Extended Stay America

Extended Stay America Reviews

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Overall Rating2.2 out of 5
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Extended Stay America Reviews

ConsumerAffairs has collected 524 reviews and 1,102 ratings.

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Page 1 Reviews 0 - 10

Reviewed Oct. 1, 2023

Refrigerator stopped working in the night. I was refused compensation for my Spoiled my food. All the refrigerators are old and rusted. I searched room to room with the front dest attendant to find a clean refrigerator that somewhat worked. My son helped to switch them out. Stoves don't work well, and rusted. Fire alarm went off for 2 hours before the fire department showed up. Due to a fire in the boiler room. Experienced a power outage in the middle of the night. I was told I would receive a phone call from the regional manager. I was never contacted. The staff are very nice. They work very hard to accommodate their patrons with what they have to work with. Avoid the Mt. Olive NJ location. It needs to be gutted, and refurbished. Everything is very old, run down, or doesn't work.

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Reviewed Sept. 21, 2023

The room had a horrible smell. The facility itself is old and unkempt. The bathroom had mold and a visiting cockroach. The water in the bathtub dripped all night long, and I was unable to turn it off. In the morning I was unable to take a shower because when I lifted the knob to turn on the shower, it came off in my hand. I have contacted corporate who was supposed to get back to me and never did. I also complained to the front desk and followed up with a written complaint to the motel. I received a form letter from the motel saying how sorry they were, and invited me to come back and check on the improvements that they have made. I am going to report them to the health dept.

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    Reviewed Aug. 16, 2023

    Have stayed at many ESA Hotels. Never had a problem till my stay in Memphis. Stayed at Cordova location and they had no utensils for cooking and the AC didn't work properly. It appeared to be a converted appt building. Moved to the Apple Tree location and the police were called twice in 1 week for domestic violence that occurred on my floor. No security at either location. This Hotel organization stinks like **.

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    Reviewed Aug. 6, 2023

    Place is trash. No hot water. Breakfast is trash. Loud upstairs. It's horrible. Never stay here. I'm contacting Tyler district manager for Madison so he can help me file complaint. This is a horrible experience

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    Reviewed Aug. 4, 2023

    Stayed 5 months while our house was being built, the Manager simply terrified us with eviction threats the entire time we was there. My wife is in a wheel chair and has a service dog, she said she could smell our very clean service dog, we had 1 week to go before we moved into our new house and she evicted us, the reason she stated was we refused to let her examine our room. Never ever stay in the Ocala extended stay, Not to mention the place was just plain nasty, filled with roaches...

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    Reviewed July 23, 2023

    The location is great but not worth it! Very dirty & rundown! Bugs, dresser broken & tore up. Lamps didn’t work & were tore up. We didn’t even unpack. We slept in our clothes. We laid a sheet on the floor for my son to crawl. Phone didn’t work either. Only 2 lamps of 4 worked. The lamp shades were horrible looking. Also SUPER SMALL!

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    Reviewed July 13, 2023

    Upon entering ESA I first noticed a clean well kept reception and lounge area. I was greeted with professionalism, the customer service was top-notch. All my questions was answered without hesitation. I was shown to my room. Upon entering my room it smelled fresh, everything was very organized. It was very quiet and relaxing. I definitely recommend staying at the ESA in Kentwood. I felt safe and at home. Thanks for a wonderful experience.

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    Reviewed July 10, 2023

    I have now stayed at 4 Extended Stay Hotels and they have all been horrid. The first thing you notice is the smell. The hotels are older and so the management has chosen to add an overpowering deodorizer to the air circulation system. It is cloyingly sweet and noxious. Also, there are NO AMENITIES in the room. I have stayed because of the kitchens and you now have to beg for every little piece of kitchen item you want. They do not even provide a coffee maker, coffee, tea, spoons, or cups. You also don't get any bathroom toiletries like shampoo. They do provide a small soap. I wonder when I will need to bring my own towels and toilet paper? I will chose to stay at a Motel 6 over these folks.

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    Reviewed June 24, 2023

    Re: Extended Stay America/University/Auburn Hills Michigan. Disgusting! Bathtub was brown from dirt, drawers dirty, floors black with dirt, empty water bottle under bed, silverware greasy, list goes...

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    Reviewed June 15, 2023

    I checked into a King room and left my luggage including pain medicine from a car wreck in the room about 9pm. I went back to my car and returned to go to bed for the night. The lock on the door ate two card keys. I was locked out. No access to meds, clean warm clothing, necessities etc. After nearly an hour with the night shift duty person trying various solutions to get the card key out, and open our door, she offered a smelly handicapped room with a small double bed. It was nearly midnight by the time I settled in. No luggage. No clean warm clothing, no pain medicine - it was an awful experience with no sleep.

    At 7am I was finally let into my room to claim my items and get on my way. Neither Priceline’s nor Extended Stay America’s Corporate Customer Service managers offered to meet my reasonable request for a full refund for the miserable night locked out of my reserved king room. After numerous calls and holding Priceline offered me 20% off my next stay. Balderdash! I would not use either of these travel businesses ever again.

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    Extended Stay America Company Information

    Company Name:
    Extended Stay America