Expedia Reviews

Booked a flight with Expedia round trip using United Airlines, to see the family, to find out later that the reservation change to Spirit one way and instead of AM flight was a PM flight, and due to their rules I cannot change the flight. Tried contact Expedia no help, minimum of 9 hrs to get a live agent.

We had the worst experience that we've ever been through with a hotel and Expedia wouldn’t trust their customers over a specific hotel. The management at this location has continuously lied about when we checked out and denied that we called the front desk for assistance when the initial issue started. We have proof of everything and were willing to provide this to the hotel and Expedia but without the hotel accepting the refund request, Expedia wouldn’t do anything for us. I don’t understand how Expedia won’t accept the loss on this hotel reservation for a single night instead of losing potential customers in the future. We will never stay at a Marriott again if we can avoid them but for sure we will never again use Expedia.

Expedia is TERRIBLE. Do not use this site. They have awful customer service and are unreachable. I booked a flight for $177 and the grand total they stated in the confirmation is $309.62. I decided to try the Virtual agent to get information about the price difference. I tried the "Virtual Agent" chat and chatted with 3 different agents. No one could help me. They actually disabled my typing ability in the chat room. I promise I was very polite- just seeking answers. I called 2 different numbers [1-866-310-5768 & 404-728-8787] and there is a 5-hour hold for an agent to cancel my trip. I ran into problems with this company years ago and thought that maybe they finally got their act together.

We booked a reservation at Riu Palace Las Americas through Expedia. We received a confirmation email which included a phrase similar to “this reservation is confirmed, no need to call and confirm”. When we arrived, Las Americas did not have our reservation! After many phone calls and hours on the phone with Expedia, we were told it could not be resolved until in the morning. We ended having to pay for our 1st night again. The agent assured she had made a case number and gave us a phone number to call the next day. She told us she would take the case herself and the office was small so to ask for her when we called if she didn’t call us first.

I have used Expedia many times, but never again.. I booked and paid the extra charge for a hot tub in the room. When I checked in, I was told it was sent to them from Expedia as a standard King room and there were no rooms available with a hot tub. And I must notify Expedia to get a refund or credit. Ok, so I try to use the "24/7" chat feature and was told it was unavailable at this time. Getting more upset, I call Expedia and am told by the virtual assistant I had to wait 15 minutes for an agent.. 2 hours later I'm still on hold.. In short, if anything goes wrong don't expect Expedia to be there for assistance. Just bad business.

Made reservations through the online that fit our needs perfectly, Air, Car Rental and Hotel. The Expedia and Delta changed our flights with post change notice. This caused us to miss the event. Arrival was AFTER Budget Rental closed for the night. We had to Uber to the hotel and back to the airport. Then was charged for the rental. I will NEVER use the service again!

Waited over 10 hours on hold today, never got to speak with an agent. Tried to use their website to make the change needed only to get a "sorry, we're having a problem on our end" error. Don't even get me started on their full of crap "trip insurance." Avoid this company. Not worth whatever small savings you may get booking through them.

I booked two tickets for my mother who is handicapped and for my daughter to be with her; my mother can not travel alone for health reasons. Expedia informed me of a change in my mother's flight but not my daughter's 3 weeks ago; I have been trying to reach a customer service since then; we call, and they will call 12 hours later, and they put me on hold, and they hang up. I have been in this situation daily for weeks now. Horrible customer service; I will never use or recommend Expedia.com anymore never ever again. Fatima.

My husband & I always used Expedia. But after today I no longer recommend it. I had a flight back in April that was canceled without me knowing. I was at the airport and I find out there that it was cancelled. No email, no call, no text to make me aware. I was on hold for about an hour. When they finally answer I told them what was going on. The rep told me I was going to get refunded back for the flight (within a few days and hotel would take at least 30 days). I saw my refund for the flight within days. But here we are 5/25/21 more than 30 days and no refund for the hotel.

The phone number for Expedia listed online goes to a call center selling medical alert bracelets. They DON'T have an email to consumer support. Their online reservation system messed up date of arrival.

Reserved a B&B in Quincy, FL with Expedia on evening of 5/18 because wife's car broke down there. She made it to B&B 10 minutes before their latest check-in time. They did not answer or open for her so she was not able to keep reservation because of them (cab driver is a witness to this). Expedia is charging us a cancellation fee and blaming that charge on the B&B. We spoke to B&B next day and they claim that they have not charged a fee or anything but that Expedia is actually charging this. It is ridiculous to believe that anybody would charge a cancellation fee when the B&B did not even honor the reservation yet Expedia is doing that. Using AAA next time.

I purchased a ticket on EXPEDIA for British Airways (always a mistake...this is the second time they have played games with ticket refunds) from LHR-EDI in March. I intentionally bought first-class AND refundable due to the unpredictability of our travel requirements during the pandemic. I was injured and had to postpone my travel.

I bought 3 ticket to California in their website. Got an itinerary from Expedia.ca, but no one can find it now that my trip is approaching. It is frustrating. I am sure I will never use Expedia again.

I was making a reservation for a hotel 2 months from date of booking. I entered date and selected a hotel. I filled out data and at the end discovered the date had been changed to the current date when finished. I reviewed the confirmation e-mail and saw no place to cancel. I called Expedia immediately after, waited 30 minutes, and the man I spoke to said he could not sent a cancellation e-mail, it would come from the hotel. Tried calling hotel, could not get through. I responded to a customer satisfaction survey that night and never got a response. I checked my credit card charges the next morning and nothing was charged. A few weeks later, I saw the bill on my credit card statement.

I haven't traveled since the pandemic and wanted to start planning. I tried 30 minutes to REACH A LIVE VOICE because of 2 important questions that are unique and I wanted credits for airlines from and Expedia included in the deal. Frustrating voice prompts and lying for 30 minutes! The website even says something about discounts apply up to 2018??!! It is May 21, 2021 now.... How do I trust them!! Disgraceful!

I have 3 itineraries with Expedia that are in a refund approved status for a total value of $1690. However the refunds have not come through on any of them and I have waited over 6-9 months in some cases. I have asked for a Supervisor to call me back multiple times but they never respond. I have repeatedly asked for proof to show that the refunds were made to the pertinent bank, but none has been provided so far. We have used Expedia for years and it is so extremely disappointing that it is being handled this way.

05/18/21 I received a response to this review from the hotel and according to them it is Expedia who is not honoring the written cancellation policy as stated on Google; free cancellation before 05/29/2021. I have always relied on Expedia in the past for providing good services on my trips but it seems that is no longer the case. I will make reservations with another third party venue in the future. I am truly disappointed in Expedia pretending it to be the hotel that is not honoring the cancellation. My apologies to the Holiday Inn for this unfortunate event.

The first time Expedia ripped me off was 03/2020. I rented a condo in downtown Grand Rapids to host my best friend’s Bachelorette Party. Then COVID hit and on 03/16 and our state was shut down. I called the owner that listed their condo with Expedia so I could cancel since literally all restaurants were closed and we were not to leave our houses unless it was for essentials. The owner said she’d look into the cancellation and get back with me. She never called me back so I called and even texted her. She clearly was avoiding me and wanted no part of refunding my money. So then I reached out to Expedia who was zero help either and I played the “chase your tail” game as they insisted I get the refund from the owner. So I lost all of that money for a condo I couldn’t use.

I booked a trip for my three children and their two cousins. Ages range from 19 to 22. This was their first adult vacation without parents. They put their trust in me and I put it in Expedia. Never again! They got to Myrtle Beach at Midnight. Got to their hotel the Palette by OYO and it was closed for construction. Nothing was posted on their website. Not knowing what to do they went to a nearby hotel and got a room for the night. Expedia said I should have called them immediately. I called at 6:15 that morning and was put on hold, called back, etc. until 9:54!!! I couldn't shower for work.

When my wife and I were looking for a hotel we were quite surprised. We thought we would have to book a mile away from Niagra Falls. Actually we could see the falls from our room what a gift Expedia! Thank You for giving us old HoneyMooners the times of our Lives.!

I booked car in Expedia from (Fox rental) but in expedia application did not describe all the conditions that the car can only be used in the state where it was rented and in the neighboring ones. When I started to cancel my booking it was terribly impossible to contact a real agent and the chatbot is completely useless. Still can't get my money back. Terrible service. Be careful.

I booked a trip $2350.00 and the airlines changed the time of the flight. I tried to change my flight and on the computer it stated an additional $17.50 a person to change the flight to Florida - total of $35.00. I enter my credit card and the next screen was just a confirmation number. What I didn't realize until some days later - was there was a COMPUTER GLITCH and I was charge $2405. ADDITIONAL - the flight changed cost more than the week trip for 2. I called and sent emails and they claim there was nothing they could do. It wasn't until I started reading other reviews that this happens a lot with Expedia. Seems to be a total SCAM with this company. I am still trying to get them to refund my money and now they refuse to address the matter.

Just wasted 3 freaking hours with your company!!! Your website completed my 3 plane tickets, and rental car then disappeared with no itinerary number. Checked my email, nothing! Oh but you DID CHARGE MY CREDIT CARD TWICE!!! Of course you can't speak with a human being, so researching your site I found the itinerary # **. Went back and forth with Emely on chat for2 hours, who after speaking with Management said the trip was NEVER BOOKED??!!! Then how did your system charge my card TWICE??!! Then told the airline would refund my money in 14 Days??!!! Never offered to rebook the trip as originally sold, which would have solved almost everything. COMPLETE LOSS OF FAITH IN EXPEDIA WHO I HAVE USED BEFORE!!!! Emely, thank you for your efforts, BUT YOUR MANAGEMENT SUCKS!!!!

Made a simple domestic hotel reservation. Reservation said I would be charged 1/2 the hotel cost yet nothing was ever charged. Tried on 3 occasions to reach customer service to find out why and to get them to charge the card. All 3 attempts ended with being on hold over 30 minutes before giving up. Also online chat was also unavailable. I ended up having to call the hotel directly to get the charge on my credit card. It's unacceptable for a company like a travel company to run without customer service. I will never use Expedia again for anything.

I’ve bought flight tickets more than a year ago, the flight was canceled. Since then, I have been following up with Expedia to get my money back. They don’t answer. This is a concrete example of fraud and scam.

They find me the best price consistently. I always save money using this site. No matter if it is a hotel or airline I am confident that they will find me the best price and schedule. They have the most destinations as well.

I have used Expedia previously with minimal problems. However, it appears that the pandemic may have exposed structural flaws in their policies. We planned an international trip (US to Canada) for May 2020, but due to the pandemic, all travel was cancelled. Understood. We got airline credits and were expecting hotel credits, but Expedia came back with a 115% voucher on future hotel stays. Sounded like a "no-brainer", so went for it.

I get note saying my flights have been cancelled. They say reply if I want them to reschedule. I reply I don't as I need to know what the new times and or dates are. Never heard back from Expedia. Next I go to website, try to go the chat route, did this 5x, open a chat, after 2+ hours no one gets back to you. Next I try to call Expedia, on hold 3 different times for over 3 freaking hours before ending the call in frustration. I am still in limbo as they have yet to respond to my email replies. Would not recommend Expedia to my enemies.

Expedia provides false information, does not take responsibility for their website error messages when attempts are made to cancel a booking. Reaching customer service takes days and hours and a supervisor never calls back. Expedia blames the hotels and airlines policy for not refunding customers when in fact Expedia is the recipient of the payment. Before booking through Expedia research the number of complaints. Expedia exploits its customers especially during the covid pandemic.

Very good website. Use it all the time for my trips, easy to use and they tell you all about the rooms and the hotel. We went to Tombstone and the place we stayed was just what they said on the website.

Only thing I didn’t like about this, is that when you get to motel they act like they have no idea what you’re talking about when you tell them you used Expedia, if it just didn’t take so long in their website to just order a room. It’s crazy.

I have booked my flight on Air Canada through Expedia and 4 months later I started to receive wrong dates, seating and ended us with Expedia cancelling my flight. It is so frustrating and I called them so many times staying on the line for over 2 hours at a time for over a month. Some agents were hanging up on me after long wait. Do not recommend it at all to anyone.

Expedia has always met my expectations, giving an accurate description of the hotels available in my price range. They have also been very efficient in finding flights, and activities in the areas I have chosen.

On 4/30/2021, I tried to book four $368 flights from SNA airport to IDA airport from 8/14/2021 to 8/21/2021 with my Expedia $1481.20 airline credits ($370.30 x 4 family members with 3 Itinerary #'s) online via Virtual Agent but kept getting "Sorry, that's not working as planned". An automated message from Customer service ph # 877-227-7481 stated to book airline credits online. During 2 hours on phone with customer service rep Mike on 4/30/21 at 11:50pm, he tried to book wrong flight which was $30 more even though I stated multiple times the exact flight dates, times, and flight #'s.

Our hotel stay overall was excellent and meet expectations. It was the confirmation from online reservations that was the issue. Hotel staff said reservations from Expedia were completely separate and not connected to front desk reservations. With that said it explained why my confirmation email gave a check in time of 3am. As much as I would have loved it still called ahead and was told no check in at 3pm. Not all people would have called. Glitches like this could cause a lot of uncertainty and unnecessary travel headaches.

This site provided the exact details of what I needed: it even help me with scheduling a car rental. So, if you are considering taking a trip. I would definitely look into checking out the Expedia website.

I was a good Expedia customer and have booked many trips with them in the past. After this year, I am not planning to use them again. I had scheduled a flight with them that was cancelled due to the pandemic. When I asked for a refund, Expedia first said that I wouldn't be eligible because it looked like I was the one who had cancelled. After multiple calls they finally agreed to speak with the airline directly to get the refund, but I never heard back. And the airline would not give me a refund without Expedia's approval. I must have spoken with at least 5 different people and got transferred to multiple departments and no follow through. It's been a year and I've mostly given up. I tried to call a couple of more times but the wait time is always ridiculous, none of my emails received a response.

On April 4, 2021, I booked hotel online with Expedia. It was my first time using Expedia so I spent a lot of time researching the different options for rooms available so I decided to book a room with two queen beds, bathtub accessible for $98 per night. I was very mindful of the price due to my being on permanent disability due to leukemia and chose this hotel and particular room because it was under $100 per night. Upon booking the room, it asked if I wanted to add daily breakfast for $15 per person, and, after further research, due to the location of the hotel and only one restaurant in walking distance, I decided it was for the best. This immediately increased the rate for the room from $98 per night to $128 per night. Once I booked the hotel, sales tax was added and the total amount was $1012.48.

We had A trip booked May 2020 but due to covid and everything being shut down we had to cancel. I use Expedia to get the best choice between different airlines. Now the airline I chose a year ago is the most expensive one for my new dates. Then when I finally find a price I'm OK with and call in to use my credit, apparently expedia's online price is different than the airlines. Apparently they have a delay in using the online price. The credit I have I can't book online. I have to have an agent. And they Falsely advertise a price and say the airline is not giving refunds because of the type of ticket I bought. I have been trying to book this for months and every representative, and this time a supervisor, that I talk to are no help. Customer service at its worst and they Lie!

I think the bottom line is, why do I want to do business with a company that cannot stand behind their name during hard times - only take customers' money during easy time. A company needs a spine and this company unfortunately doesn't have one.

Expedia needs to stop advertising prices for hotel rooms and not include the actual daily Costs of staying at a property. Expedia knows about those add-ons but prefers to lure you into booking by making it appear that you'll get a much lower rate. I'm talking specifically about those nasty "resort fees, taxes, room charges (for whatever)." This is plain ** and needs to stop..

There are two issues I want to report about Expedia:

I waited on the phone for at least hour before hanging up. I haven't been able to speak with someone about an airline credit I would like to use. In addition, their Live Chat feature doesn't work, you basically get asked the same question over and over again then you get disconnected. I have been having this experience on Expedia for days now. There is no information on when my credit expires and when I try to use it, the link you click on to use the credit gets stuck. This has happened multiple times over several days. I have been unable to get any assistance either by calling or from online Chat.

Expedia is a good travel booking agency overall with at least this one exception: Changing a hotel booking. I wasn't able to change the booking with the hotel and was referred back to Expedia for this. Expedia at this time was grossly understaffed in booking management. Expect your callback in over an hour, followed by a 30-minute wait on the phone while they negotiate what should be a simple one-week deferral of your stay dates. This ballooned into almost an hour of back-and-forth between me, the Expedia rep, the rep's upline and the hotel itself. That's what created the time window for me to come here and let everyone know. The waiting room music is still playing as I conclude this review, so the actual wait may have ended up being longer. They say they can make the change for me at a modest cost but that is still in progress.

We booked a flight to Alaska, less than 24 hours later we realized we needed to shift dates so we tried to call Expedia who we booked through... we waited 2 hours on hold, then called back and were offered a "we'll call you back." After 2 am we got a call back only to be disconnected mid sentence. They called back again and again. We were disconnected. Not our phones, but definitely their system. Finally we get through to someone who said can you go on hold for no more than 5 minutes? We said, "Sure," 30 min later she came back only to be disconnected again. Meanwhile the flights we wanted were being booked and now we can't cancel because it's been longer than 24 hours. Still fighting to get this straightened out. Not even sure what we can do about it now... NEVER AGAIN will I book anything through this outfit...

I booked a rental car from them thru Dollar rental in Orlando for one day at $84.00. They said $25 would be needed at the time of pick up. When I arrived Dollar wanted a $250 deposit. I refused the rental. My AMEX card was used for the booking, Expedia refused to return my $84. The car wasn't rented, What a crummy way to do business. Amex recharged me the $84 dollars after I disputed the charge.

I will never use Expedia again. I booked at hotel and our plans changed as the event was changed to be virtual. I tried to cancel the reservation 3 days prior to the Expedia cancellation deadline and the virtual agent (bot) said my itinerary number was invalid. I tried other options but the bot kept sending me in circles. I called the customer service number and was on hold for 2 hours. I called again the following day and was put on hold again for 4 hours at which point I ended the call. I even escalated to the UK based customer support team (called Resolver) and they did nothing to help and are now sending me emails that I will have to pay for the hotel. Terrible customer service so beware.

We booked through Expedia; looking for a flight to and from Hawaii. They booked us on two, one-way trips, each on two airlines (Delta was the "ticketing" airline, Alaska was the connection). We decided to upgrade to first class. The agent changed the date on the return flight from 7/9 to 7/19. Then Delta began changing the times of the flights from our originating city to either LA or Seattle. Then Alaska began doing the same thing. Finally, Alaska canceled our first flight with them.

Booked a flight with cancellation insurance, which I had to cancel due to work requirements, but it turns out that the insurance does not cover it? Tried to contact Expedia to no avail, two hours waiting in line, then tried the virtual assistant, useless! Clearly this is a company whose only interest is to get your money, customer service is not their thing! Will never use it again.

Booked a direct flight from Montreal to Las Vegas, later it got switched for a layover and now I've been told there will be 2 stops and price does not change... Tried calling customer service and been on hold for 97 minutes and counting!!!

Expedia will take your money, and will not be liable for any issues arising due to COVID. DO NOT BOOK THROUGH THEM, because they are contracting with airlines who are bankrupt, and will not take responsibility for your loss. Additionally, 90 % of their customer support are from overseas countries; thus, they speak little English, the long distance communication is horrible and they will not follow through on your complaints. Purchase directly throgh the airlines, and book your hotels directly as well.

Due to COVID 19, Precision Air cancelled a flight that I booked through the Expedia website. The ticket was non-refundable; however due to the circumstances of the cancellation, Precision Air approved the ticket for a full refund. I did not receive a credit back to my credit card account for the approved refund. I contacted Expedia more than 20 times regarding this matter. I have requested to speak with an Expedia supervisor five times, and not one supervisor has contacted me as of the writing of this account. All that I get from Expedia is the process. Their agents are not equipped to handle any irregularities in their process, and they will only repeat Expedia's process and offer an apology.

They just want your money. Expedia took our money and went to our airline, changed its flight number, Expedia did not. We tried to work with them and they refused to work with us. So we had a terrible time checking in. The most atrocious surface I have ever had in my life Next to the airline that blamed Expedia. Well Expedia blamed the airline.

We got a flight and car rental for our trip. We rented a car through Alamo in Denver CO. I purchased the insurance that was offered through Expedia. When we arrived at Alamo they had us use the fast check in on their computers. It asked about insurance, I told the gentleman helping people out that I had done this already through Expedia. He told me to accept that is just an acknowledgment. It showed I was going to be charged over $200.00. He said that is just a holding charge. I reviewed and it was pending in my account then went away 24 hours later.

I booked a vacation package through Expedia last year. I cancelled the trip because of the pandemic. Airlines have issued a 24months travel credit but EXPEDIA is giving the runaround, saying my travel credit expired. They keep me on the phone/chat for hours to then say they lost connection or to call back. Told me to call the airline, the airline said they have nothing to do with 3rd party booking. So they are straight refusing to let me use my travel credit which is not cheap but treating me like I am stupid with these nonsense excuses. More than 6 different agents and every single one of them said something different. I recommend everyone to stay away from using them to book your travel vacations. I was searching online and they have many complaints and many people are suing them. Not only they know a lot of people couldn't travel due to the pandemic but they are refusing to refund people's money or allow them to use the credit.

Tried making reservation thru Expedia. First off the "operator" barely spoke English, finally asked to speak to someone fluent in English, her response was "I Speakee good English" Anywho, tried getting a reservation "with" a senior citizen discount. "We don't give discount." I asked to speak to supervisor, her response was "I a supervisor". After 3 calls I finally got a reservation, no discount, and the reservation was for more days than I was going to be gone from, didn't. But, at dealing with these idiots at 2 a.m. and driving 1200 miles, didn't feel like arguing with them, BUT, WILL NEVER DEAL WITH Expedia again!!!!

This company seems to be going downhill lately. I had to cancel a flight due to needed to book a shorter trip, and when I was given the airline credit Expedia informed me I had to call 866-348-7330. I call the number and it says the wait will only one to two minutes before an agent will get to me. So I tried to call them the first day after the credit finally hit my Expedia account and I waited up to almost three hours and no one ever came to the phone.

Today I had horrible experience dealing with customer service at Expedia. I only had to call them because I had to use my airplane credit. First, she could not process my payment because something was wrong and it would not accept my credit card. While I was waiting on phone, ticket price went up and I had to pay extra $40. Representative also booked a ticket for my husband but misspelled his name. I asked to fixed it but I was told that Expedia has to cancel already booked ticket and book new one and I have to pay extra $40. Finally, after spending around 5 hours on phone, Expedia hung up on me and I was not able to call them back because there was a message that number is not valid.

This company ripped me off $150. Changed my booking date after I made the reservation. Which left me sleeping in my car with my children outside a horrible neighborhood in Miami Florida. When I tried to contact them about it I was treated very badly by their customer service. And when I message them on their social media every other message from them said, "What can I help you with." As in they had no clue why I was contacting them. This is a absolutely atrocious company and I would not recommend it to anyone.

I booked a trip to Europe in 2019 and due to the pandemic had to cancel it. They refunded me the Hotel portion, not the airfare. I tried to get a credit on any other airline to a new location. They would not help. The trip has to be used this year. As of now we can't fly to Europe due to the pandemic So I have two business class flights possible going to waste. Hopefully I'll figure something out. Also to get a live person on the phone took 55 mins on hold.

Due to urgent family circumstances, my partner and I had to travel internationally during Covid. We booked return flights from Toronto to Auckland, NZ for September 2020 – January 2021 with Expedia Canada, as we were unable to book directly through the airline at the time. The flight to Auckland was fine, and we didn’t experience any cancellations or changes.

I booked a flight for my husband to go to FL. He got there fine but we had a family emergency so he came home the night before. I had paid extra for the flight protection. I called Expedia before his flight took off in the morning. I waited on hold for 45 min. to talk to a man who did not speak English well. He told me he would call me back in 1 hour as the hold was real long when my cancelation of the flight was completed. NO call came. I called back but after another 20 minutes of holding on line I hung up.

My parents bought tickets in Expedia and had a flight in April of 2020 to Colombia with Avianca Airlines and due to the pandemic, they were not able to flight. Their tickets were on hold and no charges were going to be made because they were cover due to the pandemic. On February 10th I spoke to a representative who made the change to the flight so that they could use the credit for March to April of 2021. The reservation was submitted. All changes were set for them to fly and received the confirmation email from the rep that same day. The day before the flight which is today March 25th 2021 I was informed by avianca that they never had a reservation made from expedia. Expedia only place a hold of space and never submitted a reservation, which caused avianca to never had a reservation in their system.

Never use them!! Horrible. Booked a overnight this last week to get off the road after a long drive from Missouri to Florida. First booking was auto prompting me to the next weekend and I did not catch that as I had put in the date for my stay as that day. I show up with my 4 year old later than expected because of road delays time (11:30). The front desk said they were and had been totally booked that night for a while. So then I get back on Expedia's site and see one room left right next door to the current place I booked. I book it at double the price of the first one.

Such a Pathetic experience with Expedia in booking the International Flight Ticket. Agents are simply closing the Chat window saying System is booting and contact later. No Proper Refund Process. No agents have proper knowledge about Airline, Pricing, Policies etc... For every question, they take close to 20 minutes to answer. If you ask next question, it will be another 20 minutes. If you POST a feedback in Facebook page, they are deleting. IT WILL ALWAYS BEST TO BOOK FLIGHT TICKETS IN THEIR RESPECTIVE AIRLINE. Never ever choose to use these third party Agents... All Refunds are problematic. All Rescheduling are Problematic.

I booked a flight for my family to Cancun through Expedia to fly in April 2020. Due to COVID flights were cancelled and the airline gave us a credit to fly, however we could not use the credit since they had no flights going from NYC to Cancun. Expedia did not help me get a refund and I spent around $3000 with nothing in return. I would have been happy with a credit to book with another airline. I booked through Expedia thinking they would help me if an issue came up with the airline. I and my family are very disappointed with Expedia.

My husband and I had a trip canceled due to covid. We had trip insurance so regardless our trip should be refunded. We did receive the airline credit but it has been a year with many attempts to get the refund on our hotel. At this point I'm done. I will be speaking to an attorney this week specifically on breach of contract for my trip insurance. If I can I will take this to a full class action. I have been patient since I know trying times for all but at this point it is ridiculous.

I have booked my flight (round trip) from New York to India. For my return flight back from India to New York, I was trying to change my flight to a further date. I have been contacting Expedia for almost about a month to do the changes. But every time I call the same response that the back-end team is working & I will get a call back from Expedia but I never got the call back from Expedia. I was helpless & it so frustrating to contact Expedia & waste 2hrs of time explaining each agent no one helping or trying to resolve the issue. This is not the way you treat your customers or do the business. I have all the call details. Never book flights or hotels from this website.

10 of my calls were disconnected and not one Agent called back even though I confirmed they had my number after the first call. They gave me a credit that I can't use because of JetBlue as per Expedia. I contacted JetBlue and the credit has nothing to do with them. Expedia is the worst Company experience I have ever had in my 50 years on this Earth.

Trip to FL was 3/17/20 (travel was banned due to COVID). Airline & car were credited for future use. Hilton refuses to issue credit for $1,864.60 (who can afford to lose that much money). Been trying for 1 year to work with Expedia & Hilton - they just don’t care.

Booked a flight for 2 people $489.84 back in December. The flight times changes several times (not Expedia's fault), ended up having to cancel the flight. Expedia would not issue a refund, but gave us a flight credit which I agreed to as I planned on trying to travel again. Just went online and found roundtrip airfare for $153.62; Expedia will not allow you to use your credit online. You have to call and now I know why. Agent 1 looked up the flights and confirmed and then asked for my CC for $158.60. I said, "No I want to use my flight credit." He proceeded to tell me that the flight he had pulled up was for $648.44! No supervisor. The only answer was we have different options than online. I hung up. Agent 2 says yes on the $153.62 as long as I forfeit the $336.22 remaining credit. Unbelievable how deceptive and truly just a bad company I've given my business to for years! I've booked so many trips with them in the past, but never again.

I trusted Expedia's disclosures in making a decision to plan a trip even though restrictions are changing constantly due to Covid. I purchased an airline ticket, relying on the disclosure that changes could be made without penalties. Then, a travel restriction made the connecting flight impossible without a 14 day quarantine; so I needed to change only the route, but not the departing city or arriving city. The only change Expedia allowed is a flight 4 DAYS LATER. That's not reasonable. They blame it on the airline (Iberian) but it is not the airline that lied to me. I will be reversing the charge.

Planned a last minute getaway to Orlando and the wife used Expedia. Everything was planned. We flew into Orlando. The very 1st issue was they put us in a motel right next door to orange co jail. We had no knowledge of the area and trusted Expedia would put us in at the least a safe place. Needless to say you could get robbed, raped, or kidnapped at any second. We called Expedia customer service. The guy was not only rude but you could tell he wasn't trained properly... We asked to have the hotel cancelled. All he could say was there was a zero refund if cancelled. So we ask for a supervisor to see if anyone could assist better. We're told it takes 48 hours for a supervisor to call you back.

I made a hotel reservation through Expedia in December of 2020. I had to cancel the reservation because of a travel change on February 18, 2021. Expedia credited me less than $23.00 for a $220 room. The reservation was for September 8, 2021. The cancellation was for more than 6 months in advance. I have never had a travel service rip me off to this extent. Needless to say I will never ever use Expedia for any travel reservations.

I would not recommend Expedia. If I could give 0 stars I would! I signed up for a whiskey and history tour in Denver Colorado through Expedia and our tour guide didn’t show up. Normally not a problem. Just asked Expedia for a refund and they said they wouldn’t cause it went against Centennial Tours terms and conditions. We didn’t receive a tour because the guide didn’t show up. Couldn’t get in contact with Centennial Tours so naturally I looked to Expedia since I paid them for the tour! Please avoid both Expedia and Centennial Tours like the plague because apparently they like to book scams and not give you your money back! They do not care about their customers. They just hope you are understanding that you wasted 2 hours in the cold and $80.

I needed a flight for my husband to attend a family funeral. Expedia's website was glitchy and kept dropping my order after it went through on the credit card's end. Then it finally went through, but dropped the return flight. I called to resolve the problem. The representative couldn't help, so I requested she transfer me to her supervisor. She informed me she couldn't do that because she worked remotely. All she could do is submit a request for her supervisor to call me later that day. I asked her to please do that. I never received a callback. Either she lied, didn't submit the request, or the supervisor just didn't follow up with the call. Any way you slice it, terrible service. I will never use them again.

I have video of my experience with Expedia website. I saw a price for a trip but as soon as I got on the final page when it was time to pay, the price double from $440 ish to $880 ish. At first, I thought I double the number of of people BUT I didn't. Then I thought I read the website wrong and thought $440 was the cost for 1 person BUT it wasn't. It stated that the reason for the cost change is because prices go up. Well if prices went up, why after I refreshed the same low price came up.

I have a trip booked for Greece before the pandemic, and I even paid extra money for their top-notch insurance. Once Covid hit, they said I have a year to use credit towards the trip. How can I go to a country that is not allowing Americans? I mean, I’m going to use the credit eventually, why can’t they just extend the credit for another year, or just give me credit I can use once the pandemic is over? It’s such a scam I am out over $14,000. These thieves!

I booked and had flights cancelled for our return flight. It is worth $3000 US. Expedia has been brushing me off since August 16th. Every time I call I get a different story from "an agent will call you back" to "it is the Airline." I have followed up with the Airline and it is Expedia who is supposed to pay me back. I also paid the hefty travel protection cost of $352 US but the travel protection guidelines state they do not protect against an Airline that cancels and that I am to contact the airline.

We booked, through Expedia.ca, a flight with SAS Airlines from Denmark to Finland for May, 2020. When SAS cancelled the flight in March, we requested a refund AND per European rules they MUST refund. But they would not deal with us directly as we booked with Expedia.ca so we contacted them several times and each time they say they are going to help but will have to check with the airline. The airline is obligated and willing to refund but Expedia is not fulfilling its obligation to request the refund as they do not want to lose their commission. In 9 months they have not actioned our request. We got ALL of our other travel costs refunds as we could deal directly with the providers. Except, of course, Air Canada as they are allowed to keep cancelled flight fares. SAS is not so Expedia should have refunded our costs last May! We will never deal with them again!

I made a reservation through one of Expedia affiliates Alliance Booking. 6 days before our trip was planned the hotel destination we were supposed to stay in closed due to employees being furlough due to COVID. When I called the booking company they referred me to Expedia since the hotel and rates was being provided by them. After multiple calls to both parties (which continued to blamed each other and stating I have to wait to change my hotel since either of them have access to change the reservation) I contacted Expedia for the last time (after spending nearly 5 hours on the phone calling and speaking to both parties).

Expedia customer service is really disappointing. I booked a round trip flight for my parents visiting USA from India and back. They took the flight from India to USA. However, for the return journey, it was a three leg flight (RDU-JFK-DEL-CCU). The first leg which was supposed to be operated by Delta was canceled by the airline itself. As Expedia couldn’t provide us any suitable connection to JFK, we had to cancel the entire return flight. They are refunding us only the base fare and deducting more than half the fare(taxes+cancellation fees).

I had decided to book a hotel through Expedia for Days Inn Wyndham Hotel in Jacksonville Florida. The front desk Manager and receptionist were very rude. I would not recommend Expedia. I’ve even try contacting them through an email they sent me but out of nowhere it’s out of service. I don’t understand how they’re even still in business.

I assumed Expedia to be a national trustworthy travel website. I rented a car w/ U-Save. I declined the insurance on Expedia, but was obligated to pay at the time of rental and charged an extra $300 for leaving FL. Both requirement and restrictions are not evident on Expedia. Shame on them! They’ve lost my business.

I am using Expedia for more than a decade. Due to some reasons, I had to change my travel date and I have contacted the airlines first. They directed me to call Expedia as I have booked the ticket through Expedia. Now the real hell starts. I contacted Expedia and spent around 90mins on the phone. The rep said we can make this change and I need to pay the fare difference but he said the fare difference is $560. The actual ticket cost itself is $560. I just asked him on your website itself the ticket cost is $560 and what is the point of paying the same amount as fare difference after spending 90mins on phone.

My friends and I were happy to book our first trip to Dubai in November of 2020 through Expedia. I’ve used Expedia many times in the past. Two weeks before we were set to leave we get emails stating our flights was canceled. Contacted Expedia. They informed us that the flights was never suppose to have been booked because they was canceled a year ago wtw?!!! So then they stated the next available flight would mess up the room reservation. At this point, we have no room and no flight so we are like, "Ok just cancel everything." They say, "Ok, we will contact you." Days go by and nothing from Expedia. Nonetheless, Expedia will not refund our $9200 in a pandemic, due to them canceling our flights! So I would suggest anyone not booking an expensive trip with Expedia especially without insurance or when it’s a nonrefundable room. It’s like they intentionally took our money and could care less!

Expedia is the worst company to ever work with. Their customer service is inept and rude. They placed my husband’s ticket under my name, therefore we could not fly as scheduled. When we contacted them to fix this, they had us on the phone for five hours to get their mistake resolved. Upon our return flight home, they had my husband and I flying out of two different airports that were on the opposite sides of the state. When asked if they could refund our tickets to get to fly together the rep stated that it was “unacceptable”. Expedia’s service is unacceptable. Do not ever use them.

On October 19, 2020 I made travel arrangements to California from Maine with Expedia. Due to the CoVid situation, I made certain tickets were able to be cancelled up to 24 hours in advance and also bought trip insurance for an extra $180. I was uncomfortable when the receipt I was sent was not itemized, but assumed I would be able to access the itemized one on my profile on their web site. This turned out to not be the case. On November 5, 2020, I received emails that both my outgoing flights (United) and my return flight (American Airlines) had cancelled their flights. I was given the option to get credit (which was useless since I rarely fly) or rebook for a very select number of flights. I rebooked. At no time was I told that this meant my flights were no longer refundable.

I had a bad experience experience booking a reservation from them for the first time! If you are looking to save more money please book directly from the airline. They will not help you! If you had a problem with your reservation they want you to call by yourself directly to the airline. All they want is your money! My ticket was still valid until December 2020. I have all my evidence but they insist that my reservation is not existing anymore because I complain them to BBB.

My husband and I went to a destination wedding in Jamaica, purchased a one-way return ticket on Spirit Airlines through Expedia from Montego Bay, Jamaica to Fort Lauderdale, FL on November 24, 2020. We figured that we would arrive at the airport three hours in advance so that we could comfortably go through customs, get some breakfast, and didn't want to miss our flight. When we arrived at the airport, we noticed that our flight number and carrier were not listed on the display board and that the flight attendant was not stationed at the Spirit counter. We figured that there was limited space at the airport and that the flight would be displayed on the board closer to our departure time. An hour passed by and the flight was still not on the board.

I purchased a travel ticket plus hotel accommodation for my Nephew in order for him to travel to Dubai from Lagos, Nigeria on 11/21/2020. Two days before the travel, I realized that the last name on the itinerary was spelled wrong, but the name on the Hotel reservation was spelled correctly. I realized it was their mistake and I called Expedia to make amends. After transferring me from one Agent to another through that Thursday 11/19/2020, nothing was resolved. One Agent told me to ask my Nephew to go the Airport early and the problem will be solved. It was not true, he was not allowed to board the plane.

Hi, I am a Singaporean and have booked via Expedia due to their reviews. I booked a (30) days stay at ST Residences Novena Singapore. The room maintenance was bad the first day I checked in. Hence I did a listing of faulty items and maintenance of this place. I called Expedia on 27 Nov 2020 at 1727hr spoken to a guy named Marcos. He mentioned that he will help us to mediate the issue and take my comment in Expedia records. However, on the same day, 27 Nov 2020 at 1948hr where I spoke to another personnel named Jairo from South America to look for Marco, he said there is no such person. Which now I believe there is No 'Marcos' or 'Jairo' working with Expedia. They are all faking their names. Locally, we named it as 'one ear in and the other ear out'. Hopefully this email will pass around in Asia for traveler with 'No cancellation' refund.

We purchased international tickets for Italy and Spain through Expedia on 2/16/20, but our flights were ultimately cancelled by Aer Lingus and Iberia due to COVID. We confirmed that these airlines have an agreement with Expedia that customers are entitled to a refund (even on nonrefundable tickets), if their airline cancels a flight. We contacted Expedia on 3/14/20 to obtain a refund and tried for over six months (through emails and phone calls to obtain our refunds). They lied to us about the process and to our credit card company (AMEX) when we later tried to get our money back through AMEX.

All is fine until your airfare gets canceled by the airline, then the nightmare of getting your tickets refunded begins. Back and forth on the phone for months with limited information other than no update yet, call back in a month. Good luck.

My returning flights with British Airways was rescheduled which meant it did not suit me anymore. The change was greater than 5 hours and as per BA policy, entitles me for a refund. So far, I have called Expedia 7 times to get a refund. Unfortunately, the call got disconnected after 30 - 45 min each time. My complaint is that despite giving out my callback number several times the agents (including managers and supervisors), they didn't bother to call back. Consequently, I have now spend over 4 hours on international calls that have not only wasted my call but also cost me over £200+. Note, the issue still not resolved!

So I booked a flight through Expedia with British Airways to go from LHR to Dublin Ireland. The reason my mother has cancer and it's her last xmas as she is not been treated for it. I had picked specific times due to the fact that I travel in from the USA that morning and need time to transfer from the international terminal to the domestic terminal. I was informed by email that the flight was moved forward by 3 hrs and 50 minutes which means I no longer have a connecting flight to Dublin.

I was supposed have plan to Barcelona to see and spend Christmas with my family over there at Spain on DEC 23, 2020 but U.S EMBASSY & CONSULATE in spain update on NOV 18, 2020 "U.S. citizens cannot enter Spain unless they meet very specific requirements or have already obtained special permission from the Government of Spain." Plus that I had positive COVID-19 result on last month so I decide to cancel my plan, so I canceled over the Expedia app. The hotel they gonna refund this money but the airline is just credit so I called them and ask for refundable and do explain for me and they said they can't do anything about that because it's under United Airline policy not expedia, first I ask them to contact with united but they said they can't do that and after I push it finally the supervisor "Ashley" contact with them.

** (Stay from Oct 11, 2020 - Nov 21, 2020). This home is pretty in the images....At our arrival, broken railing at a dangerous level when climbing the stairs. Very filthy oven, dried cake batter on bowl in cabinet, brown liquid spilled in bathroom cabinet, stains on most mirror surfaces, junk all over the yard (old wood pieces, metal sheets, old wet jacket, paint cans, overflowing garbage and recycling, bags of leaves, debris all over (and 99% of it is still here). We had to write for everything. I kept chat logs and photos I took as a reminder when I write this review. I could have been a little kinder and offered a 3 rating but we had to call to have the step repaired that goes to the downstairs bathroom (nails sticking out, very loose).

Purchased their Travel Insurance, when I told Expedia I wanted to use it, they said it was no longer available with no explanation as to why. Found out later from my credit card company I charged it to, that airline Expedia booked me on cancelled the original flight therefore voiding the insurance. Now I have to contact the airline myself to ask for a refund for my flight ticket. I will never use Expedia again.

TERRIBLE CUSTOMER SERVICE....Tried to express my concern with a Corporate Customer Care representative Sandra (manager) about an email I received from Expedia stating my trip for December was cancelled. She answered the phone with an attitude and kept acting like I was bothering her from the beginning of the call. Expedia does not care about their customers after you book with them, I will NO use them going forward.

I actually have used Expedia many times for hotel booking and have had no issues. So, when my 25 year old son was traveling with friends asked me to help with his arrangements I trusted renting the car from Expedia. We chose a car, amount, paid an extra $60 for insurance and expected to pay $148.57 at pick up. When he arrived at the car rental company he handed them the reservation so they should have known exactly what he needed. My son called when he left the airport and let me know that he'd been charged $466.93 to rent the car. Evidently they told him that there was a mandatory insurance. They tried to sell him something for tolls (which upon arriving at their destination) never had to pay any. Thankfully they'd declined. No doubt an older person may have been able to argue but a 25 year old with little travel experience didn't know what to argue.

I bought a flight off of Expedia and never received an email with a reservation number or itinerary. My credit card had been charged so I didn’t want to buy another one and get charged twice. I tried to contact Expedia to straighten out the problem but their automated phone messages don’t give you the option to talk to a real person unless you have a reservation number but because they never sent me the confirmation I couldn’t talk to anyone. Finally the charges got dropped but now the flights have gone up adding an extra $200 as opposed to the cheap flights that were available when I first bought the tickets. Should’ve bought directly from the airline. Won’t make that mistake again.

I originally had a flight booked from Florida, USA to Florianopolis, Brazil in April of 2020. No big surprise when Covid-19 hit not only was the flight cancelled, but also no refunds - only flight credit. I don't really have a problem with any of that, in and of itself, as what happened was so undeniably out of anyone's control it couldn't be predicted. My problem with Expedia is two-fold. First, they never informed me that my original international flights had been cancelled. I actually found that out on my own. Not a single notification from Expedia prior to my trip, at all. I did, however, receive an email from them, about a month after my trip had been scheduled to notify me about my flight credit. Expedia, already, wasn't starting off on the best foot.

Recently I purchase a ticket with this website (application). The airline didn’t allowed me to travel, due to current situation with COVID-19, I needed a special document. So they said I will get my money back! But the Expedia told I should call the airline myself and ask for refund!? Because I just booked with them! So what is your job here?! Why use your site? DO NOT BOOK WITH THEM!!! Thieves!

I am in the middle of a nightmare because of Expedia. Went online to book a trip. There was an issue with their website. Long story short I have no booking and Expedia at one point had withdrawn over $7,000 from my bank account with nothing to show for it. My trip in total that I was attempting to book was only around $3,000. So of course as you can imagine when I see my bank account I panic cuz clearly there's an issue. Did an online chat with Expedia only to be treated so rude, it was disgusting. They gave me the wrong number when I asked for a phone number to contact somebody. After doing my own search I found one phone number that I could get through as a human being only to be told that there's nothing that they can do and if it isn't reversed within the next five business days I should call them back. That was their solution. That was what they said my options were.

My struggle with Expedia took months of phone calls and hours of waiting. I booked multiple flights under Expedia back in Oct 2019. My flights was suppose to take off July 2020. However as we all know, Covid happened and flights started to get canceled. Of course I contact Expedia regarding the flights. I haven't received a refund for any of the flights. It have been more than 6 months. One of my flights was promised as a refund of original payments. They gave me credits, claiming they couldn't get a hold of me. I called them more than 20 times btw and I lost tracks of how many emails I sent. My other two flights, I was told they couldn't get a hold of the airlines so here we are, still waiting as of October 2020.

This is 2020. I understand that everyone is trying to cancel flights and get a refund. I am not complaining about how long I have to wait to get my refund. I am complaining about THE LACK OF TRANSPARENCY. As the title states, I still have not received my refund after 4 months. During my wait, I have called Expedia numbers of times. Every time I called, they told me to wait longer. Now, since it's been 4 months, they are changing their story on me. One customer service representative said, they gave me my money back months ago and I should check with my bank. One representative said they will call me back, they never did. I asked to do a conference call with the airline, they said they can't do that... You get the game they're playing? All in all, Expedia is probably a good place to get cheap flights. However, if something happens.... GOOD LUCK.

I purchased a flight from Expedia that clearly stated "free cancellation within 24 hours" - I was not sure about my travels, so I booked with peace of mind. I cancelled within 24 hours, and they refuse to refund my money, stating it is airline policy. The only reason I booked with them was because of the 24 hour policy. I will never be using expedia again. Terrible customer service.

We booked a plane ticket through Expedia for September 2020 and our flight was cancelled by Ukraine airlines. When I phoned Expedia to ask for a refund they directed me to fill out a form with UA. I did. 2 months later UA responded that I need to obtain my refund at the point of purchase i.e. Expedia. I have been calling Expedia for 3 months now and every time they give me some excuse that they can't get in touch with UA and they cannot refund me the money. This is theft. The flight was cancelled and I paid Expedia for this flight and I want my money back from them. This theft is not acceptable. The ticket was 1500$. I am looking into taking legal action and reporting them to BBB and social media. Don't book through them. This is theft.

Sure, you might see a slightly lower price on their website than booking through a travel agent or the airline themselves, but let me tell you what, it is absolutely not worth it and has cost me way more time and energy. I have had 3 flights cancelled, and Expedia has been a nightmare trying to help me reschedule my flights. The flights are available on their website, and on the actual airlines website, but expedia says they are "not available", So I call the airline to try and use my credit, guess what! The flight IS available, unfortunately I have to go through expedia to use it. So I go back to expedia, and guess who puts me on hold for an hour and a half, only to tell me none of the flights I am telling them about are available! This consumed 8 entire hours of my day. No exaggeration, I spent 8 hours from the moment I woke up until 4pm trying to book a new flight and as I'm writing this I still do not have one booked. I will never use them again.

I wanted to change a booking. I called this morning. They promised to call me back. And she mentioned. "Keep your mobile around you." Guess what? I did. No phone call. I tried to reach Expedia 3 times. The 2 first times, I give up after waiting 50 minutes... The third time, I was lucky, I got someone after only 31 minutes???? I was calling Singapore from...Dominican Republic. And guess what? The price changed! I have to recognize that the person on the phone was very professional and asked her supervisor who said "no". Another guy who do believe that customers just tried to cheat or take advantage of them. Not at all. I don't mind to pay more. But at least having an average customer service. I decided to cancel all further bookings made. Next times, when you say, "I will call you back," please do it, or reply to your customers within 20 minutes. Avoid it!

I purchased a few flights with Expedia a year ago for a trip to Portugal. They cancelled one of my flights way before COVID (November 2019) and had no other flight to replace it. According to the US Department of Transportation if a carrier cancels a flight, the customer is entitled to a refund but they refused to give me one! Their argument was that they could find another flight to replace it. The flight I originally booked that they cancelled was from Lagos to Madrid, a 45 minute flight. The flight they wanted to replace it with was Lagos to London, switch planes then London to Madrid which would've taken anywhere from 3 to 5 hours! That's not equal to the flight I purchased! I refused.

I have never had such a bad experience with a company in my life. There is no way to email them to escalate a problem. There's a link but it doesn't show an option to email. I spent 5 hours on the phone with 4 different people and my issue is still not resolved. I've been a loyal customer for years and am beyond frustrated. I will never use Expedia again.. They have policy where you can't switch from first class to coach, even though the airlines says it's not problem, Expedia says I can't do it. No one told me this couldn't be done when I upgraded. My credit came from a cxld flight due to covid. I was planing on taking 2 coach trips with my voucher. I will never use them again.

Hi Everyone, girst off, I would like to say that I do like Expedia and use it often so I am very disappointed that this happened. I recently purchased a flight ticket for my mother using Air Canada from Toronto to Fredericton through Expedia. During COVID Air Canada allowed one change with no penalty so I used that option 1 day before her flight back to Toronto as she wanted a direct flight and Air Canada has changed her original original direct flight to a connecting flight through Montreal.

Please do yourself a HUGE favor and NEVER book with Expedia. I say this, after being a loyal customer for approximately 15 years. After going through my most recent battle with them, (and losing nearly $1,000 that they stole) I am doing everything in my power to warn people and have even considered filing a class-action lawsuit (I am convinced there are thousands of people out there willing to sue these thieves, as I have personally gotten to know several). In a nutshell, they have decided to steal millions of dollars from customers who lost reservations due to COVID. They even book people during COVID to places that are restricted and later use the "no cancellation" rhetoric so they can take your money.

Expedia and some hotels are in on it to ensure customers do not get refunds for cancelled hotels reservations related to covid 19 pandemic; In January I made (& paid) for reservations at Hotel Melia Madrid Princesa Spain for July 2020. In April -coronavirus Pandemic ravaged Spain - the country closed its borders, Airlines cancelled flights and US citizens banned from entering Spain - I then called Expedia and Was Advised to cancel my foreign hotel reservations. Meanwhile - The media been reporting that travelers can obtain refunds for Airline and Hotel reservation cancellations that are coronavirus related.

Booked a flight with the, Montreal-Vancouver. Because of circumstances out of my control I had to postpone for 24 hours. Called Expedia, was told no problem. Booked me on same flight 24 hours later. I call my furniture moving company and have them scheduled to move everything out the morning of my 6PM flight. Everything goes well, apartment is empty, return my keys and go to the airport. This is June 2nd. Arrive at airport, get in line. When I get to the service counter I am told that I'm not booked on any flight. Customer service from Expedia forgot to hit the enter button to confirm the flight. Got on the phone. They couldn't get me on the flight for 24 hours. I had nowhere to go, nothing to eat, nowhere to sleep. Spent the night in the Airport and all of the next day till my flight at 6PM. Called them for some type of reimbursement, and received nothing but an argument. They shouldn't even have a license or any affiliation with any Airline.

I understand that the Covid-19 travel issues have caused a great deal of problems for travelers, but that does not excuse an organization's lack of response and follow up. I have made six calls to the Orbitz (aka Expedia) customer support line in the last six months since my flights were cancelled and not once has anyone followed up with me regarding the status of my credit or refund; like all previous calls, the customer service agent sent an e-mail to the airline. When I asked when a representative was going to get involved and actually call the airline, he asked if I wanted him to call the airline and indicated that he was expecting me to say "yes, please call the airline" in which he indicated his response would be that the phone number they have for the airline doesn't work. I call customer support to help resolve problems, not provide inactions and lip service. The service I have received from this company was completely substandard.

My flight was cancelled by JetBlue due to Covid-19. Expedia issued a Airline credit that CAN ONLY BE USED BY SPEAKING TO AN EXPEDIA AGENT. After being on hold from 10:30am-3:15 pm, I finally reached an agent that seemed 'off'. After giving new flight info and my credit card to pay the additional costs, the agent put me on hold to get my confirmation #. While on hold for half an hour, I received an email that an new user was added to my credit card. I tried to login to my credit card and was locked out! I then had to cancel my credit card and still did not have updated flights or used the credit issued by expedia that can only be utilized by speaking to one of their non-existing agents!

Called to cancel booked flight. Booking it took multiple times of follow up to get clarification from airline and they won't follow up if you don't call them again. There are twice, the agent show their impatient and hang up the call. Even Airline has clearly stated that the cancellation is allowed and without charges, their "travel experts" took more than 1 week. Still didn't get it sort out. Frustrating with their service, worst experience, never book with Expedia again (having a middle man without adding value - airline won't entertain your request also because the booking is made through the agent/Expedia).

I stayed at a very shady motel this last weekend, it had a no refund policy. In the pictures the place looked clean, had a pool, breakfast, etc. This place even listed a sauna as an amenity. It had NONE of these things, the pictures were all fake! The amenities listed were lies. My work had booked this place thinking it was inexpensive and looked safe/nice. However, when I booked in there was no one manning the desk. The ‘maintenance guy’, some ** grilling hotdogs over a coffee can in the parking lot checked me in. Never asked for an ID or my name.

I was given a credit for my Covid ticket to Cozumel. My original trip was schedule for Summer 2020. I got my tickets through Expedia. The airline (Interjet) imposed conditions when and how to use the credits. The thing is that the conditions allow me to travel only until March 2021. I wanted to reschedule for the summer of 2021. In addition, the destinations are limited since this airline is only traveling to Mexico at the present. Even if I try to get a ticket to Cozumel before March 2021, which I do not want, the price is at least twice the price I paid originally. Why should I go with their conditions when they are unfair to the customer?

I booked the hotel for two days (with free cancellation). I also bought insurance. When I canceled they can't return the money because the hotel, they said to turn to the insurer AIG company, the insurer does not cover the case of cancellation. Don’t used Expedia.

This is a very crooked, greedy company who doesn't care about the customer. I was a loyal user of Expedia for over a decade and never had a problem until this COVID crisis. I had purchased several flights and hotels through them for this summer's vacation that wound up being cancelled due to COVID. They flatly refused to issue any refunds but only wanted to give me airline and hotel credits which I will never be able to use because of time limits on them. I found it very hard to get refunds and finally one of the airlines (Air Transat) agreed and issued my refund on July 1 but then expedia reposted the flight (which I never took) and charged me the original refunded amount on August 28 on my credit card. That is underhanded, shady and unethical, and probably illegal.

I tried numerous times (and have each call recorded) to seek a refund. My Paris, France trip that was scheduled for May 2020 was canceled. Expedia notified me of the cancellation via email. I had no plans to cancel this trip. This current issue - I have not been reimbursed for the hotel portion of the trip. This amount total $1,280.93. I have called numerous times. Each time they state they will call the hotel, get the refund and get back with me. Expedia never gets back with me. The email from Expedia, which I received before receiving the refund on the airfare portion, states I have been issued a voucher to be used at the same hotel in Paris, France as I originally booked for May 2020. This is unacceptable.

Many of us have had travel plans cancelled due to COVID-19, with varying levels of success receiving refunds. Every direct experience I have had with an airline or hotel has been positive. Every encounter with Expedia has been negative. We have lost at least $2,000 on hotels this year in situations when we were not allowed to visit a place. We booked before the pandemic. In addition, even when a flight was cancelled it required a two hour phone call to receive the refund. I have had other trips in 2020 booked direct with airlines or hotels - in each situation the airlines and hotels were lovely to work with and were understanding of the travel situation and provided refunds or allowed moving dates easily.

I booked a hotel thru Expedia during the Carmel Wildfire because I had to be evacuated from my house. The hotel was great and they offered evacuee rates, when I asked the hotel to match my Expedia rate to the evacuee rate, they said that was out of their hands because I got the room through Expedia, they were very nice and tried to do all they could to help. So I contacted Expedia and first on the phone I talked to this very rude gentleman that couldn't understand my situation and keep telling me that if I didn't have a voucher, they couldn't do anything. Then I chat with somebody else on the Expedia website, and she keep blaming the hotel for not giving me the evacuee rate. Terrible customer service!

1) Expedia set up traps for customers using the art of fine prints and expressions "in the eyes of the beholder". 2) Customer service agents are clueless, rude, abrupt. 3) Agents are trained to push you and dismiss you any way possible. After you spend average 45 min. waiting for one, they put you on hold again, wasting another 10-15 min. to "check the policy" which they should know already as "professionals". When they come back. they put you on another hold to check again on the "policy" that continues until you give up and leave you money for Expedia to steal.

I been trying to use an airline credit for the past 3 hours and I have been transferred to different agents that have no idea why I been transferred to them. I asked each one of them for their full name and wasn't given anymore information besides an American name but all the agents had heavy Indian accents. Expedia is located in America but has call centers in India with people who can comprehend anything!

Went through Expedia to rent a car in Denver (from the airport). I needed to add a day and a half to my trip after booking. The Agent for Expedia could not get through to Thrifty at the time but said I if cancel by the end of the next day, there would be a full refund. The next morning I looked up car rentals directly with the Rental car Company's and found a lower rate along with getting a car for the extra time I required. I then went back to Expedia and asked to cancel the reservation (4 days from the actual rental) whereupon a different agent of Expedia said that there is a no refund policy w/ Thrifty. I was NOT aware of this at the time of making the reservation and given the time in which are now living, it is unacceptable there is no flexibility with either Expedia or Thrifty when booking travel plans. Planning travel, we the consumer seem to be better served by going directly to providers of services and skip the middleman (Expedia) altogether!

Expedia has taken advantage of the corona virus and credit cards companies have allowed them to steal from the public. It is a sin! You can't get through to Expedia 6 months later! Why is that Expedia? Why? Why?

If I could rate Expedia no stars, I would. Advertised as a travel agency, you would expect the level of service to be easy and a one stop shop to book your travel needs. In December 2019, I booked an all inclusive package with flight and hotel for my 30th birthday for July 2020. Everything was good to go until about a 2 months before our trip. I was notified by Expedia that by non-stop flight to Cabo had been canceled. Given that COVID-19 had effected airlines, I understood why this would happen. I figured calling Expedia to change my flight would be all I needed to do. Wrong. I was told that I needed to contact the airline and have them change it. It took me a week to get a customer service rep on the phone for the airline. They changed both flights to connecting flights and then was told after the flight was changed, that I would have to contact Expedia to confirm the changes. This took me 2 weeks to have the changes made and confirmed.

Having FINALLY obtained a flight credit voucher to use with Expedia, when I went to try to apply this voucher to new flights (with the same airline, same destination, same passengers) they tell me I have to pay $70pp for a "change of ticket class". $140 fee to use a $280 voucher. They are blaming the airline (Qantas) for the fee, Qantas say it is Expedia. Exhausting phone calls with agents "sorry for your inconvenience", I'm sure these are designed to either make you explode or give up entirely. Thieves.

Most of the travel sites online are under the Expedia group. Hotels.com, Booking.com, Travelocity to name only a few. They are a total scam and rip off. I recommend always going to the hotel or place you want to travel to for the best deal. Never again will I use any of these sites.

We booked our spring break travel plans through Vacations by Marriott which is actually Expedia. Marriott has partnered with the Expedia Group to package vacations for them using their hotel rooms. This makes it very convenient for both companies to send you back and forth between the two chasing after your refunds on cancelled travel plans. Neither company will take responsibility for your money or awful customer service.

I booked this hotel specifically for the indoor pool. I have a family member that works for Marriott so I was able to get a discounted rate. When I arrive the front desk employee was in a back office with the door shut. I had to ring a bell to get her to even come out to the front. She come out and in the course of checking me in asks what brings me to town. I said a getaway for my kids to swim. Common sense is obviously not her strong suit because at no point did she mention the pool was closed. On my way to the room I see an out of order sign for the pool. I call down and ask when it will be open, and she says it won’t, but that I was welcome to call the Hampton Inn next door and ask if I can use their pool.

NEVER USE THE TRAVEL SERVICES OF EXPEDIA! As a consumer in a digital age, where we all have almost unlimited options at our fingertips, DO NOT even think about booking travel through Expedia. They have bestowed the most stressful and irritating week of my life due to their total lack of respect, accountability, and integrity. I preface this review, under the full understanding that planning an international vacation just prior to the start of a global pandemic was bound to hit a few pain points. However, after a week of phone calls and nearly 8 hours talking back and forth with customer service agents and supervisor after supervisor, I would not wish this customer experience journey upon my worst enemy.

I have recently purchased a bundle package from Expedia. Then later my hotel were being canceled by Expedia so then I called to their agent and they confirmed me that my ticket is refundable, so then next day I booked another bundle and then I called to canceled my airline ticket so they just said it’s not refundable. Very rudely disconnected my call. After various attempts I spoke to the supervisor and she was also not even taking any responsibility of their agent false communication about the ticket. They just canceled my ticket then with no refund. I am so so disappointed with Expedia. Please don’t do business with Expedia.

I pouched business class tickets through Expedia. They offered the "Top Executive" option which includes free cancellation. After canceling the flight a few months later, they refuse to refund my money. They said the airline will give me a credit. I don't want a credit. They are supposed to offer free cancellation which means a refund.

Expedia overcharges for Economy Basic (British Airways) and Economy Light (Air France) fares! Warning! Always check the price listed on the airline booking site before booking with Expedia,or even better just book directly with the airline. You can also use Google flights to double check that expedia is not ripping you off. I was charged $200 by expedia for a ticket that I could purchase directly on Air France website by $125. This was a ticket from Paris to another European city. The same happened when I tried to book a British Airways flight, but this time I was alert, and bought the flight directly at ** with no hassles.

I Purchase purchase ticket May 2 due to COVID-19. They take booking. I pay. After two days messages, "Your flight canceled," I request refund. Still not. They told me may we request. I continue following. I call July. They said we request July first week. It take 8 weeks, so if you read this tell your family and friends. Never ever used Expedia.com. Cheating people same better they can begging road eat well ,,,, Now they said that airline close. You don’t knew my airline close. They take all people money. Cheating cheating people. Bad experience.

07/31/20 I am now going into the third hour of my phone call with Expedia in an effort to get my two European flights and two domestic flights refunded. (All flights canceled due to COVID-19). This, after talking with an Expedia agent on 06/21/20 who promised a full refund on all flights. The agent today says the 06/21/20 call reference number that I was given is not valid; that I can get a voucher (which I do not want - I want a refund); and that they want to look for a recording of the 06/21/20 call to verify that one of their agents offered refunds!! Memo to self - NEVER BOOK THROUGH EXPEDIA AGAIN!!!

I booked a trip to Rio through Expedia and couldn't take the trip due to COVID-19. I called and called but got the runaround. When I finally got to speak with a representative from Expedia I was told that I would not be entitled to a refund. I live in New York City and around the time I booked my trip everything was canceled. I filed a complaint through my credit card company and received a full refund for the canceled flight but Expedia won't refund the hotel portion of my canceled trip. I will never use them again and hopefully, no one else will have to experience the hardships I've been through dealing with these crooks.

The flight was cancelled because of COVID, first they told us we cannot have any refund because they follow the company guidelines. But the company website is pretty clear: We can ask a 100% refund (the government helped the company to refund because of COVID). 3 different people talked to us, totally useless. Then they asked us to cancel, but the airlines already cancelled, they are wasting our time... pretending they are waiting an answer from the company... Now they told us we enjoyed a part of our flight... Seriously guys? We sent to them the official cancellation from the company! We didn't go anywhere! Incompetent? Dumb? Liars? Thiefs? I still hesitate what's the good word to use.

Had a trip planned to Key West. Covid 19 cancelled everything including the town of KeyWest. Had full cancellation insurance from their travel service, Expedia is the parent co. of the Insurance Co. Applying for lost monies was a waste of time. This company has page after page of exclusions including national emergencies and pandemics. The list of exclusions is 5 pages long. We are now forced to file a complaint with the North Carolina AG office. Will never use Expedia or it's companies again.

I am a widow for 18 months on disability. February, 2020 I decided that I would like to go to Hawaii, for my birthday in May. I made all the arrangements and paid including the insurance. When COVID 19 hit I canceled my trip April 18 and spoke with as representative from Expedia who assured me that there was no problem in receiving my money back. I was informed that the money would be deposited back onto my credit card 30 days after the original date of flight.

Due to covid19, I was not able to go to the hotel I booked in Greece. Expedia instructed for me to cancel the booking and they were going to provide a voucher. This is a 2794.05 dollars reservation. Hotel did contacted me directly but when I started asking question on how I would make the booking in the future, they said to contact Expedia. Right now I have called Expedia 6 times with no response. I keep getting I will get an answer in 7 days. I submitted a claim on my credit card and Expedia did respond to that stating that I refused the coupon, which is a lie. Please do not book with Expedia if you want to avoid being in this horrible position. Booking.com was great to my best friend. Use booking.com or any other website for that matter. I strongly believe that how companies behave during this crisis, is how they were be looked at in the future. Expedia response has been the worst.

I stayed in a hotel through Expedia. The fire alarm was hanging from the ceiling by a cord and the electrical outlet was broken... I told the hotel I would not stay there with my underage sister and they said I would have to ask Expedia for a refund. Expedia said I should have canceled 24 hours in advance. I sent Expedia pictures and asked for refund and they said that it was not their issue and offered no help. I advised them it was a fire issue and they again said the hotel policy was I would need to cancel 24 in advance.

I very clearly booked tickets through Expedia that specified that there was a free change of tickets. I even snapped screenshots of the policy before booking the tickets, because this is the age of Corona, and I did not want to get stuck with thousands of dollars that would not be honored if our plans had to change last minute. When I spent an hr (seriously) on the phone with a foreign agent to change our tickets by moving them up a week, it took him an hour to tell me that I can't change my flight unless it is to the same airline. Why did I book with expedia if not for the flexibility of multiple airlines? And how can you write "no change fee" clearly with no stipulation that this only applies to changes that would be on the same airline? After this 1 hr useless conversation, I was put on hold to speak to to a manager and then cut off after another 10 minute wait. I will not be using Expedia again.

If you book a hotel, and you cancel your plans, you lost your money. I tried to take down/edit my own review on a hotel after having a really bad experience and they just won't do it. I do not recommend this website.

I booked a cruise last March for a November cruise through Costco travel, it is now July. Through Expedia I also booked 2 hotels, two nights each, and the flight home from Miami. After the Cruise we were going to rent a car and drive down to Key West, drive back to Miami, stay there two days, then fly home. Because of Covid-19 there were issues with the Cruise so we had to cancel, (Costco Travel gave a full refund) therefore we had to cancel everything else. Expedia, who advertises full refunds, DON'T...WON'T!! Keeping in mind it is 5 months away. Expedia said the Hotel "The Best Hotel" in Miami rated #6 of hotels in Miami, doesn't give refunds. I have never heard of that.

I had to cancel my Hotel Reservation in Budapest due to the Covid virus. I took out Hotel cancellation with Expedia. I have not received a refund and the insurance company they use has changed 3 times now. It is AON Affinity. They need a letter stating what the value of the Voucher would be so I can get a refund. I have called many times not to receive an answer and the chat line is useless as they don't respond. I will never use Expedia again. I have wasted approximately 4 calls waited approx. 10 hours total with no response.

I had a trip booked april 3rd. thru Expedia and due to the covid-19, this trip had to be cancelled due to the no fly restrictions from the usa and to other countries. The information from expedia and the hotels was that if cancellations happened due to this, refunds would be granted. It's now 4 months after the cancellation and I haven't received a refund from expedia even though I have email and phone confirmation from the hotel (Melia Llana Beach Resort & Spa - All Inclusive Adults Only) that they will honor the full refund.

Our trip was cancelled in May due to the virus. Expedia said we had to file a claim with the travel insurance company. We did twice. Travel insurance said Expedia was the company that had to reimburse us. Expedia says we didn't cancel in 14 days. Every other company we have dealt with had excellent customer service and realized we could not predict a pandemic. We followed Expedia's directions from the beginning. They are not there for their customers. I wonder how much money they have stolen due to the virus. Sad!

I travel frequently, and always choose the “book now, pay at hotel” option with free cancellation. Expedia makes you give a cc # for a “deposit.” It has not been a problem until recently. I had two separate hotels which charged my credit card the FULL AMOUNT (deposit???) at time I made the reservation. Both these rooms were cancelled within the prescribed time frame. It’s now 3 days after the reserved/cancelled date, and several days after I cancelled the rooms. After speaking with a customer service rep, found out it will now take up to 14 days for the refund to process. So to sum things up, the hotels get to hold on to my $$$ for a month on a room which was cancelled according to policy.

July 2020. I'm really pissed. Service the worst possible. I didn't get any confirmation of the flight one day before flight! It is impossible to talk to the staff - poor call quality, the interlocutor hardly speaks English. Finally a call from the hotline at 5 am ... People, what service!

On January 5th, 2020 I purchased three roundtrip tickets for a trip to Japan via Expedia on Air Canada for our Nephew’s 2020 graduation (trip totaling $2761.53). The dates of travel were June 17th through June 27th. On May 23rd Expedia indicated that our flight on Air Canada had been cancelled due to COVID-19, and that we would automatically be issued a credit. Expedia claims their policy is in accordance with the airline and we would be contacted shortly. As of June 5th we had not been contacted by Expedia about our options, and we know that this flight falls under the US DOT refund policy.

I recently booked a car rental through Expedia. I was charged the cars damaged, collision and got my confirmation form for a total price of $217.89 from Expedia. My wife picked up the vehicle using my credit card, I noticed I was charged a total of $350 from the vendor even though I had booked it through Expedia for a set price and ended up paying $132.11 more from what was in my confirmation letter I received from Expedia. When talking to Expedia customer support trying to explain the situation, he was no help at all and found him to be quiet rude, saying, "We didn't charge you anything and booking through us regardless of having a confirmation agreement doesn't matter, nothing I can do for you."

We had a Bali vacation for 4 of us for June 25 to July 7. We fully paid for it in January. I PAID FOR FULL INSURANCE ON THIS TRIP (and every trip for 20 years with Expedia.) When Covid hit, I tried to cancel & Expedia wouldn't even answer phone until "72 hours before the trip." When I called 6/23 & finally got through, they didn't acknowledge my insurance, but kept me on the phone for 2+ hours calling the airline. I got an obscure e-mail that the airline was canceled (China Air actually canceled the flights on June 9th and no refund). But the hotel they said, "you get a credit to be used until 6/2021". But I paid for a FULL REFUND, not a "credit" for a hotel halfway around the world that I will never go to! I spoke to FOUR different people, each with a heavier accent & more patronizing than the next. I'm a 20-year user and member of Expedia. This has been the worse.

I used Expedia to book air travel for 3 family members. Trip cancelled for 2 due to Covid-19. I also purchased travel insurance. Called Expedia to cancel air reservations for 2 of the 3 travelers and issue refund. They can't do it - customer has to call the travel insurance company whose policy was sold to customer by Expedia - Expedia providing -0- value here.

Long story short, we didn’t make it to our flight because the company never actually ticketed our booking. We got to the airport with the booking confirmation and confirmed itinerary and the airline told us that there were no tickets in their system since Expedia didn’t actually purchase them on their end. We called them and spent 5 hours On the phone with 3 of them on hold. They weren’t able to fix the mistake or book a ticket because they didn’t want to pay the difference and almost made us to do that! That was a nightmare!!

Lesson learned. Do not ever book flights through a 3rd party. With Covid 19 going on, it was a nightmare from being on hold for 4 hours and then being hung up multiple times. Yesterday, it was a lot easier to get a rep on the phone, however, the first rep I talked to ALLIE hung up the phone on me after I requested to follow up on a refund that was issued on April 9th 2020 that never showed up on my bank account. She asked to put me on hold and then 10 seconds later hung the phone up on me.

I booked two hotels in Italy for my honeymoon in May of 2020. When the coronavirus hit, Italy stopped allowing people into the country. However, Expedia would not offer me a refund for my two hotel reservations. I was passed from person to person, none of which offered any assistance. They simply said "oh well, nothing I can do". I don't understand how they can keep my money, when I paid for a service and they didn't provide that service. This is a morally corrupt company that kept $2500 of my money.

I have been trying to get my travel refund of $640.17 from Expedia, I've had to wait on the phone for 2 hours just to talk to someone, and when they finally answer they put me in hold for up to 3 hours trying solve something they did. I book my flight, I bought my flight through them 7 months in advance using AA and they change my return flight to Air Canada, then they cancel my flight without prior notice and the only reason they give me is that there are no flight until January 2021, this confusion is all expedia fault, the customer services does not know and does not want to help you.

Firstly, let it be known I have all booking documents so if either of these shady companies has the courage to challenge this review, I more than welcome it... So I booked a Marriott hotel room over Expedia. Arrived at the hotel just a few hours after booking and the hotel doors are locked. A makeshift sign tells visitors to walk around the building to side entrance. (Strike 1) I drag multiple bags to the other side of building only to find that door is also locked so I picked up the house phone. (strike 2) Some lady comes on stating the hotel is closed, even though I see many cars and guests leaving and coming. So what they meant to say was "we gave your room away." She did say that they had just emailed me. Email has still not arrived notifying me that I no longer have a room. This is 5 hours after being denied my room which was fully paid for.

As per ExpediaPlusGold (I am a long time member) emails advises (I sent numerous emails explaining my issues about refunds for canceled flights and every email from Expedia would suggest to call them as they can not solve the problem via emails) I tried many times to reach Expedia live representative for quite a while. And when I am lucky to get through and explain my situation described in details in the emails to Expedia, after I provide the itinerary numbers and explain the refund issues... Expedia representative... just hangs up. It happens a few times, not once, not twice but a FEW TIMES!!! IT IS NOT ACCEPTABLE!!!

We booked a condo in Florida and booked airline tickets. Three days later we received a cancellation saying there was a double booking. There was no offer of an alternative rental or a reimbursement of flight cost. Never use Expedia!

Absolutely terrible. Would NEVER book through Expedia again. CSRs are not in US, English is terrible. Claimed they were providing a refund (which 4 attempts and hours on the phone) and in the end they provided a travel coupon to be used through Expedia. When I attempted to use the coupon, it seemed to be only for trip packages which I did not want. Once again I have to call customer service to figure out why I cannot use my money! Upon calling, I was transferred to three different people and still holding... Absolutely the worst service if you run into problems such as a pandemic. But I would worry about any other time as well.

We went to book a room at a B&B that we had stayed at previously. We used Expedia because of the price and purchased the insurance. When the COVID virus hit, we were informed that AIG would not cover cancellations due to this. Rather, they refunded the insurance premium. The hotel was willing to work with us. This hotel never received payment, however, Expedia received $206 for the booking and never refunded it. Think twice before booking through Expedia. My information was that if we had asked for the Expedia price, the hotel would have gladly accommodated us. We won't use them again.

We made plans to travel on airBaltic in June. The flight was arranged through Expedia.com, and we paid the airfare in advance. Because of the COVID pandemic, the flight was canceled. I communicated with Expedia to request a refund, but their response suggested I deal directly with the airline. I called airBaltic in Riga, Latvia (at no small expense), only to be told that the refund had to be made by Expedia.

They are awful people, never give refund even they canceled the booking. Disgusting business practice. Do not book through them. Customer servers are total trash. I booked a future flight 2 month ahead. They canceled my flight 1 month after the booking and hold my money for 3 month. Not only their support was so hard to connect, their customer service were not willing to solve the problem with me and kept my money. ZERO help. I think my only option now is to file a dispute with my bank for fraud and get my money back that way.

I booked a hotel recently and selected the pay later at hotel option. Expedia immediately charged my card without my permission and for the wrong location. When I called customer service I was told 5 times that there's nothing they can do about the fraudulent charges and when I asked to speak to a manager all 5 times I was hung up on. Wish 0 stars was an option - AVOID THIS COMPANY LIKE THE PLAGUE.

I had ordered airline tickets thru Expedia at the end of March 2020. Got a really good price for my mother to fly out to Utah. The prices had dropped because of this Covid-19. I received an email from Expedia stating that her flight had a conflict and we needed to contact the airlines. So, I spent 3 days trying to get ahold of the airline. Over 25 hours of hold time mainly on the phone and some time with the chat feature. The airline helped us out and rerouted her flights for the same days. The airline was extremely helpful when I was able to get ahold of someone. Now the bad part. Received another email from Expedia (June 6th 2020 twenty day before flight) stating the airline canceled the flight and they were refunding our money. Well as mentioned above the airline did not cancel, they had changed her itinerary.

In Oct 2019 I purchased two tickets for my wife and myself for travel 5 July 2020 from Ho Chi Minh City, Vietnam to Zurich Switzerland and return. Itinerary# ** on my credit card. First leg was from SGN to BKK on Thai airways. Thai Airways totally canceled my ticket because of the Corona Virus and I have that sent that cancellation to Expedia showing that I have no way to get to BKK and catch the next leg to Zurich on Swiss Airline.

I used 48,000 points. My trip was canceled from COVID-19 and restrictions put on me by military and they are saying I have to use flight credit at Lufthansa. A) I can no longer afford to go to Europe now (and am restricted from going there by Army) and B) I will be deployed next year when credit has to be used. It is not hard to give someone their points back. I know it would be essentially a 600 dollar loss on your side but that is small potatoes to the reputation damage that has happened here.

80.00 unused credit which totaled 320.00 out of the 778.00 credit I had..

I was lucky to get in touch over the phone with life agent and was able to get back my refund FINALLY.

After multiple calls and hours talking to agents, and being put on hold, Expedia refuses to refund our $2,200.00 for flights that were cancelled by the airline. The airline told us to get our refund from expedia, and there is nothing they can do. Who else is interested in joining our class action lawsuit? **

I cancelled my reservations on March 30, 2020 using an Expedia representative. My hotel reservations were non-refundable but the expedia representative and myself called the hotel through a conference call and they said they would gladly refund my $300.00. The expedia rep noted this call and I received an email within a few minutes stating I would receive my refund. I called 6.2.20 to check on the status of my refund. Expedia told me they didn't have my refund and that it could 4 more weeks before they contacted me regarding my complaint.

It's all good when you book for a first time. But when Covid came it didnt go well. Wanted to schedule not trip using my credit of 882 but have to pay 300 fee of cancellation. Not only that. When I was on the phone with them, they said they have to match the class of service you had and pay the difference so they said i had to pay 2100 plus a 300 fee for a 1500 buck trip???? Due to match the class of service which made no sense. Which I found out later is a scam!! I end up calling Delta to book it and they used the credit of 882 and didn't charge a 300. So I end up pay 510 vs 1500. So hopefully you only buy a ticket and never have to cancel with them.

During Covid 19 cancelled and kept my money. My ''non refundable'' hotel booking was cancelled. Hotel and city closed but Expedia stuck to the non refund for a booking that never exists. I'm out almost $1200.00. I call it thievery. I can't talk to a robot. No customer service.

I booked a trip to MELIA NASSAU RESORT though EXPEDIA in January for a vacation in APRIL. March 22nd I received an email from EXPEDIA saying the trip was canceled due to COVID 19. I had purchased additional trip insurance waiver for $156.00. They canceled the trip on me and are refusing to refund my money. United AIRLINES was professional and immediately gave me a credit voucher for the airfare but MELIAN and EXPEDIA are basically telling me "screw you, Pal you're out of luck." So now I have filed a claim with my credit card for the almost $2000 I am out... Don't buy the insurance waiver from EXPEDIA...it's a total ripoff and they are not honoring it... And be careful booking the MELIA NASSAU, their business practice is shady at the least, seems criminal to me.

I booked a trip with Expedia and purchased their insurance. We had a medical emergency within the family and I canceled the trip; however, they will not refund my money. This is the first time I’ve ever left a bad review, but I feel it is important to caution people against this company considering my experience. Do not book with Expedia!

I had reserved a 5 night stay at Haleakala Shores in Maui In June 2020. With the pandemic, Hawaii requires visitors to self quarantine for 14 days and United Airlines cancelled our flight. During that time Expedia was not connecting customers to their agents if their trip was more than 20 days out. So I waited. At 20 days out I contacted their online agent who said if I cancelled my reservation I would be penalized 30% of the cost. I requested an exception due to events outside my control. They said they would try to contact the property. The property said “No refunds.” I asked Expedia to try to get my full refund. Due to events outside of my control. After that they never got in contact with the property.

In Feb 2020 I booked a hotel room for a stay April 5, 2020. It specifically stated "No Cancellation fee and pay at hotel at check in". Because of the pandemic I cancelled March 13, 2020. I got a confirmation from Expedia saying I would receive a refund. What? They had already charged my account. When I disputed the charge they said it was a Non-refundable reservation. They are refusing to give me the refund - that they were not authorized to charge. I have called the Best Western and there was "NO CHARGE" for the reservation. Expedia is fraudulently keeping my money. They say I agreed to the non-refundable room and for my account to be charged immediately upon booking.

Have been working to get my refund from Expedia for over two months now. Hotel closed, but Expedia had charged my card upon booking. Hotel never touched the funds. I've been promised time and time again it's processing, after hours on hold, impossible accents (from calls outsourced to another country.) The entire thing is so sketchy I'm amazed this is a heavily advertised and recognized company. So even With purchasing the trip insurance, they won't even refund me but they definitely took my money! They will read you a script of how it will be processed and they need 4 weeks to do this... It's been 13 already and not even an email. Doubt I'll ever see the money. Going to try a chargeback next. This is crazy! Beware using them, I'll never use a third party service like this again.

You would think that they have their customers in mind during this worldwide pandemic. Nope! I had a coupon from my canceled April trip (due to covid). I used it to book a room but then later had to change the dates. I press the cancel button and choose the option 'I have to change the date' because I had to work around with the dates and type of rooms because I had to match the credit amount.

I have just been through my last experience with Expedia. They have lied to me and given me endless run-arounds. I have proof from the Mexico City hotel in question (a screenshot of my reservation) showing that Expedia has my money (not the hotel); THE HOTEL NEVER CHARGED EXPEDIA. Expedia will not refund my money. They have lied to me, saying the hotel was paid in advance--they were not. That is not the policy; a hotel can charge Expedia's virtual credit card only upon check-in. Because of the pandemic, I canceled well in advance of the reservation and the hotel policy is no cancelation fee during the pandemic; there were no flights to Mexico anyway.

I had reservations for a Hotel stay in Alaska for a cruise. Due to the Covid-19 issues, the cruise lines cancelled our cruise. As soon as I found out (45 days before we were to leave), I notified all of the hotels, airlines, etc. that the trip had been cancelled and we wanted a refund, since we had no say in the matter and could not go. We had no issues with anyone, EXCEPT EXPEDIA. They refused to give us any refunds ($322) for our hotel, saying we did not meet their guidelines.

I have been trying to change my flights that were cancelled due to COVID-19 for over 3 months now. Expedia has repeatedly (after 3 phone calls each lasting 6+ hours including hold time) gotten my name wrong, sent emails to the wrong email address (even after correcting them), refused to send me a confirmation of the change or receipt, failed to give me a new itinerary number so I could not call back, and blocked me at every turn.

This company robbed people under the federal government watch, they book flights with airline knowing there is no flight or hotel for low prices than don't inform you that the flight cancel and will not refund you them or the airlines, that straight large scale American greed. Scam worldwide scam, rip-off, show you once more there is no justice in the justice system in the United States, you get rip-off all the times, good luck trying to talk to Expedia. They will hang up the phone on your face, real bad people.

I was told I would get a call back in 20 minutes to speak to a representative. When they called, it said they were having errors. I lost my place in line. I called again and stayed on hold, and have been on hold 35 minutes so far, despite being quoted a 17-25 minute wait time.

Every day I am talking to Expedia representatives, They know nothing. When I send email, they asked me to call on US number (Not toll free). I spent money and called them. Their representatives can not speak clear English. Don't have any training. They lied to me they mailed me my money transfer details to my email, I never received any email. No call return after promising. I have all conversations recorded. For last 6 weeks I am waiting for my hotel booking refund for last 6 weeks their Rep told me to check with my bank. How stupid. I asked for my air ticket refund, they never replied. It is simply harassment. I will be giving everything in media If I don't receive any answers.

We purchased two tickets to Durango Mexico for $1290.94. Then life changed and we had to cancel. To rebook a flight to New York City in December for just one of us they wanted an additional $412.17. As a comparison flying another airline, with a better flight, no layover, a direct flight would cost $397. So they want to charge more than $1700 for a round-trip ticket from Reno to JFK. We lost $1290.94! Please stay away from this company.

Due to Covid, I tried to refund my parents flight from Fiji to Australia, I was told I can't get refund but are willing to give me credit to use by Jan 2021. What is the guarantee that the Covid would be over by then, so if I don't book by then my credit get forfeited. That's a joke, I got my cruise refunded, as this flight was to get my parents over here to enjoy a great barrier cruise in Sept 2020. Knowing that they are 60+ and are more likely to get the virus and get really sick, I refunded my cruise, thanking Carnival for being in sync with the situation. Besides the Australia inboards are restricted for non citizens. Never again am I ever booking any trip through Expedia as other vacation centers are more helpful to refund and are more accommodating. Not recommending Expedia for any travel or stay purpose.