Expedia

Expedia Reviews

About Expedia

Expedia runs a global travel booking digital site. Consumers can book flights, hotels, car rentals and vacation packages. Founded in 1996, Expedia brings together advanced search tools and user reviews to simplify travel planning. It also offers personalized itineraries.

Pros
  • User-friendly booking process
  • Affordable pricing options
Cons
  • Long wait times for support
  • Inconsistent information from staff

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Expedia Reviews

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    How do I know I can trust these reviews about Expedia?
    • 4,610,672 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed Feb. 18, 2025

    On February 15, 2025, American Airlines changed my returning flight time from 11:30 am to 7am. I called AA and was told to contact Expedia. When I contacted Expedia, Jordan did a very professional job to change my flight. He was extremely helpful and patient. The flight was changed to a more reasonable hour. Thank you Jordan of Expedia. 888-447-6137.

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    Customer Service

    Reviewed Feb. 17, 2025

    Just booked a hotel through Expedia for college visit-have had bad moments with this 3rd party but this was awful. Hotel was 4 hours away in Harlem, a Marriott. They provided us with link for their parking but upon arrival lot permanently closed. We were sent to another lot…also closed! Then told to find street parking?! In Harlem??!! Not possible-I asked Expedia if I could credit the account to use on a hotel I could actually get my family into…They refused…The call was outsourced and they were ignorant and uninformed-save a lot of problems and book directly-Expedia is terrible!

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      Staff

      Reviewed Feb. 16, 2025

      I purchased a plane ticket back in early January. This was before all of the frequent plane crashes. I had confidence for years because I always traveled. Not so much now, so I called Expedia told them my concern and if I can't a refund at least a credit. The agent Remy repeated their policy to me at least 50 times. He did not care of my concern. Long story short, they stole my money. I will never do business with them again. They are thieves and will still your money in your time of desperation.

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      Customer ServiceContract & TermsPrice

      Reviewed Feb. 15, 2025

      I made several consecutive bookings through Expedia. I have been a loyal customer for many years and use the company regularly. However, this occasion they let me down. One of the bookings was with Azores Airlines (SATA). The airline changed the date without any proper notification, warning, or apology. Just a short text with the date change. I contacted the airline to say the date change was not possible, because I had other bookings (flights/hotels/car rental) either side of the flight. They said contact Expedia, which I did. Expedia tried to pass the buck by then suggesting I contact the airline. I demanded Expedia sort out the problem since the booking was made through them, which they said they would do and got back to me with options. I chose an option together with my original demands for proper compensation. They responded with an email that demonstrated a complete disregard for resolving the issue.

      If nothing is done and I am not compensated for the inconvenience, it will cost me hundreds of dollars to reschedule my trip. This kind of behavior is unprofessional and unacceptable. I will never use Expedia again, which will be a cost to them. Do they care? Consumers need to be made aware of this breach of contract and trust. Date of experience: February 05, 2025.

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      Customer Service

      Reviewed Feb. 14, 2025

      Not my first poor review with Expedia and will certainly be the last as I will never book through them again. 4th attempt booking with Expedia in my lifetime and EVERY SINGLE TIME there have been multiple glaring issues, namely: customer service, knowledge lying, switch and bait tactics, incorrect information like free breakfast, parking, amenities, etc and a general lack of professionalism. Do yourself a favour and book through superior sites with comparable rates such as Hotels.com or Booking.com.

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      Customer ServiceStaff

      Reviewed Feb. 14, 2025

      This experience has been absolutely terrible. My husband was injured in a biking accident, and I've been trying to reach Expedia without any success. They kept transferring me to different agents, leaving me on hold for 45 minutes and then another hour and a half with no resolution. I eventually hung up, realizing their customer service must be closed. In my opinion, it's always best to book directly with the company rather than through a third party like Expedia, as they simply won't help you.

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      Customer ServiceOnline & AppStaff

      Reviewed Feb. 13, 2025

      If I could rate Expedia customer service less than 1 star, I would. I have been sick in bed with the flu for four days now and have to cancel the reservation I had for this coming weekend. Unfortunately, when I went to cancel online, I accidentally cancelled the protection plan instead of the actual reservation, because their website is so poorly laid out. I tried using the virtual assistant to correct this, but they were absolutely no help. I finally called the hotel who gave me an actual phone number, but of course it was all automated. I finally pushed zero a couple hundred times and actually got a person on the phone, but of course they were in India and couldn’t understand a thing I was saying. I requested to speak to someone in the United States.

      She put me on hold for five minutes, and then the same non-American speaking person came back on the line. After arguing back and forth until I almost completely lost my voice (again, I have the flu), I finally told her I would just eat the money and NEVER, EVER, EVER, EVER use Expedia for anything ever again. From now on, I will book with the hotel directly. It is absolutely ridiculous what customer service has become in this country. I hope Trump taxes the ever loving crap out of these companies who outsource to other countries so we don’t have to deal with this nonsense anymore.

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      Customer ServiceStaff

      Reviewed Feb. 13, 2025

      Do not use Expedia for airline tickets. Go directly to the airline site. I booked tickets with them on Delta from Detroit to Vancouver. I contacted Expedia customer service and asked why I could not pay for bags online through Expedia. They told me I purchased a stand by flight and that I had to pay an additional $139.98 for an upgrade to main cabin and an additional $35 for my bag. So my flight that I thought was $195.93 ended up costing me $335.91 plus $35 for my bag. What a rip off. And the customer service rep was only concerned with getting my credit card info. He was very agitated because I kept asking questions trying to get clarification because this was not making sense to me. Beware.

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      Customer ServicePunctuality & SpeedReliability

      Reviewed Feb. 12, 2025

      I booked a flight to New York on Dec the 8th through Expedia. The first booking had me landing is JFK but returning out of Laquardia so I had to have that corrected. They deducted 777 dollars for that ticket out my account so they rebooked it for one airport which they charged me for that also. I asked when would I get refunded for the first booking. I was told it might take up to 3 months. Ok I stayed in contact with them the whole 3 months so on Feb the 6th I got a call from the expedia refund department saying they were gonna refund my money. But they had to log in to my phone to do it which I thought was strange. They did some things so I was told I would get my refund in 24 hours. Well 2 days later no refund. They called again and had to do the same procedure again, was told I would get my refund in 24 hours. Still no refund.

      They didn`t get my money out my account which I was glad. Well not until the last time they had to do this procedure 2 days later then I noticed 699.75 was withdrawn from my account. I immediately called, they told me I would get that 699.75 back in my account and my 777 dollars I was suppose to been refunded again in 24 hours. The next day no refund. I called and they said they would get it back that day but had to go in my phone again. I refused. I have never heard of a company refunding money having to go in to a person's phone.. I am out of 1446.75. I'm not rich. If anyone knows who I can contact please tell me. Expedia is not the company to use. Beware

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      Customer ServicePunctuality & Speed

      Reviewed Feb. 11, 2025

      As we were on our way to the hotel, we were told that there was a booking error and the room wasn’t actually available. And that we’d be sharing with room mates. We were on our honeymoon so we were very much not ok with having roommates. We scrambled to find another booking last minute and booked another hotel nearby. Paid in full, only to find the time of booked it was past the check in time. They allowed us to book for that day after check in was already closed. We called the front desk to try to arrange a late check in or a refund and got no answer. So basically we were stranded. I canceled that booking that wasn’t honoured only to be told it’s non refundable and basically just got screwed out of $400.

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      Expedia author review by ConsumerAffairs Research Team

      Founded in 1996, Expedia is one of the oldest online travel companies. It was created by a team at Microsoft.

      • Hotel price guarantee: Expedia will not only match lower offers but also give customers $50 for finding cheaper rates.

      • Expedia+points: Purchases earn travelers points that they can exchange for discounts.

      • +VIP Access: +VIP Access members get free amenities and services at select hotels.

      • Visitor guides: Expedia provides visitor guides to help vacationers find interesting things in their destination cities.

      • Mobile deals: The Expedia mobile app gives users access to exclusive deals.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Expedia Company Information

      Company Name:
      Expedia
      Year Founded:
      1996
      Address:
      333 108th Ave.
      City:
      NE Bellevue
      State/Province:
      WA
      Postal Code:
      98004
      Country:
      United States
      Website:
      www.expedia.com