Extended Stay America Reviews

May 30th made reservation. Arrived to be told it was at a different location. Get to other location they send me back to the original location. That location tells me they can't help me cuz they're in the middle of an audit that would take another 20 minutes. That ended up really taking 2 hrs on top of the driving back and forth. At no time were we offered to be put in a room or even sit in the lobby out of the extreme heatwave we were having. Guest services was of no help at all except to now send me to the third location which didn't even fit our accommodations. You too. Your employees tossing me around from location to location not wanting to help me.

Absolutely terrible experience with this hotel. I booked three rooms well in advance for a crucial business trip, only to find out—by chance—that my reservation had been mysteriously canceled. I received no notification of this, and if I hadn’t checked my bank statement, my team would have shown up in Las Vegas expecting rooms that didn’t exist.

Horrible, we stayed last week of June in Amherst Ny. My husband had bug bites all over and bugs were climbing the walls. Manager did not care, they refused to refund us or move us. Worst place we ever stayed and should be reported to health department. It didn’t deserve a star rating at all but wouldn’t publish without one. Pictures are bites, bugs and the mattress pad we slept on.

I used Booking.com in April to reserve a room at Extended Stay America in mid July. We arrived in the evening and when I said I was there to check in the idiot behind the counter just stared at me and sad no! I was astonished! I couldn’t believe it. I said I had a pre-paid reservation since April and in fact had the confirmation number. He said that didn’t matter. He had other people coming in that had reservations and they were over booked. I said then let them be the ones to be turned away because we’re here and have a confirmation for a reservation! He walked away and never came back, so we left and spent the next hour trying to find another room somewhere else. I am 75 years old and have NEVER had anything like this happen before. Finally found one several miles away at a Hilton Garden Inn, which was much better.

14245 S. 50th street. Phoenix, Arizona Extended Stay has left me itchy achy congestion headaches from the mold. The carpet nasty. Pillows nasty and flat. Housekeeper didn’t knock before attempting to come in. In my room when I wasn’t there and when I said something she didn’t know why they were in here. Nasty nasty. Unfriendly rude. Handicap handrail in tub broken. Sink not securely attached. Floor Nasty.

Property: 5200 South Quebec Street, greenwood village Colorado. I'm a 62-year-old disabled female. Melissa, the manager has been extremely rude and dismissive and with a less than caring attitude about the guest. On July 12th, the hottest day of the year and without any transportation, Melissa the property manager, decided not to extend my stay because I wrote an extremely negative review online. She told me that it was my fault because I decided to stay even though I wasn't satisfied with the room. She also said I just should have left and because I didn't please, they won't responsible for my injuries, for the filth in the room I entered and everything else that I experienced. She said that according to them it was cleaned and checked by their inspector and it passed. We just bought $300 worth of groceries that we had to leave in addition to all our cookware.

The hotel is dirty and it has roaches and bedbugs. The first room I was assigned smelled like cat urine and the 2nd room smell like smoke. The carpet is filthy and sticky to the point that my shoes kept getting stuck to the floor. This caused me to trip several times. There was blood on the sheets in my niece's room. When she was moved to a different room there was blood on those sheets as well. They run out of towels daily. The rooms have broken and missing furniture pieces. I left several messages for the manager and the district manager to no avail. I allowed I would give a rating of '0' for everything, including customer service.

We are seniors, my husband, is a regular at ESA of Clearwater, because it's close to his cardiologist, he does not reside in FL, I work out of Fl, but he comes to undergo his yearly test for his heart (he has two open heart surgeries), we've been in this hotel since May and we were planning to stay till September, but couple of weeks ago, we smelled very heavy mold odor in our room, then black residues start flying around, we asked to clean and take care of the situation, so they accommodated another room to stay while cleaning it, and we agreed, (but of course), no offer for cleaning the cloths where all the residue flew, nor compensation till moving back, and we specifically asked to let us know when we can go back to our originally reserved room.

Let’s just say that the extended stay in Raleigh, NC is by far the nastiest place. I contacted the complaint line and nothing was done. I booked my reservation with 2 double beds 2 months in advance and was told one hour before check in that the room wasn’t available. I paid the same price for one bed as I did for two doubles. Also the pull out couch/bed was disgusting! I will post pictures to prove that this place is by far a roach infested hotel and I would not recommend to anyone!

I stayed at the Bellevue & Quebec location in Denver. The room was dark and dingy. Everything was beat up - the countertops, floor, the walls, etc. The toilet wouldn’t flush, but the worst part was the bugs. Insects were crawling over my feet and bit me - there were bugs everywhere, especially the kitchen and even in the bathtub, A bug crawled out of my purse when I got to the airport! The sheets were stiff. The bugs came out on the second day when I was too busy to find another place and leaving early early the next morning. I can’t believe I spent $110 a night.

I been stayed with family at 975 Weir Dr woodburry when we waiting for our new home when we make an reservation on the APP, then we cancel on their APP as the same day but they still charge to your bank account even you are not stay and none refund. Front desk told you because you cancel on the APP they don't refund your money no matter you stay or not. Please be careful on Extended Stay America on their APP. Never give your credit card.

This Extended Stay was a complete nightmare!! The room was disgusting, the whole entire place was disgusting. I was nauseated the entire time that we were there. We did NOT feel safe at this hotel!!! They left a note under our door saying that they were going to do a mandatory check of the a/c in our room at 9am on Sunday, but they didn't show up until around 2pm. My son had fallen asleep, and I was trying to fall asleep.

We stayed in the Extended Stay America-Bethpage NY on 5/2/24. When we got to our room, we heard multiple dogs barking in the adjoining room. We went back to the desk to request another room and were told the hotel was sold out. As it was late and we weren't familiar with the area, we went back to the room hoping the barking would stop. We asked the man at the front desk to at least contact the people in the room to try to get the dogs to stop barking. We never heard the phone ring and no one ever visited their room. The dogs continued barking until 11:30 PM and started again the next morning before 6 PM. At this point, the dogs started fighting and one of them was shrieking like it was getting killed. I call the front desk and asked them to go to the room to stop this and check on the welfare of the dog. The woman answering the phone said ok.

Horrible place. Fairfax, VA. Tried to charge me double. Dirty room. Smelled really bad and the host didn't understand a lack of English. Really bad for 192 for one night. Stay away. Marriot and Hampton inn is by far a 100% better.

The Extended Stay West Melbourne Florida is occupied with a known call girl/prostitute Kayla ** residing there using facilities for in call services. Can't imagine no one is aware with all the extra foot traffic coming in and out of this establishment.

This review is specifically about the Yorba Linda Location. The stay here was awful and management was worse. I was cursed at by a manager, never received a full cookware set and lied to by the District Manager about a getting a refund for my stay. Corporate isn't interested in complaints and will brush you off to get a good review while offering nothing. I used to love this company but it turns out I was completely wrong. I've stayed with them many times but after viewing many reviews on different sites, this location is notoriously bad for service, cleanliness and customer concerns.

I made a reservation for May 23-26 on Feb 17th. At 1 am in the morning of April 23rd my card was charged, when I called, the manager wouldn’t allow me to speak, told me it wasn’t them and said there was nothing he would do. So now I’ve been robbed of 100 bucks and no reservation for the dates I needed. Thanks Extended Stay!

I would give a half star, but I cannot. I've stayed here repeatedly but this will be my last time. EVERY. SINGLE. TIME. I have been here, something major was wrong with the room. Garbage disposal not working, the microwave not working, the bathroom light not working, no shampoo in the bathroom, one small towel in the bathroom, water from the unit above coming through the bathroom vent like Niagara Falls, today, the TV doesn't work and apparently, no one can or will do anything about it. I can't get another room with a working TV, unless I'm willing to pay more. The rooms routinely smell bad and have not had routine maintenance in likely a decade. Yes, they're "cheap" to rent but you reach a point where it's just not worth it. This is the Extended Stay in Malvern, PA on 8 Swedesford Rd. Why stay in business, if this is the level of "quality" you are offering people? You'd be better off sleeping in your car.

I was a resident there and I was almost at my 3 months tax exempt. When you go to the receipt folio they never show your deposit. They should but they don't. The staff is always sleeping at night managers, the gm doesn't do his job. Always ask for receipt when you pay. Water pressure issue, take a lot of money for you to stay. What a dump. Know your rights. Call your bank. Call a lawyer. No deposit, no room but they can't refund the money

I wish I had read the other reviews first! The worst: "front desk" people, worst management, rudest employees-threaten to kick you out, to call the police (who are there are at least one time a day), filthy, stinks, dog poop all over outside because there are people that stay here and just don't care! Double and triple check your bill because they will try to add additional charges!!! Drug sales and consumption, domestic violence occurrences in hallways, outside, etc. If you are looking for a place to stay for any length of time-ACTUALLY, ONE NIGHT WOULD BE TOO MUCH! Keep going and stay safe!!!

I am giving my stay a 2 out of 10 because the staff was really nice. When I arrived to check in, there was a man smoking marijuana 10ft from the main entrance. The room I booked was still being occupied so I was moved to another room with smaller beds, but I was told it was an upgrade. Entering my room I was SHOCKED!!!! The room was spacious but very run down. The decor was horrible. The furniture was old, chipped and absolutely disgusting. I requested a king size bed with a sofa sleeper. I am glad I was given the smaller beds, since I was not going to let my daughter sleep on the sleeper sofa after seeing how gross it was. We didn't even sit on it. My daughter and I shared a bed and my husband slept in the other. A double bed will not fit both my husband and I comfortably.

I booked this hotel as a quick stay before my flight out of Phoenix. I supposedly got a deluxe room. The room had cabinet doors that had fallen off in the kitchen and bathroom. Carpet looked like it was burned with an iron. Hotel had a horrible odor. I had stayed at an Extended Stay in Calif. on a business trip and it too was one of the worst I have ever stayed in. The desk clerk was friendly, but I honestly will never stay at this hotel chain again.

Ramona is the one who will just not do it. She will look you in her face until you. I'm just not gonna do it, she's Tired from working all this week. There's only 2 people behind the desk now. Because the manager is sick too, but if she's training to be manager here I'd rather die in the street.

The Extended Stay hotel in Glen Burnie MD is the absolute worst hotel!! They had no staff working from 10 to 12 midnight!!! I came in the hotel 11:22 pm and waited to have my room keyed reprogrammed and NO ONE was around!!! Another guest said she was at desk at 10 pm and NO one was there!!! I called other extended stay to see if I could get a manager and NO luck!! I ringed the damn bell about 15 times and NO ONE showed up!! Around 12:10 am a girl with a black bonnet showed up and said she just got there to work because the person before her left!! Smdh!!! I was locked out of my room for almost an hour!!!! I will NEVER EVER stay at this hotel again!! It's ** as hell!!! Pot smell everywhere!! Room smell and not clean at all!! Just disgusting and dirty!!! Not worth the money!!!!

My service dog, friend and I stayed at 5050 e Grant, Tucson AZ. My dog is certified as a service dog and registered with the federal government. At check-in, they argued with me, saying she was NOT a service dog, just an emotional support animal. I tried to show her the certification paperwork. She wouldn't look at it and charged an extra $38 for her stay, which is ALL illegal. I had paperwork to prove it was also illegal. She got me so upset.

This is kind of long so grab a beverage, relax in your favorite chair and settle in for an interesting read. I have stayed in this hotel (Extended Stay America - Corpus Christi, TX) twice: for 6 weeks from the start of Oct 2023 thru mid November 2023 and for 6 weeks starting in late November 2023 thru mid January 2024. My experience both times was HORRIBLE! My complaints range from disrespectful staff - including the manager - to terrible, old, smelly rooms. But this incident takes the grand prize for having rude and incredibly irresponsible staff - again, this includes the manager.

This hotel has roaches and any rooms without, smell like bug spray. Their customer service is VERY unprofessional. Their breakfast is stale and old items. They're stingy with towels etc. We got attitude the first night just asking for wifi info. Their signs in room say 'whatever you need, just call.' They have plumbing issues that was reported but nothing done for a week. The refrigerator makes loud noise continuously. There are multiple stray cats wandering around and meowing everywhere. The bed is not very comfortable. When asked for coffeemaker (like advised on their own room brochures) more attitude. When asked about housekeeping, more attitude and no help to set that up. For over $500 per week, you would expect MUCH BETTER service and professionalism!!! This place is a hot mess

First off, I blame myself for not reading the reviews about this place. If I had, I wouldn't be wasting my time writing this one. This was by far the worst hotel I've stayed in and I've been all over the world in the last 60+ years of staying in various hotels and locations. Don't bother contacting the hotel management, they know all about their problems and do absolutely nothing except lip service responding to their poor reviews on the various social media sites and Google. Case in point...I had an interaction with Alvin the front desk manager that would be grounds for firing at any location that cared about its clients, but as I read over other reviews I see that I'm not the first person to have a problem with this guy and yet there he is still giving grief to clients and they do nothing about him.

I Stayed at the Extended Stay America in Boise off Vista on 11/22/23. First room the TV would not work and they said that the cable goes out when it rains and moved me to a new room across from the laundry area. The walls are paper thin and you can hear anything in the hallway. I wanted to sleep in and I was awoken at 8am to the cleaning crew talking trash for 30 minutes and it wounded like they were in the room with me. I checked out at 10:30. At 12:30 I received a notice from my credit card that I was charged an additional $265.00. I call the hotel and they said the room smelled like smoke so I was being fined. I do not smoke or vape or use nicotine products. I tried to explain there must be a mistake and she was very rude and basicaly called me a liar. I drove back to the hotel 4 hours later to confront the on duty person I talked to be she was gone.

Don’t stay here. They act nice but if you tell them you will pay the next money that’s due when you get your paycheck they will kick veterans and special needs children out. They don’t care and extremely heartless. They even send police and make up stuff like, "Oh nobody answered. We thought you were dead" **. No you just wanted to harass us and my husband ** who has Health issues as well. We will never stay here again. Karma will bite them in the **