Expedia Reviews

Booked trip to New York in November 23. Expedia changes flights that are not to my benefit without any explanation or discount. Expedia shouldn't offer flights and times if they can't honor them when booked 5 months out from travel date. I realize airlines change their schedules but Expedia shouldn't be so quick to take your money and then change your itinerary without upgrading or offering a discount.

Expedia.ca traps customers into booking, without being prompted to confirm or finalize, without being prompted for insurance, without being prompted to confirm that the booking is non-refundable, and without asking for the names of others attending. After accidentally booking, I IMMEDIATELY tried to cancel, explaining that it was an error and I did not mean to book but they simply said it was not in their hands since it was the hotel that had the no refund policy. It was the Expedia website that was confusing and misleading and they should take responsibility for their website that is a trap.

I booked a trip with Expedia later to find out the hotel is nonrefundable. I booked through the Expedia app and nowhere during the booking did it say it was nonrefundable. I never purchased nonrefundable tickets.

I booked a non refundable pet-friendly condo in Cedar Key for two nights. The non-refundable pet-friendly charge was $476.50. Two nights are $155 each, $76.25 property fee, $49 service fee, and $41.25 taxes. I booked this nonrefundable pet-friendly hotel as the charges above were stated. I then received an email after booking that an additional $90 was due, $45 per night. So after I booked a nonrefundable reservation, the property management company wanted another $90. This fee was NOT disclosed when I booked on Expedia. This is unfair billing and highly unethical.

Do not use Expedia for reservations. I made a reservation and included cancelation insurance. When I had to cancel they cancelled the reservation and also cancelled the insurance at the same time. They refused to refund because I had cancelled the insurance. $900 they still owe me. They are not trustworthy at all. Run away!

I needed to cancel a reservation for a vehicle and they will not allow that. They charge full price whether you pick it up or not. No exceptions for cancellations! I would not rent through Expedia! When I talk to Expedia they blamed it on the car rental company.

Worse place to book a trip. They never take the calls, the flights and hotel are not what they say they are in appearance. When we got to our destination it was NOT what we had asked for or planned. They will not refund ANY money regardless if you go through a travel agent or not. TERRIBLE, WE WILL NEVER USE EXPEDIA AGAIN!

I usually use the airline’s website to book my flights. However, I’ve booked few flights from Expedia over the years! What came to my attention and surprised me whenever I purchase my flight from Expedia, my seat is in the last row next to the toilet. I have had the worst experience with Expedia when it comes to flights.

This company is a SCAAAAAAAM!!!! I booked with them and when the airline canceled my flight, They refused to refund my money and they gave me the runaround. DO NOT GIVE YOUR MONEY TO THEM EVERRRRRR!!!! RUN WHILE YOU CAN!!!!

TAAP is the travel agents' platform to make travel reservations for clients that tend to go international. My client booked an 8 day Thailand tour. He booked his flights, using Expedia. We received a notice on Christmas eve at just before midnight. I as the travel agent I viewed it on Christmas day. They were informing us that the client layover in San Francisco went from 3 hours to 11 hours. We viewed other available flights, and they had plenty - one that would have been exact on what were looking for - Called Expedia, they cannot help because Eva Airlines has the money.

Expedia is offering property rental packages with hidden charges. The information says what the total charges are, but when they charge the credit card they add hidden charges. The customer service does not solve anything, there is no supervisor available and when If you want to reverse the transaction despite purchasing travel insurance, it turns out that you have to call another company. Be careful when booking with it, they do not guarantee anything.

Won't refund me my money even with proof and pictures the room. I booked. Had bedbugs. Told the hotel and Expedia and they refuse to do anything about the situation and not including almost having a homeless man try and break into my room while I was there and the manager did nothing about it.

When requesting a room at a hotel while driving, e.g. I needed something that night, Expedia changed my date requirement. When I got to the hotel, it said that the room was booked for the 18th. I checked my phone to see what I entered, and I entered it right. But Expedia just changed it for no reason. It cost me $150, which I never got back. Crooks.

I purchased airline tickets six months before COVID canceled my flights. They made no effort to try and attempt to recover lost funds. If you use this company, there is no guarantee that the service will actually occur; if it doesn't, you are out of luck. I will never use Expedia or services like it again.

Horrible to say the least! We booked a reservation for a vacation package to Montana. Needed to change the hotel only since the hotel listed was 5 hours away, 500 + miles away from the Bozeman Airport. The first call was brief as the representative gave us a number where no one answered, we tried multiple times and the call hang up itself. The next call transferred us over to the Cancellation line, even though we needed just a change in the hotel. The package was less expensive than the one we bought. Since this review is a real time review, we have been on the line for 2 hours and 10 minutes with no resolution. The representative keeps reminding us that it will be a re-book ing, therefore we would have to pay the $917 again.

I booked stay at a hotel in advance a few months back for a recent trip and prepaid through Expedia. This was my first time using Expedia. The reviews listed under that particular hotel on the Expedia website weighted heavily in my choice of that particular hotel. The second night of my stay. There was a violent assault in the room adjacent to me. I figured hotel security would be faster than the police so I called the front office. No security ever came. When I attempted a 911 call I was put on hold. Eventually I could stand it no more so I went to try to rescue the girl. Fortunately, I was able to stop the attack. Not bad for a 60 year old woman!

This company needs to have a credit line for issues that they can clearly help without a Refund or Cancellation. I made a mistake. Noticed within minutes after making it. They refused to help after a while. There was clearly ways for them to help without refund or cancellation but no.

Expedia was absolutely awful. I booked a hotel through their site. I tried to change dates, but they refused to change them without a fee based on "hotel policy." I spoke to the hotel and they said their policy is a refund within 72 hours of a person's arrival. I relayed this information to Expedia, who still refused to refund the amounts paid for the wrong dates. I spent almost an hour arguing with several different Expedia agents about the "hotel policy." I had to raise my concerns with the hotel once again, who went back to Expedia and got me the refund. To make matters worse, when I booked through the hotel directly, the rate was actually cheaper. Why would I even bother to go to the middleman (Expedia), who are terrible about refunds, refuse to work with you, and charge a higher fee for the same hotel rooms. There is no apparent benefit to using this website. I know I will never use them again.

I went into Expedia to update my email and I cannot. Why? Oddly enough, it's because I have existing bookings through Expedia. I also learned that as long as I have an existing booking, there is NO WAY to update my email address. WHAT? Is this 2023 or 1923? It boggles the mind that a company the size of Expedia makes it's nearly impossible to update one's email address while I'm spending my money by using their service. Hotels.com, owed by the same company, does not have the same limitations. In fact, I've never had issues with updating anything with Hotels.com when I've had numerous bookings at play.

Much better off using it only as a search function for locations and contacting the location directly. Expedia had terrible customer service. I booked a stay at a hotel for my wife and I for a weekend and was charged by both Expedia and the Hotel. I contacted Expedia so that they may rectify the situation and send images of my account being charged by both. They contacted the hotel and informed me that the hotel did not have my card on file and the hotel only charged Expedia. They informed unfortunately they cannot help. When I asked if they can refund me for the charge from Expedia to rectify the issue. They then said they cannot assist even though they had proof of both charges.

We booked 2 reservations through Expedia that included round trip flights and hotel to Cancun for 4 people. I received a text stating that I was required to re-enter our credit info to confirm or our hotel would cancel our reservation. I spoke with numerous customer service agents and even a supervisor who all advised me to follow the link that was text to me and re-enter our credit card information. I explained that I felt that this is a phishing scam and even received an email from them stating that there was a phishing scam going on. I notify the customer service supervisor of this email and he still advised me to re-enter our credit card information. I decided to contact the hotel directly and they informed me that this is in fact, a phishing scam, and not to add any additional information. Furthermore, they were able to confirm that our reservation was perfectly fine and no additional information was required.

In January '23 I booked a three-night stay in Vegas for November for 1,100.00 a night. At the time of service when checking in at the resort I asked the clerk if I booked direct how much would the room have been? His reply 455.00 a night. Expedia overcharged us by an extra 655.00 per night times three that's an extra 1,965.00 overall. I contacted Expedia who basically said they will do nothing about it. Please do not use this service when booking, they are a rip off. Do some due diligence! Look at their reviews. More bad than good. There's good reason for it. They are thieves. Save yourself time energy, and resources. Do not use this service. Good customer service means nothing to them, Truthfully.

I booked a 2 night stay in PHX through Expedia at a Holiday Inn Express. Paid the hotel directly and stayed one night, but found we had to leave early due to an injury my husband had. We called Expedia early in the morning to ask if we had to forfeit our second night because we couldn't stay and was told they would handle it. I also asked the front desk employee if we could check out a day early, but he was hard to understand, and not so sure he understood what I was asking. I even mentioned we could accept a voucher or credit for a future trip since the amount of the second night was not cheap. But we only checked out knowing that Expedia said they would handle it. Checked out way before check out time (9am Sat) then found out from Expedia they couldn't get ahold of anyone at the hotel so would let us know Monday. Two days later Expedia told us they couldn't help us. Will never use them again.

I made a reservation through Expedia, but did not get a receipt. I asked the hotel but they said you can only get it through Expedia. I went online and my reservation wasn't there. I used their virtual assistant which couldn't help, then a customer assistant advisor who gave me a phone number to call that didn't work. I searched for Expedia's number, but the virtual operator wouldn't connect me to anyone because I didn't have the reservation # which I never got. I went back to the virtual assistant and then a human assistant.

We booked a room the day of our travel to Washington, DC. On the drive down I realized I booked the wrong date. I called Expedia. Expedia told me they contacted the hotel and the hotel refused to give the money back. They told me to cancel online and rebook directly since it was same day. I was scared we would not have a room. I did as instructed. I then spoke with management at the hotel. They went through the records. The hotel said Expedia NEVER sent them the money. They said they would have refunded and reapplied to the correct date if they had the money.

This is a Warning to everyone who books a flight with Expedia! DO NOT purchase flight insurance. It's Bogus. The Company they use is Generali, They ONLY cover your flight refund IF it is an emergency. Not if you can not make your trip because of any other reason. DO NOT purchase insurance through Expedia. They do not explain what the coverage does and doesn't cover and then they won't tell you that it won't cover cancellation if your plans change. VERY DECEPTIVE. They will say "We Didn't say that we Guarantee you will get a refund if your plans change!"

I booked my stay with Expedia who offered a stay for $180 per night. My total to be paid at the property was $233.81. Days before my stay I was told I would be charged $292(included fees from Expedia )when I arrived at the hotel. I was then charged $336 on the day of check in and this did not include the $125 hold fee in case of damages. I was told that the $336 includes the resort fee and 16% for service charges. Upon receipt I noticed the $93 for “other charges” and asked that they be explained to me. Expedia informed me that the hotel did not honor the advertised price and that I needed to speak with the hotel. The hotel has not responded to my email in 3 days, there is no one to answer the phones so I just lose my money. The hotel was beautiful but this hotel and EXPEDIA is a rip off and I would like them to do better.

EXPEDIA IS FULL OF FALSE ADVERTISING AND MISLEADING INFORMATION! SOME WOULD EVEN SAY A SCAM!!! I have (3) 19 year old graduates trying to go support a former classmate by attending his college basketball game. I took the time to research your site and look specifically for those properties that said minimum age to check in is 18. I found SEVEN PROPERTIES IN ALBANY, GA THAT LIST 18 + TO CHECK IN... I booked the desired one only for the confirmation to say 21+. I called the other 6 and they all said the same thing. If I didn't review the confirmation and read all the small print and went off of the rules listed on THE EXPEDIA SITE, these young men would have traveled 4 HOURS to Albany, GA only be DENIED a place to stay AND NO REFUND because it's past the cancelation date.

Expedia appears to have a serious problem with customer data integrity. If your phone number is the same or similar to someone else's -- for example, if someone in another country has a phone number that includes your phone number's digits -- then Expedia's system will allow each party to have access to all reservations made on the two accounts. So when you call up Expedia, you will hear both your reservations and the reservations made by the person who has the phone number that's close to yours. In my case, this meant that someone who has my # was able to cancel my reservations. And Expedia did absolutely nothing to help.

I bought a non refundable non modifiable round trip tickets from the platform. since I couldn’t make it to the departing flight, they canceled my returning flight altogether. I called them asking for explanation, they said it’s because the tickets are non-modifiable. During the conversation the representative also pretended he could not understand me by using synonym words multiple time, and I called him out saying this is bullying your customer. he didn’t apologize or anything just kept telling me I was at fault. I was so mad. Bad customer service after being tricked into a purchase that was set up like a scam.

My experience with Expedia is extremely bad and it is better do not use longer third party when you reserve your travel. With Expedia, you have to be always be aware you can easily dump your money when you changing mind and would like cancellation. Remember! It is nonrefundable if you didn’t pay additional price for your package, insurance or any unforeseen circumstances. For me, all these travel internet companies intermediaries are no longer need, prefer contact only with hotel properties. At least you spend your money safely.

Was on hold with several departments for over an hour while they said they had no record of my $1150 credit even though I forwarded email proof. The email I received from them confirming my credit did not contain an itinerary number for the transaction, nor did another email ever arrive with more complete information. they kept asking me over and over for an itinerary number as continued to explain they never sent me one. After several escalations they finally found a record but would only share the airline ticket number associated while denying a credit saying the credit they denied having for over an hour had expired 2 days before. Completely shady and uncaring of our medical emergency. No willingness to assist. DO NOT USE EXPEDIA.

Bought a trip to Porto this year one way flight 2 months in advance with all the insurances. I had to cancel 3 weeks before the flight 'cause my brother died. I sent them a proof and they offered me half of what I paid, comes to 450.00. Sum that I never received even after many recalls after 10 months...

Do not EVER use this company to book ANYTHING! I booked a flight and car rental through Expedia. Paid car in advance. For both flight and car I purchased additional insurance. We get to Kansas City (around midnight). Mind you, we were on our way to a funeral the next day. We had been up since 5AM and were exhausted. We still had an hour travel by car once we picked up the vehicle (the reason for me paying in advance). We get to Alamo and they are closed. They directed everyone to the Enterprise counter. No biggie. I get to the desk, show my confirmation/reservation number from Expedia. They say they don't have a reservation. What? A confirmation is just that--I PAID IN ADVANCE! They can not even help me and tell me that Expedia is a third party and I would have to call them.

I booked hotel room in Washington DC for a national conference in October 2023. To hold the reservation Expedia required my credit card number, charging me ~$650 for 5 nights for the privilege. Out of my control my child became ill, and as a single parent I couldn't go, so with > 72 hours I cancelled my reservation. AND EXPEDIA REFUNDED NONE OF MY MONEY!

Do not, under any circumstances book your flights through Expedia. Nor anything else for that matter. Since cancelling our trip because of Covid in 2020, I have spent over 100 hours on the phone trying to get refunded for accommodation, credit for flights and trying to rebook another trip. They work under the philosophy that they will thwart you at every turn hoping that you will eventually give up. Why is it that the first several agents you speak to are unable to find your reservation or help you in any way but after 4 or 5 hours and talking to the 10th or 12th agent they are able to help you and all of a sudden can find your information?

I have rent a car from Expedia for a travel around DC. The car wasn't available at the time arranged. Couldn't make the trip. I chat with Expedia and they only say that they are a third party and if there is no cars available it's not their fault. I paid in advance from Expedia and the only thing they provided was a refund to be returned in 10 business days. Car rental said that as it was booked from Expedia they could not provide any solution. So, do not book with Expedia as they do not give you any support in case of any inconvenience.

I live in Miami FL, I bought a flight and stay to Santorini, specifically at the Sunny Villas Hotel, Expedia coordinated a Miami-London-Santorini connection for me. The initial flight to London was a little delayed so when I arrived in London the flight to Santorini was already left. At the London airport they helped me with a connection, but the closest was London-Munich-Athens-Santorini. Finally I arrived at the hotel at 1am in the morning, a hotel where there was no one to receive me, which was closed and without reception service, and at that time in the morning I contacted Expedia but they said they couldn't do anything.

When I arranged for a flight and rental car "bundle" with Expedia for a trip to Portland OR, I was told that I would need to present a driver's license and credit card with "sufficient funds" as a deposit in order to actually get the car. But Expedia never indicated what they thought was "sufficient". (My MasterCard had $125 credit which I thought was sufficient, over and above the $436 I had already prepaid.)

I initially booked a cruise online with Expedia, made 2 payments, through their payment site. I tried to make a final payment since last month and a error message is given on their end. They do not have USA representatives, and I have been disconnected, transferred, etc. So I have to give my Credit card information over the phone to Asia Pacific representatives. I will never use Expedia again.

Worst Management and Customer Service for an apartment that I've had in 20 years of travel. The lister is GlobalStay but they use Expedia and Expedia allows them to continue even though their reviews on Expedia and their ads are lies. Look anywhere else online and you'll see the REAL REVIEWS. Expedia does not care and will not do anything about them. Therefore I have to assume that Expedia is fine with the following treatment, lies and threats, to their customers. I will never trust them again after this. Any company that allows another company to use their services and then to threaten their customers is not a company that I want to deal with again.

Expedia is horrible. Never again would I book through them so I booked a flight and hotel then they canceled it but didn’t refund me so I called the bank and was told to call Expedia. Response was, "Oh they canceled it because that flight is booked" but then I asked her, "Why is it showing it’s available?" So now I have to wait until the payment is posted to my account in order for me to get my funds. The lady accent was so strong somehow was getting agitated because I didn’t answer her. Customer service sucks and she was most likely working from home because it was loud in her background, very unprofessional.

I was online through my phone and going through booking process, but when I saw charges on bank, didn't add up, so I downloaded receipt and the room was over $20 more than it said on website and the insurance was doubled. That wasn't what I clicked yes on.

Expedia was devious and booked a straight flight to Cozumel about 4 hours and with 1 hour exchange. Then without making it obvious they gave us a 3 exchange 4 hour flight time with 14+ hours layovers for the return flight. We have 2 children at 5 and 8 and this will be horrid on them. The worst part is we realized what they had done over 1 MONTH before departure and the SW Asian customer service reps REFUSED to change anything in the slightest manner, that is without about another 700-1000 dollars rip-off fees when there were actually where many open flights. I swear we (4 adults who regularly used Expedia) will NEVER—EVER use Expedia again. Goodbye heartless JERKS at Expedia. We hate you all now.

Our flight to London from Philadelphia was cancelled and because I needed to leave the date the flight was cancelled, I had to re-book and it cost $630. I tried contacting Expedia and they never did anything. Also associated with them, I bought flight insurance (cancellation and interruption). This insurance was on Expedia's website, AIG. Stay away from them because they did nothing as well. After my return I tried reasoning with Expedia and for 2 hours only received I'm sorry we are just a travel agency. Well, they are a worthless travel agency, and are of no help whatsoever. And so is the insurance company they conspire with. Both are England based companies and are anti-consumer. Stay away from them. NEVER buy their products. I will never step foot in England because of these crooked companies. If I could give a zero rating I would.

Good service unless you happen to hit any snag whatsoever. Almost impossible to speak with a human. Chatting is robotic and again almost impossible to get a human. When you do contact a human, they are not helpful and just deflect the problem back to you. You’re helpless because the airlines tell you to go back to Expedia, I horrible experience!

I thought Expedia offered lowered or fair pricing on hotels. The booking I received at a NYC hotel was 40% HIGHER than the rate at the actual hotel. When I tried to change the reservation to take advantage of the better price, not only was it impossible without cancelling the whole of the reservation, but Expedia charged me an exorbitant cancellation fee... on top of an already overpriced hotel room. It was an expensive lesson in NOT using Expedia for travel.

Hey guys, honesty i'm very disappointed since I still have tried to continue to work with Expedia even after they charge me breakfast $150 for person, what was 2 person = $300. And the hotel actually didn't have this option and I need to pay extra in the hotel. Even after I complain and everything, they never give my money back. After I had more 2 problems with them and never was solve. Honesty I will delete my account and never ever use this app anymore. Just headache.

Expedia booked two different lodgings for the same night and never though to give me any warning of the problem. As a result, Expedia billed me for a no show. They refused to refund my money. Expedia Customer Service was completely unhelpful, promising to get back to me, but never did it. I will never be using their system again.

I thought Expedia gave good rates but they over charge and then when you find out you've been over charged they want to charge you half the hotel fee to cancel. SO never, ever book thru Expedia. You will find better rates anywhere else or direct with the hotel.

I needed to change the email on my account and the only service is available is a virtual agent, which is only interested in booking you travel. I tried other avenues such as email, I called and again no support. Horrible way to do business.

On several occasions after booking flights through Expedia I have had to cancel. I was given a "credit" for the amount at issue, but when I attempted to redeem the credits they were essentially worthless. For example I booked a trip to New Orleans once that cost roughly $600. Had to cancel. Two days later I tried to rebook that, for a week later. Went on Expedia and found the SAME flight, same times, for exactly the same price. Called Expedia (as required) to use my $600 credit. Was told that credit could not be used on "that kind of fare." It was of course exactly the fare I'd used for the original purchase. They then offered me multiple New Orleans flights on the same days for $1400+. Of course, the only sensible thing to do was buy ANOTHER $600 fare. This has happened repeatedly, in various forms.

I booked a flight through Expedia for travel on Thanksgiving 2022. Unfortunately, I got Covid days before my departure and needed to cancel. They told me I had a year to rebook travel. Now it's September 2023 and I'm ready to rebook, but they tell me my credit has expired. The one year starts from the day the flights were originally booked (so if it was more than a year before, you don't even get a credit). They're completely unapologetic about the miscommunication. Even though they say you have a year to rebook, they say it's the customer's job to read all the pages of fine print.

Paid in full for a five day stay months in advance. I show up to the hotel, and they had cancelled the reservation because I was late checking in, and after speaking with the manager he assured me they did not take any money from Expedia. Expedia says they refund anything hotels don’t take, but they have chosen to pretend that the hotel is keep the money for a stay they didn’t keep booked for me. Zero integrity after years of spending thousands of dollars with them every few months.

I booked a property with Expedia after I paid $2,255. I received a message saying this property was unavailable for my chosen dates, but the money had been taken so I canceled to get my money back but only received half the money back. Was told the property was available and to rebook, I did only to receive a message from the Host/VBRO that this booking was cancelled, so I ask to be refunded my money and I would make other arrangements, the Host said I would get a full refund only to change their mind and refuse to give my money back. With 15 communications, I still have not been reimbursed.

Booked a hotel, requested 2 adults, 1 queen bed, pet friendly. Upon arriving at the hotel we checked in and went to our room. The room had been changed due to Expedia requesting a handicap room which we did not request so in order to accommodate that request we were put in a smaller bed room. The hotel also let us know the room was $119 and not the $145 price Expedia charge and the pet charge at the hotel was $10 and not the $20 Expedia showed. The hotel changed the price on the room for us and didn't charge for our dog but didn't have a queen room to move us to as they were booked solid due to college football in that area.

Expedia clearly advertised that hotel had free breakfast. I have 2 screenshots to prove it but they don't want to compensate me.... this is false advertising! They changed the information after I reached out to them about the situation on the day of the check in. They didn't want to provide a credit and said my screenshot are not valid! It's difficult to fight against large company like them!

In June I booked an "extra leg room" seat for my wife and I for an upcoming trip to Mallorca Spain. Three days before the trip, the airline calls notifying me that even though I have the seats reserved on an Expedia receipt, the airlines have cancelled my extra room seats because Expedia did not pay the airline. Three plus hours later (I timed it) and escalating the call to "a supervisor in the Midwest named Tammy" Expedia did NOTHING to rectify the situation and own up to its error except to say "SORRY SIR, I CANNOT MANUFACTURE MORE SEATS FOR YOU". This was to be a very big trip for my wife and I and Expedia did its best to get it off on a sour note. Expedia please try to realize when a customer contacts you and spend THREE HOURS trying to rectify a situation that it just might be somewhat important to them. To take a cavalier attitude and do NOTHING is unacceptable. SHAME ON YOU EXPEDIA!

I got into a car accident on the way to my hotel. After I contacted Expedia about my booking they gave me a full refund even though my booking was not eligible. The whole process took 2 minutes, they were quick, helpful and professional and understanding.

I made a car rental reservation through Expedia with a scam company by the name of "Rent a Car for Less". The fees this scam company tried to charge me amounted to 4 times the amount quoted on Expedia.

I used Expedia to make a hotel reservation in Portland Maine for one night in August 2023, for 3 adults in one room with 2 queen beds and a sofa bed. Expedia confirmed this in writing. On arriving at the hotel after driving all day, the hotel said they had my reservation for one room with 2 queen beds but no sofa bed, and in fact they had no such rooms in their hotel. Showing them my printed reservation from Expedia, they agreed the reservation included a sofa bed but said they simply had no rooms like that.

I booked a hotel as 4 stars and that’s what I paid for, we went there, there was a huge sign at the lobby saying 3 stars. We ended up having to pay extra for basic things even a safe. I booked a return international flight and both ways were disasters. We ended up paying an extra $500 and on top of it. The staff is incapable. Their service is ** and they do not do anything to compensate for their mistakes and mess ups. All they say is “They're sorry for the incovenience” when they have advertised false pricing and information. Don't book with them.

I bought an all inclusive package and only when I arrived at my destination I found out that transport to and from the hotel aka shuttle was not available. This is ridiculous and absurd. Imagine arriving to your destination, tired and restless only to find out that no car or bus is taking you to your hotel and you have to find your own way with a taxi or bus. Shame on Expedia.

I had to cancel, and the trip insurance did not work with Delta, which is one leg of the trip. Unfortunately, the penalty and the insurance or greater than the price of the ticket. God in heaven don’t use them.

Booked flights and added perks for 1 free checked bag and immediate seat selection. Didn't happen. In trying to straighten out to get a refund for the additional charges, this is one of their responses during my inquiry. "Upon checking the include on your ticket is you free select a seat and you only have carry on bag." Say what? Waiting to see if a refund shows up on my credit card. My advice is use site to find flights but book thru airline. Airline powerless to help if booked thru 3rd party. Live and learn!

Like someone here said everything is fine while buying from them but problems starts when you want to do some change or get money back even you paid extra for that, they always say that's airline policy. Is anyone here tried to contact Federal Trade Commission about Expedia?

Expedia is leading customers to believe that this is an upscale mountain resort and IT IS NOT! Because the hotel is under construction the pictures on the site ARE NOT the experience you are in for. The "Lobby" is a converted suite that is basically the convenience store, breakfast area, and staff breakroom all in one. If you are lucky enough to get a parking space in the garage (Maybe 30) don't plan on getting out easily. Otherwise, you have to park a 5-minute walk away and pay $45 a day.

You get that great room rate but is it in fact the same room when you arrive? Is it paid for? You may think so but BEWARE!!! They changed my room AND the Hotel charged me an additional $115 basically because Expedia and the Hotels are not in sync and honest contractually. Is your reservation refunded if you cancel? My Car refund was denied!!!

I had gone with and talked with Charlotte ** about a cruise. It ended up I didn’t go on the cruise but I continued to get their catalogs. I asked them to stop sending them in June and they don’t stop. I will get them two days in a row and some are as thick as a phone book. She told me I was being rude when I told her she might ask her customers if they want this mail sent to them. I can’t reach Expedia Customer Service. I can’t talk with a person. I can’t imagine actually booking a trip with them what would happen. And from reviews on sites that review companies, it’s sounds horrible. And the Expedia.com doesn’t allow reviews so whatever ones in there are probably from people who work there. What a waste of paper!

I'm shocked that they are still in business. While easy to book, customer service is a nightmare. No accountability, incompetent, abusive! They sell you things and leave you to fend for yourself. They make horrific mistakes and do anything in their power not to make it right. My experience with them brings tears of anger to my face, surely, for many moons to come.

I currently have $3,424.90 in rewards cash that they will not allow me to use because I can’t transfer it to my other email account. Poor customer support and the inability to reach an actual human being that can help! I’ll never use them again!

We booked a trip through Expedia. When we arrived the hotel we booked was closed for renovations. It took an hour to reach Expedia. By then we had to book somewhere else for double the price. Expedia was not concerned at all. They gave us a refund for the trip and since it was a package told us how much we were getting which was only half of the cost of the rooms we had to book somewhere else. They blamed it on the hotel which was Days Inn in Memphis Tennessee which is horrific. I tried to reach out to them by live chat and they couldn't care less about your problems. They are making reservations without checking to be sure the hotels are open. They just want your money. Do yourself a favor and do not book with them. Read all reviews of hotels. They make you think they will back you but they do not. You will be left stranded like we were.

Due to a weather, our flight was canceled. We called Expedia multiple times to inform them that it was not our fault and requested that they either book us another flight, follow up on our hotel reservation, or at the very least refund our money. However, they did not provide any of these services and did not even follow up properly. Every time we called, they simply told us to call back the next day for a response from the hotel. We even offered to pay for another flight ourselves, but we have to know our room still is available or not? Or if it is not can you provide us another room? They insisted just wait.

We booked a hotel in Cancun and airport shuttle through Expedia.com for 07/23/2023. Our flight was 1 hour late getting into Cancun airport. The shuttle never appeared, “apparently” it was there before and left. We had to pay for a taxi to get to the hotel. We paid in full the shuttle service (Speedy Shuttle) through Expedia. Expedia “tried to contact” the agency in Mexico and allegedly claimed that the “agency denied the refund”. Never again will we go through EXPEDIA. Terrible customer service, we couldn't be more vulnerable.

I booked a car through Expedia for 8-11-23. They gave me a rate for SIXT rental car company. Our flight with Allegiant was 2 hours late getting into Nashville. Went to the Sixt counter and they were closed and nobody down on the lot in the garage. Nobody in their shack. I had to rent a car from Budget. I paid in full the car with Sixt and they denied me a refund. Expedia said sorry, they won't give you a refund. Never again will I go through EXPEDIA. THEY SIMPLY DON'T CARE ABOUT THE CUSTOMER.

We booked 4 hotel rooms on Expedia. For 08/12/23. Got to the hotel and 2 of the rooms were canceled without our knowledge or them telling us anything. The price for the rooms was wrong and they required a deposit before they would rent you the room. None of this was available through the website Expedia.com. Expedia charged my card for all the rooms and refuses to give me my money back. They want to give me reward points. Called customer service and spoke to a foreign gentleman who was no help and couldn’t understand basic English. He was useless. I do not know if they are an American based company but they are Hiring the bottom of the food chain. He was about as helpful as chewing on crayons and eating glue. I would not use their company or their services if they paid me to do it. My dog could probably run a company better than this retard.

I have used Expedia for years and never had to contact them before, but when I needed their help, wow, what a mess. First of all, my flight to Europe was delayed causing me to miss my connecting flight which resulted in me having to stay 24 hours in a foreign country and pay for a hotel where I was supposed to fly into and now couldn't use. Therefore, the first day and a half of our vacation we were enormously stressed and sleep deprived.

I booked a trip package with Expedia. It was a 3 night, 4 day trip to New Orleans. We were able to cancel up until Aug 5th. Our trip was to be from August 8th to August 11th. The package was using Delta Airlines for the Toronto to New Orleans and Air Canada for our return. 8 hours before boarding we can an email saying Delta flight has been cancelled and rescheduled for the 9th. We had to cancel the hotel and now lose a day. NO one is willing to extend our trip to the leave on Saturday instead of the Friday. We paid for 4 days and 3 nights but are getting short changed.

They arbitrarily change your dates and leave you without a refund or a place to stay. Then they will not even speak to you about the problem. For a company with the age and standing of Expedia to resort to scamming customers is very disappointing.

Theft is what my experience amounts to. Theft and incomprehensible idiocy. We were traveling home to California from Indiana via car, and taking things in a spur of the moment manner, not really knowing exactly where we’d need a hotel each night. Do each day we’d drive and then by late morning we’d see what hotels were in the area we then knew we’d be. So we’re in western Iowa on the 29th of July and decided we’d stay the night in or around kimball, South Dakota. Plenty of hotels to pick from. Found one on Expedia, and it was a pay at hotel deal. I checked the email confirmation and it said 7/30 not 7/29. Hmmm, that’s weird and not right since by 7/30 we’d be somewhere in Montana.

Booked and paid for a rental car through Expedia. Took $40 Uber to airport to pick up rental car. Instructions were to show driver's license and the card used to book car at time of pick up. Rental car company would NOT rent me the car because my card was a debit card and not a credit card with a $500 balance available. It said that their policy was to not accept debit cards for deposits. I asked for a refund and was told to call Expedia for a refund. Upon calling these criminals, I was informed that my booking was non-refundable and I would not be getting my money back. I explained to them that the rental did NOT happen by choice of the car rental agency. Was basically told, tough luck. Now I am fighting with them to get my money back AND THEY ARE REFUSING. User's recommendation: NEVER BOOK ANYTHING ON EXPEDIA.

Expedia offered a price for a 2-night stay which it advertised included Fees and taxes. When the confirmation came to my email additional taxes were added to the original price I agreed to pay. When I called to cancel my reservation they told me I would have to pay a one-night early cancellation fee.

Their app doesn't work. It doesn't recognize the booking reference that Expedia sent me. I could view my reservations on the laptop but not on my phone. Even the link to reservations that they sent to my phone did not open, and the message I received was that I was offline and needed to check my internet connection. Well, I was most certainly online, sitting next to the router and using the same internet successfully on my laptop. It also takes them forever to send flight and hotel confirmations: on the next morning, I still don't have a confirmation for a flight +hotel combo I booked last night. I still hope that it arrives at some point today.

DO NOT USE EXPEDIA FOR TRAVEL RESERVATIONS!!!! It's been years since I did so...and clearly things have changed! Expedia has refused to refund an $8000 reservation I made 2 weeks prior. The room was booked for a year later! The convention we were traveling for moved from Virginia Beach to Orlando so we had no choice but to cancel. I thought it would be no big deal given the Oceanaire in Virginia had confirmed a 3 month cancellation policy for the room, which then becomes non-refundable. But, nope. Expedia said it was the resort's decision and the resort said no. The Oceanaire Virginia Beach said it was Expedia's decision and Expedia said no. This is awful. Am I seriously just out $8,000?!?

We were told in an email from Expedia that they would refund $481 to our VISA within 15 days after an unsatisfactory experience. Two months later no refund, lots of stalling. We do not trust Expedia. Gene

When you rent a car from Expedia you will get a reservation confirmation with a total amount of the rental and under the total amount it will say "all taxes and fees included in the total amount"... Well, that is a LIE. I was charged over $125 MORE than my reservation amount that I agreed upon and when I reached out to expedia to be compensated for the overcharge, they told me that their policy is that they are not responsible for any other fees, taxes that the car rental company charges above the fee you agreed to with Expedia and that they will not honor their reservation total. Expect to pay way more in taxes, fees than what expedia tells you!!

I had rented a car from SIXT for Chicago and my plans changed. I tried to modify or cancel and Expedia said I could not without a $100 cancelation fee. I have never been charged a cancelation fee. The only way to communicate was through the Chat Bot. I reached out and a rep on the Chat Bot for Expedia said that they would cancel and I would not be charged the Fee. I said great because otherwise I would just keep the rental and see if SIXT would prorate once I returned the car for the day I wasn't using. Expedia did cancel but still charged me the $100 fee even though the rep said otherwise. I finally was able to talk with a supervisor for Expedia that apologized but his hands were tied and I would still lose my $100.

I have been calling trying to redeem an airline credit since May. I was told by a Expedia agent I could use it when I was ready. I called before the credit was to expire and explained I was not ready to use the credit due to Covid cases still being high. Now that I’m trying to redeem the credit the past 3 Expedia agents have not been able to help me. One of them told me a flight specialist will contact me regarding my case. It’s been almost 2 months now and I have not received a call or email. I am now looking to book through other agencies like Orbitz or Priceline because this experience has made me not want to purchase through Expedia ever again.

Expedia do not reimburse your money back. I went to make a hotel reservation and the system made a mistake on the date (It may be even on purpose). When I realized it, I went to change the date or cancel the reservation and I could not do that. I spoke with someone that practically said, "Sorry you lost your money." Be careful. Expedia do not care. They got your money. I bought the insurance AIG and again no money back. AIG says the only excuse I have to get my money back is if I got sick and I have a doctor's note. Almost $500 I lost with this dilemma and a huge headache. I work so hard for the money, and I never use the hotel and they stole my money and there is nothing I can do. Such a white-collar robbery. I even went through my credit card to get my money back and nothing. "DO NOT USE EXPEDIA TO YOUR RESERVATIONS OR AIG INSURANCE. YOU END UP LOSING YOUR MONEY." Trust me. They do not care.

They refused to refund me when I booked a hotel that had maintenance issues that forced us out early during our stay. I only asked for the time I was unable to stay at the hotel to be refunded and this was not done. I was offered instead a $15 credit to use on their site which did not begin to cover the amount I lost out on. Do not use this service. You can not talk to a real person. Only a chat is accessible & I am almost sure it was a robot.

I went to rent a home from them. I entered the dates, my CREDIT CARD info and submitted the request to book. I got a confirmation screen. This was a very busy time of year so I did not pursue any more rentals. The next day I found out they rented me a house that was not available!! I lost out on the other rental homes and they did nothing to clean this up. I am contacting my bank, and credit card company. The owners of the house said the house is only available for 30 day rentals. I was looking for a long weekend.

After a couple hours they resolved my refund.

I recently rented a car at Pisa airport in Italy through Expedia. The car rental company was called OK Mobility. The car rental company's agent denied my rental because she was mistaken about the documents required to do so. I addressed this problem to Expedia sending them the rules and regulation for rentals on the car rental website to show their rental agent had made a mistake. Expedia never attempted to correct the problem properly and answered my many attempts to contact them with the vague answer that they couldn't change the vendor's decision. I was charged the full rental although the fault was clearly the vendor's and Expedia in no way took responsible or refunded money to me. Lesson here, always rent directly from car companies because Expedia will not hold their vendors accountable and refund your money.

They're impossible to get ahold of to start, the only way I could get through about changing my hotel booking was through a website messenger on their Hotels app. My agent was named Jomari, and said they could refund me or change the date if they got permission from the hotel to do it. They said they called the hotel, and the Hotel declined the request. I called the hotel, they said no one called but the Hotel has no control over refunds, because I booked with a third party (Expedia)... okay. I got back on the chat, with a different agent named Charina, and asked them to get ahold of the manager at the Hotel who said they'd be happy to talk with an agent to change the dates or refund.

I went to Cedar City, UT for the Shakespeare festival. I booked 3 nights at a hotel through Expedia, and paid in advance. I got written confirmation from Expedia, plus a receipt. When I showed up at the hotel, the hotel said it had no reservation from Expedia. Got on the phone with Expedia. After an hour and a half, Expedia found me another room in the city, but at a hotel that had lower customer ratings (even though the Expedia agent told me that it had higher ratings), with no accessibility for my handicapped wife (our original room did have accessibility), and in many other ways the replacement hotel was worse. Followed up with Expedia the next day, and "upper management" said that "mistakes happen."

Updated on 07/18/2023: Expedia’s “Cancellation Available” means $50 Cancellation fee! Don’t let Expedia’s phrase “Cancellation Available” mislead you when you rent a car. The phrase “Cancellation Available” doesn’t mean that you can cancel without a fee. It means that you CAN cancel but you will pay a $50 fee. Even if you try to rebook with the same company for a different day, you will pay the $50 fee. And if you no-show for the date and time of the reservation, you will be charged the $50 fee. If you don’t see the phrase “FREE CANCELLATION”, you will pay the $50 cancellation fee. Don’t be misled! I just lost my $50!

We booked a family trip to Disneyland using Expedia and a travel agent. The flight got canceled last minute (NEVER fly Air Canada) and when I called Expedia to help with finding other flights, they did not help at all. We ended up having to cancel our entire trip. Absolute devastation! When I called Expedia again to have them cancel the hotel and Disneyland tickets, they refused. Expedia is eager to book trips and take your money, but are not there to help when things go wrong. I will never use them again to book big trips.

I would not book through Expedia nor another third party travel agency again. I had trip protection through Expedia, yet I had to contact the company and spend hours waiting on the phone or in a virtual chat for my trip protection to proceed. I was only refunded by the car rental company after an original denial and a second attempt when I asserted I would not use Expedia again. Despite having trip protection, I was only able to receive a credit for a return flight that I had to cancel due to a cancellation on my departure flight. Expedia was not helpful in rebooking upon cancellation and finding another flight last-minute at a reasonable price so my entire trip was cancelled. Also, Expedia said they would cancel my return flight when I contacted them over the phone, but I was marked as a no-go by the airlines.

I purchased Business Class tickets a few months ago on Expedia. At the time of booking it said to give it a couple hours before picking our seats on the airline sites. The AIRFRANCE site worked beautifully. Picked out our seats in Business class and then Delta. Our flight from LAX-BOI we were in First class but the first leg of our trip, BOI-ATL we were in economy. I called Expedia they told me they were only allotted so many first class seats and to check back. In the meantime on Delta I paid to upgrade to Economy+.

I inadvertently booked a flight for my son on the wrong date and didn't discover the error until he pointed it out to me several days later. I connected with a live agent (shout out to Jay Ann) who was polite, professional and friendly after a short wait. She was able to resolve my issue while I was on the line and sent me a confirmation e-ticket to my email. Alleviated a ton of stress for me.

I'm giving a 3 star, because Expedia has always been great with us. Fox/Europcar rentals receive a 1 star. I am hoping that Expedia will compel companies that it partners with avoid deceptive business practices. We recently rented a car in Costa Rica. Europcar listed a very competitive price, well under the other rental cars in the area. What Europcar did was to list the vehicle without the obligatory rental insurance that is required of all tourist drivers visiting Costa Rica. It is not fair to place prices like that in order to trap consumers into choosing their company. People have budgets and we took a $300.00 (about) hit to our budget that we weren't expecting. We were able to absorb it, but after reading MANY reviews from Google Reviews it seems that others have faired worse with Europcar's deceptive business practices.

I was encouraged to make reservations for a room through Expedia for the Washington Plaza Inn, Washington DC by this hotel. I was promised by the hotel and Expedia I could cancel the reservation which I needed to do 2 weeks in advance. I spent 2 hours attempting to do so through several websites and telephone numbers each provided by Expedia. Each agent and website response was that my itinerary #, email address and last 4 numbers of my credit card were all incorrect, I was able to cancel the reservation by contacting my billing credit card company American Express sky miles within 5 minutes. I am curious. Do hôtels receive à fee from Expedia if reservations are made through them?

Had confirmed reservations through Expedia for a party of 5 (my Son, Daughter in Law and three grandchildren). They arrive at Atl airport and are told two of them can't fly because Expedia did not electronically transfer their tickets per JetBlue agent. My son has to purchase tickets on another airline $560 last second. Next flight was FLL to Exumas... again confirmed reservations 3 of 5 are denied boarding.

Don't pay extra for tickets that you could make changes to. It's a scam. Expedia has no intention to help you change anything. Made me wait 24 hours to find out that I need to wait another day. Same story next day too. Expedia just wants you to give up.

It is not worth it to book through Expedia, just go direct through the airlines. I lost $650 in travel credit from booking through Expedia instead of using WestJet directly. The mixed messaging through Expedia Customer Service caused so much wasted time I finally gave up and posted here. Every time I called in, I spend over an hour on the phone and at the end they said they would call me back. Those returning phone calls never happened. The whole process of using credit from a canceled flight was not simple. I had to keep track of everything myself. They never had my information, the wait time was extensive, and some of the customer service reps I found to be rude on the phone. I have quite a bit of patience and believe you catch more flies with honey instead of vinegar which some of the customer service reps didn’t subscribe to. The ones that did I believe were handcuffed by the internal Expedia systems.

I booked a reservation for this hotel through Expedia and accidentally selected the wrong date. I caught the error immediately and contacted Expedia. I was told I would have to pay an additional $191 to change the date. They said it was the hotel's policy. I called the hotel to see if they could assist and they said that it was Expedia's policy as well as hotel's, but Expedia likes to just blame the hotel. Called Expedia back and they said again that it is the hotel's policy. Somebody is lying and nobody would make this right so everyone gets bad reviews. Whoever is behind the policy, it seems very unethical. The worst part is that I was just trying to book a hotel so I could attend a funeral. I ended up canceling and losing the money instead of paying double.

I rented a car through Expedia to pick up at the airport, instead I had to take a shuttle to a very dubious car rental company named Priceless which has 1 star Google reviews with all types of complaints, their cars are in very bad conditions and they charge me more than what Expedia had contracted me for. The car had a low battery key and and locks would not work remotely, alarm beeping with key not found fault and still managed to run, the car would vibrate at 50 miles per hour, I saw people complaining and exchanging their car for similar issues and they would get an even worse one. Do not rent a car through Expedia.

Expedia makes reservations for cars that don't exist. We made an online reservation for a car for a week, we're sent an email confirmation, only to be told there were no available cars when we went to the rental agency. Lost 45 in cab fare. Got back home, made a reservation with an agent, THE SAME THING HAPPENED. Expedia took no responsibility. Just kept repeating "The order confirmation showed it was successful." The woman we spoke to at the car rental agency said Expedia doesn't have any idea what their real time inventory is and does this frequently for car rentals, airplane and hotel reservations. This company is a disgrace.

For 2 days and still on hold now for 2:18 mins. Trying to use a credit they owe me and still no flight plan together. They also double charged me. I proved it to them and no refund for the double charge. Worse company you can travel with. I would not recommend using this company for anything. Try other travel companies.

Regarding itinerary ** for Extended Stay America Suites Milwaukee Waukesha. I booked this hotel and wanted to cancel it four days before the booking date, June 16, 2023, but Expedia said I could not. I chatted with the virtual agent, and he disabled it so that I couldn't chat. This doesn't seem right. What is my next step? The total cost was $236.12. I have been using Expedia and thought they were a company, but I was wrong. They sent me a security code for verification, but when I put in that security code to confirm, the message was, "Something went wrong." Is this something that I can report to the Better Business Bureau?

I made a reservation for a hotel. The online picture looked great. The real picture was of a clogged stool in the bathroom and bugs crawling into the laundry room. I immediately turned around and asked for a refund from Motel 6. They said I have to call Expedia since I booked through that company. Took hours and hours to no avail. Expedia stole almost $200 from me. I still seeth when I think about the dishonesty. This is a scam operation.

They are all from the Philippines so have no idea how to do anything. They will ** you over and then hang up on you. Their customer support is garbage and best believe that if you have any issue, they will screw you over completely.

Rented a car thru Expedia. Catania Airport, Sicily. Expedia offered Car rental company Autovia. They are a scam. Expedia collected my $ and I never was able to get the car rental. No refund, Expedia just doesn't care. Worst consumer experience. Avoid Expedia for car rental and be careful about Autovia or Ecovia as they are a scam.

Was told by a travel agent Expedia cruises was having a 3 day sale in a few days, waited,.... Sale day comes, the day before the sale goes active, the company for the identical room,.. Increased the price 1200.00. Everything was identical, how stupid do they think the public is, this ignorance towards the consumer is reckless, it totally turns me off to the cruise.

Portland, OR to La Guardia, from booking to acquiring Itinerary # Was the lousiest experience I have had in a very long time. Someone really needs to put Grand Ma & Pa who has never booked a flight and watch what they go through *without helping them at all through the entire experience. I had to go to my bank account just to confirm the purchase. The first attempt all I saw was a seat purchase refund +$26 credited to bank account. The second time I still had to log in to bank account to confirm the purchase, x6 pending deductions listed, what the hell is this? (rhetorical question) No thank you and never again. No explanation required. ~Fini x2 $3k tickets to Korea will be booked elsewhere. TYVM!

I PURCHASED A CAR RENTAL FOR THE DATES JULY 19-22-2023. THE SITE CHANGED the dates to June 4th to eternity. I called Hertz, they said they can change the pickup date just contact Expedia. I was not to hang up until they contacted Hertz. After 2 hrs online and on the phone, they said they had to forward the issue to their specialist claiming there was a problem with the rental. They would contact me within 24-48 hrs. I gave them a week. No calls so I contacted the support online and they confirmed all of my info and that I was not canceling just changing the pickup date. They would get back to me in a few more days. It is now the day before the pickup and Expedia never called and now I have to pay for two separate rentals.

Booked a flight through Expedia. Philippine Airlines changed the flight to cause me a 34 hour layover. Received email saying I can change or cancel. Cancelled through Expedia agent. Contacted them weekly to ask about refund and they have same reply. “We are a third party and must work with the airline. Please be patient.” This experience has been a nightmare. Will never book flights through Expedia again. Stay away!!!

I have been booking hotel rooms for the last 8 months straight using Expedia & for the first couple months they always gave me options with 10%-20% off but the longer I used them those deals disappeared & became obsolete. Blaming the hotel for the prices & fluctuating prices. In the beginning I was able to get the room with a discount for total of $81 during the week. & $93 on weekends. After 2-3 months the pricing kept going up. Now they often charge $91-$103 weeknights & 114-$124 weekends and quite a few times the hotel didn't receive the booking & Expedia wanted to take 7-10 days to refund my $.

Don't ever use Expedia, they will rip you off! Used Expedia for a hotel reservation. Driving from DC to Boston we got to the hotel late at night only to find out they will not honor the reservation. Had to get another hotel late at night and pay for. No refund was ever sent to us. We got ripped off, don't waste your money, otherwise take the chance.

I had a two night stay at the Hampton Inn East Hartford. I first called the Hampton Inn up and they stated I had to go to Expedia to make the changes. I called Expedia up and they stated they could not make the changes even though the website stated changes could be made. That being said, my wife and I decided to stay the second night. On the morning of 'first night I got a call from the front desk when we would be leaving that day. I told the receptionist we had a two night stay. She stated that I had canceled the second night and I had to check out that day. I called Expedia and they stated I could not get the second night refund!! The Hampton Inn stated it was Expedia' fault and when I called Expedia they stated it was the Hampton Inn's fault. Bottom line, both parties would not assume fault on what had happened. I will never use Expedia or the Hampton Inn again.

I rent a car through Expedia.com for 4 days to Colorado and they charge 21 dollar a day and 12 dollar for car insurance, when we arrive at the rental car office Nu Car Rentals-Den 18121 E 81st Ave Commerce city, CO 80022 they charge me again for car rental, car insurance, fees for who know what! Like Tx not even know what it was $47.96 SLI $59.64. Long story short we end up paying at the car rental 385.13+$300 dollar fee returnable when we bring the car back! So we end up paying for the 4 day car rental 285.00 + the 148.13 to Expedia! That’s a total of $433.13! For 4 day car rental!

I booked a hotel online with these people for a specific date, when everything looked good in the review process of my reservation, I submitted the booking, only to get a confirmation email, from Expedia, for a different date, then the one I originally picked, I contacted them right away, and they said they would have to get in touch with the hotel, to get the date changed, then they said, the person who can change the date was out, he wouldn't be back until the next day, so I waited, the next day came, and Expedia, said the hotel couldn't change the date, I knew they were lying!! I lost $175.00 because of them crooks. I highly recommend staying away from them!!

Dear Expedia Customer Service Team, I am absolutely livid and outraged by the utterly appalling service that I have received from your company with regards to my recent flight bookings. The incompetence and deception that I have experienced have caused me immense frustration and inconvenience for my trip from Vancouver to Albany on April 19 and then April 23 from Boston back to Vancouver.

This company is so inconsiderate. Their actions are disgusting. They made the mistake of changing the order of my name, making my LAST NAME and FIRST NAME switched. Thanks to them I have missed a flight and have to wait 7 hours for the next flight. Not to mention the customer service has a very bad attitude and made me wait for 2 hours to change the ticket name.

Booked 5 day car rental with Dollar through Expedia. Pre paid $206 month in advance. On arrival at Dollar rental car counter at airport, was told they don’t accept my card. Same card I prepaid with on Expedia. Had to go across to Enterprise and pay double. Immediately called Expedia on phone. Customer service representative told me I would have refund in 7-10 days but probably in 24 hours. Contacted another agent next day to make sure all was proceeding with refunded. Assured again. 5 days later I spoke with CSR via chat window. Was told there was no record of cancellation, refund processing, or of having spoke with any other CSR. Again told refund was being processed. Bottom line, shouldn’t have been allowed to book and pay for a rental car with a company that doesn’t accept card used at time of purchase. Definitely should have competent or at least honest CSR employees. Never, ever use Expedia again.

Expedia is the worst flight booking experience I ever had in my life. If for some reason the airline changes your flight schedule you are totally screwed up. The airline will not entertain your call because you booked via a travel site and Expedia has no responsibility in getting you alternate flight options. Basically your travel plans will be messed up and you will lose your money. Stay away from Expedia. Not sure how this is a legit business in the US.

Omg Expedia got me really good. Last week we tried to book a trip. The transaction was declined. Ok, guess it wasn't meant to be. Ever since that day, both Spirit Airlines and Frontier Airlines have been charging for flights. This is all the fault of Expedia and I WILL have this fixed and will never use them again. What a mess. I'm on the chat with them currently and their customer service is terrible!

I booked a two night stay at an airport hotel in Charleston S.C. March 3rd. I got the confirmation from Expedia, but when I called the hotel one week [May 5th] before my flight, they had no record of the reservation. Fortunately, I was able to make a new one through the desk clerk, cancelled my Expedia reservation and will never use them again. The desk clerk said, "Expedia is the worst one you can book with!" From now on, I will book with the hotels directly.

Just wasted 3.5 hours. I needed to change a flight time, and couldn't. When I contacted them through online chat, Expedia told me the flight was nonchangeable, and said that I missed it during booking. Fine, maybe I did - but when I went to check the Fare Rules applying to that leg of my itinerary, they were simply not available. Fare Rules for one leg with one airline were there, but not the second with another airline. When I pointed this out, and said I suspected that Fare Rules weren't shown when I booked it either, they verbally shrugged and said "do you have a screenshot to prove it?" Well, no. Even after escalating to supervisor, they showed zero interest in either correcting an obvious problem with their booking system, or negotiating a reasonable solution to a customer problem. Avoid.

I paid ~800 CAD + CANCELATION INSURANCE for a round-trip which had to cancel due to a sudden COVID-19 outbreak AND wildfire. Have been trying to use my OWN money that is hold by Expedia as "Coupon"! NO LUCK! They are keep changing their policy with NO NOTICE and now charging me more than double the amount that they have on their OWN website for a Toronto to New York Flight + fees. Meaning that I will pay ~700 CAD for a ONE WAY trip to NYC, have to pay 72 CAD on TOP of my departure credit and LOSE all my return credit (worth ~240 CAD)!!! Tell me if this is not robbery!!! DON'T MAKE MY MISTAKE! DON'T TRUST THEM!

Purchased a round trip flight through Expedia. Airlines cancelled one leg of the flight without offering a replacement flight, so I got stuck with just a return trip. Contacted support immediately and continually for 6 months. First few times they said I was not eligible for a refund. With persistence, they eventually agreed to a refund. After a couple months, my refund was never sent to my banking account, so I contacted support again. They said that the refund had been processed and I should already have the refund.

I booked a car rental and prepaid it. I did not realize it was no changes and 100% unrefundable. I had to change my flight to arrive a day earlier that my car rental booking. I went on the Expedia app to make the change and realized it was unchangeable. The only number displayed on the app booking confirmation was a toll-free the Thrifty.

Have used Expedia a few times before but never again. They refuse cancellations and refunds while their website advertises free cancellations. The same answer is always given, “we go by the airline policies”.

I took a trip to Dominica Republica and Expedia cheated-Fraud on me and now they don’t want to give me back my money. They presented me with a Resort supposedly more than 5 stars, very beautiful and when I arrive there was everything contrary to what they offered me was not true. The room did not have two queen beds. It did not have a full view to the beach. The room was full of mold, no windows, the bedroom is full of mold everywhere. The air conditioning looked like a waterfall that came out of there, the bed was full of cobwebs, dust, garbage in the corners of the bed, mosquitoes, shower rustic, the toilet downspout did not work, I had to use my hand. I asked for my money and they do not want to give it my money back. I didn’t stated the five night there it was horrible. I have photos and video of the room. This was horrible experience.

I bought plane tickets and reserved a car for a trip 5 months in advance. These reservations were for a 4 day (friday to monday) trip to major US city only for the company to change my travel date to be 2 weeks after the purchase date. I was not informed of the date change AND when I attempted to change the tickets, the system charged me for a new round trip ticket (and additional $500) for the same wrong date. When I spoke with the customer service representative, I was met with nothing more than the reading of the flight/cancellation policy (something I had already done) and was told I would be charged an additional $99 for changing my flight reservations. I will NEVER use or recommend this company again for any reason. The customer service representative is not to blame for my ire... he did only what he was trained to do. JUST OVERALL ENRAGED by this company and the lack of ability to actually fix the problem.

I am done with Expedia. Booking a trip is easy, but if a glitch arises, customer service is nowhere to be found. Instead, when you seek customer service, either on Expedia's website, or their phone number all you get is a chatbot. I have had three occasions where I needed to resolve a travel issue, and lost money due to their horrible, nonexistent customer service. I cancelled my account, and will never use this company again.

I have a "clean" email address I only use for important correspondence; and another email address I use for online ordering etc. I inadvertently used my "clean" email address to make Expedia reservations. Now I am getting multiple spam emails on this address. Expedia obviously sold/shared my email address!

Booked a hotel reservation but for some reason was charged a 100 more a night after finalizing the Reservation. Contacted them right away and they said the difference would be adjusted 72 hrs after check in. Well received an email after check out I was denied the adjustment because I could prove the match with a screenshot of the competitor's price. It was your own price on your Expedia website that an agent had confirmed and saw and guaranteed an adjustment and they failed to do so.

Booking went smoothly....then the airline (Spirit) couldn't find the trip because Expedia software truncated my name and nothing matched at Spirit. I have spent several hours with Expedia and Spirit trying to get a simple name correction (which they both have and communicate with me using my actual name). Expedia can do nothing (point finger at airline when error is clearly generated by them). The best Spirit can do is tell me to sit and wait for 2.5 hours for a chat to begin. I cannot correct, cancel or change anything without living through this nightmare of NO CUSTOMER SERVICE. Advice all to avoid both of these companies completely.

I booked a hotel reservation online; the website was deceptive and I had no idea I was booking with Expedia. I received no confirmation number via email. It took multiple phone calls and 2 hours to get a phone number that would connect me with someone who could help us. The telephone "tree" repeatedly asked for the reservation number which I did not have because Expedia did not send one. They told me to call the hotel for "details" but the number on the website for the hotel was not accurate. Expedia did charge our credit card immediately however. After 2 days, we were finally able to cancel the reservation after we found out that we were paying more than if we had called the hotel directly. All the phone customer service reps were from overseas and most were unskilled and unable to help us.

My husband & I had a death in the family while in Bali, called Expedia where I had bought our tickets, to arrange trip home. At which time they informed me our return tickets had been canceled. We hadn’t canceled, they said American airline had auto-canceled it. Now Expedia said it’s not their fault & of course (not fault of airline) either! Now we are in Bali with no return ticket home to U.S. I had checked on American's website & we are still confirmed but Expedia said American hadn’t gotten around to update. After paying $2600 for 2 round trip tickets to Thailand in October we are left now having to shell out more money for additional one way tickets back to America. Expedia did come up with an option tickets to return to Chicago in 6 weeks! How do these big companies get away with treating customers like this?

I booked the accommodation for July of 2023 in January of 2023, along with a flight for my family, through Expedia. The hotel was 48 Bishopsgate in the heart of London, UK. It was confirmed via email and on my Expedia app. On March 22, I received an email from Expedia/Bishopsgate cancelling my booking. The only explanation given was, quote: "This reservation is cancelled as we cannot accommodate you. Please accept the cancellation and receive a full refund. We have a new software and you should not be able to book this property. Sorry this reservation is cancelled from our side."

Sneaky double charging. Sneaky double charging. They break the price down, and charge two separate charges so it looks like a cheaper price total, which the total is for the second charge pending. Also charged a set price minimum rather than the per day price on extra insurance. I could have booked cheaper going straight through to the company directly. When calling about the charge you can't understand the person trying to speak English and still nothing about how I was charged more than agreed. Shady company on how they will charge separate to look cheaper. Stay away from Expedia!

I booked a food tour with them. The vendor wasn't there, they didn't answer the phone, I contacted Expedia who couldn't get ahold of the vendor either, I turned my car around and drove back to the hotel. The vendor finally got back to expedia, then sent me an email telling me to meet them. But they'll wait until 420 (it was 405pm and well over a 20 minute drive back to the site). I asked expedia for a refund and they said they would have to check with the vendor. Expedia told, "Sorry. Can't help."

My Brother has early stage dementia. For this reason I need to be sitting next to him during flight. BUT you can not see available seats until you book a flight. The Expedia Assist chat was worthless and didn't seem to understand and kept prodding me to book a flight first. I explained that if I did that and there were no two seats next to each other I would have to cancel and try again, and if that also didn't have two seats together, cancel and book again and keep trying. I think I was talking to a BOT. I tried their FB page and it was the same thing. It's like the person (???) I was speaking to in the chat didn't grasp the situation, another BOT? In any case it's looking easier to drive at this point.

I paid $43 for a rental car, and I was planning to pick it up at 9 AM. However, circumstances kept me from picking it up until 1 PM. When I got to the rental car company, they said I had to pick it up by 11 AM, and since I didn't they rented it to someone else. I said that that is not stated anywhere on my rental purchase, which it isn't. They claimed it's there but weren't able to show me where. So I paid $43 and got nothing out of it, not even a refund. Again, nowhere in my rental purchase (itinerary on Expedia) is this stated. It ruined my vacation, and caused me needless pain and suffering, not to mention $43 for nothing. I contacted Customer Service, and they said there was nothing they could do.

So where do I start? I booked a trip using Expedia to Puerto Rico as a surprise for my girl friend's 40th birthday. "Ciqala luxury hotel" is everything but luxury. There were roaches in this 1600 room I paid for. The water smelled like sewage. And homeless people were hanging out front. On top of that housekeeping stole from me. When I brought to the front desk they investigated so they say and the housekeeper denied the claims. I reported all of this to Expedia only to end up with a 150 coupon that I can't use as I please. They claimed to email the property which I have yet to hear back about that. Is been almost a month. I feel like I literally flushed $1600 down the drain. Expedia still advertising this property on their platform despite all of the negative reviews.

We recently had our flight canceled on us trying to fly out of Miami International Airport on 3/16/2023 to Dallas and had to get a room since Southwest rebooked our flight for 3/19/2023 so we needed somewhere to stay. So we figured we would make the best of the situation and booked a room at Cabanas by Hilton on Miami beach for three nights through Expedia. Incidentally, we were contacted on 3/18/2023 that Southwest had managed to get us rebooked on a plane that evening. We let the hotel know the situation and they agreed to refund us the last night's stay but we would need to get in contact with Expedia to request that refund.

They don't even deserve 1 star. Worst company ever, I book to my mom last year and she went into an emergency so I cancelled, then I wanted to book another flight for her. They forcing me to book with same airlines within 10 month and even I have to found the same seat number for the same passenger. They just stole 900$ from us because we cannot find booking with all these silly conditions they put.

We purchased a fully refundable air ticket, but when we attempted to cancel, the Expedia agent would not cancel, and we had to go through disputing the charges on the credit card to resolve the matter.

I was scammed for 360 dollars, their customer service gave me the run around and got no help. Their "refundable" means nothing. Know once you give them your money you aren't getting a penny back. Don't bother paying extra for "refundable", "price protection", any other protection that they'll try to scam you for, that's just wasted money. Once they get ahold of your money, kiss your money goodbye.

In 2022 we booked a trip. Due to the issues with COVID, we decided to cancel the trip. We were given a full refund for the hotel but only a credit for the air travel portion. When we went to book our trip using this credit, first we could not use it towards a new package, even though this was what was originally purchased. Finally deciding to book a trip to Edmonton. We had a credit for $826.15 each (2 people). When I checked prices online I found tickets for a total of $1043.60 round trip for 2.

I booked a roundtrip ticket from Dallas to Athens Greece through Expedia. It had a connection in London. Dallas to London on American operated by American and then London to Athens on American operated by British Airways. This was done in Oct 2022 for travel March 2023. Shortly after booking, there was a small schedule change from one of the airlines. When Expedia processes that, they deleted the segment of my trip from London to Athens and Athens to London on BA. I wasn't made aware of this. On the Expedia website, it has, and continues to show, that I have these flights. However, when I arrived at the airport on my day of travel, I was told I only had tickets to London and return to Dallas.

Colossal power outage on a night when the temperature was frigid, as a parent one has to jump into action for their child and that's precisely what I did. In my desperation to get my 3 children to a safe location with heat, I saw the Expedia deal and booked it, and made an error on the date. Yes, I read the terms and conditions. Immediately I realized the error I contacted customer service through their chat, and the agent assured me that changing the date would not be a problem and that a ticket had been issued to help me (I explained what happened and how I made this mistake to the agent). During checkout I inquired about the date change and was told that no other reservation was in the system for me, I left and returned later to receive the same answer. Let's be clear, I was not asking for a refund, I was asking for the date to be changed to the next day.

Worst vacation ever and third terrible experience with Expedia. Our vacation started with Spirit airlines delaying our flight by 3-hours because they didn't have enough staff to start boarding. We ended up booking with Delta but our luggage could not get pulled from the plane. This is another terrible experience for another day.

I had to cancel my trip to FL in Oct due to the hurricane. I was told I had $287.17/person in credits for my family of 4 and I could use them by March 2, 2023. The guy tonight tells me first that I have to actually travel by that date and that I have a year to use reschedule my flight. I canceled in Oct but he said it's not the cancelation date but the year is from the date of purchase. I asked to see this information on the website and he couldn't show it to me. He stated it was the airlines policy. I asked, "How am I to know I have to travel by this date and the year starts from my purchase date if it's not posted?" He couldn't answer, only assured me that he would share my concerns with the seniorities. Such a joke.

I made my reservation for a St. George hotel room in early January for an April 14th trip. I purchased the "Trip Insurance" in case something happened, as tends to be my luck. Afterwards I was told I needed to have Cataract Surgery (which was scheduled in March) and would be unable to use the hotel reservation because I could not see to drive, nor could I risk infection using public water sources such as the pool or hot tub. I contacted Expedia and was told that 1, I had not cancelled the reservation before January 27th and 2, that the "medical emergency" issue I was trying to use was not one that they recognized and 3, the "Trip Insurance" I purchased through Expedia, did not cover this particular cancellation.

Absolute horrendous experience with Expedia. Stay away! Was told I could not change/cancel a booking (requested within 24 hrs of booking). Called Air Canada where they confirmed that a flight can be cancelled within 24 hrs (at this point the 26th hour) through the booking site (Expedia). Let's just say it has been 48 hrs of back and forth... lie after lie... and they are just now agreeing that they made a mistake, but are only willing to cancel 1 flight on 1 itinerary (I have 2). Why would I only want 1 itinerary to be cancelled?! Complete waste of time and money. No one at Expedia knows what they are doing. They are money hungry thieves. Stay far, far away. Use another booking site, better yet, an actual travel agent! You have completely disgusted me Expedia, after one too many trips booked with you, I am DONE! Signed, Nicole R.

I lost about 4000$ on Expedia with terrible service. First, I had surgery in another country and complicated with internal bleeding. I had return flight and asked them to change the date. I was not able to come back d/t my critical condition. Second, I bought a roundtrip and hotel room. I just request the change the one of the flight's time within 24 hours. They double all my flight and hotel room. Then, I cancelled all of them within 24 hours, but they don't refund me. It is my money. They robbed it.

I made reservations at a hotel thru Expedia, then less than an hour later had to cancel & change to another date. Expedia told us they called the hotel and the hotel refused to waive the cancellation fee, then wanted to upsell us on more expensive room, so we just cancelled and booked thru Hotels.com. We called the first hotel, and they told us there was no cancellation fee: they had refunded the entire amount. Expedia lies. Now we are unable to even talk with a representative from Expedia. Expedia charged us for a day we won't use. We will never use Expedia again. Now we have to open a dispute with our CC company, which is usually pretty good with these issues. But under the circumstances (pending death in the family), it's a headache we don't need.

I purchased 5 plane tickets, I selected the Main Cabin option not the Basic Economy (I had previous experience with basic economy and did not want to go through that again). The tickets were $249 per person for basic and $286 for main cabin. My total purchase including fees was $1417.00 which actually came out to $283.40 per ticket. I received my itinerary, and my first 2 flights (4 in total for round trip) is basic economy not main cabin. I paid the additional $172 at the beginning to avoid basic economy.

Booked thru Expedia hotel and flights to attend specific classes in CA. The airline (American Airlines) cancelled the flight last minute (literally at boarding time); Since there was no use for me to get to my destination a day later, I decided to cancel flights and hotel. To my surprise, the Hotel (DoubleTree by Hilton), tells me they can't do anything that I have to go through Expedia, the same with American Airlines, I am trying to cancel/change flights, and they tell me I have to go through Expedia.

Have booked thru Expedia since forever. Everything was fine until February 5th 2023 in Punta Cana. We have booked our Safari Full Day Outdoor Adventure in Punta Cana By KayG Travel excursion. The listing says safari truck. Well no. We had stinky van that didn't make it up the hill and we all had to get out and walk in the rain. One of the travelers slipped and fell because of the wet surface. The listing also said alcohol beverage which there wasn't any. And to add a cherry on the top, Expedia says the reviews for excursions are not allowed.

Had a flight and hotel scheduled with Expedia. There were flight schedule changes but in the Expedia front page you see the same departure even after the flight left. You get a no show because the flight got anticipated. Even more strange is that the return flight is also canceled. It's strange to think someone will give up their travel plans or maybe this is just how they make money. After the flight stress solved with new tickets we arrive to the hotel a day later and the hotel has no reservation. By the time I write this review my Expedia app shows the hotel reservation as current. Expedia lost the sense of business. Had many good experiences before and this is definitely the last one.

We have been booking flights and accommodations through Expedia. Expedia, NOT the airline, canceled one of our flights. There wasn't any place to put birthdates in their web page reservation. They sent an email giving us 24 hours but we replied within 3 hours but they'd already canceled the flight. Too many details to relate here i.e. we paid the airline directly but Expedia still canceled the flight. The airline doesn't even need birthdates! Expedia called me 4 times wanting to cancel I kept telling them "NO!" but they canceled it anyway.

First of all I booked a king, when I got there, they told me that kings are not available and Expedia do not count for them, even I booked long in advance. Who books through Hilton have priority even you are booking 2 hr in advance. What is the point to book through different sites like Expedia when price is the same with location, hotel or airline??? Last year Expedia left me stranded in Germany for hours, never answer my calls, and when answered they told me to contact United because it's their airplane. Again no price difference from booking to sites or destination or airline.

I was on the phone with an Expedia agent booking two roundtrip tickets to Europe. After settling an itinerary the agent attempted to charge my credit card, it sounded as if he was based outside the USA. The first transaction get an error message that the transaction could not be completed. He asked for two other credit cards with the same result. He therefore could not give me the itinerary or reservation number. When I checked my credit card and bank records EACH Card showed three pending charges for $1868.20 totaling $16,183.80 in pending charges which blocked my ability to use two of the cards. When I opened a case with with Expedia's Travel Solutions office, they told me the pending charges would go off my account in 24 hours. 48 hours later they were still there. I could not dispute the charges with my credit card companies and bank as they still appeared as pending.

My 1st experience booking with Expedia will be my last. I tried to cancel my flight. I was told that I could only get vouchers from the airline. Even though I spent $30+ extra to get cancelation insurance. I was told that they are just a travel agent. If they were a "travel agent" they would have cared about the consumer, they just lost. Save your money. Book directly through the airline.

Rented a vehicle through Expedia and got the additional coverage, up to $35K collision. My rental was parked in a parking lot, I was not present, and someone hit the vehicle and drove off. I had additional coverage so I thought I would be fine, the repair was $1700 (cosmetic). AIG (Expedia’s provider) covered the repair but NOT diminution and admin fees totaling over $500. So, thinking as they advertised, I had additional coverage, for an accident I did not cause, I paid the extra coverage and it cost me more than $500.

You used to be able to make reservations through Expedia and cancel with no penalty within a few hours if you couldn’t get the rest of the trip together. Now that is nearly impossible. They push you through a nearly worthless virtual agent instead of offering live support. When I did get to a live person I was told they canceled my reservation and would refund the money. The next day the reservation still showed active and I was now outside of the cancellation period.

I booked a hostel in Barcelona through Expedia. I paid extra so I could have a late cancellation if needed. I ended up testing positive for COVID 2 days before my trip. I cancelled with Expedia and they refused to give me the refund stating it was the hostel that would not return my money. I contacted the hostel and they said that was not true and they approved the refund. I spoke to 5 customer service agents who all ended the conversation stating they would get back to me via email. Every email was the same response. I then tried to call and the robot on the phone continued to hang up on me saying they were having technical issues. I've never had such horrible customer service, and I just flew Frontier, so that says a lot.

If I could rate Expedia.com a ZERO I would. My husband and I booked our honeymoon a few months ago, and unfortunately had a medical emergency come up. I have had a miscarriage at 11 weeks and may have to have surgery the week we were due to leave. I logged into expedia.com and started a chat with a customer service rep who when I explained my situation, had little to pretty much no sympathy. I was just asking for a credit to reschedule at a later date, not a refund, nothing crazy, and willing to pay any fees associated with a flight change or credit. NOPE. There was nothing they could do, no consideration, no options. I told the representative that I could provide documents from the surgeon but that wasn't even considered. They told me pretty much that even if I contact the airline, they will just send me back to them.

I reserved a hotel through this trash. Also purchased protection. I literally was not able to get my money back. Now I'm calling the bank. They were asking for medical records even though I sent them my damaged foot.

Since Saturday, I've been trying to book an all-inclusive vacation for my family to Cancun. Jet Blue offered two options for buying tickets. Whichever option I took, I was being charged $35 for a carry-on bag and $65 for a checked bag. There are 4 of us traveling. This would add anywhere from $250-350 to our flight or $500-700 for the round-trip purchase! Oh yeah, Option #1 did not allow me to choose my seats. If you want that, you MUST take Option #2 which added yet another additional fee to the ticket price. It is now Thursday and I still did not book the vacation and have since decided on doing so. I was using Expedia, a service that I strongly suggest no one ever uses.

I made a mistake in booking a hotel in Amsterdam, booking it for a month earlier than I wanted it. When I didn't show, the hotel called me, and told me to call Expedia and change the dates, but when I called, they told me that I would could NOT exchange the dates, and would have to pay for the entire week. I would have been okay with paying a cancellation penalty and/or taking the room at a higher rate, but no! They said they called the manager and he authorized this hard line. When I booked it I don't remember it being fully non-refundable as I usually try to avoid these, but maybe they're making it less obvious on their website, so they can make extra money on the mistakes of idiots like me. Anyway, I won't use Expedia again, and have now booked another hotel directly from their own site. Amsterdam will always be remembered as the most expense week's travel I ever took. Thanks Expedia!!

Would not correct a fraudulent transaction. 0 confidence and deleting my account. Charged for a trip to Mexico that I never took. Customer service is absolutely useless. Nightmare to deal with and lost a significant amount of money.

Rented car and paid through Expedia. The rental car company was a shuttle ride to car. When picking car up they wanted fees that more than doubled the price plus ccd hold for $1000. Called Expedia from rental car place and they said that is up to car company. No help, no supporting customer. We had to get a ride to the airport and go to car counter to rent a car. “DON’T USE EXPEDIA”

I was trying to book a flight on Expedia. The transaction failed and did not go through. Spirit Airlines still charged my credit card for the full amount. Later by calling Spirit Air, I found out that Expedia cancelled my trip without me knowing it. Spirit Airlines charged me cancellation fees and other fees, leaving me 60% of the amount as credit to be used in the next 90 days. I called Expedia and the representative said it was just a hold which is not true. It was an actual charge.

We booked a cruise for the beginning of this year, we booked and upgraded and were told the total amount was 2020 CAD. On day 1 when we onboarded the cruise, we have been told there was an outbalancing of 534 CAD because the total was supposed to be 2554 CAD. Can you imagine how annoying is during the mid of the trip? We chose not to deal with it and paid it off first (Otherwise they wouldn't let us leave the cruise) and handled it after our trip. The nightmare began there, endless calls to Expedia and no one knows what is going on. Basically, Cruise said Expedia told them there is an outbalancing, and Expedia didn't know what is going on. We didn't get the refund by the end, and too much time and energy were wasted on this, but this is really unacceptable and we will never use Expedia again!

I booked a trip to Punta Cunta, paid in full with airfare. I touched base with them to make sure that everything was good. There is no live person to talk to, you got to chat text with someone. She told me that there was a mistake with my reservation, she stated, “I have to cancel your reservation, you can go back to the website and rebook it again." Not only did she cancel my reservation but she canceled my flight. When I went back to the website to text chat and tell them that the airline is charging me 508.00 for cancellation fee, she denied that she cancelled my flight but seconds after I received the confirmation that my hotel reservation was cancelled, an e-mail was send to me saying my flight was cancelled and they took 508.00 for a cancellation fee.

I booked flights that were cancelled during Covid. They sent out an extension and then said they didn't. I'm out almost $1000 due to their incompetence. I used to trust this company. Not anymore. Don't use Expedia if you need a trustworthy reliable company.

Expedia travel company is the worst! I booked a simple hotel room in Mexico for a vacation and put in the correct date and when I paid and checked out it was one month off. I spent three hours on the phone after four phone numbers that did not even work, there website was down for two hours and there was no way to get in touch. Finally got through to their chat line and even though they say no cancelation fees if you cancel within 24 hours they told me I would have to pay the full amount if I canceled! $2,000.00 Finally 1:00 am finally someone answered the phone and needs to talk to 49 people to see if I can cancel because of their mistake. Do not use Expedia, they are the worst!!! By the time we're done the hotel will probably be sold out.

Purchased tickets through Expedia for round-trip from Belize City to Placencia Belize. Our connecting flight in Belize City on our return home changed the departure time giving us less than an hour to make our connecting flight. Called Expedia to see about getting on an earlier flight so we would be able to make our connecting flight and after 2 1/2 hours on the phone their solution was to charge us almost $300 apiece to make that minor change. This is more than the tickets cost. Further, I thought the tickets I purchased were for Tropic Airline but was told the "underlying carrier" was actually HahnAir (NOWHERE on my confirmation, etc. was HahnAir mentioned) but because of this, even though there were earlier flights on Tropic Air I was not able to be booked on one of those. Complete and total lack of customer service...I will NEVER use Expedia again! Lesson learned to book directly through the airline.

We booked a multileg trip to Colorado and California. Unfortunately we were caught in the bad weather in California and decided to fly home early. We called Expedia to help us perform a simple function of changing flights. This process took being on the phone for over 90 min. This is one of several awful experiences we have had recently with Expedia recently. Plus is very difficult to get any credit or refunds from Expedia on missed car rentals or cancelled flights.

I've been using them for years, but now I AM DONE. They have turned into a SCAM website. BUYER BEWARE. If you book a flight through them, they bill it directly to the airline & you are suddenly bound by policies that you aren't even aware of. Expedia DOES NOT work as an actual travel agent should and inform you of requirements for flights in order to actually take the flight - NEITHER does the airline. THEN you go to the airport to take your flight for your vacation that is all booked and paid for and get DENIED BOARDING your flight.

On 1/19/2023, I bought a flight from JFK terminal to Puerto Rico, leaving on 1/21/2023 and returning 1/28/2023, I received the itinerary for the day I go but never received one for the returned date. When I looked at the returned date they had it for 12/3/2023. It was an error on their part, and they charged me an extra $186.00 to change the flight that I need book. I think it's a play with your money and people shouldn't use Expedia.

Don't use Expedia ever. I rented a car, but when I went to pick it up no such car was available and I had to pay for an upgrade. I could never get a person on the phone, only chat. The response I got was that they would get me a refund from the rental car company, which never happened.

I have been consistently noticing the massive degraded service of Expedia's customer service when it comes to various policies. I have had the situation where I made the reservation for a hotel and when I get to the hotel, apparently the booking was not 100% reserved and they did not actually have a room for me. I also had this exact thing happen with a flight. I just now had a booking I made where I accidently chose the wrong hotel location and within 10 minutes of the booking, I was told I could not change the booking. I seem to always be able to make modifications when I go directly to the company but when I go through Expedia, they force it to be locked in stone unless I pay them a large premium for modifications. There is no point to me any longer to using them and will always book direct unless absolutely forced.

AVOID! Booked a ticket for funeral $1500 - canceled it within 24hrs due to funeral date change. Rep explained it would be no problem for a refund 7-10 business days. 12 days later no refund. Called and rep said sorry it was their fault and they forgot to process and I will have to wait 7 to 10 more business day longer. That's absurd as they take your money within seconds. This is 2023 not 1990. The rep has no authority and only repeats the talking points on her screen for anything and the manager refused to even come to the phone. First excuse was the manager was out, then the manager was busy, then they didn't even want to provide a first name of this so called manager. AVOID.

Expedia, is the worst tourism business worldwide. Their WEB is a trash, they lose your info and your dollars points in a second. They're a real dumpster. I'm confident about this review, don't ever do business with this trash.

They should allow you to give a 0. I booked through Expedia a hotel and for some reason their system defaulted a month in advance. I needed it for that night and did not find out until I arrived at hotel. Expedia said the hotel would not offer refund even though it was a month in advance. I ended up dealing with the hotel directly and they were great. Don't waste your time. Just contact the hotel and book directly.

If there is 0 stars I will give it to this company. I booked my flight ( #** for Expedia to know who I am) last year, and unfortunately, the airline company cancel the trip three times due to COVID restrictions and issued a refund to those who booked directly from the airline company. As I went through Expedia, there was no way to get my $1300 back. I just got long phone calls and the same answer from Expedia and no email answer since Jan. 2022. My advice to anyone who wants to book via Expedia is to save your money because if the airlines cancel the trip you will find out yourself in a similar situation with no refund from Expedia or the airline company as you didn't make the purchase from them to refund you.

I booked a flight last year to Brazil but had to cancel. Have been trying to rebook ever since only for Expedia tell me that I had to use and complete travel in a short window of time. $400 down the drain. DO NOT BOOK WITH EXPEDIA!!!

Made a round trip flight reservation in early Nov. 2022, which I had to change/postpone. Agent I spoke with on 11/18/22 was helpful, and explained that I had a credit towards the next flight. December 11, I rebooked the same trip. The Agent emailed me the flight schedule, and assured me that my flight credits would be applied. Also, to watch for a second email detailing charges and credits. I have not yet received. Today I attempted to 1) confirm that my flights were booked, and 2) to obtain a summary of charges and credits. I had a very difficult time getting to speak with an agent. Messaging did not do it. Asked for a person for whom English is their primary language, as the previous agent and I had trouble communicating.

Booked a flight to Nashville with cancellation insurance. Cancelled flight, and notified that only partial credit would be applied. Went to book another flight, credit not attributed to my account. Called customer service, and with terrible call quality and on/off hold for 40 min only for rep to tell me there is a credit there on the account, and if it doesn't show up on the online profile I should call back and get the credit applied when I book. What makes me think if there is no credit associated with the account will they grant one when I call later. I honestly don't think I'll bother ever booking through them again. They bring nothing as a service and I'll arrange travel myself next time. Call center is a joke with unknowledgeable staff who say things the same way 20x without really solving any problem.

On October 17th, we had prepaid air tickets and a hotel stay at Atlantis, Nassau, Bahamas. We spent about $4500.00 for our 4-day vacation. Just as a precaution, we did COVID-19 test and our daughter came positive. We advised Expedia and requested a refund. They requested documentation, which we furnished. They have denied our request and told us that cancellation policies apply. Apparently, Expedia & Atlantis do not care about spreading COVID. I found this disgusting and appalling.

Just come back from Cancun, Mexico. I booked the 5 stars Resort, Flight and Shuttle service through Expedia. The Shuttle service is recommended by Expedia call Shuttle Central. When I arrived at Cancun Airport. Shuttle Central did not show up. I spend more than half an hour to look for them. But only found the other Shuttle companies but not ours. So I have take a taxi to our resort. It cost me $100 USD. When I back to Toronto. I tell Expedia the situation. The results is no refund. I don't understand why I paid for something but they are not doing. I trusted Expedia by mistake. I thought they are big company. Everything will be looking after for the customer. End up, they just stand aside. The problem is I booked and paid through Expedia, not Shuttle Central. This is scam.

I accidentally double booked hotel. Within hour I canceled. I was already at hotel. Unfortunately they couldn’t cancel because it was third party so I immediately canceled. Received text saying refund in progress. Received email saying no refund. This company is a joke! DON'T USE!!!

We made reservations for a hotel, and made a mistake on the date. We contacted Expedia within 2 minutes and attempted to make a change. Expedia said we would have to pay a $49.50 fee to change the date. There is NO warning on the reservation page. Then we started going around and around with Praveeth, a "representative" on Expedia's "customer service text." He refused to make the change without paying the fee. After almost an hour, I asked to speak to a supervisor. The rep threatened me with the same results from the supervisor. I waited 20 minutes for the supervisor. Both the rep and supervisor, Siba, had lied directly to me, blaming the hotel twice at this point for the $50 fee.

I purchased a flight and had to cancel it unexpectedly. I bought insurance to cover just in case I needed to cancel it. When everything fell through, I tried to use the insurance and was told that I needed a doctor note in order to use the insurance! I was not sick and purchased the insurance assuming it could be used for any reason. This was not the case! They play a game of bait and switch, taking your money and making you think you are protected. The fine print of the policy makes it nearly impossible to use. Very frustrating! I will not be using this company again. Why would I use a service that uses smoke and mirrors to take my money and gives poor service in return?