Extended Stay America Reviews

I was hit with a blast of pot smoke in the double door space at the front door. First and second floors had very strong cigarette and pot smoke. I told the desk clerk about the pot smoke on first floor and he said he couldn't do anything about it unless he knew for sure what room it was coming from. I said it was room 136. Actually rooms are quite nice- clean, tidy, tv in living room and in bedroom. But I would never stay there again because of the smoke.

Extended Stay America in Lynchburg Virginia is the worse place I have ever stayed! The hotel clerk here is the most rude, unprofessional, uncooperative hotel clerk I have ever come across. She talks to you like she's scolding her children. The rooms are not that clean and run down. They say they have breakfast. That's a joke. Muffins and breakfast bars. A lot of construction workers stay here. It's noisy. I would not recommend this place. I have come across other reviews of other extended stay Americas and they're pretty much the same rude and uncooperative hotel clerks. Wow! Never again!!!!

My experience here at this hotel has been very pleasant and comfortable...The staff is so amazing from management, front desk attendants, maintenance to the cleaning service personnel are all wonderful and extremely friendly...I highly recommend this location here at the Extended Stay America Wolfchase Memphis....We thank you for making our stay here pleasant 😀 😊

Super friendly staff, amazing customer service, especially the manager Tosha, extremely helpful, made sure my stay was good and it was amazing, super comfortable beds, very clean rooms, everything was perfect and very peaceful at night.

I stayed at Extended Stay America on Major Blvd in Orlando, FL, and had a terrible experience. The room was extremely dirty, and there were cockroaches crawling everywhere. I even have photos showing when I shook the bed skirt – dozens of roaches fell out. The bed skirt itself was filthy and covered in mold. It was absolutely disgusting and unacceptable. I do not recommend staying here at all.

I want to give a warm thank you to ** the GM at 1036 Greenwood Blvd., Lake Mary, Florida. She was so helpful and kind in helping me when I pulled in late one evening to find a place to stay for a week. She was very considerate and help me to make sure I got a room downstairs because of my physical condition. The rooms were very clean, updated, very modern and new. Clean restrooms and the most comfortable bed. I would highly recommend this extended. Stay America. One of the best places I’ve ever stayed. Thank you again and God bless. 🙏

This hotel is absolutely disgusting. I stayed 2 nights on the 9-13-25 in this hotel in the city of El Segundo California, and it was my worst nightmare. This hotel is absolutely disgusting. The rooms were dirty, the bathrooms had mold and a terrible smell, and the kitchen, night stand did not look clean at all. The microwave OMG was completely old and dirty. Old microwave with Rust and corrosion. Given the extent of the damage, particularly the rust and corrosion, and the potential for radiation leakage, it would be advisable to have this microwave inspected by a professional or consider replacing it for safety and hygiene reason. Fire hazard: Severe corrosion or damaged microwaves could pose a fire risk.

If you're going to stay in the Tulsa, Oklahoma by Fort Sill base, this is not the hotel you want. Very disappointed. I had booked a three night stay, paid for it weeks in advance to see my daughter graduated from Fort Sill. My check in was at 3 pm due to traveling from Michigan 16 1/2 hours. I was checking in late in the night. I called let them know. The lady at the front desk told me, "No problem." When I called the front desk I get there, she says my reservation was cancel by the hotel due to my room was giving to someone else.

I was bitten by a spider while asleep at the Fair Oaks Extended Stay, it resulted in having to go to the emergency room. They denied a request for reimbursement, obviously not wanting to admit fault. Please don’t stay there, the trash is overflowing in the trash rooms. I definitely would not stay there if you are a female or bring your family there especially young children. The hotel is suspect of homeless individuals sleeping in the lobby, Fairfax County Police are there often to settle disputes among the people who are staying there. Rodents and roaches are a common problem. People prop the doors open with objects so that anyone can sneak in.

This is not my first time staying at Stay of America. I never have a problem when I do a long-term stay. The staff is awesome. Rooms are clean and the beds is so comfortable definitely. Easy Access to my job And surrounding restaurants.

If you can help it, do not stay at the Northgate Sacramento, CA - Extended Stay America. The room was disgusting and felt unsafe to stay the night. The door didn't feel very secure and the room was not thoroughly cleaned. The kitchen sink was cruddy as well as the bathroom sink. The bathroom rug look like the maid step all over it before putting it on the bathtub for use. Luckily, I examine towels and bed linens before using them. And bring a travel-size Lysol spray for these cases. I glad it was for only one night. Never again, nor sure anyone else should stay unless really necessary. It was seedy. Yuck!

When I check in at 1500 N Sam Houston East (IAH) Houston room no. 142 I complained about microwave and stove not working at front counter who told me that next day Maintenance Guy come and fix it. Next day, when I came to room, nobody showed up from Maintenance so then I register a complaint online and on phone to main office. Still matter not resolved yet.

Booked on Booking.com, yet 9701 N Shannon in Kansas City MO. Said booking.com had canceled. They hadn't, in fact I had been billed. I was not allowed a room until I paid the hotel too. Booking.com said they knew this hotel had ripped people off several times this way. Plus neighboring room came out with a cockroach in a jar. Never again will I deal with booking.com or Extended stay america. Booking.com also has a responsibility to not deal with hotels that they know are unethical when people rely on their discretion.

Brand new building. Clean, AC. But absolutely nothing in the kitchen - not a spoon, cup, bowl, plate. Not a coffee maker. Not a kitchen towel, dish soap. Nada. A phone call to the desk resulted in "Come down and get it." Sure enough, we were given a big plastic tote with a coffee maker, plates, drinking glasses, a plastic dishrack, cereal bowls and a colander. No coffee cups. No soap. No kitchen towel. And "sorry we don't have any cream and sugar." Period. Not "we're out" but "our shift doesn't have the key to that cupboard." Period. No effort to call a manager or otherwise provide.

I have been staying here at the Belcamp Extended Stay here in Maryland for 5 months on and off due to work. Jo is usually here when I stay. She is very nice to talk with. She helps me out in any way that she can (more than accommodating). I would recommend staying here.

Review of Extended Stay America - 8045 Rockville Road, Indianapolis, Ind 46214. I recently decided to take a weekend getaway and chose Extended Stay America on Rockville Road, thinking it would be a convenient and comfortable option. Unfortunately, my experience was far from what I had hoped for. Upon arrival, I was moved to two different rooms. The first room I entered had dirty covers and bed sheets, and the sink was not clean either. To make matters worse, the room had an unpleasant smell that made it hard to relax. I went back to the front desk to request a different room, hoping for a better experience. The second room still had an unpleasant odor, and I encountered a toilet with a sensor that made it difficult to use. It was frustrating to deal with these issues during what was supposed to be a relaxing getaway.

Don’t stay at the ESA Cleveland Airport North Olmsted. They charged me $270 after we left, for smoking in the room, which did not happen. The manager Steve was rude and condescending when we questioned it and acted like a total **. I don’t know if someone smoked in there after we left or if this is a money making scam, but beware!

First I would like to make a serious inquiry about the Extended Stay by the airport (NN/W). I've never in my life been so offended (trust me it takes a lot to offend me). I had just gotten out of the hospital after a couple of months due to a fatal fire to be treated like a commoner or even better a ** on welfare (I'm in a DV program).

This hotel is located in a nice area of Lake Forest, CA so I trusted making a reservation there. The room was adequate but clearly needed a lot of work. The shower head only provided dripping water and the toilet kept clogging. The first time the toilet clogged I understood why there was a plunger next to the toilet. The room appeared to be clean, but the condition of the beds and furniture indicated "old." The most important downfall was the rude staff. Every time I went to the front desk to ask for something they acted as if I was causing them a big burden!

Made arrangements to stay 4 weeks in Mesa Az. Was advised that I need not pay until I checked in. However I gave them a Visa card to hold the reservation which was to begin on Monday May 5th. On the Friday before may 2nd I was taken by ambulance to the ER in Puyallup WA. With severe stomach pain and suffering from shock. My daughter called the hotel and cancelled my reservation at which time the hotel immediately processed my credit card charging me for 4 weeks stay while I was in the hospital having a stone removed from my liver duct and my gall bladder removed as well as being treated for intestinal and/or blood infections requiring IV antibiotics every six hours for ten days. Obviously I didn't plan this and Stay America acted in a totally unjust and greed oriented if not illegal manner. I have filed a complaint with Visa and am also contacting the state regulatory offices of Arizona, Washington and North Carolina.

Bed bugs all in this place. I got bit by bed bugs and the front desk did absolutely nothing. Customer relations did absolutely nothing. They told me that there is no way they can have bed bugs. There are other reviews that show they have bed bugs. The manager is a dud has no customer relation skills. He told me to ** off. Told corporate and still nothing. Is this how you treat a 3 80 year old women.

Booked a room for my wife and I over the 4th of July weekend. The first thing I noticed was a chair in our room had torn upholstery. I got up at 5:00 and noticed there is no coffee maker in the room. I went downstairs to the lobby and breakfast room, but no coffee! Finally at 6:00 there were cups, pastries, and granola bars. At 9:00 the coffee dispenser was locked out. There is one table in the breakfast room, with one chair! I asked for a coffee maker for our room and when we got back after an outing, the coffee maker was there but no coffee is provided by the hotel. Later, we went to the workout room and found all of the machines were out of order. Notice the signs on the treadmills. Notice the cord that is unplugged on the stair stepper. This was a very disappointing trip, to say the least!

I stayed there from January 9th till May 14th. They stole from my bank account $803.63. I get threatened and accused every time I attempt to address it with them because they need my money so badly. I paid approximately 15 thousand dollars there since January. They're bankrupted and take it out on me financially because they hate me because I'm their easy target. I was nice to them while I was a guest there. People who work there have a trauma history and take it out on me is what employees there have told me. I'll be suing in court and asking the state attorney to bring a criminal complaint of petty electronic monetary theft if the district manager doesn't voluntarily return the money, they have no regard for United States dignity or moral standing let alone integrity.

I gave two stars for the location and amenities. I drove 10 hours to walk into a hotel that smells like wet dog. I had to run to Walmart to buy cleaning supplies because the room looks rundown. There are repaired holes in the walls. The cabinets look and seem dingy. The bed is tough, and not to mention, the floors will leave your feet black. There was shredded hair in the bathroom and toothpaste residue on the mirrors from the previous client. I will be here for the next 7 nights, and chose this suite because of its convenience compared to a BNB.

It is, a really good hotel as far as location, prompt service, friendliness & customer Service. I really like that you have to use a key card in order to enter the building in the evenings, as well as using a key card in order to get to the part of the hotel that houses the rooms to begin with. Yes, of course there are problems with guests being loud and noisy at late hours, however that is not on the staff to begin with and if mentioned, the front staff sees to it immediately. I really like this hotel & I've been here a little over 2 months. You can also access 485 & 77 very easily. There are plenty of restaurants in the area. There are lots of stores around, as well. Also, the hotel is very easy to find!

Extended Stay Hampton Virginia, stay away, manager is Rude, yells at guess room have a molded smell, room is flirty, rugs are stained they do not care, I can tell you why cause they just work here not stay here. Lamps have a short. Sometimes it will turn on but others times No. Building has roaches. This is a low income hotel trust me that's exactly what it look like and they make you feel that way!!! Stay away from this hotel. Microwave is rusted, due to my stay I brought the issue about the microwave to the manager. Instead of her trying to help to get another one she came with an attitude. She won't help you.

This hotel knowingly harbors runaway teens. My son is currently in this hotel with an unidentified adult and the hotel due to privacy reasons will not tell the police what room. I called the hotel personally and they refuse to check the cameras. My son has mental illness and is a vulnerable youth. I am terrified who has him in there.

Marivel is an amazing assistant. She it off her heart and kindness. Gave me breakfast even when it was over. An act of kindness goes a long way. She sweet. Gave me fresh towels when I came the next day and bowls, etc. She is so helpful.

I booked a room from a Cleveland area location months in advance. Three hours before my arrival time I received a cancellation notice. I made reservations through Booking.com and the hotel company cancelled my reservations so they could make more $$ that day. I will never stay at that brand or associate hotels. IGH hotels only. I would give zero stars but I have to pick at least one to leave a review.

My suite had dirty sleeper sofa, scratches, furniture was dirty and stained, kitchen had no dishes, no utensils, pots, cups, no coffee maker, cracked toilet seat, cracked ice cube trays, tv kept flickering. Front desk said they were overbooked and had no spare kitchenware. Vending machine was out of order, my brother's suite wasn't ready. He and his wife were made to wait 45 min after check in time to get their room.

I contact Extended Stay on 4/24/25 for my sister that lost her apartment due to condominium being sold. I asked how much it would cost for one month. Spoke with rep name Valery, quoted my $1269.99. When I call to confirm price at my location, I was booked but, price changed to $2169.99. I call back to the online rep, another Valeria answer, I asked her did she quote me $1269.99, she stayed no and she did not know another Valery worked there. Name spelled different. She apologized but could not found the person I originally spoke with. I had to cancel my reservation and my sister was left out in the cold, had to stay with different family back and forth!!! Very inconvenient because of a lie that was told by the first Valery. This place is hideous!!

I pay for breakfast included and really is poor, only coffee and granola, is just a coffee station.... Any way for the price, I pay 285$ for a Saturday... Family of 4. I was trying to save some money in next day breakfast but wouldn't be possible....

The Staff at Extended Stay America, Lakewood, have been extremely courteous. I applaud Hailegh, Kim, and Teresa for their knowledge and consideration. These ladies Rock. I would also like to send kudos to the House Keepers who always go the extra mile.

First off the staff is not very attentive. The manager is never there when you need them. They are very overpriced have convicted felons and ankle monitors people staying there. Don’t change your linens for the bed. Rates are outrageous. Overall bad experience! If you’re recommended this place please run away. Do not stop or pass. Go lol!!!! 😂. No but frfr I wouldn’t advise anyone else to stay here especially if y'all have kids!!!!

As a long-term guest, I've grown accustomed to subpar experiences. The Wi-Fi is consistently unreliable, pests persistently appear, and cleanliness standards seem to fluctuate based on special events or inspections. However, the latest price hike for laundry services takes the cake. Charging $4.25 per load is excessive and feels like a clear attempt to maximize profits at the expense of guests. I'm extremely frustrated, and it seems like my concerns fall on deaf ears. It's disheartening to feel like my business isn't valued.

My daughter was staying at Extended StayAmerica for three weeks and had a reservation for the fourth week and was told no you can’t stay here. They never took her credit card or charge the deposit fee. The so-called customer service first said, "Yes we see that she did not stay there," now they’re saying she did even though we have evidence that they didn’t and they’re not refunding my money because I am the one that ultimately funds this. I will not stay extended stay ever if this is the kind of stuff that they pull

I reserved a room for 4 weeks. I was informed that I could only pay weekly. I would be required to come to “reception” each week to pay the next. This would turn out to be a blessing because I was not staying at this place. Upon getting to my room I found it small and in strong need of updating. Further investigation revealed the refrigerator was not working. I am waiting to change rooms as I write this. It has been one hour and counting. I would not recommend Extended Stay America to someone I did not like. Checking.

When i made the reservation my search was for a pet friendly hotel WITH a pool. I told this to the agent. The night I arrived Sat 4/26/2025 my first room I found a cockroach under my pillow and several in other rooms. There was already a flyer under the door exterminators coming Monday 4/29. I was switched to another room... I had cockroaches and ants. There were stains on the carpets and furniture. Outlets were broken, Wifi was terrible constantly went out. No screens on windows that could open and a lock was on the only other window with a screen and couldn't be open at all.

A few of the staffers were rude. The room was disturbingly disgusting and the "continental breakfast" were granola bars on a side table. I gave this experience two stars because surprisingly it was quiet.

We booked a hotel room with Extended Stay in Tampa. Upon arrival, they didn't have the room available as per our booking (2 queens). They switched us to a king. We agreed as there was no other options. On our second evening, the hotel manager entered our room (11:40 pm) without our permission to see if our room was vacant or not. At almost midnight, she called our room phone and rudely asked us why were in that room. I explained that we had been moved to that room by their staff the day before due to nothing else being available. She demanded I go downstairs and pay for that room. I said I was not coming downstairs due to their incompetence and she said she was calling the police and is evicting me.

No. No and NO! Rates are too high. Matresses are horrible. Spend a little more for a better hotel! It's under new management and most of the permanent staff left. No maintenance technician. My AC went out. Had I not gotten really stern with them I doubt they would have replaced it. It was replaced by two front desk employees. It seems this hotel will eventually be closed. No Braille at the elevators or anywhere. Out of country people stay here for work. And unfortunately one lady on the DO NOT RENT list attacked me. I bought her shoes and other things. She was mentally ill. They should have never rented to her! But it's just not a good value. The building is old and needs major updating.

Extended Stay America Suite in Ofallon Illinois has an infestation of Bed Bugs, Management is very Clickish. They're Dirty to the point it's just Nasty. Management stealing money. The place is just Ragady.

Let me preface this by saying that if I could leave less than 1 star, I would: I checked in to an ESA located in Mesa, AZ on a Sunday afternoon. I paid for a week. I had seen that they discount the room rate if you stay for an extended amount of time. But the daily rate seemed like it was just under $80. I paid about $685 for the week. The weekends are a little bit more money per day. The room was dated with furniture that should have been replaced. The WiFi was non-existent, and I had to use the hotspot on my phone was using the WiFi was like dial-up taking a considerable amount of time to even render a web page. The bed and pillows were comfortable. I didn’t use the mini stove, but that might have come in handy and they offer pots, pans, utensils that you get from the front desk. This is not the best neighborhood, so the location is not the best (not a reflection of the establishment but still a factor).

I'd like to write a review for Faith at the Kent location because she is Awesome. She always has a positive attitude and has always gone out of her way to make sure I'm comfortable here at Extended Stay. She is very outgoing and punctual and takes pride in her work here and being very respectful to me and always makes sure that I have what I need here. Her kindness and positive attitude makes her stand out and I'm very satisfied with how she goes out of her way to always ask about my stay here and if there is anything she can do to accommodate me. Shout out to her. Thanks Faith.

Don’t stay there! Mice and rats, filthy rooms, most guests live here, Management is incompetent, very noisy due to cutting all the trees that used to shield the noise from Hwy 50; so loud you cannot relax and/or sleep. Found a listening device in my room that was hidden on top of cabinets. (LED light would pop on and off when naked or having relations with my partner!) Do yourself a favor and choose another Hotel; you’ll be happy you did! All the Best…

Buyer Beware!! Reconsider Extended Stay!! I booked at room at Extended Stay America Suites - Phoenix - Airport, paid in full before reservation date. Nowhere was it posted that front desk closes at 10:00 with no avenue to check-in or get a key. Our plane was delayed, I tried calling upon landing around 9:50, had to go through the national line with no avail only to have them call the front desk with no contact, then the manager's cellphone, that was a 75 delay on an already long day. I was advised to get another motel room since they could not check me in to give me access to a room I had paid in full for. This ordeal took me past midnight, try finding a room after midnight. WORST TRAVEL EXPERIENCE EVER, and I travel a lot, just give me access to a room and I am happy. Please heed this review and save yourself from the pain, with no customer service at all.

The worse hotel experience I have ever had in my 5-decades of travel. I don’t mind staying in a 3 star/out of 5 star hotel. I can take a small level of subpar, but my March 4, 2025 overnight at Extended Stay America Suites Fort Worth Medical Center was the WORSE! By Far! The Worse! No way this is a 3 star hotel. 1 Star is being generous.

My stay at The Extended Stay America in Miami Springs FL was exceptional. Large rooms with full kitchen which is very convenient. Continental breakfast every morning was a huge win. All of the staff there were kind. Very clean accommodations. I definitely recommend if you are in the Miami area to stay at this particular extended stay.

My daughter had planned months in advance my Birthday Getaway: Brooks & Dunn Concert in Norco CA. Upon arrival ONLY one of our rooms was available, short staff, overbooked yet guaranteed after concert room will be ready. NOT TO MENTION- ELEVATOR WAS OUT AND HAS NOT BEEN WORKING FOR AT LEAST A MONTH (according to staff)! I believe that is a violation and against the law. Customer shared with us she was brought down by the fire department because she was in a wheelchair and stuck on 3rd floor for two days. Did I mention I was on a scooter & boot! Terrible accommodations and hallways smelled- dog pooped in hallway and owners took FOREVER to clean up. When talking to front desk - she was clearly overwhelmed and stated her own manager refused to come in and help. Will NEVER stay at this hotel again!

I made an online reservation on 2/10/25 for 3/1/25 to 3/3/25 through the hotel website. I received an email confirmation. The email communication was the last I heard from the hotel until I drove from Kentucky to Michigan. When almost reaching the hotel, the other travel parties we were meeting had arrived ahead of us and were asking for us to be placed close together room wise. They were advised that there was not a reservation for me. Upon further investigation, it was determined the hotel had cancelled my reservation due to overbooking. That would have been fine had they notified me so I could have planned accordingly and reserved another hotel. I NEVER received a phone call or email to let me know I did not have a room.

In late September, I, along with my two sons, stayed at the Extended Stay America located at 3421 E Elwood St, Phoenix, AZ 85040, in preparation for an early flight the following morning for a service. At approximately 1:00 AM, I contacted the front desk regarding a persistent chirping sound from the smoke detector. The staff member at the front desk attempted to locate a replacement battery but was unsuccessful. She subsequently instructed me to disable the detector, assuring me that I would not incur any charges. I found this suggestion concerning, as it posed a potential safety risk. Ultimately, I located and removed the battery, placing it near the television.

As far as I’m concerned, Extended Stay America in Brandon Florida can have nothing good reported about our stay. It was the filthiest place I’ve ever stayed in. If we weren’t so tired we would’ve tried to go to another place. The place was filthy. The sheets look like they had stains on them from previous visits. The tub and surrounding area look like it hadn’t been cleaned in months. There were cockroaches, climbing up the walls. The refrigerator did not work correctly.. The lady that checked us in seemed to make a strong point that there was no services. No breakfast. No amenities. No room service.

When we checked in, the staff was so courteous and helpful in every possible way. I would like to thank Erik for his exceptional service. He was friendly and helpful. He made a truly and positive impression. We appreciate his service. Thank you for your outstanding customer services.

Extremely sad. It's such a shame that this place is ran down and the beautiful neighborhood surrounding it. Fixtures are falling out of the wall even though it appears some things have been replaced now and even with security it leaves to wonder why security is needed. Very outdated and not the getaway weekend. I hope for. I believe this place is used for low income short-term housing which should never be rented out for vacationers. Very disappointed. I wonder if the reason why everything smelled as bleach is because something bad happened. I almost just want to sleep in my car for the night and go on with my travels. I feel bad for the extremely professional stuff that has been assigned to work here.

I recently stayed at the extended stay in Fremont, California. It was the worst ever. The room had roaches and smell of smoke and the cleanliness was not the best. Unfortunately, I book for a month but had to leave because of my asthma and I was charged extra because of my health. If I could choose no stars I would.

This was the worst hotel I ever been in. Nasty. Roach infested. Staff was absolutely terrible. A roach crawled in the bathtub with me causing me to fall, the garbage room was smelly and had roaches on the walls. Trash. All outside garbage cans rolling over the carpets. Smelled like animal urine. The bed wasn’t secure so every time I tried to get in the bed it rolled. The refrigerator leaked water all day all night. It was just a very unpleasant day. I’m disable and instead of them giving me a disabled room. They gave me a room on the first floor. I told them that I was disabled at the time of booking, so I’m gathering that’s the reason why I fell in the tub. I had nothing to catch onto and the roach just kept crawling in the tub with me as I was trying to wash my body.

Staff is extremely helpful and friendly. Room are very clean and well-maintained. Wouldn't want to stay anywhere else for an extended period of time. No bed bugs and not 1 roach has been seen. Staff 24 hours a day are ready and efficient to aid with any issue.

We went to the one in Tampa FL and it was gross! The lobby smelled for one, got to our room and there was nothing but a bed a chair and a TV that was broken...I complained and got another room which was worse other than the TV worked in this one..it smelled like fish which ended up being the AC unit, the floors kept coming up when we walked on them, shower head had mildew all over it, old bars of soap which means staff don't clean good at all! Roaches we saw 3 in the bathroom. Homeless people smoking pot everywhere outside and even though it's smoke free all the hallways smelled like cigarettes and pot!! Oh and the thinnest bed spreads ever which were stained yellow!! GROSS, this place needs to be demolished.

Please note that this hotel will keep your deposit for as long as legally possible and perhaps longer, mine took a week to refund. I liked the fact that the hotel was removed from major streets and it seemed quiet at check in. Housekeeping tried entering our room to clean around 8:30 am several times before we finally told them we had been approved to check out at 12 the night before. Then for several hours ppl coming and going from their rooms and housing slammed adjacent doors guaranteeing we got no sleep. Previous guest(s) clothes left under bed by housekeeping. Gloomy interiors. TV didn’t work. Looks kinda nice but isn’t.

My wife and I have been enjoying our stay at Extended Stay America. We are very pleased with the cleanliness of the facility and the quietness. Everyone at the front desk is very nice, knowledgeable and helpful. If we are in need of towels or anything they are very helpful in assisting us. We enjoy staying here very much. Thank You very much.

I been staying there for 6 months and the staff has treated me like family especially Boone. He is an outstanding worker. The place is always clean. The team that works there has great leadership and doing wonderful service.

For Houston MD Anderson Ext Stay on 1301 S Braeswood Blvd: Water is hot, A/C and heat work well. If you are "visiting" the Mays Clinic - it is a 10 minute walk, door to door OR if you are "visiting" the Proton one or Two center - they are a 3 minute drive. The last positive - the place is cheap $$.

I will never give this company another inch of my business. When we booked the reservation we were told that the kitchen was stocked with necessities and was pet friendly. Upon arrival the entire floor smelled like marijuana. We complained to the front desk who said if we could locate the room that was causing the smell they would take care of it. The room was semi clean and we found a live roach on the kitchen counter. There was no one at the front desk nor would anyone come to help us when we called out for help. The card keys only worked sometimes and again, finding someone to assist us took an act of congress. We left our dog in our room for a few hours as we had plans. When we came back our key cards were turned off.

Extended Stay America. When I first got there, I got unpacked, put something on the kitchen table, and there was like a greasy slime all over it that got on my package and my hands. It’s got one pot and a scoop to take something out of the pot but no plates or silverware to eat off of. I go to the bathroom and the sink is so chipped up. It was so gross. I’ve never seen a worse sink in my life. I get ready for bed and walk over and get in bed and I walk over dog food kibbles I had no animal with me. I get into bed and I thought it was going to collapse. It’s on a platform and apparently all the screws are loose because it rocks back-and-forth like it’s gonna collapse. I will never stay at your hotel and I will definitely tell people about my experience.

I thought the extended stay would be good because of the nice business environment but I was wrong. The front desk lady told me she cannot get me my deluxe king-size room and charged me 45 dollars for a double bedroom. I took it because I traveled 6 hours from Atlanta to Jacksonville and tired to be searching for other hotels.

American Cancer Society paid for me and my son's stay 11/17/2024 - 11/22/2024. I had to put a card on file, they charged my card a certain amount, I'm trying to get that amount refunded, the guest service phone number, 877-651-2124 does not work, the manager at the location can't give me my refund because she isn't authorized to do it, I left an email a week ago on the website, no one has contacted me.

I've been staying at the Charlotte-Pineville - Park Road for several weeks until the new living arrangements become available. The staff is really nice and the front desk people are great and helpful. I feel safe and comfortable. Thank you for making my time wonderful.

I always stay at the Arboretum Extended Stay America in Austin TX when on business. Twanna was amazing. She was over the top accommodating. I had a few minor problems the first night and she made everything perfect. I appreciate top quality managers that care about their customers.

I was pleased when I was greetings by Leslie (sp) at the front desk. Genuine and knowledgeable, she assured my stay would be enjoyed. The hotel was well lit, smelled fresh and hallways were clean and cheerfully decorated. Location and pricing were my initial reasons for booking. We all are conservative nowadays when it comes to money and Extended Stay America nailed this one! Lastly, during my stay I became a little sick in my tummy (self afflicted) and soiled a few linens but hospitality assisted me without complaints. Not a good look on my end, just being honest and thankful to the staff.

This is very challenging on a five-star review to give MINUS 10, what a disappointing experience. The positive is the staff is very nice, my room 112 had a broken handle entering, the thermostat doesn't work, during my stay they had no water for over 6 hours, they advertise you can cook but there were no cooking ANYTHING. This is not worth getting room for FREE, look elsewhere, found garbage in two different drawers.

This has truly been a disappointment to be at this Extended Stay Hotel in Tukwila Washington. I've been here almost 2 weeks and I HAVE PAID the WEEKLY FOR THIS WEEK AND THE WEEKLY FOR LAST WEEK. Very disappointed because I had to vacuum the room myself and then I had to request sheets in order to do the bed. But then I decided to call the front desk to ask why am I having to clean the room when I have booked for a month. She stated that, "Well we do clean the room after you've been there seven days and you definitely have been here more than 7 days so yes we will come and clean your room and we will not charge you additional" and I said good. Then she told me that someone would come the same day or the very next day but instead someone came the same day, several hours later.

Extended Stay America is a nice place to stay, clean room, nice kitchen, the people here are nice, good housekeeping. Restaurants are right near here, if you have any questions you can go to the office and they will help you. I love staying here. I recommend you to stay here.

No one pays $631.26 per week to experience this nonsense! I deeply regret choosing Extended Stay America - Waltham Boston, MA. From the start, it was nothing short of a nightmare. The elevator had trash in it, reflecting the overall lack of cleanliness and this hotel and there is a terrible odor that just won't go away.

This review is for the Extended Stay America, Jefferson Ave. in Newport News VA. The hotel was dirty and in major disrepair. The room was falling apart. No amenities, no mugs or glasses in the "kitchen". No hairdryer, no shampoo. Oven was filthy dirty, only thing in the cupboards were crumble and mold. Front desk hours severely limited. Staff extremely unhelpful and aggressive.

Service Rd location, They charge you to wash your towels, linens, have to buy kitchen items, charge $1 to make phone call. Elevator don't work, No cart to get luggage in room, cabinets greasy, floor is buckled up, DO NOT STAY THERE, it don't rate any star

Hotel was filthy dirty from the front desk to and including the room. No towels or hangers in the room. Floor was sticky and dirty. Water from tub dripping all night. Sheets were dirty. Maid left a gratuity envelope.... WOW.

One of those horrible hotels I have ever stayed at the room was dirty. I never had a blanket the whole entire time even though I kept on asking for it. They kept on saying that they were out. I stayed there for over 2 weeks. Management is very rude and nasty to you. Extra charges and stuff that I wasn't even aware of when a time of purchase that came up after the fact I was already there. The manager kept on wanting to come in my room and check my room out saying they needed to inspect it. I would not allow them in when I was there but when I was gone they decided just go ahead and let themselves in to check out.

My wife, who is traveling on business stayed at the 901 Dick road location in Buffalo NY for two nights (7th and 8th) of Nov 2024. Upon check-in, late at night was attended by Harry at the front desk. Harry, after check-in followed her to her room and entered the room. My wife did not feel comfortable with a staff member entering her room without her permission. He gave her a hug on his way out which totally startled my wife and she panicked and called me. I asked her to bolt her door and contact the manager first thing in the morning as it was late at night. The following day, she tried to explain to the manager on duty about the incident, however, the manager's only response was "ok" and did not show any concern about her safety, security or any concern at all. Any ladies traveling alone on business or pleasure, personal safety can be an issue at this location. Be aware of Harry.

I stayed at the Extended-Stay in Schaumburg Illinois 51st State Parkway. I would never ever ever stay there again. We had a room that was filthy. One GFI outlets worked, one was broken. Stains on the pillowcase and the sheet. Someone had burnt incense stuck in the floorboards floorboards in the bathroom. The poster behind the front door, glasses what I mean glasses, sunglasses and reading glasses left on the lampshade. Floors were sticky. Cabinets were broken. They left the room like that and that supposed to be clean. We had to clean the room from floor to ceiling, wall to wall. We never unpacked our suitcases, left out of our suitcases, never put nothing in the drawers. We didn’t trust anything at all.

Where do I even begin? If I could give ZERO stars, I would. Worst experience I’ve ever had at a hotel…or with people in my entire life. Started off ok. None of the side doors work. You’ll always have to go get your key fixed. Also, enjoy your room key not working more than it should. It’ll randomly stop working and you’ll have to constantly go get a new one. Also rooms are dirty and gross. Like they never get clean!!!! Don’t wear white socks! Hallways smell disgusting. Not even their dollar tree air fresheners mask the smell. Smells like B.O and other bodily fluids. Okkkk so this is where the fun begins! Buckle up because it was a NIGHTMARE! The worker CALLED THE POLICE ON US BECAUSE WE WERE A LITTLE LOUD. Said we were yelling.

I’m truly satisfied with my stay here. They treat me like family like I’m home making sure I get all my packages and the staff does the little things to help me and my son enjoy our stay. I appreciate all the love they show to my son and I.

I arrived at the Extended Stay America in Charleston, SC, 5045 N. Arco Ln, and stayed there between 9/26/24-10/3/24. When I arrived, I saw a dead roach in the lobby and the floor was not swept. We were assigned room #218. My wife and I entered the room and immediately saw roaches scurrying around. I killed one or two. We saw more in the bathroom, kitchen area and living room.

I hope this message finds you well. My friends and I recently stayed at your hotel from 10/10/24 to 10/13/24 at Bethpage, Long Island, NY and I am writing to address some SERIOUS concerns regarding the condition of the room we were assigned. Unfortunately, our experience was FAR from satisfactory due to several cleanliness issues, including mold, visible bugs, and numerous hairs found in the tub. Given the potential health implications of such conditions, I felt it necessary to document these issues with pictures and videos, which I can provide upon request. While I understand that occasional oversights can occur, the level of cleanliness we encountered is unacceptable, and I believe it warrants a full refund for our stay. I trust that your establishment values guest safety and satisfaction, and I hope you will take this matter seriously. I paid $700 for 3 nights!!!

I have stayed at 3 of these place since traveling for work while waiting to get a permanent home. Each and everyone are HORRIFIC. The first one on 10610 West Broad Street was SOOOO Filthy I left in 2 months. Moved to the one at Park Place Court. It was pretty clean and rocky at first with the manager but after he realized I wasn't I wasn't one of the addicts from The Pride Program and was a single woman alone just living the best I could while maintaining a job and never to have missed a weekly payment. He was a very rude individual and was subsequently fired. And the woman that took over (Althea **) and had a hand in his firing. I told the assisting manager the last week I was there which was the day I usually paid every week that I was only paying for the next 2 days.

The Extended stay in Bessemer AL is nasty! Filled with drugs. The staff is very unprofessional. We were charged for new towels after two stay. Was told it would cost me 8 dollars to have my room cleaned and new sheets. And then with Angelica nasty attitude towards my kids was just unbelievable.

Just to let you know the staff at the Extended Stay Palm Springs CA Airport are excellent. They are doing a wonderful job taking care of your customers but I think everybody's a bit frustrated with the timing concerning getting things repaired expediently? I believe you are losing customers because some of your disabled customers can not access your property because of repairs?

I was a resident at 6451 Westwood Blvd, in Orlando, for two years. The facility was not the best, but I survived until I finally moved out. Had it not been for the following: **, who was the manager, **, and **, who was the most caring and attentive staff. I honestly could not have gotten through my stay if not for their kind and uplifting spirit.

Dirty, dirty, dirty. Phone tried to call to from desk. Phone went working. Cord cut off. Wanted to turn lights on. The whole light bulb nest were gone. Went to bathroom. Dirty, piece of poop were on floor. Wanted to wash my hands, sink is disgusted - you can see hair and shaving cream all over the sink. Towels are with stains.

This place was horrible. None of the amenities that were advertised online were ever placed in my room (dishes, silverware, toaster, coffee pot nothing!). A initial look over things I found soap scum on the bathroom sink counter, and pieces of old soap stuck in the drain. Pot smoke permeated the building to the point that I developed a constant headache. I checked out early. When I complained to Nagwa at the frontdesk she did not even apologize. I think she was focused on making sure she charged me for the last day of my stay. The construction noise was ridiculous. I which is supposed to be going on until the end of December 2024. One elevator was available or you could walk up the stairs. My last stay ever at Extended Stay America in Tysons VA.

All the staff is really amazing people except Rose who has a really bad attitude but please don't let that stop you from staying here cause the rest of the staff are super friendly and will see to your needs. For the most part the guests who live here are like family.

I had a reservation at ESA in Columbia SC Greystone. I am coming to town for a football game and reservations were made months in advance. I had flights, tickets and a hotel reservation. ESA cancelled my reservation 3 days before the trip and refused to honor my reservation. They said a customer extended their stay. So what's the point in a reservation. I had to get a hotel at twice the price. EXTENDED STAY AMERICA is incredibly unethical and no one should ever trust them!

I am relocating to WA from NY. Airbnb failed my one month rental miserably and took half the cost despite the stay not matching description. Booked a room at Portland north to figure it out. Ended up staying here until luxury apartment was furnished. Despite the area the hotel is so modern and updated. The staff is so very clean and orderly. Who appears to manage this hotel, Jeremy, is the most hospitable, helpful and welcoming person! He assures safety via taking strolls around the building throughout his shift. Truly a great night or in my case month stay! The value for cost is remarkable. I am very grateful. The stress of relocating topped by Airbnb being so unreliable and not protecting consumer's purchase nor providing theft of service as they do; this stay made up for all of it! Thank you Jeremy & staff!

HORRIBLE. The room was damp and smelled strongly of mildew. There was visible black mildew/mold in the shower. My socks quickly turned black on the bottom from walking around on the carpet. The microwave broke within two days of my stay. The sketchiest people hung out in the parking lot. Absolutely avoid this hotel unless you have no other options.

May 30th made reservation. Arrived to be told it was at a different location. Get to other location they send me back to the original location. That location tells me they can't help me cuz they're in the middle of an audit that would take another 20 minutes. That ended up really taking 2 hrs on top of the driving back and forth. At no time were we offered to be put in a room or even sit in the lobby out of the extreme heatwave we were having. Guest services was of no help at all except to now send me to the third location which didn't even fit our accommodations. You too. Your employees tossing me around from location to location not wanting to help me.

Absolutely terrible experience with this hotel. I booked three rooms well in advance for a crucial business trip, only to find out—by chance—that my reservation had been mysteriously canceled. I received no notification of this, and if I hadn’t checked my bank statement, my team would have shown up in Las Vegas expecting rooms that didn’t exist.

Horrible, we stayed last week of June in Amherst Ny. My husband had bug bites all over and bugs were climbing the walls. Manager did not care, they refused to refund us or move us. Worst place we ever stayed and should be reported to health department. It didn’t deserve a star rating at all but wouldn’t publish without one. Pictures are bites, bugs and the mattress pad we slept on.

I used Booking.com in April to reserve a room at Extended Stay America in mid July. We arrived in the evening and when I said I was there to check in the idiot behind the counter just stared at me and sad no! I was astonished! I couldn’t believe it. I said I had a pre-paid reservation since April and in fact had the confirmation number. He said that didn’t matter. He had other people coming in that had reservations and they were over booked. I said then let them be the ones to be turned away because we’re here and have a confirmation for a reservation! He walked away and never came back, so we left and spent the next hour trying to find another room somewhere else. I am 75 years old and have NEVER had anything like this happen before. Finally found one several miles away at a Hilton Garden Inn, which was much better.

14245 S. 50th street. Phoenix, Arizona Extended Stay has left me itchy achy congestion headaches from the mold. The carpet nasty. Pillows nasty and flat. Housekeeper didn’t knock before attempting to come in. In my room when I wasn’t there and when I said something she didn’t know why they were in here. Nasty nasty. Unfriendly rude. Handicap handrail in tub broken. Sink not securely attached. Floor Nasty.

Property: 5200 South Quebec Street, greenwood village Colorado. I'm a 62-year-old disabled female. Melissa, the manager has been extremely rude and dismissive and with a less than caring attitude about the guest. On July 12th, the hottest day of the year and without any transportation, Melissa the property manager, decided not to extend my stay because I wrote an extremely negative review online. She told me that it was my fault because I decided to stay even though I wasn't satisfied with the room. She also said I just should have left and because I didn't please, they won't responsible for my injuries, for the filth in the room I entered and everything else that I experienced. She said that according to them it was cleaned and checked by their inspector and it passed. We just bought $300 worth of groceries that we had to leave in addition to all our cookware.

The hotel is dirty and it has roaches and bedbugs. The first room I was assigned smelled like cat urine and the 2nd room smell like smoke. The carpet is filthy and sticky to the point that my shoes kept getting stuck to the floor. This caused me to trip several times. There was blood on the sheets in my niece's room. When she was moved to a different room there was blood on those sheets as well. They run out of towels daily. The rooms have broken and missing furniture pieces. I left several messages for the manager and the district manager to no avail. I allowed I would give a rating of '0' for everything, including customer service.

We are seniors, my husband, is a regular at ESA of Clearwater, because it's close to his cardiologist, he does not reside in FL, I work out of Fl, but he comes to undergo his yearly test for his heart (he has two open heart surgeries), we've been in this hotel since May and we were planning to stay till September, but couple of weeks ago, we smelled very heavy mold odor in our room, then black residues start flying around, we asked to clean and take care of the situation, so they accommodated another room to stay while cleaning it, and we agreed, (but of course), no offer for cleaning the cloths where all the residue flew, nor compensation till moving back, and we specifically asked to let us know when we can go back to our originally reserved room.

Let’s just say that the extended stay in Raleigh, NC is by far the nastiest place. I contacted the complaint line and nothing was done. I booked my reservation with 2 double beds 2 months in advance and was told one hour before check in that the room wasn’t available. I paid the same price for one bed as I did for two doubles. Also the pull out couch/bed was disgusting! I will post pictures to prove that this place is by far a roach infested hotel and I would not recommend to anyone!

I stayed at the Bellevue & Quebec location in Denver. The room was dark and dingy. Everything was beat up - the countertops, floor, the walls, etc. The toilet wouldn’t flush, but the worst part was the bugs. Insects were crawling over my feet and bit me - there were bugs everywhere, especially the kitchen and even in the bathtub, A bug crawled out of my purse when I got to the airport! The sheets were stiff. The bugs came out on the second day when I was too busy to find another place and leaving early early the next morning. I can’t believe I spent $110 a night.

I been stayed with family at 975 Weir Dr woodburry when we waiting for our new home when we make an reservation on the APP, then we cancel on their APP as the same day but they still charge to your bank account even you are not stay and none refund. Front desk told you because you cancel on the APP they don't refund your money no matter you stay or not. Please be careful on Extended Stay America on their APP. Never give your credit card.

This Extended Stay was a complete nightmare!! The room was disgusting, the whole entire place was disgusting. I was nauseated the entire time that we were there. We did NOT feel safe at this hotel!!! They left a note under our door saying that they were going to do a mandatory check of the a/c in our room at 9am on Sunday, but they didn't show up until around 2pm. My son had fallen asleep, and I was trying to fall asleep.

We stayed in the Extended Stay America-Bethpage NY on 5/2/24. When we got to our room, we heard multiple dogs barking in the adjoining room. We went back to the desk to request another room and were told the hotel was sold out. As it was late and we weren't familiar with the area, we went back to the room hoping the barking would stop. We asked the man at the front desk to at least contact the people in the room to try to get the dogs to stop barking. We never heard the phone ring and no one ever visited their room. The dogs continued barking until 11:30 PM and started again the next morning before 6 PM. At this point, the dogs started fighting and one of them was shrieking like it was getting killed. I call the front desk and asked them to go to the room to stop this and check on the welfare of the dog. The woman answering the phone said ok.

Horrible place. Fairfax, VA. Tried to charge me double. Dirty room. Smelled really bad and the host didn't understand a lack of English. Really bad for 192 for one night. Stay away. Marriot and Hampton inn is by far a 100% better.

The Extended Stay West Melbourne Florida is occupied with a known call girl/prostitute Kayla ** residing there using facilities for in call services. Can't imagine no one is aware with all the extra foot traffic coming in and out of this establishment.

This review is specifically about the Yorba Linda Location. The stay here was awful and management was worse. I was cursed at by a manager, never received a full cookware set and lied to by the District Manager about a getting a refund for my stay. Corporate isn't interested in complaints and will brush you off to get a good review while offering nothing. I used to love this company but it turns out I was completely wrong. I've stayed with them many times but after viewing many reviews on different sites, this location is notoriously bad for service, cleanliness and customer concerns.

I made a reservation for May 23-26 on Feb 17th. At 1 am in the morning of April 23rd my card was charged, when I called, the manager wouldn’t allow me to speak, told me it wasn’t them and said there was nothing he would do. So now I’ve been robbed of 100 bucks and no reservation for the dates I needed. Thanks Extended Stay!

I would give a half star, but I cannot. I've stayed here repeatedly but this will be my last time. EVERY. SINGLE. TIME. I have been here, something major was wrong with the room. Garbage disposal not working, the microwave not working, the bathroom light not working, no shampoo in the bathroom, one small towel in the bathroom, water from the unit above coming through the bathroom vent like Niagara Falls, today, the TV doesn't work and apparently, no one can or will do anything about it. I can't get another room with a working TV, unless I'm willing to pay more. The rooms routinely smell bad and have not had routine maintenance in likely a decade. Yes, they're "cheap" to rent but you reach a point where it's just not worth it. This is the Extended Stay in Malvern, PA on 8 Swedesford Rd. Why stay in business, if this is the level of "quality" you are offering people? You'd be better off sleeping in your car.

I was a resident there and I was almost at my 3 months tax exempt. When you go to the receipt folio they never show your deposit. They should but they don't. The staff is always sleeping at night managers, the gm doesn't do his job. Always ask for receipt when you pay. Water pressure issue, take a lot of money for you to stay. What a dump. Know your rights. Call your bank. Call a lawyer. No deposit, no room but they can't refund the money

My stay at Extended Stay America was excellent. Assistant manager Milano provided excellent service. Showed genuine care. She makes stay here very pleasant. She is also very polite, makes me feel very welcomed. Ready to accommodate to needs if possible. I rate this hotel a 5 star. Her interactions with people staying here is excellent.

I wish I had read the other reviews first! The worst: "front desk" people, worst management, rudest employees-threaten to kick you out, to call the police (who are there are at least one time a day), filthy, stinks, dog poop all over outside because there are people that stay here and just don't care! Double and triple check your bill because they will try to add additional charges!!! Drug sales and consumption, domestic violence occurrences in hallways, outside, etc. If you are looking for a place to stay for any length of time-ACTUALLY, ONE NIGHT WOULD BE TOO MUCH! Keep going and stay safe!!!

Currently staying in Indianapolis and it has been a good one! The room is spacious and staff has been friendly and attentive. Extended Stay also provides a cheaper rate after a month of stay which definitely makes it more affordable than other hotels in the area. Definitely recommended!

I am giving my stay a 2 out of 10 because the staff was really nice. When I arrived to check in, there was a man smoking marijuana 10ft from the main entrance. The room I booked was still being occupied so I was moved to another room with smaller beds, but I was told it was an upgrade. Entering my room I was SHOCKED!!!! The room was spacious but very run down. The decor was horrible. The furniture was old, chipped and absolutely disgusting. I requested a king size bed with a sofa sleeper. I am glad I was given the smaller beds, since I was not going to let my daughter sleep on the sleeper sofa after seeing how gross it was. We didn't even sit on it. My daughter and I shared a bed and my husband slept in the other. A double bed will not fit both my husband and I comfortably.

I booked this hotel as a quick stay before my flight out of Phoenix. I supposedly got a deluxe room. The room had cabinet doors that had fallen off in the kitchen and bathroom. Carpet looked like it was burned with an iron. Hotel had a horrible odor. I had stayed at an Extended Stay in Calif. on a business trip and it too was one of the worst I have ever stayed in. The desk clerk was friendly, but I honestly will never stay at this hotel chain again.

Ramona is the one who will just not do it. She will look you in her face until you. I'm just not gonna do it, she's Tired from working all this week. There's only 2 people behind the desk now. Because the manager is sick too, but if she's training to be manager here I'd rather die in the street.

The Extended Stay hotel in Glen Burnie MD is the absolute worst hotel!! They had no staff working from 10 to 12 midnight!!! I came in the hotel 11:22 pm and waited to have my room keyed reprogrammed and NO ONE was around!!! Another guest said she was at desk at 10 pm and NO one was there!!! I called other extended stay to see if I could get a manager and NO luck!! I ringed the damn bell about 15 times and NO ONE showed up!! Around 12:10 am a girl with a black bonnet showed up and said she just got there to work because the person before her left!! Smdh!!! I was locked out of my room for almost an hour!!!! I will NEVER EVER stay at this hotel again!! It's ** as hell!!! Pot smell everywhere!! Room smell and not clean at all!! Just disgusting and dirty!!! Not worth the money!!!!

My service dog, friend and I stayed at 5050 e Grant, Tucson AZ. My dog is certified as a service dog and registered with the federal government. At check-in, they argued with me, saying she was NOT a service dog, just an emotional support animal. I tried to show her the certification paperwork. She wouldn't look at it and charged an extra $38 for her stay, which is ALL illegal. I had paperwork to prove it was also illegal. She got me so upset.

This is kind of long so grab a beverage, relax in your favorite chair and settle in for an interesting read. I have stayed in this hotel (Extended Stay America - Corpus Christi, TX) twice: for 6 weeks from the start of Oct 2023 thru mid November 2023 and for 6 weeks starting in late November 2023 thru mid January 2024. My experience both times was HORRIBLE! My complaints range from disrespectful staff - including the manager - to terrible, old, smelly rooms. But this incident takes the grand prize for having rude and incredibly irresponsible staff - again, this includes the manager.

This hotel has roaches and any rooms without, smell like bug spray. Their customer service is VERY unprofessional. Their breakfast is stale and old items. They're stingy with towels etc. We got attitude the first night just asking for wifi info. Their signs in room say 'whatever you need, just call.' They have plumbing issues that was reported but nothing done for a week. The refrigerator makes loud noise continuously. There are multiple stray cats wandering around and meowing everywhere. The bed is not very comfortable. When asked for coffeemaker (like advised on their own room brochures) more attitude. When asked about housekeeping, more attitude and no help to set that up. For over $500 per week, you would expect MUCH BETTER service and professionalism!!! This place is a hot mess

First off, I blame myself for not reading the reviews about this place. If I had, I wouldn't be wasting my time writing this one. This was by far the worst hotel I've stayed in and I've been all over the world in the last 60+ years of staying in various hotels and locations. Don't bother contacting the hotel management, they know all about their problems and do absolutely nothing except lip service responding to their poor reviews on the various social media sites and Google. Case in point...I had an interaction with Alvin the front desk manager that would be grounds for firing at any location that cared about its clients, but as I read over other reviews I see that I'm not the first person to have a problem with this guy and yet there he is still giving grief to clients and they do nothing about him.

I Stayed at the Extended Stay America in Boise off Vista on 11/22/23. First room the TV would not work and they said that the cable goes out when it rains and moved me to a new room across from the laundry area. The walls are paper thin and you can hear anything in the hallway. I wanted to sleep in and I was awoken at 8am to the cleaning crew talking trash for 30 minutes and it wounded like they were in the room with me. I checked out at 10:30. At 12:30 I received a notice from my credit card that I was charged an additional $265.00. I call the hotel and they said the room smelled like smoke so I was being fined. I do not smoke or vape or use nicotine products. I tried to explain there must be a mistake and she was very rude and basicaly called me a liar. I drove back to the hotel 4 hours later to confront the on duty person I talked to be she was gone.

Don’t stay here. They act nice but if you tell them you will pay the next money that’s due when you get your paycheck they will kick veterans and special needs children out. They don’t care and extremely heartless. They even send police and make up stuff like, "Oh nobody answered. We thought you were dead" **. No you just wanted to harass us and my husband ** who has Health issues as well. We will never stay here again. Karma will bite them in the **

This room stinks. I have done all I can do to get this molded mildewed smell out of here. However, the attempts have been unsuccessful and it's making us all sick. As soon as the air is cut off it reeks horrible and smells even worse. I have mentioned this before with old management (all maintenance did was put boards over the mold) and I have mentioned this to new management. When I mentioned this to new management, I was explained I had to wait for a third party to be called to come out which led to another almost 2 weeks wait for them to half-fix the mold and still cover it up. I can no longer take this unbearable smell. I have since asked to move to another room and be downgraded as well but there is never a room available without carpet. My pets are trained but I still don't want any accidents on no carpet therefore I don't want a room with a carpet seeing that new management is now charging for everything.

Good day, My name is Sean. I recently stayed at this establishment in Springfield, IIl on Dirkson Pkwy on October 14, 2023. We were not happy at all.

I paid almost $1,000 for the rudest customer service I have five bar experienced in my lifetime. They have bed bugs and roaches. My family woke up with bites on their faces we could not get clean towels except at 4:00 p.m. and was yelled at about it by the front desk ladies. Hotel is gross. There's cockroaches in the hallways. Very loud air conditioner. Maintenance people made it louder and run worse they did not they woke us up. And for an hour they were in our room spraying our air conditioner with a power washer for some reason getting our clean clothes all wet. Our room smell like mold after that. Ask to be refunded. They agreed and have yet to get it 5 days later.

Ms. ** and Ms. ** from the location in Princeton-West Windsor saved my fiance's on September 30, 2023. My fiance (who is disabled), myself and my fiance's ESA (cat-Midnight), was thrown out into the streets/woods in the middle of September 2023. We could only afford two nights at ESA and checked out on the 30th. We knew we were going back into the woods and I had to work that night, leaving my disabled fiance and her ESA cat in the woods alone. Ms. ** and Ms. ** talked to my fiance (not knowing she was contemplating suicide that night), and let us sit inside as long as we wanted to during Ms. ** shift. We left and ended back up in the woods.

This hotel is very noisy with a very rude staff completely nonresponsive to complaints. I've traveled a great deal and stayed at a range of hotels and motels, from very inexpensive to reasonably expensive (no luxury places), and this is by FAR the rudest, noisiest, creepiest place I've ever stay at. Some mornings there is screaming that sounds like a maniac throwing a fit for hours on end, and every day by late afternoon, if not sooner, there is banging and pounding from from one side or the other and almost always above. I couldn't imagine a more hellish environment than this. It's worse than I could have ever imagined. And I've stayed here before under previous management several years ago, and it was nothing like THIS.

Refrigerator stopped working in the night. I was refused compensation for my Spoiled my food. All the refrigerators are old and rusted. I searched room to room with the front dest attendant to find a clean refrigerator that somewhat worked. My son helped to switch them out. Stoves don't work well, and rusted. Fire alarm went off for 2 hours before the fire department showed up. Due to a fire in the boiler room. Experienced a power outage in the middle of the night. I was told I would receive a phone call from the regional manager. I was never contacted. The staff are very nice. They work very hard to accommodate their patrons with what they have to work with. Avoid the Mt. Olive NJ location. It needs to be gutted, and refurbished. Everything is very old, run down, or doesn't work.

The room had a horrible smell. The facility itself is old and unkempt. The bathroom had mold and a visiting cockroach. The water in the bathtub dripped all night long, and I was unable to turn it off. In the morning I was unable to take a shower because when I lifted the knob to turn on the shower, it came off in my hand. I have contacted corporate who was supposed to get back to me and never did. I also complained to the front desk and followed up with a written complaint to the motel. I received a form letter from the motel saying how sorry they were, and invited me to come back and check on the improvements that they have made. I am going to report them to the health dept.

Have stayed at many ESA Hotels. Never had a problem till my stay in Memphis. Stayed at Cordova location and they had no utensils for cooking and the AC didn't work properly. It appeared to be a converted appt building. Moved to the Apple Tree location and the police were called twice in 1 week for domestic violence that occurred on my floor. No security at either location. This Hotel organization stinks like **.

Place is trash. No hot water. Breakfast is trash. Loud upstairs. It's horrible. Never stay here. I'm contacting Tyler district manager for Madison so he can help me file complaint. This is a horrible experience

Stayed 5 months while our house was being built, the Manager simply terrified us with eviction threats the entire time we was there. My wife is in a wheel chair and has a service dog, she said she could smell our very clean service dog, we had 1 week to go before we moved into our new house and she evicted us, the reason she stated was we refused to let her examine our room. Never ever stay in the Ocala extended stay, Not to mention the place was just plain nasty, filled with roaches...

The location is great but not worth it! Very dirty & rundown! Bugs, dresser broken & tore up. Lamps didn’t work & were tore up. We didn’t even unpack. We slept in our clothes. We laid a sheet on the floor for my son to crawl. Phone didn’t work either. Only 2 lamps of 4 worked. The lamp shades were horrible looking. Also SUPER SMALL!

Upon entering ESA I first noticed a clean well kept reception and lounge area. I was greeted with professionalism, the customer service was top-notch. All my questions was answered without hesitation. I was shown to my room. Upon entering my room it smelled fresh, everything was very organized. It was very quiet and relaxing. I definitely recommend staying at the ESA in Kentwood. I felt safe and at home. Thanks for a wonderful experience.

I have now stayed at 4 Extended Stay Hotels and they have all been horrid. The first thing you notice is the smell. The hotels are older and so the management has chosen to add an overpowering deodorizer to the air circulation system. It is cloyingly sweet and noxious. Also, there are NO AMENITIES in the room. I have stayed because of the kitchens and you now have to beg for every little piece of kitchen item you want. They do not even provide a coffee maker, coffee, tea, spoons, or cups. You also don't get any bathroom toiletries like shampoo. They do provide a small soap. I wonder when I will need to bring my own towels and toilet paper? I will chose to stay at a Motel 6 over these folks.

Re: Extended Stay America/University/Auburn Hills Michigan. Disgusting! Bathtub was brown from dirt, drawers dirty, floors black with dirt, empty water bottle under bed, silverware greasy, list goes...

I checked into a King room and left my luggage including pain medicine from a car wreck in the room about 9pm. I went back to my car and returned to go to bed for the night. The lock on the door ate two card keys. I was locked out. No access to meds, clean warm clothing, necessities etc. After nearly an hour with the night shift duty person trying various solutions to get the card key out, and open our door, she offered a smelly handicapped room with a small double bed. It was nearly midnight by the time I settled in. No luggage. No clean warm clothing, no pain medicine - it was an awful experience with no sleep.

The Extended Stay America on the Southside (** people) Atlanta are substandard to the Northside which is predominantly **. The Southside: appliances are old, have to be changed while living in the room. All the carpet is filthy, you can’t walk without shoes in your room. The washers and dryers infrequently don't work and frequently takes your money. I've tried to file a complaint to Extended Stay America corporate, I always get a automated generic reply.

I will never stay at another Extended Stay.. They are crooks.. I stayed at Lake Worth Florida location for 2 weeks, I paid over 1100.00. I checked out 1 day early... So as I'm writing this review check out is not until 11am today. I was told they take weekly payments so, how on earth did they charge me for another week when I checked out a day early is beyond me. I contacted my bank because they made an unauthorized withdrawal, that is illegal. When I called front desk of course the person there could do nothing about it so I have to wait until today at 9am for them to "investigate".

This is the worst experience I have had staying at an extended stay. These are rooms not suites. They don't want you to have an extended stay because the furniture is so uncomfortable. The so called beds are cots. The chairs are so uncomfortable you have no choice but to sit on the bed. They offer a kitchen with no cooking utensils, you have to buy them. Horrible experience. I booked for nights, I will be staying one.

I started living in an ESA hotel in 2022 due to a divorce and changed living arrangements. The first hotel on Park Row was a decent hotel until we were forced to move in Jan/2023 due to a fire. A fire that was started by smoldering cigarette butts outside next to the front entrance (according the fire department). Everyone was forced to move out of that hotel and we were put up in another ESA hotel on Katy Freeway in Houston.

During my stay in Jan of this year, my room got flooded with severe water my personal stuff got destroyed. I went back hotel to get some help. 5 times hotel keep telling someone going to reach out to me, no one called.

I wanted to thank the staff for their kindness during a time of need. The hotel was clean, felt safe and we were able to bring out pets which meant the world to us. The views from our room was that of the woods so I was able to enjoy the birds every day.

Infestation with bed bugs had to be move from one room to another and still was getting bit and when I told the front desk they claimed I was the only one complaining. Really I know when I’m being bit. Don’t insult my intelligence like that. You need to call a exterminator and not telling the public that you are infested.

Competitors are doing a lot better as far as honesty about pricing goes. Be careful of the location you choose, this is another company that will blame that location and "franchising" to avoid blame for their errors. They simply lie about pricing. Corporate called me to explain why I am wrong - about everything. Horrible company. Stayed here over 10 years - never again. In-Town Suites does not. They are consistent and real.

On Dec 31st, due to some emergency at home, I made a reservation online (via Hotels.com), to stay at Extended Stay in South Brunswick from Dec 31st – Jan 2nd. When I reached the hotel, it was raining and I had my 2 kids (1 infant) with me, the receptionist named ‘Hamsa’ immediately told me that “I am not sure why hotel is allowing reservations because we are all booked, and we don’t have any room available.” I asked him, what should I do, he said ”You may have to look for another accommodation”. Then I asked him, “did you charge me for this reservation, he checked and confirmed: No, we did not charge you. You should be fine.” I left the hotel after then and went to ‘Royal Sonesta’.

Why is it that EVERY service company, be it phone, hotels, etc. ALWAYS have customer service reps from different countries you can barely understand? What is the aversion to hiring Americans to help people who actually live here so we can understand them. Cheap labor is more important than actual good customer service and communication. So sick of this country and Globalists making it miserable for the rest of us.

After my unexpected divorce, I was forced to make immediate decisions during my transition in life. I discovered Extended Stay America, which is located very near to my workplace. Needless to say, it was one of many of the best decisions I've ever made. I've been here for several months now along with my fur baby Jax, while preparing to move into our new home. I can't say enough great things about the manager Tim **, and his amazing front office staff. Especially (Sarah and Stacy). They have been my family of choice these last several months and because of them, my stay here has felt more like home as opposed to being in a hotel. The same is true for my German Shepherd Jax, who loves it here too, and especially loves swimming in the nearby pond. I would highly recommend the Extended Stay America, 1900 Lakepointe Dr address to anyone needing a safe and clean place to stay, either overnight, or for an extended stay of residence.

I, my daughter, and a small terrier mix dog stayed at the Extended Stay in Lakewood Colorado for a little over 2wks. It was good and I was treated very well. I checked out early, before a month had passed. Since I had gotten the room for a month, it was a different price. I paid the difference of approx $130.00. It was late in the afternoon and past check out time. My daughter was cleaning the room, because all the housekeeping employees were gone. Billy, who ran the front desk, said it was OK, as long as I gave him a 5 star review on the website. I said okay. I gave the hotel a great review, we had No problems previously, (that I was aware of)

Do not waste your money with Priceline. They just want a sale and have very poor customer service. I work for a major hotel chain and was told never to use third party reservations. Now I know why. I complained about the Extended Stay hotel in Ogden Utah. This place is run like a shelter. You get no sleep. It is not clean, lacking Annemarie’s. After 3pm no front desk person. People slam doors all night. Priceline should come with the buyer beware label.

This hotel was nasty and very rude. I had 2 nights scheduled and because I didn't want the extra night she was mad and didn't want to issue my refund. I will never stay at this location. Talking about new this hotel is run down.

Absolutely do not pay for your booking ahead of time. They canceled my reservation with no refund. Why would I want to cancel it if I wasn’t getting my money back? Said it could take days to reinstate my booking while I was in the phone with them the day of the booking. Will never use this company again. Policy is such a scam. Companies should be rewarding people for paying ahead of time. Not stealing their money and cancelling their reservation with no way to get it back.

The staff was very friendly in Springfield Illinois. The hotel was clean and neat. I never met a manager so kind as Ben **. He was so humble and polite. He made my son’s birthday. He just don’t know he got his self a customer for life. I’m very thankful for the way me and my family was treated.

Highly recommended! I travel for business often. My stay was very pleasant and required a last minute extension. The general manager “Maggie **” accommodated and processed my extended stay immediately, seamlessly, and stress free! Truly a home away from home! Thank you Maggie!

Checked on Aug 4 to room 209. Complained of getting bitten by bed bugs. Now if you was bitten before you know the feeling. Plus you could the fresh blood on the sheets near the front of the bed where they go hide after they bite you. Kept complaining. If you’re allergic to them you will feel when they bite. It’s a sting and then it itches extremely bad. Complained again on Aug 6th. Was moved again to room 223. Was bitten again. This time we even found a bug in the bathroom sink and when I called and spoke to corporate they told me they can’t get in there. Mistakenly wrong.. Yes they can. Pictures don’t lie. I was bitten all over my face and neck and arms and so was my daughter and 2 year old grandson and we had him leave to go stay elsewhere because it’s very good uncomfortable after you're bitten. Finally on the 9th was moved to rm 326. And was fine from there. So 5 days we was getting bitten.

100% the worst hotel in my 60 years of Hotels. I am in the service industry & know service. I stayed July 23, 2022 for one night at the Extended Stay America, Middleburg Cleveland Ohio with my 8 year old daughter in Room 321. Room 323 adjacent partied and played heavy heavy beat super loud music ALL NIGHT LONG with no break. Our walls were literally vibrating. I called the front desk no less than 5 times and the only thing they did was supposedly call the room, sent nobody up, and did nothing basically. Not safe for use to address the neighbor room nor our job. We checked out early as nobody had slept and when I addressed it with the front desk, she (Lan) said she had just come on duty but asked why we did not call the police. I said it is not our job as paying guests who expect reasonable comfort, care, safety and consideration from the hotel and to provide an environment that is safe, quiet, and comfortable.

Probably the worst experience I have had in a hotel (flagging career we were often holes up in 1 star motels that were much better). I was told over the phone I had a room with 2 beds. Apparently it was 1 bed and a pull out. I was told there were no other rooms available, then when I called on the phone miraculously other rooms were available besides that one. There was no bedding in the room. I had to get that at front desk. Remnants from pets left on the floor smeared and sticky. About 4 inch wide dust bunnies all around the room. The icing on the cake was hearing the staff making fun of my special needs kiddo and 2 cats as we move half way across the country, then to get an "oh, sorry!" As I came around to the desk.

There literally are no perks to membership with this company. Instead of seeing reduced rates with increased stay days, you’ll see the daily rate go UP, often by $25 per day, even in the middle of the work week. And daily rates on their site are usually only $5 different from those posted on travel sites for the same location. No benefit at all.

Stayed at Springdale, Ohio location for 8 months. Property is run by ** who are racist. Drug deals, prostitutes will call you on the phone asking for a good time. Then when you check out, they will run your credit card for more charges, so you have to do a chargeback with your bank. GET all your receipts and block your credit card before leaving. Don’t say you wasn’t warned!

I booked my stay for the first time here and was very disappointed. The room comes with a kitchen for convenience but no coffee maker? Apparently that has to be reserved. Nonetheless the TV was broken, the alarm clock was not set to the correct time and the bathroom sink was clogged! My husband tried to plunge it with a cup. All we had no one came to fix it. When I bent down to plug the clock in behind the bed it was so dirty with dust balls and garbage. Definitely not cleaned back there. I was grossed out! We were not able to connect to the free WIFI either. When I asked the front desk for help I was just given a card with instruction that still did not work. Very disappointed I asked to speak with the manager and was told, "He is not on site but no worries I'll have him email you." That never happened.

This is THE most horrible experience I ever had in my entire life as far as hotel industry is concerned. We were moving out of state and booked in Extended Stay America, Irvine, CA for a month. We especially booked a room which had a sleeper sofa as we wanted one pull out couch for my daughter to sleep and also me and my husband were working from home so needed a place to sit. As soon as we moved in the very first day we noticed that the pull out couch was broken and no one can sleep on it. No utensils were provided, hot plate was not working, there were holes in the screen on the windows. We reached out at the front desk and the lady said that we do not have any rooms available and this is all they have. Obviously we are not gonna go looking for a place to stay as there was no availability anywhere at the last min.

ZERO STARS. I have asthma! Marijuana & smoke throughout the hotel, coming in my room through the bathroom vent & under door. I called, verified non smoking. Checked in, verified non smoking. Was told it is non-smoking. Building entrances says non smoking. Sign up says non smoking. Manager said they can do nothing about it, even though I reported it 2 days in a row. I moved my family here for a 2.5 week period. This is the WORST hotel that I’ve ever stayed at. The staff, including Hilda & Shay tried to bribe me. Originally they said I wouldn’t get any reimbursement for the pay 2 days & then after recording Shay the Hilda says she will refund me ONLY if I leave tomorrow. That is now how this works. This is Illegal & I have a health issue.

I was attempting to change a reservation because of a change in work plans, so decreasing the stay by 7 days. I proceeded to call them to change the reservations where they canceled my previous reservation and made a new one. That was when I thought everything was ok until I received a bill for the entire period, I was supposed to be paying bi-weekly. I called them to get it resolved where I learned that they would not do anything and had to review the entire previous call, which they said would only take 48 hours. They have still not reviewed the call and it has been 6 days. I still have not received a refund and keep getting nothing from customer service. I am currently staying in a different hotel they own, but make sure if you do make a reservation that they don't make a mistake or you will be the one paying for it.

About 4 days before my stay ended, someone broke into my car in the parking lot. My doors were locked, & no glass was broken, but items (not in view) were taken. A few days later, the day before I was to check out, a hotel worker entered my room while I was out for about an hour, and took money and an external storage drive that contained valuable data. The manager had the passkey mechanism on my room door analyzed, and determined which worker had the key that was used. Remarkably, the worker seemingly vanished afterwards, and I was subsequently told that he would not be returning.

This hotel is beyond of my comprehension! They got my payment for reservation and did not have a place for me to stay when I arrived trying to check in!!!! This is a robbery! Now they just bounce the ball back and forth we me to have an excuse for not giving me my money back! If this is their way to stay in business, so I guess I need legal way to deal with them! Horrible! Thieves and liars!

I love the great service that your employees give at The Extended Stay America at 1225 Lakeview Drive, Romeoville Bolingbrook. Their names are **. They make a great team and they all do a fantastic job cleaning, making sure coffee and all breakfast is ready. They make sure guest are well taken cared of in every way. I'm staying in room 309 and my name is Kenneth **. Please keep these wonderful employees. Thank you.

I had reserved a room six weeks in advance w/ Extended Stay America, located at 1701 Evans Rd, Melbourne, FL for three nights at the end of February 2022. I received their text the morning of our arrival about our stay starting that night. When we arrived, not only did they say that they didn't have our reservation, but the desk rep, Allie, told me to go to another ESA nearby where she assured me there were rooms and that she would call ahead and explain the situation. There were no rooms in the whole town because of a baseball event, which she knew. I imagine that they were able to sell the room last minute for much more than what we paid. My young son and I were left w/o a room at 11p at night. When I called for a refund, they said that because my name was not tied to the reservation number, a refund may or may not be given. I had to call my credit card company to stop payment. I would avoid Extended Stay America.

I have been staying at Extended Stay America for more than 3 months, everyone has been great, the maintenance man Brandon has been great, he has taken care all our problems without room. I would recommend this place.

Horrible experience with reservations. They messed up my reservations and then did not honor the original. After many hours of working with them they refused to honor the original reservation that I had record of before their representatives messed it up. I cancelled all 6 rooms and took my business elsewhere. You have many choices. I urge you to avoid Extended Stay and any of their affiliates.

I checked in. Paid cash $319. Immediately I noticed bed bugs and roaches, I complained to the office. I was supposed to get my room changed but didn't. I showed the manager the bed bug. He wasn't surprised. They said that they would move my room. The manager that expressed that left for several days and I spoke to the office again and they didn't know what I was talking about?

What can I say it's just perfect every time. I am a handicapped individual and the staff could not be more kind and helpful above and beyond what you would expect. As a crippled guy who only gets to go out like once a month it's just perfect. Many many thanks as always.

I stayed at Extended Stay at 4709 West Plano Parkway, Plano Tx. When I got there to my room was fine, tv & phone didn't work. They downgraded me to a room with mattress fill with blood stains, door broken in, sink clogged, screen cut, bullet hole in window, and blood in carpet. I was lied to by different workers. The general manager was rude. Never tried to talk to me until the morning I checked out. Was asked by a manager if it was ok for her to call me. I said yes. I have pictures. They don't want to give me my money back or offer me another free stay whenever I trip again.

I checked in for fourteen days July 12-26, 2021. The entrance carpet worn and dirty so was the woodwork. In the room was the same. My phone in room didn’t work and was promised cookware on two separate occasions which never received! The entrance door close to my room was broken. Anyone could walk in. Safety was an issue. I checked stove. Only one burner functioning so that’s possible why I wasn’t given cookware! So I checked out July 17, 2021. I complained to person at desk twice. Nothing was done! The person at desk had the nerve to ask why I was checking out. I couldn’t believe she asked that because she was one of the people I had complained to. I couldn’t believe such deplorable conditions in Beachwood, Ohio! I attempted to call corporate and made a complaint. Haven’t heard anything from them! Some or all money should be refunded for such an ordeal! I will never stay at any of their facilities again!

Me and my family are displaced due to hurricane Ida making things hard to re-enter New Orleans at this time and everyday we been @ ESA NRG Hotel Mrs. ** went beyond to make us comfortable and welcomed. Is she an awesome and very hard worker and I can tell she values her job and the customers that stay here. Wish I could of gave her 20 stars but was only allowed to do 5.

To tell you how bad the management of this facility is earlier this week a long term resident of this facility was attacked by another guest's PITBULL. The staff member refused to call the police to help the woman who was attacked. Another guest who aided her had to call the police. The police and paramedics came and gave treatment to the woman. The other guests have complained about this person and her dog. The staff told police the woman with the PITBULL would be leaving the next day. 4 days later that woman and her PITBULL are still there and are harassing the other guests! The police again have been made aware and I am sure a lawsuit will be filed against this establishment and their staff! How any corporation can support this kind of reckless disregard for the safety of their guests is beyond believability! I hope the woman attacked gets a huge settlement!

We checked in on 2 May thru 21 August and had a number of major issues with this Extended Stay America chain...We paid a total of 300 for a pet fee which was to be used to reclean the room for the next customer BUT this hotel was sold to a new owner and they are going to totally renovate all rooms so they keep the pet fee in place to simply earn extra on it. Secondly, due to COVID we were suppose to have a room cleaning every 2 weeks BUT after 3.5 months we never had a single room cleaning. THEN the air conditioning unit started leaking water and flooded the carpet for over a 10 days with no attempt by the hotel to fix it because it was sold to a new owner.

I stayed at the Extended Stay in Charlotte North Carolina. The staff would not change out the towels. They never once offered any assistance to me as I was having trouble with the locks on the doors. They just kept giving me more cards to swipe the doo. People that did not have a room there would pull up and stay for hours. Every night it was loud and chaotic. Radio's blaring, people yelling, and drinking.. There was a woman with an SUV. She had 3 kids and for For 2 days these kids ran around the motel inside outside knocking on doors being Loud, and the staff said and did Nothing to stop it. There was trash laying around And when I left my trash outside my door the cleaning lady rolled her eyes and started saying something in another language. I have never had such a bad experience and I will never stay at another extended stay again in my life.

Terrible experience with this hotel. Called the night before my reserved stay to make sure I could check in early before I made the 12 hour travel through the night. Arrived at 8am the morning of the stay after no sleep from driving through the night just to be told I could not check in until 3 because there were no rooms available. I explained the situation and the front desk lady was extremely rude from the beginning saying she doesn't know who I talked to on the phone because it wasn't her. We were told they had no contact with their housekeeper and didn't know when she would be coming in to start cleaning rooms. I asked for the manager's number and was told they couldn't give out the number. I was told they couldn't clean a room for us without manager approval yet could not get ahold of the manager.

At Extended Stay Woodbridge NJ, Management Does not care to correct fixable issues. I stayed for an extended stay and was entitled to rate adjustments. Management and guest relations are not helpful. If a hotel is called Extended Stay then allowances should be made for people that Extended their Stay consistently. I also had a bank discrepancy when someone swiped my card without authorization. I contacted my bank but esa has not helped me figure out how this happened. As a journalist my first thought is to put pen to paper. As a guest I am saddened. The rooms are decent and the cleaning staff is top-notch, but what does that all mean if management don't value the complete guest experience. The prices are about $100. a night which is around the same price as other hotels, unless you like the area find another chain until they get the kinks worked out in that establishment.

First, the cleaning service ESA is to provide does not happen. Your room is supposed to be cleaned every 2 weeks. For the last 4 months I have had to go down to the front desk each time to remind them. If I am lucky it gets cleaned the following week, again if I am lucky. They're so poor downstairs they cannot even write my room number on a piece of paper - it’s called a schedule. Further, they allow people to throw their bags of garbage in the hallway rather than take it to the trash room.

Disgusting place. Reeked of marijuana to vomit. Asked for a room change. The second room reeked. Old. Threadbare. Dirty. Absolutely uninhabitable. Shameful. We had a Our lovely cavalier dog, and we tried so hard to remove ourselves. But we were stuck, as no one would take her. Do not stay here. Beware!

breakfast (?) Poof. Gone. Their cleaning crew (?) Poof. Gone. As long as they presented a clean (pretend front) in the lobby, that was all they needed. And now the penny pinching manager could cut payroll (increasing her profit sharing? Unknown).

We worked it out after a nice chat with employee at front desk.

My mother has been staying at the Extended Stay America in Malvern, PA since early 2020. Her room phone has not worked well for at least the past 6 months. The line keeps disconnecting while actively on the phone something I’ve experienced firsthand. The phone has been replaced at least 4 times, multiple complaints have been made to the front desk and even to ESA via Twitter but the problem still persists. ESA shouldn’t charge paying customers for using a defective phone line service. Money needs to be refunded to my Mom for the multiple line disconnects and phone service should be fully repaired.

This hotel has cockroaches, and they say they will spray, then don't. They said they can't change you rooms because the cockroaches are running from room to room. Drug needles littering parking lot, broken glass, trash cans overfilled not being emptied. Unsafe for you and your pets. The Regional assistant manager has no manners toward guests whatsoever. He is very rude when you approach him with any issue, very unprofessional. Best to take your money elsewhere!!!

I would like for someone to review my complaint at their earliest convenience possible please. My name is D.R, in the month of April of 2021, my family and I stayed at Extended Stay America Hotel for a few days. I had never been more humiliated and degraded by the front desk staff of any place like I was on April 29th, 2021. To the point where front desk not only humiliated my children, my mother and myself to the point where San Dimas Sheriff was called to kick us out on the street with all of our belongings due to a “miscommunication” error between the front desk staff.

We have been staying here for a few months while looking for an apartment and getting adjusted. We have stayed here before and had a wonderful experience however this time the service is horrible and the employees will do what they feel is in their best interest. We have gone without plumbing, been yelled at in front of other guests, overcharged, and that’s just the tip of it. It’s frustrating and aggravating when an employee who works here looks down on you for staying here and makes you feel less than. I’ve tried to talk with corporate and gotten nowhere in any of the situations that have come about with the issues.

After this reservation I will never stay at one of your hotels or should I say motels again. Make a reservation (as seen above) and when you arrive, you get, "Sorry I don't have a room for you" and corporate doesn't check with the hotel, they just make reservation that the hotel can not keep. I showed up with my family and dogs and was told on a Friday night that all they could do is cancel my reservation so that I will not be charged. Can you believe it?!!! I am going to get charged if I don't cancel a reservation that they can't honor.

First, I would like to say that this is the first time I have stayed at Extended Stay America. My wife and I move out of our nice 3 large bedrooms apartment and decided to go and live in a Extended Stay before moving to Germany. Second, I would like to thank those at extended stay who do their best to help and make things go smoothly! These are the ones who should be commended for their hard work. One thing I will say is that the manager at this extended stay have tried to resolve most of these problems. But sometimes, their hands are tied and this where a lot of the problems are with. Third, the COVID-19 virus has had a big impact on the way things are run at these extended stays and even other hotels.

Affordable and convenient locations that provide an ample amount of space in their rooms with the necessary tools/amenities while being accessible to various services, restaurants and recreational venues. They usually provide shuttle service that is great for when on a weekend trip or quick-cation. Service is not always consistent, as each location can be quite different, but they're usually satisfactory for what I'm paying.

Nice and clean room. Great customer service at the desk. The hallways were very nice and clean, the room was spectacular. The sheet and bedspread looked very clean and not used it yellow. I would stay here whenever I need a place to stay out of town.