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Sheraton Hotels

Sheraton Hotels

 3.9/5 (223 ratings)
  • 5 stars
    68
  • 4 stars
    91
  • 3 stars
    47
  • 2 stars
    13
  • 1 stars
    4

About Sheraton Hotels

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
    68
  • 4 stars
    91
  • 3 stars
    47
  • 2 stars
    13
  • 1 stars
    4

Sheraton Hotels Reviews

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Page 1 Reviews 0 - 6
Rated with 5 stars
Verified Reviewer
Original review: April 12, 2021

I love the Sheraton and going into their hotels. Every year in Seattle, they do a Gingerbread House contest and it's always one of the highlights of the season. I think events like that are really want make a company stand out, and make you feel at home even when you are on a vacation.

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Rated with 5 stars
Verified Reviewer
Original review: March 28, 2021

I stayed at Sheraton for a staycation. Went in the week so it was not that crowded. Did enjoy the pool and gym of course! Highly recommended for a weekday stay, I feel it might be crowded on weekends. And swimming in a full pool is no fun.

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    Rated with 4 stars
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    Verified Reviewer
    Original review: Oct. 31, 2020

    Now I had the opportunity to stay in both back to back. I CAN ASSURE YOU THERE IS A DIFFERENCE! Both stays were for business. HOWEVER if I had to pick it would be Four Points hands down. That choice was based on a factor of things due to preference. They are both with awesome security. Both locations have visual and hidden security as in cameras and personnel-which is very assuring to those as I concerned of their safety. Now in amenities HERE IS WHERE based on one preference it gets VERY VERY DIFFERENT. I personally reside in Rancho Cucamonga. On that fact living in the suburbs in gated community in luxury resort style-Sheraton Lagos hotel wouldn’t be something I’d prefer, Four Points would be something more like home to me.

    Sheraton Lagos hotel is much more bigger than Four Points which I’m overly sure is the factor in why their rooms are so much smaller. I’m sure they have bigger rooms at different cost but in what they just have to offer you isn’t much for the price of the stay. I wasn’t impressed at all by or with anything in regards to the room. Four Points rooms are much larger, cost more BUT the amenities “in the room” ARE FAR BETTER as well as the luxury of room service. Sheraton lagos hotel has HIDDEN FEES that they're NOT HONEST UPFRONT ABOUT!! Technology for payment method, customer service/desk staff etiquette is of a better quality-FOR DAMN SURE! Both establishments have well groomed, approachable staff. The amenities within the hotels are a similar and worth a try.

    **Now both locations are aesthetically pleasing. There is a but, the surroundings included in that for me would be Four Points in my opinion. Both are equal in reserving a decent clean room for whatever your purpose is, be it business or pleasure as in the capability to sleep in a bed, have access to a toilet, shower, tv and usage of wifi**. The food is decent and was more in quantity than Four Points. The room at Sheraton lagos hotel did have compatible plugs whereas Four Points only had the country's traditional plug. Sheration lagos hotel had larger portion of food servings than Four Points.

    Traveling from the airport, Sheraton lagos hotel is easier accessible and easier to travel to most things. Four Points is walking distance from the mall, banks and food establishments. I personally don’t intend on returning to the sheraton lagos hotel. I have already made reservations to return back to Four Points’s 2021. It’s a fair review of my experience while lodging at both locations back to back. Hopefully it assists others with their lodging plans.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 18, 2020

    The room was very clean, the service was exceptional and I had a great time. It was during Covid so sad part was that no restaurants were open but we actually went there to rest and relax and that’s what we did. Oh our stay was in Atlantic City New Jersey.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2021

    This review is for the Sheraton Sand Key Resort in Clearwater, FL- they should have a less than 1 star rating. Made reservation 2 months in advance. Check in time was 4 pm and at 8 pm our room still was not available. There was NO attempt to get us another room, no discounts offered and no offer to help us find another hotel. After driving for 5 hours to get to the hotel and waiting an additional 4 hours to get into our room, all they provided was our refund. It was obvious they over-booked the hotel because they never gave us an option to get another room. I will never stay at another Sheraton and I will tell everyone I know to stay away from them. We reserved a room with a view, so we were willing to pay a premium price, but this experience made a lasting impression and not a good one. Even Motel 6 gives better customer service.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 19, 2020

    I was staying at the Sheraton Reston and booked the room through my Mileage program via the Airlines in conjunction with booking the flight. There was no warning that the hotel was undergoing renovations, I was shocked to find loud jackhammer-like sounds at 0800 the next morning upon awaking. After calling the front desk, who acted like they were SHOCKED there was noise, moved me to a different floor. It made no difference, as I was to stay for 2 weeks, the noise would be a problem for conference calls and generally, just very stress inducing.

    To top it off, they turned off the water without notice, I had to go to a meeting that day without showering, or going to the restroom. Again, the front desk feigned ignorance. The employees were rude and gave a "you should have known better" response and complained it was hard on them as well. What an awful and stressful experience, I left early. As for this hotel, you have a choice to pay for a similar experience, or go with a different chain. I stayed in a budget hotel (Candlewood near DIA and it was marvelous by comparison- and cheaper).

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    Rated with 2 stars
    Verified Reviewer
    Original review: July 13, 2020

    I don't think I should pay full price for a room when all the amenities advertised are not available. I also question why when I messaged them I was never contacted by them to address the issue. I really enjoyed staying there in the past but probably will not be back.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 19, 2020

    We stayed at the Four Points Sheraton in Tampa Florida. We had an excellent stay thanks to Naty and Patricia at the front desk who were very friendly and accommodating. The driver Louis was fantastic driver with great ideas on where to go. Room service was excellent. We were very satisfied with our accommodations.

    Alexander

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 14, 2020

    Do not purchase anything from this vacation club unless you like spending large amounts of money for absolutely nothing, not to mention the potentially crippling debt that lasts a lifetime and can then become your children’s debt. I attended this “presentation” that was supposed to last 90 mins but turned into 4 hours of negotiation because I initially said no to their offers. I was subjected to high-pressure sales tactics and felt I could not leave the presentation without making a purchase.

    During this presentation there was nothing but lies, the sales rep claimed the timeshare was a great investment that would enable me to rent and make a profit, what he failed to mention was that there was no guarantee I would be able to reserve the rooms during the timeframe I wanted or the fact that the company forbids the rental of their getaways; which was something he suggested I do to make a profit. He also did not mention the maintenance fees that rise every year and must be paid whether I go on vacation or not, so I am basically giving money away. They are nothing but scam artists who prey on people and their ignorance; their sales tactics are manipulative and illegal. Please if you do make a purchase read the ENTIRE contract before the 10-day cool-off period and make sure that this is something you want because it is very difficult to be rid of.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 1, 2019

    I contacted you guys due to I had no running water in the Sheraton hotel. Ok first you should’ve notified the guest. I was not notified. Ok then when I called down to the office about the water that was off for more than four hours and the patio door not opening and the Wi-Fi not working I was not offered a room. Instead I was very rudely talk to and he just didn’t even help with the Wi-Fi so I had no Wi-Fi, no running water, no back patio door open then instead of calling corporate I figured I will go ahead and you know try to talk to the manager. I called the manager today. He was a nightmare. Hung up the phone on me.

    Would not give me corporate’s number and then said that he did all this because I cussed at him so we hung up. No that’s not why you hung up. He hung up because he wanted to hang up. The only thing I said was **. There was nothing that was so bad towards him so and then I get offered for no running water and not being able to take a shower to go to work I get offered to upgrade to a Junior suite or discount room. That is very alarming that is the way that Sheraton treat their guest with no running water.

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    Sheraton Hotels author review by ConsumerAffairs

    The Sheraton brand began in the 1930s and now has nearly 450 locations across the globe. Sheraton is one of the 11 brands owned by Starwood Hotels and Resorts Worldwide, which was acquired by Marriott in April 2016. All Sheraton properties fall into the luxury and upper-upscale full service category.

    • Starwood rewards: Travelers can become Starwood Preferred Guests (SPG) for free and earn Starpoints, which they can use for free stay at one of Starwood’s 11 brands, include Sheraton, aLoft, W and Westin. SPG members also get extra perks, like free in-room Internet.

    • Baseball: Sheraton is the official hotel of Major League Baseball. Guests can watch the MLB Network, which includes live games as well as unique content like MLB Tonight, and they also have access to MLB.TV Premium to watch even more games. SPG members can spend Starpoints on game tickets.

    • Diversity: Starwood’s global initiatives include making sure it has a diverse workforce. In the United States, the company has partnered with colleges and universities to recruit minority employees and actively recruits military veterans. Their Advancement of Female Talent program aims to ensure an even gender balance at all levels of the industry.

    • Dining: Sheraton Hotels and Resorts have full service restaurants and room service. Their menus have been designed so that their dining options pair well with one of their available wines or seasonal craft beers.

    • Updates: Starwood is in the process of implementing an extensive plan to update and renew the Sheraton experience. Known as Sheraton 2020, the upgrades so far include a new bar menu and a variety of special offers.

    by ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Sheraton Hotels Company Information

    Company Name:
    Sheraton Hotels
    Website:
    www.starwoodhotels.com