Expedia Reviews

I am extremely disappointed with Expedia's customer service. They were unwilling to work with me on a $319 refund and would rather lose a loyal customer than provide reasonable assistance. Customer satisfaction clearly isn't a priority when a company chooses to keep a small amount of money instead of earning long-term trust and repeat business. There are plenty of other travel booking sites that value their customers more. I will be taking my business elsewhere and would not recommend Expedia based on my experience.

I booked a hotel on Expedia in advance. When I arrived, the hotel informed me they had given away my room and were full. It didn't matter that Expedia had already charged my credit card for the weekend. Clearly the hotel found someone willing to pay more on a crowded weekend and disregarded my reservation. The issue is Expedia refuses to refund their charge to my credit card even though the hotel gave away my room. Expedia is a 15 B$/yr company that is only concerned with boosting their stock price. If you want to be treated fairly, find another website to book travel with - there are many alternatives!!

Booked flights to London with Expedia, they were silently cancelled with no Email or SMS notification. Their online journey is designed to prevent you being able to get what you need to claim a refund. Writing this review while being on hold for over 30 minutes, after a 30 second conversation with the support desk. Do not use this company!

Avoid and use any other booking site. Lost a loyal platinum member today forever & ill be screaming this incident from mountain tops. Lost $1000+ & a week of business because I relied on Expedia. Missed my flight, my Airbnb, my bus and a rental car. Disputing and canceling, never again.

I've used Expedia before with good results. NOT the current case. I made reservations, printed my results, went to pull them up later and they were not to be found. The Itinerary number was not found and I couldn't get a person to talk to. AI was spectacularly not helpful and then started giving me an error message that didn't allow me to ask any further questions. I called my credit card company to ensure that I hadn't been charged for the trip before rebooking directly with the airlines and rental car company.

Expedia is horrible. I am deleting my account. Here is why- I bought insurance as I normally do. When I called to cancel, they told me that due to the tickets I bought they did not qualify for insurance. The airline ticks were $1952.86. My wife's mother passed away two weeks before we due to leave. After an hour and 34 minutes taking to some guy in India, they agreed on a $398 credit (have not received back yet on credit card) and $1082.86 flight credit that I can only use on that airline in the next 12 months, providing I pay a cancelation fee of $900.00. So, with credits I would be out $1480.86. I have always had a good experience with their sister company Orbitz. If the tickets were not covered, I should have been informed of that at time of purchase. I am now dealing with insurance company which told me otherwise and are reviewing my claim.

Don’t use! Buyer beware! Exaggerated up charge… almost 50% in charges added. Just book directly with service provider. When canceling, refunds are not given… even when immediately canceling.

Extremely disappointed with Expedia. A family member purchased an airline ticket through Expedia, only to discover afterward that the exact same flights, on the same airline, with the same itinerary and fare rules, were available elsewhere for substantially less. There was nothing unique or upgraded about the ticket to justify such a dramatic price difference.

Beware of this site, totally disappointed with their services. Booking time it shows 1068$ and give me receipt of 1068$ but charged from my account 1491$. It seems totally scam and harassment to customer, even after my complaint they didn't refund my extra charged amount,, attached proof of their scam.

We won’t be using Expedia again for our travel needs. I recommend you think twice before you do so either. In fairness, I should say that prior to the incident in which I am about to tell you, we had used Expedia several times without a problem. However, in this case, I am certain that they were responsible for a hotel booking error which cost us $1,700. Here is what went down.

My recommendation is to never, ever, book a flight through Expedia. I experienced a problem where the airline changed my flight destination. Per DOT regulations, I was entitled to a full refund. Unfortunately due to airline policy I had to request my refund through Expedia. They continued to deny my claim was valid. After providing proof of my right to refund, they just kept sending me e-mails stating they needed to speak with me directly as they had questions and gave me several different 800#s to call back. I was on hold for over 40 minutes each time and automatically disconnected twice. When I did reach an agent I could barely understand, they they were the wrong dept. and could not help me. At this point I have responded to 8 e-mails from them and spent 2 hours on the phone, mostly on hold. The issue still has not been resolved. Reaching corporate customer service has been no better. My problem issue still remains unresolved.

Updated on 06/10/2026: Buyer Beware! Look at the screenshots! I paid for travel insurance and have documentation showing my reservation was canceled, yet Expedia continues to refuse responsibility. First, they claimed the cancellation was the hotel's issue. Then they stated they could not locate my insurance policy, despite my having proof of purchase.

Update: After my complaint email to travel@chat.expedia.com, Expedia provided me with a $120 travel credit as compensation. I appreciate the gesture and their effort to address my concerns. While the credit doesn't fully make up for the inconvenience of being stranded at the airport and having to pay for alternative transportation, I do acknowledge that Expedia took steps to respond to my complaint. I'm updating my review to reflect that they did provide compensation after the fact.

Does they back their customer if he lose his refund money deadline. Choosing a OTA which does not provide good customer service is hard to go through fine trip.

My experience was disappointing from start to finish. I struggled to get clear answers regarding my concern, and the responses I received often created more confusion than clarity. The lack of communication and follow-up made the situation unnecessarily stressful. As a customer, I expected a more professional and efficient approach. Unfortunately, this experience did not meet even basic expectations.

Booked a car rental through Expedia. I could not pick the company. They gave me a deal with EasyRent. A really bad company. They left us stranded at the Dallas Fort Worth airport waiting for a shuttle. We gave up and had to rent from another company on the spot. The still charged us and then would not refund us saying we could not cancel. Expedia did not take responsibility for giving us this bad company. A few days later my husband had a very similar experience with Expedia in the UK.

Made a booking for a ticket to Finland on the Expedia website. They took the money from my card but never sent me a ticket. Trying to get my money back but experience nothing then incompetence, arrogance and lies. Promising me a lot but nothing happens. Don't ever trust them.

Do not use Expedia. I book a hotel room using Expedia. They sent me a receipt of money received. They sent me the booking information. When I arrived at the hotel, the hotel did not receive payment. The hotel saw the booking. The hotel did not receive payment. Remember, I have a receipt from Expedia. I was denied a room. To date - Expedia has not refunded my booking. I have sent them the receipt that they sent me. I have sent them my bank statement showing I paid. I have sent them the confirmation they sent me. It's always "one more thing". They scheduled a phone call with me. They didn't call. Do not use this service.

Do NOT use Expedia! A confirmation was received from Expedia but upon arriving at the hotel, the desk clerk said reservation had been cancelled. I called Expedia and they claimed I cancelled through AI chat? I received NO cancellation e-mail nor did I cancel my reservation, they blamed the property for being over booked & that the Property cancelled the reservation, but upon confronting the property, they claimed the other way around- long story short, still waiting to find out how cancellation was made and by who. Upon asking for details from Expedia to prove I canceled the reservation, they could find no such details! NEVER use Expedia.

Expedia has a breach in its database that releases customer info. Made reservations to a FIJi resort, then got a fraudulent charge on my CC and card cancelled. Then got a fake Whatsapp msg that had all my trip details ... My name, resort name, dates of stay, phone, email, and old CC ... Asking for a new CC#. Expedia was the ONLY source of these details. Impossible to speak to someone in Fraud Dept.

Not impressed as I am trying to inquire why a double billing on a hotel was processed on my credit card, not to mention they didn't have an open room that evening. Impossible to get through to talk to someone and trying their online assistant keeps popping up, "Sorry, were having trouble on our end. Try starting over" as for future trips and booking a getaway wedding with friends..."I refuse to do any more business with Expedia! It's only user friendly when they are selling something, not anything else.

When booking hotel on the big island, the Expedia search map said a hotel was 20 miles from the airport. When I arrived and searched the address, it was on another island. I paid for the travel insurance advertised on Expedia, as a precaution, but found that they only cover documented emergencies and declined my refund request. If you choose to use this site, I highly recommend you check double check, and triple check the arrangements before booking. I am out $300, because I trusted the booking location details. Don’t waste your money on the insurance.

Hello. The problem was solved by Kanchan **. Thanks.

Purchased a flight through Expedia for a one day trip to Charlotte, NC. Arriving in the morning and coming back at night. 2 months later American Airlines changed the return trip and I would only be in Charlotte for one hour. I called expedia and after checking for any other flights and not getting one they stated I would get a full refund. 2 weeks later I received their refund and it was only for 2/3 of my original fee. Called them again and said that they only return flight credits not any additional fees.

Scammers! I booked three business class flights from Australia to London at a cost of AU$33,000 which they cancelled within 1 hour. 7 Days later I am still having to call them to chase my refund which I need to book another trip. I've lost count of the number of times they have "conveniently" been cut off. An opaque and nebulous organisation that doesn't seem to care. Incidentally, the flight that they say was "cancelled" is still being advertised a week later.

I booked a family stay through Expedia for 2 adults and 2 children under a rate presented as including dinner. When we attended dinner at the hotel, I was unexpectedly informed that dinner was only included for the two adults and that I had to pay an additional AED 150 for my children. This was embarrassing and frustrating, as I booked the room for my family and did not understand from the booking presentation that the children would be excluded from the meal inclusion. After the stay, I contacted Expedia and explained the issue in detail. Expedia later advised that the dinner-included rate applied only to two adults and refused my request to refund the additional AED 150 charge.

We had book our trip for Puerto Rico through Expedia. The reservation wasn’t the problem. The problem was that our flight was delayed due to weather conditions. When we finally arrived to Atlanta for our connecting flight, it left 30 minutes prior. There were no more flights to Puerto Rico that day. We were forced to stay the night in Atlanta and leave the following morning. We were allowed to select a hotel, La Quinta Inn South in Atlanta was trash. It was unkept and disgusting. We were originally given a room and it was still occupied. We were given a different room and it was filthy and rundown. We had our own blankets and we used those. Luckily our flight was at 830 on Tuesday morning. If it was any earlier, we would have missed it because the bus shuttle didn’t arrive until 620 am.

We booked a hotel in Flagstaff through Expedia, which required us to provide our full credit card details upfront. Unfortunately, the hotel did not meet our expectations upon arrival. The room was unclean, and the bed looked as if it had already been used, with the sheets merely having been pulled straight. We complained about the condition, and after some back and forth, were assured a cancellation. At the front desk, they claimed our credit card had not been charged. However, a quick look at my banking app showed that the amount had already been deducted. When asked, both the hotel and Expedia customer service denied having processed the charge. The responsibility for taking the money is simply being passed back and forth.

Expedia is a scam. Expedia will change your hotel booking dates to 2-3 weeks in advance on the sly during the booking process, then "oops, we just get to keep the entire booking amount for the entire booking stay, no refunds or customer service". What a load of crap. Had to book direct with the hotel in the hotel parking lot for a place to stay. Classic con, ripping off vulnerable travelers. No customer service, just an AI answering botE, or just people trying to sell you stuff.

Absolutely terrible experience booking a rental car through Expedia. I prepaid for a vehicle reservation expecting the price and vehicle category advertised to be honored. Instead, when I arrived at the rental counter, I was hit with crazy additional charges. In addition was told the car available was older and different from what I reserved. When I refused to accept the unexpected charges and downgrade, the staff essentially encouraged me to walk away, knowing I would have difficulty getting a refund. Expedia then hid behind the rental provider instead of taking responsibility for a booking made through their platform.

I’ve booked a few flights and hotels through Expedia, and it’s been decent overall but not perfect. The prices are sometimes better than booking directly, and I like having everything organized in one place. The app is simple to use and makes trip planning easier. The downside is that when plans change, dealing with cancellations or support can get frustrating. I had one hotel booking issue that took multiple chats to fix, and communication between Expedia and the hotel wasn’t very clear. It’s convenient for searching and comparing options, but I wouldn’t rely on it for anything complicated.

I booked a flight on May 18 at 7:05 PM from LGA to BNA through the app. It showed my booking as confirmed and gave me a confirmation number. But when I arrived at the airport, Delta said they couldn’t find any reservation. I contacted customer service and was told the booking never went through, which was shocking because the app clearly showed it as confirmed. After that, I saw the booking get canceled. Because of this, I missed my trip to Nashville. I don’t understand how the app could show a confirmation if the booking wasn’t processed, why I only found out on the day of travel, and why my money wasn’t refunded earlier. This was very frustrating and disappointing.

DO NOT BOOK WITH EXPEDIA!! Even though I bought the insurance they would not refund me when trip had to be canceled because of a family member’s anxiety. They do not consider mental health a legitimate reason to cancel and be refunded.

Expedia/Swiss canceled my flight without my knowledge. I submitted a request for a name correction, and before I knew it, they had canceled my flight. I paid $4,800 for my original flight, and after THEY canceled it, they wanted me to rebook it at $7,200!!! Give me my money back!!! They have no sense of urgency and I've had to call everyday to get an update because no one is doing anything. My flight is 16 days away and if I don't make this trip, it is THEIR FAULT!!

I never completed my last reservation and was still billed when I contacted customer service about the issue before my check in date. I was told it was non-refundable. This is a technical support issue that was ignored by Expedia and I felt taken advantage of.

Wish there was a negative star rating! I am writing this review to warn other travelers—particularly single females traveling alone—about the severe discrepancy between Expedia’s online listings and reality, followed by their predatory refund practices. Based on the photos provided on Expedia, I booked a two-night stay at a property. Upon arrival, the exterior was poorly maintained with overgrown weeds, open windows, and outdated interiors visible from the street. Because safety and cleanliness are my top priorities, I asked to see the rooms before official check-in. Both the first-floor room and the supposedly "updated" second-floor room were entirely unacceptable, neglected, and looked nothing like the advertised photos.

Made a motel booking, they give me a con# number, but no booking for the room when me and my wife and child's got there. I called and they said they can't find my booking so I went down the road and got one on my own. But they took my 199.80 dollar`s from my bank account. Now they say they can`t find it with the number that was given to me. I have been calling for the last 13 days and still nothing but a run around is this how they get money from people and just keep it when the service was not giving to you. Just want my money back they took from my bank account.

I recently booked a trip to Scottsdale for a wedding through Expedia.ca. The flight and car rental came to around $1100, but things quickly went sideways at the rental counter. When I went to pick up the carat fox rental/eurocar phoenix airport, they pushed me to upgrade my insurance — fair enough, better coverage is always a good idea. What wasn’t fair was the price: nearly $100 per day, with zero transparency about the cost upfront. I only felt the full impact when I got home and saw the total.

I have used experience for years and years. I made one mistake by booking a hotel on the wrong date. Canceled it the same day, still could not get even some Expedia points. I will never use them again. Dan ** St. Charles, Mo

When I called cancel my flight they wanted refund only half of my ticket. Put its say cancel before 24 hr from your flight.

Was a happy customer for a while until now, had a book a flight ticket on the app which is swapped the destination airport at the checkout, might be an app glitch (never had it before), after conversation and explanation of the problem with the agents there was no help only to pay total amount to purchase a new tickets, no credit, no help to change it to a proper destination, unless you pay again full amount for your tickets.

I once considered Expedia to be one of the better companies amongst the booking platforms, but not anymore. Their customer service is terrible. Some services offered have hidden fees which are nowhere mentioned, and price inconsistencies. Complaints and refund requests are barely read, responses roll in quickly without solving issues, agents are not even adding up properly and essentially wasting your time by having to point it all out again. Agents repeat the same misleading information again and again until you give up because your time is worth more. Their customer service center seems to have been outsourced to India a while ago and calling over emailing does not solve problems either, you have a hard time understanding some agents. And no, I am not a racist, just a customer who wanted Expedia to acknowledge and refund fees not properly calculated. Will I book Expedia again? No, there are other booking engines.

Straight up scammers. I was told I would get 100% of my money back if I canceled within 24 hours. I attempted to cancel within the first five minutes and they charged me a $140 cancellation fee. They are scammers.

Cambridge Inn by Capitol O. Located in Cambridge, OHIO. Has gone out of business, yet Expedia still allows customers to book rooms there. Expedia has clearly failed to do its job verifying the status of the properties it lists. I highly recommend staying away from Expedia and using competitors like Booking.com, Hotels.com, Priceline, Kayak, or any other travel service you can find. Over the last 5 years, I’ve booked hundreds of hotel nights, along with dozens of flights and rental cars through Expedia. After all that loyalty, they now seem more interested in protecting a hotel that has gone out of business than taking responsibility for the situation or helping their customers.

I cancelled a domestic flight with an agent using chat. He agreed we were within the 24 hours to cancel the flight and then rebook, as we had to change dates. The agent did everything he could to try make me pay penalties and change fees instead of taking the free cancellation offer, resulting in a credit. After insisting on the cancel 4 times, he then accepted I wanted to cancel and issued an email saying I would get the credit. Well the flight credit never came. Try contact Expedia with an issue like this? No chance. No email to send complaints to. Just chat agents who all take 3-5 minutes then another 3-5 minutes then endless delays and avoidance. Where is my flight credit? Why does it come to this? Ridiculous barriers put in place and old school avoidance tricks employed at this company. I do not blame the staff. This is how management trains them.

Expedia is nothing but a scam artist. They published a Swiss international flight from Denver to France, canceled it and never gave me back my money.

This has been the most horrible experience I have ever had with an agency like this. I rented a "pay now" car through expedia.com for pick up- 5/1/26 through 5/4/26. Prepaid and bought insurance. The morning BEFORE my pickup time Dollar Rental call me and said they had NO cars to rent me. I was furious because I was ready to hit the road out of town for my event. I told Dollar Rental I prepaid for this car. Dollar Rental told me that my refund come back from Expedia.

This employees are very disrespectful, can't speak fluently and refusing to help. They lie about their names to avoid bad reputation.

My experience with Expedia has been extremely frustrating and disappointing. The property was clearly misrepresented, and even after obtaining confirmation from the hotel to support my claim, Expedia has refused to take responsibility. Their lack of response and accountability is unacceptable. I feel completely misled and ignored as a customer. I would strongly warn others to think twice before booking through Expedia.

I booked a roundtrip flight through Expedia (RDU to Istanbul) in February 2026. Expedia emailed me that my first return connection was canceled, and it showed as canceled on their portal. When I called to request a refund, they told me the airline considers it "unconfirmed" — not canceled — and refused to issue a refund. My only options were to wait until the day before departure to see if a flight materializes, or get nothing back. I am currently stranded in Istanbul with a return trip in just days and no guaranteed way home. Although I have an email from Expedia confirming that the first leg of my return trip was canceled—and it also appears as canceled in my customer portal—Expedia relied on the airline’s vague claim that the flight is “unconfirmed,” not canceled, to deny my refund. This is contradictory and unacceptable. Avoid booking through Expedia if you expect any protection when things go wrong. They will leave you stranded and hide behind technicalities.

Expedia took thousands from us to book 2 one way business class air tickets from Tokyo to Vancouver. They booked two airlines with a stopover in Korea. They booked the two flights with not enough time to make the connection. They tried to blame the airlines but they were booking agent who booked two different carriers. It was a nightmare for us to try to get home after paying business class to make things easier!!!! Never again will we book though Expedia.

Nothing but thieving dogs... Over priced dodgy stays... Don't trust this 3rd party seller.

I’ve used Expedia a few times and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips. and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips.

Expedia is just trying to rob you of your money. They have false information on their page and will not give refunds, even when you buy insurance to get refunded if you have to cancel.

I purchased a trip to Boracay Philippines through Expedia and it started with 2nd check bag has to be paid for and I had to pay for my one and only checked bag. When arriving at the hotel I was denied a room. I figured since I purchased the trip protection plan that I’d be saved but I wasn’t. The agent I was speaking to couldn’t get the front desk of the hotel to answer and the lady there wouldn’t even listen to me. The agent told me to cancel my hotel reservation and that I’d get a refund and key cash credit of $25. I had no choice and was left to walk around until I found WiFi to reserve another hotel room. In the end they didn’t honor their protection plan and I received nothing from them. Expedia can ruin your vacation without even trying. I’ll never use it again because they left me out to dry.

I just got back from Barcelona, Spain two days ago. I traveled from Boston. I paid for premium economy due to issues with my back praying I would be somewhat comfortable. We booked our stay and airline travel through Expedia as a package. Expedia had us book our flights through Level/Iberia. We experienced a three-hour delay going. My seat on the plane did not recline. The flight attendant tried to hit it down to recline. NOPE! The cushion I was sitting on was slipping. I traveled in pure agony. I could barely walk the whole trip due to the inflammation from sitting straight up for almost eight hours.

I booked a room at Fairfield Inn in Corpus Christi for Jan. 8, 2026,. I was sent a confirmation notice with the wrong date, they had me down for Jan. 9th. I tried unsuccessfully to contact Expedia but thought! it would just be a simple matter of correcting the date once I got to the hotel. No such luck! The hotel told me since it was Expedia she had no way to contact them to change the date. I paid for the room and Fairfield Inn charged my credit card 4105.30 on Jan. 8th. Expedia also charged 167.91 to my credit card the same day. They acknowledged that they received the money. I did cancel the Jan. 9th reservation and received a text that a refund would be submitted to my credit card within 3-7 days.

PAY WHEN YOU RESERVE AND TAKE A SCREENSHOT OF YOUR RECEIPT otherwise you will end up paying significantly more in foreign currency. EXPEDIA WILL NOT REFUND despite the huge discrepancy between the price you reserve at and the price the hotel charges. For us, it was over $900 for a 9-day stay. After over an hour on the phone, Expedia gave us a $75 credit.

I had a horrible experience with Expedia. When you actually need help, they don’t step up at all. My flight was changed by the airline, and instead of offering real solutions, they kept telling me the only option was to pay more and more money. No alternatives, no effort to help, just pay extra. On top of that, there was zero help or flexibility with my hotel booking. No refund, no support, nothing. Customer service was terrible, especially the supervisors the people who are supposed to fix situations like this. My whole vacation was ruined because I booked through them. I wouldn’t recommend this to anyone. 0 stars from me.

Use Expedia to book a family vacation following to be met with extreme rudeness. Terrible customer service when we needed to cancel and be refunded due to multiple schedule changes with the flight's arrival and departure times. They said they were minor change it. But to us, they were actually big changes as it messed with our other connecting flights and transportation. We were treated as though we were incompetent and worthless. The two agents that we spoke with, one being a supervisor were extremely rude and condescending. I will never use Expedia again. There are many other trusted sites that have better customer service and actually care about their customers.

I booked a package deal which included a car for six days. At the airport, a limo driver was there to pick me up to take me to a hotel. No automobile. I repeatedly tried to contact customer service. I believe AI was answering and with no category to fix the problem. I’ll never use them again.

Terrible customer service if any issues at all! Booked a package and put wrong date for transportation and was stuck at airport. Took three hours to reach them and then nothing!

I purchased protection of my reservation from Expedia, since I was staying in a rather pricey hotel. I found that I had made an error and had to cancel one day of a four day stay. I am 78 and my spouse is 86; I explained that we would have over a 6 hour drive back from New York City. They said they had contacted the hotel and there were no refunds. That the cancellation fee would be equivalent to what I had paid for the room. When I inquired about why I paid for the protection, they did not reply. So, I have lost over $500 plus what I paid Expedia for the reservation protection.

I’ve been a loyal Expedia customer for years, but after this experience, I will not be using them again. What should have been a simple process (logging into my account, managing a booking, and using an existing airline credit) turned into days of effort and hours of frustration. Instead of a smooth experience, I encountered a broken system, conflicting information, and deeply unhelpful customer service. The issue was trying to use a $197 airline credit with Southwest Airlines. The website wouldn’t apply the credit correctly, so I reached out to customer service multiple times. Each time, I received different and contradictory answers:

I have used Expedia for years and their service has plummeted. I recently booked a trip and it never actually reserved the seats. When I called to find out why, they told me it was their mistake and they would fix it. Their “Fix” was to charge me for first class tickets so they could be refundable. They charged me $15,000 for the tickets and promised a refund in 1-2 billing cycles. That was 70 days ago. No refund. When I called customer service they transfer my call and hang up on me. I’m out $15,000. I’ll never use their services again.

The online chat is a scam. They deceive you, ask for you to wait for their response then quickly say you have not replied and close the chat and case. They then send you an email and do not respond ever to you via email. It is a vicious circle of no assistance and getting nowhere. We wasted 4 hours of our holiday and spoke with 8 staff member of which all didn't assist us.

If I could give a zero, I would. I wish I had read the reviews before I booked through this awful company, please AVOID!!! I have spent over 4 hours on the phone, placed on hold, and left by the supervisor and got nowhere. I booked my flight and hotel through Expedia, received only confirmation for my return flight, no confirmation from Expedia for the hotel or outbound flight, although my card has been debited, and no one can find my itinerary or reservation! I am going round and round in circles, I have sent emails and still gave gotten nowhere. Please DO NOT book through these people. Find a reputable company!

I am sure many are going to miss this, but if you are new. I was a customer with Expedia for a while. Anyway, I was renting a car and their website messed up, I refreshed, it reset my dates. Did not notice until next day (within 24 hours). I had foolishly paid in advance... I have never had to deal with their customer service before, so did not know of the scams that others have run into. Anyway, they made it clear that they would not be giving me a refund after I had gone through their whole process and even been promised one. I could probably sue, but I am accepting that my $240 loss vs their loss of my business, and if anyone reads reviews or AI scans this, they know that. You can use them; just never, ever do the prepayment... it doesn't save much and will never be worth it for you. And good luck to others.

I had an extremely frustrating experience with Expedia, and I will never use their service again. Their customer service is absolutely terrible. When an issue came up with my booking, I expected them to advocate for me as their customer—but instead, they immediately sided with the hotel without even making a genuine effort to understand my situation.

I booked a rental car through Route cars on Expedia. The company sent me an email stating that local people with Colorado driver's licenses are not permitted to rent cars. They only told me after I booked. They new my address via my credit card address! They charged me 100% for a car they refused to rent to me! No where did it say you cannot be from Colorado! Expedia let them scam me. I am so disappointed, I thought they only would deal with reputable companies, not scam artists. I won't be using them again.

DO NOT BOOK THROUGH EXPEDIA! I would give zero stars if I could. Booked a hotel through them. When contacting the hotel, we were told there was no reservation made and we needed to contact Expedia. When trying to contact Expedia, multiple calls and chat were ended for no reason. Expedia continued to say that it was confirmed on their side. Due to it being a non-refundable booking, they would not refund us, even though we had no reservation made from the hotel side. Absolutely terrible customer service and is a fraud!

Do NOT use this company. I booked a flight on March 14 and paid extra for insurance so I could make changes or cancel if needed. When I contacted customer service to change my return date, the representative was very rude and rushed me, saying I only had two minutes to review the information. He then told me the insurance only works within 15 days of purchase. This was never clearly stated on the website. They make it seem like you’re fully covered, but that’s not true. This feels very misleading and untrustworthy. Please be careful before booking or purchasing their insurance, or flights.

Best Western in Monticello, NY was horrible, dirty and people are actually living there. It was false advertisement. Best western has promised to give me back $384.00, Expedia you should refund me back the reminding balance of $236.30 for a unsafe environment. Confirmation # **, last 4 digits on visa card ending in **.

Expedia remains a trusted choice for travel due to its extensive bundling and transparent pricing. While its rewards program and diverse inventory are convenient, its inconsistent customer support and filtered search results can be frustrating.

I made a mistake of just booking through them instead of directly with the airlines like I usually do. When the airline made a schedule change and emailed about the change, I tried to call WestJet first as the email stated to do, as I would miss that flight they rescheduled me for. They told me due to it being booked through Expedia I would need to speak with them.

Expedia is TERRIBLE!!!! DO NOT BOOK WITH EXPEDIA!!! We booked a hotel and round trip flight with Expedia to Las Vegas. I was able to call the hotel direct and get a MUCH better rate than Expedia offered. As a result, I canceled the hotel with Expedia within the time frame to not receive a cancellation fee. I felt that I it was taking WAY too long to get refunded the nearly $500 that Expedia owed me. Good luck trying to find an actual phone number or speak to anyone that even remotely speaks English!! I demanded to know when my refund was processed by Expedia and when my bank actually received the refund to process.

I booked with ability for a full refund if I cancelled before 28 April. Well, I cancelled 2 weeks ago. I've now been told to deal with VRBO, another party, and Expedia have washed their hands of this. VRBO are just about as bad except they at least answer a phone. Expedia have no means of contact, you're just left hanging. The Expedia Help Centre doesn't really exist. I've tried clicking the link many times for many days and it keeps sending me a broken Virtual Agent. AVOID.

Expedia promoted a motel/Inn on their website that I booked having confidence in the presentation. As it turns out the pictures contained in the advertisement didn't look anything like I found when I got to the location. The "Inn" was rundown, in need of maintenance, and the rooms were the smallest I have ever seen and smelled musty. I didn't stay, I never even formally check in. The staff told me they were keeping my money because I didn't cancel 24 hrs in advance. I called Expedia for help and all I got was the rep called the hotel and told me they said no refund and he would have to wait to talk to the manager. Expedia takes no responsibility for the falsity in advertisement and isn't motivated to assist me beyond a phone call. I even bought the insurance which is apparently also a waste of money. Don't use Expedia. There are many options out there that actually stand behind the customers.

Ok... I booked a van thru Expedia for Thrifty rent a car waterloo ontario on weber street. The booking was smooth online... about 1 hour late Thrifty called and said they had no van available... I tried to cancel with them. They directed me to customer service of expedia.... Start of my nightmare. I contacted expedia. They cancelled my insurance for my vehicle. BUT said they couldn't refund my rental charge as per their policy.. I did ask there's a policy where you charge someone and no service is provided?

I rented a car through Expedia from Autovia in Rome airport. The car company refused to rent me a car as they stated I needed an International driver's license! Nowhere in the email confirm the booking is that stated and the link that they provided to define the valid driver's license is blank. See attached images. Expedia refused to refund me the amount as they said - it was their “policy”. Customer service is rude - avoid them like the plague. I am deleting my Expedia account and so should you!

Please do not consider doing any kind of business with Expedia! I lost over $900 that they charged when trying to purchase an airline ticket, but the purchase ultimately failed. I have been trying for a week now to get a refund.... not sure I ever will.

Had to rebook a flight. When my son arrived at the airport, the gate agent said they could see his reservation but were unable to issue his ticket. In the past 36 hours we have spent over 7 hours on hold before they finally admitted it was their error. They first tried to blame Jet Blue so we called them and they said Expedia never released the funds. So back on hold for hours with Expedia. Absolutely TERRIBLE customer service. Never trust Expedia! Took almost two full days to get a refund started. Now we wait and see if it actually arrives. Now my step son won’t be able to visit for several more months and he hasn’t seen his father in eight years.

Do not use. I booked a car via Expedia after my flight was diverted. When I arrived with my children and luggage to pick up the car, Hertz said no cars available and they wouldn't help me get another car or honor the rate at another Hertz location. They informed me they have no partnership with Expedia and only honor reservations when extra cars. So I spent $40 in taxis to and from the location and wasted hours of time as had to get home and eventually booked a flight instead. I lost hundreds of dollars and just was requesting $40 in the failed Hertz rental. Expedia refused to acknowledge fault or provide compensation/credit for the $40. Do not book with Expedia. Per multiple reviews, they do not have real agreements with providers and you are not guaranteed even after confirmation and payment!

Worst service ever, booked a trip, my first name was wrong. They said give us 48 hours, well 96 hours later and nothing. Called the airline and they also have heard nothing. Cost me an extra $1000.00 to make a correction because Expedia would not step up and get it done. Never use them or recommend them to anyone. They will scam and screw you over!

I booked a room in YAUCO PR for a couple of days. My purpose was to view and bury my dad. It was not kid friendly, the hotel was more for adults. We couldn’t sleep and my room had no TV, NO TELEPHONE, NO WIFI, NO HOT WATER. It was awful. I tried to check out and get credit not the hotel nor Expedia helped me. I eventually left and was so disappointed. I have always used EXPEDIA, but in a time of need when I needed them the most, they did not come through. If there is other ways please use them and not EXPEDIA.

Expedia sold me car insurance that the rental company refused to honor. My reservation even showed up under someone else’s name. This ruined the start of my trip and tied up over $1,500 on my card. I want answers and a refund.

DO NOT! I REPEAT DO NOT do business with this company. They contract with providers who will not be staffed to provide you with your vehicle when you arrive. Delayed flights happen ALL THE TIME. Pray your flight is not delayed and "outside of their operating hours" your only option will be to rent from Hurtz for triple the price. They will not refund you and they will act like it is your fault your flight was delayed, leave your stranded and not take responsibility for not having appropriate protocols in place to handle situations common in this industry. This company is absolute garbage. I do not leave bad reviews but this is beyond WARRANTED! You will not save money in the long run if your flight is delayed. You will lose money.

I used to use Expedia, not anymore. Booked a Hotel in Hawaii for our 25th anniversary with the option, that clearly you can cancel for a full refund 7 days before the trip, due to possible health issues with my wife. 30 days before the trip I learn on the back of the receipt hidden in small print no refunds. This should have clearly stated before the purchase is made. Very disappointed with Expedia.

Between Fairfield in Madison Georgia and Expedia, they have taken my $184 and I didn’t get a room or anything to show for it. As of right now I’m just getting a run around. I plan on filing a complaint with the state of Georgia against Expedia and filing theft charges against the hotel Sunday morning when I drive back through that area, because the hotel told Expedia I checked in at 5am the morning of check out after telling me the night bro didn’t have a reservation at the hotel at all.

I booked a hotel on Expedia. Never received a confirmation, but a trip insurance and processing fee was debited from my bank account. Trying to contact a live agent almost impossible. Keep getting a Virtual AI Agent which was no help. Terrible experience.

SCAM! They offered a bundle package that only added $37 extra cost to get a rental car with my flight. The car rental turned out to be at an offsite location, not at the airport, which was not clearly noted. The rental company, Zezgo, took my personal collision insurance but still charged me a huge and excessive fee for insurance on having the car go missing, and they charged me excessive toll pass fees. I ended up paying $256 to Zezgo in addition to the $37 through Expedia. For that amount, I could have rented at an ethical car rental company right at the airport.

I bought a trip through Expedia to cabo. At the time mexico was having severe cartel activity in the area we were supposed to travel to. They denied me coverage for my flight. Useless company and they need to be investigated. I will be reaching out to alternative services in attempt to get at least a credit. Don't use this company.

Horrible experience. Never ever go through Expedia. I booked a hotel trip 3 weeks in advance. They took the hotel fee plus the trip insurance 3 weeks before the trip. 4 days before the trip, my travel companion was in a car accident, I had to cancel. Expedia refused to give my money back and the travel guard refused my claim. I provided documentation of the accident from our insurance and the auto body invoice as proof. They denied it all. Be very careful before you use sites like Expedia and read the travel guard disclosures of what is covered.

My confirmed reservation was canceled with no meaningful explanation. No documentation, no specific reason, only vague language and scripted apologies. When you are traveling for important plans, that level of opacity is unacceptable. This cancellation involved an ex-Sonder building. What makes the situation even more telling is that the same property, when booked through Hotels.com for my family members, resulted in them being rebooked into a similar accommodation at the same price after the cancellation. In other words, another platform stepped in, honored the rate, and resolved the issue responsibly. Expedia did not.

Booked a rental car through Expedia. Pickup was scheduled for 1500 at closing time, so we arrived at 1430 ... To find it had closed at 1300. Called the car company: no help, no compensation, no discount on a re-res. Called Expedia: no help, no free car tomorrow or hotel discount tonight since we "didn't pay for anything and so we haven't lost anything" ... Except an entire night of our trip. :-(

I recently booked a flight to Japan through Expedia. I specifically wanted a premium economy flight. I paid more than I would have elsewhere for the specific airline, seat category and timing of my choice. However, apparently expedia is able to change flights 7 days in either direction of the date you picked without involving you in the change. This happened twice, the second time resulting in me losing our premium economy seats.

If I could give Expedia zero stars, I would in a second. I recently booked a round trip through Expedia, with a returning flight on a Monday at 6:00 a.m. I received confirmation of this booking with all the correct details. When I checked into my flight the morning of, it claimed I was on a flight 6:00 p.m. the night before. All of my booking information except my boarding pass says this was incorrect and Frontier had zero history of me ever being placed on the flight I booked through Expedia (meaning my flight was never changed, Expedia just never put me on the correct one). I then had to buy a new flight for houts later at the airport for $500. I have been calling Expedia for days for a refund, yet I have been unable to contact them.

It’s unfortunate 0 stars isn’t an option, because 1 is too many. After booking a 1 way flight for myself and my wife, Expedia is refusing to use her credits towards another one-way flight. Their customer service is beyond unreliable and undertrained. Not only incapable of resolving customer issues, they refuse to escalate issues to higher echelons of care. If you value your time, money, and peace of mind, you will NEVER book with Expedia.

Hey Expedia, FIRE YOUR CIO! Here is why:

You deceived me and misrepresented yourself. I've complained to Hilton and they are aware. You said I could use my points for Hilton. I heard you say I can use my points upon checking. The hotel Hilton let me know that I am unable to use points because I booked this through Expedia. You never mentioned Expedia. Had I known I would've hung up and booked through Hilton like I normally do. I'm not sure why the number appeared under the Hilton name. The scam started when you asked me if I wanted to purchase cancellation insurance. Instead of saying that, perhaps you should've been honest with me and told me I can't use my points because this conversation is through Expedia not Hilton. I want my money back. This is fraud and misrepresentation.

The picture of the hotel to get my booking was NOTHING like the actual hotel. The walking distance said 9 minutes. But it is actually 31 minutes. When I discovered the mistake. 5 minutes after I got the email for the booking. I tried to cancel it. However, the cancel button did not work. It just took me to an arrow message. So I tried to chat with Expedia and cancel it. But they charged me $20 to cancel it. So don't book for these people unless you want to get ripped off.

On Jan 25, 2026, I booked a $1,487.85 Flight + Car package via Expedia (Itinerary **): Delta PHL-ABQ on Jan 31 and Sixt rental. Delta canceled flights (H3CNDW), causing 9+ hour delay. I didn't fly or use car, but Expedia refuses refund, falsely claiming flight used and blaming Sixt. Ignores DOT refund rights. Support delayed with phone pushes and errors. Avoid Expedia—filed DOT/BBB complaints. Demand full refund!

I reserved a vehicle for a big trip (for me) coming up. I'm glad I decided to check my reservation for the heck of it (still got a month). The link now fails to go anywhere. Went through a few of the BS AI chat thing and I'm just not even going to bother. Certainly miss the days where you can just call and talk to someone. Anyway... Life's too short to fuss with poor customer service. Plenty of other options these days. Oh this was my first time with Expedia. Nice try expedia. You fail.

I booked a trip with Expedia in December. Due to weather, two different flights were cancelled. I called Expedia and the hotel as soon as I knew we could not possibly get to our destination. I was just trying to have the stay transferred to different dates. Every time I called, I spoke to someone different and nobody knows what is going on. I have gotten a different answer every time.

I booked a hotel, the dates I entered were 7/10 check-in, 7/11 check out. I proceeded to pick out the room and added insurance and I checked out, when I got the confirmation it showed check in 2/25, check out 26 which I never entered these dates, I called 5 minutes after booking the room, they would not assist me and would not move the date, I had to file a claim which takes 1/2 month and when you call to ask for person handling your claim per their email they gave me the name they refuse to put you through to that person, do not use Expedia for anything. They are beyond crooked and definitely can't be trusted, and I do a ton of traveling. Stay away from them. You will have nothing but lies, they read off of a paper and delay assisting you with something this small, imagine people spending a lot and having this happen to them.... Do not do business with Expedia....

Government workers listen up!!’ Do not use this service. They will tell you you are getting government rate and will give you a bill with taxes. When I called the number they reassured me I was talking to the hotel directly. I did not want to talk to a third party billing. Well the bill came with taxes. Now I have to file a dispute.

I booked 3 tickets through Expedia while my friend booked the exact same flight directly with Air France at the same time. We both initially saw the same price. My friend managed to complete his booking quickly, but when I tried to proceed, Expedia’s screen showed an error. When I went back, the price had suddenly increased by $400 per ticket.

The way this business operates is unprofessional and chaotic—honestly, they behave like monkeys and crows. They are loud and disorganized when you need help, but they act like scavengers when it comes to your money. I tried three different cards to book my father's flight (YUL-CMB), and they rejected every single one just to avoid honouring the price. They are untrustworthy 'crooks' who treat customers with zero respect. I’m deleting my account and warning everyone to stay away.

We booked a trip to Spain in August 2025, through AARP Travel/Expedia. We arrived in Barcelona on October 04, 2025, and our hotel told us that Expedia (engine) had cancelled our booking. We had to rebook rooms with the hotel. We tried getting money back from AARP Travel, but they told us that we had to go through Expedia. It's been 3 months, dozens of emails and calls. Excuses from I cancelled the reservation to the hotel cancelling the reservation. The worst travel experiences I ever had in 50 years.

I booked a hotel with Expedia last year. I did cancel it almost immediately because I found a different hotel that suited our needs better. Six months later they charged me for one night each for the two rooms I had reserved. The customer service agent told me that he was sorry for my inconvenience but that there was a glitch from their system to the hotel. Expedia customer service was very nice and apologetic but that doesn’t give me my money back. Oh then he said that there was a cancellation fee and I said, "Oh no there isn’t because I canceled it soon enough for that to not happen." Definitely don’t recommend using Expedia!

I would leave zero stars if I could. I purchased insurance but was told that my itinerary was nonrefundable. I usually do not book through Expedia, as I prefer to book through the specific hotel website, and my experience has confirmed that this is what I should continue to do. I will never book through expedia again. It is helpful for seeing what hotels are available in the area, but I would never recommend booking through their site, as you run the risk of the itinerary being nonrefundable, whereas when booking through specific hotel sites, changes and cancellations are almost always fully refundable up to a certain date. My travel is a full month in advance, but I can only change it if I eat the cost of my current itinerary and rebook either with expedia or elsewhere. Avoid booking through this website, it is never worth it. You can get the same rates through specific hotel websites without running any risks. Please learn from my mistake.

While traveling in Maine a few weeks ago we booked a motel in Bar Harbor. The agent booked the room we wanted but upon arriving we were told that they had 2 rooms for us. I just needed one room, me and my wife. I contacted Expedia after check in since the hotel couldn't do anything and was told Expedia would be in touch for a refund. Weeks later, no contact. After contacting them again I am told that it will take another 2 weeks to review. I ask for a supervisor but was told one wasn't available. I don't think I will get the refund and the woman didn't seem to care. Never again will I use Expedia.

I lost $2500 for using Expedia in securing ticket for a family trip of 4. They are not trustworthy on the marketing strategies and have zero empathy for customers in need of their assistance when run into difficulties. Stay away for your own good!

I have been a long time loyal Expedia customer, I had a passport issue and canceled my Cancun trip, Expedia won't give me a refund or modify my reservation or a credit. They keep saying RIU is refusing to give refund, which isn't true. Expedia customer service puts me on hold to call the Hotel and say the property manager won't answer, as I was on hold, I also called and they answered my call. THEY LIE AND KEPT MY MONEY! So disappointed. Terrible experience. Don't use Expedia.

Expedia keeps saying to tell me the hotel is holding all the money, but that is not true. I’m glad you the hotel side reached out to me. Since I purchased a fully refundable booking with travel insurance through Expedia. Before canceling, I called Expedia directly and they clearly confirmed a 100% refund, including the insurance, and connected the call with the insurance company. I asked the agent 4,5 times about the cancellation fee is 100% and agent said yes fully refund 100% and she canceled my appointment.

Poor service and even worst customer service!!! Hired a car in Rio de Janeiro to be dropped off in Iguazu 9 days after. Expedia happily charged us for insurance and have us a fair price payable at the pick up. Then sent us to Unidas/Avis (also pretty bad) who overcharged us, told us we were not the first (neither last) foreigners to be cheated by Expedia and that insurance is not recognised for this car rental. Since then I am trying hard to get Expedia to take some form of responsibility, but without any luck. Save your time and money. Do not use them! Have a good travel.

Please stay away from Expedia!!!! Charged me $3000.00 because I canceled a nonrefundable hotel. When I realized I would not get reimbursed I wanted to stay at hotel but they said that I could not. So I paid them $3000.00 for nothing. I cancelled the trip a few hours after I purchased!!! I had not realized the purchase went through until I looked at my credit card!!!

Expidia ia a worse place to do business. Their staff sucks, rude, and not helpful at all. They refund and pay back policy is like thieve. They are looters, never pick a phone or put you on a hold and never return to talk. They are very bad, rude, and looters. I will start avoiding them now on.

Booked a reservation and the dates were for today. When I called Easirental Jax about my reservation they told me that there were over $900 in hidden fees and deposits. I requested my refund and they stated I must go to Expedia. Then Expedia said they can cancel because the booking is for today and I'm just getting the runaround. I just want my money back. Unfortunately I lost my money as a no show fee and Expedia is still telling me "REST ASSURED" **-THAT I NEEED MY MONEY. DON'T USE Expedia OR EASIRENTAL JAX. SCAM ALERT!!!

I prepaid Expedia $325.34 for a rental car that was supposed to be $455.36. When I went to pick up the car they did not have it for our agreed upon price. First they said I had to pay $49.99 per day for their toll pass or a $3,000 deposit if I didn't take it; even though I wasn't using toll roads. We were then told they need a copy of our insurance AND declaration page. Luckily I had the app on my phone to even access that. After that we were told our full coverage insurance wasn't good enough (it's good enough for my car loan though???)! We have GREAT insurance through State Farm. So they said we had to purchase their $200/day insurance. They handed us a bill for $2,400 at this point for all these extra "fees." I told them where to stick that bill and they said good luck. All while the girl was behind the counter singing and dancing in her chair with a smile while she is giving us all of this bad news.

They are not transparent with refunds. They refused to process a refund and said they couldn’t contact the airline. No alternatives or solutions were offered, which shows poor customer service. They were not open to providing a refund and did not make any effort to coordinate with the airline on my behalf. Instead of offering support or alternative solutions, they simply passed the responsibility to another party. No other options were given to help resolve the issue, such as rebooking, travel credit, or partial compensation.

Reservations cancelled twice without our knowledge or consent. Customer service was worthless & after one unsuccessful attempt to contact our hotel told me sorry they’re not answering & "We can’t help you." Never again. Expedia is a scam!!

Rented a car from Fox/Europcar for 2 days through Expedia. Even though you have an itinerary # with Expedia, Fox/Europcar can not see it. I purchased the rental protection plan from Expedia and then was charged again by the rental car place. DO NOT LET THEM DOUBLE-CHARGE YOU FOR THINGS YOU ALREADY PURCHASED. Expedia ended up refunding the money for the protection plan I paid to them. The rental car place charged more and they refused to honor anything. Both just keep telling you that they can not see each other's info, which is a BIG Problem. How am I supposed to know this as a customer. I will NEVER do business with either again in this lifetime.

In September 2025, Expedia acknowledged issues with a car rental booked through their platform and promised me 7,000 reward points (USD $70) as compensation. Multiple agents confirmed in writing that the points had been issued. Four months later, they still have not appeared. What followed was a series of contradictory messages. Different agents told me I was enrolled in Expedia Rewards, then that I wasn't; that I was enrolled in OneKeyCash, then that I wasn't. One agent asked for my email address while replying to it. At one point, Expedia renamed our email thread to "Penalty Waiver Request," a completely unrelated matter.

Expedia is a fraudulent company. After reading all these complaints after my own experience I don’t know how somebody has not shut them down or put a stop to their BS. So many people has lost so much money because of this company. Not willing to work with people! I was making a reservation on their website and I was checking for dates in January which of course you always put the dates in that you need. When I went to check out I hit send and realized the dates were wrong so I contacted the company immediately and they told me they would have to reach out to the hotel.

Zero star rating. I had booked with Expedia a month in advance for a Condo downtown Pattaya Thailand 🇹🇭. When I arrived to check in my room was canceled by the owner as the lock on the door was broken by the previous tenants. He did not cancel the booking on Expedia. I had so much trouble trying to contact anyone. There was no properties left for rent as it was New Year's Eve. Everything was sold out. Only super expensive prices remained available. I was compensated 40 dollars for my troubles. My recommendation do not book private condos and do not use Expedia

Expedia.ca - I do not recommend this company. They do not refund a cancellation even if the cancellation is made 35 days of the booking. Also, if you are American it states this: ALERT WARNING! When you click on the link to "Protect My Hotel" it then says - "Travel protection products are currently not available to residents of United States”.

WORST experience I have ever had. I cancelled a reservation because I accidentally chose the wrong package, it did not include the flights. I cancelled 5 minutes after I booked, I am out over $3,100 dollars for a vacation that was not taken. I rebooked and we did use the vacation, not knowing that I would not be reimbursed for the first reservation. The customer service is poor to non-existent, they are not upfront about the cancellation. Please do not put yourself through the pain and lies they place online. Completely DISSATISFIED, they need to be out of business.

They are offering an $800 hotel credit per room if you book with Riu Hotels in Cancun, and when you're at the hotel, the hotel doesn't recognize those credits and says that Expedia always do the same fraud.

Attempted to book a hotel on a recent trip for the night I was in the locale. I was unaware that the site changed the dates of my search parameter. When I arrived at the hotel, I recognized what had occurred. Was able to book a room directly at the locale, fortunately. I kept getting messages from Expedia mentioning my upcoming trip, which I had canceled with the hotel. After frequent and multiple attempts to get this canceled, Expedia indicated they'd reach out to the hotel for an "exception" to their cancellation policy. I'd already spoken to the hotel and they had no problem with the cancellation.

Expedia charged my credit card for a room I reserved and upon arrival upon seeing the property cancelled the reservation using their virtual assistant, the reservation was confirmed as canceled, however Expedia still charged my credit card and hasn't refunded my money.

Please, somebody tackle these guys. How in THE entire hell can a company like this still be in business! I bought the travel plan and after finding out that I could not make the trip, I had to cancel the bookings I had for rooms and they could not do nothing for me.

I will appeal to all of you reading this. Please stay away from Expedia. They are a horrible company. Their customer service is extremely poor, mostly being unable to resolve anything or answer the phone, and many times, even disconnecting. I'm surprised that they have not been shut down for fraud. I've been charged twice a couple of times, and finally, learned my lesson. They were a great company at one time, but have since went bad. Good riddance!

Expedia gave me the wrong address for a rental car return in Oaxaca and I ended up in an area where I did not feel safe at night looking for the place that was not there. Also they encouraged me to buy a rental insurance coverage in advance but when I picked up the car they would not accept it and wanted a deposit of $13,000. So I had to buy double insurance to avoid paying that. A lot of stress for a holiday.

I will never use Expedia again. I booked a reservation to Dominican Republic with my kids which Expedia stated it included free breakfast which is why I booked it. After getting here the hotel said my reservation didn’t include free breakfast for the 5 of us. I showed them my confirmation from Expedia which states free breakfast. After going back and forth with Expedia they would not honor what they sold me and I ended up having to pay for breakfast every day. I will never use Expedia again.

I booked a half day car tour in Mumbai for November 25th with Bombay Insider Tours. The car never arrived and when contacted they apologized and said they would refund me. To date, December 15th no refund has been received. I feel cheated. I am now trying to get my money back through my credit card company.

-star what a crap site! Booked through Expedia On Dec 10th, checked the site to find my flight info the following day and none was there! Did the live chat with a useless customer service rep and despite giving my confirmation # and flight number, travel dates & times, email and phone number they say no flight exists! Called my credit card company and sure enough, loser Expedia billed me for the flights. This smack took me an hour and a half with this bull@#$% system. NEVER EVER BOOK ON EXPEDIA! If I did not print my info the day I made the bookings I would be sunk, thank goodness for American Express to protect my purchase. Absurd #BoycottExpedia!

Most horrible combination ... Real horror - Iberia and Expedia/Orbitz use this as a washing machine to tumble and attrition extra/revenue driving machine, fleecing customers. They repeated charged me for change of flight and never did change flight - Expedia/Orbitz/Iberia - a horror combination - spent five hours changing a simple flight change to a later flight 7 days later - paid and they confirmed and never happened - left me with same itinerary - no confirmation and then confirmed purchase of a new ticket of the same old flight that we were trying to cancel and move!!! Hello Peter Kern/CEO and Barry Diller/Chairman.

I have been using Expedia for years, but my recent experience has shown me serious issues with their customer service, internal communication, and refund handling processes. I spent over six hours on the phone being transferred, placed on extremely long holds, given conflicting information, and repeatedly told things that were later proven incorrect. I was originally trying to use a travel credit from a cancelled flight. Expedia claimed that the airline (Bahamasair) was charging additional fees and causing a large fare difference.

My flight was cancelled due to weather. I had a nonrefundable airline ticket and yet I have a credit I can reuse the full value of my ticket for another booking. I booked a hotel through Expedia that apparently had a nonrefundable after 11.22.2025. I called to explain I was not able to make the stay since my flight was cancelled for weather. I asked for a credit so I could rebook. They said it's the hotel's decision. I called the Hotel Kixby in NY and they said it's expedia's decision. The customer, me in this case, is put in a helpless situation and not being treated fairly.

Their web page stated "fully refundable", but when I attempted to fix an error in one of my flights, I could not get a refund or someone online who could legitimately help me. The only flight offered was incredibly bad, with a 22 hour layover in a domestic airport. Trying to get someone on the phone is close to impossible and trying to find someone online that knows what they are talking about is time consuming and worthless. Use Google Flights.

This review is for rental car booked as part of the bundle via Expedia!! ⭐ Zezgo Car Rental – One of the Worst Rental Experiences I've Had. I booked a hotel and car rental package through Expedia in Fort Lauderdale. The hotel was fine, but Zezgo car rental at Miami Airport (MIA) was by far the worst rental experience I’ve ever had.

Robbed us our money. We called Expedia to book a room and told the rep that we only wanted the room if we could check in early. The Expedia rep assured us that the hotel had availabe rooms and that we would be able to check in early. Once the rep gave us the price we reiterated that we needed to check in early and asked multiple times if the price that he was giving us included early check in. We were assured that it did. We arrived at the hotel only to be told by the front desk person that they didn't have any rooms available at all. No rooms for available for early check in and no rooms for regular check in later that afternoon.

Zero stars. This company provides no service at all when needed. They kept sending me emails stating my flights were on time and to check in. When I went to the airport the flight did not exist and had been cancelled. They told me they don’t actually receive updates of changes so they send out reminders based on the original reservations. They also would not assist me getting new flights and told me I would have to contact the airline directly for a refund. They both pointed the finger of responsibility to each other and I had to book my own flights at the airport. Absolutely useless service. Stay Away!!!!

WORST SERVICE EVER. Hidden fees. Rude REMOTE attendants. I reserved the car through Expedia. I was waiting for the Routes Shuttle to pick me up before 8:30 pm. Their shuttle driver told me that this is not the correct shuttle. I had to call them to send the shuttle back. The same driver took me the second time around after making me wait for over an hour. I got to their location around 10:15 pm. There was nobody present at their location, and one is expected to use the touchscreen to call an attendant to get the car. After at least 3 calls, an attendant finally answered and, after I supplied all the documents, including my insurance card, proceeded to tell me that I had to pay $49.99 insurance verification fee. I explained that my reservation included all fees and taxes, but the attendant refused to release the car unless I paid the fee and told me to talk to Expedia regarding the charges.

Expedia was not able to transfer me to a different hotel closer to the event venue I needed to attend in Paris. They claimed that the hotel booking was not refundable in case of cancellation. But how about if I am not asking for my money back but rather wanted to switch to a different hotel? I called the hotel in Paris and they told they could have handled the cancelation if we booked directly with them. So what is the point of booking through Expedia if they are not able to help in this situation and not flexible at all. Expedia values more their relationship with the hotels than the one with their customer base.

Booked a room through Expedia, but soon realized it was AI ran and info was falsified. I also bought the trip protection insurance to make sure I got my money back. So I cancel the booking and request a refund. Expedia responded weeks later saying I will get a refund only for the insurance that they did not honor. I will never use them again.

My wife and I booked a trip to the Azores in Jan 2025 for a Sept trip through Expedia. They scheduled the travel to go BOS->to Sao Miguel Island->to Terceira Island->to Pico Island. The rental car was booked at Pico Island; hotel was booked on Sao Miguel; round trip plane tickets for two were $1,710. Rental car fee was $1,370 for 9 days. Their booking fee was $1,984!!! We assumed this charge was for the hotel but we had to pay the hotel when we arrived!

Expedia has a scam going with the Routes rental car service. I paid $70 to Expedia for 'Car Rental Fees' and the Expedia receipt says, "The total price includes all mandatory taxes and fees." I then got to Routes in Orlando and they told me I had to pay $500 more in fees for the rental. I thought I got a deal through Expedia for bundling the car rental with flights and a hotel since there was no indication I'd need to pay more fees to the car rental company when I checked out in the Expedia app. I had no other option but to pay Routes the $500 after waiting a half hour for a shuttle from the airport. DO NOT USE EXPEDIA OR ROUTES FOR CAR RENTALS. THEY ARE SCAMMING EVERYONE.

Took 2 hours to cancel my booking. Never again.. They insisted on rebooking with them to issue cancellation only 20 minutes after booking car rental. They never showed rental desk business hours until the booking was complete. Piss poor customer service.

Expedia booked a hotel room for May of 2026 with an advertised price of $389 and under the price was a statement "you will not be charged yet" but upon payment I was notified by my bank that I was charged $521? I immediately contacted Expedia about the issue and was told that because the booking was just made it should not be a problem but that they would need to contact the hotel. The next day I was told that the hotel refused an adjustment because it was a "nonrefundable" price. I canceled the booking and file a dispute with my bank but they like Expedia/Hotel refused to issue a refund. I asked if the booking could be reinstated since I still needed lodging and that too was refused. Expedia says that it is the hotel and the hotel says it is Expedia? I lost $521 and they have gained the monies from a "double booking".

I've made a reservation but without confirmation. At the same time, an information appears to make me aware if I would not confirm in 24 hours the reservation will cancel. So, after 24 hours I gave up and consider the reservation was cancelled. Therefore, I was charged like no-show by Expedia and I complained about it and received an email in attachment. I'm waiting 5-7 business days for my refund. Today, I received another email to tell I won't refund anymore. That's an absurd!

Booked a hotel for a total of $360 with them, got to the hotel and they said I only paid $288. Tried to get in touch with Expedia, they said the reservation was non refundable? I had to pay the difference myself and expedia won't address the issue.

Never, ever use this company. Tried to cancel a substandard room in a hotel that was housing the homeless and they charged my anyway. They told me to rebook another hotel, which I did (through them) and they still charged me for both. I will never use them or any of their other sites for travel again! A very deceitful, unethical, and dishonest company.

I purchased a round trip flight from Lima to Cuzco and a hotel room in Cuzco. When I purchased , it said I have 24 hours for free cancellation. I cancelled a few hours later so I could book an earlier flight and Expedia returned the flight money but kept 890 for hotel saying the hotel’s policy is no refunds. They told me they called and emailed the hotel to get my money back. I called the hotel and they told me Expedia has not written them or called them. In fact, they never got my money since I bought and cancelled the same day. They told me Expedia has my money. I have spent over 20k over 20 years with Expedia but never again. They are dishonest.

I searched Expedia for car companies inside the Honolulu Airport. They matched me with a company which I thought would be inside the airport since my search parameters were the airport. It turns out the company is a one hour walk outside the airport and only accessible via shuttle. The rental company also has horrendous reviews online with pages of one star reviews and lots of pictures on broken, damaged cars being rented. Lots of reviewers calling the company service horrible and a scam company. Expedia support refused to acknowledge any responsibility at all when I tried to cancel. They refused any responsibility whatsoever for the company not being at the airport and zero responsibility for the horrible company reviews and damaged cars being rented. Even after explaining that I had medical problems that made it necessary to rent inside the airport the customer support just said "sorry for the inconvenience."

Expedia, manager Hector came through yesterday with a major refund toward the cost of my stay (that was charged to my account by The Sebastian in Vail, CO.) I wish to express my thanks for their relentless attempts to contact The Sebastian with no cooperation from The Sebastian.

My recommendation is there are many places to stay in the village in Vail, CO so look around for a place with more cooperative management. We can’t control flight cancellations. Evidently insuring a reservation at The Sebastian means nothing to their managing staff. Select another lovely place for your visit and have a great vacation.

On October 26th, 2025, after driving all day, I used Expedia to book a room in Idaho Falls at a Super 8 motel. According to the app, there were multiple options for rooms. I chose a room that was pet friendly and completed the transaction. I was literally minutes from this hotel when I booked the room through Expedia. When I approached the front desk assistant and told her I had a reservation, she told me there was no such reservation under my name and that they had no rooms available. She apologized, but told me that this was not the first time she had experienced this issue with clients who booked through Expedia. She apologized even though it was not her fault and helped me by calling around to other local hotels.

Don't expect guaranteed price drop coverage all the time or them helping you. I paid over $100 for a night booked through them, only to get to the location and the price be less the $50. When contacting customer service they were no help, and wouldn't adjust my booking for the price difference.

We booked a taxi ride (Elife limo) from Narita airport, Japan to our hotel 10/15/25 for $147 through Expedia. No taxi showed up when we arrived. DON'T BOOK 3RD PARTY SERVICE through Expedia. Unreliable 3rd party service offered by Expedia. We have ended up paying $209 for a taxi ride on top of $147.

We booked IBIS STYLES PARIS GARE SAINT LAZARE on July 24, but since one of our travel companions has limited mobility, we tried to contact the hotel with some questions. However, no one ever responded — only an automated virtual assistant. We eventually decided to cancel the booking and reserve another hotel instead.

I am in the midst of a nightmare situation with Expedia and their customer service must be run by bots as all they offer is meaningless slogans instead of correcting their own errors. I was booking a hotel stay in Warsaw and unfortunately there were changing circumstances as to the length of the trip and whether my partner could accompany me - over time, I made three reservations for the same hotel but for either one or two person and different length of stay, and ultimately cancelled all of them. Unfortunately, due to some computer glitch on their part, the last cancellation went through on my end but not on theirs. So I kept getting notices about my upcoming trip while it showed as cancelled and no active trips on my end! Reaching a human on expedia is close to impossible but I left a survey feedback describing the situation - to no avail.

On October 4, 2025, I made a vehicle reservation through Expedia for a Hertz rental and paid $199.26 USD via my debit card. Upon arrival at the location in Fort Lauderdale an hour late due to traffic, I was informed that the vehicle had already been rented and that they could not honor my reservation from Expedia. As a result, I was required to pay again directly to Hertz using my Chase debit card, and Hertz has already withdrawn $195.69 from my account. I contacted Expedia, who advised me to contact Hertz Rental Car to inquire about why my reservation was not honored despite my payment, and noted that Expedia still holds my funds since my reservation was not accepted. I request a full refund from Expedia for the reservation, as they currently have my payment. NEVER EVER AGAIN I WILL USE THEIR SERVICES.

I booked a hotel in the boonies in Japan in a rush. Traveling with a family of 7, Expedia said I got 3 rooms with twin beds. The hotel confirmation page said 1, however. So I contacted them to make sure, but they didn’t respond, so I asked Expedia to cancel. There’s no way I’m taking my family to a hotel out in the middle of nowhere in a foreign country to sleep on 2 beds. Expedia refused to cancel or refund.

Recently responded to an Expedia Offer for round trip airline tickets from CVG (Cincinnati) to LHR (Heathrow). Chose offer with up charge for ECONOMY SELECT PRO—slightly roomier seats, refundable, “seat choice”, free checked bag, and some other perks (meals and drinks). The up charge for these tickets was over $300, closer to $400 per round trip ticket.

The “stars” and reviews are VERY DECEIVING. Once I did a regular internet search on the hotel I booked, it was completely different. I wish I would have done more research, but assumed I could trust Expedia. I will not make that mistake again. I will never book through a 3rd party again. Worst experience ever and not one single person made it right on either end. Don’t book a room at the Ramada in Harrisonburg VA, it’s disgusting, even though Expedia says something very different.

We booked through Expedia for a hotel for a Thursday night. We cancelled that night and rebooked for Friday, and received confirmation that this went through. However, when we got to the hotel on Friday, they didn't have a reservation for us. They did see a reservation for Thursday (the day we cancelled) and marked us as a no show. There were no rooms available for the night anymore, so the hotel turned us away and we had to find a hotel on our own. We called Expedia and were ensured that we would be compensated for our situation and we had nothing to worry about, we just needed to call them back the next day when they could speak to the hotel manager.

When purchasing their “Packages” they don’t include the car rental. So you think you’ve paid for the rental, but it’s not. So your trip will cost more than what you’re planning. You will get the run around as well. They told me they were refunding me, while I had wasted an hour trying to pick up my car. Then emailed me saying they would not be.

I booked two rooms at a Hyatt through Expedia. When I arrived, the hotel only had a record for one room. When I showed them the receipt from Expedia they said I’d have to work this out with Expedia. Expedia never responded to my inquires and the hotel was fully booked. I had to split the family and stay in two hotels while eating the cost of the new hotel. Expedia never gave me a refund or responded to my complaint. They have terrible customer service.

Do not use Expedia car rental. Their prices are good at first but hidden charges and insurance they sell you is not acceptable at the car co. Book direct from car co. Expedia you suck. I will never use you again. You ripped me off.

My sister passed away so my mind wasn't exactly functioning properly. As I've seen in other reviews, the website looked EXACTLY like the hotel site and I really wasn't paying attention. I booked an extra day unintentionally. All I wanted to do was change the checkout date. Expedia "help" center page was no help at all, since everything I clicked on sent me back to the help center page. And that page wouldn't let me do anything except cancel the whole reservation and re-book at a higher rate. Hard to do since I had already checked in.

We booked a car rental 2 months before our trip to Italy at Autovia, and the car was not available when we went to pick it up. Expedia said they would cover the cost of a new booking if we booked through them, as a goodwill gesture. We found a car at Italy Car Rent on their site, booked it for considerably more than the first booking, and have been fighting with Expedia ever since to get the promised refund. The lack of English speaking representatives is frustrating, as is the complete runaround we are getting through email and phone calls.

We booked a vehicle through Expedia and the car was to be picked up from Manchester Airport. Before we left we completed details for Green Motion which included providing our flight details. We were delayed on arrival we called for shuttle bus which took over 30 mins to arrive. When we got there there was a customer ahead of us and so we waited another 25 mins. When we got to the desk the agent said he had seen our booking but expedia had cancelled it as we were late (by the way Expedia say they do not cancel). I said "oh what do we do" the agent said "we can rent you a car at 585 GBP for the week", our original booking was $221 Canadian dollars so a substantial increase. We left the room and went to the main reception and booked another car on expedia at the price of $219 on the Expedia website.

One of the worst company I have ever dealt with. Expedia sent a confirmation for the ticket I booked in Aug 2024, but it did not show in the system when my husband went to the airport. Called so many times in the past one year but still did not get any refund. Spent almost $1400 plus the inconvenience and wasted my time. I was told in March 2025 that I will get refund. It is October now, no refund yet. Called today, the call ended but no follow up. Avoid it at all cost. My first and last time using this unprofessional and deceiving company.

I said I didn't want travel insurance because I was leaving that day and I was 50 miles from the hotel staying 3 days and they charged me $25 for insurance I said I didn't want. Expedia said I couldn't get a refund because I had to do it within 24 hours of going on my trip. Well I had just booked my trip. When I got to my hotel 3 hours later there was a $25 Insurance fee for the trip insurance. I have fought with them for days over this charge and Expedia is the policy holder. Please be careful booking with this company because there's a lot of lawsuits. One guy actually just won $30 million from them. The insurance is fraud and that's with the federal government.. You can't cheat people and if they cheat me they're cheating everybody else every second every minute every hour. This is against the law. Don't use Expedia. Donna ** Columbia South Carolina

We booked that Hawaiian Vacation Hotel & Car. A few days later, my mother-in-law went to emergency room & is still in the hospital & she's terminal. I emailed and called and Expedia refused to cancel our reservations. I called the hotel and they gave me information to give to Expedia and Expedia finally refunded the hotel cost. I called the rental car company and they also said they'd refund the cost, but it must be done through Expedia. Expedia refused to cancel the car rental reservation. I will never use Expedia again.

I RECOMMEND YOU DO NOT USE Expedia! A complete and total scam. I booked a hotel using their app and found a cheaper price. I called the hotel to cancel directly and was told I COULD NOT cancel directly with the hotel since I booked through Expedia. I contacted Expedia and was told I needed to cancel through the hotel and was not able to cancel through the app since I made the reservation the same day. I didn't stay at the hotel and was charged due to the runaround. The few dollars I would have saved had I stayed at the hotel and what I thought was coverage to be able to cancel a reservation without hassle, WAS A HUGE MISTAKE. NEVER AGAIN, WILL I USE Expedia. Totally Disgusted.

I booked 2 hotel rooms through a booking agency that is owned by Expedia. My family and I checked in and the process was seamless. Later in the night, I was awoken by my sister and her children yelling that bugs were biting them. They had bed bugs in their beds. Our rooms were adjoining and our joining door was open. We squished a bug and brought it to the front desk. The hotel clerk said to call Expedia to ask for a refund. So I did. The agent on the phone placed me on hold while she called the hotel and got permission to give me a refund. She came back on the phone and told me it was approved and they will refund me the full amount for both rooms. We packed up our 3 kids at 1am and went to a different hotel.

Do NOT book through Expedia. I booked a hotel using their service that had decent reviews. I was not expecting the Ritz, but was expecting a clean and safe room. That was not the case. I was in the room for less than 5 minutes before I checked out. spent quite a bit of time going back and forth with Expedia trying to get a refund (minus the 1 day if the hotel felt that my booking cost them revenue). Expedia maintained that they were unable to make contact with the hotel. The hotel manager said she hadn't been contacted, but couldn't refund my money as the hotel was booked through Expedia. I ended up being charged $700 for the 5 minutes I spent in the room. I would recommend booking directly and cutting out the middle man as Expedia was of no help.

I would never use Expedia again. Had to cancel my trip to Scotland due to an exceedingly expensive vet emergency. They totally failed with cancelling and giving me my WestJet flight credit. Misinformation re. where and when I needed to use the credit. Required multiple calls, multiple times. Also, there was never proof of anything on my account on the Expedia website - just 2 emails saying the trip was cancelled and I had a credit. The most irritating thing of all was I had to book another flight via a customer service rep. Very, very old school, outdated method. I should have been able to book and use the credit on the web site. Do yourself a favour and book directly with the airline. Expedia is not worth the frustration and incompetence.

I booked a tour in Jamaica through Expedia, expecting a reliable service. However, the tour provider never showed up at the hotel lobby to pick us up. We didn’t receive any proper calls or notifications either. When I contacted Expedia afterward, they refused to do anything about it. Instead of considering the customer’s statement, they simply took the provider’s side and closed the case. This complete disregard for the customer is unacceptable.

I booked a package deal in Honolulu and when we got to the hotel to check in, they informed me that Expedia did not collect the resort fee. I had to pay another $450. Expedia NEVER told me that, and when I complained they supposedly gave me a mere $25 credit which I do not see on my account. Please just book directly and not through Expedia, even though it may seem you are getting a good deal. I won’t be using them again.

I had one of the worst experiences with Expedia and will never use them again. I had booked two flights for my employees to travel to DC for work. When bad weather moved in on the travel days, the trip became pointless since they would not be able to work. I called Expedia customer service and after waiting over an hour, I finally got a live person. At first, I was told I wasn’t eligible for a refund, but after being placed on hold multiple times, the agent came back and said he was able to cancel the flights and issue a full refund—or so I thought.

Expedia tells you you get great deals. Well don’t believe it. Look at their deals and then call the hotel directly. You will find it much cheaper to book through the hotel directly. My hotel cost $85 more through Expedia than the hotel would have charged for a two day stays.

So my first time using the site was 9/19/2025 and the representative did not give me correct information for my booking. When you are working and giving details for any type of call center it is priority to make sure to give all details and don't miss anything. Unfortunately my representative missed out on information which she should have given to me. Never again. I will call and just ask questions directly.

I have been a loyal Expedia customer for over 10 years, but noticed a huge drop in quality this past summer. Listing on their site now includes independent hosts who are able to cancel bookings at the last minute and are under no obligation to be remotely honest with the listing. The worst part is that the Expedia platform allows these bad actors to appear legitimate. After falling prey to this scenario, Expedia customer service offered less than zero support, and I was out of pocket thousands of dollars. To add insult to injury, Expedia scrubbed my negative review of the listing so this bad actor can continue to scam customers. Cancel your accounts and book directly with hotels.

I got Flight credit from Expedia and sound like they want you to lose it to them. I called them more than 5 times to redeem for new flight before expiration. But all the time they told me the fight are cancelled, Seats are fill, my redeems not qualify, etc. Everything you can think of (the website shows the flight are available with seats available). They tell me to upgrade my flight higher, mean I must pay more money (I got $ 3k credit ready). Even more expensive than If I book the new ticket with new cash of the same flight. What is the logic? They called you after that then hang up on you and disappear forever.

Expedia ad says you can cancel booking. I tried to cancel auto and rebook through Expedia but different auto rental company and it says it is not allowed. They will mislead you, take your money but after they have it you are on your own. Their loss! I will never book through Expedia again!

I was very disappointed in Expedia Customer Services. My case is still not resolved even after we paid an additional amount to Expedia in order to receive our refund. We signed a DocuSign and received a confirmation number for refund and promised it would take max 2-3 billing cycles. Upon not receiving anything, all phone contact numbers listed on my DocuSign were invalid and not in service. Live chat offered me direct phone numbers to the accounting department with contact name and when calling this number give to me it was to a hotel desk reservation. Every number I have called; I am hung up on. Where do I go from here.

We used Expedia.com (same as Hotels.com) to book a trip. Our experience is below. Expedia and Hotels.com were little to no help to rectify the situation for us. We were left to pay for 2 hotels for the same vacation because they did not go to bat for us! We booked Mistral unit #15 offered by Benchmark Management on 30A. All we can say is run!!!! The unit was completely different than the pictures, and in an abused and gross state.

We bought 7 tickets for hop on hop off for Cancun. We got to pickup area 16 minutes before schedule but Turibus was no show. We called Turibus 4 times but no answer. About 2 hours into waiting we called Expedia who also tried calling Turibus to no avail. We waited about 3 hours in 38 degree heat and humidity. We asked the vendors in the pick up area and they were equally surprised the bus had not showed up that day. We eventually left and asked Expedia for refund who has no leverage but goes with whatever a nonperforming vendor says. It's like been traumatized over and over (missed a tour of Cancun, waited about 3 hours for a 2 hour round the city tour, no response from Turibus, awful customer experience and no refund from Expedia). Buyer beware that Expedia does not look out for your interests but their cut.

I purchased a flight with flight insurance. I could not make my flight. They refused to refund my money instead offering to refund flight insurance and give me a 88 dollar credit with Delta and I fly with them in next couple of days. Totally unacceptable.

Never will I use any venue that uses Expedia for any part of their service. We booked an important trip in a package deal with another vendor. Expedia was who they used for the airport to hotel/hotel to airport shuttle. We waited of around an hour and a half at the airport for a shuttle that never arrived. On my 4th phone call to the shuttle service, they finally told me they didn’t have a shuttle to send. We made other arrangements for each transport. When I attempted to reach Expedia for a refund, their emails “are not monitored”. Their customer service agents (yes plural) disconnect the call as soon as I begin to explain what I am calling for. A total, very frustrating waste of time trying to deal with them. In short, they absolutely suck. Never again!

Had to cancel flight. Unusable flight credits - rep hung up on me when asked to speak to supervisor. Never again. Just book directly yourself. I'm out hundreds of dollars with no way to fix and unhelpful reps.

I rented to car at Gatwick Airport through Expedia. Expedia offered and I purchased insurance up to $50,000 if damages were incurred to vehicle. Insurance refuses to process claim for $3,400 as Alamo refuses to provide documentation. Expedia claims they have no responsibility. Expedia Supervisor spoke limited English. Customer service is horrible.

I booked with Expedia under itinerary **, but by mistake the wrong date was entered. I called immediately after booking and explained that I only wanted to change the date, not cancel my trip. The agent told me they would contact me within 72 hours, but no one ever reached out. I called again and was told the same thing. It feels like once Expedia gets paid, they no longer care about their customers. My case number is **. I have been a loyal Expedia client for over 10 years, but this experience has been extremely disappointing and I feel treated very poorly.

On Wednesday August 13, 2025, at 2:35pm, I booked a stay at a motel through Expedia.ca for August 30 and 31. I specifically requested 2 rooms with 2 beds per room. The operator assured me multiple times that the one room will have 2 beds, and the second room will have a single queen. However, the hotel can take out the queen and put 2 twin beds. I specifically said to the operator that if this is possible then yes, let’s book. Once at the hotel the motel manager was shocked to hear that the operator confirmed the 2 rooms, however the configuration of the rooms cannot be changed. At this point I was stuck paying for a room ($514.72) I could not use, and I could not cancel without a cancellation charge.

Never book a car rental through Expedia. I booked a rental for Enterprise Exotic Cars, because I wanted to drive up the Pacific Coast Highway in a fancy car, because it’s on my bucket list. Well, when I showed up to pick up my car, I was dumbfounded to learn Expedia booked it through Alamo and not Enterprise. I clearly had all the documentation that showed an Enterprise Car reservation. When I called because they ruined my trip, they tried to tell me I booked it incorrectly. That’s BS because I never got any documentation from Alamo before my rental car pick-up. I REPEAT, NEVER BOOK ANYTHING THROUGH EXPEDIA. DO IT DIRECTLY WITH THE COMPANY. That included rental cars, flights, activities, and everything else they offer. You know Expedia sucks when the places you book it with tells you never to use Expedia if you want to get what you want.

If you have to cancel or make a mistake on a booking, all heck breaks loose. It’s better to search Expedia or other sites and then book directly. Then if you have an issue you are talking directly to airlines or property.

I was trying to book a room on Friday night for a trip. It brought up the price so I clicked on and it changed the date. So I went out and tried it again. Everything looked good. They never sent a confirmation email so I was traveling so didn’t follow up. I got to town and checked with hotel about the booking and said it was for Friday night. I called both hotel and Expedia and they both pointed finger at each other. Beware of them changing dates on you. Seems like I am not the only one this has happen. They genuinely didn’t care about me as a customer!