HotelPlanner.com Reviews

Reginette was very helpful. They followed up via email in my inquiry and were very patient since I delayed my reply for a couple of days. They managed to change my hotel reservation with no extra charges. I'm so happy that my problem was resolved :). Thank you Reginette!

I was trying to make a reservation for a wedding in April. I got mixed up trying to navigate the website as I had never used it before. I got called away before I could finish. Late when I got back to the PC I found an email from a member of your staff encouraging me to try again and to get their help if necessary. I felt someone cared and I did make a reservation.

I had booked a $4k resort stay via HotelPlanner and inadvertently made the reservation for one person instead of two. I called to change it and after going rounds, I was finally send an invoice for an additional charge for the added person. After paying, I got an email saying my reservation was canceled and a new reservation was made. At first glance it all looked ok, then I saw the new reservation wasn’t for the type of room I had booked (I paid extra for a swim up room, this was not one) and the new reservation was nonrefundable - my original reservation was refundable.

They send out emails and faxes, but when you email back or call, no one answers. Phone calls are never returned and emails are never replied to. This is not customer service. It is absolutely uncalled for and needs to stop.

I received a prompt response to my request for cancellation of my reservation thanks to Reginette Exume and I'm pleased with this level of service. The cancellation confirmation was received the same day as request via email. Thank you again and thanks.

I booked a non refundable room at a Holiday Inn Express 5 days prior to my stay through HotelPlanner. I traveled from Canada to US and reached the hotel to check in before having to head out. Upon check in I have my name and they had no reservation for me. I then handed them the confirmation number given to me after making my reservation and still no reservation found. It took over 30 mins to look into it and the hotel assured me that they would have a room for me even if the reservation wasn’t found. The hotel made phone calls and HotelPlanner had the reservation but they didn’t forward that info to the hotel. If the hotel was fully booked I would have been out of luck. Not a good experience for my daughter and I for sure.

I was searching for a website to stay at a Hampton Inn. Hampton Inn's website was down at the time so I ended up on Hotelplanner.com. I was not aware that they have a no cancellation policy. I have never heard of a stateside reservation being non-cancellable. They claim that their rates are so good that they have to make them that way. A friend who is staying at the same hotel got a better rate and did not have a no cancellation policy so that is bogus. Their agent was unable to help and I am sure she hopes she is able to find another job soon. My bad for not reading the fine print. Their bad for having such an egregious policy!

We made a reservation through Hotel Planner three months prior to a trip and our account was charged for a one night stay at Hampton Inn. However, when checking in, my husband was again charged for the room. Upon discovering the error, we contacted the hotel but they would not give us credit. We reached out to Hotel Planner, they contacted the Hampton Inn and were able to get us a refund for the over- charge. Everyone at Hotel Planner was most helpful and efficient, especially Reginette **, who kept me up to date via email throughout the process. Good job!

I had made a major mistake when booking on the Reginette and team were incredible sympathetic with my case. Their understanding was very appreciated and I will definitely give my business to Hotel Planner again (I already made two bookings - properly - after the fiasco).

Jamad ** provided outstanding service for me today. I had communicated with a prior agent and received terrible customer service. I called reservations requesting a new agent and Jamad called and assisted me with all of my questions and needs for setting up hotel accommodations for my family reunion next year. He was kind and patient and stayed with me until all details were worked out. I really appreciate Jamad. I give Jamad 5 stars for Outstanding Customer Service.

Reginette ** went above and beyond to make sure we had a positive experience after a few things that were out of her control happened related to our trip to Guatemala City. Sometimes things happen and how people communicate and attempt to resolve situations is the definition of good customer service. I would highly recommend her and thank her for her help.

SLAMMED by HotelPlanner when making reservation for IHG. Holiday Inn Express did not submit bill. When questioned at the check-out desk, I was informed that my reservations were through a 3rd party, so he could not submit me a receipt or tell me the charge for my stay. I asked, when is IHG a third party? He didn't answer... but told me that my bill was paid through Hotel Bed. I told him that I have never heard of Hotel Bed and on speaker phone, at the check-out desk, I called AmEx to dispute the charge. AMEX said that the charge showed Hotel Planner for the correct dollar amount I received when making my online reservations, so I did not dispute the charge. I did not receive reward credits from IHG for this stay. Hotel Planner is a third party vendor. I do not want to do business with 3rd party vendors who use a slammer and scammer business practices.

I was unfortunately unable to visit Pensacola Beach due to Hurricane Michael and was forced to change my holiday booking. I phoned up the customer help desk and was helped immediately to receive a full refund. I subsequently contacted the help desk again by email and I received an immediate response from Reginette ** who was extremely helpful in processing a full refund. I would recommend this service without hesitation.

I experienced a problem when booking a room. I had booked for one night and when my confirmation came through I somehow had reservations for two nights. I immediately emailed the reservations department at HotelPlanner explaining the problem. Within less than 24 hours I received a message from Reginette at HotelPlanner who assisted me with the error. She let me know that the reservation had been changed to one night, and that my credit card would be refunded for the one night. It was nice that the followup was so quick. I would highly recommend HotelPlanner. The quality of service I received from Reginette was exceptional.

I made a group booking through Hotels.com - I didn't realize it was through this 3rd party supplier HotelPlanner.com until it was too late. The company almost acts as a scam as everything from email receipts to contact info to customer support emails says Hotels.com, but really they are not Hotels.com and most of their customer support personnel are not aware of the supplier arrangement. If you have an issue and try calling Hotels.com they will just hang up on you as they can't find any info about your reservations or this company.

Reginette, at HotelPlanner, was very helpful and was able to assist me with getting a refund on a cancelled hotel reservation. Her recommendations and guidance as well as communication directly with the hotel enabled me to get a refund the next day.

I booked a room August 8 2018. Website said no charge on credit card till I show up at hotel on November 15. Checked my bank account next day only to find out my card was charged. I immediately canceled the reservation only to find out in October that it was never canceled. I called Hotel Planner to cancel reservation. They refuse to cancel my reservation. I have since disputed the charge with my bank. I encourage you to not use this website for booking a room. They are thieves who only want your money.

We have had the need for HotelPlanner.com customer service to step in and assist us with challenges at individual properties. Each time Reginette has responded promptly to our emails and jumped right in to get miscommunications resolved. I would highly recommend HotelPlanner.com.

Great experience with this customer service representative... She was so helpful and had a sunny disposition. I had accidentally picked a hotel that was too far from the youth soccer field and had to switch to a different hotel. It was a pleasure dealing with her and would recommend this site to people I know! Thank you.

I needed assistance modifying my hotel date. I contacted you all online. A person by the name of Reginette ** contacted me and within 24 hours my issue was resolved! This was the best customer service I have ever received! Thanks.

I was attending a convention on the weekend. Where I had booked and prepaid online for a hotel suite on October 6th for the night. I had already had a rough day which I was looking forward to finally getting to my room at the Sunbridge hotel and conference centre. I arrived at the hotel in the evening which they required a $50 deposit. I went and added an additional $50 to my bank Visa credit. Where the funds are directly deposited from my bank account on the Visa card. I presented the card to the concierge. She swiped the card which she finally told me that they don't accept prepaid credit cards. I explained to her that it was a perfectly good Visa card as it already had the funds on it. I had also used it with my other trips and booking other hotels. Unfortunately, she didn't accept my card. Where I got very frustrated that I didn't have a room for the night.

I needed to add an extra day at the hotel I reserved. I was frustrated and didn't want to book elsewhere. So I email Reginette and she helped me out. I thank her from the bottom of my heart. I'm also Deaf and this saved me just in case I was stranded.

Great service and really friendly. I was worried about my reservation but everything was handled promptly and professionally. They were able to complete my request very fast and got exactly what I needed. I will definitely continue being a customer.

Reginette ** help me with a refund of one night hotel payment I made by mistake when I proceeded with the reservation. The rate was not refundable but I explained her that it was a mistake and that I only wanted one night at the hotel and not 2. She told me that in 10 days I will have the money refund.

I just experienced some good customer service and I wanted to applaud you. The lady who helped me did a great job. I had an unusual situation mixed in with some miscommunication and it all got rectified in a timely manner thanks to her. I’ll be back!

I emailed the company re a change in my hotel reservation at the end of this month. Regina answered quickly and took care of the change. She also emailed me the confirmation of the change. Excellent response time and service. I appreciated Regina’s effort and would likely use the service again. Thank you!

The person that helped me was Reginette and she was great! I was so worried when I booked a hotel and then realized I was too young to even check in. She helped me out so much by getting me a refund and I couldn't be more grateful.

A hotel reservation was inadvertently made on 9/17. Once I became aware of this (2 hours after the reservation) I tried contacting Hotel Planner, an answering machine requesting I leave a name/number for call back, which I did. I attempted a second time hours later with the same results - never have I gotten a callback. My third attempt, about 8 hrs after the first call, I talked a rep who informed me that she could not cancel but that she would forward my request to the dispute department. Two days later, with no reply, I contact Hotel Planner again and they ensured me that my dispute has been forwarded and I should get a reply within a couple days.

Booked a room thru HotelPlanner for a wedding near Seattle. Booked well in advance for 4 nights at a Hilton Garden Inn. A month before the wedding we decided to fly in a day earlier and leave a day earlier. I contacted HotelPlanner and was told that I could not modify the reservation in ANY way, and if I did I would have to pay the FULL price of the reservation then rebook the reservation and pay the FULL PRICE AGAIN. Said simply, I would have to pay the 4 full days of reservations TWICE!! I was shocked to say the least and I asked the same question multiple times in multiple ways. I tried contacting the Hilton Garden Inn where I had the reservation but they apologized and said there was nothing they could do since the reservation was made through a 3rd party provider. I wound up booking an extra night directly with Hilton. If you have ANY CHANCE that your plans MIGHT CHANGE ‘ dont book with Hotel Planner.com.

I would give zero stars if I could!! Booked overnight for 10/5/18. Canceled 10/1/18, due to death in the family. They say Best Western of Hartland MI owes us the money prepaid for this room. HotelPlanner FL charged our Visa $103.76 on July 31st! THEY owe us the money. After many phone calls (mostly us calling them) they still keep telling us we have to deal with the hotel!

Reginette went above and beyond with helping me. I had a billion questions and she answered each one thoroughly and with patience. She was the best customer service experience I've had in a very long time. She had to look up at least 8 reservations for me, make changes and then resend me all the confirmations. I was confused when I first got to her but she straightened everything out and I left feeling very confident.

I did not receive a receipt for my reservation, and soon after I emailed the customer service section, I received the receipt in an email. Reginette ** sent the receipt and a confirmation email. Outstanding Service. I would recommend your company to others.

I received an invoice for R9000+ for a group which apparently stayed at my establishment in 28 rooms. First of all this guest certainly did not stay here. And secondly I have 2 cottages which sleep maximum 4 guests each. I certainly do not have a hotel with 28 rooms. Stephanie ** is the person who keeps sending me group requests. My profile clearly shows that I can only accommodate maximum 8 guests. Where on earth did she get the information that this certain guest stayed at my establishment? This is very incompetent indeed!

Getting married 10-7. Received a phone call at 9pm to let me know my hotel reservation was cancelled. When I reached out to Hotelplanner all the agents that I spoke to had no information about my reservation. My other guest weren’t not contacted either. I informed them of my situation and when they started calling they were told their reservation was also canceled and now we have to wait for our refund that can take days because we didn’t booked through the hotel plus find a new hotel which now it will cost us double the prices as it is the holiday weekend. Do not use Hotelplanner for your wedding and especially if you are having guest coming from different parts of US. Their representatives were useless and didn’t help me at all.

Worst experience ever. I booked a motel and it was the worst, I got a refund the next hour due to change in plans. I have been waiting for someone to answer my call. I have not got my refund yet. Worst EVER.

They tried to claim that I’d booked nearly 100 rooms with a hotel I never even spoke to. I wound up booking with a hotel. I didn’t connect to on their system and they claimed that too. Tried to claim credit for work they never did.

First called, then went through the online booking (as instructed). Price remained same until I realized that my husband was not included in the room (confirmed room for 1 person only). When I called to correct this (just in case) I was told there was an additional fee for the "other" person. Funny thing is that the room rate was the same for 2 when I called and then jumped up a bit ($$) when I called to correct. Very strange for a Hilton run hotel.

On August 16, 2018 I made a reservation with your service for 4 nights at the Holiday Inn Express in Georgetown Texas. The dates were 8-24-18 through 8-27-18. My wife's brother passed away suddenly on August 15, 2018. Just 5 minutes later I realized that I booked the wrong dates. When I called back your representative said that I will probably have to pay for 1 nights stay by changing the dates. Your representative said they change the dates to 8-17-18 through 8-20-18. Also, he said he would check with the hotel to verify their cancellation policy. When my wife and I arrived in Georgetown, Texas on 8-17-18 we first went to my brother in law's home to console his wife. While there a neighbor offered a place to stay for as long as needed.

It was so easy to use this website to help with planning for our soccer team. I loved I could easily see the distance to the fields for each hotel. Even after I booked the room, I had a question and a response was emailed back to me within hours by one of their staff members, Reginette. Very fast and efficient service!

I made a reservation for the RIU in Guadalajara Mexico 5 months in advance for 4 people, once I received confirmation I called the reservation center at the RIU. They informed me that the reservation was for 2 people only. I called the reservation center and I have been waiting 3 months and no response or resolution from this company. To me the message is clear they don’t want my business and they have poor customer service. I screenshot the reservation that clearly states 4 people but yet no callback to resolve this. I have been told 4 times, "The manager will call you back." Until this day I have no callback and now I am stuck starting all over again. Do not use this company. Unprofessional and no Customer service. This was my first attempt to use them and definitely my last.

While making reservations at the Days Inn in Myrtle Beach SC for my son, I emailed Reginette ** several times over the course of a day. She was very friendly, accommodating, helpful and answered all of my questions promptly. I am thankful for her and will not hesitate in the future to book a room at The Days Inn, knowing that if I have questions they will get answered.

On August 19th I made a reservation at the La Quinta Hotel in Sunrise Florida. When I went to book the reservation I did not realize that I was being directed to these scammers website (that is what they are) I mistakenly booked the reservation for 8 nights instead of 5 nights and once I realized the error, I immediately called these crooks the same day and request that my reservation be changed to 5 nights. They dragged the issue out for an additional 2 days when they knew the cancellation could not be processed and ever since I have called them and emailed them numerous times for them to refund me the cost of the 3 nights which I never stayed at the hotel.

$1600 stolen from us: My whole family planned a trip to the beach. Got 3 rooms through HotelPlanner. A few days later, we got a call from BookIt telling us there weren't 3 rooms available at the place we booked at. We spent over $4400. She moved us somewhere that was a little more than half the cost of the original place. They told us our $4k payment would be transferred to the new place and that the difference would be refunded. Now the woman who moved us no longer works there, conveniently. And we are getting the runaround to get our money back for the first charge. We keep getting passed to people who know nothing about our case. They said they had to talk to Expedia (they weren't even involved here), they needed to talk to HotelPlanner, and now are asking who even told us we would get a refund. We get one because the 2nd hotel doesn't cost as much as the first!

Reginette ** was easy to communicate with and kept me updated on the status of my issue. She resolved my issue in a timely manner and I received a refund since there was a mistake. Customer service was able to help when there was a mistake in the site. Pleased with my experience when I could have had my money taken for a mistake, but received timely refund.

I have received multiple emails regarding invoices that are past due, but before I can pay them, a few corrections need to be made. I have tried calling the main number and leaving a voicemail, calling specific people from the emails I've received and leaving voicemails, and emailing these people back. It's been over a week and I still have not heard back from anyone. Our account has been frozen due to lack of payment. I am very dissatisfied with your company.

I had reservations which I understood as non refundable because of type of room. But then Hurricane Florence happened and I knew I could not leave, I requested to have my reservation canceled because of this event. And my request was graciously accepted.

My golf team qualified for Nationals in Match play and I mistakenly thought my coach wanted us to book rooms when in reality, she was saying she had already booked. Once I realized the mistake I called in to the number on my reservation and the other person said to hold for a minute because they were having problems pulling up my registration, which wasn't true because he had already verified my phone number and name. I waited for about 20 minutes and when they finally came back on, they said there was nothing they could do. Now I am left with an expensive room I don't need and it is at a resort so it would have been very easy for them to resell, especially since the booking is for 7 weeks from now. Needless to say I will NEVER use this service again and I highly recommend no one else does.

I mistakenly made a reservation for my daughter's block of rooms at a special rate for her wedding on HotelPlanner.com thinking I was dealing directly with the hotel. I have been trying for 2 weeks, since the morning after the night I made the reservation, to get it canceled and get a refund. They eventually got back to me by email saying the 'hotel and rate provider' would not cancel and refund. I called again to restart the process and waited a week with no response.

Updated on 10/27/2018: After HotelPlanner's initial response through the Consumer Affairs site, I have not heard anything! It has been almost 2 months. No call, no resolution, nothing... This is the worst customer service experience I have ever had.

I booked 2 nights 1 room at Best Western in Pompton Plains NJ through HotelPlanner for total of 276.47. Everything was good up until my mom got a call in the morning that my dad is really sick and we had to go home, back to NH. Now I called HotelPlanner and they said they can refund me for the night I didn't stay at. It's been 2 Weeks and Counting, I have called several times and left humorous number of voicemails. I call and they redirect me to a woman who never answers or even responds. I called again 4 days later and they did same thing, after I asked nicely to not redirect me to that woman. I hung up, called and asked again for a good 5 minutes. Finally the girl didn't redirect me to that lady. But, They are still leading me on, telling me they will refund me, they just have to talk to the hotel manager and get the receipt of the night I stayed for and then they will refund me.

April has been really helpful in getting my reservation sorted out. She has been prompt, professional and understanding. I would definitely recommend HotelPlanner.com, because of such professional customer service staff. April helped me get the issue sorted out at 10pm in the night. Really glad to find a service which still focuses on customers.

Do yourself a favor and work directly with the hotel. This service is not a service, but rather a stress. I followed the process - submit request, accept, decline, or ask questions to the hotel. Then, per this "services" direction, I reached out to the DOS or Manager to secure the rate and rooms; however, I have received no responses, even after following up numerous times. Although frustrated, I felt some hope when I received a note from a Product Manager, only to receive zero acknowledgment after stating my issues. Then, once again, I felt some sense of hope when a Contracting Agent reached out. Again, zero acknowledgment. They act like they care, but they don't. Don't waste your energy or time with this website.

I made a reservation on Aug 16, cancelled on Aug 17th but HotelPlanner still billed me $183.98 on Aug 18th. I emailed them on the 17th to ask about my cancellation and I was still wanting one of the nights once the cancellation was credited. Anyway, they emailed me back and said they had the cancellation but nothing about reserving one of those nights. Anyway, I never did get a credit back. I'm out $183.98. I even called the Americinn by Wyndham Appleton West to see if I had a reservation and they said no reservation was ever made. This is absolutely the worse experience I've ever had and getting ripped off to boot.

Best Western Plus Lake Jackson TX - The hotel was great. Wished I could take home the coffee machine in the lobby. As far as the booking experience, the gentleman who booked my room did not tell me that there would be a $47.72 service charge. That was an unhappy surprise. My experience with the young woman who responded to my request for a receipt (which I had not received) was great. She responded immediately and was very courteous.

I am very pleased with the ease in which I was able to book my hotel. When an emergency arose, I was able to speak with staff who were courteous and prompt in responding to my requests for a refund due to not being able to stay an additional day as planned.

HotelPlanner.com was the most stressful, difficult, frustrating, and awful part of planning my wedding, bar absolutely none. Our baker went out of business, and finding a new bakery one week before the wedding was easier than dealing with HotelPlanner.com. At first, we went through the normal process of finding a block of rooms to book. We searched nearby hotels, and found one that worked perfectly for us. As per the HotelPlanner.com instructions, we routed all of our communications through the HotelPlanner.com interface. So we sent in a request, and we waited. And Waited. And waited. Followup emails with HotelPlanner went unanswered. Voicemails went unreturned.

I would like to commend Reginette for her quick and professional response to my e-mail. I had requested a cancellation to a prior reservation at a motel I had made and wanted an email confirming it. The no. of The itinerary is **. Thanks for your quick service.

I booked this room several months ago and was unsure what type of room I booked. This representative answered my question in a timely manner. She was very pleasant in our e-mail conversation. I will do business with this business in the future. Thank you very much!

I booked the hotel with a good price in the website. The customer service is excellent. The lady is pretty nice and work efficiently. She replied me within a day, and help me resolve my issues! I will definitely recommend the website to my friends.

I had added additional funds to my free hotel voucher, but ended up booking a hotel for much less than the amount I had. I thought I would end up losing $62, and wrote in a customer complaint. April ** promptly replied and assisted me with the issue. She initiated a refund to my debit card (which is still pending). But the service was quick and easy, and she was friendly. Thanks.

I booked 2 nights at the Holiday Inn North Padre Island and on my confirmation it gave the hotel name and address that matched the hotel I was booking. (Confirmation # **). When I arrived the hotel was boarded up from a hurricane a year ago. I went across the street to a Holiday Inn Express and they had my reservation at that hotel. I paid over $800 for 2 nights in a small suite in a box motel instead of the beachfront hotel still advertised on your site as being open. Between HotelPlanner and Holiday Inn (North Padre Island) I got screwed with the old "Bait and Switch." Now I find that a lot of people have been ripped off the same way. The hotel was not on the beach, did not have a restaurant, pool bar, etc. as promised. Anybody going through this site should be wary of how HotelPlanner and Holiday Inn operates and call any hotel they book to verify what hotel you will actually end up with. RIPOFF.

Hi. I made a reservation and quickly changes my mind but couldn't figure out how to cancel it and also get a credit back. Reginette ** was right there every step of the way with me and helped me cancel and get a full refund. She kept me appraised in every step. For this reason I will use this website in the future. Great employee and kind and courteous.

When I asked for a receipt for my stay the desk clerk said she could not give me one because it was billed through a third party. Now that I looked at the credit card statement it looks like it will be the most expensive stay of my trip! And I feel certain it's because I was baited into a deal through HotelPlanner.com. I will avoid HotelPlanner.com in the future. So how do I get a receipt?

I was connected with Reginette to assist with an issue related to a reservation booked for incorrect dates via a non-refundable agreement. Though I understood that these terms were quite strict, she was able to refund almost all of my costs, save for a minor fee associated with the nature of the reservation’s non-refundable status. Given that some companies are extremely strict about such policies, the waiver HotelPlanner.com was able to provide me under such circumstances was very generous and I appreciated their prompt attention to my issue.

Booked a hotel using this website because it said that the rate was including resort fee but when we arrived at the resort, we were told that we were being charged a resort fee because third party sites don't collect the resort fee. The Daytona Beach Resort we stayed at was disgusting and the "ocean view" that we paid for was a partial view and a full view of the condominiums next door; the sheets had stains and seemed to not have been washed/replaced since the previous customers were in there; the tile had mold in the grout, the carpet had vomit/bloodstains; the refrigerator would rattle in the middle of the night and I had to get up multiple times to stop the loud vibration and the room was musty and the A/C never cooled down the room. I tried contacting HotelPlanner.com and spoke with an Adriana and she just forwarded me to a voicemail of Regina who has not reached out to me for a week.

The website said no refunds, but I made a mistake when booking and they were still able to help me and fix it. Thanks so much! They were quick and responsive to my email and phone call. Very much appreciated!

Don't ever use this company. I booked a room at the Hampton Inn through Hotels4Teams, which uses HotelPlanner.com for the bookings. The room was booked, I received confirmation, and the charge showed up on my bank account immediately for $279.17. When I called the hotel directly to confirm my booking, they stated that they were full and there's no way I could have booked a room with them. They said our name was not in their system, and neither was our confirmation number. When I called Hotel Planner (the number given to me on their own website), she told me that she could not locate my confirmation number and that I called the wrong number. She then proceeded to give me the "correct" number to call, which was the exact same number I had dialed. She then told me that she couldn't do anything and to call the hotel for the refund.

I recently made reservations through reservations@hotelplanner.com for an upcoming wedding. First of all the site stated that there would only be a hold placed on my credit card and that the Hotel would bill me at the time of check-in. Second, the second person occupant in the room was not recorded. Third, my credit card was debited for the entire amount of the stay. Fourth, when I tried to speak with someone regarding my existing reservation the system told me to contact the hotel that I'd chosen and hung up. Fifth, I had to speak with customer service like it was a brand new reservation to be helped.

On June 27, 2018, I was on this company’s website searching for a hotel. During my search, I had to key in my credit card number before I could see the final cost. Unfortunately, the power went out at my work for a few minutes. When I was able to log back in, I saw that my credit card was charged. I immediately called them and explained that I did not authorize this transaction. They said no problem and allowed me to cancel the reservation. I got a cancellation number and email to confirm this.

Booking reservation online was very easy. A change in plans resulted in our canceling the reservation but the cancellation was just as easy and handled very quickly and with absolute courtesy. Given the opportunity I’m sure we will stay here in the future.

I was issued a hotel voucher for 250.00 because I have used hotels.com for many reservations for student travel. I made a reservation last weekend for a hotel in NJ, however my mom took sick in AZ and I had to cancel the reservation. The problem was that I had to add $124.00 of my own money to the voucher amt. to be able to make the reservation. When I cancelled the reservation I asked the man who helped me if they could put the 124. back on my card and he told me that it would go to a card number (he gave me the last 4 numbers) of a card that I don't have. I became concerned that the money wouldn't go back to me.

I booked a room at the Omni Shoreham, DC through HotelPlanner for a work conference as I was told that the block of reserved rooms for the event were filled. Hotel Planner actually gave me a better price on a great room. The hotel said they could not give me a receipt at check out because I had not booked through them. I sent an email asking for help and was pleased to get an immediate response from Reginette ** with the receipt I needed to submit for reimbursement. Thank you for your incredible service and staff!

I made a reservation knowing I might have to cancel it. I was told at the end of the conversation, after I asked, That yes, I can cancel it, however there is a fee (taxes plus either $30 or $50, I don’t remember the amount) to what I agree. It turned out, I did have to cancel the reservation, and after many phone calls, waiting on line, calls being dropped or just hang up on me, I've been informed because of “very strict cancellation policy” I cannot cancel and cannot get a refund. This is so disrespectful, dishonest and misleading. I was just told I have to wait up to 10 days for a review to see “if” they decide to give me the refund I was told I could have after I requested to review my initial call in which I made the reservation, and where I was lied and misled.

I noticed my itinerary did not include +1 child as I had requested so I emailed to make sure she was included and it would not change the reservation. The request was answered quickly and efficiently. I was notified when it would be resolved and I received an email as soon as that happened.

Made an error and they were able to help me get a full refund. Very thankful! I was fully satisfied with Reginette’s help. I was very worried that I wouldn’t get my money back and she was able to get it back.

Do NOT use this company to make reservations. I made a reservation and upon arrival at 8:30 pm, the hotel overbooked and we didn’t have a room. Hotel Planner said all hotels do this. They have no control. We secured the room with a credit card. Can’t trust you will have a room when you get to your destination. After driving for 13 hours we were tired and just want a good night's sleep since we were driving 10 hours the next day.

HotelPlanner Customer Services Rep: Reginette ** was wonderful when I had questions about my reservation at the time I placed my order and received my confirmation. Then life took an unexpected change and I had to call upon her to assist and consider my needs for cancellation. She was understanding, efficient and appropriate with her time & response to my circumstance. I will look to Hotel Planner again & again for future needs. I appreciate the service and will definitely recommend Hotel Planner to everyone. Thank you again for making this difficult time a little 'easier'.

Reginette was with very helpful in locating and ensuring my reservation for stay in India. She took my request seriously and did whatever she could to help me and ensure my reservation is secured. Thank you again for your help.

Reginette ** was extremely helpful with my cancellation of a hotel. She helped me immediately and got a much better than expected result. She was able to negotiate a great deal with the hotel which I likely would not have been able to do.

I was very pleased with customer service recently when I requested a modification for a reservation due to an unavoidable schedule change. The customer service representative on both the phone and via email was extremely helpful and very professional. I would definitely recommend hotelplanner.com to others.

I tried booking a room 6 days before my targeted reservation for ONE night to attend my cousin's wedding using the pre-discounted deals that were booked through Hotelplanner.com, but when I finished my transaction the total had changed and had booked the room for TWO nights instead of the originally specified single night. I quickly (less than a minute) cancelled the reservation and booked a room for the same hotel at a lower nightly fee for ONE night through the actual hotel's website, with NO issues or false charges. I was charged the full amount for TWO nights and they are stating that there is no way to refund for the cancelled reservation. This is a complete ripoff and I am now disputing the charge with my credit card company and HotelPlanner.com because of their system error.

There is no excuse to deal with people on any level the way that this company does. I am a former hotel owner who had nothing but trouble with this company. We had guests call us and tell us they tried to book a room for a wedding with Hotel Planner and were told we were sold out. We tried to work them to resolve the issues but they were 100% impossible and dishonest 100% of the time. I would never deal with this company again and I would suggest all steer clear of such an awful company. Note: We recorded several dishonest conversation where we had people call Hotel Planner and ask about booking a room with our property and they lied to the guest and told them we were sold out. We considered filing a lawsuit against them but in the end as a small company we would have had to hire a corporate attorney to fight that battle and frankly Hotel Planner has far bigger resources than us. It was a lose/lose situation.

I used HotelPlanner.com to make a reservation for 8 days at an Extended Stay America in Beaverton Oregon. I got a confirmation email from Hotelplanner.com. A week or so later, I called the hotel to ask a question to be sure that the room reserved was handicapped accessible. They had a reservation for someone else under the confirmation number I had been given. They had no reservation under my name for the specified dates. I tried to contact HotelPlanner by phone using the number given in the confirmation email. I was not able to reach a live person by choosing the option for an existing reservation.

Reginette helped me to cancel my reservation! I received quick replies and she did it quite easy for me! I had no problems doing that. I hope I get back my money quick as well. :D Overall I was so satisfied with her assistance.

Dear HotelPlanner,

I contacted the hotel directly to cancel my reservation more than 48 hours before the arrival date. Hotel Planner had already charged my credit card. The hotel couldn’t refund me because Hotel Planner got the money. Hotel Planner will not respond to my inquiries about refunding my money. Very frustrated and disappointed in their customer service. Will never use them again and will tell others not to use them.

After combing the Internet for a rather urgent hotel reservation for my husband's medical procedure in Vancouver, B.C., I called what I thought was a direct reservation number (which I've used before). I was offered a 15% discount for a middle-of-the-road hotel in a noisy area of Vancouver, but it was close to the hospital and acceptable under the circumstances. I was never told a.) There was a "reservation charge" of over $200 (US) and b.) All charges were in US dollars and c.) I had to go online, through a "procedure" to find my official receipt because the hotel was not able to provide one directly. Our necessary medical trip has now cost hundreds of extra dollars. Never again. (We live in B.C. Canada.)

My elderly mother tried to book a hotel room at the Quality Inn in Petaluma for this weekend. On the HotelPlanner site she found a very affordable senior discount rate. She double-checked the price for all three nights of her stay, clicked "book," and great! Except... not. She was later emailed a price quote that listed two of the nights as significantly more expensive than the third night. Luckily we took screenshots of the original deal, emailed their customer service, and were given a phone number. Tried the phone number, it was an automated message that hung up on me - twice. Tried the customer service representative - Ynasthia - and she said, "the rates change automatically and we have no control over it." Went back and forth and finally... mom was offered a $100 discount coupon. Great, problem solved. Except... not. Again. We were then told she couldn't use this coupon for her stay but had to use it later!

Had to cancel a hotel. I had the opportunity to work with Reginette on my issue. Extremely quick and helpful. My problem was solved within a day! With a full refund and zero a headache, I would recommend this platform to any of my friends. Thanks. :)

I had a great customer service experience with Reginette. She was extremely helpful and was able to resolve my issue in a timely and in a satisfactory manner. It was a great experience working with her. I would recommend HotelPlanner as it was easy to use and the customer service was great.

I got a good customer experience with Ynasthia **. I always get a quick response for email regarding my cancellation. It was long to solve but I never felt abandoned. I'm happy with the full refund. Good communication, quick reply.

I had made a reservation for a motel room to go to a wedding and was then invited to stay with the family of the groom. When I called back to cancel, the first person to whom I spoke said they could not cancel it, but would connect me with their manager. It took two tries at this process to get the job done, but it was taken care of and everyone I spoke with was pleasant and responsive.

We had a horrible experience with Hotel Planner. I booked a room at the Holiday Inn Express I 95 North in Port Wentworth, GA. After checking in, we received a call from the front desk saying that the payment for our room had not been made, even though I had a confirmation email and proof that the money had been deducted from my checking account. The hotel was going to make us leave, saying that the hotel had not received payment from Hotel Planner for our room. We were tired from 9 hours of driving and had our twin daughters crying because they thought we were going to have to leave. This continued for over two hours. Finally, we got IHG customer service involved and they told the front desk person to go ahead and let us stay. After two hours, Hotel Planner still had not sent our payment to the hotel. We had a terrible experience and I would not recommend Hotel Planner to anyone!!

I had mistakenly booked an extra night for the Leaders conference in Chicago. I wanted to take off one night on the hotel reservation. Reginette ** from your help desk helped me to correct my mistake. :) All is set now for my stay in the Palmer hotel in Chicago.

I booked three days stay (check in May 16, 2018, check out May 19, 2018) in Edward Hotel Chicago on May 1st, 2018 (Itinerary # **). On May 15th, my guest arrived one day early, and would stay in Chicago from May 15th to 17th. I called 800 number and talked to one of your associate to ask sifting the date in same hotel. She instructed me to book one night stay for May 15th. She then changed original booking to two days stay (check in on May 16th, check out on 18th). During my hotel booking process, changing the dates after booking, and the refund back, Reginette helped me step by step. All procedure went through smoothly. Thank you, Reginette!!

I had a question about my hotel reservation type and details. I didn't find the room and meal information in my reservation confirmation. The person who helped me was very professional and his answer was satisfactory. His response was fast too.

My name is Andrew **. I was attempting to make a reservation for a hotel in Lafayette, Indiana but made the reservation fro Lafayette, La. Needless to say when I realize the mistake I was very concerned because I'm on a fixed income. My situation was referred to Ms. Reginette ** and she did a fantastic job of explaining your policy and taking care of my problem. I will use your services in the future because of how she handle my situation.

I booked a room for one night at the St.Louis Renaissance Airport Hotel in April 2018. The room was less than desirable. The comforter had several holes, the phone did not work, the tub was dirty, and the carpet was stained. I took pictures and made the front desk aware. I could not get refunded from the hotel since the hotel was booked and paid through HotelPlanner.com. After leaving the hotel, I contacted HotelPlanner.com and the runaround began. I am still waiting to find out why I was told that there was no approval to refund my money when I paid HotelPlanner.com directly. Who is not approving my refund?

Rennette was very professional and helpful when I called to book a room in Chicago, Illinois. She was very thorough in finding me a room 6 miles away from my conference area. She searched for the best price to fit my budget, she researched public transportation for me from airport to hotel and getting around in Chicago. She did it with such ease and being pleasant and had a lot of patience. Please help me in thanking Rennette.

Reginette - Very pleased with the way she catered to our needs as we had unexpected changes to our travel plans! Will use these services again and refer to family and friends. Thank you for your help during this time as we travel to our grandfather's funeral!

I had cancel my nonrefundable reservation due to the weather. I was very pleased and grateful when I was emailed that my account would be refunded all but 5%. Great customer service. I will stay there (Ameristay) on my next trip.

I had to cancel our hotel reservation due to an unexpected medical emergency which occurred 1 day before we were scheduled to leave for vacation. Unfortunately, we missed the window to cancel our reservation without penalties. I contacted the escalation department and initiated a conversation with Reginette. I explained our situation and asked if she could consider not penalizing us for the entire amount of the reservation. We knew we missed the cancellation deadline but hoped she would consider the last minute emergency situation. Reginette was very understanding to our situation. She said she would look into whether she could help us out a bit with the penalty. She said she would look into this and get back to us within a day or two and she was true to her word.

I had to modify my reservation. It was difficult during the weekend, and the hotel was unable to do it, which was very frustrating. I emailed you, and Reginette ** replied on Monday. I wrote again on Monday eve and by Tuesday the modification had been made. She was polite and friendly.

I had very bad experience with HotelPlanner.com. Bad customer service with bad supervision. I spoke with more than 10 people to solve the issue. They connect me to each other till they connect me to Expedia who cannot help or do anything. I do not advice anyone to reserve or book through them.

I just wanted to commend my agent (I cannot recall her name), who went out of her way to find a hotel in the area of Austin, TX, I wanted with an affordable handicap-accessible room for my wife. She located one at the Wyndham Garden Hotel Austin. She deserves commendation.

We were experiencing delays with our travel provider that affected our hotel reservations. Thanks to Ms ** at HotelPlanner our issues were quickly addressed and resolved to our great satisfaction. We were impressed how quickly she got back to us when we needed help and how quickly she fixed our problem. Thanks so much for helping us on a very stressful day!

I called the Hampton Inn to make a reservation and was told the hotel was full as we were making the reservation. Reginette helped me a book a two-week stay at the Days Inn at the government rate. My supervisor decided to save the government some money by having us come home instead of staying over the weekend. Trying to change my reservation was a whole bunch of heartache, Days Inn would not cooperate and they did not tell me that THEY canceled the original reservation when I called the day before to change it.

I booked two rooms at the Marriott in Hunt Valley Maryland for a school reunion. My credit card was immediately billed for both rooms and then my friend was charged to her credit card when she arrived for her room. I called HotelPlanner to resolve this and then I was sent on an unnecessary paper chase. I have already spent an hour on this and it is not resolved. If you use HotelPlanner be aware your credit card will be charged immediately and you may be charged again at check in!!!

Give Ynasthia a Raise! She was courteous, prompt, and followed up exactly when she said she would. We needed to cancel a hotel booking that we were told we were able to do - we ended up purchasing another hotel room (we wanted to upgrade) but then the hotel back pedaled and said they wouldn't be able to give us a refund! Ynasthia was great with helping us resolve it. Absolutely amazing customer service. Thank you Ynasthia! You saved us a lot of anxiety while planning our wedding!

While booking a stay for a wedding in Canada, an error caused me to book for an additional unnecessary night. I was very upset, but when I reached out for help, the representative (Reginette) was calm and pleasant and resolved the issue for me. I really appreciated the polite and efficient service. Thank you!

Planning my trip was easy, the rates I received were the most competitive I found, and the service was excellent. I had an issue with my hotel room, which the hotel staff and manager handled professionally. I was offered a partial refund which had to be processed through the third party to credit back to my account, and I honestly didn't think I would ever see that money. Within just a few days of outreaching to HotelPlanner, I received my refund. I will absolutely use the hotel planning services again.

I've used HotelPlanner.com in the past. For my most recent reservation, due to a mix up, an expensive itinerary was reserved for the wrong sets of dates. Reginette was very helpful and helped me find a resolution to the issue within a quick turnaround time. The whole interaction with Customer Care was professional and painless. This definitely helped prevent a damp start to my trip. Would recommend to a friend.

The service from Reginette was one of the most professional experiences I have ever had! Her passion and excitement to deliver the best service to me was exceptional and greatly appreciated! She was great. Can I have her number so I can call her specifically when I need assistance!

If I could give zero stars I would. I booked my hotel with HotelPlanner.com for Holiday Inn and fully charged for the hotel. Upon my arrival to Holiday Inn I was advised that my reservation was cancelled and they gave my room away. After showing the hotel my reservation they were able to quickly clean a room (definitely not up to cleaning standards) and their management was not available. After my stay I contacted Holiday Inn directly and advised of my unsatisfactory experience. They were willing to reimburse me but since I booked through HotelPlanner.com I had to get it from them. My stay with Holiday Inn was on 2/23/18 and I called HotelPlanner.com on 3/1/18 to explain and that Holiday Inn reimbursed HotelPlanner.com the money. When I called the representative had a baby crying in the background, kept putting me on mute and then after I spent 10-15 minutes explaining the situation I had to email her the exact same thing.

There are no real perks or competitive rates when using HotelPlanner.com. Most hotels fail to meet basic requirements so users are forced to sort through listings that don't meet locale or star ratings. Trivago saves you more.

I had not recognized a reservation with HotelPlanner on my account since it had a Florida reference. I reported the charge as fraud disputed the charge. A couple days later I realized the charge was one I had made for a hotel near Friday Harbor, WA. I called my credit card holder and explained the problem and they put the charge back on my account. Reginette contacted me recently regarding the dispute. She handled confirming that I needed the reservation with the hotel. I appreciate her prompt help.

I had cause to cancel/amend my booking. I found your website on booking wasn't clear with fees/options but Reginette ** in customer services was extremely pleasant and helpful with no fuss and very quickly sorted out my query. Can't thank them enough.

On April 3rd, I went on to the Days Inn Buffalo airport site. I put in my dates needed for reservation. The next page came up and told me to choose a room. I chose my room and paid. The next day, I got a receipt stating that my reservation is confirmed for Niagara Falls. I have emailed 3 times to correct the problem. I did get one email stating that Days Inn agreed to cancel my reservation but that I would have to pay for one night. I have called 5 times now and have been given The runaround each time. The person in charge, Regina, would not call me back nor answer her phone. This company is a SCAM. I am so disgusted with people who take advantage of others.

Reginette was helpful in getting my itinerary sorted out with the hotel in making sure that all the guest's names were accurately put in. There was a glitch when I booked and she made sure it was fixed with the right information!

The large hotel groups often push their reservations to different booking websites. I thought I was making a reservation with the corporate office of American Inn which is owned by Wyndham. They assured me I had a 48 hour cancellation policy. Unbeknownst to me I was talking with hotelplanner.com. She assured me I had until Wed at 3 pm to cancel my reservation - so Tuesday when I called they told me I had a nonrefundable reservation and there was nothing I could do. Their agent was incredibly rude. The first woman had completely misled me. I am tired of these large hotel groups pushing their customers to these unreputable websites who will take advantage of people’s goodwill. It also gives Wyndham and American Inn a bad name which they don’t deserve. If a customer is “pushed” away to another booking agent they should have to tell the customer they are not talking to the Home hotel where the client would like to stay.

HotelPlanner.com is the best place to book hotel. I found the cheapest rate online and great customer service. When I accidentally booked a smoking room with a nonrefundable rate I called customer service and the guy was great who I spoke with. He called the hotel and ask them if I could change to a non-smoking room. He kept me on the line until he got ahold of the service desk at the hotel and changed it for me. I would recommend HotelPlanner to anyone.

HotelPlanner made duplicate reservations. Canceled the duplicate. Then canceled the original reservation leaving me on the day before my trip with no reservation. They blamed me for disputing the duplicate. Did not help me get a reservation and left me stranded with no place to stay. The person R. ** who allegedly was taking care of the situation didn't even pick up the phone or return my calls. April the supervisor would not help me with a new reservation, said I had to call the hotel on my own.

Originally I had reached out to Hotelplanner.com about having some changes made to my mother-in-law's reservation. I did not receive a response for some time so I followed up with a note expressing my disappointment in the customer service. Soon after sending that follow up note I heard from one of your customer service representatives. Once I heard from the Reginette (the customer service rep) my experience was nothing but positive. Reginette helped me do exactly what I needed to do and was timely and polite. I am very satisfied with the level of help that I received.

They have refunded my money & I couldn't be more thankful! I'm happy to give them a 5 star rating for promptly resolving this issue. In all honesty the issue was due to a mistake I made and they were under no obligation to issue a refund. They truly went over & above to help me. It's good to know there's still people willing to help others in time of need regardless of the circumstances. We all need a little help sometimes. I will remember this good deed and do something to help someone else as an expression of my gratitude. Thanks for checking on me. I appreciate all everyone has done to help me!

We made reservations on 3/16/18 for a hotel near the Atlanta airport. The hotel was not what we were told - it was terrible. I received a follow up email from Reginette ** and told her about our experience. She followed up on my complaints and was able to refund my money. I really appreciate the follow up service. Thanks.

I made reservations through this company, they advertise as good prices, they say we can cancel our reservations any time. Once you pay for a price previously quoted they add over 35.00 above the room price plus their taxes... and on their new confirmation letter they state you cannot cancel or your money will not get refunded. The room at the hotel was 110.00 with all its taxes, these company charged me 130.00. If these warning can help you I suggest you book directly or with someone else.

I tried for weeks to create hotel blocks for my destination wedding through Hotel Planner. I made inquiry after inquiry through their site never receiving a single response from any of the hotels that had supposedly was offering a block for my wedding. It was only after I contacted each hotel individually on my own outside of Hotel Planner that I realized that not a single one had offered a block through Hotel Planner or were even aware that I had tried to reach them through Hotel Planner to create a block.

Booked a room through HotelPlanner.com for 29 nights in California. They charged my credit card for the 29 nights. After 3 nights had to go a different location that required checking out of the hotel which happened on 18 Feb. Called Hotelplanners.com customer service on that day to have the remaining balance returned to my credit card which happened after 2 phone calls. The money was credited on 1 March. At that time also informed them that I needed a detailed receipt for my voucher which they said would be e-mailed to me. Have now been in contact with 3 different customer service representative all stating that an e-mail would be sent with a detailed receipt. That has never happened. Just called and talked to a customer service supervisor who informed me that this detailed receipt now requires special request before it can happen. This is the first and last time I will ever use a third party to book a hotel.

Our hotel reservation was cancelled but hotel charged our card anyway. If we didn't check our statement, it would have been our loss. It took a long time, (2months) many wasted hours, to correct this error and to give us a refund. Reginette ** assistance was commendable.

I just want to say that I got excellent service today when I had to cancel one of my reservations that I have made with your company. Reginette and another young lady who I spoke to about my cancellation were polite, professional and willing to do what it took to help me out. I have used your website in the past and will continue to do so in the future. I will also recommend your website to my friends. I believe you run a great company with excellent staff. Thank you!

I would strongly recommend HotelPlanner for planning a business trip or vacation. My wife made a reservation for wedding we were planning to attend but later found out we were unable to attend the wedding. Despite their non-cancellation policy on reservations they were understanding and made a full refund of the hotel cost.

My husband and I booked a room with the Hampton Inn in Ft. Oglethorpe/Ringgold, Georgia. We have grandchildren in the area and stay there a couple of times a year. We were traveling through on January 12 of this year and booked through HotelPlanner. A couple of weeks later when I checked my credit card statement, I noticed I had been charged by Priceline and also the hotel which I thought was an error on the hotel's part. I called the hotel and spoke with a gentleman who was quite rude and said they did not do business with Priceline and it was basically my problem because Priceline had not paid the hotel. I did not know what to do and after some thought found my original reservation through HotelPlanner and emailed and explained the situation.

My wife and I were driving from the Monterey Peninsula to our home in southern Oregon and needed a place to stay. She went online and through HotelPlanner.com started to book an America's Best Value Inn in Vacaville, CA. She worked through the process and provided information including her credit card information. But when asked to confirm, she declined because we decided to look around. We ultimately decided to check in to the same motel (America's Best Value Inn) in Vacaville. When we checked in we were charged $56.95 for the room.

I was extremely dissatisfied with the individual I worked with when questioning my credit card bill. He was unempathetic and uncaring. It was brought to my attention that CCI (the company used to bill) charged $40 over the actual price the hotel. When I called to ask about it he couldn’t explain what happened and tried to tell me it was because I got “free” breakfast with the room. If I am being charged $40 then it’s not “free”. He basically told me I had no recourse. I thought the purpose of this site was to obtain the best price possible. Being charged $40 over what the regular room rate is was not something I expected. I will be sure to share this experience with family and friends to ensure they do not use this shady, unethical site.

I really appreciate the kind assistance provided by Regina Exume on behalf of HotelPlanner. She contacted me to confirm and understand what I needed, and followed through keeping me informed of her progress. Great job! I'll use this service again.

Ms. ** was extremely kind and thorough in assisting me with a reservation cancellation I had to make due to a family death. She went above and beyond to send emails, keep me appraised of the progress and generally express concern about my situation. The resolution was quick and she efficiently handled every detail. I commend her for her excellent customer service and professionalism.

My team was signing up for a Stay and Play tournament, and I accidentally booked too many rooms. It was our first time doing something like this, and my service representative was very helpful. She was able to make a one time exception for me and cancel the booked room.

Thank you Mr. Reginette ** for providing me an excellent service in assisting me for my booking problem. I really appreciated your kind support to make my booking run smoothly. Keep up your good work! I hope you have a happy day. Have a good day.

I called Hotel Planner and spoke with a person who said his name was "Sammy". I informed him that I wanted to reserve a "suite" in the Chicago area. He described a place in Tinley Park, i.e. "Sleep Inn", as having "3" rooms, a living room, a full kitchen and a bedroom with a king sized bed. I accepted his description of this place as being real and true and reserved what I thought was a suite. When I arrived at this facility, I was immediately surprised to find that this place did not have suites, only single rooms. The hotel nice and clean, but no "suites". The payment for this reservation was processed through "cci*hotel@getaroom". I called this place back and ask if I could cancel this reservation. They told me no, but they would give me a 10% discount for the inconvenience they had caused me. That is why I am very dissatisfied.

The customer service with this site is atrocious. Their site is misleading and did not have all of the fees the resort had. Nowhere on the site during booking did it list the extra fees until AFTER it was already booked. I immediately called to talk to someone about them and cancel. I was given the runaround FOR DAYS! We talked to the “manager” the highest at HotelPlanner.com and she could not give us information about where these fees were listed but insisted they were. She also stated that she could not cancel even though they were mistake because they would still get charged by the hotel. After being on the phone with her for 40 minutes she hung up on me with no resolution. We are now talking with our bank to take further action. DO NOT DO BUSINESS WITH THIS WEBSITE!

I had a lot of questions, was traveling to an event and budget constraints! Richard was patient, I had a specific hotel that I requested - using his customer service skills and active listening, he discovered a better deal at another location - yet, my mobility challenges required closer proximity than the newly discovered deal. He answered additional questions and pointed out nearby venues of interest! Great customer service technique! Thank you for hiring Richard, he was a great help to me!

What started out as a huge chaotic mix-up for our family trip ended up being not only resolved but an additional helpful offer thrown in for our family. The person who helped out was Reginette **. She & I emailed many, many times. I know she felt my frustration in my messages but she remained ever so helpful & attentive. Throughout our exchanges things at first seemed to get even more mixed up. I admit I was concerned that HotelPlanner would fail to uphold their agreement & I would be left an unhappy customer. All the praise goes to Reginette. She worked diligently on my case to make certain things worked out for my trip & my family. I'm sure she has many cases to handle as customer service for such a large company but she never let my issue slide or be unattended. She is a true asset to HotelPlanner. I am looking forward to my trip this weekend. Thanks for all your help Reginette !!!

I used this site for one of the better prices on a hotel. 1/20/18 I was charged for the room. When I went to check in the hotel had said they did not receive payment even though I had my receipt and confirmation available. I was hung up on by a representative from the site saying I was yelling but 2 seconds before said he couldn't hear me. Spoke with another representative that told me they do not process payments through the site even though my bank statement said otherwise. Finally got a manager willing to get involved and after 2 trips to the hotel and about 35 phone calls and 3 hours of frustration we finally were checked in. I will not be using this site again as I shouldn't have to go through all that with 2 kids by my side stuck out for 3 hrs.

I booked a room in January thru 3rd party booking. I was quoted a low rate and then told there were no more rooms at that rate... I continued with transaction because I had plans and needed the room. After transaction was completed I hung up and called the hotel directly. They had rooms at the lower rate and was told to call and let (3rd party billing line) that rooms were available. I was getting a better deal with the hotel (directly) than I had gotten thru 3rd party booking, but unfortunately for me... I could not cancel because it was nonrefundable. With that being said I was NOT very happy and extremely upset. So I decided to escalate and happy that I did. With the help of "Riginette **" all was cancelled and money returned to my credit card.

Reginette ** was extremely helpful in getting my refund and canceling my room. I accidentally made reservation at the Alfond Inn in Winter Park Fl., for 1 person for 2 nights instead of 2 people for one night. Without her it would not have been possible. I will use Hotel Planner again.

At first, we were a little unsure of staying in a Bed and Breakfast. It was our first time. It was an older neighborhood and we were not sure how this would work out. It was great! No problems with the area or the B&B. We drove up from Texas for a wedding and wanted something that was close to our venue as well as a treat for 'the father of the Bride'. This Bed and Breakfast is so close to the great history making sites and blues/jazz clubs... the list goes on and on! Luke, the manager, is so gracious and knows so much about the history and the sites in Kansas City! It has made us want to come back for another stay when we aren't 'so busy'.

The service I received regarding my query regarding the number of adults books in each room was very quick and to my satisfaction. The excellent customer service and emails with updated information is great.

We used your service to book three hotel rooms at Best Western Plus in Piedmont, SC during Christmas. When I made the reservations online, my credit card was charged the same amount for each room. When I checked out of the hotel on 12/26/17, the receipt indicated per room charges that were $45.08 less than the charges made when the rooms were booked online. I emailed my concern to customer service and Reginette ** responded immediately. She stayed in contact with me while the discrepancy in charges was being researched.

Went on the wedding website for my son's upcoming wedding. First shown was the direct link. Following that was a description of the hotel. At the end, it said view website. Presuming that this site represents Sheraton, I made a reservation, being assured I got the best rate. $193.66 for three seniors. In a couple days I checked with Sheraton direct. Their rate was $122.63. Called Hotel Planner to complain. Basically said they could only give me 10% off and got a lecture on being careful of what I clicked on! Next morning I called another number. Explained the issue. They said they gave me the best available rate and will credit me for the 10% after our stay. And when pressed left me no choice. They hit my account the day I booked so I have no recourse but to keep it. To me this is theft.

HotelPlanner.com was linked through the Knot for my daughter's upcoming wedding for an inexpensive block of rooms. My other daughter attending used the link and was charged about $40 extra per night before the link was fixed. HotelPlanner.com says it is non-refundable because she agreed to the price and won't even allow a supervisor to be contacted. The guaranteed low price is not a low price and not guaranteed. My brother in law booked a room over the phone with the hotel and got it for the lower rate, no problem. Wish we never heard of HotelPlanner.com.

My sister blocked out hotel rooms for her wedding guests and said they would be discounted. My husband and I followed the link from her wedding website to hotelplanner.com and booked rooms. Afterwards we discovered the link had been bad and we had been charged too much. The hotel told me to call HotelPlanner. I spoke with Armando and was told the rooms were non-refundable even after I explained the mistake. I also asked for a refund of the difference between what we were charged and what we were supposed to be charged with the discount and was told that could not be done either. I asked to speak to a supervisor and was not transferred. Armando just kept telling me my only options were to cancel the rooms then request a waiver of the non-refundable policy (which he said was very unlikely to happen) or a ten percent discount.

This past week I accidentally booked the wrong hotel for a friends wedding. Fortunately, for myself, I was contacted by Reginette ** after attempting to cancel the reservation moments later. I explained to Reginette the unfortunate situation and she completely understood and took it upon herself to go above and beyond to get this unfortunate situation. Reginette was quick and responsive through the entire process and could not have asked for better communication. Reginette is an example of what it means to be an excellent customer service representative.

Immediately after I made the reservation through Hotel Planner my credit card was charged $345.60. When we checked into the hotel they had the reservation for us but asked for a credit card number for any incidental charges we might have during our stay. When we checked out I was given a receipt for $293.76. When we got home and checked our credit card account online both charges were on our statement. I called the hotel and they said they had no record of a payment from Hotel Planner, So I called Hotel Planner and they contacted the hotel and was told the same thing. They told the hotel to refund our money.

Stuck in freezing rain, road closures and accidents all around, we needed a hotel room as we couldn’t make it home. Each hotel I called was fully booked as it was New Year's Eve as well as a really bad storm. I was getting nowhere and feared we’d end up sleeping in our car. HotelPlanner came to the rescue and found us a place to stay. We’re very grateful.

Very disappointed in the unwillingness and unknowledgeable customer service representatives I worked with. The hotels they sent me were booked and not even able to accommodate my request. I spent over 5 weeks going back and forth and even signed a contract and now they are saying they will not guarantee the rate we agreed upon. I am even farther away from having hotels for my wedding than when I started working with this site.

Reginette assisted me in a money refund, due to some confusion from the hotel where I had to purchase 2 rooms. With it being around the holiday I was very pleased with the speed. She was also very kind and professional in all emails that I had received.

I needed to stay in Columbia for one night due to my boyfriend having a family emergency. The room at Extended Stay was exactly as described and for the very low price, it exceeded our expectations. Clean, convenient, spacious, pretty quiet.

The online booking was OK though the website was a little confusing and process wasn't very illustrative. It was frustrating to get support on the reservations after booking. Confirmation number indicated by the system that hotel would know wasn’t recognized by the hotel. Phone numbers listed on the reservation didn't really help. I couldn't get support through many phone calls. Especially for the reservation numbers starting with “R”, I was detoured so many times to get to the phone number who has the knowledge of this type of reservations. However, they still couldn’t help as they do not have the privilege to update the records (i.e., guest name).

Courteous service. Called to reduce one day. Told I've to cancel and rebook. Cancelled the next morning, and rebooked later. Watch out for cancellation deadline. The explanation was explained to me 3 times when I asked why I can't just reduce 1 day. I can see it's easier to manage. I still get the same rates. Got confirmation message that the initial payment is back to my credit card account. Too restrictive and time consuming just to do this. Could have booked another room with this length of time.

Reginette ** was very helpful when I had an unusual need. She was detailed and precise with her responses, and she quickly resolved my unique issue. It was also great to be able to resolve everything by email so I did not have to sit on hold for many minutes or play phone tag with someone.

I booked a hotel room through a link for my son's wedding through this site, but as my son is getting married there, a special rate was given and the link was incorrect. I called within 24 hrs to cancel, even though when I booked it it said non-refundable, I received an email back on Monday as promised and was able to cancel with a full refund. I was extremely happy with the excellent customer service provided and will more than likely use this site for future hotel bookings.

I admit I was helped early on and was happy with the service when I needed to change the length of stay for my hotel reservation and received a refund for the one-night I took off from my reservation. But then I saw that I was charged twice at the original reservation amount. I then was told there was a duplicate reservation, so one was cancelled and was refunded one of the original charges. Then came the day of my reservation, and NO ACTIVE RESERVATION could be found. I was told that their records showed my reservation was CANCELLED. I was left hunting for a vacant hotel room at 11 pm.

I sent email to cancel my reservation, I received an email back in 7 days. The refund in my credit card, it was not done, terrible service. Told to me call to Marriott. I called 6 times. The hotel doesn't found my reservation. I want my money back. Hotel Planner never more. Want the refund in my credit card.

I have already recommended this service to a friend. I made initial reservation for 2 nights; however, the wrestling team is returning to the school after the competition ends. Therefore, we only needed one night instead of two. Reginette was very helpful in changing my reservation to one night and promptly sending an updated email confirmation. Thank you.

Hotel Planner - were very helpful finding me a low cost room near my requirements. I needed to make an update and they were very accommodating. Would recommend to all the courteous and helpful staff. It's nice to experience this type of service. Thanks for making my experience enjoyable.

Hampton Inn Stay in Philadelphia - My daughter and I had a fantastic stay at the Hampton Inn. We were treated very well. The staff was very helpful and accommodating. We did have a small issue with our room but were quickly moved to another room. I was told that my money would be refunded to me. I contacted HotelPlanner and after giving my information and details, we were indeed told that my money would be refunded. Reginette was very nice to work with. She was very polite and professional. Overall, it has been a great experience.

We were booked for a Thanksgiving getaway and ended having to cancel our plans due to a death in the family. When I made the request for assistance initially, I did not get a response; ended up having to call the hotel directly to have them cancel the reservation. The hotel ensured that they'd return the money to HotelPlanner as long as they called. Because I wasn't able to get in touch with the appropriate contact at HotelPlanner until after the holiday, I was concerned that I'd lose my money, but service was prompt once the holiday passed and they (Reginette specifically) were able to accommodate. I am pleased and grateful.

I had very nice experience with the customer service. Reginette was extremely quick and helpful with my scheduling issue. My only complaint would be that I could not reach someone the night before via phone. But email worked just as well.

Reginette responded quickly to my email and helped me secure the refund I needed. I had planned to go to MaGfest for the extended weekend, but will be unable to attend due to a scheduling conflict. Reginette was very professional and polite, and helped me make the best of the situation. Could not ask for better service.

I made a mistake on an order I placed with HotelPlanner.com. After talking to two very polite representatives, I realized my mistake could not be fixed. I was very unhappy and when their customer care representative, Reginette **, asked me to comment on my experience, I told her so. I anticipated an apologetic confirmation that my mistake could not be rectified. Instead, Ms. ** quickly went to work and in one day figured out a way to solve my problem. I certainly wasn't expecting that level of response!

Reginette was very helpful in marking my reservation for a refund. We found out that the facility will not be ready in time for our reservation, and she quickly canceled it so that we can make other plans. Thank you!

November 14, 2017, I booked a hotel reservation through HotelPlanner with Hyatt Regency, Atlanta Northwest. On the said date, I booked a second reservation at a different hotel closer to my son's home address in Marietta, Georgia. Therefore, I needed to cancel the first reservation with the Hyatt. I encountered a minor problem with cancellation of reservation because a clause in the contract. On November 17, 2017, I spoke with Ms. Reginette ** in Customer service. She told me she was happy to assist me with the cancellation. Within five minutes, Ms ** telephone me back and said the reservation had been cancelled and I would be reimbursed. She was professional and customer's oriented. Thanks Ms. **! I am very pleased.

I needed help canceling a non-refundable reservation due to unforeseen and uncontrollable circumstance. I was referred to a reservation specialist who contacted me quickly and asked for further details on my situation. After explaining and upon their review, I was able to cancel and received a full refund. This was a situation of concern for my family and the quick response from the specialist was great and very much appreciated.

Reginette not only cancelled my ENTIRE reservation but never bothered to assist me nor inform me on WHY this happened! I NEVER GAVE HER CONSENT TO CANCEL MY ENTIRE RESERVATION. She was very unresponsive as my vacation was approaching and I called about four times for only to be told to call my hotel directly instead of Expedia. The hotel was then redirecting me back to Expedia, where I kept getting hung up on. I sent her an email the night of my reservation telling her what was going on and was completely ignored. It is now Tuesday and she still hasn't bothered to respond. I arrived to my destination without ANY rooms available. The worst part was that I was forced to stay elsewhere in the middle of the night because the hotel was overbooked. I am so disappointed. This was booked in February for a wedding! I will never book through an agency again. What a terrible experience!!!

I didn't know when I called to reserve a room for a wedding I didn't know that it would be booking the room and the money comes out of the bank at the time it was book but told afterward that when call to book a room that is what happens. But I just wanted to reserve a room. That is when it was explained to me that the booking line is different from reserving a room. That was the first time anyone had explain that to me and I was grateful. They reversed the charges and it was back in my bank before the day was over. Thanks for the lesson!

I had a great experience with HotelPlanner! I used them to plan my trip to Hawaii and when I needed to change my reservation at the last minute, customer service was extremely helpful with doing so. I keep recommending them to my friends!