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Unclean and had blood on sheets and floor. They were booked and couldn’t replace our room and also housekeeping was not present according to the staff. We were told that our stay would be credited and compensated for and it was all lies. I even took names and called corporate to open a case against the hotel and the guy said that the hotel usually does nothing. It was booked through Priceline. We were given the run around and they basically were trying to force us to accept any type of service. Pathetic.
They advertised a room for 249. My fiancé booked a room for one night. They sent me a bill for $675.75. When I called to question them they referred to me to the accounting department. I called them three times with no luck whatsoever. I called And talk to the manager. He told me I could try again tomorrow. I told him I’ve been trying with no luck and in two minutes he looked up the account and said that that was the price and explain to me that we made a mistake and didn’t read the fine print in regards to the Room. Talking to him he was very nice and explain that’s my bill and that’s what I have to pay and he could care less about anything else. I felt I had a very bad experience with the Sheraton. They had no cooperation and understanding of the problem and told me That was my bill. I hope if you book a Sheraton you’re careful and confirm the price you have to pay so you will not be surprised like I was and I was very disappointed with how it was handled. Good luck chuck.
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At approximately 11:57 PM, on August 12, I was going to go down to speak with the front desk clerk to report excessive noise. I exited my room and saw 2 fellow guests as they were exiting the fourth floor staircase which was located next to my room. These guests were going to their room. Then the female guest made a comment to her male companion. “Told you to be quiet” I then proceeded to the elevator. I made a comment of, people are trying to sleep. She started yelling shifting her focus to me. Began yelling horrible racial slurs continuing well after 01:00.
Knowing what room I was in, the female guest proceeded to harass me by yelling and slamming the doors. If you choose to stay here, keep your head down! Racism goes both ways and I was victimized and bullied. The security guard did absolutely nothing and allowed this incident to escalate. I was there for recovery after a painful medical procedure. These were just inebriated gusts under the influence! Michael, are you reading this now? It all adds up brother!
This review is for the Sheraton Sand Key Resort in Clearwater, FL- they should have a less than 1 star rating. Made reservation 2 months in advance. Check in time was 4 pm and at 8 pm our room still was not available. There was NO attempt to get us another room, no discounts offered and no offer to help us find another hotel. After driving for 5 hours to get to the hotel and waiting an additional 4 hours to get into our room, all they provided was our refund. It was obvious they over-booked the hotel because they never gave us an option to get another room. I will never stay at another Sheraton and I will tell everyone I know to stay away from them. We reserved a room with a view, so we were willing to pay a premium price, but this experience made a lasting impression and not a good one. Even Motel 6 gives better customer service.
I love the Sheraton and going into their hotels. Every year in Seattle, they do a Gingerbread House contest and it's always one of the highlights of the season. I think events like that are really want make a company stand out, and make you feel at home even when you are on a vacation.
I stayed at Sheraton for a staycation. Went in the week so it was not that crowded. Did enjoy the pool and gym of course! Highly recommended for a weekday stay, I feel it might be crowded on weekends. And swimming in a full pool is no fun.
Now I had the opportunity to stay in both back to back. I CAN ASSURE YOU THERE IS A DIFFERENCE! Both stays were for business. HOWEVER if I had to pick it would be Four Points hands down. That choice was based on a factor of things due to preference. They are both with awesome security. Both locations have visual and hidden security as in cameras and personnel-which is very assuring to those as I concerned of their safety. Now in amenities HERE IS WHERE based on one preference it gets VERY VERY DIFFERENT. I personally reside in Rancho Cucamonga. On that fact living in the suburbs in gated community in luxury resort style-Sheraton Lagos hotel wouldn’t be something I’d prefer, Four Points would be something more like home to me.
Sheraton Lagos hotel is much more bigger than Four Points which I’m overly sure is the factor in why their rooms are so much smaller. I’m sure they have bigger rooms at different cost but in what they just have to offer you isn’t much for the price of the stay. I wasn’t impressed at all by or with anything in regards to the room. Four Points rooms are much larger, cost more BUT the amenities “in the room” ARE FAR BETTER as well as the luxury of room service. Sheraton lagos hotel has HIDDEN FEES that they're NOT HONEST UPFRONT ABOUT!! Technology for payment method, customer service/desk staff etiquette is of a better quality-FOR DAMN SURE! Both establishments have well groomed, approachable staff. The amenities within the hotels are a similar and worth a try.
**Now both locations are aesthetically pleasing. There is a but, the surroundings included in that for me would be Four Points in my opinion. Both are equal in reserving a decent clean room for whatever your purpose is, be it business or pleasure as in the capability to sleep in a bed, have access to a toilet, shower, tv and usage of wifi**. The food is decent and was more in quantity than Four Points. The room at Sheraton lagos hotel did have compatible plugs whereas Four Points only had the country's traditional plug. Sheration lagos hotel had larger portion of food servings than Four Points.
Traveling from the airport, Sheraton lagos hotel is easier accessible and easier to travel to most things. Four Points is walking distance from the mall, banks and food establishments. I personally don’t intend on returning to the sheraton lagos hotel. I have already made reservations to return back to Four Points’s 2021. It’s a fair review of my experience while lodging at both locations back to back. Hopefully it assists others with their lodging plans.
I was staying at the Sheraton Reston and booked the room through my Mileage program via the Airlines in conjunction with booking the flight. There was no warning that the hotel was undergoing renovations, I was shocked to find loud jackhammer-like sounds at 0800 the next morning upon awaking. After calling the front desk, who acted like they were SHOCKED there was noise, moved me to a different floor. It made no difference, as I was to stay for 2 weeks, the noise would be a problem for conference calls and generally, just very stress inducing.
To top it off, they turned off the water without notice, I had to go to a meeting that day without showering, or going to the restroom. Again, the front desk feigned ignorance. The employees were rude and gave a "you should have known better" response and complained it was hard on them as well. What an awful and stressful experience, I left early. As for this hotel, you have a choice to pay for a similar experience, or go with a different chain. I stayed in a budget hotel (Candlewood near DIA and it was marvelous by comparison- and cheaper).
The room was very clean, the service was exceptional and I had a great time. It was during Covid so sad part was that no restaurants were open but we actually went there to rest and relax and that’s what we did. Oh our stay was in Atlantic City New Jersey.
I don't think I should pay full price for a room when all the amenities advertised are not available. I also question why when I messaged them I was never contacted by them to address the issue. I really enjoyed staying there in the past but probably will not be back.
Sheraton Hotels author review by ConsumerAffairs Research Team
The Sheraton brand began in the 1930s and now has nearly 450 locations across the globe. Sheraton is one of the 11 brands owned by Starwood Hotels and Resorts Worldwide, which was acquired by Marriott in April 2016. All Sheraton properties fall into the luxury and upper-upscale full service category.
Starwood rewards: Travelers can become Starwood Preferred Guests (SPG) for free and earn Starpoints, which they can use for free stay at one of Starwood’s 11 brands, include Sheraton, aLoft, W and Westin. SPG members also get extra perks, like free in-room Internet.
Baseball: Sheraton is the official hotel of Major League Baseball. Guests can watch the MLB Network, which includes live games as well as unique content like MLB Tonight, and they also have access to MLB.TV Premium to watch even more games. SPG members can spend Starpoints on game tickets.
Diversity: Starwood’s global initiatives include making sure it has a diverse workforce. In the United States, the company has partnered with colleges and universities to recruit minority employees and actively recruits military veterans. Their Advancement of Female Talent program aims to ensure an even gender balance at all levels of the industry.
Dining: Sheraton Hotels and Resorts have full service restaurants and room service. Their menus have been designed so that their dining options pair well with one of their available wines or seasonal craft beers.
Updates: Starwood is in the process of implementing an extensive plan to update and renew the Sheraton experience. Known as Sheraton 2020, the upgrades so far include a new bar menu and a variety of special offers.
Sheraton Hotels Company Information
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- Sheraton Hotels
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