HotelPlanner.com Reviews

Reginette ** was very helpful in reviewing my specific request in a timely manner. Despite a busy time to be working and processing these cancellation requests, Reginette managed to get things sorted out very quickly and I greatly appreciated that! It was nice to have clear communication of what was happening every step of the way. Highly recommend.

Fab customer service! They responded very quickly and provided a solution to my issue which was far greater than what I was expecting. They are very professional and I would highly recommend them to anyone who is in need of a hotel!

My trip to Seattle was impacted by COVID-19 and I was asking for the refund of my hotel reservation. The reservation number with PASSPORT is **. Miurica took care of my refund request and helped me get refund successfully. I'd really appreciate her help particularly in this extraordinary and difficult time. This really earns my trust in your services and will definitely come back for my next trip in the future and also pass my good experience to my friends. Thanks, and wish you all the best.

I worked with Charity ** in making this reservation and then having to cancel the day I was to arrive due to a family emergency. Charity was courteous and professional and I truly appreciate her efforts in obtaining a full refund for my hotel.

We had a group reservation for my son's college graduation, which was canceled due to Covid-19. Despite our reservation's strict restrictions - and despite the flood of cancellations I know they must have been dealing with - Karen ** at Hotel Planner was extremely helpful and professional in helping us get a refund. We are relieved and grateful, and would definitely work with Hotel Planner for future big events.

Karen was very understanding and promised our refund promptly even though it may take a while for the bank to get it back to our credit card. This eased our minds greatly. Thanks Karen for your prompt return of my call and your grasp of our situation.

Charity ** sent me an email letting me know she is was the contract for my question. It was resolved within 24 hours. She was also able to get me a refund on a non-refundable reservation due to COVID-19. Thank you for your help!

We were scheduled to attend a wedding in Kansas in April but the date was changed due to the COVID. I truly did not think we would get a refund because on the confirmation of the room it stated no cancellations/refund. So I am excited to get it even though it took a little while. Charity ** was very helpful and always responded to my emails in a timely manner.

When the Individual Service Supervisor (Karen C.) reached out to me via email, she was very helpful and very responsive! I really appreciated her diligence and was impressed at how quickly she would reply to me when I had questions.

Our family member's wedding was canceled and rescheduled for August of 2021. If you will not be issuing a credit onto my credit card for this, we would appreciate you giving us a credit towards our rooms for the rescheduled wedding.

I made reservations for an August 2020 wedding in early February not knowing the COVID-19 pandemic would change everyone's lives, and thus the need to cancel my hotel reservations as well. I contacted Hotel Planner to do so. My first conversation with Naomi was responsive and helpful. However, I lost cell service and my subsequent correspondence and conversations were with Karen C who was equally helpful. As I was looking for a refund, Karen worked hard with me through many email correspondences to make sure that I received one, which I am very pleased to say I did! Karen persevered in making this happen, during what has been a stressful time for consumers and business alike. I appreciate and thank her for her hard work and help during these times and making this happen!

Ira **

I was so happy that we could get a refund on our MI trip! We made the reservation back in January. When I submitted my request, Karen ** replied to me. She was very helpful in offering me a voucher, and then a refund. Whenever I emailed her, she promptly replied. She honestly told me that it could take up to 30 days to get the refund, which it did. I appreciated the time and effort that Karen put into this for us. I would recommend HotelPlanner and use it again when this pandemic is over.

Hello I am the director of sales for a hotel that has worked with HotelPlanner for over 30 years. In my 30 years I have never had so much trouble reaching a company. I understand with Covid that more people are working from home and fewer people available, however I have left over 10 messages with the accounting department and the account owner asking for a call to go over an invoice from March. It would not be a big deal however, the invoice is wrong, the contract the account manager has for Hotel Planner is wrong and our account has been deactivated for several weeks now because of the invoice.

I want to commend employee Charity D. for her effort above and beyond to help resolve my cancellation issue. I had misplaced my confirmation and she tried several ways to retrieve my account information and was able to save me hundreds of dollars and a lot of frustration.

Reginette at reservations support has been extremely helpful as we unfortunately had to cancel plans in these difficult times. She replied swiftly and was very understanding. I hope you all stay safe and get back to welcoming travelers soon to your hotels.

I'd like to emphasize my positive experience with Miurica ** of HotelPlanner.com. Miurica was very helpful and communicated effectively in regards to my New York City reservation for Mid-April that had to be cancelled because of the COVID-19 outbreak. While I had originally requested a refund at the end of March but no refund was issued within the guided refund days. Miurica was kind enough to execute the long overdue refund and it was processed promptly after she contacted me to follow up.

Have booked a room for my weekend getaway for August 28-31. I noticed that I could be in a room with a king size bed or two single beds. Being 65 year old I rather have a king size bed so I email the the hotel and request it. and I received an email the same day stated my request was granted. Made my day and I look forward to my weekend stay.

I did get my refund for being double billed. It only took this review before I could receive any type of response.

I had a little trouble getting a refund for a hotel reservation I made after airlines cancelled my flight due to the Coronavirus. I had to call and email several times before someone agreed to help me. Eventually my refund was issued after 45 days. Thank you Hotel Planner.

Karen **, Individual Service Supervisor, at HotelPlanner.com was quick to respond to my inquiry following a wedding cancellation in Medicine Hat, Alberta, Canada due to COVID-19. A refund was given promptly. I let her know I appreciated the timely customer service she provided.

Ms. Reginette **, Thank you so much for all your help. Your customer service exceeded my expectations. I'm very grateful you was the customer service rep who received my inquiry. You was able to resolve my issues without hesitation. Your employer should be thankful you are part of their company. Thank you again for all your help and resolving the issue.

After leaving five (5) message to return my call which I was quite dissatisfied as no one returned my calls; I used the email address and connect with Reginette ** who was very helpful with taking care of the COVID 19 refund for my cancelled reservation.

She was able to get my refund from a not so friendly hotel stay. She was prompt, professional and articulate. I appreciated her help very much. I had a bad experience at our hotel and checked out within an hour. They said they would give me a refund but I hadn't seen it in 9 days. I called and Charity contacted the hotel and got it for me.

Room refund. Charity ** was wonderful to work with!! Pleasant and informed to speak with and also responded in a timely manner. I would definitely recommend using this company and sharing info as well. Thank you for the help and the ease of communication. Was nice to deal with. Definitely a thumbs up!!

Booked a hotel. Covid happened. Company offered refund or voucher for 110% of amount that would only be valid for 1 year. Submitted April 8th for a refund for full dollar amount. Got refund on May 30th. Customer service rep responded within 1 business day.

I would just like to go on record as saying how helpful your representative Miurica ** was in dealing with my hotel room cancelation due to corvid 19 restrictions. I got a rapid acknowledgement of my initial contact explaining that it might take a few days to address my concerns. This was followed up promptly, i.e. a few days with clear details of what could be done and my options. I was offered a generous credit voucher to use worldwide at a future date which I was very happy to accept. The voucher was then speedily processed and sent to me. I found the service fast, efficient, generous and courteous at all stages. Well done.

Dear Sirs: Mrs. Karen ** should be commended for her hard work and research of my issue I had in February 2020 with getting a refund back after not staying at the hotel. She had the courtesy, kindness, and empathy to resolve the problem I had. I commend Ms. Karen ** for getting me my refund as I am a disabled American. I give Ms. ** a 10 for her hard work and service to resolve my problem.... Thank you.

I booked hotel room for 5/16 at Hotel 1620. Due to Covid hotel was closed & I was told I would receive full refund 4/28. Requested full refund 5/22. Told I would receive full refund. I still have not received refund. It’s been 39 days since I started this process and it’s been extremely frustrating.

When we had to cancel our reservations due to the coronavirus, Ursula responded to my request for a refund right away. The money was refunded to my card within the time frame she told me to expect. I will definitely use their service again when we get to reschedule our event.

I recently went online to book a hotel in Dallas for two nights in June 2020. I knew that I wanted to stay at a specific hotel and googled the hotel. I saw a phone number which said to call to book. I assumed that because of Covid 19 restrictions I could not book online. I called that number thinking I was talking directly to the hotel front desk.

Ursula. I would give you a 5 if I had already gotten my money back into my account. The whole experience with the Nite Inn was very stressful. I thought I had done what was needed to secure a room. No further comment.

Refund Due to Coronavirus. We would like to thank you and your staff and especially Karen ** for the way this refund was taken care of. We are so sad that due to this horrible coronavirus our trip from Australia to Hawaii on our way to the States had to be cancelled. We were looking forward to staying in the Embassy Suites in Waikiki for a week. Our dream is shattered but you were very caring and helpful. Thank you so much.

We booked a room and when we arrived I lost (ID)☹️ went to see if I could find it???? Finally. Well hotel had already refunded and cancelled or reservation so I called and wrote your csw. First was very rude but I called back and got you so you did all you could and now I have to write this review so you can give us a voucher for our refund. Thank you so much.

Karen ** was great to work with and helped fairly and timely with the cancellation of my hotel. My hotel was closed due to Covid and was a nonrefundable booking. Karen was able to provide options that best served me. I look forward to using this company to rebook my stay when I'm able to reschedule my vacation.

My wife and I had made our reservation for our son's wedding. I did not take the cancellation option as I did not see a pandemic coming preventing us from travelling and making use of our room. Hotel Planner was kind enough to give us a voucher for the value of our prepaid reservation with a 10% increase for a future booking. Once the pandemic is under control we look forward to visiting our son and grandson. Hotel Planner was very co-operative in helping us out.

Great, helpful and considerate. Due to COVID 19 I was unable to reach someone by phone yet by email I received a quick response. I cannot complain about anything. The hotel was as everything expected and more. Thank you all for the help.

I would just like to say that I really appreciate the fact that Charity always answered my e-mails in a timely fashion. At first I was frustrated because I couldn't even get any call backs. I left several messages. In the end I did receive my full refund after waiting a month.

Making reservations was very pleasant. I had to cancel and was told they couldn't do it that I had to call hotel directly. Web page did not provide phone number. Called hotel and they said 3rd party had to do it. I called back and got a email to send info. Finally Reginette was able to help.

I made a mistake on my reservation and they were kind enough to help me make it right. I did have some trouble getting in touch with someone to help but when I did they told me what I need to do and then I just waited to get results.

I need to make 2 ratings of my experience. Although you see only 2 stars that was for the process of asking for a refund. I would award 4 stars to my Reservation navigator Reginette **. Although I imagined there was the confusion and mass cancellations due to COVID-19 on the website Hotel Planner.com, I felt it was very challenging to navigate the refund process in this special situation when our hotel cancelled the wedding party and closed the hotel due to the Virus. I was put on LiveChat hold from noon to 4 PM when told the service was closed.

I worked with Charity ** on cancelling my hotel reservation due to COVID-19. I was extremely pleased with my interactions with her. Not only was she polite and helpful, she also responded to my inquiries quicker than I expected. She is definitely an asset to your customer service team.

Bugs in room. Waiting on my refund. Will not stay there again be. Please return my money to my account asap. Thanx. I've got nothin else to say. Just please issue my refund back to my account. Where's my refund.

Miurica ** has been very responsive to my stress of needing to cancel my 1 night reservation at Aloft Hotel in Seattle because of my Alaska excursion being canceled by Lindblad Excursions. She could sense my anxiety and she answered me right away and issued a full refund. I am so grateful to her. Please let her know that I have responded.

I was appointed to a hotel that was not open and it took a month to get my money back. I didn't like the service and I wouldn't recommend it to anyone. It could have been better and I didnt understand the policy.

When paying for my hotel I put the wrong dates for check in but Motel 6 took care of it and said they will send a voucher I can use for when I need so I didnt lose my money. That was a big relief for me.

Hotel Reservations. I was exceptionally pleased with the service that I received. I had tried unsuccessfully several times to use the telephone number provided and did not get resolution until I used email. I received service that was extremely professional, and surprisingly speedy! I had to cancel the reservations and the service was just as good! I will definitely use this option again!

I work at a hotel that Hotel Planner has assisted with getting us a group back in February. After the group left they asked for my pick up report of how many rooms booked in the block. The room revenue was included on this report. They sent an invoice for more than the commission due so when I sent the amount for the correct commission with all the appropriate back up they still keep hounding me down the difference ($13.20) plus additional late fees???? Of course I get emails, I reply, they don’t read them so they keep requesting the overcharged commission due and I try to call - no answer, no one seems to be working in the office, Boone reads their emails, etc. This is a scam.

In late winter I booked 2 rooms from Reservations.com for the Admiralty Inn in Falmouth for the end of April. Due to COVID I cancelled both rooms and I had confirmations for both rooms that I would get my money back 30 days, which I never did. Having spent a fruitless week calling and emailing reservations.com and contacting the Better Business Bureau I finally got an email from Miurica ** who works for Hotel Planner. Miurica was everything reservations.com wasn't. I could tell Miurica was a real person, unlike the robot emails I had previously received and she was very gracious and sincere and when I had a few questions she immediately responded to my emails. She told me I'd get my refunds in 3-5 days, which I did. Thank goodness for Miurica. She is an asset to your organization. Sincerely, Linda

Because of the Covid-19 Pandemic I was not able to travel to Ontario. I cancelled our hotel reservation on May 4, 2020. I expected to receive the refund by mid-May but that didn’t happen. After a few emails and 2 voicemails I left, I got a positive email response from Miurica and received the refund today. Thank you!

I was offered a full refund for my cancellation, even though it stated nonrefundable. I needed to cancel because of this virus pandemic. This pandemic caused my VFW convention to be cancel and I requested a refund since there was no reason for me to go there.

Doubletree by Hilton Booking. Booked a hotel room for a family wedding that was cancelled due to COVID-19. We were unsure if we could get a refund back but HotelPlanner did a great job communicating with us on the expected refund. It took 30 days for a voucher, then 15 more for the refund. Delays are expected due to COVID but overall it was a very good experience! Would book again.

Very pleased with the response I received. Considering, it’s a hectic time, she contacted me very soon. Polite, and profession, with a time frame as to when I would be expecting a refund. I will definitely recommend booking with you again. Thank you.

She was very gracious when we needed to cancel our hotel room due to covid 19. It decreased my stress tremendously. She was very accommodating when I know things were unique on their side too. Thanks for helping us out.

On the first week of May 2020 I made a reservation to stay at Best Western in Astoria. We had to cancel because of the coronavirus. I was wondering if that got taken care of and you’d be sending it back.

I had booked a hotel room for 5/16 at Hotel 1620 for a wedding. The hotel was closed due to COVID 19. I was told by the hotel I was due a full refund since it is related to the pandemic. I have not been able to reach anyone by phone or email for my refund.

Since May 6, 2020 I had been trying to cancel the subject reservation. Although Andrew ** at the Comfort Inn in Colorado Springs promptly canceled the reservation and sent me the required information to send to you he could not refund my deposit. I made many calls and sent many e-mails containing the information from Andrew ** that you required to cancel the reservation. However, I never got confirmation that you acknowledged the cancellation or that you were processing my deposit.

Hotel reservation cancel due to Covid. I was very happy to receive the refund for my hotel booking. I know the travel industry has been hit hard but I really couldn’t afford to write off the refund after canceling. I was worried when I received “form letter” emails when 30 days had passed since my cancellation, but these folks came through!

I reserved a room through Hotel Planner. I had to cancel due to COVID-19. I wasn't sure I was going to get my money back, but it looks like I will so I am happy. Thank you to Miurica for your assistance. It is greatly appreciated.

With the cancellation of a wedding in South Carolina due to the coronavirus, we needed to cancel our prepaid reservation at a Holiday Inn Express booked through Hotel Planner. Considering the impact of the pandemic to both travel and hotel accommodations I was most pleased with the service provided in getting credit for the cancelled reservation. Your representative Miurica ** was most helpful in assisting us in getting the credit and was most professional in offering different options in either cancelling or rebooking at a later date through an attractive voucher offer.

I would like you to know the extra work that Reginette ** did for me. I was cancelling the very first weekend that the COVID started, it was a third party reservation to start so when I was able to get through I was told I couldn't get it refunded. Reginette answered my email and has never gave up on trying to help me with the refund. She could of very easily told me that it couldn't be done. I so appreciate all the extra effort and time she took for me. When this craziness stops I plan to come to Chicago so I will use your hotel again. Please thank her for me...

Miurica went above and beyond to help me get refunded on my non-refundable prepaid hotel reservation when my event and my trip was cancelled due to Coronavirus. I deeply appreciate her help, as no one could have foreseen Coronavirus and its effects.

I'm pleased to share with you the excellent assistance by Karen ** who accompanied and solved timely our situation. We had to cancel our reservation due to COVID-19 emergency and she solved everything for us and we received 100% refund at the promised time???? Definitely, my wife and I are proud and thankful to be part of your customers. Thank you very much Karen.

Due to COVID-19, I needed to cancel my hotel booking for a wedding that had been postponed. I reached out to the hotel, who contacted Hotel Planner. For a while, I heard from both parties there was nothing they could do and it was in the hands of the other party. So I sent multiple emails and left voicemails. The booking manager at the local hotel (Hood River Oregon Holiday Inn) secured my refund. And Miurica at Hotel Planner processed my refund back to my card. So while it was a roundabout solution, I was able to get my refund in two weeks.

Miurica ** at ** was very helpful in refunding my Hotel charge for a canceled wedding on July 4th. I had left some Voicemails and hadn't been able to talk to a live person, but she reached out to me. My Credit Card got refunded around 5 days after she e-mailed me. Thank you! Kris **.

Our Vball team had been waiting over 50 days for our Hotel refund when our Vball tournament in Reno was cancelled. I wrote an email to complain about the delay. Úrsula achieved our refund in about 48 hours. The customer service department would do well to learn from Úrsula! Thanks so much!!

We are all going through difficult times but they made our cancellation easy and we’re understanding. We can’t wait to visit and experience this hotel in person!! We asked about a refund and they were responsive and even offered an increased reimbursement if we took a credit.

I wanted to write and say thank you and acknowledge the great customer service provided by Miurica **. In a difficult situation where I had to cancel hotel reservations because the the COVID-19 fiasco, she communicated regularly with me and was able to get me a refund! I am very appreciative.

I had a reservation for a hotel in Reno and because of Corona Virus the hotel closed. HotelPlanner.com automatically issued a "voucher" instead of a refund. I have not asked for a voucher, I paid them with cash so I expect to get a refund. I have tried countless times to reach them via phone and live chat, to resolve the issue but nobody ever answers. After hours of staying on hold I get their voice mail. Sent emails to customer service also but no response.

I want to take this moment to thank and commend Charity D. for all of the hard work, dedication, and the time she took to facilitate my refund request. She explained that they were experiencing higher than normal amount of requests to cancel reservations due to the health concerns that has impacted everyone and ask for me to be patient. During this time, Ms Charity communicated what was going on throughout the entire process and just a few days ago, my refund appeared on my credit card statement thanks to Charity's SUPERB customer service. Again, many thanks to your commitment, follow up and follow through in facilitating my refund request. I am one very happy customer. You ROCK!!!

Karen ** was such a great help to us when our hotel for our wedding announced they would be closed due to COVID-19. She provided very prompt responses and explained everything thoroughly. As sad as we were to have our reservation cancelled, we couldn't have hope for better customer service. We will definitely be booking though Hotel Planner again!! Thanks for everything Karen!!

No complaints at all. Had to cancel my reservations due to Covid 19. Received a quick response and when the timeframe permitted my refund was approved with no hassle. Will definitely book again in hopes of actually being able to travel.

Thank you Miurica for sorting the payment out and we are confirming the receipt of payment. It was very difficult for us to get in contact with the Hotel Planner either by phone or email. The phone number we have is American number which we tried but nobody answer the phone, you can imagine how much we have wasted. No connection with the hotel, as we were told we did not book with them despite the reservation and booking number given to them. I will suggest to have Customer UK phone number for easy access to customers in UK. I understand and appreciate the situation at hand but for future transaction done some easy measures need to put in place.

Thank you Hotel Planner, for issuing me my credit refund and resolving the issue.

Miurica ** was extremely friendly and helpful with my request for a hotel refund amid the Covid crisis. It gave me a great experience with HotelPlanner.com, knowing that even in these hectic times I can reach out and have effective customer service. Communication was very helpful and responsive.

They were very accommodating to me during the corona shutdowns. My event was delayed originally, and they worked with the hotel to reschedule, and when the event was ultimately cancelled, they were able to secure a refund for me. They were professional and kind. It was refreshing!

We had booked a hotel room for a weekend that we would be coming into the city for a wedding. However, due to COVID-19 the wedding has been rescheduled and we wanted to cancel the room. Our room was booked at as non-refundable but due to the circumstances we were able to cancel the reservation without a problem. We were given a voucher to used at a later date with an increased amount of our original booking! Wonderful customer service,

We had to cancel our hotel reservation for the end of March, 2020 because the wedding venue closed due to COVID-19. We had booked a non-refundable reservation because we were sure we would attend the wedding. Then the pandemic happened. It was not easy to get a refund -- I talked twice to Chat agent -- and waited and waited -- then e-mailed -- and then Charity ** contacted me by e-mail. It still took more than a month and several e-mails but we were able to get a refund. Ms. ** was very polite and professional in her correspondence and was able to help with our requests. I appreciate her help and that the company was willing to help in this unusual time. Thank you to all who were involved.

We had reserved a stay with a hotel via HotelPlanner.com a few months back before the COVID-19 crisis. After everything was locked down, we were unable to keep our travel plans as hoped, thus we needed to cancel our reservation. I connected with an agent via chat on Hotel Planner and was able to submit my cancellation request quickly and easily. Though it took several days for the request to be processed (understandable given the circumstances), I was contacted via email with the offer of a hotel voucher +10% good for 1 year in lieu of a refund. Normally I would accept this exchange, but our plans for the coming year would not likely allow for another hotel stay, so I requested the refund. The associate was able to quickly offer the refund to me then. I am pleased with my experience of Hotel Planner.

I needed to change who would be staying at hotel due to covid. Ursala was extremely helpful and now I don't have to worry about my daughter using my credits. She was prompt and took care of the situation. Very easy to work with.

Ursula ** has been very helpful and professional in processing our refund. The room was scheduled for May, 8, 2020. We did not stay in the room because it was canceled due to the Corona Epidemic. We could not speak to anyone until May 1 at, 2020. But when I called I was given the understanding that a refund would be advanced to our account.

I had an issues checking into the hotel due to the corona virus. I called the hotel reservation attendant and they worked on getting me my refund back. I had correspondence with Ursula and she was right on top of it. Thank you so much and I look forward to doing business with you again.

I have been working with Hotel Planner for over 30 days and have yet to see a refund. I have had to email them multiple times for status updates with no reply. I understand times are tough during the Covid-19 times but not hearing anything back for weeks is bad customer service.

Due to the restrictions surrounding Covid Dash 19, our son's wedding date was changed. The hotel we booked released our reservation, but we needed the reimbursement from hotel planner. I spoke with one representative who called the hotel, but due to their low staffing. They were very difficult to contact. When I spoke with Sarah after weeks of waiting and calling, she emailed the hotel and was able to get Our full refund within one day. This entire process has been going on for six weeks and I was very frustrated, needless to say. Sarah was a wonderful surprise in her efficiency and ability to solve our problem, as well as your patience and kindness dealing with me during our phone call. I cannot tell you how appreciative we are of her efforts.

Whatever you do DO NOT get involved with this company. My experience was a total nightmare. I attempted to start my refund process April 1, 2020 due to corona virus. That’s when I was first under the impression that Hotel Planner had started my refund. I got on their website & it said my reservation was still active. So I went ahead & just canceled it myself since you can’t ever get ahold any of person on their phone line. There were times where I’d spend hours calling the phone number repeatedly for hours trying to speak to a person. Finally one day I was able to speak to someone named Naomi **. She was one of the few helpful people in the whole company. She actually seemed to care about my situation. She referred me to her manager Karen ** who asked me if I wanted a cash voucher or a refund. I wanted a full refund since my reservation was $900. She said she would request the refund.

Cancel itinerary due to travel ban. Charity ** helped cancel the travel dates and kept me informed during the process. I received a travel voucher for a future trip in a timely manner. She was very helpful during this uncertain time with all the travel restrictions. Thank you.

I want to thank one of your employees, Karen ** for her help in assisting us In cancelling our reservation for Our rooms for the IU graduation as the event was cancelled due to the pandemic. She went beyond expectations to serve us during this time.

Hello, Want to give a shout-out to Karen for helping my family through this rough time when cancelling bookings. Was very understanding and took quick action considering my circumstances. Great company. When I first reached out I was nervous that the company wouldn't refund me, given that I was in an emergency situation. But they understood and made the right call. Will be doing business with them in the future.

During these unprecedented times, Karen has been an exceptional help! She has remained professional, kind, informative, and attentive. She has really positively affected my outlook on Hotel Planner! I will be using this more in the future because of her.

Our reservation was cancelled due to COVID but a refund did not go through. Joanne and Karen ** were phenomenal by keeping me informed and getting it processed. Thanks for the great service and help when there is so much going on.

I had t cancel a hotel booking in Nashville, TN due to COVID-19. My booking was non-refundable but travel was not possible and everything was shut down. I contacted customer service and was immediately emailed by Miurica **. She offered me a travel voucher that would be for the credit I had paid, plus an additional 10%. I communicated that my future travel plans would be very up in the air and that I just wanted a refund. She worked very hard to get me a full refund to my credit card. She was always very kind, patient, and responsive to my emails. Through the entire COVID-19 pandemic and having to cancel travel plans, communicating with Miurica ** was one of my best experiences. Canceling a non-refundable hotel could have been a headache but she made this an easy, pain-free experience. She did a great job and I appreciated her excellent customer service!

Due to covid, I was not able to go to Miami and use the hotel. IT took 2 months to finally get an answer that I will be getting my refund. I have not got the refund yet in my bank account, but I am trusting that I will. Karen handled it as nicely as possible. For me, it was difficult cause I called probably 20 times about it (lots of on hold time) and emailed many times and I was getting the run around. I just wish they would of refunded me from the very beginning and not put me through so much heartache. If I did not pursue getting the refund, I would not have ever got it. SO I thank Karen for finally realizing that I deserve it and took the time to process it and do the right thing. It is appreciated and she deserves 5 stars, as she has been professional and responsive. Thank you.

The rooms was very nasty & the manager showed no concern to my complaints... Due to the fact that we're in the middle of an virus outbreak & being asked to be more cautious of cleaning I was put in two rooms that were both filthy... The room I reserved was dirty. Notified the front desk & was asked to be given time to clean the room so I left for lunch & returned back to the hotel & was asked to consider another room... Went for that and that room was dirty as well. No sheets on the best & possibly stripped for cleaning but wasn't clean at all...

I dealt with Karen ** regarding our travel plan cancellation. Ms. ** could not have been more understanding, kind and polite. She was extremely responsive and accurate in everything she did for me. We are more grateful than you will ever know. I would love to have her arrange any future travel plans for us. She is an asset to your company without a doubt. Thank you again and please thank Ms. **.

My experience has been phenomenal. I had a trip planned around a convention which was rescheduled. The staff has been very helpful. Karen ** emailed me and I was able to respond directly to her. And she quickly replied personally to each of my emails. She had someone call me to reschedule my booking. When the cost was much higher than my original dates they helped me with a huge discount. I ended up just keeping the voucher for now instead if re-booking at this time. I am VERY happy with the service.

In early March, before the shuts downs due to the virus, we booked a room in the same hotel as our daughter who was attending a seminar. Once we received confirmation that the event was postponed and moved to a different date, we needed to cancel our reservations. I had booked my daughter's room through the actual hotel and while booking our room thought the site we were on was also the hotel's. It wasn't until we had to cancel that I was told that in fact, my booking was through a 3rd party and had to deal directly with them. I will say, that the end result was satisfactory, however, the journey was not.

My event was cancelled half way through the reservation due to the Covid-19 pandemic. Everyone was sent home to self-isolate, as they call it now. I tried speaking to the front desk at the hotel, but they said there was nothing they could do for me because, to my surprise, I had actually used a “travel agent” of some sort, unbeknownst to me! I thought I had called the hotel directly, but apparently not. The agent lied about booking at a “sister” hotel after the first property was full. After a call to the agent, who sent me to “Priceline.com”, who then sent me to “hotelplanner.com”, I was finally offered a resolution to the cancelled reservation. Hopefully people will be able to travel again within the year!

I had booked a hotel in February but due to covid 19 was not able to go. I made so many calls, each time given a different #. I finally just emailed my plea for a refund even though it said no refunds. Then Karen ** answered me. She wrote a very nice email stating I would get a voucher good for 1 year. Thank you for being kind in this crisis.

I live in the Caribbean and attend the Penn Relays yearly. Due to the COVID-19 pandemic, the Relays were cancelled. Automatically, this had implication for my hotel reservation. I asked my friend in Atlanta to call the hotel for me. The hotel personnel, i was told, was customer unfriendly. So, he contacted HotelPlanner. It took some effort but understandably so given the overwhelming situation at this time.. I was assured that "all will be well but I had to be patient with them", even if the reserved dates have passed. Lo and behold, I got an email from Karen ** confirming the promise. I was pleasantly surprised as, in addition, there was an additional 10% increase of the voucher value. This is what I call customer service. I will not hesitate to recommend HotelPlanner to others.

I have been working with Karen ** on getting a refund on a reservation made back in March. She has been most helpful in explaining possible delays on this. I'm sure there have been many many requests such as this with the virus shutdowns that have gone on recently so any delay was to be expected. So I have appreciated all the help she was able to give me. I would definitely use HotelPlanner again once traveling is safe again. You had some really good deals and the customer service I have received has been very good. Thank you.

We were to attend a wedding in Houston, TX on April 24 and 25. However with the onset of Covid-19 the wedding was cancelled. We had made hotel reservations through Hotel Planner. We would like to contact them regarding the refund of our payment for our reservation. We have not been able to reach Hotel Planner. We get a recorded message and then are put on hold and then eventually ask us to leave a message. We do and never receive a return call. We have tried to reach them unsuccessfully for over a month.

Due to COVID-19 we cannot do any traveling right now. My husband has breathing issues and his doctor says to stay home because if he were to come down with it he probably would not survive. I hate losing $1145.82 which we prepaid. I have called the company already and no one ever returns my calls after leaving messages with my phone number. I would really like a refund for the trip so I can use a different source for my reservation. When I leave a message I leave my phone number and name, but before I can say what I'm calling about I get cut off.

Miurica, was very efficient in cancelling my reservation and responded to all my emails in a timely manner. She also explained the different option offering a voucher which I did not accept. I intend to use Hotel Planner again in the future.

Reginette was my customer service agent during this virus period situation, she was very helpful and thoughtful despite everything was cancelled. I recommend her strongly and also the web HotelPlanner.com with so many options to choose. I hope the situation will get better and I can still use their services. Regards.

Charity ** was an absolute joy to work with for refunding my hotel. I had hopped from customer service rep at the hotel, Agoda, Priceline, and finally ended up at Hotel Planner talking to Charity. She was incredibly nice and efficient in her communication. She sent me an email while on the phone so I would have her contact info as she looked into my issue. She also followed up within 24 hours with a resolution, which was greatly appreciated. Working with Charity has to be one of the best customer service experiences I've had!

We contacted the hotel planner for our reservation for non refundable rate because of COVID-19 and we got it with a 10% increase value in a Voucher so we are very much appreciated for this deed. Thank you very much!

I had an extremely wonderful experience today with Sarah **. I was very concerned about a reservation refund due to our trip cancelation due to COVID19. Sarah was very polite and helpful and went above and beyond to help me. I truly appreciate her great customer service and thank you. Todd

It took a very long time for someone to reach out regarding my refund request. Once that finally happened, they said it would take 7-14 days for my refund. That was on April 6th. Today is April 23rd and still no refund.

Reservation-Hampton Inn Rock Hill May 8-10. Reservation was to attend our granddaughter's graduation at Winthrop University. Graduation postponed. Requested cancellation or hold reservation and activate when the graduation is rescheduled. Miurica ** resolved our problem quickly and to our satisfaction. We are looking forward to receiving our voucher. We greatly appreciate her prompt assistance and the resolution. Thank you.

Never book through hotelplanner.com. It’s not worth it. They don’t answer any forms of support that is listed. There is no way to contact them. I sent many emails and never once received a response. I called many times and no one ever answered. I work from home and left my phone on hold for hours, they do not answer. I tried their live support chat and the link they have sent me sends me to the overall chat company instead of their chat support instance. I will never book through them again and any and every chance I get will recommend everyone to avoid this company. All I wanted to do was move a hotel stay to a different date due to COVID-19. I guess this is how they will take advantage of people during this time.

The reservation change went smoothly. It took a while to get through but I get it. This not normal times we are going through. The first operator took my information and the 2nd person e-mailed me back within and hour or so.

I have made several attempts for a refund on a hotel room that was due to the coronavirus statewide shut-down. None of my calls have been returned and I have only received vague emails about a "voucher" being issued instead. I don't want a travel voucher. I would like a full refund in the amount of $616.37 credited back to my card. I have written confirmation (and a receipt) from Grand Sierra Resort that they have issued the full amount back to HotelPlanner.com. I just ask that you would pass along the refund to me since the event was cancelled by the NCVA, who you arranged the booking for and the hotel is closed and not accepting any guests or reservations all month. Please just issue the refund for the amount I had been charged. You have already received a full refund from the hotel.

With the whole covid-19 going down, we weren’t able to go to California, let alone Disneyland. So we needed to cancel our trip three days before we left. And Ursula has been amazing since the first day I began talking to her, she always replies back with information, and on a timely manner. And now the issue is been resolved and just have to wait for the refund. So thank you!

Thank you to Miurica ** and Hotel Guides for providing extra support during this most difficult time of the Corona Virus, and our daughter's wedding postponement. We have received vouchers for a future date from your service and will be sure to use these when the time is right again for travel in our great country. Thank you for your service.

Refund from Winner's Circle Resort. My wife and I (who live in Dallas), plus two friends from the UK, had planned an overnight stay at the Winner's Circle Resort on May 23rd 2020. The reservation was advertised as non refundable. However, due to the shutdown of all TransAtlantic flights, and the government mandate to keep all domestic flights to essential trips, we took the decision to cancel our vacation at this time, and re-book at a safer time in the future. We are all seniors in our 70's, so didn't want to risk our health. We had six hotels or houses booked, and all offered a refund or credit voucher, except the Winner's Circle. They stuck to the legal response that no refunds, or re-booking would be allowed.

My daughter's wedding had to be canceled due to Covid-19 Pandemic. We had a large number of hotel rooms booked by our many guests. We are very grateful and thankful for the excellent service we received when we requested refund for hotel room.

Us like many had to cancel our hotel/vacation because of the global outbreak. The first call we made we were told it would be 5 days before we would hear back. On day 6 and 7 we heard nothing so we call back. Then finally get somewhere and they give us the proper steps to get the full refund back.

Refund of the hotel. I truly appreciate the efforts from Miurica ** and the help I received in this crazy times. Was resolved much faster than expected. Thank you Miurica! I wish everyone will take care of themselves and their loved ones in this pandemic.

It was simple to make a reservation. Our team event was cancelled due to the pandemic and our hotel was not longer needed. We as a team did not need to worry about that process by calling the hotel. They handled the process of getting my refund. And considering the circumstances our country and businesses are facing, it's my opinion this was done in a timely manner. Thank You!

Recently, I needed to reschedule a booking for a hotel due to the Covid-19 global crises. I signed a no change/no cancellation policy when I initially made the booking, so I reached out to the general "help" email to see what my options were. I received an email back a few days later from Reginette who politely informed me that the my reservation changes would be up to the hotel I had the reservation with.

I really appreciated to Karen ** that you helped my cancellation due to COVID-19. I thought it would be tough but she made it. I was worried about this site system because it is not famous and kinda small company, but my thought totally changed to be positive. Thank you Karen that you helped my itinerary, and I am sure that I will use HOTEL PLANNER again which is my friend's wedding in next year.

I was really pleased with the assistance I received when I had to cancel my hotel reservation. The wedding I was attending was post-poned because of COV-19 and I was very pleased with their responsiveness and willingness to work with me. I would definitely recommend booking with them in the future.

Karen ** was so helpful in getting me a refund on a non-refundable room at Quality Inn. Under normal circumstances had I had to cancel I would not have asked for a refund, but since the wedding I was to attend was cancelled due to Covid 19 and unsure if it would be rescheduled at a later date, I was very thankful for her assistance.

My experience with Hotel Planner had been the most dissatisfying experience I had ever had in all my years of traveling. After experiencing extreme difficulty being able to reach a single person during the COVID-19 pandemic to cancel my reservation I finally was able to cancel. I was promised a full refund to my card at that time. I was then issued a credit to use their terrible service again in place of a refund. I have wasted so much of my time attempting to resolve this issue and I am so extremely disappointed with this service. If I could give less than 1 star I absolutely would. I will not only not recommend Hotel Planner, but I will specifically tell people NOT to use their services in the future.

I talked to Miurica ** in regards to a reservation that I had made that was non-refundable, but eventually had to cancel due to COVID-19 restrictions. Ms ** understood my issue immediately and talked with the hotel to resolve the problem quickly. I was pleased with the outcome and appreciative that I could work with a knowledgeable representative that could answer my questions. I am satisfied with the results.

After I sent an email re had to cancel reservation, I received a phone call asking my preference, voucher vs reimbursement..A week later. I received an email that I would be reimbursed. Now waiting for reimbursement. Overwhelming task I'm sure. Appreciate everyone's help with this.

I booked a hotel on 3/20/20 ITN #** for dates 3/21/20 - 3/28/20. Due to Covid-19 we cancelled that reservation the same day. Confirmation of cancellation #**. The hotel we were to be staying at has already confirmed that they refunded Hotel Planner in full on 3/24/2020 in the amount of $643.86, it is now 4/10/20 and we have not received the refund back to our account. They do not return messages. I have only been able to get in contact with them once regarding this matter in which they said that someone would be in contact with me by email. To this date no one has contacted us.

Karen ** handled my hotel cancellation request in a very fast and efficient manner. Am totally satisfied with her service! She responded to my request in a professional manner and took care of it quickly. I will recommend Hotel Planner to all my friends.

Karen is very pleasant and processed my order very quickly. I deeply regret the cancellation but appreciate the voucher since I do intend to re book once the pandemic is over. I've stayed at the Iroquois several times and intend to stay there again.

Yours truly, Richard **

I was helped by Reginette ** with a refund, I had booked a room for a convention we were attending in another town, and it was canceled due to Covid-19 and I called several times and couldn't reach anyone and I was so nervous I wasn't going to be able to get a refund and throw away my money but Regina called me, gave me hope and clear instructions on what I needed to and also emailed me. She was very helpful and had an upbeat attitude even though I'm sure she was stressed with the high call volumes from all over. She even updated me on the process throughout. I appreciated her help and have confidence in this company and will use them again for any future travel.

Reservation refund is still being processed. So far so good. I know everyone is going through this too. Hopefully I'll get my refund in the twenty five to thirty days they said I should. Thanks for all your help. I'll use your service again next time we need a hotel. Thanks during this difficult time. I can't wait for everything to get back to normal.

Hotel Cancellation Reimbursement! Karen ** was responsive and professional. She immediately solved my problems. Due to the Coronavirus, I had a lot of frustration getting someone to listen. Once she was involved, my solution occurred. Thanks for your help. I will use her services in the future if needed and recommend them to friends.

I was having an issue in getting a refund as the hotel I was to stay at shut down due to the Covid-19 situation. Charity ** was amazing in her work both on the client end and the provider. I will definitely book again through the HotelPlanner platform as a result of the work.

Hello, I emailed to see about our refund due to the Corona virus and how I go about getting a refund. I received an email explaining my options. Miurica ** was very helpful and responded quickly. Thank you! Everyone stay safe and healthy during this time.

Despite all the craziness around cancellations due to the 'stay at home' measures, the cancellation of our hotel reservations was relatively easy. I waited patiently knowing the customer service was backlogged. Today I received an email confirming the reservation was cancelled and I should expect a full refund within 7 to 15 business days. It was a pleasure working with Miurica **.

Probably the worst customer service I have ever experienced. I messed up and booked my dates wrong and immediately messaged your team and first got Charity **, we talked in length about me needing a refund and she explained she would have to talk to the hotel in order to approve my refund. Then I didn't hear from her for weeks. So I took it upon myself to call the hotel and talk at length to the manager about accepting my cancelation which he did. When I messaged Mrs. ** about it she had no idea who I was or what I was talking about! Did not ever remember speaking to me. Your customer service has been extremely lacking in my experience.

The help I received on getting my refund was very pleasant. Ursula ** helped me get my refund. She was very helpful. I am pleased that this was able to happen in these times of chaos. Thank you for your time.

I am extremely pleased with the service I received from Charity at HotelPlanner.com. I had purchased a non-refundable hotel room for a wedding that was cancelled, due to COVID-19. I was concerned whether I'd be able to recoup my expenditure. HotelPlanner responded immediately to my inquiry, then followed up twice to let me know that my money would be refunded in total.

I had booked a hotel through this site and due to the coronavirus the trip had been cancelled. I tried reaching out via phone to get the reservation cancelled and could not get anyone on the line. I requested a call back and email and never got anything. I had to cancel the reservation online which only gave me partial refund. I reached out to the hotel directly and they couldn’t even find a reservation for me, so I’m not even sure this site booked the reservation. It is unacceptable to not reply to your customers. It has been over 2 weeks and still no response other than an email I received a week later saying I would get a refund and still haven’t received that refund. I will never book through this site again and would advise others to do the same.

Your email to me was straightforward and was clear about wait time. I appreciate your getting back to me. I had a hard time getting to you. Quite frankly Agoda was not particularly helpful (half dozen emails without results). I believe Hyatt House Waltham along with you have my situation resolved.

Despite the world being a challenging place, Reginette of Hotel Planner was an exceptional employee and demonstrated great care and concern for the situation. All of our requests were responded to timely and I sensed that the company was absolutely trying to work with us to meet optimal satisfaction for both parties. We will absolutely be using this business in the future. Thanks again!

Cancelling reservation due to public quarantine. I have been trying to cancel this reservation for 2 weeks. I contacted you through live chat- no one there. Email-no response and phone- no answer. Just told me to contact hotel which I did. Very disappointed in the ability to talk to a real person and get this resolved.

Karen ** was very helpful in assisting with the hotel credit due to COVID-19. She keep in contact and answered all questions. I was grateful for her assistance. She keep in contact via e-mail and even had the hotel contact me in regards to the credit.

Amid this horrible pandemic, they were able to help with our travel cancellation. I’m sure business is suffering but they treated me with respect and was very helpful and quick to act. I would trust their service in the future.

Miurica ** did a wonderful job getting refunds for two non-cancellable reservations. We had to cancel our trip due to Covid-19. She was thorough and comprehensive in her explanation! We were able to get the refunds and she handled getting it done in a timely manner despite how busy they are right now!

The Hilton Garden hospitality team have been prompt and professional in their response to my requests both at the time of booking and cancellation. Their turn around time for any queries regarding the overall booking and the preciseness has been exemplary.

Hotel Planner has been great helping resolve my issue. My friend was suppose to get married this weekend but with the Covid-19 spread and the shelter in place mandate it was cancelled. My purchase was “non refundable” but hotel planner worked with me gave me two options to help solve my issue. I appreciate them working with me during a hard time.

Miurica ** was very helpful and helped me get my refund in a unique case. I needed help in a refund due to a sports tournament being canceled due to the virus. They contacted the hotel and got my refund in full.

I scheduled a stay, right before the Covid pandemic. I became ill, and even though my reservation clearly said "no refunds", they were gracious enough to refund. This was a lovely surprise, and it came at a much needed time. Very fair, honest company.

Reginette at HotelPlanner was extremely prompt with her email response and very easy to deal with! I sent an email and had a response within hours. During a stressful, crazy time, this was very much appreciated! I would recommend dealing with them! Thank you.

After not being able to get through to anyone via phone I decided to email and am glad I did. My responses were very timely and my assistance from Reginette was very pleasant and precise. I am very pleased with the level of service I have received.

Reginette was polite and professional in her dealings with us. It is a shame that the booking had to be cancelled because of the hotel's closure by COVID19. The speed with which the refund comes through will prove her efficiency! We will use the service to re-book when we can, hopefully in the not too distant future.

I received an email stating I would receive a refund with 7-14 business days. That was on March 4, it is now April 1st, still no refund. I sent another email back to service rep, this time no answer from Reginette **. Very disappointed.

I was happy with the service to get my itinerary refunded during COVID-19 when I spoke to Miurica **. I sent some emails to Miurica and was able to get the refund processed. Thank you very much! The service makes me want to use Hotel Planner again in the future.

I contacted customer service requesting a refund for a pre-paid non-refundable booking because of COVID-19. Miurica ** promptly responded and cordially offered to either process the refund or to give me a credit (with an extra 10% bonus) for a future booking. I took the credit and it was seamlessly processed immediately. I could not be more pleased with the customer service I received from Miurica.

Miurica ** has been so helpful since the minute my sisters and I got in contact with her. She helped us with our issue and was able to find a solution that would benefit us all. Her service was exceptional. I would highly recommend using Hotel Planner because of the service I received from Miurica.

Thank you to Jamad at Hotel Planner for helping with this situation and swift action. His customer service was outstanding. The wedding we were going to attend had to be cancelled due to the Covid 19 outbreak. I would recommend Hotel Planner for any of your upcoming vacation needs.

Thanks to Miurica ** for helping me. She was quick to get back to me and take care of my cancellations. I was having trouble navigating the online cancellation. No matter how many times I tried it didn’t work. Also one contact told me to contact hotel, cancel with them and send cancellation number and name of agent. The hotel had never heard of doing this and couldn’t cancel. What a confusion and stressful experience

Hi. Just want to say Miurica did a wonderful job in handling my cancellation request. With these crazy times, it was a given that this had to happen. I know your industry is hurting, so there has to be additional stress for your employees. She relayed a positive attitude and sincerity. I will use HotelPlanner again when we get on top of this situation.