Extended Stay America Reviews

Been here three months, they decided to inspect our room at 9 am on a SUNDAY. The fire alarm has blared many times for no reason. This place is terrible.

This review is for an employee at Extended Stay America, Fort Lauderdale, Cruise Port, Convention Center. I have stayed here at Extended Stay America several times; usually 3 to 6 months at a time. As a long-term occupant at this particular location, I can honestly say that the accommodations here are very good. In addition, when I think of good service here, one name in particular stands out in my mind, and that person is Yaslin, who works at the Front Desk. From my own observations and interactions with Yaslin, she consistently carries out her duties with a friendly smile, and with unwavering professionalism. In a word, she treats me like a valued customer during my stay, and that means a lot to me. She makes me feel at home, which is why I always come back here.

I was recently moving back to my home town of New Orleans. I stayed 2 weeks of a booked month stay because I found a permanent dwelling. No big deal. I had an extra $45 balance for leaving early. I couldn't afford until I got paid. On payday I try to pay and was told I was banned from all Extended Stay hotels....SMH.. You ban a customer rather than accept the balance. Wow, I was never explained this policy; verbally at least.

Noisy guests. Unclean hallways. Cigarette butts on the rocks. Guests drinking liquor by their cars at night. I saw tenants drinking beer. Open containers. Poor management. Gossips. Swears.

This was supposed to be a non-smoking establishment. Upon entering the lobby to check in, I could smell marijuana. The smell got worse when the elevator doors opened. I had to take the stairs which smelled like burned rubber. My friend and I complained to the staff about the marijuana and their response was dismissive. They acted as if they couldn’t smell it or shrugged, saying “I can’t do anything about it”. The next day it was even worse so my friend and I checked out. They still claimed to not notice the marijuana smell that was everywhere in the building.

Me and my family are presently staying at the Extended Stay on Gracern Drive in Columbia SC. This is the worst trap house, hooker motel I have ever in my life been exposed to! The smell of weed is horrible and the site of everyone just sitting outside smoking it is even worse especially since I have a child with me. Nothing works in the room, the phone don't work, the microwave doesn't work, the dresser is broken drawers don't work, kitchen is filthy, roach motel clearly visible, drawers taped with grey duct tape. Lord please make this week go by quickly.

We came April 11, 2026 and it’s April 26, 2026. I’m still here. The first day, my granddaughter and I came at 2:45 pm and checked in the room we were assigned to 239 was so nasty. The elevator didn’t work so we had to walk up 2 flights of stairs. I walk with a cane so the lady gave us 303, so me and my granddaughter came back. The next day someone had been in the room, slept in the bed, took a shower so the supervisor, me and my granddaughter walked up 3 flights of stairs and he had some type of machine he put on the door and we went back, done the stairs and he told me the key card had been used a lot that Saturday.

Stayed in San Jose Morgan Hills for 3 month from 8/25 to 12/25. The worst hotel I ever stay. All this time with broken elevator, broken AC, no so call "breakfast", no internet, no room cleaning. Dirty hallways and stairways. Some time I saw cockroaches in the kitchen.

I stayed at Extended Stay America – Sacramento Northgate (Room 322) as a long-term guest for work. Approximately 13 days into my stay, I discovered illegal drug paraphernalia inside a desk drawer in my room. While on-site management responded after I reported it, the fact that these items were present in a guest room raises serious concerns about inspection, cleaning, and safety procedures. This situation created unnecessary stress and potential personal and professional risk.

I was at the Extended Stay America in North Olmsted, Ohio for almost a year and for the past month. Because I got behind on my payments the new owner refused to give me toilet paper, clean towels, trash bags, clean linens. No shampoo. No conditioner. Nothing. Locked me out of my room twice. Would not listen to anything I had to say. All he wanted was his money. I fell in November and spent a week in the hospital because there’s no grab bars in in the shower. There’s nothing on the bottom of the shower to keep you from sliding and he didn’t even say, "I’m sorry you fell. Are you all right?" Nothing. It took a month for the bruises on my face to go away. I had a concussion And he treated me like a piece of crap. I would never stay there again.