Sheraton Hotels & Resorts Reviews

The hospitality industry should put the best and brightest up front to assist the guest, that did not happen in this case. We were disrespected by Jonathan ** and we don't appreciate it. Both of us struck our feet against the murphy bed frame while it was down. We are both senior citizens in our 70's with a handicap. Mine is obvious I walk with a cane because of double knee surgery a little over six months ago. Jonathan ** shows a lack of concern, poor customer service skills, and should be strongly considered for a different position like cleaning and repairing furniture.

We were looking for a place to eat inside the hotel and went into the unlocked restaurant . We observed a man, short 45-60 years of age near the far wall. She went over to him and he said, "What are you doing in here? You are not supposed to be in here.' His tone of voice was very angry and disrespectful. He asked if we were staying in the hotel and we stated yes and his attitude changed. We told him we were looking for somewhere to eat in the hotel and he said go out here and make a left. Again a Sheraton employee who is customer service oriented, kind, and helpful would have taken us to the door of the Library Bar, that did not happen. We made it to the Library Bar with the directions from another guest. The guest at this hotel are kind and friendly. The first two contacts with Sheraton employees were very negative.

The only bright spot at this hotel is the Library Bar. The servers are amazing, friendly, and very helpful with making changes to the order. The other employees in the bar would also speak in a friendly and sincere way when you entered of left the bar. The food was very good. I am requesting a refund in the amount of $684.03 because I did not receive the room reserved and the negative customer service.

The primary driving force for relinquishing the timeshare is the monetary relief it would sustain for us in these challenging times. Furthermore, our trust has been severely compromised by this company, leaving us with no interest in vacationing under their brand in the future. We believe there are far more transparent and cost-effective vacation options available. I kindly request your office to investigate this matter and provide assistance in extricating ourselves from this binding commitment. Your urgent attention and intervention would be greatly appreciated.

So after spending the entire night and part of the morning out on the streets the following day I booked in to another hotel which was around the corner and the apparent rule change didn't seem to effect this new hotel because I had a valid visa and Umrah permit. I went back to speak to the Sheraton about my booking and if they had taken the payment for this booking so that I could initiate a refund to which they stated they hadn't. But reality is they have done this to many guests before where they keep the payment and leave customers stranded in 40-degree heat without a hotel. Now to them, it's easy money, to customers it's their hard earnings.

I spoke to the help desk receptionist Sara, the Duty Manager Thamer and the Help Desk Manager Abdul **. All of these individuals couldn't care less about the welfare and safety of their customers and it seems money at any means is their target. Please don't take the risk of traveling such a long distance to the Sheraton to perform your religious rights as they have no fear of Allah and could potentially cause serious harm to yourselves and your loved ones. Very poor service and If anyone had died due to their lack of care towards their customers it wouldn't make the slightest difference to them. I am now going to proceed to escalate this matter to Saudi Ministry of Tourism and various other authorities, as I have all the screenshots and evidence to highlight this hotel's poor level of customer care.

Sarge started throwing numbers around like the lies most of these people told me here. He was not clear like the other guy and when I asked him to slow down or rewind so I can understand he didn't seem to like that he was not in charge. The best part is when he mentioned. The price which was at least $25000 less than what we were going to purchase. Not only did he create urgency BUT The act that was put on between the first salesman and sarge was worse, then the acting in a bad American port movie. It was insulting to make me feel like I was being played or hustled with the obvious act they were putting on. For example, when he told me about a discount. The sales rep said, "Oh my goodness, you're really doing that, I have never seen that before." Wow, take a photo at the same time. It's stable 2 years ago. And then 2 years ago before that. But the acting was really good and quite entertaining, and that's when they Lost the sale.

It's hard to trust somebody one after an hour and a 1/2 of being told it was a 1/2 an hour meeting. I told the sales rep to tell sarge to leave and simply answer my question. So my wife and I could make it decision. That's when the height tactics sales started. I understand the sales tactic creating urgency to sell a product. This is ridiculous. Even after when I said it was over. They said I have to talk to somebody else to get all of my discounts. Because the coupons they gave me were only temporarily. Another rep there Gabrilla said they would have to talk to their manager. This happened to be the same person who booked me on the timeshare meeting. Her name was Aurora. They said we had to speak with her on the phone. So she did then my wife gotten involved. Aurora told my wife set another to. Discounts are valve unless we buy time share once again another total LIE.

If you think that the airport timeshare people are pushy, rude, and LIE then wait till you sit through their 1/2 hour presentation (LIE AGAIN... this year took 2 hours again) but an hour of it was wasted trying to keep me there for what reason I have no idea because I already said NO because of the presentation that was worse than any other year I was roped into. They call your room at check in to sell you presentation then give you a flyer at your door first thing the next morning. Very pushy. I mean, honestly, after reading all of this. Would you trust them with 20, 30 even 1,000 of your dollars? I do not think so.

I've been coming here for nearly 20 years in this was a pretty rough year with the construction and what was supposed to be a 20 minute timeshare meeting that turned into 2 hours and then a bunch of lies about our tours which finally got resolved but it wasted 24 hours, I should have figured it would have been the same like years past. Where it's just a runaround to confuse you and a bunch of lies to get your money, nevertheless we will return Until the original timeshare runs out. And then we will avoid this place like plague.