HotelPlanner.com Reviews

I booked a room via HotelPlanner.com and didn't realize that I was not allowed to change or cancel it once it was finalized. I ended up only needing 2 nights instead of 4 and Reginette ** was able to help me modify this reservation. She provided a remarkable customer experience and I was very appreciative of her services.

I had a terrible hotel stay and requested a refund. I worked with Reginette via email, and she was incredibly helpful. She consistently responded quickly and always kept me updated with changes to my case. She was very polite and understanding, as well. Reginette helped keep me updated of Hotel Planner's conversations with my hotel and continued to work with me until the issue was settled.

Although I will never be using HotelPlanner.com again, or any other 3rd party for booking hotels, Yasmin was great and helped me with my issues. Yasmin was very professional, understanding, and kind. There are just too many changes in our industry with travel plans, so I can't book rooms that are non-refundable.

I noticed that my booking showed for one person. I contacted the hotel and Reginette came back to me almost immediately to set my mind at ease. Even though for some it would be nothing, but her help truly relieved my mind. Very helpful and professional. I would recommend to other people. Well done Reginette!

My boyfriend and I planned a trip out to Chicago, IL from CT. We used HotelPlanner to reserve a hotel after painstakingly researching prices and locations that would work out the best for where we needed to go. The hotel was booked, and our confirmation email received. We're all set, we assumed. Fast forward to arriving in Chicago, our flight was so early I had to stay up the night before after working late, however we figured it's be too early to check in to the hotel so we grabbed lunch before taking a 45 min Lyft to the hotel. We are both ready to take a much needed nap but then were informed by the front desk that we have no reservation... and they are completely booked for the night. She calls the number for Hotel Booking and they inform her our reservation was canceled.

My recent concern regarding a booking was quickly and professionally resolved by Ms. **. I commend her positive and polite response. She exemplifies good customer service. I was very satisfied with this experience and I thank her for her assistance.

This is specifically in regard to Reginette **. She helped me with a very troubling issue with a hotel booking in Denver. She was prompt in answering my email. She was professional and caring on a human level. It is rare in this time to have another person who cares enough to not just dismiss your concerns. We have to work together to make things better for everyone. My compliments to Reginette **.

Reginette ** is a superstar and you all are honored to have her. She handled an my issue very professionally, kindly, and with dedication. Because of her awesome customer service, I will always be a customer and recommend any and everyone to book through your site.

Yasmin ** was an absolute pleasure to work with! She was very professional and has excellent customer service skills. I really appreciate her prompt responses and helping me quickly resolve the issues I was having. Superb customer service! Thank you!!!

I had to cancel a reservation and was not refunded the money but the response was timely and effective and I got my refund. Very good work. Thank you! They work with the hotel to get me my money refunded on my credit card. I hadn't used a service before but I would use it again in the future if necessary.

Booked hotel online through HotelPlanner. It was booked OK. But, the reservation was duplicated and billed the double amount to my corporate credit card. It took two weeks to clear it up. I had never experienced this kind of silly mistake as well as long time recovery. I could rate zero star if possible. However, the follow up by Reginette was excellent. I can rate her 6 stars. Therefore, I rated 3 stars considering two extreme conditions. Thank you very much for your support, Reginette!!

I recently booked a two night stay to your hotel. Upon arriving in town I received news of a death in the family. Your agency was very understanding of the cancellation request due to the circumstances. It is great to know that big companies such as yours are willing to work with customers during unexpected occurrences. Thank you.

I was very pleased with my interaction with Hotel Planner. After booking our rooms I needed clarification, my email was answered quickly by Reginette. Then later unfortunately because of medical reasons, I had to cancel one of our rooms. Again Reginette took care of everything quickly and courteously. I am most grateful during this stressful situation. Everything was handled smoothly.

We had an emergency in our family and they were able to help us resolve this part of our trouble. Thank you for the professionalism, willingness to help and most of all, for the kindness. We will book here again!

I reserved a room thru HotelPlanner.com. Got a itinerary for just one room only. When I got to hotel they said I had reserved 2 rooms. I said, “No I didn't.” and she said I had to call customer service to not get charged for the extra room. After liking over my credit card statement and seeing I had been charged two rooms I called customer service. The customer service number on my itinerary is a joke. Can't get a rep, just a voicemail to leave your name and number and a agent will call back. I have had no call back yet, and it looks like it going to have to pay for this extra room that I didn't request. When I finally went the Priceline, their agent connected me to a HotelPlanner agent directly and she said that she would transfer me where I needed to be transferred to take care of this matter, needless to say, she transferred me right back to the automated voicemail. So, my matter had still not been resolved or refunded. I'll never use HotelPlanner again.

I called yesterday and spoke w/ the pleasant, Alina from customer service. I was disappointed that I had to cancel trip and knowing it would not be possible for refund; however, I was pleased that they did refund me under the circumstances of Hurricane Irma upon us. THANK YOU!!!

Since of the delay in my travel to Denver, I talked to the hotel and they said me I might get the refund. I appreciate ** to really help me to solve this problem. ** were so kind and every time I send email they response and helped.

I made reservations for a room for 2 people with either a king-size or two queen-size beds. I specified in the special instructions that I wanted a king-size bed. The reservation didn't acknowledge the special instructions, nor did it include 2 people in the reservation. Upon arrival at the hotel, we had been allocated a room with the two queen-size beds, which the hotel was unwilling to change. Also, at the time the reservation was made, the funds were charged to my credit card rather than on departure from the hotel, which is the way hotel stays normally work. So by making an early reservation with HotelPlanner.com, they held on to my funds until the end of our hotel stay. I'll never do business with them again.

Change in itinerary was needed and the agent was helpful, efficient and accurate. Very impressive service and I will recommend you to others. Thanks again for all your help. What more can say but well done on providing this service for hotel bookings.

It was late in the evening when I booked a room - and afterwards found I had omitted my spouse...! (Reservation was for one, not two.) Fortunately, a quick phone call the same night was very helpful, and was followed by a morning confirmation for exactly what room - and number of guests - I needed. I am very grateful! Will definitely use them again.

I booked a hotel for a group trip through Hotel Planner months in advance for vacation and got an extremely good deal which was non refundable. About two weeks prior I realized that the hotel I booked was one hour away from where the rest of the group was staying. I contacted Hotel Planner in which the agent informed me of the terms of my reservation (non refundable). Since this was a huge emergency and I insisted to speak to a supervisor/manager to see if there was any way possible to either cancel the reservation or book something closer to the group. I ended up speaking to Regina who was nothing but helpful. After going back and forth between the hotel and Hotel Planner, I was able to cancel that reservation and book something closer at a sister hotel. If it wasn't for her or the hotel management staff (Novotel), I don't think I would be able to enjoy my vacation the way I planned.

Late at night I was making motel reservations and failed to pick the date for the reservation. Apparently, the reservation choose a "default" date which was that very night. As soon as I received the confirmation and saw the date, I realized the mistake I had made. I left my number with the reservations specialist for HotelPlanner and she returned my call the next afternoon. The company refunded the total amount. I am very pleased with the outcome and courtesy with which I was treated.

Just wanted to share my gratitude for Reginette for swiftly taking care of the double charge on a recent reservation. The team was quick to respond to my concerns and followed up with the appropriate people to get the extra charge refunded. Excellent customer service and I will definitely use this site again to book our next reservation!

I had to cancel a reservation this morning; I used email and had a response within an hour. Great service! Thanks. I would definitely use HotelPlanner again for any reservations I need in the future.

I booked a hotel in Staten Island, NY and due to unavoidable circumstances our flight to Trenton could not accommodate us. I requested to cancel the hotel reservation and refund. Without any questions asked, they have consented and refunded full amount without even a cancellation fee. I AM VERY GRATEFUL FOR THEIR POLITE AND COURTEOUS ATTITUDE. They are very understanding, cooperative and helpful. Excellent service and I have NO reservation to recommend to friends and family members.

I reserved a room at the Knights Inn in Heath, Oh, through HotelPlanner.com on 08-14-2017. I arrived and was charged $49.99 instead of $44.99 (as per my reservation) but it was late and I was tired. Room filthy and unfit to be rented out. No blankets. No shower curtain, no towels, no toilet paper. There was a trash can, it contained a metal pipe & other plumbing trash. Hairs on toilet seat & in tub/shower. Filthy (I have photos) sheets & pillow cases on beds. Trash under beds & behind bedside table. Carpet filthy, with sticky spots and mud on it. Bedside table had sticky substance on it.

I was forced through this company while using Expedia to book a hotel room. I needed to cancel one of the nights that was booked and the customer service rep told me that there were no refunds or cancellations. I then called the hotel where I was supposed to stay but they had no record of my reservation. When I called HotelPlanner.com back, an automated message started confirming different reservations which I hadn't made for different dates/cities. I was eventually connected with a customer rep again and she told me no refunds or cancellations. I asked to speak with a manager and was transferred after a 20 min hold. I explained to the manager that the hotel had no record of my reservation and their system was telling me that I had made additional reservations which I hadn't. The manager apologized and said it would be up to the hotel to allow the cancellation and he would have to get back with me.

We booked this room in Florence for my parents, who had to unfortunately return home early due to illness. It was very easily cancelled and I was very grateful because of all the other issues happening at the time. Thank you for your help.

HotelPlanner's rates are higher than actual hotel rates. Hotel Planner charge was $170 nightly for Wyndham in Brooklyn, NY. Hotel was charging $159. I asked hotel Planner to refund difference and was told No, this is their profit margin. Really! Shop around and compare. Avoid hotelplanner, I will!

Cancellation of booking: Aside from one individual who helped me with my cancellation, the overall experience was horrible. I tried to cancel on my own but I was directed to 15 different people and to 3 different agencies. In the end it was luck that someone helped.

Reginette ** went the extra mile to help alleviate my distress. I didn't feel safe traveling to my hotel this evening due to Tropical Storm Emily. She contacted the hotel obtained authorization for me to be able to receive a refund. I am so grateful. Kudos to Reginette and to HotelPlanner for excellent customer service.

The first transaction to book a hotel room failed on ticketmonsterperks.com, yet charged with no confirmation email. The second transaction went in smoothly and normally. Solved in few days by reaching out by email only. Not needed to reach out by phone. Thanks a ton Reginette.

I had to cancel a reservation due to unforeseen circumstances and I was very concerned that I would lose my money because the cancellation was not following HotelPlanner.com policy. Your supervisor Reginette was SO understanding and helpful. She turned my experience from a disappointment into a delight. Thank you.

On July 8, 2017, as we were headed to our hotel at Best Western Merry Manor South Portland, ME, we received a call that our niece was in a fatal vehicle accident. When we arrived at the hotel, we were trying to figure out what course of action to take. As a result, we had to cancel our reservations through Hotel Planner and the hotel because we needed to get home to our family. Hotel Planner worked with the hotel and they were able to get us a refund. We truly appreciate Hotel Planner and Best Western Merry Manor for their support and empathy during this difficult time. Unfortunately, we were not able to get home immediately due to flight times and the unreasonable high rates but we were able to get home in time for the funeral. I highly recommend Hotel Planner for your future travel plans.

After several attempts to Contact Regina customer relations I was told that she would like IT know that HotelPlanner should alert their clients about their upcoming stay. I booked my reservation through Hotel Planner back in June 2017 for an event. The event was cancelled but I forget to cancel this one stay. After the initial reservation email I got nothing else from them until I received charge on my credit for the stay. I was told by the hotel that Hotel planners never provided them with my email address so they could not alert me of my upcoming stay that would allowed me to cancel. All Hotel Planners had to say was it my responsibility to remember without any additional contact from them. No common courtesy given. WHAT A SHAME...

My husband and I booked a hotel stay through hotelplanner.com and we ended up having to leave the hotel the same night. Requested a refund and the person helping us was quick & kind. We'll definitely use hotelplanner.com again in the future!

I originally asked & made a reservation for 2 adults, a SMOKING Double Room. I printed out the itinerary the next day & it had 2 major errors, 1 Adult & a NON-Smoking room. I tried to call HotelPlanner to explain the mistakes. I got the run-around for 4 days, trying to get someone in authority to speak to. I was put on hold constantly, messages were not returned, so on. I tried calling the motel, but got nowhere. I even offered to change the reservation to another time, no dice. While it's possible I made mistakes when typing in my reservation, I highly doubt it. So, I lost $185.00. I understand the no change, no return policy; I feel they made the mistakes. Folks, I STRONGLY urge you to avoid HotelPlanner.

I needed help to adjust a hotel booking in Ohio. I had booked the wrong night and needed to switch it. Reginette ** was very good and helpful. She tracked down my order and confirmed that my booking had been changed and I would not be charged for the night I did not use. She did this quickly and was friendly. I appreciated it very much. Thank you.

I booked online, and during the process there was a problem with the dates. After the booking process, I contacted customer service with my problem. Reginette was very helpful in resolving my issue completely. I appreciate the prompt and courteous way this matter was handled. Thanks!

Thank you to Reginette for the prompt service in responding to my email. My confirmation email did not arrive until more than 24hrs after booking changes were made but after sending an email, it was dealt with immediately by Reginette.

Reginette took care of my needs and was on top of my requests. She handled everything quickly and efficiently. I no longer need to stress about my hotel accommodations thanks to her. I was struggling with changing my reservation and she was the one to handle everything for me!

I just wanted to write a quick note to say how pleased I am with HotelPlanner.com. The customer service that was provided to me was amazing. I just appreciate so much their concern when I had to cancel an upcoming trip. Reginette guided me in the correct procedure and was so very helpful to me when I was worried about the outcome. Please thank her for me, she was so kind and met my needs with expediency.

I had booked a room at a hotel in USA from the UK. The confirmation email showed I had made a small error in the booking. I emailed HotelPlanner highlighting my mistake. I had a very polite response within hours to say that they had rectified the error and everything would be ok. I was very grateful as this I thought I would have to try and contact the hotel to sort it out myself, but HotelPlanner relieved me of that stress. Many thanks.

I wish to state that I am very impressed by the professional manner and speed of communication my request concerning a reservation challenge received recently. Reginette ** was highly professional, prompt, courteous in her communications with me. I feel quite confident to make future hotel reservations through your company and will recommend family and friends to use your platform. Keep up the excellent work. GOD bless.

We had a 21 day US trip for July 1st but I had a mini-stroke and was hospitalised and could not fly or drive. We asked Hotel Planner via Reginette ** to cancel and she arranged cancellation and full refund, for which we are very grateful and very relieved.

Your Staff was such professional to work with. We are traveling overseas and had a problem with our reservation, and R.E. made every effort to resolve our problem - AND DID. Thank you for a job well done. This will make our trip go smoothly now!

A very nice young man named Diego assisted me and spent a good amount trying to correct my issue. He was a great representative. Very helpful and provided great service. I hope someone will let Diego know that I was very thankful for his support.

I just accidentally booked a room for the wrong dates and emailed as soon as I noticed I made an error. I was nervous because it was the last double queen room available. I was promptly replied back to from Reginette and got a cancellation email which allowed me to redo the reservation correctly. Such speedy responses!

Reginette ** was very helpful in directing me to the appropriate person to attempt a change to my hotel reservation. I was unable to do what I wanted, but Reginette promptly and competently did everything she could for me. Overall, I was happy with HotelPlanner.com support and would use it again when the time comes.

I was assisted today by Reginette in cancelling my reservation due to a family illness and he/she was very professional and helpful in accomplishing my task timely. I hope to reschedule in the future and will definitely use this service. Thank you.

Late Sunday evening, I asked a question about my reservation. By early Monday morning I received a response that simply and directly answered my question. I appreciated the speedy reply and the clarification. Was exceptional customer service and very helpful!

I used the services through a third party and was impressed with how easy it was. The negotiated rates were worth it. However, due to an unseen policy with the hotel, I was not able to check-in but I had already paid for the room. Hotel Planner responded quickly to my situation and was able to resolve the matter. It's a good thing I keep copies of email confirmations and charges -- they're issuing me a full refund. I would like to try the service again. This time, I'll make sure there's no unwritten policies the hotel didn't provide.

I was getting the run around trying to cancel a hotel reservation. When I wrote to Consumer Affairs they helped resolve everything and even followed up by email. Greatly appreciated the service. Sometimes something that should be a simple fix turns out to take hours of a person's time. So the assistance was needed.

Booking our hotel rooms for an upcoming family reunion was very simple and quick! Great customer service from Reginette via a follow up email! Quick response to a question I had. All around great experience! I would recommend to a friend and will use again in the future!

Buyer beware! Do not use HotelPlanner.com!!! I travel on a regular basis and use hotel booking sites frequently. When I wanted to try something new, I called HotelPlanner.com. The representative acted like they were a direct agent of the Hotel I was attempting to book. They gave me a quote for the hotel that was reasonable and then proceeded to quote taxes and fees associated with the booking. The hotel room was around $60 dollars and the taxes and fees were approximately $39.00. The phone representative could not tell me what the fees were for and said they were quite standard for the area I wanted to stay. I was tired and in a resort town so I believed her.

My husband is affiliated with the military service and I had made a reservation through your third party company. I did not realize that we needed to go about the reservation in a different way for my husband to get reimbursed while we were traveling back to Indiana and from Hawaii. Reginette and the department in charge of following up with the hotel to ensure they had canceled my reservation without a cancellation fee, continued to update me various times through the process. I couldn't be more thankful for the effort and dedication Reginette and the department did to ensure I would get a refund. Reginette was very kind, caring, and willing to help resolve the issue. I would recommend them in the future.

I ran into a booking issue when booking for a lacrosse tournament in Richmond, Va., this coming weekend 6/16 - 6/18. I sent a SOS message and a wonderful customer service agent by the name of Reginette, came to my rescue. She was polite, understanding and patient with my request and she was able to undo my mistake and help me move forward. I will not only recommend to a friend but I will use this chain and service again! Thanks.

I booked a room here after reading the reviews. Holiday Inn Express & Suites Cincinnati N/Sharonville 11160 Dowlin Dr. Cincinnati, OH 45241. When I arrived the hotel was dirty and unclean, I asked for a refund but was told I booked thru a third party and there are no refunds. I then called Reservations@HotelPlanner.com/1-866-797-2018 and they said there was nothing they could do. This was an expensive lesson but one well learned. I will never use HotelPlanner.com again. Had I booked directly at Holiday Inn I would have received a refund.

We booked a hotel through HotelPlanner which was less than satisfactory once we checked into the room. We ended up having to change hotels late at night. The following day I emailed HotelPlanner customer service and received a response that day that it was being researched and the representative I worked with was friendly, responsive and worked to help me reach the conclusion I was seeking. I was very appreciative for their prompt response and fair treatment of the situation.

This is the first time I am using HotelPlanner and I am very impressed with this company... Especially their customer service. I immediately received an email from Reginette ** who is the Customer Service Representative, acknowledging my reservation with HotelPlanner and thanking me. I had a question regarding my reservation and Reginette was able to assist me. An outstanding employee. I am very happy I found HotelPlanner and will definitely recommend to family and friends. I am a very Happy New Customer.

What a great help with changing my reservation on a mistake that I made personally. Above & beyond service. Super quick response time. Awesome! I wish all hotels & reservation services were like this. Reginette ** was specifically a great personal help!

I made reservations through the group rates I requested for my wedding. However after making the first reservations I discovered there is an additional 12 mandatory fee. I decided to keep the reservations and just make it for wedding night. I called the number given on the confirmation, and the hotel directly neither could assist me in changing the date from 07/21 to 07/22. I received one of Reginette auto emails and responded. She quickly responded and let me know the change has been made. Great customer service!!!

1. I reserved a hotel through HotelPlanner on website. Very fast with competitive price. I was satisfied. 5 stars here. 2. I called later to cancel a reservation using the toll free number indicated in the attached confirmation, and it does not seem to go well. Neither my confirmation# nor the itinerary# was recognized after 3 times speaking with 3 different representatives; although they tried their best to help. They even offered me to call other HotelPlanner number. 3 stars here. 3. I sent an e-mail and immediately received a response. The cancellation was executed less than 1 min. without further question. Reginette **, in particular, was friendly and clear throughout the communication, ensuring my satisfaction with the matter. 6 stars here. 4. Hotel Planner should re-visit item #2 to get 2 more stars (still smiling). A few sincere words from a customer.

I had questions regarding my booking for a hotel room for a wedding block. Reginette was quick to respond to my questions and broke each question down to ensure that all information was correct. I have been in customer service for 12 years and always appreciate a job well done. Thank you Reginette!

I recently search for hotel rooms and are across Hotel Planner. Booking was very easy. One of the people in our party broke their leg and could not make the trip and Reginette helped me get it resolved even though it was not her department. Very quick to respond. Definitely recommend!!!

Recently I had to cancel a reservation I had made through hotel planner. I used the website to cancel but was still unsure if everything had indeed been cancelled. I was delighted to get a follow-up email from Reginette ** very soon after I cancelled letting me know that everything had been done correctly. That email really eased my mind and I told her I was so pleased with the efficiency and thoroughness of the service I received. I would definitely recommend HotelPlanner.com to others! Thank you!

When I agreed to help plan a conference, I immediately contacted Hotels.com. They told me they don't do groups and that I needed to use Hotelplanner.com. Big mistake! I was inundated with hotels and emails from all over DC, MD, and VA. I thought they were supposed to SAVE me time! I later from one of the hotels that Hotelplanner.com charges a 10% fee to the hotel even though I did all the legwork. That should be spelled out clearly to the customer, verbally and on their website. My conference was with my religious organization and they would not think kindly of a third-party payment system. In addition, don't be fooled. The 10% cost is built into the nightly price so it's not a free service. My initial representative (Suzy) went on vacation and Tiffany filled in. She was inconsistent in returning emails and phone calls and obviously did not take the time to read what I wrote to her.

I recently booked 14 days in a hotel through HotelPlanner (the "hotel" need another review) for a medical treatment. The treatment end earlier so we went to the Front Desk and they told us that we can claim the unused days to the third party, in this case HotelPlanner. Oh my God, they accused us left the "hotel" without the check out (I have all the emails). They invented all this drama because they don't want to give us back the money. Very unprofessional and disrespectful to the customer. The "hotel" also has not returned my deposit. I read in another webpage reviews a complain of a lady that happened the same. So stay away from this company.

When booking hotel reservations, I love using HotelPlanner.com. They provide excellent customer service and follow up. The ease of logging in and booking the great deals they offer is appreciated. Thanks for the excellent support you provide! HotelPlanner.com is a must for your next trip!

I booked 2 rooms for 2 nights at a Days Inn in KC, MO. I had until the day before to cancel them. I went to the cancellation link on my confirmation email and cancelled the rooms a couple weeks prior to the date I was to stay there. The Days Inn charged my credit card and said I was a no show then gave me the runaround. Hotel Planner was able to get my money refunded to me within a couple weeks. I recommend HotelPlanner, but DO NOT recommend the Days Inn.

Exume responded and helped me with my booking issue asap. Was fixed instantly and with great responses to my emails, No issues whatsoever. I would definitely do my booking again through this process. Hope this helps. Thank you.

When I saw that the booking agency, HotelPlanner.com, boasted a 4.3 out of 5 approval rating, I thought it was safe to trust the descriptions of the hotels advertised on their site. I wanted a place with a full kitchen (the site was not clear that full kitchen meant minus an oven), and when I found out the well rated Extended Stay America in Hayward, CA was full, I chose the closest one to it, also advertised by HotelPlanner.com, the in Union City location. After we arrived, the polite young woman at the desk told me (basically) that our 6 night stay was not considered long enough to deserve housekeeping, something I saw later is in the hotel's Terms and Conditions, but not nearly as upfront like the amenities or no smoking policy. No doubt because fewer people would choose them since their rates are comparable to places that offer housekeeping daily.

Due to a computer error, I was mistakenly booked with the wrong dates for a hotel but through the kind and diligent efforts of Ms **, and the generosity of the Seattle Hilton, everything was made right. I must say though, it was through the efforts of Ms **, her kind listening and expert customer service that this was all made possible. Ms ** saved the day and I cannot sing her praises enough! Give her a raise!! Thank you Ms **!

When on the site looking for a hotel for our group. I did not book anything. I am now receiving 10+ emails a day asking me to sign a contract for a hotel I supposedly booked across the country in a state I was not even looking at. The supposed date of the stay just passed and I am still receiving emails. I have responded saying I never booked the hotel. The emails continue. I mark the emails as junk and they keep coming into my mail. I would never even go on their site again!!!

We recently booked two hotel rooms through HotelPlanner and found that we were very unsatisfied with the hotel and its employees. The pool and hot tub were not in working order as we were assured they were when I phoned the hotel to confirm. We had numerous problems from the rooms being cleaned when they weren't supposed to be and things missing from our rooms, to people partying both nights we were there to the point the police were called. We were very unimpressed with the hotel but extremely impressed with the customer service at HotelPlanner! I contacted them upon returning home with our issues as it seemed to carry on all weekend and wasn't a child friendly environment. The people at HotelPlanner were able to get us a partial refund upon them investigating the situation. I will definitely book through them again!

We are taking a trip to Boston this summer. I booked a room for 3 people at the Copley Square Hotel for 3 people. I specifically typed 3 people, not 1. My reservation came back as 1 person (not 3) and a King or 2 Double Bed room. No big deal-- we could make either of those work as the 3rd person is our son. However, I call the hotel directly to check on reservation. I am told that we have a queen bed-- 1 queen bed. Obviously that will not work for 3 people. Their suggestion has been to rebook the room at over $700 more than the original price. I want the price that we originally booked at with two double beds or a king bed. NEVER was a queen bed mentioned. We certainly would not have booked that as it would not accommodate us.

Just want to thank Reginette ** for responding so quickly and so politely regarding a query I had about my hotel reservation in Miami. Thanks for your efficient service Reginette and congratulations Hotel Planner for a great customer service. I got a great hotel and good prices. From Happy Customer.

I was pleased with my experience using the HotelPlanner website to book my reservation for the PBA50 Regional Tournament in Canton, OH. There were many excellent choices of accommodations, and I was able to find one that suited my needs, the La Quinta Inn and Suites. It was a clean comfortable room, and the free breakfast was very good. The staff was friendly and helpful. HotelPlanner is a valued sponsor of the PBA, and I believe in patronizing those sponsors.

Made a reservation and had to cancel within 24 hours. Was given cancellation number and assured card would not be charged. According to HotelPlanner.com I have nothing in their system BUT they charged my account. When I called to get this straightened out they just wanted credit card information, this again being told there was absolutely nothing in their system. Hotel had reservation and cancellation numbers. BEWARE!!! Took my money and said NOTHING COULD BE DONE. Needless to say it is now in bank's fraud department's hands. Lesson learned the hard way. BUYER BEWARE!!!

Reginette was very helpful in locating my booking at The Marker hotel in San Francisco, she even contacted the hotel in my behalf to confirm my booking. The quick communication that Reginette established was above and beyond. Thank you for the assistance!

I had booked rooms for an anniversary party and did not realize I had done them as pay now. I had to cancel and I received the best customer service from Reginette **. She not only easily canceled my rooms but I did receive my refund the same day. Unheard of! Excellent!

HotePlanner.com has one of the best hotel rates and the customer service they offer is amazing. I have booked so many hotel rooms through them and every time the room was as described. I found this website better than booking.com, trivago.com and the price on this website is generally competitive/lower compared to other websites.

I jumped the gun with my review. They were a class act and refunded my money back to my credit card quickly. So the big question... Would I use them again? Definitely I would use them again. It was a simple mistake that could easily happen and like I said I got my money back ASAP from them. All I did was notify them and they took care of everything. I didn't have to jump through one hoop. You can be at ease using hotelplanner.com

I travel a lot for business and couldn't get my usual hotel in the area needed this time. Contacting HotelPlanner worked for me. I got a room near my business appointment with little hassle. There was a mistake in the billing, and once I let HotelPlanner know, they rectified the issue immediately. I would definitely will use HotelPlanner again.

I had some concerns after booking with Hotel Planner for the first time and not being able to locate our reservation. I emailed Customer Service and they replied very quickly, were super helpful, and even followed up after the issue was resolved! I look forward to booking with Hotel Planner in the future!!

We were disappointed that the motel we selected for the use of the hot tub during our Econo Lodge stay in Missoula wasn't working and also that there was no hot water the following morning for showers. Reginette from Hotel Planner was kind enough to give us a discount on the room and let us know that the hot water was fixed the same day just after we checked out, and that the hot tub will be fixed and maintained in the future. I was impressed with her professionalism and we plan to use Hotel Planner again when we head for Glacier National Park in another month or so. As I shared my story with family, we all agreed that you just don't get customer service like this anymore. We were all impressed. Thank you Hotel Planner, Econo Lodge and Reginette.

I recently booked a hotel through HotelPlanner. Booking was quite easy & I felt like the price of the room couldn't have been any better. I was reviewing the itinerary today since the trip is in a week & a half & noticed that the # of guests was wrong. I used the email address to contact someone to see if it could be updated on the hotel site. Disclosure stated that only those registered can stay in the room. I got a reply within about an hour stating that the error had been corrected.

I booked a room online and the room I booked had an minor issue. It said 1 adult instead of two, and I didn't feel like calling because I hate being on the phone. So I emailed them, expecting them to reply back next thing tomorrow morning. But they got back to me within 30 min. Not bad.

I made an inquiry through HotelPlanner.com for a group of hotel rooms for my wedding guests. I did not make any bookings through HotelPlanner nor did I ever speak or communicate in any way with any agents. I made my own hotel booking in person with a local hotel. Several months later, one week before my wedding, a HotelPlanner agent sent an email to my hotel asking them to cancel my booking on my behalf. I NEVER SPOKE with them for any reason at any time. When I called HotelPlanner to try to resolve the situation they did not respond to any calls or emails. Luckily, the hotel was able to solve the problem for me, but I recommend not giving any information to hotel planner for any reason or using them to book.

I was on Priceline.com to book a room and somehow was redirected to Hotel Planner. Didn't pay any attention to it until I had a problem about changing and eventually canceling the reservation. When I needed to change the reservation, I was told I needed to cancel and start over again (incurring a $25 cost) which I never have had it been with Priceline.com. I had conflicting info, calling hotel etc till I was able to refine the original reservation. Unfortunately, my husband needs surgery, so we need to cancel totally... Again $25 charge. This is bait and switch when you think you are in one website and then somehow switched over to another. Strange thing is that my receipt says Priceline on top and the phone number is answered as Priceline never HotelPlanner.

Booked Heritage Ranch Bed & Breakfast through HotelPlanner via booking buddy. $267 was immediately taken from my checking account. When I called the Bed & Breakfast the next morning I was informed it was not a Bed & Breakfast and that the ranch had been sold several months ago. When I called HotelPlanner I was informed they had a "no cancellation policy". I argued with someone from what sounded like a call system for 30 minutes being disconnected twice.

This company lied to me and said the hotel messed everything up when they never actually sent my reservation until I called to inquire. By then it was too late. Don't get left without a room like me. All this company does is source your business to a priceline.com or something like that. The lady April ** even hung up on me when I got frustrated at the situation at hand cause I called the hotel myself and found out all she was doing was lying to me. As we speak I'm still waiting on my refund to book another room. As I am not rich and can't afford to pay for two rooms on a vacation. Please use someone else. This company is the worst. I wouldn't have even given it 1 star but it made me.

I recently booked a room through Hotel Planner's 800 phone line. The room online was $120. However, I was told this room was not available. The available room was $134. Well, by the time I was done, the total was $181. Had I booked directly with the hotel, this same accommodation would have cost me $113. Plus tax for a total of 127. I will never use this site again.

I accidentally booked a hotel with the wrong address that was not supposed to allow a cancellation. I immediately contacted Hotels.com and they were able to help me change my reservation thus saving our trip. They were very helpful and timely in their response.

While uprooted from flooding at my residence, I decided to spend a weekend at a Motel 6 in Carlsbad. On the evening of the planned stay, I misplaced my wallet due to having to move my possessions from place to place constantly. Hotel Planner was very cooperative in helping me get a full refund, and followed up when the motel was somewhat less helpful. All that, and I found my wallet after a couple of anxious days.

Dear all, I booked a hotel room in a four star hotel for my line manager via hotelplanner.com but when she arrived the hotel was overbooked and they put her in a really bad two star hotel. I sent a complain email to the customer service and they replied really quickly and now I hope that the refund will be paid out as quick as they replied. :)

The hotel was nice, breakfast better than usual. I choose this hotel because it stated it gave a military discount, unfortunately when I asked for the discount the women at the desk said that I was already getting a very good price and since I bought through a third party the management was not going to give me an additional discount. I picked this venue over others because they advertised a military discount, if it is listed as one of the perks offered it should be given.

I am extremely disappointed in the company. I have been trying to plan a trip for nearly 2 weeks and have gotten nowhere. No one can answer why my request is not going through. I have been in contact with 3 different people from the company and no one can seem to help me or they push me to someone else. I leave phone messages and they don't return calls. I send emails and the response is minimal, when and if I get a response. I was told my issue would be resolved and it still has not. I try to get in contact with management, and no one can point me in that direction. No one can seem to honor the hotel prices that I am seeing online. Beware before you start booking with them! I've spent too much time dealing with this already.

Made a reservation through this site for a planned 2 day trip. Chose the "non-refundable" fare only to have the meeting abruptly cancelled about 12 hours later. Called the hotel who advised I would have to contact the site I'd used to make the reservation. The next day I received a customer satisfaction email from Hotel Planner. I told them the situation and shortly after received an email with a credit advise for a refund. Impressive!!

On my recent trip to Martinique, they were extremely helpful with some last minute changes to my itinerary due to a flight change. They were very quick to respond to my emails, polite and helpful. Overall, I had a great experience using Hotel Planner for the first time.

Just wanted to give HotelPlanner.com a big thank you for helping me out. There was some confusion with the hotel booking when we arrived and I wasn't impressed with the hotel, but hotelplanner.com totally made it right. I will be sure to use them again knowing they've got the customers back. Thanks!

I made a reservation online on Saturday, Jan. 7 for that night in Columbia, Missouri at the Best Western Country Inn. The information online stated that the hotel had an indoor pool. I was planning on having my two grandchildren stay with me that night so that they could enjoy the pool. When I arrived at the hotel I found out that they did not have a pool at that site, but that I would be allowed to go to another site to swim. I did not want to travel after dark with my 2 grandchildren, and canceled that reservation. Hotel Planner got back with me a couple of days later and were very cooperative about refunding me the payment I made. I was delighted with the prompt and quick response. Thank you Hotel Planner.

After a very frustrating struggle, Hotel Planner was able to resolve our issue.

Reginette was wonderful. I had accidentally and incorrectly booked a hotel for an upcoming cheer competition. This booking through a website is all new to me. I had stressed all day trying to cancel this reservation once I realized I had completely booked it improperly. The hotel said I had to contact Expedia. Expedia told me I had to contact someone else. I made several phone calls and sent out emails trying to get this resolved. I was so relieved when Reginette contacted me to let me know it was cancelled. I really appreciated her timely response to my email, and she was very polite. I will definitely use this site in the future for vacation planning when I get to choose which hotel we stay at. Thank you.

I had questions about arrival time and getting checked in and Reginette ** with Hotel Planner was extremely helpful and courteous with all of my questions and concerns. Thank you Reginette!! : ) This was my first time using Hotel Planner. The experience was awesome and I will use it again and recommend to my friends and family.

HotelPlanner is Great. They are there to help when HELP is needed. I have a situation, and their Customer Service people was right there to help me out. I would recommend them to anyone that's in need of a hotel. This company will set you right up, NO questions asked. Great people to work with... Hotel Planner #1 for all your hotel needs.

I had planned to attend a week long business conference in Vegas when an unplanned illness prevented me from going. A colleague was able to cancel my hotel reservations during check-in to the hotel. I was charged a 1 night cancellation fee due to the last minute change of plans by the hotel. I contacted Hotel Planners and they worked with the hotel to give me a full refund, no cancellation fee. All I had to do was submit a doctor's note. Very easy, no hassle, and very much appreciated. Excellent customer service!!! God bless.

I had discovered 2 charges for the same hotel for the same room and night. I contacted HotelPlanner.com and explained my confusion and concern. Reginette ** immediately took on my issue, researched it, contacted the hotel, got them to understand their mistake and credited my credit card. Then Reginette immediately got back to me with this resolution. They were extremely helpful and very easy to work with. Thank you!

I felt I had been billed incorrectly & called customer service. The matter was investigated and I received reimbursement. I was very impressed with the very professional manner in which Reginette handled the situation. Hotel Planner is very fortunate to have her on their team.

We made reservation through hotelplanner to attend the Hoophall Tournament in Arizona our younger son would be playing in. The day before our trip our daughter unexpectedly became very ill & was hospitalized in the ICU. Truly nothing was important in that very moment, but I eventually got around to calling hotelplanner to cancel our reservation & left a message as it was very early. Not too soon after I received a call back from Reginette **. She patiently listened to our circumstances, and first extended get well wishes for our daughter. She notified me that she could not really do anything about cancelling the room on her end, but that she would refund our money for the reservation.

I needed to change the dates of a reservation I had made. I had an extremely difficult time trying to do so and was bounced back and forth between the hotel and HotelPlanner. I was given conflicting instructions and was very frustrated. Eventually, though, HotelPlanner came through and rectified the situation and I was very happy that they stepped up and helped me.

Thanks for your follow up. I would recommend hotel planner if you want to book a room. The f/u was quick and kind. Thanks. Originally had hotel planner do my planning for a motel in pigeon forge, in which we had a confirmation number only to find out when we got to the motel late in the evening, they showed nowhere for our reservation. So we had to drive back home which was 6 hour drive. Hotel Planner made it right for us.

Reginette ** was extremely helpful and accommodating while booking and when we had to cancel our reservation. Unfortunately, we needed to cancel travel plans for Thanksgiving since my wife and I are sick and we can not bring the illness to a family member who is in cancer treatment. I really appreciate the help and quick response I received and will use Hotel Planner again when we re-book the visit. Thank you.

In September 2016 our family ventured to Quebec City, a preplanned vacation from Caledonia, Ontario. Upon arrival in Quebec City we found our hotel lost our reservation. My option 900 dollars at a Landmark Hotel or our van as sleeping area. My wife called HotePlanner. They calmed us and found us a great room at Port Royal in Quebec City for 229 an evening. It was perfect. Great locale, great staff and beautiful hotel. We are going back there next year. But thank you so much for saving our family vacation. Great job!!! 10 stars.

I am utterly disappointed with the service I received from Hotel Planner on 11/11/2016. I have never used their services before and I will never use it again because they will blatantly lie to you to get your money. I contacted one of their sales agent on 11/11/16 to make a reservation after I was unable to book online a hotel I found on their site that had a good review and a good rate for the night (Courtyard Marriott). The agent I spoke with informed me that the hotel I was considering is actually closed down, but he would be happy to look for other options close to the area of where I was looking at.

We had requested a waiver of the cancellation penalty at the Riad Shama for our department head indicating a valid reason. We contacted Reginette ** and she was very helpful in assisting us secure the waiver. While we had requested assistance from our local counterpart in Marrakech to contact the hotel to request the waiver which was approved by the owner, Reginette was diligent in updating us with information from their own department who was handling the email communication with the property. She was always positive in her responses and showed an eagerness to help, a sure mark for good customer service.

Novotel Panama - Reginette ** was able to resolve an issue I had with this Hotel. Even though I booked a reservation for 3 people, when we arrived at the Hotel we were forced to pay addition fees as there were 3 of us and the Hotel informed me that although we had booked a double room, there was only 1 guest indicated in their records. Reginette helped us find a resolution and is highly appreciated.

They were so very helpful, understanding, polite and a quick response to answer all of my questions and concerns. They went out of their way to make things easy for me. Very much appreciated. Top notch service! I would recommend them to all my friends and family. Thank you again!

I recently booked a stay at a local motel and upon arriving, was both mistreated and our room wasn't ready. I immediately contacted hotel planner and one of their representatives helped me out by the name of Reginette. They contacted their billing department and immediately had a refund on its way. They took the time to review this and come to the conclusion that this was wrong. I really respect them for the professionalism and swift responses. Though my experience with the motel was bad, I will definitely continue to use hotel planner because of their care to the customer. Thank you.

I had an issue with the Red Roof Inn I stayed at - due to some communication and logistical issues, I was charged twice for a room I had already booked with HotelPlanner.com. I ended up contacting them a few days later and they were on it RIGHT AWAY. Within a day I got a response and a refund. This is unheard of service from a website company. I would recommend HotelPlanner.com any time! And, I'll be using it again when I travel again.

I had a 2 night reservation at the Red Roof Inn in downtown Chicago, Illinois. I only needed 1 night and asked to be refunded for the 2nd night. I have been granted that request and thank you very much.

When it came time to check in their service wasn't available... took 45 mins to find this out! So then that left me to pay for my room on site and now cannot seem to get my refund. Will never use this service again... bunch of crooks.

Card charged twice. Simply amazing... Regine showed me favor and IMMEDIATELY forwarded my concern to the proper department & they fixed my issue in a timely professional manner. Very very professional A+. Then last week everything had went wrong for me until Regine and her colleagues came along.

I had the pleasure of being assisted by Reginette ** from Hotel Planner who was very courteous, thorough and efficient in her dealing with my delicate situation. I had been previously placed on the phone with a gentleman who then claimed he could not hear me after I had been waiting for over 20 minutes. When I emailed your company, Reginette ** stepped up and was very efficient in changing my date which I reserved by mistake and was able to get my son in his room for this evening as intended. I am truly grateful for her wonderful customer service and expeditious manner in which she handled everything especially due to the fact that I was at work and my son would have been stranded in another city. Much appreciation.

I used HotelPlanner to book a room for a work-related stay. Immediately after booking, I realized I made a mistake on the city! I quickly called back and was able to cancel my reservation getting a refund---minus the $25 cancellation fee. I emailed Reginette ** with my concerns. She responded to my email in a very timely manner and was able to refund the $25 cancellation fee as well. Yay! Thank you! I would not hesitate to use HotelPlanner in the future.

This was the first time I had used Hotelplanner.com to make a reservation but not the first time I booked travel through a website and have to say the site is easy to use and the service we received has been great – would definitely recommend this site to book and know we will in the future!!

Reginette was prompt & effective. She resolved my problems quickly & painlessly. I could not ask for a better more rapid response in a situation like this. I will suggest others work with HotelPlanner based on her work. Congratulations on such great customer service.

I contacted the site because of a billing issue. The customer service representative was very helpful and cleared up the situation for me. Turns out there were no problems on their end and I had incorrectly read my credit card statement. They were prompt with their response.

We had planned on going to Tybee Island in October, staying at Hotel Tybee. Unfortunately, due to the damage from hurricane Matthew, the Motel called and said they were closed for repair. The reservation was made thru HotelPlanner and prepayment was made. Prompt repayment has been made to our account. Any future trip reservations will be made thru HotelPlanner. Very satisfied with their service.

My husband booked a hotel at 8:00 Pm. I was at work and I got home and called at 3 in the morning. I tried to cancel and was unable to do this due to your cancellation policy! When I arrived at the hotel it was the ABSOLUTE WORST hotel I have ever been at! I could not stay. I had to drive an hour and a half away after an eight hour drive to get a room that I could breathe fresh air!! I did call today to get my money back and had to pay for a night that I did not even use! And got charged the cancellation fee and hotel room! Nice way to take my hard earned money! You guys must enjoy taking people's money! That is why there is a $25 fee to cancel! But thanks for refunding my money for the next two nights!

I made a reservation last Tuesday for a 4 night stay in Mexico for our family (2 adults, 2 children). I received a confirmation email and after reviewing the details noticed that the confirmation showed 2 adults and 1 child. I called the customer support number in the reservation and it immediately went to "no agents available, leave a number and we will call you back". I left a message with my itinerary number, name, phone number and a brief description of the problem. The next day I received a voice mail saying, "This is HotelPlanner, we received a missed call from this number and are calling to find out why you called?" Again, I left all that information on the voicemail. After 3 attempts to return the call I finally was able to talk to a "live" person named Regina. She listened to my description of the problem and told me "that reservation was prepaid, there are no changes or cancellations allowed"!!

I found the HotelPlanner website deceiving and if I could give this site 0 stars I would. I reserved a room and the website said a 10% discount if you prepaid. I did and did not receive the discount. When I called, I was told by "Gabby" I could cancel without penalty; even though I told her it said I would be charged $25 according to the e-mail I received...AFTER I paid. (This call was made immediately upon the reservation.) After cancelling, I was told I would be charged $25. Are you kidding me? I was also told I didn't get a discount because it was such a "great" deal. I don't think so! I happened to live in this area for most of my life and know I did not get any special price. HotelPlanner should make all of this information CLEAR before you book. I will NEVER and I mean NEVER use HotelPlanner again!

Last night I purchased a one night stay at a hotel through Hotelplanner.com and the charge was listed on my online bank account. When we arrived the hotel said they had sold out that room and the website somehow didn't recognize it. They had another room I could get if we attempted to cancel the initial reservation and start over. I tried and could not.

First, I was saddened to know HotelPlanner did not do everything it could to get us a lower price. I was told we had to pay the same increased price that a wedding party paid who had previously book most rooms at the motel. I requested accommodation for my disabled father and none of those were shared with the motel. The motel was outstanding and we were pleased with the exceptional breakfast and the lady at the desk graciously moved us to the first floor so that my father who walks with a cane, didn't have to walk the steps to the 2nd floor.

Our company's plans changed and we no longer needed HotelPlanner.com services. I emailed at least 3 times to tell them. We kept receiving offers and even a call and tentative booking from hotels. Such a waste of the hotels' time. Would never recommend this service.

Within the agreement, the without any information $90.00 would be paid if my group used HotelPlanner.com. We did. My group used 6 of the 10 rooms blocked for us. I didn't get their paperwork, but how hard is it for you to get it. The way I see it at this point, even if I had gotten the information from my guests, the BS being sold to me is fraud. Thank you for nothing. Keep the $18.00. It seems y'all need it more than I do.

I wouldn't give them any stars at all if I could. I made a reservation and not 10 minutes later had an emergency occur where I needed to cancel that same reservation. They would not allow me to do so, stating it was nonrefundable. I told them it was a family emergency in a totally different state, but to no avail. DO NOT USE THEM!!!

I used HotelPlanner.com to book a room and was unable to use the room. My card was charged for the room and so I reached out to let them know I was unable to check in and they immediately responded to my request for a refund. They responded in a timely manner and took care of the refund immediately.

I planned to do a family reunion by myself thinking only 30 people would attend. To my surprise we are pushing 100. Hotel planners and the people they selected to work with are past excellent. I'm almost 60 years old and I ask myself what have I got myself into. After talking with Eric and Keith they gave me confidence that I can do this and I will be okay. At times I freaking out would call Eric saying the same thing over and over but he was always pleasant. One time I call Keith just being scared and knowing that I'm on a fixed income I could not afford if my family didn't come through. They sincere concern just comfort my soul and two weeks from the reunion I feel confident that this reunion will be great. Thank you Hotel Planners and Marriott Peachtree Norcross. You Rock!!!

I booked a hotel online. The hotel told me the morning off my booked stay that they did not have a reservation for me even though I provided them a copy of my booking confirmation through Hotel Planner. I ended up finding another hotel, but original hotel charged me for my "no show" booking. I asked for a refund and was refused. Reginette ** from Hotel planner stuck with it and dealt with my complaint with courtesy and professionalism. I was a little irate with the process, but I did receive excellent customer service from Reginette and my complaint was eventually resolved with a full refund offered. I am also a Customer Care manager in addition to a risk manager. I would personally would hire Reginette for my team. Hotel Planner is lucky to have such a strong customer service oriented employee working on their behalf. I was extremely irate with how everything was handled initially except by this one employee for Hotel Planner.

I reserved a room in Miami. At the very top it says, "Pay $0 today! You selected a pay at hotel rate". Well somewhere in the fine print it says you may be charged the full amount today. This to me is very misleading as for I am not a lawyer. It also says my card will not be charged today, only when I arrive at the hotel. After calling the support number that no one ever answers, I was able to find another number for them on google. The representative, Reginette ** was very rude and unhelpful. Very short with me and showed no empathy at all. I will never use them again and just want to recommend that everyone beware of their scams.

I reviewed my itinerary email and the number of guests and was wrong and the room was a smoking room. I immediately attempted to reach customer service to make the changes but kept getting "All agents are busy assisting other customers" or something to that effect. I was asked to leave a message and someone would contact me. That never happened and after 6 such attempts, the recording changed to "You have a contact error" whatever that means, and I was disconnected. I called the hotel directly and they can't change the reservation so if HotelPlanner doesn't connect with me I will have to stay in a smoker's room or pay a $25 website cancellation fee for the privilege of not inhaling stale smoke. I will never use them again!!!

Had a question on room booked. Reginette investigated and resolved the problem within hours of email sent. As a former supervisor of United Technologies East Hartford, Ct. I would be very proud to have this employee working for me anytime. Keep up the great work Reginette. Will always use Hotel Planner in my future travels.

When hotelplanner owes you money they refuse to get in contact with you by phone or by e-mail but yet when they want my business they continue to harass me by phone and email. I will not do business with them again.

After booking my reservation with HotelPlanner.com I was terminated from my job approximately 6 hours later. The cancellation policy was strict and no cancellations. I wrote their customer service and relayed my extenuating circumstance and was extremely upset, concerned as this was no time for a trip nor would I be able to pay with a loss of job. Ms. ** was more than kind and assisted me with my refund.

I am in the military and am currently finishing a posting in the UK. I had to find a Hotel that fit within my budget while waiting for my furniture and effects to arrive from the UK some month and half or better. Sadly I was using a Google.UK search engine and it put the room costs in Pounds vice Dollars. This of course completely blew my budget out of the water and the website wouldn't let me cancel my reservation. In desperation I contacted the Reservations HotelPlanner rep and she responded back very quickly and cancelled my mistaken Hotel Reservation thus saving me a lot of trouble.

You book and pay online. Once you show up to check in you have to pay additional charges that you're not properly informed of. Try to call them and every hour of every day their systems are magical down and no one can help. You are then forced to pay the additional charges or lose the amount you already paid to HotelPlanner. During check in I was not the only customer with the same issue. The hotel desk even tried to help us all find the part that should have shown us additional fees required to check in and no one could find anything regarding that we would all have additional charges! At first I thought I missed something and it was my fault, however after noticing others having the same issue at check in we were all able to see that we were all taken by this scam!!!

I booked a hotel through HotelPlanner.com. I needed to make a change in the length of stay. Reginette at customer service got back to me in hours, not days and took care of it. She also researched and got the hotel to refund to me charges they should not have placed. I will use them again!

Reservation cancellation. Request was handled promptly and efficiently.

Yesterday my husband booked a hotel through HotelPlanner. After making the booking he discovered that the check-out date was the wrong one. This happened because of his severe dyslexia. He didn't know how to solve this online and because the reservation was made only minutes earlier, he figured because he caught it in time, he could cancel without losing the money, which was about 700 dollars. Unfortunately that wasn't so and the cancellation went through without refund.

I had to change my reservations and after initially calling the # that was listed, being advised to leave a call back number and over an hour later still no callback, I contacted HotelPlanner.com via email. My request was answered within 20 minutes and the information related to me was extremely helpful. The customer service rep was Reginette ** and I am very pleased with her assistance. Timely and professional. I will highly recommend her customer service.

I had booked a place but discovered that the date was wrong. I contacted HotelPlanner.com to repair my problem. Reginette contacted me very shortly after I emailed them, giving me instructions and a link to access the hotel directly, due to the type of site I had chosen.

Think the company is committing fraud. They are posting hotels that are not actual available like the inn at General Lee in Gettysburg. You're posting rooms that are not available. They took my credit card numbers and claim my card was denied. Nothing is wrong with my card. It is denied because they are frauding people because they know there isn't any rooms available for the dates I needed. This is false advertisement.

Unfortunately I decided not to go with the hotel I booked online, as it did not offer what I needed. I traveled to Oklahoma from Texas to take my little brothers to the Tulsa zoo. I thought staying in a hotel together for the weekend would be fun. They wanted a hotel with a swimming pool to play in, so I put that in my search. When I booked online I thought I was getting a great deal. However, when I arrived at the hotel I was informed the pool would not be open until Memorial Day. I asked the front desk clerk to cancel my reservation, so that I would be allowed to find another hotel that suited my needs. He did, and I honestly thought it was the end of the transaction.

I will never use HotelPlanner again. I made a reservation on March 7th for a hotel in DC. I was charged on March 8th. I called the hotel yesterday (March 28th) to ask about a parking pass, and was notified that my booking was cancelled with NO NOTICE from HotelPlanner and was also charged the full amount with NO REFUND. I have been trying to get in touch with someone about this and have been given the absolute runaround. I will never use this service again. I am completely dissatisfied and demand my refund.

Had an awful experience with this company over the weekend. They put me in a smoking room when I requested non-smoking. I have 2 small children and one has breathing problems. When I called and requested they fix the problem, they advised I check out of the hotel. By that time it was after 11 pm at night and we had been driving all day. The hotel had no nonsmoking rooms available. We ended up staying. The room had roaches and burn holes in the blankets. This company did NOTHING to rectify the situation. Boo to you hotel planner.

I am writing to inform all that HotelPlanner.com is a fantastic and fine oiled machine! Fantastic customer service and always prompt on information. I am a Sales Director for a Pennsylvania property and love my time spent with HotelPlanner.com and their site. Shanna ** does a fantastic job for us as well as many others guiding the appropriate groups to our attention and truly caring about their stay and experience with our property. We have had a representative stay on site as well, which tells you that they know first hand where they are recommending for your travel stay. I wanted to say THANK YOU to all that do such a great job every day! Everyone is in good hands with HotelPlanner.com.

Please be informed that I needed to change my booking reservations and I was informed to contact Miss Reginett **. Even though what I needed done was not a part of I do want to say that Ms. ** was very professional, a very nice person. Stayed on the phone with me until all issues were resolved. Issues such as this can be complicated when there is a third party involved. Ms. ** understood this and did all that needed to be done to resolve this issue. It was great to have such a knowledgeable to assist me. Thank you very much Ms. **.

I did not make this reservation. Unfortunately my 17 year old daughter falsely made the reservation using my credit card thinking her and her friends could pay cash for the room once going out of town and thus trying to do all this behind my back. I caught it however once seeing the email from HotelPlanner.com and then a booking confirmation in my email a few days later. Once I found out what was going on and what credit card was used and that my daughter had done this without my permission or knowledge I immediately called customer service to try to correct the situation and ask for a refund due to the circumstances and false pretense in which this has happened. The service representative (Skye) had no empathy for the problem and made no attempt to offer some kind of solution so I requested to speak to a supervisor in hopes someone could understand and be helpful.

As the recent blizzard headed our way, making it likely our power would go out, I made a reservation at the Holiday Inn Express in Silver Spring, MD after inquiring whether they had a backup generator. When we arrived, we were told they had no generator and couldn't guarantee hot food, wi-fi, or cable TV because of the weather. The lobby and room of the hotel were cold. We told the manager we wanted to cancel and find a hotel with a generator. The manager was obliging and cancelled our reservation, but said I'd have to work with Hotel Planner to get a refund.

I was contact by the CEO, who has agreed that his company will cease all contact with us going forward, and discontinue immediately the e-mails, phone calls and invoices.

We had a group of 8 international guests coming in early December whose trip was suddenly cancelled. We had already booked and paid for the rooms through HotelPlanner's group reservations. The rate we got made the reservations non refundable which was going to mean we had to swallow a lot of money on those unused rooms. I emailed hotelplanner about our predicament and Reginette came to the rescue. She took care of everything so quickly and was even able to help us cancel the prepaid reservation without penalty.

Had a problem with booking wrong dates. Immediately called the contact number and it was straightened out. I appreciate the high quality of customer service after the booking. The hotel was excellent because of location and easy access to interstate. Also good food and excellent shopping. When checking in and out it was easy because the bill was already handled by HotelPlanner.

This is the first time I've used HotelPlanner. Very user friendly and immediate confirmation email. Few days after I made my reservation, I had to make a cancellation of one of my nights. I couldn't find a tab for that type of entry only "view/cancel". Honestly, I was a little frustrated I could not make my change. I sent an email asking them how I could make the change online, gave them my new dates. Within minutes I received a confirmation email with my changes. Customer service like that should be taught everywhere. Thank you Reginetta... highly recommend.

12 hours after making a reservation for a trip I realized I needed to cancel. I was unable to do it on the link from the confirmation. I called the contact # and my call was returned by Regina, very promptly. She gave me the hotel's # to cancel and they said they couldn't do it. The hotel gave me a # to call for HotelPlanner. My call was again promptly returned by Regina. She initiated a conference call with hotel mgmt. They still said there was nothing they could do, and that perhaps I should try disputing the charge with my CC company.

I was very satisfied in the quick response and resolution to my stated concern. I will not hesitate to use your services in the future. Thank you!

Britta ** (Customer service Agent). Great service. Fabulously attentive. Will use and use again for team bookings on Hotels.com. Bidding process wonderful and resulted in great savings for the team.

Tried to check out one day early and was told I cannot get a refund for this day. If you decide to cut your trip short, don't expect to get your money back from HotelPlanner. Will not use this site again.

I had lots of questions regarding a recent trip and got excellent answers from HotelPlanner.com. They steered me in the right direction and made a pleasant trip extraordinary.

I was disappointed when I had booked my hotel room for my two dogs and I to find out at check in that they actually do charge extra for pets despite the deceiving information that hotelplanner.com had posted. Hotelplanner.com had a nice set up that showed all the nearby hotels that accepted pets and showed the fees associated with them... so I thought. I booked a hotel that said "pets accepted" and did not have a charge next to it when all other hotels that did charge stated it clearly on this website. The hotel was $100 and then $25 per pet so when I budgeted for $100 I was surprised and dissatisfied when I had to increase my budget by $50. There were nicer hotels at a better rate for this price and had hotelplanner.com clearly stated the fee for pets (as they did for the other hotels) I would have not booked the hotel that we ended up staying at.

I had to change a reservation made online, as I only needed to stay at a hotel 2 days vs. 7 (originally booked). I was afraid to cancel the entire booking and start over, so I sent an email. Within an hour or two, I received an email back from Reginette giving me the details of the change, and sending the confirmation of the change. It was so easy to work with them. Since we travel a lot, I will use them more frequently. I would recommend using them as a source for booking hotels.

I had to book an extended hotel stay for work so I was put in touch with Britta who not only got me quotes for area hotels but really went the extra mile to make sure I got booked in properly. The website also had some helpful hints regarding costs (no tax for a long term stay) which I wouldn't have known to ask about it if I hadn't seen it on the website. I have been at the hotel for over 3 months now and the staff has been great. I have been very happy here. All in all, it's been a good experience and they have been very diligent in following up and making sure I am still happy with the hotel they helped me choose.

I booked a hotel reservation through this site. The next month, I was billed by hotelplanner.com $154 for a $99 room. The following month, I was billed by the hotel an addition $113 for the same room. I was unable to contact ANYONE at hotelplanner.com to get an answer about the double charges and the hotel was also unable to contact them. End result, I was only refunded the $113 charge by the hotel. Call the hotel directly - don't use this site.

Although helpful to be able to find hotels within a budget, I had a hotel contact me with an agreement that I had not asked for. When I contacted the hotel about it, they told me that Hotel Planner said they had spoken to me and I agreed to booking with them. Hotel Planner never spoke to me about agreeing on anything. I had to contact them and tell them to cancel the booking, which they did, but I don't think anyone should lie about any agreements just to try and get their bookings through them.

Due to a health emergency, we were unable to travel on our originally planned dates. Reginette, with Hotel Planner, help us to changed the dates of our reservation. She was very kind and helped make the change easy to accomplish.

I booked a 1 night hotel reservation at Wingate By Wyndham Rome through Hotel Planner. The reservation was "non-cancellable". I planned to go to a concert from Little Big Town. The concert was postponed. Reginette, Hotel Planner & Client Service Specialist with Hotel Planner acted fast when I asked her if this reservation could be refunded because of this unforeseen issue. She managed to get this done in no time and I promised to book with this hotel again when the concert is being rescheduled. Well done Reginette!