Expedia

I made flight reservations which I needed to change. The $66 travel insurance proved worthless. Expedia sent me cancellation email saying to call them when I rebooked the flight. When I did they told me that I had to make the new reservation through them on the phone. I demanded to speak to a supervisor. After almost an hour he canceled the flight, rebooked me and says that the refund (after the huge American Air change fee) will be issued. Expedia is dishonest and incompetent. Their partner in crime Travelguard is equally as dishonest.

We had 3 nights booked at a hotel and needed to cancel last minute due to airline delays. We contacted the hotel and Expedia. We fully expected to have to pay 1 night as we cancelled with less than the 24 hour deadline. However their policy is they would only charge one night. We attempted with calls and emails and they kept giving us new reasons or new requests for information. They finally said it was too long since the date and then that they couldn't find the reservation.

In July 2018 I booked a vacation package that included my flight, hotel, and shuttle for Iceland. I recently called Icelandair to upgrade my seat and was advise that my flight was canceled and there was no other way to my trip at that time. My hotel cost me $356 C and the hotel will not refund Expedia. I informed Expedia that they should be refunding my hotel as I book multiple trips with them throughout the year. Expedia recused and advised me they would not be doing anything for me. I spoke to a supervisor who told me the same thing. It’s extremely unfortunate that Expedia is not ensuring my refund and the trip they booked got canceled making it impossible for me to get to. I am extremely disappointed in their response and the way I was treated. I will never book through them again or recommend anyone book through them.

I book a flight that says All Nippon airways operated by United Airline, I called Expedia to verify which airplane is flying me to my destination. They said it’s ANA so I booked the flight. After my 24 hours window is over I called ANA to check on the seats and the person tells me that I book a flight but it’s United Airline that’s flying me, lesson learned, call ANA first to verify before booking. Don’t even ask Expedia, they are clueless!?

Expedia does not respect customers or their concerns. In the past I recommended Expedia to friends, family and other acquaintances. Never again. I learned the hard way that Expedia does not respect customers or their concerns. I booked a hotel with Expedia. When I booked it read I had to Sept 13 to cancel. Due to weather forecast predicting a major storm/hurricane travel to the hotel would not be feasible. I called the hotel and was told Expedia charged my credit card and only Expedia could refund my money. I called on Sept 9th and was told it was not refundable. Finally, I spoke to someone in charge "manager" or "supervisor". This person said they would check the booking site. He said there was an option that said cancellations needed to be made by Sept. 13th, however, I do not choose the option. I truly believe I would not be stupid enough to select a non-refundable option.

Scheduled a stay for Sep 20th at the Westgate in Vegas. Receive an email from Expedia saying all is set and my room is booked. Arrive and then find out there's an additional charge of $85. Expedia discloses this further down in the confirmation page however, these types of things should be disclosed up front before any payments are accepted. Would never have used Expedia and will never recommend their service had I known this was their practices.

The trip insurance is a scam. They advertise it by saying something like "we understand your plans may change. To insure against losing your money you should buy trip insurance." Well it turns out that the insurance doesn't cover anything other than sickness, injury or death of the insured. I was trying to evacuate for Hurricane Florence and I needed to change my destination based on the projected location of where it would hit. They didn't cover me changing my plans for a hurricane?

We had multiple problems with the on-line reservation process. First, after looking for multiple options on flights and then selecting ones we thought were for our dates, the travel dates reset to one week earlier. When we caught this travel date error after purchase, we then tried to use Expedia's 24-hr full refund cancellation policy. In the past it was very straightforward, make one request to cancel your itinerary and the entire reservation gets canceled. BUT, when Expedia books you on two different carriers to get the "lowest price", you must scroll through the 6-page email to cancel ALL of the individual flights. SO, long story short. Expedia canceled half of my itinerary when requested and unknown to me kept the second half active, charging me for the return flight that will never be used. A human agent would not have made that error. Their third tier customer service level hid behind the small print and refused to help.

I scheduled a trip on the "Spirit of Washington Cruises" for four people and for the first time ever selected Expedia for payment. Instructions by the Cruise Line were to call 2 weeks prior to departure to verify our attendance, and when I did they informed me they had cancelled our cruise as the "ship was out for maintenance". Since then I have called Expedia 2 times and finally understand that the $216.00 that was charged to my credit card is theirs. To call an attorney, to write a letter, would exceed my loss and I'm sure that's true in most cases and they count on that. What agency oversees crooks like these?

I have booked with Expedia multiple times and have never had any issue that is until now. I wish we never booked with Expedia and booked directly through the airline. We booked flights for our grandparent’s 60th anniversary and we paid the extra fee for trip insurance just in case we had to change our flights. Only thing we are trying to do is change our flights to one extra day so they can enjoy themselves as they are in their late 80’s. We have been told by Expedia that there is nothing they can do on their end and we need to deal with WestJet directly, once we call WestJet they informed me that they are unable to make any changes and that I need to deal with Expedia.

Reserved room and changed payment method. Now they charged twice for the same room, same night and was double charged. They refuse to refund the overcharge. Have hotel receipts for proof. Stay clear. Not the first time I had problems with them. Also once with airlines flight.

Wouldn't even rate Expedia 1 whole star. What an absolute nightmare trying to book a holiday. Doubled payments coming out, and NO answers from Expedia. So clueless and still trying to get my doubled charge back. It should not be this hard. WHAT THE **!!! DO NOT USE EXPEDIA.

After booking a car for a trip in Ireland through Expedia, I took out the auto insurance that they offered at what seemed to be a very good price. When I picked up the car in Ireland, they explained how complicated it would be to get reimbursement from Expedia, so I tried to cancel the policy with them. I tried through both email (something VERY difficult to find on Expedia's website, but it is there if you want a written record of their poor service) and by phone. I never got my money back and never got a proper explanation. Just a note that my claim had been rejected and a "Thank You for your business."

Horrible help!!! Runaround for hours until you give up!!! You lose they win!!! Do you really think these telemarketers from El Salvador have the power to give you (US CITIZENS) a refund or the use of your voucher??? Absolutely not. I visualized them all laughing in their office as they put you on hold and then hand the phone over to a supervisor?

I booked a flight through Expedia hoping to make a 2nd honeymoon trip for myself and my husband. After a couple weeks, we received an email stating that the times we had selected were no longer available and had to choose another. Granted, the times were not that different but having to drive 2 hours to the airport, it was kind of a big deal. I called and confirmed that we would do it, but immediately after hanging up and talking to my husband, we agreed that we could not do it with trying to juggle my son's schedule that we had worked out with friends. I call them back within 10 minutes and told them our decision. I had also taken out insurance just in case this might happen. I also suffer from anxiety and with the changes, I just could not do it.

We booked Furnace Hill Lodge in Sheffield through Expedia for the weekend that our daughter was due to start University. We booked this one month before Freshers week as we knew that Sheffield was going to be busy and we wanted somewhere near to the Uni village so that we could look around the area. We also wanted a self catering apartment so that we could relax and have breakfast together before moving our daughter into her accommodation. The email from Expedia stated that no further confirmation was needed. However, we emailed Furnace Lodge 2 days before to check booking and inquire about check in details. We had no reply so phoned a day before we were due. The Lodge could not find us on their system and said they would call back but as time was of the essence, after 2 hours we called again.

I have had numerous negative encounters with Expedia over the years. I am a gold member and I have been actively using Expedia, However every time I have an issue it’s the most complicated process dealing with Expedia's customer service. Expedia will not help you resolve anything. What is worse is that if you booked via Expedia airlines and hotels will not talk to you and you are forced with the tragedy that is Expedia customer care.

Horrible customer service. I purchased a plane ticket in January and was told I could cancel at any time with no hassle. I purchased an additional insurance for $35 and the lady on the phone from Expedia told me "that's only for if your family member dies". So, I paid $35 just in case somebody dies. Not what I was told at point of purchase. I will never use Expedia again and make sure my friends and family do not either. So now I am out $300+ and they refuse to do anything for me, even a flight credit.

I was using Expedia to book flights and hotels for my colleagues who travel frequently for business. I prepaid a hotel stay which later had to be canceled due to a client changing a scheduled out of town meeting. I called Expedia and was told the hotel would not refund the stay but I later confirmed with the hotel that they would refund and it was Expedia not being honest. I have since seen similar experiences posted on this review site from other customers who experienced the same thing. I also tried to change a flight and use a credit provided by Expedia and waited on hold over 1.5 hours to complete the transaction and then did not receive an email confirmation as promised. I called back and incurred a further hour on the phone with customer service. I will deal directly with the airlines and hotels going forward and would never use Expedia again. They are not honest about their policies and the wait times are ridiculous.

This app is not worthy of one star. It is the worst of the worst, of the worst. Also, this is the first time I’ve felt compelled to write a bad review. I’ve been traveling through Asia and not once have my hotel reservations been seamless. The first night — okay people make mistakes... our reservation wasn’t in the system. The person who had to resolve the issue for us was the hotel’s manager, not Expedia, who after seeing us making a scene past midnight, decided to contact a completely different hotel in order to place us in there since even though we had reserved the rooms and had already paid for them — they were not available. Reminds me of that one episode of Seinfeld and the rental car... only I’m not laughing but crying!

I booked two refundable rooms through Expedia. When our dates changed and I tried to increase the dates from one to two days and the hotel could not accommodate us I canceled both rooms. Expedia would only refund for one room. I was told the hotel would not refund the second room. After calling the hotel I called back Expedia, told them, in fact, it was them that refused to return payment. Their response was, "too bad." I will never use this company again as this is not the first time we have had issues with them.

For one week I have been in contact with the representatives at Expedia - listed below. For the majority of the phone calls I have been on hold. All I want to do is change my flights as we cannot take our flights that are booked any longer. Each time I have spoken with a representative I have been given different information regarding the booking. I have had to repeat myself over and over as there hasn't seemed to be any record of my previous conversations. I contacted the airline directly to change my flights but was told I would be unable to do so as Expedia made the booking and therefore had to change it for me.

I purchased tour through Expedia.com that was provided by City Wonders, paying $194. Even though we arrived 20 minutes prior the begging time, we were not able to locate meeting point of the tour that they decided to place at the Metro station of the busy city! We ran around like idiots with no luck. After missing the tour, I contacted City Wonders directly attempting to get a refund for services that I did not receive; however, their customer service was so rude and not cooperative that I decided to contact Expedia. At first, they pretended to cooperate but 3 days later I realized they were wasting my time when they finally advised there was nothing they could do.

I booked a hotel stay in Iceland thru Expedia. The cost was $2241 US, billed to my credit card. When I checked out of the hotel, I asked for a receipt and I got one from the hotel showing the total room cost of $1697. The hotel billed $1697 and Expedia paid that amount to the Sand Hotel. I paid $ 2241, a 25% higher rate than the hotel would have charged me had I booked directly. I called the hotel manager who intervened on my behalf but Expedia would not listen to him. I called Expedia and emailed them with all the paperwork and they told me that I because I agreed to the rate when I paid it, there is nothing they can do. Dealing with them was very difficult since Expedia outsources and I had a great deal of difficulty understanding the English of the people at Expedia. The manager at Expedia was rude and shouted at me and then hung up.

www.expedia.com be aware. Show prices as $** but this US$. Make a mistake in any country other than USA you will get a rude shock. No way on website to change currency. A rip off. And so easily for Expedia to fix. Expedia has the money and trying deal with Expedia through customer support message service you will believe you are dealing with robots. Could not recommend Expedia for any type of booking.

Booked trip through Expedia to Ireland from the US. Purchased extra car insurance, arrive to get rental, they say insurance is no good. Well I could use it but had to leave a $2000 cash deposit for car as they don't recognize insurance. Paid an additional $450 through car rental company, got back to US, read the EXPEDIA insurance "fine print" and it even says many rental places won't take their insurance, so DO NOT BUY THEIR INSURANCE. IT IS JUST A PROFIT CENTER WITH NO VALUE TO CONSUMER, should be investigated.

I booked a flight on July 30th for September 23rd through September 27th. I purchased the insurance policy to cover any unforeseen circumstances that may arise. Unfortunately, something came up with the family I was supposed to visit. I contacted Expedia who just rambled off the insurance policy to me and provided me with Travel Guard's phone number. I called Travel Guard and they pushed me off to AON, a third party vendor who deals with claims. I called AON who told me my options were to either cancel my flight and take a chance on having my claims report approved or follow through with my flight. So I either fly and impose on the family that I'm supposed to visit as they go through a difficult time or I lose out on the money.

I booked a hotel stay for the Aug 11 & 12 on Aug 10 at 4:30 pm. When I arrived at the hotel the next day, they showed my reservation for Aug 10 only. I paid the hotel direct for my two day stay. Contacted Expedia about the error and refund, and they said nothing could be done. They refused to refund my money. Will never use their services again. Buyer beware!

In February, of this year, I was in Barcelona and booked my stay via Expedia. Due to a glitch on the website my payment went through but I got no reservation confirmation which resulted in me booking again and a 2nd payment being taken off my PayPal. After NUMEROUS emails and Expedia actually agreeing to refund me, I'm STILL, 7 months later, waiting for my 233 Pounds. Of course, I've been following up in writing but Expedia Travel Support doesn't even have the decency of responding anymore. I won't be using EXPEDIA again nor will I ever with a good heart be able to recommend them. I think I've been patient enough.

I spent 2h40' yesterday on the phone with Sofi. Today another 1h37' with Cindy trying to change this flight. They told me that part of the first leg had not been taken. I sent the boarding passes showing all flights were taken. Sofi asked me to wait for 24h for Iberia's authorization and somebody from Expedia would call me. Nobody called. I called and spoke with Cindy.