Frontier Airlines Reviews

I purchased a ticket two months ago and I cancelled it within 48 hours for my family and I, they charged me 400 dollar and refused to refund the rest until now... Bad customer service. Don't waste your money with this tricky business company, don't use them.

Never fly Frontier. The following is a message I tried to send them but their contact form is limited to 800 characters and I couldn't possibly edit my experience that much. Please read and be careful! I want to write this email to express my deep disappointment and disgust at the actions of Frontier Airlines and the Atlanta Police Department. I witnessed an event that left myself and at least seven other witnesses appalled and very uncomfortable.

I was traveling from Las Vegas to Denver, Colorado. I am in a wheelchair, took the airport shuttle to go to the Las Vegas airport, got there with 50 minutes to spare. I was supposed to be on flight 766, 29 July 2015 at 12:50 pm and the lady flight attendant said I and my wife was late and we could not take that flight so we had to take a much later flight at 9:30 pm, about 10 hours wait putting us in Denver around 2:00 am and home about 3:00 am to the Colorado Springs area. I could had made the earlier flight, she would not let us. I could have made it though security and to the flight as wheelchairs go first. This is not a good airlines (Frontier Airlines).

The absolute worst airline experience. Thought it was a cheap flight but only to find out they nickel and dime you the rest of the way. $7 each way per person to reserve a seat, $30/checked bag, and then charge you $1.99 for any type of beverage excluding alcoholic beverages. Those were obviously at a much higher price. But I have never been on an airline where they charged you for a soft drink, tea or coffee. Ridiculous. To top it off, we were delayed for hours there and back. On the way there, hadn't eaten anything except for breakfast and they only offered us a cup of water and a granola bar. Had the audacity to still charge you for any other items. Arrived at D.C. 2am when we were supposed to arrive at 4:55pm. On the way back we were supposed to take off at 12:45pm but ended up leaving 8:00pm, arrived back in Austin again at 2am. I will never fly Frontier Airlines ever again.

My 15 year old granddaughter took her 1st flight by herself to MSP/PDX with no problems. She was scheduled to return on 7/28 at 6:30 PM and transfer in Denver with about 1 hour layover. Her father checked the schedule and found 1st a few minute delay and then a 1 hour delay, getting in to Denver after the PDX flight left. Her uncle who she was visiting got on the phone for nearly 45 minutes and finally got a supervisor. Their response was she can sleep in the airport and get the 1st flight on the 29th. That was VERY UNACCEPTABLE so he was able to convince the supervisor to change her flight until 6AM 7/29. Her father again checked and found that flight #335 was going to also be delayed 1 hour. That left her 10 minutes to change planes. I panicked and called the airlines.

My ordeal with Frontier Airlines. Date of Incident: 7/28/2015. Time: 7:45 PM. Location: Chicago ORD airport, Frontier help desk. I was travelling to Chicago for some business work and was suppose to get back to San Francisco for a important client meeting on 7/28, plus that's where my residence is. I was suppose to board a flight from ORD to SFO on 7/27 operated by flight number F91245. I had checked in a day earlier and I was assigned a seat as well. I don't believe in paper boarding passes as I think that's wastage of paper, so like always I download the boarding pass on my phone.

My girlfriend and I flew round trip from Orlando to Denver. Our departing flight to DEN left and arrived on time, although we were irked by the fact we were solicited to pay (a rather steep price too) for items that are usually complimentary on every other airline I have flown ($6 to watch tv, $2 for a soda, $3 for a bag of peanuts, etc.). This made us feel very undervalued and kind of like peasants, even though we'd still paid over $750 for both tickets. Nevertheless, we arrived in Denver on time and that flight wasn't too miserable.

Arrived at the airport 1 hour prior to flight (due to incorrect signage at O'Hare) with boarding pass in hand, having checked in at the hotel and printed the pass. Had already paid to check my bag, so stood in the line to drop off my bag, as one does with a "real" airline. Sadly, the kiosks for Frontier were "down," so everyone who was trying to print a boarding pass and was unable to was ALSO in that line. The result was that when I arrived at the agent, the flight was "closed." How can that be when I had a boarding pass? I was told I could be put on a flight the next day and could pay for the process! I was so angry I spent $75 and 50,000 frequent flyer miles on my usual airline to just get home the same day. 50,000 frequent flyer miles would usually have gotten me two round trip tickets.

I purchased insurance when buying my ticket. However, when an emergency arose before flight, they wanted to charge me $99.00 to reschedule. That was why I purchased the insurance. Very disappointed. This company will not get business. BAD.

I officially HATE Frontier! The fees for baggage are insane, seats are extremely uncomfortable and customer service is the WORST! I missed my 10:15 am flight from Philadelphia to Miami because of the incompetent check in staff. Girl at check in at PHL, Shaquay (sp?), had my group of 6 plus 2 other people stand aside for 30 mins only to tell us that we missed our bag check in time. We wouldn't have missed it if we weren't told to stand aside and wait. She looked extremely overwhelmed with such an easy task. We all checked in online, all she had to do was take our luggage and print our boarding passes. She then gave us a 1-800 number to call to attempt to book another flight for an extra $100 fee.

After arriving to luggage check with boarding passes in hand 2 min late, according to 45 min policy, my family with young child was denied flight. I explained to problem was the monorail at Atlanta airport was shut down due to someone setting off fire alarm on train and we were stranded at car rental train platform. I called customer service after receiving no help for supervisor at counter.

Unfortunately I missed my flight with Frontier because I got the days confused. Called Frontier the next day and they simply told me "you did not showed up your tickets are voided." Frontier fail to tell customers that if anything happens and you can't make your flight to call prior to 24 hrs or they will keep your money. Just between June and July I purchased 10 tickets for myself and my family. I have one more flight with them and it will be my last. I was a frequent flyer with Frontier but my relationship with them ends today. My recommendation to anyone planning to use Frontier. Please beware they will keep your money.

Had displeasure to ride 7/25/15 from Austin Texas to Raleigh North Carolina. It took me from 10 AM til 8:35 PM to get home. This was the worse experience on an airline I have ever had. I will never use this airline again and I will tell friend and family the same. No guest services. No complimentary drinks or snacks after making us sit for hour and half on plane and the 30 more minutes on runway. Flight delayed from 10 AM to 11:27 with no prior notice. This flight was 4 hours off for my total trip. This is a poor excuse for a business. My medications were in my luggage so I couldn't take them all day. Couldn't eat cause all you had was junk snacks. We were informed if we got off plane we couldn't return. So that meant I had no food. If anyone reads this DO NOT USE THIS COMPANY!!!!!

My name is Jessie ** and my husband and I had a flight from Atlanta to Las Vegas leaving from the 23rd to the 27th of July 2015. We were to depart on Thu 23rd of July 2015 at 8:40 pm. On the 23rd they caused us to miss our flights because they refused to honor what they informed us about our checked bag. We were told we get one free bag check in as a veteran as well. It is recorded and was told to us 2x. We had to pay an additional $150 to get on the flight the next evening. I called and complained and they issued us 4 $25 vouchers. The next day we were checking on 2 hours early and they still charged us for our bag. We paid it because we did not want to miss this flight. We were then told 10 minutes before take off that the flight was delayed 4 hours. While everyone is upset, we are hanging in there. Everyone is calling "customer service" to complain and get a voucher as well.

Boarded flight from Detroit to Denver, full flight. As soon as everyone was on board, they deplaned us, citing mechanical issues and that there would be a one hour delay. I was immediately concerned because I only had a one hour layover in Denver to catch my connecting flight to Salt Lake City for a family wedding later in the day. After about 45 minutes, our flight status was changed to canceled. We were told by the gate agent that they were "waiting on an email from corporate with a confirmation code" and that we would all be able to use that code to call the airline to get rebooked on other flights to our destinations, even if the flight was on another airline. After waiting another hour or so, we were all handed letters and told that NO, actually, Frontier would NOT be helping us rebook our flights unless we were staying with them. For the record, there were no more flights to Denver or most other destinations that day.

Two terrible flights with Frontier... delays, causing missed connections, causing misplaced luggage, all leading to hours spent waiting in long lines and dealing with less than friendly customer service, to receive zero help or sympathy for numerous inconveniences and no real solution. I strongly discourage potential customers from buying even the cheapest flights, because the projected and guaranteed headache is not worth the low fare. I do not know how this airline is still in business.

Everything the other reviews say is true! Delayed flights, $70 for bags ($40 for carry on and $30 for 1 checked). That's $140 round trip not including the ticket. My fight was only an hour long from Atlanta to Indianapolis. That's a rip off in bag fees alone. They're disorganized. Flight attendants were very rude, only offered water free during the flight.

I was trying to use my frequent flyer miles to rent a car. The process is so convoluted, it leads me to believe the program has been structured specifically to discourage people from redeeming their miles. You have to call to redeem your miles for a rental; you cannot do it online. First, the Frontier website lists a phone number that is 9 digits long instead of 10.

On July 16, 2015 my two kids were flying out of DC for flight that took off at 10:25. My sister took them to the airport and has a timestamp of 9:15 in the morning. There was one agent working the front counter. It was 9:42 by the time my sister was able to check in the kids and they told her no she had to be there 40 minutes prior. My sister explained that she was there on time but was waiting in the long line and showed the lady her ticket. I called customer service. They said they were going to refund me and it would take 2 to 3 business days. When I called back after those business days were up they said they don't have a record of it and I'm out of luck and there's nothing that they can do. Their customer service representatives were rude and the lady hung up after stating, "sorry nothing we can do."

We had booked a round trip flight to Tampa Florida. Leaving Cleveland Hopkins airport, there was a one hour delay. When we arrived at Tampa airport to return to Cleveland, we were notified that our flight that was scheduled for a 9:30 flight was delayed until 5:30. It had changed again with a delay until 6:40 pm. We had no choice but to sit in the airport all day. We were given a $10 breakfast voucher at that time. They had told us to check with Southwest to see if they had openings or try and get a ride to Orlando.

Dropping off my daughter and 3 grandkids for a flight. A sea of people when we arrived at O'Hare. No lines, mass confusion. A few employees moving around, but when asked a question they barked the answer. One said, "Supervisor isn't here yet." Another said, "That's why you are supposed to come 2-3 hours early." (We were that early). Eventually they made their flight, but only minutes before and feeling very shamed.

Short: 1:38 minute delay on an overnight flight. An hour to get my bags that turned out to be lost. Very unhelpful manager. Granted, they had a planeful of people yelling at them. I am still not sure why they are not answering their phones. I will NEVER choose to spend any money on this company again.

Was destined to CO for a funeral. All systems down. Couldn't "check in" via computer because the system was down. When I got to the airport I couldn't check in with the kiosk because the system was down. Couldn't check in on my phone because the system was down. All telling me to see an agent. NO AGENTS ANYWHERE!! So I tried calling customer service. I was informed there was nothing they could do and was out the money. I told them I had purchased the insurance but when I called them they said they could not reimburse me because there was no accident or illness involved. (read the fine print) I will never use this airline and will be more than happy to tell anyone who will listen what a bad experience I had. I fly frequently for work and my staff flies frequently for work. We have never been treated so poorly!! This airline is on my "no fly" list!!

Flew Frontier from Chicago on July 8. We arrived at airport 2.5 hours early. We checked in fine but then were told we had to wait in a ridiculous line to drop off our bags. It took an hour and a half to just to drop off our bags! People were cutting in all over the place and nobody would do anything about it. After dealing with that mess we still had to get through security. We walked on the plane at the time our flight was supposed to leave and almost missed our flight. No communication from employees other than you have to wait. No time to get a coffee or stop at the bathroom. I fly all the time for work and have never seen anything this unorganized.

Frontier airlines is supposed to be an economy airline however, they charge you for everything. (Carry on, checked bags, snacks, seats) if you want more leg room be prepared to shed an additional $50 to $75 for your seat. If your flight is delayed, they do not inform you of why and when your new departure time will be. I experienced this first hand as I traveled from Fort Myers, FL to Cleveland. Oh, my original flight time was 7:50 pm, but we departed at 1:30am. Once we boarded the plane, the captain explained the issue, but it was a little too late as we were all aggravated and tired from waiting. This may have been a one off for this airline as this was the first time I used them.

Trying to book a flight. Cannot do so online or on the phone. Cannot connect with customer service. Does this airline still exist????

Arrived at Atlanta airport flight number 223 from Washington Dulles on 17 July at 4:05 pm, bags still not here at 4:03 pm. This is unacceptable.

So last week I missed my flight because Frontier had 3 employees working on the 4th of July weekend. Hello it's a Holiday!!! They did not want to help us at all. They were RUDE! No money back and they insulted me. I'm sitting in the airport now and a guy just missed his flight and he's a little upset. The lady in customer service was the rudest I've ever seen. She told the guy that she was not going to help him and that he could go somewhere else. The manager was standing right by her and told him to leave. WOW! All I can say is this airline would be closed if it was based off of customer service but they are lucky the tickets are so cheap... LOL lazy manager.

My wife and I were issued two separate Electronic Travel Certificates/Vouchers, ETC/V, by Frontier on March 23, 2015 because Frontier flight F9-1435 skidded and went off the runway with a wheel buried in the ground and one of the engines nearly touching the ground. The flight was canceled. We waited at the airport for several hours. My wife is a dialysis patient and had to go without dialysis for several hours. The ETC/V was issued on Frontier letterhead from Bill Meehan, Chief Operating Officer desk. It clearly says the following: 1. ETC/V is valued up to $400, 2. Travel certificate/voucher will be valid for 12 months from the date of issue.

I had the unfortunate experience of flying your airline today, July 9, 2015. My wife attempting to make a 7:30 flight to Denver, arrived at airport at 6:35 am. Due to extremely slow performance at ticketing, we were not able to make this flight. Ticket agent attempted to get us on the next available flight which was 8:15 am but said that only 1 seat was available. She advised my wife to take that seat and I will get the next available flight (3:20 pm) but also suggested checking at the gate for seat availability and get on standby as there maybe seats available. After paying an additional $75 each for the change in flight, plus checking 2 bags at cost, we proceeded to the gate. There were several people waiting at the original gate and one of the airport wheelchair walkers finally told us that the gate was changed and it was not announced.

Missed my 7:30am flight by 5 minutes, despite getting to airport an hour early and sprinting to the gate. There were at least 8 other people who also missed the flight, including a woman in a wheelchair whose attendant had failed to get her there in time. I've only missed one flight in my life so I didn't get upset and took it as a loss for not arriving earlier to the airport. What bothered me, however, was the lack of concern and competence by attendants as we were all panting at the gate trying to regroup and figure out next steps.

My wife and I were praising Frontier to all our friends having tried them on a visit to our daughter in Jacksonville. Flying out of the small Mercer County airport and into another tiny airport, St Augustine FL seemed to be a good option. Door to door in 3 hours! Who could beat that for a weekend getaway visit? Even when they delayed our outbound by an hour (due to crew hours) we received an email notice that we were given a $30 refund for each ticket for the delay. Nine months later is a very different story.

Flight scheduled to leave at 7:45 pm. Delayed until 11:45, then 12:29. Will miss connecting flight in Denver, but frontier assured me I will arrive 24 hours later than planned at my destination. Would not refund the money for the ticket so I could book on another airline. Also, even knowing the flights was significantly delayed and many people would miss connecting flights, they did not open their customer service deal until two hours before scheduled departure.

I am a spouse of an active duty military member. We are getting stationed in England for 3 years and have been visiting family in Texas. Frontier charged me $70 in bags fees. I told the lady that my husband is Active duty military and she said it doesn't matter unless he's here. So I paid $222.10 for ONE WAY ticket from Austin to Denver which is a 2 hr 8 min flight. Frontier is totally out of control! And I guess they don't support military families.

Departure on 07-11-15 8:10 am. From ATL to Cincinnati. At gate through security 6:50 a. Flight delayed to 10:00 a departure. Then 12:10 p. Then 12:30 p. Then 1:00 p. Then 1:30 p. Then 2:30 p. Then 3:10 p. Don't care how cheap the flight. Never fly this airline. Global traveler for thirty years. Two bookings with Frontier has to switch airlines and pay money once and this time had to drive because Frontier cannot route, reroute or accurately communicate what is happening.

If you don't need to be there and you can handle shoddy customer service - sure. If you can tolerate frustration well and cancellations without contingency plans then this is your airline. If you don't mind talking to supervisors who repeatedly offer you flights after you need to be someplace then sure. My daughter needed to be back in Minneapolis and the flight was canceled last minute. They got a piece of paper with a phone number to call and when she tried to get her flight re-scheduled they were of no help at all.

So my daughter was flying to Orlando to visit my dad when the day before her flight I was called that he was rushed to the hospital and was going to have heart surgery. I called Frontier Airlines and explained to the gentleman that I was going to need to change my daughter's flight due to my dad going to the hospital and no one being there to take care of my daughter. I wanted to change the flight to the following week so my dad could be out of the hospital. He suggested that I get a letter from my dad's doctor and say that my daughter could not fly out the day that she was due to my dad being in the hospital for heart surgery and that I needed to have the Doctor sign the letter and also put my daughter name and confirmation number as well as my dad. So we got the letter and the hospital faxed the letter and I waited for the 4 hours for processing.

I had a flight from Dulles international to Miami international ved at 6:15am on July 10th 2015. I was in line at 5am sharp. Only one person was working (who later claimed to be the manager when people started asking) and only one of the six self-serve booths actually functioned but only enough to prompt you to go to a service adviser. One single person processing an entire flight worth of people was obviously not enough. Eventually the manager started asking customers to omit checking in their luggage and to just take it onboard with them (they ran). Me and another lady were unfortunate enough to have been told we weren't going to make the flight. I was very upset and the manager at the desk wanted nothing to do with it. He refused to offer any further help and handed me a customer feedback card. But only after refusing a refund as they could only give me a credit within their airlines (next available flight was 24 hours later).

Separated wife and kids, wife told to shut up, sit down. When checking in at Tampa Airport, we got un-checked from our seats that we had paid for and then told that it would be fine and they would find us seats that we're together. I didn't get to sit with my family on a connecting flight to Cleveland, and my wife was separated from our 5 year old.

Nothing really happened but I felt that this was a forum to express my total displeasure with this airline. I probably flew Frontier at least 50 plus times in the past. I haven't flown in the past 6 years and so it was such a shock to see how much Frontier has fallen. My flight to Las Vegas from Denver just before the 4th of July was a rude awakening. To start off with, to pay for a carry-on luggage ($30) was ludicrous. Then to have to pay for seating assignment ($15 to $50) is just outrageous. On top of that, having to pay for a soda and snack ($3.99) was another WTF moment. I thought it was comical when the flight attendant came by with the drink cart and asked everyone if they would like to have some complimentary water! Not in a bottle but in a small plastic cup.

Luggage was lost, customer service told me and I quote 'if you don't let me transfer you to baggage voicemail, we can just leave your luggage lost.' 2 hours 15 minutes later I was told once luggage is checked we have no way of tracking it. The only offer to 'make it right' was for a $25 voucher for a future flight. Needless to say I will not fly with Frontier even if they are giving flights away for free.

I got to Dulles Airport at 6:20 am to fly back to Chicago. Once in line I noticed that the flight I was taking was delayed from 9:00am to 7:49pm. Being I do TV News I had to get back to Chicago for a TV taping. Once I waited for 2.5 hours the Counter help gave me a phone number to call to rectify my problem 801-401-9000. NO ONE WAS THERE BECAUSE THEY DIDN'T OPEN TILL 7am MOUNTAIN TIME. It was 7AM East Coast time and I had to wait 3 more hours. I then had to go back in line just to tell the counter help that the number they gave me didn't help. In fact all 4 numbers they gave me just disconnected my call. No one was able to help me. I had to take a cab to Reagan Airport then book a flight on American. Total cost: $465.00 one way! I’m pissed! Once I got back home I tried and tried to get ahold of Frontier and had no luck.

My wife and I were supposed to fly from Denver to Austin. We checked in 45 minutes before flight and we got to the gate 10 minutes before departure because of the busy long weekend. Agent and supervisor at the gate said the gate closed already and they cannot allow us in. We had no freaking idea why because the flight was standing right in front of the gate. I called up customer service and the agent had me speak to the Supervisor. I explained my situation and she said she submitted full refund request to customer relation and that I would hear from them 24/48 hours. Since I didn't hear back from them, I followed up with the Frontier customer relations after 2 days and representative said that's a misleading information and they cannot refund my money. This is ridiculous. Why would supervisor lie to the customer? - Very dissatisfied! Please be aware of it if you are flying with Frontier.

On the way to the airport, I had an accident and had to be in the emergency room all day. Later that evening, I called to reschedule my flight for the next day. They said I had to pay over $300 for the change, PLUS I had to repay my baggage fees. They also said that if I faxed proof that I was in the ER, that they would refund $75. Of course, I faxed the proof, waited, and got nothing. I inquired with customer service twice about the refund, and first was told it was being looked into, the second time, I received an email that said... "I apologize for the miscommunication that happened between you and the previous agents. With respect, the change fee is non-refundable. Once submitted, it is irreversible. Therefore, we are not able to honor your refund request." Next, they said this "I'm sorry you're not happy with our resolution. It's important we are consistent with our policies in order to be fair to all our customers."

Do not fall for the scam of purchasing a Frontier Credit Card ($69) and receiving 50,000 "free" miles. In March my wife used those points and an additional 7,000 that we acquired through purchases to secure 2 seats on a Frontier flight from Philadelphia to Chicago for this coming Friday, July 10. We also bought an additional ticket for our daughter. We received a Trip Confirmation Number showing that 57,000 miles had been redeemed from my wife's account along with an "approval" number (**). When we became concerned that we had not received an itinerary or etickets my wife called Frontier's toll-free number. We then entered "SUPERVISOR HELL." The first customer no-service representative, who spoke with a thick and impenetrable accent, told my wife that the flight had been cancelled.

On June 21, 2015, arrived at the Sky Harbor International Airport located in Phoenix, Arizona. Upon my arrival at the Frontier Airlines ticket counter at 3:30 a.m., Flight 748 from Phoenix to Denver schedule time of departure was 5:00 a.m., I was notified that the flight was cancelled due to mechanical problems and the next flight to Denver was scheduled for 5:00 p.m. Received a letter from the Frontier ticket counter, stating, "If you prefer to purchase a ticket on another airline so as to complete your travel, when accompanied by this letter, Frontier will reimburse the cost of that ticket, up to $400, minus any refunds that you have received."

I flew Frontier Airlines from Denver to Philadelphia, via Minneapolis - St. Paul on 26 June 2015 for a week at the beach in Delaware. I did lodge a complaint online, but the 800 character limitation is woefully inadequate to explain my experience. I was on flight 326 with a departure time of 0609 on 26 June 2015. I got to the airport about 70 minutes before departure. I checked in at the counter, got my boarding pass and walked over the bridge to Terminal A. I had time to get a coffee and Danish before boarding. The flight itself was uneventful. The problems began when my bag never got there (There was also a couple flying with an infant, their infant car seat never arrived).

On June 25, 2015 my flight was due to leave ATL at 2145. Another flight was struck by lightning landed in ATL and was rerouted on our flight. We were told the flight was delayed 2 hours. The gate agent advised no compensation would be given until after a 4 hour delay. We were then told she was trying to get authorization to use a plane parked at D1. We were then advised that our flight crew was over their hours and were told to go to the hotel. Our flight was rescheduled until 0830 6/26/15. We were notified at 0845 the flight was again delayed until 0930. At 1000 we were told we were waiting on our plane to land.

Charged online for bags and again at their airport. When I try to resolve it, their 800 # is busy all morning. Their baggage pricing and seat payment policy is absurd.

On Thursday July 2nd, my wife and I had driven all the way to the airport based upon the reservations we had previously purchased with the above airline. We had checked in the night prior and had pre-paid for our luggage. Upon attempting to check our luggage, we were advised that we were within "45" minutes to flight and was precluded from proceeding. The rep seemed to delay a bit, and failed to check all other possibilities before causing us to become stranded for the weekend. In advocating our dilemma online through facebook, one rep indicated that he would be issuing us a "partial credit" and that our request for full reimbursement was "denied". Wherefore, a full credit is hereby being demanded, along with concessions for our mileage to and from the Airport, and parking. This complaint is in addition to a BBB complaint, and DOT Complaint also filed simultaneously.

WORST AIRLINE EVER!! Lost our baggage on a straight thru flight from LGA to MIA, had no idea where it was and didn't want to pay for purchasing new items until they found it. I was told there was nothing they could do!! Ruined our entire vacation!!

I was charged for a fee for a bag at one airport and not the other... Also the gate agent in New Orleans allowed some to not pay. Airline personnel in New Orleans was extremely rude (Agent #**). Due to inconsistency... And an overwhelming fees for just about everything! Horrible.

Just was informed halfway to the airport, my flight from Phoenix to Denver was delayed by FIVE HOURS. I called their HORRIBLE Customer Service Dept. who offered a "free meal voucher" for having to re-book lodging, ground transportation and missing a very special event. Don't even try to reach their corporate office, they don't answer. Now my four year old nephew will be up till 1 am because "the plane is broken."

I have been flying with Frontier for last two years in Chicago-Washington DC sector. I am always travelling with a small bag and never had any problem in past. During my last round trip from O'Hare to IAD airport, the trip went off nicely. But while returning from IAD at departure counter, the lady told me to pay for hand baggage. She was extremely reluctant to talk to me despite my protest and simply directed me to the payment counter wherein I was charged $60.00 for one and only one handbag. I was upset and frustrated about the way Frontier ripped off money from passenger. I am quite upset about Frontier's recent attitude and approach to business and like to ventilate my grievances through this channel as there is no way to lodge my complaint to the authority.

I am scheduled for a flight to Las Vegas in 11 days for me and my husband's anniversary. However, after reading all the horrible things about Frontier, I am deathly terrified to even go on my vacation. I am here to let it be known Frontier, your bad reviews are turning customers away. I might even go as far as purchasing new flights for my vacation just to avoid the hassle and drama AND my bank account from being drained this airline seems to be known for. The cost of all your fee's are insane, not to mention I did purchase my tickets before the fee for seating went into place. I already feel scammed. I will update after my trip, but let it be known... I am already unhappy and regretting to fly with Frontier.

Frontier is OK, especially considering the price. The seats weren't too bad and the food prices on the plane are relatively low. You will have to pay for EVERYTHING but I pack extremely light so I can manage a 3 day without a carry-on. Now for the bad: depending on where you are located the attendants are so rude and unhelpful even if you're asking a run of the mill question. Also IMPORTANT, they WILL LEAVE early. Even if you checked in at the desk. I checked in more than an hour early. I have no clue why but they have some "policy" that they can leave 10 minutes earlier than what's printed on the ticket. RIDICULOUS really. I missed my flight because they left 10 min. early, I checked in at the desk an hour prior, grabbed food and arrived with 9 min. to spare, too bad the plane already left.

This is the absolute worst airline I've ever flown. I took two suitcases with me, one to check in and one as carry on. The guy at the ticketing counter was supposed to put that I had a carry on on my ticket. Because of his mistake, I was forced to pay another $35.00 and check my carry on luggage at the gate. It's going on day 2 and I still don't have my bag & no one knows where it is. Frontier does not scan your luggage when taken on and off planes, so they have no way to track your bag. On top of that no one answers when you call.

I am 14 years old. I just graduate from middle school going to high school. My mom decide to give me a graduation trip to visit my aunt in Atlanta. Our flight was June 18 at 9:45 pm. My mom took the day off work and called in sick because she had no vacation days left. She work from 2:30 to 11:00. When we got to the airport at 8 o'clock pm, someone told us that the flight was delayed. Not sure what time they're leaving so we went to the counter to found out what was happening. The lady told us the flight is going to leave at 4 in the morning. My mom was so mad, we had no money or snacks food or drink. I had $20 that my grandma gave me so I decided to buy juice and snack with the $20.

I booked myself and my girlfriend flight on Frontier.com from Las Vegas to Denver Colorado, departing 6:20 AM. I know for a fact that through the entire process I saw the the 6:20 AM flight that I specifically chose RATHER THAN a 10:00 PM flight. I entered my credit card info, finalized the 6:20 flight and then landed on the page telling me I'd receive a confirmation email. The confirmation email sat in my inbox for a couple days as my unread emails show first, that way when I get to the airport I don't have trouble finding anything I'd need. I arrived at McCarran airport at 4:00 AM, printed out my boarding pass, and I see that the flight I'm on departs at 10:00 PM. Confused, I check the email and see that the email I received also says 10:00 PM. I did not authorize a charge on my card for the 10:00 PM flight from Las Vegas to Denver, I only authorized the flight departing 6:20 AM and did not receive the flight I paid for.

I got early, I entered into the airplane and I put my backpack in the compartment. The flight attendant once it got full took my backpack and made me flight with it between my legs. Notice the space between chairs, first time I see this distance between seats. The worst treatment. They charged me more.. After that the whole experience was horrible.

I have never been so dissatisfied with any company in my life until I used Frontier Airlines. We were 2 minutes late and they would not let us board the plane. They used some excuse that the system locks up and not let them take any more passengers. On the ticket it states be at the airport 45 mins before departure. We were there @ the desk 42 mins before departure. Unfortunately when we were returning the rental car we could not find a attendant to check us out so it made us 2 mins late. We had already had a hard weekend dealing with the death of a family member. Anyways as I was speaking with the young lady @ the front desk with her rude self she had

I had the 6:15 flight out of Atlanta. We boarded on time. Then they tell us that the plane was hit by lightning the night before and they need to fix it. They make us change planes and we are all buckled in. Now they are us that we have a flat tire and have to change it. 3 hours later we take off. Then the return flight 2-hours late due to backed up conditions somewhere else and need to change crew. The airlines around us at the gate seem to be leaving on time. Will never fly them again.

I submitted a claim to Frontier for clothing that was in a suitcase they lost. Some of the clothing still had tags on it from shopping I had done 2 weeks before my trip. They sent me a check today for $270. I was told that if I had receipts, not just my credit card statement, I could have gotten more. When I called about it, their rep told me that her and her husband always save receipts so basically it was my fault. Who is the victim in this? I just want my clothing. Frontier went from being my favorite airline to least. The worst part there is no recourse and no accountability. They can do what they want to me the victim and I am then victimized again from them. SO ANGRY!!!

I was Summit for 5 years and they did not update the SLC board with the delay. And when I complained they said I was a flight risk and would not allow me to board.

Dec 5th - FLL to CLE flight cancelled. I can deal with a cancelled flight but this was beyond ridiculous. Dec 5th afternoon flight... delay an hour, then 2, then 3, then... cancelled flight after 10pm after all flights had left. Gate agent said the crew had "timed out" at 8pm (been on the clock for 12 hours), so they could have told us 2 hours earlier. Told us to come back to the airport at 6am. Gave us an 800 # to call for a hotel and agreed to pay $150. The 800 # said that they had no rooms available and you are on your own to find one. Came back to the airport on Saturday at 6am just like Frontier told me to do. Ticket counter agent said flight is leaving at 12pm. The crew could not fly until X # of hours off of the clock for rest, which Frontier SHOULD have told us Friday night!!! So, we sat around the airport for 6 hours waiting for our flight, which, of course, was delayed again until after 3pm or 24 HOURS after we were supposed to fly.

I flew with Frontier Airline before and did not know that the airline has changed so much. Frontier Airline is no longer about customer service anymore. They will charge you more and more for each little thing. You might think that you get a bargain for the ticket price, but it is not. Just to book your seat, you will have to pay extra amount. You also has to pay for your carry-on with only exception if it is a laptop or purse. I just flew with them on 6-14-2015. I checked in and paid online for two luggage but at the last minute, I only needed one bag. The employee at the airport told me to contact Frontier Airline for the refund of the bag that I paid but did not check in. Frontier Airline refused to refund and stated that it is non-refundable.

This is a bottom rung airlines that you should avoid at all cost. Do not be deceived by their low-cost offers. They charge for a carry-on bag and even a seat assignment. I showed up at the gate in RDU today at 4:20 pm for a 5:10 pm flight to find that the flight had been delayed until 6:14 pm. So I made absolutely sure by verifying three times with the gate representative that the flight was delayed and I would have time for dinner and three times I was assured that the flight was delayed. When I returned to the game at 5:40 pm I found that the flight had departed and there was no one at the gate.

Attempted to re-board my flight after a Denver stop and was refused entry back to the same seat I was on prior with my new boarding pass in hand. They slammed the jetway door shut while deciding who to bump. My wife and three kids were on the plane and scared they were leaving without me. When I asked the gate attendant for her ID number, she refused and concealed her badge. I attempted to take a photograph to document the situation and the attendant lunged at me and tried to grab my phone. Had I not retreated, I would have been assaulted without a doubt.

Packed gate areas in both destination and arrival airports, gate agents that are mildly friendly, HIGH FEEs when you buy a ticket, dirty planes, LATE, LATE, and LATE for both legs of this trip. Food left on seat from prior guest, and dirty floor area by my seat. DISGUSTING! Food and drinks are for purchase. Avoid this airline at all costs. They will likely be late to their own bankruptcy court.

I called Frontier to change my departure due to a sudden death in my immediate family. I had to fax a letter from the funeral home but was given the wrong fax number that was busy for 5 straight hours. I called customer service twice in 5 hours and they never received fax to the NEW fax number I was given. Last night of vaca and couldn't print out boarding pass because I was no longer on that reservation. I called and was told I had to buy a new ticket even though I had a receipt showing a seat was paid for. Had to cancel dinner reservations with a friend I hadn't seen in 5 years to go to airport. Had to also use gas, time, pay tolls only to be told the Frontier supervisor at the airport could not compensate me in any way. They aren't authorized to do so. They told me I had to call customer service who wanted to give me a 25 voucher!

Used to be my preferred airline. Will never use for business again... Late plane by one hour and now stuck on tarmac, waiting for another late Frontier plane to take off.

2015 flight, Thursday, 18-hour flight, F91140 7:05 pm until 11:30 pm waiting WITHOUT AIR CONDITIONING in the airport waiting room, then spent inside the plane until 12:30 pm was that they canceled the flight and did not explain why they canceled. That was disrespectful. This is the worst airlines. It looked like it was in Cuba under communism. Then monitored others return flights NY MIA and continued late.

We spent 14 trying to get home from Orlando Florida on the 20th June. We were removed from the Plane two different times. Our original arrival was 6:20 PM. We finally got home at 2:00 Am in the morning. Very rude and unexperienced people working behind the counters. They charge for every little thing. They are the worst airline I have ever been on. I will never fly on that joke of a company again.

I used to love Frontier Airlines because they weren't super-expensive and every plane had comfortable seats and TV's. Over the years, Frontier has made some big changes for the worst. The seats are now rock hard and really uncomfortable, you have to pay for drinks, there are no TV's, and the tray tables aren't even big enough to hold a normal-size laptop. This is the worst experience I have ever had flying. I used to only use Frontier but after this experience I am definitely going to avoid this airline at all costs!!

After numerous delays and being lied to for approx 9 hours by rude employees, our flight to Denver from Orlando was cancelled. It is now almost 3 am and I am still waiting on a bus to be taken to a hotel that was promised by Frontier at 12 am. We had heard numerous excuses from, weather, FAA rules, crew shortage, to finally plane malfunction. They even called the Orlando police on us after notifying us of the cancellation and people got upset. It was hilarious that the police sided with the passengers. Evidently they are routinely called to the airport and it is ALWAYS about Frontier.

We had planned a trip to Louisiana and had made it to New Orleans just fine. The seats not comfortable at all, but it was okay for such a cheap flight. The flight home was probably one of the worst experiences I have ever had. We were flying from Nola to Salt Lake City, with a layover in Denver. Our whole family was there, and my brother had scheduled with Southwest Airlines rather than Frontier. When he checked in, they had let him know that his flight was delayed, and that he would be missing the flight to Salt Lake City. They let him on the next plane going to Salt Lake City, which was only five hours later. When we checked in with Frontier, we asked if our flight had been delayed at all.

This is the worst airlines. You have to be at the line 2 hrs before your flight unless the gate will be close. Pls. advice to everyone, don't use frontier. It's not worth it. They have fees that you'll not be inform of. I wish I never book this flight. Missed the check in gate just 2 mins, and I have to pay 75 dollars to rebook for the next day. The charge for baggage and sit.

We got an e-mail at 12:35 A.M. saying our 6:30 flight to Ft Lauderdale was canceled and to call this number. When you called the number it said the flight was still on schedule so we continued to drive finding out it was canceled. We were on our way to a family reunion so we could spend time with my father who has brain cancer. The next flight was 5 days later because the rest were all booked. We would get a full reimbursement but our new flights were twice the amount since we booked last minute on another airlines. I understand planes get mechanical problems but have a back up plan the same day (not 5 days later) or give customers the price difference to pay for another flight for the huge inconvenience. I can't say all the changes that had to be made! Poor communication and you can't get a person on the phone to help you.

Need to get from point A to point B while flying Frontier Airlines? Your Frontier Flight will be delayed. Clear Sunny skies from coast to coast? Your Frontier flight will be delayed. Planes running perfectly with zero mechanical issues? Your Frontier Flight will be delayed. Absolutely no reason for your Frontier Flight to be delayed? Trust me your Frontier Flight will be delayed. What seems like a cheap flight will quickly turn into an above average priced flight after Frontier Airlines nickels and dimes the living hell out of you while unapologetically making you late to the things that matter to you. My company has officially blacklisted Frontier.

Never trust these clowns with your credit card. They charged my card over $900 bucks for a flight they quoted at $566. They work hard to suck real bad... Customer Support hates their customers and they basically take pride in telling their customers they're screwed basically.

My sister, Brother, Sister-in-law, and I were almost flying from Atlanta to New York. We were there before their "cut off" time. However, we were given wrong information to be in the wrong line and by the time we were ready to check in our baggage, the Lady in the front desk told us that we missed the flight. I was so shocked and angry because it was not our fault. The Lady was very rude and was not willing to resolve the situation. Instead, she gave us a number for customer service and stated "I don't know anything ma'am, you have to call this number and rebook your flight". Later, I found out that her name was ** and she refused to give me her last name.

I booked a flight with Frontier Airlines because I had a family emergency and tight with finances. After I booked the flight I saw all these horrible reviews and started to freak out thinking, OMG I'm totally screwed. I've got 3 days to settle some issues in Jersey and this flight might get canceled, my luggage might get lost. Well, I said a prayer, crossed my fingers and arrived at the airport on Saturday morning. The check in line was long but it flowed easily. Got to the gate, we boarded on time, arrived in Jersey early and it's a no frills airline but it got me to where I needed to go without a problem and I got back home without a problem. I didn't encounter any rude staff, my luggage was fine, the flight was smooth. I can't complain, it was a decent flight for the money I paid and I would gladly book another flight with Frontier again anytime I need to go to Jersey. The airport may be an hour away from my hometown but it's worth the drive.

First the plane needed a mechanical part, could not get it that day then cancelled. Shipped us to hotel till early morning without much sleep, service at airport was very poor, lost some boarding passes, poor wheelchair service, did not explain things well at all. Finally got a flight at early morning June 15. The Cleveland service was better, will not fly Frontier again.

My son and I were traveling from Philadelphia to Denver with a stop in Houston on Saturday June 6th. We completed the segment from Philadelphia to Houston. That same plane was scheduled to complete our second segment to Denver but that plane was then used to fly passengers back to Philadelphia and another plane was on its way but when that plane landed it blew a tire so the flight that evening was canceled. NO COMPENSATION FOR HOTEL WAS OFFERED! Flight was rescheduled for the following morning at 9am. Next morning plane was still not repaired and that flight was canceled. We were told the next available flight was Tuesday June 9th in the evening. I rented a car and drove 1,000 miles home. This canceled flight cost me more than $500 which I feel Frontier Airlines should refund.

Both segments of round trip non stop flight were 3+ hours delayed. The airlines failed to advise consumer or explain why the delays. It was just take it or leave it. This airline is expensive so one would and should not have delays. The planes are so old and have such poor interiors that it is scary and at best very uncomfortable. The attendants try but passengers are so upset at being 3 hours late for takeoff, it's impossible for them to make it better.

My wife and I booked a trip to Cancun for my 30th birthday. Our flight was set to leave at around 6am and we would be in CANCUN by 10am. We get to the airport at 3:00am after getting up at 1am so we could get our car parked and get a shuttle. Once arriving there were a few other people there as well and we notice our flight has been delayed until 9:30 - a 3 hour delay. Finally a Frontier rep comes up and says our flight has been delayed because the pilots needed extra rest... She openly stated she found out about 1am that morning. Why couldn't they if warned us then by email or a call. So thanks to the pilots needing extra rest we didn't land in Cancun til almost 1pm and ruined half of our first day. Not to mention the first day was the only day it didn't rain in Cancun.

I am extremely irate. I missed the cut off for boarding my flight by 5 minutes! I was not allowed to board. Once I called and spoke with a rep at Frontier, I was told that I could book another flight for two days later for the same time but I needed to pay $75. I called back to pay and rebook and the second rep advised that I could not book since it was 2 hours after my original departure time. When I spoke with the first rep, it was already 2 hours past the time and he advised that I could rebook. After speaking to the supervisor, **, I asked for the call to be escalated again.

This was my first experience flying with Frontier Airlines and I will never fly Frontier Airlines again. As a 100 percent disabled, combat wounded Vietnam veteran, I was treated worse than when I returned from three years in Vietnam and after thirty years of active duty service in the U.S. Army Special Forces. Even though I am a 100% disabled veteran, I had to pay extra for Classic Plus service just to make sure I would be seated with my wife as my caregiver. We stood in the Classic Plus line, yet they were taking all passengers to include standard coach passengers. Absolutely no priority during check in even though we paid for it. This happened in Las Vegas as well as Atlanta. I was told (Frontier call center) that there was no handicap sitting and if I didn't upgrade to Classic Plus we would more than likely be separated and seated anywhere in the airplane. Really! No handicap seating?

WORST AIRLINE EVER!! Do yourself a favor and pay a little more to fly with a real airline!! Sure you might save a dollar or two but your flight will most likely be pushed out from its original departure time, your flight will be cancelled with no replacement flight, and you will deal with some of the worst customer service agents on the planet. This airline use to great but in the last 2 years they have failed at every turn. I have flown them numerous time in the last 2 years so my frustration is not because of 1 horrible experience but because of many. Why would I continue to fly a horrible airline you ask? I unfortunately had them as my preferred corporate airline and had a Frontier credit card.

BEWARE! I paid bag fees in advance for both legs of a trip for two minors. When they checked in to fly home they were informed bags were not paid. I checked the receipt there was a "credit shell" for $40.00. Paid again online, only to find out I will never see this money. Frontier told me I can only use it for a future flight within the next year. Not gonna happen.

Missed gate call by less than three minutes. Spoke to another customer who was in front of me by one minute. He was told by an alleged supervisor that the 45 minute check in rule is no longer followed. Hence, we should not have been prevented from proceeding. We were all charged an extra $75 to change our tickets. I can understand that. The greatest complaint I have is with their counter help. The woman saw five of us standing there, and she was very rude with a very poor attitude. She walked by each of us with something akin to a snarl, holding a piece of paper up in front of us with no other explanation, other than to call the number on the paper and change our tickets. "You have 24 hours to do this," she said, and then she disappeared around the corner and was not seen again. No other help was offered.

My girls fly to AZ every summer for the past 5 years & normally we book through Southwest but decided to fly out of Frontier this time. Everything about the pricing is a trick so read ALL fine print. $200 extra for Unaccompanied Minor fee plus $30 for their 1 bag. Customer service on 3 occasion told us the fee to Phoenix would be waived however claimed they were unable to provide email showing proof of their claim and that it would be noted in the system. False. Everything they said about the Unaccompanied Minor fees to us about being waived was false.

I'm 14 years old and I live in New Mexico. I go to Chicago every year, and this was my first experience with Frontier Airlines. As I have stated, I am 14 years old so I am a minor. My family had prepared my tickets online which came up to 350$.. That's an excellent airfare!! Little did I know this is how this company sucks you in..

On October 6, 2014 I scheduled two flights with Frontier. My sister and I were traveling to Arkansas. We did not travel because my sister was very ill. ** is a nurse who along with me decided that we could not leave her alone. Therefore, I cancelled both trips. My ticket was $218.60 which they refunded but ** ticket was $228.60 which they refuse to refund. I went online June 2015 to schedule a trip to Arkansas. They do not have flights that go to Arkansas. I had to go through a different Airline to travel to Arkansas. They are trying to give me a credit which I don't want or need. I do not want to fly anywhere else. I'm leaving for AR on tomorrow. Can you please get a refund for me? It just is not right for them to do that. Please help me. Thank you.

I had to fly to New Orleans for business, leaving on Sunday June 7th. Our plane arrives but Frontier gives our plane to a previous flight that was going to Atlanta where their plane was broken. We were left to endure the airport and the rude and angry ground crew for four hours, 10:30 pm when they cancelled the flight. Then spent three hours putting people in hotels. At a point early in the ordeal, the local ground crew supervisor gets on the PA and states, "We aren't gonna take anybody's attitude. You have attitude, you going to jail", at which point there are three local police officers on their segways surrounding the 150+ passengers.

I realize your purpose and your concern for the monetary bottom line. Too bad Frontier Leadership is more concerned with the numbers rather than the "customer" and how these cuts in cost and comfort will turn customers away in the end. I am only one person and it probably is not a big deal to Frontier... just one person complaining, but there were 200+ individuals on that plane, and trust me, they were not happy either. The sad thing here is that I did not even complain about the fact that my luggage was destroyed by your people on this trip. I was more concerned about the uncomfortable 3 hour trip. It's not things that make a good company. It's how they treat the customer.

I scheduled my daughter's flight to land when my son's was leaving. Now hers is 3hrs late, and on top I have to pay for ticket but a dang seat, and baggage. I am never ever booking with this airline again. Don't care if dang flight is $2.00.

Ticket booking agent told me I would not be charged for a carry on due to my elite frequent flier status. Gate agents insisted on charging me anyway.

Ridiculous behavior for an adult. I could provide the name of the worst of the two attendants but that would be stooping to the same juvenile playground bullying that they showcased on a flight that I had first hand account of. Over worked? I don't know. Under paid? I don't know. I have tried to venture a number of guesses for any excuse to inexcusable behavior. The conclusion is nothing would give cause for the treatment of two different passengers (that were merely seat mates but not together).

I had a 1.5 hour flight from Cincinnati to Atlanta. This flight ended up being 12 hours. I was supposed to leave Cincinnati at 7am. Got a delay. They said first 7 hours. Immediately I called Frontier asking about my options, because the business that was scheduled in Atlanta was pertinent, and needed my attention. The bag that I had as a carry on, was charged $30, and contains my medicine. They said that I would have to go completely to the Terminal gate, ask for my bag, go back through security. I was very disappointed at this point because I also had a scheduled dialysis treatment to keep. While making my initial complaint, I heard over the intercom that they were offering Breakfast and Lunch vouchers, along with flight vouchers, for future travel with Frontier. That was nice, but still no medicine resolution. The people don't seem to care that I was a dialysis patient, that needed special assistance.

Our flight was delayed over 5 hours from Miami to Denver. There was only an attendant available twice to assist. They claim it was weather in NY yesterday that caused the delay; it seems ridiculous that they can claim weather for flights they had previously canceled not due to weather that caused the delay. And these were flights that were canceled 24 hours before our flight. No help from reservations in the phone. They said we would need to take it up with the personnel at the airport. No help there either. When we finally get a plane, it is so far different than what it used to be. Plastic seats, can't recline, no more seatback tv. Terrible experience. Used to be a favorite of mine. No more.

I'd like to file a complaint regarding my trip to Florida on Tuesday, May 19, 2015 departing from Cleveland Hopkins airport and arriving in Fort Myers. Three items were taken from my luggage. Brand new unopened bottle of Chanel Allure perfume and Allure cream sachet along with a new tube of Mary Kay Silky hand cream. Total loss was approx. 135.00. I also paid 30.00 for my luggage to have my luggage arrive safely to Fort Myers airport. There was no TSA letter in my luggage to say it was inspected.

We checked our bag for our Flight from PHL TO CHI by Frontier Airlines. The bag never arrived at Chicago. We had to survive in a 40 degrees weather without sweater, jacket, since all our stuff including rain jackets were in the bag. We came back from Chicago, and it's the 5th day, and we have still not received our bags. The Frontier has not even compensated us for all this inconvenience. Lot of stuff were that we use day-to-day and we are ending up buying new. The least Frontier Airlines could do was to compensate us for all this inconvenience, and all these expenditures that we have to make because of their poor service. If the Management of Frontier Airlines can read this post, I would say a very shameful and poor customer service. I would advise other people never ever to check-in their bags on their unless they want to undergo the same BAD experience as we had to.

They canceled my husbands flight for no reason. The only thing they could offer is the next flight, that wasn't non-stop! Was on hold for more than 33 minutes. No one knows what they are doing!

Myself, wife and daughter flew -denver to new orleans. On way back - 1 day before return flight I bought a ticket for my son to join us on our return trip to denver. Got to airport. Was told flight for son was cancelled? Only email I had showed reservation confirm and seat 19 d for son. I showed them the email but was told to call Reservations (which I did while they checked in other customers.) I said I would repurchase and fuss with the first charge later BUT gate agents said flight was full. No new seats could be purchased. (We gave up. Son to come tomorrow.) At the gate, to our shock, we see the same 4 girls (Frontier check in agents) boarding the flight - also several empty seats on the flight. I am so angry I can barely type this. I will be suing, as I am a retired lawyer but really want Frontier out of this business.

Arrived at the CVG Frontier baggage check-in 50 minutes early (they recommend 45 mins) and was told I was late and they didn't think my bag would be accepted. The gentlemen checked it in anyway and someone took off with it to "try" to get it on the plane. The flight was to begin boarding at 5:20. At 5:15 the loud speaker was announcing my flight was "last call for boarding." I started running to get there. By 5:20 my name was being called on the loud speaker and I was being told I had to be at the gate within 5 minutes. I got into my seat by 5:25 and the crew started readying the plane. At 5:40 the plane took off. We arrived at Orlando 25 minutes earlier than scheduled. What is the point of a flight schedule? I had a ticket which said the flight left at 5:55 and I already had a boarding pass, and my bag was checked in at 5:05! How can an airplane leave early?!

Frontier Airlines Denver Lied to me several times telling me that they found my luggage causing me to race to the airport only to find out I was LIED to and that my luggage was STILL LOST!

I just got off phone and compelled to write a review. Arrived at airport and 6 of called from line to say it was past cut-off time, no more check-in and no more flight for 2 days. Finally got a flight next day after 30 mins and 3 agents. Next day was on flight for entire day (due to weather, no fault of theirs) but then they cancelled flights and that when I experienced worst customer service ever. After 5 calls, including the final call on HOLD from 10:30 AM to 2:07 PM (You read that correctly, over 3 HOURS), they decide to refund that portion of flight, abrupt and rude. You take your chances riding on this airline but if you assistance for any reason. GOOD LUCK!

I wish more than anything I had believed the reviews. I am the cheapest person ever and I would NEVER fly with these cheating morons again. SERIOUSLY, it's worth the extra money. Flight delays hours and hours for NO reason out of Miami. So I arrived to Denver at 5 am. Beyond angry. Worthless airline. I hope they go bankrupt. I would not fly Frontier if it was free.

Flight on May 19 from Atlanta (ATL) to Portland (PDX) with layover in Denver (DEN). Pulled out of TSA security because pre-printed boarding pass would not read properly. ATL departure 4 hours delayed. No explanation but not weather related, no apologies, no complimentary soft drinks (1.99 each). Gates at ATL changed 3 times but not reflected on airport monitors. ATL gate agents telephoning DEN for direction, instructions and information. No boarding pass scanners. Pre-printed boarding passes ripped in half. Computers not available. Total confusion re boarding passengers. National security concern? Likely. Passengers connecting to PDX and Salt Lake City (SLC) told connecting flights would be held.

One of the worst airline service I have received so far. I fly almost every week with other airlines. Last week for first time I tried Frontier Airlines because they are cheap, I felt that would reduce expenses to my company. But in my first ever flight they forgot to put my checked baggage in plane. So I did not receive my bag at that evening from Trenton NJ to Minneapolis, MN. Well this happens once in while, so I file claim right away and they assured me, I will receive baggage next day, as another flight will be next day. 2nd day they again forgot to put the bag. 3rd day again they forgot all the way 4th day I receive the bag.

Tip: Do not fly Frontier! Their flights are usually delayed (I just had a flight held for an hour. After we boarded My daughter had a one-hour flight held for four hours!) Aircraft: The seats are paper thin and the trays are the size of paperback books. The metal arm rests do not extend much past your elbow, The seats do not recline. And, they charge you for all snacks and beverages, even coffee and coke. They do have a menu with about eight alcohol packages - happy hour, double happy hour, wine tasting, beer flight - I'm sure their alcohol sales are through the roof! You have to drink to get through these flights.

Flying recently from Austin, TX to Raleigh, NC on Frontier Airlines, All of our bags were lost. Only the smallest one was later recovered. The phone services were hopeless -- it was a weekend and no one was answering -- so I drove back to the airport to get help. Nightmare experience. If you fly Frontier -- well, cross your fingers.

Frontier has just gone so downhill over the past few years. They epitomize the phrase "nickeled and dimed!" They came up with good fares on other travel sites and then even on their site, but then you start to book a ticket and they charge you FOR YOUR SEAT ON THE PLANE which jacks your price up. And they charge you for every seat you have on every leg (i.e. you have a layover in LAX, they charge you for both seats). Don't even get me started on the baggage charges! I flew with them two years ago and thought it was awful the way they were treating people at the airport about the baggage fees. I figured I would try again, but with the extra charges at every turn, they definitely were not the cheapest option, and the way they go about business is impressively horrible. Tried to call customer service for help but was left on hold for 10 minutes so I just gave up.

My husband and I were checking in at the Las Vegas airport to fly back to St. Louis, IL. Not only was the lady at the airport for Frontier Airlines very rude to us but she charged my husband for his personal item that should have been free! They refused to refund the $35 we were forced to pay but offered a $30 credit on our next flight. Doesn't do us any good being we were not going to fly Frontier anymore. It's not right that they get by with overcharging people then not allowing a refund but a credit which ensures they will get even more money when you book your flight with them!

My son took a trip on April 19, 2015 from CLT to Trenton. His suitcase never made it to Trenton, New Jersey causing him to buy new things to attend a function. He had to spend money for his stay. He would like to be reimbursement for his new expense. We have not heard anything from your airline yet. This has been over a month now. I can get any one on the home phone.

If I could give Frontier a negative number of stars I would - I will never use this airline again. I'm a frequent business traveler flying 50-100k miles a year on lots of different airlines both domestically and internationally and my experience with Frontier was remarkably bad. Where to start... their website is mediocre and disorganized when I attempted to change my itinerary. Staff on their 800-line was borderline helpful - seemed to be put out that I had called - was told to use their website to which I replied that I had tried and tried...

Booked a flight 4 months in advance. Received an email from Frontier asking me to change my travel days. I accommodated their request and moved my days from fly out on Friday and return Monday to fly out on Thursday and return Sunday. I read their policy and even called to confirm everything for departure out of Trenton, NJ. I thought wow this was absolutely what my friends had been telling me...and everything was all good. However, my flight back from Atlanta to Trenton was a NIGHTMARE! First of all I am totally convinced that all Frontier employees were trained in the same manner...to be rude, have no compassion and unprofessional.

Since Frontier has apparently expanded its service from Chicago, the experience has become intolerable. The airline has no staff for processing checked baggage and was utterly unprepared for the scheduled flights and number of people. Thus, passengers must wait in separates lines to: Line 1) Receive a baggage tag (30 min), Line 2) Turn in checked bag (40 plus minutes), Line 3) Only after the first two lines enter the security line.

Passengers waiting in line until midnight to pick up vouchers with poor communications with passengers & unprofessional attitude. They got your money, luggage and you. I am a physician standing in line to get hotel vouchers for family of 4. 5 vouchers being printed for may be 50 passengers every 10-15 mins. 7 passengers got their vouchers to sleep until close to midnight. We left waiting - Printers not working, No higher authority communication, Very unprofessional attitude towards consumers. At last I paid my money to get room booked at midnight waiting on airport for 5 hours minimum. Waiting for their refund now. God bless Frontier Airlines.

While we were on a flight from Chicago (ORD) to Tampa (TPA), my husband was getting into his seat when the flight attendant closed the overhead compartment before he was seated and it hit him in the head. He passed out for a few minutes, but the flight attendant didn't seem concerned. When we arrived in Tampa and picked up our luggage his new suitcase that was given to him for Christmas of 2014 had no handle and there was no one in customer service. I wrote a letter to central baggage and was informed by ** in that department that the airlines don't cover handles on luggage. I informed her that this was the first time it was used and the handle was totally torn off and she basically said "too bad, we don't cover broken zippers or torn off handles". Will I ever fly Frontier again - ABSOLUTELY NOT! BTW, I had the flight insured by Travel Guard and they did nothing. Their policy # was **.

My 50th birthday in May 22nd 2015. I paid for 2 tickets to Atlanta to spend that time with my children. The reservations were made 6 weeks prior. The entire flight was cancelled without explanation and I couldn't catch a subsequent flight to get to Atlanta in time. Frontier has no agreement with other airlines so they couldn't cross honor the ticket. Other flights from other airlines were landing and taking off. I truly don't know what happened. An explanation would have helped. I'll pay more. I will NEVER book with Frontier again.

I give it one star because there is not an option for zero stars. On May 19th my family arrived at the Frontier desk with more than 45 mins check in time. The attendant denied us checking in our bags. We asked to see a manager to help us get checked in and they took a long time to find her. By the time she got to the desk she said we were late and could not check us in. The manager rudely said in Spanish to coworkers that she could open the flight but that she wasn't going to do it for us. She spent more time being rude to us than trying to help us. Because of the poor lack of attention and customer service we had to pay booking fees to reschedule, pay another night for a hotel and car rental, and now missed work. This could have been all prevented if they would have checked in our bags instead of wasting time finding an incompetent manager.

I arrived at the airport in due enough time after waiting in a SUPER LONG LINE and when I was finally able to check my bags in I was told in a very rude tone I would miss my flight and given a card so I could find another flight... that service was even worse!!!

My flight time in Denver to Atlanta was changed 7 times while at the airport. When we arrived in Atlanta we waited for over an hour at the luggage carousel and when the luggage didn't arrive, I walked to the Frontier luggage office. I could see my luggage inside however the office was locked. After waiting more than 1/2 hour the airline office next door advised they had been gone for over 2 hours. Since it was after midnight due to delayed flight, I attempted to call Frontier to determine who I could retrieve my luggage. After numerous calls where I was either transferred back in queue, give a number where their complaint department is only open for a 3 hour window or advised by supervisors "This is out of the scope of my control" I became frustrated.

I flew to Denver and took a rental car to my son's home 6 hrs away. I needed to fly back on Sunday rather than Monday. My wife made the call for me and got the ticket switched. I jumped in my car and drove in hurry to make the fly only to find when I got there a very rude and condescending man telling me I was NOT on that flight. After much discussion and NO help I asked for a supervisor. When she got there again, I was told I was not on the flight. I explained the circumstances and asked for help.

This is, without a doubt, the WORST AIRLINE AVAILABLE! I have never experienced more unprofessional-ism and rudeness from a company than I did on my flight #1016 from Tampa to Philadelphia this past weekend. When I walked into the airport the lady at the Tampa counter, ** was not only incredibly RUDE but she didn't even tell me my flight was delayed 4.5 hours! I even had to ask her for my baggage claim ticket, when I know for a fact, because on other Frontier flights it has been handed to me upon check-in, that this is the policy. When I asked for an explanation about the delay, I was told the LIE that it was a shift change, when I later found out, from another Frontier employee, it was a malfunctioning plane that had to be repaired.

What the horrible experience as first time customer with frontier airline! I suppose to leave from DEN to TAM at 12am on 5/18/15. I arrived at 11:18 which was 3 mins late for checked in (the front desk agent told me they have 45 mins cutoff time for check in) and she would not be able to print my boarding pass. The funny thing is that I don't even have a bag and there was barely anyone at the security so I would have more than enough time to go through security and to catch my flight. Instead she had to talk to her supervisor which took about 10 mins and the supervisor told me I had to pay $75 and rebook the for tomorrow or I can change my airline and pay $277 to flight tonight. If I choose to pay the $277, since frontier doesn't do any refund, I can call customer care to see if they can give me a future credit. I ended up paid $75 to change my flight to tomorrow.

I cannot believe we sat on a chair that was made of plastic. We sat on the plane for 4.5 hours and it was the most uncomfortable, excruciating ride ever. The lap rest was the size of a book, really? And to pay $2 for a can of pop? Delta airlines gives snacks, drinks, and comfortable seats. I thinks your airline should really think about your customers!!!

I bought my flight on Travelocity for $349 from Phoenix to Houston. They charge $40 to check my bags, another $55 for my seat. Then I got to the airport 40 before the flight. When I got to the check-in counter there was no one there. I had to go through security and they took $40 of Texas salsa and hot sauce. Then they charge me $35 more to check bag at the corner. SO THIS TICKET COST ME $480 PLUS $40 FOR SALSA AND HOT SAUCE -- $520 ALTOGETHER. I WILL NEVER FLY FRONTIER AGAIN. THEY SUCK.

Ok so I booked a flight from CVG to MCO for two of my grandson. I started out on Kayak then it switched to Priceline. Was not able to select seats for them so I made a call to Frontier. One grandson is 22 and the other one is 11 so of course I want them to sit together. I was told I had to pay to choose their seats and that I would have to pay 25.00 for each of their bags each way so that's 100.00 then 32.00 to book seats after. I paid 350.00 round trip. What a joke. So I cancelled. The first girl I spoke to said it was cancelled. She hung up on me so I called back to see that it was cancelled and no it was not.

Arrived at ticket gate with 55 min before our 8:10 flight and the check in agent was not able to type in the information before the 45 min limit before our flight closes. And then kept trying and by the time the in duty manager came to help her we had 35 min and they couldn't get us on the flight... Claimed auto close and nothing she could do. No line at security so we could have made the flight if not for the check in agent! She was new and to keep lifting her sleeve for codes written in her arm and hand to peck one key at a time in. Couldn't even type! We truly missed our flight because the agent didn't know what she was doing! Frontier shouldn't put employees in such a crucial point not trained especially when they can't get you checked in in a reasonable amount of time. The agent's lack of training causes customers to miss a flight and then they can't make an override to correct the situation in trained agents make!

Frontier Airlines are absolutely ridiculous. Our flight to Orlando was delayed 5 and a half hours. Try that one with two impatient children at the gate with about 100 other people also waiting. We did not get even a voucher to eat until 10 mins before every restaurant closed in airport. When we finally got to board and the plane started its engine, it sounded like it was going to break down - absolutely terrifying for us as well as our children. Thank goodness we made it to Orlando.

I am floored by how much Frontier sucks. The only time in history I wish negative stars existed. For years I stood up for this company amongst my friends (that travel as much if not more than me every year). The rates, times, and destinations work for me. Over the past several months I went from loving to loathing this company. Being from the West coast and having a place in Vegas, I used them every few months. In November (2014) they broke a clip on my garment bag. I got the typical 'normal wear and tear in transport' line.

I'm a loyal Southwest customer, but when SW did not have the flight time I needed I was pleasantly surprised that Frontier offered a reasonably priced flight at my preferred time. I have very fast internet and was noticing long hang-times for each Frontier page to load. I selected my 6:40 pm evening flight, for 2 passengers, and clicked the continue button. First time, page failed to load, so I clicked refresh and it started me back at the blank start page. Second time, I had success, defaults to the 6 am time, so I mindfully clicked the 6:40 pm dot and continue. Page took a while to load and once it did I realized that I was back to the 6 am time...back button = start over. Third time was the charm, 6:40 pm still showing as I continued on to book/payment page.

We arrived at Orlando Airport at 4:40pm. Our flight, according to the website of Frontier left at 6:55pm. We sat in the ticket line for 30 minutes and paid to check our bags. The security line took over an hour and 20 minutes. Upon arriving at the gate the flight said it left at 6:45 pm, earlier than their website and it was at the time 6:32 pm. the gate closed in front of us. We asked the gentleman that worked for Frontier to call and see if they would let both us and all the other people aboard since security at the airport had issues and held everyone up. They agreed someone would come open the door, but 15 minutes later the plane left. I asked to speak to a representative about it at the airport, they offered to send us the next day for a $300 fee. Later, he encouraged I call customer service to get the fee waived.

I have two outstanding Frontier Return flights booked from Phl to Houston. (Trip confirmation number **). After I bought the tickets, I found out that Frontier had reduced the return flight considerably (F9 242). I called and asked to be considered for the lower fare and due to Frontier's unnecessary inflexibility to customers, I am being asked to pay $75 per ticket to be honored for the lower fare. This is unacceptable to me as other airlines are much more considerate and will make that change. Unfortunately I and my whole family will never fly Frontier again. The rules are made to put the customer in a fix.

Frontier lost my luggage and their baggage dept was 'unreachable' because it was a weekend. Three hours before my flight back home, I received a voice mail message saying they found my luggage, but since I was leaving to go back home shortly they would hold my bag at the ticket counter. It was there, but no explanation of where it was. I filed a complaint with Frontier via email asking to be reimbursed for the $40. I received a template response two weeks later saying someone would be contacting me. Another two weeks went by and they sent me another email saying if my 'issue' had not been resolved yet to call the phone number in the email. I did and was kept on hold for 15 minutes and then disconnected. Someone needs to get Frontier to step up and deal with their terrible customer service!

I went to claim my luggage from the carousel in Denver CO. The top handle was hanging off. The side handle was hanging off. The extendable handle was damaged and the wheels were buckled. The baggage handlers at Frontier are to blame. My luggage was in perfect condition when it was checked in to Frontier at Las Vegas. Frontier staff at Denver airport were not interested instead showing me an A4 notice disclaiming liability. I want my suitcase replaced. They overcharge customers in exorbitant baggage fees then destroy the luggage!!

I recently traveled Frontier airlines for a weekend visit with family. I checked my bag/paid checked baggage fee because I thought that would be much more convenient than worrying with dragging it with me on board my flight. Was I ever wrong!!!! We had a rather uneventful, pleasant flight to our destination, but that all went wrong when we arrived and I learned that my bag did not make it to the baggage claim area. I spend 45 minutes trying to find someone in the airport to assist me with locating my luggage.

Flown on Frontier several times from Cincinnati to Ft. Lauderdale and Dallas, NEVER had a problem. Staff was always courteous, booking and checking in on line simple, and not only was every flight on time, some actually arrived early! I think some people who comment on here have unreasonable demands, or are the type that complain about everything. My wife, my son and I flew recently flew round trip (nonstop) from Cincy to Dallas for $234! Unbeatable!! As long as they fly where I want to go, I will ONLY fly Frontier! Keep up the good work.

Worst airline experience ever. I booked a flight weeks in advance for my mother to fly out to California for a visit. Frontier Airlines delayed the flight 5 and a half hours before stating that they would cancel the flight. This elongated the opportunity to book any other flights to make it to California from Florida that day. I called customer service and they stated that there's nothing they could do, they are not affiliated with any other airlines, they would not accommodate another flight that day and sent my mom home to fly out the following morning at 830 to arrive in San Diego at 4:55 pm PST (7:55 EST). I will never book a flight through Frontier again no matter what the states cost savings. On a side note, you may save a little on the cost of the flight but you will be charged $35 for a checked bag and $25 for a carry on... Each way. I highly discourage anyone from flying Frontier.

Was unable to be checked in within an hour and half, causing 8 people to miss their flight. Check in representative was very rude. Next flight offered was 36 hours later. Ruined my family's first Disney trip. Was promised a refund then emailed 48 hours later retracting that statement. Don't fly Frontier!

I thought my experience was horrible but compared to some of the things I have read here I should consider myself lucky! I flew from Cleveland to Fort Meyers on 4/18. I booked the flight in early December 2014 and it was changed in mid February. There was no reaching customer service to discuss. I tried at least 8 times over 2 weeks and my minimum hold time was 35 minutes. I have yet to speak to an actual Customer Service rep. I paid for extra leg room as I am 6'0" tall. I also paid for the person I was traveling with and we were not seated in rows with extra leg room. I also noticed that several people sitting around me also said they paid for the same thing and did not get it.

I purchased a round trip ticket in Feb. Frontier changed times etc more than once. Got to my destination and was about to return, called to check in before leaving to find out our tickets were cancelled! I would get a refund in 8 wks for the balance of the return cost x 6 passengers or wait 6 days for a new flight. UGH. It has been over 8 weeks so I called today for my refund status and they hang up on me. Called back, they said I never had a return flight, then after fighting with them several times, they can only refund the money on credit to get another ticket, LOL really, to leave me high and dry again and purchase another ticket for five times the price on a last min return. Really who does business like this???

Seats were old and caused excruciating pain for entire trip. New hard sided luggage was dented and sunscreen bottle broke, caps of other bottles opened. Return trip: Cruise ships get in early am but Frontier won't allow you to check bags any earlier than 2 hours before flight (Other airlines are 4-5 hours). So we couldn't get anything to eat, buy a book to read, etc... When it came time for the agents to start work they couldn't be bothered to come out on time. The two girls acted like it was a bother to stop their conversation to wait on people. The guy was more pleasant but since he didn't wait on us I can't say how pleasant. I can tell you the TSA agents told us that the Frontier agents never start on time. The return flight was better because there was an empty seat next to me and I could change positions. The one nice thing I can say is that the flight staff were very nice on both flights.

Arrived at RSW airport. Self service kiosks out of order. Huge line to check-in for flt 1393 that took forever. Barely made plane. Heard announcement they were closing doors. We rushed and ran to plane THEN... Once on plane, advised of delay for technical difficulties. We are now 15 minutes passed scheduled take off time and we are still sitting at the gate. This is my third flight with Frontier and EACH FLIGHT we had a technical problem. No water pressure in bathroom, bad cockpit light and today bad water valve. VERY SCARY. Their pricing is now similar to many other lines and with all of their surcharges and the doubtful maintenance, am not sure I want to travel with them any longer. Jet blue, US Air and Southwest, here I come.

On March 30, 2015, I flew for the 1st time ever on Frontier Airlines. Because I wasn't familiar w/ them I called a week in advance before my flight from Atlanta to Indianapolis to work a stage production that I have worked for 14yrs. I contacted the airline to notify them that one of my checked items would be a make-up kaboodle w/special effects supplies and tools. The executive producer had already purchased insurance for my luggage and I was charged an addition $100 to secure my kaboodle.

I purchased tickets in Oct. 2014 on Frontier with 4 seats for myself and family. In March when we about to travel, I went to check in and seats were wiped out. Frontier hung up on me after I waited on hold for 53 minutes. The whole time on hold, the message is saying "we make it easy for you to go online and get things done." So, I rebooked my seats online - only to find out that they will not refund me for this. I basically had to BUY seats 2x. No one apologized or took any ownership over the fact that they wiped out my seats and I was the one who spent tons of time to rebook. I have cut up my Frontier Mastercard and will do my best to limit my future purchases on Frontier.

First, the Denver Business Journal reported that, following an increase in complaints for Frontier, the company executives were "laser-focused" on complaints. The customer service line is open for three hours a day, from 8:00 am 'til 11:00 am. My experiences are the same as many: I has a three-hour delay for an unavailable part to DC, then another 2 hour delay on the way back for unknown reasons. Takes 30 minutes to check your bag when you are the only person in line. It takes over an hour for the bags to get to the carousel. Everyone on the reservation system is from the Philippines with limited English language skills. No food on the plane except M. & Ms. Pringles, beef jerky, gummy bears, Rice Crispy treats. This used to be a GREAT airline. I fly all the time and was a Summitt member. No more, since they were acquired by Republic.