Expedia Reviews

I am using Expedia for more than a decade. Due to some reasons, I had to change my travel date and I have contacted the airlines first. They directed me to call Expedia as I have booked the ticket through Expedia. Now the real hell starts. I contacted Expedia and spent around 90mins on the phone. The rep said we can make this change and I need to pay the fare difference but he said the fare difference is $560. The actual ticket cost itself is $560. I just asked him on your website itself the ticket cost is $560 and what is the point of paying the same amount as fare difference after spending 90mins on phone.

My friends and I were happy to book our first trip to Dubai in November of 2020 through Expedia. I’ve used Expedia many times in the past. Two weeks before we were set to leave we get emails stating our flights was canceled. Contacted Expedia. They informed us that the flights was never suppose to have been booked because they was canceled a year ago wtw?!!! So then they stated the next available flight would mess up the room reservation. At this point, we have no room and no flight so we are like, "Ok just cancel everything." They say, "Ok, we will contact you." Days go by and nothing from Expedia. Nonetheless, Expedia will not refund our $9200 in a pandemic, due to them canceling our flights! So I would suggest anyone not booking an expensive trip with Expedia especially without insurance or when it’s a nonrefundable room. It’s like they intentionally took our money and could care less!

Expedia is the worst company to ever work with. Their customer service is inept and rude. They placed my husband’s ticket under my name, therefore we could not fly as scheduled. When we contacted them to fix this, they had us on the phone for five hours to get their mistake resolved. Upon our return flight home, they had my husband and I flying out of two different airports that were on the opposite sides of the state. When asked if they could refund our tickets to get to fly together the rep stated that it was “unacceptable”. Expedia’s service is unacceptable. Do not ever use them.

On October 19, 2020 I made travel arrangements to California from Maine with Expedia. Due to the CoVid situation, I made certain tickets were able to be cancelled up to 24 hours in advance and also bought trip insurance for an extra $180. I was uncomfortable when the receipt I was sent was not itemized, but assumed I would be able to access the itemized one on my profile on their web site. This turned out to not be the case. On November 5, 2020, I received emails that both my outgoing flights (United) and my return flight (American Airlines) had cancelled their flights. I was given the option to get credit (which was useless since I rarely fly) or rebook for a very select number of flights. I rebooked. At no time was I told that this meant my flights were no longer refundable.

I had a bad experience experience booking a reservation from them for the first time! If you are looking to save more money please book directly from the airline. They will not help you! If you had a problem with your reservation they want you to call by yourself directly to the airline. All they want is your money! My ticket was still valid until December 2020. I have all my evidence but they insist that my reservation is not existing anymore because I complain them to BBB.

My husband and I went to a destination wedding in Jamaica, purchased a one-way return ticket on Spirit Airlines through Expedia from Montego Bay, Jamaica to Fort Lauderdale, FL on November 24, 2020. We figured that we would arrive at the airport three hours in advance so that we could comfortably go through customs, get some breakfast, and didn't want to miss our flight. When we arrived at the airport, we noticed that our flight number and carrier were not listed on the display board and that the flight attendant was not stationed at the Spirit counter. We figured that there was limited space at the airport and that the flight would be displayed on the board closer to our departure time. An hour passed by and the flight was still not on the board.

I purchased a travel ticket plus hotel accommodation for my Nephew in order for him to travel to Dubai from Lagos, Nigeria on 11/21/2020. Two days before the travel, I realized that the last name on the itinerary was spelled wrong, but the name on the Hotel reservation was spelled correctly. I realized it was their mistake and I called Expedia to make amends. After transferring me from one Agent to another through that Thursday 11/19/2020, nothing was resolved. One Agent told me to ask my Nephew to go the Airport early and the problem will be solved. It was not true, he was not allowed to board the plane.

Hi, I am a Singaporean and have booked via Expedia due to their reviews. I booked a (30) days stay at ST Residences Novena Singapore. The room maintenance was bad the first day I checked in. Hence I did a listing of faulty items and maintenance of this place. I called Expedia on 27 Nov 2020 at 1727hr spoken to a guy named Marcos. He mentioned that he will help us to mediate the issue and take my comment in Expedia records. However, on the same day, 27 Nov 2020 at 1948hr where I spoke to another personnel named Jairo from South America to look for Marco, he said there is no such person. Which now I believe there is No 'Marcos' or 'Jairo' working with Expedia. They are all faking their names. Locally, we named it as 'one ear in and the other ear out'. Hopefully this email will pass around in Asia for traveler with 'No cancellation' refund.

We purchased international tickets for Italy and Spain through Expedia on 2/16/20, but our flights were ultimately cancelled by Aer Lingus and Iberia due to COVID. We confirmed that these airlines have an agreement with Expedia that customers are entitled to a refund (even on nonrefundable tickets), if their airline cancels a flight. We contacted Expedia on 3/14/20 to obtain a refund and tried for over six months (through emails and phone calls to obtain our refunds). They lied to us about the process and to our credit card company (AMEX) when we later tried to get our money back through AMEX.

All is fine until your airfare gets canceled by the airline, then the nightmare of getting your tickets refunded begins. Back and forth on the phone for months with limited information other than no update yet, call back in a month. Good luck.

My returning flights with British Airways was rescheduled which meant it did not suit me anymore. The change was greater than 5 hours and as per BA policy, entitles me for a refund. So far, I have called Expedia 7 times to get a refund. Unfortunately, the call got disconnected after 30 - 45 min each time. My complaint is that despite giving out my callback number several times the agents (including managers and supervisors), they didn't bother to call back. Consequently, I have now spend over 4 hours on international calls that have not only wasted my call but also cost me over £200+. Note, the issue still not resolved!

So I booked a flight through Expedia with British Airways to go from LHR to Dublin Ireland. The reason my mother has cancer and it's her last xmas as she is not been treated for it. I had picked specific times due to the fact that I travel in from the USA that morning and need time to transfer from the international terminal to the domestic terminal. I was informed by email that the flight was moved forward by 3 hrs and 50 minutes which means I no longer have a connecting flight to Dublin.

I was supposed have plan to Barcelona to see and spend Christmas with my family over there at Spain on DEC 23, 2020 but U.S EMBASSY & CONSULATE in spain update on NOV 18, 2020 "U.S. citizens cannot enter Spain unless they meet very specific requirements or have already obtained special permission from the Government of Spain." Plus that I had positive COVID-19 result on last month so I decide to cancel my plan, so I canceled over the Expedia app. The hotel they gonna refund this money but the airline is just credit so I called them and ask for refundable and do explain for me and they said they can't do anything about that because it's under United Airline policy not expedia, first I ask them to contact with united but they said they can't do that and after I push it finally the supervisor "Ashley" contact with them.

** (Stay from Oct 11, 2020 - Nov 21, 2020). This home is pretty in the images....At our arrival, broken railing at a dangerous level when climbing the stairs. Very filthy oven, dried cake batter on bowl in cabinet, brown liquid spilled in bathroom cabinet, stains on most mirror surfaces, junk all over the yard (old wood pieces, metal sheets, old wet jacket, paint cans, overflowing garbage and recycling, bags of leaves, debris all over (and 99% of it is still here). We had to write for everything. I kept chat logs and photos I took as a reminder when I write this review. I could have been a little kinder and offered a 3 rating but we had to call to have the step repaired that goes to the downstairs bathroom (nails sticking out, very loose).

Purchased their Travel Insurance, when I told Expedia I wanted to use it, they said it was no longer available with no explanation as to why. Found out later from my credit card company I charged it to, that airline Expedia booked me on cancelled the original flight therefore voiding the insurance. Now I have to contact the airline myself to ask for a refund for my flight ticket. I will never use Expedia again.

TERRIBLE CUSTOMER SERVICE....Tried to express my concern with a Corporate Customer Care representative Sandra (manager) about an email I received from Expedia stating my trip for December was cancelled. She answered the phone with an attitude and kept acting like I was bothering her from the beginning of the call. Expedia does not care about their customers after you book with them, I will NO use them going forward.

I actually have used Expedia many times for hotel booking and have had no issues. So, when my 25 year old son was traveling with friends asked me to help with his arrangements I trusted renting the car from Expedia. We chose a car, amount, paid an extra $60 for insurance and expected to pay $148.57 at pick up. When he arrived at the car rental company he handed them the reservation so they should have known exactly what he needed. My son called when he left the airport and let me know that he'd been charged $466.93 to rent the car. Evidently they told him that there was a mandatory insurance. They tried to sell him something for tolls (which upon arriving at their destination) never had to pay any. Thankfully they'd declined. No doubt an older person may have been able to argue but a 25 year old with little travel experience didn't know what to argue.

I bought a flight off of Expedia and never received an email with a reservation number or itinerary. My credit card had been charged so I didn’t want to buy another one and get charged twice. I tried to contact Expedia to straighten out the problem but their automated phone messages don’t give you the option to talk to a real person unless you have a reservation number but because they never sent me the confirmation I couldn’t talk to anyone. Finally the charges got dropped but now the flights have gone up adding an extra $200 as opposed to the cheap flights that were available when I first bought the tickets. Should’ve bought directly from the airline. Won’t make that mistake again.

I originally had a flight booked from Florida, USA to Florianopolis, Brazil in April of 2020. No big surprise when Covid-19 hit not only was the flight cancelled, but also no refunds - only flight credit. I don't really have a problem with any of that, in and of itself, as what happened was so undeniably out of anyone's control it couldn't be predicted. My problem with Expedia is two-fold. First, they never informed me that my original international flights had been cancelled. I actually found that out on my own. Not a single notification from Expedia prior to my trip, at all. I did, however, receive an email from them, about a month after my trip had been scheduled to notify me about my flight credit. Expedia, already, wasn't starting off on the best foot.

Recently I purchase a ticket with this website (application). The airline didn’t allowed me to travel, due to current situation with COVID-19, I needed a special document. So they said I will get my money back! But the Expedia told I should call the airline myself and ask for refund!? Because I just booked with them! So what is your job here?! Why use your site? DO NOT BOOK WITH THEM!!! Thieves!

I am in the middle of a nightmare because of Expedia. Went online to book a trip. There was an issue with their website. Long story short I have no booking and Expedia at one point had withdrawn over $7,000 from my bank account with nothing to show for it. My trip in total that I was attempting to book was only around $3,000. So of course as you can imagine when I see my bank account I panic cuz clearly there's an issue. Did an online chat with Expedia only to be treated so rude, it was disgusting. They gave me the wrong number when I asked for a phone number to contact somebody. After doing my own search I found one phone number that I could get through as a human being only to be told that there's nothing that they can do and if it isn't reversed within the next five business days I should call them back. That was their solution. That was what they said my options were.

My struggle with Expedia took months of phone calls and hours of waiting. I booked multiple flights under Expedia back in Oct 2019. My flights was suppose to take off July 2020. However as we all know, Covid happened and flights started to get canceled. Of course I contact Expedia regarding the flights. I haven't received a refund for any of the flights. It have been more than 6 months. One of my flights was promised as a refund of original payments. They gave me credits, claiming they couldn't get a hold of me. I called them more than 20 times btw and I lost tracks of how many emails I sent. My other two flights, I was told they couldn't get a hold of the airlines so here we are, still waiting as of October 2020.

This is 2020. I understand that everyone is trying to cancel flights and get a refund. I am not complaining about how long I have to wait to get my refund. I am complaining about THE LACK OF TRANSPARENCY. As the title states, I still have not received my refund after 4 months. During my wait, I have called Expedia numbers of times. Every time I called, they told me to wait longer. Now, since it's been 4 months, they are changing their story on me. One customer service representative said, they gave me my money back months ago and I should check with my bank. One representative said they will call me back, they never did. I asked to do a conference call with the airline, they said they can't do that... You get the game they're playing? All in all, Expedia is probably a good place to get cheap flights. However, if something happens.... GOOD LUCK.

I purchased a flight from Expedia that clearly stated "free cancellation within 24 hours" - I was not sure about my travels, so I booked with peace of mind. I cancelled within 24 hours, and they refuse to refund my money, stating it is airline policy. The only reason I booked with them was because of the 24 hour policy. I will never be using expedia again. Terrible customer service.

We booked a plane ticket through Expedia for September 2020 and our flight was cancelled by Ukraine airlines. When I phoned Expedia to ask for a refund they directed me to fill out a form with UA. I did. 2 months later UA responded that I need to obtain my refund at the point of purchase i.e. Expedia. I have been calling Expedia for 3 months now and every time they give me some excuse that they can't get in touch with UA and they cannot refund me the money. This is theft. The flight was cancelled and I paid Expedia for this flight and I want my money back from them. This theft is not acceptable. The ticket was 1500$. I am looking into taking legal action and reporting them to BBB and social media. Don't book through them. This is theft.

Sure, you might see a slightly lower price on their website than booking through a travel agent or the airline themselves, but let me tell you what, it is absolutely not worth it and has cost me way more time and energy. I have had 3 flights cancelled, and Expedia has been a nightmare trying to help me reschedule my flights. The flights are available on their website, and on the actual airlines website, but expedia says they are "not available", So I call the airline to try and use my credit, guess what! The flight IS available, unfortunately I have to go through expedia to use it. So I go back to expedia, and guess who puts me on hold for an hour and a half, only to tell me none of the flights I am telling them about are available! This consumed 8 entire hours of my day. No exaggeration, I spent 8 hours from the moment I woke up until 4pm trying to book a new flight and as I'm writing this I still do not have one booked. I will never use them again.

I wanted to change a booking. I called this morning. They promised to call me back. And she mentioned. "Keep your mobile around you." Guess what? I did. No phone call. I tried to reach Expedia 3 times. The 2 first times, I give up after waiting 50 minutes... The third time, I was lucky, I got someone after only 31 minutes???? I was calling Singapore from...Dominican Republic. And guess what? The price changed! I have to recognize that the person on the phone was very professional and asked her supervisor who said "no". Another guy who do believe that customers just tried to cheat or take advantage of them. Not at all. I don't mind to pay more. But at least having an average customer service. I decided to cancel all further bookings made. Next times, when you say, "I will call you back," please do it, or reply to your customers within 20 minutes. Avoid it!

I purchased a few flights with Expedia a year ago for a trip to Portugal. They cancelled one of my flights way before COVID (November 2019) and had no other flight to replace it. According to the US Department of Transportation if a carrier cancels a flight, the customer is entitled to a refund but they refused to give me one! Their argument was that they could find another flight to replace it. The flight I originally booked that they cancelled was from Lagos to Madrid, a 45 minute flight. The flight they wanted to replace it with was Lagos to London, switch planes then London to Madrid which would've taken anywhere from 3 to 5 hours! That's not equal to the flight I purchased! I refused.

I have never had such a bad experience with a company in my life. There is no way to email them to escalate a problem. There's a link but it doesn't show an option to email. I spent 5 hours on the phone with 4 different people and my issue is still not resolved. I've been a loyal customer for years and am beyond frustrated. I will never use Expedia again.. They have policy where you can't switch from first class to coach, even though the airlines says it's not problem, Expedia says I can't do it. No one told me this couldn't be done when I upgraded. My credit came from a cxld flight due to covid. I was planing on taking 2 coach trips with my voucher. I will never use them again.

Hi Everyone, girst off, I would like to say that I do like Expedia and use it often so I am very disappointed that this happened. I recently purchased a flight ticket for my mother using Air Canada from Toronto to Fredericton through Expedia. During COVID Air Canada allowed one change with no penalty so I used that option 1 day before her flight back to Toronto as she wanted a direct flight and Air Canada has changed her original original direct flight to a connecting flight through Montreal.

Please do yourself a HUGE favor and NEVER book with Expedia. I say this, after being a loyal customer for approximately 15 years. After going through my most recent battle with them, (and losing nearly $1,000 that they stole) I am doing everything in my power to warn people and have even considered filing a class-action lawsuit (I am convinced there are thousands of people out there willing to sue these thieves, as I have personally gotten to know several). In a nutshell, they have decided to steal millions of dollars from customers who lost reservations due to COVID. They even book people during COVID to places that are restricted and later use the "no cancellation" rhetoric so they can take your money.

Expedia and some hotels are in on it to ensure customers do not get refunds for cancelled hotels reservations related to covid 19 pandemic; In January I made (& paid) for reservations at Hotel Melia Madrid Princesa Spain for July 2020. In April -coronavirus Pandemic ravaged Spain - the country closed its borders, Airlines cancelled flights and US citizens banned from entering Spain - I then called Expedia and Was Advised to cancel my foreign hotel reservations. Meanwhile - The media been reporting that travelers can obtain refunds for Airline and Hotel reservation cancellations that are coronavirus related.

Booked a flight with the, Montreal-Vancouver. Because of circumstances out of my control I had to postpone for 24 hours. Called Expedia, was told no problem. Booked me on same flight 24 hours later. I call my furniture moving company and have them scheduled to move everything out the morning of my 6PM flight. Everything goes well, apartment is empty, return my keys and go to the airport. This is June 2nd. Arrive at airport, get in line. When I get to the service counter I am told that I'm not booked on any flight. Customer service from Expedia forgot to hit the enter button to confirm the flight. Got on the phone. They couldn't get me on the flight for 24 hours. I had nowhere to go, nothing to eat, nowhere to sleep. Spent the night in the Airport and all of the next day till my flight at 6PM. Called them for some type of reimbursement, and received nothing but an argument. They shouldn't even have a license or any affiliation with any Airline.

I understand that the Covid-19 travel issues have caused a great deal of problems for travelers, but that does not excuse an organization's lack of response and follow up. I have made six calls to the Orbitz (aka Expedia) customer support line in the last six months since my flights were cancelled and not once has anyone followed up with me regarding the status of my credit or refund; like all previous calls, the customer service agent sent an e-mail to the airline. When I asked when a representative was going to get involved and actually call the airline, he asked if I wanted him to call the airline and indicated that he was expecting me to say "yes, please call the airline" in which he indicated his response would be that the phone number they have for the airline doesn't work. I call customer support to help resolve problems, not provide inactions and lip service. The service I have received from this company was completely substandard.

My flight was cancelled by JetBlue due to Covid-19. Expedia issued a Airline credit that CAN ONLY BE USED BY SPEAKING TO AN EXPEDIA AGENT. After being on hold from 10:30am-3:15 pm, I finally reached an agent that seemed 'off'. After giving new flight info and my credit card to pay the additional costs, the agent put me on hold to get my confirmation #. While on hold for half an hour, I received an email that an new user was added to my credit card. I tried to login to my credit card and was locked out! I then had to cancel my credit card and still did not have updated flights or used the credit issued by expedia that can only be utilized by speaking to one of their non-existing agents!

Called to cancel booked flight. Booking it took multiple times of follow up to get clarification from airline and they won't follow up if you don't call them again. There are twice, the agent show their impatient and hang up the call. Even Airline has clearly stated that the cancellation is allowed and without charges, their "travel experts" took more than 1 week. Still didn't get it sort out. Frustrating with their service, worst experience, never book with Expedia again (having a middle man without adding value - airline won't entertain your request also because the booking is made through the agent/Expedia).

I stayed at a very shady motel this last weekend, it had a no refund policy. In the pictures the place looked clean, had a pool, breakfast, etc. This place even listed a sauna as an amenity. It had NONE of these things, the pictures were all fake! The amenities listed were lies. My work had booked this place thinking it was inexpensive and looked safe/nice. However, when I booked in there was no one manning the desk. The ‘maintenance guy’, some ** grilling hotdogs over a coffee can in the parking lot checked me in. Never asked for an ID or my name.

I was given a credit for my Covid ticket to Cozumel. My original trip was schedule for Summer 2020. I got my tickets through Expedia. The airline (Interjet) imposed conditions when and how to use the credits. The thing is that the conditions allow me to travel only until March 2021. I wanted to reschedule for the summer of 2021. In addition, the destinations are limited since this airline is only traveling to Mexico at the present. Even if I try to get a ticket to Cozumel before March 2021, which I do not want, the price is at least twice the price I paid originally. Why should I go with their conditions when they are unfair to the customer?

I booked the hotel for two days (with free cancellation). I also bought insurance. When I canceled they can't return the money because the hotel, they said to turn to the insurer AIG company, the insurer does not cover the case of cancellation. Don’t used Expedia.

This is a very crooked, greedy company who doesn't care about the customer. I was a loyal user of Expedia for over a decade and never had a problem until this COVID crisis. I had purchased several flights and hotels through them for this summer's vacation that wound up being cancelled due to COVID. They flatly refused to issue any refunds but only wanted to give me airline and hotel credits which I will never be able to use because of time limits on them. I found it very hard to get refunds and finally one of the airlines (Air Transat) agreed and issued my refund on July 1 but then expedia reposted the flight (which I never took) and charged me the original refunded amount on August 28 on my credit card. That is underhanded, shady and unethical, and probably illegal.

I tried numerous times (and have each call recorded) to seek a refund. My Paris, France trip that was scheduled for May 2020 was canceled. Expedia notified me of the cancellation via email. I had no plans to cancel this trip. This current issue - I have not been reimbursed for the hotel portion of the trip. This amount total $1,280.93. I have called numerous times. Each time they state they will call the hotel, get the refund and get back with me. Expedia never gets back with me. The email from Expedia, which I received before receiving the refund on the airfare portion, states I have been issued a voucher to be used at the same hotel in Paris, France as I originally booked for May 2020. This is unacceptable.

Many of us have had travel plans cancelled due to COVID-19, with varying levels of success receiving refunds. Every direct experience I have had with an airline or hotel has been positive. Every encounter with Expedia has been negative. We have lost at least $2,000 on hotels this year in situations when we were not allowed to visit a place. We booked before the pandemic. In addition, even when a flight was cancelled it required a two hour phone call to receive the refund. I have had other trips in 2020 booked direct with airlines or hotels - in each situation the airlines and hotels were lovely to work with and were understanding of the travel situation and provided refunds or allowed moving dates easily.

I booked a hotel thru Expedia during the Carmel Wildfire because I had to be evacuated from my house. The hotel was great and they offered evacuee rates, when I asked the hotel to match my Expedia rate to the evacuee rate, they said that was out of their hands because I got the room through Expedia, they were very nice and tried to do all they could to help. So I contacted Expedia and first on the phone I talked to this very rude gentleman that couldn't understand my situation and keep telling me that if I didn't have a voucher, they couldn't do anything. Then I chat with somebody else on the Expedia website, and she keep blaming the hotel for not giving me the evacuee rate. Terrible customer service!

1) Expedia set up traps for customers using the art of fine prints and expressions "in the eyes of the beholder". 2) Customer service agents are clueless, rude, abrupt. 3) Agents are trained to push you and dismiss you any way possible. After you spend average 45 min. waiting for one, they put you on hold again, wasting another 10-15 min. to "check the policy" which they should know already as "professionals". When they come back. they put you on another hold to check again on the "policy" that continues until you give up and leave you money for Expedia to steal.

I been trying to use an airline credit for the past 3 hours and I have been transferred to different agents that have no idea why I been transferred to them. I asked each one of them for their full name and wasn't given anymore information besides an American name but all the agents had heavy Indian accents. Expedia is located in America but has call centers in India with people who can comprehend anything!

Went through Expedia to rent a car in Denver (from the airport). I needed to add a day and a half to my trip after booking. The Agent for Expedia could not get through to Thrifty at the time but said I if cancel by the end of the next day, there would be a full refund. The next morning I looked up car rentals directly with the Rental car Company's and found a lower rate along with getting a car for the extra time I required. I then went back to Expedia and asked to cancel the reservation (4 days from the actual rental) whereupon a different agent of Expedia said that there is a no refund policy w/ Thrifty. I was NOT aware of this at the time of making the reservation and given the time in which are now living, it is unacceptable there is no flexibility with either Expedia or Thrifty when booking travel plans. Planning travel, we the consumer seem to be better served by going directly to providers of services and skip the middleman (Expedia) altogether!

Expedia has taken advantage of the corona virus and credit cards companies have allowed them to steal from the public. It is a sin! You can't get through to Expedia 6 months later! Why is that Expedia? Why? Why?

If I could rate Expedia no stars, I would. Advertised as a travel agency, you would expect the level of service to be easy and a one stop shop to book your travel needs. In December 2019, I booked an all inclusive package with flight and hotel for my 30th birthday for July 2020. Everything was good to go until about a 2 months before our trip. I was notified by Expedia that by non-stop flight to Cabo had been canceled. Given that COVID-19 had effected airlines, I understood why this would happen. I figured calling Expedia to change my flight would be all I needed to do. Wrong. I was told that I needed to contact the airline and have them change it. It took me a week to get a customer service rep on the phone for the airline. They changed both flights to connecting flights and then was told after the flight was changed, that I would have to contact Expedia to confirm the changes. This took me 2 weeks to have the changes made and confirmed.

Having FINALLY obtained a flight credit voucher to use with Expedia, when I went to try to apply this voucher to new flights (with the same airline, same destination, same passengers) they tell me I have to pay $70pp for a "change of ticket class". $140 fee to use a $280 voucher. They are blaming the airline (Qantas) for the fee, Qantas say it is Expedia. Exhausting phone calls with agents "sorry for your inconvenience", I'm sure these are designed to either make you explode or give up entirely. Thieves.

Most of the travel sites online are under the Expedia group. Hotels.com, Booking.com, Travelocity to name only a few. They are a total scam and rip off. I recommend always going to the hotel or place you want to travel to for the best deal. Never again will I use any of these sites.

We booked our spring break travel plans through Vacations by Marriott which is actually Expedia. Marriott has partnered with the Expedia Group to package vacations for them using their hotel rooms. This makes it very convenient for both companies to send you back and forth between the two chasing after your refunds on cancelled travel plans. Neither company will take responsibility for your money or awful customer service.

I booked this hotel specifically for the indoor pool. I have a family member that works for Marriott so I was able to get a discounted rate. When I arrive the front desk employee was in a back office with the door shut. I had to ring a bell to get her to even come out to the front. She come out and in the course of checking me in asks what brings me to town. I said a getaway for my kids to swim. Common sense is obviously not her strong suit because at no point did she mention the pool was closed. On my way to the room I see an out of order sign for the pool. I call down and ask when it will be open, and she says it won’t, but that I was welcome to call the Hampton Inn next door and ask if I can use their pool.

NEVER USE THE TRAVEL SERVICES OF EXPEDIA! As a consumer in a digital age, where we all have almost unlimited options at our fingertips, DO NOT even think about booking travel through Expedia. They have bestowed the most stressful and irritating week of my life due to their total lack of respect, accountability, and integrity. I preface this review, under the full understanding that planning an international vacation just prior to the start of a global pandemic was bound to hit a few pain points. However, after a week of phone calls and nearly 8 hours talking back and forth with customer service agents and supervisor after supervisor, I would not wish this customer experience journey upon my worst enemy.

I have recently purchased a bundle package from Expedia. Then later my hotel were being canceled by Expedia so then I called to their agent and they confirmed me that my ticket is refundable, so then next day I booked another bundle and then I called to canceled my airline ticket so they just said it’s not refundable. Very rudely disconnected my call. After various attempts I spoke to the supervisor and she was also not even taking any responsibility of their agent false communication about the ticket. They just canceled my ticket then with no refund. I am so so disappointed with Expedia. Please don’t do business with Expedia.

I pouched business class tickets through Expedia. They offered the "Top Executive" option which includes free cancellation. After canceling the flight a few months later, they refuse to refund my money. They said the airline will give me a credit. I don't want a credit. They are supposed to offer free cancellation which means a refund.

Expedia overcharges for Economy Basic (British Airways) and Economy Light (Air France) fares! Warning! Always check the price listed on the airline booking site before booking with Expedia,or even better just book directly with the airline. You can also use Google flights to double check that expedia is not ripping you off. I was charged $200 by expedia for a ticket that I could purchase directly on Air France website by $125. This was a ticket from Paris to another European city. The same happened when I tried to book a British Airways flight, but this time I was alert, and bought the flight directly at ** with no hassles.

I Purchase purchase ticket May 2 due to COVID-19. They take booking. I pay. After two days messages, "Your flight canceled," I request refund. Still not. They told me may we request. I continue following. I call July. They said we request July first week. It take 8 weeks, so if you read this tell your family and friends. Never ever used Expedia.com. Cheating people same better they can begging road eat well ,,,, Now they said that airline close. You don’t knew my airline close. They take all people money. Cheating cheating people. Bad experience.

07/31/20 I am now going into the third hour of my phone call with Expedia in an effort to get my two European flights and two domestic flights refunded. (All flights canceled due to COVID-19). This, after talking with an Expedia agent on 06/21/20 who promised a full refund on all flights. The agent today says the 06/21/20 call reference number that I was given is not valid; that I can get a voucher (which I do not want - I want a refund); and that they want to look for a recording of the 06/21/20 call to verify that one of their agents offered refunds!! Memo to self - NEVER BOOK THROUGH EXPEDIA AGAIN!!!

I booked a trip to Rio through Expedia and couldn't take the trip due to COVID-19. I called and called but got the runaround. When I finally got to speak with a representative from Expedia I was told that I would not be entitled to a refund. I live in New York City and around the time I booked my trip everything was canceled. I filed a complaint through my credit card company and received a full refund for the canceled flight but Expedia won't refund the hotel portion of my canceled trip. I will never use them again and hopefully, no one else will have to experience the hardships I've been through dealing with these crooks.

The flight was cancelled because of COVID, first they told us we cannot have any refund because they follow the company guidelines. But the company website is pretty clear: We can ask a 100% refund (the government helped the company to refund because of COVID). 3 different people talked to us, totally useless. Then they asked us to cancel, but the airlines already cancelled, they are wasting our time... pretending they are waiting an answer from the company... Now they told us we enjoyed a part of our flight... Seriously guys? We sent to them the official cancellation from the company! We didn't go anywhere! Incompetent? Dumb? Liars? Thiefs? I still hesitate what's the good word to use.

Had a trip planned to Key West. Covid 19 cancelled everything including the town of KeyWest. Had full cancellation insurance from their travel service, Expedia is the parent co. of the Insurance Co. Applying for lost monies was a waste of time. This company has page after page of exclusions including national emergencies and pandemics. The list of exclusions is 5 pages long. We are now forced to file a complaint with the North Carolina AG office. Will never use Expedia or it's companies again.

I am a widow for 18 months on disability. February, 2020 I decided that I would like to go to Hawaii, for my birthday in May. I made all the arrangements and paid including the insurance. When COVID 19 hit I canceled my trip April 18 and spoke with as representative from Expedia who assured me that there was no problem in receiving my money back. I was informed that the money would be deposited back onto my credit card 30 days after the original date of flight.

Due to covid19, I was not able to go to the hotel I booked in Greece. Expedia instructed for me to cancel the booking and they were going to provide a voucher. This is a 2794.05 dollars reservation. Hotel did contacted me directly but when I started asking question on how I would make the booking in the future, they said to contact Expedia. Right now I have called Expedia 6 times with no response. I keep getting I will get an answer in 7 days. I submitted a claim on my credit card and Expedia did respond to that stating that I refused the coupon, which is a lie. Please do not book with Expedia if you want to avoid being in this horrible position. Booking.com was great to my best friend. Use booking.com or any other website for that matter. I strongly believe that how companies behave during this crisis, is how they were be looked at in the future. Expedia response has been the worst.

I stayed in a hotel through Expedia. The fire alarm was hanging from the ceiling by a cord and the electrical outlet was broken... I told the hotel I would not stay there with my underage sister and they said I would have to ask Expedia for a refund. Expedia said I should have canceled 24 hours in advance. I sent Expedia pictures and asked for refund and they said that it was not their issue and offered no help. I advised them it was a fire issue and they again said the hotel policy was I would need to cancel 24 in advance.

I very clearly booked tickets through Expedia that specified that there was a free change of tickets. I even snapped screenshots of the policy before booking the tickets, because this is the age of Corona, and I did not want to get stuck with thousands of dollars that would not be honored if our plans had to change last minute. When I spent an hr (seriously) on the phone with a foreign agent to change our tickets by moving them up a week, it took him an hour to tell me that I can't change my flight unless it is to the same airline. Why did I book with expedia if not for the flexibility of multiple airlines? And how can you write "no change fee" clearly with no stipulation that this only applies to changes that would be on the same airline? After this 1 hr useless conversation, I was put on hold to speak to to a manager and then cut off after another 10 minute wait. I will not be using Expedia again.

If you book a hotel, and you cancel your plans, you lost your money. I tried to take down/edit my own review on a hotel after having a really bad experience and they just won't do it. I do not recommend this website.

I booked a cruise last March for a November cruise through Costco travel, it is now July. Through Expedia I also booked 2 hotels, two nights each, and the flight home from Miami. After the Cruise we were going to rent a car and drive down to Key West, drive back to Miami, stay there two days, then fly home. Because of Covid-19 there were issues with the Cruise so we had to cancel, (Costco Travel gave a full refund) therefore we had to cancel everything else. Expedia, who advertises full refunds, DON'T...WON'T!! Keeping in mind it is 5 months away. Expedia said the Hotel "The Best Hotel" in Miami rated #6 of hotels in Miami, doesn't give refunds. I have never heard of that.

I had to cancel my Hotel Reservation in Budapest due to the Covid virus. I took out Hotel cancellation with Expedia. I have not received a refund and the insurance company they use has changed 3 times now. It is AON Affinity. They need a letter stating what the value of the Voucher would be so I can get a refund. I have called many times not to receive an answer and the chat line is useless as they don't respond. I will never use Expedia again. I have wasted approximately 4 calls waited approx. 10 hours total with no response.

I had a trip booked april 3rd. thru Expedia and due to the covid-19, this trip had to be cancelled due to the no fly restrictions from the usa and to other countries. The information from expedia and the hotels was that if cancellations happened due to this, refunds would be granted. It's now 4 months after the cancellation and I haven't received a refund from expedia even though I have email and phone confirmation from the hotel (Melia Llana Beach Resort & Spa - All Inclusive Adults Only) that they will honor the full refund.

Our trip was cancelled in May due to the virus. Expedia said we had to file a claim with the travel insurance company. We did twice. Travel insurance said Expedia was the company that had to reimburse us. Expedia says we didn't cancel in 14 days. Every other company we have dealt with had excellent customer service and realized we could not predict a pandemic. We followed Expedia's directions from the beginning. They are not there for their customers. I wonder how much money they have stolen due to the virus. Sad!

I travel frequently, and always choose the “book now, pay at hotel” option with free cancellation. Expedia makes you give a cc # for a “deposit.” It has not been a problem until recently. I had two separate hotels which charged my credit card the FULL AMOUNT (deposit???) at time I made the reservation. Both these rooms were cancelled within the prescribed time frame. It’s now 3 days after the reserved/cancelled date, and several days after I cancelled the rooms. After speaking with a customer service rep, found out it will now take up to 14 days for the refund to process. So to sum things up, the hotels get to hold on to my $$$ for a month on a room which was cancelled according to policy.

July 2020. I'm really pissed. Service the worst possible. I didn't get any confirmation of the flight one day before flight! It is impossible to talk to the staff - poor call quality, the interlocutor hardly speaks English. Finally a call from the hotline at 5 am ... People, what service!

On January 5th, 2020 I purchased three roundtrip tickets for a trip to Japan via Expedia on Air Canada for our Nephew’s 2020 graduation (trip totaling $2761.53). The dates of travel were June 17th through June 27th. On May 23rd Expedia indicated that our flight on Air Canada had been cancelled due to COVID-19, and that we would automatically be issued a credit. Expedia claims their policy is in accordance with the airline and we would be contacted shortly. As of June 5th we had not been contacted by Expedia about our options, and we know that this flight falls under the US DOT refund policy.

I recently booked a car rental through Expedia. I was charged the cars damaged, collision and got my confirmation form for a total price of $217.89 from Expedia. My wife picked up the vehicle using my credit card, I noticed I was charged a total of $350 from the vendor even though I had booked it through Expedia for a set price and ended up paying $132.11 more from what was in my confirmation letter I received from Expedia. When talking to Expedia customer support trying to explain the situation, he was no help at all and found him to be quiet rude, saying, "We didn't charge you anything and booking through us regardless of having a confirmation agreement doesn't matter, nothing I can do for you."

We had a Bali vacation for 4 of us for June 25 to July 7. We fully paid for it in January. I PAID FOR FULL INSURANCE ON THIS TRIP (and every trip for 20 years with Expedia.) When Covid hit, I tried to cancel & Expedia wouldn't even answer phone until "72 hours before the trip." When I called 6/23 & finally got through, they didn't acknowledge my insurance, but kept me on the phone for 2+ hours calling the airline. I got an obscure e-mail that the airline was canceled (China Air actually canceled the flights on June 9th and no refund). But the hotel they said, "you get a credit to be used until 6/2021". But I paid for a FULL REFUND, not a "credit" for a hotel halfway around the world that I will never go to! I spoke to FOUR different people, each with a heavier accent & more patronizing than the next. I'm a 20-year user and member of Expedia. This has been the worse.

I used Expedia to book air travel for 3 family members. Trip cancelled for 2 due to Covid-19. I also purchased travel insurance. Called Expedia to cancel air reservations for 2 of the 3 travelers and issue refund. They can't do it - customer has to call the travel insurance company whose policy was sold to customer by Expedia - Expedia providing -0- value here.

Long story short, we didn’t make it to our flight because the company never actually ticketed our booking. We got to the airport with the booking confirmation and confirmed itinerary and the airline told us that there were no tickets in their system since Expedia didn’t actually purchase them on their end. We called them and spent 5 hours On the phone with 3 of them on hold. They weren’t able to fix the mistake or book a ticket because they didn’t want to pay the difference and almost made us to do that! That was a nightmare!!

Lesson learned. Do not ever book flights through a 3rd party. With Covid 19 going on, it was a nightmare from being on hold for 4 hours and then being hung up multiple times. Yesterday, it was a lot easier to get a rep on the phone, however, the first rep I talked to ALLIE hung up the phone on me after I requested to follow up on a refund that was issued on April 9th 2020 that never showed up on my bank account. She asked to put me on hold and then 10 seconds later hung the phone up on me.

I booked two hotels in Italy for my honeymoon in May of 2020. When the coronavirus hit, Italy stopped allowing people into the country. However, Expedia would not offer me a refund for my two hotel reservations. I was passed from person to person, none of which offered any assistance. They simply said "oh well, nothing I can do". I don't understand how they can keep my money, when I paid for a service and they didn't provide that service. This is a morally corrupt company that kept $2500 of my money.

I have been trying to get my travel refund of $640.17 from Expedia, I've had to wait on the phone for 2 hours just to talk to someone, and when they finally answer they put me in hold for up to 3 hours trying solve something they did. I book my flight, I bought my flight through them 7 months in advance using AA and they change my return flight to Air Canada, then they cancel my flight without prior notice and the only reason they give me is that there are no flight until January 2021, this confusion is all expedia fault, the customer services does not know and does not want to help you.

Firstly, let it be known I have all booking documents so if either of these shady companies has the courage to challenge this review, I more than welcome it... So I booked a Marriott hotel room over Expedia. Arrived at the hotel just a few hours after booking and the hotel doors are locked. A makeshift sign tells visitors to walk around the building to side entrance. (Strike 1) I drag multiple bags to the other side of building only to find that door is also locked so I picked up the house phone. (strike 2) Some lady comes on stating the hotel is closed, even though I see many cars and guests leaving and coming. So what they meant to say was "we gave your room away." She did say that they had just emailed me. Email has still not arrived notifying me that I no longer have a room. This is 5 hours after being denied my room which was fully paid for.

As per ExpediaPlusGold (I am a long time member) emails advises (I sent numerous emails explaining my issues about refunds for canceled flights and every email from Expedia would suggest to call them as they can not solve the problem via emails) I tried many times to reach Expedia live representative for quite a while. And when I am lucky to get through and explain my situation described in details in the emails to Expedia, after I provide the itinerary numbers and explain the refund issues... Expedia representative... just hangs up. It happens a few times, not once, not twice but a FEW TIMES!!! IT IS NOT ACCEPTABLE!!!

We booked a condo in Florida and booked airline tickets. Three days later we received a cancellation saying there was a double booking. There was no offer of an alternative rental or a reimbursement of flight cost. Never use Expedia!

Absolutely terrible. Would NEVER book through Expedia again. CSRs are not in US, English is terrible. Claimed they were providing a refund (which 4 attempts and hours on the phone) and in the end they provided a travel coupon to be used through Expedia. When I attempted to use the coupon, it seemed to be only for trip packages which I did not want. Once again I have to call customer service to figure out why I cannot use my money! Upon calling, I was transferred to three different people and still holding... Absolutely the worst service if you run into problems such as a pandemic. But I would worry about any other time as well.

We went to book a room at a B&B that we had stayed at previously. We used Expedia because of the price and purchased the insurance. When the COVID virus hit, we were informed that AIG would not cover cancellations due to this. Rather, they refunded the insurance premium. The hotel was willing to work with us. This hotel never received payment, however, Expedia received $206 for the booking and never refunded it. Think twice before booking through Expedia. My information was that if we had asked for the Expedia price, the hotel would have gladly accommodated us. We won't use them again.

We made plans to travel on airBaltic in June. The flight was arranged through Expedia.com, and we paid the airfare in advance. Because of the COVID pandemic, the flight was canceled. I communicated with Expedia to request a refund, but their response suggested I deal directly with the airline. I called airBaltic in Riga, Latvia (at no small expense), only to be told that the refund had to be made by Expedia.

They are awful people, never give refund even they canceled the booking. Disgusting business practice. Do not book through them. Customer servers are total trash. I booked a future flight 2 month ahead. They canceled my flight 1 month after the booking and hold my money for 3 month. Not only their support was so hard to connect, their customer service were not willing to solve the problem with me and kept my money. ZERO help. I think my only option now is to file a dispute with my bank for fraud and get my money back that way.

I booked a hotel recently and selected the pay later at hotel option. Expedia immediately charged my card without my permission and for the wrong location. When I called customer service I was told 5 times that there's nothing they can do about the fraudulent charges and when I asked to speak to a manager all 5 times I was hung up on. Wish 0 stars was an option - AVOID THIS COMPANY LIKE THE PLAGUE.

I had ordered airline tickets thru Expedia at the end of March 2020. Got a really good price for my mother to fly out to Utah. The prices had dropped because of this Covid-19. I received an email from Expedia stating that her flight had a conflict and we needed to contact the airlines. So, I spent 3 days trying to get ahold of the airline. Over 25 hours of hold time mainly on the phone and some time with the chat feature. The airline helped us out and rerouted her flights for the same days. The airline was extremely helpful when I was able to get ahold of someone. Now the bad part. Received another email from Expedia (June 6th 2020 twenty day before flight) stating the airline canceled the flight and they were refunding our money. Well as mentioned above the airline did not cancel, they had changed her itinerary.

In Oct 2019 I purchased two tickets for my wife and myself for travel 5 July 2020 from Ho Chi Minh City, Vietnam to Zurich Switzerland and return. Itinerary# ** on my credit card. First leg was from SGN to BKK on Thai airways. Thai Airways totally canceled my ticket because of the Corona Virus and I have that sent that cancellation to Expedia showing that I have no way to get to BKK and catch the next leg to Zurich on Swiss Airline.

I used 48,000 points. My trip was canceled from COVID-19 and restrictions put on me by military and they are saying I have to use flight credit at Lufthansa. A) I can no longer afford to go to Europe now (and am restricted from going there by Army) and B) I will be deployed next year when credit has to be used. It is not hard to give someone their points back. I know it would be essentially a 600 dollar loss on your side but that is small potatoes to the reputation damage that has happened here.

80.00 unused credit which totaled 320.00 out of the 778.00 credit I had..

I was lucky to get in touch over the phone with life agent and was able to get back my refund FINALLY.

After multiple calls and hours talking to agents, and being put on hold, Expedia refuses to refund our $2,200.00 for flights that were cancelled by the airline. The airline told us to get our refund from expedia, and there is nothing they can do. Who else is interested in joining our class action lawsuit? **

I cancelled my reservations on March 30, 2020 using an Expedia representative. My hotel reservations were non-refundable but the expedia representative and myself called the hotel through a conference call and they said they would gladly refund my $300.00. The expedia rep noted this call and I received an email within a few minutes stating I would receive my refund. I called 6.2.20 to check on the status of my refund. Expedia told me they didn't have my refund and that it could 4 more weeks before they contacted me regarding my complaint.

It's all good when you book for a first time. But when Covid came it didnt go well. Wanted to schedule not trip using my credit of 882 but have to pay 300 fee of cancellation. Not only that. When I was on the phone with them, they said they have to match the class of service you had and pay the difference so they said i had to pay 2100 plus a 300 fee for a 1500 buck trip???? Due to match the class of service which made no sense. Which I found out later is a scam!! I end up calling Delta to book it and they used the credit of 882 and didn't charge a 300. So I end up pay 510 vs 1500. So hopefully you only buy a ticket and never have to cancel with them.

During Covid 19 cancelled and kept my money. My ''non refundable'' hotel booking was cancelled. Hotel and city closed but Expedia stuck to the non refund for a booking that never exists. I'm out almost $1200.00. I call it thievery. I can't talk to a robot. No customer service.

I booked a trip to MELIA NASSAU RESORT though EXPEDIA in January for a vacation in APRIL. March 22nd I received an email from EXPEDIA saying the trip was canceled due to COVID 19. I had purchased additional trip insurance waiver for $156.00. They canceled the trip on me and are refusing to refund my money. United AIRLINES was professional and immediately gave me a credit voucher for the airfare but MELIAN and EXPEDIA are basically telling me "screw you, Pal you're out of luck." So now I have filed a claim with my credit card for the almost $2000 I am out... Don't buy the insurance waiver from EXPEDIA...it's a total ripoff and they are not honoring it... And be careful booking the MELIA NASSAU, their business practice is shady at the least, seems criminal to me.

I booked a trip with Expedia and purchased their insurance. We had a medical emergency within the family and I canceled the trip; however, they will not refund my money. This is the first time I’ve ever left a bad review, but I feel it is important to caution people against this company considering my experience. Do not book with Expedia!

I had reserved a 5 night stay at Haleakala Shores in Maui In June 2020. With the pandemic, Hawaii requires visitors to self quarantine for 14 days and United Airlines cancelled our flight. During that time Expedia was not connecting customers to their agents if their trip was more than 20 days out. So I waited. At 20 days out I contacted their online agent who said if I cancelled my reservation I would be penalized 30% of the cost. I requested an exception due to events outside my control. They said they would try to contact the property. The property said “No refunds.” I asked Expedia to try to get my full refund. Due to events outside of my control. After that they never got in contact with the property.

In Feb 2020 I booked a hotel room for a stay April 5, 2020. It specifically stated "No Cancellation fee and pay at hotel at check in". Because of the pandemic I cancelled March 13, 2020. I got a confirmation from Expedia saying I would receive a refund. What? They had already charged my account. When I disputed the charge they said it was a Non-refundable reservation. They are refusing to give me the refund - that they were not authorized to charge. I have called the Best Western and there was "NO CHARGE" for the reservation. Expedia is fraudulently keeping my money. They say I agreed to the non-refundable room and for my account to be charged immediately upon booking.

You would think that they have their customers in mind during this worldwide pandemic. Nope! I had a coupon from my canceled April trip (due to covid). I used it to book a room but then later had to change the dates. I press the cancel button and choose the option 'I have to change the date' because I had to work around with the dates and type of rooms because I had to match the credit amount.

I have just been through my last experience with Expedia. They have lied to me and given me endless run-arounds. I have proof from the Mexico City hotel in question (a screenshot of my reservation) showing that Expedia has my money (not the hotel); THE HOTEL NEVER CHARGED EXPEDIA. Expedia will not refund my money. They have lied to me, saying the hotel was paid in advance--they were not. That is not the policy; a hotel can charge Expedia's virtual credit card only upon check-in. Because of the pandemic, I canceled well in advance of the reservation and the hotel policy is no cancelation fee during the pandemic; there were no flights to Mexico anyway.

I had reservations for a Hotel stay in Alaska for a cruise. Due to the Covid-19 issues, the cruise lines cancelled our cruise. As soon as I found out (45 days before we were to leave), I notified all of the hotels, airlines, etc. that the trip had been cancelled and we wanted a refund, since we had no say in the matter and could not go. We had no issues with anyone, EXCEPT EXPEDIA. They refused to give us any refunds ($322) for our hotel, saying we did not meet their guidelines.

I have been trying to change my flights that were cancelled due to COVID-19 for over 3 months now. Expedia has repeatedly (after 3 phone calls each lasting 6+ hours including hold time) gotten my name wrong, sent emails to the wrong email address (even after correcting them), refused to send me a confirmation of the change or receipt, failed to give me a new itinerary number so I could not call back, and blocked me at every turn.

This company robbed people under the federal government watch, they book flights with airline knowing there is no flight or hotel for low prices than don't inform you that the flight cancel and will not refund you them or the airlines, that straight large scale American greed. Scam worldwide scam, rip-off, show you once more there is no justice in the justice system in the United States, you get rip-off all the times, good luck trying to talk to Expedia. They will hang up the phone on your face, real bad people.

I was told I would get a call back in 20 minutes to speak to a representative. When they called, it said they were having errors. I lost my place in line. I called again and stayed on hold, and have been on hold 35 minutes so far, despite being quoted a 17-25 minute wait time.

Every day I am talking to Expedia representatives, They know nothing. When I send email, they asked me to call on US number (Not toll free). I spent money and called them. Their representatives can not speak clear English. Don't have any training. They lied to me they mailed me my money transfer details to my email, I never received any email. No call return after promising. I have all conversations recorded. For last 6 weeks I am waiting for my hotel booking refund for last 6 weeks their Rep told me to check with my bank. How stupid. I asked for my air ticket refund, they never replied. It is simply harassment. I will be giving everything in media If I don't receive any answers.

We purchased two tickets to Durango Mexico for $1290.94. Then life changed and we had to cancel. To rebook a flight to New York City in December for just one of us they wanted an additional $412.17. As a comparison flying another airline, with a better flight, no layover, a direct flight would cost $397. So they want to charge more than $1700 for a round-trip ticket from Reno to JFK. We lost $1290.94! Please stay away from this company.

Due to Covid, I tried to refund my parents flight from Fiji to Australia, I was told I can't get refund but are willing to give me credit to use by Jan 2021. What is the guarantee that the Covid would be over by then, so if I don't book by then my credit get forfeited. That's a joke, I got my cruise refunded, as this flight was to get my parents over here to enjoy a great barrier cruise in Sept 2020. Knowing that they are 60+ and are more likely to get the virus and get really sick, I refunded my cruise, thanking Carnival for being in sync with the situation. Besides the Australia inboards are restricted for non citizens. Never again am I ever booking any trip through Expedia as other vacation centers are more helpful to refund and are more accommodating. Not recommending Expedia for any travel or stay purpose.

I booked through Expedia on 1/8/2020 to stay at the NH Geneva City Hotel in Geneva 4/5/2020-4/9/2020 that was a total of $604.87 and non-refundable. On 3/12/2020 when it was clear that travel internationally was inappropriate and dangerous, I contacted Expedia via email about cancelling my reservation and inquiring about a potential refund, since my flights I had booked to Europe itself was cancelled (flights not booked via Expedia). The Expedia agent said that in order to receive a refund, I should contact the NH Geneva city hotel directly. I messaged the hotel through the Expedia website, and on March 18, 2020 the hotel said they cancelled my reservation and said they would issue a full refund without penalty. However, since the booking was made through Expedia, the hotel said they would refund Expedia and I should contact Expedia directly to receive a refund.

We booked a cruise that was to leave out of Denmark in May, unfortunately due to COVID19 travel bans our flight was cancelled, cruise was cancelled by airline and cruise company. We had already in February booked a hotel in Denmark to stay prior to cruise for 2 days, through Expedia, paid in full and did not buy cancellation for hotel, Expedia was not able to help us, told us we had a year to use a voucher for hotel. We are out of pocket 750$ although website for Expedia states full refund if booked before March 19 and leave before May 31, we booked in February! What is the point of their service if they are unable to follow through with own policies? And in saying this the customer service is terrible if not willing to offer full refund due to recent world wide events. Truly disappointed in this experience, will not use their website again in future for booking any trips, not recommended.

As we all know, COVID-19 has turned life upside down and many people had to cancel flights for one reason or another. I had a flight booked to go to Texas for my sister's wedding in April, but she unfortunately had to cancel because of the shut-downs attributed to COVID-19. I have reached out to the airline (American Airlines) and to Expedia for a refund, but they refuse to give me one. They say because the flight was not cancelled that I don't deserve a refund even if my event was cancelled and my life was, as I said, turned upside down because of this horrible pandemic. We are all having to endure. I think that companies need to be a little more empathetic to people/their customers and not just their own bottom line. The customer service reps were very rude and short with me too, which is totally unnecessary in my opinion.

I will never use Expedia again. I purchased a flight for my daughter back in February 2020 to fly out in April. I never purchase flight insurance, but did on this one. I wasn’t sure if she may need to cancel. Then Covid 19 happened. The flight was cancelled, and I was told I could rebook again. Today, I found flights online that would be $200 less than the original, but I couldn’t apply my credit without an agent’s help. An hour later, I finally was able to talk to an agent who could book the flight, but not the flights I wanted. They said I originally purchased a mid-class ticket and could not purchase a lower class ticket with a rebooking. There is nothing in my insurance policy about that.

A flight was cancelled due to Travel Restrictions. Expedia points the finger to Easy Jet and they to Expedia. I gave Expedia my money and they won't refund it. As a consumer I'm stuck in the middle. Last Month, Expedia sent a basic email to reach out to the specific airlines for changes or refunds request to go thru the specific company. At that Time I reached out to Easy Jet and their system said to wait till I was within 2 weeks of the travel. I just received an email from Easy Jet notifying me of the flight cancellation. I went through Easy Jet system and it ask if I got the ticket thru Easy Jet or a third party then for third party, it only list Expedia and then tells me to contact Expedia.

I am an Expedia customer for the last 15 years. I bought two way tickets 5 months ago and paid $1,499 and because of COVID 19, the return was was cancelled. I did not reach Expedia for 2 months but I got an email saying that I would get the refund! I called them today, waited for 1 hour, couldn't reach anyone. Then I contacted a real agent online and he told me that I got $0 as a refund! I am very upset that Expedia turned to be a scam company and did not care about their customers. Then why should I ever use Expedia again? You give "silver", "golden" names to your customers but the only thing you care is the money. This is not how the business is done! I will let everyone around me know how Expedia stole half of my money. They owe me $750 and they don't pay back and they don't care! Thank you Expedia! You lost me and you will lose tons of customers!

I am a travel agent and used Expedia to book 9 flights to Europe for a small group in May. On March 26th Expedia sent emails saying the flights had been canceled and they had issued an airline credit. I called and explained my group wanted refunds rather than credits and Expedia told me the airline wasn't offering refunds but to wait until closer to the flight date and the situation might change. Today I called the airline and they explained Expedia had canceled the reservation on April 11th (without notifying me) so there was nothing they could do for me. Called Expedia and after an hour on the phone with agents trying to tell me they needed to call the airline they finally agreed I needed to talk with a supervisor. Of course no supervisor was available but they promised one would call. Still waiting.

BUYER BEWARE! BUYER BEWARE! Expedia stole my money! I booked a cruise and paid for it in full, $6,954, on 1/20/2020 along with $426 in travel insurance to Expedia. The cruise was from mid July. The cruise was cancelled in April. Expedia REFUSED to refund the insurance money. I just paid $426 to NOT GO on a cruise! Does that make any sense?!! GREED!!!! SHAME ON YOU EXPEDIA! YOU DESERVE TO GO BANKRUPT!

Booked a trip to travel abroad just before the Covid issues hit the US. Have been trying to cancel ever since. Since Expedia seems to only sell the bottom of the barrel tickets, they are unwilling to help get a refund of our tickets. They say it is because we purchased non-refundable even though it's all that's offered. I tried calling the airlines directly only to be told to contact Expedia. A travel voucher does me no good as I cannot use it before the end of the 2020 year, so we are out a considerable amount of money. Beware.

Back in January I booked 3 tickets to Porto Portugal, trip to take place in August 2020, airliner Air Canada. On or about April 6th I got an Email from Expedia stating my flights are canceled. Also stating I would get another Email within 30 days with final cancellation details. Didn't get final Email, I called and and was told that I was given credit no refund! After more than half hour on the phone, Expedia said its Air Canada policy to give credit only. Thats not right, I didnt cancel my flights they did. WILL NEVER EVER USE EXPEDIA FOR MY TRAVEL NEEDS.

I booked a hotel with Expedia in January. I cancelled it due to virus. The cancellation was at least a month before check in date. The hotel says that I should get a full refund. It has been almost three months after cancellation, but I have not received a refund. Expedia referred me to their ‘customer service’ (**). This service referred me to another Expedia group - Global Customer Operations Escalations (GCO). GCO stated they will process the refund when they get verification from my financial institution that it had not already been refunded. I sent them a screen shot of transactions, but they want it direct from financial institution. They also stated that they need verification before 28 days or they will not process it. It is hard to believe that they need verification when they have direct knowledge of their finances. So it has been three months with no refund.

On Apr 11, I had to get a refund code from airlines because Expedia refused to help. They process that code that took me 6 hours to get and multiple phone calls on the 18th of April??? 7 DAYS LATER???? Refund was declined due to a mistake made by an Expedia employee. This mistake caused an 8 week delay for my refund to hit my bank. Expedia admits error but won't refund any sooner?

Our trip to Montreal was cancelled due to COVID and we asked for an Expedia/HomeAway refund for the accommodation as the property owner has refused to respond to us or to HomeAway. Ten phone calls later, countless hours spent, three curiously disconnected calls and still no resolution. Finally managed to get an email address for Expedia customer service from an Expedia agent.

Expedia has proven the company is willing to make profits over covid virus. Las Vegas hotel shuts down and the trip was cancelled. I requested a refund. Expedia blames the hotel policy for no refund. I contacted the hotel and the hotel said all payment were refunded back.... After hours on hold Expedia ends my call by saying no refunds can be issued since we cannot change the hotel policy (Las Vegas was shut down). The hotel emailed them stating this is not policy during a pandemic.... (they sent me copies of the email) Expedia refunds me 34 dollars out of thousands. This is a scam at best!!!!

We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit.

Expedia business is a scam. Trying to get my money back after the airline cancelled the flight and per airline they approved the refund. Expedia keep telling that during 1 week and reached 5 times they are not able to reach the airline company and they are only willing to give me a voucher.

I booked a trip to Florida for the family flight and hotel in March. In May the hotel we book canceled our reservation. I called Expedia and ask for a refund of the flight or a comparable hotel for the same price I book the trip at. They said that they couldn't do it and that I had to try and get a refund from the airline if that's what I wanted even though their partner is the one that cancelled. I spent 3 hours on the phone with them and they didn't even offer a apology. Will never use this service again.

This is a terrible company. Do NOT use them. I canceled a hotel stay through them and was still charged. When I called for a refund they said they were going to call the hotel. Then they told me the hotel had charged my card and would not refund it. I spoke to the hotel and they said they told Expedia they would refund it and they needed an email from them saying Expedia would not charge them their fee. I called Expedia again because I have an email from Expedia saying they had the cancellation info. Expedia then said there was nothing they could do. It was their mistake. They never canceled the reservation and now they are blaming the hotel. This is the worst company I have ever dealt with. They are scammers. And in light of everything going on in the world today they have acted like the pieces of garbage most people probably already think they are.

My mother booked a flight to London and a hotel through Expedia. She called a month ago and was told to call at a date closer to the flight date. Her flight was May 15th, it's May 2nd and they're still refusing to give a refund. They are offering coupons instead, but my mother is not planning on travel in the near future! They keep giving us the run around, and now, we are currently on hold... We've been on hold for longer that 20 minutes. DO NOT BOOK ANYTHING THROUGH EXPEDIA!!!

I have been trying for two months since the outbreak of the coronavirus to receive a refund for my canceled flights and British Airways. The policy of the airline during this time is to refund me in full however after numerous hours on hold multiple disconnections to no avail will Expedia refund me my money. Terrible terrible customer service. They make up their own policies and Currently abiding by government regulations this company should be sued and joint lawsuit.

Please do not use Expedia. I booked a condo through Expedia for 5 days. Because of the Covid virus Myrtle Beach would not allow visitors. I canceled the reservation and was told I would receive a full refund. Now 6 weeks later Expedia is saying I can’t receive a refund. I have emailed receipts so I’m sure I will get a refund even if I have to hire a lawyer. The customer service is terrible being that you can only chat with a person. Stay away from Expedia!

I could go on a long-winded, detail-filled rant about how unprofessional Expedia's customer service representatives are, but I will simply state this: I was disconnected while on hold with Expedia SEVEN times while trying to figure out my trip cancellations and potential refunds due to the COVID-19 pandemic. I never received a call back when the call was dropped, and every customer service representative I spoke to seemed to take the path of least resistance.

I've booked several cruises thru Expedia (w/ hotels + airfare). Every time I have to fight with them to get my rebates/credits. Their customer service is non existent. They simply loop you in circles w/o ever speaking to a human being. Never again, simply NOT worth the aggravation.

I booked a flight for my maid from Beirut to Addis Ababa for March 19. What happened the flight had been cancelled because of the Covid19. The airport of Beirut stopped all flights starting March 16. I tried to reach them (Expedia) for a few days and as you know or you experienced, no way. In meanwhile, the news from the airport announced that the airport will restart normal flight starting March 29. I try to contact Expedia, the automatic answer machine answered me, "Put your itinerary number," I did, I got a vocal message, "We know your flight has been cancelled, we issued a refund to your Visa account, please allow one month to receive." I waited for one month and one week and no money refunded. I called them today 25 of May and they told me there is no refunded money.

Please do yourself a favor and stay away from this deceptive company. I had to change a flight and the second one was cheaper. They lied to me and said that I would get a $97.01 voucher from Delta airlines. I called Delta and they said Expedia lied to me and charged me the same for both flights. In other words, they pocketed the money. I have no recourse with my credit card company because I accepted the voucher. Never again. In the future, I will deal directly with the airlines.

Booked a trip with flight, hotel and transfer end of February 2020. Transfer to from hotel through SuperShuttle Mexico. Had to wait one hour to get transfer to hotel. The shuttle driver told me the company will contact me 24 hrs to confirm return. They never called or contact by email. I tried to call many times with help of hotel staff and no response. I also emailed them and no response. I Had to pay extra and get a cab not to lose my flight. I contact Expedia through phone, email and chatting and the only thing they said is that I have to wait for the SupperSuttle response, which I already know it will never happens. They do not feel responsible for your lost money! I will never use Expedia or its affiliates again for any travel services!

On March 13, 2019 Czech Air cancelled my scheduled and confirmed business class flight from Paris to Prague. European Union Law says under Regulation (EC) No 261/2004) that: “In the case of flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among: a) reimbursement (refund); b) re-routing at the earliest opportunity, or c) re-routing at a later date at the passenger’s convenience.” See: **.

I have been using Expedia for many years and now with this World Crisis going on they are not working with customers. My International scheduled for 4/25 flight was cancelled and the airline returned my money even though they were not refundable tickets. Also, the tour company I booked gave me a credit for future use. Well, I have been trying to call Expedia to get a credit or refund for my hotels. I have been trying for weeks and finally got thru to hear that they will NOT be giving me a credit or refund since my hotels were not refundable.

I have never requested Expedia to cancel my trip to Toronto. The flight is in May, and I am still waiting for their most update policy. But, when I check my trip in Expedia app, it said my trip has been fully canceled. They canceled my trip without noticing a client, and they did not send me any cancellation or refund email. This is totally not acceptable !!! So disappointed on it!

Bought a ticket from JFK to China operated by Asiana airline a couple of weeks ago. And I was notified that the flight was not going to operate due to Covid-19. So I cancelled it and requested full refund, and they gave me ** credits and told me it's in their internal system that only credits are allowed. Such BS when Asiana website clearly states that full refund is allowed through travel agency. All they told me is it's an internal thing and they can do nothing. Honestly a ** company.

I made my hotel reservation early March. The reason for the travel was cancelled. My hotel booking was "cancellable" with 24 hours notice. I cancelled the hotel 4/5 for 4/22 date. I still don't have my $1400 refund and in checking status I learn that it would be 30 days before getting it. Expedia took my money immediately so even with COVID19, I don't understand why I still don't have my refund. I had cancelled other hotel/travel a week before in the midst of COVID19 and received refunds in seconds. If this is a measure to protect their income, I don't appreciate it. I understand agents are busy but I also don't understand why another travel was immediately refund (without an agent I would suspect considering how fast) and this one a week later is still be held by Expedia.

I booked two trips with Expedia, both were flight and accommodation, one trip in April and the second in May. The first flight was cancelled by Lufthansa. Expedia refunded me the cost of the hotel but not the flight for which I have been issued a coupon that must be used by 31st August for flights up to 31 December. Not happy with that as the airline surely must pay a refund when they cancel the flight. Expedia customer service said nothing they could do. Then the second flight was cancelled by Swiss and it was the same story, no refund just coupon for alternative flight. However the hotel would not refund but agreed to alternative date - however when I gave an alternative date in September, I was told by Expedia that the hotel was full (kinda hard to imagine in this crisis that any hotel could be full 5 months ahead given nobody can travel).

I wish I could leave no stars because this experience has been truly horrendous. I received an email and text from Expedia to cancel traveling plans due to COVID-19. The email CLEARLY states that travel arrangements will be refunded/credited due to this situation. After going through the steps to cancel, I received an email stating that "my travel" doesn't qualify for any refund or credit!! The "virtual assistant" is an absolute joke and gets you nowhere! You can't leave an email with a human being to get back with you, and customer service isn't available unless travel is within 72 hours! I will NEVER use the expedia app or any of its brands EVER again. I will book traveling direct through the airline in the future. I DO NOT recommend expedia and will be a former customer after this experience. Stay safe out there everyone and I hope your travel changes go better than mine....

Itinerary **. I paid $4852.05 for a round trip ticket from Denver to Kathmandu Nepal. Expedia and the Airlines Qatar Airways canceled almost all of the trip connections. I canceled the remainder March 24 and have been told there is no refund pending!!! I contacted Qatar Airways and they started to contact Expedia. Note Expedia changed/canceled the flights, not me. I am demanding a refund or at a minimum a credit of $4852.05. When I contacted Expedia and used their chat it stated there was no refund pending.

My husband and I originally booked a flight for January 1 to Mazatlan returning April 30. Due to Coronavirus we had to return earlier. We booked a flight for March 25. A few days before we received an e-mail that our flight was canceled and we had to accept a new flight booked for May 1. We spent hours on the phone trying to get through to the airline or Expedia with no luck. Since May 1 was too late (as our insurance would have run out and our government was telling us to return) we were left with no choice but to book again and pay a third time for a flight home. When we returned home the airline told us we had to contact Expedia as we had booked through them and Expedia told us they could do nothing as they were bound by airline rules. We are not happy with the booking agent or airline, neither of which tried to help during a difficult situation.

Expedia service agents are taking advantage of the Covid-19 pandemic to scare you into buying over-priced tickets. One minor leg of my flight from Australia to the US was cancelled. The Expedia booking agent cancelled the entire flight and told me that there were no flights on any airline from Australia to the US until June. When I told them my original flight was still showing as available on Expedia (their own website!) they told me the website was wrong.

I understand the huge influx due to Corona Virus but.... Has anyone encountered such a USELESS Website as Expedia.com? They are so understaffed and behind the curve, that if your flight is less than 7 or 10 days out they will not speak to you. THEY SUCK. I get an offer from an endless ChatBot offering to give me credit for my trip but can answer no questions (how long is it good for? when will I get it? HOW will I get it? etc etc). At this point I am sure their NET PROMOTER SCORES are NEGATIVE 100. Never again....

We purchased tickets to fly through Expedia before the COVID-19 pandemic (we even bought the insurance, like we usually do just in case we needed to cancel). Well, we felt uncomfortable flying once it got closer to our take off date for a few reasons to include: 1) We have a 2 year old daughter and don't want to expose her unnecessarily, 2) We were going to be visiting people above the age of 60 and again, did not want to expose them either, 3) We are taking this pandemic seriously and would like to overall decrease our exposure. We cancelled our flight, noting the pandemic, and we just received an email stating that the pandemic is NOT A VALID REASON. We cancelled on March 11th and it was not declared a pandemic until March 13th. I will never use this company again.

We purchased 7 tickets to Maui roundtrip through Expedia. Due to COVID-19 and the request to not travel, we canceled our plans. We contacted Hawaiian Airlines to cancel our flights. Because the tickets were purchased through Expedia they stated we would need to call them for the refund. Due to the overwhelming customer response it was difficult to get through to Expedia. We then contacted the CLO of Hawaiian Airlines, who authorized Expedia to refund our return flights and gave us a code for Expedia. We called today and Expedia states they don't "own" our tickets and are declining our refund.

I recently booked a vacation in January to a hotel in Como, Italy. I made the mistake of forgetting to change the date to April 22 and the reservation was made for the next day. I called Expedia immediately and told them of my error. Their response was that they would call the hotel and see about getting me a refund. The hotel refused and Expedia told me there was nothing they could do! Really. How about refunding my money yourselves and creating good will and keeping a customer? I had to dispute it on my credit card (CitiCard) and they did what you should of done and credited my account because I have been a loyal and good customer. Expedia... You and that hotel should be ashamed of yourselves. Thank you...Citicard.

I booked two refundable flights with Expedia with China Airlines. China Airlines made an error that prevented my husband from boarding. I contacted China Airlines and they agreed to refund the ticket, but said Expedia needed to actually issue the refund. I spend TWELVE hours on hold with Expedia and exchanged many emails with many different agents, and every time I got a different story. Their customer service is total chaos. The ticket was refundable, the airline made an error, the airline agreed to the refund, and Expedia still refuses to issue it. I see many other people with similar experiences. Class action lawsuit, anybody?

Purchased round trip business class KLM airline tickets through Expedia to Europe in March 2020. Was notified by Delts (KLM partner) that my return KLM flights were cancelled the day before my departure due to the Coronavirus pandemic. Delta stated that they were trying to re-book my flights. They were unsuccessful. I attempted to contact Expedia for assistance in re-booking, but was put on hold for countless hours. I ended up purchasing another set of flight(s) back to the U.S. KLM has agreed to refund me the return ticket prices, but has informed me that I must do this through Expedia. Expedia refuses to refund the ticket price and will only offer vouchers for the cancelled flights. I have submitted a complaint against Expedia to the Department of Transportation and a dispute through my credit card company. This is the worst service that I have ever encountered. I have been put on hold on the telephone for as long as 7 hours only to be disconnected.

Booked flights & hotel for a mid-April, New York City, grand daughter's birthday weekend, Feb.3, 2020. We’d just started hearing about the corona virus and decided just to be safe, 1st time, Ever, purchasing travel insurance. Our trip and thousands of others, was cancelled. Hopped online, cancelled everything online, a fairly painless process. When we received our cancelled trip refund, it was short. $116.00 short to be exact. No explanation for the difference. Call customer service and spend the better part of 90 minutes on hold, to be told that difference was the insurance we took out. That’s all. No refund available. We had 10 days from purchase date to cancel the policy. Well, we definitely were not satisfied, we expect and demand our 100% refund! They were not budging, my blood was boiling, just give me the name of the company that issued the policy and we’ll just take it up with them.

I have a flight and Hotel booked to Europe with my family in the incoming weeks. My flight and Hotel got cancelled due to the COVID-19. I have been trying to reach Expedia but they are not working at all. They recorded some voice mails and abandoned the sinking ship. This is the time when serious companies have taken the hit and have faced their customers with respect and honesty. Many are complaining how they are not getting their money back like is happening with other non-refundable tickets booked with more respectful agencies and airlines. Expedia is literally hidden to take the money from their customers. I hope this company goes down hill and crash for ever. They should not be part of us anymore.

With this Covid-19 pandemic, Expedia has basically turned a blind ear. I was to travel to Denver Colorado March 17, 2020 to return March 19, 2020. I booked my ticked via Expedia before the Covid-19 Issue. The day of my travel I could not get hold of the airline or Expedia to cancel or change my flight and I was not able to contact the airlines either because the lines were unavailable.

Stole my money! My itinerary number is ‭**‬ and if I don’t get a full refund for my flight and hotel that have been canceled you will be hearing from my attorney... Be prepared for a class action lawsuit because I have hundreds of other customers experiencing the same issue!

About a month ago, I bought 2 flights from this company to received an email saying that my flights were canceled. I tried multiple times to communicate with Expedia with no success at all. I even requested an Spanish speaking representative & ugh! Forget about it! After many hours of attempts there was no one to speak to. So, I ended up contacting the airline from which they bought my flight and they explained to me that it was canceled because of the pandemic and that if I would have bought the flight directly from them, they would have given me the refund.

Booked a trip to Mexico to family. Could not go due to canceled flights. Was told we would have “credit” until Dec 2020. Will not be able to travel again this yr due to NO JOB and would appreciate a refund since service was not delivered. Was told credit only. Will never book w/ these clowns again. Tried to go to cc company and hope to get a claim this way. Wasted at least 3 full days on phone due to being cut off every 30-45 min. Do not use these third-party sellers. They will only give you a runaround.

I need to cancel a flight and get a refund because the flight was cancelled and I am put on a flight I can't use. Expedia has one-button flight cancellation, but the website does not tell me if I will get any refund if I click it. A customer service chat is a computer AI - it tells me that it cannot help me or give me a live person and is so poorly designed as to be comically stupid. There is a live customer service telephone number, but I am now on hold 2 hours and 52 minutes. They close in 8 minutes; the odds of getting any support are zero - the same as the stars they deserve.

So, with CoViD-19 going on, everything has been shaky. We live in the States, and we booked a ticket for my parents to go abroad a few months ago (before the virus spread outside China). In any case, they left abroad and, now, we are where we are currently. They practice social distancing abroad, and we practice social distancing here in the States. In any case, they had 2 return tickets (previously booked) for the 6th of April. However, their flights were cancelled (purchased 2 different tickets to return via a stop in London, for my parents to see their friends - mind you, this was before the virus). In any case, with the flights cancelled, some airlines can be very noncooperative.

After getting stuck overseas due to travel restrictions was not able to get hold of Expedia at all. Every time we rang the call would go unanswered and cut off. This happened over several days. Due to cruise finishing early we were trying to change hotel booking. Contacted hotel directly and they were happy to change but as we had booked through Expedia they needed to change our booking. We were then able to get flights so did not need the hotel booking at all. Contacted hotel again to let them know that we would require the booking. They were happy to cancel and refund the prepaid costs, but again Expedia had to do it.

Expedia agreed to issue me a refund on a modified travel itinerary. I also received confirmation from the travel location. However, once my travel was over, Expedia refused to refund my money. I have spent hours of customer service wait time, emails, and phone calls, and still no resolution. This was the most awful experience I have ever had. I have booked with them for years and I am so disappointed with their current treatment. They take several days to get back to me and never have a resolution. I will never book with them again and I do not recommend them to anyone.

The worst experience ever during this global pandemic. Expedia (booking agency) would not refund my money during times of COVID-19 and all the health warnings and therefore no longer able to travel and stay at the hotel originally booked. All they are doing is able to change dates within the reservation and not able to get my money back. Please be extra careful when booking thru this site.

Booked roundtrip and hotel and paid. Airlines and hotel cancelled due to virus. No refund or communication. Cannot get through to them after weeks. Hotel said Expedia would refund but nothing. After using them for 20 years, not sure if ever again.

I booked a 2 night stay at a hotel. Expedia took my funds for the stay at 1 AM. Then cancelled my reservation without my knowledge. Now me and my children have no room or money to get another room. Because I was told I have to wait for a refund. Now we are just outside.... Literally Because of Expedia... My first and last time ever using their booking service!???

So it comes out that due to the COVID-19, my family and I had to cancel our trip and the worst Hotel in Miami named Beach Apartments by Design Suites-5445 Collins Ave, Miami Beach, FL, 33140, Even with a message from this Hotel that all reservations were canceled, they are still charging me the full amount of the staying. DO NOT STAY IN THIS FACILITY and search for other reviews to check how bad this is. I would understand if they would charge me a penalty, fee, one day staying, but they are charging me the full amount of the staying of $ 1730,60. Despite the fact that Expedia is a Scam, once they show one price and when you decide to book it doubles the cost after taxes and fees. Expedia simply went in favor of the Hotel. This is so wrong and I don’t have this type of money to throw in the trash can. Shame on you Expedia and this crap hotel. SHAME ON YOU!!!!

Stay away from Expedia - they offer no customer service and will take your money even if the flight is cancelled and you are unable to board the plane. I have been trying for two weeks to resolve this issue - I've tried on-line as well as by phone (calling international). I even spoke to a representative who said I was entitled to a full refund and to expect an email or call from them. 1 week later I've received neither and there is no refund logged in their system. They have intentionally given me the run around in order to avoid refunding my flight. This is a crooked provider with no integrity. Avoid like the plague.

I've tried to contact them on the phone twice. Each time stayed on the line for more than an hour. Just listening to music. They don't indicate my queue number of how long I should wait. Very expensive for me calling from abroad. They asked to call only 7 days prior to departure and when I did so, they asked (by answering machine) to call only 72 hours prior to departure and now they don't answer the phone for more than 1 hour with no indication whatsoever if they ever pick it up.

Was going to Hawaii first class for a 25th Aniversary, had to cancel since Hawaii is shut down. No one is available to talk to me live. I tried the chat line two times, and each time I get their response, “I can't help you with this yet, so let's get someone who can. ????” So far, no-one has ever got back to me. I am within the 72 hr time frame that my flight would have left, so I tried the phone. The phone disconnected me since I now do not have a departure time. Terrible way to handle your customer service issues. You need to refund everyone's money and take the hit like the rest of the Country. Once I get my $3800 + back, I am done with Expedia!!!!

I have used Expedia for many years and overall, like them a lot. However, when trying to resolve a problem on the phone, I was speaking to someone in the Indian vicinity. Firstly, they need to employ someone that can converse in the English language and understands how their computer system works. I tried to book a Kansas City to London via Detroit flight with Delta. Via my computer, I requested Premium Economy, yet the system put me in coach/economy on the Atlantic flight, which due to spinal surgery, I could not face. The guy on the phone kept me waiting for 40 mins and tried to convince me he had fixed it, but he had not. I asked him to escalate this issue, but he could not. Therefore, I went on Delta's website and booked it through them. Why does Expedia offer the option of premium economy if they can't book these seats in the first place? What a shambles.

Expedia is not refunding us for unused nights at a hotel we had to check out of early due to the Governor's orders that non-essential work end at noon today in the state. Work was cancelled and workers sent home. Expedia claims the hotel will not refund and the hotel says they informed expedia we checked out and it is up to expedia to refund us. Expedia keeps denying the request. We are out a lot of money and the hotel and expedia are saying the other is responsible.

We booked to go to Costa Rica in February of 2020 before the flu pandemic began. Our flights were scheduled to leave March 11 and return to Canada March 20th, 2020. Once in Costa Rica, we attempted to call Expedia multiple times in order to change our flights (we do understand that the system is bombarded with calls). The problem that we had with expedia with this situation is the run around they gave us. The first call I waited two hours to speak to a representative. When she answered the telephone, she informed me that she was from the American division and was not trained to take Canadian calls, then she transferred me to expedia Canada only to be disconnected. This happened repeatedly during the week as I attempted to call them to get service!

I also have been told I can't have my money back as holiday cancelled due to coronavirus, Expedia stating it was a non refundable hotel and the flights were with a small company. This does not matter it was booked as a package. It sounds like a lot of you are giving up, DO NOT GIVE UP. KEEP FIGHTING. It might take time but keep going, it's your money in the past I kept escalating complaints and it does get you somewhere don't just take the first no that is what expedia want you to do.

I paid over 1,000 dollars for a RETURN flight from Dubai to Toronto. Due to the Coronavirus EU went into lockdown (my flight passed through Paris) and then Dubai shutdown to non-citizens. I tried to call them multiple times over many days, could not get through. I have emailed them about 7 times asking for help, they do not respond. I saw on their website that i was now being advised to use their virtual chat system. I clicked on the option to cancel flight (the return part) thinking that it would give option to talk to an agent or advise that if I cancel, what would be the refund or credit. No such luck. They just removed the return leg of the journey and that was that.

Expedia has one of the worst false advertisements and customer service ever. Normally, I wouldn't rant on social media and give reviews on forums, but after almost a dozen emails exchanged with their customer support agent, Mohab, who would just avoid answering my question this was the last resort. The issue was regarding Expedia Rewards: On 31st Dec, 2019 there was a prompt/notification on my Expedia Rewards page stating "Want Gold Status in 2020? BOOK 6 more nights or spend....$ by December 31, 2019". However, later Expedia claimed that these nights needed to be COMPLETED in the same year. As you can imagine, there is no possible way 6 nights can be COMPLETED on the last day of that year. Expedia lied and provided misleading information which led us to book travel, which we normally wouldn't have.

I prebooked a hotel in the U.S. several months ago for our spring vacation. It was paid in full, with the 'non-cancellation clause' in order to obtain a better price. Due to the borders being shut down, it is now impossible for me to use this booking. I have attempted to call the hotel directly and they directed me to Expedia. I have emailed and attempted several times to call and speak to someone about this - no answers. If this is how they treat customers, I suggest nobody ever uses them again! There are plenty of other options,,, At the very least if you're not going to simply refund purchases that cannot be utilized, then give us a credit on future bookings - that's the right thing to do,,,

I will never book a flight thru Expedia again. The worst customer service I have ever seen. They are a joke of a company and need to close up shop. Wish I could give negative stars....I would rather spend more money than to ever trust their services again.

I've used Expedia since 2002 and while having some minor customer service delay on occasion, have had great experiences. Until now. Of course, this is a time of crisis where status quo should not be the standard. However, this customer service experience is totally unacceptable. With my military son unable to travel, a cancelled family event in another state and my daughter with a one way ticket to meet us, plans changed with the current pandemic state. My son was able to switch his one way return ticket through Delta and I am now able to get home next week.

I made a hotel reservation through Expedia for a Marriott hotel. Due to the Covid-19 crisis, I had to cancel my business trip, include this hotel reservation. Marriott confirmed that they will refund the full amount even on pre-paid bookings considering the crisis. However, Expedia insists that the booking rate is non-refundable even if canceled. So basically, no one is using the hotel accommodation but Expedia still charged the full amount. This is very disappointing considering the crisis we are in. Apparently, they are in business to take your money without any customer service. I should have book directly on Marriot's website, which they can offer a full refund. Essentially, Expedia took my money without any service. I will never use them again.

Expedia is the worst travel agency I have experienced so far. I have booked a hotel through Expedia, however due to the current COVID19 situation I have been contacting Expedia to find out if the booking is still valid. It is impossible to speak with any agent at Expedia, I have been calling every day fo the last 7 days, after being on hold for 4-5 hrs at a time the call ends without speaking with anyone.

Poor customer service and cancellation agreements. My son is in the United States Air Force. He is stationed in Washington State. He was due to come home on March 22 through to April 12. I have not seen my son in a year! The DOD (Department of Defense) has ordered and grounded them from travel. There is no indication of when this will be lifted. I have to cancel his flights. By the way I also purchased the cancellation insurance. To begin, whomever they partner up with for the insurance (Travel Guard) are just as terrible. They do not want to do anything for you and no one wants to assist you on the phone. I called both the insurance and Expedia and was on the phone with both for over two hours. Expedia is not only condescending but they are very unhelpful. I feel disenfranchised by their practices, policies, and red tape.

Wow seriously Expedia. They just charged me a rebooking fee saying that Emirates is charging them this fee but when I went to the Emirates site it says that there's no rebooking fee. I asked for it to be investigated as I got concerned when they said that for my other flight to the US from Europe I couldn't get a refund but I saw on the KLM site that it said that I could get a refund. It looks like you need to do your research beforehand if you want to change your flights through Expedia as they aren't up to date with their information.

I had 2 tickets booked for travel from Canada to Dallas on April 2. In light of Covid-19, I logged on to Expedia for further information. These were flights on United and the airline has been in talks with the government refunding. I logged on to Expedia and clicked on customer support and couldn’t get through. I tried about 15 times and finally gave up and said I would search later. A few mins later I get an email from Expedia stating my flights were cancelled and there would be no refund.

i have been trying to get in touch with Expedia for a week now, I've even tried to call at different hours... They are giving no info. I do not have money to lose..so I guess they want to keep my money or risk my life by traveling anyway... This is not fair... What can I do??? I NEED HELP.

Updated on 05/19/2020: Our flights were canceled by both the governments and the airlines. When calling Expedia, we hold on for hours & get disconnected. We finally got email saying they need more time & weeks have passed. When we reached a human they told us we would have to pay over three thousand dollars to rebook our same flights for next year. That was on top of the credit resulting from the canceled flights. So basically they are trying to tell us that the cost of these flights doubled. This is absurd!!

Booked a hotel thru Expedia Mexico, have to cancel 5 days before reservation due to coronavirus impacts... Booked a non cancellable trip... Coincidentally I found out afterwards that I could have booked a refundable booking through the hotel directly at a lower price than expedia's price.... I contacted the hotel about cancelling and the hotel said I had to contact expedia.... Expedia customer service impossible to reach.... For the record Airbnb fully refunded for a different booking that I made when the terms at booking were partially non-refundable.... I will never deal with expedia ever again because of my poor experience with them...

I have been trying to reach Expedia for 3 days now, they’re still having “technical difficulties”. I have booked a flight to travel to the States on Mar 16, which now I have to cancel because of the coronavirus. Our province have advised us to avoid non essential travels outside of Canada and trying to get a hold of them seems IMPOSSIBLE at the moment. I tried cancelling online and have even received an automated email confirming my cancellation but it still appears on my account as an ongoing trip. I will NEVER book with Expedia again and I KNOW I’m not the only one feeling the same way.

I’m sure I won’t be the only one writing a review today. I understand that there is a lot of chaos going on with this virus but when you pay for cancellation insurance and get the runaround and all these games of how they can’t get a hold the hotel (when you can get a hold the hotel within one minute) or their phone lines not working no way or response of getting a hold of anybody. All these lies over a $400 booking. My mother is going through the same thing right now with the similar bookings and it just makes me so angry that they’re leaving her on hold for four hours and all they have to do is cancel a nonrefundable room.

Expedia went above and beyond in taking care of a totally bad - failed situation for me. I booked a stay at a hotel that had a contract within another - RedDoorz Premium near Gaston Park Cagayan De Oro City. I was on vacation from the USA and I get there and the hotel no longer exists. Only the new hotel and the old sign above the building. After a couple calls expedia had me in another hotel close by with all above and beyond expenses paid. They even switched me one more time to an even better hotel after I found that one not up to my standards. They really took care of what could've been a very bad situation. Thank you so much...!

It is impossible to get an answer from Expedia. You can't even leave a review on their website about their service. Hotel doesn't want to get responsible for the booking. The hotel gave me Hotels.com as my contact but I booked the hotel through Expedia. I think it is wrong they are keeping your money under the circumstances. They accepted my cancellation saying that it is not refundable. You can't get in contact with them. Email says that you have to contact the right department and send me website information. Expedia doesn't allow you to leave a message on their website. They are not answering phone calls. Online Chat is telling to try again because agents are busy and I got tired of trying.

Due to Coronavirus in Italy I cancelled flight and subsequent Cruise to Italy. Expedia advised it was Delta's responsibility and Delta advises that any tickets purchased through Expedia make it their responsibility. And now, Expedia won't answer the phone! And now the Gov. Says all gatherings more than 250 are cancelled. My part-time job just went down the toilet. I need the $600 to make it through this nightmare!

I booked a non-refundable flight departing from Toronto to Barcelona on May 5th, 2020 and returning on May 22nd. Due to Covid-19, and travel advice for Spain, we requested them to change our flight from May 2020 to a later month so that we don't go and save us and others from spreading the Coronavirus. They do not wish to listen and are forcing us to go on the flight and be at risk. We are not asking for refund and cancellation; simply we are asking for a change to a future date. They are so irresponsible; they care about their profit rather than the people at risk. This is a shame. I wish Govt. could interfere and advise them that they have a social responsibility also.

Booked the tickets through Expedia. Due to corona virus the prices drop half. Before I even travel I phone Delta Airline asking for the credit. They told me to phone expedia since I booked through them. Delta has no problem giving credit back if I would have booked directly through them but expedia refuse to give the credit back. I had this issue before if you want to make any changes with the seats or tickets you have to go through expedia and you never get the service so in future if you paying the same price then book directly through airline. This way you could make any unnecessary changes without getting ripped off.

Hi everyone. I booked flight tickets through the Expedia web site. It's my better advice to everyone. Don't trust these people because once you book the ticket they will not respond to you for any of your requirements. I tried hard to reach their service desk on call. No use and I fed up sending emails also. Till now there is no reply from Expedia.

This will be the last time that I turn to Expedia for any kind of service. Customer service was less than helpful after hours on hold and being hung up on. 3rd party insurance that they offer on their site will give you an even bigger run around. BUYER BEWARE. From now on I'll be booking directly with airlines/hotels, then I may actually have a chance at dealing with competent customer service representatives who have any idea of what's going on and might even care a little bit for their returning customers.