Fox Rent A Car Reviews

Rented a minivan from Fox Rent A Car near LAX recently. The shuttle took 30 minutes to pick us up, meanwhile every other rental car company's shuttles passed us multiple times. Once we finally got there the staff didn't look like they wanted to be there, and not very help and they were very slow. It shouldn't take 20 minutes to rent a car. You should be out of there in 5 or 10 min. The minivan wasn't very clean and was in just okay condition. Fox you should find people who want to work there not people who are just there waiting for their shift to end. I've had other bad experiences with Fox before. Once they accused me of a broken driver side mirror and I know when I returned the car the mirror was fine and they would have noticed it when I dropped the car off anyway if it was broken. They wanted to charge me $1100.00 to fix it. I rented at Fox before because of the low prices but never again. My advice is to stay away from Fox Rent A Car.

I thought I had a good deal renting a standard size car at Orlando Airport - about $15 a day for a 10 day period. When the paperwork was being finished the rep said there will also be a $7.49 per day charge for toll roads. This would add $75 to the charge. I didn't plan that, and the booking website had no hint that I would face this gotcha at the counter. I told the rep I would only use toll roads for 2 hours on the first day and 2 hours on the last day. He smiled his "tough luck, buddy" smile. No more Fox Rent a CAR for me.

Rented a car from Fox Rent A Car Fort Lauderdale. I was given a quote of $115 ended up paying $242 for a 4 day rental. During those four days I had to call the Fox Roadside assistance (which they charge for) as the car they gave me has some kind of anti-theft alarm problem that left me stranded in two parking lots on two separate occasions. When you call Fox roadside assistance they don't answer their phone and leave you on hold indefinitely. I had to call their regular phone number begging someone to get someone in their roadside assistance dept to help me. After multiple attempts to get help I was finally able to get someone in their Rental Extensions area to link me up with a roadside assistance rep. I feel bad for the next person that gets this car as you know they won't do a thing to fix the issue.

Serious training problem with counter help. Busy time with an event in town, but two customers, there was no vehicle for. That problem ate up 2 of the 3 counter employees for one hour. I was 5th in line and it took 90 minutes to get helped. When I left, there had to be 100 people in line. The contract you have to review, is show to you on a 3 line screen. You have read what seems like 1000 pages of a contract, 3 lines at a time. It is brutal. The one person able to help people took 15 minutes per customer. The contract review is BRUTAL. The poor working helping me, had a hard time finding my reservation, even though I asked him 4 times if he wanted my reservation information. (He was looking from my license).

Rented a car from Austin, TX airport for a few days. Agent at Fox counter told me I would be charged a $15 admin fee for tolls. She did NOT tell me it would be $15 PER TOLL transaction. I ended up with a bill (mailed to me) of $99.45 for six toll transactions that were only about $1 to $2 each. Had I known this would be the case, I would have opted for their flat rate $45 electronic pass. This is criminal, Fox. You should be ashamed of yourselves. You should ensure your customers are thoroughly informed. I will NOT do business with you again.

Do not use Fox rental ever! I selected the manager select option, but when went to pick up the vehicle in Denver, they said there's only minivans, and I didn't need a minivan, because it was just my mom and I, but he wouldn't budge. So we agreed to the minivan, but end of the trip they upcharged me 10 bucks a day for the minivan. When I spoke to a manager they referred me to the customer service billing line, but when asked for the refund they wouldn't budge saying I agreed to the upcharge. I need a freaking minivan. Why the hell would I agree to an upcharge?

Booked a Toyota Corolla online for Las Vegas. Was told by Dana at the counter that car we booked was not available and she tried to upgrade us for a fee. We refused so she said she had a Kia Soul in our price range. We agreed to it but then she said we needed to pay for special Nevada car insurance. I told her my insurance covered me for Nevada. She insisted we had to pay this special insurance or she wouldn't rent us the car. I reluctantly agreed and paid. The lot was pitch black so we didn't see the condition the car until next day. It was filthy and the tires were worn. Found out she had lied about the insurance. This company is a rip off and will say anything to extort extra money when they know you are vulnerable. THIEVES and LIARS. Do not rent from this company. They also charged extra for the prepaid gas. Look at all the one star ratings, stay away, bait and switch.

I rented a car at Vienna Airport through Fox Car Rental. Terrible service. The agent at Fox claimed that I scratched the car, which was not true. The car had more than 20 scratches that were recorded when hired. I missed marking ONE scratched and when returned the car was forced to pay 250 EURO. The car was fully insured by VEHICLE-rent.com and in spite of their promise to reimburse me in 30 days - more than 2 months passed and I have got nothing. They don't answer my mails either. KEEP AWAY!!!

I arrived to Phoenix in December, I needed a rental car on December 15th for two weeks with an original return date December 29. I went online and noticed an ad for $7 per day for an economy car. So, I booked the rental online at the airport. The total cost was $101 for two weeks, however, the taxes was a whopping $149 for a total of $250. When I arrived at the counter to pick up the vehicle, I was hit with an additional $150 deposit for being Arizona. Now my total is $410.00. I am already committed with my earlier booking.

I rented a car in Tampa Florida. To return the car back to their off airport location, there is, apparently a toll to get there. The toll was 64 cents and Fox charges a $15 fee to 'administrate' this. What a rip-off. Customer service was mediocre. I'll never use them again for this rip off.

I rented from fox car rental at Denver airport. I was helped by someone named Glenn. I chose them based on price. It was a mistake. Glenn told me the car type I chose was not available so he gave me a free upgrade to a slightly better model. Then Christmas Day (today) when I return the vehicle I get receipt. I've been charged an extra $30 for EACH DAY I had the car for an 'upsell'. These people are crooks, avoid avoid avoid. It will not save you any money, you'll get poor customer service and a worse vehicle.

We had a little bit of trouble getting our car, there seemed to be some confusion over minivan ability and our reservation. However, all was forgotten upon realizing the overwhelming lack of attention to detail by the person(s) responsible for cleaning the car. The previous user seemed to have forgotten his/her bra along with an open, ripe smelling container of olives. Needless to say, rent from Fox to avoid dull moments in your life.

Called Fox car rental reservations to ask why I couldn't cross the state line from Florida to go to Savannah GA? He told me rudely... "You cannot cross the state border for no reason at all..." Then called me 'stupid' for not reading the policy. Then threatened me that if I did, they would find the car, confiscate it and leave me to my demise. Plus, I would have to pay towing charges back to Orlando, additional fees and loss of time rental...amounting to approx $2000.00. All this for just crossing into GA. Really? Is this the way Fox Rent A Car treats its customers? No wonder their reviews average a one star, because a "O" is not permitted. Rude, disrespectful and obnoxious. Please disregard my grammar and spelling, English is my third language.

Pay a couple extra dollars for a regular rental company that lets you cancel whenever you want. They have hidden fees for tolls? $60 extra on top of the toll you already have to pay, no other way to pay. Also they have a certain amount per day charge, I think it's $20, of bringing it back early? No rental car company in California has a problem booking cars that are brought back... They tried to tell me I only had an hour or so to pick up the rental within the scheduled time and if no cars were there my reservation could be cancelled.

I've never been so dissatisfied with the car rental company as I was with Fox. They bait and switched us at the counter. They are charged us telling us that their SUVs did not have four-wheel-drive and that we had to go to the next level of car which cost another hundred dollars to get 4 wheel. Car was dirty, dented, and smelled awful. People were not friendly at all. Had to load our own bags on bus. No thank yous or offers for assistance.

We rented a vehicle Nov 17-19, 2017 at the Ft Lauderdale airport. We have many complaints and feel completely ripped off by Fox Rent a Car. For those of you thinking about getting sucked in by the price, please don’t! Had we read the reviews online ahead of time, we would have never rented from them. This place is dirty and the front counter servicemen are not friendly. They tried to sell us a SunPass for $40 which is a device that would cover Florida tolls, but we knew we’re not going to be using the rental car much in the two days we would be down there, plus the $40 fee was a complete rip off in the first place. We told the guy we would just pay for the tolls (which are $1.00-$3.00) as we go along. However, being from Pennsylvania, we didn’t know “unmanned” tolls exist and without even knowing we were on a toll road, we got charged the toll fee and a $15 administrative fee for each unmanned toll we drove through on our credit card.

I reserved a car with them and when I arrived, that car was not available. So they offered to upgrade me for free. The agent couldn't determine which cars they had, and the people in the garage didn't know which cars they had. This "process" took over an hour. I ended up with a 7 passenger SUV for myself and one other person. I didn't want that giant thing, but I wanted to get on with my life. It was a piece of junk, sounded like there were animals inside the doors, or marbles, gravel, lots of scratching and grinding sounds. After I dropped it off and returned home I saw my credit card statement. It was supposed to be $360 but they charged me $971.

I had a reservation with Fox in Phoenix Arizona. Got to the rental place and waited in line for almost 2 hours. Finally got up to the desk and showed my reservation and they said they only had a few cars and the cost of the car was double the price of the reservation. I highly recommend not to use this Car rental.

Think twice should you consider renting a car with the Fox Rent A Car company, specifically when you want to rent the car overseas. Those Fox Rent A Car companies are just affiliates of the headquarter company with the same name in L.A. and you will not get any support if needed. I rented a car from Fox at the OTP airport in Bucharest. What a disaster! They pick up customers from the airport and shuttle them several miles away to a shabby trailer office with no chance of return.

Front Desks are unprofessional and harassing customers. Very rude service and charges you hidden fee. The front desk they don't care about customers & smoking while they are with customers.

This has been my worst experience ever renting a car. Let's start with the fact that this company is off site and when you get there over an hour wait. High pressure sales. Extra charges. Went through Expedia. Got charged for a lot more than I bargained for. Would highly recommend that you choose another rental company to deal with.

On Oct 27 2017 at 8:04 pm I rented a vehicle from the PHX airport. Fox Rent A Car is on the lower level and I rented the vehicle for 4 days and returned on Oct 30, 2017 at 10:00 AM. Upon arriving I proceeded to unload the car and told myself to put on a my leather coat which was on the back seat passenger side. It was a very thin coat I purchased in Europe, Valued at $500. While I was getting my 3 bags out of the car the attendant, ** approached and proceeded to check the car. I had a flight to catch to ORD, Chicago and needed to get going. I left the vehicle after talking to ** and proceeded to United Airlines. When I got on the plane I realized I left the coat in the back seat.

I rented a car from Fox Vegas. Returned it on day I was supposed to 4 hours early. Got no paperwork. They claimed I returned day late. Charged my card 124.75. Would not return my money. Biggest crooks ever. If you rent from them you need to expect they will charge you more. Read the reviews.

I have been trying to get in touch with a billing manager but have not received a phone call back yet. I have explained my situation numerous times to date to various representatives. I made a reservation for a premium convertible months ago for our trip to AZ via Expedia.com at a rate of $570. When we arrived at the airport we were told there were no convertibles available based on the fact we were 3 hours late due to plane issues. We asked if there was a convertible available 3 hours prior... We were told there was not. We were given an SUV with the understanding we would be given a call the following day when a convertible WAS available. We were contacted the next day as promised to tell us our car was ready. We said we would be there 45 mins later only to find ourselves waiting another 30 mins for a car that was supposedly ready for us to pick up.

Let's just go thru what happened. I made a reservation thru carrentals.com to rent a car with Fox Rent A Car in Orlando Florida. I entered that I would be arriving after midnight. After going to the area to get a shuttle bus to Fox Rent A Car, I waited for approximately 30 minutes before a Fox Rent A Car shuttle bus just drove by without stopping. I called their 800 number and tried to get roadside assistance but was on hold for over 30 minutes when the call was disconnected on their end.

We rented a Dodge Minivan in Miami to carry 4 adults, 2 toddlers and luggage. Upon arrival, we were told they didn't have one available. They could upgrade is for a charge, or we could take a 15 passenger van. After much arguing, we settled on the van because we refused to pay extra. "Magically", a minivan appeared. In fact, I overheard the clerk say there were two showing in the system when speaking to the person who was bringing the cars around. The minivan was in good condition and served us well for the week.

First of all, the pick up bus from the Airport took more than 25 minutes in the evening. We arrived at the Orlando Rental facility at 5:25 pm. We did not see an agent until 6:30. Line was not that long, only three customer service agents on duty, then one left to take a break. We received a Jeep Compass, that had many dents all around car. Inside of the car was dirty (we took many pictures), scuff marks. The tires have little or no tread left, and when I tried to use the window washer to clean the window, there was no washer fluid. "Rent a Rec" has better cars for the money. Anyone who is renting from Fox should do so at their own peril.

They first were not able to find our reservation, which the company verified. So they charged us 60% more for a new rental of course. This was refunded on return & some chatting. Went through Golden Gate bridge toll, you can't pay at the bridge now, So they charged us a $40 fee & $6 for toll, which I'm sure is written in tiny print on the contract somewhere. This is an administrative fee but there is no administration, it's completely automated. Be careful, prepay the bridge company FIRST online. The car was clean & great to drive. Worked nicely but I did find someone's drug tool in the back.

We booked this company thru ORBITZ. We chose a Ford Explorer and paid via credit card at the time of booking - clearly the itinerary states that there would be no further fees due at the counter. Wrong. When my husband got to the counter to retrieve the keys he was told he charged extra for a Durango because they didn't have a Ford Explorer. He was told he HAD to pay the $11 per day roll fee, he HAD to purchase insurance and he HAD to put a $150 deposit down - all in all the vehicle cost us over $1200. That's more than his flight to and from Denver - they took advantage of someone who went in a position to argue their demands.

These guys are THIEVES, stay away from this company at ALL expense. I rented a car form these people on August 3rd, after booking it through Expedia and paying Expedia a $50 car insurance. When I arrived to pick up the car at the airport, I informed Nick the representative that I have insurance and I do NOT want any insurance policy. He said "YES NO PROBLEM", made me electronically sign 20+ pages in a small screen. Then, two days later I see that they billed me an extra $96.62 for insurance I specifically refused to buy. STAY AWAY!

BY FAR THE WORST CAR RENTAL EXPERIENCE EVER! Extremely unprofessional, untrained individuals at the front desk first of all. I rented from them a week from the Ft Lauderdale location and I had issues from the beginning to the end. The kicker was when we returned the vehicle! After waiting a good 20 min for the guy to rush around and get everyone else checked in around us, as we were told to wait outside in the sun with our luggage on the cement, he turned our vehicle off while inspecting the normal, interior, exterior, gas, etc. Well after waiting for him to next inspect our car, he gave us the copy of our contract and he signed off and said everything was in order and told us we were done.

Just got a bill in the mail from FOX RENT A CAR for an almost $10 TOLL charge, and a $45 administration fee. I was in Denver from out of town from Ohio attending a funeral, and wasn't aware there were no toll booths to pay with cash, and that everything was electronic. I didn't even have an opportunity to pay in person and take care of it myself. Everything is electronically generated and mailed. Maybe a $10 administration fee would be considered fair, but when I'm not told about these electronic TOLLS and I don't have an opportunity to pay in person at a TOLL booth (like everywhere else we've traveled), to charge an excessive fee of $45 on a bill for $10 is unbelievably unfair. Also, we rented a luxury car and received a dinged up car with a broken mirror and crack on the touchscreen. BEWARE... WHAT A SCAM!

I reserved a luxury rental online in advance of my trip so that I may have a vehicle to drive while house hunting. Our plane was delayed by 1 hour and we got to the rental place at 1 a.m. The lady behind counter was awful, she asked for my rental info and I gave it to her. She said, "All we have is economy cars," and said that we will have to pay the same rate for it and would have to come back in the morning to see if anything else is available.

Plain and simple, Fox Rental stunk! Entered office to counter, 5 associates and everyone arguing, "That's not the price I got online." 2 other angry people each demanding to talk to the manager. Seems that everyone's online price ended up doubled their quote. Rather walk!!!

On our way from Las Vegas to San Francisco with our family of 6 for a wedding. The check engine light turns on and we discover after a trip to AutoZone that the Camshaft sensor light on the Dodge Durango is bad. We were on hold for over 40 minutes with roadside assistance then a full message recording comes on and promptly hangs up on us. After calling back and on hold for another 20 minutes we find out we are to take it in and exchange it. We want to make sure they have a full size Suv for our family of 6, but they only tell us that they see 3 on each not unless we drive another hour out of our way where they have 15.

Where to begin. First, pick up was in Tampa where they advertise at airport but they are not. They are actually a decent distance away. Car was supposed to be ready at 8AM. It was not ready even at 10AM. Car was clean. Drove 70 miles in it. Returned in Orlando. What a nightmare. Returns were labeled by the office. I parked, unloaded and went inside. She then told me I had to move it to the dark back of the building (this is at 5AM) even though the sign stated returns were at the front. She said the sign is wrong and that she would not complete the return. I walked to the security booth where she took the key and drove off. No one completed the return. I have called customer service 3 times and I’m only held on hold for hours. Literally stayed 7th in line on hold for hours!

I rented a car from this place for my Florida trip, they are the most sleazy company I ever dealt! Kept on over charging things, you have to, have to watch your total bill! They charged an outrageous SunPass daily bill. The prepaid gas is different what's on the bill and what they are advertising on the counter. I was billed to book the car on March (3 months prior to the trip) and they still charged the full amount again after I returned the car, instead of paying the balance. Good thing my wife checked the credit card bill, otherwise I would of paid closed to $600 for a week used instead of only $367 (the quote and paid $249). BE CAREFUL!!!

MY ONE AND ONLY TIME EVER USING THEM. I was charged for a dodge charger. A good price I might add $149 for 5 days. When I go there they don't even carry those. They gave me a dirty scuffed up CAMARO as a free upgrade. (That's not an upgrade if you know anything about cars.) They overcharged me for insurance when was not communicated until the receipt at the end. Overall I spent $309 for a car that was supposed to be $249 with the insurance. The lines are SO long and the people SO rude, I could not take care of it at the counter on the spot. I called and they could not help me because it was a closed rental. By the way... Even though I did not return early they actually charge you EXTRA which I just noticed on the contract. $35/day for each day you RETURN EARLY. This company is crazy. Do not support their fraudulent and scamming activity.

Could not find counter, slow service, car was dirty inside and out, burn hole on passenger side along with black marks, several major dents. Would have asked for another car but no one available. Car smelled of smoke. Not the way to start a holiday trip. Overcharged for plate pass, ended up being much more expensive than advertised. This is a subpar car rental offering "Cheaper" rates which end up being twice what we should have paid. Sad excuse for a business.

A terrible waiting for 1 and half hour ever for rental car pickup. Customer services lie telling there is a lot of toll in the city. They tried to get extra money from you by prepaid for the toll you will save money. Lot of lump sum extra charge. When returned the car, They don't have a hard copy of receipt for you. Only through email, I was rushed out to catch my flight and didn't have a chance to check email till later. I found out there was extra charge. Call them the next day, the person on the phone asked me to wait to transfer to the billing department but instead the phone hang up. Never again!

On 7/17 night, I flew into Fort Lauderdale from Las Vegas Nevada. Wife and I arrived late around 9 pm. My wife booked Fox Rent A Car because it was cheapest rental service online. First, we had to wait half hour to take a shuttle from airport to the rental office, which is located off-site of the airport. We were greeted with a young ** staff who didn't speak fluent English!!! And was rude with no customer service or people training. After he checked our reservation he suggested a different vehicle from which we booked. Secondly, we were approach by a manager and both asked us, "If we have ever driven in Florida?" I said no. They made us aware of the many toll roads and she proposed to us into buying a Toll Coverage of $8.99 per day unlimited. We said yes.

I book my car online and when I arrived nasty unpleasant Indian guy name Marshidan told me he doesn't have the car I book. The waiting line was very long and I waited for a quite some time then he send me back to find car I will accept. No choices!!! After I pick one I have to see his face again. Disaster and wait in long line because he will not help me the right way!!! Never again! Sad I didn't look at the reviews before.

On 8/22/17 night, my wife and I flied to Fort Lauderdale with Spirit airline from Los Angeles. I arrive FLL at 5:20 am. My wife booked Fox Rent A Car because it was cheapest car rental service. We took shuttle and arrived rental office, which is located outside of airport. We arrived there almost 5:45 am, but nobody greeted us even though I could hear somebody having dialogue each other next room of reception. My wife knocked and said, "Nobody here?" One lady came out then. If my wife did not say anything, we don't know how long we waited even though shuttle driver already came and go around the room.

Never rent from Fox Rent A Car, period! I picked up a van at Fox Rent A Car in Denver International Airport last August 18, 2017. It was a long line with only two counters open. It took me one hour and a half to get to the counter. The van was unwashed and unclean inside. It was the worst vehicle I have ever driven. It got worn out tires and noisy engine. You have to step on the gas hard to get the vehicle moving. This caused to burn lots of gas. The other worst thing about this Fox car rental is that they charged me $15 administrative fee for each toll charge. It was my first time in Colorado. I didn't know the highways well. My GPS got me onto Highway E-470, which I received 4 toll charges, $3.70 each, not so much and I had no complain. But with the excessive fee of $15 charged by Fox for each of the 4 tolls, everything totaled up to $74.50. This is a pure ripoff by Fox.

Fox Rent A Car was paid $639.00 by GEICO. In addition I sent a check for $100.00, my deductible, to Fox on 08/15/17. This is for the repair of a quarter-sized chip in the windshield from a pebble. I spoke to Safelite AutoGlass with a repair shop less than five miles from the drop-off location of the rental in Costa Mesa, CA. The cost of the windshield repair for a 2017 Jeep Renegade, including tax, is $113.71 [same day service]. Fox has received $739.00 for this incident. This is much more than reasonable for the total of a $114.00 repair, plus the cost of driving the vehicle to the SafeLite, plus their administrative cost. My deductible for a year is $100, which I send a check for to FOX. FOX wants me to pay additional $100 administrative fees, which I don't think I owe them.

I wish I read all the horrible reviews before I got myself involved with Fox Rent a Car. I went to Miami on the 4th of July weekend 2017. I had reserved a car with this company that started forcing me to buy their own insurance which I refused & declined to take their car. I asked for a cancellation document, they refused to give me one and said they cancelled my transaction. I wait until early morning hours to get a rental from another company. Long story short - Fox charged my card $200.74 for the rental, $150 for damages for a car I never took, & $66.92 that I returned the vehicle late & to a different location. The day they allege I returned their car I was in AZ working. I disputed the transactions with my credit card company they credited back my account but later reversed those transactions because Fox provided paperwork that made them believe the transactions were valid.

I have rented from Fox multiple times in Las Vegas, this agency has attempted to defraud me on 3 occasions. My last and final rental was over a gas charge, I returned their car completely on full and was later charged $129 for gas. I provided supporting documents showing that I purchased gas moments before returning their car and they still would not refund this charge. This company does not practice ethical or in many instances legal business practices, I would highly recommend not doing business with Fox rent a car.

Do not rent from this company unless you want to be ripped off, be left in the heat for hours if you have a flat tire or have your deposit stolen away from you! They don't return deposit and find a way to keep it. I rented a car from Fox at Phoenix airport from 8/13/2017 to 8/28/2017 and had a flat tire just 2 days before my agreement ended. I called the road side assistance and was advised that I had to pay $100 to get my tire fixed which I thought was a rip off but agreed to. The assistance showed up 3 hours while I waited at a public place in Arizona heat. Moreover, after they put a donut wheel and forced me to drive with it on the free way to return the car to their location at airport which was not safe when I got there I found out that they didn't only charge me for the $100 but also took 32.92$ from my remaining deposit which was $150.

Two dollar toll at unstaffed toll booth - I identified the toll, offered to pay immediately as I returned the car. FOX charged $17.00 - the $2.00 PLUS $15.00 processing fee. Outlandish. Won't rent through FOX again.

I pre-paid for a car rental from FOX online through CarRentals.com and purchased additional insurance for my wife's trip to PHX to see her family. The FOX agents in PHX cancelled my original reservation, issued a refund, then created a new rental agreement telling my wife she had to sign for the insurance - instead of being a $9/day charge it was at $25/day on top of the $27/day for the car and they wanted her to buy full tank of gas and buy GPS and more! I purchased a Premium Ford Fusion and they gave her a Toyota (and I'm from Detroit so guess how I feel about that - buy American!! thank you very much!) My original three day rental for $150 turned into a charge of $386.15. Luckily I was able to dispute the charges through my credit card company. BEWARE OF THESE PREDATORS!

I'll start with the positive: The car was awesome. It was a new, Ford Focus hatchback and it was lovely to drive, especially in Maui, Hawaii! Negative: It's complicated. Due to a misunderstanding, I showed up later than the scheduled time to pick up the car by 3 hours. I'm then told the deal online expired so I have to pay over twice the amount. When I returned the car, I was told I would get charged because there was sand in it - I was in Hawaii, of course there would be sand in it. Then I got charged another $70 for 'late fees' - I had said I wanted to drop off the car at 4 pm, and yet on my contract was written noon. I'm exhausted and angry so I can't properly express my frustration, but I hate this company.

We arrived to the car rental place and were greeted by a very unfriendly Rep, Amber. She barely acknowledged us and said, "License and credit card." She then proceeded to say that they only have upgrades as they were overbooked. We've been used to this in traveling so I said "ok great, we'll take a free upgrade!" She said 'uh no, you have to pay.' I explained how I didn't understand why we'd have to pay as our reservation was made weeks ago and confirmed the price we'd pay at pick up. We arrived right on the time we said we would, so what's the problem?

I should know by now that you get what you pay for. Neither customer service nor roadside assistance were easily reachable by phone or email during the 9 days I rented my car (despite paying an extra fee specifically for roadside assistance). Almost immediately upon leaving SFO for Napa Valley, the warning low oil indicator light turned on. It turns out that I drove for the final three days of my trip, including a 2-hour drive back to SFO, with the oil indicator on 0%.

I started renting from Fox at the Montego Bay location. Starting 2015 my first experience was ok but after that oh boy customer service is very horrible, customer service is very poor. The employees that works in the office is very unprofessional along with the person that manage and owns it, cars are old and filthy. My last encounter was August 2017. Was left stranded at the airport because I was told they ran out of cars, employees would not the telephone. When they did answer they said shuttle was on its way. Waited over an hour, had was to go with another car rental company. I was there in May 2017. Reserved a car. Ended up with a bus cause they claimed they ran out of cars. Please take these people of the websites.

In April I was internet shopping for a five week car rental in Salt Lake City. Fox clearly offered the best price so I contacted my travel companion in another state and we agreed to rent with Fox. Two weeks ago I found that AAA could get the same car through Hertz for $400 less so we made reservations through AAA. On 8/1/17 I called Fox to cancel my reservation with them. I got a recorded message saying that I was caller #19 and someone would be with me shortly, or I could go to their website to complete my business. After 20 minutes I was up to #11 position but I knew that I could not wait another 25-30 minutes so I hung up.

We waiting 2 and 1/2 hours for a dirty, smelly rentals. My daughter’s door kept opening. There was no child safety lock on it. The waiting area which was outside was very dirty and it rain. My suit case with my clothes got wet. My daughter slipped and fell in a big puddle of grease and water trying to dodge an huge pool of water. She fell right on her butt/hip. My father has the car rental info **.

I would choose zero stars if possible... We rented out of Salt Lake City Airport on July 26, 2017, Toyota minivan. The car was far from clean by the time we have it. After 2 hours driving, we had had "Maintenance Required" signal on the dash board. We have called to FOX road assistant and they told us that we can continue to use the car but take it for the maintenance if we will see one of the Firestone services on our way. I think FOX company has found the best way to maintain their cars. On the day 5 of our trip car didn't start - the battery was dead. We call to FOX road assistant service and to the local car service. FOX said that we can replace the battery at the local service and call them back to get a credit card number for the payment. After the battery has been replaced we have spent about 2 hours trying to call to FOX without success.

Flew to Denver International Airport with a pre-existing online rental with Fox Rent A Car, stood in line for over an hour. There were only 2 service people working the counter and as time went on they added 2 more. I was then told there would be a $150 security deposit which was news to me. I then had to find the car check it out and walk back into the line to turn in the check sheet. What POOR customer service. So I spent 2 hours till I got going. Efficiency and speed are not within their vocabulary.

My family went to Orlando for a funeral and found Fox Rent A Car, which was priced reasonably for the Ford Explorer we rented from 8/2 to 8/6. It was very hot, well it is Florida in August, and got picked up by the shuttle to take us to Fox Rental. When we arrived at the facility, we walked in only to find a line of about 35 people in front of us. It took us over 2 hours to get our keys, and we did have a reservation. It became comical during the wait and decided to time how long it took each person to get their keys. The longest was 27 minutes and the shortest was 7 minutes. When we got to our Ford Explorer, the car was filthy, low tire pressure, and then the light came on indicating an oil change was due. In the future, even if we have to spend a little more, we'll rent a car from the airport terminal. You have been forewarned.

Reserved a van for a week use on Priceline for a Fox rental. When I arrived at the office and having waited in line an hour the lady told me that their cars cannot be driven across state line. Nothing in the information on Priceline stated this requirement. Had to go back into the airport and rent a car from an onsite reputable company at the last minute and with added costs over the Priceline offers. Also, they had no problem with crossing the state line. I believe unusual exception should be presented up front.

I too would choose zero stars if possible... We rented out of Fort Lauderdale Airport and returned in Miami. Both ends were disastrous! It is offsite at the Lauderdale airport which is first bad sign as most are right there at terminals. Took my husband OVER 2 HOURS to get rental and then the rental had a HORRIBLE smell, had to keep windows open. Overall car was filthy, my husband had to wash windows to make drivable, which took more additional time. Drove to Miami (only 19 miles) and stopped to grab a couple items at a grocery store and CAR DIED!!! Needed to get it jumped.

This place is the absolute worst car rental company I've ever used. They charge you with any kind of hidden fees you can think of. They charged us SIX dollars a gallon for the gas, and they didn't explain that until they CLOSED the contract so we couldn't tell them no. They'll take advantage of you, and screw you over any way possible. Lastly, we rented the car and got outside to pick it up AND THERE'S NO CAR. They rented us a car to seat 7 people that they didn't even have. If -10 stars were available that's exactly what this company would get.

Renting a car in LAX through Priceline like I have done a dozen times before. I got placed with Fox Rent A Car on this occasion. I waited for the shuttle 45 minutes. Other Rent-A-Car shuttles came 5 times before Fox shuttle came once. Got to the outlet, line was another hour. I walked to a different rent a car and no line no problem. When I drove by Fox. They had a wrapping line around their parking lot of cars waiting to leave. If you want to lose half a day getting a car use Fox. If your time is valuable use anyone else.

The worst company on the planet ever!!!! Do yourself a favor. Take your business elsewhere. Even if you need to spend a few extra bucks on car rentals it'll be worth it, just not to deal with these unworthy unprofessional company. Starting from staff in the LAX location to the main office over the phone customer service if you can call it like that. No wonder they have the worst reviews possible for a business. If it was worth it I would spent my time and money to take them to court. They should get shot down and suit.

Please trust these reviews and do not use Fox, by far the worst rental company I have dealt with. I decided to go against all of the reviews, thinking how bad could this really be??? And for the price??? Why not??? HUGE MISTAKE!!! My car rental was suppose to be $380, and by the time they were telling us all of the extras we HAD to take (which were lies) and the items they added on without asking, we were close to $530. That is a huge price difference!!! I called customer service to have them refund the unauthorized items and they told me that I would need to go back to the actual rental place and resign the contract when I was already 40 minutes away from where I picked the rental up at.

I arrived at the airport and no one was there... They stated that someone will be there with a sign not true, I waited over a hour then had lady at the airport call. Got there and there was 2 girls there. One she was new and she knew half of what she was doing. The process took like 2 hours. They charge me 500 deposit and my rental was 91dollars with insurance. So they ran my card for 500 and said I will get that back 4 to 7 business days after returning the car excluding weekends and holidays.

By recommendation of a family member I was inspired to rent a car from Fox Rent A Car. My experience was horrible horrible horrible. Upon arriving at the airport I waited quite a while to be accommodated to the rental car location in Orlando Florida. By the time I arrived at the rental car station at Fox Rent A Car I stood in line for 2 hours just to wait for an overpriced car. Your cars was reported to have the better rates in all other rental car locations. After returning back I had to wait in line for quite a while in the rain with several another customers are also waiting very impatiently in the rain. The attendant stated that the car I had rented was not even in the system so could not assist me with getting the proper information for my car. He also referred me to a manager to which I could not find at the searching all areas of the ground.

I would not recommend renting a car from this company. More people was leaving out of there without a car than with one. We reserved a Camaro convertible over 6 months in advance but when we got there they said they didn't have one available so we had to take something else. But guess what was sitting in their parking lot when we was leaving out with another car, yeah a Camaro convertible!!! I believe they didn't want to let us have the car we reserved because they more than doubled their price on that type of car since we reserved ours. And they make you take their insurance which was a lot more for 11 days than I pay for a whole month on 3 cars. Our son got a car right from the airport cheaper than what ours ended up being going with this company.

Waited 3 hours to pick up the car because they run out of cars. Waited 30 mins to return the car because nobody there to sign off. Came back, found out that they charged additional $200 for the insurance even I have told them to decline the insurance. They hide this charge in a separate credit card transaction without my knowledge. They only explained to me the regular charge. Completely sale misrepresentation. Talked to them and they claimed I have signed the contract which authorized them to do any credit card charge even I did not know. To me, they are just a bunch of crooks. Stay away from this company, whatever $ you think you might be able to, it is NOT worth it

If I could choose zero stars, I would have. Fox at SFO is horrible all round. To quote a line from a movie, they are renting a "fleet of ** boxes." Their customer service sucks! Their cars are dented & scratched up. I don't know how they still manage to generate any business.

When you read the reviews, believe them. Unfortunately I need not believe any business could possibly be as bad as the reviews I was reading. THEY ARE!!! Service was terrible. Pressure for insurance, tolls. When I told her I had insurance with my company she said that it did not cover a rental and yes it did. She told me had to buy daily toll which I did not. Never went through a toll. I ask the manager if they worked on commission and he said yes.

We went to Florida in June 2017 for a funeral and rented a car. While parked a dry palm limb fell on the car and damaged the hood. Our insurance paid $1193.92 for the damage. Fox Rent a Car is seeking payment of $150 from us. All the paperwork regarding the claim was done within the company. There was no subcontractor that would require additional personnel but we are told we need to pay administrative fee of $150.

We were cheated, blatantly, by the San Francisco airport branch of this company. We rented a car from them on June 27 and returned it June 30. When we picked up the car, people at the desk - several - and also people at the pickup point told us that there was a special promotion, that we should not fill up the car; the gas would be free. We asked carefully and repeatedly because this seemed very unusual. And when we returned the car, we again asked and were reassured that this was the case, a special deal. But when we were billed, we were billed for almost $50 worth of gas. And on the phone the company denied that there was such an offer, that we had misunderstood.

I do not recommend Fox rental car at all. At first it looks like cheaper than other rental cars but they will rip you off, it is more expensive than other car rentals. Following are how they overcharge you, similar to other customers complaint reported.

I would never recommend this scam of a company to anyone. I never heard of this company nor used this company. My sister in-law found the site and told me about it. I was looking for a company that wasn't almost 300 dollars just to rent a car for a week. I usually use Hertz or another company on MCO airport and pay less than 220 for 8 days. But because the time my vacation is scheduled it is a high demand so every place was higher than I ever paid. So when my sister in-law told me about Fox I decided to see what the price was and it was under 200 what was great. Now remind you I reserved the car and Thursday at 6 something. I picked my location where I wanted to pick the car up from.

Fox Rentals at the Fort Meyers Airport in Florida seemed to offer a very good deal for the money, but after the rental was complete, they kept an additional $71.00 of my $400.00 deposit. My rental cost $12.25 per day and with additional taxes, etc., which came out to $36.75 for 2 days. When we rented the car, the office only had one rep at the counter with a line out the door. While we were there we witnessed a lady being held up by a non-functioning trunk on a convertible with 3 additional Fox Rental employees trying to assist her. This occurred with 5 people waiting in line for cars with the one representative at the counter. When we finally reached the rep, she rented us the car informing us that if we returned the car by 11:15 AM on the day of our return (allowing an hour grace period), we would not be charged an additional day. We didn't return the car until 1:30, 1 hour and fifteen minutes past the grace period. I expected to be charged an addition $12.50.

We rented a car for 4 days. SUV was newer and not too bad, but the heating / air conditioning was not available in the rear seating areas. There was no air flow, and the instrument panel had no way to direct air to the rear areas and looked nothing like the ones in the owner's manual. We lived with it and could not complain when we dropped off because there was no one there in office. We did not purchase the "toll package" because we had always just paid the tolls ourselves, or to the car companies. We were told there would be an administrative fee... period. We were NEVER told that there would be an administrative fee of $15 PER toll. That is outrageous. After reading some more recent reviews, we felt lucky that my husband had canceled his credit card he had on file with them, and we paid their inflated fees with a check.

Arrived to Puerto Rico and followed instructions on confirmation email and there was not an answer for almost an hour, when answered the co. advised that the shuttle would be there shortly. Lo and behold an hour later and nothing. I ended up having to call a number to U-SAVE car rental because their shuttle was right in front of me and well they saved the day and had me in a car in 15 minutes. No lie.

I reserved a car through Fox car rental about 4 months prior to my trip. I made it clear that I would be picking up the car on San Francisco and dropping it off a week later in LA. I arrived in San Francisco to pick up my car and was in line for about 40 minutes. When we finally got up to a desk clerk it took another 15-20 minutes to finally get the car. We had a great week and the car was ok although the a/c was terrible and the wipers had no fluid to clean the windshield. We dropped off the car in LA at around 2:30, an hour and a half earlier than we stated.

Do NOT rent from this company. Rentalcars.com told me $184.16 was due at pick up. Well, I waited in line for an hour (yet there were only a couple of people in front of me) at the Fox location at Santa Ana to pick up the car, and the staff was rather rude to other customers (except for Angel who helped me, who was very helpful). Then, they charged me $300 for the car with added fees that Rentalcars.com did not clarify. After leaving, I read the invoice and found unclarified fees, so I contacted Fox after picking it up to clarify what was on the receipt... it has been over a week and I have not heard a reply. I would NEVER rent from this company again.

The woman at the counter was rude and obnoxious! She did not speak good english and she talked way too fast. She did not care about us at all! She told us "she was not our slave and for us to be nicer to her!" All we did was ask her to slow down a bit so we could understand. She was horrid! She said to us, "I am a human!" She rushed us. She acted with an attitude like she could care less that we were standing there. Even the other person at the counter told her she was out of line. She ruined our first day of vacation! All we could talk about was how rude she was and how unhelpful and entitled she seemed. Horrible experience with her! We asked for the supervisor and he was very apologetic. The car we rented was very nice and very clean. But, unfortunately we will not return to Fox Rentals ever because of the person at the desk. That was our lasting impression... it was not a good one.

LESS THAN A STAR! We rented a premium car with unlimited mileage but when we came to pick it up the car isn't available. The lady made some calls to get us a different car but it turns out it's as worse as they were. Our unlimited mileage was gone and they say we can only travel within California. They asked us where we're going and when we told them we're off to San Francisco, they said that, "We only travel to LA and San Diego." Although they let us bring the car to San Francisco, they gave us like a limited 1000 mileage which is not the deal we made when we rented the car. It was very inconvenient and takes us hours before we get the car. VERY BAD EXPERIENCE!

Booked the 2 door Dodge Coupe online and at the time of pickup I asked for 4 door instead. The lady tried to charge me $150 extra to give 4 door car. I did not want to pay extra so I decided to keep 2 door. Later, they never had 2 door available. They gave me 4 door for the same price. It was sad lady tried to charge extra money knowingly that they have 4 door. Also, they took $150 deposit but refunded $140.76 only. I thought probably it was some toll. Now they are billing me $7.50 toll plus another $15 administrative fee. They just want to steal your money somehow.

I used Expedia.com to secure a car rental for our family trip to Orlando June 2017. We frequently rent cars while on vacation from well known rental shops and have always had good experience. Unknowingly, I selected a Fox Rental and wasn't aware until I arrived. When we arrived to the airport we took a Fox Rental shuttle bus to the rental location. When we arrived the representative was insisted that we used e-pass plates $7.00 a day or we will be charged $14.00 a day for accidentally going through express tolls. So we agreed.

Am not sure where to begin. Attempting to double charge my credit card. Impolite customer representatives at the front desk. No support phone number to talk to a live person, "can you please send a shuttle". Attempting to force me to buy car insurance. Having to buy the daily toll pass, $9.00, for a .50 - $1.00 toll on the SunPass. If you don't they threaten you with a $15.00 administrative charge for each toll. Why not just bill the customer for the tolls used? Picking up a car in the pitch dark and having someone walk around the car at check out. Attempting to document scuffs, scratches, etc.

I rented a vehicle in March, I declined the toll transponder as I thought the fee was excessive. Unfortunately I needed to use toll road once. I got on and off at next exit. I received bill from Fox in May, the toll charge was $1.40 and a $15 ADMIN FEE! I knew I screwed up so I paid the fee. I just received a new bill from Fox stating that I owed them another $16.40. The crooks counted my one trip as 2, getting on and getting off! I STRONGLY RECOMMENDED YOU AVOID THIS COMPANY AT ALL COSTS.

Rented a convertible for 10 days with toll pass included. Was charged for crossing bridge, had to jump through hoops to get the charge refunded. Upon return of vehicle I was charged an additional amount as the receiving staff member could not tell the difference between AM and PM and charged me an additional day. Called the company and they demanded I prove to them when my flight left - had to send them my boarding pass to prove what time my flight left! Eventually was refunded the additional day charge. But was then again charged another $150 after return because they "forgot" to charge it upon pick up. Apparently customer service is not valued and neither is transparency. Extremely frustrating experience. Will never rent from them again.

Las Vegas Fox Rental: Twice my luck to have run into this same guy at the counter, a bald Vietnamese guy named "Enrique". Really don't even know if that is his real name. He is more of a gang thug than a representative of For Rental. He twice threw the contract paper at my face, each time he did that and acted apologetically. When I opted no for refill gas and other extra insurances, he stared at me angrily. I hope the GM there Bob ** would do something about this particular person at the counter.

SHAME ON FOX RENT A CAR! Warning: HORROR STORY follows. I needed a rental car fast and cheap -- I found out my grandfather was rushed to ICU and booked a cross-country flight to get there as fast as possible. My husband (same last name, joint credit card account) books me a car through rentalcar.com from Fox to be there when I land. It's a good thing, because by the time I land, I learn that he's on life support and my grandfather is waiting to die at the hospital until I get there from the airport.

We rented a car in Miami. We did not opt for their toll package $10 per for 7 days or $70 since we staying on mainly in Miami beach. We received a bill two weeks later for $10 in tolls and $90 in administration fees. This administration fees are very aggressive and excessive. Secondly, the car they were planning to give us was severely banged up and we had to wait an extra hour more in the offsite location to the airport for a available car. You get what you pay for. For $20 more a day, perhaps we would not had as much trouble from one of the other majors that had counters in the airport.

We picked up our car in San Diego. Apparently no one checked the car, they just filled it with gas and washed it because it was still covered with water. It was around 56 degrees and evening when we picked up the car. So of course we didn't check to see if the air conditioner worked. We drove it through the Mojave desert, where it was 102 degrees, with two small children and the air conditioner wouldn't come on and the car acted like it didn't want to shift into the next gear. When we called to tell Fox, they said someone would get back to us. Fox never called, emailed or anything. When we finally returned the car, they said they would make a note on it. And they would refund us 45 dollars. Will never will rent from them again. Common courtesy would have been to call the customer back and trade out cars.

On April 19, 2017 I reserved a Jeep Grand Cherokee or similar full sized SUV from Fox Car Rental in Phoenix at Sky Harbor Airport for my upcoming vacation starting on June 16, 2017. I prepaid for the car rental in order to get a cheaper rate and had a confirmed reservation in hand when I arrived at the Fox Car Rental location. My flight came in at 11:15 and my daughter's flight came in at 12:20, so I indicated we would pick up the car around 12:00 noon. Her flight got in early so we arrived at 12:15 and then stood in line for almost 45 minutes before finally getting to the desk.

It was a total scam/rip off. You had a deposit money on it and thought you were paying that price for the car rental. Then when you went to get the car they added all these fees and they had a 40.00 gas fee when you return it. The wait line to get out of the parking lot took a long Time. Make sure you get the insurance on the car because if you're some scratch on the vehicle. It's also an off site car rental at the Las Vegas, NV airport. Have to take 2 shuttles. Cars had lots of scratches on the outside and scuff marks in the inside. Cars drive nice. Didn't appreciate the agamet not speaking English and charge me a fees for over things.

We arrived at Fox to learn that the information regarding roof racks, which was provided from a company representative, weeks before the rental, was all false. They tried to give us a van that was scraped, dented and filthy with spill stains all over the seats and nothing cleaned. We objected to this and were given the car we thought we had booked which was fine... Although the rep at the counter told us originally that there were no other cars. The line took about an hour wait to check in. Now we were traveling with a disabled family member and checked into all the details thoroughly in advance of our travel only to find Fox had misinformed us and was not prepared to provide what we had booked. Fees... $400 drop charge to leave car in different location. $60.00 and $45.00 admin charges for driving through unexpected tolls that had no cash payment option. Never again. Do not recommend.

Check in to pick car up took over 1 hr. Car was dirty. Once on road the change oil light came on. Tires vibrated badly. Upon tire inspection I saw the back tires were bald. Will never use this company again.

Do not use Fox car rental. I rented a car from them for 8 days through Car Rental 8 and opted to not get the prepaid fuel when asked by the Fox agent at the Oakland airport. When I got the final charges on my card I saw they were higher than quoted. I called them to get the correction and the agent on the phone says I selected the prepaid fuel. I told her the tank was taken out full and returned full and because the agent mistakenly charged me they need to fix the error. She refused and repeatedly said I signed for it. I signed for the car rental not the prepaid fuel.

Reserved a Full Size SUV. Reservation Estimate: 232.60. Total Charges: 733.49. Charged for an upsell for a lesser vehicle that I never drove away with. Charged for a full tank of gas, even though it was 1/2 full on pickup. Charged for insurance that I explicitly told the agent I did not want. Charged $20 for returning the car 5 hours earlier than I planned (You're welcome). Told by Customer Service my "Airport Fees" were charged because I was at the Airport to rent, even though the location is very much off-site from the airport and you are warned this multiple times by both the shuttle drivers, at the time of reservation, by the airport, and it's on the receipt! Refunded for the Upsell only after I called to speak with customer service after the rental was completed. Could have rented from a far better rated company for less!

My flight was delayed so I spend 30min trying to call Fox Rent a Car to let them know I'd be about an hour late but they wouldn't answer. When I arrived, the car I had reserved to rent was gone! They claimed they had no other cars there so we had to rent an SUV that cost twice as much. They also said we had to get insurance which isn't true if you have insurance! When we went out in the garage to get our vehicle there were lots of cars there! They lied to us. They were unfriendly. Not helpful at all! I was very disappointed with my experience with them!

Granted in the agreement with Fox it states that any toll unpaid when renting a vehicle, is subject to a 15 dollar processing fee. Fox also recognizes that in some states, like Florida (where we rented the car) there are roads where there is no toll booth, in fact the toll is automatically billed to the license tag of the vehicle. Once the driver notices the automatic toll, at that point, there is no way to exit or go around the toll. The simple fact that Fox recognizes these facts and then sends the consumer a 15 dollar processing fee is nothing short of extortion, and unfair. Just a means to generate capital. How many people don't stand up and just pay the bill?

This is my first rental experience at FOX Rental and it was EXTREMELY TERRIBLE! IF my problem is not fully solved, this will be my last rental experience at FOX. The problem is stated below: I reserved a Ford Explorer online and when I got to SFO to take the car, an agent told me there is no Ford Explorer anymore and tried to give me a minivan, but I decided not to have it after I saw the car. Then I returned to the counter and another agent asked me what car do I reserved. I told her Ford Explorer and then she gave me the key! I felt CHEATED, but this is only the beginning!

I thought I would try Fox car rental one more time after having three extremely bad experiences so the fourth strike you're out. Had pre-registered and paid for a convertible Mustang for Las Vegas for Memorial Day weekend. When I showed up there were no Mustangs available so they put me in a luxury vehicle which had cigarette burns in the seats and numerous signs of scratches and dents.

I reserved a full size, 7 seat SUV over 45 days in advance of our arrival to PHX. I reserved this size vehicle because I was traveling with my son and husband from Denver and meeting my daughter and mother in PHX. The 5 of us would be returning to Denver together with 5 large suitcases needing to be accommodated. When we arrived to pick up the vehicle we were told that they didn't have the reserved vehicle available. What then is the point of making a reservation? The agent said that sometimes cars don't come back on time or they come back damaged and this was why they didn't have the car. We were offered a minivan. A minivan was NOT what I reserved! They then told me it would be an additional $10 to add my husband as a driver! What?

Hidden fees total 640. Paid close to 100 ahead of time and at business another 540 which they said they will credit back deposit. I read reviews and there are people complaining that they haven't seen their deposit yet. Quite a huge difference from what they tell you upfront. Especially if you were not expecting it. Will take pictures of car just in case they stick us with something as some of the reviews say they do. Cheaper is not always better. Stick with reliable company that has good reputation.

Picked up car at RSW. Agents were fine. To return car with empty tank she said it was a bargain to buy their gas at $2.41. Drove off the lot and gas stations were all @ $2.29. Next day tire alert signal came on. 44 lbs of pressure in all tires. Could only be that someone paid no mind and filled the tires beyond capacity. Air was taken out at service station. Next day one tire is low. Filled it to recommended amount and did so every other day. Returned the car, they asked about the light. I explained. They went looking for the nail. Said if it was a big one I would be charged. I looked at him and said nothing. Then I returned the car 24 min later than I said I would and was charged two hours of extra usage. Car was not checked out before I left or they would have known about the 44 lbs. Lousy company. Lousy car hidden fees and outright lies. Never again.

After waiting an hour I finally arrived to the counter and I was not able to get the car as the card I used to pay in advance was not accepted. The clerk told me it was not a credit card, which it was. I do not have another card. On top of that, they charge 8.99 for tolls. If you do not get it, they charge 15.00 insurance: I cannot use my own, is what they decide, which is very expensive. Total rent for 4 days would have been 202.00USD. I was able to rent with Enterprise, 4 days, 95.00USD plus the refundable deposit. Fox Rent A Car is the most unprofessional and the agents are very impolite. They lack manners, sales skills, and presentation. Again, do not use this company.

The worst car rental experience ever, no one should use this company! We were scheduled to pick up our car in St. Petersburg, FL at 5:30. At 5:30 we were told it would take about 10 minutes to get it ready. It showed up covered with water as it was just hosed off. There was dirt all over the car and it had not been washed. We drove about 20 miles to the hotel. When we glanced at the gas gauge and it was barely a quarter full, we had to fill it up to go anywhere. It got dark and we had to stop, and get towels to see out the windshield. The back window was so dirty you could not see cars at night through all the grime. We doubt the back window had ever been cleaned in 20000 miles. Prepaid gas was refunded.

Waiting time more 2 hours. 20 plus people are waiting online to get a car with 2 employee servicing. It's unacceptable. When asked for help to get extra employee, answer was 'we are short'. Do not advertise if you do not have enough staff.

We rented a minivan from this business. They did not have the car we reserved. The new car cost more money and had more restrictions once we were on location. They also did not ask us to sign anything showing any damages on the vehicle we picked up. Upon the return of the vehicle they said they found the windshield was cracked!! The windshield was not cracked. They asked me to sign an incident report and admit to cracking the windshield. They asked how many people were hurt in the accident. WHAT ACCIDENT??? There were two other families whom were asked to sign incident reports to things they had not done to the vehicle. They signed our damage waiver!!! FRAUD!! I wish an attorney would look at class action lawsuit with this fraudulent company. BEWARE. DON'T RENT FROM THESE CRIMINALS.

HORRIBLE CUSTOMER SERVICE!! They make you put a $150.00 deposit down, tell you it won't be charged to your card and then it is!! They also did not ask my husband and I if we were married and assumed we were not, charged us an extra $50 for an additional driver when their policy clearly states... "Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements. Additional drivers are not permitted when using a debit card or cash as payment at the time of rental. Charges for Additional Drivers - USD/10.00 to USD/10.99 per day per additional driver. There is no charge: (1) at California locations, (2) for the renters spouse, same-sex spouse, or domestic partner or for the companion driver of a renter with a disability who cannot operate the vehicle."

Rented recently from Fox in SLC UT. Took 1.5 hours to get my car. The first car I received had a huge bulge in the sidewall of the tire and they could have cared less about the safety impact from that tire. They did rent me another car upon my insistence but only after they made me stand in the return line to return the current car so I could rent another car. The manager sat in his office while everyone waited for the two agents to get cars rented and checked in. When I complained about the amount of time this was taking to get a car and the method of return to get a new one his total unconcern was profound. NEVER EVER rent from this SLC car rental company! You will regret your decision!

I would never recommend Fox rent a car. We never had one and we rented recently in Seattle, WA and PHX, AZ due to their economical rate. However their service is so poor and reps are very rude. During Dec 2016, our flight arrived late at night in PHX and when we arrived at rental car location to get the car there were only one agent to help and there was a long line. He was working so slow that he didn't wanted to help people to get their car quicker.

Got to the airport early to pickup car. Went to the rental counter and they tried to add on everything in charges but the kitchen sink. I explained I didn't need all of those extra upsells and the girl at the counter kept trying to sell me more. She then wanted to give me a "fun" car and I explained I needed the car that I ordered due to functionality. I was on business, not there for fun. Finally went to go get the car and had to wait close to an hour because there weren't any cars in the type I requested. They only had "fun" cars available. Then they found one I needed and had to clean it first and it took even longer. Finally they bring the car and it is covered in dents and dings. We insisted that they walk the car and make sure they note all of the dents and dings in the car.

Reserved a rental thru Southwest Airlines when booking flights. Arrived in Phoenix from Eastern Time zone at 9:00 local time (midnight at home). Very tired and foggy after a full day of travel. Waited in line 2 hours at Fox rental counter. Was given no info about rental until all screens were signed and credit card was processed. The size car I reserved at $341 was not available, and I was upgraded to the next size for over $500. Car was filthy, and had damage on several panels. Learned a lesson - don't choose the cheapest rental from the matrix. Classic bait & switch.

While I was returning my vehicle to Fox Rent A Car on April 25, 2017, 9:32 am, at the Oakland California location, I was standing next to the car I was returning talking with the employee checking in my car upon returning it. I had just handed her the keys, which she had asked for. The driver's side door was open and that is where I was standing when a car backed up and into me, hitting me in the hip and the shoulder. I had a family member with me who witnessed everything. I said to the employee, that car just hit me, she said yes it did. I felt my hip and shoulder were sore and I could walk and move so I walked to the front passenger window and looked in. The window was up, the driver refused to open the window or acknowledge me in any way. I said, "Dude you hit me." No response. At all.

Almost a year ago I rented a car from Sea-Tac Airport. I put a $150 deposit down because at the time I was under 25. This was supposed to be put back on my card, but about 11 months later I still haven't seen this money. I have made numerous calls, sent emails. Employees only respond to calls and they state that I will be refunded in 4-6 weeks. DO NOT RENT FROM THIS COMPANY! They are frauds trying to steal our money! I'm going to have to file a lawsuit to get this money back.

I made a reservation for a Camaro convertible almost 2 months before my niece's wedding. A week before the wedding I called to confirm my reservation. I was told I would have a Camaro convertible reserved on April 28th. When I arrived the person at the counter said the only car available was a Dodge Caravan. The Camaro convertible part of the wedding. I will give the counter person credit in that he did make phone calls and it wasn't his fault that the car wasn't available. I had to go to Hertz and pay more for the car. It was part of the wedding so I had no choice but to pay the extra money. Fox offered a better price but didn't come through for me. In the future I will stay with Hertz or Alamo. They've never let me down the way Fox did. I won't go to Fox Car Rentals again.

I was renting a car at San Francisco Airport. What a bad experience! Stay away from this company! At the desk guy, his name was Nick, told me that the only option to pay tolls was to buy plan from Fox for $50.00. Otherwise I would pay toll plus $90.00 penalty each time I use Golden Gate Bridge. He never explained I could pay tolls myself using the website. He also "advised" to prepay full tank of gas so I could return a car with a quarter of tank gas. I agreed and signed on small screen not really being aware what I signed. Paper hard copy agreement with signatures is produced after signing.

Do not use this company to rent a vehicle. They have the worst customer service. We rented a 12-passenger vehicle for a recent trip. Due to flight delays with weather issues we were going to be late picking up our vehicle. They told me I could no longer have the vehicle, that I had already rented and paid for in full. But they would use the money that I had paid to rent a similar vehicle but now that vehicle was going to be double the cost I originally paid. I spoke to multiple people in customer service and was told there was nothing they could do. I was not able to get a refund or the vehicle. They didn't care or honor their agreement. It was robbery.

We had a terrible experience with Fox at SFO airport in January, and I would warn anyone away from them. We go to California every year to see family and usually rent with other companies, but got a surprisingly good deal with Fox via RentalCars.com. This should have been a clue. When we arrived at the rental car counter there was a two-plus hour wait for a car, and it was three hours total before we drove away with our car, which really compromised our vacation plans for our first day. Plus, the car we got wasn't fully cleaned. We were headed for Southern California later in the week and paid for PlatePass for our entire eight-day trip, and Fox ASSURED us that PlatePass covered The Toll Roads in SoCal.

After a 2 hour wait in line at 1:30 am, we finally were at the counter. The representative had me sign various screens, but provided no information about what I was signing. We got our "upgraded" car, as they had run out of the one I reserved to find out there was no room in the trunk. There was nobody around to help us, so we stuffed the luggage in the backseat. We made do, and were just going to chalk it up to a bad rental car experience and vowed not to ever use Fox again. However, I then received a bill for a toll. First of all, I only used the HOV 2+ lane, and the signs said HOV 2+ no toll. When I called the Fastrak, they said there was no record of a toll on my license plate, but Fox is billing me for the $1.50 toll plus a $15 admin fee.

Customer service at San Francisco airport. I have been charged more than a double for the car rental that I originally booked through the Priceline. Priceline was no help. I drove 32 miles on the car and being charged for gas $36 dollars. Also for a rental car they charged me $134 dollars for two days. The car was a Nissan Versa automatic without power windows and locks with 44k miles on it. Horrible experience. Will never rent from them again. Also the car a lot of damage on it.

I booked an SUV through rentalcars.com reference number **. I called Fox Rent A Car on February 16, 2017 and spoke to Irad, after being on hold for close to one hour who ASSURED me that there would be an SUV available to me and if there wasn't the type that I reserved I would be upgraded at no additional charge. When I arrived at SFO on February 19, 2017, I was greeted by Maira who told me that there wasn't the type of SUV that I reserved, there was only ONE FORD EXPLORER in the fleet and I had to take that car. She told me that I would be charged $70 a day for the car, inclusive of all taxes, for a total of $420.00. I asked for a supervisor, I was told there wasn't any around. I asked her to honor my conversation with Irad, she handed me back my drivers license and told me to look elsewhere for a car since she will no longer help me.

I rented online through Fox. Did they tell me that the company I was getting my car from would be called Easirent? NO. Was the Easirent shuttle marked clearly? NO, not at all. Did I receive something to actually read before signing? No. I was told I had to put a £30,000 deposit on a credit card if I wished to rent from them. I don't have that high a limit on my credit card! Instead of pre-printed well thought out info, the agent wrote many letters and numbers down that meant very little to me after being awake for 21 of the past 24 hours.

Rented car from Fox in Fort Lauderdale. Usually no problems. Long story short, I arrived a few hrs. after my pickup time (weather delayed flights) and I was told my deal (through Economy Car Rentals) had expired. I also had made a down payment. Agent said not to worry. Gave me "free" upgrade to larger vehicle. That should have piqued my interest a bit more. I already had a full sized reserved. Anyway, after returning car and getting deposit back, my $178 car deal was now $554. Manager said he would look into it. Agent also told me I HAD to pay for insurance. I have NEVER had to pay for insurance. Make sure you ask all pertinent questions and never assume anything from this business.

Fox car rental in Ft. Lauderdale, Florida (2016) and same at San Francisco Airport (2017) tried to scam me in several ways. Ft. Lauderdale electronic tolls for highway and San Francisco tolls for bridge. Both instances were result of Fox lying, cheating, misrepresentation -- What they tried to do is illegal. Also, in San Francisco they tried to double the original Travelocity contract price. Travelocity was no help. I am refusing the extra charges with my credit card company and won't pay any of the charge until Fox agrees. I have an 819 credit score and am not worried about any resulting credit card fallout. Fox appears to be across-the-board scoundrel.

I am a foreigner from Singapore traveling to USA for holiday in Nov 2015 and rented a car from Fox Rental. I felt realised that I was cheated with all the unnecessary insurance and charges which the salesman Mr. ** told me it was mandatory. Attempt to call him before leaving USA was futile. While back in Singapore, I wrote to them but they never call or write back. I will advice all my friends to avoid this company.

I was overcharged $150.00 on my car rental after a horrible Fox car rental experience from Orlando International Airport in Florida on Mar. 13, 2017. I cannot get this problem fixed, via website, phone, email, live chat or any other means. No one ever answers the phone, not while you are in car, not after, not while enduring hold times of 40 minutes at a time. The "Live Chat" so-called service will not help either. This company has very few employees or very uninformed ones, and is incompetent to do business. I never intended to actually rent a car from them, but while booking a trip with Travelocity, a demonic diversion app took my reservation for a mainstream good car rental company and dumped it without my knowledge into a reservation from Fox. I recommend that everyone avoid this company, which has extremely bad service.

Arrived in the Miami FL location to find a lobby full of unhappy people from waiting (the line was out the door). Finally after an approx 45 min wait I'm told the reserved car is unavailable. Being somewhat aggravated now, I choose another option which is now more $ because I wanted to leave, had to wait again for them to confirm they even have this vehicle. This choice now also unavailable & aggravation level is at the peak. I have been here for over an hr now. I said "please just give me a compact car." I'm informed the price of $127 is nonrefundable no matter what vehicle I rent. Option 4 now took even longer again finding out if the vehicle is even available. I'm now out the door, waiting for said car to be cleaned. No one goes over the (POOR) condition of this car so having rented many times I make sure this is noted on my contract BEFORE driving away.

My husband and I rented a car in Vieux Fort Airport in St. Lucia in March 2017 thru EXPEDIA. This was our 6th time of renting a car in the Caribbean, but the first time with Fox. Our car was an older model Mitsubishi Lancer. The pick up at the airport went smoothly, but after driving the car 1 1/2 hours to the resort, we noticed that the left front tire was low on air. Closer inspection showed that 3 of the 4 tires had belts showing on them. We had to put air in the front tire, 3 times during our weeks stay. My husband is always extremely careful while driving and parking the car during the week and always washes and wipes it down before returning it.

I was very disappointed with the vehicle we received from Fox. We specifically requested a Ford Explorer, which was advertised as their 7 passenger car. Upon arrival in Las Vegas, we had to take 2 shuttle buses to get to the business. Keep in mind this is 9:30 pm, there was a long line of about 10 customers, there were 2 clerks behind the desk. Each clerk was trying to up sale each person as they checked out, hence the long wait. By the time we had checked out we were offered a Mazda mdx, because we were told they were busy and had no Explorers left. To my knowledge, when a vehicle is reserved, it is not to be given to anyone else.

NEVER RENT FROM FOX CAR RENTAL IN JAMAICA. We arrived in Jamaica at the beginning of our vacation. We were shuttled from the Montego Bay Airport by a Fox Car Rental agent. Upon arrival at Fox Car Rental to process any necessary paperwork and provide payment, the clerk now explained we must deposit $500 plus the daily cost of the vehicle, so we complied. It then took them 2 ½ hours to process and get the paperwork and car ready. Then finally, getting ready to drive off the lot, "Wait sir, the car doesn’t have insurance and we can’t locate the boss, but you can take the car and if the cops stops you, just have them call this number?"

We rented a midsize car from Ft. Myers and we dropped it off in Tampa 5 days later. When we picked up the car, the girl told us it was all set to go. We've rented enough to know that you ALWAYS check out the vehicle before you take off. The first thing we noticed was front bumper damage. As we walked around the car, the rear bumper was scratched and there were a few dings on the side. We went back in to get the employee who noted the damage on our contract. I'm sure we would've been responsible for that damage when we returned the car. Soon after we got on the interstate, the tire pressure light came on for the front passenger tire. We were going to a wedding in Sarasota so we didn't have time to turn around and take it back so we drove it on to our destination.

This feedback is for rental car picked up from SFO airport on 03/04 and returned at LAX airport on 03/07. For this trip, I was looking forward to get a convertible car even though it involved paying $200 drop off fees. If it would not have been a convertible, I would have only paid $100 drop off fee for a economy. I booked through Rentalcars.com. Since no one answers if you call their support number, I had a chat with your representative, who assured me that although I may not get the exact car I have booked (which I completely understand) but I will be getting the same class.

I was on a 4 day visit to Miami with family. The latin medium sized guy at Fox CLONED MY CARD and robbed me usd 1800. These guys are robbers... They charged me more than what they promised, did not give me part of my deposit for no reason and top of all cloned my credit card... STAY AWAY! from fox... They are really FOXY!! They are ROBBERS!!

I got my reservation done with Priceline, once I got there this front desk teller at Las Vegas from Fox rental said I couldn't rent the convertible because it had to be with a credit card only and with a deposit of 400.00 dollars, and if I used a debit card I had to present two bill copies (water bill)/2 bill proof of address that matched the debit card and that they will add a deposit of 300.00. I was not informed all this before I rented the car online. I didn't bring with me two bill proofs, I only carried my ID matching my debit card. He said he still needed two bill proof of address. The rude teller with a smile on his face said, "Ma'am if you are able to find a credit card at the very last moment you seem very suspicious." This man representing Fox Rentals was so unprofessional, rude! My ID's matched my debit cards, this people are not trained well, they are making the Fox rental look bad and lose money. I will never rent from this place.

I arranged for my daughter to rent a car at the Lihue airport location. Being only 21 and a first time renter, I did lots of research and was thorough on the exact costs she would expect. She went to the rental counter and was told she needed additional car insurance which was already covered by her credit card, which included unnecessary items such as roadside assistance etc. By the time she left the counter they had scammed her into almost $300 in additional charges. When I used the Fox online chat feature... I was told rates are subject to change. In addition when you call the Lihue location they never answer the phone and you're forced to play phone tag. Just a horrible experience and Fox clearly employs people with no scruples.

I recommend you use another rental agency. Long lines, additional charges (almost double what was disclosed at the time of reservation), bad customer service, non-disclosure, and just an overall bad experience. There was no problem with the car. I've rented from FOX before, and been good (the only reason I'm giving them two stars), but after this week, I will not go back. When I asked about the additional charges, they said that they were emailed to me when the reservation was made. Why would they not disclose these fees WHILE the reservation was being made? It makes absolutely no sense to me. Please do yourself a favor and go elsewhere.

I rented an auto in Las Vegas NV. First off they are off-site so you must take a second bus to the location where there is a long wait. Then you find out you need to purchase their rental insurance for a large fee ($200 for 9 days). Then you find out you must return the auto 55 minutes before it is due back or you are tagged with a large fee. The auto selection is poor and the auto had several large dings and scuffs. The inside had stains on the seats, very poor quality, not what you expect for the price paid. I think I would have done better with a larger national chain, they are not deal. Stay away from them and never book from a 3rd party site (Expedia etc.).

First I have rented from on at least 10 occasions and have an account on file. Since I rent with a debit card there are always certain requirements. Previously I was asked to have complete flight itinerary, I complied and car rented. On 3/7/17, same routine this time they wanted utility bill. I did not have access and do not own smartphone. I asked them to take larger deposit said they had to follow policy. My profile is on file, same address, phone number and other information. 11:00pm in Los Angeles no car. Walked to several other rentals, no cars or $$$$$. Got a return flight home $$$$$. I had to rent room $$$$$. Bad experience that could have been avoided with a little customer service.

Avoid this place. Long lines to check in even with a prepaid reservation. Cars are not ready to drive out even after the long wait. One and half hours later they try to give us a car with a flat tire but said they would put air in it. Really! Why did it go flat! Looking for another vehicle but must find the keys first. Now they need to wash and clean it too. This place should close.

I will never rent with Fox Rent a Car. The girl at the counter was HORRIBLE, rude, actually mad I didn't upgrade, buy insurance or buy the Sun Pass for each day. I showed her insurance card, told her I was driving to one destination and staying. Never had someone so snotty, roll her eyes, snap her gum and on and on. I tried to be nice, it was Valentine's Day. I said, "How nice pretty flower." The people in the lot were nice, the check out guy was nice but Customer Service was HORRIBLE.

I made reservations through Expedia a week before I went on vacation. My reservations for car was confirmed, however when I got to my destination (Costa Rica), on 2/19/17, a Fox representative showed up at the airport and told us there were no cars available. What's the point of making a reservation? Never again.

When I picked up my car there were problems from the start. Which included the wrong car, and trying to change the car I was renting from a hero Cherokee to a minivan. I didn't notice a problem till I started putting my daughter’s car seat in the car. It had a odd smell, but I just thought oh well this will last until we reach her father then we will use that car seat. I left the airport and then I figured out what the smell was. My stupid rental car smelled like marijuana. I was so mad. My daughter was in the car with me and she has severe allergies.

Fox Rent a Car Ft Lauderdale Fla. worst nightmare - I had a prepaid rental agreement. I should have known that something was wrong when You had to pay upfront?? When I got there, there were 3 people in front of me at 9PM. We waited for the one agent at the counter for 3 hrs. Three more agents were in the back room but wouldn't come out. Got going at midnight. I paid for a jeep and got a small Kia Sportage, way too small for my disabled Husband. They brought out the Sportage, it was wet and I inspected it and saw nothing damaged.

We rented a car from the Salt Lake City on February 19th, the shuttle bus picked us up right away. As we went to a offsite pickup we stood in line for over 1 hour. They only had two people helping out at the counter. It was very frustrating. Our agent did give us a brand new car which was very nice. On the return of bringing the car back the line was out the door. We were able to check out but it took about 45 minutes to check out. Luckily we had plenty of time for our flight. I would highly recommend not using this company to save a little money and not have the aggravation of waiting.

At the Tampa location, when picking prepaid car, they insisted I had to pay $150 more for minimal liability coverage. After saying 3x that I prepaid in full and refused to pay any more, the agent said the magic words, "OH, SO YOU DECLINE" the additional coverage. On then did he relent. Most renter's personal auto insurance covers this liability as do many credit cards. By the way, the car had a big hole in the carpet near the driver's gas pedal foot and only when I strenuously insisted, would they make a tiny dot on a pre-rental inspection form. CHECK ALL PARTS OF THEIR CARS VERY VERY CAREFULLY and get damages clearly notated. NET: it is a hassle renting from FOX and rent from them only if you are willing to deal with it to save a good amount.

They were great from the pickup at the airport to the drop off at the Customer Care center to checking out the car I reserved and not trying to sell me anything extra like insurance, GPS or any extras. But they were super courteous and friendly and helpful. And when I returned the car two weeks later it was the same.

Rented a car on 2/8 from FLL location. Drove to Pt. St. Lucie. The car would not start the day we were heading back to the FLL airport. Called the location they said they would come get the car and bring another one. 2 hours later they still had not left the FLL location!! My brother had to drive us to the Airport so we wouldn't miss our flight. In the interim they came and picked up the car and charged MY CARD OVER $400!!! We are on the phone with them as I type for over 2 hours! Tried to track down corporate office in LA... nothing!!

I was charged $76 for a half gallon of gas. I topped it off 30 miles from airport. Was told I would be charged for a gallon of gas... surprise! I was told I drove the car 800 miles and I should have 3-4 receipts to show I had put gas in it. I drove it less than 300 miles and filled up once and topped off prior to return. I had receipt for top-off but not the fill. This is crazy. There were additional charges as well. One star as the vehicle was nice and not its fault that Fox is crooked.

I rented a van from Fox Rental Car at San Jose Airport. It had some dents and I went through them with the lot attendant making sure they were listed. Upon returning I went through the list with the lot attendant. There were no new dents. Now a month later I received a letter that they are pursuing me for damages. I can't think of a way that would be worthwhile to fight it. My word and three others against some vague corporate entity. Sleazy. I will go elsewhere and pay for a car without dents.

My sister and I planned a trip to the grand canyon and Sedona and booked a rental car from Fox Rent A Car company through Expedia, which we planned on driving from Las Vegas and returning in Phoenix Arizona. We were hoping to enjoy a nice drive from Las Vegas on our way to the grand canyon, after which we were doing to make our way to Sedona and finish off in Phoenix. All went according to plan except for the rental car. In my attempts to cut the cost of my trip, I booked a car rental reservation with Fox Rent A Car, because they were offering the best rate for the type of car we wanted, which was a SUV cross over. They were offering a Kia Sportage for $14.89 per day, whereas their competitors were offering the same type of car for twice as much. I should have suspected that this deal was too good to be true, but I figured that this car rental company must be reputable as they are listed on Expedia. Wrong!!!

They try to guilt you into getting more insure coverage from them, even though I told them I paid for the extra coverage online when I ordered the rental car. I thought they were not even going to let me out of the building and told me my coverage from online was not enough & the wrong kind of coverage.

I recently have rented a car from Fox Rent A Car online. I rented for 26 days in istanbul. Before I got the car I called customer service and asked them about insurance. They told me all the cars are full covered so in case of an accident or any mechanical problems, I wont be responsible for it. This was what they told me. So jan 1st 2017 I picked the car at the airport in istanbul. The car that I got was all falling apart, filthy, and not running good. I just picked it up because I had 10 hours flight and wanted leave the airport as fast as I can.

I rented a car from (Fox Rent-a-Car), I was looking for a cheap rental so I won't bothered by the appearance of the business or lack of polite employees. I had no problem receiving the car or returning it, or so I thought. Two weeks after the return I received an email stating that the car was involved in an accident and I was being charged for the damage. When I pulled in to the lot an employee inspected the car and told me to wait for the receipt, I did and I left, now this. I guess this is how they make their money. Suck you in with low prices and then screw you with a bogus claim. DO NOT GET SCREWED OVER BY THESE CRIMINALS!!! When I turned in the car, the employees were throwing a football around inside the building. Just to give you an idea of how professional they are.

They have poor service and product. Was very disappointed with our last rental in San Francisco because I was old that bridge toll charges would be $11/day and that we'd only be charged when we crossed the bridge as I went over 3 times but was charged for 5 days which the attendant guaranteed me.The charge ended up being $11.49/ day instead of $11 so we were charged $57.45. She said the only way we could pay otherwise was by phone only which I questioned her twice on.

The worst experience ever had relating to transportation on any vacation taken. In every aspect it was ridiculously unprofessional and just devastating for her to have to endure at the very first step into what was supposed to be a vacation. Financially tried to resubmit everything two more times and noticed only by a fluke thank goodness - and it was months later. An emotional cancer vacation journey for a daughter (disabled military vet) and mother (stage four cancer). A HEARTLESS COMPANY.

Don’t bother renting with Fox. I made a booking with Fox because they looked cheap for good cars. But then you get hit with so many fees they turned out more expensive than Enterprise. I received a dirty old Toyota Camry when for less from Enterprise I could of had a new Nissan Altima. After I returned the car later on I see on my credit card that I have been billed for tolls. My tolls amount to about $6 but with their admin fee I had to pay nearly $150.00. They never sent me an email to let me know this. I rent from Enterprise now and when I get the same tolls all they charge for is the actual toll bill which would be $6. I have phoned them and when you speak to them they just don’t care. I will never ever ever rent from them again and I suggest you don’t either.

Despite the fact that we reserved and fully paid for a minivan a week before our trip, when we arrived at the counter we had to argue with the company over the rate, and fight back to avoid add-ons (the counter person was quite angry that we would not agree to a larger car, extra insurance or prepaid gas). It was 10:15 p.m., there was no line, and we had a pre-paid reservation, but it still took 45 minutes to complete the transaction. They demanded a $123 deposit (which was never disclosed when we made our reservation through their website), telling us they would refund us $150 when we returned the car. We tried to get an explanation for this, but the answer was nonsensical.

Like many others reviews, I arrived at SFO airport Fox car rental counter at around 10:15 PM. One agent on duty, four people in line, 1 hour twenty minutes to get car. My reservation was for a "premium four-door", they had none. They offered me a Mustang, (full size, two door) which was unacceptable because we would have four people to tour around town and the wine country. No credit or discount was offered for this downgrade. Then when I enquired, they did have a SUV four door but held me hostage to a 35% upcharge from my original booking. I believe this is the way they normally do business. Never again for these crooks.

We used Fox Rent A Car for our trip in Florida and WOW, I do not know how those people sleep at night. It looks as though you are getting an amazing deal until you actually go in and purchase your rented car. They will lie and say their "compact" cars are old and do not have automatic windows, no bluetooth, etc. which is all a scam to get you to upgrade. There are so many hidden fees, it cost double what we paid for our other car rental through another, much nicer company - Enterprise. DO NOT go with Fox Rent A Car, you will regret it and end up spending way more for horrible service.

The Fort Lauderdale car rental office discarded my online reservation made through Foxrentacar.com with the confirmed price. They charged me a higher price and created a new reservation because I picked up the car at 6pm instead of 12pm. They lied telling me that car should be picked up within 3 hours. The online reservation terms show it should be held for 12 hours. Then they forced me to buy rental insurance and refused to take an option of signing a waiver. They told me that my insurance will not cover $1M liability that they require on their policy. I was able eventually to sign a waiver by having my son on the phone who explained to them my rights.

We recently rented a car through Fox in Florida. First of all, the last thing you want to do after a long travel day is wait more. The car was not even ready. It was being washed and this was after we filled out all of the paperwork. The customer service representative up sold us on a toll pass. I asked him first how many tolls we would go through. I told him where we would be traveling to and from for our whole vacation. The toll pass was $70 and he said we would go through a lot of tolls in the Orlando area so it would be worth getting the pass. We went through 3 and each toll was $1.25 a piece. When I called to complain to customer service, they told me they could remove it, but we would be responsible for paying whatever tolls we went through at $15 a piece. They lied and trapped us to get $70 out of us. We will never use them again.

This was, by far, the worst retail experience I've ever had. It took the only two counter agents almost 2 hours to get me checked in and this was in the middle of the night. I arrived at the location at 1:20 am. I didn't leave the location until 3:15 am. At that, it only took me 10 minutes to get to my car and leave the lot. The entire time was waiting in line. This is beyond pathetic and no, they will never get my money again. This kind of wait time was unacceptable when they have giant signs bragging about 'unlimited miles of smiles' for their 'great' customer service. The counter agents didn't care but you could also tell that this location is horribly mismanaged. They should have had at least 3 more agents handling the check-in process.

Omg worst rental car experience EVER. Would rate zero stars if I could. Shuttle from Orlando airport dumped us at a packed office, where others said they've been waiting two hours for a car. 20-plus people ahead of us and two clerks. Never, never again. We are trying to book a car from a reputable company on our cell phone, while we wait. Only possible bright spot was our shuttle driver, Angel, nice guy! Overall -- STAY AWAY!

I booked a rental via car booking.com. I explicitly ordered a Jeep Cherokee so I could use the standard 4-wheel drive. I ordered a book now ahead of time, thus putting full payment down. I go to pick up my SUV at the SFO rental place. They inform me that no Jeep Cherokee are available even though I explicitly ordered the car paying full price ahead of time. They then inform me that the available options are a Rav 4 or a Jeep Patriot, neither of which are 4 wheel drive. I ask why my reserved SUV is not available. The man helping me was very nice but he was unable to answer my question. Instead he tells me his manager says that if I want the car that I thought I ordered, I had to pay an upcharge of TWICE what I paid originally. I was basically extorted money for Fox's lack of car supply. Either they didn't have the car they promised me or they knowingly mislead me on their listing.

To say this was a bad experience is a vast understatement. I can't give it a low enough score. The car was filthy and after we drove it less than 40 miles my husband noticed air going out of the front passenger tire. We looked in the trunk for a spare and there was nothing but styrofoam. We called the Roadside number and never got anyone to pick up. While my husband was on hold for roadside I was on hold for Customer Service. Both of us waited for over 45 minutes. Once customer service picked up he said "you can tell your husband to hang up. I also answer the phone for roadside and there's no one there."

I rented a car through Carrental8.com which was with Fox Rent a Car at the Miami Airport. I knew I was getting in after midnight but the contract said they are open 24 hours. Their facility is off premises so I needed their shuttle. When I landed I called for the shuttle and no one ever answered and the answering machine would not take any messages. I ended up having to spend an extra $400.00 and still Fox has never answered their phones. A typical case of if it seems too good to be true it probably is. I would stay as far away from Fox Rent A Car as I possibly could.

Beware when renting with Fox Rent A Car in Phoenix. Their agent Tommy acted fraudulently on a rental I did in December 2016. I told him no insurance and I would bring back full of gas. Being in a hurry, I quickly initialed the lines and proceeded to pick up the car. When I got in the car, the fuel gauge was not on full. I took a picture and went back to the counter where they noted it and said bring back at the same level. When I brought back the car I had to hurry to get to my gate, so I just dropped it off. Shortly I received an email with my invoice and I noted that I had been charged a $37.00 fee for fueling. I called the rental counter and was told that I had agreed to bring it back and have them fuel the car. Not so.

I booked a car from Fox via Expedia for a trip I had in Cancun. I pre-paid and purchased insurance. When I got there, I was threatened and bullied into purchasing an additional $387 in insurance and was told that the insurance I had already purchased was no good in Mexico. I asked what if I didn't buy the additional policy and I was told if anything happened to the car, I would be detained and not allowed to leave the country until I paid $25,000 in cash. And if I could not pay that, I would be arrested and put into a Mexican jail. I essentially had no choice and paid the extra money. We drove to the hotel and parked the car and never touched it again for fear something would happen. Well when we were about to leave, the car would not start.

Had the car for a week, and over that time a minor vibration in one of the rear wheels became serious. The whole car shook at 35mph+. Took the car back and told the attendant "I'm an engineer with experience designing vehicle suspensions and I'm telling you there's something wrong with this car." The attendant said he'd have it looked after. Turns out I left something in the car and went back to the location about an hour after dropping it off. They had rerented the car, obvious mechanical problems and all, and it was gone (along with the item I left in the car, which they didn't find). I got a call a few days later from a Fox location several hundred miles away, saying that they'd found the item I left in the car, so I know it was there when the car was rerented. Bottom line: Do Not Rent From Fox Rent A Car.

Probably the worst customer service (or lack thereof) I've ever come in contact with. We will NEVER use this company ever again. After an hour of waiting in line, we finally get up to the front, only for them to tell us that they didn't have the SUV we reserved months ago... And better yet, they didn't have anything that say 5 people (2 kids in car seats). They finally tell us we can use the large white church/ that seats 15... Great.

After an hour of standing in line, they offered us (as the only option) a car (from a class lower than what we reserved) with 65,000 miles! I can't even believe it! To make the deal of the year, they had us to sign a doc basically saying that whatever happens to the car (including engine, transmission, etc.) it's on us! We asked for the manager, and he wasn't helpful at all. He told us we can cancel! 2 in the morning and they are not taking responsibility for what they advertise. If you don't want to ruin your vacation, pay a few extra bucks and rent a car from a decent company like Enterprise.

Fox Rent a Car at Phoenix Airport reminds me a car rental at a third world country. The set up is bad, and they don't make even an effort to make their counter look nicer. My main complaint is that I got a car that had both bumpers damaged. (Black, 3 door 2015 Toyota Yaris). I told the attendant who gave me the key for the car, and he was joking about it. He said everything was ok, and he came by and he hit the bumper to go back to place. Obviously this is a joke and this car should have been fixed. I take care of my rental cars. This car had significant damage and if the proper damage fees were collected by other renters this car should have been fixed. I went driving this car for around 800-900 miles and guess what the front bumper was noisy. I can tell Fox are a bunch of idiots because they can't take care of their cars. If this car was not a Toyota it would have fallen apart.

Pre-paid 94.04 for week rental from Fox at Miami airport. Final bill was for 195.67! That wasn't the worst part. I found out when I got to the airport that Fox was off-airport. Never would have rented an off-airport car if I had known. I'm a single female and the area was terrible. Rep told me that I should purchase the toll package before leaving which was 62.93. If I waited until I returned the car it would be over 100.00? I told him twice that I was going to Key Colony and Key West. Tolls for Key Colony or Key West are at most 20.00 RT. I found this out once I left the airport! The car was scheduled to be returned by 8AM. I left Key Colony at 4:30 AM in order to get it back on time and make my flight. I did not have GPS so I had pulled directions from Map Quest. Could not find the return location.

DO NOT RENT FROM THIS COMPANY! This was BY FAR the WORST experience I have EVER had with a rental car company. First, I waited in line for over 2 hours. When I finally made it up the counter to get my reserved car, the cashier was extremely shady and didn't spend any time explaining ANYTHING to me. I explicitly stated that I didn't want ANY extras but she proceeded to charge me for several extra features and DIDN'T tell me about them until AFTER she charged my card. In addition to all of that, there were NO CARS LEFT! I waited ANOTHER hour to just get a crappy car from them that they insisted was an "upgrade." After all of that, they didn't even give me my entire deposit back. All said and done, a 40 dollar rental ended up being over 100 dollars. GO SOMEWHERE ELSE!!!

I recently rented the car in November 2016 in Istanbul. As it was really cheap, I opted for them. I bought extra insurance for 12$. On the second day, I had an accident and despite having the report, they rejected the report (saying "it's written in Turkish. Somebody wrote it for you". Yes the damn report form was in Turkish, so the guys around the accident helped to write it). Eventually, they on the spot charged me 1100 lira (350$) and for the two gallons of fuel used he charged me 20$ which I believe also ripoff. The worst - on top of 1100 lira paid, they kept my 500 lira deposit on the card. So eventually, I paid 1600 lira (the Turkish guys told me that my insurance should cover and the damage is maximum 150$ worth). So they charged me more than 500$. NEVER GO FOR CHEAP OPTIONS. The guy who worked at Erboy domestic terminal of Istanbul airport is very RUDE, very bad mannered person.

Clearly Fox does not give a cheat for customer satisfaction: Fox did not have the car I reserved. Fox only offers me a smaller car but charges me the same price!! Fox customer service never reply properly to my complaint!! Here is the first email I wrote to customer service: "I'm renting one of your vehicles (from Las Vegas to San Francisco) between the 24th of July to the 2nd of August. I picked up the car in Las Vegas "at the airport" and had the worst customer experience ever at a car rental location.

I made my reservation in the morning for pick up in the afternoon in Phoenix, AZ. When we got to the counter, they said they couldn't find my reservation and it was because I made it that day. They said I needed to wait 2 more hours (for total of 8 hours) before their system would find it if I wanted to get the price I booked via Orbitz. I rent cars all of the time and usually book it as I'm deplaning and going to the rental car area - no other company has had this problem. I was running to a meeting for work and needed to leave right away and then they charged me FOUR times as much as what I booked it at on Orbitz. When I asked why, she gave me a list of reasons for extra fees I have never heard of before and she of course said she was giving me a "discount" since I was with a nonprofit. 4x as much! Whoa! It ended up being more than if I went through Avis, my usual go-to company.

I selected Fox Rental through Orbitz and had to change my pickup and drop off time. The website does not have a phone number and had to go through Orbitz. I was on hold for over 45 minutes and gave up. It took a total of 1.5 hours to get them to make this simple change. When we arrived at the LAX airport, the shuttle service was slim pickings. There were other shuttles that came by at least two times before Fox finally came around. It took about 30 minutes to wait for the shuttle and then about 15 minutes to get to the location.

Because Car Rental companies that had facility at Orlando Airport did not have any cars available, we needed to rent from Fox… offsite. I rented via Travelocity and had a confirmation invoice sent to my phone that verified rental cost and reflected exactly what FOX website was offering. Upon arrival at offsite facility (a 15 minute ride and even longer wait to get auto) was told we had to pay a $150 deposit that would be refunded upon return of vehicle. This was not stated anywhere on website or on our invoice.

I wish I had seen this site before I used Fox Rent A Car. It has been the biggest mistake and worst transaction I've had in as long as I can remember. I say this without exaggeration and I agree about one of the other reviewers here. Some legal action should be taken against this company on behalf of we, the consumers.

We reserved our car at the Miami location for pick up at 12pm. It took forever to get the shuttle to the location, then we waited in line for at least 30 minutes. We arrived at the counter at 3:20 pm, they said they cancelled our reservation because we were over the 3 hour late limit (which we were never made aware of). They tried to tell us they only had a Suburban available. After much discussion with the manager, we finally got the car we reserved. We were charged 8.99$ per day for the SunPass (another charge we were not made aware of). Our car smelled like cigarette smoke, the windows and mirrors were filthy, the lighter had no power, so we couldn't charge our phones or use our navigation devices without running down phone batteries. The windows and mirrors were not automatic. The customer service at this place is horrible. DO NOT USE THEM.

If I can put zero star I would do it for this terrible company! We made reservation online to pick up the car at MIA. But soon we realized that Fox Rent A Car location is not at the airport, we have to take a shuttle about 15 minutes. We took a shuttle and we were taking to the terrible, very scary location and place. But we were so stupid and still rented a car from them. We were told that in Miami a lot of toll roads and it will cost us $15 every time we will pass them. And they offered to buy toll road pass for $8.99 a day. Later we learned that the toll roads are from $1.05 to $1.50.

I and my wife, a travel writer for a major magazine, rented a car with Fox from San Francisco Airport for 14 days. Due to an emergency, we have to change our plans and return the car early. We're amazed to discover they charge $39.98/day for an early return -- more for the return than the daily rate. We've never had that happen with any other major car rental agency over decades of rentals. We would like to hear from others who have had similar experiences.

US $3,000.00 as deposit if I refuse to take insurance, then charge me whatever amount and disregard what was agree on, since you already had my money. I could had bought the car and keep it for my next trip. I'm definitely not using FOX. Let's see what the experience with the next one is. This is a very good way to keep customer from your competition. I give you that one. Then you think you can put a claim on it, talk to Destiny as an customer service rep and she says that I have to go back to that location to talk to manager. Mine was an overnight flight landing at 2 am. I called to make sure everything was OK. The person I spoke to said it was a 24-hr location and that the shuttle bus was going to be there.

This place is a big scam. If you decline coverages and make sure they're not there, you'll be ok. I had a nice rep helping me out and she was good. The problems started when I began extending my rental online. I was told there was a 20/day extra fee for this, however, online it only shows ONE fee. This is to trick or deceive customers. I called and spoke to many people and even online, where the people said that this is all I have to pay - no extra fees. I then called days ago to talk to a rude rep on the phone named Frank, who told me I owed over 300 dollars in extension fees. I said "how is that possible if everyone I talked to told me that there were no fees." I'm very about doing my research and talking to people.

I thought FOX was a bargain at the lower rental rates, so I booked a car from the WA Airport in July 2015. The service desk attendant coached me into an upgrade for a very reasonable fee - $12 more per day (which was a lie---- as upon return, I was charged almost 3 times what was quoted to me at the rental desk). I also required customer services on the road as the brand new vehicle's oil light came on. It took more than 15 calls over two and a half days for anyone to call me back!!! Additionally, the front desk reported that the fuel charge would be "around $4 a gallon if they had to fill the tank upon return if gas was needed"; and I agreed since it was only about 50 cents more a gallon than the going airport gas station rate at the time and I knew that I may be pressured for time upon return.

I read all these reviews while we were waiting in line for an hour and a half at the Fox Rental car in LAX Fri. Oct. 21 - 24, 2016. Check, most common first complaint came true. Now I'm getting really worried. I was joking about how bad the reviews were while I was in line with the rest of the unhappy customers. People were beginning to argue because there is no rhyme or reason to the lines. Try going all the way to the right. I think the person checking us out heard me and I was worried about retaliation. But she was very nice, didn't try to up-sell me or anything.

I was told not to worry if I was going to drive to many tolls. That it wasn't a big deal. I was just charged 200 dollars for 10 dollars worth of tolls. They are the most dishonest company out there. I will never rent a car from them AGAIN!

I would love to bring a class action suit against this company. This company should be put out of business! First off, it's a game of bait and switch. They make you stand in line for hours and then say you are late and they gave your car away. I went from a challenger to a Jetta, with scratches all over it, no gas, inside was nasty dirty interior. They also charged my credit card 200 more. I have never had a rental company treat me like this. It's something out of a third world country. I want this company gone!! If you can't do business the right way you should practice in the USA!!

Worse car rental ever. We took an over two hours to get the car, they look cheap but they charge you everything even for using the Bluetooth if the car has one. The car it has damage from previous accidents. We wanted to extend the rental for two days and even if we called way ahead they didn't want to give us the same rate we were paying. They said we will have to come back to airport and rent the car again that they will not help you over the phone. Last, the shuttle don't take you back to the airport they leave you at the bus stop. I will never use this company again.

To begin; the car was not as agreed upon at time of rental, secondly, the car we did receive was dirty inside and out. We rented the car at Miami International and their office is in a back alley of sorts (not well lit, etc.). The biggest complaint however, is the letter I just received explaining that I had $2.80 in unpaid tolls and $60.00 in administrative fees. What it amounts to, in my opinion, is another tax on the visitor to their state. I will not spend any more money in FL.

Avoid at all costs, far away from airport and the staff plays games with the customers when they do not get what they want... More commissions. From the top to the bottom of this company customer service is so far below par it deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.

We rented a car online for our trip to Phoenix to visit family. We made a horrible mistake by choosing Fox Car Rental out of Sky Harbor airport. The online total price IS NOT THE ACTUAL PRICE as clearly stated. Worst experience EVER!!! They try to get you to upgrade, they have hidden fees, they even tell you if you don't buy their extra insurance you would have to pay a daily rental rate if the car is damaged and it "ends up going to trial"!! Seriously!?! Shame on us for not doing all our homework. NEVER AGAIN!! DO NOT RENT A CAR FROM THIS COMPANY!!! The total was not $319... We did not get an upgrade and did not buy their extras... and we have been charged $389 + $186!!!

I prepaid for a jeep and when arrived to pick it up they didn't have one. Gave me another car that was not clean. We had no choice but to take it. And they charged me twice. And now I can disputing the charge with my credit card company. The experience at the pick up is terrible. They try to get you to sign up for so many different things you dont need. They are liars. They should be removed from the list of cars to rent. Go anywhere else but not there. They are bad people.

The rental experience from Fox was a total nightmare! Do not rent from this company!!! You will be given conflicting information from employees and then charged for your ignorance!! Stick with American run companies that speak English as their first language!!!

Reserved a particular SUV online. Flew 5 hours to pick up the car and was told they don't have it. I reserved a price online for $289 for a car they don't have. Finally after arguing with the SALES employee who obviously gets commission we agreed on a different car. When it came to paying for this car the price all the sudden went from $289 to $579. Biggest scam ever. Don't ever use this company!! I hope it gets shut down by BBB ASAP!

Rented three times in 2016 from Fox LAX, and all three time they were the cheapest according to Expedia. The saying "you get what you pay for" applies. They are the low service/high volume provider. The crowds there speak to this pricing/service model. Their cars are a little older and dirtier (our last car had 3 areas of body damage, with almost 60,000, but we got a great price as well). Be prepared to wait for the shuttle bus as well. Advice: Fine if you want low price, but ensure you have your confirmed reservation and price IN HAND, and obtain the body damage slip upon check-out, eg, everything in writing and low expectations, but lowest price as well...

I recently had a horrible experience with Fox Rent A Car. On July 29, 2016, I made and received confirmation for a rental vehicle through Southwest Airlines for 13 days. I was scheduled to pick up my vehicle in Oakland, California, on September 21, 2016 at 2:30 pm. On September 21, 2016, I flew into San Diego, California from San Antonio, Texas, on Southwest Airlines; plane landed at 10:45 am. My original flight into Oakland was scheduled to depart from San Diego at 11:35 am and arrive in Oakland at 1:05 pm.

I had rented a Fox car in San Francisco and was satisfied so when I had to go to Colorado I tried other companies but no less expensive cars were available. Fox indicated that they had nothing that was less than $48.00 per day. I reserved an Equinox or similar. When I got to Colorado I had to wait more than 1/2 hour for the bus along with 8 other people. We finally arrived at Fox to find that another 10-12 people were in line. After waiting 1 hour 15 min. I finally made it to the front of the line. There were 3 people working the counter. When I got to the front, the one girl left the counter. It was finally my turn and I was told that the Equinox was not available and I could either have an Explorer or Dodge Durango, but the Durango was new and the Explorers were several years old. Of course I took the newer car.