HotelPlanner.com Reviews

Best experience I’ve had via phone reserving a room EVER. She was fast, friendly and efficient. When something I did failed she immediately gave me another option that worked. I wish the rate was better but oh well.

He did a very nice job of helping me settle a matter with the La Quainta inn on Kirkpatrick street in Cleburne Texas. The manager just out and out bald faced lied. Cesar was polite and professional in helping me. I wish more people would have the manners that he has. I’m sorry that I don’t have my number to prove for you and I figure I spelt his name wrong. I hope you can figure it out for him. He deserves at least a thank you for helping so well.

She was helpful and awesome getting me the room I needed for a short stay. She helped me to change some of my options to secure a much better price within my budget. I have stayed at this hotel before and chose to return because I got a great night's sleep!

There were some discrepancies with my bedding. However the room was well equipped. The breakfast was wonderful and they did have a restaurant but it was understaffed. Our food was not delivered. We had to go get it. But for the changing of a hotel ownership there are well on their way. Zion was very helpful and understood everything that I wanted.

My experience was great! She was very helpful, patient and very professional. She took the time to explain to me twice the hotel and booking procedures. She was very engaging with my what my plans were for the weekend. She gave me a list of place to see while I am on vacation.

Savannah done a great job. Our son is in a wheelchair so specifics are very, very important. I wish to God that accessible specifics had to be put into a routine filter. A Roll in Shower is beyond Important for us. We have arrived to a hotel more than once and it was not as explained so we had to leave.

When I had an emergency last minute trip to Vegas the service was fast and wonderful. They found me a room quickly when everyone else said they were booked full. Thank you for being there and helping at a stressful time. I will definitely be using this service again in the future and highly recommend it to others

Wanda was great. She Made reserving a room Easy peasy and she was very pleasant. We are reserving a room same day and I’m riding in a truck. It was hard for me to hear, but she was patient. I would recommend Wanda to anyone. She was great. Thanks for hiring Wanda. She deserves a bonus, at least.

My name is Leslie **. The lady that responded to me was Stacy. I was wanting to make a reservation at the Holiday inn Express in Wenatchee Washington. She became rude and hang up on the phone on me. When I attempted to call back she forced it into overdial repeatedly.

Oscar was very helpful, what I could not fix on my computer. He took care of it and it is nice to talk to a real person. He understood the problem I had he took care of it, and this was after going through quite a few people on the Southwest website. I’m relieved that he got this problem solved for me and I could not thank him enough.

A fantastic experience, she made everything easy and I love talking to actual associates, instead of the cold cold booking online dread. I hope to meet her face to face!❤️ We look forward to our stay! Thank you for the excellent service, this is going to be a great trip! We will see you soon!!

Jesus was very accommodating and knowledgeable and professional. He answered all my questions and was very meticulous about details and information. He gave me the information that I needed and he provided me with the information I needed to make a decision. I would recommend him to others if they were interested in booking a hotel room.

Annika, help me and my partner try to make a booking via phone. She was extremely polite, and helpful in trying to help us find a booking and patient while we checked reviews. While we did not book anything, it had nothing to do with the service we received. Excellent customer service. I would happily work with her again.

I have just completed reservations for one night in Columbus, OH at 3045 Olentangy. Jose ** was both friendly and professional, and helping me decide room size and provided information about the amenities. His voice quality was easy to hear, and I appreciate his reading back all the information that was given to him. He’s a top notch communicator!

I called to make reservations for my family coming to Ruston for a funeral. Tyler was extremely knowledgeable, helpful, patient and polite. He provided all of the information that I needed to book the different rooms and dates. We look forward to our stay with you while we are in town.

Tyler went above and beyond with assisting us with our accommodations for an extra night. We were unable to get the original hotel for the third night, but he got us something that sounds perfect right down the road for that one night. He could not have been more accommodating.

I thought I was going directly to the hotel site but somehow was switched to this site. The person answering the phone seemed knowledgeable about the area so I was not worried about getting the wrong number. They arranged the rooms I needed and talked me into insurance. They said I paid slightly extra for the rooms to include breakfast. When I got to the hotel I found out I had booked through a third party and the most expensive room, according to the hotel, was not paid for so I paid again. No breakfast for any of the 5 rooms I booked was included. I contacted Hotel Planner and they said they would look into it. No response since then. No refund for the room I had to pay twice for. No refund for the breakfast that was not included. They said I would have an answer within a few days. That was over two weeks ago.

My wife was unaware of having to share bathrooms and wanted to leave. However, we were given an upgraded room with its own bathroom. Thank you sooo much. You are amazing. I for one love to feel as I have stepped back in time. I for one will definitely come back. Love it.

I had a great experience booking my room with Carla's help. She explained everything thoroughly and made sure all my questions were answered. She confirmed that I received my email and had the correct hotel reserved. She let me know breakfast was included. I'm happy to give her a positive review but not this process.

Very helpful done a great job. I would call again. Explained all amenities that was offered to me by staying here. I look forward to staying there. It is in close proximity of everything I am planning on doing. Looks clean and fresh. Hopefully, the pool has warm enough water to get in it.

Grace was very helpful in helping me to reserve two rooms for my twin girls' 10th birthday party with a couple of friends. I am grateful that she was able to get me adjoining rooms. I may have to go up to the hotel to make sure the rooms are adjoining. I would hate to separate the adult from the children. It should be a good time.

I advised Alex I need to speak with a manager because the hotel can't find my reservation and Alex without notice transferred me to customer service automated service that hung up after giving my reservation number twice. Alex service was horrible. I having been trying to get this taken care since 11 am this morning. As I relayed to Alex. Not will to use your service in the future or recommend.

I had called earlier but got someone else. I wasn't satisfied with her answers to my questions so I told her I would call back. So when I called back I got Kevin. He was so helpful and I was able to book our room for our stay at Hutchinson Island Hotel. Kevin was very professional and very easy to talk to. He made it a very pleasant experience.

Miguel Was very pleasant and very informative. Let me know about every aspect of the hotel that he knew and I appreciate his knowledge and his courteous. For the price it is a very nice hotel in its convenient to our need to be. You're only here for a couple of days but it seems like you'll be enjoyable.

I just made reservations for four (4) rooms at the Red Roof Inn, 5975 Richmond Highway, Alexandria, VA. Alexander took care of me in the most impressive way possible. He was not just pleasant and professional, he was most courteous in ensuring that all my needs were fully met. I couldn’t have asked for a better interaction. It was a pleasant experience dealing with Alex.

I had a Great experience making reservations at Nced. She was easy to understand and answered all of my questions. The whole process took no more than five to seven minutes. Thank you for that. My husband and I look forward to our stay in Norman at the Nced. I’m so excited to see your facilities.

Hello. Angelica was gave me excellent service. She spend lots of time to explain to me everything and good fair deal. Very fair and easy to understand her. But in end I forgot to activate my card so Discover payment did not go through. And phone got cut off. Thanks and sorry. Gina.

Book thru the site because it was recommended. Waited a 2 weeks to receive my voucher number and then was double charge by the agent once voucher number was received. Tried numerous times to try to get management on the phone and never not once would they come. Business should not be this hard to conduct. By far the worst booking experience I have ever had.

I called for a reservation to the LOD Cook. Unfortunately they were full and the helpful reservationist was able to locate and make an alternative reservation. She was very helpful and courteous. A stress free experience. My travel was due to the death in the family and she was very compassionate.

Santos handled my request in a professional manner. Unfortunately, there was no availability at the location that I needed. Once Santos realized that, they tried very hard to find an alternate but the location was critical and we couldn't come up with a workable alternative. With that said he was very understanding and provided me a number directly to the desired location in case they had alternatives that he did not have access to. I was totally satisfied with how he handled the situation.

Great Experience, very polite, very professional, did not take long and I had options for room size. Wait time was very minimal. I was able to understand every word he spoke, he was extremely polite. Stay prices were very competitive and the description of the amenities was very clear and precise.

Alexis ** was incredibly helpful. I thought I had reservations booked months ago but actually did not. It’s college move in so he looked around and helped me find a place last min. I am driving from Boston to NC in one day and will be arriving very late. He said he would even personally call the hotel to let them know I would be arriving so late - great customer service.

This company just scammed me telling me that my hotel has lake access. HotelPlanner even called the hotel to confirm and lied. The hotel Jackson Lake Lodge confirmed they totally lied to me and now I am on hold and being disconnected.

Good afternoon, To be honest, trying to make reservations at the Sheraton Erie Bayfront Hotel has been an interesting experience. After speaking to a couple of Representatives we were able to make reservations. I have to say all the personnel I spoke to were very very professional, courteous and knowledgeable. With such outstanding service, I am glad my husband and I chose this Hotel. I will definitely be telling all I know of the wonderful hospitality. Thank you for your service and have a great day.

I got into town late for my function due to bad traffic. I was not able to look for a hotel until late in the evening. The front desk was open for a late hour walk-up reservation and I was able to get a room after 10:00pm. So thankful that I did not get stuck out in the cold.

I contacted Tru Hilton to book a reservation and had the pleasure of speaking with Rosemarie who assisted me over the phone in booking the reservation. Rosemarie was friendly, courteous, patient and professional. She performed her task with a smile. It made me feel special, especially since am a Hilton member. Great job on her performance!

Carlos ** was very helpful and kind in setting to my last minute booking at Comfort Inn near the Burbank airport. My flight was canceled and I needed a room when fee were available. It is a clean and comfortable hotel. Free shuttle to Burbank airport. I would stay here again.

I work for a hotel and have been getting guests lately who booked through this "company". The thing is, when they check in, they always complain about an exorbitant fee charged to them for an unknown reason, then they show me their receipt. That fee causes the guest to pay a lot more for their reservation than if they would have booked it directly with our hotel on our standard rate, so I know the charge the guest is being billed is bull.

After lady said the price at end I told her not to book. She did it anyway and charged my card. This is ridiculous. Wanted to speak to manager and said they would call. This site is horrible and will be reported for stealing and calling bank. Number is **.

Mandy, went above and beyond to help me book rooms for me and my siblings to be together. Mandy even waited on hold while I contacted the other siblings to get their input. She has GREAT PR. We look forward to spending time together as a family since it's been a while.

I started the booking process with Trace, but had to take a funeral call. I called back and got Charlie. Both gentleman were very professional and helpful. Trace even attempted to call me back several times but I was on other line. I didn’t have to wait long before being connected to a real person which is rare these days!

We were looking into a motel that allowed dogs and the one our son is staying at did not. Rosa was excellent in finding one that did allow our two small dogs. She was thorough, kind and extremely helpful. We look forward to doing business with you again in the future.

I would have left zero stars if it was an option. Book a hotel on HotelPlanner website, actually I thought I was on hotel website, and after selecting a room I had to click on confirmation before they disclosed the nearly 50% of total reservation in taxes and fees. So I cancelled 2 min after making reservation, but was informed of a 25% cancellation fee. Do not use this service.

Joshua was amazing and took his time helping me locate a hotel that I was comfortable with in the distance of hospital visit I need to make with my son. It was a last-minute booking and with limited availability he was able to find me what appears to be a safe and clean hotel.

I was asking about my sister wedding discount for her guest. And was given a price that I believe was incorrect but before the agent could even see if it was incorrect he just hung up in my face without a goodbye. He didn’t even ask if he could help with anything else. Very Rude.

Just booked our stay at Hampton Inn Black Mountain, NC. Carlos handled my request. He was very friendly but professional. He answered all my questions. Great job. We have stayed at this particular motel and have never been disappointed. Rooms are clean and breakfast is fine. We will be coming back.

My event planning representative was amazing. He asked and answered all the right questions to understand my needs and went the extra mile to help me get information from more than one venue. Can't say enough good things about him. Would recommend highly the use of Hotel Planner services in the future.

Reserve a room for one night stay. Laurie was very helpful and professional. We have traveled extensively over the years and have always stayed at Holiday Inn Express and have never been disappointed. We have recommended Holiday Inn Express to many family and friends. Holiday Inn Express is and will my first go to in the future.

Customer service was excellent, she told me about a aaa rate and it ended up saving me a lot of money or I would have found another place to stay.! She was pleasant and upbeat and very accommodating. I enjoy staying at this hotel, rooms are clean and it’s a convenient location. Food could be a little better but nice option to have in the lobby.

Mark was extremely nice and helped me with why my card didn’t go through. He waited on line while I got the charge approved with the card company. I was able to understand every word he was saying and his voice was very pleasant.

She was fantastic. Took care of my request promptly and courteously. She very knowledgeable and helped me make the right decision. She was kind and caring! She did not rush me, I enjoyed taking with her. More places should have a person like her answering the phone. Many thanks to her.

I am giving the lady that helped me a positive review. She was very helpful. She answered all my questions and was willing to give me all the information that I asked for. I would like all customers service persons to be like her. I was also very happy that I could understand her clearly. Excellent service today!!

I called 'Super 8' Kerrville, TX. I was quoted one night for $172. Jessa, stated that the hotel was almost sold out. When I mentioned checking with Expedia, she said they could do no better. The Super 8 had plenty of rooms left at $70. I feel taken advantage of.

Edgar was very patient and concise. I had to use a different card because of some issues on my end and Edgar was very patient during the whole process. I never felt rushed or pressured. I didn’t even end up staying at the hotel, but I wanted to leave a review because Edgar left a positive impression.

Alexandra was extremely helpful in assisting me with finding a hotel in my price range and in the area I wanted to be. She was patient with the multiple questions I had and was very pleasant to work with. I wouldn’t hesitate to hire her for any number of client service roles. She is an asset to your organization!

Zion provided outstanding customer service was able to get me locked in and answer all my questions. She provided a complete recap of my reservations as well as informing me that I would be receiving text and email to confirm. Within seconds after getting off the phone with her, everything was provided.

Bethany was terrific; above and beyond helpful in confirming a reservation I made for a friend and her dog and gave useful information about the hotel and checking in. I was concerned since I won’t be the one checking in and Bethany took the time to alleviate my anxiety. Thank you, Bethany!!!

Updated on 08/17/2024: The hotel Venetian actually resolved the issue, no thanks to HotelPlanner, won’t use this again.

Leonardo was very patient and kind helping me find the right hotel and answered every question I had. He's a beautiful person and knows his job duties. I recommend him for any customer that are looking for hotels with great prices, good food, in a nice area. He's got you covered.

Quick easy reservation process. The person on the phone was very pleasant and helpful. He covered everything I needed to know about my trip and stay. He also help me to where I needed to meet the shuttle since this is my first trip to New York. He also confirmed that I could get an early check in so I don’t need to carry my luggage around all day since my flight arrives early in the morning

Mr. ** is very professional, knowledgeable and helpful on getting my reservations accomplished in a very timely manner. He listened to all my requirements and checked them off as we progress in the reservation application. He is an asset to your company. I highly commend him. Thank you very much.

Eboni was amazing, extremely informative, professional and probably the most honest customer service representative I have ever encountered. Rest assured that if you are lucky enough to work with her, you are in the best of hands! Don’t ever let her go, do whatever you need to do to keep her on staff, she’s the best!

Personable. Polite. Effective. Found me a room within budget. Responsive to my request for a lower cost option. Very pleasant personality while also professional. Angie is customer service oriented and an asset to your company.

Kellee did an awesome job making our reservation for San Marcos Best Western for one night 8/6-8/7, 2024 She was very polite and very helpful. Very pleasant to talk with. All customer service agents should be like her. It was very easy making our reservation. I asked to please give her a first floor room so my husband and I did not want to have to climb any stairs.

Edgar was very helpful, courteous and polite. I hope all your employees are as nice as he is. He made getting the reservation painless. I had a dilemma and he offered several options for me to handle the situation. I am really looking forward to staying at your hotel and enjoying what you have to offer.

The lady was sweet, kind, polite and helpful. This was a very short phone conversation so I don’t know what else you expect but I would tell u to give the girl a raise.

I am so appreciative of your services as it was a breeze that you located a resort for my families' family reunion. It made it so easy to book the best resort with amenities that are accommodate my group family mini vacation. I will use your services again. Hat off to your business!!!

Was trying to book a room for January 2025 and everything appears to be booked. This lady checked just about every hotel in Washington trying to accommodate me. She tried her best and made me feel like I was her only customer! Awesome customer service was provided. Thank you so much!

Ebony was friendly, positive, and professional. She was efficient and a joy to speak with! She was able to answer all my questions about what was nearby, which is extremely important when you’ve never been to the area before. We are looking forward to our stay. NOLO has been on our bucket list and we’re excited to be going.

I am writing to express my sincere appreciation for the exceptional service I received from Darrayl during my recent call. His patience and accommodating nature were truly remarkable. Darrayl went above and beyond, waiting for me to locate my credit card and reminding me that there was no rush. It's not every day that one encounters such outstanding service, and I am genuinely grateful for his assistance. Please convey my thanks to Darrayl for his professionalism and kindness.

I called to add a room to our reservation and see if could get same rate, said couldn't and there wasn't anything could do. She proceeded to hang up on me, sent me this survey, and texted me the direct # to the hotel. Whom were very friendly and apologetic for this person hanging up on me.

I was having a difficult time finding a number for the hotel to let them know that we would be checking in late. Jennifer was very helpful - providing the number and explaining how to get to the front desk. Very kind and helpful!!! I will definitely recommend Holiday Inn Express.

I called needing to add an extra day to my reservation. Was transferred. On hold for 14minutes. No one answered. Called back. On hold and nothing was solved. I give your company a zero if this how you treat 100% disabled veteran or anyone. It’s unacceptable. I will never deal with this again.

Cordial, helpful, above, and beyond to make my stay enjoyable! Customer service agent made me feel important and valued. He went above and beyond. Five stars and would give more if there was such a rating. Truly enjoyed my visit. Courteous with a smile. I wish more hotels had people that you have.

This guy booked me into a room with one king size bed. I wanted two queen bedroom. When I called back I was going to be charged for this guy’s mistake. I’m getting charged for HIS mistake. I will never use this service again. Marriott needs to hire a better reservation service.

Service was great and the representative was pleasant. This is really not necessary and it will stop people from making comments. All you need to know is whether or not the person’s needs were met. This absolutely ridiculous and beyond. I am trying to help the employee but I will never do it again.

Efficient and caring. She listened and understood my plight trying to get a room for my abused stepdaughter for the night without leaving a credit card or cash deposit to guarantee the room. Unfortunately the owner got on the phone and charged me an extra $20 to my credit card. Dawn, the booking agent, left a good taste in my mouth even though he didn't.

Hotel personnel were great. Very helpful. Hotel was clean. All very nice. Would stay again. **** It was fine. Stupid to make a Minimum amount. Pet charge was way too much but they did let us have 3 cats.

Would not switch me to a utterly useless hotel planner Leobardo. I did not have my credit card go through yesterday. I don’t know why. I never have those problems. I wasted two hours yesterday with a hotel planner and today I try to book it again and it went up 40 bucks and Leobardo would not even allow me to talk to the supervisor. Just useless hotel planner.

SCAM. SCAM. SCAM. STAY AWAY FROM THIS WEBSITE. COMPLETELY DISHONEST AND UNTRUSTWORTHY. ALL LIES. I booked a room only to drive 4 hrs and find that the Hotel I had already prepaid did not have my reservation even though I had my confirmation from this "HotelPlanner.com". They had charged my account $131.00 and $100.00 for deposit only to be stuck in an deserted parking lot in 111° in Laughlin NV. After over a dozen demanding phone calls, this company gave me a voucher which I could only use on their website, which in turn cost me 3x more than if I were to book it myself through hotel directly. I was desperate. I have reported them to every complaint dept there is. This Company does not care. It's a total unscrupulous company. STAY AWAY.

I was very disappointed in this service. First, I thought I was calling the hotel directly by using the 1-800 number, but in fact, HotelPlanner answered and did not reveal that they were a separate service unrelated to the hotel itself. They should have answered the phone identifying themselves as a different company. Instead the person simply took my reservation letting me think I was talking to the hotel directly. Very misleading! Secondly, they booked the room for me which all went fine. However, they told me it would be $105 (the seniors' rate) but in fact, it was $120. The hotel told me that the difference is their cut. Yet at no time, was I told I would be paying $120 or contributing $15 in fees to HotelPlanner.com.

Charged my card long after my reservation was canceled. Over 3 weeks later I can't get a refund. All I get is the same story about we escalated it, you just have to wait. Apparently it fell off the escalator. I have email confirmation that a refund was approved, that was 3 weeks ago. Do not deal with this company. I know it's a pain to shop around for prices, but that's better than having someone steal your money.

I was traveling across country and was having difficulty finding a room in Missoula Montana. Jason was a huge help. He took time to look in other close cities and found one available. He even found a discount code for me as well. I had been driving for 12 hours and had to take detours because of the wild fires in Washington/Oregon and California. He could have just said everything was sold out but he took time and care to make sure I got to the hotel safely even at 130 am.

I arrived into Evanston, WY late at night after driving 20 hours on a cross country trip. I did not book a hotel thinking it would be easy to get a room. Town was all booked due to local events. Susan very kindly helped me check out local hotels and resolved my situation. She was great.

Very attentive and was willing to work with me. I have very good patience. Appreciate everything. Thank you. Was very helpful and help me find a nice hotel to stay at for tonight. I would highly recommend this website for future bookings. I’m glad I called cause I had nowhere to stay.

He was very kind, and helpful. Was just trying to find a decent hotel room (2) for Aug 2 versus what I already had. We went over some options but we were just not able to find what we needed. We like Holiday Inn Express type rooms but could not find anything along those lines to reserve. I want to thank him for his help. Very nice person.

Super nice and pleasant. Knew a lot about her job. Very upbeat and gave me all the information I needed. I will always stay at Holiday Inn because not only is everyone nice, they have an exceptional continental breakfast buffet. I was extremely happy to get my parents coming in town to stay there at the best rate.

Grace was very helpful, direct, and efficient. She took all my information and logged it in correctly unlike Carlos and Sergio who logged in something wrong that would deny our card. Thanks, and I believe that Grace is a keeper. She really well and would not mind doing business with someone with her professional abilities.

Grace was excellent. No concerns. Reservation was completed with any issues. She was knowledgeable about the process. Great job. She was very polite and helpful. Her customer service skills were top notch.

She was nice but lied about getting me a room with breakfast included. She was difficult to understand. Had she not lied about the breakfast I would have had a good room deal. The lying will now make me hungry every day, and I want a refund. Her name was Jhulianny. Poor.

Booked a room through TheKnot.com (HotelPlanner.com is the service). I called with a question about my reservation, the customer service agent spoke poor English, and cancelled my room without permission. Therefore I was charged a full night's penalty. I have since called 8 times, emailed 12 times, and filled out contact forms with no reply from the company.

During the chaos of airport cancellations, Natalie tried her best to help find a room for our stranded daughter. She was patient and kind and we appreciated her efforts very much. Thank you for trying your best to meet our travel needs. We wish the airlines had customer service like the hotel reservation service e.

Hotel Planner is a total scam. They make it appear you are booking directly with the hotel, when in fact you’re booking with this scam artist company that costs you significantly more per night and has a no-refund policy. DON’T USE THIS COMPANY. Save yourself a lot of stress and money, and book directly through the hotel.

My request for a queen or king size bed was not forward to Days Inn. Very disappointed in the service and the room and the bed. We got only a full size bed for the night. I will never go there again and I will let any and all people I talk to know how bad it is.

My Customer Service Rep was so nice and very professional today! Very easy to understand and helpful with information as well. I anticipate that my stay will be just as pleasant an experience! It’s nice to be back in Colorado!

Susan was absolutely amazing. Although she was extremely busy she helped me wonderfully!! I tried calling the main number and kept getting disconnected. I then dialed the operator and I spoke to Susan. She took her time and never seemed rushed or short with me.,.. You're lucky to have her as an employee.

Spoke with Tracy who has great customer service. She was excellent! Very friendly and helpful. I would recommend Days Inn to any of my friends. You have a great team member who is very friendly and knowledgeable. Those employees are hard to find. I look forward to staying at Days Inn. Thank you.

Zion was great and super helpful. I needed to modify my reservation, he helped me with this. He also confirmed that I was talking to the correct Hotel being that there were two in Elk Grove. I initially had called the wrong one and it took a while to figure that out so I appreciated him helping me with this.

This is a follow up on a prior review I made…no complaints about the service, I still think Mario did a great job. Warning: when you call ask if the person making the reservation is a third party booker!! My issue is with disclosure, I called the number on the hotel website, but there was nothing saying that it was for a third party booking. When we checked in we were told the hotel had been paid with a different card, and we paid almost $100 more than the hotel charges! There’s no way to cancel!!

I called to get a room and Edward was very helpful and polite. He helped me finds a one night stay in my price range just down the road from where I’ll be stopping by for the night on my way to Daytona Beach Florida. Where I will be taking my family on vacation

Sergio did an outstanding job helping me find the right hotel. He not only found a good price in the right location and also a dog friendly hotel. Additionally, he found the area that I needed to go to and was able to provide me address. Well done. He did a very good job.

She was great at answering all my questions. Very kind. She was able to tell me the rates and offered a really great deal. The only reason I did not book yet was because me and my partner wasn’t sure about how many days we wanted to stay. Hope to get her next time I decide to book at this location again. Thank you.

Great service. I needed reservations and was able to secure them with ease right away. I look forward to my trip. I travel a lot and think it is acceptable to say great service. Just tell Zola she did a great job a.

I asked for help finding a King 7/25 - 8/1. Gisele quoted $979 but said that room required payment rather than waiting until arrival. Instead of $979, the total charged on my card is 1165!! This must be corrected immediately. I am extremely disappointed and feel that Gisele misled me.

Corinne was super nice and efficient with booking us for one night as we are traveling up to Mackinac tomorrow. It was a spur of the moment decision to travel today and wasn’t sure how far to travel. This will be nice to get there and relax for the evening.

Jarvis was extremely professional and very pleasant. The transaction took very little time even after I requested a handicapped room. Jarvis gave me what I believe to be the lowest rate. You need more like him. It’s unfortunate that the other 4 people I spoke with after Jarvis didn’t take lessons from him.

I booked my room in distress and did not pay attention to the day it was booked and when I realized it, I had booked the wrong day. Gisell ** was instrumental in making sure my reservation was canceled and no money had been processed. Her customer service was impeccable.

I found working with Kelee at Hotelplanner.com quick and efficient. I am also happy with the hotel that I ended up staying in. Thank you for helping me find a place to stay on such short notice. I couldn’t be happier. The hotel is clean, quiet, and has a comfortable bed. The hotel personnel are friendly and helpful.

Thank you so much Susan for all your support and help booking our room with a great ocean view. Thanks to you my kids will have a blast. Thank you so much for your professionalism, kind and excellent customer service. I’ll never forget your name. I’ll ask for you when I book my next vacation. God bless you. Thanks. Sandy

My Most Delightful phone conversation with Gisell at the Front Desk at the Residence Inn to Reserve Rooms for July 4th Gospel Meeting of 2025 on a scale of 1 to 10 (EXCEEDED A 10). Most Gracious, Kind and Sooo Willing to Help! It was Most Refreshing!!!!! It was such a Pleasure talking to Gisell! Thank you so much for your Wonderful Service.

Jason was very helpful and professional. Outstanding job and went out the way to help me find a hotel room in three different cities to match why I needed. Have worked with your service throughout our trip cross country this summer. This has been a life saver. Thank you for all your help.

Zoila was very cheerful and professional while servicing my request. Her friendliness lifted my mood and set a positive tone for our transaction. She disclosed all charges and offered reservation protection insurance which I accepted. This is my second stay at this Fairfield Inn & Suites location, but it will not be my last, thanks to the welcoming friendliness of your staff in servicing my reservation request. Thank you Zoila!

Jason helped me to get a room for the cheapest going and fair price. It was a pleasure booking with him. We talked to a different person first time though and I was not very impressed with him. I think the room prices need to be upgraded more quickly so it isn’t so confusing. Should be able to get advertised price online

I spoke with Daniel today while booking my stay at The Last Hotel in St. Louis, MO. He was very polite and patient. I appreciated his effort in answering my questions and helping me find the perfect place to stay. I enjoyed talking to him - he did an outstanding job representing your company.

Ruth did a stellar job! I was trying to find a pet-friendly hotel near the location of a family reunion. I have a large dog, who exceeds the weight limit of most hotels that advertise themselves as pet-friendly. Ruth patiently researched hotels in the area to find one that met my needs, then she checked the distance to my family reunion and booked the room for me. I wish I could get Ruth every time I travel!

The lady on the phone was rude and condescending. Not pleasurable at all. A complete failure at customer service. I have never felt like someone didn't want to do their job more than I did on this phone call today. I will avoid this chain as it seems like they have no interest in doing business with people. Thoroughly dissatisfied.

I called reservations for a Best Western hotel in Rawlings Wy. Very few hotels/motels… All booked. Cesar was calm and understood how upset I was with the poor conditions of a previous hotel booked by my sister. Quality Inn in Rawlings Wy is a very dilapidated building and it looked frightening outside. Traveling cross country was scary and not knowing where to navigate a safe hotel can be daunting. Cesar saved the day! Eternally grateful!

Joyce did a great job finding rooms for one night each at different locations. She was very patient with me and helped me find a good rate. She double checked the options and made sure I knew the total price for each night at each location. Usually I book online but over the phone worked well.

Reservationist Very polite and professional. Have stayed at this hotel on other occasions, rooms are clean and comfortable. Like it very much as it is walking distance to my appointments. That makes it so nice. Looking forward to our two night stay in August. Thanks again to the reservationist for being so professional.

Meli, You are the reason why I don't give up on humanity.. Your understanding of the situation here with hotel credit card holders who are not comfortable with divulging their financial information to a website or 3rd party..ie Booking.com. Thanks again for everything.. You deserve a nice little raise.. God's blessing upon you and your family. Warmest regards, Brian

I spoke with Daniel. He was kind, considerate, and thoughtful in his responses. Daniel provided excellent customer service and professionalism helping to book my room last minute for a conference, as the site wasn't working properly. A plus. I almost asked him to book my flight. In my experience, Daniel was that good.

We were trying to book a cheap hotel during the summer and Alvero was exceedingly helpful and patient and found us a hotel outside of the Holiday inn network under our requested price range. He made it so we wouldn't have to spend another half hour in the car searching.

I spoke to this 3rd party reservation company regarding a hotel (Hilton) in West Palm Beach. I had absolutely no idea that I was talking to a 3rd party reservationist. I called this company with intentions of calling the hotel directly. The hotel that we wanted was suppose to be ocean front, located on the beach. The reservationist lied by stating that the reservation she did was on the beach. However, we discovered that the hotel that she reserved at 2 miles away from the ocean. Secondly, upon request for cancellation/refund 2 days prior to the trip, we only received a partial refund (it was a 3 night stay and this company only refunded me for 2 days). I have called twice and I've been told that the remainder would be refunded. It has not happened yet. Everyone should be aware of these 3rd party company. I've learned my lesson. If not sure ask directly are they actually the hotel or a 3rd party.

He was very patient with me, friendly and professional and respectful. He kept saying, "Ma'am, I am trying to help you." He did. He made sure that he got my information correct. Great job. Nice, awesome.

I called for a reservation on 7/16/24. Lauren’s professionalism, courtesy, knowledge, makes her a true asset to your company. She is highly recommended… I hope to get her for the next time I book a hotel. She answered all my questions, and even looked things up for me. Thank you.

I purchased the protection in case I had to cancel. I had a bad accident that total my car. Now they want me to send them personal information that is sensitive information which I am not willing to do. I don’t know who you are. Bottom line don’t pay for the cancellation protection! Also I thought I was booking through the hotel itself and didn’t realize I wasn’t until I went to cancel. It’s like they trick you into their website.

I would not be able to provide an order number because the available rate over the phone was much higher than what I could get in Expedia and other internet sellers but Zion was extremely helpful, professional and right to the point. She provided an excellent service which is very much appreciated when you really do have a lot of time and need the requested information right away.

Holly was extremely helpful and patient, and was unfailingly polite and understanding. She guided me through the difficulties and missteps and made sure I understood and was up to date with the process. I literally could not have completed this without her assistance. I highly recommend that she be recognized for going above and beyond.

I could understand him and he answered all my questions, only thing I don't understand is I was told a 30% would be added if I canceled but on your website I could cancel within 30 days was ok, not sure had to have the more spendy rooms, I explained I was having surgery on the 8th, nothing.

The service was fast and excellent. Very thorough. I was able to make the reservation for the family without any delays. I will definitely consider using your services again. The attendant was prompt and courteous. Too often customer service is rushed with poor attention to detail. I look forward to staying with you again.

HotelPlanner.com is a scam. They trick consumers into thinking they are booking directly with the hotel company then lock you into a non refundable reservation. The customer service is absolutely horrible.

Latwanda did a great job. She was polite and efficient and pleasant. She did an excellent job as a representative of Marriott Hotels. She had great customer service skills and was very professional. Let’s see. What else can I say about your great employee? Her skills were above and beyond.

We landed in Athens July 3rd and found out our accommodation to Grand Hyatt Athens was cancelled by the third party that deals with HotelPlanner but we never received confirmation. When contacting customer service, the customer rep contacted the hotel and turns out it the company went bankrupt that arranged for the booking. I was offered a travel voucher not a refund for the amount I paid. The Grand Hyatt Athens was extremely expensive to rebook based on availability and customer service nor the hotel would provide the preferred group rate. I was offered another hotel from customer service but was less luxury than Grand Hyatt Athens and further away, so I had to make my own arrangements myself which cost me an extra $117 CAD. We wasted our time and also had my 9 year old daughter that was tired and told that she can't take a quick rest due to jetlag in the lobby of the hotel. Extremely disappointed.

Tracie was extremely helpful especially when I was scammed when I called your number first time. She went above and beyond. Tracie looked for another hotel options and waited for our family to decide. There was no room available and she was understanding and sympathetic to our situation. We had a member of family in hospital. Thank you.

I have a reservation tonight and asked the Rep. if it was Hilton on Noggle way. He repeated, "Hilton Garden Inn on Noggle Way." I asked if he could please confirm yes or no that it was the right hotel. He got snotty, "Yes, I just told you and confirmed the address." He said it very rude and I just wanted confirmation I had the right hotel and didn't need the address repeated back to me. I didn't appreciate the attitude. The call just started with an attitude like he hates his job.

Joel was a pleasure to work with to book our last minute hotel room. It was willing to book other hotels if they were sold out of the rooms that we needed. He also gave us info about the Quality Inn in Janesville which we were considering. He assured me the rate would stay the same if we booked over the phone vs. booking on a third party website online.

The representative was very professional, very polite, and very informative. I was very impressed, thank you. I have been staying at various hotels for years, and this ranks with my top experiences in that process. In my view, the representative was outstanding, and very helpful with my unique reservation situation. He explained everything very well, and he was a very good representative for your hotel.

She was awesome and very helpful! She was very accommodating and professional. I called with a situation and she was very helpful. I would recommend using her in the future for all of my booking needs and wants. I appreciated her time and willingness to help in a stressful situation. Thank you again Tara.

The person who made my reservation was very kind, patient and professional. Made my call and making my reservation to accommodate exactly what I requested. I was very pleased! Had a great experience booking my hotel and looking forward to my visit and stay. Feel my stay will be enjoyable and pleased being a Bon Voy member

Carlos did a great job and thoroughly explained everything. He was courteous and made the experience super easy. Carlos did a great job! I’m looking forward to staying at the Fairfield inn east Wichita.

Natalie told me that the room rate was $122. She did not tell me that there was a $19.xx service fee that guarantees the room!! My credit card number was taken… and charged. Was that not guaranteed enough? I really am upset about the additional charge that I was not properly informed about. Not Natalie’s fault. I am sure that she is just following company policy!

She did an excellent job, I have stayed at the Hilton Garden many times since it was new. My only disappointment is the rates have gone nuts in small towns across the US. They used to have bereavement rates when you had a death in the family.

On July 10, I made reservations for two of our daughters. We love staying at Western Inn. Anyway, I fully expected not find a pet room on Hot August nights week. Well, James ** got our kids a better deal than we got, by $60. I applaud great service! Thank you James!!!

I ask was it possible to check in early and he text me a number, but it was to a hotel in Alabama, didn't understand that. This is not how you give information to your guest. Maybe he need a little more training or he might have pushed to wrong button when he sent me the text.

She was absolutely fantastic! Was needing a room for my son who is without electricity due to hurricane Beryl. She did everything possible. Felt like she was helping her own child. She went above and beyond. This is not a quality that you find very often. Would definitely call again for any future reservations. Thanks so much!

Made a reservation against referenced number by mistake. I was trying to make res at HI&E Mt Vernon KY, was booked at Mt Vernon IL. I told young lady KY but she assumed IL because there isn't a Mt Vernon location. My error for not catching it but believe I should be getting refund. Help please.

Nicholas was very pleasant and helpful. He helped me find a hotel quickly. His attitude was wonderful. We need more people like him. I think he deserves a raise and please keep him employed with you. His disposition dealing with customers was excellent and pleasant. Thank you for having someone like him to help people like us in need at a desperate time. We were stuck in traffic because of a wreck on the highway and it was getting dark and we did not have a hotel booked for the night and he helped me find one that was close and affordable.

Carlos was professional and helpful, before making the reservation I asked over 10 questions back to back, he answered all my questions promptly and assisted me with the reservation. He was also bilingual and that was helpful as well, my name is often hard to spell and people don’t always understand my English because my accent. He was great, and very nice.

Jennifer was the most helpful, congenial representative. She went above and beyond to help me and was most understanding and patient in doing same. Cannot say enough good about her. She was an excellent representative in the field of researching availability and pricing for making reservations. Great. Great. Great!

Bea was very helpful and courteous but when I received confirmation, the amount was $300.30 more than quoted. I phoned back and had to speak with someone else. She was courteous as well and will file an inquiry. I will have to wait for a review and a possible adjustment.