Extended Stay America Reviews

My experience at this hotel was deeply distressing. My luggage was stolen directly from my room, and instead of helping, the staff have repeatedly refused to cooperate with the police or provide the surveillance footage that could identify what happened. I felt completely abandoned and unsafe throughout this ordeal. I stayed at the Extended Stay hotel at 5031 Woods Crossing, Montgomery, AL 36106 (confirmation number: **) from November 1st to November 24th.

My son stayed at this hotel, but his stay was a nightmare. From the first day, he complained about roaches and asked for a room change. However, the general manager, Tiara **, who has no manners, started yelling at my son with profanities. She told him to leave the hotel and even called the police. And worst of all, she refuses to give him his money back. My son deserves a full refund because of the insecurity, mistreatment, and the pests. Don't stay here! That woman, Tiara **, and the district manager are the worst of the worst.

The management is terrible! The manager Kia has a nasty disposition, very rude and anytime a quest comes to her about anything she dismiss things that needs immediate attention. The first thing is they have roaches, they don't service your room every 14 days and she doesn't put work orders in with other departments. The other manager Aswani calls himself getting indignant with you when you call guest services because they are not handling guest issues. The employee Kathy is rude and sarcastic with guests. Management is very unprofessional! Aswani the Manager is aware of the roaches this hotel has and said he's not doing anything about it when he's responsible for managing this hotel. This roach issue could lead to an infestation and cause health issues. The previous managers were friendly, kind, respectful and attentive to this hotel needs. I don't want to give any stars!

I had a pretty rough room when I first got here. Terrell listened and helped me on more that one occasion even putting me in much cleaner room. He really knows his job. Even standing in line I hear how he deals with an array of complicated people. He deserves acknowledgment.

If I could give this place - 0, I would. The Assistant Manager, Mari is the worst person I have ever dealt with in my life. She is beyond rude, condescending & discriminatory. She canceled our stay without notice. Which we had paid a week in advance. She left us without a place to stay, and we needed to find last minute arrangements. All because my Husband stood up for himself and told her that she was being disrespectful, rude and condescending. We attempted to reach out to her GM, but he was not available. We tried to contact customer relations and they're not open on weekends. So now we have to wait til Monday to formally file a complaint.

Extended Stay America Suites - Polaris is a great place to stay. ALL the staff and in every department are friendly, helpful, thorough, and take care of things you needed right away--namely, Keven’s, Ebonee M., and Tonya. Thank you for all that you do!

Hot water is not very hot. Had a note on my door saying they were working on the hot water. Well if they paid someone they need to get their money back cause still not hot enough for me. Try washing dishes or showering it's really disappointing.

Hotel Hell -- "You Get What You Pay For" -- Or Much Worse. This review is for the Irvine location on Technology Drive, with special focus on the management there. However, I have previewed a number of the chain's hotels and found most to be even worse off. The manager here publishes regular monthly rates at $2250, which is cheap by California standards. The look-and-feel is strictly Motel 6, so that's the high standard for this sort of joint. But it's worth pointing out just what happens after you pay the first weekly (*functionally non-refundable*) payment. Then you drop your luggage on the bed and the place creeps up on you.

The room was not habitable. We checked in at 6.05 pm, and left immediately. The room smelled of bleach and **. No other rooms were available. The quality of the hotel was poor. It was a last minute booking through an Extended Stay telemarketer and we were traveling with our dog. Since no rooms were available, they should have refunded the $140 charge. The hotel refunded their part. Extended stay would not. I will never book with Extended Stay again. I called them and they said their manager would call me back. No phone call. I disputed the charge on my credit card without success.

First of all, the cost is way, way way too expensive for what they have to offer. Some of the staff was friendly and helpful, but the head of housekeeping at the Everett location was rude and/or moody from the get-go. There is always some sort of repairs and water turn-offs going on. Their so-called breakfast is menial and there is no place to sit anymore in the lobby area, which there should be. Not set up to handle the disabled or elderly. Any free amenities is doled out in a very stingy way. You have to beg for enough toilet paper and shampoos to last more than a day. I can't stand up very long or walk well, so it's very hard to leave my room.

The Extended Stay in Gainesville, VA 14141 Dave's Store Lane is the most cleanest, helpful hotel I’ve ever been. The staff there is very helpful. Such as **. Since my husband and I have been here, she’s been very helpful and caring within making sure we are well taken care of. By her hospitality and kindness. The manager ** is the most caring hotel manager I’ve ever met. He cares about his guests in helping them in the time of need. This friendly, respectful, caring, clean hotel has help my husband and I get through the tough time that we are dealing with. Hospitality goes along way. All thanks to the staff and manager here at this location.

ESA Columbus Polaris: The Management is tops. All the staff members are friendly, caring, and accommodating. Housing is great! Kudos to Amy and Ebonee M. at front desk who always greet you with kindness and immensely helpful. The atmosphere is “like a home away from home!” Thank you.

Spent 6 nights. Germantown Extended Stay 12530 Milestone Center Drive. Every night there was construction from 10 pm till midnight. Then the banging and construction would start again at 1:30 AM! Every night. I never got more than 2 hours of sleep at this place. I just started a new job and every day I was more tired! I will never stay here again. We had a 13-week deal but there is no way I can stay another night. At this point, it is unhealthy for me to stay here! Management made no effort. Very disappointed. We even overlooked the dirty floors and hallways, well-worn appliances and counters. Even the fighting and yelling outside. But the noise and load, thumping and dropping heavy objects on the floors above us, pushed me past the point of compromise!

Stayed 7 weeks back in 2017. It was a beautiful facility and the employees were very friendly and helpful. I stayed 2 nights recently, 9/29/25 and 9/30/25. The facility has went way way downhill. Worn out kitchens, filthy and rusted. Refrigerator was pathetic. Floors looked like they were mopped with a greasy mop. No soap, no shampoo. Bathtub was disgusting so I washed up for 2 nights. No way was I putting my feet in that thing. Hall floors were stained black in places. Outside area had trash and wasn't well kept. I almost asked for a refund and went somewhere else but didn't have time to deal with it. I can promise you, I will never stay there again.

I was hit with a blast of pot smoke in the double door space at the front door. First and second floors had very strong cigarette and pot smoke. I told the desk clerk about the pot smoke on first floor and he said he couldn't do anything about it unless he knew for sure what room it was coming from. I said it was room 136. Actually rooms are quite nice- clean, tidy, tv in living room and in bedroom. But I would never stay there again because of the smoke.

Extended Stay America in Lynchburg Virginia is the worse place I have ever stayed! The hotel clerk here is the most rude, unprofessional, uncooperative hotel clerk I have ever come across. She talks to you like she's scolding her children. The rooms are not that clean and run down. They say they have breakfast. That's a joke. Muffins and breakfast bars. A lot of construction workers stay here. It's noisy. I would not recommend this place. I have come across other reviews of other extended stay Americas and they're pretty much the same rude and uncooperative hotel clerks. Wow! Never again!!!!

My experience here at this hotel has been very pleasant and comfortable...The staff is so amazing from management, front desk attendants, maintenance to the cleaning service personnel are all wonderful and extremely friendly...I highly recommend this location here at the Extended Stay America Wolfchase Memphis....We thank you for making our stay here pleasant 😀 😊

Super friendly staff, amazing customer service, especially the manager Tosha, extremely helpful, made sure my stay was good and it was amazing, super comfortable beds, very clean rooms, everything was perfect and very peaceful at night.

I stayed at Extended Stay America on Major Blvd in Orlando, FL, and had a terrible experience. The room was extremely dirty, and there were cockroaches crawling everywhere. I even have photos showing when I shook the bed skirt – dozens of roaches fell out. The bed skirt itself was filthy and covered in mold. It was absolutely disgusting and unacceptable. I do not recommend staying here at all.

I want to give a warm thank you to ** the GM at 1036 Greenwood Blvd., Lake Mary, Florida. She was so helpful and kind in helping me when I pulled in late one evening to find a place to stay for a week. She was very considerate and help me to make sure I got a room downstairs because of my physical condition. The rooms were very clean, updated, very modern and new. Clean restrooms and the most comfortable bed. I would highly recommend this extended. Stay America. One of the best places I’ve ever stayed. Thank you again and God bless. 🙏

This hotel is absolutely disgusting. I stayed 2 nights on the 9-13-25 in this hotel in the city of El Segundo California, and it was my worst nightmare. This hotel is absolutely disgusting. The rooms were dirty, the bathrooms had mold and a terrible smell, and the kitchen, night stand did not look clean at all. The microwave OMG was completely old and dirty. Old microwave with Rust and corrosion. Given the extent of the damage, particularly the rust and corrosion, and the potential for radiation leakage, it would be advisable to have this microwave inspected by a professional or consider replacing it for safety and hygiene reason. Fire hazard: Severe corrosion or damaged microwaves could pose a fire risk.

If you're going to stay in the Tulsa, Oklahoma by Fort Sill base, this is not the hotel you want. Very disappointed. I had booked a three night stay, paid for it weeks in advance to see my daughter graduated from Fort Sill. My check in was at 3 pm due to traveling from Michigan 16 1/2 hours. I was checking in late in the night. I called let them know. The lady at the front desk told me, "No problem." When I called the front desk I get there, she says my reservation was cancel by the hotel due to my room was giving to someone else.

I was bitten by a spider while asleep at the Fair Oaks Extended Stay, it resulted in having to go to the emergency room. They denied a request for reimbursement, obviously not wanting to admit fault. Please don’t stay there, the trash is overflowing in the trash rooms. I definitely would not stay there if you are a female or bring your family there especially young children. The hotel is suspect of homeless individuals sleeping in the lobby, Fairfax County Police are there often to settle disputes among the people who are staying there. Rodents and roaches are a common problem. People prop the doors open with objects so that anyone can sneak in.

This is not my first time staying at Stay of America. I never have a problem when I do a long-term stay. The staff is awesome. Rooms are clean and the beds is so comfortable definitely. Easy Access to my job And surrounding restaurants.

If you can help it, do not stay at the Northgate Sacramento, CA - Extended Stay America. The room was disgusting and felt unsafe to stay the night. The door didn't feel very secure and the room was not thoroughly cleaned. The kitchen sink was cruddy as well as the bathroom sink. The bathroom rug look like the maid step all over it before putting it on the bathtub for use. Luckily, I examine towels and bed linens before using them. And bring a travel-size Lysol spray for these cases. I glad it was for only one night. Never again, nor sure anyone else should stay unless really necessary. It was seedy. Yuck!

When I check in at 1500 N Sam Houston East (IAH) Houston room no. 142 I complained about microwave and stove not working at front counter who told me that next day Maintenance Guy come and fix it. Next day, when I came to room, nobody showed up from Maintenance so then I register a complaint online and on phone to main office. Still matter not resolved yet.

Booked on Booking.com, yet 9701 N Shannon in Kansas City MO. Said booking.com had canceled. They hadn't, in fact I had been billed. I was not allowed a room until I paid the hotel too. Booking.com said they knew this hotel had ripped people off several times this way. Plus neighboring room came out with a cockroach in a jar. Never again will I deal with booking.com or Extended stay america. Booking.com also has a responsibility to not deal with hotels that they know are unethical when people rely on their discretion.

Brand new building. Clean, AC. But absolutely nothing in the kitchen - not a spoon, cup, bowl, plate. Not a coffee maker. Not a kitchen towel, dish soap. Nada. A phone call to the desk resulted in "Come down and get it." Sure enough, we were given a big plastic tote with a coffee maker, plates, drinking glasses, a plastic dishrack, cereal bowls and a colander. No coffee cups. No soap. No kitchen towel. And "sorry we don't have any cream and sugar." Period. Not "we're out" but "our shift doesn't have the key to that cupboard." Period. No effort to call a manager or otherwise provide.

I have been staying here at the Belcamp Extended Stay here in Maryland for 5 months on and off due to work. Jo is usually here when I stay. She is very nice to talk with. She helps me out in any way that she can (more than accommodating). I would recommend staying here.

Review of Extended Stay America - 8045 Rockville Road, Indianapolis, Ind 46214. I recently decided to take a weekend getaway and chose Extended Stay America on Rockville Road, thinking it would be a convenient and comfortable option. Unfortunately, my experience was far from what I had hoped for. Upon arrival, I was moved to two different rooms. The first room I entered had dirty covers and bed sheets, and the sink was not clean either. To make matters worse, the room had an unpleasant smell that made it hard to relax. I went back to the front desk to request a different room, hoping for a better experience. The second room still had an unpleasant odor, and I encountered a toilet with a sensor that made it difficult to use. It was frustrating to deal with these issues during what was supposed to be a relaxing getaway.

Don’t stay at the ESA Cleveland Airport North Olmsted. They charged me $270 after we left, for smoking in the room, which did not happen. The manager Steve was rude and condescending when we questioned it and acted like a total **. I don’t know if someone smoked in there after we left or if this is a money making scam, but beware!

First I would like to make a serious inquiry about the Extended Stay by the airport (NN/W). I've never in my life been so offended (trust me it takes a lot to offend me). I had just gotten out of the hospital after a couple of months due to a fatal fire to be treated like a commoner or even better a ** on welfare (I'm in a DV program).

This hotel is located in a nice area of Lake Forest, CA so I trusted making a reservation there. The room was adequate but clearly needed a lot of work. The shower head only provided dripping water and the toilet kept clogging. The first time the toilet clogged I understood why there was a plunger next to the toilet. The room appeared to be clean, but the condition of the beds and furniture indicated "old." The most important downfall was the rude staff. Every time I went to the front desk to ask for something they acted as if I was causing them a big burden!

Made arrangements to stay 4 weeks in Mesa Az. Was advised that I need not pay until I checked in. However I gave them a Visa card to hold the reservation which was to begin on Monday May 5th. On the Friday before may 2nd I was taken by ambulance to the ER in Puyallup WA. With severe stomach pain and suffering from shock. My daughter called the hotel and cancelled my reservation at which time the hotel immediately processed my credit card charging me for 4 weeks stay while I was in the hospital having a stone removed from my liver duct and my gall bladder removed as well as being treated for intestinal and/or blood infections requiring IV antibiotics every six hours for ten days. Obviously I didn't plan this and Stay America acted in a totally unjust and greed oriented if not illegal manner. I have filed a complaint with Visa and am also contacting the state regulatory offices of Arizona, Washington and North Carolina.

Bed bugs all in this place. I got bit by bed bugs and the front desk did absolutely nothing. Customer relations did absolutely nothing. They told me that there is no way they can have bed bugs. There are other reviews that show they have bed bugs. The manager is a dud has no customer relation skills. He told me to ** off. Told corporate and still nothing. Is this how you treat a 3 80 year old women.

Booked a room for my wife and I over the 4th of July weekend. The first thing I noticed was a chair in our room had torn upholstery. I got up at 5:00 and noticed there is no coffee maker in the room. I went downstairs to the lobby and breakfast room, but no coffee! Finally at 6:00 there were cups, pastries, and granola bars. At 9:00 the coffee dispenser was locked out. There is one table in the breakfast room, with one chair! I asked for a coffee maker for our room and when we got back after an outing, the coffee maker was there but no coffee is provided by the hotel. Later, we went to the workout room and found all of the machines were out of order. Notice the signs on the treadmills. Notice the cord that is unplugged on the stair stepper. This was a very disappointing trip, to say the least!

I stayed there from January 9th till May 14th. They stole from my bank account $803.63. I get threatened and accused every time I attempt to address it with them because they need my money so badly. I paid approximately 15 thousand dollars there since January. They're bankrupted and take it out on me financially because they hate me because I'm their easy target. I was nice to them while I was a guest there. People who work there have a trauma history and take it out on me is what employees there have told me. I'll be suing in court and asking the state attorney to bring a criminal complaint of petty electronic monetary theft if the district manager doesn't voluntarily return the money, they have no regard for United States dignity or moral standing let alone integrity.

I gave two stars for the location and amenities. I drove 10 hours to walk into a hotel that smells like wet dog. I had to run to Walmart to buy cleaning supplies because the room looks rundown. There are repaired holes in the walls. The cabinets look and seem dingy. The bed is tough, and not to mention, the floors will leave your feet black. There was shredded hair in the bathroom and toothpaste residue on the mirrors from the previous client. I will be here for the next 7 nights, and chose this suite because of its convenience compared to a BNB.

It is, a really good hotel as far as location, prompt service, friendliness & customer Service. I really like that you have to use a key card in order to enter the building in the evenings, as well as using a key card in order to get to the part of the hotel that houses the rooms to begin with. Yes, of course there are problems with guests being loud and noisy at late hours, however that is not on the staff to begin with and if mentioned, the front staff sees to it immediately. I really like this hotel & I've been here a little over 2 months. You can also access 485 & 77 very easily. There are plenty of restaurants in the area. There are lots of stores around, as well. Also, the hotel is very easy to find!

Extended Stay Hampton Virginia, stay away, manager is Rude, yells at guess room have a molded smell, room is flirty, rugs are stained they do not care, I can tell you why cause they just work here not stay here. Lamps have a short. Sometimes it will turn on but others times No. Building has roaches. This is a low income hotel trust me that's exactly what it look like and they make you feel that way!!! Stay away from this hotel. Microwave is rusted, due to my stay I brought the issue about the microwave to the manager. Instead of her trying to help to get another one she came with an attitude. She won't help you.