Hertz Reviews

I moved from Hertz to National about a year back and once in a while, I try to rent from Hertz. I'm a traveling professional and rent car every week. So far, I never had a nice experience with Hertz. This week as I was late to reserve a car and as I arrived in the airport, found that National is sold out. So I reserved a car with Hertz. I arrived at Dallas Love Field Airport Hertz office and took a car parked in Customer Choice area. I had a breakfast snack with me and I was having it. Suddenly, one customer care rep arrived and told me to get out of the car. Apparently, that car was not supposed to be there and without even apologizing for their mistake, they forced me to move out of the car that is parked in the Customer Choice area.

My wife hired a Fiat Panda from Dollar at Schipol on the 22nd November 2014. She returned it on the 2nd December and pointed out a minor scratch and dent on the sill below the right hand doors. Later Hertz quoted their CDW policy and have charged the maximum 1,000 euros against my wife's Barclaycard. They had an enhanced quotation done by a repair garage in Haarlem which totals 2,264.31 euros as justification. Photos were sent to us later and a garage in Thailand said they would charge 100 euros to repair such damage. The quote mentions work on wing mirrors, speakers, carpets, seats, cushions, lights, door handles, seals, small window frames, insulation, pipes etc etc when the dent did not affect the doors at all, only the sill. The time for the repair was 1 day with labour charges at over 1,000 euros.

Beware of getting ripped off by Hertz! We have never experienced anything like this when hiring a car. We received an extra charge of 248 € for damages from a car rental in Malaga last week - based on an investigation report of the claimed damage where the "investigation" was said to have happened a day BEFORE we even returned the car - accompanied by photos of the claimed damage taken from an angle where the license plate was not shown. We checked the car before taking it to the airport. Seems like well-organized fraud. No replies to our enquiries either, other than the same documents being sent again to us 3 times, without any explanations for the false date or missing picture. If there even is a damage which we doubt, it must have happened when Hertz staff moved the car in their own garage. Who protects us consumers when the Hertz uses our credit card like their own without being able to or even trying to prove their case??

I rented a car from Hertz at Dallas-Fort Worth International for 1 day (less than 24 hours), picked up on January 12th, 2015 at 12:28pm and dropped off on January 13th, 2015 between 5:00am and 6:00am. The car worked fine and did what it was supposed to do (basic economy car, Toyota Yaris). When we dropped the car off, we were told by the attendant that if we didn't need a receipt to just leave the keys on the dashboard and go, which we did.

I had rented a Hertz car from "Southpark Doubletree Hotel HLE" Charlotte NC. Catherine, representative official had falsely charged $200 extra on basis of smoke smell in the car. I had not smoked cigarette in car & also on revisit to the place, I didn't find any smoke smell. Beware of hiring car from this location as they cheat people on false basis. Pathetic customer service and no one picks call or attend properly. Disgusting service of hertz in this location.

I rented a mid size car when I flew from DFW to PA to visit family for the holidays, I reserved the car two months prior to my trip. When I arrived I went to the waiting area for transportation to the rental area (each rental company had a shuttle to the rental area) while all the other shuttles kept passing by there I was (along with others) waiting on hertz...half hour later here we go onto the rental office. Here we waited in line over an hour before it was even my turn. There were cars getting dropped off, employees were taking it for a quick wash then they were right back out again. When it was my turn at the desk, we did the paperwork, she called to the lot to bring a mid size car up to the front, then she called again and again and again...no midsize car. She offered to put us into a Prius...uhh no, I am not squeezing my family into a Prius.

Rented a car for two days. Checked it at hotel morning of return. Perfect. Refueled at petrol station beside airport. Checked car again. Parked in Hertz yard. Me, my wife and daughter checked car thoroughly and asked attendant to check car. He said all will be fine and took keys from me. Few days later charging me 495 euro for damage to bumper. Producing pathetic pictures of incident. Taking legal case. Do not use this Hertz in Newcastle or anywhere. They are running a scam.

In order to get my rental car I was pressured to visit a local hotel to get a discount on my insurance. To ensure I go he wanted cash up front. All of this took place INSIDE the Hertz rental car building. Once I finally refused, no one brought my car around. After 20 minutes, I went to the manager who promptly had my car brought around. There was also high pressure to get car insurance through the rental agency. All around bad experience with Hertz.

I will never rent from Hertz again. I had booked a rental in February 2014 for a rental car for December 26, 2014 through to January 1, 2015. When I arrived at the Orlando Airport Hertz desk they had two rental cars left. We were forced to upgrade due to having a wedding to get to. The Orlando Airport Hertz did not seem too worried that there were 40-50 people who had reserved vehicles when they had not one single vehicle at the location. After being forced to upgrade because no cars being available, I phoned around on December 27th, 2014 to find a Hertz location to exchange the car into in order to get the car we were supposed to have because the upgrade was an insane amount.

DO NOT RENT A CAR FROM HOTWIRE OR HERTZ LOS ANGELES, CA!!! I rented a car on Hotwire.com for Los Angeles, Ca airport Hertz. I paid through Hotwire and therefore should not have to pay anything once I arrived in CA. When I picked up the car the guy told me that I owed $240. I had given him the paperwork from Hotwire, so I asked what all the charges were. He told me that he added all kinds of upgrades and insurance. I then told him I didn't want any of that...I just wanted the deal I got with Hotwire. He said that I would have to pay $170, but I would get it back when I return the car. I agreed to that so I could get the car. I never got my money back..they charged my card and did not refund it! I will never use Hertz "Hurts" or Hotwire again!!!

1-9-15 I am a big believer in customer service. I believe that is the key in having a good business and first impressions of your first experience with a company will deem if you are going to use that company and come back again and again. I am heading to the Virgin Island so I called Hertz to rent a car. This is again just to make a reservation to give them business. When I called the worker seemed just bothered by just legitimate questions I need to know before I book. She was just aggravated with all my questions. No friendly no helpfulness. Didn't even say goodbye when I said thank you and good bye. Just hung up the phone. So of course that was my first impression so I will not book. I also called Budget in the Virgin Islands with real question. The same thing happened.

Rented a Full Size vehicle out of the Montclair location where Phillip assisted me. Everything went sideways after leaving that location. I had 3 issues. (Problem #1) I noticed driving home a very strong smoke odor & immediately called Phillip my situation, that I was traveling for 10 days cross country & had my daughter coming along & could not bear odor, his reply was he was too busy. I immediately called customer service who scheduled a new reservation at a new location near my closest Airport which is 45 min. away. (Problem #2) When arriving Hertz rep. told me sorry but there was no car on hold for me & they would need to downgrade me which is not what I was intending to do. Best they could do is wash car & deodorize car. Keep in mind it was past noon & we’re supposed to be on the road.

We rented a car while my daughter's car was in the shop for repairs. She had a flat tire a few days after the car was rented, and we found that there was no spare tire. I called roadside assistance, and they had to tow it. The towing company took it to the Shreveport Airport Hertz even though we rented it from the Hertz on Airline drive in Bossier City. We called the Airline Hertz to line up another rental since they chose to tow it instead of putting on a spare tire. The Airline Hertz said we had to go to the Airport Hertz in Shreveport since it was towed there. Kind of defeats the purpose!

Returned car to Hertz, Atlanta Airport on 12/30 ~3:30 pm. Discovered at 5:00 pm that I left my iPad in the car. Called Hertz and was transferred 3 times, ultimately to lost and found. Closed so left message. Sent email at 5:30 explaining situation. Submitted claim. Called/emailed every day since 12/30 with no response. Finally got live person in Atlanta on 1/3 who said the item was found and could be picked up on 1/4 if we have the claim info. My son rented a car and drove to airport in 1/4 and was told by the person there they would not look for the item or call a manager because it's not their job.

In early Dec. I arranged a rental car to be picked up at Sea Tac airport, Seattle, WA. The confirmed quote was about $27.17 @ day plus tax. I received my confirmation number, reservation number, and a voucher slip to be printed out with all pertinent information --- pick up date, drop off date, etc. When we arrived to pick up car on the Monday before Christmas the bill Hertz have us was for over $1,300. About $1,000 more then the confirmed quote. Being Christmas I had no choice but to take the car and try to debate the cost later. On day two the key was misplaced (I'm sure it was my two year old nephew as the car was home so therefore so must the key). Called Hertz and was told we would be charged $200.00 to have a new key made and whatever the tow charge would be to get car back to Sea Tac. No problem we did lose the key therefore our responsibility. No businesses were open because it was Christmas Eve, then Christmas day. Two days without the car rental. Again my fault.

On December 7, 2014, I made a reservation for a Hertz rental car via Cheaptickets.com for a 2 p.m. pickup. When I showed up at 1:30 p.m. on December 26 at the Hertz rental location in the Hilton Hotel in downtown Seattle, the rental counter was shuttered with a sign stating that hours were "limited" from 8 a.m. to 1 p.m. on December 26. I then tried to call the telephone number listed on my reservation and was prompted to leave a voice message. I then began what turned out to be a futile search for a resolution to my dilemma and called Hertz's toll free reservation line. I explained my situation and was told that the counter should be open. After having been put on hold for 15 minutes, I tried to call the same number again. I was then told that the other downtown Hertz location was also closed. The agent offered to email her manager who would call me back in perhaps 30 or more minutes. I told her that was unacceptable. She then transferred my call to the customer service department. There I was told that there was no other way to help me and I was directed to somehow make my way to the SeaTac airport and rent a car at the higher airport rate.

We have rent a car with Hertz through Ryanair. The staff refused to give us the car for about 1.5 hour. They first said that they don't find my name in their system. Then because we have arrived at 9pm and not 7pm, they are not under any obligation to rent us the car. After that they said they are not sure the photo in my passport is mine. I give them 2 additional IDs with photos and called the police to confirm my identity, which the police did. Finally, they have insulted me and my wife. All the way we felt the staff was trying to establish dominance over us. They want to show us that they have power and that they are in control.

I am and have been a President's Circle member for the past two years. I have two incidents to address, one was a life threatening incident. This highlights the lack of maintenance Hertz performs on their rental cars. I rented a vehicle at the local HLE in Maitland Florida on 12/27/2014. I was taking a trip to the Florida Panhandle the next day. I drove the car from the HLE to my residences and park it in the driveway (2 miles). Next day I came out to load the car and found that the right front tire was flat. Called Hertz road service and was told they would dispatch someone to change out the spare for a mere $79. I am a AAA member so I called them and the flat was replaced with the donut spare.

After traveling for almost 14 hours, after having worked for 9 hours beforehand, and rushing to get things done before flying out to see my frail and dying father, I rented from Hertz. My prior reservation was for a full size car total estimated amount for 3 days was $174. Upon arriving at the Hertz counter, I was informed that there was a manager special and I could upgrade to a Mercedes ML for 1/2 the original price of the vehicle or $92.00 per day.

We rented a car from them and we had it a few day after what we paid for and planned on paying for it when husband came in from offshore. Well, no. They took up on them self to take 2000.00 out my acct. That is ** , I will be getting a lawyer if they do not return my money that they had no business to. That is stealing. RETURN MY MONEY THEN IF ARE, YOU WILL BE SUED FOR A LOT MORE.

We rented a car for my son and wife for their Honeymoon and I called them twice cause we booked it through our timeshare and made share. It was all paid for and all done at 240. And they said yes it was. When they got there it was not and he had to use his debt card and they put him in a upgrade to a corvette and he didn't know till they ran his card and took 640 out and he said "no way. give us the cheapest car." Manager said "will give you free upgrade for all the hassle for same price. It took 3 days to debt back 640 back to his account and two weeks to charge 320 for a car rental that was suppose to be 240. They said the manager at Maui never noted the account about the free upgrade so they would not do nothing except refund 20.00 or give us free voucher for discount for future car rental. I said no way, never rent from them again. They overdrew my son's account so we had to get my son money to put into. It's pretty bad when you call and make sure things are done and they said yes...

I booked and pre-paid a car rental with Hertz. Received an email stating a certain amount was charged to my card and upon rental, another amount would be charged to that same card. Nothing else was stated as it was a normal credit card (Some companies place a hold on debit cards). When I got to the counter, they went to place a larger hold on the card than was available (I use this card for car rentals only). In the end, I was unable to rent. When I called Hertz for a refund, they refused to refund stating I was told about the hold, yet when I asked for proof of where this info was, they were unable to provide it. The customer service rep on the phone was very rude, it escalated, and I hung up. When I called back, a note had been made to my account and the second rep refused to allow me to speak to a supervisor. I have NEVER received a penny back from a car I never drove. Never spoke to a supervisor. Never got a good answer as to how I was supposed to be a mind reader. Do not rent from this company if you expect good customer service.

On 12.20.14 we reserved a car thru carrentals.com. It was a total of $88.28 to be paid at pick up. Got there an hour early, went to see if we could get car. They would not take our debit card at the midland airport location. By the time I got back to my own vehicle they had debited $843.00 from my account and upon calling customer service they swear they didn't take it. It is clearly debited for hertz rental systems oklahoma city, ok. My bank says it will be Feb 19, 2015 before my funds will be released!!! I am hours away from boarding a plane to nashville to spend Christmas with my family and HERTZ STOLE MY CHRISTMAS MONEY. There was no form of business between myself and hertz rental in any manner and under no circumstances was there an authorization to charge my account. They stole my moneys. I received no services from hertz whatsoever...unbelievable!

Please do not go to the hertz on north decatur scott blvd. I rented from them several times giving them the benefit of the doubt. This last they made an unauthorized transaction "miscellaneous" charge. No one knows why I was charged that but I know. A few days prior I called corporate on them so when I came to return the car I was disrespected but the store manager doesn't solve the problem. I had to call above him but please I want people to avoid this location. All my coworkers feel the same as well. Try enterprise. Way more professional in my opinion.

My Daughter tried to rent a car and was given all the info she thought she needed over the phone. Then when we got there, the man behind the counter was not aware of this info. They said she could use my credit card then said it wouldn't work because I didn't have the money on it. She tried to pay cash and they said, "no has to be a major credit card." Then they told her that her boyfriend's debit card would work so we went and put the cash on his card went back and they said he didn't have good enough credit. We where there three times and ended up going else where. Besides the run around, they where not very friendly. So she was not informed there was a deposit or a credit check and nothing was even said about having good credit at all. So it would be nice if they would tell you everything over the phone so we would of not wasted our time!

Had an 8:00 am appointment to get my rental car. Waited at Hertz, but agent never showed up. 1 hour wasted. After contacting reservations, I was sent to another Hertz in a different city only to find no car available. In store management refused to talk to me and reservations kept transferring my call to management, but management would not speak to me. The agent assured me that management would return my call within the hour, but never did. I kept trying throughout the day, calling back for a manager and no supervisor would speak to me. After a day I gave up thinking maybe a supervisor would call me the following day. 5 weeks later, I'm still waiting for a phone call from management after sending me to two different Hertz counters and not having any cars. Management in store blames reservations and reservations blame in store counter. After losing two hours of the start of my trip and no car, I will NEVER rent from Hertz. As I said, 5 weeks later and still waiting for a manager to call - this is the worse management I have ever experienced. Thanks Hertz.

Got rear ended on the freeway. Thought it only right the driver's insurance should take care of it. Watch out if they are in a rental from Hertz. They will not take care of you. They will prolong the process and make you take care of pretty much everything including the selling of your car, "they don't keep it" and refusing to make the check out to your finance company. So then you have to jump through more hoops to get the payment to pay off the car. A month and a half later, I still don't have the title to the car. I have to sell on my own and I still have the difference of the benefit of the salvage quote they got me to pay. Stay away from Hertz, go through your own insurance and find out how ineffective they are. Neither party was on my side and luckily I didn't get hurt. God forbid if I did!

I made my reservation with Hertz (via AAA and confirmed by both) online 12/09/14 for one week in a mid-size car to begin on 12/17/14. "Confirmed" reservation eight (8) days in advance. Was going to visit and spend time with my heavy-set, elderly mother before the holidays. My reservation was for pick-up time of 10:30 am, with a "pick-up" for me from the local office -- only four (4) miles away. After more than a half-dozen calls and more excuses, I was picked up in a teeny-tiny Toyota Yaris (Mom would never have survived it), at -- get this -- 3:00 pm, and then finally switched into a Toyota Corolla at 5:00 pm. 10:30 am confirmed reservation, 5:00 pm delivered.

I picked up the car on a Friday afternoon; the agent who assisted me was very helpful and friendly. He gave me a choice of 3 cars to choose from and even allowed me a few minutes to call my husband to discuss which car to pick. He went over the charges with the extra hold on my debit card. Explained the cost per hour if I returned it after a certain time. I noticed a strong odor in the car when I got in it and took it home, but thought maybe it was an air freshener. I got home and my husband noticed the strong odor and was very upset and he knew it was marijuana scent lingering in the car. We didn't have time that night to take it back to the airport pick up location for an exchange because we had a 10 hour drive in front of us and had to get on the road quick. The next morning we called the airport location where we rented this vehicle from, explained the problem we had with the strong marijuana smell in the vehicle. The agent was nice and sympathetic to the issue and told us to take it to the Indianapolis Airport Hertz location for an exchange, and made it sound like a simple process. Unfortunately this is where our next series of problems began.

I booked a car for weekend on 5/12/14. Drove home and seemed car overheating and fan would not stop whilst key was not in ignition. I had planned to go Sydney, which motel was booked already. I called the airport in Canberra was told I can exchange. I was told to fill fuel even though car was driven 24 kms so I filled $2.60 fuel and took receipt to airport desk. I was then told no vehicle of class I booked was available, only car available was a sporty Toyota gt in which I paid extra due to time the airport was closing, so the Hertz officer had left too. As driving home again, the gt was 3/4 full only and the radio didn't work. A message on screen stated a SD card had to reprogram it. Due to travel, I needed a car with audio for travelling a long distance. I had to cancelled plans and due to lateness of car exchange, I was charged my motel booking due to cancellation so $99 was wasted there.

November 6th I rented a car from Hertz rental: the location was on the same campus as World of Toyota in Atlanta GA. I rented the car because my transmission was leaking and needing repairs. I had never had any problems with Hertz before till now. The root cause of the problem was a lack of communication with Toyota and Hertz. I end up keeping the rental car for 29 days. 20 days were covered under a warranty on the part for the car. I was responsible for 9 days. I paid World of Toyota the rental fee for those 9 days. Hertz charged my card the next day for $269.63. It was on a different card that they didn't give me the right to use nor did they check to see if the rental fee had been paid. I called the local Hertz rep immediately when I noticed the charge on my debit card, December 8th. I picked my car up and dropped off the rental and paid for it December 5th. I have receipts to show and a bank statement showing where it cleared. I was told by the local rep he could do nothing except refer me to his manager.

Occurred at the Hartford CT (Bradley Airport) Hertz office on 12/12/14. I had pre-reserved a full size rental through a 3rd party. When I arrived mid afternoon there were already two gentlemen ahead of me, one of whom was irate. When I got to the counter I was informed that they had no cars ready. I was then offered an 'upscale' to a Mercedes, "normally $200/day, but for you just $100/day!" I politely refused and told the agent that I reserved a full sized vehicle and they should have one ready. He rechecked his computer and offered me a Kia Sportage; I reluctantly agreed and when all the admin was done he said the upgrade would be another $45/day!

We rented a SUV for five days at 79.03 per day. However, we ended keeping the car an additional 4 days, which should have been an additional 79.03 per day, right? Wrong! Hertz went ahead and debited 4962.77 out of our bank account, without notifying us first, for new fees per day because we kept the car longer than what were planned. They changed the 79.03 per day rate to 249.97 per day for the first 5 days of rental and an additional 298 for the next 4 days, plus they added all these other unbelievable fees, such as upgrade charges. I think it's time we all get together and file a class action lawsuit against Hertz for all the wrong doing, illegal, and unethical business practices they have done to hundreds of us (maybe thousands of us customers). They have no morals and business integrity. Businesses like these need a lesson and I think it's time they get it! So, if you are seriously interested in joining in a filed class action lawsuit against this very unprofessional business, please contact me at **.

On Dec 12 went to rent a car with Hertz using my gold member status lol. Rental period Dec 27 through Jan 1. Was told vehicle would be 1800.00 and change since it was the holiday season. Told rep that I thought that was a little high, and was told since I was a good member they could drop it to 1700.00 and change. Thought that was quite high too for the vehicle I was getting. Went online with the first company that came up under car rental. They booked me from Avis similar vehicle for 889.00 including all fees. Advice I could give would be to book online through discount services. Do not book through major companies directly or credit card bonus programs unless you want to be seriously ripped off.

On Thursday November 27, 2014 @ 12:55 PM I rented a Nissan Frontier 4x4 Diesel from Hertz at the San Pedro Sula Honduras airport. I was told that Hertz need to put a hold on my credit card for $1200 to cover a 3 day rental. I agreed. It took over an hour to rent the vehicle even when there were only two customers ahead. I returned the vehicle on Sunday November 30, 2014 @ 11:33 AM and $316.11 was charged to the same card. I was told by the agent that the hold of $1200 was to be released next day.

Left Bose noise cancelling headphones in rental car. Tried to call Hertz while still in airport but on plane. Phone number did not work. Plane then closed the door and had to wait till I landed 4 hrs later. Had to call Hertz local addition to get a good phone number for the airport location. The counter could not transfer me to the lost and found department because the phones did not work. Filled out the lost and found report. Even though I tried to tell them to go get my headphones, someone kept them for themselves. DON'T TRUST HERTZ TO GET YOUR LOST ITEMS BACK. THEY HAVE THIEVES WORKING THERE.

Pick up from Roanoke VA airport Dec. 4th, Drop to Charlotte N.C. airport Dec.8th. At pick up I got a Hyundai Elantra car and I didn't realize how the car seats, front and back rows, were so dirty with big stains of what I don't know and don't want to know. I can provide pictures whenever requested. I had to pick up customers of my company and felt very much embarrassed. This is absolutely not the expected standard from a company like Hertz. I gave an handwritten complaint to Hertz personnel at drop the car to Charlotte international airport.

Worst customer service IN THE WORLD. Purchased a car through Hertz rent to buy, they give you three days and then you decide if you wanna buy it or not. At first glance I was in love with the car, a 2012 Volkswagen Jetta. I brought it to a mechanic RIGHT away. Power steering rack, brake, and horn did not work. HOW ARE YOU GONNA SELL A CAR WITHOUT A HORN WORKING?! So I tell them I'll buy the car if they fixed it. After calling 2 1/2 months about twice a week, they fixed the horn and brake. After telling me repetitively they will pay for my repairs they didn't want to pay for the power steering rack, and said I was fully responsible even after promising they would pay for it. NEVER EVER EVER BUY FROM THEM! THEY WILL DO ANYTHING FOR YOU TO PURCHASE FROM THEM.

So I rented a car from hertz. Customer service was horrible! The guy that attended me was literally mute, didn't speak a word or advise me of anything. I later find out when I see my credit card statement I have been charged through plates pass an obscured amount of money on tolls! I don't even waste that on a two month period with sunpass. They never advised me of this service which when you rent from them, you automatically have plate pass charge your credit card. I was never aware of this as I've never rented a car from enterprise and had that happen. So in little words, they are crooks and steal your money through plate pass!!! I have made sure to let everyone I know to never use this rental company!

On Dec 9th I rented a Toyota Camry for the day. On the walk around I pointed out to the agent many things. The front bumper had extensive damage and loose on the car. The car not washed. I counted a total of $.77 in change on the driver’s side floor, back seat area and in the trunk. The trunk was filthy and I cleaned it out in her presence. It was a coke bottle dripping on copper pennies and pine straw in the trunk. The car gas gauge was sitting past the empty mark. All of the pointed out notices should have been recorded by the attending agent. I picked up the car around noon and was told because of no night drop box I would have to return it the next day. I live within a 1/2 mile of the agency. I threw a blanket on the passenger seat and took my dog with me to exchange to my car.

I'm referring to the Hertz shop at the Karpathos Airport in Greece. We rented a car, which was given to us 1/4 full. The "nice" guy told us that don't worry, just bring it back the same way. That's not the first time a rental company had told us that, and since this was Hertz, we trusted the brand name. Then he went to do the vehicle inspection with me, and said "can you please sign, I've got another flight coming in. I'll fill out the rest after." We had an early morning flight, so used their drop box to leave the keys, exactly as told to do. We brought the car back 1/2 full. A few weeks later, we got our credit card bill, and saw a 90 Euro charge added by Hertz that did not make sense. We challenged it, and four months later, got a copy of the form I signed, and the guy had completed the form after I signed, identifying the tank as "full" when we took it. Our own fault for trusting the company name and a seemingly nice guy. Just totally screwed us, and can't even get them on the phone to tell them how much of a ** move this was.

Hertz O'Hare attempted to charge for extra hours on rental inception, caught that, they removed it. Car had faulty heat. Reported that on return. Were charged for an interior cleaning bill -- they claimed we had a dog in the car. We rented the car to drive to my mother's funeral service. No dog anywhere near the car. We don't own a dog and certainly wouldn't drag it across country to a funeral if we did. Voice mail full. Hertz main customer service would not resolve the issue.

I rented a car on 11/21/14 thru 11/28/14 from the Bozeman Airport, Montana and returned it in perfect condition, even looked it over before returning the keys to the desk (no one was on duty at 6:30 a.m.). One week later Overland West dba Hertz Rent-A-Car sent me a bill to my home in California for $1,755.59 for damage to the rear bumper. I carefully examined this car when returning it and there was no damage.

I was told with the prepay option that if I purchased it and returned the car with more than 3/4 of a tank, I would not be charged the full amount of refilling the vehicle and would be only charged the difference of the cost to fill it. Not true.

FYI: I have not started to plan the details for my holiday yet and HERTZ CAR RENTAL is already the pain I did not want to deal with. I made a prepaid reservation through Travel-Hawaii for December and when I called Hertz to add my GOLD PLUS rewards card to the reservation I was turned down saying that it should have been added at the time of reservation. Moreover, Hertz is charging me $13.50 per day to add my spouse as an additional driver. I have NEVER faced this issue with ENTERPRISE. They add my rewards number anytime and have been so graceful in dealing with me on the helpline.

I rented from Hertz Mountain View, CA rental office. I rented a car here over the Thanksgiving weekend. I had to wait close to 30 minutes before I got to the counter. A representative by the name Thomas was the guy who helped me out. I was given a Mazda 3 which had scratches all over the car. Thomas mentioned that since the car had scratches all over, I'm not liable for any additional scratches I make. I drove off with the car. Only when I returned it I noticed there was an additional charge for $45 ($9 x 5 days) for LDW.

I gave Hertz an 11-day rental reservation. When I went there they only one had person there and this was 9:30 Tuesday, Nov. 4th, 2014. I waited 35 minutes or so. No fuel in car. I had enough to get to the station. They said they lost the fuel card. The manager said to me I picked a bad day to come in. The original rental I could not take out. It did not have a spare tire with wheel. It had a blow up tire kit in it. This kit does nothing for a tire that has a nail in it. It's like fix a flat. It doesn't work. I was in Canada and I couldn't be without a spare tire. Hertz doesn't treat the customers right. The employees they hire don't care about the customer. This is why I have to go through this. Hertz is a big company which bought out dollar rent a car or Avis. The customer is first. They never offered me an apology even from the Dearborn office on Michigan avenue office. I am an AAA member as well. Maybe this may help another customer. Thank you.

We booked a car via Priceline to Hertz with $200. Later at Hertz center, car was not available.So we asked for an upgrade for which they said total is $435 inclusive of 200. While returning car they charged us 435+200=635. When we spoke to manager, he said "Call customer service." After 30min wait time reached to customer service, but then the representative was so rude. He didn't even listen to me. Just told, "We don't know what representative told you." I will suggest people to read contract carefully and not give these people any chance to get your money.

I have rented a lot of cars over the years but never had an experience like this one. Our first car had a bad transmission. First gear was going, going, gone. I wasted 3 hours of my vacation day trading it in for a new one. The "new" one was even smaller than the first and smelled like body odor like you would not believe. Instead of wasting another 3 hours of my vacation, we bought a bottle of Fa-breeze. Every time we turned off the car, we sprayed down the inside to try to get rid of the smell. After using about 30 ounces of spray, it started to fade a little but if the car was left in the hot sun, forget it. When we returned it, the attitude of the check in people was simply, "sucks to be you". No offer of a discount, a refund, or even a simple "sorry". With any luck, Hertz will be out of business soon. I will never rent from them again.

I will never use Hertz again. Here is a summary of my complaints about my recent automobile rental from Hertz Italiana in Florence, Italy in October 2014. I rented an automobile from Hertz that failed within 50 miles of Hertz's Florence office. I was without a rental car for a day and was not compensated for it. I was offered neither transportation nor compensation for transportation back to Hertz to pick up a new car. I was charged well over 1000 euros to replace what was reported as a faulty clutch in the original car, which was in my possession approximately three hours before it overheated. I received no paperwork or receipt from the clerk when I returned the second car at the end of my rental period; I had to send for a receipt on your website.

I would leave zero stars if I could. I was stranded after I had planned on using their rental car for my vacation. They ripped me off for a $100 deposit after confirming my reservation online and taking the money out of my bank account. I printed my receipts and went to get the car three days later for the pickup. Then I get to the Hertz rental at 3109 Tamiami Trail Port Charlotte and they tell me I can't rent a car because my credit score is a little too low. They could have done credit checks online. Everyone can do credit checks online in 20 seconds. IT'S A SCAM! They act like they wait till you pick up a car to run the check AFTER taking your money and setting you up online with a rental confirmation.

I rented a vehicle off Priceline which sent me to Hertz to pick the vehicle up. Now I'm a gold member and a major credit card holder and was denied pick up of the rental because there was no deposit to hold on my major credit card. If you have the same policy for debit as credit it's no need to rent from Hertz when I can go to Alamo and rent with a major credit card with no deposit which I had to do because Hertz is extremely pricey for no reason right now. I went from renting weekly from Hertz too frightened to sign in to the website.

I needed a rental so I could visit family for thanksgiving. I reserved online and I thought I would be good to go when I picked the car up at 3:30 pm Wednesday. But no! I did not have a credit card, all I had was a debit card with $3600 on it. Even though I've never owned a credit card and I've never financed a car or had a mortgage my "Credit" was somehow "Declined". I've always paid cash for everything because I did not want any "Credit". Anyways, I'm pissed because they easily could have told me I couldn't get the car the week before when I reserved it. I could have paid cash at another rental company but of course they didn't have anything left at 4:00 thanksgiving eve. #AnotherLonelyHoliday. SHAME ON YOU HERTZ. I will say the guy at hertz was nice and friendly but that was hard to accept with such sad unexpected news on a holiday.

If it was possible, I would give Hertz -10 stars. This place is a scam, not to mention the biggest joke. I had a prepaid reservation of $71. I paid online to take a few day trip to Indiana that I had planned for a month to see my boyfriend whom lives 4 hours away. My car is old, so it would not have made it. The day I was leaving, I went to pick up the car. They informed me they had to do a credit check (I am 20, I have not rented a car before) and I do not have credit. I asked if they could use my mom's card since she has credit, and they said only the card I prepaid with. So last minute I was unable to rent the car which was the only way to get to my vacation I took off work for.

I will NEVER do business with Hertz again and will advise ANYONE and EVERYONE to not do business with them as well. Their reps at the Salt Lake City Airport need a lesson or two on how to do business ethically and not leave anything behind the scenes. I now have to OVERPAY a bill by $200 because no one at Hertz seems to want to take responsibility for their workers' negligence and not disclosing that we would be paying more than we were told, all to make a sale. I spoke with more than one customer service representative (over a course of 5 days) to get it fixed and all they could offer me was $50 towards my next rental but that is nothing to me when I will no longer be doing business with you. I want paid for what I now have to overpay, not a measly discount for a rental car company I will never use again. I will gladly take my business to other companies and hope others will as well!

I thought I bought insurance that would not allow me to be billed for damages greater than 1000 euros. At least that's what I told the rental agent in Cork I wanted. For an extra 29 euros a day! Total coverage was an extra 43 euros daily! I had damage to the wheels and tires on the left side when I returned the car. I admit, I cut the corners too closely. The roads are narrow there. I was given a bill for $2441.46 for damages. I was charged for towing and loss of use! When I returned the car at Shannon, there was a long line of Americans returning their cars and, believe me, the Hertz reps went over the cars with a fine tool comb and reported anything down to a tiny scratch. They billed my CC without my consent. I got no reply from Hertz. I feel scammed!

Bad services from Hertz London LGW and LHR offices - The staff give me the car in LGW did not let me check the car in and out especially in a rainy dark evening. He wasted my time to show me a big Jeep and a lux Benz and try to let me pay more but not give my booked car. He knew I was already promoted to a upper level but try to sold something else to me. I'm a Hertz Member to save time but your staff just don't care but try their best to sell during arrival instead show me the planned car and check everything with me.

A truck hit my parked car. State Farm recommended Hertz. The entire experience was awful. State Farm had reserved the car and pickup time from repair shop 10 days before. I called Hertz the night before to be sure of timely pickup--7:45 am. Hertz was 45 minutes late. The repair shop warned me about this Hertz operation. They said that there were always problems with Hertz. Did Hertz take me to their rental place a few blocks away on Wisconsin? No... 20 miles out of my way, so the driver could pick up a car to ferry. Hertz rented me their "ferry" car--dirty, dings, scrapes, and scratches all over it. It was such a mess that I asked for a slightly pricier car, but Hertz had no cars --not the entire four days.

Needed to rent a car and priced several agencies. Hertz had the best price, so I went with them. When I picked up the car, I noticed that they had tacked on about $150 in extra fees beyond the original price quoted. I needed the car at that moment and was forced to sign the contract as I didn't have time to make arrangements with another agency. Never had that issue with Enterprise. Learned my lesson and lost $150. Will never rent from Hertz again.

Hertz was a half an hour late to pick me up, without a phone call. When I contacted them, they lied and said that they were already on their way. The driver told me the truth after he picked me up. Second, this rental was provided by my insurance while my car is in the auto body shop. I told them I wanted a similar sized car, of under 14', to mine so it would also qualify for the reduced ferry rate where I live. They first tried giving me a 16' 6" car. WTF? Next I had to settle for a 14' 6" car. I am going to try and get another rental tomorrow but I may not be able to.

Rented a car from Hertz at Dallas Love Field, Nov. 12-15th. First off, the vehicle was filthy inside, seats stained, no floor mats, and stains on the roof. Made the agreement to return the car filled with gas or dry empty and they charge to fill it up. Since I was in Rockwall and on empty I decided to fill up before drop off. Come to drop off my rental and the associate, who was clearly unhappy to be at work on a Saturday was not only brief, but rude about everything. Final straw was when he checked the fuel level and turned to me and said, "Full charge on fuel for not being returned full." (Picture below of the fuel gauge) FULL FUEL LEVEL WAS LITERALLY A HAIR LINE UNDER THE LINE. I almost lost my cheese, but I kept my cool and walked off. Credit card was charged for a full tank of gas on Nov. 18th. I will never use Hertz Rent A Car again. Talk about Nickel & Dime.

The Lexus dealer down the street offered me a rental car while my car was in the shop so gentleman from Hertz arrived at the dealer to pick me up. The minute I got in the car the cigarette smell was overwhelming so much that I had to roll the window down for fresh air. I was thinking this was a shuttle vehicle and not a car customers would drive. However, to my surprise they told me this is your car. I told the associate I cannot drive that car with the cigarette smoke smell so he agreed to get another one. Well you wouldn't guess, they wrote up my rental agreement and took me outside to inspect the car for damages before I leave. As I started walking around the car I began to think that it was a joke as the car was dirty inside with cigarette burns from floor to headliner in addition every panel of the exterior had scratches and numerous dents... and he wanted me make a list of damages to the car!!! Long story short I ended up at another rental car company down the street that had a decent car and customer service.

On Friday November 14th I had a car accident. On Saturday November 15th my insurance company made arrangements for me, with Hertz in Jamestown, NY. I was to get a rental for the time needed to have my car fixed. Well it was a nightmare from the very beginning of the transaction!!!! The "man" in charge (Kevin) was a poor example of professionalism. He was in sweats that had holes all over them, a sweatshirt that was torn, a cotton hat on his head and very poor hygiene! His secretary (Patty) was very uneducated as to the proper procedure to be taken when renting a car. So after being told we needed to provide a 250.00 deposit, the card needed to be in the renters name and on the insurance. We went to the Hertz location and rented the car. Well the computers were down so we had to fill out the paperwork by hand and was given the key and told to have a nice day.

I had rental cars from several Hertz locations in various countries. But I was unlucky to do the same in Thessaloniki Airport (Greece) September 15, 2014. The charge was made to my VISA credit card. While returning the car September 19th, 2014, I was told that $250 deposit that I made would be credited to my Visa card within 10 days. It sounded too sweet to believe and I asked to repeat the time of the deposit return. The response came back to me in a rude form, "Yes, you would really get the deposit within 10 days." In three days it will be 2 months since I got the promise from one of the most prestigious car rental companies. Still, no money, no explanation. Should I sue the company? Any advice will be helpful. Thank you.

I rented a car from Hertz in July 2014...Allstate was supposed to cover the entire rental due to an accident that one of its subscribers caused. Well I was in for the shock of a lifetime when I opened my credit card statement in October. There was a $240 charge from Hertz that posted on October 4th for a transaction that occurred on July 25th! I called Hertz immediately to see what this was about. THAT was when I was told that Allstate stopped covering my rental on July 17th... and that the $240 was for the period of time I had the car after Allstate stopped paying. I flipped out because Hertz NEVER ONCE called the repair facility or ME during the entire time I had the rental to tell me this...and then had the gall to wait almost 3 months to charge me for it. I filed a dispute with the credit card company ..they won't do anything. I am now in contact with Allstate to see what they'll do. If that fails what recourse do I have?? Can I sue them?? I think they committed fraud by using my credit card without giving me the opportunity to return the rental before the insurance stopped paying. Any advice would be extremely helpful!!

Beware of loyalty to the Hertz Gold Plus Program. I was loyal to them for over a decade. I became long term unemployed in 2012. Just went to book a reservation and found that my points had been wiped out AND that there is no appeal process. Had approximately 20 rental days worth of rewards. They say it's because I had no activity. Well no kidding HERTZ...What did you want me to do? Rent a car to get to the unemployment office? I will never rent from them again.

Rented a full size car online and with AAA for Denver Intl Airport. When my husband arrived to pick up the car, he could not understand the heavy accent and broken English of the rep, and thought he was being offered a "free" upgrade to a luxury car. He was told to take the car in spot #628. The car was totally damaged by hail at some point in the past. Even the lady at the exit booth indicated that the car was pretty badly damaged and should be retired. The car was not a "free" upgrade, but instead of costing $116.96, was over $300. Being tired and not sure what had occurred, my husband just signed where he was told to and drove on. He was trying to get to the hospital to see our daughter.

Rented a car after car accident. Insurance was paying bill in full. Company still went ahead and billed my credit card saying it was up to me. Car had a low tire pressure sign on that I chose to ignore because they had not been helpful at check in. Ended up having a flat tire that the office said would cost me about a $1000. They are jerks .... really not willing to help. Tried calling their customer service and they kept putting me on hold and then cut off three times. Waste of time dealing with them. Just don't rent from them.

I was working a deployment in Jacksonville, Florida for a few months and had to fly back to Texas for a medical emergency and fly back to work 2 days later. The airport in Jacksonville is a $70 cab ride from the city. The day prior to my flight from Texas back to Florida, I went online and entered daily rental car prices I would be willing to pay and let the rental agencies either accept or reject my bid. Hertz accepted my $12/day offer for renting an economy car for 11 days upon my return. With taxes and all fees, the total was $211.24, which I paid in full prior to leaving Texas. The car was to be picked up at the Hertz counter at the Jacksonville, Florida airport and turned in 11 days after pickup, as stated in the contract.

I would like to make a complaint about a recent car rental I did in Scotland UK. I would like to explain the whole story. I made the booking online with hertz.com 4 months in advance. I used a debit card to make the booking and the card was successfully charged. In the meantime my debit card was replaced by the bank with another debit (due to bank service changes). I contacted the rental company 4 days in advance just to make sure I would be able to pick up the car. They assured me that I would have no problem picking up the car as long as I present a valid credit card with my name.

Hertz could not repair a puncture and it cost me over $500. This happened to me in Britain when I rented a car from Hertz, Bristol and got a puncture. The first thing it says on the tire repair kit is that I should call the Emergency Roadside Service 0800 28 94 94, which I promptly did. When I called that number the AA replied and neither the AA nor the tire repair services which they directed me to call, nor Michael at Hertz Bristol recommended that I do the tire repair myself. In addition the warning on the tire repair kit says that if I use it I will become responsible for the cost of replacing both the tire and the repair kit.

If you are considering booking a car rental online with Hertz - DON'T!! For my wife and I it has been a horrible experience and we feel absolutely cheated by them. We booked a Mustang online LAX Hertz and when we arrived the car was not ready. We said we returned later or the following morning. After a 14 hour travel journey we didn't want to sit in the waiting room while they sorted themselves out. We returned the following morning and were advised we have to wait half hour while the car was being prepared. We wait.....

Booked a Ford Mustang Convertible with UMP insurance 2 months before going to Florida in September. I was told we would get a similar car if it would not be a Ford Mustang. We arrived at Sanford to pick up the car. I got the keys to a Nissan Altima... I told the employee that I had booked a convertible and that a Nissan Altima isn't even close to a convertible car. The employee told me that Hertz in the Netherlands made a mistake with booking the car. They put in the wrong class and also didn't check the UMP box. They had a Ford Mustang Convertible (the car I booked) and UMP was possible, but only if I pay 301.16 dollars extra.

I was hit by a deer and needed a car, my insurance company sent me to Hertz. Horrible service. The staff needs to be taught people skills and I was overcharged and won't be getting my money back for it. Even after my insurance company spoke to them they won't pay the difference for the overage I was charged. So thank you Hertz for making an already stressful situation even more taxing.

I prepaid for a car for a weekend to visit my family. The website gave me an approximate amount that I would be required to pay at time of service. I went to get the car, and I made sure I had more than what was stated on my card to facilitate getting the vehicle. When I got there they told me they had to add an additional $220.00. I contacted my credit company and they could only do $200.00. I gave them my debit card to use for the extra fee that had more than enough money on it. I had used the account before many times.... But never used the prepay feature.

I booked a car on internet which I picked up at Heathrow. They told me that car I had booked was not available but they could upgrade me at a special price.... and I fell for it! I checked the car for damage to the bodywork and then set on my journey of 300 miles. Arriving at my destination I noticed flaps of rubber protruding from the wall of the nearside front tire and upon inspection could see that these flaps were existing cuts in the tire and were in a very dangerous condition. I called Hertz straight away and they advised me to take the car to the nearest Hertz office the next day which was at Truro. I went there early the next day and the manager apologized and sent me off to ATS for a replacement which the manager assured me would be paid for by Hertz. I also made several complaints to Hertz at Heathrow about being given a vehicle with a damaged tire which could have proved fatal during my first journey.

In the past 3 years, I have attempted to secure a rental with Hertz while flying to destinations. I am a Member of USAA banking and Insurance, a Veterans Banking Organization, that caters to Veterans, active and retired. I have a bank Credit card, that I can use in 67 countries, on seven continents, it is a bonafide Master Card, and Bank Debit Card...except when Dealing with Hertz. I am also a 28 year Member of AAA, the Auto club, and a Premier RV Member. This Membership entitles me to a Hertz "GOLD Club Rental Membership" according to AAA and Hertz.

I received a quote for car rental in Madeira island with Hotwire for 574 euros, 819 USD. For rental period of August 5-21. Arrived at kiosk and they didn't have the car I had been quoted and offered to upgrade for a nominal fee. Everything went well and the car was returned on August 24th. When I returned the car, I noticed that the rental have been converted to euros (819 euros) and told the attended by that it be priced is USD. He Agreed and promised to change it in the system. I believed and left.

Hired the car via Travel republic and picked it up from Hertz at Johannesburg airport. Drove out the airport, straight onto the freeway and then the next day drove down to Durban where I notice there was a slight shudder on the steering, but at speed on the freeway it was fine. A couple of days later I drove up to Graaf Reinet where a friend noticed the one tyre was scrubbing on one side. I phoned Hertz and told them about it. They sent a replacement car. I was charged for heaven knows what, they never told me but a price more than the original car hire appeared on my bank statement.

I went to pick up my car. First of all the lady there had an attitude problem. Very unhelpful. Come to find out they hold a security deposit plus the rental. That is awful. So I told them it won't work but being that I had no way back home I decided to let them go ahead and swipe my card, it declined which I was not too sad about because it would have put me over my limit. The girl, I guess, manager, showed no remorse. I had my family with me and we were stuck. They didn't seem to care. So I called avis and they picked us up and gave me a rental on the spot. Never again will I deal with Hertz, Their attitudes suck big time. They are very rude and didn't offer help that would had made me a return customer.

I rented a Maxima from Hertz for ONE day. I observed that the car seemed a bit problematic like it would shoot forward when I step on the brake at the slowest speed. Even while parking it, I had to be careful. The office close at 6pm and I had to drive a long way so I kept it because I did not have time to return it. My husband was away so I could not have had him look at it or drive with me to exchange it at an airport. I felt really uncomfortable with the car and by 11am the next day, I had an accident with the car on the Turnpike NJ. There was bumper to bumper traffic while going thru the toll so no one was driving or could have gone anywhere. The SAME issue I observed with the car shooting forward when the brake is pushed, was what caused the accident. We were at a crawl thru the toll. I pushed the brake and the car propelled into the old jalopy car in front of me.

We unfortunately had to attend a funeral so we flew into Atlanta,GA and went to the Hertz location at a local airport. Upon arriving at the Hertz car rental the first vehicle we received had no heat. The second vehicle looked like they used it in a bumper car race. As we drove off in the third vehicle the check engine lights began to flash on the highway and we were in the middle of no where in an unfamiliar state, completely terrified. We contacted Hertz several times and after 5 attempts we finally spoke to a rep that gave us the location of a local Hertz to switch our vehicle. We spent an entire day looking for this location that we only found because we got out of the car and asked the locals if they knew the whereabouts of the location. Keep in mind we were in town for a funeral and we missed valuable time with our family simply trying to obtain a vehicle that worked. This was the worst car rental experience I ever encountered and when we requested compensation what they provided was unacceptable as compensation. I would not suggest anyone uses Hertz rental cars. The vehicles are not reliable and they clearly do not care about their customers.

When I got the vehicle the guy said that it would be cheaper to bring the car without filling up with gas but they charged me double when I returned. They don't tell you also that they will charge you $4.95 each time you go thru the tolls and don't let you know that you can get an ETag to avoid the charge. And when I called to get their help they practically laughed at me and did not help.

Very displeased with the way this company runs their business. Me and my father rented a car and paid the 50 dollar deposit that Hertz assured we would get back after returning the car rental. After returning the car the employee at the service desk told my father he would get his money back in his account after 5 business days. After those five days my dad checked his account and the money was never deposited back into his account. I must have called Hertz five times to complain about that deposit. The first time I called customer service the woman I spoke to told me our bank had to release the deposit first in order for us to get our money back. After being told that I went to my bank to ask them about this issue and sure enough they told me they had nothing to do with that deposit because this was an issue Hertz had to handle.

I rented a car at Valencia (Spain) airport with the company Firefly through rental cars.com for six days at a charge of £53.51. When I collected the car, I was advised that it had a full tank of petrol and I could return the car full. However if it required fuel they would charge me, it appeared that for the refuel there was also a service charge of 21 euros for this (I assumed for refueling at the end of my rental). Also I took the option of CDW at 7.20 per day. I returned the car with a full tank of fuel before the six days were up. When I received my final bill, as well as the initial £53.51 charge, there was an additional £74.61 (I.E. MORE THAN DOUBLE THE INITIAL PRICE), which included the 21 euro service charge and CDW for seven days. When I queried this, I was told that the service charge was for providing me with a full tank of petrol at the start of my rental and the CDW was for a minimum of 7 days - which I was not told at the pick up time. OUTRAGEOUS BUSINESS PRACTICE.

I rented a car at Hertz expecting a "Toyota Rav4 or similar" (exact wording). When we arrived, we were given a 2011 Jeep Liberty with 67,000 miles on it. We couldn't tolerate this truck-like SUV for long, so we asked for an exchange. We were given a Chevy Impala with 49,000 miles and little tread on the tires. We subsequently got a flat, 70 miles away from our hotel. When we asked them to come and change the tire, they wanted to charge us $39.00, so we had USAA's road service help us out. We then exchanged this car for a Ford Escape with 40,000 miles on it. At least the Escape was barely acceptable, in spite of bearing noise coming from the rear end... WORST TREATMENT I have EVER had from a car rental company.

When picking up my pre booked car I was asked 3 times if I wished a upgrade which I replied No every time I was very clear that I want the car I paid for. Then I was told the car I ordered was not available and was told I could have a upgrade free of charge. They then asked for my credit card which I was made to believe was for deposit and they would only draw the Money if the car was damaged. I signed the slip without checking because I thought I could trust a big company like Hertz. It turned out I paid for the upgrade anyway without my knowledge for the amount of 318 Pounds. A very obvious scam. And I can't do anything about it because I signed the credit slip without checking.

Rented a vehicle for 1 day on a Saturday, 1 hr before closing. Rental ticket states Saturday 11am to Sun 11am. Returned vehicle same day, Saturday approx 5:30pm. Rental ticket states charges of $67.49 contingent of filling gas tank, which I did - also miles are included. 10 days later I am charged $271.48. Hertz's claim is I returned vehicle after hours therefore I am charged until next business day; unfortunately Monday October 13 was a holiday for some so I got charged an extra day. Who in their right mind would rent a vehicle... return 6-7 hrs later and unless deceived pay $271.48? FRAUD!!! Contacted watchdog.com, BBB, Atty. General, and will be filing small claims with local magistrate... THIS IS BORDERLINE FRAUD!

They rented a car to my daughter. The car had a tire that was not a good tire. When my daughter took the car back and told them about it, they charged her for the tire. They also did not give her a chance to fill the car with gas and charge for the told rental $500.00. I think that was very unfair and I will never go back to Hertz and I will tell everyone I know about Hertz's unfair practices of cheating people out of their hard earn money. Shame on them.

I had rented a car back in early September and had to cancel my purchase that was done online because I didn't have the debit card that I had used online. So I had to cancel my reservations. The worker told me to I had to call Hertz main branch number because it was done online so I did. The guy told me he would put in a refund paper to the refund department and it would take 10-14 days to get my money. Those days passed and nothing, so I called again. Then I was told the paper was never sent through and that this time it would be but I had to wait another 10-14 days. Okay, so I did that and once again I did not receive my money. At this point I had waited over a month to receive my money, almost a month and a half and I finally got my money. Not everyone has extra money for them to hold for that long. I have never experienced such terrible customer service before and I will never ever waste my money using Hertz again.

I reserved a car rental to be picked up in Long Beach California and return to Long Beach but my husband and myself missed our flight out of Portland Oregon and were changed to LAX. I called Hertz back while in route and changed to have the car picked up there in LA. When we arrived it took over 20 mins standing in line before someone came over and told us we could use the keyoffs which we had never used before. No one helped us learn how to use it but finally we managed and then we were quoted $74 plus a $200 deposit for a rental for the day (it was a 4 hr rental) which was different than what I was quoted by phone with my initial reservation, plus no one told us we had a $200 deposit.

I reserved a Van to be picked up on Friday Oct 10 at 8:00 am at the Smyrna, Ga. location. I have used this location several times in the past. I get there shortly after 8 and they don't have a Van available, it's a holiday weekend. So they start calling around and no one in or around the City of Atlanta including the Airport has a van available. I did prepay for this rental when I booked it several week earlier so my credit card has already been charged and I have 6 other people waiting on me to pick them up for a weekend trip that's been scheduled for months and I cannot get a Van. I got no help from the Manager of the location. All I got was "I'm sorry." They could have at least called me to notify me of their situation before I even left my house. They knew the day before they weren't going to be able to accommodate me.

My husband and I purchased a vacation package that consisted of a car rental from Hertz. Monday Oct. 13 we arrived at The Orlando Airport after a late departure from Boston. Once we picked up our luggage we went to the Hertz counter. We were roughly the 4th or 5th customer in line, while waiting there was an attendant asking people if we had a VIP card of some kind that Hertz offers to regular patrons. No one had it so we stayed and awaited our turn to pick up our vehicle.

I hired a rental car from Hertz UK. The same evening the tire had a slow puncture and the nail was clearly visible in the tire center of tread. I have a condition report written by the Automobile Association stating the condition of the tire and they offered to fix it using the car's on board repair kit within 20 mins. Hertz head office interrupted the repair and sent out ATS to continue the work. ATS replaced the tire at a cost of $299 and Hertz used my credit card to pay for it. They are falsely claiming the tire was side wall damaged. The car had only covered 15 miles and the condition report is contrary to the Hertz/ATS claims. I have tried to get my money refunded but Hertz are refusing. It's Fraud and something needs to be done to expose this.

I rented a positively awful car in San Diego. Chevy Spark. I ordered a compact and got an economy with a badly dented door, rips in the upholstery, stained floor mats, many scratches, a cigarette butt in plain sight inside the hatch, and only 1/2 tank of gas. The attendant said, "It's hard to see in a dark garage." I have had rentals like this in 3rd World countries but never in the US. Appalling from Hertz!

My wife booked a car from hertz for me. She booked through Hotwire to save money. We live approx two hours from the airport and felt it would be worth the cost of a rental to pick it up at PDX and drop it off at the airport in Astoria. There was confusion about the drop off point for the car as hertz said it should have been PDX, which made no sense to us. In the end, I was charged an additional $257.40 for a car I used for 2.5 hours. In discussing with hertz customer service or I should say NON-service, they were extremely rude and completely non-caring. I will never ever use this company or Hotwire again!

I booked in advance for a Mustang to celebrate my 50th birthday. I chose Hertz because of their reputation and because my 5,000 strong employee company uses them. When I booked online I was offered an upgrade but declined because the car on offer was another V6 (Camaro). When I arrived at Hertz LAX I was offered an upgrade but declined it because I expected the car to be a V6. The clerk told me that he could upgrade me to a V8. I asked him whether the car really was a V8 and he told me it was.

I was charged $25.50 without any knowledge of having signed up with PlatePass. I rented a car through Firefly (Hertz Co.) and they took it among themselves to charge my credit card with this third party "PlatePass" that I never used for any tolls.

A warning to fellow travelers who are offered an Upgrade at Hertz. Unlike other car rental companies, Hertz when offering upgrade will add full charge of new car to existing price, so you actually pay for two cars and not the difference between the different sizes. It is actually better to cancel original booking at desk and then rebook upgrade car. This is what other car rental places have done in the past.

Was at the Jacksonville, FL Airport, reserved a Toyota RAV4 & was told they had a gas spill & the only 2 cars available was a Porsche & a Jaguar until the rest were cleaned. Really? My reserved car was going to be $200 for 5 days & they wanted me to rent one of those cars for $1,200. After about 30 minutes of this story, I opted for a Mercedes SUV or it may have been longer. When I returned the car the person checking me in said that he wasn't aware of any gas spill or other issued lately. He quite calmly said, “Oh they got you to upgrade didn't they.” What deceptive way of doing business. Never again will I use or recommend a Hertz Rental car.

I rented a car from Hertz in Carcassonne, France which had already been booked through Ryanair. The booking office was very busy with too few staff. I was asked if I wanted insurance to which I agreed; no price was mentioned. I gave a credit card as required. When I received the statement from Hertz, I had been charged almost 100 Euros for the insurance and a further amount for cleaning the car; cleaning was certainly not necessary. On objecting to the bill I received a useless reply. In my opinion Hertz France is dishonest and I would recommend anyone to use a different hire company.

We had a very unfavorable experience with Hertz rent a car in Toronto, Canada airport. We were not told about the toll roads in Canada, but were given maps to use them. If we had been given a vehicle with Ontario plates we could have used the toll roads for free, but we were given Quebec plates. This generated charges. We were also not told about how to return our vehicle. Hertz was closed when we returned our car and we were not sure what to do. We found a security guard who finally helped us. We were late for our flight. I would have liked better instructions and information. I was very disappointed in Hertz, especially since we paid top dollar to rent from them. I tried to contact Hertz, but was transferred from person to person and was never helped.

Reserved my rental car two days prior to pick up. Received a confirmation. Arrived at the Smyrna location to pick up my confirmed rental car and the rep nonchalantly let me know they have no cars available to rent. I asked to to get another car from another location and was told no one else has cars. I then got on my phone with customer service to find a location with cars while the reps paced around the location with no sense of urgency. After about 15-20 customer service was able to help transfer my rental but to a location about 28 minutes away in West Cobb, Marietta. The reps at the Smyrna location did nothing to help but hold a phone, pace and every now and then look at the computer screen.

I booked a Ryanair flight from Dublin to London Stansted and added car hire through Hertz. I paid with a credit card through a bank account I have in the Republic of Ireland although I live in N. Ireland in UK. At the Hertz desk in Stansted they asked for same credit card which I did not bring as it was of little use in UK. They then cancelled my booking told me there would be a £30 cancellation fee and they offered me a car at nearly twice the rate with Ryanair. I declined and went next door to Europcar and hired a car at a much cheaper rate. I never received anything other than a confirmation of the booking from Ryanair and it does not state in their conditions that the booking will be cancelled and a walk-in rate charged. I feel as though I was mugged by a firm whose employees just have one aim - to extract as much money as possible. I even offered to pay cash but that was not acceptable. Is this not an example of unfair contracts?

Agent tells me the rate comes to 463 for a 5 day rental but with the managers special, it would be 463 if I take the full insurance coverage. Fool me once... I took the car because I wanted to get to my destination. Hertz, never again.

I read bad reviews online about this Company but we booked through Hotwire and had no choice. In the reviews people said they were charged for things they didn't agree to so I was on the lookout for this when we got to the Hertz Desk at the Fort Meyers airport. I told the representative not to charge us for anything extra and we already bought the insurance through Hotwire. Well so far we got charged over 50.00 for a tank of gas when we filled it up a mile from the airport and 50.00 for Easy Pass? We went through one toll and paid cash for that. I called Hertz and they said I needed to fax them a copy of the receipt for the gas. I never save my gas receipts so I guess I am out of luck.

I went to pick up my rental and was not told there was an additional $200 deposit even though I was using a major credit card. When I went to look at the car, it was filthy and I wouldn't let my dog ride in it. They asked if I could come back after I got off work to pick it up. So I had to make another trip to a disgusting car!! Stains all over the seats!!! RENTERS BEWARE!!! WILL NOT RENT FROM AGAIN!!!!!

We had a long waiting line to get our rented car. Each employee took more than 20 min with each client. People in the line were getting angry. Talked to manager, he said it's the planes that come all together. No help. I took pictures of the long line. Avis had a line but went very fast. Sacramento Airport : Do Not Rent, Hertz wasted my time, then it gave us a dirty car!!!! Terrible experience!

Shame on you Hertz, to be affiliated with this type of company. It has been over 100 days that I went on vacation in Texas and I'm just getting this bill? To make this worse my Google trip map didn't take me through any toll roads. Hertz, you need to take care of this before PlatePass gives you another black eye.

I was charged 48 Pounds for an extra driver without being told about the charge. Hertz refused to refund the charge.

Hertz would not honor an internet arranged contract through their subsidiary Dollar Car Hire saying that as I did not have a credit card, only a debit card, they could not process the security payment. Have not had this happen to me in the past ever. Went round to the Dollar car desk at the airport who were only too pleased to provide me with a vehicle using only my debit card. To add insult to injury, the Sheila behind the Hertz counter hoped I would have a nice day. How could I have a nice day after she had potentially wrecked the rest of my trip to the US. Bizarre.

We were in Novato California. We took a taxi to pick up our car and the person at the desk in Novato told us he didn't have a car for us. He showed us a list of other people who were expecting a car that day and said nobody was going to get a car. We had to call a taxi and try to find a car to rent. We finally found one in San Rafael at Enterprise. They were wonderful. I just called customer service and they hung up on me while I was relating my story. Very rude and unprofessional company!! I always thought Hertz was a reliable rental company. I guess not.

I hired a car from Hertz to drive from LA to San Diego and back. First car they supplied had a faulty SatNav which I only discovered when driven back to hotel only to have to drive back to Hertz to complain. They gave a replacement car with working SatNav. However the SatNav has got to be the worst I have used. It was pretty slow to update and the view doesn't change when approaching road junctions to give a clearer picture. My Google Maps Navigation on my phone was actually better and clearer than the ironically called Never Get Lost SatNav. Also I had to fill up petrol before given the car back which is normal. However I wasn't told how to open the fuel cap or whether it was diesel or not and couldn't find it anywhere on the car paperwork. I had to call up their customer services to find out and was passed to about 3 different people. Anyway will try another company next time.

Strongly recommend consumers be careful using Hertz auto rentals at Florence Italy airport. Extremely busy and you are rushed through the process. No check on rental car and explanation of issues deemed important to operation of auto. We were provided with Ford Focus which had certain way to get into reverse. Never encountered this before had a dangerous situation on freeway because of lack of proper instruction by Hertz. Car seats were soaking wet when we picked up car... no washer fluid and lighter connection didn't work so we could not use GPS.

I made a cross country trip to San Diego on an AAA reservation made 5 months ahead of my arrival date for a month's vacation. I reserved an SUV for the month with a confirmation number and prearranged date of arrival from Hertz at Marvin K. Brown in Mission Valley with departure date and return to the airport at the end of the month. Upon my arrival at Marvin Brown I was appalled to learn that the Hertz rental office was "closed". It was Labor Day! What? My rental unit was 45 minutes north, so arrived there with no car and no way to get to the grocery for food.

I got charged for things I never asked. The manager at the location wanted to make more so he put in my contract. I called Hertz, they only refund 25% of the PAI. That's insufficient for me. Very upset.

I had to wait an hour and 1/2 for a rental that I booked a week before. The car I get has bald front tires, HUGE milk stain on back seat, oil change needed light on and to top it off you could not touch a surface that didn't leave a residue on you. It was gross. (My husband had to stop at the store and get cleaning wipes to clean the surfaces.) And the finale to this is that I needed to return the car a day early (did not ask for a refund) but the customer service rep basically flat out said too bad we're stuck with it until the day I was scheduled to drop it off which upset me and I asked to speak with someone else. She put me on hold and when she returned, proceeded to tell me I can drop it off wherever I'd like but I will be charged an extra fee. Please tell what has this world come to. You try to save a dollar by not cleaning or maintaining the car. And to make a few more bucks you'll charge me extra to return it back EARLY. WOW I'm speechless.

We arrived at the Rome Airport with a prepaid car reservation. There were 60 people waiting in line in front of us when we arrived. Three hours later, we are still in line waiting for a customer service representative. If we cancel and walk over to any of the other counters with a ten minute wait, we lose our fully paid reservation.

Hertz Allston / Boston - Nasty business populated by nasty, incompetent personalities. I was in my second accident of the year a weekend ago, insurance set up reservations for me and off I went to drop my car off at the local auto body shop. PRIOR to arriving at Hertz, I made a call and asked what the requirements to rental were. I no longer traditionally bank, I use online/prepaid bank and it suits me quite well. I seldom rent cars...because, you know...I own one and the one time I recently had to rent a car my card was not a problem (at another major rental company). I was told: license and credit or debit card. That is it. No caveats. No disclaimers about the type of credit or debit cards.

I has a rental car for 1.5 days at Hertz. They blamed a very small scratch on the mirror on me. I haven't done this. They are trying to replace the mirror on my costs. I am an automotive engineer. I understand cars and I am very carefully with cars. I wrote them letters. They are very disrespectful and charge you for uncaused reasons. I am an international traveler - I have 400 rental cars in my life. Never an issue. But what Hertz is doing is worst thing. They are stealing from me. I am involving now the board of directors everywhere. Only bad comments on the internet. Enterprise and Alamo, and others I never had an issue. I would not recommend going to Hertz at all after my experience.

My mother and I booked a rental car reservation online (**) with Hertz from 07/04/2014 (Independence Day) at 6:00 p.m. to 07/07/2014 and were quoted an estimated total of $82.66 for three days; however, we did not find out that the rental office would be closing at 4:00 p.m. on that day until later. My mother could not get off work early enough to pick up the car from the location, so I suggested to her that she ask the rental car company if she could pick up the car a day earlier for no additional charge since she was already quoted a rate for three days. In other words, we were still allowed to book the online reservation to pick up the vehicle at 6:00 p.m. even though the office closed early at 4:00 p.m. The clerk informed us that the website does not recognize holidays and still wanted to charge us for four days. We had a long trip starting Saturday, so that was why we did not change the reservation to Saturday. I argued that it was not the clients' responsibility to ensure that the company's website was working properly and that the company should have honored the quoted rate, but the company refused.

My husband rented a car at Miami airport on 17/9. He did it through Hotwire. Hotwire charged us and Hertz as well. I did the deal with Hotwire so Hertz shouldn't charge me. Hertz says my husband agreed to pay insurances that we already paid to Hotwire when he picked up the car. If that is true why they don't show me where he signed ok to that charge? I will add I am surprised for the BAD customer service that Hertz gives. My husband called the customer service and they treated him so badly telling him they were not going to keep talking to him back and forth, is that the way to treat customers?? Besides that they told him they were going to call the day after to give a solution to the problem. That was on 29/9 and we still waiting.

First of all I have been renting cars from Hertz since the 90's and never had a problem until recently. I made a prior rental reservation. When I arrived to pick up the rental I was told that my card was declined. I called my card company and they said the rental was scanned for $284.00 but my rental fee was only $38.00 for one day only. This caused some concern humiliation, frustration, and the inconvenience of my plans. I had people waiting so this also caused all kinds of disappointment. This kind of problem needs to be addressed.

We rented a car from Hertz at Boston/Logan airport on 9/26/14. The agent I spoke with was friendly and personable, she never mentioned how much we would be charged per gallon of fuel if the car were returned with less in the tank than when we got it. She offered to let us pay upfront for the full tank @ $3.55/gallon. I declined her offer. -- BIG mistake. We returned the car two days later at 4:45am. We were unable to locate a gas station to fill the tank. We were advised that the fuel charge would be $98.65 ($9.98/gallon), I have a receipt with that charge. My credit card was charged $99.00. I left a bad review at Hertz.com. From the reviews I read on their site and on this site, I don't see any reason to call them unless it's to make me even more angry and to raise my blood pressure. It makes no difference to them. I will tell everyone I know to never do business with Hertz, that they can't be trusted.

1. Despite numerous "no smoking" signs (in the car and around the workplace), I was forced to drive around with a cigar smell for a week. 2. I was admonished to put fuel in the car when I was done driving it. That makes sense. However, the sales representative NEVER told me how to open the fuel cover. (I finally figured it out). 3. I was pleased with the selection of the make and model of car.

I rent a full size SUV from Hertz from August 4 to August 11. At first I did not choose the "return the car in a different location" option. On August 4, my flight was delayed for a whole day, so I called Hertz to modify my reservation. I called three times, representatives asked me about the details of my reservation, and I clarified I wanted to pick up the vehicle on August 5 in Bozeman, and returned it on August 11 in Las Vegas. None of Hertz's three representatives said it was not.

We reported damages to a Hertz rental, filled out a vehicle damage report, gave credit card and insurance information and all our personal information. Our credit card company requested information from Hertz several times. We never heard anything about this incident (no calls, no letters, no e-mails) until we received a letter from a collections agency over a year later. Since it is now too late to file with our credit card company and since we have still received nothing about the incident, we sent a letter disputing the claim. Meanwhile I have tried to find out what happened and tried to contact Hertz. I got a phone number and e-mail address of the person who was supposed to be in charge of our account.

I rented a car from Hertz. Arrived at appointment time they did not have the car. They sent me to store two. They had no available veh too. They sent me to store three who had car and rented it to me. When I returned they tried to raise rental price. All employees except first store were very nice and helpful but they can't make cars appear. I had to call corporate, spend 18 min on phone getting it fixed. What a bad way to run a business. You rent cars you should have cars to rent.

My wife went to get her rental car and was told they would hold $201.00 just in case she did not return it on time. My wife is 63 years old and we already more expensive than most other places. Sioux Falls I know we have few choices. This is a personal slap in the face. My wife goes once a year to see her 96-year-old mother. I know that it no concern to you. But I hope the same happens to you then you will see what I mean.

I arrived at Tampa International on September 19, at 11:20. 10 min later I was at the Hertz counter. I was told by the counter agent that my car was not ready, and that it could take anywhere from 10 to 40 min. for the car to be ready. Even though I made my reservation in mid-July, when making the reservation I was asked at what time I was arriving and through what airlines. I was told by the agent that I could upgrade to another vehicle and wouldn’t have to wait. I was traveling with my 70 year old mother so I contemplated taking the car. My original car was going to be $26. I was told by the agent that the upgrade would be $54, not a huge difference. What he failed to demonstrate as he took out his highlighter was the $15 a day upgrade fee. You can say I should have read the contract closer.

My parents who are on SS and are 86 and 88 used their credit card to help me get a car. We were told their money would be released after I paid in cash the balance owed, that night at midnight. It is 2 days later and their bank account is empty because you people won't release their money. Hertz lies and all they can say is they are sorry. They still won't get their money released. Elderly people who depend on this money to live, are you serious! Change your policy or explain it better. I would never have let them do this had I known it would take this long for them to get their money back. I will never use Hertz again.

We were an elderly couple in a hotel in downtown Montreal. I asked directions to Hertz multiple times as we were walking from the hotel. The manager took pity on us (ayk) and picked us up and drove us to Hertz. This was way above the customer service we expected.

Reserved a car several days in advance for pick-up in downtown Dallas on a Saturday afternoon. The location is actually the Sheraton Hotel and the Concierge directed us to the Business Center to get the keys. We arrived on time and the Hertz kiosk was off/not working. The person running the office advised us that there wasn't a car for us, or any cars at the location! He gave us a number to call which we did and we were told we'd receive a return call. That never happened. We called back after an hour and were told that we could create a new reservation at another location for a substantially higher rate. When told them that we expected them to honor the existing confirmed reservation they said we could only get a new reservation at the new rate.

I rented the car at LAX. Lines were so long, even through the diy in the computer it took 1 hour to get a computer. When I returned my car I got charged $98 besides the $45 that I previously paid since I did it through a third party. I always do my reservations through a third party but I have never gotten Hertz as a company. I called the 800 number and they said I turned the car without gas and also I had the extra insurance and besides they charged me $30 for a toll road. I called the toll road and they forgave my fee, which it was probably $1.50 and I sent the letter to Hertz twice through fax and once through mail. I have called at least 10 times during a period of two months and still I do not see any credit back. I have talked to a manager and many reps and everyone seem to apologize and said that wait 10 days. It's been a couple of months and they have not been able to give $30 back.

Rented a car from Hertz at Sacramento airport. The car had a missing hubcap. First of all, how many Hertz employees saw that car sitting there with no hubcap! I tried to change cars online, said they had no other cars. Mistake #1, it was late, did not go to inside counter to tell them to give me a different car. Mistake #2, did not take a picture of the car before leaving the Hertz parking lot, it was late.

After a car rental in November 2013 at Bergamo airport (Italy), Hertz-Firefly made 4 unauthorized charges on my credit card in different months along this year 2014. These movements were made manually according my bank. I have been claiming the Customer Services by e-mail, twitter, facebook, and none gave me explanations and they didn't reimburse my money. More than two months sending evidences and no solutions. HERTZ-Firefly Customer Service it is GREAT SHAME! IF YOU DON'T WANT TO BE STOLEN DO NOT USE HERTZ-FIREFLY.

I had to rent a car with Hertz in June 2014 because I was rear ended by someone driving a Hertz rental while they were on business. I have never ever rented a car before so while I was doing the paperwork the agent asked me if I wanted collision damage waiver insurance. I asked the agent, "is this something I should get", and he advised me most people do. So I did what I thought was best and now I am stuck paying $255.50 out of my pocket!!! Bottom line - the claims manager that I had to deal with was extremely rude and not any help whatsoever. I will never rent a car through hertz again and as I work with the public everyday I will be sure to spread the word.

I rented a vehicle from Hertz. The first time I called the representative captured my information, except for my credit card information, but I gave him the information to send me a confirmation of the reservation and he confirmed. 30 minutes later I had no email. Called Hertz back and spoke to a different representative who claimed I had not made a reservation and nothing was in the system to reflect otherwise so I provided the information again. I went to Hertz at the RDU airport to pick up the vehicle where the line was ridiculously long as one customer was getting into a verbal confrontation with an employee. I should have take the foul up with my initial reservation, the long line, and the customer confrontation as a sign to go someplace else but I've been loyal to Hertz for twelve plus years.

I thought that at $35/day, I had gotten a good deal for a mid-size car via Priceline. It was to be a Hertz car that I would pick up at the airport in Portland. Because it was from a Priceline bid it was prepaid. But the way that the pick-up went, if I had not been very careful I would have ended up paying for a much more expensive car. As it is I ended up with an extra charge of $13/day for a second driver. This company, Hertz, is no longer a company you can trust or rely on. If you have a Hertz reservation, be very, very careful about what they charge you for your car. And leave lots of time in your schedule for your car pick-up. Their customer service is slim to none and it can take an hour or more to get your car unless you are a Gold Card member.

I rented a car in Amsterdam Netherlands. Didn't know that my drop off airport was wrongly entered to VIENNA AIRPORT instead of AMSTERDAM. So long story short, they charged me 400 EURO for airport transfer fee after I drop off my car in Amsterdam airport. I had been trying to get that money back for 3 weeks now. No phone call, no email... This is horrible customer service. I will stay away from them!

I rented a car from Hertz in Italy on April 19 for four days. I have no complaints about the car. When I picked up the car in Rome, I was told the insurance I had paid for with the rental was essentially worthless and that to have any real protection I needed to buy the additional coverage for 30 euros per day. I knew better than to fall for the collision damage waiver scheme, but due to the urgency of the pitch, I did. My agreed cost for the rental, which I pre-paid, was $246.14. The extra amount Hertz charged to my credit card was $255.61, which more than doubled the cost. Part of that charge was for an additional day's rental. I was about an hour late getting to the drop-off location in Florence because the initial rental agreement had a different drop-off location than the document I got in Rome.

I realize most people bother writing here just to ** and moan, most sound fake and made up. That's why I never bother leaving reviews cuz I hate complaining. But I wanted to take the time now and tell you guys (Hertz) that you managed to totally surpass my expectations on my last rental during my business trip to Boston. The new car rental building in Logan Airport is awesome and it seems the employees take pride in that.

I rented a car in Memphis, TN. The car kept stopping on me out town. I returned the car and was advised they were going to send to the car to the shop. A month later they started call my son's phone who is 16 years old. This was not the primary number that was listed, saying I stole the car. My son provide the employee my number and she continue to call until the next day. At this point the employee sent a text saying they had me on camera stealing the car that I turned in a month prior with a recipient. I contacted the district manager who assured me he would take care of it. He advise me he was going make area manager aware that didn't happen. I had to contact the BBB to get an answer.

My first and last experience with Hertz was at the Denver airport. The agent was friendly enough but guided me to a new program that involved talking on a screen to another agent for the actual booking. I stated I just wanted to rent the car, no extras. I felt I was being upsold and pressured (borderline a scam) to insurance coverages, intimidating consequences if not covered by the proposed insurance, prepayment of the gas that I said from the onset of booking I did not want. I chose none as I always do when renting a car. Also, other car companies give you a choice of cars to rent without being a premium member; Hertz does not.

We are on vacation, flew into LAX, California today, 9/16/2014. We have a reservation and so far are waiting over two hours for our car! We have a baby with us and luggage, baby stuff for a week. We are not mobile enough to take our business elsewhere. There are no cars here. Keeeeep on taking reservations.

My husband and I rented a mid-sized car from Hertz at Dulles Airport this past weekend. There was a very long line with one VERY unsatisfied customer complaining bitterly about an upgrade he was overcharged for. This held the long line of us, who were waiting for our rental cars, for an unreasonably long time. I saw 4 people behind the desk, but only 2 seemed to be dealing with customers. The 2 who were working did seem polite, but very rushed. The good spot in this, I thought, was that there was a big sign saying that Hertz cars were now all non-smoking cars...Hooray!

My experience with Hertz was probably the worst I have ever experienced from a global travel brand. We arrived to pick up our prepaid rental vehicle at the Hertz location in the train station in Rome (Termini). There was one representative and a huge queue of customers all in the same predicament. It took the representative over 22 minutes to handle each customer. He was typing with one finger. After 2 hours and 20 minutes, we were finally called. The customers in line, unable to deal with heavy luggage, had all placed their bags against a wall. We did too since it was impossible to have them in line with us for that period of time.

I rented a car from Hertz through Hotwire over the Labor Day weekend. On the way home I was hit by a teenage driver who crossed the center line around a curve. The non-insured driver was cited. The Hertz car was non-drivable and was towed to a tow yard. I had both enough liability and non-insured motorist coverage for the damage. Immediately when I returned home (Sunday) I did the following: 1) I alerted Hertz via the 800 number about the accident. 2) I alerted my insurance company.

I rented a car for three weeks from HERTZ CANADA; Car Pickup on July 29 and Return on August 19th at Gatwick Airport; LONDON, UK. I returned the vehicle on August 19, at 8:00 am with a full fuel tank. I filled the tank the first time at Headington (August 17, 2014 in the evening, £41.7), then I parked the car until August 19 morning. On August 19, arriving at Gatwick airport, I filled the tank twice around 7:30 AM for a total of £8,68 (twice to be sure that the tank is fully full, bills 1, 2 and 3). The officer (woman) who did the car inspection confirmed that the tank is full. I told to her that the fuel option on the rental record is checked accepted but I put have the tank full. She told me to not worry about this, any extra charge will be refunded on my Visa card. So after having spending £72 to fully fill the tank to avoid extra fares; I was surprise to see the the amount of £72 charged on my Visa card, 20 days later, by Hertz Middlesex (UK). Another thing about the Fuel Option in the rental record, the agent who made the record at Gatwick airport tried to sell me this option under pressure and explained that Hertz will fill the tank only if necessary and will charge me the difference.

I was involved in a car accident and needed to rent a car, so I decided to rent from Hertz. The first car they gave me was a 2014 Nissan Maxima with over 50,000 miles on it. On my way home I realized they gave a car that was on E. I called back and they actually argued with me saying that I was the one that used all the gas. I live 5 minutes away and the car was in my possession for 15 minutes. When I exchanged the car the next car broke down on my way to work. They told me I could return the car but I will need to fill it up. Do not go with is company.