Expedia

I was booked round trip for Saturday and comeback next Saturday that mean I will stay with my mom's for 1 week. At that's time ticket high season Christmas eve! I was paid $550 included tax. After I was paid my credit charged completed and I talked everything good. No mistake and no problem even expensive ticket. That's okay for me. My Mom's is more important than anything else. I was closed my PC laptop and go to worked and my feeling great ready to party for mommy hell yeahhhh! In the next days, I was received a mail and I checked my email, I saw Expedia send me a confirmation ticket and I saw the dated return round trip for next day. That's mean Saturday departure and comeback next day is Sunday!

I was surprised and immediately called Expedia customer support, They said sorry for me. They can't help it! They were told me, "Your fault!" It's mean my fault, I told them, "Why my fault!" I told them, "Your system is stupid. I didn't booked the return date is next day okay. Your system is scammed my money and maybe another customer's too." Absolutely They were argument with me on the phone. An hour after that they told me, I need to paid extra fee $400 to replacement a error tickets and I told them, "I didn't want paid extra fee. Transfer for me to your manager and I will talked to your manager." They lets me waiting about 15 min to 17 min barely. The stupid manager pick up the phone and he talked to me the same things over and over again and again my fault! Did you believed it.

He told me He can help me book another ticket no problem and don't worry anything. However during he told me, he finalized and said slowly, "I'm sorry. The company won't let me reimburse money back to you. The ticket will charged you $562. Please make a decision soon if not the ticket not available anymore." Because it's very high season, did you believed it! I have no choice. I gave my credit card for him to charged and I was paid $562. You known what in mind said to me unbelievable. They hired the manager speak sound echo heard like from Nigerian scammer. That's why I'm warning you guys. Take my words. Stay far away as can for this Expedia.com website whatever they offer you even free ticket or anything else. Do not touch or called them, I guarantee you the trap waiting for you!!! Okay all Friends!!!

Horrible treatment at a hotel. After being up 20 hours I was awake all night listening to a frightening domestic dispute in the room above me. I called the front desk-twice. Both times they hung up on me. I got dressed and went to the office where I was ignored and refused to be able to change rooms. In the morning I spoke to the manager and he ignored me. I wrote a review and that night someone from the front desk kept calling me and hanging up in retaliation for my review. I am sure because I know the manager saw it as he wrote a BS response that bore no resemblance to the way he responded to me in person.

Expedia sent me to the wrong rental car site where my prepaid reservation did not exist. I called for help and they did nothing. Avis, on the other hand was wonderful and honored my original reservation at the other site. When I got home I called Expedia and they did nothing for me but they did send me an e-mail immediately saying I am a racist. I never raised my voice. I called no one any name. I live within an Indian community in the US.

Here is my response to their e-mail: There was no racism. I simply stated that it is unfair to be a company with such low customer service ratings (one star out of five in 3400 reviews-- I just checked) and to be staffed by people who cannot understand English speakers very well. To be asked to repeat yourself over and over when you are already justifiably agitated is awful. It is also very hard to understand what your representatives are saying with such heavy accents.

If this were an entertainment industry, no problem but I called CUSTOMER SERVICE. Not only do you have terrible customer service policies but the whole useless/pointless process of reporting legitimate problems to people who can't help you because they have no authority and are having a difficult time understanding what the customer is saying is demeaning. CORPORATE GREED at play once again saving money by having your call center in a non English speaking country. Someone please kick me if I use Expedia again.

It turns out Expedia is selling discount rate tickets for the price of a classic fare. Now the problem here is that the cost to check a bag with a discount ticket is $160 each way. That is absolutely ludicrous. I've got no response from Expedia and I don't expect them to do anything about it. So in other words I have to travel to Europe with only a carry on. I will never ever use Expedia for any travel plans ever again and I also plan on telling all of my patients about this for months to come. I'm a dental hygienist and see at least 10 relatively affluent people a day who do a lot of travel. ** Expedia!

I called Expedia and was told that the Travel Guard policy covers cancellation only in case of medical emergency or death in the family. In addition, the policy covered the cancellation in line with the airline policy. He also mentioned a difference on how low fares airlines operates in comparison to the rest. So I asked the agent, what is the difference between Travel Guard insurance and Frontier? He kept repeating the same thing, they cover in case of medical emergency or death. After pushing him to the limit and making it clear that they were selling nothing because medical emergencies and death in the family were already covered by the airline policy. He said, the insurance covers for companies that do not have a cancellation policy. So I asked, do you know which companies have or do not have that a cancellation policy. He says, they do not know. The rest is history...

I did not get a clear statement of non-refundability, buried in my confirmation email, until I had already paid for the reservation! The problem is clearly misleading information on the Expedia website and consequently I will never use it again, even though I have had an account there for many years. The same goes for Travel Guard, which needs to state up front what "trip cancellation" means: illness, disease, fatal accidents, and death, as long as you are alive to prove it.

We went to the PetSafe page with United and could not figure out how to add my dog. After an hour or more I became frustrated, so we called United. They told us they were reviewing their program and we had to wait until May 1st to add him. We waited. May 1st they changed that deadline until mid-June. We are moving back to the United States and cannot simply leave our dog in Nicaragua. We spent 12 days stressing and agonizing over how to get our dog to the United States, and finally got my husband a ticket with another airline that included my dog. I am disabled from a year-old assault that left me one handed with a very painful condition and need the dog for my anxiety otherwise I can not sleep at night.

Due to my disability, I called and attempted to change my itinerary since I would have to be flying out of Liberia Costa Rica with our young son and several bags alone while my husband flew out of San Jose with the dog under our current itinerary, and all severely disabled. This is not simply a matter of mere inconvenience, I have no one to help and very little money. The Agent said the insurance does not cover the situation, even though they had told us to book the tickets and we are in this situation because we followed their instructions!! Now we are out an extra $600 for another flight, over $1000 last minute arrangements for the dog, plus a second hotel stay, and I have no idea how I am going to make it through the airport alone without aid with one hand and these people could care less that they left us in this position.

My advice is to book with a company that is more careful about answering seemingly simple customer questions. It is unconscionable that they did this and have zero accountability. Now they are trying to say they will help me get my dog on my United flight, which only highlights the fact they are misinformed and not listening. I even re-confirmed with United today that we cannot get my dog on a United flight before June 18th. They suspended PetSafe, and my dog is already too large for in-cabin travel.

United tried to work with me since my dog is my emotional support animal and I am disabled by Complex Regional Pain Syndrome and unable to use my right hand at all. But this mess is not theirs to clean up. It's Expedia's. Expedia still seems to be telling consumers, as I now have in writing, that you can get a dog on a United flight. That is incorrect. I will most likely have to survive a nightmare journey, with no assistance because they find misinforming consumers to be acceptable.

So we call Expedia's customer service and we wait for 2 hours for someone to help us in any way. Then guess what, we had to board our first flight! So we had to hang up and call back in Iceland via Skype credit. So we call back the next day and are put on hold for another hour, then finally we were told that Icelandair wasn't responsible for our issue and that we had to file a claim on both Expedia's website and Icelandair's website along with screenshots of our baggage receipts and any other expenses related to this garbage. So the entire trip we had no peace of mind and constantly had to keep track of our receipts so we can send in with our claims which we expected to be turned down because heaven forbid we get a refund for something we were lied to about regarding checked bags.

So we get home from our trip, having spent an additional $500 that was unexpected, call Expedia and are put on hold another hour and a half, then my wife had to go, so nothing resolved again. So she calls back the next day after ANOTHER lengthy wait session and enduring the neverending flute solos, she's told that they can give us $100 back into our account, and $400 of travel credit. Well, we will NEVER be using Expedia again because of this ridiculous debacle so a full refund is what we needed. They say they can't do that because the website had miniscule writing about our checked bags not being accounted for. Well the tickets we booked specifically told us we were allowed a free checked bag for each of us and didn't think to look for the fine print where it would say we weren't granted free checked bags... I mean, why would we assume that we didn't get bags when we were specifically told we could have bags.

The whole thing is a complete scam and Expedia is an unethical and incompetent group of liars. So they say we can't have the full refund into our account and since my wife turned down that original offer, we were told we couldn't get any refund. We laugh out loud because this lady who's spewing bs to us thinks that we're just going to say "okay, thanks for screwing us! Until next time!" So after a few more minutes of browbeating, she says she can only give us $100 and not the rest of the $400 that they already stole from us. So all in all, we are extremely unhappy with Expedia due to their utter incompetence, unethical business practices, and atrocious customer service, and will never be using Expedia again.

I realize that they'll still rake in the Benjamins because most people don't look at these reviews so this awful company won't be missing our money. Well they already stole $400 from us so they will have our money forever. But I warn anyone reading this, DO NOT USE EXPEDIA EVER! They are a joke of a company and deserve to be shut down. Thanks for stealing our money, morons!

When calling again, all started again, because I had another service person on the line. Promises of calling back or of sending new itineraries were not kept. After days of forward and backwards we finally solved the problem, with me being forced to pay two times a change fee to Turkish Airlines (together a few hundred Euro) and in addition there was the Expedia booking fee (one of which was waived). I could have also just have forgotten about the booking to buy a completely new ticket, it would not have been much more expensive, but have saved me a lot of stress.

Even today my travel plan does not show the correct new flight dates. I asked how about a compensation for my time and phone calls, or at least a credible excuse, but this was basically ignored, even though (or maybe because?) I started to copy the international CEO, the German CEO and the head of customer relations. When I asked about a contact to complain about customer service itself, I never got an answer. In summary I have to say that I expected much more in terms of service, customer care, obligingness and friendliness from Expedia, in particular because I am a very loyal and steady customer, spending surely more than 10,000 Euro/year for Expedia products. I noticed however already before that Expedia is not truly giving any special care to members or good customers. There special offers for members or good customers but these are nothing but normal discounts that one can find on any travel site.

I then contacted Expedia customer service and informed them of my problem. The service rep checked my account and assured me that I did indeed book a suite. So I asked for something in writing to confirm this because I didn't want a problem when I checked in at the hotel which was reserved for a week in April 2018. The rep said that they would contact the hotel and get a confirmation from them. So as I waited on the line, the rep said he contacted the hotel. After few minutes, he came back on the line, stated that he confirmed my reservation as a suite and gave me the name of the person he spoke to and a hotel confirmation number. He again assured me that my reservation was for a suite with full breakfast for two people.

By the time Feb 2018 arrived, I had not received any confirmation from the hotel about my reservation and decided to contact them directly. After doing so, I was informed that I did not have a reservation for a suite but only a deluxe room. When I gave them the confirmation number provided to me by Expedia stating that I had been confirmed in Nov 2017 for a suite, I was told that this confirmation number didn't mean anything to them. I then called Expedia customer service to see if they could rectify the matter. When I explained to the rep my situation, I was told that it appeared that my reservation was for a deluxe room and not a suite. When informed about my conversations back in Nov, the rep said he would call the hotel and see what he could do.

After contacting the hotel, I was informed that the hotel stated that back in Nov, they had not told the Expedia rep that I had reserved a suite but rather that a suite was available if I wanted to reserve it. The Expedia rep said that the only remedy was to cancel the original reservation and re-book the suite at a higher price without the full breakfast. The new cost for the room and air would be $4,462.37 or an increase of $562.00. If I chose to not have the full breakfast, it would still cost me $3,960.85 or $60.48 more than my original suite reservation with breakfast and this reservation was non-refundable where my original reservation had been refundable up to two weeks before departure. Needless to say, I was not happy.

I requested a supervisor who agreed that if I re-booked, the best he could do would be to offer me a $100 credit to more than cover the $60.48 additional cost although now I had to get breakfast on my own. I did re-book for the higher price knowing that I was originally scammed by Expedia by charging me a suite price when I only booked a room at cost of almost $500 more. I then lost my full breakfast daily which I had to pay for at the hotel which cost me an additional $308 for my trip. So totally, I ended up paying approximately $750.00 more for my trip thanks to Expedia's "bait & switch" tactics. Some of this is a lesson for me. I realize now that I should have addressed the issue with the hotel back in November 2017 when I didn't get confirmation in writing. I will be more attentive next time. Needless to say, Expedia will not be on my list of travel services that I will be using in the future.

Then I had to use Twitter and when I called them out publicly, I finally got a response. They investigated, and the company told them that we paid the £277 for 'additional insurance'... we asked them 3 times and were PROMISED we wouldn't get charged both times, and Expedia just said 'there is nothing we can do about it, you are on your own'. The whole point of going through Expedia is to have added protection from scam artists, and over here, we were conned and Expedia could not have been more helpful. I will never dream of using them again, I urge everyone else to do the same.

The first thing they wanted me to do was cancel my reservation and start over. NO, I like the reservations and my seat selection and I don't want to take a chance to screw it up. 45 minutes later I am still on hold, when the representative came back on with one of his wild excuses for me being on hold so long I told him to call me back I wasn't going to wait on the phone any longer. They called me back in 10 minutes and said the name had been changed with the airlines. I called the airlines the next day to confirm but they said the name has not been changed. They instructed me to call Expedia for the correction.

I called Expedia and once again they wanted me to cancel my reservation and do it over. NO, just change the damn name, simple! I am still on hold at 40 min, they switched me to a name change specialist, REALLY? Tired of writing, point is, this kind of customer service should NEVER happen. Buyer beware... next time I will order directly with the airlines.

I also would like to add the customer service dept is not helpful and Jessica ** and Dave ** need to find new jobs in a field that doesn't require leaving a positive lasting impression. If they were trained for empathy and problem solving they may need to take a refresher course. My point is book directly through the airlines. The lady there was helpful!!!

I wasn't satisfied paying a $300 cancelation fee for the travel agency's error, so I persisted. Finally, I was told by an Expedia supervisor they would send me an email after reviewing my case. 5 days later their email stated that the $2882 charge was the standard fare for this itinerary. Clearly a false statement since I have checked the rates for this booking numerous times from early March to late April and they were consistently between $1250-$1350. In addition, I was told I could’ve cancelled my itinerary within 24 hours after receiving my email confirmation. I searched all of my email boxes and never received a confirmation email for this booking from Expedia. After more intense discussion I was offered a $500 refund, which was well short of the overcharge of $1150 and therefore unacceptable.

Finally after another long hold I was offered a $900 refund, which was still probably the best I could hope for minus litigation. Later I tried to cancel and rebook my itinerary for nearly the same price I thought I was paying initially. Nevertheless, Expedia was consistently adverse to resolving this issue in an ethical manner. What I finally offered were two options. One that included no guarantee of the final price if I booked a new itinerary and cancelled the old one. The second choice was if I cancelled the original itinerary first then rescheduling another with a better rate listed on their website I couldn't use my Scandinavian airline credit for this booking. A classic Catch 22. In the end I was literally robbed of approximately $250 and told I should be happy I got a refund (my money!) of $900. After this ordeal I will never do business again with Expedia and advise others to avoid them as well. I am currently considering litigation.

While I understood the cancellation policy and had accepted all in good faith, with full intentions of staying at the Galega Studio, the premises were not acceptable -- or safe -- for a 69-year-old woman. I had booked a studio with a normal bed (attachment 2). What I was shown was a foam mattress on a raised platform (attachment 1) located seven feet above my head and accessible only by a narrow steep staircase. I would have literally had to crawl up the steps and into bed to avoid hitting my head! Expedia.com is declining any refund, hiding behind the cancellation policy, refusing to recognize the information on their ID90TRAVEL.com website was misleading and clearly misrepresented the accommodation I thought I had booked.

Since the funds had now been transferred to Sweet River Lisbon's coffers, I contacted Ana at Sweet River Lisbon for a refund. She refuses to accept any responsibility for information posted on the Expedia.com website, saying they are not responsible for what is posted on Expedia.com (I know for a fact that listing clients at Expedia.com submit the information and photos to be posted online.). All this to say that no one is accepting responsibility for the false listing and untruthful email confirmation - not Expedia.com, not Sweet River Lisbon, not ID90TRAVEL.com - yet I am out US$301.54 for unacceptable quarters I never booked or used.