Hilton Grand Vacations Reviews

It started with a phone call. I'm a Hilton Honors member. They were promoting a stay for 2 nights in Vegas. Cool, I'm in. After they had my credit card number, they tell me I have to sit through their timeshare spiel. I tried to back out and they asked if it would be more palatable if I were closer to 'home'. Myrtle Beach is a couple of hours’ drive. I said, 'sure', still reluctant. I get 15K HH points and $200 toward an Embassy Suites stay. It can't be that bad, right? Oh, new rules: you forfeit your deposit on the room if you have to reschedule. Huh? Oh, your wife has to be there or you forfeit all as well. Okay, I'll make the best of it.

They start out by selling these things with nominal maintenance fees and then over a few years they double them. We started at $800/year and it went to $1500 now. They are not flexible and do not allow you to make payments. If they are slightly past due, they put you in collections and add $1000's in Attorney's Fees and never get attorneys involved but scam you into paying them. The person in charge of this department is Donna ** and will lie through her teeth. Avoid this company at all cost or you will be buried with a worthless timeshare that you will hardly ever use and when you do, you will never be able to get into your home property. Scam. Scam.

I currently own a business and travel frequently. I won't stay anywhere else besides Hilton Hotels because I know what to expect. I've previously taken part in one of Hilton's promotional offers (to Las Vegas) and never had difficulty using the Stay A Night On Us voucher. I was originally told the voucher can be applied to any specific brand of Hilton Hotel. So I asked, "Is this voucher good towards a stay at any Hilton?" The agent went on to explain that I must choose a specific brand of Hilton (i.e. Double tree, Embassy, Homewood, Hilton Garden Inn, Hampton Inn or traditional Hilton). I asked, "How does this work?" The agent went on to to explain how the voucher is a rebate for up to $200 and must be applied to the 1st night of my stay for travel within the United States. I eventually used my voucher for a business trip to NYC and received the full reimbursement of $200 from Hilton. As a consumer, you would be better served to do your research in advance. Don't purchase anything on impulse and ask a lot of questions instead of filing complaints.

My husband and I spent one night at the Hilton Garden Inn, Syracuse, NY to celebrate our 42nd anniversary. We then mailed in our coupon and a copy of our Hilton Garden Inn bill expecting to be reimbursed $200 from our Hilton Grand Vacation Club stay in Myrtle Beach. We were told and it is written, to stay at any Hilton Hotel. This is miscommunication resulted in our claim being denied as "this offer is valid for one night stay at the Hilton Hotel only." The "Hilton Hotel" does not include any Hilton franchise. We consider this to be a big fraud and evidently a common practice of the HGVC (Hilton Grand Vacation Club).

We purchased a $26,000 timeshare from this hotel last year. That gave us 5,000 points per year (just enough to stay at this hotel for one week in February - but didn't understand that at the time). That also committed us to a $1,000 per year maintenance fee. We were okay with all of that as we were spending a bunch each year on a house near Disney. Well, once we became owners, we realized that we can't always book rooms even though they are available on 3rd party websites. When I called about this mistake, I was told that owners get a small portion of the available rooms. The rest of the rooms are open to the general public.

We were solicited via phone to participate (you know the drill) on a tour of the Hilton Vacation Club properties. Since we go to Orlando to visit grandchildren, we thought this might be a neat place to entertain for a few days. And we were ready for the strong sales pitch. Part of the deal is a rebate of $100 valid for redemption in "any" Hilton hotel. In summary, we stayed at a Hampton Inn in Madison, WI on our return to Minnesota and submitted the rebate. Rebate was denied as an invalid claim because "This offer is valid for one-night stay at the Hilton Hotel or Hilton Club only." (Read the post card sent from a PO Box in White Bear Lake, MN.) That is not the language on the "Spend a Night on Us" certificate we received or what was communicated in person. If they would provide an address and not a box number in White Bear Lake, I would go over and ask for the original certificate and receipt, and try using it at a “Hilton Hotel”! Yeah right, ha, ha. Like another reviewer, "This is a waste of time and Hilton is counting on ‘breakage’ for those that do not either submit the rebate form and those that do not follow up." This is clear misrepresentation. I have submitted a complaint to the Minnesota Attorney General's Office.

I got the certificate for “Spend a Night on Us” and stayed at a Homewood Suites for $175 for one night. I was told twice that the certificate was good for any Hilton brand hotel. I got the postcard back saying my claim was invalid because it wasn't a Hilton. I am beyond angry. I would not spend that kind of money on a hotel. I only did it because it was going to be refunded to me. I called Hilton Grand Vacations and complained to them and they are doing an investigation into the situation. Hopefully (yeah, right), I get my money back. This package was nothing but problems from the beginning. I paid for it. They called constantly bothering me to schedule my vacation and I upgraded (paid more) to stay in Orlando rather than Vegas. I booked a Hilton at Disney, went on vacation, got to the Hilton and they didn’t have my reservation (the Thursday of President’s Day weekend which is super busy at Disney).

On March 26th 2012, my husband and I received a call from Hilton Grand Vacation Club inviting us to come to Las Vegas for a getaway. All we had to do was to come to a 90-minute presentation, for $99. We thought this was a perfect time to take our daughter (turned 21) there because that's where she had been wanting to go really bad. So we said yes and we were also going to take our granddaughter. So we upgraded to a two-bedroom which cost us $330. We reserved our time for 6/29/12, departing on 7/01/12.

My husband and I went on to hear a timeshare sales presentation for Hilton Grand Vacations in Myrtle Beach, SC. We received a certificate for "any" Hilton Hotel for $200. My husband and I stayed at a Hilton Garden Inn and sent in our certificate. We just received a postcard in the mail that our request was denied because the offer is valid at a Hilton hotel only. The certificate specifically stated "any Hilton hotel.” What a scam! I will never stay at a Hilton hotel again!

How much more can I say that has not already been said. I spoke to Chris ** who, when asked for the terms and conditions prior to giving him my credit card number, told me I would receive a three nights stay at a Hilton Grand Vacations' location in Las Vegas and the total amount would be $149 plus taxes. I asked a number of questions regarding restrictions. When I was satisfied I could give him my credit card number, he took it and then asked me to listen carefully to the terms and conditions in the agreement. Surprise! All changed. I was now told all about the fees and what the tour actually entailed. I was never told there would be any type of sales pitch to own anything. I asked that he cancel the booking. He kept pressuring me and asking me what it was that he failed to tell me.

I booked a hotel on the phone calling within UK and as an HH Gold holder; I was asked if I'd like 500 points to listen to an offer. I was transferred (apparently to a call center in the USA) and liked the sound of the Hawaii 6 nights + extra points, hotel voucher, car rental and paid over a deposit. Then after some research looking at flight options and reading comments on forums like this one, I decided maybe it wasn't so good after all and there was only a little financial savings compared to taking an upmarket package holiday in Hawaii including flights from UK.

I am a frequent business traveler and stay at Hilton Hotels fairly often. We were solicited via phone to participate (you know the drill) on a tour of the Hilton Vacation Club properties. Since we were considering an apartment in NYC, we thought this might be an option. Part of the deal is a rebate of $100 valid for redemption in "any" Hilton hotel. In summary: We stayed at a Hampton Inn and submitted the rebate. Rebate was denied due to not being on the postcard. This offer is valid for one-night stay at the Hilton Hotel or Hilton Club only. That is not the language on the form, nor what was communicated in person. This is a waste of time. Hilton is counting on "breakage" for those that do not either submit the rebate form and those that do not follow up. There is clear misrepresentation. The awful sales approach decreases the brand value overall. I have s/w the "rebate center" who will "update" the records but have no idea if this will be honored.

We have gotten calls every day for the past week from these people. Each time we ask them not to call back because the "owners" do not take such calls, but they continue to harass us daily. I will never ever book them into another Hilton due to the annoying calls we get.

I was lied to on the phone. They told us that as a diamond member of Hilton, they would like us to see a new hotel in Myrtle Beach, SC. They told us we could choose from these wonderful hotels and would only have to visit for 1 hour. Right after agreeing, none of the nice hotels or Hilton brand hotels was available and we had 4 months available for this trip. They were unwilling to do anything and we were just stuck, ripped off. They put us in a "dump" as the timeshare people described the hotel to us at the meeting, the Patricia Grande. The hotel has a 4PM check-in time. No Hilton credit, no benefits from my diamond membership. Here you will find other duped honor members, all pissed off.

I wish I would have seen these reviews first. I booked a room for my cousin at the DoubleTree Hotel in Atlanta. When I was done booking the room, a sales rep actually talked me into going to check out the Hilton vacation timeshare. We have done these timeshares many times before and usually the overnight stay is free, but I thought a $200 rebate was good and it would be nice to get away for a weekend. The next day I had buyer’s remorse, so I called to see if I could cancel - no deal. So I booked for Myrtle Beach in September 2012. The website was terrible, so I called the 800 number and booked. They did not have a Friday night stay but had Saturday and Sunday.

I just wanted to pass along - if you agree to the timeshare tour and then change your mind, you will not get a refund. Also, if you don't schedule your trip immediately, expect to be called several times a week. I have a busy work schedule and have been unable to allocate a time to travel, and finally having had all the calls I could take, I asked them to remove me from their list. Of course I asked about a refund, but I've already addressed that. I will see to it that I post as many negative comments as I can find places to post them, as well as see that none of my relatives or friends partake of any Hilton-related services again.

Entering into what we believed was a good faith purchase of a HGVC timeshare in Orlando, FL for an every other year arrangement, we have dutifully paid what was asked of us. Now we have come to find out that even though we opted for an every other year offer, we have been charged as if we had purchased an annual program. I tried to call and was simply rebuffed. I have refused to pay fees and told them they could have the damn thing back or change their billing if they wanted my money. Their response has been to try to collect. If they wish to go to court, I am more than willing to confront their representative in a court room. Shame on Hilton!

False Advertising - After attending a presentation of timeshare with Hilton, we were given a certificate for a free night at any Hilton hotel. We go to a local Hilton almost every month and thought we'd go to a different one, to mix things up a bit. The certificate showed several different logos on the certificate, showing various Hilton names, which included the Waldorf. We thought we'd give it a try, as it is normally pretty pricey. The certificate was good for one night, up to $200. After submitting my receipts and certificate, I received a postcard, apologizing that the offer was only good at Hilton Hotels. So why the heck was the Waldorf listed on the certificate? Also, no apology or offer to still honor my certificate, too bad it is expired now, conveniently! I'm done with Hilton.

I purchased a vacation package for an ocean view room for 6 nights in Oahu. When I tried to make a reservation, I was told that ocean view is not guaranteed. I told them I still have the flyer and I have notes from my conversation of the person I purchased the package from. They still did not honor that. I told them to listen to the taped conversation. I am waiting for them to refund my money. Stay away from Hilton Grand Vacations.

The following complaint was lodged with the Attorney Generals of Minnesota and Florida. In addition, a complaint was filed with the Better Business Bureau of Orlando. On July 21, 2012, I received a check for the amount spent at the Hampton Inn for $121.50. On March 14, 2011, we were solicited by Hilton Grand Vacations (HGV) to participate in one of their timeshare presentations in Orlando. The contacting agent was Kristen ** and her call was made from ** from Las Vegas, NV. In consideration of our promise to attend one of their presentations, HGV offered us a 3-night stay at the Hilton in the WDW resort for a price of $167.

After thinking about it (just paid the amount for the "free nights"), I realized that we wouldn't likely be able to get down to Orlando in the time frame. I was upset and when I first tried to call, I stayed on hold for long periods of time. During that time, I found this site and got even more upset that I had given my credit card info. I called one last time and got a rep. She was actually very polite and nice and was willing to cancel and refund my money. Mind you, I hadn't even received an email confirmation but boy, my credit card had been charged probably right the minute I gave it to them. But like I said, the rep was polite and didn't grill me or string me along. I was pleased and will remain a loyal Hilton Hotel customer.

The voucher ripoff is bad enough. However, be thankful it's all it cost you. To actually buy in is far worse. It is nearly impossible to book anywhere you want to go at a time when you can actually go. You might get lucky if you are ever vigilant and can match transportation to the booking. And don't forget the fees. Fees to book, fees to cancel, fees to process fees. Like a bad bank, they never miss a chance to impose a fee. Don't think you have heard the last of the "special offers." They are constantly trying to get me to go back to Vegas or Orlando. Never once have they called with a special deal for say San Diego or Portugal. I'm getting out of this thing as fast as I can. This purchase was by far the worst decision I have ever made. Don't get me started on their crappy websites!

Just like so many of the others who have posted, our '$200 Spend the Night on Hilton' was rejected with a postcard and they did not return the certificate. In addition, the Hilton Grand Vacation website is absolutely awful. It is nearly impossible to make a reservation and when you call to try and speak with someone, you are placed on eternal hold. My husband and I purchased this timeshare with the belief that it would make traveling more enjoyable. Boy have we been disappointed. I would not recommend Hilton Grand Vacations to anyone.

My wife and I recently (June 2012) attended a presentation by Hilton Grand Vacations in Myrtle Beach, SC. The promotion offered a couple of days of complimentary lodging at Hilton's Myrtle Beach Resort. That property was a real disappointment, but paled in comparison to the high pressure sales pitch my wife and I were subjected to by HGV, in a boiler room setting. We endured the Hilton Grand Vacation sales pitch for over 3 hours and I could not believe the tactics - sign up, here and now! Or pay over a grand to think about the deal. Also, "See that couple? They just decided to sign up!" I was livid that Hilton had traded on my business Hilton Honors status to throw my wife and me "under the bus" with such sleazy, high pressure tactics.

As with most everyone else, I fell for the Orlando vacation package, went to the presentation and walked out with my certificate. I completed my certificate, submitted the required documentation which included my invoice for my stay at a Hilton Club property. Sure enough, I received the auto-generated postcard denying my claim because this offer is valid for a one-night stay at the Hilton Hotel or Hilton Club only. Such a shame that I stayed at two other Hilton establishments over the course of this one vacation and stay at Hilton's with my work travel.

How to cancel the HGV Travel Package through Hilton Affiliation - I somehow fell for this scam and signed up for the 3 nights in Orlando to "preview" the resort in a 2-hour tour. I believed it because they called me from Hilton Honors (or so I thought). I should have considered the fact that no one should ever ask for my credit card over the phone without providing any documentation. Regardless, I put in my deposit for $167.63 and got my confirmation email. Then, I started reading reviews and consumer complaints, and literally, freaked out. What had I gotten us into? I lost a few hours sleep over this and decided to try to cancel my package and get the refund.

We booked a Hilton Grand Vacations over the phone (our first mistake) and then we were given a $100 certificate for a one-night stay at any Hilton hotel after hearing their timeshare sales pitch. We stayed at the Hilton Garden Inn in Houston, and like many others, the certificate was rejected. They said only the Hilton hotel qualifies. What a scam!

We booked a Hilton Grand Vacations over the phone (our first mistake) and then we were given a $200 certificate for a one night stay at any Hilton hotel after hearing their timeshare sales pitch. We stayed at the Hilton Garden Inn in Savannah, and like many others, the certificate was rejected. They said only the Hilton hotel qualifies. What a scam!

I'm in shock as I read these posts. I am an owner in the HGVC timeshares and I have had the best of experiences. We love the program and find ourselves planning vacations all the time. I will place a call to ask about this voucher problem. I know you usually need to disclose vouchers at the time of booking and maybe that is part of the problem. I will look into this.

I received a $200 certificate for one night stay at Hilton for attending the Hilton Grand Vacation sales pitch. I stayed for two nights at a Hilton and they refused the claim since it was a two-night stay. Also, they would not return the certificate.

We received a $200 voucher for a night's stay at a Hilton hotel after our Hilton Grand Vacation pitch. We went and stayed at the Double Tree in Santa Fe for 2 nights, and was denied the claim with a simple "this offer is valid for one night stay at a Hilton Hotel only"! No further information on how to resubmit, no phone numbers, no way of getting the voucher back to try again. Just BS! I travel every other week for business and have my choice of hotels to stay. I can say with confidence that I will only be staying at Marriott and Starwood properties from now on.

Duped by Hilton Grand Vacation Club - Add us to the list! Very frustrating... We stayed two nights at a Hilton, figuring one night we'd get reimbursed per our voucher. Well apparently, "offer is valid for one-night stay only".

Hilton Grand Vacations Voucher Scam: Add me to the list. I went to a high pressure timeshare presentation in NYC and was presented with a $200 voucher for any "Any Hilton Hotel." At the bottom of the voucher it listed the Hilton family of hotels. We stayed at a Homewood Suites, filled out the certificate correctly and attached the receipt only to be denied, stating "Hilton Only". I would have questioned which hotel if they did not list the entire family at the bottom of the voucher. Very disappointed.

I’m afraid this is more of the same! We received a $200 hotel voucher as part of a high-pressure presentation in Hawaii. I am an attorney and specifically asked if this voucher could be used at Hampton Inn Portland where we stayed and was told it was good at any Hilton or any hotel owned by Hilton, including the Hampton! I submitted voucher last trip and received rejection ("Hilton only") and they did not return the certificate! Outright face to face lie.

I had the same experience of many who have already wrote their complaints here. During a high-pressure sales pitch, I was promised a $200 voucher for any Hilton Hotel, after listening to the Hilton Grand Vacations presentation in New York City. Like many who have already posted here, I understood "any Hilton Hotel" as "any Hilton Hotel", and filled out the requisite paperwork to receive the promised rebate. In their rejection statement, Hilton states, "This offer is valid for one night stay at a Hilton Hotel/Homewood suite only." I stayed at a Hilton DoubleTree, which apparently doesn't qualify as a "Hilton Hotel or Homewood Suite". I am extremely upset and I'm not pleased to learn about the many others who were duped by this scam. Had I known this earlier, I would have stayed at the Motel 6! I agree with the others who say that there should be a class action lawsuit filed against these scammers, if not criminal charges (wire fraud and mail fraud).

Telemarketing - The number 702 699 7904 is calling me at 8:30pm on my cell claiming to be Hilton Grand Vacation Resorts, but Hilton has regular office hours that close at 5 pm. They are repeatedly calling people at all hours every day trying to get credit cards.

Based on the many other similar complaints listed here, it seems Hilton got us all for suckers. What a scam! We also had to go through a very pressured sales presentation at the Hilton Vacation Club in Las Vegas in January and got a $200 voucher for use at any Hilton hotel for a one night stay. We stayed at the Hilton Garden Inn for one night in February and our claim for the voucher refund was also denied subsequently for same reason stated by the others that it should have been at a Hilton Hotel. What is the Hilton Garden Inn then? What a scam to deny the claim without giving proper instructions or return of the voucher so we could use at another "proper" Hilton. They show no goodwill. This surely asks for a class action.

My wife and I were solicited to participate in an introductory offer to stay at one of the resorts for a reduced rate, as long as we agree to listen to the presentation. We did so and were presented with a coupon to stay one night free at any of the Hilton-owned properties. We chose to stay at a Hampton Inn and sent our coupon in, along with the invoice for our stay to receive our refund check for the one-night stay. Hilton sent us a postcard saying that our request was denied as it is only good for a Hilton Hotel. That is not what we were told at the presentation, and we relied upon the offer. I intend to contact their Corporate Office and voice my discontent, and pursue this matter until I am compensated for the inconvenience.

I agreed to book a vacation stay in NYC with someone calling for Hilton Grand Vacations last October. On October 24, the charge showed up on my MasterCard with a posting date of October 26. They had said they'd call to arrange the dates with me within 4-6 weeks. No call. I called Hilton Grand Vacations on 2/23 and gave Vanessa the information about the charge. I no longer had the confirmation number available, but had the MC transaction number, date, etc. She said she'd call back by Monday, but I got no call. I called them again on 3/1 and spoke with Kathy. Again, she said she would submit the information to "their dialer" and get back to me within 48 hours. No call back.

I had the same experience of many who have already recorded their complaints here. During a high-pressure sales pitch, I was promised a $200 voucher for any Hilton Hotel after listening to the Hilton Grand Vacations presentation in New York City. Like many who have posted here, I understood "any Hilton Hotel" as "any Hilton Hotel," and filled out the requisite paperwork to receive the promised rebate. In their rejection statement, Hilton states, "This offer is valid for one night stay at a Hilton Hotel only." I stayed at a Hilton DoubleTree, which apparently doesn't qualify as a "Hilton Hotel." I'm not pleased to learn about the many others who were duped by this scam, but I'm glad to know that I'm not crazy or alone. There should be a class action lawsuit filed against these scamsters, if not criminal charges (wire fraud and mail fraud).

I just got a call from someone identifying themselves as a sales representative for Hilton Grand Vacations. She could not tell me the hotel I stayed or the dates that provided her with my contact information or got me on her telephone list. All of her questions were designed to sound friendly and conversational, but were in fact, generic enough to let me know she didn't know anything about me and was just fishing for information. She wanted to get me to purchase a vacation in the Orlando area and give her my credit card number over the phone! She said sending me something in the mail, so I could verify the company's legitimacy, was not possible. I told her to write down that she lost the sale because I thought the way it was being handled was highly suspicious and an unnecessary risk. But she really didn't see my point, so that is why I am completing this form.

Our family went to the Hilton Grand Vacations presentation and was awarded a free hotel voucher to stay one night at any Hilton. We used it last month at a Hilton Garden Inn. I completed all the necessary paperwork but received the postcard rejecting the claim. The "how to redeem" information clearly states, "We are pleased to present to you a rebate for one night's stay at any Hilton Hotel in the U.S." I would like my $100 rebate, as was promised at every stage of the Hilton Grand Vacations trip, from the first solicitation call, through the presentation, and up to the day of check-out as printed on the award certificate. It is a complete rip-off and scam. I do not trust Hilton and will never stay on their properties ever again. My choices will be Marriott or Hyatt or other resorts not affiliated with Hilton. Very disappointing.

I was told in my vacation package that the flights were included and now when it's time to book the vacation they say flights are not included. No way would I have booked a hotel in Hawaii for $1000! I was in the market for a vacation and we didn't want to spend $2000 on an all-inclusive, so it makes no sense for me to have booked a vacation without flights. This vacation would now be even more expensive than an all-inclusive. Was anyone else told their flights were included?

I cannot word my complaint any better than the previous angry customers, so I have copied and pasted the last paragraph from Cathi of Collierville. Suffice to say, we had miserable two days in a room by a noisy elevator at the Hilton Grand Vacations Club in Las Vegas last July 2011 (made all the more miserable because we had tasted the luxury of a penthouse suite to which we had been upgraded at the Imperial Palace on our first night for $27). The promise of a $100 voucher was the only redeeming factor. So, we decided to choose a Hilton Hotel for our stay in Richmond, VA, above all others which would have been of better value. However, we have just become a recipient of their auto-generated cards confirming that we have been conned! Apparently, Hilton Garden Inn doesn't count!

We accepted a Hilton offer to visit the Hilton Grand Vacation Club in Orlando in October 2011. As part of the experience we were given a "Spend The Night On Us" certificate which would rebate $100 to me for a stay at "Any Hilton Hotel”! We went out of our way while driving to Rhode Island to stay at a Hilton Hampton Inn. I sent the required paperwork in a timely manner to obtain my rebate but received a postcard saying I was not eligible because I did not stay at a Hilton Hotel or Hilton Club. The offer states any Hilton Hotel! This is truly a bait and switch offer. At no time did anyone say or offer in writing anything that said you could not stay at any Hilton Hotel property and be eligible! This would have been simple enough to state in the certificate if they were trying to be honest, but that wasn't the case. I would like my rebate that was promised. I do have a choice where I stay both on business or for leisure travel and I do not think this was handled in an honest way!

Stayed at a Hilton Resort in Scottsdale, AZ for two nights and submitted the certificate and the bill. Only expected them to refund me for one nights stay but they refused to pay any because the bill was for a two-night stay. This is not right. Guess we should have spent only one night at their hotel and then went somewhere else. I will never do this type of thing again. We also had a very bad experience in California when we went to their program there.

I accepted a Hilton Grand Vacations special to Las Vegas in November 2011. We did not purchase the timeshare. I received a "Spend a Night on us" certificate for a $100 rebate at any Hilton hotel, as was promised. I stayed at the Hilton Homewood Suites in Bel Air, MD, on 12/29/11, and turned in the correct paperwork and certificate to receive my rebate. It was denied because, "This offer is valid for one night stay at the Hilton Hotel or Hilton Club only."

While in Hawaii, we were "convinced" to go to a Timeshare presentation for Hilton Grand Vacations. Five hours later, we were proud owners of a timeshare package with the Hilton. Because we are both teachers, we told the sales associate that our biggest fear was the inability to use the property in the summer. “There won't be a problem,” they told us. Well, the honeymoon was over as soon as we signed on the dotted line.

I received an unsolicited call offering me a 2 Nights / 3 Days vacation in Orlando, Las Vegas and Hawaii for $329. The sales pitch was never ending and they kept adding on incentives. I have dealt with Hilton for decades and considered them a reputable company so I finally agreed. After giving credit card information, I got an email confirmation and the deal had changed. I found out that I had to sit through a timeshare presentation.

I can not get a response from HGVC on phone or on the net. I have been trying for more than two days. Today, my password will no longer work. I spent 35 minutes waiting for an operator before I hung up. I can't burn anymore minutes. I'm doing this late because I set up an automatic conversion last summer-- I checked a few days ago to find out that my points haven't been converted. I am so frustrated with the systems I have to quit trying. Customer service? I guess I have to accept that I am going to lose all of my points. What's really a joke is that I can't even pay my fees!

I purchased promotion package at Myrtle Beach for $115. It was a mistake. I called back immediately to cancel but have no luck. I was told that I had six months to use it. Two months later, I had an extra charge of $50 on my card. The representative indicated that I was called after the purchase to tell me if I didn't reserve within 45 days, there would be a $50 charge. I never spoke to anyone about it, then finally, she agreed to credit me. Unauthorized use of my credit card is a fraud. I am waiting for credit on my card.

I got an unsolicited phone call from the HGV representative. It started with "buy a great vacation and you can use it any time in the next six months." After giving my credit card information, he tells me that my wife and I need to be at the timeshare meeting and it needs to be booked in the next thirty days for travel in the next six months. He needed my credit card information right then or else no deal. He came down from about $300 and no benefits to $120 and about $200 in gift cards. He did say upfront weekends would be another $50. I've since not even bothered because my wife doesn't want to go. I just got a charge for $50, with no description and have been on hold for at least twenty minutes while I'm writing this.

I was called and offered three different locations to visit, Las Vegas, Atlantic City, and Myrtle Beach, and I chose Myrtle Beach for 2 nights for $120. I then was told that I had 5 locations to choose from, three of them being on the beach with over a 6 month time to book the trip.

In early May 2011, my husband was called by Hilton Grand Vacations and offered seven-days and six nights stay in Hawaii for $324.50; we had one year to use the vacation, and included also was a rental car and a certificate for $200 future stay at a Hilton hotel. In the middle of September, we settled on the days we wanted to stay, and identified flights that we would take. We were told that we would be charged an additional $300 plus a fee to book the vacation.

A woman, "she called herself Eva", talked me into buying a package getaway on 8/26/11. We could pick several good places after our package arrived at our door. I was charged $111.38 on my credit (which I have paid). I have never received the package or any information concerning this deal I made with her. I called the 1-800-605-0421 number and it will not ring through, so I can't talk to anyone about this mess. I think you need to know about the website on the print out of the transaction. The site's name is esumerli@hgvc.com. When I put it in, this came up on my screen: “Warning; possible phishing site.”

I received unsolicited call from someone at Hilton Grand Vacations applauding me for being a valued customer. She asked several questions about my family’s vacation activities. Then I was told about a wonderful location they have in Hawaii. She then verified that I was married and met their criteria. Once I told her my income bracket, Hawaii was suddenly sold out, but Myrtle Beach was still available. I told her I did not believe Hawaii was sold out. I also expressed my surprise that what I thought was a reputable company was resorting to such tactics. She said that is the way the calls are scripted. She also stated that the calls are recorded for quality control, and they would be made aware of my concerns.

The hotel charged my card (debit) for 2 rooms when I was only responsible for one. The 2nd charge (which was not authorized) was for a room assigned to another party travelling with us. The party's credit card charge was supposedly denied. As a result, the hotel charged my card to pay for their room.

In early July 2010, I was contacted by Hilton Grand Vacation Club to stay at a new timeshare property in Orlando FL, known as Parc Soleil. After a few calls, we agreed to a 7 night 8 day package for a 1 bedroom suite for a discounted price of $560.00. The reservation was made for 21 February 2011 to 28 February 2011 - 7 months after the reservation was made. The first thing HGVC did was to charge the entire amount to my credit card, 7 months before arrival. When I did not receive any written confirmation of this reservation in September, 2010, I called and asked for a written description of the agreement for the accommodations and an itemized list of the charges that were assessed to my credit card. I finally received a call on 7 September 2010 from a Ms. Wilma *** (Guest Assistance Specialist) in Dallas.

After making a Hilton reservation, I was given the option to hear about a new resort. We like to travel and have had good experiences with Hilton in the past. I never dreamed that Hilton would be involved in timeshares, so I naively listened to talks about the new resorts. We've sat in on one time share presentation in the past and said never again. Had I known, I would have hung up. They said they were trying to attract new customers to some newly built locations and listed off various sites we could choose from. They said for $99 + tax ($111.38 total) we could get 3 days, 2 nights; however transportation costs were our responsibility and were non-refundable. I do not remember being told it was a time share, or that we had to listen to a presentation, or that if we didn't book within 45 days they would charge another $50, or that weekends were extra, or that we could not change locations.

I got a call from Hilton Rewards about getting a package, a 3-night stay for $199 with a $100 reward back for a future stay. I bought it but did not book a room within 45 days and was charged another $50! I feel like I am being scammed. I will update after actual stay. They charged more money than originally thought.

We were late on the timeshare fees this year. Due to the economy, many families like ourselves have had to make many sacrifices. We paid the bill in April. We were assessed more late fees and a lockout fee after our payment was sent. Hilton will not waive the fees. We have sent several letters disputing the fees. We sent a letter for our contract for them to buy it back, and we have heard absolutely nothing from Hilton. We have spoken to them once and they simply refuse to waive the fees. Our vacation club space is completely paid for and has been since we purchased it. The maintenance fees have more than doubled in the few short years we have had it. There is simply no way out of the revolving nightmare of timeshare ownership and this is wrong! If we do not pay the fees, we will loose our time for this year. Thus losing over $1200. This has been extremely stressful. We work hard for our money and paying that fee was a hardship itself this year. But to lose it is even worse.

From: 2nd Addendum to FAX (Contract #39-xxxxx) (Contract #67xxxxx) sent 8 June 2010 RE: Vegas Up-Grade 04/20/10 and the legal, ethical, estate, and IRS problems resulting that must be addressed as soon as possible. TO: Mark W., CEO/President, Hilton Grand Vacations. I am sitting here at 5am on 14 August 2010 wondering what to do next about the Hilton Grand Vacation issues that my family has been dealing with since April. All we want now is to have our original contract restored and the thousands of dollars that we have had to spend to keep paying on the original Contract #67-xxxxx as well as the thousands spent on the horrid, supposed up-grade applied to pay off the original Contract #67-xxxxx because we are all so very tired of dealing with the Vegas office that does not call back when agreed and after being treated so rudely we are all weary and feel that we have been passed all over the Hilton organization to no avail.

You should never ever purchase this timeshare. It's bad news all over. You can't get where you want at the time you want. When you purchased the timeshare, they told you that you can stay at any HGVC in the world. Well, try to get a spot in New York. Yes, the new club. You can only call in one month in advance to reserve, which is pretty much the same as, if they have any last minute vacancy, we'll squeeze you in. Consider the airline tickets to New York. You need to purchase far enough in advance to get an affordable fare, if you can even get it. It's pretty much to say, "If you stay with us, prepare to pay for a hike in airfare." Either way, it's bad news. And then if you want to try to get out to eliminate the annual operating costs, etc. it is impossible! And yeah, they added a volunteer fee to your annual bill and if you don't pay attention, you are forced to pay for this 'volunteer' fee.

This company takes previous Hilton Hotel visits, uses your contact telephone number (in this case, cell phone) and you receive endless daily calls from a 702 area code number. They never leave a message. I traced the number by doing an internet search. I found numerous complaints. I never answered the calls since I did not recognize the number. I found the 800 number to Hilton Grand Vacations and complained directly to them. They found my name and number in their database by the cell phone number I gave them and assured me (with a confirmation number) that the calls would stop until 2015. I will keep this confirmation number just in case it continues.

I want to report this company for harassing telemarketing telephone calls all hours of the day and never leaving any messages and calling just about everyday on my cell phone. I googled the number and found out there are several other people complaining of the same thing. It seems to be a Hilton marketing scam. I'm not sure if this is the proper venue to complain about this, but I thought I would start here.