HotelPlanner.com Reviews

Think the company is committing fraud. They are posting hotels that are not actual available like the inn at General Lee in Gettysburg. You're posting rooms that are not available. They took my credit card numbers and claim my card was denied. Nothing is wrong with my card. It is denied because they are frauding people because they know there isn't any rooms available for the dates I needed. This is false advertisement.

Unfortunately I decided not to go with the hotel I booked online, as it did not offer what I needed. I traveled to Oklahoma from Texas to take my little brothers to the Tulsa zoo. I thought staying in a hotel together for the weekend would be fun. They wanted a hotel with a swimming pool to play in, so I put that in my search. When I booked online I thought I was getting a great deal. However, when I arrived at the hotel I was informed the pool would not be open until Memorial Day. I asked the front desk clerk to cancel my reservation, so that I would be allowed to find another hotel that suited my needs. He did, and I honestly thought it was the end of the transaction.

I will never use HotelPlanner again. I made a reservation on March 7th for a hotel in DC. I was charged on March 8th. I called the hotel yesterday (March 28th) to ask about a parking pass, and was notified that my booking was cancelled with NO NOTICE from HotelPlanner and was also charged the full amount with NO REFUND. I have been trying to get in touch with someone about this and have been given the absolute runaround. I will never use this service again. I am completely dissatisfied and demand my refund.

Had an awful experience with this company over the weekend. They put me in a smoking room when I requested non-smoking. I have 2 small children and one has breathing problems. When I called and requested they fix the problem, they advised I check out of the hotel. By that time it was after 11 pm at night and we had been driving all day. The hotel had no nonsmoking rooms available. We ended up staying. The room had roaches and burn holes in the blankets. This company did NOTHING to rectify the situation. Boo to you hotel planner.

I am writing to inform all that HotelPlanner.com is a fantastic and fine oiled machine! Fantastic customer service and always prompt on information. I am a Sales Director for a Pennsylvania property and love my time spent with HotelPlanner.com and their site. Shanna ** does a fantastic job for us as well as many others guiding the appropriate groups to our attention and truly caring about their stay and experience with our property. We have had a representative stay on site as well, which tells you that they know first hand where they are recommending for your travel stay. I wanted to say THANK YOU to all that do such a great job every day! Everyone is in good hands with HotelPlanner.com.

Please be informed that I needed to change my booking reservations and I was informed to contact Miss Reginett **. Even though what I needed done was not a part of I do want to say that Ms. ** was very professional, a very nice person. Stayed on the phone with me until all issues were resolved. Issues such as this can be complicated when there is a third party involved. Ms. ** understood this and did all that needed to be done to resolve this issue. It was great to have such a knowledgeable to assist me. Thank you very much Ms. **.

I did not make this reservation. Unfortunately my 17 year old daughter falsely made the reservation using my credit card thinking her and her friends could pay cash for the room once going out of town and thus trying to do all this behind my back. I caught it however once seeing the email from HotelPlanner.com and then a booking confirmation in my email a few days later. Once I found out what was going on and what credit card was used and that my daughter had done this without my permission or knowledge I immediately called customer service to try to correct the situation and ask for a refund due to the circumstances and false pretense in which this has happened. The service representative (Skye) had no empathy for the problem and made no attempt to offer some kind of solution so I requested to speak to a supervisor in hopes someone could understand and be helpful.

As the recent blizzard headed our way, making it likely our power would go out, I made a reservation at the Holiday Inn Express in Silver Spring, MD after inquiring whether they had a backup generator. When we arrived, we were told they had no generator and couldn't guarantee hot food, wi-fi, or cable TV because of the weather. The lobby and room of the hotel were cold. We told the manager we wanted to cancel and find a hotel with a generator. The manager was obliging and cancelled our reservation, but said I'd have to work with Hotel Planner to get a refund.

I was contact by the CEO, who has agreed that his company will cease all contact with us going forward, and discontinue immediately the e-mails, phone calls and invoices.

We had a group of 8 international guests coming in early December whose trip was suddenly cancelled. We had already booked and paid for the rooms through HotelPlanner's group reservations. The rate we got made the reservations non refundable which was going to mean we had to swallow a lot of money on those unused rooms. I emailed hotelplanner about our predicament and Reginette came to the rescue. She took care of everything so quickly and was even able to help us cancel the prepaid reservation without penalty.

Had a problem with booking wrong dates. Immediately called the contact number and it was straightened out. I appreciate the high quality of customer service after the booking. The hotel was excellent because of location and easy access to interstate. Also good food and excellent shopping. When checking in and out it was easy because the bill was already handled by HotelPlanner.

This is the first time I've used HotelPlanner. Very user friendly and immediate confirmation email. Few days after I made my reservation, I had to make a cancellation of one of my nights. I couldn't find a tab for that type of entry only "view/cancel". Honestly, I was a little frustrated I could not make my change. I sent an email asking them how I could make the change online, gave them my new dates. Within minutes I received a confirmation email with my changes. Customer service like that should be taught everywhere. Thank you Reginetta... highly recommend.

12 hours after making a reservation for a trip I realized I needed to cancel. I was unable to do it on the link from the confirmation. I called the contact # and my call was returned by Regina, very promptly. She gave me the hotel's # to cancel and they said they couldn't do it. The hotel gave me a # to call for HotelPlanner. My call was again promptly returned by Regina. She initiated a conference call with hotel mgmt. They still said there was nothing they could do, and that perhaps I should try disputing the charge with my CC company.

I was very satisfied in the quick response and resolution to my stated concern. I will not hesitate to use your services in the future. Thank you!

Britta ** (Customer service Agent). Great service. Fabulously attentive. Will use and use again for team bookings on Hotels.com. Bidding process wonderful and resulted in great savings for the team.

Tried to check out one day early and was told I cannot get a refund for this day. If you decide to cut your trip short, don't expect to get your money back from HotelPlanner. Will not use this site again.

I had lots of questions regarding a recent trip and got excellent answers from HotelPlanner.com. They steered me in the right direction and made a pleasant trip extraordinary.

I was disappointed when I had booked my hotel room for my two dogs and I to find out at check in that they actually do charge extra for pets despite the deceiving information that hotelplanner.com had posted. Hotelplanner.com had a nice set up that showed all the nearby hotels that accepted pets and showed the fees associated with them... so I thought. I booked a hotel that said "pets accepted" and did not have a charge next to it when all other hotels that did charge stated it clearly on this website. The hotel was $100 and then $25 per pet so when I budgeted for $100 I was surprised and dissatisfied when I had to increase my budget by $50. There were nicer hotels at a better rate for this price and had hotelplanner.com clearly stated the fee for pets (as they did for the other hotels) I would have not booked the hotel that we ended up staying at.

I had to change a reservation made online, as I only needed to stay at a hotel 2 days vs. 7 (originally booked). I was afraid to cancel the entire booking and start over, so I sent an email. Within an hour or two, I received an email back from Reginette giving me the details of the change, and sending the confirmation of the change. It was so easy to work with them. Since we travel a lot, I will use them more frequently. I would recommend using them as a source for booking hotels.

I had to book an extended hotel stay for work so I was put in touch with Britta who not only got me quotes for area hotels but really went the extra mile to make sure I got booked in properly. The website also had some helpful hints regarding costs (no tax for a long term stay) which I wouldn't have known to ask about it if I hadn't seen it on the website. I have been at the hotel for over 3 months now and the staff has been great. I have been very happy here. All in all, it's been a good experience and they have been very diligent in following up and making sure I am still happy with the hotel they helped me choose.

I booked a hotel reservation through this site. The next month, I was billed by hotelplanner.com $154 for a $99 room. The following month, I was billed by the hotel an addition $113 for the same room. I was unable to contact ANYONE at hotelplanner.com to get an answer about the double charges and the hotel was also unable to contact them. End result, I was only refunded the $113 charge by the hotel. Call the hotel directly - don't use this site.

Although helpful to be able to find hotels within a budget, I had a hotel contact me with an agreement that I had not asked for. When I contacted the hotel about it, they told me that Hotel Planner said they had spoken to me and I agreed to booking with them. Hotel Planner never spoke to me about agreeing on anything. I had to contact them and tell them to cancel the booking, which they did, but I don't think anyone should lie about any agreements just to try and get their bookings through them.

Due to a health emergency, we were unable to travel on our originally planned dates. Reginette, with Hotel Planner, help us to changed the dates of our reservation. She was very kind and helped make the change easy to accomplish.

I booked a 1 night hotel reservation at Wingate By Wyndham Rome through Hotel Planner. The reservation was "non-cancellable". I planned to go to a concert from Little Big Town. The concert was postponed. Reginette, Hotel Planner & Client Service Specialist with Hotel Planner acted fast when I asked her if this reservation could be refunded because of this unforeseen issue. She managed to get this done in no time and I promised to book with this hotel again when the concert is being rescheduled. Well done Reginette!

I spoke to Ms. Reginette ** this morning for almost a last minute cancellation and she was exceptionally helpful and professional in handling my request which was granted. She even went beyond her duties to call the hotel directly on a three way line to make sure my request have been granted. Thank you Reginette.

I called this third party under the impression that I was contacting the hotel directly. When I suspected that I had called a third party, I informed them that I didn't want to deal with a third party and that I had thought I called the hotel directly. They informed me that I had, in fact, contacted the hotel, and that there was nothing to worry about. The woman was one of the nicest people I have ever dealt with, and I am so sorry to do this, but I cannot take lying. They should not have led me on to believe I was speaking directly to the hotel. They should have told me they were a third party. When I called back after realizing what I had done, I was told I could cancel but would not get my money back. I will never deal with this company again. This world is bad enough as it is. I can't take the lies.

This issue was resolved with a full refund.

Hotel planner stepped up to the plate refunded my money and gave me a $50 credit towards another room. I was very happy with their follow up in their commitment to good service.

** reached out to me after I had a very confusing experience using my tablet to make a reservation. Lost your website and thought the information did not go through resulting in a double booking. ** worked tirelessly to help make some sense of things and straighten out the mess I had made. Thank you very much!

I have to say that booking our wedding party at the Ramada in Frisco Colo. with ** was the best experience possible. Our party booked about 15 rooms the first night there and 45 rooms the second night there. The hotel was clean, modern and very accommodating to everything we needed. I could not have asked for anything more. Thanks Ramada and your staff for a wonderful stay, and thanks ** for making it so easy.

Hotel Planner resolved this issue and my credit card was credited for the 1 night in question. Thank you for handling this quickly.

Our team of 25 enjoyed their stay at TownePlace. The staff was welcoming, the rooms were well-appointed, the complimentary hot breakfast were among the best we've stayed in.

Hotel Planner did follow up to my complaint to Consumer Affairs: thanks. My understanding is that the necessary changes were made to their website to reflect their prices in the advertised currency as it should be. I was also offered a gift certificate which is appreciated. Hotel Planner is serious and willing to make the necessary changes to their way of operating online. Thanks again.

I booked a room online, my money was taken out in seconds. I called the hotel that this company booked for me and they said HotelPlanner.com overbooked and we DO NOT have a reservation!!! I called HotelPlanner.com to tell them about their mistake. I needed my money refunded ASAP to make another reservation and they said it would take 5-7 business days. This was their mistake and now they have my money and I couldn't make another reservation because I'm on a strict budget. Horrible customer service especially since it was their fault. Will never, ever use HotelPlanner.com again. Beware of booking online with this incompetent company!!!

Upon final checkout, the hotel informed me that they had finally been able to contact HotelPlanner.com. They were able to resolve the reservation problem and I mu original rate from HotelPlanner.com was honored by the hotel. I have since been contacted by HotelPlanner.com (Regina **) and received a sincere apology for the problem. I am greatly relieved to know there is a customer service department at Hotel.Planner.com that does follow up on problems and appears to be very diligent in resolving issues.

Hotel Planner has resolved an issue I had earlier in the year. They contacted me quickly after my complaint to resolve my issue. The lady's name was ***. They could not refund me as I had booked my reservation on line instead of over the phone with one of their reps. They offered me a gift certificate off my next booking. The only part of this that was not fun was actually booking the next trip with them. I could not go through their reservation dept specifically because of the gift certificate. I had to send all my info to them via email and then wait for them to contact me back with a confirmation. Then another phone call was required for the credit card info. We also had email issues where once the reservation was booked, *** could not email me a confirmation so she ended up running to a Fedex store to fax a copy of it to me. What a crazy experience! In the end, all is well and I got the info I needed.

I had a slight snafu with a reservation/cancellation and Carlos was extremely professional, courteous and collected in working with me to find a viable solution. He was able to communicate with the hotel in question and convey the mishap, that I had made, and together they were gracious enough to refund the entire amount.

I want to thank Carlos ** for responding to my complaint and come to find out, it was not hotelplanner.com fault for the mix up. I do appreciate it Carlos.

Great travel/hotel planner.

There had been a statement on the hotel reservation that said no refund would occur if canceled. I found out very far in advanced that we had to cancel and I explained that and they were very understanding. They ended up canceling the reservation with no penalty which helped me so much as this was a work situation.

I booked a room at one price and when I went to print it.. it stated a higher price! I was so worried, not sure how I would ever come up with that amount of money!!! But Carlos figured it out for me : ) THANKS!!!! END RESULT = VERY HAPPY!

On May 28, 2014, the Associate Pastor at our Church, made a reservation through www.hotelplanner.com for 8 rooms at the Hampton Inn located at 161 Spring St. NW, Atlanta, GA on Jan. 2-4, 2015. Each of the rooms had two queen beds and cost $143.65/night which totaled $287.30 for the two nights we were staying. We paid the entire amount of $2424.80 (which included taxes and service fees) in order to reserve these rooms and it was confirmed as far as we were concerned. There was some discrepancy later about the taxes which I believe we sent additional money although we never received any documentation from you concerning that.

I had a chance to discuss with Carlos about the situation and re-assured a few things for me.

On 11/20/2014 we reserved a room at extended stay america in plano. We were billed 139.98 from hotel planner. When we checked in at hotel we were told the room was 159.18. I think this is fraud if I am not mistaken. Contacted desk mgr but he said he couldn't do any thing about it. I will not use hotel planner again or extended stay america.

The entire amount of our reservation was deducted immediately from our checking account. This immediate deduction almost caused our checking to be overdrawn. I did not see anywhere that the entire amount would be deducted from our account. I immediately cancelled the reservation. Hopefully, we can stay with family in the Chicago area.

I would like to communicate to ALL travel consumers of the WORLD... how deeply grateful I am for the professionalism and attentiveness I received from Carlos ** in Hotel Reservations Management. An incredibly costly and particularly complex issue surfaced with a booking, and Carlos was extremely professional, conveyed the willingness to step up, and diligently followed through with the necessary corrective measures to acquire resolution for our business.

Carlos ** recently spent some good time & effort to help my boyfriend and I with a complicated crisis. He went above and beyond and we couldn't be more grateful. He is phenomenal & for that I will book through this company again. Thank you Carlos.

I booked a room for Corpus Christi in November. I had to cancel the booking due to a default on my travel from San Antonio. I booked through this company and when I tried to get a refund back, the hotel did not want to issue it back to my account. Due to THEIR policy they would not issued me ANY kind of refund. Carlos ** emailed me to thank me for using the website and in turn, I replied to him to let him know what my situation was between me and the hotel I booked. Carlos ** emailed me the next day to inform me that a FULL REFUND was going to be issued back to my account with 3-7 days. Within two days I received the full amount. I recommend this website to everybody. Thanks!!!!

I have nothing but praise for the pleasant and efficient service provided by Hotel Planner. I was able to cancel two of my three bookings (when finding more suitable accommodation) in a matter of seconds and the comforting proof-of-cancellation was emailed to me instantly. Good Job, Hotel Planner folks, esp. Carlos.

This was the first time I used this service. I needed to book a block of rooms for family, friends, and the groomsmen who were traveling to my son's out-of-town wedding. I wanted us all to be on the same floor of the hotel, for the hotel to have free Wi-Fi, parking and breakfast, and for the price per night to be reasonable. This service found a perfect match! Every person we interacted with was friendly and helpful--on this site and at the hotel. One minor error was made in the booking, but when the guests arrived, the front desk changed it with no hassle. All of our guests were very happy with the experience. I will definitely use this service in the future! I'm so glad I discovered them!

Carlos was more than perfect when helping me deal with an issue from beginning to end. He is awesome and should be rewarded for such superb customer service!!!

This matter is now resolved. 68 days later, but resolved none-the-less

We were very satisfied with the Sleep Inn at Frederick, MD. It was quiet, comfortable, clean and the staff was so friendly and helpful.

Carlos understood my need and demonstrated a high level of professionalism support a customer like me. I appreciate his support and gave me assurance to come back. He helped with my cancellation process refunding my entire amount due to flight changes that was independent of my willingness. Thank you for standing by me as a customer and helped achieve outstanding support to me.

We would like to express our appreciation to Carlos **, Manager from Corporate Office, for his help in correcting the charges being placed on our credit card for a room that was not available. He was able to speak with the hotel manager at Extended Stay America (who was not helpful nor pleasant) and remedy the situation we were placed in. Thank you Carlos for your professionalism, your kindness and concern for your customers!

I arrived at hotel at 11pm and there was no reservation on my name. The hotel was full and I left stranded outside hotel try to look a place to stay! I called the hotelplanner.com toll free number and the lady told me my reservation was cancelled due no response from the hotel. So is that my fault? You charged my credit card already! Give my money back!

I was booked for a police test in Maryland and some issues came up where I wasn't going to be able to attend. The hotel I booked through this site had a no cancellation policy with no refunds. I talked to Carlos ** who I booked with through the site and explained my situation. He was able to talk to the hotel about my situation and get me a full refund with no penalties. I would recommend this site to book and will be using it in the future. The customer service was fast and very good.

My husband and I decided to drive to Charlotte NC just 2 and a half hours away to visit a friend who came in town. We had our kids with us also. Before getting on the road we put our reservation in through you guys. You'll sent confirmation and hotel information. The hotel was beautiful. I loved it. Proceed to check in. We had no reservation. You guys book us at a hotel where there was no rooms and took our money. After 2 hung up and 5 hours later we and our small kids got into our room about 3 am oh and a 21.00 dollar discount we thought we had. Nope the room was just cheaper and I'm very unsatisfied.

I booked online for the 13th for one night. When I arrived at the hotel, they didn't have me in their system. After digging, they discovered I was down for the 11th- not what I had reserved. The front desk informed me that they have had problems with this online company in the past. I called hotel planner and the woman was not in the least helpful. No regards to customer service or wanting my future business.

Call and made reservations at motel 6 in North cross GO. After getting there, we was told that they had overbook, didn't try to accommodate us at all, didn't receive a call letting us know that they no longer had a room at anytime for us. We was told this by the desk clerk, from a side slide in window. We was not allow in the lobby at all. Thank god LA QUINTA INN & SUITES they did have a suite for us. They need to do better.

I booked a room through hotel planner a week ago, and when I attempted to cancel, the hotel chain said I had paid in advance, and would be charged. Fortunately, I contacted Carlos ** from hotel planners, who acted on my behalf and had the room cancelled. I would rate my service experience with him as 10+.

When calling in for reservations after several minutes of time spent with a very helpful operator I gave all my credit card data and other info to him and was put on hold to wait for my confirmation number. He accidentally hung up on me prior to confirming my reservation. I called the same number back, got a different operator. Her name was Ciara. Everything went fine. Prior reservation had never went through due to accidental hang up.

I want to share an experience, my family and I had on our summer vacation which involved HotelPlanner.com. We made reservation to stay at a Motel 6 in Salisbury MD, from 8/13/14 to 8/16/14. After checking in with my wife, son and his girlfriend I received a call from my older son who was still in NYC and had not come with us. He told me that our basement had flooded from a pipe bursting, had a flood and had to head home the next morning. I called the # we called to make the reservation and explained the situation, but the person I was speaking with informed me that the unused portion of our trip would be lost to us and no refund would be given. He explained the cancellation policy, but I felt that it did not apply to this situation because we had made the reservation, checked in and called to cancel the remaining 2 days within 3 hours time. He said it did not matter. His name was Santiago he said that the hotel could not even modify the reservation because it was made with a 3rd party through Expedia.

I googled a hotel where I hoped to stay, and made a reservation, thinking I was on that hotel's actual website. Unfortunately, that was not the case, so when I ended up having to cancel my trip/reservation only a few hours later, I suddenly realized I was NOT on the actual hotel website, and that the hotel charge was "non-refundable". Since it came to more than $200, I was extremely upset about having to lose that much money just because I made a mistake, failing to realize that I was not dealing directly with the hotel as I had originally thought (obviously I must have been having a classic "Senior Moment").

From the time I made my reservation I was welcomed by Carlos ** by email. I am an older person and had never done anything like this online before. I was originally staying in Sheboygan WI for 2 nights. Later, I found that I was not able to arrive to use the room on the first of my 2 nights. I was very pleased with the prompt and very courteous attention shown to me by Carlos. He was able to help me. Because of him I am a very satisfied customer of HotelPlanner.

After publishing a public review, said Customer Rep both called and emailed a response and provided a credit towards another hotel reservation. It accounted for about 1/3 of the difference, but was a "goodwill gesture". Whether I caught the representative on a bad day or they waited to see if I could actually use the internet to support my displeasure after contacting the company, I feel it was a bit late and not the planner of my choice. I can use Expedia all by myself!

We had a very comfortable stay at the hotel. We appreciate the breakfast that was included and enjoyed making the waffles! We would stay again. Thank you!

I wrote a review a few days ago, giving this company a 2-star rating due to the refund of my cancellation of my stay. Three days later, today, I received a phone call from a Mr. Carlos who was very helpful and went to bat to get me my full refund. Thanks, Carlos, and it is good to see that there is still some good in corporate America.

Mr. Carlos called me this morning with a lot of good news saying that I would be receiving a refund in the full amount. I am so glad to see that there are still good people like him out there to go to bat for the consumer.

Hotel Planner's very thorough customer service team helped to remedy a negative experience during my travel. Helpful, fast, and understanding. Great service.

I have a complaint to file against the amount which was charged on my card. Here is the confirmation number - **. Best western Shelbyville Hotel, at the time of checkout gave me total bill of 440.90$ and my credit card was charged for 557.14$. I confirmed twice with hotel, once at the time of check out and later that night through a phone call because my account statement was showing I was charged more. When I contacted hotel planner representative, I am told that they get lower rates but they charge full rates. Now my question is, how can you charge around 120$ extra from my account. This is not justifiable. I need the refund back in my account.

I was traveling with my sister, niece, 2-year-old child and a dog on Friday night July 18th with a U-haul and a car... We were needing a room that was pet friendly.. This is how I found you on my iPhone.. Called and after much discussion you said we had a room at the quality Inn North of Atlanta and even gave us a confirmation number. When we arrived exhausted, to our dismay there was no room reserved for us and all the pet friendly rooms were gone.. It was very late and were lucky the hostess from that hotel called the one next door which was not near as clean as we would have wanted.. but we took it because we had no choice.. I don't like this idea of paying you for doing nothing..

HotelPlanner, please call me.

Carlos ** assisted me with the initial reservations back in June 2014. The process was very quick and easy. Unfortunately, when my credit card bill came in, there was the charge from both HotelPlanner and the actual hotel! I called the hotel who was unable to refund/credit the charge. I then called Carlos who was able to contact the hotel and then refund the additional credit - all within less than 15 minutes! There was absolutely no hesitation on his part to help me! It was great being able to resolve this problem so quickly! Thanks so much, Carlos!

I got a great deal using hotelplanner.com. I spent three days looking for 12 rooms for our little league team. I had received a quote from a hotel for $119 per night. The same hotel sent a bid through hotelplanner.com for $105. We ended up staying there and everything went so smooth.

Due to a mistake on my part, I was in a position to lose money, but Hotel Planner made sure to help me solve the mistake! They care about us and want us to have an enjoyable experience!

I was travelling and on my way home I needed to find a hotel to stop over in Ottawa for one night. I stopped at a Tim Horton's to use their WIFI and found a hotel that accepted pets with HotelPlanner.com and booked it. Unfortunately, after the reservation was made the hotel declined my reservation due to no rooms available with pet allocation. Because I paid for the room in advance to reserve, HotelPlanner.com was able to recover the funds and put towards another hotel they were able to secure while I was driving. Once I arrived to my new destination, I was very pleased with the hotel that HotelPlanner.com found for me. Carlos, my little dog, Dash and I thank you for your help.

I have never been treated more rudely and with less compassion. Hours of my life wasted - my family's vacation money stolen by your dishonest, lying staff. Never again. Never again will I use your service and you should not underestimate the power of social networking. Never again. Never. You ruined my family's summer travel. Your greed to steal our money meant that our family will not be going on vacation this summer. The hotel DID NOT CHARGE US BUT YOU CONTINUE TO. Shame. Never again.

Very pleased with the prompt and courteous attention I received when I inquired about a discrepancy between the prepaid amount of my reservation for four rooms and the actual amount charged on checkout. Reservations manager Carlos ** returned my telephone call quickly, and resolved the issue which included a refund with very little effort and no followup on my part. Thank you for such good service. Very reassuring.

I desperately needed help canceling a reservation and felt really stuck. I received an email from Carlos ** confirming my reservation and in his email, he referred to Hotel Planner's excellent customer service. I decided I would try to get my problems resolved by calling him. He went above and beyond the call of duty and spent a great deal of his time finding a solution for me, and he was so polite along the way. He was extremely professional and always timely returning my calls/emails. The level of customer service I received was exceptional. I appreciated it so much, especially since it seems like most organizations don't seem to prioritize customer service like they should. He resolved my problems because he truly cares about his customers and their happiness. Thank you so much, Carlos!

Carlos ** handled my reservation issue in a courteous and professional manner. He always returned my calls promptly, and went out of his way to respond to my concerns. Even if the outcome of my issue had not been favorable to me, I would have felt every effort had been made to assist me in solving my problem. My suggestion to HotelPlanner.com is to shorten the 6 day in advance limit on cancellations. It may make the company money, but, as a retired business owner/Director, it does not encourage happy customers.

Had a major issue with the hotel on billing. Carlos ** was the contact manager who helped me get it sorted out. We had a 3 way call in which he stayed on the line the whole time even when we were put on an extremely long hold. He was a great buffer between myself and the hotel manager. He even called me later to follow up. This is service I have not seen in 30 or more years. He was polite, professional and truly appeared to care. Thank you Carlos for resolving my issue with the hotel. You went above and beyond!

My daughter and granddaughter and I stayed at the Hadley Econo Lodge. It is the Best hotel that I have stayed in for many years. From the front desk, to the room, to the pool to their Breakfast. Everything was perfect!

I made a reservation for a hotel room because a bad storm took out six or more poles on my street, thought I would need a room. Much to my surprise the electricity was on when I went home to pack. When I called to get a refund within an hour they told me...no. So I do thank Carlos for helping me in this state of emergency or non-emergency as it turns out, for getting my refund. Saying that I don't think I will make a reservation through an 800 number again because they are non refundable, this is the second time it has happened to me...Thanks Carlos!

Looked at nice pictures of a room in Vegas pics - looked nice. Called HotelPlanner, told them my husband was older and I needed a handicapped room at a hotel in Vegas. He told me the rooms were nice in a handicapped room of Circus Circus called the Manor. When I arrived the room was very dirty - dirty doors, dirty floors, dirty beds, filthy all over! It actually look like prostitution was going on in that area of the motel. I promptly called HotelPlanner and asked them to refund my money since what was represented on their website was not accurate. They refused to refund my money and only give me 20% back of the balance. I didn't understand why since I did call and the gentleman on the phone told me the room was nice and the pictures that they had online were not representative of what the room actually look like.

I had a situation where I had to cancel my reservations and Carlos ** was very instrumental in ensuring the cancellations were taken care of and help resolve the refund issue. If it was not for Carlos, this experience would not have been good because everyone else was not willing to go the extra mile to provide assistance. Carlos is a great asset to your company and if I decide to use your company in the future, Carlos would be the one I would use. Once again my appreciation and thanks to Carlos **.

We were very pleased with our accommodations. Carlos **, your representative handled everything in a highly professional manner.

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Having to cancel a reservation because of travel plans changing. Very kind all the way around when discussing issue with me. I do appreciate that.

This matter has been resolved.

Shanna ** was excellent in helping me find a group rate for June 6-8, 2014. She sent me several choices from which I chose Best Western Plus, Philadelphia Airport. The manager, Krupesh **, "Chris" was a pleasure to work with. I would highly recommend either to anyone looking to travel to the Philadelphia area. They both made the arrangements so easy.

Carlos was a pleasure to work with and was able to resolve my issues. Thanks.

I just want to say I appreciate all the help given when I needed to make changes to a reservation and get corrections made. Everyone was extremely helpful!!!

Thank you, Carlos **, for your assistance. You were very helpful in assisting me.

My #1 Hotel Booking Site... here's why. In 2012 I was vacationing at the Hilton Grand Vacation Resorts in Orlando and had some challenges with my debit card while trying to book at another location (no fault of HotelPlanner) but when I called HotelPlanner with my many questions and requests, I dealt with a gentleman by the name of Mr. Carlos **. At no point he seemed unnerved by many questions. Instead he was patient and until my issue was rectified. HotelPlanner is beyond great rates... I will also recommend this site for exceptional service.

I wish to thank Mr. Carlos ** for saving the day, by helpfully correcting a reservation mistake that I made. I definitely will make my Hotel Reservations with them in the future.

Needed a block of rooms in Miami for the night before my cruise wedding. Lina did a wonderful job answering ALL of my questions, going above and beyond what I expected. The site made it easy to see what fees and amenities the hotels charged/offered, so we could make a quick decision, leaving me with more time to finish planning the rest of my wedding!

The best site to make your request for a reservation. They are so professional and they do everything they can to help you. I am glad to be their Partner.

I was expecting a so-so facility as this was an older hotel. l was extremely happy with what we ended up with. The hotel had upgraded bathrooms (large and clean). This motel I would refer to my family and friends.

Your HotelPlanner agent saved the day for my wife when she had to travel unexpected to care for a sick relative. After a full day drive, my wife learned her sister had been transferred to a hospital in another city. While she began the unexpected drive, I called your agent from the sidelines of the soccer field where I was attending my son's game. Without web access or any other tools, a quick phone call connected me with HotelPlanner.com and your agent found a quality room at a great price just minutes away from my wife's unanticipated destination. The room was ready and waiting upon her arrival at the end of a very challenging day made a little easier because of HotelPlanner.com. Thanks so much.

I was looking for 7 rooms for my Team in Halifax for August. Somehow got on Hotel Planner site. Within hours had several bids from Brita **. Accepted the bid from Amy ** at Cambridge Suites. She also has been very helpful. Spoke highly of HP. I have rooms, all is great and I will be happy to recommend you. Many thanks.....

I had never used a service like Hotel Planner prior to this year. I was planning a trip for 42 high school seniors and this service made it much easier to identify venues that fit within our budget and provided the requisite service needed. I was able to locate, communicate with, and finalize business with such a facility because of the assistance provided. Highly recommended.

I would like to thank HotelPlanner for their extreme professionalism in handling a situation that left me very frustrated. I can honestly say the way the situation was handled, I can assure you we will 100% use HotelPlanner again. Thanks.

Our plans changed and we tried to cancel our reservation but were told it was too late to cancel. I hadn't noticed the 3:00 a.m. cancellation policy so was going to be charged even though it was the day before our reservation. We got a call today from corporate that we will be reimbursed. Thank you so much!!!!!

Booked a Hotel with the date 4/25-4/26. Confirmation came in with today's date. Went through Hotelplanner.com to book the hotel La Quinta Inn & Suites St. Albans, 813 Fairfax Road, Saint Albans, VT 05478 US for 4/25 with a 4/26 departure. There was a calendar and I selected the dates 4/25, 4/26 which showed up in the appropriate fields. I entered the CC info and submitted the info and when I did I noticed the confirmation date was today's date 4/14, I called the customer service number and got someone in India. He outright refused to change the date or refund the money $129.92 that was charged to my credit card. THIS WASN'T my error and there isn't any refunds. Absolutely no satisfaction.

Getting too many emails after numerous attempts to remove my email address from their system. Becoming spam and I am disgusted with the fact that my information is still being shared.

We had booked a trip to Houston for a wedding next month, but something came up and we had to cancel our trip. We were having trouble getting through on the automated system, but Carlos ** helped us with the cancellation and we received our full refund! Thank you so much for all you have done to assist us!!

I had to cancel a reservation due to both parents' illness. It took awhile to get to talk with someone from your company. But when I finally did get someone to talk with. The Rep. was very nice and helpful. I had used Orbitz not long ago and saw that I was being charged more than it said the charge was going to be. I paid with a credit card and within five minutes I called Orbitz to complain and cancel and was told that the hotel was going to charge me $158.00 to cancel. I will use Hotel Planner every time I can. I will not use Orbitz ever again!

I made reservations and the service was great and professional. A week later I had to cancel due to a personal matter and they responded quickly and was very caring. I will recommend this site to all my friends.

I had a reservation at a hotel in Whittier. Due to a last minute thing, needed to cancel. Carlos ** made the cancellation happen. Because Carlos was professional, I will use the company again. Thanks Carlos for going the extra mile to help.

This was fast, easy, and the service was GREAT!! I have already recommended them to several people! Thanks again for bringing it all together!

Britta was fantastic. She was timely with responses and always helpful. I will suggest HotelPlanner.com for our hockey association! Super easy to use and manage. Love it.

On July 27, 2013, two weeks prior to my visiting Orange, TX, I looked up the Holiday Inn Express online and called the phone number that was listed. Little did I know, as happened to so many others, that this was Hotel Planner and not the hotel. I advised the woman who answered the phone (who led me to believe she was the desk clerk) that all I wanted to know was the nightly rate and she replied that there was a problem as there were only two rooms left in the hotel for that weekend, a king and a double-queen. I told her I had to talk to the others in my traveling party and she suggested I book the room to ensure the rooms would not be reserved in the meantime and then cancel if necessary. I asked of their cancellation policy and she advised I could cancel by Aug. 7th, 48 hrs. prior; hence I gave her my credit card information.

I had to cancel my reservation at the last minute due to a family emergency. Hotel Planner was very understanding and I received a credit in full. The personal phone call (from Carlos) to let me know that I would receive a refund was very much appreciated!

Last month, on the mid of March, I was looking for an available hotel in Tokyo, Japan. Since it was a season of cherry blossom festival, I could not able to find an available hotels in Tokyo. So, I decided to ask help from my friends who often travel, and they gave me an information that HOTELPLANNERS.COM is one of the most reliable agency who able to find a solution to my problem. So, I rushing to my laptop and open their site. And I was really glad that they have an available hotel which fits my scheduled day of travel. So I then book for a hotel reservation through their system. As I am proceeding to book, I was able to encounter a failure booking. Then and again, I thought it was not possible, and the process was unsuccessful.

Mr. Carlos ** was able to correct a booking problem with Hotel Planners.Com by securing a refund on a large cancellation charge (entire booking amount) made to my PNC debit card. I was very happy that he was able to clear this up; I was very confused and upset! Very pleasant gentleman.

Early last year we made a reservation through HotelPlanner.com. Circumstances required that we cancel the reservation. Until I started doing my 2013 taxes in March 2014, we had no idea that the cancellation never went through. When I spoke to Carlos ** of HotelPlanner.com about the problem, he went out of his way to research the issue and get us a full refund, in spite of the fact that it was a year ago. I spent 30 years in the hospitality industry and I really appreciate top notch customer service. Carlos ** delivered that and more on behalf of HotelPlanner.com. We can't say enough good things about him and his company. It is a pleasure doing business with people such as Carlos and the staff at HotelPlanner.com.

I contacted Hotel Planners to book a group trip to Jamaica for my daughters netball club. We required a competitive price for 11 rooms and had a specific hotel in mind. Emily from Hotel Planners was fast to respond and very efficient. Every query I had she was on the case, and obtained us a fabulous rate by liaising with the hotel. Any further requests she has attained to quickly, with great patience & courtesy. Any trips I now book I'll be contacting her again.

I would highly recommend the Hotel Planner for reservations wherever they are contracted to do so. Joel in the sales department listened to my concerns that my reservation made in January was nowhere to be found, and he did not let me go until he addressed all of my concerns. Joel is a real asset to your company!

I will never book through this company again, or through any third party for that matter. I was on the road and tired and thought I was booking with Holiday Inn directly. One hour after making the reservations my plans changed and I called to cancel. They were more than happy to cancel my reservations, but in no way willing to refund my money. The hotel manager stated he would have no problem refunding my money, but because I booked through Expedia (which is not noted anywhere on any document) that they were in control and would not be able to refund my payment. Buyer beware, read the fine print and make sure you call the hotel directly to find out the actual rate before you make any other arrangements or use any outside companies, especially this one. What I got was no deal at all and no sympathy from the company other than "I'm so sorry ma'am."

Our stay at Super 8 was a very positive experience May 2013. After reading negative responses, we were ready for anything with our own set of sheets, room spray, etc but were happily surprised with the clean, quiet, comfortable room we had. In fact we are returning this May 2014 for another 4-day stay.

HOTELPLANNER.COM is a RIP-OFF!!! We paid (IN FULL, according to our receipt) nearly $2,200.00 for hotel rooms for 5 nights for our employees in Las Vegas. After traveling for nearly 18 hours they arrived at the hotel (Circus-Circus) only to be told that there would be an additional charge of over $200.00 for a "resort fee" that they had to pay. Keep in mind that they had a receipt that specifically stated that their room charges were "PAID IN FULL". The rate offered on Hotelplanner.com, at that point, was no longer competitive; in fact it was more than the rate offered by two other better-known booking sites.

I wrote a comment a week ago and not a very nice one as I was very unhappy with the service and comments I received regarding our reservations for a weekend stay. To keep it short I did receive a call back and an email from customer service at Hotel Planners. I explained why I was unhappy and the service representative said they would get back to me. A few days passed and I received an email from the customer service rep. and he acknowledged our problem and offered an acceptable credit to be issued.

I did want to write and tell you about the wonderful service I received from Mike on Saturday, March 1st. We were traveling to NYC for our wedding and were searching for hotel rooms for our guests. Some of us were staying one week, others were staying three days, and still others were staying four days--resulting in differing arrival and departure dates. Anyway, it was a complicated situation. Our situation was further complicated by the fact that, unaware of the cost of hotel rooms in the city, I had offered to pay them for our guests. I am on a fixed income; therefore, we had to be mindful of my VERY strict budget!!

Lina ** help to make everything a breeze, she was so helpful. I would recommend your services to anyone.

I was tired of searching for hotels with a meeting space large enough for my event. I listed my needs with hotel planner and within an hour I had the perfect hotel, location with adequate meeting space. I am so happy.

Everything and everyone was excellent and so friendly and pleasant. If I was in business, will hire everybody at Wyndham. Thanks so much for making my trip so enjoyable.

This was my first time using the service. Some small cross communication with the hotel and the booking service came up but Carlos ** (hotelplanner.com) and the hotel staff worked so quickly on fixing the issue that it wasn't an issue, I mean they didn't even give you time to worry about it. That's what I like, quick response! I was super pleased with the entire experience. The booking service is awesome, no sweat in planning your stay.

It's always a pleasure to book my hotels through Hotel Planner. The people working there go out of their way to help us with everything we need. I had a problem with a hotel and in no time they were able to fix it. I didn't have to run after them to get a reimbursement. It certainly won't be the last time that I will use Hotel Planner for my travels.

I had requested an early check-in with a local hotel near where I live. After 1st telling me they couldn't accommodate me, I almost hung up. Then, all of the sudden, the guy put me on hold and told me I would be able to check in at 10:00 a.m. as long as I called the hotel in advance of showing up. I needed the early check in because I only needed the room for about seven hours. Sure enough, I called the hotel on check-in day, and they could not accommodate me. I wasn't able to check in until 2 pm. As a result, I paid full price just to have the room for about 3 hours. The guy on the phone for hotel planner was purposely misleading and told me something that was not true just to get the sale. Hotelplanner.com has two choices 1) Refund my money or 2) I report you to the Better Business Bureau. Decide quickly, because I am very angry.

The website was very easy and convenient to use. We are a military family so we move a lot and we decided to try this site that a friend recommended. We moved to Colorado and we ended up staying at the MCM Elegante suits. The hotel was great and very clean. And they honored everything that the website said... Very happy. Will try it again.

I had an exceptionally good experience with Hotelplanner.com. The team was easy to work with. I was given multiple options on hotels in the Orlando area, and the hotel we selected was easy to work with. I will be using Hotelplanner.com for all my future group needs!!

Always enjoying giving a compliment!! Recently I booked a trip for a using Hotel Planner. The trip had to be cancelled. That is when I met Carlos. He assured me that all would be taken care of and it was quickly & efficiently. Thank you, Carlos... You are a wonderful person to do business with. Your company has a great worker.

We suffered the loss of our house due to fire. Fortunately for us Hotel Planner was very understanding and gave us a full refund for the hotel reservation that we were unable to use. Thank you so much!

I used Hotelplanner.com for a preliminary search for hotels for an event. I received several options to consider. In the end we did not use Hotelplanner.com to secure a hotel for our event. We ended up contacting a hotel that was listed on their site but we worked independently with that hotel, secured a different rate, and negotiated out agreeable terms. The event was very successful and had nothing to do with Hotelplanner.com. I was repeatedly contacted after the event by Hotelplanner.com for a rooming list indicating that they needed the rooming list to get a rebate for the hotel rooms we used. I eventually sent the rooming list because they wouldn't stop calling and emailing.

Hi fellow members of CONSUMERAFFAIRS. I just signed up as a member and I just read a few reviews. I had to write another view right away. I too had troubles with a hotel chain not wanted to refund a booking. Am I allowed to say the Hotel chain name? They said I cancelled my room too late and was not eligible for a refund. I had no written proof so I accepted it. I wrote to Hotelplanner about the problem and they tried to get me a refund. Nope but Carlos did give me a credit with hotelplanner for 50% of the cost of the room. He did not have to he just was being kind and understanding. I was impressed and so when I book a room from now on I use Carlos and Hotelplanner. I still shop for super smoking deals but have not found anything better than Hotelplanner deals. Very happy with Carlos and Hotelplanner. Thanks.

I have had wonderful results with HotelPlanner in the past. I always shop for the best prices for hotels and I always find HotelPlanner to have the best prices. Sure I shop around each time but I will always book my hotel with HotelPlanner. I don't try to fix what is not broken. Thanks.

I frequently book weekend getaways and use the regular travel websites that vary in price only slightly, usually no more than a few dollars. While searching sites and checking prices I was asked to compare pricing with HotelPlanner.com. The difference in price was nearly $150 dollars lower than the competitors. I was so amazed at the substantial difference that I thought maybe something was wrong. So I researched reviews and checked to make sure it was the identical location before I booked. I was pleased to see everything was identical to what the other travel sites I was comparing to were offering. I am very pleased with the ease, service and savings I am receiving by using HotelPlanner.com. I will begin to use this site first now before I book my travel needs. "Excellent price and service."

I had to cancel my hotel reservation due to a winter storm. Hotels.com contacted me and cleared the charges. Very prompt and professional service. A good company.

I needed a hotel on very short notice, due to my husband needing emergency surgery, I booked through Hotelplanner.com. I had wonderful service booking the hotel. I arrived at the hotel after 8:00pm to find nothing but issues, hotel was in a less than desirable location, poorly lit parking lot, no one at front desk. After waiting almost 20 minutes to check in, I get to my room and the room was filthy, food on the floor, it was gross, called front desk, no answer, went back down there waited and waited, no one there, went back to my room since I had to be back to the hospital at 6am. Upon check out front desk was rude. I contacted Hotelplanner.com, to let them know about my experience. I was contacted right away, explained everything and in a matter of hours Hotelplanner.com took care of my charges and contacted the hotel directly, Hotelpanner.com went above and beyond my expectations. I tell everyone to use their service. Thank you so much Hotelplanner.com!!

Carlos ** was a pleasure to deal with. I was unhappy with my stay at German Village Inn and wrote the review. I never expected anyone to respond let alone actually take action. Thank you for real Customer Service. I will use your service again and tell others. Thank you for caring and doing the right thing.

Carlos ** was able to return my refund of 99.95 for a booking error that was not my fault. I am very grateful that he took the time to do this for me.

I would like to strongly recommend Lina ** who took care of my request for 10-15 rooms for the upcoming wedding of my daughter. Ms. ** not only performed her duties, she went out of her way to ensure I got the rates, information, and help I required. She emailed me, called me, was on top of the whole transaction. It was not an easy one. For one it is for next year. The other the hotels were in Latin America not the USA and I was in Panama on family matters during all the time of the transaction. Her help was invaluable and I got SUPER GREAT rates from the top four and five star hotels in Panama City with great add ons. She was amazing. Thank you all very much!

My family (sister, brother, nieces, cousins, and in-laws) always go on vacation together each year to different destinations. Each year I have used HotelPlanner.com to find accommodations and I have always been pleased with the results. I am especially impressed this year with Lina **. She was very instrumental in getting my family the accommodations we wanted at the price we needed. I was especially pleased at how she regularly communicated with me during the bidding process to check on the status of my bids. And when I was having trouble settling a price with a particular hotel, she contacted the hotel directly to work things out on our behalf. That was simply above and beyond the call of duty and I am grateful for her excellent customer service. HotelPlanner.com, she is definitely a keeper!!!

I am a travel agent and booked a room at The Hilton Resort in Galveston, Texas on May 18, before my cruise. Travel Planners charged my card, and I printed my email confirmation and took it with me to check in. After a day of traveling, with my young grandchildren, we arrived at the hotel to check in. We were informed that Travel Planners NEVER paid the Hilton for our reservation! They told us there were no rooms left! I began to cry. It was 10 pm and we had a cruise the next day. After about 20 minutes, another clerk came over to tell us that she was able to find a room, but the rate was now $389. We paid $127 on Travel Planners!!! I said that I couldn't possibly pay that. We stood there at the counter with people in the lobby staring at us. I was so humiliated!

Jennifer ** was my contact and did a fabulous job!! The Courtyard staff went above and beyond any expectation that I had and I will definitely be recommending Hotel Planners as well as the Courtyard in Austin. Thank You for such a wonderful stay.

Intuitive website. Prompt responses from partner hotels. Very pleased so far.

HotelPlanner was able to arrange for a refund of a botched reservation where I was charged $86.31 for a reservation I could not and did not use. Reservation screw-up by Comfort Inns. I am sure this took a lot of effort and salesmanship, and it is greatly appreciated. I recommend them strongly. Please note I was initially refused a refund by HotelPlanner, but they reviewed and changed their decision after I pursued the issue.

I was planning a stay and came across this website.. Had good prices and made a reservation. As soon as I made it my plans had to change so had to cancel. I got an email from Carols ** regarding my stay, which I was surprised to see a person name and contact information. My credit card company contacted me regarding charge. So I explained the situation. I looked, charge was still pending but called Mr. ** since contact was on email. No answer but did leave Mr. ** a message. To my surprising early the next morning had an email from Mr. ** that everything was taken care of and charge was back on my card. This was to me excellent service to have a live person helping you.. Thank you Mr. Carlos **.

This was my first time using HotelPlanner.com. Our reservation were handle fast and easy. Unfortunately our hotel was a different matter. We contacted HotelPlanner.com and they took care of our problems with the hotel right a way. Carlos with HotelPlanner.com was very helper and kept me informed until the problems with the hotel was handled.

I made a mistake and booked my group's rooms at a hotel that had a similar name. The rooms I booked were non-refundable. Through the great customer service I was able to get a full refund and rebook at the hotel that I needed to be at for our group pick up. Thanks so much for all the help.

Carlos went to bat for me when I contacted his office about being charged for two nights in a hotel room that I had called on and canceled. Carlos immediately called me, arranged a conference call with the Holiday Inn, and negotiated in my stead to remove all charges. Thanks, Carlos!

I was so pleased with the customer service I received from Carlos - I noticed a couple days after placing my reservation that I had received two confirmations for the same visit. Without any trouble on my part, I dropped a quick note to Carlos. He took care of the mix up, pulled up the two and refunded the one without any question. He also called in addition to the email to confirm the cancellation. Thank you so much as I was worried because I knew my reservation was a non cancellation reservation. I would highly recommend using hotelplanner.com again. Thank you so much for your caring and courtesy.

I was a distressed traveler in Chicago last Monday and Tuesday (12/30 and 31), due to weather and mechanical problems with my flight. Although the process to connect with Carlos ** (HotelPlanner) was a bit rough, after finally speaking with him, I have to say that he was most understanding and accommodating. He is to be recognized for his thoughtful attention to my situation.

We had a company holiday event at the Ameristar in Black Hawk, Co. Staff and event were fantastic.

I was happy to find hotelplanner.com through hotels.com, as I was planning a seminar requiring 40+ rooms in downtown Denver. Your system made it easy to submit our requests and have available hotels submit their bids all in an easy to track format. The Regional Product Director was very helpful and checked in with me regularly in the process, always available to assist. I will definitely use your services again.

No matter the actual experience during our stay at the hotel, Hotel Planner representative cleared confusing details and changed our opinion of future reservations. We will be more cautious of the choice of hotel we pick. And we will give Hotel Planner another chance for future reservations, gladly.

I recently booked a hotel through Hotelplanner.com and submitted a complaint regarding the hotel we stayed at. The last thing I expected was to have someone/anyone respond to my complaint. Needless to say, I was pleasantly surprised! Mr. **, from Hotel Planner, emailed me apologizing for our dreadful experience at the La Quinta in San Antonio (of course he has no control over the situation at the hotel). However, he did his best to find a solution that we would be happy about - Thank you Mr. **!

The associates I dealt with (Carlos and Jeff) were very helpful and polite. They resolved my issue in a quick manner.

I was very pleased with getting a room at the Hotel 8 at the last moment. For a promotion price, it saved me approx $40 and the hotel room was very clean and enjoyable. The hotel staff were also very efficient and nice with helping me out when needed something in the facility. Plus, I got a late checkout. That was my first time staying there and I would again, not just for the price which is cheaper than most hotels around there, but because of their hospitality in how they treat their guest. Well worth it! Believe me.

On November 27th, I sent an email regarding a complaint I had with my stay at a Marriott property; SpringHill Suites, 16 Trinity Point Drive. Washington, PA 15301. I was having a great deal of difficulty getting my issue resolved to my satisfaction so I sent an email to the CEO of Hotel Planner Mr. Tim Hentschel. My complaint was directed to Carlos **, a Reservations Specialist for the company. I was immediately impressed at how quickly I received a response from Carlos. I was very upset with what had transpired, and he took the time to listen to my concerns. He was very polite, kind and compassionate. I was very happy with him because he took ownership of the complaint. After carefully reviewing the matter, Carlos was able to resolve my complaint in a very timely manner. He definitely understands what the meaning of 'customer service' means. I was very happy with the outcome and I Thank Carlos for everything he has done for me. I am a very happy client who will tell all of my friends about the fantastic service I received from Carlos at Hotel Planner!

I had tremendous and positive help with Reservation Specialist Carlos **. In checking my hotel reservation this morning, I realized that my reservation was not correct. Carlos went above and beyond in working with the hotel to correct my reservation. He could not have been more helpful and understanding throughout the entire process and really went to great lengths to correct the reservation. Not only did he correct the reservation, but got the hotel to reimburse my account with the changes necessary. He is truly a wonderful employee.

I just want to let you know that I stumbled upon this website looking for a block of hotels for a sports event in Toronto. I jumped all over this, filled out the small of information required and within 12 hours I had what I wanted for the price I wanted. The Customer Service is impeccable!! I would use this website again and I did 5 days later for another hotel in Toronto for myself!! Works great. Thank you again.

I made my reservations in Feb 2013 for a month stay at the Holiday Inn Express in Littleton, Co. for Aug of this year. Because of unexpected health problems, with my husband and myself and also our dog Maggie, we were unable to make our trip as planned. We had to push back our trip 4 times. We finally were able to go on the 9th of Oct, but had to cut our trip short to 23 days again for health reasons. I can't tell how wonderful and accommodating both Hotel Planner and the Holiday Inn Express were. Not only with pushing back our plans but keeping the same rate as was originally stated. I will always use Hotel Planner. I also would recommended this service to everyone. Thank you for making our vacation not only possible, affordable but also enjoyable.

I generated a problem on my end that Mr. ** followed through on (both via email AND via telephone) to resolve. Though it took 3 separate requests to get satisfaction, THAT was the kind of follow through I experienced with HotelPlanner.com & Expedia. I am very pleased with the results and due to Mr. **'s efforts and commitment to service, you have a new customer. And I am a tour producer. So the revenue will NOT be insignificant. Thank you Mr. **!

I had a very pleasant experience with Hotel Planner in resolving a mix-up about my reservation at a hotel. Once I made Hotel Planner of the issue, a case specialist was promptly assigned. He promptly investigated and in less than an hour resolved the issue to my satisfaction. The case specialist kept me promptly abreast of progress by email and by telephone until the matter was resolved. I am very pleased with the outcome and grateful that Hotel Planner quickly resolves issues - considering that a problem may occasionally occur during a travel.

I could not recommend anything more wholeheartedly! This experience was wonderful. I was asked to set up rooms for a statewide meeting and it was effortless! Truly, effortless. Now, I will volunteer for the job of setting up lodging. Thank you Jennifer and Hotel Planner!

This is the third consecutive year I have used Hotel Planner to accommodate our family and friends group cruise. We typically need about 10 rooms for one night pre and post cruise. The website is easy to use and has helped me to secure excellent hotels at discounted rates for our group. I wouldn't plan a group trip any other way.

Our group of 36 had a super experience at Country Inn and Suites. It is always a pleasure to work with Hotel Planner.com. I've had excellent representatives that work well with consumers.

Learning of my great-niece's death at 29 from ovarian cancer, I was anxious to attend the wake and funeral in Valley Stream, NY. Having arranged on November 6 to ride there from Old Chatham, NY with an acquaintance, I booked into the Rockville Center Hampton Inn and Suites through HotelPlanner.com. When my travel arrangement fell through, I briefly considered driving myself to Long Island, then realized I couldn't: I turn 75 next month, suffer from (among other things) spinal stenosis and ischemic heart disease, and I just can't hack driving in metropolitan traffic. Public transportation was equally impossible.

Mr. **, was quick in responding to my initial concerns having to do with a booking and cancellation. He was professional and courteous and resolved the problem to my complete satisfaction.

Just wanted to let you know how helpful Nick was with our first time using HotelPlanner. We were able to get more than we expected and paid less than we were planning. He was very informative and helpful but not pushy... quite a nice gentleman with a great personality. We will be using your services from here out. Please give him a pat on the back for us! Thanks again.

Carlos ** took excellent care of me and follow through consistently on my requests. Thanks!

This was the first time I had used Hotel Planner. I accepted the lowest bid within my price range and talked to Michele ** personally about the Hotel Provincial. The location was perfect. We had rooms around the courtyard which was ideal. Even though there was no concierge, the staff outdid themselves in giving suggestions and providing directions. The rooms were neat and clean and always replenished towels, etc. The continental breakfast was good. We would recommend this hotel especially building one.

I am a travel coordinator and was working on a job in the San Francisco area. I had a last minute change on my job & I needed to find a hotel to accommodate my crew of 90 people within two days. There was a large conference in town and I spent over an hour on the phone with hotels finding that everything was sold out. I came across Hotel Planner on the internet and within 30 minutes they sent me three viable options. While they were doing the searching I was able to get back to what I needed to be doing at work instead of searching for hotels fruitlessly. Hotel Planner backed up every guarantee they made. The rate was accurate, the hotel was as it was described and they also followed up with me two times to make sure I was pleased with the service. I will recommend them and use them in the future.

I was a bit daunted by the task of searching for good hotels in Baton Rouge and trying to get their best group discounts and block reservations for my wedding. But when I found HotelPlanner.com, life became much simpler! I had a great experience with the service that this website provided!

I will certainly be using Hotel Planner for future trips. They do all the legwork for you, which is great. We had a small group so it was difficult to get hotels to discount much from their list price and it was a holiday weekend. Again, we will be using this service again.

I used hotelplanner.com to help me book hotel blocks for my wedding. I live out of town from where the event will be held, so I needed a quick way to find out the best prices for my guests! The site was easy to use and the staff extremely helpful. I worked with Emily and she was responsive and made sure I had everything I needed and connected with the hotels I wanted. I know I got the best prices on the hotels for my wedding guests and it was easy to do. No chasing down people on the phone, no writing extensive lists comparing. It was all there on the site and I could pick and choose between the offers. Absolutely fabulous experience! I'd recommend hotelplanner.com to anyone, and will certainly be using it again myself!

I have used HotelPlanner.com to book hotels for our group in Tampa and Ft. Lauderdale. Both times, the representative assigned to assist me has been friendly, responsive, knowledgeable and extremely helpful. Emily **, the rep who helped me secure a killer rate in Ft. Lauderdale, encouraged the hotel to give some of our people the same group rate even though they were coming in a few days earlier than our scheduled group event. She also encouraged the hotel to give us more rooms than they initially told us they would allow. Pretty cool! I greatly appreciated her help and the help of HotelPlanner.com. The site is easy to use and the people there are extremely helpful. Plus, hotels are quick to bid for your business!

I mistakenly put the wrong dates on my reservation. I contacted Hotel Planner and got Carlos to help me. Carlos said we had to contact a 3rd party to make the changes. The 3rd party refused to make the changes without charging me the total cost of my original reservation. Carlos represented me well in this situation and after making no progress with this party. He told me he had contacts that he would make and call me back later with what he could do to help me. To make a long story short, Carlos got the changes made at no additional cost to me. GREAT JOB! You have a great employee in Carlos and I will use Hotel Planner again.