HotelPlanner.com Reviews

I must admit I was getting very discouraged trying to reach anyone through the toll free numbers and emails provided with the initial reservation confirmation. I was only successful after I did a "chat" with Isabella, Agent **. Isabella was very professional and very helpful. I then received an email from Miurica ** who confirmed my booking would be rescheduled and the funds I had paid for my initial booking transferred over to the second booking.

I am so very thankful that you have agreed to refund me for this hotel. I was scheduled to attend accepted students day at ECU on Saturday. When I made the reservation I did not realize I wasn't speaking to the hotel reservation desk or that it would be non-refundable so I was panicked when I got the word that the event was cancelled due to the state mandate for no gatherings over 100 people. I really could not afford to just lose this money. Thanks so much!

Updated on 03/30/2020: I'm a military active duty and I have to cancel my reservation due a mission cancelation, I received an email telling me I will get my refund in about 14 days, at this time I still waiting my money back. I talked to customers service and they told me they will review my case and I don't see the refund. My credit card is a government credit card that I will have to paid in full if I dont get the refund for a service I didn't used.

Asked for reservations in an extended stay for a new employee. They stated the establishment I requested had no availability so they moved my new employee to another extended stay facility which turned out to be a regular hotel room. I called to move my employee and received absolutely no help. After going to the hotel and arranging early checkout, which HotelPlanner charged double for, I moved my new employee to the original establishment I requested. HotelPlanner's practices are unethical and borders on criminal. Feel free to call for more details.

Refund and cancellation. It took a while to reach a customer relations person on the phone but once I did the service I received was amazing. The process was quick and I received a confirmation email less than 24 hours after speaking to someone. I will definitely be going through this site again.

Our travel group had to cancel our trip because of fears for contracting the Corona virus. The hotel was very responsive and helpful with my cancellation. Thank you very much. You made it easy. We will re-book at a later date.

I appreciate Esthers help with working on getting my room canceled. I tried being optimistic with our even training still happening but the event canceled right after I booked the room. Esther was very professional and prompt with assisting. Now it's just a waiting game to hear back from the hotel.

Due to the coronavirus I needed to cancel my reservation in Florida at the Holiday Inn. I called the Holiday Inn and they told me I needed to call Priceline then I called Priceline and they told me that I needed to call HotelPlanner. I called HotelPlanner three times each time. They said you’re now being transferred to a representative but I never got a representative because it came back on and said they were very busy to leave a number and they will call me back it took two days before I got an answer or call back.

Hotel Planners was instrumental in securing a refund from my hotel even though I was past the cancellation deadline. Even with the chaos and heavy request volume I was helped in a professional and timely manner. I was not even assessed penalty fees for the late cancellation. Very grateful!!

These people were terrific. I knew when I booked the room, there was a penalty involved if I cancelled the reservation past a certain date. That date passed and because of family concerns over the Coronavirus I cancelled at the last minute. There was virtually no hesitation in granting me a full refund which I very much appreciated. Because of their kindness and professionalism, I will make sure I book with them every chance I get in the future and refer friends to them at every opportunity.

Missed confirmation. I was very pleased with the response I received from Reginette, she was very helpful and polite. We booked for the Solheim Cup and will be extending our stay for a few extra days although we need to make a separate booking. Thank You!

They were wonderful to work with. Had to cancel my trip at the last minute and it was super easy!!!! All I did was send an email with my confirmation numbers and it was handled. Would recommend using them in the future. Wish that every change I had to make was as easy as this was. Thank you for the help.

Because of the urgent health pandemic, my wife and I travel plans came to a screeching halt! I called customer service and spoke with Ursula. Her customer service was superior. She was super courteous and very professional. Outstanding experience from beginning to end.

Reginette was very accommodating and gave exceptional prompt service. I highly recommend using their booking services and will personally do so again in the future. I am so happy to have found this online accommodation booking service. Thanks so much for being so professional.

Requested assistance online chat from Miurica ** | Customer Service Representative, iro of needing a hotel booking cancellation through the Agoda Hotelplanner, as the online cancellation with the hotel wasnt available, due to travel restrictions. Your agent was kind enough to contact the hotel on my behalf via email, and then do a follow up with them, when they hadn't responded, to ensure cancellation was done. Great service and wonderful app hotel planner. Will definitely be using again for my future tour groups, once the virus has been sorted

Miurica was extremely informative when helping me understand the issues that affected my question. Miurica was helpful and then prompt with replies. In addition, Miurica was efficient with communication via the chat function I used to resolve my issue. It is very and refreshing and comforting to have such good customer service these days.

Although my reservation said no refunds, I was able to obtain a refund without any trouble. I hope that everyone responds so responsibly to the coronavirus outbreak - we need to help one another stay healthy. Customer service folks were responsive and friendly. Thanks.

After our Celebrity Cruise was cancelled due to the coronavirus, I contacted Hotel Planers to ask if a refund was possible for the Regent Singapore Hotel. It took a few weeks to resolve, but Karen ** kept me informed and was able to secure a refund. As two seniors, we are most grateful! Karen is to be greatly commended. Thank you!

It was a great service for the customer service. I appreciate the help to get my money back. I would recommend to my friends this website. Thank you for everything and I recommend it and thank you for your help to Miurica ** Customer service representatives.

Westgate Resorts Orlando. The room was beautiful. The amenities were excellent and the customer service was well above average. I am looking forward to going back. The staff was knowledgeable and extremely courteous to my wife and I. I will be telling my friends and coworkers about my experience.

Reginette ** was extremely helpful and polite to me in dealing with my situation with a reservation cancellation. I was very appreciative of how quickly the situation was handled and would recommend the reservation service again. Thanks for the quick resolution.

I had to cancel my booking. The event I was going to has been rescheduled because of the Coronavirus outbreak. This was really easy, all I had to do was respond to the original confirmation email and I got a response quickly.

I had an emergency that have came up and the people that I talked to on the phone was very kind and they have met my expectations when trying to see what I can do about my reservation.. Everyone was great.

I am a part time home based travel agent. I specialize in reunion travel & events. I have used Hotel Planner every time and they gave me fantastic leads. They are great in staying in contact through the end.

I have a reservation for Mar 15-17 and am trying to cancel my reservation from Mar 4 and no one answer is from customer support. Left message, tried chatting with them in Live Chat, no one answers. Tried sending them inquiry message and it gets error. Very Very frustrated. Reservation folks can't see upcoming reservation numbers nor can they help in cancellation. Based on the way they are doing business I will not get my refund, that's what they want.

I wanted to thank Karen ** for her fast and efficient response. I work for an NGO and am based in Philippines and not used to travelling in the States. I recently had a planned business trip to Washington DC cancelled because of CONVID 19. One hotel I booked wouldn't cancel my reservation even though it is more than 2 weeks in advance. Karen responded immediately, cancellation and refund fast and easy. Thank you Karen and Hotel Planner!!!

Lied about reservations that were never booked. Claimed to be apart of the hotel. Will only answer the "reservation" line and do not call back. Will not remove me from their database. Caused frustration at my work. I can go on and on.

I was very pleased how well their customer service department took care of a charge that showed up on my account after I had canceled a room before my trip. They were easy to get hold of and took care of the problem promptly and to my satisfaction.

The company was very easy to book with and made the search simple. When a medical emergency came up and I had to cancel via doctor's orders they were super accommodating and made the process easy and painless. I appreciate greatly Karen ** reaching out right away via email after I put a phone call in. She assured me I would be refunded and was very helpful. Will be using the company to book again in the future!

Unknown to me at the time, I was diagnosed with Intraductal Papillary Carcinoma. I had breast surgery the 25th of February. Unable to travel due to circumstances. Thank you so much for your compassion and understanding. God bless you abundantly.

Karen ** was very helpful and understanding in cancelling my reservation. She went over and beyond in helping me with my cancellation of my reservation. I would recommend Omni to anyone and much appreciate their customer service. I look forward to staying at the Omni at another time. Thank you, Karen! :)

Me and my wife booked and paid for a nonrefundable stay at NH Lingotto in Turin Italy 6- 9 of March. Because of the circumstances with Corona virus we had to cancel this. I know that it's my loss and nothing I can ask economical replacement for. But anyway we emailed customer support about cancellation. How Reginette ** then handled this is well beyond our expectations!!! We will be refunded in full, anyway. More than thankful for such a great service, from now on we know where to book our hotel stays. Can really recommend this! Happy loyal customers, Torkel & Anna Idéhn.

We worked with Reginette. She was extremely helpful and did everything in a timely manner. She was very pleasant and knowledgeable. She is an asset to your company. When we arrived she quickly got us a room at another hotel. She was genuinely concerned. A plus‼️

I contacted Esther ** and told her I needed to cancel my reservation due to car problems. She was extremely helpful and responded back immediately. She is very kind and thoughtful. This is after I called customer service at 1pm and was on hold for 10 minutes, left a message to call, which was never returned. Called again at 5:45 and she answered after 1 ring.

Very helpful in cancellation of one booking because of my mistake and keeping the other, if they didn't help I would of been stuck with both rooms, I am looking forward to my stay and at least one relaxing day! Thank you so much.

Marriott Room Reservation Problem - Your Hotel Planner, Charity ** listened to our room concern and very professionally took care of the situation to our satisfaction. We will be sure to book our rooms through your organization in the future. Charity....we thank you very much for everything!

My company requested I cancel my trips/hotel reservations and flights scheduled for the next several weeks due to health concerns with coronavirus. I received great customer service. Esther was able to get my reservation cancelled for me. I really appreciate the help.

I had to cancel a nonrefundable reservation for medical reasons. Not sure it was made clear to me that the reservation was nonrefundable and I wasn't talking to the hotel when I made them. I called several times and got nowhere with most of your operators but an Ursula ** put forth extra effort to help me and get me a refund. I really appreciate it and wanted to let you know.

Charity ** was excellent handling my case. She kept me well informed and did a fabulous job. We well exceeded my expectations. She was very professional and polite and is a great asset to your company. I would recommend her to anyone needing help as I did.

Reservation at Microtel Inn & Suites by Wyndham Leesburg - I purchased a nonrefundable booking for two nights to subject hotel. I had a medical emergency which required me to cancel the booking. Because of the medical emergency, I was given a curtesy cancellation with a full refund. This was extremely accommodating since they did not have to agree to the refund. Thank you very much.

I made two reservations around 4:30pm(CST). There was no option for tax-exempt during booking; I called them right after completing the reservation, was told to email the tax-exempt form, and I emailed it right away; heard nothing from them; called this morning around 9am(CST), was transferred to some "escalation team", left a voice message requesting a refund of the tax amount; exchanged several emails with one "Customer Service Representative", who insisted that the only way to get my tax amount back was to make another reservation for a higher price; I responded that this proposal was not fair and requested a full refund. I left another voice message around 11:30am(CST), emailed her at 11:46am, called again around 2pm asking for her supervisor, left another message, called again around 3:10pm, left another message, never heard back; oh I almost forgot, the hotel price they provided was higher than on the hotel's official website.

We made reservations. And due to a change in travel plans, we had to change the time frame in our reservation. Charity was able to make the changes in our reservation to help accommodate our vacation. We are very grateful.

I just got off the phone with Ester ** and I just want to say how amazing and helpful she was. She did everything I asked for and even went above and beyond to call up the hotel under my behalf to make sure everything for my room was all set. Thank you again Ester!

There was a miscommunications between myself and the booking agent. My booking was at the wrong Denver hotel. I talked with the folks at Hotelplanner.com and they refunded my credit card charge for the hotel room. Thank you to hotelplanner.com for their assitance in solving this problem.

I had a reservation to take my best friend to the Hilton at Singer Island in Palm Beach Florida, to celebrate her 60th Birthday. We were ready to leave the house when she received a phone call advising her that her Dad was rushed to the hospital (he is 85). Thanks to Ursula ** help I was able to cancel my reservation and receive a refund. Not only she help me with the cancellation but she was on top of things to make sure that I was treated fairly due to the emergency. She was very pleasant and personable. Because of her we will use your site again. Her service, promptness and empathy was amazing. Please recognize her for me, not every day you encounter someone like Ursula. Congratulations to a wonderful employee!

Ran into an issue with booking a head of the actual event I needed. Was able to work with them to get things straightened out between the errors to ensure I was taken care of within their fullest ability. Appreciate them working with me on fixing my problem.

I was very pleased with the service offered by Karen **. We had a need to cancel one night on our no-cancel hotel reservation due to a memorial service. She was very understanding and prompt in her response, and was able to grant my request.

Our plans changed and we were able to secure plane tickets for our trip to Florida in April. I reached out because I needed to cancel my hotel reservation. Esther advocated for me and was able to come to a mutual agreement with the hotel and allowed me to cancel our reservation without hassle. Thank you Esther!

Helped me with a wrong date booking. I booked wrong date. Ester ** helped me get a refund and talked to management to get right dates for the booking. She was very patient and understanding. I appreciate everything she did.

Thank you.

Esther ** was very helpful in updating my hotel block request. My situation for my wedding is awkward because of it being in the morning. She helped me by putting an extra note on the request that was sent out. Thanks!!

I reached out this evening after realizing that I had not received my commission check from an allotment of rooms that I booked for Essence 2019. Esther **, assisted me and was great! She located my file and submitted a request to have my check mailed to me. I look forward to receiving my payment and thank Hotel Planner for having representatives like Esther, who exemplifies great customer service.

We were traveling to my brother in law's funeral, we ran into severe snow in the mountains, we had to go back. As you can imagine this was a rough decision to make. When I could get cell service I called Days Inn in Flatwoods and explained. They were so nice. We have stayed there before. They said they would refund the room's price if possible. The refund came on my charge account today. When we are in this area again, we will be using this hotel. I want to thank everyone involved in this decision . At a time like this having some one giving excellent service makes life a little easier. Thank you again. Charolette

I made a hotel reservation and then cancelled it and I was completely satisfied with how this was handled. The person with whom I made the reservation was helpful and knowledgeable. Through a misunderstanding I requested the cancellation the day after the deadline for doing so without financial penalty. The person I spoke to this time handled an awkward situation very well, and promised to pass on my request to someone who dealt with such situations. The following day I received an e-mail saying that my request for cancellation without financial penalty had been granted. In summary, I was very pleased with the way my reservation and my cancellation request were handled.

I had a bad experience at a hotel and Karen ** has been trying to resolve the issue.She has been professional, responsible, kind, sympathetic and determined. She has tirelessly tried to contact the hotel manager including me every step if the way so I would know what was happening. When she did not get a response from the hotel management she gifted me with a $100 hotel voucher for a future hotel stay. Top notch service.

I had a problem at the least minute. Most places I have worked with in the past wouldnt have even tried to help me. But this however was a different case (Im happy to say). They worked with me all the way. They were professional & personable. It was a great experience working with them!

Ester was very helpful and patient with my questions. She also went above and beyond to help me adjust my request and was able to do everything for me! I was a little confused with the process but her explanation was easy to understand and very quick.

Karen was amazing in assisting us cancel an extra night that was not needed after our schedule changed. This allowed us to get back to town for family matters with peace of mind. Karen went above and beyond with both email correspondence and phone calls to hotel management and myself to get the refund squared away.

Charity did a wonderful job canceling my hotel room. She responded via email a couple of times and ensured I would be fully refunded. I emailed her several times to ensure as I was hesitant that my refund would go through. She reassured me it would.

Karen ** was pretty prompt in her investigation over a disputed charge to my credit card. She notified me through Gmail that everything was properly taken care of, and I would get my refund in a timely manner. The letter was very pleasant. And as you can imagine, I was truly pleased with the outcome.

My event was cancelled and Charity was able to secure a refund. She was professional, courteous, and extremely helpful. Kept me informed of status as well. I was a little concerned it would not be possible, but she handled my situation wonderfully. Thank you!

Just like to commend Karen ** and April ** on the great service I received dealing with an issue with my reservation at the Now Jade Resort. They were both very professional and courteous and returned emails in a timely fashion which made this issue easy to deal with. You are fortunate to have such great employees whose attention to detail made this a great experience. Sincerely, Jason **.

I had hotel reservations in Kalispell MT that were non-refundable. A death in the family occurred and I had to cancel them and hopefully get a refund. They gave me my refund (when they didn't have to) very efficiently and quickly.

Charity was very responsive to my needs and took care of my requests. Our baseball team booked through Hotel Planner for a tournament and then the date of the tournament changed so we needed to cancel our prepaid reservation. Thank you!

Absolutely horrible experience. Made a prepaid reservation with these folks only to be called while on my way to vegas (from Southern California 4-5hour drive) that the hotel I booked with were overbooked. The entire drive to Vegas I was on the phone trying to get some help and HotelPlanner was not able to help me at all. All they could tell me was I had to wait to call customer service the next morning.

I had an unexpected illness in my family that would not allow me to use the reservations made. Everyone was great that handled my request. I have been contacted my members of the team and have always been updated on the process on the refund. Thank you.

Ester ** was clear with communication and easy to get my needs met. My reservation was cancelled with no penalties to me. I found cheaper accommodations elsewhere and feel the customer service was on point.

Great customer service. We had to cancel our reservation because of my son's tournament was canceled. They called me back right away and helped cancel my reservation and was able to refund the money to my account. I would definitely recommend HotelPlanner.com and will use it myself again.

Ms Karen ** at Hotelplanner.com did an outstanding job of resolving a mess that I'd gotten myself into. I'd inadvertently booked two non refundable rooms, and then due to some unforeseen circumstances, had to cancel the trip altogether. She worked everything out to everyone's satisfaction. She's wonderful!!

Reginette ** was very quick and Professional in resolving the reimbursement issue. My reservation was handled by my office and I went on my own to book it. It was direct and simple and she replied or resolved the issue within one hour. Consequently I am very satisfied. Have a good day. Thank you.

Charity was helpful and she was able to accommodate me since I am not able to call the hotel directly due to my being deaf/hard of hearing. I booked 2 adults, but after finalizing the booking online, it changed to 1 adult. Charity was kind enough to correct it to 2 adults and 2 beds for me.

My husband and I live in Tallahassee FL but were traveling out of Miami to Japan for the Tokyo marathon especially to watch our daughter race. We were very sad to learn the marathon had been cancelled but more so for our daughter who had been training for such a long time. I am grateful to Charity ** for working with us to give us a full refund on our hotel stay that was booked before and after our flight to Japan. I will most definately be booking with this hotel in the future. Thank you.

Thank you to Ursula and Ronaldo for their help and efficiency in resolving the cancellation and refund of our room after my husband fell ill suddenly. Your continuous and polite manner is appreciated. Thank you once again. Brad and Vicky

I had difficulty cancelling a reservation online. Esther contacted the hotel, and took care of cancelling the reservation. She followed up with me via phone and email. I am extremely pleased with the customer service she provided. She is professional and thorough.

Thank you for adding my spouse as I was unable to add him initially from the website. But I thank you so much for your prompt response. I am hoping this will be a most wonderful trip. Thank you again for your help.

I had a sick child and last minute change to a non-refundable hotel reservation. Karen ** called the hotel for me and was able to adjust my arrival to a later date and cancel one night of my reservation. Much appreciated for the help and great customer service. TY!

Assistance with guest refund. I was assisted by Ms Esther ** on the above topic. She was super professional and very effective. What really impressed me is she had solve the issue in no time. If ever she is in Jamaica I would love to hire someone like her.

Charity ** assisted me with canceling some reservations and getting a refund after the hotel initially refused to do so. She was wonderful - she followed up, answered all of my questions, and walked me through the process. Hotel Planner is very fortunate to have someone as thorough and knowledgeable as Charity!!

Karen ** was fantastic to work with through my issue. I had made an error trying to add myself to my hotel and ended up creating a hotel at my house. She quickly resolved my issue and removed my home from the system. Thank you for quickly helping me. She was great!

I would like to give big compliments to Karen ** regarding a booking back in September 2019. Back in September I had booked a hotel for 10 days in São Paulo, Brazil. Due to certain reasons I had to go to from LA to Europe first, which caused me to rebook a few flights and I ended up spending a lot of money on reorganizing my trip. I called Hotelplanner to let them know my situation and told them that I would like to check into the hotel in Brazil 3 days later than my initial check in date. For some reason it became a very complicated process in order to be able to check in 3 days later. I let Hotelplanner know that I didn’t care about getting a refund for the first 3 days that I wasn’t gonna be able to check in. My main concern was keeping the room that I had already paid for, so that my hotel room wouldn’t be given away due to late check in..

Excellent service. Refund was greatly appreciated. Death in the family. The representative was very courteous and understanding. We had an unexpected death in the family, therefore it was impossible to fulfill the reservation. Thank you so much for you service and understanding.

I had to cancel a hotel reservation and although it took some time to confirm the refund, the customer service person was great about keeping me in the loop with regular emails updating me on the status. Thanks! I had to cancel a hotel reservation and although it took some time to confirm the refund, the customer service person was great about keeping me in the loop with regular emails updating me on the status. Thanks!

I made a reservation 1/31/2020 through HotelPlanner. One night stay. Paid in full online using your service. I arrive at the Hotel America Inn they had no record of my reservation. They said I needed to pay them for the room. Well I informed them with details, email receipt confirmation. Did not get the room. My Amex card billed. Never got the room. Here it's February 12th eight business days later no refund. This was just awful experience. I will never use Hotel Planner ever again.

Esther ** was extremely Kind & Sympathetic to our need to unfortunately cancel our hotel reservation. My husband was in a serious car accident and unable to travel. Esther took care of the situation within minutes. Esther is a true asset to your organization.

We had previously stayed at the Fairmont Vancouver Airport Hotel and thought it would be great to stay there again for an overnight while waiting for our flight the next day. Unfortunately we had to cancel our flight for health reasons. We were so pleased when we received a call saying that a refund would be sent. Now the best hotel we’d ever been to is even better in our eyes! We’ll definitely be back in the future.

We mistakenly made a reservation for the wrong day and attempted to cancel it with the reservations department 2 hours later. We were told that we would have to take the matter up with customer support. Reginette was our customer support rep. Reginette was diligent in her follow up and communication with us and eventually was able to get us a full refund for our reservation.

I was stranded at the Bangor airport in Maine due to weather and mechanical problems on an Allegiant flight to Florida. When I attempted to book a room at the 4 Points by Sheraton at the airport, I was told it was full but another room could be booked at a nearby hotel. I clarified at least 2 or 3 times that I was in Bangor. After having to leave the gate area, I checked my email and discovered that a room had been booked in L.A. This is when I called to cancel and have this matter resolved. I was very tired and upset since I had been sitting in a plane for 4 hours before having to get off again. Charity ** of Hotel Planner Consumer Affairs has been very prompt and communicated effectively to let me know that this has been taken care of and that L.A. reservation was cancelled with a refund. This has been very much appreciated.

I needed to cancel my hotel reservations in Arizona due to illness and provided a doctor's letter as evidence of my illness. Karen ** was able to obtain refunds for all my reservations through Hotel Planner. She was so helpful and caring, and communicated with me multiple times to inform me of her progress. I am so happy with the process and the result, and commend Karen and Hotel Planner for everything. Many thanks and all the best!

I had an issue with a booking agent at HotelPlanner.com. I was very dissatisfied and asked for a full refund. When I contacted the company and stated my problem, asking for a refund, I found them very helpful. All the information was recorded, including my reasons for requesting a refund. I received an e-mail within a couple of hours from Ursula **, an Individual Customer Agent, stating that I would receive a refund. I found the letter to be very courteous and respectful. I appreciated the prompt response.

Charity was helpful and professional. Thank goodness we were able to get a refund! She answered my questions and responded in a timely manner. Thank you for all of your help! My daughter’s removal from team was traumatic enough and getting a refund was a gift!

When I discovered I needed to cancel my reservation I called back the # I had used to make the reservation. I gave them the conf.# but no one could find me. Apparently the ph.# services a number of organization, so it took me a while to finally get to you. This was rather frustrating. In the mean time I called the property the reservation was made with and they indicated I needed to contact the organization that made the reservation, which as I mentioned was problematic. I explained my situation to your reservation dept. They sent information to your customer service and why I needed to cancel, or that is what they indicated they were going to do. They tried to connect me to customer service, but I was never able to speak to anyone.

Reginette was responsive to my request and provided excellent service. I recommend the website and Reginette for their prompt customer service. There was an error in my booking and I got a refund which was communicated to me by email promptly after the issue arose.

I was making a reservation and it said it didn't take. It said to do it again when I did it, it took it twice. I called your company and your representative was very helpful and gave it to her supervisor and Charity ** resolved it in a timely fashion (almost immediately). Thank you very much.. It was a great experience and I would recommend your company to friends. Also, I will be using yall again.. Thanks again... Janet

I had to cancel my hotel reservation due to bad weather and Charity was able to work with the hotel staff to make sure I received my refund. I found Charity to be very professional and pleasant to work with. I would highly recommend Charity to my friends.

It took a few days to know if we were going to get a refund, but in the end, we got it. The cancellation was weather-related, and it had been done after the two days required for canceling a reservation.

I booked hotel reservation and then had to cancel due to bad weather. Very helpful and professional. Thank you. Very easy to book reservations. Map, directions, contact info were provided. Would use your service again in the future.

Thank you for the response and the refund arrangement. Things went wrong from the start but kept hoping for a resolution of the problems and am now satisfied with the results. I will use your services again and will tell my travel friends..

I made a reservation on Janurary 29, 2020 and was told there was no hidden charges, at Howard Johnson's on Vine street Orlando Florida. Well when I went there they charged us 8.99 a night plus 50 deposit. Well when we were in the room around midnight we saw 4 cockroaches. I went to the desk the next day and they put us 4 doors down, I could not leave because my daughter put the charges on her credit. I had no money until the 1st of February. I called and the supervisor gave me a hard time, telling me that the person who booked it told me which was a lie. Also when I told her about the roachers she didn't seem to care. I would never ever recommend this company and will put it on Facebook also.

I was very excited to book with Hotel Planner as I found a great deal. Due to unforeseen circumstances, I had to cancel the reservation. Due to their policy, I wasn't supposed to be able to cancel. Karen took great care of me, cancelled my reservation and refunded me for the room. I will definitely book with Hotel Planner again as the customer service is amazing and I was taken care of in a timely manner. Would definitely recommend.

Karen helped me get my refund for a mistake that another service agent made. She was quick to respond and helpful in getting me what I requested. She was also kind and made sure that I was taken care of.

I made two hotel reservations for my son's upcoming wedding through the "call center" rather than through the hotel directly. I was not aware I was dealing with a call center and later was advised that a group of rooms had been set aside for the wedding family. The reservations I made were non-refundable but I reached out to the Support and got Sarah **. She was able to get my room charges refunded (over $1,000) in order that I could then make my reservations through the hotel. She was extremely professional and diligent. In fact I told her she was amazing for her assistance in this situation. Thank you again Sarah for all your assistance. Being in another state and trying to make reservations for my son's wedding was a little taxing because I was going by the information on the Save the Date card and it was not accurate for his group reservations. I received my refund within 5 days of being notified it had been cancelled. Thank you.

Very thorough and professional in handling my cancellation. Very much appreciated. Cancellation due to work conflict. Only drawback was the amount of time it took to get in touch with a representative. Had to leave several voicemails but none were returned. Was finally able to speak to a rep after numerous calls.

I had to cancel a reservation and my representative, Reginette **, was excellent. Reginette was kind and understanding, explained everything to me. Sometimes people truly hate having to speak to a representative but Reginette was the exact opposite. made my cancellation hassle free. Thank you so much.

I have had a very positive results from your very compassionate service representative. I had to postpone stay and my surgery in Wichita due to the unexpected death of my mother. The hotel and your representatives worked hard to help me. I will definitely use them in the future!

I used the live chat feature and Charity helped me obtain my receipt that I needed ASAP in just a matter of minutes. I really appreciate her customer service and her promptness! Job well done and thank you???? I will be sure to use this service again for my hotel needs.

We booked a reservation for a wrong date and we booked it under the guideline that it could not be modified. I spoke with Charity ** about this and she promised to look into and keep in touch with us. She was very professional and kept her word at keeping in contact with us until the problem was resolved.

I wanted to say thank you for allowing us to cancel our reservations. Our traveler had a family emergency and could not attend the training. Your staff took care of us and allowed us to cancel to be able to send him another day!

When I made my reservation for two nights, March 13th and 14th, I was informed that it was non-refundable. I am a lawyer and on the very next day, I received a court notice stating that I would be starting a jury trial on March 11th (the start date had been unknown prior to this notice.) Thus I couldn't spend the two nights at the hotel. When I was put in contact with Hotel Planner, I found them very attentive and responsive. They told me that although they could not guarantee a good result, they would look into it and do their best, which I am very pleased to say they were able to obtain. It was a very positive experience dealing with them.

Awesome customer service. I called and requested refund for remainder of stay - they Responded promptly with no hassles being a military member. My plans change often and sometimes with short notice. I really appreciate her courtesy. Awesome. Thank you.

I booked late a night for a wedding party. I thought that since it was through the wedding party the dates would automatically load. When I booked I noticed that the date was for the following day. I called right away but I was told to call during business hours that following morning. I called and was told I would hear from the complaints department within 24 hrs. I received an email today. I Appreciate the refund and working with me. Will book again!

Charity ** Was amazing. She helped me with everything I needed and was very responsive. She understood my situation and did everything she could to help. I would recommend this service to my family and friends.

I just wanted to say that Esther ** handled our reservations and subsequent cancel of one room, with pure professionalism, speed and efficiency. I choose Sunset Station for my Vegas business trips for a reason, and Esther defines it... accountability.

Thank you Caren ** for your attention to detail, follow-up and communication regarding my issue. I would book again and I am grateful for the expert help I received in expediting the resolution of my issue! It was timely, conscientious and required several different people to get involved and communicate to come to a resolution, and my participation was not required. Ms. ** handled everything for me pleasantly and follow-up with several communications to assure me of the resolution and it was most refreshing and a welcome change of pace. Thank you!

Esther was very helpful. I needed to cancel my reservation due to some border issues. She went above and beyond to assist. It was my first booking with Hotel Planner. It’s very rare nowadays to have people who can relate to your situations and help you. Thank you again.

I received a confirmation for a booking at my hotel. I thought that was odd since I had no booking from HP. Come to find out the name of my hotel was correct, but the address of the hotel was my former HIE hotel address. I called the client and she confirmed she booked at my former hotel...not my current hotel. Karen ** was so kind to straighten the accounts out and make sure my current account had not been compromised. I was concerned about my major account Wal-Mart and not compromised since they go through HP. Thanks Karen for your assistance. I am so sorry I didn't catch this sooner. Best Regards...Patti.

I appreciate so very much the help I received from Karen today from live chat. I had reserved 3 rooms for 2 nights in Franklin Tennessee. Today I got a call from my mother-in-law saying they wouldn’t be coming to Tennessee because of sickness. My reservation was made two weeks ago with HotelPlanner.com and I could cancel by the 30th if needed with no charge. Well today is the 31st and I just was notified by my in-laws they couldn’t come and here I had reserved a room for them that now I didn’t need. I felt very frustrated at the situation.

Due to a death in the family we had to reschedule our trip to IL. However, the free cancellation window had already expired. The agent was able to get it rescheduled anyway by working directly with the hotel. We appreciate her efforts so much!

We had inadvertently been directed to this site when booking a room for an upcoming wedding, and ended up booking a room at a rate significantly higher than what had already been arranged with the hotel. We were concerned in that the booking we made said very clearly that no refunds were permitted. Upon realizing our error we called Hotel Planner, and after some efforts, were connected with a Charity **, who proved to be most helpful and understanding. There was absolutely no pushback or arguing, she understood our situation and promised to have the full amount we paid credited back to us. This was done within the hour. We are most impressed with this level of service provided.

The representative, Charity ** was very helpful and informative. I had a scheduling issue and she provided frequent updates as to the status of my order. Charity is a prime example as to why I shall be a repeat customer. Thanks again for your help.

We had to cancel at the last minute and had some issues figuring out how to do this between Hotel Planner and the property, but Karen did a great job getting us to the desired state without much hassle. Thanks, Karen!

I made reservation for a wedding that will be held on 04/26/20 however due to the earthquakes and tsunami warning not to mention the political riot's not far from the resort I have decided to cancel my travel date due to safety concerns. After monitoring and thinking it long & hard my husband and I have decided to cancel and under the circumstances mentioned I rec'd an email telling me that a refund will be issued. However there will be a penalty of a one night stay. Which by the way it's really unfair considering that is out of my control and I refuse to take a chance to expose my life to danger (earthquake/tsunami/political riot's) the fact that the hotel says it will be okay nothing to worry about "THEY CAN NOT ASSURE YOU THAT THE CHANCES FOR A TSUNAMI WILL NOT HAPPEN". Extremely disappointing. I hope this is read and someone would refund 100% of what I paid.

I contacted them through "live chat". Karen ** was very helpful, pleasant and knowledgeable. She resolved my reservation changes quickly and accurately and sent me a confirming email. Much appreciated! Will definitely use this service again in the future. Thank you.

This was great customer service. Esther was so helpful. She went out of her way to assist with a hotel change when our coaches decided not to attend an ever after reservations were already booked. She contacted the hotel on my behalf and made this an easy transition. This was a pleasant experience.

I had a difficult request of cancelling a non-refundable hotel reservation due to a death in the family. After I got guidance to submit proper documentation the refund was processed extremely quickly. This is a stressful time in itself so this was much appreciated. Thank you, Charity!

Hello. I just had the pleasure of interacting with Esther ** using your Live Chat feature. Esther provided a friendly greeting, asked questions to make sure she could assist me, and provided the copies I requested in a very short turn around time, sending them to me in the exact way needed. Esther made what I thought was going to be a difficult task - tracking down missing information for my boss' travel expense report - very easy! Thank you.

Karen ** was extremely professional, friendly and attentive to my concerns about my complicated situation with two different related itineraries with multiple rooms related to a flight getting bumped back a day and arriving one day earlier than expected. We originally connected via the chat feature but I realized it might be easier to resolve by phone and gave her my cell phone number via chat, she called me and we resolved the situation in less than 2 minutes, with all of my questions answered to my satisfaction. Very pleased with this service interaction!

Customer Service Representative Charity ** has provided my family with excellent customer service. She was very professional in responding to my emails promptly and resolving my issue quickly and to my satisfaction. We will be using your service again in the future. Thank you.

I must admit I had difficulties on the website. Not due to the website but my confusion and panic. I immediately reached out to their customer service team and I must admit I was not the easiest to deal with. For that I am truly sorry because in the end, their manager and customer service team were EXTRAORDINARY and PROVIDED EXCELLENT SERVICE AND A PROMPT RESPONSE AND RESOLUTION to my error despite my agitation and anxiety. For that I apologize and am truly sorry. I am truly grateful and would highly recommend their site.

I want to express my heartfelt thanks and appreciation from such amazing customer service I received from Karen. She went above and beyond and truly helped my family today. She was so prompt and helpful. She made your business look good today and earned a customer for life.

I really want to thank Sarah ** for all she did for me. I had to cancel due to my wife’s injury. The reservation was non refundable, but with the circumstance that happen, Sarah got our money back. Being on a fixed income, we both appreciate it so much. Thank you to all involved, and an extra kudo to Sarah.???

Unfortunately the park location to where my daughter was playing was changed and I had to cancel my reservation. I am very happy that you were able to cancel my current reservation without any penalties. This was helpful. Thank you.

I want to send a huge "Thank you" shout out to Charity ** for all her help with my anniversary reservations. She went above and beyond and was prompt, professional and friendly. Thanks again for helping to make our special weekend perfect.

Web site should also have the hotel phone number on it as well. The lady that helped me was good but hard to understand. Was trying to tell her about booking with the wedding that was held at the hotel but was not told they had no access to that info.

Thanks to Charity for helping us to cancel our stay at the Cambria Hotel in Pittsburgh. Charity worked hard to cancel the room for us and notified us as soon as was successful. Due to unforeseen circumstances, we were not able to travel on the dates that we booked.

Karen ** was especially helpful with the reversal of charges on the hotel I booked. It was a difficult time as my father in law had passed away and as you can imagine, an emotional week. Receiving Karen's email informing that charges will be reversed (but one day which I agreed to) was the one bright spot for me and my husband. A huge thank you from the bottom of our hearts! Most sincerely. Annette and Bob **.

I had a most wonderful experience with the representatives of Hotel Planner. They were helpful and supported me in securing a hotel room last minute and were most professional. Hotel planner representatives went above and beyond to accommodate me and make sure my stay was safe and comfortable.

I booked a hotel through this company in on December 4th. They immediately charged my credit card. On January 23rd. (3 days before our arrival date) they informed me that they don’t have a room for me and my 4 grandchildren. They said they would reserve at a different hotel. I reluctantly agreed. I tried calling them 6 times today and wasn’t able to get through. I finally received a reply to my email but NOTHING has been confirmed. I have to wait until tomorrow. I guess they expect me and my grandchildren to sleep in the streets? No apologies. Nothing. So disgusted.

When I went to book online a hotel it said two queen beds as we have four people. Once I got the confirmation it had said two twins. So I have reached out to Hotel Planner and they contacted the hotel and made sure we got two queen beds. They were excellent and wonderful to work with. Very pleasant.

I needed an accessible room which I forget to mention when I booked the hotel online by myself. After leaving a message under my order, Karen ** helped me to reach out the hotel and changed my reservation as I requested. She is helpful and responsive. I'm happy with the service I received from her.

Thank you so much for great customer service and empathy when I called back right away to say I booked the wrong date... I received an email from Sarah letting me know that it was changed and I appreciate the ability to do so and I’m sorry for the extra work... Paulette

I love HotelPlanner.com. They are so great to work with and they stand up to their commitment. I had a bad experience at a hotel I booked through them. They worked fast and professional and I even got my money returned back to me for bad situation. Hotel Planner made it into a great situation and I cant thank them enough. Loved working with Charity ** and appreciate her dedication to making my problem turn around. What a great person for Hotel Planner to have working for them. Thank you a million times for all your help with my issues.

I could not have been more happy with the help and support I received today. Very helpful, understanding and thorough. I will definitely be doing all my booking with you guys in the future. Thank you very much for all your help and understanding.

I made a stupid mistake when booking a hotel and Requested a refund, which I just received today. Reginette ** was very helpful, and kept me updated as they went through the process. My refund was just issued, as promised, which I really appreciated.

We had made a reservation for 2 rooms at the Red Lion Inn and Suites in Redding, CA. On the day of arrival, we had a personal emergency. I called to advise we couldn't make the hotel in time. Very kindly they are returning my funds. That was greatly appreciated!

I was using a link sent to me by daughter's soccer coach to book a room for a tournament in May. While trying to book while at work I accidentally signed up for a one night stay on the wrong date. Fortunately Cheri ** was able to contact the hotel and get me reimbursed. Now I will use Hotel Planner and book the correct dates.

Charity ** was wonderful to work with today regarding changing my hotel reservation. She connected with me right away about changing my hotel reservation from 1 queen bed to 2 beds. She told me via phone that she was going to reach out directly with the hotel and negotiate getting the room changed to 2 beds even after I had already purchased the room. She was able to make the change at no charge. Very responsive. Fixed in 15 minutes. Thank you Charity!

My friend's plans changed and had to move their wedding venue, I had already booked my hotel but it said there was no cancellation or refund. I spoke with Charity and she was able to get me a refund and cancel my reservation. Great customer service!

I reserved a hotel for a family wedding and found out they had put the wrong hotel address on their wedding wire site. I booked at the correct hotel, but the previous rooms were a no cancel/no change reservation. Karen ** worked with me on the situation and resolved the error as a complimentary cancellation. As a Hilton Honors member, I appreciate the courtesy as I am still staying at a DoubleTree, just not the one originally listed on wedding wire. She was very helpful.

TV in room not working properly. Remote not working. Front desk tried to help. No other rooms available. Breakfast was very good. Room was clean. Like the dark curtains as many do not have this. I would use this hotel again, easy to find also.

Charity **, thank you!!!! I have called and called and could not get through, I've left messages and no one returns them. I did the live chat with Charity and she got the job done, and so timely! Thank you again.

I had rooms booked for a Friday and Saturday night - my son had an event come up that we needed to attend Friday. I needed to modify the reservation as a result - Ms Charity ** handled it efficiently and professionally. Very pleased with her service!

I would definitely recommend Hotel Planner and the Live Chat feature. I needed an itemized receipt and Charity ** quickly and professionally helped me. She emailed the receipt to me which made the process very smooth. I am very pleased with the service I received.

A friend and I had booked the night of Dec 31 and then later the night of Dec 30 at the Holiday Inn and Suites in Knoxville, TN. My friend's dad suffered a heart attack the morning of Dec 28, causing us to need to cancel the trip. When I called to explain the situation and hope for a refund, the situation was turned over to Sarah **. She asked for documentation, which the hospital was able to provide. A short time later, she let me know refunds would soon be coming, and they were put back on my credit card very soon. She was always easy to communicate with and very accessible. I appreciate her work and the way she did it very much!

I was told to rebook my rooms because I didn’t want them for 2 days just 1 day. One of the rooms was a pay now and I was not aware of it and called to see why it had came out my account so I had to pay $25 and the rest is refundable. I am dissatisfied with the experience because when I called the first time the lady told me I needed to contact Red Roof hotel to find out. When I called red roof they told me I needed to call this 3rd party back. The lady that emailed me and canceled my bookings did get back to me really fast. I would give her a 5 STAR.