Expedia Reviews

We bought 7 tickets for hop on hop off for Cancun. We got to pickup area 16 minutes before schedule but Turibus was no show. We called Turibus 4 times but no answer. About 2 hours into waiting we called Expedia who also tried calling Turibus to no avail. We waited about 3 hours in 38 degree heat and humidity. We asked the vendors in the pick up area and they were equally surprised the bus had not showed up that day. We eventually left and asked Expedia for refund who has no leverage but goes with whatever a nonperforming vendor says. It's like been traumatized over and over (missed a tour of Cancun, waited about 3 hours for a 2 hour round the city tour, no response from Turibus, awful customer experience and no refund from Expedia). Buyer beware that Expedia does not look out for your interests but their cut.

I purchased a flight with flight insurance. I could not make my flight. They refused to refund my money instead offering to refund flight insurance and give me a 88 dollar credit with Delta and I fly with them in next couple of days. Totally unacceptable.

Never will I use any venue that uses Expedia for any part of their service. We booked an important trip in a package deal with another vendor. Expedia was who they used for the airport to hotel/hotel to airport shuttle. We waited of around an hour and a half at the airport for a shuttle that never arrived. On my 4th phone call to the shuttle service, they finally told me they didn’t have a shuttle to send. We made other arrangements for each transport. When I attempted to reach Expedia for a refund, their emails “are not monitored”. Their customer service agents (yes plural) disconnect the call as soon as I begin to explain what I am calling for. A total, very frustrating waste of time trying to deal with them. In short, they absolutely suck. Never again!

Had to cancel flight. Unusable flight credits - rep hung up on me when asked to speak to supervisor. Never again. Just book directly yourself. I'm out hundreds of dollars with no way to fix and unhelpful reps.

I rented to car at Gatwick Airport through Expedia. Expedia offered and I purchased insurance up to $50,000 if damages were incurred to vehicle. Insurance refuses to process claim for $3,400 as Alamo refuses to provide documentation. Expedia claims they have no responsibility. Expedia Supervisor spoke limited English. Customer service is horrible.

I booked with Expedia under itinerary **, but by mistake the wrong date was entered. I called immediately after booking and explained that I only wanted to change the date, not cancel my trip. The agent told me they would contact me within 72 hours, but no one ever reached out. I called again and was told the same thing. It feels like once Expedia gets paid, they no longer care about their customers. My case number is **. I have been a loyal Expedia client for over 10 years, but this experience has been extremely disappointing and I feel treated very poorly.

On Wednesday August 13, 2025, at 2:35pm, I booked a stay at a motel through Expedia.ca for August 30 and 31. I specifically requested 2 rooms with 2 beds per room. The operator assured me multiple times that the one room will have 2 beds, and the second room will have a single queen. However, the hotel can take out the queen and put 2 twin beds. I specifically said to the operator that if this is possible then yes, let’s book. Once at the hotel the motel manager was shocked to hear that the operator confirmed the 2 rooms, however the configuration of the rooms cannot be changed. At this point I was stuck paying for a room ($514.72) I could not use, and I could not cancel without a cancellation charge.

Never book a car rental through Expedia. I booked a rental for Enterprise Exotic Cars, because I wanted to drive up the Pacific Coast Highway in a fancy car, because it’s on my bucket list. Well, when I showed up to pick up my car, I was dumbfounded to learn Expedia booked it through Alamo and not Enterprise. I clearly had all the documentation that showed an Enterprise Car reservation. When I called because they ruined my trip, they tried to tell me I booked it incorrectly. That’s BS because I never got any documentation from Alamo before my rental car pick-up. I REPEAT, NEVER BOOK ANYTHING THROUGH EXPEDIA. DO IT DIRECTLY WITH THE COMPANY. That included rental cars, flights, activities, and everything else they offer. You know Expedia sucks when the places you book it with tells you never to use Expedia if you want to get what you want.

If you have to cancel or make a mistake on a booking, all heck breaks loose. It’s better to search Expedia or other sites and then book directly. Then if you have an issue you are talking directly to airlines or property.

I was trying to book a room on Friday night for a trip. It brought up the price so I clicked on and it changed the date. So I went out and tried it again. Everything looked good. They never sent a confirmation email so I was traveling so didn’t follow up. I got to town and checked with hotel about the booking and said it was for Friday night. I called both hotel and Expedia and they both pointed finger at each other. Beware of them changing dates on you. Seems like I am not the only one this has happen. They genuinely didn’t care about me as a customer!

I wouldn't given them even a single star, they overcharged me when booking a hotel on Aug 31st to Sept. 1, 2025 for just one night. When I went to the hotel in Malindi Kenya. The hotel price was a big difference than Expedia... it's better you book direct with the hotel than Expedia. I didn't expect this and they refuse to refund the money. The customer agent told me the hotel receipt is wrong. Diamond Hotel in Malinda which we booked they finalized everything. Now Expedia says the amount is wrong. So Expedia that the hotel which we stayed in... You guys overcharged me. I won't recommend this site, Expedia, to anyone to book anything.

Total misrepresentation. I found hotel I wanted. Thought I was on hotel's website but it was Expedia's look alike. Made reservation, realized I had keyed wrong date, tried to change dates, Expedia told me they had to get approval from hotel. They then charged my credit card. After two days and no response, called hotel and explained and they changed. (Expedia lied, they had not contacted hotel) Then I got email from Expedia basically saying they were my 'agent.' (Never in a million years)

I booked a multi-carrier trip through Expedia (United ticket with an Air Canada–operated connection). When the Air Canada strike hit, my flight was moved to a day earlier with a 20+ hour layover. Expedia told me to ask United for a hotel, United said it wasn’t their responsibility because it was an Air Canada strike, and I paid out of pocket. After the trip, Expedia refused to help or reimburse, saying Air Canada only covers direct bookings. Bottom line: Expedia had no plan, no solution, and no ownership as the agent. I was bounced between airlines despite buying from Expedia to avoid exactly this. Very disappointing.

Booked a hotel but the immediately regretted it. Tried to cancel and get refund but no success. Will not ever use Expedia again. Was warned by a friend but thought it would be better experience for me. Learn by mistakes. Will be deleting the app now.

Stayed at the Days Inn by Wyndham in Daytona. It was filthy. We were locked out of our room because there was no one at the front desk to make new room keys. The hotel promised we would get a full refund. But you can't get any service from Expedia.

I don’t recommend Expedia.com. Not even to my worst enemy. Go through Travelocity or any other company. I am still waiting for my refund from April 30th, 2025 that my trip from Dallas Texas had a layover so it was cancelled. So I called Expedia.com and during the same time Spirit had sent me another email saying that my Orlando flight was sending me coming back to Newark. Why? I had said NEW YORK LA Guardia Airport is closer to me. So I’m already speaking to Expedia to Justin ** ext ** and every Time my husband called he hangs up and asked to speak to a supervisor they asked why and they said, "We will give him your number," but we never a get a response.

I booked a hotel for a special experience at the Sutton place in downtown Vancouver through Expedia. Upon arrival, we were unable to get checked in because they refused us service at the hotel desk. Because we were The entrance and the room that we had booked. We asked Expedia to give us a refund. We had paid $1500 for 1497 and we refused entry to the hotel so we asked for a refund. I’ve been waiting for four weeks now they said they were gonna send the refund because they can’t charge you for a room that you never slept and that you weren’t allowed to use, however They said they were sending us some money but they never did.

Short version: Expedia booked us with a car rental company that took our money and did not deliver the car as promised. We booked flight, car rental and hotel through Expedia. Common sense lead us to believe when we search for car rentals from LAX we would see appropriate offers and prices. Not knowing specific addresses or the locale, we assumed the offers matched our requirements. The website does not warn when search results do not meet your requirements! Somehow, the first car rental reservation was for pick-up hours prior to our arrival. So, you have to constantly check and double check everything because the clunky website does not not assist in any useful way as far as we can tell.

After searching several properties on Expedia using two computers we found the same property/ room for about $500 less on one of our computers. We of course booked using the computer that had the lower price. We received a receipt for the amount we agreed to pay, however, we then received a receipt for the higher amount. We tried to cancel based on this. Expedia would not allow this. After over 10 emails and a long phone call they said the lower valued receipt was not valid and charged us more - criminal actually. Now to file a dispute with the credit card company. Make sure you take a screenshot of what you are paying as they may jack the price on you quietly...and good luck :(

We had a reservation at a hotel in Owatonna MN for two nights, which was made through Expedia and pre-paid. When we arrived at the hotel, they didn’t have our reservation, so I called Expedia, back and forth for about an hour, finally they fixed it with the hotel, negotiated a lower price (from $256 for two nights down to 194.00). The hotel was pretty awful, so we only stayed one night. I got a receipt from the hotel which stated we were charged $97.20. When I got home I contacted Expedia, through chat because I get frustrated talking to them. On and on, round and round. I had to send them a screen shot of the receipt, but that wasn’t enough, I was supposed to call them at 12:00 so we could have a three way conversation with the hotel. At this time I’d had it! Told the lady I was never using Expedia again, which got her back up. I disconnected and that was it.

Recently, my husband and I went to Clarksville, TN. As we neared Clarksville, we called a pet-friendly hotel in the area to confirm that we could indeed bring our dog and to check pet-fees and nightly rates. The rate was much higher than through Expedia, so we booked and paid through them. Once we arrived at the LaQuinta in Clarksville, TN, the clerk told us that we were the fourth person that day who Expedia had given them a room that was not available (room with 2 queens) but a king room was available. I was assured it would not cost anymore, but needed to fill out paper work to get the correct room. The clerk took my information. It turns out that he charged us for the room; therefore, we paid Expedia and LaQuinta. What a scam!

Booked a room at a hotel in New Orleans but unfortunately hit the wrong date 24th instead of 23. On a cruise ship about to leave. Phone battery dying. Expedia said they couldn’t change the date to call the Hotel. Hotel said they can’t help me because I used a third party app but would sell me another additional room. Finally after much persuasion and stress I was able to get the date corrected. I also tried to buy the additional insurance but told it was too late. “This is 1 week ahead”. After the date was finally changed they conveniently charged me the insurance fee. Thank you Expedia for changing the date after the first representative said they couldn’t. However I will never use a third party app again.

I recently booked a hotel through Expedia that turned out to be really dirty, so we left after a few hours. The hotel staff said we had to go through Expedia for a refund. When I went that route, Expedia told me they could not issue a refund because the hotel refused it and they would be charged. Expedia cleared $12.5 billion profit ending June 2025. Their CEO made 12 million in her first year. They can afford to refund the small amount that I was asking for. Instead, they offered me a token $25.00 compensation in OneKey Cash (that can only be used on a future booking). Why would I ever book anything through them knowing that they don't back their customers at all? I offered pictures of the hotel multiple times and nobody even bothered to look at them to verify how disgusting that room was. I will never ever use Expedia again. The worst part is that i just opened their credit card and now I am going to hurt my credit score when I close it.

I am very disappointed with the unfair non-refundable policies and hidden resort fees in the hotels your company advertises and does business with. These practices are misleading to customers, as the full costs are not made clear upfront. I expect transparency and honesty when booking, not unexpected charges and restrictive policies that take advantage of travelers.

We had to cancel a trip to Wales because my wife was injured. Each of the hotels booked thru Delta Travel was actually Expedia. All hotels with 'non refundable' deposits agreed to provide refunds, but the request for refund had to be made thru Expedia, not by us. Getting Expedia to do this and follow through was a nightmare. Hours on the phone with incompetent people. Who knew Delta Travel was actually Expedia. NEVER, NEVER again will we use Delta Travel or Expedia.

DO NOT USE EVER! Expedia and Hotels.com side with Cyber Criminals over customers. I was a loyal customer for over a decade. I racked up over 200 stays. The first time I had a problem was because a scammer listed a non-existent hotel (I did not even get a physical address with my reservation confirmation) and spent another $150 in a taxi searching for a phantom address. They could not be reached and then finally insisted that they will not reimburse because somehow I agreed to give a criminal money and get nothing in return. I had to abandon my booking and pay for another hotel.

Do not book car rentals in Ireland from Expedia. I didn't state I needed an automatic car which they well know it's all we drive here and wanted to charge me $780 more, so I said no at Sixt Rental at the airport. I called Expedia and they said that Sixt said no refund but really after talking to 4 different people from Expedia and 1 from Sixt, none of Expedia personnel gave the same reason. The girl from Sixt made it clear that they were the 3rd party and they refused to give me back my money. I also said I would go back to the airport the next day to get my car and was told no. Go talk to them, which I did and the people at Sixt even showed me exactly what Expedia had paid them $220 of my $800 I paid, so do yourself a favor and book with the rental car people themselves.

Total scam despite being a registered American company, never, NEVER, book a flight through Expedia, always buy your airline tickets directly from the airline. They will do nothing to help you if a flight is cancelled for any reason, whether it's their fault or the airline's. You will get offshore robots that you can barely understand and do nothing to assist you, simple cookie cutter responses. Refunds take forever or don't! We spent more than 12 hours over three days, and about 15 different agents, to rectify a situation having spoken (and recorded a couple) to 15 different agents and nothing was rectified. We were also disconnected at least a half dozen times in the middle of discussions. AND we had insurance through Expedia to no avail as it currently stands.

I cashed in points for an upgraded hotel room that was to include drinks and snacks, but did not receive this. I complained to the hotel for all three days and also reached out to Expedia, which stated they would get back to me within 24 hours. It has been a week now. I even sent an email to the hotel manager who chose not to even respond. When you advertise and offer an upgraded room for almost 40,000 more points than the basic room, and the hotel does not provide this, it is such a bait and switch, a terrible practice of fraud. The company should be ashamed. Since there was no resolution for this bait and switch. I am now going to start posting my reviews of the Great Cockroach Hotel and contact the Better Business Bureau and any other organizations that I can find.

First time booking with Expedia. Awful awful experience. Paid for bag. Then told that not paid. Most of the agency extremely confused. I know most of us get really desperate, especially when booking a ticket last minute. But do not book with Expedia.

My wife and I went to New York for our 38th anniversary. The cars we paid for to get to and from the airport had 15 drivers assigned and they all started sending me messages. Expedia was little to support. A tour of the Statue of Liberty would not tell me where to meet. They only said they were at Starbucks. I contacted Expedia and they told me to start asking around and then said the vendor was at Starbucks. I am disputing this with my credit card company now. I have spent tens of thousands with Expedia but this will be the last I will spend with them.

Last two times I booked: First time - messed up accommodation, was moved about 4 times, got a bit of luxury at the end but it was super stressful. Second time - messed up car booking, had to get a taxi at own cost to accommodation, car rental was denied and not refunded due to admin error on their part. Never again!

Book carefully. Read, re-read, read again. Cancellation policy with Expedia? Get ready for a war between Expedia and the Hotel/Trip/Airline you are booking. It will be a "He Said, She Said" with both parties denying what is said, published, or pics shown. Their excuse? 3rd party booking. Monies returned? DREAM ON! In all cases: Book direct on the trip, resort vacation, airline, hotel, or mini trip. Never book on Expedia. If you book with Expedia, be prepared to increase the travel vacation, trip, or travel adventure by mega dollars beyond your budget. Negative reviews constant and often. Be careful, be smart, book direct.

🚨 WARNING: DO NOT BOOK WITH @ExpediaCA. 🚨 My niece booked her trip to Amman through Expedia Canada (June 23–Aug 1). In mid-July, she requested to extend her return to Aug 16. Expedia confirmed in writing that the change was made, issued a new itinerary, and gave her reservation codes. Fast forward to Aug 16: she shows up at the airport—only to be told she has NO booking at all. Stranded. Alone. No way home.

Over 1 hours wait on the phone to talk to customers service to change a flight reservation, I end up hung up the phone. The online chat is useless, you wait and wait and wait until you get frustrated then end the chat. This is the last time I book thru Expedia, such disappointment, they were really good before but now really sucks.. STAY AWAY FROM EXPEDIA. Learn my lesson, book directly with airline..

I had one of the worst experiences booking through Expedia. I booked a rental car through Expedia specifically searching for Vancouver International Airport pickup. However, when I arrived, I discovered the rental location was 5 miles away from the airport, not at the airport as shown during booking. This misinformation alone caused unnecessary confusion and stress. To make matters worse, the rental location closed at 9:30 PM, and my delayed flight meant I couldn’t pick up the car that night. The next morning at 8:00 AM, I went to the rental office, only to be told there were no cars available. The staff confirmed that since I didn’t pick up the vehicle, I wouldn’t be charged.

I booked a car through Expedia for the weekend of Lollapalloza in Chicago from the company Routes. My flight was delayed and I was about an hour late to pick up the car. When I got on the shuttle to go to Routes at the airport, the driver asked me what was my purpose for going to Routes. I said car rental, I have a pre-paid reservation. The Bus driver proceeded to take my suitcases off the shuttle, and stated we are sold out.

I canceled a booking within minutes and still weeks later I have not received a refund. The hotel itself has a 14 day refund policy (cancel 14 days prior to your stay). Expedia got emailed and verbal confirmation of this and still has not issued a refund policy. I have confirmation from Expedia as well. Doubtful I'll get a refund and the multiple emails and phone calls it took was outrageous. Will not book through them again. Lost a customer over a few hundred dollars. Bad service.

DO NOT USE EXPEDIA. You are so much better off going directly to the airlines or hotels to book. I've been bitten for hundreds of dollars twice, I let the first one go because of COVID. Even though I paid for insurance, I was unable to get any money back. Expedia did nothing to help me. Now I have another situation where I have to change dates, but by going through Expedia the airline wants to charge me as much as I paid for the ticket to change the dates. And they won't give me my money back, or a credit. As I said, I've been bitten by them before, never again.

Expedia is the worst of the worst. Expedia is the worst of the worst. Scammers scammers ... They sell you flights to Europe and then you cannot add a check in bag - at all!!! The airlines won't do it and expedia won't do it --- you have no option than paying an outrageous fee at the day when you are at the airport-to get your luggage back.. They are liars and scammers with their "cheap flight deals"!!! Never go through them. Go directly to the airline. They do absolutely nothing for you. You will get the most expensive deal ever -- if you want to see your luggage again. Escalation team is a scam: Gabriella ** says she is a manager and laughs that you paid the flight and now you are stranded with not getting your luggage back!!!! Stay away at all cost!!!!

We recently booked a stay at Comfort Inn Lancaster County through Expedia. We checked in to the Comfort Inn Columbia Lancaster on 5/24/25, expecting a clean, comfortable stay. Our room was mildewy and moldy. Upon arrival, I took a short nap and awoke with a terrible headache. We looked at the bathroom walls at what appeared to be paint over black mold. We asked the front desk for another room and they advised the hotel was completely booked. It's unacceptable that the hotel didn't offer a better solution. They refused to refund our room as we had a non-refundable reservation booked through Expedia.

Expedia is intentionally excluding extra item from their receipt therefore you cannot get any refund back!!! I booked a return flight on August 2 - 11 2025 to Fort Lauderdale, and paid one luggage $55 after choosing flights and paid together, also rental car through Expedia later and paid car seat too on the booking. However, these additional items are not included in their receipts which I didn't notice, and then I ask for refund but they won't because no item listed in the receipt!

I wrote a negative review of Expedia but they eventually refund the money they took for a cancelled 3 day hotel. It was very difficult but they did it. I will have to give them credit for that. Many calls and threats but it did come through.

I am writing to express my deep disappointment with Expedia’s handling of my recent booking. I reserved a balcony cabin through Expedia, which prominently advertised a $200 onboard credit as a perk for booking with them. In the detailed itinerary email attachment, the terms stated that the offer required online redemption more than 21 days prior to sailing, and that the cruise must be paid in full before submission. I complied fully—submitting the redemption form on April 11th, the very same day I paid the balance in full. My sailing date was August 3rd, well beyond the 21-day requirement.

Expedia. Apparently I can't leave a review on their website right now coincidentally after I've been emailing them with complaints so I figured I'd leave it here instead. They are falsely listing their hotels near tourist attractions they are not near. I had booked at the Quality Hotel shown because it was apparently under 5KM from the Biodome and a short driving distance to all the popular tourist attractions listed below. Well I got to Montreal and went to the hotel. Lo and behold it is over double the KM from the Biodome then listed and every single attraction they listed had the wrong driving time estimates. It is nowhere near any of the attractions below.

I booked a prepaid rental car through Expedia, expecting a straightforward experience. Instead, it turned into weeks of wasted time, unexpected charges, and repeated broken promises. When I arrived to pick up the car from Routes, I was charged an additional $228.39 for a Collision Damage Waiver (CDW)—a charge I did not authorize or agree to, and that was never clearly disclosed in Expedia’s booking process. Expedia later confirmed the prepaid amount I paid to them only covered the “base rate,” but did not make this clear before purchase.

I have used Expedia three times in my life, the most recent today, and my experience each time has been so bad I kick myself for returning to them. My previous bad experiences were with hotel bookings, both nightmare level situations. This time it’s for a rental car which I, very stupidly, thought might be different. Expedia did not inform me I would be REQUIRED to purchase rental insurance in the country I’m renting in (Ireland) so the discount I received by using them was instantly deleted by having to pay an obscene amount for the required insurance. Again there was no mention of any requirements in any Expedia documents. Expedia is a scam. They flash discounts at you to get you to book with them but in my experience there is always a catch or something goes wrong and the trip becomes a nightmare.

I booked a room for two nights through Expedia and bought the insurance for cancellation if necessary. I had to cancel two days before my stay and just got the run around from Expedia. I contacted the BBB, Expedia told the BBB that I was aware of the no refund policy and that the hotel would not refund my money. The response went on to say that I was actually staying in the room. Not true! I contacted the hotel and was told that Expedia did not cancel, and they were not given the money. They put me down as a no show and Expedia did not pay them. They also told me that I had been scammed and that they would have given me a refund.

DO NOT use Expedia. A horrible company whose app is outdated. They literally did not give me an option to delete my account, even though they advertised that I can delete it on their support. The only way to delete it if you can still access the account and in my case, I could not because I deleted my email address. I asked them to remove my phone number so that I can add it to my new account and they could not do it either and I cannot add it to my new account because their app did not allow duplicate number. Then, the representative proceeded to tell me to get another number for the new account. What kind of scumbag is this? He thinks I have money to throw away to get a new number for Expedia??? That is his solution to the problem that obviously laid with his IT dept and his company. This guy needs to get fired or better yet, all of them should be replaced by AI. At least AI does not talk back.

On March 2, 2025 my son sent me his plans to be married in Vancouver on July 25, 2025. I began to plan the trip with my wife and daughter among other things by booking a car through Expedia on March 2, 2025 with Economy Car Rental in Richmond, BC. The price was competitive and although the car rental agency was not located at the airport, I was assured I would be shuttled to the office where the vehicle would be picked up. A week before my flight in July, I contacted Economy Car Rental and they again assured me that I could contact them from the airport and a shuttle would be sent to pick up my wife, my daughter and myself in a to bring us to the vehicle.

I booked a room through Expedia With Sun Plaza Motel in Silver Springs Florida, on the day that we were on the road driving there the motel manager contacted us and said they were cancelling our booking due to "plumbing issues"! When I contacted Expedia to see about getting a refund they gave me the run around and told me more or less that I wasn't getting my money back! We are never going to book anything though Expedia again reason being that they scammed me out of my money! I do not and never will recommend Expedia to anyone! Do not trust them. They are scammers!

Rented a car from Expedia and they promised me 600km included in the price. Paid full price days before I reserved the car and the rental shop changed to terms and gave me 400km instead on pick up. Spoke the expedia about this and no refund was made. Straight up this company is a scam and unethical as they just allow their vendor to change contract terms and still get customer to pay in full price.

Though the hotel itself was excellent, Expedia’s payment process left much to be desired. After booking on July 10, 2025, and selecting the “pay at hotel” option, I entered my credit card details only to have that card declined at check-in on July 21. We switched to an alternate card for our week-long stay, but upon returning home our autopayments began failing and subscription services were canceled. A call to the credit card issuer revealed that Expedia had performed some kind of activity on our card, which the issuer flagged as suspicious and blocked it.

Was ok since COVID, now they are probably going bankrupt and offer NO SERVICE AND DELETE POINT BALANCES!!!! SCAMMERS. I hope you go bankrupt and every Indian scammer you're now using lose their pathetic jobs.

I booked a car through Hertz through Expedia. They canceled it with one hour's notice, leaving me totally screwed. Chaos ensued, and I emailed Expedia for a refund. I have a three-day long email chain with the same cut and paste from Expedia saying they are "sorry about how strict cancellation policies are, but I need to understand them." Uh....I DIDN'T CANCEL. YOUR CONTRACTOR DID. It has been nothing but customer service that I would say is AI, but AI can't even be that stupid. Basically, Expedia and Hertz canceled on me and won't refund me because they say I canceled. It's truly unreal. ** them both hell.

Do yourself a FAVOR. Do not book your trip thru Expedia. They have already changed my flight 2 times and they have me waiting for over 6 hours to change flights. I didn’t book that way and they won’t let me fix fit. I got flight insurance and that is a total joke. This is supposed to be a trip for my daughter's birthday and that makes it less desirable to have this happening. They want me to pay an extra $50 to fix their flight change and guess what? There is no guarantee that it won’t get changed again. Just book directly thru the airlines. Save yourself from all the dissatisfaction and disappointment.

Expedia doesn't follow travel industry standards when it comes to reservation modifications. I had a reservation for 2 hotel nights for a set price with a set date, I cancelled the first night within the time range I was allowed to do it and they raised the price on the remaining night, even though I had already paid for it. Called their phone number and all I got was people giving me the excuse that prices fluctuate and that it's true, but not when you already have a reservation.

Don't ever book with Expedia, they don't care about you as a consumer. They only care about your money. I had a horrible stay at a hotel in Paris, the hotel lied about everything, there was mold all over the room, you need a step stool to get into the bathtub literally, water damage in the bathroom, the hotel says it offers laundry service, nope, lie, there's a laundromat down the road from the hotel that you can use.

Very poor customer service. I went through Expedia to book a rental car. I was charged for two different rental cars for the same dates and times with different vendors. Refused to give the money back on one that was not booked. It is not worth using Expedia. They are terrible!!!

I purchased flight tickets to three different states to visit family for a total of 5 days. For the first state, I only needed a hotel room for 3 days/2 nights. The website autofills the hotel stay for you to match your flight length, and NOT the actual amount of time you'll be staying in one location, so the website autofilled to 5 days. The hotel room is nonrefundable. I understood this, no problem. I changed the dates to the correct length of stay and added my boyfriend that would be staying with me. When I finalized this purchase, the website autofilled the dates again, removed my boyfriend, and reverted my stay to 5 days, past the amount of time I would be staying within that one city, to match my flight dates. I understand this autofill function is meant to be helpful, however, in this scenario, this was a harmful change.

I booked a flight and had to change it. The representative although very helpful contacted the airline and completely messed my flight arrangements. When I went to figure out what happened they said I needed to go back to The airline and when I did the airline itinerary and Expedia's itinerary did not match. Expedia's was wrong and the airline's was right.

Their customer service are not helpful at all. They stole 500.00 dollars from me, I will never recommend them again. It’s like I threw away my money without no service in return. Worst experience ever, please stop using them. You could also lose your money as well.

I had a terrible experience with this hotel and with Expedia. I booked a reservation through Expedia, but unfortunately had to cancel due to a death in my family. I gave notice in advance and explained the situation, asking for either a refund or at least a credit. Not only was I denied any help, but the general manager for Expedia, Rivas **, was extremely cold, rude, and heartless. I was grieving and still tried to explain my situation calmly, but he showed zero sympathy or compassion. It was shocking and hurtful.

⚠️ NEVER BOOK WITH EXPEDIA – THEY LEFT ME STRANDED.⚠️ I trusted Expedia for my trip, and it turned out to be one of the worst decisions I’ve ever made. I booked a car rental through their platform, showed up on time at the location, only to find out the company they work with (Routes) REFUSED to provide the car. No one from Expedia warned me about any restrictions, and there was NOTHING in the booking details about this issue. I was left standing there with my family, in a foreign country, with no transportation. Expedia’s response? “Sorry, we can’t do anything. It’s the partner’s policy.” Excuse me? I paid Expedia, not the partner. THEY should take responsibility.

Never will I use Expedia for travel. My entire itinerary was a mess. Lost hotel reservation because they had me reserved the day before I arrived. Now have to arrange an insurance claim. Looks like everyone dislikes Expedia in one way or another. NEVER AGAIN!!

I strongly advise against booking flights with Expedia. In my experience, they do not provide the level of support you would expect from a reliable travel agency. I had to cancel a flight due to escalating conflict in the Middle East—specifically a route through Abu Dhabi. At the time, much of the regional airspace, including over Dubai and Qatar, was closed, and many airlines had canceled their flights. Unfortunately, Etihad did not cancel, which I consider irresponsible given the circumstances.

Expedia took the side of a scammer hotel lying about their physical address in a complete crap hole area on a dirt road. They saw the same screen views as I did. They refuse to refund me. Hotel listed multiple addresses at varying stages of property listings. Only once you booked did you get a map location matching the physical address.

This rating does not reflect the food or pool area or beach - they were all good and beautiful. Said that, once we went to resort and was checked into our room, soon as we went to the room we found bed bugs. On this Expedia SUCKED and did NOT make us feel safe at all. Expedia customer service and a supervisor named Luis literally told me unless I can find more and PROVE that it's an "infestation" they cannot do anything about it. The resort said it's a baby cockroach (does that make it any better!?) Make that make sense back to what Expedia said, if there is ONE there's 1000x more!

Theft and swindled by Expedia. Booked a room 2/20/25 for my son’s graduation from college in WI for date 5/23/25-5/24/25. Received a confirmation email which luckily I saved a picture of. Upon arrival, my trip details were deleted from my app. I called Expedia and they told me someone booked at the same time that I did so I didn’t get the booking but they still charged me for the room when I booked it in Feb. I was told from Expedia if I wanted to use my booking, I’d have to spend another $200 as that was the going rate for the hotel room for a holiday weekend. We were shocked that they were pulling a theft and swindle and stayed in a cheap hotel. Spent 3-4 hours on phone with no resolution. Do not recommend and also Contacted BBB and will also be contacting the local TV stations.

Extremely Disappointed – Misleading Hotel Description on Expedia. I booked a bundle package through Expedia for a trip to Cancun from June 30 to July 5, which included round-trip flights from Chicago with Spirit Airlines and a hotel stay at Bsea Cancun Plaza Hotel. I chose Expedia because I trusted their reputation and the detailed descriptions and photos shown on their website. First, the flight experience was smooth and matched what was promised—no complaints there. However, the hotel experience was deeply disappointing and upsetting for both me and my wife.

Expedia has horrible customer service. We made a mistake in purchasing a hotel room for the wrong month. Even though the mistake was more than a month out, Expedia would not let us change it or give us a refund. We will never use Expedia again.

No stars for Expedia!!! A charge that should have been 363.26 for 2 nights turned out to be 579.60. That's 216.00 extra charged to my credit card account and got nothing for it, only because I needed to cancel one out of the three night for personal reason. They made me pay for the one cancelled night which was a 4 weeks notice before my reservation day. That's 216.00 dollars well needed. Very disappointed with expedia. Will never recommend or do business with expedia again.

Expedia is absolutely terrible! They ruined mine and my husband’s vacation to Dominican Republic. We checked into a resort advertised by Expedia as 5 stars and checked out within one hour due to the terrible conditions at this resort. The room was absolutely disgusting and the food was inedible. The resort itself was run down and in a terrible location. We submitted a refund request through Expedia and it was denied due to us not cancelling within 24 hours of our check in date. Make it make sense!!!! After going back and forth with Expedia customer service for over a week, I just got off the phone with a supervisor that can only refund us $300 of our total reservation amount of over $1500!!!! Do not book through Expedia!!! They do not care about their customers and will not have your back, even though they are the ones falsely advertising resorts! Never again! I am so disappointed.

So after driving for several days, tired and sore I reached my destination. I am traveling with my dog so need to find pet friendly accommodations. I Google, pull up the "phone number" for a hotel, but I guess it was actually Expedia. The guy on the phone acted like he worked for the hotel. That hotel chain has 3 or more in the city I was at. So he firstly lied about working for the hotel, then he booked me into the wrong one so I'm driving all over the place. Then when I finally get to the right hotel (expensive, fancy) I find out there's all these extra fees on top that the guy on the phone said are included.

When I checked in I was told my room rate for first night was $135 Expedia charged me $180. Second night rate was told was $157 Expedia charged me $208. Then smacked another $48 for “taxes.” Total rip.

I booked a trip to the keys in Florida for my girlfriends birthday. Was told 6 hours later she couldn't go so I had to cancel. I was refused by Expedia for a refund. The trip cost 2084.00. They said it was their policy not to give refunds!

We booked a rental through Expedia with a total cost clearly shown as $187.49, including all taxes and fees. Upon arrival at Priceless Car Rental in Tampa, we were told we owed an additional $351.66 in "mandatory insurance" and other surprise charges. Our personal insurance was not accepted despite being valid, and we were forced into overpriced coverage. Expedia has been slow to respond and has not taken responsibility for misleading terms or for vetting a clearly predatory vendor with a history of similar complaints. We spoke to several other customers who had the same experience. Beware of opaque Expedia deals — and avoid Priceless Car Rental at all costs.

I booked a trip through Expedia and had to change my travel date. Expedia promised that the new flight tickets would only be the difference in price between my original tickets and the cost of the new tickets. Because I booked through Expedia and not Delta Airlines in the first place, Delta charged my credit card for the entire cost of a new tickets. In Delta's eyes, I was simply purchasing a new ticket. Adding insult to injury, Expedia charged my card a mystery fee of $108 for the flight change. Of course, there is no legitimate Expedia customer service so trying to get a response from Expedia is impossible. Lesson: What looks like a bargain is a scam and a rip off - buyer beware and book directly through the airline/hotel/rental car company even if it's more expensive. I will never use Expedia (Priceline, etc) ever again.

Purchased airline ticket. The airline changed the time if the flight to an earlier time. I could not make the new time because I would still be on the ship. The insurance would not cover the cost (AIG) and Expedia said no refund because the flight was non refundable.

I recently booked a hotel through Expedia for a road trip. I had an emergency with my vehicle and I was unable to get to the hotel. I had to cancel my trip. I was an hour past the free cancellation time period. I called Expedia from the side of the road and requested a cancellation and inquired about a refund due to these exceptional circumstances. I spoke with Hassan. He addressed my situation professionally and worked promptly to resolve my concern. I appreciated the care he demonstrated as I was in a very stressful and unfamiliar situation. By Hassan working together with his manager and the hotel involved, I was able to cancel the reservation and I received a full refund within a few short days.

Made a reservation on 4/14/2025 for $1160... When I got the receipt after the trip it was for $752. I tried to get reimbursed for the difference but the agent said I paid the right amount, the lesser amount was what Expedia pays to reserve a room. Pure BS. I will never use Expedia again. It's a scam.

We had to cancel a vacation booked with Expedia. After waiting for our refund on our deposit of $194 after we paid expedia $125 cancelation fee we spoke to the property directly. Their cancelation fee was only $25 and they had not received our deposit from expedia which we paid a year in advance. The property did refund us $93 which is what the deposit was supposed to be so basically Expedia ripped us off for $225 and the property is out $93 for a deposit they never received.

I am writing to express my dissatisfaction with the service I received from Expedia regarding my recent flight booking. I purchased a ticket for a Delta flight from Poznan to Fayetteville on June 10, and due to a significant disruption, I was unable to board the flight. This situation forced me to purchase a new ticket at my own expense. Throughout this ordeal, I reached out to both Delta and Expedia for assistance, but I found myself caught in a frustrating cycle of blame between the two companies. Neither party took responsibility for the disruption, leaving me without clear guidance or support.

You need to read the fine print. Gone are the days when hotels will let you check in early. So I booked an extra night the night before at exorbitant cost to avoid humiliation. Perhaps DoubleTree by Hilton TSW knew. Here's another idiot to pick on. Arrived the next day at 07:30. No room for you, you didn't show up! So fully paid up, but no-show. Told no room. Somehow room gone in 7 hours overnight (not true). Expedia said apparently policy was there. I should have known I needed to contact hotel. Why don't they try to fly in the air 24 hours and expect some communication prior to landing? Expedia can't help. NEVER EVER AGAIN.

I have used Expedia for years and never had a problem...until the first time I had to cancel a trip. One of our travel companions got seriously ill so we all cancelled. I received a flight credit but when I went to use it, Expedia refused to honor it, blaming the airlines but they also refused to call the airlines themselves. Took me several days to work that out. Now, they refuse to rebook the flights in a package like it was initially booked because we cancelled the hotel, so now the trip will cost double the money. All they say is that is their policy. It's a total scam and they will do nothing to help figure out a solution. Haven't been able to understand a single one of the agents, and tonight the TV was playing in the background so I could barely hear him. WORST EXPERIENCE EVER, last time with Expedia.

Expedia Are Predators and Thieves—They Stole My Money and Lied the Entire Time. Expedia charged my card right away for my booking, then refused to honor their own policies, wouldn’t make changes, and kept my money hostage. I never got confirmation, no revisions were made, and their "support" agents stonewalled me—long hold times, empty promises, and zilch in resolution. This isn’t incompetence—it feels intentional. They behave exactly like scam artists. Fake “customer care”, no one speaks English, and they charge three times the actual amount. If they stole your money, ignored their own policies, and treated you like prey—I feel you. These aren’t mistakes—it’s a scheme. Don’t use Expedia—they behave like scammers, predators, taking what isn’t theirs.

I booked a flight through Expedia and PAID EXTRA for baggage and seat selection. When I went to the airline’s website (Air Transat), I found out none of it was registered — I was being asked to pay AGAIN for the same things I already paid Expedia for. So I reached out to support thinking this would be a quick fix. Nope. What followed was a complete runaround. I was first connected to someone who claimed they couldn’t help me because they only handle Expedia US bookings, and I had to call another number for Expedia Canada. When I asked them to simply forward my information or connect me — they said they couldn’t even do that. No help. No solution. Just dumped the problem back on me.

They overbooked the motel I had reservations at. They canceled my room and didn't tell me. When I called they offered me another room at another motel that had no cold water. I had to drive home 5 hours because of their screw up and they acted like it was no big deal to them. Stay away from this horrible company.

Expedia has always provided good service for hotels but our car rental experience today was horrific. Expedia must find the cheapest worst company so the price looks good on their website. The car was dirty & smelled really bad. The mom & pop behind the counter spent 25 minutes per customer trying to upsell insurance & add ons ignoring the long line waiting. A full hour passed before they spoke to us. I travel a lot & this was shockingly bad. Nu Car Rental Maui.

Lost my father to cancer and booked a ticket and also bought the insurance. The funeral got postponed and, they refused to change my ticket and the Insurance didn’t cover or return or change for West Jet. Don’t use Expedia or west jet or buy their insurance. They are monsters who prey.

We’ll never book through Expedia again. We purchased our Cancún trip to celebrate our anniversary this June. Yes, pricing was attractive and booking was not difficult. But, getting additional information during the trip was horrible. The first night of our trip was ruined because our flight had been cancelled due to weather. We needed assistance to determine how we could rebook airport/hotel transfers but there was no method to call an actual agent at the time. We ended up being directed to a cab and scammed out of a double fare.

Expedia and British Airways text me that my flight was cancelled on my return from India. I contacted Expedia immediately and they said I needed to contact BA. British Airways was overwhelmed and I couldn't reach an agent for over a week upon my return. Meanwhile, I had to purchase a ticket for return. Neither British Airways nor Expedia are willing to take any financial responsibility for this affair. They cancelled the flight, then apparently decided the activate the flight after all, but did not inform me or Expedia. With no means of contacting BA, I was forced to buy a return flight for the same price as my entire round-trip flight. British Airways and Expedia are POOR in integrity and refused to refund me for any responsibility they have. BOYCOTT BRITISH AIRWAYS AND EXPEDIA. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND HAVE ZERO INTEGRITY.

Expedia appears to be a SCAM at this point. I've booked with them recently in (January 2025)- no issue and also I've booked with them in previous years. This time around 6/10/2025 and today 6/13/2025, I've discovered them to be fraudulent. I booked a hotel package (flight included) in April 2025. On 6/10, I received an email stating that Expedia canceled my flight -- no explanation. I called them to get clarity. I never received a clear answer. In fact, my question was ignored and the staff there love to say "no worries, we'll book you another flight" -- this time with a different airline and departure location. I wanted to keep DCA, but they said there weren't anymore and only BWI was available (I later saw PLENTY of flights leaving from DCA to my destination- strike 1 🚩🚩🚩). I wasn't happy but I said okay. And they told me that I would get a refund to make up the price difference.

Booked a hotel room from Expedia using my Navy Federal account. I was in a car accident tried to cancel room the day before. I chatted with an agent and I was told that they would call the hotel to see if they could cancel. After returning to the chat the agent told me to call the hotel and I should be able to cancel since I was paying at the property. When I called the hotel they informed me they could cancel the room without any fees but they needed Expedia to call. Each time I called Expedia to explain to them what I needed, the representatives would hang up on me.

I checked my travel package to Banff. I booked a month ago and it dropped in price by $820.00. Called Expedia Packages. They can only help with hotel cancellation. They do not offer price guarantee. Do not book through Expedia packages as this is a rip off. You think that you are planning one stop package but turns out if you have to cancel (purchased cancellation fee for over $300) on your own with each individual airlines. If you get the approval from 3rd party cancellation fee, that is. Never again, I will make sure to tell all my friends this is how they get you...not cool.

Do NOT book anything with Expedia.com! This is not a trustworthy company! In 2024, I booked a JetBlue flight with them and on the day of the trip, JetBlue canceled the flight due to weather. Expedia.com didn't want to give me refund but gave me a credit voucher of $163 that expires 8/3/25. They want to charge me $100 fee to use my credit of $163 and I must finished traveling by 8/3/25! They said it is JetBlue policies! I called up JetBlue and they said that is not true. JetBlue pointed me to their public website that clearly states that I can travel ANY TIME up to a year as long as I book the flight by 8/3/25 and there is NO FEE to use my credit of $163.

The words customer service are not part of their vernacular if there is an issue. After five phone conversations, the issue remains unresolved. They had no issue charging my card; however, are completely unable to find any such reservation; therefore, continue to hold the charge on my card.

I contacted Expedia for help with a hotel cancellation. I spoke to three different agents about this. The second agent told me they would refund me for the cancellation, which the hotel had authorized. I made this cancellation 20 minutes after I booked it, and they told me they couldn't do it. I called the hotel, and they told me Expedia was responsible for the charge, not them. Ultimately, neither the hotel nor Expedia could help me with the reimbursement, and I lost my money. I'm not sure I'll use Expedia again.

I’m leaving a one star review because I couldn’t leave a zero star review. We used Expedia to book a two person all inclusive package but somewhere along their booking process, it got switched to an all inclusive for one and only flights for the other - despite being charged for two all inclusive packages. Expedia wouldn’t help claiming we’d wanted that. In what world does it happen that people pay for an all inclusive when they just want a flight? The hotel couldn’t do anything because Expedia hadn’t paid them for two people. It was a terrible experience as we tried Expedia and couldn’t talk to a person and when we did were told different messages and bounced from one person to the next. This all occurred while we were on vacation over two or three days. We finally ended up paying for the second person and enjoying our vacation despite Expedia. They are terrible. Never use them.

We booked through Expedia a day trip to Bahamas on April 2nd with hotel pick up. Nikolaos **, awful stressful experience, we never picked up from our hotel as we paid extra for, the departure was delayed for 4 hours no communication from the agent there, we just sat on the street for 4 hours, awful experience, when we complained to Expedia no help. Long time we waited to support with a negative response.

I booked a full size suv from them and because they are a 3rd party the car agency gave me a mid-size suv. Expedia would help at all. I can't ever use expedia again. They were no help with the bait and switch ace car rental.

I booked a hotel thru Expedia to stay 1 night at 676.01 to see Billy Joel and Stevie Nicks concert for my wife's birthday present. The concert was canceled because Billy Joel had health issues. Expedia wouldn't reimbursed my stay. Beware of Expedia!

It was supposed to be a wonderful graduation for my nephew as well all went to Baltimore to celebrate. Upon arrival to the hotel listed on Expedia as being 4.5 stars, we found a subpar hotel with very poor customer service, roaches, a non-operational pool, and no breakfast which we had paid for through Expedia. When we contacted the corporate office of the hotel, we were told we would be contacted within 48 hours. 3 days later we still had not received any response of our concerns from the hotel. The entire time we were there, breakfast was not provided except for a cleaning lady who was asked to cook and handed me some half-cooked bacon with her hand! Yes, you heard that correctly...her gloved hand, not a plate, not tongs. Upon reaching out to the hotel, we were told there was nothing they could do for us because it was prepaid on Expedia. Between the two rooms we paid more than $1500 for a 4 night stay. When I say I will NEVER use Expedia or trust their reviews again. I mean that literally. This experience turned a time of anticipation and joy into a stressful and uncomfortable time.

Booked June 3rd through Expedia for a June 5th check-in. Prepaid $1220 through expedia and mistakenly charged $833 at time of check-in. Property reversed the $833 charge so no problem there. But what is up with an almost 50% mark-up from Expedia? I understand that prices fluctuate, but this is ridiculous.

Help my **. Have gotten the royal run around for the past 2 days. Email got hacked so could not access to update new email. Contacted Expedia yesterday, spoke with Mohamed who said no problem, create a new account. Call back today and they could transfer my $18.34 to the new account. Case #**. Not the case, Spent about 45 minutes just now on the phone with Jasmine ** who tells me that I need to make a booking to get my funds transferred. That is blackmail. All I want is my funds transferred. I will be going to Google reviews as well as anywhere else I can to let people know that Expedia are blackmailers. I verified all my information on both accounts.

I made a reservation at a national hotel chain through Expedia and then had to cancel the reservation. Well, I tried to cancel my reservation. Expedia would not cancel it. They said only the hotel could cancel it. (First I ever heard of this policy – I reserved through Expedia, I should have been able to cancel through Expedia.) I talked with a manager at the hotel, and they told me that they could not cancel my reservation, that I had to cancel through Expedia. Upshot: No one would cancel my reservation, I got no refund, AND I had paid Expedia around $490 for my stay at the hotel. When I contacted the hotel, their bill for me was around $285. Expedia is a scam and should not be in business. They owe me $490.

Earlier this year I booked 3 rooms at a hotel in Albi through Expedia. Within hours after booking I realized I had entered the wrong start date. The company refused to allow me to make the correction, claiming that the transaction was "non-negotiable." On May 22 Expedia canceled the reservation but has refused to refund my $1985.21.

This is not an honest company, they charge more although they try to make you think the trip is discounted. We had flights booked, upgraded our flight seats, then found out we had NO seats. AND, our card was charged anyway and we have bank statements to prove this. The agents could not speak or understand English yet they spoke fast to confuse the traveler. We spent almost 11 hours trying to get Expedia reps to book flights with upgraded seats - nightmare! (Upgraded seats also includes 1 suitcase per traveler.) We purchased upgraded seats. We had to change the day of our return flight but we were charged an extra $200! Then on our return flight else were charged over $300 for just 2 suitcases even though we had upgraded seats. This company is totally crooked.

Upfront pricing my ass. Besides their prices are higher than I can get directly from the hotel. I saved around $50 dollars a week by going with the hotel's weekly rate versus Expedia's rate. Not to mention you have to go through the mill to attempt extending your stay. To extend your stay with any kinda ease you have to make a new reservation for the next week leaving you with 4 hours from your original check out and your next check in not to mention you run the risk of having to change rooms as well.

I will never use Expedia ever again. I booked a place, but because they listed a hotel in the wrong area on their website, I had to cancel it. They wouldn't return my funds. It's a complete scam. Never again!

Horrible experience with the Expedia customer service. Not helpful at all. I they don’t care about customer reviews, just keep fooling people. Never never use their website again. When I saw the reviews, I immediately understood why they didn’t care about the bad reviews, because they got all bad reviews.

I will never use Expedía again. All over the internet they promised they have a 24 hour cancellation guarantee. What they do not tell you is that it won’t apply for some airlines and those airlines like Frontier will charge you not only a $99 cancellation fee but will take your money and put it into a credit so it will not even go back on your credit card. Expedia does not make this clear at all and to me they have irrevocably damaged their reputation forever. I WILL NEVER USE THEM AGAIN.

I had to cancel my trip. Luckily, I had paid to upgrade, so a refund was inevitable. However, they would only give me a flight credit. I sent them screenshots, and they still said too bad. They will never get my business again, and I fly between 20 and 30 times a year.

Had a family emergency and had to leave the hotel one day early. Hotel approved the checkout but would not refund the money for the day we were not there. Expedia no help at all, would not refund or freeze the funds. We had the trip insurance, but it is thru a third party who is also no help. All in all, would not use or recommend Expedia, nor Residence Inn by Marriott.

I almost travel every month. I used to use Expedia a lot. Now I don't even think of using them. They are ok if nothing goes wrong. If anything needs to be changed or goes wrong, then their customer service is absolutely horrible. They will lie to you not only on the call but also in writing. I have things promised in writing, to resolve issues that did not deliver. It is dealing with a bunch of liars when you call their customer service.

We rented a car through Expedia in Faro, Portugal to drop off in Malaga, Spain. Expedia charged us $265 CAD car rental and $759 CAD for fees and taxes. We knew dropping off car in Malaga would cost extra, thus the $759. When we arrrived to pick up the car Goldcar charged us an additional $486 in various taxes and drop off fees. These fees were not for any extra coverages, they were all associated with taxes, but mostly drop off fees. Expedia chooses the companies that it deems credible, I put the blame squarely on them. I contacted them and they were quite clear there would be no reimbursements. I will not use this booking agency again and would also recommend anyone to not use Goldcar in Europe either. Reviews on Goldcar are dismal, unfortunately I found that out too late. Buyer beware!

Suffered severe disruptions, discrimination, emotional distress, and financial loss during my recent travel. I demand urgent review, apology, and full compensation. Dear management, pls help me. Sincerely

Booked pick seats 12D JetBlue. No extra $ but cancelled by airline. Require $120 more to reserve. Also picked BLUE REF but rude Expedia CS rep refused saying not eligible. Use airline direct. Not Expedia.

I rented an Avis car through Expedia from an airport in Alaska. The price I was billed was twice what Expedia said I would pay. Expedia blames me for not paying through them (didn’t show up as an option) and they blame Avis for not updating their rates. Avis blames the airport because it’s an independent contractor. The airport blames Expedia for using the wrong rates. So it’s been a constant vicious cycle. Contacting Expedia was a nightmare. They hung up on me several times. I couldn’t finish explaining the issue before I was interrupted and told to call the airport. I finally spent 40 minutes on the phone with an agent and ended up with the same answer - call Avis. Bottom line: multiple calls and emails later I am still out the doubled fee. Lesson learned - never use Expedia.

I don’t really like to write negative reviews but really felt I needed to warn people about Expedia. I called a number online thinking it was a hotel line and there was a flag I ignored when I asked if they were the actual hotel and they assured me they were. They were dishonest. They quoted me three different prices within a matter of half an hour (they got disconnected after the first call and said things change minute to minute) and ended up charging me in US dollars further increasing the price. I paid just over 1/3 what I should have for the room and they didn’t send the receipt like they said they would.

I wanted to change a flight and attempted to contact an agent. There seems to be no way to contact an Expedia agent by phone or email or text. When you use a Google search there doesn't appear to be any reliable number.

Expedia is the WORST travel site I have ever booked through. Not only did they up the price once I confirmed the booking but they also changed the date. As soon as I realized what they had done, after receiving the confirmation, I immediately started calling and sending messages to Expedia and the hotel. Over 2 months later (this happened in March), a lot of messages and calls, and they "Expedia" refuse to make it right. I will NEVER use them again. I now understand why they have such awful ratings. They essentially stole my money. Do better Expedia.

Never use Expedia!!!! I booked 5 nights in Pigeon Forge for a total of $1105.57 in July of 2024 for May 12-17 2025. Even though I have a receipt for this transaction, the total charged another $330 that Expedia failed to pay them. Expedia refused to refund money.

Was to go on vacation May 16 and on May 15 at night was called to cancel and rebooked me in different hotel. Was much lower quality and charged me same amount but a $39 credit which when I checked in said the hotel was about $100 per night less.

I have used Expedia exclusively over past 6 months so travel plans are in one place. Never again. Since that time, they have double-booked me on flights and not booked flights that were confirmed as booked. When you get a person, which is rare, 99% of the time they are rude, short, not helpful. Three different people have literally hung up on me in the middle of explaining excess charges and such matters remain unresolved. Rarely get a kind person. Similarly cannot resolve online. HORRIBLE SERVICE.

Expedia uses misleading practices, for example you search for a hotel in a city you need to stay, they will list hotels from other cities hours away which appear to be in the city you want. When you arrive you will be told you have the wrong hotel, then when you contact Expedia you are shuffle led around by out of the control low level staff promise to help cancel or rebook but tell you they will call the hotel. We also called the hotel and find they are lying and only delaying so you go over the cancellation time as they call it and then apologize we keep your money.

I will never use Expedia again, or AIG Travel Insurance which they promote on their website! I booked a flight to visit my aunt in Canada, who had just been diagnosed with cancer. She died before the planned flight, so I cancelled my flight with Expedia, and booked an earlier one to attend her funeral. Expedia insisted that I pay in full for the new flight, with no refund for the cancelled flight, and required that I file a claim with AIG for a refund for my cancelled flight. AIG lures buyers with the claim that they will pay the full price of a cancelled flight, and only AFTER I ordered their insurance, they sent a 31 page of fine print disclaimers and requirements. They insisted that I go to my still grieving family and ask for a copy of my aunt's DEATH CERTIFICATE before they would even consider my claim. SHAMEFUL!

Absolute garbage. Buy your tickets directly through the airline. Expedia takes money as a middleman and does nothing. Terrible. Why pay a middleman more money who does nothing for you? It's like a scam.

Ticket agent told me not to buy travel insurance because it would not work on my tickets on Delta because I purchased economy class. So he proceeded to charge me 100.00 per ticket to cancel my 2 round trip flights. 3 hours later I felt like this was a total rip-off and called him back asking for my tickets back. He said, "No. Too late. We must charge you the total for 2 tickets 200.00 cancel fee." I called Delta directly and they said tickets were never cancelled. I got my tickets back through Delta. Now disputing fraud charges with Expedia. They are a big Rip-off company. Stay Away.

Booked a reservation for a car to be picked up at airport. When I got there there was no car available. Paid $85 on a uber to get there to pick up our car that the company did not have. Call Expedia and they cannot do anything about me spending all this money for nothing.

I rented a car with Sixt through Expedia. I had paid the full base cost of the rental up front to Expedia. However Sixt had a higher base rental cost and charged me the difference. I complained to both companies and neither company would acknowledge this issue and neither had any evidence to justify this extra cost. I don't if this is scam of Sixt, of Expedia, or collusion between the two companies but I would highly advise against renting a car from this company or through Expedia. I also had a terrible pick up experience. The agents rush you through the process, try to push their very expensive insurance even when you have insurance, and do not cover the details of the rental. They do not review damages on the vehicle or provide you with a summary of existing damages when renting.

I will never use Expedia again. I've used it in the past, and it's been fine, but this time it's been a mess. I rescheduled a flight, and they sent me emails about the old flight in addition to the new flight. It's been very confusing. They even tried to get another $500 out of me. I'm very sorry I used them. From now on, I will book with the airline and avoid all this trouble.

I truly wish I would have read the reviews prior to using Expedia. Anyone reading this I would urge you not to. We booked our honeymoon through Expedia and it was a disaster. They sent out the wrong information and customer service wanted 9000$ to fix a 2500$ booking that they put the wrong names and times on. They stated the system is automated and if the system made a mistake which it clearly did because I cannot get on the plane or resolve the non refundable error with the airlines, there's nothing they can do but upgrade our package for 9000$ and give us travel vouchers. This company is a scam. Hotels.com I've never had a problem with, expedia just stole our money. They booked transportation in the US from the airport to the hotel with a company in Russia that clearly isn't giving our money back. Never use these guys.

I used Expedia’s service for the first time to reserve rooms at the Waldorf hotel in Rome Italy. Their site guarantees a refund as long as you cancel 24 hours before the actual date and you will NOT be charged until then. The trip was 5 months away. I reviewed my bank card account the next day and noticed they charged my card $1600.00. I canceled the trip three weeks later due to unexpected health reasons. When I contacted them for a refund. That’s when the dodging and lying about their own policy and poor customer service kicked in. Count the lies.

I was traveling for a work trip. My flight was cancelled and they rebooked me on a flight 15 hours later with no notice. Got to the airport and was told I wasn’t on that flight. Called Expedia, their customer service I found out much later isn’t Expedia but a 3rd party. The man told us he rebooked our entire flight and said we would get a total refund which was a lie. We asked him to repeat that we would get a full refund for both travelers. Which he did. But we did not!! Called customer service 4 times and was hung up every times when I asked for a supervisor. They don’t listen, are hard to understand and flat out lie. Turns out Expedia uses a 3rd party to book your flight for a $448 fee!! Expedia cannot change your flights, this 3rd party does for $448!! Total nightmare. Worst customer service out there!!!

What a horrible experience! Inaccurate hotel description and misleading photos. Tried to get a refund and got a run around instead. Hotel staff continuously directed customers to contact Expedia for cancellations, while Expedia insists that approval must come from hotel. Despite clear evidence of received emails and phone calls, the hotel claims otherwise, causing a repetitive and distressing cycle. Horrible experience. And was unable to get refund,

They've become a scourge. Whoever runs this company is a complete ** that doesn't care at all about customer service, or people's 'issues.' Really disgusting. Their Website's a joke, and with so much competition in online travel it's unbelievable that they're even still in business!

Expedia did not honor good customer service and I will never use them again. Had a situation where my wife and I flew from Dallas to Miami for a 1-night booking at TB Hotel Miami which is advertise on the Expedia site. I booked this hotel in February for one night, so that we could be there for the next day for a 7 day cruise in April. Wife and I are senior citizens on a fixed income and save up for this vacation for over a year. We get to airport to catch cab to the hotel and attendant, nor the cab driver had never heard of this hotel. Showed them the picture and address and cab driver proceeded to the address that was listed and advertised on the Expedia website and booked in February. Address did not exist, cab drove up and down the street listed, address did not exist.

Husband injured his knee and is unable to travel, Expedia refused to cancel hotel booking, which was close to $600.00. Will never use this service again and will deal directly with the business not Expedia.

Absolutely terrible, never book flights with Expedia. They only issued one ticket for a flight for 2 adults, they then could not resolve the issue after 2 hours on the phone with a "supervisor", once they finally were able to resolve and reissue tickets for a different flight, they had the gall to charge a fare difference and would not waive it. Even after admitting they screwed up and didn't issue my ticket. Don't waste your time and money.

Expedia is a total rip off!! I've explained to their "customer service" team that the hotel charged us because there was no HOT WATER and TV was a pain in the tail. Expedia says every time they respond that they can't reach the hotel to verify they charged me even after I've sent the documents several times. TOTAL RIP OFF AND WORTHLESS CUSTOMER SERVICE!!!

I booked a rental car through Expedia two weeks in advance for May 9th - Pick up 9am. Drop off May 12th 9am - in Charlotte, NC. On the day of my reservation, I went to go pick up my rental car at the address Expedia provided and the place was closed. I called the number listed on my reservation itinerary and the representative had no record of my reservation. I then called Expedia to rectify the issue and they didn't. All they offer was a refund. Unacceptable. It's the date of my reservation and I needed a rental car that I booked two weeks ago in advance. The customer Service rep and manager I spoke was very unethical and not very helpful. Now I am without a rental car, behind on my trip and left to resolve this issue myself. I WILL NEVER book through Expedia again.

I'm a member for many years; the experience was always great and never had a problem, until now, the customer service staff is very inconsistent with the information, long wait time for support, Manager Devin had no last name, and he send me back to a salesperson, I think they need more training to help people. I'm very disappointed with the service.

I booked a trip through Expedia and it was a glitch in their system, I was booked on the the same trip twice on the same date, time, and flight. So one of the trips had to be canceled and they still charged me $200 to cancel for their systems mistake. I must says customer service was polite but still pissed I was charged for their mistake. I'll stick to Priceline.

First and last time using Expedia! I booked a trip to Cozumel back in February for my husband, myself and my parents. This included flights, hotel, and car rental. When we got to Cozumel the EUROCAR we had reservations though tried to say we had to pay a $5000 deposit when nowhere on their website nor Expedia's does it say it near that much!!! We refused the car and I called Expedia to get a refund because this was clearly a scam this company was running. They contacted EUROCAR and they refused to refund us and Expedia would not help one bit, they stated there was a deposit required and I said we understood that but no one said a thing about $5000 and that they were completely misleading on their bookings.

I rented a full size SUV through Expedia. When we arrived we communicated we only wanted basic coverage and we’d pay for gas upfront, the person who was selling us tried upcharging us at every step and added coverages we didn’t agree to nor did we want. We had booked through Expedia so thought everything was set up already and showed what we wanted for our rental. Our bill when leaving was $955 which we thought was in CAD which was still high but though maybe with the gas and another hidden charge could be what we ended up paying, we were excited to start the trip for my Bachelor Party and didn’t think we would have someone try and take advantage or up charge us especially on a Prebooked rental.

Completely fraud websites. This is a second bad experience. They are not refunding our money. On their website it’s showing if you cancel in 24 hours you get full refund, that’s not true. That’s completely lie. Don’t trust on those words. My booking get canceled from their end and they are blaming us. But doesn’t matter it showing on their website that if you cancel in 24 hours, you will get full refund.

I booked two tickets from Expedia for my elderly mother and I to travel from Sarasota to Toronto. My mother ended up in the hospital and could not travel. I paid for travel ins and they reimbursed part of the flight but the rest was issued as a credit by Expedia. I called to book a flight and was told the credit is gone. I did not realize the credit is only valid for a yr and they kept $179 of my money. Rip off!!!

Very horrible service. My grandmother passed away and the funeral is the day of the flight, I paid for travel insurance unable to get a credit or refund and I was hung up on by multiple reps. My flight was almost $400 and I am out of luck due to a DEATH in my family which should have been covered under the trip protection. I will NEVER book through Expedia ever again and highly recommend no one else either. I feel scammed out of $400 due to a death in my family.

Incorrect info given by their agent cost me $610 and they flat out refuse to offer any help. They simply repeated lied, changed their story, made me feel like I made a mistake when I only followed their agent's instructions. The company has incompetent staff and shouldn't be trusted.

My wife and I travel frequently, have been in much of Europe and rented vehicles in countries including England, France, Ireland, Scotland, Spain, and Switzerland, and have never experienced this amount of issues with one car rental agency. We rented a car in April 2025 from Green Motion / Waverly Station and experienced the following issues:

I have done few bookings and every time I am applying for support it is a disaster. One waits for too long and Last booking was just crazy - they failed to give contacts of rental company and charged 100 percent claiming that I did not have valid docs, plus rental company was pushing to sell additional insurance and staff, but we did not need it. In the end we did not get car, were charged for rental, paid for taxis and lost crazy amount of time in useless chats.

I will never use Expedia again. In fact, I am telling many people to not use Expedia. I booked a four person resort trip to Aruba. One of my friends burst an eardrum two days prior to trip and could not fly. I had to cancel. We were ready to lose the money for this person cancelling so close to trip. When asked they told me that because it was medical I would get some money back.

I cancelled reservation after hotel had an issue with their facility. They agreed to refund me as it was not fault of my own. However, they have to refund the vendor I used, which was Expedia. They continued to tell me the property manager of the hotel will not process a refund. I called the property manager and asked if I could record our phone call, he said yes and told me they had already refunded the money back to Expedia and it was up to them to give me the refund. They REFUSE and just kept my refund. Please, please do not use them, cost me $400 for nothing.

Very clunky website, slow results, and no fluidity. When choosing seats instead of giving a direct link they constantly try to upsell. I do understand promotions and upsells but to put that before crucial input is misleading. I'm in the tech industry and this is not user friendly for a common person. Borderline taking advantage of novice users. I wouldn't go as far as scam but certainly intentional. Trust is not a trait they are seeking. Be aware when on this site. Wish I wouldn't have used this site. Don't Recommend.

I bought a roundtrip ticket to Istanbul for $1327.24 and a few days later (this is my biggest mistake) I called your agent and he told me - "It's good that I called, I need to confirm my tickets, otherwise I would have arrived at the airport and would not have flown away." I believed him and was happy, but not for long. To confirm my tickets I have to pay another $1700.00, your agent was so "kind" that he gave me his personal discount of $500 and I had to pay another $1072.65. Where did this amount come from I did not understand... and then I had to call and demand an email confirming my second payment.

If I could give them no stars I would. Do not ever book through these people. I got airline tickets through their app. They charged me 490.00 a person. When I got my itinerary the seats were not together so I called and talked to a guy named Marvin. He said he could upgrade my seats for 612.00 so I agreed to that. But he only charged me for one ticket. When I noticed that I called back and they said now the ticket was 649.00. So I paid that. Then I got my credit card bill and they charged me 490.00 plus the extra 612.00 and 649.00. I told them that I was overcharged and he said it cost me 490.00 to hold the tickets. The whole ticket price was over a thousand dollars.

I cancelled my reservation through their virtual agent within the 24 hours free cancellation timeframe (the same day) on March 7, 2025. The ticket has been cancelled but they have not refunded the ticket price to my credit card. I called and the customer service person gave me a number of 800-123-6645; that call could not be completed as dialed. I called customer service again asking about the cancellation— that person disconnected the call. I called again and spoke with someone who found the reservation, but stated they refunded the amount. I explained my credit card company is charging me for this and asked for a confirmation number of the cancellation—he disconnected. I have sent a complaint to the BBB and will file with small claims court if they do not refund the ticket. Beware of Expedia!

Whatever you do do not connect to this company you will regret it. I wish I had knowledge prior to myself doing it. They will stalk you and harass you for endless. When you call to tell them to remove you from their list. All they do is hang up over and over. They are rude. Save yourself the nightmare and the repeated phone calls.

This company is by far the worst I’ve ever experienced!!! Representative said I would receive refund, the following representative denied refund! Insane! Not issuing refunds when you're the one at wrong is incredibly irresponsible! My party and I will never ever do business trips with this company again. We would rather spend TOP DOLLAR with anyone else! Very unprofessional at its best! Rip offs completely!

Do not use Expedia!!! They will not support you if there is a problem with your reservation. I made reservations through Expedia. The hotel overbooked. I had to book another hotel. Unfortunately, I used Expedia for the second hotel. The second hotel did not have hot water. I was not going to stay there for another night. The hotel said they couldn’t refund my next night because I made the reservation through Expedia. After almost an hour using Expedia’s online chat, Expedia lied saying that the hotel was insisting on their policy. I talked to the hotel manager who said it was Expedia who would not refund the second night. The online Expedia chat persons said they would turn it over to special team. It took 3 online tries to finally get an email from the special team.

I booked this stay through Expedia, and let me just say — they’ve been complete garbage when it comes to helping resolve any of this. Between the hotel and Expedia, this whole experience was a mess from start to finish. I paid $863 for three nights at the Fairfield by Marriott near Mohegan Sun while traveling for work, and brought my family along for spring break. I requested a first-floor room and got stuck on the 4th floor. The room was muggy, the shower was peeling, and the fridge wasn’t even cold — the bare minimum wasn’t even met.

This is the third time I make a reservation through Expedia and after getting their confirmation number I arrive at the business to find out that what I booked is simply not available. Furthermore, there's no customer service to help or give any kind of solution. TERRIBLE SERVICE!!!

Booked a two-night stay in Schenectady NY, 3 months prior to visit. Plans updated a month before visit and contacted Expedia to cancel one night. The website said free cancellations and I called the hotel, and they told me I had to go through Expedia for the refund. The hotels policy is to refund if cancelled 48 hours in advance. I found out I can cancel one day off my trip, however no refund is available. They blamed the hotel, however, the hotel said they would get me a refund; however, I have to get it from Expedia because they have the money. DON'T BOOK THROUGH EXPEDIA EVER!

Longtime customer through Expedia. Booked a Rent-A-Car not the first time but this time using Hertz, Hertz overcharged us, and when we complained through Expedia, they refused to do anything about it. On top of that, they added an additional fee for holding the booking as they called it for $96 upping the already extreme price through Hertz for one day rent to almost $300. Never saw it in the reservation or confirmation from Expedia that they were charging me $96 to and I quote make the reservation really make the reservation $96. What did they do for $96. Complained went up the ladder tried to be reasonable even though they couldn’t help us with the Hertz money to least refund us the $96. They refuse to do it, don’t book a Rent-A-Car through Expedia.

Expedia is a company of scammers. Recently I ordered a car for rent, I paid full price on their website, later it turned out that the rent car company charges twice as much. When I wanted to get it back later, unfortunately, Expedia customer service only apologized and lied that the money would be refunded within 72 hours. I still don't have it. I was disappointed. Please check your billing records if you order something through this website because later it turns out to be a different reality. I do not recommend this company and I will never order from them again. Scammers.

Absolutely horrible experience with Expedia. And we were regular customers…until now. We missed our flight from Paris to Switzerland. We ended up buying a one way flight for later that night, direct with Air France for nearly $800! As we had other bookings to get to, also & unfortunately made thru Expedia. That was all bad enough however, upon preparing to fly back days later, we get a notice that our, previously paid for, return flight has been canceled since we didn’t make the first leg of it, what?? There was no previous communication to us on this matter. It has been explained since that this policy is found in the contract (aka: fine print) whatever! So we end up booking a 4 hr train for another $300 to avoid the $800 flight repeat. And our prior $400 charge with Expedia was never used but fattened their bottom line.

I had a terrible experience with Expedia's travel service. They initially sold me two business class tickets without ever providing me with a valid airline confirmation number, and then their website misled me into changing my travel route, even though it cost me a hundred dollars more, and I ended up being downgraded to premium economy. I spent a week talking to their customer service supervisor and manager, but they just wanted me to spend more on my original business class ticket. After I refused, they became mean and unprofessional. When I tried to report the situation to their supervisor, they claimed to be the top leader. This is definitely not a travel company you can trust.

There is no reason to use Expedia. We booked flights through expedia on Wizzair. Wizzair rebooked our flights to a time that did not work for us and they charged us an additional $124. A month goes by they want to charge an additional $290. We say no, and expect a refund since they changed our flights. Expedia told us they cannot help us, nor were they willing to contact them to help in anyway. We are simply out of luck. Wizzair was extorting us.

Expedia is a criminal organization. They have cheated a senior citizen out of $18,000 dollars. Tried to reschedule a flight from LAX to Portugal. Original flight was $10,000 for two, business class. First time to Europe. I had emergency surgery on by back and needed time to heal, I'm 69 years old. No problem Mr. **, the new price was $18,543,00!!! So, the airfare was now a total of $28,543.00!! I was calling their customer service in India, very rude, disrespectful, and it was obvious he was going to rip me off because I'm a American. I asked to speak with a supervisor, but he hung up on me!!

I ordered my air ticket and hotel to Rome 6 month ago and five days before the travelling date Expedia has cancelled my hotel reservation. When I talked to customer service they said that I cancelled it myself, but I did not do it.

I rented a car through Expedia from FOX Car Rental with a scheduled pick-up time of 11 PM in San Antonio. However, my flight got delayed, and my new arrival time was 2:30 AM. I called FOX in advance to inform them about the delay, but they told me they would be closed at that time. I agreed to come back when they reopened at 8 AM, but they refused to save my car, despite the fact that I had already paid in full nearly a month in advance. When I asked for a refund, they refused, citing their "no refund" policy for no-shows, even though I had communicated my situation well in advance. They told me to reach out to Expedia, which was just as unhelpful. Expedia essentially washed their hands of the situation, saying it was FOX's decision and that there was nothing they could do.

Do not use Expedia for business or any type of bookings, they overbook and do not honor any rates listed on the website. To make it more interesting they are supposed to authorize your credit card for bookings they actually the charged my card without consent! Now I called for my refund and they are unable to do it, and it will take 3-5 business days and I am unable fly due to their system and deceitful systems!

I had to cancel a trip that I had planned September of 2024 and was entitled to a flight credit of just over $1000 from Air Canada. I had just recently re-booked a trip to use the flight credit and I was told there was one ticket left for the dates that I wanted to travel. The price of the flight return was less than my actual credit however I still had to pay an extra $230.00. I paid the extra $230.00 and was or I thought had my flight booked. As I was double billed the amount of $230.00 I phoned again to ask about the $230.00 transaction fee that was billed to my credit card twice.

We used Expedia to look at vacation in Florida at the Island Resort. On the website the Island Resort looks amazing. Had nice, clean remodeled rooms, a grotto pool with a bar and it was right on the beach so we booked a double room for five nights. Upon arrival The Grotto pool and bar were not open. The hotel was under construction. The people who manage the hotel was very hateful when we checked in when we said something about the hotel being under construction.

A member of my family recently booked an international flight and return via Expedia. They paid $200 extra for Trip Protection Plus. Everything was well until they had to change the return leg of their planned trip by a few days. Expedia wanted almost $1000 for the change despite the fact that Trip Protection Plus was in effect. - My advice: 1st - Avoid Expedia at all costs. 2nd - Don't pay extra for Trip Protection Plus.... All it does is add the following two worthless lines to your trip verification - "Breath easy! Your trip is protected." & "You've added Trip Protection Plus to your trip." - We will never use Expedia again and advise all others to avoid them as well.

Bought a package with a car and upon arrival they tell me I can’t get the car because my wife’s name is the driver which doesn’t match the name on the credit card (my name). Literally will not book with them again to save my life.

On Mar. 7 I reserved a hotel room. On March 9th I needed to change the dates on my reservation. I attempted to do so through Expedia. Expedia couldn't find my reservation through the itinerary number they gave me. I tried by e-mail, name, and finally phone number, with the same result. They kept giving me my past reservations instead. I figured that they lost my reservation somehow. I booked through another service and a different hotel. I couldn't make changes or cancel through Expedia because they didn't have my reservation.

Don’t ever use Expedia!! Booked flight and got cancelation insurance but when I needed to cancel for medical reasons I got the run around. Because it was not booked through the airline directly the airline was not able to help. Tried to call Expedia but only got call center where no one spoke English. Will never use Expedia again.

The flight travel destination was changed without my consent! Just a friendly piece of advice: don’t ever book with Expedia just because you think it’s a little cheaper than booking directly with the airlines. You could end up losing even more money with this company. We booked two round-trip tickets a couple of months ago for a European destination on a flight operated by two partner airlines. Yesterday, I received an email from the airline, which I only checked today, stating that my booking had been changed to a different destination in another city, in another country, on the other side of the continent. I called Expedia right away and was told that the airlines had altered my initial reservation and made that change to a completely different destination.

I will never use Expedia again! I booked a room at Red River Inn and when we arrived we found out that the hotel was short staffed and one of the satellite dishes on the roof wasn't working so therefore our TV didn't work very well. The hotel discounted our rate and sent the receipt to Expedia so Expedia could pass the savings on to me. I was told it would take a couple of weeks for Expedia to process the refund. I gave them the allotted time and when I didn't see a partial refund hit my credit card I contacted Expedia. Expedia said since they haven't been able to contact the Inn they could not give me the difference in rate between what they were charged and what I was charged. I also sent Expedia a picture of my receipt from the Inn and Expedia has refused.

Be wary of their flight and accommodations package. After going thru their website to set my flight plans I proceeded to book the hotel stay for those dates. After carefully reviewing the price and dates I completed my booking. My reservation was confirmed but with only the accommodations only. There was a big nonrefundable policy which I was willing to accept but without the flight my package rate was more than if I had booked separately. I lost $660 even with my CC dispute. I felt Expedia should not allow a hotel vendor to operate in this capacity and that they should protect their customers from fraudulent vendors. DO not book with Global Luxury Suites at Capitol Hill,1005 First Street NE, Washington, DC, 20002 United States of America. They have a nonrefundable policy which I believe misleading.

I booked my Bahamas vacation through Expedia. Upon arrival, we were located to a worse hotel than what we reserved. We were left stranded, and spent our vacation in a much downgraded room/ hotel. Expedia refused to acknowledge the mistreatment, and only offered minuscule refund. Horrible experience on so many levels that I advise everyone to stay away from Expedia. Not even worthy of one star review

Expedia is the worst third party you can book airlines from. They can charge you, and then charge you again before your flight saying that it was "reserved" instead of "confirmed" after sending you all confirmations, seats, e-tickets and receipts. I've never seen a shadier company and I highly suggest anyone thinking about booking tickets through them, to reconsider other options. You will be scammed. I will give 0 stars if possible.

Expedia cancelled my booking without any notice, and they won't refund me the hotel charges. The airline refunded me right away, except for the hotel. Many phone calls have been made, I was told my hotel refund was being processed that it would take 2 to 3 billing cycles, and it is all a lie. Three months later I have not received my hotel refund yet. Every time I call they lie to me by giving me a case #, someone will return my call, nothing happens. I have spoken to different supervisors, and they all lie. Save yourself headaches, and do not use them for your bookings.

I accidentally booked through Expedia! Paid twice as much as I needed to. Their customer service is set up so that I couldn't get thru to them using all of the information I had. They said the numbers were wrong when I used the exact numbers they gave me. NEVER, NEVER, NEVER, use this website.

Expedia has never been an issue for me. The only problem is their use of AIG Travel Guard for travel insurance. Don't use this service. It is a legal scam. They will not reimburse your money the majority of time. Make sure you know your selected airlines or hotel cancellation policy.

Expedia takes your reservation and then sends your reservation to the hotel or rental car company. If the hotel doesn't have any rooms available, no one tell you. Expedia doesn't. The hotel doesn't. They finally tell you when you go to check in, and they tell you they have no rooms available and then they SEND YOU DOWN THE ROAD TO ANOTHER HOTEL. Same for rental cars. Rent a car. If the rental car company doesn't actually have any cars available, no one tells you, until you show up to get your car and they say they don't have any cars. THE WORST TRAVEL SITE I HAVE EVER USED. Never use this site unless you like doing double the work.

On Wednesday, February 12, at 9:30 AM EST, more than 12 hours prior to our scheduled departure, we were taken aback to receive an urgent message from the driver of Talixo Services in Rome, arranged by Expedia, stating, “I am at the airport, please let me know what gate you are at.” We promptly informed the driver that our arrival in Rome was not until Thursday, February 13.

Be careful, check everything when you make a reservation. I checked my reservation and it did say, that hotel cancellation is free. Unfortunately, my partner got sick and I had to cancel the reservation, I cancelled the hotel and call the Expedia to verify what I need to do with the flight. I was told that for me to receive my money back I had to pay $499.00 cancelation fees for each traveler, which happened to be much more than flight reservation. The customer service Chelsea told me that I will receive the full amount I paid and she confirmed it via email. I did pay extra $998.96 to receive $770.00, then they withheld another $400.00, they told me that were taxes and they are not refundable. So even though they sent me an email, saying they will give me full refund, they still withheld money besides $998.96 I paid for cancelation. Be aware of the fraud, if I did not call them, I would have lost only $770.00, because I called them, I had to pay $1400.00.

I booked through Expedia for an SUV from Routes Car Rental at Calgary airport. When I arrived, they gave me an SUV that was about 10" shorter than the one I had booked so it was a bit tricky to fit our skis, snowboard and two large suitcases in it. However, since our flight had been delayed and the Routes staff were friendly and actually stayed past closing time to set me up, I just took the SUV they gave me.

Beware of booking with Expedia—they’ll treat you like dirt and leave you stranded! I booked a round-trip flight from Seattle to Phoenix for March 7-10, 2025, back in October 2024 through Expedia. Everything seemed fine until one traveler couldn’t go, and I contacted their online customer service on March 6, 2025, to cancel just her portion and get a credit from the airline. I explicitly told the agent not to touch the other travelers’ bookings. What did Expedia do? Within an hour, they canceled my entire itinerary without my permission!

DO NOT USE EXPEDIA!!!! I had to cancel a fully refundable booking due to an injury. Immediately, I checked the app for the card I used to see the credit. It was there, pending of course. The next morning. I checked again. The pending refund transaction was gone. I looked at the receipt for the cancellation and noticed it had a card ending in different numbers than the card I used; so I contacted customer service. They also said this random card was the one I used for booking, even after I sent screenshots of the transaction from my card I used. They told me not their problem, contact my back. Expedia had some thieves working for them. Changing card numbers to take your money after you cancel. Buyer beware. I put a dispute in with my credit card company as I’m now out almost $600. Shame on you Expedia.

Absolute crap company with zero customer service. Tried to cancel hotel booking in advance of the cancellation policy but their virtual agent method is absolute crap!! Could not get a response from the virtual agent and was unable to provide any feedback on this service. The company pushes this service but doesn’t support it with live agents when something isn’t working. By the time I was able to contact a live agent the deadline had passed and I had to pay for the room anyway. I will NEVER use this company again!!!

Horrible company. Expedia STOLE my money. I placed a order online to rent a car. I went to NextCar to pick up the vehicle and they did not have any vehicles available. I had to go to another facility to rent a vehicle. I spoke to expedia later that day and got an outsourced rep with a thick ** accent that could barely speak English. I was told that they will call next car to see what happened. They will give me a call back after they get in touch with them. A week later and no response from Expedia. I had to email Expedia to find out the status. And they replied they couldn't refund me my money due to policy stating I wasn't at next car. Which security cameras clearly shows I was there. Expedia is a scam.

Expedia clearly DOES NOT veto Car rental companies! Extra insurance a huge problem!! Even if you buy the extra coverage over and above my own personal insurance once at the car rental agency (Nu, Easirent, Advantage etc) there are always extras most $500 and upwards! Expedia claims they can do nothing about it but then why have theses companies sell on your site??

One star is too many!!!! I am appalled by what Expedia has done to me. I booked a house ONE YEAR AGO for an upcoming vacation for which I had received a paid confirmation. I went to reconfirm and I was told that it was CANCELLED (WHICH I NEVER DID!!!) and was told that to re-reserve I had to pay another $500!!! ABSOLUTELY DISGUSTING!!!!

Expedia, along with selling travel, using scam tools to sell you additional insurance and other services that actually doesn't work and do not needed. I knew that for rental car better to purchase additional insurance, and I purchased additional insurance with Expedia. But at time of picking up the car company said that this insurance doesn't cover anything and requested me to pay for this insurance again. So they charged me almost double price for rental car to compare with initial price at time of picking up the car. I tried contact Expedia and got no answer for what kind of insurance they charged me, because of money went to Expedia, not to rental car company. Do not buy any additional services from Expedia because it is fraud.

DO NOT use Expedia!!! We booked our flights through them and all went well. After booking the flights, we reserved a car with Expedia and Green Motion car rental. Our pick up time was 8 pm, but flight didn't land until 8:15, due to weather. As it turns out, Green Motion CLOSES at 8pm. We were forced to rent from another company, costing us several hundreds of dollars more than originally planned. Expedia's website allowed us to reserve a car @ 8pm, even though the merchant was closed by then. I tried to get Expedia to help me get a refund, but to no avail, using the excuse that Green Motion offers no refunds on this reservation. Unless Expedia gets us a full refund, we will forfeit our "One Key" dollars and never go through them again. WE WILL NEVER BOOK A CAR THROUGH GREEN MOTION AGAIN! We are contacting the Florida Atty General to try to get resolution.

Without a doubt the worst travel site I have ever used. After trying to cancel a reservation weeks ahead of stay EXPEDIA was charging me the full amount they charged my CC. Have spent over an hour to try and make arrangements for a refund. Charged me 200 for cancellation. Terrible Company!!!