Frontier Airlines Reviews

3/31/2017 flight was canceled, the weather conditions flying out of LaGuardia to Atlanta. There was no weather conditions. It was raining but not bad at all. 5 min before leaving they canceled. There was no backup or rebooking are no later flight for us. I've been calling their hotline for over three day to see if I can get any help but the lady couldn't understand and telling me about different flights. Omg horrible horrible. All another airline company was working.

This airline is the worst airline EVER! I got to the Dallas International airport to check in for my flight to Denver, Colorado and the ticketing lady here named Trina told me that I couldn't check in for my flight because Frontier airlines had overbooked the flight (that I had paid for a week ago) and that the only way I could get on the flight was to pay an EXTRA $45 for a seat. My co-worker was traveling with me bought her ticket a day after I did and she checked in one person before me and got on the flight. Yup, you read that right. They were making ME pay for a seat in a flight that I had already paid for a week in advanced AND that THEY overbooked. I have an 18 month old daughter with cerebral palsy and special needs that was admitted into the emergency room just 2 hours before the flight that I had to get home to, plus a newborn.

I've flown round trip from Indianapolis to Orlando on Frontier 3 times now - twice by myself and once with my family of 4. As long as you read the website in advance and understand what they do and do not charge for, it is fine. I flew my whole family of 4 and checked 2 bags in advance and flew for less than $500 round trip for spring break. Weigh your bags to make sure they don't go over the limit. Read the website to understand the difference between a carry-on and a personal item. Measure the dimension of your bags if you are not sure what counts.

We arrived to the airport on time for our early morning flight and then proceeded to slowly make our way through the crowd along with a large group of other people trying to get on their flight. After 40 minutes of waiting in line, we FINALLY made it to the check-in desk 36 minutes before our flight and were told they could no longer check us in and their system would not allow them to do so. Needless to say, they only had 3 people working despite a large volume of people in line, while numerous check-in stations stood empty because they are either understaffed or are too cheap to have appropriate staff on hand to check-in customers.

You get what you pay for. We took this airline because of how affordable it was but quickly found out why it's cheap. To start out... to check bags it's $40 per bag. All purchases on board are strictly credit/debit & the selection sucks, so bring snacks. If you don't care about quality then this is the airline for you. Walking through the plane, we seen no difference between first class & economy. The flight attendants seemed short with the passengers as well. Our flight going back to NY was delayed 3 hours & the airline offered nothing for the delay. We felt like we were sitting in cushioned lawn chairs on both flights. Also no WiFi, I hope you don't mind the caveman experience. Trust me, suck it up & spend the extra money on a known airline because this airline was truly horrible.

THIS IS BY FAR THE WORST AIRLINE! Corporate was absolutely NO HELP!!! For starters, we arrived at 3:30 pm to check in our bags - flight boarding started at 4:15 pm. Our bag was 2 lbs overweight, so we were told to either pay $75 or take a few things out of our bag. We got it to be exactly 50 lbs & were then told WE WERE TOO LATE!? They claim their systems shut down & there was nothing they could do. We asked if they could put our bags on the next flight to Ohio so we could catch the plane as we both had to work the next day, our 4 year old daughter was expecting us home & coming from Vegas, we didn't have any money left to pay the rebooking fee. They stated we couldn't be separated from our bags & the only option would be to pay the rebooking fee & book the next flight. THE FLIGHT WASN'T UNTIL 5:25 pm THE NEXT DAY!

They told us they cancelled our flight we had to rebook. We rebooked, only to find they went ahead and flew our original flight without notifying us. The time before that we were on a vacation and they called to tell us our flight was leaving 14 hrs earlier than scheduled. Then they lost our bags. In other words on 2 separate occasions they have cost us hotel cancellations and offered no reimbursements.

My wife and me paid for two carrying luggage $80.00 and for a regular luggage $45.00. Seats are so narrow that is very uncomfortable to rest. Please, when looks for cheaps flights check about luggages charges that will be add to your savings. Both way to go and return.

I had booked a round trip from Philly to Tampa, Thursday - Saturday. I had a big commitment Sunday and absolutely had to return on Saturday. Frontier Airlines emailed 2 weeks after my trip was booked to change my departure time from Philly by 15 minutes. Now earlier than originally booked, my return flight was not impacted. 4 days later, I received a second notification about the 15 minute change, still not impacting my return flight. 4 days after my second notification, a third notification was then emailed, again informing me of the 15 minute departure change, no mention of a return flight change.

I booked a last minute trip to Las Vegas through Cheaptickets. The price seemed too good to be true... and it was. Frontier charged $40 to check a bag, and it would have been $45 for a carry-on. Since there were two of us in my party, it was an extra $80 each way, $160 total. Had we known this ahead of time, we would have packed accordingly and checked only one large suitcase rather than having each of us take a small carry-on bag to reduce the fees. This was not a pleasant surprise to receive at the airport. We were on a budget, and losing $160 for nothing meant that we had to see one fewer show in Vegas than we'd planned on. It was upsetting.

Booked a trip to San Diego from Denver 90 days in advance. Entire ticket cost $149. Opted not to purchase travel insurance (the works) as this "coverage" was $59 each way (almost the cost of my entire ticket). I needed to change my flight and this was going to cost $99 for the date change, $70 in additional taxes and fees, plus $50 in difference in airfare. So, 72 days in advance, my $149 ticket would now be $368.

This was my first time flying with Frontier and the first time I had ever done the online check in. I purchased a seat so my two sons and I we could sit together. Then I checked my bags and then website asked if you have a carry-on. Well we each had a carry on so I purchased three carry-ons at I believe $30 a piece. Well when we got to the gate to board the plane the agent said each passenger could have one personal item and the carry-on would be stored in the overhead compartment. So I said to the agent that I thought we had carry-ons and had paid for them and she said no. Backpack are personal items which are free. I asked her what I could do to get it refunded. She said I would have to call Frontier, so she gave me the number and I asked if she could give us some kind of confirmation or proof that I had personal items she said there was nothing she could do.

I booked my reservation online and had no issues. The seats were awful, very uncomfortable but the service was excellent. My only not so happy was the bag prices. Yes Frontier has low airline fees but the bag checking makes up for it. I could have flown Southwest and got free bag checks and paid the same price I paid Frontier for the flight and bag checks, so buyer beware, and their bag fees are different depending on the time of the year you are traveling. Proceed with caution. I would consider Frontier again because of the ease of travel but will pay more attention to the pricing with and without the bag check costs. Seats are ok for two hour flights and under but a four hour plus flight would have killed my back.

Had to cancel 2 plane tickets for me and my daughter. Was charged 200 fee and 1000 was credited. Only to find out that you cannot book plane tickets more than 60 days out. Why? Only Lord knows. All the other airlines do. Called the 800 number just to be told that I have to wait closer to the date to be able to book a flight. Was only giving 90 days to book a flight or my credited $1000 will be lost. The rep told me to book a ticket to another destination. Really???? Wtf? From O'Hare to Fort Worth no direct flight. All other destinations all booked. Just an all around head it with this airline. I would recommend strongly to not fly with this airline. I am being robbed of 1200 from Frontier. Simple thief. Every single aspect of this company sucks. Looking into hiring a lawyer to sue to get my money back.

Horrible Experience! Horrible Customer Service. I purchased airline tickets for a very important event. They changed the times without even notifying me. When I called because I just so happened to recheck my itinerary, the supervisor was extremely rude (Ana). When I asked to transfer me to someone else, she left me on hold for an extremely long time. I am currently on hold for over an hour and still going. That is why I am using my time wisely to write this review. She basically told me too bad there was nothing they can do.

3/7/17: Scheduled to leave Denver at 9:05AM. At airport two hours ahead. Found out at 7:30 Flight delayed until 12:20! No explanation for delay. At 10:30 find out now delayed until 1:13PM. Customer service thought there was only one delay. Clueless!! Never again will I fly Frontier!!!! This airline should make vacuum cleaners cause they really suck!!!

We purchased two tickets. I cancelled both. When I checked a few days later because I only received one refund I found that the other ticket was not cancelled. Frontier is refusing to give me my money back.

When we booked my wife's seating on the plane it was in the front row to allow her to be transferred directly from her personal wheelchair onto the front row aisle seat that required minimum effort. The armrests on the front row seats do not fold back like the rest of the seats on the plane to allow her to slide over to the center or window seat. But there is room on the front row seats to allow the center and window seat passengers to pass by her to access the aisle. All the other seats on the plane there is no room for passengers to access the aisle from these two seat locations.

I purchased a ticket and received a confirmation number. Checked in for my flight and they give me the wrong ticket with someone else's name. Go to the counter to get it corrected and they can't find me under my name or confirmation number. Called 800 number to find out what was going on and they cancelled my reservation two days later because I was too late for the promo price they quoted. Customer service rep stated they called me but I don't have any record of a call received or voice mail. Email was not sent as a second follow up. AND... they sent my luggage to my destination without me!!! This airline is pathetic!!!

We were booked on a flight from San Diego to Denver and decided to take advantage of a voucher being offered due to the flight being overbooked. Within the week we booked our new flight and submitted the voucher for refund. I am now told that there are no refunds. They lied to us and took advantage of our good nature. We followed the verbal guidelines of the ticket agents, paid full price for another trip and now the airline will not reimburse their promised $100 for each passenger. Not only will they do anything to deceive, now their only response is "auto reply." I will now join the ranks of the loyal customers that WILL NEVER FLY FRONTIER AGAIN.

Booked a flight on justfly.Com who changed my booking to this airline from another airline and the dates! When I got my confirmation email I called right away and the booking company said I had to call Frontier directly. When I did they charged me an additional $199 and told me that we have to pay more money to bring baggage! Never ever will I book with this company on purpose!! What a rip-off!!!

I have had a number of fine trips on Frontier. I know they are going to nickel and dime you, but that just goes with a low-cost airline. Well I guess it finally caught up to me. Having booked a trip with a great price a few months prior, I decided to prepay the checked bag fee. You can prepay for a checked bag no less than 24 hours before your flight is scheduled to depart for the best rate. Well not thinking, I prepaid when I made the reservation. I would never do that again, but then I most likely will never fly these clowns again. Because of the passing of a very close friend, I cannot take the trip. I was not looking for the reimbursement of the fare or even the cost of the seat, just the $60 of the baggage fee. All I got was "Sorry, you paid and we get to keep it..." Well my answer to that is... NEVER AGAIN WILL I TRAVEL ON FRONTIER.

The treatment I received at the hands of a Frontier Airlines' employee was not only in complete violation of Frontier Airlines company policies, but also violated the American with Disabilities Act and the Air Carrier Access Act. The facts of the situation: I am a fifty-eight year old retired professor with multiple sclerosis and leukemia. I traveled to Memphis on Frontier and I had a very pleasant travel experience. The return trip was a nightmare. On the first segment of my flight home I began to feel very unwell, and knew that my legs would not work well enough to get me to my connecting flight, so approximately one hour before we landed, I asked a flight attendant if it would be possible to request a wheelchair escort. She said, "No problem."

We (my family and I) left our hotel at 7 in the morning thinking that our flight would be at 915am, but come to broken machines that hardly left. Get our boarding passes and 2 delays that added up longer than our actual flight from Orlando to Pittsburgh. Disappointed.

So where do I start... After the past 8 hrs and finally beginning to get over the utter disappointment of what should've been a joyous reunion between myself and my boyfriend after 4 months of being apart. I thought it would be a great idea to take a quick trip away, and being that it would be a 4-day trip, I didn't want to pay too much. I always try to find deals where I can but little did I know, this would cost me so much more in the way of time I took from work, the money I spent for other arrangements and my sanity, I feel like this experience has left me drained both physically and emotionally.

Booked a flight. Received no reservation confirmation on the flight. Money was taken from my bank account. Tried Many, Many time to get thru to customer service. When I did reach a real person to see about adjusting my flight I found that the person was in Manila Philippines, but claimed they were with Frontier Airlines. Was given no help, only that no change could be made. This American company will lose my respect and business for being Very Un-American. Beware! They keep your money. American customer service should be handled in the US!

We arrived at the airport at 4 AM for a 6 AM flight to Orlando (which at 3:30 AM they advised was still on time). Upon arrival they advised it was delayed to 12. Then 2. Then 3. Then. 5. Then 7. They had a flight scheduled for 5 PM to Orlando and actually let those people board a plane at 6 and left us sitting there. No customer service. No one spoke to us or helped us. I travel a lot and this is by far the worst airline ever. Customer service is non existent. Stay away! Even if it means paying a little more. Trust me it's worth it! After sitting here all day and now unable to make other arrangements they will probably cancel our flight. Worst experience with an airline ever!!!

I flew Frontier on 12/26/16 from CVG to PHX whereupon they lost my giant red north face duffel full of clothes and assorted sundries. Over the next 30 days I tried in vain to contact them with regards to my luggage. When a call did get through the mailboxes were full, one phone call had me on hold for 52 minutes. After 40 days I received an email for lost luggage, I sent forms and receipts in. On THE DAY they received my claim forms and receipts I was contacted by Allegiant airlines saying that an "unknown" agent from Spirit airlines had dropped off my luggage to their office in Florida "without an explanation".

ATTENTION PEOPLE: NEVER FLY FRONTIER AIRLINES. FRONTIER AIRLINES - YOU HAVE NO MORE EXCUSES Flight delay for Frontier Flight 919 2/10/2017. Please Google Frontier Airlines Review for the Nightmare Stories and avoid you and your loved ones flying this nightmare of incompetence. There were parents with toddlers at this airport for 12 hours, one 3-year-old boy is an insulin dependent child who needed to have his insulin refrigerated!! Shame on you Frontier Airlines, this is the third flight I have taken with you that has had delays of 2 hours plus due to your incompetence in scheduling your flight crew!!

Flight itself was smooth. Pros: smooth take offs, landings, and air travel. Low prices, often can find discounts. Made for smaller people, less leg rooms. Seats are comfortable. Seemed very clean. Friendly attendants. Text alerts when flights are delayed. Cons: morning flights often delayed 1-2 hours (but get there early regardless; if they say 2 hrs and end up being earlier they will not alert you. We got there 30 mins before the new departure time; if walked through the door even a minute later we would have missed our flight).

Same as most of the complaints about Frontier, being in a wheelchair waiting to get to the plane and did not make flight due to employees not being around when every other airlines with wheelchair assistants actually stand at the wheelchair section to help their passengers but Frontier Airline employees for that service hangs in the airport. I missed my plane waiting for help with my wheelchair. Very unprofessional and was told my ticket was not any good, wanted more money for rotten service and put me out of the wheelchair stating since I am not a Frontier customer I cannot use the wheelchair. I had to walk through the airport. Frontier Airlines only cares about money not patrons. Very bad and unprofessional service and business.

I was traveling with my father who is severally physically disabled. There was no wheelchair prepared for us (I basically just found one and sat him in it) and then when it came to board, no one assisted us. The gate checker called groups randomly, as I raced to get to the door, pushing my father in a wheelchair frantically. She then stood there with a blank look on her face. I asked her why she didn't call for people with disabilities and kept repeating that I didn't tell her that I needed help. Is this not information on the ticket, and in the computer? Do you not call out first for people with small children and disabilities? This girl was almost borderline brain dead, and for the sake of my father, I did not start yelling which is what I wanted to do.

We found a Frontier Airline special for round trip tickets to West Palm Beach Florida from Chicago for $79 round trip. We booked a family trip, and then I started reading reviews about Frontier and I was scared. On the other hand, this also made me very prepared for the trip. Here are my suggestions to avoid problems. Get to the airport early. We arrived (large family of 7) 2 hours early. I'm glad we did because I read that if you get there too late, you won't be able to board.

Booked a flight to SLC on 12/31/2016. When trying to check in I discovered an additional 120 costs for 1 bag and 1 carry on. Arrived at the airport and checked in, was not told my flight out was already running late. Received no notice from anyone or on my phone but was told by a worker that the flight was delayed 2 1/2 hours. Sat in the gate area for another 3 hours and slowly throughout that time the flight delay increased, there were no announcements, nothing. Everyone was just expected to know. The attendant was changing various reservations for connecting flights.

Flight was delayed for negligence of mechanic to complete the job the day prior. Call in center gives wrong information about cost of seating. You pay for EVERYTHING which makes your low cost ticket cost more than other airlines. Flight was delayed due to lack of fueling the plane and finding someone who could do it. I will NEVER fly Frontier again.

I recently decided to take a short ski trip to CO; something I hadn't done in 22 years. I purchased lift tickets in advance for the first vacation for myself in 10 years. I decided to fly as economically as possible. Knowing now what I didn't know then I would have gladly paid $300 for a different airline. I shouldn't say that I never got a chance to truly review Frontier. Like so many other passengers I too had the misfortune of dealing with Linda. I hope the owners of Frontier absorb that last line without glossing over it. You have a single employee in KC that has a personal consumer rating that comes at the cost to your bottom line. The hardest customer to get is the one you already lost.

I spent over an hour trying to add a checked luggage for $60! Their website was not working, so I called them on the phone. The representative put my credit card through manually and voila it worked! I asked to speak with a supervisor and he was rude and did not even apologize. He told me to go write a review on their website. I think that they should have compensated me for my wasted time.

I am writing to voice my extreme disappointment with Frontier Airlines and its check-in policies, along with its overall service. Not only did I waste money for a better seat (supposedly more room) on my first flight because there was limited room to place carry-on luggage (which I had to pay for, suggesting that perhaps I would at least have the appropriate space to reach my luggage if need be) and personal items, but I have never experienced such an unwillingness to accommodate a passenger who is only minutes late to checking in at the airport.

It's extremely rare that I feel the need to review something; I'm a very even keel personality and a frequent flier, but this one really rocked the boat. On December 22, 2016, my boyfriend and I were flying from Fort Lauderdale to Cincinnati. The morning of our flight, I was able to check-in with their app and flight status said on-time. We arrived at the airport 1.5 hours before departure. When we got to the terminal, we weren't sure that we were in the right place because, even though the signs outside said Frontier, there were no Frontier screens behind any of the check-in desks. There were, however, 3 signs conspicuously turned off. We wander that way, passing the departures board that say our flight is cancelled (WHAT? - online it was still listed as on-time). At the vacant desks, we met about 15 confused and stranded passengers, also looking for Frontier desks... personnel... overhead announcement... anything.

Frontier is by far the worst airline and among the worst companies that I ever dealt with. I purchased a ticket from Miami to NY lured by their low prices, which after all their fees turned out to be the same as the reputable airlines. That aside, upon my arrival to the airport on my return flight, they announced the flight was cancelled. The only solution was to book me on the next available flight ONE WEEK later (Christmas day). I ended up having to buy a new same-day, one-way ticket with another airline for $540 so I can get back on time, since they don't contract with other airlines to remediate customers when flights are cancelled. Upon my request, the Frontier ticket agent offered me a refund for the entire cost of the Frontier flight and the $40 bag check.

From the moment I contacted Frontier with a problem with my reservation, I felt like I was dealing with a flea market and the whole idea was to get more money from me. When it was all said and done, a small modification ending up costing me a whopping $180 more than the original tickets. I have never flown Frontier before and will NEVER do it again. I travel frequently and use Alaska most of the time. To those that say there isn't much difference in airlines, think again.

I found myself repeating the same info over and over again to different employees while trying to locate my lost luggage. They're playing games. I gave both home and cell numbers and they sent an email saying they didn't have a phone number. As far as l'm concerned my meds, address book and laptop power supply are gone. Live and learn. I shouldn't have put those in checked bag. I won't be flying Frontier again either. If they call me I'll say keep the bag and have a nice life. They're flat out lying about not having my contact info.

I was flying alone on Nov 20, 2016 from Las Vegas to Milwaukee. I was sitting about 4 rows back by the window. After the flight landed and the attendant informed us we can unbuckle our seat belts and gather our things I grabbed my purse and belongings. I politely asked the couple "excuse me" and the guy stood up but the woman asked me, "Where do you think you're going". I responded "I do not have any luggage so I want to get off before it get too packed". She replied while shoving me into the window "You are not going anywhere. Sit down". I pushed her hand from my stomach and she begin reaching with her opposite hand to hit me, I grabbed her arms and restrained her from hitting me while yelling for help because I felt her and her husband was attempting to kidnap me considering I was alone (5ft 120lbs) and she refused me to leave physically and verbally.

Our experience flying with Frontier was horrible! They messed our bags up coming back on a return flight. It took us over a half hour to find someone to help us file a claim for our lost baggage. Miami we had to stand in line over 100 people to check our bags. Only one worker with Frontier and they were rude when we got up there. Called customer service today for a refund for luggage and a girl that says she normally doesn't even work in that department said they were not responsible! I am upset and will tell others NEVER to fly Frontier! Cheap flights but not worth it! HORRIBLE customer service!

My experience with Frontier has been by far the worst experience. I'm not familiar with Vegas airport. I arrived to check in for my flight an hour early, 5 am, only to find out I had to take a shuttle over to Frontier. There were no signs pointing out their location so by the time I figured it out I had 30 min to get to the door. The lady at the desk wouldn't even listen to me. She said "It's too late. Door closed." Absolutely not. I had to pay a extra 375.00 to re-book a flight for my daughter and I. Next flight left at 6 pm arrival to SLC 10:50 pm. Flight was delayed. Didn't get home till 1 am. Do you think they paid for their delay? Customer service horrible, very disrespectful. Instead of trying to diffuse the situation and show sympathy she was rude. I'll never use this airline again!!

This is by far the worst airline I have ever experience and I have flown many cheap airlines like Air Asia. I tried to change my flight to the next day and they charged me an extra $300. Not only did they direct me to an online website in which I had to pay more money to change the flight but my full round trip flights that were scheduled were erased and I could not get back to Denver. They basically accused me of messing up myself, offered zero service, help or customer service, and then left us stranded at the airport with no care. I will never fly Frontier again as they offer not only the worst customer service of any airline but any company I have ever dealt with. This is the epitome of a terrible experience.

My Husband and I departed Denver Colorado on January 21, 2017 around 12:30 am. Our flight was originally suppose to take off at 11:55 am but was delayed about 1/2 hour (not a big deal). When we boarded the flight, I found the flight attendants very rude. You can tell they don't like to answer any questions a passenger may have. I asked one of them something simple like "is this flight booked" and she just looked at me like I was stupid or had 3 heads! Shortly into the flight there was a tremendous amount of turbulence. Again, very normal for a flight. It continued throughout the flight. And the trip from Colorado to Orlando is not a short plane ride. So for someone who already is apprehensive when it comes to flying, all the turbulence did not make it easy. You can hear everyone talking and how scared they were.

Pay for each bag, carry on is $45. I scammed them on the return trip and did not pay for my carry on! Awful uncomfortable seats, feels like you're suffocating in there. Dying of thirst, be prepared to pay $3.99 for a tiny cup of generic water they pour out of a bottle. I'd walk on my tongue through the desert before buying water from them. The whole experience was awful. I could have flown SouthWest for way less after all Frontier's scamming fees. Save yourself the hassle and book with a reputable airline! Never will I fly Frontier again. The plane also felt so unsafe!

I have flown many times, this being the first time with Frontier. I went on a short trip to Tampa from Chicago for a business meeting and for my grandfather's 75th birthday. On this weekend trip the airlines lost my bag, gave me phone numbers to contact people that did not work, gave me three different emails to send my information, too, about how I would be reimbursed for the clothes that I had to buy for the weekend, and when I got my bag back after returning to Chicago my straps on my bag were all broken.

Was at the airport 13 hours today. 5 delays for Frontier Airlines flight from Tampa to Las Vegas. I get that delays happen but they totally lied to our faces. They told us there was a replacement aircraft coming into Tampa to take us to our destination. It did not arrive. No explanation. When the second gate crew shift came on duty, I asked where is the replacement aircraft to take us to Las Vegas? She said there never was one. I will never fly Frontier Airlines ever again. So many unhappy passengers. I rebooked for tomorrow, but on a different airline.

My parents were at the airport for their trip to Mexico. The flight was supposed to leave at 6:45am according to their original confirmation, as well as the phone reminder my mom had received the morning of. They stepped up to the counter at 5:50am and the attendant claimed that you are required to be checked in at least 45 minutes before your flight and they had missed it. My mom replied back that the flight does not leave until 6:45 and that is more than 45 minutes. The attendant goes on to tell her that the flight is actually leaving at 6:25 am. The confirmation that my parents had received had the wrong flight times, flights numbers, everything. She said to call a number that she provided and they would change their tickets. After calling and paying $200 in change fees, they are not able to get out more than 2 days later. Leave it to Frontier to ruin vacations! We will never be using them again.

My wife and I fly 1-2 times a year. The last 3 times we have flown Frontier, round trip from Cleveland to Orlando, have been good. All 3 round trip flights were either early or on time. Crew was courteous and helpful. I will say the seats are not comfortable on planes, and if I was flying on a much longer flight, I would be on a higher priced airline. We were skeptical of flying on a budget priced airline because of past experiences. But we are, overall, happy with our experience with Frontier.

I arrived at the airport at 7:01 am for my 7:30 am flight. I already checked in and had boarding pass. Arrived at gate at 7:15. Plane in place, walkway connected. Was told by clerk that I was not permitted to board because I didn't arrive 45 mins prior to flight. They were happy to charge me $99 rebooking fee, which I did. I called their customer service line and asked what their travel policies and again was told that passengers have to arrive 45 min prior to flight or they are not permitted to board. My ticket mentions nothing about not being able to board. This is how they can offer cheap flights, a good portion of the passengers are not permitted to board. They pay the $99 rebooking fee (if rebooked flight cost more you have to pay the difference plus $99).

I purchased one way ticket from Frontier Airlines almost 10 days before the flight. The ticket was for my mother who wanted to go and visit family and friends in San Francisco, CA & leaving from O'Hare Chicago. The flight was for December 22 2016. Three days before Christmas. The day of the flight I receive an email. Says the flight was cancelled and that I needed to call back their customer service. I called on my lunch time at work. I was on hold for 45 minutes - no joke no exaggeration - just to be told that the next available flight will be December 26 and I was upset because this was suppose to be my MOM's gift for Christmas and thanks to Frontier for ruining it.

You get what you pay for. No Wi-Fi on the plane. It seems as if my seat didn't recline, however, all of the employees were excellent. One stewardess, Katie was fantastic on my flight from Chicago to San Fran. We were delayed 3 hours due to a mechanical issue and we got on a new plane. After landing I go to check my email and Frontier gives me a 50 dollar voucher for the inconvenience of the delay. Great recovery. :)

I flew into Vegas from Milwaukee for a birthday party. I had a five hour layover in Denver. Started to head out. Had to turn around cause there was something wrong with the air conditioning system so that took an addition 1:30min... I get to Vegas and I had NO LUGGAGE!!! I was told that my luggage "missed the flight". I didn't understand how/why didn't my luggage travel with me. So I'm extremely pissed cause EVERYTHING I needed in Vegas was in that luggage. They called me the next day to tell me my luggage was there at 8:30am. I asked them to deliver it to me. They said they could but it wouldn't be until 1 or 2 o'clock which I refused to wait that long so I told her I'll be there to get it.

I booked a flight with Frontier in January 2016. The following day, I called to cancel the flight because of a scheduling conflict. That call was not recorded, though I have phone records indicating that I indeed phoned Frontier Airlines and spoke with an agent for several minutes. In that conversation, I was told my flight could not be cancelled. A week later, after reading all of the website information, I phoned again to press for a refund. At that time, I was told that "had I called within 24 hours", I could have received a refund, but that this was not the case a week later. So, I explained that I HAD called, was put through to a supervisor, and explained what had transpired. The resolution was that I received a credit instead of refund, which I was happy to take as flying Frontier Airlines again in the future was not undesirable. I was informed of no expiration date for these miles in that phone call.

You ready to hear this unbelievable tale of a horrible flight experience? Well, here ya go. My two younger sisters and I (I'm 21) were flying out to San Antonio, Texas to see our grandparents. My grandpa bought the tickets, and I was really excited to see him. Okay, day of our flight, I'm telling everyone we have to leave early, by like, three hours (Our flight was at 1 pm, I wanted to leave at 10 am). They all didn't believe me when I said we had to leave early, so we didn't. This much responsibility I will take. It's not completely their fault.

We flew to Greensboro on Jan 3rd 2017. A direct nonstop flight. When we arrived about 3 hours late, was just happy to be out of the plane only to find out one of our bags didn't make it along with about 15 other passengers luggage. Filed for lost luggage, was notified the next day. They found it in Connecticut (Unsure how it got there on a nonstop flight). And it would take a couple of days to get the bag to me. I was leaving to return home on same day they thought it would arrive in Greensboro NC. So I told them just return it to my home. They did this at 11:30 pm knocking on the door and scaring my elderly mother to death (Not sure why they had to bring it in the middle of the night). Now as for my other piece of luggage that did make it to Greensboro the strap was ripped off and the carrying handle was torn off as well.

On return flight from Las Vegas to Pittsburgh PA. Paid for bundle and had check in bag that was over limit by a few lbs. Was asked to remove items to carry on. I had one Christmas present that was more than enough weight to lower and make it easy. The present was wrapped and was a molded tool case with a selection of hand tools. At TSA I was told had some drill bits that were contraband and I went back to check in and ask to now check my small bag or put tool case into first bag. No problem, just PAY additional $45 charge. Not happy.

Horrible cust service. Paid extra for more leg room only to have someone sit next to me who obviously needed more than one seat. Boarding and unboarding was so confusing I'd hate to have an emergency with this airline. I'll never fly Frontier again, the minor savings is not worth my safety and comfort.

This is the worst airline I have ever encountered. Had to emergency land in CLT due to "smoke in cockpit". Was promised reimbursement of up to $600 for ticket ($565). I had to purchase to get to PHL. Still fighting for my money. Only flew them three times and all 3 times there is a major problem. Do not Fly this unsafe airline. Customer service is a joke.

I am flying out of Columbus Ohio today. I am a very experienced flyer and typically time my arrival at the airport to wait as little as possible. My flight today departed at 7:30 am. I arrive at the ticket counter at about 6:40 am. I have to wait while two employees help a customer, and then briefly talk between themselves. When I finally get to the desk I am told I am past cutoff by three minutes and cannot fly even though I was there before their 45 minute cutoff, but had to wait. Then I'm told I can fly out of Cleveland later today but I have to go online myself to make the changes. They can't make those changes at the ticket counter. At the TICKET COUNTER.

I have flown with plenty of airlines and they all have some flaws but Frontier is the absolute worst. They're always delayed, half the time the seats aren't comfortable nor do they move, lean back. I didn't have a tray to put my drink or food on. I booked my ticket 2 weeks in advance, paid 300$ for the ticket. I figured the seats wouldn't be so bad but of course if you don't pay extra money you get straight **. I will NEVER, EVER fly frontier again. Customer service is horrible and so are the accommodations you get. You suck frontier!!! Worst airline ever. Now I've been sitting here for over an hour since we have landed and we still can't get off the plane.

We were at airport from 9:30 am to 3:30 am. On plane for almost an hour, delayed flight then cancelled. No one spoke to passengers. Only when we were told to get off plane for about another hour or so with time taken off work and prepaid tickets to event in Philadelphia which we lost out on $150.00. No compensation at all, no food voucher, nothing at all but attitudes from Frontier workers. Hurt, disappointed. Can't believe this was okay for Frontier to do to passengers with family waiting in Philly. So sad that frontier does not value customers!!!

On 12/29/16 (flight 1335) my family and I flew from PBI to ORD. The Frontier check-in attendant, JC, hastily handed me all my family's credentials and dropped my husband's driver's license under the luggage scale. He was wearing very long fake fingernails and fumbled our paperwork several times before losing the license. JC advised us that this wasn't a scale that could be lifted and underneath it was a "driver's license graveyard!" He then advised that we should hurry to TSA because the flight was leaving early. He did not seem to care at all and it was very disappointing.

First flight to Trenton, delayed due to needed an emergency board replaced. Shuffling baggage from one to another bag...has to be exact 50 LBS. Flight from Punta Gorda (three prior flights CANCELLED). New flight delayed over 4 hours due to something leaking out of the plane. FOOD waffle DISGUSTING.

Like most people, I don't appreciate having to pay $40 each way for a single carry-on bag. While I initially thought I had found a good deal, that bumped the price way above the competitor airlines. Also, if you make any seat selection at all, you have to lay extra (even a middle seat). If you've come to expect a complimentary drink...that's not going to happen on a Frontier flight either. Beyond that, the seats were uncomfortable, even by airline standards. I left late on the first flight and arrived late on the second. I genuinely can't think of a single nice thing to say about the experience. I did try calling when I has baggage issues and was put on hold for 25 minutes before I gave up.

Absolutely the worst most unprofessional service. I had a flight going from Orlando to Philly. I was not charged a baggage fee. However after already running late because of rental car company not having a shuttle driver available for 20 min. I have the check in lady tell me my bag is not paid for and proceeded to close the gate door and tells me now you missed your flight. Tells me the next flight is full and the next flight available is tomorrow at 5pm!!! So I call customer service to complain. I'm on hold for 10 to be given the runaround and asks if there's any else she can do. I tell her, "Get me on a flight to Orlando." She responded with, "Ok, thank you, sir. Have a great day." ARE YOU KIDDING ME!!! I WILL NEVER FLY FRONTIER AGAIN!!

I have a vacation planned to Las Vegas on Jan. 8. Two relatives from our party contracted the flu. I called Frontier to substitute the passengers and I was told by their customer service rep that the substitutions were going to cost me approximately $550, the difference in airfare at Jan. 6 rate (I booked the vacation in Nov. 2016.) plus the substitution fee of $75 per person. I asked to speak to a supervisor, Sheila. (It turns out that when you call the Utah phone number, you are connected to the Philippines.)

When you go to online check in, you will be charged for seat selections, 16-24 per seat and 40 per carry on. So for me, cost me another 250 bucks when I checked in online. Feel scammed as this did not factor in when I was checking airline prices through Expedia.

In short: what was 'supposed' to be a $100 flight quickly turned into a $460 flight WITHOUT US KNOWING. DO NOT. I didn't listen to the reviews and booked a flight from Orlando to San Francisco. I was checking my flights the week before and realized that Frontier somehow managed to book the wrong date. Maybe that was my fault for not paying close enough attention to their extremely poorly designed site (dark UI central), but when we called to switch the flight to the correct date, we were charged in full for a new flight, even after purchasing travel insurance. Here's where it gets good... The customer service agent failed to tell us about the NONREFUNDABLE new flight, along with the $100 extra charge for the switch. Never ever use Frontier. I'd rather walk to San Francisco dragging my 50 lb. suitcase than give this airline my money. And I haven't even been on my flight yet.

I had to fly home from FL to NJ on a emergency. Never before by myself. Large leather seats. Comfortable ride. The best part was landing in Wilmington, DE for someone to pick me up. They no longer fly out of DE. Hate to fly out of Philadelphia.

Do not fly Frontier. That simple. It may look like you get a low-cost fare, but by the time you get to your destination, you will have been fleeced by Frontier Air's deceptive policies. You get ZERO free bags, and each bag is $60. There are no free seats! That is right, you would "think" that if you bought a ticket, that would include a seat, but NO. In addition to your fare, you have to PAY EXTRA for a seat. Every seat cost more. If you need a drink of water on the trip, get out your wallet and PAY for water. Of course if you would like a bag of chips to go with your $5 water, (you get a total of three chips in the bag) that will cost you $5.

My flight to Bismarck ND on Christmas to see my family was cancelled. Not a big deal. Weather happens. Not sure why they didn't cancel flights earlier in the day, like United did, as spending 4 hours at the airport on Christmas isn't my idea of a jolly holiday, but I'm not unreasonable. Ten minutes before boarding I'm informed my flight is cancelled. 5 minutes later while in line to see when I could fly out next, I get the email. I can't leave for two days and they will not move my return flight without additional cost. So I figure, just get the refund. Two days just doesn't seem worth my $330. I'm told I'll be refund my ticket cost within 7-10 days. Ok, no big, just some time spent with other discouraged families that don't get to reach their destination either.

I attempted to fly on Frontier from Atlanta to Orlando just before Christmas. Frontier cancelled the flight, allegedly due to weather, two days before the flight date. They never texted, emailed, or called me to tell me that. In fact, the morning of the flight I was able to check in online to a flight that by then didn't even exist. Upon arrival at the gate, the gate agent laughed at me and then threatened to leave me standing there with no effort to help find another flight. I ended up buying the last ticket on the last flight out for the night on Delta. Frontier has permanently lost my business, and I can't warn prospective customers enough --boycott Frontier. They need to be out of business.

My first time flying with Frontier Airlines and I will never, ever fly with them again. Frontier Airlines especially in Denver Colorado has the worst customer service representatives and representation I've ever experienced in my life. Even the supervisor Aida is unprofessional. Customer service reps in Denver Colorado are very rude, not friendly, and disrespectful. Customer service rep snatched my ticket for boarding and told me I was going to miss my flight and made sure I did as she gave my seat to a standby passenger.

Let me tell you a story about my fiance and mine's experience with Frontier airlines. First let me explain that my fiance is an active duty marine and he received leave for Xmas. He was flying from LAX to DIA to come home. His flight was delayed 9 and half hours for him to even come home. All other Denver bound flights from LAX were leaving at the correct times. A flight that was supposed to land at 2230 Saturday 12/17/16 instead landed at 0830 Sunday 12/18/16. But wait it gets better. Today (01/02/2017) my fiance flew back to base. The ticket counter reps supposed to be helping the lines move faster were rude and very nasty with us and other customers around us. However the cherry on top is that his one checked bag was lost. I have now been on hold for 3 hours trying to find where my fiance's bag is. I have not gotten to speak to a single person but I am absolutely disgusted at how Frontier treats its "guests".

My family flew Frontier from Orlando to Denver on December 18, 2016. I am wheelchair bound and need an aisle chair to board the plane. When we arrived at the gate there was a long line due to the flight to Colorado Springs being cancelled. Our flight started boarding and I still didn't get any help from the counter. My husband finally carried me aboard. Our flight sat on the runway in Orlando for over an hour while the airline waited for additional passengers??? Finally we flew 3.5 hours to Denver only to be told we had to wait on the runway. We waited over 3 hours. After nearly 9 hours with no way to use the restroom I developed dysreflexia a deadly condition that quads get. My family alerted the steward and a nurse took my bp which was dangerously high. My husband threatened to call 911. Finally the emergency prompted the airline to move a plane so I could get medical help. The emt's arrived and had to carry me off the plane.

I will never fly Frontier Airline again. Worst airline ever. The fees they charge are horrible, they are ripping people. The flight cost is not much but by the time you pay all their fees you should just fly a better airline like Delta or Southwest. Frontier Airlines you suck and I hope you slowly continue to lose business. You're a rip off. They don't even offer complimentary drinks!!!

I was scheduled to fly from Charlotte, NC to Denver, CO on Flight F9200 at 6:45 a.m. in December 19th. I was heading home after a 10 day stay in South Carolina. I received an alert at 3:00 a.m. on the morning of the flight. I was instructed to contact their Customer Service to rebook my cancelled flight. I called immediately and sat on hold for one hour and forty-five minutes waiting to Customer Service. I had noticed that there was one open seat for the next morning's flight, but according to their customer service alert I was to contact Customer Service to reschedule. So, when I finally got to talk to a customer service representative, I was told repeatedly that the next seat available would be on Christmas Eve. After I requested to speak to a manager I was told the same script.

Do NOT fly this airline. We were at the self check-in for our flight to San Francisco. An agent of Frontier Airlines came up to us and told us two of our bags were oversized. We asked which ones as all of our family had the same size luggage designed to take as a carry-on. The agent went to the screen and then pressed (without our consent - which is illegal) a charge for two additional bags and hit enter. When we protested he just walked away. It reminds me of Wells Fargo - where agents of the company do illegal things to consumers for a payback. They will have a class action lawsuit on their hands if they continue to do these illegal things.

I was leaving from Las Vegas to Atlanta. Sat there for 4 hours didn't even know the flight was cancel. Everyone final found out because once another passenger stated, "Did you all know the flights cancel?" We all went to find out what was going on. They stated that it was unsafe due to weather. However other companies like Southwest could fly just not Frontier. They stated that their next flight out was 4 days later. I would never and I do not recommend anyone flying with them. By the way they give partial refund and they keep paid luggage money.

I used to love this airline but on a recent flight with my family from Denver to Dallas the airlines somehow 'lost my wife's and children's luggage'. Multiple attempts to retrieve or even locate the baggage have been thus far unsuccessful! If you have a choice whatsoever, DO NOT FLY FRONTIER!!! Ever!!! They need to go out of business. They don't care about the customer at all! Businesses like this one need to be held accountable for their behaviors.

These guys have got to be the worst airline I have ever had the opportunity to try flying. They not only cancelled my flight but around several hundred flights nationwide because they didn't schedule their people properly and because they had an internal strike going on at the same time. They will blame it on weather and flat-out lie to the customer. Their only recourse was to cancel the 200 dollar ticket. Thank god I was one of the smart few who went immediately to Southwest online ticket sales and managed to find a flight for $600. Should have flown them from the get go. Frontier is an absolute joke. DO NOT FLY THEM.:)

Flight was 4 plus hours delayed. (NO BAD WEATHER). However, we we're told to still show up at our gate at the scheduled flight time because Frontier was working on fixing the problem. Sat on the airplane for 30 plus minutes after finally being allowed to board the plane. Someone on the loud speaker apologized for the delay but Frontier wanted to be sure that all of the luggage made it on the plane so as soon as it was all on we would take off. Landed in Phoenix to find out that our luggage DID NOT make it. Filed a claim to have the bag delivered the next day, which I was told would happen.

This is worst customer service I have ever experienced. They have the worst attitude and talk so rudely as if you are flying for free. I am very dissatisfied with this customer service at the Las Vegas airport front desk from the person named JASON and I would not recommend flying with Frontier Airlines. The employees here are not at all at the same page with difference in opinions about their airline policy and needs to be well trained on how to be polite and courteous to their customers.

Canceled our flight 1/2 before we were to board. Had to book another airline, rent a car to drive 5 hours to another city and leave 8 hours later. Then for our return flight we went to check in 24 hours before departure to find out they had refunded our entire flight two days earlier by mistake and we now did not have flights back on Dec. 23 as planned for the 6 of us. Offered no help except to say we did get a refund - one that we did not ask for and they made an error in doing, so we now could not get home for Christmas.

We arrived to the airport an hour before a domestic fight. There was no wait at security and we arrived at the gate at least 30 minutes before they started boarding the plane. We were in zone 3 out of 4 zones but because of the size of our carry-on the gate agent asked us to wait before boarding the plane. Since we prepaid for assigned seats we didn't think much of it. When almost everyone else boarded we prepared to board when the gate agent said they oversold the flight and they only have one seat left. He offered 4X the cost of one of the tickets plus seats on the next day's flight. When we got back to the ticket counter to collect the offer, they refused to pay. They claimed that we were late and that's why we were bumped. Shameful!

DO NOT FLY FRONTIER. I drove 2.5 hours to the airport on December 18. Flight was delayed 4 hours due to "weather." After that they said the plane had landed, but the flight crew had timed out, so they were looking for a pilot; how can an airline not know when the crew would "time out" and plan accordingly with another crew? Long story short, the next flight would leave in the morning and they would give out hotel and meal vouchers. I paid $120 for a 7 hour hotel stay, and at the gate the Frontier employee said she could not give out vouchers and gave me a number to call. I called the number, multiple times because of hours on hold.

Have you ever read Frontier's customer service policy? That is the first part of the lie. We booked our flights in July from Denver to Las Vegas for Christmas. The price seemed right plus we wanted to have everything paid for before we left. Our flight was $176.00 for each person (3 passengers) plus $250.00 for the checked luggage. We found this out after we had booked our flight. To cancel the reservation it would cost $100.00 per each person and only be issued as a credit to use on a later flight - really?? Needless to say we kept our reservation - what a mistake.

I've flown Frontier 10+ times in the last year and a half. I love the great prices. I've flown to Vegas for $39, Orlando $45, Ft Myers for $59, Denver for $29... I now go on vacation all the time. That being said, I was one of the people with canceled flights out of Ft Myers December 19 & 20 2016. Two days in a row my flight was canceled. (I ended up flying back on Allegiant). Although I feel that the cancellation could have been handled in a better way, I am not going to stop flying Frontier. I have never had an issue before. They provide me with a flight for a great price. Yes I have to buy my own peanuts and If I check a bag it cost $25-30 dollars, but I cannot resist a weekend away for a cheap price. I hope they fix whatever problems going on because they have really changed my life in a great way.

Flying out of Denver to Houston on 12/17/16, a Saturday at 8:40 a.m. Checked the flight status upon leaving my Brother's house and it stated "on time". It has snowed probably 8 inches overnight, but being raised in Denver and visiting a lot of times in the snow, airlines rarely have an issue unless it is over a foot and then flights are just delayed. At the airport the check line was very long and someone mentioned a cancellation so I went to the board and saw that our flight had been cancelled. After an hour of standing in line we get to the line and Frontier states, "Sorry we can't get you out until Monday." Monday? I have to work on Monday. So I left the line in disgust to think about the situation.

I booked Frontier Airlines off of Expedia, which usually gives the lowest price/excellent quality for air travel, hotels, car rental, etc. I checked in my flight, Dec 23, 12 hours prior. FIRST, I had to pay $35 for a checked bag and $40 for one carry-on bag! If I wanted to choose my seat, then add $25.!! (And these were their discounted fees if you check in online!) The "nickel and diming" continued on the flight, where all drinks -- water/Soda/juice were $2.99 each! The overpriced, garbage snacks were ridiculous, too! The flight attendants could care less about your comfort. I had to sit next to a man with severe body odor mixed with cheap men's cologne. The smell permeated across the seats and people were holding their noses. I thought I was going to vomit -- it made me so nauseous/sick!

Frontier airlines is the worst airline I have ever flown with. From Orlando to Colorado our flight was delayed an hour and a half and then when returning to Orlando from Colorado, our baggage along with the rest of the passengers on our flight had to wait an hour for our luggage to arrive. After reading all of the news articles about frontier airlines and their cost-cutting techniques and the strikes going on against them, I WILL NEVER FLY WITH THEM AGAIN! And I will tell everyone else About my horrific experience with frontier airlines. Someone please replace the president of this airline. He/She doesn't know what the heck they are doing.

I have not left Portland Airport yet and this "low-cost airline" has already charged me 25% more of the cost of the plane ticket for a carry on bag and a crappy middle seat. I could have saved more money just booking directly with Any other airline. I have flown with Hawaiian Airlines for years and they do not have any of these hidden fees. This is my first and last time flying with Frontier Airlines. I suggest you do not book with them.

When we got to the gate we were told the flight was delayed. Then the plane arrived, and we were told we were waiting for a stewardess and a flight officer. Then we were informed that we were canceled due to weather and was not offered assistance in any way to help make other arrangements. There were 2 of us traveling together. We had to pay $1200 to get home the next day. My husband missed a day of work. This was a terrible experience, even before the cancellation we had vowed not to travel with Frontier because the seats were so uncomfortable. They had no empathy for all the people they screwed over just a few days before Christmas.

They will cancel your flight for no reason at all and rebook you on a flight 3 days later if you're lucky. They won't reimburse you for hotel or any expenses you incur for cancelled flights. You will miss your vacation. And when you rebook on another airline you will be charged same day flight ticket costs which will likely be over $1000. So if you think you are going to save money, think again. I guarantee it will cost you a lot of money. You could fly first class on any airline for less than what this will cost you in the long run.

Flight was delayed for two hours, then canceled due to airplane problems. To make things worse, when I asked for a refund, they only refunded half of the round-trip ticket, so I basically paid them to have my vacation ruined. Worst airline ever, avoid at all costs.

My family and I had the worst experience with this airline! We were suppose to fly out of Orlando (MCO) this morning to Austin. We arrived two hours before our flight, the kiosks to get our boarding passes were not working properly so we then had to wait in a line for over an hour and a half to get to the desk. We had no luggage to check in. When we finally make it to the front desk there was a very rude lady standing there and told us she will not be giving us our boarding passes because "she didn't think we had enough time to get to our gate". Then to tell us we can take the next flight out which was the following day and it's going to be $99 per person in my family.

Leaving Denver, I had 3 gate changes. At the last gate the attendant left the podium without a word. Fellow flyers were getting emails about the flight cancellation, I however didn't get one until 2 hrs later. My bags were nowhere to be found. I had no clothes, no medications and no transportation. I was able to get to a hotel and re-book a flight with United for 2 days later. After getting home and contacting Frontier, they would only refund the amount of the unused portion of the ticket. What about the expenses I incurred because of their inability to run a company. It was not because of weather, as they were saying. All the other Airlines were running smoothly!

Disclaimer: Most of us have experienced delays and cancellations due to weather conditions and accept that it does happen. It is not the fault of an airline that these situations occur and it is not expected that any type of compensation in the form of food vouchers, lodging arrangements, or future travel awards be given. And this rant does not imply that any should other than an airfare refund which is appropriate. This is a company that does not even acknowledge that customer service exists, let alone, that it has any value. This is a company that, based on its employees at McCarran airport, has nothing but contempt for the passengers that utilize its services. I watched two Frontier gate agents point at passengers sleeping on the floor and laughing at them.

My elderly father booked a flight on Frontier Airlines for the great price he received for a one way ticket from Nashville to Phoenix. His first mistake was checking his bag. Upon arrival in Phoenix no bags showed up. We waited by the baggage claim for an hour and nothing. We then went to the only Frontier desk in the terminal which served as both the check in/baggage claim. No one was there. We waited another 30 minutes and finally someone showed up. We were told along with the other passengers who checked bags on the flight that they had lost their luggage, fill out a claim form and the airline would deliver it within 5 days. We waited the 5 days and no contact. My father called customer service and waited on hold for an hour and a half only be told they didn't have his contact info on file and there was nothing she could do.

Frontier is often referred to as an inexpensive airline, but when you factor in all of the extra baggage fees, seat fees, food or drinks, and inevitably, lost time waiting hours for your flight, it's more expensive than other airlines. I don't know how they stay in business when they are so unreliable. They are never on time and they couldn't care less about it. This will be my last Frontier flight if I can help it. What a joke!!!

Frontier Airlines is the absolute WORSE airline to fly with. Please do not choose airfare with Frontier. The low cost tickets are a plus; however you will definitely get what you pay for. I was scheduled for departure on 12/18/2016 from Las Vegas to Atlanta. It was not until 3 hours before my time to depart I received a Frontier Travel Alert, stating flight was delayed. Which was followed by three more text alert with different departing times for my flight back to Atlanta. After I received the last text alert, I assumed this would be the time my flight would leave the McCarran International Airport.

My father's flight was canceled yesterday in Havana Cuba. He went to ticketing to rebook, but he were told he would not get on another flight for 2 days. They would not offer hotel or meal vouchers. He would also needed to call an 800 number to request a refund if we booked on another flight. Frontier does NOT work with other airlines. After 50 minutes on the phone they said "You can buy another ticket with another airline. We will reimburse you a 100% for your tickets." I booked on another airline (JetBlue). Thanks to that my father fled yesterday. Today I called again. After 47 mins on hold a customer service named Kate answer, she wasn't able to help me with the refund. I asked for a supervisor and she hang up on me. So now I have been on hold for the last 23 minutes and probably will be 30 more.

Cancelled flight. 12:05 am flight. No one to help, no one around. This is in Denver, their Corporate location & hub. Phones not answered. NO CUSTOMER SERVICE. Don't believe they care about their customers other than the money. WILL NEVER TRUST THEM AGAIN. Cost me $3500.00 to rectify problem. Enough worth suing for.

Frontier Airlines has ZERO customer service. The staff at Austin, Tx actually made me feel like they WANTED us to miss our flight. If you have any problems with your tickets, need flight info, or lost luggage, you're on your own. On the way back from Denver to Austin, they lost our luggage, along with about twenty other passengers' (on a direct flight)! There was no one at the baggage claim to help us for about an hour. I filled out a form and have yet to hear anything from Frontier. I have a good feeling I will never see my bag again and plan on filing a suit if I don't get reimbursed. Find any way to travel other than Frontier Airlines. It was a giant mistake booking with them. They did everything in their power to try to ruin our trip.

My son who I have not seen in a year was suppose to be here today!!! I bought him a ticket to fly from Cleveland to Tampa. Frontier had the cheapest flights and being Christmas time I thought it was the perfect deal!!! SO WRONG!!! My son drove 2 hours from Erie, Pa to Cleveland airport and he noticed that the counter for Frontier Airlines looked like a clustered mess... His flight was at 10:45 am and he was in the airport at 9:30 am due to some weather issue. He had his boarding pass and check in completed the night before and he needed to check in his luggage. He called me to tell me he had been standing in the line for over a half hour and it was not moving. He noticed people crying and many angry faces... He also noticed that the surrounding airlines were calm and no people waiting in a line.

We had tickets from Orlando Florida to Kansas city for 12/20/16 and the flight was cancelled. The weather had been a little icy but other airlines were flying in to KC. We believed them the earliest they could reschedule us was for Tuesday am. That flight was cancelled trying to say that it was the weather again. There are no weather problems at either location. We were offered no help. On phone 35 minutes and said they would leave us on hold as I didn't trust them to call me back. 20 minutes later they hung up on me.

While returning home from San Francisco on Dec 19th, Frontier abruptly cancelled the flight to Orlando as well as all flights out east! They said weather was the problem but it was clear they had no reasonable game plan for flight and service outages affecting their entire system. Get this! They said they would re-list me for the flight on the 24th (a full five days later!).

If I can give this negative stars, I would... I waited in the check in line for over 45 minutes, all the kiosks were down and when I got up to the counter the lady left w/o saying a word. I had to get into the only line available at that point, waiting another 10 minutes... Missed my flight. They didn't have another availability until 2 days later and I still had to pay for their horrible customer service making me miss my flight. No airline credit will be refunded. WORST AIRLINE EVER!!!

Booked a flight for my 3 children 17, 16, and 10 to fly from Minneapolis to Denver 12/17/16 flight 327 that was cancelled. So I called spent an hour and half on the phone to rebook. The guy apologizes and said not to worry they will be on the next flight. In the morning December 18th flight 333 that flight was also cancelled without any prior notification, no email or phone telling both were cancelled. They fly out tomorrow December 21st. Flight 333. They keep telling us this is weather related. When the news team here in Denver say that staff is walking off the job. I should be comped the whole round trip.

I don't know where to begin. Waited 45 minutes for agent to show up to check us in, not leaving much time to board. This happened on December 10, 2016. When we finally got into the airplane, found that the seats did not recline and seats were quite uncomfortable, making for a miserable experience on a 4-hour flight. I pity anyone traveling more than 4 hours. No snacks or drinks were free, and you had to ask for water--it wasn't offered! All this, plus the purported "low" fare, only to learn we're charged $35 per person for carry-ons and $12 per person for an aisle seat. I consider this a form of "bait and switch". We will never again fly with Frontier and I have related our experiences to friends and relatives.

I had my very ill 80 year old mother on wheelchair waiting for departure at LGA. The flight has been delayed twice and finally cancelled. She spend 5 hours at the gate with very limited assistance. At the end, she was given a refund with absolutely no further ETD dates or any compensation to make it back home where she needs immediately see her doctors. I am demanding Frontier to put her on the flight ASAP with absolutely no extra charges and all the assistance that she will require. If something happens to her we will sue Frontier for all the damages this whole scam caused us. Expecting an instant response since your regular phone line never answers the calls.

Our Frontier Airlines flight was cancelled yesterday, ostensibly for weather. No other airlines or airports appeared to be having any weather issues. After waiting on hold for 50 minutes to reach customer service, I was told they would rebook me in 4 days and no other compensation or assistance would be offered. On our own we managed to find an option that cost $1,100 on another airline and a several hour rental car drive from another city we are home. We will never ever fly them again. They could not have been less helpful.

Frontier Airlines this is to you: THIS AIRLINE IS A JOKE. Delay notices were sent out for our flight from ATL to DIA starting at about 4:30 PM advising was delayed to 01:15 hours with a flight that was supposed to leave ATL at 10:10 PM. About 45 minutes later another notice came out. Then about another hour or so another notice. We checked in at the airport and went to the gate with the plan of waiting until four hours after we got there. It wasn't until another passenger advised us that the flight was cancelled. There was not a Frontier employee to be found at the gate or anywhere around. Shortly after we learned of the cancellation from another passenger, two Frontier Airlines employees showed up, and advised there was nothing they could do and instructed all of us to return to the ticket counter for instructions.

On December 17th, 2016 my family and I waited in the airport for airplane to leave with Frontier. The airline kept canceling the flight for 12 hours, then they finally cancel the flight at 12:30 a.m. the next day. On December 19th we tried to fly out again from Orlando to St. Louis. After standing in line for an hour and a half they let us know that our flight to St. Louis was canceled again. All they would offer is a refund and they said that they do not have any flights available until 6 days later.

Frontier Airlines is the worst airline of all time. I had a flight from LAX to Tampa with a connection in Denver. The flight from LAX was delayed for 10 hours causing me to miss my flight to Tampa. The ticket agents didn't care to help. All they said is that they can refund the ticket or book for the next flight which was in 2 days. As upset as I was I had no choice but to wait. I sat and waited with my 2-year old child for 2 days in the airport then come to find out the other flight 2 days later was also canceled, plus 1 of my luggage was missing.

Poor service, the savings you think that you are getting. When everything is added up you find that it is no savings at all. When they have a cancellation Frontier will do nothing for you, but tell you about how to cancel the flight. But you can weigh days and I mean DAYS before a different flight leaves. This company Frontier is a joke, and I hope before it ruins things for your family trip you read this!!!

We booked a round trip for three to a bowl game. After getting such a good price (3 roundtrips for 800 and some change) we went to check in only to find out that we hadn't bought a "seat" on the plane. It was 200 additional dollars for our three seats and three carry ons. We are up to $1000. We were delayed for nine hours for what we were told (we called) was weather but my husband is a pilot and I hear wasn't significant weather on fore flight that would interfere with our flight or the one the plane was on before. Other passengers were told and the flight personnel when we finally got on said that the prior flight crew timed out. That's right, they are too stupid to schedule their employees and then lied to us!

Flight was cancelled today after 6 hours with very little communication with their customers. Plane and attendants were there but no PILOT! Are you kidding me? Families with small children, grandma & grandpas, left with extra car rental and lodging costs plus it's the holiday and going to miss out. Ok, I want a refund. Good luck with that. Refund was going to be $48, and did I mention our tickets for 2 was $624?? Don't think they will be in business much longer. Steer clear of this airlines. Enough said.

I booked a flight from Miami to Philly for dec 18, 640AM departure, when at the airport they made us wait until 11am to cancel the flight, today (dec 19) same thing happens, flight cancelled at 7:30am, they said it was due to bad weather conditions, even though they are the only airline that has cancelled flight from MIA to Philly, then I go online and see that there is an strike going on, furthermore, 1 hour to return my checked bag, they don't offer any kind of compensation, 2 days back and forth ubers, plus meals, plus night stay, not to mention that I'm getting on a AA flight for an additional 260$, the 110$ refund takes 7 business days, this is by far my worst experience with an airline, they simply just don't care about you, please do not fly with them, prices are low, buy to get the worst experience with these guys.

On 12/17/2016 Saturday my son was expecting to fly to Missoula, MT from Denver, CO. We spent 1.5 hours in line just checking in at the Frontier counter. Sadly at last min they decided to cancel the flight. After being on hold with customer service for over an hour I was told there was not another flight he could get on till Wednesday 12/21/2016. OK I understand it is the holidays. So we go to the baggage claim to collect his bag I paid $30 to check. That is when the nightmare started.

I book a flight on Sunday to come home and see family for a couple days, having not seen them in almost a year. I had planned the event out long ahead of time, had coordinated days off well in advance and so on. So I arrive at the airport after already four hours of travel, go through security, find my gate, and chill. Then I see that my gate doesn't say my destination. So I leave, investigate, and find my gate again. But the gate changes on me AGAIN. Now arriving at the correct gate, I am told by the girl at the counter that my flight is delayed two hours, even though it was just about to board. Oh well, no big deal. I wait and then get ready to board when the flight suddenly changes; now it is delayed another three hours. Fine. So I wait three hours. During this time, a lady says over the loudspeaker that we are waiting for two new pilots. (Why is this just being figured out?) I check the flight status at boarding time. Now it's delayed another ten minutes.

If I could give zero stars I would. They canceled my flight from Pittsburgh to Las Vegas and which was on Sunday and only offered a flight to replace it on Thursday. They were not willing to pay for hotel for the days I needed to wait for the later flight in Pittsburgh or pay for the Airbnb; I got in Las Vegas for the days I missed. They took no responsibility for canceling this flight. I ended up paying a lot to book another flight the next day with another company. Because it was last minute during the holidays all the flights were quite pricey.

No reimbursement for financial losses due to crew member not showing for flight from Denver to Las Vegas. Do not care about customer service since they are raking in money with all the additional fees. Never ever fly Frontier.

They cancelled our flight. Lied about whether closing runways in Detroit. Offered to refund one way and put us on a plane TWO DAYS LATER. Agent was rude and smirking at us as she told us we'd have to wait two days and they wouldn't pay for hotel or anything else. I heard they're having financial problems and might be going out of business any day now. DON'T GET CAUGHT WHEN THEY FINALLY GO OUT OF BUSINESS!

We had a flight to Salt Lake City from Miami that was canceled due to weather. Therefore no comps and no help. They couldn't get us to SLC for 4 days but could get us to Denver the next day. So $800 later we might get home tomorrow. They didn't offer to help get hotel, flight or compensate us for any of our troubles. Top off that with unfriendly staff. My advice, never fly Frontier.

I chose Frontier because of the low rate and now I know why the rates are low. This all happened on Sunday, December 18, 2016. I got there two hours ahead of time like Frontier said to. It took me over an hour and a half to drive to the airport. When I got there, I received a text saying that my 7:20 am flight had been delayed to 11:38 am. As I am checking in the staff person tells me this as well. The flight would have gotten to Orlando at 10:50 am and at 10:21 am they notify us that the flight is canceled and that there are a limited number of seats available on the next flight out on Thursday. Unfortunately, I have a job interview on Monday and planned on being back to St. Louis on Tuesday.

Frontier Airlines delayed the flight and said it was weather related but this was told to the passengers until much later in the evening. The flight was closed and it never flew out of LAX. Flight 406 going to Denver on 12/17/16 leaving at 7:10 pm.

We were scheduled to fly out on Saturday at 7 pm after 6 hours of scheduled delays a full flight was cancelled due to weather despite weather in Denver being clear. We were a group of 4 adults and 6 minors and they said the earliest flight we could get from anywhere was Thursday night and fare doesn't get you to destination within a reasonable time just to get you there when they can. They have no partners with other airlines and they made virtually no effort to accommodate the full flight of passengers. No alternate plane just fill in whatever seats are available on frontier during holiday week (there are one or two at most). Therefore it is not possible to fly the displaced passengers to their destination without an additional make-up fight. There simply aren't that many seats available in a 2 week period during the holidays.

I send my parents yesterday to Utah and they got stuck in Denver's airport. This company have cancelled at least 3 flights to Utah. They are still there. I need to talk to someone because they are old and they do not speak English. I try to call customer service and they don't pick up the phone. Please someone help me!

Don't use them. They have no customer service and will not help if you are stranded. Even when it's their fault. They will keep you on hold for over 2 hours and hope you give up waiting. Run for your refund if you have a ticket. Never book with them. The pretend savings is not worth it.

My cousin was supposed to fly into Seattle from a 13 hour layover in Denver. First the flight was delayed, then finally they started to board the plane and took off. A few hours later he called me and says they landed back in Denver due to flap issues. The flight was laid over for another 2 hours. After that they kept on rebooking him and he was in the airport for over 36 hours. And the Airline didn't even provide any food, lounge or place to sleep, very disappointed.

Arriving to the airport at 7 am wondering if my flight's on time because there was no information update. I realized it was delayed by two hour. It was then delayed 5 additional times. After I asked a Frontier employee if the airplane was on the way she insisted that it was so I didn't rebook my flight earlier. I then stayed an addition 4 hours to find out the flight was now canceled! All I wanted was good customer service and a refund for my baggage claim. They didn't even apologize for the lack of communication, then when I call customer service insisted that the baggage fees were additional charges that I wanted! So only offered me credit for my next flight with them! Extremely unprofessional employees that work in the customer service area.

So, last night I dropped my 16 year old daughter off at the Denver airport to visit her mom in Phoenix for Christmas. As luck would have it, the timing coincided with an incoming snow storm. While I can understand a storm related delay or cancellation, it is what happened after that spurned me to write this review (something I rarely ever do). Her 9:36 flight was first delayed multiple times until about 5 am. Interestingly, the excuses given were not even weather related at this point although that would seem to be the most logical reason.

Frontier Airlines rep would not issue a boarding pass to myself and my traveling companion based on the fact that we were not at the airport a full 2 hours ahead of our flight time (which is not a policy, but a RECOMMENDATION on Frontier's flight check-in and boarding instructions). There was NOBODY in line at the TSA check in point, we had only 1 carry on bag and we were there 45 minutes early and ready to go. The Frontier Rep was extremely rude and stated the RULE is if you are not here 2 hours before the departure, then you are not flying??? The Frontier Rep was unbelievably rude and showed no customer service skills and had a "TOUGH LUCK" attitude.

Our flight was canceled today. When we went to ticketing to rebook we were told we would not get on another flight for 3 days. They would not offer hotel or meal vouchers. We would also need to call an 800 number to request a refund if we booked on another flight. Frontier does NOT work with other airlines. After 30 minutes on the phone they did refund our tickets. I booked on another airline for tomorrow. Hotel, food & new flights cost $350 additional. Flight prices attempting but don't do it!

I purchased these tickets for my child's Godfather to come and see his new Godchild. When he got to the airport and checked in he was told what gate to go to. After waiting for 1 and a half hours with his wife and three kids, he was scanned at the gate and let on to the plane. Once they got seated another passenger informed them that they were in his seat. At this time the stewardess checked the bordering pass and told them that they are on the wrong flight. After getting off the flight, the gate attendant let them know that their flight was moved to a different gate and it boarded that the same time that this plane boarded, and that it just left. The only thing they offered them at compensation for the mix up was booking them on the next fight out (the next day) and getting them some car seats so they could go home, nothing more.

I flew out of Philadelphia to Vegas. I had to pay $40.00 for my checked bag that was weighing 38 lbs. Once I got to my destination it took me 90 min to get my bag. Once I got to the hotel I realized my $150.00 dress was missing, brand new clothing I had purchased for my meeting, and my new bras and underwear really. I have filed police reports and all. It's terrible! My trip started off not good. The customer service acted like they could care less. I spoke with one gentleman and he stated it happens often. When I was departing home I used United. They were awesome. When I weighed my bag it was 28 lbs. Yes someone definitely took my things!

Just remember when booking airline tickets you get what you pay for. Frontier is low budget airline that I will never fly again. My experience started when I go out of my seat to speak to my wife who was sitting with her mother a few seats up from me. The flight attendant was serving drinks a few feet from where my wife was sitting. She turn around and very rudely stated, "Don't ever sneak up on flight attendant or I will take you out." I did not touch or sneak up on the attendant or even come that close. Although I may have scared her, she could have told me in a polite way, instead of being a RUDE **!! Then her attitude carry through the rest of the flight.

I flew from Las Vegas back home to Tampa, FL on 11/18/16 and when I arrived back in Tampa, FL I was the only person on the flight that did not receive their luggage. I was told to fill out a form and maybe they would call me the next few days regarding my luggage. Well the very next day I was called in to pick up my luggage only to find out that I had over $2,200 in missing items from my luggage. I was very upset at this point. One Frontier Airlines rep after the other came over to where I was sitting down next to my luggage to try and convince me that it was TSA's fault for the items that a Frontier Airlines employee obviously stole out of my luggage.

After transacting multiple changes to the ticket (necessitated by an interview with prospective employer), I ended up being short-changed a checked bag - for which I had already paid. I even called when I saw a problem online during the change process (checked bag was not showing up with new itinerary) and was assured by the agent that the checked bag had already been purchased and was not going to be a problem. All I needed to do, she informed me, was to press "purchase" and the bag would magically re-appear on the reservation. Of course this was not the case and I was cheated out of the bag I had already purchased.

DON'T FLY FRONTIER!!! The very worst airline experience in all my years of booking or flying bar none. Booked a flight by phone with Frontier to accommodate Frontier's policy concerning a minor flying on their airline. Booking went smooth enough via the phone. I gave complete information of a 12 year old flying from K.C. to Salt Lake on the 29th of November. I booked the flight on the 11th. Arrived 2 hours early and tried to use the automated terminal to print the ticket. The terminal was not working so I stood in the line to meet with a representative to print the ticket. They too were having problems printing the connecting flight in Denver.

Frontier Airlines email response to my lost luggage – we were offered $25 each for my partner and myself only to have it withdrawn. The following is the email back and forth: “We sincerely apologize for the delay. As a customer service gesture, we would be happy to offer you a $25 electronic travel voucher for future travel on Frontier Airlines. Please let us know if you would like to accept.” From me: “$25 a head compensation - we will take that!!” From Kelly-Frontier: “We will be unable to compensate any further.” What sort of customer service is that??? How does the CEO allow this??

I booked in advance for Thanksgiving and my price (F91282 DENORD Conf **) was $29 and return flight (F91281 ORDDEN Conf ** was $6). So total round trip fare of $35 with "fees" of $74:20. When I checked in online, I found I was required to pay for my seat and also for a checked bag. I was given an option of a package deal for everything for $60. I decided, since it was only $15 more than the baggage fee, I would pay this. When I went to reload the page, the price went up by $11 to $71 so I decided just to pay for the baggage.

HORRIBLE HORRIBLE HORRIBLE!!! Very UNPROFESSIONAL Service!!! Booked flight with Frontier Airlines from Philadelphia PA to Tampa FL. The check-in attendant was very unhelpful. When checking in she informed me I would not make my flight in time since Frontier closes their doors 15 before departing and did not give any other assistance to try and get me promptly to the terminal since I had 35 minutes til "departure". She then handed me a "feedback slip" said "call this number to change your flight..." No further information or help was provided and when asked to speak to someone or if someone can help change my flight she just said to call the number again. This is very unprofessional and the attendant did not seem to care much and made me feel like my business is unwanted. Think twice before flying Frontier!!!

6 months ago, I booked a flight for my son, who is active duty military. We know from experience, that you it's important to go through the airlines themselves and not the online brokers. His leave was approved for a Thursday evening, and he lives 40 miles from the airport. I booked him a flight 3.5 hours after he was released. A few days before his leave was scheduled, his commanding officer told him he needed to work an additional day, so I called Frontier ($10 to talk to a person, who does not speak clear English) and changed his ticket to the following evening ($99 change fee).