Expedia

So, with CoViD-19 going on, everything has been shaky. We live in the States, and we booked a ticket for my parents to go abroad a few months ago (before the virus spread outside China). In any case, they left abroad and, now, we are where we are currently. They practice social distancing abroad, and we practice social distancing here in the States. In any case, they had 2 return tickets (previously booked) for the 6th of April. However, their flights were cancelled (purchased 2 different tickets to return via a stop in London, for my parents to see their friends - mind you, this was before the virus). In any case, with the flights cancelled, some airlines can be very noncooperative.

Expedia went above and beyond in taking care of a totally bad - failed situation for me. I booked a stay at a hotel that had a contract within another - RedDoorz Premium near Gaston Park Cagayan De Oro City. I was on vacation from the USA and I get there and the hotel no longer exists. Only the new hotel and the old sign above the building. After a couple calls expedia had me in another hotel close by with all above and beyond expenses paid. They even switched me one more time to an even better hotel after I found that one not up to my standards. They really took care of what could've been a very bad situation. Thank you so much...!

I am not very computer savvy but it was very easy to establish my airline reservation. To be sure that everything was accomplished correctly I phoned Expedia and the customer service rep reviewed my reservation input line by line and confirmed my reservation. Asked the customer rep several questions concerning what I should do once I received my E ticket and he was very helpful. While we were still on the phone he said to check my email to see if I had any further questions. My customer service experience was one of a very few that I have dealt with in the past that I felt went above and beyond. I'm certain I will have no problems when I go to the airport because I will already be checked in 24 hours prior to flight time.

After failing to reach Expedia by phone yesterday ("no one available" recording then disconnection)--then reading many terrible reviews of Expedia service related to coronavirus cancellations--my friend and I expected the worst when we called today. We had a Thailand trip booked through Expedia, transferring planes in Beijing. But today, the wondrous Michelle answered the phone, cancelled trip #1 and rebooked, taking time to ensure we had the best possible itinerary. We had spent enough time online searching yesterday to know we're really fortunate to have our new trip--a bit more expensive than the last, but we leave in three days so no surprise there, and no longer than the original one. The frustration of other Expedia reviewers sounds just awful: so here's my advice: ask for Michelle!

After I couldn't get on my plane to the United Stated due to my ESTA delay, I tried calling the plane companies I was supposed to travel with, and they couldn't fix my problem. I called Expedia and receiving an amazing service from Ann. She was able to change my ticket to a completely new itinerary, all of this without fees. I'm still amazed that this could have happened, as when I called the flight companies directly they told me there would be up to 2000$ fees. Ann was able to change my flight ticket for no fees at all. Thank you Expedia for this customer experience, and thank you Ann for your amazing service.

You would think that they have their customers in mind during this worldwide pandemic. Nope! I had a coupon from my canceled April trip (due to covid). I used it to book a room but then later had to change the dates. I press the cancel button and choose the option 'I have to change the date' because I had to work around with the dates and type of rooms because I had to match the credit amount.

I have just been through my last experience with Expedia. They have lied to me and given me endless run-arounds. I have proof from the Mexico City hotel in question (a screenshot of my reservation) showing that Expedia has my money (not the hotel); THE HOTEL NEVER CHARGED EXPEDIA. Expedia will not refund my money. They have lied to me, saying the hotel was paid in advance--they were not. That is not the policy; a hotel can charge Expedia's virtual credit card only upon check-in. Because of the pandemic, I canceled well in advance of the reservation and the hotel policy is no cancelation fee during the pandemic; there were no flights to Mexico anyway.

I had reservations for a Hotel stay in Alaska for a cruise. Due to the Covid-19 issues, the cruise lines cancelled our cruise. As soon as I found out (45 days before we were to leave), I notified all of the hotels, airlines, etc. that the trip had been cancelled and we wanted a refund, since we had no say in the matter and could not go. We had no issues with anyone, EXCEPT EXPEDIA. They refused to give us any refunds ($322) for our hotel, saying we did not meet their guidelines.

I have been trying to change my flights that were cancelled due to COVID-19 for over 3 months now. Expedia has repeatedly (after 3 phone calls each lasting 6+ hours including hold time) gotten my name wrong, sent emails to the wrong email address (even after correcting them), refused to send me a confirmation of the change or receipt, failed to give me a new itinerary number so I could not call back, and blocked me at every turn.

This company robbed people under the federal government watch, they book flights with airline knowing there is no flight or hotel for low prices than don't inform you that the flight cancel and will not refund you them or the airlines, that straight large scale American greed. Scam worldwide scam, rip-off, show you once more there is no justice in the justice system in the United States, you get rip-off all the times, good luck trying to talk to Expedia. They will hang up the phone on your face, real bad people.