Expedia

I hope this is helpful for everyone. Today I tried booking a bundle package through Expedia. After choosing the hotel, flights and car rental- I provided them with my personal information and credit card. I clicked on complete booking and I got an error message to give it a few minutes and try again. I waited a couple of minutes and clicked on complete booking once again. The screen completely freezes on me. After a while the screen comes back up on my personal information but the booking was not complete. I went and checked my bank account and I had pending charges from Expedia. I immediately contacted customer service and they were telling me it was something wrong with either my bank or card. I went to my bank and they told me that there is nothing wrong with my card.

I bought a ticket on Expedia for TD from Accra, Ghana To London, UK On TAP Air, About 2 months before flight I receive an email from Expedia about schedule change, I think whenever airline change schedule they are allow you to cancel the booking for free. Expedia send out an email to TAP about a refund but never get any response back from them even after 15 days.

I recently booked a return flight from Vancouver Canada to Palm Springs. Because it was with Expedia, the flights turned out to be two one way tickets on different airlines with no seat selection because of the rate? The outbound was fine but my return is supposed to be tomorrow night at 7:00 p.m. on a non-stop flight to Vancouver.

I booked and paid for a hotel to attend a wedding that evening. We arrived at the hotel only to find that it was still under construction and NOT OPEN. We had to find and pay for another hotel causing us to miss the wedding. I spent 2 hours on the phone with Expedia. I have yet to be given a refund. Expedia has two different reasons. 1. The hotel is open which is a LIE and 2. No one answers the phone at the property. OF COURSE NO ONE ANSWERS. IT'S NOT OPEN. Expedia when can I have my refund?

I have been okay with Expedia with flights and hotels until recently when they start offerings these condos. Went to Mexico and one night a two bedroom on Expedia was a 1 bed studio. Luckily property was able to accommodate. Another one in Mexico. DID NOT EXIST at address. Expedia did eventually refund as no one could get a hold of the apartment management. Now they start advertising a low rate with a daily property fee. When you click reserve it doubles the nightly property fee and has an itemized variable amount of taxes. This is true on all condos I check in Seattle while looking right now. I must say this is probably not a mistake and more of manipulation of price.

I booked a B&B from Expedia, it charged me even though I cancelled 1 week before arrival, which is ahead of free cancellation time. And Expedia didn't provide any help anyway. I won't book from them later on.

Twice I have booked through Expedia, both times terrible. First time the hotel had no hot water, the next time... pictures of the hotel on the website were just fake. Completely run down and so much illegal activity and surrounded by strip clubs. Never book through them.

Bought a plane ticket to visit my daughter for her naval basic training graduation. Saw that the tickets were non-refundable but was duped by the travel insurance promise of 100% refund posted on their site. Unfortunately my daughter broke her foot during basic, so the graduation was pushed 2 months back. Cancelled the flight days prior and filed a claim for a refund only to find out you have to have a medical emergency to get your money back. I am absolutely disgusted with the bait & switch false advertising. Expedia needs to have a class action lawsuit. Let me know where to sign up. They have gotten rich by stealing our money. Oh, one last dig, they definitely don't support the military nor their families. Buy your tickets and hotels elsewhere.

Expedia sold me tickets to the Blue Man Group in NYC. I received a confirmation and vouchers. The next day they cancelled my tickets and told me they were unavailable, which means they never had them to begin with. So, they are selling something they don't have and taking the money. Then they told me it would take 7 days to refund my credit card. So they sold something they don't have and are holding my money for 7 days. Sounds like fraud to me.

I selected my flights, reviewed all information and was entering my payment and then they changed the price with higher cost without approval. I went back to search and it still showed me the original cheap price. They won't change it when I called. I am not sure if someone had the same experience as mine?

Expedia advertised a heavily discounted rate on their site for a high end hotel. Then once I booked the room, they changed the price to be $150 more per night. Once I saw that on the confirmation, I immediately canceled the hotel stay within one minute. They refused to refund the money and also canceled the hotel stay effectively stealing my money with no recourse. I had to speak with 3 different supervisors overseas who did nothing and tried to tell me I had to wait 48-72 hours for them to investigate the situation. I will never do business with this company again and the new level of fraud is appalling - Class Action lawsuit on the way - would highly recommend shorting this stock.

I have booked the Palm Beach Singer Island Resort and Spa 3 times. What I didn't know is that the 1st two times I booked I chose the Palm Beach Marriott Singer Island resort and spa. This time on Expedia I chose what I knew was the hotel I wanted, address and picture exact same. This times it was Palm Beach Singer Island luxury resort and spa. Big mistake, they are owned by different companies. I had an awful room, non-working phones, and TV. Every day they put the towels in the washing and left them there. I had to rewash and dry them daily. I called Expedia about the misleading hotel names. They did nothing. Last time I use Expedia...very disappointed.

I booked a night at the Extended Stay America San Diego, and checking into the hotel was a nightmare. I paid through Expedia and as I was checking the hotel asked for another payment, saying that the payment from Expedia to the hotel was declined. So I had to call Expedia and after 30 minutes they reassured me that I can check in without paying again. So I try checking in for a 2nd time and the same thing happened. They tried to charge me again, saying that Expedia only confirmed that I had a reservation and that's it. So the hotel staff was on the line with Expedia explaining my situation and they asked me to call Expedia again. This was suppose to be between Expedia and and the hotel but I was doing all the work.

My experience with Expedia customer service has been appalling. After years using Expedia to book my trips, I have realized that Expedia does not care about clients (including gold customers like myself) and takes no responsibility and even makes no effort to understand and try to resolve clients issues during the trip. The agents are incompetent, do not provide clarity of rules and they would mislead you to make the booking happen providing inaccurate information for which Expedia takes no responsibility whatsoever. Purposely they will make you wait hours long on calls bouncing you from agent to agent who have been instructed to make it as hard as possible for the client so that the problem goes away by sheer desperation.

We booked a hotel reservation at the Comfort Suites on Tower Road in Denver CO through Expedia. Upon entering the hotel - it was filthy. We made it to the room - hoping it would be better - but it was not. It had dried boogers on the wall, had not been vacuumed. The card they gave us was sticky, and there was dried "something" on the window seal... When we called Expedia - they stated there was nothing more they could do - since they had already paid the hotel and the hotel stated they would not refund our money. So, our family Spring Break getaway was not what it should have been. Do not use Expedia... It is not worth the money or experience.

My wife and I booked international airline tickets through Expedia in Oct 2018 for our trip in Apr 2019. In Feb 2019, we found out that I could no longer fly internationally due to health conditions. That's where the story begins... We call customer service to explain the situation to see if insurance would help cover a refund. We are told that insurance would not cover the health issue and the thousands we paid for the flights are non-refundable. We ask who is in possession of the money we paid and he mentions that Expedia owns the booking but since the trip is non-refundable, we cannot get a refund.

Book Maria Bonita Hotel Ciudad Juárez Mex through Expedia. I never got an email confirmation either from Expedia or Hotel, a week before my trip I notice the dates were wrong through my Expedia account so I contacted them to change dates and mention them I never got an email confirmation from Expedia, I was told to wait 72 hours so they could contact Maria Bonita Hotel and ask for a refund to book the right dates. This was the only option since they were not change dates allowed. After 72 hours Expedia send me an email saying Maria Bonita Hotel charge me a 100% of the money $453.78 dls cause it was a no show, at the end Expedia and Hotel Maria Bonita charged their own commissions and I lost my money and my trip. Really bad experience!

I looked at Expedia to book a hotel in San Francisco. I booked a room at 1:00 PM on March 15th. At 2:00 PM, I noticed that I booked the wrong day, clearly my fault. I called customer service to see about changing the day to March 16th. Now, the price offered was $180 but with taxes and “parking” offered by the hotel for an additional price. It was about close to $280. I asked to change the date and was told that I would get my money back and get the correct date for the hotel. I was on hold for 15 minutes until the agent said that the hotel was not answering and someone would contact me within 2 hours. I let them know I needed the money back today so that I can book the correct day myself. He then informed me that he was waiting for approval and was not sure if I would get my money back.

My husband booked a flight with Expedia to go on a business trip out of the country. I had been diagnosed with ALS, which was devastating news for me and my family. This is a terminal illness that takes away all physical functions including respiratory which is the commonly cause of death. This disease is costly for meds, medical devices, feeding tube and care so my husband can work. He contacted Expedia six weeks before his trip. They said they would need prove that I was ill before they would refund the money.

What a Nightmare - Expedia has really gone downhill and I regret using them for a trip to Indiana in May. Frontier canceled the flight on the 3rd day of our trip so I was told to call the airline to reschedule for another flight making it a 2 day trip. I paid Expedia for 3 nights at a hotel so I had to cancel the 3rd night. The first time I called Expedia she had to transfer me to the "Package Department", after being on hold for 5 minutes the Package lady answered and then hung up on me.

I was booked into a hotel in Shanghai at the end of a 2-week cruise before flying back to Toronto. Trip was to begin on Jan 3/19. Unfortunately I became ill over the holidays with the flu and my GP stated I was contagious and advised not to travel. I informed my travel adviser who immediately canceled the reservation some 14 days notice. Expedia in Cairo sent an email on Jan 5 stating as follows... ”Kindly note that the hotel requested that you send them a medical letter in order to approve refunding your reservation, otherwise it is nonrefundable.”

I booked a car rental online with them. When I got the confirmation, it said I was to return the car at 1 pm and I had put in a later time. I called to get it changed and the lady said she tried but couldn't. Then she said the place was closed on Sundays, the day I was to bring it back. So she said she would cancel it and move it to another day. I told her ok only if there were no more charges. She came back and said it will cost an additional $25 for the change. I told her I should not have been able to click return on Sunday if the place was closed. I told her to cancel everything and I'd go somewhere else. She said it would take 7 days to get my money back even though it had not cleared my bank yet.

Expedia's lack to investigate the hotels they advertise on their site; along with poor record keeping caused me to make a 1000.00 dollar mistake. There were issues with miscommunication due to heavy Mexican accents and poor knowledge concerning the U.S. geography. Thus, this month I will not be able to buy my new home. Thanks Expedia!

False advertisement. I purchased tickets online and 2 days later I was charged a different amount. (More.) I spoke with 6 people. They all couldn’t speak English. The worse customer service. Nightmare. I called to complain. They said they forgot to charge a passenger, that’s why my bill was different, but that’s their mistake not mine.

Second experience (yes this makes me a slow learner) with Expedia site issues leading to an incorrect booking. Called IMMEDIATELY and they begin their system of holds and transfers lasting over an hour (I genuinely believe this to be an intentional attempt to weed out addressing anything) ending in being told they would have to "wait at least 24 hrs" to resolve. In the end they want to charge a cancellation fee (even though I paid for their "insurance"), and would have to create a whole new booking and separate charge to end up where I need to be (Obviously I didn't use them to rebook). Also days to receive my partial refund even though my request began 4 minutes after booking.

I thought I was booking an Alaska Air vacation. What I booked was Expedia. Had I known I was booking Expedia, I would have run. Expedia is horrible. Plans modified, and cannot change hotels without losing $2985 for 6 nights. Full amount. I have had issues with Expedia non customer service in the past, and would never knowingly book again. 1 more question to ask.

Booked cruise for two couples by phone. Agent told me I would get $50 voucher for excursion and $25 credit room. I booked cruise. When I got confirmation it didn’t show room credit. Never got room credit.

I used Expedia to purchased a United Airlines flight round trip from Newark to Tampa. The United Airlines confirmation code only gave me a return flight? My American Express shows round trip charge and my Expedia itinerary shows round trip however United does not have round trip. Agony - 60 minutes on the phone. United/Expedia united telling me I don't have a round trip and Expedia telling me I do. At the end of the day... going under manage reservation with United doesn't produce the same results as using the Expedia confirmation code - WTF. Painful experience. No real price break on Expedia. For now on just booking through United.

Have used Expedia for years and spent a tens of thousands of dollars. Have a so-called ‘Gold Status‘. Called to book a trip. After 1/2 hour on the phone was told I had to call a different number for Gold Members. Did so and spent an additional 40 minutes on the phone. Was told all I get with this Gold Status is extra points. No discounts, nothing additional. Sent a complaint message. Received a response asking for my phone number and telling me they’d have someone from the Gold Status department call. Received a call, spoke to someone who offered me a huge $50.00 credit for all the trouble I’ve had. Then I had to hold for 14 minutes as they couldn’t find anyone to take the call in the appropriate department.

I’ve been using Expedia since 2001. In the last two years, 2018 & 2019 I have had two bookings that have gone wrong. In both situations, even though Expedia recognized that the modifications and extra charges are out of their control, it really bothers that they are not upfront, honest and transparent to the customer that they represent. They used to provide excellent service, you used to know what to expect, but nothing like that is true any longer. I am extremely dissatisfied with their customer service and transparency they used to have.