Extended Stay America

I wanted to thank the staff for their kindness during a time of need. The hotel was clean, felt safe and we were able to bring out pets which meant the world to us. The views from our room was that of the woods so I was able to enjoy the birds every day.

After my unexpected divorce, I was forced to make immediate decisions during my transition in life. I discovered Extended Stay America, which is located very near to my workplace. Needless to say, it was one of many of the best decisions I've ever made. I've been here for several months now along with my fur baby Jax, while preparing to move into our new home. I can't say enough great things about the manager Tim **, and his amazing front office staff. Especially (Sarah and Stacy). They have been my family of choice these last several months and because of them, my stay here has felt more like home as opposed to being in a hotel. The same is true for my German Shepherd Jax, who loves it here too, and especially loves swimming in the nearby pond. I would highly recommend the Extended Stay America, 1900 Lakepointe Dr address to anyone needing a safe and clean place to stay, either overnight, or for an extended stay of residence.

The staff was very friendly in Springfield Illinois. The hotel was clean and neat. I never met a manager so kind as Ben **. He was so humble and polite. He made my son’s birthday. He just don’t know he got his self a customer for life. I’m very thankful for the way me and my family was treated.

Highly recommended! I travel for business often. My stay was very pleasant and required a last minute extension. The general manager “Maggie **” accommodated and processed my extended stay immediately, seamlessly, and stress free! Truly a home away from home! Thank you Maggie!

I will never stay at another Extended Stay.. They are crooks.. I stayed at Lake Worth Florida location for 2 weeks, I paid over 1100.00. I checked out 1 day early... So as I'm writing this review check out is not until 11am today. I was told they take weekly payments so, how on earth did they charge me for another week when I checked out a day early is beyond me. I contacted my bank because they made an unauthorized withdrawal, that is illegal. When I called front desk of course the person there could do nothing about it so I have to wait until today at 9am for them to "investigate".

This is the worst experience I have had staying at an extended stay. These are rooms not suites. They don't want you to have an extended stay because the furniture is so uncomfortable. The so called beds are cots. The chairs are so uncomfortable you have no choice but to sit on the bed. They offer a kitchen with no cooking utensils, you have to buy them. Horrible experience. I booked for nights, I will be staying one.

I started living in an ESA hotel in 2022 due to a divorce and changed living arrangements. The first hotel on Park Row was a decent hotel until we were forced to move in Jan/2023 due to a fire. A fire that was started by smoldering cigarette butts outside next to the front entrance (according the fire department). Everyone was forced to move out of that hotel and we were put up in another ESA hotel on Katy Freeway in Houston.

During my stay in Jan of this year, my room got flooded with severe water my personal stuff got destroyed. I went back hotel to get some help. 5 times hotel keep telling someone going to reach out to me, no one called.

Infestation with bed bugs had to be move from one room to another and still was getting bit and when I told the front desk they claimed I was the only one complaining. Really I know when I’m being bit. Don’t insult my intelligence like that. You need to call a exterminator and not telling the public that you are infested.

Competitors are doing a lot better as far as honesty about pricing goes. Be careful of the location you choose, this is another company that will blame that location and "franchising" to avoid blame for their errors. They simply lie about pricing. Corporate called me to explain why I am wrong - about everything. Horrible company. Stayed here over 10 years - never again. In-Town Suites does not. They are consistent and real.