HotelPlanner.com Reviews

Refund from Winner's Circle Resort. My wife and I (who live in Dallas), plus two friends from the UK, had planned an overnight stay at the Winner's Circle Resort on May 23rd 2020. The reservation was advertised as non refundable. However, due to the shutdown of all TransAtlantic flights, and the government mandate to keep all domestic flights to essential trips, we took the decision to cancel our vacation at this time, and re-book at a safer time in the future. We are all seniors in our 70's, so didn't want to risk our health. We had six hotels or houses booked, and all offered a refund or credit voucher, except the Winner's Circle. They stuck to the legal response that no refunds, or re-booking would be allowed.

My daughter's wedding had to be canceled due to Covid-19 Pandemic. We had a large number of hotel rooms booked by our many guests. We are very grateful and thankful for the excellent service we received when we requested refund for hotel room.

Us like many had to cancel our hotel/vacation because of the global outbreak. The first call we made we were told it would be 5 days before we would hear back. On day 6 and 7 we heard nothing so we call back. Then finally get somewhere and they give us the proper steps to get the full refund back.

Refund of the hotel. I truly appreciate the efforts from Miurica ** and the help I received in this crazy times. Was resolved much faster than expected. Thank you Miurica! I wish everyone will take care of themselves and their loved ones in this pandemic.

It was simple to make a reservation. Our team event was cancelled due to the pandemic and our hotel was not longer needed. We as a team did not need to worry about that process by calling the hotel. They handled the process of getting my refund. And considering the circumstances our country and businesses are facing, it's my opinion this was done in a timely manner. Thank You!

Recently, I needed to reschedule a booking for a hotel due to the Covid-19 global crises. I signed a no change/no cancellation policy when I initially made the booking, so I reached out to the general "help" email to see what my options were. I received an email back a few days later from Reginette who politely informed me that the my reservation changes would be up to the hotel I had the reservation with.

I really appreciated to Karen ** that you helped my cancellation due to COVID-19. I thought it would be tough but she made it. I was worried about this site system because it is not famous and kinda small company, but my thought totally changed to be positive. Thank you Karen that you helped my itinerary, and I am sure that I will use HOTEL PLANNER again which is my friend's wedding in next year.

I was really pleased with the assistance I received when I had to cancel my hotel reservation. The wedding I was attending was post-poned because of COV-19 and I was very pleased with their responsiveness and willingness to work with me. I would definitely recommend booking with them in the future.

Karen ** was so helpful in getting me a refund on a non-refundable room at Quality Inn. Under normal circumstances had I had to cancel I would not have asked for a refund, but since the wedding I was to attend was cancelled due to Covid 19 and unsure if it would be rescheduled at a later date, I was very thankful for her assistance.

My experience with Hotel Planner had been the most dissatisfying experience I had ever had in all my years of traveling. After experiencing extreme difficulty being able to reach a single person during the COVID-19 pandemic to cancel my reservation I finally was able to cancel. I was promised a full refund to my card at that time. I was then issued a credit to use their terrible service again in place of a refund. I have wasted so much of my time attempting to resolve this issue and I am so extremely disappointed with this service. If I could give less than 1 star I absolutely would. I will not only not recommend Hotel Planner, but I will specifically tell people NOT to use their services in the future.

I talked to Miurica ** in regards to a reservation that I had made that was non-refundable, but eventually had to cancel due to COVID-19 restrictions. Ms ** understood my issue immediately and talked with the hotel to resolve the problem quickly. I was pleased with the outcome and appreciative that I could work with a knowledgeable representative that could answer my questions. I am satisfied with the results.

After I sent an email re had to cancel reservation, I received a phone call asking my preference, voucher vs reimbursement..A week later. I received an email that I would be reimbursed. Now waiting for reimbursement. Overwhelming task I'm sure. Appreciate everyone's help with this.

I booked a hotel on 3/20/20 ITN #** for dates 3/21/20 - 3/28/20. Due to Covid-19 we cancelled that reservation the same day. Confirmation of cancellation #**. The hotel we were to be staying at has already confirmed that they refunded Hotel Planner in full on 3/24/2020 in the amount of $643.86, it is now 4/10/20 and we have not received the refund back to our account. They do not return messages. I have only been able to get in contact with them once regarding this matter in which they said that someone would be in contact with me by email. To this date no one has contacted us.

Karen ** handled my hotel cancellation request in a very fast and efficient manner. Am totally satisfied with her service! She responded to my request in a professional manner and took care of it quickly. I will recommend Hotel Planner to all my friends.

Karen is very pleasant and processed my order very quickly. I deeply regret the cancellation but appreciate the voucher since I do intend to re book once the pandemic is over. I've stayed at the Iroquois several times and intend to stay there again.

Yours truly, Richard **

I was helped by Reginette ** with a refund, I had booked a room for a convention we were attending in another town, and it was canceled due to Covid-19 and I called several times and couldn't reach anyone and I was so nervous I wasn't going to be able to get a refund and throw away my money but Regina called me, gave me hope and clear instructions on what I needed to and also emailed me. She was very helpful and had an upbeat attitude even though I'm sure she was stressed with the high call volumes from all over. She even updated me on the process throughout. I appreciated her help and have confidence in this company and will use them again for any future travel.

Reservation refund is still being processed. So far so good. I know everyone is going through this too. Hopefully I'll get my refund in the twenty five to thirty days they said I should. Thanks for all your help. I'll use your service again next time we need a hotel. Thanks during this difficult time. I can't wait for everything to get back to normal.

Hotel Cancellation Reimbursement! Karen ** was responsive and professional. She immediately solved my problems. Due to the Coronavirus, I had a lot of frustration getting someone to listen. Once she was involved, my solution occurred. Thanks for your help. I will use her services in the future if needed and recommend them to friends.

I was having an issue in getting a refund as the hotel I was to stay at shut down due to the Covid-19 situation. Charity ** was amazing in her work both on the client end and the provider. I will definitely book again through the HotelPlanner platform as a result of the work.

Hello, I emailed to see about our refund due to the Corona virus and how I go about getting a refund. I received an email explaining my options. Miurica ** was very helpful and responded quickly. Thank you! Everyone stay safe and healthy during this time.

Despite all the craziness around cancellations due to the 'stay at home' measures, the cancellation of our hotel reservations was relatively easy. I waited patiently knowing the customer service was backlogged. Today I received an email confirming the reservation was cancelled and I should expect a full refund within 7 to 15 business days. It was a pleasure working with Miurica **.

Probably the worst customer service I have ever experienced. I messed up and booked my dates wrong and immediately messaged your team and first got Charity **, we talked in length about me needing a refund and she explained she would have to talk to the hotel in order to approve my refund. Then I didn't hear from her for weeks. So I took it upon myself to call the hotel and talk at length to the manager about accepting my cancelation which he did. When I messaged Mrs. ** about it she had no idea who I was or what I was talking about! Did not ever remember speaking to me. Your customer service has been extremely lacking in my experience.

The help I received on getting my refund was very pleasant. Ursula ** helped me get my refund. She was very helpful. I am pleased that this was able to happen in these times of chaos. Thank you for your time.

I am extremely pleased with the service I received from Charity at HotelPlanner.com. I had purchased a non-refundable hotel room for a wedding that was cancelled, due to COVID-19. I was concerned whether I'd be able to recoup my expenditure. HotelPlanner responded immediately to my inquiry, then followed up twice to let me know that my money would be refunded in total.

I had booked a hotel through this site and due to the coronavirus the trip had been cancelled. I tried reaching out via phone to get the reservation cancelled and could not get anyone on the line. I requested a call back and email and never got anything. I had to cancel the reservation online which only gave me partial refund. I reached out to the hotel directly and they couldn’t even find a reservation for me, so I’m not even sure this site booked the reservation. It is unacceptable to not reply to your customers. It has been over 2 weeks and still no response other than an email I received a week later saying I would get a refund and still haven’t received that refund. I will never book through this site again and would advise others to do the same.

Your email to me was straightforward and was clear about wait time. I appreciate your getting back to me. I had a hard time getting to you. Quite frankly Agoda was not particularly helpful (half dozen emails without results). I believe Hyatt House Waltham along with you have my situation resolved.

Despite the world being a challenging place, Reginette of Hotel Planner was an exceptional employee and demonstrated great care and concern for the situation. All of our requests were responded to timely and I sensed that the company was absolutely trying to work with us to meet optimal satisfaction for both parties. We will absolutely be using this business in the future. Thanks again!

Cancelling reservation due to public quarantine. I have been trying to cancel this reservation for 2 weeks. I contacted you through live chat- no one there. Email-no response and phone- no answer. Just told me to contact hotel which I did. Very disappointed in the ability to talk to a real person and get this resolved.

Karen ** was very helpful in assisting with the hotel credit due to COVID-19. She keep in contact and answered all questions. I was grateful for her assistance. She keep in contact via e-mail and even had the hotel contact me in regards to the credit.

Amid this horrible pandemic, they were able to help with our travel cancellation. I’m sure business is suffering but they treated me with respect and was very helpful and quick to act. I would trust their service in the future.

Miurica ** did a wonderful job getting refunds for two non-cancellable reservations. We had to cancel our trip due to Covid-19. She was thorough and comprehensive in her explanation! We were able to get the refunds and she handled getting it done in a timely manner despite how busy they are right now!

The Hilton Garden hospitality team have been prompt and professional in their response to my requests both at the time of booking and cancellation. Their turn around time for any queries regarding the overall booking and the preciseness has been exemplary.

Hotel Planner has been great helping resolve my issue. My friend was suppose to get married this weekend but with the Covid-19 spread and the shelter in place mandate it was cancelled. My purchase was “non refundable” but hotel planner worked with me gave me two options to help solve my issue. I appreciate them working with me during a hard time.

Miurica ** was very helpful and helped me get my refund in a unique case. I needed help in a refund due to a sports tournament being canceled due to the virus. They contacted the hotel and got my refund in full.

I scheduled a stay, right before the Covid pandemic. I became ill, and even though my reservation clearly said "no refunds", they were gracious enough to refund. This was a lovely surprise, and it came at a much needed time. Very fair, honest company.

Reginette at HotelPlanner was extremely prompt with her email response and very easy to deal with! I sent an email and had a response within hours. During a stressful, crazy time, this was very much appreciated! I would recommend dealing with them! Thank you.

After not being able to get through to anyone via phone I decided to email and am glad I did. My responses were very timely and my assistance from Reginette was very pleasant and precise. I am very pleased with the level of service I have received.

Reginette was polite and professional in her dealings with us. It is a shame that the booking had to be cancelled because of the hotel's closure by COVID19. The speed with which the refund comes through will prove her efficiency! We will use the service to re-book when we can, hopefully in the not too distant future.

I received an email stating I would receive a refund with 7-14 business days. That was on March 4, it is now April 1st, still no refund. I sent another email back to service rep, this time no answer from Reginette **. Very disappointed.

I was happy with the service to get my itinerary refunded during COVID-19 when I spoke to Miurica **. I sent some emails to Miurica and was able to get the refund processed. Thank you very much! The service makes me want to use Hotel Planner again in the future.

I contacted customer service requesting a refund for a pre-paid non-refundable booking because of COVID-19. Miurica ** promptly responded and cordially offered to either process the refund or to give me a credit (with an extra 10% bonus) for a future booking. I took the credit and it was seamlessly processed immediately. I could not be more pleased with the customer service I received from Miurica.

Miurica ** has been so helpful since the minute my sisters and I got in contact with her. She helped us with our issue and was able to find a solution that would benefit us all. Her service was exceptional. I would highly recommend using Hotel Planner because of the service I received from Miurica.

Thank you to Jamad at Hotel Planner for helping with this situation and swift action. His customer service was outstanding. The wedding we were going to attend had to be cancelled due to the Covid 19 outbreak. I would recommend Hotel Planner for any of your upcoming vacation needs.

Thanks to Miurica ** for helping me. She was quick to get back to me and take care of my cancellations. I was having trouble navigating the online cancellation. No matter how many times I tried it didn’t work. Also one contact told me to contact hotel, cancel with them and send cancellation number and name of agent. The hotel had never heard of doing this and couldn’t cancel. What a confusion and stressful experience

Hi. Just want to say Miurica did a wonderful job in handling my cancellation request. With these crazy times, it was a given that this had to happen. I know your industry is hurting, so there has to be additional stress for your employees. She relayed a positive attitude and sincerity. I will use HotelPlanner again when we get on top of this situation.

Hotel Planner refunded 100% of our hotel reservation, which was a non-refundable rate, but traveling to New York City during the Coronavirus pandemic was not advisable, so Hotel Planner did the right thing and refunded our money. I will book again with Hotel Planner - Great Customer Service!!

Regenette ** was extremely helpful in cancelling my reservation and processing my refund. These are bad times for everyone and I was thankful for her understanding of the situation. She answered my emails and walked me through the process step by step.

During this unknown territory with the COVID 19 pandemic, I can say that I am extremely pleased with the customer service I received. My reservation dates were switched with no issues! I am pleased and appreciate the way I was treated for this situation! Thank you!

It took me a while to get ahold of someone.. I emailed a couple of times, called all kinds of numbers and tried to leave a voicemail, but couldn't. I did this for about 3-4 days.. I just wanted reassurance that someone got my message and they will get back to me when they can. When I finally got ahold of someone, I got Charity. She was so kind over the phone and I was so happy I got her. Amidst of all the virus chaos and I'm sure they were getting large volumes of request, she was able to stay calm and gave me all the information I needed. She said that in 7-14 days I would be able to get my refund back, thanks to Charity. I would give Charity 5 stars, but I give Hotelplanner 4 stars.. It was so difficult to get ahold of someone and it took me a couple of days. I wish they had emailed me back after the third day. But thank you for all your help and thank you for the affordable prices.

I want to say how appreciative I am of the assistance of Miurica **. I was nervous and anxious because it was so difficult to reach anyone. So much has been thrown into disruption and disarray due to covid-19. But Miurica was efficient and reassuring. She took care of everything. Thank you.

Was very happy with the service and attention we received from Karen **. We had a volleyball tourney cancelled and really needed our refund on this room. Thanks Karen and Hampton Inn. We will not use a third party again!!!

I did a live chat with an employee on Wednesday asking to help out get a refund from a hotel even though it was non refundable. Once explaining it was due to the COVID-19 I was told they would ask the hotel right away. Within 24 hours I was sent an email letting me know I was able to get a refund! I’m very happy with the service and how quick my issue was dealt with. Will definitely book with them again.

I'm happy with the search and easy it was to reserve. And for the cancellation it took a while to get an answer but they did and were good to cancel with everything going on these days (Coronavirus) so thank you and we will reserve again with them.

I had a lot of trouble at first getting in touch with anyone to help me since I was double charged. I worked with Karen ** in the end who was super communicative over email and helped me get a refund which should be processing now.

I received a prompt response to my request to cancel a reservation we had during the covid 19 disruption. They issue was handled in a timely manner and I was kept updated with information. We communicated via email which made it easy to communicate without being on long hold times. I appreciate this.

Updated on 05/08/2020: I received an email from Reginette ** stating that I would get a refund for my reservation minus 3% on March 26. The cancellation was due to Covid19. I was supposed to receive it in 14-18 business days. I have yet to receive it. I emailed Reginette again on 5/5, received a response on 5/6 stating she would look into this & get back with me. With no response since then I have emailed again & left several messages with no response. I just want this resolved & get what was promised to me. Will probably never use your service again, nor recommend it to anyone. Very dissatisfied with this entire experience.

I’m very disappointed with the way my refund has been handled... I keep hearing that it’s going to take 3-10 business days and I’m pretty sure it’s been about that long and still haven’t received... There is no opinion to even talk to anyone.

Now, credit where credit is due. We have used HotelPlanner in the past and have found the pre-sale service and prices to be good. We had even referred friends/family to the service. A couple of stars for making the booking process smooth and painless. This time, however, was a very different experience. My partner and I have been wanting to go on a vacation to Hawaii for quite some time (we're from Canada).

Cancelling reservations due to COVID 19. Reginette was very professional, kind and helpful. She responded to every email and answered every question. I was scared I would not be able to get a refund, receiving her email saying everything was taken care of was a relief. Much thanks to you Reginette.

I had received a DreamGiver Travel Savings Card from my local florist, which I researched legitimacy before booking a hotel trip through their service. I will say my overall experience with them and Hotel Planner has been extremely exceptional. The booking interface was intuitive, and more importantly, my recent interaction with their CS was handled swift and courteously. Due to the current condition our nation and world is in, I had called last Wednesday to request a refund. Shockingly, my call was answered immediately (was never placed on hold) and the gentleman on the other end handled my claim within minutes after gathering basic information about my reservation. He informed me that my request was going to be transferred over to their department that handles refunds and that I should receive an email or phone call within 7-10 business days.

I had booked two rooms that needed to be cancelled due to the COVID 19 outbreak. While the rooms I booked were knowingly booked as non-refundable HotelPlanner allowed me to cancel both rooms and refunded them both. I was super thankful! They were quick to respond and helped me solve the problem right away. Thanks!

When you call them they talk so fast you will have to ask them to repeat. They are not local and are very difficult to understand. Once you book with them, that's the end of service to you. I booked a hotel with them recently. Then the coronavirus came along and due to this illness, as every one knows, all pubic places have been shut down such as my booked Hilton Hotel in Hurst, Texas. The Hilton Hotel has told me that they are not going to bill Hotel Planner. Several times I have called Hotel Planner and no one will work with me on this. If you still decide to go with this company, remember who you are dealing with. You are not their newest best friend.

Like many of the people on this site I too have been having issues getting a refund for a wedding cancelled. I have conntacted customer service 3 times within the past 2 weeks and have not had my issues resolved. Even with Covid-19 we were going to keep our travel plans but the hall where our reception was supposed to take place cancelled on us. We would have had no place to celebrate our event. Even if we did not get a refund we wanted to at least get a credit or something to use at the same hotel at a later date. However with my 3 tries I have not gotten a complete response on if I am or am not going to get a refund and or credit.

I reached via email to cancel 4 rooms in Rome for a trip I have planned for June. Without hesitation I had my reservations canceled. Reginette was extremely helpful. I will definitely be booking hotels via HotelPlanner.com. Thank you for your help Reginette.

Made reservations for an overnight stay in Pensacola, Florida, at the Best Western Blue Angels Inn. Our school trip was cancelled due to the corona virus outbreak and I wasn't sure if our hotel would be refunded. I had booked a nonrefundable reservation in error. Due to our cancellation, I was not sure if we would be refunded. It took a few days to finally get ahold of someone (due to the saturation of calls) but I ended up getting a call from a Supervisor- yes a supervisor - who was very polite and understanding.

We were very impressed at how quickly our request for a refund was processed. We had reserved a room for a wedding that was cancelled due to the coronavirus. Since our reservation was considered non-refundable, we weren't sure what would happen.

Just want to give a thanks to Ursula ** who helped me with the recent hotel reservation that we had to cancel due to the virus outbreak. The wedding we were going to was cancelled so we had to cancel the hotel and Ursula took care of this for us. Thank you for your help!

Despite the chaotic circumstances of Covid-19, I received a prompt response and my request was processed in due time. The communication was clear and the instructions for the cancellation and refund process were efficient. I want to thank Reginette and the Hotel Planner team for the support in this extraordinary situation we are all facing today.

We originally booked through Hotelplanner.com and were thrilled with the offerings (more than any I have ever seen before) and easily searchable. I prepaid for the hotel in Toronto this time, figuring there is a 99% chance we were heading to Toronto in April. Then Covid-19 hit. I reached out to Hotel Planner and they got me a refund, on a non-refundable prepay. I was hoping for a credit, but a refund is fantastic. Thank you so much!!

I contacted HotelPlanner when Covid-19 became a pandemic and the wedding I was attending cancelled, so I no longer needed my room. They understood my concern and told me that they would get back to me soon to either receive a refund or a credit towards Hilton. I ended up hearing that I will soon receive my full refund. The associate who helped me was understanding and did everything she could to help during this time. Thank you, Karen!

I had to cancel my trip because of the Coronavirus. I had a non-refundable hotel reservation. I really didn’t think I was going to get a refund, but I was able to. Thank you so much to Miurica ** for your help!

Although it's understandable that we are suffering globally with COVID-19 including the hotel business of course. Our queries were handled very poorly. We did our part of communicating by email, phone and voice mails almost every day but not even once we got a response in 12 days.

We needed to cancel our non-refundable room in San Antonio Texas because of COVID-19 and travel restrictions. The staff member we worked with (Miurica) was extremely helpful, providing us assistance and follow-up. Excellent customer service was provided to us and we appreciate the assistance with this itinerary.

After booking with them and understanding their non refundable booking it angers me that they will not return my calls, emails or live chat, that by the way kicks you out of queue. Due to our national crisis with covid 19 a wedding event that we were to attend got postponed 2 months later. At least have the decency to respond back! Congratulations. Your company has taken advantage of the crisis to make a Buck. All beware.

Due to the coronavirus pandemic, a scheduled event was postponed for the dates of Mar 19-22, 2020 and were thus moved to Aug 27-29, 2020. I am very grateful that the reservations were changed accordingly. Thanks for making this possible.

Emailed me right back and took care of my problem! Great response time with returning my question to my email. I needed to be refunded and she did that with great response. Thank you for the help with everything today!!

High praise for Karen and her upfront honest customer service. With the craziness of businesses being closed from the Corona virus, her customer service was very busy, yet Karen was patient and informative. My cancellation wasn’t until a week later, Karen ask me if she could prioritize the the current week's cancellations, and she said she would reach out to me the following week. I was pleased to see in my mailbox a week later as she told me, her response. I appreciate her outstanding customer service and delivery of what she said she would do. So much appreciated!!

It breaks my heart that my nieces wedding has been cancelled due to COVID 19. I was relieved that the 3 room reservations were refunded without delay or hesitation. Esther was professional prompt and proficient in getting the job taken care of.

I had a non refundable hotel reservation for Columbus, Ohio for a wedding in April 2020. Given the current state of the Covid-19 mandates Hotel Planner quickly refund the full amount of my reservation. I appreciated their customer service - first rate.

Your website claims you can cancel from it but you can't. Murica ** was kind enough to handle that transaction. You are fortunate to have employees as professional as her. She handled the situation quickly and without a problem.

I was really pleased with the way my request was handled. I forwarded the message over with the thought in mind that I was doing it in vain, but I received notice that the room had been cancelled within a days notice. I felt good knowing that someone actually read emails and respond to the request. I am grateful for the promptness and attention.

I needed to cancel my reservation because of the Coronavirus. The customer service using the live chat to start the cancelation process was efficient and effective. I catted with Ester ** and she was great in assisting me. I would recommend this hotel as they seem to know what customer service means. Thanks.

After struggling to cancel our reservation, we finally reached a lovely, helpful young woman at reservations. (Esther **?). She was extremely pleasant, helpful and efficient. We are very grateful for her help. Up to this point, our experience was difficult at best. This young woman turned our whole experience around.

I made a non-refundable reservation at the Virgin Hotel in Dallas, Texas through HotelPlanner.com for my son's wedding. Due to novel corona virus and travel bans, my son's wedding had to be postponed. This happened very quickly. I used the online chat option to try to cancel and reschedule later. I chatted with Miurica ** and she was very helpful - she immediately called the hotel to get a courtesy cancellation, which the hotel granted. Ms. ** was professional and empathetic to this situation and this outcome relieved a great deal of stress. We do want to give a shout out to Ms. ** and HotelPlanner. Thank you!!

I must admit I was getting very discouraged trying to reach anyone through the toll free numbers and emails provided with the initial reservation confirmation. I was only successful after I did a "chat" with Isabella, Agent **. Isabella was very professional and very helpful. I then received an email from Miurica ** who confirmed my booking would be rescheduled and the funds I had paid for my initial booking transferred over to the second booking.

I am so very thankful that you have agreed to refund me for this hotel. I was scheduled to attend accepted students day at ECU on Saturday. When I made the reservation I did not realize I wasn't speaking to the hotel reservation desk or that it would be non-refundable so I was panicked when I got the word that the event was cancelled due to the state mandate for no gatherings over 100 people. I really could not afford to just lose this money. Thanks so much!

Updated on 03/30/2020: I'm a military active duty and I have to cancel my reservation due a mission cancelation, I received an email telling me I will get my refund in about 14 days, at this time I still waiting my money back. I talked to customers service and they told me they will review my case and I don't see the refund. My credit card is a government credit card that I will have to paid in full if I dont get the refund for a service I didn't used.

Asked for reservations in an extended stay for a new employee. They stated the establishment I requested had no availability so they moved my new employee to another extended stay facility which turned out to be a regular hotel room. I called to move my employee and received absolutely no help. After going to the hotel and arranging early checkout, which HotelPlanner charged double for, I moved my new employee to the original establishment I requested. HotelPlanner's practices are unethical and borders on criminal. Feel free to call for more details.

Refund and cancellation. It took a while to reach a customer relations person on the phone but once I did the service I received was amazing. The process was quick and I received a confirmation email less than 24 hours after speaking to someone. I will definitely be going through this site again.

Our travel group had to cancel our trip because of fears for contracting the Corona virus. The hotel was very responsive and helpful with my cancellation. Thank you very much. You made it easy. We will re-book at a later date.

I appreciate Esthers help with working on getting my room canceled. I tried being optimistic with our even training still happening but the event canceled right after I booked the room. Esther was very professional and prompt with assisting. Now it's just a waiting game to hear back from the hotel.

Due to the coronavirus I needed to cancel my reservation in Florida at the Holiday Inn. I called the Holiday Inn and they told me I needed to call Priceline then I called Priceline and they told me that I needed to call HotelPlanner. I called HotelPlanner three times each time. They said you’re now being transferred to a representative but I never got a representative because it came back on and said they were very busy to leave a number and they will call me back it took two days before I got an answer or call back.

Hotel Planners was instrumental in securing a refund from my hotel even though I was past the cancellation deadline. Even with the chaos and heavy request volume I was helped in a professional and timely manner. I was not even assessed penalty fees for the late cancellation. Very grateful!!

These people were terrific. I knew when I booked the room, there was a penalty involved if I cancelled the reservation past a certain date. That date passed and because of family concerns over the Coronavirus I cancelled at the last minute. There was virtually no hesitation in granting me a full refund which I very much appreciated. Because of their kindness and professionalism, I will make sure I book with them every chance I get in the future and refer friends to them at every opportunity.

Missed confirmation. I was very pleased with the response I received from Reginette, she was very helpful and polite. We booked for the Solheim Cup and will be extending our stay for a few extra days although we need to make a separate booking. Thank You!

They were wonderful to work with. Had to cancel my trip at the last minute and it was super easy!!!! All I did was send an email with my confirmation numbers and it was handled. Would recommend using them in the future. Wish that every change I had to make was as easy as this was. Thank you for the help.

Because of the urgent health pandemic, my wife and I travel plans came to a screeching halt! I called customer service and spoke with Ursula. Her customer service was superior. She was super courteous and very professional. Outstanding experience from beginning to end.

Reginette was very accommodating and gave exceptional prompt service. I highly recommend using their booking services and will personally do so again in the future. I am so happy to have found this online accommodation booking service. Thanks so much for being so professional.

Requested assistance online chat from Miurica ** | Customer Service Representative, iro of needing a hotel booking cancellation through the Agoda Hotelplanner, as the online cancellation with the hotel wasnt available, due to travel restrictions. Your agent was kind enough to contact the hotel on my behalf via email, and then do a follow up with them, when they hadn't responded, to ensure cancellation was done. Great service and wonderful app hotel planner. Will definitely be using again for my future tour groups, once the virus has been sorted

Miurica was extremely informative when helping me understand the issues that affected my question. Miurica was helpful and then prompt with replies. In addition, Miurica was efficient with communication via the chat function I used to resolve my issue. It is very and refreshing and comforting to have such good customer service these days.

Although my reservation said no refunds, I was able to obtain a refund without any trouble. I hope that everyone responds so responsibly to the coronavirus outbreak - we need to help one another stay healthy. Customer service folks were responsive and friendly. Thanks.

After our Celebrity Cruise was cancelled due to the coronavirus, I contacted Hotel Planers to ask if a refund was possible for the Regent Singapore Hotel. It took a few weeks to resolve, but Karen ** kept me informed and was able to secure a refund. As two seniors, we are most grateful! Karen is to be greatly commended. Thank you!

It was a great service for the customer service. I appreciate the help to get my money back. I would recommend to my friends this website. Thank you for everything and I recommend it and thank you for your help to Miurica ** Customer service representatives.

Westgate Resorts Orlando. The room was beautiful. The amenities were excellent and the customer service was well above average. I am looking forward to going back. The staff was knowledgeable and extremely courteous to my wife and I. I will be telling my friends and coworkers about my experience.

Reginette ** was extremely helpful and polite to me in dealing with my situation with a reservation cancellation. I was very appreciative of how quickly the situation was handled and would recommend the reservation service again. Thanks for the quick resolution.

I had to cancel my booking. The event I was going to has been rescheduled because of the Coronavirus outbreak. This was really easy, all I had to do was respond to the original confirmation email and I got a response quickly.

I had an emergency that have came up and the people that I talked to on the phone was very kind and they have met my expectations when trying to see what I can do about my reservation.. Everyone was great.

I am a part time home based travel agent. I specialize in reunion travel & events. I have used Hotel Planner every time and they gave me fantastic leads. They are great in staying in contact through the end.

I have a reservation for Mar 15-17 and am trying to cancel my reservation from Mar 4 and no one answer is from customer support. Left message, tried chatting with them in Live Chat, no one answers. Tried sending them inquiry message and it gets error. Very Very frustrated. Reservation folks can't see upcoming reservation numbers nor can they help in cancellation. Based on the way they are doing business I will not get my refund, that's what they want.

I wanted to thank Karen ** for her fast and efficient response. I work for an NGO and am based in Philippines and not used to travelling in the States. I recently had a planned business trip to Washington DC cancelled because of CONVID 19. One hotel I booked wouldn't cancel my reservation even though it is more than 2 weeks in advance. Karen responded immediately, cancellation and refund fast and easy. Thank you Karen and Hotel Planner!!!

Lied about reservations that were never booked. Claimed to be apart of the hotel. Will only answer the "reservation" line and do not call back. Will not remove me from their database. Caused frustration at my work. I can go on and on.

I was very pleased how well their customer service department took care of a charge that showed up on my account after I had canceled a room before my trip. They were easy to get hold of and took care of the problem promptly and to my satisfaction.

The company was very easy to book with and made the search simple. When a medical emergency came up and I had to cancel via doctor's orders they were super accommodating and made the process easy and painless. I appreciate greatly Karen ** reaching out right away via email after I put a phone call in. She assured me I would be refunded and was very helpful. Will be using the company to book again in the future!

Unknown to me at the time, I was diagnosed with Intraductal Papillary Carcinoma. I had breast surgery the 25th of February. Unable to travel due to circumstances. Thank you so much for your compassion and understanding. God bless you abundantly.

Karen ** was very helpful and understanding in cancelling my reservation. She went over and beyond in helping me with my cancellation of my reservation. I would recommend Omni to anyone and much appreciate their customer service. I look forward to staying at the Omni at another time. Thank you, Karen! :)

Me and my wife booked and paid for a nonrefundable stay at NH Lingotto in Turin Italy 6- 9 of March. Because of the circumstances with Corona virus we had to cancel this. I know that it's my loss and nothing I can ask economical replacement for. But anyway we emailed customer support about cancellation. How Reginette ** then handled this is well beyond our expectations!!! We will be refunded in full, anyway. More than thankful for such a great service, from now on we know where to book our hotel stays. Can really recommend this! Happy loyal customers, Torkel & Anna Idéhn.

We worked with Reginette. She was extremely helpful and did everything in a timely manner. She was very pleasant and knowledgeable. She is an asset to your company. When we arrived she quickly got us a room at another hotel. She was genuinely concerned. A plus‼️

I contacted Esther ** and told her I needed to cancel my reservation due to car problems. She was extremely helpful and responded back immediately. She is very kind and thoughtful. This is after I called customer service at 1pm and was on hold for 10 minutes, left a message to call, which was never returned. Called again at 5:45 and she answered after 1 ring.

Very helpful in cancellation of one booking because of my mistake and keeping the other, if they didn't help I would of been stuck with both rooms, I am looking forward to my stay and at least one relaxing day! Thank you so much.

Marriott Room Reservation Problem - Your Hotel Planner, Charity ** listened to our room concern and very professionally took care of the situation to our satisfaction. We will be sure to book our rooms through your organization in the future. Charity....we thank you very much for everything!

My company requested I cancel my trips/hotel reservations and flights scheduled for the next several weeks due to health concerns with coronavirus. I received great customer service. Esther was able to get my reservation cancelled for me. I really appreciate the help.

I had to cancel a nonrefundable reservation for medical reasons. Not sure it was made clear to me that the reservation was nonrefundable and I wasn't talking to the hotel when I made them. I called several times and got nowhere with most of your operators but an Ursula ** put forth extra effort to help me and get me a refund. I really appreciate it and wanted to let you know.

Charity ** was excellent handling my case. She kept me well informed and did a fabulous job. We well exceeded my expectations. She was very professional and polite and is a great asset to your company. I would recommend her to anyone needing help as I did.

Reservation at Microtel Inn & Suites by Wyndham Leesburg - I purchased a nonrefundable booking for two nights to subject hotel. I had a medical emergency which required me to cancel the booking. Because of the medical emergency, I was given a curtesy cancellation with a full refund. This was extremely accommodating since they did not have to agree to the refund. Thank you very much.

I made two reservations around 4:30pm(CST). There was no option for tax-exempt during booking; I called them right after completing the reservation, was told to email the tax-exempt form, and I emailed it right away; heard nothing from them; called this morning around 9am(CST), was transferred to some "escalation team", left a voice message requesting a refund of the tax amount; exchanged several emails with one "Customer Service Representative", who insisted that the only way to get my tax amount back was to make another reservation for a higher price; I responded that this proposal was not fair and requested a full refund. I left another voice message around 11:30am(CST), emailed her at 11:46am, called again around 2pm asking for her supervisor, left another message, called again around 3:10pm, left another message, never heard back; oh I almost forgot, the hotel price they provided was higher than on the hotel's official website.

We made reservations. And due to a change in travel plans, we had to change the time frame in our reservation. Charity was able to make the changes in our reservation to help accommodate our vacation. We are very grateful.

I just got off the phone with Ester ** and I just want to say how amazing and helpful she was. She did everything I asked for and even went above and beyond to call up the hotel under my behalf to make sure everything for my room was all set. Thank you again Ester!

There was a miscommunications between myself and the booking agent. My booking was at the wrong Denver hotel. I talked with the folks at Hotelplanner.com and they refunded my credit card charge for the hotel room. Thank you to hotelplanner.com for their assitance in solving this problem.

I had a reservation to take my best friend to the Hilton at Singer Island in Palm Beach Florida, to celebrate her 60th Birthday. We were ready to leave the house when she received a phone call advising her that her Dad was rushed to the hospital (he is 85). Thanks to Ursula ** help I was able to cancel my reservation and receive a refund. Not only she help me with the cancellation but she was on top of things to make sure that I was treated fairly due to the emergency. She was very pleasant and personable. Because of her we will use your site again. Her service, promptness and empathy was amazing. Please recognize her for me, not every day you encounter someone like Ursula. Congratulations to a wonderful employee!

Ran into an issue with booking a head of the actual event I needed. Was able to work with them to get things straightened out between the errors to ensure I was taken care of within their fullest ability. Appreciate them working with me on fixing my problem.

I was very pleased with the service offered by Karen **. We had a need to cancel one night on our no-cancel hotel reservation due to a memorial service. She was very understanding and prompt in her response, and was able to grant my request.

Our plans changed and we were able to secure plane tickets for our trip to Florida in April. I reached out because I needed to cancel my hotel reservation. Esther advocated for me and was able to come to a mutual agreement with the hotel and allowed me to cancel our reservation without hassle. Thank you Esther!

Helped me with a wrong date booking. I booked wrong date. Ester ** helped me get a refund and talked to management to get right dates for the booking. She was very patient and understanding. I appreciate everything she did.

Thank you.

Esther ** was very helpful in updating my hotel block request. My situation for my wedding is awkward because of it being in the morning. She helped me by putting an extra note on the request that was sent out. Thanks!!

I reached out this evening after realizing that I had not received my commission check from an allotment of rooms that I booked for Essence 2019. Esther **, assisted me and was great! She located my file and submitted a request to have my check mailed to me. I look forward to receiving my payment and thank Hotel Planner for having representatives like Esther, who exemplifies great customer service.

We were traveling to my brother in law's funeral, we ran into severe snow in the mountains, we had to go back. As you can imagine this was a rough decision to make. When I could get cell service I called Days Inn in Flatwoods and explained. They were so nice. We have stayed there before. They said they would refund the room's price if possible. The refund came on my charge account today. When we are in this area again, we will be using this hotel. I want to thank everyone involved in this decision . At a time like this having some one giving excellent service makes life a little easier. Thank you again. Charolette

I made a hotel reservation and then cancelled it and I was completely satisfied with how this was handled. The person with whom I made the reservation was helpful and knowledgeable. Through a misunderstanding I requested the cancellation the day after the deadline for doing so without financial penalty. The person I spoke to this time handled an awkward situation very well, and promised to pass on my request to someone who dealt with such situations. The following day I received an e-mail saying that my request for cancellation without financial penalty had been granted. In summary, I was very pleased with the way my reservation and my cancellation request were handled.

I had a bad experience at a hotel and Karen ** has been trying to resolve the issue.She has been professional, responsible, kind, sympathetic and determined. She has tirelessly tried to contact the hotel manager including me every step if the way so I would know what was happening. When she did not get a response from the hotel management she gifted me with a $100 hotel voucher for a future hotel stay. Top notch service.

I had a problem at the least minute. Most places I have worked with in the past wouldnt have even tried to help me. But this however was a different case (Im happy to say). They worked with me all the way. They were professional & personable. It was a great experience working with them!

Ester was very helpful and patient with my questions. She also went above and beyond to help me adjust my request and was able to do everything for me! I was a little confused with the process but her explanation was easy to understand and very quick.

Karen was amazing in assisting us cancel an extra night that was not needed after our schedule changed. This allowed us to get back to town for family matters with peace of mind. Karen went above and beyond with both email correspondence and phone calls to hotel management and myself to get the refund squared away.

Charity did a wonderful job canceling my hotel room. She responded via email a couple of times and ensured I would be fully refunded. I emailed her several times to ensure as I was hesitant that my refund would go through. She reassured me it would.

Karen ** was pretty prompt in her investigation over a disputed charge to my credit card. She notified me through Gmail that everything was properly taken care of, and I would get my refund in a timely manner. The letter was very pleasant. And as you can imagine, I was truly pleased with the outcome.

My event was cancelled and Charity was able to secure a refund. She was professional, courteous, and extremely helpful. Kept me informed of status as well. I was a little concerned it would not be possible, but she handled my situation wonderfully. Thank you!

Just like to commend Karen ** and April ** on the great service I received dealing with an issue with my reservation at the Now Jade Resort. They were both very professional and courteous and returned emails in a timely fashion which made this issue easy to deal with. You are fortunate to have such great employees whose attention to detail made this a great experience. Sincerely, Jason **.

I had hotel reservations in Kalispell MT that were non-refundable. A death in the family occurred and I had to cancel them and hopefully get a refund. They gave me my refund (when they didn't have to) very efficiently and quickly.

Charity was very responsive to my needs and took care of my requests. Our baseball team booked through Hotel Planner for a tournament and then the date of the tournament changed so we needed to cancel our prepaid reservation. Thank you!