Extended Stay America Reviews

As soon as I arrived ready to check in, I got the best customer service I ever got. The girls explained everything and the whole time she’s was super friendly and always with a smile. Then I saw the manager Tosha. She’s super nice and amazing. She made sure my room was amazing and it was super clean and very quiet at night. I had the best sleep ever.

The Extended Stay in Gainesville, VA 14141 Dave's Store Lane is the most cleanest, helpful hotel I’ve ever been. The staff there is very helpful. Such as **. Since my husband and I have been here, she’s been very helpful and caring within making sure we are well taken care of. By her hospitality and kindness. The manager ** is the most caring hotel manager I’ve ever met. He cares about his guests in helping them in the time of need. This friendly, respectful, caring, clean hotel has help my husband and I get through the tough time that we are dealing with. Hospitality goes along way. All thanks to the staff and manager here at this location.

I want to give a warm thank you to ** the GM at 1036 Greenwood Blvd., Lake Mary, Florida. She was so helpful and kind in helping me when I pulled in late one evening to find a place to stay for a week. She was very considerate and help me to make sure I got a room downstairs because of my physical condition. The rooms were very clean, updated, very modern and new. Clean restrooms and the most comfortable bed. I would highly recommend this extended. Stay America. One of the best places I’ve ever stayed. Thank you again and God bless. 🙏

It is, a really good hotel as far as location, prompt service, friendliness & customer Service. I really like that you have to use a key card in order to enter the building in the evenings, as well as using a key card in order to get to the part of the hotel that houses the rooms to begin with. Yes, of course there are problems with guests being loud and noisy at late hours, however that is not on the staff to begin with and if mentioned, the front staff sees to it immediately. I really like this hotel & I've been here a little over 2 months. You can also access 485 & 77 very easily. There are plenty of restaurants in the area. There are lots of stores around, as well. Also, the hotel is very easy to find!

I'd like to write a review for Faith at the Kent location because she is Awesome. She always has a positive attitude and has always gone out of her way to make sure I'm comfortable here at Extended Stay. She is very outgoing and punctual and takes pride in her work here and being very respectful to me and always makes sure that I have what I need here. Her kindness and positive attitude makes her stand out and I'm very satisfied with how she goes out of her way to always ask about my stay here and if there is anything she can do to accommodate me. Shout out to her. Thanks Faith.

I posted a review last week and now you want me to leave! If your hotel gave good service I wouldn't have left the review! To get upset when customers have a problem with your hotel is unprofessional and your attitude is as well. (Chris) Trying to push handicap rooms on guests and not addressing guests concerns and complaints is unacceptable! You stated that you mopped my floor when you didn't! Your housekeeper is very rude and so are you. Courtesy and Isabelle were very nice. The rest need customer service training!!!! And the whole building shakes like it's going through a spin cycle several times a day!!!! Why is this???

Germantown MD — Do not stay at this place. During a severe snowstorm my sister was late to a 3 night reservation. I spoke with the front desk and told them to keep the reservation. They did not and then took 2 hrs to get her a room on the 3rd floor. There is NO 3rd floor. Also tried to double the charge for new reservation. Hideous experience. I wrote to them and no one ever bothered to respond which tells me they don’t care one bit.

Almost the worst day of my life. This is almost worse than motel-6. Nice looking hotel and clean but that's it. Just got my wife out of the hospital. Came in to the front desk with the number of people you wouldn't see at other hotels. They couldn't cancel the reservation which they changed from the 1st floor to the 2nd floor. Ok. Then I find out the elevator didn't work! My wife had to go to the bathroom so I had to carry her up to the 2nd floor only to find out the ** key cards didn't work! Went down to the front desk to get new key card,s ran back up to open the door just in time for my wife. ** crap the bathroom door handle is missing! Now my wife is screaming at me ** place did I book us into! 😭 I didn't use my foot to get the door open, used my knife. They finally brought us a door handle.

I have been staying at the EXTENDED STAY ON BEAUMONT IN TAMPA, Fl. It has been a good stay so far. They have pest control, however I haven’t experienced any pests or bugs. WiFi is always available. It is also convenient with it having a kitchen and the area Is very quiet.

Extended Stay on 3900 South and Redwood. Rd. Is one of the worst stays I have ever had in my life!! I booked our room through Trivago or Priceline.com. Anyway they weren't the problem. The person behind the counter at extended stay however was. I used Chime to book my room. Scheduled to pay on site. When I checked in no problems until I went to pay. Then I'm informed that chime or any other prepaid card is not accepted. I also offered to pay cas. Also not accepted. So I asked to talk to his manager.