HotelPlanner.com Reviews

She was able to help me when the first 5 people could not. I particularly disliked the 3rd person who lied to me when she heard I had a voucher. She quoted me a room rate twice the amount it should have been and said it was the last room. I called the hotel to verify her lie.

This lady did a great job. She was a counselor, a therapist and a professional. You have a fine employee in this young lady, and I cannot thank you enough for helping me through a crisis. I would recommend anyone use their online services as well as call in. I had to call in because online where I live doesn’t always connect and my connection was so bad that I needed to talk to someone and after already having somatic experiences, I’ve found someone that I had a bad experience with because we tried to book something that should’ve been bookable and then found out that we couldn’t, it turned out pretty funny because after everything was gone through to have that happen it was just like don’t take yourself so seriously and it made my day so at the end of the day we did rent a room, but it was also the experience that count at the most.

Wonderful booking experience! Very polite and appreciated that he re-confirmed including spelling front to back! I dislike mistakes in spelling by not listening. When I have a great experience, I only need about 50 words to say wow and thank you!

Rooms fully booked at desired hotel. He checked a number of other hotels and finally found one for me. This process consumed a great deal of time but he patiently kept trying. I seldom find someone who is as patient and competent providing telephone support to random callers. I believe I’ve said all I have to say.

Booked reservation with whom I believed was LaQuinta in Clarksville when in fact it was a 3rd party! Told there were only two rooms available when in fact there were many! Charged over 50% of the rate for the room which I could have had at the front desk! These are bad business practices! Not only are they unethical but the woman was deceptive and blatantly lied when I was talking to her! Told you would not accept AAA for a discount.

Very good, very professional, courteous, explained everything I ask. Easy to book a room. Was very knowledgeable of his job. Would be interested in other properties to book. Looking for rooms in Iowa City Iowa, Rapid City SD. Mitchell SD. If I call this number are they able to help me with the cities mentioned.

My experience was absolutely non stressful and helpful. Being that we live in a time when most people are at ease with online reservations, purchases, communication, I still prefer talking with polite individuals. Carolyn was just such an individual. I hope that the rate that I was given was designated for Jehovah's Witnesses. I look forward to my stay.

I wish I would have been offered a price match, I had a reservation at Sonesta in Auburn Hills Michigan for 134.00 for a King Deluxe and breakfast. The cost for the same kind of room was 232.00 at Comfort Inn. So I will be staying at the Sonesta.

VERY helpful, expedient, & professional. Neal offered various advice & helped me understand availability. He also quotes prices & locations which helped me decide. I would give him an A. I am pleased to be a Hilton honors member.

Voice was pleasant and clear and the process was simple. We normally book on-line but was surprised how simple and helpful our agent was. Now we can only hope for great weather in May! We love staying at the Bluexl Heron especially because it is pet friendly and the staff is a always nice and accommodating. The view of the beach, sand and ocean beautiful day and night

Joyce did a wonderful job. Asked probing questions and answered all of mine. She did an excellent job. Very pleasant and helpful. I would definitely recommend this place to my friends and family. I'm very happy with the reservation and the way it was handled. My daughter and grand son will have a lovely stay here.

Edgar ** was very helpful and professional. He was able to meet my overnight requirements. The first option did not work in my price range, Edgar found me a suitable option within my price. I would recommend his services to any of my fellow travelers or family members. I really appreciated his attitude and professional behavior.

Could not have asked for a more polite and helpful person. Thanks for helping with price and availability. As we are traveling because of a death in the family assistance from someone understanding and professional helps with an already stressful situation. As an infrequent traveler it's a great help to have someone this competent.

Very helpful and answered all of my questions. Understood our needs. Great customer service. Based on my experience with this staff member I am satisfied with the information provided. A great customer service employee. Satisfied satisfied. Courteous, helpful. Would recommend.

I called for a last minute booking and the hotel was full. Neal was very considerate and looked up several other hotels in the area for me, checking both availability and cost, and was able to secure a last minute room in my price range. It was a huge help!

I am so happy to report that Javier was very kind and helpful. We really appreciate the help in this time as my grandfather passed away and we needed to quickly book a two night stay for an upcoming funeral. We have stayed here before and it’s very clean and comfortable for our family of three people. We are looking forward to our stay. Thank you!

Very very helpful. Called with a reservation issue needing multiple rooms over multiple days, while my choice of place to stay was booked she took the time to find other accommodations for me. Would be nice if every time I called for a reservation I could speak with someone like Lauren.

Alex did a great job getting me a reservation, especially since the website had confounding roadblocks. He was patient and pleasant, conducting the telephone transaction with thoroughness and professionalism. I find it ironic that the review website has the same type of software problems that led me to ask for help from a human for my reservation, such as not being able to recognize data entry into some of the boxes.

Receptionist did a good job of making my reservations for June 2024. We will be attending a family reunion for my 95 yr old aunt. We have stayed at this motel at least four times in the past for our family gathering. The staff have been very kind to us and allowed by us b to use the breakfast area late in afternoon for a brief visit between cousins before we parted.

Was not told on the phone that my reservation was a nonrefundable reservation. I wasn’t happy because my mom is turning 85 and what would happen between now and then if something happened. I would have never made the reservation through this site if I would’ve known that it wasn’t a nonrefundable room.

Esteban was friendly, thorough, and accommodating. I had a very pleasant experience requesting a block of rooms for my husband's birthday celebration. He greeted me with a positive tone, asked about my day, repeated information that I shared in order to complete my request, and thanked me at the end of the call. Thank you!

Lauren was very informative and courteous with the purchase and explaining the convenience of the hotel and the questions I asked about it, She also had a very cheerful attitude and voice that brightened my day making it very easy to get a room scheduled, fast and efficiently for my mother. She also explained that it's pet friendly, and has pool access, and best of all accomodated us with a first floor because my mother is disabled.

Zoila was very nice. I’m not happy with how I had to call the number to book the reservation as online kept telling they needed a correct address and there was no place to fill in my address. Apparently, the price was no longer available. After trying several times to book online I did call and she was very nice.

I asked if any other motels in Decorah for my Oct. Reunion. He offered the one I had booked or more pricey one in Waukon. All else sold out. I thanked him for trying to help but will keep one I had booked earlier tho not excited about it. He was very friendly.

Associate was very friendly, courteous and business like. He was Very nice and went above the request to help me get a handicap accessible room even calling the hotel to ensure they had the room available. He repeated the order and made sure it was what we needed. Having been on the road for 6 hours it was nice to have someone to help us find a room that worked for us to rest. He is a great asset to your company!

Customer service advent at hotel was very helpful and patient and yet professional! He explained the policy concerning cancellations. In addition, he share about amenities such as. Breakfast and checking in and out.. His direction concerning paying was clear. I’m looking forward to an enjoyable family reunion and stay. He was quite informative about the rooms that I book and the property. I would rate him A plus!

Victor helped me in getting reservations. He was very polite and formal and made sure I had all the correct info. I received an email with all the information that I needed. He answered all my questions appropriately. He did a great job and I was very pleased. Thank you very much!

He was very pleasant although his accent is strong and a little hard to understand. But he was very polite and helpful. I had to pay almost double to stay an extra night. But staff are nice to deal with and met my needs well. I would probably stay here again.

Lauren did a great job handling my call. Very nice, courteous and well spoken. I didn’t think that I would get this opportunity to say how well she did, but as I hung up, that is exactly what I was thinking. Not sure if I got lucky by getting her, but she was very pleasant.

This is a total joke and a rip off. You take and pretend to be the actual hotel. I called and then charged me $100 more than what the room actually cost. You also charged me a bunch of fees to cancel the reservation and more fees for a protection plan, you are nothing but scam artists taking people's hard earned money!

I WOULD NOT RECOMMEND using them to book a hotel. I was misled about the room at Days Inn. I was told the room was beach front and a full breakfast was served! Neither of those statements were true! When I got there and found this out I called to cancel the room. I was told they would listening the recording of me booking the room with their customer Service guy and if I was told it was beach front and full breakfast they would reimbursement me. 6 days later I received an email saying they called days Inn and they didn't approve the refund. That's NOT what the agreement was!! BTW that DAYS INN is not where you want to stay at with your family! I thought it was gonna be like the one in PCB! ITS DEFINITELY NOT!!! I usually don't do this! But I was lied to and then they DID NOT BACK THEIR WORD!!!!

Alex was very helpful and mostly professional answering questions and booking my stay. I have no worries about my reservation. He read back my reservation to make sure they were correct. Was very pleased. I’m looking forward to meet him upon my arrival. Hope this is a start of a great weekend.

I made three hotel reservations and paid for them and Alex was terrific. The best. Great service, valuable employee. Deserves any incentives available. I had called previously and the person was rude. I don’t know if we got disconnected or he hung up on me. Give Alex a raise. Thank you.

Terrible experience, English not first language, I could not understand her, & she could not understand me, and she talked much too fast, had to repeat my e-mail, about 3 times. I am so tired of dealing, over the phone with people that, English is not their first language, also, they will talk one hundred mi an hour. The last spiel I got from this lady, I literally could not understand a word, why would you put your customers through such misery?

Called to get info such as what's included in the room and laundry facilities. Patrick was very helpful and answered all of my questions. Have stayed at Holiday Inn in the past with good experiences. Looking forward to my week long stay at your hotel. See you soon and thank you again!

She was very thorough and courteous and she spoke very good English. She sounded like management material. I once had my own business and if I had the chance I would hire her. I couldn’t t believe that everything got reserved just as she had explained it to me. She also had a very pleasant voice with good pitch and good tone.

Arturo was extremely patient and helpful in navigating and completing my reservation! He was so kind, helpful and understanding of my hearing impairment. He explained everything to me and made my reservation process easy! I’ve been enjoying my stays at Extended Stay America Suites very much! All of your personnel are informative and friendly.

Noe did an excellent job helping me with my reservation. He was friendly, outgoing, and pleasant. Noe's demeanor was kind, thoughtful and his considered reservation skill were helpful. Thank you for your excellent customer service Noe! :) The time it took to complete reservation was short, accurate and complete.

Amanda is an excellent representative of your hotels. She listened to what I was looking for in securing lodging and she delivered. Amanda was thorough and also patient. Positive experience, pleasant attitude, very knowledgeable about the company she works for, its procedures, guidelines and policies. Amanda demonstrated professionalism representing her company and also genuinely wanted to fulfill the customer's needs and requests.

Our AAU tournament in Pittsburgh got cancelled and we found out 2 days after I booked the hotel. We called to request refund and was told no and the associate hung up on us when asked for reasoning. Terrible service.

Edgar was polite, pleasant, patient, and very helpful! I like his way of letting me finish what I was saying before suggesting something more better! Edgar should be given a raise and the opportunity to train others! He was calm throughout the whole transaction. I would highly recommend him to teach others how to treat people.

Javier was very helpful and communicative, and very friendly, have never stayed at Courtyard in Lubbock, he didn’t hesitate to answer all my questions, I’m hoping it will be a great experience and stay within this hotel, thank you Javier, if we like it, will def be back, will be happy to put a face with a name.

I was shocked to learn that the rate advertised of $113/night was not the actual rate after taxes and fees. Instead, the actual rate is $188/night. I was not offered or asked about discounts that might be applied (senior citizen, veteran, AARP, AAA, etc.). When I called back about that, I learned that since the reservation is confirmed, no discounts can be retroactively applied. I also learned that my reservation is non-refundable, should I choose to cancel it or shorten my stay. I am deeply disappointed and will not forget this regrettable experience. I would like to discuss this with someone in senior management at Fairfield Marriott.

I’m giving this employee very dissatisfied rating because when I asked her if I was speaking to someone at the hotel SHE HUNG UP ON ME. Very poor customer service. No one should have to accept that type of treatment. I would like to hear back from you on this rating.

She was so nice and so helpful and actually found us a room. Very clear ENGLISH, and I appreciate that., we booked the room with her help. I am satisfied with our choice of hotels. We needed a pet friendly one and she searched and found us one.

Nashema went above and beyond helping me find a hotel on such short notice. She was very pleasant and kind and was willing to search for me a hotel that met my expectations. She also reassured me that the hotel was close to my other desired location. I look forward to my stay. Thank you for making this an easy and enjoyable experience!!

Was told the cost of the room was $150 dollars plus a pet fee then when I got here I was charged another pet fee because it wasn’t actually a pet fee. I will be disputing the charge with my credit card company. The room costed me a total of $325 for one night.

Edgar was very nice and professional. He did record my email address incorrectly, but I was able to correct it. I was reserving with an event in Perryville, MO with Heroes for Kids Con; 7/19-7/21. There is a block of rooms available for this event. I was told I could not get the discount. Otherwise he was helpful.

I called to book a room as part of a wedding. I was told no more queen rooms only a suite was left. Provided the bride's name and your agent acted as though she was booking as part of the room block for the wedding. Charged me upfront and now when I discovered the wedding rate less than half of what was charged you aren’t refunding my money. This is a deceitful and fraudulent transaction. The hotel spoke with your agent and requested a cancellation and full refund on my behalf. Still has not occurred.

I tried for two days to confirm my Thursday reservation, but was unable to connect on any number or address. Bummer. I Finally got through and was told I would be transferred to another number for confirmation of prior reservation. No pick up within 5 min. Another bummer. Called back and got reservation for second night. I find no way to confirm my Thursday reservation. Work on your phone system.

Alexandre was helpful but I had a difficult time understanding his accent. There was also a delay in us hearing each other so we kept talking over each other which was a little frustrating, but I understand that is out of his control. He checked mileage from the hotel to the place we will be visiting and I appreciated that very much!

Christiana was very helpful, friendly and made the reservation process easy. Always nice to have a competent person to work with and one who understands what the customer is looking for. Unfortunately the printed reservation doesn’t convey particulars of the reservation other than basic information which is not particularly helpful.

Very poor customer service. Waiting over 2 months for refund. Given the runaround every time I contact them. Credit card company I used is fighting for me, still no refund. Would not recommend this company at all!!

Kim did an amazing job. She was as very kind and got everything hooked up. There were a few obstacles here and there but she was able to bypass them and get everything squared away. Thank you. Thank you Kim!!! I hope everyone has the same experience and treatment I just received right now.

This company doesn't take discovery cards. The lady at the front desk made sure to tell me you guys never listen. Ms Rachel was great. She was quick to help out with what I needed. I should have just called the hotel themselves. It makes most of their lives easier.

Was excellent fast and prompt. Answered all my questions and was very helpful. I would book here again. Coming out of town to handle some business and get some rest. She assured me the beds are the best. Can't wait to arrive. Thanks for y’all services and the helping me decide on the best room for me.

I was charged $221 for a room rate for one night by Hotel Planner (scammer), when the next morning when checking out the motel clerk told me the room was under $50 when making a reservation directly with the motel. I will never use a third party reservation system again.

The guy hung up on me! Our High school was holding a special event at the Warren Double Tree hotel - nightly rate $135. This guy was telling me the rate was over $300! When I told him (again) about the rate we were supposed to receive, he hung up!!! Never will I support using your hotel for our high school or any other organization I belong to. This guy should be fired!

Great job. The person was knowledgeable and found me a great rate at a very busy time in Buffalo. We need to go for a college tour and she was very quick, helpful, resourceful and Kind. Love, love, love the help. Bethany did a great job. Thank you.

Got a very patient and effective representative for this booking!! The representative made sure all loose ends were tied up. I have had trouble at this hotel before when I had to make changes. Generally a well ran hotel with a great staff.

The representative did not even try to meet my family needs. She just told us she can’t help us and good bye. I then tried to confirm whether I was talking to a Marriot representative because I never experienced this before and she said, "We can not help you" and hung up the phone.

Great job- someone else had called for me and was told no rooms available- the other person did not understand about the room block- Juliana did & was very efficient- it was greatly appreciated as this location was where I preferred to stay for the meeting I am scheduled to attend. She is certainly an asset for your venue.

Catherine was a pleasure to work with. It was very much appreciated that she spoke English very clearly. The wait time was less than 5 minutes and the overall time it took to make the reservation was less than 10 minutes. Please extend my sincere thank you to Catherine for the outstanding service she does.

Nick was easy to work with over the phone and I enjoyed booking my room with such an amazing young man. He was well spoken, answered all questions, and was very knowledgeable. I will definitely book at Hilton again! I will also recommend this hotel to family members who are attending the Winston Reunion.

I was delighted to have Robert as my customer care representative in your reservations department. He took the stress of booking a reservation and made it a simple and easy to understand process and found me a great alternative accommodation when my first choice was fully booked. I highly recommend him, he is a great asset to the Wyndham reservation service team. I wish all reps were as considerate and easy to talk to. Thanks again, I will definitely be using this service again to book in the near future.

Intended to call hotel directly while traveling however phone number got me to HotelPlanner. I booked but when got to hotel they were able to give me $50 savings. Hotel rep had to convince the rep for hotel planner on my cell that I wanted to cancel. To receive voucher had to call and then 10 weeks to get. Months later wanted to use voucher plus booked more nights but had to cancel due to sickness in family. Now 10 more weeks to get refunded for even greater amount. Would not recommend this company.

The receptionist, Kimberly, was extremely pleasant and I felt at ease communicating with her. She searched for the best rates possible and I was very satisfied with the results. I would certainly entertain staying at this hotel in the future. Included in the reservation is a 1 month free access to the Global Privileges Loyalty program. This offer includes discounted hotel rates and numerous other travel benefits; such as Shell gas, TSA Precheck, Airport Lounge Access and International Roaming. I am pleased that I chose Candlewood Suites Rocky Mount to spend my time.

Susan was very helpful and found a handicap room with a walk-in shower. The hotel I requested did not have one, so Susan searched the area we were in and found one for us. It was just a mile or 2 away from where we were. We were glad to get a room since it was a last-minute reservation.

Agent was very efficient and knowledgeable, it was a pleasure dealing with him. He explained everything to me and gave me a very good rate for my stay. We can’t wait to come and stay at your beautiful hotel. We will see you in a couple of weeks. Thank you, Tom

Brandon helped me with my reservation. He was helpful, kind and went through everything with me. Thank you. He made it easy. He made quick. He was polite. He answered all my questions. I appreciate it all.

Was trying to book 2 rooms but he only got us one and then wouldn’t remove the one too. Because it didn’t do us any good with the second one. Then he charged us more than what he quoted. Then told us we had to talk to someone else and gave us a number that couldn’t help us.

Thank you, Alex, for your considerate service in handling my reservation. It made booking easy. I can't wait for my upcoming trip to Monroeville, Alabama, at the Mockingbird Inn. I appreciate your help.

Bethany ** was a delight, and she was extremely helpful. She made what would have been a difficult and time consuming endeavor a pleasant experience. I will absolutely recommend your services. Based on her help today. She actually helped me find a room based on my preference, even checking other hotels for me. She definitely went above and beyond to help me find a room in a nearly sold out city, on the weekend of a major event. She is truly an asset and I am deeply grateful for her assistance.

A thank you to Patrick because he help me and my fiance out a lot with finding a hotel when we didn’t have the right one and he was very nice and respectful and he even saved us some money. I would definitely book a hotel with him again. Thank you to Patrick. He was amazing.

On March 2, 2024 my family were driving to Olympia Washington from Reno Nevada to host my son's celebration of life. When we were close to Olympia I called a number I got off of Google for the Hampton Inn Suites, 360-474-4105. When the man answered, I asked if I was speaking to the Hampton Inn on Martin Way, he said "yes". I told him we needed two rooms for two nights, one with a king bed and the other with two queens. I was quoted a price of $740.00 and that was in line with my previous reservations at Crater Lake, Oregon and Westport Washington. At the end of the conversation we reviewed the request again. 2 rooms 2 nights. When we got to the Hampton Inn they only had us there for 2 rooms, 1 night and both were for 2 queens. All totally wrong. The night clerk there said they would fix this reservation and also let me know that when I called I was I didn't talk to them but to a 3rd party, Hotel Planner.

Good evening. Karlo was very helpful, very courteous and extremely patient with me throughout this process. He was quick to respond to my questions and even follow through with placing me on hold to get the answers that I may have needed to add check on my room request of its availability. I would truly make another reservation. I would ask for Karlo.

First of all, their webpage was made to look like the hotel’s and I called them by mistake. Then they overcharged me $200 more than the hotel rate. Next, they didn’t tell me it was nonrefundable until it was too late. When I tried to verify the reservation on their website it showed no record.

We made a hotel reservation on February 2 of this year. My wife broke her arm and we had to cancel the reservation for the hotel for March 30. We called and canceled the reservation five days before and we were told that they have a no cancellation policy. The courtyard Marriott has a 48 hours cancellation policy. Hotel planner.com said they could only give us a voucher for half the amount. I did put it on my American Express. I am hoping that they will be able to get a full refund of $197, if you are planning on doing anything with this company, I would stay away from them or you will lose money, especially if anything comes up that you need to cancel. We called them a few times and they hung up on us. They should be ashamed for treating people that way. The Better Business Bureau should get involved.

Excellent Service was given by Arielle. She went above and beyond to suggest ideal rooms to accommodate my family. We put paid in full on 4 rooms directly with hotel. One room had a deposit with an online service. Arielle suggested to pay directly through the resort and saved us &100

Eric did a great job facilitating and explaining our reservation request. He was knowledgeable, congenial and engaging. Reviewed everything, asked appropriate questions and answered anything that I inquired about. Helped us with location of the hotel and what was included with the stay. Don’t know what else to say than that we are very pleased. Pleased with our exchange.

Pleased with accurate information and friendliness. Answered my questions clearly and gave understandable directions. Gave clear information about amenities as well as rules and restrictions regarding cancellation and rules about the possible ways that are required to get your money back. We appreciated his clarity and knowledge of the hotel rules and offerings

Could not understand Bea about cx policy 30% until 2d before check in then 100%. Will cancel through Visa Bank of America if the charge goes through. Also told by Bea that the shuttle fee is included from Point of Rocks to the hotel. But the hotel says that was not included in the price.

Great experience. Representative was informative, pleasurable and helpful from start to finish. Great representative for the hotel. Unlike other hotels, we received complete explanation of room, price, rates, and fees prior to processing a card. Will definitely use the Wyndham hotel system again when we are traveling and in the Yuma area.

I’m needing a block of 80 rooms. She was very helpful with tell me who I would need to speak to. She was very helpful with take my information and making sure everything was correct. She took her time and explain what my next step would be with a service Rep. So now I’m just waiting for him to give me a call back. And Thank you for your time. Renee

Nashema did a very good job. She went above and beyond to find me a hotel room for 2 nights and tried to get the price down. Well the only reason I continued the call was because of her. She was very knowledgeable and helped me out. I will consider booking again because of this young lady

I called the # I Googled for Fairfield and got your representative. I explained to her I wanted a local Wenatchee Washington # for Fairfield for several reasons. She texted me the # right away. Great customer service. I had stayed at Fairfield for business reasons with my boss. We have a corporate account and I wanted to talk to the local Fairfield because I was making the reservation on my own this time and get easily flustered, your representative got me to the right place so really helped sideline my anxiety.

Alexandre was professional, courteous and helpful. A pleasant encounter all the way around. It sure beats navigating confusing websites on the computer. Looking forward to our family trip to the "big city".

This website charged me $900 For a $600 hotel stay. I was overcharged $300 For a hotel reservation. When I tried to contact someone No one would answer the phone. This website is a scam. I would be really careful. If you try to book using this website.

When I called I was under the impression that I was calling Springhill Suites in Peoria, Illinois to make my reservation. Now I find out this was not the case & I am unable to cancel my reservation. Extremely upset. Also, even though I spelled my last name numerous times, it was spelled incorrectly.

Zola was very helpful, professional, patient and friendly and very informative. She tried to get me to the best rate possible being a senior and asking if I had AAA OR AARP. I am just a senior with AAA. When I mentioned that I’ll be traveling alone I told her that I wanted a nice motel and she said that she totally understood.

I called about getting reservations next month but you guys were full up. A very nice girl named Bea was very helpful and even tried to help me find a room through another hotel down the street. She was very cordial and nice, rare these days. You oughta give her a raise….

She was a nice friendly woman. So professional and amazing customer service. Very knowledgeable and excellent communication! She clearly explained hotel policies, amenities, and services, making sure I had all the information I needed for a pleasant stay. Their friendly demeanor and willingness to assist created a welcoming atmosphere that made me feel valued as a guest. Knowing that I will be greeted and served with the same level of excellence that I experienced.

Carolyn took my reservation very nicely and professionally. She had a pleasant, easy to understand voice. An asset to your company, unlike some man I spoke with earlier that had a terrible accent. He also stated that he refused to honor any discount offered through Expedia, which is unusual. He also quoted me a price which was over $100 different than I was originally told.

It took over 20 minutes to get through to Hilton to try to resolve this issue on my bill. The phone number on the reservation is one character too long. I guess I’m supposed to figure out which character should be omitted. The voice prompts when I finally got through asked for an itinerary number that starts with H there is no such thing on the reservation confirmation. The woman on the phone was rude. It shouldn’t take 20 minutes to get through and she shouldn’t hang up on me.

Alexandra was fabulous! Helpful, patient and extremely knowledgeable! I couldn't ask for a better experience. It was fast and perfect. I was looking for a Holiday Inn but Alexandra explained that this was a holiday inn and that I had the right place even though it was a clarion now. I couldn't be more pleased with Alexandra's help!

He was very helpful and respectful while we were on the phone. He had a few problems with the computer which kept us on the phone for a while. He was very patient and I appreciate people in service that make things easy. I may have misspelled his name but he had a voice you could not forget. Now hopefully I can use my Hilton points when I check in on the 14 th of April. I have not used my Hilton points yet and have had them for some time. Hopefully my room will be completely paid for when we get there

Steve or Steeve, was very helpful as far as the actual physical hotel location and with helping us to see if we are able to walk to certain venues in a timely manner. We always try and stay at a Holiday Inn Express when we travel, love the breakfast buffet. Thank you!!!

I just spoke with Lauren to book my reservation and she was super friendly and she spoke with care and confidence. She answered my questions without hesitation and seemed to have a lot of knowledge about the hotel itself. She spoke clearly and made sure I understood the process as well as all of the information.

Booked a room for one night. Joselito suggested a wait list for another adjoining day to be available. After talking with a family member we decided to cancel and will definitely get back to Vernon Downs hotel for our future plans. Joselito was very professional, polite, and helpful.

The gentleman took his time with me and wasn't very pushy like he was in a hurry. He asked all the necessary questions to make sure we picked the correct hotel with an indoor pool and breakfast included for all one price. Thank you so much. I hope we enjoy our stay.

She didn't help me at all and was rude and hung up on me without helping me AT ALL!!! I JUST NEEDED TO KNOW THE RATES!!! I couldn't make a reservation till I knew how long I needed to stay and I needed to know how much money I would need to have!!

Your in line ad indicates 619 hotels in Seaworld San Diego area from $32. You offer nothing under $126 except a hostel. Your rep did a good job but could not answer which hotel at what time of year and under what situation is a room available for $32. I didn’t expect to get a room for one night at $32, but I can get the same deal by walking up to the hotel counter.

I talked with Dea (I think that is the spelling of her name) today about something I had a query about and she satisfied me with her answer and was so nice. She is an excellent employee. I am very glad I was able to speak with her today, I talked with her about availability of being on the roof for the solar eclipse.

Neal was very professional and courteous. He spoke clearly and made sure I was taken care of. He was very helpful and confirmed my information. Neal would be a great employee anywhere. I’d hire him at my company. He seemed like he was happy to help and that he was happy to be working.

I had a question mainly about the deposit on the room and she was very kind and informed me very politely that I had dialed the wrong extension and while she did not know the number for the specific hotel I was asking about, but she if tell me where I could find the information.

He was awesome. Helping with reservation for my Dad's funeral. Need a place to stay. He was awesome!! My Dad lived in the Wexford area so good to be near his home. Thank you!! He was patient, considerate and extremely helpful through the reservation process. Thank you Kraig so, so much. Again thank you again. Thank you so much. So much.

We had booked two nights in Galveston to relax prior to our cruise in May, but couldn't remember where. Thanks to Jorge's knowledge with Motel 6 policies and procedures, he got us to Amanda at the front desk, who answered all of our other questions very politely and quite expertly, I might add.

Polite! Articulate! Answered my questions! Helped with directions and resources available. He even helped with my current weather conditions for Houston area. Restaurants. Knowledgeable about area I have business with on Monday. Helped with transportation availability. Check in and check out times.

I spoke with 2 “gentlemen” when I called to inquire about availability and approximate rate of 4 days' stay… then both hang up the phone with a rather curt attitude…. Being tenacious.. I called the third time to apologize for needing to bother about the info and a very pleasant, patient, helpful young lady “Tracy” answered the phone, gave me back my smile and the information that I needed regarding a future planned trip … It restored my faith in the help and employees you have.. Persons like Tracy make the thought and execution of a future traveling plan enjoyable… There are good people in this business.. God bless you Tracy, I hope you get some kind of compensation for your excellence of public behavior..

Nick at front desk did a great job. Was polite. Gave me the days and times that I needed. Gave me the rooms that we wanted. The only problem was the rates 145 for two nights and 405 for two nights. Big difference on the weekends. Did not like the hike in price. Please change your website.

I called to make a reservation and the individual hung up on me. Very dissatisfied!! I've stayed at this hotel many times, we love the location. Unfortunately, this call makes me not want to continue with this service. Completely unacceptable action from the individual that is supposed to provide exceptional customer service.

He was very helpful when he gave me the reservation no. and told me I hadn't booked it twice. I'll be "here, there and everywhere" on this trip so it was nice to have someone be kind. I look forward to staying at La Quinta. All of the people who have worked at them are nice.

The hotel that we were calling about didn't have any rooms available. But the lady that helped us find a room close to where we needed it and gave us a couple options to choose from. She was very patient, understanding and kind and led us to an availability elsewhere. Thank you so much for helping us in finding something for the night. We thought we were going to sleep in the car.

He did a great job in answering all my questions. Thank you for the peace of mind. He took his time and was very honest with my concerns. He was very knowledgeable and helped me a lot. I would recommend this hotel to others yes. I’m glad you have trained him and enabled him to do a great job. Thank you.

He did a excellent booking for us, good job, we will come back again. Since he took our call was very polite, I wish to find hotel assistance like the way he provided to us. We stayed in other hotels, we couldn't received the service he gave us.

I had an excellent experience! Customer service is often unpredictable and I especially appreciated that the person that I talked with. She was easy to understand and did not rush the process. This has not always been my experience with trying to make arrangements.

Brandon was exceptional in his service! Extremely professional and helpful. People are challenging to deal with these days and I can see that. Random has what it takes to go a long ways in either your company or one of of his own. I would pay this young man because good employees are hard to come by.

Although it was a bit difficult to communicate due to a language barrier, my representative was very courteous, patient, and helpful. I found him to be very professional. Even when I had a problem with my credit card, he was patient and walked me through it.

Got connected to Hotel Planners while making a reservation at Residence Inn Chattanooga Friday March 8. They charged me 162% more than what I would have paid at the front desk, $210. In addition I was charged $29.05 for a refund protection plan that I did not sign up for. I should have known I was not on the Marriott site.....but these folks ripped me off big time. I thought I had been hacked, as Marriott did not get "card authorization form" that is customary for such transactions. After making several phone calls, Residence Inn did receive what they needed, and voided their portion of the charge....but why the 162% premium plus $29.05 from Hotel Planner. Boo!!!!

The representative was knowledgeable and polite. Answered all my questions. Very quick call. The representative wasn’t pushy in booking the room. Although I did not book the room I will be calling back because of his great customer service. I hope there are raises or incentives for your employees that give great customer service to the client.

Three days ago I called DIRECTLY 4 hotels in a city we are planning a reunion in, to get a quote for a block of room. Somehow, HotelPlanner injected themselves into the process, they made broad assumptions about our request (which are not accurate) and apparently shopped it to 75 hotels without our knowledge, agreement or consent. We were assigned someone named Sarah **, who I do not believe is a real person. 5 calls to her have gone unreturned, emails to her are also ignored, and all calls to try and speak with someone else, all go to the same recording "All agents are busy, so leave a message and we'll get back to you..." What a joke, you leave messages and no one calls.

Paige was very "Friendly, helpful, knowledgeable", was a pleasure having her assistance. Would definitely use this service in the future and will share this information with friends and family. Hope you cover different states. Paige and I had a short conversation since the reservation was only for one night, and she was so knowledgeable that it didn't take long to book.

Cory is amazing. He is very helpful and pleasant on the phone. I will gladly recommend this service to my family and friends, as well as recommend that they ask to speak with Cory directly. He is professional and very polite.

I did receive the refund on my cc and I do appreciate that. Although, that was not the reason I shared my experience with my review. I have updated my rating based on the company response. Regards,

Regina was able to help without any difficulties whatsoever. She was courteous, well versed as to how to perform the required task. She was quick and well-spoken. She knew exactly how to help me book the room for the date I requested. I would hope to get her next time I need to use this service.

I booked a hotel room with either two double beds or king through this platform, for Quality Inn Centre Ville Montreal Canada. But when I checked in, I got downgraded to one double bed without notice or any compensation or refunds. I paid extra for the king or two double bed, single double bed was a cheaper option. The hotel planner agent and Quality Inn manager said the reason for the downgrade was because they ran out of the room I requested for and it is nonrefundable. It doesn’t make sense because if the room type is not available for the reservation date, why is it available on the platform for booking and why did the hotel agent just check us in without notifying us about this downgrade. AVOID THIS PLATFORM at all cost. It’s a scam website.

Lady said she was gonna transfer me to customer service and I sat on hold for 30 minutes. Clearly, she doesn’t know how to be a receptionist. Very rude, no customer service skills, asked to talk to a manager and she placed me on hold again. Will not call again and will not be seeking employment any further.

I was able to get the rooms I had previously booked cancelled due to construction. The man who helped me was very patient and thorough. He called back to follow up and make sure that things were done and sent an email confirmation to me as a follow-up. I would book with them again.

Tried to use the system to redeem my voucher but had no luck, even talked with a representative. Think it is a scam and will just be out a few hundred dollars. Would have been nice to use for upcoming trip to AZ.

Completely satisfied with my reservation with the help of Juan, he makes it easy to get my accommodations and very helpful. Thank you for taking the time giving me all the information needed to get a room. Good job. Hope all your representatives taking reservations are the same like the person who help me tonight.

Dealora took my reservation and I told her I needed to check in early and that even she had to “read” the statement that check ins could were later in the afternoon, she guaranteed that a room would be available. When she said the charge was not refundable, I said forget it and cancel my reservation because I needed to check in at 9;00 am. She stated again, no worries this hotel has plenty of rooms available, I just have to read that statement. So when I got to the hotel, the reservation clerk said there were no rooms available until 4:00pm so I told them what Dealora said and the clerk said, "3rd party has no right to say that and we do not have any available." I said then I need a refund.

The lady was very helpful, I had tried to book the room online but was unable to complete the reservation. She stepped in and got it squared away along with some special request for the room very quickly. I received my confirmation email shortly thereafter. She made booking the room much easier.

Updated on 01/03/2024: This is the second follow-up with Hotelplanner.com. I pre-paid for a Hotel reservation to Hotelplanner.com in Danbury but the Hotel never received the reservation from Hotel Planner.com. I had to pay the Hotel directly for my night's stay. On December 20, I received an email from "Support" at Hotelplanner.com (**) acknowledging that the Hotel never received their reservation and my refund was being processed. This has not happened. I strongly urge anyone to avoid booking with Hotelplanner.com - this is not a dependable platform.

I had a voucher and couldn't rebook online. This gentleman helped me to get exactly the dates and price, so that it was only about $10 less than my voucher. Online I was either exceeding my voucher or way way under, so I was looking at losing $170. I am so relieved now. Thank you. Doing things online is wonderful but sometimes we have problems, so it's a relief to be able to talk with a human.

My experience with Zola was extremely wonderful. Her service was top notch and she should be commended for her professionalism and attention to detail. She made it easy for me to check and everything we discussed was truthful and honest! I am looking forward to my stay at the Homewood Suites by Hilton, it should be a truly wonderful experience.

I stayed 11/24 and 11/25. I understood these would be complimentary rooms. I just got home and they have charged me $100.00 on my debit card. I understood $50.00 a night for refundable deposit. My players card# is **. I already trashed the confirmation number. I would like my refund!

The room was unsatisfying all together I would give a very very very low rating, it was an experience I would not to live it again, no time soon, I would not refer this hotel to my enemy cause it was bad experience for me. I never stay at one the hotel again. If they mention that I will say no.

They will charge you a lot more than what they quoted you on your card by adding tax and recovery fees. DO NOT USE THEM. Then when you call them all you get is someone will call you back. Not sure how they get away with this.

This is one of my worst experiences with any company. I lost $200 due to the fact Hotelplanner decided to void my credit. If at all possible do not do business with this group. After 2 hours on the phone I had no answers to my questions and I found the reps just didn’t give a damn!

-Purchased room for Auburn Hotel in June 2023. I had to cancel. -Offered a voucher in lieu of a refund. -Used Voucher to book Omni Hotel in Atlanta on 10/24/23 for $1027. -When arrived at hotel, they had reservation but no prepaid voucher. -Omni told me to call booking agency to call front desk to resolve (HotelPlanner.com). -Called Hotelplanner.com Support. Was told they could not reach front desk. Verified front desk phone number with them.

I had to go to Dollar General and buy 2 pillows and a blanket so I could sleep that night. So much for trying to save a bit of money and staying at a Motel. I feel as if you misrepresented this location immensely. This supposed Handicapped room has a bathtub with high sides that I cannot get into even if I wanted to.

I had a great associate, Shawnee, help me with my reservation. We were on the phone for a long time because every time we selected a room, it was suddenly taken! This happened twice but she was persistent and found a great room for me. She is so patient and took the time to repeat dates and personal info. Give her a raise!!!!

HotelPlanner took my reservation and funds very efficiently. However, they failed to relay the proper reservation type to the property. I’ve spent hours on the phone with customer service who have ‘assured’ me this has been escalated. I have asked for a callback several times and been promised that I would get a callback ‘within the hour’ - never a callback from anyone. I am the one who has to initiate contact and ask them to fix their mistake. I should be enjoying my vacation and spending time with my family but I’m sitting here in the wrong room, device charging so I can continue calling them every hour or so. Each time I call it’s someone new who has to be brought up to speed. The decision to use hotel planner is one of the most regrettable decision I’ve made in ages. Spare yourself the frustration and stress by using someone else.

I gave Erin 10 Stars. If I could give her more I most definitely will. She did a wonderful job!!! She booked me a room in less than 2 mins!! Gave me a great price. I needed a room really badly because I'm going in for surgery to remove cancer and she made me feel very comfortable and not stressed out! She took care of everything!!

The company resolved my issue by refunding me back the extra charges without any hesitation.

Joi Was very knowledgeable and nice. She had a pleasant spirit and made sure completing my reservations for the Pembroke homecoming weekend were complete. I received my confirmations while I was talking to her and felt comfortable when I hung up that our group will have a great stay at the Best Western. Thank you.

I’ve been in the travel industry for 32 years. I have never come across a “travel” company with such terrible customer service and booking agents. I would have given zero stars if possible. I received a gift for a hotel stay using this HotelPlanner Company. I would have never used this company otherwise. I’ve spent many hours trying to book what I wanted, but the agents never succeeded for one reason or another. I did book with Ashley finally, but she messed up my reservation and after many attempts to fix it, I was told I couldn’t. It was so frustrating. I even added more money to my gift certificate to make sure my reservation was correct but they were not. I did not receive what I paid for. I felt I was robbed. DO NOT USE THIS RESERVATION COMPANY. I know I will never again and I will never use them for my clients.

I called today to make my reservation in Charlotte, North Carolina. I was initially a bit skeptical, but quickly received amazing customer success! The process was quick and effortless. There’s no need to share your CC number with a stranger. Just as easy as online. Everyone should make their reservation this way.

Carolyn was cheerful, friendly and helpful in making reservations for one night stay. When first accommodations were too pricey she suggested another place and quickly helped to book a room for the night. I needed her to text info to my husband who was on the road and she did that for me too.

I want to thank Christa. She did an awesome job. If there was a 10-star, I would give her a 10 star. Very nice, patient, friendly, professional and understanding. I think all customer service worker should be like her. She would be a great example for all the moody one.