Expedia Reviews

I book a trip that I have to cancel. The airlines give me a full refund but I need to reboot through Expedia if I want another flight. When I try to book another flight with my credit the Expedia site block to booking. Because you have to make the new reservation through the agency agent and Expedia charge me the most expensive flight. For example. My flights cost me 425. And when I try to make another reservation with my credit the agent told me that I need to pay 678. But if I made the reservation without the credit the same flight cost me 417. On American Airlines. NEVER AGAIN!!!

I paid for a hotel and written I got… I paid for a hotel and when I got there found out how insecure their system was. They taped a envelope with our name and then put our key and room number in the envelope and tape it on the front door. Nobody was working. I felt like somebody could grab the key make a copy and come visit us that night. Expedia refused to refund our money. I will no longer use Expedia. Because you never know what that hotel's like until you get there and if Expedia doesn’t back you what are they worth?

Awful!!! Worst customer service I’ve ever experienced. I book through sites like this several times per year. My first time using Expedia, and I will never use them again. I booked a flight, hotel, and shuttle from hotel in Mexico through them. When my flight was delayed I tried, for 2.5 hours, to contact the shuttle company and Expedia to change shuttle times or cancel shuttle. I was disconnected from Expedia customer service 12 times at the airport, after 3 people told me they would cancel the shuttle (which never happened). Called shuttle service and emailed them, never got any response. Had to book, and pay for, a separate shuttle.

Booked one night at Red Roof Inn in Sutton, Mass. When we arrived at hotel our room was disgusting. It was not clean, the bathroom was falling apart, there was mold/mildew on the walls and the rugs and when I pulled back the bedding there was someone else's black hairs on the white sheets. There was no way we were staying there and ended up driving home in the middle of the night, exhausted, in rainy, horrible driving conditions. When I went back to the desk and told them about the issue they said I needed to contact Expedia for a refund.

Expedia recommends Red Lion Downtowner in Boise ID on their site. It was the worst experience I ever had in a hotel. 1. Needed to recode the key every time I left room, it never worked twice. 2. It's run down and dirty. 3. Elevator for 7 floors is a 5 minute wait. I cook a better tasting and looking breakfast than one they serve, place was empty every morning, not a good sign. 4. Took a jacuzzi at the pool, key didn't work to get back in hotel, had to walk all the way around to front. 5. Bad area, homeless people walking round and obvious $500 wreck in the parking lot where homeless people parking there.

I booked hotel through Expedia (itinerary **). When I canceled my hotel reservation to change dates, they took my money for reservation ** and are not willing to refund me or reinstate the booking. And they did not warn me I will not get refunded. Hotel told me they did not receive money and that my agent (Expedia) took my money.

We purchased our airline tickets through Expedia and paid extra to lock in our seat selection ahead of time for a very long flight. Five days before our flight, we checked on the airline website and there was only one seat reserved instead of two. I called the airline and they told me Expedia was responsible for solving the problem—it was their block ticket. Expedia customer service told me it was the airline’s problem and refused to let me speak to a supervisor. After going around and around, the agent put me on hold, came back on the line and told me everything was fine. This turned out to be completely incorrect. We did not have a second seat. After reciting this story with friends, it appears it happens all the time with Expedia. People show up to the airport thinking their seats are all set and they are not….so you’re stuck sitting in a middle seat for endless hours. I’m very dissatisfied.

DO NOT BOOK WITH EXPEDIA!! Idk why I allow them to screw me over again. I booked 3 rooms for 3 adults and 1 child. Expedia, booked me for an executive suite (1 room) which by the way wasn't an option when I booked (internationally btw). The rooms are non refundable and the hotel refused to waive the fee and rebook the 3 rooms. Now I'm forced to book 2 additional rooms at nearby hotels because of their error. I will seek legal advice because I'm positive this is illegal for them to do. Never will used them again.

I would like to give no star if possible but I can’t. I went to California for 1 day only ended up renting a car for that day. Expedia website takes you 2 weeks ahead every time you are trying to rent a car making you changing manually the actual date that you wanted for…. I was looking for options so I went back a forward on the page without noticing that they have changed the reservation date those two weeks ahead.

I would like to give no star. Due to a family emergency, which eventually resulted in unexpected brain surgery on my spouse on 7/30, I cancelled a one night reservation for 7/22 at the New Haven Hotel on George Street in New Haven 3 days (7/18) after making and paying Expedia $205.00 for the room on 7/16. I immediately notified the hotel which said okay and referred me to Expedia for a refund. I tried to contact Expedia via chat, but couldn't get through, then called them the next day and explained the circumstances. Expedia asked for the name of the hotel person who approved the cancellation. I called the hotel back, got that name, and provided it to Expedia Expedia said that they would have to verify. Then I heard nothing more.

DO NOT USE EXPEDIA!!!! We purchased a ticket for our daughter with cancellation protection as an upgrade. The "AIRLINE" cancelled the flight and did not offer a comparable flight as an option. We contacted EXPEDIA, they told us to contact the airline. The airline told us they would authorize a refund but it would take 30 days and would be issued through EXPEDIA. We waited NOTHING!!! We contacted Expedia 31 days later, they told us tough THEY TOOK OUR MONEY, they gave us nothing back!!! CROOKS!!!! They will not help you!!! They are rude and deceptive. DO NOT USE THEM!!!!

DO NOT USE EXPEDIA OR YOU'LL LOSE MONEY. I rent a car from Fox via carrentals.com and paid $1,707. However, when I got the car, the invoice showed $767. I called Fox directly and Fox confirmed that they only got $767 and Expedia profited $940 just being the middle man (more than the rental price). When I emailed Expedia, they always delayed by the excuse of "waiting to hear from the vendor" and then complete silence despite my efforts to follow up by emails/calls. I have the invoice with me as proof. You'd better rent a car directly from the companies than through this 3rd party. They claimed to get you better deals but it's not true. I lost money but wanted to warn people so they will not end up like me.

I booked a "transferable" trip USA to UK and paid $2,650. I had to cancel and rearrange the dates, and when I did the fare was $611 less. I was told the difference was only useable on the new booking due to the airline policy (Virgin Atlantic), so I asked to upgrade seats. I was told I would have to contact the airline directly. I did so and learned from Virgin that they had only been paid $2,037 and the rest of my money remained with Expedia, and they told me "this happens frequently," and I would have to call Expedia to try and get a seat upgrade. Expedia played dumb, and when I asked to speak to a supervisor, they held me on the phone for 44 minutes before dropping the line. Lies about "Airline Policy" and acting deliberately to pocket my remaining money. Never again Expedia!

We booked our honeymoon through Expedia and had a miserable experience with the worst customer service I have ever experienced. We were scheduled to leave at midnight. Our flight was canceled and we were put on an earlier flight that would cause us to miss our wedding. I called the airline to find out what our options were. The airline (Air France) was friendly and looked at alternative flights with me. We selected one. They made notes on the booking about the new flights, but told me I had to call Expedia because ultimately Expedia would have to reissue the tickets as they issued them in the first place.

Booked a direct flight, hotel suite room and car package on my trip to Omaha Nebraska in June. The airline changed my direct flight to a layover flight and when I arrived to my hotel I was assigned a basic room. I called Expedia and after 3 hours on hold, I decided to use their virtual agent. Virtual software kept on circling back, and after numerous attempts got to a real agent that only gave me the runaround and no real resolution. My room situation never got fixed and never received a refund. This was in June and it's now September and haven't heard back from anyone. In addition, I never got a refund on the difference from direct to layover flight either. I would not recommend Expedia to anyone!!! One of the most useless customer service I've experienced.

I am trying to book a trip. I used their website and I booked an accessible room. My husband is in a wheelchair. I called the hotel to confirm and they said I did not book an accessible room. To change it I have to go through Expedia. I have called 7 times. Explained the situation EVERY time. They promised every time. I would get either a text, call or email within 24 hours confirming that they switched us to an accessible room. The only communication we received was an email canceling our hotel reservation. I asked to speak to a manager, I asked if a manager could call me back and nothing. Instead I keep getting transferred to another dept. And each time it's at least an hour on the phone. Definitely will not be using them again.

So, my wife and I book our rental car through Expedia on our last trip to Brazil. We arrived to the rental car agency approximately 1 hour after our scheduled arrival. We were subsequently refused the vehicle by the rental agency and told our reservation was cancelled. We were told that we could reschedule through Expedia. So, we called Expedia while standing in the agency lobby. We were told they couldn't reschedule or cancel the reservation. We asked for a refund because we were not receiving the service we paid for.

I purchased a round trip from NYC to Athens, Greece on Expedia and while in Athens, I called Expedia to change my return ticket in order to extend my stay. The agent I spoke to found a trip for a small additional charge, collected my payment information and completed my booking (supposedly). I received a confirmation email of the booking as promised. The day before my return flight, I realized I could not check in, as my flight was operated by a different airline and so the booking reference I had received would not work. I logged in to my Expedia account and only found my original return trip and not the updated one, so I contacted Expedia through the live chat and spoke to an agent, who after looking into it, reassured me that everything was in order. I asked for the ticket number to check in, and he told me that it was not available to him because of the rebooking.

Wouldn’t even give a star. Expedia is the worst. I wouldn't refer any friends, family, coworkers or business partners to go through Expedia. Hi set truth I’ve never had such a horrible experience in my life and for this being the first and only time I’ve ever used Expedia it’s ridiculous. We paid for a rental through Expedia this is how it went.

Expedia totally ignores the customers when it comes to Cancellation or providing Refund amount. Absolutely 0% coordination and I'm totally disappointed with my recent experience. I will never use Expedia for booking flights or hotels in future.

I was kept on the phone 1 hour and 20 minutes by one of your people to change a booking for me. They put me on hold five or more times for as long as 15 minutes at a time. To add insult to injury, the final result of all this aggravation was that she mistakenly changed my booking so that when I arrived at my departure airport to return home, I discovered she had made the booking in reverse (from home to my departure airport) instead. There were no other flights out that could get me home in time for my daughter’s first day of high school. I had to book a new flight the next morning and incurred an additional night of hotel fare and dinner.

***Its only consumers who are suffering throughout the world in the name of DUE TO COVID*** Until 2020 they had their call centers in Canada and the agents were able to help clients very well. Since the time they have transferred their call center to Egypt with limited accessibility, they are not able to help us at all. Canadian customer care agent agreed and obtained pre-approval from the BA for converting my Travel Credit to a Travel Voucher but it was never claimed by Expedia as per BA (British Airways). BA said, "If Expedia call us then we will issue the voucher." But Expedia Egypt is stick on to their rules under which they do not want to call BA. If this would have been Expedia Canada then they would have got an approval from their manager and got it sorted.

We were informed by e-mail by Expedia, on 6:28 pm on the very day of our arrival to our holiday in Croatia, that the property we booked and paid for few weeks in advance could not honor our reservation. We tried to call Expedia on the number that was provided, but were not able to reach anyone as the number only works if called from the US. We did not receive a useful reply to our e-mail either, just a vague message that the case number has been created to track our problem. Other numbers on the website did not lead to a human person, and automatic robot-messaging customer support was completely useless. We tried booking another property through Expedia app. That didn't work either, after payment page on the website there was a message that second property was unavailable. But to add to our misery, money was fully charged on the credit card.

I had to cancel a flight. The tickets I purchased through Expedia allowed this. It has been over 45 days and I am getting the run around. These were international business class tickets. I spoke with the airline. They agree I am entitled my refund through Expedia. Somehow Expedia cannot contact the airline. Email, phone calls, virtual agents, real agents - all will not help. I get the same excuse. Do yourself a favor, do not use Expedia. They take your money quickly, but if you are entitled to a refund, you will be waiting a long time.

Long story short, after this one middle man service I'm short 2500$ and have nightmares about returning my kid from Europe. And Guess what - it's all my fault! All airlines hate them for horrible service! SKIP AND AVOID BY ALL MEANS!

So I was given a credit for a cancelled flight from LAX to PHL recently as I had to reschedule return trip. Curiously enough, it has not shown up under My Account in Expedia Web so far. I yesterday was prompted to talk to a live agent on their Support Chatroom when I wanted to use it for my next flight to LAX. The agent came up with a flight $500 more expensive than the flight I found on my next trip to LAX, telling me I owe the balance of $500, after $300 of credit was applied, meaning, I would be stuck paying $886 instead of $386 for the flight I found if I wanted to use my credit of $300. Agent said flight options were limited if credit was to be used.

My Friends and I tried to book a hotel room for Saturday May 29th on our phone while en route to Portland ME. We entered May 29th and the date defaulted to June 5th. We booked the hotel and an hour later when we went to check in we realized it was booked for the 5th. We called to cancel and were assured it was canceled only to be billed for it anyway. After much back and forth Expedia refused to refund the credit card $728.13. NEVER USING THEM AGAIN.

We used Expedia to book a room at a hotel with trip protection. We had an issue where we had to cancel our plans well enough in advance but Expedia made it impossible to reach someone that could help. We called, we sent emails, and we followed Expedia's customer service requests. They asked us to contact the hotel, we did, and the hotel told us to contact Expedia because they were the only ones that could help us because they have our money. Expedia purposefully creates a catch 22 so they don't have to refund your money for services they never provided. I will never use Expedia and highly advise others to never use them too.

The hotel I booked as a single mom with a small child reeked of pot and sex. I declined it when my son said he couldn't breathe in that smell. Expedia charged the hotel didn't. Room sold to a guy waiting in the hall. Expedia refuses to refund claiming the hotel refuses. A second room we rented had a white sticky, spermish looking substance in the bathroom and around the sink and moldy ceiling falling down, dirty sheets, wet mattress and sheets. The room smelled like a dead body was tucked away and smoked as it was decomposing. Dead bugs and people smoking in the room next to us. This is what Expedia sells for 300 dollars a night in Virginia Beach, Florida, and Arizona.

I have been told to get a Drs. Letter for a refund for my 8 year old granddaughter, as she has Asthma and her allergist said with the Delta variant it's not a safe place (Disney World) right now to go. I sent in the documents as requested and they never sent it to the airlines as I spoke to United and verified that. They want you to rebook with them and make money and only gave me a couple months to use the voucher...this is horrible and never even got a callback after I was told I would!

Hi, Let me get to the point. In looking at all these Expedia reviews, most of them are when everything goes as planned. But what about when a customer has issues? How does Expedia handle it? I booked and paid for studio (sleeps 6). When I got to the hotel, the hotel didn't have what I asked and they put me a a room that sleeps 4. The hotel acknowledges that there is an error. They told me to talk to Expedia to resolve the issue. I spoke to Expedia and they tell me to talk to the hotel. Basically everyone is pointing finger at each other. The studio was more expensive than the room they gave me. I will no longer be using Expedia and will block Expedia sites from my browser.

We booked a trip through Expedia and even bought "trip insurance". Flights were cancelled. But after more than a year trying, we have unable to use our "credit" or even get a refund. Expedia makes up all kinds of reasons and says they'll get back with us then doesn't- has now become non-responsive. We later discovered we are not alone in this experience, so many similar complains found online. Wish we had known that before booking with Expedia. How can a company of this stature in the U.S. just take your money and be unaccountable?!

I booked a reservation through Expedia for 2 night stay in PA. After driving 9.5 hours and arriving at ~9:45 PM I discover there is NO HOTEL! There are 2 structures there but they operate as a rooming house for longer term residents and NOT as a HOTEL. They had ceased hotel operations between the time I made the booking (April) and my arrival (August), but no one informed me that I no longer had a reservation. (I called Expedia's number - 866-310-5768 - and was informed by the person I spoke with that Expedia KNEW it no longer existed as a hotel.)

Was looking for a room tonight 8 16 21. After hitting book room dates were changed to the 30th. Why would I book a room 2 weeks out on Expedia. I am a trucker. I staying a room every other night. Now they cannot change the reservation or give me a refund. I paid with my credit card. I will dispute the charges. I have no idea where I will be on the 30th of August.

In fairness, I'm sure the airlines are individually terrible as well, but Expedia is atrocious. I bought an Air Transat ticket with a free change via Expedia. When we needed to change the flight, it was impossible to do via their website (which is a mess), so I called to speak with an agent. The agent insisted my ticket could not be changed. She could not show me the Air Transat policy and tried to get me off the phone as soon as possible.

This company needs to be investigated on their dealing. I have been trying for days to use a credit from previous flight cancellation without any success. Their customer service sucks big time. I tried online on their website without any luck. I called at least 11 times to get someone to fix the issue for me, they kept hanging up on me. Expedia has been employing cheap labor from India. These people do not know what they are doing or sound lazy too. Before you consider buying airline tickets with Expedia shop around first or buy directly from the airlines' websites. Until today, I have not been able to use the credits. They need to shut down Expedia.

I wouldn't even give them one! I made my reservation and payment through their website. Everything was good. I got to the hotel and it was horrible. Smelt dirty, sketchy people hanging around, I could never stay there with my girlfriend. I never checked into the hotel and I canceled. The person working the counter told me to call Expedia and have them send an email to have it canceled. The sketchy Hotel was never planning to give me a refund. Expedia sent the email and the hotel said they wouldn't give a refund and that I had to cancel with them 48 hours, which is fine except for I booked for five nights so if I canceled they should have only charged me for two nights.

I recommend booking the hotel directly through the hotel by contacting the hotel. My experience was horrible Expedia website asked how many children 17 below. Obviously for the first adult there’s a set price. When you add the child to the room it adds to the rate so we booked two rooms two adults and 2 minors under 17. My daughter is 16 and my other one is 15 so The rate went up Per adult and per child. I thought I got it good price. But when I arrived to the hotel I learned at the hotel that children Over 13 are adults. So I was charged another thousand for two adults which on Expedia’s website under 17 are minors. So what do you do when you’re thousands of miles away. Do you ruin the trip and go. Home? No. You just pay.

Expedia booked a connecting flight at a completely different airport than the plane landed initially with no possible timeline of getting to the connection. They refused admit it was any issue and refused to provide a refund. I had to eat those tickets and also pay for new flights home for me and my family on top of that. Very poor service, very poor responsibility - will never use them again and I highly recommend you avoid them. They will have no issue taking advantage of you without apologizing.

My wife and I booked a hotel for two nights for $116 per night. Circumstances changed and we no longer need the second night of our booking. As per both the hotel and Expedia’s advertised policies (I cross referenced them to make sure), we have until tomorrow afternoon to make changes and or make cancellations -penalty free. I just got off of several calls with them (all of which included an agent promising a manager would call me back - with no call back at all). Apparently the manager is perpetually “out to lunch”. So far I am being told that the price per night has changed since my original booking. It is now $179 per night and this updated rate would now be applied to the first night of my stay. They then will be refunding me the difference of $63 instead of the full amount I paid ($116).

I requested a room in addition to one I had already reserved and the Expedia representative who could barely speak English assured me I had two rooms reserved. After arriving at the hotel I found that two additional rooms, not just one, were reserved but the first was never cancelled. No refunds were allowed since all reservations were created within 24 hours of arrival and expedia refuses to consider any refunds. They have lost several customers considering many of my relatives and friends are aware of this problem.

I bought a ticket to Budapest on August 2, for a flight on August 9. The flight was canceled by the airline. I purchased a new ticket. Expedia is refusing to refund cash refund, instead offering a credit for the same route. I am not planning to travel the same route since I am already leaving DTW using another flight. So the $1000 refund (despite I purchased travel insurance) is gone.

Expedia is a Scam! We made reservations and had to check out a day early due to a family member being sick. We gave Residence Inn a couple of days' notice and the Manager on Duty approved early checkout with a refund for the last night. Since we booked through Expedia, Expedia says that they need to contact the manager for approval of early check out and refund for last night. We give them the manager name and number, as they requested, and come to find out that they never talked to her. Yet, we just got an email from Expedia saying that they contacted Residence Inn and that Residence Inn was not going to grant the refund. This is a business not to be trusted!

I went booked a hotel in Mammoth Lakes through Expedia. Upon check out, I found out the total cost given to me from expedia was off by maybe $50 or less. I was so embarrassed because I didn't check their math. The quote had an amount plus taxes, etc and a total. As it seems, when I added the two the cost was what the hotel said, not what Expedia had as a final total. Maybe their calculators are off but I shouldn't have to check their math. I ended up paying the difference since I told my friend the cost was what Expedia had originally quoted as the final price.

I book a flight to Athens Greece months in advance. Paid extra money to get seat selection through the Airline which amounted to an additional $700.00. Expedia Cancelled the flight without my consent 2 weeks before travel date. I had to go to American Airlines Direct to book the exact same flight on the exact same planes. Cost me an additional $1700.00 plus American Airlines said it would not give me back the $700.00 seat selection cost from the original reservation because Expedia Cancelled.... Expedia just said sorry….nothing we can do.

I booked a hotel in Santorini (Greece) but dates were wrong, I realized it right away when I clicked book. We called Expedia right away, who assured us refund will be posted in your credit card and you rebook it. I want to book the hotel and we called the hotel.

This summer I have had 3 horrible experiences with Expedia after years of using it and liking it. First plans changed for a non refundable hotel, so we made other plans and went. I arrived to the hotel at 430pm and they informed me they did not have a room for us despite the reservation. Expedia was 2 very long phone calls and a lot of argument to get a refund. It took days but we got it. Then I booked a family flight and paid extra to be able to select my seats, which do not appear in my Expedia account anywhere. I went to United site and thankfully have seats I paid for but not the seats I had hand picked for us for the comfort of the kids. Then the Expedia app defaulted to same day reservation that I was making months away but I did not realize. When I changed screens it changed date. As soon as I saw it on the confirmation, I called to cancel a mistaken booking. Oh and I insured it through Expedia.

This is just meant to serve as a warning for others...I bought the trip insurance that covered cancellations knowing that Covid changes may cause my trip to be cancelled. The insurance policy is totally useless and a waste of money. They have so many rules and hoops you have to jump through in order to use the policy. It's ridiculous. You basically have to be seriously injured, have a doctor's note, or die for it to be useful. I will never waste money on trip insurance again especially with Expedia.

Expedia has gone downhill significantly. Customer service is nonexistent and the people are not dedicated to your travel. Please book direct with hotels and airlines... They do not care if you travel or not... only want your money... Please spend it at a reputable travel source.

Booked the car through Expedia and tried to cancel within 5 minutes of my booking and they reluctant to cancel my booking. The rental car company charged $129.00 to my card but Expedia charged $265.00 for the same transaction. I got charged twice. One from the car comps and another from Expedia and Expedia’s mark up is more than 115%. I called customer service twice and they hung up both the times. Hope the government takes action against Expedia. I wish I can give them -5 in my rating.

Run don’t walk as far away as you can from using this website. The amount of time I have wasted on the phone with them and the incompetence of the employees is unbelievable. I had to reschedule my flight from March 2020 due to COVID and then I had to cancel my next trip to OR in Sept 2020 due to wildfires. Apparently the price difference caused two vouchers and let me tell you… that’s when the fun kicks in. No one knows what they are doing and after an hour and half and getting disconnected for the second time I literally gave up and am losing the 620.00 just so I never have to talk to them again. I know others who warned me they are going through the same pain with this company. This is the first bad review I think I have ever written but that’s how much I wanted to let people know how awful they are. I wish they had an option for zero stars.

I booked a flight on July 27 for and August 4th trip. Expedia said that I can change the flight anytime or cancel for a full refund 24 hours prior to the flight. I did change my plans and using the Expedia website on July 29th. When I looked, on July 30th, at my credit card I saw that they had not issued a credit to my Visa card for the flight that I had changed (and already taken).

I returned my car 47 minutes after my scheduled time and I was charged an entire full day extra. I can understand a late charge but not a full day charge. I called the company and they told me that they give a grace period per their policy but anytime someone deals with Expedia, if it is 1 minute late there is a full day charge. They told me next time don't go through Expedia just contact them directly to book which is exactly what I will do. I will NEVER use Expedia again.

I had reservations for 1 week and upon arriving at hotel requested to change check out date which the hotel was happy to accommodate. However, Expedia told me the hotel had a 101$ change fee, which the general manager told expedia since I was not changing check in date it was no problem and did not charge the fee. The representative proceeded to tell the GM what his hotel policies were (really). I ask to speak with supervisor and was told he would call back within an hour and of course did not. The GM had to go in computer and change the charges. I will never use them again.

Our flights were cancelled due to Covid and we have not been able to use the $1,000 in credits Expedia owes us. We have literally spent hours on the phone over 6+ months trying to use our credits. Even got an email from them telling us the credit balance. Two different times we've tried to use them. The flights would get booked and then two days later they show up as cancelled. They never call back when they tell you a manager will call you. It is just the absolute worst customer service. They are thieves and have stolen our money. The worst part is there is no recourse. I've read so many reviews with people having the same issues. Do yourself a favor and book directly with the airlines.

Expedia is a middleman that sells travel services from airlines, hotel etc. They are a service company that provides little service. I received incorrect flight times from Expedia and when I had to cancel the flights, Expedia refused to take responsibility for the error and provide a refund. Multiple calls to customer service and promised to "escalate" and call back are frustratingly useless. How do they stay in business?

I booked a hotel through Expedia and got confirmation. When I arrived the hotel was fully booked and did not have my reservation. When I called Expedia they just kept saying it was confirmed and non-refundable. They said I could request a cancellation but the hotel may not agree to give my money back. I requested the cancellation and got in touch with the hotel a few days later to confirm they never received any reservation or payment under my name. Expedia came back and said they were never able to reach the hotel and I would not get a refund. If you look on BBB or any other rating place you will see that they have done this thousands of times. It seems they are simply stealing to survive the pandemic.

Whenever I try to print any itinerary I get different result at different time. And never print hotel phone number, full address. I don't know how these people run business. Customer Support? Forget it.

Our experience with Expedia was dreadful. Issues not being taken care of and long hold on phone (over 6 hours) and on text (over 9 hours). By the time customer service got back to us at approx 11pm the night before our 5:40am departure we'd already driven to the airport and found 2 excellent agents at United and American to help us with problems. Needless to say we were exhausted for our flights to Cancun.

My wife and I rented a car through Expedia. When we arrived at the airport, Hertz couldn’t find our reservation. They made a new reservation and we paid for the car rental upon returning the car. Expedia won’t refund our money for the reservation which was never used. This was our first experience with Expedia and will definitely be our last!

I had booked a flight with them six months ago, this flight was 'cancelled' unexpectedly and I ended up having to purchase a completely different set of tickets for a significantly larger amount of money. This was a huge bummer obviously but I was just happy to have a flight. Today, I got an urgent text and email from the company saying of of my connecting tickets had been cancelled and to call immediately if I still wanted to travel. Since I had done this process before I was prepared to sit on the phone to be able to get a new flight.

I am so upset with Expedia. I was doubled booked for a trip a couple of weeks ago. Not only did Expedia charge me when I made the booking, but the Hotel charged AGAIN when I got there. I have called 3 times now only to be on hold anywhere from 20min-40 min with no resolution. I was originally told the refund was in process but when I never got the "confirmation" email I called again and they said they had no record. For a two night stay I was charged almost $1400. That is insane and not right! No response to my emails either. If I could zero stars I would!

Do NOT use this website! I KNOW it's super convenient but IT'S NOT WORTH IT! I booked my stay with them for this past weekend. Upon arrival 5+ people were in a designated complaint area and while we were checking in two people beside us were also cancelling their rooms. The hotel was nothing like the pictures. There was urine, cigarettes, trash everywhere. The room had BLOOD, STAINS, HAIR EVERYWHERE!! As soon as my infant son touched the bed and I saw that I nearly threw up. I instantly grabbed my kids, went back to the check in and cancelled. They told me they cant cancel anything but the $30 fee and I have to do everything else through Expedia.

I booked a vacation package through them. Upon arriving at the hotel and getting taken to my room, I noticed that there was no lights in the hallway. As soon as you walk in to the room, black bugs greeted you at the door. As a wasp nest was outside my room balcony. Ants was all over the sitting area. The bathroom looked like it wasn't clean properly that I had to double wipe with my Clorox wipes. Mold was in the bathroom.

Our flights were cancelled due to Covid in 2020 and given credit. I used the credit given by Jet Blue and booked another flight. Condition was no cx or modifications. Well I had to cx due to the concert in LV cx. Tried calling Expedia, long hold times and SR clueless. $800 lost. I will never book through Expedia again.

This was a horrible experience. Expedia charged me 360$ and 680$. I did the refund request for issues and I never stayed at the hotel because Expedia overcharged me two times and when I got to the hotel they wanted a bunch of money for incidentals. And it wasn't on my card my credit score went down 91 points because my card went over because of Expedia and now they will not refund my money and I am very upset. They told me I had to contact the hotel and the hotel tells me I have to contact Expedia.

Expedia’s “service” is shameful! You need to revamp your call centers and customer service online portals. They are a disgrace. Expedia proved to be terribly unreliable for customer service. When I arrived in Orlando the Thrifty Rent A Car counter had over 100 people lined up with only two agents at the counter. I called Expedia customer service a dozen times and the two times I was connected to an agent I was forwarded to another party then disconnected. I actually took an Uber to my destination and arrived while I was still on hold with Expedia. My online attempts to cancel were also thwarted. Your system does not work! I am happy to send you screenshots of my communications and attempts to cancel. Have someone contact me if you still care about customer service. Expedia proved to be terribly unreliable for customer service.

My family went to check in to our hotel to find out the water park attached to our hotel was permanently closed the day prior to our stay. Expedia told us we could cancel and get refunded only if hotel cleared the refund. Expedia sent an email asking for the staff members name and title, which I immediately emailed back to Expedia. Expedia then decided not to call the hotel for 4 weeks to verify the refund and staff member. Then they tell me the hotel can not be reached, no refund. Hotel was demolished 3 weeks ago. Expedia says nothing they can do. Super awesome! Way to do business!

I had a poor experience with a rental car company (the company actually refunded and resolved the issue), but this revealed how shady Expedia is. They did not allow me to leave a review on their website. Customer support was zero help.

I have flew from Richmond to Miami Only to get here to my hotel and they’re telling me that Expedia has not paid them so I have been sitting here for three hours and can’t get in contact with anybody.

I booked/confirmed a hotel room thru Expedia. When I arrived, no rooms were available. Expedia charged me $283. I have been trying for 2 weeks to get my $$ back. Virtual agent- useless. Live agent- impossible to reach, then on hold 45 minutes, then disconnected. Multiple times. Tried leaving a message on Facebook, it simply directed me back to the virtual assistant. Which just says "I can't help with that." Expedia has really gone downhill. I can't trust them to actually book a room that will actually be available when I arrive. I can't trust them to fix any mistakes they make either.

I booked through Expedia. Somehow my bank card got hacked. $4000 gone down the drain. Had a flight August 4 through the eighth from Columbia to San Juan Puerto Rico. Expedia say is not on them. It’s not on them. Who fault is it? They the one gave out my information for my trip. Now my card hacked and they will not pay me back my money. This sad. I work hard to save for this trip.

I booked a hotel with Expedia a month ago. Today I was checking it and couldn’t find it anywhere. Turns out my reservations were canceled a week ago and Expedia didn’t even send me a notice to notify me of the cancellation. Spoke to customer service a guy named Juan and he was absolutely no help whatsoever. So now here I am a week before I need the hotel looking for one because Expedia couldn’t have let me know beforehand and because Expedia apparently lets you book hotel rooms that aren’t available in the first place. DONT WASTE YOUR TIME WITH EXPEDIA, IT SUCKS.

I will never book through Expedia again. I had to cancel my flight (a month in advance) to care for my grandma that became ill. I was never refunded my money even though I paid for insurance just in case something happened

Worst customer service. First, they cancelled the ticket w/o giving me the notification. And then I cannot use the credits to book flight online. They have their own policies on reclaiming the credits and don't follow the airline guidance. E.g. e.g. Airline says that I can use the credits to book a lower class ticket, but Expedia says we have to book tickets in the same class. The major issue is call wait time. It's ridiculous 3-4 hours and when the call is picked up, the agent drops the calls. It's highly frustrating. Won't recommend Expedia to anyone.

Booked the Airlines ticket thru Expedia. Flights got cancelled due to covid. Cancelled the ticket & waiting for the refund. Every time I call expedia, have to be on hold on the phone for 2 hrs & sometimes I get talked to representative & sometimes not. After I talked to rep, they say it will be credit in 10 days & never see that . Struggling with this for last 6 months. I never recommend to book the airline ticket thru expedia. Very worst experience.

I booked a hotel and they canceled it with no notification. I had to rebook at a higher price and they won't honor my first price. Customer service is a waste of time. Save the headaches. Go with someone else who is reliable.

I have contacted them 4 times for the same issue. Their wait times are awful. Their promises to call you back don't happen. You have to go over the same info numerous times. You are constantly directed to their "virtual agent" who is helpless unless you have a general question. We booked a trip to Cancun, Mexico in June, 2021. Also purchased shuttle service from Shuttle Central. They were a no show at the airport. Waited 45 minutes, finally had to call. Driver shows up over 1 hour late and offered no explanation. Then he dropped us off at the wrong resort! Had to walk to the right resort in 90 degree heat and humidity.

Due to Covid issues I recently had to make changes to a hotel reservation on Expedia.com. Accidentally I began erasing the wrong reservation and cancelled the trip protection portion. I called and talked with a representative but was told they could not reinstate the protection or offer a refund for the protection even though the protection was not be put in place for several month. This means I am paying for a future service that will not be delivered. It makes no sense...why would such a choice exist on their website? It is an "out-right" theft of payment as Expedia does not care about their customers - only their cash. I now seriously doubt the trip protection is worth anything but only a scheme to collect more money from their users. I suggest people do not use their services.

I booked the Courtyard Marriott on Expedia.com for 7/2 - 7/5, they charged me $607.87. However, the hotel's balance totaled $537.82. That's a difference of $70.05. Had I known Expedia was going to overcharge me I would've booked the room directly from the hotel's website.

Me and my husband booked a room for an Inn through Expedia. The Inn refused to let us stay because we have 2 service dogs. Their policy is only 1 service dog allowed. So we didn't get the room. I call Expedia twice to get the refund. Called twice and both said that the reservation is not refundable. What???

Before the pandemic started, I purchased 3 air tickets to Bogota, Canada and Peru. And 1 hotel in Peru. All protected with Expedia insurance. When the covid-19 pandemic started they did not respond for the tickets because according to them the airlines provided a coupon. When this coupon could not be used because the pandemic extended (restrictions still in Canada, huge covid wave in Colombia and Peru), the insurance (AIG) also did not pay.

Just affirming the already established thousands of poor reviews of Expedia. Through personal experience learned to not use Expedia. Will stay with obvious accountable services. We pay what we get for

I booked a flight and then needed to change it to be on the same one as my mother in law. To change flights you have to call. I was on hold for over 2.5 hours until I got to a representative. She did not know what she was talking about and also her dogs were barking in the background so I could barely hear her. After another hour on the phone with her nothing was resolved and she said her supervisor would call me in 2-3 mins. No surprise he has not called. Never dealing with this company again. Not to mention I picked "available" seats thinking there was no charge and my cost ended up being almost $200 more than it originally said. Use the Hopper app, not Expedia.

Booked 4 flights on June 1st @ 11:50 p.m. Called in to change and or cancel flights on June 2nd @ 2:30 after the messaging service told me I'd needed to discuss it with a representative. Was on hold for 1 hour 45 min before I took the call back option. NEVER Received a call back. I called in June 3rd @ 8:00 a.m. FINALLY got connected to a representative who informed me that since it had been past 24hours THERE WAS NOTHING THEY COULD DO! THOUSANDS OF DOLLARS STOLEN DUE TO A PETTY SCAM OPERATED COMPANY. Travel insurance is a joke. I purchased basic economy, and with those you can't change or upgrade your tickets. This company is filled with disgusting thieves and a script. I will never go through a 3rd party site again.

This is the worse place to book a flight and even worse to get a refund telling me to basically deal with it myself. Just tired of getting the runaround. Totally unprofessional to deal with. Never again.

I call their customer service line and got hung up on 10 times in a row, I was charged with a flight that I could not get on, I have insurance. And they are offering ZERO help, the absolute worst. Try to avoid.

During the pandemic, I booked flight tickets well in advance from Chicago to Delhi, via Rome. Since the pandemic extended in Europe and India, I had to cancel my trip. I informed Expedia way in advance -- They still refuse to give the money back. They have said I can use travel credits - but they will not give the money back. The airlines (Swiss Airways) says that they have refunded the money to Expedia. In fact on one of the calls with Expedia agents, the agent confirmed that he will transfer the money back to my credit card. But Expedia since then retracted. What annoys me is that I have spent over 9 hours on calls with Expedia. Each time they make you hold 45 minutes--- as if deliberately trying to discourage you.

Expedia is overbooking hotels and then not offering refunds when they can't “contact” the location. We did NOT pick the insurance for the trip but that shouldn't matter when there's no rooms, right? We got to the hotel. We were told there were no rooms. They told us to contact expedia since it was done through them. We did. Expedia said we need name of employee from hotel to authorize the refund. Got the name. Now they say they can't get in touch with the hotel so because of that we get no refund. Great business.

Bought night through Expedia and accidentally put in the wrong dates, because I had been awake for 48 hours. I accidentally booked the room for 15 days ahead. When I called Expedia for help with cancelation 5 mins after I made reservation. I explained my mistake and told them I was traveling with a sick infant and mother (not COVID). Expedia was no help in resolving this so I will no longer use the company.

This place is dirty and smells like smoke. I made the mistake of booking a room here through Expedia. Both Expedia and this place are subpar. I was completely exhausted after spending a week moving my things but had to work until the end of the month and booked to stay 4 days. I gave the smell of cigarettes a pass because it was less intense in the room. The carpets in the room felt damp, there was a hair ball on the bathroom wall, ants crawling on the desk, and food bits on the floor. I would have checked out that very night but I was literally exhausted and could NOT tolerate standing on my feet for a second longer.

I went to Dallas on Saturday. Decided to book a hotel for this day. So I booked a hotel but it's for a later date than what I chose. When I look back at the reservation it said if I cancel ❌ I don't get a refund. I called and it said a two hour wait to speak to an agent. This is terrible and horrible at the same time. I will never use this service again. And going to let everyone know on Facebook. Don't try it.

Last spring, we made a reservation for an early summer get-away via telephone, not online. We navigated to what we thought was the hotel website and dialed the #. We spoke to a rez clerk who had the precise VT accent we expected and booked (and paid for our room). We never received a confirmation email and certainly no breakdown of rates. We did see two charges on our CC, one for the room, the other a very reasonable charge of $12.99 for using the service. The charges were from BH Hotels, btw--not Expedia or its subsidiary, ReservationCounter.com. Only when we checked out, did we learn that Expedia had handled the rez and had paid the hotel hundreds of dollars less than we had paid Expedia.

I will leave this review everywhere I can find to leave a review. I booked a Holiday Inn room through Expedia and prepaid through Expedia. (I equally hold Holiday Inn & Expedia responsible until one of the 2 companies explains this to me). My stay was for a Friday through Sunday. On Friday night around 10:30, I called the hotel just to let them know that I would be a late check-in after midnight. I was advised that my room had already been canceled and they were now sold out. I was told it was due to my credit card didn't authorize, again the room was prepaid (the money had already debited from my checking acct for the full amount of the stay). I questioned how the card couldn't have authorized if the room was already paid in full, but they couldn't explain it. I spent the next 2 hours trying to get through to Expedia.

My daughter was trying to book a flight using some credit from cancelled flights due to Covid. We were both on separate lines trying to get someone on the line. When we finally did we were disconnected redirected multiple times. Trying to ask for a manager is a waste of time. I was told multiple times by 5 different agents that a manger can't help us only they can. If we wanted a call back from a manager it will take 48-72 hrs. We needed help to book the flight that day not 3 days later. I understand things happen but the frustration regarding no manager available for the 5 hours we spent on the phone is horrible. We ended up booking the flight with American airlines paying full price (wanted to use our credit). I will never allow my kids to use Expedia again. I literally spent 5 hours on the phone and never received a call back or resolution to use the credit. Absolutely exhausted myself just looking for a manager to help.

TWICE I tried to book a room through Expedia and both times they changed the dates on me during confirmation, and made to look like an idiot when the hotel pointed that out. And trust me I triple checked during booking... I use to use Expedia with no problems but now I will never again. The company has gone to Shih tzu. And based on reviews this company clearly doesn't care anymore, they've made their money. Don't use them, they may get it right for some but please, please, please, do not support this company any longer. They can care less if you're stranded with no room. And if you don't catch it in time, they still make theirs.

I booked my flight from NYC to LA 3 weeks in advance and Expedia canceled my flight reservation a couple days later without explanation. Instead of trying to reach me through call or text for such an unexpected event, they simply sent me an email which slipped through my spam folder. When I arrived airport, I found myself without a ticket. Expedia refused to take any remedy on their side so I have to book again on my own. If a flight reservation can be canceled with no reason, then why do we make the reservation at first place? What's especially disappointing is Expedia's response. Sometimes it takes as long as 12 hours to reach their customer service and they couldn't explain why my tickets were canceled and didn't try to help me.

I made two hotel room bookings through using Expedia as a reservation platform. This turned out to be a bad idea. I never received a booking number or email. Also I cannot get a receipt from the company. The worst decision I ever made!

Never use Expedia! Booked AmericInn by Wyndham Sheboygan 6/24/21 at 10:30 AM. Cancelled at 7:39 AM 6/26/21 less than 24 Hours. Fighting for a refund although the hotel says they would have no problem with a refund but I must deal With Expedia for this. The company wants to steal your money! Once they have it, good luck getting it back.

Expedia has terrible customer service!!! Just look at the rates on Expedia and then call the hotel directly to book with the rate. They will do it because they don’t have to pay Expedia. You’re welcome!

I am not happy that I was contacted the night before my stay to tell me the property I was to stay in the following day was not available. It seems crazy to me that Expedia would have the hotel available at the time of booking when there are no rooms available. We were traveling for a sporting event for my daughter and now we will not be able to stay with the team. She was VERY upset. The hotel I was offered is far inferior to the hotel I originally had booked but in order to stay near to the sporting event that is what I had to choose. I am VERY dissatisfied with Expedia's service and will not be recommending its use to anyone.

I booked a hotel stay through Expedia, who immediately charged my credit card although it was three weeks before my date of stay. I arrived at the hotel to find that they were overbooked and could not honor my reservation - they arranged for me to stay at a nearby hotel instead. But they could not refund my payment - said I had to contact Expedia for that. Over the next two days I spent literally hours trying to contact Expedia, by phone and online. It turned out that the only way to request a refund was to speak to a customer service agent, but the wait time was three hours! I opted for a callback, but when it came I didn't get to the phone fast enough and had to start over.

If you are a Florida resident do not use Expedia. I rent a car using their website and went I went to pick up the car at NextCar Car Rental near Orlando Airport. Nextcar stated that it will be 19.99 more a day for unlimited even though Expedia contract reads unlimited miles. Then I can drive the car out without liability because I bought Expedia collision insurance and when I gave them my Allstate insurance that say they don't take it. Don't fall for their scam. I end up not renting the car and they are refusing to refund me.

When dealing with Expedia it is long waits on every avenue. I requested two times for a itinerary change well over a month in advance. I got no response. When dealing with a refund for one day I didn't use, which was the day I tried to get Experian to change for me a month before my trip. I am very dissatisfied with this system of setting a vacation plans. I personally will not be using Experian ever again.

I have been trying to get my reservation changed for this booking, last night your customer service rep hung up on me after I had ask for a supervisor several times. I have spoken to the GM at the Super8 in Lewisburg and she has approved the date changes. After I was hung up on last night I called her again and she tried to change it herself but you have it locked and it says to call customer service. She said to call and she will give you any approval you need to change it but she has never heard of a waiver to change the dates. I called first thing this morning, ask for a call back, you called back and I was on hold and it has been 2 hours now. I want the dates changed to October 1-3 and the manager at the super 8 has rooms available, if this isn't taken care of today I will be filing a report with BBB and the GM is going to file along with me for locking the account so she can't change it because the only one going to benefit from this is YOU.

Total wait time on hold; 2hrs and 20mins to speak to customer service! Finally, a person picks up, no greeting, we sit silent, I say, “hello, hello”, no response, just hangs up on me???? I will never book through Expedia again. It has been nothing short of a dumpster fire trying to reach someone.

My wife booked a hotel stay through Expedia as a gift for father day with my kids. My wife could not make the trip. When we got to hotel because the booking was in her name hotel would not accept reservation. We call Expedia to have the name changed. Was told there is up to a four hour wait time to answer. After 3 hours we headed back on a 3 hour drive home. We received a call 2 hours into the drive and was told sorry no representative were available and we would receive a full refund. To we received an email stating there was going to be no refund hotel was saying we didn’t show up. I called Expedia and once again there was a 4 hour wait. Got a call back from the Philippines and was given the runaround. I asked to speak to someone on US soil and was told a request would be put in and could rake up to 4 hours. Still waiting for a return call. Been a customer of Expedia for many years, not anymore.

I booked my family (wife and 2 Kids) flight ticket for from Chennai - Seattle. My family couldn't travel due to Covid detection and I called to airlines and Expedia to cancel the ticket. They said will provide the credit lines and we can utilize this while we travel. Now my family wants to travel and trying to book ticket. I called minimum 50 times to customer care. They reply me after 2 to 3 hrs and they will take minimum 1.5 hrs to search the ticket and they disconnect the call without saying anything. Again I need to call and I need to wait so long. I don't know what's their intention. Someone please help on this. My family needs to travel.

We book a room for June 14th. Got to motel. They told us we were book for July 14th. Called Expedia 2 hours later being put on hold. They would not refund our two rooms that we book. They keep our money. What a rip off.

0 star. Horrible company Expedia, they stole my money. Don’t book through them. Even though I got my warranty. Customer service is horrible. Can’t get hold of anyone. This company are stealing money from people.

I booked a trip and had to cancel due to COVID. I have tried multiple times to redeem my remaining $600 credit, but to no avail. I have placed on hold for 3 to 4 hours on multiple occasions without ever being connected to a live agent. I gave up and decided to try a few weeks later to allow time to resolve service/staffing issues. I called again today. After 1.5 hours, I got to speak with an agent. I was on the call with her for 40 minutes to book one flight. Before the booking was complete, I was conveniently "disconnected" and did not receive a return phone call. I have never experienced anything like this. They are essentially making it impossible for me to use my credit.

Terrible experience with this company. Long story short we almost got stuck in Mexico because they lost our information and we had to pay for extra plane tickets. They're unreliable and their customer service is impossible to deal with. We lost 1500 dollars because of Expedia. We will never use them again.

If you can possibly avoid doing business with this company you will be better off staying away from them. Their first interest is: money for Expedia. Their second interest is: keeping travelers using their platform. Their last interest is: working fairly with the hotels and accommodation venues. Their software fails to work correctly. For example, if the hotel lowers the rate for the guest (such as when there are fewer traveling in the guest party than originally planned), the Expedia Intranet fails to adjust the taxes accordingly.

Expedia is fine to make a booking. It is extremely unhelpful if your travel plans change. I’ve twice been thrown into a seemingly endless loop where the hotel tells me Expedia must make the change for an early departure and Expedia tells me the hotel needs to make the change. It takes pleading and getting supervisors to talk to supervisors to change your departure date and not be charged the full amount. I suspect it is intentionally difficult so they can stick you with the full charge (I don’t know this of course). But after two very negative experiences including today at the Hyatt Regency Grand Reserve in Puerto Rico (I spent the better part of a rare vacation day just trying to make a simple change to leave earlier than planned) it is clear to me It is MUCH better not to book through Expedia in the first place and deal with vendors directly.

On or about June 2, 2021 I used Expedia to purchase airline tickets to travel from Medford Oregon to Newark New Jersey, departing 6/27 and returning 6/30/ 21. Right after booking I realised that there were better options for my departure if I left a day earlier. Also, returning on United Airlines was not going to work after all as I will have a ten week old puppy with me and United does not allow that age in cabin. Puppy must be 16 weeks and have a rabies shot.

So the whole flight vouchers is scamming. If you have two vouchers same airlines...the lower voucher becomes available for use but it eliminates the better price flights and the shorter flight prices double. Then when you use the higher voucher to wash the price difference, the voucher becomes unavailable for that day. So Expedia explains this with not all flights are available for that day but doesn't add that flights change by voucher price lol... You decide what you think and can test self.

I booked a flight for $769.66 and Expedia without notifying charged double the amount of money. I called their customer service multiple times and they said they charged me as I booked business class because the flight got full. I never authorized that. They said, sorry but nothing we can do. This is so unfair. I give Expedia 0 rating.

Will never use Expedia again. I booked a flight 2 hours after 3 of my friends and in the middle of filling out my info I received an error sign which asked me to start my info part over. I did this and his purchase. Only when I received my credit card bill a month later did I realize that in the middle of booking the flight the price went from $190 to $700. I spent hours trying to communicate with Expedia but they still refused to refund my money even when I told them the fight was a third of the price of other websites. I have now been trying to cancel the flight for 3 days straight but have been unable to online, unable to message with an agent and unable to get through by phone. I don't know who has time to sit on hold for 3 hours but unfortunately I do not. Last night I was supposed to get a call back and it never came. All I want to do is cancel my flight and never have anything to do with them again. How is this so hard?!

Expedia contracts with car rental companies, Dollar Rental Cars in this case, that specialize in a bait and switch scam where they train their agents, when you pick up the car, to explain up-charges (that will sometimes exceed the contracted rental charges) in a way that the victim perceives that all they are doing is giving their credit card for a refundable deposit. Deposits are common, the up-charges are shocking! I think this is a fairly old trick, but it has been refined over the years that depends largely upon the training the rental car agent receives and the fact that most travelers are worn out by the time they get out of the TSA nightmare of air travel.

We booked a package of air, hotel, shuttle to MEX June 7 to June 12. Everyone was ok till we couldn't contact the shuttle company - 4 hour wait times from Expedia to return a call - having to type in a 13 digit itinerary number just for them not to hang up on you. The shuttle company wouldn't answer the phone - did not pick us up from the hotel to the airport. After 3 days of annoying phone attempts figured just take a cab and get a refund but oh no...expedia emails back they won't refund. Avoid expedia at all costs. Avoid Mexico Travel Solutions at all costs.

Fraud and will steal your money....scam.... I had booked the flight from reno to Kansas city (around trip) and they took the money from my card same day I made the purchased. When I reached the airport on the day of travel around 6.15 am reno time. I found out I had no reservation and I need to purchased the new ticket on the spot for $600. And after doing it I tried to call their customer services and 5 of their assistant hung up on. And finally after 6 try I was able to connect with one of their supervisor and she promised me to give me a refund for the $600 I paid at the airport and admitted it was their mistake. And now today it's almost 1 week down the line. There is no response from them. When I called the customer care they keep asking me to call back and have no resolution of my issue. This website is fraud and steal my $600. Please do not use it.

I have never seen any online support that can mislead your help. I have never seen any company that do not have enough phone help. I have my uncle supposed to come to USA from Italy but he is not coming anymore. So, since I had the protection policy to cancel, I tried to cancel it myself by going to my account and I found that it is not possible. Worst. I then tried to ask for help online. The virtual help started to help me and I asked explicitly, I asked to cancel the flight but I was given with more misleading choices. Finally, I was told the protection plan was cancelled instead. This is very frustrating. I am expecting someone to call me ASAP to resolve my situations.

I booked round trip to Shanghai on 9th of May, less than a month, the airline company changed my flight to 3 days early! Not a day, 3 days!! Now I have to change my return date: called customer service number: 866-310-5768, virtual agent said the waiting time is over a hour, but they can call me back. Then, 2 hours 21 mins later, they called back, ask for press 1 to speak with agent. I pressed ONE 3 times, now the virtual agent said she didn't understand and goodbye. :( I can get on their website, but you are face to virtual agent again: ask your email address or phone number, then 2 rounds later, ask the same thing again! Now called the customer service number again that I found on Google: 877-227-7481, waiting time going to be 3 hour! Expedia customer service doesn't deserve half star!! Do you trust just change international flight with virtual agent??

To book the rental, Expedia charged me $500+. Upon getting to the terminal where we would pick up the car, their car rental place was closed. I had no problems going to the next counter until I was told they had received no money from Expedia and was charged the full amount. After many phone calls, it turns out that Expedia never sent the money to Dollar car rental. Expedia refused to give a refund, even though we thoroughly explained that it wasn't a refund, they double charged us. We are now going through the bank to get a refund. Thankfully our bank is very understanding and will give us a refund. KEEP EVERY EMAIL FOR ANY RENTAL THROUGH EXPEDIA. From reading the other reviews they scam any service they provide. If you don't have an understanding bank, be prepared to receive no refund. That's what I got from other reviews.

Misbooked a hotel for July rather than June. I take responsibility for this. However, dealing with Expedia was horrible. 2-3 hour waits to speak with someone and callbacks that never come. Once I did have someone on the line, we got disconnected and no one ever called me back. The worst part, one time they got disconnected in a call with a hotel and I was told they had a policy to only attempt contact with the hotel once and to call back (another 2 hour wait). In the end had to pay for the hotel twice because they couldn't move the dates. Do not use Expedia.

I purchased a weekend vacation through Expedia for a couple of nights at Cape Hatteras at the Sea Gull Hotel in April. They immediately extracted the money out of my account 6 weeks before the reservation? I've never had a company do that. I had an emergency 1 week before and accidentally canceled. I immediately tried to get them on the phone. They had 2-3 hour waits. I never was able to get anyone on the phone. I tried through their website. Their virtual assistant is useless. They left me flat. I tried FB. They left me flat too. Expedia has terrible reviews right now of keeping a lot of people's money and leaving them flat. Idk what is going on with Expedia right now but I would advise using another service. Their service was and is terrible!!!

This company booked me a ticket that was a complete sham with two different airlines that were not even in sync. They also gave me a ticket that did not include baggage and that could be changed by them or the two airline companies. I have tried a countless number of times to speak to someone and after being on hold for more than 3 hours on more than 3 separate times and each time they would hang up and never call me back. This was the WORST company to deal with and I for one will never book anything from Expedia or its million other companies. I hope no one ever experiences what I have experienced with this horrible so-called company. From now on please book your ticket with the airline and not with this company....that is my advice to anyone who is willing to listen.

Booked a flight with Expedia round trip using United Airlines, to see the family, to find out later that the reservation change to Spirit one way and instead of AM flight was a PM flight, and due to their rules I cannot change the flight. Tried contact Expedia no help, minimum of 9 hrs to get a live agent.

We had the worst experience that we've ever been through with a hotel and Expedia wouldn’t trust their customers over a specific hotel. The management at this location has continuously lied about when we checked out and denied that we called the front desk for assistance when the initial issue started. We have proof of everything and were willing to provide this to the hotel and Expedia but without the hotel accepting the refund request, Expedia wouldn’t do anything for us. I don’t understand how Expedia won’t accept the loss on this hotel reservation for a single night instead of losing potential customers in the future. We will never stay at a Marriott again if we can avoid them but for sure we will never again use Expedia.

Expedia is TERRIBLE. Do not use this site. They have awful customer service and are unreachable. I booked a flight for $177 and the grand total they stated in the confirmation is $309.62. I decided to try the Virtual agent to get information about the price difference. I tried the "Virtual Agent" chat and chatted with 3 different agents. No one could help me. They actually disabled my typing ability in the chat room. I promise I was very polite- just seeking answers. I called 2 different numbers [1-866-310-5768 & 404-728-8787] and there is a 5-hour hold for an agent to cancel my trip. I ran into problems with this company years ago and thought that maybe they finally got their act together.

We booked a reservation at Riu Palace Las Americas through Expedia. We received a confirmation email which included a phrase similar to “this reservation is confirmed, no need to call and confirm”. When we arrived, Las Americas did not have our reservation! After many phone calls and hours on the phone with Expedia, we were told it could not be resolved until in the morning. We ended having to pay for our 1st night again. The agent assured she had made a case number and gave us a phone number to call the next day. She told us she would take the case herself and the office was small so to ask for her when we called if she didn’t call us first.

I have used Expedia many times, but never again.. I booked and paid the extra charge for a hot tub in the room. When I checked in, I was told it was sent to them from Expedia as a standard King room and there were no rooms available with a hot tub. And I must notify Expedia to get a refund or credit. Ok, so I try to use the "24/7" chat feature and was told it was unavailable at this time. Getting more upset, I call Expedia and am told by the virtual assistant I had to wait 15 minutes for an agent.. 2 hours later I'm still on hold.. In short, if anything goes wrong don't expect Expedia to be there for assistance. Just bad business.

Made reservations through the online that fit our needs perfectly, Air, Car Rental and Hotel. The Expedia and Delta changed our flights with post change notice. This caused us to miss the event. Arrival was AFTER Budget Rental closed for the night. We had to Uber to the hotel and back to the airport. Then was charged for the rental. I will NEVER use the service again!

Waited over 10 hours on hold today, never got to speak with an agent. Tried to use their website to make the change needed only to get a "sorry, we're having a problem on our end" error. Don't even get me started on their full of crap "trip insurance." Avoid this company. Not worth whatever small savings you may get booking through them.

I booked two tickets for my mother who is handicapped and for my daughter to be with her; my mother can not travel alone for health reasons. Expedia informed me of a change in my mother's flight but not my daughter's 3 weeks ago; I have been trying to reach a customer service since then; we call, and they will call 12 hours later, and they put me on hold, and they hang up. I have been in this situation daily for weeks now. Horrible customer service; I will never use or recommend Expedia.com anymore never ever again. Fatima.

My husband & I always used Expedia. But after today I no longer recommend it. I had a flight back in April that was canceled without me knowing. I was at the airport and I find out there that it was cancelled. No email, no call, no text to make me aware. I was on hold for about an hour. When they finally answer I told them what was going on. The rep told me I was going to get refunded back for the flight (within a few days and hotel would take at least 30 days). I saw my refund for the flight within days. But here we are 5/25/21 more than 30 days and no refund for the hotel.

The phone number for Expedia listed online goes to a call center selling medical alert bracelets. They DON'T have an email to consumer support. Their online reservation system messed up date of arrival.

Reserved a B&B in Quincy, FL with Expedia on evening of 5/18 because wife's car broke down there. She made it to B&B 10 minutes before their latest check-in time. They did not answer or open for her so she was not able to keep reservation because of them (cab driver is a witness to this). Expedia is charging us a cancellation fee and blaming that charge on the B&B. We spoke to B&B next day and they claim that they have not charged a fee or anything but that Expedia is actually charging this. It is ridiculous to believe that anybody would charge a cancellation fee when the B&B did not even honor the reservation yet Expedia is doing that. Using AAA next time.

I purchased a ticket on EXPEDIA for British Airways (always a mistake...this is the second time they have played games with ticket refunds) from LHR-EDI in March. I intentionally bought first-class AND refundable due to the unpredictability of our travel requirements during the pandemic. I was injured and had to postpone my travel.

I bought 3 ticket to California in their website. Got an itinerary from Expedia.ca, but no one can find it now that my trip is approaching. It is frustrating. I am sure I will never use Expedia again.

I was making a reservation for a hotel 2 months from date of booking. I entered date and selected a hotel. I filled out data and at the end discovered the date had been changed to the current date when finished. I reviewed the confirmation e-mail and saw no place to cancel. I called Expedia immediately after, waited 30 minutes, and the man I spoke to said he could not sent a cancellation e-mail, it would come from the hotel. Tried calling hotel, could not get through. I responded to a customer satisfaction survey that night and never got a response. I checked my credit card charges the next morning and nothing was charged. A few weeks later, I saw the bill on my credit card statement.

I haven't traveled since the pandemic and wanted to start planning. I tried 30 minutes to REACH A LIVE VOICE because of 2 important questions that are unique and I wanted credits for airlines from and Expedia included in the deal. Frustrating voice prompts and lying for 30 minutes! The website even says something about discounts apply up to 2018??!! It is May 21, 2021 now.... How do I trust them!! Disgraceful!

I have 3 itineraries with Expedia that are in a refund approved status for a total value of $1690. However the refunds have not come through on any of them and I have waited over 6-9 months in some cases. I have asked for a Supervisor to call me back multiple times but they never respond. I have repeatedly asked for proof to show that the refunds were made to the pertinent bank, but none has been provided so far. We have used Expedia for years and it is so extremely disappointing that it is being handled this way.

05/18/21 I received a response to this review from the hotel and according to them it is Expedia who is not honoring the written cancellation policy as stated on Google; free cancellation before 05/29/2021. I have always relied on Expedia in the past for providing good services on my trips but it seems that is no longer the case. I will make reservations with another third party venue in the future. I am truly disappointed in Expedia pretending it to be the hotel that is not honoring the cancellation. My apologies to the Holiday Inn for this unfortunate event.

The first time Expedia ripped me off was 03/2020. I rented a condo in downtown Grand Rapids to host my best friend’s Bachelorette Party. Then COVID hit and on 03/16 and our state was shut down. I called the owner that listed their condo with Expedia so I could cancel since literally all restaurants were closed and we were not to leave our houses unless it was for essentials. The owner said she’d look into the cancellation and get back with me. She never called me back so I called and even texted her. She clearly was avoiding me and wanted no part of refunding my money. So then I reached out to Expedia who was zero help either and I played the “chase your tail” game as they insisted I get the refund from the owner. So I lost all of that money for a condo I couldn’t use.

I booked a trip for my three children and their two cousins. Ages range from 19 to 22. This was their first adult vacation without parents. They put their trust in me and I put it in Expedia. Never again! They got to Myrtle Beach at Midnight. Got to their hotel the Palette by OYO and it was closed for construction. Nothing was posted on their website. Not knowing what to do they went to a nearby hotel and got a room for the night. Expedia said I should have called them immediately. I called at 6:15 that morning and was put on hold, called back, etc. until 9:54!!! I couldn't shower for work.

When my wife and I were looking for a hotel we were quite surprised. We thought we would have to book a mile away from Niagra Falls. Actually we could see the falls from our room what a gift Expedia! Thank You for giving us old HoneyMooners the times of our Lives.!

I booked car in Expedia from (Fox rental) but in expedia application did not describe all the conditions that the car can only be used in the state where it was rented and in the neighboring ones. When I started to cancel my booking it was terribly impossible to contact a real agent and the chatbot is completely useless. Still can't get my money back. Terrible service. Be careful.

I booked a trip $2350.00 and the airlines changed the time of the flight. I tried to change my flight and on the computer it stated an additional $17.50 a person to change the flight to Florida - total of $35.00. I enter my credit card and the next screen was just a confirmation number. What I didn't realize until some days later - was there was a COMPUTER GLITCH and I was charge $2405. ADDITIONAL - the flight changed cost more than the week trip for 2. I called and sent emails and they claim there was nothing they could do. It wasn't until I started reading other reviews that this happens a lot with Expedia. Seems to be a total SCAM with this company. I am still trying to get them to refund my money and now they refuse to address the matter.

Just wasted 3 freaking hours with your company!!! Your website completed my 3 plane tickets, and rental car then disappeared with no itinerary number. Checked my email, nothing! Oh but you DID CHARGE MY CREDIT CARD TWICE!!! Of course you can't speak with a human being, so researching your site I found the itinerary # **. Went back and forth with Emely on chat for2 hours, who after speaking with Management said the trip was NEVER BOOKED??!!! Then how did your system charge my card TWICE??!! Then told the airline would refund my money in 14 Days??!!! Never offered to rebook the trip as originally sold, which would have solved almost everything. COMPLETE LOSS OF FAITH IN EXPEDIA WHO I HAVE USED BEFORE!!!! Emely, thank you for your efforts, BUT YOUR MANAGEMENT SUCKS!!!!

Made a simple domestic hotel reservation. Reservation said I would be charged 1/2 the hotel cost yet nothing was ever charged. Tried on 3 occasions to reach customer service to find out why and to get them to charge the card. All 3 attempts ended with being on hold over 30 minutes before giving up. Also online chat was also unavailable. I ended up having to call the hotel directly to get the charge on my credit card. It's unacceptable for a company like a travel company to run without customer service. I will never use Expedia again for anything.

I’ve bought flight tickets more than a year ago, the flight was canceled. Since then, I have been following up with Expedia to get my money back. They don’t answer. This is a concrete example of fraud and scam.

They find me the best price consistently. I always save money using this site. No matter if it is a hotel or airline I am confident that they will find me the best price and schedule. They have the most destinations as well.

I have used Expedia previously with minimal problems. However, it appears that the pandemic may have exposed structural flaws in their policies. We planned an international trip (US to Canada) for May 2020, but due to the pandemic, all travel was cancelled. Understood. We got airline credits and were expecting hotel credits, but Expedia came back with a 115% voucher on future hotel stays. Sounded like a "no-brainer", so went for it.

I get note saying my flights have been cancelled. They say reply if I want them to reschedule. I reply I don't as I need to know what the new times and or dates are. Never heard back from Expedia. Next I go to website, try to go the chat route, did this 5x, open a chat, after 2+ hours no one gets back to you. Next I try to call Expedia, on hold 3 different times for over 3 freaking hours before ending the call in frustration. I am still in limbo as they have yet to respond to my email replies. Would not recommend Expedia to my enemies.

Expedia provides false information, does not take responsibility for their website error messages when attempts are made to cancel a booking. Reaching customer service takes days and hours and a supervisor never calls back. Expedia blames the hotels and airlines policy for not refunding customers when in fact Expedia is the recipient of the payment. Before booking through Expedia research the number of complaints. Expedia exploits its customers especially during the covid pandemic.

Very good website. Use it all the time for my trips, easy to use and they tell you all about the rooms and the hotel. We went to Tombstone and the place we stayed was just what they said on the website.

Only thing I didn’t like about this, is that when you get to motel they act like they have no idea what you’re talking about when you tell them you used Expedia, if it just didn’t take so long in their website to just order a room. It’s crazy.

I have booked my flight on Air Canada through Expedia and 4 months later I started to receive wrong dates, seating and ended us with Expedia cancelling my flight. It is so frustrating and I called them so many times staying on the line for over 2 hours at a time for over a month. Some agents were hanging up on me after long wait. Do not recommend it at all to anyone.

Expedia has always met my expectations, giving an accurate description of the hotels available in my price range. They have also been very efficient in finding flights, and activities in the areas I have chosen.

On 4/30/2021, I tried to book four $368 flights from SNA airport to IDA airport from 8/14/2021 to 8/21/2021 with my Expedia $1481.20 airline credits ($370.30 x 4 family members with 3 Itinerary #'s) online via Virtual Agent but kept getting "Sorry, that's not working as planned". An automated message from Customer service ph # 877-227-7481 stated to book airline credits online. During 2 hours on phone with customer service rep Mike on 4/30/21 at 11:50pm, he tried to book wrong flight which was $30 more even though I stated multiple times the exact flight dates, times, and flight #'s.

Our hotel stay overall was excellent and meet expectations. It was the confirmation from online reservations that was the issue. Hotel staff said reservations from Expedia were completely separate and not connected to front desk reservations. With that said it explained why my confirmation email gave a check in time of 3am. As much as I would have loved it still called ahead and was told no check in at 3pm. Not all people would have called. Glitches like this could cause a lot of uncertainty and unnecessary travel headaches.

This site provided the exact details of what I needed: it even help me with scheduling a car rental. So, if you are considering taking a trip. I would definitely look into checking out the Expedia website.

I was a good Expedia customer and have booked many trips with them in the past. After this year, I am not planning to use them again. I had scheduled a flight with them that was cancelled due to the pandemic. When I asked for a refund, Expedia first said that I wouldn't be eligible because it looked like I was the one who had cancelled. After multiple calls they finally agreed to speak with the airline directly to get the refund, but I never heard back. And the airline would not give me a refund without Expedia's approval. I must have spoken with at least 5 different people and got transferred to multiple departments and no follow through. It's been a year and I've mostly given up. I tried to call a couple of more times but the wait time is always ridiculous, none of my emails received a response.

On April 4, 2021, I booked hotel online with Expedia. It was my first time using Expedia so I spent a lot of time researching the different options for rooms available so I decided to book a room with two queen beds, bathtub accessible for $98 per night. I was very mindful of the price due to my being on permanent disability due to leukemia and chose this hotel and particular room because it was under $100 per night. Upon booking the room, it asked if I wanted to add daily breakfast for $15 per person, and, after further research, due to the location of the hotel and only one restaurant in walking distance, I decided it was for the best. This immediately increased the rate for the room from $98 per night to $128 per night. Once I booked the hotel, sales tax was added and the total amount was $1012.48.

We had A trip booked May 2020 but due to covid and everything being shut down we had to cancel. I use Expedia to get the best choice between different airlines. Now the airline I chose a year ago is the most expensive one for my new dates. Then when I finally find a price I'm OK with and call in to use my credit, apparently expedia's online price is different than the airlines. Apparently they have a delay in using the online price. The credit I have I can't book online. I have to have an agent. And they Falsely advertise a price and say the airline is not giving refunds because of the type of ticket I bought. I have been trying to book this for months and every representative, and this time a supervisor, that I talk to are no help. Customer service at its worst and they Lie!

I think the bottom line is, why do I want to do business with a company that cannot stand behind their name during hard times - only take customers' money during easy time. A company needs a spine and this company unfortunately doesn't have one.

Expedia needs to stop advertising prices for hotel rooms and not include the actual daily Costs of staying at a property. Expedia knows about those add-ons but prefers to lure you into booking by making it appear that you'll get a much lower rate. I'm talking specifically about those nasty "resort fees, taxes, room charges (for whatever)." This is plain ** and needs to stop..

There are two issues I want to report about Expedia:

I waited on the phone for at least hour before hanging up. I haven't been able to speak with someone about an airline credit I would like to use. In addition, their Live Chat feature doesn't work, you basically get asked the same question over and over again then you get disconnected. I have been having this experience on Expedia for days now. There is no information on when my credit expires and when I try to use it, the link you click on to use the credit gets stuck. This has happened multiple times over several days. I have been unable to get any assistance either by calling or from online Chat.

Expedia is a good travel booking agency overall with at least this one exception: Changing a hotel booking. I wasn't able to change the booking with the hotel and was referred back to Expedia for this. Expedia at this time was grossly understaffed in booking management. Expect your callback in over an hour, followed by a 30-minute wait on the phone while they negotiate what should be a simple one-week deferral of your stay dates. This ballooned into almost an hour of back-and-forth between me, the Expedia rep, the rep's upline and the hotel itself. That's what created the time window for me to come here and let everyone know. The waiting room music is still playing as I conclude this review, so the actual wait may have ended up being longer. They say they can make the change for me at a modest cost but that is still in progress.

We booked a flight to Alaska, less than 24 hours later we realized we needed to shift dates so we tried to call Expedia who we booked through... we waited 2 hours on hold, then called back and were offered a "we'll call you back." After 2 am we got a call back only to be disconnected mid sentence. They called back again and again. We were disconnected. Not our phones, but definitely their system. Finally we get through to someone who said can you go on hold for no more than 5 minutes? We said, "Sure," 30 min later she came back only to be disconnected again. Meanwhile the flights we wanted were being booked and now we can't cancel because it's been longer than 24 hours. Still fighting to get this straightened out. Not even sure what we can do about it now... NEVER AGAIN will I book anything through this outfit...

I booked a rental car from them thru Dollar rental in Orlando for one day at $84.00. They said $25 would be needed at the time of pick up. When I arrived Dollar wanted a $250 deposit. I refused the rental. My AMEX card was used for the booking, Expedia refused to return my $84. The car wasn't rented, What a crummy way to do business. Amex recharged me the $84 dollars after I disputed the charge.

I will never use Expedia again. I booked at hotel and our plans changed as the event was changed to be virtual. I tried to cancel the reservation 3 days prior to the Expedia cancellation deadline and the virtual agent (bot) said my itinerary number was invalid. I tried other options but the bot kept sending me in circles. I called the customer service number and was on hold for 2 hours. I called again the following day and was put on hold again for 4 hours at which point I ended the call. I even escalated to the UK based customer support team (called Resolver) and they did nothing to help and are now sending me emails that I will have to pay for the hotel. Terrible customer service so beware.

We booked through Expedia; looking for a flight to and from Hawaii. They booked us on two, one-way trips, each on two airlines (Delta was the "ticketing" airline, Alaska was the connection). We decided to upgrade to first class. The agent changed the date on the return flight from 7/9 to 7/19. Then Delta began changing the times of the flights from our originating city to either LA or Seattle. Then Alaska began doing the same thing. Finally, Alaska canceled our first flight with them.

Booked a flight with cancellation insurance, which I had to cancel due to work requirements, but it turns out that the insurance does not cover it? Tried to contact Expedia to no avail, two hours waiting in line, then tried the virtual assistant, useless! Clearly this is a company whose only interest is to get your money, customer service is not their thing! Will never use it again.

Booked a direct flight from Montreal to Las Vegas, later it got switched for a layover and now I've been told there will be 2 stops and price does not change... Tried calling customer service and been on hold for 97 minutes and counting!!!

Expedia will take your money, and will not be liable for any issues arising due to COVID. DO NOT BOOK THROUGH THEM, because they are contracting with airlines who are bankrupt, and will not take responsibility for your loss. Additionally, 90 % of their customer support are from overseas countries; thus, they speak little English, the long distance communication is horrible and they will not follow through on your complaints. Purchase directly throgh the airlines, and book your hotels directly as well.

Due to COVID 19, Precision Air cancelled a flight that I booked through the Expedia website. The ticket was non-refundable; however due to the circumstances of the cancellation, Precision Air approved the ticket for a full refund. I did not receive a credit back to my credit card account for the approved refund. I contacted Expedia more than 20 times regarding this matter. I have requested to speak with an Expedia supervisor five times, and not one supervisor has contacted me as of the writing of this account. All that I get from Expedia is the process. Their agents are not equipped to handle any irregularities in their process, and they will only repeat Expedia's process and offer an apology.

They just want your money. Expedia took our money and went to our airline, changed its flight number, Expedia did not. We tried to work with them and they refused to work with us. So we had a terrible time checking in. The most atrocious surface I have ever had in my life Next to the airline that blamed Expedia. Well Expedia blamed the airline.

We got a flight and car rental for our trip. We rented a car through Alamo in Denver CO. I purchased the insurance that was offered through Expedia. When we arrived at Alamo they had us use the fast check in on their computers. It asked about insurance, I told the gentleman helping people out that I had done this already through Expedia. He told me to accept that is just an acknowledgment. It showed I was going to be charged over $200.00. He said that is just a holding charge. I reviewed and it was pending in my account then went away 24 hours later.

I booked a vacation package through Expedia last year. I cancelled the trip because of the pandemic. Airlines have issued a 24months travel credit but EXPEDIA is giving the runaround, saying my travel credit expired. They keep me on the phone/chat for hours to then say they lost connection or to call back. Told me to call the airline, the airline said they have nothing to do with 3rd party booking. So they are straight refusing to let me use my travel credit which is not cheap but treating me like I am stupid with these nonsense excuses. More than 6 different agents and every single one of them said something different. I recommend everyone to stay away from using them to book your travel vacations. I was searching online and they have many complaints and many people are suing them. Not only they know a lot of people couldn't travel due to the pandemic but they are refusing to refund people's money or allow them to use the credit.

Tried making reservation thru Expedia. First off the "operator" barely spoke English, finally asked to speak to someone fluent in English, her response was "I Speakee good English" Anywho, tried getting a reservation "with" a senior citizen discount. "We don't give discount." I asked to speak to supervisor, her response was "I a supervisor". After 3 calls I finally got a reservation, no discount, and the reservation was for more days than I was going to be gone from, didn't. But, at dealing with these idiots at 2 a.m. and driving 1200 miles, didn't feel like arguing with them, BUT, WILL NEVER DEAL WITH Expedia again!!!!

This company seems to be going downhill lately. I had to cancel a flight due to needed to book a shorter trip, and when I was given the airline credit Expedia informed me I had to call 866-348-7330. I call the number and it says the wait will only one to two minutes before an agent will get to me. So I tried to call them the first day after the credit finally hit my Expedia account and I waited up to almost three hours and no one ever came to the phone.

Today I had horrible experience dealing with customer service at Expedia. I only had to call them because I had to use my airplane credit. First, she could not process my payment because something was wrong and it would not accept my credit card. While I was waiting on phone, ticket price went up and I had to pay extra $40. Representative also booked a ticket for my husband but misspelled his name. I asked to fixed it but I was told that Expedia has to cancel already booked ticket and book new one and I have to pay extra $40. Finally, after spending around 5 hours on phone, Expedia hung up on me and I was not able to call them back because there was a message that number is not valid.

This company ripped me off $150. Changed my booking date after I made the reservation. Which left me sleeping in my car with my children outside a horrible neighborhood in Miami Florida. When I tried to contact them about it I was treated very badly by their customer service. And when I message them on their social media every other message from them said, "What can I help you with." As in they had no clue why I was contacting them. This is a absolutely atrocious company and I would not recommend it to anyone.

I booked a trip to Europe in 2019 and due to the pandemic had to cancel it. They refunded me the Hotel portion, not the airfare. I tried to get a credit on any other airline to a new location. They would not help. The trip has to be used this year. As of now we can't fly to Europe due to the pandemic So I have two business class flights possible going to waste. Hopefully I'll figure something out. Also to get a live person on the phone took 55 mins on hold.

Due to urgent family circumstances, my partner and I had to travel internationally during Covid. We booked return flights from Toronto to Auckland, NZ for September 2020 – January 2021 with Expedia Canada, as we were unable to book directly through the airline at the time. The flight to Auckland was fine, and we didn’t experience any cancellations or changes.

I booked a flight for my husband to go to FL. He got there fine but we had a family emergency so he came home the night before. I had paid extra for the flight protection. I called Expedia before his flight took off in the morning. I waited on hold for 45 min. to talk to a man who did not speak English well. He told me he would call me back in 1 hour as the hold was real long when my cancelation of the flight was completed. NO call came. I called back but after another 20 minutes of holding on line I hung up.

My parents bought tickets in Expedia and had a flight in April of 2020 to Colombia with Avianca Airlines and due to the pandemic, they were not able to flight. Their tickets were on hold and no charges were going to be made because they were cover due to the pandemic. On February 10th I spoke to a representative who made the change to the flight so that they could use the credit for March to April of 2021. The reservation was submitted. All changes were set for them to fly and received the confirmation email from the rep that same day. The day before the flight which is today March 25th 2021 I was informed by avianca that they never had a reservation made from expedia. Expedia only place a hold of space and never submitted a reservation, which caused avianca to never had a reservation in their system.

Never use them!! Horrible. Booked a overnight this last week to get off the road after a long drive from Missouri to Florida. First booking was auto prompting me to the next weekend and I did not catch that as I had put in the date for my stay as that day. I show up with my 4 year old later than expected because of road delays time (11:30). The front desk said they were and had been totally booked that night for a while. So then I get back on Expedia's site and see one room left right next door to the current place I booked. I book it at double the price of the first one.

Such a Pathetic experience with Expedia in booking the International Flight Ticket. Agents are simply closing the Chat window saying System is booting and contact later. No Proper Refund Process. No agents have proper knowledge about Airline, Pricing, Policies etc... For every question, they take close to 20 minutes to answer. If you ask next question, it will be another 20 minutes. If you POST a feedback in Facebook page, they are deleting. IT WILL ALWAYS BEST TO BOOK FLIGHT TICKETS IN THEIR RESPECTIVE AIRLINE. Never ever choose to use these third party Agents... All Refunds are problematic. All Rescheduling are Problematic.

I booked a flight for my family to Cancun through Expedia to fly in April 2020. Due to COVID flights were cancelled and the airline gave us a credit to fly, however we could not use the credit since they had no flights going from NYC to Cancun. Expedia did not help me get a refund and I spent around $3000 with nothing in return. I would have been happy with a credit to book with another airline. I booked through Expedia thinking they would help me if an issue came up with the airline. I and my family are very disappointed with Expedia.

My husband and I had a trip canceled due to covid. We had trip insurance so regardless our trip should be refunded. We did receive the airline credit but it has been a year with many attempts to get the refund on our hotel. At this point I'm done. I will be speaking to an attorney this week specifically on breach of contract for my trip insurance. If I can I will take this to a full class action. I have been patient since I know trying times for all but at this point it is ridiculous.

I have booked my flight (round trip) from New York to India. For my return flight back from India to New York, I was trying to change my flight to a further date. I have been contacting Expedia for almost about a month to do the changes. But every time I call the same response that the back-end team is working & I will get a call back from Expedia but I never got the call back from Expedia. I was helpless & it so frustrating to contact Expedia & waste 2hrs of time explaining each agent no one helping or trying to resolve the issue. This is not the way you treat your customers or do the business. I have all the call details. Never book flights or hotels from this website.

10 of my calls were disconnected and not one Agent called back even though I confirmed they had my number after the first call. They gave me a credit that I can't use because of JetBlue as per Expedia. I contacted JetBlue and the credit has nothing to do with them. Expedia is the worst Company experience I have ever had in my 50 years on this Earth.

Trip to FL was 3/17/20 (travel was banned due to COVID). Airline & car were credited for future use. Hilton refuses to issue credit for $1,864.60 (who can afford to lose that much money). Been trying for 1 year to work with Expedia & Hilton - they just don’t care.

Booked a flight for 2 people $489.84 back in December. The flight times changes several times (not Expedia's fault), ended up having to cancel the flight. Expedia would not issue a refund, but gave us a flight credit which I agreed to as I planned on trying to travel again. Just went online and found roundtrip airfare for $153.62; Expedia will not allow you to use your credit online. You have to call and now I know why. Agent 1 looked up the flights and confirmed and then asked for my CC for $158.60. I said, "No I want to use my flight credit." He proceeded to tell me that the flight he had pulled up was for $648.44! No supervisor. The only answer was we have different options than online. I hung up. Agent 2 says yes on the $153.62 as long as I forfeit the $336.22 remaining credit. Unbelievable how deceptive and truly just a bad company I've given my business to for years! I've booked so many trips with them in the past, but never again.

I trusted Expedia's disclosures in making a decision to plan a trip even though restrictions are changing constantly due to Covid. I purchased an airline ticket, relying on the disclosure that changes could be made without penalties. Then, a travel restriction made the connecting flight impossible without a 14 day quarantine; so I needed to change only the route, but not the departing city or arriving city. The only change Expedia allowed is a flight 4 DAYS LATER. That's not reasonable. They blame it on the airline (Iberian) but it is not the airline that lied to me. I will be reversing the charge.

Planned a last minute getaway to Orlando and the wife used Expedia. Everything was planned. We flew into Orlando. The very 1st issue was they put us in a motel right next door to orange co jail. We had no knowledge of the area and trusted Expedia would put us in at the least a safe place. Needless to say you could get robbed, raped, or kidnapped at any second. We called Expedia customer service. The guy was not only rude but you could tell he wasn't trained properly... We asked to have the hotel cancelled. All he could say was there was a zero refund if cancelled. So we ask for a supervisor to see if anyone could assist better. We're told it takes 48 hours for a supervisor to call you back.