HotelPlanner.com Reviews

The live chat online was quick and easy to use. The company worked with me to get a refund even though my reservation was non-refundable. My friend was sick in the hospital and was transferred last minute after I booked this. Thank you for caring and making my trip easier under not so good circumstances.

I accidentally booked for 2 nights and only meant to book for 1 night and Karen was Kind enough to refund me for 1 night. HUGE THANK YOU!! Will be booking with you guys again soon. Thank you guys so much.

I had to cancel my reservation, I was going away with my friend, but her son needed emergency surgery for his appendix and I had to cancel. I had booked a non cancellation room, but there was not hassle with refund, due to circumstances. Very helpful and understanding.

Karen helped me out with an issue I had while booking my hotel reservation. She went above and beyond, and called the hotel on my behalf in order to get my problem resolved. I'm super grateful for all her help, and will definitely use this service again.

This company cheated me out of $140 for a reservation that I made online and immediately canceled because it was for the wrong day. They refused to cancel the reservation even though I contacted them 2 minutes after the reservation was made when I saw the error. Bad Company. Do not do business with them.

Terrible experience with reservations. I did not know that I was booking with a third party, and I specifically asked for a booking in The Guitar Hotel over and over. And at check in I was told, "That’s not what you booked. I travel constantly and never was so dissatisfied. I will never deal with a third party again and will express my disappointment to every one I know.

Wife was unable to take the fragrance of the Courtyard Wilmington Brandywine Hotel. Karen ** very helpful in securing our courtesy refund. Karen kept us informed of progress in obtaining the refund. Have a nice day. And would like to thank Karen again.

I was not able to stay in the assigned room at Days Inn as I had asked for a ground floor room (travelling with pet). Upon my arrival, the hotel could not accommodate me. I was charged for the room anyway. Karen ** | Individual Sales Supervisor was instrumental in getting me the refund for the room and was in communication with me throughout the process.

The cancellation policy reads "Any cancellation received within 1 day prior to the arrival date will incur the first night's charge." We called more than 24 hours prior to arrival date, however after more than one phone call to try and sort this out, I am still being charged for the nights' stay. Will NEVER book on this site again & will recommend the same to anyone else.

This company was very professional when I needed to cancel/reschedule my hotel plans. According to their policy it states there is no cancellations which is what is agreed upon prior to booking. Unfortunately I did not think I would need to cancel, but life happens, and I had to. I was assisted, and my reservations were called, and I received a full refund. Thank you!!!

I needed to cancel a reservation due to family illness. Esther ** helped me get it done quickly, no hassle at all. She took care of everything and assured me my refund would be reflected in my account as soon as possible. I appreciate the prompt and friendly service during a stressful time. It means a lot!

We had to leave a day earlier than expected due to pending weather (freezing rain and snow), and we asked for a refund for that second night, since we weren’t able to stay. Our request was approved. We appreciate it. Thank you.

Karen ** was super helpful - I had a last-minute issue with a hotel and was able to resolve it quickly and she is a lifesaver. I have never used the chat option on a hotel reservation website - I would recommend that option. THANK YOU!

My fiancé and I checked into our hotel only to find out we had an emergency and had to leave the next day for what originally would have been a 3 night stay. I called the hotel who informed me I would need to reach out to HotelPlanner. When I did, they were very understanding and said they would work with the hotel and that I would hear back as soon as possible. Within 3 days, I was told we would be refunded after they had worked directly with the hotel, which was so great to not have to go back & forth between multiple parties. I am grateful for the refund and for their customer service!

I was delighted to find the speedy response to my mistake that was made when I booked hotel reservations with "Hotel Planner". The employee who initially heard my concerns was courteous and relayed the message to the appropriate decision maker. This was an expensive mistake that was excused by this company. I appreciate this and would recommend others to use this booking vendor.

Ester was very courteous, easy to understand, and cancelled our reservations with quick efficiency. An outstanding employee who is a positive reflection of your organization. Our cancellation was needed because of an injury which was going to interfere with our stay and getting around in the Casino.

I contacted a representative via chat regarding adding my wife's name to a reservation. Once I explained what I needed, Esther ** jumped in to help me solve my problem. It was easy and convenient. Esther contacted the hotel to request that they add my wife's name and it was as simple as that. Esther was very accommodating!

I am actually quite livid right now. I started with 50 rooms "booked" when I originally asked for a group room BLOCK. Then I was told during this recent convo with Esther that I needed to cancel my room bookings to move forward with a group request. thinking that meant group room block request and getting approved for it, not waiting for bids... so now I am left with nothing to show when I originally had 50 rooms. This has caused me a huge headache.

This review is for Ester **. Thank you for your assistance this evening. It was a Pleasure to be assisted in such a quick and stressless manner. I want your company to know if all the chat representative perform this way, You’re doing a great job.

Ursula **, who dealt with my problem, was very professional and extremely helpful when I needed to cancel a prepaid reservation due to illness. She was very good about explaining the process and following up to confirm that a refund would be made.

Karen **, a Supervisor with Hotel Planner.com, was very helpful in accommodating my need to change my arrival date due to a family illness. I appreciated her courteous and conscientious service. I will look forward to working with Hotel Planner.com again due to the professional service that I received.

I made a reservation on October 30 in error at Springhill Latrobe, Pittsburgh PA. Both Karen and Jessica at Hotel Planner we’re very efficient in redirecting me to Springhill, Clarksburg WV, which was the intended overnight stay destination. The original transaction at Springhill Latrobe was cancelled and is being refunded as I write. For solving my travel issue and rebooking my overnight stay, I found both Karen and Jessica professional, helpful, and very knowledgeable. I would definitely recommend Travel Planners to others and use their services in future.

The support person I chatted with was Karen **, and was very helpful and was able to cancel my booking really fast and quick and without any additional fees. Thanks! I don't know what to write else. Was a very short conversation since I was helped so quick.

We were allowed cancellation on a room that stated no refund or cancellation because our granddaughter who is playing for IUK soccer said that they were going to be playing against Asbury University on Saturday November 9th so we hurried up and booked a room at the Comfort Inn Lexington South. Unfortunately we found out that they had to play the losing team of the Asbury/Ohio Christian match which ended up being Ohio Christian. Thankfully they were very understanding on our predicament and allowed us to cancel so where we could change locations.

Sarah ** was absolutely WONDERFUL and sensitive to my dilemma. It has prompted me to use your service ALWAYS. Thank you to Sarah!!!! It is this kind of customer service that brings goodness and ease and understanding. Dr. Bayla **

I've booked a reservation on 29/10/2019. In the confirmation email, I found a typo in my guest's name and I would like to update it. I've tried to contact customer service again and again using different way (email, phone, live chat, facebook messenger). But still no response for over a week.

There was some confusion as to the company I was actually working with initially. Although there was a mild turnaround time, which had been disclosed, I am pleased with the communication and service provided to me in the end. Thank you!

Esther ** contacted an agent to help close a request and informed me only agents can delete accounts. She said she would talk with my agent directly because they would not delete my account after I had requested it multiple times.

I have been so thankful for the understanding I received when my flight was changed and I had to fly during the night and no longer needed my hotel reservation. I was flying to join my son in the Marines for his Marine Corp Ball. Thank you so much for helping me!

I had booked a room with doubles bed (email confirmation says doubles) through my corporate site but when I showed up at the hotel, they put me in a room with a single bed. I had to pay the difference at the hotel to "upgrade" my room. When I contacted HotelPlanner about this, they said someone will call me to resolve. A month went by with no call back so I reached out to them again, they were quick to tell me to keep waiting and that tickets are answered in the order they're received. After that, since August (it's been months!) I've emailed them, called them to get a live person (no one answers), and left them voicemail for callback - all NOTHING. No response. I'm super shocked, this is horrible - you should avoid this company because they'll clearly avoid you if there are any issues.

Your Customer Service Representative, Sarah **, provided outstanding customer service in helping me cancel reservations at Welk Resorts, San Diego, CA. A medical problem prevented me from flying to SD from NY for my grandson's wedding. She was so understanding and compassionate in resolving the issue. I hope she will be recognized at the highest level! Thank you Sarah!!

I made an error in my reservation and hit submit, I was able to contact Esther **, via Live Chat, who promptly helped me. The LiveChat went smoothly, and I am waiting to hear back from the representative. I was told that I would receive a final decision via email.

I'm very happy with the level of service I received from them. They went over and above where contractually they didn't have to. I'm very pleased with the service for my hotel reservation. The lady I spoke with was very helpful and took care of my problem right away. Thank you.

Hello, I was assisted today by Ms. Karen **. Ms. ** reached out to the hotel on my behalf, to switch my check-in date after a system error confirmed the wrong date. She was exceptional -- professional, prompt, and courteous. I highly recommend Hotel Planner and Karen **!

We needed to change our reservation of 6 rooms from 2 nights to 1 night to save some money for unforeseen issues. HotelPlanner, the Rate Provider and Comfort Inn all waived the NO CANCELLATION/CHANGE agreement and allowed the change. KAREN ** OF HOTELPLANNER WAS FANTASTIC GETTING THIS DONE!

I called to cancel a room reservation, with the first person I spoke with they told me that my room was no cancellation and was non refundable. When I quoted the cancellation date on my confirmation, that person sent a request for a supervisor to be in contact with regards to completing my request. I was contacted by the supervisor, Karen, within the time I was quoted and Karen completed my request for cancellation and refund without hesitation. I appreciate Karen’s help and commend her on her efficiency. Thank you!

I was very pleased the way my call was handled and the short time it took to resolve the problem. I will book another stay at a later date and hope to be satisfied of my stay. We visit Ottawa about three times a year and would likely book another stay at your hotel. Thank you.

I inadvertently booked a room for the wrong night. We all panicked, then made a couple of calls. Hotel Planner fixed everything within a very short time and our original plan is now back in place. A quick switch of nights. Problem solved, Very much appreciated!

I used your website through a the UCT Website to book a room for an upcoming trip. The room was booked at an excellent price, with a no cancellation, until I pressed confirm then found out the booking was in USD. Once the exchanged was charged the room was crazy expensive. I immediately contacted your customer service dept, via online chat and was helped by Karen **. I explained to her what my issue was, she was very understanding, told me she would get back to me in 24 to 48 hours with a resolution. To be honest I didn't expect to hear back but lo and behold I received an EMail from Karen telling me she's been able to get me a complete refund. I want to thank Karen for all her help and GREAT Service.

While trying to create two separate reservations with two different arrival dates I erroneously booked and booked one room for two nights rather than one night. Immediately realizing my error I sent an email, which was also immediately responded to. The problem was reviewed and the booking and charge was changed to one night. They were efficient, polite and courteous. We are very pleased with the resolution.

Reginette ** was so very helpful! She made the process so easy and was quick with responding. I tried to call the main number and was hold for a very long time. She reached out to me and gave me a number to call directly. I did get help, but the entire process wasn't complete. When I emailed Reginette, she responded immediately and helped me finish the process. I really appreciated all of her help and would highly recommend her in the future.

Our company made a booking through HotelPlanner but when arriving at the hotel they didn't have a booking. Reginette was very helpful and got our company's funds back as soon as we emailed the issue. The customer service was great and the response was extremely fast. I will definitely use HotelPlanner again.

We requested a refund due to a family emergency and they were very understanding and did what they could to get us a refund. It was done as efficiently and fast as possible. The service was great indeed! I would recommend this service to people!

I was hoping to find hotels available for a room block. This service not only didn’t provide hotels with the criteria I was looking for (they have guidelines when signing up), I have since been harassed by spam emails claiming to be from an employee, Sonia **. I have received emails nearly daily for several months from 7-8 different email accounts. I have asked to be removed from contact lists, to speak to a manager to no avail. This service was not worth the effort they are now causing.

The woman that assisted me in cancelling this reservation was polite and efficient. Sorry but I don't remember her name. She was very helpful. I had to cancel the reservation because of a change of plans. I hope to stay there at some future time.

I erroneously booked two nights at a hotel for my cousin's wedding when I only needed the Saturday evening reservation. As soon as I pressed process, I realized my error. I immediately called the support line and was encouraged to contact the hotel directly. Because it was the weekend, I wouldn't hear from them until the next week. I called the hotel and they approved the cancellation of the two-night reservation. I then followed up with an online chat. A couple of hours later I received confirmation that they would refund my stay. Fingers crossed I get the refund!

Your support staff was very pleasant and they responded to my request in a timely manner. They thoroughly explained the process and the time frame in which I will receive my refund. Their excellent service was much appreciated. I am looking forward to receiving my refund.

Had to cancel. I had booked a trip to Lake Chelan over Thanksgiving weekend but unexpectedly my travel partner had family arriving in town. We will reschedule, but do not have a date yet. Thank you Reginette for the prompt and courteous reply. I will definitely use you again.

Esther was extremely confident, helpful, courteous and paid immediate attention to my situation. Esther listened carefully, was prompt in attending to my needs, was very reassuring in her manner. She was knowlegable in what needed to be done and she did it efficiently and kindly. She was understanding. Thank you Esther.

On Oct. 23rd, I reserved a room at the Holiday Inn in Bakersfield using Hotel Planner to check into the hotel the following day, Oct. 24th. I received a Status Email claiming my reservation was “Awaiting Confirmation”. The next day, my husband and I drove the 3 hours to the hotel, and when we arrived, we found out we did not have a confirmed reservation, but luckily the manager found us a room, which turned out to be nearly $40 dollars cheaper so we were happy. My husband decided to call Hotel Planner to let them know they never confirmed our reservation and to ensure they wouldn’t charge our credit card as we ended up booking and paying the hotel directly.

Thanks to Reginette ** who made my extremely frustrating situation better. Timely emails and easy to understand solutions to the problem helped relieve my stress. I appreciate the effort that went into righting my situation and I am very satisfied with the alternate accommodations I was provided.

Issue with booking thru 3rd party site. Sarah ** was 10000% helpful. Everyone else was pointing fingers back and forth at each other trying not to have to deal with situation. Sarah stepped right in and did the right thing finally. The best customer service agent I have spoken with in a long time. 5 ⭐️.

The representative, Karen **, was very prompt and professional with her responses and was able to complete my request and devise a very satisfactory resolution to my issue in the same day. Wonderful service and communications. Thank you for assisting me with this issue!

Karen was very helpful and efficient in helping me cancel the room reservation for one of the participants who dropped out of our tour group. I would recommend Hotelplanner.com for the convenience that it provides when making group reservations and changes. Thanks!

CSR was very professional and helpful. When she called the hotel and the hold time was long she kept me informed of what was going on instead of just making wait not knowing. I appreciated that. She made sure my problem was solved before ending our chat.

Esther ** was great during our live chat! She was quick with responding to my questions and very helpful with what I needed answered; along with adding notes about early check in at the hotel for me. I appreciated her service today very much.

Sarah ** assisted me with canceling a non-refundable room when I no longer needed it due to an event being canceled. I appreciated the quick response and friendliness during this stressful time and was thankful to receive a refund for this extenuating circumstance.

I had reserved 2 rooms at the Days Inn Wyndham in Rockingham, NC for Saturday night Oct. 19th, 2019. We were returning from Daytona Beach Fl, but had to leave a day earlier than planned due to impending foul weather. (We were on motorcycles). I called to change my reservation from Sat night to Fri night on Friday morning. Was told that they would have to contact the facility in NC to make the change and someone would be contacting me by phone later in the day, most likely after 1 PM. No one ever called, and the desk clerk stated that no one had contacted them earlier.

I was extremely frustrated when I could not get assistance by phone. Esther ** (chat agent) gave excellent service in correcting a problem with my hotel reservations. I really appreciate her contacting the hotel to insure there was not a problem when I arrived to check in as the previous booking agent booked my room under an incorrect last name. Thanks to Esther for helping to relieve my stress and ensure I have a problem free stay.

I needed to change arrival date for upcoming trip and did so through live chat. Esther ** was my point of contact. She contacted the front desk of the hotel and changed the date in short order. Quite pleased with expediency of her service.

Quick to respond. Was waiting hours to get a phone call from the regional area agent for my account and said that they would reach out to them again and copy their supervisor to the email for high urgency. I do hope that means I will get a call soon since my account just reset and all the offers I made are no longer there and I can not place any offers anymore. Attached is a photo of my 11 requests to 120 requests because my account reset again.

I needed assistance making an adjustment on my order and Karen ** was able to take care of everything. There was a mixup when I made the original reservation, the online system basically had two hotels listed. She was able to sort that out and make the change I requested. Excellent service, thanks.

Can I say thank you for giving me this courtesy refund of my booking for the 23rd November 2019. And can I thank personally Ursula ** for all her help in securing this, I am most grateful.

Esther was great. She spoke to the hotel immediately and waited on hold for 25 mins to speak to a manager to get my room cancelled. Great service! Thanks again for the help. I will definitely use Hotel Planner again.

Regards, Kaushal

Karen ** provided me with excellent customer service. I had a minor issue that she was able to resolve. I was impressed with the timeliness and the wonderful follow up concerning my situation. She should be commended for her professionalism.

I had reserved a hotel that offered free cancellations and when I went to cancel only like 5 days later I was told I was unable to cancel. After numerous phone calls and several left messages (which half of the messages were cut off and not submitted) and 10 days later I finally got some one to e-mail me. When I fist spoke to Jessica she could not give me a timeline as to when to get a PHONE call back to discuss my issue. NO ONE ever called me... No ONE ever answers the phone and I was constantly on HOLD with NO ONE ever getting on the phone.

They charge $37 in extra bogus fees. They show this extra charge at the end of the booking page, so that it is not obvious before clicking the reserve button. Then, they hold you to the non-refundable policy in a rather mean manner. From a $78 to a $115 a night room, there is a big difference.

After this third party booking site incorrectly chose a smoking room for my reservation, they are refusing my money as I wasn’t able to stay at the hotel. Now they are not returning several phone calls and lying about what the hotel told them. DO NOT BOOK THROUGH THEM! They will give you the run around and not respond via phone call.

The individuals who helped me were understanding and sympathetic. Worked hard to solve the situation I was experiencing and acted quickly to help with what I needed. To anyone that is on the fence. I would recommend utilizing this service for anyone that is wondering.

Made a reservation for at Intercontinental The Barclay for 3 persons (2 adults / 1 child). Confirmation came back as 1 adult only. Checked with the hotel directly who confirmed the room type booked was only suitable for 2 persons maximum and 3 person booking were not allowed. Queried this immediately with HP who said it was their mistake and would cancel at no cost. We then received a cancellation charge of £400.76. Queried this with HP and they stated it was in the T's & C's - we pointed out that the HP portal allowed for a 3 person booking, when the was maximum 2 AND we had already been told they had admitted their mistake and would cancel at no cost.

We had intended to attend a wedding in Charleston but life gets in the way sometimes. We are very happy to have been granted a refund for a room that won't be used. My appreciation to Karen ** for her attention and timely assistance in this matter. Thank you.

Karen was awesome at helping me figure out what I needed to fix on registering three hotels! She worked above and beyond to help me out! Now I am registered and work with this on my own. Thank You Karen!

I wanted to change reservations. I was told on the phone I could change or cancel anytime. The person whom I was taking with disagreed. Karen ** at Hotel Planner is helping me in this matter canceling my reservations.

I went to cancel a non refundable booking for myself and there was nowhere on the booking that showed where I could do that. So I went to the online chat and Karen ** was the support agent who assisted me. I told her I knew there was no refund but that I thought the hotel would want to know we were no longer arriving. She cancelled the booking and contacted the hotel advising I was ill and unable to travel. She was able to get a full refund for the amount we had pre-paid. Karen went above and beyond what I expected and felt it important to advise you. Thanks very much.

I don't know why it took 10 days for someone to get back to me after my chat exchange with Esther **, but I was pleased to receive an email today (10/14) from Karen **, who got the job done! Thank you for doing the right thing. We look forward to receiving our refund.

I just wanted to give Ursula ** five stars for outstanding service, she was a great help with my issue and helped resolved it and seen that I received my credit. I really appreciated that she kept in contact with me giving me updates as soon as she knew something new. Because of her I will use Hotel Planner again.

I had made reservations; and then a few hours later had to cancel them due to a death in the family. I spoke to Karen ** concerning my situation. She was very professional, compassionate, and understanding. My situation was resolved.

When I made reservations through Chris, he did not inform me that they was non-refundable. As it turned out, there was a death in our family and I needed to cancel our weekend plans. I was surprised to see that the reservations I had made were non-refundable. I got onto a live chat with Karen ** and explained the situation. She was very professional but understanding and was able to get refund.

We made a mistake on our reservation and wound up with two too many reservation and one was even data entered wrong by us. We contacted Hotel Planner and were very pleased to work with Karen ** who worked with us to solve our problem. She accomplished that admirable and was a pleasure to have on our side. We can't thank her enough and also Hotel planner. We will use them whenever we need to find a hotel in any of our future travels. Thanks you again Karen and Hotel Planner.

The gentleman who help me was very good at his job. He went out of his way to find me an affordable room in Toronto On. I asked about parking costs and he handled that for me as well. I was impressed with the care and thought he put into my request. I will be calling him again for more help in locating hotels for my husband and myself while we travel around the USA. Thank you very much. Sharon

I had an issues with my laptop and as I was making my reservations my laptop locked up - but I did not realize my reservation went through the system. I did not receive a confirmation email from Hotel Planner and assumed the reservation did not go through the system. Then I made reservations directly through Holiday Inn. When checking into Holiday Inn the receptionist indicated I had 2 reservations - I reached out to Reginette ** and she rectified the issue for me. She was a pleasure to work with - when working with individuals like this makes life so much easier.

After spending hours on the phone getting bounced from one person to another 2 different days even with Discover Card trying to help me I was finally given the number that Karen ** answered and she told me what I had to do to get back my refund from the company that booked my reservation with Harrah's that I begin to try to cancel at least 18 hours before our plane was to arrive in Reno. Thank you Karen ** for helping me get my money back. Betty

I needed assistance with changing the dates of an upcoming hotel stay. Karen ** was able to help by cancelling my upcoming reservation and letting me know what I needed to do. I am very thankful for help, and will continue to book future hotel stays through here. Thanks again!

I have asked numerous times in numerous different ways to have my property switched as I no longer work at Hyatt House Parsippany/Whippany and I have had zero response from the travel agents and service desk. They can email me over and over in regards to their commission and that seems to be the only time I receive a response except I no longer work at the property they are trying to receive commission for so I cannot help. I had the same issue when our previous Sales Manager left at Hyatt House Parsippany/Whippany and overdue bills kept being sent to her email after numerous complaints to remove her from the account completely. There is no communication or assistance when the property needs help only when hotelplanner wants something. Due to this lack of communication Hyatt House Morristown has been losing out on leads as I do not have access to my own property and I have been here for over 2 months now.

Requested one room double beds. Made over 8 calls and sent over 3 emails before got a response and resolution. My Thanks to the representative name Karen ** that stepped up to respond and resolve this issue. Therefore I am now a satisfied customer. This matter should and could have been resolved with the first phone call. Itinerary ** Confirmation **. Thanks again Karen.

I asked for quotes to only Olds and they gave me quotes to everywhere but Olds. Hotels in Red Deer is 40 minutes away. We have a shuttle service to Olds, why would anyone drinking go to Red Deer? Why would you even consider this ok? Awful and I’m so disappointed I had to share. I have sent 2 emails asking this to be fixed, they don’t respond to any of my emails. Awful customer service. I want an explanation but nope. Maybe this will help.

We had made reservations to stay outside of Boston and learned that the subway system is down for repair in the area we were traveling to. There are 6 in our party, all seniors and we knew that we could not manage our trip very well with this situation. We called to cancel, if possible, and learned it might take a few days. Since the reservation was for the next night, we asked that this be looked into sooner. Reginette ** took the time to hear our concerns. Through several emails, she assured me that she was working toward a resolution. We are so appreciative that she made such an effort to work this out on our behalf. Because we have had such a positive experience in this situation, we certainly plan to book with you all again when we are traveling. Thanks to Reginette for making such a difference for us. Employees like her make a difference.

I had booked the wrong dates and realized one minute after booking the reservation. Esther was very diligent in correcting my mistake with the property and was able to change my reservation for the correct date at no additional charge. Thank you so much!!

I booked a room in Newport earlier this year to participate in the Pell Bridge Run (we have a group that has done it the last 3 years) but realized I had a conflict that day. Called to see about cancelling and was very pleased to be receiving a refund. Thanks Sarah **.

I will be honest in saying that my experience with booking my reservation did not start out well, and the process of trying to get it resolved was complicated and frustrating. Today I heard from Karen **, Individual Sales Supervisor, and she graciously resolved my issue and was able to provide me with a refund for my booking, as requested. Ms. ** was courteous, thorough, and kind in her response to me. I am very grateful that Ms. ** resolved my issue, even when the other supervisor I spoke with could not. My interactions with Ms. ** will make me consider using hotelplanner.com in the future. Thank you.

I was double charged for a hotel stay, I am unsure who was at fault between the hotel and the third party website. I thought for sure it would be miserable getting this fixed. Karen ** was prompt, followed up after our conversation, and took care of the problem even though I'm pretty sure the hotel was really to blame.

Due to last minute situation out of our control, we were unable to use our second room we had booked. Hotelplanner provided excellent customer service to help get the second room refunded even though it was booked under non refundable terms. They were very patient and understanding.

I recently booked a hotel reservation at the Sheraton Austin Hole in Austin, Texas and there was confusion at the time of booking. Sarah ** was extremely proficient in resolving the matter. She is to be commended on the superb customer service that she provided. She is an asset to your organization.

I reached out to Hotel Planner representative Karen **, and she quickly understood my need for cancellation. She was diligent in communicating with the hotel I made reservations at and maintained communication with me throughout the process. Planning a wedding is stressful enough already, and Karen was able to handle my problem sucessfully and gave me preferred outcome.

Esther was very pleasant, prompt and soft spoken. She was patient and waited while I gathered the information she needed. She was timely and very efficient. Esther communicated between myself and the hotel and was great at making sure everything went well!!

I had a good experience with customer support. My partner and I had double booked a hotel. I was put in contact with Karen to try and get a refund. She was able to contact the hotel and get a refund for us within 24 hours. I am very grateful since I could not afford to double pay! We went through their site to get the wedding rate, however the taxes + service fees were $150+ for a one night stay. So just keep that in mind.

I had to cancel a reservation, and Ms. ** was so very helpful and very quick to respond. She had this resolved in seconds. Truly appreciate her assistance and professionalism. I will definitely use this service again. It made it easy to set up the reservations to begin with as a group and then make changes as needed.

Ursula ** the reservation specialist was very helpful with processing a refund to make me a satisfied customer. When a mistake is made and the customer service person is willing to help you find a solution then you know that you are dealing with a quality business.

Really appreciate the agent, Esther **, helping me to change my reservation and getting in touch with hotel and ensuring my issue was resolved. Thank you for your help and I look forward to booking in future as it was a pleasure to do.

Hi! I had accidentally overbooked a reservation for a hotel for a wedding that we had. The customer service from everyone at Hotel Planner was fantastic. They really worked with me to get some money back, and their response time was so efficient.

One star rating because until I was connected with Sarah ** (who was awesome and followed up quickly and efficiently) I went through a barrage of frustrating phone calls, transferring me from one department to another over the course of many days. Will not be using hotel planners anytime soon.

Karen ** was more than accommodating and helpful to ensure my additional name got added to the reservation due to some flight delays that would have left one of my travels stranded in downtown New York City for hours into the night! Thank you Karen!!

I had an issue that I contacted hotel planner about. I was double charged for a room and I needed to get a refund. I contacted 2 other people first and had zero luck. As soon as I was able to talk to Karen ** she helped me solve my problem quickly and efficiently. I would HIGHLY recommend Karen **. She was super friendly and efficient. Thank you Karen for all the help!

Sarah was extremely helpful to me and followed up with the status of my escalation. I appreciate that. She listened when I mentioned how often I use your services and will in the future so she solved the issue for me.

We stayed a one night stay in Vaughan Ontario. The taxes and fees added onto a $135/per night fee came to $183!! This was not spelled out clearly by Hotel Planner.com. Then the hotel double charged me and their rate with the Canadian exchange came to $124.!!! Karen ** from hotel planner was diligent in her follow up and resolution of the double charge by the hotel but now I realize I spent almost $60 extra dollars (!!) by using this website instead of booking directly. DO NOT USE this website as you will end of paying so much more! I couldn't be more disappointed.

Karen ** was very helpful in helping us get a credit for a hotel reservation. We were unable to stay at the hotel since all plane flights to Cabo San Lucas were cancelled due to a hurricane. Karen had the refund processed expeditiously.

Thank you, Karen **, for helping to fix MY typing error while making a reservation online! I evidently omitted 2 letters from my surname during the reservation process. I contacted the hotel to ask for assistance with the correction, as I hoped to avoid confusion and trouble for the desk clerks when I arrived. I spoke with a desk clerk named Omar, then a Reservations Staff member, Adrianna, both of whom did their best to help. It is very reassuring to speak with strangers who make the effort to resolve a customer problem swiftly. Congratulations on having caring, efficient and pleasant staff members!

I was unable to attend my goddaughter's wedding because my wife took ill. It was very frustrating trying to get a refund on the reservation that I canceled as soon as I was able. Sarah ** took on the task and was successful in helping make it a reality. I appreciate her efforts to make it happen! Thanks again!

I had to cancel a reservation within the 4 day late cancellation window. I asked that the late fee be waived as the cancellation was due to a death in the family. Karen ** took care of it while I was on line with Tiara at the property. No fees were imposed and I am totally satisfied.

Karen ** was tremendously helpful for our family when Hurricane Dorian unexpectedly changed our vacation plans! We were very pleased that she was able to assist us. Because of the service provided we will definitely be using this company again. We would recommend them to others as well. Thank you.

Due to inclement weather caused by tropical depression Imelda, I had to cancel my trip. The wait time on the phone was short. The woman who attended to me was kind and very helpful. I'll definitely use this service again!

I had a sudden change in my schedule and needed to cancel my hotel reservation. I live chatted with Karen, who took my info and quickly worked to get me a full refund!!! That is excellent customer service and I appreciate the effort she put forth!

I would like to say that I am so happy with HotelPlanner, I was searching for a "La Quinta" in the northern California area to attend the Final RAIDER Game. La Quinta is a wonderful hotel and I love staying there. But I accidentally entered the wrong Month for the reservation, I called immediately and was treated with the utmost respect from a very caring young lady. She understood my situation and was very professional, and empathetic to my mistake. HotelPlanner handled it very quickly, which I appreciate. I will now be going through "HotelPlanner" for future reservations. And would recommend them highly, for the amazing customer service I received with real live operators. Thank so much HotelPlanner. I will be calling you for a reservations!

Excellent response from Esther **. She was super quick in solving my problem. And very, very polite. If every service person attended my so efficiently I would be able to get so much more done. I wish Esther the best career possible.

We dropped our Days Inn flag and are now an independent hotel Glendale Express Hotel. We had to have help removing the old flagship listing and using the new Glendale Hotel Express listing. Esther ** was awesome in helping with that and in also deactivating an employee on the hotel so I can add him on the new hotel. Thanks Esther!

At first, I thought this would be a useful service for booking room blocks, and they did help me find a few good deals. BUT, their internal communication process is severely lacking, such that even if I don't end up booking a room block I have been researching, I get repeated e-mails, texts and phone calls from the regional sales rep asking me what hotel I booked. Clearly, they have no way of telling the difference between when you have requested a quote and when you have actually booked and completed a stay. That should be THEIR responsibility to track, not mine. Repeated requests to stop contacting me have been fruitless.

I booked a room at the wrong hotel for a wedding. There was a no cancellation policy that I knew when I booked. I asked them to reconsider because I had a handicap person that needed to be at the other hotel. They were very nice and helped me out even though they didn't have to. Thank you @ Sarah **.

Below is the email message I finally received from HotelPlanner complete with misspelled "sencond," "you" that should be "your," "right" that should be "write, and "serviced" that should be "services." I finally received this email after months of HotelPlanner's completely deceitful practices. They first put me into a smoking room at a sold-out hotel in Lexington, KY, when I emphatically reserved a non-smoking room due to my severe asthma, and then at the next hotel in Campbellsville, KY, they changed me for a 3-night stay when I only reserved and stayed 1 night.

I received excellent customer service from Charity **! She was great in communicating with me via email the status of my reservation. I would definitely recommend this site to another friend. Very courteous, responsive, and I rate her a 5 star in great customer service! Thank you!

I went to Jamaica booked at the Holiday Inn Resort Montego Bay The absolute worst experience I booked with HotelPlanner and put the ages of my children and when I got there I had to pay for my son again, the worst food, the worst service, overall the absolute worst experience at a hotel. Now I am back and it a month and I can't get my money back. I will never book with these people ever again.

Sarah was extremely helpful and went above and beyond to make sure I was satisfied with my experience. I continue to support Marriott properties and brands for your consistent superior service. Sarah continued that experience with top level service! Thank you!

Bungled Hotel Reservation at Days Inn, New Brunswick Canada. Thank you for advising me that I will get a refund regarding this subject. I was booked into a Days Inn approximately 2.5 hours away from my requested place to stay, in Oromocto New Brunswick. Fortunately when I called your customer relations I was put in touch with Reginette **, who assured me the issue would be investigated and I would be contacted. I have now been advised that I will be fully reimbursed, although I have yet to see it in my bank. Thank you Reginette. I have grave doubts when these situations arise but you have held steadfast in reassuring me that it would get resolved. You have been professional to say the least and in my humble opinion you are a valuable member and asset to your employer. They should be proud to have you in their corner.

Esther ** helped me to confirm with the front desk that our reservation would hold until 11:00PM due to us attending a local event there in Sacramento. 1 less thing for me to worry about while staying in Sac. Thank you!

We booked a non-refundable reservation for the WRONG date. Entered my request to modify and a very nice agent named Charity has done her best to assist us so far. Sadly as we all are bound by rules and regulations, she is now waiting on another part of the organization to do their part. Supervisor Esther ** clarified a few details for me today. I have nothing but wonderful things to say about HotelPlanner. This was entirely my fault, and HotelPlanner is doing their best to help me which I truly appreciate. I love HotelPlanner.

Well I wanted to add one more day or modifying my reservation because I realized my flight will be arriving earlier than my reservation. So Esther ** came to the rescue and save the day. I am so thankful for finding her to help me out. She contacted the hotel and make sure they would adjust my reservation. Thank you. We are traveling far away from home, the last thing we need no place to rest.

She was very helpful and quick to resolve my issues! She had me back to work in no time and was easy to chat with and figured out exactly what I needed quickly!! Thank you for all of your help today! Helped me complete my "to do" list quickly!

I had made plans/reservations for a 2 night stay this weekend so I could attend my grandsons wedding. Because of Tropical Storm Imelda, I am flooded into my home and cannot go. The roads that I would have to travel are all flooded or completely closed. I have water up to the doors of my car, but don't know if it got inside yet. I am afraid to open the door until the flood water goes down. I am sorry, but I waited to cancel my reservation until I was positive I would not be able to use it. Your agent, Ursula **, was very helpful in this matter. I will be very pleased to recommend your Inn to my friends. Thank you, B.

Esther ** was the agent that helped me to know how to resolve my issue. She was prompt, polite and knowledgeable. She gave me all the information I needed to fix my reservation. She made it a very good experience for me.

I worked on an issue with Esther ** today, and she was wonderful! Very friendly, super helpful and fixed my problem quickly. I would recommend her and use this service again! The online chat was very easy to use, and solved my problem quicker than I could have by myself! Thanks Esther!

Charity helped us to take care of our reservation confusion - 1 night and 3 nights into 4 nights so we wouldn’t have to check out after 1 night then check in again. Very helpful and awesome!!! Thanks to Charity!!!

Great experience, everything was very clean and organized. I had to leave a day early and Karen **, helped get my refund for that day even though I booked third party. Highly recommend! 5 Star. If I'm staying in the Melbourne area again I will be staying here.

I accidentally placed a reservation in the incorrect hotel and the staff along with Sarah from customer service helped me with my refund and getting me into the correct hotel quick and easy! Great customer focus and satisfaction, thank you for helping me resolve this.

I used the live Chat to inquire about making a change to a prepaid reservation. Karen ** was wonderful, she contacted the hotel on my behalf, who made the change at no additional cost. It was wonderful, easy and seamless. Greatly appreciated the support and this makes me look forward to dealing with this supplier in the future.

We are very disappointed with Hotel Planner. Granted when booking the hotel I incorrectly put the wrong amount of days, so I called 2min later after booking to modify the dates, and we are being put through hoops. They told us they will escalate to the hotel and call us back, we have yet to receive the call-3 days later. We just called them and the front desk rep put us on hold and told us the Manager contacted the hotel and they refused to make the modification. When we called the hotel, the front desk supervisor told us no one called. This is our first time booking through this third party, and last time!

Thank you to Ester ** for her assistance today is resolving my issue with changing my dates for my son's wedding. The date for the rehearsal dinner was changed from Friday to Thursday night, so I needed to adjust the dates of my stay.

I contacted Hotel Planner because I needed to cancel my hotel booking as the event I was planning to attend got cancelled. Esther ** was very helpful but wasn't able to cancel it. However she offered to request a courtesy cancellation for me which I appreciated. I look forward to hearing back about this.

Needed correct name on reservation. I was assisted by Reginette ** to correct a name on my reservation. I had mixed my daughters' names and contacted the hotel to rectify it and I received a prompt email from Ms. Reginette who resolved my issue very quickly.

Hi there - I did the "live chat" on Sunday about seeing if I could get a refund from hotel reservations due to event being cancelled. I was told someone would get back to me in 24 hours. After waiting 48, I did the live check again and talked to Karen **. She was amazing and helped me get my refund from hotel. I can not thank Karen enough for keeping me on live chat and taking the time out of her day to help me. I appreciate her so much.

Thank you to Charity ** for your help with an incorrect booking and subsequent cancellation. Your help has been greatly appreciated. Thank you and we will be sure to use your service again. Thank you!

Karen ** was kind, courteous and professional when I asked for help to resolve an issue arising from unforeseen circumstances. She quickly achieved a result which was fair and equitable. She kept me apprised during the process and was very prompt with feedback. I highly recommend using HotelPlanner.com for all your travel arrangements.

April is Amazing. Excellent service I am glad to be part of her VIP Clients. The personal attention and service that I received was excellent. Thank you so much April for your help an assistance. HotelPlanner is lucky to have an agent like her.

I was confused and upset about a charge on my credit card so I contacted Karen ** through their website and she cleared up any confusion I had. And, because of my the billing confusion she made it right by giving me a voucher to use at a later date. Thank you Karen! Your customer service was greatly appreciated!

In my experience; without a phone call it’s usually difficult to communicate and get great service! I was pleasantly surprised with the customer service provided at Hotel Planner. The responses were quick and helpful. Looking forward to more communication!!! Thank you!

Esther ** was great and responded fast! Thanks for giving me the hotel phone so that I can call about possibly just parking at the hotel before checking in since there was no early check in available. Thanks again! Great experience. Can’t wait to stay at the hotel for my first time!

Esther ** was AWESOME!!! I couldn't find the hotel that was reserved (blocked) and everyone else could and I was going crazy and she was perfectly nice and helped me with no issues. She was very polite and even sent me the link so I could just cut & paste to make it easiest!

Esther was efficient and very helpful. She was my agent twice and both experiences were above average for service. She replied promptly. I will use this service again. Thanks again for the great customer service, looking forward to using this again for hotel bookings.

Karen ** contacted me and noticed I made 2 reservations asked me if that was correct. It was not. I only needed one for Sept 20 at Toll House in Los Gatos. She took care of eliminating the extra reservation and said my refund would show in 7-10 days. I am grateful she took care of this and have no idea how that happened.

I thought I was on Fairfield's reservations desk, and made reservations to stay Sat. 8/31 thru Weds or Thurs 4th or 5th. As I told Ms. Sarah ** at Hotel Planner when they sent out a survey, that we were not able to use the reservations due to the hurricane, and would like any help she could do to get us a refund. She accomplished that task for us, and we are truly grateful.

Purchased non refundable hotel reservation. Plans changed and was given full refund without an argument. Thanks. !will order from you again. It is nice to know that people and businesses can be flexible when dealing with the consumer. The full refund was much appreciated and welcomed.

I had to cancel my reservation and Sarah ** was very prompt in assisting me with my refund. I was very appreciative because I had a family emergency and not having to worry about the money was such a relief. Thank you to her!!

Karen ** is very helpful. I have dealt with her twice and both times she was very helpful and responsive. Karen understood what I needed accomplished and she got it done. She is a great asset to your company. Thank you Karen!

My wife and I made two reservations with Super 8 hotels for the same night in error. I needed to cancel one of them. I dealt with Esther ** online who was extremely helpful and contacted the hotel on my behalf and managed to cancel it for me. I am very grateful for her assistance and to your company. I would have no hesitation in using or recommending Hotel planner.com in the future.

Hi Team, I was given proper response from Hotel Planner and there was a slight delay, but that is fine and thanks for understanding my unavailability and refunding the amount. I am happy with whatever the service received.

I received an outstanding customer service. I loved working with Charity as she was understanding and helpful. She would update me every single stage of my process. I will definitely work with you guys again soon. Keep up the good work.

I really appreciate that the reservation I made for the Browning Wedding was able to be cancelled and that I will be receiving a refund. Unfortunately something else has come up and I won't be able to make the wedding. Thank you for making my day!

Esther ** gets a A+. Great support this after. I'm personally surprised there is a Hotel Planner agent on at 8pm est time. Usually our chat box is off at 4pm. If you guys are doing this for Lucid, thank you. Chat will streamline our support process.

Your agent Reginette compassionately refunded the cost of my non-refundable reservation because I couldn't travel because I was ill. She was the consummate professional in doing so and has earned my loyalty for life. She was responsive and knowledgeable and wanted to convey my thanks you have people representing your organization such her.