Enterprise Rent-A-Car

Enterprise Rent-A-Car Reviews

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Overall Rating
2.1 out of 5
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About Enterprise Rent-A-Car

Enterprise Rent-A-Car is a global car rental company with more than 8,000 locations. Customers can rent cars, SUVs, trucks, minivans, vans, exotic cars and moving trucks. Frequent renters can enroll in its Enterprise Plus program to get benefits like points earned for every rental, free rental days and members-only check-in.

Pros & Cons


  • Offers rental cars for any budget
  • One-way or long-term rentals
  • Wide selection of cars


  • Cars may have high mileage

Bottom Line

Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. It offers a wide selection of safe and reliable cars for just about any budget.

Featured Reviews

Oakville, ON

I dealt with Enterprise in Oakville on the South Service Road. I must say that Joe ** and his staff were outstanding. I had to rent a vehicle for 2 months and came in several time...

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Yukon, OK

From start to finish I enjoyed a hassle-free experience. The reservation web site is easy to use, the prices are reasonable, and the folks are super-nice… Stephen, picked me up at...

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What is Enterprise Rent-A-Car?

Enterprise Rent-A-Car is a global vehicle rental service company that offers a wide selection of vehicles to travelers or those who need a short-term vehicle.

Drivers can find an Enterprise rental location in most major airports and other locations throughout the country. If you use rental cars regularly, you can subscribe to Enterprise and take advantage of benefits such as access to a range of vehicles and insurance, maintenance and roadside assistance for just one monthly payment. Subscribing with Enterprise also lets you swap out vehicles up to four times in a month.

From compact sedans to minivans, trucks and luxury cars, Enterprise makes it easy to reserve, rent and return rental cars across the country.

How does Enterprise work?

The first step in renting a car through Enterprise is the reservation process. As you browse its online inventory of rental cars, you’re asked to input information such as:

  • The type of car you want
  • Pickup location
  • Drop off location
  • Pickup/drop off dates
  • Additional coverage options
  • Added features (car seats, GPS, snow chains)

Once you’ve input this information, Enterprise will produce a list of vehicles that meet your needs.

Picking up the car
Once you’ve made your reservation, pick up your rental car on the predetermined date at an Enterprise location. An agent helps you locate the car on the property and do a walkthrough to take note of any damages or issues with the car before you take it. After signing some paperwork, you’re free to take the car for your agreed-upon rental.
Additional options
During the reservation process, you will sign a damage waiver that covers minor damage to the rental car such as scratches or dents. This is an optional protection plan, but any minor damages to the rental car will come out of pocket if you choose not to sign a damage waiver.

Drivers can also add personal accident insurance or personal effects coverage at the time of their rental for an additional daily charge. These insurances are optional, and the cost varies based on the location where you are renting the car.

If you are worried about losing your keys, running out of gas, or getting locked out of your car, you can add roadside assistance protection to your reservation so that you aren't charged out of pocket for these roadside incidents.

Returning the car
When it is time to return the car, drive it to the predetermined drop off location. During drop off, an Enterprise agent will perform a walk-through inspection again to ensure the car has not been damaged.

The agent will also check that the car has been refueled. If you choose not to fill up the gas tank, you will be charged the company’s gas rate, which is usually more expensive than the local pump price. If you are picking up a rental car at the airport, you can prepay for fuel, which lets you return the car without worrying about filling it up.

If you need your rental car for a few days longer, you can call the Enterprise location and ask if the car is available for an extension. There are no penalties for returning your car early, but you can only return your car to a non-airport location during business hours. Enterprise locations within the airport usually allow returns after hours.

How to rent a car with Enterprise

To secure a rental car, you must have a valid driver’s license and an acceptable form of payment and meet the rental location’s minimum age requirements. Most rental locations set their minimum driver age at 25 but may allow drivers between 21 and 24 to rent a car with a “youthful driver surcharge” of $20 a day. You will also be required to put down a deposit that varies by location.

Enterprise car rental price

The cost of your rental car depends on a variety of factors, including how long you have the car, what type of car you choose, your rental location and any insurance or additional products you select. Below are a few examples of the most common types of rental car selections and the cost for a week.

Pickup truck (Ford F-150 or similar)$269 a week
Economy car (Mitsubishi Mirage or similar)$186 a week
Compact car (Nissan Versa or similar)$186 a week
Standard car (Volkswagen Jetta or similar)$196 a week
Compact SUV (Ford EcoSport or similar)$230 a week
Standard SUV (Ford Edge or similar)$256 a week
Luxury car (Cadillac XTS or similar)$282 a week
Premium SUV (Chevy Suburban or similar)$464 a week
Luxury elite SUV (Land Rover Discovery or similar)$468 a week

Other costs to consider when renting a car include local taxes, damage waivers, accident insurance, roadside protection and additional equipment, such as car seats or a GPS.

Enterprise FAQ

What does Enterprise car rental insurance cover?

Enterprise offers three different tiers of car rental insurance. There is the basic damage waiver that covers minor damages to the car, the personal accident insurance that covers the driver and the passengers in the car if there's an accident and the personal effects coverage that covers the driver, any passengers in the car and drivers of other vehicles if you’re liable.

What time does Enterprise open?

Most Enterprise locations open at 6 a.m., but this can vary between locations, so it's important to check before you rent a car.

What time does Enterprise close?

Some locations close at 5 p.m., while others are open much later. Operating hours depend on the location.

What kind of cars does enterprise rent?

Enterprise offers a wide variety of cars in different makes, models and sizes. Drivers can rent an economy car, pickup truck, sedan, SUV or luxury vehicle.

Does Enterprise own other rental car companies?

Yes. Enterprise is the parent company of National Car Rental, Alamo Rent a Car, and Enterprise CarShare.

Is Enterprise a good car rental company?

Enterprise offers a wide selection of high-end vehicles in hundreds of locations across the country. It rents many newer model cars that get regular maintenance and cleaning. The company’s high number of locations makes it a convenient choice if you need to rent a car for short- or long-term use.

Enterprise Rent-A-Car Reviews

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Page 1 Reviews 0 - 5
Customer ServiceStaff

Reviewed Oct. 25, 2023

Over the years, I've only had excellent Customer Service experiences with Enterprise. My latest rental in Charlotte, NC was no exception. There was a glitch in my reservation (not because of Enterprise)...and Milly, Charlotte, NC, came to the rescue and with a smile, patience, professionalism and expertise to get beyond the glitch and got me on my way in a SUV that was even better than the car I had originally reserved (we were headed to Smoky Mtn National Park...she knew the Jeep SUV would be better for mountain travel). Milly was outstanding...but that what I've experienced with all the Enterprise folks.

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Response from Enterprise Rent-A-Car

We appreciate your feedback, John, and we’re happy to hear that Milly was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

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Customer ServiceContract & TermsStaffReliability

Reviewed Sept. 6, 2023

I have used Enterprise multiple times. My last time was just a month ago. I cannot tell you what a breath of fresh air they are. Every single time I have rented from them, I have received amazing customer service. They work with my specific needs and have always been beyond reliable. Assistant Manager Stephen ** in the Port Charlotte, Florida area is top notch. Eric, Ali, Ernest, Crystal and Chase were all so friendly and helpful. When I had an issue with an extended contract, they remedied it right away and gave me top notch service. I will be using them again in a few more months, and I always know that I can rely on them.

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Response from Enterprise Rent-A-Car

Hello Jennifer! We appreciate your feedback and are happy to hear our team has provided you with several, positive experiences! Thank you for your business! – Chad

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    Customer ServiceStaff

    Reviewed July 29, 2023

    I drop off my car at Gunther Kia at 10:30am for service. It's a good thing that Enterprise Car Rental was next to Kia. When we went over the waiting area was full and I thought this is going to take a while. To my surprise Ozzie **/Branch Manager took a look at the waiting room made an assessment and called the play on how to get us moving and out. It was a good call, he services those returning cars first then took care of us who was waiting for a rental. That decision had us moving through the system with ease never missing on quality customer service care, we were out within 30 minutes. I say top hats to you Mr. ** for giving quality service efficiently while meeting the needs of each of your customers. I highly recommend the Enterprise branch off of State Road 7.

    Happily Satisfied

    Sheila **

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    Response from Enterprise Rent-A-Car

    Hello Sheila! Your wonderful review and feedback mean a lot to us. Thank you! - Chad

    Punctuality & SpeedStaff

    Reviewed June 19, 2023

    Shout out three outstanding employees!!! First of all to Tyrone and Daniel at the Sherman Texas Enterprise car rental establishment. We had mechanical problems with our rental, and they put us in a nice new car in a very timely manner. They were very nice and helpful, and we couldn't ask for a better experience with our unfortunate car troubles. Back at the airport rental place, at Will Rogers Airport on S Meridian Ave, Valerie was absolutely a jewel. She was SO nice and apologetic that we had issues and our checkout was quick and easy. We would absolutely recommend this company to anyone!!!!

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    Reviewed Jan. 13, 2023

    I recently learned that my complaint about the Enterprise location I frequent was brought to the attention of management. I would like to clarify that my comment was not directed at the local manager, Hcham **, but rather the technology used for real-time inventory management. Hcham is an excellent manager who excels in efficiency and building genuine connections with customers.. His acumen in maximizing the efficiency of your time is matched only by his ability to connect with people genuinely and nurture new and existing relationships. His business approach, which balances both pragmatism and creativity, has proven itself successful among colleagues and should continue to do so as I have no doubt will become one of the pioneers of tomorrow.

    I believe he has a bright future in the company and should not be penalized for something outside of his control. I respectfully request that the trophy the location recently lost be returned and that location be rewarded. I have spent a significant amount on rentals from that location due to the pandemic and other factors and feel Hcham and his team deserve more recognition than a plastic trophy. I hope that management will take the time to explain to Hcham that my comment was not a reflection of his performance and that your organization replace that phone system before that constant horrible ring sound caused someone mental health issues.



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    Response from Enterprise Rent-A-Car

    Hi John, we appreciate you taking the time to leave us this feedback. Take care, Chad

    Customer ServiceCoverageStaff

    Reviewed Nov. 17, 2023

    I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle.

    We got the car back to the Enterprise at 4:30pm on Sunday, and were told we would receive our final invoice on Monday. Days later when we FINALLY can see what we were charged, we saw that the extra day was added back onto the invoice. So now a week after we originally picked up the vehicle, we had to return to the Enterprise AGAIN to ask why these charges were added on when the vehicle has dropped off 19 hours before they claimed it was. We will NEVER be using this location for rental vehicles again, and I highly doubt we will ever use Enterprise again after this experience.

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    Response from Enterprise Rent-A-Car

    Thank you for bringing this to our attention, Kaitlyn. We would like to look into this further. Please email Care@Enterprise.com with your contact information, rental information and all the details so we can address this. Thank you - Chris R.

    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 15, 2023

    Stroudsburg, PA office for Enterprise is horrible. Had me return a car (with no option of them picking it up and swapping it out) because of a manufacturer's recall. Then on the way there, a rock came up on the highway and smashed the front grill (with all the car sensors under it). They charged my credit card for the $500 deductible for MY insurance (which has already gotten interest tacked on each month) and I explained that I might pay cash, depending on how much the damage is. When I called to find out the damage amount, they told me it would be 6 to 8 weeks before they had the amount ?? OMG. Are they keeping their car out of service for 6 - 8 weeks? I doubt it.

    They REFUSE to take responsibility for this. It is THEIR car, their recall that they told me I HAD to return the car, and they refuse to pay for this damage, even though that car would have never been driven that day to get damaged if not for their insistent on returning the car. When I spoke to the office manager, she promptly told me, too bad, if I don't like it, they will pick up the new car and I can take my business elsewhere (to Hertz?). I asked to speak to her boss (which I had and he told me they would work with me), but when I asked to speak to someone higher up, than her boss, she refused to give me a name or a number to call because "they don't have any bosses that they have to answer to ".

    I wonder what the CEO will say about that comment to a loyal customer?? EVERYONE has a boss they have to answer to, but not this office, because they hide what they are doing to the public FROM the public and their bosses, so HOW can there be any transparency? I have other charges that I wish to dispute, but with no one calling me back from corporate, what can I do and how can Enterprise be called out for this behavior? My credit card got charged $1000, but I have yet to receive any kind of itemized bill, despite repeated calls to this office during the last 2 weeks. HOW does someone get a hold of corporate, when you call the (800) number and all complaints go back to this office and they cover it all up? There is NO phone number to speak to anyone at the corporate level. Even calling the home office, the CEO does not come up with a contact number. WHY? Why is there NO transparency at this company?

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    Response from Enterprise Rent-A-Car

    We would like to know more about your experience, Chuck. Please email care@enterprise.com with your contact information, reservation or rental agreement numbers and the details so we can learn more. Thank you. -Chris R.

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    Customer Service

    Reviewed Nov. 13, 2023

    I rented suv rav4 last Oct 26 and had accident Oct 31 and until now October 13 nobody is calling me what is the update regarding my accident claim. When I called Enterprise they transfer 3x and still they did not give me exact answer to my needs. Every time I make follow up they don't know where they will connect you. It's so frustrating. I don't want to give star but there is no option. I give one. I hope they will make their customer happy and satisfied.

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    Response from Enterprise Rent-A-Car

    Thanks for your feedback, Paulina. It is never our intent to disappoint a customer. We would like to look into this further to address your concerns. Please email Care@Enterprise.com with your rental location, rental agreement number, contact information and the details of your experience so we can assist. –Chris R.


    Reviewed Nov. 8, 2023

    It began when my insurance company sent me to them as my car was in the shop. I was not given a choice of the car, the manager chose for me. But I later found out through my insurance adjuster they constantly put insurance rentals in their most expensive rentals deliberately to make money. I had a 1000 dollar limit, so I reached this after four weeks (and my car still was not fixed). No one notified me that my limit had been reached, and I first found out about it when Enterprise charged me an additional $217 for a day's rental! I am a senior citizen living on a fixed income, and I told them I could not afford this. They said they could put me in a less expensive car, but I would have to wait until one came in.

    Then the next business day, I was charged an additional $136! I visited their office, and they "said" there was nothing they could do there, it was corporate. I turned the car in, and was without transportation. The next day after turning the car in, I was charged ANOTHER $136!!! I DO NOT KNOW HOW THEY CAN DO THIS. They have now used the money I had to buy medications and pay bills and I have nothing left, and do not have the car.

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    Response from Enterprise Rent-A-Car

    Sandra, I am disappointed to hear about this experience. We would like to help address this. Please email Care@Enterprise.com with the location of rental, reservation or rental agreement number, your contact information and the details of your concern so we can look into this more closely. Thank you! –Chris R.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2023

    I would have gave zero stars but you have to click at least one. 10/17 I rented a vehicle from Enterprise rental car in Glendale, WI. 5932 N Green Bay Ave Branch manager **. The vehicle I rented Which was a midsize SUV. I am currently in Milwaukee, WI. for my job which is Manheim Milwaukee where I am a photographer which enterprise holdings & TRA is one of the companies that I photographer the vehicles for my job. 11/03/23 I was working my second shift warehouse job and the service is terrible in the warehouse so I missed calls Friday and Saturday from Enterprise. Just as well as I did not know my card was off by 30 cents for the payment and the card was declined.

    Monday Morning 11/06/23 I received a text message from a branch manager threaten me about returning the vehicle. I texted the lady back which is The area manager (715) area code stating that she does not have to threaten me and a simple phone call will do. Great if you would like to speak to me about this matter and left my telephone number. Well she called me and she was very hostile and disrespectful to be an area or branch manager. She was very argumentative and tried to belittle me due to my nationality. We argued and had words and I feel that I was placed on the DNR LIST for personal reasons not because of the rental but because this branch manager couldn’t take the fact that she can not call people not text them with threats about calling the police over a small misunderstanding of a payment.

    I have spent $2,720.06 just for this rental. There was a minor issue that could have been resolved better than what it was. I am in Wisconsin from Mississippi to work and being on the DNR LIST is hindering me from my jobs and this was my means of transportation. I will seek legal action if I have to for this type of negligence to stop happening to people of color. We are held accountable due to others actions but we are ALL NOT A LIKE. I tried to reach out to the risk department (262) 544-8300 which they never answer the phone so I really don’t know why they have these departments for this to be a big CORPORATION all over the world. The staff is unprofessional and is sad that we spend our money to be treated like garbage. I have to plus accounts and I been renting from Enterprise for over 11yrs

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    Response from Enterprise Rent-A-Car

    Thanks for reaching out. I regret the inconvenience this has caused. If you could please email Care@Enterprise.com with the rental location, reservation or rental agreement number, contact information and all of the details, we would like to look into this further. We look forward to hearing from you. –Chris R.

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    Enterprise Rent-A-Car Company Information

    Company Name:
    Enterprise Rent A Car
    Year Founded:
    600 Corporate Park Dr
    St. Louis
    Postal Code:
    United States