Hilton Grand Vacations Reviews

So a few days before we are to fly out that Saturday they call to tell me, "I'm sorry but this resort has a blackout day for the Saturday you are supposed to arrive." "There are no black out days is what we were told". "Would you like to go somewhere else????" "NO. Are you going to give me back my $3000.00 in air flight tickets??" Sure you know the answer to that. We had to stay in a hotel that Saturday that we arrived. They said, "We will pick you up for free. What time?", they ask. We said 11:00am. LOL. No. They call us later and tell us that won't work. "It will be 9 that morning. Be in the lobby."

So we go to lobby and we finally pull out at 10:30am and we were the only people on the bus. Then our room was not ready. Was not the room that we were expecting. Yes downgrade. This is August and we are still waiting on the Manager to call us back. YOU can go on three weekly Vacations a year after what you pay for this. I could have booked where we stayed at cheaper than what we had to pay extra!!!! WE WORK HARD FOR OUR MONEY AND YES WE WERE TOTALLY SCAMMED. We have also been told we have never even seen the property that they have listed on papers we signed. It is a whole other Resort!! SAD.

The customer service told me that their system was down and he wasn't able to put my dates in the system and requested me to call back the following Monday. I called on Monday as told and spoke to a new Customer Service rep and although she was able to put my week requested and upgrade to two bedrooms in the system, she informed me that she did not have accessed to the Hawaii inventory. She took down my contact information and informed me that she would contact me within five business days with a status. This never happened. I contacted HGH again at the beginning of April 2019 for status and at this time, the customer service rep informed that you cannot be reserved any rooms until you are within 90 days of traveling. Wow...I asked the customer service lady why wasn't this told to me back in February when I initially requested the date.

Anyhow, the lady informed me that since I wasn't planning to travel until August, I had to wait until May 1 to start making reservations for rooms. I waited until the first week in May and then contacted HGH again to make my reservations for August 2019. The customer service took my information and then informed me that she would contact me in five business days with a status. Unfortunately for me, this was the same routine status that I received every time I called for a status. HGV customer service reps never took the time to call me as promise after five business days. If I didn't make an effort to contact them for status, I would have never gotten any response. Of course, when I called, I would always end up getting a new customer service rep, because the previous one would provide their extension number, but my calls would always go to their voicemail.

Even leaving my contact information on their voice mail failed to get them to return my call. When I made my last effort in July 2019 for status, I just got the same routine from the customer service rep. Put your reserve request in the system and give them five business days for a response that would never happened unless I contacted them for another status. At the end, I finally got an email last week informing me that my reservation was about to expire and I would lose the $803.57 that I had paid into. The customer service lady gladly informed me that if I paid $149 dollars that they would hold my reservation for another year! I explained to the later the disappointment that I had in trying to make a reservation in August 2019 with no luck and yet, I'm finally being contacted to see if I would be willing to pay to have my reservation extended.

She regretfully told me that I could not get my money back and basically if I didn't purchase any extension, I was just out of luck. Wow....I was so disappointed with the HGH vacation package. The customer service asked me if I would like to go somewhere at and I said no and just wanted my money back. You would think HGH would have been somewhat sympathetic on providing me some decent customer service for what I want through, but they didn't! It was all business and they got the best of me. I will never do any more dealings with the HGV promotions again.

4. It’s not a scam, it’s a business.

The goal of the timeshare presentation is to get people to sign up for a timeshare. Even though I did not purchase a timeshare, I ended up learning a lot about how I can earn points through by becoming a member. All in all, it was a fun trip and I got the opportunity to stay at a fabulous property.

If you are not an owner in New York then you have to call 60 days ahead and then can only book if it is not booked by an owner. I would not believe anything about the sales pitches. We have been to a few. One salesman told us about HGV going public and we should change our ownership to New York and then we could rent it out for top dollar. Read the rules, that is expressly forbidden. We were also told that our bonus points would never expire, also not true. It is very difficult to get a straight answer. If you want to convert your HGV point to Hilton honors points, 7000 HGV points converts to about 5 or so nights for a basic room. We are very unhappy and think that it is absolutely not worth the money.

Prior to agreeing to the purchase, the agent reviewed the terms and conditions. One of them being that if you are married or co-habitating, that both parties must attend. I clearly indicated to the agent that I would be travelling alone for this promotion. She told me that this was fine and she would note this on the reservation. After attending the presentation, I went to claim my refund and certificate and was told that I did not qualify because my spouse was not present, even though I clearly indicated this at time of purchase.

Not only did I not receive this refund and future stay certificate, but I received a call from HGVC in my room literally as I was about to check out, indicating that I owed them an additional $1,200 for the stay and I was told I could not check out until this balance was settled. Agent agreed to reduce this cost but still changed my credit card for the extra amount. Please don't let yourselves fall victim to this scam. I hope this review helps others so no one else gets extorted by this organization like I did. So much for customer loyalty to a brand. Hilton has potentially now lost a loyal customer for life.

So here we are $1800 out of pocket and all we had to show for it was 3 nights in a sub-par Hilton Resort in Myrtle Beach. After many, many calls and pleading, I was finally able to get a reservation in the heat of the summer in August, not my first choice. It's ironic that I can go to these Hilton properties and book the days I want, but when I call they are not 'available' through the Hilton Grand Vacations. Run don't walk if approached with this offer. It is a scam.

My review is 4 stars because I when I called back - literally 30 minutes after purchasing - I was honored a FULL refund. The nice customer service member on the phone did try to re-convince me (which I expected) but after just a few short minutes she agreed to issue a refund to my card. I just nicely and firmly stated that I had changed my mind mostly based on reviews I'd seen and was worried I was being scammed, and would greatly appreciate a refund. I also mentioned that as a consumer I had a right to cancel with 24 hours (not sure if that's legit but I think maybe it helped). I can't say how the booking process is or the vacation package experience. This review and rating is solely for the cancellation process and customer service. (Let's hope the refund actually hits my card in 7-10 business days.)

The next day I got a confirmation email and everything was wrong. They gave a different hotel which wasn't beach side. Only had one pool and much older. They gave me 5 nights instead of 6 and took away the 1200 dollar deal and the free cruise. This had to have been a mistake. Because no one could mess up any information after repeating the hotel name and other specifications over and over. I called them the next day and they said, "OH I'M SORRY. THE HOTEL YOU WANTED IS FULL." They said when a customer wants to book something they will let them book it and then they give them what's available. I was so disheartened that I spent so much time planning a vacation for my family and we didn't get what we wanted. This experience has truly been awful. Hilton Grand Vacation Club I think you should stop scamming people and try to make your customer service better.

I was told by one of the marketers that the reviews on Consumer Affairs are fake. They told me to look at BBB instead, but they both have the same amount of bad reviews. AND THEY ARE TRUE!! Don't be gullible. They ask you a bunch of questions about your life and tell you about theirs so that you can lower your guard and trust them. Don't make this mistake like me and believe that they want you to enjoy life and vacation more. They don’t care about you, your life or any of your goals. They care about commissions, monthly payments, their $10,000 to $60,000 timeshare cost and fees. Think about it. It’s a timeshare, you pay for TIME not a room. Theoretically they can have 52 people pay for the same room if they all had only one week of vacation.

That is 52*10,000 minimum let's say. That is a total of $520,000 if everyone paid there $10,000. And none of them own the place. They own a week at the "RESORT" or "HOTEL". That $520,000 could probably buy 2-3 studios or more depending on where you try to buy. It's a ripoff and a business for a reason.. They don't lie to you at the presentation, but they don't tell you all the truth either. Just things to make it sound good. But it isn't as good as it looks. Get your free goodies offered. Get to the timeshare. Hype up these marketers. Make them think you are going to buy and then tell them no after their anticipation has already peaked and burn the soul left in them, if any.

Don't sign any paperwork. Timeshare barely has room for anything spontaneous. You have to plan everything in advance. WAAYYY in advance. Try 6 months paired with not getting anything for the places you really want to go. BOOORRRiiinnnggg!!! It does not provide any value to you. Only to the seller because they can sell time at the same room and hotel 20, 30, 40 times to 20,30, or 40 different people. Save your breath and your money. If you like to do things spontaneously and you want to travel when you want and not when things are available then you are better off using AirBnB or any booking sites for your hotels. You will never stress a day in your life finding something. I promise you that.

If you want the free gifts you can go to the timeshare. Just remember not to buy anything. The sellers will never tell you everything that you need to know. This is not a good investment. They said that you can pass it down to your kids and that is a good idea if you want your kids to pay bills/debt for as long as they are alive. Timeshares are a blood-money sucking leeches that ruin people financially. Think about it, they use the word OWNER. You are not an owner of a studio, a 2 bedrooms or 3 bedrooms suite. You are a owner of a certain amount of TIME at one of the rooms at these resorts.

I own a timeshare too.. Every time I book a trip from a website online and pay for a week stay at a hotel.. That is my time (1 Week). When I leave I don’t get asked to pay $350 every month or $3000 every 2 years for maintenance fees that gets higher every year. Don't be fooled.. Don't let them brainwash you. If they didn't make money off this they would have stopped 30+ years ago.

Well long story short we decided to give Hilton a chance my wife said hey our business has negative reviews and we have a Family run Pharmacy for over 30 years... and no one ever goes online to write how many people we’ve served over the years.... just complaints mostly. I’ve learned to live with it....I suppose that is just the world we live in.... Well since we’ve owned with Hilton we took our whole family to Hawaii for my wife’s Birthday, it was unforgettable. We have taken a bunch of 2 and 3 day last minute stays in NYC which we LOVE! Check the price of the room during the holidays, you’ll giggle. Shows, dinners, little getaways... And two months ago we had million dollar 2 bedroom condo on the beach in Portugal.... Would I have paid for these properties myself outright? Probably not.

Having a home away from home has been a great experience for my family... that's been our experience... Has it been perfect? No. But neither is staying in a regular hotel Marriott, Hilton or anything. That's life.... Would I recommended this? If you like Hiltons and you like more bang for your bucks well, It's been pretty good to my wife, my kids and myself. The only thing that keeps me up at night anymore with Hilton is trying to plan our next trip... actually that's what were doing right now and my wife reminded me when I somehow stumbled back to this googling 4 years later. Lol. What can I say? My wife is smarter than me. Happy Travels! That's my wife and my daughter from our ski trip to Colorado.

On June 8 I discovered they had never made the reservation (for the trip starting June 9). I contacted their customer service to report this and asked for my money back as I had held up my end of the deal - payment of $1,750 and sitting through a timeshare presentation at a property in California - and was told a manager would consider my request and get back to me. I got a phone call on June 29 that I had not returned their manager’s calls (lie - I had no calls from them) and a refund wasn’t possible and they’d extend me for 3 months to book. This is unacceptable and not a solution. I’ve used my vacation and paid for a replacement trip out of my own pocket. The resolution I want is a refund of the money I paid for my vacation. So far, radio silence.

We admit we were stupid to give in to their sales pitch. If we really wanted it, we should have purchased for a FRACTION of the cost on the used market. We have used it twice and had a nice time (there is not a lot to do in Myrtle Beach in October but we went to relax) but at that time of year we could have walked in and paid for the room for the same or less and not had the high initial investment costs.

1st off, it took me almost a week to figure out how to use the reservations system. I suppose much of the difficulty was due to disbelief in what I saw - virtually zero availability, convinced it was just user error. WRONG! Then you think, ok, try to be flexible, go somewhere else instead of our target of Hawaii - but there just aren't a lot of destinations to choose from, outside of the continental US. Then, you think, no problem, they kept talking about RCI - where you can exchange for the supposedly bigger 3rd party program points. Well, good luck with that. 1st, it means a whole new learning curve figuring out their booking system and how to work with the user un-friendly limitations. Then you finally call them and ask for help. Big surprise - they can't pull water out of stone either. There is very little I found useful on RCI. Maybe if you want to make Mexico or Dominican Republic your future vacation hot spots...then RCI is for you!

But no problem ...just convert to Hilton Honors points, and use ANYWHERE!??? Sure, but do the math. Nothing could be a worse value for your money (short of simply letting the HGVC point expire). I will not go into the math here, but conversion to HHonors points means you've roughly cut you value by around 75% (e.g. you lost 75% value) - unless you pick from the very short list of Hilton brand hotels that still offers 10,000 point night awards, usually in kind of odd places, like Bakersfield Ca.

Ok, back to my topic of stress. So...you quickly learn that the only way to book actual hot vacation destinations, like Hawaii, is to book WAAAAY in advance - so clearly, forget about HGVC being flexible to YOUR timing and needs. Your new lifestyle now means planning your life around HGV, not the other way around. :( But wait - you can't book more than 6 months out on hot properties (unless it is your home club's "home week"). All the flexibility they sold you on about being able to go anywhere...forget it. If you want hot areas, for the most part, you need to use your club points on your home week, and do it way in advance (with the extra advance booking period granted only to your home week and with restrictions). Shrew...ok. Disappointing, but ok. I suppose I can just keep going back to the same place and same room type, and change up my life so I can do it well in advance. But still, 2 problems:

1) What if you signed up mid year? Your points for the current year still expire THIS year! And you no longer have an advance enough booking window to capitalize on your home week! Well, then your only options are to either take the giant hit of converting to HHonors points, book somewhere not so special, like Orlando or Vegas, or pay a fee to be granted a 1 year expiration extension. Yes, even in this case, a fee. HGV is VERY big on fees for nearly everything, which I will get into later.

2) What about the huge amount of bonus points they enticed you to sign up? Well, these cannot be used for "home week", meaning you not only need to change your lifestyle to be flexible and plan life AROUND HGVC vacations home week availability, but you also need to change your daily lifestyle to continually be checking on the site for availability to use the bonus point, which otherwise will expire (or the bad conversion options), and are very restrictive.

We figured, let's share all this good fortune (but expensive) bonus points with our family, and plan something together - booking several rooms at the same time, or perhaps a 2 or 3 bedroom suite, in Hawaii where we all want to go. Haha. LOL. But crying inside. NOT A CHANCE of this being reality! Are you starting to see why this has added tremendous stress to my life? So let's look at some of the considerable restrictions and fees, which seem to be somewhat "unique" to HGV. These are important because they make HGV MUCH more difficult to use than the competition, like Marriott Vacations, which we almost joined, but choose Hilton instead (which maybe wasn't smart).

1st off, there's fees for nearly everything - especially trying to use bonus points. Fees for booking, inflexibility in that if you cancel, you lose those fees, and maybe much worse depending on how close you are to the trip. Fees for adding a guest name. Fees for extending same year expiring club points, you name it...there's a fee. Marriott is much better on the fee structure.

Next the inflexibility. Unlike Marriott, HGV requires a 3 day minimum to book. You may be saying, "Really buddy? Why is that a problem? You say you like Hawaii. Do you really plan to go for less than 3 days?" In theory, sure, no problem. But in reality, it's a huge problem, because let's say you want a week vacation in Hawaii, to justify the airfare and travel overhead (or worse, longer).

You will be very hard pressed to find a full week if you want a hot location, like Waikiki, ESPECIALLY if you have a job/career that isn't super flexible where you can take off in the least desirable travel time in order to find availability. So, what can you do? Well, you can watch for and piece together small pieces of 3 or 4 day slots, at different rooms and types, to hopefully make the full week or longer. But using bonus points, keep in mind, these are inflexible, and once you booked, you will lose your fees if you change it (such as if a full week in the same room and location later opens).

It's a crap shoot, stay up all night, gambling game, trying to be up when the 6 month window opens to everyone, and being 1st to grab it, but knowing you can only grab 3 days, because if you wait another day (so can grab 4), or another 4 days so can grab 7, you will have lost even the 3, because someone else, competing with you took the 3. So you fiendishly grab the 1st 3 days, so happy you beat out the competition, then pray to get more days 3 or 4 days later to append to make a week, figuring, ok, so I will be hit with double fees because 2 bookings, and also have to change rooms mid stream, but that's what I signed up for, so fine.

Good luck. Chances are it will not work out, and if you then have to cancel the 1st booking, and try again as a later 6 months window opens. Well, no matter what, the house wins, because HGV is charging you non-refundable booking fees every step of this very stressful way! Adding to the frustration is the fact that you see all these small 2 day windows of availability, which if allowed, could be pieced together. But no. Unlike Marriott, HGV has a 3 day minimum, so these are useless.

Ok, let's go back to my silly pipe dream of using all my bonus points before they expire on a multiple family trip. At 1st, I very foolishly assumed I could combine my bonus points with my club points to get a 2 or 3 room suite. But I guess I just didn't pay attention during the sales pitch. You cannot. But hey - what does it matter anyway? The only way to book hot properties around your own (or families) schedule is to do it through "club week" advance booking, which is only for the room type you bought into. Another words, that big family suite you did not buy into will not be available outside of the advance club week booking anyway.

Note that Marriot's bonus incentive points apparently are the same club points, can be used together and without the fees, unlike HGV who separates them, has extra restrictions like 3 day minimums, and fees for EVERYTHING bonus points related. Don't get me wrong. In retrospect, I am not advocating Marriott's program either. But comparing the 2, they appear a lot easier to work with (due to much less restrictions and fees) than HGV.

So what happened in my situation - with the family vacation? After putting probably 40 hours of effort into planning this, staying up nights, etc. looks like I reserved 1 room as my home week using my club points, and will have to pay out of pocket for another 1 room. We plan to give the nice, HGV room to our family member, and stay in the cheaper, pocket paid room ourselves. So in the end, all this money, time, and points, and we're still paying out of pocket, staying in an ordinary room (not HGV), and STILL have the stress of many expiring bonus points we somehow still have to use....And back full circle - even if you do somehow work magic I could not, read all the other reviews on how it really is a very so-so value. And BTW, if you think you can just later sell your timeshare deed. Good luck.

Expect to probably get around $5K on a $30K "investment". There's a Keller Williams real estate firm in Orlando that specializes in this, and apparently a time share MLS. I asked her to look up some examples, and that was a real life specific one. She also said the average sales time is around 9 months. All this said, if you have kids, and love, mainly, Orlando, then you can find much better values and availability, and perhaps this can actually work out. But if like me, you were really expecting exotic vacations, the reality is another world from what you were likely pitched by the sales team...

1. Hilton would without protest buy back timeshare.

2. Timeshare has value – “forever asset”.

3. Points are not lost can rollover/saved to be easily used later.

4. When my husband initially refused to purchase membership into “the club” his manhood and ego was attacked. He was implied he was a selfish and cheap father and husband for not giving his family the best that he could afford. “Your wife deserves the best vacation and frequent ones if she is home alone with your two special need children by herself most of the time.”

5. When we talked to the appointment setter, we explained we had two autistic boys with us, and they cannot tolerate long waits. We were there over 90 minutes.

6. We were told it was a vacation plan.

7. We were told that the company had a buy-back program for the timeshare.

8. They told us that in order to have reservation power we would need to own a certain level of membership – Platinum. Hence, the upgrade.

9. We felt like we could not leave the presentation without purchasing the timeshare. Initially, we said no then one rep left to get another rep to pressure us to buy. The buyback option was a great selling point for us. My husband (who’s always been the sole wager earner) has lost his job recently. Hilton refuses to buy back the property nor will they release us of the contract.

Hilton sales personnel deliberately lied to us and used high-pressured tactics especially when they found out my husband at that time was earning 6-figures. Yes, we gave into the pressure in avoidance of our children having a meltdown. Do you know what is like to live in our world of raising two (2) autistic children? Have you ever seen one have a total meltdown? It got confrontational at one point when we made our first attempt to leave. Being ** (and the only ones there), we were self-conscious about causing a scene. Hilton’s next tactic was to subject us to one salesperson after another until we relented.

After this exhausting and nerve-whacking experience, we were then hurried through a process to sign papers that took less time than the presentation. Why? In hindsight, because Hilton knew we were frustrated, and they did not want us to take our time and read what we were signing under the ruse that they were now concerned about our children’s well-being. So, buyers beware!! DO NOT trust the Hilton brand as a trustworthy and honorable…Bullies!

Nothing is ever available that you want even ahead of time. I inquired into selling and was told I first have to pay off the whole loan ($9,000) and it’s only worth between $1500-$2000. I asked them to show me the emails they sent me. They said it’s a general email that goes out. Hilton does not care to satisfy their “property owners” at all, but they pitch you this really beautiful time share and even tell you they will help you sell it in the future if you no longer want it. Shame on them!

He gave a brief description and said sign here. I was a fool to trust them but wanted to be done and out of there. The private offering statement indicated I could cancel within 5 days but because they did not review this with me I did not know the time limit and believe I could cancel with no problem. DO NOT TRUST THESE PEOPLE AND MAKE SURE YOU READ EVERY LITTLE DETAIL BEFORE SIGNING ANYTHING!

The very first year we visited the Hilton Myrtle Beach four years ago - we were invited to go to the viewing at Hilton Grand Vacations - Ocean 22 resort. Since the weather during 2 of the days was going to be rain we figured why not! We can get some free stuff and some Hilton points with about 30000 points. We thought ...”that’s basically a night getaway somewhere!” So I was able to convince my girlfriend to check it out.

At this time Ocean 22 was still being built and we were shown pictures of what the concept would be like. I remember the salesman saying things like - “You guys are so young... (we were in our early thirties), You can OWN your vacations from now on, give to family, travel the world, and see the sights!” I thought that sounds like a great idea!! Let’s do this NOW! Since my parents and her parents are getting old they have had to cancel trips because of health reasons over the years! We could beat most of our friends and travel well before our “golden years”!! I said sounds “GREAT!! Let’s do it!” (In front of the salesman) My girlfriend said to him, “Excuse me sir, but we are going to need a minute...” She looked at me and tried not to scream, “Absolutely NOT. What are you crazy?! We are NOT doing this. We have other things we need to do!” In short she talked me back from jumping off the ledge, well that’s putting it mildly.

Then for the next 2 years we went and visited Myrtle Beach and took tours of Ocean 22 - we simply said no “It’s not the right time for us-right now!” My the girlfriend agreed every year and we took our points thinking... “Free night on Hilton”! Something that stuck in my back of my head every year -the price went up for Ocean 22 by a couple thousand dollars. I really thought this indicated that the cost is going up because Hilton also sees the VALUE in “Owning” our vacations and the property is worth more! So the next year I was convinced that the VALUE exists for their properties and since the price of ownership keeps going up that this could be an investment and that OWNING our vacations was something we could afford and is worth something!

The following year my girlfriend did not restrain me - she agreed - that VALUE exists and we said YES! I think we should do it! We signed up - our sales lady was so sweet, but surprised she said nobody our age usually buys!! We used it last year-our first year! We booked at Ocean 22. It was nice. But to be honest we had more fun at the DoubleTree over the Hilton Grand Vacation property - plus the DoubleTree in Myrtle Beach is in a better location in our opinion - much quieter.

We spent about 16k on our vacation property. Put is on the Amex they offered since 0 interest for year. Moved it to low interest personal loan later while still paying on it. All in all we have the property for less than 2 years... We recently had a sit down with our financial adviser who said it is NOT a good idea to have the timeshare and see if we can sell it back or get out of it in some way. We figured we can get about half for our property.

We submitted the form on the Hilton Grand Vacation site about selling back our ownership. A resale agent from HGV contacted us. Guess how much they said the “Fair Market Value” is worth? I know half right! - NOPE - how about a quarter of what we paid... NOPE!! It’s worth one-tenth less than 2 years after we purchased it. Let me tell you I have done some stupid financial things in my life!! BUYING A TIMESHARE WITH HILTON IS THE WORST FINANCIAL INVESTMENT YOU CAN MAKE PERIOD!!! So our timeshare we bought for 16k is worth less than 10 percent. The HOA fee for the year barely covers what it’s worth in total right now!! FYI- Our HOA = $1080 per year.

When I asked the resale agent why it is worth so little and the price is over 90 percent less! Her response was that it is “only worth what the market will bear.” The resale agent said we can put the timeshare on the market for “whatever price we want, but Hilton can refuse to sell if the - VALUE IS LESS THAN WHAT HILTON FEELS IT IS WORTH!!” This is ridiculous! Prices can be set by THEM. They have the legal authority to look at the contract before the property is sold and decide NOT to agree the property NOT sell for that price! You know what would happen if they said it’s worth at least half the value we paid. It would be worth 8k because they could refuse to sell it for less. But NOPE! This is how they value ownership! I feel worse for people that spent 160k and it's now worth 5k - yep I said that right! That’s what the Hilton resale agent told me!!

Hilton has the ability to value the timeshares at WHATEVER they deem is an “accurate assessment.” Per their legal agreement. Prices are set based on supply and demand. Things can retain VALUE legally because Hilton can restrict to finalize the sale of the property - they choose not to!! They take advantage of people!

Let me ask you a question!? What can you buy today and will be worth 90 percent less in a little under 2 years? Maybe a car that is totaled... I cannot really think of anything else- Except a HILTON TIMESHARE HAS NO RESALE VALUE WHATEVER!! Do not waste your time or money with this company!! You may think well this is the best way to vacation for me and my family - No, no it is not! It is the most EXPENSIVE way to vacation period. Rent a vacation home, use points, Airbnb, absolutely ANYTHING ELSE IS BETTER!

We have no choice but to keep it at this point! We cannot afford to take this much of a loss! So we decided we will continue to vacation at Hilton resorts and tell everyone in contact to avoid HGV like the plague! If we go to locations where they are doing tours with HGV we will be telling them to run as fast as they can - it is a SCAM!! I will not be surprised if they have a class action lawsuit eventually in the future due to the idea of the the fractional ownership ripoff! So thanks Hilton Grand Vacations - spent $16k for our bachelors degree in fractional ownership - COMPLETE LOSS!!

Could not get a 2 bedroom anywhere on the island unless we took a couple of days in one terrible site and then moved to another terrible site across the island for a couple of days. Not our idea of a great, relaxing 20th anniversary. They want to blame their trade partner "RCI" but the "resorts" I am trying to trade are all within the HILTON GRAND VACATIONS resorts. Not sure why any trade partner is needed when we are in network. Well truth is we know that any opportunity to make money off of you is going to be exploited. By the way everything you do with this is a billable event for them. Want to trade? $100 per call to RCI. Want to bank your points, $$$. Want to rent your unit, you pay $$$. DO NOT EVER do vacation "ownership". Use any of the web AirBnB options that are out there and save your money.

When I took a moment to think about this I realised they equated to 15 nights in a hotel at 200 dollars a night - the original spend on which the whole package was based! When reluctance is shown more details are added, "discounts" are thrown in. Lack of funds is not a problem, just use your CC for a deposit. Finally, the "closer" appears. Just make clear you are not interested/cannot afford it/unfortunately just out all your money into the South Sea Bubble. Only one side benefits from this scam. I enjoyed my discounted room at the Hilton Club it's just a shame that the steak dinner I spent the 200 dollars on gave my wife and I food poisoning!

Here is what I was after. Proof points that the program worked as they claimed. None provided. Financial ROI. None provided. What would happen if we exited. Nothing provided other that a statement that you would lose money. I could not even get a copy of the contract to review before signing. The kicker is that they kept pushing that HGV is a money losing proposition on purpose and they only are marketing this to their special Hilton status members. Really? Hilton is losing money on purpose selling pieces of their property. If true who will foot the bill for that? The timeshare owners. Who will get the benefit of the appreciated property value? Hilton. There is no risk to Hilton and only risk to the buyers. Well I guess they are risking me as a guest staying with Hilton going forward, which I do not see myself doing at this time. Folks this is simple, if it is too good to be true it is.

My dad is getting older and I wanted to be able to provide my family with some opportunities to vacation together so at my annual obligatory "sales pitch" meeting, I bought a VIP add on package. I live in CA and they live in NC so they are close to the Myrtle Beach location. I booked a vacation for all of us but my finances may not allow me to go with them. Guess what? I just called Hilton and my family CANNOT GO without me. I paid, but they can't go. What poor products and customer service. And I am normally a Hilton fan but this is just a waste of money.

I'm sitting here thinking to myself, we pay all this money to get these points and in the end they don't even have Grand Vacation hotels in most of the major countries/locations. Then what's the use of getting these Grand Vacation points? They even suggest using the Grand Vacation points with RCI. When I checked RCI for hotels in France, again there is literally one hotel which is also booked 8 to 9 months prior to our planned trip. I'm really disappointed because I have all these points that are expiring shortly and I can't even use them for my trip to France.

Also another thing that has always bothered me about staying in Grand Vacation hotels is that we gotta pay for everything. Nothing is free. Including room service and breakfast (sometimes even parking). Whereas, most other regular hotels provide for free. So we pay a lot more for lesser facilities??? I'm just not happy with this anymore!

It's a money scam and Hilton takes full advantage of their timeshare owners. The maintenance fees have gone up and up, and for that amount of money we could stay in a luxury home someplace else. We paid nearly $40,000. for the 8,000 points we receive per year that we can't ever use, and when we began looking into selling it, we found out it isn't even worth $10K if that. (It's not sold yet!)

On top of all that, they call constantly trying to get us to come to Las Vegas to stay in one of their hotels for 3 days for free if we attend one of their presentations. We recently agreed to do that because one of our grandchildren lives there and thought it would be a good opportunity to see him. I came down with an upper respiratory infection the day before we were to travel and had to cancel the trip. We not only lost the airfare for our plane tickets, HGVC wanted to charge us $120. for the cancellation, but then decided they would waive half of that. They will take advantage of their clients every chance they get. They are impossible to deal with!

Finally we were done or so we thought. On our way out to collect the $200 voucher we had a third tier attempt and before she could finish we said, "No THANK YOU." They mentioned the negative reviews as part of the presentation and dismissed them as a low percentage representation that did not reflect the many satisfied customers. I am glad I did not succumb to the pressure. Never make a decision that has long financial ramifications under pressure. You will regret it.

It's basically a total waste of money. The maintenance fees equate to about what you'd spend on a week in the same type of resort in the popular season. Their booking website is AWFUL. I don't know why they can just copy one of the hundred+ hotel booking type of websites already out there. Trying to find what you want when you want it is TEDIOUS at best. Oh, and by the way, they never have anything we want available anyway. Here's why: Owners get a "home" week that they can book before other members. So unless you only want to go to that same place every year, you are put into a lower priority for booking. They are always booked up. They'll have a couple odd days available here and there, but NEVER what you want when you want it.

I don't know if the Hilton customers stay up till 1201 am to book their vacation the minute the general booking window opens, but unless you’re the type that sleeps out for concert tickets don't plan on ever enjoying a vacation in the resort you want on the dates you want. Please save yourself total disappointment, aggravation and your money. AGAIN....JUST SEARCH FOR THE TIMESHARE AND POINTS YOU ARE THINKING ABOUT BUYING BEFORE YOU BUY.... There's your true market value....not what the slick sales pitch tells you. I paid about $40K for 8400 points. I can't sell it for $10K...and I've found them for about $3000 for sale on sell my timeshare dot com. Don't do it.

I don't know what is going on there at the management level, but things seem to change lately. I did enjoyed first couple years but after 10 years of being a member I realize it is not worth the buy. Why spend $35,000 and pay $2500 maintenance fee per year? You know what you can do with $2500 if you ever go anywhere for a week. The way they treat customers bother me more. No HOA email replied, and long phone wait...

My husband and I did attend the HGV-Time share meeting. I wish I had the name of the guy who helped us. He was great, I did not feel any pressure from him. He explained the process, I know going to these type of meetings what is expected. I did not make a purchase because I could not afford the 3000+ they were asking for. I wanted to wait and read some reviews, which helped me make my decision... Thank you.

I do want to say we had a great stay at the Hilton Grand Vacation Las Vegas. The staff there are very kind. the room was great. My kids enjoyed the pool and the pool service. Destinee our server was awesome, she always had a smile and was very helpful. Parking wasn't bad either even though we had to pay 13 dollars a day. I wish I could afford their packages but too pricey for my family and I.

Days later, I decided that I wasn't ready to take all five kids across country from Reno to Orlando. I called them back and somehow managed to learn that Carlsbad, Ca was an option and that Legoland was right next to it. Score! That was a nine hour drive and my middle child is a Lego fanatic. I called to switch my stay and they graciously accommodated me as I put them on speaker phone so I could search for when my children's Spring Break was scheduled.

The single room option was not available for that date, but an upgraded two room suite was. It was something like $50 more money but I got one more night and an extra room so it was worth it. I only had to listen to a 2 hour presentation, it seemed like a deal as long as I knew there was 0% chance I would purchase what they wanted to sell me. Think timeshare...I did and was dead set on saying no thank you. I was also offered tickets to Legoland, future Hilton points and a rebate on a future Hilton stay.

I was charged exactly what was presented and no more. Switching venues was not an issue. I have read other reviews on this site that stated they couldn't get the dates they wanted and felt cheated. I, got the dates I wanted after I upgraded to a two room suite. I don't feel like this was a scam to get me to upgrade. I understand they are alloted so many rooms at any given time to give out at a discount. After all, they can't give away all of their villas every week at a big discount. They are a business. I am not the only person who was offered this "bribe" to get me to their sales pitch. I understand, my first choice dates may not be available but mine were.

The Marbrisa location was pretty fantastic! I checked in with the Grand Vacation desk and received my welcome package. I opted for $100 in restaurant gift certificates instead of Legoland tickets. This was a bonus because I didn't plan on coming back to Legoland. I also got a free appetizer certificate at one of the restaurants I chose. Please tip your server for the full meal price, not what you pay after gift cards! I also got papers for discounts at other places but I did not use them. The resort itself was pretty fantastic. Honestly, I forgot I paid for the two room suite and that was a pleasant surprise. I also wasn't expecting a kitchen or patio area out back. The main swimming pools were amazing. I won't forget those memories with my kids. I love LED lit pools!

Time for the sales pitch... I knew I was going to say no going into it. The sales people also know this as well and don't even deny that you start out with a hard no on your mind. Their job is to overcome this. They make you fill out a survey with questions of how many children, married/divorced/single/living with someone (they want to know your living situation), and how much you earn. I did not answer the income question and even asked why they wanted to know. I felt like they would offer different prices based on what you earned. After the presentation, I now feel like they want to know what you earn so they can offer a package that you could afford. They don't want to offer a bigger package way out of you range and scare you off or insult you with a package well below your means.

I've read reviews where they demanded your husband be there or demanded your wife be there. Label me a sexist all you want, but whatever...human nature is what is is. They want the man of the relationship there so if the the female pushes the male for the deal, Hilton can cover themselves and say both parties agreed to the contract. They want the female of the relationship there so they can ensure her emotions of permanent vacations will override the male's instincts of logical decisions and the female gets what she wants. I am a single dad and an Engineer. I had two up on them.

The sales person was a quite attractive woman. I think that was by design. The manager who presented me with the price of this transaction was also a quite attractive woman. I think that also was by design. Little did they know, I have not one but two quite attractive ex-wives. I did no prior research which was not too smart as internet reviews of everything is available. I was not prepared to how close I came to purchasing this offer. The sales person claimed she also owned it and told me of all the benefits she had received. It sounded like a good investment and I almost bought it. However, it was not a high pressure sales pitch. Yes, you would benefit from purchasing that second but it never felt like a high pressure situation.

I wasn't prepared for the "sticker shock" and that is what scared me off. I know I was going to say no from the beginning, but sales people know that and are quite convincing. I was really close to purchasing this. My child support payments and desire for owning a home overcame my fantasy of having pre-paid vacations. Fortunately, the sales person recognized this and didn't want to force me into something I didn't want.

After I got home, I googled reviews of this experience and landed at this site. Most of the reviews were centered around getting the discounted vacation. Personally, everything that was offered was granted. I did get the dates I wanted but I understand that if you want to go a destination like Hawaii on a "peak" week, you may not get what you want. I am pretty logical and I understand that the Hilton Grand Vacation pitch is a smaller part of a big business. They are selling the Hilton brand but they can't give away all of their rooms at this promotional rate so space is limited as well as the dates we all desire.

I am very happy I did not purchase the Grand Resort Package. It seemed like a great deal at the time of the presentation. I could have easily purchased it on what was presented but I do make note I did not research any reviews prior to going because "I knew" I wasn't going to buy. But, like I said, I actually came very close to buying. It all seemed like a great deal and I thought about it for the next few days. I am happy I passed now that I am home and read reviews here. I am aware of the Timeshare nightmares. Hilton is a points based system where you can go anywhere you want. Many reviewers said that availability of the new points system was terrible and availability is non-existent. I was promised cheap hotel stays at partner locations which was a huge selling point. Sounded great, reviews said availability was also non-existent.

Apparently, there are many fees to all the benefits they offer but do not tell you during the presentation. I am embarrassed to say that I did not consider my actual purchase price until after the presentation. It was $15,750 (or so). I could secure it with a down payment of $1,570 (or so) and a $200/month payment for ten years. I did not do the simple calculation of 10 years, 12 months per year at $200/month in my head. Yes that's a total of $24,000!!! Do the simple calculation for yourself to see what you will truly pay. Did I mention that there was a $870 (or so) yearly maintenance fee? Now, can this save you money over the long term? Maybe. Just be smart about it and valuate the total cost over whatever term you want and compare it to what you would spend over the same time period using Expedia, Travelocity, etc... Just remember you have to do all those calculation on the spot.

Also, I did not purchase the Hilton Grand Vacation package but I did receive everything they promised and more for simply attending the presentation. There were no tricks. There were no bait and switches for me. I got a 3 night stay in a two room suite for $200, I got $100 in meal vouchers and I got a $100 dollar rebate on my next Hilton one night stay. Seemed like a good deal to me. Stick to your guns!!

This is after 22 years of timely payments. And despite numerous and regular emails and phone calls trying to get me to purchase more HGVC points, they did not bother to let me know the $400 fees were being implemented and did not inform me of the date this would happen - no email or phone call about that! And of course, there is nothing that can be done about it because this has gone to “collections.” Oh... And guess who owns the collection company? You got it... Owned by Hilton. I will refuse all solicitations from HGVC in the future. As for prospective owners... A word to the wise... Check out another company!

We never got to that point though because when my wife told him she didn’t appreciate the high pressure, he became rude and aggressive. He told us he "didn’t have time" for that discussion and quickly escorted us to another person who closed us out and let us leave. Actually, that was probably the best outcome. But the 90 minutes we spent in this presentation with this unsavory character were frustrating and stressful. I never would have signed up if I had known what we were in for.

Expedia through Hilton offered us a free 100$ gift package, so I used it towards a free meal @ Mango's. I was also talked into pre-paying drinks to save 2 dollars per drink. They suck @ transparency... Beers were only 5$, but I was still only allowed 2. I paid 10$ per drink. I didn't make a stink because the pre fix menu was free. It was, however, a pain to get the extra 2 drinks I PAID for at Mango's. Finally they complied. I freaking paid for it. I'm writing a separate review for Mango's later. Our waiter was really friendly and went out of his way to help my dietary needs (lactose intolerant, no pork (i.e. halal/kosher), and no bananas or banana family products (allergic)... But he was always in the wind. We caught him dancing on stage a couple of times, but I had to remind him of so many things... The complimentary waters...dessert...etc, etc... The food was meh, and the entertainment was fun. That's about it there.

Now back on track... What PEEVED me the most about HGV is that I was suckered into this package via my HH membership. I was gold, don't know where I sit now. I think silver. Anyhow, I was offered a 3 night, 4 day stay at the HGV Tuscany Village for 238.00 with tax. I was like, awesome. Wife and I have been planning to go to Universal for a while. This is clutch. The tickets for Universal + Express passes cost me almost 1,000.00 USD. So this was a huge money saver. Then I was told we'd have to sit for a 60 minute presentation. Ok. fine. A few months later we booked, and then had to rebook. In this time, I learned it was 90 minutes. Fine. I'll suck it up. Get down there. I was told it's max 120 minutes.

What. the. **? I ** you not. We sat for 4 hours. On top of it, our sales lady was so sweet and older. She used some classic tactics (oh how HGV really benefited her family and her... And we got her life story). My heart really felt for her. She's been in real estate for a while, she was divorced, almost lost everything and HGV saved her life.

I honestly was considering it, but the sales tactics used against my wife and I... And the frequent rotation of characters to make the sale without letting us go for 4 freaking hours. I'm really not kidding. 4 hours. I was told max of 120 minutes. After being originally told 60, then 90. VERY DECEITFUL. I have actually contemplated dropping my Hilton Honors loyalty and jumping ship to one of the other 3 or 4 elite brands. Not kidding. I travel a lot for work in biotech and can easily give my money elsewhere for this **. For the deceit, the waste of time, and the aggravation that nearly ruined our vacation, I'm waiting for Hilton Grand Vacations to reach out to me. HH members who get these too good to be true offers...beware!!!

It makes no sense how an outside agent can book hotel rooms that Hilton is unable to. Therefore, it is ridiculous that I was told I can book whenever and when it comes time to book there are no available dates and that they cannot accommodate my family and I. I feel let down and at this point am NEVER signing up for any promotion they offer! It's all a scam, the sale representatives make it sounds nice and easy on paper when in reality it's been causing me a headache and has become a waste of time trying to call every day to find someone who can accommodate and assist with booking the trip I've been anxiously waiting for. I feel that I must settle for whatever they offer because I had to pay upfront for the trip. I appreciate integrity when it comes to big purchases like this one and I don't feel anyone has been honest with the reality of becoming a member and booking through them only.

Then I asked her to send me another e-mail to clearly mention what I really purchase, including expiration date, how many nights in what hotel with how much fixed fee. She still didn’t do it!! The whole website and email is really vague. I have tried to talk to my bank to cancel the payment. Hope it works. Anyway, the whole experience is super unpleasant! I don’t understand why this such a big hotel uses this way to play around customers!!! I don’t think I will use Hilton hotel again. Their service is really not good...

So, I embarked on cancelling this and four calls later, I reached a booking rep - Marissa, who was lovely. She spoke to her manager and within 10 minutes they cancelled my "non-refundable" booking. There was initial push back, but they said, "We want you to feel comfortable, and if you don't, we will cancel for you." Needless to say, I will never go through with this again, but did want you all to know it can be done - seamlessly and that they aren't as horrible as some write about here.

I made the mistake of stating that I was not aware this was noncancellable and they said they would review the call where I accepted to ensure I was advised and if I was not advised then they would cancel, but that the confirmation email I received should have also stated this was noncancellable. I reiterated that I was calling less than 24 hours later to tell them I wanted to cancel and that I changed my mind, but the supervisor advised that regardless of time frame, this is a noncancellable agreement and they do not allow for a time frame to cancel - they would only cancel if I was advised during the call that this was noncancellable.

Said he would review and advise within 2-3 days, and I said that is not acceptable because I was telling him, less than 24 hours later, that I wanted to cancel. Said he would get back to me at the end of the day. At this point, I am not optimistic they will cancel, so I've already gone through the channels at my bank to ensure that they do not charge me. I do not plan on going through with this package, and I already cancelled the reservation I made with Hilton before this call. Book elsewhere!

Since the entire conversation centered around when my PTO allowed me to travel, she informed me that I had 13 months from date of purchase to book the travel, and then when I called to book the travel, I had to pick a travel date at most six months from when I called. Therefore, she assured me that if I were to buy the prepaid vacation on that date, I could travel up through August of 2019.

I called a few days ago to book my travel (within the 13 month time frame), and the representative from Hilton Grand Vacation informed me that their policy was I had to book and travel within the 13 months and that they would not honor the sales associates message of traveling up through August 2019. This is absolutely unbelievable, as my entire conversation with the sales associate was centered around the fact that my PTO did not allow for me to travel until summer 2019, which I knew at the time of the discussion; and I certainly would not have purchased a prepaid vacation that I could not take. It's clear to me now that both the sales lady herself and Hilton Grand Vacations are shysters who lie to get individuals to purchase prepaid vacations under terms that they're unwilling to honor.

Original Review: Feb. 7, 2019

Hotel Certificate never send it. My husband and I went to take a timeshare tour back in August 2018 and they offer us a "Night on us" and they said that they were going to mail it and they never did. This is a $200 value. I need to redeem it now and I have called 8 phone numbers and they said that they can't even give me a copy. They never mailed and they don't fulfill what they promise.

So, I called and told the rep that I wanted to cancel and was immediately placed on hold (as expected) so she could talk to her supervisor. When she came back on the line (about two minutes later), she said she had talked to her supervisor and my card was being refunded for the full amount. I could not believe it! I think the difference in my experience is because of people like Charlene speaking up about their horrible experience so the business has to respond and change. Thank you again, Charlene, for speaking up!

1. Call within 24 to 72 hours for best results. The agent will ask for info to confirm the package details, such as confirmation number. As soon as this is done, your one objective is to cancel, so do not discuss anything about the package. Respond “no comment.” Simply repeat, "I changed my mind and I want to cancel my order now. What is the next step to cancel?" 2. Expect delaying tactics. That's why you need an hour of your precious time. The agent will state that you must speak with the supervisor on duty. Undoubtedly you will encounter a delay of 30 minutes, so expect it and call back when the supervisor is “available.”

3. When you call back, again plan on a delay of at least 10-15 minutes. There will be no soothing Muzak, just silence as you patiently wait on HGV staff to assist you with your valid cancellation request. You must again provide the confirmation number, etc., to an agent. 4. The agent will breathlessly pop back on the line after more than 10 minutes and THANK you for waiting. Politely state how many minutes you were left on hold, for the record (the call is recorded). The agent will assure you that someone will be with you shortly.

5. The next agent may identify himself as an Elite agent. Let him know you were told to speak with the supervisor on duty. He will assure you that he has authority to assist you. CRUCIAL: Do not engage in conversation. Your time is valuable and HGV has been wasting it. Repeat and keep repeating, 'I changed my mind and I want to cancel this order now. I have 24 to 72 hours to do so under federal law. In addition, I will be adding a review on the ConsumerAffairs website about my cancellation experience today. What is the next step to cancel, please?' The agent will attempt to start a conversation. Do not engage. Repeat your question, "What is the next step to cancel?"

6. Bingo: The agent will tire of your single-minded obsession with cancellation. He will say in an unkind tone that not only will your refund of x dollars on credit card ending in ** post in 5 to 7 business days, but you will also be placed on a “Do Not Market To” list. Bonus prize!!! In a nutshell, focus on cancellation, avoid any unrelated statements or discussion about the package (e.g., Why did you purchase it?). And that is how to politely cancel your non-refundable non-transferable Hilton Grand Vacations prepaid package, based on my experience today! Yippee!!! Note to HGV: Add a Cancellations Only number to the confirmation email and expedite the process to show your Hilton Honors members that you truly value them AND THEIR TIME.

As this included a timeshare pitch that I did not want. I did a ton of research. I was prepared for the worst and almost decided to not attend and take the extra room fee. We went this morning and Steve was the salesperson. We made it clear that we were not interested. He was very professional, asked us to take the tour, and other typical sales tactics. But he was always very professional and respectful. The experience was not at all what I was expecting and lasted less than an hour. We received all of the vouchers, etc that were promised for a painless sales pitch. I did not purchase either a timeshare or the follow-up promotion.

We reminded him of our upfront honesty that we are gathering information. Then he brought in a second manager who applied more pressure to make a decision with two different options. We told him NOT buying today. Then they send the THIRD person in with an option to lock in prices for 18 months with a free Hawaii vacation. To get away I purchased...immediate regret. As soon as we were able to sit down and read the FINE PRINT...I wrote official letter to rescind, called my credit card company, and notified my attorney. I feel like I have been robbed. I will NEVER make this mistake again. Now we will find out if they truly cancel the charges to my credit card for the “free trip”.

The agent that sold me on the original phone call told us about the rebate certificate and how it worked. They mentioned it was good for $200 back from any future stay with Hilton properties. We finished our Vegas presentation and the rep there explained the rebate. Not much later, we took a trip to Chicago. After we got home, I mailed in our rebate expecting $200 back from our recent trip that costs a little of $350.00. Once I mailed the folio and certificate, I got a confirmation email stating my rebate was received though it only had an amount of $100. I reached out to Hilton right away wondering why it only showed an amount of $100 dollars. The HILTON GRAND VACATIONS REP explained she didn't understand why it said just $100 either so referred me to the rebate department.

Once on the phone with the rebate dep. I was told something different than everything I had been informed up to this point in reference to the rebate premise. No one ever said it was good for ONE night stay UP TO $200 when they were selling it to me or when they were attempting to get me to spend thousands on a timeshare. Your reps should tell people in clear words "YOU WILL GET A REBATE GOOD FOR ONE NIGHT UP TO $200." Why had we not heard that from any rep prior to sending in our rebate? Bait and switch sales tactics, that's why. I asked the rebate agent to get me a manager, not a supervisor, but lo and behold a supervisor gets on the call. Of course, this person is just telling me policy after policy. Not once did they think to INVESTIGATE my claim.

Listen to the sales call, see if I'm wrong about how the info was presented, work to see what can be done to get me happy or even showing some empathy would have sufficed. None of this was done. To add more fuel to the fire, it's been months since I sent in the rebate, months. Hilton Grand Vacations still has not honored their original agreement for my rebate amount let alone look into this issue. I received multiple emails from customer service reps and front desk guest relations asking if my issue had been resolved. I would reply to each one and then get an auto generated reply that someone will be in contact and call corporate offices if I'm looking for attention right away. 3 weeks of senseless "Is your concern resolved" emails from a robot.

Today I finally got A MANAGER from Hilton Grand Vacations rebate department on the phone. She explained the same thing the reps did and said she would "move" my concern up the ladder. Bull crap. Hilton Grand Vacations has baited me to accept a bull offer that I would otherwise have no interest in and now they would not honor my full $200 promised. I gave multiple chances and time for someone to reach out to me before this option of posting on the BBB. Hilton Grand Vacations is a scam in every way even before you purchase the actual timeshare.

We were cordially given an offer to purchase a discounted "dream vacation" without any lifetime commitment. I said I'd think about it. We were given the $125 Visa debit card and dipped out. Our Uber driver picked us up. We told him about it and he told us he hears dozens of stories a month of tourists getting taken for a ride and scammed out of tens of thousands of dollars.

I feel bad for the uninformed couples with newborns who would get duped into giving away their life savings and getting nothing in return. I saw such a couple there that I'm guessing bought in. They were excited by the sales pitch, the fancy PowerPoint presentation, and the beautiful presenter showing photos of herself and her perfect looking family vacationing in the middle of the ocean and dining in underwater restaurants in the Maldives. Her toes were well manicured and prominently displayed in every photo.

Caveat Emptor! The sales folks are savvy, well dressed, good looking, and use Jedi mind tricks. They can sell rubbers to eunuchs. It should be illegal for the purchase of an interest in real estate without letting the buyer first review the closing documents. There should be a 24-hour waiting period prior to allowing the closing. Shame on the immoral marketers who came up with this scheme to scam hard-working people out of their hard-earned money. I'd give Hilton Grand Vacations zero stars if I could.

If you don't use your annual points you paid for in January, you must use them by the end of the year, or pay over a hundred dollars to save them for one more year. Which you must use during that year. This doesn't include the almost $100. you have to pay to book your OWN timeshare. My maintenance fees this year were fo over $1200. plus $100. to book the reservation. And another $100. if I want to put the reservation in one of my family members name so they can check in under their own name. Do your research. There are hundreds of honest reviews on the web about their scam. Don't fall for it. Save yourself the money and the heartaches.

Anyway, I tell this person over and over that I'm not interested and I can't afford it. The saleswoman starts to pout and do some grumpy faces as she tells me she can see if her manager has any deals. He comes in and tells us he's got a real affordable one for 10,000 dollars. Haha. With another ten minutes of babbling about fresh paint and free sandwiches I was becoming famished and just wanted it to end. So they signed us up with a new credit card and wrote our name about 2,000 times to make sure all was locked down.

Fast forward to today. I haven't been on a vacation since, I'm at least 8,000 dollars in debt on my credit card, and I'm seeking government assistance. They won't answer your questions or try to help you. The salesperson that promises you their number to call has either gotten fired or bought a new phone. Even the carrier pigeon method doesn't work surprisingly enough. Also to make things better, the price you pay for the points is at least 80% more than its actual value. Most other reviews that are not written by paid professionals look similar to this one. Just wish I had seen them earlier. So take it from a sucker... This is NOT the vacation company for you.

Needless to say, we were lucky enough to walk away from it. But we still thought the product was good. We looked at resale. We were able to secure a 3 bedroom, 8400 points for $5,000. If we were to sign the contract, we saved over $130,000. Before doing so, I spent time doing more research. The point system is fine, however the amount of points needed to stay in certain resorts are never enough and the wait list to get into these resorts is long. At least that’s what I read. In the end, we decided not to do a timeshare. But how many get taken by this? I had to share my story and knowledge in the hopes of helping others. If you bought, rescind immediately.

I attempted to book the 5 days for the time between Christmas and New Year. Three different calls and am told there are no rooms for what my package calls for. I am also told I only get a standard room with two beds side by side instead of the one bedroom suite I agreed and paid for. I attempted many more calls with different dates and there is never a room available for my pre paid vacation. Interesting because I can book a room online at any moment at the hotel for the dates I am asking for. Finally I get a man who explains that the Hilton only releases a certain amount of rooms per month for vacation club and because I am prepaid I am vacation club. There are just no rooms available for me.

I complain about the fact I cannot book a room, I complain that I am being told my room is standard instead of a suite and the man tells me he can pull the recorded call where the salesman sells me my vacation including the promises made. I agree and understand it will take a few days and I wait. The man calls me back and I am impressed that he did. He listened to the tapes. I was promised a suite. Unfortunately all three dates I give as possible times to visit result in no room available for me unless I am will to pay to upgrade to a two bedroom suite. Really. My husband vacation request is granted and I now I have a solid date. I call back and agree to upgrade and pay even more to get a two bedroom suite for the 5 days. Guess what??? There is no room available for me. No Room. No refund. There is no room.

It is unbelievable that Hilton would participate in this type of scam and thievery. My husband does not know yet this is all happening. Once he does he will no longer be a Hilton honors member. He will cancel his Hilton's honors credit card and not use the company again. If you made it through this long review, I hope it saves you money, time and frustration. I am going to file a claim now with my credit card company. Luckily I did not use a Hilton's Honors card!

They refused to cooperate and kept to their script. We took the rope and hung ourselves for the 160.00 learning from it. Then, a month later, I see an additional $50.00 charge from Hilton Grand Resorts. Finding out that they fined us for not making a reservation in the 45 day window. So now they took 210.00 and we received nothing. So unethical! I told the young lady on the phone to reevaluate who she is working for and consider a more ethical choice given their horrible reputation that she is supporting. Shameful!

We now pay $1600 p/a fees. For that we could book a holiday or cruise with flights from the UK. Then booking anywhere but your home venue cost $$$. Today we found out they changed the rules so the points we have can't be converted to Hilton Honors points (one of the selling points)... No instead we must pay money and have to use them next year... It's so depressing. If you really MUST have HGV club membership, buy it second hand from someone else. We are desperate to get rid of ours and think that as things stand we will have to just give it away... Please don't fall into the sales trap. Please stay away and save yourself money, heartache and so much agony!

During our conversation I mentioned being very disappointed with my timeshare. Mostly about limited availability and never being able to get a reservation when I want. I told him about not being able to get in for my spring break in 2018 even though I tried to book it sometime around Sept/Oct. He said I need to book 9-12 months out. I explained that I don’t know the following year's school calendar until May so booking spring break 12 months out will be impossible for me. I decided to go into the app and see if there is availability for my spring break next year. Since it was July now, this would be “9 months out” like he said. Surprise... No availability!!

The salesman being a little puzzled, went to ask his supervisor. He came back and said since it’s my off year, I don’t have points. My reply, “I can borrow from 2020”. He said, “yes you can”, but you don’t have priority in your off years. Which, he said, is why we need to be platinum level. That gives us more priority and benefits. We were never told that being a platinum level would give us more benefits. As far as we knew the different levels (silver, gold, platinum) only determined which weeks/months your points were equivalent.

The salesman also went on to say that if we had more points and a platinum level we would be able to manipulate the system better. We could also have lower maintenance fees by dropping to a 1 bedroom and increasing to Platinum. What??? The last time we were in for an owners update, the salesperson persuaded us to upgrade to a two bedroom. Today he's saying that where we are now is in the middle range and that is why we are not seeing all the benefits.

Basically, when we stupidly upgraded we were led to upgrade wrong. The salesman also commented that when we originally purchased our timeshare they most likely started by showing us the top levels and all the perks but then they dropped down to what we can afford, and the salesperson often doesn’t tell the buyer that all those same perks don’t apply. He said we should have a constant goal of upgrading, like a stair step, so we can get to elite levels and use it the way we want to use it, i.e.: The way it gets described in the sales pitch. He said at this level we don’t have enough power to manipulate things and get all that we want out of it.

I can not fathom the thought of going through this for the rest of our lives, and then passing it on to our boys. We just want to forget this ever happened and move on with our lives. We do not want to upgrade to a higher status, and we do not feel like it is necessary considering that we have paid in so much already. It should not be this troubling and frustrating to use what is ours.

This whole situation makes me sick to my stomach when I think about it. The fact that we used our savings to pay for this and are now worried about paying for college for our boys just makes me cry. We feel like the people responsible for getting us into this mess should be held accountable for the mistakes that they have made, and we should not have to suffer because of their carelessness. We feel like we have been taken advantage of and betrayed. So far Hilton has done NOTHING to try to make this right or to try to help me. I have been trying to get a resolution for over 4 months.

Every time we met with HGV salespeople we were talked into buying more points with the promise that as Diamond grade members we would receive more privileges. This never happened. Our last contract was through a Jack ** in Las Vegas NV. He said that with this contract we would become “Double Diamond” members and a reservation would be guaranteed. We have never seen a Double Diamond designation in any correspondence with HGV. It became painfully obvious earlier this year how worthless it was to be an HGV member.

We had made reservations with the Bahia Mar Hotel in Ft. Lauderdale. We were promised adjoining ocean-facing rooms. When we arrived we were given two separate rooms that overlooked the parking lot. The rooms were not even Hilton Honors rooms or on a Hilton Honors floor. We received no better treatment than if we had just walked off the street. The front desk said it was a first-come first-serve so that we got standard rooms.

During the purchase of the contracts we were told that we could deduct on our tax returns the mortgage interest. We have been informed by our accountant that we can deduct the interest on only one other mortgage other than our home mortgage such that we cannot afford to pay such large loans with no deductions. We are paying and have paid an enormous amount of money and have received nothing in return. Nothing is as promised and we been completely misled. We are now retiring and cannot afford to pay this. Given the above experience we need to exit as soon as possible.

Of course, this is what it was about. The sales person started out by saying she could give me 500 HHonors points if I just listened to a short presentation, no obligation! Since I can easily get 500 points in a number of ways, I asked about the $200? I also asked if this was a timeshare presentation, because if it was, I was NOT INTERESTED. She said that it would just take a few minutes. First she offered me the 4 day/3 night deal in Orlando, Myrtle Beach, Las Vegas or Washington, DC. None of those locations are of great interest to me because I already visit them and have alternate arrangements. I had to listen to her for about 5 minutes and finally interrupted, saying that I'd already spent a lot of money on my upcoming trip (that I'd originally called about!) so didn't want to spend more money. Guess what! She then dropped the price to $99!!!

Then I googled for reviews of Hilton Grand Vacations and found this site. I started skimming the reviews and told her that I see a ton of 1 star reviews and she got a bit aggressive telling me that this is just not true, Hilton is a respected brand and so on. I started reading some of the reviews to her. I then said that I was not interested. Like others said, the salesperson then gets aggressive. I know that this is part of the tactic as I've spent a LOT of time researching these tactics. They first seem nice but if you say no, they get extremely aggressive and even nasty. Don't let this intimidate you.

I finally told her that she had told me that the sales presentation would be no pressure, but she herself right now was giving me a high pressure sales presentation and I was NOT INTERESTED. (I also told her that I'd been to a Hilton timeshare presentations in Hawaii when they used to give out 30,000 HHonors points and found this to be very high pressure, but I just told the salesmen that I was only there for the points and mostly they backed off, though there was some nastiness from one. However, since I was paying for my room and just showing up at the end to get the points, there wasn't much they could do to me, but if I took her offer of a stay I didn't like the thought that they would be able to pressure me any time they wanted.)

When she wouldn't stop pressuring me about what a great deal this was, I said THANK YOU and hung up. I then looked up the email for the Hilton CEO and emailed him with the link to this site, asking if he would do anything about this and expressing my disappointment in Hilton for allowing this to go on. Some of these complaints are really, really bad. I'm also rethinking my commitment to Hilton unless they stop these deceptive high pressure practices. This is just disgusting. If you also want to email, write to: **.

We booked our trip and we were excited to see Washington DC, and also the possibility of purchasing a timeshare or their travel club membership. A few days later I decided that I would like to add an additional night to our stay. I called Hilton and made a reservation, out of my pocket for the one night stay. When calling back (closer to our trip) to confirm, they did not see the reservation I had made. They only saw the 2 night stay through Hilton Grand Vacation package. They said I needed to book the additional night through Hilton Grand. This took place the weekend of October 5/6.

I called Hilton Grand. They said they were unable to add the additional night (Monday, November 19th) to the stay, because they only handle packages. They said I would have to call Hilton Hotel-Madison and make the reservation on my own voice of Hilton Grand Vacations. I tried to do that. Once again, Madison said "No". I called Hilton Grand back again, and got a woman. She tried to understand why Hilton would not allow me to make the reservation. After a very, very long time on the phone, which happened to be on another vacation of ours, she said there was nothing she could do. I decided to call the hotel once again, but later in the week. I called the hotel, and made the reservation finally.

Then I received an email From Hilton Grand Vacations that I needed to confirm my trip. I did, and the gentleman I spoke to said it was for only 2 nights, not 3. I mentioned perhaps that was because I booked it on my own, and described the issue. He apologized for all of the inconvenience, and booked the trip for the 3 nights November 19th, 20th, and 21st. When I asked how much the 19th would be, he said it would be covered by Hilton Grand Vacations, and I would get the 3 nights. We were very happy for them settling the issue.

HOWEVER when we got to the Madison on the 19th, they saw that I had 1 reservation for the 19th, and a second reservation for the 19th, 20th and 21st. I said, No I only need the one reservation for the three nights. They started to charge me over $700. I told them that all nights were free. They called Hilton Grand. Long, long, long story short - Hilton Grand would not honor what their gentlemen said on the phone, and said I would have to pay for my stay on the 19th. That was frustrating, but initially, we were planning to pay for that night anyway.

Part 2 Discrimination. My husband and I set our alarms for the morning of the 21st, and were very excited to go to our presentation meeting. We had a budget in mind, and places we would like to travel. We love to travel and realized that joining this club/timeshare would be beneficial and easier for us. We got to the Embassy Suites in Washington Dc and waited for our meeting. There they said we would get 15,000 extra Hilton Honor points (I'm a Hilton honors member), and a $200 credit towards another Hilton Stay. We chose our hotel choice and waited for our meeting.

A lady came and got us, and was very nice. After conversation with her she realized that my husband was Colombian and we were newlyweds. She asked if I needed a translator, and I told her no. I said, if he doesn't understand something I can just translate it. She insisted to go get someone, I again told her we didn't need anybody, and that he can understand. She came back smiling, and asked about how we met, and where we got married, etc. I told her and then expressed the issues we had with the 2 and 3 night stay. While saying this, a man sat down. I didn't know if he was there to observe her, or if he was doing the presentation with her.

While I was speaking, he interrupted and said, "Well, Hi, my name is Dave, and I'm about to make your life even more difficult." Those were his exact words. He then slid a card across the table. We both looked at each other confused. He said, your husband needs a translator (and spoke as if my husband were not even in the room). I said, "No, he can understand." He said, "Well is he completely fluent in reading and writing?" I said, "well perhaps not completely fluent, but he can understand." I looked at him puzzled, and he said, "We are not going to do this presentation with you. She will not be speaking with you. You are disqualified, because your husband is not fluent. I was shocked. I said, "I am the one who is working and making all financial decisions, and he does understand." I looked at my husband and said, "Don't you?." And my husband said "Yes, he doesn't want to continue this meeting with us."

I told Dave that my husband can understand, and he rudely and matter of factly said, "That's not the point. We are not going to give you this presentation, and she will escort you out. You may now leave." She asked us to get our things, and walked us to the door. I was completely in shock and dumbfounded. I had never been denied something like that. I don't need my husband to be fluent to purchase a house, a car, or a vacation. They mentioned that online it says that both parties have to be fluent. I was not aware of this.

I called the number the man gave me. She stated that we were disqualified because my husband was not completely fluent in reading and writing. I asked her what I should have done. I purchased this when I was single, and then got married to a foreigner. She said I should have informed them of that, and because of that I could not take the trip!! I asked her if I would have gotten my money back then, and she said "No, It's non-refundable."

So because I got married to a Colombian, and he is not fluent, I was excluded from this vacation, but had no idea. And because he is not fluent in reading and writing, we were asked to leave the hotel and not granted the meeting. And, we wanted to buy that day! But we are not allowed to purchase Hilton property, because my husband is not fluent!!! Complete discrimination and rude! The person on the phone also said that I needed to immediately check out of the hotel (Madison-Washington, DC) and find another hotel. Or if they would allow, then we could go downstairs, check out, and then check back in and pay for the room. That is what we did. We went downstairs and checked out, and then checked back in. We were responsible for those nights.

The point is this- Because he was not fluent, I COULD NOT PURCHASE PROPERTY WITH HILTON! Is that not discrimination. I am horrified, and felt incredibly devastated for my husband. He felt horrific. Neither of us were angry. We were shocked, disappointing, and completely embarrassed. I am a ** Colombian-American. I was born in Colombia too! However, I'm **! If I had gone alone, I could have purchased this! I will be talking to a lawyer. I am so sorry for all people in this country who have to deal with this and worse!

I called to book the date and spoke to the Hilton Grand Vacation (HGV) Rep Miriam at extension ** who mentioned a $99 additional fee for weekend dates with check-in Thursday through Sunday. That was never mentioned to me when I purchased the NY stay with HGV. She said they could waive the $99 fee if she talked to her manager. I had to call back to confirm dates and when I did they said that I had to listen to a two-hour sales presentation for a timeshare during my stay in NYC. That was also never mentioned to me during my purchase.

At this point, I recognized two misrepresentations clearly made during my initial call where I purchased the two-night stay and asked for my money back. It was the final day to book and I was told there might be a $50 fee charged for booking now since it was going to be past the first 45 days since my purchase date. But Mike the rep at **, said he would submit to have the $50 waived. I checked my credit card and an additional $50 is now pending from Hilton Grand Vacations. Mike became snappy and asked why I purchased the 2 night stay and I explained that I was misled by the initial salesperson Calvin **, since he never said I had to attend a 2-hour sales presentation to purchase a timeshare or spend $99 to stay Thursday-Sunday. I never would have purchased this "deal" had I known there were extra fees for the weekend or that I had to spend two hours listening to a timeshare sales presentation during my trip to NYC.

I am shocked by how this was handled. I truly feel that it is a scam and I could not get any manager on the phone. They will say they have to "speak to their manager" and call you back and will claim to be "very honest" people. I believe this is an unfair trade practice, false advertising, negligent misrepresentation and possible fraud. I was just contacted to let me know they will be issuing me a refund in 7 days by Mike, who was the only helpful rep. We will see if it comes. If I didn't make a fuss 3 different times about the extra fees and deception, I never would've received any promise of a refund.

Once you decide that the product is crap, financially illogical, and the bull crap they try to feed you is too good to be true... You have to fight and claw your way out. They call in a closer disguised as some sort of good guy manager who’s just trying to help you see the beauty of the program, and you have to step up your claw-out game! We finally stood up and said we’re getting the hell out of here. And it takes much longer than two hours to get through their sales pitch and find your way out. The whole nightmare is not worth a night or two free at a hotel.

And now about 2-mos later HGV via the "Rewards Center" from Coppell TX I was sent a Rebate Card for get this, $100. Blatant misrepresentation. I doubt if this Debit card even has $5 on it. Someday HGV staff that cheat individuals and tell lies when the truth would do just fine will be held accountable by Almighty God. Stay very far away from Hilton Grand Vacations. I will never lodge in a Hilton property again, and will not hesitate to let my friends know. ~d

Original Review: I don't appreciate liars, but unsubstantiated "truth" is their pro-forma response for tough questions. We were required to sit thru a 2.25-hr Hilton Grand Vacation "timeshare" presentation to pay for a suite at the Trump Hotel for 3-nights. A very, very hard sell, but informative. We were not interested in throwing away our hard-earned piso on prospective future lodging that may or may not happen. Buying made no business, financial or personal sense in light of the risk involved and given the plethora of nightmares documented on the WEB of people who "own" a deed for Hilton GV "points" (lodging) but are unable to reserve lodging for the time they need; and, those that have received pathetic customer service.

Among the lies: Hilton will never change the rules. The points will always remain the same. The points will always "buy" the same lodging. Hilton will never go bankrupt. If Hilton gets bought-out, the buyers would never amend/cancel the program. You are not smart if you don't grab this opportunity. But you must do it today. Price will go up later. There's no problem getting the dates/accommodation you want.

The sales venue reminded me of a bucket shop or a boiler room. There were at least 50 couples and 25 salesmen at individual selling stations and it was a happening-affair--limo ride to the event, food, all the staff were so jazzed etc. We were supposed to be impressed, so overwhelmed that we'd buy on the spot. They wanted us to spend more than $50K. Like one guy said, "I spend more analysis prior to purchasing earbuds." Think the staff was so giddy because they were fleecing so many ignoramuses. Salesman said 30% of the folks that walk in the door buy, if that was accurate. The primary salesman was a pro, a liar and blasphemer. The 2nd dude (manager) was as cold-eyed as I've seen and seemed out of place with a suit/tie on. The last gentleman was cordial but ready to get rid of us since we did not buy.

They try to show you all the benefits and points you get with it. They want you to pay a minimum of $12k down with $976/mo. Not including the $1400/yr maintenance fee that goes up every year. Or you can put it all on your very own American Express credit card! With only 17% interest! What a great deal, right? If you don’t want that package, they offer two other packages. If you don’t want those packages the manager comes back and says,” oh this new package just came in and I only have one of them!” And then proceeds to tell you about even more points!

It is extremely high pressure, when I asked if I can bring the documents to my attorney, they got angry and said, “no, this is a once in a lifetime opportunity!” When you start adding up the numbers, you can actually do normal vacations for far cheaper than this load of crap. Don’t let them fool you, don’t waste your time. Run for the hills!

He said the resort had been voted "the top resort in the US" and the website looked great. Consequently, I put a deposit down for the trip. However, when I received the confirmation, there was NO mention of the specific resort he described in such great detail. Apparently that Hilton Property is nearby but not part of the special and I had actually been booked for a choice of three other Hilton properties in the same general location. These places weren't nearly as nice and not even on the water.

I called Hilton within minutes of making the deposit, told them the vacation had been misrepresented and asked for a refund. The Hilton person went around and around saying I agreed to this and could not get a refund. The best they could do was reduce the cost of the deposit by booking a cheaper vacation in Orlando! I'm still out my deposit, but it's less than the original deposit.

I just turned in my rebate only to have them try to say they are going to reimburse $100 from a room that was over $200. They don't cover taxes or fees but my room rate was 165.75. All around, I could have found a nice hotel for a few days for $280 with less hassle and more enjoyment. I read the reviews on here thank God before the presentation so I was not roped into their timeshare scam. All and All don't do it. It’s a big waste of time and was not free by any means. Now I get repeated calls about vacations from them or their partners. They must have sold my number. I am disgusted by Hilton and will never stay at another Hilton again.

We sat through a condensed version of their seminar and after turning them down, they presented us with a "Test Drive" of their timeshare program--for $1600-ish we could buy 7 nights at one of their timeshares to see if we liked it. Do NOT do this... As a whole, it seems that Hilton's timeshare program is very limited on availability. We called in early-2018 and the soonest they could find us a room was Sept-2018... They also call you non-stop, even after you've booked your trip--it's annoying.

Now hurricane Florence is bearing down on our destination at the exact time we are to arrive and I just called about rescheduling and they said that we'll lose over half of our points on the package we already paid for if we don't re-book within 3-months--so I asked about available dates and they are already limited. So they put a deadline on their members (I am a Gold Member) to use this "test drive" timeshare deal but then they are very limited on availability. Prior to this, for years I have been a loyal Hilton member but this whole situation has me reconsidering ever using Hilton again.

I then booked non-refundable airfare on SWA, based upon these dates. Short time afterwards, I received an email indicating, book your travel dates. During my booking, I was told that there were NO AVAILABLE PRESENTATIONS during my dates, and therefore, they could NOT honor my request. I explained that I had already booked my airfare and requested to speak to a supervisor. The individual, "Shelby **" told me "she was not available". After moments of further discussion, I requested again to speak to her supervisor, and was placed on hold for an extended time, 15 minutes or so. Eventually, Shelby returned to the call, and was told that my payment would be refunded in 5-7 days. I look forward to my refund and feel this was a scam sales tactic.

What they do is they keep sending in higher level sales people to really put the pressure on. When we did not waver and kept saying NO, they practically pushed us out the door. Then the worst part is they give your number to anyone and everyone so I have been getting incessant phone calls from other timeshare/get away companies. It's a scam. Just don't do it. Do yourself a favor and just pay regular price for a hotel room. I'd do anything to get those two hours of my life back. Not worth it!

Our condo is supposed to sleep four but only had one bed and no pullout but for a fee they would bring you up a rollout, the problem with that is there was no place to put it. We wound up buying a $20 air mattress from Walmart for our son to sleep on and his friend slept on the couch. Unfortunately What we were shown and what we got was two different things and extremely difficult to book during the times we go on vacation.

When we purchased the property we were given 19,000 RCI points to use at affiliate hotels, well, used toilet paper has more value than RCI points, yeah, you can't use them, they are junk. If you are lucky enough to find a hotel someplace you want to go that takes RCI points, they charge you a fee of $150 to use them. We however have yet to find a hotel that has any open dates and we are checking 6 to 9 months out from our time of travel. But if we check those same hotels on Booking.com or Expedia, there all kinds of rooms available and I can use my American Express points. Funny how Hilton Grand Vacations uses RCI as one of their perks to get you to buy but when you go to use the points, nothing is ever available.

I find it extremely interesting that if you wish to sell your interest, HGV says the value of your property has gone down and there is a 25% charge for buying it back but if you look at the same properties they have for sale the price is $10 to $20k more than what we purchased ours for back in 2016. Last but not least, the phone calls, the freaking phone calls at all hours of the day and night. The quickest way to turn me off to what you're selling is to annoy the living snot out of me and invade my personal life and continue to do it even after I have asked you to stop. My biggest issue is not being able to book the dates we need at the locations we want despite being almost a year out in advance.

I finally, irritated, mentioned very strongly that I was not ready to make the reservation. She then transferred me to the horrendous grand vacation line. I was offered 500 honour points to listen, I figured why not. The guy went on and on and on. We talked about Vegas and he gave me a great price for 4 days and 3 nights. Gave me a year to book, offered 20,000 points etc, etc, etc... I said I would need to speak to my husband, he asked me where my husband was, I said, "Excuse me?" "Where is your husband now?" he asked, "Is he with you?" I replied with no, "He's at work..." and he continued to go on and on and on.

To shut this guy up, I asked if there was a cancellation fee, he said there was not. I was never told it was paid upfront and non-refundable. I also said, "Well if he doesn't want to go, I'm sure I can get a friend to come." He laughed and said well I would hope your husband would want to go with you... not once was I told it was mandatory that he did. When I read the very fine print in my email, I was and still am furious!! I called the number I was given and it all got worse. The lady said she would have to pull the recording and asked me to hold, she came back and told me that regardless of whether it was explained to me or not, it is still non-refundable. She also said that because of that, they will not be pulling the recording to review it. I asked for a copy of my recording to be sent to me, I was told that it is the property of Hilton and they would not be sending me a copy.

This disaster has already cost me $220.00 CAD and it will cost me another $50.00 USD. Never, for the rest of my days, will I ever step foot into another Hilton, and I will gladly spread the word to friends and family in hopes that they too will never spend their hard earned money in one either. Today you got the last of my money, I hope this is satisfying for you. I did the right things, I asked the right questions, this is 100% shameful. Unfortunately, I have manners and don't hang up the phone (which crossed my mind frequently with this guy on the phone). My bad, lesson learned, I'll be happy to spend my money elsewhere from here on out.

We've tried to arrange a stay anywhere in Hawaii with our timeshare points. We've also tried to find local accommodations here in Southern California and other locations. I have looked at dates at Parc Soleil by Hilton Grand Vacations in Orlando, the timeshare we "bought" in to. It is literally impossible to find date openings that match scheduling and/or point values. Subsequently, we haven't used any Hilton timeshare facility in the four years we have "owned" it. Ultimately a terrible investment of nearly $11,000. Save your money!!!

This last vacation we decided to upgrade our points at the Kingsland presentation for the new Oceans Tower. The value was too good to pass up. They also added extra bonus points, so we are going to use them to take a longer trip to France and Italy. If you like to travel this is a great program. It's easy to book our points online and also take advantage of the last minute cash too. My money goes a lot further and we are not stuck in a hotel room. Plus with the equity we will be able to leave it to our girls one day so they can continue to vacation like we have these last five years.

Hilton doesn't even have that many grand vacation resorts. Hilton has many resorts yea but there aren't hardly any that are worth a crap me and wife travel quite a bit. Thought it was going to be great deal but after looking at the very limited option Hilton Grand Vacations have please don't waste your time. All the hidden fees that come with it quite simply just won't ever balance out or come out a better deal than going out on your own and booking online through a website. All inclusive fees on top booking fees on top of taxes maintenance fees. Don't waste your time. Shares are scams. You can't refinance one. You can't make money on it like they say you can. It's all one big bag of horse manure. Scam. Scam. Scam. I'd been better throwing money down a sewer drain because that dream vacation they say that going to be worth it you can't afford anymore because you bought into their stupid scam.

The salespeople including a manager GUARANTEED I would have no problem booking in under a Month or 2. LIE. There's almost NEVER AVAILABILITIES THAT SHORT OUT. I expected more from the Hilton Brand, than name means nothing to me anymore other than dishonesty, lack of understanding, and thievery of the average working person. Since I am honest this makes it nearly impossible to sell. In my opinion don't even go to listen to the sales pitch. Luckily I have thousands of followers on Facebook and Instagram, my story will be told over and over.

We were also told we had an expiration date on the VIP package. The experience put a terrible damper on our stay, we will never do business with Hilton again. It is unfathomable that the sales team tried to sell us MORE packages when they would not even accommodate what we already purchased! We paid $1700 for seven nights and TripAdvisor can book the same property for $750 - a $1,000 difference. I hope our unfortunate experience will lead Hilton Vacation Club to examine their customer service because it was less than stellar.

He tells us we are all just a numbers game and he sees 4 people a day and will sell to the rest. I sat there in silence and looked at my watch while he said we had to make small talk for 1 hour, I told him clock began when we checked in. I looked at my watch occasionally. He looked uncomfortable tried to shame me a few times in a passive aggressive manner for not allowing him to give his spiel. Was told I was aggressive though I was firm stating not interested and they told me I must stay for the full presentation. The sales rep brought in a closer and I stood firm saying NO and wanting to leave, they tried every tactic, but I countered them. Told them both not to take things personally because whatever sales rep was in front of me I would have said and done the same thing. They took it personally! What rubbish!

Was told “we are not putting a gun to your head” and “why did you come to this.” “Why are you so aggressive” (my silence stunned them) and I am a women, perhaps not use to firm and confuse it as aggression! Also since the year we purchased this product (2016) was harassed by Hilton products via phone daily, up to 5 times almost every day. Blocked the numbers and new calls appeared. Sales reps blamed The Hilton Honors, then they said something to the fact that’s the norm. Will cancel being a Hilton Honors member shortly.

The saleswoman was getting very angry every time I challenged her and was combative asking me personal questions about my hotel history and background. I would have expected this from certain timeshare companies, but I am surprised that Hilton stoops this low. Also, the $200 Hilton credit we were promised is a scam. You have to mail in for a "rebate" later after you stay at another Hilton property. This was a completely awful experience. Don't be fooled into it.

We told them the deal they offered didn’t make sense after doing my comparison, the salesman that was appointed to us went for reinforcements and a second high pressure salesman came in and presented his offers and his is math calculations and gave us as he called it the “Best Deal Ever”. The deal that was offered was 3400 points every other year at a cost of 16,400.00 with 10% down at a monthly cost of $438.00 for 10 years. I proceeded to do my math, told him it was a ridiculous deal, said no and gave our goodbyes, the closer walk in to sign us out and made us an even better deal, refused and got the hell out of there and never looked back. Moral of the story, there is a sucker born every day, don’t be one! Thank you HGVC for a wonderful weekend for $129.00.

Reality: We stayed at a three star Hampton Inn in Myrtle Beach, SC. The $174.00 package was sold to us in spring 2017. No hotels were available for summer 2017 and they allowed us to defer our package until the following year. They recommended we call in November, December, and January of 2018 to get the dates we wanted. I called every week until dates became available for summer 2018. And when I called, everything was apparently booked for Oceans 22 and other 4-5 star resorts. The best the representative could find was a Hampton Inn.

They automatically choose a timeshare presentation time for us, knowing we had kids (5,2) with us. The timeshare presentation coincided with lunch and nap time (brilliant! ). Our hotel room was a smelly closet that faced into another building/room/patio. We ended up leaving after the first night. The timeshare presentation lasted 3 hours. Needless to say, our kids had enough (and so did we!). We received a $200 REBATE that expires in 6 months for a only a Hampton Inn. It requires us to mail it in, and wait 8-10 weeks to receive a VISA check card-not our actual money. This program is a scam and these cronies should be put in jail for false advertisement.

After numerous complaints, I slept on the floor. I talked to the management and they said they didn't have rooms with two beds, couldn't bring a bed in because of ordinances. They wouldn't even give me extra pillows to sleep on. I'm here for my 23rd anniversary which is today. I'm on here because I'm pissed off of their lack of customer service and concern. They have 47 hotels in NY but couldn't find a way to help us. Do yourself a favor. Look somewhere else... they don't value customers. I will no longer use any of their brands unless forced to... goodbye Hampton, Doubletree, Embassy etc. Screw me here with all the options to help, you lose me. I'm off to Priceline to buy a room I can sleep in forfeiting my package I bought.

When I tried to book, I was told that they did not have anything available for two of the properties we asked about. I asked what dates they had available and they said they could not inform me but that I had to give exact dates. When I did, they claimed that they did not have 3 consecutive dates/days together so I asked about 2 consecutive days. They claimed they had only single days which means if I travelled to Las Vegas, I would have to pay for a hotel for a day or two and then stay one day at HGV. No. I called back today and was also told that despite my original contract stating it was for 2 adults and 2 children, I would not be able to adjust my dates and instead of traveling with a friend who was locked in to specific dates because of her job, I could not opt for another dates and bring my mom and 9 year old because the Las Vegas property would only accommodate 2 people.

Well that's not what my contract stated. I pointed out what my contract stated. So the gentleman Alex who was very polite but admitted that he was unclear what I meant indicated that this was only for the Orlando resort. So, I have been scammed out of 179.00. I was told the day before that they can extend it by 3 months for an additional 50.00 and if I want to add a person it would cost about 89.00 roughly total. What? I will cut my losses and move on. I would never buy a timeshare from them or anyone else, but now the Hilton properties have left a bad taste in my mouth and I will not stay at any.

I was not particularly angry, just expected them to honor what they promised. Do not purchase. Total bait and switch scam. Thankfully it was not more. DO NOT GIVE THESE PEOPLE A DIME. Book at a regular hotel and do not buy a timeshare. Countless number of complaints. Something that should have been simple has turned into a scam. Shame on Hilton.

A week before I am to leave I get calls and emails saying they were canceling my stay because my boyfriend and I were disqualified from the $200 voucher, the hotel stay and the sunset cruise because we were not married and not legally divorced from our previous spouses (both of us have been separated from our spouses for over 5 years and in process of signing papers). Hilton took my $1,500.00 saying that it was in the script of the caller and they explained I had to be married to receive the package deal (They did not word it that way when calling)... I feel this is a violation of rights protected by discrimination laws. Total scam. Don’t fall for it!!! You will lose your money.

I was required to pay additional money for the switch. I paid it (3rd mistake). My total at this point was $224.63. However, I was unable to book the dates for Myrtle Beach because I wanted a date further out than what Hilton could extend. I was told to call back. When I called back the next time, I was told the summer dates were unavailable. I said I wanted to cancel the vacation and I was willing to lose the money, because I was upset with this bait and switch tactic.

Time passed, and I called again on June 16, 2018 to request September at Myrtle Beach (realizing it would be after the busy summer). I was told that Myrtle Beach was booked through November. I was offered New York (for $309.00, and additional $84.37). And, Hilton could not guarantee where I would stay - there were at least 6 possibilities of where it might be (all Hilton properties in Manhattan). Here is where I pulled the plug and called their bluff. Hilton can keep my $224.63. Lesson learned - I was scammed/bamboozled/led astray. Hilton offers this vacation, requires one day back, and then makes it impossible for you to travel when it is convenient to you or to a location convenient for you.

Here is what I learned, Hilton cannot accommodate me for their initial solicitation, which gives me great insight into how they will treat me as an owner. NO THANK YOU. KEEP MY MONEY - you saved me a greater mistake. And by the way, I happen to be a Hilton Honors Member. I guess that's why I got the offer in the first place. Honors members are captive audiences for this gimmick. Shame on Hilton!

Our stay Parc Soleil we had to change rooms after 24 hours because of a water leak and mold smell. Upper level management didn’t care about a bad experience but lower level was trying hard to make things right. All week we waited for meals at the poolside for at least 60 minutes. We left after the first week and moved into Tuscany Resort and can already see the hotel needs updating. The kitchen drawers barely slide and the appliances are tired. Bathrooms are very dated.

My wife and I realize the amount of money we spend every year on maintenance fees and mortgage for property that we could of done more vacations anywhere and probably at nicer resorts. They approach you during the owner updates like a used car salesman. High pressure sales and they always want you stay on schedule to add more points. They do a poor job explaining the reasoning for this other than you can deed it over to your kids for life. When you say no they storm off like a 3 yo that doesn’t get their way never to be seen again... Do your math before you make a 100k mistake. Wish I could do it all over again and would run away very fast!!!

This isn’t anywhere close to even being able to see the water-much less oceanfront. The room has holes and stains in the carpet. It is old and poorly maintained. This place is a dump. Hilton pulled a bait and switch from what they told me I was getting and what I actually got. I wouldn’t buy a vacation membership, from Hilton now if I had to after the fast one they pulled on this. I should have checked reviews first. I’m not the only one who this has happened to.

I've been trying to get rid of my timeshare as it is costing me all of my hard earned money and I haven't even been able to travel with it at all. It is impossible to get ahold of them and takes 21 days for them to get back to you. Just got an email back from them saying my timeshare is only worth 1,500 to 2,000 and they would not recommend selling. Also, they would take 25% out for commission... Since I bought it for around $17,000 and still have an outstanding balance, I would have to pay a large sum to sell it. I feel like I have been tricked into a scam just because I have had great experiences with Hilton. They are clearly not the same and I wish I would have read reviews before I bought a useless timeshare from them.

At the time I was under the impression that the Carolinian Beach Resort was one of the two Hilton Grand Vacation hotels where I was originally told I would be staying when I made the purchase back in June 2017. However, after I looked into the hotel I realized this was not one of the two HGV hotels, just a random nearby hotel. When I made this discovery I called back and spoke to another sales representative. I told him I wanted to stay at one of the two locations I was promised, either the Oceans 22 or Anderson Ocean Club. I told him I was somewhat flexible on the dates and location and we could go between now and mid July to either Myrtle Beach or the HGV in Hilton Head.

He said the earliest opening at the Myrtle Beach locations were in November. He also said the only way there were openings at the Hilton Head location was to stay in a two bedroom unit which wasn't really a possibility unless I wanted to pay an extra $150 a night. Unfortunately waiting to go in November is not an option for my husband and I due to the fact we will be moving to Japan mid July on official military orders. Frustrated but out of options I stuck with the original reservation at the Carolinian Beach Resort over the memorial weekend. The reservation number is ** to arrive 05/25/2018 and checkout 05/28/2018. I called back a few weeks later to see if perhaps there were any rooms that became available at the HGV locations but was told no and that I could check back.

Today I called again and was told once again there were no rooms available for those dates. I also asked if that was the case if we could still have access to some of the facilities at the HGV locations during are stay, such as the fitness center and the pool. However, I was told no I would only be allowed access to the facilities at the Carolinian Beach Resort. I am extremely disappointed with this whole ordeal and wish I had never purchased the package in the first place. I understand this package was an opportunity to demonstrate the type of customer service and expectations I could expect in potentially buying a timeshare with Hilton Grand Vacations.

My husband and I were good candidates for potentially buying this type of package due to the fact we travel very often for work. However I am so unimpressed with how this ordeal was handled and how it was presented. I feel I have been lied to and deceived and this is not the kind of first impression I would think the company would want to make.

Now after arriving at the hotel they booked for us I find myself even more disappointed. The hotel they put us up at is horrible! It’s 1 star compared to what I was promised. I am so upset and frustrated and I feel as though I have been scammed completely. Every time I called to ask for help, and to ask to be given what I purchased the representatives treated me with total disrespect. This is unacceptable in my opinion. My father in law is a pilot who is a very frequent Hilton customer and my mother is a travel agent and they both agree Hilton is no longer a company they will recommend.

We called the 1st week in April only to be told they are sold out of all the September dates. We asked for other dates & were told none were available. We called back after picking a different hotel & were told the same thing. We called back at least 15 times only to speak with a different Hilton Grand Vacations rep every time we called. Each rep we spoke with gave us different & conflicting information from the other reps. What a nightmare trying to find a hotel & dates that we could get time off from work. In the end we gave up & finally told them to give us the dates that we were allowed to go and which hotel they would allow us to stay at. They said contractually they were unable to provide us with that information.

We finally asked for dates going day by day starting out 3 weeks from our conversation. Once we did this them seemed more accommodating as they wanted us in right away. Since it was 3 weeks away, they more than happily told us the name of a hotel and the dates the hotel had availability. Luckily we were able to get the time off of work. In regards to the time share vacation package, the presentation was not high pressure, the resort they showed us was nice, but the price and fees were higher than we normally would pay for a 1-2 week vacation. For us it didn't make sense to buy into their package especially if booking a vacation could potentially be as difficult as booking the trip to Myrtle Beach was.