Expedia Reviews

Was never told when I made a reservation it’s was not refundable!!! My house got flooded. Spoke to a manager to explain my situation and offer to pay a cancellation fee or move to another date and was told, "There is nothing we can do to you." This is a scam!! Will never never contact them again. 👎

I tried to book a hotel for two nights through Expedia, They did Not! Tell me it was a Smoking room! Also they added a rental Car!! I did not need a rental car!!! The hotel was a 45 minute drive away, from me, so I called to confirm that everything was right from Expedia, The hotel informed me that it's a smoking room! I absolutely did not want a smoking room! And I have my son with me 5 yrs old! I tried to call the rental car company to tell them, That I did not schedule a rental car, with Expedia, And, The rental Car Company was closed! So Expedia so far that I saw got $15 out of my account for nothing! because I never used anything through them! Now I have to cancel my card so they don't try taking $300 out of my account!!!! SMH!! Deal with Someone else not Expedia!

Lousy customer service. I booked Asiana Airlines. Later, they emailed me that the return flight was changed and that day was not the day I wanted. Calling them every day and they kept saying that they were trying to contact Asiana for the day I previously booked. I can even ask them for any day after that day is fine with me. And after I leave Seattle, I finally have to book another airline for certain day to go back to Seattle. Since then, I promised myself that if I have to buy ticket from Asiana or Eva Air, I would go directly to their website or drive down to their local office. This way, I would be treated more fairly and faster service. Please remember, if you could order directly from the airline you want, just go them, you may get even better rates.

⭐☆☆☆☆ Extremely disappointing experience. I accidentally booked the wrong date and never used the room. When I arrived at the hotel on the correct day, I had to pay for a completely new reservation because the original one had already passed. I contacted Expedia immediately and was told over the phone that I would receive a refund. After waiting for them to contact the hotel, I was informed that no refund would be issued because the reservation was non-refundable.

I will never use Expedia again. My flight was canceled due to bad weather, and I tried to get help from them with rebooking or a refund. However, they lied and told me the resort didn’t want to make any changes. Still, before I called them I had already contacted the resort and the resort told me I have to make Expedia because I made my reservation through them. I contacted experdia, they left on the for a good amount of acting like they trying to help and come back on the line and told me that they are sorry that the resort don’t want to change or refund the money and lost all the money.

Previous review has been removed for some reason. This business makes it extremely difficult to make any changes or cancellations of bookings. As a third party booking agent, any changes need to occur through Expedia rather than the hotel, airline, rental agency, etc. Customer service lines are automated and take you in circles. Very disappointed that my complaint could not be handled with a phone call.

Expedia tried to steal my refund money $3512.96 by not contacting me and sending any email to me. Their corporate office lied to me saying they tried to reach me, never said how. Whenever I called the customer service personnel would keep on transferring from one person to other. The corporate office send me a letter saying they owe me above amount and is waiting for my credit card info. This is 11 pm and I have been waiting 45 minutes on the phone! I must have spent about 50 hours in the past 6 months trying to resolve this issue but they are playing this cat and mouse game!!

The hotel was overbooked so we just drove home. I called Expedia and informed them as soon as we got in the car. I thought it would be easy getting a refund, but Expedia just has international call centers. A few days later they rejected the refund and I had to call them multiple times to clear it up. Horrible customer service!

I lost over $5,600 because my reservation was booked through Expedia. The airline and hotel both said they couldn't modify my reservation because it was an Expedia package. Expedia told me they couldn't reach the hotel by phone, but immediately after our chat ended I called the hotel myself and they answered. That made me question whether Expedia actually attempted to contact them. I lost all flexibility and won't use Expedia again.

I am sitting at DIA trying to take care of both a car rental and a hotel reservation all made through Expedia. My plane will not arrive until 8 hours after scheduled arrival. I have been unable to cancel or alter the reservations. The Expedia "customer service" people have been 0 help and wasted 1 1/2 hours of my time. The hotel is 3 hours from the airport, putting me in at 3 am. The hotel won't cancel my reservation and the person from Expedia, whose English is not clear, can't help. I will NEVER use Expedia again.

Every time I use Expedia Something goes wrong. Then, what makes things worse is that the customer service will pretty say whatever you want to hear. Including saying your refund is locked in and coming but it never comes. Whatever you do, do not buy the "TravelGuard" insurance to "Protect your trip". It does nothing and Travelguard will have you call Expedia who then says to call TravelGuard. OVER AND OVER! Travelguard only provides cancelation protection. Our policy had NO medical or other coverages you can get for 1/3rd the price with Alliance and other more reputable companies. DON'T USE EXPEDIA!

I booked my trip through them. Unfortunately I got Spirit Airlines tickets. As we all know Spirit airlines was not in operation anymore. I asked them for my credit, they make lame excuses, ask your bank for credit. I did that too but useless. I called them twice within a row of 15 days. They promised me we will credit you but they didn't keep their promises. They are fraud. Don't waste your time & money.

Our flight from JFK to Aruba was cancelled due to inclement weather that was expected on 7/21 and 7/22. Expedia changed our outbound flight, pushing it out by 3 days but did not modify our hotel accommodation. This would have cut my family’s vacation nearly in half. Over a period of two and a half days, I spent a minimum of 10 hours on the phone with various agents trying to resolve this and get my family’s vacation back on track. The outcome: Expedia changed our flights but weren’t able to get us seats together on either departing or arrival flights, downgraded our accommodations, and charged me an additional $2500.00. I chose not to disappoint my family since we planned this trip several months ago. Now, the latest email confirmation does not agree with previous emails. This experience has taken any joy out of this vacation.

I like the fact that I can find everything under one app, but here's my issue: on a desktop at work, I can search a hotel on Expedia and get one price (cheaper) than if I log into my Expedia app and search the same exact info and get a more expensive price. To me it does not pay to be a member or book through the app.

This is the absolute worst customer service and website! Do NOT use it EVER! They allow you to choose your airline and tickets and then do not disclose that other airlines can operate and have control of your flight. I booked through American Airlines and then couldn’t make changes to my flight because they sold it to British airways (which is the most horrible airline to ever operate) and I had to follow British airline policy not Expedia. They do nothing to help and they basically tell you they don’t care. AVOID this website at all costs.

Will NEVER use Expedia again! They charged me $450 for a car rental and the rental company refused to let my husband use the car I reserved through Expedia. I called Expedia and they told me that they would request a refund and my husband could go ahead and set up a new rental with the car company. Two days later, Expedia sent an email claiming that the rental car company didn’t acknowledge their request for a refund me and the case was closed. Our family travels frequently and we will never use this company or the companies they own again! Buyer beware!!!

I am extremely disappointed with Expedia’s customer service. After our flight was canceled, Delta told us they couldn’t help because we booked through Expedia. I called Expedia expecting them to assist us, but after more than 20 minutes on the phone, they simply repeated exactly what Delta had already said—that the cancellation was weather-related and we were responsible for all additional expenses.

I booked a round trip flight from Miami to San Andres Colombia for my wife's birthday from June 23-29 With Avianca Airlines Itinerary # ** and Confirmation # **. I called Expedia at the beginning of June and spoke with Nancy, whom we told my wife needed to take an earlier flight to Colombia to accompany her friend to her Chemotherapy treatments and take a flight to San Andres from there but wanted to make sure that her return flight to Miami from San Andres wouldn't be canceled. Nancy stated, "Don't worry, since you called us directly to cancel your June 23 flight to San Andres, your return flight won't be canceled. If you had just not shown for the flight without having called us, then it would get canceled."

What they don't tell you in the booking agreement is if you use the "buy now pay later" option your card will still have a hold placed. This information is buried in the general Expedia terms of use. Just poor business practices.

I have knee injury and could not walk while I was in Bangkok. I called Japan Airlines (both in Bangkok and Tokyo) and there is a rule "no fit to fly". In other word, I should not pay extra $250 fee to reschedule the flight which was paid to Expedia. When I got back to the US, I called Expedia who told me the money went to Japan Airlines, I then called Japan Airlines again was told, with no fit to fly, there should no be extra fee to be paid to Expedia to reschedule the flight. I then called back to Expedia and was told, the case will be investigated with Japan Airlines. I have never heard back from Expedia again. I called Expedia today and was told, the case was closed and told me, $250 was paid to Japan Airlines.

Earlier this month I planned I'm taking a trip through Covington Georgia for a family reunion for my sister's husband. I booked my hotel reservation online. I know I didn't know what the time I was looking it through Expedia I thought I was going directly to the hotel. Later on my sister was saying that she didn't plan on attending so I tried to cancel my reservation. I called the hotel and cancel the reservation supposedly only to find out later on and they went back and revoked it. I've been trying to call the hotel and cancel the reservation again to get a refund. When I booked the hotel I bought the plan for a refund protection thinking that it was something where I would get my money back. If I didn't attend if I didn't go to the event. I was being told that at the time that I booked my room it was deemed non-refundable.

Unprofessional, inconsiderate, liars. No communication with other parties. Said one thing did another. I can go on and on. I will NEVER use Expedia again. Got charged and never checked in. Canceled and they said I didn’t. Still asked how was my check-in.

I made a reservation for a 3 day stay at a hotel through Expedia, and paid for it right away, BIG MISTAKE. Apparently Expedia then sends a virtual card to the hotel for them to process the payment on. But the amount the hotel charged was $250.00 less than what Expedia said it would be. Expedia told me that is their negotiated discount, and not an amount I get back. What a Scam. DO NOT PAY Expedia, wait to pay at the hotel after your stay. I learned this the hard way unfortunately.

As a valuable customer off many year...I felt they are not taking care of their customers.

This is the worst place to book anything. Never book any type of booking. I booked a flight, but it gave me sudden hidden charges, and when I complained, they promised the return, and now they denied it. I called multiple times they kept me on hold for hours. It was very disappointing.

Expedia sold me a rental car to a company that did not exist (NU car rentals at LAX) and insurance for the vehicle. While they were able to get my car re tap refunded, they have refused to refund the insurance - even though I was not able to get a car!

VRBO & Expedia, same company. Booked a reservation with Expedia and was told it was Vrbo who managed the reservation but Vrbo customer portal could not locate my reservation, did not have a booked reservation. The cancellation terms on the Expedia website were not the same as the ones on the Vrbo confirmation and were not received until AFTER reservation was booked.

Booked tickets international back in March 2026 with Expedia Passport on June 22. I got an email saying airlines canceled my flight, so I called Expedia. They said airlines canceled my flight, call the airline, they Expedia cancel my flight starting using the chat to speak to somebody else because they refuse to send me to a supervisor and now they say I canceled my flight through the app and I asked them to show proof because I’m taking the airlines to Better Business Bureau and they can’t show me proof. So he sent me an email saying, "You canceled your flight" when I ask for proof, when I have all the emails in my flight got canceled, so now if I wanna book the same flight, cost me almost 3 times more and they taking no responsibility. Never again.

Avoid booking through Expedia. I would give Zero star or negative star! We paid a premium rate of $535/night for a 5-night stay at Lake Louise Inn because Expedia explicitly advertised "Breakfast Included." When we arrived, the hotel stated breakfast was not included. I spent over 2.5 hours on the phone with Expedia customer service while on vacation. They refused to fix their mistake, honor the advertised rate, or provide an adjustment. For our family of four, breakfast at the hotel costs $40/person daily with taxes and service fees. Expedia’s false advertising forced us to pay an unexpected $800 out of pocket. To resolve this $800 deficit, Expedia insultingly offered a $25 future credit, which I rejected. Expedia advertises amenities they do not deliver and leaves travelers stranded. Do not trust them—book directly with the hotel instead. Do not Trust Expedia.

This is so strange. They gave me a ticket for which I cancelled and they supposed to refund me through Air Canada but they never did. I called and followed up many times but no result.

Expedia says over and over that the price you see is the total price you will pay. This is a lie. I booked a room at the Ocean Plaza in Myrtle Beach, and when I got there, they tried to charge me an additional $16.67 per night "resort fee," which Expedia says explicitly is included in the price of the room. I complained about this to Expedia, but they have done nothing to make the Ocean Plaza conform.

This was one of many worsts experiences I've ever had. I tried to explain my situation with one of the hotels I booked with them, and instead of getting the help, they went against me, and decided to keep my mi money. I decided to delete this apps and go with Travelocity next time and forever,

Expedia completely failed us and turned what should have been a family vacation into a stressful and expensive nightmare. When we arrived at the hotel, we immediately felt unsafe and uncomfortable with the conditions of the property. Rather than taking a chance, I contacted Expedia right away to explain the situation and ask for assistance. The Expedia representative instructed me to leave the property immediately while they processed my cancellation and refund request. Trusting Expedia's guidance, I left the hotel and booked another hotel for the remainder of our 3-day vacation. This resulted in additional unexpected expenses, but I followed Expedia's instructions because I believed they were resolving the issue. I even provided proof that I secured alternate accommodations and did not remain at the original property.

I had a terrible experience booking a rental car in Aruba through Expedia with Thrifty, and I would absolutely not recommend it. Before traveling, I booked and prepaid for a specific car size through Expedia, including a $98 protection plan purchased in the U.S. However, when we arrived in Aruba, everything went wrong. First, Thrifty told us they did not have the car size we had reserved, so they switched us to a different vehicle. On top of that, they charged us even more money for the replacement car.

We booked a room with Expedia. We were not able to get into a room even though we checked in at 4:00 p.m. We were not able to get into a room till 8:47 p.m. because none of the rooms were clean; we were one of 13 people still waiting. The room had mold; the sheets were dirty, wallpaper was peeling from the walls, and the bathroom was nasty. I called Expedia about getting a refund or some type of refund, and all they offered was $25 on a $200 room.

I booked a hotel stay through Expedia last night at about 8:43. Did not see on there anywhere where it said that the hotel did not have anyone at the desk. They were closed at 7 o'clock apparently so I couldn't get in the doors for locked no one there and I called Expedia this morning they refused to give me a refund because the hotel won't give me a refund. I'm never using Expedia again Or Birch Suites hotel in Warren Michigan on Civic Center Boulevard.

I had booked a trip to the Bahamas Thru Expedia. The websites states Fully refundable. I called fifteen minutes after I booked trip to update dates. They stated the airfare was which they refunded but they had to contact hotel. They claim they tried for four days but could never get a mgr. to speak to. I have disputed with American Express yet Expedia has some small print buried in their disclosures that the hotel was no refundable. False Advertising and misrepresentation.

I would give them a score of zero if possible. I made a reservation for a hotel near the airport in Philadelphia. However, the hotel was “under construction”. Workers were smoking marijuana. I provided pictures, problems, and safety issues. I had already paid the deposit and was willing to eat that.

Do not use Expedia for anything. Trying to adjust your reservation or simply getting information about their cancellation policy is impossible. My wife and I tried to work with them through their customer service number and found it impossible to get anywhere. They hung up on me three times. I stayed persistent and kept calling back. Finally, they cancelled the reservation when all I was trying to do was find out what their cancellation policy was. That cost us over $900! And since it was cancelled, I had to pay for three rescheduled nights. I talked with the resort, and there is nothing they can do.

Expedia made it impossible to cancel my rental car reservation. Tried to clock on email to cancel, not allowed. Went to website, unable to cancel because I have no account. Tried to use chat, cannot because I have no account. Phoned customer service and the agent picks up the phone but refuses to say anything and does not hang up. Tried again, same thing. Absolutely zero customer service. Book with literally anyone else -- it will be a better experience. NOT RECOMMENDED.