1.0/5 (191 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: June 3, 2023

I PURCHASED A CAR RENTAL FOR THE DATES JULY 19-22-2023. THE SITE CHANGED the dates to June 4th to eternity. I called Hertz, they said they can change the pickup date just contact Expedia. I was not to hang up until they contacted Hertz. After 2 hrs online and on the phone, they said they had to forward the issue to their specialist claiming there was a problem with the rental. They would contact me within 24-48 hrs. I gave them a week. No calls so I contacted the support online and they confirmed all of my info and that I was not canceling just changing the pickup date. They would get back to me in a few more days. It is now the day before the pickup and Expedia never called and now I have to pay for two separate rentals.

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Verified Reviewer
Original review: May 31, 2023

Booked a flight through Expedia. Philippine Airlines changed the flight to cause me a 34 hour layover. Received email saying I can change or cancel. Cancelled through Expedia agent. Contacted them weekly to ask about refund and they have same reply. “We are a third party and must work with the airline. Please be patient.” This experience has been a nightmare. Will never book flights through Expedia again. Stay away!!!

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    Verified Reviewer
    Original review: May 24, 2023

    I have been booking hotel rooms for the last 8 months straight using Expedia & for the first couple months they always gave me options with 10%-20% off but the longer I used them those deals disappeared & became obsolete. Blaming the hotel for the prices & fluctuating prices. In the beginning I was able to get the room with a discount for total of $81 during the week. & $93 on weekends. After 2-3 months the pricing kept going up. Now they often charge $91-$103 weeknights & 114-$124 weekends and quite a few times the hotel didn't receive the booking & Expedia wanted to take 7-10 days to refund my $.

    They are the type of company that gives you deals in the beginning to get your business locked in then they slowly up the rates gouging every penny out of you for every booking thinking that the convenience & know how of using them will cause you to continue using them which clearly worked with me for a while but I've had enough. You would think they would take care of & give discounts to people that have spent over $24,000+ in 8 months of booking rooms daily with them but nope.. So keep trying to put this on the hotel Expedia. It's not the hotel/s' it's your lack of willingness to provide discounted % rates as you do/did in the beginning that's the problem.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 23, 2023

    Don't ever use Expedia, they will rip you off! Used Expedia for a hotel reservation. Driving from DC to Boston we got to the hotel late at night only to find out they will not honor the reservation. Had to get another hotel late at night and pay for. No refund was ever sent to us. We got ripped off, don't waste your money, otherwise take the chance.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 22, 2023

    I had a two night stay at the Hampton Inn East Hartford. I first called the Hampton Inn up and they stated I had to go to Expedia to make the changes. I called Expedia up and they stated they could not make the changes even though the website stated changes could be made. That being said, my wife and I decided to stay the second night. On the morning of 'first night I got a call from the front desk when we would be leaving that day. I told the receptionist we had a two night stay. She stated that I had canceled the second night and I had to check out that day. I called Expedia and they stated I could not get the second night refund!! The Hampton Inn stated it was Expedia' fault and when I called Expedia they stated it was the Hampton Inn's fault. Bottom line, both parties would not assume fault on what had happened. I will never use Expedia or the Hampton Inn again.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 18, 2023

    I rent a car through Expedia.com for 4 days to Colorado and they charge 21 dollar a day and 12 dollar for car insurance, when we arrive at the rental car office Nu Car Rentals-Den 18121 E 81st Ave Commerce city, CO 80022 they charge me again for car rental, car insurance, fees for who now what! Like Tx not even know what it was $47.96 SLI $59.64. Long story short we end up paying at the car rental 385.13+$300 dollar fee returnable when we bring the car back! So we end up paying for the 4 day car rental 285.00 + the 148.13 to Expedia! That’s a total of $433.13! For 4 day car rental!

    They both companies a thief’s and the Nu car rentals told me to call back Expedia to get my money back from them because I have to pay them so my money that I pay true Expedia get lost. They say the car rental need to return my money and Expedia said no the car rental need to refund my money! And they keep me back & forth with both companies but no one is responsible so no one seem to care about my money! So both companies are THIEVES. I been sending E-mails and calling them and all they say, "Sorry we can’t refund your money back?"

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    Verified Reviewer
    Original review: May 16, 2023

    I booked a hotel online with these people for a specific date, when everything looked good in the review process of my reservation, I submitted the booking, only to get a confirmation email, from Expedia, for a different date, then the one I originally picked, I contacted them right away, and they said they would have to get in touch with the hotel, to get the date changed, then they said, the person who can change the date was out, he wouldn't be back until the next day, so I waited, the next day came, and Expedia, said the hotel couldn't change the date, I knew they were lying!! I lost $175.00 because of them crooks. I highly recommend staying away from them!!

    3 people found this review helpful
    Verified Reviewer
    Original review: May 16, 2023

    Dear Expedia Customer Service Team, I am absolutely livid and outraged by the utterly appalling service that I have received from your company with regards to my recent flight bookings. The incompetence and deception that I have experienced have caused me immense frustration and inconvenience for my trip from Vancouver to Albany on April 19 and then April 23 from Boston back to Vancouver.

    I originally booked my flight to depart from Vancouver to Albany via San Francisco then Newark on April 19 (UA 2423 -> UA 2097 -> UA 3599). My initial return trip on April 23 was booked to depart from Boston to Vancouver via Montreal (AC 8607 and then AC 311). I purposely chose this specific flight even though there was another flight that the transit via Toronto was cheaper because I wanted the layover time to be shorter and therefore would allow me to return to Vancouver at an earlier time.

    On April 7, a few days after I had initially booked my ticket, I decided to pay extra to change my flight from Vancouver to Albany via Seattle (UA 8241 -> UA 1467). I was reassured by Expedia customer service that the new flight only has one stop in Seattle, and the email confirmation issued by UA through Expedia stated as much. Let me start with the first incident. I originally booked my flight to depart from Vancouver to Albany via San Francisco then Newark on April 19. However, when I decided to pay extra to change my flight from Vancouver to Albany via Seattle, I was assured by Expedia customer service that the new flight only has one stop in Seattle. Yet, I found out 20 hours before my departure that my flight from Vancouver to Albany was not a one-stop journey, but rather, a two-stop journey with layovers in Seattle and Chicago.

    This is completely outrageous and unacceptable as I paid extra to eliminate travel time and reduce the number of stops in my journey. What was the point of paying extra for a flight that made absolutely no difference to my objective of minimizing travel time and stops in my journey? I had to spend 5 hours on the phone that day talking (and mostly waiting) to Expedia and UA to get on an alternate flight transiting via Newark to get to Albany. As if that wasn't enough, I then received a notification from UA/Expedia informing me that my return flight from Boston to Vancouver had been cancelled. I was rebooked on a flight that I intentionally did not choose due to the longer wait time.

    Despite this inconvenience, I was told that I could not be refunded the difference, which is completely unacceptable. What was most infuriating was that when I was waiting for my flight from Boston to depart for Toronto, I saw the very flight that I was supposed to be on but was informed that it had been “cancelled”, was actually boarding for Montreal at the very gate next to my flight. I then went on to check on the status of the flight from Montreal to Vancouver AC 311 on the Vancouver Airport arrival information website (my original flight that was supposedly cancelled, according to UA), and that flight was also running and was scheduled to arrive at Vancouver on time! The only difference was the flight number changing from AC 8601 to AC 8607 between Boston to Montreal, while the departure and arrival times stayed the same, and everything on flight AC 311 remained the same.

    This is a clear case of deception and betrayal of trust. I cannot believe that I have received such terrible service from a company that I trusted to provide a smooth and efficient booking process. This is the first time in all my years of travelling that I have experienced such a horrible experience, and I am beyond upset and frustrated with the way that Expedia has handled these situations. I feel utterly cheated and deceived by Expedia. It is unacceptable that a company that claims to be customer-focused would treat its customers in such a callous and inconsiderate manner. It's been over two weeks since I emailed your customer service and have not heard anything from any of your representatives. After such a horrible experience, the least you can do is to respond to such kind of complaints promptly and in a professional manner. This is beyond ridiculous

    2 people found this review helpful
    Verified Reviewer
    Original review: May 15, 2023

    This company is so inconsiderate. Their actions are disgusting. They made the mistake of changing the order of my name, making my LAST NAME and FIRST NAME switched. Thanks to them I have missed a flight and have to wait 7 hours for the next flight. Not to mention the customer service has a very bad attitude and made me wait for 2 hours to change the ticket name.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 14, 2023

    Booked 5 day car rental with Dollar through Expedia. Pre paid $206 month in advance. On arrival at Dollar rental car counter at airport, was told they don’t accept my card. Same card I prepaid with on Expedia. Had to go across to Enterprise and pay double. Immediately called Expedia on phone. Customer service representative told me I would have refund in 7-10 days but probably in 24 hours. Contacted another agent next day to make sure all was proceeding with refunded. Assured again. 5 days later I spoke with CSR via chat window. Was told there was no record of cancellation, refund processing, or of having spoke with any other CSR. Again told refund was being processed. Bottom line, shouldn’t have been allowed to book and pay for a rental car with a company that doesn’t accept card used at time of purchase. Definitely should have competent or at least honest CSR employees. Never, ever use Expedia again.

    4 people found this review helpful
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    Expedia author review by ConsumerAffairs Research Team

    Founded in 1996, Expedia is one of the oldest online travel companies. It was created by a team at Microsoft.

    • Hotel price guarantee: Expedia will not only match lower offers but also give customers $50 for finding cheaper rates.

    • Expedia+points: Purchases earn travelers points that they can exchange for discounts.

    • +VIP Access: +VIP Access members get free amenities and services at select hotels.

    • Visitor guides: Expedia provides visitor guides to help vacationers find interesting things in their destination cities.

    • Mobile deals: The Expedia mobile app gives users access to exclusive deals.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Expedia Company Information

    Company Name:
    Year Founded:
    333 108th Ave.
    NE Bellevue
    Postal Code:
    United States