Expedia Reviews

Never again! the booking part is easy, good luck if your flight is canceled or changed.... Found out how bad it can be when we were trying to book a flight out of Italy during the beginning of covid. Booked a flight out through Expedia that was cancel the next day because of flight restrictions. It was impossible to contact anybody from expedia so we followed the instructions on their website to cancel our flight in order to receive a refund. Now we are being told that because we cancelled our flight we can not receive a refund, even though there was no flight to cancel???? Long story short a flight we also booked directly through the airline was canceled as well but we received a credit immediately. Now we are caught in a loop where expedia says there is nothing they can do and the airline says to deal with the third party.... Good Luck

Don’t Use Expedia -I purchased tickets and a car rental on… I purchased tickets and a car rental on Expedia to go to my nephew's wedding. My husband and I weren’t feeling well and knew traveling would be out of the question. We didn’t know if we have contracted Covid. We ended up in the ER. My husband told me to cancel, mind you this was before the day we were supposed to travel. I went on Expedia and was able to cancel the airline tickets for a credit.

Ok so I'm in Mexico and I wanted to rent a car. Expedia seemed to offer the best deal on the rental so I went for it. Paid $55 USD for full coverage and supposed to pay $92 at Europcar rental (which Expedia calls Fox). Anyhow, the government requires all car rentals to have their basic insurance and Europcar doesn't accept third part insurance. I ended up paying $244 USD instead of the promised $92 USD and when I call Expedia they can't do anything about it and they don't even offer to give me back my $55 USD insurance that they charged. They are thieves. STAY AWAY FROM THEIR **.

Booked 2 flights... ($1600) Covid hit... Had refundable flights.. They said I'd get my money in 3 months... month 4 I called... they apologized... they said I'd get my money in 3 months....4 more months past (total 8).. called called.. they apologized... "You'll get your money in 3 months..." 4 months later.. called back... a very rude man says... "Sorry.. it's been 12 months... your refund is no longer possible after 12 months..." DON'T EVER BOOK WITH EXPEDIA.

I made a reservation via Expedia for a car rental with Europcar. Reservation was worthless, as Europcar would not honor price and said they never do honor Expedia’s prices. But Expedia appears to not care, and get their cut of a now higher price I had to pay for the rental.

Be Careful Expedia deliberately cancels travel without prior notice and then does not take care of or give any type of refund and having travel insurance is useless since they do not refund either and no one is responsible.

Do NOT book anything through Expedia. I made the mistake once and will never again. They completely messed up my flights then offered no help to resolve, I ended up having to buy the same flights they already charged me for directly through the airline so I could actually get on my flight, then when I reached out for a refund from Expedia for the original flight they charged me for they've completely disappeared and stopped responding to me. Luckily I have everything in writing (online chat and email) and am currently trying to dispute their charges with my bank! Expedia claims I have not provided them with invoices etc which is not true and I have proof! After they had no more excuses and so they just stopped responding!

Expedia does not let/allow customers review airlines and flights. It is IMPOSSIBLE to review an airline on Expedia. We as paying customers do not have that option. Why???? Customer service, flight information, cleanliness of the plane, booking experience, food quality, on time flights, flight value for the price, comparison between airlines…. Why not???? We customers rely heavily on the reviews when planning vacations. Expedia does not have an explanation for this.

It's like they outsourced their reps. I booked a hotel with Expedia and trying to reach a live person who understands your issues is a travesty all on its own. I booked a hotel through expedia that was falsely advertised and tried to get a refund. Needless to say they give you the runaround and refuse to refund anything. Then say they "try" to reach out to hotels to clear things up but that's obviously a lie. I will never book anything with expedia again.

Expedia promises lower prices (Priceline was 20 dollars lower) but then charges extra fees if you end up needing to postpone or cancel your trip. I was trying to find the total cost of a hotel near my sister's house and confirmed a trip without meaning to (I wasn't focusing enough on what I was doing). I immediately asked an agent to cancel what I had just done. They contacted the hotel but the manager refused to accept the cancelation, so expedia didn't try anything else and I lost 200.00. I called the hotel directly and they told me there wasn't anything they could do and that it was up to expedia to issue the refund. On top of all this, when I tried to leave this same review with expedia, it wouldn't let me and the review link also didn't work so I was unable to change whatever it was they didn't approve of in my review.

November 1st 2021. Purchased tickets on AeroMexico from Vancouver to Mexico City with connecting flight on Volaris Airlines to from Mexico City to Guadalajara. First flight to Mexico City is fine but the ticket to Guadalajara was a total screw up. One of is booked on the wrong day and the other seems to be nonexistent. Both flights were paid for. Expedia is virtually no help as they don't have an agreement with Volaris to change or access their tickets, yet they sell the tickets and book the flight. I would rather walk to Mexico than deal with either of these companies in future. Our Expedia numbers: Madeleine ** and Peter **.

DON'T USE EXPEDIA RIP OFF. They say dogs allowed but no cost of how much they charge per night. Most are 30 to 50 dollars. They wanted to charge us 100 a night for our dog. We told them there was no place online stating this high cost and wanted a refund so we could go to another hotel. We disputed with our card company and they would not refund the money for the room we didn't use.

This company has zero ethics and treats travelers like crap. It's almost impossible to get hold of consultants and when you do they hide behind subsidiaries, delay and lie. I am astounded that such a company is allowed to operate. I have learned a wildly expensive lesson to never ever use this company or its subsidiaries again.

They make you call 10 times and wait hours for nothing. They do this on purpose so you give up and don't get your money back. Do not ever use them!!! They make it seem like you'll get a refund but when you try to access your account - it makes you call them.

From start to finish my Expedia booking was an absolute nightmare from flight cancellations to overcharging for literally everything. When we got to the hotel Expedia told them we only want 2 adult breakfasts although we paid for 4 people. They constantly lead me on and were not clear at all and tried luring me into things not to mention no updates on the website and once they realised their mistakes they tried to cover it all up.

I purchased two tickets with fully refundable tickets and clicked to pay with my credit card. As soon as I paid for tickets, the small letter showed on the screen that it is not refundable. I am sure that I clicked for the fully refundable before I paid, but after the payment, It changed to a No refundable. So I called and cancelled right away. Ms. ** said it will take about 7 days to refund and eventually they did but they did not refund $140 saying that is a safety insurance charge which I have to call before 15 days from the purchase. No one told me those insurance money and when the last day to cancel is. It seems a fraud. I will never buy from this Expedia company anymore.

Do not use this website! I booked a flight with Expedia and purchased cancellation/change insurance (despite Expedia's promised free change within 24 hours of booking). I had a booking for a round trip from EWR->EYW with short layovers in-between. I then needed to change the date of my flights to the next day. I spent over 3 hours with a service agent on the phone. After losing 2 of the preferred flights I had looked up due to his "connection" speed the agent assured me he changed my booking to reflect EWR->MIA ->EYW and EYW -> CLT -> EWR. Adding the disclaimer it takes 24 hours for Expedia's itinerary to update to reflect the changes. 24 hours later checking my itinerary I was shocked the support agent failed to book the flight after the layover. Leaving me with a reservation for EWR > MIA one day and a return EYW > CLT. With no way to get to my destination *EYW or return back to *EWR.

We reserved a car through Expedia to use in our trip to LA. We reserved a mid size SUV and full insurance coverage. We went to the Hertz airport branch to pick up our car. The Hertz rep tried to bully us with expensive options and we declined. We ended up getting a small size SUV with no options (e.g. no USB to charge our phones). We were charged money for insurance which we already paid. This was a textbook rip off. We contacted Expedia to complain and after days of waiting, the issue was not resolved in our favor because Hertz did not respond to Expedia's inquiries! Bottom line is that if you do business through Expedia, do not count on their support if things go wrong.

Expedia is very unreliable and if you have to book through one of these online travel agencies, I'd recommend Travelocity. I booked a hotel room in NYC back around March for a weekend in October. I was told by Expedia that the rooms were booked, given a confirmation number, and given reminder emails leading up to the date. Well I get to the hotel and it turns out that due to a booking error Expedia never actually booked my room! So I arrived at the hotel around 11:30 PM just ready to crash, had an absolute panic attack, and scrambled to find something nearby before midnight or else I'd have nowhere to go until 3 PM the next day.

We booked international flights on Expedia for this month and had to timely cancel them because of a cancellation of the cruise we were planning to take. The airline we used does not charge a cancellation or change fee. Expedia says on its site that it does not charge cancellation or change fees, merely passes on fees imposed by the carrier. HOWEVER, they are charging $1,000 per ticket as a change fee because their website is facilitated by a third party facilitator, Hahn Airlines, which charges a fee!!! We were not informed by Expedia that they had used a facilitator until we had to timely cancel our flight. We trusted the statements by Expedia that there were no cancellation fees. We spent hours contacting Expedia without any resolution. We will never again use Expedia. If we could give them a minus star, we would.

DO NOT BOOK WITH EXPEDIA! So frustrating! My flight was cancelled due to covid. The process to get a refund is a nightmare! First, there is no credit listed on either my Expedia or WestJet accounts (yet they claim it is there). Then they claim I can book a flight and use the money as long as I book it by a certain date. Why don't I get to pick when I use MY money up by??? The service/flight I was requesting, was not an option for me. I should have received a full refund the minute the flight was cancelled. Such a process! Also, other couples booked the same flight through Expedia AFTER I did, however, they miraculously have received a refund - yet I am still being told my option is to apply for an extension or refund. What a hassle!

Disappointed by VRBO/Homeaway booking. Property ID: 2346469. Ad listing: UNIT 200A-Bright sunny apartment-2 Beds, 1 bathroom, pantry/dining. NEVER CONSIDER THIS PROPERTY! I was directed to this site via Expedia. Ad listing shows as a One bedroom apartment. I feel cheated because the listing was advertised on the VRBO website as a decent apartment rental.

I booked my flight ticket through Expedia. After a week I got an email from Turkish Airline that one of my flight got cancelled and I contacted Expedia to find alternative. Unfortunately, they just told me to contact airline. As I use Expedia to make changes, I have to pay them. (For what? I have already paid you for the booking.) When I contact Airline directly, they want me to contact my booking company, as it was Booked by 3rd party (Expedia.com), so it is on going frustration. Would never book flight with Expedia.

Their affiliate company CarRentals is almost a scam, they don't even have a phone number where you can call a make a request or try to solve an issue. Their policies are: give me your money and no matter what happens we are not giving it back to you, no matter what the problem was.

DO NOT USE. Expedia changed my name on my personal profile without my knowledge (I got married 15 years ago but kept my own name). My passport is in my own name. When I booked airline tickets within 12 hours I noticed the email from Expedia had the incorrect name. Expedia Would not change the name and suggest I cancelled and rebooked. When I rang back half an hour later they would not let me use my credit to rebook stating I had a Virgin flight (I had a Delta flight) and virgin had no seats either that day or for the foreseeable future and I was told I could not book delta who did have these flights. So I lost two return flights plus all hotel rooms. TRY TO USE A FLIGHT CREDIT WITH EXPEDIA. IMPOSSIBLE.

I purchased 6 tickets to Colombia. I had a 24 hour window to cancel, I called and waited on line for several minutes until finally got an agent. I told the agent my issue and why I had to cancel, he told me to wait a few minutes he will check something, he made me wait then comes back and says, "We can give you a credit," I said I don’t want it. I want my refund. He said, "Unfortunately as we speak the time is up. The last minute is as we speak." But he put me on hold and was still on the phone with me minutes before the clock was ticking. They refuse to give me back my money and now I go through the aggravation of calling my credit card company to dispute. Everyone I am warning you do not use this company for any of your purchases. They will rob you of time, energy and money.

Pre-pandemic I booked a flight thru Expedia, and when I arrived at the airport I found out my flight had changed and the new flight was 6 hours later (I took a taxi to the airport so no point in going home). I found out after Expedia was notified but didn’t alert me. The stopovers were in different cities with a third city added and 14 additional hours added to the trip. It took a fight to get a credit, which expired during the pandemic. I called to talk to an agent who first talked about the credit and later after speaking to a supervisor said she came back and said she made a mistake and she hadn’t seen the credit. I asked for a supervisor and they wouldn’t speak to me so I asked if one could call me which they didn’t. I called back and again was told I couldn’t speak to a supervisor about my issue. The credit disappeared into thin air!

Due to misinformation on the Expedia Website during booking, Expedia promised me (sent me an email) to refund my costs for checked-in luggage. After the trip, when I submitted receipts, Expedia confirmed this promise twice (I have 2 more emails). A few days later Expedia went back on their promise and rejected the claim. The case is still active. Now Expedia is promising resolution in 10 business days. If there is any possibility of a dispute, stay away from Expedia. Their customer service lies and there is no way to escalate your case.

I booked a hotel through Expedia, but because of the late arrival time I called to see if I could change the two night stay to one night, so that I could book (outside of Expedia), a hotel by the airport. The rep said she'd that the trip was non refundable, but she could call the hotel and ask if it was ok to make the change from 2 night to 1. She proceeded to make the call and got permission. She then told me to call the hotel to confirm, which I did (they acknowledged that the Expedia rep had called and they had given the permission to change the reservation to one night). The Expedia rep also explained to get a refund for the one night, I would need a receipt from the hotel showing I was there for just 1 night.

BAD customer service. Put on hold for total of 173 minutes, spoke with 5 different agents. Promised calls back 3 times, never happened. Worst of all, they don't have a way to leave feedback without calling. LOL!! No email, no way to leave reviews for the website. I'm sure it is because they would be inundated with emails from irate customers like myself. NEVER USE EXPEDIA!! Not worth saving a few bucks, no way.

Expedia is simply pathetic. They charge a $50 cancellation fee even right after you make a reservation. 2 minutes after a reservation made by mistake and they still want their money. Trash service. Not even 24 hours or even a few hours to allow for mistakes. P a t h e t i c G a r b a g e.

I reserved a rental car through Expedia for a trip out of town. I thought with a name like Expedia I was going to be okay. The rental company Payless said they were not honoring Expedia's reservations and would not refund me. Expedia would not refund me either. Wasted hours trying. Go direct to the rental company NEVER use Expedia.

A reservation was made through Expedia for Extended Stay America in Norwalk, CT. Upon arrival at the hotel for check-in Extended Stay had no record of the reservation. I provided the Expedia reservation number to the hotel and the email. Extended Stay overbooked and stated they could not provide me a room. The hotel did not help me find another room in the area. I had to book a new hotel last minute for double the cost.

We booked a rental car through Expedia. Nowhere in the booking did it mention that the rental car agency--at the airport--would not rent to locals. You must have a flight number. The rental car agency was fine with refunding the money and called Expedia to authorize it. Two weeks later, still no refund, so they were contacted again. They claim the proper procedure wasn't followed and after an hour on chat (because you're not allowed to talk to a real person) they said they are working on the refund. We went back to the rental car agency to make sure they properly authorized, and they were confused why we weren't refunded.

We booked the flights through Expedia. Due to hurricanes we had to cancel and got credits. They booked another flight with those credits. But they never issued tickets. No refund. No support. We called 5 times at the airport. But couldnt check in. After that 11 hours of customer care calls and still no help. Please refund our amount. This is cheating your customers.

I had booked several rooms for a wedding weekend. When I called to change one of the reservations, the agent mistakenly deleted the wrong one. Our conversation was recorded in a virtual chat transcript where I repeatedly told him not to touch one of the rooms. I had a bad feeling and called the hotel after talking with the agent and was told by the hotel that I had no reservations in my name! I was advised by Expedia to rebook at the (higher) current rate and work with them on the back end to get a refund. I was told I had to pay the hotel directly and then send Expedia the receipt.

I cancelled booking, and despite a full refund from the hotel, Expedia is charging. They are breaking their own communication policy, so I had to dispute the charge with the bank. They somehow found the time to go to the bank to reverse the charge, despite ignoring my emails for MONTHs. This is dishonest and feels like theft, as the charge was fully refunded from the hotel. Hotels have indicated that third parties like Expedia make everything more difficult. They are an unnecessary intermediary which makes it difficult to make any changes to bookings. Do not use Expedia!

I book a trip that I have to cancel. The airlines give me a full refund but I need to reboot through Expedia if I want another flight. When I try to book another flight with my credit the Expedia site block to booking. Because you have to make the new reservation through the agency agent and Expedia charge me the most expensive flight. For example. My flights cost me 425. And when I try to make another reservation with my credit the agent told me that I need to pay 678. But if I made the reservation without the credit the same flight cost me 417. On American Airlines. NEVER AGAIN!!!

I paid for a hotel and written I got… I paid for a hotel and when I got there found out how insecure their system was. They taped a envelope with our name and then put our key and room number in the envelope and tape it on the front door. Nobody was working. I felt like somebody could grab the key make a copy and come visit us that night. Expedia refused to refund our money. I will no longer use Expedia. Because you never know what that hotel's like until you get there and if Expedia doesn’t back you what are they worth?

Awful!!! Worst customer service I’ve ever experienced. I book through sites like this several times per year. My first time using Expedia, and I will never use them again. I booked a flight, hotel, and shuttle from hotel in Mexico through them. When my flight was delayed I tried, for 2.5 hours, to contact the shuttle company and Expedia to change shuttle times or cancel shuttle. I was disconnected from Expedia customer service 12 times at the airport, after 3 people told me they would cancel the shuttle (which never happened). Called shuttle service and emailed them, never got any response. Had to book, and pay for, a separate shuttle.

Booked one night at Red Roof Inn in Sutton, Mass. When we arrived at hotel our room was disgusting. It was not clean, the bathroom was falling apart, there was mold/mildew on the walls and the rugs and when I pulled back the bedding there was someone else's black hairs on the white sheets. There was no way we were staying there and ended up driving home in the middle of the night, exhausted, in rainy, horrible driving conditions. When I went back to the desk and told them about the issue they said I needed to contact Expedia for a refund.

Expedia recommends Red Lion Downtowner in Boise ID on their site. It was the worst experience I ever had in a hotel. 1. Needed to recode the key every time I left room, it never worked twice. 2. It's run down and dirty. 3. Elevator for 7 floors is a 5 minute wait. I cook a better tasting and looking breakfast than one they serve, place was empty every morning, not a good sign. 4. Took a jacuzzi at the pool, key didn't work to get back in hotel, had to walk all the way around to front. 5. Bad area, homeless people walking round and obvious $500 wreck in the parking lot where homeless people parking there.

I booked hotel through Expedia (itinerary **). When I canceled my hotel reservation to change dates, they took my money for reservation ** and are not willing to refund me or reinstate the booking. And they did not warn me I will not get refunded. Hotel told me they did not receive money and that my agent (Expedia) took my money.

We purchased our airline tickets through Expedia and paid extra to lock in our seat selection ahead of time for a very long flight. Five days before our flight, we checked on the airline website and there was only one seat reserved instead of two. I called the airline and they told me Expedia was responsible for solving the problem—it was their block ticket. Expedia customer service told me it was the airline’s problem and refused to let me speak to a supervisor. After going around and around, the agent put me on hold, came back on the line and told me everything was fine. This turned out to be completely incorrect. We did not have a second seat. After reciting this story with friends, it appears it happens all the time with Expedia. People show up to the airport thinking their seats are all set and they are not….so you’re stuck sitting in a middle seat for endless hours. I’m very dissatisfied.

DO NOT BOOK WITH EXPEDIA!! Idk why I allow them to screw me over again. I booked 3 rooms for 3 adults and 1 child. Expedia, booked me for an executive suite (1 room) which by the way wasn't an option when I booked (internationally btw). The rooms are non refundable and the hotel refused to waive the fee and rebook the 3 rooms. Now I'm forced to book 2 additional rooms at nearby hotels because of their error. I will seek legal advice because I'm positive this is illegal for them to do. Never will used them again.

I would like to give no star if possible but I can’t. I went to California for 1 day only ended up renting a car for that day. Expedia website takes you 2 weeks ahead every time you are trying to rent a car making you changing manually the actual date that you wanted for…. I was looking for options so I went back a forward on the page without noticing that they have changed the reservation date those two weeks ahead.

I would like to give no star. Due to a family emergency, which eventually resulted in unexpected brain surgery on my spouse on 7/30, I cancelled a one night reservation for 7/22 at the New Haven Hotel on George Street in New Haven 3 days (7/18) after making and paying Expedia $205.00 for the room on 7/16. I immediately notified the hotel which said okay and referred me to Expedia for a refund. I tried to contact Expedia via chat, but couldn't get through, then called them the next day and explained the circumstances. Expedia asked for the name of the hotel person who approved the cancellation. I called the hotel back, got that name, and provided it to Expedia Expedia said that they would have to verify. Then I heard nothing more.

DO NOT USE EXPEDIA!!!! We purchased a ticket for our daughter with cancellation protection as an upgrade. The "AIRLINE" cancelled the flight and did not offer a comparable flight as an option. We contacted EXPEDIA, they told us to contact the airline. The airline told us they would authorize a refund but it would take 30 days and would be issued through EXPEDIA. We waited NOTHING!!! We contacted Expedia 31 days later, they told us tough THEY TOOK OUR MONEY, they gave us nothing back!!! CROOKS!!!! They will not help you!!! They are rude and deceptive. DO NOT USE THEM!!!!

DO NOT USE EXPEDIA OR YOU'LL LOSE MONEY. I rent a car from Fox via carrentals.com and paid $1,707. However, when I got the car, the invoice showed $767. I called Fox directly and Fox confirmed that they only got $767 and Expedia profited $940 just being the middle man (more than the rental price). When I emailed Expedia, they always delayed by the excuse of "waiting to hear from the vendor" and then complete silence despite my efforts to follow up by emails/calls. I have the invoice with me as proof. You'd better rent a car directly from the companies than through this 3rd party. They claimed to get you better deals but it's not true. I lost money but wanted to warn people so they will not end up like me.

I booked a "transferable" trip USA to UK and paid $2,650. I had to cancel and rearrange the dates, and when I did the fare was $611 less. I was told the difference was only useable on the new booking due to the airline policy (Virgin Atlantic), so I asked to upgrade seats. I was told I would have to contact the airline directly. I did so and learned from Virgin that they had only been paid $2,037 and the rest of my money remained with Expedia, and they told me "this happens frequently," and I would have to call Expedia to try and get a seat upgrade. Expedia played dumb, and when I asked to speak to a supervisor, they held me on the phone for 44 minutes before dropping the line. Lies about "Airline Policy" and acting deliberately to pocket my remaining money. Never again Expedia!

We booked our honeymoon through Expedia and had a miserable experience with the worst customer service I have ever experienced. We were scheduled to leave at midnight. Our flight was canceled and we were put on an earlier flight that would cause us to miss our wedding. I called the airline to find out what our options were. The airline (Air France) was friendly and looked at alternative flights with me. We selected one. They made notes on the booking about the new flights, but told me I had to call Expedia because ultimately Expedia would have to reissue the tickets as they issued them in the first place.

Booked a direct flight, hotel suite room and car package on my trip to Omaha Nebraska in June. The airline changed my direct flight to a layover flight and when I arrived to my hotel I was assigned a basic room. I called Expedia and after 3 hours on hold, I decided to use their virtual agent. Virtual software kept on circling back, and after numerous attempts got to a real agent that only gave me the runaround and no real resolution. My room situation never got fixed and never received a refund. This was in June and it's now September and haven't heard back from anyone. In addition, I never got a refund on the difference from direct to layover flight either. I would not recommend Expedia to anyone!!! One of the most useless customer service I've experienced.

I am trying to book a trip. I used their website and I booked an accessible room. My husband is in a wheelchair. I called the hotel to confirm and they said I did not book an accessible room. To change it I have to go through Expedia. I have called 7 times. Explained the situation EVERY time. They promised every time. I would get either a text, call or email within 24 hours confirming that they switched us to an accessible room. The only communication we received was an email canceling our hotel reservation. I asked to speak to a manager, I asked if a manager could call me back and nothing. Instead I keep getting transferred to another dept. And each time it's at least an hour on the phone. Definitely will not be using them again.

So, my wife and I book our rental car through Expedia on our last trip to Brazil. We arrived to the rental car agency approximately 1 hour after our scheduled arrival. We were subsequently refused the vehicle by the rental agency and told our reservation was cancelled. We were told that we could reschedule through Expedia. So, we called Expedia while standing in the agency lobby. We were told they couldn't reschedule or cancel the reservation. We asked for a refund because we were not receiving the service we paid for.

I purchased a round trip from NYC to Athens, Greece on Expedia and while in Athens, I called Expedia to change my return ticket in order to extend my stay. The agent I spoke to found a trip for a small additional charge, collected my payment information and completed my booking (supposedly). I received a confirmation email of the booking as promised. The day before my return flight, I realized I could not check in, as my flight was operated by a different airline and so the booking reference I had received would not work. I logged in to my Expedia account and only found my original return trip and not the updated one, so I contacted Expedia through the live chat and spoke to an agent, who after looking into it, reassured me that everything was in order. I asked for the ticket number to check in, and he told me that it was not available to him because of the rebooking.

Wouldn’t even give a star. Expedia is the worst. I wouldn't refer any friends, family, coworkers or business partners to go through Expedia. Hi set truth I’ve never had such a horrible experience in my life and for this being the first and only time I’ve ever used Expedia it’s ridiculous. We paid for a rental through Expedia this is how it went.

Expedia totally ignores the customers when it comes to Cancellation or providing Refund amount. Absolutely 0% coordination and I'm totally disappointed with my recent experience. I will never use Expedia for booking flights or hotels in future.

I was kept on the phone 1 hour and 20 minutes by one of your people to change a booking for me. They put me on hold five or more times for as long as 15 minutes at a time. To add insult to injury, the final result of all this aggravation was that she mistakenly changed my booking so that when I arrived at my departure airport to return home, I discovered she had made the booking in reverse (from home to my departure airport) instead. There were no other flights out that could get me home in time for my daughter’s first day of high school. I had to book a new flight the next morning and incurred an additional night of hotel fare and dinner.

***Its only consumers who are suffering throughout the world in the name of DUE TO COVID*** Until 2020 they had their call centers in Canada and the agents were able to help clients very well. Since the time they have transferred their call center to Egypt with limited accessibility, they are not able to help us at all. Canadian customer care agent agreed and obtained pre-approval from the BA for converting my Travel Credit to a Travel Voucher but it was never claimed by Expedia as per BA (British Airways). BA said, "If Expedia call us then we will issue the voucher." But Expedia Egypt is stick on to their rules under which they do not want to call BA. If this would have been Expedia Canada then they would have got an approval from their manager and got it sorted.

We were informed by e-mail by Expedia, on 6:28 pm on the very day of our arrival to our holiday in Croatia, that the property we booked and paid for few weeks in advance could not honor our reservation. We tried to call Expedia on the number that was provided, but were not able to reach anyone as the number only works if called from the US. We did not receive a useful reply to our e-mail either, just a vague message that the case number has been created to track our problem. Other numbers on the website did not lead to a human person, and automatic robot-messaging customer support was completely useless. We tried booking another property through Expedia app. That didn't work either, after payment page on the website there was a message that second property was unavailable. But to add to our misery, money was fully charged on the credit card.

I had to cancel a flight. The tickets I purchased through Expedia allowed this. It has been over 45 days and I am getting the run around. These were international business class tickets. I spoke with the airline. They agree I am entitled my refund through Expedia. Somehow Expedia cannot contact the airline. Email, phone calls, virtual agents, real agents - all will not help. I get the same excuse. Do yourself a favor, do not use Expedia. They take your money quickly, but if you are entitled to a refund, you will be waiting a long time.

Long story short, after this one middle man service I'm short 2500$ and have nightmares about returning my kid from Europe. And Guess what - it's all my fault! All airlines hate them for horrible service! SKIP AND AVOID BY ALL MEANS!

So I was given a credit for a cancelled flight from LAX to PHL recently as I had to reschedule return trip. Curiously enough, it has not shown up under My Account in Expedia Web so far. I yesterday was prompted to talk to a live agent on their Support Chatroom when I wanted to use it for my next flight to LAX. The agent came up with a flight $500 more expensive than the flight I found on my next trip to LAX, telling me I owe the balance of $500, after $300 of credit was applied, meaning, I would be stuck paying $886 instead of $386 for the flight I found if I wanted to use my credit of $300. Agent said flight options were limited if credit was to be used.

My Friends and I tried to book a hotel room for Saturday May 29th on our phone while en route to Portland ME. We entered May 29th and the date defaulted to June 5th. We booked the hotel and an hour later when we went to check in we realized it was booked for the 5th. We called to cancel and were assured it was canceled only to be billed for it anyway. After much back and forth Expedia refused to refund the credit card $728.13. NEVER USING THEM AGAIN.

We used Expedia to book a room at a hotel with trip protection. We had an issue where we had to cancel our plans well enough in advance but Expedia made it impossible to reach someone that could help. We called, we sent emails, and we followed Expedia's customer service requests. They asked us to contact the hotel, we did, and the hotel told us to contact Expedia because they were the only ones that could help us because they have our money. Expedia purposefully creates a catch 22 so they don't have to refund your money for services they never provided. I will never use Expedia and highly advise others to never use them too.

The hotel I booked as a single mom with a small child reeked of pot and sex. I declined it when my son said he couldn't breathe in that smell. Expedia charged the hotel didn't. Room sold to a guy waiting in the hall. Expedia refuses to refund claiming the hotel refuses. A second room we rented had a white sticky, spermish looking substance in the bathroom and around the sink and moldy ceiling falling down, dirty sheets, wet mattress and sheets. The room smelled like a dead body was tucked away and smoked as it was decomposing. Dead bugs and people smoking in the room next to us. This is what Expedia sells for 300 dollars a night in Virginia Beach, Florida, and Arizona.

I have been told to get a Drs. Letter for a refund for my 8 year old granddaughter, as she has Asthma and her allergist said with the Delta variant it's not a safe place (Disney World) right now to go. I sent in the documents as requested and they never sent it to the airlines as I spoke to United and verified that. They want you to rebook with them and make money and only gave me a couple months to use the voucher...this is horrible and never even got a callback after I was told I would!

Hi, Let me get to the point. In looking at all these Expedia reviews, most of them are when everything goes as planned. But what about when a customer has issues? How does Expedia handle it? I booked and paid for studio (sleeps 6). When I got to the hotel, the hotel didn't have what I asked and they put me a a room that sleeps 4. The hotel acknowledges that there is an error. They told me to talk to Expedia to resolve the issue. I spoke to Expedia and they tell me to talk to the hotel. Basically everyone is pointing finger at each other. The studio was more expensive than the room they gave me. I will no longer be using Expedia and will block Expedia sites from my browser.

We booked a trip through Expedia and even bought "trip insurance". Flights were cancelled. But after more than a year trying, we have unable to use our "credit" or even get a refund. Expedia makes up all kinds of reasons and says they'll get back with us then doesn't- has now become non-responsive. We later discovered we are not alone in this experience, so many similar complains found online. Wish we had known that before booking with Expedia. How can a company of this stature in the U.S. just take your money and be unaccountable?!

I booked a reservation through Expedia for 2 night stay in PA. After driving 9.5 hours and arriving at ~9:45 PM I discover there is NO HOTEL! There are 2 structures there but they operate as a rooming house for longer term residents and NOT as a HOTEL. They had ceased hotel operations between the time I made the booking (April) and my arrival (August), but no one informed me that I no longer had a reservation. (I called Expedia's number - 866-310-5768 - and was informed by the person I spoke with that Expedia KNEW it no longer existed as a hotel.)

Was looking for a room tonight 8 16 21. After hitting book room dates were changed to the 30th. Why would I book a room 2 weeks out on Expedia. I am a trucker. I staying a room every other night. Now they cannot change the reservation or give me a refund. I paid with my credit card. I will dispute the charges. I have no idea where I will be on the 30th of August.

In fairness, I'm sure the airlines are individually terrible as well, but Expedia is atrocious. I bought an Air Transat ticket with a free change via Expedia. When we needed to change the flight, it was impossible to do via their website (which is a mess), so I called to speak with an agent. The agent insisted my ticket could not be changed. She could not show me the Air Transat policy and tried to get me off the phone as soon as possible.

This company needs to be investigated on their dealing. I have been trying for days to use a credit from previous flight cancellation without any success. Their customer service sucks big time. I tried online on their website without any luck. I called at least 11 times to get someone to fix the issue for me, they kept hanging up on me. Expedia has been employing cheap labor from India. These people do not know what they are doing or sound lazy too. Before you consider buying airline tickets with Expedia shop around first or buy directly from the airlines' websites. Until today, I have not been able to use the credits. They need to shut down Expedia.

I wouldn't even give them one! I made my reservation and payment through their website. Everything was good. I got to the hotel and it was horrible. Smelt dirty, sketchy people hanging around, I could never stay there with my girlfriend. I never checked into the hotel and I canceled. The person working the counter told me to call Expedia and have them send an email to have it canceled. The sketchy Hotel was never planning to give me a refund. Expedia sent the email and the hotel said they wouldn't give a refund and that I had to cancel with them 48 hours, which is fine except for I booked for five nights so if I canceled they should have only charged me for two nights.

I recommend booking the hotel directly through the hotel by contacting the hotel. My experience was horrible Expedia website asked how many children 17 below. Obviously for the first adult there’s a set price. When you add the child to the room it adds to the rate so we booked two rooms two adults and 2 minors under 17. My daughter is 16 and my other one is 15 so The rate went up Per adult and per child. I thought I got it good price. But when I arrived to the hotel I learned at the hotel that children Over 13 are adults. So I was charged another thousand for two adults which on Expedia’s website under 17 are minors. So what do you do when you’re thousands of miles away. Do you ruin the trip and go. Home? No. You just pay.

Expedia booked a connecting flight at a completely different airport than the plane landed initially with no possible timeline of getting to the connection. They refused admit it was any issue and refused to provide a refund. I had to eat those tickets and also pay for new flights home for me and my family on top of that. Very poor service, very poor responsibility - will never use them again and I highly recommend you avoid them. They will have no issue taking advantage of you without apologizing.

My wife and I booked a hotel for two nights for $116 per night. Circumstances changed and we no longer need the second night of our booking. As per both the hotel and Expedia’s advertised policies (I cross referenced them to make sure), we have until tomorrow afternoon to make changes and or make cancellations -penalty free. I just got off of several calls with them (all of which included an agent promising a manager would call me back - with no call back at all). Apparently the manager is perpetually “out to lunch”. So far I am being told that the price per night has changed since my original booking. It is now $179 per night and this updated rate would now be applied to the first night of my stay. They then will be refunding me the difference of $63 instead of the full amount I paid ($116).

I requested a room in addition to one I had already reserved and the Expedia representative who could barely speak English assured me I had two rooms reserved. After arriving at the hotel I found that two additional rooms, not just one, were reserved but the first was never cancelled. No refunds were allowed since all reservations were created within 24 hours of arrival and expedia refuses to consider any refunds. They have lost several customers considering many of my relatives and friends are aware of this problem.

I bought a ticket to Budapest on August 2, for a flight on August 9. The flight was canceled by the airline. I purchased a new ticket. Expedia is refusing to refund cash refund, instead offering a credit for the same route. I am not planning to travel the same route since I am already leaving DTW using another flight. So the $1000 refund (despite I purchased travel insurance) is gone.

Expedia is a Scam! We made reservations and had to check out a day early due to a family member being sick. We gave Residence Inn a couple of days' notice and the Manager on Duty approved early checkout with a refund for the last night. Since we booked through Expedia, Expedia says that they need to contact the manager for approval of early check out and refund for last night. We give them the manager name and number, as they requested, and come to find out that they never talked to her. Yet, we just got an email from Expedia saying that they contacted Residence Inn and that Residence Inn was not going to grant the refund. This is a business not to be trusted!

I went booked a hotel in Mammoth Lakes through Expedia. Upon check out, I found out the total cost given to me from expedia was off by maybe $50 or less. I was so embarrassed because I didn't check their math. The quote had an amount plus taxes, etc and a total. As it seems, when I added the two the cost was what the hotel said, not what Expedia had as a final total. Maybe their calculators are off but I shouldn't have to check their math. I ended up paying the difference since I told my friend the cost was what Expedia had originally quoted as the final price.

I book a flight to Athens Greece months in advance. Paid extra money to get seat selection through the Airline which amounted to an additional $700.00. Expedia Cancelled the flight without my consent 2 weeks before travel date. I had to go to American Airlines Direct to book the exact same flight on the exact same planes. Cost me an additional $1700.00 plus American Airlines said it would not give me back the $700.00 seat selection cost from the original reservation because Expedia Cancelled.... Expedia just said sorry….nothing we can do.

I booked a hotel in Santorini (Greece) but dates were wrong, I realized it right away when I clicked book. We called Expedia right away, who assured us refund will be posted in your credit card and you rebook it. I want to book the hotel and we called the hotel.

This summer I have had 3 horrible experiences with Expedia after years of using it and liking it. First plans changed for a non refundable hotel, so we made other plans and went. I arrived to the hotel at 430pm and they informed me they did not have a room for us despite the reservation. Expedia was 2 very long phone calls and a lot of argument to get a refund. It took days but we got it. Then I booked a family flight and paid extra to be able to select my seats, which do not appear in my Expedia account anywhere. I went to United site and thankfully have seats I paid for but not the seats I had hand picked for us for the comfort of the kids. Then the Expedia app defaulted to same day reservation that I was making months away but I did not realize. When I changed screens it changed date. As soon as I saw it on the confirmation, I called to cancel a mistaken booking. Oh and I insured it through Expedia.

This is just meant to serve as a warning for others...I bought the trip insurance that covered cancellations knowing that Covid changes may cause my trip to be cancelled. The insurance policy is totally useless and a waste of money. They have so many rules and hoops you have to jump through in order to use the policy. It's ridiculous. You basically have to be seriously injured, have a doctor's note, or die for it to be useful. I will never waste money on trip insurance again especially with Expedia.

Expedia has gone downhill significantly. Customer service is nonexistent and the people are not dedicated to your travel. Please book direct with hotels and airlines... They do not care if you travel or not... only want your money... Please spend it at a reputable travel source.

Booked the car through Expedia and tried to cancel within 5 minutes of my booking and they reluctant to cancel my booking. The rental car company charged $129.00 to my card but Expedia charged $265.00 for the same transaction. I got charged twice. One from the car comps and another from Expedia and Expedia’s mark up is more than 115%. I called customer service twice and they hung up both the times. Hope the government takes action against Expedia. I wish I can give them -5 in my rating.

Run don’t walk as far away as you can from using this website. The amount of time I have wasted on the phone with them and the incompetence of the employees is unbelievable. I had to reschedule my flight from March 2020 due to COVID and then I had to cancel my next trip to OR in Sept 2020 due to wildfires. Apparently the price difference caused two vouchers and let me tell you… that’s when the fun kicks in. No one knows what they are doing and after an hour and half and getting disconnected for the second time I literally gave up and am losing the 620.00 just so I never have to talk to them again. I know others who warned me they are going through the same pain with this company. This is the first bad review I think I have ever written but that’s how much I wanted to let people know how awful they are. I wish they had an option for zero stars.

I booked a flight on July 27 for and August 4th trip. Expedia said that I can change the flight anytime or cancel for a full refund 24 hours prior to the flight. I did change my plans and using the Expedia website on July 29th. When I looked, on July 30th, at my credit card I saw that they had not issued a credit to my Visa card for the flight that I had changed (and already taken).

I returned my car 47 minutes after my scheduled time and I was charged an entire full day extra. I can understand a late charge but not a full day charge. I called the company and they told me that they give a grace period per their policy but anytime someone deals with Expedia, if it is 1 minute late there is a full day charge. They told me next time don't go through Expedia just contact them directly to book which is exactly what I will do. I will NEVER use Expedia again.

I had reservations for 1 week and upon arriving at hotel requested to change check out date which the hotel was happy to accommodate. However, Expedia told me the hotel had a 101$ change fee, which the general manager told expedia since I was not changing check in date it was no problem and did not charge the fee. The representative proceeded to tell the GM what his hotel policies were (really). I ask to speak with supervisor and was told he would call back within an hour and of course did not. The GM had to go in computer and change the charges. I will never use them again.

Our flights were cancelled due to Covid and we have not been able to use the $1,000 in credits Expedia owes us. We have literally spent hours on the phone over 6+ months trying to use our credits. Even got an email from them telling us the credit balance. Two different times we've tried to use them. The flights would get booked and then two days later they show up as cancelled. They never call back when they tell you a manager will call you. It is just the absolute worst customer service. They are thieves and have stolen our money. The worst part is there is no recourse. I've read so many reviews with people having the same issues. Do yourself a favor and book directly with the airlines.

Expedia is a middleman that sells travel services from airlines, hotel etc. They are a service company that provides little service. I received incorrect flight times from Expedia and when I had to cancel the flights, Expedia refused to take responsibility for the error and provide a refund. Multiple calls to customer service and promised to "escalate" and call back are frustratingly useless. How do they stay in business?

I booked a hotel through Expedia and got confirmation. When I arrived the hotel was fully booked and did not have my reservation. When I called Expedia they just kept saying it was confirmed and non-refundable. They said I could request a cancellation but the hotel may not agree to give my money back. I requested the cancellation and got in touch with the hotel a few days later to confirm they never received any reservation or payment under my name. Expedia came back and said they were never able to reach the hotel and I would not get a refund. If you look on BBB or any other rating place you will see that they have done this thousands of times. It seems they are simply stealing to survive the pandemic.

Whenever I try to print any itinerary I get different result at different time. And never print hotel phone number, full address. I don't know how these people run business. Customer Support? Forget it.

Our experience with Expedia was dreadful. Issues not being taken care of and long hold on phone (over 6 hours) and on text (over 9 hours). By the time customer service got back to us at approx 11pm the night before our 5:40am departure we'd already driven to the airport and found 2 excellent agents at United and American to help us with problems. Needless to say we were exhausted for our flights to Cancun.

My wife and I rented a car through Expedia. When we arrived at the airport, Hertz couldn’t find our reservation. They made a new reservation and we paid for the car rental upon returning the car. Expedia won’t refund our money for the reservation which was never used. This was our first experience with Expedia and will definitely be our last!

I had booked a flight with them six months ago, this flight was 'cancelled' unexpectedly and I ended up having to purchase a completely different set of tickets for a significantly larger amount of money. This was a huge bummer obviously but I was just happy to have a flight. Today, I got an urgent text and email from the company saying of of my connecting tickets had been cancelled and to call immediately if I still wanted to travel. Since I had done this process before I was prepared to sit on the phone to be able to get a new flight.

I am so upset with Expedia. I was doubled booked for a trip a couple of weeks ago. Not only did Expedia charge me when I made the booking, but the Hotel charged AGAIN when I got there. I have called 3 times now only to be on hold anywhere from 20min-40 min with no resolution. I was originally told the refund was in process but when I never got the "confirmation" email I called again and they said they had no record. For a two night stay I was charged almost $1400. That is insane and not right! No response to my emails either. If I could zero stars I would!

Do NOT use this website! I KNOW it's super convenient but IT'S NOT WORTH IT! I booked my stay with them for this past weekend. Upon arrival 5+ people were in a designated complaint area and while we were checking in two people beside us were also cancelling their rooms. The hotel was nothing like the pictures. There was urine, cigarettes, trash everywhere. The room had BLOOD, STAINS, HAIR EVERYWHERE!! As soon as my infant son touched the bed and I saw that I nearly threw up. I instantly grabbed my kids, went back to the check in and cancelled. They told me they cant cancel anything but the $30 fee and I have to do everything else through Expedia.

I booked a vacation package through them. Upon arriving at the hotel and getting taken to my room, I noticed that there was no lights in the hallway. As soon as you walk in to the room, black bugs greeted you at the door. As a wasp nest was outside my room balcony. Ants was all over the sitting area. The bathroom looked like it wasn't clean properly that I had to double wipe with my Clorox wipes. Mold was in the bathroom.

Our flights were cancelled due to Covid in 2020 and given credit. I used the credit given by Jet Blue and booked another flight. Condition was no cx or modifications. Well I had to cx due to the concert in LV cx. Tried calling Expedia, long hold times and SR clueless. $800 lost. I will never book through Expedia again.

This was a horrible experience. Expedia charged me 360$ and 680$. I did the refund request for issues and I never stayed at the hotel because Expedia overcharged me two times and when I got to the hotel they wanted a bunch of money for incidentals. And it wasn't on my card my credit score went down 91 points because my card went over because of Expedia and now they will not refund my money and I am very upset. They told me I had to contact the hotel and the hotel tells me I have to contact Expedia.

Expedia’s “service” is shameful! You need to revamp your call centers and customer service online portals. They are a disgrace. Expedia proved to be terribly unreliable for customer service. When I arrived in Orlando the Thrifty Rent A Car counter had over 100 people lined up with only two agents at the counter. I called Expedia customer service a dozen times and the two times I was connected to an agent I was forwarded to another party then disconnected. I actually took an Uber to my destination and arrived while I was still on hold with Expedia. My online attempts to cancel were also thwarted. Your system does not work! I am happy to send you screenshots of my communications and attempts to cancel. Have someone contact me if you still care about customer service. Expedia proved to be terribly unreliable for customer service.

My family went to check in to our hotel to find out the water park attached to our hotel was permanently closed the day prior to our stay. Expedia told us we could cancel and get refunded only if hotel cleared the refund. Expedia sent an email asking for the staff members name and title, which I immediately emailed back to Expedia. Expedia then decided not to call the hotel for 4 weeks to verify the refund and staff member. Then they tell me the hotel can not be reached, no refund. Hotel was demolished 3 weeks ago. Expedia says nothing they can do. Super awesome! Way to do business!

I had a poor experience with a rental car company (the company actually refunded and resolved the issue), but this revealed how shady Expedia is. They did not allow me to leave a review on their website. Customer support was zero help.

I have flew from Richmond to Miami Only to get here to my hotel and they’re telling me that Expedia has not paid them so I have been sitting here for three hours and can’t get in contact with anybody.

I booked/confirmed a hotel room thru Expedia. When I arrived, no rooms were available. Expedia charged me $283. I have been trying for 2 weeks to get my $$ back. Virtual agent- useless. Live agent- impossible to reach, then on hold 45 minutes, then disconnected. Multiple times. Tried leaving a message on Facebook, it simply directed me back to the virtual assistant. Which just says "I can't help with that." Expedia has really gone downhill. I can't trust them to actually book a room that will actually be available when I arrive. I can't trust them to fix any mistakes they make either.

I booked through Expedia. Somehow my bank card got hacked. $4000 gone down the drain. Had a flight August 4 through the eighth from Columbia to San Juan Puerto Rico. Expedia say is not on them. It’s not on them. Who fault is it? They the one gave out my information for my trip. Now my card hacked and they will not pay me back my money. This sad. I work hard to save for this trip.

I booked a hotel with Expedia a month ago. Today I was checking it and couldn’t find it anywhere. Turns out my reservations were canceled a week ago and Expedia didn’t even send me a notice to notify me of the cancellation. Spoke to customer service a guy named Juan and he was absolutely no help whatsoever. So now here I am a week before I need the hotel looking for one because Expedia couldn’t have let me know beforehand and because Expedia apparently lets you book hotel rooms that aren’t available in the first place. DONT WASTE YOUR TIME WITH EXPEDIA, IT SUCKS.

I will never book through Expedia again. I had to cancel my flight (a month in advance) to care for my grandma that became ill. I was never refunded my money even though I paid for insurance just in case something happened

Worst customer service. First, they cancelled the ticket w/o giving me the notification. And then I cannot use the credits to book flight online. They have their own policies on reclaiming the credits and don't follow the airline guidance. E.g. e.g. Airline says that I can use the credits to book a lower class ticket, but Expedia says we have to book tickets in the same class. The major issue is call wait time. It's ridiculous 3-4 hours and when the call is picked up, the agent drops the calls. It's highly frustrating. Won't recommend Expedia to anyone.

Booked the Airlines ticket thru Expedia. Flights got cancelled due to covid. Cancelled the ticket & waiting for the refund. Every time I call expedia, have to be on hold on the phone for 2 hrs & sometimes I get talked to representative & sometimes not. After I talked to rep, they say it will be credit in 10 days & never see that . Struggling with this for last 6 months. I never recommend to book the airline ticket thru expedia. Very worst experience.

I booked a hotel and they canceled it with no notification. I had to rebook at a higher price and they won't honor my first price. Customer service is a waste of time. Save the headaches. Go with someone else who is reliable.

I have contacted them 4 times for the same issue. Their wait times are awful. Their promises to call you back don't happen. You have to go over the same info numerous times. You are constantly directed to their "virtual agent" who is helpless unless you have a general question. We booked a trip to Cancun, Mexico in June, 2021. Also purchased shuttle service from Shuttle Central. They were a no show at the airport. Waited 45 minutes, finally had to call. Driver shows up over 1 hour late and offered no explanation. Then he dropped us off at the wrong resort! Had to walk to the right resort in 90 degree heat and humidity.

Due to Covid issues I recently had to make changes to a hotel reservation on Expedia.com. Accidentally I began erasing the wrong reservation and cancelled the trip protection portion. I called and talked with a representative but was told they could not reinstate the protection or offer a refund for the protection even though the protection was not be put in place for several month. This means I am paying for a future service that will not be delivered. It makes no sense...why would such a choice exist on their website? It is an "out-right" theft of payment as Expedia does not care about their customers - only their cash. I now seriously doubt the trip protection is worth anything but only a scheme to collect more money from their users. I suggest people do not use their services.

I booked the Courtyard Marriott on Expedia.com for 7/2 - 7/5, they charged me $607.87. However, the hotel's balance totaled $537.82. That's a difference of $70.05. Had I known Expedia was going to overcharge me I would've booked the room directly from the hotel's website.

Me and my husband booked a room for an Inn through Expedia. The Inn refused to let us stay because we have 2 service dogs. Their policy is only 1 service dog allowed. So we didn't get the room. I call Expedia twice to get the refund. Called twice and both said that the reservation is not refundable. What???

Before the pandemic started, I purchased 3 air tickets to Bogota, Canada and Peru. And 1 hotel in Peru. All protected with Expedia insurance. When the covid-19 pandemic started they did not respond for the tickets because according to them the airlines provided a coupon. When this coupon could not be used because the pandemic extended (restrictions still in Canada, huge covid wave in Colombia and Peru), the insurance (AIG) also did not pay.

Just affirming the already established thousands of poor reviews of Expedia. Through personal experience learned to not use Expedia. Will stay with obvious accountable services. We pay what we get for

I booked a flight and then needed to change it to be on the same one as my mother in law. To change flights you have to call. I was on hold for over 2.5 hours until I got to a representative. She did not know what she was talking about and also her dogs were barking in the background so I could barely hear her. After another hour on the phone with her nothing was resolved and she said her supervisor would call me in 2-3 mins. No surprise he has not called. Never dealing with this company again. Not to mention I picked "available" seats thinking there was no charge and my cost ended up being almost $200 more than it originally said. Use the Hopper app, not Expedia.

Booked 4 flights on June 1st @ 11:50 p.m. Called in to change and or cancel flights on June 2nd @ 2:30 after the messaging service told me I'd needed to discuss it with a representative. Was on hold for 1 hour 45 min before I took the call back option. NEVER Received a call back. I called in June 3rd @ 8:00 a.m. FINALLY got connected to a representative who informed me that since it had been past 24hours THERE WAS NOTHING THEY COULD DO! THOUSANDS OF DOLLARS STOLEN DUE TO A PETTY SCAM OPERATED COMPANY. Travel insurance is a joke. I purchased basic economy, and with those you can't change or upgrade your tickets. This company is filled with disgusting thieves and a script. I will never go through a 3rd party site again.

This is the worse place to book a flight and even worse to get a refund telling me to basically deal with it myself. Just tired of getting the runaround. Totally unprofessional to deal with. Never again.

I call their customer service line and got hung up on 10 times in a row, I was charged with a flight that I could not get on, I have insurance. And they are offering ZERO help, the absolute worst. Try to avoid.

During the pandemic, I booked flight tickets well in advance from Chicago to Delhi, via Rome. Since the pandemic extended in Europe and India, I had to cancel my trip. I informed Expedia way in advance -- They still refuse to give the money back. They have said I can use travel credits - but they will not give the money back. The airlines (Swiss Airways) says that they have refunded the money to Expedia. In fact on one of the calls with Expedia agents, the agent confirmed that he will transfer the money back to my credit card. But Expedia since then retracted. What annoys me is that I have spent over 9 hours on calls with Expedia. Each time they make you hold 45 minutes--- as if deliberately trying to discourage you.

Expedia is overbooking hotels and then not offering refunds when they can't “contact” the location. We did NOT pick the insurance for the trip but that shouldn't matter when there's no rooms, right? We got to the hotel. We were told there were no rooms. They told us to contact expedia since it was done through them. We did. Expedia said we need name of employee from hotel to authorize the refund. Got the name. Now they say they can't get in touch with the hotel so because of that we get no refund. Great business.

Bought night through Expedia and accidentally put in the wrong dates, because I had been awake for 48 hours. I accidentally booked the room for 15 days ahead. When I called Expedia for help with cancelation 5 mins after I made reservation. I explained my mistake and told them I was traveling with a sick infant and mother (not COVID). Expedia was no help in resolving this so I will no longer use the company.

This place is dirty and smells like smoke. I made the mistake of booking a room here through Expedia. Both Expedia and this place are subpar. I was completely exhausted after spending a week moving my things but had to work until the end of the month and booked to stay 4 days. I gave the smell of cigarettes a pass because it was less intense in the room. The carpets in the room felt damp, there was a hair ball on the bathroom wall, ants crawling on the desk, and food bits on the floor. I would have checked out that very night but I was literally exhausted and could NOT tolerate standing on my feet for a second longer.

I went to Dallas on Saturday. Decided to book a hotel for this day. So I booked a hotel but it's for a later date than what I chose. When I look back at the reservation it said if I cancel ❌ I don't get a refund. I called and it said a two hour wait to speak to an agent. This is terrible and horrible at the same time. I will never use this service again. And going to let everyone know on Facebook. Don't try it.

Last spring, we made a reservation for an early summer get-away via telephone, not online. We navigated to what we thought was the hotel website and dialed the #. We spoke to a rez clerk who had the precise VT accent we expected and booked (and paid for our room). We never received a confirmation email and certainly no breakdown of rates. We did see two charges on our CC, one for the room, the other a very reasonable charge of $12.99 for using the service. The charges were from BH Hotels, btw--not Expedia or its subsidiary, ReservationCounter.com. Only when we checked out, did we learn that Expedia had handled the rez and had paid the hotel hundreds of dollars less than we had paid Expedia.

I will leave this review everywhere I can find to leave a review. I booked a Holiday Inn room through Expedia and prepaid through Expedia. (I equally hold Holiday Inn & Expedia responsible until one of the 2 companies explains this to me). My stay was for a Friday through Sunday. On Friday night around 10:30, I called the hotel just to let them know that I would be a late check-in after midnight. I was advised that my room had already been canceled and they were now sold out. I was told it was due to my credit card didn't authorize, again the room was prepaid (the money had already debited from my checking acct for the full amount of the stay). I questioned how the card couldn't have authorized if the room was already paid in full, but they couldn't explain it. I spent the next 2 hours trying to get through to Expedia.

My daughter was trying to book a flight using some credit from cancelled flights due to Covid. We were both on separate lines trying to get someone on the line. When we finally did we were disconnected redirected multiple times. Trying to ask for a manager is a waste of time. I was told multiple times by 5 different agents that a manger can't help us only they can. If we wanted a call back from a manager it will take 48-72 hrs. We needed help to book the flight that day not 3 days later. I understand things happen but the frustration regarding no manager available for the 5 hours we spent on the phone is horrible. We ended up booking the flight with American airlines paying full price (wanted to use our credit). I will never allow my kids to use Expedia again. I literally spent 5 hours on the phone and never received a call back or resolution to use the credit. Absolutely exhausted myself just looking for a manager to help.

TWICE I tried to book a room through Expedia and both times they changed the dates on me during confirmation, and made to look like an idiot when the hotel pointed that out. And trust me I triple checked during booking... I use to use Expedia with no problems but now I will never again. The company has gone to Shih tzu. And based on reviews this company clearly doesn't care anymore, they've made their money. Don't use them, they may get it right for some but please, please, please, do not support this company any longer. They can care less if you're stranded with no room. And if you don't catch it in time, they still make theirs.

I booked my flight from NYC to LA 3 weeks in advance and Expedia canceled my flight reservation a couple days later without explanation. Instead of trying to reach me through call or text for such an unexpected event, they simply sent me an email which slipped through my spam folder. When I arrived airport, I found myself without a ticket. Expedia refused to take any remedy on their side so I have to book again on my own. If a flight reservation can be canceled with no reason, then why do we make the reservation at first place? What's especially disappointing is Expedia's response. Sometimes it takes as long as 12 hours to reach their customer service and they couldn't explain why my tickets were canceled and didn't try to help me.

I made two hotel room bookings through using Expedia as a reservation platform. This turned out to be a bad idea. I never received a booking number or email. Also I cannot get a receipt from the company. The worst decision I ever made!

Never use Expedia! Booked AmericInn by Wyndham Sheboygan 6/24/21 at 10:30 AM. Cancelled at 7:39 AM 6/26/21 less than 24 Hours. Fighting for a refund although the hotel says they would have no problem with a refund but I must deal With Expedia for this. The company wants to steal your money! Once they have it, good luck getting it back.

Expedia has terrible customer service!!! Just look at the rates on Expedia and then call the hotel directly to book with the rate. They will do it because they don’t have to pay Expedia. You’re welcome!

I am not happy that I was contacted the night before my stay to tell me the property I was to stay in the following day was not available. It seems crazy to me that Expedia would have the hotel available at the time of booking when there are no rooms available. We were traveling for a sporting event for my daughter and now we will not be able to stay with the team. She was VERY upset. The hotel I was offered is far inferior to the hotel I originally had booked but in order to stay near to the sporting event that is what I had to choose. I am VERY dissatisfied with Expedia's service and will not be recommending its use to anyone.

I booked a hotel stay through Expedia, who immediately charged my credit card although it was three weeks before my date of stay. I arrived at the hotel to find that they were overbooked and could not honor my reservation - they arranged for me to stay at a nearby hotel instead. But they could not refund my payment - said I had to contact Expedia for that. Over the next two days I spent literally hours trying to contact Expedia, by phone and online. It turned out that the only way to request a refund was to speak to a customer service agent, but the wait time was three hours! I opted for a callback, but when it came I didn't get to the phone fast enough and had to start over.

If you are a Florida resident do not use Expedia. I rent a car using their website and went I went to pick up the car at NextCar Car Rental near Orlando Airport. Nextcar stated that it will be 19.99 more a day for unlimited even though Expedia contract reads unlimited miles. Then I can drive the car out without liability because I bought Expedia collision insurance and when I gave them my Allstate insurance that say they don't take it. Don't fall for their scam. I end up not renting the car and they are refusing to refund me.

When dealing with Expedia it is long waits on every avenue. I requested two times for a itinerary change well over a month in advance. I got no response. When dealing with a refund for one day I didn't use, which was the day I tried to get Experian to change for me a month before my trip. I am very dissatisfied with this system of setting a vacation plans. I personally will not be using Experian ever again.

I have been trying to get my reservation changed for this booking, last night your customer service rep hung up on me after I had ask for a supervisor several times. I have spoken to the GM at the Super8 in Lewisburg and she has approved the date changes. After I was hung up on last night I called her again and she tried to change it herself but you have it locked and it says to call customer service. She said to call and she will give you any approval you need to change it but she has never heard of a waiver to change the dates. I called first thing this morning, ask for a call back, you called back and I was on hold and it has been 2 hours now. I want the dates changed to October 1-3 and the manager at the super 8 has rooms available, if this isn't taken care of today I will be filing a report with BBB and the GM is going to file along with me for locking the account so she can't change it because the only one going to benefit from this is YOU.

Total wait time on hold; 2hrs and 20mins to speak to customer service! Finally, a person picks up, no greeting, we sit silent, I say, “hello, hello”, no response, just hangs up on me???? I will never book through Expedia again. It has been nothing short of a dumpster fire trying to reach someone.

My wife booked a hotel stay through Expedia as a gift for father day with my kids. My wife could not make the trip. When we got to hotel because the booking was in her name hotel would not accept reservation. We call Expedia to have the name changed. Was told there is up to a four hour wait time to answer. After 3 hours we headed back on a 3 hour drive home. We received a call 2 hours into the drive and was told sorry no representative were available and we would receive a full refund. To we received an email stating there was going to be no refund hotel was saying we didn’t show up. I called Expedia and once again there was a 4 hour wait. Got a call back from the Philippines and was given the runaround. I asked to speak to someone on US soil and was told a request would be put in and could rake up to 4 hours. Still waiting for a return call. Been a customer of Expedia for many years, not anymore.

I booked my family (wife and 2 Kids) flight ticket for from Chennai - Seattle. My family couldn't travel due to Covid detection and I called to airlines and Expedia to cancel the ticket. They said will provide the credit lines and we can utilize this while we travel. Now my family wants to travel and trying to book ticket. I called minimum 50 times to customer care. They reply me after 2 to 3 hrs and they will take minimum 1.5 hrs to search the ticket and they disconnect the call without saying anything. Again I need to call and I need to wait so long. I don't know what's their intention. Someone please help on this. My family needs to travel.

We book a room for June 14th. Got to motel. They told us we were book for July 14th. Called Expedia 2 hours later being put on hold. They would not refund our two rooms that we book. They keep our money. What a rip off.

0 star. Horrible company Expedia, they stole my money. Don’t book through them. Even though I got my warranty. Customer service is horrible. Can’t get hold of anyone. This company are stealing money from people.

I booked a trip and had to cancel due to COVID. I have tried multiple times to redeem my remaining $600 credit, but to no avail. I have placed on hold for 3 to 4 hours on multiple occasions without ever being connected to a live agent. I gave up and decided to try a few weeks later to allow time to resolve service/staffing issues. I called again today. After 1.5 hours, I got to speak with an agent. I was on the call with her for 40 minutes to book one flight. Before the booking was complete, I was conveniently "disconnected" and did not receive a return phone call. I have never experienced anything like this. They are essentially making it impossible for me to use my credit.

Terrible experience with this company. Long story short we almost got stuck in Mexico because they lost our information and we had to pay for extra plane tickets. They're unreliable and their customer service is impossible to deal with. We lost 1500 dollars because of Expedia. We will never use them again.

If you can possibly avoid doing business with this company you will be better off staying away from them. Their first interest is: money for Expedia. Their second interest is: keeping travelers using their platform. Their last interest is: working fairly with the hotels and accommodation venues. Their software fails to work correctly. For example, if the hotel lowers the rate for the guest (such as when there are fewer traveling in the guest party than originally planned), the Expedia Intranet fails to adjust the taxes accordingly.