Fox Rent A Car Reviews

I arrived for my prepaid reservation and noticed 4 representatives handling 2 customers. When it was finally my turn after 20 minutes waiting with only 1 person ahead of me I was told they had no cars. Someone else came to the counter and a representative announced that any reservation made today would not be honored.

My experience with the Fox Rent-A-Car company was awful, to say the least. Upon arriving to pick up the car there was an extremely long line with only three employees there to serve the customers. The first thing I noticed was the lack of social distancing within the business and most importantly the irresponsible use of masks by the employees themselves. After waiting in line for almost an hour I was called to the desk by a woman named Katherine to receive my rental car.

I rented a car from the Miami airport and was told I could return the rental at the Orlando airport. Well they didn’t mention they don’t have a site at the Orlando airport so I had to drive to their location closest to the airport then wait on a shuttle to go back to the airport causing me to miss my flight and have to pay extra to catch the next flight.... Waited on hold with customer relation for 1 hr and 47 min to get poor customer services and be told that I should’ve gotten to the airport 3-4 hours before my flight! The airline didn’t even recommend being at the airport 3-4 hours before flight. This company is a joke and please don’t use this company unless you want to be delayed and enjoy horrible customer services!

I rented a car with the mindset that I would be taken care of because I spent a nice amount for the rental. The car had a flat and I was informed I did not have roadside assistance. I had to change the tire myself in the Phoenix, AZ heat. I had no idea I had to buy roadside assistance with my rental? It was not my car. Shouldn’t Fox provide that service with my rental? Seems like greed is entering the picture. Now they have sent me a bill for the tire and tacked on a $75 admiration fee? As I spoke with my friends, they have had similar issues with Fox. I am VERY disappointed in the way I have been treated.

DO NOT RENT FROM THIS COMPANY. NO MATTER WHO YOU GO THROUGH, DON'T SELECT THIS COMPANY AS YOUR CAR RENTAL! It's worth a few more bucks to rent somewhere else. You may THINK you're getting a good deal, but even after I paid 135 dollars on Hotwire to rent the car for 4 days in Las Vegas, I had to take 2 shuttles to get to the place after a long flight (even though they're listed as being "on-site" at the airport.) Then, no matter what state your from or what state your own auto insurance is from they'll tell you that your state is a no-fault state and that you HAVE to buy their insurance, which is, of course, way more expensive than other carriers daily rates. And even after I told her I do not want the roadside assistance, she added it to my bill anyhow! (I didn't realize it, I just assumed she would do what I asked).

I rented a jeep from Fox rental in San Diego for 3 days. On the third day I went to go start the car and take myself to the airport to find that the car won't start. I called customer service to see what my options were since I needed to be at the airport and catch a flight. I was on hold for 20 minutes then decided to call roadside assistance instead. They quickly answered and said they could send someone to look at it or tow it. I explained I had to go catch a flight. He said I could leave the key with the vehicle but it would be my responsibility if anything happened to it. Frustrated, I nervously left the key hoping it would be picked up soon.

I am usually very careful about reading all the fine print and what fees are entailed when renting a car. That was all well and good, and there were no surprises upon returning the rental. However, they billed me for a toll in the amount of $6.00 > admin fee of $15.00 due 7/29/2020. A week later they sent me a new balance (this is a day before the original bill was due on 7/28) and suddenly they changed it! WHY? What were the new charges? Suddenly the toll changed to $14.35 > admin fee of $30.00. THE ORIGINAL WAS NOT EVEN DUE YET. So consequently, a $6.00 toll fee with a $15.00 admin fee (just because) turned into a $44.35 transaction. I'd give them a zero if I could. The way they do business is crooked and disgusting.

We booked a car with Fox because we were trying to save money. We should have listened to the reviews which were all bad. Long story short, after a long flight, we waited in line for 2 hours only to be told they didn’t have any vehicles, let alone the specific one we reserved. Save yourself the frustration & go elsewhere.

Don’t ever rent from Fox, biggest scam ever, they will never refund you money for accidental booking, my computer glitched and booked three times so they charged 3 times and wouldn’t refund the money, never again with them.

I rented a Jeep Grand Cherokee and ended up with an old, Hyundai Santa Fe with 30k miles on it and a dented roof. It actually had sand in the back so, not sure if the car was sanitized or not. There was no one at the booth at the exit to talk with. When I returned it, I talked with someone there and they actually do not have Jeep Grand Cherokees to rent. Hmmmmm. Then, the woman said I had to buy the unlimited Sun Pass tolls for $15 as she said my EZ Pass would not work. That was a lie. EZ Pass works just fine here. Then, when I returned the car, I wanted to talk to the agent that I rented from. The only problem is the line was out the door so, I figured I would try to call their Customer Service.

I rented a car online in October 2019. I had to cancel my trip and Fox refused to refund my money, instead issuing me a store credit for $437.00. I booked a rental car for a trip to Phoenix in March 2020, then the Covid 19 closed everything down, the trip was cancelled and the whole country was shut down, I called fox, on July 15. 2020, waited one hour just to speak with someone in billing, they still refused to issue me a full refund to my credit card. I told them I will not be traveling anytime soon due to the coronavirus, I won't travel until this virus is gone. They will not refund my money.

Tement. Just their word and a letter. They will try to say you owe 80 dollars to them. For 5 dollars in tolls. Providing no proof of toll violation. They are a sketchy company. I'm reporting to the BBB as well. Not only this problem. When we got there we had to wait in line for exactly 40:minutes. With a worldwide pandemic. At least 20 people in line in a very small building. It's a joke. Customer service was terrible. Place is dirty. Save yourself time and hassle. Go with a car rental agency with a good reputation!!! Terrible. The online quote is inexpensive for the car. When you get there they add triple. What an awful experience. They need to be investigated. This was the Orlando location.

I rented the car at 9am. Drove it home. Notice the car was not cleaned inside and out. There were crumbs in back seat, a yogurt on floor and smear marks of body fluid smeared on seats. Also the car had not been washed. There were bugs all over license plate and window so I parked in my drive way. Took my other car to go shopping for our trip we were leaving in the morning. We got home. My husband tried to start it and it would not start. We even Googled how to start it and it would not start. We were on the phone with customer service several times. No help. We were on the phone with our insurance AAA and their roadside assistance for over 4 hrs. They tried to tell me I did something to the car and I will be held responsible till I told them I was on the phone with my insurance company and they were listening and they were recording everything. I told them they need to pick up car.

Rental car booked as prepaid in order to save cost ~$30. Then attempted to change the date for one day after the original date. General support could not do anything in terms of modifying the original contract. The car also will be lost if not picked up in 12 hours period. Attempted to call billing and was on hold for two hours twice. After two hours automated voice stated that the business is closed now.

We picked up a rental car on Saturday at the Tampa Airport, I set up for a Jeep Cherokee or similar. I wanted a Wrangler but it said there weren’t any available. We go to pick up the car and there were a bunch of Wranglers, so I asked to change. She said it would be an upgrade fee of $14 per day, I said OK. This car was far from an UPGRADE!!!! We pull off and then notice it has roll up windows & manual locks! We had to be somewhere after waiting in line for 40 min to get the car, so we couldn’t go back & wait in the long line again to change cars. All of the Wranglers there were not this way.

I made the mistake of renting a car from Fox rental car. The car they gave me had a tire leaking air. They refused to pay to resolve the problem. They told to go to Firestone tire facility near me and then refused To pay what firestone said it would cost to replace the tire. I ended up buying a new tire to keep from being stranded in a different state with no car to drive.

My experience told me I will never rent a car from this company "Fox Rent A Car at Miami, FL"....Sounds cheaper but end up paying much more, NOT a honest company. To avoid it at any more cost. I can not believe this company is still being in business!!!

Fox Rent A car is withholding my $150 security deposit without cause. I thoroughly cleaned the vehicle myself and filled the gas tank prior to return. All tolls were paid in cash and I have receipts for all of them. When I called to inquire about the increased charges on my final receipt, I was told I was being charged a cleaning fee, and any disputes I had would need to be filed at the location where I rented the car. The car was rented at Tampa International Airport and returned on the day of my departure.

Terrible experience from the time we landed. Need to take a shuttle, car was dirty, dented and scratched. Upon return, no one was there to accept the vehicle. They found our garage door opener and then charged us $21 to send it to us without our permission.

I “prepaid” in January for a rental car In early May. Due to the Coronavirus situation we had to cancel our trip. I emailed, messaged and called the company trying to get a refund or even a Store credit, nothing not a word from the company. Terrible customer service.

Fox Rent A Car Miami will ruin the beginning and end of your trip. I promise. Just Don’t Do It! Their company should be fined and permanently closed. I usually use Enterprise and my God I regret not using them. One, you will not be able to speak to a representative at no point in the process. They charge you $11.99 per day for a Florida Sun Pass instead of your actual tolls like most ethical companies. Also, they charge a refueling charge of $7.99 a gallon and will falsely accuse you of not returning the car on full. They also added three hours to to one. I returned my vehicle and then charged me more even though I was still covered for that time. They said I returned my car at 2 pm which is impossible since my flight departed Miami at 1:55, and I had to take a shuttle back to airport then a train, then a long walk to the counter to check my bag. I checked my bag in with over an hour to spare.

Do not rent from this company! I feel cheated! I did make reservation via FOX Car Rentals US. IF THIS GETS RESOLVE I will POST A MORE POSITIVE REVIEW. The rental company US Fox Car Rental is affiliated with U Save Rent a Car located in San Jose – 600MTS East from Casino Fiesta, Rio Segundo. CED 3 101 602907 – CR 1005. Telephone number is (506) 2430-4648. This reservation was made via FOX Rent a Car, United States. Reservation number was WFX0368999. Invoice number is **

It was the worst customer service I have ever experience. Our first car - which the guy said was brand new, it had five miles on it - broke down within 10 min. The engine was smoking and we had to pull into a grocery store parking lot. We called them and an hour our second new van was on its way but then the tire popped on the highway and the guy never made it to us. So that is TWO “new” vans that broke down. We ended up sitting in the grocery store parking like for FOUR HOURS. FOUR. In the florida heat - we couldn’t start the car because it made the engine so much more worse.

We rented a car in San Antonio on February 27, 2020. We asked for the speed pass option. It was added on out receipt and prepaid on my credit card. They billed us for Tolls saying we took the option off the morning we returned. Why would we take it off when we knew we had used tolls. The girl in San Antonio, Mary, told 4 of us that we could get refunded on the days we did not use the speed pass.

I prepaid $214.76 for a car through Priceline. When I arrived to get my car at 11pm on 2-24-20, I waited in line over an hour. The first car they gave me was a Jeep Wrangler (way too big); I had reserved a Compass or similar. I waited another 45 minutes for a replacement. Without explaining, and in a rush to get rid of me due to a long line of angry customers, they somehow conned me into signing for prepaying fuel at $8.49 per gallon! You'd have to be insane to agree to that. I would NEVER knowingly agree to that. I was just exhausted and needed to get the vehicle and be on my way. I returned the vehicle, as promised, on 2-29-20 with a FULL tank of gas. Fox then charged my credit card an additional $245.37 for fuel and related taxes and fees. And now they're fighting my credit card dispute! Worst company I've ever dealt with. DO NOT RENT FROM FOX!

I needed a vehicle for a day from Fort Lauderdale to Miami airport...I made a reservation online of a Dodge Grand Caravan and headed to pick it up. My wife dropped me off at the Fort Lauderdale airport location, that it was really hard to find (I wish I never found them). So, I got to the lady at the desk and gave her my details (she was nice-be careful. It’s the way to lure you in), she asked me if I want the toll roads pass to avoid fees so I said that I can hook my SunPass device and edit the rental license plate and details so she said something that Alerted me..She said that sometimes even tho you got your sunpass device hooked up that there’s an option that the customer will be charged twice (on your sunpass device and by FOX)....and FOX charging.... Sit down guys. You won’t believe it.... $20 PER TOLL!!!! Wha.....t!?!

I purchased the gas upfront. When I brought back the car I was charged extra for gas because I was told the car I chose from the lot has a slight bigger tank although it was still considered a compact. Then I was told that the amount I signed for is only an “estimated” amount and I will only know the real cost once I returned the car. After I returned from my vacation I saw I was charged another $140 over the amount with no explanation. I have been trying to get in touch with customer service for 3 days now and no one picks up. I chose the option for a call back which took 1 day to receive. When I finally got the call I still had to wait on the line. Eventually I go through and someone picked up and hang up the line. I’ll never rent from them again.

Signed up for a rental with Fox Rent-a-car thru Priceline. The due at pick-up cost was $272.60. When I was signing in at the desk at the Tampa airport, I was asked if I wanted Toll Pass coverage. Not knowing the area, I asked if I needed it. Clerk asked where I was going, I stated to the Indian Shores area only. She stated, I would need it and the best buy would be to buy it for the week instead of daily. Said cost would be $58.00 for the week. I agreed to take it. When we returned car, found the total cost for Toll Pass was an additional $104.09. But here's the kicker. ALL week, there was not a toll booth in sight. NOT ONE!! We were charged $367.71. We never needed the purchase. I feel we were taken big time. Please, watch out for this company. We were totally taken advantage of. In addition, the car we were given was full of dings and scrapes. I took over 10 pictures of the dings before we took off. Angry!!

Wish I read more reviews before renting from Fox Rent-a-Car. I told the man taking care of me I didn't want any extras, just basics. When all was said and done, to my understanding the only thing I was paying extra for was an additional driver, $35. He told me three different times to "Make sure you don't fill your car up before you bring it back, because it's much cheaper for them to fill it up." He quoted me the price of gas in the city (Phoenix) and the price it would be for them to fill it up. I thought, that's easier for me???? Upon returning the car, the lady who checked me in said I shouldn't have done that, they charge upwards of $8 a gallon for gas in here. I was livid, he flat out lied to me. Not once or twice, but three times. They are liars and thieves. In the end it cost me the same as if I'd rented from Enterprise, which is exactly who will get my business next time.

Waited in line for 90 minutes before getting my car. Ended up being charged over $125 more than I was quoted. All of the other rental places were empty. Told the clerk I wanted a Jeep Compass that I had signed up for per their ad. Clerk told me they had no Jeeps. “We stopped buying them five years ago.” Not a business I would ever trust again.

I stood in line for 90 minutes to pick up my prepaid car rental. All of the other rental counters were nearly deserted. Do not try to save a few dollars and rent from these guys. They will also charge you for returning a car early. If you read bad reviews of this vendor they are most likely true.

I was quoted for a specific cost including all taxes. We arrived, and declined insurance and the extras only to be charge for them. And, the taxes I was charged cost more than the rental itself. I questioned all of their "tax Codes" as the individual was very vague. Tried to call customer service and of course can't get through. My friend also rented a vehicle at the same time (large group 2 cars required) through a different car provider and she was charged the exact cost of her quote. I will never ever recommend Fox car rental. I will stick with Enterprise, thanks!

Another customer scam by rental agents at the counter. I clearly stated I will refill my own gas to the car and I declined insurance coverage and asked did he need to see my declaration of my policy I brought me? He said no. Then I get charged for both. I would not rent from this company ever again. Agents make commission off these extras services when they sell them but the problem they didn't sell them. You are charged not knowing this until you return the rental. Their insurance does not cover anything if you cause any problem to the car. Example flat tires all four of them. A jeep Laredo is an expensive claim. This happened in Orlando Airport location. I was using Google maps and it took out the entrance and it was dark out with No gate and it punctured all four tires and I have a bill from them for $787.50. I was charged for insurance I declined that didn't even cover this claim. The slap in the face is when on Duty Manager says to me, Don't feel bad, this happens at least once a week here!" Sounds like to me you would put a gate there on Big lighted sign? This is another scam this location is using.

I was asked if I wanted extras, insurance, gas protection, etc. and I clearly told the agent I did not want any extras. They charged me for insurance anyway. Now I can't get them to remove the charge and can't even get through to anyone. I have called and called and been on hold for hours. Very frustrated. I am disputing the charge with my credit card company.

I had written a review about a terrible experience with Fox Rent A Car, unable to reach a human being to resolve my cancellation due to illness. I gave up. 2 hours on hold, 2 emails... BUT this morning I got a call from Penny, very sympathetic and personable, who refunded my entire payment!! I told her I was fine with paying a fee since this was a last minute cancellation but she said not my fault, I was sick and apologized because they have been so busy with this virus outbreak. I WILL BE USING FOX IN THE FUTURE!!! Thank you Penny! P.S. I gave 4 stars instead of 5 because of the endless hold time.

I split my time between 2 states but have a Nevada license which is my primary residence. It doesn't pay to own a car either place so I rent when a car is needed. I recently rented a SUV and because I have a Las Vegas address, I was charged a $1000 hold on my credit card. Really???? They have a lot better chance catching up with a local on an issue than someone thousands of miles away, yet they punish a local. Then they charge airport service fees for a local renting off site of airport, who doesn't need to use transport service. That has got to be illegal, gouging a resident for fees for services not used.

Rented a car thru Fox Rent A Car online for a family vacation. Upon getting to the rental counter in Orlando the rental agent told me that they sold out of the vehicle that I prepaid for and was downgraded from a suv to a midsize sedan unless I wanted to pay 14 dollars more a day to get a bigger suv. Obviously that didnt sit well with me. After working and traveling all day they gave me no other option but to accept the sedan. The next day I called their customer service line and had to wait almost 2 hours to get a return call. Upon talked to the csr agent and telling him the situation he informed me that I did have a contract which I agreed with. I told him most certainly I did and he informed me there was nothing he could do. Trying to figure out why they have a csr department when they obviuosly dont care about their customers at all. One of the worst experiences I've ever dealt with. Stay far far away from them.

In last Aug, I traveled to Denver for a day, and booked a car online. To try to save my time, I prepaid the renter online. I was waiting in the rental office from 9am to 12:30pm, more than 3 hours, to get a car. Since I already paid the renter, I still picked up the car. Since too much time was wasted, I had to cancel my original plan. Then, my nightmare begin.

Loved the rate when I booked online to Austin Tx. They put the fear in your mind about the cost of going paying Tolls. Their cheapest PRE PAID plan to cover Tolls was $58.00! Not knowing the area, we took it. Found out that Tolls were only about $1.00 each and my Son In Law said we probably went thru 1 Toll at the most. Woman at the counter told us she lived in the same town as our Hotel and that we would hit Tolls for sure.

We rented a car from Fox rental online at Airportrentals.com for pick up at Liberia Airport in Costa Rica. When we got to the airport every other rental car company had a booth except Fox. We were hustled away with our luggage to a person that had a sheet with our names and told us there were no cars available even though we had a reservation. They would drive us to our destination and we could rent a car there. They told us they had no cars and no other company had cars as it was a very busy time. And they said that if other companies did have cars they would be very expensive and try to scam us on the total cost.

Updated on 03/03/2020: Just received yet another invoice from Fox Car Rental for a $5.76 toll charge PLUS an “administration fee” of $75.00. WHAT a joke and rip off! Do Not Rent a car from this place!!!

Very rude and opportunist staff, trying to make you fool, does not knowing that they are very fool indeed. Black sheep of car rental sector. Unprepared, very dirty cars with very bad smell. Although I reserved a car through internet without any additional charges which are optional, they took advantage of my hurry and obligate me to sign contract with the help of pressure of waiting people behind me. After my complaint after returning car, they informed me to come to their office to correct the fault. By the way, I am living in Turkey. Very ridiculous invitation.

We had rental all paid for and just had to pick it up. They said because our plane was late we would have to pay double the price to get a car. Ridiculous, why did we have to pay again? We have rented cars in Tampa airport for the last 10 years and never had a problem. It was the Orlando branch.

Don't get fooled with the price! Absolutely the worst rental company on the planet, rude employees, horrible service and after they Jack up the prices at the counter with all their fees they are same price or more, but you get crap service and attitudes to match! HORRIBLE HORRIBLE HORRIBLE!!! STAY AWAY!!

First off let me start off by saying that I am a flight attendant. I rent cars almost 2/3 times a month for at least 2 day. I am a reward member for all the major companies. I chose Fox in Austin Airport to rent from to save money. I rented a car in a Monday until Wednesday. I already knew that the prices at all the companies would be high. Fox was significantly cheaper. After reading some reviews online, I made sure the car was spotless when I returned. I actually went to a car wash and washed and vacuumed out the car just to make sure they wouldn’t try and charge me. When I went to return the car the representative said it reeked of smoke... Mind you, I’m still parking the car and the window is not even half way down. She fanning and everything. I’m like huh??? But she has a smile on her face.

Horrible experience! This company overcharges and has the worst customer service. They sent us out in a Winter Storm Warning in Denver in a dirty, unsafe vehicle which we had to pay from our own pocket to replace wipers and fluid (they has water in the reservoir). Trying to get a hold of someone was a complete joke. "Jake," whoever that is was completely unprofessional and hung up on me twice. Save your money and your time....DO NOT RENT FROM FOX.

Just a warning - run, don’t walk to any other rent a car company! There is a reason every other rent a car company gets their customers in and right out - not making them stand in line for upwards of an hour to disrespect the customer and charge ridiculous additional fees!

I booked rental with Fox on Expedia for San Jose, CA airport. Arrived at counter and watched the person behind the counter run my drivers license under a cell phone connected to? She informs me she need to go and get manager to find problem. I wait for 3-4 minutes. Upon her return tells me that my DL is a problem and is fake. She is contacting airport Police. I have no idea what this is all about? I have a valid DL and have never had this type of treatment from a rental car center person. When I quiz her more she tells me it is a problem with DMV. Again, what?

We rented our car from Fox in Tampa. They had too few agents and too many people on line. It took 45 minutes to rent the car. We checked out the body of the car and pulled out. Upon getting on the highway, we noticed that the air in one tire was low, so we stopped and filled it. We then parked it at the place we were staying and then the next morning, we had a flat. We called Fox and they said it would cost us $100 to have them come out and change the tire. Then they told us to have the tire repaired at Firestone.

When we arrived to rent, with a reservation, the clerk was slow because she kept trying to up-sell us with threats about how many people come back with damaged cars - and then they have to pay the rental for every day the car is being repaired. She actually said, "I see so many damaged cars come back every day." Then it was 'I can put you in an SUV for just $30 more a day - so much safer!' My friend and I are both 60+. I do NOT want to drive a big car around a strange city. She must have been on commission for the up-sales. Car was fine - comfortable, in good shape. But most annoying, when I got home they charged me another $140 with no explanation. I know it was full of gas, undamaged and on time and I can prove it with a gas receipt and a plane ticket! And no one will answer my emails.

Rented an economy car through online source out of San Antonio January 2020. First car they gave me was unsafe to say the least. The car needed a whole lot of manual effort at the wheel to keep it in its lane and it wobbled like the wheels were about to fall off. I call customer service, am on hold for about an hour, finally accept their call back offer and wait for another 2 hours but no call back. Take the car back to the airport and to my surprise, no hassle exchange for a different car. That car ran well and the customer service during that exchange was pleasant. I thought ok I can give them a second chance. Returned the car at end of rental agreement and when I asked for a receipt was quickly waved off by the desk attendant who stated I'll get it in email. That never came.

I was not warned of toll fees when I picked up my Fox rental car in Seattle. When I encountered a toll I tried to phone the company for policy on tolls. No one would answer or return my call. After I returned the car, I was given a 27% administration fee on the tolls. I phoned and was told lies. I asked to speak to a supervisor but was denied. I will say little about the condition of the car, which was not good. Do Not use Fox car rental.

This company is a total scam. They charged me by hundreds of dollars without asking or telling me. They charged me for OPTIONAL services I NEVER wanted or asked for. This company is just unbelievable.

I recently reserved a rental car for a week long trip in Vegas. At the time of booking I reserved a Chevy Camaro convertible. When I arrived at the Fox rental today to pick up my car they said they did not have the convertible that I had reserved 2 weeks ago. When the associate tried to get the manager to help make this right he repeatedly wandered off and avoided the situation eventually telling me “the only vehicles they had left was a Chrysler 300c and a Jeep Wrangler”. I don’t know how either one of them are considered a reasonable alternative to a convertible Camaro. Because I booked it thru Priceline they would not refund my money so I could go elsewhere and get the car I wanted. They did absolutely nothing to make this right. In the end all they did was say sorry. Very poor experience. Will not be returning.

I rent cars regularly for work. Having a great deal of experience in customer service I consider myself as someone who is fair in their assessments when looking at other companies. This is our second time renting from them and normally I would not complain to this extent but after the past few hours I feel that this needs to be posted. We rented a car in Tampa and I will say the gentleman at the desk was nice and helpful. Normally that would deem 2 stars but the experience with the car and their phone service was beyond awful. We received our rental in Tampa airport and because it was late and we had to drive 45 minutes to our hotel we did our walk around for the physical damage inspection and then got in. Once we pulled out from the airport we started to notice a fishy odor so we opened the windows in hopes of not wanting to be picky and thinking it would help.

Steer clear of this place. Rented a Jeep Wrangler in Fort Myers Fla. The car was filthy. I finally had to go and buy paper towels and Windex to clean the windows. I could not see out at night. They billed me for gas even though I filled the tank. The check in people tried to steal another customer's cell phones ahead of me and denied it. With all the rental places to choose from... choose another!

Worst rental car company ever. First, I plugged in my flight for FLL, and it booked me a car in Miami. That made no sense. They told me no refunds, even though I called a minute after booking due to the error. After MANY phone calls, they let me re-book it at FLL. They told me AND send me an email that they are off site, so I would not have wanted to use them. However, when I showed up to the airport, I Was pleasantly surprise that they were on site. Still, I was SO stressed about lugging my kids and family through the airport and shuttle to get the rental car.

I flew in from Columbus, Ohio to San Antonio, Texas. I was offered a upgraded car for $10 total. I asked the girl at the counter if it was truly only $10 one time fee and she assured me it was. I look today at my invoice and see I was charged $10 a day. I call the 1-800 number that is shown on the invoice and the girl I spoke with was extremely rude and unprofessional. The girl was of no help and when I asked to clarify she got a attitude. I will be reporting this to the BBB. I would not recommend.

Booked with Fox. Received the wrong car. I booked a Hybrid and they did not have any. Complained that I did not receive what I asked for and they said there was nothing that could be done. Finally they offered a store credit of $50 that you really cannot use. I just tried using it and they told me I could not use it for any payments other than very specific types of bookings. I really am fed up with this company. Called dozens of times. Emailed hundreds of times. No one can help. They all use the line "there is nothing I can do."

We flew into Salt Lake City airport at night and it was 2 hours before we left with the rental car. Must have only 1 shuttle. It was full when we arrived at the pick up site at the airport. Waited 25 minutes for it to return. Long line at rental counter. Very slow process. Rental agents were unconcerned about customer service. When we finally got the keys to the car, we had to de-ice it, inspect it in very poor lighting.

Run, don't walk away from this place. We arrived in Denver, were shuttled to the FOX rental car facility and waited in line for two hours only to be told they would not honor our prepaid reservation. We were offered a small, dirty two wheel drive economy car as a substitute for the 4 wheel drive SUV we had reserved. Staff is poorly trained, defensive and without basic knowledge of vehicle inventory. There were actually several vehicles matching our reservation in the lot but staff said "we don't have any keys". It was clear that this company operates under a bait and switch strategy, offering low rates that they never intend to fulfill.

Fox Rental at SkyHarbor Airport, Phoenix lied to me at Rental counter. Agent asked me if I wanted prepaid fuel for $27.00. My contract stated $2.97-$66.52. (The car I rented was Toyota Corolla max fuel tank 13 gallons.) In my ignorance of car rentals I thought that was a deposit. They billed me $3.05=$67.05 for the gas. For a 13 gallon tank. Ripped me off. That’s $5.25 a gallon. Don’t rent from Fox nobody was nice about fixing this. They hung up on me. Basically, too bad for me!

Recently we rented car in Salt Lake City. First of all it took us 1 hour to get to rent because one shuttle was full and other took 40 min to come. After that waited for 3 hours to get car. Staff was horrible. Needed AWD and of course didn’t get that (knowing we are renting biggest SUV for skiing). Car came dirty. (Whoever before us brought the car, the same probably we got it.) Car seats were in bad condition (Super dirty. You don't even want to put your baby in it). Overall experience was disaster.

This company is absolutely horrible. I searched for a rental car pickup in Fort Lauderdale for my parents. They switched it on me and now the location is in Miami, an hour away. Extremely dissatisfied. This is the first and last time I will use this company, and will be sure to tell everyone who asks me about a rental car service to never use Fox. Only a matter of time until you go out of business with these types of business practices.

Rented a car from them in Orlando. Waited over 45 minutes for their shuttle to show up. Called their customer service line numerous times and always had "more than 10 people in front of you". Never did talk with anyone. Arrived at their location and waited almost 2 hours in line for a car that I had booked and paid for 2 months prior. Once we finally got the car it had a horrific smell. Being late at this point I figured we could run the a/c and open the windows to dissipate it. That did not work. We tried everything the next morning including Extra Strength Fabreeze and a vent air freshener but to no avail. I traded it in 2 days later while passing thru for another vehicle. Both cars were not clean on the inside and neither had windshield washer fluid. The windows were not clean and hard to see out. Cheaper is not always better. Stay with the big boys and avoid Fox at all costs.

I called an made reservation for my son as he has no computer. When we got there my son gave his credit card and name as driver. They said no, I had to be first driver and they would add him on at 12.99 a day, more than the day charge for first person. This brought the fee up another $100.00. It took over an hour once we got to the counter as person kept having problems and losing information. I had to finally go sit down by door. When we left they would not let us mark all the scratches. Also sat at exit building for 20 minutes while they had two cars turn around and pull out of line. They said mark the scratches and bring back with us when checking out. This did not even make sense and made me nervous.

My husband rented a car for our 25 yr old daughter in Austin TX, a few months ago. She was hit by another driver, and the other driver immediately admitted fault and bystanders were so nice to wait with her until police came, etc. Other driver had USAA insurance and they took a while to pay. My daughter has been getting threatening letters about sending her to collections, in the meantime.

When we picked up the car, it seemed okay. Quite a few up-charges, but that is what it is. I had left my partner and two preschoolers waiting for me so that I could go pick up the rental from the other side of the airport. I drove back to the terminal to pick them up, and the car stopped working. Okay, I figured. I’ll call roadside assistance while I run back to the other side of the airport and leave the kids in the car with my partner for a few minutes while I go tell them what happened and get something different.

I reserved a car for 3 days. My trip ended abruptly so I brought it back within 24 hrs and they charged me for the full 3 days when the rate for 1 day or early return is clearly stated on my rental agreement but the lot girl told me I had to pay it all. Once I realized it I tried to call and never got to a person. It would just cut off and start beeping after 30 min of hold so I tried online chat and the guy never answered me and also disconnected me. To top it off I missed 1 toll and I went online and paid it and showed them the receipt but I still got a $16.50 bill in the mail that took hours to resolve. I cant believe these people aren't in jail. Absolutely reprehensible and criminal activity. It's not cheap when they rip you off and over charge and waste your time.

I rented a car at LAX. Discussed details of rental and asked to purchase the option of gas at 3.59 per gallon based on what amount was actually used when I turned the vehicle in. However upon returning the vehicle they charged 4.04 per gallon for a full tank and I turned it in with a half tank. If I had not specifically asked the rental agent about how the price of 3.59 was figured, I would have accepted that I did not understand the agreement.

Unfortunately, during my company’s business trip, my team had a very unpleasant experience with FOX-RENT-A-CAR! We reserved the car online, for pick up at the airport in Miami, FL at 9:30 AM on Thursday, December 15th. Mohammed was the associate that assisted us on pick up. He offered us an insurance coverage, but we informed him that we do not need that because we are fully covered by our credit card company. We just want to sign up for the “Plate Pass.” Mohammed added the “Plate Pass,” and asked us to sign electronically, while carrying on a conversation.

I rented a car online for about 180.00. When I got the credit card statement I was charged more than double. They said I signed up for insurance etc etc. I told the lady at the counter I do not need any extra coverage. She said, "Sign here, here, here." I called the office. They are very rude and did nothing about it. Also their policy of giving you cheaper gas if they fill it up is a scam. They don't tell you that if it is almost full or a drop less full than half they charge you for a half a tank or full tank, they are charging you for gas that you never used.

Rented car in Dec 18, 2019 in Orlando, FL. The car was booked through Expedia for a full-size car, upgraded to SUV at the counter since the car was hybrid and was not enough for luggages. Purchased fuel, toll. Paid in full at the counter. The initial rental price was 260 dollars for four days, paid extra 200 dollars for upgrading to SUV (Hyundai, Santa Fe). When returned and got back home, I found they charged extra 90 dollars. Called them and they couldn't give me any valid reason. So, four-day rental for that SUV was 580 dollars which was outrageous. Never ever rent car from Fox. I never rented them before and the they ripped me off on my first rental. Be aware before you proceed to Fox Car Rental company.

I rented a car from Fox in Fort Lauderdale just close to the international airport location (now moved to the airport rental car center). First of all while check-in at the desk I met their representative Nasef who was not friendly at all and his behavior show he hate to work with a customer and I was for him like an annoying fly which he wants to get rid of as soon as possible. Despite my full payment and reservation of SUV vehicle he gave me a small car like Toyota Corolla, even not say sorry or explain they have no SUV available right now. In short, he served me as an enemy.

I reserved my rental car from FOX RENT A CAR through Expedia on Dec. 21th. The price was total $165.04 for a full size SUV including all fees. When I went there to pick up my SUV, they didn't have any available. After half hour waiting, they offer me one Toyota minivan, I though it should be cheaper or at least same price as the SUV I reserved. And all of us are tired of waiting and just signed the paper and drive the minivan away. We didn't carefully check the price. But when I drop off the car to Orlando Fox car dearler, the manager told me the rental fee is $210.47. I showed him my Expedia confirmation email and the total price to him, but he said he can't do anything for this since the price is Miami FOX rental center gave. I am very disappointed about this rental experience with them. What a cheating company!

I prepaid for a full size SUV for 4 days. When I went to pick up they didn’t have a SUV available. They offered me a Corolla that just came in for the same price. There was 5 of us (3 children) and 2 adults. The next day I was picking up my grandson. I needed a larger car. This was 11:00pm Christmas Day. Told me to call certain number next day to get SUV. After at least nine calls to customer service and them sending three emails to manager to contact me, and me sending an email to customer service. Customer service told me there was 4 full size available. I told customer service rep to email manager to save one for me and I would be there that morning. I was staying an hour away from Fox rental.

Poor shuttle. Bare missed flight. Shuttle service is extremely poor. 50 minute wait. Same delay on the way back to the Orlando airport. Manager was called in and she didn’t compensate but rather blamed it on Xmas rush hour which had not yet started in full swing. They had no remorse for value of customer’s time. It’s better to rent a car from a well reputed car rental, preferably located inside airport.

I rented a car for a week in Maui and for a day in San Francisco. I rented online and paid by credit card. The Maui rental went smoothly with no issues. When I got to San Francisco I was told I was on a list of people who should not be rented to. They would not rent me a car that was already paid for or provide a reason. I have no accidents or tickets. I went to another rental agency with no problem. They will not refund the money or give me an explanation. These people are thieves.

In my line of work I use a lot of car rentals and I’ve never experienced the level of bs that I did at the Fox Rental in Grand Cayman. I did book this through Expedia and paid for extra insurance. We were supposed to have a mini-van (listed as Dodge Caravan or equivalent). Upon arriving, I walked to Fox to pick up the rental. I was given a Kia minivan which was ok. The counter clerk told me a total that was $75 more than what I reserved it for AND made me pay an extra $100 as a deposit. She then proceeds to tell me that I have to pay for insurance (which I declined).

I rented a 2017 Nissan Altima recented. I noticed the windows were tinted but was told it was ok. I was pulled over 3 times by the police and issued tickets for the blacked out windows which were street illegal. I was also told by the officer that there was no inspection sticker which is mandatory in the state of NJ. I contacted Fox but they wouldn't even listen. I am afraid to drive the car and requested they come and get it. They refused.

I Paid a third party vendor. When I arrived to pick up my rental the “taxes and fees” that are noted in the third party vendor receipt were charged to me again by the Fox Rent A Car. They would not accept that charges were already paid. they required we paid the taxes and fees again. The receipts from the third and the fox rent a car matched line item by line item- they each charged taxes from the state I rented the car from and they matched within pennies of each other.

My self as an employee was told to steal from our clients. I wouldn't be mad if they did the same eye for an eye right. Just note this is a huge orginisation. Just make time to plan ahead and don't let Fox scam you. They do a pretty good job selling the business but they know their way around, they have good lawyer's and they are wealthy. If you are not rich or can not afford to rent a car.... don't do it. Use Uber or simply don't travel. I am upset with you people for writing bad reviews after the fact. I, myself, am a advocate. Other than that I love their new cars they offer.

I Paid $195,57 + $72,00 to www.carrentals.com for a one week mini SUV rental at FOX RENT A CAR. When I get to front desk the support guy told me about hidden fees and offer an upgrade for the insurance. Suppose to pay about $80.00 for the upgrade and hidden fees. I have no option to cancel with Car Rentals so I accepted. The vehicle was old and terrible and not close to the model printed in contract. FOX also charge more $353.00 from my credit card. So the total amount paid for one week rent for a terrible SUV was $620.57 - 80% more expensive than HERTZ. My suggestion to everyone that I know is to STAY AWAY from FOX RENT a CAR, is a company that you can NOT TRUST.

We waited in line for nearly two hours in Ft. Lauderdale with only 6-7 people in front of us. Absolutely the worst customer service. We felt like we were held hostage and were willing to pay more than we planned just to get out of there. We will never do business with Fox Car Rental again!

When renting a car from their Salt Lake City lot - I received good customer service from staff. When driving the car off lot - I noticed the gas tank was empty which was unusual to me. However, I was not in a rush so I had no complaint with this and immediately drove to a station and put gas in. I returned the car with more gas in it than I had received and, again, I had no complaint as I regarded this as fair.

What a scam! We've booked a Jeep Compass or equivalent SUV 4WD, but when we arrived, they were "out of SUVs", so they offered us this full size "Kia Optima" instead and claimed it was a 4WD. It even said "4WD" on the paperwork they gave us (we wanted one due to the snowy road conditions). Well, it was a 2WD, and it drove like one in the snow. (Yes, we looked under the car to check the transmission and looked up the vehicle data through the VIN online... no doubt, 2WD only.) This is reckless, especially with these snowy roads to rent a 2WD as a 4WD. Overwhelming friendliness is not what I expect from a car rental company, so I won't reduce any further stars for their attitude, but renting out a 2WD as a 4WD is a scam!

Please be careful when renting from Fox. We just rented a 2018 Jeep Wrangler from the Fort Myers location. We did not get the additional insurance because our insurance covers rental cars. Three days into our rental week, the Jeep simply would not start. We had battery power, but it would not even turnover - at all. Upon calling Fox, they refused to help unless we paid a substantial amount of money. Now....I would understand if we were in an accident - we have insurance.

Got to the airport and Fox wouldn’t respect our reservation, call reservation counter and they told me they must respect the reservation, and still the 2 ** at Fort Lauderdale wouldn’t respect the reservation, will never rent from fox again.

I rented a car in LAX and was charged a number of services and insurance that were not explained to me when I picked up the car. The agent quickly went through the contract on a very small computer window that is hard to read and navigate. Without any reminder about what services and insurance I was asked to purchase, I was asked to sign the contract which I only received in email after I returned the car.

Beware of insurance scam from Fox Rental - Orlando/Disney. STAY AWAY! Fox Rental failed to refund us the hoax insurance charge most do not need and we did not need for Lost Damage Waiver. The sales agent at the counter should not have lied to us, forcing us to buy unnecessary insurance that doubled the cost of our original estimate when we pre-reserved the vehicle. We immediately discovered we didn't need this bogus insurance he insisted upon. We should have been able to change our agreement.

I rented in Toronto Airport and Fox website advertise that the location is on the airport. Well, it is a lie! You have to take a train and a shuttle to get to the location. I had booked the rental through Expedia in CAD$ and at the counter the asked for US$ and said there has been a mistake by Expedia!!! Upon showing my Expedia confirmation and arguing for 15 minutes, they finally agreed to the price however, they asked for additional $11.95 per day for mandatory insurance. Both my car insurance and credit card covers the rental insurance but they wanted written proof!!!! Who carries their car insurance in their pocket?!!!

I have never had a rental car as bad as this one was, we rented a Jeep Wrangler which was never serviced and we almost went off the mountain because of that. The problem was that the car when making a right turned it would pull to left in 4 wheel drive. This would only happen in 4 wheel drive. While we were on the mountain the sign said to drive with only 4 wheel drive which we did. Fortunately we were causes of the new car yet unaware of the danger which the car put us in. We had a conversation with the drop off person, who promised me that there will be someone who will contact us regarding this matter. It's been 3 weeks and no calls were made to us from Fox rental or from Denver office. Please be careful. Check all specs out before driving out the lot, as it seems that this company doesn't care about your safety or their reputation.

Whatever you do do not rent from Fox Rent A Car. I was supposed to spend $88 and my total bill as of now is $292. They will add on multiple types of insurance, charge you for extra hours even if you bring the car back early and not provide the toll service that they say they're going to. Read all the fine print but better yet just do not go there to start with. Eduardo at the Miami location should be worried about his karma.

Just a friendly reminder that if you pre-pay for a rental and for some unforeseen reason you have to cancel, FOX Rent A Car, WILL NOT REFUND your money regardless of any reason you might have. Canceled my reservations 5 (five) weeks in advance of my reservation date and their response was, "Ok - we'll give you a credit." Credit is good for only 1(one) year so if you can't go within that year - guess what - YOU LOST YOUR MONEY!!!! By the way - they don't tell you that when you make your reservations either. The only time they inform you is when you have already paid and they send you a confirmation of the rental and the notice is on the very bottom of the email. Rent wisely or it might cost you.

1 and only rental from this company! If you choose to rent from these thieves read a the fine print! We had an $18.60 toll on our rental, not an issues. What is the issue is the $60.00 Admin fee they charged! Nope, not a misprint, $60 fee for an 18.60 toll. Rent at your own risk!

Good experience when getting the car but bad on receiving the warranty money back, 500usd! After 6 weeks since the payment of that warranty, still didn't get it back. All I received was words of confirmation of that payment but not the actual money... Next stop consumers rights department..

I rented a car from Fox Rent a Car at the San Diego airport. I was told by the agent, and it was stated on the written contract, to return the car at the assigned date & time. I did so, but was charged a late fee because I had picked up the car a couple of hours earlier than expected. I informed Fox that the agent and the contract noted the return date & time and that I had complied. Fox's response was "Too bad, you should have read the fine print which allows us to charge you late fees." I complained and was told by the manager, "Go ahead and sue us." I had to submit a legal demand letter to Fox to finally get my fees returned. Terrible customer treatment!

We reserved a RAV4 months in advance to pick up in Tampa, FL. The RAV4 was not available and they offered a sedan in its place. We needed the SUV space for a large box we were carrying. After much delay and "going to the manager" we got a Dodge Journey. It was filthy with white paint splatter all over the black vehicle. The inside of the windshield was so dirty we had to stop to clean it so that we could see. The vehicle was unsafe to drive, requiring constant attention to the steering which wandered. The vehicle also used almost twice the fuel the reserved RAV$ would have used. An email to the manager at Tampa received no reply. Several calls to the rental agency with extended wait periods ended up in the girl saying she would look at it and hung up on me. FOX has had the auto reserved 1 of 3 times we have used them...a waste of time in my opinion.

Find yourself another car service. The car I was given was beyond disgusting. The seats were soaked, the floors were soaked. It looked like someone hosed it down with a garden hose. The wet car soaked our luggage, our clothes. And if that isnt bad, the car smelled like dirty wet dog. As it started to dry, it smelled like cat pee and that is after the 3 air fresheners I bought because I couldn't drive it. I used the hotel's shuttle everywhere I went because I could not tolerate the stench. And to get a hold of someone at the car rental location because you have a problem, forget it. You will have better luck waking the dead. They should not be in business at all.

How this company stays in business without being investigated by the Attorney General's office is unbelievable. We booked a car after a trip, for 4 days so we could visit family 3 hours away from where our cruise ended. The ship came in a little late and went to the airport where we were shuttled to their off airport location at 10 am. The look of horror was on our faces when we seen the branch completely full and people waiting outside. We got in line where we started a conversation with the person in front of us who said he had been there for a very long time and the line wasn't moving like there was no cars. They had a good 10 people working there with only a couple of people actually at the counter as if they were trying to slow down the process as cars were getting ready.

Rented at San Jose airport in September. Car was filthy inside and out at time of pickup and was told they were too busy and had no time to clean it. The Low tire pressure and ECO lights remained on for the 4 days of rental. Customer service was called and he took complaint and said to write a complaint upon returning the car, which I did. No response. Sent an email to follow up, still no response. Even the employees were appalled at the filth of the car upon its return. It’s cheap but you certainly get what you pay for.

My rental price was $134. They didn't have my car so I had to downgrade. The counter staff tacked on 3 insurance types I didn't opt into, and told me I needed the toll machine because I would hit tolls FOR SURE. I hit none. Rental total was $450 Scam!! I am disputing with my credit card company. Find a different company!

I booked a Jeep online and was very excited for this specific vehicle. When we arrived in the Phoenix airport the line up for the Fox Rent a Car was insane! All the other rental places had short lines and dealt with customers quickly. We waited in line for close to 2 hours! No explanation as to the long wait times was given. When we finally got to the agent, they were not friendly at all. They had to call down to another employee to find the vehicle we booked. We then had to wait for that employee to call back, only to tell us the Jeep I booked was unavailable. We then had to wait for the employee to call back with another similar vehicle. I was pressured and made to feel guilty for not taking their extra insurance coverage. The entire process at the desk took another half hour.

Don't rent from here. When reserving my basic sedan rental I was quoted $82 for two days (same drop off/pick up) which I paid in full at check in, PLUS a $150 deposit. After dropping off my vehicle 36 hours later, I received a receipt that only credited back $75 of my deposit. The fees outlined in this receipt were the same line items I already paid for in the $82.

I shopped around and Fox seemed to offer a good deal - $24.79 for 6 days. $144.76. I appreciate that there are always additional fees, but my total came to $283 for a real cost of almost $48 per day -- almost double what was advertised. My initial total bill was even higher but they agreed to waive the early delivery fee of $20. Since when is there an early delivery fee? That, however, did not eliminate the $8.41 late fee. Mind boggling. I don't mean to quibble about small amounts, but I couldn't believe some of the "hidden charges," that couldn't be explained. Like others have stated, I was badgered to take insurance for $20 per day which would have been an additional $120.

I rented a Mitsubishi at the Oakland Airport Fox Rental and as soon as I went over 40 mph, the transmission would slip. I was almost hit by two trucks. I told Fox Rental customer service on the phone and they said they would connect me to roadside service. They then hung up on me. Take this car off the road. I took a photo of the dashboard message saying "Transmission Service Required".

10 People in line to rent and the second person at the counter decides it’s time to take a break. Basically walked out and left one employee to process 10 rentals. Took way too long for car renting. The supervisor was hiding out in the parking garage and couldn’t care less when I spoke to her. I will never rent from this company again. Buyer beware.

This was the first (and last) time I will ever rent a car from this place. I rented the car (which was quite decent) in Denver and drove it to Casper where my father was in the hospital. He became critically ill and I needed to extend the rental time. I called three times, waiting more than an hour on hold, without ever getting through. When I finally went from over the “10 caller” waiting to being next in line, an automated message told me there were too many callers and to try my call again later. Not even Expedia could get through. On line they added extra charges I did not want but gave me no option. I had no choice but to agree, however when able, I fully plan to dispute the extra charges with my credit card company. Very poor customer support. Never again!

NEVER RENT FROM FOX... We waited in a line up for over an hour and a half at the Los Angeles airport location. They actually had to call in security as people were starting to lose it. When we finally got into our vehicle, we thought the transmission was starting to go. The vehicle was shaking on the freeway. The only reason we didn't return it is we couldn't stand the thought of waiting in that line up again. They had one person working which apparently was quite normal. Awful customer service and an awful experience.

We will never rent from Fox again! First of all the property is located away from the airport and they only run one shuttle every 40 minutes to and from the airport. So we waited outside the Orlando airport for 40 minutes. We get to the business and waited another 40 minutes in line up. We had booked the rental on line so it was fully paid for. We ended up leaving with the vehicle paying another $500 American on top of what we rented it for.

Avoid at all cost! Renting from this “organization” will lead you down a horrific road of regret and utter disbelief. (They do not have any customer service and/or a corporate contact). Be very careful or else you’ll end up in a horrible situation as we have. We have been getting harassed by one of their representatives (Pennie **) for over 5 months now. We were unfortunately in an accident, but we’re fully covered by one of the largest and most reputable insurance companies in the world. However this fact doesn’t seem to matter as our condescending harassment from (Pennie **) has persisted.

Reserved a car at Denver International Airport, CO for September, 2019. Waited for shuttle from terminal to rental cars for over 45 minutes, during which all other rental car companies had multiple shuttles arriving. Called Fox rental car's 800 number and was on hold entire time as i was in a long queue. Small shuttle finally arrived and was only big enough for 10 people of the 30+ that were waiting at that point. Arrived at Fox rental car facility to find huge line. Unfriendly check in ensued, then arrived at Mitsubishi vehicle with entire passenger side dented and scratched. Not a big deal but with a full fleet why not take it out of service and repair it? Decided by that point to never rent from Fox again.

Rented a clean, high mileage (48,000 miles) Hyundai Elantra at Austin airport. We had a high-speed blowout from a rear tire. During the course of repair, it was discovered that both rear tires were dangerously worn. Fox road assistance required us to pay for rear tires out of our pocket. When asked for compensation for trip interruption, Fox reimbursed us 15% and the cost of the tires. They charge $12/day for tolls. Will not rent from them again even if cheaper. Should not rent a car out like that.

I rented a mini van through Priceline and when I got the van I told them I didn't want anything extra. They decided to add insurance for $250. I tried to call their customer service to remove it, but their hold times are over 30 minutes. NO ONE would ever want to waste their vacation time sitting on hold. Not to mention I had to take 2 shuttles to get to their location at the Las Vegas Airport. And to make matters worse I had to watch and smell someone pump out the sewage from an airplane while I waited in the line to get my rental. I would strongly advised everyone I know to never work with this company. WORST CUSTOMER SERVICE EXPERIENCE EVER!!!

Wish I could rate this company a negative rating. Reserved a car 1 month ago to ensure I would have a car for my trip to Sedona. I received a confirmation. The car would be ready as reserved. My flight landed at 11:30pm and we headed to the car rental desk, I waited in line for 45 minutes (there were at least 20 people waiting ahead of me) then was told “there are no more cars” and there was nothing more they can do. The agent told everyone to find a hotel and come back the next morning to check if they had a car at that time.... There was no guarantee a car would be available.

Make sure you carefully inspect your car and the photos they take before pulling away. We reserved a car rental through Fox Rent A Car, in Newark, NJ but when being picked up at the airport and taken to the office to contract the car, it was actually Drivo Rent A Car. Upon return of the car we have a $1200 bill for scratches on the front right bumper, which can be buffed out. The numbers we have cannot be used in the claim system given for the insurance. Neither my husband or myself hit anything. They are scam artists! The car drove nicely and we enjoyed our trip, but we made a poor choice in the car rental company.

I would not give stars if it were possible. Hubby got in an accident and was without a vehicle so I rented a car at Fox. I did the reservation online, we do not have credit cards, it's a policy of ours. Cash Is normally how we purchase items we buy. Online it said a debit card could cause restrictions. I've dealt with this before. We've rented a car 3 times this year for travel so I was ok with RESTRICTIONS. When we got all the way to the airport 45 min away, we were refused a car because we had no credit card. Errrghh fine but now our money in our account was on hold and they want to charge us 15 cancelation fee for being refused!!

Updated on 11/22/2019: After I left a one-star review, Fox contacted me and asked for renting information. I thought Fox felt guilty and would refund some money but I only got a mail telling me to pay 8-dollar Golden Gate Toll plus 15-dollar administrative fee. So, the daily expense of renting Fox was 110 plus 7.5 dollars if you went by Golden Gate. The thing is that another renting car company cost me only 40 dollars per day (included gas). And they paid the toll for us without any extra administrative fee. Conclusion: Never use Fox and tell your friends about this.

Our Priceline package included a rental car from Fox. We noticed that our pick up time was scheduled for 10 a.m. Our plane was not landing until 12:45 p.m. We contacted Fox from the airport as soon as we landed and we were instructed to catch the shuttle. After standing in line, we arrived at the counter at 1:15 p.m. and the agent told us our reservation was cancelled at 1 p.m. because they have a 3 hour window. Now, away from the airport rental places, we had to negotiate a new rental. The agent reviewed our cancelled reservation and said they did not have comparable cars. Our Priceline rental was for a compact SUV for 4 days. We discuss the least expensive option for a 4 day rental and asked what the total would be for 4 days. Agent said our costs would be approx. $157, plus a $150 deposit. We agree to that and sign all of our documents on the kiosk.

I am very disappointed with Fox, I booked a rental car through southwest airlines and when I arrived at Ontario, CA airport at 1145 pm on November 1st 2019, Fox was "out of cars" even with a reservation they had nothing available for us. All they had to say about it was "sorry sometimes that happens". I will never use Fox again.

1. Tried to book a car on the website - Received a 'token' error. 2. Live Chat button on the website - Dead. Can't click. 3. Called into Customer service - 10 callers ahead of me so I request 'call back.' 4. 'Call back' calls me and puts me on ANOTHER hold with 1 caller ahead of me. 5. 'Call back' hangs up on me - Yes, the phone system that called me hung up on me because there was a large call volume (of 1 caller ahead of me) so the system hung up. Do they even want our business?

If traveling in the Tampa FL area, beware that it is entirely possible for a tourist to travel on a toll road and not be aware of it, and Fox Car Rental will not disclose that information to you at the time of your rental. I opted out of the SunPass, because I was told that I could pay my tolls as I went. What Fox Car Rental does is duplicitous. The rental company will pay the FL Department of Transportation toll invoice and then turn around and charge you an additional $15.00 per toll. You won't even have a chance to rectify the toll invoice directly with the DOT, because Fox Car Rental makes sure you don't even know about the toll fees until they've paid them and can assess their ridiculous administrative fee. My toll invoice total came to a whopping $4.57. The bill I received from Fox Car Rental was for $64.57. The FL DOT says it's common practice. Otherwise, the car we got ran well.

Rented a car in Seattle. Was asked if I would be using tolls roads. I said once or twice I may. Fast forward to returning home and getting a bill from Fox in the mail for my 9 dollars worth of toll roads usage plus 45 dollars worth of admin fees. They charge a 15 dollar admin fee PER toll use charge, on top of your toll charge. I was NOT told this and was not happy when I got a 50 dollar bill, for 9 dollars worth of toll road usage. Absolutely ridiculous. I'm happy to pay for my toll usage, but a 15 dollar fee per toll charge as well? Absolutely not. This was my first time renting with Fox, and will be my last. Read your fine print folks.

My husband reserved a car months in advance for our trip to California. We arrive at San Francisco airport a little after 9:30, got our luggage and headed to the rental area. The girl at the counter wasn't helpful at all and acted like the few customers in there were a bother. We get up there expecting the price to be 450.00, as that was the total given to my husband when he made the reservation. The lady proceeds to tell us there is a 400.00 charge for using credit cards and 150.00 for debit cards, and you need not one but two forms of ID if you're using your debit card. I don't know anyone who carries a utility bill with them, let alone when they're traveling??

I was happy to find a rental that I could prepay for online at a very good rate! You have to wait for the shuttle in a specific location, so it would be nice to have that information somewhere on their website. It also took 15 minutes of waiting, and I wasn't sure so I tried calling the company to ask when the shuttle was coming but I wound up waiting on the phone for 10 minutes before hanging up. The driver was very nice and an honest guy.

Second time I rent a car from this company while travelling to the Dominican Republic. Note that this review if for the locations in Punta Cana and Santiago. The aforementioned were great. They picked us up at the airport, gave us a great deal on two cars and dropped us off at our hotel, after we had ended our 3 day rental with them. Their service was excellent. I will continue to rent from them whenever I am in the country and will definitely recommend to friends/family.

Worst Experience I've ever received from any company period. I rented a car ahead of time online & paid for it. Online showed me I had a remaining amount of $33 I could pay upon arrival. When I got there I ended up having to pay over $500 more, so it equalled out over $700 for our rental for the week. They could tell me what I paid, but not what all the expenses went towards. The vehicle I had requested wasn't available so they "upraised us for free" Then we were told our vehicle was ready so we went out to put our bags in it & they had to take it back to get gas. As they were retrieving gas out of another car to put in ours we were not allowed to go anywhere near it. Very sketchy place and people. Would highly NOT recommend.

The staff at counter don't know if they really have the car for you. They don't communicate with the guy who hand over the car to their customer. I waited half hour to get to the counter to get the car rental process. After they charged my money and go outside to wait for the guy to give me the car I booked weeks ago, he said there is no Jeep Wrangler and showed me other normal SUV cars. Hey, If I need a normal SUV, why don't I just use my own car and come to you?? You don't have that car then why do you post it online said this car is available? If you don't have that car, why don't you tell me at the counter? It is the morning at 9am. Aren't you supposed to prepare all the cars that your customers booked? Do you understand what is reservation? And the guy's attitude is extremely bad, seems like my fault not picking one of those car he provided. And he didn't go to talk with his crew and told me to talk with the counter.

Car not ready at Salt Lake City Airport when I went to pick it up. After about an hour, we got a car that sounded like it was going to fall apart. Then it did! We were on the highway and had a tire blowout on a Sunday in UT. Nothing was open. I called Fox and they said, "Sorry, you didn't purchase protection so we cannot help you." I should have called an Uber then but foolishly called a tow truck. I was towed to the place Fox told me to go, but that guy never heard of Fox so I had to be towed again to a dealer which opened the next day. Then I had to get a hotel room.

Don't rent from Fox rent a car. The first vehicle I rented smelled of mildew and cigarette smoke. I refused the vehicle. The second vehicle was considered new with 38,000 miles. Front end shakes from wheels being out of alignment, kept stalling at start up and the display screen was completely foggy. Could not see gauges. Use a more reputable car company. Don't waste your money.

The Fox rental at Kennedy airport was a good experience. The van picked us up, a good car was waiting for us. The car was washed & clean. I recommend them to anyone looking for an inexpensive car rental at the airport.

We recently rented a minivan in Seattle and the minivan was not ready when it was scheduled to be picked up. It was about a one hour wait (after a cross-country flight) to have another minivan found and cleaned up for use. No notifications were made about toll services and no opportunities to use electronic toll transponders, etc. were given or warnings about how to pay tolls. Upon returning home, we received a bill for the tolls and were charged a $15 for service fee for each toll charge on top of the toll itself.

It took an hour a LAX to be picked up. In renting the car, my wife twice told them she didn't want the LDW and then they put it on anyway. When I called I asked for a call-back. After 45 minutes (there were 10 people ahead of me), I called back and got right through. As I was explaining the problem, I was told that my wife would have to go in and talk to the manager. I said, "I know it is not your fault but this is **," and he hung up on me.

This company is nothing but scam artists. I had a package reservation, travel to Las Vegas through the Airline. For some reason I ended up getting the car through Fox car rental. When I made the reservation my total price for three days car rental came to $150.00. I had the confirmation number and the total price which I had to pay at the car company. When I got there in Las Vegas office. They were asking for $400.00 dollars for the three days rental and another $150.00 dollars refundable for the deposit.

I would not recommend this company to anyone. They are malicious and unprofessional. This is why.... This was my sister's first time renting a car so she found the staff were sneaky with responses about costs. They were actually very abrupt and rude when on our return we complained about cruise control not working and the inability of the third row of seats to be folded down in our rental Dodge Caravan. This was the reason we ordered a van. She was also told their gas was twenty cents a gallon cheaper and not to bring the van in full. This was a partial truth.

Booked with Fox through Expedia for Denver on 9/18-9/24. Rented a Jeep Wrangler and paid the higher price. Received Notice from the airline that our flight had been moved up. Called to fix the reservation time. No problem, said it would only be $15 more. Ended up being charged for an entire day. Ok I agreed. The rep at the desk was extremely rude and not very accommodating. I didn’t have my credit card that I had charged the car to but I did have a credit card on me. Said I couldn’t have to jeep because of it. Gave me a crappy Mitsubishi that was NOT comparable. And I still paid the higher price. He then told me that I would go through toll roads and I should but the coverage since they don’t have tollbooths. Ok that’s fine. I wasn’t happy at this point so I agreed and left.

1. Let's start with getting my car after two hours waiting from the time my flight landed. 2. Then, they forced me to pay additional 100$ more for liability protection and personal insurance which I didn't ask and it wasn't mentioned on Priceline. 3. The car was pretty dirty. 4. The windscreen wiper didn't help us on raining days. 5. When I called the company to ask something I had to wait almost 30 minutes.

We will never rent from Fox again. Not impressed. We arrived by shuttle from the Denver International Airport to pick up our vehicle. We needed to be at our location by 5:00 for my daughter's wedding rehearsal, and we had a 45-minute drive (at minimum, not accounting for traffic or being in unfamiliar territory). Waited in line for 30 minutes or longer, while only a couple of employees waited on this line of 15-20 people - 4 or 5 other employees just kept walking back and forth and did NOTHING to help move the line along. In fact, we could hear them all laughing and talking in the next room (break room, I guess).

Hello, by this means I explain that the suv I rented in question was a setback, it broke down in the middle of the desert heading to Arizona, and we had to ask for help to return to Las Vegas. They sent a mechanic from Fox car rental and he could not fix it. After they sent a truck service from the car rental company Fox picked up the car and returned it to the company. This situation with the company Fox is pathetic. What they are charging was supposedly a deposit that would be refunded upon return of the vehicle. When I went to talk to the manager in turn, she apologized and informed me that he would not charge me for the bad service. I Pay more than I agree, they charged my credit card the deposit. I don’t think that is legal. It's not fair.

The most horrible experience ever. Waited 25 mins for the Fox shuttle to pick us up at the airport. Finally got to my car; put the windows down to air it out because of some gawdawful scent. Drove about 10 feet, tried to put the windows up and, of course, the front passenger window won't go up. Have to park the car; unload my luggage because the car was no longer secure with a window being all the way opened. Went back inside, explained the situation, got a new car. "Spot 28."

Horrible experience!!! Not only were we up charged by double our reservation rate but you can’t even call customer service to get help. The only way to get your bill changed is to go to the original point of rental. I’m sorry, I’m not in Tampa anymore. When we spoke to customer service they informed us they were unable to change bills. When asked why the customer service number actually existed they said for “general questions”. Absolutely worthless. To top it off the rental van had used water bottles and half eaten candy in it. Disgusting!

My wife and I rented a car from Fox car rental. They changed the paperwork from 8 days to 7 instead of crediting the one day early return. Plus Bank Of America agreed with Fox to commit fraud. Beware.

The first time I rented from Fox Rent A Car in Salt Lake City. They just left us sitting at the airport. We ended up having to rent from another company for a lot more than we planned on. The second time we ended up waiting for close to an hour before they pick us up. Everything went pretty good other than the Jeep being totally dirty. I had to go wash it once I got it. Not a super big deal. When I returned the jeep I told and showed the people at the office that the jeep had five bad tires and one of them had a knot on it and was shaking pretty bad. Three weeks later I'm back in Salt Lake getting another jeep. This time we were left 45 min before we got picked up. A guy standing with us ended getting a Uber. Once we got to the office it took another 45 min to get the paperwork done and there was only two ladies ahead of me. I told the lady about my last rental and i wanted a Jeep in good safe shape. She said she was going to put me in one.

We booked thru Travelocity for a trip to Salt Lake for my nephew's wedding. Travelocity had an ad for Fox rental, stated "Premium 2 or 4 door car. Dodge charger or similar". Total price 133.86 for 10/3/2019-10/6/2019. Not bad. We took the bait and booked it with our flight. Wanted a premium car as we were going to my nephew's wedding and were asked to ferry people from nearby parking lot to wedding. When we arrived at Salt Lake airport we found out we had to catch van to "off site location". When we arrived at Fox location we were about 5th couple in line. Lots of others in office that really looked mad or unhappy.

I recently rented from here on October 3, 2019 in Las Vegas. The price was very cheap, so I went with the deal. However, the customer service representative was talking and walking so much that she made our check out time extremely longer than what it should have been. When we got the rental car, we wasn't notified that it takes a WEEK OR TWO to get our credit card off hold. This put my husband and I in such a bad position because we couldn't use our credit card to rent another vehicle while we was there, and it caused us to be stranded in Atlanta Hartsfield airport. We literally had to search every rental place in Atlanta airport to see who accepted a debit card so we could travel home. I called many times to see what was the hold up and why we wasn't notified before we pulled off. They gave us the runaround. Such a headache.

One week before my trip from PDX to PHX I reserved (online) a full size car from Fox. I paid in advance, declined the insurance, and told them what time I would be picking up the car. When I arrived at the Fox location there were 15 people ahead of me, and two associates. Not everyone in line had reservations and it was an hour wait for my turn. After giving the man my reservation confirmation and declining the insurance, I was informed that he didn't have a full size car available and would not have one for at least an hour. He offered me a Corolla or a 2 door Jeep Wrangler! I am a 71 year old woman, visiting my 91 year old mother...neither car was an acceptable choice. I was hot frustrated and tired so I accepted the Corolla. In hindsight, I should have demanded an upgrade. When I make a reservation, I expect prompt service and what I request should be available. The entire experience was disappointing and I will not rent from them again.

THE ABSOLUTE WORST COMPANY EVER!!! YOU HAVE BEEN WARNED. I flew into Newark A.P....flight was delayed one hour due to weather. As were all other flights. I called fox...recording says all cars were held for up to 3 hours for flight delays. Nothing else needed to be done. After arriving, there was no way to find the local number for a pickup to their off airport facility. I finally found it after 15 minutes of online research. They told me they gave away my car because I was delayed 1 hour. I told them I had called Fox and was told the car would be held for 3 hours. The ** at the facility told be they had no cars, mine was given away and they didn't care about my reservation since they had the cheapest prices (which, by the way, is not true when you find out hour they scam you hidden fees and costs). HE THEN HUNG UP ON ME AND SAID THE CONVERSATION WAS OVER.

NEVER do business with this company! I rented a car in Florida on 4/27/2019, and paid for the Florida plate pass to cover any tolls I might encounter while in Florida, plate# **. On 4/29/2019, I drove to the Port of Miami/Parkway Parking and left the car while I took a cruise on Norwegian Cruise Lines. On 5/3/2019, I picked up the car and drove to Boca Raton and on 5/05/2019, returned the car to Fox.

I chose Fox San Francisco airport location to rent a car as they had medium sized hybrids and reasonable rates. I was traveling to Yosemite for a long planned family vacation and wanted good mileage. I was in line an hour and a half with a young child to get a car. Others in line literally walked away and went to different rental companies in frustration. One man took pictures of the line and said he was going to put them on YELP. There was a lot of unhappy people in that line. When it was finally my turn, I was informed they did not have my car and was told that I would be assigned an large SUV. I asked if I could wait for the car I ordered but was told there was no guarantee I would get it even if I waited. They ended up being assigned a large Ford Explorer that got about 18 mpg.

Rented a car in Florida. Told them I was driving from Fort Myers to Miami. Girl at the counter neglected to tell me that there were toll roads in Miami that could not be paid with cash. Florida has teamed up with the car rental companies to to bend over tourists and backdoor them with fees until they are raw. I didn't even know when I was going through a toll as all of the toll booths have been removed. Received a bill from Fox a month after my trip for $8 in toll fees and $90 in "admin fees" that go straight to Fox. Didn't even bother to lube me up first. Just jammed that bill right up my mailbox. Stay away from this company.