Extended Stay America Reviews

I am relocating to WA from NY. Airbnb failed my one month rental miserably and took half the cost despite the stay not matching description. Booked a room at Portland north to figure it out. Ended up staying here until luxury apartment was furnished. Despite the area the hotel is so modern and updated. The staff is so very clean and orderly. Who appears to manage this hotel, Jeremy, is the most hospitable, helpful and welcoming person! He assures safety via taking strolls around the building throughout his shift. Truly a great night or in my case month stay! The value for cost is remarkable. I am very grateful. The stress of relocating topped by Airbnb being so unreliable and not protecting consumer's purchase nor providing theft of service as they do; this stay made up for all of it! Thank you Jeremy & staff!

My stay at Extended Stay America was excellent. Assistant manager Milano provided excellent service. Showed genuine care. She makes stay here very pleasant. She is also very polite, makes me feel very welcomed. Ready to accommodate to needs if possible. I rate this hotel a 5 star. Her interactions with people staying here is excellent.

Currently staying in Indianapolis and it has been a good one! The room is spacious and staff has been friendly and attentive. Extended Stay also provides a cheaper rate after a month of stay which definitely makes it more affordable than other hotels in the area. Definitely recommended!

Ms. ** and Ms. ** from the location in Princeton-West Windsor saved my fiance's on September 30, 2023. My fiance (who is disabled), myself and my fiance's ESA (cat-Midnight), was thrown out into the streets/woods in the middle of September 2023. We could only afford two nights at ESA and checked out on the 30th. We knew we were going back into the woods and I had to work that night, leaving my disabled fiance and her ESA cat in the woods alone. Ms. ** and Ms. ** talked to my fiance (not knowing she was contemplating suicide that night), and let us sit inside as long as we wanted to during Ms. ** shift. We left and ended back up in the woods.

I had a reservation at ESA in Columbia SC Greystone. I am coming to town for a football game and reservations were made months in advance. I had flights, tickets and a hotel reservation. ESA cancelled my reservation 3 days before the trip and refused to honor my reservation. They said a customer extended their stay. So what's the point in a reservation. I had to get a hotel at twice the price. EXTENDED STAY AMERICA is incredibly unethical and no one should ever trust them!

HORRIBLE. The room was damp and smelled strongly of mildew. There was visible black mildew/mold in the shower. My socks quickly turned black on the bottom from walking around on the carpet. The microwave broke within two days of my stay. The sketchiest people hung out in the parking lot. Absolutely avoid this hotel unless you have no other options.

May 30th made reservation. Arrived to be told it was at a different location. Get to other location they send me back to the original location. That location tells me they can't help me cuz they're in the middle of an audit that would take another 20 minutes. That ended up really taking 2 hrs on top of the driving back and forth. At no time were we offered to be put in a room or even sit in the lobby out of the extreme heatwave we were having. Guest services was of no help at all except to now send me to the third location which didn't even fit our accommodations. You too. Your employees tossing me around from location to location not wanting to help me.

Absolutely terrible experience with this hotel. I booked three rooms well in advance for a crucial business trip, only to find out—by chance—that my reservation had been mysteriously canceled. I received no notification of this, and if I hadn’t checked my bank statement, my team would have shown up in Las Vegas expecting rooms that didn’t exist.

Horrible, we stayed last week of June in Amherst Ny. My husband had bug bites all over and bugs were climbing the walls. Manager did not care, they refused to refund us or move us. Worst place we ever stayed and should be reported to health department. It didn’t deserve a star rating at all but wouldn’t publish without one. Pictures are bites, bugs and the mattress pad we slept on.

I used Booking.com in April to reserve a room at Extended Stay America in mid July. We arrived in the evening and when I said I was there to check in the idiot behind the counter just stared at me and sad no! I was astonished! I couldn’t believe it. I said I had a pre-paid reservation since April and in fact had the confirmation number. He said that didn’t matter. He had other people coming in that had reservations and they were over booked. I said then let them be the ones to be turned away because we’re here and have a confirmation for a reservation! He walked away and never came back, so we left and spent the next hour trying to find another room somewhere else. I am 75 years old and have NEVER had anything like this happen before. Finally found one several miles away at a Hilton Garden Inn, which was much better.