Expedia Reviews

No answer on phone when I've tried To call them by phone. The women at the desk doesn't speak English. MOLD in BATHROOMS, cockroaches in bedroom, NOISY airplanes and NEIGHBOUR. No refund possible Expedia said but hotel said yes at first then refuses To give me a refund.

I called to see if I could change the day of the ticket's birthday that was input incorrectly on my reservation. I waited for 40 min and the agent who took the call said they could do it if I called in an hour. I called back in an hour and this time I was on hold for 1 hour. The agent told me she couldn't change the day and she couldn't cancel the ticket I had bought two hours prior. I asked to speak to a supervisor and was on hold for another 30 min. I selected the option for them to call me back because I couldn't wait for so long and they left me a voice mail saying they could change the day of birth. I called back and was on hold for over an hour and the agent told me to call back in an hour because they were going through a system update and they couldn't do anything. That was the same story they made up the first time I called. I couldn't believe it. HORRIBLE CUSTOMER SERVICE. I AM STILL ON HOLD.

I booked a hotel through them and after arriving at the hotel the front desk clerk who was very rude and unprofessional wouldn't honor Expedia's pricing. I booked it weeks ago. So I called corporate on the hotel and then Expedia. The customer service rep said hold while I call the hotel and that did nothing. He was so weak. I asked him if he was going to find me another hotel and he said no. Supposed to receive a $50 but it took me calling back 4 times and live chat agent to get it. When I requested to speak with a supervisor I was put on hold for over an hour. I'm so frustrated because it took me an extra 3 hours just to book another hotel and get in the room. I was so upset. The Hilton hotel I'm at now was so concerned they gave me a great deal. I will never use Expedia to book my hotel or stay at a Marriot hotel again. This was by far the worst experience I've ever had at a hotel. So disappointed!!!

Itinerary **. Booked a package holiday with Expedia before coronavirus outbreak. Me and my daughter both have Asthma and my GP recommended not to Travel to Italy as current situation is worse there. I have contacted Expedia many times, and they keep telling the hotel has to get back to them. Even the hotel in Italy does not respond. They can not do anything.

I am not very computer savvy but it was very easy to establish my airline reservation. To be sure that everything was accomplished correctly I phoned Expedia and the customer service rep reviewed my reservation input line by line and confirmed my reservation. Asked the customer rep several questions concerning what I should do once I received my E ticket and he was very helpful. While we were still on the phone he said to check my email to see if I had any further questions. My customer service experience was one of a very few that I have dealt with in the past that I felt went above and beyond. I'm certain I will have no problems when I go to the airport because I will already be checked in 24 hours prior to flight time.

I made a hotel reservation which I voluntarily prepaid, via Expedia.com.au for the dates 8th March to 12th March 2020, to attend an exhibition in Frankfurt. On the 26th of February Light and Building organizers informing us that the exhibition was postponed due to coronavirus. My first attempt to contact expedia was on the 27th of February to explain the situation. After the phone call they contacted me via email to say that they have submitted my request to the hotel. I received no further updates except for an email saying that they were trying to call the hotel but the reception did not answer the phone. In the meantime I got the new dates and wished to rebook so I send an email with my request. A few days passed with complete silence during which I was trying to contact expedia but could not get through.

We had to cancel our trip to Athens, Greece two weeks prior to travel date due to corona-virus scare that is rapidly spreading in Europe. Since the past weeks we been reaching out to Expedia to give future travel airline credit if refund is not possible. We called Expedia customer service numerous times spending an average of 3-4 hours in the call and we get the same response every time... "we reached out to airlines and within next 24-48 hours we will hear from them and we will notify you". Many 24 & 48 hours have passed since then. No response from Expedia.

Made a mistake booking a hotel, tried to immediately correct it. After, 4 phone calls and 1.5hrs on the phone with a call center in the Philippines with customer service reps that were flustered and just taught English yesterday I am still out $300. The hotel says that Expedia has the discretion to refund and Expedia will say that it’s not true. Do not use Expedia.

Expedia refuses to give refunds. I've been on hold for over 1hr and 20mins trying to get a refund for a car rental protection plan. The plan didnt offer what my rental car company suggested I need so I took a better offer. I tried cancelling before taking my rental but expedia had a 57-1.5hr wait time. Upon getting through I had my car already and they said If I would have waited and not got my car then maybe they could refund me but now they cant. This company only worries about how much money they can get out of people instead of helping people out. They refuse to help period! Expedia customer service is the worst! And we refuse to book with them again.

I booked a hotel through Expedia and need to cancel within 72 hours. I have been online and on the phone for the past three hours trying to resolve the issue. There is no way to look up my reservation because Expedia says I don't have one; the hotel says that Expedia booked my reservation; and AmEx deleted the reward points. I finally got somebody in India, who told me that Expedia had booked through Expedia Partners and that I had to go to them. They have no record of the transaction. In other words, I'm **. Never -- ever-- Expedia again.

I booked a flight and had prepaid my hotel. I ended up having the paramedics called for me at the airport and not making the trip. The airline, Delta, refunded my flights along with the flight of my friend who was traveling with me. I called the hotel and they told me I'd have to talk to Expedia. I called Expedia and they told me I had to get the approval of the hotel manager. So I called the hotel back and they had the manager call me. The hotel agreed to a full refund. That was over a month ago.

WE prepaid for the Hilton in Bimini for 3 nights in Feb. 2020. When we tried to check in, Expedia had failed to send our reservation and the fact that we had paid in full to the Hilton. The Hilton had no record of our reservation. While we tried to straighten it out, we waited in the lobby with our bags. Took a walk, and after 3 plus hours, and getting the hotel manager involved with Expedia, finally Expedia sent them our reservation. Terrible service by Expedia, and no recompense or apologies from Expedia. Bad service. Next time book direct with the hotel and airline, as we were stressed out and disappointed with Expedia.

Expedia has TERRIBLE Customer Service. Do not use Expedia for flights. Book directly with the airlines who offer the same price flights if you use google flights to search. I could not check to my international flight the night before leaving. Expedia told me my middle name wasn't on my ticket so I needed it added. Expedia called Delta and told me it would cost $50, took my credit card and I thought it was done. 2 hours later Expedia called me saying they never added my middle name despite taking my CC number and said it would not be added and I might not get on my flight because my name does not match my passport.

I booked a flight through Expedia that then had to cancel and Expedia guaranteed me that I would have a future credit with the airline for that trip canceled for the full amount of the trip minus a minor re booking cost. When I eventually wanted to use the credit, had to call Expedia 3 times, with the calls lasting more than 1 hour and no one seemed to know how was this credit given to me since apparently the airline in question (Interjet) doesn't give out credits.

I booked a package a week ago. Found out that Spirit airlines doesn’t offer WiFi or tv for a 4 hour flight. Purchased the insurance which states you can change or cancel for any reason. When I called to change my departure flight Expedia said they could not help me and to call spirit. Spirit will not refund me only give a credit and will charge for penalty fees. What was the point of the insurance then? Very deceiving. Very upset.

When I reserved a room for myself, I got a really nasty surprise at check-in. They demanded I pay an extra $50 that wasn't listed when I booked online. The motel stated that it was Expedia that charges this due to it being done online, which is ridiculous. It's really ironic, too, because I had just used Expedia previously and there weren't extra charges (and it was reserved online), so I don't know if they charge extra at specific motels or what, but I am very done with Expedia! At this time, I am trying to fight to get that $50 back. The clerk at the motel said it could take up to 10 days to get it returned. This is money that should not have been taken to begin with.

Nonrefundable hotel bookings, I was not aware of this when I made the reservation. I had to cancel my travel plans and am screwed out of my money. The hotel actually says they would be willing to refund my money but Expedia is not. Complete rip off, our travel dates were not even close to the cancel dates. I lost our 400 dollars, but I have learned a lesson and Expedia is out a customer. So congratulations Expedia, while you might have taken my money, you lost a customer and many more from this review.

On February 26, I booked a round trip flight to LA online. After payment, confirmation page showed me that my flight is to Ontario, Canada. Then going back is still from LA to Grand Island. Which leaves me with no flight between Ontario and LA. I called and the representative was very helpful. She cancelled the flight going to Ontario. She went on correcting the error, tried to rebook my flight to LA and she kept getting the same error of having the flight to Ontario 2x. She said she will have the problem reported.

POOR CUSTOMER SERVICE!!! I booked a hotel in London that had a cancellation policy of 72 hours in advance for a 2-day stay from 12/27-29/2019. Due to a friend's death the morning of 12/23 (and dealing with that all day), I ended up cancelling late in the day on 12/23, knowing that 12/23 was the last day I had to cancel. BUT, because of the time difference, I ended up being 2 HOURS after their deadline. An unfamiliar time difference was the last thing on my mind that day while dealing with a death.

We booked a bundle package through Expedia 2/20/2020 through 2/23/2020. We were travelling from Oregon to Atlanta, Georgia to see our son graduate AIT training to start his Army career. The day before our flight, I call the customer service number to ask about taking liquid medication on the flight, was asked about itinerary number and/or confirmation number??? I said to them, "I just want to know if I can take my medication on my carry on or if I need to check it in?" They would not answer my question unless I gave them a confirmation number. I should have hung up at that point.

I recently booked a flight through Expedia for 4 people. Delta was the carrier and a few days after my confirmed flight and it was paid for Delta changed our flight. I called Delta and they said they could not do anything for me because I booked through Expedia. I called Expedia and they told me the only thing they could do was cancel my flight and refund my money. I can’t cancel my flight! I will never book through them again and highly recommend you don’t either!

We only asked Expedia to do two things throughout our entire stay. They failed us on both. Firstly we visited the hospitality desk at Occidental to arrange our return transfer. We had prebooked private transfers and got to the hotel fine. The reps confirmed that our pickup time would be 10am. On our final day we headed for the pickup point. 20 minutes later no one showed so we got the hotels guest services to cal them. No one was coming, Expedia had messed up. We had to book a private cab and shell out more money to try and get a refund when we get home.

My brother and I booked a flight with Alitalia for travel within Italy for last Fall. Since our 88 year old mom fell ill, she had to be hospitalized and we had to take turns and care of her. Therefore, we had to cancel our identical Alitalia flights that were booked separately with Expedia. We both submitted IDENTICAL HOSPITAL DOCUMENTATION, proving that mother was hospitalized, plus our respective birth certificates. My brother's request was immediately approved within a few weeks of submission. My refund request continues to be denied due to hospital documentation reasons. They keep on asking for a hospital certificate and the hospital is not aware of what that is.

Shouldn’t have to lose $2000 when an emergency comes up. Can’t travel because our beloved family dog recently became very sick. Canceled the notes, flight and rental car five days before trip. The hotel canceled with no issue and said they wouldn’t charge us a fee. Why should Expedia keep our money for the hotel. We should at least get back what we were charged for hotel room for four nights.

Expedia would not change or cancel my flights (for credit) more than a week before departure even though airline fare rules permitted changes. After 6 hours waiting on the phone while they repeatedly promised to help they eventually did nothing and made all manner of excuses as to why they could not help. I purchased a round trip ticket through Expedia. Ticket noted the following in relation to changes:

I purchase plane tickets and the flights changed several times to the point the airlines cancelled outright. I had also purchased the insurance. I called to fix the flights and they repeated there was nothing available though I can see there were flights with the original carrier as well as their partner carriers. Issue is the price went up so they repeatedly said, "There’s nothing available. But sure you can have a refund!" At that point I was fed up and agreed.

I booked a Carnival Cruise with Expedia on December and bought a travel protection plan. But 16 days before departure I decided to cancel because a Coronavirus. We are old people, my husband, 74, and I, 72, we think it was a big risk for us. Carnival returned us the third part of the payment, but the protection plan returned nothing. They said the Coronavirus is not included in the policy. It’s is a ridiculous. So, the protection plan is good for nothing.

We booked a cruise 14 months before date and 8 weeks before cruise we received notice our cruise was cancelled and they returned our money paid for excursions. Called agent at Expedia and got nothing but confusion. Had to call Royal Caribbean to get all things in the trip back to normal. Agent was so little help and seem to be taking time as it was not a priority with him.

After the airline changed a flight, Expedia representatives were not able to see it and so had to call the airline. This took multiple hours of telephone hell each time. I say each time, because every time it was almost done, something would happen that would require me to be transferred to someone else and then that person would not be able to verify anything that the previous Expedia agent had gone through. So, I've now been on the phone with these people for about seven hours and a supervisor has just had to restart the entire process. I will never use Expedia again. I'll just go straight to the airline. Any third party just makes any change an absolute hell to deal with and the prices are not any better.

Booked a flights and Hotel package and when attempted to pay for it only partial payment was deducted from my account, this happened twice as I tried again from my laptop. The first time I called the lady from support team was able to cancel the pending transaction and my money was returned, the second time I called customer service and they were mocking me, hanging up on me, pretending to transfer me to support but in actual fact they were just putting me on and off from hold. The customer service is disgusting, they brought me to tears. I'm still waiting for my money to return. I will NEVER use Expedia and will be on the phone to the ombudsman today, I don't understand how such people hold a job in customer service. Disgusting!!

I have made this Expedia review very specific to Car Rental in Puerto Vallarta, Mexico because of several bad experiences with Expedia and poor customer service afterwards. Expedia carries ads for most of the car rental agencies in Puerto Vallarta which all say that they include liability insurance in the rental rate. Even the 'fine print' of the individual company contracts on their own site state that minimum liability insurance is included but additional liability insurance is available as an OPTION.

Reservations incorrect on multiple occasions. Expedia has been the platform we use to book trips. In the past couple years this includes Thailand twice, Aruba, Cancun, NYC, Miami and others. This is the second occasion where we have chosen a hotel booking with free breakfast and have got to the hotel and been told the breakfast was not included. I called Expedia again and was told there is nothing they can do. This is the last time we will use Expedia and I will make sure all of my friends, family and clients are aware of our experience.

I had to cancel a flight that was booked through Hong Kong because of the coronavirus. I called Expedia and was able to get an agent quickly. The agent's name was Patch. She assisted me in cancelling my flight and getting me a replacement flight. Her attitude was so pleasant and she went above and beyond to assist me. Her service was so refreshing. It made what could have been a horrible experience into the best service I can remember. Thank you.

On 26 of January, me and 4 more friends decided to get one night accommodation in North Bank Apartments in Melbourne, Australia. Everything was ok, until I decided to contact the Expedia member and request to EXTEND one more day at that apartment, the payment/confirmation was done via phone, very quickly. The things became weird when during a short trip around Melbourne someone from the Hotel informed that they didn't find any reservation (extension that I requested) on their system. The manager on Duty informed that we could not stay there. Clearly a misunderstanding of their team member who booked a different day and obviously the hotel was unable to find my details there. I requested the refund because it was not my fault and also requested the recording of my call to them.

I am with Expedia CA for five years. I often book hotels with them, and rarely book flights. I booked the return flights from Canada to China with EXPEDIA CA two months ago. One week before I returned to Canada, I received the flight reschedule email from EXPEDIA. When I arrived at the airport, the check in officer said that they could not retrieve my ticket# that I need to process my check in. I showed the notified email to the officer, she suggested me to contact EXPEDIA CA for the missing info. My flight would be departed in 2hours. I certainly did, spending more than one hour on $3/min international calling charge with the Expedia agent. He sent me to the previous airline counter which is Air Canada and now operated by Air China.

My husband and I booked our flights with Expedia for our honeymoon in September of 2019. We were planning on going to Australia. But wanted to make a pit stop in Hawaii to break up the long flight from Toronto. We chose the multi-trip option and got TORONTO to Vancouver to Honolulu then 6 days later we were going from Honolulu to Sydney to Melbourne. 14 days later we fly from Melbourne back to Toronto. Then after a bit more research. We decided we wanted to stay in Sydney instead of a quick stop over and we would find our way back to Melbourne in order to come back to Toronto. Seemed easy, we had a layover in Sydney anyways, we’d just skip our flight to Melbourne.

We had an absolutely horrible experience at the RIU Palace in Cabo. They needed to refund the $450 we paid for an upgrade. We had to switch rooms, were promised another free upgrade and they never delivered. I wrote to RIU HQ and they said I needed to contact Expedia. Expedia did NOTHING for us and this mess has gone on for months. RIU lied and claimed they offered us $80....RIDICULOUS! First, why offer $80 when we paid $450 for the upgrade?? Second, why would we turn money down??? There were so many problems with this stay. I don’t have time to explain it all!

Expedia customer service does not care, they do their best not to refund your ticket, they tell you that you can not modify or cancel whereas it’s clearly says you can when you book online, they create stories, you wait forever to talk to them, WILL NEVER USE again! And the worst part is they are more expensive than if you book directly with the airline (Flydubai for example).

Booked a room in the Marmot Lodge in Jasper through Expedia. Charged me double of what the rooms actually cost. What a price gouging company. Charged me $248.00 for a room that costs $113.00. Shameful.

This website publishes much false information regarding pricing for members with points or coupons. Very often if you attempt to book online using points or coupons, you will not be able to do it because the hotel will not accept the reduced payment. Even after calling Expedia customer service there is a good likelihood you will not get the discount advertised to members. In exchange they will offer you a coupon that you will NOT be able to use upon your next attempt to get a reduced price. Save your grief and book with the hotel.

Coronavirus is now a Global threat. As I cancelled our stay at Dusit Thani, Makati through Expedia due to the Novel Coronavirus not for our convenience, Expedia and Dusit Thani refuses to refund our hotel reservation cost. Booking dot com provided us a refund of our seven day hotel booking and Mango Tours gave us our flight expense for two to Manila. I suppose Expedia and Dusit Thani is not aware of Coronavirus or does not care about their customers. Feb. 7, 2020.

Customer service is very terrible or I should say there is no customer service!! I have been on the phone waiting for one and half an hour but no one answer my call but once I select make a booking and I got to speak to someone within 5 mins!!! Then I was transferred to change and cancel team again and waited for another an hour!!! What a joke!! Sales you are served but problem, you got sent away and no one after you. It is very terrible. It is worth to buy tickets directly from airline. I got to cancel a ticket which I bought from Emirate and the process was smooth. Not recommended this website, think twice!! You pay what you get.

I booked via phone for the purpose of making sure I was being informed as to what my package contained and what extras could be added. The booking agent made every option seem like all the passengers I booked for we’re getting all options we spoke of. Long story short and many calls to Expedia later I found out that 1 person in each cabin was excluded from drink packages, specialty dining and my WiFi minutes were way less than what was told to me on the phone. I have spoken to everyone I could possibly speak to and all they could come up with was a $100 voucher for future travel. Please save yourself the headache and the money. Go with another travel site or service or directly with the cruise line.

We booked 2 tickets on Tropic Air. Expedia confirmed the booking both by text and email. When we got to the airport for the flights we were advised Expedia had cancelled the tickets (without notifying us at all). Luckily we were able to buy 2 tickets on the flights or Expedia's error would have been far more impactful for our holiday. The original tickets paid for through Expedia were successfully charged to our credit card and Expedia did promptly refund this charge (without associated fees and charges). We asked Expedia for an explanation and for refund of the $60 in fees. The whole entire waste of time email trail to and from Expedia is available - many times the reviewer did not even read the information nor understand the issue. They tried telling us WE had cancelled the tickets many times and later moved on to claiming it was a credit card issue and the charge was rejected (garbage - it was successfully charged).

Expedia is selling cancelled flights, and refusing to give a refund. Expedia refers you to the airline, which has no contact number for a refund. They then send you a strange number for expedia to explain to you how to get a refund. They wasted a morning of my time with their idiotic customer services people. NOTE TO EXPEDIA, give me back my money that you have STOLEN. I will not go away and the longer this goes on the more compensation I will be seeking. I will report you to trading standards. I am absolutely disgusted with your level of customer service.

What is up with the people that answers the calls at Expedia?? Expedia used to be good and now they have the weirdest and awkward reps that answer the calls. Booked an all inclusive package and needed more information about my booking and I get connected to the all inclusive vacation line, and this man basically turned every inquiry that I made into what shouldn't have been so complicated. How many different ways do I need to word: how many beds are included in the hotel room I booked? He seemed appalled and shocked and confused by this question.

Hi, I recently booked an hotel with free cancellation with Expedia.ca. I cancelled prior to the date and received a confirmation by Expedia confirming that I would not get charged on my credit card. 2 weeks later, I realized that the hotel in Asia charged my credit card and therefore that Expedia shared my credit card and personal information to the hotel without my consent and after I cancelled. It’s been more then a month and I still haven’t been able to retrieve the money. Be careful with this company that share personal credit information!!!

Pretty sure their system fails to charge my credit card after they send me an email indicating that I have successfully booked the flight. And I received one email one week prior to my flight saying that the airline has cancelled my flight. When called back for resolution, first girl says they will cover the cost of rebooking. 1 hour later, I called back, they claim that it is too expensive and they will only cover up to $1500+ my cost of original booking. Fine, I find another cheaper flight and call them again to ask them to book this cheaper one for me, and second lady recorded everything I told them but later told me that they will NOT rebook for me. She left a voice mail: sorry, good luck and have a good day.

Website would not accept AmEx payment. Called contact number, Rep could not add trip insurance from her position. Transferred call to "insurance" WITHOUT booking room. On hold for over 15 min, nobody ever picked up call.

In the WebSite is one total Amount, but what you pay is totally different. They charged me for plate pass. I was told it was going to be a certain amount, but when Paid it was double, and I barely used it. I recommend do not get the plate pass if you're not going to travel outside place you're visiting, they going to insist to get it. Poor customer service as well. Also if get your car with gas in it, they don't give any credit, check your vehicle when you receive it and take pictures, I got mine with one missing headlight.

After failing to reach Expedia by phone yesterday ("no one available" recording then disconnection)--then reading many terrible reviews of Expedia service related to coronavirus cancellations--my friend and I expected the worst when we called today. We had a Thailand trip booked through Expedia, transferring planes in Beijing. But today, the wondrous Michelle answered the phone, cancelled trip #1 and rebooked, taking time to ensure we had the best possible itinerary. We had spent enough time online searching yesterday to know we're really fortunate to have our new trip--a bit more expensive than the last, but we leave in three days so no surprise there, and no longer than the original one. The frustration of other Expedia reviewers sounds just awful: so here's my advice: ask for Michelle!

I don’t recommend this travel site, I cancelled a hotel reservation but it’s now 1 month and still they didn’t refund my money! I called them 4-5x already! They passed my call to different department but still no clear answer.

There are some serious flaws in Expedia's software. I spent 2 hours carefully screening all possible angles of reaching my final destination early evening. Expedia sent me an email to say the airline changed the departure flight and to select an option from 2 provided ...both arriving much later and having a much longer (hours) airport layover. I choose the least painful one with a now 3 hour later arrival time. No update was done to my reservation however 2 days later. What they had done though was gave me a connecting flight that took off EARLIER than my LANDING flight! Perfect! They have serious quality assurance problems, with software that is clearly unable to do maths to see this places the customer in an impossible position.

I purchased two tickets over the phone with Expedia and within the next days the price dropped down from 866.59 to 688.10 and the other flight from 998.59 to 812.10. So we are talking about 364.98 less than when I bought those tickets and they don't do anything about it. Yet, they don't give you any at least 24 hours cancellation, as soon as you pay you are screwed. This is the first time I bought tickets from expedia and I don't like their policies. I will try to avoid them later. There are other websites that offers you a bit more than Expedia. Think twice when you are buying from expedia. I have never wrote a review but I am quite upset about this.

Me and my wife have used Expedia as our professional travel agency for 10 years without issue. We put our trust in them completely. This year Expedia advertised a vacation package in Jamaica as all inclusive. Without hesitation me and my wife had confidence in Expedia to have our best interest in mind when offering vacation packages to the public. We found out the hard way that Expedia isn’t professional and most certainly do not care if a package that they market and sell puts you in danger. They only care about the money. I didn’t think a professional travel company would do such a disservice.

I have spoken with the Expedia call centre, as I was directed there by the on-line attempt to change a reservation. Each of the three times I was put on 4, 5 and 5 "quick holds" which were usually 4 to 10 minutes. I gave up the first time but stuck it out the second. Each time I was put on hold so the person could check my reservation. So I went online and checked it in 60 seconds but the call person took 5 to 6 minutes. I am convinced that the "quick holds" are one of two things - either staff is paid by the time they spend, or they are dealing with more than one call at a time. In either case this has been a nightmare, I am now in my 4th call, on hold while they check with their supervisor. According to my stopwatch this quick hold is up to 7 minutes and ten seconds.

Worst experience ever. Booked flight to Europe, four times Expedia canceled flight and re-booked again the same exactly flight. Finally they found that they typed my name in ticked wrong - converted first and last name. After 10 hours conversation on phone I canceled my booking, they charged $300. Never ever got business with Expedia.

I made my flight reservations months in advance and still can’t get any help. My flight from Miami to Roatan, Honduras was changed by the airline. I don’t know why, but I do know that I have gotten zero help from Expedia concerning these changes. All I received from Expedia was a nasty email saying they were going to cancel my flight because they couldn’t get in touch with me and had been emailing and phoneing me with no success. I had spoken to a rep two days earlier, and knew the basic of the flight changes. Mia to Grand Caymen to LeCeiba (on the mainland) and then I had to wait till the next day to take the ferry to Roatan.

I have used Expedia many times with good results. This last time was the worst experience ever. I booked a room at a hotel in Nashville. The room I booked and paid for was a king size suite. What I was given was a handicapped accessible, roll in shower room. The hotel was more than willing to move me to a a regular room. Not only was I charged more than Expedia quoted, but I contacted customer service on three separate occasions. They never compensated me for the mistake or called or emailed me back. Terrible customer service! I will not be using them in the future!

I have been with Expedia for years. I just had the worst experience at expedia. I booked an Eastern China flight through Expedia in November. I canceled the flight due to the on going coronavirus. Eastern China announced they are offering a full refund on their official website, but Expedia insisted that I would need to pay a $150 cancellation fee and said it was Eastern China's policy. I contacted Eastern China about the situation, they told me I was eligible for a full refund without cancellation fees, and they aren't receiving that $150 fee. Expedia claims it was the airline's policy to charge me 150 cancellation fee. But guess who is pocketing the money...

Misrepresentation of company. After searching the internet for Boston Park Plaza, called a number believing it was the hotel’s reservation phone. When I asked if this was Boston park plaza reservation she said, "Yes we reserve for BPP." Then proceeded to take my reservation never mentioning Expedia. That was only the beginning.

Had the worst experience with Expedia. Expedia is a fraud, and unreliable! You are warned, run away from Expedia. Cheap flight comes with a catch and they will get you. Called to cancel a return flight on April 1, 2019, spoke to a representative called "Nolan **" (from roverflights.com) paid $500 for cancellation got an email of the transaction, and was told I will get a refund of $1596.91 by June/July 2019. After several, countless calls to 1-866-603-5912 I got a representative who told me Nolan ** does not work with them anymore and that I should get my refund end of September. Did not get a refund, called day and night everyday for 2 months got no one to pick up. Was later told by a machine the line is out of service.

I would like to warn everyone against booking travel with Expedia, especially package deals. A few friends and I recently used Expedia to book a trip to Mexico, including air, hotel, and ground transportation. When we arrived at the airport at 4:30am, we learned that our tickets were not ticketed properly by Expedia, and they were unusable. The airline was helpful, but it was out of their hands. This began the 13 hours (not an exaggeration) of phone time with Expedia customer service to resolve the issue. We spoke to over 10 different team members that day, each telling us the mistake was too expensive to correct and outside of their 'approval limits.'

Terrible service!!! On November 16 I booked first class round trip from Minneapolis to Maui on January 11 with insurance. The first and short leg was first class, the rest of the trip was the worst and cheapest seats on the planes.

After researching flights for a trip to Disneyland, for hours, we had decided on ones offered by Expedia. After trying to check out, we were told the layover was too short and we could not purchase the tickets we had intended to. Feeling frustrated, I called and asked why there would be a flight offered that wasn’t actually able to purchase... I was told there were no seats left? Which their website said there was still 7 seats left. I still don’t know why I couldn’t purchase the tickets, but even WORSE, we got charged the tickets we were trying to purchase, twice! Not only could I not buy the tickets I wanted, I got charged for them twice.

I have used Expedia before, after several horrible experiences I swore never to use them again. Unfortunately, they continue to spam ads at me on Youtube. This makes me more dissatisfied with Expedia in general, and I will never use them again. In addition, considering they insist to advertise on Youtube and waste my time pressing "skip ad" button on Youtube, I will make an extra effort to tell all my friends, family, co workers, customers, suppliers and even strangers how horrible Expedia's service is, and how intrusive their ads on Youtube are!

Cheap Flight Specialists but do NOT say, that does not include luggage, food, drink and change of day. The surprise comes later, the airlines as you bought by Expedia mistreat you and do not solve anything, all these low-cost companies are a trap to the detriment of the user. Buy direct seems more expensive but in the end it is much cheaper. When you call them on the phone the only thing they say you solve with the airline, but the ticket I bought from Expedia, I lost my money. END OF HISTORY.

DO NOT USE EXPEDIA (or Travelocity) to book anything! Other sites as Booking.com are cheaper, more reliable, and honest. In December, I booked a car in S.Jose (CR) with Economy Rent a Car on Expedia and added the EXPEDIA "Collision Damage Plan". According to Economy I had to also add liability insurance. So I decided to buy FULL insurance from Economy and get a refund from Expedia BEFORE renting the car. I immediately called Expedia (BEFORE renting the car) and its representative confirmed I would get their insurance refund. Now, EXPEDIA is refusing to refund because Economy tells them "it honored the third party insurance from Expedia". When I called Economy, they TRIPLE CHECKED my contract and RECONFIRMED I did not use the EXPEDIA insurance. After being their customer for 20+ years, I WILL NEVER AGAIN USE EXPEDIA (or Travelocity) for anything.

I am so so disappointed in my recent dealings with PEI branch. I was booked on a cruise and paid deposit in July and at the same time I was told that the plane fare would be a much better deal if booked now during a phone conversation. I am certain I requested a fare that could be cancelled if emergency came up and was told yes. Well I developed blood clots in early Dec. 2019 and was advised by dr. That I cannot travel in the foreseeable future. I called Mrs. ** and discovered I did not have travel insurance and she would work on getting funds for cruise minus deposit and I was out of luck with travel. I persisted on travel and finally was told I may get all but 250. Back plus fees. I was advised Danielle my roommate needed a note from my dr. advising I could not travel in order for her to get her insurance coverage.

My employees travel a ton and this is the last time we are using Expedia. Book directly w/ Airline, Car, Hotel. At least you'd be able to cancel without forfeiting the entire $. Asked me to submit a claim w/ AIG? If you were not so lucky and caught the flu, you have to go see a doctor and get a letter. I had my flu shot and there's nothing the doctor can do. NEVER AGAIN WILL MY EMPLOYEES OR MY SUBCONTRACTORS WILL USED EXPEDIA.

Expedia Will jack your prices up after you call in and wipe out the deal you had on the original booking if you alter or edit your booking if you add a day to your hotel. They are scam artist and I complained and they gave me a $100 credit on my account but I can't use it because it's on select hotels and where I go none of the hotels use it. Scammers.

When you try to book with Expedia, even if the transaction DOESN'T go through, your credit card will be charged what is called an authorization fee and they keep it for 3-10 business days before removing it off of your credit card. In my case they charged me almost $6000.00 and when I couldn't book because the end of the booking said flight was sold out, or couldn't process I finally went to a local travel agent who got me everything for even less than Expedia.

We booked a return air flight for our family of four for our year end holiday last year. There was no problem with the flight there but when we arrived at the airport for our flight home, we were told that we were not booked on the flight. The itinerary sent to us by Expedia showed a 2-way ticket was booked but the airline did not receive the booking request from Expedia for the return trip. We were frustrated that Expedia did not acknowledge their mistake in failing to book the flight and instead referred us to the airline. It is unprofessional of them to not ensure our booking is made accordingly and to inform us if the booking was not successful for any reason. We were almost stranded at the airport. We had to book another flight out, incurring more charges than we had to. In short, do not use Expedia to book your air flight.

Expedia started to advertise "Seat selection" as an option, it could be free or fee. I booked a roundtrip ticket from Expedia from SYD to SEA, and have seat selected. Nothing ever showed me there will be a charge to pay at the check in counter. I contacted Expedia customer service. At the beginning, they kept saying there is no fee, and asked me to contact Cathay Pacific to resolve the issue. (Cathay Pacific asked me to contact Expedia). At the very end, after many emails and chats, the customer service representative told me "Seat selection" option is available, it doesn't mean it will be free. The last advice he gave me is to call Expedia to get the accurate information on rules and policy. It basically said their website is not showing accurate information, blame me not calling them to verify. WTF.

I bought a vacation package for my family including flights and seat assignments. Later on come to find out the seats they gave me were non existent. And I had to pay extra money to get the seats. I called Expedia and they blamed it on me.

Expedia ringed me and talked to me very impolitely and hung up without letting me say a word. I got to know that they also talked bad about me behind my back which is very unprofessional and rude to speak about customers in this way!

So, I originally booked hotel Isola Sacra from Expedia for a 10 days vacay in Rome since it was really cheap.. After booking the hotel and read a couple reviews although it’s a 4.0 hotel, I realized that this hotel wasn’t it. I called Expedia and asked them to change the hotel, they told me it was impossible after multiple attempts although my reservations had insurance on it. When I arrived to the hotel, they told me breakfast wasn’t free, yet Expedia mentioned breakfast was included with my reservation. Then, I was told to pay 8.50 euros daily for breakfast and 30 euros round trip to go the nearest train station. On my third day at the hotel, I didn’t have toothpaste & there wasn’t any housekeeping whatsoever. As a result, I found bedbugs in the room.

Do not use Expedia. Their customer service suck. Booked a hotel via them, not only more expensive but 24 hours protection to cancel or change was misrepresented to us. They took our money and we had to contact our bank to dispute the transaction. Bunch of thieves are suiting to take your money. Use other providers.

I had organized a 3 day trip from July. The email of the reservation, made clear that I do not have to contact the hotel, but when we tried to check in the room was not reserved and with no reason. The hotel manager tried to search for another accommodation but unfortunately whatever he suggested was way more expensive than the one I had early booked.

Booked a commuter flight with Expedia. Could not check in because there was NO ATTENDANT at counter. When attendant appeared, was told that passenger "just missed" boarding and was refused permission to board aircraft! Expedia's reply for a refund is that since the airfare is so low, they would not refund! It should not matter what the airfare is...if you can't board the plane because of bad customer service, you should be refunded for a flight that didn't happen. Shame on you, Expedia. You have so many customer complaints! I was loyal but not anymore. You may be big but you have too much competition and your withholding of 60 bucks costs you another complaint and a customer.

I tried to book a flight on Expedia. Usually I have used other sites but this time I ran across Expedia and it will absolutely surely be the last time I use this company. First, after I chose my tickets and entered my data, my credit card was charged 4 times (2 times service charge 2*18 EUR + 2 times flight charge 225*2 EUR). AND to top it off, no booking confirmation was e-mailed to me and no booking also appears on my Expedia account. And... When I called the customer service their response was basically something like "Umm, sorry we cannot help you, call back on Monday". Just pathetic all over. Avoid and use Momondo or Skyscanner instead!

Expedia advertised home booking in Canadian Dollars and then converted to the US$ rate costing me extra even though the booking was confirmed in C$. When I cancelled the reservation within the specified period, I was short changed again when they converted US$ to C$. Spent 2 hours trying correct the error without success. The manager would not come to the phone. Will not deal with Expedia again. Misleading website!

I just talked to Expedia corporate and they told me that Hertz's response was an adequate resolution to this situation: On Dec 27, I flew to Tampa, Florida to then drive to Clearwater to visit a sick family member. After taking a cab to the Hertz location at 6037 N Dale Mabry Hwy, I arrived at 7:30am. I was told that even though I had booked a rental car well in advance through Expedia, and that my reservation was confirmed by Hertz, they had zero cars available. They let me know that they had no clue when they would get more rental cars and that my options were to wait at the rental facility or leave my contact and credit card information for them to call me when a car became available. Because I had nowhere to go, I had to wait at the facility.

Every one out needs to know what these booking companies are doing!! They claim as in a hotel reservation that it’s none refundable. Well that’s what they try to make you believe after you reserve. But actually has nothing to do with the hotel or airlines. They do this then offer a protection option you can buy to cover any changes. This is all done in house and in hopes to make more money!! Be advised I ran into a situation like this and the hotel agent got very upset because Expedia and other companies claim they need approval from them to cancel so we customers would not find out it’s their own scheme. The more we can get to understand this the quicker we can get this scamming stopped!!!

Bought a protection plan. Needed to change flight the day after. Customer service said I couldn't do so and suggested to cancel the flight and use the protection plan to get back hotel refund. So I had to pay for the protection plan for nothing. Tried to contact them again to complain and they pretended like there was issue with chat screen and didn't connect me to any supervisor. Tried to email them to complain and they pretented like they didn't get the issue. Even spelled my name wrong. Very rude and shady. The customer service names seem to be lack of diversity (4/5 people I chatted with have hispanic/latino name). Save your money and book somewhere else.

We booked a trip to the Rocky Mountains through Expedia. We booked at the Coast Canmore hotel for 2 nights on Dec 30-31, 2019. We liked the convenience of it and wrongly assumed they would have fair pricing. We were appalled to find out we overpaid by as much as $150 a night when we showed up to the hotel. We get that they need to make their cut but getting a fee as much as the hotel room itself is simply unacceptable. We contacted Expedia to complain. We got a templated email saying that is just how things are. I was a gold member. I am never using them again.

We made a hotel reservation. Due to family illness we were unable to make Our trip. We called the hotel and were told if we had made the reservation through them we could cancel, but because we made it through Expedia we would have to cancel through them. Called expedia and were told because it was less than 24 hrs they could not cancel any of the 5 days reserved. $ 1100.00 dollars down the drain. Terrible customer service.

I tried to get hold of them but the reps over the phone/chat/email don't really care to help with anything!!! They wouldn't honor the price match policy as well..It's just a scam!! I tried to solve issue over a month. I spent nights and days hours and hours to see if they will solve any problem. Even as a gold member I consider to stay away from them. They don't deserve to have us as customers.

Expedia have robbed me $1,200 by not booking my ticket for my partner and notifying me of the issue. Now I’m trying to get a refund as I had to book 2 days before Christmas a new ticket at an excessive price. Expedia does not want to refund me and also want to take more money out of me pretending that I haven’t paid the airfare for my partner. Now that the flights have gone they are asking me to call the airline to confirm my booking while nothing was booked when I called the airline on the fay of flying. Do never ever book anything with them. They will take your money!!!

My friend uses Expedia to book a room in Orlando @ the Quality Inn & Suites/Kissimmee by the Lake on 11/28/19 for 2 nights, a month in advance, to see her grandson play in the ESPN Youth Baseball Tournament. She specifically asks the Expedia representative if she has the right to cancel and get a refund if necessary because her grandson’s place on the team was not finalized. The Expedia rep tells her that as long as she cancels before 2:00 PM on 12/25/19 she will get a full refund.

Here is a pro tip about saving time and money: Never order tickets, or anything, with Expedia.com I booked a flight with them. They misspelled my surname by changing the place of two letters. I called... and called again. Two weeks, four phone calls, four departments and 6.5 hours later (in total), the name on the tickets has yet to be changed. They are after my money, you see. The flight cost 900+ dollars. If they can convince me to cancel and re-book the flight, then they would only refund 300 dollars. Brilliant eh? I have spoken with Helen, Ashley, Alex, Andy, Elton, Maria, Reggie, Paulo and Elsa (most of them 'senior representatives' or 'managers'), from whom I got no less than four different 'case numbers' and countless false promises. They also never call you back, though they promise to every single time at the end of each conversation. All I ever got from you were excuses, and blaming Swiss airlines for your own poor service.

Firstly I had trouble understanding the accent of the call centre representative in India. I wanted to know the terms and conditions about changing my booking. When she said there would be additional charges, I said to leave booking as is. She said she had already changed it so it was too late. I then had to cancel my AirBnb accommodation and got a call later to say she had reinstated the flight booking and to check my bank account because they may have charged me again for the same flight. Have been a customer with Expedia for over 2 years and booked many domestic and overseas trips with them including accommodation. I will be cancelling my membership and taking my business elsewhere. Very disappointed.

I have been making reservations on Hotels.com which books through Expedia.com. Today I received an email from Expedia stating I’d been selected for 50% off my next reservation. Before making a reservation I contacted Expedia to ask if it was a legitimate offer or not. The agent (per usual, the agent was somewhere outside of the country and completely ignorant of the FTC). She put me on hold for quite a while to check on this “offer”. She came back on the phone and said it was but did not elaborate. She asked what where I wanted to make reservations. Again I was put on hold. When she returned she quoted me a rate that was $10 more than the Hotels.com website. I asked about the 50% off. Again a long hold. When she returned she told me $69 was the best she could do. FALSE ADVERTISING AND BAIT AND SWITCH!

I am so disappointed in my experience with Expedia. We booked 4 tickets to Hawaii eight months in advance. One month in, our departing flight changed so that we now left 2 hours later. Not a huge deal but annoying. It meant our first day in Hawaii was going to be cut short by 2 hours so instead of arriving at 1pm with plenty of time to hit the beaches, we now are arriving after 3pm.

Ugh. My husband tried to book a complex flight. Never again, we will work directly with airlines and get better bookings with less hassle. Expedia set up an open jaw, which tacked an additional $1000 plus to each ticket (as opposed to two separate round trip flights which would have been more convenient and cheaper). When we discovered what had happened, we tried to get it corrected only to discover that the "owner" of the flight, which included 2 major airlines and one 1-star-rated regional, was the 1-star-rated regional with a "too-bad, you booked it and we won't make any changes" booking policy. We could cancel the whole flight and get $5400 in credit--plus change fees--with that 1-star airline (no credit on the majors) but since we rarely fly in that region, that wouldn't help.

I can only stay at a place with a gym. I booked a place thru Expedia that wrote they have one... That's closed exactly during my stay. Somehow, they didn't disclose THAT! Expedia refused to do anything. Bounced me around for an hour and 20 min. No call back after the call disconnected. Literally, nothing. Just repeating the same story 4 times on the phone and about 3 on chat. Then they told me that they can't verify what I was told because they don't have someone who can speak to the front desk in Spanish. No compensation, nothing. I have to pay my own way to relocate or find a gym with a day pass. I officially am switching to a competitor.

We spoke with two separate agents yesterday about our issue and after hours of talking we were told to handle this through email. What was even more unprofessional was that they had difficulties even emailing us. When we finally received the email we did just that, sending them what they asked for, but then the very next day we received an email back informing us that there was nothing to be done over email and asking us to call Expedia back, so we did. After calling Expedia back we received absolutely no help or resolution even though we have been through this before - we didn't even receive an email from Expedia informing us for our records that our money would indeed be returned into our account (which by the way we have proof that Expedia can indeed send such emails because it was done before for us.).

I had to stay 2 hours explaining the same problem for seven people and the end left me on hold for hour. If I could I would sue them for wasting 3 hours of my time, definitely not going to use them again.

After I couldn't get on my plane to the United Stated due to my ESTA delay, I tried calling the plane companies I was supposed to travel with, and they couldn't fix my problem. I called Expedia and receiving an amazing service from Ann. She was able to change my ticket to a completely new itinerary, all of this without fees. I'm still amazed that this could have happened, as when I called the flight companies directly they told me there would be up to 2000$ fees. Ann was able to change my flight ticket for no fees at all. Thank you Expedia for this customer experience, and thank you Ann for your amazing service.

Don't book cruises with Expedia. They make offers for onboard credit just like the cruise companies do but, unlike the other companies they hide forms in the small print that you have to complete so, that you don't get your credit. If I would have booked my cruise directly with the cruise company I would have received the credit. Instead Expedia pocketed my money. Dirty company!! Beware!!!!

How Expedia works to rip you off. When you compare prices for a holiday trip Expedia is always top listed. It happened to me as I choose an all-inclusive package that was everything else than that. How they do it is that they remove the food and the return luggage from the ticket. That way you will only notice that when you are already in the plane and think that this was a mistake. At the return flight then you have to pay extra for your luggage and have no choice. When you contact the Customer service they will tell you that these is not always guaranteed, their loophole. A very smart way they worked out to rip you off. Well hands off from this company that makes money tricking customers, spread the word!

I was in a hurry to buy a ticket Taiwan- Vietnam, at the desk, in order to be allowed to enter Taiwan. Found a fairly cheap one through Expedia. It was advertised to cost 69$. After proceeding it turned out there were extra fees so the actual price to pay was around 110$. Ok. Normal procedure I guess. Still the 69$ was never more than a lure. I was careful to check luggage rules and it was said to be included. One piece checked in luggage up to 20 kilos. Three weeks later, at the airport desk (Vietnam Airlines) I'm informed this is not true and never had been. So I had to pay another 40$. So in the end the actual cost was more than double the advertised cost. That's a first class scam.

I bought a trip to Jamaica that cost me $3,229.53 which is scheduled for February, a couple of weeks later I saw the exact same booking for almost $1,000 less in price, so I contacted Expedia to get a discount and I was advised I could get a discount and was bounced around just to get a response that I could not get any discount because they only have a price guarantee for a standalone hotel reservations, which I think is BS, I will never book with these people again!

Before visiting New York on a girls trip I purchased “skip the line” tickets to the 9/11 Memorial and Museum. 1) You don’t skip the line at all. Waited in line for approx 30-35 minutes, only to be informed that when Expedia sold me those tickets, their contract was being negotiated or something to that effect. Those tickets were no longer good. Had to purchase tickets there at the museum.

Wanted to cancel a hotel booking. Talked to Expedia customer service and got a few different answers regarding how much they can refund..also talked to hotel directly and then also got different answer. Annoying with empty promises and contradicting information. Asked Expedia to only cancel my booking if it was free to cancel, but they cancelled it anyway without asking me, which caused trouble when trying to check in.

We booked flights through Expedia in September for a December trip to Vietnam. The day after Thanksgiving the airline sent an email letting us know one of our return flights from Hong Kong to Vancouver, BC had been cancelled and we needed to call them to rebook that flight. 10 minutes after that email posted, my husband saw it and we contacted the airline. They told us they could not change our flight, because we booked with Expedia and needed Expedia to change the flight.

Rewards Points program is a joke. Spent close to $3000 in hotel fees, got $21 in points, compared a room price with and without the points, only save me $8, so my $21 in points actually translated to $8 comparing the same room. Total scam! You earn nothing and they screw you for 60% of your points once you use them. Cancelling account w/ Expedia.

Updated on 12/12/2019: Updating from last review. They are still refusing to refund the $2,000+ charge that was confirmed to not be happening/refund would be issued numerous times in writing, while providing in writing the incorrect cancellation policy of actual hotel. A refund was confirmed multiple times in writing over the span of multiple months and they are still denying.

I had to cancel a flight reservation for an ill relative weeks before the event. Travel Guard Insurance (offered by Expedia) turned out to be a scam. Unless you're a victim of terrorism, are denied military leave, or have a fire or serious traffic accident, the product is useless. Expedia takes no responsibility for Travel Guard's horrible customer rating or service. I will no longer use Expedia, and will only book directly with an airline. I'd rather pay a little more, knowing I can get a refund or credit from the airline.

There are so many online options these days that Expedia should not have to be one of your considerations. They might appear to have good prices but beware. In one single trip their baggage cost details were grossly misleading and added cost to the airline ticket afterwords. Their assistance when something went majorly wrong with one of the tickets in our travel group was outrageously poor, to the extent that we simply had to buy a new ticket right there on the airport before departure.

I booked my hotel and flight with Expedia. Bought the insurance with it so I could cancel my flight if I needed to. I was told it would be no problem. I called to cancel my flight and they said they wouldn't honor their insurance lol. Garbage company.

I decided to give Expedia a shot since many people use it. I usually go through Yelp, Google or directly on the website when I book anywhere. My fiance was a couple of days out from his powerlifting comp and forgot to book a hotel. I looked up on Expedia, a decently priced hotel right near the Tampa airport. The reviews were pretty good, so I thought why not? I booked it. When my fiance got there, this place was DISGUSTING. There were bed bugs, ** stains on the mattress and lamp, dead roaches and when he took the sheet out of the bed he found glass!! It was craziness. I decided to look this on up on Yelp and it had the worst reviews! I trusted Expedia to have true reviews and they were NOT accurate. There were pictures on yelp of everything my fiance experienced. I felt horrible to have booked this room for my fiance.

I was under the false assumption that Expedia was a reputable company, one that I could rely on delivering fair rates and truthful declarations. Expedia has refused to refund or credit my account for a stay that they charged me $20+ more than if I had walked into the hotel 5 minutes later. I horribly regret this decision. Yes, it’s only $20. However, this $20 won’t be spent on holiday presents for my family. A $20 lost due to false advertising, followed by a complete lack of customer support. I was offered literally nothing other than what may have been an apology and an “it is what it is” result.

I booked a roundtrip from Los Angeles to Toronto in Oct. I had something came up so I can't go, I cancelled my flight more than a week before the flight actually departs. The customer service told me that I can cancel the first round of the flight but I can't cancel the second one. It wasn't a cheap airline. I was a little mad but that's ok. Then they said I'm not getting any of my money back even I cancel the flight, but I will get a 180 dollars credit. I'm not going to complaint with them since I got the 180 credit (the roundtrip was almost 700 dollars after tax). When I have to book a flight on Dec 8, I didn't see any credit on my account so I called the customer service. HERE IS THE MOST RIDICULOUS THING: They say that I have to pay a hundred dollars processing fee in order to redeem the credit!!! I have never heard anything even close been bad like that! DO NOT USE EXPEDIA!

I recently booked a room at the Angel of the Winds Casino Resort online with Expedia which was easy. I had to cancel due to change of plans, received a confirmation email on the cancellation but 9 days later was charged by the hotel. I called the hotel and Expedia never contacted them to cancel. Wont use them again.

I usually don’t like to give negative reviews or comments but I feel is necessary for other people to know before they booked a reservation thru Expedia. Let’s go back to this year August 2019 when my fiancé booked thru Expedia a nice hotel by the beach. He wanted to surprise me with a nice room with jacuzzi for our anniversary. When we got to the hotel room it looked nothing nothing!!! Like advertised on EXPEDIA. He said, "It can’t be possible. There must be a mistake here, I’m gonna go to the lobby to make sure they made a mistake." When at the lobby the customer service representative told him that if booked thru Expedia is not gonna be accurate and the room that showed on the picture is the “Suite” and it wasn’t possible it cost "that”...

I have booked with Expedia quite a few times, thankfully without incident. Unfortunately 2 times I had to deal with an error or a change, their customer service was beyond sub par. Bottom line, if everything goes well, this is a great service. The last customer service incident had to do with a third party limo service that did not show up at the airport. Expedia gave me the run around for months despite all the proof I gave them and still refused to offer any rebate, compensation or even an apology. 2 years later, several phone calls and emails, I still have not seen anything. For this reason I refuse to use them any longer. There are several services out there that I can give my business to.

Booked a hotel in Branson, MO through Expedia to visit family over the holidays...paid 4 nights in full, in advance. At no point during booking did the website indicate that the hotel was "Adults Only - No Children Allowed". Naturally this wouldn't work for a family trip. I notified Expedia and the hotel owner "Ronnie Craig" within hours of the booking after learning of this property description and the conflict. I was flatly denied any sort of refund and this was well in advance of vacation dates so it's not like they couldn't re-book the property. Total scam - and now I am stuck paying for 2 hotels, one of which we will never set foot in. Thank you Expedia for ruining our holiday!

I recently bought tickets with Expedia for the 7th and final time. Every single time, Expedia has been extremely difficult and unable to help. I have been on hold with Expedia agents for over two hours. After making me wait for two hours, they told me that they could not solve the problem and would hand it off to the "offline" team. The Expedia agent told me that I would be contacted in the next 72 hours. I waited a week and did not hear anything back, so I was forced to contact Expedia again. And again, they were unable to help.

When I booked my flight for the price listed it ended up adding >$1000.00 to my cost. Very poor service. Website confusing and misleading information. Very disappointed and Very bad Expedia experience. Customer service kept me on hold for long moments, and after over one hour they could not assist.

I booked a flight to New Zealand through Expedia. I had extenuating circumstances beyond my control and they refused to help. They did not offer a credit because they "wouldn't make money" if they gave out credits. Every airline is concerned about customer relations and will hand you a credit or simply find you a new flight as soon as possible with no extra charge. THIS IS NOT THE CASE WITH EXPEDIA! At the end of the day, Expedia does not care about customer relations since they are such a huge corporation. I understand money is the main motive for every company but Expedia is surprisingly blatant about their greed.

I booked a flight for my brother yesterday, his name had 2 words which I entered correctly, but to my surprise, my confirmation ticket came with no space between the words. Since this does not reconcile with what my brother has on his passport, I called Expedia this morning to ask to add the space in his first name, I was shocked to learn that there was a fee associated to that.

We booked a pay at hotel stay in Rome through Expedia (Roma Dreaming Aparts and Hotel). I used my C Card to book but paid with my husband's in full at the resort. After returning home I found 2 charges from the resort on my card to the tune of $477.55 Canadian, I have been dealing with Expedia to have these charges removed for the past 2 weeks and was promised results NO later than yesterday but I of course have not heard back once again. If Expedia can't protect its customers from being ripped off then they shouldn't be dealing with bookings period!

My first poor experience included purchasing travel insurance through Expedia then not having being able to get a refund when I had to unexpectedly cancel my trip. I decided to give them a second chance as I didn’t read the fine print. Today I’m officially done using this site to book travel. I was charged for a room then told that there were no rooms available when their site said there was 5 left. So I tried again for a different room that showed 5 available. I was charged again only to get a message saying that there were no rooms available. Customer service didn’t seem to care at all. Oh well. Live and learn.

My wife had to travel to Hawaii for a family emergency. When booking the flight, due to the circumstances we knew that it was very likely that her return date would change. I called about the $40 travel insurance offered by Expedia and was told yes, that's exactly what it's for, to change your flights if necessary. What they didn't tell me was I would have to purchase another ticket for her return flight while I filed a claim with a third party insurance company. I was livid. I think it was a scumbag move just to make $40 off me. Meanwhile my wife contacted my new go to airline Delta, who quickly changed my wife's flight with no fuss. Neither me or my extended family will ever use Expedia again. When traveling, best to book flights with the airline, there are many sites for hotels and car rentals.

We had a very bad hotel experience on a New Orleans 25th Anniversary trip. While still away, we phoned Expedia and they ensured us we would get a refund from the hotel. Upon return, we only got a refund for the nights we didn't stay at the hotel (which should be standard) and not what was explained to us on the phone. We requested to hear the recording of our call to ensure we didn't misunderstand and were told our request was received but it was never sent along. We called again and after hours of speaking to numerous people, they offered us a $50.00 coupon for our next hotel room booking.

I booked a trip through Expedia, hotel accommodations only. I found out on Saturday that I had to delay my arrival from Monday to Tuesday. I called customer service beginning Saturday night at 8 pm through Monday night. Continuous dropped calls, maybe because they outsource to India?? Unyielding, Rude staff. I was so scared to lose $1200 along with the reservation if we didn’t show up Monday! Expedia said they called the hotel but didn’t get through so they emailed the hotel and said it takes 48-72 hours for a reply!! Do the math, that wasn’t working for us! Thank goodness our friends arrived Monday, spoke to front desk and reservations management and changed our check in to Tuesday, we had to pay for Monday but that was fine with us. We experienced so much frustration with Expedia CS! Use your local travel agent!!

I had the worst and most exasperating experience with the Expedia customer centre. I had noticed an unauthorized charge on my credit card to Expedia, and I called them to inform them that I had not authorized the charge, and that the account was a fraudulent account. However, the person on the other line could NOT understand anything I was saying. He kept asking me for my booking reference even though I told him several times that I DID NOT have an account with Expedia and that the charge was a fraudulent charge. I even asked him to transfer me to the Fraud or Scam department, to which he said, "Of course not ma'am. We do not have such a thing."

I called directly to book flights because it was a complex one. I had already booked and had to make some changes for which we had to pay a fee. The agent changed the date of the flight but not the airport of departure. I had two other people in the room with me when I called and we were consulting with each other so I know that we gave the right information. The agent was a goofball and I am 1000% certain I gave him the right information. Expedia did accept the responsibilities for their mistake and we had to buy another flight. I suggested that they listened to the recorded conversation, at first they said that it was internal information at first and later I was told by another agent that it is over 60 days and they no longer have the recording. I HAVE A HUGE FAMILY AND WE MAKE YEARLY TRIPS OF 100+ AND WE USED EXPEDIA ALL THE TIME BUT I WILL NEVER USE THEM AGAIN.

Caveat emptor! I live in Australia and booked accommodation for 3 nights through Expedia. Cost on their website was quoted at $112 per night. When I got my booking confirmation the cost had escalated to $169 per night. The original cost quote was in U.S. $ and this was certainly not indicated on the website. Expedia need to lift their game and indicate the currency not just a $ figure. I will not use Expedia again as I can't now trust them.

I booked a hotel on Expedia and realized as soon as I received the email confirmation that I had entered the wrong airport location so I called in to customer service right away to get the hotel location changed. Expedia said that they could cancel the reservation and they would call the hotel and check on the refund. No manager was available at the Best Western O'Hare so they would have to call back in the morning. Next day I get an email saying that the Best Western O'Hare refused the refund. I call Best Western corporate who says that they don't have a no refund policy however Expedia does. So they pass the blame back and forth. Don't waste your time dealing with this criminal organization known as Expedia.

I accidentally booked for the wrong date while traveling because of last minute change of plans from a 2 hour flight delay. I noticed right away and requested to change it to the correct date within 10 minutes of booking. It was not approved and not refunded so I am just at a loss with that money I guess. Terrible experience.

Sorriest travel company out there. So many scams and hiddened crap. We bought insurance for our trip when we booked. What the ** at Expedia dont tell you is that for every hotel you add it creates a different number. So they use that to weasel out of refunding money. Venice Italy was our destination and since it flooded we couldnt go. ** Expedia and every ** that works for them. I will be actively telling everyone I know not to use Expedia. Social media here I come.

I attempted to book a trip on the Expedia website when an error popped up and asked me to start over. I did so and then was told my credit card was declined. I checked the balance and found that Expedia sent 4 authorizations to my credit card. I called customer service, got no where with the agent, after 30 mins asked to speak with a Supervisor. Was told they can do nothing to help me out. Was disconnected after an hour and did not receive a call back. Still nothing resolved. NEVER USING EXPEDIA AGAIN!

I rented an Avis car for a weekend trip with a friend from Expedia. We were delighted to get the car for roughly $155. When we arrived to get the car, the Avis rep told us it would be ~$320 because we were picking up in one city and dropping the car in another, or we'd have to pay 25 cents per mile. I had a contract from Expedia and Avis showing that I would get unlimited miles and would be dropping off the car in the 2nd city, for $155. I spent TWO HOURS on the phone with Expedia to no avail. They finally told me to pay the higher amount ($320) and to send a picture of my receipt to them via email and they would refund me WHILE I WAS ON THE PHONE.

I bought an insurance car for a car that I rent in Dominican Republic. When I got to economy rental car, they told me that I had to have the one that they offer. The one that I bought in Expedia was useless. So please be careful and do not be fool buying an insurance that is not going to work to get the car. I ended paying 2 insurances because Expedia did not refund my money.

While making reservation, I selected Breakfast included as criteria. The website of Expedia displayed list of hotels. Out of those filtered hotels I selected a hotel and booked. Even while booking there was no message populated/alerted me about breakfast. When I checked in and enquired about breakfast, hotel staff said it's not included.

This agency is unbelievably incompetent and unprofessional. They have tied up over $1000 of my available credit on my credit card ($700 was a pending charge that they have not settled from 10 days ago and $300 for a charge today that I did not authorize). The only reason I can see this information is because of my credit card’s app, which allows real time activity and access to funds. I spoke to 2 customer service reps (that I had a tough time communicating with because they were not American), 2 managers, and 2 corporate representatives. However the issue was not resolved. Neither were they sensitive to the fact that these issues prohibited me from using my card to purchase plane tickets to see my grandmother in ICU. I say stay away from this service and potentially any third party like them.

I purchased the travel protection on my flight because I knew my plans had the potential to change. They did and when I called to get a refund for my flight I was unable to because of the ridiculous requirements to get a refund. Absolute scam, don't do the travel protection.

Never book anything from Expedia. They charged me twice for the same reservation and have called 4 times already and not issuing a refund. They charged me $4000 on my credit card and it is a pain getting a refund. Their customer care is the worst and don't know a thing about your reservation. Most painful experience ever and I haven't got my money back.

A week ago I got on Expedia's booking site to book a junket trip for my wife, by the time the website was done with me I had 4 bookings (nearly 2 hours) because each time I'd hit the "book it" button it would run a circular icon for 15 - 25 min. then show a message: "unable to confirm your booking at this time". So, I promptly called on the phone (long hold time), was connected to a rep so I explained what had taken place. I chose 1 (ONE) itinerary # to keep, she then cancelled 2 more then told me the third was taking so long she would just send me a cancellation email, which I never got. The next day I was checking my CC account activity and discovered a still existing charge for the flights, I promptly contacted Expedia and after a grueling barrage of "tier 1" and "tier 2" emails asking me for "screenshots" I was just told by a "tier 3" representative "NO" in a rudely blunt fashion. I will NEVER, EVER even consider using Expedia again! George

Booked a car through Expedia, didn't receive any email confirmation. When picking up the reservation with car rental company, the CHARGE is DOUBLE to what Expedia quoted. Contacted them to straighten it up, but no. Obviously with no answer. Itinerary **. Surely that's not just bad, but against the law, right?!

I made a booking for self drive luxury car and Expedia charged me for insurance in advance. When I presented the Expedia insurance to Avis (Car rental company), they refused and I had to per force buy insurance from Avis. I presented my case to Expedia who took a week to revert and simply refused any refund. Worse is, my cousin who was along with me and had an exact similar situation was refunded by Expedia for the same refusal. Sanjeev **, India.

I can not stress this enough, do not use this. I had approximately 2,500 dollars worth of Expedia points on my account. I used this site a lot for when I travel. Well, someone instantly changed my email address and tried to use my points for a rent and hotel room in New York City. So I contacted support to address this issue and all was well. I instantly hurried to use my points and lo and behold all of a sudden my account was deleted with no warning or email. After approximately 2-3 hours on the phone with support they concluded that my account never existed....even though I am still getting emails from them and have the reservations # from me and the scammer. They basically said I either deleted it or someone from the company did. After what he told me and my account just "disappearing" I think it was an inside job and someone wanted to use my points. I will never use this company again. Avoid it at all costs.

The lowest price guarantee is crap. All they do is make you attach screenshot and log in a complaint, they will just tire you out till you give in and say, "Crap. To hell with your lowest price guarantee. Let me go for my vacation."

I was quoted $140.51 for a car in Dublin Ireland including taxes and fees. Then I added a driver for $35.24. and fuel for $61.00. I was then charged in the end $617.30. That would be good to know! You can hire a lot of Uber drivers who are experienced at driving on the other side of the road for that.

Expedia Charged me an additional $2500 for my flight and took weeks to refund the money. Buyer beware.. I had to spend countless hours on the phone with their staff, they promised me a gift card for the stuff around and the gift card never came. I had another separate issue with them a while back where they booked the wrong accommodation, I got to the hotel and there was no booking made. They had made a booking at another hotel with the same name in a completely different state, they are very rude and hard to deal with on the phone. I would highly recommend you go elsewhere.

When I book a package the price is what it should be when I book which room and flights I want, until I get to the end and after I get to final details the price increases for no reason. They are scammers.

They are the worst website ever and I will never book through you again. I booked a flight from Bali to Kuala Lumpur. It mentioned I have a checked baggage included and when I arrived at the airport they charged me for the bag and then their unhelpful customer service refused to give me the refund despite that I sent them the receipt. Really I consider this as stealing my money. They are a disrespectful company and this is the last time for me to book through them and I will tell everyone I know about this.

Cancelled our reservations before deadline as listed on the Expedia site but still charged 100% by the hotel. Expedia staff is incompetent and not willing to research and really honor the policy that is listed on their site. Terrible experience. It is good platform if you never need to call them or have an issue. If so, you are on your own, in reality no one to talk to.

Stayed at The Breakers Palm Beach in a bed bug infested room. The hotel and Expedia refuse any refund for a $600 per night room that cover my body in bed bug bites for their corporations to gain profits from unhealthy services.

I would like people to learn from my experience. I went online back in early September looking for a deal on a hotel near Denver International Airport for a planned trip to Hawaii in October. I ended up booking this hotel stay a month before our trip began. My wife, granddaughter and I would stay the night before in the hotel, and be flying out the following day. We can were looking forward to a restful night sleep, free continental breakfast, and free shuttle to the airport the day of departure. I found what I thought was a good deal with Travelocity.

I paid extra for cancellation coverage and cancelled my reservation within 1 hour of making it. Not only did I contact Expedia for a refund 1st I was told to contact the hotel; why I didn't make the reservation at the hotel, then I was told it's a 3rd party, AIG. I didn't pay you... Now I being asked for medical information. Which I was fully prepared to send until I saw the form. Complete slap on top of dealing with my sisters and family issues. This is the worst return insurance I've ever experienced. Expedia needs to take it off the site if they don't intend to honor. AIG should not list it as cancellation insurance if it is not, it's being handled as a dispute. AIG claim **. Expedia Itinerary # **.

When renting a car for a trip to Guatemala. Expedia offered full coverage insurance for the car. I opted to take the insurance, when I went to check in at the rental car counter I was informed the insurance is not valid in Guatemala. Why in the world would they offer a product for a rental in a country that is not valid? I was a very loyal and active user of Expedia, a "Gold" member that has spent many 10's of thousands or over $100 thousand of dollars since they launched. This experience coupled with a trip they botched for me to China has me convinced something has changed. I will be transitioning away from using Expedia. So sad, Jerry.

I booked a hotel on Expedia and realized I made an error while feeding details. I immediately canceled the booking on the website. Then saw a better deal on Booking.com and booked two rooms from the same. As my stay date was approaching, I kept receiving multiple reminders from booking.com about my stay, if I need to revise any booking details, etc but absolutely no communication from expedia.

I booked a bargain fare on Expedia from Helena, MT to Manchester, NH. Several weeks after booking I received an email that there were problems with my flight and please choose another option. Fine. But my options were from Honolulu to Manchester, NH. So I phone customer service - my service rep. was excellent I might add; he went above and beyond to rectify. Unfortunately my only solution would have been a crazy all day into the night flight coming down in 4 cities. I asked for a full refund which was granted.....in 6-8 weeks. This tied up my entire morning, now I have to rebook, monitor my debit card for the refund, and most likely change all plans I've made (domino effect). Lesson learned: No more bargain fares. No more Expedia.

I recently booked a hotel/flight package from Expedia UK. I paid one amount to Expedia, not separate hotel and airline costs. One payment. My bill showed split charges. Expedia charged the hotel and Vueling Airlines charged for the flight. The problem is that the airlines charge processed twice, once as Euro and then again as USD. First response from customer service was “not our charge. Deal with airline directly.” I was quite angry with this. I didn’t buy from airline. I bought from Expedia. If I wanted to buy from the airline, I would have gone to Airline’s website. I didn’t. I didn’t even make two payments on the Expedia website. I trusted Expedia to deliver what it represents on its website. This “not my job” is terrible service. Expedia should stand by its sale. After further back and forth I still got nowhere.

I never write bad reviews, however, I could not be more disappointed.... I have been trying for over a month now to just receive a refund for a night I booked off of Expedia for a "hotel" that turned out to be someone's personal apartment. I couldn't even stay the night if I wanted to as there was no way of even entering the building. I went to purchase the insurance to be able to cancel and was redirected (all within 3 mins of my initial reservation). I ended up calling customer service to get assistance and the initial lady I smoke with was polite and nice and tried to reach out to the "hotel" for me.

Expedia has the worst customer service!! Book directly with the Airline! They do not do any kind of effort to assist you!! If I had book directly with the airline they would have waive the fees and I would have had just paid the difference!!! I have a been a customer for so long but they just lost a customer! Please stay away from them!

Booking a flight for 3-persons, Expedia offers great reduction if also booking hotel ('bundle'-reduction); in fact the price appears to be 45% higher!!! Their excuse: 'live website, floating prices' - this was a booking for April-2020!!, BUT individual flight/hotel prices are stable from 1 week before to 1 week after the booking!! Email assistance is totally inadequate, ignoring All, in vague nothing-saying company-based wordings. VERY FRUSTRATING!!

I have found Expedia the most difficult of any travel group I have dealt with. I booked a holiday for myself and my daughter and her partner to Bali. The booking was through Expedia and I have to deal with them when I require information or want to make changes. TWICE now I have contacted them and both times they have told me my booking can't be found. This is despite me giving my full contact details plus the booking information they have provided me with. They take at least 24 hours or up to 3 days to respond to an email and usually their response is another question so you wait another 2 or 3 days for them to come back to you after you give them answers. I would never use them again. No matter what the discount is the frustration is not worth it. I wish I had never booked this holiday.

I booked my room at the Kerry Hotel Hong Kong through Expedia, one month prior to my reservation date I contacted the Kerry hotel and requested allowing me to change the date to approximately one month later. Kerry hotel indicated I would need to do that through Expedia so I contacted Expedia and they said they have to contact the Kerry hotel and they did and the Kerry hotel would not allow a date change nor would they offer a refund. This is repulsive policy. Not only am I disgusted with the Kerry hotel but with the runaround I got and Expedia not fighting to get me a reservation date change.

We were a long time customer of Expedia and never had to cancel a flight for refund. Just recently we booked a flight for Korean Air and we had to make changes then in the end we had to cancel the entire booking of our trip. When we called to cancel, we were to told to wait 8 weeks for a refund of the purchase. We got a refund because we paid for the flight twice. After waiting for 8 weeks, we did not get our refund back. We called Expedia again and we were being transfer to different people and finally got the corp guy to help us. He said that the first staff did not fill out the paper properly for the refund so we have to wait again for another 8 weeks for our refund. We feel that this is their fault and not our fault and they refused to refund the money back sooner than the 8 weeks. So we decided to not use Expedia anymore.

Called to make a booking. The guy took my information placed me on hold and came back with the confirmation of booking. Didn't confirm anything back. Found out he booked my ticket $34 expensive as that was a card fee, if the guy would had confirmed this with me i would have used a different card to avoid the fee, upon disputing that he transferred me to someone else where the girl was no help, placed me on hold and came back advising a Call back in 5 minutes. 2 hours of wait i called them back upon doing a verify check i found out my email address taken down by the initial sales rep was incorrect. After being on the phone for over an hour the guy finally greed to refund $34 back and when i asked him to re-confirm all the flight details i found out that the Name of the Itinerary for myself was incorrect.

They sold me a smoking room. Had confirmation on it. Smoked in room and got charged $250 smoking fee from the hotel. I had confirmation but nobody looked at it. If Expedia is selling smoking rooms they should make sure the hotel know this. I called Expedia as soon as we checkout and they said they would look into it and they never did and never heard back from them. Lesson learned.

Their website initially stated that they would allow me 2 checked baggage 23 kgs each. So I choose Expedia even though other providers were turning out to be cheaper because Expedia was providing me with 46 kgs of checked baggage were as other providers were providing me 30 kgs of baggage. But when I got my itinerary they only gave me 25 kgs and I paid a lot more on expedia tickets then I would have done if I used other providers. When I called them regarding this they were so rude and didn’t accept their mistake even though I had evidence against them.

My wife and I were in Punta Cana, and we made a reservation at the Expedia desk for a one day island trip. Cost about 200 bucks. The next morning we arrived early in the lobby to wait for the bus to pick us up, but it never came. There were numerous tours leaving, people's names were getting called, but not ours. I spoke to the tour guides, the front desk, but we weren't any anybody's list. We waited for an hour but nothing. Later on when the Expedia desk opened we went back to complain and ask for our money back. Of course they accused us of being late to the pick up, and refused to refund us. Ruined our vacation.

I made a purchase of a multi city trip using Expedia, initially I searched at Google Flights and it directed me to Expedia, there I made the payment normally and received email and payment confirmation sms, one day later I received an email from Expedia saying that it was not possible to debit my card, but they debited the day before! I called my bank and they explained that the charge was successful made... Case ID **

We booked a ten day vacation to Hollywood Florida through Expedia. Every detail air, resort, airport transportation and activities. One of the activities we purchased was a dinner show on the River Queen boat. We took an Uber to the show which cost us $38. When we arrived we were informed the cruise had been bought out by United Way over a month prior and Expedia had been notified. The River Queen could not refund us because we booked through a third party. Expedia did not notify us! We had to take a water taxi back to the resort which cost an additional $28.

I am trying to help the family of my brother which had a terrific experience with Emirates (never fly with them or look before the terrific experiences (1/5) on Tripadvirsor), and they bought the tickets on Expedia and the customer service like usual: unefficient and without any power to decide anything. I live in Europe and I was going to Canary islands where Expedia Europe have its HQ and you have to know that Canary Islands has a very attractive fiscal conditions, so it's a fiscal paradise for business companies. So it was really an experience as I didn't know what to expect: just a letter box or a real HQ.

They do nothing for you when you need to cancel. You have to go directly to the airlines even though its less than 24 hrs. If you book multiple airelines, you must call each. I told them it was false advertising and the agent said "YES, IT IS". The web site also timed out while taking my payment.

The hotel management charged us twice for the same stay. I informed them even before our stay that amount was deducted twice but we were assured that it is just for security purpose and extra amount will be returned after completing our stay. After stay we again asked them to return extra amount, but we have not received it yet. Booking was done by the Anurag Chousey and we are your regular customers. But this time, we are really upset by this unprofessional mistake of the hotel management. Kindly look into matter.

Expedia made it extremely difficult for me to make travel arrangements because no one was willing to work with me. I had to cancel my flight to Boston. I was then misinformed that I would need to pay an extra $75 to book a new flight which is stupid because the new flight I want to book is only $75 which is close to the amount of the credit I received for cancelling my flight.

I made a reservation at Highland Lake Resort, for which I was a no show. The policy stated on my booking was that such an incident would result in a 50% payment. I was charged 100%. Expedia would not honor the 50% policy despite providing them with screenshots of the policy and how much I was charged.

Unfortunately I received the call that my sister has passed away. I obviously had to get things in order and fly home asap as I want to be close to our mother as soon as possible. I don't know about most people, but in this situation my mind it starting to prioritize and the flight wasn't really something that worried me that much. Kinda had the expectation that would cost more since it's a same-day international flight. Long story short, the search results went quick, selected the flight and the "we're sorry, that price is no longer available but if you pay $500 more we will give it to you" situation. And that was added to what was already priced accordingly as a same day flight.

Cheating and bad business as they did not full their responsibility and they did not offer anything. I call all their department and all the people I spoke to them they do not able to came up with any solutions.

So I booked a ticket with Expedia and due to sickness I had to cancel it. I called them 48 hours earlier and asked if they cannot refund it, they could provide me with credit or change the day of flight. They cancelled my ticket with no credit or refund. Well I had a medical reason to cancel it with a doctor's note which is a genuine reason. They should have understood it.

Due to a family emergency I had to cancel a hotel reservation at Santa Ana Casino Hotel in Bernallillo, New Mexico within the 24 hour range. Expedia clearly states that if one does have to cancel within that time frame, the reservation is subject to the loss of one night's stay plus taxes. My stay was for two nights, and Expedia refused to honor their stated policy and refund 1/2 my payment. Expedia has nothing to assist me and continues to operate deceptively. Avoid them at all cost!

In February 2019 we booked a flight via Expedia from Sao Paulo to Foz Do Iguacu (211 euros). The Airline was Avianca Brasil. When we arrived at the airport (1th of July) we found out that Avianca Brasil had been bankrupt since months. Expedia never bothered to let us know. On the contrary, they even sent us an email the day before departure to remind us of our flight! Being at the airport with 2 small children and having already booked a hotel in Foz, we were forced to buy new tickets (432 euros). The day after, we received an email from Expedia entitled "How was your flight to Foz?" where we were asked to rate our flight with Avianca Brasil!!

I booked a tour with Expedia. I got told by the tour company that tour was unavailable. I requested a refund and followed up from the tour company and they said they refunded it to Expedia, Expedia has to refund it to me. It's been almost 2 months and I'm still waiting. I am not the first they need to stop with their false advertising.

I am outraged! I reserved a simple hotel room for 2 nights (during the week) in Dallas. No flights were necessary. I purchased the insurance in case I had to cancel, because I have been having medical issues and was not sure if I could make it. With 7 days notification, I called to cancel, and I was told by the Expedia rep that the hotel would need some kind of letter from my doctor in order for me to get a refund. I couldn't believe it! I canceled anyway, and then called the hotel directly and spoke to the General Manager, Peter. He said that it is NOT their policy to require medical proof when a reservation has to be canceled and that they're not the ones that even have my money to refund. He said they don't get payment from Expedia until the day of Check-in, so it is not up to them to approve a refund. He also said it is completely up to Expedia.

Expedia hooked me up to a very cheap hotel. When I arrived in the hotel, I was asked to for my credit card. And I asked if they wanted deposit, I was going to give them cash. The hotel worker told me that they need to keep my credit card with them and would give me in the morning when I leave just in case I smoked something is lost. I left the hotel and called Expedia right away and asked them if they can use money to find me another hotel. They said that I need to make another payment because I agreed that cancellation is not allowed. They literally left me in a position where I had to be compliant with the shady hotel so request for my credit card.

Booked flights through Expedia. Fours hours prior to the flight we received a sms from Expedia telling us that the flight was cancelled. They didn't provide any information or contact details. At the airport we finally got in contact with Expedia and they provided absolutely no assistance WHATSOEVER!!!! Shocking behaviour!!!!

Expedia and Delta would not work with me on changing the flight seven weeks in advance. Hence I lost 326.86 in this transaction. Horrible customer service to a very frequent user of both Expedia and Delta. There is no excuse for this as I was willing to re-book (and not take a refund). You can bet I will NEVER utilize either Delta or Expedia again. This is no way to treat a customer!

I am a member of Expedia, I have used them countless times to book hotel rooms for myself and my children. This past Saturday, myself and my friend had tickets to a hockey game and were very excited to be booking at a apparently well reviewed hotel in Hamilton Ontario. I picked which city I wanted to book in. I put in "Hamilton, Ontario". The first hotel that came up was the Sandman (which I have previously stayed in for a week in Hamilton). I was very happy with the hotel previously, it did it only had 2 rooms left, so I jumped on it and pressed "reserve".

Terrible company. Stay away. Try BookIt.com. You wil be happy! When you get points they will take them away and end up with zero. Bad service, rude and not interested in your well being plus their prices are not as good as other companies. Buyer beware!!!

We booked a jam packed trip to Vegas and stayed at the Luxor for 3 nights 5 months ago. I received a text message from Expedia in August saying that we needed to change our flight home as a West Jet flight was cancelled. That happens and I was ok with that. We arranged the change in flights... After 2.5 hours on the phone. The Expedia rep wanted us to come home on the Saturday instead but that was not going to happen...and then he wanted us to come back on Monday and that was not an option because of work.

I have been trying to book a trip from Expedia since Friday 4th of October. At the payment stage, they give an error saying that an error has occurred with the payment method. There is no chance that my bank rejects this transaction because I spoke with the bank several times, I have a sufficient amount in the account and there is no limit on the amount that I can spend on one day. I also spoke with representatives of your company who do not know anything and cannot help me in any way, although I am sure that your company has the problem, and not my bank.

Location is great. Right next to a local market full of interesting shops. Hotel staff can speak English well. However, I have never been so disrespected by a hotel receptionist in my life. I bought a cheesecake, and brought it back to hotel to share with family. We needed a knife to cut it open, and saw a metal knife in their VIP area. I picked it up, and intended to take it back to the room. A receptionist rushed to stop me, and refused to let me use the knife. Then I asked the receptionist if you have a plastic knife, and he said no. I asked him how I cut the cake. He said no knife. Are you kidding? A hotel does not allow a guest to use its knife. I ended up using dental floss to cut my cheesecake. Is it a cave hotel? Then, to make matters worse, I posted a negative review at Expedia, and Expedia censored my review. Refused to post it despite multiple followups and escalations via Better Business Bureau. Just be careful with this hotel and Expedia review score, in general.

I arrived in Rome Fiumicino airport on Sept 3, 2019 waited in line to pick up a reserved automobile at Fox car rental only to find it that it is supplied by a company called Sicily by car. The waiting period for pick-up was in excess of one and one half hours delay. I paid at the counter as per Expedia's offer. When I later filled up for fuel, I checked the oil and had one liter of oil missing in a small car. I returned the car on Sept. 25, 2019 in proper order and asked the attendant to refund the oil payment of 7.90 Euros. He told me that he was sorry and that there was no supervisor on duty in order to authorize a refund.

Purchased two tickets for relatives and discovered one of the travellers had a passport issue. Tried to cancel well in advance of the flight. No refunds. Have to go to a third party company and wait a month to six weeks for a check, if they deem the claim to be valid. Meanwhile they cloak this with legalese, terms and conditions and someone has my $1350 for something I never used. This is how Expedia and the airlines rip off senior citizens. Don't use this company if your plans go awry as they sure do not look after their customers.

A cautionary tale: My wife and I booked a trip to Lima Peru with Expedia, but my wife had to cancel. I called Expedia and cancelled her trip and changed my itinerary. The agent said that we would get credit for her flight that could be used later. I got an email confirmation of my itinerary change but no email confirmation of her cancellation. When I called Expedia to rebook, they had no record of her cancellation and credit, but instead recorded her as a no show. Be vigilant when using Expedia. I will not be using them again.

Worst. Rep names Johnny. I had 1200 credit and asked for comfort Air Canada ticket. He said it's impossible but my ticket will include baggages and seat. Made me pay extra 416 for changing fee and tax. Ticket was worth 600 and he told me I will lose value. And I don't get confirmation email for another 10 hrs. Found out he booked me a wrong flight. I called back and they gonna do case to see what they can do. Waste of 5 hrs. Never ever ever booking with Expedia. Just book with Hotels.com or airline directly. They scam you. They will just take money and get you lowest value ticket. And the rep Johnny seems like he doesn't know what he is saying.

I’ve been tracking a certain hotel for several weeks and the price has been consistently the same. Today I received an email from Expedia telling me there was a 48 hour sale with member only discounts. I went through the link and saw the advertised price and it was a $20 discount, so I booked it. When I finish checking out I had actually paid more than the price they were advertising BEFORE the sale! What I thought I was paying and what I was actually charged her two very different things. I was on the phone with customer service for over an hour, and there was zero resolution and zero admittance of fault on their part. I have never been more disappointed. I was completely scammed and lied to by a company who I have done repeated business with in the past.

I booked a cruise with them on MSC in February. Their website offered 12 drink vouchers per person. When I got on the ship I was told that promotion was discontinued a year ago. I paid 300 dollars for the upgrade for 5 people. I called Expedia when I got home and was on hold for 3 hours. Finally they told me corporate would make a decision in 72 hours which they did. I was told since they can't go back in time to see what was on their site I wasn't entitled to any compensation. I won't deal with them or their partners again. I was even told on my 3 hour call that this had happened before.

Booked a vacation package through Expedia at Fiesta Americana Coral Beach Cancun, which was advertised as all inclusive on their website. Got the email confirmation which also listed the hotel as all inclusive with some restrictions on food and beverage. Got to Cancun, checked into the hotel, and was told by the manager of the hotel that the resort was not all inclusive. Got back to the states and complained to Expedia. To my surprise Expedia would not take any responsibility for the false advertisement.

My flight was cancelled and when Expedia made the change for a new date, they didn't issue a new ticket number. Korean Airlines didn't have access to my new tickets without it. I spent 89 mins on the phone trying to reach them and have them issue my new ticket number until I finally missed my flight. The airline said I was a No Show, so Expedia asked me to pay for another ticket to reach my destination without being able to guarantee that I would at least get my money back. Now I need to wait for them, God knows for how long, until they investigate if it was indeed an error on their part. Needless to say, I have spend a fortune on phone bills calling them from Japan, and bus fares to and from the airport (6,165JPY). Unacceptable.

Expedia used to be a good travel booking site. No more. They are obsessed with upselling. The receipt and itinerary have become unreadable. And you can count on multiple extra steps as they try to sell a hotel, car, insurance rather than ease of use for both mobile and website. I am giving up my points and have switched. I am trying Trivago for hotels. Let's see how that goes. Still researching a travel site.

Rented a car through Expedia in Nice France. Also took out CDW insurance for $110. Enterprise Rental company had no knowlede that any insurance was taken out so I had to pay $360 for insurance. Requested the $360 back from Expedia and I guess they thought refunding the original $110. was more than enough for the mistake they made. Sooo I'm out of $250 because someone in Expedia car rental dept. did not do their job as they should have.

I booked on Expedia business class airfare from Rome to DC, departing a week later from NY to Paris. After booking my airfare, I pressed the Expedia car rental button and rented a vehicle from Alamo for the week. Turns out Expedia booked the vehicle from DC to be returned to DC, although my departure is obviously from NYC. Alamo charged me $355 for a NYC drop off and Expedia refused to acknowledge their software mistake and stuck me with a $355 Alamo charge for a NYC drop off. Expedia Customer service refused to refund the Alamo drop off fee.