Doubletree Guest Suites Reviews

Reserved a suite a month ago at Doubletree Fossil Creek Tx, Drove 4 hours to check in. The desk clerk processed card then informs me that our room was sold out from underneath us, and we would have to downgrade our room or stay elsewhere and the manager came out and wanted to know what the deal was. Explained situation to him and was told take downgraded room for 30 dollars less or go stay elsewhere. No apologies. No what can we do to straighten out mess. Called Hilton customer service. Told there's nothing they can do and would let corporate know so they can get in touch. This is the 3rd time and last that Hilton will screw me around. Do not use Hilton. When there are so many other brands that the management and people will truly be nice and honor what they stand by. I will never use another Hilton property and they certainly do t cars about customers except for what makes them the most profit.

Doubletree by Hilton Melbourne, FL has only one thing worth the price, THE VIEW. The front desk staff is unprofessional and argumentative. If you are looking for a hotel to work while you are having some free time, stay somewhere else. The waterfront room has no desk area to work. What is with the "no privacy" bathroom? The room is outdated for the high cost we paid.

I stayed at the Doubletree Hotel Hilton Northlake Ga. Aja and Lisa was the agents at the front desk and they both was very courteous and polite. I need to make some changes to my account and they both work diligently to make sure I was satisfied.

Hotel was clean with nice staff, comfortable beds, and great warm delicious cookies upon arrival. Reese and Margret were both helpful and informative with any and all questions. Should you book a room here at this Hilton? I’d say so!

During my stay I was warm, comfortable, and happy with the staff interaction. Reese and Margaret were both extremely helpful and answered any and all questions I had. I would recommend a stay at the Doubletree Hilton!

Kind and friendly Margaret and Reese were very good! At check in they had cookies and water and a helped making check in great!! I would highly recommend! The beds were comfortable and clean!! Thank you Margaret and Reese!

Outrageous Treatment on a Day That Was Supposed to Be Unforgettable. I stayed at the DoubleTree by Hilton in Chicago to celebrate one of the most important days of my life: my graduation. I booked the reservation trusting in the promise of early check-in, something that was essential for me that day. However, they failed to keep that promise, and because of that, I couldn’t even shower in my room on time. I was forced to change in the hotel’s public restroom, losing all privacy and comfort something unacceptable in any hotel, especially one of this category.

If I could give zero stars I would. We were in Dublin Ohio to stay overnight with my daughter’s friend. We had a a reservation that was completed on Booking.com, the reservation was a pay at check in. When we got to the hotel we were told that they canceled our room. Scott at the desk was so rude and condescending telling us it was our fault we didn’t have a place to stay. While we were trying to figure it out he answered a call from another guest and the words “I don’t know why you can’t understand what I’m telling you about the button for the curtains” came out of his mouth. He was the most unprofessional, arrogant worker. When the booking rep called to speak to him about what happened he yelled at her and then hung up on her. After he received the call he told us we needed to get out of the building right now even though we were trying to figure out where to stay overnight as we were now stranded with children.

Booked a 2 night stay at Doubletree Hilton Santa Fe New Mexico. Had the worst experience ever. The room was filthy beyond belief. This property is listed as a 4 star hotel, this property is struggling to meet a 1 star at best. I complained to the front desk and was shown a different room, however that room was just as bad. Was given towels to cover the nasty smelling carpet.

Attending a conference at the Double Tree in Orlando near Universal. The parking lot has a security arm that keeps you from entering the parking lot, it does not always open automatically. There is a button to push to have it open. I push the button the proceeded into the parking lot. The arm came down fast and damaged my car. The staff there were not helpful and so far, will not assist with payment for the damages which amounted to $900.00. Awful experience, stay away from these hotels.