Expedia Reviews

The Expedia customer service was really very helpful in booking my flight and hotel through the phone number **, especially Sam was very much helpful.

I’ve used Expedia a few times and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips. and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips.

I had to cancel several flights last Friday, one of which was with Expedia. I called to cancel the flight and had the refund within 24 hours. It was super easy! I would use them again without any second thought.

I bought a ticket and it shows that it is a refundable ticket and then I had to cancel the return ticket and buy a new ticket, so I contacted them and they told me that they canceled the return ticket and issued a refund. So I bought a new ticket after that they sent an email to ask me to contact them to verify the refund options so I did, and I was surprised when they told me that they couldn’t do the cancellation and issued a refund so I lost my money twice one for the return ticket and the other one for the new ticket I bought. I will never use their services again. They are horrible and not reliable at all!

Purchased a flight through Expedia for a one day trip to Charlotte, NC. Arriving in the morning and coming back at night. 2 months later American Airlines changed the return trip and I would only be in Charlotte for one hour. I called expedia and after checking for any other flights and not getting one they stated I would get a full refund. 2 weeks later I received their refund and it was only for 2/3 of my original fee. Called them again and said that they only return flight credits not any additional fees.

Scammers! I booked three business class flights from Australia to London at a cost of AU$33,000 which they cancelled within 1 hour. 7 Days later I am still having to call them to chase my refund which I need to book another trip. I've lost count of the number of times they have "conveniently" been cut off. An opaque and nebulous organisation that doesn't seem to care. Incidentally, the flight that they say was "cancelled" is still being advertised a week later.

I booked a family stay through Expedia for 2 adults and 2 children under a rate presented as including dinner. When we attended dinner at the hotel, I was unexpectedly informed that dinner was only included for the two adults and that I had to pay an additional AED 150 for my children. This was embarrassing and frustrating, as I booked the room for my family and did not understand from the booking presentation that the children would be excluded from the meal inclusion. After the stay, I contacted Expedia and explained the issue in detail. Expedia later advised that the dinner-included rate applied only to two adults and refused my request to refund the additional AED 150 charge.

We had book our trip for Puerto Rico through Expedia. The reservation wasn’t the problem. The problem was that our flight was delayed due to weather conditions. When we finally arrived to Atlanta for our connecting flight, it left 30 minutes prior. There were no more flights to Puerto Rico that day. We were forced to stay the night in Atlanta and leave the following morning. We were allowed to select a hotel, La Quinta Inn South in Atlanta was trash. It was unkept and disgusting. We were originally given a room and it was still occupied. We were given a different room and it was filthy and rundown. We had our own blankets and we used those. Luckily our flight was at 830 on Tuesday morning. If it was any earlier, we would have missed it because the bus shuttle didn’t arrive until 620 am.

We booked a hotel in Flagstaff through Expedia, which required us to provide our full credit card details upfront. Unfortunately, the hotel did not meet our expectations upon arrival. The room was unclean, and the bed looked as if it had already been used, with the sheets merely having been pulled straight. We complained about the condition, and after some back and forth, were assured a cancellation. At the front desk, they claimed our credit card had not been charged. However, a quick look at my banking app showed that the amount had already been deducted. When asked, both the hotel and Expedia customer service denied having processed the charge. The responsibility for taking the money is simply being passed back and forth.

Expedia is a scam. Expedia will change your hotel booking dates to 2-3 weeks in advance on the sly during the booking process, then "oops, we just get to keep the entire booking amount for the entire booking stay, no refunds or customer service". What a load of crap. Had to book direct with the hotel in the hotel parking lot for a place to stay. Classic con, ripping off vulnerable travelers. No customer service, just an AI answering botE, or just people trying to sell you stuff.