E-Z Rent-A-Car Reviews

I arrived at Seattle airport at the equivalent of 3.0am in the morning. The receptionist seemed welcoming and helpful and immediately offered me a 'fantastic upgrade'. The paperwork I had indicated that I was going to have to pay £157 when collecting the car. After having my arm twisted to also have Roadside Assistance I was presented with a bill including the $200 deposit of $795. I eventually persuaded her that this was too much of an increase over what I expected and asked her to return to the basic car with no Roadside Assistance.

On the day of we rented the vehicle we were asked if we wanted to purchase pre paid fuel. We said, "no." We clearly told the employee that we would return the car fueled the day we returned it. We then signed contract unaware that he added it anyway. It is abbreviated as FPO, and listed with all the other fees that are added with the purchase we just didn’t see it. When we returned the vehicle fueled we realized what we had paid for when it was printed out and clearly stated. We asked for a refund and it was refused. The employee said he was not authorized to give any refunds.

I read the reviews regarding renting E-Z cars at the Denver airport. The old "bait & switch". They quote you a low rental rate and then attempt to switch you to a higher priced car. I was not going to fall into this trap. Well, my flight from Boston was delayed and my wife's flight from CA landed on time. I texted her the rental information and had her pick up the car and then return to the airport to pick me up.

What a nightmare this company is. I would give them negative stars if I could. 2 months later I am still fighting them and disputed the charges on my CC. I had a 1 day car rental, $29. They charged me 200 security deposit at the time of the rental, which was supposed to be refunded after 7 to 10 days. Of course they never refunded the money. On top all all, a mystery charge for 491.55 appeared on my CC out of nowhere, who knows what for... I am disputing that one as well.

We rented a car from E-Z at the ABQ airport. When we arrived to pick up our car, we had to wait for at least 20 minutes, along with others who were also waiting because the desk agent was out back napping and/or smoking a cigarette. Even the other nearby rental company agents (from other companies) were shocked at the unprofessional behavior of this individual. Once we got our car, I could honestly have forgiven this snafu, but then the worst thing happened. We returned our car two days later as scheduled -- even an hour before the scheduled return time! The agent at the desk this time (a different one) took the keys but did not provide us with a receipt. We received an emailed receipt later which charged us for an "extra day" and indicated that we actually returned the car EIGHT HOURS after we had returned it.

I have no complaints about E-Z rental car company. The customer service was really great from all of the employees, the car was very nice and clean as well. If I ever had to visit San Antonio Tx again, and needed a rental car, I would definitely rental from E-Z rental company.

Basically, it's a simple thing - I arrived at the airport, got on the van, went to the rent-a-car location and picked up the car. There are only 2 recommendations I would make: 1. Make sure there's a sign saying E-Z Rent-A-Car at the airport location for picking up the van; 2. Include a map that shows how to get from your lot to the 405 highway and perhaps other routes people usually take to get where they're going. Thanks.

We were very happy with the service we received at Orlando airport both at the beginning and end of our trip. The people were polite and professional, and they explained everything. In fact, with all the questions I asked, she was very patient! Our car was immaculate, and we had no issues whatsoever. Thank you.

Excellent service. The service I received was friendly and welcoming. It’s a bit of a walk from the check in desk to the car with someone who doesn’t walk very well. When I returned the car, I hoped there would be an easier way to get a wheelchair for my mother from the car rental center to the terminal. We took the train and had to search the airport for wheelchair services. Not a pleasant experience.

I looked, online, for low rates car rentals. I found this, to me, unknown company. Still, made a reservation and I was pleasantly surprised... The whole transaction, from the moment they pick me up in their shuttle at LAX airport, until I sat in the assigned car, everything went smoothly and w/o a glitch. Returning the vehicle was also painless. In other words, they met much more than my expectations. Agent I dealt with was friendly, knowledgeable and explained everything accurately. Next time I need to rent a car, I will look for this outfit. I am very pleased with their service.

Our car was filthy inside and out. The agent that helped us at pick up was very friendly but the car was less than desirable. And, when we tried to change the drop off point for the car, your customer service agent on the phone were hard to get a hold of and unfriendly and unhelpful. I guess you really do get what you pay for because you were the cheapest rental available. Next time I’ll pay a few dollars more.

Gilda, I thank you so much for the best customer service and help you provided to me while renting this car (my third time). Representatives like you are the ones a company/customer value the most. I'll rent here again, for sure. Well done. Good job.

I ordered a Camry gas! Got a VW Passat diesel! I have never driven a diesel so I had nothing to compare to. But this car was gutless. I took my life in my hands when I got on the freeway! Would not recommend this car to anyone!

Guy at counter nice. Only positive of my experience. After everything I went through to book at end I get hit with a security deposit for several hundred dollars. I’ve never had to pay this with other carriers. I’ll be going back to them. Also no one helped with my child seat. I grabbed one I thought would fit. Did not have daughter with me at time. Seat too small. Had to borrow one and carry through out airport with multiple bags I already had. Lost a small bag with valuables in it as a result of this. I’ve already complained about that once and nothing was done about it. Why bother getting my feedback if you don’t like it what I say and don’t do anything about it!

Your RATES are BETTER than MOST. But when I say I don't need any of the insurance, DON'T ask only BASIC. I don't need or at least explain the charges. I would tell FRIENDS about you but to be CAREFUL of the insurance.

Vehicle hire generally went OK. Just amazes me that in 2019, any hire/rental would not come equipped with a Sat Nav as standard equipment. Then had to spend a further amount, I think it was US$74 or so for the week, for a substandard piece of equipment. Then, to compound the problem, we had to contact the Sat Nav supplier, to have it rebooted so it would function, albeit slowly.

Super quick service. We were in/out with keys to our rental SUV, which had a whopping 1280 miles on it, in under 20 minutes!!! The counters were adequately staffed & there were only 2 people in line ahead of us when we walked in. The return process was even quicker! I pulled up, unloaded luggage, and was on shuttle in under 15 mins - didn’t even have to go inside the building! Had confirmation of return come across my phone before shuttle was out of EZ Rental lot! And the price... this is THE LOWEST PRICE I have EVER paid for a rental car let alone a SUV with only 1280 miles on it! EZ Rental at Denver Airport was truly the best rental experience we have ever had. I am sold on them now!

Gave me what I wanted for the price I wanted with no problems. Car was clean when I got it. The car was also the perfect size for my family so we were comfortable. The SUV we had was great on gas so we didn't have to spend a lot of money on fuel.

My trip was off to a rough start. The air in my front tire was low the morning after picking up the rental. I was able to return it to E-Z airport location and Jorge upgraded me for free. The very next day my daughter locked the keys to the rental in the trunk about 2 hours before we were due to take someone to the airport (their bags were in the trunk). It was chaos. Even after AAA unlocked the door we couldn't bypass the system to release the trunk and the model of car didn't have access to the trunk from the back seat.

The overall experience was positive. The only issue I had was when I dropped off my car. It was my first time renting a car and I was was really unsure about the process. The guy that rented it to us was super nice. When we dropped it off, it was really early, 4AM. There wasn't a drop box or an attendant on duty. I was unsure as what to do with the keys. An attendant from another company told me it was ok to just leave the keys in the car. Needless to say, I was a nervous wreck flying home, worried that the car might be stolen or worse. I made a call when I landed in Detroit, confirming it had been processed. Other that than that it was great. A drop box would be a great addition. Thanks.

Great customer service, Bus ride from the terminal to the rental office. Very helpful. Nice rental car, worked great. (Had some hail damage but it worked great, hardly noticed, Hey, it's Denver!!) Very friendly staff, the shuttled driver located the wife's purse she misplaced too. Very happy with the rental.

Loved Paige at front desk when we arrived. Help us a lot. We had a réservation with other company. Epic fail. We had to cancel and find another rectal car. Loved the car we received. She explain the fees for pay toll nicely.

Upon check-in on 6/23/19 at 9:30pm, we were told Highway #15 (which we use constantly to visit family) was now a toll road and we'd be fined $250 if the FasTrak transponder wasn't used. We agreed and were charged $153 for its use. We then spoke with our son (San Diego resident) who told us this was NOT TRUE. FasTrak is only used in HOV lanes during rush hours. There are NO TOLLS on other lanes. We returned to check-in area and had charge removed. Note that we were lied to in order to have additional charges added to our bill. Not nice and WILL NOT USE E-Z Rent-A-Car again. This was our first time renting with this company and we have NEVER been scammed by other rental car companies. There are several other reputable rental companies at San Diego airport and we will use them.

Great customer service! Fast and easy service. Very helpful in selecting the perfect car for us and letting us know about all fees and services that we didn't know about. We highly recommend E-Z Rent-A-Car to all our friends. They make renting a car so E-Z.

I had my own SUNPASS transponder in my vehicle during my week's rental (rental was from 05/31-06/07). I had used it in March of this year and added more funds to the account before our departure. Apparently, E-Z Rent-A-Car's transponder, that was already in the vehicle, registered the TWO tolls I accumulated (less than $2.00). After I turned in the rental, I was automatically charged $27.00 for the tolls to my credit card on file.

We made a reservation for a compact car back in April (two months prior to our trip), but we were told you were out of them and got a minivan instead. Then my husband couldn't be the driver because we only brought with credit cards in my name. It would have cost us $13+ per day to have him added as a driver. We never had this problem with other companies both in US or in Mexico. Your quoted price was lower, but we did not get what we wanted. We are going back to Enterprise!!

Beware of the hidden fees and pressure from the agents to add on to your rental. They may seem cheaper than the others however, in the end, you will be paying the same if not more than the name brands. They will send you a free upgrade but it has conditions. They tell you that a prepaid tank of gas is cheaper than filling up by you - False. They tell you that the toll pass is needed and the difference of the unused amount will be refunded - false. They tell you that you need a 8 cylinder car to travel in Denver and the surrounding area - false.

Will not rent from this company again. My boyfriend received a call earlier today from their billing department stating that we owe them $246 for a windshield repair. When we got our car at the Orlando International Airport my boyfriend and I noticed that there were dents and scratches all over the car as well as damage to the windshield. He had gone to the office where a guy was managing the lot and he had marked X's on our pink paper receipt with the damages on the car. However, this was not marked on the carbon paper that they have for their records. Because of this, we are now being responsible for paying for the windshield repairs. I am sorry... We are not paying for this! This is ridiculous! We even notified two individuals that worked for the company when we turned the car in about the damage on the windshield. They informed us not to worry and that they would charge the person previously that had rented the car.

Rented a compact car at the Denver location, they offered me a Kia Rio. I agreed and told them, "I do not need any additional insurance," as my insurance gives me full coverage on any vehicle I drive. They had me initial boxes, "collision damage waiver and roadside service plan". I initialed the waiver only. Later did I find out that the "waiver " was an authorization to purchase the insurance. This resulted in additional charges of $167.40 for my 5 day rental. They also charged me a "concession fee" of $47.87. When I spoke with their "customer service people", I was informed that this is a charge since I booked near the airport. They charged me $564.00 for a 5 day rental and were not willing to budge a little on the bill.

I was unfamiliar with E-Z car rental, but the extremely low rates were an extra perk. However, once additional fees are added their rates are comparable to every other rental car company. Also, the rental car front desk and lot are not located within the airport terminal, quite inconvenient. This adds additional stress when waiting for a complimentary shuttle from rental car lot to airport terminal.

We arrived into Seattle late at night and the rental desk was closed and we were directed to go to their parking garage to check in for our car. We were there only ones checking in, so service was immediate. The attendant was friendly and helpful and check in was very smooth. We were informed of all the traditional upsells, but she was not pushy or unpleasant when we declined. The car was nearly new and pleasant to drive. The check in process was also quick. All in all we had a great experience with EZ Rent a Car. This was our first experience and we will use you again.

Great customer service. Enjoyed the car, very clean. Would use E-Z again. We upgraded to a small SUV which made it easy since that is what I normally drive. The shuttle to the rental office was very prompt both coming and going.

To Whom It May Concern:

Rented a car in Las Vegas Nevada. After a small problem with the car contacted the office at LAX in Los Angeles. Customer service representative Billy went above and beyond to make sure the rest of our trip was great.

I am happy with the sales and service of this 2-week rental. The car performed very well over the 900 miles driven. I am not a great writer but I would like to compliment everyone at E-Z for a nice overall experience!

I rented a Nissan Sentra, touted as a mid size car through Expedia for what Expedia reported as a Total price of $196.11. Final price was $278.11 which included EZ's toll transponder charge of $69.93 for 8 day rental and an additional $11.99 which I don't know what for. The left rear tire had slow leak which required attention twice and the check engine light came on every time over 60mph for 10 minutes. Expect extra fees and ill maintained cars from EZ.

I paid for a rental in February for a trip in May, after the trip your company charged me more money. Now if I paid for it already why did your company charge me more. Bad business in my eyes, and now I can't submit it.

I left my cell phone in the shuttle and the employees did an excellent job in returning it to me. I could not get to the office to retrieve it before my flight left so I was able to send a friend to get it.

Great customer service. I had an issue with rental car and it resolved quickly. I received a new rental the next day. Susan who took care of the matter was very kind and professional. She made sure that I was satisfied with car rental I received. I was very satisfied with car and appreciated the help needed. Thank you.

Overall I had a decent experience. I waited for over an hour for a shuttle at the airport pick up, we called multiple times as well. This was my main disappointment. The lady working the desk was very helpful once I arrived but overall the shuttle service was horrendous. We lost hours at midnight waiting around to get picked up.