Enterprise Rent-A-Car Reviews

Over the years, I've only had excellent Customer Service experiences with Enterprise. My latest rental in Charlotte, NC was no exception. There was a glitch in my reservation (not because of Enterprise)...and Milly, Charlotte, NC, came to the rescue and with a smile, patience, professionalism and expertise to get beyond the glitch and got me on my way in a SUV that was even better than the car I had originally reserved (we were headed to Smoky Mtn National Park...she knew the Jeep SUV would be better for mountain travel). Milly was outstanding...but that what I've experienced with all the Enterprise folks.

I have used Enterprise multiple times. My last time was just a month ago. I cannot tell you what a breath of fresh air they are. Every single time I have rented from them, I have received amazing customer service. They work with my specific needs and have always been beyond reliable. Assistant Manager Stephen ** in the Port Charlotte, Florida area is top notch. Eric, Ali, Ernest, Crystal and Chase were all so friendly and helpful. When I had an issue with an extended contract, they remedied it right away and gave me top notch service. I will be using them again in a few more months, and I always know that I can rely on them.

I drop off my car at Gunther Kia at 10:30am for service. It's a good thing that Enterprise Car Rental was next to Kia. When we went over the waiting area was full and I thought this is going to take a while. To my surprise Ozzie **/Branch Manager took a look at the waiting room made an assessment and called the play on how to get us moving and out. It was a good call, he services those returning cars first then took care of us who was waiting for a rental. That decision had us moving through the system with ease never missing on quality customer service care, we were out within 30 minutes. I say top hats to you Mr. ** for giving quality service efficiently while meeting the needs of each of your customers. I highly recommend the Enterprise branch off of State Road 7.

Shout out three outstanding employees!!! First of all to Tyrone and Daniel at the Sherman Texas Enterprise car rental establishment. We had mechanical problems with our rental, and they put us in a nice new car in a very timely manner. They were very nice and helpful, and we couldn't ask for a better experience with our unfortunate car troubles. Back at the airport rental place, at Will Rogers Airport on S Meridian Ave, Valerie was absolutely a jewel. She was SO nice and apologetic that we had issues and our checkout was quick and easy. We would absolutely recommend this company to anyone!!!!

I recently learned that my complaint about the Enterprise location I frequent was brought to the attention of management. I would like to clarify that my comment was not directed at the local manager, Hcham **, but rather the technology used for real-time inventory management. Hcham is an excellent manager who excels in efficiency and building genuine connections with customers.. His acumen in maximizing the efficiency of your time is matched only by his ability to connect with people genuinely and nurture new and existing relationships. His business approach, which balances both pragmatism and creativity, has proven itself successful among colleagues and should continue to do so as I have no doubt will become one of the pioneers of tomorrow.

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle.

Stroudsburg, PA office for Enterprise is horrible. Had me return a car (with no option of them picking it up and swapping it out) because of a manufacturer's recall. Then on the way there, a rock came up on the highway and smashed the front grill (with all the car sensors under it). They charged my credit card for the $500 deductible for MY insurance (which has already gotten interest tacked on each month) and I explained that I might pay cash, depending on how much the damage is. When I called to find out the damage amount, they told me it would be 6 to 8 weeks before they had the amount ?? OMG. Are they keeping their car out of service for 6 - 8 weeks? I doubt it.

I rented suv rav4 last Oct 26 and had accident Oct 31 and until now October 13 nobody is calling me what is the update regarding my accident claim. When I called Enterprise they transfer 3x and still they did not give me exact answer to my needs. Every time I make follow up they don't know where they will connect you. It's so frustrating. I don't want to give star but there is no option. I give one. I hope they will make their customer happy and satisfied.

It began when my insurance company sent me to them as my car was in the shop. I was not given a choice of the car, the manager chose for me. But I later found out through my insurance adjuster they constantly put insurance rentals in their most expensive rentals deliberately to make money. I had a 1000 dollar limit, so I reached this after four weeks (and my car still was not fixed). No one notified me that my limit had been reached, and I first found out about it when Enterprise charged me an additional $217 for a day's rental! I am a senior citizen living on a fixed income, and I told them I could not afford this. They said they could put me in a less expensive car, but I would have to wait until one came in.

I would have gave zero stars but you have to click at least one. 10/17 I rented a vehicle from Enterprise rental car in Glendale, WI. 5932 N Green Bay Ave Branch manager **. The vehicle I rented Which was a midsize SUV. I am currently in Milwaukee, WI. for my job which is Manheim Milwaukee where I am a photographer which enterprise holdings & TRA is one of the companies that I photographer the vehicles for my job. 11/03/23 I was working my second shift warehouse job and the service is terrible in the warehouse so I missed calls Friday and Saturday from Enterprise. Just as well as I did not know my card was off by 30 cents for the payment and the card was declined.