Fox Rent A Car Reviews

Pick up time for our car was 3 hours in an unairconditioned building. Our flight landed a little after six pm and we got our car at 9:07. This is a ridiculous way to run a service business, considering the the... The vehicle pick up experience was a horrific nightmare. It took 3 hours! We waited on line in a building off the airport grounds after a shuttle ride with a driver that refused to help with our luggage. We are both seniors. The rental shack was not air conditioned! Remember we were in Orlando temperatures and humidity! We were forced to drive at night because the daylight hours were long gone by the time we left FOX RENTAL ORLANDO! NEVER AGAIN. PLEASE WARN FUTURE DRIVERS!!!

They change their rules as they please. They try very hard to confuse people. They Mislead advertisements, so they can charge more for the rental. Very bad customer service. They forced to get their own insurance. BAD SERVICE. IF YOU GET TO READ THESE COMMENTS DO NOT MAKE BUSINESS WITH THIS COMPANY.

There were number of problems I encountered when decided to give a try and rent a car from Fox Rent A Car. In Los Angeles I was given wrong information about almost everything to do with the transaction. The employee of Fox Rent a Car was either not train properly or just a bad person. They charge very high drop charge/one-way charge if you take the car from their location and drop off at another, even though I was given totally different information from their employee. When dropping off at Las Vegas, you have to take two shuttle buses as their location is far from the airport and offers very poor lighting (my wife commented she would not feel comfortable being there by herself). When I made reservation through 3rd party, I was charged twice, by reservation company and by Fox Rent a Car. Definitely not recommend to use.

If I could give less than one star, I would. This place is AWFUL!!! If you want to ensure you have a poor Vegas experience, then look no further. Fox Rent A Car will make sure from the moment you step foot out of the "airport" you feel like you are getting bent over and taken roughly. I use quotations around airport because the company advertises they are at the airport, but two shuttles later you find yourself in the middle of nowhere with zero options except to get screwed.

Economycarrentals.com never indicated in their terms and conditions to me that I had to keep the car I was renting from their referral car company only within certain states in the U.S.. When the day came for my 2 1/2 week trip, I had cancelled Hertz since I felt assured having called Fox that I still had the car reserved. When I came to the Fox shuttle at the Ft Myers Airport, Florida, the driver indicated that I cannot take the car out of state when I told him where I was headed. I had to forfeit the $40 I had prepaid to the economycarrentals.com, and cancel my reservation on the night before Labor Day with very few cars remaining and paid another $250 for a smaller car to continue my trip. I will never get from Fox or Economy Car Rentals again. Never will I prepay for a vehicle again either due to the bait and switch I feel that I received with the agents and associates that Fox used to book this car for them.

Arrived in Seattle to pick up my car. The car was in terrible condition. It needed to be in the body shop. Then I waited for over an hour for them to resolve to issue and get me in another car. Then upon returning the car I was charged all these fees that were not disclosed at the time of rental. They are the worst. I would not recommend them to anyone.

I was told in Fox Rent A Car at Miami Airport 3275 NW 24th street rd Miami, FL 33142 that in order to use I-95 I have to buy plate pass. They charge my credit card for 1 week $65.10. In my hotel I was inform that this is scam. I-95 is free. Please help me with this FOX scammers. Thank you.

Just returned from Los Angeles on short business and used Fox to rent a car. I pretty much had same robbery in charges as you can read here. My prepaid $54 changes to $155 for 2 days and hope $150 deposit on top is returned to me. So credit card has been charged $305 started at $54 prepaid. You get what you pay for. They get you in the door and close the deal. Top it off when I brought back the car, I am disabled and walk barely with a cane short distances. Shuttle bus was waiting 4:30 a.m. and I have a 500-foot walk from drop off cones to bus.

Never rent a car from Fox Rent a Car. I chased a cheap deal and made a big mistake. The deal ended up not being cheap at all. Just read reviews - all negative, all of them. It took me a good hour to spend in their office even that I made online reservation. First of all, their office is FAR from the airport (in Lihue, at least). It is a 10-minute ride. Now, they want to see your auto insurance card, which I coincidentally had with me. They call your credit card bank and insurance company to verify whether you have required coverage. It takes about half an hour. I have never seen anything like that before, even back in 20th century, where you also had to wait for a while for paperwork to be ready. Then they give you a few sheets of paper where you put dozens of initials and signatures that you decline their coverage, which is, like, 44 bucks a day (in addition to rent).

I had a prepaid reservation made thru Expedia. When I arrived to Puerto Vallarta I was transferred by shuttle to their office as they don't have a counter/office in the airport. This was inconvenient having to haul your luggage to/from the shuttle van when traveling with a kid and someone in a wheel chair. Fox's office is just across the airport! Once at the counter I was told I would have to purchase car insurance as my prepaid purchased insurance was not accepted. Their insurance was $200 USD AND I was told they'd put an $800 USD deposit for any damages. Not wanting to take any risk being hit I accepted the insurance. This is a total scam that they do NOT honor prepaid reservations. My next step is to call Expedia and make sure no one else uses this company.

BEWARE - TOURIST TRAP!!! Do not use no matter how cheap you think they are. They are cheap for a reason. I would give them a "0" star if I could. AC did not work properly on the vehicle number one, but more importantly were the TOLLS: When checking in I was asked if I needed the highway toll pass at $13.99 a day. I asked if I could pay the tolls in person and the receptionist said yes, so I declined respectfully. What she did not inform me about was that there are no toll collectors and you need exact change (no bills or credit card) or you need the sun pass - your only options.

Had to stand in line over an hour after already making reservations online. My Jeep Cherokee was downgraded to a Patriot which had zippo, no USB, no windshield fluid, dirty. The car rental was suppose to be $51.00 a day. I just noticed my credit card was charged $387.00. On hold now for 28 minutes to dispute. Customer service is horrible!!! Hold time is minimum 30 minutes. I had also purchased insurance for vandalism, etc. due to all my daughter's stuff in vehicle for college. The counter said I must have purchased that through Priceline and didn't apply. WTF. Someone took my $44.00 for extra coverage. DON'T RENT FROM FOX.

I rented my car at the Phoenix airport and had the car for less than 9 hours, but I know that I had to suck it up and pay for 2 days. When I booked, it was only going to be $70, that turned into $220 when I picked up the car, even though I prepaid for the insurance. I was told it would be refunded when I returned the car, so I let it go. I then had to go to a second location and wait another 30 minutes to get the car. Thankfully I was very thorough in checking the car for all of the scratches and dings, since that saved my butt on extra charges. When I got into the car, it smelled like a mixture of weed and febreze, so that was lovely.

Accidentally left an iPad in the car. Called San Francisco Airport Fox "lost and found" information and got a message that menu option was not available. After a long wait on hold, I talked to a representative who said they would get back to me in 24 hours - they didn't. Called again (I could only get a representative at 3 AM, all other times it was infinite on hold) and was told they needed to e-mail the San Fran office and they would respond in 36 hours - they didn't. Have called and e-mailed many times and have heard nothing. By the way, I stood in line for over an hour (after my reservation time) to get the car and had to return it AT the reservation time to avoid another day's charge instead of the hour and a half later when I finally drove away from the airport.

We left a camera in our car rental in San Francisco on Aug 2. I informed the service counter and was passed along to the Operations Manager. He was not available. We had a flight to catch so I was given his card. Once home, I tried to call - no answer. Left message. I then emailed him requesting assistance. No reply. I then called lost and found at least 6 times, no answer. Left message - no reply. I called customer service, waited 15 minutes and was finally able to talk to a live person. All he could do was transfer me to back to the Operations Manager, who was not there - surprise! And left a message. So far no reply. Stay away from this company no matter if you need to pay more from some other company.

We booked our car rental through an online Travel site. We ended up booking with Fox, assuming that a named travel site wouldn't use scamming companies to associate with. Wrong. We arrived in Mexico City and thought we were set when we left the Fox airport office. We had to wait 30 minutes or so for a shuttle, which took us to the other side of the airport and a second Fox airport office. I thought we were there to get the car. Nope, had to check in a second time with different people, though I have no idea why. I'm assuming these were the high end scammers, as the other guy let us slide without troubling us.

It was nice to get a ride from the airport to the Fox Car Rental pickup. When we got there we waited in line for over 30 minutes in a warehouse with no ac. Once we got to the counter the lady who was assisting us was not very informative. I inquired about tolls and she said they had some kind of toll program for $11.95 a day. Which I signed up for. She never asked or told us the type of car we had or if we wanted to upgrade or anything. She had me sign paperwork and told me where the car was. We found the car. It was a brand new 2015 Camry. It was so dirty inside. It smelled like smelly shoes. Very dusty on the dashboard. I was wondering how the toll pass thing worked, she never told us anything. So we looked for someone outside that could explain it to us.

My family and I went to Jamaica in July and rented a car from Fox Rent a Car in Montego Bay. The facility was dirty and so was our car! We asked if they had a GPS because we didn't realize that the one we brought with us didn't work in Jamaica. They had NONE. The other major rental agencies do. They gave us a map, which didn't do us any good. We even bought a map, and that didn't work well for us either as in Negril (where we were staying) there aren't many, if any, street signs, and a lot of places are out of the way.

By far and away the worst rental car experience I have ever had. Rude employees, filthy cars and nasty facilities. Save yourself time and money and go elsewhere.

On 08-05 I rented from Fox rent a car LAX. I had booked in advance for intermediate but when I got there I waited for 40 mins and was downgraded to economy. It is BS company and I will never return to it. It may be cheap at times but with cheap price comes cheap and inadequate service.

On a recent trip to Las Vegas, we decided to rent a car. I called a week or so ahead to reserve a convertible. When we arrived in Las Vegas we had to take two separate shuttles to get to Fox's location since they were apart from all the other car rental companies. Upon arrival, we waited in line for 15 minutes and when finally getting to the counter, were notified that they did not have our reservation. Not only that, they had absolutely NO CARS AT ALL! What kind of car rental company has NO CARS. I had explicitly called them PERSONALLY and spoke to a LIVE person to avoid any problems over their Internet portal. After all that I had to take a shuttle (with all our luggage) back to the main car rental depot and rented a car from another company.

My fiancé and I rented a car during our vacation to Orlando. When signing the agreement my fiancé initialed to purchase the LDW @18.99 a day. He thought he was initialing to decline it as we had the discussion with the counter agent and we discussed that we didn't want extra liability coverage. The agent said to sign and initial at the highlighted sections. One section of which was to initial to ACCEPT LDW. PLEASE read your contract carefully. Lesson learnt: Do not initial or sign without carefully reading the contract.

When it comes to car rentals, I do my research for the best rate around and usually find one. I thought I had a similar experience with Fox when lo and behold, the LDW insurance that was suppose to be $11 turned into $20/day. It seemed like such a ripoff. Sadly, so as to not incur higher rates with my own insurance, I bit the bait. Then, the car was a complete stink bomb with cigarette smell that was only noticeable after I left and when I opened up my parked car. Whew! It was awful. So again, it's just my opinion but save yourself a lot of aggravation and go with a quality company like Alamo. Their rates may be a bit higher but well worth it and you get to pick the car of your choice in the same class. Please pass on Fox. They try to nickle dime you to death, as the saying goes. Worse car experience I've had.

Piece of **, horrible service! Make sure you read contract before signing. They will scam you. I do not recommend you rent your car here. These people are thieves!

From the time I was standing at curb with my bag at Orlando International Airport until I drove my rental car off the Fox lot (which is a shuttle ride away from the airport) it was 1.5 hours. Fees included 10% MCO CRF, 6.5% FL tax, $2/day surcharge, ERF 76 cents/day, VLF $1.17/day and then an early return fee (LOREC) of $15.00/day. There is no legend given to tell what the initials stand for. You are charged the full price of your rental + $150.00 deposit at the time of rental and then your credit card is refunded, if you have money coming back, with the time between credit and actually showing up on your credit card, being variable.

I made reservations for car rental for 7 days for $175. The actual cost they gave me was about $320, and I did not get any updates or upgrades. I was told that what I reserved is a "Spark", even though my reservation show "Nissan Versa or similar". After I got the car, it had many mechanical issues, to the point that I was praying we make it back. I consider this company a "corporate con artist". STAY AWAY FROM RENTING FROM FOX RENT A CAR!

I was blamed for a dent in the car which I did not cause. The company did not contact me until months later with a letter claiming that I should have already paid for the damages and that it was going to be sent to a collections agency in 14 days. Just a ridiculous company. I will pay the extra amount for a more reputable company in the future.

I travel for business frequently and decided to give them a try. Big mistake. Beware of hidden charges and fees. I called them in advance asking to extend my rental by 12 hours and customer service indicated that I would get charged the daily rate for the late return plus an additional late fee (completely reasonable). Well, when I checked my credit card statement after the trip I noticed they took my entire deposit as well! So the additional day cost me 2.5x the daily rate which seems absolutely excessive. When I called customer service, I was put on hold for 20 minutes until the automated system hung up on me! I called back immediately and they hung up on me again (this time after being on hold for 15 minutes). Not only will this company price gouge you, they will waste your time as well. Stay away!

Be careful with this company. There are always hidden charges, or not recognize prepaid reservations, etc.

Choose any other rental car company but this one to spare yourself unnecessary agony! I just used them in Cancun Mexico and I can honestly say it was the worst experience I've ever had with a rental car agency. The price was misrepresented on Kayak as $8 day. They don't tell you that you're forced to buy their insurance -- which cost $35 day. They were so slow checking the car back in that we missed our flight. There was only one person in front of me in line and it still took 1/2 hour! And it wasn't the guy's fault. They have so much ridiculous paperwork that it takes forever.

My rental experience from Fox almost got two stars because it was not a disaster. But it was a complete mess. I rented from Las Vegas. The first thing, I had to (didn't really HAVE to) make two separate reservations for an extended rental. Why? Because returning it and signing a separate contract, for the same car, was $50 cheaper. So instead of having prices that make sense, they pay you to waste your time and theirs.

Fox car rental is a joke. They lie to you to get you to purchase gas, insurance, upsale. They are so limited to cars compared to the other rental companies that, 90 percent of the time they try to upsale you. They don't have the car you reserved anyway. And when they tell you that you're getting a discount believe me you're not getting a discount at all. When they tell you a price and that's for every extra they boot the price up 3 times what the original price is and they start telling you they are going to give you all of these discounts and they start clicking buttons on the computer, they are not clicking nothing. They are just hitting the mouse on an empty spot on the screen to make you think you're getting a discount but you're not getting anything. About time you get the extras you are paying the original price any way which is outrageous. So all of this hype about you getting a good deal and discount you are not getting nothing.

Rental at Cancun airport - We had used fox before when off airport and were very happy. This time we booked online as usual but when we presented the paperwork they said it was an additional 180.00 because the website was wrong on price. They were talking about the airport rental charges. We argued but at that point we only wanted to get to our hotel so dropped it till we returned. Upon return I contacted Fox several times and have yet to get a reply from them. It has been 3 months so now I start doing reviews.

Fox Rent A Car: Terrible from the 25 minute offsite shuttle rental office ride from airport. Not good when you have a meeting to get to as soon as you fly in. Conducted paperwork to rent my car and with keys in hand, go outside to obtain car.... Car nowhere to be found and no one can find the car that I rented. 30 minutes later got a new car. How can you lose a car?

I book a Camry-sized vehicle from the Orlando office. We waited around 20 mins. for the shuttle to arrive (pretty slow compared to the other companies). We arrive at the rental agency and went back and forth on the selection of vehicles that they had on site. Salima stated that she had the jeep out front for only a $3.00/day upgrade. My wife and I both asked if she was sure that it was only $3.00/day and she replied that it was correct. We completed the paperwork (I never looked at the receipt at this time, my fault on that one) and received the keys and were told the person outside would help us. We went and loaded our luggage into the vehicle and the guy outside just stayed on his phone, never looking at us.

My friend and I drove down Highway 1 last summer (July 2014), and we were initially impressed with the low prices for car rentals through Fox. However, the terrible service throughout the entire company has diminished any positive attributes Fox may have had. We picked up our Ford Mustang convertible at the San Jose Airport location and returned at the LAX location. We paid in full. A credit card was on file. This should be the end of the story. Yet, almost a year later, an individual (Jonny **) from the LAX location contacted my friend saying that they didn't charge her card correctly, and claimed she had an outstanding invoice. They then sent this to a collections agency without even contacting her. She double checked with her credit card company, Chase, and they confirmed that Fox already charged her for the full $456.66 last July. Fox needs to stop harassing her for a bill that she already paid in full!

I arrived in Orlando, FL on 7/10/15. The rep @ the desk seemed annoyed I was not purchasing additional insurance and didn't bother to warn me about the toll system in FL. Needless to say, moments after I leave the rental office, I hit the first toll of $1.00 and didn't have ANY cash on me, and of course, no cards are accepted. So, I get cash to make sure I'm prepared for the remainder of the trip. Later that night, I pull off on an exit following GPS directions and I hit a "cashless" toll - by that time, it was too late to turn around. The following day, I hit another toll but this one is unattended and accepts COINS ONLY.

I have rented from Fox car rental at least 2 times in the past and chose them for my recent trip. The ease of renting at the counter and the agent who helped me was not the issue. When I arrived at LAX on a Tuesday about 4:30 pm, LAX was noticeably busy. However, several shuttles from other car rental agencies past by as I waited for the Fox Shuttle to bring me to my car. All tolled, it took me 2 hours from baggage claim to be transported from the LAX terminal to the Fox counter to my final destination which was a 15 minute ride from the airport. It was a one hour and 45 minute ordeal to rent a car from Fox car rental!

I am so very sorry that I did not read these reviews! We rented the car through CarRentals.com. I do not know yet if they will provide any assistance in remedying our bad experience with Fox. My husband was extremely pressured to get their insurance. He called me and even had me speak to the agent. I told them both that we did not want or need additional insurance. I did advise my husband to buy a full tank of gas given how long he will be in CA. However, the agent clearly lied about the price of area gasoline saying that it ran up to $5.00/gallon. My online check shows that prices are less than $4.00/gallon and less than the per gallon price Fox charged for the full tank. At most, a full tank should have been no more than $60.00 additional charge. Checking online, however, I see that Fox has charged an additional $233 to my card.

My experience with the Fox Car Rental in L.A. was very frustrating and disappointing. To begin with I had to wait about 30 minutes to see the counter person. She then attempted to pressure me into purchasing insurance which I did not want or need. I finally had to tell her to back off. Along with about 20 other customers I had to wait at least an hour to get a car. When I returned the car I learned that I had been driving a rental with some other customers paperwork. This took at least another 30 minutes to clear up.

After we flew into Miami airport we knew we had to take a shuttle to the car rental port. After not finding Fox there, we learned we had to go outside and get on a bus that takes 10 more minutes to the Fox office. Finally get there only to open the door to find that a long line extended right to the door with only 1 or 2 agents working verryyy slooowllly. It took us over an hour and a half to get to the front of the line in the office with no air conditioning on a 95-degree day. There were also people coming in complaining of broken down cars and no one answering the phones to help. It took about 20 minutes for the agent to write us up.

Arrived at the Oakland airport 15 minutes early to pick up a car I had reserved online. When I stepped to the counter, I was told that they were currently out of cars and I could put my name on the waiting list, there was just one customer ahead of me, however there were 3 names on the list. The customer service rep was polite and apologetic, but that did not help my situation. I was furious and extremely upset. I had made the reservation for the rental car in order to attend the funeral of a dear friend.

If the word "unethical" is a negative rating for Fox Rent a Car - then STAY AWAY from this car rental company. As a frequent traveler, I am no stranger to the procedures of renting an automobile, be it in the USA or foreign country. Unfortunately for me, I booked a rental car through Priceline for such usage, while visiting Scotland for a 3-day trip. I will repeat.. I am not a virgin traveler!

Very poor service. Guy wasn't helping the customers and sat there arguing with us about being 15 mins early for our reservation. Made us wait even though no customer was in the office. Upon arrival his first words were "no cars were available" then when we said we have a reservation all of the sudden he had some cars but still said we needed to wait for the model we choose to arrive in which it never arrived. Was very poor service and I will never be treated this way again and won't do business with FOX Rental cars. Because of this employee their business is severely damaged. I can't believe establishment would be ran this way and without anyone he was willing to call. His name was Jose and had a tremendous attitude since the beginning. After arguing with me he accused me of recording him which was very outrageous. Now wants to cancel the entire contract.

Rented a Jeep Cherokee two weeks in advance. No Jeep Cherokee on site upon arrival. The first car's check engine light came on within three miles of leaving. Returned and switched it out for another car. Had to point out obvious scratches upon leaving as they were not noted on the check sheet by the checkout guy. Those two issues I can understand, but being promised (at pickup of rental car) that we could get a ride back to the resort (1 mile away), and then being told to walk down the street in 108 degree weather to the nearest 7-11 to call a cab to get back to the resort was just stupid. Will not be using them again, ever, for any reason.

Their $10 a day car rental turned out to be $75 a day. Even though I denied the daily extra cover of $17.99, I was still charged. I returned the car a day earlier than expected, I was charged an extra $15 for the two days that I did have it. There are 5 different hidden fees so don't be fooled by the $10 daily rate. It was $75 daily. Stick to a reputable company that tells you the price upfront and does not have hidden fees.

We went to L.A for our honeymoon, and wanted to rent a convertible Ford Mustang. A quick check online lead us to Fox Rent A Car, who would provide such a car for about $1000 for three weeks. (we unfortunately didn't read any reviews). We went to pick up the car and two very friendly people started to talk fast and enthusiastic, and we being a Swedish couple tried to keep up. "You should see this, sign here, and you should go there, sign here..." Later our card was charged more than $2000..

With a BBB score of F, it's hard to believe this place is still in business. Price quote was a bait and switch. First car had headlights out and they made switching cars more of a hassle than it should have been. Second car was low quality (no power anything!) and we realized when we were up in the mountains that the tires were bad! Warning to other consumers: steer clear (no pun intended).

When I rented their car at the LAX on Tue. 23rd of June, I told them it was for 2 months and that I would be driving to the East Coast (Maine, Rhode Island). The agent consulted with his supervisor and I was told it was ok. Only later I realized that their contract is limited only to Western states and does not cover any in the East or Center! After less than 2000 miles my car started getting blinking message "Oil change is required". I could not reach anybody from their hotlines for 3 days. Since 2 days, there has been problem with one of the tire's pressure. On the first day, I simply went to a gas station and added more air. Yesterday morning, the tire was flat again. I spent all morning trying to reach someone from Fox car rental road assistance. When I reached someone, she told me to go to a Firestone shop. I was happy too early, there was no Firestone shop in the area (Northern Idaho).

I rented through a 3rd party (Travelocity) and booked a midsize car. I was given the total price, including taxes and fees was $390.22. We get the receipt and the charge to my credit card is $683.17. The car was filthy inside, smelled, and had no power windows or locks. The vehicle was also considered a compact according to their website when I booked a midsize. I WILL NEVER EVER RENT FROM FOX AGAIN. I will be more than happy to pay the extra money to a reputable rental company, like Enterprise, Avis..... whatever!

We booked several weeks in advance and requested an SUV. We were told it would be a JEEP or similar. When we arrived at Fox pickup we were given a dirty Chevrolet Captiva. We were told if we wanted to wash it they would reimburse us! The checkout desk ask my husband if he wanted full coverage. He mistakenly said yes because I told him I bought insurance. Turns out the insurance was through another company but Fox checked every insurance box on their form and it added $804 to the rental!! They did refund the extra money which was almost the amount of the rental.

Fox rental car Miami - Waited at pick up for 1 half hour when a shuttle was supposed to be here every 20 minutes. Waiting inside rental agency for another 45 minutes to get reserved car. Only 2 people were working with a line out the door. Will pay more next time to received service at a more reliable company. Would not recommend this company.

Our car reservation was for 5am. We traveled all night with 2 children, got there and there was no car for us. They gave us a mustang and asked us to go back and exchange the car the next day or same day but later. Our suitcases didn't fit in the trunk. Had to drive back to exchange, missed an Everglades tour and manager was rude and didn't even apologize. They discounted $8 for the troubles caused.

I was very unhappy with my rental from FOX Rent A Car! After showing a low-ball price on their website, when I got to the counter to pick up the car in Kauai, HI, I was coerced/threatened into buying "loss of use insurance" for $10/day, because I would have to pay $70/day while the car was out of service if it was damaged, and since it takes 10 days to get parts shipped into HI - this would save me lots of money! I've never had this experience at any other rental car company.

I was a loyal customer to Fox Car Rental. I've rented a car from their company in Miami and Las Vegas. I accidentally returned my rental car to the wrong location. I would think any company that values their customers would at least have the decency to let their customer know that they are dropping off at the wrong location instead of taking the rental and charging a fee of $200, which is more than the price of the rental.

Run from this place as fast as you can! DO NOT, I REPEAT, DO NOT RENT A CAR FROM THIS PLACE. You have been warned... I reserved a rental car way in advance. I had to wait an hour for the shuttle to pick me up at LAX. Meanwhile I watched every other car rental company shuttle drive by. Fox was MIA. I called the office four times to ask where the shuttle driver was, and I was told he was stuck in traffic. Really, shouldn't they have all been stuck in traffic?

I rented a car at Ontario, California. I went to toll road and did not see any toll booth to pay. Got home and received a letter from VMS for violation of $40 as processing fee from Fox. That is not the violation itself. This is just processing. I guess I will receive another processing for toll road itself. B.S. No more rental from Fox.

They do not try to help you. They try to steal your money and then be rude to you over the phone. They try to make you pay more. They are not about their customers - they will scam you. I will never rent from here again. No one should. Not with the service they have. They are not the people you can even discuss anything with. So before you trust them with your credit card info do your research. Regret them since the moment I first walked in... #dissapointed

I booked a car rental 3 months in advance through Expedia for Fox Rent A Car, scheduled for June 15th 2015 out of London Heathrow airport. The following problems occurred: They have no desk, telephone number, or presence at all at the airport. We had to ask information how to get to them. They claim to have a shuttle from the airport. They do not. You have to take a city bus to the Sheraton hotel. There are two Sheratons on the route and the bus driver let us off at the first one. That was wrong. It should not be up to a city bus driver to get us to a rental agency. There are no markings on the hotel for the car rental so you have to walk in and ask the front desk.

I booked through a third party site and received a rate of $13/day. My total with taxes should have been $82.55. Upon returning the vehicle to the Myrtle Beach airport location, I found out that my card was charged $313 on the day of pickup (4 days ago), and they charged me TWICE today for $82.55! The desk representative was the same incompetent person who processed the transaction upon arrival. Now, my credit card is tied up with close to $500 from this shady company for 4 days in a VA Jetta with intermittent air conditioning. I've tried reaching corporate customer service and it goes straight to a message saying "no one is available to take your call. I'm calling the BBB and my attorney first thing in the morning. DO NOT USE THIS COMPANY! Pay a few dollars per day more for one of the larger and reputable companies.

I want to commend Manager ** (sorry don't know his last name) in the Ft Lauderdale Fox car rental for jumping into action in taking care of his waiting customers. Seems like he got an influx of tourists at one time but managed to jump into high gear and take care of things. As being a manager myself I would like his caring for customers be recognized in some sort of way. Hopefully this gets posted in the right spot for customers to review. I will be going back for my next rental. Thanks again **...

My husband and I rented a car through Fox in Phoenix, AZ. There were a couple of people in line ahead of us that were very angry with the service, so this should have been our first clue. We rented at a great rate through Orbitz and informed the representative that we were not interested in any extra insurance or roadside assistance. We wanted the rented rate. He verbalized to us to initial on the contract that we were waiving the services but in actuality, he had us initial that we're purchasing it.

I rented a car on 5/1/2015 from the Royalton resort in Cancun. Only drove to Playa del Carmen and back, so returned the car to the parking lot of the resort around noon. We were met by a young man who took the keys and said he would take care of the return. I was charged for two days when I only had the car for about 4 hrs. I will pay a whole day but not two. They had to forge my signature for two day charge as I only signed for one.

I rented a convertible Camaro from Fox car rental in Miami, Florida for my birthday in April 2015. For 4 days and 2 days into the rental, the top of the car didn't close or open. The button wasn't responding and I decided to give Fox rental a call and notify them about this problem. They notated what I called about and I then asked them if they can reimburse a partial amount from the total. They said yes, $75 will be returned back on top of the $150 deposit when the car is returned.

Manager was rude. Probably 20 people waiting because there were no cars available. When I asked manager what was going on, he told me not to point my fingers at him. Don't know what he was talking about. I had my hands open the whole time and not in the least threatening matter. Very unprofessional. UNorganized. Will not use them again.

I rented a Nissan Altima and Fox rental roadside allowed someone to forge my signature and switch the Altima for a KIA Optimum. A supervisor told me their policy is not to ask for ID when switching a car. He also lied and told me, "No one signed for the vehicles to be switched." The car is still missing.

I realized this was a mistake immediately upon arriving at the office. The place is very low rent in appearance. The cashier/attendant was very short in what she was telling me, talking very fast, annoyed by questions, etc. Very rude. I have tried to call to see if I could extend one day. No one will answer the phone, all day. 30 min hold and I gave up more than once. 24/7 chat line has no one available to chat - they will get back to me via email when someone is available.

Rented a car at Tampa Airport for two weeks. When it came time to return car, it would not start. Noticed that battery terminals severely corroded. Called for highway assistance and left car where it was after waiting 4 hours to get to airport. I guess you get what you paid for! NEVER AGAIN!

I rented a car from Fox Rental for the weekly rate of $139 and told them I had my own insurance. But after a long wait over an hour at the airport terminal in LAX waiting to be picked up. When I finally arrived at their rental place the customer service representative told to initial the contract and being in a hurry to leave I initialled on the insurance part without reading the fine line. It doesn't end there. They tagged on other hidden fees which they never disclosed including penalty adding up to $450 dollars. This type of business tactics is outrageous and shouldn't be allowed. If you need more information regarding this matter I have all the documents.

First, we arrived late because our flight was delayed and they gave away the car that we rented, we ended up with a tiny car. We rented a car in Tampa and with it being 100 degrees, the AC barely worked. Also we got a flat tire and we called roadside. They put the donut on which is ok, but now we are stuck driving on the donut. We called Fox and they told us to go to Firestone and get it replaced. This isn't our responsibility, we are on vacation. They told us to do the spare ourselves and wouldn't bring another car. I booked to save money and I really got what I paid for. Never again.

We picked up our SUV in Los Angeles - had the vehicle for 5 days, dropped the vehicle in Las Vegas. Got the bill when we got home and found out they overbilled us. Called Customer Service for couple of days, they always put you on hold but they DON'T answer!!! Just today May 28, they answered. It took them 45 mins to get a customer service rep. Lo and behold, that person (female) was very RUDE!! Doesn't know any manners talking or taking care us customers. The final word from her was, "thank you" and Hung Up!! I'm telling my family & friends about Fox rental cars… Very BAD service!!!

My husband and I rented a car from Fox out of San Jose, CA. Problem #1: Our flight into CA was messed up and the airline was trying to get us to our destination but the only option they could offer that was close to getting us in on time was an airport 30 miles away. We called Fox to see if we could switch our rental location and the price went from $400 to $1200! There was ZERO customer service! The only way we could get Fox to communicate was by posting an angry post on Twitter. At that point it was too late and we had to settle for 4 flights and 22 hours of travel to get us from NY to CA (original destination).

I booked through FOX's website. I've gone with FOX 3 times over a few years, but doubt I ever will again. Even if Fox has prices that best most other agencies, a customer should be able to expect quality customer service and a nice vehicle. NEVER have I received a clean car from FOX, but that's small potatoes.

The car was rented was from 5/13 thru 5/17 and stated that I could not use my own insurance and that I had no other option but to purchase fox insurance. I bought a copy of my own personal insurance verification and I was still unable to use my own insurance and I had to purchase insurance that I was aware of this. They had three different insurance options and the only one that I could get was the one that was in the middle so therefore I still did not have an option because your representative stated that I had to get the one in the middle.

I rented a car from Fox Rent a Car in Las Vegas 4/23-4/26/2015. Shortly after I returned the car on 4/26 (in fact on the way to the airport) I realized that I had left my camera in the console between the two front seats. Immediately after my flight home I called Fox, and called them daily for about a week, trying both the lost and found extension, and the customer rep phone numbers. I was able to reach a live person just once, but left many voice mails in increasing desperation to retrieve my phone. A customer rep tried to help, told me she should contact the local branch manager and definitely get back to me about the whereabouts of my camera. I never heard back from her, or received any phone call back from the numerous voice messages left on lost and found, and the local Las Vegas message machines.

Rented the car for the day, cost $49.00 dollars one way from Orlando to Miami. Great price, until they took a lot more from my account. Never use Fox, they take additional money for a variety of reasons. I am suing them for the return of funds illegally taken from my account. There is no customer service with Fox Car Rentals.

I have been in line for over an hour, still not close to being checked in. I will never use this car rental company again... I am at the Vegas location. This place blows.

I have used Fox Rent a Car Orlando for the last 4 years. Only once have l had the vehicle l requested. Yes they tried to bully me into taking SLP and other insurances they say you need but to no avail. All the car hire firms try it on not just Fox. They did try and give me a lesser grade vehicle but l stood my ground and ended up with a substitute l was happy with. I have been traveling to Florida for the last 16 years and used all the car rental firms. I prefer using Fox because l don't like driving on and of the airport, and l think it's quicker using the shuttle than standing in a big long line dragging my bags along. Fox Orlando are not perfect but neither are the others. l would rate Fox 7 out of 10.

You would not expect to rent a car and have your credit ruined. Alas, that was the case for me. Fox rental car company is the worst company I have ever had the displeasure of knowing. A couple of days ago, on May the 11th of 2015, I was coerced into letting Fox rental car company perform a credit check on me. Prior to allowing this abomination of a company review my credit, I asked if this would reflect as a hard or soft inquiry. Both reps on duty assured me it would be a soft, despite my second question into whether or not they were sure, to which the female employee rudely told me "Yes, I've already told you yes. I don't know what your definition of soft or hard is, but it would not reflect on your credit." However, I have checked my credit score today and these monsters have performed a hard inquiry. Why you may ask? Because I did not have my credit card or flight itinerary with me.

First of all when we picked the car up it was very dirty, seats stained, didn't seem like it was running smoothly. We were in San Diego and received a citation for the vehicle not being registered. We had to pay a $40 fee and tried to fight it. The company said they would pay the citation and didn't. San Diego city sent me a bill for the unpaid ticket. This was after Fox Car rental said they would pay it. Was a miserable experience trying to get this resolved.

What a scam! Just rented a car with Fox Car Rental in Orlando area and had a charge for $12.80 for an electronic toll. Huh?? Turns out the toll itself was only a buck or two. However, once you "activate" (i.e. Drive Through) any electronic toll, Fox Rental Car charges you $2.95 for EACH DAY that you have the car, even though you only went through ONE toll on ONE day! Crazy! I thought I got a better deal with Fox's low price. Guess not! They will find one way or another to scam you. I can't believe they get away with this. No more renting from Fox for me!!!

Was using Fox Rental for the first time. It will be the last time. Had a reservation for a convertible from the Phoenix airport. This reservation was made several months ahead of my schedule visit. When I arrived at the counter, each counter attendant (4 - attendants) had customers. There was only one couple ahead of me in line. 3 of the 4 counter attendants had to ask the 4th attendant for their customers' cars. The 4th attendant was calling down stairs for every customer's car. I stood in line of 15 to 20 minutes before I was able to get to the counter. When I got to the counter, handed my confirmation information to the attendant. They couldn't find my reservation. They finally found my reservation, but now couldn't find a car for me. My attendant and the other attendants told the manager that things were not going well. The wait times was were too long. But nothing happened. Only apologies were given.

We rented a vehicle in Phoenix for Spring Break. The gentleman at the counter never offered insurance, so I didn't ask. Before leaving an employee checked the exterior of the car with me very quickly and stated, "No damage." I had upgraded to a Dodge Charger (that's another story) which sits low and has the air effects on the front of the car. When I returned the car the employee immediately goes to the front of the car and gets down on his hands and knees, finds a scrape under the car and says I've damaged his vehicle and makes me write an incident report.

I recently rented a car at LAX and had a change of plans that required a Las Vegas drop off. I tried unsuccessfully for 2 days to reach Fox to see what the drop charge would be. When I returned the car I was charged an exorbitant fee of $200. I explained my situation to the customer service rep and the manager on duty to no avail. In fact, the manager was quite rude. I rent cars frequently and will never rent with Fox again.

Before we leave I look online for the phone number and directions... google keeps taking me to rentalcars.com. Email replied and says it is NOT thru them but I have a confirmation # that Southwest Airlines gave me so I am not worried. I told the woman that my brother has a short time to live and that I needed a van to accommodate a wheelchair... So we drag our brother and all our bags onto the shuttle...

First of all, if I'm ever in Florida I'm gon' rent from another company. I've used for my 3rd time now, used to use Hertz, but took a pay cut so had to find another company. The Ontario airport location in Ontario CA has friendly staff. They explain any and all charges upfront and the car was clean. This last time when I returned the car, went in to pay and the total came out to be cheaper than quoted. For those of you who say that the bill was more because of the deposit, all rental companies charge a deposit, and when you return the car the deposit gets refunded, the card issuer can take 5-7 business days to return the refund, so it's not the car rental company's fault.

Made a reservation with Fox through Orbitz. Car rental confirmation was $844. Charge to my credit card was $1469. After spending 3 hours hanging on the phone, I'm told it's because we added a second driver. Never once did the guy behind the counter tell us that there would be an extra charge nor did he explain the charges on the contract. I guess the original driver should have asked about the charges, but arriving late at night our time, we were really only thinking about a bed. We did get a $75 rebate.

Well we ordered a car in November 2014 through Booking.com for a car in Phoenix Airport on 4/8/2015. This car was paid in advance $444.73 for 2 weeks. Got the car, used it for the 2 weeks and when we turned it in my husband reminded them that it was already paid for. When we got home we got our charge card and we were charged again from Fox for $384.58. My husband has repeatedly tried to call the billing department and was left on hold for at least 40 mins. at a time. No one has called us back, we could not leave a message. We have called our credit card company and stopped that payment. Your customer service is terrible and we will not be getting a car from you again.

LAX location. Extremely slow transportation to and from terminal, then 30 - 45 minute wait times for a car. And again, did not get the class of car I reserved. On April 15, 2015 it was an hour and 50 minutes from terminal curbside to exit from the agency. I'd reserved a smaller car for a very specific reason (parking situation at my destination) but was put into a Dodge Charger. The car was not particularly clean - dust on the dash and water spotted all over exterior. The return to the terminal after drop off was worse than the pick up. I waited an hour and forty minutes just to get on their bus, which was actually their second bus as the first one just rolled by about half full. I made my flight by about 5 minutes and under a lot of undue stress.

I rented a car on April 16th at SJD after booking on www.carrentals.com. Upon arriving at the rental location, I learned that I was required to purchase insurance on the vehicle that amounted to $30/day. This was not disclosed in the confirmation at the time the reservation was booked. Moreover, I just completed a reservation on the www.foxrentacar.com site and found the same to be the case. There is no reference to "mandatory coverage," only "optional coverage." This misrepresentation by Fox is deplorable. As a business owner, it's amazing that a company can engage in deceptive and misrepresented business practices. And apparently, with no consequences.

You will initially think you are getting a good deal until weeks later your credit card is charged time and time again. When you call to get support you'll wait AT LEAST 45 minutes for someone to answer. If you're lucky enough to have that kind of patience, when you finally get to talk to someone they won't have any idea what the chargers are and will claim they didn't come from them. HUGE MISTAKE BOOKING WITH THEM! DON'T DO IT!

Beware! Beware! Beware! Zero Stars! I wish I read the reviews before I went with this company! I went with Fox as opposed to a major car rental agency strictly based on price. My 1 week estimate via email confirmation was $167.00 not included tax and tourism fees. When I returned the car the bill handed to me was $586.00. They sneak in insurance charges, roadside assistance and other fees into their bill. Thankfully I did not sign anything requesting these additional charges. However I have spent hours upon hours upon hours trying to reach someone from customer service, no luck... My review echoes many of the other reviews seen here. This is just a terrible terrible company! DO NOT USE THEM!

Rented from Fox. Driving in California we accidentally turned onto a toll road and did not have any opportunity to pay. About 2 weeks later we received a $3.26 toll to pay in the mail. Then Fox sent us a letter from a company that they use to process tolls (VMS) that charged us an additional $40. I don't mind paying a reasonable processing fee but this was out of line. I will never rent from Fox again.

Fox saved me when I was stranded by Dollar-Thrifty. I had processed a prepaid reservation for a Thrifty rental car in March 2015, via their contracted 'third party' CarTrawler data service. I arrived at the Thrifty rental counter in Orlando in April. After running a 'soft' credit check, Thrifty refused to provide me with a vehicle, even though I presented my CarTrawler prepaid reservation, a valid driver's license and a VISA debit card with access to sufficient funds. After inquiring with several other car rental companies about their rental requirements, I visited the 'off site' car rental company FOX. The counter agent was professional and courteous. Even though I did not have a reservation they provided me with a Toyota Corolla with the same VISA debit card and driver's license. I was even able to drop the car in Tampa, as my original itinerary required. If it wasn't for Fox, I would have been left stranded in the Orlando airport by Thrifty.

Employees that will lie to you.

I reserved a car online with a coupon and total was 91.36. When I got there we were charged $395. The deposit was 150. However the charge was 200 over the original price. The lady at the front desk was rude and the person on the phone was even ruder. Seattle airport.

Not surprised to find many other complaints like mine: double shuttle from airport not disclosed even though I called them; long waits; car I confirmed was not there; very unprofessional people and atmosphere!! Got home to find they charged me $213 extra when they quoted me $60 extra!! I'll use all means at my disposal to resolve this and hopefully put them out of business!!

Southwest airlines made a reservation in my name since I booked airline tickets. When I got to the fort lauderdale counter I informed the gentleman I was not a licensed driver & a disabled veteran not even able to drive but my fiance could drive. He told me that I have to pay for a second driver regardless. I asked to have the reservation put in her name, he refused. It was 1 am in a offsite parking lot. I was not able to get another car, he informed me that I have to pay for it and I have to pay an extra $80 regardless.

My husband and I visited FL from 2/10 to 2/17 (one week) this year. We landed in Miami and picked up our rental car and drove to Key Largo. I was told that with a rent a car, the tolls would show up on my credit card. Now, our visit was in Feb. and I am still receiving toll charges as of today 4/7, so far adding up to $53.80. I became concerned about these charges and called FOX many times. Tried to get someone in their billing dept. and kept being transferred and listened to the phone ringing, sometimes for as long as 30 minutes and no one answered. I was never able to reach billing.

Hidden fees, POS car. Low life scum run fox rental car.. I will never rent here again.

Never ever rent from Fox Rental Car! I rented a 9-passenger van at Fox Rental Car through Expedia in Antalya, Turkey. When we arrived, the Fox Rental Car counter was not at the airport, however the Expedia confirmation clearly states the counter is located at the airport. We had to call the local Fox Rental Car office and someone finally showed up 30 minutes later. Not only did they not have the van, the guy had an attitude and told me I needed to confirm the reservation, even though the Expedia confirmation states "No need to call us to reconfirm this reservation".

It's says to be accurate and fair as I write my complaints or what not... But how can I be fair when we can't even get any response from them ourselves. Can't even answer their phones as my wife calls them. Seen one review that reflects a little of our situation posted by **. One guy said he rented for 6 1/2 days at $246, we rented for 5 days at $279 with the $200 hold which was to be refunded. Where's the $200? Now my wife's on the phone saying "hello" while of course someone is on the line talking in the background. TERRIBLE!!!!

I rented a car from the Izmir airport in Turkey. I chose Fox for their seemingly better price, but regret not using one of the big car rental agencies. We had to wait for the attendant to bring our car-- he was very aggressive and rude (he actually squealed the tires). We added a GPS to our rental-- this cost the same price per day as the actual car. This may have been okay, but the GPS had clearly not been updated, so we couldn't find the city (a popular tourist destination) requiring us to use Google maps on our phones--costing us even more. In the end, it cost us more for less.

The guy at the counter conned me into getting an upgrade. When I realized what he had done I requested to be lowered down to what I wanted originally. He stated that he had already swiped the card and he could not change anything. I asked to see the manager and he stated that the manager couldn't help me either. I took it upon myself to find the manager and he told me that he could lower me back to my original booking.

This is a sad but true story. If you are ever approached by a person at an airport representing Fox Rentals beware. They are going to direct you to another car rental agency if they have no cars (which they shouldn't have, as we had a reservation months before) we got referred to Firefly. There was no talking to that lady. She did her thing adding this and that, and indicated we had nothing to worry about. My input wasn't accepted at all in the 5 minutes it took. My trip should have been $265 upon arrival for 7 days. Well I paid over $665. Thought I'd need another job.

We were not informed with reservation at time booking or after checking in that the contractor Hawaiian Car Rental did not open daily until 9 am. Our flight boards at 9 am, we had to make the decision to leave the car with keys locked inside.

I was charged for gas even though I filled my tank at the station right next to the car return. I didn't notice the charge until after I left. The person at the car return didn't mention the charge. She just charged it to my credit card. Shabby. I will never use them again.

My experience with the Orlando office was horrible. The representative lied to me about several key item in the rental agreement. She told me the upgrade would be $25.00 a day, not $25.00 additional per day. We ended up paying $48 a day for Kia economy car. Additionally, she told me I would be refunded for the unused portion of the prepaid fuel. Additionally, she do not tell you that refusing the insurance is an option and charged me for an additional driver when your spouse driving is suppose to be free. When I noticed the discrepancies the next day, I called customer service and was told I would have to drive back to the Orlando office.

I've just spent an hour on the phone waiting for a customer service agent (3 different numbers tried) to confirm a booking from San Francisco airport. I'm on holiday from the UK and time is of the essence. I could never trust a company that can't even be bothered to answer the phone, so I recommend you stay away from these guys.

When I return the car, they ask me to fill out the incidence report for the damage which was there before I rent the vehicle.

They did not uphold reservation and I ended up paying double for the reservation. They said that Orbitz is responsible for sale advertising, not them. I will never rent from these people again. They have zero customer service and are the worst business to deal with.

This is my tenth time I have rented from Fox. I have used them in Los Angeles, Fort Lauderdale and Miami. They are my first choice for value. I was even provided a free upgrade of my choice in Los Angeles on one of my first time renting with them. In order to get the lower rate, they are offsite of the airport. That is only a few minutes inconvenience for the savings. I have used other rental companies who have older vehicles for the same pricing and that is not comforting. So, if you want upgrades at the same pricing of compacts, go to Fox. Always looking to share value with others!

I received a confirmation from Fox Rent A Car for my rental on Tuesday March the 17th for a Thursday March the 19th pick-up. When I arrived on Thursday to pick up my rental I was told my reservation was canceled. I was charged 3 times the amount that I was originally quoted on line and was told I had to take their insurance and roadside assistance it was not an option.

BEWARE - DO NOT RENT FROM THESE COWBOYS. Rented a car in Las Vegas. Booked via a third party provider and was overcharged what the website quoted me by Fox (later refunded the difference after spending hours on hold and having been given three different numbers to call). The rental car outlet is off the airport - a bus ride to where the respectable companies are situated and then another shuttle from there (of course this is not disclosed when making a booking).

I am writing because I feel you should be aware of a dishonest employee at the Orlando, FL location. I went through Economy Booking and was happy with the price. When I got to the counter, ** was helping my family with our reservation. She asked me if I needed liability and I told her "no." I am handed the invoice and it said we were being charged for SLP. I told her I did not need it because I had full coverage auto insurance and the credit card I was putting it on covered it as well. She told me, "You have to have SLP. It is required by Florida." Because this was only my second time renting a car and I trust employees of reputable companies, I said okay.

I rented a car, and it was all good until when I saw one charge of 400 dollars more than the total estimated charges! There was no staff available to talk to me when I returned the car, and since then I've been trying to contact the customer service by phone, but nobody answers the line. I have also tried to contact them via internet (live chat), and it says there is a wait time of 30 min for a representative be with me!!! That rental company is a mess! I STRONGLY DO NOT RECOMMEND!

I wish I had read these reviews before I ever got involved with these people. We went to the Fort Lauderdale airport to rent a car for which we had a reservation price of $351.51 for a pickup at Fort Lauderdale and a return to Fort Myers with no mention of any drop-off charge. The agent told us that he will was going to upgrade us to a larger car at no cost. When we got the bill it was for $610.60 which included amongst a variety of things, a drop-off charge of $72.13 and an Upsell of $160. When I called the company I got on a chat line with ** and was told it was too bad. I had signed the checkout sheet and in any case, the money had already been charged so there was nothing I could do. I protested this through American Express and am writing for to the Atty. Gen. of Florida and the Federal Trade Commission concerning this and all the other disreputable practices of this company.

Horrible experience in Panama. No airport counter. Had to take a hotel shuttle to get to office in nearby hotel. Office at hotel was closed. Had concierge make numerous calls and finally got someone who said that in spite of our reservation there were no cars for rental. Eventually, a car was found and brought over to hotel. I had rented a mid-size SUV through Expedia but only car available was a Chevy Aveo (a compact car). My rental rate was not modified in spite of the difference in car category. Furthermore, I was told that I needed to purchase not only SLI insurance but also CDW. I showed the agent my StateFarm insurance card, but the rude manager told me that that was insufficient and that I needed to have brought my full car insurance documentation.

I wish I would have read these reviews before I booked with Fox. I have never experienced such unprofessionalism. I had left important documents in the car (passport, birth certificate, marriage certificate, etc). I believe they slipped in between the seats in the back of the car. We were in such a hurry to get to the airport that we completely forgot to get them. We take responsibility for our negligence but we called immediately after we landed home and left a message. We called additional times and asked for a response. We did not receive one at all. We have been calling daily and only getting voice mail. I have never had a problem with any other car rental in the past. Saving a few dollars is not worth the hassle. Please please reconsider Fox, do your research. There is a reason why so many complaints. I’m shocked they are not out of business.

This happened in Cancun. I went and I thought the rent a car with my reservation I supposed to rent a camaro 2014 and when I get there they asked me for $40,000 dollar. That's ridiculous. With the kind of money I can buy one brand new. They told me that $40,000 is yours for the deposit. I was so angry and disappointment of all this company. In their website they never say nothing about $40,000 deposit. I never going to come back to this company, just insane.

Nothing but trouble. I made arrangements to rent a mid-size car (Corolla or similar). Seemed like a decent price and they had a shuttle from the airport to the rental site. Fox caught me at a weak moment because one of the passengers just found out their step-mom passed away, so I was convinced to buy the insurance.

We reserved and prepaid a 4-door car but ended up to downgrade to a 2-door car. The manager agreed to give us $35 refund for the inconvenience. But it was never honored. First they said we would get a return. Then the staff claimed the manager was not there when we returned the car, so we had to call them back after our trip. But no one ever answered the phone, nor return my message. Made a claim at BBB, FOX never responded to the claim! What kind of business does not care about their reputation at all?! Such a dishonest business! Don't ever go to this place!

Worst car rental experience ever. Among many other negative things we were charged on a card that was just supposed to be an authorization until the end at which point I would put on another card. Was charged about 70 bucks in exchange rate fees from the charge to Canadian Dollars and return to US. Every person I encountered was rude. Offsite dingy location. Horrible customer service. Go with a reputable company!

The two male individuals working on 2/9/15 the morning shift was a bit rude and nasty-- not helpful at all... The Miami airport location have the worst customer services. When I ask for a manager to help me with my concerns he had no empathy or eager to help me get a rental car. He was at the desk engaging in other personal conversation with the other male individual who was with a nonchalant attitude... So unprofessional. The claimed Manager sent me to go rent a car at Advantage. They appeared to be racist. Get new employee at the location PLEASE, I would like to continuing renting cars with FOX.

My wife booked a rental from Fox Rent a Car San Diego through their website for $85. Taxes and fees included. This was a week before our trip. When we didn't get a confirmation email, I called their customer service the night before our trip and was given a confirmation number and a price of $87.78. After traveling all night we boarded their bus and got to their off site location only to be told our reservation was cancelled. And offered us a 2 level downgrade with an increase in price of $35. Their customer service was of no help. Buyer Beware! Stay away from Fox Rent a Car.

Here we are in Hawaii. We rented a SUV because of our golf equipment. What we were told were the SUV was not available...they would put us in a minivan. I complained but to no avail. We stuffed our equipment into a minivan and realized it was so old it still had a cassette player in the dash. Okay, so we take off thinking we'll make the most of it. Few miles down the road the car starts feeling shaky, and hearing metal on metal after applying the brakes, I realized it was not only wheel bearings but no brake pads at all. We called the local office and got a horrible response, "Bring the car in...will we replace it." I told them I was not going to drive this dangerous car one more mile. He didn't even care. This is the last time I will ever rent from Fox. Never, never again. Stay away, people. This company is bad, bad news.

Fox charged nearly a 40% additional daily fee that was not disclosed at the time of rental by the agent (LORLC). This fee was something that no other rental car company I know charges. I will never rent from Fox again, nor will I allow any employee to rent from them for company business. Deceptive practices.

Had terrible experience with Fox rental this January 2015. Car broke down and roadside assistance number had me on hold for 35 minutes, then someone answered asking my problem, then put me on hold for another 25 minutes. Tow truck showed up two hours later, returned car for a swap and complained. Manager begrudgingly gave me a $5.00 rebate! Are you kidding??? I spent half my day on the phone for $5.00? Be aware that they are impossible to reach by phone, the office OR roadside assistance. Manager had lousy attitude saying that he wasn't responsible for towing company or roadside assistance number. Well then, who is??? STAY AWAY!!!!!!!!!!!!

To the many dissatisfied customers addressing the inoperative communication system that Fox Rent A Car provides as a faux response team. Be aware, any problems from minuscule to PERILOUS cannot be resolved via their phone lines. I don't know if its design is in to favor them in house insurance policies they badger you into buying which they technically will not honor their claims. Or a system undermanned so as to not be effective. Or maybe a computer glitch they refuse to address. One thing for certain any company that directly ignores such a PROBLEM SHOULD BE INVESTIGATED!

We made all arrangements through Expedia. When arriving in Puerto Vallarta, Fox Car Rental was nowhere to be found among the other more reputable car rental agencies while exiting the airport. Upon making an inquiry was told to wait at the end of the drive and a shuttle would pick us up in 5 minutes. More than 30 minutes later a van came and brought us to the office located less than a 5 minute walk away. We were told we had to pay an additional $400 insurance for the two weeks. After reading many reviews others have experienced the same from $200-400 +.

I am very satisfied with my recent rental at Fox. I was able to secure a Camaro for a total of $388 for 11 days in Fort Lauderdale, Florida. The shuttle arrives at the airport every 10 minutes at a designated stop. They did not have a Mustang, but tried to get me to pay a little extra and settle for a Camaro. I knew right away that they did not have a Mustang and requested to be placed in a Camaro for the same price. They honoured the agreement. I did have to return the car twice for minor mechanical issues but was promptly placed in another car. The company issued a $60 credit for the inconvenience. The $150 deposit appeared back on my credit card within a few days. I will definitely consider Fox Car Rental for my next vacation.

Worst car rental experience of my life and it hasn't even ended yet! I reserved a minivan for our 8 day trip from to California for the holidays after having read several articles mentioning Fox and their lower prices. Everything said to reserve early to get the best price, so I reserved at the beginning of June for our trip in December. It was an amazing price - $456 for 8 days was a huge savings over the other companies. I was so excited about getting a great deal.

On December 28, 2014 I booked a Toyota Camry for my trip to Phoenix, January 9th - January 17, 2015 from Fox Rent A Car in Phoenix. The total was $168.08 which I thought was fairly reasonable. I booked through Economy Bookings.Com and prepaid the full amount. Economy told me I would have to pay the local taxes and fees. After waiting a half hour or so in line, Michael, the Fox Rent A Car representative told me he did not have a Toyota Camry and would I be happy with a Chevrolet Malibu instead. I agreed.

We arrived on the Fox shuttle bus from LAX relatively smoothly. From here our experience turned for the worse. Despite have made a online reservation, the line to the counter took an hour and 20 min. The lady behind the counter was helpful but said "the line was always like this at Fox." Once we paid for our car and had all paper work in hand, we were directed towards the pick up area. At this point we found a crowd over 50 people waiting for their vehicles. It was total chaos with no direction from anyone, one poor lady doing her best to direct people to their cars as they trickled in from the car wash. This process took an additional hour. Whatever you do don't rent from Fox rent a car.

On pick up the guy at Fox said our prepaid voucher was not valid as it came from a third party company. Even though he said our booking was valid. He offered to take our booking as *In walk* I.e. pay your money and take the car. Allegedly our pre payment was non valid and third party only. Fox? I've ** better.

Last summer our family rented a car for three days at Fox Car Rental in Burbank, Ca. to go from Los Angeles to Grand Canyon, Arizona. Yesterday we received a invoice from the Electronic Toll Service charging us $12.25 for a toll in the Bay area, San Francisco, CA, on the dates we were in Arizona. This is obviously an error because we never went to the Bay area.

We rented a car under my girlfriend's name and drove it for about 100 miles. When we stopped to pay the toll the car broke down. We called Fox Rent A Car road assistance number and we were told that a tow truck will come with another car in about 2 1/2 hours. We told the person on the line that we have an eleven month-old baby and a 7 years old with us. He said that if we could get transportation for my girlfriend and the children they will send a tow truck faster and that they will get us a replacement car.

I rented a car in the Phoenix airport and was charged a 150 deposit at the time of pickup. When I checked out they charged me 542 - which is the total of 392 + 150 deposit. When I finally got through to a customer service rep (their support center must have one person manning the phones, be prepared to call for hours and to be put on hold and to be hung up on). So instead of charging me 392 minus the 150 deposit, they charged my card 542 and said they would refund my deposit in 3-7 business days. They're making interest on the float and in the meantime I'm paying for that $150. It should be classed as a scam - won't be renting from there again.

After I rented the car, I read several extremely critical reviews on Fox and must say that I was very apprehensive. If I had read these previously I would probably have gone to another company, but my experience was very positive with Fox in Fort Lauderdale. Indeed, I had to stand in a big line to get my car, but the line wasn't much bigger than the ones you see in other companies, and the price I was paying was great. The staff that dealt with me was friendly and polite and I was very satisfied with the car. The USD 150 deposit took almost one week to be refunded and I was concerned as reviews on the internet had been very critical with charging and refunds, but I received the refund after a week. The only point that could be improved is the customer service phone, as it's not that easy to get someone on the phone to talk to you.

First of all, I didn't pay much attention when Orbitz said they got me a car at such a great price of $129 for a week. My Bad!!! We get to LAX and I have to call them because they are not in the airport - you have to catch their shuttle. So we do and it's an old run down shuttle bus with a man who can't speak English. He takes us miles away from the airport it seems to this place and I guess a few us like the price. We go to the counter and I had put the card in my husband's name but I didn't bring his credit card just mine. He said he would have to run his credit and I said “No, use mine.” And so I then was the primary driver.

Once we get there, the staff clearly is disinterested. They were more interested in retouching their makeup for whole 8 minutes while 5 customers patiently waited in line. When it was my turn, we get 3 different Stories in as many minutes. 1. You can't add your Spouse as a Co-Driver unless you pay $26 Per Day. If you sign up for the $46 Per Day Insurance. Then it's totally free. Never had that at any of other Agencies. 2. They *must* have to collect a Deposit of $200 even if you have a Valid major Credit card and a valid Driver License (And Well beyond Teen Age). When no other Agency collects such Deposit under same circumstances. I at least never paid one in last 13 years of Renting all over US. 3. The Car I got was a Rattletrap that had all kinds of noises coming out within 1 mile of the location. Can I have another vehicle? Not unless I pay $100 Change fee.

I have made one prepaid reservation with AtlasChoice four months before the rental, for a full size car in Fort Lauderdale. Arriving at FOX Rent a Car, they said I could only have a compact car, even with SUVs, Camaros, 4x4, at parking lot. I have lost 3 hours trying to convince the manager for an upgrade, but he was irreducible. He offered $50 refund for inconvenience, but how could I accept a compact car for 3 persons with 4 big luggage?? I have programmed this vacation for 4 months and they ruined it! After that I opened one claim to AtlasChoice, explaining what happened and they answered: “You should contact FOX Rent a Car!” I would not recommend AtlasChoice neither Fox Rent a Car for no one!! Ahhh and they never refunded me the $50! Pathetic companies stealing your money!!!!

I'm writing to warn anyone about using the "services" of this company. They may put your life in danger and run from the responsibility! We got a car with a technical error which led to a tire that exploded in the middle of the highway. We were lucky to guide the car to the side of the road, but it could easily have been a fatal accident. There was no spare tire in the trunk even though they're not allowed to rent out a car without it.

I had reservation for a convertible (Fort Lauderdale airport). Waited about 50 min in line, the rep asked me if I want a mustang or a Camaro. I asked, "what's the difference?" He said that the Camaro has less mileage. I said, "ok give me the Camaro." I didn't realize they charged me extra $15 per day for the car. When I came back to return the car I realized it and asked them why they charged me more. Their answer was "in the USA you never get something better for free!!!!!!"

On December 22 I rented a car at Denver Airport for 8 days, intending to return it on December 30. Because of illness and anticipated bad weather, I returned the car on December 28 to the rental at Denver Airport. The person at the counter indicated that I would receive credit for the two days still on the rental agreement. When I did not see the refund on the credit card statement I called and was told to call the credit card company because they probably made a mistake. I called again and was told that Fox does not refund money for early returns.

I set up a rental car in San Diego in July, paid in advance, and thought everything was good. When we arrived, they didn't have the car we had already paid for, but for an extra $55.00 we could upgrade and get into one right away, otherwise, it could be a few hours! We did go for the upgrade, with reservation. 6 months later, they called and told us we owed them another $55.00. 6 months later? Really?

Terrible experience. Booked through Priceline and it turned out to be Fox Rent a Car which Is operated at Heathrow by Easirent. Firstly, Hotel Hoppa shuttle bus driver denied me a free trip despite having the rental confirmation and I had to pay 5 pounds to get to the Sheraton Skyline Hotel for the rental location. Renal office is unsigned and pretty gritty and dirty, a bit smelly, generally unfriendly. Big problem with my pre-booked CDW and all damage waiver, which was booked through Priceline at the time the rental was booked.

This was, flat out, the worst car rental experience I have ever had. The airport shuttle was supposed to come every 10 minutes. We waited for more than 20. The shuttle was packed with luggage blocking the only door. We were sitting in the front so I told my wife to rush to the counter when the door opens and I would handle the luggage. She managed to be third in line. There were about 15 people in line in back of us.

We rented the car, and overall the experience was like any other rental car service until I checked my credit card statement. They had told me that I would be getting a refund as they charge for a deposit. My card was initially billed 657.41, which was shocking considering we got a Mazda 3... then the refund was issued a week later for 277.41, which brought the grand total of the rental to 380.12. The Priceline quote, and reason we chose this company was for 185.25. I called customer service and was told that I agreed to insurance and with the taxes the total was 380.12. SO, I was charged almost 200 dollars for a week's worth of insurance on a car I barely drove and did not damage in any way. I am writing this review to warn possible customers that they tack on fees w/o explaining that you will be charged, the receipts are also confusing.

The Montego Bay, Jamaica location is absolutely horrendous. I would never recommend them to anyone. Besides being completely behind the times with no computer access for any of the employees, they charged me after I left for what I don't know. I arrived at my appointed time and had a very difficult time with the clerk. Hidden agendas and hidden fees. Clerk has no clue what to do. Vehicle I got had a hole in the taillight, one door a different color than the rest of the vehicle. The radio was not programmed and was still in Japanese. From the moment I drove off, I could hear sounds in the front end of the vehicle. I had to put oil and water in the vehicle because the vehicle needed it. Every time I turned the car, lots of loud noises. They claimed the car was washed but I beg to differ.

Through AutoEurope we booked an SUV and full size car for 6 adults and two babies 2-3 months prior to our trip. AutoEurope sent us to Fox. Upon landing in Fort Lauderdale we had to shuttle to the company. There was an hour wait before being seen and the waiting room was full so we stood outside with 2 little ones under 15 months. It was 28C!! There was no SUV. They said they did not have the SUV booking and gave us two full size cars. The whole process took 90 minutes. The rep we dealt with could not have cared less about our issues, our wait and she could not do the refund, making us complete it on our return home. I would not deal with Fox again and I am very disappointed in AutoEurope.

The Fox Car Rental office in Puerto Vallarta must be the worst in the world. We booked a van in January 2014 for the time period over the Christmas holiday in December. We arrived at the airport. Confirmations were received. Upon arrival in PVR, there was no one staffing the Fox kiosk in the airport. The agent at Thrifty Car Rental offered to call the off-site Fox rental office. Handed the phone, I was told by the Fox office that they did not have a van available for us, but would make an attempt to find one from another agency. The office manager stated that she'd be over in "five minutes" to pick us up at the airport.

Never ever rent a car from Fox! Before renting a car from Fox beware of the following: You may get a faulty car that may break on you. If the car breaks down, you will be referred to a local repair shop [since they have very few locations mostly in airports and cannot offer you replacements] and may ruin your trip. You will be asked to drop the car off-the airport, take a shuttle that would not drop you - NOT at your terminal, but at a place, where you can take the "airport shuttle" to reach your terminal in Las Vegas. Fox will only reimburse you of the day that the car spent at the airport, and will not offer you any compensation for ruining your holiday.

We reserved an SUV in Oct 2014 for Dec 28 2014. Upon arriving we were told that they were overbooked by 700 cars due to 3rd-party reservations. We were told that the only car available was a Toyota Corolla!!! They still had cars in the lot but would not budge on the Corolla. We ended up going into a Chrysler 300 for a huge up charge. We were told we would receive the $250.00 deposit back when returning the car. We returned the car 3 days early and were due a credit for that. Our credit was $260.31. We were ripped off in every sense of the word. Also, they were nearly impossible to be reached by telephone. If we had not pre-paid we would have gotten on to a bus and taken to several different car rental places until a car was available. Many people were inconvenienced. TOTALLY SHYSTER OPERATION.

I rented a car with Fox in Orlando for 10 days. On my way to Airport Terminal using one of their buses, I left one of my luggage behind. I noticed that only when arrived home in Brazil 14 hours later. The problem is that I've been trying to reach Fox Customer Service since then with no response whatsoever. Tried all possible channels: e-mail, filled a report on their website, send a message through facebook and nothing. The most annoying is the the phone - nobody answers. Tried more than 100 times. The bags has all the gifts that I bought to my family for Christmas, which means that there is a lot of money there in goods. Poor customer service assistance.

We rented a car on X-mas eve in Miami. When we got to the car rental office a few minutes before midnight, it was packed with one person working the counter. It was late, our kids were tired but we had to stand in line for an hour and a half. It was disappointing, I called the main office only to be told that "we know, we tried to reach all the supervisors 3 times but no one picks up." This is coming from a national company! But that was only the beginning of the horror. We finally get to the desk to rent. I reserved a standard car as we have 2 kids and luggage. We were advised that all cars from that class were already rented and all they had were the Chevy Camaro. The reservation agent readily conceded that there is no way we will fit in the car but we have to take it as there is nothing else left. We were further explained that reservation is NOT a guarantee of anything and either we take the car or else... It's first come first serve.

When you rent a car and it's dark and rainy and the car looks black to you and the next day it's green and you still point out 4 obvious imperfections that were not included on the contract, does that company still have any credibility on their self-inspections of their cars. Fox rental company rented me a car. I pointed out that the car had 2 broken hub caps and a key mark down 2 doors and a quarter panel dent that they had to add to my contract. These were so obvious that I saw them at night in the rain. But then I return the car during the day and they say I owe the $275 for repairs to the paint for swirl marks that are obviously from them cleaning their car. This was in Florida where there is bugs and sand everywhere. They neglect to admit it could of been them cleaning the car and their poor inspections that could of caused this whole problem. Instead the manager would rather lie to me and insult my intelligence by telling me they don't wash or buff their cars. That they only rinse them with water and let them air dry. Here take a look. What do you think?

Rented car at Denver via Expedia. When we got to the airport I was charged the Expedia amount plus a "deposit fee" of $289 that they said would be credited back to my Visa. It never was credited. The Fox site for billing questions does not work.

We got what seemed to be a great deal on a compact car in San Francisco, but reality was far different. A completely stripped down Nissan Versa awaited us in the garage, and it was filthy both inside and out. The car also drove poorly, hesitating whenever the gas pedal was depressed. Our experience with other car rental companies, while varied, has never been as crappy as with this one. Rest assured, we will pay more rather than ever rent from Fox again.

Arrived in Fort Lauderdale to a filthy, run-down hovel. HUGE line of people picking up cars for the holiday week, only three slots behind the counter. No eye contact, no desire to move things along. Agent seemed angry with us for declining their exorbitant insurance fee. Finally our paperwork was done and we were sent out to the lot - no one there to tell us where to find our car. Brought us out a Ford Fusion after an hour and a half wait. Loaded up our luggage and proceeded to the long line of cars waiting to exit their lot... yes, another line for a scary-looking dude in the checkout booth to check the paperwork and let us out - at least 10 minutes per car if not 20. Finally it's our turn. They won't release our car b/c apparently it's overdue for an oil change.

Rented a car and was charged more for insurance than I signed on for when I booked online. The car was not in good mechanical condition. When I arrived at my destination 17 miles away, I called to try and get help and asked if I could get another car that was not in need of repair. That was when the excuses started that are way too lengthy to list here. The hold time for the numerous phone calls (all directed to their CO), which were never channeled to the rental office, was over an hour. One, just one, of the excuses is that "this is a busy time of year." Really? You didn't know that Christmas was on the 25th this year? I'll pay a little more in the future and go with a company who is willing to take responsibility and not make excuse after excuse. Never FOX again. BTW, the shuttle driver was very courteous.

It doubled the price to keep the car one extra day. Not a very good Customer Service in Phoenix. Miami and Fort Lauderdale they treat us a little bit better

Double Problem. I booked a Fox rent a Car thru Car Rental 8.. Fox straight out lied to me at their counter. Over-billed me. Was the additional insurance.. He said I must take it.. I questioned him about, I believe my C/C covers this.. He said "If you wreck my car.. I'm coming after you," not your C/C.. Everyone take this insurance.. Cost of the pre-paid & Pushed us & lied.. He said everywhere in CA was $3.50 gal, theirs was $2.82 gal.. You're stupid if you don't buy it here... Everywhere we traveled in CA it was $2.82 or under...

I made my reservations for a compact car for a Compact car @$153.00 for the week (12/10-17/2014) on their website. When we got to the FOX rental car "shack," we were greeted by an agent. I handed him my paperwork. He proceeded to tell my that the car in the class I reserved was a Chevy Sonic with 45,000 miles on it. He then switched us into a Nissan Sentra for $90.00 more. It took an hour to get this done. I was NOT informed of a $150.00 security deposit that would be charged to my card. I found the entire transaction to be lacking professionalism.

I received notification on my credit card for toll road charges. I never used a toll road with the rental car company. I immediately contact my credit card company indicating that the toll charges were fraudulent as I did not take a toll road while using the rental car. My bank was able to decline charges and I submitted a fraudulent case for the toll charges. Today in the mail, I received a notice for another toll road charge indicating they tried to charge my credit card (which I closed due to this fraud). FOX has unethical business practices. Additionally, I find it interesting that they misrepresent themselves as the Highway Toll Administration, when the address on the envelope is Fox Car Rental's address for the additional charges for the toll road (a different amount than what was initially charged on the credit card). In addition, the notice will say they will add $10 for each 30 days for payment. The web address, I am unable to find specific information to these charges (www.htalic.com). Very Concerned.

I flew across the country to be stranded because of fox rental car. I previously made a reservation with them over the phone before leaving the east coast stating I did not have a credit card and would I be able to rent a car with my bank card. I was told yes as long as I had my return flight information. When reaching San Francisco airport and going to get my rental, Fox rental car told me that I needed to pass a credit check which I already knew I wouldn't be able to pass because I filed bankruptcy a year ago. After calling corporate they told me that "Kevin" the manager was wrong and I do not need to have a credit check if I had my return flight info. Kevin became extremely upset when I called corporate apparently not understanding that me and my fiancé are on the other side of the country stranded without a vehicle. Anyways after an hour and a half of being placed on hold and going back and forth I finally gave up and we slept in the airport til the following morning when we were able to get our car when the new shift came on. I do not recommend ever using this company and thank you Kevin for ruining our 4 year anniversary.

Rented a car from Fox at SFO on 11/10 to 11/12. First car I have ever rented that made me feel like I should go get a tetanus shot after returning it. But here's my complaint. One month later a charge for $12.50 shows up on my card titled "Rent A Car Tolls" out of NY. I called the ph. associated with the charge. Disconnected!!! Then I googled the ph number and found that I am one of many charged a toll fee even though I never even approached a toll road. As far as I can tell there is no mention of a toll charge fee in the rental agreement. I am now disputing the charge with AMEX. One lesson learned. If you rent from FOX, KEEP THE RENTAL AGREEMENT FOR AT LEAST ONE MONTH. DON'T TOSS IT!!!

I made the reservation of a car and included the insurance coverage online. Unfortunately everything start to go wrong, right from the beginning. This company send you to pick up the car to wrong locations and immediately, they try to charge you with insurance fees (beyond you already pay the insurance) because they say I made the payment through "car rentals.com" and not Fox...

Too many hidden fees, what you get online is completely different when you pick up the car. The cars look like they were brought in from the junk yard. Of course it had to rain and in the middle of my trip I found out how messed up the wiper blades were. $150 deposit! My total with taxes online was 36.00, total at the front desk came out to 216.00 for the broken 1995 Corolla. Let's talk about customer service, get some professionals please! Instead of asking me if I wanted to add additional drivers, I was asked if I'm married from my look, he had to explain "if you were to be married and your husband wants to drive then I could have added him." Um okay?

I arranged a specific car Fox offered online for rental in Miami. After I made reservations, the first charge made to my account was insurance charge for $66. And got a note that in the event the specific was not available, they will provide a similar sized car. That was my first fear... but I was not able to cancel the reservation. When finally arrived in Miami, the car they offered online of course was not available. I got a similar sized car for the same amount... and yes insurance was not covered. When I asked what the $66 charge was, they claimed it was a charge for the agent. The cars are bad and outdated. Even a remote was not on the key. Every time I entered the car, the alarm goes off. My advice - stay with the big car rentals such as alamo, budget, avis, etc. There you will get what you pay for. Stay away from Fox car rentals!!!!

I had a specific need for a 7 passenger vehicle. I rented a minivan on the Fox website 4 weeks in advance of my trip. When I arrived at the airport I asked if they had a minivan. I was told by Kenny ** that I would be provided a Dodge Journey that had seating for 7 with a fold up 3rd seat. He instructed me on how to find the 3rd seat but did not actually demonstrate. When I went to pick up all the passengers for my event, we discovered there was NO 3rd seat. I immediately called to Kenny to complain. I told him that the car was useless to me and that he should speak with his manager. I would be looking for compensation or discount off my rental. When checking in the car, there was no credit on my rental.

In a few words: I rented a car at Phoenix Airport, and declined insurances, as the car was covered by my own insurance. The employee said he would not put insurances, but he did. All of them. My bad - I trusted him and did not check the rental agreement properly, as I was tired from hours of plane travel. On top of that the total amount I have been charged is even higher that the receipt I got (+$150). No customer service. Tried to contact but no answer. It hangs up systematically on their customer service phone #.

At the counter Fox's guy (Miami Airport facility) said it was mandatory as per Florida's law to take liability insurance. I supposed it was a new law, as I have rented cars in Florida at least 7 times during the last 14 years. I was also tired after traveling the whole day with my kids. Anyway, I had to accept the insurance charge (which increased 50% to the rental cost). IT IS NOT MANDATORY. FOX LIED ABOUT THIS. I wrote them and so far I have no response. Beware of this company and their rates. They will scam you if they can.

Absolutely the opposite information when you get to the front desk...thanks for the wasted gas!! $500.00 deposit. Rates were different even though the rep said liability insurance was OK.

I had rented, RENTAL AGREEMENT ** on 11/19/14. At booking time I had DECLINED the added insurance, as my own car policy covers that. When I looked into the final bill saw I was CHARGED the added insurance of $14.86. Bringing to their attention did nothing & their response was only that I "signed for it". This car rental company is a nightmare. From rude staff & fraudulent insurance coverage ADDED on when it was SPECIFICALLY DECLINED. I'd warn everyone to stay away from this company. THESE are CROOKS, somebody should do an undercover sting operation on them & close it down after fines & penalty. Never go there unless you have the time & legal expertise to read through all the fine prints in the contract.

Rented at TPA and had the worst experience ever renting a car. Here are the highlights: 45 minutes at the counter to rent the car. Did not have the size car I requested online. Hidden optional insurance fees that I did not see online (if you have insurance check with them first, but do not get influenced by the Fox employee to take Fox insurance it's a scam). Had to write down and mark on their car damage form over 12 scratches, dents etc... (also took pictures). Car windows not cleaned, had to clean them myself, could not see out the rear window. Very loud front end noise, wasn't tires, seemed to be either wheel bearing or cv joint. Upon return I was questioned about several of the scratches and dents that I already documented and had pictures of. Very unprofessional employees.

I rented a car from FOX by LAX and even upgraded my rental. Also, I rented their portable navigation system because I'm from GUAM and needed assistance in getting around. Well, my car rental was for one week and I traveled between Long Beach and San Diego twice. The rental was returned with no incident, however in a week I received two (2) toll bills from different companies indicating that I went through a toll road with the car rental. I didn't want to have my name flagged by any DMV, so I paid the tolls (which totaled $69.40, so far).

Got two flat tires on the side of the highway, called roadside assistance. After 20 mins on hold, boca raton police showed up, told me I needed to have it moved asap. Fox said they could not help me. A woman with a bad attitude would not help me at all, I mean zero help. No answer when Fox's tow truck could come. They literally left me stranded in the ghetto, didn't care one bit. Had to get a taxi, very very stressful, not what I needed on a vacation.

I had very bad experience with Fox Rent a Car. I rented car past Saturday and due to some unforeseen emergency I returned my car 2 hrs late on Sunday. And I informed them that I was stuck in emergency situation where my phone battery got drained off and my GPS stopped working and I lost the path and this car they gave me was not even having USB charging port. Though I reserved Intermediate car they gave me compact car with no features saying, "we don't have any intermediate car available." I ended up taking this car only as I traveled so long by train to rent car from Airport Boulevard.

You get what you pay for. FOX gave us the best rates for car rental. But, no more will we ever use them. Had some issues and needed to speak with customer service, Tried calling for the past two days and got ring, no answer. Don't, I repeat DON't use FOX.

Fox Rent-a-Car would not be worth the trouble even if the rate was a dollar a day. First of all, at Las Vegas, you have to catch a SECOND shuttle to get to the rental counter so it is inconvenient if you're arriving late at night. I was quoted a certain rate from a third party booking site. I expect to pay that rate, unless informed otherwise. Secondly, the workers are painfully slow compared to any of the other major car rental companies. Be prepared to wait a LONG time. Thirdly, Fox tacked on a LORLC charge on top of my daily rate (a late OR early charge) when returning the car because I rented the car longer than the original contract, even though I paid the daily rate for the correct number the days. This LORLC charge was never mentioned nor printed under the "Estimated Total Time & Mileage" section of the Rental Agreement. Then fourth, it took me almost two weeks to talk to a live person in the billing department. You can use the "contact us" button on their website, but no one will contact you. If you're successful in getting a live person on the phone, they'll take down your name and number and tell you that someone will call, but no one will return your call.

Horrible experience and bad customer service. First of all rude person at the counter wouldn't even look up to talk to me. Tells me he won't accept my card because it says debit on it. Of course I called ahead of time to see if that would be the case and they told me all I had to have was a return flight ticket and a deposit. The point is he wouldn't even run the card. When I called the 800 number to inquire I was told that it was up to the agent at the counter. Keep in mind I was fresh off a 6 hour flight from half way around the globe. When I asked to speak to the manager I was told "my manager won't talk to you." I usually use Enterprise so I called them and explained and was able to get a car with a better deal, no problem. Overall Fox Rent a Car has bad customer service. I guess they could care less about the customer. I would never recommend them to anyone.

I made an online reservation with Fox Rent A Car for a full-size car for seven days. It was my first experience with Fox. I received a confirmation that listed a total charge of $255.91. When at the pick-up counter, I was asked which vehicle I would like. The two options that I was given were: a Toyota Camry or a Dodge Charger. Since I had never driven a Charger and thought that it would be fun to try a different car, I selected that vehicle. When she reviewed the contract with me prior to signing, it reflected a higher total. She pointed this out to me and said that it was higher because of a $150.00 deposit that would be refunded when the vehicle was returned. Accepting her explanation for the difference, I initialed and signed the agreement.

Last Tuesday hurricane Gonzalo was threatening San Juan airport flights. The airline graciously asked us to change our reservation (non refundable) and we did it. When we called the Fox Car with the situation the rental indifferently said they were charging anyway because it was a prepaid, the charge will apply no matter the hurricane. No big deal. We rent car at least 5 or 6 time a year, with better companies, Thrifty and Hertz, so don't go to this low end rental: not worth it. We paid the price for a bad choice.

I rented a car from Fox Car Rentals in Denver in September 2014. It was booked through Carrentals.com. The rate I received was for $24.93 a day. I booked it for two days. I then added on another 12 hours and insurance to cover this time. It took my bill from $72.24 to over $214. I called Fox Car Rentals. They gave me the run around (after trying to contact them 4 times before getting a customer service employee). By adding 12 hours it increased the bill by $150!!!!! Never again!! STAY AWAY FROM FOX CAR RENTALS!!!!!

At Fox service was awful, the building was dirty and it was extremely disorganized. We had reserved a convertible at a specific price. When I arrived, I was asked if I wanted to upgrade for an additional fee. After leaving with the car, we realized something was broken and returned it. We were then lied to and told another convertible would be waiting for us. We were still charged an additional fee for the car. When we walked out to pick up the car, it was a hard top. We had to go back and stand in line for the third time to get the car we initially requested at the price we requested it.

I recently rented a car from them during June 18 to the 29, 2014. Instead of returning my $150 deposit, they proceeded to charged me an additional $169. I disputed the two charges through my credit card. During the investigation, Fox claimed the charge was for additional insurance. I called BS on that and showed my credit card company the original itinerary of how much the total is INCLUDING insurance. After several weeks, my credit card called me up and said Fox now claimed the charges is due to to returning the car five days late on July 4.

We rented a car from Fox in Orlando, FL. When we went to the counter to pick up the car, the person at the counter said that we have to take the liability insurance from them. My husband said our car insurance covers any accident, so we don't need it but the guy at the counter said that it is Florida State Law that we take insurance from them and that it is mandatory. Since we didn't know any better, we paid additional $50.60 for the liability insurance. After we came home and did some research we found out that it is not true and that it is optional. Since then we have been trying to contact the customer service which was three weeks ago but no live person yet. We called the Orlando Car rental place but they switch you over to the customer service in Los Angeles and no one picks up the phone there. We left several messages but no one returned our call as of today.

My family... a party of nine rented 2 cars from the Tampa Bay location Sept 13, 2014 for a week. My husband and I and younger son arrived on that Saturday and the rest of the party were coming in that Sunday. First of all we were waiting in the designated area outside baggage claim. We saw the driver approaching the area and he doesn't stop. My husband had to run after the van waving his arms to get him to stop. When we got to the location it took over an hour to get processed. All these people that came after us were getting their cars and my husband is still inside dealing with this person named VJ that was going on and on about surfing and what not.

Had to pay extra taxes on prepaid gas. I asked how much I would be charged ($45.02) then I find out I am actually paying more with adjusted taxes from Sfo conc 11.11% ($5.00 extra), ca tax sfo 9% ($4.50), sfo vrbtax 2.5% ($1.13). So I paid $10.63 for fuel. They charged me $3.69 a gallon and then taxed me almost $.90 a gallon extra in taxes. What a suck in. Gas was under $4.00 a gallon everywhere in sfo. I will never never use fox and will make everyone aware of their rip off schemes. If the others are the same I would like to know and so should everyone who purchases gas from car rentals. I have the printouts, if you want to see just email me for jpegs.

I rented my car from Fox thru Orbit at 8-$10 dollars a day. I gave my credit card when I arrived at Orlando FL and it has been a nightmare since I check the car back in. They said that I didn't to sign any paper when I drop off the vehicle it was in good standing. I asked the guy again. Do I get any papers? He stated it was well. I even called them from my rental to assure that I had no mileage while I had the car. They said no. I just could not go outside of Florida. Why would I do that? When I return home a car that should have cost me $112.00 was charge $400 and some dollars. I called my credit card company so fast, and they took the cost off until they send me the doc. to fill out. This is the first for me, and the last. I will never rent from Fox as long as I live and will tell all my friends to steer clear of Fox rental car.

I booked a car online in USA under Confirmation Number ** for pick at London Heathrow airport. Their partner over there is Easirent. When I arrived there, Easirent wanted me to pay about $100 on top for Collision Damage Waiver (CDW). I pointed out that this was not mentioned in my agreement with Fox. In fact it explicitly states that CDW is optional if my Credit Card will cover. My CC does cover for the additional insurance, but Easirent would not accept that even when I told them that I travel/rent many times a year & have always had my CC cover additional insurance. I then refused to take the car & cancelled reservation. However this ended up in at least 2 hours wasted - very disconcerting after you have done an overnight flight from US & just want to get to your destination.

Fox Rent A Car in Orlando Florida quote us a price of three hundred dollars. When we got there the car we reserved, came with no trunk to put our suitcases, not even one suitcase could fit in the trunk. Being that we were all tired from our plane being delayed and it was already late, we had no choice but to upgrade at their price of almost $800. Not happy with their bait & switch tactics. After returning their car, came back home, two weeks later they charged our credit card $15 toll charges, when we paid all tolls our self.

To FOX Rent a Car, reservation is a piece of **. In my case, FOX acted like a team of half educated gangsters, who picked up a signboard with letters "Promise is Promise" and held it high but actually didn't understand what it means in business world. I have been working in San Jose since 2011. On 7/21/2014, I made a reservation (through RentalCars.com) with FOX Rent a Car for renting a Convertible for two days for a planned vacation. I thought I found a great deal, better than the best one offered by Costco Travel (in price wise), which was recommended by a friend who had bad experience with FOX. My friend warned me: never do business with FOX. I ignored the warning and now I am regretted for not listening.

Just like all rental car companies they want you to upgrade. So no biggie. But they have your credit card info. And something just did seem right when I left with the car. So we went to drop off the car - the guy said the tank was not full. We just put gas in it. A full tank. We got charged 12.00 for gas… Which was not true. Then we also had charged 15.00 for tolls 10 days later after we dropped off the car. We paid cash for our tolls. And only used 5.00 for tolls paid cash for. Never again.

I reserved a car months ahead of our trip with Fox Car Rental and even received a follow up email from them the day before we landed at the airport concerning the rental. When I arrived at the rental counter, I was informed that my reservation had been canceled and there were no car available. I asked who canceled the reservation and was told it was me, but they could not prove it other than to show me my name and the time which was while I was on the flight into the city. I contacted customer service at Fox Car Rental 4 different times and their customer service was a huge joke. They were rude, not helpful at all, and made the whole thing my problem. If you are looking to rent a car from Fox Car Rental, walk, ride a horse, take a taxi, or go with another car rental agency before you do it. If you rent from Fox, you will regret it.

This rent car office is worst company for rent car. I rented a car from them online for my Miami trip and they charge me $86 for 3 days. Once I arrived to Miami I had to get taxi to go their office (they said airport office but it is not in airport). Then in office they ask me if I like to buy $19 insurance to cover any problem for car. I asked them 3 times that is it just one time payment $19 and they said yes. Then they print out contract and they just ask me to sign in fast because the other customers are waiting and they did not let me see the contract. Finally I figure out that they charge me every day $19 more. I called customer service and I report the problem but customer service said I have to pay because I sign the contract. They even talk very rude to me and they disconnected the phone. It is my email **. I can show you all document that how they cheat to me.

Rented a compact car in San Francisco airport because it was the cheapest. Drove to Yosemite, along highway 1 to Santa Monica and returned the car to LAX airport after 8 days. No problem, we enjoyed the road and took over thousand pictures. Bad thing happened at the last minute. When we returned the car and rushed so my younger daughter forgot the digital camera on the back seat. We found it out after they dropped us to LAX airport. Immediately called and took 30 mins to have someone to talk to and immediately I was transferred to an answer machine. I left message and this was Saturday 8/16/14. Sunday a guy called me and said nobody turned in the missing camera and said the car went out immediately and someone is renting it. (I am a little suspicious about that as when I returned the car it was later afternoon and there were many cars ahead of me). He said he called and left a message to the other driver who is driving it. Well, that is the end of it! I called Monday and left message and no call back.

We rented a car (via Travelocity) with Fox at SEA-TAC for our vacation on the San Juan islands on August 7. Immediately upon approaching the representative to give our reservation confirmation number, she tried to upsell us to a convertible. Not exactly a friendly greeting. When we declined, she then tried to convince us that we wanted a Ford Mustang instead of the economy/compact class we had selected online. When we said we wanted a more fuel-efficient car, she lied to us, alleging that the Mustang would have the same gas mileage. She then continued to lie, saying that if we wanted a economy/compact car we would have to wait because there weren't any ready. When we insisted, suddenly there was a Chevy Spark available. No explanations of the contract or added fees/insurance was given, aside from trying to sell us some kind of additional collision/liability insurance, which we declined. We were then rushed through the rest of the rental process and sent down to get our car. End of episode 1.

On August 10, I arrived at Fox Rental Car to return a car. When I arrived I was waiting for thirty minutes in the return line next to the car I had rented. I was approached by a man named Assad who started yelling at me in my face for me to move the car. I stated to him that the employee is standing next to me ready to move the car. I look at the employee, the employee look at me and said I’m here to move the car he said to Assad. Assad "no, let her move the car." The employee moved the car. Assad got very upset, refused to check me in, told me to get out here and go find someone else to check me in.