Fox Rent A Car Reviews

We flew into Fort Lauderdale on 3/8/19 and arranged a rental car through Fox Rental. We got our vehicle and had arranged with Fox to drop off in Miami where we were going on a cruise. Everything went well until the time to drop off the vehicle 3/9/19. The address we were given in Miami for the return did not exist and after searching 2 hrs for the location had to make a decision on what to do. I was forced to return to our hotel and leave the car parked for the 7 day cruise and extending my reservation an additional week (we only wanted a one day rental) for a ridiculous price.

I reserved a Jeep Wrangler at Fox Tampa through AARP travel (Expedia). Had never heard of Fox before, but their prices seemed very competitive. Arrived at the appointed time for pickup to find a really long line at the counter. I waited over two hours to get to an agent. Was told that my reserved Wrangler was not available and was given a Mustang (no other options were offered). I was then informed that they were dunning my credit card a 150.00 deposit. The car was tiny and beat. It had 38k miles on it and dents and scratches everywhere. I informed the clerk that there were white paint spatters on it, to which she replied "we don't care about that." I returned the car on time with a full tank of gas. Just reviewed my credit card statement and saw that they only credited 97 of the 150 deposit back to my card. No explanation. Avoid this place like the plague.

Arrived at SFO airport at 11 PM to pick up our car, which we did have reservation. Only one Fox employee working and he showed zero urgency. There were 12+ customers in line. After 30 min, we went to another rental company and quickly and professionally rented a car. I do not recommend anyone to do business with Fox, nor will I.

Rented a van three months in advance only to find out there was nothing available for me after waiting in line for two hours. Had to rent from another company. Avoid at all cost. Apparently it’s first come first serve reservation mean nothing. They said it has been really busy the last couple days so no cars left. Never again.

I was one of the thousands who ignore the countless negative reviews of Fox Car Rental and I paid for it. Had a problem with the car, called Fox roadside assistance, was given an hour window for service, and guess how long it took? NEVER - after six hours of waiting I called an Uber and retrieved the car the next day, paying for a private tow.

I wouldn't give this company a star unless it was forced to submit this review. I have had the worst experience with this rental company. I paid prepaid for the van I rented. When I arrived to pick up the van, I was told that there would be a good chance they didn't have the van regardless of reserving the vehicle weeks prior to our trip. The rep explained that reserving the vehicle never confirms that we will get it. Anyways, the rep overcharged us and we spent an hour at her computer while she tried to understand the charges. Mind you, it was 10:00 PM and we had two crabby toddlers with us. We continued to ask the rep what the charges were for and she became confrontational and said, "just trust me, we will figure this out and refund you." We didn't understand why were were triple charged over what we prepaid prior to arrival.

I rented through Priceline, and the best deal was Fox. NEVER Again. I flew into Denver Saturday for an afternoon Avalanche hockey game. I left plenty of time for picking up the car and getting to the game. Upon arrival, the wait was approx 20 min to get to the counter. Not quick, but I understand they were busy. It took the guy another 20 minutes just to process me for a reservation that was already in their system. So I am upset at this point, but the fun had not even begun. He told me it would be, you guessed it, another 20 minutes until they would bring my car up to the front. Are you kidding me?

Horrible customer service. Full of hidden fees, they make you pay for tolls and other stuff that you and up not using. Nasty people at the counter. Not recommended. They made me pay for a full tank of gas ($50) when I bring it back almost full they say, "Sorry it's our profit."

I had to give at least 1 star to leave a review. I would rather have given none. I rented a car from Fox Rent A Car in the Chicago area on December 12th, 2018. I was asked if I needed to pre-pay any toll road use. I made it clear that I was not familiar with the toll road system around Chicago and asked if there were toll booths along the way. I received some vague response that led me to believe that it would be clear if I was on a toll road. I specifically asked if there would be places where I could pay along the road with cash. The answer was not clear, but led me to conclude that there would be.

Do yourself a favor, and read ALL the reviews here before renting from this company. They are 95% consistent in having a negative experience. I have rented from Fox many times, and I signed up for their Rewards program. I accumulated enough points to get a rewards certificate by a credit back to my card. I have squabbled and squabbled and squabbled with the rep from this company who sends me in circles by email never giving me the credit on my card playing games even though I'm entitled to it and never issuing it to me. I have spent THOUSANDS in rentals, and this is how you're treated, leading people on and not giving them the rewards they rightfully earned.

The wait at the airport to get my car was at least an hour. They need to hire more people at the airport to assist customers in picking up their cars. The car itself was fine. The price was also good. Getting to bed an hour later (2 am) was not worth the, at most, $30 we saved.

Fox advertises extremely low bargain rates but NOBODY ever walks out of the dealership paying what they thought they would. Fast-talking salespeople you can hardly understand talking you through various deceptive and confusing questions and terminology which lead you to pay far more than you wanted to. They actually make you sign something that says "My signature here agrees to all terms in this contract even though I will not find out what it costs till the end of the process". What kind of BS is that?

I booked a car with Fox in Miami through Orbitz. Shuttled from airport to crappy little place where English is second language for all employees. Waited in line for 40 minutes. Finally got car and headed to Ft. Myers. About two miles along on Hwy 75 I had a blowout on front passenger side tire. Made it to left median on four lanes of fast traffic and called Fox roadside. On hold for 16 minutes (while recording assured me that Fox strived for the best customer service) before sent to voicemail. I finally risked my life to change tire. They called back in an hour and 45 minutes!

I booked a car online for my visit in Arizona. During my booking I didn't realized, that I selected the wrong month. When I arrived and the guy at the counter told me I booked the wrong month, I feared I had to pay a higher price. But he managed to get me the same deal even the date was completely wrong (4 months in the past). The deal was very good, because in the glove compartment of the car was a receipt of a previous renter with a higher price. The return was without any problem and I received my deposit 2-3 days later.

I went through Expedia to rent a Dodge Challenger through Fox Rent a Car while we were on vacation in Delray, Florida. Fox Rent a Car was near the Fort Lauderdale airport. Expedia gave me a price of $89.10 a day. When I arrived at Fox, I was told that the Challenger had undercarriage damage and had 80k miles and the car was not available. I was told that they could provide a Mustang convertible and when asked how much this would be, I was told that the typical cost is $150 a day but they could do it for $50 a day. Since this was cheaper, I went with the Mustang.

Horrible experience with FOX Car Rental at Denver International Airport -- VERY POOR customer service from desk agent -- Ashley and supposed manager on duty -- Keith. Ashley was rude, sarcastic and unaccommodating in every way!! She lied about cars that were available -- Needed an AWD for driving in the snowy mountains -- not even a snow brush or scrapper in the car -- Seriously??? Drivers seat was broken -- could not move it AT ALL. Oil had not been changed for over 20,000 miles. Car was FILTHY!! Ashley lied about toll costs when we asked specifically for help with directions and how far we needed to travel on Toll Road. Completely spoiled our vacation -- we could not travel on some of the roads in Rocky Mountain National Park. DO NOT EVER RENT FROM FOX -- you will be so sorry!!!

TLDR: Sullen counter person, good car. But I ended up paying a $15 "admin fee" (which they charged automatically) AND a $27.50 fee for using some kind of toll lane without having a transponder. Which the person at the counter gave me NO information or warning about. We got into LAX at about 4pm on a Saturday. The counter is not in the airport, so we caught a shuttle, which was pretty easy and the driver was nice. When we got to Fox Rent A Car there were maybe 3 other people/groups and we go to the counter almost immediately. So far, so good. The person at the counter looked like he wished he were anywhere else - did not smile, spoke in a monotone (but not a cool monotone like Spock - a dull monotone). His behavior did not quite rise to the level of rudeness, but it was certainly not great customer service.

As I said, I rented the car through Priceline.com on Jan 13, 2019 through Priceline.com. I decided to try Fox Rent A Car for the first time. I checked the reviews and overall thought that they were good. I was extremely surprised when I got to the counter at SFO to be told that there was a sign stating effective 2/19/2019 there was an a $1,000 deposit fee for local customers only who live within 150 miles of the airport.

Wishing I would have read these reviews before using them. We received a downgrade from our reservation without a discount and were required to pay a $400 deposit even though their terms say it's only $150. We were on a quick business trip in San Francisco to handle an emergency with one of our customers. We had the car less than 6 hours. Our bill total was only suppose to be $61.10 including taxes. The hold on our card was $516.04. Once they released the $400 deposit, they kept the balance of $116.04. This is almost double what the total reservation was for and we didn't receive what we reserved. Listen to all these reviews and do yourself a favor... Use a more reputable car rental company. You'll save money and you'll save on all the aggravation.

I had to give 1 star because there wasn’t another option! It’s actually -10 stars!!! I recently rented a vehicle (** Feb 5th-9th) from you guys and had a 8:00 am check out. I was there at 7:30 am (Not a long line, maybe 2-3 people?). I waited in line to get a car, and was ultimately given a car. Upon checking out the vehicle, I noticed it was extremely dirty, not a little dirty, it was really bad! I went and spoke to someone, about this (actually the guy who drives the car from the wash, and he agreed and got the manager) and they ensured me they would get me a clean car? Car 2 was worse, mud everywhere, sticky stuff all over the place, it looked like a Frat Party happened in there right before I got the car, I laughed and thought, I’m on one of those shows where they prank you?

After our flight to Phoenix we shuttled to the car rental. At 12pm there was a very long line and poorly unorganized customer service. At one point the employee was raising his voice at the customer. After waiting in line for several minutes we were told we had to follow them to the parking garage to continue with faster service. This was not a solution for service. We still have not gotten our car and the line has not moved! A serious disappointment! This company should not be in service if they cannot accommodate! DO NOT Waste your time! 1 hour and still waiting! I will see the sunrise from this car lot!

If I could give 0 stars I would. WORST company ever! DO NOT RENT here!!! It's not worth it!!! We paid in FULL for a rental car in July for our January ski trip. We immediately were charged for the rental and $150 for a deposit. 4 adults and 2 kids arrived at midnight in Salt Lake City and had to wait over 40 minutes for the shuttle. NO ONE picks up a phone when you call so you literally just have to stand in the freezing cold and wait hoping they will show.

Booked a flight and rented a car for my elderly mother to travel to San Antonio. All looked good and they didn't have the car we reserved when she arrived. Ok - they upgraded her at no cost. That was the good part. Goes downhill from there. They sold her every type of insurance, road-side assistance, etc. that totaled over $120 more for the 2 1/2 days she had the vehicle. The $49 rental turned into $179 for 2 1/2 days.

First car: flat tire. Second car: problems with steering and brakes. Third time, tried to extend the contract and they wanted to charge me more for 3 days than the original 10 days cost. They said there was an additional $20 a day charge, which would equal $31/day. But $31 X 3=$93, not the $199 they wanted to charge me. We left our Sunpass in the first car. I drove 2.5 hours out of my way to pick it up. The woman helping me said she needed my Rental Agreement number and the transponder number. While I walked to the car, she left, even though it was still 20 minutes before Lost and Found was supposed to close. I was told to leave the information and a manager would get back to me the next day. 3 days later and I have not heard back from them. Steer clear of Fox Rent A Car, unless you like being taken advantage of.

Everything was fine with our rental car in Vegas, until we got the bill. They overcharged us and when we tried to call them they said we dropped the car off in Denver which obviously never happened. We were charge $150 for it. I think it was just a scam to get our deposit. Still dealing with the company to get our money back.

There were about 10 of us that had reservations with no car. We were told that they were waiting for cars to return and we should go elsewhere. I have had that happen before where the car you reserved was not available but never told they had no cars to 10 people with confirmed reservations. The counter person said, “Sorry you came. Try the other rental people.” No effort was made to help find a car at all. I usually rent direct through Alamo, National or Enterprise Direct but this was recommended through Alaska Airlines when I booked my flight. Lesson learned and never would I use Fox Rent A Car again.

Fox the ripoff Rent A Car. They hold you hostage by taking forever to work through the line. After traveling all night, tired, and hungry, faced with additional hours of negotiation with the staff then driving in unfamiliar location, you weigh the alternatives and just let them take advantage of you. They extort more money out of you with scare tactics and threats to get you to buy upgrades. It would have been cheaper to get a Uber considering the extortion upgrades, and paying for parking most places you go in Las Vegas.

Booked an online car rental for 3 days in Tampa for an all inclusive price of $70. Great rate, right? By the time the unscrupulous sales folks scare you into taking insurance you don't need and add all these upcharges and fees, the $70 turned into almost $350! When you've been traveling all day, it's 10 p.m. and you're a female facing an additional hour's drive in an unfamiliar location - you weigh the alternatives and just let them take advantage of you. Hopefully someone will do something about FOX's lack of transparency and poor business model. They're not focused on repeat business, just robbing you one time and hitting up the next unsuspecting customer. Shame on you FOX Car Rentals!

I had a terrible experience with a Fox car rental. Reading all of these reviews, it seems to be how they operate. I flew from Boston to Toronto because of a life and death medical emergency with my dad. There was a huge storm in Boston and I got out on one of the only flights still departing that day. I got to Toronto 2 hours late and after taking the train to a remote terminal I had to use the courtesy phone in the station to call Fox. Fox informed me that they had given my car away. It seems this is what they do. Even though I had an email saying “your car rental reservation is confirmed”. It really isn’t if they can rent the car to someone else for more money. It is a total scam. Left me stranded at some remote train station in the dark in -35C, trying to get 100 miles north to my dad in emergency surgery. Never, ever again!

For anyone considering using Fox Rent A Car when traveling in a foreign country, please spend a little more and go with a reputable, ethical, and customer-centric company. Fox Rent A Car (and their affiliate partners) may be less expensive up-front than reputable and ethical car rental companies, however, they will charge you for “damage” or other expenses that are illegitimate, or borderline fraudulent when you return the car.

Hello, we have rented a car being convinced by the employee that is 533 USD (this is what we saw on the screen when signing) and finally the price was 1200 USD!!! No discussion with them. Be careful. Also the location in Fort Lauderdale is in the middle of nowhere. Never again. It’s twice price as the most known car rental companies. We rent a car every time we are in US and that was the worst experience ever!!!

I reserved a car with Fox online for San Francisco. I had to wait 2.5 hour in line to get car at the Fox counter at SFO. I will never go with this company again. Also be careful for tolls, Fox will send you the bill at your home with $15 added fee for each violation, if you got any toll violation.

Okay, I booked a car from Fox before I read every review on the internet. The price was very good and location was also close to the airport LAX. After I booked, then I read all the reviews. Then I canceled my booking due to very bad review on Fox. I was afraid to take a chance because I would be traveling with my 2 kids and wife from Indonesia. I didn't want my family to get disappointed: long flight from home for 3 weeks vacation in LA.

December 25, 2018, I reserved a car with Fox Car Rental in Montego Bay Jamaica. On my arrival, a woman showed up with Fox Car Rental sign, I walked over showed her my reservation and requested the car that we reserved online. She told us there were cars available. I showed her the reservation number, she didn't even look at. She was rude, and unprofessional. We called their office and was told by the operator himself that there were no cars available. We were left stranded at the airport. Travelers be careful of Fox Car Rental in Montego Bay Jamaica.

I have my contract for MCO-Orlando Airport $329. Overcharges of $66,49 and $150.00. I could have been driven and the tire would blow or go flat the tires I never checked. (I check now!!!) Had to turn it back in at the MCO airport, ruin my vacation then get charged overcharges $216.49. Unbelievable!!! These guys told me the extra charge $150 was for security & would be reimbursed after I return the car. Never received. Had to call my bank!

Horrible service. Due to a flight delay, I was 3 hours late, and they upped my rate by 50%, and wouldn't honor my original reservation and price, even though their alleged “3-hour grace period” was mentioned nowhere in the reservation process on Southwest.com”. To add insult to injury, I was in line within 3 hrs of my scheduled pickup time, but waited for 25 mins. Rent anywhere else but here. Even the manager, “Lex” was a condescending idiot.

My experience with Fox looks like it was similar to everyone else. I reserved a minivan in Seattle from Fox over the Christmas holiday. When I got to the car rental counters at the airport, only Fox had a line (20 or more people ahead of me). The counter people moved like they had anchors tied to their wazoos. After waiting 30 minutes, they passed the word that they were out of cars. I was lucky enough to go to the next counter (Budget) and get a full size SUV for the same price. NEVER DO BUSINESS WITH FOX!

The wait in line to rent the car was over an hour. They try to up sell you on everything i.e. insurance, fuel. The car had scrapes and dings virtually all around it. I checked my credit card statement a few days after returning it and they had not refunded me the full deposit. After waiting for an hour on hold before being disconnected I called Orbitz who I had booked it through. They got me the full refund. I suspect that Fox Rent A Car routinely under refunds their customers as most people wouldn't take the time to call them.

Total scam! Be careful!! I booked a car through rentalcars.com, and also paid rentalcar.com. In the confirmation that I received it said I paid in full. The guy behind the desk did not look at me when he spoke to me, and I could barely understand him, he made it seem like I had to sign for the car, but they made me sign for all kinds of insurance and road assistance adding $1083,00 dollars EXTRA to my credit card!!! On top of that the car was filthy inside with sugar and sticky stuff in the middle console, the washer fluid was empty and constantly giving a warning about it in the car's screen, and also the tires were so low in pressure we had to inflate them ourselves at a gas station. I wish I read the reviews, none of them are good!

It does not matter if you have a reservation confirmed, if they are out of vehicles they will send you elsewhere and promise to pay the difference. Upon arrival to AUS airport I was informed that they did not have any vehicles available although my reservation was already confirmed. The agent suggested I rent from another rental company and Fox would reimburse the difference in price. Almost a month later after all documents were submitted and still nothing. Live and learn, will never rent from this company again. Be advised.

I wouldn't use again, very poor organization and customer service, the car was filthy, dirty inside and out, I mean mud splattered on all rear seats, car had damage to almost all areas, so you needed to buy extra insurance so they don't blame you and it was not cheaper than Avis. Would not recommend.

I was in a small fender binder. My insurance company paid this company over and above what they should have. Then, they came after me after the claim was closed for a huge Administrative fee and loss of use fee. Total rip off artists these people are! They referred me to their contract, which doesn't specify what the "Administrative Fee" or Loss of Use fee would be. It's arbitrary. They are complete thiefs!

I rented a car with Fox Rent A Car for my recent trip to Vegas for a work conference. When we went to the rental place it took us an hour to get through the line at Customer Service. We told them we did not want insurance or to pay for the fuel option. They have you sign on a signature pad that you agree to purchase the "above coverage" and decline other coverages. You think you are signing that you don't want insurance but they charge you for it anyway at the tune of $119.95. They also charged me $155 for fuel, which we filled up across the street before dropping off the car. I was charged over $400 for a car rental in Vegas for five days. This is a shady company and I will not be doing business with them ever again. BEWARE, they quote you an online rate that is nowhere near what you end up paying. I have always used Hertz in the past and will continue to use them for my future rentals.

I have nothing good to say about this company. First it is impossible to speak to any person online. We arrived at the rental centre in Phoenix and due to the sale there were not enough agents to rent cars which resulted in a long line up. We stood in line for over one hour. and it was over two hours before we finally left the airport. We had reserved a Jeep Grand Cherokee or similar SUV. We later found out that they do not have these vehicles on the fleet. We were given a Dodge Journey which in no way compares to the Grand Cherokee.

Let me just start by saying this is the scammiest, ripoff car rental company I've ever had the misfortune of renting from. When I booked online, I only paid about $120 for the 4 days. At the end of trip, I ended up somehow owing them $400 in extra "fees". I rented a car from Fox for 4 days for a vacation with my boyfriend and I. When we arrived from the airport to the pickup counter, there were only 2 people checking people in and a bunch of other employees just walking around while there was a long line. When it was our turn, the guy at the counter was like a used car salesman trying to get up to pay a ton of money for extra stuff that no one needs. He ended up conning us into getting some toll tag for an extra $15 a day which we ended up not even using.

Unlike some victims here, I got taken for a ride just cancelling a reservation. Thought it was economical to use a third tier rental outfit. I made a reservation for Oakland Airport. Thought it odd that they required not only a large deposit, but also a large open balance on your credit card for this location. Changed itinerary to another airport with no Fox office. Went online Monday to cancel a Saturday reservation. If you cancel 96 hours or more prior to the reservation you only get charged $70. If you cancel less than 96 hours before the reservation, you will be charged the entire rental fee. So, this was my lucky day. I only paid $70 for NOTHING. Clearly, customer relationships and repeat business are not part of their business model. More like churn and burn. Went back to Hertz. There you what you pay for. With FOX you pay for what you don’t get. Would give ZERO stars, but at least one is required.

DO NOT rent from this company if your life depends on it. If I could give 0 stars I would. We wanted a cheap car rental option and this is the one we went with. The car was infested with roaches and tiny bugs that bite. We were eaten alive and itchy within hours of picking the car up. We are in a tropical place so that is understandable but the customer service that ensued ruined our vacation. They ultimately charged us for the full term of the rental, wouldn't let us drop it off early, wouldn't pick it up without charging us $50, and were completely unsympathetic. We were stuck and couldn't get around while we waited for them to tell us that they didn't care that they gave us a car with biting bugs in it. We had to rent an additional car from another company. DO NOT RENT FROM THIS COMPANY!!!

Fox is not at all professional in how they approach working with customers. They have poor customer service and are not at all transparent in their hidden fees. Do NOT rent from FOX - Go to another company.

For about 10 years I already rented about 30 times a car with other companies and I had no problem. With Fox Rent A Car I didn't got back my $400 guarantee and the car had no damage. They told me first it was done, but I never received the money back. They have charged my bank $772.15 for 8 days with a Dodge 7 seats. It's about $96.5 by day! They told me all is correct (extra insurance...) but my bank account doesn't match with their numbers. Amazing!

DO NOT USE THIS COMPANY. Better Business Bureau review gets the minimum of 1 star. The cancellation for the prepaid option is completely misleading. If you pay upfront and cancel at any point (even several days before the booking) you will be charged the FULL rental amount PLUS $70. This policy is written as a hidden second section "cancellation section" after you scroll through the entire document. Very misleading. They supposedly give the amount they withhold from you to use as store credit but I never received such a credit. Furthermore, it is not possible to reach anyone from billing by phone or email.

This company is a absolute scam! The reason their cars are so cheap is they screw you on the back end. They will charge you $15 for each toll you go through on top of the toll amount even if you paid cash and have proof you paid cash. You can never speak to a human being. They also will lie to you saying the car you want isn’t available and make you upgrade at your expense. Their cars are not taken care of either. They break down and they do nothing to help you even if you buy their overpriced roadside help. They have a good scam going here. I would never use them again. I’d hitchhike first... No joke!

Car was not ready when I arrived as scheduled. After 30 minutes I was told the vehicle I rented needed to be cleaned. Everyone there when I arrived had already left and then newcomers were getting their cars and leaving. They had vehicles one class up ready upfront, but I was told I had to wait for the class car I rented. After 45 minutes there, I got very impatient and stated I would contact Fox Car Rental in the US and I was told to stop threatening them very loudly. After more waiting, I was told my car was ready and the lady literally threw the keys at me across the counter and told me to go get my car. It was the worst type of customer service ever.

I rented from Fox last year and it was the worst car I'd ever driven in. It was old, dirty, all of the upholstery and carpet was stained, it was disgusting. I asked for a different car but it was just as bad as the first car. I had no choice but to take it but I planned to never use Fox again. Unfortunately I didn't tell my wife about that first experience and she booked our recent rental car from Fox as well. When I found out at the airport I was concerned but hoped maybe this rental location in a different city would be better. Boy was I wrong. The car had dents, scratches, rust, etc. on the outside of the car. The inside had stained upholstery and carpet throughout. The USB didn't work.

Arrived at SFO about 10:30 am, Sept 14, 2018, after five hours in the air. Found the Fox rental counter and waited only a few minutes. We declined extra insurance, and were told all their cars are equipped with the express plate pass for toll roads. We were told we would only be charged the actual toll and it would be deducted from our deposit. We used one toll road in sixteen days. When we got home and checked our M/C statement we were charged more than our confirmation. I called the billing dept and was told we had “signed” for the toll road charge of $11.49 USD a day, plus tax.

I was forced to pay twice as much as the quote! Priceline.com listed a good deal for this car rental company at Toronto Airport - $10 a day for 2 days. With taxes and fees estimated total was $49.33. with the exchange rate to Canadian $ of 1.31% it should be around C$65. When I got to the counter, David the representative said I have to purchase the Collision Damage Coverage. I said I'm covered through my American Express card. He said I have no choice because my rental price was so low. It was $11.95 per day. I was in a hurry to attend a meeting so I agreed.

I will NEVER rent from this company again and will NEVER recommend them to anyone!! My only good experience was with the person we returned our car with. When I got to the location, the customer service (if that is what you want to call it) was HORRIBLE!!! She quickly went through the rental process and when I asked clarifying questions the counter agent seemed annoyed. I had a question about the return timeframe and next thing you know the manager was typing away on my rental agreement. I never asked for the manager and was not informed she needed a manager. The counter agent was saying something completely different than what we talked about and she snapped at me and said “this is between me and my manager.”

The Fox Rent a Car at the Fort Myers Airport does not deserve even a fraction of a star. I reserved a car, for two weeks, online from Fox Rent a Car in Fort Myers, FL when my mother went into hospice care. In addition to their weekly rental charge and additional fees, fuel charge, Florida tax 6%, surcharge, rsw priv fee 8%... they also put a $150 refundable deposit charge on my credit card. I have never paid a deposit charge when I rent a car. My mother, sadly, passed away three days after arriving and I returned the car, after 7 days. I knew my daily rate would increase for an early return. It was written on my contract what that daily charge would be.

I would give this company zero stars if I could. I rented a car from this company at LAX. I had to wait at the counter for the agent to finish a conversation with the father of her child. Then I had to wait while she sent him a text message. When I returned the car, they charged me a $300 drop off fee. Seriously?! I brought the car back to the lot where I picked it up from and they charge me $300 to bring it back to them? This is ridiculous. Don't rent from them unless you want to get ripped off.

I made a reservation for Nov 22-25, within 24hrs I called to cancel since there is a family emergency within that week. They are charging me for $70 cancellation fee and they will keep the remaining money as a store credit. This is a totally unfair business. I would understand if cancellation is 48-72 hrs from the rental date but not within 24hrs of making one. And oh! They Charge $1000 for car deposit as well (automatically charged on your cc when you book reservation online).

This was truly the worst car renting experience I’ve ever had! My daughter and I arrived at SFO on November 3rd at 12:30 AM. After taking the almost 35 min shuttle, to the rental location because the Air Tram stopped running at midnight, we arrived that the 2nd level of the parking structure to wait in line for 45 mins because only 2 ladies were working and each one had to go on a 10-15 min break. When it was finally my turn, I then got the shocking news that the hold would be 400.00 which I may not get back for up to 14 DAYS, because I was using my DEBIT card!

What a pathetic car rental service. I will never advise anyone to book a car through them even though they are little cheaper than other. I had a bad experience at San Jose airport car rental service depending upon unreliability were they were unable to provide me car on time. They also charged my account in advance. Likewise, the customer service was similar; they told me that I need to wait 30 minutes, and again when I asked them after 1 minute the answer was it could take more than a hour. Lastly, I canceled my reservation.

After reserving a Jeep Cherokee for $310, I arrived at Sky Harbor and waited in line for 35 minutes with only 6 people in front of me. The representative who finally waited on me said that they did not have the vehicle I ordered. He tried to put me into a Charger - a 2 door sedan. I needed the SUV. Then he tried to charge me a $150 "deposit" which was not disclosed when I ordered the vehicle 3 weeks prior. He said that would be refunded 7 to 10 days AFTER the rental. He also said that ALL car rental companies charge a deposit, which is a lie.

Jeez where to start? We were going to San Francisco so I got a reservation for a Jeep Grand Cherokee for $123 for 3 days. When we showed up we stood in line for about 25 to 30 minutes and then finally got to the counter. The guy says my reservation is no longer valid since it's past 3 hours of the time I listed. Well we were only 9 minutes past! And we waited in line for all that time! So the guy says he's gonna help us out and shhh don't tell the manager. That ** gave us a frigging Versa! And charged us $165 for the same 3 days!

When I rented the car they quoted me $159.44 for a 3-day SUV rental. When I returned it with a full tank, they charged my card $293.20. They charge me for a full tank and other hidden charges. Never! Again I will rent from Fox! I feel ripped off!! They wanted me to look for the gas receipt to refund me whatever I put in gas. That is an insult, they can shove it!!!

I rented a car from Fox for 4 days while I was in Ft. Myers helping my elderly mother. Things were fine until the car wouldn't start one morning. I called them to replace it. They said they would jump start it, which they did. I drove it, turned it off, and it wouldn't start again. This happened 3 times, 'til they said I should return it to airport 45 mins away. I lost a day dealing with a bad car, then they charged me $225.00 for the jump starts. Other providers would have brought me a working car, possibly even credited the lost day. No matter the rate, Never rent from Fox. They won't answer their phones or return their calls or emails to resolve issue. I'm not asking for refund of promised payment, just a refund of money they stole from me because they had to jump start a car with a bad battery.

Rented through a third party for a Fox Rent A Car as most people do. I had a print out of my rentals details which included in writing. A free additional driver. Roadside assistance. I was to pay a balance off $50 on my prepaid at the counter. When I got there they said that they would not give me an additional driver (unless I paid $10 per day), no roadside assistance, and $300 owed vs $50. When I showed Angel my contract, she said it didn’t matter, it wasn’t Fox’s fault, not her job, that I, the consumer, had to straighten it out with their business partner. When I said I may just cancel (so frustrating it was midnight), she said they’d be penalties!!! So... if you want to get less, pay more, and get harassed to boot, Fox Rent A Car in Fort Myers is your place!

I was travelling to catch an international flight. The rental person had me sign a screen 5 times stating the terms of the contract. I was delivered a copy of the contract attached to the car inspection report. Unfortunately when arriving at the airport there was no Fox Rent A Car office. When I went to the contract it was not mine as I had been given someone else’s. Trying to locate where to deliver the car cost me a missed international flight, 2 days travel time and $2000. I tried the two phone numbers cited on the contract but was placed on hold. After 30 minutes I hung up. Don’t count on these people as they are the opposite of customer oriented.

As far as I'm concerned, they are not even deserved for one star. I rented their car through Orbtiz, then the final payment was tripled because all kinds of mandatory fees/insurances, which was a big surprise to me at the pick-up location that was far away from Vegas airport. The guy checked me in, who was careless and aggressive on pushing to close the deal. What the most unacceptable charge is $5.67 off $150 deposit without explanation in the end. I contacted their customer service, the call never went through. Then I requested an explanation on their website, and I never hear back from them. I returned the car much earlier than required time without any damages. I don't understand why the security deposit was not fully refunded. Their horrible customer service and unclear charges are really bothersome.

Please do not rent from this company. This has been the worst experience from start to finish. I rented a vehicle for 2 weeks for my parents visit. I rented the car through the website Carrentals.com. That part was fine. I went to go pick up the car from their location at SFO. The line was horrible. I am not exaggerating when I say it was a solid 2 hour wait just to get to a representative. They found my reservation but on top of what I paid for the rental they also told me I had to pay an additional $1000 because I am a San Francisco resident. I kid you not because of Lyft and Uber operating in SF they are now imposing a $1000 deposit because they think I will steal the car. Also, I’m only allowed to pay the $1000 on a credit card. I can’t use my debit card. Once again because I live in San Francisco. She told me if I was from another city then I wouldn’t have to pay a deposit because they assume since I have to catch a flight then I won’t steal the car.

I am a Fox customer since a month. I choose Fox because it has comparative price (a positive aspect), however, from my experience I have noticed the following things: The website shows when you book online you can choose whichever car you want but after online booking when you arrive to pick up your car they say there is only one car available. If you made a reservation of high end car they will give you options for low end cars but only one option in high end car. This is a bad business policy.

Reserved a car for 4 weeks to be picked up at the San Diego Airport. Upon arrival no car was available. Only car available was $150. More expensive. Other alternative was to give me a 8 person van. When complained, the desk operator called an unknown company, outside of the airport, which by magic had an available car for rental for $80 more which has 95.000 miles. I agreed, because I badly needed a car. The new rental outfit gave me rental papers and there were no taxes, no airport fees and none of the usual charges that legitimate companies charge. And they would not offer any insurance even if I wanted to pay. I believe this is a scam and I strongly believe that the Fox agent was getting a kickback.

Rented vehicle and the billing department charged me an additional $240 without my consent. This company is a bunch of thieves. DO NOT USE FOX RENT A CAR! I have tried to reach company on numerous attempts to rectify their error with no suitable response. They are all crooks and I would not recommend this company to anyone worldwide!

Reserved a car online and at the counter they could not provide the vehicle reserved. Tried to give us much smaller car for same price or upgrade. We pay the difference. We have never experienced such a bait & switch process from any other car rental. They also charge a damage deposit, credited back to your card when returned. Please read reviews, as this seems to be a very common practice for FOX CAR RENTAL. You guys should be embarrassed.

The car I got it was really bad condition and they overcharge. Expedia charge me a quote and they overcharge me and is nothing you can do. So I did not recommend at all. The service is not good. When I went to return the car it was no people to receive the car and I had to go to the airport so then I have to wait till someone come over after 45 min, it was in Guatemala City by the airport.

I rented this car at Oakland Airport this past week. The counter staff were not the most helpful, even on her phone during our interaction. The car, a 2018 VW Jetta was disgusting, filthy windows inside and out and disgustingly stained seats inside... quite the mess.

I got to this rental through a HolidayCars. I was charged 140 by them and was told that upon arrival I would be charged 270. When I got there they did not follow through with the voucher and charged me an additional 500. Dont be fooled by them being the cheapest price. Their customer service online and over the phone was terrible... RENT WITH THEM AT YOUR OWN RISK.

We tried to rent a car from Fox for a trip from Miami International Airport through Travelocity. Our flight time was changed by the airline but the car rental time was 3 hours later. Called Travelocity and was told they could see that the car was available but couldn't make the change for me on their system or on the phone (when you want to change an existing reservation they tell you to call back later).

My own fault here, I'll admit it. They were the cheapest car rental for an upcoming Austin trip & to get that price you pay ahead. Well, I didn't read well enough thru all the pop up screens that came when doing this. We added a day to our stay so I went to change times on the rental, can't change when you do a buy now, so I call customer service, what a joke, keeps telling me to go to the website, so I do. I try to change again, but it won't let me, only option is to cancel so I do, another pop up, worded with all the charges, but not in a way easy to understand, clever.

I have a very unpleasant experience when I rented a Fox Rental Car on Sept. 14, 2018 about 2 pm at the San Diego International Airport. I made reservation online # **. I paid with credit card for 4 days of a full size 2/4 Door Automatic Hybrid AC car costing $132.74. I printed the Confirm Reservation. On page 2 there is a paragraph which I quote below: “When you arrive at SAN, there is no need to wait in line. Proceed directly to section in the parking area and select any vehicle in that section.”

In LV, NV, it is about 15 mins off site from the name brand companies. No problem; it is just a 2nd shuttle ride away. I thought I rented a Toyota, and when I arrived, I could choose any vehicle from aisle #2 (3 silver Kias; 3 silver Hyundais). The staff was efficient & plain. The company assets are worn & plain, but work. The rental cars are plain. My overall experience was ok & I got what I paid for: #cheap.

Read the fine print! Chose Fox because it was the cheapest deal on Expedia but when I arrived they charged me another $400 for a deposit. Never had that experience with a rental car before, it was very surprising and upsetting. Everyone in line renting at the same time as me had the same experience and left the counter upset. Fox has authorized the return of my deposit, but my account is out $400 for several days. I will go with a "name" rental car agency in the future.

I recently rented a car to attend my grandfather's funeral in Utah. I searched Travelocity for a deal and found one through Fox Rent a Car I found to be fair. Not the cheapest, not the most expensive. I waited at the airport for what seemed to be forever for their shuttle to pick me up and take me to their location away from the airport. I arrived only to find out they canceled my reservation because I didn't show up within their allotted pickup window (nothing about this on their itinerary information). I was asked if I still wanted the car. Having no other choice due to time constraints I agreed and they had three of the vehicles I originally agreed upon.

Rented a car from car rental site and went with cheapest car rental for category needed in Las Vegas. They signed me up with Fox Rent a Car. At Fox I was told that I had to purchase additional insurance per a new Nevada State law. I told them I didn't need to purchase additional insurance since I had complete coverage with my agency that included all necessary rental coverage. They refused to rent me the car without their insurance stating again it was a new law and they had to include it to rent a car.

I booked a car through Expedia at Tampa, for 4 days and received a confirmation number. When I arrived they didn't have a car in my classification but were willing to rent me a more expensive car at regular rates. Bait and switch? I took the new car at the higher rate because other people in line were stating that the other vendors were out of cars. Fox charged me $150 dollar deposit for the car and said that it would be returned when I dropped off the car. They billed me for the full amount and did not return my deposit. I have spent over three hours on the phone trying to talk with another human in an effort to resolve this. The message says there are 10 people ahead of me but somehow they never pick up. Never again Fox! Never!

My wife and I reserved a FOX rental vehicle at SF airport recommended through Alaska Airlines website. However, FOX rental has the worst reviews of any American company to date. Please see all internet reviews about the car rental company on many websites. Attached is a transcript of our review on TripAdvisor. Please also see reviews from hundreds of customers that are extremely disappointed by the terrible customer treatment and service provided by FOX Rental Company. It's a mouse trap. If it's too good to be true it usually is!

I rented a car in Denver for my wife over 4 months ago. When she went to pick the car up they try to charge her $400 extra to get the car. When my wife question the bill the clerk at the desk told her to get the F out of the property. When I tried to get ahold of the corporate office they basically told me there was nothing they could do. Do not rent from this company. It is a joke. Review wouldn't let me give it a zero stars or I would have.

I rented a car for one day for $12.16 which I thought was a great deal even though I had to return the car to the same place. This was shown as the TOTAL. When I returned the car the total was $33.23 and I was told because they charged me for “prepaid gas “ which I did not request because of the short drive. The next day I found on my credit card billing the whole amount including the deposit for a total of $183.23!

My experience with this rental was terrible! I booked for about $43 for one and a half day. When I got there, I was told that the car was a bit too small for 3 carry-on luggage. I ended up re-booked for a bigger car for about $94, including tax, fee and deposit was about $268. I was told I will get my deposit back but I still haven't got it yet. I am very angry and upset about the false information the representative provided to me. My credit card company contacted them and they were told by this lowly company that the $268 was the correct amount. Who would pay $268 for a Chevrolet car for a day! I even screenshot my booking just because I thought this lowly rental would cheated me, and here I am; they overcharged me and still haven't got my money back! This rental give false information at the counter especially if you are making any small change like mine. THEY CARE CRAVING AND DESPERATELY FOR YOUR MONEY not for your needs.

When my handicapped mother flew into Denver, she had booked a rental car with these people. Upon arrival is when she was informed of the $200 charge for the deposit that they said was required. We were not told this when booking the car. I had given her my card to use in case of emergencies. They would not accept it, even with me on the phone asking them to. They said I had to be present. They ran her card the first time for the full amount of several hundred dollars and it was declined. Then she was told by a staff member if she only kept the car for 1 day they could waive the deposit, but they couldn't run her card again because once they initially ran it, they couldn't run it again! This left her stranded! I talked to several people there, SO RUDE! The last man I spoke to actually said "I'm done with you" and handed the phone back to my mother. Is this how it is socially acceptable to treat an elderly disabled woman?!? Shame on you!

Went to San Diego CA for a family emergency. Had the car for seven days. The car worked fine, although, the price was not what was quoted on Expedia.com. The last day, after getting on the transit to the Airport I realized I left my expensive eyeglasses in the sunglasses compartment. I called the lost and found once I touched down in Florida (Tue). The automated machine said someone would contact me in 48 hrs. I waited until Saturday. Went online spoke with Live Chat which was completely useless. Finally, called again. Talked to a representative. The rep said he e-mailed three of the managers working in the San Diego area to contact me and that I would also be contacted 24 hrs later. It's now Tue. How unacceptable is this? I will never use this rental car company again and urge anyone wanting to not.

I got a quote from the Expedia site. When I got to the counter at Fox Rent a Car, I was told that a deposit was needed but it would be refunded upon return of the car. That's not what happened. I received my credit card statement and of course I was overcharged. Tried contacting them directly thru email, live chat and long distance telephone calls. Emails are not responded to, live chat tells you to call them and if you get thru on the phone, you get disconnected. I also tried going thru Expedia since that's how I got involved with these scammers. They are no help at all. If you're going to back these people up behind your name, you should know who your customers are dealing with. Very disappointed in Expedia.

Rented a car at Fox thru Expedia for our honeymoon in Los Cabos, Mexico. I expected to pay $300-$500 deposit for a small Fiat as that is the average at most car rental companies for 'smaller' vehicles. The Fox employee at the airport in Los Cabos then raises the deposit amount when he finds out my credit card has a $500 limit for the rental car deposit, tells me the Fiat has a $600 deposit!!! Really. First time I've heard of a $600 deposit on a small compact car, or any car for that matter aside from exotics. Then he GIVES me a Nissan Sentra with no explanation, puts a $300 deposit on my card, no questions asked, and points out the door. Based on my experience, this company is filled with scammers and salesmen aimed at ripping off clients by changing policies/prices, instead of providing a service with integrity. Horrible company.

My husband and I rented a car in Vienna airport, they will pick you up at the airport and take you to a place outside, 15 minutes driving. When you return the car they will tell you that you made a scratch under the car to keep your deposit. I'm 13 weeks pregnant, I had to call the police and pay for a taxi (13 euros) to take us to the airport. They know the police can't do anything, we will take this guys to court to recover our 900 euros deposit. Please see other complaints all over the internet and stay away from Fox Rent A Car!!

I had to rent from another company. Today, after unsuccessfully trying to talk to any Fox reps, we are still facing a charge for over $330. There is absolutely no customer service offered by this company, they don't reply to the e-mails, and when trying to call, it disconnects after a message informs you that all of them are busy, advising to call back.

MASTER OF HIDDEN FEES, NOT A FRIEND OF DEBIT CARD USERS. Received an Orbitz online quote for a rental from Fox Rent A Car for about $130.00. Landed at Orlando International Airport MCO and headed over to Fox (which is not in the airport btw). Waited in a line at 1 AM with my family, didn't get to the counter till 2 AM. When we got to the counter we tried to use a Visa Debit Card to rent our vehicle. We were immediately hit with a $400.00 deposit fee for using a debit card. We tried to explain the situation BUT their rental representative became rude and belligerent toward us. Not having a major credit card with me at the time, we were forced to go back to the airport where we rented a car from Dollar Rentals for a reasonable price with our debit card. I WILL NEVER RENT FROM FOX AGAIN.

Arriving at the airport we saw a long line at Fox Rent a Car and could feel the anxiety among the patrons. Unfortunately it was slow moving. After some time it was our turn and we could not have been happier with the service we received. It was a stressful day for everyone but Marlon handled it like a true professional. He was pleasant, accommodating and made us smile. I will use Fox again because of the pricing and the staff. Great job Marlon!!!

I wish I had read the reviews on this site before I was tempted by price to rent from Fox. We rented a car in San Jose to drive to Carmel for car week. The first car they gave us barely made it to Carmel before it croaked. I called the "emergency" number and seriously waited on hold for 40 minutes before it cut me off. Three calls later, I finally reached a human being by calling their reservations number and begging them to put me through. They brought a replacement late that night in pitch dark. Luckily I made the driver shine a flashlight as I inspected the car. There wasn't one inch of the car that didn't have dents, scratches, and scrapes. Even the wheels were covered in road rash. In the morning, I discovered that our fine rental had 74,000 miles on it. Who rents cars with 74,000 miles? I will never ever rent from Fox again.

Usually, you can use your own car insurance or protection from your credit card should be accepted when you rent a car from any rental car company. This company "FOX" wanted to obligate me to get their insurance, they said: "not transfer insurance". But that thing was not stated in the contract when I rent online through a third party, CarRental.com. On the top of that, they do not have a desk at the airport in Miami, you will need to be transferred to a horrible place outside of the airport. I walked out and got a cab to my hotel. They never returned my deposit because the contract states no cancelation. But they never told me I was obligated to get their insurance. They just recommend getting an insurance, but never, never said to get them. This happened on June 1st, I believe.

Rented in Las Vegas. Made reservation direct, had a delay and was several hours late. Wanted to charge me 750.00 for rental. Actual cost was 175.00. Would not give me a car. I know that this company is lousy and always double book with another company for a backup. I repeat. Don't book. They are crooked.

I recently booked a prepaid car through carrentals.com to pick up from San Francisco Airport. Because of heavy flight delay and expected arrival in the middle of the night and 4 hrs after my set pickup time I called Fox Hotline ahead to assure I would still be able to pick up the car. After waiting on the phone for 45 minutes to get through I was assured they are open 24 hrs and would hold my car for 12 hrs. Fine, I believed... When we arrived at 12:30 a.m. there was a long line at the Fox counter (all other counters on the same level were closed), we waited for about 20 minutes for only 2 customers to proceed... Only then the guy behind the counter told everybody that only the next 3 people would get a car. "We ran out of cars".

On a Wednesday midday, waiting 2 hours in line. No other agency counters have any line at all. Wtf? And no one at Fox cares. Not worth the discount unless your time is worth zero. Rent from anyone else!

Liars, scammers, cheats. Hidden fees, unwanted aggressive notices, unexpected handling fees. Poor service, lack of transparency, terrible quality. Do not rent, do not do business, do no consider. Terrible.

We have some issues here: I have rented a car from FOX on Aug. 18th on San Jose airport. The contract says we will return the car with full filled gas, on 20th of Aug. and we did. However we still have been charged with $7.99/gallon of gas. We need straight this out, I will call my credit company to refuse pay the amount of $510.18. That's not all. When we returned the car, the gentleman asked us back to the parking slot, not the inspection station. I told him: "That's not my job." He get really mad. When we rented a car, at beginning it was a Jeep SUV, however, the car front tire was malfunction, we have to return and change a Kia SUV. That not all: The AC in the KIA SUV is in a very poorly running condition in the hot summer day. And the USB connection with my phone is malfunction as well. The car has very big scratching, which I have taken photos before I driving away.

We have some issues here: I have rented a car from FOX on Aug. 18th on San Jose airport. The contract says we will return the car with full filled gas, on 20th of Aug. and we did. However we still have been charged with $7.99/gallon of gas. We need straight this out, I will call my credit company to refuse pay the amount of $510.18. That's not all. When we returned the car, the gentleman asked us back to the parking slot, not the inspection station. I told him: "That's not my job". He get really mad. When we rented a car, at beginning it was a Jeep SUV, however, the car front tire was malfunction, we have to return and change a Kia SUV. That not all: The AC in the KIA SUV is in a very poorly running condition in the hot summer day. And the USB connection with my phone is malfunction as well. The car has very big scratching, which I have taken photos before I driving away.

I paid a week in advance for a car. The contract said I could not cancel my contract. When I showed up they didn’t have a car. I had six Peale, we were sent away with nothing. I had to go to another company and rent two cars. What a mess. Two times everything!!!

I rented with Fox because they had a Kia Sportage. I own one so I am comfortable with them. I had to prepay to get the better rate...which wasn’t very good. DONT EVER DO THIS! I called before my pickup date to ensure the Sportage. They would not guarantee. My contact had me picking up at 10 AM. I got there at 7 and they wanted to charge me an extra charge of $159.00. I thought for just that 3 hours. NO my total rental price would go from $409.00 to close to $1000. It was insane. I came back at 10 AM to long lines and NO Kia Sportage. They gave me a (new???) Rav 4 with 72428 miles on it and beat and dinged all over. I would not recommend this company. Once they have your money, you are screwed!

Rented a car from Fox Rent A Car at Ft. Lauderdale Airport. They use deceptive practices to get you on a contract, sell you extras as though they are mandated by the state you are renting in and once they get your credit card forget about it. Was told that due to local and state law that my private insurance nor credit card would cover liability on the rental card. I was told that I needed to purchase the PlatePass to avoid an additional $15 charge for each toll I went through. I told them what areas that I would be driving to and was told that there were several tolls. Did NOT go through one toll the whole week I was in the area!!

What a terrible company. They are a So-called budget car rental company, but they are very expensive with sub par vehicles and their customer service is an absolute joke. The 1st car leaked oil. The replacement car I got was also in terrible shape. I had to clean it before I allowed my young kids into it, because I found glass in the car. The brakes shudder, the driver seat door leaks, the cruise control doesn't work properly, the aircon couldn't keep the car cool and there is a knocking sound at the right back wheel. This was a very substandard vehicle.

Fox (Car Rental San Jose, CA) was not very helpful with our pick up and made us wait for 2 hours even though they had vans available. They pushed real hard to get us to purchase Insurance even though we had coverage. The car was not serviced very well, was not that clean on the interior and had many scratches on the exterior which was noted. The tires were low and there was no windshield washer fluid.

Booked through Expedia. Price quote was $261. Got there. They wanted to charge $750.00. A $400.00 deposit then kept adding more fees. We refused to pay, then they started backing down the prices. Then we ended up.using a different credit card because they would only do debit on my bank card. The employees spoke horrible English, hard to understand, we asked for someone else, they became very hateful. By the time we left they did charge a $200.00 deposit.

Rented a car and prepaid on Carrentals.com. Showed up at SeaTac airport and they did not have a car for me and tried to put me in a lower-class vehicle. I said no. The representative (who was eating something the entire time he was talking to me and got whatever it was encrusted all over my credit card... so gross) went over to Dollar to see if they had a vehicle and would honor my price. They did; however, Fox would not pay Dollar for it and Dollar said they had to re-charge me for the rental and I would have to get the money back from Fox. Fox told me they did not have a manager on-site that could refund my money and I would have to either wait for a car in the class I paid for to be returned or pay Dollar and get my money back from Fox later.

I rented a car from Fox through Priceline. I was quoted a price of 461.54 for the week. Final charges were 706.23. I was charged 111.92 for liability insurance which I did not request. Also charged a liability fee of 150.00 which was refunded. I was either deliberately deceived or misunderstood the charges. Tried for 3 weeks to speak to a representative and I am still not able to do so. Every attempt is met with a recording regarding them experiencing a high volume of calls. I would never have agreed to rent a car at $100 a day. Worst car rental experience I have ever had. I will never use Priceline or Fox Rent A Car ever again.

Rented through Travelocity. At first, refused to honor Travelocity's price. On departure, overcharged for rental (vs. what Travelocity said they would charge.). Double-billed for extra charges for 150% of the promised, as well. Horrible counter experience. The car's dashboard light (a little wrench, signifying the need for service remained on the entire trip.) I guess we were lucky.

My experience with Fox Rent a Car in Los Angeles is very bad. When I booking the amount of taxes and other fees are lack of details; they never told me that those fee will be rise if I got additional charge; Especially I notice the charge from them for fuel refill is extremely expensive. I will not rent a car from them anymore, and I strongly recommend that you should find another car rental company because Fox Rent a Car is doing little trick on you.

Absolutely HORRIBLE experience with Fox Rent A Car in Guatemala City! Booked on Expedia, said my reservation would cost $308. Ended up costing me $761 just for the rental and on top of that a $700 deposit, like actual deposit for vehicle insurance! Not satisfied! Then they charged me twice! Had to dispute many charges on my credit card because when they said it didn’t go through it actually did! Charges on my card were $2000+! NEVER AGAIN will I use this company!

I did rent a car by autorental.com for 11 days in San Francisco Airport. After waiting for about 2 hours in front of the desk...they forced me to take an extra insurance of about 50$ a day. It was obliged. "One could read this on their website". They make a misuse of the situation. Long waiting...tired after a flight... etc. So I did sign. It costed me 550$ extra. But the worst of all I felt like I was cheated. Be stolen. So for us never Fox again.

I rented a car at the LAX location on 7/20. After looking at a few different cars (some of which smelled like smoke and other odors), my son inadvertently left his backpack in one of the vehicles we didn't select. It's been over 2 weeks now and despite several messages left and emails sent, I've not heard back from anyone regarding the lost backpack except for a message from "customer care" stating someone would get back to me. They make it impossible to talk to someone directly at the specific location and they certainly do not return messages. I'll admit the value and car selection wasn't bad, but it seems there is very little "care" given to the customer after the credit card is charged.

I booked this rental through Expedia (highly recommended). The shuttle from the airport was easy and quick, driver was friendly and very courteous. Dropped me at the front door and helped with my bags. My rental agent was Shawn. I found him to be knowledgeable and helpful. I had reserved a Jeep Wrangler and I got a 2018 Wrangler, 4 door. Very nice! Only had 6,000 miles on it. The rental agreement is pretty straightforward, although the website listed the rental at $24 dollars a day and after taxes, fees and surcharges it was more like $38-$40.

I rented a car from Fox at the SeaTac location, book now and save!! What a crock of **. 299.02 + 150.00 charged to my card. The rental ended up costing 375.48, a difference of 76.00 from the price I received and confirmed via email. Customer Service is non-existent, there is not a local number to the SeaTac location and wait times for the 1-800 number are 40 minutes or longer and then you are told to use their website. Don't waste your time or money with these shady creatures.

We rented a Fox car at Denver airport on July 23. When we got to the counter, we told the agent we chose to waive the fee for insurance and roadside assistance. She moved forward with the contract, had me initial the boxes that she said "were needed to waive the fees". After we signed the contract and were assigned the car, I noticed that there was a discrepancy between the reservation cost and the final cost that was $150 different. When I questioned her about this, she stated that was just a deposit fee and would be reimbursed once we returned the automobile.

I was looking for something economical and I got it. It was a Mitsubishi hatchback. The most positive aspect was its fuel economy. I must have driven 50 miles around San Francisco and the car only needed about 4 dollars of gas to fill it up. The car had something inherent in the engine that must have been cutting back on fuel consumption when not accelerating. However, the car didn’t seem to gauge itself very well when going up a hill. It seemed very sluggish going up steep San Francisco hills. Overall, it was a very satisfying experience with Fox Rent a Car.

I booked a car thru Orbitz with Fox Rent A Car agency and when I got there I was told that they did not have my car on the lot but he could get me an Nissan Altima. I told him I didn't want that. He said my reserved car did not make it back on the lot but it is in the computer. So I left and made reservations for the next day. I came back and I was told again that the new reservation was also in the computer but no car. I asked to speak with a manager or supervisor after I was offered an Hyundai for more than what the car I reserved was and it was an luxury car.

We got a rental car from FOX at SF airport, waited for the attendant to give us the keys for almost two hours. The car had dents, dirty and had strong cigarette smell. But the worst and most dangerous issue was the headlights did not turn on and then we couldn't change the gears, it would get stuck!!! We called several numbers to get hold of someone and we were on the phone for hours on HOLD for two days, on one called back. Since we were far away from the city in the mountains - we were not able to go back to SF or San Jose and need to talk to someone. I am extremely disappointed - The message at the Fox HQ says - "We are committed to good service and excellent customer service" - this all a big lie and false. I will NOT pay for the rental as I do not deserve the pain and issues I went through.

This by far has been the worst company I have ever dealt with. I rented the car in Austin with drop off in San Antonio which is about 45 minutes away. At the time of the rental I was never informed of a $228 drop off fee. They changed me to drop it off in San Antonio as opposed to Austin. If I had been staying in Austin I wouldn't have needed a rental car. When I called customer service I was on hold for close to 30 minutes before talking to a woman named Ashley who said I would have to pay it. I told her I could have driven back and forth to Austin in an uber 20 times for what they were charging me.

Rented car from Miami - kept hold of $200 and returned car in a day. When I saw on Monday, deposit was not returned and it was charged on my card. Before renting the car, I had read the bad reviews. Now I regret that I should have listened and not rented the car. Now I have to look different ways to talk to these guys, and what not! Another headache!! I also have the receipt.

Picked up a two week rental in San Francisco CA for a two week rental. There were 3 workers and 3 people in front of us and it took 2 HOURS!!! The employees were slow, 2 of the 3 were incompetent. The employee who we ended up with told us our reservation was too complicated and made us wait some more for the "manager", even though the manager had NO PROBLEM finding our reservation.

Very frustrated with our car rental today! The price we were asked to pay was twice the price we were quoted as an estimate through Priceline. The fees that we were not told about including insurance, toll pass, and deposit. I was very shocked at the amount we were charged after being told that it would be half as much. We will not be using Fox Car rental or Priceline since neither can be trusted.

Rented a full-size SUV for my family of 6 to do some sightseeing in San Francisco. 7-14-18 @ 10 a.m. thru 7-16-18 @ 5p.m. our total charges were $336.77 thru AARP travel. When we arrived at 9:52 a.m the rental desk upstairs was closed and sent everyone down to another Fox rental desk with an extremely long line. We waited in line for 2 hours to get our car the clerk (Rocky) said, "I am sorry we have nothing to accommodate 6 but I will take care of it. Give me a few minutes." At this point we were already running 2 hours behind and were driving to San Jose to tour Winchester house for a 2:40 tour.

First you have to wait forever to get a car. I got mine for 4 days. When I wanted to extend the rent, I wasn't able to do it online. When I called customer service, it was IMPOSSIBLE to reach them. I was put on hold for hours and I tried to call them on different times for 2 days. Ended up paying the penalty for rent overdue. That's not good at all.

There was not less than one star. Otherwise they deserve -ve stars. Fox Rent A Car bad location to rent a car. Could not find my contract for half a hour. Thanks God I have email on my phone to show them. Poor customer service people insisting me I cannot rent a car without buying insurance from them. When I extended my contract for 6 days they send me confirmation email 20 dollar for rental extension. When I went to return the car they told me it is not 20 dollar. It is 20 dollar per day. Fox Rent A Car is Rip off company.

If I could give negative stars I would give as many as possible. I am 55 years old and this is one of the worst companies I have ever encountered. I felt so bad for the employees that tried to help me that I could not complain to them. Their hands were tied behind their backs. It took me longer to get a car at 11:30 at night than to fly from the West Coast to Denver. They had no cars available. Not one customer that stood in line for more than 1.5 hrs was satisfied. They gave me a dirty and old vehicle that had so little gas it almost did not make it out of the parking lot.

We are arriving at 11:30 pm and inadvertently selected wrong date for pick up. I thought “no problem, we’ll just add an additional day to rental.” We were told that because we Paid Now modifications were out of the question. I asked if we could just attach an extra day to beginning of rental and we were told that we’d have to make a separate rental, return to airport to pick up our original reservation. This is our vacation and returning to airport would waste a whole vacation day. The $70 cancellation fee is high enough that I’m not eager to pay it on principle but at this point I’m not even able to look forward towards our family vacation!

When booking my rental car online with FOX there are two options "PAY NOW" or "PAY LATER". I chose the pay now due to it gives you a little bit of a price break. That same day I booked the rental, later in the evening, I checked my confirmation. When checking I noticed that the rental rate had dropped by almost half. And before booking with FOX, I did a lot of searching to find the best price. I called that day to see if I could get the reduced rate. The answer was NO. The lady said when you select the "PAY NOW" option you are locked into that rate. I then said I wanted to cancel my reservation. She told me that I would not be refunded. I would get a credit for future rental minus $70.00. I then called my credit card company right away to see if I could cancel thru them.

I’ve never written any review, only put stars or one word when asked for a review. But yesterday we experienced something I can’t put out of my mind. Waiting more than one hour in the line was the best part. The agent (Brenda) at San Francisco airport Fox Rent A Car was impolite, almost aggressive, instead of answering our question started to threaten us with canceling our reservation... Talking with us in imperatives, almost in a hostile intonation... At some point she almost got herself in some hysterical mode. Being very unhelpful, disrespectful to us. Never experienced anything like this. Other agents seemed very nice to other customers. I will definitely avoid this company in the future, however I believe this is not their usual policy.

I rented a car online for Fort Lauderdale FL and scheduled it for the 10th to the 12th of July. When I got there on the 11th they had canceled my rental, I then went back online and from their business and they told that I couldn’t get a car because it was scheduled for the 15th to the 18th of July. I told that was a mistake and to put the 11th to the 13th in. They said they couldn’t and that I would to cancel and start over but they were keeping $70 of my money. I called customer support and was told that they would change it but I had to rent a car from them or get a credit. I told them I wanted a full refund and they charge my card the $150 deposit and the $87 for the rental and it July 13th today. I’m home and never used their services. Please be careful with this computer!

Rented a small car from Fox in Denver. Price was way higher when I signed paperwork, they never included all the taxes and such on original quote and the lady CSR had personality of dry popcorn. The shuttle driver both ways was the best part of my experience. Go to pick up my Versa that I rented. They chose to give me a car that had filthy seat and floor was still filthy from previous person. I got the manager and said this is not acceptable. I asked if they clean the seats between customers. I was told no. She proceeded to give me a red Camry. But another Fox client came up and stated that was his car. I was getting ticked as my vacation time was ticking away. She finally came out and said, “We are giving you an upgrade for free.” She puts me into a Ford Explorer...did I mention I wanted a Versa?

We had a meeting with business partners in Houston. Rented a car from FOX for the first time. Car was OK, service from the managers was excellent since we left a few items in the car and they recovered everything except the umbrella. But that is where the Good Ends. I got the other guys beat on the tolls, we had 1.98 in tolls between Katy and Humble and back. 5 Tolls in all. This was the weekend of June 15th. On July 10th I get a letter explaining that I owe 1.98 for the tolls and 75.00 FREAKING dollars for the fees.

I rented a car at SFO, needing it to go north of the bay area along 101. Coming back into the city there is a bridge toll at the Golden Gate. You can't directly pay the toll. Your car plate is photographed instead. The toll is $7.75... Fox later billed me for the $7.75, but then charged me an ADDITIONAL $15.00 for "administrative fee". Complete ~200% ripoff. I'll pay the $22.75 charges, but I'll NEVER rent from Fox again. Slimey **...

This company does not serve its customers, instead trying to milk them for more money when it is most opportune for them. I booked a car rental with them from San Francisco to San Diego. The deal was better than what competitors offered at the time. This is their "bait and switch" tactic. They “bait” you with a rate that is better than that of competitors, so that budget conscious consumers book with them. However, at check in they "switch" by saying that the special rate is only for cars that are most available at the time. Then they go on to tell you that the only car they have available for that deal is a 15-seat van or something ridiculous like that. Of course, no sane tourist can accept such a vehicle, so they offer another special rate for a higher class car that is available.

BEWARE this place is a scam. First this place is far from airport and you have to wait for shuttle for long time. We had an SUV booked and upon arrival we got an SUV where baby’s car seat was not buckling up and other 2 SUVs were same also, so we had to get another car. They didn’t mention any extra charge for upgrading. Later they not only charge extra $160 but also they simply lied and charged $1.30 more per gallon oil. As we book through Priceline, they should have helped us but they didn’t. Not going to book any through Priceline again too.

We used American Express Travel to book with this company. Use Caution, as we reserved a Mini Cooper Convertable for a trip from Miami to Key West. They took our reservation and the day of the rental, they informed us they did not have a convertible and instead of another convertible, they were going to give us a Toyota Camry. If we wanted a convertible, we needed to pay 150% over the price we had. The customer service of this company is very poor and really should address that people have options and not just take customers for granted. When I told the customer service person of my dissatisfaction, he really could care less and told us if we don't want the car when we were to get the car in 30 minutes. VERY POOR.

Travelling from Minneapolis to Las Vegas by air then onto San Diego by a rental car from Fox Car Rental, made the reservation by a debit card which they accepted, charged $11.00 in advanced with a balance of $50.19 cents. When I arrived which took 3 separate shuttles from airport to rental office only to find new debit card rules were in force which I was not made aware of that included $400 deposit besides all the other extra charges I heard would be added (and not told by them), I was told at the counter that my card was not acceptable... I ended up stuck in Vegas for 2 days, then took a Greyhound bus home. Since then every single person I've met had negative responses for them. Avoid them if you want a good time, I hear they always add charges you are never told about. I got lucky, but I'm still waiting for my $11.00 return since I never got a rental.

We rented a car for our trip to Denver. When we made the reservation the total including taxes and fees for 7 days was $307.92. for a Jeep Cherokee or similar. The rep at the counter INSISTED I pay $13.99 a day for Rental liability Insurance that I know my credit card covers and also INSISTED we needed to pay an additional $11.49 per day for a Plate pass to cover all the tolls we'd be going through.

Fox Rental charges $15.00 process fee on top of $3.00 toll fees. I believed I would have no problem avoiding toll roads upon leaving rental agency. Apparently just passing by toll roads constitutes use. I was very aware and avoided toll road use. Beware in Denver CO. You will be billed within days and charged to your credit used in the rental. Curious how Fox never notified me of Any added fees or about refund of ridiculous down payment which it demands and claims to return baring any Additional charges. Stay Away from Fox Rental.

On 5/25/2018 I made a one day car rental - from 8/26/2018 - 8/27/2018. I used FoxRentacar.com pick up from SJC airport, and return SFO airport. The 1 Day cost is $10.85. I choose use pay now to save $3.00, the total charge is $50.44. After I click through and paid with my credit card I found out that Fox Rental car will CHARGE $1,000 Security Deposit to my credit card. Within few minutes after my reservation, I try to use Chat with Fox Rental Car to cancel this reservation, the rep from Fox Rent a Car Name: Kaan told me if I cancel this reservation Fox Rental car will charge me $70. This is almost 4 month in advanced reservation, I thought the Security Deposit is for when I go Pick up the car at SJC and return to SFO. Period.

I rented a car from Fox online June 13-18, 2018 and paid the full amount in advance. At the counter at the time of pickup, I was told that I would have to pay an extra $30 to "cover the cost of the online renter" - thought this was bogus but what can you do when you're at the counter? When I reviewed my credit card statement afterward, they had added an extra $127. Even their own receipt doesn't account for the extra charge. Of course, I'm protesting this through my credit card company but who needs that hassle? I'll NEVER use Fox again. Wish I had found the reviews posted on Consumeraffairs.com before I rented with them - now I see I'm not alone. These people are crooks.

1st and only time to use Fox. Only used b/c they were the only company open at the time we needed to pick up the car. When we rented, the attendant was very nice. She said it had a full tank of fuel, we could either go ahead and purchase that tank at their cost (which she said was cheaper) or we could return the car with a full tank. She said we could purchase full or half tank. I asked her if we purchase a full tank, what happens if we bring it back with half tank or more? She advised it would be prorated... So I purchased a full tank from Fox. After we got on the road, I noticed the fuel prices where actually lower than what I purchased from Fox. When we returned the car, it had a half of tank.

Fox uses third party to put low car rent cost to attract renters. The third party only charge me near half, sold me basic agreement (I knew all these later). When I arrived Fox counter, the staff did not honour confirmed booking, instead put me into new purchase process, demanding me add insurance due to local state law(the insurance was able to be waived when booking on third party online). The staff also lied about local state traffic ticket and cheated me to buy daily toll road pass. Total deceit and rip off.

Fox is the only company in Vegas that rents Jeep Wranglers which we needed for driving some questionable roads in AZ. When we arrived, the agent was totally bored and zombie-like, but she did a good job and there was no pressure to buy the gas ahead of time or add any over-priced insurance. The vehicle was in great shape. The shuttles to and from McCarran Rental Center were fast and pleasant. My only suggestion would be if you need a Jeep Wrangler and you can choose from more than one Jeep, don't choose based on color like we did. We chose a red Wrangler JK but later I realized it had passenger tires and not off-road tires. It still got us through some sandy stretches but pay attention to the tires if you are doing any off-roading.

Recently traveled to Denver and rented a vehicle from Fox Rent A Car. Did "Pay It Now" option for some slight savings. The one positive part of the experience was the patient man helping us with our reservation. However, it was snowing and no one walked us out to our vehicle, despite there being no line. My husband had to run around and find our vehicle. We prepaid for fuel (convenient and only $2.49/gallon). Last night, I was just reviewing our credit card bill and I see that we were overcharged nearly $100.

Flew into Las Vegas after having paid $185.00 online to rent a car with Fox. The paperwork was very misleading and made it seem like we would only pay $40.00 on site before getting our car. We ended up paying $540.00 on top of the $185.00 (for 5 days) once we got to the rental site. Interestingly enough, Fox could not explain the initial $185.00 charge - they attributed it to additional charges. We were naive and found out we could have saved around $400 with other companies. Do not rent from Fox Rent A Car.

This is the worst company ever. Complete bait and switch. Apparently when you do a "pre-paid" reservation (I put in quotes because this is NOT a clearly explained policy), it is non-refundable if you cancel the reservation. Nothing actually tells you it's non-refundable, possibly the fine print, but no clear guidance when you are booking.

First of all we rented this through Priceline because it came up as cheapest, I have never had a problem renting with any companies in the past so I didn't bother to look up reviews of this one. BIG MISTAKE. First when we arrived to building from the DIA shuttle, we had to wait an extremely long time for the disgruntled agent to finally call us. Once we got to the counter the Lady agent seemed right off the start like we owed her something, very rude and short with us. We had just traveled all day and wanted to simply get the car and go (we still had an hour+ drive).

Before I left for Florida for Presidents week this year, I was told to take a look at Fox Rent A Car. I never heard of them before, but I decided to give them a try once I was given the car rental rate. On February 19, 2018 I picked up my car. Basically the rate was given to get me in the door because the gentleman at the desk proceeded to tell me that there were extra costs: SunPass, insurance, and taxes and other fees. My wife said you do not need the SunPass for where we are traveling to. Although I did not take the SunPass, I was so annoyed and wasn’t thinking clearly that I did take the insurance.

100% bait & switch operation! The online ad price was $15 per day. The shuttle at the airport took over 40 minutes. After calling the 800 number and holding for 15 minutes, I was directed to leave a message. The rental counter process was chaos as most customers were arguing with agents. After being in line for 25 minutes, my agent informs me that there are multiple tolls to Miami and that "it is a much better deal to pre-pay the tolls". After pre-paying $8.99 per day, I did not go through a single toll booth!!! I was also told by my agent that my credit card did not cover the vehicle when I have used this card to cover rentals several times. After purchasing the insurance for $26.40, and returning home to review my card's rental car policy, the card did, in fact, cover the "liability" on the rental. An advertised price of $15 per day for 2 days, including the $15 deposit, ended up costing me $270! ($120 net). Never again.

Rented from SFO for one day - I drove 60 miles and then got the car tank filled right before the airport. Spoke to the guy when returning, gave him gas receipt. He said, "Sorry the printer is not working and I can email it you" and my mistake that I agreed in good faith. They overcharged me $15 for fuel surcharge... and now no one is willing to pick the call for last one due to higher call volume.

Waited for 40 minutes to pick up car in Phoenix. Details in the confirmation for the reservation did not include an estimate for all days the car was reserved. The three employees working were passing a bag of cheese crackers back and forth to one another as they were slowly working with customers. The 'upselling' of insurance with misrepresented as Arizona state law. A fourth employee arrived behind the counter and began intimately kissing another employee.

Fox has two different fees/cancellations rules. When I questioned them on not receiving a refund for a cancellation made more than 24hrs they said it would be a store credit instead. When you read their fees/cancellations rules it is not listed. According to an agent it was changed last year. When asked why website was not updated they stopped responding to both customer service email as well as live chat.

I have booked a reservation with Fox directly and their policy is if you book directly with them you may cancel your reservation without a charge. I have tried to call them to cancel my reservation and they do not answer the phone within a half an hour. When I try to cancel on the internet they want to charge me. Their customer service do not know how to spell and they do not understand anything on the internet. I have turned them into the attorney general office and the Better Business Bureau. I would not Fox rental to anyone. I just want to forget they exist. They claim to say one thing on their site and do not fully understand good customer service.

So I rented a car 5/22-5/28 (drop off at 5am) and I was very disappointed. Estimated price roughly $207 and when I get there the cost was $517, which the $150 still has not been refunded and no final billing was ever emailed to me. When we get there on the 22nd it took at least 45 minutes to even rent, car was much more expensive than what was estimated online. When we check out we get into vehicle ready to pull out after an hour and gas tank was on empty (which we paid to have gas refilled by them). We had to back up to be filled up. When leaving the person asked if we did our walk around, 1hr and 15 min later. Later in the week my son noticed a razor blade in the light on ceiling, which he was instructed not to touch. Worried what else was stuck throughout the seats/car. I was very disappointed in not only the time it took but also the unsafe vehicle that we were provided.

This is a scam business. Yes they have cars and yes you can rent them but it stops there. They are not discount by any means. They use deceptive practices to get you on a contract, sell you extras as though they are mandated by the state you are renting in and once they get your credit card forget about it. They keep billing me for all kinds of things I never agreed to. They have great music when on hold, believe me, I've listened to it for hours. This place should be shut down. Do yourself a big big favor and stay away from this sham business.

Rented a car in Ft Myers for an advertised $7.00 per day, great because I only needed to drive it one way to Tampa airport the next morning. A lot of pressure to upgrade, purchase unneeded and already declined coverage at the counter. Unknown to me there was a cashless toll entering the Tampa area and several weeks after the rental I received a statement from Fox for the 78 cent toll along with a "reasonable" administrative fee of $15.00 - absolute extortion. Several days later a second statement is received for the same toll road for $1.99 and another "reasonable" administration fee of $15.00. Now I'm up to $32.77 for $2.77 worth of tolls on a $7.00 rental. Of course there was no mention of the tolling practices at the counter when I picked it up. Why would there be when these fees are a huge income stream for the company with a near zero actual cost to them?

Although this may appear to be a reputable low cost alternative to rent a car it is NOT! They are deceptive in their pricing. When you check in to pick up you car, they give you the smallest option possible related to your reservation. Then they appear to upgrade you to a larger car and after they make the change, they tell you it's going to cost you more.

Rented online for a 3 day in Orlando trip. Desk agent tried repeatedly to get me to buy additional ins. Repeatedly told him I was covered and did not need any extras. Got suckered for a 7.49 a day toll pass went thru one $1 toll. $2 a day surcharge that they can't explain and only drove 90 miles but was charged $34.69 for fuel on a car that got 32 mpg. Got to additional charges that I didn't agree to 3 VLF @ $1.17 /Day $3.51 and 3 ERF @ $1.50 /Day $4.50. MAKE SURE to CHECK YOUR CAR OUT, mine had bumper damage, filthy back seat and many paint scrapes. Wound up paying $215 for what was suppose to be a $131 rental.

I booked online for a car. When I get to the counter they only had Van and SUV. Something I wasn't interested in so they directed me next door. So why they still charged my card and want to leave me holding 20 minutes? I hung up. Disputing with credit card company.

I recently rented a car with Fox Rental at San Francisco Airport through Auto Europe. I paid all the rental cost to Auto Europe and got a voucher to the rental counter at the airport to pick up the vehicle on May 3, 2018. At the counter, I was held talking with the counter agent for almost 45 minutes which she kept recommended me purchase extra coverage. I told her I have had coverage through my credit company and want to decline all any additional coverage. Finally I was asked to sign on a digital box that install on the counter and explained that I have agreed to pick up the vehicle. Due to the tiredness after the flight and a long waiting to finalize the rental, I signed and went to pick up the vehicle.

My first experience with Fox will be my last, and now I understand why they have the absolute worst reviews of any car rental company. I paid for a Chrysler 300 (luxury class) about six weeks before traveling to Denver. Upon arrival, the line was long and slow to move, and the facility looked like a temporary one, though I understand it is not. At the counter I was told they didn't have my 300 but I could have a Santa Fe for the same price. I told the guy that wouldn't work because one of us was elderly and can not climb into any SUV. He then offered an Explorer, which I told him would be even worse, and why. Next up was a Ford Expedition - an even taller/higher full-size SUV!

Renting from Fox Rent A Car turned out to be the worst car rental experience in all my travels. In order to pick up my prepaid car, I had to wait in a long line and endure each and every person before me listening to a prolonged one to two hour speech about how the Full-size SUV Ford Explorer or similar wasn’t available. I had a long day and the last thing I wanted to was deal with incompetent people. First, they played ring around the rosie with me. They wanted us to go downstairs but I informed them I was just down there and they rudely sent me upstairs. They did not have anything similar - everything they had was completely beat up/large dents, fenders not aligned.

Renting from Fox rental car turned out to be the worst car rental experience in all my travels. (And, I'm over 70 years old!) In order to pick up my prepaid car, I had to wait in a long line and endure each and every person before me listening to a prolonged 15 to thirty minute hard-sell sales pitch for additional charges and upgrades. Each and every item was both unnecessary and overpriced, leaving me with the impression that I was being "played." This two hour ordeal was a terrible beginning to a much anticipated action. Two weeks after I returned home, I received a bill for $32.77 because the Fox claimed I had accumulated $2.77 worth of tolls. While I can't disprove the tolls, I and I certainly did not read the fine print which apparently stated that a $15.00 fee would be charged for every toll no matter how small! I will never rent with Fox again and highly discourage others.

Rented a premium level SUV (or similar). Got to Tampa, desk guy was nice but they did not have any cars ready. They did not have anything similar - everything they had was completely beat up/large dents, fenders not aligned. After 45 mins - rolled off in a low end SUV that contented several dents and 39,000 miles. We just wanted to start our vacation. Read the reviews, wish I looked into them. They are a solid crappy company. They hopefully will be out of business soon - judging by the pack of other unhappy travelers taking photos of the beat up cars.

When I went to pick up my rental car, we were delayed due to a snowstorm and flight cancelations. I rented a car for 4 days. In essence we were a day late due to weather. They claimed I could not rent my car without paying another rental. At their current rates. Double dipping. Why would it matter to any rental car agency if you come late? You paid for the car for a period of time, whether you drive it out of the lot or not, you paid for it, it's yours. It is like a scam for lack of better words. No common sense or customer focus on Fox Rental at all.

I arrived in Tampa, Florida Thursday evening around 11:40 p.m. By the time I got to Fox Rent a Car it was a little after midnight. I picked up my car from Fox and vacated the parking garage. I pulled over in the GPS parking lot and that is when I found out my phone would not work. Verizon towers were down in the area and apparently were since early that day. I was not able to turn around and go back into the garage. I could only go forward. It was dark, after midnight and I was in an area I had never been before. When I spoke on the phone with Fox today their answer to me was that they do not provide maps. I was simply calling to advise what had happened and that it would have been excellent customer service had Fox notified those of us who were picking up cars that our GPS may not work.

We rented a car from Fox Rent A Car in Denver. Price was to be $288.81 plus $24.00 for a toll road being used twice. Then when we got there we had to put down $150.00 deposit (that we weren’t told about). After getting home and looking at our charges we paid $490.00 for a 7 day car rental. We were charged $11.49 per day for the toll road and $22.00 for road side assistance. Plus other expenses. I will never use or recommend this company to anyone. Total ripoff. I called them and was told too bad. I use to work for Avis Rental Car and it’s such a better company. So I know how they work. Upsells are pushed so this girl at Fox got a good bonus off of us.

I travel frequently and rent cars. I decided to try Fox this time. I reserved a Camaro convertible at Tampa airport. My flight got in a 1030p. I had a long day and the last thing I wanted to was deal with incompetent people. First, there was only one agent and about 6 people in line. All she could do was complain about not having help. She wanted us to go downstairs but I informed them I was just down there and they rudely sent me upstairs. Finally someone came in at 11 pm. All she did was complain how slow the other person was and did get me checked in.

The man said that I would “need a toll pass to get to Boulder from Denver. Everybody gets one.” When I drove there I found out it was an absolute lie. It is EASY to get there without the toll road. I paid over $45usd for nothing because this man lied for probably a commission.

Rented a vehicle from this company in Fort Lauderdale through car rentals.com, my flight was delayed 2 1/2 hrs, plane landed 12:46 am, Fox office is open 24hrs, made multiple attempts to call them on the phone, all calls went to voice mail and got disconnected every single time. Waited for their off airport shuttle, it never came, got a ride to pick up the car from a very nice Sixt Rent a Car, shuttle driver.

Flight was delayed 1 day, so I called Fox to let them know I would be 1 day late picking up car and they told me they could not hold the car and would release it to another renter and since I prepaid they would not refund me my $500 dollars. Most ridiculous policy I've ever heard of. Buyer Beware of prepaying policy. After several calls with Fox and getting nowhere I called "CarRentals" (whom I went thru) to find out my options. CarRentals told me that Fox policy states if you dont pick up the car within 12 hours of your pickup date they will release car and charge you the full amount... no matter what reason!!!

We rented a mini van for the week for our family of 7. We have travel a lot, we rent lots of cars (not from Fox) and never had an issue. This week our rental car had a slow leak in the front right tire, the windows didn’t close or seal, and our brakes barely worked (entire car shook us while breaking). I understand these things can happen but when I called Fox to report it, the customer service rep was extremely rude (I waited on hold for 40 minutes) AND REFUSED to help me, compensate me or connect me with a manager. To say I’m disappointed in this service is an understatement. I do not recommend Fox Cars to anyone!

This is a horrible company to do business with. I made a mistake on their confusing website. Called customer service & spoke with a representative and a supervisor. Their attitude was "It sucks to be you". They showed no desire to retain me as a customer. Enjoy the cash you charged me for a car I didn't knowingly reserve and wouldn't have reserved had I not been lured into it by their confusing website. I have a need for a rental car at least 4 weeks out of every year. I will never even consider Fox again. Do yourself a favor, ignore the prices they bait you with and rent from a reputable company that truly wants to help its customers. Google Fox Rental Car reviews and read what others have written. I wish I had of. #foxrentalcarstinks #dontrentfromfox.

They just stole 285 dollars from me. They said it was a deposit and everything was a lie. First the woman was telling me that it would cost over 200 then the manager told her to leave and he said she did not know what she was talking about. It turned out to be 285 dollars for 2 days because the way they phrase their documentation. It was never a "deposit." Do not ever rent from them. Everything is a lie.

Very happy with Fox. Rented out of Oakland for six weeks, good car, friendly service and good price. Have rented many times before. My issue isn't per se with them but all rental companies in California. I live in NY and just got a bill from Fox for Fastrac, going in the express lane without a Fastrac tag. I carefully read the signs on the highway before entering the express lane and it says no charge if two or more passengers, which we had. I now discover, reading the bill, that you need a Fastrac tag. That should be pointed out by car rental companies in California when renting to out-of-staters, same as crossing Golden State Bridge, or needing chains to go on certain roads. No big deal just a standardized page giving the info.

I got a very unsafe Prius - 76000 miles. No breaks. Very bad acceleration. So many dents. I requested another car as this is very unsafe, but the front desk said this is the only available in economy and I have to take it. This vehicle stopped twice but then started itself in 4 days. On 7th Jan night, was in Orlando Universal Studios parking lot at 8:30 pm and it again did not start for third time. I rang roadside at around 9:20 pm asking to swap a vehicle. They informed "They will tow the vehicle to nearest location along with me in 45 mins and I need to take a new car. They can not bring a car to my location." I agreed to that, to go to nearest Fox Rental office along with the malfunction car to pick another vehicle though it will waste my time. The policy is to bring a car to the location where it stopped which they ignored. They said towing will be with me in 45 mins but "THEY TOOK 4 hrs."

TOTAL SCAM. They need to be shut down. When we arrived they instantly told us the price would be almost $100 more than what we paid on Expedia. When we asked why, they said "on Expedia they only show you the rental price for the car". Only the rental price? As opposed to what? Hidden fees? Are they seriously trying to blame Expedia? So I showed them the email confirmation from Expedia which clearly showed the rental plus tax. What other fees are there?

BEWARE!!! They hook you with cheap rental prices but... Cars are couple of years old, they have a ton of miles and they are filthy. Extra insurance was more than rental but didn't want to take a chance with these people. They hold a ton of money in reserve. Hit a couple of toll roads, so OK my responsibility to pay toll but they add $15.00 surcharge PER toll. $3.95 toll becomes $18.95 toll. Overheard them outright lie to couple next to me telling them they better take the $61.00 offer to have Fox fill gas tank after because gas was so expensive in Denver. Reality gas station nearby at $2.17 gal. Go to the big chains. Overall cheaper and better cars. This is the first review I've ever taken the time to do because they are so crooked.

Their cancellation policy is horrible and customer service is even worse. Check out Priceline.com before booking with Rent A Car - if I would have booked through this site I could have cancelled - AND they found a cheaper rental for me with another company. Very unhappy and will never rent via Fox Rent A Car ever again.

Rented a car for three days. On the next day I had to get a jumper because the battery was dead. Then, I returned the car on the next day. I was surprised that they charged me for the third day including a penalty for the early return. Customer service was so poor. People aren't happy there.

I fly to Ft. Lauderdale a lot on Southwest Airlines. I never used FOX rental cars. Since rental rates were high on my last trip, I took Southwest's recommendation for FOX. I asked for a rental rate on the Southwest site and received an estimate of $200.94 for 9 days. Big surprise, the final rental cost was $380.76. They add on so many charges and fees that your bill almost doubles. Oh, $56.42 was charged for an extra day (flights were cancelled due to a storm). I have never had a problem with Hertz, Budget, Dollar or ACE at this location. Whatever you do, avoid FOX. P.S. I am contacting Southwest about their recommendation. P.S.S. I cannot add a final receipt because I never received one!!! Just a credit card bill.

Our Fox Rent A Car experience started with the agent trying to scam us and ended with another agent coming around to the desk and trying to punch me. We called Fox Rent A Car and they did nothing. Not one thing. We asked them to review the security footage and they did not. We asked them to review who they hire and they said that all Fox Rent A Car's are privately owned. If you need to rent a car, pay attention to all of the poor reviews and rent from a different place. Fox Rent A Car deserves a special place in hell.

When we came to get our car at the counter. They told us the only car they had available was a 15 passenger van. If we wanted to upgrade, it was an additional $30 a day. So we took a regular size SUV. The original price I was quoted was $127. At the counter, with all the add ons and saying they didn't have enough cars (which was a lie cause we came to their lot and there was a ton of cars). Our total went from $127 to $371 and they made us pay a $150 deposit (which was refunded), I found it ridiculous. They are very misleading. I would not recommend them. Pay a little extra and go with a bigger brand. Like Hertz or Budget. They also tacked on a toll (we were in San Fran) for the Golden Gate bridge. We never said we were going there, and the toll was $11. NOT TRUSTWORTHY COMPANY. RUN! AS FAST AS YOU CAN!

I do not rent any car from “Fox Rent A Car“ and you charge $ 755.84 from my account. This is Fraud! I am very upset about your company after more than 3 hours to wait in the phone, I spoke with customer service “Leo” and He said that all the customers are the same problem -fraud. I would like return as soon as possible my money $ 755.84.

We picked up the car late at night, after a long day and 2 long flights. Luckily I noticed that they charged me over 300$ more than what I was quoted. They tried to sneak 125 in toll insurance fees onto my bill then tried to tell me it was something I had to have. I told him I didn’t want it and then he got rude with me. Then he told me I didn’t know what I was talking about when I said it’s not something we needed. Then when I said this price is not what we were quoted, he accused me of calling him a liar. He also added in a 150$ deposit that he charged my card for and I had no way to opt out of that. There is not anything about a deposit in the quote I received. After the sneaky way they tried to charge me extra and force me to pay for the toll insurance. I’m worried I won’t get the deposit back. I’m extremely disappointed and would never ever use this company again. Stay away!

Booked through rentacar.ca, no customer service. We were supposed to pick up at airport in Orlando Florida, turns out they are 20 min from there. We waited 1 hr 30 min to get picked up by shuttle, no one came to pick us up. Then can’t get ahold of them, just goes on an automatic answering machine. Ended up taking a cab to the location. Tried in different points to get customer service, they are unreachable. Tried to call the central waited 20 minutes, no answer. This is also costing minutes while on airtime. Awful customer service, will never go with them again.

Worst car rental experience of my life. I travel for work and so does my husband. He does more often and I happily tag along because I can work from anywhere. We usually go with National because my husband's company has a corporate rate with them and it's the easiest experience. We rent probably 15 times a year. This was the first trip I took without my husband. So, I went online and booked thru carrentals.com. I paid a rate of $242 for a Jeep Grand Cherokee or "like" SUV. When I checked in at San Jose airport, they had none available. So, I could choose a minivan or a Chrysler 300. They said the upgrade charge was $85 for the Chrysler 300 because the next model was a minivan. I have never driven a minivan and didn't want to try and parallel park it in San Francisco. I agreed to pay the extra charge. I looked at my credit card statement the next day and I had a charge for $672 on my MC.

DON'T RENT FROM FOX RENT A CAR! Worst experience ever. I traveled from Miami (MIA) to Santiago Dominican Republic (STI). I made the car reservation a month in advance, once I got there they had no cars available for me. I was left without a car in a country I don't know. I spent that whole day looking for a rental on foot.

DON'T RENT FROM FOX RENT A CAR! Worst experience renting a car ever. We were at the Denver airport location. Bait and Switch, rude customer service, hard upselling, dirty cars. I booked thru SouthWest Airlines a standard SUV. Long story, standard SUV given to us was actually a Compact SUV 2WD, tried to upsell to a 4WD premium vehicle for $198 additional A DAY! Only 4WD on the lot they said. Horrible, rude customer service. Kept telling me that since I booked third party there was nothing he could do. It was my preference to do that. What? Our worker started talking to another worker in a foreign language in the middle of our transaction. Dirty car given to us and the gal who gave it to us simply said, "I didn't wash the car so it's dirty". In the end it's a very bad experience and you pay more than if you'd have gone with a reputable company. Don't rent from FOX!

I cancelled my reservation two days after making it because of all the company's bad reviews. They claimed that I never made the cancellation and are attempting to charge me the full price. This is the worst company I have ever dealt with. They are doing nothing but attempting to steal. DO NOT USE THIS COMPANY.

Please do NOT DO ANY BUSINESS with Fox Rent A Car. I did and I’m so very sorry. We flew into Fort Lauderdale without a car rental. My husband, who remained home, booked us a car through Expedia. There were very few cars available in Florida as they had recently suffered a hurricane, so we had no choice but to do business with a company we had never heard of. From the initial contact, we knew it was going to be bad. Counter clerks were rude and impatient and the a/c in the SUV didn’t work (it was 88 & 89 degrees in Miami).

Do not rent a car from Fox. Doing the prepay is a joke!!! You would think if you prepaid there would be an express lane or something, nope you wait in line just as long (at least 15 min) as everyone else that didn't prepay. We tried renting a car from Fox the beginning of February 2018, prepaid and everything. The credit card used to prepay was compromised and closed. They refused to rent me a car unless I called customer service and get a voucher. I want to say again, THE CAR WAS PREPAID!!!

I made a reservation online at foxrentacar.com. They charge me $150 deposit and the fee for the 3 day rental. When I got to the location to pick up my rental car that I was already charge for the agent at the desk told me that the deposit was $500. Show him my receipt and the terms and conditions nowhere in there did it said that my deposit was $500. They then inform me it either I put the $500 down or I could rent a car basically providing false advertising. The website say one thing then when you get there it a whole completely different things. STAY AWAY And their customer service is Horrible.