Expedia

I PURCHASED A CAR RENTAL FOR THE DATES JULY 19-22-2023. THE SITE CHANGED the dates to June 4th to eternity. I called Hertz, they said they can change the pickup date just contact Expedia. I was not to hang up until they contacted Hertz. After 2 hrs online and on the phone, they said they had to forward the issue to their specialist claiming there was a problem with the rental. They would contact me within 24-48 hrs. I gave them a week. No calls so I contacted the support online and they confirmed all of my info and that I was not canceling just changing the pickup date. They would get back to me in a few more days. It is now the day before the pickup and Expedia never called and now I have to pay for two separate rentals.

Booked a flight through Expedia. Philippine Airlines changed the flight to cause me a 34 hour layover. Received email saying I can change or cancel. Cancelled through Expedia agent. Contacted them weekly to ask about refund and they have same reply. “We are a third party and must work with the airline. Please be patient.” This experience has been a nightmare. Will never book flights through Expedia again. Stay away!!!

I have been booking hotel rooms for the last 8 months straight using Expedia & for the first couple months they always gave me options with 10%-20% off but the longer I used them those deals disappeared & became obsolete. Blaming the hotel for the prices & fluctuating prices. In the beginning I was able to get the room with a discount for total of $81 during the week. & $93 on weekends. After 2-3 months the pricing kept going up. Now they often charge $91-$103 weeknights & 114-$124 weekends and quite a few times the hotel didn't receive the booking & Expedia wanted to take 7-10 days to refund my $.

Don't ever use Expedia, they will rip you off! Used Expedia for a hotel reservation. Driving from DC to Boston we got to the hotel late at night only to find out they will not honor the reservation. Had to get another hotel late at night and pay for. No refund was ever sent to us. We got ripped off, don't waste your money, otherwise take the chance.

I had a two night stay at the Hampton Inn East Hartford. I first called the Hampton Inn up and they stated I had to go to Expedia to make the changes. I called Expedia up and they stated they could not make the changes even though the website stated changes could be made. That being said, my wife and I decided to stay the second night. On the morning of 'first night I got a call from the front desk when we would be leaving that day. I told the receptionist we had a two night stay. She stated that I had canceled the second night and I had to check out that day. I called Expedia and they stated I could not get the second night refund!! The Hampton Inn stated it was Expedia' fault and when I called Expedia they stated it was the Hampton Inn's fault. Bottom line, both parties would not assume fault on what had happened. I will never use Expedia or the Hampton Inn again.

I rent a car through Expedia.com for 4 days to Colorado and they charge 21 dollar a day and 12 dollar for car insurance, when we arrive at the rental car office Nu Car Rentals-Den 18121 E 81st Ave Commerce city, CO 80022 they charge me again for car rental, car insurance, fees for who now what! Like Tx not even know what it was $47.96 SLI $59.64. Long story short we end up paying at the car rental 385.13+$300 dollar fee returnable when we bring the car back! So we end up paying for the 4 day car rental 285.00 + the 148.13 to Expedia! That’s a total of $433.13! For 4 day car rental!

I booked a hotel online with these people for a specific date, when everything looked good in the review process of my reservation, I submitted the booking, only to get a confirmation email, from Expedia, for a different date, then the one I originally picked, I contacted them right away, and they said they would have to get in touch with the hotel, to get the date changed, then they said, the person who can change the date was out, he wouldn't be back until the next day, so I waited, the next day came, and Expedia, said the hotel couldn't change the date, I knew they were lying!! I lost $175.00 because of them crooks. I highly recommend staying away from them!!

Dear Expedia Customer Service Team, I am absolutely livid and outraged by the utterly appalling service that I have received from your company with regards to my recent flight bookings. The incompetence and deception that I have experienced have caused me immense frustration and inconvenience for my trip from Vancouver to Albany on April 19 and then April 23 from Boston back to Vancouver.

This company is so inconsiderate. Their actions are disgusting. They made the mistake of changing the order of my name, making my LAST NAME and FIRST NAME switched. Thanks to them I have missed a flight and have to wait 7 hours for the next flight. Not to mention the customer service has a very bad attitude and made me wait for 2 hours to change the ticket name.

Booked 5 day car rental with Dollar through Expedia. Pre paid $206 month in advance. On arrival at Dollar rental car counter at airport, was told they don’t accept my card. Same card I prepaid with on Expedia. Had to go across to Enterprise and pay double. Immediately called Expedia on phone. Customer service representative told me I would have refund in 7-10 days but probably in 24 hours. Contacted another agent next day to make sure all was proceeding with refunded. Assured again. 5 days later I spoke with CSR via chat window. Was told there was no record of cancellation, refund processing, or of having spoke with any other CSR. Again told refund was being processed. Bottom line, shouldn’t have been allowed to book and pay for a rental car with a company that doesn’t accept card used at time of purchase. Definitely should have competent or at least honest CSR employees. Never, ever use Expedia again.