Frontier Airlines Reviews

Around 12:30 I finally receive my voucher for a Comfort Suites, which I finally get to around 1 only to find that they had told the ground crew they only had 19 rooms and there were still 40 people in the lobby trying to get a room. I just went and found a hotel and purchased my own. All of their customer service is mostly overseas and now I understand that they are contracting out all ground services and telephone services so you aren't even dealing with a FRONTIER employee. When a company does this it is to cut costs, so GUESS WHAT KIND OF SERVICE YOU ARE NOW GOING TO GET. I am glad they fired their CEO, they NEED to fire all of their MANAGEMENT. Never again on this low rate airline and I suggest no one does either.

The interaction that occurred would make a good argument that this crew should not be working with people, should not represent a company and perhaps should not be employed at all. I know one passenger was an elderly woman that was on the verge of a diabetic attack and was refused a soft drink because she only had cash and no credit card. Acceptable policy in 2015 but an unacceptable berating of an 80 something year old lady that was nothing but kind. Same attendant but different moment, a woman (professional) passenger asked a question that was apparently beneath the attendant, resulting in an attitude that I would expect a mouthy teenage be above.

To quote, "We're done here..." This was NOT the response to some ridiculous passenger request or mistreatment. This was to a couple of normal questions/requests that were asked politely. Frontier will continue to lose customers. I have seen complaints alleging price gouging, on time performance, cleanliness, etc. However, when you (as an airline or company for that matter) cannot treat your customers with common courtesy, you WILL fail. Not only the lack of courtesy, this crew went above and beyond by being rude, complacent, and even threatening. Goodbye Frontier, my dollars and my business are going elsewhere. I usually price shop but to spend a little extra to negate Frontiers abhorrent behavior is worth it.

I got to Atlanta, talked to a manager first because my food vouchers wasn't working. Embarrassed because I ordered food I couldn't pay for. She didn't have on a name tag, was very impolite, and had no empathy. I asked her to think like it was her Dad stranded in a Airport in a unfamiliar city, virtually homeless. I am about to request an earlier flight. My stay ended up fruitless. I was here on business and it got cancelled because of my tardiness.

On my return flight to Cleveland on Weds, May 27, 2015 my luggage was again violated. This time a can of hairspray was uncapped purposely from a zipped compartment inside my luggage and left to spray all over a brand new sweater that is ruined and stained. The cost of the sweater was approx. 75.00 and my baggage fee was 20.00 for my luggage to arrive safely to Cleveland Hopkins airport. Total loss again 95.00. There was no TSA letter in my luggage to say it was inspected.

I have filed a formal complaint via Frontier website as instructed and still no response. I've made multiple calls to customer relations and baggage services in Cleveland and Fort Myers with no response. I spoke directly with a gentleman named ** at the Fort Myers ticket counter for a minute who said he would call me back last week and still no response. He said he would file an incident report and send to CBS Headquarters when he had a minute. I also spoke several times with ** in baggage services in Cleveland who said she could not file the incident report from Cleveland it had to be done by Fort Myers where the luggage arrived. I also left multiple messages for the manager of baggage services to please return my call and still no response. Thank you.

Upon arrival at DEN (May 20, 1:00 a.m.), pilot instructs passengers who have connecting flights to PDX and SLC to disembark first to catch connecting flights. Guess what? Connecting flight had already departed. Passengers directed to wrong gates, customer service and told the following: No seats available until 9:00 pm May 20 or on May 21-22). No meal vouchers or complimentary/discounted hotel vouchers. Passengers told all hotels fully booked. Passengers told they can remain overnight at gate for standby status on next available flights (7:45 a.m. May 20 to PDX). Have photos of passengers sleeping at terminal. Birds also flying over sleeping passengers.

Sidebar: Family connecting to Detroit with ailing elderly mother in wheelchair, catheter, tremors, Alzheimer's told no seats available for a couple of days, no hotel rooms available. Frontier customer service personnel expected ailing elderly woman remain at gate with family on standby. Family purchased 6 one-way tickets from DEN to Detroit on Delta.

Customer service states I am #7 on standby list and there should be several open seats due to passengers missing flight from international connections. Really? 8 African American standby passengers given boarding passes on 7:45 a.m. flight from DEN to PDX. Asked gate agent (African American) why I did not receive boarding pass since I was #7 on standby. Gate agent stated standby passengers are boarded AFTER ticketed passengers. Gate agent then pointed to 4-5 Caucasian ticketed passengers who were bumped from flight.

Gate agent bumped Caucasian ticketed passengers in favor of African American standby passengers. Purchased one-way ticket on another carrier. Total trip time from ATL to PDX with no sleep = 40 hours. Will never fly Frontier again. Sad, they used to be a decent airline years ago. Fly Frontier? Enjoy an overnight stay at an airport terminal, experience the luxury of delayed flights, lose weight because gate eateries are closed, and play the "can you guess your departure gate" game.

During this missing bag, I have called all the airport from where I have start my journey - TTN to where I have landed MSP, and this is direct flight. Both baggage service have no idea where is the bag till all four days. I also called central baggage claim phone number. Lady on phone guiding me where to file claim for bag online, and she guided me to website feedback form, as they do not have baggage missing form online. (Website feedback form will not have any thing that allow to work on my case that was ridiculously hilarious when she said "We use same form for all complaints.") Back to MSP gate agents, they are answering my questions so I asked them for their name, as when as Frontier representative you are answering question I need to know who answered my question. They refrained to give me their name and hide their IDs. (Unbelievable!!)

After 4 days I do receive bag that is good part, but now comes to claim for 4 days expenses. So I submitted all receipts (and I have not bought expensive cloths just inner cloth and 3 pair shirt pants total less then $80-90). When I submit claim, supervisor told me my check will be ready next day. So I went next day and they told me now this claim will take 4 weeks, and they will mail me the check. They got my address on one small piece of paper and did not provided any confirmation that who will work on that case. When I asked "You are not using any form or any thing and this piece of paper can be missed any time." She said "This is how it works at Frontier." So I am not holding my breath to get that check. But other passenger be aware of this stupid airline.

Thought things were past but no, the hidden fees of actually having to pay for a seat ($15 - $45 depending on whether or not you wanted to be able to feel your legs after the flight). Mistakenly picked the bulkhead row not realizing that they have an airbag mounted to the seatbelt making the small seat with no legroom feel even smaller. Then an extra $30 to carry-on anything larger than a purse.

And when I got on the plane I was met with all the flight attendants standing around talking, blocking the aisle so that I couldn't get past (I was first in line) and were completely unhelpful except to boss me around on where to put my bag in the overhead to accommodate the people sitting in the six "torture" seats (the bulkhead row). The rude and bossy flight attendant used that word. Geez, really feel welcome. I will never fly on Frontier again, period.

Here are just a few things I experienced: They want you to check in 2 hours on line before your flight. However, the website is always down. Customer service sounds like its outsourced to a third world country because we couldn't understand each other. The kiosks in the airport are always DOWN!!! The chicks at the check out counters need to stay off their cell phones. All they do is freakin scroll through Facebook. I had to get their attention by clearing my throat and then after her not hearing me, I finally yelled out "YO!!! I need to get checked in."

It was then I was told, I could not get on my plane because I should have check in 45 mins prior to...I looked at the clock and it was 48 mins prior...REALLY? 3 freakin minutes! I begged and pleaded and was told no, nope, nadda... I wanted to slap her silly. I may have made it if I didn't have to get her attention...

I rebooked for $75... For the next day same time. I got there 3 hours early. (Kiosks were still down by the way). I get to the gate and there are 2 planes delayed one going to Louisiana and the other to Vegas. The place was mobbed with aggravated people, babies crying, complaints and sheer pandemonium. The Frontier employees were some nasty heffas!!! I went to ask her if my flight would be on time...she said "didn't they tell you at check in that your flight would be delayed an hour and half?"

I felt my fist ball up and I had to walk away. Then as that Vegas flight finally begins to board, they made 3 announcements that they were taking off and shutting the doors. How bout the captain wasn't on the plane. This guy was coming from the snack shop. He was banging on the doors waving his hand in the window. I'm looking at this in disbelief. All I can say is get the movie "SOUL PLANE". That's what Frontier reminds me of a GHETTO azz airline!

This process is absurd and takes at least twice as long as flying on any other airline (and this is from a passenger who flew out at 6:30 am so I cannot imagine how long someone must wait at peak times). Needless to say I missed my flight and probably hundreds of other people this morning did as well. I was forced to pay the standard $75 per ticket (standard for airlines with adequate staffing) to switch to the next flight (which was only offered to me on the phone only, NOT when I inquired at the check-in desk before entering the 45 min baggage drop-off line). Unbelievably dysfunctional for a large, international airport.

Worst air line we have ever flown in. Don't waste your time, pay a little extra somewhere else if you have to. Don't try to save those $50 to get horrible service and pay hidden fees.

My husband had to drive over 100 miles back to the airport (2+ hour drive) to retrieve our luggage. I am now on my 11th call attempting to get in contact with someone to voice my concern. I have now call their Consumer Affairs group which only takes call for the 3 hour window and been on hold for over 1 hour. I did complete their online survey but, not sure this will garner any results to the issue.

She got me a ticket on Southwest for a cost to me of $376. However, this is not the worse. My wife got a email stating "Its time to check in for your 455 flight" the very flight I was told I was NOT on. I am now sitting on the phone waiting for customer service for over an hour and I am sure this will be of NO avail either. I would caution anyone on any Frontier to beware... you will not get any assistance and will have to pay for everything including water. I have flown and have their credit card for now 15 years and as of today I will not flight Frontier and the credit card is shredded.

Then, at the gate we were delayed another 30 minutes but were given NO EXPLANATION as to why! Indeed, the ladies at the gate did not even come onto the intercom to let us know when we would be boarding. Then, when I actually got onto the plane, the blond flight attendant for flight 1016, who never introduced herself to us, threatened to remove me from the flight after I complained about the numerous delays and lack of communication. Even when I tried to call the Frontier customer service line, I experienced rudeness from another employee who did not even introduce herself to me on the phone. I have never seen so much unprofessional-ism in a company, and I assure you not only will I NEVER FLY WITH FRONTIER AGAIN, but I will telling everyone I come in contact with as well as leaving several reviews on Google, Yelp and Facebook. They should be ashamed at how you let your employees treat your paying customers!!

I had flew with different airlines in the past. When I was in the similar situation, most of the airline agents will try their best to help you get on the plane and get you home. However, with frontier, I fell like they didn't want to help me at all, instead they want to delay me even more. They just want my rebooking fee. I didn't not appreciate that at all. I understand the airline wants to make as much money as possible, however, customer service is also important! With what happened tonight, I would never book with this airline or recommend anyone I know to book with frontier. What a rip off.

So this guy said he would take care of it. Ok I asked for proof that it was. It sent 6 times my original invoice where I had paid nothing with a credit. So next thing I know I am being switched to customer relations. Guess what? They were closed. So I call again. This makes the third call. This guy got it canceled and sent me an invoice that showed a credit to my account but he told me I would have to hang up before he could sent it. Never heard of that. I am sure their call center is in. Another could not understand the people I was speaking to. What an experience. Now I have to wait for refund to book their flight again. I didn't want to give them a one star. Steer clear of Frontier. Very rude.

Next flight Frontier had was 10 hours later. They put us on that flight so generously waiving the fee for their agent's lack of training but we missed a graduation ceremony. We were close to the cut off time but within the time frame allowed by 10 min which she confirmed to supervisor. I've never experienced this lack of training and also the lack of available or caring assistance to help the new agent! I'm angry because their untrained agent caused us to miss our nephew's big day but also that no customer service not even an apology by the manager to us the paying customer! Frontier just doesn't care about customers is the message we received.

But on our flight back to Cincinnati, the plane left early as we approached the gate as time specified. Gate was closed and plane was backing out and no one was at desk to accommodate us. So when we called Customer Service, we got hung up on 3 multiple times. So we walked back to front desk to talk to the supervisor, which took over 45 mins to come talk to us. In the end they did not help us in any way or refund our tickets. Thanks for nothing. Will never fly this airline ever again or will not recommend Frontier to anyone, not even my worst enemy.

Fast-forward to January 2015, they tore a brand new duffel bag. No literally, I opened it out of the plastic and packed it the morning of my flight out. I got the same response as the first time! Again, I booked a round trip to SoCal. I opted to actually pick and pay for the seats this time. The night before my flight I went online to check-in. Instead of row 4, they had me in row 24?! I called and was on hold for 1:21. Not 1 min 21 sec, 1 hr 21 min! I was assured they would get me my seats back when checking in my luggage. I arrived at the airport and they said they couldn't make the change. All they did was give me a card to call customer service.

Upon retuning from the trip I called them. After being on hold for over an hour, I opted to send an email. It took them nearly six weeks to get back to me to say they would finally credit my card for the seats I paid for and never got. The customer service does not exist any more at Frontier. They are the biggest FAIL in the domestic air travel industry! People joke about Spirit, but their customer service is comparable to Nordstrom's compared to Frontier. BK ''Failtier'.

Each page took at least a full minute to load as I continued through all of the price Add-Ons. Even confirming seats is an add-on...which bring the flight back up to the price of competitors -- frustrating! Finish line...paid and by now had to leave for a meeting. That was 3 days ago. So now it's the weekend and I'm printing up all of my itinerary information for the trip -- car, hotels, flights, etc., when I suddenly notice that our flight confirmation says 6 AM! Are You Kidding Me??? We have meetings that morning!

I called customer service and after 15 minutes the result was, "I'm sorry. We provide for a 24 hour change/refund period after booking, but you are past that." The flight price was now $30 more each plus a $75 per ticket change penalty. So changing the flight would cost slightly MORE than going in to do a new booking of the flight at the new price and just throwing away the original money!

I asked to be escalated to a supervisor -- sometimes this has been where they "accidentally" drop the call while you're holding. After a 4 minute hold (not too bad) I DID make it to a supervisor. She asked my name, asked what flight I needed, and said she could do a 1-time courtesy change. She's emailing new confirmation, "Did we need anything else?" "No." "Thanks for using Frontier"...click -- hangs up. I was freaked out, since I usually keep them on the line until I received the email confirmation showing change. I looked at my husband thinking, "Was that for real, or did she just 'blow me off' with what I wanted to hear and hang up?" "It's recorded, right?" Email confirmation popped in right then. So...if this happens to you...escalate to a Supervisor. I gave 3 stars because they DID correct situation -- but it took a level of force and persistence that many people just don't have.

I sat on the phone waiting in the airport with my children for 1 hour 27 minutes before a representative answered on the phone. They informed me they would not for any reason refund my tickets, my baggage fees, or waive my rescheduling fee. They also informed me that the flight the attendant was trying to schedule me on the following morning was full, and they would have to place me on an evening flight for $300.00 more. We hung up, and I requested a manager. She came, and she began looking into the issue. She then told me all flights were booked the next day as well, and could not fly me out until Monday with a $300.00 fee. I could not wait two additional days for a flight from Orlando to O'hare for a missed flight that was not my fault.

The bags flew and I was forced to drive. Half way to Chicago I received a call from O'hare Frontier saying that they had "my bags." I told them I was still in route and would be there closer to 4pm to pick up my two bags. Upon arrival to the baggage claim, they told me they only had the one bag and they were unsure where the second bag went. I had to fill out a form with them, and did not receive correspondence for a few days.

A few days later I received a call from Frontier Airlines in O'hare saying they had found my bag and were sending it via FedEx and gave me a tracking number. I was thrilled. An hour later I received another call from them saying they actually had NOT found my bag and would keep in contact. I have had no correspondence since then, cannot find a direct number for Frontier in O'hare, and after hours of waiting on hold I cannot get a customer service agent on the phone to discuss this issue. The company has horrible business practices, runs from paying customers back for their wrongdoing, and poor customer service.

When I finally did find someone, they were pretty confident that my bag never left my origination site. Worse than that, the next flight coming into the city from that area wasn't due to arrive for 2 days---after my return flt home. I asked what I was expected to do without my luggage for the next 2, the duration of my trip. The agent told me to purchase items that I'd need and save my receipts to submit with a reimbursement claims ticket at the end of my trip. I did just that, purchased toiletries, underwear, sleepwear, and clothes for the next two for my daughter and me. I had to go without other items some of which were essential, like medication and phone chargers.

We returned home on Sunday and discovered that our bag was not held in the Frontier baggage office as it was supposed to have been, because that's what the agent noted on our claim. Not only was the bag not at the airport of origination, none of the very unhelpful people at the ticket counter could tell me where it was. It's one thing to know that your bag didn't get delivered where it was supposed to have been delivered, but to learn 3 days later that still, no one had any ideas for where it could be. I was given phone numbers to call to try to track it down, but of either never got any to answer the calls, held for super long recorded messages and music, or when I finally did reach live people was forwarded to voice mailboxes in offices that were not even open.

On Monday I received a call that the bag had been located/finally arrived in the city I'd just visited but would be returned to my home airport later in the day. I drove 27 miles back to the airport to retrieve my bag later in the day...but the issue now is I cannot get ANY follow-up on my reimbursement! I've called several numbers, talked to multiple people, held on recorded messages and music for hours on end, and still 8 days later... nothing! This has been the worst travel experience ever. Dealing with non-responsive and incompetent people is just not something I want to spend my hard earned-money on!

The flight attendants on the way down were like elementary school teachers as no more than 1 person could wait for a restroom and we all had to stand behind Row 4. People unaware of this were reprimanded each time someone walked up front. We did arrive 30 minutes early which was a nice surprise but it was short-lived when we waited over an hour and a half for our baggage. Four other aircraft landed and unloaded the baggage before we figured out there was 1 baggage handler working (for Frontier) and he was on break from 9:00 p.m. - 10:00 p.m. There was no Frontier employee in the entire airport. We were told by airport security to "contact the police." When we did they said, "This is between you and Frontier." Several people tried to reach someone via the customer service line in this 1.5 hour time frame - none of them were successful.

During the week we tried several times to call into customer service to share this issue. One time we were given a 20-minute hold time status, after 8 minutes, a recording comes on and says that the wait time is now 40 minutes, then after another 10 minutes on hold, a voice recording comes on to say, "Our office is currently closed for a meeting, please call at another time...CLICK." Disconnected. We ended up issuing complaints on the website but with no resolution. Our trip back was even better. We got to the airport at 5:15 but no one was at the kiosk for Frontier till 6:15 and these were "contract employees" - not Frontier employees. We explained the situation of what we dealt with on the way down and was told there was nothing she could do. The manager was **. She could not provide a refund for the leg room we did not get nor could she allow us to exchange that for paying for our baggage.

Again, we explained our frustration and was told we could take another airline if we didn't like it. I admit I got a little vocal (as in a voice raised) and was quickly told she could (and would) throw me off the plane for insulting her coworkers. I said nothing about her coworkers - it was about her and said to someone in my party. Interesting that she had no authority to escalate us to someone actually willing to help us but she certainly had the authority to get me booted from the aircraft. At 6:30 we saw our 8:20 flight was delayed to 9:50 p.m. No email was sent to us - we saw it on the departure screen. Later we asked the people at the boarding desk (also contracted workers - not Frontier employees) why there was a delay and they said "A computer problem in Cleveland where the aircraft was coming from."

I paid $50 for leg room I never saw and I have yet to speak with any Frontier employee because the customer service line is such a joke.

If I was even offered a free flight with this airline and wouldn't even take it as I cannot believe the uncaring attitude and sheer disregard for negative customer experiences. How this company stays in business is beyond me. If I were the CEO (*David Siegel) I would resign in disgust. What a horrible reputation this company has and will continue to have if it does not take this feedback seriously.

I arrived on my departure day 2 hours early to make sure that if I had additional security issues I would have the time to address them. Check in was fine and the rep put red fragile stickers all over the case. Boarding was fine, but as I sat in my window seat I saw the baggage cart arrive and a heavy set light skinned black guy started loading the luggage on the ramp. I saw the kaboodle and he grabbed the handle and apparently it unlatched and I saw him reattached it, but then he still threw it on the ramp. It didn't matter that the warning stickers was on there.

When I arrived in Indianapolis I was supposed to gather my items, get my rental car, check into the extended stay hotel before the office closed at 7pm and get to the theater. My flight arrived late not sure how that happened since we left on time. When we arrived I went to the baggage which was closed. Lights off and door locked. I then went to wait for my other luggage not expecting my kaboodle to come down the conveyor belt in pieces and supplies, stage blood, brushes, latex, tools, etc coming down the belt. Other passengers started helping me gather what we could. FINALLY someone arrived in the office I showed them my damages and filled out a baggage report.

I spoke with the manager ** and to date I still have not been compensated nor refunded any of my money. I had to spend $577 to just replace supplies and my tools so I could perform my job in Indianapolis. Per the 2 men that work baggage in Indianapolis (one of them was the Baggage manager) said when they opened the hatch door that my stuff was everywhere. But my concern is you still put it on the belt??? I called the corporate office and their customer service is curt and nasty. I was redirected back to Indianapolis people who NEVER returns my calls. I emailed a complaint and still no help. FRONTIER AIRLINES IS TERRIBLE AND THAT'S THE ONLY WORD I CAN USE WITHOUT CUSSING.

I freaked out, I had driven 2.5 hours to get to the airport and my sister was driving 4 hours to pick me up. I kept saying "I just need to get on a flight, I drove 2.5 hours to get here and my sister is on her way to pick me up". The CSRs just kept saying "we don't fly to OKC anymore", NO KIDDING. No effort was made to help me in any way, and the CSRs seemed intent on proving that I made a mistake.

At that point, I didn't care who made the mistake; I just needed to get on a flight. Once I was able to snatch my ID out of her hands, I ran over to the departing flight board, found that Southwest was flying to OKC at around the same time, immediately went online using my smartphone and made reservations in 5 minutes. Southwest has earned my repeat business, and I plan to NEVER FLY FRONTIER if at all possible.

They had not even refunded my money until I showed up at the airport. If I had seen a return charge I would have realized that the flight had been cancelled. Issue 1: generic e-mail which didn't specify that the flight had been cancelled. Issue 2: extremely poor customer service (exceptionally poor). Issue 3: money not refunded in a timely fashion.

This has left a very sour taste in my mouth, and will not be flying this airline again. Even if the flight is dirt cheap, which is the adjective I will use to describe Frontier from now on.

We took our flight to Atlanta on Monday as agreed. Our return trip was scheduled for Wednesday, April 1. Take off was scheduled for 4:25 for flight F9607. We returned the rental car to Enterprise at Atlanta International Airport. Our receipt stated that we left Enterprise at 3:24. We arrived to the check-in counter with minutes to spare. We went to the kiosks and none of them worked. We got in line and waited as the agents served others. Then we got to the counter the agent informs us that we are 16 minutes late for check-in. We were told check in ended at 3:40, meaning the time would then be 3:56. However, by all other accounts the time was only 3:37.

We are floored. The kiosks did not work at all and online check-in gave us error messages. In fact when I called to check the flight status, the destination did not even match our confirmation number. We were refused a boarding pass. I called and was told I would have to pay a fee to rebook. The agent in ATL told me I would have to make up a "sob story" in order to get my fee waived.

We ended up taking a bus which broke down in the middle of a storm and we had to wait for 6 hours until the sun came up. We then walked in the rain to rent a car because the only flight back was for Sunday, four days later. I explained to the customer service manager that I think the flight was closed early and that we were in line. She told me that if I was in line I would have been on the plane. The call center manager, **, did not even engage a conversation. He only asked what form of payment I wanted to use to book my next flight.

We lost two days of work due to this incident. I have cell phone records, receipts, etc. One agent told me that he would give me a voucher for the flight and that it was all taken care of. He told me he understood my frustration and would rectify the situation. He said he would give us two vouchers for $600 when I said I would need to file a small claims lawsuit. I agreed to this exchange. He then told me to write down the voucher numbers. He read off two voucher numbers and I thanked him for his help.

My boyfriend and I then booked two flights to MIA using the voucher numbers the agent gave to us over the phone. We then attempted to use the voucher numbers emailed to us previously as compensation for changing our original flight and were surprised to learn that the agent on the phone (who promised to fix everything) simply gave us the same voucher number we had already been issued.

When I called back no one in customer service or customer relations would dare fess up to what had happened. They explained that there was no documentation of any of these incidents even though agents told me they were documenting our conversations every time I called. I have spoken with ** in customer service and customer relations. I have simply been frustrated with this experience. They don't seem to care about customer experiences nor do a good job taking notes or documenting conversations. I have never seen a company so unwilling to admit such a simple mistake.

There should be a age limit were a child should be required to be put in their own seat, strapped in so they do not bother other customers and they are safely in their seats as they are required in cars. That was one of the worst flights I've ever been on and the flight attendant made no attempt to help to see if someone would switch with me. They had employees flying that were in seats that could of worked for me if she would of bothered to listen. Not sure I'd fly Frontier again. Only did because had to get to Denver fast for my father's funeral.

The ladies at the counter were quite nice considering they had a plane full of angry people and I suspect they are temps on minimum wage and no healthcare or other benefits. I wonder if they bother servicing the engines. Read tomorrow's newspaper front page to find that out.

Next day, we received a call from Atlanta asking us why we left our luggage there-- it had been put on another flight to Atlanta and NOT sent to us. About 48 hours after we were called saying it was located, we finally received it via Fed Ex. Problem- all 4 were significantly damaged, one to the point of the handle being ripped completely (cannot be used again) off of the bag. Calls, emails, complaints... We have not received any calls back at all from Frontier, while every response we get when WE call is "someone" will call us back. I'd love to meet this "someone", because they don't exist. We've flown Frontier before, haven't had trouble, but this is ridiculous. Horrible, horrible customer service that they seem to not care about making right.

We called Frontier back to fix this issue, they offer to refund. We got charged for every small thing. Airline just change thing at the last minutes. Only thing I get from one department to next - "Sorry for inconvenience." What about our time, incur high cost, headache… There is no word to describe my extreme frustration. I will go out of my way to tell anyone I know not to buy ticket from Frontier.

We told her that we didn't have to pay coming here and fit the bag in the sample overhead spot (and it fit fine), it was as if she got a commission on whether we payed for our bags or not. Ridiculous. She was very incompetent and had an attitude about it. We ended up having to pay for the small bag in order to make our flight on time. Such a bad experience, I will NEVER fly Frontier ever for the rest of my life. I would gladly give my $750.00 for two round trip tickets to another airline that has people who know what they're doing.

Walk up to the gate at 1:40pm. Ask the gate agent when the flight would be boarding. Keep in mind behind her on the screen says, "PHILADELPHIA 2:42pm" she responds by saying it left. I just about fainted. 15 other people along with that I know of missed this flight. They never updated anything and left more than an hour early. Don't worry they could put me on tomorrow's flight! Ha 3 days late! Missed my best friend's wedding. Don't trust them to get you anywhere.

When I got upset and asked why the website wasn't updated and still showed 45 minutes late...her response,"Lady, I been dealing with peoples like uz all daz long." I asked what was so funny about this since they all stood there giggling when in comes the big thug -- ** (no idea how to spell this one!) looking like Mr. Hot Shot -- threatening me, "Hey you, yah uh man. I don't want uz talking to her that wayz. I feelz like yah threatening her. How 'bout you -- you feeling like she be threatened?" & all nodded in unison just like uneducated robots.

The flight changed 3 times then cancelled. Wouldn't get me out til the next day. "Nuttin we can do for yah lady. Take it up with corporate." Asked about my connecting flight I was now going to miss -- "Not my problem. Problem of the peoplez in Denver." Unbelievable lack of customer service and the English language. I grew up in Chicago and know the "** jive talk" that they decided to use on me and it was much unappreciated. Don't even go there in making this a race issue either. My best friends are black and they have appreciated the opportunity given to them and learned the English language, chose not to be gangsters/thugs and they are now successful and proud. As they should be.

These people you have working in your facility is a pathetic example of people "of color" who carry chips on their shoulders and choose not to work hard and make something of themselves and now instead talk like a bunch of thugs and gangsters and act like it too. Seriously watching what was taking place and their lack of work ethic was another awakening that the people you have hired are portraying an example of whom I would never want representing a company of mine. They need to get the chip off their shoulder, wake up, work hard, and they'll succeed and develop customer relations skills and in turn they will get respect. Using the "race card" is a pathetic excuse.

This was my realization when I arrived back in the town I love and grew up in and now am disgusted at what represents the city of Chicago. If visitors coming into Chicago, after hearing what a great place to visit this city is, are greeted with this kind of disrespect and ignorance, will probably be just dumbfounded -- as I was! Just pathetic. When you don't have manners or decide to speak like an illiterate person, it's all on you -- I don't care what color you are. Needless to say they cancelled the flight but didn't bother notifying their passengers. Yet this irritable man at the counter (that I have on video) said to me, "Looks like you're the only one not to know we cancelled it. Do you see anyone else around here acting like they don't know?" Amazingly enough, as I wandered through the airport, I inquired at different coffee shops & bars as to who knew this flight had now been cancelled. They were as stunned as I was.

Frontier CEO David Siegel, senior vice president Daniel Shurz and President Barry L. Biffle will be getting a detailed letter as to what happened. This is only the tip of the iceberg. If you want a smooth flight with polite, knowledgeable employees choose anything but Frontier. If there's a problem it will never be addressed in any type of timely manner and it will be all on you to be taking the time out to make over 51 minute hold phone calls just to have them refer you to someone else!

Why American Air could take off and Frontier couldn't is beyond me. I ended up booking with American and never, ever will fly or recommend Frontier. By the way, they lost my luggage and keep me on endless hold and keep telling me to contact the four different airports they could have sent it to but "Oh well, it will probably be sent on to Denver anyway." Yup. Another great response.

For six months I tried to schedule a flight to use my voucher and the airline had NO FLIGHTS available for any of my desired destinations and the voucher expired in February of 2015. When I contacted a rep at frontier to see if I could have my voucher extended due to lack of flights provided by the airline I was basically told that I was out of luck. I have been continuously inconvenienced by this airline and wouldn't recommend anyone fly with them. I wouldn't fly frontier if the flight was $1 due to the awful my experience and the lack of customer service!!!

Contacted Frontier several times only to be put on hold. Contacted Frontier via email only for them to say "too bad - can't do a thing for you." Needless to say we did not use our return ticket. Do you think they would refund us? NO! This airline is a joke! Service sticks and their personnel is poorly trained. I can't believe they can stay in business treating their customers like that. We've learned our lesson - NEVER fly Frontier again!!!

Original Review: April 10, 2015

We had a flight from Den to SJD. Had booked with an infant but decided to leave infant home with dad. Called the day before to cancel infant. Luckily arrived at the airport early enough. Infant was not cancelled and it took an hour to get this done. Desk lady was very nice but eventually gave up on printing a pass without the infant and just signed her name. Upon our return from Mexico, we had the same issue. The infant was still not cancelled and we were charged $17.50 for the infant. Couldn't check in without paying that fee. Checked bags the night before at a cost of $15 per bag for three bags. My credit card was charged $182.50 for bags and extra taxes which I had already paid. When I inquired about that, the lady at the counter didn't know why, and by that time we still had to go through security.

Upon our return from SJD, I checked three bags on line at $15 per bag. When I arrived at the airport, I was informed that I had only checked one bag and was charged $20 per bag for two extra bags. When I got my credit card bill, I was charged $75 the night before and the extra $40 the day of the flight. I contacted Customer relations and after waiting for a long time, I spent an hour on the phone with a man who said his name was **. He spent an hour on the phone with me, took all my information including reference numbers etc. and told me that a supervisor would be contacting me that evening. I waited a week, and NO supervisor ever called.

I called customer relations again, (luckily was on speaker phone to get things done) Was on hold between 9 AM mountain time and 11:15 mountain time and NO ONE ever picked up despite a recorded voice coming on repeatedly saying the call was important and remain on the line. I sent 3 emails, received an automated response but no follow up. This has been going on since 3/31/2015. As I am typing this, I have been waiting on the phone to speak to Corporate offices and there has been no human response. This is the WORST customer support I've ever encountered. On the positive side, once we boarded the flight, it was fine. However, those business practices are appalling. I would NEVER fly Frontier again. I would rather pay more for a flight and get decent service.

THEN we made it on but they made my brother move from his accessible seat we were promised in the front row (with one of us sitting by him - we paid to upgrade and emphasized the importance) even though he has cerebral palsy and is cognitively disabled (?!?!), yelled at my dad to turn around and walk the wheelchair backwards but a whole crew standing around didn't tell him there was a step up so he fell... But they gave us a $100 voucher for our "next" Frontier flight. Now THAT'S service!

By April 3rd (11 business days), we had still not received our refund. I called Frontier to see if there were any issues. I was told that Frontier had sent the refund to Expedia (which we used to book) because they did not have our card number on file. I then called Expedia and was told that they had not received a refund. I then called Frontier and was told that the airline had given us miles on Frontier rather than a refund. I explained that the flight had been changed on us and that I had been told that we would receive a refund and that the person I had talked to an hour ago said the money had already been sent to Expedia.

I was then told that there was confusion with my request. Apparently the 7-10 business days is a processing time for the airline and the refunds are not actually sent out for "1-2 billing cycles" following the processing time. I was then told that a billing cycle is one month. Also Frontier had not begun our processing time of 7-10 business days. So I have to wait approximately 2 1/2 months to get the refund so I can try to book a flight (ON ANOTHER AIRLINE) to get to my honeymoon. Also, who knows if the anticipated refund will actually happen because they do not appear to have any idea where my money is. Good luck to everyone else who is trying to travel with this horrible company. You will need it.

So, I get home and I call the 800# for "Client Relations", and waited 1hr. and 39min and spoke with **. ** gave me the Corporate Line and told me that she was "escalating" my request for a refund and that she would call me back within 24-48 hours once she received a response; this was on March 23, 2015 @ 10:28am. So I wait, and wait ... and wait. On March 30, 2015, I call Frontier Airlines again and wait another 45 minutes, even though the IVR said that my call would be answered within the next 5 minutes - 4 times.

Behold! I finally get through and once again it's **, the Agent who told me that she would be returning my call within 24-48 hours. ** ruffles some papers around and finally says, "One moment please, let me check of the status of your request for a refund" and promptly puts me on hold. ** come back, "Sorry sir", we cannot refund your money; you will have to use it on another flight." I tell ** that the only reason my wife was flying to Chicago was to attend a funeral that morning. It does not matter as, "You should have gotten there 2 hours before your flight." Well, we were there 1.5hours before the flight, and if Frontier would have staffed accordingly at the counter, that would have been more than enough time to make to security, which was my initial complaint.

Now I tell ** that I need to go to Chicago on April 27th and she tells me that Frontier no longer flies to Chicago Midway from Trenton as it is a seasonal route. Okay, I would like a refund. "Doesn't matter," says **. I ask to speak with a Supervisor and ** refuses, "We don't transfer calls here, Sir." I am surprised that there are no escalation procedures when all ** has told me about was my lack of adhering to their procedures. After several more attempts to escalate my concerns to a Supervisor, ** finally tells me that she is going to hang up; and she does. I had been a faithful customer of this airlines, but unless I get that return call that I was promised, I am going back to Delta, where they do everything to ensure that passengers are assisted. Disgusted in New Jersey.

It has now been weeks... still no refund. I got through to customer service again... was assured it was "in the works" but there was no set date I could expect it. I just have to wait. It has been almost a month since the cancellation. I am out over $1300 because of this. I have to pay bills & pull $ from savings to make up for Frontier's horrible service. Who can afford to pay to go to Mexico 2x & not be impacted financially. Oh... maybe Frontier could... because they have ALL OUR $$$. Ridiculous treatment to people who have supported them for years & years. Not any longer though.

I have a medical condition and needed to be at my doctor's office today and now I'm not able to fly out until 7:30 pm tomorrow. This airlines should be held accountable for Poor Customer Service!!! And need to have people that can understand and speak English clearly!! I will Never to fly Frontier again and will let all of my 42,768 tweeter followers Plus my 455,000 veterans tweeter followers know and all of my 168,546 Facebook friends to share with their friend and never to fly Frontier Ever! The worst airlines ever just a Ripoff. Very Unsatisfied, Unhappy Customer!!! The photo shows no one in the line. So confused.

Once we were taken to the room where they had "loaner car seats" we found that they were abandoned car seats that no one ever retrieved!!! They were only carriers, no base for seat to be strapped in the car.... OMG they expected us to use dirty car seats that couldn't be strapped in car anyway. I am currently on hold; it's been 2 hours.

As of now an employee has threatened me by saying that I clearly "frauded" their system and now they will be investigating me, the vouchers and the ticket that was bought with the voucher. I offered to forward her every email I have including the receipt for the ticket. Of course this is not an option. I have spent hours on hold just to be hung up on. Their customer complaints and compliment department is apparently the one I need and they are only open 8am to 11am. On Tuesday March 24th I was on hold from 8:02 till 11:05 when their system disconnected me since the office was now closed. Not once was I helped.

I tried calling Frontier Airlines. Even after staying on call for about 3hrs, I was not connected to an agent due to high call volume. With no other solution, I went to Orlando airport again on Monday. This isn't solved yet. They checked my confirmation # and told me that no reservation was made for me on Monday's flight. I mean I was literally CHEATED! Is this how a supervisor at customer relations behave? **! They again rescheduled my ticket to Tuesday's flight because Monday's flight was already full. It was a loss of 5 days from my 10 days trip. I had to travel 71 miles each trip asking help from my friends. WORST EXPERIENCE EVER.

Frontier is a sorry excuse for an airline and most likely will not be around long. If I could afford to purchase last minute tickets for the 6 of us, I would. Unfortunately I can't. The inconvenience is annoying and incredibly frustrating, but worse than that, my family now has to fly on an airline that is unsafe. My advice to everyone is to stay away from Frontier Airlines no matter how good the deal may seem. This is in no way a reflection on the employees of Frontier, I'm sure they just as frustrated, and perhaps frightened as the rest of us. This airline deserves no stars. Those who gave it one were being generous. (I now realize that I can't submit this review without giving them at least one star which explains why anyone would give them any stars at all.)

Unfortunately people using their services has a different profile compared to other airlines so one can expect an unpleasant flight experience with people talking loud and not respecting others in a "civilized" sense. If you flying Frontier because you can't afford the extra $100 or maybe $200 for flying United or American it is ok as a way of transportation to take you from point A to B. However, if you are just thinking about saving some money then think again. This was the worst flight I've ever had and def. not worth the "savings".

Frontier said they have no flights now on May 2, so I had to cancel my trip and Frontier is gonna refund my tickets. I can understand flights times being changed but not changing the day of someone's trip. I had already paid and have confirmation leaving May 2, now I had to rebook whole trip cause I didn't want to disappoint daughter. But now if I book trip for same day, it would cost extra $350 per person, so I had to book for 1 week earlier and costed me $178 more, so I am not going on her birthday anymore. And new flight times are a hassle - flying out at 7:00 in the morning or getting home at midnight, but we deal with it. Worst experience I ever had like this.

This all started when I checked in to the Dulles airport, the baggage handler told the woman checking me in that "You have 10 minutes to get them down here.” The plane had not even arrived yet!!! This tells me their employees are lazy and purposely did not go back for the other bags as I'm not the ONLY one whose bags was missing. Frontier airlines did nothing to assist me with this situation! I spent hours on the phone and writing emails their customer service/customer relations department and leaving messages for their baggage claim office to no avail.

Finally today 3/12 my bag is returned to me, they delivered it to my work, which was nice, however, per the driver he was told by his boss "if no one shows up just leave it there!" I work in a very busy plaza with many different people including tourists walking around so to leave it on the sidewalk, REALLY?!?! First off I've had about 5% communication from this company, only ** who works in the baggage claim office has spoken to me, mind you this is usually after at least 2 voicemails have been left. No one could tell me anything about where my bag was up until today. Frontier Airlines is very unprofessional and customer service is non-existent! DO NOT FLY WITH THEM!

I was also told that I had to use my credit card at some point. And I wasn't allowed complain as it was a "non-complaining" flight (per our attendant). There was so much unprofessional behavior that I was appalled. I will never recommend this airline to anyone ever again. Awful, rude people who should not be allowed to treat paying customers with such disdain. This is also the only airline that I have ever been on that does not offer a complimentary drink, instead you have to pay 3 dollars for a tiny cup of ice with a splash of soda.

I am thoroughly disappointed and will be doing all I can to make sure of the ridiculous treatment from the flight attendants and Frontier airlines in general does not go unnoticed. Believe me, social media is a nasty animal that can ruin any company's name. I will contact frontier and speak to whomever will listen and can speak coherently unlike the attendants of flight 507 from Laguardia to Denver March 9, 2015.

I called the number the next day and after 3 hours on hold, my canceled flight was "processed" for a full refund, which could take up to 7-10 business days. I attempted to reschedule my flight over the phone (the website was down) for a 3/11/15 Philadelphia departure. After talking to two separate customer service representatives, I was told my new flight reservation would not be valid until my refund was processed. At that point I gave up, and booked at flight with US Airways.

I submitted a refund request on 2/20. Today is 3/9 - three weeks later - and I finally got a human being on the phone. I explained the situation and asked for an update. I said if I can't get refunded, I would appreciate the courtesy of being able to use the ticket for another flight. I WAS ON HOLD FOR 2 HOURS AND 10 MINUTES, when she came back and told me I need to speak to someone in "Customer Service" not "Customer Relations". But of course that department is only open 3 hours a day so they're already gone for the day. I called the corporate office to complain and they transferred me back to the same number. At this point I have no choice but to take legal action. I CAN'T EVEN BELIEVE FRONTIER IS STILL IN BUSINESS. WORST SERVICE EVER OF ALL TIME.

My reply was "What did you say to her?" She replied with, "You're drunk anyway, mind your own business." Everyone heard and couldn't believe it!! Then after landing when people got up to get their luggage, she went on the loud speaker to say, "I don't know why you're all standing. You're not going to get out of here any faster!" Never fly this airline. I have now been on hold for 2 1/2 hours for customer service with no answer.

The airline representative give explanation, hotels list etc... and do his/her best to help you face the difficult situation. Frontier explores new ways: inefficacy, inefficiency, wait and let the customer do by himself!!! We had all saturday night to figure out where to sleep but Frontier representatives advice to be at the airport at 5:30 am on Sunday morning because we were all booked on the flight at 7:30 am. In the morning computers of Frontier airlines had some troubles...they were not working. At 7:00 when we're supposed to board, announcement was done of some delays...we had to wait for the crew. All of us were starting to become nervous and demanding.... we had to wait for the crew of our plane!! They were scheduled at 8:00 am when we were asked to be at the airport around 5 am!!

The cherry on the cake was the intervention of the police asked by Frontier to keep us calm and understanding...We are about 70 people waiting from Saturday evening to take our flight to go to New York and few of us are passengers stuck at the airport for several days but we have to be understanding and stay calm...really??? Finally the crew arrived at 8:30. They missed the shuttle...and finally we start boarding in the plane ready to go. We wait at least 30 minutes and again intervention of the police inside the plane asking us to get out with our bags because FRONTIER forget to do the safety controls which is a mandatory procedure before departure !!!

We had few information that make us believe there is really something wrong with this airline company. Policemen told us that every day there are issues with FRONTIER!!! The crew told us they were ready to take shuttle around 6:30 am sunday morning but were asked to stay at the hotel and take shuttle later to be at the airport at 8:00 am!! Interesting...troubles every day with this company and they already knew at 6:30 this morning the plane was not leaving at 7:30 how it was scheduled and told us.

What a shame for Miami airport!! How Miami can allow that? Dangerous airlines like that? Please consider all customers every day experiencing this nightmare in international airports, happening in one of the famous city in the world...think about it!! There are so many airlines just waiting for a place in Miami airport. It's unbelievable to face situation like that in our country!

What a dirty advertising for all these travel agencies and operators who promote and sell us flight ticket with this company coming from nowhere and going nowhere actually and we pay full price for this flight ticket!!! We also had to pay our hotel for the night or stay at the airport. Frontier gave us two vouchers: 1 voucher $15 dinner on Saturday evening except that nowhere we could eat at the airport with voucher because stores were closed...it was too late and the few ones still open didn't take the voucher! We also had a voucher $10 breakfast and announcement of $150 refund for hotel. Right now I've spent $200 dollars for the hotel. I cannot tell you if refund works or not...never again!!! I will do my best to avoid this airline company. I spread the word as I can and If my story can help even 1 person to avoid this nightmare I will be happy...

I have all my information on my phone, I ask her can she just check me in based on my information sent to my phone that I have already checked in online and paid for my bag online. She says to call the customer service number. I call the customer service number the rest of the day to get the statement of, "We have a high volume of calls." and then it just hangs up on you. I had to rebook on another airline for an additional expense. Frontier will not refund me for the flight nor for my bag check in. They have terrible customer service and charge for everything to do with the flight. It is a terrible airline, no matter what they charge to fly with them, I will never fly with again.

As I stood at the counter I watched three passengers arrive late & told that it is too late to check in. Meaning, there were at least three empty seats on the flight. I do not understand why I could not fly standby and why I was forced to reschedule at the desk. I knew that I would not have any way to contact customer service otherwise so they rescheduled me for flight round trip next weekend in case I could make it, which due to work I cannot. Now after waiting on hold for another hour and a half to reschedule the flight to round trip I was told that it was against policy to make any further changes and my only option was a refund. So now I am left with no flight and the cab fare to and from the airport as well as cancellation fees on the other end.

My patience is long gone with this non existent customer service. As far as going online to cancel the tickets, it will not let me select that option. I have begun to think the customer service is a hoax and Frontier Airlines only cares about making a sale. I have learned my lesson and lost hard earned money. I will never fly Frontier Airlines again and I will make sure to tell everyone I know just how horrible this company is to the customers.

After several attempts to call them (it's always 45 to 59 minute wait), I finally bit the bullet and held. I was then told that I chose a seat with extra leg room and that I called back after 11 pm to make the change. I ABSOLUTELY did NOT! First of all, it was a weeknight and I'm in bed by 9:30-10:00 the latest because I have work the next day. Also, after coordinating our seats, I would never have changed it. And lastly, my niece is sitting next to me and is paying $5, so it's not possible for me to have extra leg room. I intentionally picked the cheapest seat on the plane. There was no talking to this "customer service" woman on the phone, because she just kept repeating the same thing. I will never book on Frontier again, no matter what their rates are.

I had already paid for my accommodation in Costa Rica, which the airline refused to refund/compensate and I was stuck in the Denver airport for a 6-hour layover when I finally did fly out. Although the Frontier flights are cheaper than other airlines, I would never recommend this airline to anyone. I understand that flights do need to be cancelled due to weather, on occasion. However the customer service was disgusting and I was not provided any alternatives.

Generally bad things: $35 for a carry on??!! Come on! CRAMPED quarters. Upcharge for everything (well, almost everything - the bathroom was free). You don't get a seat unless you pay extra (you're on standby). According to an employee, they purposely overbook flights. Constantly delayed flights. Unfriendly employees (with the exception of the two mentioned above). The worst customer service in the universe!

I had a flight scheduled to fly from Orlando to Dulles (D.C.). I arrived at the gate 50 minutes prior to departure to be told the plane had already left. They "made an announcement" to let passengers know that it was leaving early. The Frontier workers were incredibly rude and demeaning. They did not care that I would not get home. They offered me a flight FOUR DAYS later -- for the incredibly low price of $75! Ummmmm.... no! I was told to call customer service, and got an answering machine that said "We are experiencing an unusually high volume of calls. Please call again later." So, no help there!

I went back to ticket counter. There were four groups in line ahead of me who were infuriated because after waiting 8 hours in the airport, their flight was cancelled, with no attempt to get them to their vacation destination within the next week. By the time I got to the counter, my agent was crying. There was nothing she could do to help either.

I had a lovely friend from home who help me book the last seat going from Orlando to DC from her computer. $700 later, I was on my way to DC! So, my "cheap" ticket wound up costing me over $1100!! When I got to DC, there was no one - NO ONE - to be found to represent Frontier. It took me over two hours to track down my bag. Lesson learned - I don't like roulette - and I don't like Frontier. IF your plane takes off, it may be an OK trip. If anything goes wrong, you may be out of a vacation or a boatload of money. Will you take the gamble?

We were halfway into our takeoff when the pilot shut it down and told us there was a malfunction in the plane and we were going back to the airport to have the plane checked out. We were told by the captain that we needed to get off the plane and wait at the gate for further instruction. This never happened. Not once did the people at the gate ever make an announcement. Rather, when they were around, they only told a few people whom were standing around them. Approximately 3 hours went by before an angered mob forced them to make an announcement on the PA. The Frontier employee named Ashley was rude and really didn't care. We were then told that the flight would leave approximately 11:37 pm. Our original flight was for 4:40 PM. 11:37 came and went and no Frontier employees were around.

The angry passengers were using the Frontier PA system as a joke. We paged through the airport for someone in Frontier to meet us at the gate but that never happened. We kept asking for updates or to cancel the flight and put us up but they would not. They told us that the flight had to be canceled for them to put us up and it was up to the captain. We got a new crew and that captain was equally as bad for conveying info. He acted like he was going to get to the bottom of it then went down the gate to the plane and had the girls make an announcement that we would know more later. In the meantime, many passengers canceled their flights which I believe was the intention of Frontier so that they would not have to pay for a room. Fast forward to 3:30 am, the captain and crew rushed out and would not answer any questions except to say "sorry." They just left us and didn't care.

Now Ashley was finally going to get the remaining passengers a room but didn't have a clue as what to do or whom to call. I did finally get a room at 4 am but I had to pay for the cab ride to the hotel and again back the next day for another flight. Ashley kindly told us that we would have to call Frontier on our own to seek reimbursement of cab fare. Nice try because as of yet and it is 4 days after my flight, you cannot get through on Frontier's phone number. It says that they are experiencing higher than normal call volume and call again....click.

This is the worst run airline I have ever experienced. I would never fly them again and their cheap flight ended up costing me more than a reputable one. I know that they will never pay for my transportation to and from the hotel. If they would have been honest and put us up around 9 pm, I would have been fine staying another night but to leave me in the airport for 12 hours trying to get me to cancel is just poor business. I left out so many details but you get the point.

Too exhausted babies again sleep deprived by Frontier for no reason.

I'm not sure why the original flight was postponed multiple times during the entire first day. However, I believe if this was a regular airline with proper support staff, they would've had a back up crew on standby when the original crew went over in hours. That's the price we paid for going with this discount airline. If I ever fly with Frontier again, it would have to be hundreds and hundreds and hundreds of dollars cheaper than any other airline. Flight at your own risk with Frontier, however keep in mind they have a skeleton support staff.

I, at the end of the day called the corporate office! OMG! I told the "lady" who answered what my concern was and the trouble I was having getting through and she told me to "hold on". She then transferred me to the same recorded message I had called earlier. I called her back and asked her why she would transfer me when I was not able to get a hold of anyone! I was very upset. SHE HUNG UP ON ME! That is the corporate office!

Now, in addition to the hassle I had, I also find out that you have to pay for your seats. They are not included in the price of the airplane ticket. In addition, you have to pay $30.00 each way for one carry on! So my ticket with Frontier cost me more than flying with Southwest. I have written the CEO, David Siegel, I have filed a complaint with the BBB and now with Consumer Affairs. This airline is fraudulent! They have so many complaints on them and I am sorry I did not look at that prior to purchasing my tickets. We are in the hole for over $300.00. Please do not take this airline!

My baggage was lost on my return trip from Orlando to IAD on 2/6/15 at 8:40 PM. I was told that I needed to file a claim with Frontier ticket counter, however it was completely shut down with all workers gone by 9:00 AM. As I journeyed thru the airport there was not one worker from TSA or anywhere who could help. After 2 hours I went home and began calling all of the Frontier contact numbers on the internet. No one could help.

On Monday 2/9/15 Frontier contacted my office to inform me they had my bag, they had it delivered to my home. My bag which was brand new was almost unrecognizable. The leather handle was cut off like if done purposely with a box cutter. The leather facing was marred and stripped as if it had been run over by a plane. I complained and was told that as long as I could physically pick-up my luggage and carry it without clothes dropping out that they weren't paying to repair or replace it. Wow! OK so I'm left holding the proverbial broken bag. OK.

Well luckily I can fly out of Reagan and fly on another airline and so will all of my friends and family, because as an American at the end of the day I do decide what bags I will be left holding, and I've decided it will never be the one was mishandled by Frontier again. Good Luck! I would rather pay more money for reliability and great service. Cheap and dismissive is not the American standard or is it!!!

I actually tried calling about 30 times. Finally, we got through and lost contact. I posted on Social media - Facebook and talked to an agent via email. Nothing has been resolved. We ended up using their competitor Southwest out of Love Field in Dallas. Less money and we were treated amazingly. Oh and no Baggage fee!

We were stuck at the airport from 4:30pm-2:30am our flight was on 2/15/2015. They did not have a flight until 2/19/2015. They wanted us to sit around for 4 days. Unbelievable! I read reviews after I booked this flight. I'm the type of person who doesn't write reviews. I'm writing this to warn people PLEASE BEWARE OF FRONTIER AIRLINES. The prices seem cheap but they charge you for everything carry on, checked bags, soda. By the time you add it up they are not that cheap, and the downside is they are terribly understaffed. So the savings we thought we were getting turned into a huge expense. We had to book a flight on another airline to get home. This cost us an extra thousand bucks and ruined a getaway with my wife.

Before leaving the hotel in Cancun, I rechecked the website (for the fifth time) for the flight status. It indicated "on time." Sure enough, having waited in line one hour, when we reached the counter, our flight had been cancelled. We later found out the flight had been cancelled the night before. No call. No email. No website flight status update. I doubt the cancellation was legitimate as two other carriers continued their scheduled flights to Philadelphia. This idiot outfit seemingly makes decisions based on anything other than their commitment to the customer.

At the counter, after receiving word of the cancellation, we got the Frontier Salute... a shrug, "nothing we can do," and a piece of paper with the customer service number. After being on hold 67 minutes, we found out there were no empty seats for three days, and we would have to call back later. The woman did offer this pearl of wisdom, though, "book a flight with another airline.... we won't reimburse you, but you may get home." We're still in a hotel in Cancun, and we are scheduled out on a real airline, with a real reservation, days sooner than Frontier will even start talking to us. Please, Please, save yourself the aggravation: Do not fly Frontier. Hopefully, these unprofessional clowns will be out of business soon.

However, fraud is still illegal. While what I describe seems fraudulent, I am not claiming that my experience constitutes fraud by this airline. To make that claim would require additional evidence.

I booked my Feb 11 Frontier flight from SFO to DEN in early December. I chose Frontier because of price. I chose to splurge $5 on a favorable seat assignment at time of booking. I kept screen images of my booking which is my normal practice, and those images clearly show that I paid for that seat. At check-in last night, that seat did not appear, and instead the check-in website tried to sell me a seat assignment again, reminding me if I didn't pay more, I'd be assigned one at random. I chose not to pay more again and decided to raise the issue at the airport the next day.

At the airport, the staff person told me that when I booked that seat, I didn't actually book that seat, I had simply booked a seat in a category and that the seat I was assigned last night was in the same category (my paid seat was a window in front, and the assigned one was a middle seat much farther back). I then specifically requested a boarding pass with a seat assignment matching the one I paid for, showed them the image from Frontier's website showing that assignment. I was informed that they couldn't do that because that seat had been sold to another passenger.

I asked if Frontier Airlines had sold that seat assignment to the other passenger before or after they sold it to me. The clerk recognized that this question could not be answered. I calmly expressed my cynicism regarding Frontier Airlines' apparent new revenue optimization program, selling the same seat assignment to multiple passengers. At that point, the clerk gave me a slip of paper with contact information for Frontier customer service and politely suggested I take up the issue using the information on that paper. Being decent people employed in an industry that doesn't understand decency, the clerk and her colleague put me in an aisle seat in the next row back which is the best they could do with the constraints of the software they use.

Many years ago, airlines started overbooking flights and have more recently become fairly transparent about the process and the reasons for doing it. It makes good business sense to sell an already-sold seat to someone willing to pay $500 for it and use $300 of that money to pay denied-boarding compensation to the person who originally bought that seat for $200. The last-minute traveler gets where they want to do, the airline makes an additional $200, and the displaced traveller is SOL (or possibly happy if they volunteered to be bumped). The displaced traveller will probably come back if the ticket is the cheapest one.

Now, this airline, which seems to be leading the industry with various revenue optimization (nickle & dime the customer) schemes, might be introducing a new one: overbook seat assignments. They already charge us for access to the overhead storage bins and various other things that some people are willing to pay extra for. Will they soon charge us a dollar per minute to use the toilet on the aircraft?

I have compassion for most (I use "most" because this website describes many exceptions) of the customer-facing employees of this airline and other airlines that have led the industry away from any practice resembling integrity. You are decent, smart, thoughtful people. While I'm happy you're helping us travellers get to our destinations, I'm not happy for you because you're not receiving the respect you deserve from your employers. Please stand up for yourselves, collectively if necessary or individually if that works better for you. There are many (non-airline) companies out there that can put your organizational, logistical, and communication skills to good use and many of them will treat you respectfully by supporting your personal integrity.

My note to other travellers is that the practices and policies that cause us extreme inconvenience and misery are developed intentionally by business leaders employed by the airlines. These people have strong reasons supporting the decisions they make and the instructions they give to the customer-facing employees. They are held accountable to make good decisions, and the primary question asked of them in this context is "does this decision serve the interests of our shareholders?"

Each time we spend money at Frontier Airlines, we remind the business people in charge of our experience that their decisions and practices that are unethical, lack integrity, and/or are disrespectful of customers and customer-facing employees are, indeed, the best ones.

I have spent at least 4 hours total on hold and have been calling while at my office, which costs me focus as their hold music and voice is designed to be discouraging. It has either disconnected every time or simply said, "We are experiencing high call volumes. Please try again later," and then disconnected. I urge you to never be seduced by their low fares because they don't value you as a customer.

On top of the other insults, the agents in San Francisco, after checking my bags to Denver, told me that I would have to pay again to check them on to Indianapolis the following day. Given that I had had to pay for what I thought was a free carry on bag as well as my larger, "checked" bag, asking me to pay again the next day struck me as extraordinarily cheapskate. Fortunately, the agent to whom I vented my displeasure in Denver waived the second check-in fee. The bottom line, though, is that trying to save a few bucks by flying Frontier is a risky idea. If anything at all goes amiss, you are likely to lose whatever you thought you were going to save. Customer service on this airline is minimal, to put it mildly. I won't be flying Frontier again.

4th delay in a row for me... and no weather. Changing stories and times. AND NO APOLOGY!! 8 of my last 14 flights... delayed. A simple..."hey we are really sorry" would go a long way. Now, I have time at the airport to post my disgust in forums like this. Today, I witnessed the passengers of a cancelled flight descend on the customer service counter... and watched the total frustration build as Frontier offered no solutions. Response... "next flight is tomorrow and it has limited seats." Guess what... that's 150 lost customers....instantly. Let's make that 151.

My husband and I arrived at the airport to check in only to find out our flight is delayed until 8:30pm. Initially we were to take off at 6:15 pm. I went to the Frontier desk counter to get our boarding passes and the lady told me that they were going to seat us on the wing since we had not chosen any seat numbers. I proceed to tell her what I was told by Frontier a couple hours earlier and then she asked to see my itinerary. After standing at the desk for 20 minutes trying to get this figured out they got us some seats on the plane.

Now comes Sunday 2-1-2015. I proceed to check in online because we were to head back to Sioux Falls Monday afternoon. I go online try to check in and we have the same problem again that we had when we departed Sioux Falls to Denver. Once again I call Frontier and I get to speak to a rep after 56 minutes. I explain to her what was going on and she said she had to talk to her supervisor. I am put on hold and then hung up on after another 10 mins. So, I call back and again wait for 54 minutes before I can speak to rep. I explained to the rep what was going on and he assured me they would get the problem taken care of. It took another hour and ten minutes on the phone to finally get some seats on the plane. Then the rep explains to me that he is going to try to get some seats together so my husband and I can sit by each other.

While on hold for this he comes back on and tells me he won't be able to do that because the airport took over the reservation. He explained to me to check at the counter when we check in. We get to the airport on Monday 2 hours and 15 minutes before our flight is to depart. We get our baggage checked and proceed thru security and then to our gate. I spoke with a gal at the gate and she was able to get my husband's and mine seats next to each other. We board the plane on time and get into Sioux Falls around 6:20pm.

My husband and I head to baggage to pick up our bags and find out our suitcase is not there. I am now at this point very frustrated with everything and was beside myself at the airport. I proceed to the Frontier counter to fill out a baggage claim receipt and there was no agent there. I go to the United Airlines desk begging for someone to help me. They tried calling the Delta and Frontier reps and no one answered. They told me I had to call Frontier and not to leave the airport until we have a baggage claim receipt. So, I call Frontier and I was informed by their automated system that my wait time was 46 minutes before I spoke to a rep.

So, I made myself comfortable in the airport waiting to speak to someone. In the meantime, a maintenance crew member walks by and asks if I need help and explained my situation to him and he goes in the back and finds a Delta rep to help me. I get a baggage claim receipt filed with the Delta rep and proceed to head to my car still on hold with Frontier. After 51 minutes I was finally able to speak to a rep. At this point I asked the rep. what the airline was going to do considering all the travel troubles I have had and he told me to call customer service on Tuesday. He then transferred me to the Denver airport to check on my luggage.

I speak with the Frontier expeditor and he tells me that they have my luggage and that they are going to Fed-Ex it to me. He explained to me that someone would have to home to sign for the luggage. He explained that since it was late Monday evening that it would go out right away Tuesday and would be here Wednesday.

It is now Wednesday at 3:17pm CST I had to take a whole day off of work to receive no luggage at this time. My work hours are 7:30 am -3:30pm. During my trip I spent a little over 5 hours on the phone with Frontier and still have missing baggage. I will have to strongly think twice about flying this airline. This is the second letter I have sent. The first letter I got no response and trying to call customer service is tough when the wait time is an hour and it is only open for 3 hours.

Frontier provided no offer to book on another airline, no offer to refund my ticket except for the single connecting leg, no offer to compensate for costs on another airline. No voucher, no flight credit. I contacted customer service 3 times. I received 5 hours to sleep in a run-down hotel a half hour from the airport and $15 for an airport dinner. Several weeks earlier I had to book a one way return on United because Frontier changed my return to a 16 hour itinerary with a 9 hour layover. Then I had to book a third ticket just to get out of the airport on my outbound - United to the rescue again.

Frontier gave me two possible solutions to their cancelled flight: 1. wait in the airport for 2 days layover, or 2. buy my own $500 ticket on another airline (a net price of $425 after their segment refund). Fly Frontier, but be prepared to suddenly spend a couple-few days in your layover airport or city. Or be prepared to buy a last minute fare to get to where you were going. Frontier: Discover a whole new way to fly - like driving, which is faster.

Updated on 03/11/2015:

Stranded in connecting airport for 2 days, NOT related to weather. THE RESPONSE FROM FRONTIER: Frontier has not offered any monetary compensation for the cost of purchasing a last minute ticket. They have offered a $200 certificate for future travel on Frontier. But wait; it expires in 6 weeks! A flight 2 days later or a voucher that expires in 6 weeks are sort of the same thing: unusable. Since I could not use the replacement flight 2 days later, and I will likely be unable to use the certificate before the short date, the cost to frontier for stranding a passenger for 2 days (again - not because of weather), works out to $0.00. the cost to me remains $400+.

Several hours later nobody started any repairs on the aircraft, and when passengers inquired about that, the staff from the airline said that they have the tires and we will be able to leave soon. Several hours passed by and finally around 10 pm we were told that the flight (1278-8:50am) was cancelled. By midnight we were able to get to a hotel only to be back in the morning for our next flight at 7am. When I inquired about my son's missing buster seat everyone ignored me, and now, almost 1 month later, I still don't have it.

First, I spent an hour on the phone to speak with an agent, who only told me that there was nothing I could do because it was delayed less than 3 hours (7 minutes under), and only if a flight was delayed more than 3 hours could I cancel or reschedule. But I still had to be at the airport at the previously appointed time. So fine, I went to the airport and waited it out. By the way, there were no desk agents at check-in despite my arriving for the appointed flight time.

Then, on my return flight, which was delayed 4 hours (more than the 3 hour threshold previously mentioned by the agent on the phone that I waited over an hour to speak to for 5 minutes), the desk agent at DEN was the most demeaning human I've ever encountered. Before I ever checked in or walked up to the desk, I was told to check in at a kiosk (I had just done it), and see how fast it goes when you listen to directions? (Again, I had just done it. Maybe your machine hasn't printed it yet, but I just did it.), and once the machine printed my luggage tag (as it should, because I'd already checked in), I was not informed about my delay at all.

I was not informed about my delay. I only asked about it because my TripIt Pro alerted me. My luggage was taken away before confirming that I wanted to continue on this flight despite the 4 hour delay (that I wasn't told about). Holly the desk agent at DEN, who had already spoken to me like a child who has never taken a flight (rather than a gold status frequent flier on other airlines) before I ever reached the counter, proceeded to tell me I should stop talking and just listen when I asked about the 3 hour limit that I was told on the phone for my last flight. Holly the desk agent at DEN then told me there were no remedies available despite the 4 hour delay, no cancellation or refund or rescheduling. This is flat-out untrue, according to the person on the phone from Frontier days before, and also from Frontiers website.

Holly the desk agent also refused to show me her badge for confirmation and only told me her name when I asked for it for these purposes. After flat-out lying about the policy (or perhaps simply being uninformed, but then telling me mis-information with the attitude that it was unquestionable), she hid her badge from easy eyesight.

Finally, I have had delays with other airlines, but never twice back-to-back and never quite so long. However, the most disturbing part of this experience was being treated as a second-class being by your desk agent, Holly at DEN. My experience with other agents was, while not pleasant, perfectly fine and they stuck to the company line of not being able to help me in any way at all. Holly decided to multiply the unhelpfulness by being a nasty, demeaning, abhorred person, making an already miserable situation even worse. This is especially unacceptable because it was unprovoked, and I had not even started asking any questions about my flight yet.

I am not the uninformed occasional traveler that your desk agent Holly took me for. In addition to being an overall seasoned traveler, I am planning on taking many more flights between DEN and SFO in the next year and foreseeable future. Unless you can offer me remedy for these troubles, and to ensure that I would never have to deal with such an unpleasant and nasty person as Holly at the front check-in counter, I will be taking all my business to a different airline for these trips.

I ended up paying to check a bag only to have the corner shattered which, based on other reviews, I'm sure this flying travesty of a company won't replace. The flight attendants barked orders and scowled and the customer service couldn't be more useless. When I asked to move to an earlier flight, they informed me it would be an additional $75 per ticket as they (surprise, surprise) do not offer stand-by. So while I wait for my later flight, I decided to make good use and warn any curious travelers to avoid this airline at all cost. For me, I can say this will definitely be my final Frontier. The best thing I can take away is the valuable lesson to always look before you book.

The next day I tried again. This time there was a recording about technical difficulties and try back later. That message lasted all day. The following day the technical difficulty recording was still there, so I looked up the regular number and waited on hold over an hour again. I finally reached a human. She offered no information on why our seats were moved. My choices were to book different dates at a higher cost or get a refund and try to book my original dates with another airline (since this trip is now 4 weeks away prices are much higher). I will never buy from Frontier again and I recommend you don't either. If they cancel confirmed flights what is the point of buying from them? Better to pay a little more and avoid getting screwed later.

In all the years I have flown, I have never been treated so poorly. At that time my daughter and I just started moving from one airline to the next until we came to Southwest. They had about 6 flights to Denver. They were surprised that Frontier had cancelled the flight because they were not experiencing any delays or cancellations to Denver. We called people in Denver and they said even though it was cold and had snowed, it was just a typical winter day. I had to pay $740 for our standby tickets. This was not in my budget and has created a financial burden.

I waited over an hour to speak with an unsympathetic customer service rep (as is typically the case) who could offer no acceptable remedies and no explanation other than "they are making many schedule changes at the moment". Once upon a time I loved this airline! I was one of their elite frequent flyer members and flew them almost exclusively. I don't know what went wrong, but over the past decade they have become "a whole different animal" indeed!! BUYER BEWARE!!!!

I spoke with a "customer service rep", if you could possibly call her that. She was so rude, I was honestly speechless. She told me that, even though it was Frontier's fault that the plane was delayed for THREE HOURS, there would be no compensation of any kind because: "I'm not God sir! I can't control when the plane gets in, it's not like we can just make it get here faster. We don't compensate for that!" I was speechless. That was the first thing out of her mouth after all I asked was: "Are we going to be compensated for that?" If it's not the airlines job to get the plane to the gate on time then whose job is it!?

Then the same woman was at the gate when we boarded. She called out the zones to board and then immediate started harassing people over the intercom. She kept saying: "Come on people we don't have all day! Let's go people, let's go we gotta get this plane boarded." She didn't even wait for people to get lined up before she starting saying this stuff over the intercom.

After my trips were over, I was told by another rep that at least one of my flights WAS supposed to receive compensation for being late and I was given a web address to contact. I did so. Got an automated "we got your message" e-mail back and then waited two weeks for a response: nothing. Every single time I tried to call, I was told "we are experiencing an unusually large number of calls" and advised that the wait was about an hour. I'm STILL waiting to hear back from them!

On the plane, you have to pay for EVERYTHING. There are TVs in every seat, about 1/3 of which are broken, the working ones cost money and 1/2 of those don't turn off when you try to, which means you get treated to in-flight advertising for their TV service the whole way. Even tiny cans of soda cost $2. I paid for a carry on and was told that I would have to put it under my seat (which is where the free 'personal items' go) because they had oversold the carry on space, and they weren't sure there would be enough room and my carry on was smaller than other people's. Never mind that I paid for that space.

I would recommend to anyone I know to spend the extra $25-50 and fly on an airline that treats its customers like people, instead of flying cattle to be squeezed for cash at every turn. I will never use this carrier again if I can possibly avoid it.

UPDATE: I just found out that their customer service department is only open 3 hours a day, 5 days a week!!!!! This airline cares about its customers less than I care for junk mail. Avoid these guys if at all possible, just awful.

When we got to the front of the line, we said we wanted to cancel our flights and request a refund. We almost did, except the one good person we encountered from Frontier basically told us if we canceled, we wouldn't get any vouchers for meals or Hotel. She suggested we go on standby, use the vouchers and cancel the next day. So we did. Frontier has said we can have $150 each in travel vouchers, good for three months. That's it. Even when I reminded them that they don't fly to our airport. They will do nothing. Not only that, but they insinuate that it's our fault because we wouldn't wait on standby! I have yet to talk to a live human despite waiting on hold for over 5 hours in total. Do not fly if you can avoid it. This is no way to treat customers. Any advice would be appreciated.

- Horribly rude staff

- Hold time now exceeding 55 minutes when you attempt to call them

THE INCIDENT: I received the email confirmation clearly stating "CHECK IN 45 MINUTES BEFORE FLIGHT". I went to the kiosk at and typed in the RES #. It told me to go to the counter. When I turned to go to the counter, another passenger hustled past me (he just got his pass printed). The girl at the counter refused to print my boarding pass, even though it was 6:28 on the dot, no bags (EXACTLY 45 minutes, and, had I not stopped at the kiosk, probably would have been 6:27). In fact, I even showed her the confirmation number ON MY PHONE AT YOUR CHECK IN SCREEN, which was not processing for me, but clearly tried to do, and still, was not able to be helped. In addition to this, there was NOT ONE PERSON at the security line. She also KNEW there were no flights for 3 more days!

So, after some rude treatment, $75 fee, I went home to look all this up... Did I misread something? Is the policy clear and I just screwed up? Now, in your email, it CLEARLY SAYS: "Check in 45 minutes" (in a bold, colorful image). When I click the "learn more link" I understand, that if I'm not to the gate 15 minutes before, I MAY lose my seat: "Please be at the gate and ready to board no later than 15 minutes before departure or your seats may be released. We recommend arriving at the airport two hours or more in advance of your flight. "

However, NO WHERE does it state: "We will NOT print a boarding pass for you and you will NOT be able to go through security if you do not arrive to the ticketing counter at least 45 minutes before departure" (or something to that affect). In fact, by identifying the "15 minutes prior to flight at the gate" you are misleading people even more regarding the 45 minute time, because it makes the absolute deadline 15 minutes, NOT 45, which is actually the case.

Speaking with the customer service manager (10pm 1/13), she refused to validate any of my concerns or issues. In fact, she quoted multiple times, the "15 minutes at the gate" policy, but never once did she identify where the 45 minute at the counter becomes an issue in our conversation. I tried to explain that NOT ONLY was I there 45, or 46, or 44 minutes before, but I was not given the opportunity to make the gate. And although the 15 minutes at gate is clear, the 45 minutes at check in counter is not.

3. This is a common problem, but we will not help you, and in fact, make you pay more (even when no flight is available for 3 days and there are 2 open seats, we will not try to get you on the plane)

THE BIGGEST PROBLEM!?! On January 13, after missing the flight, Frontier's manager helped me get situated for taking the flight the next morning. She assured me, that I would get on (like 99%) and that check in would be stopped exactly 45 minutes prior to flight (545 flight, 5am cut off). When taking the morning Standby flight, I arrived to a packed airport (the night before, there was NO ONE). It took me approximately 8 minutes to get through security and get to the terminal gate. I waited for some time, and saw the SAME MANAGER. I checked in with her and to ask my chances of getting on the flight. She said good.

At 5am, I went up to ask the manager to cut off the 45 minute time. She was incredibly rude, telling me, "I have other things to do and will do this in a few minutes", and other mean, dispirited remarks and rudeness. Finally, at 5:03, she called to stop, and I got my standby ticket... 42 minutes before the flight

When I finally arrived in DENVER, I took the time to investigate further... I looked up the time that Flight 115 left MSP on 1/13/15. The flight time was actually 7:01pm, exactly 12 minutes before the flight was scheduled! So now it appears that although I could have easily met the "15 minutes at gate cut off", maybe it was tougher knowing the flight was leaving 12 minutes AHEAD of schedule?

I arrived to airport either right on, or so close that it didn't matter for the 45 minute cut off (33 minutes if you count the early leaving time). I had no bags, and another person was allowed to check in literally, SECONDS before me (whats worse, is the attendants KNEW there was no flight until 3 more days). I was rudely treated night before. Your policy clearly states "15 minutes at gate" but NOT a concrete line on 45 minutes before check in. In fact, I was told the next day, 42 minutes was the concrete check in time, NOT the 45; so clearly it is flexible - BY THE SAME MANAGER AS THE PREVIOUS NIGHT!

To make matters worse? I contacted their "Complaints and Compliments" via email on 1/13/15. On 1/22/15 I have still not received a call back. SO, I called them. I've been on speaker-phone hold for over 1.25 hours (still on as typing this, so could be way more for all I know). Never fly Frontier!

After make other arrangements to get to my final destination I tried to file a complaint with Frontier. Apparently they don't have a complaint department, only an automated phone service to email them. So I emailed and did not get a response after a month. Finally I filled with the BBB in Colorado. Frontier responded, indicating it was my fault. It seems they adjusted their records to indicate that I never showed up for the second leg flight in Denver. They marked me as "late." Interesting how I can be late when I was at the gate waiting for a supervisor to discuss their carry on bag fee. The airline's practices are highly unethical. I find their customer service very lacking and overall very dissatisfied with the company. I would NOT recommend this airline to anyone.

I was searching for an affordable flight from Charlotte NC to the Philadelphia area for my 9-year old son to go spend his holiday/winter break with his dad. I kept running across deals from Charlotte NC to Trenton NJ which is about 30-45 mins away from Philadelphia. My son's dad agreed to drive to Trenton to pick him up so it was a go. I called Frontier Airlines to book the flight because I wanted to know all there was to know about minors traveling unaccompanied especially because this would be his first time.

When I called, in the first representative that I spoke to was very, very vague. She told me the only thing I needed to do was book and that was it. She didn't give me any addition information. When I asked questions her response was very short and she sounded extremely uninterested. When I requested to speak to a manager she immediately hung up (That should have been my first sign). I tried to not let that actions of an employee dictate how I felt about the company as a whole.

So I called back and immediately asked for a manager. The person I spoke with was very nice. She booked the flight for me for the day after Christmas and gave me all the information I needed. The day of the departure everything was fine. We checked-in, checked his bag, I got to walk him to the gate, he boarded the plane, I waited to see the plane off and went home. His dad called to let me know he made it. I was happy! Until I got the call that his luggage was lost :-(. My sons dad then filled out the claim form at the TTN airport and we began the waiting period. Both of us called and left several messages the days following and someone finally called me back and told me after 5 days if the bag was not found they would forward everything to the central baggage department and they would take it from there.

Someone did call me back a week later. The gentleman that called had the same nasty, short and uninterested attitude that the representative I spoke with initially. He didn't even allow me to tell him everything I packed in the bag. He told me that I would be able to write everything on the claim form he was going to email me. Needless the say, I never got the form. So one day after work, I called in to talk to someone and after being on hold nearly 30 mins she told me that she didn't see anything regarding my claim and needed to transfer me and immediately hung up.

I called in again and was on hold another 15-20 mins just to talk to the worst rep ever! I explained my reason for calling thoroughly. The entire time she told me she understood although she kept asking me questions about things I already explained. I kind of felt like I was getting the runaround. I'm sure she could sense the frustration at this point and said to me "Christina, that's why you keep getting hung up on." I was shocked.

So my response was "Oh really, I wonder if your company would be pleased with the way your handling this call." She said to me "I really don't care". I can't explain the way I felt. So I decided to end the call and just asked for the phone # to the baggage claim dept. directly instead of talking to her like she said I had to. When I asked for the number she said "You didn't get it from the supposed person that called you."

I felt robbed and very, very angry. All of my son's Christmas was in that bag! I sent an email to the company and still haven't heard anything. I will never ever again in my life use this airline or recommend Frontier Airlines to anyone! NEVER!

They had us over a barrel due to the time of year. My husband spent 2:15 minutes on hold to speak to a frontier representative to initiate a refund of the extra $513/person that we incurred. The representative rudely responded with, "I'm sorry sir, I cannot do that. I can only authorize a $173/person discount on a full fare ticket with frontier." When my husband asked to speak to the manager or obtain the address of the owner of Frontier to further expedite our complaint process, she refused information or phone transfer connection. Since the fees were purchased with our credit card, but ticket to our son and his wife, my husband had to give the information to our son so that he could be put on hold for 2:15 for some ridiculous "authorized" credit. I will never book with Frontier. Please learn from our expense mistake and choose ANY OTHER AIRLINE!!

Upon arriving at the ticket counter, I was told I had missed my 45-minute check-in window (my what? ), and they absolutely refused to check me in for my flight. They offered to book me on the next available flight...tomorrow morning! Apparently the time spent giving me this information made my husband miss his 45-minute window for his flight to DFW. The ticket agent refused to check him in for his flight too! Bear in mind, he attempted to check-in an hour before his flight, but was forced wait in line for a ticket agent because of your systems. Neither the ticket agent, nor the supervisor offered any solutions or re-booking; it was basically just "too bad" from both of them.

After leaving the counter to coordinate with his company to find a different flight, preferably not on Frontier, my husband, sadly, ended up back at the Frontier counter. A new ticket agent informed him that because the previous agent hadn't checked him in for the original flight, she was going to have to charge him full price for the new flight and would not be applying a credit for the first flight. Then she proceeded to tell him that because he was purchasing the ticket at the counter, he was not permitted to have both a laptop and a carry-on item, he would have to check one...for which he was charged an additional $25.

I, on the other hand, wisely chose to abandon Frontier and walked immediately to the Southwest counter. After a zero-minute wait in line, I was assisted by a very pleasant ticket agent who was able to book me on an afternoon flight home to SLC. After arriving at the gate, I approached an agent and asked if it would be possible to put me on standby for an earlier flight. They said no problem and had it taken care of in literally less than one minute. I got on that earlier flight.

Here are some things I want you to be aware of: 1. Both my husband I have posted our experience on social media for all interested parties to read. 2. My husband travels quite frequently for his company. Today he was travelling with the CEO. I feel confident there will be some discussion about travel policy with respect to your airline before the day's end. 3. Here is my husband's text to me regarding his flight from DEN to DFW this afternoon: "I sat in the very back row of the plane and listened to the flight attendants complain about their job, the passengers, the captain, and anything else they could think of. "

In short, I just want to say that my family and I are done flying with your airline for any personal travel needs we have. We will book with Southwest whenever possible. Additionally, I'm an employee of a very well-recognized, world-wide company employing nearly 32,000 people. Rest assured that I will not be using Frontier for my business travel needs, either.

In closing, I do not want complementary flights, a credit, or any other customer-pacification gimmick from your company. To make this right, I want your company to either (a) refund the entire purchase price of my round-trip ticket on Frontier; or (b) reimburse me the $195 I paid for my Southwest ticket to get home today. For exceptional customer service, you could do both. - Former Frontier Airlines Customer

Next day... Made it to the airport counter an hour before flight was scheduled to take off. Absolutely NO ONE was at counter upon arrival. There was no depart/arrival board at counter area. There was no kiosk to print out boarding pass. Next door US Air attendant told me to use white pager phone to locate Frontier attendant. Pager told me that there had been problems with Frontier. Ultimately he couldn't reach anyone from Frontier Air. Baggage handler came by... and I asked him to find attendant.

10 minutes later the Frontier attendant arrived at counter. A Ms. ** (? ) took her sweet time looking up my name, took another phone call during my boarding pass incident, wherein I told her, "at this point that I had 20 minutes to make the flight." She countered with... "Oh, that flight has been postponed for 3 hours." I asked "how would I have know this?" She replied, and I quote, " because I just told you." Result -she printed boarding pass, I went through NSA. I waited 3 hours. I was on the 3 hour delayed flight. Nothing good about this experience! Made the poor customer quality, at US Air look like a luxury premium carrier. There's got to be a better airline somewhere? Frontier at Philly is not that!

We can't book a comparable flight for even twice the money we paid back in November, and we will likely lose our money on the things we've already booked for the first day/night. Plus add the extra cost of that last night we hadn't planned. All of this if we can rearrange work schedules to accommodate the date changes. And now of course I worry they might change it again! OR we'll experience some of the other horrors listed on this site if we do go (since I now realize they are far more common than I thought). If you want to be sure to get to your destination when you planned to, don't fly Frontier.

Once in the terminal, Frontier says there is a possibility that the flight arriving from Denver may be able to do a crew change and take us to Trenton. 20 minutes later, the flight is officially CANCELED. Due to the fact that the flight is canceled, Frontier employee announces that they will refund our tickets and rebook. BUT ------ THE NEXT FLIGHT OUT IS IN 2 DAYS, it is the FINAL FLIGHT OF THE SEASON until March, AND there are only TEN SEATS available on it!! Rather than automatically refunding our money, they make each of us 100+ passengers call the customer service number to receive our refunds. After waiting in line for another hour, all of us are given hotel vouchers and meal vouchers (which we couldn't use because it is now 1 AM and the vendors are closed). Tired and annoyed, we go to the baggage pick-up only to find that one of our bags is missing ----- REMEMBER THAT THE PLANE HAS NOT LEFT THE AIRPORT, AND FRONTIER LOST OUR LUGGAGE!!!!! Absolutely no employees are around to ask for help in finding it.

A kind employee of ANOTHER airline directs us to use the courtesy phone (no answer) and to check the Frontier desk (no one there). At the desk, we call the number listed on a sign that says "call this number if no one is at the desk". IT RINGS AT THE DESK WE ARE CURRENTLY STANDING AT!!!!!! Leave a message for them to find in the morning about our lost luggage while simultaneously hearing it being recorded. Finally, a young man who looked no more than 16 sees us, tells us he will get someone who knows what to do, since it is his 1st day on the job. Brings back the same 3 people that handed us our vouchers, who end up searching for our bag themselves and finding it. While we wait, one person who has just gone home for the night has to be called back into work because one of the luggage compartments is ON FIRE!

Ended up having to book a last-minute flight on Southwest for $320 and getting 3 hours of sleep. Importantly, Frontier never sent us emails/texts to inform of us of any delay. A few days later, Frontier sent us an email to say "WE HOPE YOU ENJOYED YOUR FLIGHT", which never flew!! This is no-joke the worst experience I have had on an airline. If you want a chance to try out this ridiculous experience for free, contact us -- we have two $150 travel vouchers which we will gladly give away!!! Customer Service: Nonexistent, Value: Definitely not worth it! Comfort: Seat wasn't so bad, but never went anywhere. If you have a fear of flying, definitely try Frontier.

We, of course, all have jobs and could hardly hang out in the terminal for almost a week. He said that was all he could do and that he could be of no further help after refusing to let us on the flight. We plead with him to not do this to us but to no avail. (I think the real story is that they were over booked and gave our seats away.) Then the final kiss-off came, the agent reached into his drawer and produced a yellow card and handed it to me. The card has instructions on how to file a complaint with Frontier. Priceless! We have never ever been treated so poorly by an airline; so dismissive and so uncaring.

So with the counter decision in hand and our yellow card we had zero options with Frontier and it’s saturday night at the Denver airport. We then had to get a couple hotel rooms, more cost, and fly home on sunday with Delta on some very expensive one-way tickets. Delta was terrific and very helpful in solving our situation. So if you fly Frontier watch out! They have few flights, lots of excuses and any misstep could cost you a bunch of money and time. Forget to mention that our outbound flight was three hours late into denver, as a result there were no more shuttles to the mtns on saturday night. We had to go to a hotel and then come back to the airport the next day to get a shuttle to the mtns. Frontier did nothing to help.

Scheduled to depart Puerto Vallarta Jan 3, 2015, 5:45 PM. Arrived at the airport 2:45 PM, after waiting for over an hour in line to get our bags checked (it turns out, it was cheaper to check bags than to carry them on... go figure, and by the way, in Mexico they gave me a MILITARY discount and only charged us for 2 of our bags, $50), we proceeded through security, to our gate, awaiting our boarding time. 1 hour delay turned into a 26 1/2 hour delay. The entire time we waited at the airport, we were given almost NO information about whether our flight was going or not. About 4 hours after our scheduled departure time, the Captain of the plane came out... he was unbelievable.. .extremely rude and short with us, NO apologies for the delay, and basically told us "you just need to be patient!!!"

At that point, I believe that everyone who was waiting on that flight HAD been EXTREMELY patient. After that, we were bordering anger... all they would have had to do it give us some updates, in a nice way, about what was happening, but they had NO empathy for their customers. Finally, another couple hours later, the same captain came out and told us the flight was cancelled, mechanical issues. Okay, fine... we'd rather fly safe. It took 2 hours for them to make hotel arrangements and bus us there (a nice hotel - I'll give them that). We were told to be in the lobby at noon the next day to get back to the airport for a 4 PM flight. Noon became 2 PM, we finally got to the airport around 3 PM, 2 full hours to get through the check in line, again, NO information about when the flight would depart... they herded us from one spot to the next, our flight finally departed around 7:15 PM.

Needless to say, we had no connection in Denver; our connecting flight had been the night before. Of course, we arrived in Denver AFTER their flight left for Bozeman (we were informed that we would not have been able to get on it anyway because they always overbook... hmmm). This is when the MAJOR dissatisfaction started. Frontier employees were RUDE, RUDE, RUDE from the get go. Never an apology one for the inconvenience. Never a nice word or helpful advice. "The first date we can get you home is Jan 8th" (5 full days later). "NO, we cannot book you on another flight, that's against our policy."

The Frontier employee we first dealt with in Denver, actually made the recommendation that we go check and see if we could get on the United flight to Bozeman the following morning: he even checked to see if there were seats available... We asked if we would get refunded for the flight, but he just shrugged his shoulders. He said we should go check and then come back and let him know what we decided. We went and checked with United, paid an additional $400.00 per ticket (including the baggage fee), I remind you there was 4 of us, so $1200 additional dollars we had to pay to get home. We went back to the Frontier desk to try and get hotel/food vouchers for the night and to see how we would be reimbursed for the remaining portion of our flight that we would not be using (5 days later).

Frontier employee, Gustov, told us: "I can't give you hotel vouchers now since you booked on another airlines, I could lose my job, since you booked another airline, Frontier no longer has an obligation to you." Wow, I sure don't understand that, because of Frontier's inability to get us home in a reasonable timeframe we HAD to spend the night. They recommend we check out another airline, but then CANNOT give us hotel/food vouchers? I tried, in vain, to talk to the Supervisor... she was exceptionally rude, and basically told me to go stand ANOTHER hour in line.

After shuffling between Gustov and his supervisor, I finally snagged a young employee who was very near tears because all the passengers were angry (rightfully so at that point)... and she finally got us hotel/food vouchers. She was the ONLY Frontier employee that even remotely expressed any apologies for the inconveniences we had been through. We got these vouchers at MIDNIGHT, by the time the shuttle came and we got checked in to the hotel, it was 1:30 AM. We had to catch the shuttle back to the airport at 5 AM, 3 hours sleep.

Our United flight left on schedule and we arrived in Bozeman without delay. Thanks United. NO thanks to Frontier. 1 pers lost 2 days' pay (around $196), 2 pers lost 1 day's pay (around $600). We have not yet registered a formal complaint or tried to get the refund back yet. We plan to, I'm hoping they will redeem themselves a bit with offering to at least refund the portion of the ticket we were unable to use. After all, they cost us an additional $1330.00, approximately $800 in lost wages, not to mention the additional money we had to spend at the airport in Mexico for food! I have all the receipts and documentation supporting this review, however, I do not have scan capability at this time.

They were offered a flight through Phoenix that would not arrive into Cincy until after midnight rather than noon! Another option was to fly to a different city - Indy for $1,000 more plus $75 each for the change fee. This meant family had to pick them up in Indy 2.5 hours away rather than Cincy. Thank goodness they took the Indy option because later in the day the Phoenix flight was cancelled and those passengers had to wait two more days to leave Denver. They arrived 12 hours late and $1,200 poorer much to Frontier's financial satisfaction.

I've been posting support comments on Frontier's Facebook in support of other dissatisfied customers and now I've been blocked. I'm keeping them from serving their other dissatisfied customers! This airline should really be checked out and information shared with consumers so they can make better choices.

At 10 pm Jan 4th 2015 we were informed that we and first option would be standby 24 hrs later on a fully booked plane. I thought slim to no chance 4 seats would open for my family. Option 2 offered fly the next day to Seattle standby and fend for ourselves to Spokane purchasing other tickets on another airline or option 3 canceling my connection redeeming that portion for $173.37 and purchasing new tickets with Southwest for $326.60. At this point we are out of pocket $786.29 extra meals two days work for my wife and I 2 days school for my children. Plus a whole lot of inflicted stress from putting us in a position to provide new tickets at last minute, fares for 4 persons.

The best part of this complaint is that if we waited to go standby on the next flight 24 hrs later that was fully booked already and never got on, they were discontinuing service to Spokane and then we would have had to make tickets at that time with another airline. I want to be reimbursed for our extra expenses that I should not have had to pay for. In my opinion they breached their contract to deliver us to our final destination and should have put everyone from flight 303 on alternative flights at their expense. I have also been on hold for more than 3 hrs so far trying to resolve this with their Compliment and complaints department that is only open between 8 am and 11 am MST. Thank you for listening.

The next day, we heard nothing prior to 12 pm (we were leaving on a cruise the next day and needed our luggage). With no contact, I went to the website (not set up to make contact easy) and got the corporate number. A recording made it clear I needed to hang up and call a different number. I call that number and make all the numerical choices only to get a voicemail promising a return call. No call. I emailed through the website. No return email. I then spent $185 to buy a couple changes of clothes for me and my wife for the cruise.

The next day, I went to the airport before my cruise. I finally reached someone by phone to be told they didn't know where my luggage was but they were looking. Still no apology. Finally, they called on January 2nd (3 days later) to say my luggage had arrived (of course, I was on a cruise without it and didn't get the message until today). I picked up my bag today. No apology. They did however try to joke that I was hard to reach! Never again. I'm not even using the return ticket. I will pay Southwest to make sure my luggage gets home when I do.

Baggage claim was extraordinarily slow. It wasn't just us. It was everyone around talking about how slowly the luggage was made available. Last October, my husband and I were delayed over an hour waiting for our luggage in the OKC airport. The return flight was cancelled. We were not informed by email or by phone--Frontier had our contact information. When we attempted online check-in, we discovered that the flight had been cancelled. We called to find out what happened and how to proceed from this point. We were told that it was because of weather. OKC weather was fine. There were no other cancelled flight at the OKC airport. The flight was through Denver, and the second leg of his flight was not cancelled. There were no reports of cancelled flights in Denver, just some delays. The solution was to schedule a flight out five, yes 5, days later! After we exploded, we asked if there were any other solutions.

The Frontier employee told us that there were no other flights until then. There wasn't even an "I'm terribly sorry!" We asked about nearby towns and decided to book a flight from Dallas. That means a 3 hour drive, one way. Meantime, weather decides to take a nasty turn with icy roads predicted. Driving all night on icy roads for a 6:00 am flight was not a viable option. We cancelled the Frontier flight and scheduled another flight out of OKC.

The new Frontier flight schedule had not appeared on my computer two days after rescheduling; so, we worried that it might not even be "real." Frontier never sent an email or contacted us by phone throughout all these incidences! Of course, when I called to cancel the flight, the part of the flight (from OKC to PDX, the completed part) was on our frequent flyer miles and the other part (from PDX to OKC) was paid with credit card. Therefore, the refund was to our miles not our credit card. Just what I wanted-- another flight on Frontier!

We were told that there would be a $150 voucher sent to us for the cancelled flight. That really helps-- WOW! I haven't received the voucher yet, but I feel certain that the terms will render it useless. My grandson is 20 years old and could have lost his job. Fortunately, he was able to find someone to take his shift at work. He also missed New Year's celebrations with friends-- not earth-shattering but disappointing. I am so disappointed in the service that I received and regretful of joining the Frontier Early Rewards Program. Frontier Airlines have so many problems. Management needs to take a long hard look at customer service.

Here's why I am extremely pissed off and dissatisfied. I booked returning flight for January 9th. That is the day I needed to get back home and that is really the only day that worked for me. I am on a major budget like many of us are, and booked through Frontier. A few weeks before my flight I got a phone call saying my returning flight times were changed. I realized that schedule changes happen and accepted it and planned around the new changes. Then, the day of my departing flight I got another phone call saying that there were no longer any flights through Frontier that would get me home on the 9th. Well, that quickly put a damper on my trip on the very first day. I had to figure out what to do and I expected that Frontier would do something about it since it was their fault this happened.

I called Frontier and they only gave me the option of refunding me and flying me out a day earlier and accommodating me over night in a hotel to get me home the next day. Those were not good options for me so I called Expedia who I booked it through. The woman I talked to was going to be more than happy to re-book the first part of my flight through Frontier and the second leg through a different airline to accommodate me for the mistake. She quickly found out she needed Frontier's authorization to do that and when she called, they would not do it. I finally agreed to fly out a day earlier and to make the trip in two days. It messed up a lot of my plans but I did not have much of a choice. I was then told that I was going to have to pay the bag fee twice and that they were not going to pay for the hotel. She tried very hard to make things right for me since she realized I was very inconvenienced, but without Frontier's cooperation, she was not able to fix the problem.

I was completely outraged by all of this. It is not like I was asking for things I did not deserve. I was only asking for Frontier to take responsibility for their mistakes. I called Frontiers complaint number yesterday, and after waiting for almost 4 hours, the problem was still not resolved. I ended up getting a refund and booking my flight through a different airline. As you know, flights are more expensive around the holidays and especially when you wait until the last minute. I am now out about $100 extra because of that and I was originally flying Frontier because they were cheapest. Obviously not.

I flew Frontier because tickets were cheaper, but I know now is that after all of the ridiculous fees and costs customers have to pay because of Frontiers screw-ups, that it is never worth it to fly Frontier. This is also not the first time I have been disappointed by Frontier, and I am not upset easily. All I wanted was for them to make it right and compensate me for the money they shorted me. I booked my flight to get home on a certain day and that is what I expected. I know from reading many other reviews online that I am not the only unhappy customer and that people are not just complaining to complain. I will never fly Frontier again and I highly suggest that you don't either if you want to enjoy your trip and if you want to keep your money.

At that point, Frontier Airlines lost our luggage a second time. We spoke almost daily with a representative at the Bloomington, IL office (which is ran by Delta Airlines) and a representative with Frontier's Central Baggage Service. On 12-21-14, they refunded our baggage check fee of $20. On 12-22-14, when our vacation was over, we had still not received our luggage or where it could be located. We submitted receipts for the clothing and toiletries we purchased to hold us over through our vacation. After contacting Frontier daily, someone was finally able to locate our bag on 12-29-14, 10 days later. We drove to Orlando, FL, approximately 40 miles from our home to pick up our luggage. We have yet to be reimbursed for our clothing incidentals, our time and frustration or the $100 voucher we were promised.