HotelPlanner.com Reviews

One of HotelPlanner customer service staff responded to my email for a refund. She stayed in touch with me until my refund was processed. I appreciate this kind of customer relationship and connection very much. Thank you very much.

I needed to make a slight reservation change due to itinerary modifications. Reginette was helpful and responsive. Make the change quickly and followed up immediately. Would recommend to a friend or colleague in the future.

Thank you to April ** who has been extremely helpful in helping me get refunded for booking at the wrong accommodations for a wedding and we are the wedding party. An honest mistake and we appreciate the quick turn around time. Thank you to Bruce ** as well for connecting me to April. Best wishes to you both.

Thank you Regina, for helping my husband and I with our small problem. Regina, you were professional, knowledgeable and easy to work with. I hope HotelPlanner knows how valuable you are to their company. I will be recommending Hotel planner to our groups of friends and using Hotel planner in the future. You are the best. Thank you again, Sincerely, Mary.

I tried calling the hotel and kept getting a voicemail. I then tried the email address (live chat) and was quickly answered by Reginette ** that confirmed my cancellation online was a success. She even followed up with an email confirmation.

I signed up with HotelPlanner to help me coordinate hotel accommodations for an April Cape Canaveral conference for 175 delegates from 23 countries. HotelPlanner had me sign a group rewards program contract to offset costs to my company for planning. Hotelplanner set up the hotel and got their commission based on the hotel use reports that they hounded me for before the conference was even over. However, when it came to honoring their contract with my company, they were nowhere to be found. I called and emailed so much and CANNOT reach ANYONE—including the person who help coordinate and sent me the contract to sign. I was thinking that maybe the company had gone out of business. I am disgusted by HotelPlanner's fraudulent behavior. I want to give them 0 stars because they are FRAUDS.

Reached out to Sarah ** and she worked with me to get a credit when I had made a reservation and needed to cancel. She offered credit on a future stay. I was treated fairly and appreciate that. Sarah went over and above the required. Help.

I had some questions regarding my upcoming visit and Reginette answered them quickly and fully. I was very pleased with our exchange. I have not stayed at this hotel or dealt with brand before, but I would definitely book with them again.

Thank you for the refund from my no refund no cancellation. I accidentally booked a hotel, at first I was having a hard time and once I actually spoke to someone higher up they assisted me very well. Thank you so much!

HotelPlanner finally got back to me after 4 days and multiple emails and calls. They did issue me a refund as a one-time exception. I am appreciative of this and very happy that they honored my request. I can still only give them 3 stars for the lack of response, unreturned voicemails and dead-end numbers listed on their site. It feels like a scam site, even though it is not. Thank you Hotel Planner for refunding my money.

The reservation system booked me for two nights because that was the default for a wedding. Karen ** chatted with me online, told me she would look into it, fixed it, called me to check in during the process, and then also called and emailed me to confirm that everything was taken care of. She was a rock star and I absolutely appreciate her not only dealing with the issue but also taking the time to communicate with me so professionally and consistently. Thank you!!!

It was Sarah Buchanan's desire to always give quality service and she definitely succeeded. She truly delivered excellent customer service. She was very pleasant and understanding and when necessary she called me back promptly. I look forward to have an enjoyable vacation.

I wish it was possible to give 1/2 a star because that is what Hotel Planner deserves for their horrible customer service. I booked 1 king room through Hotel Planner to attend my brother's wedding. The room I booked was to be paid when we arrived at the hotel the day that we checked in. The total for the room was $263.98 and it was charged to my debit card two days before I checked in. I was alerted by the charge because I was charged several overdraft fees by my bank.

Charity was professional, kind and helpful during our conversation. I purchased a nonrefundable hotel room but wanted a refund due to approaching hurricane. She passed my details to someone in a higher position and a refund was granted. Thanks Charity!

I originally booked a reservation at a Fairfield Marriott in Ohio from what I thought was their phone number. It ended up being a 3rd party number unbeknownst to me. Within 10 hours I needed to cancel. After many phone calls and emails Charity ** was able to solve my issue. Thank you.

Thankfully I was able to cancel a reservation that I no longer need it. Thank you for your assistance. We had made a reservation two months ago. But at this point we no longer need that reservation. Since we canceled we will now be able to take advantage of that money that was refunded and also the time that we need for something else.

Greetings from Austria, thank you so much for your help and kindness in cancelling the booking I made for one of our employee!! It was really easy in handling and I am very glad it works without complications!!

I needed to cancel reservations I had made for next year for Bostonian Hotel. Dentry ** was so good helping me put this through. Very courteous and efficient. Dentry got back to me within a few days to confirm I would get my refund back. Appreciate the good customer service.

Charity was able to get my reservation cancelled which I appreciate totally. My husband has been ill for several weeks so it is a relief that I do not have to eat this reservation. The process that I had to go through was quite frustrating. I some how deleted the email with the confirmation and therefore I had to call 4 different numbers before I was able to get to someone that could help me. That is the reason for the 4 instead of 5. Thanks.

I made an Error on my reservation and picked the wrong date. I was able to talk to Karen ** and she was able to correct my error. She was very helpful and very timely in her response. I appreciate her excellent customer service. Wish it was that way everywhere???

Charity ** worked on my problem and was able to resolve it. There was a unplanned change in my reservation and an error on my part that HotelPlanner helped me with. I was very pleased with the resolution offered. Thank you.

I booked a room through HotelPlanner. I was very rushed by the lady to book my room, and I booked it for the wrong weekend. I understand this is my fault, but I was really disappointed that even though I booked the hotel room 4 weeks in advance they could not switch my booking date to the right week or give me any kind of a refund. They don't STRESS that "at all purchases are final" (it is in the Terms and conditions, and to be as honest as I can I believe the lady mentioned something about the policy just before confirming my order, but it was very vague). I don't make a lot of money so that $600 bucks is hard to shovel out for a room I can't use!

I would like to thank Karen ** for going out of her way to accommodate my cancellation due to unexpected change in my work itinerary. Her professional attitude will continue to bring us back as repeat customers. Thanks again for helping us out of a tough situation.

Booked accommodation in Australia for Australian site. Even though I stated AUD I still got charged US. No Australian phone numbers to contact as to why this has happened. Not impressed at losing so much money, when I haven't even left the Country.

We made a reservation that because of an emergency we could not keep. I reached out to the company and was directed to Ursula ** | Reservation Specialist who did a great job helping me with my reservation and making sure I was completely happy. We were satisfied with the experience.

Never use HotelPlanner. They charged me $80 more than if I were to go straight through hotel. I was getting a room for attending a wedding out of town. The couple used the Knot.com. For accommodation the HotelPlanner came up. Reserve a room with us good price reduction 77% cheaper. So I did come to find out they charged me so much more than they should. It’s deceiving and making money off of you. I tried to get it changed. They charged my card right away and said no changes or cancellation refunds. So now I’m stuck with a room that cost me $80 more than everyone else who used the hotel and not HotelPlanner. Customer service was terrible. They said we will get back to you in 2 business days. Never heard from them yet and I called 3 times complaining. Always go through hotel first. Never use 3rd party. HotelPlanner you suck.

Customer service -- Charity. I could NOT have asked for anything more!! Professionalism, politeness, & proficiency at its finest! A person with these qualities is in great demand in the customer service world!!! Being a former customer service manager, you might want to take heed of the previous sentence.

Karen ** assisted me when my flight got cancelled due to weather. The hotel was not being flexible even though the cancellation was out of anyone's control. Karen went above and beyond to take care of the cancellation for me and helped when I had a long list of other companies to reach out in regards to my cancellation. I have been in the hospitality industry for over ten years in lots of roles- GM of a Hotel, Event Director, F&B Supervisor - and she provided exceptional customer service. I truly appreciate it!!

Dealt with Ursula... very efficient. Pleased with the contact she made with the hotel. Hopefully the hotel will be able to accommodate my request. There will be no problem if they do not but as we are going to a special wedding on House Island it would be good to have a water view.

My experience with this agency has met my expectations. Today I requested an email confirmation and receive them immediately from Reginette. My bookings thus far has been satisfactory. I will highly recommend other family members and friends to use this site.

I signed up to participate as a hotel to bid for a group sales. In couple of years there was not a single lead that brought me business. I tried to remove my business from the list of booking providers and not bid on any sales leads without any success. My contact is most likely if a computer generate messenger and my emails going to an unattended mailbox. Can someone help me to unlist my property? tks

This was by far The Best room booking experience I have ever received. The price I was given was absolutely to die for. I feel compelled to continue using this site whenever I need to book a room. Thank you so much.

We had a hotel reservation booked for two nights, almost a week prior we requested to cancel one night and receive a refund, keeping one night booked. It took almost one month to get a refund, and though our reservation seemed that we should have been fine cancelling and receiving a credit back on our credit card, after a long wait we only received a voucher back for a future stay through Hotel Planner (not as ideal as a credit through the original purchase method).

Absolutely fantastic service taking the hassle out of group bookings! Not only were the multiple choices offered for my group trip to NY, the site also provided information about events happening at the time our trip was on! This helped with planning and saved us quite a bit of coin in an otherwise expensive city!

Anytime I plan or unexpectedly need to fly out. I always know I can count on HotelPlanner to ensure easy, hassle-free and efficient bookings. Therefore I would recommend this to anyone trying to get their holiday sorted out properly.

Used the site to book trips in Amsterdam and Lisbon at late notice and was pleasantly surprised at the ease of use and reasonable prices at such late notice. I’ve continued using HotelPlanner ever since!

There’s no better group booking solution available on the planet. Helped us secure a room in impossible conditions. Where hotels in Monaco were £3000+ booking experts placed us a 20 minute cab ride away from Monaco in 4 star hotel for £200 per night only two weeks before the Monaco Grand Prix. Absolute no brainer.

HotelPlanner.com, in particular, Reginette **, was instrumental in resolving the double charge incident I experienced at the Chesapeake Beach Resort and Spa. It took a couple tries by Reginette, but she was able to work with the hotel personnel to bring to light their over/double charge, and as a result, I was issued a refund by the resort.

I reached out to one of the online rep person Karen **, she was amazing in helping me out. She asked me to wait and that she will get back to me with an answer, and when she did it was a good news. This rep helped me get my money back. I am really thankful to her. Appreciate all her help to get my money back. Go gal :).

I booked Four Points by Sheraton Toronto, Missisauga with Hotel Planner and I got a very good rate with them and due to a death in the family I had to cancel the room. The customer service representative Charity ** was very understanding and escalated my case and helped me get my refund within 24 hours of providing the necessary documentation. I would recommend anytime to use Hotel Planner.

My service was outstanding. It was easy to book my hotel and then when I had a change of plans, I didn’t have any trouble canceling. I simply emailed and I had a quick response from Reginette. I would definitely use their service again.

Thank you to Sarah ** for assisting in getting my reservation dates corrected for our upcoming trip! Sarah understood the situation and 'just handled it' without all the hassle I had to go through before going to her. The 4-star rating is only for Sarah's assistance, the overall process would get a 1-star rating for Hotel Planner. Thanks again Sarah.

I reached out to try to receive a refund for one night of a two night stay. Sarah **, your Customer Service Representative, was very helpful, and promised the refund within 7 to 10 business days. I couldn't be happier! Thank you Sarah!

I had an unfortunate personal situation where I had to cancel vacation plans for the 4th of July. The sales supervisor, Karen **, was very understanding and went above and beyond to ensure that I would be a satisfied customer. In the future, I would not hesitate to book a future vacation stay with HotelPlanner based on that interaction.

Sarah ** was extremely helpful in getting my problem resolved to my satisfaction. She listened to my dilemma. She thoughtfully assessed the challenges and then laid out a game plan. She then followed through on everything that she said she would do. She truly made lemons into lemonade. Thanks Sarah!

I received great service today by Ursula **. My reservation dates had changed and she called me back and made the accommodations to cancel my existing reservation and made arrangements to rebook at the same Hotel. She was very helpful and professional. I feel she went the extra mile to make sure my needs were met. Because of the service that I received I will definitely use HotelPlanner.com again in the future.

I was very satisfied with the service I received. I was double-charged for a hotel room, and I was able to receive my refund in a timely matter. I very much appreciated the help I was given in this process. Thanks again!

I originally booked a room online at the Mountain Lodge. Mistakenly pressed the incorrect room type. Chatted online to see if I could change my room type to a Deluxe room with a balcony. Req sent to Escalations dept, where Ursula assisted me in cancelling my online req so that I could go in and re book the Deluxe room. She was very attentive to my request. Thank you! Will be attending a wedding in Sept.

Karen ** at Hotel Planner was very helpful in processing a refund at a hotel where we were booked but my daughter wasn't able to check in because of her age. The Hotel Moda in Vancouver BC was also very understanding and helped in finding another hotel nearby.

The customer service staff is excellent. I had an issue with an order due to a change in my business travel schedule. I contacted customer service to assist me and they were able to to work with me to resolve my issue in a prompt manner.

We booked a hotel room through Hotel Planner so that we could go to a baseball camp with my son. They gave us a great rate and we were excited to go. However, my son hurt his shoulder and has to take a 4 week break from baseball. I emailed Hotel Planners support and when they heard our problem, they gave us a refund. Great customer service and would use again.

Karen ** was extremely helpful in assisting me with canceling my reservation and ensuring that I receive a refund. She was professional and efficient and I truly appreciate the support! I would definitely use this method of booking again since it was both easy and I felt supported when I had an issue with my original booking. Thank you for the help!

Karen ** was amazing, I messed up and booked the wrong date for my anniversary. Karen was able to fix the issue in a timely manner. I can't thank her enough for helping resolve the issue. She was awesome and empathic with my situation, thank you again!

I attempted to use HotelPlanner in August - October of 2018 to block off hotel rooms for my wedding guests. The site was not user friendly, all the hotels they got quotes for were 45min or more away from my venue, and I had to search out and Google reviews for hotels in the area where I'm getting married. Which is right off of a major interstate and has tons of options.

I asked for a refund and your agent Charity ** kept me informed about the progress in multiple emails. I received the resolution from her this morning. Charity has been most helpful in taking care of this situation. You should be glad to have such a dedicated employee. Thanks, Nick

Charity ** was very helpful in us getting our refund back so that I could go home to help my son who was in an accident when I was supposed to be at my daughter's clinic Scolismart boot camp. She helped us receive the email and get our refund back.

Charity ** provided me with excellent customer service and was attentive to my needs. She followed up as expected and did a very nice job. The situation was confusing and she did not show frustration and helped me along the way.

When you go on their website, they have the exact same room at different prices. Make sure you click the cheapest one- some have "surcharges" that are half of the room's price. After I booked, I went back to look at photos of the suite and realized I overpaid by $100 in fees that the exact same room didn't have! I called customer service and was told I should have been more careful and found the one (out of four!) listings for the same room that didn't have the hidden fee; there's nothing they could do. Buyer beware.

We are so happy that we are able to receive a refund for the hotel, we were very much looking forward to, as we were to attend my niece's wedding. When we booked had no intention of cancelling until we found out my husband needs cancer surgery that weekend. Thank you. Appreciate the kindness of Charity ** in her quick response. Will definitely book future stays thru you when my husband is well & we can travel again.

We booked hotel through HotelPlanner. It was nice experience. Karen was very helpful and gone out of the way to find hotel for our choice and assisted us to get the booking. I appreciate her and HotelPlanner for this.

I booked two rooms at the Holiday Inn, Marquette, MI for a wedding. Unfortunately I had to cancel one room due to a family crisis. My reservation came with restrictions, but HotelPlanner were very gracious and contacted the hotel, obtained a cancellation and consequent refund for the room for me. I really appreciate their kind assistance in this matter. I would honestly not hesitate to use their service again and recommend them to my friends. Thank you HotelPlanner.com and Reginette, their Agent I spoke to, in particular.

I had made a mistake on my reservation and Sarah worked diligently on helping me out. She went above and beyond and I truly appreciated her quick and efficient work. I was really stressed out about my mistake and she was quick to take action. Thank you Sarah!

I had a situation arise at the last minute that required changing my reservation at the Hilton in Omaha, where we were staying for my son's baseball tournament and the college world series. Reginette ** did an excellent job of understanding my unique travel situation and resolved all issues in a timely and professional manner. Well done.

Charity ** was quick and to the point with my request to add a name to the reservation. She understood my need and assured me that the person I added could use his credit card for payment for the room for the dates reserved. I felt confident that my request was honored. Thank Charity for her kind service.

Charity helped solve a reservation issue for me and was extremely kind and went the extra mile. Also I had chatted with Asia on your website and she likewise was very helpful in referring me to Charity. Problem solved very quickly with total satisfaction. In the future I will seek out their services in my travel needs.

Prompt and courteous cancellation processing after I realized I had booked a hotel too far from Parris Island to attend my niece's graduation from boot camp. Emailed receipt was helpful and easy for me to communicate directly without having to call. Great job Reginette!

Charity ** turned a stressful situation into a pleasant one. When I booked my reservation online and received my confirmation incorrectly the incident was escorted to her. Customer service said I would receive a response within 3-5 business days. Thank you for rectifying an error so promptly.

Charity ** helped tremendously by working with the hotel I booked and me. The reservation was booked for two nights instead of one, and it was a non refundable deal. I noticed the dates, and I changed it, but apparently it was not saved when I committed to the deal. I really appreciate her understanding of my problem and her prompt attention and resolution.

Still no refund. She doesn’t answer her phone or email. I’ve tried multiple times to contact her and nothing back. Please contact me at **. I think this is ridiculous. It’s been over 2 months and no resolution on this matter. Please advise and refund.

I am writing to express my appreciation for how my reservation was handled. I'm not writing about great the hotel was, I'm sure it was wonderful. I'm actually writing to share my appreciation for how my reservation cancellation was handled. It was a pre-paid booking and they absolutely didn't have to cancel and refund my payment. However, they listened to my story (involving a death in the family), and they readily agreed to cancel and refund my reservation. It was wonderful to have one less thing to worry about. Thank you!

I booked a hotel for a wedding over 2 months in advance, but the week before noticed an error on my billing. I was so pleased with the quality service I received. Charity ** said she would try and assist me but would get back to ASAP. She did just that! Within 24 hours she contacted the hotel and made the change to my reservation!! I could not be happier with the service I received. Thank You.

I'm giving an overall rating of 3 as there are 2 parts to this rating. First, was the booking. I would rate that as a 1 due to the misrepresentation that took place. The reservation rep had multiple opportunities to correct my thinking that I was booking with an actual hotel but he did not do so. If he had, I would not have booked. Due to multiple reasons, I wanted to cancel this reservation. I want to applaud Karen ** for doing the right thing and granting my refund. For her, I give a 5 star rating. Thank you, Karen, for ending this experience on a positive note.

Sarah ** with HotelPlanner assisted me with my reservation and provided great customer service throughout my whole experience. She also made sure to follow up with me in a timely manner. I would definitely recommend Sarah to others who are looking to book their next vacation!

I had a non-refundable reservation for Hampton Inn in Sidney NE. Unfortunately we had a death in family and was unable to attend. Sarah ** was able to review the situation and extended a full refund. She could have insisted I knew the rules but took a nicer approach. Many thanks to your organization and Sarah in particular.

Thanks to Sarah **. for investigating, researching and validating my question about a mistake charge on my credit card for two hotel rooms. It took several attempts to get the questions answered. We had been charged twice and Sarah was the person responsible for correcting and refunding the charge of over 600.00. Thank you, Sarah. Your company is fortunate to have you as an employee. Best wishes and thank you! Greg

We used Hotelplanner.com to secure a block for our wedding guests in Athens, GA and it was so easy! My friends and family used the booking link Whitney provided and we all saved a lot of money! I always recommend Hotelplanner.com to my friends when they get engaged. Wedding planning is hard but using Hotelplanner saved me a lot of time and money!

I had a recent booking that I thought was a book now and pay later type of deal. I got charged immediately for the hotel booking. I cancelled it, and was told that I wouldn't be able to get a refund. I emailed HotelPlanner, explained my situation, and got a hotel voucher for my reservation!! I was so pleased. It really made my day.

Helpful descriptions of hotels and nearby places, and helpful layout of material overall. Their advertised prices were competitive and reasonable. Booking process is straightforward. Also, afterwards, prompt cancellation of unneeded bookings when necessary, so the service was good. Thanks- AK

Mistake was mine over dates. Quick response. Very satisfied with cancellation service. And also assured that my credit card payment will be refunded. I have no further comments as I will be rebooking my reservation as soon as I complete this form and submit. Best wishes.

I used HotelPlanner.com to setup a block of rooms in Atlanta for an executive meeting that happened to fall over a major citywide event. We needed to be close to the downtown regional office but the downtown rates were over $350 per night. The local agent Whitney helped me secure a great 4 star hotel just outside of downtown within our budget that was close to great restaurants. The executives had a great experience and HotelPlanner.com will be my first call for our next meeting.

Sarah was very helpful in handling my issue. Great job! Very prompt, professional and courteous. I would gladly work with her in the future to resolve any problems. She gathered information needed and worked very hard to resolve issue in a timely manner.

I was allowed to be given a refund even though it says none will be given. Charity ** took great care of us and once she heard the situation took care of everything within a 3 hr timeframe. Money was returned and next time we have to book I will be coming right back to this site.

I booked a room for 5 nights at the Westfield Marriott hotel in Chantilly, Va. We are traveling from Michigan for a law conference my daughter will be attending. It was through HotelPlanner.com. I thought it was a book now and pay later type of reservation. When I saw that my credit card was charged for the full amount, I cancelled my booking. I called the hotel to see if I would be able to get a refund, but told me to contact the 3rd party company, HotelPlanner.com. I contacted them, they transferred me to a different department, and said that I would not be able to get my refund. Now I am out of $638.48. I wanted to see if I could get my room reinstated since I was charged so much. I left an email. They haven't gave me a decision yet.

HotelPlanner customer service was very fast and helpful. When they sent our reservations to Red Roof they ordered us a single bed handicap room what we had reserved was a 2 double bedroom; Our experience at Red Roof was terrible but the CS at HP did a great job in handling our complaint.

HotelPlanner was so easy to use. I was able to quickly find hotels for a European vacation in great locations and at a great price point. I was able to quickly book a hotel with little time spent on search because of the results and filtering provided from HotelPlanner. I will definitely be looking at HotelPlanner when planning my next vacation!

I've had some trouble keeping my reservations on account of family circumstances. I am very pleased w/ how Reginette ** handled my request. She was prompt and understanding. I certainly would've liked a full refund (versus partial) but I understand that it is out of her hands. Thank you, Reginette.

My mother booked a room for a weekend wedding out of town. Subsequently, she had to be treated for memory issues and her doctor did not want her to travel. The customer service department worked with me to refund her reservation so that she didn’t also lose her money besides not being able to attend the wedding. I am thankful for the assistance in what was already a difficult time.

Had booked a hotel room and unfortunately, had a sudden death in the family. There is a no refund policy but I was able to submit the obituary and plane tickets to the company. Reginette was able to provide me with outstanding professional customer service and able to help my family and I out with a refund for our rooms, given the unforeseen circumstances. Thank you.

I saw this service advertised on The Knot website and thought I would try it since the venue you my event was at was very small. In the end I did not get to fully choose the venues. One of the venues I had no choice about was my venue. I had already booked the maximum block at this hotel. I ended up creating problems for the venue. I told the contact at hotel planner I no longer wanted their services and they still contact me and they are wanting to rate the venue and have my group rate them. I find it really annoying especially after I told them I was no longer interested. It also had alternate hotels contacting me from far away from my venue including hotels that would involve my guests crossing a border. I just didn't find the service that helpful at all.

There is a duplicate charge on our bank statement of $361+, and I've left 2 messages (5/31 and 6/5) and it's now 6/11 and still no callback! I tried to leave a VM today but the system wouldn't let me. Their customer service is non-existent so far. I'm ready to take this to the Better Business Bureau, the news station - whatever it takes!

I encountered a system issue where I ended up with a duplicate reservation. The first lady I spoke to was nice and processed my issue to the next department. 2 weeks went by and I heard nothing. I followed up twice and the service people were rude. However, after my third call, Ursula ** stepped up and took very good care of me and my issue was resolved immediately. I have even had to follow up with her about a refund and she was still kind and courteous. I appreciate everything she did to help me out. She was a pleasure to deal with - Laura.

Ursula did a great job helping me fix a mistake I made with my reservation. I was in a real mess with my situation and she worked very hard to resolve my problem to my satisfaction. Thank you for wonderful service! John

We had reserved a room for two nights in Dubuque for our son's baseball tournament and two days before he broke his knee at practice. It was a stressful time and Ursula's calm and understanding service during my phone call helped ease our situation. She kept me informed throughout the entire process as my cancellation and reimbursement request was going through the proper channels. I was thrilled to receive a full credit for the room we were not able to use. I would recommend using Hotel Planner to anyone who asks and I will seek out an opportunity to use the service again during future events. Ursula was a joy to work with.

I reached out to customer service in regards to cancelling a reservation. I received a response within a timely manner and I could tell that they were happy to assist. The service that I received was amazing. I would definitely recommend.

I was stuck out of town with a medical issue. Reginette ** helped me cancel a non refundable because of a non foreseen issue. I would have understood if it was just not possible, and I would have eaten the hotel cost. But it was nice that someone understood that emergencies happen. I appreciate it very much.

It's not very often that I take the time to point out extraordinary customer service. I've done it probably three times in my 45 years on this planet. I must say that my most recent interactions with Hotel Planner and Reginette ** have restored my confidence in the human spirit and that grace and truth are still alive. I am a seasoned baseball coach with more than 800 games under my belt over the last 10 years. I'm also a parent with two boys that play two sports. Over the last decade we have spent hundreds of nights in hotels.

Due to a fire at a wedding venue, my niece's wedding had to be moved to a new location. I was able to get a voucher when cancelling the reservation even though it was non refundable. Reginette was very helpful!

We had to cancel our reservation due to illness and Reginette was very quick to send the cancellation notice. We appreciate her help. It is refreshing to receive the response so quickly. Please let her know that we appreciate the help she provided.

We have had a horrible experience dealing with individual booking department and their escalations team. In trying to fix a website issue that booked our reservation with the wrong dates, we were told escalation department could fix the issue within a few days. After a week and a half without an answer, customer service representative on the phone said she would have her manager call us back within 10 minutes. Three hours later, their office closed early for the day and I am now the night before my trip starts without a hotel room. We will never use HotelPlanner.com again and will strong recommend anyone we know to do the same.

A huge thank you to Reginette! I miss book my reservation with an extra night, doubling the cost! She was able to cancel the reservation for me saving me a significant amount. She was quick to respond and informed me of the process. I had a little difficulty understanding the booking but her help really brought me back around to appreciating the Hotel Planner website. Thanks again Reginette!

When my family and I went to book hotels for a family wedding in Florida over 6 months in advance we went to the hotel website and we found out only in the confirmation email that we had booked through HotelPlanner.com and that we had paid in full and a higher rate than stated and there were no cancellations. We tried contacting them immediately to correct the mistake but only got voicemail and left them without any response. After contacting another number (not offered in the email) that I was given by the hotel (i.e. hours wasted on the phone just to reach someone to help) I finally spoke with someone live. She did recorded what I said and told me we would get a response later.

After making a mistake, I was able to adjust the date for my hotel reservation in an easy manner and didn't need to convince anyone to help me. After speaking with someone on the phone last night I was assured this would be taken care of. I am thankful for the timely response.

When checking in at the hotel, it says it cannot find my (prepaid) reservation! I called the customer service number and no one answered! Reached out in mail, no reply either! Luckily credit card company refunded for the time being.

My wife and I had a confirmed reservation paid for months in advance at The Marriot PennSquare in Lancaster, Pa. We booked the room in November of 2018 for a Family wedding for two days; May 16 and 17, 2019. When we got to the hotel they claimed our reservation could not be honored because there was no rooms left? The hotel management said something about Priceline. And, they said that Priceline changed our reservation to Residence Inn some miles away? When we refused to go to that hotel, we contacted Priceline to complain, only to be told that it was Hotel Planner's responsibility. Hotel Planner said it was Priceline’s? A total run around. A result would certainly be appreciated. Please resolve this. And a more positive review would follow.

I needed to change a reservation and contacted the hotel directly and they told me that since I booked through a 3rd party that I would need to have them contact them. The hotel said it would be no problem to change the reservation. I Contacted HotelPlanner.com's customer service and they told me they couldn't help. I restated what the hotel said, and they still said they couldn't help and eventually hung up on me when I was trying to explain. They they are choosing not to help, not that hotel wouldn't change my reservation. HORRIFIC Customer Service. I just hope this is an isolated situation.

Great site! Hotelplanner.com made booking a trip to New York with a few friends a great experience! It was easy to navigate around the site and booking was quick and easy at great prices! Will be using again! Thank you Hotelplanner.com

I could not be happier with HotelPlanner.com. So, I came across the website and with such great prices, a wide selection of options and a simple website to navigate I booked my hotel for a week long trip I was taking to San Francisco with a few friends. Booking through the website was incredibly quick and easy, I received confirmation right away and it was just a weight off my shoulders having that out of the way. Checking into the hotel was super easy with the booking number too! Overall the website is a lifesaver, Thank you HotelPlanner.com.

I received fast and friendly service from Ursula **. They are very easy to communicate with and very helpful. Attending my family member's wedding will be very enjoyable and less hectic knowing I have this wonderful hotel reservation taken care of. This company makes planning your stay somewhere easy and efficient. I will definitely use their services in the future.

Reginette ** at Hotel Planner went beyond to help us out in our particular situation. She took it upon herself to contact the department who handled our reservation and turned a not so good situation in a great situation. Thanks to Reginette and Hotel Planner who handled my situation with such great customer service!

I'll like to rate hotel planner on their good customer service in reimbursing me my monies even though I was charged twice. They did it in a timely manner and assisted me all the way. Thank you so much. You all treated with the issue in a professional manner.

Hotel Planner has a partnership with my company so I thought I would try it out in planning my family’s vacation. There were good deals so we booked our hotel through Hotel Planner. Then something started to nag at me because the names of the room were different than the hotels website. We needed a suite and the room I booked was named Deluxe Suite but I could not find that title anywhere on Little Divi website. I email to clarify and someone named Reginette from Hotel Planner answered that room only meant “you have paid for your room.” I then asked, "Is it a suite?" and after a few emails they said it is in fact NOT a suite.

We are extremely happy with the service we have received so far. We had a correction to made in our reservation details and they were able to fix it with out any delay. We’d definitely rely on these amazing folks for any of our future trip planning and reservations.

Updated on 05/31/2019: It's been 3 weeks and MULTIPLE promises that someone would be looking into the "issue" for me. It's been 9 days since I posted the last review that did manage to grab their attention long enough to post that they would be in touch which they have not. Pretty apparent all the other negative reviews on here where an HotelPlanner.com auto bot states that they are "looking into the matter for resolution" are all likely the same and being COMPLETELY IGNORED by this awful company. Seriously take your business elsewhere. Book with a reputable company not these liars.

I received a receipt with the wrong amount of fees (without the prepaid tax and service fees) and couldn't get a fix from the hotel. Reginette is really helpful with an instant reply to explain the situation and provided an updated folio from the hotel. Great service, Reginette! Thank you so much.

I was asking for the cancellation of my booking and it was processed right away. Very professional. Reginette was the girl helped the issue to be solved and this demonstrate the quality of your service. I hope you guys keep up with the good work and I will book the travel from your website in the future.

I was pleasantly surprised with my experience with Days Inn by Wyndham through HotelPlanner. I made a reservation to go to a friend's wedding and fully intended to go. However, I got sick shortly before our trip and had to cancel the trip. I called the hotel, even though I knew it was a non-refundable reservation (which I think was just because it was a wedding block of rooms), to see if they would make an exception since I obviously couldn't have planned to get sick. They forwarded my call to HotelPlanner, through whom I had made the reservation. Within a couple days they got back to me and confirmed my refund. The people on the phone were polite, as well.

We had a family emergency and were unable to keep our reservation. My husband had surgery that he obtained some major complications as a result. Reginette was so professional and helped up via travel voucher to keep us from losing our money that we had for our stay. This was an above and beyond experience and we greatly appreciated her attitude and willingness to go the extra mile to see what could be done to help us.

I booked a room through HotelPlanner.com and when I arrived to check in they had no record of my reservation even though I paid in full and had all my itinerary email they sent me after I booked. Well I had to get another room which they said I wouldn't be charged. And of course I was so now I paid for a discounted room and a full price room. Waiting for a refund from either one or both but seems no one wants to take the blame for the mistake.. Been almost 2 weeks and have heard nothing. Think it's bad customer service in both ends, the hotel and Hotelplanner.com. Won't use either one again!

Regina helped me cancel this hotel stay when the others refused. After they had me do this and do that and then they would evaluate and get back to me... They never did. Regina helped us within 1 day. We truly appreciate her help.

I accidentally entered the wrong names when I booked the hotels for my guests. I tried to change it online but it didn’t show. I called and the staff helped me change it immediately and answered my questions about my rewards points. Overall very positive experience. The room information of the hotel that I’m booking is kind of confused though. I hope they have more concise titles.

Extremely helpful. Done in a timely manner, and everyone was courteous. I like La Quinta because of their pet policy, and this encounter only enhances my positive position. I would not hesitate to stay in a La Quinta in the future and would most definitely recommend this hotel to all of my dog friends. Thanks!

We had to cancel our reservation after the date required for a free cancellation due to my mother's declining health and eventual death. When we contacted customer service, Reginette ** refunded our full amount paid due to our circumstances. They made the process very easy.

I wanted to thank Ursula ** for assisting me with a hotel refund. We had booked through Weddingwire. Unfortunately the wedding was called off, thus we had no need for the reservation. I contacted the given phone number and talked to a very nice person who took down the information. He stated that someone would get back to me within three days. Ursula contacted me the next day and stated the I would be receiving a refund. I really appreciated the prompt service and friendly staff.

I spoke to several people who would not let me cancel my reservations without charges. Finally, I received a call that the manager agreed to a refund. I became quite ill and could not make the trip. I am so appreciative that someone went the extra mile to grant me a refund.

Very please with the time it took to get an answer And my voucher was return so I could use it again. You want 40 words. Well I am waiting for a reply on the next Date I can book my hotel and then I will give you a 5 stars. Best regards. Thanks.

I made reservation through this service but I made a mistake on dates. The rules are no changes and no refunds but they chose to help me get the right date and time for my stay and got a refund for the wrong date. But somehow the hotel booked a second stay and for two rooms not just one room. Ursala was fantastic and persistent and was able to get the situation straighten out and got me my money back. Thank you Ursala!!!

Thank you Reginette ** for your help. I appreciate the extra effort you took on my behalf. Although I was not able to use the hotel room this time, I will certainly book at Marriott in the future. Great work.

Was traveling out of town to a basketball tournament. We booked a hotel in the wrong city of the tournament. Explained this to representative and they were able to not have my card charged for the stay even though the cancellation deadline had passed. I’m very appreciative and great job to the representative!

Ms. ** quickly and politely corrected my mistake on the hotel reservation I had made. I appreciate her good service. Now it says I need to write more words, which seems a waste of time to me, but I'll do it because of the good service I got and I want to give a good review.

Booked through HotelPlanner. Unfortunately, due to family emergency was not able to make the stay at the hotel. Was advised that my booking was not refundable. As a courtesy it was requested for the refund and was provided. Very grateful for the quick help.

After finding out the date of my friend's funeral, I made reservations with you. Later, I was asked by the family to stay at their home. When I called customer service, they were empathic and kind and submitted a request to cancel my reservations. Ursula ** reached out to me letting me know that she was processing the request. She was also kind and kept me informed throughout the process. I would like to thank everyone involved for their kindness and understanding.

I inadvertently double booked a room at Hampton Inn through the Entertainment travel site. I contacted customer service by email. Reginette ** was professional and very prompt at investigating and then reversing the extra booking. I am thoroughly pleased. This makes me a fan of the service.

I had the most frustrating experience trying to book a hotel room for our wedding weekend through this website. We had one of those "pre negotiated discounts" for wedding block set up, and tried to book a suite for ourselves. Tried one hotel/room, put in my CC info, kept getting an error where it wouldn't let me pay. Triple checked my info, everything is fine. Try again, get the error again. The error message was "This credit card was declined without giving us a specific reason". That's the first technical problem I had with them. They provided a toll free number to call them to sort it out, great.

We were booked for 1 night at the Renaissance Westchester Hotel for May 3rd. Unfortunately, my husband had a kidney stone and was in pain and we had to cancel our reservation. While it was no longer refundable Ursula ** was able to take care of it for us which we truly appreciate. We were going to be in town for a concert which we would end up losing the money for the tickets we paid for, so not losing the money for the hotel was a relief. Thank you, Wendy and Richard.

I called 31 days in advance to cancel my reservation at Hilton Garden Inn in Norwalk CT. The event we were attending was cancelled and so there was no reason for us to need the reservation. We were told by Hotel Planner and Hilton Garden Inn that there was no way they could refund our prepaid $372.62. I never heard of a reservation not being able to be canceled with a month's notice.

I recently booked a hotel room and did it unknowingly through HotelPlanner. The event I was attending got canceled so I have been battling with this company to cancel my room. Granted, the statement I received said no cancellations or changes. So I called the hotel reservations manager directly and she told me to contact HotelPlanner and have them call her. She said she would approve the cancellation and all would be good. It is now probably 4 weeks into this and HotelPlanner has done absolutely nothing. I have checked back with the reservations manager and she says they have not contacted her. I have called HotelPlanner about 5 times to get this matter resolved and each time I'm told the same story -- that they will expedite the matter and get back to me. It seems to me they are doing nothing. I will never again use this service and will always regret using them in the first place.

Booked a room and after checkout I got an email saying that the room I booked was no longer available and it gave me a smaller room for the same price. It said the room was over booked. I was able to book a larger room than I was planning which was fine, but 3 days later I helped a friend book a room and the original room I was trying to get was available again. I have been trying to get my money back for over 3 weeks now after I contacted customer service and they said give it a couple of days to see it returned to your account. I still have not seen it and I get very little updates during this process. I should have just gone through the hotel to book the room and not used this website. Really would just like my refund back.

Months ago when I was looking for a hotel agent to block rooms for my event. I researched HotelPlanner. I didn't like the aggressiveness of their agents & found a wonderful agent at another company. I was never HotelPlanner's client. Sonia ** repeatedly sent emails demanding to know which hotel my party was booked. I advised I was not her client & stop emailing me. She threatened to find the hotel we had our rooms booked and would have them canceled. I advised I booked with another agent & stop sending emails again. Thursday, she emailed a hotel sales agent at Ayres Hotel, I was copied, advising them to cancel rooms under my name. My party was not booked at that hotel. I have proof of this email. I am filing a complaint with the Attorney General's business unit and the Secretary of State business unit as well for the unethical, unprofessional manner Sonia and HotelPlanner does business.

We saved about 50% on sleeping rooms for our recent event & the team at HotelPlanner went above-and-beyond even after our event to ensure our complete satisfaction! We’ve used Hotel Planner on several previous events & they always come through with flying colors!

Your representative Ursula ** was able to assist me w my request efficiently and quickly. I was unable to get assistance at the hotel. She is a remarkable employee. I think she should be recognized for her prompt customer assistance skills. Thank you.

I made a reservation through a wedding website. It linked to HotelPlanner. The room rate on the website was incorrect. I was told, by the hotel, to cancel and book through the hotel directly. Hotel planner refunded my nonrefundable reservations in just a few days. Thanks for your help!

A flight enroute was cancelled leaving me stranded in Calgary and unable to reach my final destination. I contacted the company I booked through and they were helpful, and prompt in giving me a full refund on my hotel reservation. It was excellent service from start to finish. Will definitely use this service again! Thank you so much!

Used this service to book a hotel for a wedding. Made a mistake during the process and accidentally booked the room for the night that I was making the reservation. Immediately called the customer service line but went straight to voicemail 4 different times. So, I eventually left a message and also sent an email trying to do my due diligence to correct the issue. Since I had to wait until the next day to pursue it further, I went ahead and booked my room for the correct dates as a gesture of goodwill. The next day I talked to someone on the phone who had to send my case to the "escalation" team for review to see if they would refund my mistake. Told me over and over again that she "couldn't make any promises".

Incorrect dates. Awesome experience!! Reginette was prompt with responses, dates were updated and follow up was made to ensure I was aware the task was completed. Great customer service experience, exactly what I needed to be done was completed and all within one day. Thank you. Wendy

Never Ever make reservations online!!! We found ourselves trying to make reservations for our son's graduation and the computer was stuck spinning and wouldn't continue tried calling and person wasn't very helpful so we got out of it without completing the transaction! We never received a confirmation, receipt, or anything from them. We continued with another hotel and had no problems. Come to find out on our credit card statement we were charged the full amount!

I am beyond thrilled with the high level of customer service I received. I had booked a room for my son's basketball tournament, but it was canceled the same week of our intended stay. Although I had booked at a non-refundable rate, I was granted a full refund. This is excellent customer service and I will definitely recommend you to other parents booking for sports tournaments.

Reginette was very helpful assisting with my reservation correction when I accidentally selected an additional night stay. She was very prompt and polite and took care of adjusting it quickly! I definitely would recommend their service and look forward to my stay in the future.

While planning my wedding I am super stressed out. I accidentally booked a room not understanding it was a "group discount" rate and not a room block rate. Reginette ** and Tim ** were SOOOO HELPFUL in making sure I was connected to the correct people so that my accidental booking was removed and I had actual room block! I appreciate them so much!!

Reginette ** fixed my booking error swiftly, adeptly and kindly. I am a brain tumor survivor, and yet I’m left with some ‘issues’. One is that I can not talk in the telephone. Another is that I’m impulsive. On short notice, over the internet, I booked a room for tonight, Tuesday. While on the booking site I impulsively clicked "T"hursday. I saw the T and thought it said TUESDAY. My reservation was made for the incorrect day! EEKS! Via Email I contacted the HotelPlanner and she called the hotel FOR ME! We now have the correct reservation. THANK YOU!!!!

I just want to express my gratitude to Ursula for helping me with my concern on my booking at HotelPlanner. She was so accommodating and she did her best just to make sure that I will be satisfied on the results This is my best experience on dealing with support/customer service.

I was very happy how fast I was helped when the process started, it made me feel like an important customer which most people don't get very often. This also made decide that if I ever needed to book another hotel, I would through this app.

I made reservations for three nights in Denver Colorado at the Cambria Hotel. Paid 638.45. Received an Itinerary Number and an email confirmation with reservation. Upon arrival, the hotel didn't have my reservation in their system and hotel was 100 percent booked. Had to go find another hotel in town and pay again for three nights. After numerous phone calls I keep getting the answer that their team is in process of researching and processing my request. It is a month later and still no refund. Itinerary number is ** or confirmation number** if someone would like to help please. Email **.

Updated on 04/16/2019: This is a update. All of my money was refunded to me except 25 dollars. However I still give them a 1 star because there shouldn't be any fees, things happen, I gave them over a month notice of my cancelation.

Ursula provided excellent service in correcting a mistake made by another party that almost cost us an opportunity to stay at our team hotel. She was quick and reliable in communicating with me and resolved the last minute problem perfectly. I am very thankful for her help.

Reginette handled our “issue” promptly, efficiently and satisfactorily. We emailed the fact that we had an issue booking...the site stopped running and when we went back on we had to re-enter our cc information and hit submit. The site somehow made two reservations even though I only hit submit once and only received one confirmation for one room...but when we arrived we're told we had two.

Dear Sir/Madam. I would like to specify that I had a very good experience with your customer service team. I sent them a request which wasn't very urgent and which they could easily refuse without any guilt. I was treated by Reginette **. It was fast, accurate, effective and mostly kind. It was the first time I used your services and I will definitely return to do so in my future reservation. Thanks again for your services and the ease of making things right. Best regards, Itamar ** (Israel).

I had a one night stay in Philadelphia. Room was clean and pleasant. Upon checkout I noted I was overcharged by $70. I sent an email with a screenshot of the original price. It was promptly handled by Reginette ** and I was credited with the difference. It was quick and painlessly resolved. An overall pleasant experience.

Ursula ** has provided us with excellent and outstanding service. Our reservation change request was escalated this morning. Early this afternoon, we did receive confirmation in a very pleasant phone call that our request was accommodated thanks to Ursula's intervention with the hotel. Ursula personally informed me in a phone call with a pleasant and professional conversation. Thank you very much. The efforts are much appreciated.