Expedia Reviews

I am an Expedia customer for the last 15 years. I bought two way tickets 5 months ago and paid $1,499 and because of COVID 19, the return was was cancelled. I did not reach Expedia for 2 months but I got an email saying that I would get the refund! I called them today, waited for 1 hour, couldn't reach anyone. Then I contacted a real agent online and he told me that I got $0 as a refund! I am very upset that Expedia turned to be a scam company and did not care about their customers. Then why should I ever use Expedia again? You give "silver", "golden" names to your customers but the only thing you care is the money. This is not how the business is done! I will let everyone around me know how Expedia stole half of my money. They owe me $750 and they don't pay back and they don't care! Thank you Expedia! You lost me and you will lose tons of customers!

I am a travel agent and used Expedia to book 9 flights to Europe for a small group in May. On March 26th Expedia sent emails saying the flights had been canceled and they had issued an airline credit. I called and explained my group wanted refunds rather than credits and Expedia told me the airline wasn't offering refunds but to wait until closer to the flight date and the situation might change. Today I called the airline and they explained Expedia had canceled the reservation on April 11th (without notifying me) so there was nothing they could do for me. Called Expedia and after an hour on the phone with agents trying to tell me they needed to call the airline they finally agreed I needed to talk with a supervisor. Of course no supervisor was available but they promised one would call. Still waiting.

BUYER BEWARE! BUYER BEWARE! Expedia stole my money! I booked a cruise and paid for it in full, $6,954, on 1/20/2020 along with $426 in travel insurance to Expedia. The cruise was from mid July. The cruise was cancelled in April. Expedia REFUSED to refund the insurance money. I just paid $426 to NOT GO on a cruise! Does that make any sense?!! GREED!!!! SHAME ON YOU EXPEDIA! YOU DESERVE TO GO BANKRUPT!

Booked a trip to travel abroad just before the Covid issues hit the US. Have been trying to cancel ever since. Since Expedia seems to only sell the bottom of the barrel tickets, they are unwilling to help get a refund of our tickets. They say it is because we purchased non-refundable even though it's all that's offered. I tried calling the airlines directly only to be told to contact Expedia. A travel voucher does me no good as I cannot use it before the end of the 2020 year, so we are out a considerable amount of money. Beware.

Back in January I booked 3 tickets to Porto Portugal, trip to take place in August 2020, airliner Air Canada. On or about April 6th I got an Email from Expedia stating my flights are canceled. Also stating I would get another Email within 30 days with final cancellation details. Didn't get final Email, I called and and was told that I was given credit no refund! After more than half hour on the phone, Expedia said its Air Canada policy to give credit only. Thats not right, I didnt cancel my flights they did. WILL NEVER EVER USE EXPEDIA FOR MY TRAVEL NEEDS.

I booked a hotel with Expedia in January. I cancelled it due to virus. The cancellation was at least a month before check in date. The hotel says that I should get a full refund. It has been almost three months after cancellation, but I have not received a refund. Expedia referred me to their ‘customer service’ (**). This service referred me to another Expedia group - Global Customer Operations Escalations (GCO). GCO stated they will process the refund when they get verification from my financial institution that it had not already been refunded. I sent them a screen shot of transactions, but they want it direct from financial institution. They also stated that they need verification before 28 days or they will not process it. It is hard to believe that they need verification when they have direct knowledge of their finances. So it has been three months with no refund.

On Apr 11, I had to get a refund code from airlines because Expedia refused to help. They process that code that took me 6 hours to get and multiple phone calls on the 18th of April??? 7 DAYS LATER???? Refund was declined due to a mistake made by an Expedia employee. This mistake caused an 8 week delay for my refund to hit my bank. Expedia admits error but won't refund any sooner?

Our trip to Montreal was cancelled due to COVID and we asked for an Expedia/HomeAway refund for the accommodation as the property owner has refused to respond to us or to HomeAway. Ten phone calls later, countless hours spent, three curiously disconnected calls and still no resolution. Finally managed to get an email address for Expedia customer service from an Expedia agent.

Expedia has proven the company is willing to make profits over covid virus. Las Vegas hotel shuts down and the trip was cancelled. I requested a refund. Expedia blames the hotel policy for no refund. I contacted the hotel and the hotel said all payment were refunded back.... After hours on hold Expedia ends my call by saying no refunds can be issued since we cannot change the hotel policy (Las Vegas was shut down). The hotel emailed them stating this is not policy during a pandemic.... (they sent me copies of the email) Expedia refunds me 34 dollars out of thousands. This is a scam at best!!!!

We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit.

Expedia business is a scam. Trying to get my money back after the airline cancelled the flight and per airline they approved the refund. Expedia keep telling that during 1 week and reached 5 times they are not able to reach the airline company and they are only willing to give me a voucher.

I booked a trip to Florida for the family flight and hotel in March. In May the hotel we book canceled our reservation. I called Expedia and ask for a refund of the flight or a comparable hotel for the same price I book the trip at. They said that they couldn't do it and that I had to try and get a refund from the airline if that's what I wanted even though their partner is the one that cancelled. I spent 3 hours on the phone with them and they didn't even offer a apology. Will never use this service again.

This is a terrible company. Do NOT use them. I canceled a hotel stay through them and was still charged. When I called for a refund they said they were going to call the hotel. Then they told me the hotel had charged my card and would not refund it. I spoke to the hotel and they said they told Expedia they would refund it and they needed an email from them saying Expedia would not charge them their fee. I called Expedia again because I have an email from Expedia saying they had the cancellation info. Expedia then said there was nothing they could do. It was their mistake. They never canceled the reservation and now they are blaming the hotel. This is the worst company I have ever dealt with. They are scammers. And in light of everything going on in the world today they have acted like the pieces of garbage most people probably already think they are.

My mother booked a flight to London and a hotel through Expedia. She called a month ago and was told to call at a date closer to the flight date. Her flight was May 15th, it's May 2nd and they're still refusing to give a refund. They are offering coupons instead, but my mother is not planning on travel in the near future! They keep giving us the run around, and now, we are currently on hold... We've been on hold for longer that 20 minutes. DO NOT BOOK ANYTHING THROUGH EXPEDIA!!!

I have been trying for two months since the outbreak of the coronavirus to receive a refund for my canceled flights and British Airways. The policy of the airline during this time is to refund me in full however after numerous hours on hold multiple disconnections to no avail will Expedia refund me my money. Terrible terrible customer service. They make up their own policies and Currently abiding by government regulations this company should be sued and joint lawsuit.

Please do not use Expedia. I booked a condo through Expedia for 5 days. Because of the Covid virus Myrtle Beach would not allow visitors. I canceled the reservation and was told I would receive a full refund. Now 6 weeks later Expedia is saying I can’t receive a refund. I have emailed receipts so I’m sure I will get a refund even if I have to hire a lawyer. The customer service is terrible being that you can only chat with a person. Stay away from Expedia!

I could go on a long-winded, detail-filled rant about how unprofessional Expedia's customer service representatives are, but I will simply state this: I was disconnected while on hold with Expedia SEVEN times while trying to figure out my trip cancellations and potential refunds due to the COVID-19 pandemic. I never received a call back when the call was dropped, and every customer service representative I spoke to seemed to take the path of least resistance.

I've booked several cruises thru Expedia (w/ hotels + airfare). Every time I have to fight with them to get my rebates/credits. Their customer service is non existent. They simply loop you in circles w/o ever speaking to a human being. Never again, simply NOT worth the aggravation.

I booked a flight for my maid from Beirut to Addis Ababa for March 19. What happened the flight had been cancelled because of the Covid19. The airport of Beirut stopped all flights starting March 16. I tried to reach them (Expedia) for a few days and as you know or you experienced, no way. In meanwhile, the news from the airport announced that the airport will restart normal flight starting March 29. I try to contact Expedia, the automatic answer machine answered me, "Put your itinerary number," I did, I got a vocal message, "We know your flight has been cancelled, we issued a refund to your Visa account, please allow one month to receive." I waited for one month and one week and no money refunded. I called them today 25 of May and they told me there is no refunded money.

Please do yourself a favor and stay away from this deceptive company. I had to change a flight and the second one was cheaper. They lied to me and said that I would get a $97.01 voucher from Delta airlines. I called Delta and they said Expedia lied to me and charged me the same for both flights. In other words, they pocketed the money. I have no recourse with my credit card company because I accepted the voucher. Never again. In the future, I will deal directly with the airlines.

Booked a trip with flight, hotel and transfer end of February 2020. Transfer to from hotel through SuperShuttle Mexico. Had to wait one hour to get transfer to hotel. The shuttle driver told me the company will contact me 24 hrs to confirm return. They never called or contact by email. I tried to call many times with help of hotel staff and no response. I also emailed them and no response. I Had to pay extra and get a cab not to lose my flight. I contact Expedia through phone, email and chatting and the only thing they said is that I have to wait for the SupperSuttle response, which I already know it will never happens. They do not feel responsible for your lost money! I will never use Expedia or its affiliates again for any travel services!

On March 13, 2019 Czech Air cancelled my scheduled and confirmed business class flight from Paris to Prague. European Union Law says under Regulation (EC) No 261/2004) that: “In the case of flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among: a) reimbursement (refund); b) re-routing at the earliest opportunity, or c) re-routing at a later date at the passenger’s convenience.” See: **.

I have been using Expedia for many years and now with this World Crisis going on they are not working with customers. My International scheduled for 4/25 flight was cancelled and the airline returned my money even though they were not refundable tickets. Also, the tour company I booked gave me a credit for future use. Well, I have been trying to call Expedia to get a credit or refund for my hotels. I have been trying for weeks and finally got thru to hear that they will NOT be giving me a credit or refund since my hotels were not refundable.

I have never requested Expedia to cancel my trip to Toronto. The flight is in May, and I am still waiting for their most update policy. But, when I check my trip in Expedia app, it said my trip has been fully canceled. They canceled my trip without noticing a client, and they did not send me any cancellation or refund email. This is totally not acceptable !!! So disappointed on it!

Bought a ticket from JFK to China operated by Asiana airline a couple of weeks ago. And I was notified that the flight was not going to operate due to Covid-19. So I cancelled it and requested full refund, and they gave me ** credits and told me it's in their internal system that only credits are allowed. Such BS when Asiana website clearly states that full refund is allowed through travel agency. All they told me is it's an internal thing and they can do nothing. Honestly a ** company.

I made my hotel reservation early March. The reason for the travel was cancelled. My hotel booking was "cancellable" with 24 hours notice. I cancelled the hotel 4/5 for 4/22 date. I still don't have my $1400 refund and in checking status I learn that it would be 30 days before getting it. Expedia took my money immediately so even with COVID19, I don't understand why I still don't have my refund. I had cancelled other hotel/travel a week before in the midst of COVID19 and received refunds in seconds. If this is a measure to protect their income, I don't appreciate it. I understand agents are busy but I also don't understand why another travel was immediately refund (without an agent I would suspect considering how fast) and this one a week later is still be held by Expedia.

I booked two trips with Expedia, both were flight and accommodation, one trip in April and the second in May. The first flight was cancelled by Lufthansa. Expedia refunded me the cost of the hotel but not the flight for which I have been issued a coupon that must be used by 31st August for flights up to 31 December. Not happy with that as the airline surely must pay a refund when they cancel the flight. Expedia customer service said nothing they could do. Then the second flight was cancelled by Swiss and it was the same story, no refund just coupon for alternative flight. However the hotel would not refund but agreed to alternative date - however when I gave an alternative date in September, I was told by Expedia that the hotel was full (kinda hard to imagine in this crisis that any hotel could be full 5 months ahead given nobody can travel).

I wish I could leave no stars because this experience has been truly horrendous. I received an email and text from Expedia to cancel traveling plans due to COVID-19. The email CLEARLY states that travel arrangements will be refunded/credited due to this situation. After going through the steps to cancel, I received an email stating that "my travel" doesn't qualify for any refund or credit!! The "virtual assistant" is an absolute joke and gets you nowhere! You can't leave an email with a human being to get back with you, and customer service isn't available unless travel is within 72 hours! I will NEVER use the expedia app or any of its brands EVER again. I will book traveling direct through the airline in the future. I DO NOT recommend expedia and will be a former customer after this experience. Stay safe out there everyone and I hope your travel changes go better than mine....

Itinerary **. I paid $4852.05 for a round trip ticket from Denver to Kathmandu Nepal. Expedia and the Airlines Qatar Airways canceled almost all of the trip connections. I canceled the remainder March 24 and have been told there is no refund pending!!! I contacted Qatar Airways and they started to contact Expedia. Note Expedia changed/canceled the flights, not me. I am demanding a refund or at a minimum a credit of $4852.05. When I contacted Expedia and used their chat it stated there was no refund pending.

My husband and I originally booked a flight for January 1 to Mazatlan returning April 30. Due to Coronavirus we had to return earlier. We booked a flight for March 25. A few days before we received an e-mail that our flight was canceled and we had to accept a new flight booked for May 1. We spent hours on the phone trying to get through to the airline or Expedia with no luck. Since May 1 was too late (as our insurance would have run out and our government was telling us to return) we were left with no choice but to book again and pay a third time for a flight home. When we returned home the airline told us we had to contact Expedia as we had booked through them and Expedia told us they could do nothing as they were bound by airline rules. We are not happy with the booking agent or airline, neither of which tried to help during a difficult situation.

Expedia service agents are taking advantage of the Covid-19 pandemic to scare you into buying over-priced tickets. One minor leg of my flight from Australia to the US was cancelled. The Expedia booking agent cancelled the entire flight and told me that there were no flights on any airline from Australia to the US until June. When I told them my original flight was still showing as available on Expedia (their own website!) they told me the website was wrong.

I understand the huge influx due to Corona Virus but.... Has anyone encountered such a USELESS Website as Expedia.com? They are so understaffed and behind the curve, that if your flight is less than 7 or 10 days out they will not speak to you. THEY SUCK. I get an offer from an endless ChatBot offering to give me credit for my trip but can answer no questions (how long is it good for? when will I get it? HOW will I get it? etc etc). At this point I am sure their NET PROMOTER SCORES are NEGATIVE 100. Never again....

We purchased tickets to fly through Expedia before the COVID-19 pandemic (we even bought the insurance, like we usually do just in case we needed to cancel). Well, we felt uncomfortable flying once it got closer to our take off date for a few reasons to include: 1) We have a 2 year old daughter and don't want to expose her unnecessarily, 2) We were going to be visiting people above the age of 60 and again, did not want to expose them either, 3) We are taking this pandemic seriously and would like to overall decrease our exposure. We cancelled our flight, noting the pandemic, and we just received an email stating that the pandemic is NOT A VALID REASON. We cancelled on March 11th and it was not declared a pandemic until March 13th. I will never use this company again.

We purchased 7 tickets to Maui roundtrip through Expedia. Due to COVID-19 and the request to not travel, we canceled our plans. We contacted Hawaiian Airlines to cancel our flights. Because the tickets were purchased through Expedia they stated we would need to call them for the refund. Due to the overwhelming customer response it was difficult to get through to Expedia. We then contacted the CLO of Hawaiian Airlines, who authorized Expedia to refund our return flights and gave us a code for Expedia. We called today and Expedia states they don't "own" our tickets and are declining our refund.

I recently booked a vacation in January to a hotel in Como, Italy. I made the mistake of forgetting to change the date to April 22 and the reservation was made for the next day. I called Expedia immediately and told them of my error. Their response was that they would call the hotel and see about getting me a refund. The hotel refused and Expedia told me there was nothing they could do! Really. How about refunding my money yourselves and creating good will and keeping a customer? I had to dispute it on my credit card (CitiCard) and they did what you should of done and credited my account because I have been a loyal and good customer. Expedia... You and that hotel should be ashamed of yourselves. Thank you...Citicard.

I booked two refundable flights with Expedia with China Airlines. China Airlines made an error that prevented my husband from boarding. I contacted China Airlines and they agreed to refund the ticket, but said Expedia needed to actually issue the refund. I spend TWELVE hours on hold with Expedia and exchanged many emails with many different agents, and every time I got a different story. Their customer service is total chaos. The ticket was refundable, the airline made an error, the airline agreed to the refund, and Expedia still refuses to issue it. I see many other people with similar experiences. Class action lawsuit, anybody?

Purchased round trip business class KLM airline tickets through Expedia to Europe in March 2020. Was notified by Delts (KLM partner) that my return KLM flights were cancelled the day before my departure due to the Coronavirus pandemic. Delta stated that they were trying to re-book my flights. They were unsuccessful. I attempted to contact Expedia for assistance in re-booking, but was put on hold for countless hours. I ended up purchasing another set of flight(s) back to the U.S. KLM has agreed to refund me the return ticket prices, but has informed me that I must do this through Expedia. Expedia refuses to refund the ticket price and will only offer vouchers for the cancelled flights. I have submitted a complaint against Expedia to the Department of Transportation and a dispute through my credit card company. This is the worst service that I have ever encountered. I have been put on hold on the telephone for as long as 7 hours only to be disconnected.

Booked flights & hotel for a mid-April, New York City, grand daughter's birthday weekend, Feb.3, 2020. We’d just started hearing about the corona virus and decided just to be safe, 1st time, Ever, purchasing travel insurance. Our trip and thousands of others, was cancelled. Hopped online, cancelled everything online, a fairly painless process. When we received our cancelled trip refund, it was short. $116.00 short to be exact. No explanation for the difference. Call customer service and spend the better part of 90 minutes on hold, to be told that difference was the insurance we took out. That’s all. No refund available. We had 10 days from purchase date to cancel the policy. Well, we definitely were not satisfied, we expect and demand our 100% refund! They were not budging, my blood was boiling, just give me the name of the company that issued the policy and we’ll just take it up with them.

I have a flight and Hotel booked to Europe with my family in the incoming weeks. My flight and Hotel got cancelled due to the COVID-19. I have been trying to reach Expedia but they are not working at all. They recorded some voice mails and abandoned the sinking ship. This is the time when serious companies have taken the hit and have faced their customers with respect and honesty. Many are complaining how they are not getting their money back like is happening with other non-refundable tickets booked with more respectful agencies and airlines. Expedia is literally hidden to take the money from their customers. I hope this company goes down hill and crash for ever. They should not be part of us anymore.

With this Covid-19 pandemic, Expedia has basically turned a blind ear. I was to travel to Denver Colorado March 17, 2020 to return March 19, 2020. I booked my ticked via Expedia before the Covid-19 Issue. The day of my travel I could not get hold of the airline or Expedia to cancel or change my flight and I was not able to contact the airlines either because the lines were unavailable.

Stole my money! My itinerary number is ‭**‬ and if I don’t get a full refund for my flight and hotel that have been canceled you will be hearing from my attorney... Be prepared for a class action lawsuit because I have hundreds of other customers experiencing the same issue!

About a month ago, I bought 2 flights from this company to received an email saying that my flights were canceled. I tried multiple times to communicate with Expedia with no success at all. I even requested an Spanish speaking representative & ugh! Forget about it! After many hours of attempts there was no one to speak to. So, I ended up contacting the airline from which they bought my flight and they explained to me that it was canceled because of the pandemic and that if I would have bought the flight directly from them, they would have given me the refund.

Booked a trip to Mexico to family. Could not go due to canceled flights. Was told we would have “credit” until Dec 2020. Will not be able to travel again this yr due to NO JOB and would appreciate a refund since service was not delivered. Was told credit only. Will never book w/ these clowns again. Tried to go to cc company and hope to get a claim this way. Wasted at least 3 full days on phone due to being cut off every 30-45 min. Do not use these third-party sellers. They will only give you a runaround.

I need to cancel a flight and get a refund because the flight was cancelled and I am put on a flight I can't use. Expedia has one-button flight cancellation, but the website does not tell me if I will get any refund if I click it. A customer service chat is a computer AI - it tells me that it cannot help me or give me a live person and is so poorly designed as to be comically stupid. There is a live customer service telephone number, but I am now on hold 2 hours and 52 minutes. They close in 8 minutes; the odds of getting any support are zero - the same as the stars they deserve.

So, with CoViD-19 going on, everything has been shaky. We live in the States, and we booked a ticket for my parents to go abroad a few months ago (before the virus spread outside China). In any case, they left abroad and, now, we are where we are currently. They practice social distancing abroad, and we practice social distancing here in the States. In any case, they had 2 return tickets (previously booked) for the 6th of April. However, their flights were cancelled (purchased 2 different tickets to return via a stop in London, for my parents to see their friends - mind you, this was before the virus). In any case, with the flights cancelled, some airlines can be very noncooperative.

After getting stuck overseas due to travel restrictions was not able to get hold of Expedia at all. Every time we rang the call would go unanswered and cut off. This happened over several days. Due to cruise finishing early we were trying to change hotel booking. Contacted hotel directly and they were happy to change but as we had booked through Expedia they needed to change our booking. We were then able to get flights so did not need the hotel booking at all. Contacted hotel again to let them know that we would require the booking. They were happy to cancel and refund the prepaid costs, but again Expedia had to do it.

Expedia agreed to issue me a refund on a modified travel itinerary. I also received confirmation from the travel location. However, once my travel was over, Expedia refused to refund my money. I have spent hours of customer service wait time, emails, and phone calls, and still no resolution. This was the most awful experience I have ever had. I have booked with them for years and I am so disappointed with their current treatment. They take several days to get back to me and never have a resolution. I will never book with them again and I do not recommend them to anyone.

The worst experience ever during this global pandemic. Expedia (booking agency) would not refund my money during times of COVID-19 and all the health warnings and therefore no longer able to travel and stay at the hotel originally booked. All they are doing is able to change dates within the reservation and not able to get my money back. Please be extra careful when booking thru this site.

Booked roundtrip and hotel and paid. Airlines and hotel cancelled due to virus. No refund or communication. Cannot get through to them after weeks. Hotel said Expedia would refund but nothing. After using them for 20 years, not sure if ever again.

I booked a 2 night stay at a hotel. Expedia took my funds for the stay at 1 AM. Then cancelled my reservation without my knowledge. Now me and my children have no room or money to get another room. Because I was told I have to wait for a refund. Now we are just outside.... Literally Because of Expedia... My first and last time ever using their booking service!???

So it comes out that due to the COVID-19, my family and I had to cancel our trip and the worst Hotel in Miami named Beach Apartments by Design Suites-5445 Collins Ave, Miami Beach, FL, 33140, Even with a message from this Hotel that all reservations were canceled, they are still charging me the full amount of the staying. DO NOT STAY IN THIS FACILITY and search for other reviews to check how bad this is. I would understand if they would charge me a penalty, fee, one day staying, but they are charging me the full amount of the staying of $ 1730,60. Despite the fact that Expedia is a Scam, once they show one price and when you decide to book it doubles the cost after taxes and fees. Expedia simply went in favor of the Hotel. This is so wrong and I don’t have this type of money to throw in the trash can. Shame on you Expedia and this crap hotel. SHAME ON YOU!!!!

Stay away from Expedia - they offer no customer service and will take your money even if the flight is cancelled and you are unable to board the plane. I have been trying for two weeks to resolve this issue - I've tried on-line as well as by phone (calling international). I even spoke to a representative who said I was entitled to a full refund and to expect an email or call from them. 1 week later I've received neither and there is no refund logged in their system. They have intentionally given me the run around in order to avoid refunding my flight. This is a crooked provider with no integrity. Avoid like the plague.

I've tried to contact them on the phone twice. Each time stayed on the line for more than an hour. Just listening to music. They don't indicate my queue number of how long I should wait. Very expensive for me calling from abroad. They asked to call only 7 days prior to departure and when I did so, they asked (by answering machine) to call only 72 hours prior to departure and now they don't answer the phone for more than 1 hour with no indication whatsoever if they ever pick it up.

Was going to Hawaii first class for a 25th Aniversary, had to cancel since Hawaii is shut down. No one is available to talk to me live. I tried the chat line two times, and each time I get their response, “I can't help you with this yet, so let's get someone who can. ????” So far, no-one has ever got back to me. I am within the 72 hr time frame that my flight would have left, so I tried the phone. The phone disconnected me since I now do not have a departure time. Terrible way to handle your customer service issues. You need to refund everyone's money and take the hit like the rest of the Country. Once I get my $3800 + back, I am done with Expedia!!!!

I have used Expedia for many years and overall, like them a lot. However, when trying to resolve a problem on the phone, I was speaking to someone in the Indian vicinity. Firstly, they need to employ someone that can converse in the English language and understands how their computer system works. I tried to book a Kansas City to London via Detroit flight with Delta. Via my computer, I requested Premium Economy, yet the system put me in coach/economy on the Atlantic flight, which due to spinal surgery, I could not face. The guy on the phone kept me waiting for 40 mins and tried to convince me he had fixed it, but he had not. I asked him to escalate this issue, but he could not. Therefore, I went on Delta's website and booked it through them. Why does Expedia offer the option of premium economy if they can't book these seats in the first place? What a shambles.

Expedia is not refunding us for unused nights at a hotel we had to check out of early due to the Governor's orders that non-essential work end at noon today in the state. Work was cancelled and workers sent home. Expedia claims the hotel will not refund and the hotel says they informed expedia we checked out and it is up to expedia to refund us. Expedia keeps denying the request. We are out a lot of money and the hotel and expedia are saying the other is responsible.

We booked to go to Costa Rica in February of 2020 before the flu pandemic began. Our flights were scheduled to leave March 11 and return to Canada March 20th, 2020. Once in Costa Rica, we attempted to call Expedia multiple times in order to change our flights (we do understand that the system is bombarded with calls). The problem that we had with expedia with this situation is the run around they gave us. The first call I waited two hours to speak to a representative. When she answered the telephone, she informed me that she was from the American division and was not trained to take Canadian calls, then she transferred me to expedia Canada only to be disconnected. This happened repeatedly during the week as I attempted to call them to get service!

I also have been told I can't have my money back as holiday cancelled due to coronavirus, Expedia stating it was a non refundable hotel and the flights were with a small company. This does not matter it was booked as a package. It sounds like a lot of you are giving up, DO NOT GIVE UP. KEEP FIGHTING. It might take time but keep going, it's your money in the past I kept escalating complaints and it does get you somewhere don't just take the first no that is what expedia want you to do.

I paid over 1,000 dollars for a RETURN flight from Dubai to Toronto. Due to the Coronavirus EU went into lockdown (my flight passed through Paris) and then Dubai shutdown to non-citizens. I tried to call them multiple times over many days, could not get through. I have emailed them about 7 times asking for help, they do not respond. I saw on their website that i was now being advised to use their virtual chat system. I clicked on the option to cancel flight (the return part) thinking that it would give option to talk to an agent or advise that if I cancel, what would be the refund or credit. No such luck. They just removed the return leg of the journey and that was that.

Expedia has one of the worst false advertisements and customer service ever. Normally, I wouldn't rant on social media and give reviews on forums, but after almost a dozen emails exchanged with their customer support agent, Mohab, who would just avoid answering my question this was the last resort. The issue was regarding Expedia Rewards: On 31st Dec, 2019 there was a prompt/notification on my Expedia Rewards page stating "Want Gold Status in 2020? BOOK 6 more nights or spend....$ by December 31, 2019". However, later Expedia claimed that these nights needed to be COMPLETED in the same year. As you can imagine, there is no possible way 6 nights can be COMPLETED on the last day of that year. Expedia lied and provided misleading information which led us to book travel, which we normally wouldn't have.

I prebooked a hotel in the U.S. several months ago for our spring vacation. It was paid in full, with the 'non-cancellation clause' in order to obtain a better price. Due to the borders being shut down, it is now impossible for me to use this booking. I have attempted to call the hotel directly and they directed me to Expedia. I have emailed and attempted several times to call and speak to someone about this - no answers. If this is how they treat customers, I suggest nobody ever uses them again! There are plenty of other options,,, At the very least if you're not going to simply refund purchases that cannot be utilized, then give us a credit on future bookings - that's the right thing to do,,,

I will never book a flight thru Expedia again. The worst customer service I have ever seen. They are a joke of a company and need to close up shop. Wish I could give negative stars....I would rather spend more money than to ever trust their services again.

I've used Expedia since 2002 and while having some minor customer service delay on occasion, have had great experiences. Until now. Of course, this is a time of crisis where status quo should not be the standard. However, this customer service experience is totally unacceptable. With my military son unable to travel, a cancelled family event in another state and my daughter with a one way ticket to meet us, plans changed with the current pandemic state. My son was able to switch his one way return ticket through Delta and I am now able to get home next week.

I made a hotel reservation through Expedia for a Marriott hotel. Due to the Covid-19 crisis, I had to cancel my business trip, include this hotel reservation. Marriott confirmed that they will refund the full amount even on pre-paid bookings considering the crisis. However, Expedia insists that the booking rate is non-refundable even if canceled. So basically, no one is using the hotel accommodation but Expedia still charged the full amount. This is very disappointing considering the crisis we are in. Apparently, they are in business to take your money without any customer service. I should have book directly on Marriot's website, which they can offer a full refund. Essentially, Expedia took my money without any service. I will never use them again.

Expedia is the worst travel agency I have experienced so far. I have booked a hotel through Expedia, however due to the current COVID19 situation I have been contacting Expedia to find out if the booking is still valid. It is impossible to speak with any agent at Expedia, I have been calling every day fo the last 7 days, after being on hold for 4-5 hrs at a time the call ends without speaking with anyone.

Poor customer service and cancellation agreements. My son is in the United States Air Force. He is stationed in Washington State. He was due to come home on March 22 through to April 12. I have not seen my son in a year! The DOD (Department of Defense) has ordered and grounded them from travel. There is no indication of when this will be lifted. I have to cancel his flights. By the way I also purchased the cancellation insurance. To begin, whomever they partner up with for the insurance (Travel Guard) are just as terrible. They do not want to do anything for you and no one wants to assist you on the phone. I called both the insurance and Expedia and was on the phone with both for over two hours. Expedia is not only condescending but they are very unhelpful. I feel disenfranchised by their practices, policies, and red tape.

Wow seriously Expedia. They just charged me a rebooking fee saying that Emirates is charging them this fee but when I went to the Emirates site it says that there's no rebooking fee. I asked for it to be investigated as I got concerned when they said that for my other flight to the US from Europe I couldn't get a refund but I saw on the KLM site that it said that I could get a refund. It looks like you need to do your research beforehand if you want to change your flights through Expedia as they aren't up to date with their information.

I had 2 tickets booked for travel from Canada to Dallas on April 2. In light of Covid-19, I logged on to Expedia for further information. These were flights on United and the airline has been in talks with the government refunding. I logged on to Expedia and clicked on customer support and couldn’t get through. I tried about 15 times and finally gave up and said I would search later. A few mins later I get an email from Expedia stating my flights were cancelled and there would be no refund.

i have been trying to get in touch with Expedia for a week now, I've even tried to call at different hours... They are giving no info. I do not have money to lose..so I guess they want to keep my money or risk my life by traveling anyway... This is not fair... What can I do??? I NEED HELP.

Updated on 05/19/2020: Our flights were canceled by both the governments and the airlines. When calling Expedia, we hold on for hours & get disconnected. We finally got email saying they need more time & weeks have passed. When we reached a human they told us we would have to pay over three thousand dollars to rebook our same flights for next year. That was on top of the credit resulting from the canceled flights. So basically they are trying to tell us that the cost of these flights doubled. This is absurd!!

Booked a hotel thru Expedia Mexico, have to cancel 5 days before reservation due to coronavirus impacts... Booked a non cancellable trip... Coincidentally I found out afterwards that I could have booked a refundable booking through the hotel directly at a lower price than expedia's price.... I contacted the hotel about cancelling and the hotel said I had to contact expedia.... Expedia customer service impossible to reach.... For the record Airbnb fully refunded for a different booking that I made when the terms at booking were partially non-refundable.... I will never deal with expedia ever again because of my poor experience with them...

I have been trying to reach Expedia for 3 days now, they’re still having “technical difficulties”. I have booked a flight to travel to the States on Mar 16, which now I have to cancel because of the coronavirus. Our province have advised us to avoid non essential travels outside of Canada and trying to get a hold of them seems IMPOSSIBLE at the moment. I tried cancelling online and have even received an automated email confirming my cancellation but it still appears on my account as an ongoing trip. I will NEVER book with Expedia again and I KNOW I’m not the only one feeling the same way.

I’m sure I won’t be the only one writing a review today. I understand that there is a lot of chaos going on with this virus but when you pay for cancellation insurance and get the runaround and all these games of how they can’t get a hold the hotel (when you can get a hold the hotel within one minute) or their phone lines not working no way or response of getting a hold of anybody. All these lies over a $400 booking. My mother is going through the same thing right now with the similar bookings and it just makes me so angry that they’re leaving her on hold for four hours and all they have to do is cancel a nonrefundable room.

Expedia went above and beyond in taking care of a totally bad - failed situation for me. I booked a stay at a hotel that had a contract within another - RedDoorz Premium near Gaston Park Cagayan De Oro City. I was on vacation from the USA and I get there and the hotel no longer exists. Only the new hotel and the old sign above the building. After a couple calls expedia had me in another hotel close by with all above and beyond expenses paid. They even switched me one more time to an even better hotel after I found that one not up to my standards. They really took care of what could've been a very bad situation. Thank you so much...!

It is impossible to get an answer from Expedia. You can't even leave a review on their website about their service. Hotel doesn't want to get responsible for the booking. The hotel gave me Hotels.com as my contact but I booked the hotel through Expedia. I think it is wrong they are keeping your money under the circumstances. They accepted my cancellation saying that it is not refundable. You can't get in contact with them. Email says that you have to contact the right department and send me website information. Expedia doesn't allow you to leave a message on their website. They are not answering phone calls. Online Chat is telling to try again because agents are busy and I got tired of trying.

Due to Coronavirus in Italy I cancelled flight and subsequent Cruise to Italy. Expedia advised it was Delta's responsibility and Delta advises that any tickets purchased through Expedia make it their responsibility. And now, Expedia won't answer the phone! And now the Gov. Says all gatherings more than 250 are cancelled. My part-time job just went down the toilet. I need the $600 to make it through this nightmare!

I booked a non-refundable flight departing from Toronto to Barcelona on May 5th, 2020 and returning on May 22nd. Due to Covid-19, and travel advice for Spain, we requested them to change our flight from May 2020 to a later month so that we don't go and save us and others from spreading the Coronavirus. They do not wish to listen and are forcing us to go on the flight and be at risk. We are not asking for refund and cancellation; simply we are asking for a change to a future date. They are so irresponsible; they care about their profit rather than the people at risk. This is a shame. I wish Govt. could interfere and advise them that they have a social responsibility also.

Booked the tickets through Expedia. Due to corona virus the prices drop half. Before I even travel I phone Delta Airline asking for the credit. They told me to phone expedia since I booked through them. Delta has no problem giving credit back if I would have booked directly through them but expedia refuse to give the credit back. I had this issue before if you want to make any changes with the seats or tickets you have to go through expedia and you never get the service so in future if you paying the same price then book directly through airline. This way you could make any unnecessary changes without getting ripped off.

Hi everyone. I booked flight tickets through the Expedia web site. It's my better advice to everyone. Don't trust these people because once you book the ticket they will not respond to you for any of your requirements. I tried hard to reach their service desk on call. No use and I fed up sending emails also. Till now there is no reply from Expedia.

This will be the last time that I turn to Expedia for any kind of service. Customer service was less than helpful after hours on hold and being hung up on. 3rd party insurance that they offer on their site will give you an even bigger run around. BUYER BEWARE. From now on I'll be booking directly with airlines/hotels, then I may actually have a chance at dealing with competent customer service representatives who have any idea of what's going on and might even care a little bit for their returning customers.

After a 2 hour wait to get through to Expedia's customer service, I was very disappointed in trying to cancel my flights to / from Chicago due to Coronavirus. I was told by the Expedia Agent that if I cancelled then I would have to pay $200 cancellation fee. The other option, rebook now. These two options are not part of the Coronavirus policy from the airlines that I booked with .. American Airlines and United. While the Customer Service Agent was very nice and friendly, the information was wrong! Luckily, I ended that conversation doing nothing and called the Airline Directly! OMG ... night and day ... I did have to wait a long time to get through but the Customer Service Agent issued me a credit for the value of the tickets to be used within 1 year of when my original ticket was issued. Exactly as the policy indicates! I hope this can help someone.

During this coronavirus experience Expedia has decided to ignore the critical needs of its customers. They wouldn't even give us a credit (not a refund!). Our airline could not guarantee us a return flight and Expedia would NOT even give us a credit with the same hotel in the future. I'm over 60 and have respiratory problems (COPD and asthma), and I told them and they said it's my problem and they did not care if I died!!!! AVOID AT ALL COSTS!!! This is Just the beginning of my negative reviews. I am retired and have a LOT of time on my hands!!!! EXPEDIA this is just the beginning!!!! EVIL COMPANY!!!!

My father passed away 6 months ago and I cancelled the tickets booked via Expedia. I am still waiting for my refund and no one in Expedia guides properly. The customer service is so bad they did not forward my Relation certificate to BA and then in December when I asked for refund again they said, "Sorry we forgot to send the document to them. Now please wait another 8 to 12 weeks". I really need my refund and I do not get an answer. No one answers. They have outsourced the customer service to other countries and they can't do anything. HATE THIS COMPANY SO MUCH. I have been suffering for ages now!

I booked a trip for me & a friend to Bermuda 1/22 before knowing about the CoronaVirus outbreak. I was going there for a race 3/12 & on 3/7 I find out that someone travelling for this race has bot been feeling well, but does not want to cancel out of fear of losing all the booking money. I called Expedia to find out what my choices are if I cancelled due to this information. I was told by one of the supervisors that I would get a 3rd of the money refunded back to me if I cancelled. I discussed it with my travel partner & called back to cancel.

I recommend that travelers seriously consider bookings that involve Expedia. We recently had to cancel a trip to Santa Clara because the family member we were visiting was in self quarantine. Hertz and the airline understood our situation and was understanding and gracious. The booking of the Hotel was via Expedia. No refund or consideration from Expedia. The Hotel was also surprised, and the manager offered an upgrade for a future booking. Our family will no longer do any business with Expedia.

No answer on phone when I've tried To call them by phone. The women at the desk doesn't speak English. MOLD in BATHROOMS, cockroaches in bedroom, NOISY airplanes and NEIGHBOUR. No refund possible Expedia said but hotel said yes at first then refuses To give me a refund.

I called to see if I could change the day of the ticket's birthday that was input incorrectly on my reservation. I waited for 40 min and the agent who took the call said they could do it if I called in an hour. I called back in an hour and this time I was on hold for 1 hour. The agent told me she couldn't change the day and she couldn't cancel the ticket I had bought two hours prior. I asked to speak to a supervisor and was on hold for another 30 min. I selected the option for them to call me back because I couldn't wait for so long and they left me a voice mail saying they could change the day of birth. I called back and was on hold for over an hour and the agent told me to call back in an hour because they were going through a system update and they couldn't do anything. That was the same story they made up the first time I called. I couldn't believe it. HORRIBLE CUSTOMER SERVICE. I AM STILL ON HOLD.

I booked a hotel through them and after arriving at the hotel the front desk clerk who was very rude and unprofessional wouldn't honor Expedia's pricing. I booked it weeks ago. So I called corporate on the hotel and then Expedia. The customer service rep said hold while I call the hotel and that did nothing. He was so weak. I asked him if he was going to find me another hotel and he said no. Supposed to receive a $50 but it took me calling back 4 times and live chat agent to get it. When I requested to speak with a supervisor I was put on hold for over an hour. I'm so frustrated because it took me an extra 3 hours just to book another hotel and get in the room. I was so upset. The Hilton hotel I'm at now was so concerned they gave me a great deal. I will never use Expedia to book my hotel or stay at a Marriot hotel again. This was by far the worst experience I've ever had at a hotel. So disappointed!!!

Itinerary **. Booked a package holiday with Expedia before coronavirus outbreak. Me and my daughter both have Asthma and my GP recommended not to Travel to Italy as current situation is worse there. I have contacted Expedia many times, and they keep telling the hotel has to get back to them. Even the hotel in Italy does not respond. They can not do anything.

I am not very computer savvy but it was very easy to establish my airline reservation. To be sure that everything was accomplished correctly I phoned Expedia and the customer service rep reviewed my reservation input line by line and confirmed my reservation. Asked the customer rep several questions concerning what I should do once I received my E ticket and he was very helpful. While we were still on the phone he said to check my email to see if I had any further questions. My customer service experience was one of a very few that I have dealt with in the past that I felt went above and beyond. I'm certain I will have no problems when I go to the airport because I will already be checked in 24 hours prior to flight time.

I made a hotel reservation which I voluntarily prepaid, via Expedia.com.au for the dates 8th March to 12th March 2020, to attend an exhibition in Frankfurt. On the 26th of February Light and Building organizers informing us that the exhibition was postponed due to coronavirus. My first attempt to contact expedia was on the 27th of February to explain the situation. After the phone call they contacted me via email to say that they have submitted my request to the hotel. I received no further updates except for an email saying that they were trying to call the hotel but the reception did not answer the phone. In the meantime I got the new dates and wished to rebook so I send an email with my request. A few days passed with complete silence during which I was trying to contact expedia but could not get through.

We had to cancel our trip to Athens, Greece two weeks prior to travel date due to corona-virus scare that is rapidly spreading in Europe. Since the past weeks we been reaching out to Expedia to give future travel airline credit if refund is not possible. We called Expedia customer service numerous times spending an average of 3-4 hours in the call and we get the same response every time... "we reached out to airlines and within next 24-48 hours we will hear from them and we will notify you". Many 24 & 48 hours have passed since then. No response from Expedia.

Made a mistake booking a hotel, tried to immediately correct it. After, 4 phone calls and 1.5hrs on the phone with a call center in the Philippines with customer service reps that were flustered and just taught English yesterday I am still out $300. The hotel says that Expedia has the discretion to refund and Expedia will say that it’s not true. Do not use Expedia.

Expedia refuses to give refunds. I've been on hold for over 1hr and 20mins trying to get a refund for a car rental protection plan. The plan didnt offer what my rental car company suggested I need so I took a better offer. I tried cancelling before taking my rental but expedia had a 57-1.5hr wait time. Upon getting through I had my car already and they said If I would have waited and not got my car then maybe they could refund me but now they cant. This company only worries about how much money they can get out of people instead of helping people out. They refuse to help period! Expedia customer service is the worst! And we refuse to book with them again.

I booked a hotel through Expedia and need to cancel within 72 hours. I have been online and on the phone for the past three hours trying to resolve the issue. There is no way to look up my reservation because Expedia says I don't have one; the hotel says that Expedia booked my reservation; and AmEx deleted the reward points. I finally got somebody in India, who told me that Expedia had booked through Expedia Partners and that I had to go to them. They have no record of the transaction. In other words, I'm **. Never -- ever-- Expedia again.

I booked a flight and had prepaid my hotel. I ended up having the paramedics called for me at the airport and not making the trip. The airline, Delta, refunded my flights along with the flight of my friend who was traveling with me. I called the hotel and they told me I'd have to talk to Expedia. I called Expedia and they told me I had to get the approval of the hotel manager. So I called the hotel back and they had the manager call me. The hotel agreed to a full refund. That was over a month ago.

WE prepaid for the Hilton in Bimini for 3 nights in Feb. 2020. When we tried to check in, Expedia had failed to send our reservation and the fact that we had paid in full to the Hilton. The Hilton had no record of our reservation. While we tried to straighten it out, we waited in the lobby with our bags. Took a walk, and after 3 plus hours, and getting the hotel manager involved with Expedia, finally Expedia sent them our reservation. Terrible service by Expedia, and no recompense or apologies from Expedia. Bad service. Next time book direct with the hotel and airline, as we were stressed out and disappointed with Expedia.

Expedia has TERRIBLE Customer Service. Do not use Expedia for flights. Book directly with the airlines who offer the same price flights if you use google flights to search. I could not check to my international flight the night before leaving. Expedia told me my middle name wasn't on my ticket so I needed it added. Expedia called Delta and told me it would cost $50, took my credit card and I thought it was done. 2 hours later Expedia called me saying they never added my middle name despite taking my CC number and said it would not be added and I might not get on my flight because my name does not match my passport.

I booked a flight through Expedia that then had to cancel and Expedia guaranteed me that I would have a future credit with the airline for that trip canceled for the full amount of the trip minus a minor re booking cost. When I eventually wanted to use the credit, had to call Expedia 3 times, with the calls lasting more than 1 hour and no one seemed to know how was this credit given to me since apparently the airline in question (Interjet) doesn't give out credits.

I booked a package a week ago. Found out that Spirit airlines doesn’t offer WiFi or tv for a 4 hour flight. Purchased the insurance which states you can change or cancel for any reason. When I called to change my departure flight Expedia said they could not help me and to call spirit. Spirit will not refund me only give a credit and will charge for penalty fees. What was the point of the insurance then? Very deceiving. Very upset.

When I reserved a room for myself, I got a really nasty surprise at check-in. They demanded I pay an extra $50 that wasn't listed when I booked online. The motel stated that it was Expedia that charges this due to it being done online, which is ridiculous. It's really ironic, too, because I had just used Expedia previously and there weren't extra charges (and it was reserved online), so I don't know if they charge extra at specific motels or what, but I am very done with Expedia! At this time, I am trying to fight to get that $50 back. The clerk at the motel said it could take up to 10 days to get it returned. This is money that should not have been taken to begin with.

Nonrefundable hotel bookings, I was not aware of this when I made the reservation. I had to cancel my travel plans and am screwed out of my money. The hotel actually says they would be willing to refund my money but Expedia is not. Complete rip off, our travel dates were not even close to the cancel dates. I lost our 400 dollars, but I have learned a lesson and Expedia is out a customer. So congratulations Expedia, while you might have taken my money, you lost a customer and many more from this review.

On February 26, I booked a round trip flight to LA online. After payment, confirmation page showed me that my flight is to Ontario, Canada. Then going back is still from LA to Grand Island. Which leaves me with no flight between Ontario and LA. I called and the representative was very helpful. She cancelled the flight going to Ontario. She went on correcting the error, tried to rebook my flight to LA and she kept getting the same error of having the flight to Ontario 2x. She said she will have the problem reported.

POOR CUSTOMER SERVICE!!! I booked a hotel in London that had a cancellation policy of 72 hours in advance for a 2-day stay from 12/27-29/2019. Due to a friend's death the morning of 12/23 (and dealing with that all day), I ended up cancelling late in the day on 12/23, knowing that 12/23 was the last day I had to cancel. BUT, because of the time difference, I ended up being 2 HOURS after their deadline. An unfamiliar time difference was the last thing on my mind that day while dealing with a death.

We booked a bundle package through Expedia 2/20/2020 through 2/23/2020. We were travelling from Oregon to Atlanta, Georgia to see our son graduate AIT training to start his Army career. The day before our flight, I call the customer service number to ask about taking liquid medication on the flight, was asked about itinerary number and/or confirmation number??? I said to them, "I just want to know if I can take my medication on my carry on or if I need to check it in?" They would not answer my question unless I gave them a confirmation number. I should have hung up at that point.

I recently booked a flight through Expedia for 4 people. Delta was the carrier and a few days after my confirmed flight and it was paid for Delta changed our flight. I called Delta and they said they could not do anything for me because I booked through Expedia. I called Expedia and they told me the only thing they could do was cancel my flight and refund my money. I can’t cancel my flight! I will never book through them again and highly recommend you don’t either!

We only asked Expedia to do two things throughout our entire stay. They failed us on both. Firstly we visited the hospitality desk at Occidental to arrange our return transfer. We had prebooked private transfers and got to the hotel fine. The reps confirmed that our pickup time would be 10am. On our final day we headed for the pickup point. 20 minutes later no one showed so we got the hotels guest services to cal them. No one was coming, Expedia had messed up. We had to book a private cab and shell out more money to try and get a refund when we get home.

My brother and I booked a flight with Alitalia for travel within Italy for last Fall. Since our 88 year old mom fell ill, she had to be hospitalized and we had to take turns and care of her. Therefore, we had to cancel our identical Alitalia flights that were booked separately with Expedia. We both submitted IDENTICAL HOSPITAL DOCUMENTATION, proving that mother was hospitalized, plus our respective birth certificates. My brother's request was immediately approved within a few weeks of submission. My refund request continues to be denied due to hospital documentation reasons. They keep on asking for a hospital certificate and the hospital is not aware of what that is.

Shouldn’t have to lose $2000 when an emergency comes up. Can’t travel because our beloved family dog recently became very sick. Canceled the notes, flight and rental car five days before trip. The hotel canceled with no issue and said they wouldn’t charge us a fee. Why should Expedia keep our money for the hotel. We should at least get back what we were charged for hotel room for four nights.

Expedia would not change or cancel my flights (for credit) more than a week before departure even though airline fare rules permitted changes. After 6 hours waiting on the phone while they repeatedly promised to help they eventually did nothing and made all manner of excuses as to why they could not help. I purchased a round trip ticket through Expedia. Ticket noted the following in relation to changes:

I purchase plane tickets and the flights changed several times to the point the airlines cancelled outright. I had also purchased the insurance. I called to fix the flights and they repeated there was nothing available though I can see there were flights with the original carrier as well as their partner carriers. Issue is the price went up so they repeatedly said, "There’s nothing available. But sure you can have a refund!" At that point I was fed up and agreed.

I booked a Carnival Cruise with Expedia on December and bought a travel protection plan. But 16 days before departure I decided to cancel because a Coronavirus. We are old people, my husband, 74, and I, 72, we think it was a big risk for us. Carnival returned us the third part of the payment, but the protection plan returned nothing. They said the Coronavirus is not included in the policy. It’s is a ridiculous. So, the protection plan is good for nothing.

We booked a cruise 14 months before date and 8 weeks before cruise we received notice our cruise was cancelled and they returned our money paid for excursions. Called agent at Expedia and got nothing but confusion. Had to call Royal Caribbean to get all things in the trip back to normal. Agent was so little help and seem to be taking time as it was not a priority with him.

After the airline changed a flight, Expedia representatives were not able to see it and so had to call the airline. This took multiple hours of telephone hell each time. I say each time, because every time it was almost done, something would happen that would require me to be transferred to someone else and then that person would not be able to verify anything that the previous Expedia agent had gone through. So, I've now been on the phone with these people for about seven hours and a supervisor has just had to restart the entire process. I will never use Expedia again. I'll just go straight to the airline. Any third party just makes any change an absolute hell to deal with and the prices are not any better.

Booked a flights and Hotel package and when attempted to pay for it only partial payment was deducted from my account, this happened twice as I tried again from my laptop. The first time I called the lady from support team was able to cancel the pending transaction and my money was returned, the second time I called customer service and they were mocking me, hanging up on me, pretending to transfer me to support but in actual fact they were just putting me on and off from hold. The customer service is disgusting, they brought me to tears. I'm still waiting for my money to return. I will NEVER use Expedia and will be on the phone to the ombudsman today, I don't understand how such people hold a job in customer service. Disgusting!!

I have made this Expedia review very specific to Car Rental in Puerto Vallarta, Mexico because of several bad experiences with Expedia and poor customer service afterwards. Expedia carries ads for most of the car rental agencies in Puerto Vallarta which all say that they include liability insurance in the rental rate. Even the 'fine print' of the individual company contracts on their own site state that minimum liability insurance is included but additional liability insurance is available as an OPTION.

Reservations incorrect on multiple occasions. Expedia has been the platform we use to book trips. In the past couple years this includes Thailand twice, Aruba, Cancun, NYC, Miami and others. This is the second occasion where we have chosen a hotel booking with free breakfast and have got to the hotel and been told the breakfast was not included. I called Expedia again and was told there is nothing they can do. This is the last time we will use Expedia and I will make sure all of my friends, family and clients are aware of our experience.

I had to cancel a flight that was booked through Hong Kong because of the coronavirus. I called Expedia and was able to get an agent quickly. The agent's name was Patch. She assisted me in cancelling my flight and getting me a replacement flight. Her attitude was so pleasant and she went above and beyond to assist me. Her service was so refreshing. It made what could have been a horrible experience into the best service I can remember. Thank you.

On 26 of January, me and 4 more friends decided to get one night accommodation in North Bank Apartments in Melbourne, Australia. Everything was ok, until I decided to contact the Expedia member and request to EXTEND one more day at that apartment, the payment/confirmation was done via phone, very quickly. The things became weird when during a short trip around Melbourne someone from the Hotel informed that they didn't find any reservation (extension that I requested) on their system. The manager on Duty informed that we could not stay there. Clearly a misunderstanding of their team member who booked a different day and obviously the hotel was unable to find my details there. I requested the refund because it was not my fault and also requested the recording of my call to them.

I am with Expedia CA for five years. I often book hotels with them, and rarely book flights. I booked the return flights from Canada to China with EXPEDIA CA two months ago. One week before I returned to Canada, I received the flight reschedule email from EXPEDIA. When I arrived at the airport, the check in officer said that they could not retrieve my ticket# that I need to process my check in. I showed the notified email to the officer, she suggested me to contact EXPEDIA CA for the missing info. My flight would be departed in 2hours. I certainly did, spending more than one hour on $3/min international calling charge with the Expedia agent. He sent me to the previous airline counter which is Air Canada and now operated by Air China.

My husband and I booked our flights with Expedia for our honeymoon in September of 2019. We were planning on going to Australia. But wanted to make a pit stop in Hawaii to break up the long flight from Toronto. We chose the multi-trip option and got TORONTO to Vancouver to Honolulu then 6 days later we were going from Honolulu to Sydney to Melbourne. 14 days later we fly from Melbourne back to Toronto. Then after a bit more research. We decided we wanted to stay in Sydney instead of a quick stop over and we would find our way back to Melbourne in order to come back to Toronto. Seemed easy, we had a layover in Sydney anyways, we’d just skip our flight to Melbourne.

We had an absolutely horrible experience at the RIU Palace in Cabo. They needed to refund the $450 we paid for an upgrade. We had to switch rooms, were promised another free upgrade and they never delivered. I wrote to RIU HQ and they said I needed to contact Expedia. Expedia did NOTHING for us and this mess has gone on for months. RIU lied and claimed they offered us $80....RIDICULOUS! First, why offer $80 when we paid $450 for the upgrade?? Second, why would we turn money down??? There were so many problems with this stay. I don’t have time to explain it all!

Expedia customer service does not care, they do their best not to refund your ticket, they tell you that you can not modify or cancel whereas it’s clearly says you can when you book online, they create stories, you wait forever to talk to them, WILL NEVER USE again! And the worst part is they are more expensive than if you book directly with the airline (Flydubai for example).

Booked a room in the Marmot Lodge in Jasper through Expedia. Charged me double of what the rooms actually cost. What a price gouging company. Charged me $248.00 for a room that costs $113.00. Shameful.

This website publishes much false information regarding pricing for members with points or coupons. Very often if you attempt to book online using points or coupons, you will not be able to do it because the hotel will not accept the reduced payment. Even after calling Expedia customer service there is a good likelihood you will not get the discount advertised to members. In exchange they will offer you a coupon that you will NOT be able to use upon your next attempt to get a reduced price. Save your grief and book with the hotel.

Coronavirus is now a Global threat. As I cancelled our stay at Dusit Thani, Makati through Expedia due to the Novel Coronavirus not for our convenience, Expedia and Dusit Thani refuses to refund our hotel reservation cost. Booking dot com provided us a refund of our seven day hotel booking and Mango Tours gave us our flight expense for two to Manila. I suppose Expedia and Dusit Thani is not aware of Coronavirus or does not care about their customers. Feb. 7, 2020.

Customer service is very terrible or I should say there is no customer service!! I have been on the phone waiting for one and half an hour but no one answer my call but once I select make a booking and I got to speak to someone within 5 mins!!! Then I was transferred to change and cancel team again and waited for another an hour!!! What a joke!! Sales you are served but problem, you got sent away and no one after you. It is very terrible. It is worth to buy tickets directly from airline. I got to cancel a ticket which I bought from Emirate and the process was smooth. Not recommended this website, think twice!! You pay what you get.

I booked via phone for the purpose of making sure I was being informed as to what my package contained and what extras could be added. The booking agent made every option seem like all the passengers I booked for we’re getting all options we spoke of. Long story short and many calls to Expedia later I found out that 1 person in each cabin was excluded from drink packages, specialty dining and my WiFi minutes were way less than what was told to me on the phone. I have spoken to everyone I could possibly speak to and all they could come up with was a $100 voucher for future travel. Please save yourself the headache and the money. Go with another travel site or service or directly with the cruise line.

We booked 2 tickets on Tropic Air. Expedia confirmed the booking both by text and email. When we got to the airport for the flights we were advised Expedia had cancelled the tickets (without notifying us at all). Luckily we were able to buy 2 tickets on the flights or Expedia's error would have been far more impactful for our holiday. The original tickets paid for through Expedia were successfully charged to our credit card and Expedia did promptly refund this charge (without associated fees and charges). We asked Expedia for an explanation and for refund of the $60 in fees. The whole entire waste of time email trail to and from Expedia is available - many times the reviewer did not even read the information nor understand the issue. They tried telling us WE had cancelled the tickets many times and later moved on to claiming it was a credit card issue and the charge was rejected (garbage - it was successfully charged).

Expedia is selling cancelled flights, and refusing to give a refund. Expedia refers you to the airline, which has no contact number for a refund. They then send you a strange number for expedia to explain to you how to get a refund. They wasted a morning of my time with their idiotic customer services people. NOTE TO EXPEDIA, give me back my money that you have STOLEN. I will not go away and the longer this goes on the more compensation I will be seeking. I will report you to trading standards. I am absolutely disgusted with your level of customer service.

What is up with the people that answers the calls at Expedia?? Expedia used to be good and now they have the weirdest and awkward reps that answer the calls. Booked an all inclusive package and needed more information about my booking and I get connected to the all inclusive vacation line, and this man basically turned every inquiry that I made into what shouldn't have been so complicated. How many different ways do I need to word: how many beds are included in the hotel room I booked? He seemed appalled and shocked and confused by this question.

Hi, I recently booked an hotel with free cancellation with Expedia.ca. I cancelled prior to the date and received a confirmation by Expedia confirming that I would not get charged on my credit card. 2 weeks later, I realized that the hotel in Asia charged my credit card and therefore that Expedia shared my credit card and personal information to the hotel without my consent and after I cancelled. It’s been more then a month and I still haven’t been able to retrieve the money. Be careful with this company that share personal credit information!!!

Pretty sure their system fails to charge my credit card after they send me an email indicating that I have successfully booked the flight. And I received one email one week prior to my flight saying that the airline has cancelled my flight. When called back for resolution, first girl says they will cover the cost of rebooking. 1 hour later, I called back, they claim that it is too expensive and they will only cover up to $1500+ my cost of original booking. Fine, I find another cheaper flight and call them again to ask them to book this cheaper one for me, and second lady recorded everything I told them but later told me that they will NOT rebook for me. She left a voice mail: sorry, good luck and have a good day.

Website would not accept AmEx payment. Called contact number, Rep could not add trip insurance from her position. Transferred call to "insurance" WITHOUT booking room. On hold for over 15 min, nobody ever picked up call.

In the WebSite is one total Amount, but what you pay is totally different. They charged me for plate pass. I was told it was going to be a certain amount, but when Paid it was double, and I barely used it. I recommend do not get the plate pass if you're not going to travel outside place you're visiting, they going to insist to get it. Poor customer service as well. Also if get your car with gas in it, they don't give any credit, check your vehicle when you receive it and take pictures, I got mine with one missing headlight.

After failing to reach Expedia by phone yesterday ("no one available" recording then disconnection)--then reading many terrible reviews of Expedia service related to coronavirus cancellations--my friend and I expected the worst when we called today. We had a Thailand trip booked through Expedia, transferring planes in Beijing. But today, the wondrous Michelle answered the phone, cancelled trip #1 and rebooked, taking time to ensure we had the best possible itinerary. We had spent enough time online searching yesterday to know we're really fortunate to have our new trip--a bit more expensive than the last, but we leave in three days so no surprise there, and no longer than the original one. The frustration of other Expedia reviewers sounds just awful: so here's my advice: ask for Michelle!

I don’t recommend this travel site, I cancelled a hotel reservation but it’s now 1 month and still they didn’t refund my money! I called them 4-5x already! They passed my call to different department but still no clear answer.

There are some serious flaws in Expedia's software. I spent 2 hours carefully screening all possible angles of reaching my final destination early evening. Expedia sent me an email to say the airline changed the departure flight and to select an option from 2 provided ...both arriving much later and having a much longer (hours) airport layover. I choose the least painful one with a now 3 hour later arrival time. No update was done to my reservation however 2 days later. What they had done though was gave me a connecting flight that took off EARLIER than my LANDING flight! Perfect! They have serious quality assurance problems, with software that is clearly unable to do maths to see this places the customer in an impossible position.

I purchased two tickets over the phone with Expedia and within the next days the price dropped down from 866.59 to 688.10 and the other flight from 998.59 to 812.10. So we are talking about 364.98 less than when I bought those tickets and they don't do anything about it. Yet, they don't give you any at least 24 hours cancellation, as soon as you pay you are screwed. This is the first time I bought tickets from expedia and I don't like their policies. I will try to avoid them later. There are other websites that offers you a bit more than Expedia. Think twice when you are buying from expedia. I have never wrote a review but I am quite upset about this.

Me and my wife have used Expedia as our professional travel agency for 10 years without issue. We put our trust in them completely. This year Expedia advertised a vacation package in Jamaica as all inclusive. Without hesitation me and my wife had confidence in Expedia to have our best interest in mind when offering vacation packages to the public. We found out the hard way that Expedia isn’t professional and most certainly do not care if a package that they market and sell puts you in danger. They only care about the money. I didn’t think a professional travel company would do such a disservice.

I have spoken with the Expedia call centre, as I was directed there by the on-line attempt to change a reservation. Each of the three times I was put on 4, 5 and 5 "quick holds" which were usually 4 to 10 minutes. I gave up the first time but stuck it out the second. Each time I was put on hold so the person could check my reservation. So I went online and checked it in 60 seconds but the call person took 5 to 6 minutes. I am convinced that the "quick holds" are one of two things - either staff is paid by the time they spend, or they are dealing with more than one call at a time. In either case this has been a nightmare, I am now in my 4th call, on hold while they check with their supervisor. According to my stopwatch this quick hold is up to 7 minutes and ten seconds.

Worst experience ever. Booked flight to Europe, four times Expedia canceled flight and re-booked again the same exactly flight. Finally they found that they typed my name in ticked wrong - converted first and last name. After 10 hours conversation on phone I canceled my booking, they charged $300. Never ever got business with Expedia.

I made my flight reservations months in advance and still can’t get any help. My flight from Miami to Roatan, Honduras was changed by the airline. I don’t know why, but I do know that I have gotten zero help from Expedia concerning these changes. All I received from Expedia was a nasty email saying they were going to cancel my flight because they couldn’t get in touch with me and had been emailing and phoneing me with no success. I had spoken to a rep two days earlier, and knew the basic of the flight changes. Mia to Grand Caymen to LeCeiba (on the mainland) and then I had to wait till the next day to take the ferry to Roatan.

I have used Expedia many times with good results. This last time was the worst experience ever. I booked a room at a hotel in Nashville. The room I booked and paid for was a king size suite. What I was given was a handicapped accessible, roll in shower room. The hotel was more than willing to move me to a a regular room. Not only was I charged more than Expedia quoted, but I contacted customer service on three separate occasions. They never compensated me for the mistake or called or emailed me back. Terrible customer service! I will not be using them in the future!

I have been with Expedia for years. I just had the worst experience at expedia. I booked an Eastern China flight through Expedia in November. I canceled the flight due to the on going coronavirus. Eastern China announced they are offering a full refund on their official website, but Expedia insisted that I would need to pay a $150 cancellation fee and said it was Eastern China's policy. I contacted Eastern China about the situation, they told me I was eligible for a full refund without cancellation fees, and they aren't receiving that $150 fee. Expedia claims it was the airline's policy to charge me 150 cancellation fee. But guess who is pocketing the money...

Misrepresentation of company. After searching the internet for Boston Park Plaza, called a number believing it was the hotel’s reservation phone. When I asked if this was Boston park plaza reservation she said, "Yes we reserve for BPP." Then proceeded to take my reservation never mentioning Expedia. That was only the beginning.

Had the worst experience with Expedia. Expedia is a fraud, and unreliable! You are warned, run away from Expedia. Cheap flight comes with a catch and they will get you. Called to cancel a return flight on April 1, 2019, spoke to a representative called "Nolan **" (from roverflights.com) paid $500 for cancellation got an email of the transaction, and was told I will get a refund of $1596.91 by June/July 2019. After several, countless calls to 1-866-603-5912 I got a representative who told me Nolan ** does not work with them anymore and that I should get my refund end of September. Did not get a refund, called day and night everyday for 2 months got no one to pick up. Was later told by a machine the line is out of service.

I would like to warn everyone against booking travel with Expedia, especially package deals. A few friends and I recently used Expedia to book a trip to Mexico, including air, hotel, and ground transportation. When we arrived at the airport at 4:30am, we learned that our tickets were not ticketed properly by Expedia, and they were unusable. The airline was helpful, but it was out of their hands. This began the 13 hours (not an exaggeration) of phone time with Expedia customer service to resolve the issue. We spoke to over 10 different team members that day, each telling us the mistake was too expensive to correct and outside of their 'approval limits.'

Terrible service!!! On November 16 I booked first class round trip from Minneapolis to Maui on January 11 with insurance. The first and short leg was first class, the rest of the trip was the worst and cheapest seats on the planes.

After researching flights for a trip to Disneyland, for hours, we had decided on ones offered by Expedia. After trying to check out, we were told the layover was too short and we could not purchase the tickets we had intended to. Feeling frustrated, I called and asked why there would be a flight offered that wasn’t actually able to purchase... I was told there were no seats left? Which their website said there was still 7 seats left. I still don’t know why I couldn’t purchase the tickets, but even WORSE, we got charged the tickets we were trying to purchase, twice! Not only could I not buy the tickets I wanted, I got charged for them twice.

I have used Expedia before, after several horrible experiences I swore never to use them again. Unfortunately, they continue to spam ads at me on Youtube. This makes me more dissatisfied with Expedia in general, and I will never use them again. In addition, considering they insist to advertise on Youtube and waste my time pressing "skip ad" button on Youtube, I will make an extra effort to tell all my friends, family, co workers, customers, suppliers and even strangers how horrible Expedia's service is, and how intrusive their ads on Youtube are!

Cheap Flight Specialists but do NOT say, that does not include luggage, food, drink and change of day. The surprise comes later, the airlines as you bought by Expedia mistreat you and do not solve anything, all these low-cost companies are a trap to the detriment of the user. Buy direct seems more expensive but in the end it is much cheaper. When you call them on the phone the only thing they say you solve with the airline, but the ticket I bought from Expedia, I lost my money. END OF HISTORY.

DO NOT USE EXPEDIA (or Travelocity) to book anything! Other sites as Booking.com are cheaper, more reliable, and honest. In December, I booked a car in S.Jose (CR) with Economy Rent a Car on Expedia and added the EXPEDIA "Collision Damage Plan". According to Economy I had to also add liability insurance. So I decided to buy FULL insurance from Economy and get a refund from Expedia BEFORE renting the car. I immediately called Expedia (BEFORE renting the car) and its representative confirmed I would get their insurance refund. Now, EXPEDIA is refusing to refund because Economy tells them "it honored the third party insurance from Expedia". When I called Economy, they TRIPLE CHECKED my contract and RECONFIRMED I did not use the EXPEDIA insurance. After being their customer for 20+ years, I WILL NEVER AGAIN USE EXPEDIA (or Travelocity) for anything.

I am so so disappointed in my recent dealings with PEI branch. I was booked on a cruise and paid deposit in July and at the same time I was told that the plane fare would be a much better deal if booked now during a phone conversation. I am certain I requested a fare that could be cancelled if emergency came up and was told yes. Well I developed blood clots in early Dec. 2019 and was advised by dr. That I cannot travel in the foreseeable future. I called Mrs. ** and discovered I did not have travel insurance and she would work on getting funds for cruise minus deposit and I was out of luck with travel. I persisted on travel and finally was told I may get all but 250. Back plus fees. I was advised Danielle my roommate needed a note from my dr. advising I could not travel in order for her to get her insurance coverage.

My employees travel a ton and this is the last time we are using Expedia. Book directly w/ Airline, Car, Hotel. At least you'd be able to cancel without forfeiting the entire $. Asked me to submit a claim w/ AIG? If you were not so lucky and caught the flu, you have to go see a doctor and get a letter. I had my flu shot and there's nothing the doctor can do. NEVER AGAIN WILL MY EMPLOYEES OR MY SUBCONTRACTORS WILL USED EXPEDIA.

Expedia Will jack your prices up after you call in and wipe out the deal you had on the original booking if you alter or edit your booking if you add a day to your hotel. They are scam artist and I complained and they gave me a $100 credit on my account but I can't use it because it's on select hotels and where I go none of the hotels use it. Scammers.

When you try to book with Expedia, even if the transaction DOESN'T go through, your credit card will be charged what is called an authorization fee and they keep it for 3-10 business days before removing it off of your credit card. In my case they charged me almost $6000.00 and when I couldn't book because the end of the booking said flight was sold out, or couldn't process I finally went to a local travel agent who got me everything for even less than Expedia.

We booked a return air flight for our family of four for our year end holiday last year. There was no problem with the flight there but when we arrived at the airport for our flight home, we were told that we were not booked on the flight. The itinerary sent to us by Expedia showed a 2-way ticket was booked but the airline did not receive the booking request from Expedia for the return trip. We were frustrated that Expedia did not acknowledge their mistake in failing to book the flight and instead referred us to the airline. It is unprofessional of them to not ensure our booking is made accordingly and to inform us if the booking was not successful for any reason. We were almost stranded at the airport. We had to book another flight out, incurring more charges than we had to. In short, do not use Expedia to book your air flight.

Expedia started to advertise "Seat selection" as an option, it could be free or fee. I booked a roundtrip ticket from Expedia from SYD to SEA, and have seat selected. Nothing ever showed me there will be a charge to pay at the check in counter. I contacted Expedia customer service. At the beginning, they kept saying there is no fee, and asked me to contact Cathay Pacific to resolve the issue. (Cathay Pacific asked me to contact Expedia). At the very end, after many emails and chats, the customer service representative told me "Seat selection" option is available, it doesn't mean it will be free. The last advice he gave me is to call Expedia to get the accurate information on rules and policy. It basically said their website is not showing accurate information, blame me not calling them to verify. WTF.

I bought a vacation package for my family including flights and seat assignments. Later on come to find out the seats they gave me were non existent. And I had to pay extra money to get the seats. I called Expedia and they blamed it on me.

Expedia ringed me and talked to me very impolitely and hung up without letting me say a word. I got to know that they also talked bad about me behind my back which is very unprofessional and rude to speak about customers in this way!

So, I originally booked hotel Isola Sacra from Expedia for a 10 days vacay in Rome since it was really cheap.. After booking the hotel and read a couple reviews although it’s a 4.0 hotel, I realized that this hotel wasn’t it. I called Expedia and asked them to change the hotel, they told me it was impossible after multiple attempts although my reservations had insurance on it. When I arrived to the hotel, they told me breakfast wasn’t free, yet Expedia mentioned breakfast was included with my reservation. Then, I was told to pay 8.50 euros daily for breakfast and 30 euros round trip to go the nearest train station. On my third day at the hotel, I didn’t have toothpaste & there wasn’t any housekeeping whatsoever. As a result, I found bedbugs in the room.

Do not use Expedia. Their customer service suck. Booked a hotel via them, not only more expensive but 24 hours protection to cancel or change was misrepresented to us. They took our money and we had to contact our bank to dispute the transaction. Bunch of thieves are suiting to take your money. Use other providers.

I had organized a 3 day trip from July. The email of the reservation, made clear that I do not have to contact the hotel, but when we tried to check in the room was not reserved and with no reason. The hotel manager tried to search for another accommodation but unfortunately whatever he suggested was way more expensive than the one I had early booked.

Booked a commuter flight with Expedia. Could not check in because there was NO ATTENDANT at counter. When attendant appeared, was told that passenger "just missed" boarding and was refused permission to board aircraft! Expedia's reply for a refund is that since the airfare is so low, they would not refund! It should not matter what the airfare is...if you can't board the plane because of bad customer service, you should be refunded for a flight that didn't happen. Shame on you, Expedia. You have so many customer complaints! I was loyal but not anymore. You may be big but you have too much competition and your withholding of 60 bucks costs you another complaint and a customer.

I tried to book a flight on Expedia. Usually I have used other sites but this time I ran across Expedia and it will absolutely surely be the last time I use this company. First, after I chose my tickets and entered my data, my credit card was charged 4 times (2 times service charge 2*18 EUR + 2 times flight charge 225*2 EUR). AND to top it off, no booking confirmation was e-mailed to me and no booking also appears on my Expedia account. And... When I called the customer service their response was basically something like "Umm, sorry we cannot help you, call back on Monday". Just pathetic all over. Avoid and use Momondo or Skyscanner instead!

Expedia advertised home booking in Canadian Dollars and then converted to the US$ rate costing me extra even though the booking was confirmed in C$. When I cancelled the reservation within the specified period, I was short changed again when they converted US$ to C$. Spent 2 hours trying correct the error without success. The manager would not come to the phone. Will not deal with Expedia again. Misleading website!

I just talked to Expedia corporate and they told me that Hertz's response was an adequate resolution to this situation: On Dec 27, I flew to Tampa, Florida to then drive to Clearwater to visit a sick family member. After taking a cab to the Hertz location at 6037 N Dale Mabry Hwy, I arrived at 7:30am. I was told that even though I had booked a rental car well in advance through Expedia, and that my reservation was confirmed by Hertz, they had zero cars available. They let me know that they had no clue when they would get more rental cars and that my options were to wait at the rental facility or leave my contact and credit card information for them to call me when a car became available. Because I had nowhere to go, I had to wait at the facility.

Every one out needs to know what these booking companies are doing!! They claim as in a hotel reservation that it’s none refundable. Well that’s what they try to make you believe after you reserve. But actually has nothing to do with the hotel or airlines. They do this then offer a protection option you can buy to cover any changes. This is all done in house and in hopes to make more money!! Be advised I ran into a situation like this and the hotel agent got very upset because Expedia and other companies claim they need approval from them to cancel so we customers would not find out it’s their own scheme. The more we can get to understand this the quicker we can get this scamming stopped!!!

Bought a protection plan. Needed to change flight the day after. Customer service said I couldn't do so and suggested to cancel the flight and use the protection plan to get back hotel refund. So I had to pay for the protection plan for nothing. Tried to contact them again to complain and they pretended like there was issue with chat screen and didn't connect me to any supervisor. Tried to email them to complain and they pretented like they didn't get the issue. Even spelled my name wrong. Very rude and shady. The customer service names seem to be lack of diversity (4/5 people I chatted with have hispanic/latino name). Save your money and book somewhere else.

We booked a trip to the Rocky Mountains through Expedia. We booked at the Coast Canmore hotel for 2 nights on Dec 30-31, 2019. We liked the convenience of it and wrongly assumed they would have fair pricing. We were appalled to find out we overpaid by as much as $150 a night when we showed up to the hotel. We get that they need to make their cut but getting a fee as much as the hotel room itself is simply unacceptable. We contacted Expedia to complain. We got a templated email saying that is just how things are. I was a gold member. I am never using them again.

We made a hotel reservation. Due to family illness we were unable to make Our trip. We called the hotel and were told if we had made the reservation through them we could cancel, but because we made it through Expedia we would have to cancel through them. Called expedia and were told because it was less than 24 hrs they could not cancel any of the 5 days reserved. $ 1100.00 dollars down the drain. Terrible customer service.

I tried to get hold of them but the reps over the phone/chat/email don't really care to help with anything!!! They wouldn't honor the price match policy as well..It's just a scam!! I tried to solve issue over a month. I spent nights and days hours and hours to see if they will solve any problem. Even as a gold member I consider to stay away from them. They don't deserve to have us as customers.

Expedia have robbed me $1,200 by not booking my ticket for my partner and notifying me of the issue. Now I’m trying to get a refund as I had to book 2 days before Christmas a new ticket at an excessive price. Expedia does not want to refund me and also want to take more money out of me pretending that I haven’t paid the airfare for my partner. Now that the flights have gone they are asking me to call the airline to confirm my booking while nothing was booked when I called the airline on the fay of flying. Do never ever book anything with them. They will take your money!!!

My friend uses Expedia to book a room in Orlando @ the Quality Inn & Suites/Kissimmee by the Lake on 11/28/19 for 2 nights, a month in advance, to see her grandson play in the ESPN Youth Baseball Tournament. She specifically asks the Expedia representative if she has the right to cancel and get a refund if necessary because her grandson’s place on the team was not finalized. The Expedia rep tells her that as long as she cancels before 2:00 PM on 12/25/19 she will get a full refund.

Here is a pro tip about saving time and money: Never order tickets, or anything, with Expedia.com I booked a flight with them. They misspelled my surname by changing the place of two letters. I called... and called again. Two weeks, four phone calls, four departments and 6.5 hours later (in total), the name on the tickets has yet to be changed. They are after my money, you see. The flight cost 900+ dollars. If they can convince me to cancel and re-book the flight, then they would only refund 300 dollars. Brilliant eh? I have spoken with Helen, Ashley, Alex, Andy, Elton, Maria, Reggie, Paulo and Elsa (most of them 'senior representatives' or 'managers'), from whom I got no less than four different 'case numbers' and countless false promises. They also never call you back, though they promise to every single time at the end of each conversation. All I ever got from you were excuses, and blaming Swiss airlines for your own poor service.

Firstly I had trouble understanding the accent of the call centre representative in India. I wanted to know the terms and conditions about changing my booking. When she said there would be additional charges, I said to leave booking as is. She said she had already changed it so it was too late. I then had to cancel my AirBnb accommodation and got a call later to say she had reinstated the flight booking and to check my bank account because they may have charged me again for the same flight. Have been a customer with Expedia for over 2 years and booked many domestic and overseas trips with them including accommodation. I will be cancelling my membership and taking my business elsewhere. Very disappointed.

I have been making reservations on Hotels.com which books through Expedia.com. Today I received an email from Expedia stating I’d been selected for 50% off my next reservation. Before making a reservation I contacted Expedia to ask if it was a legitimate offer or not. The agent (per usual, the agent was somewhere outside of the country and completely ignorant of the FTC). She put me on hold for quite a while to check on this “offer”. She came back on the phone and said it was but did not elaborate. She asked what where I wanted to make reservations. Again I was put on hold. When she returned she quoted me a rate that was $10 more than the Hotels.com website. I asked about the 50% off. Again a long hold. When she returned she told me $69 was the best she could do. FALSE ADVERTISING AND BAIT AND SWITCH!

I am so disappointed in my experience with Expedia. We booked 4 tickets to Hawaii eight months in advance. One month in, our departing flight changed so that we now left 2 hours later. Not a huge deal but annoying. It meant our first day in Hawaii was going to be cut short by 2 hours so instead of arriving at 1pm with plenty of time to hit the beaches, we now are arriving after 3pm.

Ugh. My husband tried to book a complex flight. Never again, we will work directly with airlines and get better bookings with less hassle. Expedia set up an open jaw, which tacked an additional $1000 plus to each ticket (as opposed to two separate round trip flights which would have been more convenient and cheaper). When we discovered what had happened, we tried to get it corrected only to discover that the "owner" of the flight, which included 2 major airlines and one 1-star-rated regional, was the 1-star-rated regional with a "too-bad, you booked it and we won't make any changes" booking policy. We could cancel the whole flight and get $5400 in credit--plus change fees--with that 1-star airline (no credit on the majors) but since we rarely fly in that region, that wouldn't help.

I can only stay at a place with a gym. I booked a place thru Expedia that wrote they have one... That's closed exactly during my stay. Somehow, they didn't disclose THAT! Expedia refused to do anything. Bounced me around for an hour and 20 min. No call back after the call disconnected. Literally, nothing. Just repeating the same story 4 times on the phone and about 3 on chat. Then they told me that they can't verify what I was told because they don't have someone who can speak to the front desk in Spanish. No compensation, nothing. I have to pay my own way to relocate or find a gym with a day pass. I officially am switching to a competitor.

We spoke with two separate agents yesterday about our issue and after hours of talking we were told to handle this through email. What was even more unprofessional was that they had difficulties even emailing us. When we finally received the email we did just that, sending them what they asked for, but then the very next day we received an email back informing us that there was nothing to be done over email and asking us to call Expedia back, so we did. After calling Expedia back we received absolutely no help or resolution even though we have been through this before - we didn't even receive an email from Expedia informing us for our records that our money would indeed be returned into our account (which by the way we have proof that Expedia can indeed send such emails because it was done before for us.).

I had to stay 2 hours explaining the same problem for seven people and the end left me on hold for hour. If I could I would sue them for wasting 3 hours of my time, definitely not going to use them again.

After I couldn't get on my plane to the United Stated due to my ESTA delay, I tried calling the plane companies I was supposed to travel with, and they couldn't fix my problem. I called Expedia and receiving an amazing service from Ann. She was able to change my ticket to a completely new itinerary, all of this without fees. I'm still amazed that this could have happened, as when I called the flight companies directly they told me there would be up to 2000$ fees. Ann was able to change my flight ticket for no fees at all. Thank you Expedia for this customer experience, and thank you Ann for your amazing service.

Don't book cruises with Expedia. They make offers for onboard credit just like the cruise companies do but, unlike the other companies they hide forms in the small print that you have to complete so, that you don't get your credit. If I would have booked my cruise directly with the cruise company I would have received the credit. Instead Expedia pocketed my money. Dirty company!! Beware!!!!

How Expedia works to rip you off. When you compare prices for a holiday trip Expedia is always top listed. It happened to me as I choose an all-inclusive package that was everything else than that. How they do it is that they remove the food and the return luggage from the ticket. That way you will only notice that when you are already in the plane and think that this was a mistake. At the return flight then you have to pay extra for your luggage and have no choice. When you contact the Customer service they will tell you that these is not always guaranteed, their loophole. A very smart way they worked out to rip you off. Well hands off from this company that makes money tricking customers, spread the word!

I was in a hurry to buy a ticket Taiwan- Vietnam, at the desk, in order to be allowed to enter Taiwan. Found a fairly cheap one through Expedia. It was advertised to cost 69$. After proceeding it turned out there were extra fees so the actual price to pay was around 110$. Ok. Normal procedure I guess. Still the 69$ was never more than a lure. I was careful to check luggage rules and it was said to be included. One piece checked in luggage up to 20 kilos. Three weeks later, at the airport desk (Vietnam Airlines) I'm informed this is not true and never had been. So I had to pay another 40$. So in the end the actual cost was more than double the advertised cost. That's a first class scam.

I bought a trip to Jamaica that cost me $3,229.53 which is scheduled for February, a couple of weeks later I saw the exact same booking for almost $1,000 less in price, so I contacted Expedia to get a discount and I was advised I could get a discount and was bounced around just to get a response that I could not get any discount because they only have a price guarantee for a standalone hotel reservations, which I think is BS, I will never book with these people again!

Before visiting New York on a girls trip I purchased “skip the line” tickets to the 9/11 Memorial and Museum. 1) You don’t skip the line at all. Waited in line for approx 30-35 minutes, only to be informed that when Expedia sold me those tickets, their contract was being negotiated or something to that effect. Those tickets were no longer good. Had to purchase tickets there at the museum.

Wanted to cancel a hotel booking. Talked to Expedia customer service and got a few different answers regarding how much they can refund..also talked to hotel directly and then also got different answer. Annoying with empty promises and contradicting information. Asked Expedia to only cancel my booking if it was free to cancel, but they cancelled it anyway without asking me, which caused trouble when trying to check in.

We booked flights through Expedia in September for a December trip to Vietnam. The day after Thanksgiving the airline sent an email letting us know one of our return flights from Hong Kong to Vancouver, BC had been cancelled and we needed to call them to rebook that flight. 10 minutes after that email posted, my husband saw it and we contacted the airline. They told us they could not change our flight, because we booked with Expedia and needed Expedia to change the flight.

Rewards Points program is a joke. Spent close to $3000 in hotel fees, got $21 in points, compared a room price with and without the points, only save me $8, so my $21 in points actually translated to $8 comparing the same room. Total scam! You earn nothing and they screw you for 60% of your points once you use them. Cancelling account w/ Expedia.

Updated on 12/12/2019: Updating from last review. They are still refusing to refund the $2,000+ charge that was confirmed to not be happening/refund would be issued numerous times in writing, while providing in writing the incorrect cancellation policy of actual hotel. A refund was confirmed multiple times in writing over the span of multiple months and they are still denying.

I had to cancel a flight reservation for an ill relative weeks before the event. Travel Guard Insurance (offered by Expedia) turned out to be a scam. Unless you're a victim of terrorism, are denied military leave, or have a fire or serious traffic accident, the product is useless. Expedia takes no responsibility for Travel Guard's horrible customer rating or service. I will no longer use Expedia, and will only book directly with an airline. I'd rather pay a little more, knowing I can get a refund or credit from the airline.

There are so many online options these days that Expedia should not have to be one of your considerations. They might appear to have good prices but beware. In one single trip their baggage cost details were grossly misleading and added cost to the airline ticket afterwords. Their assistance when something went majorly wrong with one of the tickets in our travel group was outrageously poor, to the extent that we simply had to buy a new ticket right there on the airport before departure.

I booked my hotel and flight with Expedia. Bought the insurance with it so I could cancel my flight if I needed to. I was told it would be no problem. I called to cancel my flight and they said they wouldn't honor their insurance lol. Garbage company.

I decided to give Expedia a shot since many people use it. I usually go through Yelp, Google or directly on the website when I book anywhere. My fiance was a couple of days out from his powerlifting comp and forgot to book a hotel. I looked up on Expedia, a decently priced hotel right near the Tampa airport. The reviews were pretty good, so I thought why not? I booked it. When my fiance got there, this place was DISGUSTING. There were bed bugs, ** stains on the mattress and lamp, dead roaches and when he took the sheet out of the bed he found glass!! It was craziness. I decided to look this on up on Yelp and it had the worst reviews! I trusted Expedia to have true reviews and they were NOT accurate. There were pictures on yelp of everything my fiance experienced. I felt horrible to have booked this room for my fiance.

I was under the false assumption that Expedia was a reputable company, one that I could rely on delivering fair rates and truthful declarations. Expedia has refused to refund or credit my account for a stay that they charged me $20+ more than if I had walked into the hotel 5 minutes later. I horribly regret this decision. Yes, it’s only $20. However, this $20 won’t be spent on holiday presents for my family. A $20 lost due to false advertising, followed by a complete lack of customer support. I was offered literally nothing other than what may have been an apology and an “it is what it is” result.

I booked a roundtrip from Los Angeles to Toronto in Oct. I had something came up so I can't go, I cancelled my flight more than a week before the flight actually departs. The customer service told me that I can cancel the first round of the flight but I can't cancel the second one. It wasn't a cheap airline. I was a little mad but that's ok. Then they said I'm not getting any of my money back even I cancel the flight, but I will get a 180 dollars credit. I'm not going to complaint with them since I got the 180 credit (the roundtrip was almost 700 dollars after tax). When I have to book a flight on Dec 8, I didn't see any credit on my account so I called the customer service. HERE IS THE MOST RIDICULOUS THING: They say that I have to pay a hundred dollars processing fee in order to redeem the credit!!! I have never heard anything even close been bad like that! DO NOT USE EXPEDIA!

I recently booked a room at the Angel of the Winds Casino Resort online with Expedia which was easy. I had to cancel due to change of plans, received a confirmation email on the cancellation but 9 days later was charged by the hotel. I called the hotel and Expedia never contacted them to cancel. Wont use them again.