HotelPlanner.com Reviews

Carlo was very professional guiding me thru my reservation. I’m very grateful. I tried doing it online but honestly that process was horrible - I was trying to reserve two connecting rooms. Thank You Carlo for smoothing-out things for me and giving me peace of mind for my upcoming trip.

John ** helped find me a hotel for a very busy UDEL parents weekend. He was very patient and determined to find me a room since everywhere was booked solid! He spent a lot of time with me and checked everywhere! He was absolutely lovely to speak with! Great job, John! Thank you for your help! We appreciate it!

The lady that handled my reservation went above and beyond. She was outstanding. She was helpful in answering all my questions and helped me when I screwed up the expiration date on my credit card. She is a very nice lady that helped to make my stay more enjoyable. I’m sure I will stay at your hotel again when I travel out of Philadelphia.

I would like to express my gratitude to Brandon for his exceptional support with booking our reservation during our period of bereavement. He was a true professional and offered location advice and had great knowledge of your room setup, etc. He was just a pleasure to speak with. Thank you so much Brandon.

The agent that I spoke with was so pleasant and so knowledgeable. Not only did she assist me with the question that I did have. She answered questions that I didn’t even think to ask. Recommended something to my like which costed a lot more but I was happy to pay.

Please call me immediately! I called and requested specific room reservations for three (3) guests. None of the request were followed and I need to cancel asap. I was mislead to believe I was talking to the hotel directly. My confirmation were not emailed to me. I was sent a link that directed me to the incorrect information and will not let me cancel the reservation.

Asked for a downstairs single room for the night explained that we have 3 dogs one of which is elderly and unable to climb stairs. After arriving at the motel manager said she didn’t have anything down stairs and only allowed 1 dog. We made this reservation in good faith and were truly disappointed with the service.

Edgar was Polite with clear explanations! He Clarified for my questions without wasting my time. He is an Excellent representative for Hampton Inn. It was very worthwhile to call instead of booking online or using a service like Trivago or Expedia for example.

James is a very good customer server. He processed my reservation, answering all my questions accurately. He is professional, concerned and very congenial. I was very impressed with him. The room rates were very reasonable. The location is good to where my event is taking place. Looking forward to the stay. I have no more to say at this time. Just keep up the good work.

Carolyn was very friendly and professional when helping me find a room for my husband at a location that had big rig parking and even called the location to make sure their website info was current on this need. She also worked in a very timely manner and made sure I knew what she was doing and why along the way! Carolyn Thank you so much for your help!

Carlo was very helpful in helping me book a room at Hotel Max at a fair price and a good location. He was patient and walked me through the whole process while explaining thoroughly what he was doing at each step along the way.

Liz was helpful and efficient. She was professional and answered all my questions. What else do you want? The woman can do the job and she was friendly and processed with joyfulness. She didn’t sound like a **. Like most hotel reservation people. I would recommend her for a voice or cust service job any day she has the right attitude.

Ethan was awesome helping me with my questions and redirected me to a phone number for the questions he was not able to answer. He did an outstanding job. I was very pleased and you should give him a raising pay. Thank you. The kid was outstanding. I wish everybody who I've been dealing with as far as my travel plans were as respectful as well as accommodating as he was. Actually the guy at the front desk was pretty cool too but Ethan was great.

Very professional and courtesy. Made my booking easy and less stressful. I enjoyed speaking to the representative. Very knowledgeable and took control of the call. I look forward in my stay at the hotel. Thank you.

Conf: **. Itin: **. We specifically requested a wheelchair accessible room on the first floor. The agent promised that the reservation she provided was for a hotel room with these features. Upon arrival we discovered that the hotel, in fact, has no wheelchair accessible rooms, and it does not even have any rooms on the first floor. In addition, the hotel has no elevator. My husband is disabled and cannot climb stairs. This was an impossible situation for us, so we were forced to find another hotel room on the spot. The closest one we could find was 18 miles away. We had no choice, so we took it. We have been charged for a room we did not use, a room whose reservation we accepted based upon incorrect information. In addition, we had to go 40 minutes in the wrong direction just to have a place to sleep for the night.

Christina did an excellent job with me on the phone and was very helpful. She was empathetic, thoughtful and kind. She is an asset to your organization. I highly recommend her and wanted to share this with you. I may have even pressed the wrong button, but she answered the phone and was helpful, even though I had an existing reservation. That’s what I call quality and helpful to make the customer feel valued. And the customer is me. Thank you.

I called to make reservation because I am going to attend a funeral in Memphis. I did not realize that I could stay over night. The block of rooms reserved were sold out at the $139 a night rate. Juan was specifically kind and patient when I was trying to get a cheaper rate. Was I was trying to do the bath in my head, he continued to explain the rooms and suites available for my needed arrival date. Even though my first card was declined he did not use those words, he asked if I got a message from my bank. He reminded me to enter my card number in the phone and hit pound until the next card worked. Some customer service people are curt or snide. Not Juan. He was very kind. Thank you Juan.

Leonardo help me find the perfect room for my weekend with my sisters. He was very helpful in finding the best option for me. I appreciate his service. Thank you for his professionalism. It made all the difference in what reservation place. I would say because of him I will use your service again. Thank you very much

Very pleasant young lady. She looked professional and treated me as such. She has a big plus: a very pretty smile. I like your location. Easy access to Interstate 74 East or West. Also, a wonderful variety of nice restaurants. We were able to check into our room at 3 pm vs 4pm which was greatly appreciated. The room itself was very welcoming (ie: clean, etc).

I clearly told the agent I was booking with two pets. The pet fees were not disclosed and I was surprised to find my rate went up 120 because of the oversight. At the hotel, Baymont agreed to refund my stay and I booked another hotel. No refund was issued despite Baymonts hotel GM stating it would be. I have disputed the charges with my credit card company and if not refunded I plan to escalate my concerns to the Better Business Bureau and Iowa State Attorney General’s office. Surprise fees and undisclosed rate changes are not ethical and represent a bait and switch approach.

Tara a courteous, efficient and awesome. Worked until she secured a reservation for us. She praised Hilton Bayfront so highly that now, we cannot wait to arrive!. Thanks for an excellent booking experience Tara. I am happy that my first stay in St. Augustine will be at the Hilton Bayfront, since it came highly recommended by Tara.

I called in for a potential reservation. After learning the price of $525, I commented that it was more than the Gaylord Rockies was charging for a room ($414) and she hung up in my face. Horrible phone etiquette and service. I am highly disappointed with my experience and her callousness towards a potential customer.

Angel was very courteous in helping me with all my questions about upgrading our room, and in providing me information for when we arrive. I appreciated his help and we all hope to enjoy our first time visiting The Great Wolf Lodge with our three kiddos and our Nana. Thank you so much.

Terri was very helpful and a friendly voice. She was able to get through my booking process quickly and explained everything in detail to me. Thank you very much, I look forward to staying at your establishment.. I hope she will be able to get my special request fulfilled. As my pulmonary fibrosis is terminal and very debilitating for me.

As soon as the call connected, Gustavo's voice put me in a happier state of mind and I knew he would help me to the best of his abilities. Great customer service. I wish all of my calls were answered with a caring, attentive voice such as his. Thank you Gustavo and please continue to brighten stranger's day.

Wonderful sweet lady answer the phone with kindness. Gave me the phone number to call. Thanks. Thanks again. Nice work, well done. Kind lady who answered my questions about hotel reservations. This is too long. Thanks again.

I called up the website for the Home2 Suites by Hilton I wanted to book. When I tried to call up that particular hotel's direct number, a number popped up for me to call. Apparently it wasn’t the hotel but this company. I had no clue I was talking to a third party booking company. They jacked the price up to make their money. When I got to the hotel, the name for my reservation was incorrect, so the hotel asked for my credit card used to make the reservation. It wasn’t even the same type of credit card. I HOPE I DONT GET CHARGED FOR ANYTHING IN MY CARD. I called this company immediately to cancel and get a full refund. SAY WHO YOU REALLY ARE!!

Attending person was very professional and hopeful. He helped get us a booking and it did not take him very long at all. He was courteous and polite. He was very patient as I was dealing with my grandchildren in the background. He never wavered or showed agitation. I actually put him on hold a few times. He waited patiently as I dealt with other things. I would recommend him to anybody that’s trying to reserve a booking at Econo lodge in Tennessee.

I reserved a room and paid over a thousand dollars for 3 nights in Durango Colorado at Holiday Inn and Suites Durango. I showed up to check in and they said they could not provide me with a room due to being short-staffed. I was suppose to check in on June 18th. I have reached out every single business day trying to get my refund and have only been told that they will review whether or not I get one. I put the hotel manager on the phone with the 3rd party (hotelplanner.com) and even they authorized a full return and still have not been refunded. I have requested a call back from a Manager since day one and no call. I had to pay for another room for I was 800 miles from home. I was very fortunate to have enough funds to do so. If I would have been a no show, I could understand not being refunded. Not the case, I was there but they couldn't provide the service I paid for. They emailed me a receipt as if I stayed there but I did not.

Christina did an excellent job with me on the phone and was very helpful. She was empathetic, thoughtful and kind. She is an asset to your organization. I highly recommend her and wanted to share this with you. I may have even pressed the wrong button, but she answered the phone and was helpful, even though I had an existing reservation. That’s what I call quality and helpful to make the customer feel valued. And the customer is me. Thank you.

Mark ** was very professional. He would check on every question I asked him. I appreciated that. My only issue was that I guess he's working from home because there was some background noise which sounded like children...made it a bit difficult to hear at times. Otherwise, the whole experience was still good.

Reynaldo was very polite and walked me through all the steps perfectly! I had an online booking issue and he reassured me that we would get the issue taken care of! Excellent customer service and has a great future in this field!! Would definitely recommend to stay at this fine establishment!

Excellent customer services polite and very welcoming. He called me back when we got disconnected and gave me the best rate for the hotel. Even at the last minute. I am so glad I choose this place because of the great service. I will definitely use this hotel again when in town

Excellent job. Very fast and found exactly what we needed for my company. Sent everything to my phone I needed. We were lucky to have her help. The first hotel was a little pricey for us so she found us one not far that was more than 100 a night cheaper.

Jessie was the best. Kind, professional and efficient! I explained to him we are coming for a horse show and are just staying the one night but needed three rooms… He found me the best deals and he solved a problem we were having with the name of my town!

Very helpful and was able to fill all requests. We needed a ground-floor room and he was able to reserve that for us. We also needed a later checkout for our baseball game and he was also able to provide that for us. He did a great job.

Benjy has great customer service, it was a pleasure having him help me book my room. Very helpful! This gentleman needs a raise as I believe he has been the only person that was so helpful with all my hotel bookings this year. I’m hoping my stay at your hotel is as pleasant as the help I received from Benjy.

The person that assisted me was Very pleasant and informative. He explained all about the rooms and tried to assist us with handicap showers. He also told us that we would get a discount for AARP. I will be calling back to reserve a room. We have always enjoyed our stay when we stay there.

Friendly and easy to work with agent making a hotel reservation. Very clear and organized and helpful. She asked good questions and we chatted a bit about the reason for our trip. She is very good at customer service. She made making a reservation, pleasant and accurate. She was helpful and efficient.

This guy I spoke with was awesome very helpful. Thank you ⭐️⭐️⭐️⭐️⭐️I will book again! Nice to see people well in my case listen to people whom like their job and happy, not rude at all! Very knowledgeable and courteous. You don’t find that a lot and he understood English! Winner Winner. Thanks again for the help today.

I tried to complete a reservation with your customer service number for the Hazelton Pa hotel. The service was terrible at best. I had to repeat myself 3 or 4 times at each level. I finally gave up and hung up purely disgusted. I googled your hotel and called the hotel direct. I spoke to Lauren and expected more of the same poor service. I was wrong. In just a couple minutes my reservation was complete and she changed the entire mood of dealing with Hilton. My star rate is for Lauren, not your customer service person.

I called instead of reservations online because I could ask questions. Rachel was very helpful making the reservations, but she didn’t warn me that it was non refundable. I asked if I could cancel if my daughter changed her mind and that’s when Rachel said yes that was part of the extra charges I was paying. I have a stomach virus so my daughter can’t stay with me so I booked a hotel room. Rachel should have said that the room is non refundable.

Carlos was one of the best front desk personnel I have ever dealt with over the years. A very nice experience. Very clear and concise as well as quite friendly. I wish more were like him. It would make doing business over the phone much easier. I highly recommend him.

We always stay at the Hilton Hotels / Garden Inn's whenever we travel or need a place to stay overnight they are always accommodating, hopeful and the hotels themselves are clean, efficient and a pleasure to stay in. I can highly recommend. Very clean rooms, very very appropriate staff and most of them have indoor cafes, restaurants and or bars. We usually stay at the one in Richfield Park New Jersey however this time we are staying at another location a few miles Northwest. Again making the reservations are very accommodating, helpful and we always look forward to staying. It's a stress-free vacation and or night when needed.

Tori was fabulous!! I had to book several rooms for different days, complicated… He handled it very professionally and made sure it was all accurate! He kept it all straight when I kept mixing everything up!! This trip is very important to my family and can’t thank Tori enough!! A great asset to your team!!

Excellent job, very easy to get reservation scheduled, was understanding for any questions. I had very pleasurable voice, seem to enjoy his job, would recommend for my friends. I was having trouble booking online so I decided to go ahead and call and get a live person which was a great idea.

I was going to book two rooms for July 5th but when the rate quote was higher than I expected, I told Alex that I was going to shop around. He hung up on me. I’m not sure why he would hang up as if I was wasting his time.

He was efficient, polite and got reservations for a wedding handled so professionally! He was patient and guided me through the payment process. He made sure to add my Hilton Honors Number. He made sure and reviewed the reservation, read all aspects of it before he hung up the phone. Polite/professional, courteous and detail oriented.

This young lady did a remarkable job with what I thought was a rather complicated booking. She was pleasant, helpful and extremely knowledgeable and made the process so much more smooth than I had expected. Oh, that other service reps were equally as capable as she! She deserves a raise!

I am VERY upset as I told Alex several times that I did not want to be charged until check out and he agreed. I am trying to cancel now and they are saying I cannot get a refund. I was never given the option for a protection either. If you record your calls, I ask that you review and you will see that I said this. AND the charge for the room is outrageous!! It is double what I paid the last time I stayed there. Alex did not indicate he was from a 3rd party.

My phone call got cut off so we didn’t get to complete the work! The assistant was excellent in helping me, but I think I touched the side of my phone and we got disconnected! So sorry for not getting this issue done! But the assistant deserves a big thank you for helping me with my trip! Also she deserves a pay raise for bearing with me and trying all different ways to find what I needed! It was totally my fault for disconnecting from her but cell phones are so touchy and I know I moved to turn off my clothes dryer and I accidentally just have gripped the phone tightly and disconnected from the agent! So sorry!

Thank you very much!!!

Lakeaia helped us get a room for the two weeks we needed a place to stay. When the original request stated nothing was available she checked around for a place. I stated I would rather stay at Virgin River but would accept any assistance. She then decided to try doing it as 2 requests. That worked and I was so relieved, even when she made sure we understood we could have to move at the change. We also requested a specific room if available so she made sure she noted. I really appreciated her help and she had a really pleasant attitude.

“Joel” was the consummate professional. He has great people skills, was informative, and had a great sense of humor. All in all he was a delight to work with. He was able to assist me by saving me money when I mistakenly neglected to have the correct days of our stay.

The lady that helped me was so kind and courteous. I enjoyed our conversation and it is refreshing to talk with someone who seems to really care about the customer experience. Looking forward to coming back to my childhood home and seeing and staying in the new Driftwood Inn. I remember the old one for sure. We will be having our 50th high school reunion. God Bless 1974. The lady stated that she was from Arkansas up around Fayetteville. Go Hogs Woo pig Sooooeeee. Great service from the Driftwood Inn.

Neal was very courteous and professional. He made sure I was staying at the hotel closest to The Adventist Hospital. I will make future reservations with Comfort Inn. Neal is the reason I will book future hotel stays at Comfort Inn. He did not hesitate when helping me. I asked Neal would he be on duty tomorrow as I wanted to meet him. It is always refreshing when you find a customer service representative who goes the extra mile. Great job Neal.

Hugo **was a great help and had patience with me as I struggled to figure out how to put my credit card number in So I could reserve two rooms. I am older and didn’t know exactly what I was doing but he talked me through the process. The 2 rooms were perfect with one being a handicap room.

Carolyn was wonderful. She was very helpful and very friendly. She helped me find the best room to suit my needs. She made useful suggestions and was always very pleasant. My reservation experience was great due to Carolyn’s expertise.

When I spoke to you on the phone you told me the rate would be 60.99 or 65.99. Then you charged my card for 103.36. When I call your support center they said my rate was 79.99. I canceled the booking. I need my money released immediately as I am several hundred miles from home. If it's not canceled by end of day tomorrow I will contact the authorities. And don't try to pass off some AI recording. I have the conversation recorded on my phone!

The agent was rude and hard to understand. Couldn’t answer questions. She put me into your voicemail system. Going to Drury instead. That was worst customer service ever. Your voicemail system is terrible. Get some customer support.

Mario was the very best help to my getting a reservation. He answered all my questions! His biggest help and patience came when my credit card went on a loop- loop in the system!! He helped me make it through that conundrum and get the job done!! You have a fine employee with Mario!!

I have been told that I would get the remaining portion of my refund since early May. However, nothing has happened. My son is stationed in Colorado with the Army. The date that I booked 2 rooms at the Quality Inn was not going to work for him. I am still waiting on my refund and it has been over a month!!!

Zoila did an awesome job finding 2 rooms for me when there was a mixup on one I had previously booked. She gave me several options and found one that worked for me. She was positive and patient. She made the experience as painless as possible. I hope she is paid what she is worth.

Nadia, was the most helpful individual that I have ever had help with when booking any reservation ever! She listened to my needs and took the time to look at many options and found us lodging at a fair price.

Edgar is one patient man. Had several interruptions, including a cat. Had two hotels, one was booked, the other had rooms. He gets a gold star for his help. Please thank him for his attitude. Rude is not a word he knows. Great customer service person. Please keep him on the phones.

She was amazing. So helpful & took my call immediately. It’s for a business trip & booked 2 rooms. We come every year & we would certainly book with Koll. Use Hawthorn in the past but didn’t receive this kind of service. I would be glad to recommend your hotel due to your excellent service.

Jeannie was extremely helpful when I couldn’t secure a room reservation in the Middlebury Inn in getting a reservation in the Courtyard for the nights of June 26, 27, and 28. I am very grateful for her help. Jeannie was very solicitous in inquiring about the accommodations I would want regarding my stay in the Courtyard Inn.

Francisco was absolutely amazing to deal with for a last minute booking. A night that started off terribly and left myself, my daughter, and grandmother in law searching for somewhere to stay was made better by Francisco’s wonderful personality and helpfulness. He put up with my mistakes and never once got frustrated. I can’t thank him enough for making what was left of my night a little better.

Booking went well till we got the hotel. Their system was down. I called and cancelled my booking. I was assured that my money would be totally refunded. Nothing as of yet! This should not take this long. I have already been billed for my subsequent room - paid for with the same credit card.

Carolyn was professional, polite, patient and successful at securing a last minute room for me. Kindness and respect go a long way! There should be more Carolyns in the world. I searched for a decent hotel near my workplace for the night. Carolyn made this experience easy and less burdensome for me. It was a seamless process.

Darla was friendly & efficient! It was a pleasure to book through her. She described the room well & it gave us peace of mind that we could book so quickly & efficiently. We will definitely book this hotel in the future & maybe we will be lucky enough to have Darla book it for us.

She was very courteous, and helpful. Also very understanding of my needs. She also took the time to research a couple of other hotels that might fit my need. I did not book at the time, but told her that I may be calling back.

This representative could not make a reservation or provide a full name. I could not even receive a confirmation email as he could not get the email correct. I felt it was a fraud who was trying to gain my information and credit card information because he could not provide any information regarding Hyatt hotels as I was trying to make a reservation.

Customer Service. The person helping me to secure hotel reservations was all the things employers would expect from employees to whom it may concern. The name of the person who helped me was name Cherita, she kind, courteous, friendly and went above and beyond what was expected. Thank you Cherita so much for your help.

When given the information on the room and the rates I was told one price then when Nardi told me my total, the numbers didn’t add up even with the taxes so when I question she neglected tell me about a cancellation fee automatically in there, and I told her she misled me. I want to cancel. She hung up on me so when I called back again I found out it wasn’t for the misinformation. She gave me at $383. I was being billed $416.41. Got another representative on the phone, who canceled my order to get a full refund including my cancellation fee that I wasn’t even told about From my first representative NIRDALY! She has very bad customer service skills when handling her mistakes! Just put a sour taste in me that I will not go through Hampton Inn again!

When I reserve my room, I asked for adjoining rooms and was told no problem. When we got to the hotel they stated there no guarantee. So I feel I was lied to when I reserve it. But they kept us on the same side of the hall. They were down at one end and us at the other. I don't think I will use this hotel again.

Went out of his way to find me a room I could afford at the Hampton which my husband and I always try and stay at previous 2 people who helped me told me to go to the value inn no, thank you we will bide our Time and wait and see whatppopsup at hampton. Thank you Joel and family Of hamptons

Went out of his way to find me a room I could afford at the Hampton which my husband and I always try and stay at previous. 2 people who helped me told me to go to the Value inn. No, thank you. We will bide our Time and wait and see what pops up at Hampton. Thank you Joel and family Of hamptons.

Hello, We were assisted by Dealora who quickly helped us reserve the best room at the best rate for us even though we didn’t make it easy. We needed a same-day reservation for one room with three beds. She was very professional, friendly and courteous. We truly appreciate her great attitude and friendly demeanor.

I want to complement the associate that helped me very late in the evening. Find a place to stay for the night. She was very professional, very friendly, and very knowledgeable of her search. Would certainly work with her again.

I called thinking I was booking directly with the hotel. Mildred spoke fast and barely let me ask a question. When I did get a chance to ask something, she was very evasive. It was a simple question. I ended up paying about 25% more than if I had booked directly with the hotel.

Eddie did an outstanding job of customer service. He tried his best to get the room down to my price point, but he couldn't. As Diamond member, I was disappointed in the prices. Customer service was an "A" but prices were an "F". I hate that I have to find a hotel in Portland for my visit and not Eugene.

My trip/stay will be an emotional one, as my brother is in hospice. I was relieved to immediately be connected to a person. And Grace is a lovely person, warm, genuine, helpful. She helped me book my stay at the best rate, answered my questions, and made sure I was ready for my check-in.

Lauren served as my reservation associate today. She represented Candlewood Suites well with her excellent customer service. She was well-spoken, courteous, and knowledgeable during my reservation experience. I left the whole experience with a smile and zero frustration. Based on my experience with her customer service skills, she definitely earned a 5-star+ rating!

Miguel was very helpful and so pleasant. He was a 10 out of 10. He went above and beyond to help me find a room with two beds. We finally found one at the Econ Lodge. He also found how far each hotel was from the ball parks and told me about different restaurants.

He provided prompt, courteous service. He answered all questions making sure the reservations were clear to me. He went above and beyond and secured early check in. He described the breakfast options and free coffee option. My experience with Caesar will encourage me to come to Sheraton for my future travel plans.

He was very nice, kind and polite. I stayed at this hotel last week and had a great time. I would recommend it. Check in and out was very easy. Employees were nice and friendly. All was great. All need kudos for a great job. Close to all Medical facilities which was great for us. Many great places to eat nearby.

Reservationist Carolyn was excellent. She is very professional, friendly and helpful. We have not stayed at this hotel before and she gave us a welcoming and gracious introduction to the H Hotel in Midland Michigan. We are looking forward to our stay there and trying the Zinc restaurant at the H Hotel.

Had gone thru entire on-line reservation process twice, only to have it come back after last verification to say no room available. Called in and Claryce was able to make the reservation in a timely and efficient manner. She did an excellent job and was very patient in her explanations.

Agent lied about being at the front desk of the hotel. Agent also lied about the cancelation policy. When he sent me the email to confirm it had a non refundable cancellation fee. My bank was charged. I called back immediately and told them what had happened and ask for the charge to be refunded. So they canceled my reservation and now they are saying I cannot get a refund. I didn't cancel because I was not going to hotel.

It’s about a hotel booking, room rates and amenities. The lady received my call did a good job, greeting, and politely ask me about my concern for my call, for booking my reservation, excellent customer service and I will recommend it to my friends and family. She’s very good in telling me all the amenities about the hotel.

I wanted to reserve a room at Holiday Inn Express Christiansburg for next May. Since that hotel is not yet accepting reservations Carolyn found a room at a nearby hotel that is accepting reservations and made that reservation for me. She provided different options and was very thorough and helpful.

Excellent service. Very helpful when I called and booked. And super patient since I keep hitting a wrong button when entering my cc number. Carmen was very professional and patient. We look forward to our visit. It was really challenging finding a pet friendly hotel. So glad we finally found this one. Thanks so much.

Edgar was helpful, friendly and thorough. He reviewed the room details, check in, and cancellation policy in detail. He asked if I was a senior and/or AAA member. My room includes breakfast which will be very helpful for me as I will have a busy Monday. I look forward to my stay at the Hotel Anthracite.

Put on hold. Still waiting for someone to assist me with the issue. I’ve heard connecting me now over 8 times. Trying to cancel the reservation. Poor customer service. I am obviously on the wrong line. Please contact me as soon as possible when you get this feedback. Need more agents to assist customers.

Had to land Shreveport due to weather in Dallas then had to stay due to crew unable to fly. See the Hampton sign from my window on the plane. Call Hampton Hotel and ask if it is the one located by the airport because I have no reference for street addresses. Ask if they offer a shuttle to airport and am told yes, perfect so I book $250ish dollars for the room….get to hotel just to be told I am at the wrong Hampton. Call to have it cancelled so I can get a room at the right Hampton. Yes it can be cancelled but it is not refundable. Does not seem right. I hope they will help correct this.

Jesus was very kind and thorough. He is excellent at his job!!! I was confident that all the information was accurate and should have no issues. I wish that customer service people would be as awesome as he was. I have all the information that I should need for my stay and looking forward to it.

David was very professional, helpful & friendly. His help was greatly appreciated. Especially when it came to finding the best fit with regards to the most suitable room for our needs. He make the experience very easy to go through. I hope that he will be there the next time that I need a nice place to stay.

Spoke with Amy ** and she was very receptive and very Attentive to my needs. She was very pleasant to speak with. And went out of her way to try and give me the best rate possible. As did for the second clerk, I spoke to her name was Tanisha. And she was just as attentive and receptive an informative as Amy **. Very pleased with both ladies, I spoke with.

I truly enjoyed my experience with Tamara. Excellent customer service from Tamara. Awesome individual with Amazing interpersonal skills. Tamara was very professional and exhibited extreme patience with Exceptional business knowledge with experience. I highly appreciate the opportunity to obtain my reservation through Tamara. It was a wonderful experience during the early morning.

Requesting FULL refund -$464.66. I was scammed to believe that I accepted your cancellation policy, no policy was presented to me during reservation over the phone, only after reviewing confirmation email I understood that cancellation policy means penalty. I did not consent to the policy, please refund ASAP $464.66.

Stacy was extremely helpful. She was Very informative professional and friendly. I truly could understand because she articulated well. Stacy went above and beyond to answer my questions. Stacy was able to make my job easier. I would hope that when I am ready to make reservations that it would be Stacy who would assist me.

Edgar was a phenomenal support in helping me find a hotel. My credit card had been denied twice and he waited on hold while I contacted my bank. He helped me determine options based on my budget. Edgar was supportive and patient through several setbacks and challenges in being able to book this hotel. His service was phenomenal and I greatly appreciate how much he helped me.

This was the most inept, unprofessional, rudest interaction I’ve EVER had. And that’s saying a lot! Whoever she is needs IMMEDIATE RETRAINING. From the very beginning she was unfriendly and acting like she didn’t know what world she was in. Bad bad taste in my mouth for Sleep Inn and I will be sharing my experience on ALL social media platforms! Disgusted.

I was very pleased with the young man that helped me get my reservation. He even held On for me while I had to go to a friend's house walking of course to make sure it was OK with her since it was a nonrefundable room. I appreciate his business like manner. Thank you.

Rommel was dishonest in booking my reservation over the phone by repeatedly reassuring me that I had until 6pm the day of my first night’s stay to cancel for a FULL refund. Listen to the recording (if you are wise to record your agents) and you will hear him tell me that. I want the additional $300 refund I am owed. Rommel blatantly lied to me. When I called to cancel & get a refund, your agent also assured me I’d get a full refund. Rectify this situation before I have to take further action. Thank you,

I was originally trying to book a hotel in Buffalo that was sold out so Humberto went through about 6 other options with me in the area to find one that suited our needs. He was lovely to chat with and incredibly helpful! I will likely never use a booking website after experiencing service like this.

Alexandra did a great job on getting my reservation in a timely manner. She was helpful and knowledgeable. I was pleased with the speed that it was done. I would be happy to work with her again. I called on short notice and she was able to get me a great room. Again Alexandra did a wonderful job.

Wow - what an AWESOME experience making a Nashville hotel reservation with Jose! He was polite/knowledgeable/friendly/professional and helped me understand “today’s fees and extra charges”! I worked for 5 Tennessee Governors and I understand the highs & lows of his job! Jose is CUSTOMER SERVICE at its BEST.

The hotel person who booked my room was very clear, concise, and explained everything. She was also very friendly and helpful. I am excited to stay in your hotel and am looking forward to our summer vacation in Laguna! Having grown up in Southern California I love the beach, and your hotel is also very close to my daughter's house.

Humberto worked hard to find a specific room I was requesting, at a busy time of year when room availability is limited. He did a great job! A friend of mine is visiting for the first time at Christmas, and I wanted to make the occasion memorable. He was courteous and respectful. He was also able to arrange a slight discount. He carefully reviewed the room rate.

Very pleasant guy and clear and respectful. Hugo was very kind when talking. He understand the my needs. Very intelligent. He knows exactly what I need to reserve my room. Can’t wait to see my room. I’m sure my sister and I will enjoy our stay in the hotel.

She was so kind even though the price was so high. She asked her boss and he was not accommodating at all. Thought because we wanted 5 rooms with 7 days we might be offered a bit of a discount but no. He wouldn’t do anything at all to help bring our family together.

Very helpful and knowledgeable about the area of stay. Very nice tone in her voice. She was helpful in finding the type of room and bed needed for my wife and I. She knew check in and check out times which are very important to us. I would rate the associate very highly.

Karlo who took my reservation over the phone was very helpful and it was a wonderful experience for all my questions were answered. He had lots of patience as I had a lot of questions and with a real cheerful attitude. I am glad I chose this Hotel already over others in the Manchester NH area!

Very good. I had specific inquiries about the hotel and its amenities. Timothy answered all and got me a good rate. He offered the cancellation insurance option and also ensure that the pool and hot tub were in working order since this is not always the case although the website may say there is a pool. Although he did not understand the grammatical term – he still got my name proper and did a great job with the reservation.

This girl rocked it! Excellent customer service and great representation for your company. She was extremely helpful and quickly conducted my business so she could move on to help others. In this day and day and age where it is so difficult to find good workers you are so lucky to have her!

James was very clear and concise in making my reservation as well as very helpful in answering all my questions AND made sure to review everything with me again and verifying I got my confirmation texts. James made me feel listened to and understood. I would recommend using this service again. Happy customer.

Great assistance and guidance. I needed a room that included pets and the one that I had chosen did not welcome pets, so Mildred found a room for me in a hotel that was pet friendly. Not only that, but I have a cancellation protection in the event something happens. Thank you.

She assisted me with four reservations today. They were at different locations. Each one was correct. Appreciate someone that is patient, kind and doesn’t rush you. Thanks Queenie for assisting me today and hope that with future bookings that I have you or someone with your disposition. Have a wonderful night.

Hugo was great, very informative and tried all options to help me find what I needed. Although the room I needed was not available he still tried to find something to accommodate me. Thank you for going above and beyond. I will definitely book with this company based off the service I received. Great job, Hugo!

I thought I was calling the actual hotel courtesy desk.. When I asked if it was the actual hotel that I that I was talking to, she said yes! She did not make it clear that she was part of a booking agency or that we would be charge extra for her services! I feel like I have been scammed and only a refund of the difference between what the hotel actually charged you, which was around $77, to what you charged us, which was roughly $113.... This was totally wrong and unacceptable and will not be forgiven or forgotten without that refund!

Luvensky was very mean and rude. I always stay at Hilton, but lately I’ve been treated very badly. This person hung up on me way before I could say something. I will start going to other hotels. I travel a lot for work and I’ve been staying at your hotels for years and all I get is bad attitude from your operators. Not to mention they always mess up with my order.

Still waiting on a phone call back... All I asked was the rate for May 25 1 night. He said, "Yes have rooms... Can I call you back.." Still no call... I've booked another hotel in area. It's been over 35 min. No call back. NIRDALY wanted me to rate... Take my time for this need a incentive. Yes should had been one.

I made a reservation today believing I was dealing with the Marriott I wanted to stay at. The lady that I spoke with quoted a room rate of $144.00 a night which I agreed to reserve. Shortly after I received an email with additional charges added to my reservation which I was never informed of. I immediately called back and asked to cancel the reservation but was told that it was non-refundable. I was never informed of this policy nor was I informed of the additional charges. This closely resembles a scam and I will never use this company again. I will be sharing this unfortunate experience with others and recommending that this company is not to be used or trusted.

The gentleman who assisted with my reservation was very helpful, thorough and friendly. He insured that I had my confirmation number and reviewed all the details about my stay at La Quinta. He made sure that my dog was approved. He was very nice. Thank you very very much.

I had to reserve a room as I was not able to get on my flight due to non Rev (If you know you know). One of the first questions I asked was, "Do you have a shuttle from the MSY to the hotel?" And I was told that they do. So I booked the room. Of course once everything is completed I found out that they don't.

Vanessa did an awesome job helping make our hotel reservations. She was very friendly and professional. We were happy with her assistance. The rates for the hotel are a great value. We have had customer service before that was not a good experience but Vanessa did an amazing job. Thank you Vanessa.

My son has to go to the Cleveland Clinic every 6 months for check ups as he had a double lung transplant several years ago. We always stay at the Intercontinental Hotel which is attached to the Clinic and offers a special room rate for transplant patients. My son forgot to make the reservation months ahead as he usually does, so the week before he and my wife were supposed to fly to Cleveland, my wife realized the hotel was not booked. She looked online and saw what she thought was the Intercontinental website.

I called the local number (**) over 12 times only to receive a "wireless caller not available" message each time. I called ** repeatedly trying to get to an agent. The first time I was transferred to another VRU that didn't have an option for my needs. The second time, upon my request for her to verify the local number I have called over a dozen times she told me to look it up in the Yellow Pages or Google it. When I reiterated that the number I obtained from both the hotel website and Google wasn't working and asked for her to verify the number she proceeded with closing the call, "thanking me and telling me to have a nice day" and hanging up on me. I've worked for customer service giants like Nordstrom and Starbucks and I'm appalled that this is the level of service I've received after a recent stay. I just called for a receipt for work reimbursement. Unreal!!!+

Reservation 5/17-5/18 # **. Hotel Planner is SHADY and Dishonest! Booked a local hotel for a night that had a hot tub as an amenity because of back issues. Called the local number and asked the agent if he was onsite at the hotel and can confirm that the hot tub was working before I make a reservation. He confirmed he was onsite and the hot tub worked!! 20 minutes after checking in we found out the hot tub was NOT working so we CHECKED OUT less than an hour of checking in. MANY phone calls to Hotel Planner to get refund and only offered to submit a complaint for review to get refund. Email received stating “we utilized the reservation” (we DID NOT) and that “a hot tub was not mentioned at to the agent”. It was 100% mentioned and the reason I booked the hotel.

Staff Associate was very courteous, informative, pleasant, & polite. Staff member also, took time, with patience to assist with what request I was making. Offered and was appreciative to accommodate whatever was needed. The process it took for info given to locate was concise, considerate, not too complexed, or complicated. It also was clear and accessible. Additional options were afforded, as to the ammenitities from the Hilton Rewards membership bonuses are concern. Also, acknowledged how we can continue to serve one another.

You charged me more than $300 for a room that was going for $179 and I was stuck paying an additional $75 for my dog when I got to the hotel, because, in spite of me telling you I was bringing a dog, you didn't convey that to the hotel or tell me you were not including it in the amount you charged me. To boot, I had come off a long day of traveling and you rooked me into thinking I was calling the hotel directly because of your SEO. I will never book anything through you again and I will be sure to convey this experience to my friends and family.

Called a hotel from maps, turns out was broker service after wait on 8 min hold, had to repeat myself twice so hung up wasn’t going to repeat a third. Made two more calls and found my hotel within 8 mins later. The lady was trying to be nice but she seemed to be slow when it came to conversation.

Edger was extremely helpful in finding us a room near the location we are visiting. It was his perseverance that allowed us to remain near our desired location during an extremely busy time in the Massenia New York area. Again We are very grateful for his perseverance in this matter. What a breath of fresh air in service provided.

On 5/9/24, I thought I was calling the Mountain Host Motor Inn in Iron Mountain, MI DIRECTLY to reserve a double room for one night on 5/18/24. You charged my credit card $134.17. I got to the hotel today and that fee should have been $75.97. I never would have gone through you on purpose because Booking.Com has already ripped me off once. You need to refund me.

Not that you care from reading your reviews. I got screwed by your company. They answer the phone letting you think it's the hotel and never identify themselves. When I realized my mistake and called the hotel direct and rebooked I then tried to cancel booking with hotel planner and they wanted one night's room fee, taxes etc. I called them back within a half hour. I'm waiting on some escalation process that I don't believe in. I will be contacting my attorney.

Very friendly, helpful, professional and understanding! Great example of good customer service. He was very patient and explained things well. He was on point and let us now exactly what we needed to do. Overall, amazing! This was an emergency stay and he was great helping on such late notice. Would definitely recommend to others.

I was treated very professionally and courteously and I would recommend her to anyone. Also I will recommend her to everyone I can. Most helpful. She was very helpful and treated me very nice. She was the most helpful and courteous to me. She is a great person to deal with.

Miguel was fantastic. This is the first time I have made a reservation using my cell phone and he was incredibly patient and delightful. I thank him very much. He was incredibly helpful and a pleasure with whom to work. I wish we could meet him and thank him in person!

Heather was terrific!! Very kind and knowledgeable, and went out of her way to get us a good rate at the hotel. It is a 70th Anniversary party for great friends of ours, and their son had gotten a block of rooms for their party, at a rate of 189 a night, and that the front desk would give us that rate when we check in!

I spoke w Ms ** about a fraudulent reservation that I was trying to resolve. She was very kind, considerate, and helpful. She quickly resolved the issue in a very professional manner. Her clarity and ability to communicate effectively is a great quality in customer service. You are lucky to have her.

I accidentally used Hotelplanner.com, thinking I was at the hotel's website. My mistake. However, the agent I spoke with answered the phone and presented herself as though she were at the hotel in question. She even answered questions about the local area, though I have no way of knowing if she knew anything about the area. I suspect she did not. The price I paid for my room was about twice the cost had I booked directly. I was not told of the add on charge for being able to cancel the reservation. After numerous phone calls and a website that was originally not cooperative, I was able to receive that portion refunded. Needless to say, I have learned to be much more cautious when booking hotel rooms, and would not recommend hotelplanner.

Very efficient and helpful in setting up my reservation and I would recommend your facility to anyone coming to Georgetown. I will be using this location in the future when passing this way; Cesar is definitely a great asset to your team.

Hello, Delora was very helpful and getting us a second room for our visit and got us the best price available. Very knowledgeable and courteous. We have stayed at the Abbey Inn on a regular basis and have loved the property. The breakfast crew is awesome. Your entire staff has been very helpful.

Customer service agent was kind of rude to begin with. Then I told her I would call back cause I was going to check rates online cause the rates she quoted were kind of high…, then she just hung up on me. No bye, no ok sir no problem - just CLICK!! Check your recorded of the recorded call and listen for yourself. This woman should not be answering the phones. Customer service is dying in this world because of people like her but doesn’t have to be. Management, do your job and retrain this woman or part ways. Fyi... Used a different one when I booked it.

Dealora was representative/agent. Called to book a room during an event in late July - specified that I wanted to be able to cancel with 24-48 hour notice and simply reserve room - paying at arrival. After we spoke, I received a charge from Protecht ** that I was charged $61.12 to cover cancellation with a total charge of $719.07 to my card immediately. No other details provided. This agent did not disclose the charge for cancellation ahead of time or a charge to my card today at all so I phoned customer service to cancel this reservation and was told that a request must be placed and a refund would take 7-10 days.

Exceptional assistance. Ease and convenience in reserving a room. I would book again and stay here again because of the exceptional customer service. Thank you for all of your help! I will refer my coworkers for their stay in this area as well. I will stay here for next year's event as well.

I phoned directly to reserve a room, so glad I did! Nanoushka was extremely helpful in finding me a suitable room at a price that was totally acceptable. I tried the main reservation number but didn't feel quite comfortable as I needed to include a pet. Glad I called directly!

Dogs under 70 lbs are only allowed Nov. thru Feb. We are really bummed out because all of our families stay there at least 6 times a year. But we understand rules are rules. Our little champion poodle is just under 6lbs so we thought since the airlines the little one sit on our lap that maybe hotels do too. Thank You.