Frontier Airlines Reviews

Worst airline ever! I rather go through any other but them! The moment you walk into their section at the airport, right away they ask for your credit card without even telling you what you are purchasing, neither do they even know what they are charging either! I called customer service to see why Frontier was charging me $140 for, and the lady couldn't even answer that. She kept transferring me to other people and they couldn't find anything to say but that they charged me $140 for 2 carry on bags.

The customer service is beyond rude. I traveled with small children and there was a chance they would be separated from me on the plane. When I said to the supposed red-head supervisor at the counter in Denver that this is crazy, she replied "maybe you're crazy". It never happened to me in my life that any customer service representative would be able to say it and not be fired right after, but she seemed to be so rude to everyone. She also told me "You paid for the tickets not for the seats and the flight is oversold by 7 so you can be on stand by and not get any tickets if you won't shut up. How about that?"

This company is the worst. This is the first time I fly with them. First problem, computer glitch while we taxiing then after 2 hours delay another glitch. Now it’s 3 hours sitting in the plane. We finally get to take off. Never fly them unless you’re dead broke. It’s really not worth the money saved. By the way they charge $40 for carry on and $50 for baggage.

Booked a flight one week before departure, received confirmation code and itinerary day off with Payment Pending. Partially my fault because I assumed it would go through as I had sufficient funds in account as well as all correct information. No additional emails from Frontier, I check in on the way to the airport, shows all my info plus conditions for flight (no additional bags, no seat selected). When I go to print boarding pass at kiosk, confirmation code is 'not found'. I ask the special help desk and they inform me, for the first time, that my payment was declined and that I do not have a reservation like I thought. I ask the nice woman, Dominique at DIA, why they would not have informed me and got "I am not sure, I've seen this before though."

I flew Frontier for the first time last month: Denver-New Orleans. Interesting experience. They came up as cheapest airline fare on Kayak. However, after high fees for carry-on luggage, seat assignment and seat assignment processing fees (booked through CheapOair), they were no longer the cheapest fare. Their entire structure of fees is complicated, designed for someone who flies with them frequently so as to avoid the highest fees by paying for services at the right times. Frontier has the right to charge what they want but I feel that they misrepresent themselves with their emphasis on low air fares when that is not the case. I feel deceived and won't be flying with them again.

On April 3rd, 2018 I was on the Frontier flight 1883, Airbus A320, arriving to AZ at 10 pm. I was assigned a window seat near two elderly people which can be inconvenient because I usually get up to use the bathroom during a flight. I asked the couple to give me a minute to ask if I can switch seats because I don't want to inconvenience them later if I need to get up. I went to ask the flight attendant but before I could even speak she took a horrible tone with me and asked me to pay if I want to move seats. She was very hostile, I felt threatened. I tried to explain to her that I do not mind my seat but I don't want to bother the elderly couple and if it is possible to move me to another seat. She again said that I have to pay if I want to move and her tone was very demeaning and disrespectful.

Very expensive fees for carry on and checked bags, seat fees as well. When you get on the plane, the seats are the cheapest ever, the hand rest won't even go down, not even a small cup of water offered for almost 5 hours of flight, only plane that gave the least comfort ever on all my flight experience!! The worst!!!!

My daughter is trying to fly from Atlanta to San Francisco to visit her aunt on your airline and this will be our first and last time flying with you. The flight yesterday closed the gate early with my daughter and 21 other passengers not on the plane and no employee at the gate to assist them. Then today she was on standby, then she and five other people were assigned seats, but when they boarded they found the seats occupied. The flight attendants yelled at them to leave the plane immediately, did not apologize for any of the confusion and they were still not given any flight or now accommodations. Disgusting treatment and customer service. You people should be bankrupt by now. I'll happily take my business and the business of my very large extended family of domestic and international travellers to your competitors as we don't tolerate this kind of treatment.

First my flight was changed without my consent. When I called to question I was told they only accommodate people if their flight was changed for 3 or more hours. I eventually hung up because it was a losing battle. When I got to the airport 2 hours prior to my trip as suggested and recommended, there was no one at the ticket count doing check in. I require wheelchair assistance as I am a disabled veteran who just had surgery. I am still waiting at the ticket counter 30 mins later waiting for someone to assist me with a wheelchair! I had to pay for the baggage cart to put my luggage on because there was no one to help me. You get what you pay for. I will continue to fly any other airline EXCEPT Frontier. No respect for the disabled or veterans

The baggage prices is ridiculous, the employees are unprofessional and the pilots are extremely tardy. I am 1000% unsatisfied with this airline. This is my first and last time using this company. I would never recommend this airline!!!

I purchased tickets to Miami in Jan 9 to catch a flight to Aruba the next day. On 3/12 I get a message I barely could understand that my flight had been change. I went online to find my non-stop flight had been changed to 2 layover 1 in Jacksonville, FL and the other in Colorado. My 3 hour flight turned into 13 hours. I called them and they changed my flight to a non-stop again but I would have to fly out 10 hours earlier. I was not completely happy with this since I would have to miss work but I thought it was better than 13 hours. Today I wake up to an email that they have change my flight again and I am back on the 13 hour flight. If I wanted a 13 hour flight with 2 connections I would have choose that. If this is not a bait in switch I don't know what is. Now I am in a dilemma. I have a hotel room in Aruba I can't get refund on and a flight that I have to travel to all over the country that I'm not sure whether or not it will be changed again.

I would implore that anyone looking for a cheap flight should look elsewhere. Avoid at any cost! Horrible company! I went into this flight knowing it is bare bones: no free refreshments, uncomfortable seats, etc. And that's fine, you get what you pay for. My advice to pay the slight premium for a reputable airline, comes from their terrible customer service once problems do arise. My checked luggage was returned to me with the zipper mutilated (now it will not unzip) and the fabric ripped. Understandable, things happen in transportation and the expectation is that they will take responsibility for it and rectify the situation.

Thank you

I booked a ticket for my brother and sister in law where unfortunately their trip got cancelled and charged me $326 after 48 hrs of booking. As they mentioned they are providing affordable flight tickets for middle class whereas their cancellation policy is really annoying and I am providing this post so that few people will look at their policy before buying and save their money.

We went to Orlando for 6 days. I always check the beds before we settle in and everything was clean. Friday evening we get to the airport to go home and of course there’s about a 30min wait to drop your already checked bag. Customer service is seriously lacking but I feel that’s pretty common at every airport. We have 2 small children so I’m always stressed they’re going to act up on the airplane. I try to make sure my oldest is very well behaved. You know, not putting your feet on the chair in front of you, don’t drop your tray down, quiet voice and everything else that is pretty much common sense. Well we get settled in our chairs and Everyone seems pretty nice around us. My oldest is exhausted and falls asleep instantly. My 1 year old takes a little more work.

After encountering delays that ruined our itinerary, the "customer service" interaction was unpleasant and disrespectful. I understand that logistical problems develop which are out of control of the airlines. When those things happen it's necessary for airlines to treat their passengers with care, sympathy and respect to help them get to their destinations and most importantly to demonstrate ownership of the support matter and communicate effectively. Frontier "customer service" offered nothing of the sort. Dismissive and cold, no effort to either help or to extend sympathy. Just crap. It makes me sad that a company which has demonstrated such a longstanding record of crappy service is still allowed to operate.

We flew Frontier on 2/15 flight 1155 and they would not hang my wedding dress. Seats are lined metal. Our flight home to STL winds were 50 MPH but we flew out anyway. The Turbulence was the worst, people were screaming and crying. I have whiplash from the flight 1156 (on 2/19/18) and have to go see a neurosurgeon on my neck, back, jaw and ringing in my ears. I will never use Frontier again!!!

We flew from Philadelphia to Punta Cana. When we arrived at our resort in Punta Cana we noticed several items missing from our luggage. We notified our Apple Travel Representative at the resort. He said he would make a report with Apple and Frontier. When we arrived home I tried to make an insurance claim. They said they needed an incident number from Frontier. I called and email Frontier that day. A reply email said I would be contacted within 24 hours. Never happened. After multiple phone calls I finally got someone on the phone. I was told they were not notified within 7 days. Explained my Apple representative told me they were notified. I was told there was nothing they could do for me despite the possibility it may have been one of their employees that took the items.

I PLACED AN ORDER TO GET IT INSTALLED, AND I CHANGED MY MIND 3 DAYS LATER. I COULD NOT CANCEL AT ALL! They had me on hold for 15 minutes and transferred me to 4 different people. Finally talked to someone about canceling, but he had to go through "another person." After 22 minutes, he said the order was canceled. Guess what? It wasn't canceled... the tech showed up to install anyways and I told him that I had already canceled. I received a bill later. I ripped it and do not plan on paying. WTF. DO NOT... DO NOT ORDER!!! Yes, I asked for a confirmation on the canceled order, but he said that when you cancel an order, there isn't a confirmation # that is generated.

A ticket was purchased in advance and the flight was canceled the day of and refused to offer an alternative flight of any kind. No kickbacks or anything offered to compensate for it. Told me 10 business days for a refund back to my card and my girl needed to get back home on that day. I didn't have the money to buy another ticket without being refunded my money. Only other option was come back in 2 days for the same flight and time. Made me pay for extra 2 days room and another ride for her to get back to the airport... They sold a plane ticket in three days in advance and canceled the flight the day of. Anyways they are not a good airline company and beware of flying with them.

Today, 02/20/2018 at KCI airport. About Stupid Frontier Airlines, we have a small personal bags checking, they said “$45 per bags," I’m like, "What?" She said “Yep $45 per bags”. "For my carry bag." “Yes” ???? For other airlines won't charge small carry bags. She, "We do charge all carry or Uncarry bags." I’m like, wtf???? This is my first time and last time taking with stupid Frontier Airlines. Never again with Frontier Airlines. Whenever book with Frontier Airlines, please double check.

We had booked a family vacation to Florida, Frontier cancelled our flight (once we had already driven to departure city and checked into a hotel) and we had no recourse - they had no other flights to offer us and no partner airlines - we ended up having to pay almost 2k for one way flights to Florida, and had to drive to Hartford to get them. Very very very expensive and exhausting mistake. Will never book again.

Frontier delayed the flight every 1/2 hour until they finally canceled it entirely. My boyfriend spent 80$ on airline food before they even started offering vouchers. They put him in a hotel overnight but stated he had to be back at the airport just a few hours later giving him barely any chance to sleep. He arrived at the airport before 5:00 am like they requested only for the flight to be delayed yet again. This was all due to a mechanical issue they stated SHOULD have been resolved back in DENVER but instead they flew with a faulty part into Oklahoma.

Worst flying experience in my life. Advertised low fares are a farce when they add on $ 38 for each leg with a carry on (checked bags are the same), $25-$50 for seat selection, and you pay for EVERYTHING you eat or drink. I don't mind paying for a rum and coke, but a coke and some chips?? Come on!! Now let's talk about those seats you pay to select... I've driven 18 wheelers in the 1970's with better seats! On top of that they don't recline (you read that correctly). Oh wait...you can pay $50 each leg for a reclining seat but they only have 3 or 4 rows of them. The flight attendants were great, as were the gate people, but that can't make up for the cheapness of the management of this airline. The only way I'll fly here again is in a box and by then a seat or drink won't matter.

This is absolutely unacceptable. Flight was scheduled to depart at 2:40. Still sitting here waiting. Flight will not depart until after 11 PM. Yes 11 PM. I should not have to pay for this flight. I watched Undercover Boss about Frontier. Mr. owner THIS IS NOT RIGHT TO YOUR CUSTOMERS. FIRST TIME FLYING FRONTIER and the only way I fly with them again it will have to be free.

Extremely frequent delays, it's not unusual to be delayed both ways or multiple times. Their seats are cramped and they have no in-flight movies, room to sleep, no charging station and no plane wifi. The food isn't free, and it's way overpriced, so you aren't saving as much as you think. The only good thing is their flight attendants are polite though. They let a guy stand around in front of the bathrooms the whole flight, so you decide if that is good or bad. There are also tons of examples online of them doing things like breaking things marked fragile and kicking people off flights without refunds or even dragging people out. Airlines have all been declining in general but Frontier takes it to a new low. Even their logo and commercials are drab and forgettable, as if to say, "We are so bad because we're the cheapest." Only flight Frontier if you absolutely cannot afford anything else.

Booked direct flights Denver to Portland - 3 months from now. Get email they drastically changed itinerary. Two stops to get there, fly way east to go west, put us in 8 hrs later than scheduled. I can not do this itinerary. I call to CX, spend hour on phone, they talk over me, refuse to refund. We actually hate Frontier and only booked it, as we are part of a group. Never again. Worst customer service.

I'm copying and pasting the exact same thing that happen to me and I want to make contact with the young lady Appleton, WI Amber to reach out. I want to file a suit against Frontier! Frontier has a glitch and making you pay to correct it. Also sending an obituary which they ask for isn't good enough. To top it off they want 6 pages letters to get your money back! I'm pissed! They are providing predatory and negligent services. They get no stars for stealing.

Book a round trip flight for 5 adults from Long Island Islip airport to Orlando MCO on Feb, 2 2018. Cost was insane, $2800.00 for all of us. Called airline to book instead of online. They charge a $10.00 fee to book over the phone and a $10.00 per seat fee for assigned seats, completely ridiculous. So we book the flight make the rest of our travel arrangements and reservations. A week after I make the reservations they send me an email canceling my flight. I was not happy.

I've never flown Frontier or any discount airline before, and decided to give it the benefit of the doubt when I bought roundtrip nonstop tickets from Philadelphia to New Orleans, knowing that there was a $45 fee for carry-on, and that any frills typically complimentary on regular airlines would cost extra. I was completely aware of that, HOWEVER, the MORNING of my flight at 12:30 AM, I received an email subject line "Travel Alert!!!" stating that my flight was canceled. For no reason. Upon calling customer service, they told me that it was weather related; however, like a human being with an ounce of a brain. I checked New Orleans' airport conditions and there was no advisory whatsoever and 100% operational.

I wanted to go to Tennessee to see my son but I didn't want to drive so I went online to find some cheap tickets. Frontier was one of the sites I checked. It was a 49$ flight. I thought that's not bad but when you go to check out then you have to pay for your seat which was from 5-20 dollars then you would have to pay for luggage. I had a small carry on so didn't have to pay for what could fit under the seat still in all it was cheap. When I got there it turned out I had a priority pass. It sent me to the front of the line. The plane was on time. I had a window seat. The staff was really friendly. The flight was short and comfortable and it beats driving eleven hours. I think I might be flying more often.

Have a problem with Frontier? Good luck with their customer service. I spoke with two reps —both of whom spoke broken English and were not in the least bit sympathetic or helpful after the Frontier website glitched and I was booked on the wrong flight. They wouldn’t even credit the money I paid for an assigned seat or checked baggage. The flight that I originally paid $130 for is now costing me an additional $270, bringing my total to $400 for a one-way flight to Miami.

No outside check baggage. Charge extra for a carry on. 820am flight immediately has mechanical issues. Poor communication on status and what's going on. Boarding staff not trained on positive communication skills. Finally another jet sent in from Tampa. It is currently 1pm and we still haven't boarded. Incredible nightmare for any connector flights with such little assistance from Frontier as they don't partner with other airline to assist people with getting to their destinations. This is the last time I'll fly Frontier the deadend airline.

I have been flying for over 55 years as a passenger on almost every airline company with many no longer doing business. I reviewed the reviews here on and found I have experienced the same complaints with every airline I've flown with no exception for Frontier. What I do like about Frontier is my savings. Yes I have to pay for bags and my seat if that's what my budget affords as flying is a privilege not a right or entitlement. Yes I've been frustrated when I miss my sisters wedding when they canceled my flight 1/1/18.

We just finished our trip with Frontier and I'm afraid to fly them again. I suffered diarrhea right after the outbound flight and suffered vomiting after the return flight. Luckily I was ok after one day of it. I was frustrated with the flight attendant who said it was against federal rules to get up and go to the bathroom with the seat belt sign on. Of course it was ok for them to sell drinks, food, and credit cards while it was on.

My husband and I were flying out of LAX to DEN last week. We paid for 2 checked bags prior to the flights so that was already taken care of. I forgot Frontier is the ONLY airline that charges for carry-on's, but I knew it was coming so I wasn't complaining about it. I had 1 carry on. My husband was carrying my purse for me (which was considered a personal item, it's no bigger than his hand). The agent at the check-in desk told me it was $45 for my 1 carry on. I agreed and sign the receipt from my CREDIT CARD. Giving them permission to charge $45.

It's just not worth flying with this airline. On the way out here they lost both of our bags. There was no person in the airport to assist us and we finally found a number on the wall to call. During this time the last remaining Frontier employee who was picking up unclaimed bags (read: lots of luggage they previously lost) who told me to just "hang up because it's useless to call". She was rude and seemed annoyed to have to deal with my missing bags. I had to come back to the airport at midnight to get the bags from the next flight in order to not miss out on the 2 days I had to visit my relatives in Wisconsin. The saving grace was that the person I talked to on the phone was at least pleasant to deal with.

We got on the plane and as soon as we did it was delayed because they were waiting on maintenance to come and make sure that the water is running. Why wasn't this taken care of beforehand? Ridiculous. Delayed 45 minutes. Then we start to move onto the runway and the plane stops and we are told that there is a problem and they have to wait for maintenance to come figure out what it is. This is ridiculous. I have never experienced this with any airline before. We had to get off of the plane and it was delayed for another hour. I am beyond disappointing with this pathetic airline.

Our flight was delayed by over 8 hours. We didn't leave the airport until after 12 a.m on a 4 p.m. flight. Every 30 minutes to an hour, we received a notification that our flight was delayed by an hour or so. I wish I'd known how long it would really be. We never would have made the trip to the airport and waited around, wondering when our flight would really leave. When we did finally leave, I found that I did not have handicapped seating, as I was supposed to have. I was forced to pay for the upgrade (I was in so much pain by then), and thankfully, those seats were open. If they were open, why did they make me pay for the upgrade! We did get our money back on that. Thankfully, our hotel gave us extra time so we didn't have to be out by 10. Our plane had a malfunction and had to land on an earlier flight.

Took a non stop flight on the crappiest airline in existence Frontier Airlines from Milwaukee to Phoenix. The trip started with a 2 hour delay stuck on the plane. Nonstop to PHOENIX yet we are forced to land in Denver as the plane was falling apart. Twice on one flight supposed to be there in 3 hours ended up over 10. Frontier you are the worst ever. Never fly this ** show again. Hope you enjoy landing surrounded by emergency vehicles.

I flew from New Orleans to San Francisco between 02-03 Jan 18. I landed in SFO and I had some business to take care of, so I was working on my computer while everyone else was getting their bags. I got up and saw my suitcase on the carousel. It was the very last bag. I had checked a Christmas present I received, a down comforter, but it was not on the carousel. I went to get on the bus ride back to Monterey, a good 2.5 hour drive and started receiving repeated phone calls from the baggage counter saying I had forgotten my bag. I answered the phone and told her I was on the shuttle and couldn't turn it around to come back and that I live in Monterey can they please deliver it or mail it. She said no, that they were going to send it to Denver. I said, "Please don't do that."

The Frontier Airlines acted irresponsibility by withholding information and denying basic needs to customers on the 3 hour delayed Frontier flight #1924 AUS to IAD. Original departure time was 5:35 pm Central Time. However, on the day of the flight it was delayed to 6:17 pm. Upon arriving to the airport the flight was delayed again until 6:47 and again to 7:11. At 6:55 the flight began boarding. When asked the crew said they did not know why the flight was being delayed and added that many flights are delayed today. This information is irrelevant and definitely not customer friendly. At 7:11 the captain made an announcement stating that the plane was going to be undergoing the de-icing process. Stating that the process was going to take 10 minutes. At 7:30 the plane taxied, crew began the safety speech, and everyone was asked to put all their phones on airplane mode. Without finishing and not saying why, the crew stopped the process.

My flight on 12/31/17 was cancelled due to a mechanical issue with the plane. Next available flight with Frontier was not until four days later so I called the telephone number that was given to me by Frontier so they could assist me with finding a different airline. After being on hold for over an hour (along with the other 250 cancelled passengers) I contacted United and was able to book a flight for $1500 for my husband and me to get home at 1:00 am this morning. Now customer service is saying that they won't reimburse me the promised $600 per ticket for flying another airline because I booked the flights myself!

I was kicked off a Frontier flight yesterday 12/28/17 in Orlando coming to Memphis. It was me, wife and 3 children. My 13 yrs old supposedly took a picture in the plane that bothered the flight attendant. I searched my son phone and I didn't see any picture anyways... the pilots approached me and told me, “If your son like to take a picture we are more happy to let him sits in our seats once the flight is over and take a picture for him.” The other pilot offered me to sit in his seat to experience the feeling which I thanked him and refused to sit, so we can leave and make it home... Shaked hands as they were very kind to us. Went back to our seats. Waited over 20 min to find out, two personnel asked all of us to leave the plane as the flight crew are not willing to take off, over my son picture they felt unsafe!!! I told them I searched his phone, there is no picture. I was like, "Are you guys serious going to humiliate us over this ignorant reason..."

Flight 555, depart 0816 - 12/27/17, from DEN. Arrived at 06:20 hrs. Check-in line outside manned by one agent; 175 ft. +/- long. Instructed son and grandson to go inside to check-in. Driving away, he texted, saying line even longer; two agents working. Three cities were called out, but, not their destination. They missed their flight, telling him flight available in 2 days. Called 800#, told could get flight next day; telling me fees would be $424 extra. WILL NEVER FLY THEM AGAIN!

We arrived at the airport at 5:00 AM for our 630 flight. Our flight was delayed then we had to deboard the plane due to no water on the plane and then we had to deboard the plane again because we had an aborted takeoff due to engine failure. We then waited for 3 to 4 hours when we were told our flight was canceled with no resolution. I spent about an hour on the phone with one of Frontier's representatives who after an hour finally found us a flight out the same day. This flight is now delayed 2 1/2 hours and we just got a notification that it’s going to be delayed another 45 minutes. We’ve missed a day of vacation and incurred another $600 in expenses because of it. No accommodations from the airline. Customer service stinks. Never flying them and will be sharing the story.

I flew from Las Vegas on November 3rd. Arrived in Atlanta the morning of November 4th. I wear a back brace permanently. I took it off because the seating was very tight & uncomfortable. When I got to the carousel I noticed I didn't have my back brace. I spoke with the agent to see how would I go by getting my back brace again. She informed me that I had to go online to the lost and found to do a report a claim of my back brace. She informed me it takes 10 to 14 days before the item is returned to the main hub. I contacted customer service Lost and Found by email. Someone finally got back with me and stated it had not returned it.

I requested a 'gate pass' for a family member to meet my special needs brother at both destinations. I not only requested it at the time I purchased the ticket, but I also called one day before he flew to make sure that they had made a note in his file of his needs. They assured me it was noted in the file. From Cincinnati to Florida all went well. However, the return trip was lacking from the time we checked in. I was rudely spoken to by a ticket counter rep. telling me I couldn't go with him to the gate. I asked him to please check the file before telling me I can't go to the gate with him. He clearly read the file and the gate pass was issued. No apology for being rude and abrupt was received.

Zero stars isn't an option. Delayed our flight 3 times. This airline shouldn't even exist. Charge for bags. They are the worst flight to take. Will never ever think about flying with them again!!! No Explanations. Service rude telling people to step aside. This is nonsense and is absurd!!!

After arriving onto the plane my husband tried to put jacket into compartment. The flight attendant Brittney told him, "Please do not put it in there." Then she allowed others to put in so my husband put in there, due to being treated differently. Then the flight attendant got mad and had some ladies come loudly and rudely tell my husband to not cause problems in front of everyone. Then the flight attendant refused to fly and plane and had my husband kicked off and leave his kids and wife to fly to Buffalo, NY alone with nothing. The flight attendant stated my husband put his hands on another which never happened! So my husband had to a separate flight, meanwhile me and my kids are stuck in an airport for 3 hours waiting. Lawsuit on its way!

We paid to have our child travel as an unaccompanied minor. Frontier Airlines was responsible for delivering him safely to his grandparents in Iowa and verify their ID prior to releasing him. They did none of that. Instead they told my parents to "wait outside security and an airline rep will bring him to you". While my parents did as instructed, the airline left our son alone to find his way. It took a police officer to find our son. He was found alone in the now vacant destination gate area. He was in the jetway (not sure how a door was left open). The plane had been taxied away and our son was exposed to the cold elements and could have easily fallen off the edge of the jetway bridge. He had been there for 45 minutes before being found. He had been calling his grandparents to come get him. The police officer was extremely upset at what he found. So far the airline has not done anything to address this incompetency and negligence!

Terrible seating, baggage fees hostage on return flight - We booked a round trip flight from St Louis to Cancun. On the trip down we only had to pay a fee for our checked bag and not the carry on. On our return trip Frontier forced us to pay a fee for the carry on. Won't be using them again.

A billion dollar company took 100 dollars from us because my kid got really sick and couldn't fly and has had issues ever since. We can't afford to fly, but I had to go to Florida and found a round trip ticket for 100 dollars, so I figured I would take my kid out of school for four days so he could get an experience that we couldn't afford to do. We got to the airport and he was just too sick to fly. He had to go to the hospital and they can't figure out what is wrong. (The problem still persists). They said at the gate most likely they would refund the money. My wife came and picked him up and I went on the flight because I had to get on the plane leaving my son behind.

Yes I was flying from Tampa back to STL. Got there early. The kiosk was work. Waited in line for 20 minutes while the employees yacked away to each other. After saying "Excuse me" 10x’s she said, “Can I help you?” I said. “Yes I need to check in.” Gave her my confirmation code she then turns around tells me I can’t make my flight. I’m 2 minutes late. I didn’t have any bags any carry-ons nothing with me just get through the check and that was all. So I called Frontier. The lady Maria was rude and told me if I wanted to make the next flight I would have to pay 441$.

I'm an avid traveler and I always come to the airport 3 to 4 hours early before flight departure. November 27, 2017, I could never forget this day how Frontier mislead over 13 passenger missed their flight due to change of gate without notification on our Frontier apps or email. My flight supposed to departs on 10:50 PM but I am already at Gate D17 since 4:30 PM with 3 children and one of the children has asthma problem. We needed to catch a flight that day since my daughter was out of her medication. When 10:30 comes I asked the Frontier Rep on gate D17 regarding the status of your flight since our flight leaving soon and she told us among other people that the gate has been change to gate D20. We were running to gate D20 and since there's a line I have to wait and only to find out that our flight already took off.

Horrible experience!! Frontier Airlines totally screwed us!! We were at the airport in plenty of time to board, but because I did not log in to their app on my phone in time - I did it while in the baggage line and missed it by 8 minutes - they refused to print our boarding passes. 2 people in line in front of me checked their bags and were handed boarding passes. They were extremely rude too!

Son's flight was delayed over 3 hours. Passengers have to check in at the original time of departure regardless of delay. They're literally held hostage at the gate. Frontier didn't offer any compensation. Gate attendants are MIA and not providing any updates. And then told my son he is lying when he said customer service line said they would get vouchers at gate. Now he isn't landing until 3 am and he has to take a cab home for more than $100. All this money for the crappiest airplanes and worst customer service. United Airlines isn't even this bad. Frontier is by far the WORST airlines ever.

I am not a big fan of writing a review but I have to do it for this one. I never heard of this airline before, and it make sense why, and reading most of the reviews, It is just a matter of time this Airline will go out of business soon. I have purchased tickets for my parents and they charged them $45 for the first luggage, and $50 for the second. Also, a carry on bag fee is the same as a regular luggage, which means even though the carry on bag is usually less than 10lbs, they still make me pay the same price as for 23lbs luggage. Basically this airline is running business as Money first NOT customers. Honestly, I will not be surprise if they start charging to use a restroom soon. So, this is my first and last experience with Frontier.

We booked our trip to Florida many months in advance and a couple of weeks later decided it would be best to fly out 1 day sooner. When I called Frontier Airlines to move up my departure date to the day prior they told me it would cost me over $900 in fees to make the change! I had only paid $550 for all 5 of my family members to fly round trip and I told the customer service person that such high fees was unfair and unnecessary since our flights were still many months away. He did not care and offered no remedy.

If I could I would leave a zero star review. 1. My name was spelled wrong on the boarding pass which made so much confusion at the gate. 2. A display panel malfunction kept us sat on the plane for more than an hour and were offered nothing to ease the situation of no air and no drinks. 3. Sat for another 30 minutes in the lobby just to find out they were putting us back on the same broke plane. This is where it gets worse. I have a specific flight anxiety that makes it a stressful and a struggle to reboard the same plane that had a malfunction previously. I made numerous attempts to tell everyone on Frontier this problem and asked if I could catch another flight. Frontier staff were rude, argumentative and one woman was offended when I asked to change planes due to my situation. And to add to the lack of compassion, she stated "planes break and get fixed and break... everyday."

My daughters and I were scheduled on a 10am flight that was delayed then finally cancelled 6 hours later. We were given a snack voucher, a sheet with the main number to call to get on another flight leaving SFO to PHL. I was told the only available flight was 2 days later! We were then given another sheet offering to accommodate our need to rebook another flight up to $400. Anything flight exceeding that amount was to be paid by me. The sheet also promised hotel/ground transportation & meal vouchers if you were unable to fly out the same day. None of the above options were honored. After 5 hours, 6 different phone agents, 5+ airport agents many of us got nothing more than the runaround. I went from being told my out of pocket expense after their $400/pp voucher would be anything from $700+ to over $1000 and over 16 hours to travel home the following morning.

They nickel and dime you to death and then make you feel like you don't matter. They cram you in with extremely narrow and molded plastic seats. None of our seats were able to recline! I was extremely upset with the lack of comfort on a nearly four-hour flight. Then I saw on my local news channel a rebuttal to our news caster, Kyle Clark, that was very unprofessional and rude. NEVER FLY THEM AGAIN.

On Saturday November 4th 2017 I was scheduled through Justfly.com to fly out of Phoenix AZ to Denver CO then on to OKC, as I am sitting at the gate with my boarding pass, passengers are informed the plane is under maintenance and will be delayed 3 hours, the attendant at the desk did call Denver to see if it were going to still be possible for me to make my connecting flight, No was the answer, then the only options given by Frontier Airlines was a refund, or reschedule, since I had gone through a booking site and am on United coming back a refund would only be half of my ticket price, so I had to reschedule for Sunday November 5th, as a result I now have an 8 hour layover in Denver instead of the original 2.

I purchased insurance on my flight. My son can no longer take the flight (I booked 6 people). So I wanted to change it to a different person... well that will cost me $232. Soooo okay that doesn't make sense. Can I cancel and get my money back? I purchased insurance. They don't know -- contact the insurance company. Okay I checked my reservation. Where is the info for the insurance company? No response. Thanks Frontier!! And the 232 is a $75 charge for a name change and then an additional charge for the fare I already booked and paid insurance on... again. Thanks Frontier!!

I made reservations for four people from Indianapolis to Orlando on July 8th. We flew into Atlanta for a transfer. The next plane was delayed for 14 hours. We ended up at our resort suite in Orland at 5:30 am. (5 hours before checkout) Frontier sent us a voucher for $200 each to be booked within 90 days. I booked the flights the day before they expired using the voucher numbers given us. On my next Discover bill, I get a charge for $809.75. I call them and asked why I have the charge. They said I did not use the vouchers. I said I certainly did. I did not get any message saying that the vouchers were not good when I entered them in the appropriate spot. They said it was unfortunate that the vouchers didn't register, but there is nothing they could do.

I just had the exact same issue with Frontier Airlines that Thamires from Alabama had. And it happened in 2 different cities, and not just to me, but other customers who showed up to the ticket counter to check at the same time as me only to find no help, and be turned away as soon as someone sauntered out to the counter. I banded together with a small family to drive all night to another city and flight Frontier rebooked us on to have literally the exact same thing happen all over to myself, the family I traveled with, and 5 other travelers. This airline should be absolutely utterly ashamed by their blatant disregard and complete non-care and consideration at all for their jobs, and customer base.

Flying from Dallas to Denver, rudest flight attendant ever and once I arrived my bag get not come through the baggage claim but had been put in the oversize bags (which it wasn't). My suitcase had been emptied of its contents, i.e. suit clothes, coat, shoes, toiletries, Garmin GPS as well as all medications (which was in liquid and couldn't be carried on. Everything was stolen and was told to fill out baggage report which I found interesting to actually have a box to check for PILFERAGE. Waiting two weeks to hear whether they will even cover the stolen items from the handlers.

Can't add anything others haven't but Frontier simply could not get my TSA Pre information correct - and they do anything under their power to avoid your call. When you finally defeat the call system - you'll be transferred to India customer service that can barely understand you. Never again.

In the middle of booking a flight, which was extremely more expensive compared to other flights with nearby dates, I was booted off of the corporate's website. My credit card information was already entered and submitted. After logging back in to re-track where I left off, the flight prices increased, double, for just those particular dates! Frontier customer service was contacted via phone, in which I spoke with Jesse, an outsourced CSR, who did not show any sympathy, acknowledgment of my name, or even try to look into the problem. She made up a story of how all the flights were booked for that particular fare amount. She reminded me of the fisherman from the State Farm commercial, as she insulted my intelligence by saying, "You gotta be quicker than that; someone got to those seats faster than you."

I booked my flight in June with a departure time of 2:40 PM. Now in October, I get my check-in notice and it says 10:45 AM. I call customer service, confused and they say my flight was changed. I searched my email and was never notified. My emails also automatically add appointments to my calendar, and only the original one was showing. I had to schedule a new shuttle for the 2-hour drive from St. George to Vegas on top of everything. Incredibly inconvenient, and was not even notified before the check-in email 24 hours ahead. I couldn't believe it. First and last time I will ever fly Frontier. The lady hardly even acknowledged that anything had happened - just said if I wanted to cancel the flight and book a new one I could. They finally offered a $50 voucher for future travel within 90 days. I do travel often, but I'm definitely not using Frontier again. My return flight on Delta was also changed, but at least they notified me ahead.

Frontier Airlines has terrible customer service!! Got to the airport with enough time to check in but no one was at the balcony, had to run all over the airport to find someone. When I did they told me I couldn’t check in anymore! Of course I got nervous and what did they do?! The two ladies at the balcony started laughing! Terrible customer service!!

I was diagnosed with cancer 2 1/2 days before our flight and my doctor recommended I not go because of upcoming tests and doctor visits. I called Frontier and followed their requests to a tee. My doctor went to the office especially to email their request. After 5 phone calls and 3 promises to refund my money and vouchers I still do not have them.

This was my first trip with this airlines. Flew from SF to Denver. Kept getting notifications throughout the day through email that the flight was delayed, time of flight delay improved a few minutes, flight delayed again. What was the point of this stupidity when you ultimately cannot plan your day properly and what happens if you do not have the opportunity to keep checking your email and the constant changes in flight times? I purchased my tickets on Expedia and noticed that my frequent traveler number was not noted on the ticket. I emailed Frontier and they did answer the email stating that they fixed the problem and the new boarding pass will have the number on it. It did not! I had to go through TSA in the airport for this mistake. With all the notifications, the departing time was essentially more than 2 hours the original time.

First and last time flying Frontier. At check in the girl didn't even look up and told us she wasn't available, moves to next girl. Then we sit at gate for an hour with mechanical issues, pull away, sit on tarmac another 30 minutes, go back to gate and deplane. We left 4 hours after originally scheduled. I stood up to use the bathroom misunderstanding the announcement and was told could not yet. I responded I had misunderstood and was told by the flight attendant in the most condescending tone, "misunderstood the little lighted sign." Snarkiness continued. Then when we ask at gate about a number to complain to, they couldn't even find a pen. Rude and incompetent from start to finish.

My husband and I booked with Frontier to celebrate our honeymoon in Vegas! We were so excited until we got to the airport and discovered the flight was delayed for hours. We were encouraged to rebook for another day, and that was just as worse! We lost an entire day in Vegas and had to call our hotel to rebook with them which cost us extra money... also Hours before we got on the flight they tell us we have to pay for carry-on luggage as well snacks (can of soda, small snack-size Pringles for $6??? The seats were hard and the staff is EXTREMELY rude!).

Just received an email that my flight from Austin to Atlanta has been NOW routed through Denver. So my 3 hours flight is now 12 hours out bound and 14 hours coming back! I will also miss the main reason I am traveling. Have been on the phone with their re-routing reservation (who barely speaks English), she is telling me there is nothing they can do. YES I did buy the insurance BUT since I purchased the tickets on their DEN Club memberships at a discount they cannot refund anything! Now I am stuck purchasing a tickets 10 days before I fly at a much great cost.

Worse experience with an airline EVER. Nickel and dimed to death. Plane delayed in Mexico for 5 hours. No customs available in Denver because of delay. Money Problem with pilots, service personnel were described to passengers at Two gates upon boarding. Seats did not recline, charged for everything even after hours on runway for repairs in Cancun. Never Again on Frontier.

My 18 year old son goes to college in Melbourne Florida. With Hurricane Irma I scrambled to get him home to NJ. Every airline was booked but I VERY happily was able to get him a flight out of Orlando to Trenton NJ on Friday, September 8th. I paid for his flight, extra legroom, and his carry on bag, which is an "official carry on bag". But when he was at the airport the person at the desk told him he must pay for his carry on because they felt it may be heavy. To get on the plane he had to pay $45 (which is even a higher fee than I already paid because it's at the airport) for the carry on bag that I already paid for. Why is he be charged twice, is it because there is a hurricane and you can gouge people? Or is because he is a kid on his own for the first time? Or is it because he is **? Either way it's wrong! Frontier was moving up in my book since I was able to get my son on their plane but after pulling a stunt like this I will STAY FAR AWAY!

My flight was delayed three hours without explanation at LAX. Coming back the flight took three hours from Orlando Florida. The seat was terribly uncomfortable, and there was no entertainment available.

When the flight is delayed there is no explanation or whatsoever that you will hear from the pilot or any of the staff. I'm not only talking of a 2 or 3 hour delay. The last time I had Frontier my flight was delayed for 6 hours. Not good, very dissatisfied.

Frontier radically changed its model on several levels and all were bad for consumers of their service. The nickel and diming that occurs is frustrating. Their new seats are terrible. Charging for carry on discriminates against female travelers who carry and purse and laptop bag. If they charge, it should be for roller bags. They charge for seats but don't give free refreshments. This from the company that used to bake us cookies. Their service is now outsourced - always a terrible experience. No amount of cute animals on the tail makes up for the changes they've made. They put profits above people in some critical areas. At least they now have pre-check.

It went smoothly had no trouble on the flight. Could use a little bit more space room so you don't feel cramped in though other than that it was nice. Not as clean as it should've been though.

Our checked bags were searched through and items stolen and clothes damaged. Airline only offered a $50 travel voucher saying that, "You have to file a report within 24 hours" and we didn't notice the missing item until 24 hours later when we went looking for it. They would not consider the fact that they have staff in their Atlanta Georgia location stealing from passenger bags. David the baggage claim manager would not even speak on the theft only saying, "You have to file with 24 hours."

This was the worst most frustrating experience I have ever had with an airline and I fly multiple times per year. It was my first and last experience with this disaster of an airline. Their customer service is outsourced to no doubt save money, but when the person on the other end cannot functionally communicate with an American it ends up even worse. I spent more money getting home after a cancelled flight than the cost of the stupid flight to start with and no one cares because they ARE TERRIBLE. I talked to 5 different foreign customer service agents, none of whom gave one flip about what happened to us. So if you have a choice, pay the extra money and fly a real airline.

We pre-paid for selected seats and a suitcase when we purchased the tickets for 4 people. We arrived 50 minutes before the flight. Cameras and an officer on-call are both witnesses! The day before we tried checking in but Frontier website kept kicking the check in option with an error. Upon arrival to the kiosk, the woman didn't even greet us or asked for a name, she just pointed at the suitcase and said "You taking that?" Shocked of her agenda and attitude I replied with "Yes, hello, we are here to check in." Her immediate reply was "You ain't getting on the flight." I was shocked and asked "Why." Her reply was "You didn't check online." Since when you are denied boarding passes since you didn't check in online?!?

I don't like that they charge for every little thing, like checking a bag and reserving a seat. However, their base price for a ticket is pretty low, so maybe worth it. Just annoying, though.

Bag fees and restrictions are ridiculous. Seats are small and very uncomfortable too! But attendants are helpful and try to stay cheerful. Plane seemed to be maintained as well.

Frontier Airlines flights are generally late, very poor value and customer service can be rude. The flights are always crowded and the customers feel like cattle.

Last fall I flew non-stop from Raleigh/Durham NC to Denver Colorado round trip. I hadn't flown for about 15 years and I'm not too keen on flying anyway. Being a senior made me feel ill at ease as well. Since this was my first experience with Frontier, I wasn't sure what to expect. Although the flights were crowded, the planes were new and clean. The attendants in Raleigh/Durham were very helpful and I was familiar with Denver International, so no problems on the ground. All in all I had a good trip and will fly Frontier again... Oh, and did I mention the great rates? Outstanding!

My wife forgot to add my son to my one way reservation. Spoke to the outsourced customer service person that couldn't care less about the situation. They refused to match the member price offered online. I will never fly Frontier again!

Never ever again will I or my friends and family ever take this airline. They sent us emails about changing the departure time 4 times, all of them being later and later, the latest being take off at 9 am instead of the original 7:25 am. A group of 6 of my friends and I were on our way back from vacation and we decided to get to the airport early when we received a final email saying that the flight departure time was back to its original 7:25 am at 6:30 am. We only had an hour to get through baggage claim, security, and get to our terminal on time. One of my friends got stopped by TSA for further inspection and ended up getting to the terminal just after the doors to the cabin closed. The plane was still at the gate and she texted us saying that she was there and we talked to flight attendants to tell them about the situation and that our friend was right outside.

My son booked a round trip ticket from Nashville, TN to Las Vegas and back. On the way to the airport this morning there was a car wreck and he was stuck in traffic for over two hours. When he gets to the airport the plane is leaving. He is told by a very rude Frontier employee that he would have to pay 99.00 for a transfer fee plus another 35.00 for his bag (that he already paid prior). Now here is the kicker the online price for the ticket is only 95.00 with tax. I reached out to their customer service and they were like "And" this is our policy. Then instead of a solution I get a bunch of instant messages with links to read it. Pleaseeeee do not use this airline. It might look cheaper but it is NOT. I have never seen service this bad before and I have seen some pretty bad airline service. It I could give them Zero Stars I would.

I should have read reviews before booking with this airline, rudest uneducated staff. Website stated free carry-on yet when I got to gate they charge $60. Will NEVER fly with this airline again and don't recommend at all.

I had booked a flight to go out to LA with some friends. As excited as I was about the trip, some things came up last minute that left me unable to go, and only 8 hours before my flight was to take off. I called Frontier, knowing that this was against their policy to refund my flight on such short notice. However, I explained the situation and was greeted by complete understanding by their customer service representatives. Though it was generally against their policy, they refunded my flight completely. I would absolutely suggest Frontier to my friends and family, and look forward to booking with them when I am able to in the future.

Was mad to find out after waiting a month for my ticket refund due to flight cancellation on my part that they don't offer refund but flight credit if given less than 24hr notice. They already deducted the cancellation fee and still want to keep the rest of my money. Never again with Frontier.

I had first experience with Frontier on July 9 from Columbus Ohio to Las Vegas. I needed to switch plan instead coming back home try to forward to Orlando. It cost $99 each person ended up to pay whole ticket cost. What a trap. Shame on you on this kind of business policy Frontier. Then service inside plane that is another story. For some reason in their restroom every time used by traveler the whole traveler will get that smell as a gift for been on the Frontier airline.

We flew to Puerto Rico and all went pretty smooth. After I booked, a couple of days before our flight was to leave I checked the reviews to this airline and most was bad. I then hoped that we would not have a bad experience and I sure did not tell my wife. Anyway on the return trip it became a nightmare. Delay after delay. Told them our connecting flight has already left so even when we land in Orlando there would be no more flights that day to get us back to Charlotte.

Your added fees are a joke, I am surprised you don't charge extra for the air your passengers breath on the plane. $320.00 for small carry on bags is an absolute rip off. I will be sure to tell my story to as many people as possible and will do everything possible to never fly Frontier again. Was told by your agent at the airport that she does not work for Frontier, I guess she does not represent your airline when she is checking luggage and boarding passes. I could go on but bottom line is I am very disappointed with flying Frontier.

This is a true scam. I never heard of Frontier or aware of it until I read the news item about United CEO upset at Frontier selling 25 dollar tickets. I tried to get into the bargain. First step I had to pay 49 dollars to become a member. Then I found out that the cheap fare is no good during holiday times. Even then when I started to buy it I noted that carry on bag is 30 dollars each way and the seats cost money and so by the time it all added up it is no cheaper than a regular Southwest fare. Once I read all the write ups about Frontier, I am never going to fly an airline such as that. Not so much because of all the hassles. Because of safety. So here is my question to all, how is this airline still up and running when it scams just about every customer???

My wife and I traveled back from Seattle to Cleveland via Frontier Airlines. Terrible experience. We purchased tickets via Orbitz and flew to Seattle on different airline, very good experience (drink, snack, movie, comfortable seats). We tried to check In online within 24 hours of departure and found Frontier's website to be terrible. I had seat assignments when I purchased tickets, but they did not show when checking in, only seats that showed I had to purchase. We then could not get seats to save so had to check in at airport. Showed up early to check in, but they use contract labor that only show up 2 hours before flight and it was a mad rush to stand in long line with all other travelers.

I booked a flight for my husband and I from Austin to Chicago back in June for October travel date. I got an email earlier this week stating that my reservation has changed which will get us in later than we would like to. I read many bad reviews on Frontier so my expectation was super low when I called customer service. I did have to wait for about 20 minutes before getting a "live" person. I spoke with Sam and explained to her the situation and that we need to get in to Chicago as originally planned for an event. She asked if we could leave a day early and I told her no. That is not possible. I did have to proactively ask if there is a chance they can cancel my reservation and provide a full refund and to my surprise she said yes. That is not a problem.

Horrible experience flying with this airline. Two of the flight attendants for this flight just didn't show up for my 8am flight, the airline didn't know or start looking for replacements until 8am. Our flight was delayed over 1 1/2 hours waiting for them to locate 2 more employees to take their spot. No compensation or accommodations were offered for anyone, even those with connecting flights. All staff were very unprofessional and unprepared. I will never fly this airline again, now you know why their prices are so cheap.

I paid almost $300 for my free ticket. The hidden fees are everywhere. If you would like a true free ticket, fly Southwest. All you pay is $11 to cover the required fees. Do not get tricked into getting their credit card for free miles either. The yearly fee adds more to the cost of the flight without an additional anniversary bonus. There is a reason Frontier has such a low score; the customer means nothing. Don't bother calling to complain either. They are so used to miserable customers that they fail to listen and hang up if you try to follow-up.

55 min. flight from Philadelphia to Raleigh, NC that took All Day!!! I am an event planner. I need to be where I need to be when I need to be there!!! Today I arrived at the airport at 11:30 am for a flight due to leave at 1:20 pm. While in the check baggage line, I found out my flight had been delayed to 2:53 pm. I missed an email that went out at 10:18 am. I guess I was too busy rushing to the airport. By 12:30 pm, it was delayed to 2:00 pm, it was delayed again to 4:35 pm, then 4:53 pm, then 5:42 pm and so on and so on. Well we finally boarded at 9:00 pm. We are still on the runway at 9:51 pm. Thank you Frontier for wasting my entire day. I was due at my daughter's university for a presentation to new parents! This is ridiculous! I was at the airport long enough for a day's salary! Unacceptable! We all should be paid! 7 delays total!

The worst airlines ever made. Flights are always delayed. The food service is terrible and ** they don't care that people have to be at their destinations at a certain time. Horrible services. You have to pay for your own food. Don't count on food, bring your own snacks. 2.99 chips and beverages ** and ** never again.

Paid over $300 for a ticket. Then you have to pay extra to choose a seat. My daughter had a purse and they wouldn't let her on the flight until she paid $50 to take it. They were threatening to shut the door and not let her on until she paid. The rude attendant said "This is an ala carte airline". I said then "what was the $300 I paid for?" No answer. I paid and there was no overhead space for it so she had to try to put it under the seat. Being 6'3" it was very crowded. Then on my ccard they charged me $60. Of course when I called them later about it they said "sorry, we can't do anything." Frontier is the worst business model ever. I won't be sad when they go under. They could take a tip from Southwest.

Frontier Airline could offer me a free seat every month and I would not take it. This is apparently an airline plagued with mechanical issues. Worse is how they treat their passengers. Frontier told 182 passengers they would have to wait a week to get home - WHAT, WHO does that? That is completely not realistic to assume everyone can afford to take another week off of work. They spent a lot of time shrugging shoulders at people and feeding them airport food. What made it worse is everyone on the plane knew it was something other than the air conditioning - they lied. What people want is the truth. Be up front, tell how long it will take and let people make informed decisions so they can get home to their families.

I had a booked flight on the 24th of this month. Prior to my flight I had been feeling a little sick and on my way to the airport I spiked a fever of 103. I ended up calling Frontier and telling them that I was currently on my way to the emergency room with my boyfriend (who had a flight that same day as well). The man on the phone from Frontier told me that as long as I had a doctor's note, he will put our flights on hold and we will be able to just reschedule once we fax my doctor's note in.

Booked a flight that was scheduled to leave at 11:05 am. Got an email that night saying the flight was changed to 5:30 am. That time doesn't work for me, which is why I booked the later flight to begin with. After being on hold for 30 minutes, I was told they would refund my flight. After hanging up, I got the email saying they are only refunding half. This is the worst airline and I will never fly them again. You'll end up paying more in the end if you book through Frontier Airlines.

Flight was decent, but they lost my baggage. My flight was from DFW to Denver. I have multiple medical conditions that require daily medications and I also wear contacts that I change daily. The lady acted like she had no idea what was going on or where my baggage was. After an HOUR of waiting, she said they probably left my bag in Dallas. She said it would be at least a day and a half until they could get me my bags back. So now I have NO medicine, and NO contacts or glasses. They said they would not refund my bag fee, but would reimburse me for up to $75 worth of reasonable necessities at the airport. Did I mention I have no medicine? Unbelievable. Never flying Frontier again.

Today, I went on the Frontier Airlines website to book a trip from Orlando to Cincinnati. The experience using the site was exasperating and I am not computer illiterate. I finally booked the flight getting the best airfare by purchasing The Works. This allowed for free checked bag, free carry on, refundability, etc. My understanding was the fee was good for a year, but it's only good for the flight that was booked. My mistake, but my complaint is the site is misleading travelers by not highlighting the extra fee is flight specific. This trip will be my last on Frontier.

I just booked a trip from Chicago to Las Vegas for this August for my birthday. I booked online for the 16th-20th. When I finished my transaction it said August 16th-22th. I called immediately. The sale dep. said there is nothing they can do. Last time flying with Frontier Airlines.

My flight from Cincinnati to San Diego on June 18, 2017 was delayed almost 4 hours. They did their boarding process in 15 minutes and when the rude lady at the counter announced, "This is the last and final call for boarding," I rushed towards her and she saw me and my sister but still she went inside and closed the gate. I called my parents who had already boarded, and they had to literally beg the pilot to let me in. I approached the lady when she came out and asked her, "How could you close the gate on us," and she started mumbling saying, "Not my fault. The gate is suppose to close at this time," and bla bla. Like who closes the gate in 15 minutes from when the boarding started and when you can see the passengers running towards you? Anyway I am glad I was able to get onto the flight, thanks to my parents' begging and cries to let me in. I will never forget this and will never use Frontier ever again. You are a disgrace to the airline industry.

As part of our Apple Vacation to Punta Cana, our family flew Frontier out of ORD. Where to begin? Seats do not recline, depth of snack tray is about 3" (No worries, they don't give you anything without a price!), plane was not very clean, flight attendant was extremely bossy and abrasive. Icing on the cake... They sat my 85 year old mom and my sister in the wrong seats. Lots of shuffling around required, and then the flight attendant said to me, "Why is she (my sister) moving so slow?" The other flight attendant rammed my elbow spilling coffee (purchase at ORD - I repeat - NOTHING is complimentary) over me. When everyone was seated, I approached rude, bossy pants and explained why I was so offended. After that, she tripped over herself trying to be nice. I believe she feared I would make a formal complaint. That may still happen. We have one more flight with them to get home. Regardless of the outcome, this will be my last Frontier flight. 1 star is generous.

Only because you can't give negative numbers. Worst airline ever!!! It is worth the extra cost to travel on a quality airline. Changed our flight to give us an 8 hour layover without letting us know, making us miss an important family event. They were not willing to do a thing to remedy the situation, because they say that they sent an email, an email that I never received. This airline in dishonest, unprofessional, unorganized, and a total waste of money. You get what you pay for, and Frontier Airlines is not worth it. Please travel with an respectable company.

Charge of $45 for a carry on!! I tried to check in and add bags online, but the website would not take me where I need to go. I tried calling and the automated service only went around in circles. No option in automated calling system to speak to a human. Then the attendants were rude and sarcastic. The seat are very uncomfortable. Get with the times and add charging ports.

We were checking in our one bag and charged me 45 dollars then lady told us we had to check in our other bags. Also charged us 45 dollars each carry. That is robbery. Should have flown with United. Will never fly with Frontier Airlines again. My trip was ruined. Left me zero in my account.

if I cancelled. Would not refund money till reviews that takes 10 days. Horrible flights were booked for Military Graduation. Not American company. No morals or caring. Gonna use my money and not refund as they should. They canceled and changed flight. They should refund immediately. Not consumer's fault and they don't care. It's their process to bait and switch the customer.

I booked my tickets from Colorado to Vegas in January for a June flight. The night before my flight leaving to Vegas I logged on to check in and my 10:50am flight showed it was now leaving at 3:50pm. I immediately called Frontier. I was told there was an earlier flight but it was full. I explained we were going to a wedding and I had to be there for the rehearsal dinner and this would not work. People book certain times for a reason. I received no advanced notification of the flight change. I was told there were no other flights. I asked to cancel my reservation and refund my flight. Then they tried to charge me $100 a ticket to cancel. They move the flight and then tried to make me pay to cancel. What a joke.

My mother flew from Denver to Dallas (DFW) to help me with surgery. She got here Thursday morning and apparently her checked bag did not. After being told to fill out a claim for it, my husband ran her by the store to get a few items. She called the line for lost baggage and was told that her bag was "probably" in Houston and they would call her back with an update.

On January 5, 2017 purchased three tickets round-trip tickets from Kansas City to Orlando Florida. Left flights were straight flights leaving on June 1 at 6:00 pm arriving in Florida at around 9:55 PM, on flight 1608. So yesterday when I asked my husband to go on the website and try to check in like I have done always on other airlines, he told me something didn't look right so I said, "Something doesn't look right." It shows that we don't arrive there till 2 June.

I had booked and paid for a flight from Denver to Miami departing on Sunday May 28 at 11:59 pm, arriving in Miami Monday May 29 at 5:47 am. When I printed my confirmation receipt, I noticed that the departing time had been moved ahead by 3 minutes to 12:02 am. I arrived at the airport 3 hours before the flight. I tried to print my boarding pass at the airport kiosk and it directed me to the counter instead. The agent at the counter informed me that I had missed the flight since it had left on Sunday the 28 of May at 12:02 am instead of Sunday May 28 at 11:59 pm. This trick made the flight a very early flight by 23 hours and 7 minutes instead of a late night flight.

Horrible is all I can say about this airline! I flew out on 4/28/17 to Denver. They lost my luggage. I arrived in a blizzard with nothing warm! I filed a claim that evening. Then on my return flight home. I missed my flight while dealing with baggage claim. I had to rebook a new flight for the next day. Which they charged $100 for! So I had to spend another night in Denver.

Whenever you need to change your schedules, don't do it online. Always call in. They don't tell you they will charge you and they won't tell you previous paid ticket will be cancelled without refund and they won't tell you they will charge you for any adjustment to your flight. I will never fly you again. A $230 ticket cost me $700.

My family of 4 booked round trip tickets to Orlando, for this week. I found out last Monday that I have a medical issue that prevents me from traveling at this time and will require surgery. I did submit a detailed letter from my physician. I cannot sit, nor stand for longer than 15 minutes, without being in excruciating pain. My doctors have no way of knowing if I will be medically cleared to travel in 90 days. I simply requested a refund or 4 new tickets. Both requests were denied.

This airline flight 1307 was scheduled to departure at 9 pm. Was delayed to 9:33 pm. Then about then delayed again now due to a bathroom issue. It is now about 10:15 pm and no boarding yet. What a joke this company and their so called maintenance. Last time they get my money.

This airlines is suppose to be lower prices but you have to pay for this and pay for that when you get done. It is not saving you any money, the airline have gotten so cheap they cramp you in these tiny seats. No padding. If anything happens god forbid, the airline cramped more seats. Less leg room and you have to buy your drinks. They don't even offer free drinks, I couldn't believe it. If there is a delay you miss your connecting flight and when I missed my flight it was early enough to get enough another flight and they had no flight for the delay on their part. I WILL NEVER FLY THIS COMPANY AGAIN AND PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY. GO ELSEWHERE.

Had some trouble with the online reservations but it was resolved with a phone call. The person on the site was foreign and was a little hard to understand. The flight was good except seats were too small and I liked the price of the flight but they want to charge extra for anything they can think of.

So I bought plane tickets a couple months ago, thinking I was getting a reasonable deal. Well, my flight leaves tomorrow, and today I find out there is a "seat fee" and a "carry on baggage fee". I know most other airlines charge for checked bags, but carry on bags and seats? These extra fees were never explained to me when I bought these tickets. This is false advertising and should be stopped. I might as well borrow my sister's clothes than pay the ridiculous carry on baggage fee!

Horrible experience with Frontier! First they charged $40 for 1 checked bag and $45 for my 1 carry on bag! $85 for 2 bags! Nobody else comes close to charging this much! Then told me that my boyfriend, son and I would all be sitting together. We get on the plane and they had separated all of us. They set it up to where my 3 year old would have to sit by himself!!! Who does that?!? Then during take off one of the flight attendants' lockers flew open since she didn't lock it and a bunch of full water bottles and things come flying out at people. They also charge for drinks and snacks when no other airline that I've flown has. Will not fly with them again!

SOMEBODY PLEASE SHUT THIS AIRLINE DOWN!!! Omg!!! If you have never flown this airline, and are considering flying Frontier, run for your life in the opposite direction!! They are horrible and a total ripoff!! Don't let the low prices fool you!! They get you with a $40 check in for one bag, and a $100 cancellation fee for one way, which means roundtrip cancellation is $200!! Not to mention the crappy planes that make horrific noises that I've never heard from a plane, and I fly very often. Our plane was delayed from charlotte nc to Philadelphia, pa. We were told there were mechanical problems. Then the announcement came that the issues were fixed and that we can board.

Horrid, horrid airline. My fiancé and I were flying from Denver to Minneapolis. Flight was supposed to leave at 6:45 pm. They delayed us over 6 hours, had multiple mechanical issues and we had to board, get off, said issue was fixed, we had to get off again because it wasn't. Then it was two more hours they finally got a different plane. We did not land in Minneapolis until 3 am, we were suppose to be there the night before. Then, we check the bank account and they charged over 170$ in hidden bag fees. Who charges $45 for a carry on?!! They did not notify us about this and it is advertised at a different price. They sent us a measly 100$ voucher for "next time" but how is that any savings when you pay through the nose for bags and have to pay for a carry on.

First time to fly and last. This airline is NOT CHEAP in the end game. $40 for checked bag and also $60 for seat up front... Not sure what added benefit I got for the $60. Now I'm sitting here and we have a maintenance issue... Lord only knows when we can get off this plane. DON'T FLY THIS AIRLINE! AWFUL!

I have book ticket for my wife confirmation no. ** for Trenton NJ. It was for day only. They told me to pay $30.00 which I have paid. Again they have ask to pay another $45.00 on RDU airport. After complaint the response from customer service was very nasty. This was for return handbag and you have to pay again. This is highway robbery.

I used this airline for my return flight from Miami to Philadelphia and it was the worst airline that I have ever been on. The seats were so uncomfortable and the area was so cramped. The worst part was that I was in first class. Frontier Airlines also charges their first class for everything, there is no complimentary anything like American Airlines and I was in coach when I took them into Miami. Thanks Frontier Airlines for ruining my first time traveling in first class.

My mother had to cancel her flight because my father was unexpectedly hospitalized. I called the airline to get a refund on the cost of her seat and bags - which I prepaid for her - and was willing to forgo the cost of the flight. The cost of BAGGAGE and SEATS are NON-REFUNDABLE. Took myself and the representative 15 minutes to find that on the website. They are charging me $99 to cancel a flight that didn't cost that much to begin with. Note to self and others. Wait until the day before to buy these extras as they scam you out of that money if you need to change your flight!

Had to change the date of return. Cancellation fee more than the purchase of a new ticket. The seats were very hard & did not recline. Got to airport 2-1/2 hrs early and was greeted by a sign,"Check in 2 hrs prior to departure"; Agents did not show up until 1-1/2 hrs prior.

First off Frontier used to be my favorite airline in Denver, now by far the WORST airline in the industry!!! They delayed flight scheduled 4/23/2017 at 6:45 to Denver back from Dallas to Denver due to a flight schedule and crew unavailability problem. Did not take off till 11:15 pm. We traveled with our two club basketball teams to Dallas for basketball tourney. They only gave $100 vouchers per traveler when they caused 18+ families to come to airport to get their kids 5+ hours later who all missed school on Monday because we landed around 12:15 MDT. We had to feed players another meal and took them to movie due to length of delay (unbudgeted). Our players all called in absent to their respective schools because no one arrived home until after 1:00 am Sunday evening!

NEVER FLY FRONTIER Again! This is such a "Scam" and "VERY well-plan RIPPING OFF" system of the FRONTIER Airline! In my 20 years of flying with various airlines in the US, I HAVE NEVER experienced any kind of "ripped off" and "abusive" treatment like this. FIRST, NONE of the computer self check-in Kiosk worked and that forced me to go wait in a long check-in line (where 30-40 people are waiting in line at all time) to get to see the agent. THE WORSE part was that by the time I got to the counter, the agent said that I did not have time to make to the gate AND that I had to PAY $99 to REBOOK the next flight.

I am writing to warn others of my experience. Do not fly Frontier. After a mechanical failure and 4 hour flight turning into 13 hours, I received a $400 voucher. I redeemed my voucher for a flight from Miami to San Diego. My connecting flight was late, and although I still had time to make my flight, nobody communicated to me that my departure gate had changed. I had a online boarding pass with 1 gate number, another updated boarding pass with another, and when I arrived in Denver, I was not informed that the gate had changed once again.

We paid extra for one extended seat on each flight but only got it on 2 out of 3 of the flights. All you get on the plane is water and you only get to bring one small bag and one overhead which I guess is standard these days. But at O'Hare Airport, I looked at the arrival/departure electronic sign to double check that we had the right gate and Frontier wasn't even on there. I called them but since it was before 8 am, Customer Service was closed and the automated system told me there was no such flight#. By then I was panicking.

I paid for a non-stop flight from Denver to Orlando, then Frontier changed it to a stop in Cincinnati - offering nothing in return and only grief if I did not accept their terms/conditions for the change. Adding insult to this injury, they did not load my bag on the airplane in Denver and the bag did not arrive in Orlando with my flight. Another dozen or so bags were also absent. After conferring with these similar mistreated passengers, we discovered that we had all checked our bags very early (2-3 hours before departure). These bags were apparently just placed aside and forgotten about, and never loaded on the airplane departing Denver. From this experience, I have learned that on Frontier, no good deed goes unpunished. They may appear to be a bargain at first, but they will stick it to you in the end, and have no compassion for your discomfort, even when they are at fault.

I am very disappointed in the so called budget airline. Yep they advertise great prices. I found a return flight from Orlando at the perfect time for only 95 dollars. Unfortunately by the time I got done with the seat fee (any seat not just special extra room seats), the carry on fee, the checked bag fee, the fresh air fee, the cushioned seat fee, the bathroom allowance fee, etc. the fees were literally double 198 per person. To me this is FALSE advertising and should be stopped. They have more hidden fees than the phone company. I would rather fly with the major airlines and know what I am getting upfront.

Flew this substandard airline yesterday, April 11th from LAS to ATL for the first time. Paid 45 to check bags and 45 for seat!! The airplane was obviously old and outdated so don't expect comfy seats or outlets to plug up devices. I prayed the entire flight. The sound of engine and strange noises freaked me out. The overhead light in front of me was falling out and when it was pushed in, the rubber seal fell out. It was extremely cold initially so I asked for a blanket BUT THEY DON'T HAVE ANY!!! Let's see do I have anything GOOD to say??? Well we did take off early but this was a redeye flight. Overall opinion: No good value for the price and we made it back home on a wish and a prayer.

Posted delay on master flight board, posted nothing on individual flight board, flight not delayed so we missed flight. Attendant at counter said only "Flight was on time" after explaining what happened, then answered with 1 word "tomorrow" when I asked when the next flight to Orlando was. So we have to drive to Orlando and have plenty of time to call Frontier with our frustrations and to track down our bags. You will not believe it when I say, over 4 hours spent on phone and absolutely NO ONE would speak to us about the bags or about the issue at CLT. Every single person kept saying, "Oh you need to speak to someone else, let me forward you" and then that next person would say "Oh you need to speak with so and so" (sometimes the exact person that just forwarded me to them). Absolute nightmare airline, avoid at all costs. If you really don't care when you arrive to your destination then Frontier is the airline for you.

Flew to Portland Oregon with American. No problems. Drive to Northern Washington to attend a meeting the next day at noon with a return flight from Portland to Tampa at 7pm the following night. Tried to check in to the flight 24 hours ahead and was notified that my flight was rescheduled from 7 pm to 10 am that morning. Despite totally unhelpful customer service (out of India) who were unwilling to try to do anything was assured that a manager would call me back (never happened). I had to drive thru the night to make the flight at 10 am. Never attended the original meeting I flew out for and I am sitting now in Denver waiting for my connecting flight.

Worst experience ever. Flight was delayed, no one from the airlines ever came to the counter and provide information, no manager available for answer. The crew had no info. This airline is worse than Spirit Airlines and I thought they couldn't get worse than Spirit Airlines. This is your last warning. Do not fly Frontier Airline.

EXTREMELY UPSET!!! I made reservations for my kids and myself to go to Florida for spring break and my sister's funeral. Frontier Airlines (a very crappy airline to begin with) canceled our reservations without notifying me, claiming my card was declined. According to American Express, I was charged and payment went through. **. I spoke to 4 supervisors and they were so rude and unwilling to help or fix it. Wouldn't find me another flight nor take responsibility for their system being down. Told me to make a reservation on another, more expensive flight leaving Monday morning. I paid $700 for those flights. Now, I gotta pay $2000. I think not.

This airline is awful in every way possible, I can not even put into words how horrible my experience was. Please seek another airline if possible is the best advice I can give anyone. There is not one kind word I can say about this airline or the people that work for it so I will just leave it there, and hope that you either had a better experience or this steered you in the direction of another airline... just terrible all around terrible.

So, I am sitting here in the Palm Beach International Airport on a Wednesday night for a 540pm flight to Denver. I arrived at 415p. The first delay was 917p... Now it is 1116 pm. Mind you, they don't tell you why it is delayed. Finally I called customer service, it's a mechanical problem. They hold you hostage as if the flight is really going to happen, and might leave earlier than scheduled... It isn't! If the flight is cancelled the next one isn't until Saturday at 540p. I need to be in Denver for a meeting tomorrow morning. Something told me it to take this cut-rate airline that nickel and dimes you for a piece of toilet paper! The customer service rep wasn't US based and could only tell me the time, that I had already received via text message. The flight gets later and later. I could have gone home and had a good nap! I've already been waiting 4 hours at this point. Lessons learned, don't take Frontier, the savings isn't worth it!