HotelPlanner.com Reviews

Very helpful and was able to fill all requests. We needed a ground-floor room and he was able to reserve that for us. We also needed a later checkout for our baseball game and he was also able to provide that for us. He did a great job.

Benjy has great customer service, it was a pleasure having him help me book my room. Very helpful! This gentleman needs a raise as I believe he has been the only person that was so helpful with all my hotel bookings this year. I’m hoping my stay at your hotel is as pleasant as the help I received from Benjy.

The person that assisted me was Very pleasant and informative. He explained all about the rooms and tried to assist us with handicap showers. He also told us that we would get a discount for AARP. I will be calling back to reserve a room. We have always enjoyed our stay when we stay there.

Friendly and easy to work with agent making a hotel reservation. Very clear and organized and helpful. She asked good questions and we chatted a bit about the reason for our trip. She is very good at customer service. She made making a reservation, pleasant and accurate. She was helpful and efficient.

This guy I spoke with was awesome very helpful. Thank you ⭐️⭐️⭐️⭐️⭐️I will book again! Nice to see people well in my case listen to people whom like their job and happy, not rude at all! Very knowledgeable and courteous. You don’t find that a lot and he understood English! Winner Winner. Thanks again for the help today.

I tried to complete a reservation with your customer service number for the Hazelton Pa hotel. The service was terrible at best. I had to repeat myself 3 or 4 times at each level. I finally gave up and hung up purely disgusted. I googled your hotel and called the hotel direct. I spoke to Lauren and expected more of the same poor service. I was wrong. In just a couple minutes my reservation was complete and she changed the entire mood of dealing with Hilton. My star rate is for Lauren, not your customer service person.

I called instead of reservations online because I could ask questions. Rachel was very helpful making the reservations, but she didn’t warn me that it was non refundable. I asked if I could cancel if my daughter changed her mind and that’s when Rachel said yes that was part of the extra charges I was paying. I have a stomach virus so my daughter can’t stay with me so I booked a hotel room. Rachel should have said that the room is non refundable.

Carlos was one of the best front desk personnel I have ever dealt with over the years. A very nice experience. Very clear and concise as well as quite friendly. I wish more were like him. It would make doing business over the phone much easier. I highly recommend him.

We always stay at the Hilton Hotels / Garden Inn's whenever we travel or need a place to stay overnight they are always accommodating, hopeful and the hotels themselves are clean, efficient and a pleasure to stay in. I can highly recommend. Very clean rooms, very very appropriate staff and most of them have indoor cafes, restaurants and or bars. We usually stay at the one in Richfield Park New Jersey however this time we are staying at another location a few miles Northwest. Again making the reservations are very accommodating, helpful and we always look forward to staying. It's a stress-free vacation and or night when needed.

Tori was fabulous!! I had to book several rooms for different days, complicated… He handled it very professionally and made sure it was all accurate! He kept it all straight when I kept mixing everything up!! This trip is very important to my family and can’t thank Tori enough!! A great asset to your team!!

Excellent job, very easy to get reservation scheduled, was understanding for any questions. I had very pleasurable voice, seem to enjoy his job, would recommend for my friends. I was having trouble booking online so I decided to go ahead and call and get a live person which was a great idea.

I was going to book two rooms for July 5th but when the rate quote was higher than I expected, I told Alex that I was going to shop around. He hung up on me. I’m not sure why he would hang up as if I was wasting his time.

He was efficient, polite and got reservations for a wedding handled so professionally! He was patient and guided me through the payment process. He made sure to add my Hilton Honors Number. He made sure and reviewed the reservation, read all aspects of it before he hung up the phone. Polite/professional, courteous and detail oriented.

This young lady did a remarkable job with what I thought was a rather complicated booking. She was pleasant, helpful and extremely knowledgeable and made the process so much more smooth than I had expected. Oh, that other service reps were equally as capable as she! She deserves a raise!

I am VERY upset as I told Alex several times that I did not want to be charged until check out and he agreed. I am trying to cancel now and they are saying I cannot get a refund. I was never given the option for a protection either. If you record your calls, I ask that you review and you will see that I said this. AND the charge for the room is outrageous!! It is double what I paid the last time I stayed there. Alex did not indicate he was from a 3rd party.

My phone call got cut off so we didn’t get to complete the work! The assistant was excellent in helping me, but I think I touched the side of my phone and we got disconnected! So sorry for not getting this issue done! But the assistant deserves a big thank you for helping me with my trip! Also she deserves a pay raise for bearing with me and trying all different ways to find what I needed! It was totally my fault for disconnecting from her but cell phones are so touchy and I know I moved to turn off my clothes dryer and I accidentally just have gripped the phone tightly and disconnected from the agent! So sorry!

Thank you very much!!!

Lakeaia helped us get a room for the two weeks we needed a place to stay. When the original request stated nothing was available she checked around for a place. I stated I would rather stay at Virgin River but would accept any assistance. She then decided to try doing it as 2 requests. That worked and I was so relieved, even when she made sure we understood we could have to move at the change. We also requested a specific room if available so she made sure she noted. I really appreciated her help and she had a really pleasant attitude.

“Joel” was the consummate professional. He has great people skills, was informative, and had a great sense of humor. All in all he was a delight to work with. He was able to assist me by saving me money when I mistakenly neglected to have the correct days of our stay.

The lady that helped me was so kind and courteous. I enjoyed our conversation and it is refreshing to talk with someone who seems to really care about the customer experience. Looking forward to coming back to my childhood home and seeing and staying in the new Driftwood Inn. I remember the old one for sure. We will be having our 50th high school reunion. God Bless 1974. The lady stated that she was from Arkansas up around Fayetteville. Go Hogs Woo pig Sooooeeee. Great service from the Driftwood Inn.

Neal was very courteous and professional. He made sure I was staying at the hotel closest to The Adventist Hospital. I will make future reservations with Comfort Inn. Neal is the reason I will book future hotel stays at Comfort Inn. He did not hesitate when helping me. I asked Neal would he be on duty tomorrow as I wanted to meet him. It is always refreshing when you find a customer service representative who goes the extra mile. Great job Neal.

Hugo **was a great help and had patience with me as I struggled to figure out how to put my credit card number in So I could reserve two rooms. I am older and didn’t know exactly what I was doing but he talked me through the process. The 2 rooms were perfect with one being a handicap room.

Carolyn was wonderful. She was very helpful and very friendly. She helped me find the best room to suit my needs. She made useful suggestions and was always very pleasant. My reservation experience was great due to Carolyn’s expertise.

When I spoke to you on the phone you told me the rate would be 60.99 or 65.99. Then you charged my card for 103.36. When I call your support center they said my rate was 79.99. I canceled the booking. I need my money released immediately as I am several hundred miles from home. If it's not canceled by end of day tomorrow I will contact the authorities. And don't try to pass off some AI recording. I have the conversation recorded on my phone!

The agent was rude and hard to understand. Couldn’t answer questions. She put me into your voicemail system. Going to Drury instead. That was worst customer service ever. Your voicemail system is terrible. Get some customer support.

Mario was the very best help to my getting a reservation. He answered all my questions! His biggest help and patience came when my credit card went on a loop- loop in the system!! He helped me make it through that conundrum and get the job done!! You have a fine employee with Mario!!

I have been told that I would get the remaining portion of my refund since early May. However, nothing has happened. My son is stationed in Colorado with the Army. The date that I booked 2 rooms at the Quality Inn was not going to work for him. I am still waiting on my refund and it has been over a month!!!

Zoila did an awesome job finding 2 rooms for me when there was a mixup on one I had previously booked. She gave me several options and found one that worked for me. She was positive and patient. She made the experience as painless as possible. I hope she is paid what she is worth.

Nadia, was the most helpful individual that I have ever had help with when booking any reservation ever! She listened to my needs and took the time to look at many options and found us lodging at a fair price.

Edgar is one patient man. Had several interruptions, including a cat. Had two hotels, one was booked, the other had rooms. He gets a gold star for his help. Please thank him for his attitude. Rude is not a word he knows. Great customer service person. Please keep him on the phones.

She was amazing. So helpful & took my call immediately. It’s for a business trip & booked 2 rooms. We come every year & we would certainly book with Koll. Use Hawthorn in the past but didn’t receive this kind of service. I would be glad to recommend your hotel due to your excellent service.

Jeannie was extremely helpful when I couldn’t secure a room reservation in the Middlebury Inn in getting a reservation in the Courtyard for the nights of June 26, 27, and 28. I am very grateful for her help. Jeannie was very solicitous in inquiring about the accommodations I would want regarding my stay in the Courtyard Inn.

Francisco was absolutely amazing to deal with for a last minute booking. A night that started off terribly and left myself, my daughter, and grandmother in law searching for somewhere to stay was made better by Francisco’s wonderful personality and helpfulness. He put up with my mistakes and never once got frustrated. I can’t thank him enough for making what was left of my night a little better.

Booking went well till we got the hotel. Their system was down. I called and cancelled my booking. I was assured that my money would be totally refunded. Nothing as of yet! This should not take this long. I have already been billed for my subsequent room - paid for with the same credit card.

Carolyn was professional, polite, patient and successful at securing a last minute room for me. Kindness and respect go a long way! There should be more Carolyns in the world. I searched for a decent hotel near my workplace for the night. Carolyn made this experience easy and less burdensome for me. It was a seamless process.

Darla was friendly & efficient! It was a pleasure to book through her. She described the room well & it gave us peace of mind that we could book so quickly & efficiently. We will definitely book this hotel in the future & maybe we will be lucky enough to have Darla book it for us.

She was very courteous, and helpful. Also very understanding of my needs. She also took the time to research a couple of other hotels that might fit my need. I did not book at the time, but told her that I may be calling back.

This representative could not make a reservation or provide a full name. I could not even receive a confirmation email as he could not get the email correct. I felt it was a fraud who was trying to gain my information and credit card information because he could not provide any information regarding Hyatt hotels as I was trying to make a reservation.

Customer Service. The person helping me to secure hotel reservations was all the things employers would expect from employees to whom it may concern. The name of the person who helped me was name Cherita, she kind, courteous, friendly and went above and beyond what was expected. Thank you Cherita so much for your help.

When given the information on the room and the rates I was told one price then when Nardi told me my total, the numbers didn’t add up even with the taxes so when I question she neglected tell me about a cancellation fee automatically in there, and I told her she misled me. I want to cancel. She hung up on me so when I called back again I found out it wasn’t for the misinformation. She gave me at $383. I was being billed $416.41. Got another representative on the phone, who canceled my order to get a full refund including my cancellation fee that I wasn’t even told about From my first representative NIRDALY! She has very bad customer service skills when handling her mistakes! Just put a sour taste in me that I will not go through Hampton Inn again!

When I reserve my room, I asked for adjoining rooms and was told no problem. When we got to the hotel they stated there no guarantee. So I feel I was lied to when I reserve it. But they kept us on the same side of the hall. They were down at one end and us at the other. I don't think I will use this hotel again.

Went out of his way to find me a room I could afford at the Hampton which my husband and I always try and stay at previous 2 people who helped me told me to go to the value inn no, thank you we will bide our Time and wait and see whatppopsup at hampton. Thank you Joel and family Of hamptons

Went out of his way to find me a room I could afford at the Hampton which my husband and I always try and stay at previous. 2 people who helped me told me to go to the Value inn. No, thank you. We will bide our Time and wait and see what pops up at Hampton. Thank you Joel and family Of hamptons.

Hello, We were assisted by Dealora who quickly helped us reserve the best room at the best rate for us even though we didn’t make it easy. We needed a same-day reservation for one room with three beds. She was very professional, friendly and courteous. We truly appreciate her great attitude and friendly demeanor.

I want to complement the associate that helped me very late in the evening. Find a place to stay for the night. She was very professional, very friendly, and very knowledgeable of her search. Would certainly work with her again.

I called thinking I was booking directly with the hotel. Mildred spoke fast and barely let me ask a question. When I did get a chance to ask something, she was very evasive. It was a simple question. I ended up paying about 25% more than if I had booked directly with the hotel.

Eddie did an outstanding job of customer service. He tried his best to get the room down to my price point, but he couldn't. As Diamond member, I was disappointed in the prices. Customer service was an "A" but prices were an "F". I hate that I have to find a hotel in Portland for my visit and not Eugene.

My trip/stay will be an emotional one, as my brother is in hospice. I was relieved to immediately be connected to a person. And Grace is a lovely person, warm, genuine, helpful. She helped me book my stay at the best rate, answered my questions, and made sure I was ready for my check-in.

Lauren served as my reservation associate today. She represented Candlewood Suites well with her excellent customer service. She was well-spoken, courteous, and knowledgeable during my reservation experience. I left the whole experience with a smile and zero frustration. Based on my experience with her customer service skills, she definitely earned a 5-star+ rating!

Miguel was very helpful and so pleasant. He was a 10 out of 10. He went above and beyond to help me find a room with two beds. We finally found one at the Econ Lodge. He also found how far each hotel was from the ball parks and told me about different restaurants.

He provided prompt, courteous service. He answered all questions making sure the reservations were clear to me. He went above and beyond and secured early check in. He described the breakfast options and free coffee option. My experience with Caesar will encourage me to come to Sheraton for my future travel plans.

He was very nice, kind and polite. I stayed at this hotel last week and had a great time. I would recommend it. Check in and out was very easy. Employees were nice and friendly. All was great. All need kudos for a great job. Close to all Medical facilities which was great for us. Many great places to eat nearby.

Reservationist Carolyn was excellent. She is very professional, friendly and helpful. We have not stayed at this hotel before and she gave us a welcoming and gracious introduction to the H Hotel in Midland Michigan. We are looking forward to our stay there and trying the Zinc restaurant at the H Hotel.

Had gone thru entire on-line reservation process twice, only to have it come back after last verification to say no room available. Called in and Claryce was able to make the reservation in a timely and efficient manner. She did an excellent job and was very patient in her explanations.

Agent lied about being at the front desk of the hotel. Agent also lied about the cancelation policy. When he sent me the email to confirm it had a non refundable cancellation fee. My bank was charged. I called back immediately and told them what had happened and ask for the charge to be refunded. So they canceled my reservation and now they are saying I cannot get a refund. I didn't cancel because I was not going to hotel.

It’s about a hotel booking, room rates and amenities. The lady received my call did a good job, greeting, and politely ask me about my concern for my call, for booking my reservation, excellent customer service and I will recommend it to my friends and family. She’s very good in telling me all the amenities about the hotel.

I wanted to reserve a room at Holiday Inn Express Christiansburg for next May. Since that hotel is not yet accepting reservations Carolyn found a room at a nearby hotel that is accepting reservations and made that reservation for me. She provided different options and was very thorough and helpful.

Excellent service. Very helpful when I called and booked. And super patient since I keep hitting a wrong button when entering my cc number. Carmen was very professional and patient. We look forward to our visit. It was really challenging finding a pet friendly hotel. So glad we finally found this one. Thanks so much.

Edgar was helpful, friendly and thorough. He reviewed the room details, check in, and cancellation policy in detail. He asked if I was a senior and/or AAA member. My room includes breakfast which will be very helpful for me as I will have a busy Monday. I look forward to my stay at the Hotel Anthracite.

Put on hold. Still waiting for someone to assist me with the issue. I’ve heard connecting me now over 8 times. Trying to cancel the reservation. Poor customer service. I am obviously on the wrong line. Please contact me as soon as possible when you get this feedback. Need more agents to assist customers.

Had to land Shreveport due to weather in Dallas then had to stay due to crew unable to fly. See the Hampton sign from my window on the plane. Call Hampton Hotel and ask if it is the one located by the airport because I have no reference for street addresses. Ask if they offer a shuttle to airport and am told yes, perfect so I book $250ish dollars for the room….get to hotel just to be told I am at the wrong Hampton. Call to have it cancelled so I can get a room at the right Hampton. Yes it can be cancelled but it is not refundable. Does not seem right. I hope they will help correct this.

Jesus was very kind and thorough. He is excellent at his job!!! I was confident that all the information was accurate and should have no issues. I wish that customer service people would be as awesome as he was. I have all the information that I should need for my stay and looking forward to it.

David was very professional, helpful & friendly. His help was greatly appreciated. Especially when it came to finding the best fit with regards to the most suitable room for our needs. He make the experience very easy to go through. I hope that he will be there the next time that I need a nice place to stay.

Spoke with Amy ** and she was very receptive and very Attentive to my needs. She was very pleasant to speak with. And went out of her way to try and give me the best rate possible. As did for the second clerk, I spoke to her name was Tanisha. And she was just as attentive and receptive an informative as Amy **. Very pleased with both ladies, I spoke with.

I truly enjoyed my experience with Tamara. Excellent customer service from Tamara. Awesome individual with Amazing interpersonal skills. Tamara was very professional and exhibited extreme patience with Exceptional business knowledge with experience. I highly appreciate the opportunity to obtain my reservation through Tamara. It was a wonderful experience during the early morning.

Requesting FULL refund -$464.66. I was scammed to believe that I accepted your cancellation policy, no policy was presented to me during reservation over the phone, only after reviewing confirmation email I understood that cancellation policy means penalty. I did not consent to the policy, please refund ASAP $464.66.

Stacy was extremely helpful. She was Very informative professional and friendly. I truly could understand because she articulated well. Stacy went above and beyond to answer my questions. Stacy was able to make my job easier. I would hope that when I am ready to make reservations that it would be Stacy who would assist me.

Edgar was a phenomenal support in helping me find a hotel. My credit card had been denied twice and he waited on hold while I contacted my bank. He helped me determine options based on my budget. Edgar was supportive and patient through several setbacks and challenges in being able to book this hotel. His service was phenomenal and I greatly appreciate how much he helped me.

This was the most inept, unprofessional, rudest interaction I’ve EVER had. And that’s saying a lot! Whoever she is needs IMMEDIATE RETRAINING. From the very beginning she was unfriendly and acting like she didn’t know what world she was in. Bad bad taste in my mouth for Sleep Inn and I will be sharing my experience on ALL social media platforms! Disgusted.

I was very pleased with the young man that helped me get my reservation. He even held On for me while I had to go to a friend's house walking of course to make sure it was OK with her since it was a nonrefundable room. I appreciate his business like manner. Thank you.

Rommel was dishonest in booking my reservation over the phone by repeatedly reassuring me that I had until 6pm the day of my first night’s stay to cancel for a FULL refund. Listen to the recording (if you are wise to record your agents) and you will hear him tell me that. I want the additional $300 refund I am owed. Rommel blatantly lied to me. When I called to cancel & get a refund, your agent also assured me I’d get a full refund. Rectify this situation before I have to take further action. Thank you,

I was originally trying to book a hotel in Buffalo that was sold out so Humberto went through about 6 other options with me in the area to find one that suited our needs. He was lovely to chat with and incredibly helpful! I will likely never use a booking website after experiencing service like this.

Alexandra did a great job on getting my reservation in a timely manner. She was helpful and knowledgeable. I was pleased with the speed that it was done. I would be happy to work with her again. I called on short notice and she was able to get me a great room. Again Alexandra did a wonderful job.

Wow - what an AWESOME experience making a Nashville hotel reservation with Jose! He was polite/knowledgeable/friendly/professional and helped me understand “today’s fees and extra charges”! I worked for 5 Tennessee Governors and I understand the highs & lows of his job! Jose is CUSTOMER SERVICE at its BEST.

The hotel person who booked my room was very clear, concise, and explained everything. She was also very friendly and helpful. I am excited to stay in your hotel and am looking forward to our summer vacation in Laguna! Having grown up in Southern California I love the beach, and your hotel is also very close to my daughter's house.

Humberto worked hard to find a specific room I was requesting, at a busy time of year when room availability is limited. He did a great job! A friend of mine is visiting for the first time at Christmas, and I wanted to make the occasion memorable. He was courteous and respectful. He was also able to arrange a slight discount. He carefully reviewed the room rate.

Very pleasant guy and clear and respectful. Hugo was very kind when talking. He understand the my needs. Very intelligent. He knows exactly what I need to reserve my room. Can’t wait to see my room. I’m sure my sister and I will enjoy our stay in the hotel.

She was so kind even though the price was so high. She asked her boss and he was not accommodating at all. Thought because we wanted 5 rooms with 7 days we might be offered a bit of a discount but no. He wouldn’t do anything at all to help bring our family together.

Very helpful and knowledgeable about the area of stay. Very nice tone in her voice. She was helpful in finding the type of room and bed needed for my wife and I. She knew check in and check out times which are very important to us. I would rate the associate very highly.

Karlo who took my reservation over the phone was very helpful and it was a wonderful experience for all my questions were answered. He had lots of patience as I had a lot of questions and with a real cheerful attitude. I am glad I chose this Hotel already over others in the Manchester NH area!

Very good. I had specific inquiries about the hotel and its amenities. Timothy answered all and got me a good rate. He offered the cancellation insurance option and also ensure that the pool and hot tub were in working order since this is not always the case although the website may say there is a pool. Although he did not understand the grammatical term – he still got my name proper and did a great job with the reservation.

This girl rocked it! Excellent customer service and great representation for your company. She was extremely helpful and quickly conducted my business so she could move on to help others. In this day and day and age where it is so difficult to find good workers you are so lucky to have her!

James was very clear and concise in making my reservation as well as very helpful in answering all my questions AND made sure to review everything with me again and verifying I got my confirmation texts. James made me feel listened to and understood. I would recommend using this service again. Happy customer.

Great assistance and guidance. I needed a room that included pets and the one that I had chosen did not welcome pets, so Mildred found a room for me in a hotel that was pet friendly. Not only that, but I have a cancellation protection in the event something happens. Thank you.

She assisted me with four reservations today. They were at different locations. Each one was correct. Appreciate someone that is patient, kind and doesn’t rush you. Thanks Queenie for assisting me today and hope that with future bookings that I have you or someone with your disposition. Have a wonderful night.

Hugo was great, very informative and tried all options to help me find what I needed. Although the room I needed was not available he still tried to find something to accommodate me. Thank you for going above and beyond. I will definitely book with this company based off the service I received. Great job, Hugo!

I thought I was calling the actual hotel courtesy desk.. When I asked if it was the actual hotel that I that I was talking to, she said yes! She did not make it clear that she was part of a booking agency or that we would be charge extra for her services! I feel like I have been scammed and only a refund of the difference between what the hotel actually charged you, which was around $77, to what you charged us, which was roughly $113.... This was totally wrong and unacceptable and will not be forgiven or forgotten without that refund!

Luvensky was very mean and rude. I always stay at Hilton, but lately I’ve been treated very badly. This person hung up on me way before I could say something. I will start going to other hotels. I travel a lot for work and I’ve been staying at your hotels for years and all I get is bad attitude from your operators. Not to mention they always mess up with my order.

Still waiting on a phone call back... All I asked was the rate for May 25 1 night. He said, "Yes have rooms... Can I call you back.." Still no call... I've booked another hotel in area. It's been over 35 min. No call back. NIRDALY wanted me to rate... Take my time for this need a incentive. Yes should had been one.

I made a reservation today believing I was dealing with the Marriott I wanted to stay at. The lady that I spoke with quoted a room rate of $144.00 a night which I agreed to reserve. Shortly after I received an email with additional charges added to my reservation which I was never informed of. I immediately called back and asked to cancel the reservation but was told that it was non-refundable. I was never informed of this policy nor was I informed of the additional charges. This closely resembles a scam and I will never use this company again. I will be sharing this unfortunate experience with others and recommending that this company is not to be used or trusted.

The gentleman who assisted with my reservation was very helpful, thorough and friendly. He insured that I had my confirmation number and reviewed all the details about my stay at La Quinta. He made sure that my dog was approved. He was very nice. Thank you very very much.

I had to reserve a room as I was not able to get on my flight due to non Rev (If you know you know). One of the first questions I asked was, "Do you have a shuttle from the MSY to the hotel?" And I was told that they do. So I booked the room. Of course once everything is completed I found out that they don't.

Vanessa did an awesome job helping make our hotel reservations. She was very friendly and professional. We were happy with her assistance. The rates for the hotel are a great value. We have had customer service before that was not a good experience but Vanessa did an amazing job. Thank you Vanessa.

My son has to go to the Cleveland Clinic every 6 months for check ups as he had a double lung transplant several years ago. We always stay at the Intercontinental Hotel which is attached to the Clinic and offers a special room rate for transplant patients. My son forgot to make the reservation months ahead as he usually does, so the week before he and my wife were supposed to fly to Cleveland, my wife realized the hotel was not booked. She looked online and saw what she thought was the Intercontinental website.

I called the local number (**) over 12 times only to receive a "wireless caller not available" message each time. I called ** repeatedly trying to get to an agent. The first time I was transferred to another VRU that didn't have an option for my needs. The second time, upon my request for her to verify the local number I have called over a dozen times she told me to look it up in the Yellow Pages or Google it. When I reiterated that the number I obtained from both the hotel website and Google wasn't working and asked for her to verify the number she proceeded with closing the call, "thanking me and telling me to have a nice day" and hanging up on me. I've worked for customer service giants like Nordstrom and Starbucks and I'm appalled that this is the level of service I've received after a recent stay. I just called for a receipt for work reimbursement. Unreal!!!+

Reservation 5/17-5/18 # **. Hotel Planner is SHADY and Dishonest! Booked a local hotel for a night that had a hot tub as an amenity because of back issues. Called the local number and asked the agent if he was onsite at the hotel and can confirm that the hot tub was working before I make a reservation. He confirmed he was onsite and the hot tub worked!! 20 minutes after checking in we found out the hot tub was NOT working so we CHECKED OUT less than an hour of checking in. MANY phone calls to Hotel Planner to get refund and only offered to submit a complaint for review to get refund. Email received stating “we utilized the reservation” (we DID NOT) and that “a hot tub was not mentioned at to the agent”. It was 100% mentioned and the reason I booked the hotel.

Staff Associate was very courteous, informative, pleasant, & polite. Staff member also, took time, with patience to assist with what request I was making. Offered and was appreciative to accommodate whatever was needed. The process it took for info given to locate was concise, considerate, not too complexed, or complicated. It also was clear and accessible. Additional options were afforded, as to the ammenitities from the Hilton Rewards membership bonuses are concern. Also, acknowledged how we can continue to serve one another.

You charged me more than $300 for a room that was going for $179 and I was stuck paying an additional $75 for my dog when I got to the hotel, because, in spite of me telling you I was bringing a dog, you didn't convey that to the hotel or tell me you were not including it in the amount you charged me. To boot, I had come off a long day of traveling and you rooked me into thinking I was calling the hotel directly because of your SEO. I will never book anything through you again and I will be sure to convey this experience to my friends and family.

Called a hotel from maps, turns out was broker service after wait on 8 min hold, had to repeat myself twice so hung up wasn’t going to repeat a third. Made two more calls and found my hotel within 8 mins later. The lady was trying to be nice but she seemed to be slow when it came to conversation.

Edger was extremely helpful in finding us a room near the location we are visiting. It was his perseverance that allowed us to remain near our desired location during an extremely busy time in the Massenia New York area. Again We are very grateful for his perseverance in this matter. What a breath of fresh air in service provided.

On 5/9/24, I thought I was calling the Mountain Host Motor Inn in Iron Mountain, MI DIRECTLY to reserve a double room for one night on 5/18/24. You charged my credit card $134.17. I got to the hotel today and that fee should have been $75.97. I never would have gone through you on purpose because Booking.Com has already ripped me off once. You need to refund me.

Not that you care from reading your reviews. I got screwed by your company. They answer the phone letting you think it's the hotel and never identify themselves. When I realized my mistake and called the hotel direct and rebooked I then tried to cancel booking with hotel planner and they wanted one night's room fee, taxes etc. I called them back within a half hour. I'm waiting on some escalation process that I don't believe in. I will be contacting my attorney.

Very friendly, helpful, professional and understanding! Great example of good customer service. He was very patient and explained things well. He was on point and let us now exactly what we needed to do. Overall, amazing! This was an emergency stay and he was great helping on such late notice. Would definitely recommend to others.

I was treated very professionally and courteously and I would recommend her to anyone. Also I will recommend her to everyone I can. Most helpful. She was very helpful and treated me very nice. She was the most helpful and courteous to me. She is a great person to deal with.

Miguel was fantastic. This is the first time I have made a reservation using my cell phone and he was incredibly patient and delightful. I thank him very much. He was incredibly helpful and a pleasure with whom to work. I wish we could meet him and thank him in person!

Heather was terrific!! Very kind and knowledgeable, and went out of her way to get us a good rate at the hotel. It is a 70th Anniversary party for great friends of ours, and their son had gotten a block of rooms for their party, at a rate of 189 a night, and that the front desk would give us that rate when we check in!

I spoke w Ms ** about a fraudulent reservation that I was trying to resolve. She was very kind, considerate, and helpful. She quickly resolved the issue in a very professional manner. Her clarity and ability to communicate effectively is a great quality in customer service. You are lucky to have her.

I accidentally used Hotelplanner.com, thinking I was at the hotel's website. My mistake. However, the agent I spoke with answered the phone and presented herself as though she were at the hotel in question. She even answered questions about the local area, though I have no way of knowing if she knew anything about the area. I suspect she did not. The price I paid for my room was about twice the cost had I booked directly. I was not told of the add on charge for being able to cancel the reservation. After numerous phone calls and a website that was originally not cooperative, I was able to receive that portion refunded. Needless to say, I have learned to be much more cautious when booking hotel rooms, and would not recommend hotelplanner.

Very efficient and helpful in setting up my reservation and I would recommend your facility to anyone coming to Georgetown. I will be using this location in the future when passing this way; Cesar is definitely a great asset to your team.

Hello, Delora was very helpful and getting us a second room for our visit and got us the best price available. Very knowledgeable and courteous. We have stayed at the Abbey Inn on a regular basis and have loved the property. The breakfast crew is awesome. Your entire staff has been very helpful.

Customer service agent was kind of rude to begin with. Then I told her I would call back cause I was going to check rates online cause the rates she quoted were kind of high…, then she just hung up on me. No bye, no ok sir no problem - just CLICK!! Check your recorded of the recorded call and listen for yourself. This woman should not be answering the phones. Customer service is dying in this world because of people like her but doesn’t have to be. Management, do your job and retrain this woman or part ways. Fyi... Used a different one when I booked it.

Dealora was representative/agent. Called to book a room during an event in late July - specified that I wanted to be able to cancel with 24-48 hour notice and simply reserve room - paying at arrival. After we spoke, I received a charge from Protecht ** that I was charged $61.12 to cover cancellation with a total charge of $719.07 to my card immediately. No other details provided. This agent did not disclose the charge for cancellation ahead of time or a charge to my card today at all so I phoned customer service to cancel this reservation and was told that a request must be placed and a refund would take 7-10 days.

Exceptional assistance. Ease and convenience in reserving a room. I would book again and stay here again because of the exceptional customer service. Thank you for all of your help! I will refer my coworkers for their stay in this area as well. I will stay here for next year's event as well.

I phoned directly to reserve a room, so glad I did! Nanoushka was extremely helpful in finding me a suitable room at a price that was totally acceptable. I tried the main reservation number but didn't feel quite comfortable as I needed to include a pet. Glad I called directly!

Dogs under 70 lbs are only allowed Nov. thru Feb. We are really bummed out because all of our families stay there at least 6 times a year. But we understand rules are rules. Our little champion poodle is just under 6lbs so we thought since the airlines the little one sit on our lap that maybe hotels do too. Thank You.

The employee Assisted me by finding me a room with the best rate, discount and excellent directions to the hotel. Also, he was patient and very professional when I was challenged with a fraud alert and it seemed as though there was insufficient funds for my debit card payment.

The hotel wasn't a favorite of mine. The room was so so. There was nothing cereal & granola bars. Nothing hot like eggs & meat or oatmeal. I'll not be returning. Very over priced. No 1 was professional dressed.

He was very helpful effective and polite! Holiday Inn was booked and he found another hotel for me that was in the area I wanted. He found the exact days I needed as well. Very annoying that I couldn’t get a room in the Holiday Inn where I stay so frequently.

Paige was very courteous, professional and helpful. She made my booking process easy and quick. We choose Hampton over other nearby hotels. We’re staying for our granddaughter’s graduation weekend. Your hotel is conveniently located for us. We know that it will be clean and accommodating. Thank you Paige. Thank you Paige.

Christiana was rude on the phone. I called to verify the rate online. She was short with me and was acting like I was bothering her. And had the audacity to hang up the phone on me. If she doesn’t want to do the job, she needs to find a different job.

The lady who took my reservation misrepresented herself as an employee of Marriott. When she answered the phone she said, "Thank you for calling Courtyard Marriott Vicksburg." She did not advise me that I was talking to a 3rd party. It was only when I arrived at the hotel that I was made aware of this. She led me to believe there were only 2 rooms available and the rate she gave was what the room was. When I arrived at the hotel, I discovered she lied.

Remarkable. David literally found me a room, the last one at the facility, for the price I desired. His customer service is impeccable. He is beyond patient and very empathetic. I am truly grateful to have been connected with him. He resolved every issue I had without hesitation. I honestly cannot thank him enough. What a blessing! Thank you so much!

Matthew did a great job on our reservation. We were trying to get a reservation in Eugene during a very busy event for the city. He searched and found us the closest property within our price range. He was able to work through the process and kept providing feedback during the call.

Spoke to rep and they gave us false information. They overcharged us and lied about it being the only room available when there was 7 more rooms available and discounts available for first responders. We called within 5 minutes after making rep, Charlotte said we would receive a full refund in 48 hours. It’s been 5 days and still have not received anything.

Kraig was very professional, helpful and very clear in giving all information. Would love if all individuals were as clear in conversing as he was. Professionalism goes a long way especially when traveling (we all know how frustrations can spur at any moment). Thank you for your kind and professional booking.

Vanessa was polite and handled the reservation on the phone after online booking was not working. I am not happy with the online as it stated it was cheaper which is misleading to your customers. It makes your customer believe it is done that way so we have to call and be charged more. Vanessa did a wonderful job with the booking.

Brandon was extremely helpful and patient with me.... and my questions! He helped me compare the room prices to help in my decision. He wasn't reluctant to answer anything, he never pushed me off and acted like you didn't have time to answer my questions and I just found him very helpful and I just thought someone should hear about this.

Troubled to find out this is not Marriot. I am being charged a large amount for a stay that should be half the price with no cancelation option. If this is not Marriot it was misrepresented to me. Phone was answered like it was the hotel I was trying to contact. I feel robbed.

Martin was very helpful and kind throughout call! He sourced the best room for me. He answered all my questions and knew the property immediately without having to put me on hold. Handled all of my requests easily and effortlessly.

Thanks for your help. We stay often with the hotel being so close to both of the Mayo buildings and getting the Mayo discount. Always a nice stay with friendly staff. Free breakfast is always tasty too. With the hot tub back open we plan to continue staying. Looking forward to the next stay.

The Radisson Inn was booked. He found me a room at the Quality Inn and he was very nice and polite and very helpful.. Coming to Grand Rapids for a concert. Never have been there before. He was very helpful in listening and telling me how to get where I needed to go.

The person I spoke with acted like they were at the hotel. Did not get room I ordered even though receipt said executive room. They ordered me a mini executive, which I expressed I did not want. They said it was all paid and even sent me a text day before that it was all paid. They didn't pay resort fee, which I had to pay to get my room of $112.00. They did give me a balcony, which was suppose to be in my reservation. Hotel Said I booked through Expedia, which farmed it out to this corrupt company. Had to pay them cancelation funds, which turned out that I had to prove to them I was in the hospital or other trash, when I tried to cancel. Complaints to Expedia forthcoming. I would like a refund for the $112.00 and S55.00 for cancelation policy. Cathy **. PLEASE PRINT!!!

Steve was hard to understand but was nice. He said I could cancel up to the day of check in BUT he didn't mention there is a 30% cancelation fee! That's a lot of money if I can't go! I would NOT of made a reservation if I would of known that!

He did a great job! He asked very good questions and made sure I understood everything he said! I would enjoy working with him again! He made sure he had all the information added correctly! Hope all the people who work for you are as good as he is, because I’ve felt with some really bad ones! Excellent job!

What a quick simple process it was to make our reservation. We have stayed here before and why we are coming back. I only waited 30 seconds before she answered. Was extremely courteous and knowledgeable. You have a huge asset in her. Don’t let her go. See you in a week!

I was booked for 2 nights and not 1 and the place that I was booked at was a DIVE. It was the worst experience I have had. My name was spelled wrong, the hotel will not refund me my money. I am never using this service again and I will tell everyone I know what happened.

I accidentally ended up with HotelPlanner.com when calling to make a hotel reservation. I thought I was calling the hotel directly. The woman on the phone was not upfront about who she was working for and at one point mentioned how third-party businesses can sometimes leave you without a room and booking through them was better (even though they are a third-party business). She told me the hotel I wanted was full and booked me into a more expensive room nearby. (It wasn't. I eventually called the hotel myself and got the room I wanted.) The hotelplanner.com agent added in travel insurance I didn't need. All of this was charged to my credit card upfront, which is not what hotels usually do.

I prepaid and booked a hotel through this website six months in advance of my trip. One day before my trip I called the hotel to confirm my reservation and they said they had not yet received payment from Hotelplanner $1796.00 that I paid. I called Customer service for Hotel planner twice today and this is not yet resolved and I’m flying in tomorrow to check in this hotel. Question is will it be resolved by tomorrow?

The woman was very kind and professional. She helped me find my room and booked it for me. I’m very happy with her service. I always loved talking to a very kind and professional person who I could always rely on to help me with my needs. I recommend her to anyone who needs help finding a room because of her outstanding professionalism and courtesy. Thank you for listing this hotel and finding excellent workers!

Agent did not give me the federal per diem rate, did not explain it was not available, and made the reservation anyway. When I told him to cancel the reservation he said he could not and transferred my call. The next agent said I had to hold for 5 minutes and there would be a cancellation fee (for a reservation 3 weeks away!). I think I’m done with Marriott Courtyard.

I would give this place zero if possible. I never even heard of HotelPlanner.com. We wanted to book the hotel directly so we did an internet search to find the specific hotel we wanted and called that number. They answered as Holiday Inn Express that we wanted so we asked them if they accept dogs and they said yes they did. We booked the room and when we got there the hotel said no they did not take dogs. We told the hotel we would stay the night and to cancel the rest. The hotel said we would have to talk to Expedia. We were totally confused and told them we never talked to Expedia. We booked right with the hotel. The hotel finally gave us a number and it was hotelplanner.com. They fraudulently answered as the hotel and booked our room.

Very helpful, great spirit. Has the gift of conversation. Mary goes the extra distance to see if that she could find all avenues to place you in a hotel for the night. She tried for me. Sometimes you just want to bypass the front counter and just get to your room. She’s that next best rep!

Just wanted to share how impressed I was with Sommer while handling my reservation. I had called twice before to the same number and had nothing but rudeness displayed towards me. Sommer went out of her way to help me find and make a reservation in Charlotte NC. She was professional, kind, empathetic to my concerns, and just truly went above and beyond in helping me. I wish I had her working for our company. Please give her a shout out as I feel feedback to employees is vitally important for employee satisfaction and retainment. Thanks again to Sommer for her kindness and professionalism that was completely off the charts.

I called because I couldn’t find a direct number to the hotel. Agent located a room, quoted a price of 137 and some change, which is $50 more than what I normally pay. I asked why and she stated there was a $37 fee, and all hotels charge it. I told her I’ll just drive to the hotel and make one there, she said there were only 3 rooms left and it would probably be gone by the time I get there, I felt like she was really trying to push me to make the reservations. She continued to speak over me as I tried to tell her never mind and then just hung up on me. Immediately after the call was disconnected, I got two requests for a review. FYI - I found a direct number and got the room, with tax and NO FEES for $85.32. I’ve saved the number and will use that from now on.

Hilton property in the Augusta area.

Assistant was polite. Friendly and very professional. She was knowledgeable about the other motels' availability in the surrounding towns in our area. And she was then available to assist us in obtaining a different motel. Would definitely like to have rented at the Holiday Inn Express but they were full. Her assistance with getting us into a different motel was affordable and convenient.

Tried to check in after receiving an email to do so but told online that reservation not found. Called reservation number 3 times to check, receptionist said could only make a new reservation, not check on old one. I hope I have a room for two people after my sister’s funeral tomorrow.

The worst experience. Did not identify they were not the hotel when we made our reservations. Did not inform us of their cancellation policy. Charged our credit card immediately. Would not refund us. Offered a voucher which we denied. Currently our bank is disputing the charges for us. Buyer beware! Ensure you are talking to the hotel specifically!

Timothy was very, very good. Stated step by step instructions. Very patient and helpful. Clearly stated availabilities and costs relating to the season. It is that time of year. Have a great day!! Ok. Give me a BREAK. I'M not writing a book. Timothy was great, helpful, patient!!! Very business like but yet friendly.

Jessica was great, very helpful and courteous. On the phone she made us very welcome and made us feel important. The 5 stars are for Jessica! However when I told my employees that we will getting reservations to stay at this particular Econolodge, They said, "No way! The last time we stayed there a few months ago the roaches ran us out!" So we canceled and opted for an AB+B for this stay. Hopefully the roach problem is or will be solved for others.