Hertz Reviews

I got no special instructions what to do in the case of emergency caused by the snow storm. Fortunately, my family and I were able to made it safely to Frederick but had to dig about an hour through the snow to get on the driveway. At this time from the radio announcement it became clear that it was not safe to get on the road anymore.

Many of Fredericks roads, including our Morrow Way got completely blocked by piles of snow. I telephoned the Hertz office the same day to let them know that I'm here and the car got blocked by snow but it was closed. The next morning it turned out that Mr. J. Doll wants me to pay for the extra day and disregards the circumstances. He insisted the car should be delivered on time and was not concerned about safety. My attempts to explain were burried in a fruitless discussion. I am deeply dissatisfied with such a service that I find dishonest and disrespectable to its customers.It is not clear yet how much I am supposed to pay extra since the car is still blocked. Minimally, I am obliged to pay an extra one-day rent, which is ~ $48. It could be up to three times more than that.

A day later I received a call from the local Hertz manager wanting to know where the car was. Finally it was found in the airport pay parking. I told her that the Colorado Springs Hertz folks had been told about the car and given the keys. The manager advised me that the Hertz offices do not talk to each other and that the office in Colorado Springs had simply thrown away the keys and called no one. She said that was standard and that this type of thing sometimes happened.Now, Judy has been charged $860 for the rental car. The charges apparently include an "upgrade" fee of nearly $100 for the change of cars during the contract. They also, I understand, include charges for a locksmith to make new keys for the car, since the Colorado Springs office did not return them or notify the local office. While I am faily sure that the fine print in the contract specifies that these charges may be made, under all the circumstances I feel that Judy has been treated very poorly due to Hertz company policies. This outcome has worked a very serious financial hardship on Judy.

The charge had to appear on the contract Stephanie accepted when she rented the car. It's important to read those contracts carefully before driving off.