Fox Rent A Car Reviews

Rented a car thru Fox Rent A Car online for a family vacation. Upon getting to the rental counter in Orlando the rental agent told me that they sold out of the vehicle that I prepaid for and was downgraded from a suv to a midsize sedan unless I wanted to pay 14 dollars more a day to get a bigger suv. Obviously that didnt sit well with me. After working and traveling all day they gave me no other option but to accept the sedan. The next day I called their customer service line and had to wait almost 2 hours to get a return call. Upon talked to the csr agent and telling him the situation he informed me that I did have a contract which I agreed with. I told him most certainly I did and he informed me there was nothing he could do. Trying to figure out why they have a csr department when they obviuosly dont care about their customers at all. One of the worst experiences I've ever dealt with. Stay far far away from them.

In last Aug, I traveled to Denver for a day, and booked a car online. To try to save my time, I prepaid the renter online. I was waiting in the rental office from 9am to 12:30pm, more than 3 hours, to get a car. Since I already paid the renter, I still picked up the car. Since too much time was wasted, I had to cancel my original plan. Then, my nightmare begin.

Loved the rate when I booked online to Austin Tx. They put the fear in your mind about the cost of going paying Tolls. Their cheapest PRE PAID plan to cover Tolls was $58.00! Not knowing the area, we took it. Found out that Tolls were only about $1.00 each and my Son In Law said we probably went thru 1 Toll at the most. Woman at the counter told us she lived in the same town as our Hotel and that we would hit Tolls for sure.

We rented a car from Fox rental online at Airportrentals.com for pick up at Liberia Airport in Costa Rica. When we got to the airport every other rental car company had a booth except Fox. We were hustled away with our luggage to a person that had a sheet with our names and told us there were no cars available even though we had a reservation. They would drive us to our destination and we could rent a car there. They told us they had no cars and no other company had cars as it was a very busy time. And they said that if other companies did have cars they would be very expensive and try to scam us on the total cost.

Updated on 03/03/2020: Just received yet another invoice from Fox Car Rental for a $5.76 toll charge PLUS an “administration fee” of $75.00. WHAT a joke and rip off! Do Not Rent a car from this place!!!

Very rude and opportunist staff, trying to make you fool, does not knowing that they are very fool indeed. Black sheep of car rental sector. Unprepared, very dirty cars with very bad smell. Although I reserved a car through internet without any additional charges which are optional, they took advantage of my hurry and obligate me to sign contract with the help of pressure of waiting people behind me. After my complaint after returning car, they informed me to come to their office to correct the fault. By the way, I am living in Turkey. Very ridiculous invitation.

We had rental all paid for and just had to pick it up. They said because our plane was late we would have to pay double the price to get a car. Ridiculous, why did we have to pay again? We have rented cars in Tampa airport for the last 10 years and never had a problem. It was the Orlando branch.

Don't get fooled with the price! Absolutely the worst rental company on the planet, rude employees, horrible service and after they Jack up the prices at the counter with all their fees they are same price or more, but you get crap service and attitudes to match! HORRIBLE HORRIBLE HORRIBLE!!! STAY AWAY!!

First off let me start off by saying that I am a flight attendant. I rent cars almost 2/3 times a month for at least 2 day. I am a reward member for all the major companies. I chose Fox in Austin Airport to rent from to save money. I rented a car in a Monday until Wednesday. I already knew that the prices at all the companies would be high. Fox was significantly cheaper. After reading some reviews online, I made sure the car was spotless when I returned. I actually went to a car wash and washed and vacuumed out the car just to make sure they wouldn’t try and charge me. When I went to return the car the representative said it reeked of smoke... Mind you, I’m still parking the car and the window is not even half way down. She fanning and everything. I’m like huh??? But she has a smile on her face.

Horrible experience! This company overcharges and has the worst customer service. They sent us out in a Winter Storm Warning in Denver in a dirty, unsafe vehicle which we had to pay from our own pocket to replace wipers and fluid (they has water in the reservoir). Trying to get a hold of someone was a complete joke. "Jake," whoever that is was completely unprofessional and hung up on me twice. Save your money and your time....DO NOT RENT FROM FOX.

Just a warning - run, don’t walk to any other rent a car company! There is a reason every other rent a car company gets their customers in and right out - not making them stand in line for upwards of an hour to disrespect the customer and charge ridiculous additional fees!

I booked rental with Fox on Expedia for San Jose, CA airport. Arrived at counter and watched the person behind the counter run my drivers license under a cell phone connected to? She informs me she need to go and get manager to find problem. I wait for 3-4 minutes. Upon her return tells me that my DL is a problem and is fake. She is contacting airport Police. I have no idea what this is all about? I have a valid DL and have never had this type of treatment from a rental car center person. When I quiz her more she tells me it is a problem with DMV. Again, what?

We rented our car from Fox in Tampa. They had too few agents and too many people on line. It took 45 minutes to rent the car. We checked out the body of the car and pulled out. Upon getting on the highway, we noticed that the air in one tire was low, so we stopped and filled it. We then parked it at the place we were staying and then the next morning, we had a flat. We called Fox and they said it would cost us $100 to have them come out and change the tire. Then they told us to have the tire repaired at Firestone.

When we arrived to rent, with a reservation, the clerk was slow because she kept trying to up-sell us with threats about how many people come back with damaged cars - and then they have to pay the rental for every day the car is being repaired. She actually said, "I see so many damaged cars come back every day." Then it was 'I can put you in an SUV for just $30 more a day - so much safer!' My friend and I are both 60+. I do NOT want to drive a big car around a strange city. She must have been on commission for the up-sales. Car was fine - comfortable, in good shape. But most annoying, when I got home they charged me another $140 with no explanation. I know it was full of gas, undamaged and on time and I can prove it with a gas receipt and a plane ticket! And no one will answer my emails.

Rented an economy car through online source out of San Antonio January 2020. First car they gave me was unsafe to say the least. The car needed a whole lot of manual effort at the wheel to keep it in its lane and it wobbled like the wheels were about to fall off. I call customer service, am on hold for about an hour, finally accept their call back offer and wait for another 2 hours but no call back. Take the car back to the airport and to my surprise, no hassle exchange for a different car. That car ran well and the customer service during that exchange was pleasant. I thought ok I can give them a second chance. Returned the car at end of rental agreement and when I asked for a receipt was quickly waved off by the desk attendant who stated I'll get it in email. That never came.

I was not warned of toll fees when I picked up my Fox rental car in Seattle. When I encountered a toll I tried to phone the company for policy on tolls. No one would answer or return my call. After I returned the car, I was given a 27% administration fee on the tolls. I phoned and was told lies. I asked to speak to a supervisor but was denied. I will say little about the condition of the car, which was not good. Do Not use Fox car rental.

This company is a total scam. They charged me by hundreds of dollars without asking or telling me. They charged me for OPTIONAL services I NEVER wanted or asked for. This company is just unbelievable.

I recently reserved a rental car for a week long trip in Vegas. At the time of booking I reserved a Chevy Camaro convertible. When I arrived at the Fox rental today to pick up my car they said they did not have the convertible that I had reserved 2 weeks ago. When the associate tried to get the manager to help make this right he repeatedly wandered off and avoided the situation eventually telling me “the only vehicles they had left was a Chrysler 300c and a Jeep Wrangler”. I don’t know how either one of them are considered a reasonable alternative to a convertible Camaro. Because I booked it thru Priceline they would not refund my money so I could go elsewhere and get the car I wanted. They did absolutely nothing to make this right. In the end all they did was say sorry. Very poor experience. Will not be returning.

I rent cars regularly for work. Having a great deal of experience in customer service I consider myself as someone who is fair in their assessments when looking at other companies. This is our second time renting from them and normally I would not complain to this extent but after the past few hours I feel that this needs to be posted. We rented a car in Tampa and I will say the gentleman at the desk was nice and helpful. Normally that would deem 2 stars but the experience with the car and their phone service was beyond awful. We received our rental in Tampa airport and because it was late and we had to drive 45 minutes to our hotel we did our walk around for the physical damage inspection and then got in. Once we pulled out from the airport we started to notice a fishy odor so we opened the windows in hopes of not wanting to be picky and thinking it would help.

Steer clear of this place. Rented a Jeep Wrangler in Fort Myers Fla. The car was filthy. I finally had to go and buy paper towels and Windex to clean the windows. I could not see out at night. They billed me for gas even though I filled the tank. The check in people tried to steal another customer's cell phones ahead of me and denied it. With all the rental places to choose from... choose another!

Worst rental car company ever. First, I plugged in my flight for FLL, and it booked me a car in Miami. That made no sense. They told me no refunds, even though I called a minute after booking due to the error. After MANY phone calls, they let me re-book it at FLL. They told me AND send me an email that they are off site, so I would not have wanted to use them. However, when I showed up to the airport, I Was pleasantly surprise that they were on site. Still, I was SO stressed about lugging my kids and family through the airport and shuttle to get the rental car.

I flew in from Columbus, Ohio to San Antonio, Texas. I was offered a upgraded car for $10 total. I asked the girl at the counter if it was truly only $10 one time fee and she assured me it was. I look today at my invoice and see I was charged $10 a day. I call the 1-800 number that is shown on the invoice and the girl I spoke with was extremely rude and unprofessional. The girl was of no help and when I asked to clarify she got a attitude. I will be reporting this to the BBB. I would not recommend.

Booked with Fox. Received the wrong car. I booked a Hybrid and they did not have any. Complained that I did not receive what I asked for and they said there was nothing that could be done. Finally they offered a store credit of $50 that you really cannot use. I just tried using it and they told me I could not use it for any payments other than very specific types of bookings. I really am fed up with this company. Called dozens of times. Emailed hundreds of times. No one can help. They all use the line "there is nothing I can do."

We flew into Salt Lake City airport at night and it was 2 hours before we left with the rental car. Must have only 1 shuttle. It was full when we arrived at the pick up site at the airport. Waited 25 minutes for it to return. Long line at rental counter. Very slow process. Rental agents were unconcerned about customer service. When we finally got the keys to the car, we had to de-ice it, inspect it in very poor lighting.

Run, don't walk away from this place. We arrived in Denver, were shuttled to the FOX rental car facility and waited in line for two hours only to be told they would not honor our prepaid reservation. We were offered a small, dirty two wheel drive economy car as a substitute for the 4 wheel drive SUV we had reserved. Staff is poorly trained, defensive and without basic knowledge of vehicle inventory. There were actually several vehicles matching our reservation in the lot but staff said "we don't have any keys". It was clear that this company operates under a bait and switch strategy, offering low rates that they never intend to fulfill.

Fox Rental at SkyHarbor Airport, Phoenix lied to me at Rental counter. Agent asked me if I wanted prepaid fuel for $27.00. My contract stated $2.97-$66.52. (The car I rented was Toyota Corolla max fuel tank 13 gallons.) In my ignorance of car rentals I thought that was a deposit. They billed me $3.05=$67.05 for the gas. For a 13 gallon tank. Ripped me off. That’s $5.25 a gallon. Don’t rent from Fox nobody was nice about fixing this. They hung up on me. Basically, too bad for me!

Recently we rented car in Salt Lake City. First of all it took us 1 hour to get to rent because one shuttle was full and other took 40 min to come. After that waited for 3 hours to get car. Staff was horrible. Needed AWD and of course didn’t get that (knowing we are renting biggest SUV for skiing). Car came dirty. (Whoever before us brought the car, the same probably we got it.) Car seats were in bad condition (Super dirty. You don't even want to put your baby in it). Overall experience was disaster.

This company is absolutely horrible. I searched for a rental car pickup in Fort Lauderdale for my parents. They switched it on me and now the location is in Miami, an hour away. Extremely dissatisfied. This is the first and last time I will use this company, and will be sure to tell everyone who asks me about a rental car service to never use Fox. Only a matter of time until you go out of business with these types of business practices.

Rented a car from them in Orlando. Waited over 45 minutes for their shuttle to show up. Called their customer service line numerous times and always had "more than 10 people in front of you". Never did talk with anyone. Arrived at their location and waited almost 2 hours in line for a car that I had booked and paid for 2 months prior. Once we finally got the car it had a horrific smell. Being late at this point I figured we could run the a/c and open the windows to dissipate it. That did not work. We tried everything the next morning including Extra Strength Fabreeze and a vent air freshener but to no avail. I traded it in 2 days later while passing thru for another vehicle. Both cars were not clean on the inside and neither had windshield washer fluid. The windows were not clean and hard to see out. Cheaper is not always better. Stay with the big boys and avoid Fox at all costs.

I called an made reservation for my son as he has no computer. When we got there my son gave his credit card and name as driver. They said no, I had to be first driver and they would add him on at 12.99 a day, more than the day charge for first person. This brought the fee up another $100.00. It took over an hour once we got to the counter as person kept having problems and losing information. I had to finally go sit down by door. When we left they would not let us mark all the scratches. Also sat at exit building for 20 minutes while they had two cars turn around and pull out of line. They said mark the scratches and bring back with us when checking out. This did not even make sense and made me nervous.

My husband rented a car for our 25 yr old daughter in Austin TX, a few months ago. She was hit by another driver, and the other driver immediately admitted fault and bystanders were so nice to wait with her until police came, etc. Other driver had USAA insurance and they took a while to pay. My daughter has been getting threatening letters about sending her to collections, in the meantime.

When we picked up the car, it seemed okay. Quite a few up-charges, but that is what it is. I had left my partner and two preschoolers waiting for me so that I could go pick up the rental from the other side of the airport. I drove back to the terminal to pick them up, and the car stopped working. Okay, I figured. I’ll call roadside assistance while I run back to the other side of the airport and leave the kids in the car with my partner for a few minutes while I go tell them what happened and get something different.

I reserved a car for 3 days. My trip ended abruptly so I brought it back within 24 hrs and they charged me for the full 3 days when the rate for 1 day or early return is clearly stated on my rental agreement but the lot girl told me I had to pay it all. Once I realized it I tried to call and never got to a person. It would just cut off and start beeping after 30 min of hold so I tried online chat and the guy never answered me and also disconnected me. To top it off I missed 1 toll and I went online and paid it and showed them the receipt but I still got a $16.50 bill in the mail that took hours to resolve. I cant believe these people aren't in jail. Absolutely reprehensible and criminal activity. It's not cheap when they rip you off and over charge and waste your time.

I rented a car at LAX. Discussed details of rental and asked to purchase the option of gas at 3.59 per gallon based on what amount was actually used when I turned the vehicle in. However upon returning the vehicle they charged 4.04 per gallon for a full tank and I turned it in with a half tank. If I had not specifically asked the rental agent about how the price of 3.59 was figured, I would have accepted that I did not understand the agreement.

Unfortunately, during my company’s business trip, my team had a very unpleasant experience with FOX-RENT-A-CAR! We reserved the car online, for pick up at the airport in Miami, FL at 9:30 AM on Thursday, December 15th. Mohammed was the associate that assisted us on pick up. He offered us an insurance coverage, but we informed him that we do not need that because we are fully covered by our credit card company. We just want to sign up for the “Plate Pass.” Mohammed added the “Plate Pass,” and asked us to sign electronically, while carrying on a conversation.

I rented a car online for about 180.00. When I got the credit card statement I was charged more than double. They said I signed up for insurance etc etc. I told the lady at the counter I do not need any extra coverage. She said, "Sign here, here, here." I called the office. They are very rude and did nothing about it. Also their policy of giving you cheaper gas if they fill it up is a scam. They don't tell you that if it is almost full or a drop less full than half they charge you for a half a tank or full tank, they are charging you for gas that you never used.

Rented car in Dec 18, 2019 in Orlando, FL. The car was booked through Expedia for a full-size car, upgraded to SUV at the counter since the car was hybrid and was not enough for luggages. Purchased fuel, toll. Paid in full at the counter. The initial rental price was 260 dollars for four days, paid extra 200 dollars for upgrading to SUV (Hyundai, Santa Fe). When returned and got back home, I found they charged extra 90 dollars. Called them and they couldn't give me any valid reason. So, four-day rental for that SUV was 580 dollars which was outrageous. Never ever rent car from Fox. I never rented them before and the they ripped me off on my first rental. Be aware before you proceed to Fox Car Rental company.

I rented a car from Fox in Fort Lauderdale just close to the international airport location (now moved to the airport rental car center). First of all while check-in at the desk I met their representative Nasef who was not friendly at all and his behavior show he hate to work with a customer and I was for him like an annoying fly which he wants to get rid of as soon as possible. Despite my full payment and reservation of SUV vehicle he gave me a small car like Toyota Corolla, even not say sorry or explain they have no SUV available right now. In short, he served me as an enemy.

I reserved my rental car from FOX RENT A CAR through Expedia on Dec. 21th. The price was total $165.04 for a full size SUV including all fees. When I went there to pick up my SUV, they didn't have any available. After half hour waiting, they offer me one Toyota minivan, I though it should be cheaper or at least same price as the SUV I reserved. And all of us are tired of waiting and just signed the paper and drive the minivan away. We didn't carefully check the price. But when I drop off the car to Orlando Fox car dearler, the manager told me the rental fee is $210.47. I showed him my Expedia confirmation email and the total price to him, but he said he can't do anything for this since the price is Miami FOX rental center gave. I am very disappointed about this rental experience with them. What a cheating company!

I prepaid for a full size SUV for 4 days. When I went to pick up they didn’t have a SUV available. They offered me a Corolla that just came in for the same price. There was 5 of us (3 children) and 2 adults. The next day I was picking up my grandson. I needed a larger car. This was 11:00pm Christmas Day. Told me to call certain number next day to get SUV. After at least nine calls to customer service and them sending three emails to manager to contact me, and me sending an email to customer service. Customer service told me there was 4 full size available. I told customer service rep to email manager to save one for me and I would be there that morning. I was staying an hour away from Fox rental.

Poor shuttle. Bare missed flight. Shuttle service is extremely poor. 50 minute wait. Same delay on the way back to the Orlando airport. Manager was called in and she didn’t compensate but rather blamed it on Xmas rush hour which had not yet started in full swing. They had no remorse for value of customer’s time. It’s better to rent a car from a well reputed car rental, preferably located inside airport.

I rented a car for a week in Maui and for a day in San Francisco. I rented online and paid by credit card. The Maui rental went smoothly with no issues. When I got to San Francisco I was told I was on a list of people who should not be rented to. They would not rent me a car that was already paid for or provide a reason. I have no accidents or tickets. I went to another rental agency with no problem. They will not refund the money or give me an explanation. These people are thieves.

In my line of work I use a lot of car rentals and I’ve never experienced the level of bs that I did at the Fox Rental in Grand Cayman. I did book this through Expedia and paid for extra insurance. We were supposed to have a mini-van (listed as Dodge Caravan or equivalent). Upon arriving, I walked to Fox to pick up the rental. I was given a Kia minivan which was ok. The counter clerk told me a total that was $75 more than what I reserved it for AND made me pay an extra $100 as a deposit. She then proceeds to tell me that I have to pay for insurance (which I declined).

I rented a 2017 Nissan Altima recented. I noticed the windows were tinted but was told it was ok. I was pulled over 3 times by the police and issued tickets for the blacked out windows which were street illegal. I was also told by the officer that there was no inspection sticker which is mandatory in the state of NJ. I contacted Fox but they wouldn't even listen. I am afraid to drive the car and requested they come and get it. They refused.

I Paid a third party vendor. When I arrived to pick up my rental the “taxes and fees” that are noted in the third party vendor receipt were charged to me again by the Fox Rent A Car. They would not accept that charges were already paid. they required we paid the taxes and fees again. The receipts from the third and the fox rent a car matched line item by line item- they each charged taxes from the state I rented the car from and they matched within pennies of each other.

My self as an employee was told to steal from our clients. I wouldn't be mad if they did the same eye for an eye right. Just note this is a huge orginisation. Just make time to plan ahead and don't let Fox scam you. They do a pretty good job selling the business but they know their way around, they have good lawyer's and they are wealthy. If you are not rich or can not afford to rent a car.... don't do it. Use Uber or simply don't travel. I am upset with you people for writing bad reviews after the fact. I, myself, am a advocate. Other than that I love their new cars they offer.

I Paid $195,57 + $72,00 to www.carrentals.com for a one week mini SUV rental at FOX RENT A CAR. When I get to front desk the support guy told me about hidden fees and offer an upgrade for the insurance. Suppose to pay about $80.00 for the upgrade and hidden fees. I have no option to cancel with Car Rentals so I accepted. The vehicle was old and terrible and not close to the model printed in contract. FOX also charge more $353.00 from my credit card. So the total amount paid for one week rent for a terrible SUV was $620.57 - 80% more expensive than HERTZ. My suggestion to everyone that I know is to STAY AWAY from FOX RENT a CAR, is a company that you can NOT TRUST.

We waited in line for nearly two hours in Ft. Lauderdale with only 6-7 people in front of us. Absolutely the worst customer service. We felt like we were held hostage and were willing to pay more than we planned just to get out of there. We will never do business with Fox Car Rental again!

When renting a car from their Salt Lake City lot - I received good customer service from staff. When driving the car off lot - I noticed the gas tank was empty which was unusual to me. However, I was not in a rush so I had no complaint with this and immediately drove to a station and put gas in. I returned the car with more gas in it than I had received and, again, I had no complaint as I regarded this as fair.

What a scam! We've booked a Jeep Compass or equivalent SUV 4WD, but when we arrived, they were "out of SUVs", so they offered us this full size "Kia Optima" instead and claimed it was a 4WD. It even said "4WD" on the paperwork they gave us (we wanted one due to the snowy road conditions). Well, it was a 2WD, and it drove like one in the snow. (Yes, we looked under the car to check the transmission and looked up the vehicle data through the VIN online... no doubt, 2WD only.) This is reckless, especially with these snowy roads to rent a 2WD as a 4WD. Overwhelming friendliness is not what I expect from a car rental company, so I won't reduce any further stars for their attitude, but renting out a 2WD as a 4WD is a scam!

Please be careful when renting from Fox. We just rented a 2018 Jeep Wrangler from the Fort Myers location. We did not get the additional insurance because our insurance covers rental cars. Three days into our rental week, the Jeep simply would not start. We had battery power, but it would not even turnover - at all. Upon calling Fox, they refused to help unless we paid a substantial amount of money. Now....I would understand if we were in an accident - we have insurance.

Got to the airport and Fox wouldn’t respect our reservation, call reservation counter and they told me they must respect the reservation, and still the 2 ** at Fort Lauderdale wouldn’t respect the reservation, will never rent from fox again.

I rented a car in LAX and was charged a number of services and insurance that were not explained to me when I picked up the car. The agent quickly went through the contract on a very small computer window that is hard to read and navigate. Without any reminder about what services and insurance I was asked to purchase, I was asked to sign the contract which I only received in email after I returned the car.

Beware of insurance scam from Fox Rental - Orlando/Disney. STAY AWAY! Fox Rental failed to refund us the hoax insurance charge most do not need and we did not need for Lost Damage Waiver. The sales agent at the counter should not have lied to us, forcing us to buy unnecessary insurance that doubled the cost of our original estimate when we pre-reserved the vehicle. We immediately discovered we didn't need this bogus insurance he insisted upon. We should have been able to change our agreement.

I rented in Toronto Airport and Fox website advertise that the location is on the airport. Well, it is a lie! You have to take a train and a shuttle to get to the location. I had booked the rental through Expedia in CAD$ and at the counter the asked for US$ and said there has been a mistake by Expedia!!! Upon showing my Expedia confirmation and arguing for 15 minutes, they finally agreed to the price however, they asked for additional $11.95 per day for mandatory insurance. Both my car insurance and credit card covers the rental insurance but they wanted written proof!!!! Who carries their car insurance in their pocket?!!!

I have never had a rental car as bad as this one was, we rented a Jeep Wrangler which was never serviced and we almost went off the mountain because of that. The problem was that the car when making a right turned it would pull to left in 4 wheel drive. This would only happen in 4 wheel drive. While we were on the mountain the sign said to drive with only 4 wheel drive which we did. Fortunately we were causes of the new car yet unaware of the danger which the car put us in. We had a conversation with the drop off person, who promised me that there will be someone who will contact us regarding this matter. It's been 3 weeks and no calls were made to us from Fox rental or from Denver office. Please be careful. Check all specs out before driving out the lot, as it seems that this company doesn't care about your safety or their reputation.

Whatever you do do not rent from Fox Rent A Car. I was supposed to spend $88 and my total bill as of now is $292. They will add on multiple types of insurance, charge you for extra hours even if you bring the car back early and not provide the toll service that they say they're going to. Read all the fine print but better yet just do not go there to start with. Eduardo at the Miami location should be worried about his karma.

Just a friendly reminder that if you pre-pay for a rental and for some unforeseen reason you have to cancel, FOX Rent A Car, WILL NOT REFUND your money regardless of any reason you might have. Canceled my reservations 5 (five) weeks in advance of my reservation date and their response was, "Ok - we'll give you a credit." Credit is good for only 1(one) year so if you can't go within that year - guess what - YOU LOST YOUR MONEY!!!! By the way - they don't tell you that when you make your reservations either. The only time they inform you is when you have already paid and they send you a confirmation of the rental and the notice is on the very bottom of the email. Rent wisely or it might cost you.

1 and only rental from this company! If you choose to rent from these thieves read a the fine print! We had an $18.60 toll on our rental, not an issues. What is the issue is the $60.00 Admin fee they charged! Nope, not a misprint, $60 fee for an 18.60 toll. Rent at your own risk!

Good experience when getting the car but bad on receiving the warranty money back, 500usd! After 6 weeks since the payment of that warranty, still didn't get it back. All I received was words of confirmation of that payment but not the actual money... Next stop consumers rights department..

I rented a car from Fox Rent a Car at the San Diego airport. I was told by the agent, and it was stated on the written contract, to return the car at the assigned date & time. I did so, but was charged a late fee because I had picked up the car a couple of hours earlier than expected. I informed Fox that the agent and the contract noted the return date & time and that I had complied. Fox's response was "Too bad, you should have read the fine print which allows us to charge you late fees." I complained and was told by the manager, "Go ahead and sue us." I had to submit a legal demand letter to Fox to finally get my fees returned. Terrible customer treatment!

We reserved a RAV4 months in advance to pick up in Tampa, FL. The RAV4 was not available and they offered a sedan in its place. We needed the SUV space for a large box we were carrying. After much delay and "going to the manager" we got a Dodge Journey. It was filthy with white paint splatter all over the black vehicle. The inside of the windshield was so dirty we had to stop to clean it so that we could see. The vehicle was unsafe to drive, requiring constant attention to the steering which wandered. The vehicle also used almost twice the fuel the reserved RAV$ would have used. An email to the manager at Tampa received no reply. Several calls to the rental agency with extended wait periods ended up in the girl saying she would look at it and hung up on me. FOX has had the auto reserved 1 of 3 times we have used them...a waste of time in my opinion.

Find yourself another car service. The car I was given was beyond disgusting. The seats were soaked, the floors were soaked. It looked like someone hosed it down with a garden hose. The wet car soaked our luggage, our clothes. And if that isnt bad, the car smelled like dirty wet dog. As it started to dry, it smelled like cat pee and that is after the 3 air fresheners I bought because I couldn't drive it. I used the hotel's shuttle everywhere I went because I could not tolerate the stench. And to get a hold of someone at the car rental location because you have a problem, forget it. You will have better luck waking the dead. They should not be in business at all.

How this company stays in business without being investigated by the Attorney General's office is unbelievable. We booked a car after a trip, for 4 days so we could visit family 3 hours away from where our cruise ended. The ship came in a little late and went to the airport where we were shuttled to their off airport location at 10 am. The look of horror was on our faces when we seen the branch completely full and people waiting outside. We got in line where we started a conversation with the person in front of us who said he had been there for a very long time and the line wasn't moving like there was no cars. They had a good 10 people working there with only a couple of people actually at the counter as if they were trying to slow down the process as cars were getting ready.

Rented at San Jose airport in September. Car was filthy inside and out at time of pickup and was told they were too busy and had no time to clean it. The Low tire pressure and ECO lights remained on for the 4 days of rental. Customer service was called and he took complaint and said to write a complaint upon returning the car, which I did. No response. Sent an email to follow up, still no response. Even the employees were appalled at the filth of the car upon its return. It’s cheap but you certainly get what you pay for.

My rental price was $134. They didn't have my car so I had to downgrade. The counter staff tacked on 3 insurance types I didn't opt into, and told me I needed the toll machine because I would hit tolls FOR SURE. I hit none. Rental total was $450 Scam!! I am disputing with my credit card company. Find a different company!

I booked a Jeep online and was very excited for this specific vehicle. When we arrived in the Phoenix airport the line up for the Fox Rent a Car was insane! All the other rental places had short lines and dealt with customers quickly. We waited in line for close to 2 hours! No explanation as to the long wait times was given. When we finally got to the agent, they were not friendly at all. They had to call down to another employee to find the vehicle we booked. We then had to wait for that employee to call back, only to tell us the Jeep I booked was unavailable. We then had to wait for the employee to call back with another similar vehicle. I was pressured and made to feel guilty for not taking their extra insurance coverage. The entire process at the desk took another half hour.

Don't rent from here. When reserving my basic sedan rental I was quoted $82 for two days (same drop off/pick up) which I paid in full at check in, PLUS a $150 deposit. After dropping off my vehicle 36 hours later, I received a receipt that only credited back $75 of my deposit. The fees outlined in this receipt were the same line items I already paid for in the $82.

I shopped around and Fox seemed to offer a good deal - $24.79 for 6 days. $144.76. I appreciate that there are always additional fees, but my total came to $283 for a real cost of almost $48 per day -- almost double what was advertised. My initial total bill was even higher but they agreed to waive the early delivery fee of $20. Since when is there an early delivery fee? That, however, did not eliminate the $8.41 late fee. Mind boggling. I don't mean to quibble about small amounts, but I couldn't believe some of the "hidden charges," that couldn't be explained. Like others have stated, I was badgered to take insurance for $20 per day which would have been an additional $120.

I rented a Mitsubishi at the Oakland Airport Fox Rental and as soon as I went over 40 mph, the transmission would slip. I was almost hit by two trucks. I told Fox Rental customer service on the phone and they said they would connect me to roadside service. They then hung up on me. Take this car off the road. I took a photo of the dashboard message saying "Transmission Service Required".

10 People in line to rent and the second person at the counter decides it’s time to take a break. Basically walked out and left one employee to process 10 rentals. Took way too long for car renting. The supervisor was hiding out in the parking garage and couldn’t care less when I spoke to her. I will never rent from this company again. Buyer beware.

This was the first (and last) time I will ever rent a car from this place. I rented the car (which was quite decent) in Denver and drove it to Casper where my father was in the hospital. He became critically ill and I needed to extend the rental time. I called three times, waiting more than an hour on hold, without ever getting through. When I finally went from over the “10 caller” waiting to being next in line, an automated message told me there were too many callers and to try my call again later. Not even Expedia could get through. On line they added extra charges I did not want but gave me no option. I had no choice but to agree, however when able, I fully plan to dispute the extra charges with my credit card company. Very poor customer support. Never again!

NEVER RENT FROM FOX... We waited in a line up for over an hour and a half at the Los Angeles airport location. They actually had to call in security as people were starting to lose it. When we finally got into our vehicle, we thought the transmission was starting to go. The vehicle was shaking on the freeway. The only reason we didn't return it is we couldn't stand the thought of waiting in that line up again. They had one person working which apparently was quite normal. Awful customer service and an awful experience.

We will never rent from Fox again! First of all the property is located away from the airport and they only run one shuttle every 40 minutes to and from the airport. So we waited outside the Orlando airport for 40 minutes. We get to the business and waited another 40 minutes in line up. We had booked the rental on line so it was fully paid for. We ended up leaving with the vehicle paying another $500 American on top of what we rented it for.

Avoid at all cost! Renting from this “organization” will lead you down a horrific road of regret and utter disbelief. (They do not have any customer service and/or a corporate contact). Be very careful or else you’ll end up in a horrible situation as we have. We have been getting harassed by one of their representatives (Pennie **) for over 5 months now. We were unfortunately in an accident, but we’re fully covered by one of the largest and most reputable insurance companies in the world. However this fact doesn’t seem to matter as our condescending harassment from (Pennie **) has persisted.

Reserved a car at Denver International Airport, CO for September, 2019. Waited for shuttle from terminal to rental cars for over 45 minutes, during which all other rental car companies had multiple shuttles arriving. Called Fox rental car's 800 number and was on hold entire time as i was in a long queue. Small shuttle finally arrived and was only big enough for 10 people of the 30+ that were waiting at that point. Arrived at Fox rental car facility to find huge line. Unfriendly check in ensued, then arrived at Mitsubishi vehicle with entire passenger side dented and scratched. Not a big deal but with a full fleet why not take it out of service and repair it? Decided by that point to never rent from Fox again.

Rented a clean, high mileage (48,000 miles) Hyundai Elantra at Austin airport. We had a high-speed blowout from a rear tire. During the course of repair, it was discovered that both rear tires were dangerously worn. Fox road assistance required us to pay for rear tires out of our pocket. When asked for compensation for trip interruption, Fox reimbursed us 15% and the cost of the tires. They charge $12/day for tolls. Will not rent from them again even if cheaper. Should not rent a car out like that.

I rented a mini van through Priceline and when I got the van I told them I didn't want anything extra. They decided to add insurance for $250. I tried to call their customer service to remove it, but their hold times are over 30 minutes. NO ONE would ever want to waste their vacation time sitting on hold. Not to mention I had to take 2 shuttles to get to their location at the Las Vegas Airport. And to make matters worse I had to watch and smell someone pump out the sewage from an airplane while I waited in the line to get my rental. I would strongly advised everyone I know to never work with this company. WORST CUSTOMER SERVICE EXPERIENCE EVER!!!

Wish I could rate this company a negative rating. Reserved a car 1 month ago to ensure I would have a car for my trip to Sedona. I received a confirmation. The car would be ready as reserved. My flight landed at 11:30pm and we headed to the car rental desk, I waited in line for 45 minutes (there were at least 20 people waiting ahead of me) then was told “there are no more cars” and there was nothing more they can do. The agent told everyone to find a hotel and come back the next morning to check if they had a car at that time.... There was no guarantee a car would be available.

Make sure you carefully inspect your car and the photos they take before pulling away. We reserved a car rental through Fox Rent A Car, in Newark, NJ but when being picked up at the airport and taken to the office to contract the car, it was actually Drivo Rent A Car. Upon return of the car we have a $1200 bill for scratches on the front right bumper, which can be buffed out. The numbers we have cannot be used in the claim system given for the insurance. Neither my husband or myself hit anything. They are scam artists! The car drove nicely and we enjoyed our trip, but we made a poor choice in the car rental company.

I would not give stars if it were possible. Hubby got in an accident and was without a vehicle so I rented a car at Fox. I did the reservation online, we do not have credit cards, it's a policy of ours. Cash Is normally how we purchase items we buy. Online it said a debit card could cause restrictions. I've dealt with this before. We've rented a car 3 times this year for travel so I was ok with RESTRICTIONS. When we got all the way to the airport 45 min away, we were refused a car because we had no credit card. Errrghh fine but now our money in our account was on hold and they want to charge us 15 cancelation fee for being refused!!

Updated on 11/22/2019: After I left a one-star review, Fox contacted me and asked for renting information. I thought Fox felt guilty and would refund some money but I only got a mail telling me to pay 8-dollar Golden Gate Toll plus 15-dollar administrative fee. So, the daily expense of renting Fox was 110 plus 7.5 dollars if you went by Golden Gate. The thing is that another renting car company cost me only 40 dollars per day (included gas). And they paid the toll for us without any extra administrative fee. Conclusion: Never use Fox and tell your friends about this.

Our Priceline package included a rental car from Fox. We noticed that our pick up time was scheduled for 10 a.m. Our plane was not landing until 12:45 p.m. We contacted Fox from the airport as soon as we landed and we were instructed to catch the shuttle. After standing in line, we arrived at the counter at 1:15 p.m. and the agent told us our reservation was cancelled at 1 p.m. because they have a 3 hour window. Now, away from the airport rental places, we had to negotiate a new rental. The agent reviewed our cancelled reservation and said they did not have comparable cars. Our Priceline rental was for a compact SUV for 4 days. We discuss the least expensive option for a 4 day rental and asked what the total would be for 4 days. Agent said our costs would be approx. $157, plus a $150 deposit. We agree to that and sign all of our documents on the kiosk.

I am very disappointed with Fox, I booked a rental car through southwest airlines and when I arrived at Ontario, CA airport at 1145 pm on November 1st 2019, Fox was "out of cars" even with a reservation they had nothing available for us. All they had to say about it was "sorry sometimes that happens". I will never use Fox again.

1. Tried to book a car on the website - Received a 'token' error. 2. Live Chat button on the website - Dead. Can't click. 3. Called into Customer service - 10 callers ahead of me so I request 'call back.' 4. 'Call back' calls me and puts me on ANOTHER hold with 1 caller ahead of me. 5. 'Call back' hangs up on me - Yes, the phone system that called me hung up on me because there was a large call volume (of 1 caller ahead of me) so the system hung up. Do they even want our business?

If traveling in the Tampa FL area, beware that it is entirely possible for a tourist to travel on a toll road and not be aware of it, and Fox Car Rental will not disclose that information to you at the time of your rental. I opted out of the SunPass, because I was told that I could pay my tolls as I went. What Fox Car Rental does is duplicitous. The rental company will pay the FL Department of Transportation toll invoice and then turn around and charge you an additional $15.00 per toll. You won't even have a chance to rectify the toll invoice directly with the DOT, because Fox Car Rental makes sure you don't even know about the toll fees until they've paid them and can assess their ridiculous administrative fee. My toll invoice total came to a whopping $4.57. The bill I received from Fox Car Rental was for $64.57. The FL DOT says it's common practice. Otherwise, the car we got ran well.

Rented a car in Seattle. Was asked if I would be using tolls roads. I said once or twice I may. Fast forward to returning home and getting a bill from Fox in the mail for my 9 dollars worth of toll roads usage plus 45 dollars worth of admin fees. They charge a 15 dollar admin fee PER toll use charge, on top of your toll charge. I was NOT told this and was not happy when I got a 50 dollar bill, for 9 dollars worth of toll road usage. Absolutely ridiculous. I'm happy to pay for my toll usage, but a 15 dollar fee per toll charge as well? Absolutely not. This was my first time renting with Fox, and will be my last. Read your fine print folks.

My husband reserved a car months in advance for our trip to California. We arrive at San Francisco airport a little after 9:30, got our luggage and headed to the rental area. The girl at the counter wasn't helpful at all and acted like the few customers in there were a bother. We get up there expecting the price to be 450.00, as that was the total given to my husband when he made the reservation. The lady proceeds to tell us there is a 400.00 charge for using credit cards and 150.00 for debit cards, and you need not one but two forms of ID if you're using your debit card. I don't know anyone who carries a utility bill with them, let alone when they're traveling??

I was happy to find a rental that I could prepay for online at a very good rate! You have to wait for the shuttle in a specific location, so it would be nice to have that information somewhere on their website. It also took 15 minutes of waiting, and I wasn't sure so I tried calling the company to ask when the shuttle was coming but I wound up waiting on the phone for 10 minutes before hanging up. The driver was very nice and an honest guy.

Second time I rent a car from this company while travelling to the Dominican Republic. Note that this review if for the locations in Punta Cana and Santiago. The aforementioned were great. They picked us up at the airport, gave us a great deal on two cars and dropped us off at our hotel, after we had ended our 3 day rental with them. Their service was excellent. I will continue to rent from them whenever I am in the country and will definitely recommend to friends/family.

Worst Experience I've ever received from any company period. I rented a car ahead of time online & paid for it. Online showed me I had a remaining amount of $33 I could pay upon arrival. When I got there I ended up having to pay over $500 more, so it equalled out over $700 for our rental for the week. They could tell me what I paid, but not what all the expenses went towards. The vehicle I had requested wasn't available so they "upraised us for free" Then we were told our vehicle was ready so we went out to put our bags in it & they had to take it back to get gas. As they were retrieving gas out of another car to put in ours we were not allowed to go anywhere near it. Very sketchy place and people. Would highly NOT recommend.

The staff at counter don't know if they really have the car for you. They don't communicate with the guy who hand over the car to their customer. I waited half hour to get to the counter to get the car rental process. After they charged my money and go outside to wait for the guy to give me the car I booked weeks ago, he said there is no Jeep Wrangler and showed me other normal SUV cars. Hey, If I need a normal SUV, why don't I just use my own car and come to you?? You don't have that car then why do you post it online said this car is available? If you don't have that car, why don't you tell me at the counter? It is the morning at 9am. Aren't you supposed to prepare all the cars that your customers booked? Do you understand what is reservation? And the guy's attitude is extremely bad, seems like my fault not picking one of those car he provided. And he didn't go to talk with his crew and told me to talk with the counter.

Car not ready at Salt Lake City Airport when I went to pick it up. After about an hour, we got a car that sounded like it was going to fall apart. Then it did! We were on the highway and had a tire blowout on a Sunday in UT. Nothing was open. I called Fox and they said, "Sorry, you didn't purchase protection so we cannot help you." I should have called an Uber then but foolishly called a tow truck. I was towed to the place Fox told me to go, but that guy never heard of Fox so I had to be towed again to a dealer which opened the next day. Then I had to get a hotel room.

Don't rent from Fox rent a car. The first vehicle I rented smelled of mildew and cigarette smoke. I refused the vehicle. The second vehicle was considered new with 38,000 miles. Front end shakes from wheels being out of alignment, kept stalling at start up and the display screen was completely foggy. Could not see gauges. Use a more reputable car company. Don't waste your money.

The Fox rental at Kennedy airport was a good experience. The van picked us up, a good car was waiting for us. The car was washed & clean. I recommend them to anyone looking for an inexpensive car rental at the airport.

We recently rented a minivan in Seattle and the minivan was not ready when it was scheduled to be picked up. It was about a one hour wait (after a cross-country flight) to have another minivan found and cleaned up for use. No notifications were made about toll services and no opportunities to use electronic toll transponders, etc. were given or warnings about how to pay tolls. Upon returning home, we received a bill for the tolls and were charged a $15 for service fee for each toll charge on top of the toll itself.

It took an hour a LAX to be picked up. In renting the car, my wife twice told them she didn't want the LDW and then they put it on anyway. When I called I asked for a call-back. After 45 minutes (there were 10 people ahead of me), I called back and got right through. As I was explaining the problem, I was told that my wife would have to go in and talk to the manager. I said, "I know it is not your fault but this is **," and he hung up on me.

This company is nothing but scam artists. I had a package reservation, travel to Las Vegas through the Airline. For some reason I ended up getting the car through Fox car rental. When I made the reservation my total price for three days car rental came to $150.00. I had the confirmation number and the total price which I had to pay at the car company. When I got there in Las Vegas office. They were asking for $400.00 dollars for the three days rental and another $150.00 dollars refundable for the deposit.

I would not recommend this company to anyone. They are malicious and unprofessional. This is why.... This was my sister's first time renting a car so she found the staff were sneaky with responses about costs. They were actually very abrupt and rude when on our return we complained about cruise control not working and the inability of the third row of seats to be folded down in our rental Dodge Caravan. This was the reason we ordered a van. She was also told their gas was twenty cents a gallon cheaper and not to bring the van in full. This was a partial truth.

Booked with Fox through Expedia for Denver on 9/18-9/24. Rented a Jeep Wrangler and paid the higher price. Received Notice from the airline that our flight had been moved up. Called to fix the reservation time. No problem, said it would only be $15 more. Ended up being charged for an entire day. Ok I agreed. The rep at the desk was extremely rude and not very accommodating. I didn’t have my credit card that I had charged the car to but I did have a credit card on me. Said I couldn’t have to jeep because of it. Gave me a crappy Mitsubishi that was NOT comparable. And I still paid the higher price. He then told me that I would go through toll roads and I should but the coverage since they don’t have tollbooths. Ok that’s fine. I wasn’t happy at this point so I agreed and left.

1. Let's start with getting my car after two hours waiting from the time my flight landed. 2. Then, they forced me to pay additional 100$ more for liability protection and personal insurance which I didn't ask and it wasn't mentioned on Priceline. 3. The car was pretty dirty. 4. The windscreen wiper didn't help us on raining days. 5. When I called the company to ask something I had to wait almost 30 minutes.

We will never rent from Fox again. Not impressed. We arrived by shuttle from the Denver International Airport to pick up our vehicle. We needed to be at our location by 5:00 for my daughter's wedding rehearsal, and we had a 45-minute drive (at minimum, not accounting for traffic or being in unfamiliar territory). Waited in line for 30 minutes or longer, while only a couple of employees waited on this line of 15-20 people - 4 or 5 other employees just kept walking back and forth and did NOTHING to help move the line along. In fact, we could hear them all laughing and talking in the next room (break room, I guess).

Hello, by this means I explain that the suv I rented in question was a setback, it broke down in the middle of the desert heading to Arizona, and we had to ask for help to return to Las Vegas. They sent a mechanic from Fox car rental and he could not fix it. After they sent a truck service from the car rental company Fox picked up the car and returned it to the company. This situation with the company Fox is pathetic. What they are charging was supposedly a deposit that would be refunded upon return of the vehicle. When I went to talk to the manager in turn, she apologized and informed me that he would not charge me for the bad service. I Pay more than I agree, they charged my credit card the deposit. I don’t think that is legal. It's not fair.

The most horrible experience ever. Waited 25 mins for the Fox shuttle to pick us up at the airport. Finally got to my car; put the windows down to air it out because of some gawdawful scent. Drove about 10 feet, tried to put the windows up and, of course, the front passenger window won't go up. Have to park the car; unload my luggage because the car was no longer secure with a window being all the way opened. Went back inside, explained the situation, got a new car. "Spot 28."

Horrible experience!!! Not only were we up charged by double our reservation rate but you can’t even call customer service to get help. The only way to get your bill changed is to go to the original point of rental. I’m sorry, I’m not in Tampa anymore. When we spoke to customer service they informed us they were unable to change bills. When asked why the customer service number actually existed they said for “general questions”. Absolutely worthless. To top it off the rental van had used water bottles and half eaten candy in it. Disgusting!

My wife and I rented a car from Fox car rental. They changed the paperwork from 8 days to 7 instead of crediting the one day early return. Plus Bank Of America agreed with Fox to commit fraud. Beware.

The first time I rented from Fox Rent A Car in Salt Lake City. They just left us sitting at the airport. We ended up having to rent from another company for a lot more than we planned on. The second time we ended up waiting for close to an hour before they pick us up. Everything went pretty good other than the Jeep being totally dirty. I had to go wash it once I got it. Not a super big deal. When I returned the jeep I told and showed the people at the office that the jeep had five bad tires and one of them had a knot on it and was shaking pretty bad. Three weeks later I'm back in Salt Lake getting another jeep. This time we were left 45 min before we got picked up. A guy standing with us ended getting a Uber. Once we got to the office it took another 45 min to get the paperwork done and there was only two ladies ahead of me. I told the lady about my last rental and i wanted a Jeep in good safe shape. She said she was going to put me in one.

We booked thru Travelocity for a trip to Salt Lake for my nephew's wedding. Travelocity had an ad for Fox rental, stated "Premium 2 or 4 door car. Dodge charger or similar". Total price 133.86 for 10/3/2019-10/6/2019. Not bad. We took the bait and booked it with our flight. Wanted a premium car as we were going to my nephew's wedding and were asked to ferry people from nearby parking lot to wedding. When we arrived at Salt Lake airport we found out we had to catch van to "off site location". When we arrived at Fox location we were about 5th couple in line. Lots of others in office that really looked mad or unhappy.

I recently rented from here on October 3, 2019 in Las Vegas. The price was very cheap, so I went with the deal. However, the customer service representative was talking and walking so much that she made our check out time extremely longer than what it should have been. When we got the rental car, we wasn't notified that it takes a WEEK OR TWO to get our credit card off hold. This put my husband and I in such a bad position because we couldn't use our credit card to rent another vehicle while we was there, and it caused us to be stranded in Atlanta Hartsfield airport. We literally had to search every rental place in Atlanta airport to see who accepted a debit card so we could travel home. I called many times to see what was the hold up and why we wasn't notified before we pulled off. They gave us the runaround. Such a headache.

One week before my trip from PDX to PHX I reserved (online) a full size car from Fox. I paid in advance, declined the insurance, and told them what time I would be picking up the car. When I arrived at the Fox location there were 15 people ahead of me, and two associates. Not everyone in line had reservations and it was an hour wait for my turn. After giving the man my reservation confirmation and declining the insurance, I was informed that he didn't have a full size car available and would not have one for at least an hour. He offered me a Corolla or a 2 door Jeep Wrangler! I am a 71 year old woman, visiting my 91 year old mother...neither car was an acceptable choice. I was hot frustrated and tired so I accepted the Corolla. In hindsight, I should have demanded an upgrade. When I make a reservation, I expect prompt service and what I request should be available. The entire experience was disappointing and I will not rent from them again.

THE ABSOLUTE WORST COMPANY EVER!!! YOU HAVE BEEN WARNED. I flew into Newark A.P....flight was delayed one hour due to weather. As were all other flights. I called fox...recording says all cars were held for up to 3 hours for flight delays. Nothing else needed to be done. After arriving, there was no way to find the local number for a pickup to their off airport facility. I finally found it after 15 minutes of online research. They told me they gave away my car because I was delayed 1 hour. I told them I had called Fox and was told the car would be held for 3 hours. The ** at the facility told be they had no cars, mine was given away and they didn't care about my reservation since they had the cheapest prices (which, by the way, is not true when you find out hour they scam you hidden fees and costs). HE THEN HUNG UP ON ME AND SAID THE CONVERSATION WAS OVER.

NEVER do business with this company! I rented a car in Florida on 4/27/2019, and paid for the Florida plate pass to cover any tolls I might encounter while in Florida, plate# **. On 4/29/2019, I drove to the Port of Miami/Parkway Parking and left the car while I took a cruise on Norwegian Cruise Lines. On 5/3/2019, I picked up the car and drove to Boca Raton and on 5/05/2019, returned the car to Fox.

I chose Fox San Francisco airport location to rent a car as they had medium sized hybrids and reasonable rates. I was traveling to Yosemite for a long planned family vacation and wanted good mileage. I was in line an hour and a half with a young child to get a car. Others in line literally walked away and went to different rental companies in frustration. One man took pictures of the line and said he was going to put them on YELP. There was a lot of unhappy people in that line. When it was finally my turn, I was informed they did not have my car and was told that I would be assigned an large SUV. I asked if I could wait for the car I ordered but was told there was no guarantee I would get it even if I waited. They ended up being assigned a large Ford Explorer that got about 18 mpg.

Rented a car in Florida. Told them I was driving from Fort Myers to Miami. Girl at the counter neglected to tell me that there were toll roads in Miami that could not be paid with cash. Florida has teamed up with the car rental companies to to bend over tourists and backdoor them with fees until they are raw. I didn't even know when I was going through a toll as all of the toll booths have been removed. Received a bill from Fox a month after my trip for $8 in toll fees and $90 in "admin fees" that go straight to Fox. Didn't even bother to lube me up first. Just jammed that bill right up my mailbox. Stay away from this company.

We booked online because FOX were the lowest price. And in our reservation, it says the final price is $200 for 2 weeks. However, when we were about to pick up the car, the front-desk told us that the price is $500... We were told to have to buy the insurance, which is $120; and were told that we have to buy the toll payment coverage, which is $100 more; and last, the car given to us is not the one we reserved online but a smaller one...

Stated that they were honoring our contract for a compact. Gave us a subcontract. When we returned it and discovered that our tiny car was indeed a subcompact, they said there was nothing they could do. Assumed this was because we booked through Expedia. Now they tell Expedia that they won’t refund the difference between what we got and what we paid for because we didn’t insist on a resolution on return of the car (told there was nothing to do/needed to catch a plane!)

2 days ago, we rented a premium 12 seater van. After 3 hours of driving cockroaches was discovered crawling up the back of the front passenger seat. Then more came out from under the driver's seat. They were all different sizes. One was carrying an egg. After hours of phone calls, they finally told us to drive back to exchange another 12 seater van. They offered a little discount for our inconvenience. Our entire day was lost from our vacation to take care of this ordeal. We just discovered another cockroach today. We are flying back to CA tomorrow and have limited time. We asked if they can help us fumigate our belongings and they refused. Has anyone else have this problem from the Miami location?

Please let this be a warning to anyone looking to rent a car: DO NOT USE FOX-RENT-A-CAR. I was initially drawn to them while looking for a car through Expedia because of their low prices and car options. When I called to alter my reservation to move the pick up time up for hours since my flight changed, the customer service reps at Expedia transferred me to Fox. This is where it all started to go bad. First, the Fox customer service rep tells me that it's not a problem, they can easily move my time up. He was wrong. He transferred me to another woman who basically called her co-worker dumb, and told me that if I wanted to change my time, I'd need to cancel my reservation through Expedia, remake it directly with Fox and it would be an additional $80 added to my total. I agreed and paid the extra $80 over the phone while making the new reservation with Fox.

1. At the counter, the lady lied to me the price is confidential. How can they make business with clients without noticing price?! It turned out a trick that they want to charge you more. 2. They have weird terms that I never heard before. When you signed, I asked them to explain the keys of the terms and they refused. It turned out a trap again which they can catch you for extra charge!!! 3. I figured out all these and they were mad at me. Said no car for me with pride like a judge. 4. I rent car for vacation every year. I was shocked and never had such experiences which cannot be worst. 5. This happened at Fox at Salt Lake City! Avoid them if you do not want trouble!

We had a horrible experience with Fox. My husband, two young children (3,4 YO) and I had a reservation to rent a car in Chicago Aug 21-27, 2019 from Fox. When we got to our destination (after a 6.5 hour delay from our airline), there were NO CARS AVAILABLE. I know what you’re thinking, maybe you got there too late and they gave away your car. Nope. When we were told our flight was being delayed, we called Fox and they redid our reservation to accommodate the time delay because they can’t guarantee a reservation 3 hours past the original pick up time (also a stupid rule). And we paid more to do that. Also, we were among 6 other couples/individuals/families that had reservations and this location of Fox rent a car had NO VEHICLES for any of us.

I reserved a car on this August 30th which was supposed to pick up at Oakland airport CA at 7pm. My flight got delayed and when I got to the rental car counter, it was 8:45pm. The lady told me that my reservation was cancelled because I was late. I asked to book another one. The lady told me a price was more than four times more expensive than I booked online. They don’t take any explain and they don’t give any alternative. They were not pleasant to talk with either. This experience made me down even next day. I will never do business with them again.

Fox has promised to email my receipt the last two times I rented. Still waiting days later. Tried calling-still waiting for a call back after 45 minutes. Tried chat...no one available. Fox has lots of rules to beware of. Cars have been scraped, dinged, broken taillights. Time for a new car agency I think.

I made an online reservation in the United States to pick up and use the car in Mexican territory. When I get to pick up the car I was told that the vehicle I had rented no longer existed, that I had to make a new reservation. But that would be with another company (MEX Rent a Car). The reservation I had made with Fox was 5 dollars per day and for the new company (MEX Rent a Car) was 35 dollars per day. Be careful in booking or accepting promotions from Fox or MEX Rent A Car. The worst service of Diego ** (supervisor) Fox Rent A Car or MEX Rent a Car Cancun-cun Aeropuerto Intl. De Cancun Carret Cancun Chetumal km 22 Cancun QR 77565 tel: +523341708243. Rfc ** siem **.

In short: The checkout process took over two hours with one person at the desk and about 20 of us waiting for cars. The car was older, 40K+, and filthy inside. We used a blanket to cover the rear seat. Tires out of alignment and a bump/rattle in the rear wheels. When checking in I forgot my glasses and when I returned to find them the car was already rented again and they had thrown my glasses in the trash. A worker "found" them and returned them to me as I was filling out a lost/found form. Not a good experience. I'll pay a little extra next time and choose a different company.

Returned from a Miami cruise on a Saturday morning and needed a rent a car in a pinch. Another member in our group recommended Fox Rent A Car so made the reservation, caught the bus to the airport and then Fox's shuttle to their airport off site location. A very industrial area, but not an issue for me. Made my way to the counter w/in 10 minutes of arrival and began the "read and initial/sign everything" from a cellphone sized tablet. Knew beyond a shadow of a doubt I opted for the Plate Pass toll option for $8.99 because there is NOWHERE in South Florida one can drive without using a toll road. (Unless you live there, know ALL the back roads and don't travel very far.)

I tried corresponding with a customer service agent and that was awful. I booked using Expedia and reserved a Jeep Compass or similar. When we arrived it was almost 10:00 pm, ALL vehicles in our class that we reserved were a Hyundai or a Mitsubishi, which in my opinion are not even close to comparable to a Jeep, a total downgrade. I mention the time we arrived as it was late, and there wasn't much I could do with this and just had to take a car so we could get on our way. We went through the 10-12 cars there we could choose from and none were up to my standards. They were dirty on the outside, the inside, and had bad smells.

I booked a Jeep Cherokee for 5 days in San Francisco and I was give an Jeep LIberty instead. (2 very different cars!!) IN their own site the are classified in different categories which are as you can imagine priced differently. I told the guys at the garage and they apologize and said that they are in the same "mid SUV" That is NOT correct. This is not serious, not legal. So I have to get my credit card company involved now... And I have not seen my receipt yet, so not sure what extra charges they add to my bill. It was not explained in the paperwork they handed to me at the airport desk... Very disappointed and very deceiving business practices!! Never again renting a car with this company

Updated on 10/14/2019: I have credits on my account. When I ask the rental agent to use that in new rent on 10/2/2019, I was told to contact the customer service. I don't get any reply when the request was made to the customer service.

Stay away! Two hour wait. No cars available. I don’t mean our class of vehicle. I mean no cars. When I did get one, I had to turn around and return it. Not safe to drive. Both rear tires damaged, dents and scratches all over, smelt like cigarettes. Second car not much better. No supervisor or manager available at location (Seattle) or on phone with customer service. Can’t say enough bad about this company. This site makes me give them a star. If I could give a negative star I would.

The worst one I had yet. Highly recommend to rent a car from any other company available. The customer service, the car and the paying was absolutely the worst experience I had since I started traveling in the US.

One star is the lowest I was allowed to rate. It was sad how poor the service was. Started with a pickup from the airport that took about 25 minutes for the shuttle. Then the person at the counter attempted to charge me $374. on a $84. rental, but luckily I had all my confirmation information, Then he proceeded to lie to me in order to jack the rental up to almost $150. He lied and told me that all over FL required tolls from the airport out to anyplace I go and if I didn't get the toll pass for $8.00 per day, it would cost me $15.+ toll per toll and I would end up paying way more. He then went on to say that if I didn't get the gas waiver from them, then I would be charged a lot more because there is no gas in FL. That was a complete lie. All gas stations were open and sold gas.

We rented from Fox in Denver in August....big mistake. The airport shuttles were 25 minutes apart & packed. We waited for a second shuttle & when we got to the rental building, we waited another hour to get to the counter. The clerks were not at all helpful, and ours had a rude attitude before we even started asking questions. She told us not to pre-pay for tolls and today we got a bill for $140 just for the tolls we had for the week. We picked up our car in a dark parking lot & were told that we needed to record any scratches or problems. Thankfully we noticed that the windshield was cracked before we left the parking lot or I'm sure we would have been charged for that too. We will never use Fox again.

I travel a lot and use various car companies. I’m currently in Denver and booked Fox Rent A Car. We waited at airport over 40 minutes for pick up. Shuttle had no AC in 90 degree weather. Complained when we got to rental center. They didn’t care. Waited another 40 minutes in line for assistance then another 1hr and 20 minutes to get a car. The first 3 cars were nasty inside. Not just floors. Food on seats and in cup holders. Seats had stains where they had not been cleaned in the front and back of all 3 cars. Finally after waiting they took one of the cars to the car wash area and cleaned the seats so we could leave. The upgrade car they offered us was also nasty inside. They’d did not care and said there was nothing they could do. Either take the car or go somewhere else.

My recent 8/2019 experience at the Denver airport with Fox Rent A Car was horrible. My reservation for four days through Carrental8.com (another horrid experience) was supposed to be $207.11. It cost me $270 when, after standing in line for 80 mins, they required me to upgrade from a Corolla to a SUV or else wait longer. My gas tank was 2/3 full when I picked up the car. I turned in with a full tank as required, so that cost me as well. Bottom line: DON'T USE FOX car rental or Carrental8.com.

Back in Nov 18 I made a reservation on Fox Rent a Car on Sint Maarten for July. After I arrived in Sint Maarten airport the Fox representative kept me in the SXM airport parking lot for 30 minutes and then he said, "There would be no car available for you since no one has returned the cars." Then he said, "If you need to rent a car, I can get you one with other company with higher price." After going back and forth I decided to call their office and they told me that "We can't get you car because you have 2 reservations" which was not true. Basically, they are SCAM! Please DO NOT use this company.

Fox Car Rental in Denver was a little cheaper than other options. But the experience we had with them definitely made us wish we had chosen just about any other option. First of all, the line to get the car was over 1 hour. We tried repeatedly to cancel the reservation online but were informed we could not this close to the rental time.

Worst company I have ever rented from! Nothing but lies and will take every bit of your deposit and give no explanation or reason! I’m calling BBB and my credit card company. DO NOT USE THIS COMPANY FOR ANY REASON! You’re better off walking. I have tried reaching them to resolve this issue and no one will call me back or answer my messages. I have tried everything! All social media is ignored as well! This is BS!

I have rented from Fox several times before, also in San Diego, so I am writing this because of one very poor experience today. The rental agent was great but when we went to the second floor there was a guy who said, "Take your choice of two vehicles," and then he disappeared. Not quite knowing what to do, we got in one and drove to the exit where we were second in line. The female attendant directed the car ahead of us around to a parking area about 40 feet away. There, she engaged that customer in a very long conversation lasting well more than 5 minutes and the back up of vehicles behind us grew to 3 other cars in line waiting to get out. Finally she came back and we proceeded to go around the vehicle to record the nicks and scratches and dents.

They triple charged my credit card. I was quoted $91 for 2 days. They made me pay $238 instead (without insurance). I was not given the car I was promised. They gave us an older car. It was uncomfortable to drive. First and last time using their services.

STAY AWAY!!!! We got charged over $300 for 3 day full size car. They charged us for gas and roadside assistance that we never agreed to. They also added early return fees for returning the car hour and half early!! When we made the reservation on their website originally, our estimated cost was $130.

Last week I rented a car from the Orlando airport Fox off-site location.

Took over 2 hours to get our minivan and then they gave us 3 different wrecked vehicle. I am not talking little dings and dents but major damage and cracked windshields, torn carpet. Then they charge me $$$$ way over the contract price and could not explain the charges. I now cannot get through customer service.

I will never book with this discount rental company again. Live and learn-you get what you pay for. Stay away from Fox Rent A Car. It's not worth the hassle.

We rented a car so that we could have a new dependable vehicle for a trip from California to Park City, Utah. We were given a Jeep. Unfortunately, the vehicle was not serviced properly. On the way back the vehicle kept turning off in the middle of the highway. Dangerous at 75mph. We called Fox at approx 4pm and they said they would have a replacement vehicle in three hours. They did not arrive until past 11pm (seven hours). We were travelling with a one year old and had to check in to a hotel at a cost of $101 for the night. Furthermore, we lost the reservation we had in the middle of the trip. Thus far, they have not adjusted for the problem and inconvenience we experienced. Will escalate and see how they handle the problem.

I had a daily insurance fee of 17.00 a day. When I returned the car, there was a small ding on the driver’s side front window from a rock that hit it I the freeway. I had to fill out an accident form and the inspector said I would not be charged. Next thing I know is I lose my 150.00 deposit for the ding. The car smelt like dirty feet when we got it. We were also hit with several add on fees that made the car cost about 20.00 more per day than other rental companies. This car rental cost me more than the plane flight, the hotel or any other big purchase on the trip. Save your money.

I booked a rental car from the Orlando location for our Disney Vacation- July 2019. As an experienced traveler - I will have to say DO NOT EVER book a rental vehicle with this company! We arrived at the airport and easily found the pickup point - this was the ONLY good part of this experience. We were shuttled to an off-site location and when we (a family of 5) arrived at the location - it was packed with at least 60 people - this is a small building and it was very hot - because the doors were being held open for people to be able to stand in line.

I book the car thru Expedia for a total of 3 days at Las Vegas airport and took the insurance for $10 a day. But they kept charging me $40. I thought when I get to the counter I will get back to $30. Turns out Fox does not accept Expedia insurance. So I had to pay extra. When I got back home, I filed a claim on my credit card against Expedia. They fought it. But I did get my money back.

Don’t use! Hard to believe these guys are in business. Arrived SFO at 10:00PM, then stood in line for two hours to get my “reserved” car. After trying to upsell me on absolutely everything (including 4 days of a toll plate gizmo, at 5 times the price of the Golden Gate toll, the full fuel angle, insurance for this, that and the other), I finally got my car. I kid you not, I thought it had been in a accident!? More dents, scratches, dings, than you could document. I called over an employee, after taking time stamped pictures, and asked for his assurance no one would suggest I had caused this damage on return. When asked how they got away with renting a car in such condition, he replied “If you want a good car, you shouldn’t rent with Fox!” Couldn’t say it better myself...

If you looking for a good price on a car rental and are willing to wait in line for 2+ hours Fox Rent A Car is perfect for you!! Don't forget time is money and you will learn to appreciate it at Fox Rent A Car!

Avoid this company at all costs! We rented a car for 12:00 noon and did not leave the facility until 2:30pm. Customer service was terrible. The agent who checked us in was slow and didn't seem to care that people were waiting in line. Even after the paperwork, the car was not ready. He said it had to go through the car wash. Five minutes, 10 minutes, 1/2 an hour passed. Still no car. We asked for the manager. We looked in the car wash. There were a dozen cars in line to go through. Ours was not one of them. I have never seen a more disorganized rental car company and definitely have never waited so long to get the car. If you have to be somewhere fast, you'll be late if you rent a car from Fox. What a joke! If time is money, pay more at a different company because you will spend hours waiting for your rental car.

We had a terrible experience with this company. First, there was a long line to get to the counter and then it took a long time to get our reservation sorted out. It was over an hour before we were given keys to our car. Second, we were promised a Jeep Grand Cherokee and were given a Dodge Journey, an inferior car. Third, there were problems with the car and nobody able to answer questions. We had to figure things out for ourselves.

I recently rented a car from this company in Salt Lake City and had a horrible experience. I was given a car with absolutely no features. No power windows, no power mirrors, no power doors, etc. Every time I parked the car I had to manually lock each door with an old-fashion key. It was not until night time when I realized that the headlights were completely out of adjustment. I tried to call the service department by phone and that was another disaster. It took three days for someone to return my calls. When I returned the car and complained about all of these issues I was told that: "We are not Hertz or Avis, we are a low budget rent a car company.” So, be aware, you will get what you will pay for.

This is by far the worst rental car company at the world's worst airport LAX. They were consistently bad from time of pick up to return. It took 1.5 hours in the line to get the car at midnight. They then gave us a clunker of a car. They try to rip you off. Beware. It took 1 hour for a return bus. DO NOT USE THIS COMPANY.

Please go somewhere else! This company is the absolute worse. The shuttle drivers are so lame and inconsiderate of their passenger's time. The shuttle driver left me and other passengers on the shuttle for over 30 minutes and caused me to almost miss my flight. I told him that we needed to get going and I think that motivated him to move even slower purposely. The worse service ever. Very inconvenient!

Via Expedia, I rented a Dodge Charger with Fox Rent A Car. I did not know that Fox Rent a Car had no desk at Miami Airport. We had to wait outside in the heat and humidity over 35 minutes before the shuttle arrived, even if their facility is only 5 minutes driving distance from the airport. While waiting I tied to call Fox Rent A Car. i was on hold for over 20 minutes, listening to BS like "we are customer oriented" or " we have more than 10 callers before you", etc. During these 35 minutes we saw other shuttles twice! Once at Fox Rent A Car facility, we had to wait a long time, because the two managers on duty were awfully slow. When my turn arrived I understood why. They forced me to pay for their Sunpass (for the toll roads payment), even if I told them that I had my own Sunpass. Unlike other rental companies they cannot deactivate their Sunpass.

I arrived in SFO last week for a family trip from Atlanta. I reserved the vehicle the Sunday prior, and now that I think about it, I probably should’ve changed my mind then. The representative was rude and unprofessional. He made up for it by offering me a much lower rate than Avis. Upon arriving in SFO shortly before midnight (yes late flight) but I reserved a full size SUV to accommodate my children and I for our vacation. I was told by the woman at the counter that they had no full sized vehicles left, and that I should go take my children and our luggage back upstairs to find another car rental company that may or not help. I was livid. I said I reserved with FOX not anyone else, and at this point my children are tired and hungry. She laughed and said it was happening all day and there was nothing they could do.

When I picked up the car at the Tampa airport on Thursday June 6, I was told "as long as you return it with half a tank of gas there's no problem." I returned it with about 5/8 tank of gas, and was charged $7.99 per gallon to fill it up. I stated that my return would be 10:30am Sunday June 9. When I returned the car at about that time, I was charged a late fee because my contract read Saturday June 8. So that got misunderstood somehow. I went online to rent the car at a VERY attractive $28/day and ended up being charged almost $200 for 2 1/2 days. Also, while waiting in line at the airport, the agent spent more than 40 minutes sharing recipes with the customers ahead of me.

I am currently renting a Fox Rent A car. I am so unhappy it is hard to describe. Fox has taken what was a great vacation and turned it into a nightmare! It started with the fact that there is NO Fox counter at Newark Liberty. I had to ask 5 different workers where to find Fox. I then was told I had to call to get a shuttle. The shuttle took one hour and 15 minutes to pick us up. At the counter they said we were late so our reservation was no longer valid! But they then decided we could get our car! Then the man at the rental counter then told us that because Drive-O/Fox doesn't open till 8 AM we have to drop off the car and call for a shuttle, and if we miss it we don't get a second chance! This is your attempt at customer service?? Then we are being charged $15 to use the E-ZPass, for just 2 one dollar tolls! So we are paying $17 for $2 in tolls!!!

On June 1, 2019, around 10 or 11 pm, my family (including my 5yo son) were driving on 1-5 in Seattle Washington. When traffic slowed for construction we were rear-ended violently by a young woman driving a Fox Rent-a-car. The car that hit us was driving so fast when she struck us that our cars became locked together and the police had to stop traffic on the highway to help us move to the shoulder and call and call a tow truck to separate us. The rental car looked close to totaled and was not driveable. We were able to drive home, however, extensive damage was done to our vehicle and my son was mildly hurt in the crash.

Shuttle back to the terminal: 45+ minute wait with growing crowd of people. People at the counter keep repeating "shuttle every 15-20 minutes" which is an obvious lie. All the time the bus is standing with blinking lights. Almost missed the flight. Shuttle from the terminal: 30 + minute wait, then shuttle stops briefly and wants to leave without most of the people who were waiting. Had to scream to stop it. HUGE line at the checkout. The guy gave us wrong information about how to pay tolls, not sure what surcharges they'll invent around that. Total cost about 1.5x of what was quoted. "Choice" of two cars on the lot - both dirty and rusty, with 45000 miles. The one we too had broken power mirrors, and made weird noises while driving. AVOID LIKE A PLAGUE!!!!

The shuttle did not pick us up and still charge for the car I never use. I called them and they said their shuttle came by which apparently didn't. Same stories from the reviews here and I totally confirm.

We got in to the rental car center at Sky Harbor in Phoenix Arizona to find a ridiculously long line with just one counter rep, when all the other rental companies had multiple agents and either no or very short lines. After standing in line for about 20 minutes and watching the line behind me get longer and longer, I was looking at about another 2 hours at the rate they were going, so I went right next door to Alamo and instantly got exactly what I was looking for at a rate not much more than Fox, WITHOUT THE 2 HOUR WAIT!!!

We rented a Car in LA. We had estimates online that were very affordable so we booked a car for our holiday. When we arrived we were told we have to buy 35 dollar a day insurance no choice. And taxes are 38% in LA. We were very surprised to learn this but figured we had no other choice. Do thorough research on companies before you rent from them. Other companies do not charge those fees and I will not be renting from this company ever again.

We rented a car through website carrentals.com And linked to Fox car rentals. Both pointed us to each other when we tried to cancel because of emergency flooding at our home. It was bad enough that we had to cancel a California trip... they both refused to provide a refund. To make it even worse they requested numerous emails asking for proof of why we cancelled. After company emails confirming cancellation, pictures of flooded home etc.... they still refused. I honestly now hate these two companies and would encourage everyone to simple go elsewhere. Expedia by the way— went out of their way to assist us. Great company.

I got this rental company from Priceline. When I picked up the car, they will ask you to purchase additional toll fees and fuel which they said was cheaper. I paid extra $238 on my AMEX and they said there will be $150 back when I returned the car. The car that they gave us was old with 45000 miles and scratches on the right rear. When we returned the car, their employee looked at it and said to us everything was ok. When I came back home and I found my credit card has an extra charge of $97 and did not get my $150 back. I tried to call them for three days but nobody answer and the answering machines always say, "There are 10 callers ahead of you". NEVER USE FOX CAR RENTAL AGAIN!

Today I received an invoice from Fox Rental stating that I owe $96.15. On a recent trip to Tampa, natural occurring toll fees amounting to $6.15 was charged. Fox added an additional $90 dollars in administrative fees. These are TOLL FEES. NOT FINES. This is a total ripoff of the worst kind. I won't be renting from Fox again. I sent them a check for $6.15.

This company is a rip-off. Charged a $20 early drop off fee (called a LOREC) because I dropped off car at 5:58 pm. Contract said late fee starts at 6:00 pm. So they will charge you an unauthorized fee no matter when you return the car.

I rented a mini van for May 29 to May 30 from Phoenix to Las Vegas. I was quoted $48.05. I agreed to additional charges of insurance for $25 and prepaid gasoline. Still, I was charged over $170.00. Be very aware of using Fox. You cannot trust the prices they tell you and their estimates are not clear. I still have no idea where the extra charges came from. No explanation yet from corporate. Very disappointed with the lack of transparency. I feel I was taken advantage of by being in a hurry and didn't have time to read all the fine print. I travel frequently and have never had any issues with other rental car companies.

I don’t recommend Fox Rent A Car for anyone. Lousy service.

These guys are scammers, beware. On 5/20/2019 at 1 AM at San Antonio airport they wanted $280 for security deposit; which I agreed to pay. I took this rental from Priceline, and on Priceline I also opted for insurance and paid $11 a day for 2 days. At the time of rental, the lady at the desk said you opted for insurance, so I said, "Yes I already paid" (thinking she was talking about Priceline insurance). She did not mention she will be charging me their insurance as well for $26 a day.

DO NOT USE THIS COMPANY!!! Worst rental car company I have ever used. Several dings on the vehicle, front window has 3 or 4 dings in it that had not been fixed. Tire pressure started coming on the morning after we picked it up, have refilled it once a day about 10 pounds daily. Finally found the source of the leak and called customer service. Waited on hold forever even after the call back to be told to call customer service for options. Called roadside only to be told they want me to drive 100+ miles to get it looked at to determine liability and get it fixed or take it to a local place and pay myself to fix their vehicle and they "may reimburse me". They cannot guarantee that. They obviously do not take care of their vehicles or care about the safety of their passengers. WORST customer service EVER! Listen to the reviews and don't get sucked into the low rate. You will pay in the long run.

Reserved my vehicle online in Utah, where I live, through Travelocity for $83.23 due upon arrival at the facility. First thing, I was told I had to put down a $1,000 deposit. Gregory (behind the desk) said people had been surprised by that, to which I replied "Of course, because nowhere online does it say you will be charged that amount." Then additional charges started adding up - SLC CONCESS ($7.27), UT TAX SLC ($6.08), UT TOURISM ($7.60) and a "4 VLF" ($5.16) - can anyone tell me what VLF is? Total bill that day for a car with multiple scratches, disgusting interior with stains everywhere (had not been vacuumed and SMELLED): $1,093.65. And somehow, Gregory was offended as I asked him clarifying questions during the transaction. Never again. Fox!

I have been renting cars monthly and choose Fox on the Southwest.com website because of the price. Each time I have a different problem at the desk. They are not honest or truthful about the size of car you have reserved. If I reserve a mid-size I get an economy or compact. If I reserve a full-sized I get a mid-sized. Last week I reserved a full-sized at San Jose, CA. The first car I was given was missing the gas tank cover and the gas tank lid. The car had been washed so I assume water was probably in the tank, too.

First, at Phoenix airport the service is slow, and company is very tech poor. They have computers, but communication is done over cell phones, computer seems to be used as word processor for paperwork only. Took almost an hour from when first started talking with rep until we got van. Second, van was not clean. There were fingernail clippings on back seat. Third, when we had flight cancellation due to weather I called customer service number to extend rental by 7 hours. Was told that at Phoenix this "was not allowed". Told that twice. Is this the first time they had that issue at a major airport? Fourth, after paying for an additional day when I brought the van in at 1pm instead of at 6 am, and paying a late return fee, and paying a fee for an additional driver, the bill was twice what I was quoted online.

I had booked a car via Orbitz. Price was reasonable. When I got to the car counter that is when the issues became a problem. Constant high pressure to purchase over priced insurance. Had to tell agent no several times. They charge a deposit (even with MAJOR CREDIT CARD). Final straw however IF YOU RETURN CAR EARLY $25.00 FEE. WTF IS THAT? Anyway I lost my cool and told them to stick it where the never shines. I booked with AVIS and was on my way 10 minutes later, better rate and better car. AND VERY GOOD CUSTOMER SERVICE. Stay away from these clowns.

Nightmare! Worst customer service experience of my life. Roach infested car. I narrowly caught a baby roach crawling inches from my five month old infant's ear on the back of their car seat and my seven year old daughter screamed and jumped out of the car in the middle of a parking lot to escape a roach climbing on the door next to her. When I returned the car and informed manager Ron ** of the situation he treated us like dirt, like we were some kind of scam artists, and accused us of bringing the roaches into the car. Impossible - we were staying in an immaculate, high-end condo.

Booked a car and I supposed to pay 270$. Arrived at counter. Asked me to pay 540$ then another 400$ as security deposit. After he took the 540$ I felt very stupid to do because when I rented through VIP Cars' website my voucher was clearly saying including everything. I felt scammed. I asked him to refund my money back and I don't need his stupid car, "Are you sure? This will be bad for your record" (another stupid comment). I insisted for my refund and full cancelation, I got my refunded money stuck for almost a week, contacted VIP Cars. They shifted me to Avis using the same amount of their agency fees. I paid the same amount which I originally booked in the first time 270$*9 days with upgraded car. This is one example of the worst companies that ** people. I advise everyone not to use this company.

Shocked to arrive to the Fox Rental Car desk (in San Antonio airport) to find out they gave away the rental car I had reserved!!! I had booked this through rentalcars.com a few weeks prior with no issues, I had specifically requested a SUV Jeep Compass or similar. When I arrived to the desk I was told the SUV they had reserved for me was given away earlier, but they had a Mitsubishi Mirage... I asked the agent if that was similar to a Jeep Compass (knowing full well it isn't) and she told me no but that was all they had.

I arrived at Tampa airport and waited an hour online only to be told by Thalia, the agent that my driver’s license was expired. I had just flown in from NY and apparently grabbed the wrong one. Thalia was unfriendly and unhelpful, told me there was nothing she could do. I explained that I had flown in from NY and had no way to get to my destination, and she shrugged her shoulders, clearly indicating that she did not care. I asked to speak to her manager and she told me that he would say the same thing. I told her that it did not matter, I would still like to speak to him. She gave me a phone number of customer service.

Do not even think of renting a car from this company. The price may look cheap, but the add ons are ridiculous. The people are unfriendly and their customer service is impossible to get in touch with. I wish I had never heard of this company.

After reading some of the reviews there really isn't anything I can add. Long lines, forced to buy toll tag (which we never used) and insurance although we already had insurance. Explained when we rented the car there would be 4 people and a lot of luggage so we would need a large capacity SUV. When my husband finally got to the reservation desk he was told they had upgraded him and when actually got downstairs to the car it was a Jeep Wrangler. Our luggage would not fit in the back of the car.

Expedia recommended Fox Rent A Car as it is the cheapest one! My flight came in at 7PM, had to wait 45 minutes for their shuttle so they can bring us to their site. Once we arrived at the site, there was a long line. It took 2 hours for me to get my car. There were only 2 1/2 customer reps assisting the tired customers. Like what Suzann said of SC, you'll be forced to buy their 3rd party liability even though you show them that you are covered. (I checked with my insurance and they said I am covered).

I can't say enough bad things about this company. My price for rental (on Priceline) was $141. When I picked up the car I was informed that I HAD to purchase their liability insurance even though the Priceline site clearly stated that it was optional. My personal auto insurance covers rental cars (GEICO) and I had more than adequate coverage for the vehicle. I was quoted a price of $220 for the rental, THEIR liability insurance, and a full tank of gas. I told the representative that I didn't was a full tank of gas, only 1/2 tank as I wasn't driving much. That brought my total to just under $200. I also had to pay a $400 deposit since I used my debit card for the reservation (which I expected).

We reserved a car for 12pm. Came at 12pm. They said we've have to wait 1.5 hours (this is after 8 hours of travel) to get the car we reserved. BUT - "We'll give you an upgrade for $30 more and you can get a car now." So we had to pay $30 to get a car at the time we reserved. They would not budge on the price, and offered zero apology. Also: don't buy the "gas fill-up" scam. They don't care at all. Simple as that. Huge customer turnover, so why bother w/ any effort?

After my experience with Fox Car Rental in Fort Myers Florida (airport) this spring 2019, I will never rent from them again. I read several reviews online after I had already rented the vehicle and wish I would have read them first. What you think you will be paying ahead of time will not end up at that price. Once you get to the counter they will tack on all the extra fees, (tolls, pre-paid gas, insurance/waiver @ $22.00 a day, and whatever else they come up with.) In the end I paid almost twice what I had planned for. This is not to mention the car I reserved to rent they didn't have. They said they would upgrade me, but the car they gave me was actually a downgrade in size/space (full size sedan to compact SUV). I recommended they go online and google the cubic feet of space for themselves. They said in, "In the car rental world it was an upgrade". I guess in the "car rental world" they can do whatever they want. Buyer beware, do your homework!

Their great rates are indeed too good to be true. Once you're there, they will tack on mandatory extra insurance (they won't accept your own insurance, won't give the the option to decline it), and whatever extra other fees they can think of, such as, when I recently tried to rent from them in Florida, a mandatory SunPass toll pass for $9 per day (that's a lot of toll roads to make that worthwhile). You will end up spending a lot more than you would just going with a reputable company.

I went through Expedia to rent a car on my trip to SF. An awesome deal through Fox Rent A Car came up so I booked it. When I got to the airport and the person behind the counter barely spoke English and I was hit with so many extra charges, over $100 worth. Also if you have a debit card, they charge your card an extra $400 for holding. This was the priciest car rental I ever had. Would never use them again.

Do not rent from FOX!!!! Between the multiple negative reviews on this site.... there are thousands on the ConsumerAffairs site. And as you can see no responses to address any of them from Fox. You will have issues and they truly do not care. If you are on business or pleasure even if their rate is good.... it is not worth it!!!! I am beyond experienced renting cars, had not heard of Fox and was traveling out west and thought I would try. Never again!!!

If you like to stand in long lines that don't move when renting or returning your car, this is the rental place for you! When waiting for my car I stood in line for just over an hour, no other rental counter had a line. The service desk person argued with me for each item in the contract, blamed me for his computer not working, let me know 3 times that I am lucky to have him as my person cause he is the fastest (the 2 people behind me in line were done before me), and also said that I was lucky to have such a good rate.

I went to Vegas for only a few hours before I flew right back to LA. Priceline gave me a "deal" with Fox. After taking the shuttle to the car rental area at McCarren Airport & after Priceline got me the "deal" with Fox, I then had to take ANOTHER shuttle to the Fox facilities. When I got to the Fox facilities, there was a very long line & not enough customer representatives. The reps working the counter spent at least 20+ minutes with each customer. It took almost an hour to get to the representative. Remember, I am in town on business for only a few hours, so time was of the essence.

At San Francisco airport found one of their service counters closed and redirected to another where they were understaffed with a very long wait. Attendant indicated he must cancel and put the reservation back through since paying for the car on a different credit card than reserved. That process apparently inflated the price considerable. After insisting multiple times that insurance was not needed or wanted, found that I was charged anyway. The $150 refund they promised didn't happen and my credit card company was good enough to make me whole when I disputed the charges. Another unpleasant experience with Fox at the same airport was when they withheld the car (convertible) that had been reserved because they said they didn't have one available at the time. After insisting, they finally came up with a convertible.

We rented from FOX simply because it was cheap. Waited for shuttle over 1/2 hour to pick up. All other shuttles arrived. Took cab. Paid $18. Was supposed to be reimbursed but wasn't. Don't take toll package, it's a rip-off. Women told us we needed to take this because tolls don't take cash, but this is a lie. Spoke to "corporate" and she said she would credit us after our vacation, but we can't reach her on her "Cell" anymore. Don't be fooled by the cheap price.

Do not rent from this company. Their hidden fees are outrageous. I rented a car for 335$ USD total. When I got my final bill is was 974$!!! They charged me liability after I said twice I absolutely do not need it. They said I needed the toll pass for 8$ a day- total 60$ but in reality I could have just paid cash through the tolls (I had even told them my route and he insisted). I asked for it to be removed and she said - sorry it’s with another company. When I asked for liability to be removed she said the rental agreement was signed and she can’t. There were other hidden fees on that I am still waiting for an answer on.

Unprofessional employee, incompetent customer service, dirty cars. If you can afford to go somewhere else please skip Fox rental car in Ontario, CA and be aware of the drivers on the parking lot driving like crazy. Another thing they won't pull out the car for you, you have to go and wondering on the lot to look for your rental car.

This is the worse rental car experience I have ever seen. We rented a 2018 Ford Fusion for $43.85 per day for 8 days and the bill came out to $1,060.05 after all the hidden fees which did not include a refueling charge as I returned the car full. The list of charges is below, half of which are BS. AZ Vehicle fee $42.69, AZ Tax $90.61, PHX CONC $85.36, Surcharge $24.98, FMF $11.28, CFC $48.00, UPSELL $159.92, LDW $137.92 and ERF $7.52.

I needed to upgrade to a bigger vehicle because we had more people join our vacation party. I reached out 1 month in advance to upgrade. I was told I would have to upgrade when I got to the counter (explains why so many complaints are about long counter lines!). I didn't fully understand why I couldn't now and I never got an explanation. I then asked if they had a specific type of vehicle since the website didn't advertise the bigger one I wanted. I never got an answer, just a "I can't guarantee what vehicles will be there".... Thanks, that really helps with my vacation planning.

These are the facts. My son who is 22 yrs old rented a vehicle and I made his reservation online Using his bank debit card and his email the night before he flew to Tampa Fl. He arrived later than his time to pick up by a few hrs. He was told he couldn't use his card without a flight back. He was told to purchase a ticket. He was not planning on flying back because he was meeting friends in Englewood and driving back 5 days later. Called us told us he was stuck at the airport and they would not rent to him. I tried calling Fox Rent A Car several times to be told, "You have 10 callers ahead of you" and proceeded to wait for over 30 minutes and the call was never answered.

I'm so glad that I read all the previous reviews AFTER I made my reservation... which I immediately canceled! There is nothing good to report on this organization except maybe their cheaper rate but if you can't get your car, you have to pay extra, have bad service, isn't your time worth something. I tried to chat online with them and waited for 21 minutes (the estimated wait time) and no one ever came online. This is just an example of poor customer service. Not sure how they manage to stay in business.

The entire experience is bad, hard to navigate site, no cars ready at the rental center, long lines, indifferent staff who just don't give the impression of caring and so much more, low cost is a low service.

This business seems more like a scam than a car rental company. I made my booking online because the prices were competitive. At the rental location, there was no record of my $90 deposit and I was asked if I wanted to buy insurance. I bought it and was told since I did that, they would upgrade my car free of charge (in my booking I requested an economy booking). They gave me an SUV instead. When I paid for the booking it was more than double what I initially thought I was paying. I was in a jam and in an unfamiliar city, and felt I had no choice but to just get the car, since there was a line of 10+ people behind me. The agent assured me I'd get the $90 and then the $150 deposit back.