Expedia Reviews

I purchased a trip to Boracay Philippines through Expedia and it started with 2nd check bag has to be paid for and I had to pay for my one and only checked bag. When arriving at the hotel I was denied a room. I figured since I purchased the trip protection plan that I’d be saved but I wasn’t. The agent I was speaking to couldn’t get the front desk of the hotel to answer and the lady there wouldn’t even listen to me. The agent told me to cancel my hotel reservation and that I’d get a refund and key cash credit of $25. I had no choice and was left to walk around until I found WiFi to reserve another hotel room. In the end they didn’t honor their protection plan and I received nothing from them. Expedia can ruin your vacation without even trying. I’ll never use it again because they left me out to dry.

I just got back from Barcelona, Spain two days ago. I traveled from Boston. I paid for premium economy due to issues with my back praying I would be somewhat comfortable. We booked our stay and airline travel through Expedia as a package. Expedia had us book our flights through Level/Iberia. We experienced a three-hour delay going. My seat on the plane did not recline. The flight attendant tried to hit it down to recline. NOPE! The cushion I was sitting on was slipping. I traveled in pure agony. I could barely walk the whole trip due to the inflammation from sitting straight up for almost eight hours.

I booked a room at Fairfield Inn in Corpus Christi for Jan. 8, 2026,. I was sent a confirmation notice with the wrong date, they had me down for Jan. 9th. I tried unsuccessfully to contact Expedia but thought! it would just be a simple matter of correcting the date once I got to the hotel. No such luck! The hotel told me since it was Expedia she had no way to contact them to change the date. I paid for the room and Fairfield Inn charged my credit card 4105.30 on Jan. 8th. Expedia also charged 167.91 to my credit card the same day. They acknowledged that they received the money. I did cancel the Jan. 9th reservation and received a text that a refund would be submitted to my credit card within 3-7 days.

PAY WHEN YOU RESERVE AND TAKE A SCREENSHOT OF YOUR RECEIPT otherwise you will end up paying significantly more in foreign currency. EXPEDIA WILL NOT REFUND despite the huge discrepancy between the price you reserve at and the price the hotel charges. For us, it was over $900 for a 9-day stay. After over an hour on the phone, Expedia gave us a $75 credit.

I had a horrible experience with Expedia. When you actually need help, they don’t step up at all. My flight was changed by the airline, and instead of offering real solutions, they kept telling me the only option was to pay more and more money. No alternatives, no effort to help, just pay extra. On top of that, there was zero help or flexibility with my hotel booking. No refund, no support, nothing. Customer service was terrible, especially the supervisors the people who are supposed to fix situations like this. My whole vacation was ruined because I booked through them. I wouldn’t recommend this to anyone. 0 stars from me.

Use Expedia to book a family vacation following to be met with extreme rudeness. Terrible customer service when we needed to cancel and be refunded due to multiple schedule changes with the flight's arrival and departure times. They said they were minor change it. But to us, they were actually big changes as it messed with our other connecting flights and transportation. We were treated as though we were incompetent and worthless. The two agents that we spoke with, one being a supervisor were extremely rude and condescending. I will never use Expedia again. There are many other trusted sites that have better customer service and actually care about their customers.

I booked a package deal which included a car for six days. At the airport, a limo driver was there to pick me up to take me to a hotel. No automobile. I repeatedly tried to contact customer service. I believe AI was answering and with no category to fix the problem. I’ll never use them again.

Terrible customer service if any issues at all! Booked a package and put wrong date for transportation and was stuck at airport. Took three hours to reach them and then nothing!

I purchased protection of my reservation from Expedia, since I was staying in a rather pricey hotel. I found that I had made an error and had to cancel one day of a four day stay. I am 78 and my spouse is 86; I explained that we would have over a 6 hour drive back from New York City. They said they had contacted the hotel and there were no refunds. That the cancellation fee would be equivalent to what I had paid for the room. When I inquired about why I paid for the protection, they did not reply. So, I have lost over $500 plus what I paid Expedia for the reservation protection.

I’ve been a loyal Expedia customer for years, but after this experience, I will not be using them again. What should have been a simple process (logging into my account, managing a booking, and using an existing airline credit) turned into days of effort and hours of frustration. Instead of a smooth experience, I encountered a broken system, conflicting information, and deeply unhelpful customer service. The issue was trying to use a $197 airline credit with Southwest Airlines. The website wouldn’t apply the credit correctly, so I reached out to customer service multiple times. Each time, I received different and contradictory answers:

I have used Expedia for years and their service has plummeted. I recently booked a trip and it never actually reserved the seats. When I called to find out why, they told me it was their mistake and they would fix it. Their “Fix” was to charge me for first class tickets so they could be refundable. They charged me $15,000 for the tickets and promised a refund in 1-2 billing cycles. That was 70 days ago. No refund. When I called customer service they transfer my call and hang up on me. I’m out $15,000. I’ll never use their services again.

The online chat is a scam. They deceive you, ask for you to wait for their response then quickly say you have not replied and close the chat and case. They then send you an email and do not respond ever to you via email. It is a vicious circle of no assistance and getting nowhere. We wasted 4 hours of our holiday and spoke with 8 staff member of which all didn't assist us.

If I could give a zero, I would. I wish I had read the reviews before I booked through this awful company, please AVOID!!! I have spent over 4 hours on the phone, placed on hold, and left by the supervisor and got nowhere. I booked my flight and hotel through Expedia, received only confirmation for my return flight, no confirmation from Expedia for the hotel or outbound flight, although my card has been debited, and no one can find my itinerary or reservation! I am going round and round in circles, I have sent emails and still gave gotten nowhere. Please DO NOT book through these people. Find a reputable company!

I am sure many are going to miss this, but if you are new. I was a customer with Expedia for a while. Anyway, I was renting a car and their website messed up, I refreshed, it reset my dates. Did not notice until next day (within 24 hours). I had foolishly paid in advance... I have never had to deal with their customer service before, so did not know of the scams that others have run into. Anyway, they made it clear that they would not be giving me a refund after I had gone through their whole process and even been promised one. I could probably sue, but I am accepting that my $240 loss vs their loss of my business, and if anyone reads reviews or AI scans this, they know that. You can use them; just never, ever do the prepayment... it doesn't save much and will never be worth it for you. And good luck to others.

I had an extremely frustrating experience with Expedia, and I will never use their service again. Their customer service is absolutely terrible. When an issue came up with my booking, I expected them to advocate for me as their customer—but instead, they immediately sided with the hotel without even making a genuine effort to understand my situation.

I booked a rental car through Route cars on Expedia. The company sent me an email stating that local people with Colorado driver's licenses are not permitted to rent cars. They only told me after I booked. They new my address via my credit card address! They charged me 100% for a car they refused to rent to me! No where did it say you cannot be from Colorado! Expedia let them scam me. I am so disappointed, I thought they only would deal with reputable companies, not scam artists. I won't be using them again.

DO NOT BOOK THROUGH EXPEDIA! I would give zero stars if I could. Booked a hotel through them. When contacting the hotel, we were told there was no reservation made and we needed to contact Expedia. When trying to contact Expedia, multiple calls and chat were ended for no reason. Expedia continued to say that it was confirmed on their side. Due to it being a non-refundable booking, they would not refund us, even though we had no reservation made from the hotel side. Absolutely terrible customer service and is a fraud!

Do NOT use this company. I booked a flight on March 14 and paid extra for insurance so I could make changes or cancel if needed. When I contacted customer service to change my return date, the representative was very rude and rushed me, saying I only had two minutes to review the information. He then told me the insurance only works within 15 days of purchase. This was never clearly stated on the website. They make it seem like you’re fully covered, but that’s not true. This feels very misleading and untrustworthy. Please be careful before booking or purchasing their insurance, or flights.

Best Western in Monticello, NY was horrible, dirty and people are actually living there. It was false advertisement. Best western has promised to give me back $384.00, Expedia you should refund me back the reminding balance of $236.30 for a unsafe environment. Confirmation # **, last 4 digits on visa card ending in **.

Expedia remains a trusted choice for travel due to its extensive bundling and transparent pricing. While its rewards program and diverse inventory are convenient, its inconsistent customer support and filtered search results can be frustrating.

I made a mistake of just booking through them instead of directly with the airlines like I usually do. When the airline made a schedule change and emailed about the change, I tried to call WestJet first as the email stated to do, as I would miss that flight they rescheduled me for. They told me due to it being booked through Expedia I would need to speak with them.

Expedia is TERRIBLE!!!! DO NOT BOOK WITH EXPEDIA!!! We booked a hotel and round trip flight with Expedia to Las Vegas. I was able to call the hotel direct and get a MUCH better rate than Expedia offered. As a result, I canceled the hotel with Expedia within the time frame to not receive a cancellation fee. I felt that I it was taking WAY too long to get refunded the nearly $500 that Expedia owed me. Good luck trying to find an actual phone number or speak to anyone that even remotely speaks English!! I demanded to know when my refund was processed by Expedia and when my bank actually received the refund to process.

I booked with ability for a full refund if I cancelled before 28 April. Well, I cancelled 2 weeks ago. I've now been told to deal with VRBO, another party, and Expedia have washed their hands of this. VRBO are just about as bad except they at least answer a phone. Expedia have no means of contact, you're just left hanging. The Expedia Help Centre doesn't really exist. I've tried clicking the link many times for many days and it keeps sending me a broken Virtual Agent. AVOID.

I had to cancel several flights last Friday, one of which was with Expedia. I called to cancel the flight and had the refund within 24 hours. It was super easy! I would use them again without any second thought.

Expedia promoted a motel/Inn on their website that I booked having confidence in the presentation. As it turns out the pictures contained in the advertisement didn't look anything like I found when I got to the location. The "Inn" was rundown, in need of maintenance, and the rooms were the smallest I have ever seen and smelled musty. I didn't stay, I never even formally check in. The staff told me they were keeping my money because I didn't cancel 24 hrs in advance. I called Expedia for help and all I got was the rep called the hotel and told me they said no refund and he would have to wait to talk to the manager. Expedia takes no responsibility for the falsity in advertisement and isn't motivated to assist me beyond a phone call. I even bought the insurance which is apparently also a waste of money. Don't use Expedia. There are many options out there that actually stand behind the customers.

Ok... I booked a van thru Expedia for Thrifty rent a car waterloo ontario on weber street. The booking was smooth online... about 1 hour late Thrifty called and said they had no van available... I tried to cancel with them. They directed me to customer service of expedia.... Start of my nightmare. I contacted expedia. They cancelled my insurance for my vehicle. BUT said they couldn't refund my rental charge as per their policy.. I did ask there's a policy where you charge someone and no service is provided?

I rented a car through Expedia from Autovia in Rome airport. The car company refused to rent me a car as they stated I needed an International driver's license! Nowhere in the email confirm the booking is that stated and the link that they provided to define the valid driver's license is blank. See attached images. Expedia refused to refund me the amount as they said - it was their “policy”. Customer service is rude - avoid them like the plague. I am deleting my Expedia account and so should you!

Please do not consider doing any kind of business with Expedia! I lost over $900 that they charged when trying to purchase an airline ticket, but the purchase ultimately failed. I have been trying for a week now to get a refund.... not sure I ever will.

Had to rebook a flight. When my son arrived at the airport, the gate agent said they could see his reservation but were unable to issue his ticket. In the past 36 hours we have spent over 7 hours on hold before they finally admitted it was their error. They first tried to blame Jet Blue so we called them and they said Expedia never released the funds. So back on hold for hours with Expedia. Absolutely TERRIBLE customer service. Never trust Expedia! Took almost two full days to get a refund started. Now we wait and see if it actually arrives. Now my step son won’t be able to visit for several more months and he hasn’t seen his father in eight years.

Do not use. I booked a car via Expedia after my flight was diverted. When I arrived with my children and luggage to pick up the car, Hertz said no cars available and they wouldn't help me get another car or honor the rate at another Hertz location. They informed me they have no partnership with Expedia and only honor reservations when extra cars. So I spent $40 in taxis to and from the location and wasted hours of time as had to get home and eventually booked a flight instead. I lost hundreds of dollars and just was requesting $40 in the failed Hertz rental. Expedia refused to acknowledge fault or provide compensation/credit for the $40. Do not book with Expedia. Per multiple reviews, they do not have real agreements with providers and you are not guaranteed even after confirmation and payment!