Frontier Airlines Reviews

I am writing to voice my extreme disappointment with Frontier Airlines and its check-in policies, along with its overall service. Not only did I waste money for a better seat (supposedly more room) on my first flight because there was limited room to place carry-on luggage (which I had to pay for, suggesting that perhaps I would at least have the appropriate space to reach my luggage if need be) and personal items, but I have never experienced such an unwillingness to accommodate a passenger who is only minutes late to checking in at the airport.

It's extremely rare that I feel the need to review something; I'm a very even keel personality and a frequent flier, but this one really rocked the boat. On December 22, 2016, my boyfriend and I were flying from Fort Lauderdale to Cincinnati. The morning of our flight, I was able to check-in with their app and flight status said on-time. We arrived at the airport 1.5 hours before departure. When we got to the terminal, we weren't sure that we were in the right place because, even though the signs outside said Frontier, there were no Frontier screens behind any of the check-in desks. There were, however, 3 signs conspicuously turned off. We wander that way, passing the departures board that say our flight is cancelled (WHAT? - online it was still listed as on-time). At the vacant desks, we met about 15 confused and stranded passengers, also looking for Frontier desks... personnel... overhead announcement... anything.

Frontier is by far the worst airline and among the worst companies that I ever dealt with. I purchased a ticket from Miami to NY lured by their low prices, which after all their fees turned out to be the same as the reputable airlines. That aside, upon my arrival to the airport on my return flight, they announced the flight was cancelled. The only solution was to book me on the next available flight ONE WEEK later (Christmas day). I ended up having to buy a new same-day, one-way ticket with another airline for $540 so I can get back on time, since they don't contract with other airlines to remediate customers when flights are cancelled. Upon my request, the Frontier ticket agent offered me a refund for the entire cost of the Frontier flight and the $40 bag check.

From the moment I contacted Frontier with a problem with my reservation, I felt like I was dealing with a flea market and the whole idea was to get more money from me. When it was all said and done, a small modification ending up costing me a whopping $180 more than the original tickets. I have never flown Frontier before and will NEVER do it again. I travel frequently and use Alaska most of the time. To those that say there isn't much difference in airlines, think again.

I found myself repeating the same info over and over again to different employees while trying to locate my lost luggage. They're playing games. I gave both home and cell numbers and they sent an email saying they didn't have a phone number. As far as l'm concerned my meds, address book and laptop power supply are gone. Live and learn. I shouldn't have put those in checked bag. I won't be flying Frontier again either. If they call me I'll say keep the bag and have a nice life. They're flat out lying about not having my contact info.

I was flying alone on Nov 20, 2016 from Las Vegas to Milwaukee. I was sitting about 4 rows back by the window. After the flight landed and the attendant informed us we can unbuckle our seat belts and gather our things I grabbed my purse and belongings. I politely asked the couple "excuse me" and the guy stood up but the woman asked me, "Where do you think you're going". I responded "I do not have any luggage so I want to get off before it get too packed". She replied while shoving me into the window "You are not going anywhere. Sit down". I pushed her hand from my stomach and she begin reaching with her opposite hand to hit me, I grabbed her arms and restrained her from hitting me while yelling for help because I felt her and her husband was attempting to kidnap me considering I was alone (5ft 120lbs) and she refused me to leave physically and verbally.

Our experience flying with Frontier was horrible! They messed our bags up coming back on a return flight. It took us over a half hour to find someone to help us file a claim for our lost baggage. Miami we had to stand in line over 100 people to check our bags. Only one worker with Frontier and they were rude when we got up there. Called customer service today for a refund for luggage and a girl that says she normally doesn't even work in that department said they were not responsible! I am upset and will tell others NEVER to fly Frontier! Cheap flights but not worth it! HORRIBLE customer service!

My experience with Frontier has been by far the worst experience. I'm not familiar with Vegas airport. I arrived to check in for my flight an hour early, 5 am, only to find out I had to take a shuttle over to Frontier. There were no signs pointing out their location so by the time I figured it out I had 30 min to get to the door. The lady at the desk wouldn't even listen to me. She said "It's too late. Door closed." Absolutely not. I had to pay a extra 375.00 to re-book a flight for my daughter and I. Next flight left at 6 pm arrival to SLC 10:50 pm. Flight was delayed. Didn't get home till 1 am. Do you think they paid for their delay? Customer service horrible, very disrespectful. Instead of trying to diffuse the situation and show sympathy she was rude. I'll never use this airline again!!

This is by far the worst airline I have ever experience and I have flown many cheap airlines like Air Asia. I tried to change my flight to the next day and they charged me an extra $300. Not only did they direct me to an online website in which I had to pay more money to change the flight but my full round trip flights that were scheduled were erased and I could not get back to Denver. They basically accused me of messing up myself, offered zero service, help or customer service, and then left us stranded at the airport with no care. I will never fly Frontier again as they offer not only the worst customer service of any airline but any company I have ever dealt with. This is the epitome of a terrible experience.

My Husband and I departed Denver Colorado on January 21, 2017 around 12:30 am. Our flight was originally suppose to take off at 11:55 am but was delayed about 1/2 hour (not a big deal). When we boarded the flight, I found the flight attendants very rude. You can tell they don't like to answer any questions a passenger may have. I asked one of them something simple like "is this flight booked" and she just looked at me like I was stupid or had 3 heads! Shortly into the flight there was a tremendous amount of turbulence. Again, very normal for a flight. It continued throughout the flight. And the trip from Colorado to Orlando is not a short plane ride. So for someone who already is apprehensive when it comes to flying, all the turbulence did not make it easy. You can hear everyone talking and how scared they were.

Pay for each bag, carry on is $45. I scammed them on the return trip and did not pay for my carry on! Awful uncomfortable seats, feels like you're suffocating in there. Dying of thirst, be prepared to pay $3.99 for a tiny cup of generic water they pour out of a bottle. I'd walk on my tongue through the desert before buying water from them. The whole experience was awful. I could have flown SouthWest for way less after all Frontier's scamming fees. Save yourself the hassle and book with a reputable airline! Never will I fly Frontier again. The plane also felt so unsafe!

I have flown many times, this being the first time with Frontier. I went on a short trip to Tampa from Chicago for a business meeting and for my grandfather's 75th birthday. On this weekend trip the airlines lost my bag, gave me phone numbers to contact people that did not work, gave me three different emails to send my information, too, about how I would be reimbursed for the clothes that I had to buy for the weekend, and when I got my bag back after returning to Chicago my straps on my bag were all broken.

Was at the airport 13 hours today. 5 delays for Frontier Airlines flight from Tampa to Las Vegas. I get that delays happen but they totally lied to our faces. They told us there was a replacement aircraft coming into Tampa to take us to our destination. It did not arrive. No explanation. When the second gate crew shift came on duty, I asked where is the replacement aircraft to take us to Las Vegas? She said there never was one. I will never fly Frontier Airlines ever again. So many unhappy passengers. I rebooked for tomorrow, but on a different airline.

My parents were at the airport for their trip to Mexico. The flight was supposed to leave at 6:45am according to their original confirmation, as well as the phone reminder my mom had received the morning of. They stepped up to the counter at 5:50am and the attendant claimed that you are required to be checked in at least 45 minutes before your flight and they had missed it. My mom replied back that the flight does not leave until 6:45 and that is more than 45 minutes. The attendant goes on to tell her that the flight is actually leaving at 6:25 am. The confirmation that my parents had received had the wrong flight times, flights numbers, everything. She said to call a number that she provided and they would change their tickets. After calling and paying $200 in change fees, they are not able to get out more than 2 days later. Leave it to Frontier to ruin vacations! We will never be using them again.

My wife and I fly 1-2 times a year. The last 3 times we have flown Frontier, round trip from Cleveland to Orlando, have been good. All 3 round trip flights were either early or on time. Crew was courteous and helpful. I will say the seats are not comfortable on planes, and if I was flying on a much longer flight, I would be on a higher priced airline. We were skeptical of flying on a budget priced airline because of past experiences. But we are, overall, happy with our experience with Frontier.

I arrived at the airport at 7:01 am for my 7:30 am flight. I already checked in and had boarding pass. Arrived at gate at 7:15. Plane in place, walkway connected. Was told by clerk that I was not permitted to board because I didn't arrive 45 mins prior to flight. They were happy to charge me $99 rebooking fee, which I did. I called their customer service line and asked what their travel policies and again was told that passengers have to arrive 45 min prior to flight or they are not permitted to board. My ticket mentions nothing about not being able to board. This is how they can offer cheap flights, a good portion of the passengers are not permitted to board. They pay the $99 rebooking fee (if rebooked flight cost more you have to pay the difference plus $99).

I purchased one way ticket from Frontier Airlines almost 10 days before the flight. The ticket was for my mother who wanted to go and visit family and friends in San Francisco, CA & leaving from O'Hare Chicago. The flight was for December 22 2016. Three days before Christmas. The day of the flight I receive an email. Says the flight was cancelled and that I needed to call back their customer service. I called on my lunch time at work. I was on hold for 45 minutes - no joke no exaggeration - just to be told that the next available flight will be December 26 and I was upset because this was suppose to be my MOM's gift for Christmas and thanks to Frontier for ruining it.

You get what you pay for. No Wi-Fi on the plane. It seems as if my seat didn't recline, however, all of the employees were excellent. One stewardess, Katie was fantastic on my flight from Chicago to San Fran. We were delayed 3 hours due to a mechanical issue and we got on a new plane. After landing I go to check my email and Frontier gives me a 50 dollar voucher for the inconvenience of the delay. Great recovery. :)

I flew into Vegas from Milwaukee for a birthday party. I had a five hour layover in Denver. Started to head out. Had to turn around cause there was something wrong with the air conditioning system so that took an addition 1:30min... I get to Vegas and I had NO LUGGAGE!!! I was told that my luggage "missed the flight". I didn't understand how/why didn't my luggage travel with me. So I'm extremely pissed cause EVERYTHING I needed in Vegas was in that luggage. They called me the next day to tell me my luggage was there at 8:30am. I asked them to deliver it to me. They said they could but it wouldn't be until 1 or 2 o'clock which I refused to wait that long so I told her I'll be there to get it.

I booked a flight with Frontier in January 2016. The following day, I called to cancel the flight because of a scheduling conflict. That call was not recorded, though I have phone records indicating that I indeed phoned Frontier Airlines and spoke with an agent for several minutes. In that conversation, I was told my flight could not be cancelled. A week later, after reading all of the website information, I phoned again to press for a refund. At that time, I was told that "had I called within 24 hours", I could have received a refund, but that this was not the case a week later. So, I explained that I HAD called, was put through to a supervisor, and explained what had transpired. The resolution was that I received a credit instead of refund, which I was happy to take as flying Frontier Airlines again in the future was not undesirable. I was informed of no expiration date for these miles in that phone call.

You ready to hear this unbelievable tale of a horrible flight experience? Well, here ya go. My two younger sisters and I (I'm 21) were flying out to San Antonio, Texas to see our grandparents. My grandpa bought the tickets, and I was really excited to see him. Okay, day of our flight, I'm telling everyone we have to leave early, by like, three hours (Our flight was at 1 pm, I wanted to leave at 10 am). They all didn't believe me when I said we had to leave early, so we didn't. This much responsibility I will take. It's not completely their fault.

We flew to Greensboro on Jan 3rd 2017. A direct nonstop flight. When we arrived about 3 hours late, was just happy to be out of the plane only to find out one of our bags didn't make it along with about 15 other passengers luggage. Filed for lost luggage, was notified the next day. They found it in Connecticut (Unsure how it got there on a nonstop flight). And it would take a couple of days to get the bag to me. I was leaving to return home on same day they thought it would arrive in Greensboro NC. So I told them just return it to my home. They did this at 11:30 pm knocking on the door and scaring my elderly mother to death (Not sure why they had to bring it in the middle of the night). Now as for my other piece of luggage that did make it to Greensboro the strap was ripped off and the carrying handle was torn off as well.

On return flight from Las Vegas to Pittsburgh PA. Paid for bundle and had check in bag that was over limit by a few lbs. Was asked to remove items to carry on. I had one Christmas present that was more than enough weight to lower and make it easy. The present was wrapped and was a molded tool case with a selection of hand tools. At TSA I was told had some drill bits that were contraband and I went back to check in and ask to now check my small bag or put tool case into first bag. No problem, just PAY additional $45 charge. Not happy.

Horrible cust service. Paid extra for more leg room only to have someone sit next to me who obviously needed more than one seat. Boarding and unboarding was so confusing I'd hate to have an emergency with this airline. I'll never fly Frontier again, the minor savings is not worth my safety and comfort.

This is the worst airline I have ever encountered. Had to emergency land in CLT due to "smoke in cockpit". Was promised reimbursement of up to $600 for ticket ($565). I had to purchase to get to PHL. Still fighting for my money. Only flew them three times and all 3 times there is a major problem. Do not Fly this unsafe airline. Customer service is a joke.

I am flying out of Columbus Ohio today. I am a very experienced flyer and typically time my arrival at the airport to wait as little as possible. My flight today departed at 7:30 am. I arrive at the ticket counter at about 6:40 am. I have to wait while two employees help a customer, and then briefly talk between themselves. When I finally get to the desk I am told I am past cutoff by three minutes and cannot fly even though I was there before their 45 minute cutoff, but had to wait. Then I'm told I can fly out of Cleveland later today but I have to go online myself to make the changes. They can't make those changes at the ticket counter. At the TICKET COUNTER.

I have flown with plenty of airlines and they all have some flaws but Frontier is the absolute worst. They're always delayed, half the time the seats aren't comfortable nor do they move, lean back. I didn't have a tray to put my drink or food on. I booked my ticket 2 weeks in advance, paid 300$ for the ticket. I figured the seats wouldn't be so bad but of course if you don't pay extra money you get straight **. I will NEVER, EVER fly frontier again. Customer service is horrible and so are the accommodations you get. You suck frontier!!! Worst airline ever. Now I've been sitting here for over an hour since we have landed and we still can't get off the plane.

We were at airport from 9:30 am to 3:30 am. On plane for almost an hour, delayed flight then cancelled. No one spoke to passengers. Only when we were told to get off plane for about another hour or so with time taken off work and prepaid tickets to event in Philadelphia which we lost out on $150.00. No compensation at all, no food voucher, nothing at all but attitudes from Frontier workers. Hurt, disappointed. Can't believe this was okay for Frontier to do to passengers with family waiting in Philly. So sad that frontier does not value customers!!!

On 12/29/16 (flight 1335) my family and I flew from PBI to ORD. The Frontier check-in attendant, JC, hastily handed me all my family's credentials and dropped my husband's driver's license under the luggage scale. He was wearing very long fake fingernails and fumbled our paperwork several times before losing the license. JC advised us that this wasn't a scale that could be lifted and underneath it was a "driver's license graveyard!" He then advised that we should hurry to TSA because the flight was leaving early. He did not seem to care at all and it was very disappointing.

First flight to Trenton, delayed due to needed an emergency board replaced. Shuffling baggage from one to another bag...has to be exact 50 LBS. Flight from Punta Gorda (three prior flights CANCELLED). New flight delayed over 4 hours due to something leaking out of the plane. FOOD waffle DISGUSTING.

Like most people, I don't appreciate having to pay $40 each way for a single carry-on bag. While I initially thought I had found a good deal, that bumped the price way above the competitor airlines. Also, if you make any seat selection at all, you have to lay extra (even a middle seat). If you've come to expect a complimentary drink...that's not going to happen on a Frontier flight either. Beyond that, the seats were uncomfortable, even by airline standards. I left late on the first flight and arrived late on the second. I genuinely can't think of a single nice thing to say about the experience. I did try calling when I has baggage issues and was put on hold for 25 minutes before I gave up.

Absolutely the worst most unprofessional service. I had a flight going from Orlando to Philly. I was not charged a baggage fee. However after already running late because of rental car company not having a shuttle driver available for 20 min. I have the check in lady tell me my bag is not paid for and proceeded to close the gate door and tells me now you missed your flight. Tells me the next flight is full and the next flight available is tomorrow at 5pm!!! So I call customer service to complain. I'm on hold for 10 to be given the runaround and asks if there's any else she can do. I tell her, "Get me on a flight to Orlando." She responded with, "Ok, thank you, sir. Have a great day." ARE YOU KIDDING ME!!! I WILL NEVER FLY FRONTIER AGAIN!!

I have a vacation planned to Las Vegas on Jan. 8. Two relatives from our party contracted the flu. I called Frontier to substitute the passengers and I was told by their customer service rep that the substitutions were going to cost me approximately $550, the difference in airfare at Jan. 6 rate (I booked the vacation in Nov. 2016.) plus the substitution fee of $75 per person. I asked to speak to a supervisor, Sheila. (It turns out that when you call the Utah phone number, you are connected to the Philippines.)

When you go to online check in, you will be charged for seat selections, 16-24 per seat and 40 per carry on. So for me, cost me another 250 bucks when I checked in online. Feel scammed as this did not factor in when I was checking airline prices through Expedia.

In short: what was 'supposed' to be a $100 flight quickly turned into a $460 flight WITHOUT US KNOWING. DO NOT. I didn't listen to the reviews and booked a flight from Orlando to San Francisco. I was checking my flights the week before and realized that Frontier somehow managed to book the wrong date. Maybe that was my fault for not paying close enough attention to their extremely poorly designed site (dark UI central), but when we called to switch the flight to the correct date, we were charged in full for a new flight, even after purchasing travel insurance. Here's where it gets good... The customer service agent failed to tell us about the NONREFUNDABLE new flight, along with the $100 extra charge for the switch. Never ever use Frontier. I'd rather walk to San Francisco dragging my 50 lb. suitcase than give this airline my money. And I haven't even been on my flight yet.

I had to fly home from FL to NJ on a emergency. Never before by myself. Large leather seats. Comfortable ride. The best part was landing in Wilmington, DE for someone to pick me up. They no longer fly out of DE. Hate to fly out of Philadelphia.

Do not fly Frontier. That simple. It may look like you get a low-cost fare, but by the time you get to your destination, you will have been fleeced by Frontier Air's deceptive policies. You get ZERO free bags, and each bag is $60. There are no free seats! That is right, you would "think" that if you bought a ticket, that would include a seat, but NO. In addition to your fare, you have to PAY EXTRA for a seat. Every seat cost more. If you need a drink of water on the trip, get out your wallet and PAY for water. Of course if you would like a bag of chips to go with your $5 water, (you get a total of three chips in the bag) that will cost you $5.

My flight to Bismarck ND on Christmas to see my family was cancelled. Not a big deal. Weather happens. Not sure why they didn't cancel flights earlier in the day, like United did, as spending 4 hours at the airport on Christmas isn't my idea of a jolly holiday, but I'm not unreasonable. Ten minutes before boarding I'm informed my flight is cancelled. 5 minutes later while in line to see when I could fly out next, I get the email. I can't leave for two days and they will not move my return flight without additional cost. So I figure, just get the refund. Two days just doesn't seem worth my $330. I'm told I'll be refund my ticket cost within 7-10 days. Ok, no big, just some time spent with other discouraged families that don't get to reach their destination either.

I attempted to fly on Frontier from Atlanta to Orlando just before Christmas. Frontier cancelled the flight, allegedly due to weather, two days before the flight date. They never texted, emailed, or called me to tell me that. In fact, the morning of the flight I was able to check in online to a flight that by then didn't even exist. Upon arrival at the gate, the gate agent laughed at me and then threatened to leave me standing there with no effort to help find another flight. I ended up buying the last ticket on the last flight out for the night on Delta. Frontier has permanently lost my business, and I can't warn prospective customers enough --boycott Frontier. They need to be out of business.

My first time flying with Frontier Airlines and I will never, ever fly with them again. Frontier Airlines especially in Denver Colorado has the worst customer service representatives and representation I've ever experienced in my life. Even the supervisor Aida is unprofessional. Customer service reps in Denver Colorado are very rude, not friendly, and disrespectful. Customer service rep snatched my ticket for boarding and told me I was going to miss my flight and made sure I did as she gave my seat to a standby passenger.

Let me tell you a story about my fiance and mine's experience with Frontier airlines. First let me explain that my fiance is an active duty marine and he received leave for Xmas. He was flying from LAX to DIA to come home. His flight was delayed 9 and half hours for him to even come home. All other Denver bound flights from LAX were leaving at the correct times. A flight that was supposed to land at 2230 Saturday 12/17/16 instead landed at 0830 Sunday 12/18/16. But wait it gets better. Today (01/02/2017) my fiance flew back to base. The ticket counter reps supposed to be helping the lines move faster were rude and very nasty with us and other customers around us. However the cherry on top is that his one checked bag was lost. I have now been on hold for 3 hours trying to find where my fiance's bag is. I have not gotten to speak to a single person but I am absolutely disgusted at how Frontier treats its "guests".

My family flew Frontier from Orlando to Denver on December 18, 2016. I am wheelchair bound and need an aisle chair to board the plane. When we arrived at the gate there was a long line due to the flight to Colorado Springs being cancelled. Our flight started boarding and I still didn't get any help from the counter. My husband finally carried me aboard. Our flight sat on the runway in Orlando for over an hour while the airline waited for additional passengers??? Finally we flew 3.5 hours to Denver only to be told we had to wait on the runway. We waited over 3 hours. After nearly 9 hours with no way to use the restroom I developed dysreflexia a deadly condition that quads get. My family alerted the steward and a nurse took my bp which was dangerously high. My husband threatened to call 911. Finally the emergency prompted the airline to move a plane so I could get medical help. The emt's arrived and had to carry me off the plane.

I will never fly Frontier Airline again. Worst airline ever. The fees they charge are horrible, they are ripping people. The flight cost is not much but by the time you pay all their fees you should just fly a better airline like Delta or Southwest. Frontier Airlines you suck and I hope you slowly continue to lose business. You're a rip off. They don't even offer complimentary drinks!!!

I was scheduled to fly from Charlotte, NC to Denver, CO on Flight F9200 at 6:45 a.m. in December 19th. I was heading home after a 10 day stay in South Carolina. I received an alert at 3:00 a.m. on the morning of the flight. I was instructed to contact their Customer Service to rebook my cancelled flight. I called immediately and sat on hold for one hour and forty-five minutes waiting to Customer Service. I had noticed that there was one open seat for the next morning's flight, but according to their customer service alert I was to contact Customer Service to reschedule. So, when I finally got to talk to a customer service representative, I was told repeatedly that the next seat available would be on Christmas Eve. After I requested to speak to a manager I was told the same script.

Do NOT fly this airline. We were at the self check-in for our flight to San Francisco. An agent of Frontier Airlines came up to us and told us two of our bags were oversized. We asked which ones as all of our family had the same size luggage designed to take as a carry-on. The agent went to the screen and then pressed (without our consent - which is illegal) a charge for two additional bags and hit enter. When we protested he just walked away. It reminds me of Wells Fargo - where agents of the company do illegal things to consumers for a payback. They will have a class action lawsuit on their hands if they continue to do these illegal things.

I was leaving from Las Vegas to Atlanta. Sat there for 4 hours didn't even know the flight was cancel. Everyone final found out because once another passenger stated, "Did you all know the flights cancel?" We all went to find out what was going on. They stated that it was unsafe due to weather. However other companies like Southwest could fly just not Frontier. They stated that their next flight out was 4 days later. I would never and I do not recommend anyone flying with them. By the way they give partial refund and they keep paid luggage money.

I used to love this airline but on a recent flight with my family from Denver to Dallas the airlines somehow 'lost my wife's and children's luggage'. Multiple attempts to retrieve or even locate the baggage have been thus far unsuccessful! If you have a choice whatsoever, DO NOT FLY FRONTIER!!! Ever!!! They need to go out of business. They don't care about the customer at all! Businesses like this one need to be held accountable for their behaviors.

These guys have got to be the worst airline I have ever had the opportunity to try flying. They not only cancelled my flight but around several hundred flights nationwide because they didn't schedule their people properly and because they had an internal strike going on at the same time. They will blame it on weather and flat-out lie to the customer. Their only recourse was to cancel the 200 dollar ticket. Thank god I was one of the smart few who went immediately to Southwest online ticket sales and managed to find a flight for $600. Should have flown them from the get go. Frontier is an absolute joke. DO NOT FLY THEM.:)

Flight was 4 plus hours delayed. (NO BAD WEATHER). However, we we're told to still show up at our gate at the scheduled flight time because Frontier was working on fixing the problem. Sat on the airplane for 30 plus minutes after finally being allowed to board the plane. Someone on the loud speaker apologized for the delay but Frontier wanted to be sure that all of the luggage made it on the plane so as soon as it was all on we would take off. Landed in Phoenix to find out that our luggage DID NOT make it. Filed a claim to have the bag delivered the next day, which I was told would happen.

This is worst customer service I have ever experienced. They have the worst attitude and talk so rudely as if you are flying for free. I am very dissatisfied with this customer service at the Las Vegas airport front desk from the person named JASON and I would not recommend flying with Frontier Airlines. The employees here are not at all at the same page with difference in opinions about their airline policy and needs to be well trained on how to be polite and courteous to their customers.

Canceled our flight 1/2 before we were to board. Had to book another airline, rent a car to drive 5 hours to another city and leave 8 hours later. Then for our return flight we went to check in 24 hours before departure to find out they had refunded our entire flight two days earlier by mistake and we now did not have flights back on Dec. 23 as planned for the 6 of us. Offered no help except to say we did get a refund - one that we did not ask for and they made an error in doing, so we now could not get home for Christmas.

We arrived to the airport an hour before a domestic fight. There was no wait at security and we arrived at the gate at least 30 minutes before they started boarding the plane. We were in zone 3 out of 4 zones but because of the size of our carry-on the gate agent asked us to wait before boarding the plane. Since we prepaid for assigned seats we didn't think much of it. When almost everyone else boarded we prepared to board when the gate agent said they oversold the flight and they only have one seat left. He offered 4X the cost of one of the tickets plus seats on the next day's flight. When we got back to the ticket counter to collect the offer, they refused to pay. They claimed that we were late and that's why we were bumped. Shameful!

DO NOT FLY FRONTIER. I drove 2.5 hours to the airport on December 18. Flight was delayed 4 hours due to "weather." After that they said the plane had landed, but the flight crew had timed out, so they were looking for a pilot; how can an airline not know when the crew would "time out" and plan accordingly with another crew? Long story short, the next flight would leave in the morning and they would give out hotel and meal vouchers. I paid $120 for a 7 hour hotel stay, and at the gate the Frontier employee said she could not give out vouchers and gave me a number to call. I called the number, multiple times because of hours on hold.

Have you ever read Frontier's customer service policy? That is the first part of the lie. We booked our flights in July from Denver to Las Vegas for Christmas. The price seemed right plus we wanted to have everything paid for before we left. Our flight was $176.00 for each person (3 passengers) plus $250.00 for the checked luggage. We found this out after we had booked our flight. To cancel the reservation it would cost $100.00 per each person and only be issued as a credit to use on a later flight - really?? Needless to say we kept our reservation - what a mistake.

I've flown Frontier 10+ times in the last year and a half. I love the great prices. I've flown to Vegas for $39, Orlando $45, Ft Myers for $59, Denver for $29... I now go on vacation all the time. That being said, I was one of the people with canceled flights out of Ft Myers December 19 & 20 2016. Two days in a row my flight was canceled. (I ended up flying back on Allegiant). Although I feel that the cancellation could have been handled in a better way, I am not going to stop flying Frontier. I have never had an issue before. They provide me with a flight for a great price. Yes I have to buy my own peanuts and If I check a bag it cost $25-30 dollars, but I cannot resist a weekend away for a cheap price. I hope they fix whatever problems going on because they have really changed my life in a great way.

Flying out of Denver to Houston on 12/17/16, a Saturday at 8:40 a.m. Checked the flight status upon leaving my Brother's house and it stated "on time". It has snowed probably 8 inches overnight, but being raised in Denver and visiting a lot of times in the snow, airlines rarely have an issue unless it is over a foot and then flights are just delayed. At the airport the check line was very long and someone mentioned a cancellation so I went to the board and saw that our flight had been cancelled. After an hour of standing in line we get to the line and Frontier states, "Sorry we can't get you out until Monday." Monday? I have to work on Monday. So I left the line in disgust to think about the situation.

I booked Frontier Airlines off of Expedia, which usually gives the lowest price/excellent quality for air travel, hotels, car rental, etc. I checked in my flight, Dec 23, 12 hours prior. FIRST, I had to pay $35 for a checked bag and $40 for one carry-on bag! If I wanted to choose my seat, then add $25.!! (And these were their discounted fees if you check in online!) The "nickel and diming" continued on the flight, where all drinks -- water/Soda/juice were $2.99 each! The overpriced, garbage snacks were ridiculous, too! The flight attendants could care less about your comfort. I had to sit next to a man with severe body odor mixed with cheap men's cologne. The smell permeated across the seats and people were holding their noses. I thought I was going to vomit -- it made me so nauseous/sick!

Frontier airlines is the worst airline I have ever flown with. From Orlando to Colorado our flight was delayed an hour and a half and then when returning to Orlando from Colorado, our baggage along with the rest of the passengers on our flight had to wait an hour for our luggage to arrive. After reading all of the news articles about frontier airlines and their cost-cutting techniques and the strikes going on against them, I WILL NEVER FLY WITH THEM AGAIN! And I will tell everyone else About my horrific experience with frontier airlines. Someone please replace the president of this airline. He/She doesn't know what the heck they are doing.

I have not left Portland Airport yet and this "low-cost airline" has already charged me 25% more of the cost of the plane ticket for a carry on bag and a crappy middle seat. I could have saved more money just booking directly with Any other airline. I have flown with Hawaiian Airlines for years and they do not have any of these hidden fees. This is my first and last time flying with Frontier Airlines. I suggest you do not book with them.

When we got to the gate we were told the flight was delayed. Then the plane arrived, and we were told we were waiting for a stewardess and a flight officer. Then we were informed that we were canceled due to weather and was not offered assistance in any way to help make other arrangements. There were 2 of us traveling together. We had to pay $1200 to get home the next day. My husband missed a day of work. This was a terrible experience, even before the cancellation we had vowed not to travel with Frontier because the seats were so uncomfortable. They had no empathy for all the people they screwed over just a few days before Christmas.

They will cancel your flight for no reason at all and rebook you on a flight 3 days later if you're lucky. They won't reimburse you for hotel or any expenses you incur for cancelled flights. You will miss your vacation. And when you rebook on another airline you will be charged same day flight ticket costs which will likely be over $1000. So if you think you are going to save money, think again. I guarantee it will cost you a lot of money. You could fly first class on any airline for less than what this will cost you in the long run.

Flight was delayed for two hours, then canceled due to airplane problems. To make things worse, when I asked for a refund, they only refunded half of the round-trip ticket, so I basically paid them to have my vacation ruined. Worst airline ever, avoid at all costs.

My family and I had the worst experience with this airline! We were suppose to fly out of Orlando (MCO) this morning to Austin. We arrived two hours before our flight, the kiosks to get our boarding passes were not working properly so we then had to wait in a line for over an hour and a half to get to the desk. We had no luggage to check in. When we finally make it to the front desk there was a very rude lady standing there and told us she will not be giving us our boarding passes because "she didn't think we had enough time to get to our gate". Then to tell us we can take the next flight out which was the following day and it's going to be $99 per person in my family.

Leaving Denver, I had 3 gate changes. At the last gate the attendant left the podium without a word. Fellow flyers were getting emails about the flight cancellation, I however didn't get one until 2 hrs later. My bags were nowhere to be found. I had no clothes, no medications and no transportation. I was able to get to a hotel and re-book a flight with United for 2 days later. After getting home and contacting Frontier, they would only refund the amount of the unused portion of the ticket. What about the expenses I incurred because of their inability to run a company. It was not because of weather, as they were saying. All the other Airlines were running smoothly!

Disclaimer: Most of us have experienced delays and cancellations due to weather conditions and accept that it does happen. It is not the fault of an airline that these situations occur and it is not expected that any type of compensation in the form of food vouchers, lodging arrangements, or future travel awards be given. And this rant does not imply that any should other than an airfare refund which is appropriate. This is a company that does not even acknowledge that customer service exists, let alone, that it has any value. This is a company that, based on its employees at McCarran airport, has nothing but contempt for the passengers that utilize its services. I watched two Frontier gate agents point at passengers sleeping on the floor and laughing at them.

My elderly father booked a flight on Frontier Airlines for the great price he received for a one way ticket from Nashville to Phoenix. His first mistake was checking his bag. Upon arrival in Phoenix no bags showed up. We waited by the baggage claim for an hour and nothing. We then went to the only Frontier desk in the terminal which served as both the check in/baggage claim. No one was there. We waited another 30 minutes and finally someone showed up. We were told along with the other passengers who checked bags on the flight that they had lost their luggage, fill out a claim form and the airline would deliver it within 5 days. We waited the 5 days and no contact. My father called customer service and waited on hold for an hour and a half only be told they didn't have his contact info on file and there was nothing she could do.

Frontier is often referred to as an inexpensive airline, but when you factor in all of the extra baggage fees, seat fees, food or drinks, and inevitably, lost time waiting hours for your flight, it's more expensive than other airlines. I don't know how they stay in business when they are so unreliable. They are never on time and they couldn't care less about it. This will be my last Frontier flight if I can help it. What a joke!!!

Frontier Airlines is the absolute WORSE airline to fly with. Please do not choose airfare with Frontier. The low cost tickets are a plus; however you will definitely get what you pay for. I was scheduled for departure on 12/18/2016 from Las Vegas to Atlanta. It was not until 3 hours before my time to depart I received a Frontier Travel Alert, stating flight was delayed. Which was followed by three more text alert with different departing times for my flight back to Atlanta. After I received the last text alert, I assumed this would be the time my flight would leave the McCarran International Airport.

My father's flight was canceled yesterday in Havana Cuba. He went to ticketing to rebook, but he were told he would not get on another flight for 2 days. They would not offer hotel or meal vouchers. He would also needed to call an 800 number to request a refund if we booked on another flight. Frontier does NOT work with other airlines. After 50 minutes on the phone they said "You can buy another ticket with another airline. We will reimburse you a 100% for your tickets." I booked on another airline (JetBlue). Thanks to that my father fled yesterday. Today I called again. After 47 mins on hold a customer service named Kate answer, she wasn't able to help me with the refund. I asked for a supervisor and she hang up on me. So now I have been on hold for the last 23 minutes and probably will be 30 more.

Cancelled flight. 12:05 am flight. No one to help, no one around. This is in Denver, their Corporate location & hub. Phones not answered. NO CUSTOMER SERVICE. Don't believe they care about their customers other than the money. WILL NEVER TRUST THEM AGAIN. Cost me $3500.00 to rectify problem. Enough worth suing for.

Frontier Airlines has ZERO customer service. The staff at Austin, Tx actually made me feel like they WANTED us to miss our flight. If you have any problems with your tickets, need flight info, or lost luggage, you're on your own. On the way back from Denver to Austin, they lost our luggage, along with about twenty other passengers' (on a direct flight)! There was no one at the baggage claim to help us for about an hour. I filled out a form and have yet to hear anything from Frontier. I have a good feeling I will never see my bag again and plan on filing a suit if I don't get reimbursed. Find any way to travel other than Frontier Airlines. It was a giant mistake booking with them. They did everything in their power to try to ruin our trip.

My son who I have not seen in a year was suppose to be here today!!! I bought him a ticket to fly from Cleveland to Tampa. Frontier had the cheapest flights and being Christmas time I thought it was the perfect deal!!! SO WRONG!!! My son drove 2 hours from Erie, Pa to Cleveland airport and he noticed that the counter for Frontier Airlines looked like a clustered mess... His flight was at 10:45 am and he was in the airport at 9:30 am due to some weather issue. He had his boarding pass and check in completed the night before and he needed to check in his luggage. He called me to tell me he had been standing in the line for over a half hour and it was not moving. He noticed people crying and many angry faces... He also noticed that the surrounding airlines were calm and no people waiting in a line.

We had tickets from Orlando Florida to Kansas city for 12/20/16 and the flight was cancelled. The weather had been a little icy but other airlines were flying in to KC. We believed them the earliest they could reschedule us was for Tuesday am. That flight was cancelled trying to say that it was the weather again. There are no weather problems at either location. We were offered no help. On phone 35 minutes and said they would leave us on hold as I didn't trust them to call me back. 20 minutes later they hung up on me.

While returning home from San Francisco on Dec 19th, Frontier abruptly cancelled the flight to Orlando as well as all flights out east! They said weather was the problem but it was clear they had no reasonable game plan for flight and service outages affecting their entire system. Get this! They said they would re-list me for the flight on the 24th (a full five days later!).

If I can give this negative stars, I would... I waited in the check in line for over 45 minutes, all the kiosks were down and when I got up to the counter the lady left w/o saying a word. I had to get into the only line available at that point, waiting another 10 minutes... Missed my flight. They didn't have another availability until 2 days later and I still had to pay for their horrible customer service making me miss my flight. No airline credit will be refunded. WORST AIRLINE EVER!!!

Booked a flight for my 3 children 17, 16, and 10 to fly from Minneapolis to Denver 12/17/16 flight 327 that was cancelled. So I called spent an hour and half on the phone to rebook. The guy apologizes and said not to worry they will be on the next flight. In the morning December 18th flight 333 that flight was also cancelled without any prior notification, no email or phone telling both were cancelled. They fly out tomorrow December 21st. Flight 333. They keep telling us this is weather related. When the news team here in Denver say that staff is walking off the job. I should be comped the whole round trip.

I don't know where to begin. Waited 45 minutes for agent to show up to check us in, not leaving much time to board. This happened on December 10, 2016. When we finally got into the airplane, found that the seats did not recline and seats were quite uncomfortable, making for a miserable experience on a 4-hour flight. I pity anyone traveling more than 4 hours. No snacks or drinks were free, and you had to ask for water--it wasn't offered! All this, plus the purported "low" fare, only to learn we're charged $35 per person for carry-ons and $12 per person for an aisle seat. I consider this a form of "bait and switch". We will never again fly with Frontier and I have related our experiences to friends and relatives.

I had my very ill 80 year old mother on wheelchair waiting for departure at LGA. The flight has been delayed twice and finally cancelled. She spend 5 hours at the gate with very limited assistance. At the end, she was given a refund with absolutely no further ETD dates or any compensation to make it back home where she needs immediately see her doctors. I am demanding Frontier to put her on the flight ASAP with absolutely no extra charges and all the assistance that she will require. If something happens to her we will sue Frontier for all the damages this whole scam caused us. Expecting an instant response since your regular phone line never answers the calls.

Our Frontier Airlines flight was cancelled yesterday, ostensibly for weather. No other airlines or airports appeared to be having any weather issues. After waiting on hold for 50 minutes to reach customer service, I was told they would rebook me in 4 days and no other compensation or assistance would be offered. On our own we managed to find an option that cost $1,100 on another airline and a several hour rental car drive from another city we are home. We will never ever fly them again. They could not have been less helpful.

Frontier Airlines this is to you: THIS AIRLINE IS A JOKE. Delay notices were sent out for our flight from ATL to DIA starting at about 4:30 PM advising was delayed to 01:15 hours with a flight that was supposed to leave ATL at 10:10 PM. About 45 minutes later another notice came out. Then about another hour or so another notice. We checked in at the airport and went to the gate with the plan of waiting until four hours after we got there. It wasn't until another passenger advised us that the flight was cancelled. There was not a Frontier employee to be found at the gate or anywhere around. Shortly after we learned of the cancellation from another passenger, two Frontier Airlines employees showed up, and advised there was nothing they could do and instructed all of us to return to the ticket counter for instructions.

On December 17th, 2016 my family and I waited in the airport for airplane to leave with Frontier. The airline kept canceling the flight for 12 hours, then they finally cancel the flight at 12:30 a.m. the next day. On December 19th we tried to fly out again from Orlando to St. Louis. After standing in line for an hour and a half they let us know that our flight to St. Louis was canceled again. All they would offer is a refund and they said that they do not have any flights available until 6 days later.

Frontier Airlines is the worst airline of all time. I had a flight from LAX to Tampa with a connection in Denver. The flight from LAX was delayed for 10 hours causing me to miss my flight to Tampa. The ticket agents didn't care to help. All they said is that they can refund the ticket or book for the next flight which was in 2 days. As upset as I was I had no choice but to wait. I sat and waited with my 2-year old child for 2 days in the airport then come to find out the other flight 2 days later was also canceled, plus 1 of my luggage was missing.

Poor service, the savings you think that you are getting. When everything is added up you find that it is no savings at all. When they have a cancellation Frontier will do nothing for you, but tell you about how to cancel the flight. But you can weigh days and I mean DAYS before a different flight leaves. This company Frontier is a joke, and I hope before it ruins things for your family trip you read this!!!

We booked a round trip for three to a bowl game. After getting such a good price (3 roundtrips for 800 and some change) we went to check in only to find out that we hadn't bought a "seat" on the plane. It was 200 additional dollars for our three seats and three carry ons. We are up to $1000. We were delayed for nine hours for what we were told (we called) was weather but my husband is a pilot and I hear wasn't significant weather on fore flight that would interfere with our flight or the one the plane was on before. Other passengers were told and the flight personnel when we finally got on said that the prior flight crew timed out. That's right, they are too stupid to schedule their employees and then lied to us!

Flight was cancelled today after 6 hours with very little communication with their customers. Plane and attendants were there but no PILOT! Are you kidding me? Families with small children, grandma & grandpas, left with extra car rental and lodging costs plus it's the holiday and going to miss out. Ok, I want a refund. Good luck with that. Refund was going to be $48, and did I mention our tickets for 2 was $624?? Don't think they will be in business much longer. Steer clear of this airlines. Enough said.

I booked a flight from Miami to Philly for dec 18, 640AM departure, when at the airport they made us wait until 11am to cancel the flight, today (dec 19) same thing happens, flight cancelled at 7:30am, they said it was due to bad weather conditions, even though they are the only airline that has cancelled flight from MIA to Philly, then I go online and see that there is an strike going on, furthermore, 1 hour to return my checked bag, they don't offer any kind of compensation, 2 days back and forth ubers, plus meals, plus night stay, not to mention that I'm getting on a AA flight for an additional 260$, the 110$ refund takes 7 business days, this is by far my worst experience with an airline, they simply just don't care about you, please do not fly with them, prices are low, buy to get the worst experience with these guys.

On 12/17/2016 Saturday my son was expecting to fly to Missoula, MT from Denver, CO. We spent 1.5 hours in line just checking in at the Frontier counter. Sadly at last min they decided to cancel the flight. After being on hold with customer service for over an hour I was told there was not another flight he could get on till Wednesday 12/21/2016. OK I understand it is the holidays. So we go to the baggage claim to collect his bag I paid $30 to check. That is when the nightmare started.

I book a flight on Sunday to come home and see family for a couple days, having not seen them in almost a year. I had planned the event out long ahead of time, had coordinated days off well in advance and so on. So I arrive at the airport after already four hours of travel, go through security, find my gate, and chill. Then I see that my gate doesn't say my destination. So I leave, investigate, and find my gate again. But the gate changes on me AGAIN. Now arriving at the correct gate, I am told by the girl at the counter that my flight is delayed two hours, even though it was just about to board. Oh well, no big deal. I wait and then get ready to board when the flight suddenly changes; now it is delayed another three hours. Fine. So I wait three hours. During this time, a lady says over the loudspeaker that we are waiting for two new pilots. (Why is this just being figured out?) I check the flight status at boarding time. Now it's delayed another ten minutes.

If I could give zero stars I would. They canceled my flight from Pittsburgh to Las Vegas and which was on Sunday and only offered a flight to replace it on Thursday. They were not willing to pay for hotel for the days I needed to wait for the later flight in Pittsburgh or pay for the Airbnb; I got in Las Vegas for the days I missed. They took no responsibility for canceling this flight. I ended up paying a lot to book another flight the next day with another company. Because it was last minute during the holidays all the flights were quite pricey.

No reimbursement for financial losses due to crew member not showing for flight from Denver to Las Vegas. Do not care about customer service since they are raking in money with all the additional fees. Never ever fly Frontier.

They cancelled our flight. Lied about whether closing runways in Detroit. Offered to refund one way and put us on a plane TWO DAYS LATER. Agent was rude and smirking at us as she told us we'd have to wait two days and they wouldn't pay for hotel or anything else. I heard they're having financial problems and might be going out of business any day now. DON'T GET CAUGHT WHEN THEY FINALLY GO OUT OF BUSINESS!

We had a flight to Salt Lake City from Miami that was canceled due to weather. Therefore no comps and no help. They couldn't get us to SLC for 4 days but could get us to Denver the next day. So $800 later we might get home tomorrow. They didn't offer to help get hotel, flight or compensate us for any of our troubles. Top off that with unfriendly staff. My advice, never fly Frontier.

I chose Frontier because of the low rate and now I know why the rates are low. This all happened on Sunday, December 18, 2016. I got there two hours ahead of time like Frontier said to. It took me over an hour and a half to drive to the airport. When I got there, I received a text saying that my 7:20 am flight had been delayed to 11:38 am. As I am checking in the staff person tells me this as well. The flight would have gotten to Orlando at 10:50 am and at 10:21 am they notify us that the flight is canceled and that there are a limited number of seats available on the next flight out on Thursday. Unfortunately, I have a job interview on Monday and planned on being back to St. Louis on Tuesday.

Frontier Airlines delayed the flight and said it was weather related but this was told to the passengers until much later in the evening. The flight was closed and it never flew out of LAX. Flight 406 going to Denver on 12/17/16 leaving at 7:10 pm.

We were scheduled to fly out on Saturday at 7 pm after 6 hours of scheduled delays a full flight was cancelled due to weather despite weather in Denver being clear. We were a group of 4 adults and 6 minors and they said the earliest flight we could get from anywhere was Thursday night and fare doesn't get you to destination within a reasonable time just to get you there when they can. They have no partners with other airlines and they made virtually no effort to accommodate the full flight of passengers. No alternate plane just fill in whatever seats are available on frontier during holiday week (there are one or two at most). Therefore it is not possible to fly the displaced passengers to their destination without an additional make-up fight. There simply aren't that many seats available in a 2 week period during the holidays.

I send my parents yesterday to Utah and they got stuck in Denver's airport. This company have cancelled at least 3 flights to Utah. They are still there. I need to talk to someone because they are old and they do not speak English. I try to call customer service and they don't pick up the phone. Please someone help me!

Don't use them. They have no customer service and will not help if you are stranded. Even when it's their fault. They will keep you on hold for over 2 hours and hope you give up waiting. Run for your refund if you have a ticket. Never book with them. The pretend savings is not worth it.

My cousin was supposed to fly into Seattle from a 13 hour layover in Denver. First the flight was delayed, then finally they started to board the plane and took off. A few hours later he called me and says they landed back in Denver due to flap issues. The flight was laid over for another 2 hours. After that they kept on rebooking him and he was in the airport for over 36 hours. And the Airline didn't even provide any food, lounge or place to sleep, very disappointed.

Arriving to the airport at 7 am wondering if my flight's on time because there was no information update. I realized it was delayed by two hour. It was then delayed 5 additional times. After I asked a Frontier employee if the airplane was on the way she insisted that it was so I didn't rebook my flight earlier. I then stayed an addition 4 hours to find out the flight was now canceled! All I wanted was good customer service and a refund for my baggage claim. They didn't even apologize for the lack of communication, then when I call customer service insisted that the baggage fees were additional charges that I wanted! So only offered me credit for my next flight with them! Extremely unprofessional employees that work in the customer service area.

So, last night I dropped my 16 year old daughter off at the Denver airport to visit her mom in Phoenix for Christmas. As luck would have it, the timing coincided with an incoming snow storm. While I can understand a storm related delay or cancellation, it is what happened after that spurned me to write this review (something I rarely ever do). Her 9:36 flight was first delayed multiple times until about 5 am. Interestingly, the excuses given were not even weather related at this point although that would seem to be the most logical reason.

Frontier Airlines rep would not issue a boarding pass to myself and my traveling companion based on the fact that we were not at the airport a full 2 hours ahead of our flight time (which is not a policy, but a RECOMMENDATION on Frontier's flight check-in and boarding instructions). There was NOBODY in line at the TSA check in point, we had only 1 carry on bag and we were there 45 minutes early and ready to go. The Frontier Rep was extremely rude and stated the RULE is if you are not here 2 hours before the departure, then you are not flying??? The Frontier Rep was unbelievably rude and showed no customer service skills and had a "TOUGH LUCK" attitude.

Our flight was canceled today. When we went to ticketing to rebook we were told we would not get on another flight for 3 days. They would not offer hotel or meal vouchers. We would also need to call an 800 number to request a refund if we booked on another flight. Frontier does NOT work with other airlines. After 30 minutes on the phone they did refund our tickets. I booked on another airline for tomorrow. Hotel, food & new flights cost $350 additional. Flight prices attempting but don't do it!

I purchased these tickets for my child's Godfather to come and see his new Godchild. When he got to the airport and checked in he was told what gate to go to. After waiting for 1 and a half hours with his wife and three kids, he was scanned at the gate and let on to the plane. Once they got seated another passenger informed them that they were in his seat. At this time the stewardess checked the bordering pass and told them that they are on the wrong flight. After getting off the flight, the gate attendant let them know that their flight was moved to a different gate and it boarded that the same time that this plane boarded, and that it just left. The only thing they offered them at compensation for the mix up was booking them on the next fight out (the next day) and getting them some car seats so they could go home, nothing more.

I flew out of Philadelphia to Vegas. I had to pay $40.00 for my checked bag that was weighing 38 lbs. Once I got to my destination it took me 90 min to get my bag. Once I got to the hotel I realized my $150.00 dress was missing, brand new clothing I had purchased for my meeting, and my new bras and underwear really. I have filed police reports and all. It's terrible! My trip started off not good. The customer service acted like they could care less. I spoke with one gentleman and he stated it happens often. When I was departing home I used United. They were awesome. When I weighed my bag it was 28 lbs. Yes someone definitely took my things!

Just remember when booking airline tickets you get what you pay for. Frontier is low budget airline that I will never fly again. My experience started when I go out of my seat to speak to my wife who was sitting with her mother a few seats up from me. The flight attendant was serving drinks a few feet from where my wife was sitting. She turn around and very rudely stated, "Don't ever sneak up on flight attendant or I will take you out." I did not touch or sneak up on the attendant or even come that close. Although I may have scared her, she could have told me in a polite way, instead of being a RUDE **!! Then her attitude carry through the rest of the flight.

I flew from Las Vegas back home to Tampa, FL on 11/18/16 and when I arrived back in Tampa, FL I was the only person on the flight that did not receive their luggage. I was told to fill out a form and maybe they would call me the next few days regarding my luggage. Well the very next day I was called in to pick up my luggage only to find out that I had over $2,200 in missing items from my luggage. I was very upset at this point. One Frontier Airlines rep after the other came over to where I was sitting down next to my luggage to try and convince me that it was TSA's fault for the items that a Frontier Airlines employee obviously stole out of my luggage.

After transacting multiple changes to the ticket (necessitated by an interview with prospective employer), I ended up being short-changed a checked bag - for which I had already paid. I even called when I saw a problem online during the change process (checked bag was not showing up with new itinerary) and was assured by the agent that the checked bag had already been purchased and was not going to be a problem. All I needed to do, she informed me, was to press "purchase" and the bag would magically re-appear on the reservation. Of course this was not the case and I was cheated out of the bag I had already purchased.

DON'T FLY FRONTIER!!! The very worst airline experience in all my years of booking or flying bar none. Booked a flight by phone with Frontier to accommodate Frontier's policy concerning a minor flying on their airline. Booking went smooth enough via the phone. I gave complete information of a 12 year old flying from K.C. to Salt Lake on the 29th of November. I booked the flight on the 11th. Arrived 2 hours early and tried to use the automated terminal to print the ticket. The terminal was not working so I stood in the line to meet with a representative to print the ticket. They too were having problems printing the connecting flight in Denver.

Frontier Airlines email response to my lost luggage – we were offered $25 each for my partner and myself only to have it withdrawn. The following is the email back and forth: “We sincerely apologize for the delay. As a customer service gesture, we would be happy to offer you a $25 electronic travel voucher for future travel on Frontier Airlines. Please let us know if you would like to accept.” From me: “$25 a head compensation - we will take that!!” From Kelly-Frontier: “We will be unable to compensate any further.” What sort of customer service is that??? How does the CEO allow this??

I booked in advance for Thanksgiving and my price (F91282 DENORD Conf **) was $29 and return flight (F91281 ORDDEN Conf ** was $6). So total round trip fare of $35 with "fees" of $74:20. When I checked in online, I found I was required to pay for my seat and also for a checked bag. I was given an option of a package deal for everything for $60. I decided, since it was only $15 more than the baggage fee, I would pay this. When I went to reload the page, the price went up by $11 to $71 so I decided just to pay for the baggage.

HORRIBLE HORRIBLE HORRIBLE!!! Very UNPROFESSIONAL Service!!! Booked flight with Frontier Airlines from Philadelphia PA to Tampa FL. The check-in attendant was very unhelpful. When checking in she informed me I would not make my flight in time since Frontier closes their doors 15 before departing and did not give any other assistance to try and get me promptly to the terminal since I had 35 minutes til "departure". She then handed me a "feedback slip" said "call this number to change your flight..." No further information or help was provided and when asked to speak to someone or if someone can help change my flight she just said to call the number again. This is very unprofessional and the attendant did not seem to care much and made me feel like my business is unwanted. Think twice before flying Frontier!!!

6 months ago, I booked a flight for my son, who is active duty military. We know from experience, that you it's important to go through the airlines themselves and not the online brokers. His leave was approved for a Thursday evening, and he lives 40 miles from the airport. I booked him a flight 3.5 hours after he was released. A few days before his leave was scheduled, his commanding officer told him he needed to work an additional day, so I called Frontier ($10 to talk to a person, who does not speak clear English) and changed his ticket to the following evening ($99 change fee).

I would absolutely recommend this airline. It is definitely the more cost effective. I flew with my husband and two kids (4yr and 14 mo). We drove (3hrs) from Buffalo Area to Cleveland and it saved us $1000 even with gas and parking for a week. We spent $850 for three seats and that included seat assignments, 2 checked bags. We were able to bring two diaper bags for free. Two strollers checked at the gate for free. Two car seats for free. Plus they did not make us board first. I was the parent who wanted to get on last as we already had our seats. I wanted the kids to have freedom until most of the passengers were on.

This is a no frills, charge you for everything kind of airline. You get what you pay for. I can live with that. Worse... When leaving Orlando on the 21st we had a maintenance issue and ended up waiting for over 4 hours before we got another airplane. NOW... We are sitting on the tarmac at LAS with another maintenance issue. UGH!!!

I used to fly Frontier a lot. Between myself and my family, we have easily spent 20k dollars the past year or so. My wife and we're traveling with a baby that isn't quite 2 yet. I've flown with them with just small issues. The nickel and diming is the worst though. We got to the desk and checked our luggage. The male clerk went over the itinerary and looked at Preston, the baby, and even stated he's obviously under 2. We then spent the next 2 hours waiting to board. When I got up there the check in, the lady at the gate, whom I've seen many times before and never smiles or says thank you. She looks like a miserable person.

I booked a round trip flight from Minneapolis to Cancun. It was advertised as "one stop" in Denver on the way there and way back. What it really meant was that I actually have 4 different flights in the trip. Minneapolis to Denver, Denver to Cancun, then from Cancun to Denver and Denver to Minneapolis. That means I have to pay 4 bag fees for one bag! I am checking one bag and the total will be $120 for the trip simply because they split the trip into 4 separate flights. This is so deceitful. They shouldn't advertise a flight from Minneapolis to Cancun but then actually make you pay for one flight to Denver and another to Cancun and so on. Beware; unless you have a direct flight, you will be paying extra fees for bags on top of the norm. Never again will I use this airline.

Hello, this will be the last time I fly Frontier Airline. I departed 11/17 from Orlando, FL International Airport at 10:45 am. The clerk at the check-in counter was completely horrible. I asked for her full name, she just gave me her first name, Maria (she's Hispanic). She wasn't welcoming at all. When I said good-morning she didn't respond. She was unfriendly and unkind. We were charged $90.00 for 2 take-on luggage which we weren't aware of. All she said is we should have checked the website. We have a 4 yr old child and brought a car-seat with us on our trip. When we asked for plastic wrapping to wrap it, she told us she didn't have any and left it at that. She made no attempt to rectify the issue at hand. She was completely unhelpful to us. Neither me nor my wife will fly Frontier ever again.

I fly to Florida at least twice a year. And have been doing so for the last ten years. I usually fly Delta and have never had a problem. Flew down this time on AA and had no issues. Coming back on Frontier I didn't even get on the plane. I haven't paid for a checked bag in years, and I know the usual fee is $25 dollars for your first bag. However I was shocked I was being charged $40 per bag. Then the individual in front of me tells me we are going to hate the seats. Great. A plane flight that is going to take almost 5 hours and should take no more than 3-4. More on that in a minute.

Frontier Airlines says their flights are kept low by not offering amenities. But really why not raise the flight $5 and give everyone a pop and a cookie. The seats don't recline, no room in overhead compartments, you can't cross your legs and was like a row of old lawn furniture. Their fold down tray won't even hold a book. In fact most napkins are bigger. The staff was polite but the flight seems like something from the 1930s.

The customer service with this airline is dismal. Once they have your money they do not care about you whatsoever and its almost impossible to get any of your money back. They will nickel and dime to death. They charge "fees" for literally everything. Will never use this airline again.

I recently booked a round trip flight from NY to ATL. On the return trip, I got to the airport an hour before departure, which I think was reasonable. I was told by the booking agent that I need to pay $40 for the carry-on luggage I had. Which I didn't mind, I gave her a $100 dollar bill and she refused to take the money, saying she does not have change for a $100 bill. And she wasn't going to book me for the flight until I pay for the luggage. By the time I came back from looking for change for a $100 bill, she said the counter was closed and I cannot board the flight.

Bought tickets to go to Punta Cana 2 months ago and found out I'm pregnant a week ago. Reached out to Frontier to cancel my trip due to my doctor's recommendation not to go because of the Zika Virus. Frontier didn't refund even though my trip is not for another 2 weeks. They can very well sell those tickets. Instead they gave me a credit and it's not even for the full price I paid. Additionally, the credit they gave me needs to used within 90 days. I only have 90 days to fly somewhere. Never using this airline again.

This is seriously a great airline. Newer planes and unbeatable low fares. I've flown Frontier several times from Orlando to St. Louis and have only had great experiences. Yes, you have to pay for checked bags or carry-ons, but still far cheaper than the competition. If you want to pay 4x the airfare for a free cup of soda and 11 degrees of seat recline, then be my guest. Someone's gotta dump money into the other airlines and keep them in business. I will continue flying Frontier and enjoy the savings.

Tried to make changes to a flight and they wanted to charge me more than the flight is even worth. Customer service was horrible, even the manager. They do not care even 1% about their customers. I would rather pay 3x the amount of money to avoid dealing with these people. I learned my lesson the hard way. Don't make the same mistake I did.

First time flying on Frontier, although I've read and heard bad reviews. The ticket rate was great, was not too excited about the luggage and snack fees, since I'm use to Flying Southwest Airlines. I will travel on Frontier again, but probably for flights two hours or less. I got what I paid for but most importantly I arrived safely and on time!

On flight 402, 9:30 a.m. from L.A. to DEN, (first time in Frontier), the clerk charged me $40.00. He says because the wheels of my carry on exceeded from that measure of yours, for me that was outrageous. When we come back flying Delta they don't even say a word. I won't flight Frontier again. That's for sure.

Recently my husband and I were looking for a reasonable price for a flight to Denver Co. The prices with Frontier were much more reasonable than other airlines but the reviews were very disturbing. We made the decision to go with Frontier and give it a try. This was a very wise decision. What people are complaining about I have no idea! The crew could not have been any nicer. The comfort of the plane was equal to any other airline we have ever used. The flight could not have been any better. The only problem we did encounter was on our return trip our luggage did not arrive with us. This happens on any airline. We did the necessary paperwork and within two hours we received a call telling us that our luggage would be delivered to us that same day. We live a round trip of four hours from the airport but as promised our luggage was delivered to our front door! So thank you Frontier for everything!

Frontier Airlines has very deceitful advertising. I booked a flight from Phoenix to Omaha via Denver and after I paid I noticed there was a 13 hour layover in Denver. There was no indication that there was such a long layover, yes it's my fault for not looking at the flight times with a microscope but that flight should not have been presented in the first place. The timing made it look like there as only a 2 hour layover. I called to see if I could get the flight canceled and refunded. Of course no flexibility whatsoever. The foreign call center also has a language barrier. We will NEVER use Frontier again and I recommend everyone to not use them.

Have flown Frontier many times in the past and I know it's a, "you get what you pay for deal". With their nickel and dime you to death, after an initial low ticket fare strategy. But they have changed their seating in some of, or all their planes (air bus to Vegas recently) and it was like sitting in a wooden chair for 4 hours. Absolutely the worst/most uncomfortable flights ever. My advise spend more money with another airline with decent padded seats.

They are a total bait and switch airline. They offer decent fares and hide the fact that they charge for everything! You want a carry-on, $30 each way. You want to sit with your spouse, $18 each way. THEY change your flight? $99 to cancel.

I have flown Frontier Airlines probably 8 times in the last year. Besides being at the most horrible and the farthest terminal at Atlanta airport, I love the online deals they offer and I have always had a great flight with them. I have actually flown with the same stewardesses on 2 different flights and they are amazing. Recently, I flew to L.A. from Atlanta and a passenger had a medical emergency. We DID end up having to stop in Phoenix due to this but the crew and the pilots responded wonderful; I was impressed. I will certainly continue to fly with them. For those who are complaining about bag costs, etc, etc...get over it! You are not paying 4 times amount on Delta and just sign up for Discount Den or the works. They cover everything and give you the value price you're looking for to fly.

When I approached the desk, Scott **, one of the supposedly managers at Frontier Airlines, checked us in. He ran my card three times for two bags and I asked for a refund and he said he couldn't refund me, and was very rude about it as well. He was so rude and I asked to speak with a manager and he wouldn't let me, he kept saying he was the manager. I also asked for his full name and he was unwilling to give me any information. The full name is already on his badge, so there was no reason for him to covered up his ID and hide it from us, while at the same time, he's also making rude comments to me and my boyfriend.

Well let's start with timing the airline was on time. We departed flight was smooth arrived 30 minutes earlier. Don't know why everyone is so negative about this airline I had no problem going and coming back. The cabin stewards were very polite. People complain about everything I read about the luggage sizes and prices was aware of their policies. The seats were not bad/I bought my snacks from home so I did not have to buy on the plane. I will fly frontier again. The price was good and also direct with gaining half hour both times.

Flight from Orlando to Pit Oct. 22, 2016 - Said we were late for our flight and denied us to board. Though I told them we were in line waiting and my 84 year old needed to get home because she was out of meds. Told that is my problem. Completely rude and uncaring. Cost 380 dollars to get home. Will not return my money paid for their tickets because I did not cancel?? Why would I cancel a flight I could not get on?? Told it was 43 minutes when I got to check-in. Stood in line for 20 min. Please if anyone would like to do a class action suit contact me. Thanks.

Flight attendant charged me a additional $50 fee to relocate seats and didn't charge other passengers that relocated. Flight attendant could not provide me with a receipt after I paid the additional charge.

Our flight from Orlando after Disney World via Frontier Airlines was horrible. The flight attendants had poor communication and was just plain rude to my family. My two children got balloons at Disney World today and I've never seen anything that says no balloons on planes. Not one word was said to use at check in, security, or even during boarding about having to deflate the balloons. Then after sitting down for a while the flight attendant told us we needed to deflate the balloons. For a child with mild Autism this was not a pleasant surprise and even if he didn't have Autism why didn't anyone tell us before that moment. We will never fly Frontier again. I could not get the balloons deflated because they were tied so tight so I asked the flight attendant to help. He went to find some scissors.

I booked a flight for my 6 year old daughter and I on Friday 10/21 to surprise my family on Thanksgiving in Florida. Today, 10/28, I was asked by my daughter's grandma if she would mind if I cancelled her flight and let her take her down sooner. I told her I would look into the refund/cancellation information. I called right away and spoke with someone who specifically told me all but the $99 cancellation fee would be REFUNDED, not credited. REFUNDED! I told her thank you and ended the conversation as I had to figure things out with travel arrangements still. After speaking with my daughter's grandmother, I called back to cancel just my daughter's flight, I didn't ask any questions as I had spoke to someone about the ins and outs earlier, after the male processed my request he advised me I will be CREDITED to the airline and that the only person who could use the credit was my 6 year old daughter and the trip would have to be booked within 90 days!!!

So, I flew Frontier from Atlanta to Las Vegas. It was last minute and the cheapest one I could find. I flew out Saturday and back Monday. I ended up getting extremely sick on Monday and was unable to get on my flight. I spoke to the guy that works at the Frontier desk, let him know that I needed to change my flight, he was very rude. I was vomiting all over the place and could barely keep my head up. I didn't understand what he was saying because I was vomiting and couldn't hear him. He started yelling at me, got extremely mad at me for vomiting in the floor (which was very embarrassing). He then asked me if I was "slow". I am always a super nice person but this sent me over the edge. I wasn't so nice to him.

On Oct.4, 2016, I was scheduled to depart from (CVG) airport and arrive at (RSW) airport. My grandmother was terminally ill and was put in a hospice house. When I got to the terminal the lady said that I could not board the plane. Apparently, I was 3 minutes late, but I could still see the plane outside the window with the ramp still attached. I told the lady that it was an emergency. My grandmother was sick, but she would not let me board. I just started crying. I filed a complaint to get my money back, but no one cares. I received an email about airline policy instead.

One month ago I flew Frontier. Not only was I stranded overnight in Denver flying to/from DC, but Frontier refused to refund the costs incurred for a 16 hour, overnight layover. We arrived at our destination 20 hours after we were scheduled. Frontier illegally failed to issue us vouchers for breakfast or lunch. And when we requested our bag, which included formula and diapers for our 8-month old, Frontier staff refused to get it even though our layover was 16 hours and overnight. The cause of the delay was mechanical, not weather. We were promised by multiple Frontier Airline personnel to save receipts and submit them online to get a refund. 3 weeks after doing so I received a response that Frontier would not cover the costs of meals, formula, or diapers for the 16 hours we were stranded overnight in Denver. The customer service rep did not even try to make it better. Just empty words. One of the worst customer service experiences of my life.

I arrived at BNA with my 14 year old daughter. I told them that she had to be escorted and past 100 dollars each way to and from Denver. I was forced to fill out paperwork with information on exactly who would be picking her up at Denver including full name, nickname, phone number. This was my 25 year old son. He arrived and was told there is no such paperwork! My 14 year old daughter had to be held at the gate alone. Flight crew left. Gate agent was there. My son was not permitted to pick her up.

I have difficulties navigating the website. It sneaks charges that if you are not aware, will cost you $$. I app to request a Spanish operator, after I waited almost two hours for an agent to answer and a few disconnections. The agent name Mabel was professional and helpful. Thank you so much for your help. I think that in order to process all booking, more bilinguals agents are a necessity. I understand that in order to keep cost at minimum, the website is available. However, it's difficult if you are traveling and don't have a computer. I almost switch to another airline with humans helpers and better timely basis.

Frontier Airlines Flight 1252 Delayed 4 hours yesterday afternoon, 10/19/16, originally 4:35 pm flight. Technical fault, agents assured everyone. We were given vouchers for meals, and their very generous travel voucher for $100 off a future flight. They know what they can do with that! Great Service.

I purchased my tickets back in July for a flight in October. The day comes and the weather report fails to work in my favor. What was supposed to be an hour and a half ride took well over three hours due to rain and traffic issues. Once I arrive (we had about 40 minutes before our plane was supposed to take off and we were running like crazy) and the lady at the gate said the plane left early! She said we should have been there 45 minutes before the gate (never mind it was mere minutes over at that point) and the plane was 'headed down the runway'! I've never heard of a plane leaving EARLIER than scheduled, especially in inclement weather! I was offered a flight exchange on Monday but the event was going to be missed (was Saturday to Monday) and even though they caused us to miss our flight I would have to cancel both my return flight and outgoing as well.

Recently I had a round trip flight from San Francisco to Orlando. The ONLY thing good about Frontier was the price. Although charging for carry on bags is stupid and greedy. They should have included that in the base price, instead of charging extra. The seats were immobile, and of hard plastic. I have traveled a lot, and never have seen chairs that don't recline. My back was killing me after the experience. There were delays, in fact we Sat on the tarmac for one and 1/2 hours before we could deplane. So, at 2 something in the morning, it sucks to just sit there and wait forever. Definitively NOT worth the bargain price. It comes only second to Aeroflot, a Russian airline that also really sucked...

So I booked my photographers tickets 3 months before my wedding. Day before my wedding and the day my photographers came to the airport - Only to find out the flight was cancelled. There was no one at the gate, and people kept showing up to their gate and had no answers. I panicked and Called frontier, the Customer service rep didn't even know what he was talking about, and told me the flight left at 6 this morning, and I said "No, they rescheduled the flight for tomorrow at 6 am, and that was not going to work for me! I had to take photos at 8 AM! And they were only scheduled to leave at 6 am from PDX."

NEVER EVER EVER AGAIN!!! Frontier Airlines is the worse airline service ever! I just now went to review it to see its highest rating is 2.4 stars (no surprise). First I drop my wallet before take off, it was 3 ft from me. The flight attendant didn't even ask if someone lost it. He just picked it up and took it OFF THE PLANE! So I went without a wallet, no ID, did not get to see my sister's navel graduation which was the whole point of me traveling! Then trying to solve this whole issue 90% of the people I talked to were NOT helpful and were VERY rude!!

I arrived at the AUS airport after checking in from home 40 mins. before flight departure. The online system gave me a check in confirmation. But did not send me a boarding pass. I went to the airline counter with hopes of getting a boarding pass printed. There were three passengers waiting but the counter was unattended. I looked for a kiosk around to print my boarding pass. They did not have one. I went through their mobile app to pull the boarding pass up but it's not there. I went to the security gate hoping he will let me through the gate with the ticket confirmation email.

On September 18, 2016 I took a girls trip (5 of us) to Dallas/Ft. Worth. We left Milwaukee, WI and all checked in at the same time. Everyone received their luggage but me. The baggage claim told me to call their office and all I got was a number ** that no one would answer. I called that number every day while I was in Dallas and got a hold of nobody. On my return to Wisconsin on September 25, 2016 I started sending e-mails to Frontier Airlines and calling other numbers that the internet gave out 303-390-9067, 303-542-1490 still no response. All I want is my stuff back. I feel violated! I know it is sitting in the Denver Airport somewhere. No one will help me. Please let others know about this Airline. They are not helpful at all.