Expedia Reviews

As a valuable customer off many year...I felt they are not taking care of their customers.

This is the worst place to book anything. Never book any type of booking. I booked a flight, but it gave me sudden hidden charges, and when I complained, they promised the return, and now they denied it. I called multiple times they kept me on hold for hours. It was very disappointing.

Expedia sold me a rental car to a company that did not exist (NU car rentals at LAX) and insurance for the vehicle. While they were able to get my car re tap refunded, they have refused to refund the insurance - even though I was not able to get a car!

VRBO & Expedia, same company. Booked a reservation with Expedia and was told it was Vrbo who managed the reservation but Vrbo customer portal could not locate my reservation, did not have a booked reservation. The cancellation terms on the Expedia website were not the same as the ones on the Vrbo confirmation and were not received until AFTER reservation was booked.

Booked tickets international back in March 2026 with Expedia Passport on June 22. I got an email saying airlines canceled my flight, so I called Expedia. They said airlines canceled my flight, call the airline, they Expedia cancel my flight starting using the chat to speak to somebody else because they refuse to send me to a supervisor and now they say I canceled my flight through the app and I asked them to show proof because I’m taking the airlines to Better Business Bureau and they can’t show me proof. So he sent me an email saying, "You canceled your flight" when I ask for proof, when I have all the emails in my flight got canceled, so now if I wanna book the same flight, cost me almost 3 times more and they taking no responsibility. Never again.

Avoid booking through Expedia. I would give Zero star or negative star! We paid a premium rate of $535/night for a 5-night stay at Lake Louise Inn because Expedia explicitly advertised "Breakfast Included." When we arrived, the hotel stated breakfast was not included. I spent over 2.5 hours on the phone with Expedia customer service while on vacation. They refused to fix their mistake, honor the advertised rate, or provide an adjustment. For our family of four, breakfast at the hotel costs $40/person daily with taxes and service fees. Expedia’s false advertising forced us to pay an unexpected $800 out of pocket. To resolve this $800 deficit, Expedia insultingly offered a $25 future credit, which I rejected. Expedia advertises amenities they do not deliver and leaves travelers stranded. Do not trust them—book directly with the hotel instead. Do not Trust Expedia.

This is so strange. They gave me a ticket for which I cancelled and they supposed to refund me through Air Canada but they never did. I called and followed up many times but no result.

Expedia says over and over that the price you see is the total price you will pay. This is a lie. I booked a room at the Ocean Plaza in Myrtle Beach, and when I got there, they tried to charge me an additional $16.67 per night "resort fee," which Expedia says explicitly is included in the price of the room. I complained about this to Expedia, but they have done nothing to make the Ocean Plaza conform.

This was one of many worsts experiences I've ever had. I tried to explain my situation with one of the hotels I booked with them, and instead of getting the help, they went against me, and decided to keep my mi money. I decided to delete this apps and go with Travelocity next time and forever,

Expedia completely failed us and turned what should have been a family vacation into a stressful and expensive nightmare. When we arrived at the hotel, we immediately felt unsafe and uncomfortable with the conditions of the property. Rather than taking a chance, I contacted Expedia right away to explain the situation and ask for assistance. The Expedia representative instructed me to leave the property immediately while they processed my cancellation and refund request. Trusting Expedia's guidance, I left the hotel and booked another hotel for the remainder of our 3-day vacation. This resulted in additional unexpected expenses, but I followed Expedia's instructions because I believed they were resolving the issue. I even provided proof that I secured alternate accommodations and did not remain at the original property.

I had a terrible experience booking a rental car in Aruba through Expedia with Thrifty, and I would absolutely not recommend it. Before traveling, I booked and prepaid for a specific car size through Expedia, including a $98 protection plan purchased in the U.S. However, when we arrived in Aruba, everything went wrong. First, Thrifty told us they did not have the car size we had reserved, so they switched us to a different vehicle. On top of that, they charged us even more money for the replacement car.

Reaching their customer support team was simple after I dialed the direct line, and the agent was incredibly polite and professional in resolving my issue promptly.

We booked a room with Expedia. We were not able to get into a room even though we checked in at 4:00 p.m. We were not able to get into a room till 8:47 p.m. because none of the rooms were clean; we were one of 13 people still waiting. The room had mold; the sheets were dirty, wallpaper was peeling from the walls, and the bathroom was nasty. I called Expedia about getting a refund or some type of refund, and all they offered was $25 on a $200 room.

I booked a hotel stay through Expedia last night at about 8:43. Did not see on there anywhere where it said that the hotel did not have anyone at the desk. They were closed at 7 o'clock apparently so I couldn't get in the doors for locked no one there and I called Expedia this morning they refused to give me a refund because the hotel won't give me a refund. I'm never using Expedia again Or Birch Suites hotel in Warren Michigan on Civic Center Boulevard.

I had booked a trip to the Bahamas Thru Expedia. The websites states Fully refundable. I called fifteen minutes after I booked trip to update dates. They stated the airfare was which they refunded but they had to contact hotel. They claim they tried for four days but could never get a mgr. to speak to. I have disputed with American Express yet Expedia has some small print buried in their disclosures that the hotel was no refundable. False Advertising and misrepresentation.

I would give them a score of zero if possible. I made a reservation for a hotel near the airport in Philadelphia. However, the hotel was “under construction”. Workers were smoking marijuana. I provided pictures, problems, and safety issues. I had already paid the deposit and was willing to eat that.

Do not use Expedia for anything. Trying to adjust your reservation or simply getting information about their cancellation policy is impossible. My wife and I tried to work with them through their customer service number and found it impossible to get anywhere. They hung up on me three times. I stayed persistent and kept calling back. Finally, they cancelled the reservation when all I was trying to do was find out what their cancellation policy was. That cost us over $900! And since it was cancelled, I had to pay for three rescheduled nights. I talked with the resort, and there is nothing they can do.

Expedia made it impossible to cancel my rental car reservation. Tried to clock on email to cancel, not allowed. Went to website, unable to cancel because I have no account. Tried to use chat, cannot because I have no account. Phoned customer service and the agent picks up the phone but refuses to say anything and does not hang up. Tried again, same thing. Absolutely zero customer service. Book with literally anyone else -- it will be a better experience. NOT RECOMMENDED.

I booked 2 rooms online with Expedia but never received confirmation. I checked my credit card, and the charge had been applied. I tried to locate my reservations on my Expedia account, but nothing appeared, and a further search required the itinerary number. I contacted Expedia and was told I had no reservations so, of course, there was no itinerary number. I then made reservations through Booking.com and immediately received confirmation. I also filed a dispute with my credit card company. Expedia is claiming that I cancelled the reservations, so I am not due a refund. My account further shows that my last reservation with them was in 2022, and my last cancelled reservation with them was in 2023. I am in the process of filing disputes through other agencies.

I would give a 0 but that doesn’t seem to be an option. I have been using Expedia for many years for business travel and family vacation travel. They always had the best packages and amazing customer service. I don’t know what happened but I feel that there has been a shift and I have been very disappointed with the customer service. They keep you on the phone and don’t really tell you much and refuse to help with travel issues. I had two separate calls to try to resolve an unfair $100 charge for a service I did not even receive. I was told two different stories from both calls. I let them know that I will never book with Expedia again due to unfair business practices. It’s just too bad that it has come to this once great company!

I booked a minivan through Expedia with Enterprise on February 16, 2026, for pickup on May 22, 2026, at 6:00 p.m. The reservation cost was $500.79. At approximately 1:30 p.m. on the day of pickup, I called the Enterprise location to see if the vehicle was available early. I was told it was not ready and to arrive at my originally scheduled pickup time.

Twice now I got screwed by Expedia. Read ALL the small print before booking. I rented a car and it did not say anything about no changes or cancelations. Only got that info in the email I got right after booking, which I did not bother to read. I had 24 hours to cancel. I needed to change the reservation, but would not let me do that either. My bad, but I feel I was duped.

I booked a flight from Montreal-Calgary-Montreal with a Standard fare for both legs that included the carry on bag both ways with Porter Airlines. I had the confirmation email clearly indicating the fares and that the carry on bag was included both ways (and the itinerary on the Expedia for TD confirmed the same thing). No issues on the Montreal-Calgary leg, but coming back to Montreal I was Porter indicated that my fare was Basic, not Standard, and for that reason the carry on bag was not included. I had to go to the counter at the airport and pay CAD 80 for a carry on bag that I had already paid for.

I booked a 3-day solo trip to Miami with Expedia. It was the worst idea I've ever had. On the day of departure, my flight with Frontier Airlines was delayed by almost an hour. I therefore missed my connecting flight. They then put me on another flight the next day because there were no more flights to Miami that day. I didn't arrive at the hotel until 2:30 pm the following day. Despite my numerous calls to the hotel to explain the situation, and despite their reassurances that I would have my room, my reservation had been canceled upon my return. They offered to let me make another reservation and request a refund for the old one. I had no choice, which I did. But today, Expedia, through their travel insurance, is refusing to reimburse me for my hotel, claiming that the reason I didn't show up for check-in isn't valid for a refund. What should I do?

Impossible to cancel a reservation for a car in the Dominican Republic and even worse to cancel car insurance, paid for, online. No customer service number to be found.

I contacted Expedia before changing my flight because I wanted accurate pricing information. The representative told me that changing to a Monday morning flight would be free and instructed me to complete the change through Alaska Airlines. After following that advice, I learned the change actually cost about $200 per person. While I understand airline prices can change, I was disappointed that Expedia would not take responsibility for the inaccurate information provided by their representative or offer any goodwill compensation. Customer service resolution was disappointing.

I usually like Expedia. It is easy to use and easy to find what I need, for the most part. I made my reservation in a hotel just 20 miles from my home as I was going to have a medical procedure and I needed to be close to the hospital because I had to be there early and I, nor my partner, can drive in the dark. However, the procedure was cancelled and I no longer need to stay. Since I am not allowed to cancel and get a refund, I need to spend unnecessary money staying in a hotel very close to my home. I will no longer use Expedia. It was only slightly cheaper than Booking.com. I have recently used them. And I was able to cancel another trip due to financial hardship.

My review is long but I hope those thinking about using Expedia will take the time to read. I was working with a resort for reservations. When calling the resort back I somehow got Expedia. They don't identify when answering the phone, only state reservations. I asked for 'Sue', the resort representative I was working with. Expedia rep paused and said she was on another line. I have to admit there were red flags but per Expedia rep's persistence I made reservation costing $5,000. Received confirmation without any reference to Expedia.

Made a hotel reservation through Expedia. Son informs me that he gave me the wrong date for travel. Within 5 hours of making the reservation I cancel - or at least I thought I had. This was late April, 2026. Expedia will not return the $800 they snatched from my bank account. (They called me and flat-out told me so.) I will never use this company again and will tell everyone I know (and many people I don't know) about my experience.

I rarely leave negative reviews, but this experience deserves to be shared. We booked a Hertz rental car through Expedia well in advance (Confirmation #**) and expected the vehicle to be available without issues. Instead, the pickup process turned into a frustrating ordeal that negatively impacted our travel plans. The most disappointing part was the customer service. Rather than receiving assistance and clear communication, we were met with confusion and very little effort to resolve the situation. When a cancellation was discussed, one of our travelers was informed about a $50 per day “no-show” fee, which seemed completely unfair given the circumstances.