Fox Rent A Car Reviews

I rented a car from Fox just for a weekend trip to the Keys. On my way, one of the tire blew off and we were left stranded in the bridge during the middle of the night. I called their roadside assistance, but there was no response even after being on hold for 20 minutes. I then called AAA and they towed my car to the nearest repair shop. The towing company looked at the tire and mentioned that were no nails. Next morning I called Fox. They asked me to go ahead and change the new tire and bring the damaged tire along with me. They mentioned that they have to run a report against the tire and will reimburse me if they found it was not my fault.

When traveling to Colorado, our flight was delayed. We called Fox to let them know and ensure there would be the make/type (4 wheel drive) when we arrived late. Was on hold for 38 mins. Thank goodness we had a long layover. When returning, called again to be sure where to drop off the vehicle, on hold for 40 mins, and the automated voice came on and said the party you're trying to reach is unavailable. Message capacity is full and hung up. Won't EVER rent from Fox again!!!

Arrived in LAX, waited for 82 minutes for a mini-van. Then waited for 57 minutes for customer service, and then I waited another 45 minutes for car that never came. Finally, tired and ready to go to sleep, I settled for any four wheels. A week later I find that they have charged to my credit card the full amount in advance plus $150 deposit. Again, the worse car rental experience ever.

I am WARNING all customers thinking of renting from FOX CAR RENTAL in Orlando Florida to refrain from doing so! PLEASE PLEASE PLEASE RECONSIDER! I rented a vehicle from there from Feb 7th 2016 - Feb 18th, 2016. It was the worst experience of my life! When we picked up the vehicle it was 8 pm in the evening, it was in a strange location and was quite dark and dingy! Little did I know that would be the least of my worries! The agents on the desk were not bad but we were told to go pick out a car. Every car was well used and had lots of wear and tear. Anyway, we checked it all over and signed off with the agents and off we went. An hour into our travels and the tire light comes on and from that moment forward our nightmare began!

I booked our rental car for a week long business trip through orbitz.com, a trusted and well known company. I picked Fox Rent A Car because it was the cheapest and for the time of year we were traveling everything was outrageous in price. We picked the insurance because it was only going to cost us an extra $63.00. When we get to the place everyone in line in front of us were complaining and getting mad and when it got to our time to go to the desk we then realized why. Fox Rent A Car does not honor the rates that third party sites or companies give. So instead of spending $280.00 like our receipt from Orbitz said, we walk out of the stupid company with a bill of $525.00 (which includes their $150.00 refund deposit) also because they charge $8.99 a day for the SunPass when each toll was only $.75 if we even went through one. And then the first car they gave us was broken! Never again!!

My wife and I chose them because their policy states there is no additional charge to add a spouse or domestic partner as an additional driver. The attendant claimed that once he entered a different last name the computer charged for an additional driver and that there was no way to change it. My wife uses her maiden name. I told him to put us down as domestic partners if that would work for him! He asked me if we had any proof that we were married! Really!!! Our driver's licences show the same address. We asked to speak to a manager. He claimed there was none on site but he would call one. He made a call and started looking after other customers. After waiting for about 20 minutes we asked when we would hear from the manager. He claimed he did not know! This is unacceptable! We left never to return! We took our business to Enterprise! Same policy but they honor theirs! I would recommend Enterprise to anyone! FOX...you suck!

Fox Rent A Car in Phoenix - Cheaters, liars and scammers! Charged me $250 in taxes and "fees" after already paid $142 online. Charged me for insurance I said I didn't want. Then kept some of my deposit claiming I was late. I was not late and the car was returned at the stated time of my paperwork. Never had such a horrible experience renting a car.

I booked everything online and it was $354.81 minus the hold till I showed up $57.81. It said online taxes included. When I got there it was $666.81. I rented the car for 15 day. It should of been $297 plus the $150 not $666.81. They charged me for another driver. It was only me driving the car. I did buy my own toll pass so I was not charged for that. I am returning the car next day and I am demanding my money back. I am very pissed at this company.

DO NOT RENT FROM FOX RENT A CAR. I've been waiting a week for my $150 deposit. I'm a college student. I don't have much money and right now I have no money for food until I get the deposit back or I get my check from work next week. I only rented the car in Florida to drive to my father's funeral. I'm angry I was taken advantage of. The guy at the counter told me it was required to get their insurance. It's not. I have car insurance for my own car that I could use. I was also told that there's a million tolls in Florida and I had to get the $8.99 a day SunPass. I didn't go through a single toll. I even told the salesperson where I was driving to and he explain the specific roads I would drive on to get there had tolls. They didn't. He lied.

I rented a car for $180. It was supposed to be economy. Yes I did get talked into a larger car, but they told me it was only $40 more. A week later after I returned it, it cost $283. Never ever again will I rent from these thieves.

The Fox Car Rental website was not working on Feb. 9, 2016. On 3 separate occasions I tried to finalize my reservation and all 3 times I was told I had to log onto my account. The sad thing was I WAS already log onto my account. I tried to call customer support (was on hold for 20 minutes), and then encounter a very rude customer service rep. I request to speak with his supervisor and he informed me it was not possible. I sent an email to complain, and 4 days later I am still waiting for a response (company policy states they will respond within 48 hours).

I rented a car from Fox Rent A Car in Denver DIA 09/10/15 to 09/21/15. On top of the toll charge which is a reasonable charge they slapped on a $90 administration fee which is totally outrageous. Toll amount was $21.30. I think that is a total rip off that they being that the first bill they sent me showed that my toll fees were $10.75 and a outrageous admin fee of $60.00 total $70.30. I paid it thinking this was outrageous but easier to pay it and never use them again. Then I receive another bill stating that my toll charges is $21.30 plus a admin fee of $90.00. Shows credit of $70.30 and a due amount of $40. That's just crazy. What happens now? I Pay the $40.00 and they send me another bill??? DO NOT USE FOX RENTAL. TOTAL RIP OFF.

Ridiculous Service! Waited an hour and a half in line to get my pre-arranged vehicle contract. Waited another hour for the car as all the workers were busy doing nothing. Vehicle interior was filthy! Return in Vegas was another nightmare. Never again!

I rented from FOX at Denver International Airport a mid sized 4x4 to take into the mountains skiing. (Jeep Cherokee or similar) The price I found at economybookings.com was very reasonable and I paid in advance. My experience: 1/2 hr wait for a shuttle. Bait and switch to a cuv WITHOUT 4X4! When I questioned why I wasn't getting what I paid for they said I could spend more money for a larger suv that had 4x4. While we were in Denver it snowed 14" and in the mountains it snowed every single day. They have laws requiring either 4x4, or snow tires, or chains in the mountains when it snows like this. Besides being unsafe, the fines for a violation are hefty. The FOX agent knew these laws, knew I was heading to the mountains, and knew a major storm was predicted. The car he rented to us didn't even have an ice scraper! And the check engine light was on most of the week! STAY AWAY!!!

False prices when you go to pick up the car... They demand you to take the SunPass which has to be Prepaid, is $8.99 a day or you get charge $15.00 a day. We asked if we could purchase outside the company, they said NO. No alternative to put it through them, prepaid $150 on top of Rental Price. Then when we drove out of the lot. Yes you can purchase outside for much less.

Warning - Understand the fine print before you sign. Upon returning from a cruise we were waylaid in Tampa due to a huge snowstorm that hit the East coast in January 2016. Our original flight home on SW was scheduled for Sunday 1/24 but they cancelled and couldn't reschedule us until Wednesday 1/27. Fox was the cheapest rental we could find, so we rented until Wednesday.

I rented a car in Arizona from Fox Rent A Car and had the worst experience ever. I will never rent another car from them again. I had to wait in a line for about 45 minutes, only to go and pick up my car and find about 15 people in front of me waiting for their cars. The car was dirty. The representative tried to convince me to upgrade as my 4 cylinder Toyota Camry would never make it up the mountains to Sedona. Would love to communicate that comment to Toyota. I tried to call the customer service line to speak with a supervisor, only to be told there was no supervisor to speak to. The best they could do for me was to give me a 10% discount on my next car rental. Should have paid the 10% more on another company and forgo the hassles. Pass it on to anyone you know to never use this company!

We rent a car through Expedia for 99 dollars- Yes I called to ask the price. They tell me "No, that is all you pay." Get to Puerto Vallarta. No. Hell no. Have to take out insurance. The cheapest is 300 dollars. So they want 324 dollars with a 600 dollars deposit. We have no choice so we have to take the car- go to return the car they charge us 527.00. We are furious. They don't care. They say, "Well we already charged your card!" So our 99.00 car was 527.00. Do not ever rent a car from Fox and rent one in Mexico. Total **.

I reserved the car online with Fox with total of $139 for 4 days, declined the insurance online. We picked up the car at the LAX location. Declined the car insurance and requested the prepaid fuel. The guy at the counter was helping 2 other customers at the same time when doing my paperwork. When dropping off the car, noticed being charged for the declined car insurance. Tried disputing the charges with supervisor, explained what happened, suggested to supervisor that maybe that guy had gotten our contract info mixed up with the other customers but still didn't want to reverse those charges. Beware of the extra charges when renting a car from them. You decline and they still charge you. Reporting this company to BBB for stealing from consumers. To anyone that will investigate them.

To anyone who wants to save a few $ bucks on car rental. No worth the hassle. Car was dirty. No power anything!!! And they keep your deposit for a week after you returned vehicle? How can they charge your card instantly but take a week to return your deposit, which is twice as much as the car??

I'd give negative stars if it was an option. We were renting a vehicle in Colorado from out of state. I was not familiar with the process for non-cash toll states. Rental agent asked if we needed a toll pass, we discussed where I would need to be driving and she indicated it shouldn't be needed but didn't give any explanation of how to know if on a toll road or how to avoid toll ways or what I would be billed if I inadvertently incurred a toll. Then I get a bill in the mail several weeks later with a couple very small tolls due to explicitly leaving and returning to the Fox rental place plus $45 of Fox Rental "administration fees" with no option except to pay. Calling Fox Tolls and Fines did result in a one time reduction of 50% of the admin fees however I feel like they know exactly what they are doing and are using these fees to unfairly over charge people. I will not rent from them again.

I rented a car through Fox Rent a Car in Denver in December. They had the best rates and the car was fine. The shock came a month later when I was charged $106 for tolls. $16 was for the tolls themselves and $90 was for "Administrative fees". As the tolls are electronic and I am sure their system is automated, I have no idea what "administration" is required, but charging almost 600% more than the original toll amount is an outrage and a deceptive business practice as this charge was never highlighted in the agreement. I will never use Fox again.

Fox, up until our last trip to Florida in October, was the go-to place for a good deal on a car rental. Well, no more. They have changed their toll by plate fees to the level of thievery. You are charged $8.99 a day up to $134.85 in a 15 day period plus tolls. If you rent for over this, back to the $8.99 plus tolls again. If you have ever driven a car on the east coast of Florida or around Miami or Fort Lauderdale, you know it is almost impossible to not use a toll road. Well, Fox has now joined the rip-off car rental toll charges hall of fame along with Thrifty and Dollar.

BEWARE!! This company functions more like a racket than a business. Semi-professional racketeers, only because I don't feel their intelligence is high enough to be 'professional' anything! They specifically told me that only ONE admin fee would be charged per toll. THIS IS NOT TRUE! There's a $15 admin fee charged on EACH TOLL, no matter the value. I would rather walk uphill both ways, in the snow, than rent from this fumbling ** again!!

Picked up a reservation on Expedia with Fox Rent A Car in Miami. They lied about tolls. They said there were no Toll booths in Florida where I could pay cash... WRONG! They forced me to purchase their insurance. My $50 rental quickly became a $150 rental. Car was dirty and in poor condition. Never again Fox... NEVER.

The first negative customer service event that occurred was when I had to change my return date. I had scheduled my car return for the night of 12/25. I had to change it to the morning of 12/26 because American Airlines changed my flight. First of all, I was not able to make the change online, even though the site has a link that indicates where to go to make changes. That was a little frustrating. But, I called. The agent I spoke to told me it would cost an extra $50 or so for late charges and an extra day. That made no sense. It wasn't an extra day. I had rented the car for a week starting 12/19 at 11:00 and was returning it on 12/26 at 8:00. The agent insisted it was an extra day. And, how could there be both an extra day charge and late fees?? I decided I would deal with it at the pick-up counter, and left the reservation as it was.

Worst service ever. I went through tolls. Total of 4 tolls altogether was $1.75! They sent me a bill of $61.75! $60 for administrative fee. It is insane. When I called them and complained about it I received the answer: "You had signed the rental agreement." They know they doing their customers WRONG! And they OK with that. Stay away. Also from the beginning of the rental process, they are not friendly. They got nasty attitude. STAY AWAY.

I rented a car through Expedia with the rest of the package (flight, hotel and car) and paid a very reasonable price but only to find out upon arrival in Cancun that Fox won't let you have the car without the purchase of a very expensive car insurance. All in all I ended paying about $40 per day! It seems that the trick Fox Cancun uses is to list very low prices with Expedia to hook customers, to then force us to pay the real price through an outrageous insurance. Fox in Cancun is linked to ACE car rental, with whom I also had insurance problems in the past (in San Antonio). I recommend you stay away from these companies and rent from more trustworthy companies.

I rented a car, dropped it off, and my camera must have fallen out of my suitcase onto the back floor. Upon finding out my camera was missing, I tried calling Fox Miami within an hour, but only answering machines are available in Miami. If they had a line for talking, I could've saved it. It's gone, according to Fox now. I found garbage under the seats, so I know they don't clean the cars. If they had, and they were really a legit company, they would've found it and called me. So either Fox themselves stole it or the next renter stole it. Fox is blaming the next renter of course. As they don't clean the cars before they rent it again, it could've been the next renter. I was in a rush, as the woman who gave me directions to drop off the car was wrong, and I was lost for an hour in Miami looking for the rental drop-off. Never will I use Fox again and this word is getting about them big time.

At the time of pickup, the CSR told us that I had two options as far as the toll system worked in the state of Florida: (1) To purchase their SunPass Plan of $8.99 per day which would cover all tools up to $150.00 for the week or (2) Purchase nothing and get charged $15.00 plus the cost of each toll that we went through. The CSR said these were our only two options because you can no longer pay cash for tolls in the state of Florida...ever...anywhere. So I took option 1. After leaving the Tampa office I drove through a toll and guess what, you can pay cash! All of the toll booths that I drove through the rest of the week you could pay cash. I would have spent a total of $12.50 had I not taken any of Fox Rent-A-Cars options.

You never told me that the tolls are billed electronically. It is a shame that a company like yours have to take advantage of unknowing travelers to fatten their coffers. You use the system to defraud drivers knowing well enough that there are no places at exits to pay the toll if/when one has inadvertently taken a tolled road. I understand that you need to have a service charge to prepare the paperwork, after all manpower is not free although everything is done by computers now a day. Yet, for a total of $3.18 total tolls, you charged me $60.00 service charge. You should know that everywhere, this is called 'Usury'.

On October 17, 2015, I made my reservation through vegas.com online from Fox rent a car to be picked up at Las Vegas International McCarran Airport a couple of months in advance. Customer be aware, the only reason they seem cheap is because they nickel and dime you for everything. The total price on the booking confirmation was $71.84 (charged at time of rental) includes estimated taxes & fees. First of all we have to take two different shuttles to get to the place where you pick up the car not to mention if you have to carry baggage with you. The service is the worse than taking two shuttles in the middle of snowing weather. The worst was not yet to come. On December 14, 2015 we flew to the McCarran International airport Las Vegas, Nevada.

Never told that in Colorado tolls are billed electronically. Fox doesn't tell you then charges you $15 administrative fee PER TOLL. What a scam. Will never rent from them again due to their dishonesty. Also, took 1 hour from time of pulling in lot to return car to being dropped off at airport. Ridiculous.

I made my reservation through rentalcars.com for my reservation to be picked up at Phoenix Sky Harbor Airport. I had never heard of Fox Rental Cars before and was a bit skeptical but I decided to go with them anyway because I wanted a sports car. HUGE MISTAKE. Apparently you do not have to be professional, nor know how to speak in full sentences which was displayed by the illiterate representative behind the counter.

During checking, their sales guy went hard on me telling me that there was a special insurance to take on this island. I said politely that I was covered and would pass on it. He wanted me to call my insurance in the US and told me that otherwise I would have to pay for the loss of the rental time if something happened to the car and that in some cases it could take months to repair a car. He also told me it was mandatory on this island. The sale was so hard, had my kids and wife waiting. I said I will take it but was unsatisfied and will report it.

I was charged $8.00 for tolls in Denver plus a $45 administrative fee to pay for a 3rd party collection agency. Even though the rental agreement states that I am liable for these charges I was not informed adequately on the toll roads in Denver that I would encounter and the fact that the toll roads only perform electronic billing (i.e. no toll booths for cash payments). The administrative charges are excessive as are charges that would cover tolls on the rental agreement. I will avoid Fox Rental Cars in the future. Not worth the hassle and hidden charge potential.

Fox Rent a Car at Kauai in Hawaii is a tourist trap! They are a bunch of crooks. Don't rent from them! Long story short, they set up the car to lock you out on purpose. I left the key in the car with the engine running, and stepped outside for a couple of seconds. All four doors automatically locked. When I called them, they would charge $150 to come and unlock the car. Kauai is a small island, they didn't have to drive far.

The car we rented was fine, other than the service soon light kept coming on. We notified the company upon return of the vehicle & they thanked us. The problem was mainly with the shuttle drivers, they were so unfriendly and rude, one in particular, his name was Odny, in Orlando, Florida. He arrived to leave people at the rental location, and was supposed to be taking us back to airport. Well after leaving people off, he just closed the door to the shuttle. I was standing there, with my luggage ready to board. I yelled out to him, he opened the door, reached for my luggage, grabbing it out of my hand, and threw it on the luggage rack. I couldn't contain my anger at that point, and we had a yelling match. He never apologized for anything, horrible customer service attitude!

I live in Austin, TX and rented from Fox in Seattle, WA. The only reason they seem cheap is because they nickel and dime you for everything. If you expect to get even basic roadside assistance in case the car breaks down, you have to pay extra. If I could give them negative stars, I would. On February 25, 2015, my family and I were visiting the Seattle area and needed to rent a car and, on the surface, Fox seemed the cheapest, so we chose them.

We rented a car for our latest trip to Barbados (November 19 for 2 weeks). Before we left I sent an email to CarRentals.com to reconfirm our quoted price because I had a feeling something was going to go wrong. We arrived in Barbados and couldn't find a rep from Fox anywhere. We asked another rep from another car rental place where we would find the rep and we were informed that someone would eventually show up. Fox does not have an office at the airport. The reps just hang around the benches outside the arrivals area. The rep from the other place actually called the Fox rep for us and someone came approx an hour later. We got our car and were very disappointed.

The car was fine, pickup and drop off was fine, however 6 weeks later when I received a notice slamming me with a $45 administrative fee for driving on an automated toll road (toll was $8) I am much less impressed. At no point renting the car was it made clear to me that I was likely to encounter toll roads that would automatically generate these fees with seemingly no option to self pay the tolls. In talking to "customer service" and the collection agency they told me that I had opted into this, but again at no time while renting the car was this made clear. Really hard to see this as anything other than a SCAM. Also, am getting the complete runaround trying to talk to the company about this.

They don't respect Expedia prices or contracts. We made the reservation on Expedia for 66 dollars for the car rental for the full week including insurance. When we arrived at Fox Rental they confirmed we had a reservation made through Expedia for 66 dollars for the week as part of a package. The representative told us that the only options were: 29 dollars per day + a 30,000 mxn hold on the card + an open voucher + tax or 37 dollars per day + a 5,000 mxn hold on the card + an open voucher + tax or 45 dollars per day + a 1,500 mxn hold on the card + open voucher + tax. We did not plan on bringing a card that could have the 30,000 hold on it, so we would have to go with the most expensive one.

The customer service was abysmal. Not to mention being quoted one weekly price of 257$ and being charged 615$ at the end. The lady who wrote our contract made it seem easy and streamlined. We asked to drop the insurance and not pay for roadside assistance. We also asked if we could extend the car at the EXACT same rate and she said "yes".

How can it be that a company like this in the USA permanently violates customer rights and nothing happens? My experience: We arrived in the Fort Lauderdale airport FOX (which is not in the airport and the shuttle takes about 20 minutes to arrive) and were told my brother (32 y.o.) couldn't be the second driver of my VISUALLY IMPAIRED father because he had no credit card. After 2 hours of discussing and calling argus.com they said they would let him drive but he would have to leave a deposit of 250 cash. We agreed and then the counter woman tells us about the additional insurance and while we were discussing whether to take it or not (in Spanish) the woman prints the contract with the insurance included. We say, "No we don't want it." She says she can't do anything - the contract is ready. When we return the car ask for the 250 dollars but they say they need an address in the US to send the check in few days (we were travelling to Colombia).

I rented a car at FOX company in Burbank Airport Los Angeles, and I was overcharged for the earlier fees. When I rented a car, I was told that I would be charged only late fees, but not earlier fees. I returned the rented car earlier, and they charged me earlier fees. When I went to ask why I was overcharged, they tell me to come on Sunday (I returned a car on Friday) because a manager is going to be there in the morning. I came there on Sunday, and the manager did not returned me money.

You cannot get in touch with anybody at any fox location. I have spent over 2 hours on hold with fox on 4 separate phone calls before giving up. It took over 90 minutes to pick up our rental in SFO on a non busy day. Their process is highly inefficient, with a long queue at the counter and then another wait in the garage when you think you are going to pick up the car. When we finally got the car it was dirty, beat up and covered with tape residue. The fact that you cannot get anyone on the phone is emblematic of the lack of customer service in this 'company'. The limited $ saved hasn't been worth the hours of frustration caused by Fox.

The staff in Austin, Texas Airport was EXTREMELY unprofessional especially a white girl who claim to be a supervisor. They didn't have my car ready and they made me come back next day after giving me a minivan. She seem miserable and very unhappy to be working there. Maybe because she was fat and ugly. I would never ever rent from Fox Rental Cars again!

I booked a car a couple of months in advance - picked up in Miami and dropped off in Orlando 7 days later. I took a cab to the scummy location in Miami near the airport and should have ran to another rental company. It was rundown and filthy. The car was parked inside which was nice in terms of it not being too hot, but it meant that I didn't see what I was getting. I ended up with an OLD Ford Fusion with 46,000 miles on it, bald tires, squeaky brakes, no air filtering, and a burned out headlight. Did I mention how FILTHY it was on the inside? Disgusting. Unidentified slime on the inside of the windows, no evidence of any cleaning on the dash or steering wheel or console.

STAY AWAY from Fox rental! As I read the other reviews I realized that unethical service is common at Fox. I rented a car at Sea-tac airport and when I was done I was billed a late fee AND and early fee on the same invoice!!! I had returned my car on the exact day I was supposed to but they decided they should charge me for returning it at noon instead of 5pm. They had NO explanation why they charged me a late fee (which they finally refunded) and a recovery fee. They may advertise a low rate but watch out for the incidental fees - they get you there if you don't check your bill! HORRIBLE experience.

I was charged a deposit to rent the car on my credit card that exceeded the rental by $150. They get to keep the $150 for 30+ days till they get around to crediting back to my credit card.

Please people avoid this company! First of all you gotta take 2 different shuttles to get to the place where you pick up the car. After that the service is the worst thing I can ever have seen. They overcharge you after you sign up the paperwork, and they use the credit card they have on records to charge you different fees that weren't explained before. If I could go back on time, I will never give any cent to this company and sorry for the employees but... will do whatever it takes to close the company and those people would have to learn how to properly work on customer services.

Should have gone with a more well known and reputable company! 3 and 1/2 weeks after my rental in Tampa, Florida, I receive an invoice/bill. 4 tolls totaling a whopping $3.77. Administrative fees from Fox Rental for these tolls - $60.00!! Yep, a $15 admin fee per toll! Fox - you will get my $60 (enjoy it) because this will be the last time you will ever get my business!!

BUYER BEWARE!!! SCAMS ABOUND. You may get the lowest price but they will figure out how to hit you afterwards. 1 month after renting, I received a "toll fine" notice complete with dates and times where I was never in the area. When I requested the official toll notice from the proper authority showing the picture of the vehicle at these alleged toll stops, of course they said they could not provide them. On top of that, these unethical people try to charge you $15 per fine in addition to the 70 cent toll. So when you add up all these false toll fines that they offer no proof of actually happening, the bill for me ended up being $270 for $13 of fake toll fines. What a scam but what else would I expect from a business out of South Florida? Ironically, the credit card I used for the car had its number stolen and used while I was in South Florida. Coincidence? Stay away from this scam business and pay a little more for a legitimate car rental agency.

Hi everybody, just sharing my horrible experience with Fox Rent A Car in Baja California in November. First of all we arrived in La Paz with our reservation for a car in the medium category. We had already paid 1300 pesos on the website and thought that was almost all we will had to pay because nothing was detailed on the website (except the young driver additional price 1600 pesos). But when we arrived in the "office" of Fox they started telling us that we will have an economic car (very small) because according to them it was the same category as medium. Thanks to a lot of discussion we finally ended to get the car we wanted (and paid for) but the women told us that she was making us a favor... Then she started to talk to us about the insurance.

I rented a car through Rentalcars.com from FOX RENT A CAR Las Vegas last month. The drop off time I selected was 4 PM but the printout comes without AM or PM. Fox car rental pick up paper works shows 4 AM which I didn't notice. I returned the car by 3:50 PM. They charged me one day extra with penalty (52per day, the normal charge was 17.85 per day). The unfriendly customer service took a long time in the line to finish the paper works and that caused us to miss our returned flight from Las Vegas to Seattle. These unpleasant circumstances made a tremendous amount of stress, frustration and financial loss to our family including two little kids.

After booking a car with Fox Rent A Car, I read many negative reviews about the company. Because the price was so reasonable, I decided to take a chance and keep the booking. We booked a rental car with Fox Car Rental online before leaving Canada. We booked the car to be picked up at San Jose Airport in California and to be dropped off at San Diego Airport 9 days later.

The woman that greeted us at the car rental counter was less than nice/friendly. She was downright rude. She pressured us to get the car insurance and when we declined her response was bordering on nasty. There was an $8.99 per day charge for a second driver. I don't think we've ever paid that with Avis or Hertz. The car we were given was (I'm sure) a lower class of car than we had paid for. It was 1 1/2 years old, had 40,000 miles on it and sounded like it was not going to last our trip. The inside was dirty, there was a burn mark on the driver seat and the floor rug (no mat) was shredded. Never will rent from Fox again. They don't end up being cheaper and the quality of the car was very poor.

I rented a car from Fox Rent A Car in Las Vegas two weeks ago. BE SMART. DON'T RENT FROM FOX. THEY SUCK BIG TIME. Lots of fees they don't tell you about also overcharges to tell all your friends. Let's stop these CROOKS NOW. THANKS FOR READING.

This is my first time to rent a car in the U.S and I choose Fox because its good rate. The receptionist asked me: what insurance you would have? I was totally confused because I dont know American rules. He said that usually people choose Silver Insurance. I asked how much I should pay. He didnt answer that and say just check. I asked again: whats the major difference between Silver, Golden, or Bronze? He said the difference is the insurance fee. I was pushed to have the insurance indeed that I had my own and I never had any car crash in my life.

Rented a vehicle through my Corp. from Fox while in S.F. Got there to find someone (not me) canceled my reservation. I waited till they recreated another reservation. I finally went to get my car to find they gave me a much smaller car than reserved. Went back to counter again to finally be given a bigger car. By then I was exhausted, signed three contracts and was just ready to leave. I had requested to bring car back empty and prepay them to fill up.

On October 28th I had a reservation for a rental car in Las Vegas. When we arrived to pick up our car they got ready to run our credit card. Someone came in and informed us that all the cars were gone. 20 people waiting for cars and the company still taking money from customers. Beware. Don't rent a car from this company.

We called direct to Fox Rent A Car in SLC to book a 2015 Toyota Camry for 2 weeks unlimited mileage. At $413.12 all in, it was the cheapest we could find. Their shuttle took us from the airport to their off airport site where we picked up our car as described. On return we were shuttled back to the airport after an examination of the car to ensure it was not damaged. The staff was cordial, polite and helpful. We were dubious of renting from Fox due to the mixed reviews but found that after checking other rental company reviews, they were mixed as well. Would definitely give Fox another try. Our $150 deposit was returned to us after our return home.

This awful experience started with having to wait approx. 35-40 minutes to have the paperwork created. There were only 2 people ahead of me... Why didn't you have the paperwork already for me to pick up... The other rental companies verify who you are and bam, its printed... Lets get on to the meat of my complaint. I returned the car, which was the only thing good about them (price too). I had dropped off the car at 9 am on Saturday 10/17... Unloaded back of car and proceeded to drive to Universal Studios to spend the day with my family.

Rented a car Oct. 16, 2015 - Oct. 24, 2015 - a small SUV. However, they did not have a small SUV when I got to the rental desk. So they gave me a mid-size SUV at no additional charge. It said I owed $155 plus taxes. The gentlemen asked if I wanted to prepay the gas. I said yes. But I thought it was if I used half a tank they would charge me to fill the half a tank up @ 1.91 gallon. No, was charged $35.53 (my mistake). The gentlemen should have said bring it back as close to empty at all. Nothing was said. But still my fault. Should have asked questions.

I booked a minivan at Los Angeles, CA on September 26, 2015 and will drop off at Sacramento, CA on October 5, 2015 through the internet. This was a one way rental. On the day I arrived at the rental site, I turned in my reservation printout to the counter agent. He verbally agreed to the reservation. He rented the minivan to me in a different way. In the rent contract, it was supposed to return to Los Angeles on the 5th of October, 2015. I drove the minivan for several days in Orange County and went up to Sacramento to catch my flight home on Monday morning. I found out at the Sacramento Airport that Fox Car Rental does not have any associate whatsoever to take the minivan back. I called Fox Car Rental customer service numbers several times, but no one answered. I got computer operators talking answering me only.

Waited 40 min for the shuttle to show up. Arrived to their office to about 100 people waiting in line. Service was super slow, only 3 reps working the lines. They would take an average of 15 min per customer. Something it should not take more than 5 minutes! And it was not even during a vacation break or anything.

Renters beware. Pre-paid gas is subject to any and all airport charges. Listen up... 2.46 gas becomes abt $3.46 gas. Pay attention. You be warned. Agreed to 47.97 pre-paid gas. Checked my C/C for Fox charge/$150 sec dep... Refund. Discovered 2nd charge I did not authorize for $60+. Oopsie. The agent charged incorrectly. Did not include taxes requiring pre-paid gas to become 63.00. Nadda. This is an unauthorized charge by Fox. After I argued with a supervisor... asked for manager. Refused request. Erwin is the name given but who knows... I wouldn't admit who I was either. I initialized the stated gas charge. Not informed airport fees also applied to the stated gasoline amt??? Wtf is this??? After many requests to move on up the ladder... he explained to me he would credit the disputed amount. We'll see...

I picked up my rental and headed for my destination. I was not familiar with the area and used a toll road 1 time to get to the hotel. I explained this on check in and was told they would bill me. I was not told that I would be expected to pay a convenience fee on top of the charges that outweighed the charges.

Never advise me for extra charges. I call to extend the car rental for one more day. When I get back they Say no notes showing I call. Personnel treat me bad. I hope this help to have better customer service.

I booked a car with a third party for 2 and a half days and for whatever reason the drop off time was wrong when I received a confirmation email. I called the number on the email Fox Car Rental and told them there was an error and they gave me a new price or extra payment for altering the booking. If fact they were not quoting a new price. They were charging me more than double the price for a clerical error although they never said anything when I was disputing the extra $6 or so I thought.

On 10-18-15 I rented car from Fox Rental Cars through Priceline. Arrived in SFO from NYC at 11:06, went to first counter that directed me to another counter, finally found correct counter. The line wrapped around and the wait was completely unacceptable. With only 2 people checking customers in.. they later added a 3rd. As I was waiting I overheard the one girl at the counter tell the customer "well that's why it's so cheap." Is that an excuse for not having the proper staff? I felt duped. I would have gladly paid a higher rate had I known. Once I was there, though, I was stuck. The wait was over 2 hours with many dissatisfied customers as a result.

First of the customer rep was extremely unfriendly, then she promised it is a 7-seater, which we paid for through a third party called EconomyBookings. Rep said when we need the seats we just pull them from the trunk. Therefore I didn't check if the car really had 7 seats. Long story short: 5 of us drove to Vegas knowing that we will be 6 on the way back. To our surprise there was no 6th or 7th seat. One person had to FLY back home at a high rate. We had to pay for a 7-seater and it's been 2 months now and they said it's not their responsibility and: "this is what happens when you book through a third party". There was a lot more but that's the gist of it.

This place is a complete joke!! I rented from them because of the cheap price but they racked that price up by $60 and didn't explain a damn thing! The customer service is a joke too! NEVER, EVER, EVER, EVER RENT A CAR FROM THEM!!

Although the counter staff at Fox Car Rental are friendly and helpful, the employees who care for the cars are either totally incompetent or poorly trained. I have rented from Fox at many locations, but the Orlando site does not maintain their cars. The policy is to pick a car from the car level reserved, so I had the opportunity to see the inside of many cars. One is worse than the other. Most are either damaged and dirty inside or on the outside. After locating the best from the selection, the car then had a broken passenger seat. But the worse was how it drove. Once on the highway the whole front end vibrated because it was so out of alignment. We returned this car only to experience the same with the next car.

Waited in the line for more than two hours having pre-booked a vehicle. Never will come here again.

DON'T RENT A CAR FROM FOX RENT A CAR BUCHAREST - They are scammers, you will pay much more! Beware!

We have rented from Fox several times before - they seem to be the low price leader - but each time the experience got worse. This last trip, we made our reservations online, arrived at the counter with our confirmation, etc. There is a total interrogation that takes place before you are assigned a car - not particularly pleasant, even if you have all of the correct documents. We went to vehicle pickup place and the workers seemed totally disinterested in helping. After they pointed to the row where the car was parked, we hauled our bags over and stood beside a car that looked like the traditional 'beater.' It was dented and scraped all the way around, very dirty, and when the trunk wouldn't open, one of the workers came over and said -- it won't open unless you slam it shut first!

On 09/06/15 I rented a Kia Rio at the FLL Fox Rent a Car location, to be returned two weeks later (on 09/20/15). Two days later I noticed that the car was no longer in the parking space at my brother's condominium (where I was staying), and after almost filing a police report, I finally learned that the car had been towed and taken to an impoundment lot in Hollywood FL due to an EXPIRED DECAL! Not only did I hold for over 30 minutes on the phone, but ended up paying the $144.00 fine in cash. Eventually I was able to exchange the car for one with a valid tag. According to the manager on site, this was an unusual situation.

Well this company is nothing but scammers. We are from Canada and wanted to take a trip to Orlando. We booked our trip a month before we left which was a mini van. We paid 470$, then we got an email to buy insurance that it would be cheaper before we picked it up. So we did for an extra 185$. So then we get there and they say the van would not fit our family and we needed to upgrade to a suburban, which he then charged us another 1100$. Now we did go for 2 weeks but does a suburban cost 1800$ for that long? I don't think so. I will never go back to them again!

I reserved a midsize car and arrived at Fox in Vegas and was told that they did not have a midsize that would be big enough for us and was charged for a full size which was a Kia Optima. This is really a midsize car. Plus they charged my credit card for an additional $150 for some reason. Called to let them know I was unhappy and they said it was a full size car. Even the KIA sight says it is a midsize car. Have not seen a refund for the $150 yet and they would only refund half the upgrade fee.

The price was a lot lower than other places. I booked this through a 3rd party Internet site. The clerk at the front desk charged me for extra insurance on the vehicle without telling me, though he never asked me if I wanted it, I never requested it, and I didn't need it (I have more than enough insurance from my personal insurance, my credit card, and the insurance that came with the package). Anyhow, when I called customer service to get it corrected the rep and the manager I requested to speak to were not only extremely rude, but they were derogatory and unprofessional. I couldn't believe how these people talked to their customers and still had jobs! I finally called my credit card and they called them and had the charge lifted. I will NEVER use their services again and have warned my friends against them. Worst customer service experience of my life.

Booked Dodge Charger online at $230 for three days. Once at counter was told it is $530 for the same amount because I am past 11am and online option not valid for TODAY. Come back tomorrow. WTF! Took car for $530. Came back home to NJ from San Fran. Checked charges. WTF!!! Another EXTRA $150 added to charge. WORST RENTAL COMPANY EVER!!! RUN from them. RUN RUN RUN AWAY. You have been warned.

Our family rented a car for nine days. We were going between Colorado and New Mexico (rented the car out of Denver). A week after we returned from our trip, hit with $148.41 bill for "Administrative Fees" – in other words, charged $16.49 per day FOR ALL 9 DAYS because we declined the "PlatePass All-Inclusive Tolling option" at the time of our rental! The kicker is, the only toll we used that whole time period was on the day we returned the car, when we passed through the E470 Public Highway Authority. What a ripoff! And how misleading, since this was in no way made clear to us when we rented the car. Now I know why their rates were so low on Orbitz – they find a clever way to stick it to you. I don't like this kind of dishonesty. DON'T RENT FROM FOX!

I rented a car for 12 days at Fox Car Rental in San Francisco. A week after I returned home, I got a bill for $197.88 for an Administrative Fee. They charged me $16.49/day for 12 days! Mind you, I crossed the Golden Gate one time and the fee is only $7.25. They say that since I declined the PlatePass Toll option, this was the fee. What an outrageous and deceptive tactic this is! It's a total rip-off! I was never informed or made aware of this. They give you the usual additional insurance talk, but this new option seems to be a secret until you get the bill! It's got to be illegal! I noticed a similar review of Fox just today. I don't know if this is strictly a Fox tactic or if they all do it now. I'm not happy and will dispute this.

From PA went to CO, asked where we were going, and did not properly inform us about tolls policy - clerk said not to worry about it. Lo and behold we received a bill for $115.43 which turned out 7 days worth of 16.49 per day for getting stuck just outside of Denver airport while leaving CO. What a racket, never use Fox again.

I rented a car in Seattle and took 13 days to drive to San Francisco. On the last day I had the car, I crossed the Golden Gate Bridge. Last time I was there, you could pay the toll. Little did I know, they switched to Automatic Plate Tolling until it was too late to avoid it. Ok, no problem. I'll get a bill from Fox with a service fee. 2 weeks later I did. The letter stated I had declined their PlatePass option. 1st of, I was never told about it, so not sure how I could have declined it, except I initialed something. They had signs about Washington State Tolls and the program. But made it sound like it only good for WA. This was the only toll on the last day for $7.25. Now they want to charge me $16.49 a day for the PlatePass for every day I had the car and are demanding I pay $214.37 for a $7.25 toll. This is not reasonable. I'd be willing to pay a reasonable amount. But, this is a blatant rip-off. Not happening.

Pick up time for our car was 3 hours in an unairconditioned building. Our flight landed a little after six pm and we got our car at 9:07. This is a ridiculous way to run a service business, considering the the... The vehicle pick up experience was a horrific nightmare. It took 3 hours! We waited on line in a building off the airport grounds after a shuttle ride with a driver that refused to help with our luggage. We are both seniors. The rental shack was not air conditioned! Remember we were in Orlando temperatures and humidity! We were forced to drive at night because the daylight hours were long gone by the time we left FOX RENTAL ORLANDO! NEVER AGAIN. PLEASE WARN FUTURE DRIVERS!!!

They change their rules as they please. They try very hard to confuse people. They Mislead advertisements, so they can charge more for the rental. Very bad customer service. They forced to get their own insurance. BAD SERVICE. IF YOU GET TO READ THESE COMMENTS DO NOT MAKE BUSINESS WITH THIS COMPANY.

There were number of problems I encountered when decided to give a try and rent a car from Fox Rent A Car. In Los Angeles I was given wrong information about almost everything to do with the transaction. The employee of Fox Rent a Car was either not train properly or just a bad person. They charge very high drop charge/one-way charge if you take the car from their location and drop off at another, even though I was given totally different information from their employee. When dropping off at Las Vegas, you have to take two shuttle buses as their location is far from the airport and offers very poor lighting (my wife commented she would not feel comfortable being there by herself). When I made reservation through 3rd party, I was charged twice, by reservation company and by Fox Rent a Car. Definitely not recommend to use.

If I could give less than one star, I would. This place is AWFUL!!! If you want to ensure you have a poor Vegas experience, then look no further. Fox Rent A Car will make sure from the moment you step foot out of the "airport" you feel like you are getting bent over and taken roughly. I use quotations around airport because the company advertises they are at the airport, but two shuttles later you find yourself in the middle of nowhere with zero options except to get screwed.

Economycarrentals.com never indicated in their terms and conditions to me that I had to keep the car I was renting from their referral car company only within certain states in the U.S.. When the day came for my 2 1/2 week trip, I had cancelled Hertz since I felt assured having called Fox that I still had the car reserved. When I came to the Fox shuttle at the Ft Myers Airport, Florida, the driver indicated that I cannot take the car out of state when I told him where I was headed. I had to forfeit the $40 I had prepaid to the economycarrentals.com, and cancel my reservation on the night before Labor Day with very few cars remaining and paid another $250 for a smaller car to continue my trip. I will never get from Fox or Economy Car Rentals again. Never will I prepay for a vehicle again either due to the bait and switch I feel that I received with the agents and associates that Fox used to book this car for them.

Arrived in Seattle to pick up my car. The car was in terrible condition. It needed to be in the body shop. Then I waited for over an hour for them to resolve to issue and get me in another car. Then upon returning the car I was charged all these fees that were not disclosed at the time of rental. They are the worst. I would not recommend them to anyone.

I was told in Fox Rent A Car at Miami Airport 3275 NW 24th street rd Miami, FL 33142 that in order to use I-95 I have to buy plate pass. They charge my credit card for 1 week $65.10. In my hotel I was inform that this is scam. I-95 is free. Please help me with this FOX scammers. Thank you.

Just returned from Los Angeles on short business and used Fox to rent a car. I pretty much had same robbery in charges as you can read here. My prepaid $54 changes to $155 for 2 days and hope $150 deposit on top is returned to me. So credit card has been charged $305 started at $54 prepaid. You get what you pay for. They get you in the door and close the deal. Top it off when I brought back the car, I am disabled and walk barely with a cane short distances. Shuttle bus was waiting 4:30 a.m. and I have a 500-foot walk from drop off cones to bus.

Never rent a car from Fox Rent a Car. I chased a cheap deal and made a big mistake. The deal ended up not being cheap at all. Just read reviews - all negative, all of them. It took me a good hour to spend in their office even that I made online reservation. First of all, their office is FAR from the airport (in Lihue, at least). It is a 10-minute ride. Now, they want to see your auto insurance card, which I coincidentally had with me. They call your credit card bank and insurance company to verify whether you have required coverage. It takes about half an hour. I have never seen anything like that before, even back in 20th century, where you also had to wait for a while for paperwork to be ready. Then they give you a few sheets of paper where you put dozens of initials and signatures that you decline their coverage, which is, like, 44 bucks a day (in addition to rent).

I had a prepaid reservation made thru Expedia. When I arrived to Puerto Vallarta I was transferred by shuttle to their office as they don't have a counter/office in the airport. This was inconvenient having to haul your luggage to/from the shuttle van when traveling with a kid and someone in a wheel chair. Fox's office is just across the airport! Once at the counter I was told I would have to purchase car insurance as my prepaid purchased insurance was not accepted. Their insurance was $200 USD AND I was told they'd put an $800 USD deposit for any damages. Not wanting to take any risk being hit I accepted the insurance. This is a total scam that they do NOT honor prepaid reservations. My next step is to call Expedia and make sure no one else uses this company.

BEWARE - TOURIST TRAP!!! Do not use no matter how cheap you think they are. They are cheap for a reason. I would give them a "0" star if I could. AC did not work properly on the vehicle number one, but more importantly were the TOLLS: When checking in I was asked if I needed the highway toll pass at $13.99 a day. I asked if I could pay the tolls in person and the receptionist said yes, so I declined respectfully. What she did not inform me about was that there are no toll collectors and you need exact change (no bills or credit card) or you need the sun pass - your only options.

Had to stand in line over an hour after already making reservations online. My Jeep Cherokee was downgraded to a Patriot which had zippo, no USB, no windshield fluid, dirty. The car rental was suppose to be $51.00 a day. I just noticed my credit card was charged $387.00. On hold now for 28 minutes to dispute. Customer service is horrible!!! Hold time is minimum 30 minutes. I had also purchased insurance for vandalism, etc. due to all my daughter's stuff in vehicle for college. The counter said I must have purchased that through Priceline and didn't apply. WTF. Someone took my $44.00 for extra coverage. DON'T RENT FROM FOX.

I rented my car at the Phoenix airport and had the car for less than 9 hours, but I know that I had to suck it up and pay for 2 days. When I booked, it was only going to be $70, that turned into $220 when I picked up the car, even though I prepaid for the insurance. I was told it would be refunded when I returned the car, so I let it go. I then had to go to a second location and wait another 30 minutes to get the car. Thankfully I was very thorough in checking the car for all of the scratches and dings, since that saved my butt on extra charges. When I got into the car, it smelled like a mixture of weed and febreze, so that was lovely.

Accidentally left an iPad in the car. Called San Francisco Airport Fox "lost and found" information and got a message that menu option was not available. After a long wait on hold, I talked to a representative who said they would get back to me in 24 hours - they didn't. Called again (I could only get a representative at 3 AM, all other times it was infinite on hold) and was told they needed to e-mail the San Fran office and they would respond in 36 hours - they didn't. Have called and e-mailed many times and have heard nothing. By the way, I stood in line for over an hour (after my reservation time) to get the car and had to return it AT the reservation time to avoid another day's charge instead of the hour and a half later when I finally drove away from the airport.

We left a camera in our car rental in San Francisco on Aug 2. I informed the service counter and was passed along to the Operations Manager. He was not available. We had a flight to catch so I was given his card. Once home, I tried to call - no answer. Left message. I then emailed him requesting assistance. No reply. I then called lost and found at least 6 times, no answer. Left message - no reply. I called customer service, waited 15 minutes and was finally able to talk to a live person. All he could do was transfer me to back to the Operations Manager, who was not there - surprise! And left a message. So far no reply. Stay away from this company no matter if you need to pay more from some other company.

We booked our car rental through an online Travel site. We ended up booking with Fox, assuming that a named travel site wouldn't use scamming companies to associate with. Wrong. We arrived in Mexico City and thought we were set when we left the Fox airport office. We had to wait 30 minutes or so for a shuttle, which took us to the other side of the airport and a second Fox airport office. I thought we were there to get the car. Nope, had to check in a second time with different people, though I have no idea why. I'm assuming these were the high end scammers, as the other guy let us slide without troubling us.

It was nice to get a ride from the airport to the Fox Car Rental pickup. When we got there we waited in line for over 30 minutes in a warehouse with no ac. Once we got to the counter the lady who was assisting us was not very informative. I inquired about tolls and she said they had some kind of toll program for $11.95 a day. Which I signed up for. She never asked or told us the type of car we had or if we wanted to upgrade or anything. She had me sign paperwork and told me where the car was. We found the car. It was a brand new 2015 Camry. It was so dirty inside. It smelled like smelly shoes. Very dusty on the dashboard. I was wondering how the toll pass thing worked, she never told us anything. So we looked for someone outside that could explain it to us.

My family and I went to Jamaica in July and rented a car from Fox Rent a Car in Montego Bay. The facility was dirty and so was our car! We asked if they had a GPS because we didn't realize that the one we brought with us didn't work in Jamaica. They had NONE. The other major rental agencies do. They gave us a map, which didn't do us any good. We even bought a map, and that didn't work well for us either as in Negril (where we were staying) there aren't many, if any, street signs, and a lot of places are out of the way.

By far and away the worst rental car experience I have ever had. Rude employees, filthy cars and nasty facilities. Save yourself time and money and go elsewhere.

On 08-05 I rented from Fox rent a car LAX. I had booked in advance for intermediate but when I got there I waited for 40 mins and was downgraded to economy. It is BS company and I will never return to it. It may be cheap at times but with cheap price comes cheap and inadequate service.

On a recent trip to Las Vegas, we decided to rent a car. I called a week or so ahead to reserve a convertible. When we arrived in Las Vegas we had to take two separate shuttles to get to Fox's location since they were apart from all the other car rental companies. Upon arrival, we waited in line for 15 minutes and when finally getting to the counter, were notified that they did not have our reservation. Not only that, they had absolutely NO CARS AT ALL! What kind of car rental company has NO CARS. I had explicitly called them PERSONALLY and spoke to a LIVE person to avoid any problems over their Internet portal. After all that I had to take a shuttle (with all our luggage) back to the main car rental depot and rented a car from another company.

My fiancé and I rented a car during our vacation to Orlando. When signing the agreement my fiancé initialed to purchase the LDW @18.99 a day. He thought he was initialing to decline it as we had the discussion with the counter agent and we discussed that we didn't want extra liability coverage. The agent said to sign and initial at the highlighted sections. One section of which was to initial to ACCEPT LDW. PLEASE read your contract carefully. Lesson learnt: Do not initial or sign without carefully reading the contract.

When it comes to car rentals, I do my research for the best rate around and usually find one. I thought I had a similar experience with Fox when lo and behold, the LDW insurance that was suppose to be $11 turned into $20/day. It seemed like such a ripoff. Sadly, so as to not incur higher rates with my own insurance, I bit the bait. Then, the car was a complete stink bomb with cigarette smell that was only noticeable after I left and when I opened up my parked car. Whew! It was awful. So again, it's just my opinion but save yourself a lot of aggravation and go with a quality company like Alamo. Their rates may be a bit higher but well worth it and you get to pick the car of your choice in the same class. Please pass on Fox. They try to nickle dime you to death, as the saying goes. Worse car experience I've had.

Piece of **, horrible service! Make sure you read contract before signing. They will scam you. I do not recommend you rent your car here. These people are thieves!

From the time I was standing at curb with my bag at Orlando International Airport until I drove my rental car off the Fox lot (which is a shuttle ride away from the airport) it was 1.5 hours. Fees included 10% MCO CRF, 6.5% FL tax, $2/day surcharge, ERF 76 cents/day, VLF $1.17/day and then an early return fee (LOREC) of $15.00/day. There is no legend given to tell what the initials stand for. You are charged the full price of your rental + $150.00 deposit at the time of rental and then your credit card is refunded, if you have money coming back, with the time between credit and actually showing up on your credit card, being variable.

I made reservations for car rental for 7 days for $175. The actual cost they gave me was about $320, and I did not get any updates or upgrades. I was told that what I reserved is a "Spark", even though my reservation show "Nissan Versa or similar". After I got the car, it had many mechanical issues, to the point that I was praying we make it back. I consider this company a "corporate con artist". STAY AWAY FROM RENTING FROM FOX RENT A CAR!

I was blamed for a dent in the car which I did not cause. The company did not contact me until months later with a letter claiming that I should have already paid for the damages and that it was going to be sent to a collections agency in 14 days. Just a ridiculous company. I will pay the extra amount for a more reputable company in the future.

I travel for business frequently and decided to give them a try. Big mistake. Beware of hidden charges and fees. I called them in advance asking to extend my rental by 12 hours and customer service indicated that I would get charged the daily rate for the late return plus an additional late fee (completely reasonable). Well, when I checked my credit card statement after the trip I noticed they took my entire deposit as well! So the additional day cost me 2.5x the daily rate which seems absolutely excessive. When I called customer service, I was put on hold for 20 minutes until the automated system hung up on me! I called back immediately and they hung up on me again (this time after being on hold for 15 minutes). Not only will this company price gouge you, they will waste your time as well. Stay away!

Be careful with this company. There are always hidden charges, or not recognize prepaid reservations, etc.

Choose any other rental car company but this one to spare yourself unnecessary agony! I just used them in Cancun Mexico and I can honestly say it was the worst experience I've ever had with a rental car agency. The price was misrepresented on Kayak as $8 day. They don't tell you that you're forced to buy their insurance -- which cost $35 day. They were so slow checking the car back in that we missed our flight. There was only one person in front of me in line and it still took 1/2 hour! And it wasn't the guy's fault. They have so much ridiculous paperwork that it takes forever.

My rental experience from Fox almost got two stars because it was not a disaster. But it was a complete mess. I rented from Las Vegas. The first thing, I had to (didn't really HAVE to) make two separate reservations for an extended rental. Why? Because returning it and signing a separate contract, for the same car, was $50 cheaper. So instead of having prices that make sense, they pay you to waste your time and theirs.

Fox car rental is a joke. They lie to you to get you to purchase gas, insurance, upsale. They are so limited to cars compared to the other rental companies that, 90 percent of the time they try to upsale you. They don't have the car you reserved anyway. And when they tell you that you're getting a discount believe me you're not getting a discount at all. When they tell you a price and that's for every extra they boot the price up 3 times what the original price is and they start telling you they are going to give you all of these discounts and they start clicking buttons on the computer, they are not clicking nothing. They are just hitting the mouse on an empty spot on the screen to make you think you're getting a discount but you're not getting anything. About time you get the extras you are paying the original price any way which is outrageous. So all of this hype about you getting a good deal and discount you are not getting nothing.

Rental at Cancun airport - We had used fox before when off airport and were very happy. This time we booked online as usual but when we presented the paperwork they said it was an additional 180.00 because the website was wrong on price. They were talking about the airport rental charges. We argued but at that point we only wanted to get to our hotel so dropped it till we returned. Upon return I contacted Fox several times and have yet to get a reply from them. It has been 3 months so now I start doing reviews.

Fox Rent A Car: Terrible from the 25 minute offsite shuttle rental office ride from airport. Not good when you have a meeting to get to as soon as you fly in. Conducted paperwork to rent my car and with keys in hand, go outside to obtain car.... Car nowhere to be found and no one can find the car that I rented. 30 minutes later got a new car. How can you lose a car?

I book a Camry-sized vehicle from the Orlando office. We waited around 20 mins. for the shuttle to arrive (pretty slow compared to the other companies). We arrive at the rental agency and went back and forth on the selection of vehicles that they had on site. Salima stated that she had the jeep out front for only a $3.00/day upgrade. My wife and I both asked if she was sure that it was only $3.00/day and she replied that it was correct. We completed the paperwork (I never looked at the receipt at this time, my fault on that one) and received the keys and were told the person outside would help us. We went and loaded our luggage into the vehicle and the guy outside just stayed on his phone, never looking at us.

My friend and I drove down Highway 1 last summer (July 2014), and we were initially impressed with the low prices for car rentals through Fox. However, the terrible service throughout the entire company has diminished any positive attributes Fox may have had. We picked up our Ford Mustang convertible at the San Jose Airport location and returned at the LAX location. We paid in full. A credit card was on file. This should be the end of the story. Yet, almost a year later, an individual (Jonny **) from the LAX location contacted my friend saying that they didn't charge her card correctly, and claimed she had an outstanding invoice. They then sent this to a collections agency without even contacting her. She double checked with her credit card company, Chase, and they confirmed that Fox already charged her for the full $456.66 last July. Fox needs to stop harassing her for a bill that she already paid in full!

I arrived in Orlando, FL on 7/10/15. The rep @ the desk seemed annoyed I was not purchasing additional insurance and didn't bother to warn me about the toll system in FL. Needless to say, moments after I leave the rental office, I hit the first toll of $1.00 and didn't have ANY cash on me, and of course, no cards are accepted. So, I get cash to make sure I'm prepared for the remainder of the trip. Later that night, I pull off on an exit following GPS directions and I hit a "cashless" toll - by that time, it was too late to turn around. The following day, I hit another toll but this one is unattended and accepts COINS ONLY.

I have rented from Fox car rental at least 2 times in the past and chose them for my recent trip. The ease of renting at the counter and the agent who helped me was not the issue. When I arrived at LAX on a Tuesday about 4:30 pm, LAX was noticeably busy. However, several shuttles from other car rental agencies past by as I waited for the Fox Shuttle to bring me to my car. All tolled, it took me 2 hours from baggage claim to be transported from the LAX terminal to the Fox counter to my final destination which was a 15 minute ride from the airport. It was a one hour and 45 minute ordeal to rent a car from Fox car rental!

I am so very sorry that I did not read these reviews! We rented the car through CarRentals.com. I do not know yet if they will provide any assistance in remedying our bad experience with Fox. My husband was extremely pressured to get their insurance. He called me and even had me speak to the agent. I told them both that we did not want or need additional insurance. I did advise my husband to buy a full tank of gas given how long he will be in CA. However, the agent clearly lied about the price of area gasoline saying that it ran up to $5.00/gallon. My online check shows that prices are less than $4.00/gallon and less than the per gallon price Fox charged for the full tank. At most, a full tank should have been no more than $60.00 additional charge. Checking online, however, I see that Fox has charged an additional $233 to my card.

My experience with the Fox Car Rental in L.A. was very frustrating and disappointing. To begin with I had to wait about 30 minutes to see the counter person. She then attempted to pressure me into purchasing insurance which I did not want or need. I finally had to tell her to back off. Along with about 20 other customers I had to wait at least an hour to get a car. When I returned the car I learned that I had been driving a rental with some other customers paperwork. This took at least another 30 minutes to clear up.

After we flew into Miami airport we knew we had to take a shuttle to the car rental port. After not finding Fox there, we learned we had to go outside and get on a bus that takes 10 more minutes to the Fox office. Finally get there only to open the door to find that a long line extended right to the door with only 1 or 2 agents working verryyy slooowllly. It took us over an hour and a half to get to the front of the line in the office with no air conditioning on a 95-degree day. There were also people coming in complaining of broken down cars and no one answering the phones to help. It took about 20 minutes for the agent to write us up.

Arrived at the Oakland airport 15 minutes early to pick up a car I had reserved online. When I stepped to the counter, I was told that they were currently out of cars and I could put my name on the waiting list, there was just one customer ahead of me, however there were 3 names on the list. The customer service rep was polite and apologetic, but that did not help my situation. I was furious and extremely upset. I had made the reservation for the rental car in order to attend the funeral of a dear friend.

If the word "unethical" is a negative rating for Fox Rent a Car - then STAY AWAY from this car rental company. As a frequent traveler, I am no stranger to the procedures of renting an automobile, be it in the USA or foreign country. Unfortunately for me, I booked a rental car through Priceline for such usage, while visiting Scotland for a 3-day trip. I will repeat.. I am not a virgin traveler!

Very poor service. Guy wasn't helping the customers and sat there arguing with us about being 15 mins early for our reservation. Made us wait even though no customer was in the office. Upon arrival his first words were "no cars were available" then when we said we have a reservation all of the sudden he had some cars but still said we needed to wait for the model we choose to arrive in which it never arrived. Was very poor service and I will never be treated this way again and won't do business with FOX Rental cars. Because of this employee their business is severely damaged. I can't believe establishment would be ran this way and without anyone he was willing to call. His name was Jose and had a tremendous attitude since the beginning. After arguing with me he accused me of recording him which was very outrageous. Now wants to cancel the entire contract.

Rented a Jeep Cherokee two weeks in advance. No Jeep Cherokee on site upon arrival. The first car's check engine light came on within three miles of leaving. Returned and switched it out for another car. Had to point out obvious scratches upon leaving as they were not noted on the check sheet by the checkout guy. Those two issues I can understand, but being promised (at pickup of rental car) that we could get a ride back to the resort (1 mile away), and then being told to walk down the street in 108 degree weather to the nearest 7-11 to call a cab to get back to the resort was just stupid. Will not be using them again, ever, for any reason.

Their $10 a day car rental turned out to be $75 a day. Even though I denied the daily extra cover of $17.99, I was still charged. I returned the car a day earlier than expected, I was charged an extra $15 for the two days that I did have it. There are 5 different hidden fees so don't be fooled by the $10 daily rate. It was $75 daily. Stick to a reputable company that tells you the price upfront and does not have hidden fees.

We went to L.A for our honeymoon, and wanted to rent a convertible Ford Mustang. A quick check online lead us to Fox Rent A Car, who would provide such a car for about $1000 for three weeks. (we unfortunately didn't read any reviews). We went to pick up the car and two very friendly people started to talk fast and enthusiastic, and we being a Swedish couple tried to keep up. "You should see this, sign here, and you should go there, sign here..." Later our card was charged more than $2000..

With a BBB score of F, it's hard to believe this place is still in business. Price quote was a bait and switch. First car had headlights out and they made switching cars more of a hassle than it should have been. Second car was low quality (no power anything!) and we realized when we were up in the mountains that the tires were bad! Warning to other consumers: steer clear (no pun intended).

When I rented their car at the LAX on Tue. 23rd of June, I told them it was for 2 months and that I would be driving to the East Coast (Maine, Rhode Island). The agent consulted with his supervisor and I was told it was ok. Only later I realized that their contract is limited only to Western states and does not cover any in the East or Center! After less than 2000 miles my car started getting blinking message "Oil change is required". I could not reach anybody from their hotlines for 3 days. Since 2 days, there has been problem with one of the tire's pressure. On the first day, I simply went to a gas station and added more air. Yesterday morning, the tire was flat again. I spent all morning trying to reach someone from Fox car rental road assistance. When I reached someone, she told me to go to a Firestone shop. I was happy too early, there was no Firestone shop in the area (Northern Idaho).

I rented through a 3rd party (Travelocity) and booked a midsize car. I was given the total price, including taxes and fees was $390.22. We get the receipt and the charge to my credit card is $683.17. The car was filthy inside, smelled, and had no power windows or locks. The vehicle was also considered a compact according to their website when I booked a midsize. I WILL NEVER EVER RENT FROM FOX AGAIN. I will be more than happy to pay the extra money to a reputable rental company, like Enterprise, Avis..... whatever!

We booked several weeks in advance and requested an SUV. We were told it would be a JEEP or similar. When we arrived at Fox pickup we were given a dirty Chevrolet Captiva. We were told if we wanted to wash it they would reimburse us! The checkout desk ask my husband if he wanted full coverage. He mistakenly said yes because I told him I bought insurance. Turns out the insurance was through another company but Fox checked every insurance box on their form and it added $804 to the rental!! They did refund the extra money which was almost the amount of the rental.

Fox rental car Miami - Waited at pick up for 1 half hour when a shuttle was supposed to be here every 20 minutes. Waiting inside rental agency for another 45 minutes to get reserved car. Only 2 people were working with a line out the door. Will pay more next time to received service at a more reliable company. Would not recommend this company.

Our car reservation was for 5am. We traveled all night with 2 children, got there and there was no car for us. They gave us a mustang and asked us to go back and exchange the car the next day or same day but later. Our suitcases didn't fit in the trunk. Had to drive back to exchange, missed an Everglades tour and manager was rude and didn't even apologize. They discounted $8 for the troubles caused.

I was very unhappy with my rental from FOX Rent A Car! After showing a low-ball price on their website, when I got to the counter to pick up the car in Kauai, HI, I was coerced/threatened into buying "loss of use insurance" for $10/day, because I would have to pay $70/day while the car was out of service if it was damaged, and since it takes 10 days to get parts shipped into HI - this would save me lots of money! I've never had this experience at any other rental car company.

I was a loyal customer to Fox Car Rental. I've rented a car from their company in Miami and Las Vegas. I accidentally returned my rental car to the wrong location. I would think any company that values their customers would at least have the decency to let their customer know that they are dropping off at the wrong location instead of taking the rental and charging a fee of $200, which is more than the price of the rental.

Run from this place as fast as you can! DO NOT, I REPEAT, DO NOT RENT A CAR FROM THIS PLACE. You have been warned... I reserved a rental car way in advance. I had to wait an hour for the shuttle to pick me up at LAX. Meanwhile I watched every other car rental company shuttle drive by. Fox was MIA. I called the office four times to ask where the shuttle driver was, and I was told he was stuck in traffic. Really, shouldn't they have all been stuck in traffic?

I rented a car at Ontario, California. I went to toll road and did not see any toll booth to pay. Got home and received a letter from VMS for violation of $40 as processing fee from Fox. That is not the violation itself. This is just processing. I guess I will receive another processing for toll road itself. B.S. No more rental from Fox.

They do not try to help you. They try to steal your money and then be rude to you over the phone. They try to make you pay more. They are not about their customers - they will scam you. I will never rent from here again. No one should. Not with the service they have. They are not the people you can even discuss anything with. So before you trust them with your credit card info do your research. Regret them since the moment I first walked in... #dissapointed

I booked a car rental 3 months in advance through Expedia for Fox Rent A Car, scheduled for June 15th 2015 out of London Heathrow airport. The following problems occurred: They have no desk, telephone number, or presence at all at the airport. We had to ask information how to get to them. They claim to have a shuttle from the airport. They do not. You have to take a city bus to the Sheraton hotel. There are two Sheratons on the route and the bus driver let us off at the first one. That was wrong. It should not be up to a city bus driver to get us to a rental agency. There are no markings on the hotel for the car rental so you have to walk in and ask the front desk.

I booked through a third party site and received a rate of $13/day. My total with taxes should have been $82.55. Upon returning the vehicle to the Myrtle Beach airport location, I found out that my card was charged $313 on the day of pickup (4 days ago), and they charged me TWICE today for $82.55! The desk representative was the same incompetent person who processed the transaction upon arrival. Now, my credit card is tied up with close to $500 from this shady company for 4 days in a VA Jetta with intermittent air conditioning. I've tried reaching corporate customer service and it goes straight to a message saying "no one is available to take your call. I'm calling the BBB and my attorney first thing in the morning. DO NOT USE THIS COMPANY! Pay a few dollars per day more for one of the larger and reputable companies.

I want to commend Manager ** (sorry don't know his last name) in the Ft Lauderdale Fox car rental for jumping into action in taking care of his waiting customers. Seems like he got an influx of tourists at one time but managed to jump into high gear and take care of things. As being a manager myself I would like his caring for customers be recognized in some sort of way. Hopefully this gets posted in the right spot for customers to review. I will be going back for my next rental. Thanks again **...

My husband and I rented a car through Fox in Phoenix, AZ. There were a couple of people in line ahead of us that were very angry with the service, so this should have been our first clue. We rented at a great rate through Orbitz and informed the representative that we were not interested in any extra insurance or roadside assistance. We wanted the rented rate. He verbalized to us to initial on the contract that we were waiving the services but in actuality, he had us initial that we're purchasing it.

I rented a car on 5/1/2015 from the Royalton resort in Cancun. Only drove to Playa del Carmen and back, so returned the car to the parking lot of the resort around noon. We were met by a young man who took the keys and said he would take care of the return. I was charged for two days when I only had the car for about 4 hrs. I will pay a whole day but not two. They had to forge my signature for two day charge as I only signed for one.

I rented a convertible Camaro from Fox car rental in Miami, Florida for my birthday in April 2015. For 4 days and 2 days into the rental, the top of the car didn't close or open. The button wasn't responding and I decided to give Fox rental a call and notify them about this problem. They notated what I called about and I then asked them if they can reimburse a partial amount from the total. They said yes, $75 will be returned back on top of the $150 deposit when the car is returned.