Expedia Reviews

Hello, About three months ago, you approved all videos of this style that we created, but now you are rejecting all of them. This policy change has caused us to lose over $8,000 because we decided to continue producing videos based on your previous approvals. If our videos had been rejected from the start, we would never have invested time and resources into making them for you. This is truly an unprofessional approach from your side. You do not even show respect to those who were among the first creators making videos for your platform. Now, you reject all our videos with a reason that is clearly not the real reason—because you changed your goals.

Stay away from this company! I used them for the first time although made a stupid mistake by booking for the wrong month. I contacted them immediately after and they said they would work with me for a refund. I got an email that said my refund was approved. Then a few days later it wasn't approved because they can reach the Hotel I booked. So they can't issue me a refund. I contacted the hotel and they told me Expedia didn't even try to get a refund. They said they would issue it same day. Expedia just keeps telling me they can't refund me. STAY AWAY from this company!

Booked our vacation to Cancun, Mexico through Expedia. Once at the Resort, our problems began. We had booked a tour to Tulum Temple while there. Morning of the tour, we discovered Expedia had never booked us on the tour, yet we had paid for it. The other couple we were traveling with DID have their reservation but didn't go because we couldn't. We were able to book a day later with the Lomas Travel tours at the resort, but of course costing us twice the amount the original tour cost. The Concierge at the resort was on the phone for nearly an hour with Expedia regarding the tour. At that time Expedia told us we did not have airfare back to the US and wanted us to pay them $735 more dollars to book flights home. Of course, we did not. A few minutes later, I then received an text from American Airlines saying our flights to the US had been canceled.

I booked the flight for my mother of 90 years of age going from Miami to Lima, Peru round trip and they offered American Airlines from Miami to Lima And Sky from Lima to Miami and Sky canceled the wheelchair service in Lima and Expedia claims no responsibility.

In checking an e-mail account seldom used I found an e-mail from a hotel in Tokyo concerning a reservation I HAD NOT MADE and no one in my family made and there was no e-mail confirmation of. The reservation was apparently made through Expedia. Numerous attempts to research the reservation confirmation number referenced by the hotel were unsuccessful. Expedia's operators in India spoke with a heavy accent, disconnected me twice and would not/could not provide any information about the booking. I have not been able to find a functioning e-mail address for customer service. In short my experience with them has been awful and I will cease using them for anything.

Extremely disappointed in Expedia and Porter airlines! We missed our flight out of Toronto on February 13th due to having to wait 4.5 hours in line to get through security at Pearson Airport which had just had a major snow storm the previous night. When we finally cleared customs after close to 5 hours in line, we ran to our gate, the flight had been delayed twice due to the weather and the plane was still there, but they (Porter) would not let us board!! Apparently they had already taken our luggage off along with the 20-30 other people that missed the plane. We were told we had to leave the secure area, reclaim our luggage and go upstairs to the Porter desk and they would rebook us.

NEVER EVER will I use EXPEDIA again. We used Expedia for a trip to Sarasota Florida 2/14-2/17/2025 for a buddy's wedding. Upon landing, we called the "hotel", Sarasota Getaway to inquire about early check in. We then found that Expedia OVERBOOKED the "hotel" and we did not have a room. After searching for a contact number for Expedia, which was a chore in and of itself, we encountered a barely English speaking male, who kept using the catchphrase "no worries" when we told him of the issues we were having.

I do NOT recommend Expedia. Expedia Reward points were suddenly removed from my account. When I contacted them, this problem was continually shuffled to other departments within customer support services without any resolutions. The points were never returned to my account. Expedia does not follow the terms/conditions as listed and documented under the Terms and Conditions. They do NOT follow "good business acumen", where a business follows the Terms and Conditions, as documented; and where they do not verbally change a "documented" item just to benefit themselves and to create a loss for the customers. The terms and conditions cannot and should not be changed in any way in order to remove/eliminate the EARNED BENEFITS from customers' accounts.

Expedia travel booking led me to lose $1860 as the way they book, while I have "travel credit" now of 1860$, I cannot at all use any of this money for any flights which make no sense to me. I will try to avoid using Expedia in the future and ONLY book directly through airlines. Terrible. Calling their customer service didn't help either.

Expedia is double-charging room rates. I travel for work and It's happened 4 times since the beginning of the year. Each time I have to dispute the charge, defend my charges to my job, and get proof of the overcharge. Endless amounts of time and everything is still pending. ADVICE: BOOK DIRECT and put this company out of business.

DO NOT USE EXPEDIA FOR ANY TYPE OF TRAVEL RELATED TRANSACTIONS!! This is the most terrible company you could deal with. They deserve less than one star. This company is also using offshore means of customer service (India, etc.). This company will steal your money any way that they can, by upselling you a worthless cancellation insurance policy, along with your booking. This is just such a janky company in so many ways. Please stay away from this company!!

I have been using Expedia for a number of years and I have issues off and on but tonight was the last. I made a reservation on a hotel and accidentally put in the wrong date by one day. I called the location within 5 minutes of making the reservation and they told me no problem have Expedia call me we have plenty of rooms for tomorrow. I called customer service and the first three calls when I started explaining what I needed they just hung up. When I finally got to speak to someone all they wanted to do was to tell me that since it was within a week before the date there was nothing they could do unless I wanted to pay for another room, DON'T USE THIS COMPANY. LOOK AT THE REVIEWS, NOT GOOD. By the way, you will never speak to anyone you can understand either.

Expedia LIED. Stated you can use your one key money you’ve EARNED from booking with them. They state you can use towards, flights and rental. A lie again. Staff from customer rep to supervisor. Poor customer service. Ima deleting the app. I’m not spending another dime with these LIARS!!!!

Bought a package (air and hotel) from Expedia. Confirmation material indicated no cancel fees (I bought refundable tkts). Had to cancel and was charged $500. cancellation fee because, an Expedia agent said, it was required by the airline (Delta). Called Delta and was told that Delta charges no cancel fees on a refundable tkt. Guess what: never again with Expedia. I will deal with airline directly.

The customer service is terrible. After making a simple error with choosing the wrong weekend (a month in advance, for the weekend before we would be at our destination) we contacted Expedia the same day to fix our error, however they are keeping all of our money and will do nothing to assist us. If you are capable of making a simple human error I would advise you to book directly through the hotel.

BEWARE! BEWARE! BEWARE! If I could give negative stars I would. I travel a lot and this was the worst experience with Routes (and since Expedia) I have ever had. The issue started when we arrived in ATL on 11/23. I went to the email to book the shuttle but the page would not find my confirmation so I had no idea how to get the shuttle. After calling several times and no answer, we grabbed an Uber for $30 to the rental car place. Once we arrived, they did not have the minivan we booked and no vehicles were available that would fit us and our luggage. The front desk agent only told us we could cancel and book somewhere else - impossible the weekend of Thanksgiving. She stated that they never carry minivans and didn't know why Expedia allowed us to book one.

On February 15, 2025, American Airlines changed my returning flight time from 11:30 am to 7am. I called AA and was told to contact Expedia. When I contacted Expedia, Jordan did a very professional job to change my flight. He was extremely helpful and patient. The flight was changed to a more reasonable hour. Thank you Jordan of Expedia. 888-447-6137.

Just booked a hotel through Expedia for college visit-have had bad moments with this 3rd party but this was awful. Hotel was 4 hours away in Harlem, a Marriott. They provided us with link for their parking but upon arrival lot permanently closed. We were sent to another lot…also closed! Then told to find street parking?! In Harlem??!! Not possible-I asked Expedia if I could credit the account to use on a hotel I could actually get my family into…They refused…The call was outsourced and they were ignorant and uninformed-save a lot of problems and book directly-Expedia is terrible!

I purchased a plane ticket back in early January. This was before all of the frequent plane crashes. I had confidence for years because I always traveled. Not so much now, so I called Expedia told them my concern and if I can't a refund at least a credit. The agent Remy repeated their policy to me at least 50 times. He did not care of my concern. Long story short, they stole my money. I will never do business with them again. They are thieves and will still your money in your time of desperation.

I made several consecutive bookings through Expedia. I have been a loyal customer for many years and use the company regularly. However, this occasion they let me down. One of the bookings was with Azores Airlines (SATA). The airline changed the date without any proper notification, warning, or apology. Just a short text with the date change. I contacted the airline to say the date change was not possible, because I had other bookings (flights/hotels/car rental) either side of the flight. They said contact Expedia, which I did. Expedia tried to pass the buck by then suggesting I contact the airline. I demanded Expedia sort out the problem since the booking was made through them, which they said they would do and got back to me with options. I chose an option together with my original demands for proper compensation. They responded with an email that demonstrated a complete disregard for resolving the issue.

Not my first poor review with Expedia and will certainly be the last as I will never book through them again. 4th attempt booking with Expedia in my lifetime and EVERY SINGLE TIME there have been multiple glaring issues, namely: customer service, knowledge lying, switch and bait tactics, incorrect information like free breakfast, parking, amenities, etc and a general lack of professionalism. Do yourself a favour and book through superior sites with comparable rates such as Hotels.com or Booking.com.

This experience has been absolutely terrible. My husband was injured in a biking accident, and I've been trying to reach Expedia without any success. They kept transferring me to different agents, leaving me on hold for 45 minutes and then another hour and a half with no resolution. I eventually hung up, realizing their customer service must be closed. In my opinion, it's always best to book directly with the company rather than through a third party like Expedia, as they simply won't help you.

If I could rate Expedia customer service less than 1 star, I would. I have been sick in bed with the flu for four days now and have to cancel the reservation I had for this coming weekend. Unfortunately, when I went to cancel online, I accidentally cancelled the protection plan instead of the actual reservation, because their website is so poorly laid out. I tried using the virtual assistant to correct this, but they were absolutely no help. I finally called the hotel who gave me an actual phone number, but of course it was all automated. I finally pushed zero a couple hundred times and actually got a person on the phone, but of course they were in India and couldn’t understand a thing I was saying. I requested to speak to someone in the United States.

Do not use Expedia for airline tickets. Go directly to the airline site. I booked tickets with them on Delta from Detroit to Vancouver. I contacted Expedia customer service and asked why I could not pay for bags online through Expedia. They told me I purchased a stand by flight and that I had to pay an additional $139.98 for an upgrade to main cabin and an additional $35 for my bag. So my flight that I thought was $195.93 ended up costing me $335.91 plus $35 for my bag. What a rip off. And the customer service rep was only concerned with getting my credit card info. He was very agitated because I kept asking questions trying to get clarification because this was not making sense to me. Beware.

I booked a flight to New York on Dec the 8th through Expedia. The first booking had me landing is JFK but returning out of Laquardia so I had to have that corrected. They deducted 777 dollars for that ticket out my account so they rebooked it for one airport which they charged me for that also. I asked when would I get refunded for the first booking. I was told it might take up to 3 months. Ok I stayed in contact with them the whole 3 months so on Feb the 6th I got a call from the expedia refund department saying they were gonna refund my money. But they had to log in to my phone to do it which I thought was strange. They did some things so I was told I would get my refund in 24 hours. Well 2 days later no refund. They called again and had to do the same procedure again, was told I would get my refund in 24 hours. Still no refund.

As we were on our way to the hotel, we were told that there was a booking error and the room wasn’t actually available. And that we’d be sharing with room mates. We were on our honeymoon so we were very much not ok with having roommates. We scrambled to find another booking last minute and booked another hotel nearby. Paid in full, only to find the time of booked it was past the check in time. They allowed us to book for that day after check in was already closed. We called the front desk to try to arrange a late check in or a refund and got no answer. So basically we were stranded. I canceled that booking that wasn’t honoured only to be told it’s non refundable and basically just got screwed out of $400.

It's very simple, most hotels don't honor Expedia reservation. It's is impossible to get a refund. After arriving to the hotel, they told me that they have no room available, even so I had a hotels reservation through expedia. Don't use expedia's service.

Two weeks prior to our trip we noted that there was a misspelling of a middle name on our Expedia flight confirmation. We had not had problems with Expedia on past bookings, however, this time we spent more hours online and speaking with agents at Expedia and the airlines on the phone, than we would spend flying on this international trip. Frustrating without resolution.

I have documented proof and receipts of everything I am saying here. February 7, 2025. My wife and I booked a package trip with Expedia.ca to Mexico which included our flights, hotel, and a private “Saloon Car” service from the Cancun airport to the ferry dock, tickets for the ferry to the island (Isla Mujeres) and a ride to our hotel (all return). A guy with a van showed up at the airport and drove us to the ferry docks at night and dropped us off. When I asked about our tickets for the ferry, he did not know anything about that. So he called Shuttle Central and asked them. They said they were sorry but had not purchased ferry tickets for us. They texted me to apologize, that they had an issue, and couldn’t provide the ferry tickets, but that they would refund me the ticket cost through Expedia.

I had a terrible experience with Expedia. My car rental reservation had a date issue, and despite multiple emails and calls, their customer support failed to answer my main concern: whether my reservation would be honored if I arrived a day late. They provided confusing and contradictory information, had poor English communication skills, and ignored my request to speak to a manager. This ordeal cost me a massive amount of time and caused unnecessary stress. Expedia’s customer service is unprofessional and unhelpful. I won’t be using their services again.

I changed my email online as site allowed editing. After that I booked flight. When I received no confirmation I called. I was told confirmation went to old email & that I would have to cancel booking & they would rebook. I paid $200 more, received poorer connection & had to pay extra to get seats comparable to. What it had. I again received no record locator number or itinerary number. When I called, I went through 3 agents, 4 hours later no one could find booking so I booked through American. I later. Insisted on complaining to a supervisor who found booking so now I had 2 flights. I was able to cancel most recent & am still out of pocket for 1 booking. Also $200 more for flights & inferior connections. No one seemed to care. I have used Expedia for 30 years but never again.

They double charged me for my stay at a hotel in Cozumel. Instead of refunding the money like they said they would, they made ridiculous excuses in order to cover their mistake. $2300 that I now have to go through my bank to try and get back. The hotel cost $2000 for the week. I ended up paying $4300! Customer service didn't care at all.

My dear friend passed away earlier this week and the Funeral was Feb 1st. I had booked a room through Expedia at a price of $211, at least I thought I had. Price seemed high for a small town. I checked my credit card account the day I was checking in and it said it was declined. I called Expedia and they said the room was no longer available, but they could upgrade to a suite for an additional $150 making my one night stay $361 in northern Minnesota. I asked what kind of a racket they were running? I was told if I didn't take the option they were going to charge my card the $211. I told them I was going to cancel the payment. I decided to go directly to the hotel.

I had booked a return flight from Toronto to Mumbai for 3 travelers. I received flight cancellation email from Expedia. And Expedia agents rescheduled my flight, again I received cancellation email for that flight.. I asked them to refund the amount so that I can book another flight. It’s been 2 months. I am calling them but yet I did not receive any refund. And each agent I am calling giving different answers and status. It’s really frustrating. Save your money and frustration by not going to Expedia ever. Worst experience ever.

Bedbugs at the hotel Expedia booked as part of my expensive package!! Ruined the vacation! Expedia offed a paltry number of "Expedia Credits" which can't be used for flights or hotel. Several phone calls, with promises to get back to me. They never did. I phoned yet again and was told the same thing, even after the rep. talked to management, saying that there was no way they could offer more. We all know that is nonsense - they could give whatever they wanted. I don't appreciate being lied to. I won't be booking through them again. I will advise all my friends and relatives to NEVER use Expedia.

I booked a vacation rental from the Expedia website which is also VRBO. The reservation was supposed to be eligible for a full refund by the date on the website advertisement but evidently, it is not fully refundable based on the "after the fact" confirmation fine print that was emailed to me. After booking it and paying for it, I was provided with the property address. I looked the property up on Zillow and saw that the home had bars on the window and neighborhood looked not safe in Tampa. I also checked Megan's law and saw that there were many ** in the area. This place is listed as "Exceptional". For (3) days I have been trying to cancel my reservation for a full refund and Expedia/ VRBO are absolutely refusing to fully refund my money and offering me only 50% back. Buyer BEWARE, take screenshots of everything before you give them your credit card info.

I booked a trip to Orlando in January 2025. I picked the resort that was on Expedia, which stated it had shuttle bus services to the parks. When I arrived there I was told by the resort that is incorrect information and has told Expedia they are putting incorrect false information on their website. I have asked Expedia for a partial refund and they keep running around telling me no one will get back to them. Save your money. Go somewhere else. Customer service is horrendous and they don’t care if they’ve done wrong by the customer.

I have called customer service three separate times with two separate numbers. Each time I was hung up on. The representatives refused to let me speak to a manager. I was calling to inquire about the total cost of a car rental to ensure there were no hidden fees. Each representative had different daily prices for the rental than the app says. No one provided a solution and their suggestion was to just book the car. A nonrefundable booking that surely has hidden fees that would prevent me from picking up the car at the airport upon arrival. I travel 90% of the year for work and will no longer be using Expedia. Absolutely unacceptable customer service.

Lesson here: Don't book w/ 2 separate airlines, don't get the traveling insurance, pay a little extra for ability to make changes to your flight. I am a new flyer and so far I have taken 2 trips using Expedia and all has gone well. However, I booked a flight for my husband in OCT for Feb and I made the mistake of using 2 different airlines because the flight t thru Frontier (FT) to Indiana was canceled due to schedule issues and the returning flight thru American Airlines (AA) wasn't.

My daughter booked a MUCH needed Birthday trip for my birthday. The flight got cancelled due to the flight being cancelled. So they said the ONLY flight they had left at 6:00am and didn't get into New Oorleans till 7:00pm with a VERY LONG flight delay in Houston? So anyways with all the flight delays we decided to cancel the trip....It took my daughter OVER AN HOUR to cancel the flight and they charged her a 600.00 cancellation fee TWICE....So when we pay they get HER money right away but for them to reimbyrse the money for the trip AND THE money FOR THEIR ERROR....It's going to take 60-90 days....We were going to rebook next month....But it's hard to rebook when your due about 2000.00 dollars....NEVER USE EXPEDIA!!!!

I rented a car through Expedia and went to pick it up, but there was an issue at the rental company, and I couldn’t get the car. Despite contacting Expedia’s customer service multiple times by phone and live chat, and providing proof of these attempts, I still haven’t received a refund. Additionally, a supervisor handled the situation very unprofessionally, dismissing my concerns and implying that the issue was solely my problem, without any effort to help. This lack of support and accountability has been extremely frustrating and disappointing. I hope to resolve this issue as soon as possible.

I have always used Expedia to book my travel. This year when I booked my mother and her partner's flights to Mexico for my wedding, Expedia notified me that the airlines had changed their flights coming home. The options were 1) accept changes 2) call to rebook the flight or have a refund issued. The new flight times added an additional 9 hour layover which was unacceptable. When I called for the refund they advised me it would be processed in 3-5 days. The refund to this day has never gone through. I have called and spoken to several agents, each one not having any record of the last one. I have emailed, never getting any kind of response. I spoke to a manager and she tried telling me to accept the new flight as it was a great option and would not listen to me, nor help me with the refund I was advised I was going to get, so that I could rebook a more suitable flight. I have never had such terrible customer service.

Expedia.ca is no longer a reputable company. Their booking process is not replicated by their receipt process and the customer is often subjected to bait and switch or technical difficulties resulting in the customer not getting what was paid for. For example, purchasing premium economy airfare and then being provided basic economy. Expedia is very well known for that.

I purchased a cruise for two people for $1,870, fully paid in August 2024. However, on the day of the trip (November 24, 2024), I was charged an additional $977. When I called to address this, I was told it was a mistake and that both charges would be refundable. They asked for a $400 cancellation fee for the refund process. Despite receiving an email confirming the refund, I have not received it, and now they are saying they won't refund it at all. The representative, Davvy (**), assured me the refund would be processed. The service has been unethical, disrespectful, and highly disappointing, and I am requesting my money back immediately.

We booked a two-night stay at the Homewood Suites through Expedia. Upon arrival, we were shocked to find the room in an uninhabitable condition. The room was filthy and unsafe, with visible mold, old food in the refrigerator, a blackened shower, inches of dust, and a pervasive foul odor. These conditions were unacceptable, particularly because my son suffers from severe allergies, and my husband is undergoing chemotherapy for cancer, making a clean and safe environment essential.

We booked a vacation to Punta Cana in January and bought insurance in case there were weather-related issues. Before leaving the airport when our flight was cancelled, we immediately reached out to Expedia to let them know of the cancellation of the flight and asked them to cancel the hotel and our pre-paid transport. They said before we filed a claim, they would like to reach out to the resort and driver to request a refund. Each day for the entire vacation, I reached out to Expedia because the resort and driver reached out several times. Expedia said they were "trying to reach the resort but hadn't been able to do so". However, each time I reached out to the resort to ask for a refund, they referred me back to Expedia. Expedia said I should wait 72 hours and they would try to get my refund without filing insurance because it would be faster.

Having had to evacuate due to the LA fires, I called Expedia for a refund or credit for future flight. After finally able to talk to a person, the representative said they couldn't help yet value us as customers. What a joke and disappointing

Expedia is awful, the way they book the flights don’t have any rhyme or reason. The online customer service is useless. They costed me a day of rest. I had an 8 hour stopover in London when there were three earlier flights available. I will never book through them again.

Got to my room In Florida on start date of vacation, room was supposed to have been booked 3 weeks prior through Expedia, hotel showed no reservation, showed them my confirmation from expedia, they told me that was on expedia. So I called expedia. Was told someone dropped the ball in reserving my room, that I could either get a refund or rebook but refund would cost me 500.00 charge and rebook would be 475.00 due to room prices going up. It was 1 am. I had drove all night so I said rebook, I need a room, only to find out later that the room rates had not gone up and expedia charged me for booking a flight I never made.. lol After serval attempts to resolve this and getting sent to India about 6 calls later no refund, no one knows where my extra 475.00 went. Hotel never received it. These people are crooks. Never will I ever use them again.

I am currently having an issue with Expedia. I’ve called them several times to rectify the problem and the representative either hangs up on me immediately or tells me I’m going to receive a call back and no one calls back. I normally use Priceline or Booking.com! I will never use Expedia again. This is horrible.

I booked a reservation for an hotel but when I got there it looked unsafe. They refused to refund for all 3 nights stay I prepaid. The hotel told me that they had refunded all but the first night. Bad experience

Stay away at all costs. I booked through Expedia... the rental car company did not have a car upon my arrival and then said I needed to get refund through expedia. And Expedia won't pay as they said I need to get refund through the rental car company. With no accountability or customer guarantees, I will never use them again.

I booked a hotel, selected dates and confirmation dates did not align with my selection. I spoke with a customer service agent within minutes of the confirmation, he said had to be my error, no possibility of correcting the dates and the payment lost.

Use Expedia to search for bookings then book directly with the hotel, car rental or airline. AVOID TRANSACTIONS! In time, Expedia will screw you out of money, or wreck a booking. Their customer service is impossible to get a phone # for, and once you do they're useless. Further, they actually lie about the reasons they keep fees for cancelled bookings, blaming hotels - which is patently false. They should be investigated by the FTC. Worse than their policies are the scathing reviews they get at Yelp, Facebook and here. Deservedly.

I booked this hotel through Expedia to stay at prior to a cruise. Upon arrival, the hotel had my reservation and showed that I had paid through Expedia. For some reason, Expedia had not released my payment to the hotel. I had to call Expedia twice to get hung up on each time. The first customer service representative that I talked to looked up my reservation and told me that I needed to pay an extra $50 for a reservation that I had already paid for in full weeks prior. This conversation REALLY concerns me. When I asked him to talk to the hotel front desk, he hung up on me.

I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. told me that I don't have travel Protection Plan and send me an email with cancelation (how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation.

I booked what appears to be a bed and breakfast property in Rome. The property, named BB Plus Termini had terms stating that the property MUST be contacted to get check in instructions because they had no front desk. Expedia provides two means of contact, messaging and phone. I attempted to call the property for information about amenities using a free VoIP calling program online, they never answered the phone. Their messaging system warns that the property may not respond for several days. When I arrived in Rome I attempted to contact the property through a nearby hotel who was more than happy to help, when I offered him the number, he said he knew it because this was a constant problem and he gets a lot of business that way. He could not get an answer. My telephone operates by wifi calling so I can use it in Rome, but only to call USA numbers.

I booked a reservation for a 1 night stay hotel through Expedia. They have an option for extra during booking for additional fee. I booked the extras (parking and late check out) with the additional fee. When I received the confirmation, it just show the total price of the reservation instead of separating the extra fees. When I went to the hotel, they told me there was no extras on my reservation, so I was charged for parking again. I contacted Expedia but they were not helpful and refused to refund the extra that I paid for.

I booked a flight for November 1st - 3rd with a car rental to arrive in Jackson, MS. After I booked this reservation, I received a cancellation of the rental car, stating they would not have a car available at Dollar Rental. I rebooked a car through Budget Rental so that I could have a car to use while in Jackson. I paid for it and thought since Dollar sent me the cancellation, they would notify Expedia. However, this did not happen. I was paying my bill today and saw that I was still billed for the same amount as if I had rented a car from Dollar Rental.

We booked our Christmas travel to Islamorada, Florida through Expedia from December 15-19, 2024. They booked our flights through American Airlines, our Hotel at the Hadley House and our car rental through Economy car rental. What an absolute nightmare. We got to the airport with 20 minutes to spare. But we weren’t allowed to board for our direct flight to Miami. We were told to be on standby in 18 hours. We called American Airlines to check if we took another flight our return flight would be protected. They assured us it would. It wasn’t!

Well spoke with Franklin which he was really helpful when I was trying to add my wife to the hotel reservation since she made it before I did, then I spoke with apparently Rob ** with ID ** which he is the supervisor and told me that in order to add my wife because front desk won’t allow her to check in will cause me $900. I book hotels thru Delta with my points as well as Chase rewards and never had such a bad experience. We were staying two nights which it cost $150 per night and they were trying to gauge me $900 just 'cause I had not arrived yet and let my wife waiting with my kids. Would never ever made a reservation with any of my credit cards again if they are using Expedia.

I recommend DO NOT USE EXPEDIA. When choosing a reservation, the search results highlight options that are NOT what you requested. They poorly distinguish the search results from their ads they run to recuperate money they've already spent on flights and marked up. If you choose one of these options YOU CANNOT CHANGE YOUR RESERVATION OR GET A REFUND. Customer service at Expedia advised me to add insurance (they get paid for the referral) and file a claim for a refund, credit or cancellation. That was more money spent on a claim that was EXPEDIAntly declined. Waste of money, time, hassle and wait time on customer service. Their customer service admitted they get this problem all the time. I asked to speak with their marketing department to fix this but they don't care-- they got you. Buyer beware!

I made a reservation but then had to cancel. What a nightmare! I attempted 4x before I was able to actually cancel. The reservation was through Expedia for a VRBO property. When I called or used virtual assistant it transferred me to VRBO and they tell me they can't cancel because it was made through Expedia. Until I finally got nasty nobody could help. The email confirmation and refund are pending at this time so I am hopeful this time it is actually going to happen. Any business that operates this way is a huge red flag. Never again!

We reserved a car through Expedia in October for our Thanksgiving trip to Miami. Anticipating holiday travel delays, we called the car rental company repeatedly after our flight was delayed to confirm their hours and ensure a vehicle would be available. Each time, the third-party agent for Fox Rentals assured us our situation was noted. Upon arriving in Miami, we were instructed to take a trolley bus to the car rental center. The trolley, supposed to run every 15 minutes, didn’t arrive for 45 minutes, despite multiple calls. When we finally reached the rental location, we were told no cars were available despite our confirmed reservation. A manager admitted this was a frequent issue, blaming Expedia for overbooking vehicles they didn’t have.

I will never use Expedia for booking again. I booked a hotel using the Expedia app but needed to cancel one of the nights when plans changed. I read all the fine print and was still within Expedia's cancellation window to receive a refund. According to Expedia it should have been no problem. I used the Expedia app to cancel but was told "we can't reach the hotel right now but will follow up with you after we speak to the hotel". I reached out again, and once again I was told "we're still waiting, it will take 72 hours to process your change, please be patient". I reached out again and was told the same thing a third time.

Do not book hotels through Expedia. We couldn't even barely find our hotel in Rome that we booked through Expedia called the Aenea Superior Inn. What a joke. Do not ever book with Expedia because they don't have a phone number if you have a problem. There is no way to reach them. We had a lot of difficulty finding this so-called hotel that actually was not a hotel, but was advertised as a hotel on Expedia. Once we found it, we hated it. It's in a big old condo building with a big old greendoor and they have rooms on the 2nd and 3rd floor. You have to buzz it to get up the stairs. On Expedia it's advertised as a beautiful hotel but in real life it's old and ugly. So weird. The room is small..not at all like the pictures.

They advertise one price, but when you select the hotel room the price changes to more expensive. Customer service is unhelpful and combative. Steer clear and book directly with the property. You can cost them a little money by tying up a CSR although you will not get them to say: "we are deceptive, and too bad for you "

I just tried to cancel a hotel reservation through Expedia. I had two rooms for four days reserved for the same date in December 2024. I called the hotel and they said that there would be no problem canceling the reservation since it was nine days in advance, but that I would have to do it through Expedia. Expedia said they would cancel the reservation for a $500 dollar fee since the hotel would charge them that fee. I called the hotel back and they said that they would not charge Expedia a fee for the early cancellation. The Expedia representative Kyro out of Texas said that they had to charge me a fee because of the policy between the hotel and Expedia. The fee was the same rate as one the room rates. The hotel never heard of such a thing.

The first time I booked an apartment in Houston through Expedia and when I arrived they hadn't booked the apartment and we had no place to stay. We were forced to find accommodations for five people and had to move around almost every night we were there. Hard to enjoy a vacation when you can't find a hotel with more than one night available. Their customer service was difficult to reach and no help at all! The 2nd time they messed up our reservation was last weekend when I was booking a room for that night and apparently they changed the date to the next Saturday when I would definitely not be in Branson and I unfortunately booked the non-refundable room. It cost me $230 and They wouldn't even help me with a refund since I only had it booked for 12 minutes. They are horrible. They don't book rooms they confirm and they booked me a room on the wrong date and cost me money. NEVER AGAIN!! $230 lesson learned.

Avoid this site. They charged me $411.25 to book hotel in Texas and never made reservations. I was forced to pay full on the spot in Texas. When I contacted Expedia they refused to reimburse me. THEY ARE NOT A COMPANY THAT CAN BE TRUSTED. Call the hotel directly and save yourself the aggravation. The Hotels charged less if contacted directly anyhow.

The service was horrible, we had scheduled a roundtrip flight to TX with connecting flights. We are a elderly couple and I had trouble walking due to recent total knee replacement, that has not flown in a very long time. The website is not that user friendly as well. Had to try multiple times to reach a person to help us. The representaitve was aware of this yet they booked us in separate seats and could not change. The connecting flight we were able to sit together yet booked in the very back of the plane near the bathroom and no room. There was another seat available across isle but had one person in those seats.

I'd give Expedia a negative rating if possible. I spent almost $9,000 for 4 people to travel to Costa Rica for vacation in November 2024. The flights were canceled mid-way because of airport closure in Liberia, CR due to rain damage. I alerted Alaska Vacations powered by Expedia immediately and after hours of phone conversations and emails, they are not refunding a dime. I contacted the airlines directly and they refunded 100% of the tickets back to Expedia since they were the source. Expedia is still giving us the run around and have not refunded the airline tickets that they received refunds on.

Purchased a round trip ticket from RMO to IAD and it said basic economy with baggage included. To my surprise it baggage is included only in one direction and the other one was booked by Expedia as economy light. I received an email where it is said both flights are economy but when tried to check it says no baggage included. I contacted customer support and they admitted that the email says economy but I will have to contact the airlines and purchase baggage even if it was advertised as included. The airlines told me it can’t be done only at the airport because it’s operated by two different airlines and the cost is unknown. From previous experiences it’ll probably be close to $300 for both flight which is very disappointing because I could’ve used the $300 and bought it directly from the airline with all the services included. Customer service is rude and aren’t willing to do anything to help. Worst experience.

The worst experience with Expedia after being a loyal customer for years this company decided to keep my money after a cancellation within the 24 hour window and did not received a refund, I have been back and forth with them on the phone wasting my time at the end. They keep telling me the same thing over and over making me feel that they are looking after me but they just play this game keeping you on the phone forever and not resolving anything and just lying to you, this company should not be on business just stealing from people, never again. I will do all my booking elsewhere! Be aware.

I tried to book a flight with Expedia.ca. Went through the Airmiles shopping link with Expedia so that I would get the airmiles from the purchase. Found a suitable flight, went in and filled in all the info to make the booking, clicked the "complete booking" and for a few seconds it was working to process it then a message pops up "Sorry, we weren't able to complete your booking. Please wait a moment and tried again" so waited a bit and tried again, same result. Tried again, same result. Next thing I see is a message popped up in my email from the airline that said that my flight was booked with them. I checked my bank and yes there was a charge for the flight price on my credit card. Meanwhile I check back on the Expedia account and there was no record of the flight booking transaction going through their system.

Expedia is the only third party app I trust for my flights, hotels and for rent a car. As a seasoned female internationals traveler, Expedia has always helped me in real time online and via customer service on the phone when life happens during travel. I am a female solo traveler.

Booked hotel in Bangkok last night - was in AUD as booking from Australia. Transfer went thru. & was $370.AUD higher than the quoted price which included all Fees & Taxes. Contacted Expedia, twice, got the run around, the snip of the Expedia website wouldn't work to show the disparity.. They did e-mail me & I was able to copy & paste from web into the e-mail, however the nightly rate had gone up $10.AUD, interesting! After a lot of two & fro the Support rep from Expedia said he would refer it to the Hotel Manager, but of course it was after 11pm so I would receive e-mail when I wake up. The rep had offered that the Hotel would have to cancel the whole booking & I start again, basically got me off the line as I was persistent.

I booked my vacation with Expedia to go to the Big Island. I prepaid for my hotel, a car and an excursion. To find I had no Hotel, no car and no excursion waiting for me on the island. Making me scramble around the island looking for a new hotel, another car and my excursion and paid even more money on the island for what I prepaid for from this company. My credit card was billed from Expedia but nothing waiting for me. So please do not use this company. It's a scam.

The lack of resolution to my issue and the unprofessionalism I encountered has left me with no choice but to take further action. I am now in the process of preparing a negative review regarding my experience and exploring the possibility of pursuing a class action lawsuit against Expedia for what I perceive as unfair policies and the unwillingness to assist paying customers. It is unacceptable for a company of your size and reputation to engage in practices that leave customers feeling disrespected and financially taken advantage of.

I booked a multi-leg international flight for five passengers through Expedia 10 months prior to my trip and immediately purchased seats through the airlines (Iberia and it's code share partner American). Iberia canceled multiple legs of my trip and I re-booked through Expedia. The entire trip is a mess now. I have two bookings for American and one of them makes no sense (departing my layover before I arrive). I've lost all of my seat assignments that I paid for and risk having the correct American booking canceled by Sabre when it identifies there are two booking references. I can't even purchase new seats for my flights online or through an agent. I have spent 11 1/2 hours on the phone with Iberia, American, and Expedia.

Very Dishonest. They are in fact, making every effort to distance themselves from my request to cancel a cruise and place the blame on their coconspirators and fellow thieves, Norwegian Cruise Lines. They claim they are not receiving documentation from me with the posted cancellation policy via screenshots through emails.

Expedia’s site likes to automatically change reservations to the name on your credit card or account even if you manually put in the correct information. It causes major issues for international travel that they never want to fix and then you end up having to pay extra to fix THEIR mistakes. Plus their customer service is lazy, you have ask continuously or just email the execs straight away. My mother had to pay $2000 extra due to Expedia’s mistakes because they ignored her for 2 1/2 months.

Expedia is going downhill fast. I used to only use Expedia for booking any trips or Hotels, unfortunately my last experience was so horrible I will never be using them again. I booked a Hotel for a set room rate. I then received a email confirmation showing that same amount but when I checked my credit card they changed the pricing to a higher cost. I reached out to customer service to get help and showed them the proof only to be told that's too bad and I must pay the new price because they made an error. For a company the size of Expedia im surprised instead of just honoring their price they first decided to charge more without my knowing and then when I asked about it they flat out refused to help. Avoid using this company, there are much more reliable and trustworthy places to book through.

Booked a travel and right away realized Expedia picked wrong last name- called for 1 month to get updated. ZERO RESPONSE. Zero responsible customer care or even escalation department. NEVER GO THROUGH EXPEDIA

I give them one star as there are no negative stars. Horrible company! Booked me into the same hotel twice. Charges my credit card right away. Some money refunded. This is for travel in 3 months. Disputed it with the credit card company. They and Expedia are losing this customer. What a rip off!!!

DO NOT USE EXPEDIA! I recently booked two hotel rooms for two nights each and a rental car for three days through Expedia. Due to travel issues, I only needed one room for two nights and the other for one night. I was within the window to change or modify the request and attempted to do so through Expedia's online support. Unfortunately, it would only let me cancel the second room for both nights and then cross my fingers and hope there was still a room available that I could book for the now updated rate. When I finally found a phone number for Expedia it took forever to get to a person. The person informed me that she had canceled the second room for the first night and I received the updated itinerary. However, when I reached the hotel there was no record of the change. Fortunately, the manager was understanding and didn't charge me for the night.

We booked a package to Hawaii that included Air, Hotel and Rental Car. We also bought travel insurance which Expedia goes through AIG for. We had to cancel due a surgery and lengthy recovery that came up unexpectedly after we booked. We received no refund from the airline or hotel. After filing a claim with AIG as directed by Expedia we were denied (initial claim and appeal), We supplied all the documentation including our doctor filling out all their many forms and a personal letter from the doctor. Will book elsewhere from now on.

Six days before a trip we had scheduled for over eight months, I received some emails showing credits for my purchased luggage from United. I called United first to find out why and they told me that Expedia had cancelled the entire trip on us! Meanwhile, my trip was still visible in my Expedia account, I didn't receive an email about the trip being cancelled or a refund. I called Expedia hoping to get the flights back (since it had only been a few hours), and they told me that the trip was cancelled via a mobile app..?? This all happened at 1 am when I was sound asleep. I asked them why I would cancel a trip in my sleep when I have a wedding to attend and a non-refundable AirBnb? There was complete silence.

I booked through "TheKnot" which really used Expedia. They Booked the wrong night, for 2 nights and added insurance. I get the 2 nights fixed to the correct nights but they refused to change to 1 night and threatened 46% cancellation charge 10 minutes after I booked two months ago. I called 5 times trying to fix this and every time they said they fix it in 10 days and they didn't. I was able to cancel the travel insurance they also added without my permission. Tried to change directly with Hotel, but you can't. I will Never Book Through Expedia again. Only Direct with Hotel, Airlines etc.

Check with your Expedia book person, ask about your car rental coverage and if the country that you are flying honors the car insurance coverage. I got a little shock when I got to my destination country. I found out that they don't take Expedia rental insurance making me spend some of my vacation money putting a little hole in it. Not (HAPPY) about it, so check before you leave home or you will get a real thrill before your vacation. Your MIAMI. P.R.

Very bad experience and lots of trick to use Expedia. I will never use it again and trying to let more people know that. If there any change, it is very hard to deal with Expedia. They have lots of tricks to charge you more money. Better book flight through airline or hotel directly, not through third party especially Expedia.

I booked my hotel and flight to Italy in August and traveled to Italy in October 2024. Paid extra for flight reduction refund. Apparently, I paid August rates and not October's rate. Called Expedia and explained that I paid double the costs for a hotel at Lake Como. Their reply was that I could have cancelled the booking at any time. If I did what they advised the hotel would have been booked up. Expedia did little in guiding and helping me with my trip. I thought I had booked a window view of the Grand Canal in Venice to arrive to a view of an alley. Also, I had to request my flight reduction refund (paid a fee if flight price was reduced). Overall, very disappointed with the customer service I received from Expedia and cannot recommend them for travel.

I purchased business class tickets to fly to Turkey. $8,400 dollars. They canceled the ticket without me knowing. Produced a fake chat allegedly saying my wife was dead. Wife not dead. Screwed me around for about 3 months. Stole the money. Stole my trip. Screwed me out of my travel credits. You can't fight them. They make up whatever documents they need to steal your money. I plead with anyone who travels to not use this company. Don't need to. They are a third party nightmare.

I am extremely disappointed with Expedia and their lack of customer support. I had booked a hotel in Las Vegas through Expedia for my birthday vacation. Unfortunately, due to an issue at the border, we missed our flight and the entire vacation. I immediately contacted Expedia to explain the situation and requested a refund or at least some kind of resolution for the missed hotel reservation. Despite my efforts, Expedia refused to offer any refund or even a credit for future use. The customer service agents I spoke with were unhelpful, showing no empathy or understanding of the unforeseen circumstances.

Difficult to get a HUMAN on the phone. The site is very limited for changing reservations. We tried several times to switch cities when the secretary got mixed up. I was more than happy to switch hotels (chain) so there would be no burden. Could not get anyone to talk to. I'll stick with Priceline. At least there are some humans that want to speak to their customers!

How do you reach Expedia? I have several phone numbers all saying the same thing; a continuous menu that never gets me to customer service. I need to request a REFUND due to Hurricane Milton that messed up travel plans.

Do NOT use Expedia. I booked a return trip with Expedia and went through the flight options they presented. At the end they offered an insurance policy they claimed guarantees a refund should the trip have to be cancelled. I was under the weather when the flight came up. Tried to cancel and they said the refund was not guaranteed. Decided to take the trip and not forfeit what I paid.

Wasted 40 minutes on hold trying to make a reservation. The agent never responded and never solved my problem. Eric did not try to contact me again to resolve the situation. Totally wasted time for nothing!

I lost everything with hurricane Helene and I had to cancel my family trip. 10 days before my check in date and I was unable to get any refund from my fully paid hotel reservation done through Expedia. Stay away from this business.

Have the app and was shocked to see the price for a weekend package was $200 more per person on the app versus checking the site without logging in. So much for Expedia's claim you get better deals and discounts by having an account.

Horrible experience. Showed up to hotel to have them tell me I didn't have a room I had a confirmation for. Had to pay for a taxi to new hotel after over 2 hours working with Expedia and hotel to get me a new room. Then sent multiple messages to expedia and spent hours talking to customer service just to be offered 25$ for my inconvenience. Got to my new hotel room 3 hours later that night at 1am. Expedia makes travel so difficult just for booking a single hotel room.

I booked an American Airlines flight through Expedia. A week later, they contacted me, citing a technical issue with the airline, and assured me of a refund. However, the next day, they canceled my booking and refused to provide the refund. They didn't even offer a travel credit, and the money I paid just vanished. This experience has made it clear that using Expedia can be risky. It's safer to book directly with the airlines.

We have tried to cancel 1 day from original 2 day hotel stay since August 11. It’s been back and forth with them. I had also purchased travel insurance so I finally called them and they directed me back to Expedia. Very disappointed with the runaround. All they kept on saying is "You’ll hear from someone within 72 hours." We saved all texts. I spoke with someone today and finally, she mentioned that I need to fill out form which she provided. I have used Expedia before but 1st time I needed to cancel 1 day.

On a Ladies trip to Athens and Santorini we faced many challenges which Expedia was not any help. We found bugs the 1st night in our Hotel and they refused to negotiate a refund so we can try to get book another hotel. The Hotels Expedia were trying to get us were 3x the price we paid, and we paid a reasonable price for the Hotel. I refused to stay and refused to leave the lobby until a full refund was made. Not until we showed pictures of the bugs then they agreed to only charge us the one night.

Due to incompetence of Expedia agents and Turkish Airlines customer service my husband and I spent 12 hours and $1000 in Istanbul going to Athens and 24 hours and $1700 trying to get back to Chicago from Athens. All on our honeymoon. We missed our connecting flight (Istanbul-Athens) due to confusion at the gate. Spent hours back and forth between Expedia and Turkish Airlines service desk and since no one was helping us we booked a separate flight to just get to Athens. Then, without notification, or return flights (Athens-Istanbul and Istanbul-Chicago) got canceled.

I will never use Expedia again. I booked a flight and just needed to change it by a couple of hours and they wouldn't do it and I couldn't even use the credit for a future flight. They just keep the money. To make it worse I bought the insurance and paid for seats all of which they keep. WHAT A RIDICULOUS RIP OFFER. I've learned the hard way the only way to book a flight is directly with the airlines....Someone should really be looking into their practices. They are TOTALLY bogus!!

Do not trust Expedia. I booked a flight. It comes with a bunch of different packages indicating that you can add options such as choosing your own seat or covering your baggage charges for an increased cost. After working through the many fees, I ended up buying a flight for close to twice the fare listed for a ticket with none of these extras. But, when I went to choose my seating locations... I was informed by the airline that the fee had not been paid. They were also able to verify that the baggage fees were not paid. After a very long chat followed by a very long call, during which I lost time out of my life, I was informed that it doesn't really mean you get to choose your seat and you need to ask at the counter. And that it doesn't include the baggage fees, which you have to pay at check-in.

I rented a car in Romania this summer through Expedia from Priceless Car Rentals. This company scammed me of almost 4000 CAD by selling me a car protection (Third Party Liability) instead of the deposit and saying that I’ll get back my money then I provide the full policy from Expedia, knowing that the Expedia insurance doesn't cover that, even though I bought the protection plan from Expedia when I rented the car. The renting period was from the 2nd until the 16th of August 2024. I contacted Expedia when I was in Romania, explained them the situation and they told me not to worry because they are going to take care of it.

I made a hotel reservation months ago for our trip to Quebec City and booked the dates Sept 25th to 28th. I needed to change the arrival date to the 26th and used the virtual agent. This process was easy and I received a confirmation from Expedia that this was done. A few days ago I the Hotel in Quebec called me to say that the dates were not changed on Expedia website. I called Expedia and spoke to an agent who said that I had to cancel the whole reservation and rebook the rooms. He also said that there were no other rooms available. This left me very confused and I was hesitant to cancel the booking since I may not be able to rebook the room and other hotels in the area were fully booked.

Absolutely the worst experience with this company. I bought a ticket back in April to visit my parents, but unfortunately, I had to cancel at the last minute. I called Expedia to get a refund, but of course, that wasn’t possible. Instead, they generously offered me a credit—oh, but only for Turkish Airlines! They also kindly let me know I’d have to pay a $175 rebooking fee.

Expedia promotes a bogus travel insurance company when you book meaning they get a commission on the sale. The company, Generali, denied my legit claim with information sent to them about my flight cancelation despite the fact that I PAID for insurance to cover exactly that. When I contacted Expedia, they did NOTHING!! They said it was non-refundable and I reminded them that I purchased the insurance they promoted for that exact reason. This is a total scam both for Expedia and Generali. As someone else mentioned, the justice department should look into this. So many travelers being scammed these days.

Charged my card, gave a fake itinerary number then cancel and never issued my refund. The Department of Justice needs to look into this scam. I have used a bunch of others such as booking and never an issue. I have multiple with the same case. Beware.

I bought the air tickets via Expedia. My tickets were flexible. But when I wanted to change my back flight Expedia suggested me to pay extra charge. At the morning the price was 600 CAD, and closer to evening it was around 1000 CAD. New tickets were more expensive. But my existing tickets were in the same price. Otherwise Expedia used the old price to my tickets that I paid two months ago. If you need some service with your tickets be sure Expedia won’t help you with anything. I spend 250 CAD for phone calls to Expedia in the roaming and in the end guy from Expedia Customer Support Team (his name is Kim) said: “I already spent with you one hour, I’m tired". That was a worst experience I have ever had to changing tickets. I asked them to send me call audiogram. They promised. But I didn’t get anything.

Irresponsible/unreliable website. Once you bought the ticket, you will never expect to receive the refund back even though I've the legitimate documents. They asked to contact the airline. When I contact the airline, I was told to contact Expedia. They are playing games. Very upset. Terrible service.

I made a Hotel Reservation and the receipt the Hotel gave me when I was leaving was more than 25% lower than the price Expedia charge me. I called and they offer me a Cash Value Coupon for less than half of the extra charge to be used with them and basically said to me take it or leave it. What a wonderful service!!!!

The conditions at the property were unsatisfactory, due to the following issues the minute that we walk into the location:

I would give them No Stars. I would give them No Stars, but that wasn't an option! I booked a trip for my wife to pack furniture and other items at her mother's home. My wife was exposed to COVID-19 and contracted it just before the trip. I canceled the Reservation due to the Disease, however, Expedia made this a Cancellation Non-Refund Trip, thus keeping the Reservation for 2 days! I canceled the trip 24 hours before we were to arrive. They stated too bad and kept saying I had to talk with the Hotel and the Hotel kept stating my issue was with Expedia! Therefore, I am out of roughly $375.00!!! Again, DO NOT USE EXPEDIA!!! Date of experience: August 17, 2024

They are nothing but thieves. We booked a car through Expedia for a trip to Arizona and Utah. The service we selected (nowhere in the booking did it specify this) only offered us the option of renting an electric car—seriously, in the desert? We had no choice but to upgrade our rental with Thrifty, but we had to pay twice because they didn't recognize the payment we had already made through Expedia (which was $381 USD!). Thrifty told us we needed to resolve the issue with Expedia. Expedia barely responded to our emails. At first, they tried to claim that we had never paid for the service, but after we provided proof with bank receipts, they simply stated that "unfortunately" they couldn't refund us. Please, never use Expedia if you don't want to get robbed!

Hello all victims of Expedia. Used to be a member but no more even though cancel my cruise. Terrible experience about my flight which was canceled by Expedia. I remember being notified about that until I came to the airport. British Airways company suggest me never ever with Expedia anymore because they have very similar cases with other passengers. I tried to contact but different departments always reply from the back office somewhere in India. Promising you everything but never do anything.

I booked a five-day vacation to Hawaii with a flight, hotel, and car rental. The price was a steal. I have booked hotels with Expedia and never had any problems. An emergency arose, and I was forced to cancel my reservation. This was a true nightmare, and Expedia was no help. They refused to cancel my reservation and did not give me any refund. They even suggested that I reach out to the companies and try to get a refund. I will NEVER book with Expedia again, and I would rather pay a higher price and book directly with the airlines. Then, I had a company called travel team contacting me, charging me a cancellation fee of 1,000 dollars to get a refund, and it was all a scam.

I use to be a customer but got ripped off on motel room back in April of this year. They booked wrong date and would not refund my money. They need to be turned over to the Better Business for stealing people's money.

Hitting nonrefundable by mistake, was in touch with Expedia shortly after. Was told if I pay $6.13 a night then I can cancel. I need to do this prior to a day 48 hours away. So, I did. Told then they will be in touch with hotel, cancel and get number for me. No, hotel will not accept. Now call AIG. I know who AIG is and it all makes no sense. Finally got thru to the hotel reservations. They could not find me at all. Last name not any normal name. I told them that Expedia has been in touch with you 6 or so times trying to cancel. Told right then and there they have nothing to do with Expedia, call them. So, set and pay Expedia, call within 24 hours to cancel.

Twice I booked with Expedia and the price charged at the location was not what Expedia promised. You then end up with endless virtual chat time and they have all kinds of excuses why there is a discrepancy. They will never correct the price and you end up paying more. I would stay away. There are better trip service providers.

We booked a package for flight and car. Our flight was delayed and when we arrived for car rental they said they did not have it and sent us somewhere else. Expedia would not refund for car rental and said we have to pay attention to the policy for each company. I asked to see the policy for the car rental that says if we have a flight delay we will not be given a car. They can not produce such a policy and because the car rental said no refund they are giving me a hard time. Beware if you buy the packages because when things happen out of your control they will not refund you. The worst travel company ever!!!!

Once they switched to One Key their CS just went down the drain! They took my One Key Cash because I did not use it. Why was there a time limit on it! Just sucks! Deleting their app and going with someone else!

I booked a room 6 months in advance. There was nothing in anything I read that indicated it was a non-refundable booking. 16 days prior, I canceled the booking. This was high season in Dublin, and the hotel could easily resell the room near the airport. Neither Expedia nor the hotel could provide any proof that the booking was advertised as non-refundable, and neither returned my money.

I would not recommend using Expedia or any third-party for that matter, and know I won't ever again, as of yesterday. It's the second time Expedia tried to keep my money due to a "policy." Years ago I had to let an airline ticket go for $850 because I was hospitalized and that didn't qualify. They would not accept the hospitalization letter and both United and Expedia kept transferring me and telling me to call the other one.

DO NOT TRUST Expedia for hotel bookings. They LIE about amenities on their website. Their Customer Service also sucks! Had an awful experience about Super8 Wyndham Hotel East Stroudsburg reservation and stay. Their website clearly stated *Free Breakfast* however upon staying it was known that breakfast was on-the-go. Even if it is on-the-go, they must at least provide a bar, granola/bread toast and hot coffee. But they just provided stale muffins and a meager coffee thermos.

I live in Houston and after Hurricane Beryl I lost power. I managed to find hotel a in Corsicana at IHG Holiday Inn. I booked it on Expedia on July 9th. An hour later I received a call from the reservations dept telling me that the hotel was in fact booked and had no vacancy and asked me to stay on line while my refund was processed. The customer service agent could barely speak English and so it took forever. He asked me for my credit card number and when I asked him why he needed it since he was calling from the place I made the reservation initially, he had no reply. He also could not tell me what was the name of the company I made the reservation with.

DO NOT USE EXPEDIA TO RENT A CAR. During the global computer outage, when our flights were delayed multiple times to the point we would not catch our connection, we were looking for a car to drive home from Boston, and when searching, Expedia showed cars were available at the Boston airport, and actually gave us a reservation to pick up the car. We cancelled our flights, spent 3 hours getting our luggage, and then stood in line at the rental car agency to find out there were no cars available.

CAUTION!! - I booked lodging through Expedia. Their terms clearly stated cancelation/modifications of itinerary can be made by a stated date. I tried to cancel 3 days prior to my stated date - Expedia would not allow. Their customer service was awful, many excuses and no resolve. Never use their service again!!!

Booked a vacation thru Expedia. We had to leave the hotel after 1 day due to bugs in the room and bugs in the bed. Expedia will do nothing to get you a credit and will not stand behind the hotels they rep even when they are below minimum standards. Customer service is terrible!

I gave Expedia 1 star only because there wasn’t an option for zero stars. It was the worst experience I’ve ever had. They actually charged me for a flight that the airlines cancelled and refused to give me a refund. I will never use Expedia again.

I booked a 2 night hotel stay through Expedia. Never again! My husband was at a nearby hospital. Instead of staying 2 nights, he was discharged after one night. I got to the hotel at 9 PM Thursday night and checked out at 9 AM the following morning. I was charged over $1000 for a 2 night stay. When I checked in I told the hotel that I would be leaving the next morning. They said that I would have been refunded for one day if I had booked directly through them. But, since I booked through Expedia, I would have to go through Expedia to get a refund. Expedia told me that since I paid at the hotel, I had to go through the hotel to get a refund. Long story short, I was given the runaround and lost hours on the phone and $500. Expedia is no bargain. Go directly through the hotel. Same price. Less problems.

I promise to God. I will never use Expedia. And this will etched to my grave stone. The experience left me so mad. I wanted to end it all. I planned a trip to Athens Greece since April of 2024 to be there on September 27 through October 4, 2024. What I got was a scam as of July 12. I lost $1,500.00. I learned my lesson. Their virtual agent do not help you with your questions. It has no options to choose when problems arrives. The only solution is either canceling the trip or stay on the path that you know is not what you signed up for. Once you accidentally push cancel button. It's on you.

Expedia, in multiple transactions, has always jacked the pricing up once it's time for check-out. The website will state, the pricing has increased since last logging on. Photo attached. The average booking only took 7 minutes, and a disclaimer appears that the price has increased. They are advertising one price, then taking the price up once you are ready to pay.

I've used Expedia for over 10 years and was quite happy with their service. Their website was user-friendly and flexible. However, this year (2024), I've booked five trips on Expedia and encountered issues with all of them. The most recent problem involved an all-inclusive package to Cozumel, which was booked in May. When double-checking the details today (July 4th), I noticed that our resort was actually on the mainland, not on the island of Cozumel. When I finally reached a customer service representative, he blamed me for not checking the hotel's address. I pointed out that it was offered as a package offered deal by Expedia, but he insisted that Expedia is a self-service travel agency and that it was my responsibility to verify these details. To fix the problem, they wanted to charge an extra $9,000 to stay at a resort on the island.

Made a booking for a hotel in northern Norway for 9 nights. The receipt for the booking said a twin bed and I ordered a superior room with king bed. I tried to change the booking to a king bed but was told that would incur a cost even though I paid for booking protection. I called the hotel in Norway and they said it was difficult to change and I would have to contact Expedia. That is when I was told it would require a fee and they were not sure they could do it. I then said cancel the booking and the guy said that would cost $125, but when the email to do that came it said $200. Oh no. The guy on the phone said always $200. What did I pay the protection fee for? Clearly Expedia gave me an incorrect hotel booking deliberately to generate more income. I will never ever use expedia again. I urge others to have peace of mind and avoid Expedia at all cost (and the cost could be high if you use them).

DO NOT BOOK WITH EXPEDIA, THEY WILL RUIN YOUR VACATION AND STILL CHARGE YOU! We booked 2 rooms back in February for this past Saturday. We showed the confirmation numbers to the hotel clerk upon arrival. The reservations did not exist and we spend over 4h trying to contact Expedia for them to fix THEIR mistake. It was very hard to get someone over the phone!! Since it was Canada Day weekend, no other rooms were available. Expedia found us new rooms in another town (40 minutes away) and after all this waste of time, they expect us to pay for the 2 rooms that we never got at the previous hotel.

Never use Expedia. Book direct with the airline. When you experience a crisis in your life they will nickel and dime every penny out of you while keeping you on the phone for 4.5 hours to book a change while blaming the airline support agency for not answering the phone. The information they give you will be consistently incorrect or lacking. And never worry YOU WILL PAY and PAY.

Avoid Expedia! Try Booking.com instead - they have better prices and a better system. Expedia's website is deceptively tricky to navigate. I booked 2 rooms at a Chicago hotel, and when I arrived, one room was at a completely different hotel. I tried to contact Expedia, but got caught in their never ending phone tree. I ended up having to pay for the second room out of pocket. Expedia will not re-imburse me.

Unreliable! Don't trust this site, they seemed to have low prices but when you arrive to the hotel, there are extra charges because Expedia sent the "wrong" checking info to the hotel. Expedia as travel agent just disappeared leaving you trapped with the reservation unable to cancel it so you have to pay whatever the hotel is asking....

We arrived at our Ramada hotel across from SEATAC and the parking lot was blocked with Hazard/Caution tape. I cautiously walked up to the entrance and every window had signs saying “Trespassers will be shot on site!”. I immediately called Expedia and told them the place was closed and I had put my life in danger walking up to the door. They called the hotel and there was no answer.

I paid a premium not to have horrible layovers. They change my flight 4x within a span of a few months before the trip. Now my layover is 6hours to hang out at the airport. Unacceptable. Taking my business elsewhere. Agent kept me on the phone for 2 hours and did NOTHING to help and neither did management.

I bought a flight ticket and hotel reservation on Expedia.ca, where the displayed price for my flight was $740 with Air Transat. However, I was charged an additional $542 without any justification. Furthermore, the hotel I booked was supposed to offer the best price, equivalent to a free night’s stay. Once paid, I realized this was false. I found out that I would have paid less if I had booked directly with the airline and the hotel.

I recently had a profoundly disappointing experience with Expedia's customer service, which was characterized by a lack of support and accountability. This situation involved a disrupted flight itinerary that left my parents stranded in an unfamiliar city, exacerbating an already stressful situation. The ordeal started with a routine inquiry to Expedia after my parents' flight was unexpectedly diverted, causing them to miss their connecting flight. Although I hoped for a swift and effective resolution, the service provided by Expedia was neither. The initial conversation with the representative, Bernan **, involved a lot of deflection of responsibility to American Airlines. Despite multiple assurances that they would help, the conversation was largely unproductive, with Expedia refusing to take any responsibility for the booking issue.

Tried to change flight booking and many times got this Expedia message "Sorry, we're having problems on our end." This is very very aggravating when you are stressed out trying to deal with changing travel plans, and there is no phone to a human mentioned anywhere! Airline won't help because trip was booked by a third party (Expedia), so what are you going to do?? Enterprise rental car website was easy to use to extend time.

One star is too many. These guys are criminals! Booked a hotel in Wildwood. Tried to change accommodations. Had to cancel original booking. They would not refund deposit of 675 then tried to make an additional 2000 for the same accommodations. Now we have no vacation!! So mad.

I would give 0 stars if possible. The incompetence of customer service is mind blowing. Zero added value and complete waste of time. Very unhelpful, giving incorrect information and with agents who are hard to understand. I must use them for booking business trips (company rules) and average I wait is 40 min/call and most often I need to call back .Avoid them any time you can.

Avoid Expedia. They are firm on policies no exceptions. They did not price match stating I missed the cut off time. Had I booked with the hotel direct they would have even after I checked in. Expedia has lost a loyal client.

I booked a car with Expedia and Europcar in Peurta plata Dominican. And I bought the Expedia insurance. When I arrived they were charging me $300 extra for insurance and that I would be refunded when we brought the car back without any issues. Well I never received the $300 so I put a dispute on my visa. I lost the dispute and now have to submit by mail another dispute. I called Expedia and they said not their issue and called Europcar and they said not their issue. I have been blatantly screwed by both. Stay away from Europcar and Expedia!

I will never use Expedia again! Flat out lied and stole money. I never fly, but had to on this occasion. I spent over 1,000 dollars and they said I could get a flight credit but never did. So sad that our world has come to people screwing other people! And it is ok to do that.

Not knowing Expedia booked our hotel, overcharged us by $275.00, plus a $15.00 service fee. Booking the hotel with this Jordan guy, he gave me the total of 1,368.00 and the hotel deposit of $250, that was $275.00, and I would get that back when checking out. We arrived at the hotel and charged another $250.00 deposit, which was explained at the front desk of the hotel, contacted the discrepancy number, and informed by this Edgu agent, the $446.18 was the taxes, the agent was very rude and kept on saying they don't have anything to do with the hotel fees, I tried explaining what I was informed, doesn't make any sense taxes would be that high, he didn't want to hear anything, kept on dismissing the conversation, until I gave up and ended the call. My fault for not checking that I was booking directly with the hotel. Expedia you scammed me and I hope it was worth it.

Will never book through a travel service such as Expedia again. Flights were cancelled and I couldn’t get flight rebooked, none available, my entire trip was cancelled due to no way to get there. I notified Expedia and hotel. Hotel stated that Expedia was who I had to cancel with but Expedia kept saying it was up to the hotel. Btw, I purchased all of the travel insurance from Expedia which expired two days before my scheduled flight/trip, so that was absolutely useless. Expedia said I wouldn’t be charged but then I was charged. Hotel “avid” of Ft. Worth has been terrible, giving me the run around and refusing to speak to me. I will never book with either company again. I would sleep under a bridge before I would ever book with Avid hotel again. Absolute garbage.

We’ve had two experiences in the last year where we have lost a night's stay by booking with Expedia. The first booking we decided to cancel within five because we realized it was not close enough to where we needed to be in Charleston, SC. Expedia would not work with us because it was booked too close to when we were to check in. Our second experience happened in Dallas/Fort Worth. When our plane landed, my husband called to check us into our hotel from the airport, and the hotel had no record of our name although our credit card company records showed that Expedia had put the charge through. When we called, they said they had no record of our name either. We had to book at a different hotel and pay again. We will never use Expedia again and will continue to share our experiences with others to warn them!

It's the worse web site you can use to book thing, no help, fake information, and hidden charges. Tried to contact them but they said contact the property who told me to contact them because they have the money, I will contact my C.C to get refund.

Expedia charged me $100 to cancel my car reservation after they refused to change the dates. Stay away from this company! The rental car company was Sixt which is equally bad. Do not use them! There are much better options.

I swore never to use Expedia again and haven’t for the last 15 plus years then on my last trip. I used Delta travels and during my trip I had to come home early (family emergency). At the counter at the hotel “Delta uses Expedia and there are no refunds!” Expedia you got me again but I will promise you never again! Delta you are in bed with the devil. I will not use Delta Travel again either. Off to social media again!

Horrible experience with Expedia. I booked a trip including flights because Expedia represented I could save $ with a package deal. The costs were not broken down and when I got a copy of the invoice, I thought it included flights and hotel. DID NOT. It took me hours to book this trip and then another hour on the phone with them trying to get an itemization of what I paid for. Decided to cancel the hotel and I will find another one on my own. The "itemized" invoice they gave me was so opaque, it was impossible to figure out. Horrible experience - would NOT recommend!

Worst experience at a hotel in my life!!!! Room was full of bed bugs!!!! Manager said she would have to do an investigation but tried to convince me that the full size adult bed bugs were gnats!!!! I have pictures of the bugs themself. Pictures of the bites on myself and my family!!!! Housekeeper was more apologetic and concerned than management. I have been a LOYAL Hilton Honors member staying at this chain more than 6 times a year for the last 7 or so years! I will NOT be staying with them again. And I will contact everyone I can about what happened until something is justly done about this!

Hi, I booked rental car through Expedia, expedia directed to NU car rental. But when I reached NU car rental place they said the booking is got cancelled (without my knowledge). So when I asked refund the NU car rental they said it's refunded and check with your expedia. When I asked expedia agent, each agent telling varity of stories. And each and every time they starting from step 0.

We booked a return flight through Expedia.com period. We weren't made aware that the carriers were not included in the price. This was not clear on our itinerary, nor in the screens upon ordering. It only became apparent when we were checking in with the airline. We wasted 2 hrs on the phone with the airline and were charged $47 extra per flight - frustrating experience. Last time we book through Expedia.

Title: Booking Error Caused Major Inconvenience - Disappointed with Expedia. Review: ⭐️⭐️. I recently booked a trip to Costa Rica through Expedia, and unfortunately, it turned into a nightmare due to a significant booking error. My itinerary was supposed to take me to Liberia Airport, the closest airport to my destination, the Riu Palace Costa Rica. However, Expedia mistakenly scheduled my flight to arrive at San Jose Airport, which is a staggering four-hour drive away from my intended destination. This error caused immense inconvenience and frustration, as it disrupted my travel plans and added unnecessary stress to what should have been a relaxing vacation. Despite my attempts to resolve the issue with Expedia, the process was slow and unhelpful.

I purchased a airline ticket. Showed up at airport. I realized that it was actually a reservation, airline did not issue any ticket. My time, money gone! Expedia is a corrupt business. Do yourself a favor and don't book anything with Expedia.

I booked a car that advertised unlimited mileage. Nope, extra fees 0.2 per kilometre over 200km. And $14 per day to cross a provincial border which is part of the National Capital city. These are extra charges, the advertisement said unlimited kilometres.

Expedia is run like a criminal organization. It is extremely deceptive. I was charged ridiculous fees to make a reservation with the Hampton Inn in Mystic. I actually thought I was using a hot website but they cleverly disguise themselves. NEVER use this criminal entity.

I was very frustrated by Expedia’s website which ended up costing me around $600. I had a trip with two flights. I made a change to my first flight on the website, but didn’t make any changes to the second flight. I then found out that I had accidentally cancelled the second flight by making that one change to the first flight. I was shocked because I received no warning that I was cancelling my second flight by making a change to my first flight. There was no warning or notification on the website that making a change to the first flight would affect the second flight (these were also to two different destinations).

Ripped of by Expedia. Purchased 3 tickets in Feb – noticed my name was short and not full. I called and asked for name correction which the rep replied that it would be done in a few days which never happened. I called a few times and even e-mailed asking for help to get this resolved but with no luck. I called and pleaded with the rep to please fix this name change – The rep said only option was to cancel my ticket and purchase new ticket at an additional cost of $600. I spent $3,846.10 first time and then another $1,541.46. I am waiting for a refund on my one ticket less $35.00 service charge for name change on a cancelled ticket.. Today we fly out and I still have two tickets on my name, plus the family is sitting separately and I cannot check in online so I have to go see a rep at the airport. NO MANAGER HAS CALLED ME TO DISCUSS THIS WITH ME SO FAR.

A refund was processed, thank you!

I made the call this evening to cancel the room and they refused to refund and told me to call the hotel to verify that it would not be penalize or charge to my bill. Reason I cancelled the room is my aunt passed away today, and this dude kept asking me why I am cancelling the hotel, told him 3x that my aunt passed away in Oregon today! Booked on April 19th thru 21st but she passed away today, they refuse to honor the refund back to my credit card. I spoke with the hotel, he was so nice to me, told me not to worry I will not be charged at their end. But with Expedia, told me I have to fight back to get my refund. I am going to call my credit card and dispute tomorrow. Never ever again. I will not book thru Expedia. They are dirty and liars and rip off! I am going to file a complaint against Expedia thru BBB! Unbelievable, refused to refund my money due to the death in the family, why I would still go up to Oregon after my aunt's passing today?

Daughter was booking family trip through Expedia.com. (I warned her to avoid anything Expedia after horrible experience with VRBO.) She found travel package within our price range. After completing online process she was informed the rental car was no longer available. She was later informed her $ would be refunded. When she attempted to rebook the price increased by almost $1000. To make matters worse a hold was placed on her bank account requiring days to clear. So she called Expedia.com who refused to not honor first package prices, help rebook, or offer some kind of credit to offset the extra cost of the tied up funds. They simply called it bug in the system.

2nd time I have been screwed by Expedia! I will not be using them again. I booked a reservation, and needed to cancel 2 hours after the cancellation window due to my husband's medical issue, and they will not provide a refund. They tell me the hotel has to approve and hotel tells me Expedia has to make the exception. Same as last year, when they cancelled my reservation without notification and my daughter and I showed up in NYC without a place to stay. Expedia blamed the hotel and the hotel blamed Expedia. Nothing but another company of thieves.

My wife and I recently took a trip to New Mexico, booking the flights through Expedia. At the time of booking, I paid extra for an upgraded ticket so I could check baggage and choose seat assignments. When I got to the airport I had to pay again to check luggage and they assigned us random seats so we couldn't sit together. This happened in both directions. So, I've double paid several hundred dollars. I tried calling Expedia but they make it very hard to talk to anyone and then you have to supply them with copies of receipts, seat assignments, etc. They haven't send me any accounting of the money they billed me and they make the whole process as opaque as possible. This isn't the first time this has happened.

I have a policy also; never do business with liars and cheats. I had two rooms booked through Expedia. I needed to change the dates and called the hotel directly 3 days in advance. They said there was nothing they could do; it was non-refundable and non-changeable as per the booking agent Expedia. So I spent the next hour on Expedia chat. Expedia indirectly (apparently incapable of simple direct answers) stated that they could do me a favor and change the dates for a “penalty fee.” If I paid an additional $350 for the $200 room, they could make the change. But there was no way I was getting a refund or even a partial credit. Expedia claimed the no refund policy was the hotel's. The hotel said it was Expedia’s policy.

I bought a ticket a few days ago for my son to come from Newark nj to Tampa Florida. What happen he got sick and he was admitted in the hospital and he chat with somebody and explain to them that he couldn’t fly because he was in the hospital admitted with heart problems. He ask them if he can changed his flight for another day. They told him no and he we lost the money that we pay. Very upset and disappointed that Expedia didn’t want to changed the flight even though we explain that he was in the hospital admitted. Never again we will buy a ticket from them that just lost a few customers.

Vehicle broke down first day of 3 day pre-paid rental from O’Hare Airport. They refused to provide replacement or refund any portion of my money. Manager refused to speak with me, representative didn’t appear to care. Contacted customer service, who didn’t help at all. Visa took care of it.

I must say that it has been a very disappointing and confusing experience. I have been using Expedia services for about 10 years and never dealt with such careless way of handling a business. I have booked many many flights and rooms throughout the years. Just a few days ago I had to cancel 1 night stay at hotel in Nashville. And I never cancel anything! Expedia had it saying that before 12th of March I could cancel it FOR FREE and get my money back. I canceled the room on the 9th of March, thinking everything will be under control, hence Expedia services! I even got an email confirming that the room was canceled! Then later, the hotel charges me for that night and so I go back to the Expedia customer service. They reassure me that I should get my money back and then started breadcrumbing me for a few days saying they are talking to the manager at the hotel...

I had purchase a flight from Denver to London for March 15 and a return flight from Dublin to Denver on the 25th of March. I was suppose to fly on Lufthansa coming back from Dublin with a layover in Frankfurt. I heard about the strike the airlines were having. So I decided I would call Expedia to see if I could get another flight out of Dublin. The agent said she could. It would be with JetBlue. But she would have to cancel the Dublin flight. And I would have to pay extra. I asked her on the phone if my London flight would be affected. She said no. About 3 hours later I found out they had cancel both my flights. So I contacted Expedia. After 3 hours chatting with them where they even admitted that the agent accidentally cancel my flight they promised they would refund the full amount. And if I wanted to go on my trip I would have to buy new tickets.

I booked my round trip to Miami from New Orleans. So my first flight was with American Airlines and had carry-on. But my return flight had no carry-on bag included. They were so subtle with it. And, it was freaking $89 (since I had already checked in via the app before coming to the airport). This was the worst experience I had ever encountered while flying. Never again. Will always buy tickets directly from the airlines' website. Expedia, you cheap little scammer. They just make your fare look attractive with lots of hidden expenses. So do yourself and your loved ones a favor and remind them never to book from EXPEDIA!!!

After I filed a complaint with the BBB, Expedia reimbursed me for the canceled hotel room and gave me $100 in onekey cash.

I was approached by an Expedia representative in Cancun Mexico Hotel Riu. The representatives showed many Expedia excursions on their laptops and pictures depicting a wonderful Isla Mujeres excursion. For $245 dollars I was told along with being shown pictures of an awesome Island excursion, crystal clear calm watered snorkeling, lunch buffet in a world class facility and a day on the island and a catamaran with less than ten people and no children. A way better deal than taking the ferry to the island. Golf cart rental for the day and you can drive anywhere on the island.

I booked a room thru Expedia. They told me it would be $127. They charged me $175 besides charging me $15 for the booking. They said the difference was for "taxes and such". The actual charge from the hotel was $110. They got the diff. DO NOT book a room, or anything, thru them. Go directly to the hotel and save a LOT of $. I was unable to scan my receipt as proof. I am not very tech savvy.

I booked airfare with Expedia as I have for nearly two decades. I had to cancel it due to an emergency. It was non-refundable as most of the lower price airfare is nowadays, however I was issued a credit for one of the two tickets anyway and told that he simply needed to book his trip before the date of expiration not take it before that (I clarified this at the time).

I had a bad experience with Expedia. They did not honor their services and blamed the airline instead of taking accountability. I suggest finding another third-party booking service or booking directly with the company.

In planning a trip to California, I used Expedia to make our reservations. The trip needed to be extended one day due to the fact that my son in laws' masters graduation was moved up, and the whole purpose of the trip was to celebrate his accomplishment. Changing the plane reservation (outside of Expedia) was no big deal, changing the hotel (INSIDE of Expedia) was a bit more involved, but the hotel added the extra night to the existing reservation. Not so lucky with the car rental.

We wanted a trip for 2 adults from Montreal QC to Mediterranean Spain. The trip when booked through KLM was a total of approx. $2300 and the departure trip lasted, with 1 stopover, about 15hrs. Using Expedia (my TD bank partner) was either $5600, for a departure trip with 2 stopovers, lasting a total of 34 hrs total. OR Basically the same flight as KLM, for a total of $8300. So the same flight about 4x the price or twice the travel time at ONLY 2x the cost. What a complete rip off! I will never book a flight with Expedia and will complain to the TD Bank for associating with such a partner.

I booked a hotel, it reeked of cigarettes, was very dirty and had ants crawling everywhere in the room including on the bed. I took videos and also spoke to the receptionist at the hotel, they said they will send me refund but I have to request Expedia to send it. So I left and got new hotel, but expedia refused to refund me, they will only offer me some gift cards which I am not interested in. I disputed through amex, but expedia mailed them their entire terms and conditions, and amex rejected my dispute, probably because the amex agent was too lazy to read the entire terms and conditions...

I had booked flights, hotel and car reservations through Expedia. Unfortunately both my departing flight and final flight to my destination were cancelled, causing me to arrive at my destination a day late, through no fault of my own. Because I had booked my car reservation from Alamo through Expedia, they were not able to refund me for the day I wasn't able to retrieve the car, thus I had to pay for a day's rental that I did not use. The same with the hotel. I have contacted Expedia requesting the refund for the day I did not use the car because I was stuck in another state due to flight cancellation, and Expedia has not returned my email, nor have I been refunded the amount of the car rental. Alamo also has not returned my email nor responded to my request for a refund.

I bought a flight and car rental bundle on Expedia for my trip to Denver recently. The overall process is relatively simple and convenient. However, they don't make it easy for you to see the price for each item you buy. I found later that I paid significantly higher prices to Expedia than if I just booked flights and car rentals from individual providers. So if you book at this site, be aware that you pay for convenience. By the way, their partner car rental company, Thrifty, also uses trickery tactics to try to squeeze more money out of you in spite of the high prices that you already paid for the rental. You can read my review, titled Trickery Thrifty, for more details.

I booked a hotel through Expedia app in Niagara Falls, and what I thought was Canada for my birthday. The app confused me, and priced and booked me into same hotel, except it was Niagara falls NY. When I arrived at the hotel in Ontario Canada to check in....they said they had no booking for me. I gave them the itinerary number and they said that's the holiday inn express in Niagara Falls NY not the holiday inn express in Niagara falls Canada.

Expedia flight bundles. Do not bundle your flights with your vacation. You're better off booking directly through the airlines, especially if you need to make any changes. We had a trip book to Mexico. And we bundled the flights with the vacation. The hotels were refunded. When we couldn't make the trip, but the flights could not be changed or altered. So it was a loss. This was a hard lesson learned since both tickets for 1st class do your homework.

Booked a hotel on 14 January for night of 17 February, was immediately billed and received a confirmation. When I arrived at the hotel to check in, the desk had no record of my reservation, informed me that Expedia had not forwarded the reservation, and the hotel had no rooms available. I then called a live agent at ** (a call center) who merely referred me to the complaints department and hung up. I called another live agent at (800) 319-4834--She apologized and promised to refund my booking fee but made no effort to find me a suitable substitute reservation. I had to walk in to another hotel and book a room at more than double the rate of my initial booking ($218+ more). I will not use Expedia for anything in the future and recommend no one else do so--They are unreliable, will not assist you in finding a suitable alternative, and may well end up costing you more than double what you expected to pay. Avoid Expedia!

We booked a hotel, bought insurance, and then tried to cancel. The hotel directed us back to Expedia, and the insurance directed us back to Expedia, but the agent at Expedia redirected me in every direction except to help. The agent canceled our hotel without our permission, and we were still charged. Horrible consumer service!

Booked with Expedia, faced a cancellation & had to rebook, costing over $1,000 extra. Their error in a name spelling led to a proposed $400 correction fee. Customer service was hostile & unhelpful, refusing to fix their mistake. Solved the issue directly with the airline at no cost. Advice: Avoid Expedia, book directly with airlines to save money and hassle. Never using Expedia again and will recommend others do the same.

I am finally done with that company. Lost tons of money with their new policies. In the past, they had a better customer's service. This company is not what it used to be. Beware of the changes and their new ways of dealing with customers. I also realise that their rates can be higher than the real rates once you call the companies directly.

I purchased travel cancellation insurance from the Chestermere Expedia Cruise location for my cruise. As the trip departure time approach, I had to cancel the cruise. After several months of waiting for response from insurance agency that handles travel insurance for Expedia Cruises. I find out that the travel agent there that sells the travel insurance....sold me an invalid policy. As they need to be purchased within 72 hours after booking cruise. Travel agent did not tell me that...She just took my money and bought this "invalid" policy. So now I don't get 50% of my cruise refunded and also out the insurance policy money....as it was invalid to start. Don't get your insurance from the people selling you the cruise...Not looking out for your best interest.

I purchased 2 tickets from Expedia, Los Angeles to Malta. The last name of one of the passengers is wrong on the E ticket. After spending 3-4 hours calling and emailing both Expedia and Turkish Airlines, I cannot get either one to correct it! Turkish Airlines says it's purchased through an agency so they can't fix it and Expedia says Turkish Airlines printed the ticket and Expedia is not able to change anything! Expedia wants the ticket to be canceled and purchased again for a $300 fee per ticket. At this point, I have not even asked yet if we have to cancel both tickets or just one since it's under the same ID! I travel internationally twice a year. Not only the service has gone down in the travel industry but it always feels like you are getting screwed! Unfortunately, no one is doing anything about it!

We booked 2 no-refund rooms. However, the hotel was filthy and had dead cockroaches in the hallways. The smell was horrific and we did not feel it was safe for use to stay with a pregnant woman and a toddler. The hotel stated they would give a refund if we went through Expedia. Expedia refused the refund and stated that it was the hotel. NEVER will use them again and urge everyone to avoid their services.

Buyer beware! Expedia is ripping customers off by sometimes not having the select Pay Now or Pay Later feature pop up when reserving the room. I was stung today for $1,900 dollars and not one person will help refund my money. Jag Hotel in Newfoundland is also not being helpful in returning my money.

I booked a rental car through Expedia, Finally after a long trip waiting on the line in the airport to take the car. The guy in front of me booked a car with Expedia just like me for one week, They told him they don't have a car for him. The rental company had a car for me because I guess mine was booked for 3 weeks. They didn't accept the insurance I bought from Expedia, and sold me their own insurance, Doubled the price. I called a bunch of number, finally reaching someone to cancel the insurance Expedia sold me. Imagine the first hours of your vacation you spend like this. How this people can get away with this kind of scam, This should be illegal. Stay away from booking anything through website like Expedia. I learned my lesson.