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I rented a car from Expedia to be picked up in Istanbul on December 27th. Expedia sent a pickup location that did not exist. In fact, the "rental shop" had never rented cars in the past and never heard about Expedia. I contacted Expedia customer service to figure out next steps and how does a company like Expedia send false information on purchase. To my surprise this turned out to be the most excruciating customer experience. I had to call 3 times with a total time of ~2hours and with no result. The customer service would put me on hold and/or tell me that they will call me back but never did. I had to take a long taxi ride back to the airport on my own accord and rent another car. This cost me hundreds of dollars in phone bills and taxi ride. The false information from Expedia put me in a potentially dangerous situation as I was directed to a sketchy part of Istanbul with my entire luggage and with very little options.
Additionally, this affected my rest of the itinerary as my schedule got delayed by multiple hours. I had also booked a hotel for the night in a different city from Expedia (my plan was to drive to that city using the rental), so I called again to accommodate for the car rental mishaps into changes in my future itinerary, and again Expedia blatantly refused to help.
This was the worst experience of any service I have ever had. Apart from Expedia putting me in an unsafe situation, the customer service was of no use and it cost me a lot of money, time and my vacation to get things right. Additionally, even after Expedia confirmed on phone that the rental location actually did not exist, there were no replies to my numerous attempts reaching out to them when I was back in US. I cannot help but wonder if this is outright negligence and bordering fraud. The reason for this review is to hold Expedia accountable on their negligence, failure to correct/formally acknowledge their systemic problems, providing false information that put their customer in a dangerous situation, and potentially fraud.
On 3/7/2018 I went to Expedia website and was looking and researching some prices and deals. I inadvertent by mistake pressed a wrong button I was logged in. I went to buy some groceries and when I came back 2 hours later I noticed an email from Expedia. Right away I called the Hotel and Expedia and explained to them my mistake. I told them it happen 2 hours ago. It was an error on my side. But they didn't want to Help me. I explained again to them that it was a mistake pressed the wrong button and since I was logged in after checking the email I realized an error. I explained to them it happened in short period of 2 hours and not 3 days later.
On top of that I received an email with a PDF file where it wants me to sign and email it back otherwise I wouldn't get the room. Again I pleaded with Expedia and the Hotel explaining an error. Since I will not be there why signing a statement? Of course I didn't sign the papers since I wasn't planning to go there in the beginning Again I try calling them explaining my case but they hung on me. They just want to steal my hard earned money for nothing. And this is over $500.00 for nothing. No cooperation at all. And Expedia does not care!!! On top I am receiving emails from them if everything is Ok with my Hotel on my Vacation!!! Crooks Helping Crooks!!!
NEVER book a package deal with Expedia. Me? I won't book with this terribly unprofesional group of amateurs ever again. I lost about $1200 that will never be reimbursed. The cost of a lawyer is too much. If I can save you thousand and lots of aggravation, skip Expedia and book another carrier.
I bought two all inclusive vacation tickets for me and my sister to visit Aruba for our birthdays. My sister got sick two weeks before the departure and was hospitalized, with blood clots in her leg so the doctor advised her not to travel for a month. I called Expedia and explained the situation and asked if we could travel at a later date, they refused to reschedule us or even give us a refund or anything. They claim the tickets are none refundable and the hotel is none refundable.
Ok. I made a mistake. But the mistake I made is totally due to shady practices by Expedia. What happened: I ended up booking a hotel for *four* times as much money as I expected to pay. How? I first went to Expedia to look for hotels in Phoenix, where I was going for my birthday. I was supposed to go with someone who canceled at the last minute, so I was in a rush to book. I looked up hotels by review rating, and zoomed in on an area of downtown. This is a new city. I had to look up where I would be staying, and get a sense for the neighborhood. So I go to Google maps. I check out the neighborhood in Google Maps, and it looks great. It's right on the light rail, and since I don't plan on renting a car, I think I scored. I go back to Expedia.
I enter my dates, and hover over a few hotels that are listed. One has great reviews, and lists for $496. I think it is a bargain, but look up the hotel in Google again, to do my due diligence. I travel about once a month for work, so I try to be careful. And now, since I am traveling *on my own buck*, I am even more careful. Upon entering the hotel into Google, I see an advertisement in an Expedia plug-in: $169/night. I'm like: score! This is great. It looks like another hotel I stayed at in DC, which I really liked, and which was in the same price ballpark. So I decide to book the hotel. I return to Expedia, and get all kinds of ads and pop-ups telling me to hurry for the price, that x other number of people are also looking at the hotel, etc. etc. I feel rushed, and so I rush to pay for what I think is $496 for my hotel stay.
I check in as planned, and the room is okay, but nothing splendid. There is no kettle, no coffee, no tea. The shower splashes all over the floor, since there is no door and only a terrible shower head. The bed is as usual, the sheets are as usual, there is no included breakfast and the coffee is just meh. **THEN!** At the airport I check my credit card to make a payment and see that I am above my limit. I wonder what happened, and do not recognize the charge that put me over: $2,300. YOU HAVE READ THIS RIGHT: A TOTAL OF $2,300. I go to my email to figure out if there is a business expense I forgot. I input the amount and...find the Expedia confirmation email. Three screens scrolled later, I see that the $496 was *not* the total price, but rather the "average price per night." You can call me stupid, but I travel a lot, and there is no ** way I would ever pay this much money for a hotel, and even less for that.
What I noticed in trying to see the price, then, is: A) There is manipulation and deception in the Expedia advertised price; B) Unlike other sites where what you see first is the *total* price, Expedia manipulates you into showing only the average price per night. This is not the way packages elsewhere are advertised. And when you compare this practice with the price advertised on Google...it is incredibly dishonest. I called Expedia several times, to no avail. I was on the phone with them for about 6 hours. I called my credit card, to no avail. I called Expedia again. I called the hotel. I called Expedia. This all went nowhere because I had "approved" the charge. 24 hours of panic later, I was no further than when I started. Yes, I made a mistake. But about a zillion other people will. You. Your mom. Your friends.
Things I learned and will share with everyone. 1) Stay away from websites such as Expedia. Instead, use them to investigate options, and then *CALL THE HOTEL DIRECTLY. * Tell them the rate you saw, and try to negotiate 5 or 10% discount by booking with them directly. 2) MAKE SURE TO CHECK whether the rate advertised matches the total. 3) DOCUMENT EVERYTHING. 4) ASK FOR PAPERWORK about prices and conditions when you check in, and REVIEW IT CAREFULLY. Don't be the next person who pays four times what she had budgeted for her trip because of scammy manipulations. Good luck! Safe travels!
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I booked a trip from the US to Brazil with Expedia and got a message suggesting a protection plan, since unexpected things happen and they would cover me. It was a simple opt-in box. There was probably a link to terms and conditions, but not noticeable and not clear enough to the point I couldn't see it. Well, I had to change my flight because of visa issues and that's when I found out about the conditions: only in case of death/health or legal problems. The "protection" plan itself is very limited, yet communicated with such a misleading message that it gets close to a scam practice. Legally, they are right, because the T&Cs mention it, although it is not made clear to customers. Expedia is legally correct, but under very sneaky, cheap, reckless practices. Not reliable at all. Plus, there are better websites to get deals, including Kayak.com.
(This was the only Hotel close to the Venue with 1 room left at this price). I visually see the hotel deal I want at $141 per night. It reads "1 left", so I click Reserve. A new screen comes up with my bill with Red Letters saying "4 other people are looking at this room right now". Being the last room I didn't want to lose it because there is a time limit to purchase. I saw a $100 fee for "Grounds Fee" so I called the hotel and they said I it didn't apply so disregard (?). I agreed on the high total (not having broken it down). I also had used my Expedia points and purchased insurance. Now the Timer is ticking down so I quickly enter my Visa number and click submit.
I get the room and the receipt but when I break everything down I see I didn't get the room for $141, I paid the $161! I wrote Expedia and they just wrote that Hotels can change prices at any time. But Expedia read $141! They don't back their pricing! What is the point of going through Expedia if when you click the button you can get any ol' price and not the one they stated? For $40, Expedia has lost my business permanently.
We had a flight to the Bahamas planned for March 7 which due to a Nor'easter was canceled on March 6 by JetBlue. I called Expedia to try to move my flight to another day or airline. With no luck. I wasted over 2 hours total with 2 different reps. They offered me a credit for the flights but to keep the return flight it was going to cost me 250 additional because to get the credit. The return flight would have to be rebooked. I left the plans as is. I got a flight that day to Virginia to North Carolina and the next day to the Bahamas. Thanks to American Airlines.
On my return I wasted another 1 hour and a half trying to get a refund from Expedia to be told they could not tell how much my credit would be and it would take 12 to 15 days to process. The kicker is I have to follow up with them in 15 days to find out the amount and have them process the credit. Meanwhile friends who booked the same flight got a full refund from JetBlue within 24 hours and flew home on the same flight with no additional cost. I am still going through the refund process and I think Expedia is playing a game. I will never use this company again. Buyer beware.
I used Expedia to rent a car in Tampa and was quoted $306.41 for rental including taxes etc. When we returned the car to FOX RENTAL, they had charged us $549.32 listing out numerous charges not even close to the quote. We expected to pay additional for full tank of gas plus $306.41. I called Expedia hoping for quick resolution and they said they could only go thru charges but the $549.32 for a compact car for 6 days was what we would pay. I rent cars for business on regular basis as well as leisure and have never had a quote that was not met. I will now be fighting this charge with Expedia thru my credit card. I have all the emailed communications showing the receipt and guaranteed quote. I would never use Expedia or FOX Rental again!
I originally ordered 2 tickets online. This was fine. The issues began when I called Expedia asking a very specific question, "Is there another seat available on the plane I could purchase?" The support staff on the other end clearly did not understand me and I had to repeat myself about half a dozen times; finally, I was told that, yes, there is another ticket on the plane. Great, so I purchased the ticket over the phone. Fast forward 2 weeks and I had to call them once more to alter my booking. I found out that the extra ticket was purchased for an entirely different flight! The person on the phone said he would look into it, put me on hold, and our call dropped. I received no callback.
I called again, this time asking to speak to the person I had spoken to previously. That was not possible apparently, as the call center exists to provide a method in which the consumer becomes hopelessly trapped in a cycle of holds and inept and incapable staff. I finally got on hold with a supervisor, but guess what? I was dropped again, and no callback. I called back a third time, this time directly asking to speak to a manager. One more hold, and I am on the phone with somebody. I told him that I would not have bought the ticket originally if I knew that the flight would be different. Expedia informs me that there are no refunds as is the airline policy. I told them I refused to pay for this ticket as this was their fault.
I will cut the story short, but essentially I was on the phone for a total of 2.5 hours before I was able to move the ticket to the same flight. Why was this so apparently easy, while trying to rebook flights so expensive ($600 for two people!), I do not know. Expedia is a middleman between yourself and the proprietor of the actual service. Please cut them out of your travel plans, even if they are convenient. Their system is set up to make it difficult to make changes without making charges to the consumer. They clearly make money, which is their convenience fee. 1/5 stars, would not recommend, will never use again.
We booked our flight and hotel reservations 4 months in advance. We got to the airport in Dallas we were not told of any changes on Interjet. We stopped in Mexico City. No changes were mentioned.When we were to leave Mexico City no notification was given to us that they had moved our flight four hours before the departure time. Expedia does not tell you your notifications and they’re very difficult to communicate with. Interjet says Expedia has the notifications and needs to forward them. Of course Expedia says it’s the airline's fault. Expedia’s phone center is out of the Philippines - they are not well trained and put you on hold forever. I’m out $300 because I had to buy a flight on another airline. I’ll never use Expedia again! Be forewarned!!!
Visited the Econo Lodge Inn & Suites in January to rent rooms for business and meeting. The place was a dump. The lobby and chairs was so nasty, you would be afraid to sit on them. Website is misleading.
I booked a return trip to Mexico City via Vancouver with Expedia. The Canadian portions were on WestJet and the Mexican ones on Aeromexico. Next time I would booked directly with an airline. Live and learn. After paying and receiving a confirmation from Expedia, they called to tell me the return flight home from Vancouver was not available. I agreed to another flight and Expedia reissued the e-ticket and said the flights were confirmed. I arrived at the airport to start my trip 3 hours early and WestJet could not check me in. Apparently Expedia changed the itinerary but did not change the e-ticket. That meant we could not get boarding passes - even for the first leg of our flight!
WestJet called Expedia for us and explained the problem and we were put on hold twice - the first time for 20 minutes wherein Expedia came back on the line to say there was no problem and another after WestJet explained exactly what the problem was and exactly what Expedia needed to do to fix it. We were put on hold for over an hour!!! With 4 minutes to go before we missed the flight, Expedia “fixed” their problem and the boarding passes were issued. My urgent email to Expedia in the meantime was answered 36 hours later. No apology, no explanation. WestJet said this happens all the time. Our trip was almost ruined and Expedia has yet to explain itself or apologize. My advice DO NOT USE EXPEDIA and if you must, try to check in a few hours earlier than you usually would because there could be a problem Expedia has caused.
I booked the Hilton hotel at the Toronto airport for one night's stay. Unfortunately, I had to cancel. I cancelled the booking, but then my computer got a virus and ate all the emails. I had no proof of cancelling but I know I did. They will not refund me my money. Never use Expedia or stay at Hiltons.
The worst experience ever. The guy cancelled my flight and said it was fine because nothing has been credited on my card. I said that I've received a notification from my bank saying that 600 Euros have been credited on my card, the guy just answered "No it's not true, just send a copy of your bank to us and we'll give the money back". I've been e-mailing and since then they're saying I'm reaching the wrong customer service, that I should call in France and start all over again. ARE YOU FREAKING SERIOUS EXPEDIA?
I booked a flight to India through Expedia and when I was returning back I wasn't allowed to board in because I was having 2 stays in Europe and they said I need transit visa. I called Expedia, they cancelled my flight and asked me to pay $2500 for flight change, like seriously. When I looked online same flight was for $1150. It's a garbage site, never shop through them. Made me to sit 12 hours at the India airport and then had to pay for another ticket. Expedia didn't listen to my problem at all, they kept on hanging the phone. Such a horrible experience.
Booked a flight through Expedia with an upgrade - upgrade was only on the shortest leg of my flight. When I tried to remedy they told me it was my fault using a magic “tool” they had that could see exactly what I saw and did the day I booked my flight (over a month prior). Couldn’t help me from there but assured me they wouldn’t cancel my current flight that I already paid for. Horrible Horrible Horrible. Of course your tool said I was at fault... why wouldn’t it?
Expedia works when everything works - but if there is an issue, then good luck. I got screwed last year, but I didn't learn my lesson then. This time my daughter's flight got cancelled due to weather, but when I called Expedia, instead of addressing the issue immediately, they put me on hold and the hold was on for 90 minutes. I am not joking. We purchased insurance, but it looks like when if the outbound is cancelled by the airline, Expedia will not change the inbound without a fee or return full credit - so the insurance is also useless. If you are 100% sure everything is going to go fine, then go with Expedia, otherwise please find an alternate.
Expedia really screwed up my stay in this hotel and ruining my whole stay. Their hotel staff double the agony. Expedia customer service had book me for wrong days and changing the reservation took an hour plus half standing and talking to Expedia on phone back and forth for the screw up. Expedia should send me my money back, coupons or free next time different hotel stay for this agony. Also without asking used my points to corrected the stay with Best Western Hotel on 4191 try 1 Princeton Junction, NJ. I have a scar on this issue with Expedia. OMG terrible support and not nearly an American standards as far as their customer service. Very poor and I will not recommend anyone to book this hotel with Expedia any more. Enough for me with this worst days of staying there. I finally decided to stay with my friend for the second day and just arrived to checked out.
Travel insurance is not withheld - We knew we had a high likelihood we would need to cancel or change our plans, so bought the travel insurance. We are now having to change plans and they will not allow us to cancel our trip with the Travel insurance. So we are losing out on the cost of the hotel. In the future we will use other sites that truly honor their Travel insurance.
I booked a car rental through Expedia online for Amman, Jordan for 12/25-29 2017. Expedia used U-Save Rental. Landed at 10:00 pm - they gave me a car with gas below the reserve level & never told me about it. My family (4 of us, self, wife, teenage daughter and son) were stuck in the middle of nowhere in a unfamilar country with no gas. When we called the rental agent - he said: "oh yes you need to put gas - I forgot". Real lucky for us we were able to roll in neutral gear and found a gas station where we had to push the car to the pump aided by the pump attendant.
When returning the car - they could not give me a final bill but when I returned to the USA - I was overcharged on my credit card vs Expedia contract. Filed below complaint but after few email exchanges - Expedia asked me to sort it out with U-Save & never bothered to resolve or my issue. I had to work with the guy in Jordan for weeks & only got a partial settlement on 3/9/18. Ref below my complaint and case number with Expedia Date: 1/16/2018 Expedia case **. Miss ** gave me a car at 10.00pm in Winter in a unfamiliar country in the middle of night with less than the reserve tank – broke down in darkness and got people by roadside to help me full gas.
My family was put at risk in a unfamiliar country on Xmas day. When called he simply said – “oh yes you have to put gas sorry I forgot to tell you”· When car returned he agreed to give me credit for greater than 1/2 tank of gas and agreed on U$14 gas credit – no credit yet – he signed receipt. Expedia itinerary contract says I will be charged JOD 155.04 but I was charged JOD 195.00. They tried to state I returned the car late at 3 pm when I returned at 6.00 am - then backed off on that when I sent the check in time of my flight boarding pass that was at 8.20 am! Just filed with BBB on Expedia as they were the ones I paid.
Purchased a vacation package to China 3 months in advance and paid for the travel insurance but when we called to try to cancel our trip we were told we never purchased the insurance so our trip could not be canceled. The itinerary they sent does not match the amount that was taken from our bank account which DOES INCLUDE the travel insurance but according to Expedia they have no record of the purchase.
They also allowed us to choose our seats on our 15 hour flights but the day before travel we checked online and our seats had been moved to the very near of the plane (the non reclining seats) and we were told that in order to change our seats it would cost us another $93 per person and that they didn't have any seats together. We were traveling with an 8 yr old so we had no choice but to take the non reclining seats. We travel the world frequently and had never used Expedia before and certainly will never use them again!!! These guys are a joke!!!
I had $895 credit with Expedia. I wanted to use the credit to buy a return ticket. I was on the phone for 55 minutes to find out the following; $99 charge for changing flights - when the flights had been canceled! Difference in price was quoted as $734.81 on top of the $895 credit I had. I looked at the Expedia website and they had the same flights for $753.12! i.e. a total of more than $1730 for flights they were advertising for $753.12. How is this possible! I asked to speak to their supervisor and they refused. I have emailed them over 12 times now asking for assistance with this. They ring late at night even though I ask them to call am. They are not interested in resolving this. They only want to make money. Do not use them. You will be ripped off! This company is a ripoff and not to be trusted or used! You will regret it.
No longer using this site. Their outsourced customer service is horrible. Better to contact the hotel yourself and the airline. Once you book on Expedia, you are screwed, any changes require full cancellation then rebooking. I've had it.
I booked what I thought was a great deal through the site for my vacation 4 months away. The booking stated 1 night deposit to hold. Upon checkout I verified this several times. When I paid and checked my bank THEY TOOK THE ENTIRE RATE. When I called they told me to contact the hotel. The hotel tells me to contact customer service through Choice Hotels. I call customer service and they state to contact Expedia. Expedia confirmed its to be 1 night rate only. I get nothing but a run around going back and forth between this lying company and the hotel getting nowhere.
The hotel says whether it’s a glitch or not That it’s also non refundable and I can't get my money back after the first rep stated it was just an authorization charge and it’d go back in my account. It didn't. They lied. I am now out all the money I have and everyone keeps saying their error is not their problem. I get to pay for others mistakes? Calling a lawyer because that's fraud, disputing with the bank and contacting BBB. Do not use this service unless you want lied to and scammed!!!
Spent a couple of days looking for "deals" for a Las Vegas trip for my small business. I finally end up on Expedia's page. I'm not even sure how I got there. I find flights and a hotel that works for me at a good price. I choose the room type I want and the flights. End up with one flight from Spirit and one from United. I click for restrictions and see that Spirit charges for carry on luggage and that I am only allowed a small personal item. No problem. I'll travel light. United also charges but I have a United card, so the bag will be free (or so I think).
Purchase the itinerary. Get an email from United. My flight doesn't qualify for miles or for any card-member benefits. I will have to pay for my bag at the airport ($25) or at the gate ($50). Get an email from Spirit. The personal item size is TINY-- a medium sized woman's handbag. I go to their website and figure out how to pay for a carry on. I go to pay for my $50 bag and there's a charge of $94. They have auto-enrolled me in their club. I remove the club from the cart and get an error message. They do charge my card, but I don't get a confirmation that I've prepaid for my bag.
Get an email from the hotel saying that they've booked me in a room off-site but I can upgrade to the room I chose at checkout for $10 per night. By this time, I'm so whipped, I just agree to the extra charges. The resort fee is $40 per day on a $28 room. My hidden charges have now exceeded the amount I paid for the entire booking. I haven't heard from the car rental company. I'm afraid to hear from the rental car company.
They charged my card for a rental car I didn't pick up. When I contacted them, after being on the phone for 45 minutes while they contacted the rental car company to verify. OF course they found out that I didn't pick up the car and promised a full refund. The refund never came. So I called them AGAIN. Again on the phone for 45 minutes again while they contacted the rental car company. Again a promised refund... again nothing. AGAIN I called and again was put on hold for 45 minutes. When I asked to speak to a supervisor, I WAS PUT ON HOLD AGAIN FOR 45 minutes! STILL NO REFUND. Expedia is not worth the 5 dollar savings for travel. They have no problem pulling the money out but never refund!
VERY DISAPPOINTED that Expedia was UNWILLING to accommodate a change of dates on our London trip to accommodate my mother-in-law's chemo treatment who is traveling with us. EVERY OTHER VENDOR (Delta, Princess Cruise Lines, and the tours) have worked with us and actually the cruise ended up cheaper except EXPEDIA and the Park PLAZA Hotel at Westminster. I will never use Expedia again!
I booked a flight from Memphis, TN to Charlotte, NC and I clicked on a direct flight. I paid and then it gave me the confirmation, it had a flight to Atlanta, GA and to Charlotte that got in at 11:30pm. I called 3 or 4 times and got the runaround. I called back the next day and someone named Mike said that since I called within 24 hours I could cancel the flight and get a full refund. When I got my confirmation email, they held $104.00 back. I called and was told that this was SOP!! This company does not know what is going on and they do not care about customers. I will never do business with them again!! If you do, look out!!
I booked a room for 3-3-18 to Lumiere Casino and Hotel in St Louis, MO on Expedia's site. When I arrived at the hotel, I gave the person at the front desk my itinerary, they could not find my reservation which I booked more than 30 days prior to my planned stay. I contacted Expedia by phone with the itinerary number I had and they informed me that I had booked a room at the Casino Queen in East St Louis, Illinois. I ended up having to stay in the Casino Queen because all other hotels in the area were fully booked. After many conversations with customer service agents that I could hardly understand, I finally gave up trying to get my money back, very disappointed and angry with Expedia's lack of customer service.
Expedia expert review by ConsumerAffairs
Founded in 1996, Expedia is one of the oldest online travel companies. It was created by a team at Microsoft.
Hotel price guarantee: Expedia will not only match lower offers but also give customers $50 for finding cheaper rates.
Expedia+points: Purchases earn travelers points that they can exchange for discounts.
+VIP Access: +VIP Access members get free amenities and services at select hotels.
Visitor guides: Expedia provides visitor guides to help vacationers find interesting things in their destination cities.
Mobile deals: The Expedia mobile app gives users access to exclusive deals.
Best for: Domestic, international and budget travelers.
Expedia Company Information
- Company Name:
- Year Founded:
- 333 108th Ave.
- NE Bellevue
- Postal Code:
- United States
- (800) 319-4834