Expedia Reviews

Booked a hotel room from Expedia using my Navy Federal account. I was in a car accident tried to cancel room the day before. I chatted with an agent and I was told that they would call the hotel to see if they could cancel. After returning to the chat the agent told me to call the hotel and I should be able to cancel since I was paying at the property. When I called the hotel they informed me they could cancel the room without any fees but they needed Expedia to call. Each time I called Expedia to explain to them what I needed, the representatives would hang up on me.

I checked my travel package to Banff. I booked a month ago and it dropped in price by $820.00. Called Expedia Packages. They can only help with hotel cancellation. They do not offer price guarantee. Do not book through Expedia packages as this is a rip off. You think that you are planning one stop package but turns out if you have to cancel (purchased cancellation fee for over $300) on your own with each individual airlines. If you get the approval from 3rd party cancellation fee, that is. Never again, I will make sure to tell all my friends this is how they get you...not cool.

Do NOT book anything with Expedia.com! This is not a trustworthy company! In 2024, I booked a JetBlue flight with them and on the day of the trip, JetBlue canceled the flight due to weather. Expedia.com didn't want to give me refund but gave me a credit voucher of $163 that expires 8/3/25. They want to charge me $100 fee to use my credit of $163 and I must finished traveling by 8/3/25! They said it is JetBlue policies! I called up JetBlue and they said that is not true. JetBlue pointed me to their public website that clearly states that I can travel ANY TIME up to a year as long as I book the flight by 8/3/25 and there is NO FEE to use my credit of $163.

The words customer service are not part of their vernacular if there is an issue. After five phone conversations, the issue remains unresolved. They had no issue charging my card; however, are completely unable to find any such reservation; therefore, continue to hold the charge on my card.

I contacted Expedia for help with a hotel cancellation. I spoke to three different agents about this. The second agent told me they would refund me for the cancellation, which the hotel had authorized. I made this cancellation 20 minutes after I booked it, and they told me they couldn't do it. I called the hotel, and they told me Expedia was responsible for the charge, not them. Ultimately, neither the hotel nor Expedia could help me with the reimbursement, and I lost my money. I'm not sure I'll use Expedia again.

I’m leaving a one star review because I couldn’t leave a zero star review. We used Expedia to book a two person all inclusive package but somewhere along their booking process, it got switched to an all inclusive for one and only flights for the other - despite being charged for two all inclusive packages. Expedia wouldn’t help claiming we’d wanted that. In what world does it happen that people pay for an all inclusive when they just want a flight? The hotel couldn’t do anything because Expedia hadn’t paid them for two people. It was a terrible experience as we tried Expedia and couldn’t talk to a person and when we did were told different messages and bounced from one person to the next. This all occurred while we were on vacation over two or three days. We finally ended up paying for the second person and enjoying our vacation despite Expedia. They are terrible. Never use them.

We booked through Expedia a day trip to Bahamas on April 2nd with hotel pick up. Nikolaos **, awful stressful experience, we never picked up from our hotel as we paid extra for, the departure was delayed for 4 hours no communication from the agent there, we just sat on the street for 4 hours, awful experience, when we complained to Expedia no help. Long time we waited to support with a negative response.

I booked a full size suv from them and because they are a 3rd party the car agency gave me a mid-size suv. Expedia would help at all. I can't ever use expedia again. They were no help with the bait and switch ace car rental.

I booked a hotel thru Expedia to stay 1 night at 676.01 to see Billy Joel and Stevie Nicks concert for my wife's birthday present. The concert was canceled because Billy Joel had health issues. Expedia wouldn't reimbursed my stay. Beware of Expedia!

It was supposed to be a wonderful graduation for my nephew as well all went to Baltimore to celebrate. Upon arrival to the hotel listed on Expedia as being 4.5 stars, we found a subpar hotel with very poor customer service, roaches, a non-operational pool, and no breakfast which we had paid for through Expedia. When we contacted the corporate office of the hotel, we were told we would be contacted within 48 hours. 3 days later we still had not received any response of our concerns from the hotel. The entire time we were there, breakfast was not provided except for a cleaning lady who was asked to cook and handed me some half-cooked bacon with her hand! Yes, you heard that correctly...her gloved hand, not a plate, not tongs. Upon reaching out to the hotel, we were told there was nothing they could do for us because it was prepaid on Expedia. Between the two rooms we paid more than $1500 for a 4 night stay. When I say I will NEVER use Expedia or trust their reviews again. I mean that literally. This experience turned a time of anticipation and joy into a stressful and uncomfortable time.

Booked June 3rd through Expedia for a June 5th check-in. Prepaid $1220 through expedia and mistakenly charged $833 at time of check-in. Property reversed the $833 charge so no problem there. But what is up with an almost 50% mark-up from Expedia? I understand that prices fluctuate, but this is ridiculous.

Help my **. Have gotten the royal run around for the past 2 days. Email got hacked so could not access to update new email. Contacted Expedia yesterday, spoke with Mohamed who said no problem, create a new account. Call back today and they could transfer my $18.34 to the new account. Case #**. Not the case, Spent about 45 minutes just now on the phone with Jasmine ** who tells me that I need to make a booking to get my funds transferred. That is blackmail. All I want is my funds transferred. I will be going to Google reviews as well as anywhere else I can to let people know that Expedia are blackmailers. I verified all my information on both accounts.

I made a reservation at a national hotel chain through Expedia and then had to cancel the reservation. Well, I tried to cancel my reservation. Expedia would not cancel it. They said only the hotel could cancel it. (First I ever heard of this policy – I reserved through Expedia, I should have been able to cancel through Expedia.) I talked with a manager at the hotel, and they told me that they could not cancel my reservation, that I had to cancel through Expedia. Upshot: No one would cancel my reservation, I got no refund, AND I had paid Expedia around $490 for my stay at the hotel. When I contacted the hotel, their bill for me was around $285. Expedia is a scam and should not be in business. They owe me $490.

Earlier this year I booked 3 rooms at a hotel in Albi through Expedia. Within hours after booking I realized I had entered the wrong start date. The company refused to allow me to make the correction, claiming that the transaction was "non-negotiable." On May 22 Expedia canceled the reservation but has refused to refund my $1985.21.

This is not an honest company, they charge more although they try to make you think the trip is discounted. We had flights booked, upgraded our flight seats, then found out we had NO seats. AND, our card was charged anyway and we have bank statements to prove this. The agents could not speak or understand English yet they spoke fast to confuse the traveler. We spent almost 11 hours trying to get Expedia reps to book flights with upgraded seats - nightmare! (Upgraded seats also includes 1 suitcase per traveler.) We purchased upgraded seats. We had to change the day of our return flight but we were charged an extra $200! Then on our return flight else were charged over $300 for just 2 suitcases even though we had upgraded seats. This company is totally crooked.

Upfront pricing my ass. Besides their prices are higher than I can get directly from the hotel. I saved around $50 dollars a week by going with the hotel's weekly rate versus Expedia's rate. Not to mention you have to go through the mill to attempt extending your stay. To extend your stay with any kinda ease you have to make a new reservation for the next week leaving you with 4 hours from your original check out and your next check in not to mention you run the risk of having to change rooms as well.

I will never use Expedia ever again. I booked a place, but because they listed a hotel in the wrong area on their website, I had to cancel it. They wouldn't return my funds. It's a complete scam. Never again!

Horrible experience with the Expedia customer service. Not helpful at all. I they don’t care about customer reviews, just keep fooling people. Never never use their website again. When I saw the reviews, I immediately understood why they didn’t care about the bad reviews, because they got all bad reviews.

I will never use Expedía again. All over the internet they promised they have a 24 hour cancellation guarantee. What they do not tell you is that it won’t apply for some airlines and those airlines like Frontier will charge you not only a $99 cancellation fee but will take your money and put it into a credit so it will not even go back on your credit card. Expedia does not make this clear at all and to me they have irrevocably damaged their reputation forever. I WILL NEVER USE THEM AGAIN.

I had to cancel my trip. Luckily, I had paid to upgrade, so a refund was inevitable. However, they would only give me a flight credit. I sent them screenshots, and they still said too bad. They will never get my business again, and I fly between 20 and 30 times a year.

Had a family emergency and had to leave the hotel one day early. Hotel approved the checkout but would not refund the money for the day we were not there. Expedia no help at all, would not refund or freeze the funds. We had the trip insurance, but it is thru a third party who is also no help. All in all, would not use or recommend Expedia, nor Residence Inn by Marriott.

I almost travel every month. I used to use Expedia a lot. Now I don't even think of using them. They are ok if nothing goes wrong. If anything needs to be changed or goes wrong, then their customer service is absolutely horrible. They will lie to you not only on the call but also in writing. I have things promised in writing, to resolve issues that did not deliver. It is dealing with a bunch of liars when you call their customer service.

We rented a car through Expedia in Faro, Portugal to drop off in Malaga, Spain. Expedia charged us $265 CAD car rental and $759 CAD for fees and taxes. We knew dropping off car in Malaga would cost extra, thus the $759. When we arrrived to pick up the car Goldcar charged us an additional $486 in various taxes and drop off fees. These fees were not for any extra coverages, they were all associated with taxes, but mostly drop off fees. Expedia chooses the companies that it deems credible, I put the blame squarely on them. I contacted them and they were quite clear there would be no reimbursements. I will not use this booking agency again and would also recommend anyone to not use Goldcar in Europe either. Reviews on Goldcar are dismal, unfortunately I found that out too late. Buyer beware!

Suffered severe disruptions, discrimination, emotional distress, and financial loss during my recent travel. I demand urgent review, apology, and full compensation. Dear management, pls help me. Sincerely

Booked pick seats 12D JetBlue. No extra $ but cancelled by airline. Require $120 more to reserve. Also picked BLUE REF but rude Expedia CS rep refused saying not eligible. Use airline direct. Not Expedia.

I rented an Avis car through Expedia from an airport in Alaska. The price I was billed was twice what Expedia said I would pay. Expedia blames me for not paying through them (didn’t show up as an option) and they blame Avis for not updating their rates. Avis blames the airport because it’s an independent contractor. The airport blames Expedia for using the wrong rates. So it’s been a constant vicious cycle. Contacting Expedia was a nightmare. They hung up on me several times. I couldn’t finish explaining the issue before I was interrupted and told to call the airport. I finally spent 40 minutes on the phone with an agent and ended up with the same answer - call Avis. Bottom line: multiple calls and emails later I am still out the doubled fee. Lesson learned - never use Expedia.

I don’t really like to write negative reviews but really felt I needed to warn people about Expedia. I called a number online thinking it was a hotel line and there was a flag I ignored when I asked if they were the actual hotel and they assured me they were. They were dishonest. They quoted me three different prices within a matter of half an hour (they got disconnected after the first call and said things change minute to minute) and ended up charging me in US dollars further increasing the price. I paid just over 1/3 what I should have for the room and they didn’t send the receipt like they said they would.

I wanted to change a flight and attempted to contact an agent. There seems to be no way to contact an Expedia agent by phone or email or text. When you use a Google search there doesn't appear to be any reliable number.

Expedia is the WORST travel site I have ever booked through. Not only did they up the price once I confirmed the booking but they also changed the date. As soon as I realized what they had done, after receiving the confirmation, I immediately started calling and sending messages to Expedia and the hotel. Over 2 months later (this happened in March), a lot of messages and calls, and they "Expedia" refuse to make it right. I will NEVER use them again. I now understand why they have such awful ratings. They essentially stole my money. Do better Expedia.

Never use Expedia!!!! I booked 5 nights in Pigeon Forge for a total of $1105.57 in July of 2024 for May 12-17 2025. Even though I have a receipt for this transaction, the total charged another $330 that Expedia failed to pay them. Expedia refused to refund money.

Was to go on vacation May 16 and on May 15 at night was called to cancel and rebooked me in different hotel. Was much lower quality and charged me same amount but a $39 credit which when I checked in said the hotel was about $100 per night less.

I have used Expedia exclusively over past 6 months so travel plans are in one place. Never again. Since that time, they have double-booked me on flights and not booked flights that were confirmed as booked. When you get a person, which is rare, 99% of the time they are rude, short, not helpful. Three different people have literally hung up on me in the middle of explaining excess charges and such matters remain unresolved. Rarely get a kind person. Similarly cannot resolve online. HORRIBLE SERVICE.

Expedia uses misleading practices, for example you search for a hotel in a city you need to stay, they will list hotels from other cities hours away which appear to be in the city you want. When you arrive you will be told you have the wrong hotel, then when you contact Expedia you are shuffle led around by out of the control low level staff promise to help cancel or rebook but tell you they will call the hotel. We also called the hotel and find they are lying and only delaying so you go over the cancellation time as they call it and then apologize we keep your money.

I will never use Expedia again, or AIG Travel Insurance which they promote on their website! I booked a flight to visit my aunt in Canada, who had just been diagnosed with cancer. She died before the planned flight, so I cancelled my flight with Expedia, and booked an earlier one to attend her funeral. Expedia insisted that I pay in full for the new flight, with no refund for the cancelled flight, and required that I file a claim with AIG for a refund for my cancelled flight. AIG lures buyers with the claim that they will pay the full price of a cancelled flight, and only AFTER I ordered their insurance, they sent a 31 page of fine print disclaimers and requirements. They insisted that I go to my still grieving family and ask for a copy of my aunt's DEATH CERTIFICATE before they would even consider my claim. SHAMEFUL!

Absolute garbage. Buy your tickets directly through the airline. Expedia takes money as a middleman and does nothing. Terrible. Why pay a middleman more money who does nothing for you? It's like a scam.

Ticket agent told me not to buy travel insurance because it would not work on my tickets on Delta because I purchased economy class. So he proceeded to charge me 100.00 per ticket to cancel my 2 round trip flights. 3 hours later I felt like this was a total rip-off and called him back asking for my tickets back. He said, "No. Too late. We must charge you the total for 2 tickets 200.00 cancel fee." I called Delta directly and they said tickets were never cancelled. I got my tickets back through Delta. Now disputing fraud charges with Expedia. They are a big Rip-off company. Stay Away.

Booked a reservation for a car to be picked up at airport. When I got there there was no car available. Paid $85 on a uber to get there to pick up our car that the company did not have. Call Expedia and they cannot do anything about me spending all this money for nothing.

I rented a car with Sixt through Expedia. I had paid the full base cost of the rental up front to Expedia. However Sixt had a higher base rental cost and charged me the difference. I complained to both companies and neither company would acknowledge this issue and neither had any evidence to justify this extra cost. I don't if this is scam of Sixt, of Expedia, or collusion between the two companies but I would highly advise against renting a car from this company or through Expedia. I also had a terrible pick up experience. The agents rush you through the process, try to push their very expensive insurance even when you have insurance, and do not cover the details of the rental. They do not review damages on the vehicle or provide you with a summary of existing damages when renting.

I will never use Expedia again. I've used it in the past, and it's been fine, but this time it's been a mess. I rescheduled a flight, and they sent me emails about the old flight in addition to the new flight. It's been very confusing. They even tried to get another $500 out of me. I'm very sorry I used them. From now on, I will book with the airline and avoid all this trouble.

I truly wish I would have read the reviews prior to using Expedia. Anyone reading this I would urge you not to. We booked our honeymoon through Expedia and it was a disaster. They sent out the wrong information and customer service wanted 9000$ to fix a 2500$ booking that they put the wrong names and times on. They stated the system is automated and if the system made a mistake which it clearly did because I cannot get on the plane or resolve the non refundable error with the airlines, there's nothing they can do but upgrade our package for 9000$ and give us travel vouchers. This company is a scam. Hotels.com I've never had a problem with, expedia just stole our money. They booked transportation in the US from the airport to the hotel with a company in Russia that clearly isn't giving our money back. Never use these guys.

I used Expedia’s service for the first time to reserve rooms at the Waldorf hotel in Rome Italy. Their site guarantees a refund as long as you cancel 24 hours before the actual date and you will NOT be charged until then. The trip was 5 months away. I reviewed my bank card account the next day and noticed they charged my card $1600.00. I canceled the trip three weeks later due to unexpected health reasons. When I contacted them for a refund. That’s when the dodging and lying about their own policy and poor customer service kicked in. Count the lies.

I was traveling for a work trip. My flight was cancelled and they rebooked me on a flight 15 hours later with no notice. Got to the airport and was told I wasn’t on that flight. Called Expedia, their customer service I found out much later isn’t Expedia but a 3rd party. The man told us he rebooked our entire flight and said we would get a total refund which was a lie. We asked him to repeat that we would get a full refund for both travelers. Which he did. But we did not!! Called customer service 4 times and was hung up every times when I asked for a supervisor. They don’t listen, are hard to understand and flat out lie. Turns out Expedia uses a 3rd party to book your flight for a $448 fee!! Expedia cannot change your flights, this 3rd party does for $448!! Total nightmare. Worst customer service out there!!!

What a horrible experience! Inaccurate hotel description and misleading photos. Tried to get a refund and got a run around instead. Hotel staff continuously directed customers to contact Expedia for cancellations, while Expedia insists that approval must come from hotel. Despite clear evidence of received emails and phone calls, the hotel claims otherwise, causing a repetitive and distressing cycle. Horrible experience. And was unable to get refund,

They've become a scourge. Whoever runs this company is a complete ** that doesn't care at all about customer service, or people's 'issues.' Really disgusting. Their Website's a joke, and with so much competition in online travel it's unbelievable that they're even still in business!

Expedia did not honor good customer service and I will never use them again. Had a situation where my wife and I flew from Dallas to Miami for a 1-night booking at TB Hotel Miami which is advertise on the Expedia site. I booked this hotel in February for one night, so that we could be there for the next day for a 7 day cruise in April. Wife and I are senior citizens on a fixed income and save up for this vacation for over a year. We get to airport to catch cab to the hotel and attendant, nor the cab driver had never heard of this hotel. Showed them the picture and address and cab driver proceeded to the address that was listed and advertised on the Expedia website and booked in February. Address did not exist, cab drove up and down the street listed, address did not exist.

Husband injured his knee and is unable to travel, Expedia refused to cancel hotel booking, which was close to $600.00. Will never use this service again and will deal directly with the business not Expedia.

Absolutely terrible, never book flights with Expedia. They only issued one ticket for a flight for 2 adults, they then could not resolve the issue after 2 hours on the phone with a "supervisor", once they finally were able to resolve and reissue tickets for a different flight, they had the gall to charge a fare difference and would not waive it. Even after admitting they screwed up and didn't issue my ticket. Don't waste your time and money.

Expedia is a total rip off!! I've explained to their "customer service" team that the hotel charged us because there was no HOT WATER and TV was a pain in the tail. Expedia says every time they respond that they can't reach the hotel to verify they charged me even after I've sent the documents several times. TOTAL RIP OFF AND WORTHLESS CUSTOMER SERVICE!!!

I booked a rental car through Expedia two weeks in advance for May 9th - Pick up 9am. Drop off May 12th 9am - in Charlotte, NC. On the day of my reservation, I went to go pick up my rental car at the address Expedia provided and the place was closed. I called the number listed on my reservation itinerary and the representative had no record of my reservation. I then called Expedia to rectify the issue and they didn't. All they offer was a refund. Unacceptable. It's the date of my reservation and I needed a rental car that I booked two weeks ago in advance. The customer Service rep and manager I spoke was very unethical and not very helpful. Now I am without a rental car, behind on my trip and left to resolve this issue myself. I WILL NEVER book through Expedia again.

I'm a member for many years; the experience was always great and never had a problem, until now, the customer service staff is very inconsistent with the information, long wait time for support, Manager Devin had no last name, and he send me back to a salesperson, I think they need more training to help people. I'm very disappointed with the service.

I booked a trip through Expedia and it was a glitch in their system, I was booked on the the same trip twice on the same date, time, and flight. So one of the trips had to be canceled and they still charged me $200 to cancel for their systems mistake. I must says customer service was polite but still pissed I was charged for their mistake. I'll stick to Priceline.

First and last time using Expedia! I booked a trip to Cozumel back in February for my husband, myself and my parents. This included flights, hotel, and car rental. When we got to Cozumel the EUROCAR we had reservations though tried to say we had to pay a $5000 deposit when nowhere on their website nor Expedia's does it say it near that much!!! We refused the car and I called Expedia to get a refund because this was clearly a scam this company was running. They contacted EUROCAR and they refused to refund us and Expedia would not help one bit, they stated there was a deposit required and I said we understood that but no one said a thing about $5000 and that they were completely misleading on their bookings.

I rented a full size SUV through Expedia. When we arrived we communicated we only wanted basic coverage and we’d pay for gas upfront, the person who was selling us tried upcharging us at every step and added coverages we didn’t agree to nor did we want. We had booked through Expedia so thought everything was set up already and showed what we wanted for our rental. Our bill when leaving was $955 which we thought was in CAD which was still high but though maybe with the gas and another hidden charge could be what we ended up paying, we were excited to start the trip for my Bachelor Party and didn’t think we would have someone try and take advantage or up charge us especially on a Prebooked rental.

Completely fraud websites. This is a second bad experience. They are not refunding our money. On their website it’s showing if you cancel in 24 hours you get full refund, that’s not true. That’s completely lie. Don’t trust on those words. My booking get canceled from their end and they are blaming us. But doesn’t matter it showing on their website that if you cancel in 24 hours, you will get full refund.

I booked two tickets from Expedia for my elderly mother and I to travel from Sarasota to Toronto. My mother ended up in the hospital and could not travel. I paid for travel ins and they reimbursed part of the flight but the rest was issued as a credit by Expedia. I called to book a flight and was told the credit is gone. I did not realize the credit is only valid for a yr and they kept $179 of my money. Rip off!!!

Very horrible service. My grandmother passed away and the funeral is the day of the flight, I paid for travel insurance unable to get a credit or refund and I was hung up on by multiple reps. My flight was almost $400 and I am out of luck due to a DEATH in my family which should have been covered under the trip protection. I will NEVER book through Expedia ever again and highly recommend no one else either. I feel scammed out of $400 due to a death in my family.

Incorrect info given by their agent cost me $610 and they flat out refuse to offer any help. They simply repeated lied, changed their story, made me feel like I made a mistake when I only followed their agent's instructions. The company has incompetent staff and shouldn't be trusted.

My wife and I travel frequently, have been in much of Europe and rented vehicles in countries including England, France, Ireland, Scotland, Spain, and Switzerland, and have never experienced this amount of issues with one car rental agency. We rented a car in April 2025 from Green Motion / Waverly Station and experienced the following issues:

I have done few bookings and every time I am applying for support it is a disaster. One waits for too long and Last booking was just crazy - they failed to give contacts of rental company and charged 100 percent claiming that I did not have valid docs, plus rental company was pushing to sell additional insurance and staff, but we did not need it. In the end we did not get car, were charged for rental, paid for taxis and lost crazy amount of time in useless chats.

I will never use Expedia again. In fact, I am telling many people to not use Expedia. I booked a four person resort trip to Aruba. One of my friends burst an eardrum two days prior to trip and could not fly. I had to cancel. We were ready to lose the money for this person cancelling so close to trip. When asked they told me that because it was medical I would get some money back.

I cancelled reservation after hotel had an issue with their facility. They agreed to refund me as it was not fault of my own. However, they have to refund the vendor I used, which was Expedia. They continued to tell me the property manager of the hotel will not process a refund. I called the property manager and asked if I could record our phone call, he said yes and told me they had already refunded the money back to Expedia and it was up to them to give me the refund. They REFUSE and just kept my refund. Please, please do not use them, cost me $400 for nothing.

Very clunky website, slow results, and no fluidity. When choosing seats instead of giving a direct link they constantly try to upsell. I do understand promotions and upsells but to put that before crucial input is misleading. I'm in the tech industry and this is not user friendly for a common person. Borderline taking advantage of novice users. I wouldn't go as far as scam but certainly intentional. Trust is not a trait they are seeking. Be aware when on this site. Wish I wouldn't have used this site. Don't Recommend.

I bought a roundtrip ticket to Istanbul for $1327.24 and a few days later (this is my biggest mistake) I called your agent and he told me - "It's good that I called, I need to confirm my tickets, otherwise I would have arrived at the airport and would not have flown away." I believed him and was happy, but not for long. To confirm my tickets I have to pay another $1700.00, your agent was so "kind" that he gave me his personal discount of $500 and I had to pay another $1072.65. Where did this amount come from I did not understand... and then I had to call and demand an email confirming my second payment.

If I could give them no stars I would. Do not ever book through these people. I got airline tickets through their app. They charged me 490.00 a person. When I got my itinerary the seats were not together so I called and talked to a guy named Marvin. He said he could upgrade my seats for 612.00 so I agreed to that. But he only charged me for one ticket. When I noticed that I called back and they said now the ticket was 649.00. So I paid that. Then I got my credit card bill and they charged me 490.00 plus the extra 612.00 and 649.00. I told them that I was overcharged and he said it cost me 490.00 to hold the tickets. The whole ticket price was over a thousand dollars.

I cancelled my reservation through their virtual agent within the 24 hours free cancellation timeframe (the same day) on March 7, 2025. The ticket has been cancelled but they have not refunded the ticket price to my credit card. I called and the customer service person gave me a number of 800-123-6645; that call could not be completed as dialed. I called customer service again asking about the cancellation— that person disconnected the call. I called again and spoke with someone who found the reservation, but stated they refunded the amount. I explained my credit card company is charging me for this and asked for a confirmation number of the cancellation—he disconnected. I have sent a complaint to the BBB and will file with small claims court if they do not refund the ticket. Beware of Expedia!

Whatever you do do not connect to this company you will regret it. I wish I had knowledge prior to myself doing it. They will stalk you and harass you for endless. When you call to tell them to remove you from their list. All they do is hang up over and over. They are rude. Save yourself the nightmare and the repeated phone calls.

This company is by far the worst I’ve ever experienced!!! Representative said I would receive refund, the following representative denied refund! Insane! Not issuing refunds when you're the one at wrong is incredibly irresponsible! My party and I will never ever do business trips with this company again. We would rather spend TOP DOLLAR with anyone else! Very unprofessional at its best! Rip offs completely!

Do not use Expedia!!! They will not support you if there is a problem with your reservation. I made reservations through Expedia. The hotel overbooked. I had to book another hotel. Unfortunately, I used Expedia for the second hotel. The second hotel did not have hot water. I was not going to stay there for another night. The hotel said they couldn’t refund my next night because I made the reservation through Expedia. After almost an hour using Expedia’s online chat, Expedia lied saying that the hotel was insisting on their policy. I talked to the hotel manager who said it was Expedia who would not refund the second night. The online Expedia chat persons said they would turn it over to special team. It took 3 online tries to finally get an email from the special team.

I booked this stay through Expedia, and let me just say — they’ve been complete garbage when it comes to helping resolve any of this. Between the hotel and Expedia, this whole experience was a mess from start to finish. I paid $863 for three nights at the Fairfield by Marriott near Mohegan Sun while traveling for work, and brought my family along for spring break. I requested a first-floor room and got stuck on the 4th floor. The room was muggy, the shower was peeling, and the fridge wasn’t even cold — the bare minimum wasn’t even met.

This is the third time I make a reservation through Expedia and after getting their confirmation number I arrive at the business to find out that what I booked is simply not available. Furthermore, there's no customer service to help or give any kind of solution. TERRIBLE SERVICE!!!

Booked a two-night stay in Schenectady NY, 3 months prior to visit. Plans updated a month before visit and contacted Expedia to cancel one night. The website said free cancellations and I called the hotel, and they told me I had to go through Expedia for the refund. The hotels policy is to refund if cancelled 48 hours in advance. I found out I can cancel one day off my trip, however no refund is available. They blamed the hotel, however, the hotel said they would get me a refund; however, I have to get it from Expedia because they have the money. DON'T BOOK THROUGH EXPEDIA EVER!

Longtime customer through Expedia. Booked a Rent-A-Car not the first time but this time using Hertz, Hertz overcharged us, and when we complained through Expedia, they refused to do anything about it. On top of that, they added an additional fee for holding the booking as they called it for $96 upping the already extreme price through Hertz for one day rent to almost $300. Never saw it in the reservation or confirmation from Expedia that they were charging me $96 to and I quote make the reservation really make the reservation $96. What did they do for $96. Complained went up the ladder tried to be reasonable even though they couldn’t help us with the Hertz money to least refund us the $96. They refuse to do it, don’t book a Rent-A-Car through Expedia.

Expedia is a company of scammers. Recently I ordered a car for rent, I paid full price on their website, later it turned out that the rent car company charges twice as much. When I wanted to get it back later, unfortunately, Expedia customer service only apologized and lied that the money would be refunded within 72 hours. I still don't have it. I was disappointed. Please check your billing records if you order something through this website because later it turns out to be a different reality. I do not recommend this company and I will never order from them again. Scammers.

Absolutely horrible experience with Expedia. And we were regular customers…until now. We missed our flight from Paris to Switzerland. We ended up buying a one way flight for later that night, direct with Air France for nearly $800! As we had other bookings to get to, also & unfortunately made thru Expedia. That was all bad enough however, upon preparing to fly back days later, we get a notice that our, previously paid for, return flight has been canceled since we didn’t make the first leg of it, what?? There was no previous communication to us on this matter. It has been explained since that this policy is found in the contract (aka: fine print) whatever! So we end up booking a 4 hr train for another $300 to avoid the $800 flight repeat. And our prior $400 charge with Expedia was never used but fattened their bottom line.

I had a terrible experience with Expedia's travel service. They initially sold me two business class tickets without ever providing me with a valid airline confirmation number, and then their website misled me into changing my travel route, even though it cost me a hundred dollars more, and I ended up being downgraded to premium economy. I spent a week talking to their customer service supervisor and manager, but they just wanted me to spend more on my original business class ticket. After I refused, they became mean and unprofessional. When I tried to report the situation to their supervisor, they claimed to be the top leader. This is definitely not a travel company you can trust.

There is no reason to use Expedia. We booked flights through expedia on Wizzair. Wizzair rebooked our flights to a time that did not work for us and they charged us an additional $124. A month goes by they want to charge an additional $290. We say no, and expect a refund since they changed our flights. Expedia told us they cannot help us, nor were they willing to contact them to help in anyway. We are simply out of luck. Wizzair was extorting us.

Expedia is a criminal organization. They have cheated a senior citizen out of $18,000 dollars. Tried to reschedule a flight from LAX to Portugal. Original flight was $10,000 for two, business class. First time to Europe. I had emergency surgery on by back and needed time to heal, I'm 69 years old. No problem Mr. **, the new price was $18,543,00!!! So, the airfare was now a total of $28,543.00!! I was calling their customer service in India, very rude, disrespectful, and it was obvious he was going to rip me off because I'm a American. I asked to speak with a supervisor, but he hung up on me!!

I ordered my air ticket and hotel to Rome 6 month ago and five days before the travelling date Expedia has cancelled my hotel reservation. When I talked to customer service they said that I cancelled it myself, but I did not do it.

I rented a car through Expedia from FOX Car Rental with a scheduled pick-up time of 11 PM in San Antonio. However, my flight got delayed, and my new arrival time was 2:30 AM. I called FOX in advance to inform them about the delay, but they told me they would be closed at that time. I agreed to come back when they reopened at 8 AM, but they refused to save my car, despite the fact that I had already paid in full nearly a month in advance. When I asked for a refund, they refused, citing their "no refund" policy for no-shows, even though I had communicated my situation well in advance. They told me to reach out to Expedia, which was just as unhelpful. Expedia essentially washed their hands of the situation, saying it was FOX's decision and that there was nothing they could do.

Do not use Expedia for business or any type of bookings, they overbook and do not honor any rates listed on the website. To make it more interesting they are supposed to authorize your credit card for bookings they actually the charged my card without consent! Now I called for my refund and they are unable to do it, and it will take 3-5 business days and I am unable fly due to their system and deceitful systems!

I had to cancel a trip that I had planned September of 2024 and was entitled to a flight credit of just over $1000 from Air Canada. I had just recently re-booked a trip to use the flight credit and I was told there was one ticket left for the dates that I wanted to travel. The price of the flight return was less than my actual credit however I still had to pay an extra $230.00. I paid the extra $230.00 and was or I thought had my flight booked. As I was double billed the amount of $230.00 I phoned again to ask about the $230.00 transaction fee that was billed to my credit card twice.

We used Expedia to look at vacation in Florida at the Island Resort. On the website the Island Resort looks amazing. Had nice, clean remodeled rooms, a grotto pool with a bar and it was right on the beach so we booked a double room for five nights. Upon arrival The Grotto pool and bar were not open. The hotel was under construction. The people who manage the hotel was very hateful when we checked in when we said something about the hotel being under construction.

A member of my family recently booked an international flight and return via Expedia. They paid $200 extra for Trip Protection Plus. Everything was well until they had to change the return leg of their planned trip by a few days. Expedia wanted almost $1000 for the change despite the fact that Trip Protection Plus was in effect. - My advice: 1st - Avoid Expedia at all costs. 2nd - Don't pay extra for Trip Protection Plus.... All it does is add the following two worthless lines to your trip verification - "Breath easy! Your trip is protected." & "You've added Trip Protection Plus to your trip." - We will never use Expedia again and advise all others to avoid them as well.

Bought a package with a car and upon arrival they tell me I can’t get the car because my wife’s name is the driver which doesn’t match the name on the credit card (my name). Literally will not book with them again to save my life.

On Mar. 7 I reserved a hotel room. On March 9th I needed to change the dates on my reservation. I attempted to do so through Expedia. Expedia couldn't find my reservation through the itinerary number they gave me. I tried by e-mail, name, and finally phone number, with the same result. They kept giving me my past reservations instead. I figured that they lost my reservation somehow. I booked through another service and a different hotel. I couldn't make changes or cancel through Expedia because they didn't have my reservation.

Don’t ever use Expedia!! Booked flight and got cancelation insurance but when I needed to cancel for medical reasons I got the run around. Because it was not booked through the airline directly the airline was not able to help. Tried to call Expedia but only got call center where no one spoke English. Will never use Expedia again.

The flight travel destination was changed without my consent! Just a friendly piece of advice: don’t ever book with Expedia just because you think it’s a little cheaper than booking directly with the airlines. You could end up losing even more money with this company. We booked two round-trip tickets a couple of months ago for a European destination on a flight operated by two partner airlines. Yesterday, I received an email from the airline, which I only checked today, stating that my booking had been changed to a different destination in another city, in another country, on the other side of the continent. I called Expedia right away and was told that the airlines had altered my initial reservation and made that change to a completely different destination.

I will never use Expedia again! I booked a room at Red River Inn and when we arrived we found out that the hotel was short staffed and one of the satellite dishes on the roof wasn't working so therefore our TV didn't work very well. The hotel discounted our rate and sent the receipt to Expedia so Expedia could pass the savings on to me. I was told it would take a couple of weeks for Expedia to process the refund. I gave them the allotted time and when I didn't see a partial refund hit my credit card I contacted Expedia. Expedia said since they haven't been able to contact the Inn they could not give me the difference in rate between what they were charged and what I was charged. I also sent Expedia a picture of my receipt from the Inn and Expedia has refused.

Be wary of their flight and accommodations package. After going thru their website to set my flight plans I proceeded to book the hotel stay for those dates. After carefully reviewing the price and dates I completed my booking. My reservation was confirmed but with only the accommodations only. There was a big nonrefundable policy which I was willing to accept but without the flight my package rate was more than if I had booked separately. I lost $660 even with my CC dispute. I felt Expedia should not allow a hotel vendor to operate in this capacity and that they should protect their customers from fraudulent vendors. DO not book with Global Luxury Suites at Capitol Hill,1005 First Street NE, Washington, DC, 20002 United States of America. They have a nonrefundable policy which I believe misleading.

I booked my Bahamas vacation through Expedia. Upon arrival, we were located to a worse hotel than what we reserved. We were left stranded, and spent our vacation in a much downgraded room/ hotel. Expedia refused to acknowledge the mistreatment, and only offered minuscule refund. Horrible experience on so many levels that I advise everyone to stay away from Expedia. Not even worthy of one star review

Expedia is the worst third party you can book airlines from. They can charge you, and then charge you again before your flight saying that it was "reserved" instead of "confirmed" after sending you all confirmations, seats, e-tickets and receipts. I've never seen a shadier company and I highly suggest anyone thinking about booking tickets through them, to reconsider other options. You will be scammed. I will give 0 stars if possible.

Expedia cancelled my booking without any notice, and they won't refund me the hotel charges. The airline refunded me right away, except for the hotel. Many phone calls have been made, I was told my hotel refund was being processed that it would take 2 to 3 billing cycles, and it is all a lie. Three months later I have not received my hotel refund yet. Every time I call they lie to me by giving me a case #, someone will return my call, nothing happens. I have spoken to different supervisors, and they all lie. Save yourself headaches, and do not use them for your bookings.

I accidentally booked through Expedia! Paid twice as much as I needed to. Their customer service is set up so that I couldn't get thru to them using all of the information I had. They said the numbers were wrong when I used the exact numbers they gave me. NEVER, NEVER, NEVER, use this website.

Expedia has never been an issue for me. The only problem is their use of AIG Travel Guard for travel insurance. Don't use this service. It is a legal scam. They will not reimburse your money the majority of time. Make sure you know your selected airlines or hotel cancellation policy.

Expedia takes your reservation and then sends your reservation to the hotel or rental car company. If the hotel doesn't have any rooms available, no one tell you. Expedia doesn't. The hotel doesn't. They finally tell you when you go to check in, and they tell you they have no rooms available and then they SEND YOU DOWN THE ROAD TO ANOTHER HOTEL. Same for rental cars. Rent a car. If the rental car company doesn't actually have any cars available, no one tells you, until you show up to get your car and they say they don't have any cars. THE WORST TRAVEL SITE I HAVE EVER USED. Never use this site unless you like doing double the work.

On Wednesday, February 12, at 9:30 AM EST, more than 12 hours prior to our scheduled departure, we were taken aback to receive an urgent message from the driver of Talixo Services in Rome, arranged by Expedia, stating, “I am at the airport, please let me know what gate you are at.” We promptly informed the driver that our arrival in Rome was not until Thursday, February 13.

Be careful, check everything when you make a reservation. I checked my reservation and it did say, that hotel cancellation is free. Unfortunately, my partner got sick and I had to cancel the reservation, I cancelled the hotel and call the Expedia to verify what I need to do with the flight. I was told that for me to receive my money back I had to pay $499.00 cancelation fees for each traveler, which happened to be much more than flight reservation. The customer service Chelsea told me that I will receive the full amount I paid and she confirmed it via email. I did pay extra $998.96 to receive $770.00, then they withheld another $400.00, they told me that were taxes and they are not refundable. So even though they sent me an email, saying they will give me full refund, they still withheld money besides $998.96 I paid for cancelation. Be aware of the fraud, if I did not call them, I would have lost only $770.00, because I called them, I had to pay $1400.00.

I booked through Expedia for an SUV from Routes Car Rental at Calgary airport. When I arrived, they gave me an SUV that was about 10" shorter than the one I had booked so it was a bit tricky to fit our skis, snowboard and two large suitcases in it. However, since our flight had been delayed and the Routes staff were friendly and actually stayed past closing time to set me up, I just took the SUV they gave me.

Beware of booking with Expedia—they’ll treat you like dirt and leave you stranded! I booked a round-trip flight from Seattle to Phoenix for March 7-10, 2025, back in October 2024 through Expedia. Everything seemed fine until one traveler couldn’t go, and I contacted their online customer service on March 6, 2025, to cancel just her portion and get a credit from the airline. I explicitly told the agent not to touch the other travelers’ bookings. What did Expedia do? Within an hour, they canceled my entire itinerary without my permission!

DO NOT USE EXPEDIA!!!! I had to cancel a fully refundable booking due to an injury. Immediately, I checked the app for the card I used to see the credit. It was there, pending of course. The next morning. I checked again. The pending refund transaction was gone. I looked at the receipt for the cancellation and noticed it had a card ending in different numbers than the card I used; so I contacted customer service. They also said this random card was the one I used for booking, even after I sent screenshots of the transaction from my card I used. They told me not their problem, contact my back. Expedia had some thieves working for them. Changing card numbers to take your money after you cancel. Buyer beware. I put a dispute in with my credit card company as I’m now out almost $600. Shame on you Expedia.

Absolute crap company with zero customer service. Tried to cancel hotel booking in advance of the cancellation policy but their virtual agent method is absolute crap!! Could not get a response from the virtual agent and was unable to provide any feedback on this service. The company pushes this service but doesn’t support it with live agents when something isn’t working. By the time I was able to contact a live agent the deadline had passed and I had to pay for the room anyway. I will NEVER use this company again!!!

Horrible company. Expedia STOLE my money. I placed a order online to rent a car. I went to NextCar to pick up the vehicle and they did not have any vehicles available. I had to go to another facility to rent a vehicle. I spoke to expedia later that day and got an outsourced rep with a thick ** accent that could barely speak English. I was told that they will call next car to see what happened. They will give me a call back after they get in touch with them. A week later and no response from Expedia. I had to email Expedia to find out the status. And they replied they couldn't refund me my money due to policy stating I wasn't at next car. Which security cameras clearly shows I was there. Expedia is a scam.

Expedia clearly DOES NOT veto Car rental companies! Extra insurance a huge problem!! Even if you buy the extra coverage over and above my own personal insurance once at the car rental agency (Nu, Easirent, Advantage etc) there are always extras most $500 and upwards! Expedia claims they can do nothing about it but then why have theses companies sell on your site??

One star is too many!!!! I am appalled by what Expedia has done to me. I booked a house ONE YEAR AGO for an upcoming vacation for which I had received a paid confirmation. I went to reconfirm and I was told that it was CANCELLED (WHICH I NEVER DID!!!) and was told that to re-reserve I had to pay another $500!!! ABSOLUTELY DISGUSTING!!!!

Expedia, along with selling travel, using scam tools to sell you additional insurance and other services that actually doesn't work and do not needed. I knew that for rental car better to purchase additional insurance, and I purchased additional insurance with Expedia. But at time of picking up the car company said that this insurance doesn't cover anything and requested me to pay for this insurance again. So they charged me almost double price for rental car to compare with initial price at time of picking up the car. I tried contact Expedia and got no answer for what kind of insurance they charged me, because of money went to Expedia, not to rental car company. Do not buy any additional services from Expedia because it is fraud.

DO NOT use Expedia!!! We booked our flights through them and all went well. After booking the flights, we reserved a car with Expedia and Green Motion car rental. Our pick up time was 8 pm, but flight didn't land until 8:15, due to weather. As it turns out, Green Motion CLOSES at 8pm. We were forced to rent from another company, costing us several hundreds of dollars more than originally planned. Expedia's website allowed us to reserve a car @ 8pm, even though the merchant was closed by then. I tried to get Expedia to help me get a refund, but to no avail, using the excuse that Green Motion offers no refunds on this reservation. Unless Expedia gets us a full refund, we will forfeit our "One Key" dollars and never go through them again. WE WILL NEVER BOOK A CAR THROUGH GREEN MOTION AGAIN! We are contacting the Florida Atty General to try to get resolution.

Without a doubt the worst travel site I have ever used. After trying to cancel a reservation weeks ahead of stay EXPEDIA was charging me the full amount they charged my CC. Have spent over an hour to try and make arrangements for a refund. Charged me 200 for cancellation. Terrible Company!!!

Hello, About three months ago, you approved all videos of this style that we created, but now you are rejecting all of them. This policy change has caused us to lose over $8,000 because we decided to continue producing videos based on your previous approvals. If our videos had been rejected from the start, we would never have invested time and resources into making them for you. This is truly an unprofessional approach from your side. You do not even show respect to those who were among the first creators making videos for your platform. Now, you reject all our videos with a reason that is clearly not the real reason—because you changed your goals.

Stay away from this company! I used them for the first time although made a stupid mistake by booking for the wrong month. I contacted them immediately after and they said they would work with me for a refund. I got an email that said my refund was approved. Then a few days later it wasn't approved because they can reach the Hotel I booked. So they can't issue me a refund. I contacted the hotel and they told me Expedia didn't even try to get a refund. They said they would issue it same day. Expedia just keeps telling me they can't refund me. STAY AWAY from this company!

Booked our vacation to Cancun, Mexico through Expedia. Once at the Resort, our problems began. We had booked a tour to Tulum Temple while there. Morning of the tour, we discovered Expedia had never booked us on the tour, yet we had paid for it. The other couple we were traveling with DID have their reservation but didn't go because we couldn't. We were able to book a day later with the Lomas Travel tours at the resort, but of course costing us twice the amount the original tour cost. The Concierge at the resort was on the phone for nearly an hour with Expedia regarding the tour. At that time Expedia told us we did not have airfare back to the US and wanted us to pay them $735 more dollars to book flights home. Of course, we did not. A few minutes later, I then received an text from American Airlines saying our flights to the US had been canceled.

I booked the flight for my mother of 90 years of age going from Miami to Lima, Peru round trip and they offered American Airlines from Miami to Lima And Sky from Lima to Miami and Sky canceled the wheelchair service in Lima and Expedia claims no responsibility.

In checking an e-mail account seldom used I found an e-mail from a hotel in Tokyo concerning a reservation I HAD NOT MADE and no one in my family made and there was no e-mail confirmation of. The reservation was apparently made through Expedia. Numerous attempts to research the reservation confirmation number referenced by the hotel were unsuccessful. Expedia's operators in India spoke with a heavy accent, disconnected me twice and would not/could not provide any information about the booking. I have not been able to find a functioning e-mail address for customer service. In short my experience with them has been awful and I will cease using them for anything.

Extremely disappointed in Expedia and Porter airlines! We missed our flight out of Toronto on February 13th due to having to wait 4.5 hours in line to get through security at Pearson Airport which had just had a major snow storm the previous night. When we finally cleared customs after close to 5 hours in line, we ran to our gate, the flight had been delayed twice due to the weather and the plane was still there, but they (Porter) would not let us board!! Apparently they had already taken our luggage off along with the 20-30 other people that missed the plane. We were told we had to leave the secure area, reclaim our luggage and go upstairs to the Porter desk and they would rebook us.

NEVER EVER will I use EXPEDIA again. We used Expedia for a trip to Sarasota Florida 2/14-2/17/2025 for a buddy's wedding. Upon landing, we called the "hotel", Sarasota Getaway to inquire about early check in. We then found that Expedia OVERBOOKED the "hotel" and we did not have a room. After searching for a contact number for Expedia, which was a chore in and of itself, we encountered a barely English speaking male, who kept using the catchphrase "no worries" when we told him of the issues we were having.

I do NOT recommend Expedia. Expedia Reward points were suddenly removed from my account. When I contacted them, this problem was continually shuffled to other departments within customer support services without any resolutions. The points were never returned to my account. Expedia does not follow the terms/conditions as listed and documented under the Terms and Conditions. They do NOT follow "good business acumen", where a business follows the Terms and Conditions, as documented; and where they do not verbally change a "documented" item just to benefit themselves and to create a loss for the customers. The terms and conditions cannot and should not be changed in any way in order to remove/eliminate the EARNED BENEFITS from customers' accounts.

Expedia travel booking led me to lose $1860 as the way they book, while I have "travel credit" now of 1860$, I cannot at all use any of this money for any flights which make no sense to me. I will try to avoid using Expedia in the future and ONLY book directly through airlines. Terrible. Calling their customer service didn't help either.

Expedia is double-charging room rates. I travel for work and It's happened 4 times since the beginning of the year. Each time I have to dispute the charge, defend my charges to my job, and get proof of the overcharge. Endless amounts of time and everything is still pending. ADVICE: BOOK DIRECT and put this company out of business.

DO NOT USE EXPEDIA FOR ANY TYPE OF TRAVEL RELATED TRANSACTIONS!! This is the most terrible company you could deal with. They deserve less than one star. This company is also using offshore means of customer service (India, etc.). This company will steal your money any way that they can, by upselling you a worthless cancellation insurance policy, along with your booking. This is just such a janky company in so many ways. Please stay away from this company!!

I have been using Expedia for a number of years and I have issues off and on but tonight was the last. I made a reservation on a hotel and accidentally put in the wrong date by one day. I called the location within 5 minutes of making the reservation and they told me no problem have Expedia call me we have plenty of rooms for tomorrow. I called customer service and the first three calls when I started explaining what I needed they just hung up. When I finally got to speak to someone all they wanted to do was to tell me that since it was within a week before the date there was nothing they could do unless I wanted to pay for another room, DON'T USE THIS COMPANY. LOOK AT THE REVIEWS, NOT GOOD. By the way, you will never speak to anyone you can understand either.

Expedia LIED. Stated you can use your one key money you’ve EARNED from booking with them. They state you can use towards, flights and rental. A lie again. Staff from customer rep to supervisor. Poor customer service. Ima deleting the app. I’m not spending another dime with these LIARS!!!!

Bought a package (air and hotel) from Expedia. Confirmation material indicated no cancel fees (I bought refundable tkts). Had to cancel and was charged $500. cancellation fee because, an Expedia agent said, it was required by the airline (Delta). Called Delta and was told that Delta charges no cancel fees on a refundable tkt. Guess what: never again with Expedia. I will deal with airline directly.

The customer service is terrible. After making a simple error with choosing the wrong weekend (a month in advance, for the weekend before we would be at our destination) we contacted Expedia the same day to fix our error, however they are keeping all of our money and will do nothing to assist us. If you are capable of making a simple human error I would advise you to book directly through the hotel.

BEWARE! BEWARE! BEWARE! If I could give negative stars I would. I travel a lot and this was the worst experience with Routes (and since Expedia) I have ever had. The issue started when we arrived in ATL on 11/23. I went to the email to book the shuttle but the page would not find my confirmation so I had no idea how to get the shuttle. After calling several times and no answer, we grabbed an Uber for $30 to the rental car place. Once we arrived, they did not have the minivan we booked and no vehicles were available that would fit us and our luggage. The front desk agent only told us we could cancel and book somewhere else - impossible the weekend of Thanksgiving. She stated that they never carry minivans and didn't know why Expedia allowed us to book one.

On February 15, 2025, American Airlines changed my returning flight time from 11:30 am to 7am. I called AA and was told to contact Expedia. When I contacted Expedia, Jordan did a very professional job to change my flight. He was extremely helpful and patient. The flight was changed to a more reasonable hour. Thank you Jordan of Expedia. 888-447-6137.

Just booked a hotel through Expedia for college visit-have had bad moments with this 3rd party but this was awful. Hotel was 4 hours away in Harlem, a Marriott. They provided us with link for their parking but upon arrival lot permanently closed. We were sent to another lot…also closed! Then told to find street parking?! In Harlem??!! Not possible-I asked Expedia if I could credit the account to use on a hotel I could actually get my family into…They refused…The call was outsourced and they were ignorant and uninformed-save a lot of problems and book directly-Expedia is terrible!

I purchased a plane ticket back in early January. This was before all of the frequent plane crashes. I had confidence for years because I always traveled. Not so much now, so I called Expedia told them my concern and if I can't a refund at least a credit. The agent Remy repeated their policy to me at least 50 times. He did not care of my concern. Long story short, they stole my money. I will never do business with them again. They are thieves and will still your money in your time of desperation.

I made several consecutive bookings through Expedia. I have been a loyal customer for many years and use the company regularly. However, this occasion they let me down. One of the bookings was with Azores Airlines (SATA). The airline changed the date without any proper notification, warning, or apology. Just a short text with the date change. I contacted the airline to say the date change was not possible, because I had other bookings (flights/hotels/car rental) either side of the flight. They said contact Expedia, which I did. Expedia tried to pass the buck by then suggesting I contact the airline. I demanded Expedia sort out the problem since the booking was made through them, which they said they would do and got back to me with options. I chose an option together with my original demands for proper compensation. They responded with an email that demonstrated a complete disregard for resolving the issue.

Not my first poor review with Expedia and will certainly be the last as I will never book through them again. 4th attempt booking with Expedia in my lifetime and EVERY SINGLE TIME there have been multiple glaring issues, namely: customer service, knowledge lying, switch and bait tactics, incorrect information like free breakfast, parking, amenities, etc and a general lack of professionalism. Do yourself a favour and book through superior sites with comparable rates such as Hotels.com or Booking.com.

This experience has been absolutely terrible. My husband was injured in a biking accident, and I've been trying to reach Expedia without any success. They kept transferring me to different agents, leaving me on hold for 45 minutes and then another hour and a half with no resolution. I eventually hung up, realizing their customer service must be closed. In my opinion, it's always best to book directly with the company rather than through a third party like Expedia, as they simply won't help you.

If I could rate Expedia customer service less than 1 star, I would. I have been sick in bed with the flu for four days now and have to cancel the reservation I had for this coming weekend. Unfortunately, when I went to cancel online, I accidentally cancelled the protection plan instead of the actual reservation, because their website is so poorly laid out. I tried using the virtual assistant to correct this, but they were absolutely no help. I finally called the hotel who gave me an actual phone number, but of course it was all automated. I finally pushed zero a couple hundred times and actually got a person on the phone, but of course they were in India and couldn’t understand a thing I was saying. I requested to speak to someone in the United States.

Do not use Expedia for airline tickets. Go directly to the airline site. I booked tickets with them on Delta from Detroit to Vancouver. I contacted Expedia customer service and asked why I could not pay for bags online through Expedia. They told me I purchased a stand by flight and that I had to pay an additional $139.98 for an upgrade to main cabin and an additional $35 for my bag. So my flight that I thought was $195.93 ended up costing me $335.91 plus $35 for my bag. What a rip off. And the customer service rep was only concerned with getting my credit card info. He was very agitated because I kept asking questions trying to get clarification because this was not making sense to me. Beware.

I booked a flight to New York on Dec the 8th through Expedia. The first booking had me landing is JFK but returning out of Laquardia so I had to have that corrected. They deducted 777 dollars for that ticket out my account so they rebooked it for one airport which they charged me for that also. I asked when would I get refunded for the first booking. I was told it might take up to 3 months. Ok I stayed in contact with them the whole 3 months so on Feb the 6th I got a call from the expedia refund department saying they were gonna refund my money. But they had to log in to my phone to do it which I thought was strange. They did some things so I was told I would get my refund in 24 hours. Well 2 days later no refund. They called again and had to do the same procedure again, was told I would get my refund in 24 hours. Still no refund.

As we were on our way to the hotel, we were told that there was a booking error and the room wasn’t actually available. And that we’d be sharing with room mates. We were on our honeymoon so we were very much not ok with having roommates. We scrambled to find another booking last minute and booked another hotel nearby. Paid in full, only to find the time of booked it was past the check in time. They allowed us to book for that day after check in was already closed. We called the front desk to try to arrange a late check in or a refund and got no answer. So basically we were stranded. I canceled that booking that wasn’t honoured only to be told it’s non refundable and basically just got screwed out of $400.

It's very simple, most hotels don't honor Expedia reservation. It's is impossible to get a refund. After arriving to the hotel, they told me that they have no room available, even so I had a hotels reservation through expedia. Don't use expedia's service.

Two weeks prior to our trip we noted that there was a misspelling of a middle name on our Expedia flight confirmation. We had not had problems with Expedia on past bookings, however, this time we spent more hours online and speaking with agents at Expedia and the airlines on the phone, than we would spend flying on this international trip. Frustrating without resolution.

I have documented proof and receipts of everything I am saying here. February 7, 2025. My wife and I booked a package trip with Expedia.ca to Mexico which included our flights, hotel, and a private “Saloon Car” service from the Cancun airport to the ferry dock, tickets for the ferry to the island (Isla Mujeres) and a ride to our hotel (all return). A guy with a van showed up at the airport and drove us to the ferry docks at night and dropped us off. When I asked about our tickets for the ferry, he did not know anything about that. So he called Shuttle Central and asked them. They said they were sorry but had not purchased ferry tickets for us. They texted me to apologize, that they had an issue, and couldn’t provide the ferry tickets, but that they would refund me the ticket cost through Expedia.

I had a terrible experience with Expedia. My car rental reservation had a date issue, and despite multiple emails and calls, their customer support failed to answer my main concern: whether my reservation would be honored if I arrived a day late. They provided confusing and contradictory information, had poor English communication skills, and ignored my request to speak to a manager. This ordeal cost me a massive amount of time and caused unnecessary stress. Expedia’s customer service is unprofessional and unhelpful. I won’t be using their services again.

I changed my email online as site allowed editing. After that I booked flight. When I received no confirmation I called. I was told confirmation went to old email & that I would have to cancel booking & they would rebook. I paid $200 more, received poorer connection & had to pay extra to get seats comparable to. What it had. I again received no record locator number or itinerary number. When I called, I went through 3 agents, 4 hours later no one could find booking so I booked through American. I later. Insisted on complaining to a supervisor who found booking so now I had 2 flights. I was able to cancel most recent & am still out of pocket for 1 booking. Also $200 more for flights & inferior connections. No one seemed to care. I have used Expedia for 30 years but never again.

They double charged me for my stay at a hotel in Cozumel. Instead of refunding the money like they said they would, they made ridiculous excuses in order to cover their mistake. $2300 that I now have to go through my bank to try and get back. The hotel cost $2000 for the week. I ended up paying $4300! Customer service didn't care at all.

My dear friend passed away earlier this week and the Funeral was Feb 1st. I had booked a room through Expedia at a price of $211, at least I thought I had. Price seemed high for a small town. I checked my credit card account the day I was checking in and it said it was declined. I called Expedia and they said the room was no longer available, but they could upgrade to a suite for an additional $150 making my one night stay $361 in northern Minnesota. I asked what kind of a racket they were running? I was told if I didn't take the option they were going to charge my card the $211. I told them I was going to cancel the payment. I decided to go directly to the hotel.

I had booked a return flight from Toronto to Mumbai for 3 travelers. I received flight cancellation email from Expedia. And Expedia agents rescheduled my flight, again I received cancellation email for that flight.. I asked them to refund the amount so that I can book another flight. It’s been 2 months. I am calling them but yet I did not receive any refund. And each agent I am calling giving different answers and status. It’s really frustrating. Save your money and frustration by not going to Expedia ever. Worst experience ever.

Bedbugs at the hotel Expedia booked as part of my expensive package!! Ruined the vacation! Expedia offed a paltry number of "Expedia Credits" which can't be used for flights or hotel. Several phone calls, with promises to get back to me. They never did. I phoned yet again and was told the same thing, even after the rep. talked to management, saying that there was no way they could offer more. We all know that is nonsense - they could give whatever they wanted. I don't appreciate being lied to. I won't be booking through them again. I will advise all my friends and relatives to NEVER use Expedia.

I booked a vacation rental from the Expedia website which is also VRBO. The reservation was supposed to be eligible for a full refund by the date on the website advertisement but evidently, it is not fully refundable based on the "after the fact" confirmation fine print that was emailed to me. After booking it and paying for it, I was provided with the property address. I looked the property up on Zillow and saw that the home had bars on the window and neighborhood looked not safe in Tampa. I also checked Megan's law and saw that there were many ** in the area. This place is listed as "Exceptional". For (3) days I have been trying to cancel my reservation for a full refund and Expedia/ VRBO are absolutely refusing to fully refund my money and offering me only 50% back. Buyer BEWARE, take screenshots of everything before you give them your credit card info.

I booked a trip to Orlando in January 2025. I picked the resort that was on Expedia, which stated it had shuttle bus services to the parks. When I arrived there I was told by the resort that is incorrect information and has told Expedia they are putting incorrect false information on their website. I have asked Expedia for a partial refund and they keep running around telling me no one will get back to them. Save your money. Go somewhere else. Customer service is horrendous and they don’t care if they’ve done wrong by the customer.

I have called customer service three separate times with two separate numbers. Each time I was hung up on. The representatives refused to let me speak to a manager. I was calling to inquire about the total cost of a car rental to ensure there were no hidden fees. Each representative had different daily prices for the rental than the app says. No one provided a solution and their suggestion was to just book the car. A nonrefundable booking that surely has hidden fees that would prevent me from picking up the car at the airport upon arrival. I travel 90% of the year for work and will no longer be using Expedia. Absolutely unacceptable customer service.

Lesson here: Don't book w/ 2 separate airlines, don't get the traveling insurance, pay a little extra for ability to make changes to your flight. I am a new flyer and so far I have taken 2 trips using Expedia and all has gone well. However, I booked a flight for my husband in OCT for Feb and I made the mistake of using 2 different airlines because the flight t thru Frontier (FT) to Indiana was canceled due to schedule issues and the returning flight thru American Airlines (AA) wasn't.

My daughter booked a MUCH needed Birthday trip for my birthday. The flight got cancelled due to the flight being cancelled. So they said the ONLY flight they had left at 6:00am and didn't get into New Oorleans till 7:00pm with a VERY LONG flight delay in Houston? So anyways with all the flight delays we decided to cancel the trip....It took my daughter OVER AN HOUR to cancel the flight and they charged her a 600.00 cancellation fee TWICE....So when we pay they get HER money right away but for them to reimbyrse the money for the trip AND THE money FOR THEIR ERROR....It's going to take 60-90 days....We were going to rebook next month....But it's hard to rebook when your due about 2000.00 dollars....NEVER USE EXPEDIA!!!!

I rented a car through Expedia and went to pick it up, but there was an issue at the rental company, and I couldn’t get the car. Despite contacting Expedia’s customer service multiple times by phone and live chat, and providing proof of these attempts, I still haven’t received a refund. Additionally, a supervisor handled the situation very unprofessionally, dismissing my concerns and implying that the issue was solely my problem, without any effort to help. This lack of support and accountability has been extremely frustrating and disappointing. I hope to resolve this issue as soon as possible.

I have always used Expedia to book my travel. This year when I booked my mother and her partner's flights to Mexico for my wedding, Expedia notified me that the airlines had changed their flights coming home. The options were 1) accept changes 2) call to rebook the flight or have a refund issued. The new flight times added an additional 9 hour layover which was unacceptable. When I called for the refund they advised me it would be processed in 3-5 days. The refund to this day has never gone through. I have called and spoken to several agents, each one not having any record of the last one. I have emailed, never getting any kind of response. I spoke to a manager and she tried telling me to accept the new flight as it was a great option and would not listen to me, nor help me with the refund I was advised I was going to get, so that I could rebook a more suitable flight. I have never had such terrible customer service.

Expedia.ca is no longer a reputable company. Their booking process is not replicated by their receipt process and the customer is often subjected to bait and switch or technical difficulties resulting in the customer not getting what was paid for. For example, purchasing premium economy airfare and then being provided basic economy. Expedia is very well known for that.

I purchased a cruise for two people for $1,870, fully paid in August 2024. However, on the day of the trip (November 24, 2024), I was charged an additional $977. When I called to address this, I was told it was a mistake and that both charges would be refundable. They asked for a $400 cancellation fee for the refund process. Despite receiving an email confirming the refund, I have not received it, and now they are saying they won't refund it at all. The representative, Davvy (**), assured me the refund would be processed. The service has been unethical, disrespectful, and highly disappointing, and I am requesting my money back immediately.

We booked a two-night stay at the Homewood Suites through Expedia. Upon arrival, we were shocked to find the room in an uninhabitable condition. The room was filthy and unsafe, with visible mold, old food in the refrigerator, a blackened shower, inches of dust, and a pervasive foul odor. These conditions were unacceptable, particularly because my son suffers from severe allergies, and my husband is undergoing chemotherapy for cancer, making a clean and safe environment essential.

We booked a vacation to Punta Cana in January and bought insurance in case there were weather-related issues. Before leaving the airport when our flight was cancelled, we immediately reached out to Expedia to let them know of the cancellation of the flight and asked them to cancel the hotel and our pre-paid transport. They said before we filed a claim, they would like to reach out to the resort and driver to request a refund. Each day for the entire vacation, I reached out to Expedia because the resort and driver reached out several times. Expedia said they were "trying to reach the resort but hadn't been able to do so". However, each time I reached out to the resort to ask for a refund, they referred me back to Expedia. Expedia said I should wait 72 hours and they would try to get my refund without filing insurance because it would be faster.

Having had to evacuate due to the LA fires, I called Expedia for a refund or credit for future flight. After finally able to talk to a person, the representative said they couldn't help yet value us as customers. What a joke and disappointing

Expedia is awful, the way they book the flights don’t have any rhyme or reason. The online customer service is useless. They costed me a day of rest. I had an 8 hour stopover in London when there were three earlier flights available. I will never book through them again.

Got to my room In Florida on start date of vacation, room was supposed to have been booked 3 weeks prior through Expedia, hotel showed no reservation, showed them my confirmation from expedia, they told me that was on expedia. So I called expedia. Was told someone dropped the ball in reserving my room, that I could either get a refund or rebook but refund would cost me 500.00 charge and rebook would be 475.00 due to room prices going up. It was 1 am. I had drove all night so I said rebook, I need a room, only to find out later that the room rates had not gone up and expedia charged me for booking a flight I never made.. lol After serval attempts to resolve this and getting sent to India about 6 calls later no refund, no one knows where my extra 475.00 went. Hotel never received it. These people are crooks. Never will I ever use them again.

I am currently having an issue with Expedia. I’ve called them several times to rectify the problem and the representative either hangs up on me immediately or tells me I’m going to receive a call back and no one calls back. I normally use Priceline or Booking.com! I will never use Expedia again. This is horrible.

I booked a reservation for an hotel but when I got there it looked unsafe. They refused to refund for all 3 nights stay I prepaid. The hotel told me that they had refunded all but the first night. Bad experience

Stay away at all costs. I booked through Expedia... the rental car company did not have a car upon my arrival and then said I needed to get refund through expedia. And Expedia won't pay as they said I need to get refund through the rental car company. With no accountability or customer guarantees, I will never use them again.

I booked a hotel, selected dates and confirmation dates did not align with my selection. I spoke with a customer service agent within minutes of the confirmation, he said had to be my error, no possibility of correcting the dates and the payment lost.

Use Expedia to search for bookings then book directly with the hotel, car rental or airline. AVOID TRANSACTIONS! In time, Expedia will screw you out of money, or wreck a booking. Their customer service is impossible to get a phone # for, and once you do they're useless. Further, they actually lie about the reasons they keep fees for cancelled bookings, blaming hotels - which is patently false. They should be investigated by the FTC. Worse than their policies are the scathing reviews they get at Yelp, Facebook and here. Deservedly.

I booked this hotel through Expedia to stay at prior to a cruise. Upon arrival, the hotel had my reservation and showed that I had paid through Expedia. For some reason, Expedia had not released my payment to the hotel. I had to call Expedia twice to get hung up on each time. The first customer service representative that I talked to looked up my reservation and told me that I needed to pay an extra $50 for a reservation that I had already paid for in full weeks prior. This conversation REALLY concerns me. When I asked him to talk to the hotel front desk, he hung up on me.

I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. told me that I don't have travel Protection Plan and send me an email with cancelation (how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation.

I booked what appears to be a bed and breakfast property in Rome. The property, named BB Plus Termini had terms stating that the property MUST be contacted to get check in instructions because they had no front desk. Expedia provides two means of contact, messaging and phone. I attempted to call the property for information about amenities using a free VoIP calling program online, they never answered the phone. Their messaging system warns that the property may not respond for several days. When I arrived in Rome I attempted to contact the property through a nearby hotel who was more than happy to help, when I offered him the number, he said he knew it because this was a constant problem and he gets a lot of business that way. He could not get an answer. My telephone operates by wifi calling so I can use it in Rome, but only to call USA numbers.

I booked a reservation for a 1 night stay hotel through Expedia. They have an option for extra during booking for additional fee. I booked the extras (parking and late check out) with the additional fee. When I received the confirmation, it just show the total price of the reservation instead of separating the extra fees. When I went to the hotel, they told me there was no extras on my reservation, so I was charged for parking again. I contacted Expedia but they were not helpful and refused to refund the extra that I paid for.

I booked a flight for November 1st - 3rd with a car rental to arrive in Jackson, MS. After I booked this reservation, I received a cancellation of the rental car, stating they would not have a car available at Dollar Rental. I rebooked a car through Budget Rental so that I could have a car to use while in Jackson. I paid for it and thought since Dollar sent me the cancellation, they would notify Expedia. However, this did not happen. I was paying my bill today and saw that I was still billed for the same amount as if I had rented a car from Dollar Rental.

We booked our Christmas travel to Islamorada, Florida through Expedia from December 15-19, 2024. They booked our flights through American Airlines, our Hotel at the Hadley House and our car rental through Economy car rental. What an absolute nightmare. We got to the airport with 20 minutes to spare. But we weren’t allowed to board for our direct flight to Miami. We were told to be on standby in 18 hours. We called American Airlines to check if we took another flight our return flight would be protected. They assured us it would. It wasn’t!

Well spoke with Franklin which he was really helpful when I was trying to add my wife to the hotel reservation since she made it before I did, then I spoke with apparently Rob ** with ID ** which he is the supervisor and told me that in order to add my wife because front desk won’t allow her to check in will cause me $900. I book hotels thru Delta with my points as well as Chase rewards and never had such a bad experience. We were staying two nights which it cost $150 per night and they were trying to gauge me $900 just 'cause I had not arrived yet and let my wife waiting with my kids. Would never ever made a reservation with any of my credit cards again if they are using Expedia.

I recommend DO NOT USE EXPEDIA. When choosing a reservation, the search results highlight options that are NOT what you requested. They poorly distinguish the search results from their ads they run to recuperate money they've already spent on flights and marked up. If you choose one of these options YOU CANNOT CHANGE YOUR RESERVATION OR GET A REFUND. Customer service at Expedia advised me to add insurance (they get paid for the referral) and file a claim for a refund, credit or cancellation. That was more money spent on a claim that was EXPEDIAntly declined. Waste of money, time, hassle and wait time on customer service. Their customer service admitted they get this problem all the time. I asked to speak with their marketing department to fix this but they don't care-- they got you. Buyer beware!

I made a reservation but then had to cancel. What a nightmare! I attempted 4x before I was able to actually cancel. The reservation was through Expedia for a VRBO property. When I called or used virtual assistant it transferred me to VRBO and they tell me they can't cancel because it was made through Expedia. Until I finally got nasty nobody could help. The email confirmation and refund are pending at this time so I am hopeful this time it is actually going to happen. Any business that operates this way is a huge red flag. Never again!

We reserved a car through Expedia in October for our Thanksgiving trip to Miami. Anticipating holiday travel delays, we called the car rental company repeatedly after our flight was delayed to confirm their hours and ensure a vehicle would be available. Each time, the third-party agent for Fox Rentals assured us our situation was noted. Upon arriving in Miami, we were instructed to take a trolley bus to the car rental center. The trolley, supposed to run every 15 minutes, didn’t arrive for 45 minutes, despite multiple calls. When we finally reached the rental location, we were told no cars were available despite our confirmed reservation. A manager admitted this was a frequent issue, blaming Expedia for overbooking vehicles they didn’t have.

I will never use Expedia for booking again. I booked a hotel using the Expedia app but needed to cancel one of the nights when plans changed. I read all the fine print and was still within Expedia's cancellation window to receive a refund. According to Expedia it should have been no problem. I used the Expedia app to cancel but was told "we can't reach the hotel right now but will follow up with you after we speak to the hotel". I reached out again, and once again I was told "we're still waiting, it will take 72 hours to process your change, please be patient". I reached out again and was told the same thing a third time.

Do not book hotels through Expedia. We couldn't even barely find our hotel in Rome that we booked through Expedia called the Aenea Superior Inn. What a joke. Do not ever book with Expedia because they don't have a phone number if you have a problem. There is no way to reach them. We had a lot of difficulty finding this so-called hotel that actually was not a hotel, but was advertised as a hotel on Expedia. Once we found it, we hated it. It's in a big old condo building with a big old greendoor and they have rooms on the 2nd and 3rd floor. You have to buzz it to get up the stairs. On Expedia it's advertised as a beautiful hotel but in real life it's old and ugly. So weird. The room is small..not at all like the pictures.

They advertise one price, but when you select the hotel room the price changes to more expensive. Customer service is unhelpful and combative. Steer clear and book directly with the property. You can cost them a little money by tying up a CSR although you will not get them to say: "we are deceptive, and too bad for you "

I just tried to cancel a hotel reservation through Expedia. I had two rooms for four days reserved for the same date in December 2024. I called the hotel and they said that there would be no problem canceling the reservation since it was nine days in advance, but that I would have to do it through Expedia. Expedia said they would cancel the reservation for a $500 dollar fee since the hotel would charge them that fee. I called the hotel back and they said that they would not charge Expedia a fee for the early cancellation. The Expedia representative Kyro out of Texas said that they had to charge me a fee because of the policy between the hotel and Expedia. The fee was the same rate as one the room rates. The hotel never heard of such a thing.

The first time I booked an apartment in Houston through Expedia and when I arrived they hadn't booked the apartment and we had no place to stay. We were forced to find accommodations for five people and had to move around almost every night we were there. Hard to enjoy a vacation when you can't find a hotel with more than one night available. Their customer service was difficult to reach and no help at all! The 2nd time they messed up our reservation was last weekend when I was booking a room for that night and apparently they changed the date to the next Saturday when I would definitely not be in Branson and I unfortunately booked the non-refundable room. It cost me $230 and They wouldn't even help me with a refund since I only had it booked for 12 minutes. They are horrible. They don't book rooms they confirm and they booked me a room on the wrong date and cost me money. NEVER AGAIN!! $230 lesson learned.

Avoid this site. They charged me $411.25 to book hotel in Texas and never made reservations. I was forced to pay full on the spot in Texas. When I contacted Expedia they refused to reimburse me. THEY ARE NOT A COMPANY THAT CAN BE TRUSTED. Call the hotel directly and save yourself the aggravation. The Hotels charged less if contacted directly anyhow.

The service was horrible, we had scheduled a roundtrip flight to TX with connecting flights. We are a elderly couple and I had trouble walking due to recent total knee replacement, that has not flown in a very long time. The website is not that user friendly as well. Had to try multiple times to reach a person to help us. The representaitve was aware of this yet they booked us in separate seats and could not change. The connecting flight we were able to sit together yet booked in the very back of the plane near the bathroom and no room. There was another seat available across isle but had one person in those seats.

I'd give Expedia a negative rating if possible. I spent almost $9,000 for 4 people to travel to Costa Rica for vacation in November 2024. The flights were canceled mid-way because of airport closure in Liberia, CR due to rain damage. I alerted Alaska Vacations powered by Expedia immediately and after hours of phone conversations and emails, they are not refunding a dime. I contacted the airlines directly and they refunded 100% of the tickets back to Expedia since they were the source. Expedia is still giving us the run around and have not refunded the airline tickets that they received refunds on.

Purchased a round trip ticket from RMO to IAD and it said basic economy with baggage included. To my surprise it baggage is included only in one direction and the other one was booked by Expedia as economy light. I received an email where it is said both flights are economy but when tried to check it says no baggage included. I contacted customer support and they admitted that the email says economy but I will have to contact the airlines and purchase baggage even if it was advertised as included. The airlines told me it can’t be done only at the airport because it’s operated by two different airlines and the cost is unknown. From previous experiences it’ll probably be close to $300 for both flight which is very disappointing because I could’ve used the $300 and bought it directly from the airline with all the services included. Customer service is rude and aren’t willing to do anything to help. Worst experience.

The worst experience with Expedia after being a loyal customer for years this company decided to keep my money after a cancellation within the 24 hour window and did not received a refund, I have been back and forth with them on the phone wasting my time at the end. They keep telling me the same thing over and over making me feel that they are looking after me but they just play this game keeping you on the phone forever and not resolving anything and just lying to you, this company should not be on business just stealing from people, never again. I will do all my booking elsewhere! Be aware.

I tried to book a flight with Expedia.ca. Went through the Airmiles shopping link with Expedia so that I would get the airmiles from the purchase. Found a suitable flight, went in and filled in all the info to make the booking, clicked the "complete booking" and for a few seconds it was working to process it then a message pops up "Sorry, we weren't able to complete your booking. Please wait a moment and tried again" so waited a bit and tried again, same result. Tried again, same result. Next thing I see is a message popped up in my email from the airline that said that my flight was booked with them. I checked my bank and yes there was a charge for the flight price on my credit card. Meanwhile I check back on the Expedia account and there was no record of the flight booking transaction going through their system.

Expedia is the only third party app I trust for my flights, hotels and for rent a car. As a seasoned female internationals traveler, Expedia has always helped me in real time online and via customer service on the phone when life happens during travel. I am a female solo traveler.

Booked hotel in Bangkok last night - was in AUD as booking from Australia. Transfer went thru. & was $370.AUD higher than the quoted price which included all Fees & Taxes. Contacted Expedia, twice, got the run around, the snip of the Expedia website wouldn't work to show the disparity.. They did e-mail me & I was able to copy & paste from web into the e-mail, however the nightly rate had gone up $10.AUD, interesting! After a lot of two & fro the Support rep from Expedia said he would refer it to the Hotel Manager, but of course it was after 11pm so I would receive e-mail when I wake up. The rep had offered that the Hotel would have to cancel the whole booking & I start again, basically got me off the line as I was persistent.

I booked my vacation with Expedia to go to the Big Island. I prepaid for my hotel, a car and an excursion. To find I had no Hotel, no car and no excursion waiting for me on the island. Making me scramble around the island looking for a new hotel, another car and my excursion and paid even more money on the island for what I prepaid for from this company. My credit card was billed from Expedia but nothing waiting for me. So please do not use this company. It's a scam.

The lack of resolution to my issue and the unprofessionalism I encountered has left me with no choice but to take further action. I am now in the process of preparing a negative review regarding my experience and exploring the possibility of pursuing a class action lawsuit against Expedia for what I perceive as unfair policies and the unwillingness to assist paying customers. It is unacceptable for a company of your size and reputation to engage in practices that leave customers feeling disrespected and financially taken advantage of.

I booked a multi-leg international flight for five passengers through Expedia 10 months prior to my trip and immediately purchased seats through the airlines (Iberia and it's code share partner American). Iberia canceled multiple legs of my trip and I re-booked through Expedia. The entire trip is a mess now. I have two bookings for American and one of them makes no sense (departing my layover before I arrive). I've lost all of my seat assignments that I paid for and risk having the correct American booking canceled by Sabre when it identifies there are two booking references. I can't even purchase new seats for my flights online or through an agent. I have spent 11 1/2 hours on the phone with Iberia, American, and Expedia.

Very Dishonest. They are in fact, making every effort to distance themselves from my request to cancel a cruise and place the blame on their coconspirators and fellow thieves, Norwegian Cruise Lines. They claim they are not receiving documentation from me with the posted cancellation policy via screenshots through emails.

Expedia’s site likes to automatically change reservations to the name on your credit card or account even if you manually put in the correct information. It causes major issues for international travel that they never want to fix and then you end up having to pay extra to fix THEIR mistakes. Plus their customer service is lazy, you have ask continuously or just email the execs straight away. My mother had to pay $2000 extra due to Expedia’s mistakes because they ignored her for 2 1/2 months.

Expedia is going downhill fast. I used to only use Expedia for booking any trips or Hotels, unfortunately my last experience was so horrible I will never be using them again. I booked a Hotel for a set room rate. I then received a email confirmation showing that same amount but when I checked my credit card they changed the pricing to a higher cost. I reached out to customer service to get help and showed them the proof only to be told that's too bad and I must pay the new price because they made an error. For a company the size of Expedia im surprised instead of just honoring their price they first decided to charge more without my knowing and then when I asked about it they flat out refused to help. Avoid using this company, there are much more reliable and trustworthy places to book through.

Booked a travel and right away realized Expedia picked wrong last name- called for 1 month to get updated. ZERO RESPONSE. Zero responsible customer care or even escalation department. NEVER GO THROUGH EXPEDIA

I give them one star as there are no negative stars. Horrible company! Booked me into the same hotel twice. Charges my credit card right away. Some money refunded. This is for travel in 3 months. Disputed it with the credit card company. They and Expedia are losing this customer. What a rip off!!!

DO NOT USE EXPEDIA! I recently booked two hotel rooms for two nights each and a rental car for three days through Expedia. Due to travel issues, I only needed one room for two nights and the other for one night. I was within the window to change or modify the request and attempted to do so through Expedia's online support. Unfortunately, it would only let me cancel the second room for both nights and then cross my fingers and hope there was still a room available that I could book for the now updated rate. When I finally found a phone number for Expedia it took forever to get to a person. The person informed me that she had canceled the second room for the first night and I received the updated itinerary. However, when I reached the hotel there was no record of the change. Fortunately, the manager was understanding and didn't charge me for the night.

We booked a package to Hawaii that included Air, Hotel and Rental Car. We also bought travel insurance which Expedia goes through AIG for. We had to cancel due a surgery and lengthy recovery that came up unexpectedly after we booked. We received no refund from the airline or hotel. After filing a claim with AIG as directed by Expedia we were denied (initial claim and appeal), We supplied all the documentation including our doctor filling out all their many forms and a personal letter from the doctor. Will book elsewhere from now on.

Six days before a trip we had scheduled for over eight months, I received some emails showing credits for my purchased luggage from United. I called United first to find out why and they told me that Expedia had cancelled the entire trip on us! Meanwhile, my trip was still visible in my Expedia account, I didn't receive an email about the trip being cancelled or a refund. I called Expedia hoping to get the flights back (since it had only been a few hours), and they told me that the trip was cancelled via a mobile app..?? This all happened at 1 am when I was sound asleep. I asked them why I would cancel a trip in my sleep when I have a wedding to attend and a non-refundable AirBnb? There was complete silence.

I booked through "TheKnot" which really used Expedia. They Booked the wrong night, for 2 nights and added insurance. I get the 2 nights fixed to the correct nights but they refused to change to 1 night and threatened 46% cancellation charge 10 minutes after I booked two months ago. I called 5 times trying to fix this and every time they said they fix it in 10 days and they didn't. I was able to cancel the travel insurance they also added without my permission. Tried to change directly with Hotel, but you can't. I will Never Book Through Expedia again. Only Direct with Hotel, Airlines etc.

Check with your Expedia book person, ask about your car rental coverage and if the country that you are flying honors the car insurance coverage. I got a little shock when I got to my destination country. I found out that they don't take Expedia rental insurance making me spend some of my vacation money putting a little hole in it. Not (HAPPY) about it, so check before you leave home or you will get a real thrill before your vacation. Your MIAMI. P.R.

Very bad experience and lots of trick to use Expedia. I will never use it again and trying to let more people know that. If there any change, it is very hard to deal with Expedia. They have lots of tricks to charge you more money. Better book flight through airline or hotel directly, not through third party especially Expedia.

I booked my hotel and flight to Italy in August and traveled to Italy in October 2024. Paid extra for flight reduction refund. Apparently, I paid August rates and not October's rate. Called Expedia and explained that I paid double the costs for a hotel at Lake Como. Their reply was that I could have cancelled the booking at any time. If I did what they advised the hotel would have been booked up. Expedia did little in guiding and helping me with my trip. I thought I had booked a window view of the Grand Canal in Venice to arrive to a view of an alley. Also, I had to request my flight reduction refund (paid a fee if flight price was reduced). Overall, very disappointed with the customer service I received from Expedia and cannot recommend them for travel.

I purchased business class tickets to fly to Turkey. $8,400 dollars. They canceled the ticket without me knowing. Produced a fake chat allegedly saying my wife was dead. Wife not dead. Screwed me around for about 3 months. Stole the money. Stole my trip. Screwed me out of my travel credits. You can't fight them. They make up whatever documents they need to steal your money. I plead with anyone who travels to not use this company. Don't need to. They are a third party nightmare.