Extended Stay America Reviews
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About Extended Stay America
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Extended Stay America specializes in long-term lodging solutions for guests needing accommodations for a week or longer. It offers fully equipped kitchens, on-site laundry facilities and free Wi-Fi. Established in 1997, the brand provides lodging options for business travelers and relocating families across the United States.
- Excellent customer service
- Friendly and attentive staff
- Affordable rates for long stays
- Poor cleanliness in some areas
- Issues with room descriptions
- Noise disturbances from guests
Extended Stay America Reviews
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- 4,643,722 reviews on ConsumerAffairs are verified.
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- 4,643,722 reviews on ConsumerAffairs are verified.
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Reviewed April 8, 2025
I'd like to write a review for Faith at the Kent location because she is Awesome. She always has a positive attitude and has always gone out of her way to make sure I'm comfortable here at Extended Stay. She is very outgoing and punctual and takes pride in her work here and being very respectful to me and always makes sure that I have what I need here. Her kindness and positive attitude makes her stand out and I'm very satisfied with how she goes out of her way to always ask about my stay here and if there is anything she can do to accommodate me. Shout out to her. Thanks Faith.
Reviewed March 12, 2025
My stay at The Extended Stay America in Miami Springs FL was exceptional. Large rooms with full kitchen which is very convenient. Continental breakfast every morning was a huge win. All of the staff there were kind. Very clean accommodations. I definitely recommend if you are in the Miami area to stay at this particular extended stay.
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Reviewed Jan. 11, 2025
My wife and I have been enjoying our stay at Extended Stay America. We are very pleased with the cleanliness of the facility and the quietness. Everyone at the front desk is very nice, knowledgeable and helpful. If we are in need of towels or anything they are very helpful in assisting us. We enjoy staying here very much. Thank You very much.
Reviewed Dec. 6, 2024
I was pleased when I was greetings by Leslie (sp) at the front desk. Genuine and knowledgeable, she assured my stay would be enjoyed. The hotel was well lit, smelled fresh and hallways were clean and cheerfully decorated. Location and pricing were my initial reasons for booking. We all are conservative nowadays when it comes to money and Extended Stay America nailed this one! Lastly, during my stay I became a little sick in my tummy (self afflicted) and soiled a few linens but hospitality assisted me without complaints. Not a good look on my end, just being honest and thankful to the staff.
Reviewed Sept. 9, 2024
I am relocating to WA from NY. Airbnb failed my one month rental miserably and took half the cost despite the stay not matching description. Booked a room at Portland north to figure it out. Ended up staying here until luxury apartment was furnished. Despite the area the hotel is so modern and updated. The staff is so very clean and orderly. Who appears to manage this hotel, Jeremy, is the most hospitable, helpful and welcoming person! He assures safety via taking strolls around the building throughout his shift. Truly a great night or in my case month stay! The value for cost is remarkable. I am very grateful. The stress of relocating topped by Airbnb being so unreliable and not protecting consumer's purchase nor providing theft of service as they do; this stay made up for all of it! Thank you Jeremy & staff!
Reviewed April 11, 2025
Extended Stay America Suite in Ofallon Illinois has an infestation of Bed Bugs, Management is very Clickish. They're Dirty to the point it's just Nasty. Management stealing money. The place is just Ragady.
Reviewed April 8, 2025
Let me preface this by saying that if I could leave less than 1 star, I would: I checked in to an ESA located in Mesa, AZ on a Sunday afternoon. I paid for a week. I had seen that they discount the room rate if you stay for an extended amount of time. But the daily rate seemed like it was just under $80. I paid about $685 for the week. The weekends are a little bit more money per day. The room was dated with furniture that should have been replaced. The WiFi was non-existent, and I had to use the hotspot on my phone was using the WiFi was like dial-up taking a considerable amount of time to even render a web page. The bed and pillows were comfortable. I didn’t use the mini stove, but that might have come in handy and they offer pots, pans, utensils that you get from the front desk. This is not the best neighborhood, so the location is not the best (not a reflection of the establishment but still a factor).
The staff weren’t very friendly except for the front desk agent in the evening who was a gem. So far so good—you get what you pay for. Except, when I went to check out—they charged an additional $186. I reiterate I didn’t get any discount and I prepaid for a whole week. I left one day early and instead of a refund, they charged me an additional amount. I can see them keeping my money and telling me that I don’t get a refund, but now they can resell the room and charge me additionally? In what universe does that make sense? So, do yourself a favor and avoid this place like a plague. Tried calling their customer service, but I was told that they would not refund this additional amount. I have disputed the charge with my credit card company.
Reviewed April 8, 2025
Don’t stay there! Mice and rats, filthy rooms, most guests live here, Management is incompetent, very noisy due to cutting all the trees that used to shield the noise from Hwy 50; so loud you cannot relax and/or sleep. Found a listening device in my room that was hidden on top of cabinets. (LED light would pop on and off when naked or having relations with my partner!) Do yourself a favor and choose another Hotel; you’ll be happy you did! All the Best…
Reviewed March 15, 2025
Buyer Beware!! Reconsider Extended Stay!! I booked at room at Extended Stay America Suites - Phoenix - Airport, paid in full before reservation date. Nowhere was it posted that front desk closes at 10:00 with no avenue to check-in or get a key. Our plane was delayed, I tried calling upon landing around 9:50, had to go through the national line with no avail only to have them call the front desk with no contact, then the manager's cellphone, that was a 75 delay on an already long day. I was advised to get another motel room since they could not check me in to give me access to a room I had paid in full for. This ordeal took me past midnight, try finding a room after midnight. WORST TRAVEL EXPERIENCE EVER, and I travel a lot, just give me access to a room and I am happy. Please heed this review and save yourself from the pain, with no customer service at all.
Even Worse! Seeking consideration for a refund! I talked to the 1-800 operator 3 times over a week. Each time they stated the site manager would have to make the consideration for refund. Each time I was advised I would hear within 48 hours, NEVER TO DATE HAVE I RECEIVED ANY CORRESPONDENCE, the night I paid in full for and never received access to a room was 20 Feb 25.
Reviewed March 12, 2025
The worse hotel experience I have ever had in my 5-decades of travel. I don’t mind staying in a 3 star/out of 5 star hotel. I can take a small level of subpar, but my March 4, 2025 overnight at Extended Stay America Suites Fort Worth Medical Center was the WORSE! By Far! The Worse! No way this is a 3 star hotel. 1 Star is being generous.
1) Start with, my NONSMOKING room was reeking of smoke! I often puke when smelling cigarette smoke. I immediately went back to the check in desk to be moved. The clerk said she didn’t have a room available for me to move to. Huh? There weren’t that many cars in the parking lot and I passed by many dark rooms at 8pm from my assigned room of 200 when I walked back to the front desk. I find it hard to believe that there wasn’t somewhere to move me and my sister in a 97-room, two-story hotel.
An Aside: I saw the morning clerk accept cash, even though your policies say credit card only. “This property accepts credit cards; cash is not accepted.” Is this why there was nowhere to move us and the one room did reek of smoke—no fine???? When I complained about the smoke (the green smoke just about blasted out of the room when we first entered the room), the clerk gave a lazy “Yeaaah” and then added “We tell people not to smoke in nonsmoking rooms but they do it anyway. There’s nothing we can do about it.”
• How about fining people, like other hotels do—I have signed into hotels agreeing to pay $250 fine if I smoke in the room.
• Your Hotels.com wording says: “SMOKING: The hotel is a non-smoking hotel, smoking is prohibited anywhere inside the building. If you wish to smoke you must step outside. There is a $250 smoking fee if you smoke inside the building or tamper with the first alarm.” ***ENFORCE IT!!!!*** Have you read the reviews of the many people who complained about smelling smoke????
• How about the maids when they enter the room and smell the stench, leave open the hotel door, blast the A/C, and report it.
• The hotel’s webpage touts that it is a NO SMOKING HOTEL. Tell the truth in your advertising: “We allow smoking in nonsmoking rooms.”
Resigned to the hotel room because we were past the cancellation time, my sister and I left the door open, despite the 45-degree weather, and blasted the A/C for an hour.
2) We noticed a blob of toothpaste and a few dark hairs in the sink. Yuck!!!
3a) The two double beds only had a total of 3 pillows. When I requested a fourth pillow— I was told the hotel was out of pillows. REALLY?
3b) So I had to walk back to the front desk—
4) Oh, the phone didn’t have a plug, but you advertise you have phones in the room, you just don’t have WORKING phones in the rooms.
5) The beds did not have blankets—for that cold room on a cold night. Fortunately, we were given blankets, but thin ones, when I made yet another trip to the front desk.
6) The next morning, neither one of us wanted to take a shower, as the tub was just gross in color.
The extra big kicker was the so-called free breakfast, Served 6-9:30am. I went back to the front desk to get our breakfast. NOPE! Cold coffee and only enough for just one cup, until another batch could be made “10-15 minutes”.
I had my pick of three slender Nutri grain bars. Three. That was all that was out there. No fruit or even napkins. When I asked where the breakfast was, I was told “Greedy People.” Again, “nothing we can do about Greedy people taking it all.”
• How about put the breakfast items out in stages: 1/3 at 6am, 1/3 at 7am, and the final third at 8am.
• How about checking the coffee, instead of reading the newspaper?
Extended Stay America Company Information
- Company Name:
- Extended Stay America
- Website:
- www.extendedstayamerica.com