Extended Stay America Reviews

Just completed one week at Extended Stay America on Bell Rd. in Peoria (Phoenix), AZ. BED BUGS! Halfway thru stay I thought I had mosquito bites on my side and back. Nope. Clearly bed bug bites. Should not have been surprised due to general uncleanliness of this hotel. Dirty fridge/microwave/floor and bathtub. Previous guest's hair in tub and on bathroom sink. Windows very dirty. Also, beat up and well-worn furniture. I shopped price instead of quality in picking this hotel. You get what you pay for; and more (bed bug bites).

Stayed the night and when I walked in the room, the fridge was dirty, had old cups. Some towels had stains, there was roaches 🪳, bathroom and microwave as well as behind the bed. If I would be able to get a refund, I would not a great hotel. I’ll just say that.

I want to say that my stay at the Extended Stay hotel on 1653 11th Ave has been great. All the desk people like ** have made me feel at home, all the housekeepers are so helpful and there to help with everything..

I posted a review last week and now you want me to leave! If your hotel gave good service I wouldn't have left the review! To get upset when customers have a problem with your hotel is unprofessional and your attitude is as well. (Chris) Trying to push handicap rooms on guests and not addressing guests concerns and complaints is unacceptable! You stated that you mopped my floor when you didn't! Your housekeeper is very rude and so are you. Courtesy and Isabelle were very nice. The rest need customer service training!!!! And the whole building shakes like it's going through a spin cycle several times a day!!!! Why is this???

Germantown MD — Do not stay at this place. During a severe snowstorm my sister was late to a 3 night reservation. I spoke with the front desk and told them to keep the reservation. They did not and then took 2 hrs to get her a room on the 3rd floor. There is NO 3rd floor. Also tried to double the charge for new reservation. Hideous experience. I wrote to them and no one ever bothered to respond which tells me they don’t care one bit.

Almost the worst day of my life. This is almost worse than motel-6. Nice looking hotel and clean but that's it. Just got my wife out of the hospital. Came in to the front desk with the number of people you wouldn't see at other hotels. They couldn't cancel the reservation which they changed from the 1st floor to the 2nd floor. Ok. Then I find out the elevator didn't work! My wife had to go to the bathroom so I had to carry her up to the 2nd floor only to find out the ** key cards didn't work! Went down to the front desk to get new key card,s ran back up to open the door just in time for my wife. ** crap the bathroom door handle is missing! Now my wife is screaming at me ** place did I book us into! 😭 I didn't use my foot to get the door open, used my knife. They finally brought us a door handle.

I have been staying at the EXTENDED STAY ON BEAUMONT IN TAMPA, Fl. It has been a good stay so far. They have pest control, however I haven’t experienced any pests or bugs. WiFi is always available. It is also convenient with it having a kitchen and the area Is very quiet.

Extended Stay on 3900 South and Redwood. Rd. Is one of the worst stays I have ever had in my life!! I booked our room through Trivago or Priceline.com. Anyway they weren't the problem. The person behind the counter at extended stay however was. I used Chime to book my room. Scheduled to pay on site. When I checked in no problems until I went to pay. Then I'm informed that chime or any other prepaid card is not accepted. I also offered to pay cas. Also not accepted. So I asked to talk to his manager.

The contact did not go through at my house so I am at a Extended Stay till I find something. I was packed up and ready to go. The 1st place they sent was in Tinacun Philly and I have dogs and they are PSD dogs but the front desk would not honor it and I had I pay 25 a night for each dog. I have 2 small Yorkies so of course I’m not prepared for that amount. I was not quoted that so yes I could take this further. I am protect under the disability act but I rather not so Extended Stay sent me to King of Prussia.

As soon as I arrived ready to check in, I got the best customer service I ever got. The girls explained everything and the whole time she’s was super friendly and always with a smile. Then I saw the manager Tosha. She’s super nice and amazing. She made sure my room was amazing and it was super clean and very quiet at night. I had the best sleep ever.

Horrible stay at this hotel, room wasn’t cleaned very well, there was human feces on the bathroom wall, chewed gum stuck on the nightstand and one of the pictures had handprint smears all over it. Outside the facility you had to be careful where you walked as there was dog poop everywhere as dog owners are lazy and dog pick up after their pets.

1) I want to caution travelers about my recent experience with this Extended Stay America location. Although the brand presents itself as a reliable hotel option, this property failed to uphold basic standards of communication and reservation management. I booked a room, paid in advance, and received a confirmation number. Since I was traveling from Fort Lauderdale after 6 PM and expected to arrive in Orlando around 11 PM, I trusted that my reservation would be honored—something I have never had an issue with at other reputable hotels.

I stayed here for two years. Then a new manager came in after Mr. ** retired. Never any problems. This new manager Brenda "smith" says that's not her last name. But she let the hotel go down. She assumed I called the health department. They make routine inspections to keep your hotel permit. I made a reservation. I received a text welcoming me back. I happened to call the night before. She told me I had been put on a DO NOT RENT list! Like what! I have no choice but to sue her personally. She singles out ** people. K.K. a employee that lives there has 2 pit bulls, 2 adults, and even kids. Did she inspect everyone's rooms? No. There are people on probation there. You can tell by the ankle bracelets. Illegal construction workers stay there. Why are they not on a do not rent list? Don't worry. My money and time are done with this hotel chain. Never got housekeeping. She should be fired! Immediately.

I booked a stay at the Rochester Greece location from Oct 9-12. I rented a car from Budget car rental and it caught on fire in Cincinnati. Budget would not rent us another car until they did an investigation, leaving us stranded in Cincinnati. We could find no other rentals that day and we were also too traumatized to continue our trip. I exchanged 23 phone calls between the hotel and budget explaining my extenuating circumstances to get a refund. I also wrote a letter to that location and to the corporate offices and have not gotten a response. No refund and no response from these people. This is the biggest show of corporate greed that I have ever seen. Will not ever book a room at any location of Extended Stay America.

To Who IT May Concern, I made reservation early September for a job I am doing in Houston next February & March. A few weeks later, I received an email informing me my reservation was cancelled. I called the hotel to inquirer why. The explanation I got ... "The hotel is under new ownership (still Extended Stay), we are updating our computers, check back in a month". In my opinion, these are lame excuses and should not have any effect on my reservation. The original confirmation numbers were, ** and **, check in February 20 - check out March 23, name - Allan **. I have had communication with ESA and they basically said to talk to the hotel directly. I only have a few employees but we work events 10 months of the year. These event usually run from 4 to 7 weeks. We have a 30 year history of using Extended Stay. Who the owner is, makes no difference to me ... The name on the front is Extended Stay.

I would like add these receipts from the office that we were given this first receipt from November 19 to the 26th. Total amount is $224.95. Well, five days into the week We were approached by the staff at the front desk saying that we owe 89.98 which she wrote it on this paper so the staff at the front desk say that the $224.95 that was paid for one week is incorrect so she wrote on this paper saying we owe $89.89 equals 314.00. OK fine so mean we didn’t want any problems on the 26th when we had to pay another seven days.

My experience at this hotel was deeply distressing. My luggage was stolen directly from my room, and instead of helping, the staff have repeatedly refused to cooperate with the police or provide the surveillance footage that could identify what happened. I felt completely abandoned and unsafe throughout this ordeal. I stayed at the Extended Stay hotel at 5031 Woods Crossing, Montgomery, AL 36106 (confirmation number: **) from November 1st to November 24th.

My son stayed at this hotel, but his stay was a nightmare. From the first day, he complained about roaches and asked for a room change. However, the general manager, Tiara **, who has no manners, started yelling at my son with profanities. She told him to leave the hotel and even called the police. And worst of all, she refuses to give him his money back. My son deserves a full refund because of the insecurity, mistreatment, and the pests. Don't stay here! That woman, Tiara **, and the district manager are the worst of the worst.

The management is terrible! The manager Kia has a nasty disposition, very rude and anytime a quest comes to her about anything she dismiss things that needs immediate attention. The first thing is they have roaches, they don't service your room every 14 days and she doesn't put work orders in with other departments. The other manager Aswani calls himself getting indignant with you when you call guest services because they are not handling guest issues. The employee Kathy is rude and sarcastic with guests. Management is very unprofessional! Aswani the Manager is aware of the roaches this hotel has and said he's not doing anything about it when he's responsible for managing this hotel. This roach issue could lead to an infestation and cause health issues. The previous managers were friendly, kind, respectful and attentive to this hotel needs. I don't want to give any stars!

I had a pretty rough room when I first got here. Terrell listened and helped me on more that one occasion even putting me in much cleaner room. He really knows his job. Even standing in line I hear how he deals with an array of complicated people. He deserves acknowledgment.

If I could give this place - 0, I would. The Assistant Manager, Mari is the worst person I have ever dealt with in my life. She is beyond rude, condescending & discriminatory. She canceled our stay without notice. Which we had paid a week in advance. She left us without a place to stay, and we needed to find last minute arrangements. All because my Husband stood up for himself and told her that she was being disrespectful, rude and condescending. We attempted to reach out to her GM, but he was not available. We tried to contact customer relations and they're not open on weekends. So now we have to wait til Monday to formally file a complaint.

Extended Stay America Suites - Polaris is a great place to stay. ALL the staff and in every department are friendly, helpful, thorough, and take care of things you needed right away--namely, Keven’s, Ebonee M., and Tonya. Thank you for all that you do!

Hot water is not very hot. Had a note on my door saying they were working on the hot water. Well if they paid someone they need to get their money back cause still not hot enough for me. Try washing dishes or showering it's really disappointing.

Hotel Hell -- "You Get What You Pay For" -- Or Much Worse. This review is for the Irvine location on Technology Drive, with special focus on the management there. However, I have previewed a number of the chain's hotels and found most to be even worse off. The manager here publishes regular monthly rates at $2250, which is cheap by California standards. The look-and-feel is strictly Motel 6, so that's the high standard for this sort of joint. But it's worth pointing out just what happens after you pay the first weekly (*functionally non-refundable*) payment. Then you drop your luggage on the bed and the place creeps up on you.

The room was not habitable. We checked in at 6.05 pm, and left immediately. The room smelled of bleach and **. No other rooms were available. The quality of the hotel was poor. It was a last minute booking through an Extended Stay telemarketer and we were traveling with our dog. Since no rooms were available, they should have refunded the $140 charge. The hotel refunded their part. Extended stay would not. I will never book with Extended Stay again. I called them and they said their manager would call me back. No phone call. I disputed the charge on my credit card without success.

First of all, the cost is way, way way too expensive for what they have to offer. Some of the staff was friendly and helpful, but the head of housekeeping at the Everett location was rude and/or moody from the get-go. There is always some sort of repairs and water turn-offs going on. Their so-called breakfast is menial and there is no place to sit anymore in the lobby area, which there should be. Not set up to handle the disabled or elderly. Any free amenities is doled out in a very stingy way. You have to beg for enough toilet paper and shampoos to last more than a day. I can't stand up very long or walk well, so it's very hard to leave my room.

The Extended Stay in Gainesville, VA 14141 Dave's Store Lane is the most cleanest, helpful hotel I’ve ever been. The staff there is very helpful. Such as **. Since my husband and I have been here, she’s been very helpful and caring within making sure we are well taken care of. By her hospitality and kindness. The manager ** is the most caring hotel manager I’ve ever met. He cares about his guests in helping them in the time of need. This friendly, respectful, caring, clean hotel has help my husband and I get through the tough time that we are dealing with. Hospitality goes along way. All thanks to the staff and manager here at this location.

ESA Columbus Polaris: The Management is tops. All the staff members are friendly, caring, and accommodating. Housing is great! Kudos to Amy and Ebonee M. at front desk who always greet you with kindness and immensely helpful. The atmosphere is “like a home away from home!” Thank you.

Spent 6 nights. Germantown Extended Stay 12530 Milestone Center Drive. Every night there was construction from 10 pm till midnight. Then the banging and construction would start again at 1:30 AM! Every night. I never got more than 2 hours of sleep at this place. I just started a new job and every day I was more tired! I will never stay here again. We had a 13-week deal but there is no way I can stay another night. At this point, it is unhealthy for me to stay here! Management made no effort. Very disappointed. We even overlooked the dirty floors and hallways, well-worn appliances and counters. Even the fighting and yelling outside. But the noise and load, thumping and dropping heavy objects on the floors above us, pushed me past the point of compromise!

Stayed 7 weeks back in 2017. It was a beautiful facility and the employees were very friendly and helpful. I stayed 2 nights recently, 9/29/25 and 9/30/25. The facility has went way way downhill. Worn out kitchens, filthy and rusted. Refrigerator was pathetic. Floors looked like they were mopped with a greasy mop. No soap, no shampoo. Bathtub was disgusting so I washed up for 2 nights. No way was I putting my feet in that thing. Hall floors were stained black in places. Outside area had trash and wasn't well kept. I almost asked for a refund and went somewhere else but didn't have time to deal with it. I can promise you, I will never stay there again.