Fox Rent A Car Reviews

When renting the car, I knew nothing of the way toll roads were charged. Other than where you pull up, toss your money in the basket, green light...go. Every $3.70 toll road to and from airport, Fox Rent Car charged me $15 additional $ each until my bill was over $100. For toll roads! They have my credit card and will charge it whether I approve it or not. You don't even know you're on them because I was visiting the state, and not familiar with this. Shame on you Fox. I now see online that there are class action lawsuits against you for this. When I returned my car, you also charged me $25 for early return penalty. I brought it back 30 min. early. Really? You are glaringly unethical at every angle you can trick people. FOX named appropriately. Attorneys man up for another class action suit.

I made an reservation of "Standard - Convertible" car from the "FOX RENT A CAR" via Expedia.com on July 20, 2016. "FOX RENT A CAR", Los Angeles International Airport, 5500 W Century Blvd Los Angeles Airport (LAX), Los Angeles, CA 90045. Pick-up: Oct 1, 2016 12:30AM Los Angeles (LAX). Me, my wife and my son arrived to the "FOX RENT A CAR" at 12:45AM on Oct 1, 2016. There were 5 employees and 2 people before me in line. We was waiting in line about 30 min, because the staff were talking to each other, laughing and ignoring all in line. Me and all 5 people in line (2 before me and 3 after me) were so angry by behaviour of staff, but nobody cared about it.

I had never rented with Fox Car Rental in the past. When I booked my flight with Southwest Airlines a prompt came up, "Do you want to rent a car?" so I did. I always had good luck with Southwest so I went ahead and booked. When I landed at Fort Lauderdale we went to the Rental Car Terminal and could not find where Fox anywhere. We finally asked and were told the shuttle bus pickup was at the end of the terminal away from all the other shuttles. We arrived at a broken down old gas station and that was their pick up location. There were 6 renters in front of us, and we had to wait for over an hour to get our turn at the desk.

We recently had an incident where we scraped the left bumper of our car into a parked car. We had taken 3rd party insurance with Fox, but declined their car damage waiver because Visa was insuring our car. The claim posted by them to Visa was of $2400. While such a high amount for such a minor scratch was insane in itself, we were glad we didn't have to pay anything. We filled out the paperwork and after 6 weeks got a letter from Fox saying that Visa was only willing to pay $2150 and we'd have to pay around $250. Not only that, they asked us to pay up in 10 days or they would get us to pay the full $2400.

TERRIBLE CUSTOMER SERVICE. My experience for reservation was fine. Getting the car, the person was not very friendly but ok. Returning the car... could not find the place in the dark and no one to ask. They say on the statement that they are open 24 hrs a day but a message comes on and no one returns message after 2 hours of looking for place. The manager, Jaylin, was mean and rude. Benjamin nastily said I owed $500 for the keys... they were in the key place on the trunk. When I went outside for a minute to get my other bag, my suitcase that was sitting on the chair and its contents were all over the lobby. They said it fell... it was thrown off that chair.

We rented a car at the Fox in Los Angeles after a 5 hour plane ride across country. Never, ever again. Wish I had read the reviews first. Long and confusing lines, with no one attempting to direct the barrage of people in lines. After waiting in line for more than an hour, went to the selection of cars. The first car we looked at smelled of cigarette smoke and had burns on the seat. We looked at a few more, and they were all dirty, so we chose the "cleanest" of the dirty cars. The also took out a security deposit. I'll wait and see if it's returned, since I'm reading that this was an issue for some consumers.

You get what you pay for. When you read the reviews, you can see that they don't even deserve a star. The check in line is about 1 hour. When a customer leaves, he is usually angry. I booked a car, and 10 minutes late I realized it was the wrong date. I tried to cancel it, and they refused to. They say: the policy is the policy.

The trip began with a one hour wait (fortunately I was not in a hurry to make an appointment, but also hadn't factored that in). Then they took a $150 deposit on top of my payment. They assured me that deposit would be returned within 48 hours. I still haven't received it back, so I went to live chat and that rep told me 14 days due to the bank's processing (which is such a bunch of **).

This was my third and last time renting from Fox. I agree with all the others... over an hour to get the car. Totally disorganized... The guy saying "would you like a Toyota Camry" and all they had were KIA's! Here's the best part... I received not one but two fast lane violations. I paid the $30 administrative fee so as not to jeopardize my driving record... Lo and behold when I called the State of California office of toll violations... I was NOT even on the road in question. The best part is I was sitting having lunch during the second violation! Interestingly... I have a picture of the resort I was at with the car and its plate clearly visible! Not the plate that was on my rental agreement!!! What the hell! In all the years of renting cars... I never thought that could even happen! SO NOW BEGINS THE CHALLENGE OF WHOSE FAULT IS IT! Needless to say... I would not recommend this car company.

We rented a car from Fox in Maui. We waited at least 40 minutes to get our rental from an offside location from the airport. We finally received a car, an old, dirty, Hyundai Elantra. We did not complain and took off on our way to the hotel. Within 10" we realized the A/C was inop. We returned the car to get a Chevy Cruze and off we went again to the hotel. The attendant said the temperature gauge was on full hot and said he would not risk driving the car.

Rented a car in Tampa, Florida. The place was very unorganized. When I received my keys and went through the whole process of inspecting the car I proceeded to open the door. There was this terrible odor coming from the car. Not only did it smell but there were stains all over the seats. I was not paying for one week for that car. I proceeded to get someone and all he had to do was open the door and agree. He took me up front and had me wait. He did bring up another car and I went through the whole inspection again only to get handed a contract that was $400.00 more than my original. When I said something he brought me inside where the girl behind the counter argued with me for 10 minutes that I was wrong. I finally saw my old contract on the desk and pointed it and all she could say was "OH". I had a 2 hour drive after a 9 hour flight and being up since 3 am I was not in the mood for games.

My partner and I rented a car in LA on Friday 9/9 to Sunday 9/11 and it began just as a poor experience with not getting the vehicle we requested, then a poor running vehicle and the aggravation if of the USB charger not working. Little did we know this was just the beginning of our problems. The weekend began to come to an end. Just hours prior to returning the vehicle I found the end remains of a ** joint in the backseat under the buckle next to my 9-month old grandson. I had picked it up not realizing at the time what it was.

I originally rented a 2015 Toyota Camry from Fox Rent a Car. This is the vehicle I was given, and not by choice. The customer service representative just handed me the keys after signing the contract document, and pointed at the 2015 white camry. Please do take note of this, the weather conditions were brutal from the time I rented the vehicle, until the time I brought it back. It took me a while to return it to Fox Rent a Car's Austin, TX location because of the poor tire tread, and low tire pressure, in which they failed to inspect, and check prior to handing me the keys to drive off with it. This is unacceptable, and could have very well cost me my life, and, or a total loss on their vehicle. Multiple times I almost slide off the road, or collided into another vehicle on the count of the tire tread and pressure on the 2015 white Toyota Camry.

The worst car renting experience ever! Very long long, no cars, poor service. Car we got was total junk. Said 40,000 miles road like it had 140,000 on it, just junk. They upcharged us for the car, but they only had 2 cars to rent and 100 people in line. They were waiting for cars to come in to rent. Just a total joke of a business. Will gladly pay more to get good service and a decent vehicle. Never rent from Fox even if they give it to you!

Warning! Stay clear of this company. BAIT & SWITCH! I rented a "Jeep Cherokee or equivalent" online, which my confirmation clearly confirmed. When I picked up the car at the airport, they said that I had not reserved that classification, but instead had reserved a lesser classification (Toyota Rav 4), which is much smaller. I was driving a long distance and needed a larger vehicle for safety and comfort. When pressed he admitted they had a Ford Explorer available now and would have a Cherokee available in a few hours but would have to charge me more for either. I argued that the Ford should be available to me at no extra cost since it is "similar" to the Cherokee. He refused, saying he would have to charge me more.

Just finished renting a full size SUV from the LAX location. First, the customer service was the absolute WORST I have ever experienced! After waiting for over an hour and a half in a ridiculously long lineup, the person at the counter was also extremely rude. Also, when I booked the rental, I had specifically asked if they had factory installed GPS or portable GPS because I already have a portable one and I find them difficult to hear. They assured me that the GPS would be factory installed. The guy at the counter hands me a bag with a portable GPS and no instructions. He then tells me in a very rude tone that they don't have vehicles with factory GPS. After picking up the vehicle no one even did a walk through to check for dents etc. Very bad service overall and I would never recommend this place to anyone. They are cheaper but honestly the aggravation is not worth it.

I rented a 9 passenger Mercedes van to drive from Venice to Dubrovnik in June. The van was way too large for 5 people but that all they had...I asked if there were any problems going to Croatia. "Have a good time" the lady said. At the border they stopped the van and said "everybody out...your vehicle is illegal...no stickers to enter the country". After an hour had to pay a $200.00 fine or they would impound the vehicle. When I returned the vehicle Fox had no apology and refused to pay the fine. I have now been told by American Express they cannot help as I ordered the vehicle. Very displeased with both companies. The vehicle was manual and I could not stop on hills which ALL over Croatia as the handbrake was operated by my foot!!

Rent here if you want to wait over an hour (literally) at the counter. Although I have rented here before and it was a little rocky getting to the point I actually drove off, this experience sealed the deal for me. When I got off the shuttle at Fox at LAX there were over 100 people in line. Never will I rent here again.

By far the worst experience with a rental car service. Arrive at midnight in Seattle and had already prepaid for the car. There was 4 people in line... It took an hour to get to the front. So I'm already upset. Finally get up to the counter and they ask me to put $150 down in deposit. I already paid $590, why a deposit too? Answer: just so they know the car is returned. Fine. Girl doesn't explain any of the tiny screen information that I am forced to sign. Never mentions that I need to fill up the car with gas before I return it. Just asks if I want to prepay for gas or pay for my own gas as I drive. Get to the car and the key is in the car with no one around. Usually for a rental service, there is a person out there asking you to fill out a form of any scratches and damage on the car prior to leaving. Not here.

Renting a car from Fox felt like a scam. I had booked the car online, including an insurance. When I picked up the car, I was required to sign for a number of things on a small digital screen, that did not make it possible to see what I was signing for exactly, but the explanations were all very reasonable. The contract that was printed afterwards was very unclear with lots of small charges without clear specifications. The person at the desk told me that the company did not charge anything extra, they only blocked 150 dollar on my credit card as a form of deposit.

We reserved a car via Internet through RentalCar.com (Priceline.com) and the TOTAL amount was reflected on the screen. When we picked up the car, we were told that Arizona is one of the states that requires a $20 a day Loss Of Use amount to be added. We reserved at Phoenix Sky Harbor - obviously in the State of Arizona. Why was the required $20 a day not included in the TOTAL amount at time of reservation?

Worst rental car experience ever! Me and my friends planned to rent a car from the San Francisco airport. We saw a pretty good deal online which we booked immediately. As we finally arrived at the airport they told us the name on the credit card and the name on the driver license need to be the same! THEY DO NOT ACCEPT DEBIT CARDS!!! So we tried to cancel the deal that we just booked earlier the day. The guy told us he has no idea if we get the refund. He explained to us we should call carrentals.com. First of all there is not even a number that you can call.

I recently rented a car through Fox in Las Vegas. I landed in Las Vegas near 11:00 pm and had to take two shuttles to the rental office. I waited in line for over an hour with only one person in front of me. When I got to the counter to get the vehicle I had already paid for, I encountered a number of hidden fees. At that point, since I really needed a car, I decided to go ahead with the rental. I had paid for an SUV and was expecting a newer, reliable vehicle to get me through a week of driving in the Sierras.

THE SINGLE WORST RENTAL CAR EXPERIENCE EVER!!! Waited over an hour for the van, lines out the door and then another 40 minutes wait after getting our contract signed. Agent named Dianca was overtly rude, gave us the wrong car, and refused to give us the type of car we reserved and paid for. It was'nt until 3 hours after arriving in LA (and finally locating an elusive manager) that we got our car and drove out of FOX. NEVER AGAIN!!!

I cannot believe this company can stay in business. The worst experience in renting a car I have ever had. The people are unprofessional and they are understaffed. I had to wait forever for the shuttle at the Denver Airport and the bus was way too small. Once I got to the rental office I had to wait for another hour in line. The rental agent said my car would not be ready for about 30 minutes and she could upgrade me if I like. I said "I just want a car to get out of here," so I took the upgrade. Normally I would of argued but just wanted to get out of there. She rented me the car and said I would have to wait in line to have the car inspected before I left. I said "the hell with that" and left without the inspection.

It took almost 90 minutes to get through the line at the Denver airport location and then the clerk held my keys while she interviewed me about a personal problem once she realized what I did for a living. I was told that I could get a toll pass but given no information so instead got a $68 charge because there is a fine for every toll, not for one as implied. So I spent over $200 for a one-day rental.

I rented a car from Fox Rent A Car at LAX (Los Angeles) and I am writing this review to help others steer clear from this company. They don't have enough bus service running to and from the airport to the rental car location, so you end up waiting 30-40 minutes either at the airport when you arrive or at their facility after you have returned your car and are trying to catch your flight. Additionally, I was billed for an RSA fee (roadside assistance) at 4.99/Day that I did not ask for and verbally refused. The agent must have slipped it into the digital contract, which is difficult to read on their small, scratched-up screens that you are told to initial. Car was dirty inside to boot. Really bad business behaviour on the part of this company. Consumers beware.

The cost was not that much lower than other car rental companies. The car company does not pick you up at the airport. You wait for a bus (25 mins) to take you to a parking lot where a van (totally full) picks you up. When I saw my car, I asked for another. They said this was the only car they had. The car I received was out of alignment, dirty, no windshield wiper fluid, no power mirrors, no remote key entry and the only key slot was on the driver's side and trunk, no power windows, missing hubcap. Because I was a grandmother taking care of two toddlers, I called the car company and asked for another car. Their customer service was horrendous. The woman just kept repeating that they gave me a "working" vehicle and would not even attempt to help me with this issue. She told me to drive to LAX (1 hour away) and see if they had anything. She wasn't willing to check this for me.

Terrible rental experience with Fox Rental in LA. My car was booked with Expedia.com. I was not told about the $150.00 deposit that was required for renting a vehicle from Fox. This was the first issue. Picking up the car took over 3 hours from the time we picked up our luggage until we drove out of the rental office parking lot. Slow pick up at baggage claim. Extremely long line, with only three employees at the counter. No cars available.

When I arrived to pick up my car, it wasn't available. So they said they had to off sell me but I would get a refund for the difference in price. I received only a fraction of what they said I would receive. When I called the company they said their staff informed me incorrectly and I wasn't entitled to the amount I was told. They refused to refund the full amount.

I rented a van from here and 3 weeks later I received a letter stating I damaged the vehicle owing over $400. To begin with the van was not the greatest shape in the first place, the door handle was hanging off when I first entered the van. I told the representative about it and also checked all around the van, we had many damages that were marked from before leaving the lot. I know for a fact I never caused even a single small scratch on this van and I am being wrongfully accused. I feel taken advantage of and I am extremely upset.

I will never rent with Fox Rent A Car ever again. The service was horrendous, the car was unsafe, and there were many deceptive fees. At Denver International, I waited 30 minutes to be picked up from the terminal. When I got remote office there was a line of 15 or so people waiting so consequently I waited about two hours to get my car. Then, outside in the parking lot, I then waited another 15 minutes until they brought the car out. When I left, there was a line of 25 people. At no time did I get an apology. This must be business as usual.

We rented 3 cars. We had to upgrade from explorer to expedition at the cost of $1000.00 more. Ridiculous!! I tried to contact them by phone at least three times from 30 minutes to 1 hour and no one ever picked up the phone. Our whole experience was a nightmare. Will never recommend to anyone.

I would give Fox LAX a negative star if I could. The worst car rental experience I have ever had. The car was extremely dirty with more than 50K mileage on that. Staffs were very rude and unprofessional. My reservation was prepaid, but they charge me $110 more for a couple of hours of late arrival. I had never seen something like that before. When I asked to talk to the manager, they refused to call the manager. It will never go with FOX ever.

I rented a vehicle for my Disney (FL) trip and the price was decent, to prepay for 7 days was $163 for a economy car. The issue I had was I picked my vehicle up at the Tampa airport and did not realize I was flying back through the Orlando airport. When I realized my error in my original reservation I was told that if I made the change the drop off fee would be $160 as of that date, but if I waited until my drop off date the price might be cheaper which it was $75. Most car rentals will let you drop off at any of their locations especially those at airports. So overall the car was fine and the price (minus the drop off fee was OK) was fine, their deposit was only $150. Their policies need to change though.

Worst online customer experience I've ever had with a car rental company. This is the first and last time I patronize Fox. To be clear, the girl who checked me in and the guy at the checkout were professional and expedient. However, I noticed I was double charged three days after booking the car so I called customer support to inform them and the guy who answered was arrogant and condescending. He assured me that their database did not reflect a double charge and I could confirm it after receiving my initial email with my login information to their website. The initial booking was on July 11, 2016 and to this day I have not received said email. The only email I received was a password reset notification after I proactively made the request on their site. After logging in I still could not verify the double charge.

WARNING!!! They will not honor contract if you're late, even if you already paid for the car in advance. That's what happened to us. They refused to honor the original contract and told us we would have to pay more for another contact. It was going to be more than double the original price. WARNING!!! AVOID FOX - Vegas location.

I rented a car in CA from Payless and it was a 1 day rental which was $86.00. We were told to return the car to john wayne being that is where we were flying out of. They did not have one at the airport which we were told they did have one. So they told us to leave it with Avis. We called payless and they said that they got the information that the car had been returned. 2-3 weeks later I see 4 different charges to my credit card adding up more than $1100.00 I called Fox as that is where the charges were coming from rather than payless and they said they didn't get the car back.

I used Fox Rental at San Francisco Airport because it was the lower cost alternative. Never again. After initially booking for 8 pm, I found my flight actually arrived at midnight, and then read online that it was a terrible company and would charge you fees if you picked the car up late, so I called the local SF number and informed them that I would be there at midnight. After traveling all day and getting there at midnight, not only had they given my chosen car away because they didn't get the message that I would be later, they also insisted on a $150 "deposit" fee, FROM THE SAME CREDIT CARD that the original reservation had been made on.

The night before returning my Fox Rent A Car I discovered my front right tire was bald and the steel belt was showing. I'd been driving for days in Colorado where the speed limit is 65 mph. I shudder to think what could have happened. This discovery was preceded with the discovery that the windshield washer fluid was empty (a danger in bad weather which we had). I drove slowly to the rental return and told the young woman who was checking in cars that the car was dangerous. I assume she did the responsible thing.

Miami has a toll highway from the airport to downtown. It has automatic tolls with no opportunity to pay with cash or CC. A tourist, if following the signs from the airport, is pretty much directed onto this highway to go to Miami. Unfortunately, once you are on the 5 - 6 mile Dolphin expressway you are committed to the tolls but have no way to pay. There are several toll charges along this short road. The tolls are understandable and not terribly expensive. Roads do have to be paid for one way or another. One year ago, I rented an Avis car and drove to Miami and passed through the toll stations. Later, I received a bill in the mail for the cost of the accumulated tolls plus a total service charge of $2 - 5.00. There was even an explanation that visitors do not understand about this tollway. I thought this quite reasonable.

I use Fox whenever I need a rental car. I just had to cancel a reservation and both the customer service person & the billing person were top notch. They helped me get a total refund due to my illness & inability to keep my reservation. I highly recommend Fox Rent A Car.

We landed in Miami to go to Fort Lauderdale, Fl. Our flight was delayed. We got a shuttle at 1 am to the rental car building. We got there and they said we had to pay $600 because we were late picking the car up. Originally the car was $180. So we had to wait for the shuttle to go back to the airport and try to find another car that was in our budget. They were rude and didn't care that it was that late and we had nowhere to go without a car.

Worst rental car experience of my life! Inconvenient location. Literally hours in line at pick up. Had to buy a new tire to replace their flat $256. Literally hours on the phone trying to reach them regarding the flat. They finally told me that they would reimburse at drop off, but have never followed up. I HAVE BEEN WAITING 56 DAYS TO HEAR BACK FROM THEM. NOTHING!

I'm writing this review here because I couldn't find a separate page for their parking division. I parked my car at the Fox Auto Parks a couple weeks ago. When I returned they informed me that my car had been broken into, the convertible top destroyed and items stolen from my car. Fox however refused to cover any of the damages saying they are not responsible for vandalism.

No one answers the phone at the 800 number that is provided by Fox Rent A Car processing center only a automated machine that will take your money with no explanation. If you choose to push the number to talk with a live person the telephone automatically hangs up on you. I have received a notice from the rental car company stating that I owe them $40 for a parking ticket that I have already paid the city in which I was in when I got that parking ticket and Fox rental car is stating that if I don't pay them for this parking ticket that they will be sending it to collections but yet I cannot talk to a live person on the phone to tell them that I have already handled this through the courthouse in the city in which I received the ticket.

PLEASE READ ALL TERMS AND CONDITIONS BEFORE YOU RENT A CAR WITH THIS COMPANY!! This review is about the company itself and not necessarily this specific location. I rented a van for a road trip. When I was there they didn't ask me any questions at all. The guy made me initial a few statements about my responsibility to pay for the rental. Gave me a "receipt" and that was it. Little I knew that they have "geographical restrictions" and I could only drive the van in Florida, Georgia, and South Carolina.

Stay away from this company. I read the reviews too late. I made the reservation. I got the confirmation number. The price was $240.00 taxes and fees all included. When I got there, their price went up to $600.00 from $240.00. They didn't want my car insurance (even I had a very good insurance and rental cars covered) they said. I have to buy the insurance for their car from them, then they charge me 150.00 FEE (if car is on good condition they said they will give back the 150.00 when I return the car). They add other charges also. I didn't know what to do. We were there 3 hours. I called the reservation call centre from there and call centre said, I can use my own car insurance. I don't have to buy additional insurance from them.

Car was returned to the company but had to wait over an hour and a half to be picked up for the airport. Most passengers had to take a taxi cab in order to avoid missing their flights as pick up from the airport and drop off was part of the agreement in their contact.

My daughter rented a car from Fox Rent A Car on April 1, 2016 and the car broke down 2 days later. She called and reported the broke down. The office never acted on retrieving the car and then charged us $4706.22. The costs included impound fees, fuel charge, late charges, 22 additional days car rental and roadside assistance! The car was then scrapped because it could not be repaired. The car stopped in the middle of the street and a couple of strangers helped her pushed it to the side of the road.

I see why all the bad comments. I couldn't even get anyone to pick up the phone to book a car for my upcoming trip to Vegas. So thank you all for your help I won't be using Fox!

When my husband showed up to pick up our car he was there for hours. It was not a quick experience and we had booked in advance so it should have been quick and easy. We were also charged a 150 dollar deposit charge which cost us 202.00 Canadian and then when we were reimbursed we only got 186.00 back. This is robbing us money. There should only be a hold and not a charge! I won't be using this company again.

I am writing this in utter dissatisfaction and agony regarding my first and most probably my last stint with Fox Rent A Car. My experience goes like this: I had booked a Ford Mustang Convertible (or the like) to be picked up today at 10 am EST but I could reach the rental car center at 11:15 am EST. The staff who dealt with us was the most ill-behaved and rude staff I have ever come across. His name was MOHAMMED (as written in the cancelled agreement). Ford Mustang Convertible was not available at that time and we had to wait for sometime. Then we were offered a Chevrolet Camaro Convertible.

On June 18, my wife rented a mustang convertible from Fox in SFO and drove down to San Diego for vacation. She told the salesperson she wanted to decline all coverage because we were covered in two different ways already (car insurance and Visa credit card). The salesperson came up with a great lie. He told her because it was a convertible the roof would not be covered by either of those and that she would have to buy their insurance ($17/day). She didn't think she had a choice so she got suckered into buying it. When I complained, Fox insisted that the only way to fix it was to return to SFO but by this time she was well down the coast of California. This type of behavior is of course illegal. I strongly advise against renting from Fox. They obviously have no hesitation in lying to their customers. They did to my wife.

I had a car reservation at the Miami, Fl airport Fox car rental co. It was one of the worst experiences I've had. Although the line for an agent was short I had to wait 45 minutes just to be told my car wasn't available. Several people behind me gave up waiting and went elsewhere. The very unprofessional agents were joking and gazing around the room and processing orders at a snail's pace while people were standing in line for up to an hour. I finally gave up and rode the shuttle back to the airport and took my business to another rental agency. I will NEVER rent from Fox. They stole 2 hours of my day and couldn't have cared less.

I rented a car from this company in Miami. I am a local resident and know how to avoid tolls. To my surprise I got a bill for $15.35 for toll charge plus administrative costs. When I called to get some clarification, the person was very rude and threatening. I will NEVER USE THIS COMPANY AGAIN!!!

I rented from Fox in Orange County. Be very careful of the fine print. I ran some tolls in California... The state charged me $14.90 and Fox charged me an admin fee of $90. What a gimmick. I highly recommend renting elsewhere.

After we sign the contract and walk to the car we open the door and the smoke smell is AWFUL. Our group can't fit in a smaller car and they won't grant us an upgrade unless we pay extra for it. This was after their normal B.S. they pulled like trying to charge us $200 more for extra insurance and extra driver. FOX RENTAL CAR sets a new low in the industry for customer service. The only rental company I'll never use again.

Very difficult to find the Fox customer service desk and even MORE difficult to locate the drop off point. There was no other customers when I arrived. The first rep refused to help me even tho she was staring off into space. While waiting for the second rep to get off the phone from speaking to Fox management (threatening to quit) another client arrived and the rep staring into space immediately helped them. Signage is poor and it was difficult to find the car pick up station. At pick up the first rep was doing nothing but told me to wait for the second rep. The car was mechanically fit but exterior was beat up. Upon drop off, I wasted 30 minutes trying to find the drop off location. The manager, Ronnie was on duty and seemed very capable and empathetic. That really doesn't matter because I will never use Fox again. The huge airport tax was a surprise. Customers should be made aware of this ahead of time.

Reserved and paid for car rental online through CarRentals.com - when I turned the car in I was charged $20.99 per day for Loss Damage Waiver which I SPECIFICALLY DECLINED when I paid for the car reservation. I have been trying to contact management at the rental location all morning and as of this morning, I have not been able to get anyone to even answer the phone.

I typically use a major car rental company, but had noticed a newer company, Fox Rent A Car. After reading the reviews and saving a few dollars per day on the rental, I reserved a car. During the pick up, I told the agent where I would be traveling to confirm service would be available if a problem happened. He assured me Fox had quick responsive service throughout the area I was traveling. I was concerned because it was going to be over a holiday. Again, he assured me they had great service and response time.

This was a "worst ever" experience renting a car from this company. A shuttle NEVER CAME to LAX. Many people waited and waited. We called the company and were put on hold on 4 times. We finally gave up and took an Uber to the rental car office. (Another "experience" in L.A.) A representative said that not enough people showed up to work that night. There were dozens of shuttle buses in their lot. This company does not provide a toll pass and you do not have an option to pay cash, so be sure to pay the toll within 5 days to Orange County or the Fox company will charge you a $15.00 administration fee per toll. (It's in the small print of your contract.) It's not worth saving a few dollars to get aggravated constantly by this company. RUN to the next reputable office. You won't regret not having to deal with FOX!

I just got my bill from Fox. I was charged an additional $20 for an airport fee but my reservation stated all taxes and fees included. I was charged $104 dollars for a toll pass but the actual toll fees were $10. I was charged $50 in gas after returning the car with only 1.5 gallons used. So I got a quote for $280 including all taxes and fees and ended up paying $460. Quite a big difference. My advice ANYTHING extra they offer no matter how good it sounds or how low a price they promise just say NO.

Save yourself the headache and lack of any customer service at FOX rental car by Fort Lauderdale airport. Don't expect any of the employees to offer you a warm welcome at their shady business, but expect to be passed on from one rude employee to the next. Of course, you can always ask to speak to a manager on duty, but be warned, you will be waiting a very long time, as I'm sure they are fully aware that you have a flight to catch. Our call for the manager was needed as, when we returned the car, they found 6 pieces of hair in the back seat (we have pictures), and they said they will have to charge us a detailing fee, but the employee also goes to say, "we expect some sand in the car, but, you have hair in the back seat." So, we literally picked all six pieces of hair from the back seat, and said, "how is that." The employee was not happy with that, and mumbled something under his breath.

I rented a car for my husband from Expedia and Expedia does business with this company! This company was paid money. I paid to Expedia plus they charged him nearly $350 additional dollars. They would not give him a good reason why he was being charged more. Given a completely different car. HORRIBLE!!! DO NOT RENT FROM THIS COMPANY NO MATTER WHERE YOU ARE!

I am looking over the paperwork from my recent trip and disagree with the $630.53 charge on your paperwork. I may not have any recourse since I signed and initialed the document, but I want this situation to be known. First, please note that my reading glasses were packed away and although I should have taken the time to dig them out, I thought that I would be dealt with fairly by your company. I reserved a compact SUV through Orbitz and they showed charges totaling $276.18 as follows: Base Price: $148.20, Taxes & Fees: $82.98, Travel Protection: $45.00.

I rented through Expedia and was unaware I would be assigned to the worst company ever - Fox Rent A Car. After two shuttles from the airport and 2 hours in a check-in line, the lot attendant said they didn't have the car I had just paid for available. RENTAL CAR STOLEN from a parking garage and Fox Rent A Car was shockingly unhelpful and unprepared. They barely took any information from me, kept trying to get me to check in the car at the gate (which wasn't possible since I had no car!). Their Claims Dept hasn't returned my or my insurance agents calls, emails, contact for almost a month, and they won't refund their overcharge of my deposit! WORST COMPANY EVER!

The guy we checked in was pushing insurance on us and also the toll charge per day. We told him we didn't want the toll charge. We would not be going through tolls. He said we would have to go through one near the airport. There was not a way to get around it. There was the sidestreets you can take but it was very hard to do. We did it no toll fees. Then the worst of it all was I used a credit card I have not used in over one year. I got a text from my bank saying that my credit card had charges for online purchases.

I have never written a review before, that's how bad Fox rental car is. It should be called Waiting Rental Car. Waiting and waiting and waiting to pick up the car (more than 45 minutes) from the time we arrived at the Fox building. UNBELIEVABLY we waited for a shuttle to go to the airport for 45 mins when we dropped off the car. I will never rent from Fox again unless there is no other option!

And the car was absolutely filthy...wrappers on floor, covered with mud...I now have to drive to SeaTac to see about extending the rental, because these morons can't answer their phone. Guess what, I'm dumping these people and using a reliable company. Never again will I use Fox.

I've rented Fox Rent a Car several times. They regularly push an additional insurance with whatever reason they invent. Now with the SunPass tolls they have a new scam, the so called "Administrative fee". Sun Pass charges $0.35 per toll; Fox charges $20!!! I have four toll charges for $1.40 and $60 for Fox's "Administrative fees". Budget charges $3.50 for the same service. FOX YOU JUST LOST A GOOD CLIENT. NEVER AGAIN WITH FOX.

Rented on autorental.com weeks in advance, quoted 85.71. Ends up costing me 175.00. I GET INSURANCE PUSHED ON ME WHEN I HAVE MY OWN POLICY. I get this, I have to have their insurance because I'm an out of state resident. Their deposits vary. I do not like the way they conduct business. Very rude customer service. Will never rent again from them.

The worst service ever. Set up this account just to leave this review. The car we rented broke down on the way to Palm Springs from LA, forcing us to get a taxi for 300 dollars. Fox's customer service claimed they couldn't find us, forcing us to leave the car. The next day they dropped a new car - a 5-seater as oppose to the 7-seater we had ordered to our house. They also offered us 80 dollars in compensation which we refused. After 4 attempts to contact the manager, each time waiting about an hour, we finally got through to - and rudest man I have ever spoke to - telling us the car wasn't broken down. When we told him we had already been offered compensation and got a replacement car, he said he didn't care and we were getting nothing now. By far the worst experience I have ever had with any company. Fox seem to think they can abuse their customers, steal and lie and get away with it.

I planned a trip for my son from Boston to Las Vegas with airfare and car rental. The plane was delayed and his 10:30 p.m. arrival turned into a 1:30 a.m. arrival. They waited in line at Fox for over an hour only to be told they had no reservation. He had the confirmation number, booking number, receipt of deposit paid, but because the plane was late and my son did not inform them the plane was arriving late, his reservation was canceled. I (Mom) called the next day and finally spoke to a manager along with everyone else I spoke to was EXTREMELY hard to understand - there was nothing they could do about it. Lesson learned, if the price sounds too good to be true - beware!!

Do not rent a car from this company!! We did because it was cheap but turns out they rip you off left and right. First, we reserved a car online weeks in advance but when we got to the rental car company at the airport they had no cars available. We sat there with 10 other people/families waiting to get cars. Finally we got one they borrowed from another company (Enterprise) after refusing to upgrade to an SUV with terrible gas mileage.

Be aware of their tricks to rob your money especially if you are foreigners. I rent a SUV for one month and the total shows ~$700 when I got the car. However, when I return the car they charged me $1,200 on my credit card. I am lucky that I notice it immediately. They put a drop-off fee of $400 on the bill which should not exist. Besides, they overcharge on all the taxes, e.g., "CA TAX LAX 9.00%", with a base of ~$500, that should be ~$50. But they charge me $90 in the bill. After I found it out they have to give me a refund of $500. Anyone rent a car from them should be aware of their tricks.

Fox's business and billing practices are deceptive. I rented a car in Phoenix on 4/13/2016 for six days. I specifically asked the rep (Mr. **) not to include the Loss Damage Waiver (LDW) fee of $19.99 a day because my home auto insurance covers rental damage. All I needed was the Road Side Assistance (RSA) fee of $3.99 a day. Fox billed my credit card twice; once for the rental fees ($243) plus the Loss Damage Waiver ($120) and a second time for the Road Side Assistance fee ($23) and refundable deposit ($150). The RSA sign off on the contract is clear but the LDW portion is separated from the sign off. The customer service rep explained that when you sign the RSA ($23) you are also agreeing to the LDW fee of $120. No reason was given as to why the two charges are billed separately on the same day or why the fees are physically separate on the contact signed.

My mom got in a car accident and rented a car for 3 days. Her car needed another day at the body shop so I called for an extension. It took me over 20 minutes to get thru and I called on multiple lines. When I finally got thru the guy was not helpful and said basically it would cost her double what she would pay for a 3 day rental because of the extension fee. I mentioned that she does not read or speak English and the front desk failed to mention it, but he was giving me hypothetical prices that were false to make their fee look better.

First time renter and last with Fox. I rented the car in Fort Myers, I was not offered the $8.99 daily fee for tolls, neither I asked for it because I was to drive the car in Naples (no tolls unless you go to Miami via Alligator Alley aka I-75). Had an emergency that forced my wife to drive to Miami and some areas does not have personnel that you can pay to. In addition I didn't told my wife that I prepaid the gas, so when she got home late that night she filled up the tank, when I woke up next day tank was full and the rental was until that afternoon. Call them and I signed a policy of no refund on prepaid gas.

Don't use Fox Rent A Car! I'm a travel agent and I refuse to book any of my clients with Fox Rent A Car ever again. My clients traveling from San Francisco to Sonoma smelled skunk in their car. They picked the car up at 11 PM so didn't turn back to SFO. They contacted Fox after arriving in Sonoma to request a car be delivered to them. Fox refused and said my clients would have to drive 2 hours back to SFO to get a new car and then 2 hours back to Sonoma - because, get this, the smell was only a cosmetic problem. As an alternative my clients could have the car detailed and Fox would consider reimbursing them. The representatives I spoke to at Fox were completely unhelpful and the manager was condescending. Don't ever use Fox - they stink - quite literally!!!

They are dishonest. I rented a very dirty SUV with low tire pressure, with cigarette butts in the ash tray. When I told them to clean it they said their shop's compressor was down. They will trick you by forgetting to give you a receipt so they can charge you hundreds of dollars more, remember that. We rented that SUV for 25 dollars a day. We used it for two days. They charged us 478 dollars. Do not rent from these crooks.

I booked my car online through Expedia, which told me the rental company was Fox Rent A Car. I chose them because the price was the lowest in the website. At the same time I bought insurance for the rental at a cost of $110. When I got to Easirent, which are who handle Fox at this location, I was told that I need to purchase additional insurance at £7/day and that a £1,500 hold would be put on my card for the duration of my rental. The additional insurance put the cost over what I would have paid had I gone through a better rental service like Hertz.

On 4/08/16 I told the Fox agent that I would fill the gas tank before I returned the car and therefore I did not want their "Pre-Paid Fuel" option. He told me that they only charge $2.70 gal., which would be a lot less than I would pay at almost any gas station. Based upon his advice I accepted. However, when I returned the car I was charged $3.37 per gal. because the agent does not tell you about the three extra taxes on top of the $2.70 price, which brings the actual gas price to $3.37 per gal. VERY DECEPTIVE - PROBABLY ILLEGAL.

Fox Car Rental has my name associated with the incorrect car. The car they claim I was driving was issued a red light violation and also went through several tolls. I never drove on the highways where the tolls were located and have never been in the city that issued the red light violation (a violation issued by camera). At the time of the violation, 12:02 AM, I was asleep 40 miles from the location the violation occurred. I did get them to agree I did not drive sufficient miles to go through the tolls so they admitted their records were incorrect about that. However for 5 weeks I have been trying to get help by sending a letter stating I did not commit the red light violation. They will not help, they state they will follow up in a week but don't. In fact they just added a $40 charge because of the ticket. I have turned this matter over to the state attorney general. Don't rent from Fox Car Rental.

I rented a car in Costa Rica through airportrentals.com. I purchased an insurance policy when I booked the car. Upon arriving to the rental agency I was told that the insurance I purchased was not valid in Costa Rica and that I would be required to purchase additional insurance which was about $35/day, about triple what I paid as a daily rate for the car. I had to call my credit card company (which cost $2.50/minute from my phone, they would not allow me to use their phone), to prove that I was insured through them so I would only have to pay an additional $20 insurance instead of $35.

After arriving at Las Vegas airport, you have to take not one, but two different shuttles to get to their location. Once there, you'll be most likely greeted by a long line (I waited 45 minutes to pick up the car I had reserved on-line). The lady behind me complained to the manager about the line and was told since the line wasn't out the door it was fine. Someone else complained loudly with some profanity, and without warning, was told his rental was cancelled even though he had prepaid. After finally getting my turn and turning down lots of hard selling for insurance and prepaid gas, I was told I could have any car in row 7, and I found there was only 1 car to choose from! When I returned the car, the check in process went fine, but I noted again a long line of people waiting to rent. Although their prices are better, I will never rent from them again. I rarely write reviews, but wanted to warn others as well.

Rented an SUV from FOX. The gave me a stripped model SUV that had been heavily damaged on the side, so I looked like trash driving around. Then I told them yes to prepay fuel and NO TO INSURANCE. I was very clear about this to the cashier and even told her that I had full coverage insurance through GEICO. Instead they gave me insurance and no prepay fuel so I brought the vehicle back empty. $190 car rental ended up costing me $450. They were unwilling to help when I returned the vehicle. These guys are CROOKS. They will rip you off. I rent with Enterprise on my business travel and while they advertise a higher price, their vehicles are nice and I never pay more than what is agreed upon. In the long run a more reputable car rental company will be cheaper. Unless you like giving your money to dishonest shady people for an inferior product, I would stay the hell away from these con artists.

Rented at Denver airport... Had reserved online prior to arrival. Waited 1 1/2 hours in line to be served and then had to wait another 30 minutes for a car to be delivered. Online cost was $433 plus tax... By the time we got to the agent, cost was raised to $763. Agent said it was not 'an upgrade'... But costs had increased??? Unbelievable. We were pressured to take additional insurance in spite of our repeated statements that we did not need it. Agent was slow and disorganized. She walked out to the lot several times during our transaction with no explanation. Entire process was extremely unpleasant.

Save yourself the headache and go elsewhere!! We booked a car rental at this crap place, paid in advance; our flight was delayed due to maintenance. We called around 8:00PM to the Fox Rent A Car location in CanCun to let them know our late arrival to CanCun from USA and they NEVER ANSWERED; we called main office in USA and they "managed" to contact them via email and also phone call. They confirmed that they are 24/7 and someone will be there waiting for us... We arrived at 1:20 AM and NO ONE was there, we took a taxi to their office and it was CLOSED! Me and my family (2 children) still needed to drive 45min to Playa del Carmen and no car. I had to pay $110 USD for a taxi to take me to Playa del Carmen; in addition of wasting our time to go the next day to get a new car rental (with another company!!). It has been a month and I still CANNOT get hold of them, and I am still waiting for a refund!!! DO NOT USE FOX CAR RENTAL!!!

WORST car rental experience EVER! We rented a car for a few days this week and will NEVER rent from FOX again. 1st, you must take 2 shuttles from the Las Vegas airport to get there because they aren't in the main rental car center, (not sure why). When you have luggage, that is a huge inconvenience. 2nd, slowest service ever! We had to stand in line for 55 minutes with only 12 customers in front of me and 4 people working the counter to finally get there. That averages 20 minutes per rental. I rent cars all the time and I'm never at a car rental counter more than 5 minutes, so I thought there were just dumb customers slowing the line down. Wrong!

DO NOT RENT A CAR FROM FOX RENTAL CAR IF YOU DON'T WANT TO BE A VICTIM OF A SCAM. THEY SHOULD NOT BE IN BUSINESS. They are scam artist. What a rip off... They've got a great scam going!! What a scam of a company. Rented car from in Miami/so Florida to be in Miami because my car was in the dealer been fixed. Was never given any explanations or options about the tolls or SunPass programs. The lady that took care of me at FOX was not very nice. In reality she looked mad but that was that.

Booked Fox car rental in Puerto Vallarta on Travelocity. Was supposed to be around $11.00 and some change. When we got to Fox car rental site, they told us they had a mandatory Mexican auto insurance we had to buy in order to rent the car. Price was $177, 16 TIMES the price we were told it was going to be. Every customer I saw there faced the same fate, 'twas the ole Bait and Switch tactic. It's just not fair to change the price so significantly when you are standing there with your kids, your baggage, after taking the shuttle ride from the airport, in a foreign country. They have you and they know it. Not reputable company. Would never use again.

I recently rented from Fox Rent A Car in Las Vegas, NV and was VERY disappointed with the service and the quality of the car. The rental agent was rude and very negative. She did not want to help us as none of the other agents did. We were the only people in line and no one asked for us to come to the counter for help. We had a reservation and I had called the customer service center the day earlier to be sure there was no charge for married couples to both drive the car. I was told "no charge". The rental agent in Las Vegas insisted it was $10 a day. She argued with me for 5 minutes or more until I showed her the 1-800 number and asked her to call them. She then said she would not charge us. She was so negative and unhappy, rude, and unprofessional.

What a scam of a company. Rented car from in Miami/so Florida Dec 2015 for 15 days, 3 of which were in Miami. Was given some kind of rushed option to pay upfront $9/day for the entire 15 day use of car (that's $135!!) to get some kind of hook up pass from Fox to pay tolls in Miami). We didn't know where toll roads were or if we were even going to use toll roads and since we were only in Miami for 3 days, the economics simply did not make sense.

We rented a car from the Las Vegas Fox Rental Car. We will NEVER go through Fox rentals again and suggest no one else does. We were in Vegas for the weekend and decided to fly our son in for his 21st birthday. Thought it would be a fun surprise to rent a convertible Camaro for him to drive for a day. Rented the car online 4 days before we left. No problem, yet! We waited at the Las Vegas airport for the shuttle to take us to the rental car building. Waited at least 20 minutes for the shuttle. We were taken to the rental car place were we had to take another shuttle to the actual Fox building. We got off the bus and were greeted with over an hour long wait in line. We finally got to the front and were told many people were out sick. We were ok with that and the lady at the counter was apologetic and nice. She told us we may have to wait a few minutes for the guy to pull up the car outside.

Avoid this company like the plague. I reserved a car from them via Expedia for $100. When I showed up to pick up car, they said they hadn't taken payment yet and proceeded to charge me $150. There were no other cars available and no other agencies around, so they said take it or leave it. I showed them my Expedia booking for $100 and told them they should honor it. They said no.

All cars are damaged or has scratches on it. Inside is not clean or brakes are always not working right. Me and my family book cars online and somehow we always end up with Fox and never happy with it. I try it with other places but it's online that choose my location.

Decided to rent a car from company. Denied insurance. Rented many cars in the past and prior to rental tried multiple times to confirm rental period. Waited some time before pickup process was complete. Unorganized. Car itself was good and no complaints. Cruise was Feb 6 and had car for one day prior. Looking at an unfamiliar charge by Foxtollsandfinescom... I googled and came up FOX rental. So I was thinking possibly the final charges of my rental esp since my rental was only approx $67. Well when I looked back that charge was $197. WHAT!!! That got pass me. Tried calling them today... closed not open yet. It better be on the west coast. It's 10 am EST. What the hell!!! I will fight this to the best of my ability but will never rent from them again.

I rent many cars per year and this experience with Fox Rent A Car in Miami was the worst I have had in 25 years. Not only is the location in a seedy part of town that I did not feel safe having my family in, the people were awful to deal with. I booked this through Expedia and would expect more from a reputable site like Expedia. They advertise a cheap cost and then layer on additional fees so you end up paying more than Avis or Hertz. Stay on site at MIA and do not consider going with Fox. Never again.

They give the hard sell, trying to talk you into a sports car, unnecessary insurance, and silly options. They out-and-out lied about the gas refill policy, and they charge you FIFTEEN DOLLARS EXTRA PER TOLL for a "processing fee." They don't answer the phones at the "customer service" OR the "billing questions" lines, and totally ignore e-mails. Their "discount rate" actually ends up costing MORE than Enterprise, Dollar, or some of the other legitimate rental companies. STAY AWAY!!!

Pressured me to upgrade, tried to sell me a $72 SunPass by lying that I couldn't get to Miami Intl. without taking a toll road, battery went dead the second day, charged me an outrageous fee because my pick up was at FLL and drop off was Miami, and its off-airport location is ridiculously difficult to get to. I would never rent a car from this outfit again.

Car was o.k. but the price we were quoted in making the reservation was significantly less than that proposed to us once we were shuttled to the off-airport lot in Tampa Florida. Tired after a long flight and wait for the shuttle, we gave in to the higher price than we expected. We were offered a sun toll collector for $10 per day, and we were renting for 9 days. That would have been an extra $90. We were told that there would be a $15 charge per day if we ran into tolls on our trip. O.k. since several days we would not be anywhere there are tolls. Wow! I got a bill for $15 per toll, to a maximum of $90. I had $8.52 in tolls and a bill for $98.52. I am paying but alert everyone to this RIP OFF!

Went online to rent a vehicle out of San Francisco, email I received said I had rented 2 cars! Went back online canceled 1, then tried to call to confirm I only have 1 car rented. Was on hold over 45 min. Next day called again in the am, on hold for 37 min. Then I decided to push the "if you need roadside assistance push #6." Just to confirm what if I have a problem with my rental car! THEY FINALLY PICKED UP THE PHONE! I am canceling and would never rent from this baloney.

DO NOT RENT FROM FOX RENT A CAR. I originally booked for Nissan Versa, but upon your representative Roger’s suggestion, I had upgraded to Toyota Corolla. However, he made a false assertion of facts which I justifiably relied on. He said the upgrade to Corolla would cost daily additional of $18.00, but he would provide a discount and bring down the cost to $10.00. However, upon inquiring about the actual costs of the upgrade - less than $3.00, I found out that the representative has made a misrepresentation.

I echo all of the comments posted about this company. I booked this rental through Southwest and thought it was from them but later found out it was this sad excuse of a place. I felt so dirty entering their building. It was nasty and unkept. How lazy are they? So lazy that instead of moving the TV to paint the wall, they just painted around it. I waited in line nearly an hour to get my car. They forced a $150 deposit upon me. When it came time to actually get my car they couldn't find it, and when they did find it they said it was filthy and it would be 30 min more to wait. This was unacceptable.

I had reserved a full size car through Expedia, to be picked up at Las Vegas airport. The quoted amount was $336 for 9 days, including taxes & fees. First off, their facility is several miles away from the main rental car center, meaning 2 separate shuttles. Once there, waited in line for 20 minutes even though were only 6 people ahead of me. Agent immediately began trying to up-sell me, including initially trying to tell me I was required to pay for insurance (untrue). Then said a credit check was required to use a debit card and that I couldn't pay cash. Ran it and said I was declined, even though my FICO is 720. Ridiculous. Plus rude attitude. We left, went to Avis, and rented a midsize SUV in 5 minutes for less than what Fox wanted to up-sell us to. Lesson learned.

Rental Experience with Fox at Fort Myers - Yukon was a very high mileage rental. Vehicle was dirty inside and out - dead bugs inside and food on seatbelts. Car vibrated when driving down freeway and brakes pulsed when stopping. When arrived at my destination realized the FOB battery was dead or did not work at all, anti-theft went off every time used key to unlock the door. Contacted pickup location customer service and were rude, transferred me to roadside assistance and they were equally rude. Basically told me tough luck and if I want another car to bring it back, 45-minute drive one way from my vacation to bring vehicle back. Decided to keep vehicle and drive it as little as possible. I contacted corporate about the experience and no response. This is our third bad experience with FOX and will not use this company again. Not worth saving a couple of bucks to use this company.

My wife and I were offered the SunPass for $8 per day which we declined due to visiting for two weeks and not going far. We payed two tolls on our way to our destination and two on the way back. We left two days early due to bad weather and missing our kids. They charged us for the two days we turned it in early plus $15 each day on top of the cost. After arriving home we received a bill for 15.26 for a toll they said we did not pay. The toll was .26 cents and they charge 15 to process. We called to try and explain but this company is full of scammers and we will never use or recommend this company to anyone.

I rented a 7 passenger van, drove to pick up the members of my church only to find out the back seats were missing!! I had to come back to the rental in Miami for them to tell me they have no seats. I then asked for a refund and the manager (a bold big guy) said I will be refunded 100% but did not gave me a receipt. It turn out he did not knew how to cancel an account and gave me the original rental receipt. I asked for the cancellation receipt and another staff called the company since apparently they don't know how to do it... more like they wanted me to leave and take my money. Worst place. I never had this issue renting a car. Dishonest place with horrible customer service. Don't come here! Ever! Don't rent from them!

I rented a car out of Tampa. First the agent tried to sell me $8.99/day to cover all electronic tolls in Florida. I told her I was driving to Sarasota and back and she told me there were no tolls and not to worry. Two weeks later, I got a notice from Fox informing me I owed 26 cents, plus a $15.00 administrative fee for failure to pay a toll. Fox told me THEY paid the toll, except for 26 cents. The location of the electronic toll was on the very same road where the car rental agency was located - Hillsborough Ave. I never saw a toll reader/scanner, but admittingly, I could have missed it. So, I paid the $15.26 but will not rent from Fox again. (The building was also run-down and not in the greatest part of town, the parking lot was mostly dirt, and the lot attendants ignored us as we searched for our car in the poorly-numbered parking spots.) Sometimes, it's better just to pay more and stick with the reputable car rental agencies.

My wife and I recently rented a car from the Phoenix, AZ Fox Rent A Car for the week, was the cheapest we could find and I know why now. They are very understaffed and their speed of service is very poor. When we first got there after checking in we proceeded to the lower garage level to get our vehicle. They gave us the keys and said it was "over there somewhere..." Usually the rental place brings you the vehicle so you and your family don't have to walk to find it with all your luggage. Keep in mind we had 2 children with us at the time, 1 and 4-year-old. We found the vehicle and immediately noticed damage not noted along with the inside being dirty. I told them about the damage and they checked it off, said OK.

I rented a car at the Los Angeles location. I vow to NEVER rent a car at any Fox Rent-a-Car locations, EVER again. I never write reviews unless I am very dissatisfied with a service. If I can rate them negative stars, I would. I declined the subsequent insurance and road side assistance options, yet, still got charged for it. On top of that, I got charged a late fee AND an early fee. First, an EARLY fee?! I've never heard of that in my life. Second, how do I get charged for being both late AND early?? I called them to try to resolve the issue and the customer service line would not help. I said that I always decline insurance because my personal insurance covers rentals. They told me to email them a copy of my policy.

We set up an account with Fox Rent A Car in Alajuela, Costa Rica. The prices were fair, but the insurance was not. We paid $450 for 6 days of full coverage - that I did, surprised but with no complaints. The car I had chosen was an SUV automatic and it showed a Range Rover (or something similar). They pulled up in a Suzuki Jimmy - pretty much a Lego on wheels and it was a stick shift. I complained and asked for the car I had picked, they declined. The day before we turn in the rental the spare tire on the back (not locked) got stolen and I had to pay $150 for it. They said it wasn't covered. I was theft covered with full insurance. This wasn't a flat.

Horrible service all the way around! The salesperson will lie to try and up sell you. She asked me where I was going and when I told her she said "There's toll roads and you can ONLY pay through them or you'll get ticketed." This service was $135. I knew there was no toll roads to where I was going. They do such a hard sell that they make you feel uncomfortable. They do not install car seats for you. When I told the manager on duty that I couldn't figure out to install the car seat he said he didn't know how either. Really? It's your car!!! He finally came out to try and help after I twisted his arm about it. After you return the car they send you a survey as to rate your experience. We advised them how horrible it was. While Karin the customer service rep empathized I requested a call from Paul ** the general manager. It's been a week with no response. This company just doesn't care in my opinion.

I rented a car from Fox just for a weekend trip to the Keys. On my way, one of the tire blew off and we were left stranded in the bridge during the middle of the night. I called their roadside assistance, but there was no response even after being on hold for 20 minutes. I then called AAA and they towed my car to the nearest repair shop. The towing company looked at the tire and mentioned that were no nails. Next morning I called Fox. They asked me to go ahead and change the new tire and bring the damaged tire along with me. They mentioned that they have to run a report against the tire and will reimburse me if they found it was not my fault.

When traveling to Colorado, our flight was delayed. We called Fox to let them know and ensure there would be the make/type (4 wheel drive) when we arrived late. Was on hold for 38 mins. Thank goodness we had a long layover. When returning, called again to be sure where to drop off the vehicle, on hold for 40 mins, and the automated voice came on and said the party you're trying to reach is unavailable. Message capacity is full and hung up. Won't EVER rent from Fox again!!!

Arrived in LAX, waited for 82 minutes for a mini-van. Then waited for 57 minutes for customer service, and then I waited another 45 minutes for car that never came. Finally, tired and ready to go to sleep, I settled for any four wheels. A week later I find that they have charged to my credit card the full amount in advance plus $150 deposit. Again, the worse car rental experience ever.

I am WARNING all customers thinking of renting from FOX CAR RENTAL in Orlando Florida to refrain from doing so! PLEASE PLEASE PLEASE RECONSIDER! I rented a vehicle from there from Feb 7th 2016 - Feb 18th, 2016. It was the worst experience of my life! When we picked up the vehicle it was 8 pm in the evening, it was in a strange location and was quite dark and dingy! Little did I know that would be the least of my worries! The agents on the desk were not bad but we were told to go pick out a car. Every car was well used and had lots of wear and tear. Anyway, we checked it all over and signed off with the agents and off we went. An hour into our travels and the tire light comes on and from that moment forward our nightmare began!

I booked our rental car for a week long business trip through orbitz.com, a trusted and well known company. I picked Fox Rent A Car because it was the cheapest and for the time of year we were traveling everything was outrageous in price. We picked the insurance because it was only going to cost us an extra $63.00. When we get to the place everyone in line in front of us were complaining and getting mad and when it got to our time to go to the desk we then realized why. Fox Rent A Car does not honor the rates that third party sites or companies give. So instead of spending $280.00 like our receipt from Orbitz said, we walk out of the stupid company with a bill of $525.00 (which includes their $150.00 refund deposit) also because they charge $8.99 a day for the SunPass when each toll was only $.75 if we even went through one. And then the first car they gave us was broken! Never again!!

My wife and I chose them because their policy states there is no additional charge to add a spouse or domestic partner as an additional driver. The attendant claimed that once he entered a different last name the computer charged for an additional driver and that there was no way to change it. My wife uses her maiden name. I told him to put us down as domestic partners if that would work for him! He asked me if we had any proof that we were married! Really!!! Our driver's licences show the same address. We asked to speak to a manager. He claimed there was none on site but he would call one. He made a call and started looking after other customers. After waiting for about 20 minutes we asked when we would hear from the manager. He claimed he did not know! This is unacceptable! We left never to return! We took our business to Enterprise! Same policy but they honor theirs! I would recommend Enterprise to anyone! FOX...you suck!

Fox Rent A Car in Phoenix - Cheaters, liars and scammers! Charged me $250 in taxes and "fees" after already paid $142 online. Charged me for insurance I said I didn't want. Then kept some of my deposit claiming I was late. I was not late and the car was returned at the stated time of my paperwork. Never had such a horrible experience renting a car.

I booked everything online and it was $354.81 minus the hold till I showed up $57.81. It said online taxes included. When I got there it was $666.81. I rented the car for 15 day. It should of been $297 plus the $150 not $666.81. They charged me for another driver. It was only me driving the car. I did buy my own toll pass so I was not charged for that. I am returning the car next day and I am demanding my money back. I am very pissed at this company.

DO NOT RENT FROM FOX RENT A CAR. I've been waiting a week for my $150 deposit. I'm a college student. I don't have much money and right now I have no money for food until I get the deposit back or I get my check from work next week. I only rented the car in Florida to drive to my father's funeral. I'm angry I was taken advantage of. The guy at the counter told me it was required to get their insurance. It's not. I have car insurance for my own car that I could use. I was also told that there's a million tolls in Florida and I had to get the $8.99 a day SunPass. I didn't go through a single toll. I even told the salesperson where I was driving to and he explain the specific roads I would drive on to get there had tolls. They didn't. He lied.

I rented a car for $180. It was supposed to be economy. Yes I did get talked into a larger car, but they told me it was only $40 more. A week later after I returned it, it cost $283. Never ever again will I rent from these thieves.

The Fox Car Rental website was not working on Feb. 9, 2016. On 3 separate occasions I tried to finalize my reservation and all 3 times I was told I had to log onto my account. The sad thing was I WAS already log onto my account. I tried to call customer support (was on hold for 20 minutes), and then encounter a very rude customer service rep. I request to speak with his supervisor and he informed me it was not possible. I sent an email to complain, and 4 days later I am still waiting for a response (company policy states they will respond within 48 hours).

I rented a car from Fox Rent A Car in Denver DIA 09/10/15 to 09/21/15. On top of the toll charge which is a reasonable charge they slapped on a $90 administration fee which is totally outrageous. Toll amount was $21.30. I think that is a total rip off that they being that the first bill they sent me showed that my toll fees were $10.75 and a outrageous admin fee of $60.00 total $70.30. I paid it thinking this was outrageous but easier to pay it and never use them again. Then I receive another bill stating that my toll charges is $21.30 plus a admin fee of $90.00. Shows credit of $70.30 and a due amount of $40. That's just crazy. What happens now? I Pay the $40.00 and they send me another bill??? DO NOT USE FOX RENTAL. TOTAL RIP OFF.

Ridiculous Service! Waited an hour and a half in line to get my pre-arranged vehicle contract. Waited another hour for the car as all the workers were busy doing nothing. Vehicle interior was filthy! Return in Vegas was another nightmare. Never again!

I rented from FOX at Denver International Airport a mid sized 4x4 to take into the mountains skiing. (Jeep Cherokee or similar) The price I found at economybookings.com was very reasonable and I paid in advance. My experience: 1/2 hr wait for a shuttle. Bait and switch to a cuv WITHOUT 4X4! When I questioned why I wasn't getting what I paid for they said I could spend more money for a larger suv that had 4x4. While we were in Denver it snowed 14" and in the mountains it snowed every single day. They have laws requiring either 4x4, or snow tires, or chains in the mountains when it snows like this. Besides being unsafe, the fines for a violation are hefty. The FOX agent knew these laws, knew I was heading to the mountains, and knew a major storm was predicted. The car he rented to us didn't even have an ice scraper! And the check engine light was on most of the week! STAY AWAY!!!

False prices when you go to pick up the car... They demand you to take the SunPass which has to be Prepaid, is $8.99 a day or you get charge $15.00 a day. We asked if we could purchase outside the company, they said NO. No alternative to put it through them, prepaid $150 on top of Rental Price. Then when we drove out of the lot. Yes you can purchase outside for much less.

Warning - Understand the fine print before you sign. Upon returning from a cruise we were waylaid in Tampa due to a huge snowstorm that hit the East coast in January 2016. Our original flight home on SW was scheduled for Sunday 1/24 but they cancelled and couldn't reschedule us until Wednesday 1/27. Fox was the cheapest rental we could find, so we rented until Wednesday.

I rented a car in Arizona from Fox Rent A Car and had the worst experience ever. I will never rent another car from them again. I had to wait in a line for about 45 minutes, only to go and pick up my car and find about 15 people in front of me waiting for their cars. The car was dirty. The representative tried to convince me to upgrade as my 4 cylinder Toyota Camry would never make it up the mountains to Sedona. Would love to communicate that comment to Toyota. I tried to call the customer service line to speak with a supervisor, only to be told there was no supervisor to speak to. The best they could do for me was to give me a 10% discount on my next car rental. Should have paid the 10% more on another company and forgo the hassles. Pass it on to anyone you know to never use this company!

We rent a car through Expedia for 99 dollars- Yes I called to ask the price. They tell me "No, that is all you pay." Get to Puerto Vallarta. No. Hell no. Have to take out insurance. The cheapest is 300 dollars. So they want 324 dollars with a 600 dollars deposit. We have no choice so we have to take the car- go to return the car they charge us 527.00. We are furious. They don't care. They say, "Well we already charged your card!" So our 99.00 car was 527.00. Do not ever rent a car from Fox and rent one in Mexico. Total **.

I reserved the car online with Fox with total of $139 for 4 days, declined the insurance online. We picked up the car at the LAX location. Declined the car insurance and requested the prepaid fuel. The guy at the counter was helping 2 other customers at the same time when doing my paperwork. When dropping off the car, noticed being charged for the declined car insurance. Tried disputing the charges with supervisor, explained what happened, suggested to supervisor that maybe that guy had gotten our contract info mixed up with the other customers but still didn't want to reverse those charges. Beware of the extra charges when renting a car from them. You decline and they still charge you. Reporting this company to BBB for stealing from consumers. To anyone that will investigate them.

To anyone who wants to save a few $ bucks on car rental. No worth the hassle. Car was dirty. No power anything!!! And they keep your deposit for a week after you returned vehicle? How can they charge your card instantly but take a week to return your deposit, which is twice as much as the car??

I'd give negative stars if it was an option. We were renting a vehicle in Colorado from out of state. I was not familiar with the process for non-cash toll states. Rental agent asked if we needed a toll pass, we discussed where I would need to be driving and she indicated it shouldn't be needed but didn't give any explanation of how to know if on a toll road or how to avoid toll ways or what I would be billed if I inadvertently incurred a toll. Then I get a bill in the mail several weeks later with a couple very small tolls due to explicitly leaving and returning to the Fox rental place plus $45 of Fox Rental "administration fees" with no option except to pay. Calling Fox Tolls and Fines did result in a one time reduction of 50% of the admin fees however I feel like they know exactly what they are doing and are using these fees to unfairly over charge people. I will not rent from them again.

I rented a car through Fox Rent a Car in Denver in December. They had the best rates and the car was fine. The shock came a month later when I was charged $106 for tolls. $16 was for the tolls themselves and $90 was for "Administrative fees". As the tolls are electronic and I am sure their system is automated, I have no idea what "administration" is required, but charging almost 600% more than the original toll amount is an outrage and a deceptive business practice as this charge was never highlighted in the agreement. I will never use Fox again.

Fox, up until our last trip to Florida in October, was the go-to place for a good deal on a car rental. Well, no more. They have changed their toll by plate fees to the level of thievery. You are charged $8.99 a day up to $134.85 in a 15 day period plus tolls. If you rent for over this, back to the $8.99 plus tolls again. If you have ever driven a car on the east coast of Florida or around Miami or Fort Lauderdale, you know it is almost impossible to not use a toll road. Well, Fox has now joined the rip-off car rental toll charges hall of fame along with Thrifty and Dollar.

BEWARE!! This company functions more like a racket than a business. Semi-professional racketeers, only because I don't feel their intelligence is high enough to be 'professional' anything! They specifically told me that only ONE admin fee would be charged per toll. THIS IS NOT TRUE! There's a $15 admin fee charged on EACH TOLL, no matter the value. I would rather walk uphill both ways, in the snow, than rent from this fumbling ** again!!

Picked up a reservation on Expedia with Fox Rent A Car in Miami. They lied about tolls. They said there were no Toll booths in Florida where I could pay cash... WRONG! They forced me to purchase their insurance. My $50 rental quickly became a $150 rental. Car was dirty and in poor condition. Never again Fox... NEVER.

The first negative customer service event that occurred was when I had to change my return date. I had scheduled my car return for the night of 12/25. I had to change it to the morning of 12/26 because American Airlines changed my flight. First of all, I was not able to make the change online, even though the site has a link that indicates where to go to make changes. That was a little frustrating. But, I called. The agent I spoke to told me it would cost an extra $50 or so for late charges and an extra day. That made no sense. It wasn't an extra day. I had rented the car for a week starting 12/19 at 11:00 and was returning it on 12/26 at 8:00. The agent insisted it was an extra day. And, how could there be both an extra day charge and late fees?? I decided I would deal with it at the pick-up counter, and left the reservation as it was.

Worst service ever. I went through tolls. Total of 4 tolls altogether was $1.75! They sent me a bill of $61.75! $60 for administrative fee. It is insane. When I called them and complained about it I received the answer: "You had signed the rental agreement." They know they doing their customers WRONG! And they OK with that. Stay away. Also from the beginning of the rental process, they are not friendly. They got nasty attitude. STAY AWAY.

I rented a car through Expedia with the rest of the package (flight, hotel and car) and paid a very reasonable price but only to find out upon arrival in Cancun that Fox won't let you have the car without the purchase of a very expensive car insurance. All in all I ended paying about $40 per day! It seems that the trick Fox Cancun uses is to list very low prices with Expedia to hook customers, to then force us to pay the real price through an outrageous insurance. Fox in Cancun is linked to ACE car rental, with whom I also had insurance problems in the past (in San Antonio). I recommend you stay away from these companies and rent from more trustworthy companies.

I rented a car, dropped it off, and my camera must have fallen out of my suitcase onto the back floor. Upon finding out my camera was missing, I tried calling Fox Miami within an hour, but only answering machines are available in Miami. If they had a line for talking, I could've saved it. It's gone, according to Fox now. I found garbage under the seats, so I know they don't clean the cars. If they had, and they were really a legit company, they would've found it and called me. So either Fox themselves stole it or the next renter stole it. Fox is blaming the next renter of course. As they don't clean the cars before they rent it again, it could've been the next renter. I was in a rush, as the woman who gave me directions to drop off the car was wrong, and I was lost for an hour in Miami looking for the rental drop-off. Never will I use Fox again and this word is getting about them big time.

At the time of pickup, the CSR told us that I had two options as far as the toll system worked in the state of Florida: (1) To purchase their SunPass Plan of $8.99 per day which would cover all tools up to $150.00 for the week or (2) Purchase nothing and get charged $15.00 plus the cost of each toll that we went through. The CSR said these were our only two options because you can no longer pay cash for tolls in the state of Florida...ever...anywhere. So I took option 1. After leaving the Tampa office I drove through a toll and guess what, you can pay cash! All of the toll booths that I drove through the rest of the week you could pay cash. I would have spent a total of $12.50 had I not taken any of Fox Rent-A-Cars options.

You never told me that the tolls are billed electronically. It is a shame that a company like yours have to take advantage of unknowing travelers to fatten their coffers. You use the system to defraud drivers knowing well enough that there are no places at exits to pay the toll if/when one has inadvertently taken a tolled road. I understand that you need to have a service charge to prepare the paperwork, after all manpower is not free although everything is done by computers now a day. Yet, for a total of $3.18 total tolls, you charged me $60.00 service charge. You should know that everywhere, this is called 'Usury'.

On October 17, 2015, I made my reservation through vegas.com online from Fox rent a car to be picked up at Las Vegas International McCarran Airport a couple of months in advance. Customer be aware, the only reason they seem cheap is because they nickel and dime you for everything. The total price on the booking confirmation was $71.84 (charged at time of rental) includes estimated taxes & fees. First of all we have to take two different shuttles to get to the place where you pick up the car not to mention if you have to carry baggage with you. The service is the worse than taking two shuttles in the middle of snowing weather. The worst was not yet to come. On December 14, 2015 we flew to the McCarran International airport Las Vegas, Nevada.

Never told that in Colorado tolls are billed electronically. Fox doesn't tell you then charges you $15 administrative fee PER TOLL. What a scam. Will never rent from them again due to their dishonesty. Also, took 1 hour from time of pulling in lot to return car to being dropped off at airport. Ridiculous.

I made my reservation through rentalcars.com for my reservation to be picked up at Phoenix Sky Harbor Airport. I had never heard of Fox Rental Cars before and was a bit skeptical but I decided to go with them anyway because I wanted a sports car. HUGE MISTAKE. Apparently you do not have to be professional, nor know how to speak in full sentences which was displayed by the illiterate representative behind the counter.

During checking, their sales guy went hard on me telling me that there was a special insurance to take on this island. I said politely that I was covered and would pass on it. He wanted me to call my insurance in the US and told me that otherwise I would have to pay for the loss of the rental time if something happened to the car and that in some cases it could take months to repair a car. He also told me it was mandatory on this island. The sale was so hard, had my kids and wife waiting. I said I will take it but was unsatisfied and will report it.

I was charged $8.00 for tolls in Denver plus a $45 administrative fee to pay for a 3rd party collection agency. Even though the rental agreement states that I am liable for these charges I was not informed adequately on the toll roads in Denver that I would encounter and the fact that the toll roads only perform electronic billing (i.e. no toll booths for cash payments). The administrative charges are excessive as are charges that would cover tolls on the rental agreement. I will avoid Fox Rental Cars in the future. Not worth the hassle and hidden charge potential.

Fox Rent a Car at Kauai in Hawaii is a tourist trap! They are a bunch of crooks. Don't rent from them! Long story short, they set up the car to lock you out on purpose. I left the key in the car with the engine running, and stepped outside for a couple of seconds. All four doors automatically locked. When I called them, they would charge $150 to come and unlock the car. Kauai is a small island, they didn't have to drive far.

The car we rented was fine, other than the service soon light kept coming on. We notified the company upon return of the vehicle & they thanked us. The problem was mainly with the shuttle drivers, they were so unfriendly and rude, one in particular, his name was Odny, in Orlando, Florida. He arrived to leave people at the rental location, and was supposed to be taking us back to airport. Well after leaving people off, he just closed the door to the shuttle. I was standing there, with my luggage ready to board. I yelled out to him, he opened the door, reached for my luggage, grabbing it out of my hand, and threw it on the luggage rack. I couldn't contain my anger at that point, and we had a yelling match. He never apologized for anything, horrible customer service attitude!

I live in Austin, TX and rented from Fox in Seattle, WA. The only reason they seem cheap is because they nickel and dime you for everything. If you expect to get even basic roadside assistance in case the car breaks down, you have to pay extra. If I could give them negative stars, I would. On February 25, 2015, my family and I were visiting the Seattle area and needed to rent a car and, on the surface, Fox seemed the cheapest, so we chose them.

We rented a car for our latest trip to Barbados (November 19 for 2 weeks). Before we left I sent an email to CarRentals.com to reconfirm our quoted price because I had a feeling something was going to go wrong. We arrived in Barbados and couldn't find a rep from Fox anywhere. We asked another rep from another car rental place where we would find the rep and we were informed that someone would eventually show up. Fox does not have an office at the airport. The reps just hang around the benches outside the arrivals area. The rep from the other place actually called the Fox rep for us and someone came approx an hour later. We got our car and were very disappointed.

The car was fine, pickup and drop off was fine, however 6 weeks later when I received a notice slamming me with a $45 administrative fee for driving on an automated toll road (toll was $8) I am much less impressed. At no point renting the car was it made clear to me that I was likely to encounter toll roads that would automatically generate these fees with seemingly no option to self pay the tolls. In talking to "customer service" and the collection agency they told me that I had opted into this, but again at no time while renting the car was this made clear. Really hard to see this as anything other than a SCAM. Also, am getting the complete runaround trying to talk to the company about this.

They don't respect Expedia prices or contracts. We made the reservation on Expedia for 66 dollars for the car rental for the full week including insurance. When we arrived at Fox Rental they confirmed we had a reservation made through Expedia for 66 dollars for the week as part of a package. The representative told us that the only options were: 29 dollars per day + a 30,000 mxn hold on the card + an open voucher + tax or 37 dollars per day + a 5,000 mxn hold on the card + an open voucher + tax or 45 dollars per day + a 1,500 mxn hold on the card + open voucher + tax. We did not plan on bringing a card that could have the 30,000 hold on it, so we would have to go with the most expensive one.

The customer service was abysmal. Not to mention being quoted one weekly price of 257$ and being charged 615$ at the end. The lady who wrote our contract made it seem easy and streamlined. We asked to drop the insurance and not pay for roadside assistance. We also asked if we could extend the car at the EXACT same rate and she said "yes".

How can it be that a company like this in the USA permanently violates customer rights and nothing happens? My experience: We arrived in the Fort Lauderdale airport FOX (which is not in the airport and the shuttle takes about 20 minutes to arrive) and were told my brother (32 y.o.) couldn't be the second driver of my VISUALLY IMPAIRED father because he had no credit card. After 2 hours of discussing and calling argus.com they said they would let him drive but he would have to leave a deposit of 250 cash. We agreed and then the counter woman tells us about the additional insurance and while we were discussing whether to take it or not (in Spanish) the woman prints the contract with the insurance included. We say, "No we don't want it." She says she can't do anything - the contract is ready. When we return the car ask for the 250 dollars but they say they need an address in the US to send the check in few days (we were travelling to Colombia).

I rented a car at FOX company in Burbank Airport Los Angeles, and I was overcharged for the earlier fees. When I rented a car, I was told that I would be charged only late fees, but not earlier fees. I returned the rented car earlier, and they charged me earlier fees. When I went to ask why I was overcharged, they tell me to come on Sunday (I returned a car on Friday) because a manager is going to be there in the morning. I came there on Sunday, and the manager did not returned me money.

You cannot get in touch with anybody at any fox location. I have spent over 2 hours on hold with fox on 4 separate phone calls before giving up. It took over 90 minutes to pick up our rental in SFO on a non busy day. Their process is highly inefficient, with a long queue at the counter and then another wait in the garage when you think you are going to pick up the car. When we finally got the car it was dirty, beat up and covered with tape residue. The fact that you cannot get anyone on the phone is emblematic of the lack of customer service in this 'company'. The limited $ saved hasn't been worth the hours of frustration caused by Fox.

The staff in Austin, Texas Airport was EXTREMELY unprofessional especially a white girl who claim to be a supervisor. They didn't have my car ready and they made me come back next day after giving me a minivan. She seem miserable and very unhappy to be working there. Maybe because she was fat and ugly. I would never ever rent from Fox Rental Cars again!

I booked a car a couple of months in advance - picked up in Miami and dropped off in Orlando 7 days later. I took a cab to the scummy location in Miami near the airport and should have ran to another rental company. It was rundown and filthy. The car was parked inside which was nice in terms of it not being too hot, but it meant that I didn't see what I was getting. I ended up with an OLD Ford Fusion with 46,000 miles on it, bald tires, squeaky brakes, no air filtering, and a burned out headlight. Did I mention how FILTHY it was on the inside? Disgusting. Unidentified slime on the inside of the windows, no evidence of any cleaning on the dash or steering wheel or console.

STAY AWAY from Fox rental! As I read the other reviews I realized that unethical service is common at Fox. I rented a car at Sea-tac airport and when I was done I was billed a late fee AND and early fee on the same invoice!!! I had returned my car on the exact day I was supposed to but they decided they should charge me for returning it at noon instead of 5pm. They had NO explanation why they charged me a late fee (which they finally refunded) and a recovery fee. They may advertise a low rate but watch out for the incidental fees - they get you there if you don't check your bill! HORRIBLE experience.

I was charged a deposit to rent the car on my credit card that exceeded the rental by $150. They get to keep the $150 for 30+ days till they get around to crediting back to my credit card.

Please people avoid this company! First of all you gotta take 2 different shuttles to get to the place where you pick up the car. After that the service is the worst thing I can ever have seen. They overcharge you after you sign up the paperwork, and they use the credit card they have on records to charge you different fees that weren't explained before. If I could go back on time, I will never give any cent to this company and sorry for the employees but... will do whatever it takes to close the company and those people would have to learn how to properly work on customer services.

Should have gone with a more well known and reputable company! 3 and 1/2 weeks after my rental in Tampa, Florida, I receive an invoice/bill. 4 tolls totaling a whopping $3.77. Administrative fees from Fox Rental for these tolls - $60.00!! Yep, a $15 admin fee per toll! Fox - you will get my $60 (enjoy it) because this will be the last time you will ever get my business!!

BUYER BEWARE!!! SCAMS ABOUND. You may get the lowest price but they will figure out how to hit you afterwards. 1 month after renting, I received a "toll fine" notice complete with dates and times where I was never in the area. When I requested the official toll notice from the proper authority showing the picture of the vehicle at these alleged toll stops, of course they said they could not provide them. On top of that, these unethical people try to charge you $15 per fine in addition to the 70 cent toll. So when you add up all these false toll fines that they offer no proof of actually happening, the bill for me ended up being $270 for $13 of fake toll fines. What a scam but what else would I expect from a business out of South Florida? Ironically, the credit card I used for the car had its number stolen and used while I was in South Florida. Coincidence? Stay away from this scam business and pay a little more for a legitimate car rental agency.

Hi everybody, just sharing my horrible experience with Fox Rent A Car in Baja California in November. First of all we arrived in La Paz with our reservation for a car in the medium category. We had already paid 1300 pesos on the website and thought that was almost all we will had to pay because nothing was detailed on the website (except the young driver additional price 1600 pesos). But when we arrived in the "office" of Fox they started telling us that we will have an economic car (very small) because according to them it was the same category as medium. Thanks to a lot of discussion we finally ended to get the car we wanted (and paid for) but the women told us that she was making us a favor... Then she started to talk to us about the insurance.

I rented a car through Rentalcars.com from FOX RENT A CAR Las Vegas last month. The drop off time I selected was 4 PM but the printout comes without AM or PM. Fox car rental pick up paper works shows 4 AM which I didn't notice. I returned the car by 3:50 PM. They charged me one day extra with penalty (52per day, the normal charge was 17.85 per day). The unfriendly customer service took a long time in the line to finish the paper works and that caused us to miss our returned flight from Las Vegas to Seattle. These unpleasant circumstances made a tremendous amount of stress, frustration and financial loss to our family including two little kids.

After booking a car with Fox Rent A Car, I read many negative reviews about the company. Because the price was so reasonable, I decided to take a chance and keep the booking. We booked a rental car with Fox Car Rental online before leaving Canada. We booked the car to be picked up at San Jose Airport in California and to be dropped off at San Diego Airport 9 days later.

The woman that greeted us at the car rental counter was less than nice/friendly. She was downright rude. She pressured us to get the car insurance and when we declined her response was bordering on nasty. There was an $8.99 per day charge for a second driver. I don't think we've ever paid that with Avis or Hertz. The car we were given was (I'm sure) a lower class of car than we had paid for. It was 1 1/2 years old, had 40,000 miles on it and sounded like it was not going to last our trip. The inside was dirty, there was a burn mark on the driver seat and the floor rug (no mat) was shredded. Never will rent from Fox again. They don't end up being cheaper and the quality of the car was very poor.

I rented a car from Fox Rent A Car in Las Vegas two weeks ago. BE SMART. DON'T RENT FROM FOX. THEY SUCK BIG TIME. Lots of fees they don't tell you about also overcharges to tell all your friends. Let's stop these CROOKS NOW. THANKS FOR READING.

This is my first time to rent a car in the U.S and I choose Fox because its good rate. The receptionist asked me: what insurance you would have? I was totally confused because I dont know American rules. He said that usually people choose Silver Insurance. I asked how much I should pay. He didnt answer that and say just check. I asked again: whats the major difference between Silver, Golden, or Bronze? He said the difference is the insurance fee. I was pushed to have the insurance indeed that I had my own and I never had any car crash in my life.

Rented a vehicle through my Corp. from Fox while in S.F. Got there to find someone (not me) canceled my reservation. I waited till they recreated another reservation. I finally went to get my car to find they gave me a much smaller car than reserved. Went back to counter again to finally be given a bigger car. By then I was exhausted, signed three contracts and was just ready to leave. I had requested to bring car back empty and prepay them to fill up.

On October 28th I had a reservation for a rental car in Las Vegas. When we arrived to pick up our car they got ready to run our credit card. Someone came in and informed us that all the cars were gone. 20 people waiting for cars and the company still taking money from customers. Beware. Don't rent a car from this company.

We called direct to Fox Rent A Car in SLC to book a 2015 Toyota Camry for 2 weeks unlimited mileage. At $413.12 all in, it was the cheapest we could find. Their shuttle took us from the airport to their off airport site where we picked up our car as described. On return we were shuttled back to the airport after an examination of the car to ensure it was not damaged. The staff was cordial, polite and helpful. We were dubious of renting from Fox due to the mixed reviews but found that after checking other rental company reviews, they were mixed as well. Would definitely give Fox another try. Our $150 deposit was returned to us after our return home.

This awful experience started with having to wait approx. 35-40 minutes to have the paperwork created. There were only 2 people ahead of me... Why didn't you have the paperwork already for me to pick up... The other rental companies verify who you are and bam, its printed... Lets get on to the meat of my complaint. I returned the car, which was the only thing good about them (price too). I had dropped off the car at 9 am on Saturday 10/17... Unloaded back of car and proceeded to drive to Universal Studios to spend the day with my family.

Rented a car Oct. 16, 2015 - Oct. 24, 2015 - a small SUV. However, they did not have a small SUV when I got to the rental desk. So they gave me a mid-size SUV at no additional charge. It said I owed $155 plus taxes. The gentlemen asked if I wanted to prepay the gas. I said yes. But I thought it was if I used half a tank they would charge me to fill the half a tank up @ 1.91 gallon. No, was charged $35.53 (my mistake). The gentlemen should have said bring it back as close to empty at all. Nothing was said. But still my fault. Should have asked questions.

I booked a minivan at Los Angeles, CA on September 26, 2015 and will drop off at Sacramento, CA on October 5, 2015 through the internet. This was a one way rental. On the day I arrived at the rental site, I turned in my reservation printout to the counter agent. He verbally agreed to the reservation. He rented the minivan to me in a different way. In the rent contract, it was supposed to return to Los Angeles on the 5th of October, 2015. I drove the minivan for several days in Orange County and went up to Sacramento to catch my flight home on Monday morning. I found out at the Sacramento Airport that Fox Car Rental does not have any associate whatsoever to take the minivan back. I called Fox Car Rental customer service numbers several times, but no one answered. I got computer operators talking answering me only.

Waited 40 min for the shuttle to show up. Arrived to their office to about 100 people waiting in line. Service was super slow, only 3 reps working the lines. They would take an average of 15 min per customer. Something it should not take more than 5 minutes! And it was not even during a vacation break or anything.

Renters beware. Pre-paid gas is subject to any and all airport charges. Listen up... 2.46 gas becomes abt $3.46 gas. Pay attention. You be warned. Agreed to 47.97 pre-paid gas. Checked my C/C for Fox charge/$150 sec dep... Refund. Discovered 2nd charge I did not authorize for $60+. Oopsie. The agent charged incorrectly. Did not include taxes requiring pre-paid gas to become 63.00. Nadda. This is an unauthorized charge by Fox. After I argued with a supervisor... asked for manager. Refused request. Erwin is the name given but who knows... I wouldn't admit who I was either. I initialized the stated gas charge. Not informed airport fees also applied to the stated gasoline amt??? Wtf is this??? After many requests to move on up the ladder... he explained to me he would credit the disputed amount. We'll see...

I picked up my rental and headed for my destination. I was not familiar with the area and used a toll road 1 time to get to the hotel. I explained this on check in and was told they would bill me. I was not told that I would be expected to pay a convenience fee on top of the charges that outweighed the charges.

Never advise me for extra charges. I call to extend the car rental for one more day. When I get back they Say no notes showing I call. Personnel treat me bad. I hope this help to have better customer service.

I booked a car with a third party for 2 and a half days and for whatever reason the drop off time was wrong when I received a confirmation email. I called the number on the email Fox Car Rental and told them there was an error and they gave me a new price or extra payment for altering the booking. If fact they were not quoting a new price. They were charging me more than double the price for a clerical error although they never said anything when I was disputing the extra $6 or so I thought.

On 10-18-15 I rented car from Fox Rental Cars through Priceline. Arrived in SFO from NYC at 11:06, went to first counter that directed me to another counter, finally found correct counter. The line wrapped around and the wait was completely unacceptable. With only 2 people checking customers in.. they later added a 3rd. As I was waiting I overheard the one girl at the counter tell the customer "well that's why it's so cheap." Is that an excuse for not having the proper staff? I felt duped. I would have gladly paid a higher rate had I known. Once I was there, though, I was stuck. The wait was over 2 hours with many dissatisfied customers as a result.

First of the customer rep was extremely unfriendly, then she promised it is a 7-seater, which we paid for through a third party called EconomyBookings. Rep said when we need the seats we just pull them from the trunk. Therefore I didn't check if the car really had 7 seats. Long story short: 5 of us drove to Vegas knowing that we will be 6 on the way back. To our surprise there was no 6th or 7th seat. One person had to FLY back home at a high rate. We had to pay for a 7-seater and it's been 2 months now and they said it's not their responsibility and: "this is what happens when you book through a third party". There was a lot more but that's the gist of it.

This place is a complete joke!! I rented from them because of the cheap price but they racked that price up by $60 and didn't explain a damn thing! The customer service is a joke too! NEVER, EVER, EVER, EVER RENT A CAR FROM THEM!!

Although the counter staff at Fox Car Rental are friendly and helpful, the employees who care for the cars are either totally incompetent or poorly trained. I have rented from Fox at many locations, but the Orlando site does not maintain their cars. The policy is to pick a car from the car level reserved, so I had the opportunity to see the inside of many cars. One is worse than the other. Most are either damaged and dirty inside or on the outside. After locating the best from the selection, the car then had a broken passenger seat. But the worse was how it drove. Once on the highway the whole front end vibrated because it was so out of alignment. We returned this car only to experience the same with the next car.

Waited in the line for more than two hours having pre-booked a vehicle. Never will come here again.

DON'T RENT A CAR FROM FOX RENT A CAR BUCHAREST - They are scammers, you will pay much more! Beware!

We have rented from Fox several times before - they seem to be the low price leader - but each time the experience got worse. This last trip, we made our reservations online, arrived at the counter with our confirmation, etc. There is a total interrogation that takes place before you are assigned a car - not particularly pleasant, even if you have all of the correct documents. We went to vehicle pickup place and the workers seemed totally disinterested in helping. After they pointed to the row where the car was parked, we hauled our bags over and stood beside a car that looked like the traditional 'beater.' It was dented and scraped all the way around, very dirty, and when the trunk wouldn't open, one of the workers came over and said -- it won't open unless you slam it shut first!

On 09/06/15 I rented a Kia Rio at the FLL Fox Rent a Car location, to be returned two weeks later (on 09/20/15). Two days later I noticed that the car was no longer in the parking space at my brother's condominium (where I was staying), and after almost filing a police report, I finally learned that the car had been towed and taken to an impoundment lot in Hollywood FL due to an EXPIRED DECAL! Not only did I hold for over 30 minutes on the phone, but ended up paying the $144.00 fine in cash. Eventually I was able to exchange the car for one with a valid tag. According to the manager on site, this was an unusual situation.

Well this company is nothing but scammers. We are from Canada and wanted to take a trip to Orlando. We booked our trip a month before we left which was a mini van. We paid 470$, then we got an email to buy insurance that it would be cheaper before we picked it up. So we did for an extra 185$. So then we get there and they say the van would not fit our family and we needed to upgrade to a suburban, which he then charged us another 1100$. Now we did go for 2 weeks but does a suburban cost 1800$ for that long? I don't think so. I will never go back to them again!

I reserved a midsize car and arrived at Fox in Vegas and was told that they did not have a midsize that would be big enough for us and was charged for a full size which was a Kia Optima. This is really a midsize car. Plus they charged my credit card for an additional $150 for some reason. Called to let them know I was unhappy and they said it was a full size car. Even the KIA sight says it is a midsize car. Have not seen a refund for the $150 yet and they would only refund half the upgrade fee.

The price was a lot lower than other places. I booked this through a 3rd party Internet site. The clerk at the front desk charged me for extra insurance on the vehicle without telling me, though he never asked me if I wanted it, I never requested it, and I didn't need it (I have more than enough insurance from my personal insurance, my credit card, and the insurance that came with the package). Anyhow, when I called customer service to get it corrected the rep and the manager I requested to speak to were not only extremely rude, but they were derogatory and unprofessional. I couldn't believe how these people talked to their customers and still had jobs! I finally called my credit card and they called them and had the charge lifted. I will NEVER use their services again and have warned my friends against them. Worst customer service experience of my life.

Booked Dodge Charger online at $230 for three days. Once at counter was told it is $530 for the same amount because I am past 11am and online option not valid for TODAY. Come back tomorrow. WTF! Took car for $530. Came back home to NJ from San Fran. Checked charges. WTF!!! Another EXTRA $150 added to charge. WORST RENTAL COMPANY EVER!!! RUN from them. RUN RUN RUN AWAY. You have been warned.

Our family rented a car for nine days. We were going between Colorado and New Mexico (rented the car out of Denver). A week after we returned from our trip, hit with $148.41 bill for "Administrative Fees" – in other words, charged $16.49 per day FOR ALL 9 DAYS because we declined the "PlatePass All-Inclusive Tolling option" at the time of our rental! The kicker is, the only toll we used that whole time period was on the day we returned the car, when we passed through the E470 Public Highway Authority. What a ripoff! And how misleading, since this was in no way made clear to us when we rented the car. Now I know why their rates were so low on Orbitz – they find a clever way to stick it to you. I don't like this kind of dishonesty. DON'T RENT FROM FOX!

I rented a car for 12 days at Fox Car Rental in San Francisco. A week after I returned home, I got a bill for $197.88 for an Administrative Fee. They charged me $16.49/day for 12 days! Mind you, I crossed the Golden Gate one time and the fee is only $7.25. They say that since I declined the PlatePass Toll option, this was the fee. What an outrageous and deceptive tactic this is! It's a total rip-off! I was never informed or made aware of this. They give you the usual additional insurance talk, but this new option seems to be a secret until you get the bill! It's got to be illegal! I noticed a similar review of Fox just today. I don't know if this is strictly a Fox tactic or if they all do it now. I'm not happy and will dispute this.

From PA went to CO, asked where we were going, and did not properly inform us about tolls policy - clerk said not to worry about it. Lo and behold we received a bill for $115.43 which turned out 7 days worth of 16.49 per day for getting stuck just outside of Denver airport while leaving CO. What a racket, never use Fox again.

I rented a car in Seattle and took 13 days to drive to San Francisco. On the last day I had the car, I crossed the Golden Gate Bridge. Last time I was there, you could pay the toll. Little did I know, they switched to Automatic Plate Tolling until it was too late to avoid it. Ok, no problem. I'll get a bill from Fox with a service fee. 2 weeks later I did. The letter stated I had declined their PlatePass option. 1st of, I was never told about it, so not sure how I could have declined it, except I initialed something. They had signs about Washington State Tolls and the program. But made it sound like it only good for WA. This was the only toll on the last day for $7.25. Now they want to charge me $16.49 a day for the PlatePass for every day I had the car and are demanding I pay $214.37 for a $7.25 toll. This is not reasonable. I'd be willing to pay a reasonable amount. But, this is a blatant rip-off. Not happening.