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Enterprise Rent-A-Car

Enterprise Rent-A-Car
Overall Satisfaction Rating 3.74/5
  • 5 stars
    513
  • 4 stars
    688
  • 3 stars
    410
  • 2 stars
    87
  • 1 stars
    163
Based on 1,861 ratings submitted in the last year

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Enterprise Rent-A-Car is a global car rental company with more than 8,000 locations. Customers can rent cars, SUVs, trucks, minivans, vans, exotic cars and moving trucks. Frequent renters can enroll in its Enterprise Plus program to get benefits like points earned for every rental, free rental days and members-only check-in.

BOTTOM LINE

Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. It offers a wide selection of safe and reliable cars for just about any budget.

PROS
  • Offers rental cars for any budget
  • One-way or long-term rentals
  • Wide selection of cars
CONS
  • Cars may have high mileage

Top Enterprise Rent-A-Car Reviews We Found

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Rated with 5 stars
Verified Reviewer

I dealt with Enterprise in Oakville on the South Service Road. I must say that Joe ** and his staff were outstanding. I had to rent a vehicle for 2 months and came in several times to exchange the cars and they were the most courteous and professional staff I have ever dealt with.

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Rated with 5 stars
Verified Reviewer

From start to finish I enjoyed a hassle-free experience. The reservation web site is easy to use, the prices are reasonable, and the folks are super-nice… Stephen, picked me up at my home and took care of everything right there in the car at Enterprise... Stephen and Erin, in particular, are great r

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What is Enterprise Rent-A-Car?

Enterprise Rent-A-Car is a global vehicle rental service company that offers a wide selection of vehicles to travelers or those who need a short-term vehicle.

Drivers can find an Enterprise rental location in most major airports and other locations throughout the country. If you use rental cars regularly, you can subscribe to Enterprise and take advantage of benefits such as access to a range of vehicles and insurance, maintenance and roadside assistance for just one monthly payment. Subscribing with Enterprise also lets you swap out vehicles up to four times in a month.

From compact sedans to minivans, trucks and luxury cars, Enterprise makes it easy to reserve, rent and return rental cars across the country.

How does Enterprise work?

The first step in renting a car through Enterprise is the reservation process. As you browse its online inventory of rental cars, you’re asked to input information such as:

  • The type of car you want
  • Pickup location
  • Drop off location
  • Pickup/drop off dates
  • Additional coverage options
  • Added features (car seats, GPS, snow chains)

Once you’ve input this information, Enterprise will produce a list of vehicles that meet your needs.

Picking up the car
Once you’ve made your reservation, pick up your rental car on the predetermined date at an Enterprise location. An agent helps you locate the car on the property and do a walkthrough to take note of any damages or issues with the car before you take it. After signing some paperwork, you’re free to take the car for your agreed-upon rental.
Additional options
During the reservation process, you will sign a damage waiver that covers minor damage to the rental car such as scratches or dents. This is an optional protection plan, but any minor damages to the rental car will come out of pocket if you choose not to sign a damage waiver.

Drivers can also add personal accident insurance or personal effects coverage at the time of their rental for an additional daily charge. These insurances are optional, and the cost varies based on the location where you are renting the car.

If you are worried about losing your keys, running out of gas, or getting locked out of your car, you can add roadside assistance protection to your reservation so that you aren't charged out of pocket for these roadside incidents.

Returning the car
When it is time to return the car, drive it to the predetermined drop off location. During drop off, an Enterprise agent will perform a walk-through inspection again to ensure the car has not been damaged.

The agent will also check that the car has been refueled. If you choose not to fill up the gas tank, you will be charged the company’s gas rate, which is usually more expensive than the local pump price. If you are picking up a rental car at the airport, you can prepay for fuel, which lets you return the car without worrying about filling it up.

If you need your rental car for a few days longer, you can call the Enterprise location and ask if the car is available for an extension. There are no penalties for returning your car early, but you can only return your car to a non-airport location during business hours. Enterprise locations within the airport usually allow returns after hours.

How to rent a car with Enterprise

To secure a rental car, you must have a valid driver’s license and an acceptable form of payment and meet the rental location’s minimum age requirements. Most rental locations set their minimum driver age at 25 but may allow drivers between 21 and 24 to rent a car with a “youthful driver surcharge” of $20 a day. You will also be required to put down a deposit that varies by location.

Enterprise car rental price

The cost of your rental car depends on a variety of factors, including how long you have the car, what type of car you choose, your rental location and any insurance or additional products you select. Below are a few examples of the most common types of rental car selections and the cost for a week.

VehicleCost
Pickup truck (Ford F-150 or similar)$269 a week
Economy car (Mitsubishi Mirage or similar)$186 a week
Compact car (Nissan Versa or similar)$186 a week
Standard car (Volkswagen Jetta or similar)$196 a week
Compact SUV (Ford EcoSport or similar)$230 a week
Standard SUV (Ford Edge or similar)$256 a week
Luxury car (Cadillac XTS or similar)$282 a week
Premium SUV (Chevy Suburban or similar)$464 a week
Luxury elite SUV (Land Rover Discovery or similar)$468 a week

Other costs to consider when renting a car include local taxes, damage waivers, accident insurance, roadside protection and additional equipment, such as car seats or a GPS.

Enterprise FAQ

What does Enterprise car rental insurance cover?
Enterprise offers three different tiers of car rental insurance. There is the basic damage waiver that covers minor damages to the car, the personal accident insurance that covers the driver and the passengers in the car if there's an accident and the personal effects coverage that covers the driver, any passengers in the car and drivers of other vehicles if you’re liable.
What time does Enterprise open?
Most Enterprise locations open at 6 a.m., but this can vary between locations, so it's important to check before you rent a car.
What time does Enterprise close?
Some locations close at 5 p.m., while others are open much later. Operating hours depend on the location.
What kind of cars does enterprise rent?
Enterprise offers a wide variety of cars in different makes, models and sizes. Drivers can rent an economy car, pickup truck, sedan, SUV or luxury vehicle.
Does Enterprise own other rental car companies?
Yes. Enterprise is the parent company of National Car Rental, Alamo Rent a Car, and Enterprise CarShare.

Is Enterprise a good car rental company?

Enterprise offers a wide selection of high-end vehicles in hundreds of locations across the country. It rents many newer model cars that get regular maintenance and cleaning. The company’s high number of locations makes it a convenient choice if you need to rent a car for short- or long-term use.

Enterprise Rent-A-Car Reviews

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How do I know I can trust these reviews about Enterprise Rent-A-Car?
How do I know I can trust these reviews about Enterprise Rent A Car?
  • 3,148,905 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Nov. 28, 2020

I want to give a shout out to Jaila ** (Rental Mgt Trainee) at Enterprise Rental. Jaila was working with my insurance company to prepare a rental for me. She called me the night before to ask me some questions in prep to pick a vehicle the following day. Jaila was extremely pleasant and very professional. It was like I've known her for a long time because her disposition over the phone was CLASS A. My daughter and I went to Enterprise the following morning and met with Jaila. She was just a nice as she was the night before.

Jaila was very detailed, kind, friendly and extremely professional. My daughter looked at me and said "Dad...shes' extremely professional." Jaila, keep up the awesome job... You going to be a great manager and because of your kindness and professionalism, I believe that customers like me will never forget the great experience when they come in contact with you, and will become a lifetime customer of Enterprise. HAPPY CUSTOMER!!! :). Don

Enterprise Rent-A-Car response

Don, we're very happy we could provide you with such a positive experience! We'll pass along your comments to our upper management team over our locations in Michigan! Thank you for choosing Enterprise! We hope to see you again soon! - Carol H.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 12, 2020

Went to Enterprise rental this morning 2 Fisherman drive in Brampton Ontario. I had gotten into an accident the night before and did not call in to reserve a vehicle. It was very busy and the employees were racing around trying to get everyone on their way. When Ryan served me, he had informed me that there were no vehicles here at the moment for me. Without hesitation Ryan called another location and had me in a car in 20 min. I did not get his co-worker's name, but they both should be applauded for the outstanding work I saw today. I would recommend this rental location to anyone in the area looking for a vehicle and good service. Great job gentlemen. Keep up the great work.

Enterprise Rent-A-Car response

Robert, thank you for the awesome compliment. It's great to hear you received such great service from Ryan. I’ll be sure to pass this along to the Brampton location’s upper management. We look forward to seeing you next time. –Carol

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 30, 2020

    Enterprise Car Rental service is one of the best that I have experienced. They are locally accessible throughout my city and airport locations. I’ve always been able to reserve a vehicle even at difficult time with limited availability. Often times, if I have difficulty with online reservations due to high rental demands, I am able to visit my local branch and secure a vehicle. The vehicles are always top quality, clean and in excellent operating condition. The customer service is always top notched! Like most rental agencies, they offer pick up and drop off services. During this time of COVID19 pandemic, they exercise strict social distancing policies and assure that the vehicles are cleaned and sanitised at pick up time. All transactions are touch-free and secure. Also, the Enterprise Plus member’s perks are excellent, members receive periodic updates of rental services and points earned. I have received free car rental upgrades and other discounts.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 30, 2020

    I had to rent a car because the transmission went out in mine. I booked the reservation through Hotwire.com. I called to verify the booking and they were extremely helpful. They even came to pick me up from home to get the rental. After the first week I had to extend, so they extended it for another week for a weekly rate with no problems. The tire pressure light began to come on and Enterprise had me take it to Tire Discount to diagnose and there was a nail in one of the tires. Enterprise told me to just come switch it out. Had the car switched out in no more than 20 minutes. I had that car for another week. I had absolutely NO issues! They were prompt every time I called and had excellent customer service. I love Enterprise and they will forever be my go to when I need a rental.

    Enterprise Rent-A-Car response

    Tameshia, thanks for taking the time to share your great rental experience with us! We'll be sure to pass this compliment along. See you next time! - Carol H.

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: July 18, 2020

    The rental car experience was wonderful. No surprise there. We rent a car several times per year and most often from Enterprise. However, the return experience prompted me to write this review. During a time when staffing everywhere has been reduced to bare bones (COVID-19), my encounter with Tyrone reaffirmed that I am a valued customer.

    Tyrone was talking leisurely with another employee when I drove up to return my car. He jumped up and held his hand up as if to say, "Hold that thought," to his co-worker. He was at my door before I was out of the car. He was polite and professional in every way. After he checked me out, he asked who was picking me up and directed me to a nearby location. I mentioned that my husband was a few minutes behind me, and Tyrone suggested that I do not wait in the heat. He told me where I could wait in the terminal.

    But his concern did not stop there. I had forgotten to ask for a written receipt, though I know I would receive one via email. When I flagged him down a few minutes after we had finished, he had already checked another customer out. He said he would need to go into the Enterprise building and retrieve the receipt from the desk clerk. He offered to bring a cold bottle of water to me while I waited. When he returned, he gave me the number of my contract on a business card because I would have to personally request the receipt. He literally walked me to the door of the building to make sure I made it safely.

    I was born at the beginning of the Baby Boomer generation, have taught high school 40+ years, and have dealt with a fair share of the younger generation. My experience tells me Tyrone has been raised to respect people and has been trained in the art of customer service. Thank you to Tyrone and to Enterprise for having the insight to hire him.

    Enterprise Rent-A-Car response

    Melinda, 5., we certainly appreciate your continued business, and are truly honored to have devoted employees like Tyrone on our team. Thanks for choosing Enterprise! – Carol H.

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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 10, 2021

    I had the "pleasure " of renting a car from the Enterprise facility at I35 7 sante Fe in Olathe Kansas. I dropped my rental off and it was quite easy. Simply drop the keys in the drop box and walk away. Unfortunately I had forgotten approximately 70 ties in the trunk, my bad. I called to make sure they would be put away. They had been in separate boxes and when I picked them up they were all thrown in one box. When I got home I started to take them out and refold them which is when I found out that the most expensive ones were missing. Seven fold Daniel Cremieux. Anyone who knows ties knows what these ties sell for. I paid between $75.00- $120.00 each and as close as I can figure 20, were missing. When I questioned them about it I was told it was raining when they took them out of the trunk and they got wet so they simply threw them away. I thought that"s what cleaners are for. Apparently someone there has very good taste in ties.

    I lost count of how many messages I left for the regional manager to call me but apparently my messages fell on deaf ears or they knew why I was calling. I admit I left them in the trunk but that's no excuse for throwing away somewhere around $1,500.00 in ties if they were really thrown away or not around someone's neck. I will complement Jacob, the manager of that office since he was the only one to return my call. I have no criticism of Jacob but as far as the rest of the staff they couldn't care less about customer satisfaction. Possibly after reading this review I will finally get a phone call but I doubt it.

    Enterprise Rent-A-Car response

    Hello, Larry! Thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. Please contiue to work with our local office directly for quickest service or email Care@Enterprise.com with a detailed description of your ties, your contact telephone number, email address, office location, your rental aggreement number, and we will pass this onto our management team. - Carol H.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: May 8, 2021

    I am complaining about the office in Thomaston, GA. We got ready to head out of town this past April 7, 2021 to head to the beach and our car wasn't there. No car was there in fact. There was a mob of angry people and the two people working there didn't even have the sense OR decency to come out and tell us there were no cars. We were honoring the sign to wait outside until a ridiculous amount of time passed and people started just piling in. When my turn came up in the line, (as I watched person after person being turned away because there simply were "no cars"), the young lady told me that someone had "tried to call me" the day before to let me know.

    There was NO missed call and no message. She said that someone had in fact documented that they SPOKE to me to tell me at 6:10 PM. This is a lie. I had a party of seven. I did everything I was supposed to do, even up to the day before when I received an email from Enterprise to finish up my early check-in. I rarely rent vehicles, but my family has become much larger since my recent engagement. We were counting on a vehicle to take all of us to the beach and our MUCH NEEDED vacation was RUINED because of your company. We had to end up taking two tiny vehicles with no air conditioning and one of them broke down on the way back. We also had to leave a day late. I am out the money for the condo for that day. I can only imagine what the other families experienced.

    I have NO DOUBT that vacations were cancelled and money was lost because of the incompetence and lack of morals from your company. If this company HAD actually called me to let me know anything at all, we would have at least had the time to try and figure out something else with a different company. I am disgusted beyond words at Enterprise. What's sad is that someone recommended this company, and it is why we decided to go with Enterprise. There was NO explanation and NO apology.

    Enterprise Rent-A-Car response

    Courtney, I apologize that our service did not meet your expectations we would like to look into this further. Please email care@enterprise.com with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol

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    Rated with 1 star
    Verified Reviewer
    Original review: May 7, 2021

    In the last 10 months I have been using Enterprise 7 times (5 times Exotic car rental and twice a premium car from Heathrow airport) but this one was definitely the last one. I sent an email inquiry on 12 April for a Porsche 911 for the weekend of May 1st and they told me they couldn't guarantee the model, but a 718 Boxster might be available. I told them I won't rent a Boxster again, because I did it in the previous rent and I have been waiting for a confirmation of the model until 2 days before my rental. They offered me a Porsche Cayman; at this point, I didn't want to look for alternative company, so I decided to go ahead with the booking.

    At pick up, I found a Porsche Boxster! I didn't want to complain because I don't like it that much, and I didn't want to start my birthday weekend in the wrong way, so I took the car with no damages and I left. When I came back, unfortunately there were few scuffs on the wheel (passenger side, more on the rear wheel, almost unseeable on the front wheel) and they told me I will be charged £90 per wheel for the damage, and I had no problem with that. After almost a week I received an invoice of £355 (claiming steering wheel alignment needed to be done because the car was not going straight, that of course was not the case). Unfortunately it's their word against yours, but it is very sad to see the direction this company has taken, and reading all the reviews now I can see it is something that they are pushing. I won't definitely rent with them again, and I will escalate the case

    Enterprise Rent-A-Car response

    Fabio, we’re disappointed to hear about your experience. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: May 6, 2021

    I reserved a cargo van to rent for 2 days online from Enterprise in downtown Pueblo CO. I didn't fill out the details online and was prepared to do the contract while picking up the van. Someone from Enterprise called me a few hours later to tell me there was a mandatory $300 deposit and I needed 3 personal references (!) because I didn't have a corporate job and was self-employed!! I needed a truck to get building materials for one of my houses since I'm a landlord and told the counter person I'll just rent a U-Haul. Stay away from Enterprise, I certainly will never consider renting from them.

    Enterprise Rent-A-Car response

    Paul, I'm certainly disappointed that we weren't able to help you out this time around. If you'd like to share more details about your experience with us, please email care@enterprise.com with your contact information, the reservation number, the exact rental office location and any other details so we can review this promptly. – Carol H.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 2, 2021

    I was discriminated against at Enterprise. I have video and am going to post it. I was asked to wait again in the middle of being helped.. and after waiting for my turn as soon as a ** customer came in. And Left to serve that customer. When I asked why.. the employee became irate and came to finish helping me but with an extreme attitude. Could not explain my billing and claimed he couldn't see the past one. A mgr came in as we were having a negative exchange and immediately started defending the employee... could not explain his actions or the billing then became irate and told me to wait outside in 97 degree heat in Miami while she looked up the bill.

    I refused to wait outside when it was being done just to be rude and disrespectful. It takes 30 seconds to print the bill and hand it to me. She then threatened me with the police for refusing to wait outside and called them rather than just give me the printed bill explaining my charges. The police came for no reason as there was no crime and all they could do was ask me to leave. You get the police called on you for requesting customer service at Enterprise when you're **. My crime. ** while requesting an explanation of billing that frustrated employees who couldn't explain it.

    Enterprise Rent-A-Car response

    Lashunda, we take customer service seriously and would like to discuss your experience further if you can provide a few additional details. At your convenience, please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. – Carol H.

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    Enterprise Rent-A-Car Company Information

    Company Name:
    Enterprise Rent A Car
    Year Founded:
    1957
    Address:
    600 Corporate Park Dr
    City:
    St. Louis
    State/Province:
    MO
    Postal Code:
    63105
    Country:
    United States
    Website:
    www.enterprise.com