Enterprise Rent A CarConsumerAffairs Unaccredited Brand
I typically rent from Enterprise weekly. Last week I returned the vehicle and was told twice, that I would be receiving my $200 deposit back to my card. After 3 business days I had not seen the refund so I spoke to the store manager Branden. He advised me to allow 3-5 days because the rep that checked my car back in, charged my card incorrectly. Apparently he randomly charged me $160, which was reversed. The manager told me I should be receiving the remaining deposit of $135.45. I was told this on 2 occasions. Now when I call yesterday Branden acts like he has no idea what I am talking about & told me I need to speak to corporate accounting... REALLY! The absolute worse. This is ridiculous.
My experience with Enterprise Rent A Car located at 510 Ann Arbor Rd, Plymouth, MI 48170 was horrible. My car had a recall on it so the dealership set me up with Enterprise. Once I arrive they were very busy. When it became my turn the young man offer me a Ram 1500. After completing the paperwork we went outside to do a walk around. Unfortunately because I had my one-year-old I did not get a chance to walk around the whole pick-up truck. Upon return of the truck less than 24 hours later another young man told me, "The truck had extensive damage to you." We walked back outside and he showed me the damage. The damage on the lower end of the truck under the passenger door. Even if I had walked around the truck the previous day I would not have saw it.
I explain the sale rep that I could not have caused that damage because it was an old dent with rust. He stated it was not rust that I hit something or someone hit me and chip the paint. After going back and forward I told him that I was going to dispute it. Going forward he charged my credit card $500 dollars for damages that were not of my fault. I have since then tried to put in a formal complaint. I have call their escalations department several times only to be told the same thing that someone will get back with me. I rented the car on March 12, 2018 and returned the car on March 13, 2018 and within 24 hours they said I cause the damage in the following pictures. I have called several times within the week and no one has reached out to me or addressed the situation.
First off I was in an accident that wasn't my fault the insurance was covering my rental! So when I first got there they tried charging me by day because they didn't have a vehicle in stock that the insurance would cover. Secondly when I got there I didn't know that I'd be charged $25 daily for their insurance. By time I would give the car back it would be double my full coverage insurance. I didn't know that at the time. They are persistent that you "need" their coverage.
Finally they call and ask to take 190 off my card and I didn't give them permission so then the next day 69 dollars from Enterprise was taken out of my account without my permission! Of course they came up with the excuse that the holding fee and that was taken off at the exact time which my Account says otherwise. It's pathetic that I have to bring my insurance paid car back early and be without a vehicle because it's hard telling what else I may be charged with. Thank you for your ** service!!!
I have frequented Enterprise for 25-30 years now and have noticed a steady decline in service the past 5 years. Customer service has declined, reliability has also decline and I am very disappointed in this. I have always referred and recommended Enterprise to other people. Enterprise advertises daily rates, however, if you need to rent a vehicle for the day to bring it back that evening why are you charged for the next day?
My husband wanted to rent a car to attend a funeral Saturday afternoon in Atlanta. It is a 3-hour drive from here to there, he was to pick up the vehicle by 8:30 am and return it by 7:30 pm the same day. We asked if the vehicle was in the parking lot when they arrived in the morning are we charged for only one day. We were told, "You will be charged for the extra day because we do not open until noon and we check the cars in at that time." WHY? If the vehicle was there before you arrive, why not log them in for prior to the location opening? Makes ABSOLUTELY NO sense. Why not use a time stamper so that you know when the vehicle is returned. This could be a suggestion to use.
I reserved my car online. Everything was good until we swiped my card. Enterprise took my money out of my account, $650 to be exact but they are claiming they never received the funds. After 5 hours waiting for an answer from them they just told me they’ve never seen this before and there was nothing they could do. I had to end up paying again to rent a car! It’s now 5 days later and I still haven’t heard anything from them and I'm still $650 short.
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979$ for a Mitsubishi Mirage with missing hubcaps from March 1 to March 19. Was told I lost my deposit because I chose to extend the amount of time on the rental. The deposit didn't go towards cost of renting, just outright sacrificed because I paid them to rent the car longer.
My company rents dozens of cars from Enterprise weekly all over the country. Today I came back to find I had to completely replace my windshield because it had somehow gotten not one but 2 huge cracks in it while I was gone. Their lot has no cameras and when I called to see if there was anything they could do, seeing as my company is a huge client of theirs, this isn't the first incident we've had AND they have an account with Safelite, I was told to call my insurance. Not okay.
I booked a car from your Rent a Car service (4932 Sheppard Ave, Scarborough, Ontario, M1S4A7) this past Wednesday and unfortunately I had a horrible customer service experience. I found people at the front very inexperienced and unprofessional. I initially booked a Ford Expedition but after looking at the vehicle I decided to go with Dodge Caravan. When I asked the agent that I need to change the car he told me that they don’t have any Dodge Caravan. When I told him you have 3 parked in your parking lot, he replied rudely that all of them are booked. I went online and booked the same Dodge Caravan from the same location and gave him the confirmation number. That point he didn't had any choice but to give me the car. He however had me wait for over 45 mins to hand over the car.
Then, after I reached at my destination, the car started giving signal for oil change. I called your office and was told to not to worry about oil change until it hits 46K. I said fine but did they even check the car before they give it to me as one of the tire had less air pressure. I am not sure if this is normal practice for you to give customers car like this. And I told them that I am traveling with my kids. (Safety hazards.) After returning the car, they invoiced me $80 more, when I called in the morning today at 11:00am they told me it’s a mistake at their end and they will correct it and send me the new invoice within 15 mins.
I called after 2 hours. They said sorry, they forget about it and will send me an updated invoice in next 5 mins. Now it’s 5:30pm, I still didn’t receive the correct invoice. Please have some responsible person look after my case, and please return the extra money they charged me. This is my last experience with Enterprise. I will never rent a car from them again or never recommend anyone to rent from them!! Thanks.
I rented a vehicle for a week in February. Within a couple hours of returning it I discovered that I'd left my GPS in the vehicle. Reported it lost with the EXACTLY location of where I'd left it in the vehicle. Have contacted them numerous times and they continue to say that it hasn't been located. They apparently have dishonest people working there.
My experience at Enterprise was horrible. I was involved in a minor accident and was getting my car repaired. I was not even contemplating getting a rental because my school’s spring break occurred right at the time of the repair, the repair would only take a little more than a week to fix, and I only needed my car to go to work and home. At my arrival I was informed that I could not receive the Enterprise insurance because I was 19 and too young, which I understood because younger drivers tend to be reckless. We did an initial check of the car (that I admit should have been more thorough) and the employee and I both agreed that there was no damage to the car. I had the car rental for a week and two days, I brought the rental from my garage at home to my work (which is an open parking lot with lots of space), and to two of my friends’ homes, both who live in a suburban neighborhood with driveways.
At the end of the week and two days my car was done at the body shop, so I returned the rental. I dropped the rental off, and the same employee went to do a final check of the car. I did not walk with the employee to do the final check (unlike the initial check we did together). The employee comes inside and is talking to her other employees for a while, which was a red flag for me. I asked if anything was wrong, and they informed me that they had found a scratch right by the driver’s side door handle. I was obviously completely unaware of the scratch and was surprised to hear them say that. I went outside to look, and underneath the door handle (that I opened and closed multiple times) there seemed to be a 5-inch key scratch. I was so speechless, and I was unaware that there was anything there. It should be mentioned that the car key I received did not have a button, so I had to manually unlock and lock the car with the key.
The previous car I owned had the same feature, and I have never accidentally scratched the door while trying to unlock and lock the car, so that was out of the question. There was no one at work that would want to touch my car and it was not parked anywhere near other cars. My friends’ driveways were both empty, so a key scratch was simply unexplainable, and I parked my car in an empty garage every night. So, I really had no idea how it could have occurred. They said that because the damage was so minor I should not go through insurance, and just pay them out of pocket. They assured me that it would not be that costly.
The next day they sent me the estimate to fix the scratch, and it came out to be a little over $400. Which was conveniently less than my insurance deductible ($500) but also very expensive. Which again was unbelievable because the scratch was not that long and was so light, that you could not even make it out in pictures. They said that they could take the money right out of my checking account, and as a full-time student and less than part time worker, I obviously did not have enough money to pay that in full. My father is currently the only person working in my household, my mother is recovering from cancer, and this amount of money was ridiculous. I needed my parents to help me pay it, but it was a stretch to even get that amount of money in the first place.
I felt totally taken advantage of. They knew I was young and that I did not have insurance through them. Why was I told I did not have to do the final check with them? Why couldn’t I get any signed statement from Enterprise ensuring that they received my money order, and my account with them was closed? Why would it take $400 to fix something that could have been easily buffed out? After dealing with them, I had read other reviews of Enterprise and realized that my experience is alike to many others. My advice is to not go to Enterprise, my experience was extremely fishy and unreliable. HOWEVER, if you are to go to ANY rental place, take pictures of the car before it even leaves the lot. And make sure that you inspect every little part of that car inside and out and before and after you have it, so you can avoid a mess like the one I just went through.
My insurance rented a car at this branch when my vehicle needed repairs, I turned this vehicle in 13 Nov 2017, to date 16 Mar 2018, I have not received my $50 deposit back. The branch manager has been making outlandish excuses after 2 calls to corporate Enterprise. I still do not have my deposit back. Patrick's latest excuse was the insurance stopped payment on the rental, which is an outright untruth. Beware of Patrick at this branch Clinton SC.
My experience was absolutely HORRIBLE. Made reservations, after being disconnected 4 times. When I called the local representative, found out, THEY DON'T EVEN HAVE THE CAR I RESERVED, OR ANY CARS AT ALL! UNBELIEVABLE. #ENTERPRISE
According to the rental agent in Florida, having a reservation does not guarantee that a car will be there upon your arrival. So after a 2 1/2 hour flight, my wife and I had to wait 2 hours while they found a car for us. All this time telling us it would be just a few minutes. They did give us a free upgrade, but really. Ruined our first day in Florida. I wrote to the corporate office of Enterprise about this bad experience over a month ago, and have yet to receive a reply. I guess this is their accepted practice. As the saying goes, never again. Beware of off-site rental places. While they save you money, if you encounter a problem you really are screwed.
A friend flew in to Texas from New York. I took her to the Enterprise Rental Car in Waxahachie, Texas. First they tell her she can not rent a car because she is from out of town. So I go in to help. First they asked me for 2 bills that would have my name and address on it. I told her I had my drivers license and she said that would not work. So instead of going home to get my bills, I called Spectrum. They were very reluctant to verify my information on the phone to Enterprise but with my permission they did.
Then Enterprise wanted 2 references that were not family. Then she asked for my license and my friend's license and my insurance. So then she wanted $286 plus $159 deposit to come out of my bank account, using my debit card. So I would have to take my friend to the ATM, then drive to my bank and put all of that money in my account, then drive back to Enterprise. By this time I am so mad my head was going to explode. So I went back to Enterprise and told them to forget it.
I was left without a vehicle after an accident (other driver's fault) and the insurance company only uses Enterprise. The insurer promptly made a reservation for me and initiated repairs on my vehicle. I call the Enterprise branch to pick up the rental and nobody answers the phone. I took a taxi to the branch, and the employee is there in the office, chilling. He says my reservation is next day but I can try another location if I wish. So I take a taxi to second location, and you guessed it, no vehicle "ready' and they are getting ready to close, at 6:00 pm. He suggests I call the main Enterprise phone number and make reservation at a more convenient (third) branch.
I was promised they would pick me up at 1:00 pm the following day and the appointed time came and went. I was actually waiting for them outside the building at 1:00 pm sharp. I call back and I'm informed their "system" still reflects I ought to have picked up the vehicle at the first branch, nothing shows a 1.00 P.M reservation. I call the branch and no vehicle is reserved or available. Long story short, as I type I'm without transportation, second day running. Very expensive for me using taxis and taking public transportation, and the fault lies squarely with Enterprise. My experience with their CS on the phone has been horrendous, totally frustrating. This is a company that's on auto-pilot. If I had an alternative, I wouldn't use their service to save my life for I'm beyond convinced I would perish waiting for the impersonal conglomerate to come get me.
On February 21st I had an appointment with Collision Max and Enterprise. Someone hit my car and I was getting it fixed. The representative from Enterprise did a quick walkthrough of the car before I left. On February 23rd I returned the rental. The receptionist from Collision Max asked for the rental keys and asked me to have a seat, that someone will be right with me. A woman came out and walked me to my car and stated I was all good to go. The representative from Enterprise was sitting at the kiosk the whole time and never once came up to me and never did a walkthrough of the car while I was there. I received a call three hours later, stating there was damages to the back bumper. I explained to the representative that there was no damages when I dropped off the car. He insisted that I must of hit something. I kept telling him that I did not hit anything, but he was very persistent and kept accusing me.
He sent me a picture of the damages and I was shocked to see what was done to the car. It looked like it was pierced with something, not hit. When I asked the representative why it took 3 hours to call me, he could not answer. I also asked him if he I could see the car in person and he stated “the car is getting fix within the next hour”. When I asked “why is it getting fix so fast” he stated because it will depreciate. I told him I was going through my insurance company and he said it probably won’t be worth it, because the damages will be less than my deductible. I call my insurance and put a claim in. I called Enterprise corporate office and put two complaints in. They have not reached out to me.
When I called the second time they were very rude and basically said I can make as many complaints as I want and nothing is going to happen. I spoke to the claims department from Enterprise and explained to them what happened and I’m assuming she told the representative at Enterprise, because I received a call from him today. He called to say that what they did was not wrong. He said on that day that I didn’t hand the keys to the representative and that it was my choice to leave and not wait for him to do a walkthrough. He also said that the walkthrough of the car was done as soon as I left, which was about 10:40 am but I didn’t receive a call till about 1 pm. I did not know I had to hand the keys directly to him.
The reception asked for the keys and he heard when I said “yes I have a rental”. So now it’s my fault because I did not walk up to the representative and tell him how to do his job/protocol. This could all have been avoided if the right protocols were taken. Anything could have happened to the rental while it was in their possession for three hours. I would never rent from Enterprise again. For those who do, make sure you take before/after pictures, hand the keys directly to the Enterprise representative and to do a walkthrough before you leave the premises.
My car was involved in a hit and run while parked in Hammond Indiana. So I was referred by State Farm. I got the car on January 2, 2018. On January 22, 2018 that car was involved in a hit and run where they hit so hard and knocked it in the street. It was totaled. I had belongings in the truck. But the truck was so smashed I. That the policemen and I couldn’t open it. I call State Farm first thing that morning and told them what had happened. They called Enterprise and spoke to a guy name Mike. They told me to call him about my items. I talked to this guy that day. He was waiting on the car to come in and he would call me back.
Well he never did. So I called him again about 2 days later. By now he doesn’t want to get on the phone. He’s passing the buck acting like we never talked about my items (which was some brand new stuff). Another gentlemen that answered the phone told me what he said. I inform the gentlemen that’s not what he told me earlier in the week. He apologize, I informed him that Mike needed to call me. The next time I called I got the assistant manager which was a female. She called and said that State Farm had taken care of the rent to car and asked me for my email address. So that she could send my receipt. I never got it. I called her back a couple of days or week later and she sent me the receipt.
I then asked her about my things? She called me back and told me that they couldn’t get anything out the car. I told her that was **. That I was calling corporate. She then called me a couple of days later informing me that someone had cut the trunk and they had my things. I went a couple of days later to pick up I thought was all of my stuff. When I get there Arrogant Mike is there. He goes and get my bag. It takes him a minute and he come out and hands me the bag. I guess he thought I was just going to grab the bag and leave. Well I didn’t. I open the bag. Some of my items are wet and missing.I asked him why was my items wet. He said he didn’t know. I ask where was the rest of my items? The jerk said he didn’t know. I asked for the number to corporate. He gives me a number where I can’t call or leave a message. I then call the toll free number to file a complaint. A young lady took down my info and
email address but no one called or emailed. It’s been almost a month. They are thieves. I had 2 sets of Liz Clairborne’s pajamas and a 2 Liz Claiborne waffle knit robes along with a grey knit hat scarf and gloves. I’m still upset that no one has called. I will never ever use Enterprise again. Mike has to be the worst manager I’ve ever seen.
I went to Enterprise on Feb 7, 2018 to rent a car. My insurance company (State Farm) arranged my appointment with them. I just had an accident that day. The other car ran the red light and hit my car. Anyway a trainee named (I just knew today that he was a trainee from the supervisor) Tim ** processed my papers. He asked me if I want protection to the car that I will rent in case there is damage to the car. I told him I have State Farm. He told me I need it for protection.
He asked me to sign papers here and there and never asked me to read it. He did not tell me that he enrolled me to a full insurance coverage. Then he asked me to pay $437.03. He states it will be a security deposit. I asked him to reassure myself if whatever I pay to them (Enterprise) the State Farm will reimburse. He said yes. I also called State Farm that same day after I rent the car and State Farm reassured me that I will be reimbursed of whatever I pay to the Enterprise. I also went to State Farm office at Hoover and gave a copy of my receipt.
After few days I came back to Enterprise at Hoover Columbiana Road because the car that I rented has a problem with its tire. This time another man handled the paperworks. I forgot to asked his name. Anyway he gave me another car. He then asked me to sign here and there and did not explain anything. He enrolled me to a full insurance coverage. After a few days I saw Enterprise deducted another $437 into my account. I never knew that I will have to pay and it's automatic debit too. I did not gave them permission to do auto debit into my account.
The fact that I have State Farm (never again will I renew my contract with this company) referring me to them (Enterprise) I must feel secured and represented. I was still in so much shocked of what had happened. This was my first car accident. I am not in my best mindset to absorbed about so many things. My mind is still on a trauma. I just want to get things done. Enterprise take advantage of my vulnerability. They misguided me. They knew this was not only me renting their car but State Farm is also on that receipt. State Farm and Enterprise are the worst. They both connived to deceived me. I returned my car on February 25, 2017. They then charged me final $40 something. This experience cost me almost $1000.
I called this Enterprise by mistake. I was trying to call the Enterprise on Nebraska and Hillsborough. My gut told me to hang up once the employee told me it was the wrong one. I call to ask a question and he took it upon himself to charge my credit card another day without my authorization then when I called the next day I talked with a RUDE employee named Travis. This Enterprise is closer to my house. I will never ever go there. Enterprise on Nebraska and Hillsborough never ever charge my card without my authorization and EVERY EMPLOYEE I have meet there is VERY POLITE and handle business with me very well. I always drive out my way to rent a car with the Enterprise on Nebraska and Hillsborough!!!
Everyone: Don’t do any business with this Place!!! They are rude, don’t care about their customers. I rent a car at Redlands location on Monday, gas was just half full. I was told that I only need to fill in the same amount when I return. I did not agree to let them refuel. I did fill the same amount right before I return to the airport location at Ontario airport location.
When I received the bill, there was refueling charge. I went back to talk to the woman who obviously made mistakes. She seems don’t know how to correct. Then she called this manager at the center: Chris **: He told that he can’t correct, and I have to call this 1-800 number. I told him that he needs to call, I am willing to wait. He refused to do so. Basically told me to get lost. The worse experience that I ever had. He did not care about their company’s brand and their customer! I found out bad reviews about this location online... Why the company still let this guy being the manager there. The attitude of him is unbelievable!
I made a online reservation a few weeks ago for a compact car to rent at the Millard, Ne. location and returned to the Millard, Ne. location for one week. I arrived at noon for my pick up and my plans had changed. I was now only renting a compact car for a few days. I would be picking up and dropping off in Forest Lake, Mn. (2 days rental.) I was quoted for a compact car, approx $34.00 a day, a drop fee of $140.00 and I was asked if I would be using my own insurance and I stated yes. My total was said to be around $215-$230. The agent told me I would get a receipt e-mailed to me and had me initial on a handheld notebook outside the store as we walked and inspected car together. I was also told I would have a $200 refundable deposit that would be put on my credit card I would get back when I drop off the car at its destination.
I never got a bill e-mailed to me and I had to print it off the Enterprise website. I was deceitfully charged unwanted and unnecessary coverage and overcharged for the vehicle rate by the "free" upgrade they said they gave me at the pick up. I have called three times and have e-mailed once. I was told by customer service that the insurance/coverage was a overcharge but I would have to talk directly to the store I rented car from. I called them and a agent stated he would have to talk to the guy that actually gave me the keys to the rental. I was supposed to get a call and haven't got one. I called customer service again and she referred me to the actual store again to call. I left a message and no return call. Overcharged $170.00. If anybody can help let me know please. Thanks.
I rented a car with Enterprise, through Expedia. I made the mistake of assuming when I put in my pick up location as Denver airport, my car would be at the airport pickup location. When I arrived I was informed my reservation was at another location. I asked the customer service representative what is the easiest way to resolve this issue. Her answer was, "Go to my competitor across the street." I asked if the reservation could be transferred to the location we were at. I was told No. It was then explained to me by management that they have No Business relationship with Expedia and if I wanted to secure the reservation already made, I would have to go to that location it was at, it was 5:50PM. So... At 5:55PM I ordered up an $50 Uber to drive myself, kids, and our luggage over to the other location.
Upon arriving at the reservation location, about 45 minutes away, it closed at 6PM. So now, following the recommendation of a manager, I just spent $50 to drive to an unfamiliar location, in an unfamiliar environment with two exhausted kids, following their instructions, and I am totally stranded. I called the rental location at the airport and was seeking management help to now get the reservation switched to an open location that I access. They would not even take the call. The UBER driver I was with, was just as completely shocked as I was. This is the worst customer service I have ever received. They left a family stranded in an unfamiliar environment and did not seek to find any potential resolution.
I recommend renting from a company that is educated about its own operations. Managers should know what times their other locations close and actually provide solution driven options. Ultimately my Uber cost $126. Enterprise wants to charge me $380 for a Nissan Versa 3 days, when my original 4wd drive midsize was $165 for 4 days. They did not even answer a phone call. Ridiculous. This is their corporate phone (314) 512-5000.
I was on the 6700 N. Rockwell about 5:15 today 3/5/2018. There was an Enterprise rent a van blocking the street. I could not get around him. He was in the van and finally got out when cars behind me starting honking. He said "I am working. What are you doing." First of all there was a spot he could have pulled over to deliver his package. I would think the company that rented the van would like to know what kind of driver they have. The license plate number was **. I called Enterprise and was told I should have called the police. That was not the answer I expected. Thank you.
We live in Brandon Florida. My car is going to be in the shop for a few days and I need a car, so my husband reserved a car online. When I got there to pick it up, they refused my debit card unless I had two other forms of ID (like a paycheck stub and a home utility bill). They would accept a credit card, but I leave my credit cards at home so I don't use them. None of this is on the website. Jerks refused to help me so guess what? I went to BUDGET and got a better car at a better price. Their rules are just plain STUPID. I will NEVER, EVER EVER EVER use Enterprise again as long as I live.
In October of last year my car was hit. The other car owner's insurance agreed to cover the charges and sent me to an auto body place. It just happens that Enterprise has an office right next door so that is where I was provided a rental form. I was required to put down a $50 deposit (even though it wasn't my fault) which I agreed to. I was rushed through the forms. "Sign here, sign here, sign here..." Today, six months later, I tried to reserve a car for business and was advised I was on a restricted list. After being provided an incorrect number to contact to find out why I was "fortunate" enough to speak with Deanna... Deanna was exceedingly rude and advised me I owed $85 from that rental in October...
I never agreed to additional insurance however I was rushed thru the process so apparently I did according to Deanna and Deanna treated me like I was a lowlife, debt dodger... I was NEVER contacted about this debt although they have my name, address, and phone number as well as my work information. They also had my credit card on file so why was it not charged? Every time I tried to say something Deanna spoke over me, interrupted me, and was exceedingly rude. I have used Enterprise for years for personal and business however I will NEVER use Enterprise again and will use another company for my business needs.
Enterprise will blame car damages on you! even if it was not you who did it. A little while ago I rented a car for one night to go to a meeting about 40 miles away. During the car inspection I pointed some damages to the representative who did not even look at them and assured that I did not have to worry about this kind of small damages. So, I departed and drove the car to the meeting without any incident, and returned home similarly, and parked the car in my garage. Early in the afternoon I drove the car back to the car, had it examined by another representative who said that everything looked fine. I then went back home, but later I received a call from the later representative blaming for having damaged the car.
Then the nightmare started, I went back to the rental place to discuss it with the representative and the manager, but they ignored my pleas. Later on I received a letter from Enterprise asking me to not only pay for the car repairs but also for the time the car was sitting on the dealer's lot. I responded asking them to prove to me that I did it, did they have any dated pictures of the car before and after I rented it, but they ignored me. In no time they referred my account to a collection agency. This lead me to think that Enterprise uses this approach to force us to buy their insurance, or to pay for the car maintenance. Now I am afraid of ever renting from them again. Please Google for many stories a lot worse than mine.
I am so disappointed in Enterprise rental car company. I put a deposit down, because my car was in a body shop and I needed a car to drive while it was being fixed. Fast forward to a month and a half later, and there is altogether over $150 taken out of my account! But the operators that I spoke to, said this was due to tolls-those charges resulted in approximately $25 in actuality. I was shocked to see $100 coming out of my account for Enterprise, Then another $30, then another $10 and so forth. The customer service representatives for this company are very friendly, but it has not been resolved yet so I am missing over $100 that I should not have had to pay.
Also, I need to get another rental car yet again because my new car was acting up, and come to find out, a squirrel's nest was under the hood! But when I asked for a driver to come pick me up, the representative informed me that I was outside of the 3 mile radius that they will pick you up. Why is it that all of their commercials and when you’re on the phone waiting to speak to representative, do they say that they will come pick you up. They are proud of the fact that they do this, but you better live 3 miles away or they won’t pick you up? I think this is a very shady practice to put forth an image of driving to get you, when they actually will not if you are more than a stone throw away from them. I just want to be told the truth, and I don’t think Enterprise rental car company should advertise their willingness to help out, when in fact, they don’t and won’t.
I rented a car from Enterprise in Decatur IL. Never go there that company is full of BS. I went there to get a rental car for my trip to Daytona Florida I told them I will gone for a week the place close on Sunday so I had to pick up the car on Saturday. So I was gonna be gone from Sunday to Saturday. Now anybody know if you're going to anywhere in Florida that you need more time to get back to where you stay at your trip is up on the 3rd. You in Daytona Florida beach you gotta have your car back on the 3rd which is in Decatur IL. So you tell me how I do that by the earth's a 18 hour drive.
New kid that worked there check me out he kept going on about his new job there instead of doing his job. Bragging dude did not know what he was doing at all. In order to be a good sales representative you gotta know what you are doing and he didn't. This will be the last time I mess with Enterprise. They lost our business because me and my husband got screwed over and charge more because of the new guy. with him not listening. I've been with Enterprise for a long time but Never Again. No stars from me on that one.
I rented a minivan from Enterprise on 03/01/2018 for myself, mom, aunt and cousin to travel down to Florida to leave for an annual family reunion cruise. Once I got on the road with the minivan I was less than a mile away from the branch when the tire pressure light came on. I called the branch and was told to take it back. They stated they would put air in it and give it back. After they brought the vehicle back they stated it was fine. Over an hour later while traveling on the interstate the tire went flat and we were flagged down by someone telling us to check the tire. I pulled over to see the front driver side tire was flat. I immediately called the branch back and they advised they would call the local branch closest to us. She later stated she would called out a tow provider to fix the tire. When the tow provider called they said it would take an hour. The rep from Enterprise stated that they always say that but will come sooner.
They never brought a car to us and I guess they assumed it would be safe for us to continue our trip and drive over 200 miles going and over 200 miles back on a spare. The tow provider arrived two hours later along with the police to the say they could not get to the spare so there was additional time wasted. Once the tow provider removed the flat tire he then stated someone had patched the tire from the outside which is improper and they should have patched from the inside once the rim was removed. After waiting over 3 hours for everything to be resolved (not including the time I had to turn back around to bring the van back earlier that day) we knew then we would not make it on time for our cruise. Never once did I get an apology from any rep at the Griffin branch. They just continued to say, "We are doing the best we can."
One rep when I asked to speak with someone at corporate told me she could not transfer but give me the number and then went on to say I could speak with them since it seems they are not doing their job right. This is just a brief description of all the things me and my family have been inconvenienced with. Not only did we receive the poorest customer service I could ever imagine but to top that off we have paid money for a vacation that we were unable to go on. I would like full reimbursement for myself and my family traveling with me for not only the minivan rented but our trip. This is time we can never get back.
Renting a car is never a fun process, especially when someone hit your car and leaves you with no choice but to get your car repaired. I was hoping my experience with Enterprise would be a simple transaction, at the very least. I guess that's too much to ask for. Upon renting the car, I walked into the Medford office and this guy strolled out and told me he had an Impala or a Tucson available for me. He didn't offer to show me the cars or anything either. I went with the car I had heard of, so I picked the Impala. The car was enormous and had a crack in right corner of the windshield and was filthy. It was a 2018 but looked like it hadn't been washed in months. There were scratches all over the car and it was definitely put through the ringer. The guy walked around the car with me and I pointed out the issues with it and he said "oh that's ok, I know where they are".
Then he pretty much gave me the car and said bye, He didn't ask if I needed to be shown anything inside the car, considering I have never driven the car before. He told me that they were going to deduct $250 from my account right away but upon returning the car they would give it back to me. It was a very informal experience. I got to work and checked my bank account and sure enough they took the money as they said they would. I had the car for 4 days and returned it back to the Medford office in a rainstorm. The guy behind the desk seemed like maybe he was new to the company and looked startled when I walked in. I explained to him that I was returning the rental, I had gone through someone else's insurance, and I could provide whatever he needed. He simply told me that the claim hadn't been pushed all the way through and that sometimes it takes time and it could be a few days.
I wasn't really sure what he meant because it's not every day that some guy hits my car and I need to get a rental. I asked him if the insurance company could be contacted and if we could work to have them "push it through" because as far as I was concerned this shouldn't really be my problem. He said I could call them if I liked. I would think that is a service Enterprise would and should provide, but maybe I'm wrong. So I contacted the insurance company from their office, did the legwork, they told me that they never set up a rental agreement with Enterprise, and then somehow magically, supposedly, the whole thing was taken care of. The rep at Enterprise told me he refunded the deposit and it should go back into my bank account no later than 24 hours. The guy didn't ask if he could come outside and look at the car, nothing. It was raining, but I would think that's something they are supposed to do.
I got to work after picking my car up next door to Enterprise. Luckily that was a smooth transaction and those guys are very nice. I called my bank to ask if they saw the deposit of $250 pending to hit my account and they said they did not. I called Enterprise and the guy told me they were just about to call me about a crack in the windshield and he wanted to know who helped me originally. I'm surprised they don't take note of that on their computer. It seemed strange. We finally figured out who helped me and I said the deposit isn't back and my bank doesn't see it pending. He said it should be back in by the end of the day. I didn't really feel confident that he knew what he was talking about so I called corporate to ask. Some woman answered the phone and asked how she could help and I started explaining the situation and she abruptly transferred my call without even saying she was going to.
I spoke with some woman in escalated services, who was pretty nice. She told me that the funds would be available in my account in 3-5 business days. No one explained this to me, it would be nice if reps at your store locations are knowledgeable of this. Overall, I don't really feel like I should have to be inconvenienced to this extent due to someone hitting my car. Maybe the insurance company should pay the deposit since he is the person who caused the accident. I don't feel I will ever be refunded the money and I am not confident in referring Enterprise to anyone I know due to their lack of customer service, inability to provide correct information, and rude employees.
Enterprise Rent A Car expert review by Lauren Fix
Founded in 1957, Enterprise has more than 7,000 locations across Europe and North America.
Free customer pickup: While it has locations at most airports, Enterprise also offers to pick up its rental car customers at no extra charge, saving renters the cost of cabs or shuttle services.
Online reservations: Book a rental car online in just a few minutes using the interactive form on the Enterprise website or app. Automatically generated confirmations make it easy to verify and alter reservations any time Enterprise is open.
Business rental program: Businesses can offer employee discounts or negotiate flat-rate costs through the Enterprise Business Rental Program. Enterprise helps employers save on reimbursement with a quick calculator to determine the expenses of reimbursement versus rental costs.
Long-term rentals: The Month-or-More Rental plan is an option for temporary reassignments or while waiting for an employee vehicle.
Many makes and models: Enterprise offers more than two-dozen categories of vehicles, including everything from economy cars to 15-passenger vans.
Discounts: Weekend specials, a points program and email offers can lower your rental costs.
Car and Ride Sharing: Mint Cars On-Demand is a convenient program that is needed for short-term rentals of a variety of vehicles 24/7. Enterprise Rideshare connects groups of five or more riders wanting to save time and money while reducing stress on the way to work. Riders can choose how to get to their destination in a newer van, crossover or SUV.
Best for: Vacationers, business travelers, event planners, temporary workers, those with cars in repair, those who want a wide selection of vehicles and those who don’t own cars.
Enterprise Rent A Car Company Information
- Company Name:
- Enterprise Rent A Car
- Year Founded:
- 600 Corporate Park Dr
- St. Louis
- Postal Code:
- United States
- (800) 264-6350