Fox Rent A Car Reviews

We booked online because FOX were the lowest price. And in our reservation, it says the final price is $200 for 2 weeks. However, when we were about to pick up the car, the front-desk told us that the price is $500... We were told to have to buy the insurance, which is $120; and were told that we have to buy the toll payment coverage, which is $100 more; and last, the car given to us is not the one we reserved online but a smaller one...

Stated that they were honoring our contract for a compact. Gave us a subcontract. When we returned it and discovered that our tiny car was indeed a subcompact, they said there was nothing they could do. Assumed this was because we booked through Expedia. Now they tell Expedia that they won’t refund the difference between what we got and what we paid for because we didn’t insist on a resolution on return of the car (told there was nothing to do/needed to catch a plane!)

2 days ago, we rented a premium 12 seater van. After 3 hours of driving cockroaches was discovered crawling up the back of the front passenger seat. Then more came out from under the driver's seat. They were all different sizes. One was carrying an egg. After hours of phone calls, they finally told us to drive back to exchange another 12 seater van. They offered a little discount for our inconvenience. Our entire day was lost from our vacation to take care of this ordeal. We just discovered another cockroach today. We are flying back to CA tomorrow and have limited time. We asked if they can help us fumigate our belongings and they refused. Has anyone else have this problem from the Miami location?

Please let this be a warning to anyone looking to rent a car: DO NOT USE FOX-RENT-A-CAR. I was initially drawn to them while looking for a car through Expedia because of their low prices and car options. When I called to alter my reservation to move the pick up time up for hours since my flight changed, the customer service reps at Expedia transferred me to Fox. This is where it all started to go bad. First, the Fox customer service rep tells me that it's not a problem, they can easily move my time up. He was wrong. He transferred me to another woman who basically called her co-worker dumb, and told me that if I wanted to change my time, I'd need to cancel my reservation through Expedia, remake it directly with Fox and it would be an additional $80 added to my total. I agreed and paid the extra $80 over the phone while making the new reservation with Fox.

1. At the counter, the lady lied to me the price is confidential. How can they make business with clients without noticing price?! It turned out a trick that they want to charge you more. 2. They have weird terms that I never heard before. When you signed, I asked them to explain the keys of the terms and they refused. It turned out a trap again which they can catch you for extra charge!!! 3. I figured out all these and they were mad at me. Said no car for me with pride like a judge. 4. I rent car for vacation every year. I was shocked and never had such experiences which cannot be worst. 5. This happened at Fox at Salt Lake City! Avoid them if you do not want trouble!

We had a horrible experience with Fox. My husband, two young children (3,4 YO) and I had a reservation to rent a car in Chicago Aug 21-27, 2019 from Fox. When we got to our destination (after a 6.5 hour delay from our airline), there were NO CARS AVAILABLE. I know what you’re thinking, maybe you got there too late and they gave away your car. Nope. When we were told our flight was being delayed, we called Fox and they redid our reservation to accommodate the time delay because they can’t guarantee a reservation 3 hours past the original pick up time (also a stupid rule). And we paid more to do that. Also, we were among 6 other couples/individuals/families that had reservations and this location of Fox rent a car had NO VEHICLES for any of us.

I reserved a car on this August 30th which was supposed to pick up at Oakland airport CA at 7pm. My flight got delayed and when I got to the rental car counter, it was 8:45pm. The lady told me that my reservation was cancelled because I was late. I asked to book another one. The lady told me a price was more than four times more expensive than I booked online. They don’t take any explain and they don’t give any alternative. They were not pleasant to talk with either. This experience made me down even next day. I will never do business with them again.

Fox has promised to email my receipt the last two times I rented. Still waiting days later. Tried calling-still waiting for a call back after 45 minutes. Tried chat...no one available. Fox has lots of rules to beware of. Cars have been scraped, dinged, broken taillights. Time for a new car agency I think.

I made an online reservation in the United States to pick up and use the car in Mexican territory. When I get to pick up the car I was told that the vehicle I had rented no longer existed, that I had to make a new reservation. But that would be with another company (MEX Rent a Car). The reservation I had made with Fox was 5 dollars per day and for the new company (MEX Rent a Car) was 35 dollars per day. Be careful in booking or accepting promotions from Fox or MEX Rent A Car. The worst service of Diego ** (supervisor) Fox Rent A Car or MEX Rent a Car Cancun-cun Aeropuerto Intl. De Cancun Carret Cancun Chetumal km 22 Cancun QR 77565 tel: +523341708243. Rfc ** siem **.

In short: The checkout process took over two hours with one person at the desk and about 20 of us waiting for cars. The car was older, 40K+, and filthy inside. We used a blanket to cover the rear seat. Tires out of alignment and a bump/rattle in the rear wheels. When checking in I forgot my glasses and when I returned to find them the car was already rented again and they had thrown my glasses in the trash. A worker "found" them and returned them to me as I was filling out a lost/found form. Not a good experience. I'll pay a little extra next time and choose a different company.

Returned from a Miami cruise on a Saturday morning and needed a rent a car in a pinch. Another member in our group recommended Fox Rent A Car so made the reservation, caught the bus to the airport and then Fox's shuttle to their airport off site location. A very industrial area, but not an issue for me. Made my way to the counter w/in 10 minutes of arrival and began the "read and initial/sign everything" from a cellphone sized tablet. Knew beyond a shadow of a doubt I opted for the Plate Pass toll option for $8.99 because there is NOWHERE in South Florida one can drive without using a toll road. (Unless you live there, know ALL the back roads and don't travel very far.)

I tried corresponding with a customer service agent and that was awful. I booked using Expedia and reserved a Jeep Compass or similar. When we arrived it was almost 10:00 pm, ALL vehicles in our class that we reserved were a Hyundai or a Mitsubishi, which in my opinion are not even close to comparable to a Jeep, a total downgrade. I mention the time we arrived as it was late, and there wasn't much I could do with this and just had to take a car so we could get on our way. We went through the 10-12 cars there we could choose from and none were up to my standards. They were dirty on the outside, the inside, and had bad smells.

I booked a Jeep Cherokee for 5 days in San Francisco and I was give an Jeep LIberty instead. (2 very different cars!!) IN their own site the are classified in different categories which are as you can imagine priced differently. I told the guys at the garage and they apologize and said that they are in the same "mid SUV" That is NOT correct. This is not serious, not legal. So I have to get my credit card company involved now... And I have not seen my receipt yet, so not sure what extra charges they add to my bill. It was not explained in the paperwork they handed to me at the airport desk... Very disappointed and very deceiving business practices!! Never again renting a car with this company

Updated on 10/14/2019: I have credits on my account. When I ask the rental agent to use that in new rent on 10/2/2019, I was told to contact the customer service. I don't get any reply when the request was made to the customer service.

Stay away! Two hour wait. No cars available. I don’t mean our class of vehicle. I mean no cars. When I did get one, I had to turn around and return it. Not safe to drive. Both rear tires damaged, dents and scratches all over, smelt like cigarettes. Second car not much better. No supervisor or manager available at location (Seattle) or on phone with customer service. Can’t say enough bad about this company. This site makes me give them a star. If I could give a negative star I would.

The worst one I had yet. Highly recommend to rent a car from any other company available. The customer service, the car and the paying was absolutely the worst experience I had since I started traveling in the US.

One star is the lowest I was allowed to rate. It was sad how poor the service was. Started with a pickup from the airport that took about 25 minutes for the shuttle. Then the person at the counter attempted to charge me $374. on a $84. rental, but luckily I had all my confirmation information, Then he proceeded to lie to me in order to jack the rental up to almost $150. He lied and told me that all over FL required tolls from the airport out to anyplace I go and if I didn't get the toll pass for $8.00 per day, it would cost me $15.+ toll per toll and I would end up paying way more. He then went on to say that if I didn't get the gas waiver from them, then I would be charged a lot more because there is no gas in FL. That was a complete lie. All gas stations were open and sold gas.

We rented from Fox in Denver in August....big mistake. The airport shuttles were 25 minutes apart & packed. We waited for a second shuttle & when we got to the rental building, we waited another hour to get to the counter. The clerks were not at all helpful, and ours had a rude attitude before we even started asking questions. She told us not to pre-pay for tolls and today we got a bill for $140 just for the tolls we had for the week. We picked up our car in a dark parking lot & were told that we needed to record any scratches or problems. Thankfully we noticed that the windshield was cracked before we left the parking lot or I'm sure we would have been charged for that too. We will never use Fox again.

I travel a lot and use various car companies. I’m currently in Denver and booked Fox Rent A Car. We waited at airport over 40 minutes for pick up. Shuttle had no AC in 90 degree weather. Complained when we got to rental center. They didn’t care. Waited another 40 minutes in line for assistance then another 1hr and 20 minutes to get a car. The first 3 cars were nasty inside. Not just floors. Food on seats and in cup holders. Seats had stains where they had not been cleaned in the front and back of all 3 cars. Finally after waiting they took one of the cars to the car wash area and cleaned the seats so we could leave. The upgrade car they offered us was also nasty inside. They’d did not care and said there was nothing they could do. Either take the car or go somewhere else.

My recent 8/2019 experience at the Denver airport with Fox Rent A Car was horrible. My reservation for four days through Carrental8.com (another horrid experience) was supposed to be $207.11. It cost me $270 when, after standing in line for 80 mins, they required me to upgrade from a Corolla to a SUV or else wait longer. My gas tank was 2/3 full when I picked up the car. I turned in with a full tank as required, so that cost me as well. Bottom line: DON'T USE FOX car rental or Carrental8.com.

Back in Nov 18 I made a reservation on Fox Rent a Car on Sint Maarten for July. After I arrived in Sint Maarten airport the Fox representative kept me in the SXM airport parking lot for 30 minutes and then he said, "There would be no car available for you since no one has returned the cars." Then he said, "If you need to rent a car, I can get you one with other company with higher price." After going back and forth I decided to call their office and they told me that "We can't get you car because you have 2 reservations" which was not true. Basically, they are SCAM! Please DO NOT use this company.

Fox Car Rental in Denver was a little cheaper than other options. But the experience we had with them definitely made us wish we had chosen just about any other option. First of all, the line to get the car was over 1 hour. We tried repeatedly to cancel the reservation online but were informed we could not this close to the rental time.

Worst company I have ever rented from! Nothing but lies and will take every bit of your deposit and give no explanation or reason! I’m calling BBB and my credit card company. DO NOT USE THIS COMPANY FOR ANY REASON! You’re better off walking. I have tried reaching them to resolve this issue and no one will call me back or answer my messages. I have tried everything! All social media is ignored as well! This is BS!

I have rented from Fox several times before, also in San Diego, so I am writing this because of one very poor experience today. The rental agent was great but when we went to the second floor there was a guy who said, "Take your choice of two vehicles," and then he disappeared. Not quite knowing what to do, we got in one and drove to the exit where we were second in line. The female attendant directed the car ahead of us around to a parking area about 40 feet away. There, she engaged that customer in a very long conversation lasting well more than 5 minutes and the back up of vehicles behind us grew to 3 other cars in line waiting to get out. Finally she came back and we proceeded to go around the vehicle to record the nicks and scratches and dents.

They triple charged my credit card. I was quoted $91 for 2 days. They made me pay $238 instead (without insurance). I was not given the car I was promised. They gave us an older car. It was uncomfortable to drive. First and last time using their services.

STAY AWAY!!!! We got charged over $300 for 3 day full size car. They charged us for gas and roadside assistance that we never agreed to. They also added early return fees for returning the car hour and half early!! When we made the reservation on their website originally, our estimated cost was $130.

Last week I rented a car from the Orlando airport Fox off-site location.

Took over 2 hours to get our minivan and then they gave us 3 different wrecked vehicle. I am not talking little dings and dents but major damage and cracked windshields, torn carpet. Then they charge me $$$$ way over the contract price and could not explain the charges. I now cannot get through customer service.

I will never book with this discount rental company again. Live and learn-you get what you pay for. Stay away from Fox Rent A Car. It's not worth the hassle.

We rented a car so that we could have a new dependable vehicle for a trip from California to Park City, Utah. We were given a Jeep. Unfortunately, the vehicle was not serviced properly. On the way back the vehicle kept turning off in the middle of the highway. Dangerous at 75mph. We called Fox at approx 4pm and they said they would have a replacement vehicle in three hours. They did not arrive until past 11pm (seven hours). We were travelling with a one year old and had to check in to a hotel at a cost of $101 for the night. Furthermore, we lost the reservation we had in the middle of the trip. Thus far, they have not adjusted for the problem and inconvenience we experienced. Will escalate and see how they handle the problem.

I had a daily insurance fee of 17.00 a day. When I returned the car, there was a small ding on the driver’s side front window from a rock that hit it I the freeway. I had to fill out an accident form and the inspector said I would not be charged. Next thing I know is I lose my 150.00 deposit for the ding. The car smelt like dirty feet when we got it. We were also hit with several add on fees that made the car cost about 20.00 more per day than other rental companies. This car rental cost me more than the plane flight, the hotel or any other big purchase on the trip. Save your money.

I booked a rental car from the Orlando location for our Disney Vacation- July 2019. As an experienced traveler - I will have to say DO NOT EVER book a rental vehicle with this company! We arrived at the airport and easily found the pickup point - this was the ONLY good part of this experience. We were shuttled to an off-site location and when we (a family of 5) arrived at the location - it was packed with at least 60 people - this is a small building and it was very hot - because the doors were being held open for people to be able to stand in line.

I book the car thru Expedia for a total of 3 days at Las Vegas airport and took the insurance for $10 a day. But they kept charging me $40. I thought when I get to the counter I will get back to $30. Turns out Fox does not accept Expedia insurance. So I had to pay extra. When I got back home, I filed a claim on my credit card against Expedia. They fought it. But I did get my money back.

Don’t use! Hard to believe these guys are in business. Arrived SFO at 10:00PM, then stood in line for two hours to get my “reserved” car. After trying to upsell me on absolutely everything (including 4 days of a toll plate gizmo, at 5 times the price of the Golden Gate toll, the full fuel angle, insurance for this, that and the other), I finally got my car. I kid you not, I thought it had been in a accident!? More dents, scratches, dings, than you could document. I called over an employee, after taking time stamped pictures, and asked for his assurance no one would suggest I had caused this damage on return. When asked how they got away with renting a car in such condition, he replied “If you want a good car, you shouldn’t rent with Fox!” Couldn’t say it better myself...

If you looking for a good price on a car rental and are willing to wait in line for 2+ hours Fox Rent A Car is perfect for you!! Don't forget time is money and you will learn to appreciate it at Fox Rent A Car!

Avoid this company at all costs! We rented a car for 12:00 noon and did not leave the facility until 2:30pm. Customer service was terrible. The agent who checked us in was slow and didn't seem to care that people were waiting in line. Even after the paperwork, the car was not ready. He said it had to go through the car wash. Five minutes, 10 minutes, 1/2 an hour passed. Still no car. We asked for the manager. We looked in the car wash. There were a dozen cars in line to go through. Ours was not one of them. I have never seen a more disorganized rental car company and definitely have never waited so long to get the car. If you have to be somewhere fast, you'll be late if you rent a car from Fox. What a joke! If time is money, pay more at a different company because you will spend hours waiting for your rental car.

We had a terrible experience with this company. First, there was a long line to get to the counter and then it took a long time to get our reservation sorted out. It was over an hour before we were given keys to our car. Second, we were promised a Jeep Grand Cherokee and were given a Dodge Journey, an inferior car. Third, there were problems with the car and nobody able to answer questions. We had to figure things out for ourselves.

I recently rented a car from this company in Salt Lake City and had a horrible experience. I was given a car with absolutely no features. No power windows, no power mirrors, no power doors, etc. Every time I parked the car I had to manually lock each door with an old-fashion key. It was not until night time when I realized that the headlights were completely out of adjustment. I tried to call the service department by phone and that was another disaster. It took three days for someone to return my calls. When I returned the car and complained about all of these issues I was told that: "We are not Hertz or Avis, we are a low budget rent a car company.” So, be aware, you will get what you will pay for.

This is by far the worst rental car company at the world's worst airport LAX. They were consistently bad from time of pick up to return. It took 1.5 hours in the line to get the car at midnight. They then gave us a clunker of a car. They try to rip you off. Beware. It took 1 hour for a return bus. DO NOT USE THIS COMPANY.

Please go somewhere else! This company is the absolute worse. The shuttle drivers are so lame and inconsiderate of their passenger's time. The shuttle driver left me and other passengers on the shuttle for over 30 minutes and caused me to almost miss my flight. I told him that we needed to get going and I think that motivated him to move even slower purposely. The worse service ever. Very inconvenient!

Via Expedia, I rented a Dodge Charger with Fox Rent A Car. I did not know that Fox Rent a Car had no desk at Miami Airport. We had to wait outside in the heat and humidity over 35 minutes before the shuttle arrived, even if their facility is only 5 minutes driving distance from the airport. While waiting I tied to call Fox Rent A Car. i was on hold for over 20 minutes, listening to BS like "we are customer oriented" or " we have more than 10 callers before you", etc. During these 35 minutes we saw other shuttles twice! Once at Fox Rent A Car facility, we had to wait a long time, because the two managers on duty were awfully slow. When my turn arrived I understood why. They forced me to pay for their Sunpass (for the toll roads payment), even if I told them that I had my own Sunpass. Unlike other rental companies they cannot deactivate their Sunpass.

I arrived in SFO last week for a family trip from Atlanta. I reserved the vehicle the Sunday prior, and now that I think about it, I probably should’ve changed my mind then. The representative was rude and unprofessional. He made up for it by offering me a much lower rate than Avis. Upon arriving in SFO shortly before midnight (yes late flight) but I reserved a full size SUV to accommodate my children and I for our vacation. I was told by the woman at the counter that they had no full sized vehicles left, and that I should go take my children and our luggage back upstairs to find another car rental company that may or not help. I was livid. I said I reserved with FOX not anyone else, and at this point my children are tired and hungry. She laughed and said it was happening all day and there was nothing they could do.

When I picked up the car at the Tampa airport on Thursday June 6, I was told "as long as you return it with half a tank of gas there's no problem." I returned it with about 5/8 tank of gas, and was charged $7.99 per gallon to fill it up. I stated that my return would be 10:30am Sunday June 9. When I returned the car at about that time, I was charged a late fee because my contract read Saturday June 8. So that got misunderstood somehow. I went online to rent the car at a VERY attractive $28/day and ended up being charged almost $200 for 2 1/2 days. Also, while waiting in line at the airport, the agent spent more than 40 minutes sharing recipes with the customers ahead of me.

I am currently renting a Fox Rent A car. I am so unhappy it is hard to describe. Fox has taken what was a great vacation and turned it into a nightmare! It started with the fact that there is NO Fox counter at Newark Liberty. I had to ask 5 different workers where to find Fox. I then was told I had to call to get a shuttle. The shuttle took one hour and 15 minutes to pick us up. At the counter they said we were late so our reservation was no longer valid! But they then decided we could get our car! Then the man at the rental counter then told us that because Drive-O/Fox doesn't open till 8 AM we have to drop off the car and call for a shuttle, and if we miss it we don't get a second chance! This is your attempt at customer service?? Then we are being charged $15 to use the E-ZPass, for just 2 one dollar tolls! So we are paying $17 for $2 in tolls!!!

On June 1, 2019, around 10 or 11 pm, my family (including my 5yo son) were driving on 1-5 in Seattle Washington. When traffic slowed for construction we were rear-ended violently by a young woman driving a Fox Rent-a-car. The car that hit us was driving so fast when she struck us that our cars became locked together and the police had to stop traffic on the highway to help us move to the shoulder and call and call a tow truck to separate us. The rental car looked close to totaled and was not driveable. We were able to drive home, however, extensive damage was done to our vehicle and my son was mildly hurt in the crash.

Shuttle back to the terminal: 45+ minute wait with growing crowd of people. People at the counter keep repeating "shuttle every 15-20 minutes" which is an obvious lie. All the time the bus is standing with blinking lights. Almost missed the flight. Shuttle from the terminal: 30 + minute wait, then shuttle stops briefly and wants to leave without most of the people who were waiting. Had to scream to stop it. HUGE line at the checkout. The guy gave us wrong information about how to pay tolls, not sure what surcharges they'll invent around that. Total cost about 1.5x of what was quoted. "Choice" of two cars on the lot - both dirty and rusty, with 45000 miles. The one we too had broken power mirrors, and made weird noises while driving. AVOID LIKE A PLAGUE!!!!

The shuttle did not pick us up and still charge for the car I never use. I called them and they said their shuttle came by which apparently didn't. Same stories from the reviews here and I totally confirm.

We got in to the rental car center at Sky Harbor in Phoenix Arizona to find a ridiculously long line with just one counter rep, when all the other rental companies had multiple agents and either no or very short lines. After standing in line for about 20 minutes and watching the line behind me get longer and longer, I was looking at about another 2 hours at the rate they were going, so I went right next door to Alamo and instantly got exactly what I was looking for at a rate not much more than Fox, WITHOUT THE 2 HOUR WAIT!!!

We rented a Car in LA. We had estimates online that were very affordable so we booked a car for our holiday. When we arrived we were told we have to buy 35 dollar a day insurance no choice. And taxes are 38% in LA. We were very surprised to learn this but figured we had no other choice. Do thorough research on companies before you rent from them. Other companies do not charge those fees and I will not be renting from this company ever again.

We rented a car through website carrentals.com And linked to Fox car rentals. Both pointed us to each other when we tried to cancel because of emergency flooding at our home. It was bad enough that we had to cancel a California trip... they both refused to provide a refund. To make it even worse they requested numerous emails asking for proof of why we cancelled. After company emails confirming cancellation, pictures of flooded home etc.... they still refused. I honestly now hate these two companies and would encourage everyone to simple go elsewhere. Expedia by the way— went out of their way to assist us. Great company.

I got this rental company from Priceline. When I picked up the car, they will ask you to purchase additional toll fees and fuel which they said was cheaper. I paid extra $238 on my AMEX and they said there will be $150 back when I returned the car. The car that they gave us was old with 45000 miles and scratches on the right rear. When we returned the car, their employee looked at it and said to us everything was ok. When I came back home and I found my credit card has an extra charge of $97 and did not get my $150 back. I tried to call them for three days but nobody answer and the answering machines always say, "There are 10 callers ahead of you". NEVER USE FOX CAR RENTAL AGAIN!

Today I received an invoice from Fox Rental stating that I owe $96.15. On a recent trip to Tampa, natural occurring toll fees amounting to $6.15 was charged. Fox added an additional $90 dollars in administrative fees. These are TOLL FEES. NOT FINES. This is a total ripoff of the worst kind. I won't be renting from Fox again. I sent them a check for $6.15.

This company is a rip-off. Charged a $20 early drop off fee (called a LOREC) because I dropped off car at 5:58 pm. Contract said late fee starts at 6:00 pm. So they will charge you an unauthorized fee no matter when you return the car.

I rented a mini van for May 29 to May 30 from Phoenix to Las Vegas. I was quoted $48.05. I agreed to additional charges of insurance for $25 and prepaid gasoline. Still, I was charged over $170.00. Be very aware of using Fox. You cannot trust the prices they tell you and their estimates are not clear. I still have no idea where the extra charges came from. No explanation yet from corporate. Very disappointed with the lack of transparency. I feel I was taken advantage of by being in a hurry and didn't have time to read all the fine print. I travel frequently and have never had any issues with other rental car companies.

I don’t recommend Fox Rent A Car for anyone. Lousy service.

These guys are scammers, beware. On 5/20/2019 at 1 AM at San Antonio airport they wanted $280 for security deposit; which I agreed to pay. I took this rental from Priceline, and on Priceline I also opted for insurance and paid $11 a day for 2 days. At the time of rental, the lady at the desk said you opted for insurance, so I said, "Yes I already paid" (thinking she was talking about Priceline insurance). She did not mention she will be charging me their insurance as well for $26 a day.

DO NOT USE THIS COMPANY!!! Worst rental car company I have ever used. Several dings on the vehicle, front window has 3 or 4 dings in it that had not been fixed. Tire pressure started coming on the morning after we picked it up, have refilled it once a day about 10 pounds daily. Finally found the source of the leak and called customer service. Waited on hold forever even after the call back to be told to call customer service for options. Called roadside only to be told they want me to drive 100+ miles to get it looked at to determine liability and get it fixed or take it to a local place and pay myself to fix their vehicle and they "may reimburse me". They cannot guarantee that. They obviously do not take care of their vehicles or care about the safety of their passengers. WORST customer service EVER! Listen to the reviews and don't get sucked into the low rate. You will pay in the long run.

Reserved my vehicle online in Utah, where I live, through Travelocity for $83.23 due upon arrival at the facility. First thing, I was told I had to put down a $1,000 deposit. Gregory (behind the desk) said people had been surprised by that, to which I replied "Of course, because nowhere online does it say you will be charged that amount." Then additional charges started adding up - SLC CONCESS ($7.27), UT TAX SLC ($6.08), UT TOURISM ($7.60) and a "4 VLF" ($5.16) - can anyone tell me what VLF is? Total bill that day for a car with multiple scratches, disgusting interior with stains everywhere (had not been vacuumed and SMELLED): $1,093.65. And somehow, Gregory was offended as I asked him clarifying questions during the transaction. Never again. Fox!

I have been renting cars monthly and choose Fox on the Southwest.com website because of the price. Each time I have a different problem at the desk. They are not honest or truthful about the size of car you have reserved. If I reserve a mid-size I get an economy or compact. If I reserve a full-sized I get a mid-sized. Last week I reserved a full-sized at San Jose, CA. The first car I was given was missing the gas tank cover and the gas tank lid. The car had been washed so I assume water was probably in the tank, too.

First, at Phoenix airport the service is slow, and company is very tech poor. They have computers, but communication is done over cell phones, computer seems to be used as word processor for paperwork only. Took almost an hour from when first started talking with rep until we got van. Second, van was not clean. There were fingernail clippings on back seat. Third, when we had flight cancellation due to weather I called customer service number to extend rental by 7 hours. Was told that at Phoenix this "was not allowed". Told that twice. Is this the first time they had that issue at a major airport? Fourth, after paying for an additional day when I brought the van in at 1pm instead of at 6 am, and paying a late return fee, and paying a fee for an additional driver, the bill was twice what I was quoted online.

I had booked a car via Orbitz. Price was reasonable. When I got to the car counter that is when the issues became a problem. Constant high pressure to purchase over priced insurance. Had to tell agent no several times. They charge a deposit (even with MAJOR CREDIT CARD). Final straw however IF YOU RETURN CAR EARLY $25.00 FEE. WTF IS THAT? Anyway I lost my cool and told them to stick it where the never shines. I booked with AVIS and was on my way 10 minutes later, better rate and better car. AND VERY GOOD CUSTOMER SERVICE. Stay away from these clowns.

Nightmare! Worst customer service experience of my life. Roach infested car. I narrowly caught a baby roach crawling inches from my five month old infant's ear on the back of their car seat and my seven year old daughter screamed and jumped out of the car in the middle of a parking lot to escape a roach climbing on the door next to her. When I returned the car and informed manager Ron ** of the situation he treated us like dirt, like we were some kind of scam artists, and accused us of bringing the roaches into the car. Impossible - we were staying in an immaculate, high-end condo.

Booked a car and I supposed to pay 270$. Arrived at counter. Asked me to pay 540$ then another 400$ as security deposit. After he took the 540$ I felt very stupid to do because when I rented through VIP Cars' website my voucher was clearly saying including everything. I felt scammed. I asked him to refund my money back and I don't need his stupid car, "Are you sure? This will be bad for your record" (another stupid comment). I insisted for my refund and full cancelation, I got my refunded money stuck for almost a week, contacted VIP Cars. They shifted me to Avis using the same amount of their agency fees. I paid the same amount which I originally booked in the first time 270$*9 days with upgraded car. This is one example of the worst companies that ** people. I advise everyone not to use this company.

Shocked to arrive to the Fox Rental Car desk (in San Antonio airport) to find out they gave away the rental car I had reserved!!! I had booked this through rentalcars.com a few weeks prior with no issues, I had specifically requested a SUV Jeep Compass or similar. When I arrived to the desk I was told the SUV they had reserved for me was given away earlier, but they had a Mitsubishi Mirage... I asked the agent if that was similar to a Jeep Compass (knowing full well it isn't) and she told me no but that was all they had.

I arrived at Tampa airport and waited an hour online only to be told by Thalia, the agent that my driver’s license was expired. I had just flown in from NY and apparently grabbed the wrong one. Thalia was unfriendly and unhelpful, told me there was nothing she could do. I explained that I had flown in from NY and had no way to get to my destination, and she shrugged her shoulders, clearly indicating that she did not care. I asked to speak to her manager and she told me that he would say the same thing. I told her that it did not matter, I would still like to speak to him. She gave me a phone number of customer service.

Do not even think of renting a car from this company. The price may look cheap, but the add ons are ridiculous. The people are unfriendly and their customer service is impossible to get in touch with. I wish I had never heard of this company.

After reading some of the reviews there really isn't anything I can add. Long lines, forced to buy toll tag (which we never used) and insurance although we already had insurance. Explained when we rented the car there would be 4 people and a lot of luggage so we would need a large capacity SUV. When my husband finally got to the reservation desk he was told they had upgraded him and when actually got downstairs to the car it was a Jeep Wrangler. Our luggage would not fit in the back of the car.

Expedia recommended Fox Rent A Car as it is the cheapest one! My flight came in at 7PM, had to wait 45 minutes for their shuttle so they can bring us to their site. Once we arrived at the site, there was a long line. It took 2 hours for me to get my car. There were only 2 1/2 customer reps assisting the tired customers. Like what Suzann said of SC, you'll be forced to buy their 3rd party liability even though you show them that you are covered. (I checked with my insurance and they said I am covered).

I can't say enough bad things about this company. My price for rental (on Priceline) was $141. When I picked up the car I was informed that I HAD to purchase their liability insurance even though the Priceline site clearly stated that it was optional. My personal auto insurance covers rental cars (GEICO) and I had more than adequate coverage for the vehicle. I was quoted a price of $220 for the rental, THEIR liability insurance, and a full tank of gas. I told the representative that I didn't was a full tank of gas, only 1/2 tank as I wasn't driving much. That brought my total to just under $200. I also had to pay a $400 deposit since I used my debit card for the reservation (which I expected).

We reserved a car for 12pm. Came at 12pm. They said we've have to wait 1.5 hours (this is after 8 hours of travel) to get the car we reserved. BUT - "We'll give you an upgrade for $30 more and you can get a car now." So we had to pay $30 to get a car at the time we reserved. They would not budge on the price, and offered zero apology. Also: don't buy the "gas fill-up" scam. They don't care at all. Simple as that. Huge customer turnover, so why bother w/ any effort?

After my experience with Fox Car Rental in Fort Myers Florida (airport) this spring 2019, I will never rent from them again. I read several reviews online after I had already rented the vehicle and wish I would have read them first. What you think you will be paying ahead of time will not end up at that price. Once you get to the counter they will tack on all the extra fees, (tolls, pre-paid gas, insurance/waiver @ $22.00 a day, and whatever else they come up with.) In the end I paid almost twice what I had planned for. This is not to mention the car I reserved to rent they didn't have. They said they would upgrade me, but the car they gave me was actually a downgrade in size/space (full size sedan to compact SUV). I recommended they go online and google the cubic feet of space for themselves. They said in, "In the car rental world it was an upgrade". I guess in the "car rental world" they can do whatever they want. Buyer beware, do your homework!

Their great rates are indeed too good to be true. Once you're there, they will tack on mandatory extra insurance (they won't accept your own insurance, won't give the the option to decline it), and whatever extra other fees they can think of, such as, when I recently tried to rent from them in Florida, a mandatory SunPass toll pass for $9 per day (that's a lot of toll roads to make that worthwhile). You will end up spending a lot more than you would just going with a reputable company.

I went through Expedia to rent a car on my trip to SF. An awesome deal through Fox Rent A Car came up so I booked it. When I got to the airport and the person behind the counter barely spoke English and I was hit with so many extra charges, over $100 worth. Also if you have a debit card, they charge your card an extra $400 for holding. This was the priciest car rental I ever had. Would never use them again.

Do not rent from FOX!!!! Between the multiple negative reviews on this site.... there are thousands on the ConsumerAffairs site. And as you can see no responses to address any of them from Fox. You will have issues and they truly do not care. If you are on business or pleasure even if their rate is good.... it is not worth it!!!! I am beyond experienced renting cars, had not heard of Fox and was traveling out west and thought I would try. Never again!!!

If you like to stand in long lines that don't move when renting or returning your car, this is the rental place for you! When waiting for my car I stood in line for just over an hour, no other rental counter had a line. The service desk person argued with me for each item in the contract, blamed me for his computer not working, let me know 3 times that I am lucky to have him as my person cause he is the fastest (the 2 people behind me in line were done before me), and also said that I was lucky to have such a good rate.

I went to Vegas for only a few hours before I flew right back to LA. Priceline gave me a "deal" with Fox. After taking the shuttle to the car rental area at McCarren Airport & after Priceline got me the "deal" with Fox, I then had to take ANOTHER shuttle to the Fox facilities. When I got to the Fox facilities, there was a very long line & not enough customer representatives. The reps working the counter spent at least 20+ minutes with each customer. It took almost an hour to get to the representative. Remember, I am in town on business for only a few hours, so time was of the essence.

At San Francisco airport found one of their service counters closed and redirected to another where they were understaffed with a very long wait. Attendant indicated he must cancel and put the reservation back through since paying for the car on a different credit card than reserved. That process apparently inflated the price considerable. After insisting multiple times that insurance was not needed or wanted, found that I was charged anyway. The $150 refund they promised didn't happen and my credit card company was good enough to make me whole when I disputed the charges. Another unpleasant experience with Fox at the same airport was when they withheld the car (convertible) that had been reserved because they said they didn't have one available at the time. After insisting, they finally came up with a convertible.

We rented from FOX simply because it was cheap. Waited for shuttle over 1/2 hour to pick up. All other shuttles arrived. Took cab. Paid $18. Was supposed to be reimbursed but wasn't. Don't take toll package, it's a rip-off. Women told us we needed to take this because tolls don't take cash, but this is a lie. Spoke to "corporate" and she said she would credit us after our vacation, but we can't reach her on her "Cell" anymore. Don't be fooled by the cheap price.

Do not rent from this company. Their hidden fees are outrageous. I rented a car for 335$ USD total. When I got my final bill is was 974$!!! They charged me liability after I said twice I absolutely do not need it. They said I needed the toll pass for 8$ a day- total 60$ but in reality I could have just paid cash through the tolls (I had even told them my route and he insisted). I asked for it to be removed and she said - sorry it’s with another company. When I asked for liability to be removed she said the rental agreement was signed and she can’t. There were other hidden fees on that I am still waiting for an answer on.

Unprofessional employee, incompetent customer service, dirty cars. If you can afford to go somewhere else please skip Fox rental car in Ontario, CA and be aware of the drivers on the parking lot driving like crazy. Another thing they won't pull out the car for you, you have to go and wondering on the lot to look for your rental car.

This is the worse rental car experience I have ever seen. We rented a 2018 Ford Fusion for $43.85 per day for 8 days and the bill came out to $1,060.05 after all the hidden fees which did not include a refueling charge as I returned the car full. The list of charges is below, half of which are BS. AZ Vehicle fee $42.69, AZ Tax $90.61, PHX CONC $85.36, Surcharge $24.98, FMF $11.28, CFC $48.00, UPSELL $159.92, LDW $137.92 and ERF $7.52.

I needed to upgrade to a bigger vehicle because we had more people join our vacation party. I reached out 1 month in advance to upgrade. I was told I would have to upgrade when I got to the counter (explains why so many complaints are about long counter lines!). I didn't fully understand why I couldn't now and I never got an explanation. I then asked if they had a specific type of vehicle since the website didn't advertise the bigger one I wanted. I never got an answer, just a "I can't guarantee what vehicles will be there".... Thanks, that really helps with my vacation planning.

These are the facts. My son who is 22 yrs old rented a vehicle and I made his reservation online Using his bank debit card and his email the night before he flew to Tampa Fl. He arrived later than his time to pick up by a few hrs. He was told he couldn't use his card without a flight back. He was told to purchase a ticket. He was not planning on flying back because he was meeting friends in Englewood and driving back 5 days later. Called us told us he was stuck at the airport and they would not rent to him. I tried calling Fox Rent A Car several times to be told, "You have 10 callers ahead of you" and proceeded to wait for over 30 minutes and the call was never answered.

I'm so glad that I read all the previous reviews AFTER I made my reservation... which I immediately canceled! There is nothing good to report on this organization except maybe their cheaper rate but if you can't get your car, you have to pay extra, have bad service, isn't your time worth something. I tried to chat online with them and waited for 21 minutes (the estimated wait time) and no one ever came online. This is just an example of poor customer service. Not sure how they manage to stay in business.

The entire experience is bad, hard to navigate site, no cars ready at the rental center, long lines, indifferent staff who just don't give the impression of caring and so much more, low cost is a low service.

This business seems more like a scam than a car rental company. I made my booking online because the prices were competitive. At the rental location, there was no record of my $90 deposit and I was asked if I wanted to buy insurance. I bought it and was told since I did that, they would upgrade my car free of charge (in my booking I requested an economy booking). They gave me an SUV instead. When I paid for the booking it was more than double what I initially thought I was paying. I was in a jam and in an unfamiliar city, and felt I had no choice but to just get the car, since there was a line of 10+ people behind me. The agent assured me I'd get the $90 and then the $150 deposit back.

We flew into Fort Lauderdale on 3/8/19 and arranged a rental car through Fox Rental. We got our vehicle and had arranged with Fox to drop off in Miami where we were going on a cruise. Everything went well until the time to drop off the vehicle 3/9/19. The address we were given in Miami for the return did not exist and after searching 2 hrs for the location had to make a decision on what to do. I was forced to return to our hotel and leave the car parked for the 7 day cruise and extending my reservation an additional week (we only wanted a one day rental) for a ridiculous price.

I reserved a Jeep Wrangler at Fox Tampa through AARP travel (Expedia). Had never heard of Fox before, but their prices seemed very competitive. Arrived at the appointed time for pickup to find a really long line at the counter. I waited over two hours to get to an agent. Was told that my reserved Wrangler was not available and was given a Mustang (no other options were offered). I was then informed that they were dunning my credit card a 150.00 deposit. The car was tiny and beat. It had 38k miles on it and dents and scratches everywhere. I informed the clerk that there were white paint spatters on it, to which she replied "we don't care about that." I returned the car on time with a full tank of gas. Just reviewed my credit card statement and saw that they only credited 97 of the 150 deposit back to my card. No explanation. Avoid this place like the plague.

Arrived at SFO airport at 11 PM to pick up our car, which we did have reservation. Only one Fox employee working and he showed zero urgency. There were 12+ customers in line. After 30 min, we went to another rental company and quickly and professionally rented a car. I do not recommend anyone to do business with Fox, nor will I.

Rented a van three months in advance only to find out there was nothing available for me after waiting in line for two hours. Had to rent from another company. Avoid at all cost. Apparently it’s first come first serve reservation mean nothing. They said it has been really busy the last couple days so no cars left. Never again.

I was one of the thousands who ignore the countless negative reviews of Fox Car Rental and I paid for it. Had a problem with the car, called Fox roadside assistance, was given an hour window for service, and guess how long it took? NEVER - after six hours of waiting I called an Uber and retrieved the car the next day, paying for a private tow.

I wouldn't give this company a star unless it was forced to submit this review. I have had the worst experience with this rental company. I paid prepaid for the van I rented. When I arrived to pick up the van, I was told that there would be a good chance they didn't have the van regardless of reserving the vehicle weeks prior to our trip. The rep explained that reserving the vehicle never confirms that we will get it. Anyways, the rep overcharged us and we spent an hour at her computer while she tried to understand the charges. Mind you, it was 10:00 PM and we had two crabby toddlers with us. We continued to ask the rep what the charges were for and she became confrontational and said, "just trust me, we will figure this out and refund you." We didn't understand why were were triple charged over what we prepaid prior to arrival.

I rented through Priceline, and the best deal was Fox. NEVER Again. I flew into Denver Saturday for an afternoon Avalanche hockey game. I left plenty of time for picking up the car and getting to the game. Upon arrival, the wait was approx 20 min to get to the counter. Not quick, but I understand they were busy. It took the guy another 20 minutes just to process me for a reservation that was already in their system. So I am upset at this point, but the fun had not even begun. He told me it would be, you guessed it, another 20 minutes until they would bring my car up to the front. Are you kidding me?

Horrible customer service. Full of hidden fees, they make you pay for tolls and other stuff that you and up not using. Nasty people at the counter. Not recommended. They made me pay for a full tank of gas ($50) when I bring it back almost full they say, "Sorry it's our profit."

I had to give at least 1 star to leave a review. I would rather have given none. I rented a car from Fox Rent A Car in the Chicago area on December 12th, 2018. I was asked if I needed to pre-pay any toll road use. I made it clear that I was not familiar with the toll road system around Chicago and asked if there were toll booths along the way. I received some vague response that led me to believe that it would be clear if I was on a toll road. I specifically asked if there would be places where I could pay along the road with cash. The answer was not clear, but led me to conclude that there would be.

Do yourself a favor, and read ALL the reviews here before renting from this company. They are 95% consistent in having a negative experience. I have rented from Fox many times, and I signed up for their Rewards program. I accumulated enough points to get a rewards certificate by a credit back to my card. I have squabbled and squabbled and squabbled with the rep from this company who sends me in circles by email never giving me the credit on my card playing games even though I'm entitled to it and never issuing it to me. I have spent THOUSANDS in rentals, and this is how you're treated, leading people on and not giving them the rewards they rightfully earned.

The wait at the airport to get my car was at least an hour. They need to hire more people at the airport to assist customers in picking up their cars. The car itself was fine. The price was also good. Getting to bed an hour later (2 am) was not worth the, at most, $30 we saved.

Fox advertises extremely low bargain rates but NOBODY ever walks out of the dealership paying what they thought they would. Fast-talking salespeople you can hardly understand talking you through various deceptive and confusing questions and terminology which lead you to pay far more than you wanted to. They actually make you sign something that says "My signature here agrees to all terms in this contract even though I will not find out what it costs till the end of the process". What kind of BS is that?

I booked a car with Fox in Miami through Orbitz. Shuttled from airport to crappy little place where English is second language for all employees. Waited in line for 40 minutes. Finally got car and headed to Ft. Myers. About two miles along on Hwy 75 I had a blowout on front passenger side tire. Made it to left median on four lanes of fast traffic and called Fox roadside. On hold for 16 minutes (while recording assured me that Fox strived for the best customer service) before sent to voicemail. I finally risked my life to change tire. They called back in an hour and 45 minutes!

I booked a car online for my visit in Arizona. During my booking I didn't realized, that I selected the wrong month. When I arrived and the guy at the counter told me I booked the wrong month, I feared I had to pay a higher price. But he managed to get me the same deal even the date was completely wrong (4 months in the past). The deal was very good, because in the glove compartment of the car was a receipt of a previous renter with a higher price. The return was without any problem and I received my deposit 2-3 days later.

I went through Expedia to rent a Dodge Challenger through Fox Rent a Car while we were on vacation in Delray, Florida. Fox Rent a Car was near the Fort Lauderdale airport. Expedia gave me a price of $89.10 a day. When I arrived at Fox, I was told that the Challenger had undercarriage damage and had 80k miles and the car was not available. I was told that they could provide a Mustang convertible and when asked how much this would be, I was told that the typical cost is $150 a day but they could do it for $50 a day. Since this was cheaper, I went with the Mustang.

Horrible experience with FOX Car Rental at Denver International Airport -- VERY POOR customer service from desk agent -- Ashley and supposed manager on duty -- Keith. Ashley was rude, sarcastic and unaccommodating in every way!! She lied about cars that were available -- Needed an AWD for driving in the snowy mountains -- not even a snow brush or scrapper in the car -- Seriously??? Drivers seat was broken -- could not move it AT ALL. Oil had not been changed for over 20,000 miles. Car was FILTHY!! Ashley lied about toll costs when we asked specifically for help with directions and how far we needed to travel on Toll Road. Completely spoiled our vacation -- we could not travel on some of the roads in Rocky Mountain National Park. DO NOT EVER RENT FROM FOX -- you will be so sorry!!!

TLDR: Sullen counter person, good car. But I ended up paying a $15 "admin fee" (which they charged automatically) AND a $27.50 fee for using some kind of toll lane without having a transponder. Which the person at the counter gave me NO information or warning about. We got into LAX at about 4pm on a Saturday. The counter is not in the airport, so we caught a shuttle, which was pretty easy and the driver was nice. When we got to Fox Rent A Car there were maybe 3 other people/groups and we go to the counter almost immediately. So far, so good. The person at the counter looked like he wished he were anywhere else - did not smile, spoke in a monotone (but not a cool monotone like Spock - a dull monotone). His behavior did not quite rise to the level of rudeness, but it was certainly not great customer service.

As I said, I rented the car through Priceline.com on Jan 13, 2019 through Priceline.com. I decided to try Fox Rent A Car for the first time. I checked the reviews and overall thought that they were good. I was extremely surprised when I got to the counter at SFO to be told that there was a sign stating effective 2/19/2019 there was an a $1,000 deposit fee for local customers only who live within 150 miles of the airport.

Wishing I would have read these reviews before using them. We received a downgrade from our reservation without a discount and were required to pay a $400 deposit even though their terms say it's only $150. We were on a quick business trip in San Francisco to handle an emergency with one of our customers. We had the car less than 6 hours. Our bill total was only suppose to be $61.10 including taxes. The hold on our card was $516.04. Once they released the $400 deposit, they kept the balance of $116.04. This is almost double what the total reservation was for and we didn't receive what we reserved. Listen to all these reviews and do yourself a favor... Use a more reputable car rental company. You'll save money and you'll save on all the aggravation.

I had to give 1 star because there wasn’t another option! It’s actually -10 stars!!! I recently rented a vehicle (** Feb 5th-9th) from you guys and had a 8:00 am check out. I was there at 7:30 am (Not a long line, maybe 2-3 people?). I waited in line to get a car, and was ultimately given a car. Upon checking out the vehicle, I noticed it was extremely dirty, not a little dirty, it was really bad! I went and spoke to someone, about this (actually the guy who drives the car from the wash, and he agreed and got the manager) and they ensured me they would get me a clean car? Car 2 was worse, mud everywhere, sticky stuff all over the place, it looked like a Frat Party happened in there right before I got the car, I laughed and thought, I’m on one of those shows where they prank you?

After our flight to Phoenix we shuttled to the car rental. At 12pm there was a very long line and poorly unorganized customer service. At one point the employee was raising his voice at the customer. After waiting in line for several minutes we were told we had to follow them to the parking garage to continue with faster service. This was not a solution for service. We still have not gotten our car and the line has not moved! A serious disappointment! This company should not be in service if they cannot accommodate! DO NOT Waste your time! 1 hour and still waiting! I will see the sunrise from this car lot!

If I could give 0 stars I would. WORST company ever! DO NOT RENT here!!! It's not worth it!!! We paid in FULL for a rental car in July for our January ski trip. We immediately were charged for the rental and $150 for a deposit. 4 adults and 2 kids arrived at midnight in Salt Lake City and had to wait over 40 minutes for the shuttle. NO ONE picks up a phone when you call so you literally just have to stand in the freezing cold and wait hoping they will show.

Booked a flight and rented a car for my elderly mother to travel to San Antonio. All looked good and they didn't have the car we reserved when she arrived. Ok - they upgraded her at no cost. That was the good part. Goes downhill from there. They sold her every type of insurance, road-side assistance, etc. that totaled over $120 more for the 2 1/2 days she had the vehicle. The $49 rental turned into $179 for 2 1/2 days.

First car: flat tire. Second car: problems with steering and brakes. Third time, tried to extend the contract and they wanted to charge me more for 3 days than the original 10 days cost. They said there was an additional $20 a day charge, which would equal $31/day. But $31 X 3=$93, not the $199 they wanted to charge me. We left our Sunpass in the first car. I drove 2.5 hours out of my way to pick it up. The woman helping me said she needed my Rental Agreement number and the transponder number. While I walked to the car, she left, even though it was still 20 minutes before Lost and Found was supposed to close. I was told to leave the information and a manager would get back to me the next day. 3 days later and I have not heard back from them. Steer clear of Fox Rent A Car, unless you like being taken advantage of.

Everything was fine with our rental car in Vegas, until we got the bill. They overcharged us and when we tried to call them they said we dropped the car off in Denver which obviously never happened. We were charge $150 for it. I think it was just a scam to get our deposit. Still dealing with the company to get our money back.

There were about 10 of us that had reservations with no car. We were told that they were waiting for cars to return and we should go elsewhere. I have had that happen before where the car you reserved was not available but never told they had no cars to 10 people with confirmed reservations. The counter person said, “Sorry you came. Try the other rental people.” No effort was made to help find a car at all. I usually rent direct through Alamo, National or Enterprise Direct but this was recommended through Alaska Airlines when I booked my flight. Lesson learned and never would I use Fox Rent A Car again.

Fox the ripoff Rent A Car. They hold you hostage by taking forever to work through the line. After traveling all night, tired, and hungry, faced with additional hours of negotiation with the staff then driving in unfamiliar location, you weigh the alternatives and just let them take advantage of you. They extort more money out of you with scare tactics and threats to get you to buy upgrades. It would have been cheaper to get a Uber considering the extortion upgrades, and paying for parking most places you go in Las Vegas.

Booked an online car rental for 3 days in Tampa for an all inclusive price of $70. Great rate, right? By the time the unscrupulous sales folks scare you into taking insurance you don't need and add all these upcharges and fees, the $70 turned into almost $350! When you've been traveling all day, it's 10 p.m. and you're a female facing an additional hour's drive in an unfamiliar location - you weigh the alternatives and just let them take advantage of you. Hopefully someone will do something about FOX's lack of transparency and poor business model. They're not focused on repeat business, just robbing you one time and hitting up the next unsuspecting customer. Shame on you FOX Car Rentals!

I had a terrible experience with a Fox car rental. Reading all of these reviews, it seems to be how they operate. I flew from Boston to Toronto because of a life and death medical emergency with my dad. There was a huge storm in Boston and I got out on one of the only flights still departing that day. I got to Toronto 2 hours late and after taking the train to a remote terminal I had to use the courtesy phone in the station to call Fox. Fox informed me that they had given my car away. It seems this is what they do. Even though I had an email saying “your car rental reservation is confirmed”. It really isn’t if they can rent the car to someone else for more money. It is a total scam. Left me stranded at some remote train station in the dark in -35C, trying to get 100 miles north to my dad in emergency surgery. Never, ever again!

For anyone considering using Fox Rent A Car when traveling in a foreign country, please spend a little more and go with a reputable, ethical, and customer-centric company. Fox Rent A Car (and their affiliate partners) may be less expensive up-front than reputable and ethical car rental companies, however, they will charge you for “damage” or other expenses that are illegitimate, or borderline fraudulent when you return the car.

Hello, we have rented a car being convinced by the employee that is 533 USD (this is what we saw on the screen when signing) and finally the price was 1200 USD!!! No discussion with them. Be careful. Also the location in Fort Lauderdale is in the middle of nowhere. Never again. It’s twice price as the most known car rental companies. We rent a car every time we are in US and that was the worst experience ever!!!

I reserved a car with Fox online for San Francisco. I had to wait 2.5 hour in line to get car at the Fox counter at SFO. I will never go with this company again. Also be careful for tolls, Fox will send you the bill at your home with $15 added fee for each violation, if you got any toll violation.

Okay, I booked a car from Fox before I read every review on the internet. The price was very good and location was also close to the airport LAX. After I booked, then I read all the reviews. Then I canceled my booking due to very bad review on Fox. I was afraid to take a chance because I would be traveling with my 2 kids and wife from Indonesia. I didn't want my family to get disappointed: long flight from home for 3 weeks vacation in LA.

December 25, 2018, I reserved a car with Fox Car Rental in Montego Bay Jamaica. On my arrival, a woman showed up with Fox Car Rental sign, I walked over showed her my reservation and requested the car that we reserved online. She told us there were cars available. I showed her the reservation number, she didn't even look at. She was rude, and unprofessional. We called their office and was told by the operator himself that there were no cars available. We were left stranded at the airport. Travelers be careful of Fox Car Rental in Montego Bay Jamaica.

I have my contract for MCO-Orlando Airport $329. Overcharges of $66,49 and $150.00. I could have been driven and the tire would blow or go flat the tires I never checked. (I check now!!!) Had to turn it back in at the MCO airport, ruin my vacation then get charged overcharges $216.49. Unbelievable!!! These guys told me the extra charge $150 was for security & would be reimbursed after I return the car. Never received. Had to call my bank!

Horrible service. Due to a flight delay, I was 3 hours late, and they upped my rate by 50%, and wouldn't honor my original reservation and price, even though their alleged “3-hour grace period” was mentioned nowhere in the reservation process on Southwest.com”. To add insult to injury, I was in line within 3 hrs of my scheduled pickup time, but waited for 25 mins. Rent anywhere else but here. Even the manager, “Lex” was a condescending idiot.

My experience with Fox looks like it was similar to everyone else. I reserved a minivan in Seattle from Fox over the Christmas holiday. When I got to the car rental counters at the airport, only Fox had a line (20 or more people ahead of me). The counter people moved like they had anchors tied to their wazoos. After waiting 30 minutes, they passed the word that they were out of cars. I was lucky enough to go to the next counter (Budget) and get a full size SUV for the same price. NEVER DO BUSINESS WITH FOX!

The wait in line to rent the car was over an hour. They try to up sell you on everything i.e. insurance, fuel. The car had scrapes and dings virtually all around it. I checked my credit card statement a few days after returning it and they had not refunded me the full deposit. After waiting for an hour on hold before being disconnected I called Orbitz who I had booked it through. They got me the full refund. I suspect that Fox Rent A Car routinely under refunds their customers as most people wouldn't take the time to call them.

Total scam! Be careful!! I booked a car through rentalcars.com, and also paid rentalcar.com. In the confirmation that I received it said I paid in full. The guy behind the desk did not look at me when he spoke to me, and I could barely understand him, he made it seem like I had to sign for the car, but they made me sign for all kinds of insurance and road assistance adding $1083,00 dollars EXTRA to my credit card!!! On top of that the car was filthy inside with sugar and sticky stuff in the middle console, the washer fluid was empty and constantly giving a warning about it in the car's screen, and also the tires were so low in pressure we had to inflate them ourselves at a gas station. I wish I read the reviews, none of them are good!

It does not matter if you have a reservation confirmed, if they are out of vehicles they will send you elsewhere and promise to pay the difference. Upon arrival to AUS airport I was informed that they did not have any vehicles available although my reservation was already confirmed. The agent suggested I rent from another rental company and Fox would reimburse the difference in price. Almost a month later after all documents were submitted and still nothing. Live and learn, will never rent from this company again. Be advised.

I wouldn't use again, very poor organization and customer service, the car was filthy, dirty inside and out, I mean mud splattered on all rear seats, car had damage to almost all areas, so you needed to buy extra insurance so they don't blame you and it was not cheaper than Avis. Would not recommend.

I was in a small fender binder. My insurance company paid this company over and above what they should have. Then, they came after me after the claim was closed for a huge Administrative fee and loss of use fee. Total rip off artists these people are! They referred me to their contract, which doesn't specify what the "Administrative Fee" or Loss of Use fee would be. It's arbitrary. They are complete thiefs!

I rented a car with Fox Rent A Car for my recent trip to Vegas for a work conference. When we went to the rental place it took us an hour to get through the line at Customer Service. We told them we did not want insurance or to pay for the fuel option. They have you sign on a signature pad that you agree to purchase the "above coverage" and decline other coverages. You think you are signing that you don't want insurance but they charge you for it anyway at the tune of $119.95. They also charged me $155 for fuel, which we filled up across the street before dropping off the car. I was charged over $400 for a car rental in Vegas for five days. This is a shady company and I will not be doing business with them ever again. BEWARE, they quote you an online rate that is nowhere near what you end up paying. I have always used Hertz in the past and will continue to use them for my future rentals.

I have nothing good to say about this company. First it is impossible to speak to any person online. We arrived at the rental centre in Phoenix and due to the sale there were not enough agents to rent cars which resulted in a long line up. We stood in line for over one hour. and it was over two hours before we finally left the airport. We had reserved a Jeep Grand Cherokee or similar SUV. We later found out that they do not have these vehicles on the fleet. We were given a Dodge Journey which in no way compares to the Grand Cherokee.

Let me just start by saying this is the scammiest, ripoff car rental company I've ever had the misfortune of renting from. When I booked online, I only paid about $120 for the 4 days. At the end of trip, I ended up somehow owing them $400 in extra "fees". I rented a car from Fox for 4 days for a vacation with my boyfriend and I. When we arrived from the airport to the pickup counter, there were only 2 people checking people in and a bunch of other employees just walking around while there was a long line. When it was our turn, the guy at the counter was like a used car salesman trying to get up to pay a ton of money for extra stuff that no one needs. He ended up conning us into getting some toll tag for an extra $15 a day which we ended up not even using.

Unlike some victims here, I got taken for a ride just cancelling a reservation. Thought it was economical to use a third tier rental outfit. I made a reservation for Oakland Airport. Thought it odd that they required not only a large deposit, but also a large open balance on your credit card for this location. Changed itinerary to another airport with no Fox office. Went online Monday to cancel a Saturday reservation. If you cancel 96 hours or more prior to the reservation you only get charged $70. If you cancel less than 96 hours before the reservation, you will be charged the entire rental fee. So, this was my lucky day. I only paid $70 for NOTHING. Clearly, customer relationships and repeat business are not part of their business model. More like churn and burn. Went back to Hertz. There you what you pay for. With FOX you pay for what you don’t get. Would give ZERO stars, but at least one is required.

DO NOT rent from this company if your life depends on it. If I could give 0 stars I would. We wanted a cheap car rental option and this is the one we went with. The car was infested with roaches and tiny bugs that bite. We were eaten alive and itchy within hours of picking the car up. We are in a tropical place so that is understandable but the customer service that ensued ruined our vacation. They ultimately charged us for the full term of the rental, wouldn't let us drop it off early, wouldn't pick it up without charging us $50, and were completely unsympathetic. We were stuck and couldn't get around while we waited for them to tell us that they didn't care that they gave us a car with biting bugs in it. We had to rent an additional car from another company. DO NOT RENT FROM THIS COMPANY!!!

Fox is not at all professional in how they approach working with customers. They have poor customer service and are not at all transparent in their hidden fees. Do NOT rent from FOX - Go to another company.

For about 10 years I already rented about 30 times a car with other companies and I had no problem. With Fox Rent A Car I didn't got back my $400 guarantee and the car had no damage. They told me first it was done, but I never received the money back. They have charged my bank $772.15 for 8 days with a Dodge 7 seats. It's about $96.5 by day! They told me all is correct (extra insurance...) but my bank account doesn't match with their numbers. Amazing!

DO NOT USE THIS COMPANY. Better Business Bureau review gets the minimum of 1 star. The cancellation for the prepaid option is completely misleading. If you pay upfront and cancel at any point (even several days before the booking) you will be charged the FULL rental amount PLUS $70. This policy is written as a hidden second section "cancellation section" after you scroll through the entire document. Very misleading. They supposedly give the amount they withhold from you to use as store credit but I never received such a credit. Furthermore, it is not possible to reach anyone from billing by phone or email.

This company is a absolute scam! The reason their cars are so cheap is they screw you on the back end. They will charge you $15 for each toll you go through on top of the toll amount even if you paid cash and have proof you paid cash. You can never speak to a human being. They also will lie to you saying the car you want isn’t available and make you upgrade at your expense. Their cars are not taken care of either. They break down and they do nothing to help you even if you buy their overpriced roadside help. They have a good scam going here. I would never use them again. I’d hitchhike first... No joke!

Car was not ready when I arrived as scheduled. After 30 minutes I was told the vehicle I rented needed to be cleaned. Everyone there when I arrived had already left and then newcomers were getting their cars and leaving. They had vehicles one class up ready upfront, but I was told I had to wait for the class car I rented. After 45 minutes there, I got very impatient and stated I would contact Fox Car Rental in the US and I was told to stop threatening them very loudly. After more waiting, I was told my car was ready and the lady literally threw the keys at me across the counter and told me to go get my car. It was the worst type of customer service ever.

I rented from Fox last year and it was the worst car I'd ever driven in. It was old, dirty, all of the upholstery and carpet was stained, it was disgusting. I asked for a different car but it was just as bad as the first car. I had no choice but to take it but I planned to never use Fox again. Unfortunately I didn't tell my wife about that first experience and she booked our recent rental car from Fox as well. When I found out at the airport I was concerned but hoped maybe this rental location in a different city would be better. Boy was I wrong. The car had dents, scratches, rust, etc. on the outside of the car. The inside had stained upholstery and carpet throughout. The USB didn't work.

Arrived at SFO about 10:30 am, Sept 14, 2018, after five hours in the air. Found the Fox rental counter and waited only a few minutes. We declined extra insurance, and were told all their cars are equipped with the express plate pass for toll roads. We were told we would only be charged the actual toll and it would be deducted from our deposit. We used one toll road in sixteen days. When we got home and checked our M/C statement we were charged more than our confirmation. I called the billing dept and was told we had “signed” for the toll road charge of $11.49 USD a day, plus tax.

I was forced to pay twice as much as the quote! Priceline.com listed a good deal for this car rental company at Toronto Airport - $10 a day for 2 days. With taxes and fees estimated total was $49.33. with the exchange rate to Canadian $ of 1.31% it should be around C$65. When I got to the counter, David the representative said I have to purchase the Collision Damage Coverage. I said I'm covered through my American Express card. He said I have no choice because my rental price was so low. It was $11.95 per day. I was in a hurry to attend a meeting so I agreed.

I will NEVER rent from this company again and will NEVER recommend them to anyone!! My only good experience was with the person we returned our car with. When I got to the location, the customer service (if that is what you want to call it) was HORRIBLE!!! She quickly went through the rental process and when I asked clarifying questions the counter agent seemed annoyed. I had a question about the return timeframe and next thing you know the manager was typing away on my rental agreement. I never asked for the manager and was not informed she needed a manager. The counter agent was saying something completely different than what we talked about and she snapped at me and said “this is between me and my manager.”

The Fox Rent a Car at the Fort Myers Airport does not deserve even a fraction of a star. I reserved a car, for two weeks, online from Fox Rent a Car in Fort Myers, FL when my mother went into hospice care. In addition to their weekly rental charge and additional fees, fuel charge, Florida tax 6%, surcharge, rsw priv fee 8%... they also put a $150 refundable deposit charge on my credit card. I have never paid a deposit charge when I rent a car. My mother, sadly, passed away three days after arriving and I returned the car, after 7 days. I knew my daily rate would increase for an early return. It was written on my contract what that daily charge would be.

I would give this company zero stars if I could. I rented a car from this company at LAX. I had to wait at the counter for the agent to finish a conversation with the father of her child. Then I had to wait while she sent him a text message. When I returned the car, they charged me a $300 drop off fee. Seriously?! I brought the car back to the lot where I picked it up from and they charge me $300 to bring it back to them? This is ridiculous. Don't rent from them unless you want to get ripped off.

I made a reservation for Nov 22-25, within 24hrs I called to cancel since there is a family emergency within that week. They are charging me for $70 cancellation fee and they will keep the remaining money as a store credit. This is a totally unfair business. I would understand if cancellation is 48-72 hrs from the rental date but not within 24hrs of making one. And oh! They Charge $1000 for car deposit as well (automatically charged on your cc when you book reservation online).

This was truly the worst car renting experience I’ve ever had! My daughter and I arrived at SFO on November 3rd at 12:30 AM. After taking the almost 35 min shuttle, to the rental location because the Air Tram stopped running at midnight, we arrived that the 2nd level of the parking structure to wait in line for 45 mins because only 2 ladies were working and each one had to go on a 10-15 min break. When it was finally my turn, I then got the shocking news that the hold would be 400.00 which I may not get back for up to 14 DAYS, because I was using my DEBIT card!

What a pathetic car rental service. I will never advise anyone to book a car through them even though they are little cheaper than other. I had a bad experience at San Jose airport car rental service depending upon unreliability were they were unable to provide me car on time. They also charged my account in advance. Likewise, the customer service was similar; they told me that I need to wait 30 minutes, and again when I asked them after 1 minute the answer was it could take more than a hour. Lastly, I canceled my reservation.

After reserving a Jeep Cherokee for $310, I arrived at Sky Harbor and waited in line for 35 minutes with only 6 people in front of me. The representative who finally waited on me said that they did not have the vehicle I ordered. He tried to put me into a Charger - a 2 door sedan. I needed the SUV. Then he tried to charge me a $150 "deposit" which was not disclosed when I ordered the vehicle 3 weeks prior. He said that would be refunded 7 to 10 days AFTER the rental. He also said that ALL car rental companies charge a deposit, which is a lie.

Jeez where to start? We were going to San Francisco so I got a reservation for a Jeep Grand Cherokee for $123 for 3 days. When we showed up we stood in line for about 25 to 30 minutes and then finally got to the counter. The guy says my reservation is no longer valid since it's past 3 hours of the time I listed. Well we were only 9 minutes past! And we waited in line for all that time! So the guy says he's gonna help us out and shhh don't tell the manager. That ** gave us a frigging Versa! And charged us $165 for the same 3 days!