Expedia Reviews

I recently booked a trip to Scottsdale for a wedding through Expedia.ca. The flight and car rental came to around $1100, but things quickly went sideways at the rental counter. When I went to pick up the carat fox rental/eurocar phoenix airport, they pushed me to upgrade my insurance — fair enough, better coverage is always a good idea. What wasn’t fair was the price: nearly $100 per day, with zero transparency about the cost upfront. I only felt the full impact when I got home and saw the total.

I have used experience for years and years. I made one mistake by booking a hotel on the wrong date. Canceled it the same day, still could not get even some Expedia points. I will never use them again. Dan ** St. Charles, Mo

When I called cancel my flight they wanted refund only half of my ticket. Put its say cancel before 24 hr from your flight.

Was a happy customer for a while until now, had a book a flight ticket on the app which is swapped the destination airport at the checkout, might be an app glitch (never had it before), after conversation and explanation of the problem with the agents there was no help only to pay total amount to purchase a new tickets, no credit, no help to change it to a proper destination, unless you pay again full amount for your tickets.

I once considered Expedia to be one of the better companies amongst the booking platforms, but not anymore. Their customer service is terrible. Some services offered have hidden fees which are nowhere mentioned, and price inconsistencies. Complaints and refund requests are barely read, responses roll in quickly without solving issues, agents are not even adding up properly and essentially wasting your time by having to point it all out again. Agents repeat the same misleading information again and again until you give up because your time is worth more. Their customer service center seems to have been outsourced to India a while ago and calling over emailing does not solve problems either, you have a hard time understanding some agents. And no, I am not a racist, just a customer who wanted Expedia to acknowledge and refund fees not properly calculated. Will I book Expedia again? No, there are other booking engines.

Straight up scammers. I was told I would get 100% of my money back if I canceled within 24 hours. I attempted to cancel within the first five minutes and they charged me a $140 cancellation fee. They are scammers.

Cambridge Inn by Capitol O. Located in Cambridge, OHIO. Has gone out of business, yet Expedia still allows customers to book rooms there. Expedia has clearly failed to do its job verifying the status of the properties it lists. I highly recommend staying away from Expedia and using competitors like Booking.com, Hotels.com, Priceline, Kayak, or any other travel service you can find. Over the last 5 years, I’ve booked hundreds of hotel nights, along with dozens of flights and rental cars through Expedia. After all that loyalty, they now seem more interested in protecting a hotel that has gone out of business than taking responsibility for the situation or helping their customers.

I cancelled a domestic flight with an agent using chat. He agreed we were within the 24 hours to cancel the flight and then rebook, as we had to change dates. The agent did everything he could to try make me pay penalties and change fees instead of taking the free cancellation offer, resulting in a credit. After insisting on the cancel 4 times, he then accepted I wanted to cancel and issued an email saying I would get the credit. Well the flight credit never came. Try contact Expedia with an issue like this? No chance. No email to send complaints to. Just chat agents who all take 3-5 minutes then another 3-5 minutes then endless delays and avoidance. Where is my flight credit? Why does it come to this? Ridiculous barriers put in place and old school avoidance tricks employed at this company. I do not blame the staff. This is how management trains them.

Expedia is nothing but a scam artist. They published a Swiss international flight from Denver to France, canceled it and never gave me back my money.

This has been the most horrible experience I have ever had with an agency like this. I rented a "pay now" car through expedia.com for pick up- 5/1/26 through 5/4/26. Prepaid and bought insurance. The morning BEFORE my pickup time Dollar Rental call me and said they had NO cars to rent me. I was furious because I was ready to hit the road out of town for my event. I told Dollar Rental I prepaid for this car. Dollar Rental told me that my refund come back from Expedia.