Extended Stay America Reviews

Buyer Beware!! Reconsider Extended Stay!! I booked at room at Extended Stay America Suites - Phoenix - Airport, paid in full before reservation date. Nowhere was it posted that front desk closes at 10:00 with no avenue to check-in or get a key. Our plane was delayed, I tried calling upon landing around 9:50, had to go through the national line with no avail only to have them call the front desk with no contact, then the manager's cellphone, that was a 75 delay on an already long day. I was advised to get another motel room since they could not check me in to give me access to a room I had paid in full for. This ordeal took me past midnight, try finding a room after midnight. WORST TRAVEL EXPERIENCE EVER, and I travel a lot, just give me access to a room and I am happy. Please heed this review and save yourself from the pain, with no customer service at all.

The worse hotel experience I have ever had in my 5-decades of travel. I don’t mind staying in a 3 star/out of 5 star hotel. I can take a small level of subpar, but my March 4, 2025 overnight at Extended Stay America Suites Fort Worth Medical Center was the WORSE! By Far! The Worse! No way this is a 3 star hotel. 1 Star is being generous.

My daughter had planned months in advance my Birthday Getaway: Brooks & Dunn Concert in Norco CA. Upon arrival ONLY one of our rooms was available, short staff, overbooked yet guaranteed after concert room will be ready. NOT TO MENTION- ELEVATOR WAS OUT AND HAS NOT BEEN WORKING FOR AT LEAST A MONTH (according to staff)! I believe that is a violation and against the law. Customer shared with us she was brought down by the fire department because she was in a wheelchair and stuck on 3rd floor for two days. Did I mention I was on a scooter & boot! Terrible accommodations and hallways smelled- dog pooped in hallway and owners took FOREVER to clean up. When talking to front desk - she was clearly overwhelmed and stated her own manager refused to come in and help. Will NEVER stay at this hotel again!

I made an online reservation on 2/10/25 for 3/1/25 to 3/3/25 through the hotel website. I received an email confirmation. The email communication was the last I heard from the hotel until I drove from Kentucky to Michigan. When almost reaching the hotel, the other travel parties we were meeting had arrived ahead of us and were asking for us to be placed close together room wise. They were advised that there was not a reservation for me. Upon further investigation, it was determined the hotel had cancelled my reservation due to overbooking. That would have been fine had they notified me so I could have planned accordingly and reserved another hotel. I NEVER received a phone call or email to let me know I did not have a room.

In late September, I, along with my two sons, stayed at the Extended Stay America located at 3421 E Elwood St, Phoenix, AZ 85040, in preparation for an early flight the following morning for a service. At approximately 1:00 AM, I contacted the front desk regarding a persistent chirping sound from the smoke detector. The staff member at the front desk attempted to locate a replacement battery but was unsuccessful. She subsequently instructed me to disable the detector, assuring me that I would not incur any charges. I found this suggestion concerning, as it posed a potential safety risk. Ultimately, I located and removed the battery, placing it near the television.

As far as I’m concerned, Extended Stay America in Brandon Florida can have nothing good reported about our stay. It was the filthiest place I’ve ever stayed in. If we weren’t so tired we would’ve tried to go to another place. The place was filthy. The sheets look like they had stains on them from previous visits. The tub and surrounding area look like it hadn’t been cleaned in months. There were cockroaches, climbing up the walls. The refrigerator did not work correctly.. The lady that checked us in seemed to make a strong point that there was no services. No breakfast. No amenities. No room service.

When we checked in, the staff was so courteous and helpful in every possible way. I would like to thank Erik for his exceptional service. He was friendly and helpful. He made a truly and positive impression. We appreciate his service. Thank you for your outstanding customer services.

Extremely sad. It's such a shame that this place is ran down and the beautiful neighborhood surrounding it. Fixtures are falling out of the wall even though it appears some things have been replaced now and even with security it leaves to wonder why security is needed. Very outdated and not the getaway weekend. I hope for. I believe this place is used for low income short-term housing which should never be rented out for vacationers. Very disappointed. I wonder if the reason why everything smelled as bleach is because something bad happened. I almost just want to sleep in my car for the night and go on with my travels. I feel bad for the extremely professional stuff that has been assigned to work here.

I recently stayed at the extended stay in Fremont, California. It was the worst ever. The room had roaches and smell of smoke and the cleanliness was not the best. Unfortunately, I book for a month but had to leave because of my asthma and I was charged extra because of my health. If I could choose no stars I would.

This was the worst hotel I ever been in. Nasty. Roach infested. Staff was absolutely terrible. A roach crawled in the bathtub with me causing me to fall, the garbage room was smelly and had roaches on the walls. Trash. All outside garbage cans rolling over the carpets. Smelled like animal urine. The bed wasn’t secure so every time I tried to get in the bed it rolled. The refrigerator leaked water all day all night. It was just a very unpleasant day. I’m disable and instead of them giving me a disabled room. They gave me a room on the first floor. I told them that I was disabled at the time of booking, so I’m gathering that’s the reason why I fell in the tub. I had nothing to catch onto and the roach just kept crawling in the tub with me as I was trying to wash my body.

Staff is extremely helpful and friendly. Room are very clean and well-maintained. Wouldn't want to stay anywhere else for an extended period of time. No bed bugs and not 1 roach has been seen. Staff 24 hours a day are ready and efficient to aid with any issue.

We went to the one in Tampa FL and it was gross! The lobby smelled for one, got to our room and there was nothing but a bed a chair and a TV that was broken...I complained and got another room which was worse other than the TV worked in this one..it smelled like fish which ended up being the AC unit, the floors kept coming up when we walked on them, shower head had mildew all over it, old bars of soap which means staff don't clean good at all! Roaches we saw 3 in the bathroom. Homeless people smoking pot everywhere outside and even though it's smoke free all the hallways smelled like cigarettes and pot!! Oh and the thinnest bed spreads ever which were stained yellow!! GROSS, this place needs to be demolished.

Please note that this hotel will keep your deposit for as long as legally possible and perhaps longer, mine took a week to refund. I liked the fact that the hotel was removed from major streets and it seemed quiet at check in. Housekeeping tried entering our room to clean around 8:30 am several times before we finally told them we had been approved to check out at 12 the night before. Then for several hours ppl coming and going from their rooms and housing slammed adjacent doors guaranteeing we got no sleep. Previous guest(s) clothes left under bed by housekeeping. Gloomy interiors. TV didn’t work. Looks kinda nice but isn’t.

I been staying there for 6 months and the staff has treated me like family especially Boone. He is an outstanding worker. The place is always clean. The team that works there has great leadership and doing wonderful service.

For Houston MD Anderson Ext Stay on 1301 S Braeswood Blvd: Water is hot, A/C and heat work well. If you are "visiting" the Mays Clinic - it is a 10 minute walk, door to door OR if you are "visiting" the Proton one or Two center - they are a 3 minute drive. The last positive - the place is cheap $$.

I will never give this company another inch of my business. When we booked the reservation we were told that the kitchen was stocked with necessities and was pet friendly. Upon arrival the entire floor smelled like marijuana. We complained to the front desk who said if we could locate the room that was causing the smell they would take care of it. The room was semi clean and we found a live roach on the kitchen counter. There was no one at the front desk nor would anyone come to help us when we called out for help. The card keys only worked sometimes and again, finding someone to assist us took an act of congress. We left our dog in our room for a few hours as we had plans. When we came back our key cards were turned off.

Extended Stay America. When I first got there, I got unpacked, put something on the kitchen table, and there was like a greasy slime all over it that got on my package and my hands. It’s got one pot and a scoop to take something out of the pot but no plates or silverware to eat off of. I go to the bathroom and the sink is so chipped up. It was so gross. I’ve never seen a worse sink in my life. I get ready for bed and walk over and get in bed and I walk over dog food kibbles I had no animal with me. I get into bed and I thought it was going to collapse. It’s on a platform and apparently all the screws are loose because it rocks back-and-forth like it’s gonna collapse. I will never stay at your hotel and I will definitely tell people about my experience.

I thought the extended stay would be good because of the nice business environment but I was wrong. The front desk lady told me she cannot get me my deluxe king-size room and charged me 45 dollars for a double bedroom. I took it because I traveled 6 hours from Atlanta to Jacksonville and tired to be searching for other hotels.

American Cancer Society paid for me and my son's stay 11/17/2024 - 11/22/2024. I had to put a card on file, they charged my card a certain amount, I'm trying to get that amount refunded, the guest service phone number, 877-651-2124 does not work, the manager at the location can't give me my refund because she isn't authorized to do it, I left an email a week ago on the website, no one has contacted me.

I've been staying at the Charlotte-Pineville - Park Road for several weeks until the new living arrangements become available. The staff is really nice and the front desk people are great and helpful. I feel safe and comfortable. Thank you for making my time wonderful.

I always stay at the Arboretum Extended Stay America in Austin TX when on business. Twanna was amazing. She was over the top accommodating. I had a few minor problems the first night and she made everything perfect. I appreciate top quality managers that care about their customers.

This is very challenging on a five-star review to give MINUS 10, what a disappointing experience. The positive is the staff is very nice, my room 112 had a broken handle entering, the thermostat doesn't work, during my stay they had no water for over 6 hours, they advertise you can cook but there were no cooking ANYTHING. This is not worth getting room for FREE, look elsewhere, found garbage in two different drawers.

This has truly been a disappointment to be at this Extended Stay Hotel in Tukwila Washington. I've been here almost 2 weeks and I HAVE PAID the WEEKLY FOR THIS WEEK AND THE WEEKLY FOR LAST WEEK. Very disappointed because I had to vacuum the room myself and then I had to request sheets in order to do the bed. But then I decided to call the front desk to ask why am I having to clean the room when I have booked for a month. She stated that, "Well we do clean the room after you've been there seven days and you definitely have been here more than 7 days so yes we will come and clean your room and we will not charge you additional" and I said good. Then she told me that someone would come the same day or the very next day but instead someone came the same day, several hours later.

Extended Stay America is a nice place to stay, clean room, nice kitchen, the people here are nice, good housekeeping. Restaurants are right near here, if you have any questions you can go to the office and they will help you. I love staying here. I recommend you to stay here.

No one pays $631.26 per week to experience this nonsense! I deeply regret choosing Extended Stay America - Waltham Boston, MA. From the start, it was nothing short of a nightmare. The elevator had trash in it, reflecting the overall lack of cleanliness and this hotel and there is a terrible odor that just won't go away.

This review is for the Extended Stay America, Jefferson Ave. in Newport News VA. The hotel was dirty and in major disrepair. The room was falling apart. No amenities, no mugs or glasses in the "kitchen". No hairdryer, no shampoo. Oven was filthy dirty, only thing in the cupboards were crumble and mold. Front desk hours severely limited. Staff extremely unhelpful and aggressive.

Service Rd location, They charge you to wash your towels, linens, have to buy kitchen items, charge $1 to make phone call. Elevator don't work, No cart to get luggage in room, cabinets greasy, floor is buckled up, DO NOT STAY THERE, it don't rate any star

Hotel was filthy dirty from the front desk to and including the room. No towels or hangers in the room. Floor was sticky and dirty. Water from tub dripping all night. Sheets were dirty. Maid left a gratuity envelope.... WOW.

One of those horrible hotels I have ever stayed at the room was dirty. I never had a blanket the whole entire time even though I kept on asking for it. They kept on saying that they were out. I stayed there for over 2 weeks. Management is very rude and nasty to you. Extra charges and stuff that I wasn't even aware of when a time of purchase that came up after the fact I was already there. The manager kept on wanting to come in my room and check my room out saying they needed to inspect it. I would not allow them in when I was there but when I was gone they decided just go ahead and let themselves in to check out.

My wife, who is traveling on business stayed at the 901 Dick road location in Buffalo NY for two nights (7th and 8th) of Nov 2024. Upon check-in, late at night was attended by Harry at the front desk. Harry, after check-in followed her to her room and entered the room. My wife did not feel comfortable with a staff member entering her room without her permission. He gave her a hug on his way out which totally startled my wife and she panicked and called me. I asked her to bolt her door and contact the manager first thing in the morning as it was late at night. The following day, she tried to explain to the manager on duty about the incident, however, the manager's only response was "ok" and did not show any concern about her safety, security or any concern at all. Any ladies traveling alone on business or pleasure, personal safety can be an issue at this location. Be aware of Harry.