Expedia Reviews

We were told in an email from Expedia that they would refund $481 to our VISA within 15 days after an unsatisfactory experience. Two months later no refund, lots of stalling. We do not trust Expedia. Gene

When you rent a car from Expedia you will get a reservation confirmation with a total amount of the rental and under the total amount it will say "all taxes and fees included in the total amount"... Well, that is a LIE. I was charged over $125 MORE than my reservation amount that I agreed upon and when I reached out to expedia to be compensated for the overcharge, they told me that their policy is that they are not responsible for any other fees, taxes that the car rental company charges above the fee you agreed to with Expedia and that they will not honor their reservation total. Expect to pay way more in taxes, fees than what expedia tells you!!

I had rented a car from SIXT for Chicago and my plans changed. I tried to modify or cancel and Expedia said I could not without a $100 cancelation fee. I have never been charged a cancelation fee. The only way to communicate was through the Chat Bot. I reached out and a rep on the Chat Bot for Expedia said that they would cancel and I would not be charged the Fee. I said great because otherwise I would just keep the rental and see if SIXT would prorate once I returned the car for the day I wasn't using. Expedia did cancel but still charged me the $100 fee even though the rep said otherwise. I finally was able to talk with a supervisor for Expedia that apologized but his hands were tied and I would still lose my $100.

I have been calling trying to redeem an airline credit since May. I was told by a Expedia agent I could use it when I was ready. I called before the credit was to expire and explained I was not ready to use the credit due to Covid cases still being high. Now that I’m trying to redeem the credit the past 3 Expedia agents have not been able to help me. One of them told me a flight specialist will contact me regarding my case. It’s been almost 2 months now and I have not received a call or email. I am now looking to book through other agencies like Orbitz or Priceline because this experience has made me not want to purchase through Expedia ever again.

Expedia do not reimburse your money back. I went to make a hotel reservation and the system made a mistake on the date (It may be even on purpose). When I realized it, I went to change the date or cancel the reservation and I could not do that. I spoke with someone that practically said, "Sorry you lost your money." Be careful. Expedia do not care. They got your money. I bought the insurance AIG and again no money back. AIG says the only excuse I have to get my money back is if I got sick and I have a doctor's note. Almost $500 I lost with this dilemma and a huge headache. I work so hard for the money, and I never use the hotel and they stole my money and there is nothing I can do. Such a white-collar robbery. I even went through my credit card to get my money back and nothing. "DO NOT USE EXPEDIA TO YOUR RESERVATIONS OR AIG INSURANCE. YOU END UP LOSING YOUR MONEY." Trust me. They do not care.

They refused to refund me when I booked a hotel that had maintenance issues that forced us out early during our stay. I only asked for the time I was unable to stay at the hotel to be refunded and this was not done. I was offered instead a $15 credit to use on their site which did not begin to cover the amount I lost out on. Do not use this service. You can not talk to a real person. Only a chat is accessible & I am almost sure it was a robot.

I went to rent a home from them. I entered the dates, my CREDIT CARD info and submitted the request to book. I got a confirmation screen. This was a very busy time of year so I did not pursue any more rentals. The next day I found out they rented me a house that was not available!! I lost out on the other rental homes and they did nothing to clean this up. I am contacting my bank, and credit card company. The owners of the house said the house is only available for 30 day rentals. I was looking for a long weekend.

After a couple hours they resolved my refund.

I recently rented a car at Pisa airport in Italy through Expedia. The car rental company was called OK Mobility. The car rental company's agent denied my rental because she was mistaken about the documents required to do so. I addressed this problem to Expedia sending them the rules and regulation for rentals on the car rental website to show their rental agent had made a mistake. Expedia never attempted to correct the problem properly and answered my many attempts to contact them with the vague answer that they couldn't change the vendor's decision. I was charged the full rental although the fault was clearly the vendor's and Expedia in no way took responsible or refunded money to me. Lesson here, always rent directly from car companies because Expedia will not hold their vendors accountable and refund your money.

They're impossible to get ahold of to start, the only way I could get through about changing my hotel booking was through a website messenger on their Hotels app. My agent was named Jomari, and said they could refund me or change the date if they got permission from the hotel to do it. They said they called the hotel, and the Hotel declined the request. I called the hotel, they said no one called but the Hotel has no control over refunds, because I booked with a third party (Expedia)... okay. I got back on the chat, with a different agent named Charina, and asked them to get ahold of the manager at the Hotel who said they'd be happy to talk with an agent to change the dates or refund.

I went to Cedar City, UT for the Shakespeare festival. I booked 3 nights at a hotel through Expedia, and paid in advance. I got written confirmation from Expedia, plus a receipt. When I showed up at the hotel, the hotel said it had no reservation from Expedia. Got on the phone with Expedia. After an hour and a half, Expedia found me another room in the city, but at a hotel that had lower customer ratings (even though the Expedia agent told me that it had higher ratings), with no accessibility for my handicapped wife (our original room did have accessibility), and in many other ways the replacement hotel was worse. Followed up with Expedia the next day, and "upper management" said that "mistakes happen."

Updated on 07/18/2023: Expedia’s “Cancellation Available” means $50 Cancellation fee! Don’t let Expedia’s phrase “Cancellation Available” mislead you when you rent a car. The phrase “Cancellation Available” doesn’t mean that you can cancel without a fee. It means that you CAN cancel but you will pay a $50 fee. Even if you try to rebook with the same company for a different day, you will pay the $50 fee. And if you no-show for the date and time of the reservation, you will be charged the $50 fee. If you don’t see the phrase “FREE CANCELLATION”, you will pay the $50 cancellation fee. Don’t be misled! I just lost my $50!

We booked a family trip to Disneyland using Expedia and a travel agent. The flight got canceled last minute (NEVER fly Air Canada) and when I called Expedia to help with finding other flights, they did not help at all. We ended up having to cancel our entire trip. Absolute devastation! When I called Expedia again to have them cancel the hotel and Disneyland tickets, they refused. Expedia is eager to book trips and take your money, but are not there to help when things go wrong. I will never use them again to book big trips.

I would not book through Expedia nor another third party travel agency again. I had trip protection through Expedia, yet I had to contact the company and spend hours waiting on the phone or in a virtual chat for my trip protection to proceed. I was only refunded by the car rental company after an original denial and a second attempt when I asserted I would not use Expedia again. Despite having trip protection, I was only able to receive a credit for a return flight that I had to cancel due to a cancellation on my departure flight. Expedia was not helpful in rebooking upon cancellation and finding another flight last-minute at a reasonable price so my entire trip was cancelled. Also, Expedia said they would cancel my return flight when I contacted them over the phone, but I was marked as a no-go by the airlines.

I purchased Business Class tickets a few months ago on Expedia. At the time of booking it said to give it a couple hours before picking our seats on the airline sites. The AIRFRANCE site worked beautifully. Picked out our seats in Business class and then Delta. Our flight from LAX-BOI we were in First class but the first leg of our trip, BOI-ATL we were in economy. I called Expedia they told me they were only allotted so many first class seats and to check back. In the meantime on Delta I paid to upgrade to Economy+.

I inadvertently booked a flight for my son on the wrong date and didn't discover the error until he pointed it out to me several days later. I connected with a live agent (shout out to Jay Ann) who was polite, professional and friendly after a short wait. She was able to resolve my issue while I was on the line and sent me a confirmation e-ticket to my email. Alleviated a ton of stress for me.

I'm giving a 3 star, because Expedia has always been great with us. Fox/Europcar rentals receive a 1 star. I am hoping that Expedia will compel companies that it partners with avoid deceptive business practices. We recently rented a car in Costa Rica. Europcar listed a very competitive price, well under the other rental cars in the area. What Europcar did was to list the vehicle without the obligatory rental insurance that is required of all tourist drivers visiting Costa Rica. It is not fair to place prices like that in order to trap consumers into choosing their company. People have budgets and we took a $300.00 (about) hit to our budget that we weren't expecting. We were able to absorb it, but after reading MANY reviews from Google Reviews it seems that others have faired worse with Europcar's deceptive business practices.

I was encouraged to make reservations for a room through Expedia for the Washington Plaza Inn, Washington DC by this hotel. I was promised by the hotel and Expedia I could cancel the reservation which I needed to do 2 weeks in advance. I spent 2 hours attempting to do so through several websites and telephone numbers each provided by Expedia. Each agent and website response was that my itinerary #, email address and last 4 numbers of my credit card were all incorrect, I was able to cancel the reservation by contacting my billing credit card company American Express sky miles within 5 minutes. I am curious. Do hôtels receive à fee from Expedia if reservations are made through them?

Had confirmed reservations through Expedia for a party of 5 (my Son, Daughter in Law and three grandchildren). They arrive at Atl airport and are told two of them can't fly because Expedia did not electronically transfer their tickets per JetBlue agent. My son has to purchase tickets on another airline $560 last second. Next flight was FLL to Exumas... again confirmed reservations 3 of 5 are denied boarding.

Don't pay extra for tickets that you could make changes to. It's a scam. Expedia has no intention to help you change anything. Made me wait 24 hours to find out that I need to wait another day. Same story next day too. Expedia just wants you to give up.

It is not worth it to book through Expedia, just go direct through the airlines. I lost $650 in travel credit from booking through Expedia instead of using WestJet directly. The mixed messaging through Expedia Customer Service caused so much wasted time I finally gave up and posted here. Every time I called in, I spend over an hour on the phone and at the end they said they would call me back. Those returning phone calls never happened. The whole process of using credit from a canceled flight was not simple. I had to keep track of everything myself. They never had my information, the wait time was extensive, and some of the customer service reps I found to be rude on the phone. I have quite a bit of patience and believe you catch more flies with honey instead of vinegar which some of the customer service reps didn’t subscribe to. The ones that did I believe were handcuffed by the internal Expedia systems.

I booked a reservation for this hotel through Expedia and accidentally selected the wrong date. I caught the error immediately and contacted Expedia. I was told I would have to pay an additional $191 to change the date. They said it was the hotel's policy. I called the hotel to see if they could assist and they said that it was Expedia's policy as well as hotel's, but Expedia likes to just blame the hotel. Called Expedia back and they said again that it is the hotel's policy. Somebody is lying and nobody would make this right so everyone gets bad reviews. Whoever is behind the policy, it seems very unethical. The worst part is that I was just trying to book a hotel so I could attend a funeral. I ended up canceling and losing the money instead of paying double.

I rented a car through Expedia to pick up at the airport, instead I had to take a shuttle to a very dubious car rental company named Priceless which has 1 star Google reviews with all types of complaints, their cars are in very bad conditions and they charge me more than what Expedia had contracted me for. The car had a low battery key and and locks would not work remotely, alarm beeping with key not found fault and still managed to run, the car would vibrate at 50 miles per hour, I saw people complaining and exchanging their car for similar issues and they would get an even worse one. Do not rent a car through Expedia.

Expedia makes reservations for cars that don't exist. We made an online reservation for a car for a week, we're sent an email confirmation, only to be told there were no available cars when we went to the rental agency. Lost 45 in cab fare. Got back home, made a reservation with an agent, THE SAME THING HAPPENED. Expedia took no responsibility. Just kept repeating "The order confirmation showed it was successful." The woman we spoke to at the car rental agency said Expedia doesn't have any idea what their real time inventory is and does this frequently for car rentals, airplane and hotel reservations. This company is a disgrace.

For 2 days and still on hold now for 2:18 mins. Trying to use a credit they owe me and still no flight plan together. They also double charged me. I proved it to them and no refund for the double charge. Worse company you can travel with. I would not recommend using this company for anything. Try other travel companies.

Regarding itinerary ** for Extended Stay America Suites Milwaukee Waukesha. I booked this hotel and wanted to cancel it four days before the booking date, June 16, 2023, but Expedia said I could not. I chatted with the virtual agent, and he disabled it so that I couldn't chat. This doesn't seem right. What is my next step? The total cost was $236.12. I have been using Expedia and thought they were a company, but I was wrong. They sent me a security code for verification, but when I put in that security code to confirm, the message was, "Something went wrong." Is this something that I can report to the Better Business Bureau?

I made a reservation for a hotel. The online picture looked great. The real picture was of a clogged stool in the bathroom and bugs crawling into the laundry room. I immediately turned around and asked for a refund from Motel 6. They said I have to call Expedia since I booked through that company. Took hours and hours to no avail. Expedia stole almost $200 from me. I still seeth when I think about the dishonesty. This is a scam operation.

They are all from the Philippines so have no idea how to do anything. They will ** you over and then hang up on you. Their customer support is garbage and best believe that if you have any issue, they will screw you over completely.

Rented a car thru Expedia. Catania Airport, Sicily. Expedia offered Car rental company Autovia. They are a scam. Expedia collected my $ and I never was able to get the car rental. No refund, Expedia just doesn't care. Worst consumer experience. Avoid Expedia for car rental and be careful about Autovia or Ecovia as they are a scam.

Was told by a travel agent Expedia cruises was having a 3 day sale in a few days, waited,.... Sale day comes, the day before the sale goes active, the company for the identical room,.. Increased the price 1200.00. Everything was identical, how stupid do they think the public is, this ignorance towards the consumer is reckless, it totally turns me off to the cruise.

Portland, OR to La Guardia, from booking to acquiring Itinerary # Was the lousiest experience I have had in a very long time. Someone really needs to put Grand Ma & Pa who has never booked a flight and watch what they go through *without helping them at all through the entire experience. I had to go to my bank account just to confirm the purchase. The first attempt all I saw was a seat purchase refund +$26 credited to bank account. The second time I still had to log in to bank account to confirm the purchase, x6 pending deductions listed, what the hell is this? (rhetorical question) No thank you and never again. No explanation required. ~Fini x2 $3k tickets to Korea will be booked elsewhere. TYVM!

I PURCHASED A CAR RENTAL FOR THE DATES JULY 19-22-2023. THE SITE CHANGED the dates to June 4th to eternity. I called Hertz, they said they can change the pickup date just contact Expedia. I was not to hang up until they contacted Hertz. After 2 hrs online and on the phone, they said they had to forward the issue to their specialist claiming there was a problem with the rental. They would contact me within 24-48 hrs. I gave them a week. No calls so I contacted the support online and they confirmed all of my info and that I was not canceling just changing the pickup date. They would get back to me in a few more days. It is now the day before the pickup and Expedia never called and now I have to pay for two separate rentals.

Booked a flight through Expedia. Philippine Airlines changed the flight to cause me a 34 hour layover. Received email saying I can change or cancel. Cancelled through Expedia agent. Contacted them weekly to ask about refund and they have same reply. “We are a third party and must work with the airline. Please be patient.” This experience has been a nightmare. Will never book flights through Expedia again. Stay away!!!

I have been booking hotel rooms for the last 8 months straight using Expedia & for the first couple months they always gave me options with 10%-20% off but the longer I used them those deals disappeared & became obsolete. Blaming the hotel for the prices & fluctuating prices. In the beginning I was able to get the room with a discount for total of $81 during the week. & $93 on weekends. After 2-3 months the pricing kept going up. Now they often charge $91-$103 weeknights & 114-$124 weekends and quite a few times the hotel didn't receive the booking & Expedia wanted to take 7-10 days to refund my $.

Don't ever use Expedia, they will rip you off! Used Expedia for a hotel reservation. Driving from DC to Boston we got to the hotel late at night only to find out they will not honor the reservation. Had to get another hotel late at night and pay for. No refund was ever sent to us. We got ripped off, don't waste your money, otherwise take the chance.

I had a two night stay at the Hampton Inn East Hartford. I first called the Hampton Inn up and they stated I had to go to Expedia to make the changes. I called Expedia up and they stated they could not make the changes even though the website stated changes could be made. That being said, my wife and I decided to stay the second night. On the morning of 'first night I got a call from the front desk when we would be leaving that day. I told the receptionist we had a two night stay. She stated that I had canceled the second night and I had to check out that day. I called Expedia and they stated I could not get the second night refund!! The Hampton Inn stated it was Expedia' fault and when I called Expedia they stated it was the Hampton Inn's fault. Bottom line, both parties would not assume fault on what had happened. I will never use Expedia or the Hampton Inn again.

I rent a car through Expedia.com for 4 days to Colorado and they charge 21 dollar a day and 12 dollar for car insurance, when we arrive at the rental car office Nu Car Rentals-Den 18121 E 81st Ave Commerce city, CO 80022 they charge me again for car rental, car insurance, fees for who know what! Like Tx not even know what it was $47.96 SLI $59.64. Long story short we end up paying at the car rental 385.13+$300 dollar fee returnable when we bring the car back! So we end up paying for the 4 day car rental 285.00 + the 148.13 to Expedia! That’s a total of $433.13! For 4 day car rental!

I booked a hotel online with these people for a specific date, when everything looked good in the review process of my reservation, I submitted the booking, only to get a confirmation email, from Expedia, for a different date, then the one I originally picked, I contacted them right away, and they said they would have to get in touch with the hotel, to get the date changed, then they said, the person who can change the date was out, he wouldn't be back until the next day, so I waited, the next day came, and Expedia, said the hotel couldn't change the date, I knew they were lying!! I lost $175.00 because of them crooks. I highly recommend staying away from them!!

Dear Expedia Customer Service Team, I am absolutely livid and outraged by the utterly appalling service that I have received from your company with regards to my recent flight bookings. The incompetence and deception that I have experienced have caused me immense frustration and inconvenience for my trip from Vancouver to Albany on April 19 and then April 23 from Boston back to Vancouver.

This company is so inconsiderate. Their actions are disgusting. They made the mistake of changing the order of my name, making my LAST NAME and FIRST NAME switched. Thanks to them I have missed a flight and have to wait 7 hours for the next flight. Not to mention the customer service has a very bad attitude and made me wait for 2 hours to change the ticket name.

Booked 5 day car rental with Dollar through Expedia. Pre paid $206 month in advance. On arrival at Dollar rental car counter at airport, was told they don’t accept my card. Same card I prepaid with on Expedia. Had to go across to Enterprise and pay double. Immediately called Expedia on phone. Customer service representative told me I would have refund in 7-10 days but probably in 24 hours. Contacted another agent next day to make sure all was proceeding with refunded. Assured again. 5 days later I spoke with CSR via chat window. Was told there was no record of cancellation, refund processing, or of having spoke with any other CSR. Again told refund was being processed. Bottom line, shouldn’t have been allowed to book and pay for a rental car with a company that doesn’t accept card used at time of purchase. Definitely should have competent or at least honest CSR employees. Never, ever use Expedia again.

Expedia is the worst flight booking experience I ever had in my life. If for some reason the airline changes your flight schedule you are totally screwed up. The airline will not entertain your call because you booked via a travel site and Expedia has no responsibility in getting you alternate flight options. Basically your travel plans will be messed up and you will lose your money. Stay away from Expedia. Not sure how this is a legit business in the US.

Omg Expedia got me really good. Last week we tried to book a trip. The transaction was declined. Ok, guess it wasn't meant to be. Ever since that day, both Spirit Airlines and Frontier Airlines have been charging for flights. This is all the fault of Expedia and I WILL have this fixed and will never use them again. What a mess. I'm on the chat with them currently and their customer service is terrible!

I booked a two night stay at an airport hotel in Charleston S.C. March 3rd. I got the confirmation from Expedia, but when I called the hotel one week [May 5th] before my flight, they had no record of the reservation. Fortunately, I was able to make a new one through the desk clerk, cancelled my Expedia reservation and will never use them again. The desk clerk said, "Expedia is the worst one you can book with!" From now on, I will book with the hotels directly.

Just wasted 3.5 hours. I needed to change a flight time, and couldn't. When I contacted them through online chat, Expedia told me the flight was nonchangeable, and said that I missed it during booking. Fine, maybe I did - but when I went to check the Fare Rules applying to that leg of my itinerary, they were simply not available. Fare Rules for one leg with one airline were there, but not the second with another airline. When I pointed this out, and said I suspected that Fare Rules weren't shown when I booked it either, they verbally shrugged and said "do you have a screenshot to prove it?" Well, no. Even after escalating to supervisor, they showed zero interest in either correcting an obvious problem with their booking system, or negotiating a reasonable solution to a customer problem. Avoid.

I paid ~800 CAD + CANCELATION INSURANCE for a round-trip which had to cancel due to a sudden COVID-19 outbreak AND wildfire. Have been trying to use my OWN money that is hold by Expedia as "Coupon"! NO LUCK! They are keep changing their policy with NO NOTICE and now charging me more than double the amount that they have on their OWN website for a Toronto to New York Flight + fees. Meaning that I will pay ~700 CAD for a ONE WAY trip to NYC, have to pay 72 CAD on TOP of my departure credit and LOSE all my return credit (worth ~240 CAD)!!! Tell me if this is not robbery!!! DON'T MAKE MY MISTAKE! DON'T TRUST THEM!

Purchased a round trip flight through Expedia. Airlines cancelled one leg of the flight without offering a replacement flight, so I got stuck with just a return trip. Contacted support immediately and continually for 6 months. First few times they said I was not eligible for a refund. With persistence, they eventually agreed to a refund. After a couple months, my refund was never sent to my banking account, so I contacted support again. They said that the refund had been processed and I should already have the refund.

I booked a car rental and prepaid it. I did not realize it was no changes and 100% unrefundable. I had to change my flight to arrive a day earlier that my car rental booking. I went on the Expedia app to make the change and realized it was unchangeable. The only number displayed on the app booking confirmation was a toll-free the Thrifty.

Have used Expedia a few times before but never again. They refuse cancellations and refunds while their website advertises free cancellations. The same answer is always given, “we go by the airline policies”.

I took a trip to Dominica Republica and Expedia cheated-Fraud on me and now they don’t want to give me back my money. They presented me with a Resort supposedly more than 5 stars, very beautiful and when I arrive there was everything contrary to what they offered me was not true. The room did not have two queen beds. It did not have a full view to the beach. The room was full of mold, no windows, the bedroom is full of mold everywhere. The air conditioning looked like a waterfall that came out of there, the bed was full of cobwebs, dust, garbage in the corners of the bed, mosquitoes, shower rustic, the toilet downspout did not work, I had to use my hand. I asked for my money and they do not want to give it my money back. I didn’t stated the five night there it was horrible. I have photos and video of the room. This was horrible experience.

I bought plane tickets and reserved a car for a trip 5 months in advance. These reservations were for a 4 day (friday to monday) trip to major US city only for the company to change my travel date to be 2 weeks after the purchase date. I was not informed of the date change AND when I attempted to change the tickets, the system charged me for a new round trip ticket (and additional $500) for the same wrong date. When I spoke with the customer service representative, I was met with nothing more than the reading of the flight/cancellation policy (something I had already done) and was told I would be charged an additional $99 for changing my flight reservations. I will NEVER use or recommend this company again for any reason. The customer service representative is not to blame for my ire... he did only what he was trained to do. JUST OVERALL ENRAGED by this company and the lack of ability to actually fix the problem.

I am done with Expedia. Booking a trip is easy, but if a glitch arises, customer service is nowhere to be found. Instead, when you seek customer service, either on Expedia's website, or their phone number all you get is a chatbot. I have had three occasions where I needed to resolve a travel issue, and lost money due to their horrible, nonexistent customer service. I cancelled my account, and will never use this company again.

I have a "clean" email address I only use for important correspondence; and another email address I use for online ordering etc. I inadvertently used my "clean" email address to make Expedia reservations. Now I am getting multiple spam emails on this address. Expedia obviously sold/shared my email address!

Booked a hotel reservation but for some reason was charged a 100 more a night after finalizing the Reservation. Contacted them right away and they said the difference would be adjusted 72 hrs after check in. Well received an email after check out I was denied the adjustment because I could prove the match with a screenshot of the competitor's price. It was your own price on your Expedia website that an agent had confirmed and saw and guaranteed an adjustment and they failed to do so.

Booking went smoothly....then the airline (Spirit) couldn't find the trip because Expedia software truncated my name and nothing matched at Spirit. I have spent several hours with Expedia and Spirit trying to get a simple name correction (which they both have and communicate with me using my actual name). Expedia can do nothing (point finger at airline when error is clearly generated by them). The best Spirit can do is tell me to sit and wait for 2.5 hours for a chat to begin. I cannot correct, cancel or change anything without living through this nightmare of NO CUSTOMER SERVICE. Advice all to avoid both of these companies completely.

I booked a hotel reservation online; the website was deceptive and I had no idea I was booking with Expedia. I received no confirmation number via email. It took multiple phone calls and 2 hours to get a phone number that would connect me with someone who could help us. The telephone "tree" repeatedly asked for the reservation number which I did not have because Expedia did not send one. They told me to call the hotel for "details" but the number on the website for the hotel was not accurate. Expedia did charge our credit card immediately however. After 2 days, we were finally able to cancel the reservation after we found out that we were paying more than if we had called the hotel directly. All the phone customer service reps were from overseas and most were unskilled and unable to help us.

My husband & I had a death in the family while in Bali, called Expedia where I had bought our tickets, to arrange trip home. At which time they informed me our return tickets had been canceled. We hadn’t canceled, they said American airline had auto-canceled it. Now Expedia said it’s not their fault & of course (not fault of airline) either! Now we are in Bali with no return ticket home to U.S. I had checked on American's website & we are still confirmed but Expedia said American hadn’t gotten around to update. After paying $2600 for 2 round trip tickets to Thailand in October we are left now having to shell out more money for additional one way tickets back to America. Expedia did come up with an option tickets to return to Chicago in 6 weeks! How do these big companies get away with treating customers like this?

I booked the accommodation for July of 2023 in January of 2023, along with a flight for my family, through Expedia. The hotel was 48 Bishopsgate in the heart of London, UK. It was confirmed via email and on my Expedia app. On March 22, I received an email from Expedia/Bishopsgate cancelling my booking. The only explanation given was, quote: "This reservation is cancelled as we cannot accommodate you. Please accept the cancellation and receive a full refund. We have a new software and you should not be able to book this property. Sorry this reservation is cancelled from our side."

Sneaky double charging. Sneaky double charging. They break the price down, and charge two separate charges so it looks like a cheaper price total, which the total is for the second charge pending. Also charged a set price minimum rather than the per day price on extra insurance. I could have booked cheaper going straight through to the company directly. When calling about the charge you can't understand the person trying to speak English and still nothing about how I was charged more than agreed. Shady company on how they will charge separate to look cheaper. Stay away from Expedia!

I booked a food tour with them. The vendor wasn't there, they didn't answer the phone, I contacted Expedia who couldn't get ahold of the vendor either, I turned my car around and drove back to the hotel. The vendor finally got back to expedia, then sent me an email telling me to meet them. But they'll wait until 420 (it was 405pm and well over a 20 minute drive back to the site). I asked expedia for a refund and they said they would have to check with the vendor. Expedia told, "Sorry. Can't help."

My Brother has early stage dementia. For this reason I need to be sitting next to him during flight. BUT you can not see available seats until you book a flight. The Expedia Assist chat was worthless and didn't seem to understand and kept prodding me to book a flight first. I explained that if I did that and there were no two seats next to each other I would have to cancel and try again, and if that also didn't have two seats together, cancel and book again and keep trying. I think I was talking to a BOT. I tried their FB page and it was the same thing. It's like the person (???) I was speaking to in the chat didn't grasp the situation, another BOT? In any case it's looking easier to drive at this point.

I paid $43 for a rental car, and I was planning to pick it up at 9 AM. However, circumstances kept me from picking it up until 1 PM. When I got to the rental car company, they said I had to pick it up by 11 AM, and since I didn't they rented it to someone else. I said that that is not stated anywhere on my rental purchase, which it isn't. They claimed it's there but weren't able to show me where. So I paid $43 and got nothing out of it, not even a refund. Again, nowhere in my rental purchase (itinerary on Expedia) is this stated. It ruined my vacation, and caused me needless pain and suffering, not to mention $43 for nothing. I contacted Customer Service, and they said there was nothing they could do.

So where do I start? I booked a trip using Expedia to Puerto Rico as a surprise for my girl friend's 40th birthday. "Ciqala luxury hotel" is everything but luxury. There were roaches in this 1600 room I paid for. The water smelled like sewage. And homeless people were hanging out front. On top of that housekeeping stole from me. When I brought to the front desk they investigated so they say and the housekeeper denied the claims. I reported all of this to Expedia only to end up with a 150 coupon that I can't use as I please. They claimed to email the property which I have yet to hear back about that. Is been almost a month. I feel like I literally flushed $1600 down the drain. Expedia still advertising this property on their platform despite all of the negative reviews.

We recently had our flight canceled on us trying to fly out of Miami International Airport on 3/16/2023 to Dallas and had to get a room since Southwest rebooked our flight for 3/19/2023 so we needed somewhere to stay. So we figured we would make the best of the situation and booked a room at Cabanas by Hilton on Miami beach for three nights through Expedia. Incidentally, we were contacted on 3/18/2023 that Southwest had managed to get us rebooked on a plane that evening. We let the hotel know the situation and they agreed to refund us the last night's stay but we would need to get in contact with Expedia to request that refund.

They don't even deserve 1 star. Worst company ever, I book to my mom last year and she went into an emergency so I cancelled, then I wanted to book another flight for her. They forcing me to book with same airlines within 10 month and even I have to found the same seat number for the same passenger. They just stole 900$ from us because we cannot find booking with all these silly conditions they put.

We purchased a fully refundable air ticket, but when we attempted to cancel, the Expedia agent would not cancel, and we had to go through disputing the charges on the credit card to resolve the matter.

I was scammed for 360 dollars, their customer service gave me the run around and got no help. Their "refundable" means nothing. Know once you give them your money you aren't getting a penny back. Don't bother paying extra for "refundable", "price protection", any other protection that they'll try to scam you for, that's just wasted money. Once they get ahold of your money, kiss your money goodbye.

In 2022 we booked a trip. Due to the issues with COVID, we decided to cancel the trip. We were given a full refund for the hotel but only a credit for the air travel portion. When we went to book our trip using this credit, first we could not use it towards a new package, even though this was what was originally purchased. Finally deciding to book a trip to Edmonton. We had a credit for $826.15 each (2 people). When I checked prices online I found tickets for a total of $1043.60 round trip for 2.

I booked a roundtrip ticket from Dallas to Athens Greece through Expedia. It had a connection in London. Dallas to London on American operated by American and then London to Athens on American operated by British Airways. This was done in Oct 2022 for travel March 2023. Shortly after booking, there was a small schedule change from one of the airlines. When Expedia processes that, they deleted the segment of my trip from London to Athens and Athens to London on BA. I wasn't made aware of this. On the Expedia website, it has, and continues to show, that I have these flights. However, when I arrived at the airport on my day of travel, I was told I only had tickets to London and return to Dallas.

Colossal power outage on a night when the temperature was frigid, as a parent one has to jump into action for their child and that's precisely what I did. In my desperation to get my 3 children to a safe location with heat, I saw the Expedia deal and booked it, and made an error on the date. Yes, I read the terms and conditions. Immediately I realized the error I contacted customer service through their chat, and the agent assured me that changing the date would not be a problem and that a ticket had been issued to help me (I explained what happened and how I made this mistake to the agent). During checkout I inquired about the date change and was told that no other reservation was in the system for me, I left and returned later to receive the same answer. Let's be clear, I was not asking for a refund, I was asking for the date to be changed to the next day.

Worst vacation ever and third terrible experience with Expedia. Our vacation started with Spirit airlines delaying our flight by 3-hours because they didn't have enough staff to start boarding. We ended up booking with Delta but our luggage could not get pulled from the plane. This is another terrible experience for another day.

I had to cancel my trip to FL in Oct due to the hurricane. I was told I had $287.17/person in credits for my family of 4 and I could use them by March 2, 2023. The guy tonight tells me first that I have to actually travel by that date and that I have a year to use reschedule my flight. I canceled in Oct but he said it's not the cancelation date but the year is from the date of purchase. I asked to see this information on the website and he couldn't show it to me. He stated it was the airlines policy. I asked, "How am I to know I have to travel by this date and the year starts from my purchase date if it's not posted?" He couldn't answer, only assured me that he would share my concerns with the seniorities. Such a joke.

I made my reservation for a St. George hotel room in early January for an April 14th trip. I purchased the "Trip Insurance" in case something happened, as tends to be my luck. Afterwards I was told I needed to have Cataract Surgery (which was scheduled in March) and would be unable to use the hotel reservation because I could not see to drive, nor could I risk infection using public water sources such as the pool or hot tub. I contacted Expedia and was told that 1, I had not cancelled the reservation before January 27th and 2, that the "medical emergency" issue I was trying to use was not one that they recognized and 3, the "Trip Insurance" I purchased through Expedia, did not cover this particular cancellation.

Absolute horrendous experience with Expedia. Stay away! Was told I could not change/cancel a booking (requested within 24 hrs of booking). Called Air Canada where they confirmed that a flight can be cancelled within 24 hrs (at this point the 26th hour) through the booking site (Expedia). Let's just say it has been 48 hrs of back and forth... lie after lie... and they are just now agreeing that they made a mistake, but are only willing to cancel 1 flight on 1 itinerary (I have 2). Why would I only want 1 itinerary to be cancelled?! Complete waste of time and money. No one at Expedia knows what they are doing. They are money hungry thieves. Stay far, far away. Use another booking site, better yet, an actual travel agent! You have completely disgusted me Expedia, after one too many trips booked with you, I am DONE! Signed, Nicole R.

I lost about 4000$ on Expedia with terrible service. First, I had surgery in another country and complicated with internal bleeding. I had return flight and asked them to change the date. I was not able to come back d/t my critical condition. Second, I bought a roundtrip and hotel room. I just request the change the one of the flight's time within 24 hours. They double all my flight and hotel room. Then, I cancelled all of them within 24 hours, but they don't refund me. It is my money. They robbed it.

I made reservations at a hotel thru Expedia, then less than an hour later had to cancel & change to another date. Expedia told us they called the hotel and the hotel refused to waive the cancellation fee, then wanted to upsell us on more expensive room, so we just cancelled and booked thru Hotels.com. We called the first hotel, and they told us there was no cancellation fee: they had refunded the entire amount. Expedia lies. Now we are unable to even talk with a representative from Expedia. Expedia charged us for a day we won't use. We will never use Expedia again. Now we have to open a dispute with our CC company, which is usually pretty good with these issues. But under the circumstances (pending death in the family), it's a headache we don't need.

I purchased 5 plane tickets, I selected the Main Cabin option not the Basic Economy (I had previous experience with basic economy and did not want to go through that again). The tickets were $249 per person for basic and $286 for main cabin. My total purchase including fees was $1417.00 which actually came out to $283.40 per ticket. I received my itinerary, and my first 2 flights (4 in total for round trip) is basic economy not main cabin. I paid the additional $172 at the beginning to avoid basic economy.

Booked thru Expedia hotel and flights to attend specific classes in CA. The airline (American Airlines) cancelled the flight last minute (literally at boarding time); Since there was no use for me to get to my destination a day later, I decided to cancel flights and hotel. To my surprise, the Hotel (DoubleTree by Hilton), tells me they can't do anything that I have to go through Expedia, the same with American Airlines, I am trying to cancel/change flights, and they tell me I have to go through Expedia.

Have booked thru Expedia since forever. Everything was fine until February 5th 2023 in Punta Cana. We have booked our Safari Full Day Outdoor Adventure in Punta Cana By KayG Travel excursion. The listing says safari truck. Well no. We had stinky van that didn't make it up the hill and we all had to get out and walk in the rain. One of the travelers slipped and fell because of the wet surface. The listing also said alcohol beverage which there wasn't any. And to add a cherry on the top, Expedia says the reviews for excursions are not allowed.

Had a flight and hotel scheduled with Expedia. There were flight schedule changes but in the Expedia front page you see the same departure even after the flight left. You get a no show because the flight got anticipated. Even more strange is that the return flight is also canceled. It's strange to think someone will give up their travel plans or maybe this is just how they make money. After the flight stress solved with new tickets we arrive to the hotel a day later and the hotel has no reservation. By the time I write this review my Expedia app shows the hotel reservation as current. Expedia lost the sense of business. Had many good experiences before and this is definitely the last one.

We have been booking flights and accommodations through Expedia. Expedia, NOT the airline, canceled one of our flights. There wasn't any place to put birthdates in their web page reservation. They sent an email giving us 24 hours but we replied within 3 hours but they'd already canceled the flight. Too many details to relate here i.e. we paid the airline directly but Expedia still canceled the flight. The airline doesn't even need birthdates! Expedia called me 4 times wanting to cancel I kept telling them "NO!" but they canceled it anyway.

First of all I booked a king, when I got there, they told me that kings are not available and Expedia do not count for them, even I booked long in advance. Who books through Hilton have priority even you are booking 2 hr in advance. What is the point to book through different sites like Expedia when price is the same with location, hotel or airline??? Last year Expedia left me stranded in Germany for hours, never answer my calls, and when answered they told me to contact United because it's their airplane. Again no price difference from booking to sites or destination or airline.

I was on the phone with an Expedia agent booking two roundtrip tickets to Europe. After settling an itinerary the agent attempted to charge my credit card, it sounded as if he was based outside the USA. The first transaction get an error message that the transaction could not be completed. He asked for two other credit cards with the same result. He therefore could not give me the itinerary or reservation number. When I checked my credit card and bank records EACH Card showed three pending charges for $1868.20 totaling $16,183.80 in pending charges which blocked my ability to use two of the cards. When I opened a case with with Expedia's Travel Solutions office, they told me the pending charges would go off my account in 24 hours. 48 hours later they were still there. I could not dispute the charges with my credit card companies and bank as they still appeared as pending.

My 1st experience booking with Expedia will be my last. I tried to cancel my flight. I was told that I could only get vouchers from the airline. Even though I spent $30+ extra to get cancelation insurance. I was told that they are just a travel agent. If they were a "travel agent" they would have cared about the consumer, they just lost. Save your money. Book directly through the airline.

Rented a vehicle through Expedia and got the additional coverage, up to $35K collision. My rental was parked in a parking lot, I was not present, and someone hit the vehicle and drove off. I had additional coverage so I thought I would be fine, the repair was $1700 (cosmetic). AIG (Expedia’s provider) covered the repair but NOT diminution and admin fees totaling over $500. So, thinking as they advertised, I had additional coverage, for an accident I did not cause, I paid the extra coverage and it cost me more than $500.

You used to be able to make reservations through Expedia and cancel with no penalty within a few hours if you couldn’t get the rest of the trip together. Now that is nearly impossible. They push you through a nearly worthless virtual agent instead of offering live support. When I did get to a live person I was told they canceled my reservation and would refund the money. The next day the reservation still showed active and I was now outside of the cancellation period.

I booked a hostel in Barcelona through Expedia. I paid extra so I could have a late cancellation if needed. I ended up testing positive for COVID 2 days before my trip. I cancelled with Expedia and they refused to give me the refund stating it was the hostel that would not return my money. I contacted the hostel and they said that was not true and they approved the refund. I spoke to 5 customer service agents who all ended the conversation stating they would get back to me via email. Every email was the same response. I then tried to call and the robot on the phone continued to hang up on me saying they were having technical issues. I've never had such horrible customer service, and I just flew Frontier, so that says a lot.

If I could rate Expedia.com a ZERO I would. My husband and I booked our honeymoon a few months ago, and unfortunately had a medical emergency come up. I have had a miscarriage at 11 weeks and may have to have surgery the week we were due to leave. I logged into expedia.com and started a chat with a customer service rep who when I explained my situation, had little to pretty much no sympathy. I was just asking for a credit to reschedule at a later date, not a refund, nothing crazy, and willing to pay any fees associated with a flight change or credit. NOPE. There was nothing they could do, no consideration, no options. I told the representative that I could provide documents from the surgeon but that wasn't even considered. They told me pretty much that even if I contact the airline, they will just send me back to them.

I reserved a hotel through this trash. Also purchased protection. I literally was not able to get my money back. Now I'm calling the bank. They were asking for medical records even though I sent them my damaged foot.

Since Saturday, I've been trying to book an all-inclusive vacation for my family to Cancun. Jet Blue offered two options for buying tickets. Whichever option I took, I was being charged $35 for a carry-on bag and $65 for a checked bag. There are 4 of us traveling. This would add anywhere from $250-350 to our flight or $500-700 for the round-trip purchase! Oh yeah, Option #1 did not allow me to choose my seats. If you want that, you MUST take Option #2 which added yet another additional fee to the ticket price. It is now Thursday and I still did not book the vacation and have since decided on doing so. I was using Expedia, a service that I strongly suggest no one ever uses.

I made a mistake in booking a hotel in Amsterdam, booking it for a month earlier than I wanted it. When I didn't show, the hotel called me, and told me to call Expedia and change the dates, but when I called, they told me that I would could NOT exchange the dates, and would have to pay for the entire week. I would have been okay with paying a cancellation penalty and/or taking the room at a higher rate, but no! They said they called the manager and he authorized this hard line. When I booked it I don't remember it being fully non-refundable as I usually try to avoid these, but maybe they're making it less obvious on their website, so they can make extra money on the mistakes of idiots like me. Anyway, I won't use Expedia again, and have now booked another hotel directly from their own site. Amsterdam will always be remembered as the most expense week's travel I ever took. Thanks Expedia!!

Would not correct a fraudulent transaction. 0 confidence and deleting my account. Charged for a trip to Mexico that I never took. Customer service is absolutely useless. Nightmare to deal with and lost a significant amount of money.

Rented car and paid through Expedia. The rental car company was a shuttle ride to car. When picking car up they wanted fees that more than doubled the price plus ccd hold for $1000. Called Expedia from rental car place and they said that is up to car company. No help, no supporting customer. We had to get a ride to the airport and go to car counter to rent a car. “DON’T USE EXPEDIA”

I was trying to book a flight on Expedia. The transaction failed and did not go through. Spirit Airlines still charged my credit card for the full amount. Later by calling Spirit Air, I found out that Expedia cancelled my trip without me knowing it. Spirit Airlines charged me cancellation fees and other fees, leaving me 60% of the amount as credit to be used in the next 90 days. I called Expedia and the representative said it was just a hold which is not true. It was an actual charge.

We booked a cruise for the beginning of this year, we booked and upgraded and were told the total amount was 2020 CAD. On day 1 when we onboarded the cruise, we have been told there was an outbalancing of 534 CAD because the total was supposed to be 2554 CAD. Can you imagine how annoying is during the mid of the trip? We chose not to deal with it and paid it off first (Otherwise they wouldn't let us leave the cruise) and handled it after our trip. The nightmare began there, endless calls to Expedia and no one knows what is going on. Basically, Cruise said Expedia told them there is an outbalancing, and Expedia didn't know what is going on. We didn't get the refund by the end, and too much time and energy were wasted on this, but this is really unacceptable and we will never use Expedia again!

I booked a trip to Punta Cunta, paid in full with airfare. I touched base with them to make sure that everything was good. There is no live person to talk to, you got to chat text with someone. She told me that there was a mistake with my reservation, she stated, “I have to cancel your reservation, you can go back to the website and rebook it again." Not only did she cancel my reservation but she canceled my flight. When I went back to the website to text chat and tell them that the airline is charging me 508.00 for cancellation fee, she denied that she cancelled my flight but seconds after I received the confirmation that my hotel reservation was cancelled, an e-mail was send to me saying my flight was cancelled and they took 508.00 for a cancellation fee.

I booked flights that were cancelled during Covid. They sent out an extension and then said they didn't. I'm out almost $1000 due to their incompetence. I used to trust this company. Not anymore. Don't use Expedia if you need a trustworthy reliable company.

Expedia travel company is the worst! I booked a simple hotel room in Mexico for a vacation and put in the correct date and when I paid and checked out it was one month off. I spent three hours on the phone after four phone numbers that did not even work, there website was down for two hours and there was no way to get in touch. Finally got through to their chat line and even though they say no cancelation fees if you cancel within 24 hours they told me I would have to pay the full amount if I canceled! $2,000.00 Finally 1:00 am finally someone answered the phone and needs to talk to 49 people to see if I can cancel because of their mistake. Do not use Expedia, they are the worst!!! By the time we're done the hotel will probably be sold out.

Purchased tickets through Expedia for round-trip from Belize City to Placencia Belize. Our connecting flight in Belize City on our return home changed the departure time giving us less than an hour to make our connecting flight. Called Expedia to see about getting on an earlier flight so we would be able to make our connecting flight and after 2 1/2 hours on the phone their solution was to charge us almost $300 apiece to make that minor change. This is more than the tickets cost. Further, I thought the tickets I purchased were for Tropic Airline but was told the "underlying carrier" was actually HahnAir (NOWHERE on my confirmation, etc. was HahnAir mentioned) but because of this, even though there were earlier flights on Tropic Air I was not able to be booked on one of those. Complete and total lack of customer service...I will NEVER use Expedia again! Lesson learned to book directly through the airline.

We booked a multileg trip to Colorado and California. Unfortunately we were caught in the bad weather in California and decided to fly home early. We called Expedia to help us perform a simple function of changing flights. This process took being on the phone for over 90 min. This is one of several awful experiences we have had recently with Expedia recently. Plus is very difficult to get any credit or refunds from Expedia on missed car rentals or cancelled flights.

I've been using them for years, but now I AM DONE. They have turned into a SCAM website. BUYER BEWARE. If you book a flight through them, they bill it directly to the airline & you are suddenly bound by policies that you aren't even aware of. Expedia DOES NOT work as an actual travel agent should and inform you of requirements for flights in order to actually take the flight - NEITHER does the airline. THEN you go to the airport to take your flight for your vacation that is all booked and paid for and get DENIED BOARDING your flight.

On 1/19/2023, I bought a flight from JFK terminal to Puerto Rico, leaving on 1/21/2023 and returning 1/28/2023, I received the itinerary for the day I go but never received one for the returned date. When I looked at the returned date they had it for 12/3/2023. It was an error on their part, and they charged me an extra $186.00 to change the flight that I need book. I think it's a play with your money and people shouldn't use Expedia.

Don't use Expedia ever. I rented a car, but when I went to pick it up no such car was available and I had to pay for an upgrade. I could never get a person on the phone, only chat. The response I got was that they would get me a refund from the rental car company, which never happened.

I have been consistently noticing the massive degraded service of Expedia's customer service when it comes to various policies. I have had the situation where I made the reservation for a hotel and when I get to the hotel, apparently the booking was not 100% reserved and they did not actually have a room for me. I also had this exact thing happen with a flight. I just now had a booking I made where I accidently chose the wrong hotel location and within 10 minutes of the booking, I was told I could not change the booking. I seem to always be able to make modifications when I go directly to the company but when I go through Expedia, they force it to be locked in stone unless I pay them a large premium for modifications. There is no point to me any longer to using them and will always book direct unless absolutely forced.

AVOID! Booked a ticket for funeral $1500 - canceled it within 24hrs due to funeral date change. Rep explained it would be no problem for a refund 7-10 business days. 12 days later no refund. Called and rep said sorry it was their fault and they forgot to process and I will have to wait 7 to 10 more business day longer. That's absurd as they take your money within seconds. This is 2023 not 1990. The rep has no authority and only repeats the talking points on her screen for anything and the manager refused to even come to the phone. First excuse was the manager was out, then the manager was busy, then they didn't even want to provide a first name of this so called manager. AVOID.

Expedia, is the worst tourism business worldwide. Their WEB is a trash, they lose your info and your dollars points in a second. They're a real dumpster. I'm confident about this review, don't ever do business with this trash.

They should allow you to give a 0. I booked through Expedia a hotel and for some reason their system defaulted a month in advance. I needed it for that night and did not find out until I arrived at hotel. Expedia said the hotel would not offer refund even though it was a month in advance. I ended up dealing with the hotel directly and they were great. Don't waste your time. Just contact the hotel and book directly.

If there is 0 stars I will give it to this company. I booked my flight ( #** for Expedia to know who I am) last year, and unfortunately, the airline company cancel the trip three times due to COVID restrictions and issued a refund to those who booked directly from the airline company. As I went through Expedia, there was no way to get my $1300 back. I just got long phone calls and the same answer from Expedia and no email answer since Jan. 2022. My advice to anyone who wants to book via Expedia is to save your money because if the airlines cancel the trip you will find out yourself in a similar situation with no refund from Expedia or the airline company as you didn't make the purchase from them to refund you.

I booked a flight last year to Brazil but had to cancel. Have been trying to rebook ever since only for Expedia tell me that I had to use and complete travel in a short window of time. $400 down the drain. DO NOT BOOK WITH EXPEDIA!!!

Made a round trip flight reservation in early Nov. 2022, which I had to change/postpone. Agent I spoke with on 11/18/22 was helpful, and explained that I had a credit towards the next flight. December 11, I rebooked the same trip. The Agent emailed me the flight schedule, and assured me that my flight credits would be applied. Also, to watch for a second email detailing charges and credits. I have not yet received. Today I attempted to 1) confirm that my flights were booked, and 2) to obtain a summary of charges and credits. I had a very difficult time getting to speak with an agent. Messaging did not do it. Asked for a person for whom English is their primary language, as the previous agent and I had trouble communicating.

Booked a flight to Nashville with cancellation insurance. Cancelled flight, and notified that only partial credit would be applied. Went to book another flight, credit not attributed to my account. Called customer service, and with terrible call quality and on/off hold for 40 min only for rep to tell me there is a credit there on the account, and if it doesn't show up on the online profile I should call back and get the credit applied when I book. What makes me think if there is no credit associated with the account will they grant one when I call later. I honestly don't think I'll bother ever booking through them again. They bring nothing as a service and I'll arrange travel myself next time. Call center is a joke with unknowledgeable staff who say things the same way 20x without really solving any problem.

On October 17th, we had prepaid air tickets and a hotel stay at Atlantis, Nassau, Bahamas. We spent about $4500.00 for our 4-day vacation. Just as a precaution, we did COVID-19 test and our daughter came positive. We advised Expedia and requested a refund. They requested documentation, which we furnished. They have denied our request and told us that cancellation policies apply. Apparently, Expedia & Atlantis do not care about spreading COVID. I found this disgusting and appalling.

Just come back from Cancun, Mexico. I booked the 5 stars Resort, Flight and Shuttle service through Expedia. The Shuttle service is recommended by Expedia call Shuttle Central. When I arrived at Cancun Airport. Shuttle Central did not show up. I spend more than half an hour to look for them. But only found the other Shuttle companies but not ours. So I have take a taxi to our resort. It cost me $100 USD. When I back to Toronto. I tell Expedia the situation. The results is no refund. I don't understand why I paid for something but they are not doing. I trusted Expedia by mistake. I thought they are big company. Everything will be looking after for the customer. End up, they just stand aside. The problem is I booked and paid through Expedia, not Shuttle Central. This is scam.

I accidentally double booked hotel. Within hour I canceled. I was already at hotel. Unfortunately they couldn’t cancel because it was third party so I immediately canceled. Received text saying refund in progress. Received email saying no refund. This company is a joke! DON'T USE!!!

We made reservations for a hotel, and made a mistake on the date. We contacted Expedia within 2 minutes and attempted to make a change. Expedia said we would have to pay a $49.50 fee to change the date. There is NO warning on the reservation page. Then we started going around and around with Praveeth, a "representative" on Expedia's "customer service text." He refused to make the change without paying the fee. After almost an hour, I asked to speak to a supervisor. The rep threatened me with the same results from the supervisor. I waited 20 minutes for the supervisor. Both the rep and supervisor, Siba, had lied directly to me, blaming the hotel twice at this point for the $50 fee.

I purchased a flight and had to cancel it unexpectedly. I bought insurance to cover just in case I needed to cancel it. When everything fell through, I tried to use the insurance and was told that I needed a doctor note in order to use the insurance! I was not sick and purchased the insurance assuming it could be used for any reason. This was not the case! They play a game of bait and switch, taking your money and making you think you are protected. The fine print of the policy makes it nearly impossible to use. Very frustrating! I will not be using this company again. Why would I use a service that uses smoke and mirrors to take my money and gives poor service in return?

I booked a flight to Europe with SAS and cancelled it, receiving an airline credit. When I tried to book a flight using the credit, I was first told that it could not be done. After several calls and going over the rules from both the airline and the company with three different agents, I was told that I could book it. When I located flights and dates on their webpage, I was told that the airline did not have prices for any of those flights. According to the agent, once a customer is using a credit, only certain flights can be used. Therefore, even if the agent booked the flight that I wanted and I paid a fare difference, the airline possibly wouldn't accept it, which would leave me with another airline credit.

We made a hotel booking online which they made a mistake on. They refunded only half the money. When we asked them to reinstate the original dates they said we had to pay a penalty. We were on the phone for over an hour with no satisfaction. So now we have to pay half again for the night they canceled on us.

I bought a ticket with Expedia for American Airlines, and they charged me for baggage. However, American Airlines stipulates that the third party is not allowed to do so; that has to be paid at the airport. When I called the representative asking for a refund, they didn't want to give it to me. Scam.

While they say it is trip protection for the entire trip, when it comes to refunds due to airline cancelation they just fall back on airline's policy. My onward flight got canceled about 12 hrs before take off by Spirit Airline and they did not have alternate options. I worked out the refund with them. When I contacted Expedia for leveraging my Trip Protection to cancel my UA return flight, they simply said it depends on airline and as per airline policy it can be refunded only via travel credits. Even without trip protection I could have got travel credits as my trip got canceled not because of my fault. I have now contacted AIG who is the trip insurer to see what they will do in this case. Overall Expedia treats the trip protection as only a way to get the money, but has no intention or empathy towards providing the actual protection.

Recently I booked Business Class and First Class Delta Airline ticket through Expedia. I paid full amount for quotation given to me. I received confirmation and received itinerary but seat selection was up to me. After 5 days I chose seats. However by mistake I chose Delta Comfort seat on one flight out of multiple city flights. I called Expedia but they refused to assign me right seat and asking me to pay more money. I informed customer care that the quotation was given for Business and First Class and I paid for that but they would not give me right seat.

I booked my 3 vacation with Expedia. I had problems with airlines and resorts. Expedia provides zero help. It’s not even responding to contract issues. In one of all inclusive the contract says ground transfer free but I end up paying $200. Airline canceled, no response from Expedia. Will never book again with Expedia.

In June of 2022, I booked an oversea trip with Expedia to Kenya. Ticket was issued by AA and to travel with BA. Going overseas via BA was ok. On my return on July 11, at Nairobi BA would not honor my ticket. I was told that Expedia failed to issue the ticket. To come back to USA I had to pay $1900. My original cost of ticket was $1300.

Booked our flights through Expedia - paid extra to pick our seats. Expedia “forgot” to send seat assignments. We booked this over a month in advance. When checking into the airline 24 hours prior it said we had no seat assignments moving my husband and I in separate middle seats. We called the airline and they said to call Expedia. Expedia wouldn’t fix our seat assignments and then tried to say well after confirming seat assignments with Expedia we should have verified with the airline… Say what?? What is the point of Expedia then. We have never had to do that before. They wouldn’t assist with our seats and then wouldn’t refund us for the extra we paid to sit at our seats. They also didn’t transfer that we had pre-check. You are better off booking through the airline itself. Do not waste your time.

Booked a one way flight for American Airlines through Expedia, had an emergency come up day of flight and needed to rebook the flight. Tried to rebook through their website and was met with an error. Went through their support system to find out somehow my booking had been canceled. Spoke to a representative and he was able to uncancel the flight, but when I pushed to rebook they stated it could not be rebooked because it was American Airlines policy that I could not rebook the flight. Spoke to American Airlines and they assured me I could rebook the flight but since I had purchased the ticket through Expedia I had to rebook and deal with Expedia. Went back to the Expedia website to find that my account had been credited for the flight that I could not make. Attempted to rebook my flight using the credit and was again met with an error upon completion and told to contact customer service.

So tried to cancel a hotel booked through Expedia and not only could they not get me to a person on the phone the reps WILL lie to you. The rep said that he tried and the hotel said there was nothing they could do to get me a refund. I called the hotel and the lady that took care of me said that nobody from Expedia had reached out. When I asked about the cancelation she was happy to refund my money within a minute of our conversation. Well, the money that was refunded to me went to Expedia and not me so not only did I not get my refund, Expedia is holding it from me! I did in fact call the hotel again and they gave me confirmation number of the refund so this is possibly how Expedia makes their money.

OMG, how does this company stay in business? I have tried twice to use their service and give them a chance. Customer service is horrible, they do nothing. I can't get a refund or a credit for future travel either. So I am out 500. They offered to book me on another flight to return home but nothing direct and no first class. Layovers or stops and in main cabin. I wouldn't mind except I booked the flight with Delta 1st class myself after they said it wasn't available. Last time they said I would have credit for the return part of my trip I couldn't use but never got it.

Every time I book on this site I always regret it. I think this last one I booked made me realized that never again. I always tried and give a chance to this company but this last booking, made me decide that this third party company is really not giving you savings but waiting for a trap like I did to just grab your money and doesn't even give you a chance to redo whatever mistake you made. This third party business should not be allowed to get consumer with this kind of rules the "non-refundable policy" as they are making money from consumers that made a mistake on booking and had no chance at all to correct it.

Wrong price. I rented a car October 14th from Expedia site in Canada with Nu Car Rental to pick up at the Phoenix airport November 20th until December 1st. Price indicated October 14th was 859.73CAN$ confirmed by Expedia, but on the same day appeared on my Visa card the amount of 891.16CAN$ under the name of Nu Car Rental. On November 20th, Nu Car Rental added another amount on the Visa Card. The price advertised by Expedia is not the real price.

I booked a rental car for one day through Expedia and realized within minutes that I’d booked the wrong time by just a few hours. I contacted customer service through the ‘chat’ feature and was told that I could not change the time without incurring a $69 penalty which is what the entire rental cost was anyway. I’ve always booked through Expedia with confidence thinking that I could cancel or change within 24 hours. Apparently not so with some bookings. Read the fine print. Even worse. Once the person on customer service has told me I could not change my booking I was unable to contact them again. I was not rude in any way. I am absolutely dumbfounded by their business practices. They’ve lost me as a customer.

I booked flight to Bermuda, because of COVID I had to cancel it. Expedia told me that I have a credit of 1482,30 $. Then I rebooked flight to LA using a half of that credit, however because of COVID I had to cancel second time. Now, I wanted to book my flight to MIA and they told me that I don't have full credit of 1482,40 $ available, because of rebooking my second flight. How is that even possible that Expedia decided to burn in their favor my 741,15 $. Expedia is a big scam. This is how they make money.

The hotel I booked through Expedia called me to inform me that the pool would not be open. I asked the hotel to cancel my reservation as my kids really love to go swimming when we go to hotel. The hotel said that they normally would cancel a reservation last minute because of this reason but I had to cancel through Expedia because that is where I made my reservation. Expedia said I was unable to cancel without penalty because they had not originally advertised that a pool would be included in the reservation. Lesson learned I suppose albeit an expensive lesson. Always deal directly with the hotel and not with an online booking agent.

If there was a ZERO Stars I would choose it. I bought the booking protection package on a hotel booking. Had to cancel due to an illness. I Couldn't get a live person, so used the Chat-function. That person said they would cancel it, but it's up to the hotel if I get my refund. I explained that is NOT what the website says, when I bought the booking protection. He said he would call hotel and get back to before the end of the night. Never did. Called again in AM, still can't talk to human. Called hotel, nothing they can do because I booked though Expedia. Did Expedia chat again, they said the same thing as the night before--they will cancel, but it's up to the hotel.

My flight was booked thru Expedia and then cancelled due to Covid and nationwide flight cancellations prevalent during that time. I was advised that there were no penalties due to the airlines having to cancel hundreds of flights during that period. I have reviewed my cancellation confirmation and do not see an expiration date on the confirmation. I attempted to redeem these credits in May of 2022 due to a medical emergency but was told by the airlines that Expedia controlled that process since I purchased tickets through Expedia. The airline did refund the extra fees such as baggage and seating. I went thru the redemption process with Expedia and was told I could not redeem any credits due to the system being broken. I traveled to my destination by driving due to the emergency.

Expedia Airline Price Drop Protection is a SCAM!! I bought two tickets from expedia.com on September 20th at a price of $7480 and added $336 Price Drop Protection plan during purchase. The PDP (Price Drop Protection plan) stated on the checkout page "When you book select flights with us, you can buy Price Drop Protection to get an automatic refund of the difference if the price of your flight on Expedia drops." However, when I noticed the price drop on Oct 20th, I kept contacting with Expedia.com. On 10/25, 10/27, 11/1, 11/7, they all told me to wait, because they need to contact with American Airlines (the flight company of my tickets). Finally, on Nov 15th, one live agent confirmed that the price on 11/11 was $6330 and I would be refunded the biggest difference. So the $1150 ($7480-6330) is guaranteed and possibly more if the lower price be found.

We booked a family vacation on 5/2022. Unfortunately, the amount of obstacles forced our family to cancel our trip several times now and it seems that Expedia Travel insurance protection plan is avoiding paying legitimate claims. Expected date of travel 11/26/2022. My wife and I submitted a claim on 09/27/2022 due to State Department travel; restrictions to x country and we reconsider our travels; so we canceled our trip.

Everything seems fine with Expedia until you have to make a change and beware of using their agents that charge extra for "negotiating" fee that is bogus. I booked a hotel and needed to make a change. The change was done weeks in advance of booked date and required an Expedia agent to make the change (would work online). Expedia agent notified me that they needed to contact the hotel, negotiate whether penalty would be assessed by the hotel, and book the new date. The agent advised me that a fee would be charged for this, which I paid. The agent then said they contacted the hotel, no penalty was negotiated with the hotel and sent me a confirmation email with new date.

I don’t doubt that many travelers have satisfactory Expedia experiences when using their travel items exactly as booked. Difficulties appear to arise when a traveler’s circumstances deviate from the norm. One might expect that booking through Expedia provides an extra measure of protection as both the travel provider and Expedia ought to ally on the traveler’s interests. From my experience, the opposite seems to happen – responsibility gets split such that neither Expedia nor the travel provider are fully responsible for the customer situation. Witness the many stories about the difficulty in changing airline reservations made through Expedia as an example.

I booked several trips with Expedia and all have been fine except for international flights. My trip to Jamaica was binned due to Expedia changing flight flying me into wrong airport. Now a trip to Punta Cana one set cancelled with no help to get it rebooked or refunded. I did book the insurance. I highly recommend when deals if with Expedia. Customer service is less than 1 star. Better off using Booking.com

In booking emails, it did not tell me the terminal, so I arrived 4 hours early at the airport. Found out that when I arrived, they were at Terminal 2, a 10 minute drive from the main airport. They are the only airline in that terminal. It's a permanent set up... Customer service made me wait in line for 40 minutes just to tell me to use a machine to get a boarding pass. The machines didn’t work, so they then told me to get back to the back of the line for another 40 minutes. When I arrived at the gate, they said there was now not enough time to get an e-Visa before taking off. You need 1 hour. Lost my flight and hotel money. Was not able to board the flight. I got stuck at the airport for 10 more hours until I could purchase another flight with a different service.

It's the worst company with customer service in India or Pakistan - a company that has a culture of lies - 24 hours cancelation is a lie, I will never use them again - the only good they are for - to find a flight - then go directly to the airline.

Dishonest! Booked a car for Fox / GoldCar pick up in Madrid, drop off in Barcelona. Unlimited mileage. Permitted to use US drivers license. $171. When I came to counter, GoldCAr informed me that they have the car BUT - Drop Off FEE. Not unlimited Mileage! Must take out insurance because US drivers license. SHAME ON EXPEDIA for dishonest business. SHAME ON FOX CAR - GOLD CAR for misrepresenting their prices! When contacting Expedia they claimed no responsibility to what they sell online.

I paid Expedia in full for a car rental. At the airport, the agency had the reservation but had not received any payment. Expedia is difficult to impossible to contact and when there is an answer, it is mostly a form letter saying they are studying the file. In the end, I was able to recoup the money paid to Expedia by disputing the charge on my credit card (having paid for services not rendered). I lost the Expedia dollars that went toward my payment to Expedia. The charge at the airport was $300. more than the price that I paid Expedia. Expedia takes no responsibility for any of this, including a refusal to rebate my loyalty dollars. After much correspondence, Expedia does not dispute the facts of the case. They did offer points worth $25. as goodwill for my $350. loss. My suggestion-make all bookings with the car company, hotel, or airline directly. There is a good reason there are so many negative reviews.

Expedia has the worst customer service. Our refund for more than Rs 2.7 Lakhs is stuck for more than 40 days now. They never tried to process the refund on their own despite mentioning that the refund will be immediately processed. On calling them multiple times, they kept mentioning wait for another 5 days, next time they asked to wait for 7 more days, then they asked to wait for another 7 days and still refund never processed.

Be careful with this Agency, it is not trusted and I am going to tell you about my experience. I made a reservation with this agency from Miami to Split and the airline with which I booked through Expedia sent me an e-mail in which they told me that the flight schedule from Miami to Madrid had been changed and therefore I would not be able to make the connection in time on the flight from Madrid to Split, so Iberia request me to contact they to see other flights options, so I did and an Iberia representative tried to locate different flights but I couldn't get anything so she told me that the only option was to cancel the itinerary.

Flight diverted due to medical emergency causing us to miss connecting flights, hence we could not meet up with tour group at final destination. After spending 24 hours in airport we flew home. Expedia was useless in helping resolve flight credit for that flight and return flights even though we had purchased insurance. We are probably going to be out well over $1000 although we will continue to fight this issue. Customer service was incompetent, we were told conflicting facts, got contradictory emails. Customer service seems to be outsourced to foreign countries, difficult to understand rep, a lot of background noise, etc. BOTTOM LINE: book directly through airline & eliminate expedia and like middleman. Hidden & obscure policy information will cost you $ & their useless customer service will cause you added grief.

I booked 2 fully refundable fully changeable round-trip flights on Expedia for $1,046.00 (SFO – CUN). The webpage showed $1,046.00 for the SFO-CUN leg and $0 for the CUN-SFO leg. (Fraudulent!). When I later wanted to cancel the flight, I received only $707.00 instead of the full $1046.00. In reality, Expedia charged a refundable $707.00 for the SFO-CUN leg and a nonrefundable $340 for the flight back to CUN-SFO. In spite of the clearly fraudulent web interface, Expedia will not do anything to fix the problem. Stay away from Expedia. They won’t help you even if it’s their fault.

I'm not exactly sure how these people are still in business. Horrible customer service and quite frankly, would care less about their customers. Just forget it if you need a refund for a hotel you didn't stay at. NOT GOING TO HAPPEN. $125 down the drain and oh yeah, you can't speak to management directly since they're always "with another customer" and they have to call you back. To which whenever, if they do, get back to you, it's never a convenient time. BEYOND HORRIBLE.

Expedia made serval promises to me online. I have the screenshots showing the SEVERAL LIES they told me after the airline changed the flights and their staff MESSED my reservation up after I clearly told the agent to NOT change my flight. Expedia promised me a refund, then they got the airline on record also promising the refund. TODAY, expedia told me I have no refund! I told them and showed them how they and LUFTHANSA lied to me. They didnt care. They simply said 'well now we are saying no', and then ended the conversation. Then their Facebook bots said they would help, but after they asked me the same question over and over I realized they are bots, not people to help. I AM OUT over $4000 from FRAUD by LUFTHANSA facilitated by EXPEDIA. They will never get another cent from me.

I booked 3 nights in Times Square at the Marriott ($1,500). I immediately called Expedia after clicking and paying for the wrong month. I only wanted to corrects the dates. Expedia said that they would get back to me after speaking with Marriott. After 3 days they told me they were unable to change my reservations due to Marriott's policies. When in Times Square at another hotel, I went to the Marriott and spoke with the manager who told me that they would always change or refund in this situation. However she could not do so without the consent of Expedia. She also told me that no one from Expedia had called.

I just wanted to reschedule a booking and already called 2 times. Waited for more than half an hour on line. The customer service guys after all that waiting hangs up saying system error. Now I have to call back after 1 hour apparently. Don't know how long and how many times I will have pass through this torture before I am successful. Please pray for my success.

The airline canceled my trip during Covid and I am trying to get my money back for a year now. Expedia is saying that is waiting for the refund from the airline and airline is saying to get the money back from Expedia. Worst company ever. Stealing money from customers.

I booked roundtrip tix to Seoul through Expedia and in need of changing return date. Spent more than 5hrs+4reps online chats+1 call each one ending w/o resolution. 4th attempt online refusing to call me back saying phone # doesn't work?? EXPEDIA has worst cust svc. :'( HELP!!!!

Booked my travel (airline and stay) through Expedia. For the flight part I couldn’t get a refund from them even when trying to cancel within 1 hour of booking it. Was told that I needed to contact the airline (Level Airlines) directly. That’s when the nightmare started. Spent over 8 hours that day and a total of over 40 hours to cancel, however could not get through to one of their representatives to cancel. All the contact information provided to me by Expedia were either nonworking or wrong numbers. I am still trying to get a refund and have even talked to a Global Escalation Supervisor at Expedia (supposedly the highest rank that a customer can actually talk to) with the same answer that they can NOT do anything about it.

I booked a trip package through Expedia and cancelled the rental car. When I cancelled the rental car, the agent mistakenly cancelled my travel insurance instead of the auto insurance. Two issues (1) Now I am not able to get the travel insurance back because it needs to be purchased within 24-hours of the trip booking, and (2) I cannot reach anybody with Expedia to discuss this with them and in a "whirl" of prompts with their customer service phone number asking me for same information over and over and no person to talk to. This company is HORRIBLE. Not worth it- book the travel arrangements yourself and save the headaches!

If I could give them 0 star I would! Booked a flight with them and learned the day before I had covid, so I called them and they said I would get a refund no problem. Fast forward two months they tell me they have no record of telling me we would get a refund because their employee forgot to fill the document. They scam me from 1000$ and now they say there's no way I can get it even if it's their fault!

Cancelling a booked hotel is very tricky. I cancelled my reservation by accident and I chatted w/ someone immediately since no one answers the customer service. They won’t reinstate it nor give my money.

Sharon of Grants in her review on Sept. 27, 2022, commented on the exactly same thing that happen to me. Every time I submit the Expedia reservation payment I received back a message that something went wrong to try again without knowing they were charging for that something went wrong to try again. I was billed a total of $1,893.42 and no information was received from Expedia. Now I'm working to prove that does incorrect charges were from the Expedia Software Application Error.

This company is horrible and a scam. Worse experience ever. They show lowest price to tempt people to buy ticket from them but they are actually scam. They send me a wrong day for return. L never recommend it. So disappointed to waste my money. Keep calling them but customers service is useless. Lost my money.

Expedia's booking system misspelled a name so an é turned into ??, which was removed altogether on the ticket, thus the name on the passport did not correspond with the passport. Expedia just flatly refused to have it corrected. Deep in their rules it is buried that they have no responsibility for misspellings, not even if they are the ones creating them! Do note that THEY OWN the booking -not you, the customer. So you cannot do a thing about it yourself. SPent 7 months agonizing over what will happen -will we get on board the planes or not? As it turned out, we did, although the airline´s computers at the in- and outbound gates protested at the mismatch. Avoid them whatever you do, there are professionals on the market, use them instead, and have a better experience. Expedia is NOT trustworthy.

This company is horrible and a scam. I booked 3 rooms on the 24th of September 2022. I canceled 1 room the same day, ever since then I've been trying to get refunded as they promised to do so and nothing. Do not use these guys, I have to involve my lawyers on Expedia to apply my refund but they will be paying much more!

On 9/21/2022 I booked a rental car online on Expedia for an upcoming trip in November. Upon putting all of my personal information, including credit card into Expedia, I pressed on and submitted the reservation. The message I received back was that “something went wrong”. So I repeated loading all my info again and submitted again, receiving back the same message. So I abandoned. Less than 2 hours later I opened 2 emails from Expedia with 2 reservations and 2 charges to my credit card for $404 each.

Bought a Spirit Airline ticket thru Expedia. Bought Expedia Insurance. My business plan changed and the insurance only covers your death, Covid or war. It does not cover 99% of why you would cancel. They would not even consider my claim until I cancelled my flight. Spirit was charging $99 to cancel my flight. So I had to pay more money to have them deny my coverage. Never buy the insurance and never fly Spirit.

My lady and I booked a flight. They changed her date for the trip. We called Expedia and canceled the flight. Expedia never canceled the flight. We were found as a no show. Now we are out over $1,200.00 but wtf. And I was a silver member.

Their website would not confirm any bookings and asked to try again. After trying without success a few times, I was notified a bit later that all duplicate reservations went through. They were unwilling to waive the $100 cancellation fee for each duplicate reservation. $400 in fees for their website errors...that hurts so much.

I've used Expedia for years as a Gold member but no more. They send us an email saying our reservation is cancelled then we call and they say it is not cancelled. 3-4 hrs wasted. Finally just got our own hotel.

Buyer beware: Expedia scammed me out of my refund by canceling my travel insurance instead of canceling my booking. Now I don't have travel insurance for my booking and I can not receive a refund from my hotel. I search for an email and all I found was this, help@expedia, I received an email from that address saying that the email address was retired. After talking to customer support several times, I received an email saying I am not entitled to receive a refund because the hotel will not give one because I canceled my insurance, no Expedia canceled my insurance. I am going to report Expedia to the BBB and any other consumer reporting agency I can find. My friends and I will create a TikTok campaign exposing Expedia's unfair business practices to promote "Do not make reservations through Expedia or any other 3rd party booking agency. Just find the deal and book through the businesses directly."

I booked a reservation through them for two nights hotel stay by the beach. I learned that one of my family members couldn't make it so I clicked on the "Manage Booking" button in the original confirmation email and followed all of of the steps to cancel the booking. One week later I check my credit card statement and see both night hotel stays charged even though I cancelled and didn't show up. I looked through my emails and saw that no confirmation email was ever provided when I cancelled. This is very sketchy and basically scammed me out of $200. This is very terrible hotel booking experience I have in the 30 years I have been booking trips. Their customer service is nonexistent and the website doesn't have a phone number to call. Better to book directly with hotel or a different website.

Booked a trip in March to Dominican because it was 100% refundable up to 1 week prior to departure. Called regarding a possible cancellation and everything changed. Asked for a transcript and they called back three times, no return number, no email as only outgoing, then I called back and they closed the file as I didn’t respond to an email and phone message you couldn’t respond to. I called again and now they don’t keep the transcripts for more than 3 months and they continue to cite me the policy, total **. I am going to sue based on principle, lying and deceitfulness. Never book with these con artist, you will regret it.

We paid over 2k for flights with multiple connections and received confirmation and even ticket numbers from Expedia, but when the flight came up only the first flight on the trip (2 layovers, 3 total flights) has actually been booked by Expedia. I ended up stuck in an airport part way through a trip having to figure out how to not be stranded. Then they refused to refund the tickets they never even booked through the airline! And, when trying to resolve the issue, they claimed the airline was closed for the day, which I know was a blatant lie as it was right in their posted business hours and I had reached them myself.

I went onto Expedia.com to book a rental car for San Jose, CA on 9/13/2022 thru 9/15/2022. I entered my information into the site and clicked the button for making the reservation. The website then went to another screen which said that the processing failed and to try again. I went back to the reservations screen and proceeded back through, input my information and clicked the button for making the reservation. The website then again went to the same screen which said the processing failed and to try again.

Itinerary #**: This is such a lie, "As indicated on our initial email, we attempted multiple times to obtain the penalty waiver as courtesy to our partner. Despite our best efforts, we have been unable to secure a waiver for your request for this booking."!! Expedia did nothing of the sort but obfuscate, procrastinate and lie. I requested a change in reservation prior to arriving at the hotel destination. Specifically, I requested a change on September 24. I arrived on September 25 and no such "multiple times" had even been initiated. I contacted Expedia again on September 26 only to be told "We attempted to contact the hotel but with no success." What a lie!! I was literally standing at the front desk speaking with Expedia as they were supposedly "dialing" the hotel to secure a waiver only to report to me they could not contact the hotel. Seriously?? I'm standing at the front desk with the hotel manager and there was no such contact.

Arrived after midnight at O'Hare in Chicago and needed a room for a six hour layover. Get on Expedia app and put in the current dates for a one night stay and hit search for hotels. I select and book the room and after I make payment it confirms my reservation for a stay 30 days away!! Since I chose the no refund for cancelation option, which includes date changes, I ate the fee for the room. Snake tactic to get money for a room not used.

The rubber meets the road when you need help. We had a terrible experience with Expedia when we book an airline with them. According to Expedia, "seat choice" was included. After paying, when we got on the airline website to get the seats, we found out there was a charge for seat selection. Expedia refused to help and refused to comment about the definition of "seat choice". Misleading and false advertisement. No advantage to purchase airline tickets through Expedia.

I ask for a room and book it on Expedia. As so I got the info on the room I realized I had put the wrong date down, the 25 instead of the 26. I call them to change it, the person told me to cancel the I did and they still charge me and when I call them back they said they could do anything now, but they would call the hotel. SENT me a email saying they talk to the management. I they would not give me a refund. I ask the hotel and they never heard from them. DO NOT USE THIS COMPANY IF YOU ARE OVER 50.

I had an airline credit due to COVID. I purchased Expedia's insurance, which was worth zero. I tried to call and use the credit. The agent kept me on the phone for over an hour with the excuse that she was trying to verify my credit with computer lags. I finally hung up due to the waste of time. Also she had such a foreign accent that she had to repeat everything said at least four times so that I could understand. I can't express the severity of damages in money and time if you book with this company. I will NEVER use Expedia again. Mistakes were made.

Only gave the one star because no stars is not allowed! We booked a round trip flight and due to covid my flight was cancelled. Due to this cancellation our return trip we could no longer make as well. We contacted Expedia immediately and now Expedia is refusing to refund our flight tickets. Not only that but Expedia changed our round trip tickets to two way way flights. They also put us down as “no shows” instead of documenting the flight was cancelled. We have spent several hours on several occasions on the phone to be constantly dismissed. We will now file a small claims suit against Expedia. DO NOT USE THIS COMPANY! They are crooks and frauds!

I had a flight booked in 2020 which was cancelled because of Covid 19. I have credits thru Expedia for JetBlue and United. To book a flight using the credits you have to call Expedia. You speak with a representative from another country, who put you on hold for over an hour hoping that you will hang up. Once I was ready to book the flight I was told that the flight was three times more than what was listed on the website…and they could not give me a credible explanation as to why??? It would’ve cost me more to book their flight using my credit than it would booking directly with the airline itself.

If I could give this company lesson than 1 star I would - EXPEDIA IS A TOTAL SCAM! Do not book with them - I was promised an airline credit for my cancelled flight, it’s been 2 months, I’ve had to contact their customer service department 4/5 times (via that stupid chat portal) and each time I’m promised somebody is investigating and will email me within 72 hours but I’ve heard nothing! They have a great website and make it easy to use with great deals but if anything goes wrong be prepared to lose your money. The agents will promise you all sorts of things to get you off the chat and then when it’s too late you realize they were lying and you will probably never see your money again. I don’t know who they have writing the reviews on their actual website but they can’t be real customers - you only need to have a look at one post on their Facebook page to see just how many people have had the same experience or issue - complete scam!!!

I purchased a flight from Expedia and the flight Price Match Guarantee. The price dropped twice. Expedia did not honor the Price Drop Guarantee and said the price did not drop even after I sent screenshots of the price drop. The first drop was the day after the purchase. The rep offered a refund in 2-3 business days but I did not want to risk the price going back up. That was the purpose of buying the Price Match Guarantee. He advised it would update automatically. The second drop was verified by a rep and I was told to complete a form but the link was to hotels. I am very disappointed with Expedia and should have just purchased directly from the airline.

Expedia is absolutely CON-JOB and NOT TRUSTWORTHY as we had booked "Best of Niagara Falls, NY + Helicopter Tour - Expedia" for 3 adults and 1 kid, paid over $1,046 but server cancelled the Helicopter Rides at the last minute, and Expedia refused to refund our money! Horrible experience in last six months running from pillar to post and NO REFUND.

This company should not be allowed to run a business and after this horrible experience my family and I will never book through this company. My flight was canceled and they refused to contact the hotel to request my refund. They claim they cannot make international calls, what kind of business works with hotels but has no ability to contact them??? I even purchased the protection in the event there is an emergency. I plan to continue my complaints until my voice is heard. Bad business, no respect for their customers.

I have used Expedia to book travel for years. Recently, they have been deceiving their customers. It’s as though the company is short of money or their costs are high and they are trying to deceive clients for money. My advice, run! Don’t use Expedia or any of the companies it controls i.e. Orbitz, Travelocity. I will not use any services provided by Expedia or any company it operates. I’m going to research which companies are owned by Expedia. Awful company.

Quick to sell tickets but if you have a flight delay or something goes wrong expect a nightmare to get any service back. I am on hold with angela for 1.5 hours and still holding trying to sort our a flight where the airline is delayed and where the pax connection will be missed. No help, no supervisor on duty, am being told they do not have the airline rules on their files and the operator is on hold with the airline. Just a disaster don’t waste your time and effort better book directly with the airline in question

This company sold me a ticket for an airline that was on strike. I paid $1200. A few days later I get an email from the airline saying the flight may be cancelled due to the strike. I call Expedia to rebook but no luck. They say I have to wait until it's officially cancelled. I ask if I can get a refund. No, only when it's cancelled. OK. A few days later the flight is officially cancelled. I call Expedia. They cancel my flight for me and tell me I will get a refund. But the guy is having technical issues. I spend an hour on the phone. He says he will take care of it and he will call in 72 hours. Never happened. Since then I have spoken to 2 more agents that promised me a refund and now they are telling me they can't help me. Terrible business practice.

Rented a car for a trip to Kansas City. Got confirmation of my car rental for Jiquan China!! Huh?? Always showed that on site and in emails. Customer support? Nonexistent. Website provides no tel no, has a bot that can only understand simplest qs. Couldn't log in generally b/c the "prove you're not a bot" just kept asking same question no matter how many x answered. Infuriating. Finally canceled flight and car and went to Orbitz, which actually worked.

Worst experience ever. Was trying to book a flight for $2073 with the credit I had, but ended up paying $2684 just because of the delay agent took just to book the flight. PLS DO ME A FAVOR, DON'T EVER EVER EVER GO WITH EXPEDIA. I had the worst experience of my life. Not only with fare but with their service overall.

Updated on 8/3/2022: SCAMMERS! Follow up from my previous review: They “were issuing a refund for my cancellation”. However, the CC was incorrect. Not the one I used, have, nor have ever had. Contacted them. They argued with me. Continued to state that was the CC I used. I tried 4 different representatives to correct. Same answer. “We can only issue the refund to the CC you used to make the reservation.” Again and again I told them that was not my card. I had proof from my statement. They asked me to send a screenshot. I did. FOUR times to each representative. Each time, not good enough. They wanted to see my full statement. NO! I’m not sending them my full statement. All they need to see is the charge, the date, and the card used.

I bought airplane tickets from Expedia for me and family a few month ago to fly to NY and it was time to travel tomorrow August the 2nd, got a phone call from my brother in NY that they have tested positive for the Corona Virus so I had to cancel. I bought insurance and still Expedia gave me a hard time and it was a nightmare to deal with. They stole my money. I could not file with the Insurance either, Nightmare to deal with too, all crooks. I would NEVER EVER buy airplane tickets from EXPEDIA OR ANY SCAM WEBSITE EVER, go directly to the airline's website and get your tickets.

I booked flights for a trip to Europe thru Expedia. It was to be followed by a cruise, which has been planned and saved for, for many years. The Expedia agent misspelled my name. I contacted them and requested a correction. The agent advised he would contact the airline for approval and to wait 72 hours or 3 days. After waiting 4 days without a response, I called Expedia. They can/will not correct the spelling and I was told it is up to the airline. They offered to send an email to the airline. I was told to wait another 3 days. To resolve the problem, I offered to cancel the flight, (eventually I would receive a refund) and immediately rebook during our phone call. To do that, I would need to pay a cancellation fee plus an additional cost as the airfare had increased since my original booking - approx. $1000 in total! To correct their mistake. I refused and was told to wait another 3 days.

Following a booking cancellation a month ago, I am wishing to use my pending credit of 1420$. It turns out that I have had the worst experience ever with the customer service keeping on hold up to 2 hours until no alternative was offered. The second person has clearly mentioned that she couldn’t rebook me and my fiancé with Ethiopian airlines as advising to give her the flight details directly sourced from the website of Ethiopian airlines. No alternative was given. I mentioned that the airline doesn’t reply after many attempts. She sent an email. That’s it. I gave a timeframe of 15 days from Dubai to Paris for a round ticket. I even said that I am flexible with the time, dates and prices. Instead I am now with 1420$ pending credit on your website that I can’t use.

I purchased a vacation package from Expedia. I also purchased travel protection, just in case. Of course, something came up and I had to cancel my trip. While it clearly states, what is covered, it says, "Trip Cancelation." I canceled several days before the deadline. Yet, Expedia, refused to refund my money. What a bunch of scumbags!!!! I am now going through both the Better Business Bureau and the Dept. of Banking and Insurance. I highly recommend dealing with a different travel agency. Very disappointed!!!!

I booked a resort with the impression from the Expedia menu that the resort could accommodate a wheelchair and the grounds were accessible. After a 5 hour drive with 5 children, husband who is paralyzed and confined to a wheelchair and a dog we were stranded for 3 hours attempting to find a place. After being told by Expedia that the Doubletree by Hilton could not accommodate us I called myself and booked our own place. So unprofessional!!! Being told I would be called back and sitting in my car with my family expecting to be on vacation and left with nothing!!! Then to be told that you were not going to refund my money!!! **!!! I expect my refund and I should be compensated for my loss and aggravation and sheer stupidity!!! Get your act together!!!

I booked hotel reservations for a trip for myself and friends who were travelling to Scotland. These reservations were made many months before our trip (January for July trip). Expedia asks for payment at time of booking and sent confirmations of the booking. When we arrived at the hotel there were no reservations in the hotels system, as Expedia had never sent them. After much delay the hotel found us what I would call a substandard room. My friends arrived later that day and their reservation also was not sent from Expedia to the hotel. The hotel offered a room to my friends in their attic that was around 90 degrees, and no air conditioning. At 10pm my friends had to go to another hotel. After significant effort we did get our money refunded by Expedia. I booked all of my other hotels at Booking.com. No money up front and all of our bookings were flawless (8 other hotel bookings). Never again with Expedia.

Worst outsourced customer service, cant understand. And no one ever knows anything that is going on. I have been trying to update name on a flight reservation, 5 days now, ridiculous. Every time I call I get a different story. Save your self the trouble and book direct with airline.

My flight was cancelled and needed to cancel the Paris hotel 1 day early. The hotel agreed but since booked by Expedia they needed to send a cancellation request. Spent hours on with their virtual assistant late at night and the next day called the long-distance number. The person on the call did not know how to do this and after 15 minutes we were disconnected and no callback. Called back and finally resolved. The hotel reservation desk similarly was calling Expedia. If something goes wrong Expedia is not helpful. I will never use them again.

Horrible service, long wait times, line disconnections, staff lacks expertise, bad advice, "legalese" approach forever hiding behind nebulous policies, not client-centric, and worst of all... they don't take responsibility for their mistakes, nor do they remediate fully. End result: you are bound to feel badly serviced, disappointed, and infuriated.

I booked my flight to the Philippines last year for July 19, 2021 via Expedia with the airlines AA and Qatar airways. There was a bad weather in Dallas w/c turned out I miss my flight. So ended up canceled my trip. Then, I been communicating the airlines and I was approved for refund and that Expedia are the one will process the refund because via third party. To cut the story short, until now I haven’t received a refund because Expedia will always say, will wait for the airlines for them to process the refund on their end. So, I contacted the airlines and the airlines said, the refund has been forwarded to the Expedia. So, Expedia is the one who will forward the refund to the card I used to booked. But until now, the Expedia doesn’t do anything, just keep pointing fingers to the airlines. It’s almost a year, I don’t know, when they refund me! I’ll never used this company anymore after 13 years of using this company in every booking I need.

I booked a bucket list trip to a safari in Africa through Expedia. On the day of departure our originating flight experienced a mechanical delay. As a result of this delay, we missed all connections and the safari. At the time of the delay, Expedia was no help trying to find a replacement flight. They said it was the airlines responsibility. Long story, short, Expedia has provided incorrect information in our efforts to get refunds from the airlines involved. As a result, we are to receive a credit from an airline we will probably never fly. Also, I'm at an age that I may never be able to attempt this again. My recommendation is to never use Expedia. I know I won't. Terrible service.

Booked a hotel in Spain and had to cancel due to testing Covid postive. I "protected" the trip. The hotel said they didn't charge me and I should get a refund from Expedia. Expedia tried to blame it on the "hotel" policy and that the hotel would not give me a refund. I sent the letter from the hotel to the Expedia Travel team several times. They're still blaming it on the hotel. I have protected trips in the past and have never seen refunds or credits from Expedia.