Expedia Reviews

Scammers! I booked three business class flights from Australia to London at a cost of AU$33,000 which they cancelled within 1 hour. 7 Days later I am still having to call them to chase my refund which I need to book another trip. I've lost count of the number of times they have "conveniently" been cut off. An opaque and nebulous organisation that doesn't seem to care. Incidentally, the flight that they say was "cancelled" is still being advertised a week later.

I booked a family stay through Expedia for 2 adults and 2 children under a rate presented as including dinner. When we attended dinner at the hotel, I was unexpectedly informed that dinner was only included for the two adults and that I had to pay an additional AED 150 for my children. This was embarrassing and frustrating, as I booked the room for my family and did not understand from the booking presentation that the children would be excluded from the meal inclusion. After the stay, I contacted Expedia and explained the issue in detail. Expedia later advised that the dinner-included rate applied only to two adults and refused my request to refund the additional AED 150 charge.

We had book our trip for Puerto Rico through Expedia. The reservation wasn’t the problem. The problem was that our flight was delayed due to weather conditions. When we finally arrived to Atlanta for our connecting flight, it left 30 minutes prior. There were no more flights to Puerto Rico that day. We were forced to stay the night in Atlanta and leave the following morning. We were allowed to select a hotel, La Quinta Inn South in Atlanta was trash. It was unkept and disgusting. We were originally given a room and it was still occupied. We were given a different room and it was filthy and rundown. We had our own blankets and we used those. Luckily our flight was at 830 on Tuesday morning. If it was any earlier, we would have missed it because the bus shuttle didn’t arrive until 620 am.

We booked a hotel in Flagstaff through Expedia, which required us to provide our full credit card details upfront. Unfortunately, the hotel did not meet our expectations upon arrival. The room was unclean, and the bed looked as if it had already been used, with the sheets merely having been pulled straight. We complained about the condition, and after some back and forth, were assured a cancellation. At the front desk, they claimed our credit card had not been charged. However, a quick look at my banking app showed that the amount had already been deducted. When asked, both the hotel and Expedia customer service denied having processed the charge. The responsibility for taking the money is simply being passed back and forth.

Expedia is a scam. Expedia will change your hotel booking dates to 2-3 weeks in advance on the sly during the booking process, then "oops, we just get to keep the entire booking amount for the entire booking stay, no refunds or customer service". What a load of crap. Had to book direct with the hotel in the hotel parking lot for a place to stay. Classic con, ripping off vulnerable travelers. No customer service, just an AI answering botE, or just people trying to sell you stuff.

Absolutely terrible experience booking a rental car through Expedia. I prepaid for a vehicle reservation expecting the price and vehicle category advertised to be honored. Instead, when I arrived at the rental counter, I was hit with crazy additional charges. In addition was told the car available was older and different from what I reserved. When I refused to accept the unexpected charges and downgrade, the staff essentially encouraged me to walk away, knowing I would have difficulty getting a refund. Expedia then hid behind the rental provider instead of taking responsibility for a booking made through their platform.

I’ve booked a few flights and hotels through Expedia, and it’s been decent overall but not perfect. The prices are sometimes better than booking directly, and I like having everything organized in one place. The app is simple to use and makes trip planning easier. The downside is that when plans change, dealing with cancellations or support can get frustrating. I had one hotel booking issue that took multiple chats to fix, and communication between Expedia and the hotel wasn’t very clear. It’s convenient for searching and comparing options, but I wouldn’t rely on it for anything complicated.

I booked a flight on May 18 at 7:05 PM from LGA to BNA through the app. It showed my booking as confirmed and gave me a confirmation number. But when I arrived at the airport, Delta said they couldn’t find any reservation. I contacted customer service and was told the booking never went through, which was shocking because the app clearly showed it as confirmed. After that, I saw the booking get canceled. Because of this, I missed my trip to Nashville. I don’t understand how the app could show a confirmation if the booking wasn’t processed, why I only found out on the day of travel, and why my money wasn’t refunded earlier. This was very frustrating and disappointing.

DO NOT BOOK WITH EXPEDIA!! Even though I bought the insurance they would not refund me when trip had to be canceled because of a family member’s anxiety. They do not consider mental health a legitimate reason to cancel and be refunded.

Expedia/Swiss canceled my flight without my knowledge. I submitted a request for a name correction, and before I knew it, they had canceled my flight. I paid $4,800 for my original flight, and after THEY canceled it, they wanted me to rebook it at $7,200!!! Give me my money back!!! They have no sense of urgency and I've had to call everyday to get an update because no one is doing anything. My flight is 16 days away and if I don't make this trip, it is THEIR FAULT!!

I never completed my last reservation and was still billed when I contacted customer service about the issue before my check in date. I was told it was non-refundable. This is a technical support issue that was ignored by Expedia and I felt taken advantage of.

Wish there was a negative star rating! I am writing this review to warn other travelers—particularly single females traveling alone—about the severe discrepancy between Expedia’s online listings and reality, followed by their predatory refund practices. Based on the photos provided on Expedia, I booked a two-night stay at a property. Upon arrival, the exterior was poorly maintained with overgrown weeds, open windows, and outdated interiors visible from the street. Because safety and cleanliness are my top priorities, I asked to see the rooms before official check-in. Both the first-floor room and the supposedly "updated" second-floor room were entirely unacceptable, neglected, and looked nothing like the advertised photos.

Made a motel booking, they give me a con# number, but no booking for the room when me and my wife and child's got there. I called and they said they can't find my booking so I went down the road and got one on my own. But they took my 199.80 dollar`s from my bank account. Now they say they can`t find it with the number that was given to me. I have been calling for the last 13 days and still nothing but a run around is this how they get money from people and just keep it when the service was not giving to you. Just want my money back they took from my bank account.

I recently booked a trip to Scottsdale for a wedding through Expedia.ca. The flight and car rental came to around $1100, but things quickly went sideways at the rental counter. When I went to pick up the carat fox rental/eurocar phoenix airport, they pushed me to upgrade my insurance — fair enough, better coverage is always a good idea. What wasn’t fair was the price: nearly $100 per day, with zero transparency about the cost upfront. I only felt the full impact when I got home and saw the total.

I have used experience for years and years. I made one mistake by booking a hotel on the wrong date. Canceled it the same day, still could not get even some Expedia points. I will never use them again. Dan ** St. Charles, Mo

When I called cancel my flight they wanted refund only half of my ticket. Put its say cancel before 24 hr from your flight.

Was a happy customer for a while until now, had a book a flight ticket on the app which is swapped the destination airport at the checkout, might be an app glitch (never had it before), after conversation and explanation of the problem with the agents there was no help only to pay total amount to purchase a new tickets, no credit, no help to change it to a proper destination, unless you pay again full amount for your tickets.

I once considered Expedia to be one of the better companies amongst the booking platforms, but not anymore. Their customer service is terrible. Some services offered have hidden fees which are nowhere mentioned, and price inconsistencies. Complaints and refund requests are barely read, responses roll in quickly without solving issues, agents are not even adding up properly and essentially wasting your time by having to point it all out again. Agents repeat the same misleading information again and again until you give up because your time is worth more. Their customer service center seems to have been outsourced to India a while ago and calling over emailing does not solve problems either, you have a hard time understanding some agents. And no, I am not a racist, just a customer who wanted Expedia to acknowledge and refund fees not properly calculated. Will I book Expedia again? No, there are other booking engines.

Straight up scammers. I was told I would get 100% of my money back if I canceled within 24 hours. I attempted to cancel within the first five minutes and they charged me a $140 cancellation fee. They are scammers.

Cambridge Inn by Capitol O. Located in Cambridge, OHIO. Has gone out of business, yet Expedia still allows customers to book rooms there. Expedia has clearly failed to do its job verifying the status of the properties it lists. I highly recommend staying away from Expedia and using competitors like Booking.com, Hotels.com, Priceline, Kayak, or any other travel service you can find. Over the last 5 years, I’ve booked hundreds of hotel nights, along with dozens of flights and rental cars through Expedia. After all that loyalty, they now seem more interested in protecting a hotel that has gone out of business than taking responsibility for the situation or helping their customers.

I cancelled a domestic flight with an agent using chat. He agreed we were within the 24 hours to cancel the flight and then rebook, as we had to change dates. The agent did everything he could to try make me pay penalties and change fees instead of taking the free cancellation offer, resulting in a credit. After insisting on the cancel 4 times, he then accepted I wanted to cancel and issued an email saying I would get the credit. Well the flight credit never came. Try contact Expedia with an issue like this? No chance. No email to send complaints to. Just chat agents who all take 3-5 minutes then another 3-5 minutes then endless delays and avoidance. Where is my flight credit? Why does it come to this? Ridiculous barriers put in place and old school avoidance tricks employed at this company. I do not blame the staff. This is how management trains them.

Expedia is nothing but a scam artist. They published a Swiss international flight from Denver to France, canceled it and never gave me back my money.

This has been the most horrible experience I have ever had with an agency like this. I rented a "pay now" car through expedia.com for pick up- 5/1/26 through 5/4/26. Prepaid and bought insurance. The morning BEFORE my pickup time Dollar Rental call me and said they had NO cars to rent me. I was furious because I was ready to hit the road out of town for my event. I told Dollar Rental I prepaid for this car. Dollar Rental told me that my refund come back from Expedia.

This employees are very disrespectful, can't speak fluently and refusing to help. They lie about their names to avoid bad reputation.

My experience with Expedia has been extremely frustrating and disappointing. The property was clearly misrepresented, and even after obtaining confirmation from the hotel to support my claim, Expedia has refused to take responsibility. Their lack of response and accountability is unacceptable. I feel completely misled and ignored as a customer. I would strongly warn others to think twice before booking through Expedia.

I booked a roundtrip flight through Expedia (RDU to Istanbul) in February 2026. Expedia emailed me that my first return connection was canceled, and it showed as canceled on their portal. When I called to request a refund, they told me the airline considers it "unconfirmed" — not canceled — and refused to issue a refund. My only options were to wait until the day before departure to see if a flight materializes, or get nothing back. I am currently stranded in Istanbul with a return trip in just days and no guaranteed way home. Although I have an email from Expedia confirming that the first leg of my return trip was canceled—and it also appears as canceled in my customer portal—Expedia relied on the airline’s vague claim that the flight is “unconfirmed,” not canceled, to deny my refund. This is contradictory and unacceptable. Avoid booking through Expedia if you expect any protection when things go wrong. They will leave you stranded and hide behind technicalities.

Expedia took thousands from us to book 2 one way business class air tickets from Tokyo to Vancouver. They booked two airlines with a stopover in Korea. They booked the two flights with not enough time to make the connection. They tried to blame the airlines but they were booking agent who booked two different carriers. It was a nightmare for us to try to get home after paying business class to make things easier!!!! Never again will we book though Expedia.

Nothing but thieving dogs... Over priced dodgy stays... Don't trust this 3rd party seller.

Expedia is just trying to rob you of your money. They have false information on their page and will not give refunds, even when you buy insurance to get refunded if you have to cancel.

I purchased a trip to Boracay Philippines through Expedia and it started with 2nd check bag has to be paid for and I had to pay for my one and only checked bag. When arriving at the hotel I was denied a room. I figured since I purchased the trip protection plan that I’d be saved but I wasn’t. The agent I was speaking to couldn’t get the front desk of the hotel to answer and the lady there wouldn’t even listen to me. The agent told me to cancel my hotel reservation and that I’d get a refund and key cash credit of $25. I had no choice and was left to walk around until I found WiFi to reserve another hotel room. In the end they didn’t honor their protection plan and I received nothing from them. Expedia can ruin your vacation without even trying. I’ll never use it again because they left me out to dry.