Expedia Reviews

I booked a flight to Europe with SAS and cancelled it, receiving an airline credit. When I tried to book a flight using the credit, I was first told that it could not be done. After several calls and going over the rules from both the airline and the company with three different agents, I was told that I could book it. When I located flights and dates on their webpage, I was told that the airline did not have prices for any of those flights. According to the agent, once a customer is using a credit, only certain flights can be used. Therefore, even if the agent booked the flight that I wanted and I paid a fare difference, the airline possibly wouldn't accept it, which would leave me with another airline credit.

We made a hotel booking online which they made a mistake on. They refunded only half the money. When we asked them to reinstate the original dates they said we had to pay a penalty. We were on the phone for over an hour with no satisfaction. So now we have to pay half again for the night they canceled on us.

I bought a ticket with Expedia for American Airlines, and they charged me for baggage. However, American Airlines stipulates that the third party is not allowed to do so; that has to be paid at the airport. When I called the representative asking for a refund, they didn't want to give it to me. Scam.

While they say it is trip protection for the entire trip, when it comes to refunds due to airline cancelation they just fall back on airline's policy. My onward flight got canceled about 12 hrs before take off by Spirit Airline and they did not have alternate options. I worked out the refund with them. When I contacted Expedia for leveraging my Trip Protection to cancel my UA return flight, they simply said it depends on airline and as per airline policy it can be refunded only via travel credits. Even without trip protection I could have got travel credits as my trip got canceled not because of my fault. I have now contacted AIG who is the trip insurer to see what they will do in this case. Overall Expedia treats the trip protection as only a way to get the money, but has no intention or empathy towards providing the actual protection.

Recently I booked Business Class and First Class Delta Airline ticket through Expedia. I paid full amount for quotation given to me. I received confirmation and received itinerary but seat selection was up to me. After 5 days I chose seats. However by mistake I chose Delta Comfort seat on one flight out of multiple city flights. I called Expedia but they refused to assign me right seat and asking me to pay more money. I informed customer care that the quotation was given for Business and First Class and I paid for that but they would not give me right seat.

I booked my 3 vacation with Expedia. I had problems with airlines and resorts. Expedia provides zero help. It’s not even responding to contract issues. In one of all inclusive the contract says ground transfer free but I end up paying $200. Airline canceled, no response from Expedia. Will never book again with Expedia.

In June of 2022, I booked an oversea trip with Expedia to Kenya. Ticket was issued by AA and to travel with BA. Going overseas via BA was ok. On my return on July 11, at Nairobi BA would not honor my ticket. I was told that Expedia failed to issue the ticket. To come back to USA I had to pay $1900. My original cost of ticket was $1300.

Booked our flights through Expedia - paid extra to pick our seats. Expedia “forgot” to send seat assignments. We booked this over a month in advance. When checking into the airline 24 hours prior it said we had no seat assignments moving my husband and I in separate middle seats. We called the airline and they said to call Expedia. Expedia wouldn’t fix our seat assignments and then tried to say well after confirming seat assignments with Expedia we should have verified with the airline… Say what?? What is the point of Expedia then. We have never had to do that before. They wouldn’t assist with our seats and then wouldn’t refund us for the extra we paid to sit at our seats. They also didn’t transfer that we had pre-check. You are better off booking through the airline itself. Do not waste your time.

Booked a one way flight for American Airlines through Expedia, had an emergency come up day of flight and needed to rebook the flight. Tried to rebook through their website and was met with an error. Went through their support system to find out somehow my booking had been canceled. Spoke to a representative and he was able to uncancel the flight, but when I pushed to rebook they stated it could not be rebooked because it was American Airlines policy that I could not rebook the flight. Spoke to American Airlines and they assured me I could rebook the flight but since I had purchased the ticket through Expedia I had to rebook and deal with Expedia. Went back to the Expedia website to find that my account had been credited for the flight that I could not make. Attempted to rebook my flight using the credit and was again met with an error upon completion and told to contact customer service.

So tried to cancel a hotel booked through Expedia and not only could they not get me to a person on the phone the reps WILL lie to you. The rep said that he tried and the hotel said there was nothing they could do to get me a refund. I called the hotel and the lady that took care of me said that nobody from Expedia had reached out. When I asked about the cancelation she was happy to refund my money within a minute of our conversation. Well, the money that was refunded to me went to Expedia and not me so not only did I not get my refund, Expedia is holding it from me! I did in fact call the hotel again and they gave me confirmation number of the refund so this is possibly how Expedia makes their money.

OMG, how does this company stay in business? I have tried twice to use their service and give them a chance. Customer service is horrible, they do nothing. I can't get a refund or a credit for future travel either. So I am out 500. They offered to book me on another flight to return home but nothing direct and no first class. Layovers or stops and in main cabin. I wouldn't mind except I booked the flight with Delta 1st class myself after they said it wasn't available. Last time they said I would have credit for the return part of my trip I couldn't use but never got it.

Every time I book on this site I always regret it. I think this last one I booked made me realized that never again. I always tried and give a chance to this company but this last booking, made me decide that this third party company is really not giving you savings but waiting for a trap like I did to just grab your money and doesn't even give you a chance to redo whatever mistake you made. This third party business should not be allowed to get consumer with this kind of rules the "non-refundable policy" as they are making money from consumers that made a mistake on booking and had no chance at all to correct it.

Wrong price. I rented a car October 14th from Expedia site in Canada with Nu Car Rental to pick up at the Phoenix airport November 20th until December 1st. Price indicated October 14th was 859.73CAN$ confirmed by Expedia, but on the same day appeared on my Visa card the amount of 891.16CAN$ under the name of Nu Car Rental. On November 20th, Nu Car Rental added another amount on the Visa Card. The price advertised by Expedia is not the real price.

I booked a rental car for one day through Expedia and realized within minutes that I’d booked the wrong time by just a few hours. I contacted customer service through the ‘chat’ feature and was told that I could not change the time without incurring a $69 penalty which is what the entire rental cost was anyway. I’ve always booked through Expedia with confidence thinking that I could cancel or change within 24 hours. Apparently not so with some bookings. Read the fine print. Even worse. Once the person on customer service has told me I could not change my booking I was unable to contact them again. I was not rude in any way. I am absolutely dumbfounded by their business practices. They’ve lost me as a customer.

I booked flight to Bermuda, because of COVID I had to cancel it. Expedia told me that I have a credit of 1482,30 $. Then I rebooked flight to LA using a half of that credit, however because of COVID I had to cancel second time. Now, I wanted to book my flight to MIA and they told me that I don't have full credit of 1482,40 $ available, because of rebooking my second flight. How is that even possible that Expedia decided to burn in their favor my 741,15 $. Expedia is a big scam. This is how they make money.

The hotel I booked through Expedia called me to inform me that the pool would not be open. I asked the hotel to cancel my reservation as my kids really love to go swimming when we go to hotel. The hotel said that they normally would cancel a reservation last minute because of this reason but I had to cancel through Expedia because that is where I made my reservation. Expedia said I was unable to cancel without penalty because they had not originally advertised that a pool would be included in the reservation. Lesson learned I suppose albeit an expensive lesson. Always deal directly with the hotel and not with an online booking agent.

If there was a ZERO Stars I would choose it. I bought the booking protection package on a hotel booking. Had to cancel due to an illness. I Couldn't get a live person, so used the Chat-function. That person said they would cancel it, but it's up to the hotel if I get my refund. I explained that is NOT what the website says, when I bought the booking protection. He said he would call hotel and get back to before the end of the night. Never did. Called again in AM, still can't talk to human. Called hotel, nothing they can do because I booked though Expedia. Did Expedia chat again, they said the same thing as the night before--they will cancel, but it's up to the hotel.

My flight was booked thru Expedia and then cancelled due to Covid and nationwide flight cancellations prevalent during that time. I was advised that there were no penalties due to the airlines having to cancel hundreds of flights during that period. I have reviewed my cancellation confirmation and do not see an expiration date on the confirmation. I attempted to redeem these credits in May of 2022 due to a medical emergency but was told by the airlines that Expedia controlled that process since I purchased tickets through Expedia. The airline did refund the extra fees such as baggage and seating. I went thru the redemption process with Expedia and was told I could not redeem any credits due to the system being broken. I traveled to my destination by driving due to the emergency.

Expedia Airline Price Drop Protection is a SCAM!! I bought two tickets from expedia.com on September 20th at a price of $7480 and added $336 Price Drop Protection plan during purchase. The PDP (Price Drop Protection plan) stated on the checkout page "When you book select flights with us, you can buy Price Drop Protection to get an automatic refund of the difference if the price of your flight on Expedia drops." However, when I noticed the price drop on Oct 20th, I kept contacting with Expedia.com. On 10/25, 10/27, 11/1, 11/7, they all told me to wait, because they need to contact with American Airlines (the flight company of my tickets). Finally, on Nov 15th, one live agent confirmed that the price on 11/11 was $6330 and I would be refunded the biggest difference. So the $1150 ($7480-6330) is guaranteed and possibly more if the lower price be found.

We booked a family vacation on 5/2022. Unfortunately, the amount of obstacles forced our family to cancel our trip several times now and it seems that Expedia Travel insurance protection plan is avoiding paying legitimate claims. Expected date of travel 11/26/2022. My wife and I submitted a claim on 09/27/2022 due to State Department travel; restrictions to x country and we reconsider our travels; so we canceled our trip.

Everything seems fine with Expedia until you have to make a change and beware of using their agents that charge extra for "negotiating" fee that is bogus. I booked a hotel and needed to make a change. The change was done weeks in advance of booked date and required an Expedia agent to make the change (would work online). Expedia agent notified me that they needed to contact the hotel, negotiate whether penalty would be assessed by the hotel, and book the new date. The agent advised me that a fee would be charged for this, which I paid. The agent then said they contacted the hotel, no penalty was negotiated with the hotel and sent me a confirmation email with new date.

I don’t doubt that many travelers have satisfactory Expedia experiences when using their travel items exactly as booked. Difficulties appear to arise when a traveler’s circumstances deviate from the norm. One might expect that booking through Expedia provides an extra measure of protection as both the travel provider and Expedia ought to ally on the traveler’s interests. From my experience, the opposite seems to happen – responsibility gets split such that neither Expedia nor the travel provider are fully responsible for the customer situation. Witness the many stories about the difficulty in changing airline reservations made through Expedia as an example.

I booked several trips with Expedia and all have been fine except for international flights. My trip to Jamaica was binned due to Expedia changing flight flying me into wrong airport. Now a trip to Punta Cana one set cancelled with no help to get it rebooked or refunded. I did book the insurance. I highly recommend when deals if with Expedia. Customer service is less than 1 star. Better off using Booking.com

In booking emails, it did not tell me the terminal, so I arrived 4 hours early at the airport. Found out that when I arrived, they were at Terminal 2, a 10 minute drive from the main airport. They are the only airline in that terminal. It's a permanent set up... Customer service made me wait in line for 40 minutes just to tell me to use a machine to get a boarding pass. The machines didn’t work, so they then told me to get back to the back of the line for another 40 minutes. When I arrived at the gate, they said there was now not enough time to get an e-Visa before taking off. You need 1 hour. Lost my flight and hotel money. Was not able to board the flight. I got stuck at the airport for 10 more hours until I could purchase another flight with a different service.

It's the worst company with customer service in India or Pakistan - a company that has a culture of lies - 24 hours cancelation is a lie, I will never use them again - the only good they are for - to find a flight - then go directly to the airline.

Dishonest! Booked a car for Fox / GoldCar pick up in Madrid, drop off in Barcelona. Unlimited mileage. Permitted to use US drivers license. $171. When I came to counter, GoldCAr informed me that they have the car BUT - Drop Off FEE. Not unlimited Mileage! Must take out insurance because US drivers license. SHAME ON EXPEDIA for dishonest business. SHAME ON FOX CAR - GOLD CAR for misrepresenting their prices! When contacting Expedia they claimed no responsibility to what they sell online.

I paid Expedia in full for a car rental. At the airport, the agency had the reservation but had not received any payment. Expedia is difficult to impossible to contact and when there is an answer, it is mostly a form letter saying they are studying the file. In the end, I was able to recoup the money paid to Expedia by disputing the charge on my credit card (having paid for services not rendered). I lost the Expedia dollars that went toward my payment to Expedia. The charge at the airport was $300. more than the price that I paid Expedia. Expedia takes no responsibility for any of this, including a refusal to rebate my loyalty dollars. After much correspondence, Expedia does not dispute the facts of the case. They did offer points worth $25. as goodwill for my $350. loss. My suggestion-make all bookings with the car company, hotel, or airline directly. There is a good reason there are so many negative reviews.

Expedia has the worst customer service. Our refund for more than Rs 2.7 Lakhs is stuck for more than 40 days now. They never tried to process the refund on their own despite mentioning that the refund will be immediately processed. On calling them multiple times, they kept mentioning wait for another 5 days, next time they asked to wait for 7 more days, then they asked to wait for another 7 days and still refund never processed.

Be careful with this Agency, it is not trusted and I am going to tell you about my experience. I made a reservation with this agency from Miami to Split and the airline with which I booked through Expedia sent me an e-mail in which they told me that the flight schedule from Miami to Madrid had been changed and therefore I would not be able to make the connection in time on the flight from Madrid to Split, so Iberia request me to contact they to see other flights options, so I did and an Iberia representative tried to locate different flights but I couldn't get anything so she told me that the only option was to cancel the itinerary.

Flight diverted due to medical emergency causing us to miss connecting flights, hence we could not meet up with tour group at final destination. After spending 24 hours in airport we flew home. Expedia was useless in helping resolve flight credit for that flight and return flights even though we had purchased insurance. We are probably going to be out well over $1000 although we will continue to fight this issue. Customer service was incompetent, we were told conflicting facts, got contradictory emails. Customer service seems to be outsourced to foreign countries, difficult to understand rep, a lot of background noise, etc. BOTTOM LINE: book directly through airline & eliminate expedia and like middleman. Hidden & obscure policy information will cost you $ & their useless customer service will cause you added grief.

I booked 2 fully refundable fully changeable round-trip flights on Expedia for $1,046.00 (SFO – CUN). The webpage showed $1,046.00 for the SFO-CUN leg and $0 for the CUN-SFO leg. (Fraudulent!). When I later wanted to cancel the flight, I received only $707.00 instead of the full $1046.00. In reality, Expedia charged a refundable $707.00 for the SFO-CUN leg and a nonrefundable $340 for the flight back to CUN-SFO. In spite of the clearly fraudulent web interface, Expedia will not do anything to fix the problem. Stay away from Expedia. They won’t help you even if it’s their fault.

I'm not exactly sure how these people are still in business. Horrible customer service and quite frankly, would care less about their customers. Just forget it if you need a refund for a hotel you didn't stay at. NOT GOING TO HAPPEN. $125 down the drain and oh yeah, you can't speak to management directly since they're always "with another customer" and they have to call you back. To which whenever, if they do, get back to you, it's never a convenient time. BEYOND HORRIBLE.

Expedia made serval promises to me online. I have the screenshots showing the SEVERAL LIES they told me after the airline changed the flights and their staff MESSED my reservation up after I clearly told the agent to NOT change my flight. Expedia promised me a refund, then they got the airline on record also promising the refund. TODAY, expedia told me I have no refund! I told them and showed them how they and LUFTHANSA lied to me. They didnt care. They simply said 'well now we are saying no', and then ended the conversation. Then their Facebook bots said they would help, but after they asked me the same question over and over I realized they are bots, not people to help. I AM OUT over $4000 from FRAUD by LUFTHANSA facilitated by EXPEDIA. They will never get another cent from me.

I booked 3 nights in Times Square at the Marriott ($1,500). I immediately called Expedia after clicking and paying for the wrong month. I only wanted to corrects the dates. Expedia said that they would get back to me after speaking with Marriott. After 3 days they told me they were unable to change my reservations due to Marriott's policies. When in Times Square at another hotel, I went to the Marriott and spoke with the manager who told me that they would always change or refund in this situation. However she could not do so without the consent of Expedia. She also told me that no one from Expedia had called.

I just wanted to reschedule a booking and already called 2 times. Waited for more than half an hour on line. The customer service guys after all that waiting hangs up saying system error. Now I have to call back after 1 hour apparently. Don't know how long and how many times I will have pass through this torture before I am successful. Please pray for my success.

The airline canceled my trip during Covid and I am trying to get my money back for a year now. Expedia is saying that is waiting for the refund from the airline and airline is saying to get the money back from Expedia. Worst company ever. Stealing money from customers.

I booked roundtrip tix to Seoul through Expedia and in need of changing return date. Spent more than 5hrs+4reps online chats+1 call each one ending w/o resolution. 4th attempt online refusing to call me back saying phone # doesn't work?? EXPEDIA has worst cust svc. :'( HELP!!!!

Booked my travel (airline and stay) through Expedia. For the flight part I couldn’t get a refund from them even when trying to cancel within 1 hour of booking it. Was told that I needed to contact the airline (Level Airlines) directly. That’s when the nightmare started. Spent over 8 hours that day and a total of over 40 hours to cancel, however could not get through to one of their representatives to cancel. All the contact information provided to me by Expedia were either nonworking or wrong numbers. I am still trying to get a refund and have even talked to a Global Escalation Supervisor at Expedia (supposedly the highest rank that a customer can actually talk to) with the same answer that they can NOT do anything about it.

I booked a trip package through Expedia and cancelled the rental car. When I cancelled the rental car, the agent mistakenly cancelled my travel insurance instead of the auto insurance. Two issues (1) Now I am not able to get the travel insurance back because it needs to be purchased within 24-hours of the trip booking, and (2) I cannot reach anybody with Expedia to discuss this with them and in a "whirl" of prompts with their customer service phone number asking me for same information over and over and no person to talk to. This company is HORRIBLE. Not worth it- book the travel arrangements yourself and save the headaches!

If I could give them 0 star I would! Booked a flight with them and learned the day before I had covid, so I called them and they said I would get a refund no problem. Fast forward two months they tell me they have no record of telling me we would get a refund because their employee forgot to fill the document. They scam me from 1000$ and now they say there's no way I can get it even if it's their fault!

Cancelling a booked hotel is very tricky. I cancelled my reservation by accident and I chatted w/ someone immediately since no one answers the customer service. They won’t reinstate it nor give my money.

Sharon of Grants in her review on Sept. 27, 2022, commented on the exactly same thing that happen to me. Every time I submit the Expedia reservation payment I received back a message that something went wrong to try again without knowing they were charging for that something went wrong to try again. I was billed a total of $1,893.42 and no information was received from Expedia. Now I'm working to prove that does incorrect charges were from the Expedia Software Application Error.

This company is horrible and a scam. Worse experience ever. They show lowest price to tempt people to buy ticket from them but they are actually scam. They send me a wrong day for return. L never recommend it. So disappointed to waste my money. Keep calling them but customers service is useless. Lost my money.

Expedia's booking system misspelled a name so an é turned into ??, which was removed altogether on the ticket, thus the name on the passport did not correspond with the passport. Expedia just flatly refused to have it corrected. Deep in their rules it is buried that they have no responsibility for misspellings, not even if they are the ones creating them! Do note that THEY OWN the booking -not you, the customer. So you cannot do a thing about it yourself. SPent 7 months agonizing over what will happen -will we get on board the planes or not? As it turned out, we did, although the airline´s computers at the in- and outbound gates protested at the mismatch. Avoid them whatever you do, there are professionals on the market, use them instead, and have a better experience. Expedia is NOT trustworthy.

This company is horrible and a scam. I booked 3 rooms on the 24th of September 2022. I canceled 1 room the same day, ever since then I've been trying to get refunded as they promised to do so and nothing. Do not use these guys, I have to involve my lawyers on Expedia to apply my refund but they will be paying much more!

On 9/21/2022 I booked a rental car online on Expedia for an upcoming trip in November. Upon putting all of my personal information, including credit card into Expedia, I pressed on and submitted the reservation. The message I received back was that “something went wrong”. So I repeated loading all my info again and submitted again, receiving back the same message. So I abandoned. Less than 2 hours later I opened 2 emails from Expedia with 2 reservations and 2 charges to my credit card for $404 each.

Bought a Spirit Airline ticket thru Expedia. Bought Expedia Insurance. My business plan changed and the insurance only covers your death, Covid or war. It does not cover 99% of why you would cancel. They would not even consider my claim until I cancelled my flight. Spirit was charging $99 to cancel my flight. So I had to pay more money to have them deny my coverage. Never buy the insurance and never fly Spirit.

My lady and I booked a flight. They changed her date for the trip. We called Expedia and canceled the flight. Expedia never canceled the flight. We were found as a no show. Now we are out over $1,200.00 but wtf. And I was a silver member.

Their website would not confirm any bookings and asked to try again. After trying without success a few times, I was notified a bit later that all duplicate reservations went through. They were unwilling to waive the $100 cancellation fee for each duplicate reservation. $400 in fees for their website errors...that hurts so much.

I've used Expedia for years as a Gold member but no more. They send us an email saying our reservation is cancelled then we call and they say it is not cancelled. 3-4 hrs wasted. Finally just got our own hotel.

Buyer beware: Expedia scammed me out of my refund by canceling my travel insurance instead of canceling my booking. Now I don't have travel insurance for my booking and I can not receive a refund from my hotel. I search for an email and all I found was this, help@expedia, I received an email from that address saying that the email address was retired. After talking to customer support several times, I received an email saying I am not entitled to receive a refund because the hotel will not give one because I canceled my insurance, no Expedia canceled my insurance. I am going to report Expedia to the BBB and any other consumer reporting agency I can find. My friends and I will create a TikTok campaign exposing Expedia's unfair business practices to promote "Do not make reservations through Expedia or any other 3rd party booking agency. Just find the deal and book through the businesses directly."

I booked a reservation through them for two nights hotel stay by the beach. I learned that one of my family members couldn't make it so I clicked on the "Manage Booking" button in the original confirmation email and followed all of of the steps to cancel the booking. One week later I check my credit card statement and see both night hotel stays charged even though I cancelled and didn't show up. I looked through my emails and saw that no confirmation email was ever provided when I cancelled. This is very sketchy and basically scammed me out of $200. This is very terrible hotel booking experience I have in the 30 years I have been booking trips. Their customer service is nonexistent and the website doesn't have a phone number to call. Better to book directly with hotel or a different website.

Booked a trip in March to Dominican because it was 100% refundable up to 1 week prior to departure. Called regarding a possible cancellation and everything changed. Asked for a transcript and they called back three times, no return number, no email as only outgoing, then I called back and they closed the file as I didn’t respond to an email and phone message you couldn’t respond to. I called again and now they don’t keep the transcripts for more than 3 months and they continue to cite me the policy, total **. I am going to sue based on principle, lying and deceitfulness. Never book with these con artist, you will regret it.

We paid over 2k for flights with multiple connections and received confirmation and even ticket numbers from Expedia, but when the flight came up only the first flight on the trip (2 layovers, 3 total flights) has actually been booked by Expedia. I ended up stuck in an airport part way through a trip having to figure out how to not be stranded. Then they refused to refund the tickets they never even booked through the airline! And, when trying to resolve the issue, they claimed the airline was closed for the day, which I know was a blatant lie as it was right in their posted business hours and I had reached them myself.

I went onto Expedia.com to book a rental car for San Jose, CA on 9/13/2022 thru 9/15/2022. I entered my information into the site and clicked the button for making the reservation. The website then went to another screen which said that the processing failed and to try again. I went back to the reservations screen and proceeded back through, input my information and clicked the button for making the reservation. The website then again went to the same screen which said the processing failed and to try again.

Itinerary #**: This is such a lie, "As indicated on our initial email, we attempted multiple times to obtain the penalty waiver as courtesy to our partner. Despite our best efforts, we have been unable to secure a waiver for your request for this booking."!! Expedia did nothing of the sort but obfuscate, procrastinate and lie. I requested a change in reservation prior to arriving at the hotel destination. Specifically, I requested a change on September 24. I arrived on September 25 and no such "multiple times" had even been initiated. I contacted Expedia again on September 26 only to be told "We attempted to contact the hotel but with no success." What a lie!! I was literally standing at the front desk speaking with Expedia as they were supposedly "dialing" the hotel to secure a waiver only to report to me they could not contact the hotel. Seriously?? I'm standing at the front desk with the hotel manager and there was no such contact.

Arrived after midnight at O'Hare in Chicago and needed a room for a six hour layover. Get on Expedia app and put in the current dates for a one night stay and hit search for hotels. I select and book the room and after I make payment it confirms my reservation for a stay 30 days away!! Since I chose the no refund for cancelation option, which includes date changes, I ate the fee for the room. Snake tactic to get money for a room not used.

The rubber meets the road when you need help. We had a terrible experience with Expedia when we book an airline with them. According to Expedia, "seat choice" was included. After paying, when we got on the airline website to get the seats, we found out there was a charge for seat selection. Expedia refused to help and refused to comment about the definition of "seat choice". Misleading and false advertisement. No advantage to purchase airline tickets through Expedia.

I ask for a room and book it on Expedia. As so I got the info on the room I realized I had put the wrong date down, the 25 instead of the 26. I call them to change it, the person told me to cancel the I did and they still charge me and when I call them back they said they could do anything now, but they would call the hotel. SENT me a email saying they talk to the management. I they would not give me a refund. I ask the hotel and they never heard from them. DO NOT USE THIS COMPANY IF YOU ARE OVER 50.

I had an airline credit due to COVID. I purchased Expedia's insurance, which was worth zero. I tried to call and use the credit. The agent kept me on the phone for over an hour with the excuse that she was trying to verify my credit with computer lags. I finally hung up due to the waste of time. Also she had such a foreign accent that she had to repeat everything said at least four times so that I could understand. I can't express the severity of damages in money and time if you book with this company. I will NEVER use Expedia again. Mistakes were made.

Only gave the one star because no stars is not allowed! We booked a round trip flight and due to covid my flight was cancelled. Due to this cancellation our return trip we could no longer make as well. We contacted Expedia immediately and now Expedia is refusing to refund our flight tickets. Not only that but Expedia changed our round trip tickets to two way way flights. They also put us down as “no shows” instead of documenting the flight was cancelled. We have spent several hours on several occasions on the phone to be constantly dismissed. We will now file a small claims suit against Expedia. DO NOT USE THIS COMPANY! They are crooks and frauds!

I had a flight booked in 2020 which was cancelled because of Covid 19. I have credits thru Expedia for JetBlue and United. To book a flight using the credits you have to call Expedia. You speak with a representative from another country, who put you on hold for over an hour hoping that you will hang up. Once I was ready to book the flight I was told that the flight was three times more than what was listed on the website…and they could not give me a credible explanation as to why??? It would’ve cost me more to book their flight using my credit than it would booking directly with the airline itself.

If I could give this company lesson than 1 star I would - EXPEDIA IS A TOTAL SCAM! Do not book with them - I was promised an airline credit for my cancelled flight, it’s been 2 months, I’ve had to contact their customer service department 4/5 times (via that stupid chat portal) and each time I’m promised somebody is investigating and will email me within 72 hours but I’ve heard nothing! They have a great website and make it easy to use with great deals but if anything goes wrong be prepared to lose your money. The agents will promise you all sorts of things to get you off the chat and then when it’s too late you realize they were lying and you will probably never see your money again. I don’t know who they have writing the reviews on their actual website but they can’t be real customers - you only need to have a look at one post on their Facebook page to see just how many people have had the same experience or issue - complete scam!!!

I purchased a flight from Expedia and the flight Price Match Guarantee. The price dropped twice. Expedia did not honor the Price Drop Guarantee and said the price did not drop even after I sent screenshots of the price drop. The first drop was the day after the purchase. The rep offered a refund in 2-3 business days but I did not want to risk the price going back up. That was the purpose of buying the Price Match Guarantee. He advised it would update automatically. The second drop was verified by a rep and I was told to complete a form but the link was to hotels. I am very disappointed with Expedia and should have just purchased directly from the airline.

Expedia is absolutely CON-JOB and NOT TRUSTWORTHY as we had booked "Best of Niagara Falls, NY + Helicopter Tour - Expedia" for 3 adults and 1 kid, paid over $1,046 but server cancelled the Helicopter Rides at the last minute, and Expedia refused to refund our money! Horrible experience in last six months running from pillar to post and NO REFUND.

This company should not be allowed to run a business and after this horrible experience my family and I will never book through this company. My flight was canceled and they refused to contact the hotel to request my refund. They claim they cannot make international calls, what kind of business works with hotels but has no ability to contact them??? I even purchased the protection in the event there is an emergency. I plan to continue my complaints until my voice is heard. Bad business, no respect for their customers.

I have used Expedia to book travel for years. Recently, they have been deceiving their customers. It’s as though the company is short of money or their costs are high and they are trying to deceive clients for money. My advice, run! Don’t use Expedia or any of the companies it controls i.e. Orbitz, Travelocity. I will not use any services provided by Expedia or any company it operates. I’m going to research which companies are owned by Expedia. Awful company.

Quick to sell tickets but if you have a flight delay or something goes wrong expect a nightmare to get any service back. I am on hold with angela for 1.5 hours and still holding trying to sort our a flight where the airline is delayed and where the pax connection will be missed. No help, no supervisor on duty, am being told they do not have the airline rules on their files and the operator is on hold with the airline. Just a disaster don’t waste your time and effort better book directly with the airline in question

This company sold me a ticket for an airline that was on strike. I paid $1200. A few days later I get an email from the airline saying the flight may be cancelled due to the strike. I call Expedia to rebook but no luck. They say I have to wait until it's officially cancelled. I ask if I can get a refund. No, only when it's cancelled. OK. A few days later the flight is officially cancelled. I call Expedia. They cancel my flight for me and tell me I will get a refund. But the guy is having technical issues. I spend an hour on the phone. He says he will take care of it and he will call in 72 hours. Never happened. Since then I have spoken to 2 more agents that promised me a refund and now they are telling me they can't help me. Terrible business practice.

Rented a car for a trip to Kansas City. Got confirmation of my car rental for Jiquan China!! Huh?? Always showed that on site and in emails. Customer support? Nonexistent. Website provides no tel no, has a bot that can only understand simplest qs. Couldn't log in generally b/c the "prove you're not a bot" just kept asking same question no matter how many x answered. Infuriating. Finally canceled flight and car and went to Orbitz, which actually worked.

Worst experience ever. Was trying to book a flight for $2073 with the credit I had, but ended up paying $2684 just because of the delay agent took just to book the flight. PLS DO ME A FAVOR, DON'T EVER EVER EVER GO WITH EXPEDIA. I had the worst experience of my life. Not only with fare but with their service overall.

Updated on 8/3/2022: SCAMMERS! Follow up from my previous review: They “were issuing a refund for my cancellation”. However, the CC was incorrect. Not the one I used, have, nor have ever had. Contacted them. They argued with me. Continued to state that was the CC I used. I tried 4 different representatives to correct. Same answer. “We can only issue the refund to the CC you used to make the reservation.” Again and again I told them that was not my card. I had proof from my statement. They asked me to send a screenshot. I did. FOUR times to each representative. Each time, not good enough. They wanted to see my full statement. NO! I’m not sending them my full statement. All they need to see is the charge, the date, and the card used.

I bought airplane tickets from Expedia for me and family a few month ago to fly to NY and it was time to travel tomorrow August the 2nd, got a phone call from my brother in NY that they have tested positive for the Corona Virus so I had to cancel. I bought insurance and still Expedia gave me a hard time and it was a nightmare to deal with. They stole my money. I could not file with the Insurance either, Nightmare to deal with too, all crooks. I would NEVER EVER buy airplane tickets from EXPEDIA OR ANY SCAM WEBSITE EVER, go directly to the airline's website and get your tickets.

I booked flights for a trip to Europe thru Expedia. It was to be followed by a cruise, which has been planned and saved for, for many years. The Expedia agent misspelled my name. I contacted them and requested a correction. The agent advised he would contact the airline for approval and to wait 72 hours or 3 days. After waiting 4 days without a response, I called Expedia. They can/will not correct the spelling and I was told it is up to the airline. They offered to send an email to the airline. I was told to wait another 3 days. To resolve the problem, I offered to cancel the flight, (eventually I would receive a refund) and immediately rebook during our phone call. To do that, I would need to pay a cancellation fee plus an additional cost as the airfare had increased since my original booking - approx. $1000 in total! To correct their mistake. I refused and was told to wait another 3 days.

Following a booking cancellation a month ago, I am wishing to use my pending credit of 1420$. It turns out that I have had the worst experience ever with the customer service keeping on hold up to 2 hours until no alternative was offered. The second person has clearly mentioned that she couldn’t rebook me and my fiancé with Ethiopian airlines as advising to give her the flight details directly sourced from the website of Ethiopian airlines. No alternative was given. I mentioned that the airline doesn’t reply after many attempts. She sent an email. That’s it. I gave a timeframe of 15 days from Dubai to Paris for a round ticket. I even said that I am flexible with the time, dates and prices. Instead I am now with 1420$ pending credit on your website that I can’t use.

I purchased a vacation package from Expedia. I also purchased travel protection, just in case. Of course, something came up and I had to cancel my trip. While it clearly states, what is covered, it says, "Trip Cancelation." I canceled several days before the deadline. Yet, Expedia, refused to refund my money. What a bunch of scumbags!!!! I am now going through both the Better Business Bureau and the Dept. of Banking and Insurance. I highly recommend dealing with a different travel agency. Very disappointed!!!!

I booked a resort with the impression from the Expedia menu that the resort could accommodate a wheelchair and the grounds were accessible. After a 5 hour drive with 5 children, husband who is paralyzed and confined to a wheelchair and a dog we were stranded for 3 hours attempting to find a place. After being told by Expedia that the Doubletree by Hilton could not accommodate us I called myself and booked our own place. So unprofessional!!! Being told I would be called back and sitting in my car with my family expecting to be on vacation and left with nothing!!! Then to be told that you were not going to refund my money!!! **!!! I expect my refund and I should be compensated for my loss and aggravation and sheer stupidity!!! Get your act together!!!

I booked hotel reservations for a trip for myself and friends who were travelling to Scotland. These reservations were made many months before our trip (January for July trip). Expedia asks for payment at time of booking and sent confirmations of the booking. When we arrived at the hotel there were no reservations in the hotels system, as Expedia had never sent them. After much delay the hotel found us what I would call a substandard room. My friends arrived later that day and their reservation also was not sent from Expedia to the hotel. The hotel offered a room to my friends in their attic that was around 90 degrees, and no air conditioning. At 10pm my friends had to go to another hotel. After significant effort we did get our money refunded by Expedia. I booked all of my other hotels at Booking.com. No money up front and all of our bookings were flawless (8 other hotel bookings). Never again with Expedia.

Worst outsourced customer service, cant understand. And no one ever knows anything that is going on. I have been trying to update name on a flight reservation, 5 days now, ridiculous. Every time I call I get a different story. Save your self the trouble and book direct with airline.

My flight was cancelled and needed to cancel the Paris hotel 1 day early. The hotel agreed but since booked by Expedia they needed to send a cancellation request. Spent hours on with their virtual assistant late at night and the next day called the long-distance number. The person on the call did not know how to do this and after 15 minutes we were disconnected and no callback. Called back and finally resolved. The hotel reservation desk similarly was calling Expedia. If something goes wrong Expedia is not helpful. I will never use them again.

Horrible service, long wait times, line disconnections, staff lacks expertise, bad advice, "legalese" approach forever hiding behind nebulous policies, not client-centric, and worst of all... they don't take responsibility for their mistakes, nor do they remediate fully. End result: you are bound to feel badly serviced, disappointed, and infuriated.

I booked my flight to the Philippines last year for July 19, 2021 via Expedia with the airlines AA and Qatar airways. There was a bad weather in Dallas w/c turned out I miss my flight. So ended up canceled my trip. Then, I been communicating the airlines and I was approved for refund and that Expedia are the one will process the refund because via third party. To cut the story short, until now I haven’t received a refund because Expedia will always say, will wait for the airlines for them to process the refund on their end. So, I contacted the airlines and the airlines said, the refund has been forwarded to the Expedia. So, Expedia is the one who will forward the refund to the card I used to booked. But until now, the Expedia doesn’t do anything, just keep pointing fingers to the airlines. It’s almost a year, I don’t know, when they refund me! I’ll never used this company anymore after 13 years of using this company in every booking I need.

I booked a bucket list trip to a safari in Africa through Expedia. On the day of departure our originating flight experienced a mechanical delay. As a result of this delay, we missed all connections and the safari. At the time of the delay, Expedia was no help trying to find a replacement flight. They said it was the airlines responsibility. Long story, short, Expedia has provided incorrect information in our efforts to get refunds from the airlines involved. As a result, we are to receive a credit from an airline we will probably never fly. Also, I'm at an age that I may never be able to attempt this again. My recommendation is to never use Expedia. I know I won't. Terrible service.

Booked a hotel in Spain and had to cancel due to testing Covid postive. I "protected" the trip. The hotel said they didn't charge me and I should get a refund from Expedia. Expedia tried to blame it on the "hotel" policy and that the hotel would not give me a refund. I sent the letter from the hotel to the Expedia Travel team several times. They're still blaming it on the hotel. I have protected trips in the past and have never seen refunds or credits from Expedia.

I booked a flight for three people on 06082022 with EXPEDIA.COM. I've been with this company and booked flights for over 15 years now. I booked this flight as always. I never really pay attention to who the airline carrier is because I trust EXPEDIA. NEVER had problems with them until now. Booked on 06/08/2022. Called to reschedule on 06/11/2022 because, I realized I booked it a week before I'm scheduled for a same day procedure. EXPEDIA stated they were not allowed to reschedule for FRONTIER so I had to call them. Contacted FRONTIER which was charging the full price for the flight I just booked. Rep told me they were only refunding me $236 in which I paid $1,300. I thought well maybe I should just cancel and do it all over again. NOPE!!! NO REFUND AT ALL! I Contacted EXPEDIA to give them the info since I booked through them. EXPEDIA directs me to claims. AIG/TRAVEL/GUARD/AON.

Expedia has ruined our anniversary. I will never use them again. My wife and I, looked to celebrate our 2 year anniversary. We have previously used CheapCaribbean.com, Booking.com, and more recently Expedia.com for our travel bookings. We found the Marigot Bay Resort advertised on Expedia as an all-inclusive stay. The advertisement showed all the popular amenities (Free Wifi, All Inclusive, Breakfast Included, Air Conditioning, Parking Included, and Spa). We continued to proceed with the booking. We decided to upgrade our room to the Junior Suite, 1 King Bed, Bay View. The details below the room was “Sleeps 2, 1 King Bed, Free Breakfast, Free Valet Parking, All-inclusive”.

I cancel my reservation on May 10, 2022. It is now July 06 and I still have not received my refund. I have called and called and all they want to do is give me the run around. Saying I need to call the hotel, which I have and they tell me it in Expedia to give me back my refund, will Expedia keeps telling it's the hotel's responsibility. I know Expedia puts that money on a virtual card and the hotel has nothing to do with it until check in. All I want is my refund. I shouldn't have to go through all this trouble to get my money back..Shame on you Expedia for ripping people off.

DO NOT book with Expedia. I cannot stress this enough. My husband and I were supposed to fly from Boston to Spain for our honeymoon. We booked both our flights and hotel stay through Expedia. We found out the hard way at the airport that Spain requires a booster if you got your vaccines over 9 months ago or a negative test. By the time we got our negative tests back, we had missed our flight.

I used Expedia to book a hotel room around noon on 6/23. They charged me $108. When I got to the hotel a few hours later, the hotel gave me a receipt for $79. Expedia's Customer 'Service' refused to handle the issue, telling me 'prices change'. Next time, I will call the hotel directly.

Made res. through Expedia for hotel in Moad, Utah for stay in June. When entered the hotel, they had notice that you may see a bug due to the creek in the back and the season for them. When we entered the room, there were bugs everywhere crawling the ceiling, walls, pillows. Called the hotel to change rooms and they said they were booked and they can't give a refund due to reservation through Expedia. They can only come and vacuum the bugs. It was a nightmare. Who wants to sleep in a room and pay 260 a night to have bugs crawling around your pillows, bed, walls window...

My husband and I are traveling internationally, and our son directed us to Skyscanner.com. SkyScanner shows you multiple flights. However, I, Mom, went through another company first, and they added excess fees adding up to over a $1000, and had a time-out feature, plus there appeared to be NO way to contact them. Thank God the credit card didn't go through in their 20-minute time count down. Because of that negative experience we, meaning I, Mom, decided to go back to what our son first recommend.

Expedia will not help with any problems. They say you have to talk to airline then the airline says talk to them. I had spent almost 8.5 hours on hold one day during my vacation between them and the airline and still have not been helped. Plus, the agents you chat with are not helpful and I have no idea how much time I have wasted on texting. So even if you purchase the protection, it's very clear that you missed connections because of the airline, and tried to resolve a problem for days and days beforehand through multiple platforms and countless people they won't even pretend to help. Maybe it's just my circumstances and to other people none of this would be a big deal. However, if you were delayed by almost three days getting to your destination and you want to reschedule your return flight they will not do it. If the airlines lose both checked bags they will not help. They won't even point you in the right direction when you ask what the procedure is.

Really bad customer service. Never give clear information booking time and after then we call they hang on all time. Their mistake in my booking but I have to pay $200 a bag at airport. Because airline don’t allow checks in bag.

Please don't trust Expedia in planning your vacation, expedia ruined my vacation that we planned after 3 years. I booked a hotel "La Malmasion boutique hotel" almost 2 months ahead of time so I got a good rate for my hotel, but the night before I could check in to the hotel I received an email from expedia that they canceled my hotel. I contacted expedia and they took no responsibility arguing that hotel canceled and they can't do anything, by then the hotel's price was so high that I could only find a hotel with lower rank and farther from the location of the first hotel with the price I paid 2 months ago. Later I contacted the hotel that had canceled my reservation and they said they never got my reservation from expedia and I was not the only case and it happened with a number of other guest.

Expedia advertises.. "Your one-stop travel site for your dream vacation." "Book your entire trip in one place" and "We're with you every step of the way." FALSE ADVERTISEMENT... BEWARE! On 5/19 my friend and I booked a complete vacation package for 4 adults/1 child through Expedia with flights and resort to the Bahamas leaving 6/12. While searching for airport transfers, we discovered Expedia had booked our flights to Nassau and our resort in Freeport. It was not until this time that we realized they were two separate islands!

Me and my bf had flights that went from the US to Paris, and then from Paris to Tbilisi. Our flight to Tbilisi got canceled so we asked for a refund on the canceled flight. Expedia refunded both flights without telling us. We didn't find out until we were at the airport because our ticket status was refunded. We had to pay last minute cancelation fees on our Airbnb, had already got expensive covid tests for getting on the plane, had to buy new tickets which were now double the price, and we were not allowed to refund our flight we had booked to replace the canceled flight.

Expedia booked me for a flight that didn't exist! All my itinerary from Expedia stated my flight was Fri June 10th. When in reality the airline doesn't even fly out on that day. The flight the airline had me booked for was Thurs June 9th therefore we missed our flight since we know we booked for the 10th and all our info from Expedia read the 10th. We never got any warning that our flight was “changed” (if that's the case) from Expedia or the airline. While they are refunding us I will NEVER use them again for completely ruining this trip for me and i hope no one else who find this review does either.

They straight up LIE about the total price of their packages to purposefully mislead consumers into thinking they are affordable. I put in my search details, they quote a total trip package, that says specifically a FLIGHT+STAY+CAR. All three options included in that price. It lets you pick you various hotel and flight, with certain options costing more but at least a couple $0 extra, so included in the total trip price. But when it comes to pick out car details, it only allows you to add a car with at least $80 extra. There are no standard options, only a car that is an additional $80 dollars. I tried talking to a rep named Krislyn hoping this was an error. Big mistake.

I wouldn't give them any stars if it's possible. I book 1 night hotel in Miami -GREEN SEAS HOTEL. Horrible people and hotel. I arrived to the hotel with my Expedia reservation and paid for it. The woman at the reservation desk asked me to fill out the documents. After I finished she said "you have to give me $50 cash." I said I paid already. I asked what for because we asked for $50 cash. I said I don't have cash so I offered my credit card and she said to me, "If you don't have the cash you can't stay," so I had to leave because I didn't have the cash. However, while I was there I sent an email to Expedia asking for a refund and Expedia said they can't give it to me because they couldn't get in touch with anyone in that ghost hotel -the phone purposely is not working.

Hi. We are a senior couple that often travel on cruises. Lately we cancelled all our cruises because we are sick and tired of the PCR PRE_TEST. We are both fully vaccinated and boosted, it doesn't make sense at all anymore! This is very tiring. Please review your policies and act accordingly. You are losing lots of clients.

I've used Expedia several times, and although I've had a few small problems here and there, I wouldn't say anything was awful, but all of that changed on my last reservation through them. It's pretty simple, I attempted to book a specific hotel, in a specific city, it showed it available, I made the reservation and thought I was done, only to find out Expedia ended up putting my in the same hotel chain, but an entirely different city I never entered or requested. When I noticed this error, I contacted their customer support to change the reservation, noting it was their error not mine, the city they put me I had never heard of, and didn't even know where it was. They flat refused to change the reservation or refund my money, saying there was nothing they could do, and wouldn't even acknowledge their error.

I made reservations months ago before the holiday summer rate hike through Expedia for June 4, 2022 and July 3, 2022 to July 5, 2022. Both reservations were cancelled by Oyo Coast River Inn without informing Expedia or me. I called the Oyo Coast River Inn one week before the first reservation to confirm and was told my reservations were cancelled without any explanation. I contacted Expedia since I never cancelled the reservation and had already contacted Expedia several times before to confirm the reservation which Expedia said is confirmed. Neither the hotel nor Expedia did anything to fix the issue that although I made reservations that were confirmed by Expedia, my family and I were left without a place to stay. I can't imagine how it would feel to show up and not have a place to stay on a busy summer holiday weekend. Such a nightmare experience.

I will never use Expedia again. They are crooks. They promised me a refund via their customer service virtual agent. I asked them if I could switch hotels on the second night of my trip to San Diego. Expedia told me that they could work this out for me and that I would receive my refund within 72 hours. That refund never came. I am at a loss after calling customer service and filing a claim through Paypal. I don't know what to do except warn people to be careful when booking rooms. I would've just stayed at the original hotel I was at if it wasn't for them telling me I could receive a refund.

DO NOT BOOK THROUGH EXPEDIA. I promise it is not worth the headache and financial risk as they will sell you insurance when they cannot honor it. I had booked a flight on Expedia for Vueling's airline and had purchased insurance for it. The events that followed suit were absolutely ridiculous. I 1st received a vague email notification from the airline noting of a change or cancellation. It provided a link to manage my booking which led me to their website. When I entered my booking code, it told me that I had to contact customer service directly to manage my booking.

BUYER BEWARE OF EXPEDIA! I booked a flight through EXPEDIA which I needed to cancel due to a certified medical issue. When I called Expedia they told me I had to contact the Airline they booked through directly, Vueling. I spent $100 calling Vueling internationally. Vueling said I had to contact Expedia and so the ping pong match began with HOURS of frustrating phone calls getting NOWHERE. I came to learn that Expedia had actually booked the trip through a company called LAND, which I have never heard of. I was then told I had to contact them. This unknown company will only give me a "voucher" good for a year and now I I am expected to book travel with a company I have never heard of nor do I feel comfortable using for an international flight.

Expedia advertised a property in Rome, Italy, as a hotel. It is not a hotel. I asked to cancel the reservation. Expedia states that they will take 10% of the reservation fee for cancellation. They will not acknowledge their false advertisement. Neither they nor I can even contact the property, however, they maintain that the property will not issue a refund. Quite simply, this is fraud. Expedia has no interest in taking care of its customers. I will NEVER use this service.

Expedia INTENTIONALLY cheated me. I used their site to reserve a room at the Red Lion hotel in Pasco, Washington. Just before I pushed the pay button a warning appeared that the purchase was "not refundable". Since I needed the room that night and all the other hotels in town were filled up I didn't hesitate to go ahead with the purchase. What I didn't realize was the hotel was already filled and Expedia immediately CHANGED THE DATE of the reservation to another day so that they could take my money. I never authorized such a change. Why would I reserve a room on a day I wouldn't even be in town?

I received an email from an @chat.expedia.com email address with a valid Expedia itinerary ID saying my flight was cancelled and directing me to call Expedia customer service. I did and it connected right away. That is where the good stops. The agent asked for the itinerary ID, I gave it. She put me on hold for 4 minutes to look it up. When she came back she said I told her why I had called. She said that my return flight didn't exist. I gave her the booking ID and the airline confirmation code. She couldn't find it so I checked the airline site to confirm it. I told her it was there. She said that the airline had sent the email and I should call them. It is from an @chat.expedia.com email. She said, "The airlines do that." I said, "It gave the Expedia customer service number..." "Yes, they do that."

I had a hotel stay reservation for 4 nights that I needed reduced to 2 nights. I got explicit, documented specific advice directly from an Expedia rep to pay the hotel for all 4 nights and subsequently submit a refund request and Expedia would refund me for the 2 unused nights (which I actually paid and stayed at a different hotel). I did EXACTLY as instructed, and now after nearly 2 months and 10 conversations with other customer service reps, I still don't have a refund because now all of a sudden it's dependent on the hotel giving Expedia a refund for my early checkout. This was never explained to me, never part of what I was told, I was told it would be a frictionless refund experience. I was even skeptical of this approach so I asked multiple times on this (again, documented) chat conversation and Expedia rep assured me it would be no problem, no questions asked.

Don't waste your money buying the price match promise. They don't honor it. Bought airfare to Cancun in October, 2021. Purchased the price match guarantee. They say they check to see if the flights your purchased decrease and they supposedly honor the lower price and issue you a refund. They evidently do not do this as I found our exact flight schedule cheaper before our flight date, It was even offered on the Expedia website. When I confronted them about this, they refused to comply. Terrible customer service. Orbitz has my business.

I purchased the flight tickets from Expedia on February 9. With the flight, I also purchased flight protection. My flight has been canceled on May 4. They gave me 2 options: 1. They can help me to find an alternate flight. 2. I have to cancel myself and receive an airline credit. Interesting why do I have to cancel myself, if Expedia canceled on me!!! Anyway, I called Expedia for a refund and spent a whole day on the phone. The CS rep told me that they would refund me the airline ticket cost in 7 - 8 weeks, but not the flight protection. They refused my refund because I can only cancel within 15 days, but in my case, this is not me who canceled the flight and in my case, I can't even use this flight protection.

We had a rather unpleasant experience booking a flight. When I choose a flight, I am NOT expecting the prices to DOUBLE within a few minutes of me checking out. A company this big should be able to guarantee the price they advertise for more than 30 seconds. This feels like people are being exploited because they get stuck with a flight that they had carefully chosen and agreed on with family and friends and then panic and agree to buy before the price rises even more. That's why I had stopped using websites like this before but my husband had credits we had to use. However, this didn't even work. It showed in the beginning that it is applied to eligible flights and that was it. Doesn't show which flights are eligible or what to look out for so we could only assume that it was applied to the ones it showed us (why would it even show us ineligible flights if we clicked using credits without clearly labeling it, right?).

Had an absolutely horrible experience with Expedia. Will never use the again. My Malaysian Airlines flight was moved by 24 hours. Got an email saying I would get either a refund or flight credit if I cancelled. Called Expedia who confirmed verbally that I would get flight credit. Cancelled the flight. Waited 3 weeks, then when I contacted them they told me the ticket was non-refundable and I would get nothing back.

Customer service for resolution is less than satisfactory. Very poor actually. I have placed several 1st class airline tickets through Expedia. Today was the same but ended up so much different. I booked a flight that required a connection flight. Like most places I go, I typically have connecting flights. From my origin to the connecting flight I received my 1st class seat. On the connecting flight I was given an economy seat. When I spoke to Expedia, they said "Sorry, in your small print it says this can happen" and yes, they stuck to this. This is the amazing piece. I paid for 1st class, do make a few extra dollars, literally they made $154 by placing me in economy. I imagine they do this many times a day, which can add up to a lot of "scam" money.

I have been trying to use a coupon worth thousands of dollars for another booking and I have to admit I wasted many valuable hours on the phone with these dishonest and incompetent people. I wrote a letter to the Washington State Attorney General complaining about the unethical business practices. Expedia promised they will fix the issue but nothing has happened. The operators from India are extremely fake with their attitude and I have never seen them helpful on any issue. This company can do a simple online booking but once things go sideways consider your money stolen. Every single time you call them you will be starting from scratch and there are no notes or messages in their system. I have reason to believe that this is by design. Only the state attorney general's office can bring this dishonest enterprise to justice.

BEWARE: (Please take time to read before booking through Expedia). I am a long time customer who will be completely withdrawing my business, regardless of travel points. I have booked travel with Expedia for many years. I travel for work and Expedia seemed to provide a simplified platform to book hotels, cars and flights in one go. As of the last few years, it has been increasingly difficult to resolve issues. If you travel often or for work, you will understand what I mean. When the customer is more informed and capable than the customer service, and the customer is having to resolve the problem between hotel or airline while customer service stands by in confusion, this is a sign of an incompetent and sloppy business.

On March 25, 2022, I planned a long weekend trip for my wife and I. I made the reservation through Expedia and when I was booking the trip, an option appeared for Travel Guard Hotel Booking Protection Plan. There were all kinds of benefits listed and for only $24.95, it looked like a no brainer. Well, a few days before my trip, I had an employee come down sick and realized I was going to have to work the weekend I had planned to be gone. I called the hotel I was going to stay at and was told there was a no cancellation policy and I could not get a refund.

I never thought anything bad about Expedia until I actually dealt with them. I booked a car and needed to change minor details. Expedia booked me with Dollar. No one at either business could simply change the pickup and drop-off times. Expedia told me to cancel and rebook and I would get a full refund. Not so. I had to spend considerable time getting my refund. After I was told I'd get a full refund because they could not help make the minor change. I got $3.84. That meant searching through Expedia's website. Eventually I spoke with a really nice young woman who secured my refund. I never thought making a minor change would be so unpleasant.

Unethical, zero empathy, zero customer support, predatory booking and horrible refund policy in light of the pandemic that was raging just 5 short months ago. That just scratches the surface for this miserable excuse of a company. I've been a long time customer of Expedia but, I'll no longer be booking ANY travel through them ever again. In short, we had a trip booked and when the COVID Omicron variant spiked we opted to stay safe not take our planned trip. I requested a refund through Expedia on a car rental and they referred me to the car rental company. After going to them, the car rental company stated they could not provide the refund because Expedia had bought a wholesale block of car rentals and that matter of refund would rest with Expedia.

Paypal had a link to Expedia to pay for flight with paypal, but paypal never came up at time to pay. I asked expedia csr if I can use paypal to pay for flight. They should know that, but when I called expedia the csr refused to answer the question & rudely hung up. So I went to chat. There also it was evident that they don't know their own systems & took almost an hour, but they didn't know either. Paypal csrs were also useless.

I bought a refundable airline ticket through Expedia. It was a ticket for travel within Brazil on GOL airlines from Sao Paulo to Maceió. Due to COVID I had to cancel. I had a $464 credit with GOL. I called back less than a year later to rebook and looked at the prices on the Expedia Website. No matter what price flight I picked, it was costing me $464 more than the price of the ticket. I looked at expensive tickets, cheap tickets, and all sort of prices just to make sure. Every ticket I inquired about they quoted me $464 more than the listed price on their own website. Bottom line, they were not going to give me a refund. They scammed me.

Booked through Expedia in March for June 17th at the Radisson Hotel Montreal Airport. Just got an e-mail that I cancelled, I didn't. Called the hotel, they said they have no idea, talk to Expedia. Called them, they said that Radisson cancelled it. Reason ended up being the hotel didn't have the room, miscommunication. LOL, most likely they could get more money and dropped us, since it's the weekend for the F1 Grand Prix, the reason we booked it. Anyway, long story short, Expedia apologized, waived the $32 cancellation insurance and gave us a $25 coupon... Are you kidding me???? I told the agent, that's it? She said pretty much yes. Never using Expedia or Radisson, unbelievable. Imagine planning something like this and then they just outright cancel it and not try to fix it and make it right for the consumer. Very surprised, frustrated and in shock that I am experiencing this through a company as large as Expedia. Consumer beware.

This is company is the absolute worst traveling company to ever deal with. Just remember they are just a middle man for your travel plans, and will never take any responsibility for any problems that occur. My first experience was when my fiancé used them in 2014 on a trip to Europe. We were stranded in France at the airport for 14 hours because they didn’t book the flight correctly. We got engaged in that day and was a total disaster.

I needed to cancel my hotel reservation because firstly I reserved a room with a bathtub which I need for a disability I have and they changed it to a room without a bathtub and then after that my flight was cancelled by the airline so I couldn't stay at the hotel anyway. Expedia kept giving me the runaround about the refund. They say it's up to the hotel to approve but I contacted the hotel weeks ago and their third party department said they approved the refund and contacted Expedia to process it but that Expedia would not reply to them and yet when I contacted Expedia they kept claiming they never got any messages from the hotel despite all evidence to the contrary, multiple emails from the hotel department with contact info and everything.

I have used Expedia for years with no problems. However, recently, I went to book a hotel room for June in Maine for my daughter and I. The site kept requiring me to repopulate the search terms over and over - when I would hit to go back as I was trying to price out options. Because of this, I ended up paying for a hotel room on a day that I was not there nor intended to be there and can find NO way to get in touch with a rep to fix this error. Horrible service - get BOTS who can't figure anything out. I will never use Expedia again. Spent the money for a wasted room.

I made a simple error with dates for my booking. I was told that I would get a refund. This was back in March. It’s now April almost May and still no refund. I will never use this company again in life.

I have been an Expedia customer for over 20 years. I not only used them for my personal travels but also used them for my business. Except some glitches here and there, I was moderately happy with their service. That was until three weeks ago. I booked a hotel through them for a tenant at Stayable Suites, St. Augustine. When the tenant arrived, the hotel staff was so rude and insisted for a $100 deposit before they could get in to their room. With no money at hand, they called me and I in turn called Expedia. After so many hours of trying they were not able to help and I end up putting them in another hotel.

The airline cancelled my flight twice included re-booked. I finally want to cancel and don't believe in this airline anymore. Expedia charged me $200 for cancellation due I don't want to re-book with them. Will never touch this company again.

Expedia refused to refund me for a canceled flight (pandemic reasons). Instead they gave me flight credits with an expiration date during a pandemic when travel was ill-advised. I asked for an extension because I didn't want to travel during a pandemic time. Instead, they misdirected me to American Airlines to resolve the issue – AA responded after the expiration date and directed me to go back to Expedia for an extension. CONSUMER BEWARE – My travel credits are gone and so is my money. Thank you for stealing my money with bureaucratic delay tactics – well-played, Expedia and American Airlines. NEVER doing with Expedia again.

The only reason I put 1 star is because I can't put 0. They refused to give me a refund of over $300 for a flight I cancel about 10 hours after booking. Terrible customer service. You are better off just booking directly with the airline. Thieves I repeat!

I booked a trip for my husband and I to Spain. I spoke to a representative with Expedia on March 31 to confirm that my spouse could use the return ticket home as he had to fly there for work a week before our trip and would not be on the departing flight. I was told this would be no problem and to call back within 24 hours of my flight to cancel his reservation and get a partial credit. I did just that and was told he did not have a ticket home. I then asked a manager to call me back which was supposed to be 2 hours later. They called back 26 hours later and the representative did not offer a solution but wanted to tell me the policy and argue with me.

We needed to book a hotel room in Tennessee and a rate was posted by Expedia which seemed very good except that the rate was for a month ahead, and we needed a room that night. Not realizing our mistake we turned up at the hotel and then discovered our mistake.. We made a fresh booking for that night. We explained the situation to Expedia and were told they would refund our money. They never did.

I booked a flight YYZ to FRA for June 16 and as soon as finished booking (paid and confirmed), I remembered that I will not be able to travel that week and tried to cancel the flight with no luck bouncing between Expedia and WestJet (more than 10 calls), still no luck. Not even sure what the next step is cause WJ is telling me to contact Expedia and vice versa. For Reference purpose Expedia Case# is **.

Travel Guard is an insurance agency used by Expedia. The underwriter for Travel Guard is National Union Fire Insurance Company of Pittsburgh PA. Cruise line canceled the cruise. Flights were canceled. Insurance decided not to cover the cancellation.

I booked with Expedia and paid with Expedia. Air Asia cancelled the flight. Not my fault. I tried to get a refund and it's my right to do so. I called Air Asia 1st, they said Expedia has to refund you. Ok that makes sense. I called Expedia they said Air Asia has to refund me. Ok, now I'm getting mad.. I called Air Asia and the same game!! Easy to take my money but when there is an issue they will not give me back my money.. I work hard for my money.. Please do not use Expedia!!! Scammers!!!!

Never use Expedia or any other travel site - GO DIRECTLY to the airline, train, hotel or whatever travel site you're looking for. Expedia says "You have to go to Qantas to get Credits expiration extended" and Qantas says, "You have to go to Expedia because that is where you booked the tickets." Plus the fact that you have you have to pay more to rebook the same flight like others have said is highway robbery. And don't we all love the extremely LONG wait times just to get someone on the phone - this is crazy. Is there no Government agency that can monitor this? Whatever happened to consumer protection?

After changing a flight with a customer service representative that assured that the same flight could be taken on a different date, we had to wait a week to get the new tickets and it turned out they had reduced the booking class. For medical reasons, I cannot take the new flight and only found out by chance after looking at the new tickets. Their customer service has not been helpful and quotes internal rules - this is completely intransparent and borderline scam. It appears we cannot do anything - except cancel the entire flight at a cost and book with increased prices. This is completely unacceptable and I will make it my mission to discourage people from using this awful service - Why use a travel agent in the first place if you get treated worse than by the airline itself?

Last year I booked a trip to HI so my daughter could visit her grandfather. As a result of a Covid spike we canceled assured that we could rebook this trip. I have been trying to rebook this trip since February and have been stalled, stonewalled and lied to by each agent. First I was told I could not rebook because I had to pay additional fees which varied based on the date I chose to fly despite the ticket being $200 cheaper. Then I was told the flights I wanted were unavailable because they were with a partner airline and Expedia would not book with the partner or honor the prices the airline had online. Then I was told a manager would contact me and that never happened.

In searching for a hotel on the Oregon coast, I saw Expedia (I thought a trustworthy site) advertise the best price for a hotel. I signed up and used their website to book. At the end, I was paying 3x's more than the advertised price. OK. I'm committed and the booking is for a special occasion. So I booked and paid for. I went to look at the itinerary, and the website said 'there's a problem'. So I chatted with a customer service rep and she confirmed the reservation was there. But all the links through the website, email, and text to the itinerary continue to say 'there's a problem'. When I continued to report this in the same chat with Expedia customer service, She said she would just cancel the reservation. OH no! That was not what I wanted. I just wanted to see the reservation confirmed through their site and for the itinerary links to work. I'm still waiting for this to work.

I booked international flights through Expedia and the first (domestic) connection flight was cancelled due to weather. Between my husband and I we had over 4 hours of time with Expedia staff on the phone and at the end of it all we were left to book new flights (through Flightcentre) out of pocket. None of the people we spoke to even knew the flight was cancelled. We were put on hold adding up to over 3 hours while they were trying to ring the airline with no luck. The one woman I talked to was so poorly trained that she just read things off a screen to me with zero context to my situation. I had to explain airline policies to her at one point. She did not have a clue about the most basic travel information.

I booked a round trip ticket with Expedia and on my flight back, I was not able to do my online check-in with the airline. After calling the airline to find out why? I was told Expedia never ticket my return flight ticket. So we didn’t have a ticket to come back just a reservation. I contacted Expedia and after more than 6 hours on the phone all the agent was able to tell was that I needed to get a new ticket and Expedia will refund the full amount of the new ticket wishing a week of emailing the receipt.

Be very cautious of booking packages. If it is a rental, many times it will fail when booking but only the flight. You will get stuck with a rental with no flight and they will not help because they can't see it. They said it is VRBO booking directly when you are clearly on Expedia.com. Happened multiple times to me. When I talked to them they blamed the problem on me at first accusing me of directly booking somewhere else, then admitted it was them and they could do nothing to help me and I was stuck with the VRBO charges/reservation and no way to get the flight at the price they showed. An error will pop after you hit book that will say booking failed try again in a little while. It doesn't actually fail so be careful before they stick you with a place to stay, no way to get there and no help. If you want them to help they will charge you more for flights than they showed you.

I booked a two-night stay for my husband at Days Inn, Yuma AZ through Expedia. He did not need to stay the second night so I requested a refund for the second night. Neither Expedia nor Days Inn refunded the unused second night's stay, each saying it was the other party's responsibility. In addition, when I tried to post my review on the Expedia site, it was not accepted. My review was factual and I followed their review guidelines. This experience has completely soured me on using Expedia in the future and I will use other travel sites instead. It's embarrassing that Expedia has such poor customer service. How much easier it would have been to refund the $120 and gained my loyalty for future bookings.

Very poor customer experience. Overcharge and lie about their pricing. Tried working with them amicably to correct the problem but they are refusing. Offered them clear evidence which they chose to ignore to make a few extra bucks in a dishonest manner. Look elsewhere when booking your next stay.

I have been trying to get a refund for months with Expedia and I actually gave up back in Jan/Feb and told myself I can use the airline credit that I got from Expedia and pay a little bit more to get another round-trip ticket to go see my family. However, today Expedia wants to charge me an extra $418 on top of my credit to buy another ticket. That is about 50% of my airline credit, a total rip-off. Back in January, when I called the airline, they said it was Expedia's responsibility and vice versa. The back-and-forth nearly killed me and now we're back in the same spot. The agent I have spoken to on the phone today sent out an email to the Asiana Airlines requesting my refund. Only to find out that she sent it to the wrong office, not the one in the US. Actually, that's not even the only mistake.

I was going to Calgary for my Nephew’s wedding. I booked my flight MONTES in advance. Few weeks before the wedding they cancel the flight to Calgary and gave me another choice which was not that convenient but I took it. Couple weeks before the wedding I realized they have a more convenient flight but they refused to change. On the day of the flight I received another message that they changed my flight again and I had to find an alternative so I wouldn’t miss the wedding.

I reserved a domestic car rental 2/22 for 4/3/22. I have spent 10 hours canceling and trying to get my money back. There is no way to reach corporate or any Department. There are no phone numbers for Departments. Agents can't disclose their ID's. The car was canceled after two, not one long calls. Since March 14, and hours with agents, Expedia only gave me a partial refund, minus the ridiculous 50$ fee. They effectively stole 100$ of my money. I will reach out to an ombudsman or attorney as this issue cannot be resolved by me. Dated 3/26/22.

Expedia’s use of prepay with $50 cancellation fee as default is deceptive and I will never recommend Expedia to anyone anymore. Change your policy. Orbitz policy. Free cancellation. Lock in this price today, cancel free of charge up to 6 hours before pick-up to get 100% refund.

I was trying to book a flight for my Grandpa's funeral. I tried to book a flight and paid for the cancellation insurance. It said I could cancel for unforeseen circumstances. That being said, the app said that the transaction didn't go through. So the next day I had my girlfriend buy me a plane ticket. I then realized one of the first plane tickets did indeed go through. I accidentally had two tickets because one did go through from yesterday. I called them up and asked to cancel. I told them the situation about how I accidentally double-booked. They said that wasn't a legitimate reason and would have to go through insurance. The insurance told me that they weren't the ones to be able to do that so I had to go through Expedia.

I paid for insurance for my flight, and then it was cancelled by the airline. I then went into Expedia's chat, where it took them a full HOUR to tell me they need to call me. I have now been on the phone with another person for 20 minutes, who just told me she has to put me on hold again. The Expedia team has told me they cannot call me back once they have found a solution - I can only hold or hang up and start all over again. EXPEDIA INSURANCE IS CLEARLY A SCAM.

Do not, under any circumstances, use Expedia. We had to cancel flights at Christmas time due to Omicron and were given flight credits. When we tried to redeem them on the app - in January, for travel in summer - it only allowed for one-way bookings. When I logged into the desktop version, it has the same problem. Turning then to the chatbot for help, that is also thoroughly useless. If you want any hope of actual help, you need to ask for a live agent (not that you can speak to them - it's still on chat). So having worked out where we want to go and when, I have spent no less than three hours (literally) online only to be told the 'fare base' rules for our flight credits don't allow that. When I asked "what do they allow", all the agent can say is "pick a different date or destination" (which is not an answer to the question). In sum, no one is able to help you. This is a catastrophically horrible customer experience. Avoid this company like the plague.

I had put my address as my location at the time to look for a hotel to book. Expedia website ended up providing me with a hotel option which was in a different state (5 hours away). After accidentally booking this hotel, expecting it to be close by, I immediately called up Expedia to have this canceled and refunded. I spoke to 3 different representatives on 3 separate occasions for this and was promised a refund each time, which I never received. Not even one single email to state that the ask has been acknowledged. This is horrible customer service for a mistake made by the system which Expedia should be taking responsibility for. Luckily, on the fourth call, I was finally helped by a gentleman named Reiner ** who was able to fulfill my request. He was of great help and acted quickly.

Of the reasons that you may have heard to avoid booking your vacations through Expedia, let me give you one more, All in all, after 3 attempts to resolve this with Customer Service, I would suggest avoiding Expedia in any of your travel needs. Whatever ease you think you get from searching everything in one location, you will pay for 10 fold if something goes wrong.

My family and I rented a car through Expedia for when we landed in Calgary which was supposed to be with us for the week as we drove to Vancouver and planned to drop the car off at the Vancouver Hertz location. Instead, on our second day with the car - the BRAKES of the car failed while I was driving with my husband and two children! We luckily managed to bring the car to a halt on the side of the road and attempted to call Hertz roadside assistance which instructed us to leave the car and taxi to our hotel while they arranged to tow it.

Beware! My original flight March 2020 cancelled d/t Covid. I was issued credit of 188.00 to use towards future airline purchases. So I finally found a flight, had an additional monies to to cover the cancellation insurance. (Plan to use every dollar/cent of this credit). Plus cancellation insurance is a cheap buy for this flight, so I purchased. However here is the buyer beware!!!! Found a charge on my credit card from Expedia for cost of insurance, why am I getting a charge to credit card when I had enough credit to cover insurance??

You guys charged my card for a hotel and never sent me a confirmation email, I called with my card number I used and there’s no history of my booking. Like how? And it’s impossible to speak to a representative. I will never use Expedia again.

We had 4 vouchers for overseas airfare from March of 2020. When calling to book a new flight, I was told the cost of the tickets now was more money than my voucher. That was fine. I paid the additional fee. However, I was charged and had only 1 of 4 tickets. This is third day in a row where I have called them and spent hours on hold. They have charged my credit card 3 times and I still don't have 3 of the 4 tickets to London. The agents routinely drop your call and don't call back. This is a complete scam and at this point I believe I will seek legal advice about their practices. When I called tonight, they said they need my credit card to "reinstate" the tickets. What an absolute scam.

I give them a 1 star due to the nice greeting and customer service I received on arrival. The hotel is in a great location to the theme parks. However, my room was infested with bedbugs. We are bitten on face, arms, legs, belly, feet and back...Hell all over our bodies. I'm so embarrassed because my family is walking around in public scratching our bodies ...amid a pandemic. You could imagine how people are looking at us. What the actual **!! I wish that I would've read the reviews first. This has put an inhibiting effect on my vacation. I called the front desk and they sent an inspector to the room (3503). They changed my room in the same building but a different floor. Now, I turn on the light in the kitchen light in the new room and roaches are in the kitchen.

I had scheduled a trip in the height of pandemic and couldn’t travel in 2020. Went to use my travel credit finally traveling March 25-April. 1 only to be told my credit expires March 31. Really. You can’t extend it 24 hours. Can’t even get anyone at Expedia to discuss it with me. Disgusting.

We booked in yr. 2019 via Expedia to travel Europe. Due to Covid, they gave us the Credit for our amount $1500. After asking so many times, finally they gave us letter that Credit is good until yr. 2023. Now, time to book, and Expedia told us they can't book via British Air, because they are controlling the entire ticketing system, so our case went Higher Up in Expedia, while fare were getting more and more expensive, up to $150 per ticket x 3 people=$450 UP besides our Credit. NO Way you can talk to Expedia nor you can use their automated system. Keep telling you have no credit. Luckily we had letter -thank God, otherwise we would have lost our $1500 money.

We booked a hotel in Costa Rica through Expedia. We arrived mid day and the hotel took our luggage. We were told over the phone we could check in early but soon arrival that wasn’t true. After a couple hours at the beach it was time to check in and our room still wasn’t ready. The hotel also assured us that our luggage would be brought to our new room. Four hours later the luggage was still nowhere in sight and we had a hard time getting a hold of the front desk. When we finally did they assured us it would be right up within 30 minutes and we waited in the room without our bags still.

Expedia is very good for booking a simple trip that does not change. However, our airline cancelled one of our legs and tried to put us on a 6 AM flight the next day (thus leave home at 4AM). We paid extra to get convenient flying times and the airport we use (an hour away) has tons of other flights to our destination besides the 6AM following day flight. After wasting 45 minutes on the phone with 3 Expedia employees (none of whom had a reasonable ability to speak or understand English), I came to the conclusion they couldn't or weren't going to improve my issue. THEY SHOULD HAVE TOLD ME THAT, CLEARLY IN PLAIN ENGLISH AT THE START OF THE CALL! I then called the airline directly to get this improved. The first thing they said is "sorry, you have to get this fixed with Expedia". After begging, the nice lady, who spoke English fine, was able to change our flight to a more reasonable time.

I purchased insurance for a trip I planned for Florida (car, hotel, airline). It was called "trip insurance" so I believed it covered the trip if there was a problem. My dog began having cluster grand mal seizures which required extensive care & monitoring with medication needs 4+ times a day. There was no one who was willing to be a sitter (hired or family) secondary to the responsibility. I obviously had to cancel as I had no other choice. I filed an honest report with the insurance company and was refused a refund. Now I know I should have said I was exposed to covid or some other lie! If a person purchases TRIP INSURANCE, you assume it will cover you if you need to cancel. IT DOES NOT! Don't waste your money! Myself, I will never shop with expedia.com again in the future. I have used them for 20+ years but will never use them again. This insurance is a scam in my opinion.

I book a flight, all was good, on my return flight got text updates, even one saying my flight was delayed. When I went to get my boarding pass, I was told my flight had been canceled by Expedia, since you can't call them. I had to pay double my original price just to get home. When I finally found a number for them they took my info and never got back with me. When I told a friend, he said expedia does it all the time, next time I'm booking directly with carrier, someone with a phone number.

On November 26, I stayed at Holiday Inn Oceanside in Vero Beach, FL. The room was totally unacceptable, but the hotel rep and manager said that I'd have to talk to Expedia to get a different room. The info stated that my room was "poolside", but it was impossible to see the pool from the room and it was nearly impossible to see anything IN the room due to the dark walls, dim lighting and fact that no light came through the only window because it faced a solid wall. Opening the door didn't give any more light, either, because it also faced the solid wall.

We missed plane because of COVID. Per Expedia we had credit and once I was ready to use credit it magically disappeared and I no longer had credit. I was told I was getting refund twice and never happened. THIEVES!

A no-return flight was purchased via Expedia to travel from London, UK to Vancouver, Canada: departure 30/06/2021. Expedia cancelled one of my flight tickets on 27/06/2021. My mother paid extra money to put me back on the same flight. On 29/06/2021 she received another notification which noted that one of my flights in the itinerary was cancelled again. When I called to arrange something, they were confused and said the flight itself was not cancelled, but my ticket was. Expedia customer service could not tell me why and suggested I contact Air Canada, who then sent me back to Expedia, where I managed to get put back on the exact same flight after having to sternly refuse to pay the extra $1000 they requested.

I booked a flight and car reservation through Expedia. I was charged an extremely high baggage fee by the airline because I didn't add baggage at the time of the booking. Since I booked through expedia and not directly through the airline, I had no idea of this excess fee and expedia made no mention of this. Meanwhile, my car reservation was cancelled by Avis a mere 12 hours before I was supposed to pick up the car because the location ran out of cars. Avis didn't offer me the same rate at a new location because they said I booked third party.

I have been using Expedia for 12 years but now Expedia is implementing a new policy. You start making your reservation for flight, hotel or car rental and during that process they show you a total amount (how much is gonna cost you) but before you start with the payment they send a message saying this: "We hate when this happens. The price of your trip has changed from $630.81 to $1083.40. Rates can change frequently. Book now to lock in this price." So whoever created this new policy is totally nuts. You are gonna lose clients who has been loyal for years. Anyways this is unacceptable and authorities should do something on this matter. Expedia is scamming people and wasting everybody’s time.

After booking, and purchasing insurance for the trip, we needed to cancel the which was set for over two months out. We contacted the hotel and were told there would be no penalty for cancelling, but we would need to execute through Expedia. When cancelling via Expedia, they also cancelled our insurance without our consent and informed us there was no refund allowed for our reservation. We immediately escalated and placed numerous calls to their noted customer service, where a standard policy statement of no refund was restated. We placed a dispute with our CC company as well.

I rented a car in Mexico from Expedia website. When I was in Mexico the rental company scammed me for almost 3000 euro. My worst car rental experience. I contacted Expedia several times afterwards and complained about what happened. Every time they told me they will follow it up. But so far, after almost 3 month I do not have an answer from Expedia. Terrible customer services. Will never book anything via Expedia anymore.

Just had the WORST experience with Expedia. I purchased the protection plan when booking my trip, and unfortunately a couple of days after booking my trip (and 10 days before our trip) I got sick and we had to cancel our trip. Called Expedia (1.5 hour hold) to say we wanted to cancel and get our refund (because, protection plan) and after they called the hotel and airline the Expedia representative asks if we also want our insurance plan refunded. My husband was confused and the guy made it seem like we were supposed to get refunded for that too so he refunded it (AKA - HE CANCELLED AND REFUNDED OUR PROTECTION PLAN and then tried to say we couldn’t get anything refunded because they cancelled our protection plan!!!!).

Rebooked a flight through Expedia, paid a little extra. I got the confirmation through Expedia. Day of the flight there was no ticket found anywhere. Expedia said they’re not responsible. Wouldn’t answer questions. So we had to buy another ticket with my mileage.. Out $1800 + mileage for the ticket. Not purchasing through them anymore.

Recently, I purchased a package to Jamaica but had problems securing a covid test in time to make my flight. Jet blue was very understating and allowed me to change with no additional charges. However, we missed the first two days of our trip. When we returned home that morning, I immediately called EXPEDIA. They told me that they have to contact the hotel to get any refund or waiver of charges for the two days. Over the course of those two days, I spent numerous hours on the phone with EXPEDIA and spoke with 1/2 dozen agents to no avail. When I arrived at our hotel, they said that they don't make adjustments after midnight of the original day of travel. Bottom line EXPEDIA is useless and caused me over $600 to stay two more days. Believe me I will never use EXPEDIA again.

I purchased trip in December with Cancellation Protection. During trip family member got covid and ended up in hospital. Worked with agent to do cancellation and agent stated that we will receive flight credit. No record has been put under my Account, although there is section about airline credit. Agent gave me ticket number instead to use it and said I have to book using agent. Tried to do it since Saturday and their system has technical issue for 2 days now. Got disconnected few times, every new agent I have to repeat story and every agent had their own version what can and what can't be done. Overall, everything works when they need to take your money, but get back what you paid for is impossible. Awful company and certainly it was last time I am using it.

Expedia does a good job in finding the deals for hotels. I booked a hotel and found out immediately that I had chosen the non refundable option instead of the refundable option by mistake. I emailed them right away and let them know that I made a mistake and that I wanted the cancellable option instead due to the uncertainty due to Covid. I then got a text message from them and again asked that they cancel immediately as I made a mistake (buyers remorse). The response I got was that it was being taken care of.

Very bad experience and absolutely unhelpful customer service, still trying to get a refund and complain. I booked car rental and car insurance through Expedia, when I turned up to pick up the car, the car rental company said that they do not accept expedia insurances and asked to leave a deposit for 14000$. Of course, I did not want to do that, but they provided no other choice. I had to leave without a car and my holiday has been ruined. Never again will book through them.

PURE FRAUD! They sold me a hotel that was closed and out of business. They then refuse to give me a refund even though they sold me a hotel that no longer exists. I had to file complaints with FTC, BBB & attorney general's offices. Also did credit card chargeback. Shame on Expedia.

Expedia cancelled my international flight due to flight changes in July and told me that I am eligible for a refund which I will receive within a month. I tried calling so many times but never made it to the customer service rep after hours of wait. Got them once 4 months later and they promised that I'll get the refund in 10 days. Nothing! Got them on the phone again and they said we are gonna re-queue it so it makes it to me within 10 business days. NADA! Nothing. What a joke. This is serious fraud. DO NOT BOOK with Expedia, they didn't help me find an alternative. I had to make my own arrangements during the pandemic (international travel) and NEVER got the refund I was promised. WILL NEVER BOOK AGAIN if this continues.

Issues remain after 2 yrs... multiple calls in to Expedia and EVERY SINGLE TIME put on hold and DISCONNECTED after HOURS. Yesterday it was 4 hrs and 2 minutes before disconnection. Our flights were cancelled as trip was April 2020. Expedia has stolen $5K CDN and won't do anything to make it right. Sometimes better deals but won't ever book to save $100 again because if something goes sideways you are left with nothing from Expedia. **Luckily for us the airline will honor with a credit. This is due in no part to any assistance from Expedia. Thanks WestJet for doing the right thing.

Expedia is good for finding deals and packages, but if there is a reservation issue, they do nothing. I am in Expedia booked hotel, with a bed that is way too hard (hurting my shoulders and back) and with pillows that have been around for nearly 20 years (meaning there is not much life left in these things.) I ask the hotel about cancellation and they say that I have deal with Expedia. I contact Expedia and request that they check me out and put me in another Expedia property. They refused. They said I need to call the Front Desk and complain. Every bed in this hotel is going to be the same. I can't imagine that they will want me sifting through 10's of pillows to find a few good ones. If I was dealing with the Property directly, they would check me out, as they don't want to deal with "the one person" who doesn't like their pillows. Big mistake on my part!

Our experience since COVID... Four elders trying to fly to Hawaii to say good-bye to our family. Expedia did not call back 4 times now when they say they would including a supervisor. They disconnect on chat and did not call back even when they promised to. It took 5 days of calls back and forth between Hawaiian Airlines and Expedia to try to upgrade tickets to first class! Finally, we gave up on upgrading and bought whole new tickets, the last two, so our elders could travel. I have tried to be patient and it is beyond capacity. There is one thing for people to be under pressure and another to false advertise and try to make money off of the situation.

Expedia overcharged me thousands of dollars; locked in airline tickets that were not purchased as round trip & basic economy; lied and never reserved my rental car; and, did not bundle. It a 5 month complete nightmare. Never again!

Booked a room online through Expedia, however I accidentally booked the wrong date. I realized it immediately and called Expedia and they told me they would refund my money as soon as they contacted the hotel. They never did and they never refunded my money. I got the runaround for a week before finally giving up. I called the hotel and booked a room over the phone. The hotel said they never received any from Expedia or was contacted by them.

We rented a car from Expedia, upon arrival at car pick up location. We were told that we can't use the insurance we already paid for thru Expedia. So we had to get a car rental insurance, upon arrival back I contacted Expedia and this is what I received back, "We've attempted to contact Europcar in Sarajevo to request a refund for your itinerary **. Unfortunately, we were unable to contact the property and will need to abide by the terms and conditions of the booking which states refunds are not allowed. Thanks for contacting Expedia."

Booked a week in Cabo San Lucas for two. Due to an emergency on the day of the trip, the 2nd party was unable to make the trip. I informed both the hotel and Expedia when I checked in that the 2nd party could not use their half of the reservation. I have tried for THREE MONTHS to get a refund of the un-used reservation. The resort won't deal with me because they say my contract is with Expedia. Expedia "tells" me that the hotel has denied the refund (supposed that's their policy, though I can't find the policy anywhere online). I'm out $1,100 for the unused reservation. DON'T USE EXPEDIA or any other third party travel company! They are a scam!

We booked a package deal for my family and my sister's for our children's graduation present. We were so excited to see family after 2 years in Mexico and celebrate our kids' milestones. The hotel contacted us to tell us they would not be open and there were no more hotels available due to COVID. I was TOLD in a chat by Doris, an Expedia Agent in which I screenshot, that we could cancel and get our flights as travel credit.

Expedia is okay if you're booking a trip that doesn't require any changes or cancellations. If it does, you will be completely out of luck to get any help. And the AIG travel insurance they offer is an even bigger joke. Both of these companies will do everything in their power to make sure they keep your money. Please note that Expedia also owns VRBO (previously HomeAway), Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago and CarRentals.com. So, I would recommend that you stay away from these sites also.

I had a flight credit with Delta through Expedia from a cancelled March 2020 trip. When I called to rebook, the lady I spoke with was helpful and got me booked on a flight. I gave her my credit card information to pay the difference and received confirmation Emails from both Delta and Expedia; However, when I showed up at the airport they told me there was a problem with my ticket.

When our flight cancelled, Expedia promised us they would modify our 5 nights hotel reservation by one day. This never happened, as we found out when we called the hotel directly. We contacted Expedia again asking what happened to our modification request and to check that our reservation would still stand as we no-showed on the first day. They informed us that our reservation was never modified by them but assured us that it still stood and a late check in was approved. When we checked in at the hotel our reservation had to be reinstated because we "no-showed" and Expedia never contacted them.

#1 Hotel experience - Hotel said they got 544.00 I paid Expedia 750.00. **?? 200$ commission?!?! Never again. #2 flight canceled from national covid shutdown. Looking on their site I saw flights to LAX for 100$ round-trip. I was like great, the 3 of us can use the 300 credits we have and go to the same place we were supposed to go before shutdown. App wouldn't let me book. 2 hrs later when they called me back at 2am, they wound up charging me an extra 600$ for the same flight and said they had to buy the most expensive flight because that is policy. That is 2x in the same week I was took by this company. I would say do not use this service. They are the definition of scam and do not care for their customers.

I bought a car insurance. Their site glitched on me, and I had to re-enter card details 3 times. 3rd time it worked. Day later I see that all 3 transactions are charged. 14 days later - still cannot get my money returned. They say they I have to write, to email - no answer. Another email - no answer. They will just say - later. You may use this site as an aggregator for better rates, but please never pay them money. They will literally scam you.

I know Expedia is a popular company, but honestly they will really steal your money and make you fight to get it back. I was told my total was one thing and next thing you know I was charged $80 + the amount. Each time they would tell me a manager will call me to sort it out, and then finally that my refund is processing. It's been past the time they said... I've been calling them for about a month now and it's been straight **. Will never book with them again. Very unprofessional.

I am customer from Expedia for a long time and this time I planning a family travel to Orlando and after go to Miami and return to Boston. First I bought a ticket wrong and 2 days after when I tried to change they refuse to help me. I have a credit that I am not be able to use. They offer me to pay the price more expensive that they have on website just, so I paid the same price that someone buy a ticket without credit. It's ridiculous they refuse to refund and refuse to help me at all. After that one day before my flight they cancel my flight, separate my family, put in different flight and different city to departure. I spend 7 HOURS in phone to fix this, I am not kidding. I am in the line 7 hours.

I have lost a lot of money and thanks to Expedia, when you make a reservation with them, airline, car rental, even cruise lines, you lose your rights because even though you pay your reservation, this reservation does not belong to you. The rights of change or modification are the property of Expedia. This reason removes the right of you to be able to make changes is directly with the commerce, on this vacation one of my children suffered from covid and I could not do anything, lost part of the hotel rentals, car and cruises and we are trying to speak with air lines, cruise and hotel and all the person who speak with me can't help me because I make reservation with Expedia and all the person in the different lines said the same. Don't do reservation with Expedia. Do the business direct.

Expedia's trips and hotel reservation platform is a disaster. If you book even 6 months out and want to cancel 5 months out--you are out of luck. They hide that their reservations are NO CANCEL and you pay full agreed price. So if your plans change you are out of luck. Try to get one of their goons on the phone? You are out of luck. I wonder how they stay in business? Internet scams are a federal offense and they sure aren't worried.