Hertz Reviews

As far as the payment, my insurance company was to cover the rental for the first 30 days and my auto body shop the remaining 6 days. Upon return of the rental I called and let the company know that I was on my way and that I was just picking up some gas. I was told by Brent, the manager to not worry about the gas and to bring back the vehicle and he would cover it a $2 a gallon. I arrived, and dropped off the rental, Brent let me know that I was all set.

The next day while trying to use my credit card I was denied. I found out that Hertz made unauthorized charges on my credit card after it was made very clear that the card had been take off file because they made an unauthorized charge on accident early on. When I called I got rude, and unhelpful treatment from the local Hertz office.

After numerous phone calls Brent let me know that my insurance doesn't cover the taxes for the rental. This was not true because I contacted both Geico and my auto body shop and they said that EVERYTHING is covered (minus gas) during the time of the rental. The auto body shop felt bad and sent over a check to Hertz to cover the tax charge of $160 that was supposed to be covered. Brent told us it would take a couple of days for the money to be refunded.

After waiting a week with no refund I called the main office in Oklahoma and they let me know that they haven't received any of the $1700 from Geico or my auto body shop. Still today, I have yet to receive my refund.
They were paid (now double paid), and I want my money back.

If a rental agent offers extras, make sure to get it in writing. I shold have known better, but now I'm stuck with a $102 gas charge.

I received pictures of the damage at to me it looks as though someone tried to pry open the gas cover. The cover did not look damaged and it looked like more than a door ding.

I have tried to report this to the BBB and suddenly the move it to another BBB and then I contacted the new location and they have no record of it. It seems lost.

I cannot help but feel like this is such a huge scam. The credit card company didn't seem to care much and sent me the paperwork to cover this, but we all pay for it in the end.

The car drop off area at the Kalispell airport has no security and someone could have easily come up after we checked in and tried to pry the cover open. How can I be responsible for this?

The damage estimate for the fuel door was over $600. Plus with fees and loss of use, it come to $1,014.75.

Common business practice is for the clerk to walk the customer around the car to make sure of the prior damages match those indicated in their records. However, this Hertz clerk only showed them to me on the diagram, negligently skipping the physical walk-around process. As told, I went ahead and inspected the rental myself. Indeed, I found an additional damaged area around the trunk and went inside to tell the clerk.

Without further verification, she immediately circled the area according to my description, and wished me a pleasant trip with the rental. I declined the rental damage waiver.

During my possession of the rental, I traveled strictly within the Vancouver city boundary and of total of only 72 miles. I did not hear or see any suspicious sound or damage. When I returned the vehicle on the 3rd day, the inspector found a minor chip (about 1/2 of an inch) on the windshield and Hertz thereafter has billed me $310.62 for the chip. I disputed the damage at the Vancouver airport location. I argued that due to the inprofessionalism and rushing of the clerk when I took out the rental, I was misguided and misinformed as a consumer.

I received no helpful assistance from Hertz as to where to look for the damages and therefore, failed to thoroughly inspect the vehicle for any minor detailed damage. What's more, the lax treatment of the Hertz clerk that night toward vehicle damages leads me to believe it could very well be that the windshield chip was already there prior to my taking the vehicle off the lot, only that it was missed by both Hertz and myself.

Due to errors by Hertz I not only lost two days of a short vacation, but also spent money on a hotel, food, and phone calls that I would not have spent had Hertz provided me with the car I had reserved.

The consequences are an extra $1748.24 charge for something I had specifically declined, namely unneccesary insurance.

The consequences of this not following industry standards are global and will impact many. Essentially Hertz is expanding profits by using their own rules to classify cars and thereby giving the customer less than should be expected while relying on auto industry standards. This would be like the beverage industry using a 1 litre bottle while describing it as a quart.

I got no special instructions what to do in the case of emergency caused by the snow storm. Fortunately, my family and I were able to made it safely to Frederick but had to dig about an hour through the snow to get on the driveway. At this time from the radio announcement it became clear that it was not safe to get on the road anymore.

Many of Fredericks roads, including our Morrow Way got completely blocked by piles of snow. I telephoned the Hertz office the same day to let them know that I'm here and the car got blocked by snow but it was closed. The next morning it turned out that Mr. J. Doll wants me to pay for the extra day and disregards the circumstances. He insisted the car should be delivered on time and was not concerned about safety. My attempts to explain were burried in a fruitless discussion. I am deeply dissatisfied with such a service that I find dishonest and disrespectable to its customers.It is not clear yet how much I am supposed to pay extra since the car is still blocked. Minimally, I am obliged to pay an extra one-day rent, which is ~ $48. It could be up to three times more than that.

A day later I received a call from the local Hertz manager wanting to know where the car was. Finally it was found in the airport pay parking. I told her that the Colorado Springs Hertz folks had been told about the car and given the keys. The manager advised me that the Hertz offices do not talk to each other and that the office in Colorado Springs had simply thrown away the keys and called no one. She said that was standard and that this type of thing sometimes happened.Now, Judy has been charged $860 for the rental car. The charges apparently include an "upgrade" fee of nearly $100 for the change of cars during the contract. They also, I understand, include charges for a locksmith to make new keys for the car, since the Colorado Springs office did not return them or notify the local office. While I am faily sure that the fine print in the contract specifies that these charges may be made, under all the circumstances I feel that Judy has been treated very poorly due to Hertz company policies. This outcome has worked a very serious financial hardship on Judy.

The charge had to appear on the contract Stephanie accepted when she rented the car. It's important to read those contracts carefully before driving off.