Expedia

Really bad customer service. Never give clear information booking time and after then we call they hang on all time. Their mistake in my booking but I have to pay $200 a bag at airport. Because airline don’t allow checks in bag.

Please don't trust Expedia in planning your vacation, expedia ruined my vacation that we planned after 3 years. I booked a hotel "La Malmasion boutique hotel" almost 2 months ahead of time so I got a good rate for my hotel, but the night before I could check in to the hotel I received an email from expedia that they canceled my hotel. I contacted expedia and they took no responsibility arguing that hotel canceled and they can't do anything, by then the hotel's price was so high that I could only find a hotel with lower rank and farther from the location of the first hotel with the price I paid 2 months ago. Later I contacted the hotel that had canceled my reservation and they said they never got my reservation from expedia and I was not the only case and it happened with a number of other guest.

Expedia advertises.. "Your one-stop travel site for your dream vacation." "Book your entire trip in one place" and "We're with you every step of the way." FALSE ADVERTISEMENT... BEWARE! On 5/19 my friend and I booked a complete vacation package for 4 adults/1 child through Expedia with flights and resort to the Bahamas leaving 6/12. While searching for airport transfers, we discovered Expedia had booked our flights to Nassau and our resort in Freeport. It was not until this time that we realized they were two separate islands!

Me and my bf had flights that went from the US to Paris, and then from Paris to Tbilisi. Our flight to Tbilisi got canceled so we asked for a refund on the canceled flight. Expedia refunded both flights without telling us. We didn't find out until we were at the airport because our ticket status was refunded. We had to pay last minute cancelation fees on our Airbnb, had already got expensive covid tests for getting on the plane, had to buy new tickets which were now double the price, and we were not allowed to refund our flight we had booked to replace the canceled flight.

Expedia booked me for a flight that didn't exist! All my itinerary from Expedia stated my flight was Fri June 10th. When in reality the airline doesn't even fly out on that day. The flight the airline had me booked for was Thurs June 9th therefore we missed our flight since we know we booked for the 10th and all our info from Expedia read the 10th. We never got any warning that our flight was “changed” (if that's the case) from Expedia or the airline. While they are refunding us I will NEVER use them again for completely ruining this trip for me and i hope no one else who find this review does either.

They straight up LIE about the total price of their packages to purposefully mislead consumers into thinking they are affordable. I put in my search details, they quote a total trip package, that says specifically a FLIGHT+STAY+CAR. All three options included in that price. It lets you pick you various hotel and flight, with certain options costing more but at least a couple $0 extra, so included in the total trip price. But when it comes to pick out car details, it only allows you to add a car with at least $80 extra. There are no standard options, only a car that is an additional $80 dollars. I tried talking to a rep named Krislyn hoping this was an error. Big mistake.

I wouldn't give them any stars if it's possible. I book 1 night hotel in Miami -GREEN SEAS HOTEL. Horrible people and hotel. I arrived to the hotel with my Expedia reservation and paid for it. The woman at the reservation desk asked me to fill out the documents. After I finished she said "you have to give me $50 cash." I said I paid already. I asked what for because we asked for $50 cash. I said I don't have cash so I offered my credit card and she said to me, "If you don't have the cash you can't stay," so I had to leave because I didn't have the cash. However, while I was there I sent an email to Expedia asking for a refund and Expedia said they can't give it to me because they couldn't get in touch with anyone in that ghost hotel -the phone purposely is not working.

Hi. We are a senior couple that often travel on cruises. Lately we cancelled all our cruises because we are sick and tired of the PCR PRE_TEST. We are both fully vaccinated and boosted, it doesn't make sense at all anymore! This is very tiring. Please review your policies and act accordingly. You are losing lots of clients.

I've used Expedia several times, and although I've had a few small problems here and there, I wouldn't say anything was awful, but all of that changed on my last reservation through them. It's pretty simple, I attempted to book a specific hotel, in a specific city, it showed it available, I made the reservation and thought I was done, only to find out Expedia ended up putting my in the same hotel chain, but an entirely different city I never entered or requested. When I noticed this error, I contacted their customer support to change the reservation, noting it was their error not mine, the city they put me I had never heard of, and didn't even know where it was. They flat refused to change the reservation or refund my money, saying there was nothing they could do, and wouldn't even acknowledge their error.

I made reservations months ago before the holiday summer rate hike through Expedia for June 4, 2022 and July 3, 2022 to July 5, 2022. Both reservations were cancelled by Oyo Coast River Inn without informing Expedia or me. I called the Oyo Coast River Inn one week before the first reservation to confirm and was told my reservations were cancelled without any explanation. I contacted Expedia since I never cancelled the reservation and had already contacted Expedia several times before to confirm the reservation which Expedia said is confirmed. Neither the hotel nor Expedia did anything to fix the issue that although I made reservations that were confirmed by Expedia, my family and I were left without a place to stay. I can't imagine how it would feel to show up and not have a place to stay on a busy summer holiday weekend. Such a nightmare experience.