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About Enterprise Rent-A-Car
Enterprise Rent-A-Car is a global car rental company with more than 8,000 locations. Customers can rent cars, SUVs, trucks, minivans, vans, exotic cars and moving trucks. Frequent renters can enroll in its Enterprise Plus program to get benefits like points earned for every rental, free rental days and members-only check-in.
Pros & Cons
- Offers rental cars for any budget
- One-way or long-term rentals
- Wide selection of cars
- Cars may have high mileage
Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. It offers a wide selection of safe and reliable cars for just about any budget.
Top Enterprise Rent-A-Car Reviews
I dealt with Enterprise in Oakville on the South Service Road. I must say that Joe ** and his staff were outstanding. I had to rent a vehicle for 2 months and came in several time...Read full review
From start to finish I enjoyed a hassle-free experience. The reservation web site is easy to use, the prices are reasonable, and the folks are super-nice… Stephen, picked me up at...Read full review
What is Enterprise Rent-A-Car?
Enterprise Rent-A-Car is a global vehicle rental service company that offers a wide selection of vehicles to travelers or those who need a short-term vehicle.
Drivers can find an Enterprise rental location in most major airports and other locations throughout the country. If you use rental cars regularly, you can subscribe to Enterprise and take advantage of benefits such as access to a range of vehicles and insurance, maintenance and roadside assistance for just one monthly payment. Subscribing with Enterprise also lets you swap out vehicles up to four times in a month.
From compact sedans to minivans, trucks and luxury cars, Enterprise makes it easy to reserve, rent and return rental cars across the country.
How does Enterprise work?
The first step in renting a car through Enterprise is the reservation process. As you browse its online inventory of rental cars, you’re asked to input information such as:
- The type of car you want
- Pickup location
- Drop off location
- Pickup/drop off dates
- Additional coverage options
- Added features (car seats, GPS, snow chains)
Once you’ve input this information, Enterprise will produce a list of vehicles that meet your needs.
- Picking up the car
- Once you’ve made your reservation, pick up your rental car on the predetermined date at an Enterprise location. An agent helps you locate the car on the property and do a walkthrough to take note of any damages or issues with the car before you take it. After signing some paperwork, you’re free to take the car for your agreed-upon rental.
- Additional options
- During the reservation process, you will sign a damage waiver that covers minor damage to the rental car such as scratches or dents. This is an optional protection plan, but any minor damages to the rental car will come out of pocket if you choose not to sign a damage waiver.
Drivers can also add personal accident insurance or personal effects coverage at the time of their rental for an additional daily charge. These insurances are optional, and the cost varies based on the location where you are renting the car.
If you are worried about losing your keys, running out of gas, or getting locked out of your car, you can add roadside assistance protection to your reservation so that you aren't charged out of pocket for these roadside incidents.
- Returning the car
- When it is time to return the car, drive it to the predetermined drop off location. During drop off, an Enterprise agent will perform a walk-through inspection again to ensure the car has not been damaged.
The agent will also check that the car has been refueled. If you choose not to fill up the gas tank, you will be charged the company’s gas rate, which is usually more expensive than the local pump price. If you are picking up a rental car at the airport, you can prepay for fuel, which lets you return the car without worrying about filling it up.
If you need your rental car for a few days longer, you can call the Enterprise location and ask if the car is available for an extension. There are no penalties for returning your car early, but you can only return your car to a non-airport location during business hours. Enterprise locations within the airport usually allow returns after hours.
How to rent a car with Enterprise
To secure a rental car, you must have a valid driver’s license and an acceptable form of payment and meet the rental location’s minimum age requirements. Most rental locations set their minimum driver age at 25 but may allow drivers between 21 and 24 to rent a car with a “youthful driver surcharge” of $20 a day. You will also be required to put down a deposit that varies by location.
Enterprise car rental price
The cost of your rental car depends on a variety of factors, including how long you have the car, what type of car you choose, your rental location and any insurance or additional products you select. Below are a few examples of the most common types of rental car selections and the cost for a week.
|Pickup truck (Ford F-150 or similar)||$269 a week|
|Economy car (Mitsubishi Mirage or similar)||$186 a week|
|Compact car (Nissan Versa or similar)||$186 a week|
|Standard car (Volkswagen Jetta or similar)||$196 a week|
|Compact SUV (Ford EcoSport or similar)||$230 a week|
|Standard SUV (Ford Edge or similar)||$256 a week|
|Luxury car (Cadillac XTS or similar)||$282 a week|
|Premium SUV (Chevy Suburban or similar)||$464 a week|
|Luxury elite SUV (Land Rover Discovery or similar)||$468 a week|
Other costs to consider when renting a car include local taxes, damage waivers, accident insurance, roadside protection and additional equipment, such as car seats or a GPS.
What does Enterprise car rental insurance cover?
Enterprise offers three different tiers of car rental insurance. There is the basic damage waiver that covers minor damages to the car, the personal accident insurance that covers the driver and the passengers in the car if there's an accident and the personal effects coverage that covers the driver, any passengers in the car and drivers of other vehicles if you’re liable.
What time does Enterprise open?
Most Enterprise locations open at 6 a.m., but this can vary between locations, so it's important to check before you rent a car.
What time does Enterprise close?
Some locations close at 5 p.m., while others are open much later. Operating hours depend on the location.
What kind of cars does enterprise rent?
Enterprise offers a wide variety of cars in different makes, models and sizes. Drivers can rent an economy car, pickup truck, sedan, SUV or luxury vehicle.
Does Enterprise own other rental car companies?
Yes. Enterprise is the parent company of National Car Rental, Alamo Rent a Car, and Enterprise CarShare.
Is Enterprise a good car rental company?
Enterprise offers a wide selection of high-end vehicles in hundreds of locations across the country. It rents many newer model cars that get regular maintenance and cleaning. The company’s high number of locations makes it a convenient choice if you need to rent a car for short- or long-term use.
Enterprise Rent-A-Car Reviews
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I recently learned that my complaint about the Enterprise location I frequent was brought to the attention of management. I would like to clarify that my comment was not directed at the local manager, Hcham **, but rather the technology used for real-time inventory management. Hcham is an excellent manager who excels in efficiency and building genuine connections with customers.. His acumen in maximizing the efficiency of your time is matched only by his ability to connect with people genuinely and nurture new and existing relationships. His business approach, which balances both pragmatism and creativity, has proven itself successful among colleagues and should continue to do so as I have no doubt will become one of the pioneers of tomorrow.
I believe he has a bright future in the company and should not be penalized for something outside of his control. I respectfully request that the trophy the location recently lost be returned and that location be rewarded. I have spent a significant amount on rentals from that location due to the pandemic and other factors and feel Hcham and his team deserve more recognition than a plastic trophy. I hope that management will take the time to explain to Hcham that my comment was not a reflection of his performance and that your organization replace that phone system before that constant horrible ring sound caused someone mental health issues.
Hi John, we appreciate you taking the time to leave us this feedback. Take care, Chad
I wanted to share my personal very good experience with Enterprise rent a Car. It was the first time when I had a car accident and just delivered my car to repair, so I needed a car to drive meantime. I was pleasantly surprised by how easy it was to do it because of the people who work there. I was warmly welcomed and within a few minutes provided a brand new car that actually I loved so much that I started to consider buying instead of mine. :)
When I was returning the back, it was the same thing, quick confirmation that all was good with the car, giving one of my items that I forgot in the car. I didn't need to worry about anything. That was easy and very special. Where else we can try driving a new car for a few days and experience something that is not possible when doing a short test drive when considering buying a new car. Thank you sooo much!!!
Thanks for the kudos, Julia. We look forward to seeing you again next time! -Chris R.
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I need to call out the manager, Nicole at the Enterprise Car Rental in Galveston, Texas. I went there angry as the policy for rental was not clear to me. While she explained it to me, somehow I feel that is an unfair procedure. Nicole would not let me leave until I was happy. Her customer service is beyond any I have experienced, especially in the last few years. She was so nice, in fact, I felt bad for being angry. I also almost cried due to the fact that no one is nice these days and she was. Thank you, Nicole.
We appreciate your positive review about your recent experience with us, Nicole. Thank you for your business! – Chad
Needed to rent a car fast. Had to wait until last minute. Was worried I wouldn't find one. Called Tyler at Enterprise on Grand blvd in KCMO, and he immediately knew how to help. Let us come right in that day and rent a vehicle. Came in and Tyler remember our call and had us set up. Jessica waited on us and was so professional and sweet. Made the experience easy. Explained everything in great detail. When I brought the car back Jessica & Tyler remembered me. Jacob & Cody all greeted me and all helped me return the car quickly and easily. Jessica and the whole team was professional, friendly, knew what was going on and ran the store smoothly. GREAT EXPERIENCE, GREAT STORE, GREAT SERVICE. Thank you! Shelley
I had to travel quite some distance from Nova Scotia to attend a funeral for my relative. The booking at Enterprise in Cornwall Ontario was for 4:30 PM - but unfortunately the airplane I was traveling on experienced a delay due to thunderstorms, so that I would have missed my booking entirely [closing is at 5PM] - with no way to get to my rental accommodation. Thankfully, my airport shuttle called Enterprise in Cornwall, and they graciously stayed overtime [!] so that I could pick up my car at 5:20PM. I cannot laude this wonderful customer service. The car was in perfect condition, and my rental went smoothly throughout. I was able to drop the car off after hours no problem. Outstanding experience.
Carol, thank you very much for the wonderful review about the service you received in Cornwall! Our team is happy to hear that we have gained your complete satisfaction. We love hearing this will be happy to share this with our team there. See you next time!
I rented a car in Burlington,ma 3/2-3/23/2023. I retuned the car and over a week later they charged my credit card $224 for roadside assistance that I did not ask for and declined. They still had my credit card info over a week later? WHAT!!! I tried calling them and they do not pick up phone and cannot leave message. I drove over there and asked for copy of rental agreement. I realized they never gave me a copy when I rented car. They told me they don't have one but said they knew I asked for roadside assistance. I told them my car insurance covers and I did not ever agree to. My mother was on the phone with me when I was renting car.
I spoke with Ashley on April 22 and she told me she will forward this to regional manager and they would be getting in touch with me in 48 hours. Nothing. On May 1 spoke with Leah and she said she will resend to regional manager and someone will get in touch with me 5-10 days. Then on May 18th, I called again and I spoke to Nicole, who said she would expedite matter to regional manager and I would hear back in 48 hours. It is now May 26. I also emailed the CEO, Head of service for Enterprise, COO, about 5-6 higher ups from enterprise in April. None of the emails were returned so I know they got my message. NO ONE HAS RESPONDED. I want to be reimbursed immediately. I am tired of getting the run around. The fact they can't show me a rental contract is very shady, yet they knew I wanted it? NO WAY. What they have done is illegal and have no proof.
Wish this allowed for ZERO stars. Rented a van 2 wks in advance & provided confirmation number. Go to pick up & told no vehicle. Tried a close by city, given a confirmation number, go there and no van available. Said they contacted me to tell me. I only received a confirmation notice! If you didn’t have the vehicle, then WHY give confirmation? And why not make sure you SPEAK to the customer instead of assuming you contacted them?! Once bitten, twice shy, the second city I made the guy tell me 3 times that it would be available and it STILL WASN’T! SAVE YOUR SANITY AND DO NOT USE ENTERPRISE.
The price may be good when you reserve, but then they make up for it with mandatory hidden fees. I ended up paying 20% more than than my reservation. And then, I had a small bump with the vehicle. Minor scratches on the bumper. They charged me over 2000 EUR, the price of a full bumper replacement (an inflated evaluation even for a bumper replacement). They told me they had no intention of actually replacing the bumper, but the law allows them to charge for this even if they don't plan on making the repair. Be aware. That's how Enterprise treat their customers. They will take advantage of every situation.
Kyle at Enterprise Rent a Car in Jersey Village went above and beyond my expectations. He was extremely knowledgeable and kind. I highly recommend renting from him as he turned an inconvenience in my life into a very satisfying outcome. Very very professional and it’s very satisfying to know businesses still practice excellence in customer service. Thank you Kyle and Enterprise Rent a Car!
We appreciate your feedback, Kim, and we’re happy to hear that NAME was able to provide you with a great customer experience. We hope to see you again soon. – Chad
I rented a truck in Abilene, TX on Friday, May 5th. (Treadaway location, manager Ryan). I rented the truck with him directly over the phone several weeks prior. I explained I wanted to rent a truck to drive to a ranch with dirt roads for a family funeral about an hour away from his location. I explained that I wanted to leave my car at his rental place and return the truck either Saturday night or early Sunday. (I didn’t want to take my 2016 Lexus on the dirt roads at the ranch.) Ryan knew exactly what I was doing.
He said, "no problem, we will be closed at the time you want to return it, but we have a dropbox where you can leave the keys and we have had no issues with cars being left in our lot". I called him at 10AM, the morning of Friday, 5/5, and told him I was on the road (driving from Naples, FL) and would arrive around 4PM to pick up the truck. When I arrived there was no truck and I had to wait over an hour for someone to go get one and bring it to the location. It had over 34,000 miles on it, and was pretty banged up, and dirty. I had to ask that at least the windshield be washed before I drove off. I walked the truck with Ryan and said I did not want to be held responsible for all the dings, scratches, and condition of the car and that I absolutely would be bringing it back dirty because of the dirt ranch roads. Again, "No problem, just bring it back with the same amount of gas - about 3/4 of a tank." I finally left the rental place with the truck about 6:45PM.
I returned the truck to the Treadaway location around noon on Sunday, 5/7, and put the keys in the dropbox as instructed. The skies were blue, the weather was clear, and I put my stuff back in my own car, and drove away. I called Ryan on Monday to confirm that everything was okay and that he would be crediting back the $300 deposit he had put on my credit card. He told me, "I was going to call you. There was a hail storm last night at around 9PM and there was damage to the truck so you are responsible and I can't refund your deposit."
I was dumbfounded! I said, "If that's true, the damage occurred on your lot and the truck was not in my possession at the time of the storm." He said "It's in the contract - until we check it back in (in this case 24 hours after I had returned it), he said I was responsible for anything that happened to it. What? Had he informed of that when I rented it, I would have rented a truck at a location that was open on Saturday evening or Sunday to check it back in.
If the truck had still been in my possession at the time of the storm then my car would have been damaged in the Treadaway lot by the hailstorm, which it wasn’t because I was long gone by then (photo of my car taken today attached). I returned the truck under blue skies - dirty, but with no hail damage, and 3/4 full with gas, exactly as I had received it.
No amount of reasoning with Ryan would change his mind. "It's in the contract". I called the Enterprise Damage Recovery Department at Enterprise, same thing, "It's in the contract". I asked to speak to a supervisor, was transferred to a supervisor's voicemail (Sergio **). I left him a message but he did not return my call. I emailed care@enterprise - no reply. I still have not been informed of the amount of damage they are holding me responsible for and it's been a week and a half since I returned the truck. I'm still out the $300 deposit, I have no claim number - nothing.
I called my insurance agent and recounted the story to him. He reassured me that my car insurance will take care of it, but encouraged me to discuss it with Enterprise further as it struck him as very wrong - and he's been a State Farm agent for over 30 years. I have no idea when or if I will hear from Enterprise. Perhaps, after I post this, they'll be satisfied with just stealing my $300? This is a total rip off!
I've rented from Enterprise for years - never again! I see from the reviews on this site that 78% are grossly unfavorable. Add my 1 star review to the others (and it would be a negative number if that were possible). Do yourself a favor and do not ever rent from Enterprise!
Thank you for your review, Carla. If you can provide a few more details, we’d be happy to look into this further for you. Please email email@example.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. – Chad
Enterprise Rent-A-Car Company Information
- Company Name:
- Enterprise Rent A Car
- Year Founded:
- 600 Corporate Park Dr
- St. Louis
- Postal Code:
- United States
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