Expedia Reviews

Expedia has ruined our anniversary. I will never use them again. My wife and I, looked to celebrate our 2 year anniversary. We have previously used CheapCaribbean.com, Booking.com, and more recently Expedia.com for our travel bookings. We found the Marigot Bay Resort advertised on Expedia as an all-inclusive stay. The advertisement showed all the popular amenities (Free Wifi, All Inclusive, Breakfast Included, Air Conditioning, Parking Included, and Spa). We continued to proceed with the booking. We decided to upgrade our room to the Junior Suite, 1 King Bed, Bay View. The details below the room was “Sleeps 2, 1 King Bed, Free Breakfast, Free Valet Parking, All-inclusive”.

I cancel my reservation on May 10, 2022. It is now July 06 and I still have not received my refund. I have called and called and all they want to do is give me the run around. Saying I need to call the hotel, which I have and they tell me it in Expedia to give me back my refund, will Expedia keeps telling it's the hotel's responsibility. I know Expedia puts that money on a virtual card and the hotel has nothing to do with it until check in. All I want is my refund. I shouldn't have to go through all this trouble to get my money back..Shame on you Expedia for ripping people off.

DO NOT book with Expedia. I cannot stress this enough. My husband and I were supposed to fly from Boston to Spain for our honeymoon. We booked both our flights and hotel stay through Expedia. We found out the hard way at the airport that Spain requires a booster if you got your vaccines over 9 months ago or a negative test. By the time we got our negative tests back, we had missed our flight.

I used Expedia to book a hotel room around noon on 6/23. They charged me $108. When I got to the hotel a few hours later, the hotel gave me a receipt for $79. Expedia's Customer 'Service' refused to handle the issue, telling me 'prices change'. Next time, I will call the hotel directly.

Made res. through Expedia for hotel in Moad, Utah for stay in June. When entered the hotel, they had notice that you may see a bug due to the creek in the back and the season for them. When we entered the room, there were bugs everywhere crawling the ceiling, walls, pillows. Called the hotel to change rooms and they said they were booked and they can't give a refund due to reservation through Expedia. They can only come and vacuum the bugs. It was a nightmare. Who wants to sleep in a room and pay 260 a night to have bugs crawling around your pillows, bed, walls window...

My husband and I are traveling internationally, and our son directed us to Skyscanner.com. SkyScanner shows you multiple flights. However, I, Mom, went through another company first, and they added excess fees adding up to over a $1000, and had a time-out feature, plus there appeared to be NO way to contact them. Thank God the credit card didn't go through in their 20-minute time count down. Because of that negative experience we, meaning I, Mom, decided to go back to what our son first recommend.

Expedia will not help with any problems. They say you have to talk to airline then the airline says talk to them. I had spent almost 8.5 hours on hold one day during my vacation between them and the airline and still have not been helped. Plus, the agents you chat with are not helpful and I have no idea how much time I have wasted on texting. So even if you purchase the protection, it's very clear that you missed connections because of the airline, and tried to resolve a problem for days and days beforehand through multiple platforms and countless people they won't even pretend to help. Maybe it's just my circumstances and to other people none of this would be a big deal. However, if you were delayed by almost three days getting to your destination and you want to reschedule your return flight they will not do it. If the airlines lose both checked bags they will not help. They won't even point you in the right direction when you ask what the procedure is.

Really bad customer service. Never give clear information booking time and after then we call they hang on all time. Their mistake in my booking but I have to pay $200 a bag at airport. Because airline don’t allow checks in bag.

Please don't trust Expedia in planning your vacation, expedia ruined my vacation that we planned after 3 years. I booked a hotel "La Malmasion boutique hotel" almost 2 months ahead of time so I got a good rate for my hotel, but the night before I could check in to the hotel I received an email from expedia that they canceled my hotel. I contacted expedia and they took no responsibility arguing that hotel canceled and they can't do anything, by then the hotel's price was so high that I could only find a hotel with lower rank and farther from the location of the first hotel with the price I paid 2 months ago. Later I contacted the hotel that had canceled my reservation and they said they never got my reservation from expedia and I was not the only case and it happened with a number of other guest.

Expedia advertises.. "Your one-stop travel site for your dream vacation." "Book your entire trip in one place" and "We're with you every step of the way." FALSE ADVERTISEMENT... BEWARE! On 5/19 my friend and I booked a complete vacation package for 4 adults/1 child through Expedia with flights and resort to the Bahamas leaving 6/12. While searching for airport transfers, we discovered Expedia had booked our flights to Nassau and our resort in Freeport. It was not until this time that we realized they were two separate islands!

Me and my bf had flights that went from the US to Paris, and then from Paris to Tbilisi. Our flight to Tbilisi got canceled so we asked for a refund on the canceled flight. Expedia refunded both flights without telling us. We didn't find out until we were at the airport because our ticket status was refunded. We had to pay last minute cancelation fees on our Airbnb, had already got expensive covid tests for getting on the plane, had to buy new tickets which were now double the price, and we were not allowed to refund our flight we had booked to replace the canceled flight.

Expedia booked me for a flight that didn't exist! All my itinerary from Expedia stated my flight was Fri June 10th. When in reality the airline doesn't even fly out on that day. The flight the airline had me booked for was Thurs June 9th therefore we missed our flight since we know we booked for the 10th and all our info from Expedia read the 10th. We never got any warning that our flight was “changed” (if that's the case) from Expedia or the airline. While they are refunding us I will NEVER use them again for completely ruining this trip for me and i hope no one else who find this review does either.

They straight up LIE about the total price of their packages to purposefully mislead consumers into thinking they are affordable. I put in my search details, they quote a total trip package, that says specifically a FLIGHT+STAY+CAR. All three options included in that price. It lets you pick you various hotel and flight, with certain options costing more but at least a couple $0 extra, so included in the total trip price. But when it comes to pick out car details, it only allows you to add a car with at least $80 extra. There are no standard options, only a car that is an additional $80 dollars. I tried talking to a rep named Krislyn hoping this was an error. Big mistake.

I wouldn't give them any stars if it's possible. I book 1 night hotel in Miami -GREEN SEAS HOTEL. Horrible people and hotel. I arrived to the hotel with my Expedia reservation and paid for it. The woman at the reservation desk asked me to fill out the documents. After I finished she said "you have to give me $50 cash." I said I paid already. I asked what for because we asked for $50 cash. I said I don't have cash so I offered my credit card and she said to me, "If you don't have the cash you can't stay," so I had to leave because I didn't have the cash. However, while I was there I sent an email to Expedia asking for a refund and Expedia said they can't give it to me because they couldn't get in touch with anyone in that ghost hotel -the phone purposely is not working.

Hi. We are a senior couple that often travel on cruises. Lately we cancelled all our cruises because we are sick and tired of the PCR PRE_TEST. We are both fully vaccinated and boosted, it doesn't make sense at all anymore! This is very tiring. Please review your policies and act accordingly. You are losing lots of clients.

I've used Expedia several times, and although I've had a few small problems here and there, I wouldn't say anything was awful, but all of that changed on my last reservation through them. It's pretty simple, I attempted to book a specific hotel, in a specific city, it showed it available, I made the reservation and thought I was done, only to find out Expedia ended up putting my in the same hotel chain, but an entirely different city I never entered or requested. When I noticed this error, I contacted their customer support to change the reservation, noting it was their error not mine, the city they put me I had never heard of, and didn't even know where it was. They flat refused to change the reservation or refund my money, saying there was nothing they could do, and wouldn't even acknowledge their error.

I made reservations months ago before the holiday summer rate hike through Expedia for June 4, 2022 and July 3, 2022 to July 5, 2022. Both reservations were cancelled by Oyo Coast River Inn without informing Expedia or me. I called the Oyo Coast River Inn one week before the first reservation to confirm and was told my reservations were cancelled without any explanation. I contacted Expedia since I never cancelled the reservation and had already contacted Expedia several times before to confirm the reservation which Expedia said is confirmed. Neither the hotel nor Expedia did anything to fix the issue that although I made reservations that were confirmed by Expedia, my family and I were left without a place to stay. I can't imagine how it would feel to show up and not have a place to stay on a busy summer holiday weekend. Such a nightmare experience.

I will never use Expedia again. They are crooks. They promised me a refund via their customer service virtual agent. I asked them if I could switch hotels on the second night of my trip to San Diego. Expedia told me that they could work this out for me and that I would receive my refund within 72 hours. That refund never came. I am at a loss after calling customer service and filing a claim through Paypal. I don't know what to do except warn people to be careful when booking rooms. I would've just stayed at the original hotel I was at if it wasn't for them telling me I could receive a refund.

DO NOT BOOK THROUGH EXPEDIA. I promise it is not worth the headache and financial risk as they will sell you insurance when they cannot honor it. I had booked a flight on Expedia for Vueling's airline and had purchased insurance for it. The events that followed suit were absolutely ridiculous. I 1st received a vague email notification from the airline noting of a change or cancellation. It provided a link to manage my booking which led me to their website. When I entered my booking code, it told me that I had to contact customer service directly to manage my booking.

BUYER BEWARE OF EXPEDIA! I booked a flight through EXPEDIA which I needed to cancel due to a certified medical issue. When I called Expedia they told me I had to contact the Airline they booked through directly, Vueling. I spent $100 calling Vueling internationally. Vueling said I had to contact Expedia and so the ping pong match began with HOURS of frustrating phone calls getting NOWHERE. I came to learn that Expedia had actually booked the trip through a company called LAND, which I have never heard of. I was then told I had to contact them. This unknown company will only give me a "voucher" good for a year and now I I am expected to book travel with a company I have never heard of nor do I feel comfortable using for an international flight.

Expedia advertised a property in Rome, Italy, as a hotel. It is not a hotel. I asked to cancel the reservation. Expedia states that they will take 10% of the reservation fee for cancellation. They will not acknowledge their false advertisement. Neither they nor I can even contact the property, however, they maintain that the property will not issue a refund. Quite simply, this is fraud. Expedia has no interest in taking care of its customers. I will NEVER use this service.

Expedia INTENTIONALLY cheated me. I used their site to reserve a room at the Red Lion hotel in Pasco, Washington. Just before I pushed the pay button a warning appeared that the purchase was "not refundable". Since I needed the room that night and all the other hotels in town were filled up I didn't hesitate to go ahead with the purchase. What I didn't realize was the hotel was already filled and Expedia immediately CHANGED THE DATE of the reservation to another day so that they could take my money. I never authorized such a change. Why would I reserve a room on a day I wouldn't even be in town?

I received an email from an @chat.expedia.com email address with a valid Expedia itinerary ID saying my flight was cancelled and directing me to call Expedia customer service. I did and it connected right away. That is where the good stops. The agent asked for the itinerary ID, I gave it. She put me on hold for 4 minutes to look it up. When she came back she said I told her why I had called. She said that my return flight didn't exist. I gave her the booking ID and the airline confirmation code. She couldn't find it so I checked the airline site to confirm it. I told her it was there. She said that the airline had sent the email and I should call them. It is from an @chat.expedia.com email. She said, "The airlines do that." I said, "It gave the Expedia customer service number..." "Yes, they do that."

I had a hotel stay reservation for 4 nights that I needed reduced to 2 nights. I got explicit, documented specific advice directly from an Expedia rep to pay the hotel for all 4 nights and subsequently submit a refund request and Expedia would refund me for the 2 unused nights (which I actually paid and stayed at a different hotel). I did EXACTLY as instructed, and now after nearly 2 months and 10 conversations with other customer service reps, I still don't have a refund because now all of a sudden it's dependent on the hotel giving Expedia a refund for my early checkout. This was never explained to me, never part of what I was told, I was told it would be a frictionless refund experience. I was even skeptical of this approach so I asked multiple times on this (again, documented) chat conversation and Expedia rep assured me it would be no problem, no questions asked.

Don't waste your money buying the price match promise. They don't honor it. Bought airfare to Cancun in October, 2021. Purchased the price match guarantee. They say they check to see if the flights your purchased decrease and they supposedly honor the lower price and issue you a refund. They evidently do not do this as I found our exact flight schedule cheaper before our flight date, It was even offered on the Expedia website. When I confronted them about this, they refused to comply. Terrible customer service. Orbitz has my business.

I purchased the flight tickets from Expedia on February 9. With the flight, I also purchased flight protection. My flight has been canceled on May 4. They gave me 2 options: 1. They can help me to find an alternate flight. 2. I have to cancel myself and receive an airline credit. Interesting why do I have to cancel myself, if Expedia canceled on me!!! Anyway, I called Expedia for a refund and spent a whole day on the phone. The CS rep told me that they would refund me the airline ticket cost in 7 - 8 weeks, but not the flight protection. They refused my refund because I can only cancel within 15 days, but in my case, this is not me who canceled the flight and in my case, I can't even use this flight protection.

We had a rather unpleasant experience booking a flight. When I choose a flight, I am NOT expecting the prices to DOUBLE within a few minutes of me checking out. A company this big should be able to guarantee the price they advertise for more than 30 seconds. This feels like people are being exploited because they get stuck with a flight that they had carefully chosen and agreed on with family and friends and then panic and agree to buy before the price rises even more. That's why I had stopped using websites like this before but my husband had credits we had to use. However, this didn't even work. It showed in the beginning that it is applied to eligible flights and that was it. Doesn't show which flights are eligible or what to look out for so we could only assume that it was applied to the ones it showed us (why would it even show us ineligible flights if we clicked using credits without clearly labeling it, right?).

Had an absolutely horrible experience with Expedia. Will never use the again. My Malaysian Airlines flight was moved by 24 hours. Got an email saying I would get either a refund or flight credit if I cancelled. Called Expedia who confirmed verbally that I would get flight credit. Cancelled the flight. Waited 3 weeks, then when I contacted them they told me the ticket was non-refundable and I would get nothing back.

Customer service for resolution is less than satisfactory. Very poor actually. I have placed several 1st class airline tickets through Expedia. Today was the same but ended up so much different. I booked a flight that required a connection flight. Like most places I go, I typically have connecting flights. From my origin to the connecting flight I received my 1st class seat. On the connecting flight I was given an economy seat. When I spoke to Expedia, they said "Sorry, in your small print it says this can happen" and yes, they stuck to this. This is the amazing piece. I paid for 1st class, do make a few extra dollars, literally they made $154 by placing me in economy. I imagine they do this many times a day, which can add up to a lot of "scam" money.

I have been trying to use a coupon worth thousands of dollars for another booking and I have to admit I wasted many valuable hours on the phone with these dishonest and incompetent people. I wrote a letter to the Washington State Attorney General complaining about the unethical business practices. Expedia promised they will fix the issue but nothing has happened. The operators from India are extremely fake with their attitude and I have never seen them helpful on any issue. This company can do a simple online booking but once things go sideways consider your money stolen. Every single time you call them you will be starting from scratch and there are no notes or messages in their system. I have reason to believe that this is by design. Only the state attorney general's office can bring this dishonest enterprise to justice.

BEWARE: (Please take time to read before booking through Expedia). I am a long time customer who will be completely withdrawing my business, regardless of travel points. I have booked travel with Expedia for many years. I travel for work and Expedia seemed to provide a simplified platform to book hotels, cars and flights in one go. As of the last few years, it has been increasingly difficult to resolve issues. If you travel often or for work, you will understand what I mean. When the customer is more informed and capable than the customer service, and the customer is having to resolve the problem between hotel or airline while customer service stands by in confusion, this is a sign of an incompetent and sloppy business.

On March 25, 2022, I planned a long weekend trip for my wife and I. I made the reservation through Expedia and when I was booking the trip, an option appeared for Travel Guard Hotel Booking Protection Plan. There were all kinds of benefits listed and for only $24.95, it looked like a no brainer. Well, a few days before my trip, I had an employee come down sick and realized I was going to have to work the weekend I had planned to be gone. I called the hotel I was going to stay at and was told there was a no cancellation policy and I could not get a refund.

I never thought anything bad about Expedia until I actually dealt with them. I booked a car and needed to change minor details. Expedia booked me with Dollar. No one at either business could simply change the pickup and drop-off times. Expedia told me to cancel and rebook and I would get a full refund. Not so. I had to spend considerable time getting my refund. After I was told I'd get a full refund because they could not help make the minor change. I got $3.84. That meant searching through Expedia's website. Eventually I spoke with a really nice young woman who secured my refund. I never thought making a minor change would be so unpleasant.

Unethical, zero empathy, zero customer support, predatory booking and horrible refund policy in light of the pandemic that was raging just 5 short months ago. That just scratches the surface for this miserable excuse of a company. I've been a long time customer of Expedia but, I'll no longer be booking ANY travel through them ever again. In short, we had a trip booked and when the COVID Omicron variant spiked we opted to stay safe not take our planned trip. I requested a refund through Expedia on a car rental and they referred me to the car rental company. After going to them, the car rental company stated they could not provide the refund because Expedia had bought a wholesale block of car rentals and that matter of refund would rest with Expedia.

Paypal had a link to Expedia to pay for flight with paypal, but paypal never came up at time to pay. I asked expedia csr if I can use paypal to pay for flight. They should know that, but when I called expedia the csr refused to answer the question & rudely hung up. So I went to chat. There also it was evident that they don't know their own systems & took almost an hour, but they didn't know either. Paypal csrs were also useless.

I bought a refundable airline ticket through Expedia. It was a ticket for travel within Brazil on GOL airlines from Sao Paulo to Maceió. Due to COVID I had to cancel. I had a $464 credit with GOL. I called back less than a year later to rebook and looked at the prices on the Expedia Website. No matter what price flight I picked, it was costing me $464 more than the price of the ticket. I looked at expensive tickets, cheap tickets, and all sort of prices just to make sure. Every ticket I inquired about they quoted me $464 more than the listed price on their own website. Bottom line, they were not going to give me a refund. They scammed me.

Booked through Expedia in March for June 17th at the Radisson Hotel Montreal Airport. Just got an e-mail that I cancelled, I didn't. Called the hotel, they said they have no idea, talk to Expedia. Called them, they said that Radisson cancelled it. Reason ended up being the hotel didn't have the room, miscommunication. LOL, most likely they could get more money and dropped us, since it's the weekend for the F1 Grand Prix, the reason we booked it. Anyway, long story short, Expedia apologized, waived the $32 cancellation insurance and gave us a $25 coupon... Are you kidding me???? I told the agent, that's it? She said pretty much yes. Never using Expedia or Radisson, unbelievable. Imagine planning something like this and then they just outright cancel it and not try to fix it and make it right for the consumer. Very surprised, frustrated and in shock that I am experiencing this through a company as large as Expedia. Consumer beware.

This is company is the absolute worst traveling company to ever deal with. Just remember they are just a middle man for your travel plans, and will never take any responsibility for any problems that occur. My first experience was when my fiancé used them in 2014 on a trip to Europe. We were stranded in France at the airport for 14 hours because they didn’t book the flight correctly. We got engaged in that day and was a total disaster.

I needed to cancel my hotel reservation because firstly I reserved a room with a bathtub which I need for a disability I have and they changed it to a room without a bathtub and then after that my flight was cancelled by the airline so I couldn't stay at the hotel anyway. Expedia kept giving me the runaround about the refund. They say it's up to the hotel to approve but I contacted the hotel weeks ago and their third party department said they approved the refund and contacted Expedia to process it but that Expedia would not reply to them and yet when I contacted Expedia they kept claiming they never got any messages from the hotel despite all evidence to the contrary, multiple emails from the hotel department with contact info and everything.

I have used Expedia for years with no problems. However, recently, I went to book a hotel room for June in Maine for my daughter and I. The site kept requiring me to repopulate the search terms over and over - when I would hit to go back as I was trying to price out options. Because of this, I ended up paying for a hotel room on a day that I was not there nor intended to be there and can find NO way to get in touch with a rep to fix this error. Horrible service - get BOTS who can't figure anything out. I will never use Expedia again. Spent the money for a wasted room.

I made a simple error with dates for my booking. I was told that I would get a refund. This was back in March. It’s now April almost May and still no refund. I will never use this company again in life.

I have been an Expedia customer for over 20 years. I not only used them for my personal travels but also used them for my business. Except some glitches here and there, I was moderately happy with their service. That was until three weeks ago. I booked a hotel through them for a tenant at Stayable Suites, St. Augustine. When the tenant arrived, the hotel staff was so rude and insisted for a $100 deposit before they could get in to their room. With no money at hand, they called me and I in turn called Expedia. After so many hours of trying they were not able to help and I end up putting them in another hotel.

The airline cancelled my flight twice included re-booked. I finally want to cancel and don't believe in this airline anymore. Expedia charged me $200 for cancellation due I don't want to re-book with them. Will never touch this company again.

Expedia refused to refund me for a canceled flight (pandemic reasons). Instead they gave me flight credits with an expiration date during a pandemic when travel was ill-advised. I asked for an extension because I didn't want to travel during a pandemic time. Instead, they misdirected me to American Airlines to resolve the issue – AA responded after the expiration date and directed me to go back to Expedia for an extension. CONSUMER BEWARE – My travel credits are gone and so is my money. Thank you for stealing my money with bureaucratic delay tactics – well-played, Expedia and American Airlines. NEVER doing with Expedia again.

The only reason I put 1 star is because I can't put 0. They refused to give me a refund of over $300 for a flight I cancel about 10 hours after booking. Terrible customer service. You are better off just booking directly with the airline. Thieves I repeat!

I booked a trip for my husband and I to Spain. I spoke to a representative with Expedia on March 31 to confirm that my spouse could use the return ticket home as he had to fly there for work a week before our trip and would not be on the departing flight. I was told this would be no problem and to call back within 24 hours of my flight to cancel his reservation and get a partial credit. I did just that and was told he did not have a ticket home. I then asked a manager to call me back which was supposed to be 2 hours later. They called back 26 hours later and the representative did not offer a solution but wanted to tell me the policy and argue with me.

We needed to book a hotel room in Tennessee and a rate was posted by Expedia which seemed very good except that the rate was for a month ahead, and we needed a room that night. Not realizing our mistake we turned up at the hotel and then discovered our mistake.. We made a fresh booking for that night. We explained the situation to Expedia and were told they would refund our money. They never did.

I booked a flight YYZ to FRA for June 16 and as soon as finished booking (paid and confirmed), I remembered that I will not be able to travel that week and tried to cancel the flight with no luck bouncing between Expedia and WestJet (more than 10 calls), still no luck. Not even sure what the next step is cause WJ is telling me to contact Expedia and vice versa. For Reference purpose Expedia Case# is **.

Travel Guard is an insurance agency used by Expedia. The underwriter for Travel Guard is National Union Fire Insurance Company of Pittsburgh PA. Cruise line canceled the cruise. Flights were canceled. Insurance decided not to cover the cancellation.

I booked with Expedia and paid with Expedia. Air Asia cancelled the flight. Not my fault. I tried to get a refund and it's my right to do so. I called Air Asia 1st, they said Expedia has to refund you. Ok that makes sense. I called Expedia they said Air Asia has to refund me. Ok, now I'm getting mad.. I called Air Asia and the same game!! Easy to take my money but when there is an issue they will not give me back my money.. I work hard for my money.. Please do not use Expedia!!! Scammers!!!!

Never use Expedia or any other travel site - GO DIRECTLY to the airline, train, hotel or whatever travel site you're looking for. Expedia says "You have to go to Qantas to get Credits expiration extended" and Qantas says, "You have to go to Expedia because that is where you booked the tickets." Plus the fact that you have you have to pay more to rebook the same flight like others have said is highway robbery. And don't we all love the extremely LONG wait times just to get someone on the phone - this is crazy. Is there no Government agency that can monitor this? Whatever happened to consumer protection?

After changing a flight with a customer service representative that assured that the same flight could be taken on a different date, we had to wait a week to get the new tickets and it turned out they had reduced the booking class. For medical reasons, I cannot take the new flight and only found out by chance after looking at the new tickets. Their customer service has not been helpful and quotes internal rules - this is completely intransparent and borderline scam. It appears we cannot do anything - except cancel the entire flight at a cost and book with increased prices. This is completely unacceptable and I will make it my mission to discourage people from using this awful service - Why use a travel agent in the first place if you get treated worse than by the airline itself?

Last year I booked a trip to HI so my daughter could visit her grandfather. As a result of a Covid spike we canceled assured that we could rebook this trip. I have been trying to rebook this trip since February and have been stalled, stonewalled and lied to by each agent. First I was told I could not rebook because I had to pay additional fees which varied based on the date I chose to fly despite the ticket being $200 cheaper. Then I was told the flights I wanted were unavailable because they were with a partner airline and Expedia would not book with the partner or honor the prices the airline had online. Then I was told a manager would contact me and that never happened.

In searching for a hotel on the Oregon coast, I saw Expedia (I thought a trustworthy site) advertise the best price for a hotel. I signed up and used their website to book. At the end, I was paying 3x's more than the advertised price. OK. I'm committed and the booking is for a special occasion. So I booked and paid for. I went to look at the itinerary, and the website said 'there's a problem'. So I chatted with a customer service rep and she confirmed the reservation was there. But all the links through the website, email, and text to the itinerary continue to say 'there's a problem'. When I continued to report this in the same chat with Expedia customer service, She said she would just cancel the reservation. OH no! That was not what I wanted. I just wanted to see the reservation confirmed through their site and for the itinerary links to work. I'm still waiting for this to work.

I booked international flights through Expedia and the first (domestic) connection flight was cancelled due to weather. Between my husband and I we had over 4 hours of time with Expedia staff on the phone and at the end of it all we were left to book new flights (through Flightcentre) out of pocket. None of the people we spoke to even knew the flight was cancelled. We were put on hold adding up to over 3 hours while they were trying to ring the airline with no luck. The one woman I talked to was so poorly trained that she just read things off a screen to me with zero context to my situation. I had to explain airline policies to her at one point. She did not have a clue about the most basic travel information.

I booked a round trip ticket with Expedia and on my flight back, I was not able to do my online check-in with the airline. After calling the airline to find out why? I was told Expedia never ticket my return flight ticket. So we didn’t have a ticket to come back just a reservation. I contacted Expedia and after more than 6 hours on the phone all the agent was able to tell was that I needed to get a new ticket and Expedia will refund the full amount of the new ticket wishing a week of emailing the receipt.

Be very cautious of booking packages. If it is a rental, many times it will fail when booking but only the flight. You will get stuck with a rental with no flight and they will not help because they can't see it. They said it is VRBO booking directly when you are clearly on Expedia.com. Happened multiple times to me. When I talked to them they blamed the problem on me at first accusing me of directly booking somewhere else, then admitted it was them and they could do nothing to help me and I was stuck with the VRBO charges/reservation and no way to get the flight at the price they showed. An error will pop after you hit book that will say booking failed try again in a little while. It doesn't actually fail so be careful before they stick you with a place to stay, no way to get there and no help. If you want them to help they will charge you more for flights than they showed you.

I booked a two-night stay for my husband at Days Inn, Yuma AZ through Expedia. He did not need to stay the second night so I requested a refund for the second night. Neither Expedia nor Days Inn refunded the unused second night's stay, each saying it was the other party's responsibility. In addition, when I tried to post my review on the Expedia site, it was not accepted. My review was factual and I followed their review guidelines. This experience has completely soured me on using Expedia in the future and I will use other travel sites instead. It's embarrassing that Expedia has such poor customer service. How much easier it would have been to refund the $120 and gained my loyalty for future bookings.

Very poor customer experience. Overcharge and lie about their pricing. Tried working with them amicably to correct the problem but they are refusing. Offered them clear evidence which they chose to ignore to make a few extra bucks in a dishonest manner. Look elsewhere when booking your next stay.

I have been trying to get a refund for months with Expedia and I actually gave up back in Jan/Feb and told myself I can use the airline credit that I got from Expedia and pay a little bit more to get another round-trip ticket to go see my family. However, today Expedia wants to charge me an extra $418 on top of my credit to buy another ticket. That is about 50% of my airline credit, a total rip-off. Back in January, when I called the airline, they said it was Expedia's responsibility and vice versa. The back-and-forth nearly killed me and now we're back in the same spot. The agent I have spoken to on the phone today sent out an email to the Asiana Airlines requesting my refund. Only to find out that she sent it to the wrong office, not the one in the US. Actually, that's not even the only mistake.

I was going to Calgary for my Nephew’s wedding. I booked my flight MONTES in advance. Few weeks before the wedding they cancel the flight to Calgary and gave me another choice which was not that convenient but I took it. Couple weeks before the wedding I realized they have a more convenient flight but they refused to change. On the day of the flight I received another message that they changed my flight again and I had to find an alternative so I wouldn’t miss the wedding.

I reserved a domestic car rental 2/22 for 4/3/22. I have spent 10 hours canceling and trying to get my money back. There is no way to reach corporate or any Department. There are no phone numbers for Departments. Agents can't disclose their ID's. The car was canceled after two, not one long calls. Since March 14, and hours with agents, Expedia only gave me a partial refund, minus the ridiculous 50$ fee. They effectively stole 100$ of my money. I will reach out to an ombudsman or attorney as this issue cannot be resolved by me. Dated 3/26/22.

Expedia’s use of prepay with $50 cancellation fee as default is deceptive and I will never recommend Expedia to anyone anymore. Change your policy. Orbitz policy. Free cancellation. Lock in this price today, cancel free of charge up to 6 hours before pick-up to get 100% refund.

I was trying to book a flight for my Grandpa's funeral. I tried to book a flight and paid for the cancellation insurance. It said I could cancel for unforeseen circumstances. That being said, the app said that the transaction didn't go through. So the next day I had my girlfriend buy me a plane ticket. I then realized one of the first plane tickets did indeed go through. I accidentally had two tickets because one did go through from yesterday. I called them up and asked to cancel. I told them the situation about how I accidentally double-booked. They said that wasn't a legitimate reason and would have to go through insurance. The insurance told me that they weren't the ones to be able to do that so I had to go through Expedia.

I paid for insurance for my flight, and then it was cancelled by the airline. I then went into Expedia's chat, where it took them a full HOUR to tell me they need to call me. I have now been on the phone with another person for 20 minutes, who just told me she has to put me on hold again. The Expedia team has told me they cannot call me back once they have found a solution - I can only hold or hang up and start all over again. EXPEDIA INSURANCE IS CLEARLY A SCAM.

Do not, under any circumstances, use Expedia. We had to cancel flights at Christmas time due to Omicron and were given flight credits. When we tried to redeem them on the app - in January, for travel in summer - it only allowed for one-way bookings. When I logged into the desktop version, it has the same problem. Turning then to the chatbot for help, that is also thoroughly useless. If you want any hope of actual help, you need to ask for a live agent (not that you can speak to them - it's still on chat). So having worked out where we want to go and when, I have spent no less than three hours (literally) online only to be told the 'fare base' rules for our flight credits don't allow that. When I asked "what do they allow", all the agent can say is "pick a different date or destination" (which is not an answer to the question). In sum, no one is able to help you. This is a catastrophically horrible customer experience. Avoid this company like the plague.

I had put my address as my location at the time to look for a hotel to book. Expedia website ended up providing me with a hotel option which was in a different state (5 hours away). After accidentally booking this hotel, expecting it to be close by, I immediately called up Expedia to have this canceled and refunded. I spoke to 3 different representatives on 3 separate occasions for this and was promised a refund each time, which I never received. Not even one single email to state that the ask has been acknowledged. This is horrible customer service for a mistake made by the system which Expedia should be taking responsibility for. Luckily, on the fourth call, I was finally helped by a gentleman named Reiner ** who was able to fulfill my request. He was of great help and acted quickly.

Of the reasons that you may have heard to avoid booking your vacations through Expedia, let me give you one more, All in all, after 3 attempts to resolve this with Customer Service, I would suggest avoiding Expedia in any of your travel needs. Whatever ease you think you get from searching everything in one location, you will pay for 10 fold if something goes wrong.

My family and I rented a car through Expedia for when we landed in Calgary which was supposed to be with us for the week as we drove to Vancouver and planned to drop the car off at the Vancouver Hertz location. Instead, on our second day with the car - the BRAKES of the car failed while I was driving with my husband and two children! We luckily managed to bring the car to a halt on the side of the road and attempted to call Hertz roadside assistance which instructed us to leave the car and taxi to our hotel while they arranged to tow it.

Beware! My original flight March 2020 cancelled d/t Covid. I was issued credit of 188.00 to use towards future airline purchases. So I finally found a flight, had an additional monies to to cover the cancellation insurance. (Plan to use every dollar/cent of this credit). Plus cancellation insurance is a cheap buy for this flight, so I purchased. However here is the buyer beware!!!! Found a charge on my credit card from Expedia for cost of insurance, why am I getting a charge to credit card when I had enough credit to cover insurance??

You guys charged my card for a hotel and never sent me a confirmation email, I called with my card number I used and there’s no history of my booking. Like how? And it’s impossible to speak to a representative. I will never use Expedia again.

We had 4 vouchers for overseas airfare from March of 2020. When calling to book a new flight, I was told the cost of the tickets now was more money than my voucher. That was fine. I paid the additional fee. However, I was charged and had only 1 of 4 tickets. This is third day in a row where I have called them and spent hours on hold. They have charged my credit card 3 times and I still don't have 3 of the 4 tickets to London. The agents routinely drop your call and don't call back. This is a complete scam and at this point I believe I will seek legal advice about their practices. When I called tonight, they said they need my credit card to "reinstate" the tickets. What an absolute scam.

I give them a 1 star due to the nice greeting and customer service I received on arrival. The hotel is in a great location to the theme parks. However, my room was infested with bedbugs. We are bitten on face, arms, legs, belly, feet and back...Hell all over our bodies. I'm so embarrassed because my family is walking around in public scratching our bodies ...amid a pandemic. You could imagine how people are looking at us. What the actual **!! I wish that I would've read the reviews first. This has put an inhibiting effect on my vacation. I called the front desk and they sent an inspector to the room (3503). They changed my room in the same building but a different floor. Now, I turn on the light in the kitchen light in the new room and roaches are in the kitchen.

I had scheduled a trip in the height of pandemic and couldn’t travel in 2020. Went to use my travel credit finally traveling March 25-April. 1 only to be told my credit expires March 31. Really. You can’t extend it 24 hours. Can’t even get anyone at Expedia to discuss it with me. Disgusting.

We booked in yr. 2019 via Expedia to travel Europe. Due to Covid, they gave us the Credit for our amount $1500. After asking so many times, finally they gave us letter that Credit is good until yr. 2023. Now, time to book, and Expedia told us they can't book via British Air, because they are controlling the entire ticketing system, so our case went Higher Up in Expedia, while fare were getting more and more expensive, up to $150 per ticket x 3 people=$450 UP besides our Credit. NO Way you can talk to Expedia nor you can use their automated system. Keep telling you have no credit. Luckily we had letter -thank God, otherwise we would have lost our $1500 money.

We booked a hotel in Costa Rica through Expedia. We arrived mid day and the hotel took our luggage. We were told over the phone we could check in early but soon arrival that wasn’t true. After a couple hours at the beach it was time to check in and our room still wasn’t ready. The hotel also assured us that our luggage would be brought to our new room. Four hours later the luggage was still nowhere in sight and we had a hard time getting a hold of the front desk. When we finally did they assured us it would be right up within 30 minutes and we waited in the room without our bags still.

Expedia is very good for booking a simple trip that does not change. However, our airline cancelled one of our legs and tried to put us on a 6 AM flight the next day (thus leave home at 4AM). We paid extra to get convenient flying times and the airport we use (an hour away) has tons of other flights to our destination besides the 6AM following day flight. After wasting 45 minutes on the phone with 3 Expedia employees (none of whom had a reasonable ability to speak or understand English), I came to the conclusion they couldn't or weren't going to improve my issue. THEY SHOULD HAVE TOLD ME THAT, CLEARLY IN PLAIN ENGLISH AT THE START OF THE CALL! I then called the airline directly to get this improved. The first thing they said is "sorry, you have to get this fixed with Expedia". After begging, the nice lady, who spoke English fine, was able to change our flight to a more reasonable time.

I purchased insurance for a trip I planned for Florida (car, hotel, airline). It was called "trip insurance" so I believed it covered the trip if there was a problem. My dog began having cluster grand mal seizures which required extensive care & monitoring with medication needs 4+ times a day. There was no one who was willing to be a sitter (hired or family) secondary to the responsibility. I obviously had to cancel as I had no other choice. I filed an honest report with the insurance company and was refused a refund. Now I know I should have said I was exposed to covid or some other lie! If a person purchases TRIP INSURANCE, you assume it will cover you if you need to cancel. IT DOES NOT! Don't waste your money! Myself, I will never shop with expedia.com again in the future. I have used them for 20+ years but will never use them again. This insurance is a scam in my opinion.

I book a flight, all was good, on my return flight got text updates, even one saying my flight was delayed. When I went to get my boarding pass, I was told my flight had been canceled by Expedia, since you can't call them. I had to pay double my original price just to get home. When I finally found a number for them they took my info and never got back with me. When I told a friend, he said expedia does it all the time, next time I'm booking directly with carrier, someone with a phone number.

On November 26, I stayed at Holiday Inn Oceanside in Vero Beach, FL. The room was totally unacceptable, but the hotel rep and manager said that I'd have to talk to Expedia to get a different room. The info stated that my room was "poolside", but it was impossible to see the pool from the room and it was nearly impossible to see anything IN the room due to the dark walls, dim lighting and fact that no light came through the only window because it faced a solid wall. Opening the door didn't give any more light, either, because it also faced the solid wall.

We missed plane because of COVID. Per Expedia we had credit and once I was ready to use credit it magically disappeared and I no longer had credit. I was told I was getting refund twice and never happened. THIEVES!

A no-return flight was purchased via Expedia to travel from London, UK to Vancouver, Canada: departure 30/06/2021. Expedia cancelled one of my flight tickets on 27/06/2021. My mother paid extra money to put me back on the same flight. On 29/06/2021 she received another notification which noted that one of my flights in the itinerary was cancelled again. When I called to arrange something, they were confused and said the flight itself was not cancelled, but my ticket was. Expedia customer service could not tell me why and suggested I contact Air Canada, who then sent me back to Expedia, where I managed to get put back on the exact same flight after having to sternly refuse to pay the extra $1000 they requested.

I booked a flight and car reservation through Expedia. I was charged an extremely high baggage fee by the airline because I didn't add baggage at the time of the booking. Since I booked through expedia and not directly through the airline, I had no idea of this excess fee and expedia made no mention of this. Meanwhile, my car reservation was cancelled by Avis a mere 12 hours before I was supposed to pick up the car because the location ran out of cars. Avis didn't offer me the same rate at a new location because they said I booked third party.

I have been using Expedia for 12 years but now Expedia is implementing a new policy. You start making your reservation for flight, hotel or car rental and during that process they show you a total amount (how much is gonna cost you) but before you start with the payment they send a message saying this: "We hate when this happens. The price of your trip has changed from $630.81 to $1083.40. Rates can change frequently. Book now to lock in this price." So whoever created this new policy is totally nuts. You are gonna lose clients who has been loyal for years. Anyways this is unacceptable and authorities should do something on this matter. Expedia is scamming people and wasting everybody’s time.

After booking, and purchasing insurance for the trip, we needed to cancel the which was set for over two months out. We contacted the hotel and were told there would be no penalty for cancelling, but we would need to execute through Expedia. When cancelling via Expedia, they also cancelled our insurance without our consent and informed us there was no refund allowed for our reservation. We immediately escalated and placed numerous calls to their noted customer service, where a standard policy statement of no refund was restated. We placed a dispute with our CC company as well.

I rented a car in Mexico from Expedia website. When I was in Mexico the rental company scammed me for almost 3000 euro. My worst car rental experience. I contacted Expedia several times afterwards and complained about what happened. Every time they told me they will follow it up. But so far, after almost 3 month I do not have an answer from Expedia. Terrible customer services. Will never book anything via Expedia anymore.

Just had the WORST experience with Expedia. I purchased the protection plan when booking my trip, and unfortunately a couple of days after booking my trip (and 10 days before our trip) I got sick and we had to cancel our trip. Called Expedia (1.5 hour hold) to say we wanted to cancel and get our refund (because, protection plan) and after they called the hotel and airline the Expedia representative asks if we also want our insurance plan refunded. My husband was confused and the guy made it seem like we were supposed to get refunded for that too so he refunded it (AKA - HE CANCELLED AND REFUNDED OUR PROTECTION PLAN and then tried to say we couldn’t get anything refunded because they cancelled our protection plan!!!!).

Rebooked a flight through Expedia, paid a little extra. I got the confirmation through Expedia. Day of the flight there was no ticket found anywhere. Expedia said they’re not responsible. Wouldn’t answer questions. So we had to buy another ticket with my mileage.. Out $1800 + mileage for the ticket. Not purchasing through them anymore.

Recently, I purchased a package to Jamaica but had problems securing a covid test in time to make my flight. Jet blue was very understating and allowed me to change with no additional charges. However, we missed the first two days of our trip. When we returned home that morning, I immediately called EXPEDIA. They told me that they have to contact the hotel to get any refund or waiver of charges for the two days. Over the course of those two days, I spent numerous hours on the phone with EXPEDIA and spoke with 1/2 dozen agents to no avail. When I arrived at our hotel, they said that they don't make adjustments after midnight of the original day of travel. Bottom line EXPEDIA is useless and caused me over $600 to stay two more days. Believe me I will never use EXPEDIA again.

I purchased trip in December with Cancellation Protection. During trip family member got covid and ended up in hospital. Worked with agent to do cancellation and agent stated that we will receive flight credit. No record has been put under my Account, although there is section about airline credit. Agent gave me ticket number instead to use it and said I have to book using agent. Tried to do it since Saturday and their system has technical issue for 2 days now. Got disconnected few times, every new agent I have to repeat story and every agent had their own version what can and what can't be done. Overall, everything works when they need to take your money, but get back what you paid for is impossible. Awful company and certainly it was last time I am using it.

Expedia does a good job in finding the deals for hotels. I booked a hotel and found out immediately that I had chosen the non refundable option instead of the refundable option by mistake. I emailed them right away and let them know that I made a mistake and that I wanted the cancellable option instead due to the uncertainty due to Covid. I then got a text message from them and again asked that they cancel immediately as I made a mistake (buyers remorse). The response I got was that it was being taken care of.

Very bad experience and absolutely unhelpful customer service, still trying to get a refund and complain. I booked car rental and car insurance through Expedia, when I turned up to pick up the car, the car rental company said that they do not accept expedia insurances and asked to leave a deposit for 14000$. Of course, I did not want to do that, but they provided no other choice. I had to leave without a car and my holiday has been ruined. Never again will book through them.

PURE FRAUD! They sold me a hotel that was closed and out of business. They then refuse to give me a refund even though they sold me a hotel that no longer exists. I had to file complaints with FTC, BBB & attorney general's offices. Also did credit card chargeback. Shame on Expedia.

Expedia cancelled my international flight due to flight changes in July and told me that I am eligible for a refund which I will receive within a month. I tried calling so many times but never made it to the customer service rep after hours of wait. Got them once 4 months later and they promised that I'll get the refund in 10 days. Nothing! Got them on the phone again and they said we are gonna re-queue it so it makes it to me within 10 business days. NADA! Nothing. What a joke. This is serious fraud. DO NOT BOOK with Expedia, they didn't help me find an alternative. I had to make my own arrangements during the pandemic (international travel) and NEVER got the refund I was promised. WILL NEVER BOOK AGAIN if this continues.

Issues remain after 2 yrs... multiple calls in to Expedia and EVERY SINGLE TIME put on hold and DISCONNECTED after HOURS. Yesterday it was 4 hrs and 2 minutes before disconnection. Our flights were cancelled as trip was April 2020. Expedia has stolen $5K CDN and won't do anything to make it right. Sometimes better deals but won't ever book to save $100 again because if something goes sideways you are left with nothing from Expedia. **Luckily for us the airline will honor with a credit. This is due in no part to any assistance from Expedia. Thanks WestJet for doing the right thing.

Expedia is good for finding deals and packages, but if there is a reservation issue, they do nothing. I am in Expedia booked hotel, with a bed that is way too hard (hurting my shoulders and back) and with pillows that have been around for nearly 20 years (meaning there is not much life left in these things.) I ask the hotel about cancellation and they say that I have deal with Expedia. I contact Expedia and request that they check me out and put me in another Expedia property. They refused. They said I need to call the Front Desk and complain. Every bed in this hotel is going to be the same. I can't imagine that they will want me sifting through 10's of pillows to find a few good ones. If I was dealing with the Property directly, they would check me out, as they don't want to deal with "the one person" who doesn't like their pillows. Big mistake on my part!

Our experience since COVID... Four elders trying to fly to Hawaii to say good-bye to our family. Expedia did not call back 4 times now when they say they would including a supervisor. They disconnect on chat and did not call back even when they promised to. It took 5 days of calls back and forth between Hawaiian Airlines and Expedia to try to upgrade tickets to first class! Finally, we gave up on upgrading and bought whole new tickets, the last two, so our elders could travel. I have tried to be patient and it is beyond capacity. There is one thing for people to be under pressure and another to false advertise and try to make money off of the situation.

Expedia overcharged me thousands of dollars; locked in airline tickets that were not purchased as round trip & basic economy; lied and never reserved my rental car; and, did not bundle. It a 5 month complete nightmare. Never again!

Booked a room online through Expedia, however I accidentally booked the wrong date. I realized it immediately and called Expedia and they told me they would refund my money as soon as they contacted the hotel. They never did and they never refunded my money. I got the runaround for a week before finally giving up. I called the hotel and booked a room over the phone. The hotel said they never received any from Expedia or was contacted by them.

We rented a car from Expedia, upon arrival at car pick up location. We were told that we can't use the insurance we already paid for thru Expedia. So we had to get a car rental insurance, upon arrival back I contacted Expedia and this is what I received back, "We've attempted to contact Europcar in Sarajevo to request a refund for your itinerary **. Unfortunately, we were unable to contact the property and will need to abide by the terms and conditions of the booking which states refunds are not allowed. Thanks for contacting Expedia."

Booked a week in Cabo San Lucas for two. Due to an emergency on the day of the trip, the 2nd party was unable to make the trip. I informed both the hotel and Expedia when I checked in that the 2nd party could not use their half of the reservation. I have tried for THREE MONTHS to get a refund of the un-used reservation. The resort won't deal with me because they say my contract is with Expedia. Expedia "tells" me that the hotel has denied the refund (supposed that's their policy, though I can't find the policy anywhere online). I'm out $1,100 for the unused reservation. DON'T USE EXPEDIA or any other third party travel company! They are a scam!

We booked a package deal for my family and my sister's for our children's graduation present. We were so excited to see family after 2 years in Mexico and celebrate our kids' milestones. The hotel contacted us to tell us they would not be open and there were no more hotels available due to COVID. I was TOLD in a chat by Doris, an Expedia Agent in which I screenshot, that we could cancel and get our flights as travel credit.

Expedia is okay if you're booking a trip that doesn't require any changes or cancellations. If it does, you will be completely out of luck to get any help. And the AIG travel insurance they offer is an even bigger joke. Both of these companies will do everything in their power to make sure they keep your money. Please note that Expedia also owns VRBO (previously HomeAway), Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago and CarRentals.com. So, I would recommend that you stay away from these sites also.

I had a flight credit with Delta through Expedia from a cancelled March 2020 trip. When I called to rebook, the lady I spoke with was helpful and got me booked on a flight. I gave her my credit card information to pay the difference and received confirmation Emails from both Delta and Expedia; However, when I showed up at the airport they told me there was a problem with my ticket.

When our flight cancelled, Expedia promised us they would modify our 5 nights hotel reservation by one day. This never happened, as we found out when we called the hotel directly. We contacted Expedia again asking what happened to our modification request and to check that our reservation would still stand as we no-showed on the first day. They informed us that our reservation was never modified by them but assured us that it still stood and a late check in was approved. When we checked in at the hotel our reservation had to be reinstated because we "no-showed" and Expedia never contacted them.

#1 Hotel experience - Hotel said they got 544.00 I paid Expedia 750.00. **?? 200$ commission?!?! Never again. #2 flight canceled from national covid shutdown. Looking on their site I saw flights to LAX for 100$ round-trip. I was like great, the 3 of us can use the 300 credits we have and go to the same place we were supposed to go before shutdown. App wouldn't let me book. 2 hrs later when they called me back at 2am, they wound up charging me an extra 600$ for the same flight and said they had to buy the most expensive flight because that is policy. That is 2x in the same week I was took by this company. I would say do not use this service. They are the definition of scam and do not care for their customers.

I bought a car insurance. Their site glitched on me, and I had to re-enter card details 3 times. 3rd time it worked. Day later I see that all 3 transactions are charged. 14 days later - still cannot get my money returned. They say they I have to write, to email - no answer. Another email - no answer. They will just say - later. You may use this site as an aggregator for better rates, but please never pay them money. They will literally scam you.

I know Expedia is a popular company, but honestly they will really steal your money and make you fight to get it back. I was told my total was one thing and next thing you know I was charged $80 + the amount. Each time they would tell me a manager will call me to sort it out, and then finally that my refund is processing. It's been past the time they said... I've been calling them for about a month now and it's been straight **. Will never book with them again. Very unprofessional.

I am customer from Expedia for a long time and this time I planning a family travel to Orlando and after go to Miami and return to Boston. First I bought a ticket wrong and 2 days after when I tried to change they refuse to help me. I have a credit that I am not be able to use. They offer me to pay the price more expensive that they have on website just, so I paid the same price that someone buy a ticket without credit. It's ridiculous they refuse to refund and refuse to help me at all. After that one day before my flight they cancel my flight, separate my family, put in different flight and different city to departure. I spend 7 HOURS in phone to fix this, I am not kidding. I am in the line 7 hours.

I have lost a lot of money and thanks to Expedia, when you make a reservation with them, airline, car rental, even cruise lines, you lose your rights because even though you pay your reservation, this reservation does not belong to you. The rights of change or modification are the property of Expedia. This reason removes the right of you to be able to make changes is directly with the commerce, on this vacation one of my children suffered from covid and I could not do anything, lost part of the hotel rentals, car and cruises and we are trying to speak with air lines, cruise and hotel and all the person who speak with me can't help me because I make reservation with Expedia and all the person in the different lines said the same. Don't do reservation with Expedia. Do the business direct.

Expedia's trips and hotel reservation platform is a disaster. If you book even 6 months out and want to cancel 5 months out--you are out of luck. They hide that their reservations are NO CANCEL and you pay full agreed price. So if your plans change you are out of luck. Try to get one of their goons on the phone? You are out of luck. I wonder how they stay in business? Internet scams are a federal offense and they sure aren't worried.

We booked a car rental at the Cabo San Lucas airport on December 28, 2021 for: Midsize Car. Pick-up Tue, Dec 28 at 10:30am. Drop-off Thu, Jan 6 at 10:30am. Car details Nissan Tiida or similar Midsize. Pricing Summary. Due at car rental counter $950.04. Base price $649.80. Taxes & fees $300.24. Total $950.04. When we arrived, we were given a compact car that would not even hold the passengers and luggage and were told that Expedia really gave us a "C" class car (which means nothing to us) and told that our price for this tiny car was really over $1600.00 USD, not $950.04 as stated on our reservation!

If you are looking for a review, just go find another company instead of using Expedia. If you need their support in solving an issue, do not expect to have it. I suggest eDreams or Booking.com. I already needed these 2 companies to help me getting an issue solved and they were amazing.

I made a reservation with my debit card and they double billed me for airfair, motel and rental car for a Palm Springs 3 days vacation. When we arrived at airport we found the double billing error and contacted them! Took over 4 hours to have my account credited. NO APOLOGY! I WILL NEVER DO BUSINESS WITH THEM AGAIN!

The representative did everything in her power not to refund my money for a canceled trip due to snow. She kept me on the phone for over 2 hours. Very very disappointed. I will never use Expedia again. And I will be sure to tell my friends not to.

I booked couple of tickets from Expedia back in July 2021, flight was schedule in July 2021, Emirates Airlines cancelled flight schedule on that day, I called Expedia to get refund on my tickets as Emirates Airlines was not giving future dates for the flights from Pakistan to Canada, Expedia rep told me that they cannot switch airlines on same tickets hence, advised me to pay for another ticket with different airline as refund will take few months. I did not know Expedia well at that point and took his advise and paid for another tickets with Air Canada.

I booked a flight with Expedia and due to covid I needed to cancel. They would not cancel and kept all my money even though the airlines policy allows cancellations. Expedia does not go by airline policy. Most airlines now allow no fee changes and cancelations but expedia does not. I will never book with them ever again.

Guaranteed fee by Expedia not honored by Budget Car Rental. Budget advised Expedia miscalculated the drop off fee. Cost me an additional $74. Expedia refused to pay the difference and said that was up to Budget. Customer service was of terrible and an embarrassment to their company.

My experience was terrible, I have to cancel my trip due to Covid in my place of work (too many people infected, my vacations were denied). I got a package that was suppose to be cancelable, so I call the call center and they cancel my stay before letting me know that I can't cancel my fly, so here I am losing $ 1200 dollars worth of plane tickets that I can't use. American Airlines denied to return the money or even a credit. I just can believe this happen in United States of America. Expedia was terrible at letting me know all at front, and American Airlines at not accommodating to people's reality when they have so much time to work this out.

For couple of months, since I bought an airplane ticket for Romania at a very good price for me - I bought it in September for next March. We are in December and since October I had 4 e-mails in which I was announced that United Airlines cancelled my trip so if I want Expedia will give me my money back. I refused so they always tried to changed my trip to worst conditions (e.g., from 2 stops to 3 or 4 stops). On top of this, recently I planned a trip to Sisters, OR, over the mountains, and Hotels.com (which is also Expedia) didn't want to postpone my reservation; I couldn't make it because of a snow storm. I realized that Expedia does not respect its clients, but it is defined by greed! I do not recommend Expedia & Hotels.com! Their Customer Service is done by a third party (offshore) and they can do nothing to help customers in real need.

We cancelled our tickets in March 2000. Now We made 2 calls since November to book for India trip in March 2022. These tickets were send as confirmed booked but no ticket numbers were sent! Now we got to know tickets weren't booked in spite of getting emails of confirmation. Once they said Air Canada was at fault second time system fault. Now the amount we pay above our credit has increased from initial 600CAD to whopping 3600 CAD. Now it looks like they scammed us! Will keep 6000$ and we have no booking! We want to sue them now!

Worst customer service ever. Do not buy any trip from them, it is a theft. Once you buy a trip and then any change by the airlines they don't inform you and they keep lying about it saying that, "We said to you and you and you and you blah-blah-blah-" But I spent more than 15 hours with their customer service on mistakes they did and never got any solution and I tell you all to stay away from this company. They are outsourcing their Customer service and the agents could care less. They hang up on you or transfer you after 2 hours of chat or on that waiting line and then you have to start over the whole process from the beginning.

Dozens of hours spent trying to talk to a representative Customer service is AWFUL! Chat feature is no better. Reps are untruthful to say the least. Seems their policy is Make excuses and give NO refunds or usable credits. I booked a flight on 12/05/2019 from Venice to NYC due to the pandemic and the rest of my trip being cancelled, I cancelled the flight (which never departed due to the pandemic) and asked Expedia for a refund. I was given a credit to use for 12 months per The airline's policy (that Expedia said they follow). As covid dragged on the airline extended it to 24 months.. But @Expedia insists it was only for 12 months even though it was impossible to travel from Europe to the USA much of 2020.

Expedia emailed me stating my expedia flight credits need to be redeemed by 12/31. I login, click 'use credits' and come to the search for flights page. The page does not load after many attempts, rebooting WiFi, and using multiple browsers. The main page loads flights without any issues at all. Spoke to customer service using vitrual chat, was told to contact the airline. Airline has zero records, told to contact expedia again. Expedia customer service is an absolute abomination, not helpful whatsoever. Basically long story short they stole over $600 from me. Do not book with expedia, no "deal" is worth the risk you will take or the headache of hearing "ma'am, there's nothing I can do for you" for hours.

Expedia a WAS good company for anything related to traveling, now it is VERY good agent is you need a hard attack in addition to losing your money!! As a gold member, I decide to deal directly with airlines, hotels and other and never-ever deal with such fraud agency.

Purchased package February 2020. In March canceled due to the pandemic. Been given the runaround from Expedia for the last year and 1/2 and can not get a refund. Talked to their customer service and been told the same thing over and over "it's the airline not us." I called the airline and they say it's Expedia. They stole $1333.60 from me and will not refund it. Complete scammers! Do not recommend them to anyone! Buyer Beware.

Expedia is not even deserving of a one star review. June 2020 we booked a trip to Lisbon and due the pandemic we had to cancel, from this trip we have a flight credit of almost $4,000. Fast forward to that same year I booked a flight to Italy to which unfortunately I had to cancel because it wasn’t a COVID-free flight. There goes another flight credit for $3880. November 26, 2021 I received an email from the dispute department stating that British Airways filed a claim for the unused flight credit. I ignored it thinking it was a scam. I finally replied to Expedia stating it was near impossible to redeem the flight credits. I was transferred to six different representatives because each and every single one that answered said they are unable to help me with booking a trip with vouchers. Why do you even provide a phone number and route me to the incorrect department for my needs?

Booked a Qantas flight via Expedia. Due to covid changes in travel rules, had to change a flight. Despite the Qantas website clearly stating that travel dates could be changed fee-free, Expedia insisted on charging me a $500 change fee. The customer service reps insisted it was the airline charging the change fee and were unable to explain why it was different from what was stated on the Qantas website. They were also unable to provide any advice on how I may further clarify the situation. Would recommend booking directly via airlines as they have better communication and systems for flight changes compared to Expedia.

I have worked with Expedia for years and recently I've lost sleep over the terrible customer service. My first flight originally got cancelled and I received airline credit from Expedia. Then I used that credit to book later and the price was surcharged for only my airline and I then had to pay an extra mid 200's out of my pocket additional. Peaking at Google flights, my airline had a lower price. So this is Expedia knowing I had to book with my airline with my credit and they raised the price of only my airline to make more money.

We're never going back to use Expedia again due to their abject failure in making right their own mistake in our flight reservations. We booked a flight 10 months before our departure and then three months before departure they told us American Airlines cancelled our early flight and put us on a later flight with a less than 40 minutes connection to our second flight. A week before we were to leave we discovered that our early flight had been reinstated, but Expedia never notified us about it. We called Expedia to request our reservation be changed back to the earlier flight, but they would not do it unless we paid them about $500 more over our original reservation. They insisted they could not change our flight without cost to us and would not contact American Airlines to see if it was possible.

Do not use this company. They do not honor their posted policies or the contracts they agree to for booking, cancellations, etc. They use bait and switch tactics on rooms and sometimes hotels, they refuse to refund cancellations even when their own customer service reps agree that it should happen. Even when you have evidence that you are correct they refuse to honor their policies. A shame, because they used to be a good company. Stay away from them.

In order to use a credit I had with Expedia, I had to call them since the credit did not show up on my account. After being on the phone for 45 minutes, we were disconnected. The agent had my phone number but didn't return my call. I called back and was told they would transfer me to the correct person. I told the man that I was just on the phone for 45 minutes and would appreciate it if I was not put on hold. He said absolutely not a problem and transferred me. 50 minutes later I was still on hold, with no one answering. I then started online chat. After working with one person for 20 minutes, she dropped out from the conversation. Then a new rep came on and it took us an hour to get one ticket booked. Also, the fare that I originally saw 2.5 hours earlier, was no longer available. I will never use Expedia again nor would I recommend them to anyone. Unacceptable customer service and absolutely no regard for my time.

I booked a tour in Paris with your company, I waited at the hotel and the driver never showed up. I tried contacting the number on the reservation and was not a functioning number. I contacted Expedia customer service multiple times, they attempted to contact the vendor without luck. I never got the tour. I finally tracked the parent company, Viator, and provided their contact to Expedia to attempt to obtain a refund. Expedia declined my request for a refund because they stated that the vendor is not reimbursing them. This is fraudulent activity. I booked with Expedia and it is Expedia’s responsibility to reimburse me.

I have been trying to obtain a $1200 refund for two months with no resolution. The refund was made to a credit card account that is not my own. I've contacted their agents over a dozen times. They indicate they will initiate a review by their "Tier 3" customer service group. In some cases I actually received an email reply, but each time just repeating the information about the refund issued, not addressing the fact that the credit card listed is not my own. I try to reply to these email responses and hear nothing.

Expedia at this point is not to be trusted. I booked a room November 21 at the Ramada Inn Torrance. I have yet to receive my deposit after 13 official days of cash app giving me the runaround and Expedia not reassuring that I get my deposit back. To add insult to injury I did a review and they rejected the review. Hmm because I put the exact amount of the deposit in the review which seems like a cover-up to me for the Ramada Inn Torrance. This experience right now motivating me to book directly through the hotels now. The Marriott which I love.

Expedia is the worse in line flights company. Don’t use them! A flight was canceled, they told me I will get my money back and for 3 months told me it's in process, now they tell me to take it with the airline company that sends me back to Expedia!

Highly disappointed! I book a fight and car package through Expedia to get home for a funeral. I chose my flights and then selected a car from the options presented. My flight was scheduled to arrive at 12:40am, I landed on time and gathered my luggage. I then went to the car rental shuttle area only to find out that the rental location closed at 1am! I was literally left stranded at the airport after 1am and had to call an Uber. After contacting Expedia and letting them know what happened, they told me they would reach out to the car rental company and get back to me in 10 days! They came back to say that they couldn't get in touch with the car company and per procedure, they couldn't give me a refund.

I purchased 4 flight tickets to India through Expedia at least three months before the trip. By the second month, the airline made changes to the booking without consulting us. They rebooked our flights for another day for both the outbound and inbound flights. The dates were changed by a day for both segments. Since my Expedia account was not reflecting any of the changes the airline made, I called Expedia. They explained that this was a change made by the airline and that the airline will take care of connecting flights and other itinerary details. They asked me to wait and not do anything since I had a month to travel and the airline was actively making schedule changes and I had nothing to worry about.

Please understand 5 star ratings are paid for. This company does not care about the customer and is out to keep your money. If you ask for a refund, they will connect you with agents who live in India, and are barely able to communicate effectively. They say they will connect you, but what that means is that they will make you wait listening to ear bleeding jazz (same song on repeat for 3+ hours), this is how they win, and keep your money!!! They just wait you out! Very sneaky and effective!!!! Please do not support this company.

Will never use Expedia again! Booked a flight for 3 members including an elderly so I bought the insurance just in case. Had to cancel last minute because the elderly had become ill and can't travel anymore including in the future. Customer service and insurance wanted us to bring her out to get a doctor's note just to reimburse the money back and looking back at all the emails and policies, there was nothing said about requiring documents unless you really search and find a tiny hidden link on the side. This was the first and last time I will ever use expedia! BAD PRACTICE TO GET YOUR MONEY!

I made a reservation and then found out the place would add $75 for a pet even though it said pet friendly. Tried to cancel within ten minutes and they refused. I asked if I could just make a new one.

The worst in customer service and a big scam. Here's how it works, on the website they say cancel within 24 hours of booking and receive a full refund. Most people will try to cancel last minute. You can never reach them in less than a frustrating 1 hour of wait time! Next the agent will tell you to contact the airline directly. You spend another hour with the airline who redirects you to Expedia saying the booking website is responsible for all changes on your ticket. You wait another hour to talk to yet another agent who will keep repeating the information and you can barely understand any of them you don't know which part of the world you are speaking to. Meanwhile you realize you are over 24 hours and you lose part of your money.

I booked a flight for me and my partner a flight to Florida to attend his father's funeral on the 9th November. We were not informed during any part of the information provided that a Canadian visa would be required to spend 1 hour stopover in Toronto. As such we spent over 1 hour filling out the form on our phones which was very lengthy and after leaving at 5am to travel to the airport we could have done without. Sadly I was without a document that I needed for my application to be accepted (which was in paper form at home 2 hours drive away) and therefore I was not allowed to board the flight.

I have used Expedia as my primary source for booking any type of travel. I have run into some problems in the past and they have not been very flexible in helping me resolve any problems but for the most part was satisfied. This last trip, I booked a car rental. In the contract, it states that you need to have identification and a visa. There is nothing that stated it can't be a visa/debt card. When I got to the airport, Hertz would not rent me the car based off my credit or lack of credit score because I pay for everything in cash. If you use expedia, be prepared when you call their customer service. You will be transferred to somebody in India or other foreign country. You can't get anyone that speaks English. They would not do anything to help me out even though I had more than $4K in the bank and they should not have denied my visa.

I am seriously angered and disappointed by Expedia's flight booking and review process. The fact that we were quoted $3800 throughout the initial booking phase for an international flight, and we purchased the flight; only to surprisingly receive the bill for $4800 is not only appalling service, but frank cheating on Expedia's part. The response we received to our inquiry plainly saying that they did not agree with us and that our refund was denied is sad and frustrating. NEVER book with Expedia. The review manager was Akshat C.

15 year Expedia member with 50+ previously booked Expedia flights and now this horrible service. I booked a return flight to Casablanca that cannot be changed even though that’s what was stated when originally booking online. When I booked it Expedia stated a change fee of 230 euros would be incurred if I changed the return flight which was exactly the flexibility I wanted. When I tried to rebook expedia says nope, not happening. You have to buy a new ticket from the airline??? Am now in process of 3 days of emails, phone calls and office visits to resolve this mess. Expedia, I will NEVER book a flight with your company again.

I almost never review businesses, but I was so incredibly frustrated by my experience and will not be using Expedia again as a result. I booked a hotel for work travel. Expedia called me at 8p the night before my flight out in the morning and told me that my hotel was canceled. They left a voicemail and didn't email or attempt to contact me in any other way. It took 3 hours with them to help me rebook. Despite telling me that the cost would be taken care of, the hotel required me to pay at the counter. When I called Expedia to seek a refund on the other booking, they said the hotel refused and there was nothing they could do. $1,000 in costs that I have to pay out of pocket now given the conflict between the hotel and this platform. Going through a third-party has made things infinitely more complicated. I will only be directly booking w/ the hotel, airlines and car rental companies from this point forward.

My hotel booking over Christmas was canceled by the hotel on the day that I booked in October. I only got to know about it from the hotel when I emailed them 1 month later. I had to call Expedia customer support 3 times for them to confirm that the booking is canceled. Their excuse for not informing me when it was canceled is that they are only a payment platform. They have no visibility of the actual reservations. Anyone that are looking for a responsible travel website should avoid Expedia.

Late I booked a room at a destination through Expedia. I was instantly afraid I booked the wrong location. Since they provide little customer support I tried to cancel and change the reservation. Within a minute of booking a room at my destination, I had no room and they just kept the money! I called the hotel and they had no problem refunding. BUt Expedia says it is the hotel's policy to not refund. Expedia did nothing to help me. No customer support available, only some people in their homes in some country not interested in trying to help as Expedia has directed them not to! I have spent thousands with Expedia and they did not bat an eye at my instant dilemma that night. Just too bad we will keep the money. Minutes after booking a room! What a disgrace. Buyer beware.

I have traveled all over the world and the worst customer service experience was Expedia. After 3 hours the first day of vacation where we tried to politely offer to pay for a car for the day but cancel the rest of the week, Expedia told we had to pay for a car we didn't need for a week. I will not share the exhausting details but several people were involved and do yourself a favor and your travel book any car rentals directly for the car rental agency. Their customer service is nonexistent.

I booked a room online and because I have a glitch in their system it changed the date and whenever I tried to call and fix it they charged me an extra $48 for the room or they said they would charge me $40 if I wanted to cancel. They wouldn't allow me to speak to a manager. I will never use Expedia ever again.

Never again! the booking part is easy, good luck if your flight is canceled or changed.... Found out how bad it can be when we were trying to book a flight out of Italy during the beginning of covid. Booked a flight out through Expedia that was cancel the next day because of flight restrictions. It was impossible to contact anybody from expedia so we followed the instructions on their website to cancel our flight in order to receive a refund. Now we are being told that because we cancelled our flight we can not receive a refund, even though there was no flight to cancel???? Long story short a flight we also booked directly through the airline was canceled as well but we received a credit immediately. Now we are caught in a loop where expedia says there is nothing they can do and the airline says to deal with the third party.... Good Luck

Don’t Use Expedia -I purchased tickets and a car rental on… I purchased tickets and a car rental on Expedia to go to my nephew's wedding. My husband and I weren’t feeling well and knew traveling would be out of the question. We didn’t know if we have contracted Covid. We ended up in the ER. My husband told me to cancel, mind you this was before the day we were supposed to travel. I went on Expedia and was able to cancel the airline tickets for a credit.

Ok so I'm in Mexico and I wanted to rent a car. Expedia seemed to offer the best deal on the rental so I went for it. Paid $55 USD for full coverage and supposed to pay $92 at Europcar rental (which Expedia calls Fox). Anyhow, the government requires all car rentals to have their basic insurance and Europcar doesn't accept third part insurance. I ended up paying $244 USD instead of the promised $92 USD and when I call Expedia they can't do anything about it and they don't even offer to give me back my $55 USD insurance that they charged. They are thieves. STAY AWAY FROM THEIR **.

Booked 2 flights... ($1600) Covid hit... Had refundable flights.. They said I'd get my money in 3 months... month 4 I called... they apologized... they said I'd get my money in 3 months....4 more months past (total 8).. called called.. they apologized... "You'll get your money in 3 months..." 4 months later.. called back... a very rude man says... "Sorry.. it's been 12 months... your refund is no longer possible after 12 months..." DON'T EVER BOOK WITH EXPEDIA.

I made a reservation via Expedia for a car rental with Europcar. Reservation was worthless, as Europcar would not honor price and said they never do honor Expedia’s prices. But Expedia appears to not care, and get their cut of a now higher price I had to pay for the rental.

Be Careful Expedia deliberately cancels travel without prior notice and then does not take care of or give any type of refund and having travel insurance is useless since they do not refund either and no one is responsible.

Do NOT book anything through Expedia. I made the mistake once and will never again. They completely messed up my flights then offered no help to resolve, I ended up having to buy the same flights they already charged me for directly through the airline so I could actually get on my flight, then when I reached out for a refund from Expedia for the original flight they charged me for they've completely disappeared and stopped responding to me. Luckily I have everything in writing (online chat and email) and am currently trying to dispute their charges with my bank! Expedia claims I have not provided them with invoices etc which is not true and I have proof! After they had no more excuses and so they just stopped responding!

Expedia does not let/allow customers review airlines and flights. It is IMPOSSIBLE to review an airline on Expedia. We as paying customers do not have that option. Why???? Customer service, flight information, cleanliness of the plane, booking experience, food quality, on time flights, flight value for the price, comparison between airlines…. Why not???? We customers rely heavily on the reviews when planning vacations. Expedia does not have an explanation for this.

It's like they outsourced their reps. I booked a hotel with Expedia and trying to reach a live person who understands your issues is a travesty all on its own. I booked a hotel through expedia that was falsely advertised and tried to get a refund. Needless to say they give you the runaround and refuse to refund anything. Then say they "try" to reach out to hotels to clear things up but that's obviously a lie. I will never book anything with expedia again.

Expedia promises lower prices (Priceline was 20 dollars lower) but then charges extra fees if you end up needing to postpone or cancel your trip. I was trying to find the total cost of a hotel near my sister's house and confirmed a trip without meaning to (I wasn't focusing enough on what I was doing). I immediately asked an agent to cancel what I had just done. They contacted the hotel but the manager refused to accept the cancelation, so expedia didn't try anything else and I lost 200.00. I called the hotel directly and they told me there wasn't anything they could do and that it was up to expedia to issue the refund. On top of all this, when I tried to leave this same review with expedia, it wouldn't let me and the review link also didn't work so I was unable to change whatever it was they didn't approve of in my review.

November 1st 2021. Purchased tickets on AeroMexico from Vancouver to Mexico City with connecting flight on Volaris Airlines to from Mexico City to Guadalajara. First flight to Mexico City is fine but the ticket to Guadalajara was a total screw up. One of is booked on the wrong day and the other seems to be nonexistent. Both flights were paid for. Expedia is virtually no help as they don't have an agreement with Volaris to change or access their tickets, yet they sell the tickets and book the flight. I would rather walk to Mexico than deal with either of these companies in future. Our Expedia numbers: Madeleine ** and Peter **.

DON'T USE EXPEDIA RIP OFF. They say dogs allowed but no cost of how much they charge per night. Most are 30 to 50 dollars. They wanted to charge us 100 a night for our dog. We told them there was no place online stating this high cost and wanted a refund so we could go to another hotel. We disputed with our card company and they would not refund the money for the room we didn't use.

This company has zero ethics and treats travelers like crap. It's almost impossible to get hold of consultants and when you do they hide behind subsidiaries, delay and lie. I am astounded that such a company is allowed to operate. I have learned a wildly expensive lesson to never ever use this company or its subsidiaries again.

They make you call 10 times and wait hours for nothing. They do this on purpose so you give up and don't get your money back. Do not ever use them!!! They make it seem like you'll get a refund but when you try to access your account - it makes you call them.

From start to finish my Expedia booking was an absolute nightmare from flight cancellations to overcharging for literally everything. When we got to the hotel Expedia told them we only want 2 adult breakfasts although we paid for 4 people. They constantly lead me on and were not clear at all and tried luring me into things not to mention no updates on the website and once they realised their mistakes they tried to cover it all up.

I purchased two tickets with fully refundable tickets and clicked to pay with my credit card. As soon as I paid for tickets, the small letter showed on the screen that it is not refundable. I am sure that I clicked for the fully refundable before I paid, but after the payment, It changed to a No refundable. So I called and cancelled right away. Ms. ** said it will take about 7 days to refund and eventually they did but they did not refund $140 saying that is a safety insurance charge which I have to call before 15 days from the purchase. No one told me those insurance money and when the last day to cancel is. It seems a fraud. I will never buy from this Expedia company anymore.

Do not use this website! I booked a flight with Expedia and purchased cancellation/change insurance (despite Expedia's promised free change within 24 hours of booking). I had a booking for a round trip from EWR->EYW with short layovers in-between. I then needed to change the date of my flights to the next day. I spent over 3 hours with a service agent on the phone. After losing 2 of the preferred flights I had looked up due to his "connection" speed the agent assured me he changed my booking to reflect EWR->MIA ->EYW and EYW -> CLT -> EWR. Adding the disclaimer it takes 24 hours for Expedia's itinerary to update to reflect the changes. 24 hours later checking my itinerary I was shocked the support agent failed to book the flight after the layover. Leaving me with a reservation for EWR > MIA one day and a return EYW > CLT. With no way to get to my destination *EYW or return back to *EWR.

We reserved a car through Expedia to use in our trip to LA. We reserved a mid size SUV and full insurance coverage. We went to the Hertz airport branch to pick up our car. The Hertz rep tried to bully us with expensive options and we declined. We ended up getting a small size SUV with no options (e.g. no USB to charge our phones). We were charged money for insurance which we already paid. This was a textbook rip off. We contacted Expedia to complain and after days of waiting, the issue was not resolved in our favor because Hertz did not respond to Expedia's inquiries! Bottom line is that if you do business through Expedia, do not count on their support if things go wrong.

Expedia is very unreliable and if you have to book through one of these online travel agencies, I'd recommend Travelocity. I booked a hotel room in NYC back around March for a weekend in October. I was told by Expedia that the rooms were booked, given a confirmation number, and given reminder emails leading up to the date. Well I get to the hotel and it turns out that due to a booking error Expedia never actually booked my room! So I arrived at the hotel around 11:30 PM just ready to crash, had an absolute panic attack, and scrambled to find something nearby before midnight or else I'd have nowhere to go until 3 PM the next day.

We booked international flights on Expedia for this month and had to timely cancel them because of a cancellation of the cruise we were planning to take. The airline we used does not charge a cancellation or change fee. Expedia says on its site that it does not charge cancellation or change fees, merely passes on fees imposed by the carrier. HOWEVER, they are charging $1,000 per ticket as a change fee because their website is facilitated by a third party facilitator, Hahn Airlines, which charges a fee!!! We were not informed by Expedia that they had used a facilitator until we had to timely cancel our flight. We trusted the statements by Expedia that there were no cancellation fees. We spent hours contacting Expedia without any resolution. We will never again use Expedia. If we could give them a minus star, we would.

DO NOT BOOK WITH EXPEDIA! So frustrating! My flight was cancelled due to covid. The process to get a refund is a nightmare! First, there is no credit listed on either my Expedia or WestJet accounts (yet they claim it is there). Then they claim I can book a flight and use the money as long as I book it by a certain date. Why don't I get to pick when I use MY money up by??? The service/flight I was requesting, was not an option for me. I should have received a full refund the minute the flight was cancelled. Such a process! Also, other couples booked the same flight through Expedia AFTER I did, however, they miraculously have received a refund - yet I am still being told my option is to apply for an extension or refund. What a hassle!

Disappointed by VRBO/Homeaway booking. Property ID: 2346469. Ad listing: UNIT 200A-Bright sunny apartment-2 Beds, 1 bathroom, pantry/dining. NEVER CONSIDER THIS PROPERTY! I was directed to this site via Expedia. Ad listing shows as a One bedroom apartment. I feel cheated because the listing was advertised on the VRBO website as a decent apartment rental.

I booked my flight ticket through Expedia. After a week I got an email from Turkish Airline that one of my flight got cancelled and I contacted Expedia to find alternative. Unfortunately, they just told me to contact airline. As I use Expedia to make changes, I have to pay them. (For what? I have already paid you for the booking.) When I contact Airline directly, they want me to contact my booking company, as it was Booked by 3rd party (Expedia.com), so it is on going frustration. Would never book flight with Expedia.

Their affiliate company CarRentals is almost a scam, they don't even have a phone number where you can call a make a request or try to solve an issue. Their policies are: give me your money and no matter what happens we are not giving it back to you, no matter what the problem was.

DO NOT USE. Expedia changed my name on my personal profile without my knowledge (I got married 15 years ago but kept my own name). My passport is in my own name. When I booked airline tickets within 12 hours I noticed the email from Expedia had the incorrect name. Expedia Would not change the name and suggest I cancelled and rebooked. When I rang back half an hour later they would not let me use my credit to rebook stating I had a Virgin flight (I had a Delta flight) and virgin had no seats either that day or for the foreseeable future and I was told I could not book delta who did have these flights. So I lost two return flights plus all hotel rooms. TRY TO USE A FLIGHT CREDIT WITH EXPEDIA. IMPOSSIBLE.

I purchased 6 tickets to Colombia. I had a 24 hour window to cancel, I called and waited on line for several minutes until finally got an agent. I told the agent my issue and why I had to cancel, he told me to wait a few minutes he will check something, he made me wait then comes back and says, "We can give you a credit," I said I don’t want it. I want my refund. He said, "Unfortunately as we speak the time is up. The last minute is as we speak." But he put me on hold and was still on the phone with me minutes before the clock was ticking. They refuse to give me back my money and now I go through the aggravation of calling my credit card company to dispute. Everyone I am warning you do not use this company for any of your purchases. They will rob you of time, energy and money.

Pre-pandemic I booked a flight thru Expedia, and when I arrived at the airport I found out my flight had changed and the new flight was 6 hours later (I took a taxi to the airport so no point in going home). I found out after Expedia was notified but didn’t alert me. The stopovers were in different cities with a third city added and 14 additional hours added to the trip. It took a fight to get a credit, which expired during the pandemic. I called to talk to an agent who first talked about the credit and later after speaking to a supervisor said she came back and said she made a mistake and she hadn’t seen the credit. I asked for a supervisor and they wouldn’t speak to me so I asked if one could call me which they didn’t. I called back and again was told I couldn’t speak to a supervisor about my issue. The credit disappeared into thin air!

Due to misinformation on the Expedia Website during booking, Expedia promised me (sent me an email) to refund my costs for checked-in luggage. After the trip, when I submitted receipts, Expedia confirmed this promise twice (I have 2 more emails). A few days later Expedia went back on their promise and rejected the claim. The case is still active. Now Expedia is promising resolution in 10 business days. If there is any possibility of a dispute, stay away from Expedia. Their customer service lies and there is no way to escalate your case.

I booked a hotel through Expedia, but because of the late arrival time I called to see if I could change the two night stay to one night, so that I could book (outside of Expedia), a hotel by the airport. The rep said she'd that the trip was non refundable, but she could call the hotel and ask if it was ok to make the change from 2 night to 1. She proceeded to make the call and got permission. She then told me to call the hotel to confirm, which I did (they acknowledged that the Expedia rep had called and they had given the permission to change the reservation to one night). The Expedia rep also explained to get a refund for the one night, I would need a receipt from the hotel showing I was there for just 1 night.

BAD customer service. Put on hold for total of 173 minutes, spoke with 5 different agents. Promised calls back 3 times, never happened. Worst of all, they don't have a way to leave feedback without calling. LOL!! No email, no way to leave reviews for the website. I'm sure it is because they would be inundated with emails from irate customers like myself. NEVER USE EXPEDIA!! Not worth saving a few bucks, no way.

Expedia is simply pathetic. They charge a $50 cancellation fee even right after you make a reservation. 2 minutes after a reservation made by mistake and they still want their money. Trash service. Not even 24 hours or even a few hours to allow for mistakes. P a t h e t i c G a r b a g e.

I reserved a rental car through Expedia for a trip out of town. I thought with a name like Expedia I was going to be okay. The rental company Payless said they were not honoring Expedia's reservations and would not refund me. Expedia would not refund me either. Wasted hours trying. Go direct to the rental company NEVER use Expedia.

A reservation was made through Expedia for Extended Stay America in Norwalk, CT. Upon arrival at the hotel for check-in Extended Stay had no record of the reservation. I provided the Expedia reservation number to the hotel and the email. Extended Stay overbooked and stated they could not provide me a room. The hotel did not help me find another room in the area. I had to book a new hotel last minute for double the cost.

We booked a rental car through Expedia. Nowhere in the booking did it mention that the rental car agency--at the airport--would not rent to locals. You must have a flight number. The rental car agency was fine with refunding the money and called Expedia to authorize it. Two weeks later, still no refund, so they were contacted again. They claim the proper procedure wasn't followed and after an hour on chat (because you're not allowed to talk to a real person) they said they are working on the refund. We went back to the rental car agency to make sure they properly authorized, and they were confused why we weren't refunded.

We booked the flights through Expedia. Due to hurricanes we had to cancel and got credits. They booked another flight with those credits. But they never issued tickets. No refund. No support. We called 5 times at the airport. But couldnt check in. After that 11 hours of customer care calls and still no help. Please refund our amount. This is cheating your customers.

I had booked several rooms for a wedding weekend. When I called to change one of the reservations, the agent mistakenly deleted the wrong one. Our conversation was recorded in a virtual chat transcript where I repeatedly told him not to touch one of the rooms. I had a bad feeling and called the hotel after talking with the agent and was told by the hotel that I had no reservations in my name! I was advised by Expedia to rebook at the (higher) current rate and work with them on the back end to get a refund. I was told I had to pay the hotel directly and then send Expedia the receipt.

I cancelled booking, and despite a full refund from the hotel, Expedia is charging. They are breaking their own communication policy, so I had to dispute the charge with the bank. They somehow found the time to go to the bank to reverse the charge, despite ignoring my emails for MONTHs. This is dishonest and feels like theft, as the charge was fully refunded from the hotel. Hotels have indicated that third parties like Expedia make everything more difficult. They are an unnecessary intermediary which makes it difficult to make any changes to bookings. Do not use Expedia!

I book a trip that I have to cancel. The airlines give me a full refund but I need to reboot through Expedia if I want another flight. When I try to book another flight with my credit the Expedia site block to booking. Because you have to make the new reservation through the agency agent and Expedia charge me the most expensive flight. For example. My flights cost me 425. And when I try to make another reservation with my credit the agent told me that I need to pay 678. But if I made the reservation without the credit the same flight cost me 417. On American Airlines. NEVER AGAIN!!!

I paid for a hotel and written I got… I paid for a hotel and when I got there found out how insecure their system was. They taped a envelope with our name and then put our key and room number in the envelope and tape it on the front door. Nobody was working. I felt like somebody could grab the key make a copy and come visit us that night. Expedia refused to refund our money. I will no longer use Expedia. Because you never know what that hotel's like until you get there and if Expedia doesn’t back you what are they worth?

Awful!!! Worst customer service I’ve ever experienced. I book through sites like this several times per year. My first time using Expedia, and I will never use them again. I booked a flight, hotel, and shuttle from hotel in Mexico through them. When my flight was delayed I tried, for 2.5 hours, to contact the shuttle company and Expedia to change shuttle times or cancel shuttle. I was disconnected from Expedia customer service 12 times at the airport, after 3 people told me they would cancel the shuttle (which never happened). Called shuttle service and emailed them, never got any response. Had to book, and pay for, a separate shuttle.

Booked one night at Red Roof Inn in Sutton, Mass. When we arrived at hotel our room was disgusting. It was not clean, the bathroom was falling apart, there was mold/mildew on the walls and the rugs and when I pulled back the bedding there was someone else's black hairs on the white sheets. There was no way we were staying there and ended up driving home in the middle of the night, exhausted, in rainy, horrible driving conditions. When I went back to the desk and told them about the issue they said I needed to contact Expedia for a refund.

Expedia recommends Red Lion Downtowner in Boise ID on their site. It was the worst experience I ever had in a hotel. 1. Needed to recode the key every time I left room, it never worked twice. 2. It's run down and dirty. 3. Elevator for 7 floors is a 5 minute wait. I cook a better tasting and looking breakfast than one they serve, place was empty every morning, not a good sign. 4. Took a jacuzzi at the pool, key didn't work to get back in hotel, had to walk all the way around to front. 5. Bad area, homeless people walking round and obvious $500 wreck in the parking lot where homeless people parking there.

I booked hotel through Expedia (itinerary **). When I canceled my hotel reservation to change dates, they took my money for reservation ** and are not willing to refund me or reinstate the booking. And they did not warn me I will not get refunded. Hotel told me they did not receive money and that my agent (Expedia) took my money.

We purchased our airline tickets through Expedia and paid extra to lock in our seat selection ahead of time for a very long flight. Five days before our flight, we checked on the airline website and there was only one seat reserved instead of two. I called the airline and they told me Expedia was responsible for solving the problem—it was their block ticket. Expedia customer service told me it was the airline’s problem and refused to let me speak to a supervisor. After going around and around, the agent put me on hold, came back on the line and told me everything was fine. This turned out to be completely incorrect. We did not have a second seat. After reciting this story with friends, it appears it happens all the time with Expedia. People show up to the airport thinking their seats are all set and they are not….so you’re stuck sitting in a middle seat for endless hours. I’m very dissatisfied.

DO NOT BOOK WITH EXPEDIA!! Idk why I allow them to screw me over again. I booked 3 rooms for 3 adults and 1 child. Expedia, booked me for an executive suite (1 room) which by the way wasn't an option when I booked (internationally btw). The rooms are non refundable and the hotel refused to waive the fee and rebook the 3 rooms. Now I'm forced to book 2 additional rooms at nearby hotels because of their error. I will seek legal advice because I'm positive this is illegal for them to do. Never will used them again.