Fox Rent A Car Reviews

Although you may be tempted to use Fox because of the price, be aware the quality of service and the vehicle will suffer. I was hoping my first experience was just a coincidence, but the second time proved me wrong. The first time the vehicle was in terrible condition. The dash plastic was shattered and the car was clearly abused and the second time the usb ports didn't work and the brake pedal rubber was missing & your foot could clearly slip off. And I'm sure like most rental car companies they try to get you to pay a daily fee for tolls and I declined. What I didn't notice was the $15 administrative fee they charge me for the one toll I incurred.

When checking into O’Hare Airport desk, I was told I could not drive the rental car to Michigan which was our destination. Only contiguous states are authorized for driving range. I have never encountered such a ridiculous contract term and moved my business to Budget Rental Car.

Took trip to San Fran. Arranged for rental vehicle through Expedia at what I thought was a deal. Arrived at airport, had to go outside to catch mini van that took us to rental location where we were provided with a SUV that looked and sounded as if it was taken out of the junkyard. While there we were asked if we wanted to prepay the gas and tolls for the week which we agreed to and 1 month later we rec a bill for 2 tolls and administrative fee because the customer service rep who wrote up the original agreement was new and did not process the paperwork correctly. DO NOT bother with this rental location or FOX RENT A CAR to save a couple of dollars. You get what you pay for I guess.

Booked a rental in November for a trip in April. Arrived in Tampa Florida. Went to get our rental and they denied us because in September they stopped using debit cards and now only use credit cards. We had no idea! The staff just tells us there is nothing they can do. This was not disclosed to our reservation. Stuck at the airport.... Executive car rental stepped up to help us but could not return the rental to Orlando. So executive car rental helped us out by walking around to other rental companies and found us Sixt car rental. Sixt Car rental saved our trip.

Absolutely zero regard for safety. Fox Rent A Car is literally renting accidents waiting to happen. We rented our vehicle in February, only to find out when it snowed on I 70 west that the wiper pump did not operate, requiring us to stop the vehicle and squirt water on the windshield, washing it manually. Worse, the car spun out and I 70 spinning five or six times down the highway is a result of the tires having two millimeters of tread, which is completely unlawful. We could not use the rental car the entire trip as it could not make it up a small grade. Fox would not stand behind its product, and the tire companies informed us that this was common, and when Fox would advise the customer to fix the tires for them (effectively perform maintenance on the vehicles they neglected) they would stiff them. Please avoid this foreign company at all cost. There is a reason Hertz and Avis are more expensive. If you want to bring your family back home alive that is…

I paid in full my Fox Rental Car. When I got to the counter, I was told I am REQUIRED to purchase insurance if the car is in the shop because our regular car insurance doesn't normally cover this; I didn't see anywhere on Fox's website telling me this. He asked if I wanted to bring the car half full and said I'd be charged $35 which he said was $4 something a gallon. Seeing the prices out there I agreed. Upon return of the car (which I brought back half full as required), I was charged $5 something a gallon.

Horrible first experience (and will be the last) with Fox Rent A Car. Booked several weeks out for San Antonio Airport location. A few days before departing for San Antonio we had to make flight changes due to airline strikes, which put our arrival time and rental pickup ~6 hours later. I updated online reservation and it suddenly showed vehicle would not be available, so I called them. They said no issues and compact SUV would still be available and they said they would ensure the reservation was updated. Connecting flight was delayed due to "mechanical issues", so I called Fox and advised that our flight would be delayed, but airline would not say how long, so may not make it by midnight when the rental kiosk closes.

I was in Fort Lauderdale last week. The person who attended me was the most rude and disrespectful person I have ever met. He offered me a series of additional charges. I told him that I did not require insurance since I am usually covered by my personal auto insurance and/or my signature credit card. I think he was upset about that, He gave me a small piece of paper and a pencil, I asked him to explain to me what I should do with that paper and he told me that I should check the car very well, because if he found any damage to the car that I had not reported at the time, I would have to face the court.

Rented at car at TPA for one week. Went through one toll for $.54 and fox added $15.00 admin fee. Complete ripoff. I was not aware of any toll charges and was not informed that if needed I could purchase a SUN pass account through the Florida Highway system.

When registering to pick up the car the agent informed me they did not accept my credit card insurance coverage and the extra would be $36/day. He tried to tell me it was Mexican law that my credit card could not be used. I told him that was not true as I had rented previously from other companies and never had an issue. He then pulled out a crumpled printed sheet and said it was their policy. There was no mention of this when making the booking. I left and will never book with Fox again. Beware they are owned by Europcar. So I have black listed them as well.

Rented a car at Los Angeles Airport, lengthy wait for the vehicle late at night, missold additional insurance which I requested not to be added and misinformed that I had to take out additional payments for the LA toll roads as there is no other way to pay. This is false. Considerably out of pocket. The company do not respond to direct communication. I would recommend complaining through the state department of consumer and business affairs, which is easily done online. For California the link is below **

Took over 1 hour to be "next" and we were 4th in line. The reason it was taking so long is that they started tacking on charges to everyone's confirmation for fees, insurance etc etc. We finally got out of there in just under 2 hours. Carlos tried to help two of us at the same time...acting so cocky that he was "going to take care of us"... Well I finally got a straight answer from the boss of the timeshare salesperson there "YES", the car reps are on commission! The more fees they tack onto your car rental, the more they make!!!! Also, if you do rent here, DO NOT let them tell you they have photos of all the scratches and dents as Carlos of course did but when we returned the guy said NO, there was nothing reported. THANK heaven we had taken over a dozen and he finally accepted when we showed him the date we took. THEY ARE AFTER YOUR MONEY! Beware of Carlos!

My good friend Barbara ** rented an SUV from Fox with my daughter Anea as the authorized second driver for a trip to Seattle and back to Burbank. I was the passenger. Upon arriving in Seattle and pulling into the hotel's parking garage, a rear tire shredded to treadless strips of rubber. Thank God we were only going less than 5mph when this happened. Fox, displaying marked indifference to the situation, suggested no course of action other than we buy a new tire. Tires don't shred on rental cars when maintained, serviced and replaced when required. A few days later, the vehicle would not start, and the service light was on. We added more gasoline, but the car still wouldnt start. Fox offered to bring us another vehicle and pick up the old one. They did bring us a new one and towed away the first one. At no time was the vehicle in any collision or accident. Had there been a collision or accident there would of course have been a full accident report filed.

What a scam …. Expedia sent a car rental deal to accompany a flight reservation for my daughter…. Prepay for 10 days and get a Jeep Wrangler for 400 dollars …. Paid $488.00. She picked it up and they added charges of $11 to $29 dollars per day for taxes/plate fee/insurance/tax then talked her into gas and SunPass with another $480.00 being added to bill .. Then needed her personal credit card …. This "Deal" became a few dollars short $1000.00. SCAM! Then they didn’t have any Jeeps available. What a joke…. In other words this is a stripped quote that is really double the price …. With no guarantees.

Will never use Fox Rent a Car ever again!!!! Made the reservation through Priceline (First mistake) for Denver Airport. The actual location is about 15 minutes from the airport and requires a shuttle. Check in was easy enough. We upgraded to a 4 wheel drive, no big deal. The counter guy said we would need a toll pass if we were travelling north or south, which we were so we opted for it. Didn't need it.

I had ordered a Grand Cherokee (or equivalent) from Fox to be picked up in Phoenix. The vehicle we were given was a Hyundai Santa Fe with 56,000 miles with with virtually no power accessories. At 7:30am the next day we found that the catalytic converter had been stolen. We immediately called Fox Customer Service/Roadside Assistance. It was nearly 3 hrs before Fox returned our call. By 4pm Fox provided a replacement vehicle. My insurance took care of the towing and repair costs. I paid my deductible then received a bill from Fox for an additional $250 in administrative fees. For the past several weeks I have sent emails to Fox and have has yet received no reply.

This company charges every customer for additional renter's insurance. PLEASE BEWARE. I emailed the company prior to arrival to confirm I did NOT wish to purchase LDW insurance and showed it to the agent at time of pick up. I was charged anyway and since they do not provide any written rental agreement I wasn't aware until I was emailed a copy. The only way to decline the insurance is by initial on the touchpad at the rental counter. It is a very difficult screen to read an entire rental agreement. If anyone rents from Fox MAKE SURE the agent shows you the place to decline additional rental insurance aka Loss of Damage Waiver (LDW). I hope this helps others avoid hundreds of extra dollars worth of charges. I fought the charges and was refunded but it was not easy.

I reserved a car at Priceline and they chose Fox for me. I paid $112 for four days. I made a mistake and put 8 PM instead of 8 AM. When I appeared at the Fox rental counter they said I was early and they were going to have to give me an intermediate car. I had to pay another $170 for the 12 hour mistake. Don't expect any forgiveness from Fox or Priceline. If you make a mistake it will triple your ultimate price. The car was OK, I had to clean the inside of the windshield. Both Priceline and Fox are ruthless and will charge you a fortune if make a 12 hour mistake. I've saved money in the past, I admit it was a dumb mistake. I sure paid for it.

Terrible experience, we have a refund coming they say has cleared, but no record of it with our bank and they are doing nothing to help us. Last person I spoke to pretty much said nothing she can do. Asked to speak to a supervisor and she ended up hanging up on me. Our bank has no records of a refund, so we paid for two cars now instead of just one. So frustrated.

My experience was good, until I received a bill, for $66.14, for $6.14 of tolls fees. Apparently, it cost money to come and go from the airport, then to get $60 in administration fees from Fox. Unacceptable! Charging people this much money! To my knowledge I never even went on a toll road. It appears it’s coming in and out of the airport! At least give someone the opportunity to pay the toll and not get charged a ridiculous amount, for something you had no control over. Fox will certainly lose my business. Bad business!

I picked up a car from Fox Rent A Car ​from the Fort Lauderdale airport. It was a bit difficult to find the kiosk at first. The car was good and it was affordable, but keep in mind if you’ll be driving on toll roads they charge an additional $15 administrative fee per toll, which is insane. Our toll costs were around $5, but we got billed $90 for “administrative fees”. There’s an option to pay an additional $85 to drive on toll roads when you pick up the car, so keep in mind this additional charge when renting in Fort Lauderdale. Overall our experience was good, except for that surprising administrative fee per toll.

I rented a car in Merida Mexico. I made my reservation on Travelocity, knowing that I would have to pay for insurance when I got here. I have rented cars in Mexico many times and never have I been charged this much. The Fox Rent A Car charged me $138/day for insurance for my rental. That is after I paid Travelocity for the rental fee itself. Because I had already paid for the rental, and it was late and dark, I paid the fee and figured I would have some sort of recourse the next day. As I looked around for alternatives, I found that smaller local companies charged around $40/day for the necessary insurance- almost $100 less per day!!! I can’t get a hold of anyone at the rental agency. The US representatives can’t help me. This is horrible customer service and complete usury! The management of this company should be embarrassed!

This is the most unprofessional least customer orientated car rental agency out there. They were rude and unhelpful. I had a small scratch on the car and it took Fox 6 months to work this out with my insurance company. And all of the time Fox kept threatening me instead of working with Geico. Please do not use this rental company.

We had several issues with Fox during this rental experience, but I'll mention only three main ones here:

Should have known this experience would be the same as the first. In 2018 at Fort Myers our reserved compact car for my wife and I was "unavailable." Was required to drive a minivan at an "Upsell" price much higher than quoted. Now in 2021 at Phoenix our reserved midsize car was recorded as an "intermediate." Traveling as 3 adults with 2 infants requiring car seats we HAD to pay another "Upsell" price just to get a Toyota Camry to fit us all. Furthermore, this agent now insisted that my Minnesota Auto policy that includes contractual liability coverage for rental cars was not recognized in Arizona. We also confirmed there was a 59 minute window at the end of the scheduled return time where there would be no additional charge. We rented for 5 days and were charged for 6! Do not be a fool like me.

If you rent a car from Fox car rental, make sure you revise all the paperwork before they try to rush you out the door. I don’t usually add anything to my rentals but since I’m in a different, why not make sure to get covered in case something goes wrong. Well the sales associate asked if I wanted to pay for advanced toll fees, I said sure since I’m not familiar with the city. Well it wasn’t included in my rental and now I’m going to pay for it. It’s not that the fee is extremely high, it’s just the fact that now 2 weeks later I have pay a fee for something that should’ve been included. What a disappointment but now I know what Fox car rental is all about and it’s not customer service.

I rented a car for 2 days through Expedia and gave all my card information upon picking up the car. Two days later, I got an e-mail from Sr Operations Manager "Graham **" and threaten me that if I do not provide the credit card information then they will go through the collection company.

I would give 0 stars if I could. We reserved a "Compact SUV" via Expedia for $451.22 total for a week; when I made the reservation it said clearly that this was a 4 door SUV for 5 passengers, 3 pieces of luggage, and 3 carryons. I even took a screenshot of the reservation but then (stupid me) forgot to print it out and did not bring the device with the screenshot on the trip. Boy do I regret that. When we got to the Fox counter, the agent insisted that we had reserved a 2-door Jeep that had no space at all for luggage - way too small for the 5 adults in our group - and when I tried to pull up the Expedia reservation to prove what I had reserved, it only had the info "Jeep Compass or similar" and "5 passengers".

Hello, we rented a car from Fox Rentals for 16 days. When we first got the car, we noticed that the radio and navigation system did not work. We called customer service (CS) several times, and sometimes we were on hold for over 40 minutes and transferred! Few times, were hung up on/disconnected. When we finally spoke to them, we asked them, since we were over a 45 min drive to the office, if we could have someone fix it and they told us they would call back and we never heard from them. We also emailed them as well. Finally, when no one got back to us, WE CALLED AGAIN, waited on hold 30 minutes, and customer service said that when we returned the car, we would get some sort of a refund for the broken system and hassles. Well, we got nothing!

They did not pay me back my deposit for 150 dollars that they promised even if there were no damages, no nothing to the car. Their argument is that they draw it from the amount that I paid but that’s not true. I’m the recipe and the contract it says otherwise and no they just don’t answer me.

We rented the car in the Austin TX airport. Filling out the damage paper was interesting as there were marks or dents on all sides of the car. Did not think to check the tires or if there was a spare. Turns out the car with just over 72k miles on it was running on original tires and there was no spare or tools for changing a tire in the back. We got a flat in San Antonio at about 5pm. We wound up arriving at the car rental place at the San Antonio airport at 11:45 with 15 minutes to spare before they closed. This might not have been such a big deal if we didn't have to be back in Austin by 5am the next day.

Booked my Car rental via Expedia for pickup and return at Austin Airport. Fox Rental charged me with all kinds of fees that exceeded my agreed-upon rate by 100 + Dollars. Per day came to 80 + Dollars when I booked it showed a rate of 47 + Dollars. They ask for your initials and signature on the contract on a small credit card payment device; trusting that they won't charge you with all unrelated fees like RLP that is $12 /day. Steep charges for renting a Toll Transponder and if you do not rent the transponder; fees are $15 per camera you pass and additional toll charges with fines. On top of it did not get the hybrid car I had chosen when I made my reservation. You can't beat this: they charge me an early return fee on the car. Returned at 12:45 PM instead of 2 PM return same day. Very Bad experience.

We had the best experience with FOX. The wait was maybe 2 minutes. The young man was very polite checking us in. He also gave us a free upgrade. Car was clean and had plenty of room. Returning the car was even easier! I am late writing this review. But THANK YOU FOR MAKING THIS SO EASY FOR US! I will continue to book when we travel.

When Momma says you get what you pay for, believe her. The SUV was only like two years old, low miles. The inside filthy, destroyed console. The outside dented, scratched. We took pics. The brakes and rotors worn out and it did not want to start towards the the trip. We get home. We are charged double. Been disconnected seven times when I call. Yet to do speak to a person.

I booked through Priceline. Fox charged me an additional $295.06 after I paid for what I was quoted. I anticipated additional charges for toll roads, but not that I would be paying an additional $43 per day. My best advice is to go with reputable service provider, like Hertz or Budget. Don't make the mistake I did, and go with off-brand service providers, like Fox.

Car was rented for the fee of 180$. Explained the fee of 545.65 placed on credit card as a pending charge until car was returned then this fee would be removed. The pending charge was charged to my credit card after the car was returned. No damage to vehicle. Inquiry was made and explanation was, "We charged you for liability insurance." The customer service person verbally asked if I wished to purchase insurance and I declined that service. This is unacceptable business practice!!! The company has refused to continue any conversation...placing me on hold and not returning telephone calls.

I needed a car in Seattle this last August so I started looking online and ended up calling their company to see if I could get the deal they had online (which was a little over $400 with taxes and fees) and drop it off a day early as my flight left a day before the rental was due back. The gentleman I spoke with didn't speak English very well which is frustrating in itself, but didn't think he was going to charge me anything else than what we had discussed which was about a $100 difference and who would complain about getting a rental car back early! I ended up staying a couple days longer so called to let them know that and they end up charging me over $600! When I contacted them by email a couple days after I got home and asked them to listen to the conversation I had with customer service about the agreement they did nothing but offer to reimburse me the $20 fee and told me I was wasting their time!

This company is complete with hidden fees and overcharges that are explicitly not written in the rental agency contract. If you decide to rent from them, make sure to see the rental agreement before checking in, which they did not supply to me. They overcharge for early return (also not in the contract), and several other charges that are tucked away in the "local rental policies" that takes about six clicks to find on their website. They may have good rates, but those end of being tripled or quadrupled. Stay away.

I actually had a positive experience renting from Fox Rentals in San Francisco and returning to Fox in San Diego. The wait was minimal, received a free upgrade, no serious attempts to upsell me on any extras, and no additional charges than what was expected on my credit card. For the record, I booked directly through the Fox Rentals website.

DO NOT think about renting from this outfit. They are totally fraudulent. Was NOT informed of charges after arriving at off-site location. Made reservation online. When arriving at rental, additional $420 was added.

I reserved a car through Expedia for my recent vacation through Fox Rent A Car. I requested pick-up in San Jose CA on October 25, to return to FRESNO on November 1. The confirmation I got back said that I was returning it back to San Jose! This is though my return flight is from Fresno. I contacted them to correct the return location and I was told that Fox doesn’t even HAVE a Fresno location! I made the mistake of prepaying, trusting that I had a reputable car rental company. I guess I’m too trusting. I don’t travel much.

The Fox pick up/drop off location is remote from all other airport rental companies. You are led to believe that the physical location is at the airport, but the reality is that they are located miles from all other airport rental companies. The airport will direct you to the rental car shuttle for Fox, once you arrive at the rental car locations you are then redirected to another shuttle to take you to Fox. If renting from this Las Vegas location, expect long waits to get to the Fox location. If renting after 10:00 PM don't be surprised if there are only 2 employees available to process you and 15 other rentals, even though most rentals are reserved in advance.

My fiancé and I went to California. We rented a car from Fox at LAX. We drove the car to Bakersfield, CA. That night our catalytic converter was stolen off of our rental. We called the company, and they were wonderful about bringing us a new rental (brought us a new rental from LAX and towed the broken car back), and we were assured that we would NOT have to pay for the tow. We used my insurance to take care of the repair, and went on our merry way. We had to pay a $350 “administrative fee” that our insurance didn’t cover, and were told the claim was closed. Now we received a bill for $818.00 for the tow. I called the company and was told there were no notes about FOX paying for the tow in the account, and the “quality assurance” tapes were no longer available; we were required to pay the money or be sent to collections. Well, want to fight this on the principle.

I came to Denver to see the Broncos play at Mile High Stadium and rented a car from Fox Rental Cars. When I rented on line the cost emailed to me was $113.15 for 2 days which sounded reasonable. After I arrived at Denver International Airport, I noticed the other rental car company shuttles coming and going several times before a small Fox shuttle arrived - it was packed. We arrived at the nearby Fox Car Rental agency, and the lines were long, and there were not enough customer representatives, leading to another 1/2 hour delay. When I talked with an Agent they asked me if I wanted to purchase car insurance, but I said "No, I am covered by my State Farm insurance," yet I found out later I was charged $25.99 for insurance I didn't need.

We booked this company because it the price was right for what we were looking for. When we arrive, we find that there are already a few hundred dollars of additional fees. We were advised to bring the car back there because they only charge $3.50 a gallon. However, we find out we were already charged $160 right off the bat, and then additional after we dropped off.

When I arrived to pick up the car I did not expect my wait would be a little over two hours. It is normal to expect people to wait in line but people were agitated because they were not communicated with regarding why there was an apparent delay. Just before I was finally called to see a representative an announcement was made: "If you are more than two-hours late I don't have a car for you."' I feel like the message could have been communicated differently and not in an unprofessional manner. I was thoroughly upset and I started to really come out of character and cuss the manager out. Fox Rental Car company deserves a star and a half for poor customer service.

Don't book with them. There are so many charges once you go to pick up your car. I was charged for a full tank of gas when I used less than half. They charged me $12/day to use a toll pass and told me it's the only way to our destination. Lies. Read the other 1 star reviews. I have have a very hard time believing any of the the good reviews for this company. Go on their Facebook, you'll see. Garbage all the way.

Confirmed car from Fox for $277.94. Got reservation details. Told Victoria at counter did not need ATS which means Sun Pass to cross causeway going to Captiva FL, told her to send to my house like last year on how many time I used. She charged me 10 days $119.90! for a grand total $413.71 for entire rental.

In my last trip to Seattle, My rental car has been scratched by another vehicle in the parking lot while I was out for lunch. I report the accident to Fox and my credit card company. Later Fox emailed me. Says the amount is short. They will not accept the offer from Credit card Company. I checked with my credit card company. They said they are in the negotiation process and never had response from Fox. I emailed fox to let them talk to credit card company but they keep sending me the response and never reply to the credit card company. In the final email, I said I don't have the ability to make offer. Any negotiation should reply to credit card company directly. And Fox threaten me and send me a 14 day notice to have me pay the price otherwise they will turn me to collection agency. That is how they treat Customer. NEVER USE FOX CAR RENTAL IN MY LIFE.

While in Miami had a reservation that the off airport site could not locate. Shuttle driver was playing his “personal music list” LOUD over the shuttle radio.. Gave my driver license for them to check for my reservation and they still couldn’t find it. Finally took the shuttle back to the airport to rent from a national known rental car company after I realized most other customers there were having same problem. Don’t waste your time.

They tried to sell me on toll charges and cheaper gas, I said no and they still charged me. Wow. Customer service didn't help. Credit card dispute in process. Ridiculous company, seems like the representatives are getting commission. I just wanted a vehicle to drive, geez.

We rented a car in Tampa, but due to hurricane our flight was cancelled & airport closed. Called Fox & they said we were responsible for car rental fees. We offered to switch rental to another city we could fly into, they refused & we got stuck paying for car we literally could not get to. Would NEVER use this company.

I had booked a car through Priceline app, in Fox rent a car Toronto on Sept 4th 2021. I booked it as it was a busy long weekend and there were no rentals available. I went to visit the office and I see it closed without any sign. There were 4 such customers as me who had booked and were waiting. There was a number, in which we had already left so many voicemails, with no response.

First of all I waited in line upon arrival over 2 hours to get my car!! It was insane. Second, I was charged absolutely egregious administration fees on tolls. Over $200 in admin fees! Examples: $90 admin fee on a $13.36 toll. $75.00 admin fee on a $10.16 toll. Absurd!! The prices are very good and I had no complaint about the vehicle. Nothing special but drove fine and was reasonably clean but the service is poor and they will hit you hard in the pocket other ways so don't be fooled.

I rented a car for $300.00 for one week, I refused any insurance but pre-paid Tolls and gas. When I received my bill it was $624.00. VLF 1.99/day, ERF 1.50/day RLP 13.20/day and 1PP at $20. I called Fox and they did refund some of my money. Just make sure you have them disclose all fees prior to renting so you're not surprised.

This was in Phoenix, AZ. My family and I were having major problems with the car we rented from a different rental, and spent hours trying to fix it. An amazing man named, Beau, from Fox helped me rent a car after we left the first place. He had an amazing easy-going attitude which calmed my intense anxiety. We cracked jokes and had such an easy time getting a new car in just ten minutes! I'll remember you Beau! When returning out car, Norman helped us do a nice, quick check in. He was also an East coast man, which we bonded over. Loved the experience I had here! Will use again!

I've had a great experience with Melissa who helped me to select the right car for the trip and who diligently and patiently tried to accommodate (and succeeded!) all my needs. The Hyundai Elantra worked out like a charm for me. I am very happy!

The rental car was no problem, the problem was we were supposed to get our deposit back in 7 to 10 days. No deposit returned after 12 days. A $357.55 ended up at $816.52 after all the fees and taxes. Called (855) 571-8413 and was on hold over 45 min till I finally hung up. Gonna try back later but so far customer service is non existent.

I tried for weeks to get a hold of a real person at Fox Rent A Car. I tried sending website correspondence and filing a complaint regarding a notice I received after renting a car on my vacation to Florida in June 2021. When you call Fox you are put on hold forever each time then the line only disconnects. I never got a call back from the number listed on back of the notice either. The company customer service is a joke.

Do not believe the 4 star rating. I am fairly certain they pump the rating up with bots. I recently took a trip to Fort Myers FL, and I saw that they have the cheapest rates on Expedia. I made a reservation for a week at 320 dollars. When you get to the rental place, they pressure you into purchasing a plate that allows you to go through the tolls at 12 bucks a day. Turns out, you don't even need it. They also tacked on a 20 dollars a day insurance I didn't need either without my knowledge. I was completely floored when I saw my total bill. The 320 dollar quoted fee turned into a 575 dollar fee. Do not be enticed by their initial lower rates. They are a scam company that should not be allowed to operate. They just lost a customer. I will now spread word of their misdeeds and shady business dealings with whomever asks about car rentals.

DO NOT RENT FROM THIS PLACE. We picked up our car at the LAX location 4 days ago and it has been a nightmare since. I have been trying to get a hold of someone now for 3 days to discuss all our issues and I can't get a response to online forms, emails, or voicemails. First it took me over 40 minutes to pick up my car because of all the upselling the counter agent tried on me. After I declined everything, he tried to sneak in extra insurance. He did sell me on upgrading to another vehicle, mostly because it had navigation. We were traveling to some areas where cell reception was going to be spotty, so I thought this was worth the money. Once I was in the vehicle, I quickly discovered it had no navigation.

This company is utterly ridiculous. They gave me no option to pay tolls with an ez pass or by cash (which many tolls don't allow you to anyway). There was no question about tolls and they never asked or warned me! But then I got a bill from them which had a total of $18.60 in tolls and $60 in "administrative fees"! 3x the actual tolls in fees is absurd!! It should be a percentage, not a flat fee and they should have to question you about this when you sign the rental agreement.

A week ago I rent a car in Orlando Fox Rent A Car, charged me twice. The Rent of a Car they lied to me. I call customer service, the person take my call she was rude. Be careful. This company still your money. I never rent a car again from this company.

Rented a car in Austin Texas on July 16 requested a premium car and paid for it. When I arrived I was told there were no premium cars. Which was fine they said they would give me a standard SUV and give me a 20% discount. Went to get the car & it looked like it had never been cleaned & they had an air freshener hanging on mirror. There was dents on it.

First of all, if I could give a zero star, I would. Long story short, I knew my rental delivery time would be an issue, I called two days in advance to extend my rental to the same day that afternoon. I was assured that I would be okay to deliver in the afternoon instead of the morning since they work in 24hr cycles. They apparently don't have a "record of this call", so determined I was late. Since I was "4 hours late" they decided to not only charge me for an additional 24 hours (which would be logical, though still ridiculous), they charged me again for the entire length of my rental (an additional 4 days). 5 days total in rental charges & fees for being 4 hours late + the $430 I already prepaid for the rental. In effect doubling the cost of my rental. I'm disputing these fees with them now through my credit card company. I would advise to anyone considering their services to avoid at all costs and use a more reputable car rental service.

Fox is a terrible experience. They charged us for insurance that we declined multiple times. We spent multiple hours on the phone on hold and never once talked to anyone. We contacted their customer service email and they do not respond to emails. We are out several hundred dollars and cannot communicate with anyone. In Denver, the shuttle service was grotesque. We made sure to take an Uber to the airport on the way back. Not a good service.

There's a reason there was no one on the place when I walked in for a rental. The only employee had a mirror that you hang on a wall in front of her computer monitor and it turned out after less than five minutes that I needed a utility bill to prove my address if using a debit card. I suggest a household rental brand and save yourself the time!

I'd give it negative stars if I could. They told us after keeping us waiting over an hour they tried to aggressively push a 1000$ insurance fee for the car. After I refused they tried to push a more expensive rental on us, told us our area we were at didn't have any tolls and no problem, she then proceeded to disappear and we eventually met with the manager who seemed to realize the first sales rep never returned. However we got hit with a toll so obviously she was wrong and hit us with a 45$ admin fee “for the trouble”. They tried to bleed us for as much as they could and it's not appreciated. We will never use Fox RentACar again.

I prepaid for insurance when I booked the car online on a site affiliated with Fox. When I went to pick up the car they said they only accepted their own insurance...and it was an exorbitant amount, the clerk also said that they were aware of this happening with other customers.

Two weeks ago I rented a vehicle with Fox Rent A Car, I was told that to rent the vehicle they would have to take $400 on top of the cost but that they would reimburse me the $400 after returning the car and assuring that it is in fine condition. I returned the car in the same condition it was given to me but I never received my money back. I called and tried to investigate but it went nowhere. Fox Rent A Car lied to me and stole from me. I have rented many vehicles in the past from different companies, I never had this issue before. So obviously, I do not recommend this company.

When I rented, they said that I could return the car empty tank because some promotion is going on, and I don’t need to fill the gas. She wrote that on the receipt and I didn’t keep it as a proof. But they charged for gas. Billing department is unaware of this and make you feel like stupid. I never rent again from Fox. Also it’s very inconvenient to wait for the second shuttle to get to the rental location.

Fox rental car told me that I had to pay a $ 400.00 deposit for a rental. A car I had already paid Expedia $647.32 to rent for a week. I called Fox after my trip and they said I would be refunded $325.00. Then they billed me for the $325.00. When the class action lawsuit starts, I'm in!

Save yourself time, money and patience. We waited 3 hours to get a rental car that had so many lights on the dash. It seems they way overbook so you will wait until someone turns their car in, then it has to be inspected and then cleaned. They were suppose to put a "hold" on our credit card but accidentally charged $2,000 dollars so then we had to use a different card. We still have yet to receive the refund for that. Our tires were low on pressure when we got the car, this was suppose to be noted but it was not. We then received a flat tire and only had a donut tire to cover us. Only issue with this is if there is not a car mechanic for hundreds of miles, it's pretty unsafe to drive that far on a donut. We tried to call them, we actually called 4 different numbers and two of them were out of service and no one answered the other two. This was easily the most frustrating/longest part of our trip.

We rented a car from Fox Rent A Car at the Denver International Airport (DIA). We ended up with a Nissan Elantra. We rented the vehicle on July 2, 2021 and returned it on July 5. The Fox Rent A Car agent sold us a PlatePass we did not need, even after we had explained that we would drive from the Fox office directly to Route 70 and then drive west to Breckenridge. He insisted that a PlatePass was needed just to leave the airport, which is not true. Suggestion - use ** to determine if you need to pay tolls for your planned travel.

This review is to rate Fox Rental services and also myself as a consumer. I give Fox a 1 star. This will be the last time I rent from Fox Rental. I had my trip shortened and I was charged $20 a day for early return penalty. I don't understand this. Fox also forces you to buy insurance. . Told me I had to choose between the basic or the premium. I now know better to not rent from Fox, even though the credit card covers it as well my own liability insurance. This was off airport location. I will make sure to rent from the ones that are on the airport. I reserved a wrangler but was not available so they offered to give a Toyota forerunner at supposedly the same rate.

Fox/Europcar uses facial recognition software that is a fail. I reserved a car in Leon Mexico for a flight that arrived at 10PM. The counter person was not able to complete the rental because of issues with their rental system and to come back the next day. I returned the next day only to be told that their facial recognition software would not match my passport or drivers license and I was unable to rent a car from them. Because of the late date I was forced to rent an SUV at three times the price. Thankfully they are the only ones that depend on this flawed technology and all of the other rental companies that I've used in Leon have been wonderful to deal with.

I rented a car for my son through this company and Priceline. At the time of reservation, I selected that he was 21 years old. The rates given were inclusive of any additional surcharges or excess daily rates. I have a screen shot to prove it. However, when my son got to the offsite location, which was not at the LAX airport as indicated, he was forced to pay $500 more for underage surcharges and daily rates. The other option was to be stuck in Los Angeles with no transportation. Based on the horrible reviews of this company, which I should have checked first, Fox Rent-a-Car has a pattern, history, and trend of doing this to many other people. This company should be sued and shut down as a fraudulent, dishonest company. I have contacted the fraud department of my credit card, as well as Priceline. This company is not to be trusted!! Do not rent anything from Fox Rent-A-Car in any city, town, state, country or otherwise. You've been warned.

We booked a rental car March 3rd, 2021 for a Maui vacation starting June 9th-16th. We arrived at the airport and found the shuttle to the car rental pick-up location only to be told by the shuttle driver we were not on the list he had to pick-up our rental. He called the office and they told him there is no car for us. We called the main office to see why and the only reason they had, after hanging up on me numerous times, was because the way we booked the car is why they cancelled it. We booked through Kayak.com. Two other groups of people waiting at the airport were able to get the cars they booked. One couple even told us this was horrible and they had booked their car a few weeks before arrival, and it was expensive. The shuttle driver even knew this was a bunch of **.. Corporate sent me an email stating the maui location is only an affiliate and privately owned. They sent me a $50.00 credit.

Quoted on internet $451 and charged me Final $802 at MIA. Charged for insurance even though I have it. Wouldn't give me a car unless I agreed. Late in day. At remote location. No alternative. Long, long lines at depot. Inferior computer system at checkout. Undermanned. Been renting cars for 50 years. Never experienced anything like this. Use another company.

This car rental is a total ripoff. I initially went with Fox because they were much cheaper than the other car rental services, but, after all the hidden fees, it came out to nearly twice the initial price in the end! None of the costs were optional either (insurance, extra coverage for young drivers). If the costs are not optional, they should be part of the initial price to begin with as far as I'm concerned.

Upon my prepaid rental pickup for an SUV (that I already paid $650 in February) the woman at the desk (Deonica) told me that an upgrade would be an extra “$250” for which I interpreted it as $250 total cost and come to find out she charged me $250/day for 10 days and never specified any of this and never told me the total. She then proceeded to tell me to “Scroll through and sign”. The screens on the tab lying about what they were stating so I wouldn’t notice the extra $4600 she charged me. I also declined all additional coverage on the car and she continued to charge me for every additional coverage they offer at Fox and lie to me! She knew I had small children who were sick and waiting in the 95 degree heat (per Fox policy that the children had to wait outside,) and she took advantage of me.

Where do I begin... This rental agency is TRASH. The rental car? Trash. Windshield wipers are broke, covered in scratches, damage to the bumper, no spare tire. It's so bad that leaving the lot, the attendant scribbles all over the car on the form. We almost got from A-B. But on the way back to Las Vegas, a motorcyclist takes off my mirror. What happens in Vegas, stays in Vegas? Nope, Not in this case. Customer Service? I would say TRASH but it's so much worse. Submitted claims with my insurance, they've offered to pay numerous times, but the claims representative is so difficult that she denies all offers FOR MONTHS. Now she's going to collections. My advice - pay the few extra bucks for a real rental agency.

Rented from Fox Rent a Car in Orlando since online they beat others' prices for the week. The car was fine except the windows were super dirty and hard to see out of so I had to stop and clean them. I was told when I returned the car that I still owed them $$ - I disagreed, had the check-out clerk verify that I had paid for the car in full and assure me that I wouldn't be charged anything more so I signed the return verification and went to catch my flight. I noticed that I had been charged the extra fee so have emailed and called them (If you call them, expect at least a 2-hour wait on hold) - got ahold of customer service twice and have been given different stories as to why I was charged extra both times. They are not willing to help and finally just told me to take it up with my original booking source (I have no idea what that's going to accomplish since Fox Rent a Car are the ones who added the extra fee on). Will not use Fox Rent a Car again!

Do not use Fox. They are crooks, They claim commitment to customer service and outstanding service but it is the exact opposite. We reserved a car and they refuse to cancel or change the rental. I was unable to pick up within 12 hours and they said they would not hold the car even though I paid for it. They took my money and refused to provide a service. I called customer care and a supervisor was supposed to call me back within 72 hours, 5 days later no call back. This is a horrible fraudulent company. The worst I have ever used!

Avoid Fox at all costs! We rented a car from the Denver Airport. An hour later the shuttle showed up. Of course you can't get a hold of anyone, so we just stood there contemplating trying to Uber to the Fox location. Once we get to check out counter, I could barely hear the lady "helping" us. There was very loud drilling at the computer next to us. I ended up just shaking my head be I had no idea what she was saying. The car given to us was dirty and appeared to be just passed from the previous customer to us. It definitely hadn't been vacuumed or washed. I thought the lady said someone would check us out, but there was no one around and no check out signs. So I'm not even sure what she was talking about. Other than being dirty the actual car was fine and we had no issues. I was expecting to have an awful return process, but it was actually pretty painless.

Charged above amount for fuel surcharge, when we returned the car full, spoke to William, in the billing dept., Was going to issue a credit, never did, stay away from this company! Asked for a return receipt, as to car condition, was told we did not need one!

I get this handled. They are liars and rip offs!!!

Our arriving Newark flight had mechanical issues which caused the flight to be 1 hour late. Fox Rent A Car Cancelled our car reservation and had given our car away leaving us stuck without a car. We were forced to rent from another company which charged us over $650 to rent a car for 4 days. The Fox agent's response was "Sorry, I'm only human". They could nothing to help.. Very Poor Customer Service.. Stay Away..

Sleazy used car sales man tactics, to rob you blind at time of the rental pick up, still waiting 10 days later for the refund of the deposit to my credit car for a P.O.S. small car a KIA RIO $492.68 for a week, it was filthy, smelled bad, greased windows, the off airport location in Orlando was horrible and a waste of my time, way more expensive than the big on airport rent a cars, like National of whom I'm an Emerald Club member, what a colossal expensive mistake I made, I rented this car on April 27,2021 and return it on May 4, 2021, the week before I had rented a car from National rent a car for only $477.02, I choose a Toyota Rav from the emerald isle, in and out in less than 15 minutes, with FOX took me over an hour and I could not change that P.O.S. car.

Rental agent at PHX Airport slapped on an upgrade worth more than the Rental itself. It was never proposed to or accepted by me. Moreover, branch manager, Shanon, would do nothing about it. She even refused to check with said agent. A case of highway robbery. Now reading similar experiences by others, not sure how they get away with it. They should be behind bars.

I rented a car last week when my vehicle had to go into the shop. I reserved a car online and when I arrived they didn't have it available for me. The representative at the front desk told me they had a Jeep Wrangler Available and quoted me at $20 a day. When I returned the car a week later I was horrified by the bill I received. They charged me $45 a day for the car as well as for 4 different insurance plans. I called every number on their website and was unable to get a representative. I emailed their billing department and their customer services department both of which wrote me off and refused to help me resolve anything. The billing department emailed me back a one sentence email stating "charges are valid". They refuse to acknowledge that their employee misquoted me as well as added on roadside assistance and insurance policies I never consented to. I was basically robbed by this company.

I booked Fox Rent a Car through Hopper as the pricing was about half the price of other rental car agencies. After booking, I read through the reviews and became very nervous as the reviews were pretty bad. Multiple hour wait times, no cars available, dirty & broken vehicles, unauthorized charges etc. We reserved a mini van and received a 2019 Dodge Grand Caravan with 44K miles. It was definitely a base model - seats & lights were not automatic- but the vehicle ran fine and got us from point A to Point B.

Do NOT ever rent from this company! The shuttle never came to pick us up at the airport when we got there in plenty of time. We had to sleep in the airport and then wait for them to open the next morning as there is NO direct phone number to call anyone. We waited almost 2 hours for the shuttle to come the next morning after they opened. They said they would refund us the amount that we were charged that we never got the rental but when I got my bill - they CHARGED me that amount.

My husband and I rented a vehicle for 9 days through Fox Rent a Car at the Tampa airport location. Upon receiving the vehicle we went through the walk around and reported everything we seen wrong on the outside. Once opening the door to put our luggage in I noticed a smoke odor. I immediately went and told the lady so we didn’t get blamed for it. Then after returning to the vehicle I proceeded to put our luggage in and noticed the back seat was so dirty I wouldn’t even allow a dog to sit back there. I let the lady know and I also took pictures. We were sent on our way.

After waiting on hold for almost 4 hours I was able to speak with someone who removed the charges and brought the charge almost down to the original reservation amount and refunding us about $450. I’ll upgrade it to 2 stars based on that. This company needs to do a better job about being upfront in their pricing.

We rented at the Miami location Fox Car Rent!! Beware of hidden fees when you get to the counter please! Our original charge for Easter week was $221.46 and we were so excited! The man at the counter lied his way to to get us to $592!!! He just kept on adding fees and lied about the pre-pay for gas BUT for lot more than gas prices were! He said gas prices were higher than theirs! He also lied about the pre-pay for Sunpass for tolls. It costs us over $120 for that pass. If we spent $30 in tolls that would be a bit high! Please do heed to my warning and rent with a Company that puts ALL fees on total cost! No more Fox for my wife and I, that is for sure.

Long wait picking up car. When I returned it I never got a receipt. I was then sent an email with 2 1/2 times my cost I agreed on. I refused the added insurance coverage without my permission. Was on phone 3 hours waiting to talk to them!! This was totally unacceptable. I called before and waited 1 hour before I hung up.

This is a response to an earlier complaint that is still in mitigation. Fox has satisfactorily dealt with my issue and responded quickly to my written complaint. The company responded to my email and provided a substantial refund for my troubles. Fox stood by their mistakes and corrected the problem. I will use them again in the future. I increased my review from 1 star to 3.

1st off, the lady behind the counter was either racist or incompetent or both. My husband was next in line and she literally motioned to the person BEHIND my husband to come to the counter. My husband said, "I'm sorry I'm next"... She said that he cut the line. Now understand that we walked in with another couple (who were white) who went before us, and they even told her we were next.

Avoid at all cost. Be warned that your reservation with them means nothing and is not confirmed and their employees are extremely rude and unprofessional. We had a reservation for a car and when showed up to pick it up, the person behind the counter, who also claimed to be the manager, tells us that they gave our car to someone else and if we want a car we would have to pay a whole lot more to rent a different car!

I booked a car from Fox rental car. They charged me for the car then didn't have the car I booked so they charged me an upgrade fee for their mistake then the car was old, scratched up and had a chug to it. Then on top of it I declined the insurance because I had it through my own insurance company. They somehow got it on my bill. They wouldn’t help me out. They were rude and nasty to and the cars are junk. Don’t rent with this company. You will be sorry. Also waited 2 hours for a bus to shuttle us from the airport to get the car???‍♂️

We were given a vehicle that was old and had several places of damage on it. We noted all of this on a form and took the vehicle because we had paid for it through Priceline. The brakes squeaked and would catch weird and the tires didn't have traction when going uphill. The vehicle obviously needed service and was not in good shape.

Fox customer service refused to address my billing issue and would never answer the phone or call me back. I sent email and after email, they refused to respond. They are very dishonest. Do not use them unless you want to throw away your money.

I'm so glad I read the reviews. I booked through Expedia for a soft-top Jeep through this company on 3/3/21 for my trip to LA in April. The price was great, $450 for 8 days. I called the company on 3/16/21 to confirm my reservation via Expedia and to confirm it would be a soft top Jeep. When I called the number the answering machine directs you to manage everything online and then the call is disconnected. I tried calling back and use a different option and still was disconnected after being referred to the website. I get on the website and confirm my booking. I see an option to leave "a message" which required me to fill out an online form. Still never heard anything back.

NEVER AGAIN! I arrived late at night with my best friend and both our moms... They not only did not have the vehicle I reserved, but the one they gave me had an old nail in the tire and the next day, after only driving a few miles, the tire split open. They left us stranded for over two hours, their roadside assistance employees were HORRIBLY rude and unwilling to help, a stranger had to come help us put a fix a flat and I personally drove to a nearby shop and paid out of pocket for the tire to be repaired. They did not reimburse me for that and I lost an entire vacation day. Then they overcharged me for prepaid gas and the manager's computer was down and had me waiting an additional hour while the moms were outside in the heat watching the luggage in the middle of the parking lot near the replacement vehicle.

The Phoenix Sky Harbor Int'l Airport staff is just a bunch of kids. Unprofessional and incompetent is not enough to describe their conduct on the site and on the phone. Be ready too for them to tell you that you don’t know what you are talking about and they hang up when asked for a supervisor. The cc hold fee is $150 and they put a $1500 hold on my credit card. No one staff was able to either understand or fix this issue.

I made a reservation through Priceline to rent a car but my son got Covid and we had to cancel our trip to Orlando. We called Fox Rent a Car to cancel the rental reservation. They said they don’t cancel and give refunds. We gave them $300 for free.

I made a reserved an SUV for a week at $184.50 for 1 week plus $68.45 taxes. I was never be able to postpone the drop off time, although my pick up was at 2pm and drop off at noon. Hours holding on the phone and when I finally spoke to someone they told me to cancel it and make another one if I need it to change the time of my drop off. At the end of the week I discover that I was charged $337, surcharges @ 2.00 /day $16.00, 8 vlf @ $1.17 /day $9.36, 8 erf @ $1.50 /day $12.00, 1 lorlc @ $25.00 /day $25.00....WHAT IS THAT?? For an old Mitsubishi Outlander with a defective trunk. 9 times out of 10 was stuck and I wasn't be able to open it.

I understand the whole upsell process but this company takes advantage at every angle. We were told we needed an EZ pass @11.99/day ($108.00) just because we were going thru a $6.00 toll 1 time. No credit. Also said to bring back empty instead of the option of filling the tank. We only used 1/2 tank and were charged a full tank. 377.00 reservation turned into 772.00. When I voiced my frustration with the salesperson, they basically said that’s just the way it is. Well, I won’t be back.

Rental Agreement # ** Jennifer ** phone # **. I booked my reservation through your website directly. On 3/13/2021 at 12:17 am I arrived at the Fox rent a car Denver Airport Location. A severe winter storm was rolling into Denver with predictions of up to 30 inches of snow. The SUV I reserved was an All Wheel Drive vehicle. When I got to the counter I was made aware that all the 4 wheel drive vehicles had been taken. We were given a 2019 Mitsubishi Outlander that had almost 60,000 miles on it.

Beware Fox Rental Car‼️ I rented a car thru Expedia. They quoted me a great price and I decided to try Fox. When I arrived at the rental office which by the way is miles from the Orlando airport the rental agent refused to see my confirmation number from Expedia and just charged me twice what they had quoted. The toll booths on the turnpike are closed to COVID-19 and had signs to proceed. I expected a bill for the tolls but, when they billed me the total charges for the tollway was $15.47 in total but they charged me $105‼️ Beware, don’t, this company are scammers‼️ Never ever again‼️

Rented a Hybrid online because we were going to do a great deal of driving in Florida at the Miami Airport location. Horrible experience! The location is in a rundown area that feels unsafe. We receive a beat Hyundai with bald tires. When we complained they said it was all they had but we could have a seat and wait. I asked how long the anticipated wait would be and the personnel the counter laughed and said hours, maybe days.

We rented a car from the Fox Rent A Car Denver Airport location. When we picked up the car, we paid a $200 deposit which (according to the rep) would allow us to return the car without filling it with gas and which (according to the rep) would be less expensive. When we returned the car, the rep said that a final bill would be e-mailed to us. About two weeks later, having received nothing, I called Fox. The message said that their goal was to provide the "absolute best customer service" and that there more than 20 callers ahead of me. Not being that patient, I went on Fox's website and sent a message on their "Contact Us" link.

A car rental that was supposed to be $201 ended up being $432!!!! I was so disappointed with this company. Our flight got in at 10:30PM so I didn't really notice the issues. I did notice the car smelled and the Jeep Wrangler we rented was an older model with 75,000 miles. We got it home and I am not one to normally complain, we got an older car, fine. Then we drove to another location two hours away to visit Sedona, on the way there going down hill the brakes shook constantly. As you can see from the pictures the Jeep itself was disgusting, windshield wipers did not help the situation, it was truly hard to see out of the window.

I rented a car from Fox Rental (Las Vegas, NV) for pickup on February 8, 2021. I did this thru Priceline, which said my total was $112.62. Great price. Until I went to pick it up. I had declined the insurance online because my personal vehicle insurance completely covers car rentals. The girl that helped me told me that since I was renting in Las Vegas that I HAD to purchase their insurance or I would not be allowed to get the vehicle and I would lose the $112.62 I had already paid! WTH! I told her I didn't need the insurance because mine covered it and she said I HAD to get it and that way they didn't have to wait to get paid if there was a problem and it would only be $62 more. I gave in. She gave me no choice. Had I not been so tired I would have thought to ask for the manager but I was tired and stressed and just wanted to be on my way.

I wish I had seen the reviews for the FOX rental company, it was the worst experience of my life. After purchasing a rental with my Priceline ticket. We arrived in Denver night waited 2 hrs in 18 degree weather for the shuttle that never came, then I had to Uber for the cost of 40$ to go 2 miles, got the the facility and waited another 1- 1/2 hrs in line. Mind you we had to leave half our party at the airport including my daughter who has cancer. Tried to call customer service with no answer the same recording saying there 10 calls ahead of you for 2 hrs??? I ask for a manager to call me no one has!! Filled out survey of experience and still haven't heard a word!!! I also wrote a complaint to Priceline that they should be careful of the vendors the use. It was awful and I wouldn't recommend them to anyone!!

Not honest. They tried to rob me with $870 robbing people out of money. I hope to put on YouTube experience. I had came in there to rent a car for seven days $235. Walked out with $509. Crooks crooks crooks.

I flew into Fort Myers with my husband, 8 year old and 7 month old on Feb. 7th 2021. We got the rental car and 15 minutes into the drive the tire blew out. Nothing in the road, I never hit anything and was going about 50 miles an hour. We call roadside assistance and they never answered after 30+ minutes. So we are stuck on the side of the road with 2 kids (one being a baby) and no one responds. My husband changed the tire himself with a questionable jack that was in the car. We bring the car back to the rental car place the next morning to swap it out as we were driving a lot over the course of the trip and needed 4 good tires.

I wish I would have found all of these reviews before we booked with this place. They are the cheapest on Priceline for a reason. I booked and used my credit card to hold the booking, and they said it would be a pending charge and not go through until the booking was complete, the charge went through the next day. I thought it was okay because we were getting the car anyway, no big deal. We get to Denver in the middle of a snowstorm, we're headed to ski so we needed to upgrade to a 4wd vehicle. The girl was happy to upgrade us to something bigger for a bigger price. That's fine, we didn't mind paying extra for the safety and room, but what was originally a $350 booking, ended up totaling over $800! What?? We didn't want insurance or anything else, so she took it all off and it ended up being just over $600, which is still outrageous for 4 days, but what were we going to do? Walk to Copper?

Such a bad experience. Never again will I rent from them. Booked through 3 party (Orbitz). Paid a prepayment for 3 days for a total of 305. Rented the same day called and was on for for almost an hour and let know that I will be 30 min late. Guy on phone assured me I will be fine I had a 3 hour grace. Meanwhile I'm in a Uber for 60 dollars to JFK airport then boo ten mins after I get a call when I'm pulling up for them to tell me they don't have any cars and it will a cancelation fee after they informed me that it fine I be 30 mins late. Meanwhile I drove from a long distance. Company is rude. A scammer. Then to top it off I called Ortiz they contact them and they tell orbitz that the will find a car and then I would have pay New price which was 600 and then send them proof and they will try to reimburse me!! FIRST AND LAST TIME. DONT EVER EVER RENT FROM THEM!!!

WORST experience at a car rental place. We ordered and paid online and already submitted the age group 18-24. Paid for insurance and all fees. Arrived at Fox Rent a Car and waited in line for almost 3 hours. By the time we got to the front, the worker informed us of another $400 deposit plus a $94 age fee which we were never informed about prior to this. Not to mention, did not offer to help us out at all discount wise even though we waited for 3 hours and was late to our Airbnb check in. Not to mention, we did not even receive the car that we were told we would get.

I will never understand how this company ended up with almost a 4 star rating. I will never rent from them again and would give them a negative rating if one was available. The very rude person I spoke with after finding additional fees on my credit card after the car was returned admitted that not telling us about these charges upfront was probably unethical but not illegal since I could find them in the very small print of the contract!! Wow! I get this answer after being on hold for over an hour while listening to a recording going on and on about how customer service is so important to them! I personally believe a company that admits to unethical business tactics should not be in business.

I flew in to Seattle. Got in at midnight. My company had rented a car weeks in advance. I get to the Fox terminal. I'm told it's not paid for. There was a deposit put on it but it was not paid for. They tell me that I have to use my card and they want a $400 deposit because I'm going to have to pay for the bill. My card has a security limit on a $500 a day. They told me they could not use the card on file because I did not have it on my person. That was the end of the conversation. I was literally stranded at the Seattle airport at 12:30 at night 1200 miles from home. I showed them my reservation confirmation showed them everything that I had and it did not matter. Finally I found that Avis was open. I went to them and within a couple minutes had a car rented, Fox was the worst experience of ever had in my life. Do not rent a car from them.

Just now. If I could give negative stars I would. They left us stranded at the airport with no "free shuttle". We finally called a Lyft and got to their lot where we were told their shuttle was broken down. We got a vehicle for 2 days. We had an original reservation that we were unable to cancel or extend. So we had to do 2 separate reservations. When we came back after 2 days to switch cars for the second reservation they would not rent us a car because we did not have a return flight.

I paid in full before I arrived in Miami. The guy at the counter claimed I couldn't use my own insurance-Lie!! He said I needed the E-ZPass-Lie!! This is only company I have ever had a problem with in my 30 years renting cars. They shouldn't be in business. One big scam of a company. Keep away!!

The worst rental car company on the planet. Complete Scam, they don't even pick up at the airport, they overcharge for early return. That's SCAM. THEY DON'T GIVE YOU A COPY OF YOUR FINAL INVOICE. THAT'S ILLEGAL.. Every thing they do is against the law. Most MISLEADING COMPANY..

To set context, I regularly rent vehicles as part of my job and have done so for 30+ years. This by far was the worst ever rental experience I've had. Several years ago I did a Fox rental for a couple days so signed up for their rental points program. I noted their prices were inexpensive for a recent 60 day rental while in FL, so dug up my account info and booked the rental on their website. Upon arriving into Tampa I was told that I cannot rent for 60 days due to their policies that they need to inspect vehicles monthly and thus had to bring the vehicle back after 30 days to exchange for a new vehicle.

I recently rented a car from Fox Denver International Airport. This is my 1st time using Fox Rent A Car and is also the last time for sure. It’s not exaggerating to say Fox is the worst company of any kinds by far I have ever experienced in my 30+ years travel history.

I have rented hundreds of cars in past 30 years. This was the single worst most horrifying car experience we had (the first and last time renting from Fox). They literally left us to die - and they do not have any roadside assistance - the number you call will always have ten people before you no matter when you call and you will be on hold for no less than 2 hours - if they do pick up your phone. They have no idea what they are booking, what they are renting and if the vehicle is reliable. If I can give them -10, I will. I am looking into suing them for giving us a vehicle and leaving us stranded on road overnight in -14 degrees weather. Then when they towed a new car to us after three days of calling them, it had such strong cigarette smell that I was throwing up and my son's asthma got triggered. They ruined our vacation and I am only glad that due to strangers helping us, we survived. We could have literally be dead due to their negligence..

I booked an midsize SUV for my trip in Colorado between Dec 27 thru Dec 31. My flight was delayed for 3-1/2 hours, when I got to to Fox rental facility, I was told they have rented it out to someone else because the corporate policy won't hold any car for more than 3 hours. It was about 6 pm, I was tired and asked them if they can assist me with any other cars they have on the lot. They flat out told me they don't have anything for me and they can't help me even though they never send out any messages to me to let me know the SUV was rented out. I was stranded but lucky for me I found another SUV from Avis, where they even upgraded for me without charge just because I'm a Costco member. This car rental company is The Worst company and customer service I have ever encountered, don't let cheap price fool you. This horrible experience left a bad taste in the mouth, I regretted that I selected Fox for rental car.

(A scandal I need to rate 1 star instead of 0 stars, in order to alert all of you!) This is an organized group of trained people, whose aim is to deceive you and steal your money. For the second time in a row, we fell again into this defrauding company. Fox rental a car robbed us money and there IS NO WAY to get in contact with anyone: customer service Email, Face book, Websites, call center,… (they actively use the technique of Ignore, avoid and Denial).

Literally the worst rental experience of my life. Arrived in PHX on the evening of 12/29/2020 with a prepaid Fox rental reservation and was left hanging with no car: "Oops, we don't have any cars left because we are overbook". *Never* rent from this company.

Horrible experience! Booked online, paid. Got there, NO CARS AVAILABLE! Had to wait two (!) hours to get a car. On the top, they charged me late fees when I return it 1 hour late - WTF?? They should PAY me for unused hour! Case filed with BBB, CC card company! AVOID AT ALL COST!

Rented a vehicle through a third party (Priceline) and paid for all of my fees and the car for the total number of days that I needed it for just to find out that the site booked me for a car that was too small. I contact Fox Rent a Car, after they had me on hold for 2 hours, a live person came on and informed me that I was in the wrong department, transferred me to a different department, to be on hold another 1 hour long just for them to tell me I have to come in person into one of the service desk to fix the issue. I get to the service counter and the guy tells me the upgrade would be a total of $150.00 more. I return my car and leave the state, just to get a bill that was double that amount. Called back in just for them to have me on hold for hours again and tell me it was nothing they could do about the counter person mixing up the amounts he told me. Horrible and would NEVER recommend them EVER!

Not recommend, this company will change the price once you at the place, you can’t use your own Insurance and they will double the price from when you booked it. Don’t use this company for car rental, and if you try to call customer service they will never answer!!! BAD COMPANY. SCAMMERS.

Rented a car for Thanksgiving day out of DEN. They guy at the counter told me it was in lot 35, I went to that spot, clicked the key fob and put in my luggage and got in. Then realized car wouldnt start, Remote start on key fob started the car in the next spot. So, I moved my stuff to the other car and went on my way. I realized when I was 2 hours away, I had left my wallet in the first car and called. After a bit of a hold (not the 45 min the recording said to expect -- much shorter) I ended up in a call center that told me they would email the people in Denver and if they found it they would call me back.

They filled every seat in the shuttle to transport you back to the Vegas airport. The airport shuttles run at 25% capacity due to COVID for safety, but Fox shuttles run at 100% capacity risking health.

I can relate to everyone’s negative feedback and complaints. I went through the worst service with this dishonest company. I made a reservation online through economic bookings and was given a good rate at $28.00 per day for the vehicle for only 4 days. I made my first deposit of $25.69 to reserve and there was a difference of $90.00 due once I got to Fox Rent A Car and that’s including taxes and fees.

Where do I start with my experience, The windshield fluid black capsule that the fluid comes out is missing and no fluid will come out. Noticed when I was driving in a snow storm up the passes. I also found out that the brakes grind as well when used?! How is this safe?! I found numerous damages points when I picked up the SUV and I have taken pictures of every area and date stamped them. Seriously disappointed in the quality and conduit of what $437 got me. It smells like wet dog and has dog hair in it at pick up. I’m allergic so it has been dreadful. I have also documented this as well with pictures. Charged for $32 for gas, I could fill it up when I get back.

This was my 3rd time renting from Fox Car rental and I've never had any issues before but THIS time was the worst experience I have ever experienced! We reserved a Dodge Journey 2 months in advance online. We read the policies and even called a week before to make sure everything was good since we was traveling on a holiday week. We waited an hour in line just to get to the counter and it wasn't even busy. But now I see why it took so long. Everyone had problems with their car rental and the "policies".

Everything about this rental was a rip off. It's amazing they are still in business. The car we received was nothing like what we reserved. The car we reserved was to be 4-wheel drive. We received a much smaller car with no 4-wheel or even all-wheel. Considering we were driving in snow that detail was very important. The car was very dirty. Obviously it had not been cleaned - and for sure not sanitized. Then we received a credit card charge for $315 over the agreed price. There is no way to contact customer service to inquire about the overcharge.

I rented a car from these people, a cheap deal in Aug 2020. Stood in line to get my car. Over an hour. Had about 2 people there working to do intakes for pickups. Finally got my car, they didn't have what I wanted, but offered an upgrade. That was fine. Since the first experience wasn't so bad I tried them again in Nov 2020. HORRIBLE, just don't do it. First, my flight departure changed in Oct so I called cust svc. On hold 90 mins only to be told I can't modify my "pay now" reservation under ANY circumstances. Huh? I didn't change my flight. The airline did. Said I had to cancel the reservation but I wasn't allowed.

I rented a car from this company and should have known when I was going through the process of picking up that this company was shady as hell. They gave me a hard time because I did not have a return flight when I picked up the car and required a larger deposit. I was traveling because my father has just passed and I did not know when I would be leaving. When I booked my flight home I booked it for 6 am and called the Fox company to confirm they were open 24 hours. No one answered the phone and their recording stated they were open 24 hours.

I tried to cancel my reservation to find out there's no refunds. On top of that nobody never answer the phone. I went to Las Vegas location and waited 2 hours in line to speak to someone. I got the same answer. No refunds. Worst experience ever.

I Rented a car for 5 days from Austin Texas. I Requested a 12pm pick up - 4pm return. At the counter I notice that it says 12pm return. I explained that I requested 4pm drop off and that was in my price - Man at counter-"I'll change it." Upon returning the car at 4pm I was charged for a late return. Man at return "You will have to call and explain that you changed the time." Also at check out counter- "Do you want a toll transponder for $12 day or $60?" "NO- I Don't -I will pay the tolls in cash." I hit 2 toll booths in 5 days. Both were unmanned due to Covid with huge signs saying drive through- pay by mail. Total toll charges were $9.64. I was charged additional $30 admin fee by FOX. This is USURY. Either purchase our $60 toll pass, or get charged admin fees! Such unscrupulous practices.

Rented a car through Priceline and selected Fox Rent A Car in Miami. When I got to the counter they immediately said I must pay an extra $25.99 for insurance. It was company policy. They are liars and scam artist. I was told later, "Just complain after you return the car and they will take it off." I argued with the counter person for quite a while. Do not rent from them. I talked to Priceline who I booked it through and they would not back me. They are rude and thieves. I travel everywhere and have never had this issue. Ever....

Terrible! Horrible!!! Disgusting!!! I'm on the line to check out the rental car that I reserved at the Tampa Bay airport and I've waiting an hour. While the rest of the rental car agencies are devoid of customers with bored employees at TBA and I'm on this line with a 100+ customers! If I knew Fox Rent A Car was a complete shit show, I would have paid double at a legitimate car rental agency. I'm reporting them to the BBB. They have only 2 employees at a small counter servicing 100+ customers. No crappy deal is worth this. If I can get my money back, I would have in a heartbeat! I'm so angry right now!!!! This business is pure evil! I had to wait 3 HOURS to get my crappy rental!

I reserved an economy car for a week in Denver for my friend's wedding in Telluride in September so my boyfriend and I could road trip and enjoy the areas. Upon getting into the shuttle from the airport, the van smelled of strong scented fumes to mask an unpleasant smell, and the seats were dirty/had stains. We were relieved to get out of that shuttle! When we arrived to pick up the rental car, my boyfriend stayed on the other side of the building with our luggage and to keep socially distanced.

We were told that it was $20 a day for insurance. Then it turned out that they had 5 insurance products each at $20 a day. Very dishonest with product. Then the car was dirty and windshield was cracked. Rental office was dirty and not well kept.

I would have given Fox Rent a Car/Denver 0 star if I could. These people are incredibly dishonest and thieves. If you have to pay another 10-20 dollars to go to another company, do so. I was literally stolen $45 from this company. At the counter, the lady who handled me the key said "don't fill up, it's cheaper here". And I am like, "huh?". If I get a vehicle in FULL, I return the vehicle in FULL. In fact, beforehand, and without my consent, they charged me $45 dollars for pre-fill of fuel.

NEVER RENT FROM FOX. They don't answer there phone or email that you send. This company will go under. We purchased a car through the internet for one price. Couldn't back out of insurance. Thought I could take care of it when I got the car. Only to find out they had additional charges on a different credit card. DON'T ORDER FROM THEM.... Wait to get the car was 1 hours. Non friendly service.

I give this company negative stars. We got a flat tire in the middle of the night and could not get any help from Fox Rent A Car. We were stuck on the highway at 2am. Fox rent a car neglected to inform us they did not put a spare tire in the car so we were forced to pay a tow truck because refused to cover the $300 cost. Then they sent their own truck the next morning to tow it to firestone (Fox rent a cars choice by the way) where they said the tire had to be replaced completely and that we were liable because the tire was at 70%. That was an additional $150 plus 2 Uber rides to our Airbnb and back to Firestone which was an hour both ways. Another $160. Fox refused to reimbursed us for ANYTHING. In fact they treated us horribly as if we were criminals. I will NEVER use this company again and I will be sure to let everyone I come in contact with how horrible this company’s customer service is.

Customer service was fine however the car was dirty with a smell. The price for their rentals are great at the Chicago airport but you also get what you pay for. Future reference I’ll go with another company. I’ve loaded pictures of my rental.

I almost did not rent due to bad reviews online but other places cost twice more. We got a brand new minivan, one way from Las Vegas to Phoenix for a week for $344 including drop off fee and unlimited mileage during special rate sale. We followed the rental instruction to take the shuttle to Car rental center, waited in front marked 4 and took another shuttle to Fox. It took about an hour from taking 2 shuttles and waiting in line to getting our minivan. We get to choose one from 4 minivan parked. Everyone who assisted us from shuttle bus driver, rental desk agent, parking agent and return agent were very helpful and friendly. No hidden fees, we refused all offers for insurance since the credit card I used covers it for free. We paid the same amount I was quoted online & Fox returned my deposit after passing return inspection. We are happy we have Fox a chance and save money too. We will definitely use again.

I booked my Fox rent a car through Rentalcars.com. The price I was charged by Fox was $190 more than I was quoted. It was only a 2 day rental for local travel in Miami. Watch out for hidden fees. I was charged $52 for opting to use my own car insurance instead of theirs. also, after the rental they claim that I return the car with an empty tank. it was completely full. there is also a optional fee to pay road tolls through them. they claim it would save me lots of money. Not sure if it did. I did not encounter any toll roads.

Rented car in Las Vegas, waited 45 min in line, the reps are trying to upsell everything. Finally got a car, went to get it, there was sign on car battery dead, took another 15 min to get new car. They put $150 security deep down on car which is fine. The only problem is after I returned car and rep said all is fine. It’s been 10 days charge is still on my cc.. When I called 3 Times they put you on hold with billing dept and recording says 10 calls in front of you. Just called my cc company and disputed the charges. This company is awful. You save nothing. Go to the majors, cost a bit more but no headaches

First off we have arrived in Miami looking for decent car rental what we came upon was a filthy car and overpaying for the price they advertise we were told we couldn’t use our own insurance which was unheard of! I kept asking why but was told company policy they we were obligated to add their insurance! At that point I just continued with this cause I was just so tired! Overall my experience next time I’ll just with another rental company!

They advertised for a Chevy Equinox or equivalent. When we got to Salt Lake City, she said they didn't carry an Equinox (Compact SUV according to Motor Trend) but we were getting a Jeep Compass (Subcompact SUV per Motor Trend). Then she volunteered that four adults would not be comfortable in that car. BUT she could happily up-sell us to a Mitsubishi Outback. Only another $153. We took it because we had no choice. Upon returning the car, the other group in our transit bus said the same thing happened to them. Also the American Express charges were very confusing, looking like we were charged for a rental in Los Angeles. Got a third charge. If I added them up, it equaled the receipt, but totally confusing.

After having a bad rental experience. I waited on hold for 2 hours and 40 min to speak to a Fox representative. I spoke to a very nice man who listened to me complain and tell my story. After explaining how bad the rental car was he contacted a supervisor and Fox reimbursed my credit card for a good portion of the rental price. I felt the price was fair for what I received. I understand mistakes happen in business and as long as the company was willing to reimburse me for my troubles I am happy to change my opinion and review. I have used Fox in the past and always had a good experience, Happy to know this time was the exception and that they do care and value my business. I will give them another chance in the future. Giving only 4 stars because I did have to spend a long time on hold and the experience.

We made a reservation weeks in advance of our trip to Tampa, Florida. We got to the rental car area and waited 45 mins to speak to an agent. After the agent offered us multiple upgrades on the vehicle, extra insurance, and fuel prepayment, which we declined, she ran my credit card and said the chip part didn't work and refused to swipe it or punch in the numbers manually - (my credit card worked at the coffee shop 15 mins earlier) - she offered then to put a $400 hold on my debit card to finish booking my car for the week. I refused that and she said I should probably just go to a different car place. We went to a new rental place where not only did my credit card run just fine, but the agent there told us that Fox was turning people away all day for one reason or another because they ran out of cars for the reservations taken - If I could give zero stars I would have.. Worst Experience Ever!

As soon as I boarded their shuttle I had alarms go off. The AC was blowing hot air on a warm muggy night. The shuttle itself was dirty. Built-up dirt on all the window frames. It was obvious that it had not been cleaned in a long time. The driver was not wearing a mask. There was one hanging on the dash. When we arrived the girl at the desk was friendly. She gave us keys to our rental and told us it was right outside. So we went to the described vehicle loaded all out luggage. Went to start it and got error message of no key present. Finally went back in and was told we went to wrong car. Employee came out and went to a car further down the aisle and brought it to us. Beginning next morning the NEEDS SERVICE light came on every time we went somewhere.

I rented car with Fox Rent A Car at SEATAC airport. When I arrived it was 2230 hours (10:30 PM). I was tired and had traveled from Europe for over 9 hours. When I arrived at the car rental facility I waited in the very long line until it was my turn. The lady who helped me was nice enough but said they had overbooked by more than 50 vehicles. I told her my reservation was already paid for. She said so are theirs, pointing to the guests sleeping along the windows. She said I could wait until 0100 hours, but the chances of me getting a car were zero. I asked her to cancel the reservation. She told me I could not cancel because the rental time of pick up had passed. They charged me for a car they never provided and the struggle to get my hundreds of dollars back is ongoing.

From the moment we rented the car we had a bad experience. Our first car was dirty, had mask (pandemic) in it, dog hair everywhere. Just disgusting. We drove off and brought it back. Our second car was disgusting, had cigarette butts, mask and hair everywhere... Again, we brought it back. Our third car was dirty and the check engine light was on and it barely wanted to drive. We brought it back. We still had 3 days left on our vacation. We decided to rent elsewhere.

I arrived for my prepaid reservation and noticed 4 representatives handling 2 customers. When it was finally my turn after 20 minutes waiting with only 1 person ahead of me I was told they had no cars. Someone else came to the counter and a representative announced that any reservation made today would not be honored.

My experience with the Fox Rent-A-Car company was awful, to say the least. Upon arriving to pick up the car there was an extremely long line with only three employees there to serve the customers. The first thing I noticed was the lack of social distancing within the business and most importantly the irresponsible use of masks by the employees themselves. After waiting in line for almost an hour I was called to the desk by a woman named Katherine to receive my rental car.

I rented a car from the Miami airport and was told I could return the rental at the Orlando airport. Well they didn’t mention they don’t have a site at the Orlando airport so I had to drive to their location closest to the airport then wait on a shuttle to go back to the airport causing me to miss my flight and have to pay extra to catch the next flight.... Waited on hold with customer relation for 1 hr and 47 min to get poor customer services and be told that I should’ve gotten to the airport 3-4 hours before my flight! The airline didn’t even recommend being at the airport 3-4 hours before flight. This company is a joke and please don’t use this company unless you want to be delayed and enjoy horrible customer services!

I rented a car with the mindset that I would be taken care of because I spent a nice amount for the rental. The car had a flat and I was informed I did not have roadside assistance. I had to change the tire myself in the Phoenix, AZ heat. I had no idea I had to buy roadside assistance with my rental? It was not my car. Shouldn’t Fox provide that service with my rental? Seems like greed is entering the picture. Now they have sent me a bill for the tire and tacked on a $75 admiration fee? As I spoke with my friends, they have had similar issues with Fox. I am VERY disappointed in the way I have been treated.

DO NOT RENT FROM THIS COMPANY. NO MATTER WHO YOU GO THROUGH, DON'T SELECT THIS COMPANY AS YOUR CAR RENTAL! It's worth a few more bucks to rent somewhere else. You may THINK you're getting a good deal, but even after I paid 135 dollars on Hotwire to rent the car for 4 days in Las Vegas, I had to take 2 shuttles to get to the place after a long flight (even though they're listed as being "on-site" at the airport.) Then, no matter what state your from or what state your own auto insurance is from they'll tell you that your state is a no-fault state and that you HAVE to buy their insurance, which is, of course, way more expensive than other carriers daily rates. And even after I told her I do not want the roadside assistance, she added it to my bill anyhow! (I didn't realize it, I just assumed she would do what I asked).

I rented a jeep from Fox rental in San Diego for 3 days. On the third day I went to go start the car and take myself to the airport to find that the car won't start. I called customer service to see what my options were since I needed to be at the airport and catch a flight. I was on hold for 20 minutes then decided to call roadside assistance instead. They quickly answered and said they could send someone to look at it or tow it. I explained I had to go catch a flight. He said I could leave the key with the vehicle but it would be my responsibility if anything happened to it. Frustrated, I nervously left the key hoping it would be picked up soon.

I am usually very careful about reading all the fine print and what fees are entailed when renting a car. That was all well and good, and there were no surprises upon returning the rental. However, they billed me for a toll in the amount of $6.00 > admin fee of $15.00 due 7/29/2020. A week later they sent me a new balance (this is a day before the original bill was due on 7/28) and suddenly they changed it! WHY? What were the new charges? Suddenly the toll changed to $14.35 > admin fee of $30.00. THE ORIGINAL WAS NOT EVEN DUE YET. So consequently, a $6.00 toll fee with a $15.00 admin fee (just because) turned into a $44.35 transaction. I'd give them a zero if I could. The way they do business is crooked and disgusting.

We booked a car with Fox because we were trying to save money. We should have listened to the reviews which were all bad. Long story short, after a long flight, we waited in line for 2 hours only to be told they didn’t have any vehicles, let alone the specific one we reserved. Save yourself the frustration & go elsewhere.

Don’t ever rent from Fox, biggest scam ever, they will never refund you money for accidental booking, my computer glitched and booked three times so they charged 3 times and wouldn’t refund the money, never again with them.

I rented a Jeep Grand Cherokee and ended up with an old, Hyundai Santa Fe with 30k miles on it and a dented roof. It actually had sand in the back so, not sure if the car was sanitized or not. There was no one at the booth at the exit to talk with. When I returned it, I talked with someone there and they actually do not have Jeep Grand Cherokees to rent. Hmmmmm. Then, the woman said I had to buy the unlimited Sun Pass tolls for $15 as she said my EZ Pass would not work. That was a lie. EZ Pass works just fine here. Then, when I returned the car, I wanted to talk to the agent that I rented from. The only problem is the line was out the door so, I figured I would try to call their Customer Service.

I rented a car online in October 2019. I had to cancel my trip and Fox refused to refund my money, instead issuing me a store credit for $437.00. I booked a rental car for a trip to Phoenix in March 2020, then the Covid 19 closed everything down, the trip was cancelled and the whole country was shut down, I called fox, on July 15. 2020, waited one hour just to speak with someone in billing, they still refused to issue me a full refund to my credit card. I told them I will not be traveling anytime soon due to the coronavirus, I won't travel until this virus is gone. They will not refund my money.

Tement. Just their word and a letter. They will try to say you owe 80 dollars to them. For 5 dollars in tolls. Providing no proof of toll violation. They are a sketchy company. I'm reporting to the BBB as well. Not only this problem. When we got there we had to wait in line for exactly 40:minutes. With a worldwide pandemic. At least 20 people in line in a very small building. It's a joke. Customer service was terrible. Place is dirty. Save yourself time and hassle. Go with a car rental agency with a good reputation!!! Terrible. The online quote is inexpensive for the car. When you get there they add triple. What an awful experience. They need to be investigated. This was the Orlando location.

I rented the car at 9am. Drove it home. Notice the car was not cleaned inside and out. There were crumbs in back seat, a yogurt on floor and smear marks of body fluid smeared on seats. Also the car had not been washed. There were bugs all over license plate and window so I parked in my drive way. Took my other car to go shopping for our trip we were leaving in the morning. We got home. My husband tried to start it and it would not start. We even Googled how to start it and it would not start. We were on the phone with customer service several times. No help. We were on the phone with our insurance AAA and their roadside assistance for over 4 hrs. They tried to tell me I did something to the car and I will be held responsible till I told them I was on the phone with my insurance company and they were listening and they were recording everything. I told them they need to pick up car.

Rental car booked as prepaid in order to save cost ~$30. Then attempted to change the date for one day after the original date. General support could not do anything in terms of modifying the original contract. The car also will be lost if not picked up in 12 hours period. Attempted to call billing and was on hold for two hours twice. After two hours automated voice stated that the business is closed now.

We picked up a rental car on Saturday at the Tampa Airport, I set up for a Jeep Cherokee or similar. I wanted a Wrangler but it said there weren’t any available. We go to pick up the car and there were a bunch of Wranglers, so I asked to change. She said it would be an upgrade fee of $14 per day, I said OK. This car was far from an UPGRADE!!!! We pull off and then notice it has roll up windows & manual locks! We had to be somewhere after waiting in line for 40 min to get the car, so we couldn’t go back & wait in the long line again to change cars. All of the Wranglers there were not this way.

I made the mistake of renting a car from Fox rental car. The car they gave me had a tire leaking air. They refused to pay to resolve the problem. They told to go to Firestone tire facility near me and then refused To pay what firestone said it would cost to replace the tire. I ended up buying a new tire to keep from being stranded in a different state with no car to drive.

My experience told me I will never rent a car from this company "Fox Rent A Car at Miami, FL"....Sounds cheaper but end up paying much more, NOT a honest company. To avoid it at any more cost. I can not believe this company is still being in business!!!

Fox Rent A car is withholding my $150 security deposit without cause. I thoroughly cleaned the vehicle myself and filled the gas tank prior to return. All tolls were paid in cash and I have receipts for all of them. When I called to inquire about the increased charges on my final receipt, I was told I was being charged a cleaning fee, and any disputes I had would need to be filed at the location where I rented the car. The car was rented at Tampa International Airport and returned on the day of my departure.

Terrible experience from the time we landed. Need to take a shuttle, car was dirty, dented and scratched. Upon return, no one was there to accept the vehicle. They found our garage door opener and then charged us $21 to send it to us without our permission.

I “prepaid” in January for a rental car In early May. Due to the Coronavirus situation we had to cancel our trip. I emailed, messaged and called the company trying to get a refund or even a Store credit, nothing not a word from the company. Terrible customer service.

Fox Rent A Car Miami will ruin the beginning and end of your trip. I promise. Just Don’t Do It! Their company should be fined and permanently closed. I usually use Enterprise and my God I regret not using them. One, you will not be able to speak to a representative at no point in the process. They charge you $11.99 per day for a Florida Sun Pass instead of your actual tolls like most ethical companies. Also, they charge a refueling charge of $7.99 a gallon and will falsely accuse you of not returning the car on full. They also added three hours to to one. I returned my vehicle and then charged me more even though I was still covered for that time. They said I returned my car at 2 pm which is impossible since my flight departed Miami at 1:55, and I had to take a shuttle back to airport then a train, then a long walk to the counter to check my bag. I checked my bag in with over an hour to spare.

Do not rent from this company! I feel cheated! I did make reservation via FOX Car Rentals US. IF THIS GETS RESOLVE I will POST A MORE POSITIVE REVIEW. The rental company US Fox Car Rental is affiliated with U Save Rent a Car located in San Jose – 600MTS East from Casino Fiesta, Rio Segundo. CED 3 101 602907 – CR 1005. Telephone number is (506) 2430-4648. This reservation was made via FOX Rent a Car, United States. Reservation number was WFX0368999. Invoice number is **

It was the worst customer service I have ever experience. Our first car - which the guy said was brand new, it had five miles on it - broke down within 10 min. The engine was smoking and we had to pull into a grocery store parking lot. We called them and an hour our second new van was on its way but then the tire popped on the highway and the guy never made it to us. So that is TWO “new” vans that broke down. We ended up sitting in the grocery store parking like for FOUR HOURS. FOUR. In the florida heat - we couldn’t start the car because it made the engine so much more worse.

We rented a car in San Antonio on February 27, 2020. We asked for the speed pass option. It was added on out receipt and prepaid on my credit card. They billed us for Tolls saying we took the option off the morning we returned. Why would we take it off when we knew we had used tolls. The girl in San Antonio, Mary, told 4 of us that we could get refunded on the days we did not use the speed pass.

I prepaid $214.76 for a car through Priceline. When I arrived to get my car at 11pm on 2-24-20, I waited in line over an hour. The first car they gave me was a Jeep Wrangler (way too big); I had reserved a Compass or similar. I waited another 45 minutes for a replacement. Without explaining, and in a rush to get rid of me due to a long line of angry customers, they somehow conned me into signing for prepaying fuel at $8.49 per gallon! You'd have to be insane to agree to that. I would NEVER knowingly agree to that. I was just exhausted and needed to get the vehicle and be on my way. I returned the vehicle, as promised, on 2-29-20 with a FULL tank of gas. Fox then charged my credit card an additional $245.37 for fuel and related taxes and fees. And now they're fighting my credit card dispute! Worst company I've ever dealt with. DO NOT RENT FROM FOX!

I needed a vehicle for a day from Fort Lauderdale to Miami airport...I made a reservation online of a Dodge Grand Caravan and headed to pick it up. My wife dropped me off at the Fort Lauderdale airport location, that it was really hard to find (I wish I never found them). So, I got to the lady at the desk and gave her my details (she was nice-be careful. It’s the way to lure you in), she asked me if I want the toll roads pass to avoid fees so I said that I can hook my SunPass device and edit the rental license plate and details so she said something that Alerted me..She said that sometimes even tho you got your sunpass device hooked up that there’s an option that the customer will be charged twice (on your sunpass device and by FOX)....and FOX charging.... Sit down guys. You won’t believe it.... $20 PER TOLL!!!! Wha.....t!?!