Hilton Grand Vacations Reviews

We attended four presentations, each nearly identical, each pushing us to spend more money to fix problems with a program that never worked as promised. The financial paperwork was rushed through with no meaningful explanation of terms — including annual maintenance fee increases and an involuntary obligation to transfer the membership to our children. We paid off our mortgage within six months to escape a 17% interest rate we consider predatory given our credit history. We have formally requested a full refund and contract cancellation based on the misrepresentations made throughout this process.

The next time we sat through a presentation was on August of last year in Las Vegas with Didi. She also kept pushing the Quinn in New York City which is part of the “Hilton Club”. We heard things like the club is the best part of the program to be in, you get treated like royalty when you stay in one of the club properties. You get the idea. Maintenance fee was insane and we weren’t told that we could only stay at club properties as I was told when I tried to make a reservation at another HGVC property.

We tried to unwind this deal on a cruise we were on in December 2025 on Royal Caribbean's Symphony of the Seas. Again we were tag teamed by John and Cam. What was supposed to be a 1 hour owner update turned into yet another session of being lied to during a presentation that lasted 5 hours. These sales people have the tag teaming down to a science. You chat with the rep for a bit then they go in back and bring out some backup with them to validate everything that they have told you.

The final straw is when the “Closer” comes out to back up the first two. The pressure is real and mounting. By this time, we believe no one. Everyone tries to sell something, and we know they’re working on commission, but how would they feel if they were served lie after lie after lie. In fact, before we began our session on the cruise, I peeked at our paperwork that was on the table and it said that they were SUPPOSED to do a high pressure sale. WOW- that is our last owner update that we will ever attend. My time is worth more than a steak dinner or gift card. Now trying to contact someone to ask questions we have, it seems like no one has an answer for anything. We hear “Let me get more info and I’ll get back to you”. You need to treat your customers like you would like to be treated. I have no clue how some of these people sleep at night.

When I first bought the package they said I would receive an email receipt. I did not receive an email receipt so I called the booking number asking for them to email me it. The first person I talked to told me I didn't need any confirmation which felt like it might be a scam. But I insisted and days later received an email. FYI, Hilton Grand Vacations headquarters is located in Orlando, FL. I contacted the Chicago hotel where my reservation was, but they were unable to help me. Please do not get scammed by purchasing a Hilton Grand Vacations package.

When I realized I wouldn’t be able to take the trip, I contacted customer service to cancel. The interaction was frustrating. The representative seemed clearly unhappy about my cancellation, and when I asked for an email confirmation, they abruptly hung up the phone. Overall, the experience felt misleading and unprofessional. Transparency from the start would have made a huge difference. I would strongly advise others to ask detailed questions before committing to any similar offers.

We tried for months to book something simple. Nothing was available, or if it was, the listing was full of warnings about ongoing repairs and closed amenities. The only "help" we ever got from Hilton was a Zoom call that turned out to be another upsell — trying to get us to upgrade to a Hawaii property because our Florida condo was apparently prone to storm damage and special assessments. Nobody mentioned any of that during the original sales pitch.

In June 2025 my husband was diagnosed with pancreatic cancer. He passed away in September. In the nine months we owned this timeshare, we never used it once. I have called Hilton multiple times to ask about canceling or selling. I have only ever been able to leave voicemails. Not a single call back. When I pass away, my family is on the hook for this. I am now done making payments and I want to warn others to not get tied up in their shady dealings. Do not buy a Hilton Grand Vacations timeshare. They will not be there for you when it matters.

Throughout the ordeal, salespeople rotated in and out, using high-pressure tactics and false urgency — claiming Hawaii inventory was nearly gone and we had to buy immediately. We were misled into believing we were purchasing deeded real estate with tax benefits and resort access exclusive to owners. Ongoing maintenance fees and assessments were never disclosed. We repeatedly stated we did not want new debt. Regardless, a manager arranged financing on the spot and opened a Hilton-branded Amex card with a $14,000 limit without clearly explaining the terms. We were never provided with required Federal Truth in Lending disclosures.

In October 2024, a "complimentary owner update" turned into another 2.5-hour high-pressure session in Las Vegas, where a second $20,000 Amex card was opened without our request. We have been unable to effectively use the membership due to extreme difficulty booking at desirable times. The promised benefits are largely illusory. We have formally requested full contract cancellation and a complete refund. Hilton Grand Vacations' sales practices are predatory, and we urge the BBB to investigate.

What followed were years of mortgage payments and ever-climbing maintenance fees. It was a system rigged against us from day one. Availability? Nearly impossible. Those "member update" meetings? Ambush sales presentations. We climbed to Elite status chasing a promise that never existed — because the system is first-come, first-serve regardless. Meanwhile, Hilton rents the same units online to anyone for a fraction of what we're legally obligated to pay. We are being penalized for owning. And the secondary market they swore existed? It doesn't. Our "investment" is worth nothing. Less than nothing — because we can't even give it away. No one wants to inherit this financial trap.

This is the single greatest financial loss of our lives. Not from bad luck. From deliberate misrepresentation. We trusted the Hilton name. That trust was weaponized against us.