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I’ve spent years travelling on business but just learned something new at the Austin Doubletree by Hilton Hotel. After checking in and idling in my room for an hour, I came out to find a $57.00 ticket on my car, parked among other vehicles, many with the same citation. Apparently, the hotel subcontracts their lot to a company in New Orleans, charging $7.00 daily. If the car is not registered (complicated: explained below), a ticket for the $7.00 plus a $50.00 fine is placed on the windshield.
I went to the desk to complain and was brusquely told there are signs on the property that parking is fee based. Later I read the “Welcome” sheet handed to hotel “guests” which stated near the bottom “If you’re parking with us, there’s a fee of $7 plus tax for overnight parking.” This is deceptive. I had been parked outside only an hour and got a $57.00 ticket and it was still midafternoon.
I found a manager and suggested it would be nice if the desk attendant would clearly explain the parking charge to incoming guests. He repeated what the clerk had said that there are notices inside and out and the hotel isn’t involved. I said hotels have countless signs about auto break-ins, theft, the facility not being liable, and these are so commonplace, they are ignored.Getting no help from hotel staff, I went outside to see for myself. There were several signs proclaiming, “Paid Parking” and in smaller type an explanation how to pay by cell phone or online. This must be done as soon as you arrive, or you are ticketed. This is a strangely difficult policy. Senior citizens are generally unskilled in such matters. If a hotel has become no different than a paid parking lot, at least have a self-service kiosk on site. Instead, Doubletree has a hired an enforcer with an intentionally obtuse payment procedure, abetted by the hotel deliberately misinforming its guests. This is clearly is a case of deceptive business practices.
In the age of online apps that find the cheapest hotels, Doubletree by Hilton has resorted to a scheme advertising low rates while keeping hidden parking charges which are not sprung on travelers until they arrive at the hotel, a variation of the “bait-and-switch” scam.
I’ve never written a bad review. I’ve traveled for years and been employed in the hotel industry for over 20 years. If CoVid and the pandemic have resulted in such poor services I have not experienced it to this degree. Apparently, there was to be NO Housekeeping services. After coming back to our room with 2 grandchildren who wanted to swim, we realize we’re not only have not had put beds made, but obviously no clean towels. In the morning we realized there was no coffee for our first cup, tissues were gone and overall we had a very disappointing evening and morning. Had we at least been told at check in we would have been prepared. I will think twice before staying at a Doubletree again.
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Note: No snapshot allowed at this review site. Have snapshot. Google Search price was $106 so I called the local number. Search result didn't advertise that booking agency was necessary. I called the local number. Jen from central booking answered and quoted me $148 when Google search AD (see snapshot) was $106. Twice I asked her if this was true. She confirmed. Told her that Google advertised $106. This kind of advertising is rampant with hotels and Google search.
Time consumed at this point when trying to locate a hotel for the night because connecting flight at O'Hare was closed due to electrical storms: 12 minutes and still no hotel room.
When I pressed the issue and told her I would be writing this review if things went foul I asked for a manager. The "manager" got on for 3 brief unintelligible seconds of speech and suddenly I heard a recording telling me to leave a message. I HAD to find a room to stay overnight somewhere. No time to mess around with a polished SCAM.
We stayed at Doubletree hotel in Boston and I really like the room we had. With a touch of the smaller amenities really made it a lot easier and comfortable, very clean is a plus! The employees were very helpful and courteous, good job Doubletree!!
Stayed at a Doubletree in London, daughter had suggested I stay in a local hotel, however I wanted a comfortable American feel due to all else being different and knew I'd want the comforts of home in a hotel. Doubletree fit that bill, we were very comfortable and surroundings felt familiar. All the staff were courteous and helpful. My guess was right, so glad I chose Doubletree.
My experience with them was pretty good, it was a little underwhelming from reviews I saw online and my original impression from images, but solid overall. My one complaint/concern was the amount of ice in the parking lot.
I love the Doubletree. We always stay here when we can. The Doubletree is a nice clean hotel with a friendly staff. My entire family loves the warm cookies. The pool is very clean and inviting. Also, the restaurant is tasty and the food selection is out of this world. A definite win, win for my family. Thanks Doubletree! We love you!
The Doubletree Hotels are owned by Hilton Hotels which we think are some of the best hotels to stay at when traveling or moving. The Doubletree hotels we stayed at are dog friendly and the accommodations are nice, clean and comfortable. Prior to Covid there was a bistro or restaurant to sit in to order breakfast or you could order room service and the food was good. It was a friendly atmosphere where staff are helpful and guests say hello. Very conveniently located near shopping and restaurants in the cities we stayed in and not too far from the freeways. Checking in and out is very quick and easy. We love Hilton Hotels so much we joined their membership to earn points.
The hotel was hard to find. But once we got there the receptionist was very helpful and by the way the cookies were delicious. The room was quiet and very comfortable. Loved all the pillows on the bed., plus the beds were like sleeping on air. I will return.
We spent several days at the Doubletree in South Park, Charlotte, NC last year. It was a lovely experience. We paid less for a very comfortable suite than I would have expected to for a room. The restaurant was very nice and the free chocolate cookies were amazing. Would highly recommend.
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