Extended Stay America Reviews

Me and my family are displaced due to hurricane Ida making things hard to re-enter New Orleans at this time and everyday we been @ ESA NRG Hotel Mrs. ** went beyond to make us comfortable and welcomed. Is she an awesome and very hard worker and I can tell she values her job and the customers that stay here. Wish I could of gave her 20 stars but was only allowed to do 5.

To tell you how bad the management of this facility is earlier this week a long term resident of this facility was attacked by another guest's PITBULL. The staff member refused to call the police to help the woman who was attacked. Another guest who aided her had to call the police. The police and paramedics came and gave treatment to the woman. The other guests have complained about this person and her dog. The staff told police the woman with the PITBULL would be leaving the next day. 4 days later that woman and her PITBULL are still there and are harassing the other guests! The police again have been made aware and I am sure a lawsuit will be filed against this establishment and their staff! How any corporation can support this kind of reckless disregard for the safety of their guests is beyond believability! I hope the woman attacked gets a huge settlement!

We checked in on 2 May thru 21 August and had a number of major issues with this Extended Stay America chain...We paid a total of 300 for a pet fee which was to be used to reclean the room for the next customer BUT this hotel was sold to a new owner and they are going to totally renovate all rooms so they keep the pet fee in place to simply earn extra on it. Secondly, due to COVID we were suppose to have a room cleaning every 2 weeks BUT after 3.5 months we never had a single room cleaning. THEN the air conditioning unit started leaking water and flooded the carpet for over a 10 days with no attempt by the hotel to fix it because it was sold to a new owner.

I stayed at the Extended Stay in Charlotte North Carolina. The staff would not change out the towels. They never once offered any assistance to me as I was having trouble with the locks on the doors. They just kept giving me more cards to swipe the doo. People that did not have a room there would pull up and stay for hours. Every night it was loud and chaotic. Radio's blaring, people yelling, and drinking.. There was a woman with an SUV. She had 3 kids and for For 2 days these kids ran around the motel inside outside knocking on doors being Loud, and the staff said and did Nothing to stop it. There was trash laying around And when I left my trash outside my door the cleaning lady rolled her eyes and started saying something in another language. I have never had such a bad experience and I will never stay at another extended stay again in my life.

Terrible experience with this hotel. Called the night before my reserved stay to make sure I could check in early before I made the 12 hour travel through the night. Arrived at 8am the morning of the stay after no sleep from driving through the night just to be told I could not check in until 3 because there were no rooms available. I explained the situation and the front desk lady was extremely rude from the beginning saying she doesn't know who I talked to on the phone because it wasn't her. We were told they had no contact with their housekeeper and didn't know when she would be coming in to start cleaning rooms. I asked for the manager's number and was told they couldn't give out the number. I was told they couldn't clean a room for us without manager approval yet could not get ahold of the manager.

At Extended Stay Woodbridge NJ, Management Does not care to correct fixable issues. I stayed for an extended stay and was entitled to rate adjustments. Management and guest relations are not helpful. If a hotel is called Extended Stay then allowances should be made for people that Extended their Stay consistently. I also had a bank discrepancy when someone swiped my card without authorization. I contacted my bank but esa has not helped me figure out how this happened. As a journalist my first thought is to put pen to paper. As a guest I am saddened. The rooms are decent and the cleaning staff is top-notch, but what does that all mean if management don't value the complete guest experience. The prices are about $100. a night which is around the same price as other hotels, unless you like the area find another chain until they get the kinks worked out in that establishment.

First, the cleaning service ESA is to provide does not happen. Your room is supposed to be cleaned every 2 weeks. For the last 4 months I have had to go down to the front desk each time to remind them. If I am lucky it gets cleaned the following week, again if I am lucky. They're so poor downstairs they cannot even write my room number on a piece of paper - it’s called a schedule. Further, they allow people to throw their bags of garbage in the hallway rather than take it to the trash room.

Disgusting place. Reeked of marijuana to vomit. Asked for a room change. The second room reeked. Old. Threadbare. Dirty. Absolutely uninhabitable. Shameful. We had a Our lovely cavalier dog, and we tried so hard to remove ourselves. But we were stuck, as no one would take her. Do not stay here. Beware!

breakfast (?) Poof. Gone. Their cleaning crew (?) Poof. Gone. As long as they presented a clean (pretend front) in the lobby, that was all they needed. And now the penny pinching manager could cut payroll (increasing her profit sharing? Unknown).

We worked it out after a nice chat with employee at front desk.

My mother has been staying at the Extended Stay America in Malvern, PA since early 2020. Her room phone has not worked well for at least the past 6 months. The line keeps disconnecting while actively on the phone something I’ve experienced firsthand. The phone has been replaced at least 4 times, multiple complaints have been made to the front desk and even to ESA via Twitter but the problem still persists. ESA shouldn’t charge paying customers for using a defective phone line service. Money needs to be refunded to my Mom for the multiple line disconnects and phone service should be fully repaired.

This hotel has cockroaches, and they say they will spray, then don't. They said they can't change you rooms because the cockroaches are running from room to room. Drug needles littering parking lot, broken glass, trash cans overfilled not being emptied. Unsafe for you and your pets. The Regional assistant manager has no manners toward guests whatsoever. He is very rude when you approach him with any issue, very unprofessional. Best to take your money elsewhere!!!

I would like for someone to review my complaint at their earliest convenience possible please. My name is D.R, in the month of April of 2021, my family and I stayed at Extended Stay America Hotel for a few days. I had never been more humiliated and degraded by the front desk staff of any place like I was on April 29th, 2021. To the point where front desk not only humiliated my children, my mother and myself to the point where San Dimas Sheriff was called to kick us out on the street with all of our belongings due to a “miscommunication” error between the front desk staff.

We have been staying here for a few months while looking for an apartment and getting adjusted. We have stayed here before and had a wonderful experience however this time the service is horrible and the employees will do what they feel is in their best interest. We have gone without plumbing, been yelled at in front of other guests, overcharged, and that’s just the tip of it. It’s frustrating and aggravating when an employee who works here looks down on you for staying here and makes you feel less than. I’ve tried to talk with corporate and gotten nowhere in any of the situations that have come about with the issues.

After this reservation I will never stay at one of your hotels or should I say motels again. Make a reservation (as seen above) and when you arrive, you get, "Sorry I don't have a room for you" and corporate doesn't check with the hotel, they just make reservation that the hotel can not keep. I showed up with my family and dogs and was told on a Friday night that all they could do is cancel my reservation so that I will not be charged. Can you believe it?!!! I am going to get charged if I don't cancel a reservation that they can't honor.

First, I would like to say that this is the first time I have stayed at Extended Stay America. My wife and I move out of our nice 3 large bedrooms apartment and decided to go and live in a Extended Stay before moving to Germany. Second, I would like to thank those at extended stay who do their best to help and make things go smoothly! These are the ones who should be commended for their hard work. One thing I will say is that the manager at this extended stay have tried to resolve most of these problems. But sometimes, their hands are tied and this where a lot of the problems are with. Third, the COVID-19 virus has had a big impact on the way things are run at these extended stays and even other hotels.

Affordable and convenient locations that provide an ample amount of space in their rooms with the necessary tools/amenities while being accessible to various services, restaurants and recreational venues. They usually provide shuttle service that is great for when on a weekend trip or quick-cation. Service is not always consistent, as each location can be quite different, but they're usually satisfactory for what I'm paying.

Nice and clean room. Great customer service at the desk. The hallways were very nice and clean, the room was spectacular. The sheet and bedspread looked very clean and not used it yellow. I would stay here whenever I need a place to stay out of town.

DO NOT STAY HERE! I never leave bad reviews but my experience was so horrible I have to. I booked on Priceline and arrived at 3AM. When I got to the front desk I was there for 10 minutes and no one came out. I had to call the hotel line for someone to come out front. She (Bonnie) hung up on me. She came to the front and said “Oh we overbooked” so there was no room. This was highly unlikely considering I called the next day and the hotel had no history of being overbooked, nor did Priceline. I asked if I could use the public restroom in the lobby since I had been driving all night. She told me no only employees can and sent me away. She charged me $110 for my stay that I DIDNT EVEN HAVE. She didn’t recommend me anywhere else. I just had to drive until I found something. WORST CUSTOMER SERVICE EXPERIENCE OF MY ENTIRE LIFE. HORRIBLE. HORRIBLE. HORRIBLE. DO NOT STAY HERE.

The Extended Stay America hotels are among the cleanest and quietest I have ever stayed in. The workers from front desk to cleaning crew are friendly and make you feel that they really care about you and their jobs. When I have a choice I always drive in to the Extended Stay America facility.

I have stayed at hotels and motels in this country and out and I have never stayed in a place that did not clean your room or at least ask if you wanted it clean. And yes I have stayed at other extended type hotels that I have never had to ask to get room cleaned. If you do want it clean you have to pay for it. If you want towels you have to talk to office to get new ones. No one dumps the garbage either. On top of that shelving falling down or not usable. Curtains that do not close all the way. Shower heads pointed at wall and not able to turn toward center of shower so you have to stand up against the wall. No ways to sweep floors or do your own cleaning. And they want the same price as those that do clean your room so why am I having to pay the same rate. Biggest joke in the hospitality industry. And it isn't mentioned till after you pay and to find it you have to go deep to find it.

My Stay: I stayed at this hotel for 5 years and 2 months (12/03/15 to 02/19/21). I am a Registered Nurse. During my stay, I encountered 3 managers and the last one proved to be the worst. I was a loyal customer and when I made the decision to move out, the new manager would not hold my mail for me to pick up until I could get everything sorted out. This is how they showed me appreciation for my loyalty. If we can not make money off of you anymore, we have no more use for you. Matter of fact... we are going to create an inconvenience for you.... I hope you find peace and joy in doing so.

For the past 2 months at various hotels in South FL. They have all been friendly and clean rooms. One of their hotels I’ve grown fond of which is on 1401 W Mc nab rd. Tyshawn is very attentive & customer service friendly. Dealing with the public can be at times difficult. However all of my experience there has been great! Managers are friendly as well. Hands down this particular location in my opinion is the best one!

My husband and I have been staying at the Extended Stay America in Waltham Massachusetts (52 Fourth Ave) and they have been wonderful. We have had the pleasure of meeting the property manager (**) who is kind and willing to help with anything you may need. The assist manager to our building (**) is truly a kind and compassionate human being. She helped us reverse our taxes since our stay was over 90 days. She always has a kind word and a smile for everyone. The Assistant Manager at the other building (**) is also a very kind and compassionate person. Even if she is not at this building she is always willing to help. The staff makes you feel comfortable and at home. We see ** the most as we stay to ourselves but each and every encounter we have had with staff is pleasant. If you need assistance they are there for you. This is an excellent place to stay if you have long term requirements in the Boston area.

Today is my first day on a Extended Stay America hotel at 2100 Featherstone Rd Auburn Hills, MI 48326 United States. I know is not a 5 star hotel but at least the room had to be clean and it wasn’t clean at all, the kitchen and the restroom were so Dirty I had to clean everything, the kitchen was broken missing parts, I wish I could post the pictures I have!!!! I haven’t try the stove yet or the microwave, I hope it will work. So disappointed with this hotel.

Arlington TX, Six Flags Location - Wish I could give NEGATIVE Stars. Very bad customer service. Extremely RUDE front desk person - Tanisha. We were confirmed for a 2 bedroom suite by Extended Stay representative. On arrival we were told the suite was not available. No other options were give to us. Was left stranded with 2 kids. Called customer service and guest relations and similar poor response from all. Was told GM would call. No call received. Everyone kept pointing fingers at other and nobody claimed responsibility for the mistake that left us stranded on a winter evening. Will be taking further action. Stay tuned. Please never book with Extended Stay particularly if you have a family with kids. Reservation number **.

Staff was excellent. Rooms well kept with extra cleaning. Kitchens easy to use. Ended up staying longer because of convenience! Katrina, Melissa, Maryanne, Mildred, Helen, Paulina, Lou - Thanks for taking good care of us!

Paid for a Queen studio through Priceline, got to hotel and they said they didn’t have those but would upgrade me. What that meant was they gave me and my wife a room with 2 single beds. Yes that’s what I wanted, to sleep in separate beds. Contacted Priceline and they spoke with hotel and the hotel said, "No we upgraded them and we didn’t give them a room with 2 smaller beds." Wish I took a picture. Keep up the unprofessional work hotel and Priceline. Don’t use either of them. They wouldn’t discount or anything. I hope this costs them by others reading this.

I booked into Extended Stay in Los Colinas, TX. The room was smelly and not clean, there were pubic hairs in the bath and the sink. I checked out early and called the front desk to check me out, which they politely did not!!! After calling back today they agreed to check me out today... However proceeded to charge me for three days. This companies service is way below par, and very rude! I would not suggest booking or staying with them. I will be posting reviews on multiple platforms. Thieves!!!!

The staff here at ESA 4709 Plano Pkwy is outstanding. They were very prompt in providing/fixing any and all issues I encountered. I also liked how they refund the room tax after 30 days so I was able to stay free for a few days.

When I "moved into" Extended Stay America in a Sugar Land with my three kids I had hoped for a little peace and time to get back on my feet after having lost my home and having enough courage to finally leave my extremely volatile message. I knew going on that ESA is not a five star luxury brand but that didn't concern me. It put a roof over our head and finally began to start over. And that's where things unraveled.

The very first thing that I like about the hotels are the kitchenettes with full refrigerators, a stove and microwave. Prior to the pandemic the housekeepers would ask me if I needed anything weekly. The attitudes of the managers, maintenance and housekeepers had/have nice personalities. The room that I am in has a cushioned chair for a visitor, a desk with a lamp and chair for a printer and a table with a chair to eat on. A closet space with a curtain to enclose things with an ironing board and iron. The room is modified for me a disabled with ample space and proper modifications to accommodate us. I have enjoyed my six months stay and the clothes or rack to move belongings help tremendously.

The parking lot is filled with drug dealers each night. People sleep in their cars. They do not follow Covid-19 safety measures. They had 42 fire alarms the 60 nights I stayed; they cannot fix this issue. Dirty supplies were given to me for the kitchen and I had to wash everything. Housekeeping is done every 2 weeks and they often just don't show up. I dealt with 6 levels of management to no avail. Filed complaints with BBB, Attorney General's Office, etc. Local Fire Dept has made 83 calls to false alarms at this location in the first 9 months of 2020. They told me it is the worst hotel in the area and they have many overdose calls.

Booked on Priceline.. Got accosted by male and female ** and ** dealers.. Was afraid to stay and left at midnight... Priceline or Extended Stay America in Jacksonville would not refund any money.. Without sleep. Had to drive over 2 hours... Do not stay here.

I have visited both the Wildwood and Inverness properties; and both properties smells like cigarettes and smoke. Some guests snakes in their rented guest rooms. And both guests and employees smoke at entrances and exits, in front of the buildings, on the side of the buildings, near windows of guests. I am going to research both Jefferson and Shelby County Smoking Ordinances as it applies to nonsmoking places because during this time of a major pandemic and many guests have allergies and respiratory issues smoking should not be allowed inside nor outside or on a property due to respiratory health concerns.

We stayed one night at this horrific hotel (Maryland Heights, MO., Westport Central location) on 8/2 and left on 8/3 and were charged 93.64 to our credit card. I am a life-long non-smoker. I always reserve non-smoking rooms when we travel due to my extreme allergy to smoke. My husband and I had driven for two days to get to St. Louis on August 2nd, my mom's 87th birthday. We have been very concerned about covid-19 and are moving here to help care for my elderly parents during the pandemic. We have never encountered such awful treatment at a hotel that has prompted us to seriously consider legal representation and local news investigation.

I love you all so much and know that one day when I have my home you are more than welcomed to come to it. Thank you for your patience and loving attitude. Thank you Jason for being the number one employee who always has my back. You have a pure heart and I will never forget you. Everywhere I go I mention Extended Stay America because this place has truly given me what my own mother doesn’t. Thank you for being there for me in these hard times. I promise to be grateful in any other city or state I end up in.

This Extended Stay was great! With a welcoming staff, friendly customers and great rooms I was very lucky to stay here. I was even allowed to one up and get a better room on account of how full things were, and no need for a transfer. Extended Stay America continues to be one of the very best and this one especially good. Thank you again!!! -LT Falcon, 4870 Calle Real, Santa Barbara, CA 93111, Extended Stay America. America's Finest!!!

They went above and beyond with making sure my family and I stay was great. Anything that I needed Justin took care of it, I highly recommend this place to everyone. My room, the hallways and outside was always clean. I love it.

First of all, this is my second time staying at the Extended Stay America Hotel in Merriam, Kansas. What made most of it tolerable was the Manager (Shelley), who always went the extra mile, and when she couldn't, she explained it very well. We stayed there for a whole year, and had a pretty good stay, considering the other workers, like "Mel," a woman who shouldn't be allowed to represent anything having to do with providing service to others. That being said, we came back to the Merriam location thinking Shelley was still there, but she was gone, and with new people working there, you have to accept that it takes time for new people to adjust. This applies to all the staff, except one - "The Night Staff." Here's what happened:

I'd like to comment on the previous review to start. The person doing the review was not aware of Extended Stay's policies, and didn't read the numerous signs or hear what was said over the phone, or while he was being checked in. This hotel is geared towards people who are staying for longer periods of time, and therefore are not requiring, or wanting, housekeeping services many times, like myself. So you do need to exchange towels at the front desk, and some rules did change due to Covid-19 as well. We all have to make adjustments during these times, and cannot hold the hotel accountable for this.

I have been staying here for 2 weeks now and not once has the room been cleaned. I called the front desk and asked to have fresh towels brought up and was told that if I want clean towels I would have to come down to the front desk, bring my dirty towels and they will give me fresh ones. Why are we paying over $400 to stay at a hotel to do our own housekeeping? I work the front lines and stay at a hotel to have housekeeping taken care of but I was wrong to stay at this chain. Don't stay here. There are better places to stay who actually know what housekeeping means.

First of all it is always very loud here. You can't just enjoy some rest like people do at hotels. The staff at the front desk is always visiting and loudly laughing and very loudly talking at all hours. There are people sitting in their cars with very loud music at all hours. The "breakfast" isn't even available anymore so we have nothing. There is only 2 burner stovetops and no ovens. The refrigerator is way too small to hold anything. Because it is in our budget, we stay and deal with it for now.

Booked a reservation online, Reservation was completely ruined! Extended Torture America then routed our call to a foreign country where rude representatives offered no help and even after explaining we flew 10 hours we were forced to find a new hotel at 1:00 A.M. worst experience ever! Save yourself the stress and avoid this place!

To say I’m offended covers about 10% of my “experience. Took a new job in JAX, FL. Moved into an Extended Stay America so I wouldn’t have to eat at a restaurant for the duration. Checked in at 12 midnight so gave the innkeeper a break... Asked for plates, pot, pans, etc. Never received anything. Three weeks later I traveled for a week (but still paid for lodging). It was more paying for storage of my stuff. When I returned...no housekeeping, after 3 weeks NO housekeeping. When I asked for it, they said “too late now”!

My 1st problem with the manager was that she kept coming to our door accusing us of smoking. The 1st time my husband let her in, the second time I said no. The manager says to my husband "I know you smoke so". We don't smoke cigarettes, however, we were getting accused of it, even though our room doesn't smell of smoking. Then she saw that we had candles and asked why, I stated because there's dogs in the hotel and I don't want to smell them. The next day she typed up a complaint that stated we couldn't have any open flames in the room. So we abided, then my husband and I bought electric candles. The entire hotel smells of dogs and cigarettes.

Extended Stay America Torrance was worst than staying in a Skid Row hotel downtown Los Angeles. Babies, children, pets, and me too were regularly loaded from **, **, and lead. Then the regular flow of prostitution, and roaches. Parents should NOT bring any child to this hotel. You should be compensated for toxic exposure, and filth! I reported them to the corporate office but no response. Their shareholders make millions from the public but do nothing to protect guest. They are glorified White collar pimps! God will give justice to His children. Beware of this hotel and know you are funding baby haters, pimps, and slum Lord's from Hell!!!

My husband, daughter and I have been living at The Extended Stay America Hotel on Champions Center Drive in Houston, Texas since August last year. We have had no incidents up until now. On Saturday evening 02/01/2020 I got back from work around 8.30pm. I parked in a spot where I have parked before and where other vehicles sometimes park, when there is no other parking spots available. As I said, I have parked my vehicle here before and have been told by more than one manager on duty that it is fine to do so, (that is, it is not illegally parked). I have pictures showing where my vehicle and where other vehicles have consequently parked.

So before you stay at this branch for an extended period of time. You should know the laundry here is cashless. The laundry in Fremont, Ca takes quarters. The laundry in Union City, Ca takes quarters. Both of the locations in Chattanooga, TN took quarters. So when I went to the ATM and spent $3 to take my last $20 off my debit card on my way from work to do laundry. When I got to the hotel in Kansas City, Mo and went to the front desk to get quarters and laundry soap to do my laundry.

The hotel had a tobacco smell. The whole hotel had a terrible odor. The female customer service rep non-caring attitude. When I called about the WI-FI room hook up. When I ask for the kitchen utensils to warm up my carry out food they were dirty. The telephone in the room was broken. The mattress in the room very firm. Plush is better. The best thing about this Hotel is the Housekeeping Staff, please give them a raise in pay. The hotel has no elevator service.

Tried to check in after reserving a conjoining room the day before. Took 25 minutes for the staff to ensure us there was no conjoining room there to finally figure out the room was not indeed booked, and was indeed was reserved for us ...and was a conjoining room! Then tried to get a copy of my key in a.m. after waiting for staff joking around in the back, but cant get one because I dont have my i.d on me but have already stayed a night. Staff was able to give me another key the night before no problem, no i.d. Seems that nobody really knows what is going on. I can see why others gave 2 stars. The nicest piece of my experience here was that it was clean.

Spoke with a representative named "Sarah" (Guest Relations: 1-800-804-3724, option 4) who neglected to properly find overcharges and due credit to our credit card amounting to more than $127.00. When asked for why these mistakes occurred, representative "Sarah" stated in a cool, sly manner, "I'm sorry but I can't find what you're talking about." She then proceeded to become accusatory and manipulative to the extent of rationalizing overcharges with "you people were no-shows," "you people changed the number of guests during your stay." We did none of these things other than simply changing hotel locations via Extended Stay Customer Support assistance.

I've stayed at the Extended Stay before and with the great service, so my family decided to return. Unfortunately, this time it was not as pleasant, and it was due to poor customer service by Management. We Reserved to stay through December 9-19. I had to check out earlier than I anticipated on Dec 16th, due to the fact that I did not feel comfortable staying at this establishment because of the treatment & incident that happened, see details below:

My family and I have been staying at ESA since July 2019. We endured so much from the staff. One particular incident that happened was on a particular day I went to get breakfast from dining area and locked myself out the room. I proceeded to go to front desk and ask for another key only to be told by front desk staff, "I CAN NOT MAKE YOU A KEY until bill was paid for." Mind you it’s around 8:50am and technically if you are staying you need to pay before 11am. I proceeded to get a lil hostile and stated, "SO YOU MEAN TO TELL ME YOU CAN'T MAKE ME A KEY AND MY BELONGINGS ARE IN THE ROOM & it’s way before 11am," and she said, "No she's only folllowing directions." So I left and made the statement to another guest of the situation, so needless to say she brought a new key to the door!

Doing business with Extended Stay America is very much so, Not Recommended! Page space is too small for a full description of the horrible injustices and extremely nasty, substandard conditions. Too many properties are dirty and disgusting and yes, they will do everything possible to grab and hold your money. I was presented with rooms not even suitable for animals. I rejected three room offers, did not stay at all, and now nearly a month later, they still have my money, with excuses such as, the only person with refund authority is on extended vacation! If you choose to risk your money and health by dealing with this company, contacting your legal service first is highly recommended.

I made a reservation by phone (I called and spoke with a gentleman at the individual hotel local phone number) for 4 nights on the day I wanted to begin my stay. I received a confirmation email. My husband and I were late getting to the hotel. When we arrived at 10:30 pm We were told that although they had the reservation they had no available rooms. The person on duty asked "didn't someone call you?" (I received no call). They also said that, although I called their hotel #, that they had no men on duty that day so I did not speak with anyone at their location. The staff told us we would have to find another hotel, which we finally did but were not able to do so and check in until nearly midnight.

So I'm not sure if this would be a review for this Hotel or for Priceline, but the outcome is the same. A few weeks ago a friend and I made reservations for this Extended Stay in Roseville CA. We both did a road trip to this destination. I was a few hours out and wanted to call the desk to inform them that I might be a little late to check-in, but that I was coming. At this time they informed me that they overbooked and that I didnt have a room.

It was imperative that I had WiFi and I was assured they had free WiFi. I took all my luggage to the room and about an hour after arrival tried the WiFi, could not get online. I called the front desk and he was not able to help. He told me I should go next door to the fast food place and use theirs. I left and got another room somewhere else. I returned the following day to speak to the manager Dennis. I was insulted and treated badly, he’s very rude. I did manage to get my money back I would never stay there again! This was in Gainesville, Florida.

I was staying at the Henrietta, NY location (Rochester, NY) April-End of Sept. There was an ad on Craigslist to stay for $849 for the month so I booked it but they told me I could only book for 30 days (that was the minimum stay requirement so off the bat they screwed up). Called back guest relations. The woman apologized and extended the stay and must have said I had a service animal so I wouldn't get charged for the inconvenience I went through at booking. I didn't find this out until September after I extended my stay and they gave me the option to get free nights or waive the pet fee from June-Sept. (more on this later).

I would just like keep to say how wonderful the management team has been since staying here af the Extended Stay of America (Salisbury Rd Jax, Fl). The General Manager is a pets personable and most always smiling. The common areas and the room are very clean as well as very little if not any trash in the parking areas and surroundings. Out of all the locations in Jacksonville Fl I would most definitely choose the location on Salisbury Rd.

We stayed at 2 Extended Stay hotels in 2 states within a month. We were satisfied with the accommodations at both (though they did over-charge us, resulting in several phone calls) but my complaint with the company is over the wifi. They boast of FREE WIFI, but the quality of that wife is minimal, & at the first S.A., it was terrible; kept dropping repeatedly, day after day.==we stayed 6 nights there. But my real complaint is because of the spam we've received since staying there, & I KNOW this is where it's come from. Every day, we get spam e/ms regarding insurance, mattresses, LeafFilter, Roofing, EZAutoWaranty, WeedKiller Lawsuit, & wait, there's MORE! We got a flood starting after the first stay, & then again after the 2nd stay, they started again & have never quit. Yes, I do delete, but I think E.S. should stop selling our e/m addresses to these spam-senders. Any one else experience this?

One of the first things we review with clients is a hotel's cancellation policy, and this one looked like my clients could cancel two days before their stay for a full refund. But when my clients had to cancel the reservation due to an injury, Extended Stay billed the full amount for the room. I assumed it was an oversight, but their response was shockingly rude and even childish. "Yes, it says they can get a full refund if they cancel before the date, but what is the YEAR of the date?" the manager said. Sure enough, the cancellation date was a few days before my clients stayed there, but a previous year.

Poor service. The room they gave us had a cigarette ashes in the sink. After finally getting a room (that took 45 min because they only had 1 person staffed), we originally booked five days ended up leaving after 2. And when it came to refunds the gross misinformed lady did not know nothing about how to refund our 300+ cash at time of departure. Rather said they didn't have the cash on them. It's been two weeks and was just told that it'll be 20 days before they refund any money. Didn't even have record of us staying at the hotel!! I will never stay there again. I don't recommend you take yourself or your families anywhere near these places!!!

If you are a GENTLEMAN, try to avoid this hotel at all cost. This hotel is running by a bunch of deceptive and fraudulent management and is very UNSAFE/UNHEALTHY. They have numerous problems and if you complain, firstly they shall lie/play with you and will NEVER FIX ANY ISSUES. But if you keep on complaining about unfixed issues and NOT READY to STAY with all of the HORRIBLE ISSUES, They Will Make a FALSE COMPLAIN TO THE LOCAL POLICE AND FORCED YOU TO VACATE.

Been here for quite a while. Now on the 6th manager of the motel. Things started well, but have been getting worse lately. The wifi just sucks. If you can stay connected, it is terribly slow even if you upgrade. They changed it a couple of months ago and no one cares. Also we end up cleaning the room ourselves as all the new maids don't seem to do anything but change the bed linens and bath towels. Would not recommend to stay here.

We paid for a 7 day stay for our son. He is waiting to get into his new apartment. This is the hotel in Waltham, Ma. The cleaning person stole some of his belongings. I called the corporate office and they don’t care. Surveillance cameras show this person was the only one going in and out of the room. DON’T ever stay at an Extended Stay America Suites.

Hello my name is Joe and I stayed at the Extended Stay in Bethpage New York. I was there with my fiancée as to Temporary for 3 months just until the apartment we wanted to move in was completed. Started from the beginning when I got an email from the salesman telling me to pay one price. I got there it was $500 more. I argued it out with the email but apparently I lost. Then the first time that came in claiming we were smoking cigarettes. Yes I am a cigarette smoker. I smoke Marlboro 100s. I clip half of them. I put them back in my cigarette pack and yes my clothes do smell of smoke. They clean the short lashes. My fiancée is a spiritual worker. She likes Sage incense and candles and stuff like that. The place stunk like smoke when I first moved in there. I give them a tip on something that was going on 3 Doors Down from the front desk because it was not a good scenario for my fiancée and I. They look into it, confirmed it and thank me for it.

Do not sign up for the EPP program, we have to leave in 5 days and we are stuck paying the full month. They don't care about circumstances. Also there have been ** needles and razor blades outside. Dog crap everywhere and car fires.... Never again.

Over this past weekend, my mother and I book a room for one night at the Extended Stay America Hotel in Carnegie Pennsylvania, close to Pittsburgh. We booked the hotel room over the phone, the grand total was $148 which is high already but because of the local events it was a little higher than usual. During our stay the hotel itself was lacking in appearance compared to other hotels of the same chain. Upon checking in, when we entered our room we noticed that the carpet was filthy full of stains, and obviously not cleaned in some time. The refrigerator was old and outdated and also had accumulated mold and black dirt all along the seal. The writing desk with computer chair with filthy the bottom base of the chair was covered in dust.

We stayed at the Extended Stay America- 1040 Lake Mary, Florida. The room lacked a phone and chairs. The fridge was dented and dirty on the outside. A cockroach was found in the room. The pool patio had ants from food left out for what looked like days. The worst was the $250 smoking fee charged to us. We are nonsmokers. They claimed to have evidence and the email stated it was from room 305. We stayed in room 307. I contacted corporate and the local hotel. Both refused to refund the $250 smoking fee. I stopped payment through my bank.

I chose to spend my 30th birthday at the Extended Stay America in Santa Clara California and this hotel was the worst experience I have had at any hotel motel bed-and-breakfast etc. They have bed bugs. And not only do they have bed bugs they have poor customer service. They put me in two different rooms. The second room they wouldn't even give me a key for, just told me to stay inside. And then when I found bed bugs in the second room as well I demanded a refund and it has been a week since then, and I still have not received anything.

Terrible dirty floors, bed, toilet, furniture, should of been non smoker room. I have photos definitely smoking, this was a second room. Apparently all rooms must be smoking, I am a cancer survivor. Too exhausted to move.

I stayed at 6330 Peachtree Dunwoody on June 17, 2019 and was bitten by a bed bug. I told the general manager and he told me to leave the hotel. I have pictures of the bed bug and bite on my wrist. I needed medical treatment. I have the bed bug in a plastic bag after killing it.

WARNING! Never stay here. Besides having roaches and blood on the sheets, I booked 2 rooms, but only needed 1 room when checking in. The front desk clerk told me that I could cancel the room and receive a credit. However, they lied and would not give me a credit. They would not honor the front desk clerk told me. Thus, they got to keep revenue for 2 room and was able to rent the room out to another person. The hotel was sold out so there wouldn't have been a problem on their part. They certainly don't put the customer first here. Don't waste your money here.

I stayed at this hotel for about a week. I had fleas in my room, it is a pet friendly hotel, maybe that was the reason why I requested another room was not giving one. Had to live with it , unfortunately. Also I had visited another Extended Stay hotel and the staff clerk said the rooms are available on a first come basis. I arrived before someone else did and we both booked. However she got the room and not me.

Horrible exp. I arrived at the front desk to register and there was a line of people trying to check in while the front desk person was getting pots for other guest. The next day I woke up to use the restroom and realized the toilet was dirty, literally! I went downstairs to get coffee; no cups and no food. After I requested pots and pans and to have my bathroom thoroughly clean I came home later in the bathroom was still dirty. No pots and pans!

Checked in the hotel at city view. In the beginning the staff was very friendly, but as I stayed you could see a change... Ok first let me note the building smells horrible. The cleaning ladies were all Hispanic with nasty attitudes that kept walking in our room, notified front desk. They didn’t do anything about it. You can’t get clean linen or towels after 11, so if you work you're stuck. The housekeepers won’t give you linen off the cart because they don’t wanna have to restock it. Rooms are filthy. If you stay it’s a must that you bring your own linen and cleaning products. The lady at the front desk was very wispy washy first saying that they could not take our cards for payment no longer so they knew we would have to leave because of the payment situation, but when I spoke with her it was something totally different, now she said we have to leave because our room is very trashy, really.

Please do not ever stay at this hotel company. They lie and steal your money. I was told I could cancel within 24 hrs which I did try and was told no. It escalated to corporate with no change. Employees on the front line at the hotel said it was not an issue up until they tried themselves. We are now paying about $330.00 Canadian for 2 nights and we will not even see the hotel. This company is only about making money. Customers are not right and they will not help nor do they have a heart. Corporate bullies, you are better off to stay in your car or a tent instead of spending your hard earned money at this hotel.

Booked 3 months in Kennesaw Ga location. To qualify for reduced rate, you have to pay monthly in advance and no refund clause is used. We lost our contract 5 weeks into the job. I paid the second month in advance ($1,495) at the beginning of the 5th week. Despite my offering to supply documentation that we no longer had a job there and offering to pay the regular rate for the week I stayed, or my request to keep the balance and use it toward a future stay, the hotel manager and customer experience agent were not interested in refunding the remaining 3 weeks.

Extended Stay America, Lackland Road, Maryland Heights, MO. With the exception of the general manager, the employees at this hotel are friendly and helpful. However, should you choose to stay here and find yourself being harassed by an unregistered guest from another room, don't waste time taking your problem to the general manager. He'll tell you that he doesn't want to hear it. Should you insist that he does hear it, he will kick YOU out, and call the police on YOU before you can even pack. Additionally, he won't refund you what you are owed.

Small issues - No washcloths in the room, toilet had to be flushed twice to get the desired result, couldn't open the window and promised maintenance help still hadn't shown up 24 hours later when we checked out. BIG ISSUE - During a recent stay at the Fremont-Newark Extended Stay our credit card number was stolen. Either they had a dishonest employee or there was a scanner on their machine. I made numerous calls trying to reach the manager to report what had happened and was told over and over again that the manager wasn't available.

No coffee in the morning, broken machine. Dirty. Broken faucet. Was smelling cigarettes. They clean a room once a week so you have to use the same towel for a week. Terrible experience. I will never stay in this hotel again.

They took 625 from my account because they say they found a cig butt on the window pane in their SMOKE FREE facility. It was smoked out in the halls and I don't smoke, never have. The lining was dirty and bathroom also. There was a lot of traffic on the back of the hotel. I did not stay overnight. I was too afraid.

The place was ok, could have been cleaner and better maintained. When I arrived only the lobby smelled nice, the rest of the hotel smelled like weed and cigarettes smell was being piped into the ventilation system. People were loitering outside all hours of the night, kinda freaked me out. I was staying here due to my house being fumigated with a pet and I am a local in North County San Diego & Carlsbad is usually safe and a great area. I was disappointed that the beds stated they were queen size when I would of bet they were double beds.

I stayed at Extended Stay America in Red Bank for 9 days and it was great! This is not a fancy place, but more of a cozy, warm place with everything you need to settle in and do your thing. First, the staff is fantastic! Thank you Donnie and Nadine! Both wonderful people that made me feel at home. The room was spacious, bed large & firm, kitchen spacious with fridge, stove, microwave and sink, good heater with thermostat, nice big windows that open, good size flat screen TV, several lamps and 2 comfortable tables for eating and work. Even an easy chair you can relax in. They don't fill the room with stuff. Instead they give you a list and you just ask for what you want at the desk (glasses, toothpaste, full set of dishes, towels, etc.). I like this much better than frills I don't need that come with a heavy price. This hotel is very reasonable, the longer you stay the cheaper it is. Highly recommend!

This is the Motel in Boca Rotan. First off they didn't have our room that we reserved so they gave us a different room but it was already occupied. They finally came up with one and it stunk of mold and musty. The AC didn't work unless it was turned down all the way to 60 degrees. Microwave didn't work. They don’t come equipped with plates, cups, silverware etc. I went to throw garbage in the trash can and there was a used ** bottle in it... Never again and I will tell everyone I know to never to stay at any off these motels.

The property is in disrepair, the rooms are dirty, and have bugs. My chair was broken, the TV barely functioned, and there was no guide. I am relocating for a great position at Northside Hospital and arrived back after a 12 hour shift to find my room dirty and the bed unmade. The kid at the front desk thought it was funny and insisted my room had been checked off as being serviced. The shower head is broken and keeps sliding down, reminding me of a creepy movie where the manager uses that hole to film women in the shower. You have to beg for towels, soap, and even toilet paper. The only convenience is the shopping center in the front. I would love to post on the hospital bulletin board for all 9000+ employees at Northside to NEVER recommend this place.

I had the best experience with the front desk staff members at the Extended Stay in Arcadia, CA. Patty was very pleasant and attentive to what I was saying about my experience. I had stayed in other Extended Stay America, so there were certain amenities I looked for. Patty listened and assured me that the hotel was undergoing renovations and if I revisit in the future, I would not be disappointed. I believed her and told her I would definitely come back. The GM (Theresa) was so nice and accommodating. I look forward to my next trip to Arcadia, California and staying at the Extended Stay America.

Room not up to par - Exterior refrigerator room 254 covered with dust. Was moved to room 371 which had rust on refrigerator as well small ants on counter near micro3. Reported incidences to Extended Stay but Priceline would not refund money. Will be filing complaint with Extended Stay and Priceline. Shame on you both.

Booked hotel, asked to move date up by one day after booking 48 hrs earlier. We booked a month and a half in advance!!! They would not cooperate. I will never use Extended Stay America again. After using them repeatedly on our travels.

I had a little mix up with housing. The general manager called me after I contacted customer service twice, told me I was lying that from general manager yet she never got off her butt to come to the room to check. I was there January 6 to February 1 2019 lot of money. I'm moving into my new home Friday he even told me I couldn't stay. 63 years old disabled support dog. Ha! Welcome to Peoria. Ladies that clean very nice but only every 7 day or pay. That's ok dont mind cleaning. Customer service would not talk to me nor would his boss.

I will NEVER stay at this hotel again. It was the one on Gainsville, Florida. I’ve stayed there before and that time was ok. But this time was the worst. I was an hour and a half late checking out but informed them I was just waiting for my uncle to book me another night online. The lady there was the rudest - she was rushing and rushing me. I was waiting at the front desk because my uncle was in the process of making the reservation and all of a sudden she said, “well we can’t give you the room now” out of nowhere he was almost done making it. Then she continued to treat me like a criminal and talked down to me. She is an awful person.

Something is seriously wrong with their hotel booking system. Don't be surprised if you book a hotel and they tell you that they can't find your reservation when you arrive at their property. They will tell you it is your fault for coming to the wrong location and would do nothing about it. A motel is better than this - at least when you book a room you can *actually* have it.

The room was not clean. Not enough pillows or towels. They have a continental breakfast but it not a breakfast. It’s a snack muffins oatmeal and coffee I called front desk like 3 times and they couldn’t do much on things I was requesting. Beds are hard and not comfortable.

I have stayed at the ESA 50th Street location for year and a half. Through numerous managers, and the latest Dawn **, is rude. She knows I was a repeat guest yet chose to ignore me last time I stayed, and saw me 3 times. Unprofessional at best. I also could see out of my room #225 all of the employees and the manager smoking in the parking lot leaving front desk deserted. Guests couldn't check in and had to wait till they were done smoking out back, how rude.

I rented a hotel room for three days for my daughter at Extended Stay hotel in Metairie Louisiana. Three days after her check out day, I noticed in my bank account transaction a hotel charge for $250 extra on top of the room rate I paid for my daughter stay at the hotel. I called the front desk and inquired about the $250 charge on my invoice, she claimed that my daughter was charged a penalty because she was smoking in her room. Their evidence was that the cleaning lady found cigarette butts in the trash can and they took pictures as evidence. My daughter never drank or smoked in her life. So I asked them for any evidence whether video recording or photos of my daughter smoking.

I’ll never stay here again. I stayed several times this month and I seen a promo code online for up to 40% off your stay. I called the 800 number to book my room today and they told me it has expired on December 31st. But yet it was still on their website and no exp. date. And the supervisor that I spoke to was not willing to help or honor it. He said, "Oh well. Nothing I can do about it." Poor customer service. Give it a 1 star.

I cannot find any expression to express this dirty hotel. It doesn’t worth any star. This is my third day and you solve it. I was supposed review last night and I was talking about a lot of stuff but today again I was sleeping at midnight I feel something in my body. It was a bug.

I was here yesterday. I came from my job. My friend he reserve me this hotel. When I get there I didn’t look at it. I was just dropping my stuff. I run out to get The rest of what I need, because my friend is rushing to go back home. He wants to take me to Walmart to get the stuff that I need for the six days. When I come back my friend drop me off And he goes back home. When I start looking at the room I found a lot of stuff it’s not right. The pillow has blood on it, I don’t know where they came from. I have to wipe the tables to put my stuff on.

I have stayed there on a off through the years. This last time I was staying there longer than usual and going through a tough time. I moved in September and had intentions staying through the holidays. In November I had to pay every 2 days just trying to make ends meet. From the time I moved in till November I had been paying 7-10 days at a time. I was at work and I call to make an arrangement to pay when I got off work. The manager said no and I had to be there by 11 am to pay or check out. I explained to him that I had been really sick through the year and if I left work early I would be fired.

Terrible atmosphere, room was just bearable, sheets were terrible and food was breakfast bars and coffee which was terrible. Service was decent but didn’t need anything from the front desk. Staff was courteous and helpful.

Never stay at these hotels! Please don't waste your money, come a with trashy rooms, rude managers, and strange smells in the hallways. I had a horrible experience with an devil manager. Banned me from all Extended stays because she had something against me from the start because there's a lot of traffic where the hotel is. 30 mins late to repay for my room she starts threatening me, I come back after a couple weeks and gave me a room where the sink overfilled while I was asleep... The sink stopper was broken. I had to use my nails to get the water down... Now I'm banned from all extended stays?!?! And customer service is letting her be like this to me.

To start with, there are THREE locations titled Auburn Hills Extended Stay America. So make sure to double check which location you are reserving with. My stay with the location on University Drive was fantastic. When I tried to return later in the week, my booking had been made at the location on Dorris Road. This was already an inconvenience, and in approaching the new location, it was definitely not the same quality hotel. Staff was fine. My hotel neighbors had many children that you could hear crying, yelling, and stomping through the walls.

I reserved the room directly from their website, I paid all the 15 nights in advance. The check in day unfortunately my flight was canceled, I called the office desk to notify that I would arrive one day later. When I arrived in hotel, the attendant told me that my reservation was canceled and I lose my money (more than 700$) because they policy is that if you call after the 6pm to report you are late, your reservation is cancelled and you lose your money, I explained at the attendant that I was in Europe and I called as soon as I knew my flight was canceled, but with time zone it was at 7pm (Tennessee time), and that I didn't cancel the reservation, only I come one day late. In that moment I was tired and it was late in the night so I had to place a new reservation for 2 night paying 133$.

My luggage was in the lobby and I was only a few feet away from it. A woman walked up to it, covered it with some of her clothing, and started to walk away with it. I attempted to stop her. I asked the manager for help. He did nothing. He did not ask the woman to open the luggage to prove it was hers, and he allowed her to leave the hotel lobby with it. The manager had previously disabled the security cameras in the lobby and outside the hotel or, when the police were called, went into the back room and erased the security footage. When the police arrived, the woman had transferred my luggage to another car which had already left the premises. So there was no proof she had taken it. Their security is a joke (on me). This was a great hotel when it was Sierra Suites. It's only a few blocks from my home, and we stayed there several times and had visitors stay there many times. Never again!

I booked this hotel which located 6 Kenilworth Knoll, Asheville, NC 28805 from Booking.com on 11-17-18, that is mean me and Booking.com and the hotel have already had a contract legally as soon as the reservation was confirmed. The lady at front desk of hotel refuse me to check in and treated me very poorly Just because the physical address of mine is not far than 50 miles from the hotel, she told me to leave when I asked her where is disclosures on the Booking.com. There is no disclosure on the Booking.com which said the reservation is not acceptable for the people who live within 50 miles from the hotel. I believe it is hotel's responsibility to disclose on the website Booking.com, because I had rental vacations with Booking.com. I had to wait for outside with kids for long time and looked for another hotel in cold weather at Saturday night.

I am a long time visitor at this hotel and I have got to say everyday feels like the first! The hotel manager and all her staff make sure I have everything I need from clean towels and sheets to dish washing fluid. Every time I see any of the staff they always say hello or ask me how my day has been! They make me feel like part of the family here at The Extended Stay America-Baton Rouge Citiplace!

I am a long term stay guest and I've had some unfortunate events... I still appreciate the efforts that Jim ** makes to resolve every issue. He leads his staff by example and maintains a positive guests relations. My computer died during a power outage recovery on 10/06/18 in my room: I lost power the night before out of nowhere. The staff in their attempt to bring back the power the next day messed with the wrong circuit breaker which caused a big power surge that broke my computer and the large burner on the stove.

114 Welsh Rd horsham PA 19044 - The fire alarm in our room malfunctioned around 7:30 pm on October 30th 2018, and was buzzing loudly every 10 to 15 seconds. Front desk staff member Storm, told us to wait it out and it would eventually stop buzzing. Fire department called front desk 3 times to inquire about our rooms malfunctioning alarm since it was continuously alerting them.

The odor in the room is nauseous. The hotel is filthy. There are visible Cockroaches throughout hotel. It is the grossest hotel I have ever stayed. The doors don't work, every day you have to get rekeyed due to faulty system. Breakfast is a joke. Laundry doesn't work, vending machines take your money, they never refund you. Total nightmare. Finally the parking lot drinking parties will afford you zero sleep. Do not stay here!

Upon arriving at Suburban Extended Stay on W Hundred Rd in Chester, VA, we were told the hotel did not have a 2 queen bed, non- smoking room. After 20 minutes of back and forth between Priceline and hotel staff, we entered a 2 queen, smoking room. The stench was unbearable in the hallway and worse in the room. Sheets were dirty, mold in refrigerator, mold and trash in ac unit, mold on curtains, shower curtain filthy, dead bugs on shower wall, light bulbs missing, lampshade torn, food and food wrappers under mattresses, cell phone under mattress, room not vacuumed, crayon drawings on doors, knife in refrigerator, toilet filthy, cable outlet hanging off the wall, toilet paper holder broken, mirrors dirty and doors to outside had empty holes where locks belonged. After all that, Priceline offered us a 5% discount on our next booking. Needless to say, we will NEVER use Priceline or Suburban again.

My son was graduating boot camp in Columbia, South Carolina Sept.5/6, 2018. I decided to book a room at the Extended Stay America in Columbia, just on the other side of the bridge that takes us to gate 4 of the military base. Reserved a room from 9/4/18 - 9/7/18. That evening when we arrived, we saw the hotel ahead and it look pretty nice with the lights shining on the building.

Stayed from August 26 to August 28 2018, I should have left but the US Open in town. Nowhere else to go. 2 doors down from my room dirty dishes left on the floor in hallway. Left on floor until I complained. The air conditioner loud and thudded whn on.The tub had not been cleaned. The carpet stained. The linen had an odor of stale alcohol, I had bug bites on me on August 27 and more on August 28. I called customer service and they promised the GM would contact me. I tried the front desk and no one answered the phone or came to the desk. The women behind the desk always looked angry. I reported it to bed bug registry. I checked out on August 28. Before doing so I made a thorough inspection of the room around the bed in the closet under the desk, in the kitchen area and bathroom. I had paid in advance the 50 dollar cleaning fee for my pet of under 20 lbs.

I needed it for a week but I only stayed 3 nights. I was checked into 3 rooms before I finally got a decent one. One had hair and crumbs in the bed & had a smell to it. One of them needed the restroom to be clean and that floor was nasty as well. The 1 I settled for was still nasty & had to clean it myself. Floor was filthy & was never cleaned. Each morning I spoke with front desk about it being vacuumed and they never did. The room I was given, floor had hair all over it, trash, press on nails, someone child’s shoe, rubber bands and something that looked like it was chewed on & spit out. I was promised pots, pans and dishes every day of my stay & never received them either & had to buy my own. Front desk had no care in the world about my room problems!!

This was one of the worst hotel visit I have ever had at this sad time in my life. On the way here I was called by the clerk and told I was being upgraded from the non smoking disability room to a non smoking deluxe double room. Got here and it was horrible. The room was not clean. It was a smoking room refreshed (not). The bathroom sink was broke. Living room ceiling light was broke. There was a hole over the bathroom mirror that I covered. That was weird. No kitchen utensils. Microwave was half working. Fridge had hair in it. The stove had burnt grease in the bottom.

First off I would like to say that here at Extended Stay America in Altamonte FL is a huge disappointment. Why? Front desk is rude and they are not quick with responses to your questions about the hotel. They do not supply you with any information of the hotel unless you ask. Horrible! And for my room they supply you with little cleaning supplies as possible. They even do not provide coffee makers nor coffee! In your room Wth? Front desk keeps everything. So when I went up to ask if they had a coffee maker I was instructed to go out of my way to buy coffee at a store to brew. I'm fed up and I haven't been here for a night yet. Stay away. Do not support this hotel! I'm fired up just writing this. Anyways this place is a waste of money if you're looking for more bang for your buck. Hahah God this place is a joke.

Don't ever stay in one of these hotels. They are filthy, smell, and have bugs in the rooms. On top of it all, someone came into our room and stole important belongings. Hotel staff was unresponsive as was the corporate offices. From the bottom up, no one shows any competency in this organization. Mistake, after mistake, after mistake from checking in to checking out. Only coffee available but no sugar. This place is a total nightmare. Stay away!

There were no pillows in my room. No telephone to call gift service. Trash was overflowing from guest before. No towels to wash with. Ask to speak to a manager he never came. And they charged my room twice to my bill of $113.

Check in at 4 am on 9/2/18. When I check in I gave that desk agent my ID and credit card... he did not swiped, so at 7:30 that same morning I get a call from the morning ** desk agent demanding that I must come to the office right now 'cause my credit was declined. I ask her if I could come later when I woke up she was no!! Right now!!! So I came down with the same credit card that I had made the reservation and she swiped it and payment went thru... 1st of all the room was filthy, bathtub was full of hair everywhere, towels look black, stain, room smelled like **. On top of that I get this rude agent, she say her name was Kim. She did not have a name tag so I’m going by what she say. You're paying $100.00 dollars per night for a filthy hotel room and rude customer service!! Never in my life staying here again!!! WORST EXPERIENCE!!

Horrible is the only word that comes to mind! Let’s start with the lack of customer service and unprofessionalism exhibited day one. The staff isn’t helpful, never at front desk and doesn’t explain a thing at check-in. You get rooms cleaned once a week, but the only thing that is done is linen change and hopefully it’s clean. The plumbing sucks. You have to plunge your own toilet daily. My toilet was stopped up and overflowing and I had to run to desk to get a plunger because front desk clerk wouldn’t bring it.

On July 31, 2018 myself and 4 of my children ages 17, 7 and 4 checked into the hotel at 3:40 am. We drove a very long 7 hours to get there. My timing was very off that is why we were so late to arrive. Upon my arrival I asked the lady at the front desk. Took my credit card and had me sign my check in forms. I asked her if I could get a later check out since we got in so late. She said yes you can stay until 12:30 pm. I said, ”perfect!” I am 4 months pregnant and my 4 year old has been sick on this trip. He was on antibiotics every 8 hours.

While visiting ESA Orange, California, there was something quite unusual about this company's code of conduct. Although the service was somewhat friendly, it would appear that ESA employs contractors for housekeeping. For a four story busy hotel, there was only one housekeeper. There was a shortage of fresh towels, fresh bedding, fresh linens and an overwhelming sense of disorganization in the company.

We stayed at an extended Stay America motel in Rock Hill SC at 1835 Canterbury Glen Ln. Was one of the nicest motels on our trip. The staff at the desk, both check in and check out were outstanding. Polite, friendly and helpful! I have managed motels in the past and I would hire the two ladies I had contact within a heartbeat! The room was clean, really clean! Pleasant and had everything we needed. I would highly recommend anyone staying in Rock Hill SC check this motel out.

I stayed at Extended Stay America at 4811 NW Expressway, Oklahoma City, Ok. Never again. This hotel does not even get one star from me. The staff are very unprofessional and rude. They act like they are working at a $20.00 a night hotel. Stayed 3 nights and was charged for 11 nights. They argued with us about it and accused us of signing a reservation for 11 days. They refused to refund even though I had checked out.. We had to cancel our credit card. After going to our bank, we were refunded part of the money.

We are currently on day 7 of our 8 day stay at the Extended Stay America in Arlington, TX. 1st I was to stress how wonderful the staff has been with trying to help within the horrible limitations that the Corporation has given them. Day after day I have seen others complain (rightfully so) and they continue to try as hard as possible to at least empathize and sympathize with the situations while maintaining a level of professionalism, they are the only thing good here. When we arrived, our kitchen had nothing in it for eating or cooking if it wasn't bolted down. We had already gone grocery shopping the first day and filled our fridge with over $100 worth of food. I requested from the front desk the basic necessities of dining ware and at least a pot and pan.

I stayed at the Extended Stay America at 450 Gracern Rd. in Columbia, SC for one night - July 14, 2018 - and was totally disappointed with my stay. I encountered ROACHES crawling on the nightstand and on the floor; BEDBUGS in the bed (and I'm still suffering today, July 17, with the inflamed, itchy welts on my arm and hands to prove it), and, to add insult to injury, I almost fell off a toilet seat that was not attached to the toilet properly (the seat only had one screw connecting it to the toilet instead of two screws - there was NO second screw). I will never stay there ever, ever again, and I will report my experience to all my friends. Stay away from Extended Stay America!

Never in my life have I ever encountered a more customer UNFRIENDLY company than ESA (Denver); they did not honor two separate reservations at two different locations and left me stranded with no hotel room. The corporate office phone number is an endless loop of frustration - further proof of their utter contempt for customers. Their customer service line is a joke because they know people cannot wait over 30 minutes to talk with someone who ultimately has zero authority. One word describes ESA: N-I-G-H-T-M-A-R-E.

Extended Stay America Airport – Doral 87th Ave. - Dog ** all over their grassy area sidewalk and parking lot. Bedbugs and or animal fleas o and construction going on without having a courtesy common sense to tell their guest. A non-smoking facility yeah right you will see in the picture cigarette butts, dog ** that I will post soon. Definitely some issues did not clean up the room just didn’t care for their guest. Very poor management very poor upkeep. Look at the picture speaks 1000 words shall I say no more.

I have stayed in Extended Stay America for 15 days for which they over billed me by $450. When contacted front desk they say they have reversed the transaction. It's more 4 Months. I haven't got the credit yet and when I approached hotel for the transaction reference numbers as per my banker's request they stopped responding to email.

My family and I stayed at the extended stay hotel at 1805 N Westshore dr Tampa Florida. In the executive suite. We were there for six days. They said they would not clean our room because we weren’t going to be there for seven days. Our kitchen area smelled like pee so I had to get a towel and some fabreeze and wipe the floor myself. We had to clean our own room. We had two televisions in the suite. Only one would work at a time. So if we had the television on in the bedroom area the one in the living area would not work.

I've been here 3 weeks. Never had service. One time I moved from a two-bedroom to a one bed to make my rent cheaper which was 279. Less than a week it was up to 395. I think is unfair especially when there's people have been here as long as I have and they're only paying $1,000 a month. I went without an air conditioner for a week. Did I ever get compensated? No. Do I ever get a break? No. I've got medical issues going on right now. I'm extremely sick. Haven't been to work because of my illness and I think this place you work with me. I've been here for over 3 months. I don't complain. I don't **. I don't ask for nothing but a little cooperation would be nice and the rent for three. Crazy. My rent should be 279 like the receptionist Bertha quoted me.

The Extended Stay we used was in Destin, FL. We were there for 4 days and rented a condo. We wanted to extend our stay one more day so we rented a room for the night. We were literally afraid to touch anything. Carpets not vacuumed and stained. The smell of marijuana. Dogs barking. Dirt and grime on the side of the refrigerator. Holes in the plaster all through the hotel, hair in the sheets, we asked for extra sets of clean sheets and there was hair in them. We slept with shirts on our heads. Suitcases were put on top of the table because we were afraid of bedbugs. The fire alarm in our room was chirping with a low battery, we went to let them know, the front desk said she would try to find a battery, but she was not tall enough to replace it. We did, but the new battery wasn't new and finally we just took the smoke alarm off the wall. Stained bedding. I took a shower in my flip flops.

When I arrived the check-in staff told me that they could not allow me to check-in 30 mins early. We had to sit in our car for this time in 100 degree heat wasting gas with our a/c on. Once checked in we went to our room, when we got there it was not what I booked or paid for. I asked the clerk what happened to my suite, he told me someone else has it so they gave me the next room. This was just the first of many issues. I agreed to stay since they told me I would lose my money for the 1st night and 10 days to get the rest back. I was suppose to have dishes, towels, coffee pot, toaster, and pots and pans. Went to the front asking for these items, was told that it would be a while because other guest were using them. What I'm a guest too!!!

We were hoping to get a good affordable motel room in but we were wrong. They had forgot to mention that they charge pet fees per pet (2 dogs). When all said and done it was more expensive than a really nice motel. $125 later for the quality of the room, cleanliness of the room, fake breakfast, and outrageous pet fees. I will never stay with this hotel chain again.

After receiving a confirmation email the day of the stay (Looking Forward to seeing you) the local manager Tammy ** moved my reservation to another city. I had booked the specific location so I did not require a rental car. I booked directly with the hotel and not through third party to avoid this problem (I have heard Expedia and Travelocity overbook). This occurred after a late flight at approximately 9:30 pm. By this time no other local hotels had rooms. Cost me a taxi to the rental car agency. On top of all of this the room I was given at the next Extended Stay America had a bed with broken legs. I hope Extended Stay goes out of business TODAY!

I’ve been staying here 18 months. They promised a clean room. Suppose to clean it once a week but very rarely happens even if you go to manager and complain and if they do clean it it’s half-assed. Had the same bedspread and blanket that has never been changed or washed.

This motel took all of my 100 dollar deposit prior to calling them and letting them know I would not be there to pick it up. Ask if they could mail it to me they said not a problem. Then a couple weeks went by and I didn't receive the check so I called them back and they told me they took my refund or my deposit and put it towards another night even after I called them. What some **.

I checked into this hotel and they gave me the wrong room. Then they gave me a hard time when asking for the correct room that I paid for. My room keys kept deactivating every time I tried to use them. The place was extremely noisy. They also charged me two different transactions and when I called to verify them. They told me I had to wait 72 hours before I could be even considered a refund... stay away from this Extended Stay I. 1776 Pembrook, Maitland FL.

I had a kitchen sink overflow and sewage was on the floor and the cabinets. Water everywhere on the carpets. I was given a key to another room but the next day they wanted me back in the same room. I went through this for about 34 days and then I finally sent an email and contact corporate and told them when they could guarantee that the sewage was not in the room I would return to that room. A recovery staffing agent came to the hotel room and did an inspection. That inspection agent stated that The room could not be sold and that the carpets and some of the sheetrock had to be removed because it was contaminated with sewage waste.

Highest rated Extended Stay America for several months and I can tell you it is not a good place to do business with. Management has changed 3 times since I've been here and each one seems to be just as deceitful and fraudulent as the last. I have been missed charged almost every month I've been here. I have had to contact the police several times. I've had to make complaints to get what I have paid for it to corporate several times and the crap just continues. There have been a few times where I was minutes away from calling the police to have a manager arrested for assault and/or fraud. In addition I broke my leg exiting the hotel slipping on ice. Apparently they don't think they need to shovel or salt even after 4 people have been injured due to ice in addition to myself this winter.

Extended Stay America Jacksonville - When we checked in at 5:00, 2 hours after check in time, our room was still filthy. Food and dishes everywhere. Laundry piled up on the floors, pizza boxes still around. Did not go past the door. The second room had dog poop and pee on the floor. Smelled terrible and was filthy. We, along with about 5 other families, got our money refunded and left. The worst place I have ever been to.

DO NOT STAY AT THESE HOTELS, ESPECIALLY 12055 Lee Jackson Memorial Highway, Fairfax Va. A large piece of their roof fell on to the ground and scratched the entire passenger side of my car! They refused to pay for any damages, I was told “we are not liable”. Wtf!

I stayed to this hotel on February 9, 2018. This was the WORST hotel experience ever. The purpose of this stay was for leisure, just a getaway from the normal environment. Let me say I was quite embarrassed to have my friend over and what we thought was going to be like a old school sleepover where we talked all night turned out not to be so. We ran up the street to the Walmart and got blankets so we wouldn't have to sleep under the blankets that were provided. Not only did we leave to get blankets, but once we were situated and thought we were going to get ice, we had to end up going back down the street because this Extended Stay did not have an ice machine.

We stayed here while buying a house in the area after moving from out of state. Firstly, I will start with the good. Larry, the manager is excellent (Raleigh, NC Crabtree Valley). He is super friendly and accommodating. Unfortunately, that is where the good stops. I specifically booked a non-smoking hotel because of the fact neither my wife nor I smoke, and we have small children including an infant. Upon entering the room, we were assaulted by the nauseating smell of cigarette smoke. I must have spent more than thirty dollars on air freshener/disinfectant, and Lysol wipes to clean what should have been a clean room. Through our stay, I complained to my wife about getting bitten by something (my wife thought I was nuts until our infant started showing bite marks as well).

Have been staying here for months. Come this Wednesday it will be 3 weeks since my room was cleaned. I go home every other weekend for honey do's, so there's ample time to clean. Although the place isn't bad, housekeeping suffers terribly!

I booked Extended Stay America Hotel Denver Park Meadows for one month, checked with the hotel staff if I have to leave the hotel in between, they told they will apply biweekly or weekly rate in that case which will be $4-6/day more than monthly rate. Have to leave the hotel after 16 days of stay. They applied huge amount of charges without any reason. No one is available to talk on phone and even if you visit the hotel, they keep on telling, "Manager is not available today."

I cancelled my hotel reservations on 1/12/18 with the agent during the storm. The agent assured me they were cancelled. The hotel still charged me for both rooms. I called to dispute the charges and the agent lied. The manager told me it's a he say, she say issue and he will side with his agent. Not trustworthy.

Check in at the Extended Stay America in Malvern, PA was quick and easy. The longer you stay, the more discounts and points you get for your stay there now and future stays anywhere else in the country with this motel chain. Rooms are clean, housekeeping very friendly, and all staff members do their best to accommodate your every need (within reason). They have a nice indoor pool, large outdoor patio with huge gas grill for all to use. If you run out of something or need a utensil you don't normally use, you just call the front desk and they bring it to you. Or, you can go to the front desk and ask and have a little chit chat with whomever may be there (staff and guests alike). It is pet friendly. The last time I was there it included pit bulls and such and they were all very friendly dogs. Cats too.

The reasons why we won't go back to Extended Stay America - Fremont/Newark nor recommend it: We were charged twice but one was refunded later alright. But how can I recover the international fee (A$81) which we have paid for using our credit card to settle an overseas account. The manager is blaming Booking.Com (which the booking agent has denied) booking again but the revised invoice clearly say that our original invoice was just modified. For the 2-week stay our room was only cleaned or housekept once; Our pillows and bedsheets, of course, were only replaced once; We throw our own trash everyday; Used towels have to be handed over to the front desk to be able for it to issue fresh ones.

We stayed at Extended Stay America - Austin-Downtown- 6th St. from 10/01/2017 to 11/03/2017. When we checked out on the morning of 11/03/2017 as scheduled reservation, the front desk clerk told me she can’t set the balance of our receipts to zero for their system problem (only the manager Leslie ** has the right to do that). And she told me she will sent receipts to us later by email. 3 days after we leave Austin, we called the front desk and got our receipts, we found that we were overcharged 3 days later. We called the front desk and emailed to the manager (he is out of Austin on business trip), telling them the problems. The manager just told us to talk to his assistant, but the assistant Jesse ** don’t look into our case and even do not reply our email. Can anybody help me?