Enterprise Rent-A-Car

I recently learned that my complaint about the Enterprise location I frequent was brought to the attention of management. I would like to clarify that my comment was not directed at the local manager, Hcham **, but rather the technology used for real-time inventory management. Hcham is an excellent manager who excels in efficiency and building genuine connections with customers.. His acumen in maximizing the efficiency of your time is matched only by his ability to connect with people genuinely and nurture new and existing relationships. His business approach, which balances both pragmatism and creativity, has proven itself successful among colleagues and should continue to do so as I have no doubt will become one of the pioneers of tomorrow.

I wanted to share my personal very good experience with Enterprise rent a Car. It was the first time when I had a car accident and just delivered my car to repair, so I needed a car to drive meantime. I was pleasantly surprised by how easy it was to do it because of the people who work there. I was warmly welcomed and within a few minutes provided a brand new car that actually I loved so much that I started to consider buying instead of mine. :)

I need to call out the manager, Nicole at the Enterprise Car Rental in Galveston, Texas. I went there angry as the policy for rental was not clear to me. While she explained it to me, somehow I feel that is an unfair procedure. Nicole would not let me leave until I was happy. Her customer service is beyond any I have experienced, especially in the last few years. She was so nice, in fact, I felt bad for being angry. I also almost cried due to the fact that no one is nice these days and she was. Thank you, Nicole.

Needed to rent a car fast. Had to wait until last minute. Was worried I wouldn't find one. Called Tyler at Enterprise on Grand blvd in KCMO, and he immediately knew how to help. Let us come right in that day and rent a vehicle. Came in and Tyler remember our call and had us set up. Jessica waited on us and was so professional and sweet. Made the experience easy. Explained everything in great detail. When I brought the car back Jessica & Tyler remembered me. Jacob & Cody all greeted me and all helped me return the car quickly and easily. Jessica and the whole team was professional, friendly, knew what was going on and ran the store smoothly. GREAT EXPERIENCE, GREAT STORE, GREAT SERVICE. Thank you! Shelley

I had to travel quite some distance from Nova Scotia to attend a funeral for my relative. The booking at Enterprise in Cornwall Ontario was for 4:30 PM - but unfortunately the airplane I was traveling on experienced a delay due to thunderstorms, so that I would have missed my booking entirely [closing is at 5PM] - with no way to get to my rental accommodation. Thankfully, my airport shuttle called Enterprise in Cornwall, and they graciously stayed overtime [!] so that I could pick up my car at 5:20PM. I cannot laude this wonderful customer service. The car was in perfect condition, and my rental went smoothly throughout. I was able to drop the car off after hours no problem. Outstanding experience.

I rented a car in Burlington,ma 3/2-3/23/2023. I retuned the car and over a week later they charged my credit card $224 for roadside assistance that I did not ask for and declined. They still had my credit card info over a week later? WHAT!!! I tried calling them and they do not pick up phone and cannot leave message. I drove over there and asked for copy of rental agreement. I realized they never gave me a copy when I rented car. They told me they don't have one but said they knew I asked for roadside assistance. I told them my car insurance covers and I did not ever agree to. My mother was on the phone with me when I was renting car.

Wish this allowed for ZERO stars. Rented a van 2 wks in advance & provided confirmation number. Go to pick up & told no vehicle. Tried a close by city, given a confirmation number, go there and no van available. Said they contacted me to tell me. I only received a confirmation notice! If you didn’t have the vehicle, then WHY give confirmation? And why not make sure you SPEAK to the customer instead of assuming you contacted them?! Once bitten, twice shy, the second city I made the guy tell me 3 times that it would be available and it STILL WASN’T! SAVE YOUR SANITY AND DO NOT USE ENTERPRISE.

The price may be good when you reserve, but then they make up for it with mandatory hidden fees. I ended up paying 20% more than than my reservation. And then, I had a small bump with the vehicle. Minor scratches on the bumper. They charged me over 2000 EUR, the price of a full bumper replacement (an inflated evaluation even for a bumper replacement). They told me they had no intention of actually replacing the bumper, but the law allows them to charge for this even if they don't plan on making the repair. Be aware. That's how Enterprise treat their customers. They will take advantage of every situation.

Kyle at Enterprise Rent a Car in Jersey Village went above and beyond my expectations. He was extremely knowledgeable and kind. I highly recommend renting from him as he turned an inconvenience in my life into a very satisfying outcome. Very very professional and it’s very satisfying to know businesses still practice excellence in customer service. Thank you Kyle and Enterprise Rent a Car!

I rented a truck in Abilene, TX on Friday, May 5th. (Treadaway location, manager Ryan). I rented the truck with him directly over the phone several weeks prior. I explained I wanted to rent a truck to drive to a ranch with dirt roads for a family funeral about an hour away from his location. I explained that I wanted to leave my car at his rental place and return the truck either Saturday night or early Sunday. (I didn’t want to take my 2016 Lexus on the dirt roads at the ranch.) Ryan knew exactly what I was doing.