Frontier Airlines Reviews

I booked a flight for a friend of mine yesterday, June 26th flying out of Orlando, Florida to St. Louis. Today situation came up where she cannot fly so I called to cancel and refund the flight only to find out they're charging me $99 of $143 ticket as a processing cancellation fee. I will never do business with this company again and I suggest anyone else look elsewhere to a reputable airline that does not have shady business practices.

I'm upset with Frontier Airlines. I had purchased 2 tickets from San Antonio to Las Vegas for August 17-21. I bought those tickets on March but Frontier keeps sending me email to change time. I had called last week for them to leave my reservation alone and to stop changing it but tell me that they cannot accommodate me to any of the flights.

Frontier have a lot of hidden fees. Why do passengers pay for carry-on luggage, snacks, drinks and not to mention $40 to check in a luggage? The flight from LGA to MIAMI was delayed 2 hours without any prior notice. The flight from MIAMI to LGA was delayed due to "flat tire, not to mention the plane been idle for 2 hours before the departure time. This is an inconvenience and not professional. One more thing the staff are not friendly at all. I will NEVER use this airline again, worst experience ever! I'll pay the extra money.

They don't even deserve a star. We were scheduled to fly out this morning from Portland. They cancelled our flight. Left us hanging. They refunded ticket, but we are out an extra hotel night and double what we spent on first tickets for a new flight. They will not make it right. Tell us that unless we have a voucher we cannot get reimbursed for hotel. Several people were left hanging without a flight. They better improve on their customer service! Will never fly them again.

I needed to cancel a ticket I had purchased with Early Returns points. There is a $75 dollar fee for each of us. Total $150 to get my points back which takes 5-10 days. What a crock, $150 fee and it takes almost 2 weeks to get my points back! This is outrageous!! Frontier fee's people to death!! They need to get their act together if they want to keep customers!

On 22 June, I flew from Nashville, TN to Denver, CO. When I arrived in CO my luggage was missing. I signed a statement and was told that I'd receive daily updates from a Frontier rep yet I haven't received anything in 2 days. Every time I call the Denver Baggage Service, I get their voicemail. Besides this company charging you for each little thing, they seem to have little concern over my missing luggage. During my flight, I discovered several pieces of chewed up gum stuck in the pocket of the seat in front of me. I did find that the customer service reps at check in were polite but that is the only good thing this airline has going for them. I recommend that everyone avoid flying on Frontier.

I could not believe the egregious price gouging to book a seat and carry on a bag. FRONTIER ought to be ashamed of themselves. I cannot wait till this airline is out of business so no one will have to have another horrible airline experience. I will NEVER, EVER fly with them again. They should have a negative star category for companies like this.

My son attends one of the federal military academies. He was suppose to get to come home for a week before he went out on a sea tour for training, and we had booked his flight home with Frontier Airlines. Unfortunately, a few days before his flight the US Department of Transportation and MARAD, put out a temporary stand down on all sea time and the school would not allow the cadets to travel home. We called Frontier and presented them with everything that we as parents and my son was given in writing regarding these orders, however Frontier would not refund us or issue us a voucher for later travel because it did not meet their "guidelines". This paperwork was good enough for both Hotwire, and American Airlines who both fully refunded our money for his return trip. We will never book with Frontier again! Delta and Southwest also refunded or gave vouchers to other families in the same position, fly one American, Delta, or Southwest!!!

Okay... giving one star is even too much. I travel a lot for business. Frontier was my first time (and IT WILL BE the LAST). Why I will NEVER fly with Frontier? They charge many fees such as Carry on bag for $45 - $100 ea., water for $2, assign seat $8, and more (that I do not know of). It may seem cheaper to fly with them, but if you include those hidden fees, you might be end up either paying for more or very similar to other major airline. I was not happy that I had to pay for $45 for my travel size carry-on bag that fits perfect on overhead compartment. Hello Frontier but So long Frontier!!!

Trip Confirmation Number: **. Trip date 07/01/2016. This is a flight which charged me $179 for a flight from Orlando to Denver. The next day fare was dropped to $120. When I called up the airlines they denied to provide me with the lower fare. Please avoid this airlines at all cost. They sell their tickets at higher cost to customers who plan in advance and then drop the price suddenly. This is ridiculous and unfair.

I wish I could give this airlines NO stars! They broke my BRAND NEW stroller and have done nothing about it! I have emailed 2 times, called the number the ticket agent gave me 3 times, called their customer service line AND have left a complaint on their website. No response. When taking care of this matter at the ticket counter, the agent seemed very annoyed by the fact that she had to do anything. She kept asking me when the stroller was purchased - who the ** cares?! You broke it, you replace it! Luckily I recently received it as a baby shower gift so I was able to retrieve the receipt. I will NEVER fly this airlines again. They claim to nickel and dime you for every little thing because their flights are so low - bull. I flew in a newer aircraft, with friendlier employees, cheaper bag fares, with drinks and snacks included for half of Frontier's price.

My flight was from LA to MCO on 16th June. I was in queue prior to 45 mins, suddenly the mindless guy standing there told, "No more check-ins." I requested them for 1 hr almost to let us board the flight, instead one more emp (lady with cloth on her head comes and they both started blasting on us and it is our fault). Is this way you ppl treat customers? I am accompanied by 2 toddlers and a senior citizen which timely requires medical attention, I informed them, but they are so rude and senseless people that they are not aware of anything. They told me that "Manager will come and talk with you at 5:00 pm." Manager came at 8:00 pm to had a word with us, again these 2 emp started laughing at us that we are now complaining manager, to my urge request I don't care about my flight now, I do care that these 2 attached snaps emp get strict action against them, so that they learn a lesson that it is because of customers they are earning a "Bread" for living.

Worst airline ever! I paid $476 for my round trip ticket from Philly to Orlando. What I didn't realize was I was going to have to take out my credit card many more times after I already paid a hefty amount. Other airlines were only $50 more or so but I opted for the cheapest flight for obvious reasons. Who doesn't want to save money?! Well little did I know that I would have to a. PAY for my seat on the way there and back!! b. PAY to carry my own bags on board!!! c. PAY for a can of soda on board!! Really Frontier?!? I can understand paying to check in your bag because that comes with a SERVICE of a person loading your bag on board of the aircraft and taking it off, but pay $45 each way to CARRY MY OWN BAG?!? RIDICULOUS!!!

This is the 1st and LAST time I will ever fly Frontier Airlines. 1st thing was they let a very very drunk passenger on the plane leaving out of Atlanta. He had to be removed from the plane. He walked by my son and pushed him. When I confronted him I was held back by a Frontier Airlines employee who stated that he was really drunk. My thought was did you not know this before you allowed him on the plane? Because we were headed out on vacation, I was calmed down by my wife and son. I took my seat and placed my bag under the seat in front of me and settled in for the most uncomfortable flight of my life.

Got to PHL well before flight due to "panicky" emails about long security lines. We get there to check bags at Frontier (First mistake) then there are NO TICKET agents. No rep to tell you they won't be there till 2 hrs before boarding. This is BEFORE you go thru security line. Thirty something people in line to check bags, NO agents, no sign, no warning. No seats to wait. Elderly people very VERY uncomfortable standing all that time. Agents finally come, an hour and a half later. The three of them are grumpy as all hell. They grudgingly check people in, as if we were doing THEM a favor. We get through TSA, which mercifully, didn't take all that long. Make our way to the gate, nobody there till 1/2 hr before boarding. People are griping about having to pay for carry-on bags.

My biggest complaint at the present is that I booked a flight and had to cancel, cancelled in allotted time. Of course they run your credit card immediately, but I was informed that refund takes 1 to 2 months depending on your next statement cycle before credit will appear in your account. Tried calling corporate office but was cut off twice, go figure. Frontier is not my favorite fly in the sky. Will never fly Frontier again as I haved other issues, but this my most recent.

I was wrongfully charged $60 at the gate for a small carry on tote bag at the gate. I was held hostage and forced to either pay or miss my flight according to the gate agent. There was no reason for charging this fee for a tote bag that could easily fit under my seat. This airline will steal every cent from you and has already taken advantage of consumers with over $220 million in baggage fees last year alone. Avoid their deceptive fares, you will pay more in the end. It's like riding on a crowded city bus and the seats are equivalent to a park bench and the waitresses on-board hate their jobs working for the worst airline and take it out on you the passengers. One waitress refused to give the safety announcement cause she didn't feel like it and stayed in the back reading the entire flight, never came out once till the flight was over! Worst airline on earth.

Kiosk were outdated. Customer service was non-existent and they charged me 60 bucks for my carry on. Upon entry to plane... it was dirty... chips crumbs on the floor.

My flight was yesterday June 2 from MCI to Philadelphia. Actually was the (inauguration) first flight from MCI to Philadelphia... (I am diabetic / with few other health issues which it requires me to take few pills and I need to take few pills/medication at night time which by that time were on the air). First of all they don't offer you no drink or anything. You have to pay with a credit card, or you don't get nothing. So when was the time when I needed to take my pills, I ask the flight attendant, if I can have a small glass of water for my medication. Her answer was, "No sir. You have to purchase it." I told her okay, but I didn't carry any credit card on me, but I have (plenty of cash). She refused take cash (I understood that was the rules). A gentlemen which was sitting next to me, told me "Sir I can buy it for you."

This airline was HORRIBLE! First of all, what airline charges you to check a carry on bag. I paid $30 both ways for a carry on bag. Luckily I happened to check the night before to see what the bag fees were. Mind you, I fly all the time. I have never flown this airline before and never will again. Most airlines the most you will pay for a checked bag is $25, and never for a carry on. Luckily I was only going out of town for a weekend and only needed a carry on. You also have to pay for the seats. Like what airline charges you for the ** seats? I mean my God don't you think that would come with the purchase of the ticket. But it gets worse. I arrive and our flight is delayed 2+ hours. I did not make it to my destination until 2 am in the morning and my flight was scheduled at 7 pm and it was only a 2 hr flight.

The ticket price looked good, but then the add-ons started. I didn't take too many, only a checked bag in order to shorten the security lines, and it was a little cheaper than paying for a carry-on bag. The price of the ticket was a few dollars cheaper than the same flight on Allegiant, but here's the rub. Frontier does not take Pre-Check or Global Entry (I have both) and the consequence of this was long security lines (I am 77 years old) so I will never, ever book on Frontier Airlines again. Once on board, the seat padding is so thin that when the lady behind me put something into her seat back pocket, she was clearly invading my very private space.

Flight 1432 from San Fran to Houston Memorial Day - a nightmare! Arrive at SF airport at 8 am, told of delay for 8 hours due to mechanical probs. Frontier cannot help in any way. No other flights out until the next day and no partnerships with other airlines. My hubs and I were stuck. 8 hours became 10 and there we sat on a holiday in a sucky airport. When we finally boarded the plane and arrived in Houston, it was 2:30 am!!! We had to go to work the next day, that is why we picked the early flight that would have got us in at 4:30 in the afternoon. After numerous calls and also talking to the agents at the Ticket Desk, no one could help. SOL. THIS AIRLINE SUCKS... THEY ARE BUDGET FOR A REASON. They cannot help you, no airline relationships, no backup planes (are you kidding)... So you wanna go cheap, just remember, you get what you pay for.

One of the worst flight experiences I've ever had. From check in to finally getting home the next day. Customer service is lacking beyond belief. The Kiosks were all out of order, so instead of a quick check in you have to get in line. The woman at the check in counter was on her cell phone! Mumbling information to me that I couldn't understand. Apparently they charge you to pick your seat, and then wanted to charge me $45 for my carry-on or $30 to put it with the baggage. She said booking through a third party always charges and that all the airlines do it. Not true. They put you between a rock and a hard place. Of course I paid, I needed my stuff! It went with baggage. As of today I still don't have it! Another person was charged $60 for his carry-on right before boarding!! He didn't know about the policy either.

NEVER EVER WILL I FLY FRONTIER AGAIN. I've always hated flying this airline as they have the worst attitudes and the worst customer service. But now I not only have to pay for a seat (Ummm WTF. Isn't that include in the cost of my ** ticket?! ), but now I also have to pay for a carry-on?!?! This is FREE on any other airline. Ended up checking my carry-on because that was cheaper. Turns out this "cheap" (yeah right!) flight cost me more than any other one I would have flown and had a way better experience. I would never recommend Frontier to anyone. Except maybe my worst enemy because that would be a true punishment. WORST airline ever. I genuinely hope you go out of business as you're not doing a single person any good. What an awful company. This is why you'll never be ranked as high as any other airline. You're the lowest of the low. Congratulations on losing yet one more future customer.

Agent refused board me with my carry-on unless I pay fee. I flew to Chicago with the same luggage without fees. I told her this is my only carry-on and it fit the bin. She refused to board me and I almost missed my flight. She was extremely rude and embarrassed me in front of the other passengers. I asked her for her name and she refused. I asked for a supervisor and when she came "Shante" she also refused to give me her full name colluded with the agent. Feeling helpless, I gave them my credit card and they charged it $60. I disputed the payment with my credit card. I submitted a complaint to Frontier and they replied, "This is the way things are." It is not just the agents, it is the entire corporate structure of this deceiving airlines. Never flying Frontier again even if it is free!

I was not satisfied with all the service, especially I did not understand why you charge for a carry-on luggage and your compartments are out of order. Here is a photo I took from my last flight. I do not think it is reasonable to charge $40 for my carry on (each way) and you do not even have space. If you have feedback on that or what can you do about how to better your service in regards to charging too much please email me at **. A refund would be great. Thanks.

I booked on Tues (May) for a business trip that would occur in Sept and had all my arrangements made. Paid 192.00 for the airline tickets. I received an email on Thurs (not even 48 hrs later) saying they changed my flight day (Wed) to a day earlier (Tues). I called the airline and asked why and they told me there were no flights on that date I booked. I requested a refund and was told it was against their policy to give a refund. How can this be advertised for purchase for availability on Tues, booked, paid in full, but actually there isn't even a flight on that day. Isn't this fraud?

This is the worst airline I have ever flown with. Their seating fees are ridiculous. I thought I was getting a cheap flight but with the fees and bag fees I didn't save any money. They charge you to check a bag... and they charge you to carry on a bag! They charge you a change fee even if they are at fault! Worst flying experience of my life!

Worst flight of my whole life. It was a physically and emotionally traumatizing ride. After taking off with the highest level of turbulence I've ever experienced despite the clear skies, we wobbled back and forth on either wing while making a very sharp turn before ascending upwards. Then the pilot took us up past 20,000 feet where we sailed over the top most layer of cirrostratus clouds. Me and the people behind me were like, "We're not flying to the Caribbean are we?" (meanwhile I had to hold it together because a freaked out 14 year old kid was sitting next to me).

Returning to Orlando from Milwaukee I felt accosted by some loud big mouth shouting at me "did you pay for that carry on". She might just as well put a gun in my gut and demand all my money. This was my first and last flight with Frontier.

As compared to other flights, Frontier charged me for the seats while checking in. Every seat has a different charge. So if you are unaware of the seat charge, we do not tend to check in until just before the flight. For a bag which I have taken as carry on on various other airlines, Frontier charged me $30 dollars each way for my bag. My bag was sent as a check-in bag on Frontier airlines. Therefore overall the cost to fly on this airlines works up to a lot more as compared to other airlines. These charges should be suggested before we book the flight. These hidden charges are not mentioned anywhere before we book Frontier tickets.

45 minutes before takeoff, the inexperienced check-in clerk with the bad attitude stopped socializing long enough to happily inform me that I couldn't possibly make my flight. She was so surly and condescending and told me she could put me on another flight in 2 days. This was the first and last Frontier flight I'll ever book. Cheesy airline, awful customer service. The worst.

Worst customer service representatives in the industry! Bryant at ticketing in the Cleveland Airport is a disgrace to all those who take pride in customer service! Granted he does work for the lowest class airlines I have ever been exposed to. I have worked in customer service for 20 years and have had the privilege of serving many people to include frustrated patrons. I sincerely hope I have always conducted myself in a more friendly manner than Bryant of FRONTIER AIRLINES. If you choose to fly FRONTIER, do yourself a great favor and read through all the reviews. I certainly wish I had. Remember, "You get what you pay for."

We booked PHL to MCO Round trip 4 tickets. We cancelled trip due to health issues and customer service said we get some refund as credit I can use later and saying that it will valid one 1 year. Now I am trying to use that credit and they are saying now as expired. Without using any trip they are eating my money. I am not at all happy with Frontier airlines services. They are not friendly. Only they need money for each and every service.

I bought a ticket from miami to las vegas. It was a great price. But like they say nothing comes cheap. After I bought my ticket. Friends were telling me pick my seat. When I went to the net I was shock to find you had to pay for your seat each way. "For real" depending on where you were seated you had different prices. Then as you keep on reading the website you also had to pay for your carry on. First and last time with the sneaky airlines. Next time I will pay more and not have the hassle this airlines puts you thru. And to boot the company uses "onetravel" for you to book which they also charge you for using their services. Never ever again.

I have been wasting tons of time and energy trying to straighten out these idiots, first about the 45,000 missing miles from my account, and now trying to get my expiration date on my miles extended. I have spent approximately 25 hours on the phone with them. They have absolutely NO clue what they are doing. I have to call them 10 or more times to get anything done. If I did not have almost 100,000 miles with them, I would tell them ** off. Their frequent flyer program is a complete joke; most connections require you to waste 8 or more hours in Denver airport! I cannot tell you how much I loathe these fools. FLY ANYONE ELSE BUT FRONTIER!!!

Our spring break plans were almost ruined by Frontier. Southwest saved it. TSA played a part, as there was an unplanned security system failure, but the aftermath was handled very poorly by Frontier. Our seats were given away in front of us to standbys, while we held boarding passes and our luggage was on board... the children crying the whole time. Customer service failed to re-route us on a flight we could have taken had they cared to tell us in time, and they said there was nothing they would do... They were busy, so bug off. All in all, it was a terrible experience.

What a cheap outfit. I had a small bag with pants and shirts and they charged me $40 at the counter for the second carry on. That was more than half the cost of the one-way ticket. Physically I should have stuffed my computer bag in the clothes bag. Combined they were smaller than most other passengers single carry on. Once I get screwed over by a company, I usually NEVER go back to do business with them. I will pay twice as much to any other airline in the future, just to keep these pukes from extorting money out of customers at the last moment. This company made $220,000,000 ($220 Million) last year on baggage fees alone. It put them back in the black as far as financing.

This airline is a complete joke. I am pregnant and was told I could fly by my doctor due to a serious medical pregnancy complication. I called them after faxing medical documentation to them to get a refund. I was on hold for almost an hour to be told I could only get credit. I was transferred numerous times. The manager then said the documentation didn't have the info they needed which it did. I read her the letter and pointed to the exact location of the "missing info". When that tactic didn't work she told me there was a $100 fee to cancel. When I told her the last person told me it was $50? It suddenly was $50. After screaming at her and telling her I'm an attorney and denying a refund for this is illegal she agreed only to tell me it will take at least 2 billing cycles to be refunded. I have yet to see a dime. DO NOT use this ghetto airline that has zero respect for its customers.

Let me just start off by saying that our most recent flight with Frontier was an absolute NIGHTMARE! For starters, it was delayed by 2+ hours. Every single family on the plane was separated from their child. I, personally was separated from my 3 kids (6, 10 and 11 years old) and I was sitting next to 2 other children (whose parents were 15 rows away). The lady in front of me was at least 10 ROWS away from her TWO YEAR OLD, no exaggeration (she also had a baby on her lap). The 2 year old was found roaming the plane three different times. But even besides all of that, the ride was AWFUL... A real life nightmare. There were lightning storms all around (the exact reason that other flights were CANCELED)... Why our flight was allowed to fly is beyond me because the turbulence was so bad, we had to hold on to the seat in front of us to keep us from flying all around (even with a seat belt).

We were anxiously anticipating our first family vacation in seven years - a long weekend in San Francisco. The fare on Frontier seemed too good to be true but I booked five tickets anyway. Our trip was set. Three months later we got to the airport at 4:30 AM for our 6:30 flight. I paid extra for our seats ($60) and a good deal more ($150) for the amazing benefit of carrying clothes with us on our trip via luggage. Even still all of the hassle seemed economically worth it as we had a direct flight to SF for a full three and a half days of coveted time with our adult children. We waited in the Frontier line which had an Apple vacation trip coming through. We may have been the only ones not going to Mexico.

Booked 6 months in advance to make sure we got direct flights. Now two months before vacation they email me and tell my flight was cancelled. And now I have to wait two weeks for refund and still need to find flights. They are all hundreds more than I paid. So pissed and stressed out. Never again.

My fiance and I had a long planned trip to Vegas to get married. We booked the trip through Expedia and honestly didn't pay much attention to the airline until close to time to fly. The bag fees and seat fees were annoying but we were so excited we didn't even care. And then they mistagged our 1 bag sending it to Ft. Myers while we went to Vegas. This bag contained all of our things. Most importantly, my wedding dress. Honestly the baggage people in Vegas were so nice but we found out we couldn't get our bag until after 4pm the next day. More than 24 hours later. We delayed our already booked ceremony by 2 days because the chapel in our hotel that was already booked and paid for wouldn't be open after 4 the next day. We laughed it off until the next day when they called and said our bag was now stuck in Cincinnati and wouldn't be there until after 4 the next day.

We were flying from Tampa to Cleveland. The plane arrived with a front tire problem. While they had a part to fix it, they couldn't get maintenance to fix it. We were well over an hour late leaving. While we were waiting the flight crew (the captain) was complaining about maintenance not showing up and how it was going to screw up his next flight. Once on board, the flight attendant (with a really bad attitude) insisted our stowed luggage must be moved back a row to accommodate luggage from the front row passengers. No passenger from the front row put luggage in the overhead bins.

I've made several bad purchases and had bad experiences, but this is the 1st time I've ever been so upset to write a review. My family (me, my husband, our 23 month old twins, and 12 year old son) flew Frontier this past week and it was such a horrible experience. We were returning home from vacationing in Orlando and spending the week with my in-laws who drove from Tallahassee.

I fly to the Cincinnati area for work all the time. I usually fly Southwest, but they don't fly into Cincinnati airport. They only fly into Louisville and then it's a long drive to Cincinnati. I went to Cincinnati with my boss via Southwest, but needed to come home earlier than my boss. He booked me on Frontier so he wouldn't have to drive an hour and a half each way to drop me at the airport. He could just drop me at the Cincinnati airport if I fly Frontier. NEVER AGAIN.

It's bad enough they charge you for checking in luggage ($25), but they charge you even more for carry on ($30). It gets worse! If you change your mind and need to make changes at the ticket counter, the fees get jacked up to $40 for a carry-on. I was too upset to even ask what the fee would be for checking in luggage at the counter! I guess I should be glad I wasn't flying Allerrant which was the Lax airport counter next to Frontier. They are charging $5 just to print a boarding pass. What's next? Charging you for breathing air!!!

I was going on vacation to visit a friend who worked in Disney World, and being the cheap, college graduate that I am, I searched around for the lowest airfares on Expedia, Orbitz, etc. I knew I wanted a non-stop (hate flying, can't do two take-offs in one day), and would have to pay a little extra for that. I booked my tickets through Expedia, United flight out from Dulles to Orlando (I will be reviewing United after this as they were MUCH better than Frontier), and Frontier was my flight out from Orlando to Dulles. The reason for two stars is because the flight was actually on time departing and even landed 20 minutes early, pretty much that and the fact it didn't fall out of the sky were the good things. Frontier's costs at first look much lower than the other big airlines until you realize all the hidden costs and horrible quality/service. It was about $60 for my flight, plus other taxes and fees.

Yesterday (4-06-2016) while I was trying to confirm my husband's flight I found that we had to pay to reserved a seat! I tried to get just whatever seat was available but they were all blocked. I then had to pay $27.00 for a window seat. We also had to pay for a "carry on" bag in addition to the charge for his check bag. When my husband arrived at the airport they again charged him for his carry on bag and additional $40.00 which I had paid. I checked my bank statement and the charge of $52.00 was deducted when I paid on the previous day. This airline is not a bargain. He was also treated rudely at the check-in by the desk clerk.

In December my daughter and I flew from Atlanta to New Orleans with my 2 small grandchildren for Christmas. The flight was delayed for 12 or 13 hours. They kept telling us different times we would depart, but yet on the website it said like 1:00 am we would be departing. When we asked why the website had a departure time of 1:00 am and they were giving a different time they could not explain.

I have read a lot of complaints but I have flown with Frontier a lot lately! I have always been treated nicely. I have arrived safely to each destination and clearly that's the most important thing to me! Cheap flights but yes you do have to pay for carry on or checked baggage. But when you can get a cheap fair for $29 each way, then I have no issue paying for my seats. It still works out cheaper. I feel I can't complain about the price of soft drinks etc because I am normally on the plane for a short time until we arrive at our destination! I will continue to fly Frontier as long as I feel safe and it's cheaper than the other airlines. :)

I flew on Easter Sunday March 2016 Denver to San Francisco and had the rudest, most entitled flight attendant ever. It was almost like he went out of his way to be rude not only to me but everyone else. Perhaps it was because he was working a 6am flight on Easter Sunday, whatever the reason. I will NEVER, EVER IN A MILLION YEARS NO MATTER WHAT FLY FRONTIER AIRLINES again. I hope they go out of business.

Travelers beware! You often get what you pay for!! Although we were pleased with the price of the flight, when we saw how horrendous the customer service was, it explained a whole lot!! This company does not care about the customer at all! Once they have your money, they could care less what you think of them. My mother was traveling on March 18th, 2016. It was her first time traveling with this airline. She was coming to New York as we had a terminally ill relative to care for. Although she arrived 90 minutes prior, she was told she could not get on the flight. The staff at the ticket counter worked at a snail's pace and had no sense of urgency.

They attempted to abandon my 12 year old unaccompanied minor when the departure was canceled. They first told everyone there was a delay because the pilot was stuck in traffic... that turned into a BIG LIE about weather causing the cancellation. It had been scheduled on time departure ALL DAY. Weather was clear in Denver, runways were plowed, and there was no weather between Denver and Memphis... but if they claim weather... they are off the hook. Then they had the nerve to charge me the next day an additional 140.00 for stuff I already paid. I'm hoping... but doubt I will ever see a refund. They are criminal in their disregard for people and their access to your credit card information. Shame on you Frontier... SHAME. Never gonna spend a nickel on this worthless airline again... EVER!!!

A little more leg room would be great. Other than that I have not had any problems with them. Would also like to see them not nickel and dime me for a advanced seat or baggage fees. Waiting on a tarmac was the reason I will never fly Spirit again. Frontier has always got me to my destination and right to a gate. Frontier has always been reliable. One time the plane we were suppose to take was broken down in another city. Rather than cancelling the flight they took a plane that was going to the same location an hour after ours and put us on that plane and had the people from that flight wait.

Not only do you pay for every tiny little bag, carry-on, seat, etc, but the wait times on the phone are never less than 20-30 minutes during which you listen to non-stop marketing materials. Flights are routinely delayed and canceled with no refunds. It takes a lot for me to leave a negative review, but Frontier just can't get it right.

I used to be a Frontier Airlines premier customer. When all their extra fees hit, I went back to United. Years passed. A company hired me to do a presentation and ordered my airline ticket - from Frontier. I was happy to try the airline again. After trying to check in at the kiosk, I was told I needed to see an agent. After an hour in line, the agent said I might be denied boarding. I waited another hour in the security line. At the gate, I was told to wait, so I waited another 45 minutes. The flight was "oversold," and I was bumped.

If you bought a ticket and changed your mind and wouldn't fly, never ever think of cancelling it. They charged me 99 dollars for the flight I am not taking. That's so ridiculous and nonsense. They are not explaining it clearly on their website. When you just press the cancel button, you get an invoice in your email account that you have been charged through your credit card. This kind of behavior is so rude and I think it is disrespect to passengers. They are total thieves and cheating people. Never ever am I going to fly with Frontier.

I recently purchased a round trip for 2 from Denver to John Wayne Airport. The trip out was United, the way back was Frontier. When I went to check in, I found they had slightly higher baggage fees, $35 per piece - annoying but somewhat expected. The next thing that irritated me was the charge for our seats - $20 per seat. At this point I'm irritated but agree to pay the $110 of additional fees. I then received an email with my receipt but with a total of around $240! The receipt showed an additional $130 of taxes and fees - these did not show when I put in my credit card information! Keep in mind this was for a ticket that was already purchased and had already paid applicable fees. Hopefully this gives ** me insight. I won't be flying with them again.

I bought 2 round trip tickets to Tampa, Florida. The flight departure at 7:00AM. I traveled with my little boy so I did the check-in for 3 of us and for one checked bag online at home. I came to the airport at 6:05AM. There was a huge crowd before the Frontier counter. The line was so long and we must get in line and wait till our turn to check in.

Booked 3 tickets from ATL to Las Vegas, arrived at airport 3 hours prior to flight. Plane overbooked arrived to gate prior to departure and the plane was already gone. No one was even at the ticket counter. I couldn't let my children stay in the airport over 24 hours until the next flight. Delta staff assisted more than Frontier ticket staff and online personnel. Paid Delta to get to destination and the same thing on return flight. THIS IS THE BIGGEST FRAUD EVER! I paid 2600 emergently to get to and from destination after I had paid Frontier 1300 to begin with. Enjoy Frontier because never again. Never ever again. I am going to sit back and wait for the day you go under for the unethical business practices. Enough people are going to hear about you eventually. If you are reading this review--heed the warning...next it will be you if you fly Frontier.

HORRIBLE! My husband shoes were stolen out of his bag and all they could do was send an e-mail saying "sorry these things happen". NO call or refund of baggage fees. We basically paid someone to steal from us. Just disgusting, robbing hard working individuals!!

I am sick and tired of this company. There is no valuation on earth that would value this company's inept approach to value flight, customer service or business model period. It's broken! Who in their right mind would invest in a company whose customers can't even book a flight properly online without 1) the price changing, 2) fields changing information, and 3) not even know if their flight, baggage, and fees go anywhere near maintaining an airline. My past experience with Customer Service sends you to someone outsourced who is a "manager" or "supervisor" who have nothing to do but follow some robotic flow chart for servicing passengers prior to flight, reservations booking or even late flight arrivals and baggage handling.

I purchased a round trip ticket from Phoenix to Milwaukee for my grandmother's funeral. Got to the terminal an hour early. Asked for directions to the Frontier terminal. Needless to say the man pointed me in the wrong direction. Well that being said I arrived at the Frontier Terminal 35 minutes before my flight was scheduled for take off. I approached the ticket counter to check in only to be told I had to arrive 45 minutes before my flight time. I explained I was on the way to my grandmother's funeral and could see the plane out the terminal window.

I thoroughly enjoyed Midwest Express Airlines until Frontier bought them out. I recently purchased a combo trip (air/hotel/car) with insurance and had to cancel. Hotwire took care of the hotel and car graciously; on the other hand, Frontier, the piece of crap that it is, didn't. Nothing against the CSR that assisted me, but my cancellation included a fee of $99.00 per passenger and NO REFUND. At least not in cash as they'd give me airline credit (for an airline that I'd never book on again if I didn't have to) to ride on their piece of ** Embraer cattle car flights within 90 days whether I need to fly or not within 90 days. First off, their number is wrong both on their site and at Hotwire; (800) 432-1359 has been changed to (801) 401-9000, a LONG DISTANCE TOLL CALL for a major call center? What are these people smokin'? This is utterly inexcusable.

US Ranking - Top worst 5 airlines - Frontier is at #5 and will be at #1 very soon. Hidden Luggage Fees - $45/carry on bag - YOU DON'T SAVE MONEY WITH FRONTIER!!! Extra charge for Seat reserved (not necessary) but trick customer out in doing it ($11 to $25/seat). Extremely Bad Customer support team. Consistently Delay of Flights - only 74% on time and probably worst this year. Seats are extremely small of normal passenger - I am 5'9 and felt like I am 6'5". Check out over 450 hundreds of bad Frontier reviews from Consumer Affairs website - https://www.consumeraffairs.com/travel/frontier.html.

I am a business traveler, and a regular customer of the big names: United, American, Delta and my absolute favorite airline, Alaska. I fly about 50 weeks a year. Due to a last minute business deal, I had a project starting in Denver on Monday, which I found out about Friday. With less than 3 days to go, the "normal" airlines charge way too much, and my ticket was not a business expense, so I was seeking a cheap alternative. Enter Frontier Airline. In past years, I flown Frontier and had no complaint, so I thought, sure, why not. Seattle to Denver, 2.5 hours flight.

Hello yes I arrive at the Frontier boarding desk about 7:25 p.m. give or take and I asked intended "was this the Cincinnati boarding area for Cincinnati?" She reply yes so I went to have a seat. I got on my phone talking to my family member then I noticed the sign boarding sign change from Cincinnati to Minneapolis so I ask again "what's this deal for Cincinnati?" She said yes.

I was very disappointed with the past trip that my family made from Denver, CO to Portland, OR on Friday February 26th and returning on Monday the 29th. For the first leg we were delayed for about 5 hours because of the flight from DC and ended up being at the airport for over 7 hours waiting. We were to have taken off at 9:25 am, but ended up leaving at 2:52 pm after arriving at 7:30 am at the airport.

Do not, I repeat do not ever fly Frontier Airlines! One of the plane's engines failed... arrival time to airport was 8:30 for 10:45 flight... flight was delayed from 10:45 to 2:06 pm. We get on the plane taxi out to runway entrance and then have to go back to gate for a "fuse check." We took off and then about 20 min in flight rough toll at coaster ride, 10 min into flight we had to fly with one engine lopsided back to Seattle... denoted to stand in line for an hour then had to wait to get a hold of them on the phone because the staff had left the gate. Several other customers and passengers got hung up on.

I called Frontier Airlines after making a reservation online and explained to them that I selected Feb. 20th for a departure and instead was selected for Feb 21st which was an issue with my Chromebook (non-Windows) computer and the calendar selection. The cost was $111.00. After the CSR informed me that there was a difference in the fare and that I would be charged an additional $36.00 which I said was fine. The CSR then processed the reservation and I observed that I no longer had a seat number and she stated that she was unable to get a confirmed seat (5A) which I had previously had because I would then have to go to the gate and get a seat assigned to me.

Worse customer service and airline "Total Rip Off". I had booked two [2] airlines tickets round trip from Fort Lauderdale to Denver, traveling on 02/28/16. I called customer service 24 hours in advance to inform them that I needed a name change because the person that was accompanying me was sick at the hospital and could and could not travel with me and that according to their website Q&A a name change would cost $75, well although expensive I was willing to pay an order not to lose the ticket that was purchased. The total SHOCK was when customer service informed me that the name change would cost me $550, WHAT??

I was traveling to Orlando FL for a meeting. I arrived in KCI airport to check in my bag in 1:50 pm. My flight was for 2:30 pm, but I could not find anybody in their check in counter. An airport personnel told me they are at the gate when I went there. Frontier personnel told me that I should have been there 45 min before the departure. I told her the only thing I saw in my paper was that they would start boarding at 2 pm and it is still 10 minutes til 2.00. She did not want to hear that and told me it is going to cost $60 for me to check in my bag. I told her, "I already paid $35 for my bag." She stated, "This is additional." She continuously stating that it is my fault and I have to pay for it.

I had booked a flight on Frontier one way. Not more than 30 minutes later, I needed to cancel it. I called the reservation's line to explain why and that I would like to refund it. She advised me that it could not be refunded as it was a non-refundable ticket, but I could use the value for future travel for next 90 days. I asked if I would be mailed a voucher or credit. I was told no - that the reservation # was all I needed.

My wife's father passed away on tuesday night and we started looking for flight to Miami to start the funeral process. (We live in Charlotte). We were unable to find any reasonable flights here last minute but we did find flights with Frontier in Atlanta. Although Atlanta is 4 hours away we book 3 flights so her brother could come also. On Wednesday we have a flight at 10:10 am. so we left Charlotte the day before, drove there and stayed at a family members.

Frontier is the absolute worst airline experience I have ever had. I've flown them twice before and aware of their fees. However nowhere in the purchasing process is the 45 minute cut-off mentioned. I arrived at the ticketing counter 44 prior, spoke with an agent and was told ticket was closed and there was nothing they could do. I called the customer service line frantic 42 minutes prior and got nowhere. Spent majority of this time on hold. I walked to the security line to see if I could have made the flight. There was 1 person in line. Took a picture. Zero line! Seattle is one of the best airports on speed for security.

I've been traveled a lot and I never had any bad experience like this time when I flight with Frontier airlines. They charged $60 for my standard carry on luggage and $35 additional if I want to choose the seat other than randomly seat was assigned by computer. It is not about the money but I am talking about loyalty and good customer service here. I felt they just rip off their customers with little amount of additional hidden charges. It is not the right way to do business. Why don't they have the same system likes other airlines. Be upfront with the price. I have no problem with paying more for my ticket but I don't like the way they tried to charge me more like this. If they don't change the way they do business I think I would lose a lot of customers soon. Perhaps if they keep doing like this no one would want to flight with them anymore and they will be out of business soon.

Arrived at Las Vegas airport on 2/16 for my flight to Cinci. Printed boarding passes from kiosk and waited for next representative to check in our luggage. Was given a luggage tag receipt and our bag was snickered and we were sent on our way. The woman also told us that our flight to Cvg would begin boarding in 35 mins. I asked her why it said a different time on our slip and she said "ignore it, it was wrong." Fast forward 6 hours landing in Cinci in 30 degree weather. Our baggage didn't arrive. Went to baggage counter and gave that rep our slip and she tells us that our bag was checked into someone on the Denver flight under her name.

Our flight to Orlando from Denver was scheduled for February 15, 2016. We arrived at Frontier bag drop line 60 minutes prior to departure of our flight for which we had boarding passes in-hand and only needed to drop our bags. By the time we got to the Frontier counter it was 6 minutes prior to departure of the plane; there was no bag drop line separate from the full service counter and no other option to drop our bags without waiting in the full service line.

Worst customer service. Flight was delayed and Frontier never mailed or posted on the website until way too late. We were at the airport for 10 hours! Flight never left at Louis to come to our airport until 12:00. My flight was scheduled to leave at 11:50. Unacceptable. Then our crew clocked out because it took so long on the ground! Then the crew cut in front of passengers to get on the shuttle bus after customers. Horrible!!!

I first was not going to check in bag when purchasing a ticket, however, it was cheaper to do so from the airline's website, so I choose to do so to save money. I left DIA and arrived to DSM to find my bag is missing. In distress, I headed to Frontier counter, the only location in the airport to claim lost bags. I had to wait ONE hour because no staff was present. In that hour wait, SIX people missed their flight because no staff was present. Once a Frontier person arrived, all six people were turned away with no extra assistance. I was given a claim number and told to wait five days. Frontier does NOT SCAN bags in!! Frontier had no clue where my bag was located and no knowledge of how to obtain bag by bag ID number given to me at checkout. I spent the entire next day trying to reach customer service to assist me and it was stressful. I would have never checked bag in knowing they do not scan bags. I will never fly with Frontier airlines again.

On 02-13-16 I was supposed to depart from CVG to Denver (connecting) to my final destination San Francisco for graduate school auditions. I checked in online and received a confirmation email but was unable to print my ticket. Apparently I must download the Frontier App in order to make the ticket visible in my iPhone. Due to the winter vortex I arrived to Frontier's ticket kiosk one minute late and would not let me print the ticket. I had checked in already on my phone for without seeing the ticketing agent. I also realized while checking in that carry-on bags are not included in the fare, so I was charged $40 online (even though the website claims to be cheaper to check bags in if online than at the airport) each way ($80 total for a 22" bag) at the time of check in.

Booked a RT ticket via Orbitz on a Frontier flight. Was given a single dollar amount for the flight. The return flight was cancelled by Frontier with no available alternative on Frontier for six days. Frontier offered 25 cents on the dollar arguing that the return seat was only 1/4 of the total fare. Of course I had never seen any such breakdown. I had been quoted one price for the RT ticket. I had to pay $500 just to get home because Frontier had no flights (and wouldn't help find one with another airline). Frontier indicated none of this is their problem.

Headache - 10 p.m. flight out of Salt Lake City on frontier, arrived at the gate 20 minutes before takeoff plane had already departed from the gangway... Nobody at the ticket counter 10 minutes before the flight was scheduled to depart. When I got back to the ticket counter outside of security the ticket agent boldfaced lied to us saying that he had been standing at the ticket counter until 2:05 p.m. which was a boldfaced lie. Frontier could not get us on another flight until the next day. I had to book travel on American Airlines my favorite airline. In frontier refused to refund me my seat assignment and my carry on bag fee that I had to pay extra. This is the worst airline ever and I hope they go out of business.

Flew from Vegas to Orlando on the red-eye so we could sleep and go to work the next day. My party of 5 had seats in the back. The inflight attendants talked so LOUDLY about recipes, man issues, and other personal things. No one could sleep. Sadly everyone was too polite to point out how rude they were acting. Worst flight ever!

I paid for a trip for my sister and niece to come to CA for a visit. The return flight I booked through Frontier. They notified me that the flight had changed. It would now be an all night flight arriving the next afternoon!! I told them that wouldn't work, she is a little girl and needs to be in school that day. They had no other flight to offer me. I said I needed to cancel it and book through another airline. They tried to charge me $100 a piece! The whole flight was only $286! I fought with her, and I asked to talk to the manager! After a few minutes she came back on and said it would be refunded. It was never refunded! I have my credit card company disputing it now! I have had to now pay $400 for that same flight because it is closer to the date of the trip. I feel LUCKY that my PRECIOUS CARGO is not flying on FRONTIER AIRLINES! If that's how they run their business, I can only imagine how they care for their planes! Never again!

Recently I traveled to Chicago, IL. I was on my way back and this happened in the O'Hare Airport. So I came into the check-in desk. There was this African American lady and I came in an hour and a half before my flight. The flight was at 7:10 so she just looked at me and say I was late and that the next flight available was till the next day and on top of that I had to pay for the new flight. She didn't even bother to help in nothing else so I believe this was so racism because there were no line in the security line and I just don't believe she should work there. I'm never using this airline again. I called the customer service number and the person said, "There's nothing I can do." I ended up paying another airline because I had to came back on that day.

This airline is a bunch of thieves. They stole my miles accrued. They only let you keep them for 6 months. I tried to call to get them back and no human answers the call. I waited for 60 minutes listening to an annoying message play over and over again until they send the call to India and talk to some useless idiot who says hold on hold on this and that. You can't even speak to anyone who speaks English and has a brain. America business please stop this garbage sending our jobs overseas. Frontier Airlines is garbage!

If there was an option to give no stars, I would've rated Frontier Airlines that. When our party tried to check in flying from Salt Lake City to Denver there was no ticketing agent and the kiosk wouldn't let us check in. We were 50 minutes before our flight -- within their own policy range -- and because there was no one at the ticket counter, we missed the flight entirely. We would have had enough time to make the flight if it weren't for the missing ticketing agent. There was no one at baggage, even when paged. We had tried to check in 1 1/2 hours before the flight and the website wasn't working and would not let us check in.

I was charged $35.00 dollars for a carry on bag with a size according to the company size of the bag and put it on the belt, then an iPhone 6 of 128 GB is missing from the bag.

Review small print, best to choose another airline. The only good thing I can say is the plane did not crash. I will never fly Frontier Airlines ever ever again. Don't Do It!!

I traveled to Punta Cana (Dominican Republic) for a wedding. Aside from the obscene discomfort of the seats due to their inability to lean back, my luggage is still currently lost. I have been on the phone with their customer service for hours and to no avail. In my opinion my luggage has gone from lost to gone. I will that was the end.

Plane got bumped for a higher priority flight. Was on the same flight and has the same issue as other reviewer, Melissa of New Castle, DE on Jan. 16, 2016. Gate agents were totally obnoxious and they continuously lied about the scheduled departure times.

Frontier Airlines has unfair business practices and poor customer service. I was stopped at the airport and charged $40 for having a carry-on bag in addition to a suitcase. I was not told of this fee when I ordered the flight, nor did it appear on my ticket. Frontier Airline deceive their customers by charging a price on their flights and then additional fees, such as this one, that are not charged by the majority of other airlines. In addition, I was treated rudely by a Frontier Airlines employee at the airport.

DO NOT BUY DISCOUNT DEN. The company advertises on its website that Discount Den will give you "exclusive access to the lowest fares". In a short while after posting their Discount Den fares they will discontinue them (sold-out) while there are a plethora of seats remaining and begin to offer the non-members a lower price. This is a deceitful practice similar to a bait and switch system. I encourage anyone who has had this issue to flood the airline with calls and emails. Please follow this up with a formal complaint to the Colorado State Attorney General's Office and the BBB. Please also share your negative experience on social networks.

I flew into Denver, Colorado from Atlanta, Ga on January 13th, 2016. My best friend is getting married so a small group of us decided to go to Breckenridge for a ski trip to celebrate before his marriage. As I patiently waited at the baggage pick up carousel, I noticed that my friends luggage had arrived but not mine. I assumed it was delayed a little bit even though my friend and I both checked in the exact same time for the direct flight. I understand that mistakes do happen so I was calm and polite to the associates behind the desk. Unfortunately days went by and still no news of my luggage. I eventually finished my trip and heading back to the Denver Airport to find out if any news about my luggage.

This was my first time flying Frontier and it will certainly be my last. It started when I tried to change my flight and was told there would be a $250 fee per person for any changes. We were better off just "missing" our flight and booking a new one than paying more in fees than the price of the flight. Everything requires an additional charge once the flight is booked - they don't even offer complimentary soft drinks. We flew from Philadelphia to Punta Cana. When we got to our destination, I noticed jewelry missing from my checked bag. I filed a complaint with TSA then called Frontier to file a complaint. I reached customer service in another country who told me they can't file anything. I don't know if the jewelry went missing with TSA or one of their employees but it seems like they would want to check into it just to be sure they are not employing a thief.

On Friday, January 15th, 2016, my husband and I were scheduled to fly out from PHL Airport on flight 1001 with Frontier Airlines. We arrived at the airport at 5:15 am for our scheduled 7:30 am flight. We were leaving for a cruise departing Miami to celebrate our anniversary. We had already checked in online, printed our boarding passes, and when we arrived at the airport, we checked our luggage. By 5:30 am, we were at gate E5 and patiently waiting for our 6:55 am boarding time. At 6:55 am, the crew had started to board our flight. At 7:10 am, they kicked off ALL passengers on our plane, and announced that they would have to give our plane to another flight that was leaving for Cancun. Obviously upset, the passengers of our flight demanded answers, to which the Frontier agents at our gate only responded with "We will have another plane for you shortly, it will be a few moments."

I purchased a ticket to fly from Miami to Atlanta because I got a low fare alert and decided it was a good price. I received an email the day before my flight (today) instructing me to check in. Before the check-in process is complete, Frontier Airlines requires you to pay for either a carry-on ($30) or checked bag ($25) which means I will have to pay for this again on my flight back to Miami. I don't know who flies without any bags, but this is outrageous. I would have never chosen this airline had I known I could not bring a carry-on bag free of charge. I will never use Frontier again.

Had booked a flight to Mexico for the family and had Frontier airlines tickets. Tragically, there was an incident in our immediate family within 5 days of our trip and we tried to refund or change the tickets. Even knowing the situation, the airline kept quoting their "policy" which precluded doing anything to help us in our time of need. These tickets were $962 for a pair which are not cheap by Frontier standards, so we rescheduled the trip for a later date and booked tickets on another airline with no problem. Upon returning I began the quest, trying to recover some of the cost of the tickets only to be stonewalled by the Frontier "customer service" people. It simply boils down to Frontier and their "policy" stole $962 from my family because they took the money and provided no value for the funds they to this day still have in their possession.

Had a scheduled flight out of Las Vegas to Miami on January 8, 2016 and it was delayed over 2 and a half hours! First they changed the flight time to an earlier flight. Had to rush to the airport and after we checked in suddenly it was delayed ever longer than the original time! Somehow they scheduled a flight without a crew available! We had to wait for another flight to arrive and have that crew come over to our flight. What airline schedules a flight without a crew? It's like they sell tickets knowing once they are sold they can delay the flight to whatever time works for them not to what works for the purchaser. I purchased the flight because the arrival time worked perfect but not after delaying it.

On January 11, 2016 at 5:38am, I arrived to Denver Airport. I arrived to the front of the line at 5:43am with the intentions of dropping off my bag. (I already checked in online, yesterday evening around 6:45pm with seat assignments in place). At the front of the line, guiding traffic was a Frontier employee by the name of Beverly who said that Dallas "been left". I responded and said "are you sure, because the flight does not leave until 6:30." She said yes and asked a young lady assisting her.

My daughter was on a return flight after the Christmas break from DEN->SLC when she was stopped at the gate and told that her backpack (personal item) exceeded the limit and that she would have to pay $60 as a carry on. Mind you, she had this same backpack on her outbound flight from SLC->DEN without incident. She was perturbed, but didn't have another option, so she pulled out her wallet to pay cash and they told her "Nope... Only credit card." Another inconvenience, as she had to call me for the information.

I was going to meet up with someone I met online. I bought cheap round trip flights. Found out the girl wasn't up for it right now basically (not really in my control). I filled out the refund form, I got email stating that can't honor a refund. Also If I wanted credit to go another time, there would be $99 change fee. The tickets were 118, so yeah $19 after that fee... that's ridiculous. I would have been okay with a $20, $30, maybe even $40 change fee to go at another time, but yeah $99 eats up the majority of the cost of the ticket. I do understand cheap tickets do if not most of the time a no refund policy, but c'mon... $99 change fee on $118 tickets???

My family and I had the worst flight experience with Frontier Airlines. We travel annually and decided to try a new airline based on the fares... Unfortunately, we didn't realize that the seats were smaller than average, we couldn't recline the seats (unless we paid additional) and there's no wifi nor complimentary soft drinks. In addition to being uncomfortable for 4.5 hours we waited over an hour in the baggage claim area. Our flight was delayed as well but my issue was with the flight status not being updated online when our family members checked for an accurate pickup time. There are a few more issues I could mention but I'll stop here... Needless to say, we will not fly on Frontier Airlines again.

Arrived at airport 2 hours prior to a flight. The line at Frontier desk was extremely long. The agent took bags and advised to proceed to the gate. The agent could see that security lines were long and should have notified gate agent that 15 of us were en route. Upon arriving to the gate 5 minutes prior to scheduled take-off -- the gates were locked and we were not allowed to board. The plane did not leave on time -- however we were never allowed to board the plane. The agents on duty that morning were not helpful at all. They didn't leave just one passenger -- there were about 15 people that they knew were on the way to the gate because bags had been checked. DO NOT FLY WITH THESE PEOPLE. Pay the extra money to fly with a reputable airline.

My bag was 2 pounds over. TWO!!! I got charge $75. I had absolutely no room for anything anywhere else. The lady was rude & I'm a broke college kid. This is ridiculous. Only 2 pounds. Be considerate please.

First and last time. I was flying from Denver to Austin on Dec 31 2015 where I noticed that I have to pay $60 for my carry on to take it into the plane. The seats were also uncomfortable and tight, made of a cheap fiberglass material, pre-inclined with a tiny legroom. The cheaper fare they offer does not really worth it.

Didn't use my carry-on but paid for it. Trying to use it for my return flight for check-in bag.

Let me start by saying that this was the second time I flew out of Trenton with Frontier. The first time went smoothly, I liked that I was in a smaller airport and that parking, security, gate access was simple. This time I bought the Den Deals because I was planning on make a switch to this airline. Mind you that I flew out Christmas Eve so I was expecting the experience to be a little hectic, but then I received two emails to notify me of a schedule change before my flight, one on November 19 and one on December 4 but not one notification for the two hour flight delay we experienced the day of travel. I called the airline that morning to make sure we were on time, I knew that there was inclement weather in Georgia but I was informed that the flight was on time. I would have appreciated an email/text when the schedule was changed.

For our flight from Dulles to Orlando on Christmas day (Flight 1173, Depart 2:20 pm IAD, Arrive 4:40 pm MCO), we arrived at Dulles long term parking at 12:40 pm (1hr 40min prior to departure). We waited for parking shuttle for about 20 min. After arriving and checking our bag, we waited at security for 45 minutes (TSAs estimated wait sign claimed it would be six minutes). TSA scanned my wife's hands and our baby gear for explosive residue (one item at a time... slowly) then let us through 20 minutes prior to departure. We ran to Gate Z9, and the Frontier staff closed the gate on us as we approached, exactly 11 minutes before the scheduled departure time according to my iPhone.

This is worst airlines and worst customer service. I tried once because of cheaper fare and had pretty bad experience. I dont want to explain my experience here but let others know that fare is not worth it. Worst staff. Very very rude. Be aware when flying with them. Personally will never fly with them again.

My family and I were supposed to fly from Denver, Co on December 28th at 6:25 am and get to Chicago, IL at 10:25am, but apparently Frontier Airlines made changed to the original time and stopped at Milwaukee NOT AT CHICAGO AIRPORT (O'Hare). Frontier Airlines made every passenger wait more than 7 hours, telling us that if we wait we could arrive to O'HARE airport today no matter what. They promised us to make sure that passengers will be in Chicago, IL today, but they lied to us. We waited more than 7 hours and they just throw us at Milwaukee without taking any consequences. They did not give us our baggage too. Frontier airlines is the WORST AIRLINE THAT I'VE EVER BEEN TO. I will never recommend riding FRONTIER. So, we had to pay ground transportation money out of our pocket. I would like to get my money back! I am very frustrated and dissatisfied with Frontier's service.

First and last time. I will make it my mission to let as many people know not to use this company. Since I am responsible for what I write here I want to be completely honest. I hope Frontier Airlines goes out of business by yesterday. Do not book with this company. I purchased a deal on Orbitz.com and everything was good to go. I went to frontier.com and prepaid my bags. I was told each passenger has a free carry on. Well surprise, surprise. I get to the check in and as soon as they saw my child only had a check in bag I was told I have to pay $45 for his carry on. Then to add insult to injury I still had to carry it. This company is a disgrace and an example on how this country has gone down.

To be fair, I won't blame the front line staff. Frontier is poorly managed, their employees are disinterested in providing a positive experience for their customers, which means the top brass clearly only care about making a quick buck, and so they provide no incentive for their employees to enjoy working for the company, or genuinely caring about the customer. When I complained to a pleasant enough but distant young woman at the counter, and stated she probably heard this type of thing all the time, she said, "It's music to my ears," clear sarcasm directed her company. Third party ticketing agencies like Expedia are not required to post EXTRA fees like the seat assignment fee, the carry-on fee, the pricey fee for snacks and sodas, the crappy stiff seats and puny tables (not big enough for a laptop), and the consistently delayed flights. Frontier could care less.

My family and I traveled to Florida for a family vacation from 12/17/15 - 12/22/2015. Unfortunately, Frontier Airlines lost our luggage somewhere during the return flight. According to Frontier we must wait a minimum 5 days while the local airport attempts to find our luggage before an "official" claim can be filed. During those 5 days we were informed that we could only purchase "essentials" (e.g. toiletries). They do not consider clothing, including shoes, makeup, undergarments and gifts to be essential. They actual told us that we should certainly have other clothes and shoes at home to wear... Unbelievable... To say the least. This was just the tip of the iceberg. After the 5 day waiting period, Frontier requires you to submit an itemized list of the luggage's contents (as expected). The list must include the actual manufacturer, make/model, date you purchased the item, exactly what you paid for it and actual receipts.

My husband and I booked round trip flights with Frontier. The first flight went off well, we flew business class, bought our snack and enjoyed our flight. The return flight never happened. The flight was canceled due to weather. It was Dec and the flight was to Denver so that is understandable. We were ready to have to take a later flight or possibly a flight the next day. What we were offered was a flight 4 days later or a refund and that was it.

I arrived at Hopkins airport around 3:30 am for scheduled 5:30 am flight sat around after the original scheduled flight time, only to experience the frustration (until I was in tears) of waiting almost three hours for the plane to arrive at the gate. Everyone started cheering (those of us who didn't have the technology to book an optional flight with another airline). Around 7:15, another announcement was made that the flight is scheduled for 9:00 am; then again, fifteen minutes later the announcement was made that the plane was in route and we the passengers would board after a security check. After 30 minutes another announcement was made that the plane must be thoroughly checked for security purposes and the wait continued.

On Friday Dec 11th I flew from TTN to CLT with my husband and kids. When we landed at 9pm in Charlotte we left behind a tablet in the seat pocket and didn't realize it was missing until 1 am Sat morning. So I immediately called the customer service and was told to fill a lost and found application. I did and I also inquired about where that plane goes next and rep said she wasn't able to tell me. So later in the day I made several attempts to find out what happened to my tablet including tweeting to @frontiercare. All I heard was when the item found matches my report they would call me.

Very unhappy with Frontier. Our first flight was delayed 2.5 hours, with no announcement from a representative. On our return leaving from Denver (which is their hub) I knew before their gate people that our flight was canceled. We were stranded in the airport for 10 hours, rerouted to an airport that was 700 miles away. We had to be responsible for renting a car and driving it over 10 hours back to our destination. Our other option was to wait another week and then fly out. Also because we had been at airport so long, they were giving out food vouchers, but we had to go to several Frontier people and fight for them, as they did not believe we had been at airport that long. Bottom Line, I WILL NEVER fly Frontier again.

Bought RT tickets from Cincinnati to Las Vegas. Prices for carry on were outrageous! So paid for 1 checked bag each way ($30 x 2). Site mentioned limited weight for carry on, but nothing about checked luggage. When my 1 bag was overweight, charged me $75 dollars (1 way)!!! When flight was delayed 4 hours, thought how I could have found several ways to avoid these fees. I almost forgot to mention the $12 per seat we had to pay (cheapest available) to avoid being assigned middle seats away from each other... Then the seats themselves were designed for torture. 5 hour flight sitting almost straight up (they called it a fixed "angle"), THEY DID NOT RECLINE!!! Half the people spent 5 hours bent forward against the seat in front of them! Then, they were out of alcohol (boy did I need some).

I had a family emergency in Idaho. I live in Michigan. I was gonna fly to Idaho for Christmas but had to leave earlier. I called the airlines to ask what I need to do to leave sooner. They said all I needed was to have a doctor note and the fee will be free. So I got the doctor note and they still made me pay an extra $340!!! Then I get the airport and they make me pay so much for luggage. It was horrible! I spent so much money in Frontier than I would if I went through Delta. I know Delta tickets are more but worth it!

I flew Frontier airlines for the first time on a trip to Mexico. My flight left 12-2-15 and returned 12-7-15. Both flight were late. Both time the delay was Frontier airlines' fault, not due to weather or some other non controllable event. The first flight was 2.5 hours late and the second flight was 4 hours late causing me to miss a day of work. DO not fly frontier especially to Mexico, you might think you are saving money but it will cost you in the end.

I would have never thought I would be writing this. Now I understand people that have gone through this. I was really hesitant about booking with a airline I am not familiar with, but my sister and her husband have used Frontier Airlines twice in the past four months and she said they were pretty good and didn't have any complaints. I proceeded because I now knew someone personally that used their services, and really want to see my family. I purchased two roundtrip tickets for me and my husband, departing Los Angeles, Ca. and arriving in Cleveland, Ohio December 17, and returning to Los Angeles, Ca. on December 28th.

The customer service rep at gate D1 on 12/6/15 between 2:30p - 3:30p. She was not wearing her name ID properly so I did not get her name. However she was the only Spanish or Indian decent looking female at the desk. She was the only one wearing a light colored collared shirt and dark bottoms. INCREDIBLY rude and disrespectful to me. She humiliated me in front the entire passenger party that boarded flight 1479 from Atlanta to Los Angeles. Frontier Airlines get zero Stars!!! I mean they really deserve a negative 5 stars! The flight from Atlanta to Los Angeles was absolute the worst flight experience I ever had in my life and traveling is a part of my job of 20 years. The customer service in Atlanta is despicable and there is absolutely no regard for customer well being or emergency situations.

I travel often. Time is important. Frontier does not recognize global entry. This is ridiculous. They continue to prove they are the worst Airline in the industry with complete lack of service to the flying public. Take any other airline to avoid them at all costs!

We and several others missed our flight on Frontier because they were understaffed and incompetent. It took them over an hour to get about 12 people through baggage drop. Then they discovered they put wrong flight tags on bags and had to retrieve them from TSA to re-tag. Although we still got to the gate at 11:35 AM for a scheduled 12 noon flight, they wouldn't let us on. They moved the flight time up to 11:49 AM without notice to any of us and said it was too late to board. We had to be there 15 minutes before take off. They then tried to lie and say the flight was always 11:49 AM until we showed our tickets. Then they said it was our fault for not getting to the airport early enough. They offered no help. They were going to charge us the regular fare to fly on the next flight, which wasn't until the next day! We had to buy $300 flights from another carrier just to get out of Miami. Of course calling customer service was worthless. No accountability.

This is the worst experience ever!! My flight had been delayed 3 times and when they finally started boarding, people were coming back up from the gate. The plane door was closed. Why, you ask? "Oh, because the pilot isn't here and they aren't scheduled to be here for another 20 minutes and it will be another 30 minutes before they can get to our plane." And after all the nickel and diming. Wow. I wish I knew they were in bed with Allegiant. The worst companies ever. Their CEO must hate people, doesn't value people's time and should be fired.

I've not needed to fly lately. So, yesterday I learned that Frontier Airlines, because I'd not flown with them for six months, wiped out my 202,000 frequent flyer miles. Plus, when trying to register a complaint on their website, I found it only accepts comments specific to a flight number and date. S'pose I'll ever fly Frontier again?

I wasn't going to post anything but a co-worker encouraged me to. I had the worst experience I've had with an airline since Delta. Back in July 17, my daughter, friend and her son took Frontier from Chicago to Philly. Not only was the flight severely delayed they kept giving updates saying it was on time. I got nervous and tried to ask an associate for updates, and they kept saying they didn't know. In addition they never showed empathy or concern. Sure the flights were cheap but it wasn't worth it.

Worst service. Frontier charged me $30 for check-in, I didn't received my baggage at my destination. I severely censure the careless and disrespectful way Frontier are handled this issue. They didn't processed my claim.

I just flew Frontier Airlines for the first time. I read up on them and knew that they were a bare bones a la carte airline. I flew from Orlando to Cleveland for Thanksgiving with my husband. The flight was $29pp each way, so it was $116 just for the flight. Then we paid $12 pp each way (so $48) to pick our seats. Frontier will assign you your seat if you don't pay to pick your own, but parties may be separated. We decided to pay so we could ensure we sit together. Frontier was charging $35 for a carry on or $30 for a checked bag. We decided to check one bag between the two of us. So I paid $224 for 2 round trip tickets including a checked bag each way. I could not beat the price.

I have been flying for quite some time and NEVER have I arrived to an airport where my flight was showing in time departure to be told it would be delayed 2 hours 10 minutes before boarding for no reason. Weather was good at both locations. Ridiculous and poor if not zero explanation. Never will I fly this airline again!!!

One excuse after another for not leaving on time. First was someone threw up in their seat from the previous flight and they had to clean it then there was a mechanical problem and they had to shut the engine off and turn on again. It's an hour later and we're still here. Never again.

An unstated 45 minute pre flight check in policy kept me off the flight. Ticket agents – useless. Don't get me started on the Frontier Air hold times on the phone... Terrible. Suggest avoiding... Value isn't great when you feel consistently screwed over.

I made a reservation with Frontier and cancelled. I totally understand the cancellation fee. Called the customer service and I was informed that is no refund and I have to book a flight within 30 day to be able to use the rest of the money. I will not be able to do this, so I will lose the money. I am not happy at all. I emailed to Frontier Airlines and waiting for their response. I do not expect a positive one. I do not recommend this airline to anybody even I never flew with them.

I was scheduled to fly to Denver on a flight leaving at 10:55 am, as l got to the airport at 7:45 l was called by my wife that my flight had been delayed flight 679 and the new departure time is currently 3:55 pm, this she found on a flight check site not Frontier, they still showed on time since. l had just arrive at the airport so l went to the ticket agent for Frontier and asked about being switched to another flight because of this delay which he confirmed, the new flight had been created after my ticket had initially been purchased. The Frontier desk agent told me that l could for an additional $100.00 even though my flight delay was their fault. I refused and went to my gate after going through TSA hoping something could be done there.

It is Tues Nov 24th 2015, two days before Thanksgiving. My wife and I had confirmed tickets to fly from San Diego to Denver two days ago, on Sunday morning. We were due to fly back on United the day after Thanksgiving. In order to get an affordable fare we had to accept two-one-way-fares instead of a round-trip. We live 60 miles from the airport but got a family member to drive us on Sunday. We approach the ticket counter, show them our confirmation number and are told the flight was oversold. We were dumbfounded. The manager agreed it was terrible but could offer nothing except "sorry." He told us that if we had printed our boarding passes ahead of time he would have given us priority.

I just attempted to fly on Frontier Airlines going from Orlando to Denver for the Thanksgiving holiday. As I drove to the airport I began to prepare myself for what seems would be a day of fighting rude employees who do not care about your travels. Getting tickets and checking bags proved to be very easy and impressively expedient. All of employees were very helpful. After security checks I boarded the plane again in a smooth manner. I was riding on one of Frontier's older Airbus A319's and was very impressed with the seemingly endless amounts of legroom that I had. The seat was bolstered well and was comfortable. The overhead bins were very deep and could swallow a pretty large suitcase. Unfortunately the plane broke down on the tarmac and the mechanics at Orlando airport were not able to fix the plane.

Cancelled flight. Didn't inform passengers. Customer service rep lied on the phone. Only compensation was a $25 marketing ploy only to be used on THEIR airline. That's the last time I do business with Frontier. I knew there was snow in Chicago and so I spent an hour on the phone with customer service six hours before departure to make sure the flight to Chicago was still on. After being put on hold over and over the rep told me the flight is on time! NOT CANCELLED! I get to LAX and they tell me it's cancelled. Not only that, it had been cancelled for seven hours! I live two hours from LAX.

I am totally agree with all negative feedback. I want to give less than this rating which I gave but there is no option. I had a very worst exp with Frontier. I was not aware with their service but after booking, when I told my friends, they said you did big mistake by booking Frontier and found my friends were right. And I realized my mistake after missing my flight because of ignorance of their staff. We were three family who booked together, reached at check in window together, and the staff take one family checked in, then they spend 15-20 minute with their personal call and friends. When staff got free from their phone call and friends after 15 minutes, they said you (rest of two family) are late so they cannot checked in our baggage but they can allow us in. But they did not know what we should do with our baggage when we are standing in queue.

We were involved in an accident on way to airport. My daughter's car was totaled. We were not hurt but we had my 1 year old granddaughter in the car and my daughter was an emotional wreck. I called Frontier, explained about accident and dangerous road conditions. Very bad ice. I asked if I could change my flight to the next night and was informed that was possible... For a $547 fee. That is totally outrageous but rep would not budge. I sent message to airline but have not heard anything yet. Meanwhile, I have booked a flight home for a quarter of that price on another airline. Do not recommend Frontier to anyone anymore.

My sister, Evelyn **, and I were on a flight coming back from Phoenix, AZ connected by Denver, CO to Atlanta, GA, arriving at 4:41 AM, wheelchair Assistance was requested. When we arrived in Atlanta there were no wheelchairs at the door. I waited and waited and finally someone went to the door of the plane and got her out, brought her to a boarding seat and told her to wait there for someone to take her to baggage claim. He made it sound like it would be a minute or two. Well it wasn't. I went to the restroom and came back and still no one came. Everyone from the desk was gone.

I have book the ticket on Oct 11-Confirmation # ** from Austin to Milwaukee. I cancelled the ticket and ask for the November month ticket but they don't flights to Milwaukee for 6 month and no flights New York. Even they don't want to refund my money.

We will never fly Frontier again. My husband was traveling with a one year old, arrived at the airport, only to find that his flight was on a two hour delay because of mechanical difficulties. The Frontier representatives continually changed the arrival time, and finally, after 4 hours of waiting, cancelled the flight altogether. He was told to book a flight for the next day, same time, different plane. No other option. His parents had to drive two hours to the Cleveland airport to get him and then two hours back home. He missed a day of work and will have an attendance infraction.

Hi there, I exchanged my miles for car rental vouchers on August 25th 2015. I was told I would received an email and also get a voucher in the mail. I have never received the voucher in the mail, and my email codes are INVALID. 3 separate vouchers, ALL of my vouchers are invalid, I haven't been able to book anything, the codes are not valid, I have called into Frontier 9 times in the past 2 weeks. I have been hung up on twice, transferred a million times, and NO ONE seems to be able to help me, no one will let me speak to a manager???

Pay anything to fly another airline!! Do NOT fly them!!! Awful!!!!! Horrible service, no services, no amenities, they charge you for every little thing, and they are rude!!! You can't even carry on a bag without being charged! Do not fly them!!! 0 stars!!!

Last night my wife and I check out some prices at some flight companies. My wife found very cheaper price on Frontier, their price from Fort Myers to Philadelphia was $58 per person. We was happy to found this price and save great money!!! LYING!!! Immediately started to fill up all our information and credit card payment, password, address etc. After doing everything and ready, I push click to submit all information and continuously return to start again because some problem was occurred (I did it 5 times).

I purchased a round trip ticket from Denver to Phoenix on 8/27 for a trip starting 10/31 until 11/2. My friend and I checked into the website at the same time and chose our seats so that we could sit together. Upon arriving at the airport 45 minutes before my flight my check in at the kiosk told me that I needed to see the front counter. This would have been avoided as I had no bag to check only a personal item.

We arrived at the O'Hare Airport on Tuesday, October 27 at 5:30 am. We had pay for suitcases and seat and we were all check-in online. By the time we got to the Frontier front desk it was 6:05 am, the women took our information, spend ten minutes looking and then call another person. The airplane was schedule to leave at 7:05 am but then I got an email that it will depart at 7:20 am. The woman at the desk said that she will not allow us to get the boarding pass so we can get to the airplane, disregard that was an hour before the departure of 7:20.