Expedia Reviews

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About Expedia

Expedia runs a global travel booking digital site. Consumers can book flights, hotels, car rentals and vacation packages. Founded in 1996, Expedia brings together advanced search tools and user reviews to simplify travel planning. It also offers personalized itineraries.

Pros
  • User-friendly booking process
  • Affordable pricing options
Cons
  • Long wait times for support
  • Inconsistent information from staff

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Expedia Reviews

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    How do I know I can trust these reviews about Expedia?
    • 4,675,583 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Price

    Reviewed June 12, 2025

    I checked my travel package to Banff. I booked a month ago and it dropped in price by $820.00. Called Expedia Packages. They can only help with hotel cancellation. They do not offer price guarantee. Do not book through Expedia packages as this is a rip off. You think that you are planning one stop package but turns out if you have to cancel (purchased cancellation fee for over $300) on your own with each individual airlines. If you get the approval from 3rd party cancellation fee, that is. Never again, I will make sure to tell all my friends this is how they get you...not cool.

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    Customer ServicePriceStaff

    Reviewed June 11, 2025

    Do NOT book anything with Expedia.com! This is not a trustworthy company! In 2024, I booked a JetBlue flight with them and on the day of the trip, JetBlue canceled the flight due to weather. Expedia.com didn't want to give me refund but gave me a credit voucher of $163 that expires 8/3/25. They want to charge me $100 fee to use my credit of $163 and I must finished traveling by 8/3/25! They said it is JetBlue policies! I called up JetBlue and they said that is not true. JetBlue pointed me to their public website that clearly states that I can travel ANY TIME up to a year as long as I book the flight by 8/3/25 and there is NO FEE to use my credit of $163.

    I told Expedia.com representative what JetBlue said and suddenly, there is no fee! They still insisted that I must travel by 8/3/25. So, I gave them a June travel date and they pretend to help me book a flight using my credit but, put me on hold and then hang up on me! I called 3 times...spoke to 3 different representatives (Amanda, Nicola, and May)...all with Indian accents. All sounded very nice but, at the end, the phone call is hung up. No one calls me back even though at the beginning of the call, they ask for my phone # so that they can call me back if we get disconnected! I called it bad luck to use this company and a loss of $163. NEVER again will I deal with this company. Be WARNED. DON'T do business with this company!

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      Customer Service

      Reviewed June 11, 2025

      The words customer service are not part of their vernacular if there is an issue. After five phone conversations, the issue remains unresolved. They had no issue charging my card; however, are completely unable to find any such reservation; therefore, continue to hold the charge on my card.

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      Customer Service

      Reviewed June 10, 2025

      I contacted Expedia for help with a hotel cancellation. I spoke to three different agents about this. The second agent told me they would refund me for the cancellation, which the hotel had authorized. I made this cancellation 20 minutes after I booked it, and they told me they couldn't do it. I called the hotel, and they told me Expedia was responsible for the charge, not them. Ultimately, neither the hotel nor Expedia could help me with the reimbursement, and I lost my money. I'm not sure I'll use Expedia again.

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      Customer ServiceStaff

      Reviewed June 8, 2025

      I’m leaving a one star review because I couldn’t leave a zero star review. We used Expedia to book a two person all inclusive package but somewhere along their booking process, it got switched to an all inclusive for one and only flights for the other - despite being charged for two all inclusive packages. Expedia wouldn’t help claiming we’d wanted that. In what world does it happen that people pay for an all inclusive when they just want a flight? The hotel couldn’t do anything because Expedia hadn’t paid them for two people. It was a terrible experience as we tried Expedia and couldn’t talk to a person and when we did were told different messages and bounced from one person to the next. This all occurred while we were on vacation over two or three days. We finally ended up paying for the second person and enjoying our vacation despite Expedia. They are terrible. Never use them.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 8, 2025

      We booked through Expedia a day trip to Bahamas on April 2nd with hotel pick up. Nikolaos **, awful stressful experience, we never picked up from our hotel as we paid extra for, the departure was delayed for 4 hours no communication from the agent there, we just sat on the street for 4 hours, awful experience, when we complained to Expedia no help. Long time we waited to support with a negative response.

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      Sales & Marketing

      Reviewed June 8, 2025

      I booked a full size suv from them and because they are a 3rd party the car agency gave me a mid-size suv. Expedia would help at all. I can't ever use expedia again. They were no help with the bait and switch ace car rental.

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      Verified purchase

      Reviewed June 8, 2025

      I booked a hotel thru Expedia to stay 1 night at 676.01 to see Billy Joel and Stevie Nicks concert for my wife's birthday present. The concert was canceled because Billy Joel had health issues. Expedia wouldn't reimbursed my stay. Beware of Expedia!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 8, 2025

      It was supposed to be a wonderful graduation for my nephew as well all went to Baltimore to celebrate. Upon arrival to the hotel listed on Expedia as being 4.5 stars, we found a subpar hotel with very poor customer service, roaches, a non-operational pool, and no breakfast which we had paid for through Expedia. When we contacted the corporate office of the hotel, we were told we would be contacted within 48 hours. 3 days later we still had not received any response of our concerns from the hotel. The entire time we were there, breakfast was not provided except for a cleaning lady who was asked to cook and handed me some half-cooked bacon with her hand! Yes, you heard that correctly...her gloved hand, not a plate, not tongs. Upon reaching out to the hotel, we were told there was nothing they could do for us because it was prepaid on Expedia. Between the two rooms we paid more than $1500 for a 4 night stay. When I say I will NEVER use Expedia or trust their reviews again. I mean that literally. This experience turned a time of anticipation and joy into a stressful and uncomfortable time.

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      Price

      Reviewed June 7, 2025

      Booked June 3rd through Expedia for a June 5th check-in. Prepaid $1220 through expedia and mistakenly charged $833 at time of check-in. Property reversed the $833 charge so no problem there. But what is up with an almost 50% mark-up from Expedia? I understand that prices fluctuate, but this is ridiculous.

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      Expedia author review by ConsumerAffairs Research Team

      Founded in 1996, Expedia is one of the oldest online travel companies. It was created by a team at Microsoft.

      • Hotel price guarantee: Expedia will not only match lower offers but also give customers $50 for finding cheaper rates.

      • Expedia+points: Purchases earn travelers points that they can exchange for discounts.

      • +VIP Access: +VIP Access members get free amenities and services at select hotels.

      • Visitor guides: Expedia provides visitor guides to help vacationers find interesting things in their destination cities.

      • Mobile deals: The Expedia mobile app gives users access to exclusive deals.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Expedia Company Information

      Company Name:
      Expedia
      Year Founded:
      1996
      Address:
      333 108th Ave.
      City:
      NE Bellevue
      State/Province:
      WA
      Postal Code:
      98004
      Country:
      United States
      Website:
      www.expedia.com