Expedia Reviews

Expidia ia a worse place to do business. Their staff sucks, rude, and not helpful at all. They refund and pay back policy is like thieve. They are looters, never pick a phone or put you on a hold and never return to talk. They are very bad, rude, and looters. I will start avoiding them now on.

Booked a reservation and the dates were for today. When I called Easirental Jax about my reservation they told me that there were over $900 in hidden fees and deposits. I requested my refund and they stated I must go to Expedia. Then Expedia said they can cancel because the booking is for today and I'm just getting the runaround. I just want my money back. Unfortunately I lost my money as a no show fee and Expedia is still telling me "REST ASSURED" **-THAT I NEEED MY MONEY. DON'T USE Expedia OR EASIRENTAL JAX. SCAM ALERT!!!

We booked a car rental through Expedia, which was CAD $327, to pay at pick-up. When we arrived at the destination, we purchased additional liability insurance (we already had the car rental insured by our credit card, so we only needed the liability insurance which is the 3rd party car in case of an accident). The total amount we were charged was USD $525, which is about CAD $725. So more than double the price quoted initially on Expedia ($725 vs. $327). It doesn't make sense even with the liability insurance included. Bottom line, I won't trust booking a car through Expedia again.

I prepaid Expedia $325.34 for a rental car that was supposed to be $455.36. When I went to pick up the car they did not have it for our agreed upon price. First they said I had to pay $49.99 per day for their toll pass or a $3,000 deposit if I didn't take it; even though I wasn't using toll roads. We were then told they need a copy of our insurance AND declaration page. Luckily I had the app on my phone to even access that. After that we were told our full coverage insurance wasn't good enough (it's good enough for my car loan though???)! We have GREAT insurance through State Farm. So they said we had to purchase their $200/day insurance. They handed us a bill for $2,400 at this point for all these extra "fees." I told them where to stick that bill and they said good luck. All while the girl was behind the counter singing and dancing in her chair with a smile while she is giving us all of this bad news.

They are not transparent with refunds. They refused to process a refund and said they couldn’t contact the airline. No alternatives or solutions were offered, which shows poor customer service. They were not open to providing a refund and did not make any effort to coordinate with the airline on my behalf. Instead of offering support or alternative solutions, they simply passed the responsibility to another party. No other options were given to help resolve the issue, such as rebooking, travel credit, or partial compensation.

Reservations cancelled twice without our knowledge or consent. Customer service was worthless & after one unsuccessful attempt to contact our hotel told me sorry they’re not answering & "We can’t help you." Never again. Expedia is a scam!!

Rented a car from Fox/Europcar for 2 days through Expedia. Even though you have an itinerary # with Expedia, Fox/Europcar can not see it. I purchased the rental protection plan from Expedia and then was charged again by the rental car place. DO NOT LET THEM DOUBLE-CHARGE YOU FOR THINGS YOU ALREADY PURCHASED. Expedia ended up refunding the money for the protection plan I paid to them. The rental car place charged more and they refused to honor anything. Both just keep telling you that they can not see each other's info, which is a BIG Problem. How am I supposed to know this as a customer. I will NEVER do business with either again in this lifetime.

In September 2025, Expedia acknowledged issues with a car rental booked through their platform and promised me 7,000 reward points (USD $70) as compensation. Multiple agents confirmed in writing that the points had been issued. Four months later, they still have not appeared. What followed was a series of contradictory messages. Different agents told me I was enrolled in Expedia Rewards, then that I wasn't; that I was enrolled in OneKeyCash, then that I wasn't. One agent asked for my email address while replying to it. At one point, Expedia renamed our email thread to "Penalty Waiver Request," a completely unrelated matter.

Expedia is a fraudulent company. After reading all these complaints after my own experience I don’t know how somebody has not shut them down or put a stop to their BS. So many people has lost so much money because of this company. Not willing to work with people! I was making a reservation on their website and I was checking for dates in January which of course you always put the dates in that you need. When I went to check out I hit send and realized the dates were wrong so I contacted the company immediately and they told me they would have to reach out to the hotel.

Zero star rating. I had booked with Expedia a month in advance for a Condo downtown Pattaya Thailand 🇹🇭. When I arrived to check in my room was canceled by the owner as the lock on the door was broken by the previous tenants. He did not cancel the booking on Expedia. I had so much trouble trying to contact anyone. There was no properties left for rent as it was New Year's Eve. Everything was sold out. Only super expensive prices remained available. I was compensated 40 dollars for my troubles. My recommendation do not book private condos and do not use Expedia