Expedia Reviews

I am extremely disappointed with Expedia and their lack of customer support. I had booked a hotel in Las Vegas through Expedia for my birthday vacation. Unfortunately, due to an issue at the border, we missed our flight and the entire vacation. I immediately contacted Expedia to explain the situation and requested a refund or at least some kind of resolution for the missed hotel reservation. Despite my efforts, Expedia refused to offer any refund or even a credit for future use. The customer service agents I spoke with were unhelpful, showing no empathy or understanding of the unforeseen circumstances.

Difficult to get a HUMAN on the phone. The site is very limited for changing reservations. We tried several times to switch cities when the secretary got mixed up. I was more than happy to switch hotels (chain) so there would be no burden. Could not get anyone to talk to. I'll stick with Priceline. At least there are some humans that want to speak to their customers!

How do you reach Expedia? I have several phone numbers all saying the same thing; a continuous menu that never gets me to customer service. I need to request a REFUND due to Hurricane Milton that messed up travel plans.

Do NOT use Expedia. I booked a return trip with Expedia and went through the flight options they presented. At the end they offered an insurance policy they claimed guarantees a refund should the trip have to be cancelled. I was under the weather when the flight came up. Tried to cancel and they said the refund was not guaranteed. Decided to take the trip and not forfeit what I paid.

Wasted 40 minutes on hold trying to make a reservation. The agent never responded and never solved my problem. Eric did not try to contact me again to resolve the situation. Totally wasted time for nothing!

I lost everything with hurricane Helene and I had to cancel my family trip. 10 days before my check in date and I was unable to get any refund from my fully paid hotel reservation done through Expedia. Stay away from this business.

Have the app and was shocked to see the price for a weekend package was $200 more per person on the app versus checking the site without logging in. So much for Expedia's claim you get better deals and discounts by having an account.

Horrible experience. Showed up to hotel to have them tell me I didn't have a room I had a confirmation for. Had to pay for a taxi to new hotel after over 2 hours working with Expedia and hotel to get me a new room. Then sent multiple messages to expedia and spent hours talking to customer service just to be offered 25$ for my inconvenience. Got to my new hotel room 3 hours later that night at 1am. Expedia makes travel so difficult just for booking a single hotel room.

I booked an American Airlines flight through Expedia. A week later, they contacted me, citing a technical issue with the airline, and assured me of a refund. However, the next day, they canceled my booking and refused to provide the refund. They didn't even offer a travel credit, and the money I paid just vanished. This experience has made it clear that using Expedia can be risky. It's safer to book directly with the airlines.

We have tried to cancel 1 day from original 2 day hotel stay since August 11. It’s been back and forth with them. I had also purchased travel insurance so I finally called them and they directed me back to Expedia. Very disappointed with the runaround. All they kept on saying is "You’ll hear from someone within 72 hours." We saved all texts. I spoke with someone today and finally, she mentioned that I need to fill out form which she provided. I have used Expedia before but 1st time I needed to cancel 1 day.

On a Ladies trip to Athens and Santorini we faced many challenges which Expedia was not any help. We found bugs the 1st night in our Hotel and they refused to negotiate a refund so we can try to get book another hotel. The Hotels Expedia were trying to get us were 3x the price we paid, and we paid a reasonable price for the Hotel. I refused to stay and refused to leave the lobby until a full refund was made. Not until we showed pictures of the bugs then they agreed to only charge us the one night.

Due to incompetence of Expedia agents and Turkish Airlines customer service my husband and I spent 12 hours and $1000 in Istanbul going to Athens and 24 hours and $1700 trying to get back to Chicago from Athens. All on our honeymoon. We missed our connecting flight (Istanbul-Athens) due to confusion at the gate. Spent hours back and forth between Expedia and Turkish Airlines service desk and since no one was helping us we booked a separate flight to just get to Athens. Then, without notification, or return flights (Athens-Istanbul and Istanbul-Chicago) got canceled.

I will never use Expedia again. I booked a flight and just needed to change it by a couple of hours and they wouldn't do it and I couldn't even use the credit for a future flight. They just keep the money. To make it worse I bought the insurance and paid for seats all of which they keep. WHAT A RIDICULOUS RIP OFFER. I've learned the hard way the only way to book a flight is directly with the airlines....Someone should really be looking into their practices. They are TOTALLY bogus!!

Do not trust Expedia. I booked a flight. It comes with a bunch of different packages indicating that you can add options such as choosing your own seat or covering your baggage charges for an increased cost. After working through the many fees, I ended up buying a flight for close to twice the fare listed for a ticket with none of these extras. But, when I went to choose my seating locations... I was informed by the airline that the fee had not been paid. They were also able to verify that the baggage fees were not paid. After a very long chat followed by a very long call, during which I lost time out of my life, I was informed that it doesn't really mean you get to choose your seat and you need to ask at the counter. And that it doesn't include the baggage fees, which you have to pay at check-in.

I rented a car in Romania this summer through Expedia from Priceless Car Rentals. This company scammed me of almost 4000 CAD by selling me a car protection (Third Party Liability) instead of the deposit and saying that I’ll get back my money then I provide the full policy from Expedia, knowing that the Expedia insurance doesn't cover that, even though I bought the protection plan from Expedia when I rented the car. The renting period was from the 2nd until the 16th of August 2024. I contacted Expedia when I was in Romania, explained them the situation and they told me not to worry because they are going to take care of it.

I made a hotel reservation months ago for our trip to Quebec City and booked the dates Sept 25th to 28th. I needed to change the arrival date to the 26th and used the virtual agent. This process was easy and I received a confirmation from Expedia that this was done. A few days ago I the Hotel in Quebec called me to say that the dates were not changed on Expedia website. I called Expedia and spoke to an agent who said that I had to cancel the whole reservation and rebook the rooms. He also said that there were no other rooms available. This left me very confused and I was hesitant to cancel the booking since I may not be able to rebook the room and other hotels in the area were fully booked.

Absolutely the worst experience with this company. I bought a ticket back in April to visit my parents, but unfortunately, I had to cancel at the last minute. I called Expedia to get a refund, but of course, that wasn’t possible. Instead, they generously offered me a credit—oh, but only for Turkish Airlines! They also kindly let me know I’d have to pay a $175 rebooking fee.

Expedia promotes a bogus travel insurance company when you book meaning they get a commission on the sale. The company, Generali, denied my legit claim with information sent to them about my flight cancelation despite the fact that I PAID for insurance to cover exactly that. When I contacted Expedia, they did NOTHING!! They said it was non-refundable and I reminded them that I purchased the insurance they promoted for that exact reason. This is a total scam both for Expedia and Generali. As someone else mentioned, the justice department should look into this. So many travelers being scammed these days.

Charged my card, gave a fake itinerary number then cancel and never issued my refund. The Department of Justice needs to look into this scam. I have used a bunch of others such as booking and never an issue. I have multiple with the same case. Beware.

I bought the air tickets via Expedia. My tickets were flexible. But when I wanted to change my back flight Expedia suggested me to pay extra charge. At the morning the price was 600 CAD, and closer to evening it was around 1000 CAD. New tickets were more expensive. But my existing tickets were in the same price. Otherwise Expedia used the old price to my tickets that I paid two months ago. If you need some service with your tickets be sure Expedia won’t help you with anything. I spend 250 CAD for phone calls to Expedia in the roaming and in the end guy from Expedia Customer Support Team (his name is Kim) said: “I already spent with you one hour, I’m tired". That was a worst experience I have ever had to changing tickets. I asked them to send me call audiogram. They promised. But I didn’t get anything.

Irresponsible/unreliable website. Once you bought the ticket, you will never expect to receive the refund back even though I've the legitimate documents. They asked to contact the airline. When I contact the airline, I was told to contact Expedia. They are playing games. Very upset. Terrible service.

I made a Hotel Reservation and the receipt the Hotel gave me when I was leaving was more than 25% lower than the price Expedia charge me. I called and they offer me a Cash Value Coupon for less than half of the extra charge to be used with them and basically said to me take it or leave it. What a wonderful service!!!!

The conditions at the property were unsatisfactory, due to the following issues the minute that we walk into the location:

I would give them No Stars. I would give them No Stars, but that wasn't an option! I booked a trip for my wife to pack furniture and other items at her mother's home. My wife was exposed to COVID-19 and contracted it just before the trip. I canceled the Reservation due to the Disease, however, Expedia made this a Cancellation Non-Refund Trip, thus keeping the Reservation for 2 days! I canceled the trip 24 hours before we were to arrive. They stated too bad and kept saying I had to talk with the Hotel and the Hotel kept stating my issue was with Expedia! Therefore, I am out of roughly $375.00!!! Again, DO NOT USE EXPEDIA!!! Date of experience: August 17, 2024

They are nothing but thieves. We booked a car through Expedia for a trip to Arizona and Utah. The service we selected (nowhere in the booking did it specify this) only offered us the option of renting an electric car—seriously, in the desert? We had no choice but to upgrade our rental with Thrifty, but we had to pay twice because they didn't recognize the payment we had already made through Expedia (which was $381 USD!). Thrifty told us we needed to resolve the issue with Expedia. Expedia barely responded to our emails. At first, they tried to claim that we had never paid for the service, but after we provided proof with bank receipts, they simply stated that "unfortunately" they couldn't refund us. Please, never use Expedia if you don't want to get robbed!

Hello all victims of Expedia. Used to be a member but no more even though cancel my cruise. Terrible experience about my flight which was canceled by Expedia. I remember being notified about that until I came to the airport. British Airways company suggest me never ever with Expedia anymore because they have very similar cases with other passengers. I tried to contact but different departments always reply from the back office somewhere in India. Promising you everything but never do anything.

I booked a five-day vacation to Hawaii with a flight, hotel, and car rental. The price was a steal. I have booked hotels with Expedia and never had any problems. An emergency arose, and I was forced to cancel my reservation. This was a true nightmare, and Expedia was no help. They refused to cancel my reservation and did not give me any refund. They even suggested that I reach out to the companies and try to get a refund. I will NEVER book with Expedia again, and I would rather pay a higher price and book directly with the airlines. Then, I had a company called travel team contacting me, charging me a cancellation fee of 1,000 dollars to get a refund, and it was all a scam.

I use to be a customer but got ripped off on motel room back in April of this year. They booked wrong date and would not refund my money. They need to be turned over to the Better Business for stealing people's money.

Hitting nonrefundable by mistake, was in touch with Expedia shortly after. Was told if I pay $6.13 a night then I can cancel. I need to do this prior to a day 48 hours away. So, I did. Told then they will be in touch with hotel, cancel and get number for me. No, hotel will not accept. Now call AIG. I know who AIG is and it all makes no sense. Finally got thru to the hotel reservations. They could not find me at all. Last name not any normal name. I told them that Expedia has been in touch with you 6 or so times trying to cancel. Told right then and there they have nothing to do with Expedia, call them. So, set and pay Expedia, call within 24 hours to cancel.

Twice I booked with Expedia and the price charged at the location was not what Expedia promised. You then end up with endless virtual chat time and they have all kinds of excuses why there is a discrepancy. They will never correct the price and you end up paying more. I would stay away. There are better trip service providers.

We booked a package for flight and car. Our flight was delayed and when we arrived for car rental they said they did not have it and sent us somewhere else. Expedia would not refund for car rental and said we have to pay attention to the policy for each company. I asked to see the policy for the car rental that says if we have a flight delay we will not be given a car. They can not produce such a policy and because the car rental said no refund they are giving me a hard time. Beware if you buy the packages because when things happen out of your control they will not refund you. The worst travel company ever!!!!

Once they switched to One Key their CS just went down the drain! They took my One Key Cash because I did not use it. Why was there a time limit on it! Just sucks! Deleting their app and going with someone else!

I booked a room 6 months in advance. There was nothing in anything I read that indicated it was a non-refundable booking. 16 days prior, I canceled the booking. This was high season in Dublin, and the hotel could easily resell the room near the airport. Neither Expedia nor the hotel could provide any proof that the booking was advertised as non-refundable, and neither returned my money.

I would not recommend using Expedia or any third-party for that matter, and know I won't ever again, as of yesterday. It's the second time Expedia tried to keep my money due to a "policy." Years ago I had to let an airline ticket go for $850 because I was hospitalized and that didn't qualify. They would not accept the hospitalization letter and both United and Expedia kept transferring me and telling me to call the other one.

DO NOT TRUST Expedia for hotel bookings. They LIE about amenities on their website. Their Customer Service also sucks! Had an awful experience about Super8 Wyndham Hotel East Stroudsburg reservation and stay. Their website clearly stated *Free Breakfast* however upon staying it was known that breakfast was on-the-go. Even if it is on-the-go, they must at least provide a bar, granola/bread toast and hot coffee. But they just provided stale muffins and a meager coffee thermos.

I live in Houston and after Hurricane Beryl I lost power. I managed to find hotel a in Corsicana at IHG Holiday Inn. I booked it on Expedia on July 9th. An hour later I received a call from the reservations dept telling me that the hotel was in fact booked and had no vacancy and asked me to stay on line while my refund was processed. The customer service agent could barely speak English and so it took forever. He asked me for my credit card number and when I asked him why he needed it since he was calling from the place I made the reservation initially, he had no reply. He also could not tell me what was the name of the company I made the reservation with.

DO NOT USE EXPEDIA TO RENT A CAR. During the global computer outage, when our flights were delayed multiple times to the point we would not catch our connection, we were looking for a car to drive home from Boston, and when searching, Expedia showed cars were available at the Boston airport, and actually gave us a reservation to pick up the car. We cancelled our flights, spent 3 hours getting our luggage, and then stood in line at the rental car agency to find out there were no cars available.

CAUTION!! - I booked lodging through Expedia. Their terms clearly stated cancelation/modifications of itinerary can be made by a stated date. I tried to cancel 3 days prior to my stated date - Expedia would not allow. Their customer service was awful, many excuses and no resolve. Never use their service again!!!

Booked a vacation thru Expedia. We had to leave the hotel after 1 day due to bugs in the room and bugs in the bed. Expedia will do nothing to get you a credit and will not stand behind the hotels they rep even when they are below minimum standards. Customer service is terrible!

I gave Expedia 1 star only because there wasn’t an option for zero stars. It was the worst experience I’ve ever had. They actually charged me for a flight that the airlines cancelled and refused to give me a refund. I will never use Expedia again.

I booked a 2 night hotel stay through Expedia. Never again! My husband was at a nearby hospital. Instead of staying 2 nights, he was discharged after one night. I got to the hotel at 9 PM Thursday night and checked out at 9 AM the following morning. I was charged over $1000 for a 2 night stay. When I checked in I told the hotel that I would be leaving the next morning. They said that I would have been refunded for one day if I had booked directly through them. But, since I booked through Expedia, I would have to go through Expedia to get a refund. Expedia told me that since I paid at the hotel, I had to go through the hotel to get a refund. Long story short, I was given the runaround and lost hours on the phone and $500. Expedia is no bargain. Go directly through the hotel. Same price. Less problems.

I promise to God. I will never use Expedia. And this will etched to my grave stone. The experience left me so mad. I wanted to end it all. I planned a trip to Athens Greece since April of 2024 to be there on September 27 through October 4, 2024. What I got was a scam as of July 12. I lost $1,500.00. I learned my lesson. Their virtual agent do not help you with your questions. It has no options to choose when problems arrives. The only solution is either canceling the trip or stay on the path that you know is not what you signed up for. Once you accidentally push cancel button. It's on you.

Expedia, in multiple transactions, has always jacked the pricing up once it's time for check-out. The website will state, the pricing has increased since last logging on. Photo attached. The average booking only took 7 minutes, and a disclaimer appears that the price has increased. They are advertising one price, then taking the price up once you are ready to pay.

I've used Expedia for over 10 years and was quite happy with their service. Their website was user-friendly and flexible. However, this year (2024), I've booked five trips on Expedia and encountered issues with all of them. The most recent problem involved an all-inclusive package to Cozumel, which was booked in May. When double-checking the details today (July 4th), I noticed that our resort was actually on the mainland, not on the island of Cozumel. When I finally reached a customer service representative, he blamed me for not checking the hotel's address. I pointed out that it was offered as a package offered deal by Expedia, but he insisted that Expedia is a self-service travel agency and that it was my responsibility to verify these details. To fix the problem, they wanted to charge an extra $9,000 to stay at a resort on the island.

Made a booking for a hotel in northern Norway for 9 nights. The receipt for the booking said a twin bed and I ordered a superior room with king bed. I tried to change the booking to a king bed but was told that would incur a cost even though I paid for booking protection. I called the hotel in Norway and they said it was difficult to change and I would have to contact Expedia. That is when I was told it would require a fee and they were not sure they could do it. I then said cancel the booking and the guy said that would cost $125, but when the email to do that came it said $200. Oh no. The guy on the phone said always $200. What did I pay the protection fee for? Clearly Expedia gave me an incorrect hotel booking deliberately to generate more income. I will never ever use expedia again. I urge others to have peace of mind and avoid Expedia at all cost (and the cost could be high if you use them).

DO NOT BOOK WITH EXPEDIA, THEY WILL RUIN YOUR VACATION AND STILL CHARGE YOU! We booked 2 rooms back in February for this past Saturday. We showed the confirmation numbers to the hotel clerk upon arrival. The reservations did not exist and we spend over 4h trying to contact Expedia for them to fix THEIR mistake. It was very hard to get someone over the phone!! Since it was Canada Day weekend, no other rooms were available. Expedia found us new rooms in another town (40 minutes away) and after all this waste of time, they expect us to pay for the 2 rooms that we never got at the previous hotel.

Never use Expedia. Book direct with the airline. When you experience a crisis in your life they will nickel and dime every penny out of you while keeping you on the phone for 4.5 hours to book a change while blaming the airline support agency for not answering the phone. The information they give you will be consistently incorrect or lacking. And never worry YOU WILL PAY and PAY.

Avoid Expedia! Try Booking.com instead - they have better prices and a better system. Expedia's website is deceptively tricky to navigate. I booked 2 rooms at a Chicago hotel, and when I arrived, one room was at a completely different hotel. I tried to contact Expedia, but got caught in their never ending phone tree. I ended up having to pay for the second room out of pocket. Expedia will not re-imburse me.

Unreliable! Don't trust this site, they seemed to have low prices but when you arrive to the hotel, there are extra charges because Expedia sent the "wrong" checking info to the hotel. Expedia as travel agent just disappeared leaving you trapped with the reservation unable to cancel it so you have to pay whatever the hotel is asking....

We arrived at our Ramada hotel across from SEATAC and the parking lot was blocked with Hazard/Caution tape. I cautiously walked up to the entrance and every window had signs saying “Trespassers will be shot on site!”. I immediately called Expedia and told them the place was closed and I had put my life in danger walking up to the door. They called the hotel and there was no answer.

I paid a premium not to have horrible layovers. They change my flight 4x within a span of a few months before the trip. Now my layover is 6hours to hang out at the airport. Unacceptable. Taking my business elsewhere. Agent kept me on the phone for 2 hours and did NOTHING to help and neither did management.

I bought a flight ticket and hotel reservation on Expedia.ca, where the displayed price for my flight was $740 with Air Transat. However, I was charged an additional $542 without any justification. Furthermore, the hotel I booked was supposed to offer the best price, equivalent to a free night’s stay. Once paid, I realized this was false. I found out that I would have paid less if I had booked directly with the airline and the hotel.

I recently had a profoundly disappointing experience with Expedia's customer service, which was characterized by a lack of support and accountability. This situation involved a disrupted flight itinerary that left my parents stranded in an unfamiliar city, exacerbating an already stressful situation. The ordeal started with a routine inquiry to Expedia after my parents' flight was unexpectedly diverted, causing them to miss their connecting flight. Although I hoped for a swift and effective resolution, the service provided by Expedia was neither. The initial conversation with the representative, Bernan **, involved a lot of deflection of responsibility to American Airlines. Despite multiple assurances that they would help, the conversation was largely unproductive, with Expedia refusing to take any responsibility for the booking issue.

Tried to change flight booking and many times got this Expedia message "Sorry, we're having problems on our end." This is very very aggravating when you are stressed out trying to deal with changing travel plans, and there is no phone to a human mentioned anywhere! Airline won't help because trip was booked by a third party (Expedia), so what are you going to do?? Enterprise rental car website was easy to use to extend time.

One star is too many. These guys are criminals! Booked a hotel in Wildwood. Tried to change accommodations. Had to cancel original booking. They would not refund deposit of 675 then tried to make an additional 2000 for the same accommodations. Now we have no vacation!! So mad.

I would give 0 stars if possible. The incompetence of customer service is mind blowing. Zero added value and complete waste of time. Very unhelpful, giving incorrect information and with agents who are hard to understand. I must use them for booking business trips (company rules) and average I wait is 40 min/call and most often I need to call back .Avoid them any time you can.

Avoid Expedia. They are firm on policies no exceptions. They did not price match stating I missed the cut off time. Had I booked with the hotel direct they would have even after I checked in. Expedia has lost a loyal client.

I booked a car with Expedia and Europcar in Peurta plata Dominican. And I bought the Expedia insurance. When I arrived they were charging me $300 extra for insurance and that I would be refunded when we brought the car back without any issues. Well I never received the $300 so I put a dispute on my visa. I lost the dispute and now have to submit by mail another dispute. I called Expedia and they said not their issue and called Europcar and they said not their issue. I have been blatantly screwed by both. Stay away from Europcar and Expedia!

I will never use Expedia again! Flat out lied and stole money. I never fly, but had to on this occasion. I spent over 1,000 dollars and they said I could get a flight credit but never did. So sad that our world has come to people screwing other people! And it is ok to do that.

Not knowing Expedia booked our hotel, overcharged us by $275.00, plus a $15.00 service fee. Booking the hotel with this Jordan guy, he gave me the total of 1,368.00 and the hotel deposit of $250, that was $275.00, and I would get that back when checking out. We arrived at the hotel and charged another $250.00 deposit, which was explained at the front desk of the hotel, contacted the discrepancy number, and informed by this Edgu agent, the $446.18 was the taxes, the agent was very rude and kept on saying they don't have anything to do with the hotel fees, I tried explaining what I was informed, doesn't make any sense taxes would be that high, he didn't want to hear anything, kept on dismissing the conversation, until I gave up and ended the call. My fault for not checking that I was booking directly with the hotel. Expedia you scammed me and I hope it was worth it.

Will never book through a travel service such as Expedia again. Flights were cancelled and I couldn’t get flight rebooked, none available, my entire trip was cancelled due to no way to get there. I notified Expedia and hotel. Hotel stated that Expedia was who I had to cancel with but Expedia kept saying it was up to the hotel. Btw, I purchased all of the travel insurance from Expedia which expired two days before my scheduled flight/trip, so that was absolutely useless. Expedia said I wouldn’t be charged but then I was charged. Hotel “avid” of Ft. Worth has been terrible, giving me the run around and refusing to speak to me. I will never book with either company again. I would sleep under a bridge before I would ever book with Avid hotel again. Absolute garbage.

We’ve had two experiences in the last year where we have lost a night's stay by booking with Expedia. The first booking we decided to cancel within five because we realized it was not close enough to where we needed to be in Charleston, SC. Expedia would not work with us because it was booked too close to when we were to check in. Our second experience happened in Dallas/Fort Worth. When our plane landed, my husband called to check us into our hotel from the airport, and the hotel had no record of our name although our credit card company records showed that Expedia had put the charge through. When we called, they said they had no record of our name either. We had to book at a different hotel and pay again. We will never use Expedia again and will continue to share our experiences with others to warn them!

It's the worse web site you can use to book thing, no help, fake information, and hidden charges. Tried to contact them but they said contact the property who told me to contact them because they have the money, I will contact my C.C to get refund.

Expedia charged me $100 to cancel my car reservation after they refused to change the dates. Stay away from this company! The rental car company was Sixt which is equally bad. Do not use them! There are much better options.

I swore never to use Expedia again and haven’t for the last 15 plus years then on my last trip. I used Delta travels and during my trip I had to come home early (family emergency). At the counter at the hotel “Delta uses Expedia and there are no refunds!” Expedia you got me again but I will promise you never again! Delta you are in bed with the devil. I will not use Delta Travel again either. Off to social media again!

Horrible experience with Expedia. I booked a trip including flights because Expedia represented I could save $ with a package deal. The costs were not broken down and when I got a copy of the invoice, I thought it included flights and hotel. DID NOT. It took me hours to book this trip and then another hour on the phone with them trying to get an itemization of what I paid for. Decided to cancel the hotel and I will find another one on my own. The "itemized" invoice they gave me was so opaque, it was impossible to figure out. Horrible experience - would NOT recommend!

Worst experience at a hotel in my life!!!! Room was full of bed bugs!!!! Manager said she would have to do an investigation but tried to convince me that the full size adult bed bugs were gnats!!!! I have pictures of the bugs themself. Pictures of the bites on myself and my family!!!! Housekeeper was more apologetic and concerned than management. I have been a LOYAL Hilton Honors member staying at this chain more than 6 times a year for the last 7 or so years! I will NOT be staying with them again. And I will contact everyone I can about what happened until something is justly done about this!

Hi, I booked rental car through Expedia, expedia directed to NU car rental. But when I reached NU car rental place they said the booking is got cancelled (without my knowledge). So when I asked refund the NU car rental they said it's refunded and check with your expedia. When I asked expedia agent, each agent telling varity of stories. And each and every time they starting from step 0.

We booked a return flight through Expedia.com period. We weren't made aware that the carriers were not included in the price. This was not clear on our itinerary, nor in the screens upon ordering. It only became apparent when we were checking in with the airline. We wasted 2 hrs on the phone with the airline and were charged $47 extra per flight - frustrating experience. Last time we book through Expedia.

Title: Booking Error Caused Major Inconvenience - Disappointed with Expedia. Review: ⭐️⭐️. I recently booked a trip to Costa Rica through Expedia, and unfortunately, it turned into a nightmare due to a significant booking error. My itinerary was supposed to take me to Liberia Airport, the closest airport to my destination, the Riu Palace Costa Rica. However, Expedia mistakenly scheduled my flight to arrive at San Jose Airport, which is a staggering four-hour drive away from my intended destination. This error caused immense inconvenience and frustration, as it disrupted my travel plans and added unnecessary stress to what should have been a relaxing vacation. Despite my attempts to resolve the issue with Expedia, the process was slow and unhelpful.

I purchased a airline ticket. Showed up at airport. I realized that it was actually a reservation, airline did not issue any ticket. My time, money gone! Expedia is a corrupt business. Do yourself a favor and don't book anything with Expedia.

I booked a car that advertised unlimited mileage. Nope, extra fees 0.2 per kilometre over 200km. And $14 per day to cross a provincial border which is part of the National Capital city. These are extra charges, the advertisement said unlimited kilometres.

Expedia is run like a criminal organization. It is extremely deceptive. I was charged ridiculous fees to make a reservation with the Hampton Inn in Mystic. I actually thought I was using a hot website but they cleverly disguise themselves. NEVER use this criminal entity.

I was very frustrated by Expedia’s website which ended up costing me around $600. I had a trip with two flights. I made a change to my first flight on the website, but didn’t make any changes to the second flight. I then found out that I had accidentally cancelled the second flight by making that one change to the first flight. I was shocked because I received no warning that I was cancelling my second flight by making a change to my first flight. There was no warning or notification on the website that making a change to the first flight would affect the second flight (these were also to two different destinations).

Ripped of by Expedia. Purchased 3 tickets in Feb – noticed my name was short and not full. I called and asked for name correction which the rep replied that it would be done in a few days which never happened. I called a few times and even e-mailed asking for help to get this resolved but with no luck. I called and pleaded with the rep to please fix this name change – The rep said only option was to cancel my ticket and purchase new ticket at an additional cost of $600. I spent $3,846.10 first time and then another $1,541.46. I am waiting for a refund on my one ticket less $35.00 service charge for name change on a cancelled ticket.. Today we fly out and I still have two tickets on my name, plus the family is sitting separately and I cannot check in online so I have to go see a rep at the airport. NO MANAGER HAS CALLED ME TO DISCUSS THIS WITH ME SO FAR.

A refund was processed, thank you!

I made the call this evening to cancel the room and they refused to refund and told me to call the hotel to verify that it would not be penalize or charge to my bill. Reason I cancelled the room is my aunt passed away today, and this dude kept asking me why I am cancelling the hotel, told him 3x that my aunt passed away in Oregon today! Booked on April 19th thru 21st but she passed away today, they refuse to honor the refund back to my credit card. I spoke with the hotel, he was so nice to me, told me not to worry I will not be charged at their end. But with Expedia, told me I have to fight back to get my refund. I am going to call my credit card and dispute tomorrow. Never ever again. I will not book thru Expedia. They are dirty and liars and rip off! I am going to file a complaint against Expedia thru BBB! Unbelievable, refused to refund my money due to the death in the family, why I would still go up to Oregon after my aunt's passing today?

Daughter was booking family trip through Expedia.com. (I warned her to avoid anything Expedia after horrible experience with VRBO.) She found travel package within our price range. After completing online process she was informed the rental car was no longer available. She was later informed her $ would be refunded. When she attempted to rebook the price increased by almost $1000. To make matters worse a hold was placed on her bank account requiring days to clear. So she called Expedia.com who refused to not honor first package prices, help rebook, or offer some kind of credit to offset the extra cost of the tied up funds. They simply called it bug in the system.

2nd time I have been screwed by Expedia! I will not be using them again. I booked a reservation, and needed to cancel 2 hours after the cancellation window due to my husband's medical issue, and they will not provide a refund. They tell me the hotel has to approve and hotel tells me Expedia has to make the exception. Same as last year, when they cancelled my reservation without notification and my daughter and I showed up in NYC without a place to stay. Expedia blamed the hotel and the hotel blamed Expedia. Nothing but another company of thieves.

My wife and I recently took a trip to New Mexico, booking the flights through Expedia. At the time of booking, I paid extra for an upgraded ticket so I could check baggage and choose seat assignments. When I got to the airport I had to pay again to check luggage and they assigned us random seats so we couldn't sit together. This happened in both directions. So, I've double paid several hundred dollars. I tried calling Expedia but they make it very hard to talk to anyone and then you have to supply them with copies of receipts, seat assignments, etc. They haven't send me any accounting of the money they billed me and they make the whole process as opaque as possible. This isn't the first time this has happened.

I have a policy also; never do business with liars and cheats. I had two rooms booked through Expedia. I needed to change the dates and called the hotel directly 3 days in advance. They said there was nothing they could do; it was non-refundable and non-changeable as per the booking agent Expedia. So I spent the next hour on Expedia chat. Expedia indirectly (apparently incapable of simple direct answers) stated that they could do me a favor and change the dates for a “penalty fee.” If I paid an additional $350 for the $200 room, they could make the change. But there was no way I was getting a refund or even a partial credit. Expedia claimed the no refund policy was the hotel's. The hotel said it was Expedia’s policy.

I bought a ticket a few days ago for my son to come from Newark nj to Tampa Florida. What happen he got sick and he was admitted in the hospital and he chat with somebody and explain to them that he couldn’t fly because he was in the hospital admitted with heart problems. He ask them if he can changed his flight for another day. They told him no and he we lost the money that we pay. Very upset and disappointed that Expedia didn’t want to changed the flight even though we explain that he was in the hospital admitted. Never again we will buy a ticket from them that just lost a few customers.

Vehicle broke down first day of 3 day pre-paid rental from O’Hare Airport. They refused to provide replacement or refund any portion of my money. Manager refused to speak with me, representative didn’t appear to care. Contacted customer service, who didn’t help at all. Visa took care of it.

I must say that it has been a very disappointing and confusing experience. I have been using Expedia services for about 10 years and never dealt with such careless way of handling a business. I have booked many many flights and rooms throughout the years. Just a few days ago I had to cancel 1 night stay at hotel in Nashville. And I never cancel anything! Expedia had it saying that before 12th of March I could cancel it FOR FREE and get my money back. I canceled the room on the 9th of March, thinking everything will be under control, hence Expedia services! I even got an email confirming that the room was canceled! Then later, the hotel charges me for that night and so I go back to the Expedia customer service. They reassure me that I should get my money back and then started breadcrumbing me for a few days saying they are talking to the manager at the hotel...

I had purchase a flight from Denver to London for March 15 and a return flight from Dublin to Denver on the 25th of March. I was suppose to fly on Lufthansa coming back from Dublin with a layover in Frankfurt. I heard about the strike the airlines were having. So I decided I would call Expedia to see if I could get another flight out of Dublin. The agent said she could. It would be with JetBlue. But she would have to cancel the Dublin flight. And I would have to pay extra. I asked her on the phone if my London flight would be affected. She said no. About 3 hours later I found out they had cancel both my flights. So I contacted Expedia. After 3 hours chatting with them where they even admitted that the agent accidentally cancel my flight they promised they would refund the full amount. And if I wanted to go on my trip I would have to buy new tickets.

I booked my round trip to Miami from New Orleans. So my first flight was with American Airlines and had carry-on. But my return flight had no carry-on bag included. They were so subtle with it. And, it was freaking $89 (since I had already checked in via the app before coming to the airport). This was the worst experience I had ever encountered while flying. Never again. Will always buy tickets directly from the airlines' website. Expedia, you cheap little scammer. They just make your fare look attractive with lots of hidden expenses. So do yourself and your loved ones a favor and remind them never to book from EXPEDIA!!!

After I filed a complaint with the BBB, Expedia reimbursed me for the canceled hotel room and gave me $100 in onekey cash.

I was approached by an Expedia representative in Cancun Mexico Hotel Riu. The representatives showed many Expedia excursions on their laptops and pictures depicting a wonderful Isla Mujeres excursion. For $245 dollars I was told along with being shown pictures of an awesome Island excursion, crystal clear calm watered snorkeling, lunch buffet in a world class facility and a day on the island and a catamaran with less than ten people and no children. A way better deal than taking the ferry to the island. Golf cart rental for the day and you can drive anywhere on the island.

I booked a room thru Expedia. They told me it would be $127. They charged me $175 besides charging me $15 for the booking. They said the difference was for "taxes and such". The actual charge from the hotel was $110. They got the diff. DO NOT book a room, or anything, thru them. Go directly to the hotel and save a LOT of $. I was unable to scan my receipt as proof. I am not very tech savvy.

I booked airfare with Expedia as I have for nearly two decades. I had to cancel it due to an emergency. It was non-refundable as most of the lower price airfare is nowadays, however I was issued a credit for one of the two tickets anyway and told that he simply needed to book his trip before the date of expiration not take it before that (I clarified this at the time).

I had a bad experience with Expedia. They did not honor their services and blamed the airline instead of taking accountability. I suggest finding another third-party booking service or booking directly with the company.

In planning a trip to California, I used Expedia to make our reservations. The trip needed to be extended one day due to the fact that my son in laws' masters graduation was moved up, and the whole purpose of the trip was to celebrate his accomplishment. Changing the plane reservation (outside of Expedia) was no big deal, changing the hotel (INSIDE of Expedia) was a bit more involved, but the hotel added the extra night to the existing reservation. Not so lucky with the car rental.

We wanted a trip for 2 adults from Montreal QC to Mediterranean Spain. The trip when booked through KLM was a total of approx. $2300 and the departure trip lasted, with 1 stopover, about 15hrs. Using Expedia (my TD bank partner) was either $5600, for a departure trip with 2 stopovers, lasting a total of 34 hrs total. OR Basically the same flight as KLM, for a total of $8300. So the same flight about 4x the price or twice the travel time at ONLY 2x the cost. What a complete rip off! I will never book a flight with Expedia and will complain to the TD Bank for associating with such a partner.

I booked a hotel, it reeked of cigarettes, was very dirty and had ants crawling everywhere in the room including on the bed. I took videos and also spoke to the receptionist at the hotel, they said they will send me refund but I have to request Expedia to send it. So I left and got new hotel, but expedia refused to refund me, they will only offer me some gift cards which I am not interested in. I disputed through amex, but expedia mailed them their entire terms and conditions, and amex rejected my dispute, probably because the amex agent was too lazy to read the entire terms and conditions...

I had booked flights, hotel and car reservations through Expedia. Unfortunately both my departing flight and final flight to my destination were cancelled, causing me to arrive at my destination a day late, through no fault of my own. Because I had booked my car reservation from Alamo through Expedia, they were not able to refund me for the day I wasn't able to retrieve the car, thus I had to pay for a day's rental that I did not use. The same with the hotel. I have contacted Expedia requesting the refund for the day I did not use the car because I was stuck in another state due to flight cancellation, and Expedia has not returned my email, nor have I been refunded the amount of the car rental. Alamo also has not returned my email nor responded to my request for a refund.

I bought a flight and car rental bundle on Expedia for my trip to Denver recently. The overall process is relatively simple and convenient. However, they don't make it easy for you to see the price for each item you buy. I found later that I paid significantly higher prices to Expedia than if I just booked flights and car rentals from individual providers. So if you book at this site, be aware that you pay for convenience. By the way, their partner car rental company, Thrifty, also uses trickery tactics to try to squeeze more money out of you in spite of the high prices that you already paid for the rental. You can read my review, titled Trickery Thrifty, for more details.

I booked a hotel through Expedia app in Niagara Falls, and what I thought was Canada for my birthday. The app confused me, and priced and booked me into same hotel, except it was Niagara falls NY. When I arrived at the hotel in Ontario Canada to check in....they said they had no booking for me. I gave them the itinerary number and they said that's the holiday inn express in Niagara Falls NY not the holiday inn express in Niagara falls Canada.

Expedia flight bundles. Do not bundle your flights with your vacation. You're better off booking directly through the airlines, especially if you need to make any changes. We had a trip book to Mexico. And we bundled the flights with the vacation. The hotels were refunded. When we couldn't make the trip, but the flights could not be changed or altered. So it was a loss. This was a hard lesson learned since both tickets for 1st class do your homework.

Booked a hotel on 14 January for night of 17 February, was immediately billed and received a confirmation. When I arrived at the hotel to check in, the desk had no record of my reservation, informed me that Expedia had not forwarded the reservation, and the hotel had no rooms available. I then called a live agent at ** (a call center) who merely referred me to the complaints department and hung up. I called another live agent at (800) 319-4834--She apologized and promised to refund my booking fee but made no effort to find me a suitable substitute reservation. I had to walk in to another hotel and book a room at more than double the rate of my initial booking ($218+ more). I will not use Expedia for anything in the future and recommend no one else do so--They are unreliable, will not assist you in finding a suitable alternative, and may well end up costing you more than double what you expected to pay. Avoid Expedia!

We booked a hotel, bought insurance, and then tried to cancel. The hotel directed us back to Expedia, and the insurance directed us back to Expedia, but the agent at Expedia redirected me in every direction except to help. The agent canceled our hotel without our permission, and we were still charged. Horrible consumer service!

Booked with Expedia, faced a cancellation & had to rebook, costing over $1,000 extra. Their error in a name spelling led to a proposed $400 correction fee. Customer service was hostile & unhelpful, refusing to fix their mistake. Solved the issue directly with the airline at no cost. Advice: Avoid Expedia, book directly with airlines to save money and hassle. Never using Expedia again and will recommend others do the same.

I am finally done with that company. Lost tons of money with their new policies. In the past, they had a better customer's service. This company is not what it used to be. Beware of the changes and their new ways of dealing with customers. I also realise that their rates can be higher than the real rates once you call the companies directly.

I purchased travel cancellation insurance from the Chestermere Expedia Cruise location for my cruise. As the trip departure time approach, I had to cancel the cruise. After several months of waiting for response from insurance agency that handles travel insurance for Expedia Cruises. I find out that the travel agent there that sells the travel insurance....sold me an invalid policy. As they need to be purchased within 72 hours after booking cruise. Travel agent did not tell me that...She just took my money and bought this "invalid" policy. So now I don't get 50% of my cruise refunded and also out the insurance policy money....as it was invalid to start. Don't get your insurance from the people selling you the cruise...Not looking out for your best interest.

I purchased 2 tickets from Expedia, Los Angeles to Malta. The last name of one of the passengers is wrong on the E ticket. After spending 3-4 hours calling and emailing both Expedia and Turkish Airlines, I cannot get either one to correct it! Turkish Airlines says it's purchased through an agency so they can't fix it and Expedia says Turkish Airlines printed the ticket and Expedia is not able to change anything! Expedia wants the ticket to be canceled and purchased again for a $300 fee per ticket. At this point, I have not even asked yet if we have to cancel both tickets or just one since it's under the same ID! I travel internationally twice a year. Not only the service has gone down in the travel industry but it always feels like you are getting screwed! Unfortunately, no one is doing anything about it!

We booked 2 no-refund rooms. However, the hotel was filthy and had dead cockroaches in the hallways. The smell was horrific and we did not feel it was safe for use to stay with a pregnant woman and a toddler. The hotel stated they would give a refund if we went through Expedia. Expedia refused the refund and stated that it was the hotel. NEVER will use them again and urge everyone to avoid their services.

Buyer beware! Expedia is ripping customers off by sometimes not having the select Pay Now or Pay Later feature pop up when reserving the room. I was stung today for $1,900 dollars and not one person will help refund my money. Jag Hotel in Newfoundland is also not being helpful in returning my money.

I booked a rental car through Expedia, Finally after a long trip waiting on the line in the airport to take the car. The guy in front of me booked a car with Expedia just like me for one week, They told him they don't have a car for him. The rental company had a car for me because I guess mine was booked for 3 weeks. They didn't accept the insurance I bought from Expedia, and sold me their own insurance, Doubled the price. I called a bunch of number, finally reaching someone to cancel the insurance Expedia sold me. Imagine the first hours of your vacation you spend like this. How this people can get away with this kind of scam, This should be illegal. Stay away from booking anything through website like Expedia. I learned my lesson.

Booked trip to New York in November 23. Expedia changes flights that are not to my benefit without any explanation or discount. Expedia shouldn't offer flights and times if they can't honor them when booked 5 months out from travel date. I realize airlines change their schedules but Expedia shouldn't be so quick to take your money and then change your itinerary without upgrading or offering a discount.

Expedia.ca traps customers into booking, without being prompted to confirm or finalize, without being prompted for insurance, without being prompted to confirm that the booking is non-refundable, and without asking for the names of others attending. After accidentally booking, I IMMEDIATELY tried to cancel, explaining that it was an error and I did not mean to book but they simply said it was not in their hands since it was the hotel that had the no refund policy. It was the Expedia website that was confusing and misleading and they should take responsibility for their website that is a trap.

I booked a trip with Expedia later to find out the hotel is nonrefundable. I booked through the Expedia app and nowhere during the booking did it say it was nonrefundable. I never purchased nonrefundable tickets.

I booked a non refundable pet-friendly condo in Cedar Key for two nights. The non-refundable pet-friendly charge was $476.50. Two nights are $155 each, $76.25 property fee, $49 service fee, and $41.25 taxes. I booked this nonrefundable pet-friendly hotel as the charges above were stated. I then received an email after booking that an additional $90 was due, $45 per night. So after I booked a nonrefundable reservation, the property management company wanted another $90. This fee was NOT disclosed when I booked on Expedia. This is unfair billing and highly unethical.

Do not use Expedia for reservations. I made a reservation and included cancelation insurance. When I had to cancel they cancelled the reservation and also cancelled the insurance at the same time. They refused to refund because I had cancelled the insurance. $900 they still owe me. They are not trustworthy at all. Run away!

I needed to cancel a reservation for a vehicle and they will not allow that. They charge full price whether you pick it up or not. No exceptions for cancellations! I would not rent through Expedia! When I talk to Expedia they blamed it on the car rental company.

Worse place to book a trip. They never take the calls, the flights and hotel are not what they say they are in appearance. When we got to our destination it was NOT what we had asked for or planned. They will not refund ANY money regardless if you go through a travel agent or not. TERRIBLE, WE WILL NEVER USE EXPEDIA AGAIN!

I usually use the airline’s website to book my flights. However, I’ve booked few flights from Expedia over the years! What came to my attention and surprised me whenever I purchase my flight from Expedia, my seat is in the last row next to the toilet. I have had the worst experience with Expedia when it comes to flights.

This company is a SCAAAAAAAM!!!! I booked with them and when the airline canceled my flight, They refused to refund my money and they gave me the runaround. DO NOT GIVE YOUR MONEY TO THEM EVERRRRRR!!!! RUN WHILE YOU CAN!!!!

TAAP is the travel agents' platform to make travel reservations for clients that tend to go international. My client booked an 8 day Thailand tour. He booked his flights, using Expedia. We received a notice on Christmas eve at just before midnight. I as the travel agent I viewed it on Christmas day. They were informing us that the client layover in San Francisco went from 3 hours to 11 hours. We viewed other available flights, and they had plenty - one that would have been exact on what were looking for - Called Expedia, they cannot help because Eva Airlines has the money.

Expedia is offering property rental packages with hidden charges. The information says what the total charges are, but when they charge the credit card they add hidden charges. The customer service does not solve anything, there is no supervisor available and when If you want to reverse the transaction despite purchasing travel insurance, it turns out that you have to call another company. Be careful when booking with it, they do not guarantee anything.

Won't refund me my money even with proof and pictures the room. I booked. Had bedbugs. Told the hotel and Expedia and they refuse to do anything about the situation and not including almost having a homeless man try and break into my room while I was there and the manager did nothing about it.

When requesting a room at a hotel while driving, e.g. I needed something that night, Expedia changed my date requirement. When I got to the hotel, it said that the room was booked for the 18th. I checked my phone to see what I entered, and I entered it right. But Expedia just changed it for no reason. It cost me $150, which I never got back. Crooks.

I purchased airline tickets six months before COVID canceled my flights. They made no effort to try and attempt to recover lost funds. If you use this company, there is no guarantee that the service will actually occur; if it doesn't, you are out of luck. I will never use Expedia or services like it again.

Horrible to say the least! We booked a reservation for a vacation package to Montana. Needed to change the hotel only since the hotel listed was 5 hours away, 500 + miles away from the Bozeman Airport. The first call was brief as the representative gave us a number where no one answered, we tried multiple times and the call hang up itself. The next call transferred us over to the Cancellation line, even though we needed just a change in the hotel. The package was less expensive than the one we bought. Since this review is a real time review, we have been on the line for 2 hours and 10 minutes with no resolution. The representative keeps reminding us that it will be a re-book ing, therefore we would have to pay the $917 again.

I booked stay at a hotel in advance a few months back for a recent trip and prepaid through Expedia. This was my first time using Expedia. The reviews listed under that particular hotel on the Expedia website weighted heavily in my choice of that particular hotel. The second night of my stay. There was a violent assault in the room adjacent to me. I figured hotel security would be faster than the police so I called the front office. No security ever came. When I attempted a 911 call I was put on hold. Eventually I could stand it no more so I went to try to rescue the girl. Fortunately, I was able to stop the attack. Not bad for a 60 year old woman!

This company needs to have a credit line for issues that they can clearly help without a Refund or Cancellation. I made a mistake. Noticed within minutes after making it. They refused to help after a while. There was clearly ways for them to help without refund or cancellation but no.

Expedia was absolutely awful. I booked a hotel through their site. I tried to change dates, but they refused to change them without a fee based on "hotel policy." I spoke to the hotel and they said their policy is a refund within 72 hours of a person's arrival. I relayed this information to Expedia, who still refused to refund the amounts paid for the wrong dates. I spent almost an hour arguing with several different Expedia agents about the "hotel policy." I had to raise my concerns with the hotel once again, who went back to Expedia and got me the refund. To make matters worse, when I booked through the hotel directly, the rate was actually cheaper. Why would I even bother to go to the middleman (Expedia), who are terrible about refunds, refuse to work with you, and charge a higher fee for the same hotel rooms. There is no apparent benefit to using this website. I know I will never use them again.

I went into Expedia to update my email and I cannot. Why? Oddly enough, it's because I have existing bookings through Expedia. I also learned that as long as I have an existing booking, there is NO WAY to update my email address. WHAT? Is this 2023 or 1923? It boggles the mind that a company the size of Expedia makes it's nearly impossible to update one's email address while I'm spending my money by using their service. Hotels.com, owed by the same company, does not have the same limitations. In fact, I've never had issues with updating anything with Hotels.com when I've had numerous bookings at play.

Much better off using it only as a search function for locations and contacting the location directly. Expedia had terrible customer service. I booked a stay at a hotel for my wife and I for a weekend and was charged by both Expedia and the Hotel. I contacted Expedia so that they may rectify the situation and send images of my account being charged by both. They contacted the hotel and informed me that the hotel did not have my card on file and the hotel only charged Expedia. They informed unfortunately they cannot help. When I asked if they can refund me for the charge from Expedia to rectify the issue. They then said they cannot assist even though they had proof of both charges.

We booked 2 reservations through Expedia that included round trip flights and hotel to Cancun for 4 people. I received a text stating that I was required to re-enter our credit info to confirm or our hotel would cancel our reservation. I spoke with numerous customer service agents and even a supervisor who all advised me to follow the link that was text to me and re-enter our credit card information. I explained that I felt that this is a phishing scam and even received an email from them stating that there was a phishing scam going on. I notify the customer service supervisor of this email and he still advised me to re-enter our credit card information. I decided to contact the hotel directly and they informed me that this is in fact, a phishing scam, and not to add any additional information. Furthermore, they were able to confirm that our reservation was perfectly fine and no additional information was required.

In January '23 I booked a three-night stay in Vegas for November for 1,100.00 a night. At the time of service when checking in at the resort I asked the clerk if I booked direct how much would the room have been? His reply 455.00 a night. Expedia overcharged us by an extra 655.00 per night times three that's an extra 1,965.00 overall. I contacted Expedia who basically said they will do nothing about it. Please do not use this service when booking, they are a rip off. Do some due diligence! Look at their reviews. More bad than good. There's good reason for it. They are thieves. Save yourself time energy, and resources. Do not use this service. Good customer service means nothing to them, Truthfully.

I booked a 2 night stay in PHX through Expedia at a Holiday Inn Express. Paid the hotel directly and stayed one night, but found we had to leave early due to an injury my husband had. We called Expedia early in the morning to ask if we had to forfeit our second night because we couldn't stay and was told they would handle it. I also asked the front desk employee if we could check out a day early, but he was hard to understand, and not so sure he understood what I was asking. I even mentioned we could accept a voucher or credit for a future trip since the amount of the second night was not cheap. But we only checked out knowing that Expedia said they would handle it. Checked out way before check out time (9am Sat) then found out from Expedia they couldn't get ahold of anyone at the hotel so would let us know Monday. Two days later Expedia told us they couldn't help us. Will never use them again.

I made a reservation through Expedia, but did not get a receipt. I asked the hotel but they said you can only get it through Expedia. I went online and my reservation wasn't there. I used their virtual assistant which couldn't help, then a customer assistant advisor who gave me a phone number to call that didn't work. I searched for Expedia's number, but the virtual operator wouldn't connect me to anyone because I didn't have the reservation # which I never got. I went back to the virtual assistant and then a human assistant.

We booked a room the day of our travel to Washington, DC. On the drive down I realized I booked the wrong date. I called Expedia. Expedia told me they contacted the hotel and the hotel refused to give the money back. They told me to cancel online and rebook directly since it was same day. I was scared we would not have a room. I did as instructed. I then spoke with management at the hotel. They went through the records. The hotel said Expedia NEVER sent them the money. They said they would have refunded and reapplied to the correct date if they had the money.

This is a Warning to everyone who books a flight with Expedia! DO NOT purchase flight insurance. It's Bogus. The Company they use is Generali, They ONLY cover your flight refund IF it is an emergency. Not if you can not make your trip because of any other reason. DO NOT purchase insurance through Expedia. They do not explain what the coverage does and doesn't cover and then they won't tell you that it won't cover cancellation if your plans change. VERY DECEPTIVE. They will say "We Didn't say that we Guarantee you will get a refund if your plans change!"

I booked my stay with Expedia who offered a stay for $180 per night. My total to be paid at the property was $233.81. Days before my stay I was told I would be charged $292(included fees from Expedia )when I arrived at the hotel. I was then charged $336 on the day of check in and this did not include the $125 hold fee in case of damages. I was told that the $336 includes the resort fee and 16% for service charges. Upon receipt I noticed the $93 for “other charges” and asked that they be explained to me. Expedia informed me that the hotel did not honor the advertised price and that I needed to speak with the hotel. The hotel has not responded to my email in 3 days, there is no one to answer the phones so I just lose my money. The hotel was beautiful but this hotel and EXPEDIA is a rip off and I would like them to do better.

EXPEDIA IS FULL OF FALSE ADVERTISING AND MISLEADING INFORMATION! SOME WOULD EVEN SAY A SCAM!!! I have (3) 19 year old graduates trying to go support a former classmate by attending his college basketball game. I took the time to research your site and look specifically for those properties that said minimum age to check in is 18. I found SEVEN PROPERTIES IN ALBANY, GA THAT LIST 18 + TO CHECK IN... I booked the desired one only for the confirmation to say 21+. I called the other 6 and they all said the same thing. If I didn't review the confirmation and read all the small print and went off of the rules listed on THE EXPEDIA SITE, these young men would have traveled 4 HOURS to Albany, GA only be DENIED a place to stay AND NO REFUND because it's past the cancelation date.

Expedia appears to have a serious problem with customer data integrity. If your phone number is the same or similar to someone else's -- for example, if someone in another country has a phone number that includes your phone number's digits -- then Expedia's system will allow each party to have access to all reservations made on the two accounts. So when you call up Expedia, you will hear both your reservations and the reservations made by the person who has the phone number that's close to yours. In my case, this meant that someone who has my # was able to cancel my reservations. And Expedia did absolutely nothing to help.

I bought a non refundable non modifiable round trip tickets from the platform. since I couldn’t make it to the departing flight, they canceled my returning flight altogether. I called them asking for explanation, they said it’s because the tickets are non-modifiable. During the conversation the representative also pretended he could not understand me by using synonym words multiple time, and I called him out saying this is bullying your customer. he didn’t apologize or anything just kept telling me I was at fault. I was so mad. Bad customer service after being tricked into a purchase that was set up like a scam.

My experience with Expedia is extremely bad and it is better do not use longer third party when you reserve your travel. With Expedia, you have to be always be aware you can easily dump your money when you changing mind and would like cancellation. Remember! It is nonrefundable if you didn’t pay additional price for your package, insurance or any unforeseen circumstances. For me, all these travel internet companies intermediaries are no longer need, prefer contact only with hotel properties. At least you spend your money safely.

Was on hold with several departments for over an hour while they said they had no record of my $1150 credit even though I forwarded email proof. The email I received from them confirming my credit did not contain an itinerary number for the transaction, nor did another email ever arrive with more complete information. they kept asking me over and over for an itinerary number as continued to explain they never sent me one. After several escalations they finally found a record but would only share the airline ticket number associated while denying a credit saying the credit they denied having for over an hour had expired 2 days before. Completely shady and uncaring of our medical emergency. No willingness to assist. DO NOT USE EXPEDIA.

Bought a trip to Porto this year one way flight 2 months in advance with all the insurances. I had to cancel 3 weeks before the flight 'cause my brother died. I sent them a proof and they offered me half of what I paid, comes to 450.00. Sum that I never received even after many recalls after 10 months...

Do not EVER use this company to book ANYTHING! I booked a flight and car rental through Expedia. Paid car in advance. For both flight and car I purchased additional insurance. We get to Kansas City (around midnight). Mind you, we were on our way to a funeral the next day. We had been up since 5AM and were exhausted. We still had an hour travel by car once we picked up the vehicle (the reason for me paying in advance). We get to Alamo and they are closed. They directed everyone to the Enterprise counter. No biggie. I get to the desk, show my confirmation/reservation number from Expedia. They say they don't have a reservation. What? A confirmation is just that--I PAID IN ADVANCE! They can not even help me and tell me that Expedia is a third party and I would have to call them.

I booked hotel room in Washington DC for a national conference in October 2023. To hold the reservation Expedia required my credit card number, charging me ~$650 for 5 nights for the privilege. Out of my control my child became ill, and as a single parent I couldn't go, so with > 72 hours I cancelled my reservation. AND EXPEDIA REFUNDED NONE OF MY MONEY!

Do not, under any circumstances book your flights through Expedia. Nor anything else for that matter. Since cancelling our trip because of Covid in 2020, I have spent over 100 hours on the phone trying to get refunded for accommodation, credit for flights and trying to rebook another trip. They work under the philosophy that they will thwart you at every turn hoping that you will eventually give up. Why is it that the first several agents you speak to are unable to find your reservation or help you in any way but after 4 or 5 hours and talking to the 10th or 12th agent they are able to help you and all of a sudden can find your information?

I have rent a car from Expedia for a travel around DC. The car wasn't available at the time arranged. Couldn't make the trip. I chat with Expedia and they only say that they are a third party and if there is no cars available it's not their fault. I paid in advance from Expedia and the only thing they provided was a refund to be returned in 10 business days. Car rental said that as it was booked from Expedia they could not provide any solution. So, do not book with Expedia as they do not give you any support in case of any inconvenience.

I live in Miami FL, I bought a flight and stay to Santorini, specifically at the Sunny Villas Hotel, Expedia coordinated a Miami-London-Santorini connection for me. The initial flight to London was a little delayed so when I arrived in London the flight to Santorini was already left. At the London airport they helped me with a connection, but the closest was London-Munich-Athens-Santorini. Finally I arrived at the hotel at 1am in the morning, a hotel where there was no one to receive me, which was closed and without reception service, and at that time in the morning I contacted Expedia but they said they couldn't do anything.

When I arranged for a flight and rental car "bundle" with Expedia for a trip to Portland OR, I was told that I would need to present a driver's license and credit card with "sufficient funds" as a deposit in order to actually get the car. But Expedia never indicated what they thought was "sufficient". (My MasterCard had $125 credit which I thought was sufficient, over and above the $436 I had already prepaid.)

I initially booked a cruise online with Expedia, made 2 payments, through their payment site. I tried to make a final payment since last month and a error message is given on their end. They do not have USA representatives, and I have been disconnected, transferred, etc. So I have to give my Credit card information over the phone to Asia Pacific representatives. I will never use Expedia again.

Worst Management and Customer Service for an apartment that I've had in 20 years of travel. The lister is GlobalStay but they use Expedia and Expedia allows them to continue even though their reviews on Expedia and their ads are lies. Look anywhere else online and you'll see the REAL REVIEWS. Expedia does not care and will not do anything about them. Therefore I have to assume that Expedia is fine with the following treatment, lies and threats, to their customers. I will never trust them again after this. Any company that allows another company to use their services and then to threaten their customers is not a company that I want to deal with again.

Expedia is horrible. Never again would I book through them so I booked a flight and hotel then they canceled it but didn’t refund me so I called the bank and was told to call Expedia. Response was, "Oh they canceled it because that flight is booked" but then I asked her, "Why is it showing it’s available?" So now I have to wait until the payment is posted to my account in order for me to get my funds. The lady accent was so strong somehow was getting agitated because I didn’t answer her. Customer service sucks and she was most likely working from home because it was loud in her background, very unprofessional.

I was online through my phone and going through booking process, but when I saw charges on bank, didn't add up, so I downloaded receipt and the room was over $20 more than it said on website and the insurance was doubled. That wasn't what I clicked yes on.

Expedia was devious and booked a straight flight to Cozumel about 4 hours and with 1 hour exchange. Then without making it obvious they gave us a 3 exchange 4 hour flight time with 14+ hours layovers for the return flight. We have 2 children at 5 and 8 and this will be horrid on them. The worst part is we realized what they had done over 1 MONTH before departure and the SW Asian customer service reps REFUSED to change anything in the slightest manner, that is without about another 700-1000 dollars rip-off fees when there were actually where many open flights. I swear we (4 adults who regularly used Expedia) will NEVER—EVER use Expedia again. Goodbye heartless JERKS at Expedia. We hate you all now.

Our flight to London from Philadelphia was cancelled and because I needed to leave the date the flight was cancelled, I had to re-book and it cost $630. I tried contacting Expedia and they never did anything. Also associated with them, I bought flight insurance (cancellation and interruption). This insurance was on Expedia's website, AIG. Stay away from them because they did nothing as well. After my return I tried reasoning with Expedia and for 2 hours only received I'm sorry we are just a travel agency. Well, they are a worthless travel agency, and are of no help whatsoever. And so is the insurance company they conspire with. Both are England based companies and are anti-consumer. Stay away from them. NEVER buy their products. I will never step foot in England because of these crooked companies. If I could give a zero rating I would.

Good service unless you happen to hit any snag whatsoever. Almost impossible to speak with a human. Chatting is robotic and again almost impossible to get a human. When you do contact a human, they are not helpful and just deflect the problem back to you. You’re helpless because the airlines tell you to go back to Expedia, I horrible experience!

I thought Expedia offered lowered or fair pricing on hotels. The booking I received at a NYC hotel was 40% HIGHER than the rate at the actual hotel. When I tried to change the reservation to take advantage of the better price, not only was it impossible without cancelling the whole of the reservation, but Expedia charged me an exorbitant cancellation fee... on top of an already overpriced hotel room. It was an expensive lesson in NOT using Expedia for travel.

Hey guys, honesty i'm very disappointed since I still have tried to continue to work with Expedia even after they charge me breakfast $150 for person, what was 2 person = $300. And the hotel actually didn't have this option and I need to pay extra in the hotel. Even after I complain and everything, they never give my money back. After I had more 2 problems with them and never was solve. Honesty I will delete my account and never ever use this app anymore. Just headache.

Expedia booked two different lodgings for the same night and never though to give me any warning of the problem. As a result, Expedia billed me for a no show. They refused to refund my money. Expedia Customer Service was completely unhelpful, promising to get back to me, but never did it. I will never be using their system again.

I thought Expedia gave good rates but they over charge and then when you find out you've been over charged they want to charge you half the hotel fee to cancel. SO never, ever book thru Expedia. You will find better rates anywhere else or direct with the hotel.

I needed to change the email on my account and the only service is available is a virtual agent, which is only interested in booking you travel. I tried other avenues such as email, I called and again no support. Horrible way to do business.

On several occasions after booking flights through Expedia I have had to cancel. I was given a "credit" for the amount at issue, but when I attempted to redeem the credits they were essentially worthless. For example I booked a trip to New Orleans once that cost roughly $600. Had to cancel. Two days later I tried to rebook that, for a week later. Went on Expedia and found the SAME flight, same times, for exactly the same price. Called Expedia (as required) to use my $600 credit. Was told that credit could not be used on "that kind of fare." It was of course exactly the fare I'd used for the original purchase. They then offered me multiple New Orleans flights on the same days for $1400+. Of course, the only sensible thing to do was buy ANOTHER $600 fare. This has happened repeatedly, in various forms.

I booked a flight through Expedia for travel on Thanksgiving 2022. Unfortunately, I got Covid days before my departure and needed to cancel. They told me I had a year to rebook travel. Now it's September 2023 and I'm ready to rebook, but they tell me my credit has expired. The one year starts from the day the flights were originally booked (so if it was more than a year before, you don't even get a credit). They're completely unapologetic about the miscommunication. Even though they say you have a year to rebook, they say it's the customer's job to read all the pages of fine print.

Paid in full for a five day stay months in advance. I show up to the hotel, and they had cancelled the reservation because I was late checking in, and after speaking with the manager he assured me they did not take any money from Expedia. Expedia says they refund anything hotels don’t take, but they have chosen to pretend that the hotel is keep the money for a stay they didn’t keep booked for me. Zero integrity after years of spending thousands of dollars with them every few months.

I booked a property with Expedia after I paid $2,255. I received a message saying this property was unavailable for my chosen dates, but the money had been taken so I canceled to get my money back but only received half the money back. Was told the property was available and to rebook, I did only to receive a message from the Host/VBRO that this booking was cancelled, so I ask to be refunded my money and I would make other arrangements, the Host said I would get a full refund only to change their mind and refuse to give my money back. With 15 communications, I still have not been reimbursed.

Booked a hotel, requested 2 adults, 1 queen bed, pet friendly. Upon arriving at the hotel we checked in and went to our room. The room had been changed due to Expedia requesting a handicap room which we did not request so in order to accommodate that request we were put in a smaller bed room. The hotel also let us know the room was $119 and not the $145 price Expedia charge and the pet charge at the hotel was $10 and not the $20 Expedia showed. The hotel changed the price on the room for us and didn't charge for our dog but didn't have a queen room to move us to as they were booked solid due to college football in that area.

Expedia clearly advertised that hotel had free breakfast. I have 2 screenshots to prove it but they don't want to compensate me.... this is false advertising! They changed the information after I reached out to them about the situation on the day of the check in. They didn't want to provide a credit and said my screenshot are not valid! It's difficult to fight against large company like them!

In June I booked an "extra leg room" seat for my wife and I for an upcoming trip to Mallorca Spain. Three days before the trip, the airline calls notifying me that even though I have the seats reserved on an Expedia receipt, the airlines have cancelled my extra room seats because Expedia did not pay the airline. Three plus hours later (I timed it) and escalating the call to "a supervisor in the Midwest named Tammy" Expedia did NOTHING to rectify the situation and own up to its error except to say "SORRY SIR, I CANNOT MANUFACTURE MORE SEATS FOR YOU". This was to be a very big trip for my wife and I and Expedia did its best to get it off on a sour note. Expedia please try to realize when a customer contacts you and spend THREE HOURS trying to rectify a situation that it just might be somewhat important to them. To take a cavalier attitude and do NOTHING is unacceptable. SHAME ON YOU EXPEDIA!

I got into a car accident on the way to my hotel. After I contacted Expedia about my booking they gave me a full refund even though my booking was not eligible. The whole process took 2 minutes, they were quick, helpful and professional and understanding.

I made a car rental reservation through Expedia with a scam company by the name of "Rent a Car for Less". The fees this scam company tried to charge me amounted to 4 times the amount quoted on Expedia.

I used Expedia to make a hotel reservation in Portland Maine for one night in August 2023, for 3 adults in one room with 2 queen beds and a sofa bed. Expedia confirmed this in writing. On arriving at the hotel after driving all day, the hotel said they had my reservation for one room with 2 queen beds but no sofa bed, and in fact they had no such rooms in their hotel. Showing them my printed reservation from Expedia, they agreed the reservation included a sofa bed but said they simply had no rooms like that.

I booked a hotel as 4 stars and that’s what I paid for, we went there, there was a huge sign at the lobby saying 3 stars. We ended up having to pay extra for basic things even a safe. I booked a return international flight and both ways were disasters. We ended up paying an extra $500 and on top of it. The staff is incapable. Their service is ** and they do not do anything to compensate for their mistakes and mess ups. All they say is “They're sorry for the incovenience” when they have advertised false pricing and information. Don't book with them.

I bought an all inclusive package and only when I arrived at my destination I found out that transport to and from the hotel aka shuttle was not available. This is ridiculous and absurd. Imagine arriving to your destination, tired and restless only to find out that no car or bus is taking you to your hotel and you have to find your own way with a taxi or bus. Shame on Expedia.

I had to cancel, and the trip insurance did not work with Delta, which is one leg of the trip. Unfortunately, the penalty and the insurance or greater than the price of the ticket. God in heaven don’t use them.

Booked flights and added perks for 1 free checked bag and immediate seat selection. Didn't happen. In trying to straighten out to get a refund for the additional charges, this is one of their responses during my inquiry. "Upon checking the include on your ticket is you free select a seat and you only have carry on bag." Say what? Waiting to see if a refund shows up on my credit card. My advice is use site to find flights but book thru airline. Airline powerless to help if booked thru 3rd party. Live and learn!

Like someone here said everything is fine while buying from them but problems starts when you want to do some change or get money back even you paid extra for that, they always say that's airline policy. Is anyone here tried to contact Federal Trade Commission about Expedia?

Expedia is leading customers to believe that this is an upscale mountain resort and IT IS NOT! Because the hotel is under construction the pictures on the site ARE NOT the experience you are in for. The "Lobby" is a converted suite that is basically the convenience store, breakfast area, and staff breakroom all in one. If you are lucky enough to get a parking space in the garage (Maybe 30) don't plan on getting out easily. Otherwise, you have to park a 5-minute walk away and pay $45 a day.

You get that great room rate but is it in fact the same room when you arrive? Is it paid for? You may think so but BEWARE!!! They changed my room AND the Hotel charged me an additional $115 basically because Expedia and the Hotels are not in sync and honest contractually. Is your reservation refunded if you cancel? My Car refund was denied!!!

I had gone with and talked with Charlotte ** about a cruise. It ended up I didn’t go on the cruise but I continued to get their catalogs. I asked them to stop sending them in June and they don’t stop. I will get them two days in a row and some are as thick as a phone book. She told me I was being rude when I told her she might ask her customers if they want this mail sent to them. I can’t reach Expedia Customer Service. I can’t talk with a person. I can’t imagine actually booking a trip with them what would happen. And from reviews on sites that review companies, it’s sounds horrible. And the Expedia.com doesn’t allow reviews so whatever ones in there are probably from people who work there. What a waste of paper!

I'm shocked that they are still in business. While easy to book, customer service is a nightmare. No accountability, incompetent, abusive! They sell you things and leave you to fend for yourself. They make horrific mistakes and do anything in their power not to make it right. My experience with them brings tears of anger to my face, surely, for many moons to come.

I currently have $3,424.90 in rewards cash that they will not allow me to use because I can’t transfer it to my other email account. Poor customer support and the inability to reach an actual human being that can help! I’ll never use them again!

We booked a trip through Expedia. When we arrived the hotel we booked was closed for renovations. It took an hour to reach Expedia. By then we had to book somewhere else for double the price. Expedia was not concerned at all. They gave us a refund for the trip and since it was a package told us how much we were getting which was only half of the cost of the rooms we had to book somewhere else. They blamed it on the hotel which was Days Inn in Memphis Tennessee which is horrific. I tried to reach out to them by live chat and they couldn't care less about your problems. They are making reservations without checking to be sure the hotels are open. They just want your money. Do yourself a favor and do not book with them. Read all reviews of hotels. They make you think they will back you but they do not. You will be left stranded like we were.

Due to a weather, our flight was canceled. We called Expedia multiple times to inform them that it was not our fault and requested that they either book us another flight, follow up on our hotel reservation, or at the very least refund our money. However, they did not provide any of these services and did not even follow up properly. Every time we called, they simply told us to call back the next day for a response from the hotel. We even offered to pay for another flight ourselves, but we have to know our room still is available or not? Or if it is not can you provide us another room? They insisted just wait.

We booked a hotel in Cancun and airport shuttle through Expedia.com for 07/23/2023. Our flight was 1 hour late getting into Cancun airport. The shuttle never appeared, “apparently” it was there before and left. We had to pay for a taxi to get to the hotel. We paid in full the shuttle service (Speedy Shuttle) through Expedia. Expedia “tried to contact” the agency in Mexico and allegedly claimed that the “agency denied the refund”. Never again will we go through EXPEDIA. Terrible customer service, we couldn't be more vulnerable.

I booked a car through Expedia for 8-11-23. They gave me a rate for SIXT rental car company. Our flight with Allegiant was 2 hours late getting into Nashville. Went to the Sixt counter and they were closed and nobody down on the lot in the garage. Nobody in their shack. I had to rent a car from Budget. I paid in full the car with Sixt and they denied me a refund. Expedia said sorry, they won't give you a refund. Never again will I go through EXPEDIA. THEY SIMPLY DON'T CARE ABOUT THE CUSTOMER.

We booked 4 hotel rooms on Expedia. For 08/12/23. Got to the hotel and 2 of the rooms were canceled without our knowledge or them telling us anything. The price for the rooms was wrong and they required a deposit before they would rent you the room. None of this was available through the website Expedia.com. Expedia charged my card for all the rooms and refuses to give me my money back. They want to give me reward points. Called customer service and spoke to a foreign gentleman who was no help and couldn’t understand basic English. He was useless. I do not know if they are an American based company but they are Hiring the bottom of the food chain. He was about as helpful as chewing on crayons and eating glue. I would not use their company or their services if they paid me to do it. My dog could probably run a company better than this retard.

I have used Expedia for years and never had to contact them before, but when I needed their help, wow, what a mess. First of all, my flight to Europe was delayed causing me to miss my connecting flight which resulted in me having to stay 24 hours in a foreign country and pay for a hotel where I was supposed to fly into and now couldn't use. Therefore, the first day and a half of our vacation we were enormously stressed and sleep deprived.

I booked a trip package with Expedia. It was a 3 night, 4 day trip to New Orleans. We were able to cancel up until Aug 5th. Our trip was to be from August 8th to August 11th. The package was using Delta Airlines for the Toronto to New Orleans and Air Canada for our return. 8 hours before boarding we can an email saying Delta flight has been cancelled and rescheduled for the 9th. We had to cancel the hotel and now lose a day. NO one is willing to extend our trip to the leave on Saturday instead of the Friday. We paid for 4 days and 3 nights but are getting short changed.

They arbitrarily change your dates and leave you without a refund or a place to stay. Then they will not even speak to you about the problem. For a company with the age and standing of Expedia to resort to scamming customers is very disappointing.

Theft is what my experience amounts to. Theft and incomprehensible idiocy. We were traveling home to California from Indiana via car, and taking things in a spur of the moment manner, not really knowing exactly where we’d need a hotel each night. Do each day we’d drive and then by late morning we’d see what hotels were in the area we then knew we’d be. So we’re in western Iowa on the 29th of July and decided we’d stay the night in or around kimball, South Dakota. Plenty of hotels to pick from. Found one on Expedia, and it was a pay at hotel deal. I checked the email confirmation and it said 7/30 not 7/29. Hmmm, that’s weird and not right since by 7/30 we’d be somewhere in Montana.

Booked and paid for a rental car through Expedia. Took $40 Uber to airport to pick up rental car. Instructions were to show driver's license and the card used to book car at time of pick up. Rental car company would NOT rent me the car because my card was a debit card and not a credit card with a $500 balance available. It said that their policy was to not accept debit cards for deposits. I asked for a refund and was told to call Expedia for a refund. Upon calling these criminals, I was informed that my booking was non-refundable and I would not be getting my money back. I explained to them that the rental did NOT happen by choice of the car rental agency. Was basically told, tough luck. Now I am fighting with them to get my money back AND THEY ARE REFUSING. User's recommendation: NEVER BOOK ANYTHING ON EXPEDIA.

Expedia offered a price for a 2-night stay which it advertised included Fees and taxes. When the confirmation came to my email additional taxes were added to the original price I agreed to pay. When I called to cancel my reservation they told me I would have to pay a one-night early cancellation fee.

Their app doesn't work. It doesn't recognize the booking reference that Expedia sent me. I could view my reservations on the laptop but not on my phone. Even the link to reservations that they sent to my phone did not open, and the message I received was that I was offline and needed to check my internet connection. Well, I was most certainly online, sitting next to the router and using the same internet successfully on my laptop. It also takes them forever to send flight and hotel confirmations: on the next morning, I still don't have a confirmation for a flight +hotel combo I booked last night. I still hope that it arrives at some point today.

DO NOT USE EXPEDIA FOR TRAVEL RESERVATIONS!!!! It's been years since I did so...and clearly things have changed! Expedia has refused to refund an $8000 reservation I made 2 weeks prior. The room was booked for a year later! The convention we were traveling for moved from Virginia Beach to Orlando so we had no choice but to cancel. I thought it would be no big deal given the Oceanaire in Virginia had confirmed a 3 month cancellation policy for the room, which then becomes non-refundable. But, nope. Expedia said it was the resort's decision and the resort said no. The Oceanaire Virginia Beach said it was Expedia's decision and Expedia said no. This is awful. Am I seriously just out $8,000?!?

We were told in an email from Expedia that they would refund $481 to our VISA within 15 days after an unsatisfactory experience. Two months later no refund, lots of stalling. We do not trust Expedia. Gene

When you rent a car from Expedia you will get a reservation confirmation with a total amount of the rental and under the total amount it will say "all taxes and fees included in the total amount"... Well, that is a LIE. I was charged over $125 MORE than my reservation amount that I agreed upon and when I reached out to expedia to be compensated for the overcharge, they told me that their policy is that they are not responsible for any other fees, taxes that the car rental company charges above the fee you agreed to with Expedia and that they will not honor their reservation total. Expect to pay way more in taxes, fees than what expedia tells you!!

I had rented a car from SIXT for Chicago and my plans changed. I tried to modify or cancel and Expedia said I could not without a $100 cancelation fee. I have never been charged a cancelation fee. The only way to communicate was through the Chat Bot. I reached out and a rep on the Chat Bot for Expedia said that they would cancel and I would not be charged the Fee. I said great because otherwise I would just keep the rental and see if SIXT would prorate once I returned the car for the day I wasn't using. Expedia did cancel but still charged me the $100 fee even though the rep said otherwise. I finally was able to talk with a supervisor for Expedia that apologized but his hands were tied and I would still lose my $100.

I have been calling trying to redeem an airline credit since May. I was told by a Expedia agent I could use it when I was ready. I called before the credit was to expire and explained I was not ready to use the credit due to Covid cases still being high. Now that I’m trying to redeem the credit the past 3 Expedia agents have not been able to help me. One of them told me a flight specialist will contact me regarding my case. It’s been almost 2 months now and I have not received a call or email. I am now looking to book through other agencies like Orbitz or Priceline because this experience has made me not want to purchase through Expedia ever again.

Expedia do not reimburse your money back. I went to make a hotel reservation and the system made a mistake on the date (It may be even on purpose). When I realized it, I went to change the date or cancel the reservation and I could not do that. I spoke with someone that practically said, "Sorry you lost your money." Be careful. Expedia do not care. They got your money. I bought the insurance AIG and again no money back. AIG says the only excuse I have to get my money back is if I got sick and I have a doctor's note. Almost $500 I lost with this dilemma and a huge headache. I work so hard for the money, and I never use the hotel and they stole my money and there is nothing I can do. Such a white-collar robbery. I even went through my credit card to get my money back and nothing. "DO NOT USE EXPEDIA TO YOUR RESERVATIONS OR AIG INSURANCE. YOU END UP LOSING YOUR MONEY." Trust me. They do not care.

They refused to refund me when I booked a hotel that had maintenance issues that forced us out early during our stay. I only asked for the time I was unable to stay at the hotel to be refunded and this was not done. I was offered instead a $15 credit to use on their site which did not begin to cover the amount I lost out on. Do not use this service. You can not talk to a real person. Only a chat is accessible & I am almost sure it was a robot.

I went to rent a home from them. I entered the dates, my CREDIT CARD info and submitted the request to book. I got a confirmation screen. This was a very busy time of year so I did not pursue any more rentals. The next day I found out they rented me a house that was not available!! I lost out on the other rental homes and they did nothing to clean this up. I am contacting my bank, and credit card company. The owners of the house said the house is only available for 30 day rentals. I was looking for a long weekend.

After a couple hours they resolved my refund.

I recently rented a car at Pisa airport in Italy through Expedia. The car rental company was called OK Mobility. The car rental company's agent denied my rental because she was mistaken about the documents required to do so. I addressed this problem to Expedia sending them the rules and regulation for rentals on the car rental website to show their rental agent had made a mistake. Expedia never attempted to correct the problem properly and answered my many attempts to contact them with the vague answer that they couldn't change the vendor's decision. I was charged the full rental although the fault was clearly the vendor's and Expedia in no way took responsible or refunded money to me. Lesson here, always rent directly from car companies because Expedia will not hold their vendors accountable and refund your money.