Expedia

I book 25 trips a year on Expedia. At the time of this booking I had 10 pending bookings. I booked a car and realized the dates were wrong, I called about 90 seconds later and they would not do anything.

I have never in my life dealt with such misinformed and lousy customer service reps on the phone. I booked a bargain fare flight on Expedia, but before purchasing I called to confirm the time slot in which my flight would fall because the information on their website is extremely misleading. I was told that I was correct in my understanding of the information, and went ahead and booked the flight. The email I received an hour later contained information completely opposite of what I had called to confirm.

So If I go to a carrier like Virgin Atlantic, I can contact them within 24 hours to make changes or even cancel a booking. I contacted Expedia after 5hrs after making a mistake requiring cancellation, I heard nothing. A weekend passes, now all I hear from Expedia are 'the airline say its non-refundable'. Stance from Virgin Atlantic is that "contract is with Expedia, if you'd have come direct, within 24hours you could have cancelled". Great. Expedia is supposed to HELP, they DID NOT, their inability to respond in a timely manner cost me over 2000 GBP, and 45m of my life on hold. ALWAYS book direct, NEVER EVER will I use Expedia again.

I contacted them 2 weeks prior to cancel a hotel reservation. They said they would contact the hotel and try to get a refund. They told me I would be charged one night cancellation penalty. This was ridiculous for a dump Best Western which was all that was available. Ultimately they never refunded anything. I’ve spent a lot of money with these jerks in the past and they don’t care. What a scam. Don’t even consider calling these idiots.

I really regret and feel bad that I have been a customer with Expedia for more than 4 years! I booked a flight with Royal Jordanian Airlines flight from Riyadh to Amman to Barcelona, on December 13 through Expedia. However, I just got a call from Expedia on December 7th telling me that my flight was cancelled! I told the agent that I paid for a protection plan; does protect me in such of like this situation? The agent told me “Yes sir, we will cancel your flight with Royal Jordanian Airlines and we will book a similar flight for you" (with Turkish airline). I ask the agent a clear question, "Am I going to be the one who is responsible for the extra charges?" The agent said, "No, and we (speaking on behalf of Expedia) will get back to you within less than 24 hours."

They charged me $700, but hotel provided me with $600 bill. When enquired about this to Expedia, they said it is their convenience. Also the Expedia agent misguided me that they are booking room with Kitchen but when go to Hotel, that hotel doesn't have rooms with Kitchen. My trip ended up with very disappointing experience because of Expedia even after spending hours in planning.

Please do your self a favor and book your trips anywhere else! After multiple calls and emails we had to spend 5+ hours on the phone to re-book a flight Expedia was aware we would be unable to make due to the previous flight landing within 45 min. A lot of Indian support people with thick accents and ZERO knowledge. If that's your thing, go ahead and give them a call, otherwise book direct and save yourself a BIG headache.

I am only giving them two stars because I finally did get a refund. I booked a hotel in Addis Ababa through Expedia several months prior to my arrival date. When I got to the hotel, they had no record of my having paid, even though I had my receipt from Expedia. So I had to pay again. Once home, I contacted Expedia by phone, was told they had to contact the hotel. A day or two later I got an email saying they were trying with no success.

We booked our once in a lifetime family trip to Galapagos through Expedia. On the way there, we had multiple transfers, IAH -> Bogota-> Quito -> Galapagos. Unfortunately on the day of departure, my husband realized the Bogota to Quito flight was cancelled (Expedia did not notify us) and had to call Expedia to ask them about this issue. Since Expedia was not aware or did not notify us, we lost a day of hotel and excursion costs (Expensive in Galapagos!). Then, on the return flight, Expedia did not reconfirm one leg of our return flight. I was on the phone with them at the airport for likely an hour and they were no help. We called to get a refund for the tickets we had to rebuy, and they are telling us to file a complaint with the airline company who did not confirm our tickets. We bought through Expedia so expected Expedia to confirm our tickets with the airline company. Worst company we've dealt with and will never book through Expedia again.

I have booked 2 tickets to Lisbon on the telephone in August for our New Year vacation. As instructed on the internet we are to contact the airline by pressing the button to add seats. I could not have any contact at all so I waited 1 day and try again. Then I wrote the Expedia booked date and name for our book tickets and choose my seats. TAP (Portugal Airline) took the payment and issued the seats but somehow when my credit card bill came TAP has taken payment for the 2 tickets and Expedia also took payment for my 2 tickets. I have now 4 tickets with the same name and the same flight/time to Lisbon. I have since then spend 2 months talking to TAP Air and Expedia but Expedia will not help. I have turn to the consumer council in Sweden and they advise me what to do. They also thinks it is Expedia mistake and no one else. But Expedia will not refund me and put all the blame on the customer.

I booked both flight and hotel and had them confirmed. When I went to the airport the booking was canceled and I luckily got on because there was space (had to purchase the ticket then and there). The hotel in Orlando said it had no record of my booking when I landed. DO NOT USE EXPEDIA.COM, they are frauds and have a bunch of noisy foreigners handling their calls, probably for low wages which almost always equals poor service.

We booked a very last minute hotel in St Croix, Club Comanche Hotel. We got there the next day only to be given a room with mold. All the pictures we saw on their site were beautiful. This is far from the truth. The place was a dump. smelled like mold even in the hallways. We went to the desk and told them we could not stay in a hotel with mold. She asked if we wanted another room, we told them that even the hallways smelled and we fear for our health. She said no problem, went over and refunded our resort fee.

Horrific. Booked an apartment in London to take my family, including a 1 year old baby and 3 year old toddler, down for the weekend. Got a confirmation email, paid. Assumed that was that, all sorted. Decent company thought I. Three days before our day of travel, I looked at my confirmation email to check the address and how to check in. It said to contact the apartment in advance to arrange check in, gave a mobile number. I called the number. No answer. Sent texts, used the 'message hotel' facility on the Expedia app. Nothing. The morning before we were due to go, I got a text from the apartment, basically some guy renting his place out on a sub-standard Airbnb, to say that there was actually no availability. There had been an error in 'calendar synchronisation'.

One of our friends got seriously sick one week before traveling and he could not fly according to a doctor's assessment. Expedia refused to refund the amount for this one person. When booked there were 2 baggage included per person. When arriving at the Airport, they told us that this was not the case. For the return flight we then tried to pay online for extra baggage (Which is cheaper), but this was not possible... We contacted Expedia several times for all this problems, but they refused to help or do anything. Worst experience with a travel agency ever.

Made a hotel reservation near the new house we are buying. It was very expensive $750 for 5 days but the only thing available at Xmas time. Ended up being able to move into the house due to the graciousness of the sellers and canceled 30 days out. Rip off. Lost the entire amount. I would recommend Booking.com cause I never had this problem with them and we travel a lot.

When we made the reservations for this hotel "Smart Live Oak Uptown Downtown in Dallas Texas" we were upset and clouded because my mother-in-law passed away, we were flying out from CA to Texas, we didn't realize until a couple days later that we were staying with relatives, the hotel amount was $748.44!!! We contacted Expedia to cancel our hotel reservations. We got an email later, stating they are not going to refund our money! We tried everything to get our money back!!! We are grieving over the death of our mother while trying to get our money back! That is so unfair!!! WARNING. DO NOT MAKE TRAVEL PLANS WITH EXPEDIA AND SMART LIVE OAK UPTOWN DOWNTOWN IN DALLAS TEXAS!!!

I rented a vehicle through Expedia for Cancun, Mexico. According to the car rental in Mexico (Europcar), Expedia knows that their insurance doesn't cover you in Mexico. So I was charged an additional $210, instead of the original amount Expedia had advertised which was the amount of 105.00. My total cost was 315 for renting a car for 4 days. I wouldn't even pay that here (Cal). Expedia advertised the vehicle for $7 a day for 4 days plus ins. Sounds great, right? Expect to pay 3x that amount.

We booked a hotel through Expedia that said it was 27 miles from our location we wanted to visit. When we arrived we found out it was five hours from where we wanted to visit. It was 27 miles if you are a mountain goat and can go over mountains where there is no road. Contacted Expedia, told them about their error on their website and they said they see nothing wrong with their website ad. Sent them pictures of the ad that shows 27 miles away and still the answer came back there was nothing wrong with the information on their website. We had to forfeit two nights in order to stay at our desired destination. They would do nothing to help us. To me this is false advertising.

I booked a hotel through Expedia for future dates of travel the 25-26 a month away and they booked it for the 25-26 of the current month. We called them because we had received a "review your stay" email when we were not scheduled to stay for another month. After many phone calls and emails of them supposedly going back and forth with the hotel for the refund they told us the hotel was not going to refund us and there was nothing they could do. I told them multiple times that this was THEIR error not the hotel's, we booked through Expedia. We will be contesting the charges through our bank and will never go through them again!

I reserved a car for 7 days in December. My granddaughter passed away and we had to go a week earlier than our planned trip. The original reservation was to pick up in New Orleans. Just changing the pick up location to Baton Rouge they wanted to more than double the total price! Ridiculous! I logged in to Travelocity, got a new reservation, added an extra day, paying less than I was going to for the original reservation.

If you prefer to not have your already very expensive flight itinerary to South America (Bos, MA -> BH, Brazil) that have been reserved and paid for adjusted less than a month in advance of your trip with 3 impressively lacking and less-than-ideal options provided for you to choose from, which for me included: 1. extending your layover by 4 hours on the 3rd leg of your trip so that your total traveling time exceeds 24 hours, 2. sleeping at the airport overnight and catching a flight the next morning and guaranteeing you will have spent 36+ hours flying and/or waiting for flights.

Detailed info below, but to summarize: We cancelled hotel 19 DAYS in advance. Expedia didn't inform the hotel. The hotel charged us. Expedia won’t do anything to make it right. We booked a hotel room through Expedia. Unable to make the trip, we logged into Expedia and cancelled the hotel 19 DAYS IN ADVANCE (much more than the required 24 hours). Expedia failed to relay our cancellation to the hotel and we were charged for the room. After several phone calls and detailed emails - where we included a copy of our CANCELLATION CONFIRMATION FROM EXPEDIA - Expedia says there's nothing they can do. The hotel is in their right to keep our deposit because they were not notified of the cancellation. Expedia refuses to even give us a credit to use towards another reservation in the future. Hugely disappointed. You may want to seriously consider another travel site for your bookings.

I bought a ticket through Expedia.com as they advertise the 24 hours cancellation policy, that it is also part of the aviation regulations in the USA. Before the 24 hour I tried to cancel the flight but the website didn't allow me. I called them to cancel but they said that they can't cancel because they have a different arrangement with Air Asia. And they derived me to them (as if it was not their problem anymore). And of course Air Asia also said that once it is booked no refunds are possible. I bought the ticket through Expedia so I believe that they should honor their free 24 hour cancellation policy. And if they can't have it with some airlines, they should not work with them or at least specify them very clearly while people are making the booking so they don't end up losing their money for nothing. Expedia I believe it is not ethically performing businesses.

Booked a flight on Expedia and bought the travel protection plan. Had a change in plans so I called Expedia to cancel the flight and they told me I couldn't. They said the protection plan didn't apply to this flight. Are you kidding me. As far as I'm concerned that is fraud. Cost me $153.00 but I will get the last laugh. Canceled my credit card and will never buy anything from them again.

My flight was canceled and they did not cancel my reservation at the hotel and so far they have not pronounced on returning my money. It's not my fault the flight was canceled, they have to return my money because it was a high amount, I send a message and the ex-post does not respond.

I had to pay for another ticket with the correct name. I lost $376.40. I will never use Expedia again. All this money wasted and I was on the phone for hours and Expedia could not finish the new purchase and I had to go online and repurchase. So ridiculous.

I will never book on Expedia again. After using it for years, I realize it doesn't make any sense not to deal directly with the airlines. You spend loads of time on hold for anything you need while they go to the airlines. You might as well do it directly. Very frustrating and a complete waste of time.

Book with a price of 16 per night for a hotel room but when they did a fare calculation, they put it as 21 per night. Super secretive with their pricing mechanism and a lot of click bait. Watch out before paying the final price as they have tons of hidden fees.

Please save yourself time and money, DO NOT use this website for your travel needs. I booked a flight for my senior citizen mother, bought insurance on the flight because she does have some health issues. Unfortunately she became ill and I had to cancel the flight, I was told that the insurance didn't cover the flight. First why would Expedia sell insurance on flights that are not covered. This is fraud! Why would I pay money for a service that I could not use. They need to be held accountable and put out of business. They should be sued for scamming people out of money.

I'm done with this company and so should you. The worst customer service I have received from any company and my complaint was escalated to their corporate office. They say you can cancel tickets with 24 hours on their website but you can't. They mislead me as the airline name listed on their website for the expensive tickets I bought were actually with another low cost carrier (I paid twice as much to buy the same budget tickets covered by another airline name). I spend 5 hours on the phone over two days talking to different people, supervisors and their corporate managers and they would not cancel the flights.