Expedia Reviews

I checked my travel package to Banff. I booked a month ago and it dropped in price by $820.00. Called Expedia Packages. They can only help with hotel cancellation. They do not offer price guarantee. Do not book through Expedia packages as this is a rip off. You think that you are planning one stop package but turns out if you have to cancel (purchased cancellation fee for over $300) on your own with each individual airlines. If you get the approval from 3rd party cancellation fee, that is. Never again, I will make sure to tell all my friends this is how they get you...not cool.

Do NOT book anything with Expedia.com! This is not a trustworthy company! In 2024, I booked a JetBlue flight with them and on the day of the trip, JetBlue canceled the flight due to weather. Expedia.com didn't want to give me refund but gave me a credit voucher of $163 that expires 8/3/25. They want to charge me $100 fee to use my credit of $163 and I must finished traveling by 8/3/25! They said it is JetBlue policies! I called up JetBlue and they said that is not true. JetBlue pointed me to their public website that clearly states that I can travel ANY TIME up to a year as long as I book the flight by 8/3/25 and there is NO FEE to use my credit of $163.

The words customer service are not part of their vernacular if there is an issue. After five phone conversations, the issue remains unresolved. They had no issue charging my card; however, are completely unable to find any such reservation; therefore, continue to hold the charge on my card.

I contacted Expedia for help with a hotel cancellation. I spoke to three different agents about this. The second agent told me they would refund me for the cancellation, which the hotel had authorized. I made this cancellation 20 minutes after I booked it, and they told me they couldn't do it. I called the hotel, and they told me Expedia was responsible for the charge, not them. Ultimately, neither the hotel nor Expedia could help me with the reimbursement, and I lost my money. I'm not sure I'll use Expedia again.

I’m leaving a one star review because I couldn’t leave a zero star review. We used Expedia to book a two person all inclusive package but somewhere along their booking process, it got switched to an all inclusive for one and only flights for the other - despite being charged for two all inclusive packages. Expedia wouldn’t help claiming we’d wanted that. In what world does it happen that people pay for an all inclusive when they just want a flight? The hotel couldn’t do anything because Expedia hadn’t paid them for two people. It was a terrible experience as we tried Expedia and couldn’t talk to a person and when we did were told different messages and bounced from one person to the next. This all occurred while we were on vacation over two or three days. We finally ended up paying for the second person and enjoying our vacation despite Expedia. They are terrible. Never use them.

We booked through Expedia a day trip to Bahamas on April 2nd with hotel pick up. Nikolaos **, awful stressful experience, we never picked up from our hotel as we paid extra for, the departure was delayed for 4 hours no communication from the agent there, we just sat on the street for 4 hours, awful experience, when we complained to Expedia no help. Long time we waited to support with a negative response.

I booked a full size suv from them and because they are a 3rd party the car agency gave me a mid-size suv. Expedia would help at all. I can't ever use expedia again. They were no help with the bait and switch ace car rental.

I booked a hotel thru Expedia to stay 1 night at 676.01 to see Billy Joel and Stevie Nicks concert for my wife's birthday present. The concert was canceled because Billy Joel had health issues. Expedia wouldn't reimbursed my stay. Beware of Expedia!

It was supposed to be a wonderful graduation for my nephew as well all went to Baltimore to celebrate. Upon arrival to the hotel listed on Expedia as being 4.5 stars, we found a subpar hotel with very poor customer service, roaches, a non-operational pool, and no breakfast which we had paid for through Expedia. When we contacted the corporate office of the hotel, we were told we would be contacted within 48 hours. 3 days later we still had not received any response of our concerns from the hotel. The entire time we were there, breakfast was not provided except for a cleaning lady who was asked to cook and handed me some half-cooked bacon with her hand! Yes, you heard that correctly...her gloved hand, not a plate, not tongs. Upon reaching out to the hotel, we were told there was nothing they could do for us because it was prepaid on Expedia. Between the two rooms we paid more than $1500 for a 4 night stay. When I say I will NEVER use Expedia or trust their reviews again. I mean that literally. This experience turned a time of anticipation and joy into a stressful and uncomfortable time.

Booked June 3rd through Expedia for a June 5th check-in. Prepaid $1220 through expedia and mistakenly charged $833 at time of check-in. Property reversed the $833 charge so no problem there. But what is up with an almost 50% mark-up from Expedia? I understand that prices fluctuate, but this is ridiculous.