Expedia Reviews

I booked a package deal which included a car for six days. At the airport, a limo driver was there to pick me up to take me to a hotel. No automobile. I repeatedly tried to contact customer service. I believe AI was answering and with no category to fix the problem. I’ll never use them again.

Terrible customer service if any issues at all! Booked a package and put wrong date for transportation and was stuck at airport. Took three hours to reach them and then nothing!

I purchased protection of my reservation from Expedia, since I was staying in a rather pricey hotel. I found that I had made an error and had to cancel one day of a four day stay. I am 78 and my spouse is 86; I explained that we would have over a 6 hour drive back from New York City. They said they had contacted the hotel and there were no refunds. That the cancellation fee would be equivalent to what I had paid for the room. When I inquired about why I paid for the protection, they did not reply. So, I have lost over $500 plus what I paid Expedia for the reservation protection.

I’ve been a loyal Expedia customer for years, but after this experience, I will not be using them again. What should have been a simple process (logging into my account, managing a booking, and using an existing airline credit) turned into days of effort and hours of frustration. Instead of a smooth experience, I encountered a broken system, conflicting information, and deeply unhelpful customer service. The issue was trying to use a $197 airline credit with Southwest Airlines. The website wouldn’t apply the credit correctly, so I reached out to customer service multiple times. Each time, I received different and contradictory answers:

I have used Expedia for years and their service has plummeted. I recently booked a trip and it never actually reserved the seats. When I called to find out why, they told me it was their mistake and they would fix it. Their “Fix” was to charge me for first class tickets so they could be refundable. They charged me $15,000 for the tickets and promised a refund in 1-2 billing cycles. That was 70 days ago. No refund. When I called customer service they transfer my call and hang up on me. I’m out $15,000. I’ll never use their services again.

The online chat is a scam. They deceive you, ask for you to wait for their response then quickly say you have not replied and close the chat and case. They then send you an email and do not respond ever to you via email. It is a vicious circle of no assistance and getting nowhere. We wasted 4 hours of our holiday and spoke with 8 staff member of which all didn't assist us.

If I could give a zero, I would. I wish I had read the reviews before I booked through this awful company, please AVOID!!! I have spent over 4 hours on the phone, placed on hold, and left by the supervisor and got nowhere. I booked my flight and hotel through Expedia, received only confirmation for my return flight, no confirmation from Expedia for the hotel or outbound flight, although my card has been debited, and no one can find my itinerary or reservation! I am going round and round in circles, I have sent emails and still gave gotten nowhere. Please DO NOT book through these people. Find a reputable company!

I am sure many are going to miss this, but if you are new. I was a customer with Expedia for a while. Anyway, I was renting a car and their website messed up, I refreshed, it reset my dates. Did not notice until next day (within 24 hours). I had foolishly paid in advance... I have never had to deal with their customer service before, so did not know of the scams that others have run into. Anyway, they made it clear that they would not be giving me a refund after I had gone through their whole process and even been promised one. I could probably sue, but I am accepting that my $240 loss vs their loss of my business, and if anyone reads reviews or AI scans this, they know that. You can use them; just never, ever do the prepayment... it doesn't save much and will never be worth it for you. And good luck to others.

I had an extremely frustrating experience with Expedia, and I will never use their service again. Their customer service is absolutely terrible. When an issue came up with my booking, I expected them to advocate for me as their customer—but instead, they immediately sided with the hotel without even making a genuine effort to understand my situation.

I booked a rental car through Route cars on Expedia. The company sent me an email stating that local people with Colorado driver's licenses are not permitted to rent cars. They only told me after I booked. They new my address via my credit card address! They charged me 100% for a car they refused to rent to me! No where did it say you cannot be from Colorado! Expedia let them scam me. I am so disappointed, I thought they only would deal with reputable companies, not scam artists. I won't be using them again.

DO NOT BOOK THROUGH EXPEDIA! I would give zero stars if I could. Booked a hotel through them. When contacting the hotel, we were told there was no reservation made and we needed to contact Expedia. When trying to contact Expedia, multiple calls and chat were ended for no reason. Expedia continued to say that it was confirmed on their side. Due to it being a non-refundable booking, they would not refund us, even though we had no reservation made from the hotel side. Absolutely terrible customer service and is a fraud!

Do NOT use this company. I booked a flight on March 14 and paid extra for insurance so I could make changes or cancel if needed. When I contacted customer service to change my return date, the representative was very rude and rushed me, saying I only had two minutes to review the information. He then told me the insurance only works within 15 days of purchase. This was never clearly stated on the website. They make it seem like you’re fully covered, but that’s not true. This feels very misleading and untrustworthy. Please be careful before booking or purchasing their insurance, or flights.

Best Western in Monticello, NY was horrible, dirty and people are actually living there. It was false advertisement. Best western has promised to give me back $384.00, Expedia you should refund me back the reminding balance of $236.30 for a unsafe environment. Confirmation # **, last 4 digits on visa card ending in **.

Expedia remains a trusted choice for travel due to its extensive bundling and transparent pricing. While its rewards program and diverse inventory are convenient, its inconsistent customer support and filtered search results can be frustrating.

I made a mistake of just booking through them instead of directly with the airlines like I usually do. When the airline made a schedule change and emailed about the change, I tried to call WestJet first as the email stated to do, as I would miss that flight they rescheduled me for. They told me due to it being booked through Expedia I would need to speak with them.

Expedia is TERRIBLE!!!! DO NOT BOOK WITH EXPEDIA!!! We booked a hotel and round trip flight with Expedia to Las Vegas. I was able to call the hotel direct and get a MUCH better rate than Expedia offered. As a result, I canceled the hotel with Expedia within the time frame to not receive a cancellation fee. I felt that I it was taking WAY too long to get refunded the nearly $500 that Expedia owed me. Good luck trying to find an actual phone number or speak to anyone that even remotely speaks English!! I demanded to know when my refund was processed by Expedia and when my bank actually received the refund to process.

I booked with ability for a full refund if I cancelled before 28 April. Well, I cancelled 2 weeks ago. I've now been told to deal with VRBO, another party, and Expedia have washed their hands of this. VRBO are just about as bad except they at least answer a phone. Expedia have no means of contact, you're just left hanging. The Expedia Help Centre doesn't really exist. I've tried clicking the link many times for many days and it keeps sending me a broken Virtual Agent. AVOID.

Expedia promoted a motel/Inn on their website that I booked having confidence in the presentation. As it turns out the pictures contained in the advertisement didn't look anything like I found when I got to the location. The "Inn" was rundown, in need of maintenance, and the rooms were the smallest I have ever seen and smelled musty. I didn't stay, I never even formally check in. The staff told me they were keeping my money because I didn't cancel 24 hrs in advance. I called Expedia for help and all I got was the rep called the hotel and told me they said no refund and he would have to wait to talk to the manager. Expedia takes no responsibility for the falsity in advertisement and isn't motivated to assist me beyond a phone call. I even bought the insurance which is apparently also a waste of money. Don't use Expedia. There are many options out there that actually stand behind the customers.

Ok... I booked a van thru Expedia for Thrifty rent a car waterloo ontario on weber street. The booking was smooth online... about 1 hour late Thrifty called and said they had no van available... I tried to cancel with them. They directed me to customer service of expedia.... Start of my nightmare. I contacted expedia. They cancelled my insurance for my vehicle. BUT said they couldn't refund my rental charge as per their policy.. I did ask there's a policy where you charge someone and no service is provided?

I rented a car through Expedia from Autovia in Rome airport. The car company refused to rent me a car as they stated I needed an International driver's license! Nowhere in the email confirm the booking is that stated and the link that they provided to define the valid driver's license is blank. See attached images. Expedia refused to refund me the amount as they said - it was their “policy”. Customer service is rude - avoid them like the plague. I am deleting my Expedia account and so should you!

Please do not consider doing any kind of business with Expedia! I lost over $900 that they charged when trying to purchase an airline ticket, but the purchase ultimately failed. I have been trying for a week now to get a refund.... not sure I ever will.

Had to rebook a flight. When my son arrived at the airport, the gate agent said they could see his reservation but were unable to issue his ticket. In the past 36 hours we have spent over 7 hours on hold before they finally admitted it was their error. They first tried to blame Jet Blue so we called them and they said Expedia never released the funds. So back on hold for hours with Expedia. Absolutely TERRIBLE customer service. Never trust Expedia! Took almost two full days to get a refund started. Now we wait and see if it actually arrives. Now my step son won’t be able to visit for several more months and he hasn’t seen his father in eight years.

Do not use. I booked a car via Expedia after my flight was diverted. When I arrived with my children and luggage to pick up the car, Hertz said no cars available and they wouldn't help me get another car or honor the rate at another Hertz location. They informed me they have no partnership with Expedia and only honor reservations when extra cars. So I spent $40 in taxis to and from the location and wasted hours of time as had to get home and eventually booked a flight instead. I lost hundreds of dollars and just was requesting $40 in the failed Hertz rental. Expedia refused to acknowledge fault or provide compensation/credit for the $40. Do not book with Expedia. Per multiple reviews, they do not have real agreements with providers and you are not guaranteed even after confirmation and payment!

Worst service ever, booked a trip, my first name was wrong. They said give us 48 hours, well 96 hours later and nothing. Called the airline and they also have heard nothing. Cost me an extra $1000.00 to make a correction because Expedia would not step up and get it done. Never use them or recommend them to anyone. They will scam and screw you over!

I booked a room in YAUCO PR for a couple of days. My purpose was to view and bury my dad. It was not kid friendly, the hotel was more for adults. We couldn’t sleep and my room had no TV, NO TELEPHONE, NO WIFI, NO HOT WATER. It was awful. I tried to check out and get credit not the hotel nor Expedia helped me. I eventually left and was so disappointed. I have always used EXPEDIA, but in a time of need when I needed them the most, they did not come through. If there is other ways please use them and not EXPEDIA.

Expedia sold me car insurance that the rental company refused to honor. My reservation even showed up under someone else’s name. This ruined the start of my trip and tied up over $1,500 on my card. I want answers and a refund.

DO NOT! I REPEAT DO NOT do business with this company. They contract with providers who will not be staffed to provide you with your vehicle when you arrive. Delayed flights happen ALL THE TIME. Pray your flight is not delayed and "outside of their operating hours" your only option will be to rent from Hurtz for triple the price. They will not refund you and they will act like it is your fault your flight was delayed, leave your stranded and not take responsibility for not having appropriate protocols in place to handle situations common in this industry. This company is absolute garbage. I do not leave bad reviews but this is beyond WARRANTED! You will not save money in the long run if your flight is delayed. You will lose money.

I used to use Expedia, not anymore. Booked a Hotel in Hawaii for our 25th anniversary with the option, that clearly you can cancel for a full refund 7 days before the trip, due to possible health issues with my wife. 30 days before the trip I learn on the back of the receipt hidden in small print no refunds. This should have clearly stated before the purchase is made. Very disappointed with Expedia.

Between Fairfield in Madison Georgia and Expedia, they have taken my $184 and I didn’t get a room or anything to show for it. As of right now I’m just getting a run around. I plan on filing a complaint with the state of Georgia against Expedia and filing theft charges against the hotel Sunday morning when I drive back through that area, because the hotel told Expedia I checked in at 5am the morning of check out after telling me the night bro didn’t have a reservation at the hotel at all.

I booked a hotel on Expedia. Never received a confirmation, but a trip insurance and processing fee was debited from my bank account. Trying to contact a live agent almost impossible. Keep getting a Virtual AI Agent which was no help. Terrible experience.

SCAM! They offered a bundle package that only added $37 extra cost to get a rental car with my flight. The car rental turned out to be at an offsite location, not at the airport, which was not clearly noted. The rental company, Zezgo, took my personal collision insurance but still charged me a huge and excessive fee for insurance on having the car go missing, and they charged me excessive toll pass fees. I ended up paying $256 to Zezgo in addition to the $37 through Expedia. For that amount, I could have rented at an ethical car rental company right at the airport.

I bought a trip through Expedia to cabo. At the time mexico was having severe cartel activity in the area we were supposed to travel to. They denied me coverage for my flight. Useless company and they need to be investigated. I will be reaching out to alternative services in attempt to get at least a credit. Don't use this company.

Horrible experience. Never ever go through Expedia. I booked a hotel trip 3 weeks in advance. They took the hotel fee plus the trip insurance 3 weeks before the trip. 4 days before the trip, my travel companion was in a car accident, I had to cancel. Expedia refused to give my money back and the travel guard refused my claim. I provided documentation of the accident from our insurance and the auto body invoice as proof. They denied it all. Be very careful before you use sites like Expedia and read the travel guard disclosures of what is covered.

My confirmed reservation was canceled with no meaningful explanation. No documentation, no specific reason, only vague language and scripted apologies. When you are traveling for important plans, that level of opacity is unacceptable. This cancellation involved an ex-Sonder building. What makes the situation even more telling is that the same property, when booked through Hotels.com for my family members, resulted in them being rebooked into a similar accommodation at the same price after the cancellation. In other words, another platform stepped in, honored the rate, and resolved the issue responsibly. Expedia did not.

Booked a rental car through Expedia. Pickup was scheduled for 1500 at closing time, so we arrived at 1430 ... To find it had closed at 1300. Called the car company: no help, no compensation, no discount on a re-res. Called Expedia: no help, no free car tomorrow or hotel discount tonight since we "didn't pay for anything and so we haven't lost anything" ... Except an entire night of our trip. :-(

I recently booked a flight to Japan through Expedia. I specifically wanted a premium economy flight. I paid more than I would have elsewhere for the specific airline, seat category and timing of my choice. However, apparently expedia is able to change flights 7 days in either direction of the date you picked without involving you in the change. This happened twice, the second time resulting in me losing our premium economy seats.

If I could give Expedia zero stars, I would in a second. I recently booked a round trip through Expedia, with a returning flight on a Monday at 6:00 a.m. I received confirmation of this booking with all the correct details. When I checked into my flight the morning of, it claimed I was on a flight 6:00 p.m. the night before. All of my booking information except my boarding pass says this was incorrect and Frontier had zero history of me ever being placed on the flight I booked through Expedia (meaning my flight was never changed, Expedia just never put me on the correct one). I then had to buy a new flight for houts later at the airport for $500. I have been calling Expedia for days for a refund, yet I have been unable to contact them.

It’s unfortunate 0 stars isn’t an option, because 1 is too many. After booking a 1 way flight for myself and my wife, Expedia is refusing to use her credits towards another one-way flight. Their customer service is beyond unreliable and undertrained. Not only incapable of resolving customer issues, they refuse to escalate issues to higher echelons of care. If you value your time, money, and peace of mind, you will NEVER book with Expedia.

Hey Expedia, FIRE YOUR CIO! Here is why:

You deceived me and misrepresented yourself. I've complained to Hilton and they are aware. You said I could use my points for Hilton. I heard you say I can use my points upon checking. The hotel Hilton let me know that I am unable to use points because I booked this through Expedia. You never mentioned Expedia. Had I known I would've hung up and booked through Hilton like I normally do. I'm not sure why the number appeared under the Hilton name. The scam started when you asked me if I wanted to purchase cancellation insurance. Instead of saying that, perhaps you should've been honest with me and told me I can't use my points because this conversation is through Expedia not Hilton. I want my money back. This is fraud and misrepresentation.

The picture of the hotel to get my booking was NOTHING like the actual hotel. The walking distance said 9 minutes. But it is actually 31 minutes. When I discovered the mistake. 5 minutes after I got the email for the booking. I tried to cancel it. However, the cancel button did not work. It just took me to an arrow message. So I tried to chat with Expedia and cancel it. But they charged me $20 to cancel it. So don't book for these people unless you want to get ripped off.

On Jan 25, 2026, I booked a $1,487.85 Flight + Car package via Expedia (Itinerary **): Delta PHL-ABQ on Jan 31 and Sixt rental. Delta canceled flights (H3CNDW), causing 9+ hour delay. I didn't fly or use car, but Expedia refuses refund, falsely claiming flight used and blaming Sixt. Ignores DOT refund rights. Support delayed with phone pushes and errors. Avoid Expedia—filed DOT/BBB complaints. Demand full refund!

I reserved a vehicle for a big trip (for me) coming up. I'm glad I decided to check my reservation for the heck of it (still got a month). The link now fails to go anywhere. Went through a few of the BS AI chat thing and I'm just not even going to bother. Certainly miss the days where you can just call and talk to someone. Anyway... Life's too short to fuss with poor customer service. Plenty of other options these days. Oh this was my first time with Expedia. Nice try expedia. You fail.

I booked a trip with Expedia in December. Due to weather, two different flights were cancelled. I called Expedia and the hotel as soon as I knew we could not possibly get to our destination. I was just trying to have the stay transferred to different dates. Every time I called, I spoke to someone different and nobody knows what is going on. I have gotten a different answer every time.

I booked a hotel, the dates I entered were 7/10 check-in, 7/11 check out. I proceeded to pick out the room and added insurance and I checked out, when I got the confirmation it showed check in 2/25, check out 26 which I never entered these dates, I called 5 minutes after booking the room, they would not assist me and would not move the date, I had to file a claim which takes 1/2 month and when you call to ask for person handling your claim per their email they gave me the name they refuse to put you through to that person, do not use Expedia for anything. They are beyond crooked and definitely can't be trusted, and I do a ton of traveling. Stay away from them. You will have nothing but lies, they read off of a paper and delay assisting you with something this small, imagine people spending a lot and having this happen to them.... Do not do business with Expedia....

Government workers listen up!!’ Do not use this service. They will tell you you are getting government rate and will give you a bill with taxes. When I called the number they reassured me I was talking to the hotel directly. I did not want to talk to a third party billing. Well the bill came with taxes. Now I have to file a dispute.

I booked 3 tickets through Expedia while my friend booked the exact same flight directly with Air France at the same time. We both initially saw the same price. My friend managed to complete his booking quickly, but when I tried to proceed, Expedia’s screen showed an error. When I went back, the price had suddenly increased by $400 per ticket.

The way this business operates is unprofessional and chaotic—honestly, they behave like monkeys and crows. They are loud and disorganized when you need help, but they act like scavengers when it comes to your money. I tried three different cards to book my father's flight (YUL-CMB), and they rejected every single one just to avoid honouring the price. They are untrustworthy 'crooks' who treat customers with zero respect. I’m deleting my account and warning everyone to stay away.

We booked a trip to Spain in August 2025, through AARP Travel/Expedia. We arrived in Barcelona on October 04, 2025, and our hotel told us that Expedia (engine) had cancelled our booking. We had to rebook rooms with the hotel. We tried getting money back from AARP Travel, but they told us that we had to go through Expedia. It's been 3 months, dozens of emails and calls. Excuses from I cancelled the reservation to the hotel cancelling the reservation. The worst travel experiences I ever had in 50 years.

I booked a hotel with Expedia last year. I did cancel it almost immediately because I found a different hotel that suited our needs better. Six months later they charged me for one night each for the two rooms I had reserved. The customer service agent told me that he was sorry for my inconvenience but that there was a glitch from their system to the hotel. Expedia customer service was very nice and apologetic but that doesn’t give me my money back. Oh then he said that there was a cancellation fee and I said, "Oh no there isn’t because I canceled it soon enough for that to not happen." Definitely don’t recommend using Expedia!

I would leave zero stars if I could. I purchased insurance but was told that my itinerary was nonrefundable. I usually do not book through Expedia, as I prefer to book through the specific hotel website, and my experience has confirmed that this is what I should continue to do. I will never book through expedia again. It is helpful for seeing what hotels are available in the area, but I would never recommend booking through their site, as you run the risk of the itinerary being nonrefundable, whereas when booking through specific hotel sites, changes and cancellations are almost always fully refundable up to a certain date. My travel is a full month in advance, but I can only change it if I eat the cost of my current itinerary and rebook either with expedia or elsewhere. Avoid booking through this website, it is never worth it. You can get the same rates through specific hotel websites without running any risks. Please learn from my mistake.

While traveling in Maine a few weeks ago we booked a motel in Bar Harbor. The agent booked the room we wanted but upon arriving we were told that they had 2 rooms for us. I just needed one room, me and my wife. I contacted Expedia after check in since the hotel couldn't do anything and was told Expedia would be in touch for a refund. Weeks later, no contact. After contacting them again I am told that it will take another 2 weeks to review. I ask for a supervisor but was told one wasn't available. I don't think I will get the refund and the woman didn't seem to care. Never again will I use Expedia.

I lost $2500 for using Expedia in securing ticket for a family trip of 4. They are not trustworthy on the marketing strategies and have zero empathy for customers in need of their assistance when run into difficulties. Stay away for your own good!

I have been a long time loyal Expedia customer, I had a passport issue and canceled my Cancun trip, Expedia won't give me a refund or modify my reservation or a credit. They keep saying RIU is refusing to give refund, which isn't true. Expedia customer service puts me on hold to call the Hotel and say the property manager won't answer, as I was on hold, I also called and they answered my call. THEY LIE AND KEPT MY MONEY! So disappointed. Terrible experience. Don't use Expedia.

Expedia keeps saying to tell me the hotel is holding all the money, but that is not true. I’m glad you the hotel side reached out to me. Since I purchased a fully refundable booking with travel insurance through Expedia. Before canceling, I called Expedia directly and they clearly confirmed a 100% refund, including the insurance, and connected the call with the insurance company. I asked the agent 4,5 times about the cancellation fee is 100% and agent said yes fully refund 100% and she canceled my appointment.

Poor service and even worst customer service!!! Hired a car in Rio de Janeiro to be dropped off in Iguazu 9 days after. Expedia happily charged us for insurance and have us a fair price payable at the pick up. Then sent us to Unidas/Avis (also pretty bad) who overcharged us, told us we were not the first (neither last) foreigners to be cheated by Expedia and that insurance is not recognised for this car rental. Since then I am trying hard to get Expedia to take some form of responsibility, but without any luck. Save your time and money. Do not use them! Have a good travel.

Please stay away from Expedia!!!! Charged me $3000.00 because I canceled a nonrefundable hotel. When I realized I would not get reimbursed I wanted to stay at hotel but they said that I could not. So I paid them $3000.00 for nothing. I cancelled the trip a few hours after I purchased!!! I had not realized the purchase went through until I looked at my credit card!!!

Expidia ia a worse place to do business. Their staff sucks, rude, and not helpful at all. They refund and pay back policy is like thieve. They are looters, never pick a phone or put you on a hold and never return to talk. They are very bad, rude, and looters. I will start avoiding them now on.

Booked a reservation and the dates were for today. When I called Easirental Jax about my reservation they told me that there were over $900 in hidden fees and deposits. I requested my refund and they stated I must go to Expedia. Then Expedia said they can cancel because the booking is for today and I'm just getting the runaround. I just want my money back. Unfortunately I lost my money as a no show fee and Expedia is still telling me "REST ASSURED" **-THAT I NEEED MY MONEY. DON'T USE Expedia OR EASIRENTAL JAX. SCAM ALERT!!!

I prepaid Expedia $325.34 for a rental car that was supposed to be $455.36. When I went to pick up the car they did not have it for our agreed upon price. First they said I had to pay $49.99 per day for their toll pass or a $3,000 deposit if I didn't take it; even though I wasn't using toll roads. We were then told they need a copy of our insurance AND declaration page. Luckily I had the app on my phone to even access that. After that we were told our full coverage insurance wasn't good enough (it's good enough for my car loan though???)! We have GREAT insurance through State Farm. So they said we had to purchase their $200/day insurance. They handed us a bill for $2,400 at this point for all these extra "fees." I told them where to stick that bill and they said good luck. All while the girl was behind the counter singing and dancing in her chair with a smile while she is giving us all of this bad news.

They are not transparent with refunds. They refused to process a refund and said they couldn’t contact the airline. No alternatives or solutions were offered, which shows poor customer service. They were not open to providing a refund and did not make any effort to coordinate with the airline on my behalf. Instead of offering support or alternative solutions, they simply passed the responsibility to another party. No other options were given to help resolve the issue, such as rebooking, travel credit, or partial compensation.

Reservations cancelled twice without our knowledge or consent. Customer service was worthless & after one unsuccessful attempt to contact our hotel told me sorry they’re not answering & "We can’t help you." Never again. Expedia is a scam!!

Rented a car from Fox/Europcar for 2 days through Expedia. Even though you have an itinerary # with Expedia, Fox/Europcar can not see it. I purchased the rental protection plan from Expedia and then was charged again by the rental car place. DO NOT LET THEM DOUBLE-CHARGE YOU FOR THINGS YOU ALREADY PURCHASED. Expedia ended up refunding the money for the protection plan I paid to them. The rental car place charged more and they refused to honor anything. Both just keep telling you that they can not see each other's info, which is a BIG Problem. How am I supposed to know this as a customer. I will NEVER do business with either again in this lifetime.

In September 2025, Expedia acknowledged issues with a car rental booked through their platform and promised me 7,000 reward points (USD $70) as compensation. Multiple agents confirmed in writing that the points had been issued. Four months later, they still have not appeared. What followed was a series of contradictory messages. Different agents told me I was enrolled in Expedia Rewards, then that I wasn't; that I was enrolled in OneKeyCash, then that I wasn't. One agent asked for my email address while replying to it. At one point, Expedia renamed our email thread to "Penalty Waiver Request," a completely unrelated matter.

Expedia is a fraudulent company. After reading all these complaints after my own experience I don’t know how somebody has not shut them down or put a stop to their BS. So many people has lost so much money because of this company. Not willing to work with people! I was making a reservation on their website and I was checking for dates in January which of course you always put the dates in that you need. When I went to check out I hit send and realized the dates were wrong so I contacted the company immediately and they told me they would have to reach out to the hotel.

Zero star rating. I had booked with Expedia a month in advance for a Condo downtown Pattaya Thailand 🇹🇭. When I arrived to check in my room was canceled by the owner as the lock on the door was broken by the previous tenants. He did not cancel the booking on Expedia. I had so much trouble trying to contact anyone. There was no properties left for rent as it was New Year's Eve. Everything was sold out. Only super expensive prices remained available. I was compensated 40 dollars for my troubles. My recommendation do not book private condos and do not use Expedia

Expedia.ca - I do not recommend this company. They do not refund a cancellation even if the cancellation is made 35 days of the booking. Also, if you are American it states this: ALERT WARNING! When you click on the link to "Protect My Hotel" it then says - "Travel protection products are currently not available to residents of United States”.

WORST experience I have ever had. I cancelled a reservation because I accidentally chose the wrong package, it did not include the flights. I cancelled 5 minutes after I booked, I am out over $3,100 dollars for a vacation that was not taken. I rebooked and we did use the vacation, not knowing that I would not be reimbursed for the first reservation. The customer service is poor to non-existent, they are not upfront about the cancellation. Please do not put yourself through the pain and lies they place online. Completely DISSATISFIED, they need to be out of business.

They are offering an $800 hotel credit per room if you book with Riu Hotels in Cancun, and when you're at the hotel, the hotel doesn't recognize those credits and says that Expedia always do the same fraud.

Attempted to book a hotel on a recent trip for the night I was in the locale. I was unaware that the site changed the dates of my search parameter. When I arrived at the hotel, I recognized what had occurred. Was able to book a room directly at the locale, fortunately. I kept getting messages from Expedia mentioning my upcoming trip, which I had canceled with the hotel. After frequent and multiple attempts to get this canceled, Expedia indicated they'd reach out to the hotel for an "exception" to their cancellation policy. I'd already spoken to the hotel and they had no problem with the cancellation.

Expedia charged my credit card for a room I reserved and upon arrival upon seeing the property cancelled the reservation using their virtual assistant, the reservation was confirmed as canceled, however Expedia still charged my credit card and hasn't refunded my money.

Please, somebody tackle these guys. How in THE entire hell can a company like this still be in business! I bought the travel plan and after finding out that I could not make the trip, I had to cancel the bookings I had for rooms and they could not do nothing for me.

I will appeal to all of you reading this. Please stay away from Expedia. They are a horrible company. Their customer service is extremely poor, mostly being unable to resolve anything or answer the phone, and many times, even disconnecting. I'm surprised that they have not been shut down for fraud. I've been charged twice a couple of times, and finally, learned my lesson. They were a great company at one time, but have since went bad. Good riddance!

Expedia gave me the wrong address for a rental car return in Oaxaca and I ended up in an area where I did not feel safe at night looking for the place that was not there. Also they encouraged me to buy a rental insurance coverage in advance but when I picked up the car they would not accept it and wanted a deposit of $13,000. So I had to buy double insurance to avoid paying that. A lot of stress for a holiday.

I will never use Expedia again. I booked a reservation to Dominican Republic with my kids which Expedia stated it included free breakfast which is why I booked it. After getting here the hotel said my reservation didn’t include free breakfast for the 5 of us. I showed them my confirmation from Expedia which states free breakfast. After going back and forth with Expedia they would not honor what they sold me and I ended up having to pay for breakfast every day. I will never use Expedia again.

I booked a half day car tour in Mumbai for November 25th with Bombay Insider Tours. The car never arrived and when contacted they apologized and said they would refund me. To date, December 15th no refund has been received. I feel cheated. I am now trying to get my money back through my credit card company.

-star what a crap site! Booked through Expedia On Dec 10th, checked the site to find my flight info the following day and none was there! Did the live chat with a useless customer service rep and despite giving my confirmation # and flight number, travel dates & times, email and phone number they say no flight exists! Called my credit card company and sure enough, loser Expedia billed me for the flights. This smack took me an hour and a half with this bull@#$% system. NEVER EVER BOOK ON EXPEDIA! If I did not print my info the day I made the bookings I would be sunk, thank goodness for American Express to protect my purchase. Absurd #BoycottExpedia!

Most horrible combination ... Real horror - Iberia and Expedia/Orbitz use this as a washing machine to tumble and attrition extra/revenue driving machine, fleecing customers. They repeated charged me for change of flight and never did change flight - Expedia/Orbitz/Iberia - a horror combination - spent five hours changing a simple flight change to a later flight 7 days later - paid and they confirmed and never happened - left me with same itinerary - no confirmation and then confirmed purchase of a new ticket of the same old flight that we were trying to cancel and move!!! Hello Peter Kern/CEO and Barry Diller/Chairman.

I have been using Expedia for years, but my recent experience has shown me serious issues with their customer service, internal communication, and refund handling processes. I spent over six hours on the phone being transferred, placed on extremely long holds, given conflicting information, and repeatedly told things that were later proven incorrect. I was originally trying to use a travel credit from a cancelled flight. Expedia claimed that the airline (Bahamasair) was charging additional fees and causing a large fare difference.

My flight was cancelled due to weather. I had a nonrefundable airline ticket and yet I have a credit I can reuse the full value of my ticket for another booking. I booked a hotel through Expedia that apparently had a nonrefundable after 11.22.2025. I called to explain I was not able to make the stay since my flight was cancelled for weather. I asked for a credit so I could rebook. They said it's the hotel's decision. I called the Hotel Kixby in NY and they said it's expedia's decision. The customer, me in this case, is put in a helpless situation and not being treated fairly.

Their web page stated "fully refundable", but when I attempted to fix an error in one of my flights, I could not get a refund or someone online who could legitimately help me. The only flight offered was incredibly bad, with a 22 hour layover in a domestic airport. Trying to get someone on the phone is close to impossible and trying to find someone online that knows what they are talking about is time consuming and worthless. Use Google Flights.

This review is for rental car booked as part of the bundle via Expedia!! ⭐ Zezgo Car Rental – One of the Worst Rental Experiences I've Had. I booked a hotel and car rental package through Expedia in Fort Lauderdale. The hotel was fine, but Zezgo car rental at Miami Airport (MIA) was by far the worst rental experience I’ve ever had.

Robbed us our money. We called Expedia to book a room and told the rep that we only wanted the room if we could check in early. The Expedia rep assured us that the hotel had availabe rooms and that we would be able to check in early. Once the rep gave us the price we reiterated that we needed to check in early and asked multiple times if the price that he was giving us included early check in. We were assured that it did. We arrived at the hotel only to be told by the front desk person that they didn't have any rooms available at all. No rooms for available for early check in and no rooms for regular check in later that afternoon.

Zero stars. This company provides no service at all when needed. They kept sending me emails stating my flights were on time and to check in. When I went to the airport the flight did not exist and had been cancelled. They told me they don’t actually receive updates of changes so they send out reminders based on the original reservations. They also would not assist me getting new flights and told me I would have to contact the airline directly for a refund. They both pointed the finger of responsibility to each other and I had to book my own flights at the airport. Absolutely useless service. Stay Away!!!!

WORST SERVICE EVER. Hidden fees. Rude REMOTE attendants. I reserved the car through Expedia. I was waiting for the Routes Shuttle to pick me up before 8:30 pm. Their shuttle driver told me that this is not the correct shuttle. I had to call them to send the shuttle back. The same driver took me the second time around after making me wait for over an hour. I got to their location around 10:15 pm. There was nobody present at their location, and one is expected to use the touchscreen to call an attendant to get the car. After at least 3 calls, an attendant finally answered and, after I supplied all the documents, including my insurance card, proceeded to tell me that I had to pay $49.99 insurance verification fee. I explained that my reservation included all fees and taxes, but the attendant refused to release the car unless I paid the fee and told me to talk to Expedia regarding the charges.

Expedia was not able to transfer me to a different hotel closer to the event venue I needed to attend in Paris. They claimed that the hotel booking was not refundable in case of cancellation. But how about if I am not asking for my money back but rather wanted to switch to a different hotel? I called the hotel in Paris and they told they could have handled the cancelation if we booked directly with them. So what is the point of booking through Expedia if they are not able to help in this situation and not flexible at all. Expedia values more their relationship with the hotels than the one with their customer base.

Booked a room through Expedia, but soon realized it was AI ran and info was falsified. I also bought the trip protection insurance to make sure I got my money back. So I cancel the booking and request a refund. Expedia responded weeks later saying I will get a refund only for the insurance that they did not honor. I will never use them again.

My wife and I booked a trip to the Azores in Jan 2025 for a Sept trip through Expedia. They scheduled the travel to go BOS->to Sao Miguel Island->to Terceira Island->to Pico Island. The rental car was booked at Pico Island; hotel was booked on Sao Miguel; round trip plane tickets for two were $1,710. Rental car fee was $1,370 for 9 days. Their booking fee was $1,984!!! We assumed this charge was for the hotel but we had to pay the hotel when we arrived!

Expedia has a scam going with the Routes rental car service. I paid $70 to Expedia for 'Car Rental Fees' and the Expedia receipt says, "The total price includes all mandatory taxes and fees." I then got to Routes in Orlando and they told me I had to pay $500 more in fees for the rental. I thought I got a deal through Expedia for bundling the car rental with flights and a hotel since there was no indication I'd need to pay more fees to the car rental company when I checked out in the Expedia app. I had no other option but to pay Routes the $500 after waiting a half hour for a shuttle from the airport. DO NOT USE EXPEDIA OR ROUTES FOR CAR RENTALS. THEY ARE SCAMMING EVERYONE.

Took 2 hours to cancel my booking. Never again.. They insisted on rebooking with them to issue cancellation only 20 minutes after booking car rental. They never showed rental desk business hours until the booking was complete. Piss poor customer service.

Expedia booked a hotel room for May of 2026 with an advertised price of $389 and under the price was a statement "you will not be charged yet" but upon payment I was notified by my bank that I was charged $521? I immediately contacted Expedia about the issue and was told that because the booking was just made it should not be a problem but that they would need to contact the hotel. The next day I was told that the hotel refused an adjustment because it was a "nonrefundable" price. I canceled the booking and file a dispute with my bank but they like Expedia/Hotel refused to issue a refund. I asked if the booking could be reinstated since I still needed lodging and that too was refused. Expedia says that it is the hotel and the hotel says it is Expedia? I lost $521 and they have gained the monies from a "double booking".

I've made a reservation but without confirmation. At the same time, an information appears to make me aware if I would not confirm in 24 hours the reservation will cancel. So, after 24 hours I gave up and consider the reservation was cancelled. Therefore, I was charged like no-show by Expedia and I complained about it and received an email in attachment. I'm waiting 5-7 business days for my refund. Today, I received another email to tell I won't refund anymore. That's an absurd!

Booked a hotel for a total of $360 with them, got to the hotel and they said I only paid $288. Tried to get in touch with Expedia, they said the reservation was non refundable? I had to pay the difference myself and expedia won't address the issue.

Never, ever use this company. Tried to cancel a substandard room in a hotel that was housing the homeless and they charged my anyway. They told me to rebook another hotel, which I did (through them) and they still charged me for both. I will never use them or any of their other sites for travel again! A very deceitful, unethical, and dishonest company.

I purchased a round trip flight from Lima to Cuzco and a hotel room in Cuzco. When I purchased , it said I have 24 hours for free cancellation. I cancelled a few hours later so I could book an earlier flight and Expedia returned the flight money but kept 890 for hotel saying the hotel’s policy is no refunds. They told me they called and emailed the hotel to get my money back. I called the hotel and they told me Expedia has not written them or called them. In fact, they never got my money since I bought and cancelled the same day. They told me Expedia has my money. I have spent over 20k over 20 years with Expedia but never again. They are dishonest.

I searched Expedia for car companies inside the Honolulu Airport. They matched me with a company which I thought would be inside the airport since my search parameters were the airport. It turns out the company is a one hour walk outside the airport and only accessible via shuttle. The rental company also has horrendous reviews online with pages of one star reviews and lots of pictures on broken, damaged cars being rented. Lots of reviewers calling the company service horrible and a scam company. Expedia support refused to acknowledge any responsibility at all when I tried to cancel. They refused any responsibility whatsoever for the company not being at the airport and zero responsibility for the horrible company reviews and damaged cars being rented. Even after explaining that I had medical problems that made it necessary to rent inside the airport the customer support just said "sorry for the inconvenience."

Expedia, manager Hector came through yesterday with a major refund toward the cost of my stay (that was charged to my account by The Sebastian in Vail, CO.) I wish to express my thanks for their relentless attempts to contact The Sebastian with no cooperation from The Sebastian.

My recommendation is there are many places to stay in the village in Vail, CO so look around for a place with more cooperative management. We can’t control flight cancellations. Evidently insuring a reservation at The Sebastian means nothing to their managing staff. Select another lovely place for your visit and have a great vacation.

On October 26th, 2025, after driving all day, I used Expedia to book a room in Idaho Falls at a Super 8 motel. According to the app, there were multiple options for rooms. I chose a room that was pet friendly and completed the transaction. I was literally minutes from this hotel when I booked the room through Expedia. When I approached the front desk assistant and told her I had a reservation, she told me there was no such reservation under my name and that they had no rooms available. She apologized, but told me that this was not the first time she had experienced this issue with clients who booked through Expedia. She apologized even though it was not her fault and helped me by calling around to other local hotels.

Don't expect guaranteed price drop coverage all the time or them helping you. I paid over $100 for a night booked through them, only to get to the location and the price be less the $50. When contacting customer service they were no help, and wouldn't adjust my booking for the price difference.

We booked a taxi ride (Elife limo) from Narita airport, Japan to our hotel 10/15/25 for $147 through Expedia. No taxi showed up when we arrived. DON'T BOOK 3RD PARTY SERVICE through Expedia. Unreliable 3rd party service offered by Expedia. We have ended up paying $209 for a taxi ride on top of $147.

We booked IBIS STYLES PARIS GARE SAINT LAZARE on July 24, but since one of our travel companions has limited mobility, we tried to contact the hotel with some questions. However, no one ever responded — only an automated virtual assistant. We eventually decided to cancel the booking and reserve another hotel instead.

I am in the midst of a nightmare situation with Expedia and their customer service must be run by bots as all they offer is meaningless slogans instead of correcting their own errors. I was booking a hotel stay in Warsaw and unfortunately there were changing circumstances as to the length of the trip and whether my partner could accompany me - over time, I made three reservations for the same hotel but for either one or two person and different length of stay, and ultimately cancelled all of them. Unfortunately, due to some computer glitch on their part, the last cancellation went through on my end but not on theirs. So I kept getting notices about my upcoming trip while it showed as cancelled and no active trips on my end! Reaching a human on expedia is close to impossible but I left a survey feedback describing the situation - to no avail.

On October 4, 2025, I made a vehicle reservation through Expedia for a Hertz rental and paid $199.26 USD via my debit card. Upon arrival at the location in Fort Lauderdale an hour late due to traffic, I was informed that the vehicle had already been rented and that they could not honor my reservation from Expedia. As a result, I was required to pay again directly to Hertz using my Chase debit card, and Hertz has already withdrawn $195.69 from my account. I contacted Expedia, who advised me to contact Hertz Rental Car to inquire about why my reservation was not honored despite my payment, and noted that Expedia still holds my funds since my reservation was not accepted. I request a full refund from Expedia for the reservation, as they currently have my payment. NEVER EVER AGAIN I WILL USE THEIR SERVICES.

I booked a hotel in the boonies in Japan in a rush. Traveling with a family of 7, Expedia said I got 3 rooms with twin beds. The hotel confirmation page said 1, however. So I contacted them to make sure, but they didn’t respond, so I asked Expedia to cancel. There’s no way I’m taking my family to a hotel out in the middle of nowhere in a foreign country to sleep on 2 beds. Expedia refused to cancel or refund.

Recently responded to an Expedia Offer for round trip airline tickets from CVG (Cincinnati) to LHR (Heathrow). Chose offer with up charge for ECONOMY SELECT PRO—slightly roomier seats, refundable, “seat choice”, free checked bag, and some other perks (meals and drinks). The up charge for these tickets was over $300, closer to $400 per round trip ticket.

The “stars” and reviews are VERY DECEIVING. Once I did a regular internet search on the hotel I booked, it was completely different. I wish I would have done more research, but assumed I could trust Expedia. I will not make that mistake again. I will never book through a 3rd party again. Worst experience ever and not one single person made it right on either end. Don’t book a room at the Ramada in Harrisonburg VA, it’s disgusting, even though Expedia says something very different.

We booked through Expedia for a hotel for a Thursday night. We cancelled that night and rebooked for Friday, and received confirmation that this went through. However, when we got to the hotel on Friday, they didn't have a reservation for us. They did see a reservation for Thursday (the day we cancelled) and marked us as a no show. There were no rooms available for the night anymore, so the hotel turned us away and we had to find a hotel on our own. We called Expedia and were ensured that we would be compensated for our situation and we had nothing to worry about, we just needed to call them back the next day when they could speak to the hotel manager.

When purchasing their “Packages” they don’t include the car rental. So you think you’ve paid for the rental, but it’s not. So your trip will cost more than what you’re planning. You will get the run around as well. They told me they were refunding me, while I had wasted an hour trying to pick up my car. Then emailed me saying they would not be.

I booked two rooms at a Hyatt through Expedia. When I arrived, the hotel only had a record for one room. When I showed them the receipt from Expedia they said I’d have to work this out with Expedia. Expedia never responded to my inquires and the hotel was fully booked. I had to split the family and stay in two hotels while eating the cost of the new hotel. Expedia never gave me a refund or responded to my complaint. They have terrible customer service.

Do not use Expedia car rental. Their prices are good at first but hidden charges and insurance they sell you is not acceptable at the car co. Book direct from car co. Expedia you suck. I will never use you again. You ripped me off.

My sister passed away so my mind wasn't exactly functioning properly. As I've seen in other reviews, the website looked EXACTLY like the hotel site and I really wasn't paying attention. I booked an extra day unintentionally. All I wanted to do was change the checkout date. Expedia "help" center page was no help at all, since everything I clicked on sent me back to the help center page. And that page wouldn't let me do anything except cancel the whole reservation and re-book at a higher rate. Hard to do since I had already checked in.

We booked a car rental 2 months before our trip to Italy at Autovia, and the car was not available when we went to pick it up. Expedia said they would cover the cost of a new booking if we booked through them, as a goodwill gesture. We found a car at Italy Car Rent on their site, booked it for considerably more than the first booking, and have been fighting with Expedia ever since to get the promised refund. The lack of English speaking representatives is frustrating, as is the complete runaround we are getting through email and phone calls.

We booked a vehicle through Expedia and the car was to be picked up from Manchester Airport. Before we left we completed details for Green Motion which included providing our flight details. We were delayed on arrival we called for shuttle bus which took over 30 mins to arrive. When we got there there was a customer ahead of us and so we waited another 25 mins. When we got to the desk the agent said he had seen our booking but expedia had cancelled it as we were late (by the way Expedia say they do not cancel). I said "oh what do we do" the agent said "we can rent you a car at 585 GBP for the week", our original booking was $221 Canadian dollars so a substantial increase. We left the room and went to the main reception and booked another car on expedia at the price of $219 on the Expedia website.

One of the worst company I have ever dealt with. Expedia sent a confirmation for the ticket I booked in Aug 2024, but it did not show in the system when my husband went to the airport. Called so many times in the past one year but still did not get any refund. Spent almost $1400 plus the inconvenience and wasted my time. I was told in March 2025 that I will get refund. It is October now, no refund yet. Called today, the call ended but no follow up. Avoid it at all cost. My first and last time using this unprofessional and deceiving company.

I said I didn't want travel insurance because I was leaving that day and I was 50 miles from the hotel staying 3 days and they charged me $25 for insurance I said I didn't want. Expedia said I couldn't get a refund because I had to do it within 24 hours of going on my trip. Well I had just booked my trip. When I got to my hotel 3 hours later there was a $25 Insurance fee for the trip insurance. I have fought with them for days over this charge and Expedia is the policy holder. Please be careful booking with this company because there's a lot of lawsuits. One guy actually just won $30 million from them. The insurance is fraud and that's with the federal government.. You can't cheat people and if they cheat me they're cheating everybody else every second every minute every hour. This is against the law. Don't use Expedia. Donna ** Columbia South Carolina

We booked that Hawaiian Vacation Hotel & Car. A few days later, my mother-in-law went to emergency room & is still in the hospital & she's terminal. I emailed and called and Expedia refused to cancel our reservations. I called the hotel and they gave me information to give to Expedia and Expedia finally refunded the hotel cost. I called the rental car company and they also said they'd refund the cost, but it must be done through Expedia. Expedia refused to cancel the car rental reservation. I will never use Expedia again.

I RECOMMEND YOU DO NOT USE Expedia! A complete and total scam. I booked a hotel using their app and found a cheaper price. I called the hotel to cancel directly and was told I COULD NOT cancel directly with the hotel since I booked through Expedia. I contacted Expedia and was told I needed to cancel through the hotel and was not able to cancel through the app since I made the reservation the same day. I didn't stay at the hotel and was charged due to the runaround. The few dollars I would have saved had I stayed at the hotel and what I thought was coverage to be able to cancel a reservation without hassle, WAS A HUGE MISTAKE. NEVER AGAIN, WILL I USE Expedia. Totally Disgusted.

I booked 2 hotel rooms through a booking agency that is owned by Expedia. My family and I checked in and the process was seamless. Later in the night, I was awoken by my sister and her children yelling that bugs were biting them. They had bed bugs in their beds. Our rooms were adjoining and our joining door was open. We squished a bug and brought it to the front desk. The hotel clerk said to call Expedia to ask for a refund. So I did. The agent on the phone placed me on hold while she called the hotel and got permission to give me a refund. She came back on the phone and told me it was approved and they will refund me the full amount for both rooms. We packed up our 3 kids at 1am and went to a different hotel.

Do NOT book through Expedia. I booked a hotel using their service that had decent reviews. I was not expecting the Ritz, but was expecting a clean and safe room. That was not the case. I was in the room for less than 5 minutes before I checked out. spent quite a bit of time going back and forth with Expedia trying to get a refund (minus the 1 day if the hotel felt that my booking cost them revenue). Expedia maintained that they were unable to make contact with the hotel. The hotel manager said she hadn't been contacted, but couldn't refund my money as the hotel was booked through Expedia. I ended up being charged $700 for the 5 minutes I spent in the room. I would recommend booking directly and cutting out the middle man as Expedia was of no help.

I would never use Expedia again. Had to cancel my trip to Scotland due to an exceedingly expensive vet emergency. They totally failed with cancelling and giving me my WestJet flight credit. Misinformation re. where and when I needed to use the credit. Required multiple calls, multiple times. Also, there was never proof of anything on my account on the Expedia website - just 2 emails saying the trip was cancelled and I had a credit. The most irritating thing of all was I had to book another flight via a customer service rep. Very, very old school, outdated method. I should have been able to book and use the credit on the web site. Do yourself a favour and book directly with the airline. Expedia is not worth the frustration and incompetence.

I booked a tour in Jamaica through Expedia, expecting a reliable service. However, the tour provider never showed up at the hotel lobby to pick us up. We didn’t receive any proper calls or notifications either. When I contacted Expedia afterward, they refused to do anything about it. Instead of considering the customer’s statement, they simply took the provider’s side and closed the case. This complete disregard for the customer is unacceptable.

I booked a package deal in Honolulu and when we got to the hotel to check in, they informed me that Expedia did not collect the resort fee. I had to pay another $450. Expedia NEVER told me that, and when I complained they supposedly gave me a mere $25 credit which I do not see on my account. Please just book directly and not through Expedia, even though it may seem you are getting a good deal. I won’t be using them again.

I had one of the worst experiences with Expedia and will never use them again. I had booked two flights for my employees to travel to DC for work. When bad weather moved in on the travel days, the trip became pointless since they would not be able to work. I called Expedia customer service and after waiting over an hour, I finally got a live person. At first, I was told I wasn’t eligible for a refund, but after being placed on hold multiple times, the agent came back and said he was able to cancel the flights and issue a full refund—or so I thought.

Expedia tells you you get great deals. Well don’t believe it. Look at their deals and then call the hotel directly. You will find it much cheaper to book through the hotel directly. My hotel cost $85 more through Expedia than the hotel would have charged for a two day stays.

So my first time using the site was 9/19/2025 and the representative did not give me correct information for my booking. When you are working and giving details for any type of call center it is priority to make sure to give all details and don't miss anything. Unfortunately my representative missed out on information which she should have given to me. Never again. I will call and just ask questions directly.

I have been a loyal Expedia customer for over 10 years, but noticed a huge drop in quality this past summer. Listing on their site now includes independent hosts who are able to cancel bookings at the last minute and are under no obligation to be remotely honest with the listing. The worst part is that the Expedia platform allows these bad actors to appear legitimate. After falling prey to this scenario, Expedia customer service offered less than zero support, and I was out of pocket thousands of dollars. To add insult to injury, Expedia scrubbed my negative review of the listing so this bad actor can continue to scam customers. Cancel your accounts and book directly with hotels.

I got Flight credit from Expedia and sound like they want you to lose it to them. I called them more than 5 times to redeem for new flight before expiration. But all the time they told me the fight are cancelled, Seats are fill, my redeems not qualify, etc. Everything you can think of (the website shows the flight are available with seats available). They tell me to upgrade my flight higher, mean I must pay more money (I got $ 3k credit ready). Even more expensive than If I book the new ticket with new cash of the same flight. What is the logic? They called you after that then hang up on you and disappear forever.

Expedia ad says you can cancel booking. I tried to cancel auto and rebook through Expedia but different auto rental company and it says it is not allowed. They will mislead you, take your money but after they have it you are on your own. Their loss! I will never book through Expedia again!

I was very disappointed in Expedia Customer Services. My case is still not resolved even after we paid an additional amount to Expedia in order to receive our refund. We signed a DocuSign and received a confirmation number for refund and promised it would take max 2-3 billing cycles. Upon not receiving anything, all phone contact numbers listed on my DocuSign were invalid and not in service. Live chat offered me direct phone numbers to the accounting department with contact name and when calling this number give to me it was to a hotel desk reservation. Every number I have called; I am hung up on. Where do I go from here.

We used Expedia.com (same as Hotels.com) to book a trip. Our experience is below. Expedia and Hotels.com were little to no help to rectify the situation for us. We were left to pay for 2 hotels for the same vacation because they did not go to bat for us! We booked Mistral unit #15 offered by Benchmark Management on 30A. All we can say is run!!!! The unit was completely different than the pictures, and in an abused and gross state.

We bought 7 tickets for hop on hop off for Cancun. We got to pickup area 16 minutes before schedule but Turibus was no show. We called Turibus 4 times but no answer. About 2 hours into waiting we called Expedia who also tried calling Turibus to no avail. We waited about 3 hours in 38 degree heat and humidity. We asked the vendors in the pick up area and they were equally surprised the bus had not showed up that day. We eventually left and asked Expedia for refund who has no leverage but goes with whatever a nonperforming vendor says. It's like been traumatized over and over (missed a tour of Cancun, waited about 3 hours for a 2 hour round the city tour, no response from Turibus, awful customer experience and no refund from Expedia). Buyer beware that Expedia does not look out for your interests but their cut.

I purchased a flight with flight insurance. I could not make my flight. They refused to refund my money instead offering to refund flight insurance and give me a 88 dollar credit with Delta and I fly with them in next couple of days. Totally unacceptable.

Never will I use any venue that uses Expedia for any part of their service. We booked an important trip in a package deal with another vendor. Expedia was who they used for the airport to hotel/hotel to airport shuttle. We waited of around an hour and a half at the airport for a shuttle that never arrived. On my 4th phone call to the shuttle service, they finally told me they didn’t have a shuttle to send. We made other arrangements for each transport. When I attempted to reach Expedia for a refund, their emails “are not monitored”. Their customer service agents (yes plural) disconnect the call as soon as I begin to explain what I am calling for. A total, very frustrating waste of time trying to deal with them. In short, they absolutely suck. Never again!

Had to cancel flight. Unusable flight credits - rep hung up on me when asked to speak to supervisor. Never again. Just book directly yourself. I'm out hundreds of dollars with no way to fix and unhelpful reps.

I rented to car at Gatwick Airport through Expedia. Expedia offered and I purchased insurance up to $50,000 if damages were incurred to vehicle. Insurance refuses to process claim for $3,400 as Alamo refuses to provide documentation. Expedia claims they have no responsibility. Expedia Supervisor spoke limited English. Customer service is horrible.

I booked with Expedia under itinerary **, but by mistake the wrong date was entered. I called immediately after booking and explained that I only wanted to change the date, not cancel my trip. The agent told me they would contact me within 72 hours, but no one ever reached out. I called again and was told the same thing. It feels like once Expedia gets paid, they no longer care about their customers. My case number is **. I have been a loyal Expedia client for over 10 years, but this experience has been extremely disappointing and I feel treated very poorly.

On Wednesday August 13, 2025, at 2:35pm, I booked a stay at a motel through Expedia.ca for August 30 and 31. I specifically requested 2 rooms with 2 beds per room. The operator assured me multiple times that the one room will have 2 beds, and the second room will have a single queen. However, the hotel can take out the queen and put 2 twin beds. I specifically said to the operator that if this is possible then yes, let’s book. Once at the hotel the motel manager was shocked to hear that the operator confirmed the 2 rooms, however the configuration of the rooms cannot be changed. At this point I was stuck paying for a room ($514.72) I could not use, and I could not cancel without a cancellation charge.

Never book a car rental through Expedia. I booked a rental for Enterprise Exotic Cars, because I wanted to drive up the Pacific Coast Highway in a fancy car, because it’s on my bucket list. Well, when I showed up to pick up my car, I was dumbfounded to learn Expedia booked it through Alamo and not Enterprise. I clearly had all the documentation that showed an Enterprise Car reservation. When I called because they ruined my trip, they tried to tell me I booked it incorrectly. That’s BS because I never got any documentation from Alamo before my rental car pick-up. I REPEAT, NEVER BOOK ANYTHING THROUGH EXPEDIA. DO IT DIRECTLY WITH THE COMPANY. That included rental cars, flights, activities, and everything else they offer. You know Expedia sucks when the places you book it with tells you never to use Expedia if you want to get what you want.

If you have to cancel or make a mistake on a booking, all heck breaks loose. It’s better to search Expedia or other sites and then book directly. Then if you have an issue you are talking directly to airlines or property.

I was trying to book a room on Friday night for a trip. It brought up the price so I clicked on and it changed the date. So I went out and tried it again. Everything looked good. They never sent a confirmation email so I was traveling so didn’t follow up. I got to town and checked with hotel about the booking and said it was for Friday night. I called both hotel and Expedia and they both pointed finger at each other. Beware of them changing dates on you. Seems like I am not the only one this has happen. They genuinely didn’t care about me as a customer!

I wouldn't given them even a single star, they overcharged me when booking a hotel on Aug 31st to Sept. 1, 2025 for just one night. When I went to the hotel in Malindi Kenya. The hotel price was a big difference than Expedia... it's better you book direct with the hotel than Expedia. I didn't expect this and they refuse to refund the money. The customer agent told me the hotel receipt is wrong. Diamond Hotel in Malinda which we booked they finalized everything. Now Expedia says the amount is wrong. So Expedia that the hotel which we stayed in... You guys overcharged me. I won't recommend this site, Expedia, to anyone to book anything.

Total misrepresentation. I found hotel I wanted. Thought I was on hotel's website but it was Expedia's look alike. Made reservation, realized I had keyed wrong date, tried to change dates, Expedia told me they had to get approval from hotel. They then charged my credit card. After two days and no response, called hotel and explained and they changed. (Expedia lied, they had not contacted hotel) Then I got email from Expedia basically saying they were my 'agent.' (Never in a million years)

I booked a multi-carrier trip through Expedia (United ticket with an Air Canada–operated connection). When the Air Canada strike hit, my flight was moved to a day earlier with a 20+ hour layover. Expedia told me to ask United for a hotel, United said it wasn’t their responsibility because it was an Air Canada strike, and I paid out of pocket. After the trip, Expedia refused to help or reimburse, saying Air Canada only covers direct bookings. Bottom line: Expedia had no plan, no solution, and no ownership as the agent. I was bounced between airlines despite buying from Expedia to avoid exactly this. Very disappointing.

Booked a hotel but the immediately regretted it. Tried to cancel and get refund but no success. Will not ever use Expedia again. Was warned by a friend but thought it would be better experience for me. Learn by mistakes. Will be deleting the app now.

Stayed at the Days Inn by Wyndham in Daytona. It was filthy. We were locked out of our room because there was no one at the front desk to make new room keys. The hotel promised we would get a full refund. But you can't get any service from Expedia.

I don’t recommend Expedia.com. Not even to my worst enemy. Go through Travelocity or any other company. I am still waiting for my refund from April 30th, 2025 that my trip from Dallas Texas had a layover so it was cancelled. So I called Expedia.com and during the same time Spirit had sent me another email saying that my Orlando flight was sending me coming back to Newark. Why? I had said NEW YORK LA Guardia Airport is closer to me. So I’m already speaking to Expedia to Justin ** ext ** and every Time my husband called he hangs up and asked to speak to a supervisor they asked why and they said, "We will give him your number," but we never a get a response.

I booked a hotel for a special experience at the Sutton place in downtown Vancouver through Expedia. Upon arrival, we were unable to get checked in because they refused us service at the hotel desk. Because we were The entrance and the room that we had booked. We asked Expedia to give us a refund. We had paid $1500 for 1497 and we refused entry to the hotel so we asked for a refund. I’ve been waiting for four weeks now they said they were gonna send the refund because they can’t charge you for a room that you never slept and that you weren’t allowed to use, however They said they were sending us some money but they never did.

Short version: Expedia booked us with a car rental company that took our money and did not deliver the car as promised. We booked flight, car rental and hotel through Expedia. Common sense lead us to believe when we search for car rentals from LAX we would see appropriate offers and prices. Not knowing specific addresses or the locale, we assumed the offers matched our requirements. The website does not warn when search results do not meet your requirements! Somehow, the first car rental reservation was for pick-up hours prior to our arrival. So, you have to constantly check and double check everything because the clunky website does not not assist in any useful way as far as we can tell.

After searching several properties on Expedia using two computers we found the same property/ room for about $500 less on one of our computers. We of course booked using the computer that had the lower price. We received a receipt for the amount we agreed to pay, however, we then received a receipt for the higher amount. We tried to cancel based on this. Expedia would not allow this. After over 10 emails and a long phone call they said the lower valued receipt was not valid and charged us more - criminal actually. Now to file a dispute with the credit card company. Make sure you take a screenshot of what you are paying as they may jack the price on you quietly...and good luck :(

We had a reservation at a hotel in Owatonna MN for two nights, which was made through Expedia and pre-paid. When we arrived at the hotel, they didn’t have our reservation, so I called Expedia, back and forth for about an hour, finally they fixed it with the hotel, negotiated a lower price (from $256 for two nights down to 194.00). The hotel was pretty awful, so we only stayed one night. I got a receipt from the hotel which stated we were charged $97.20. When I got home I contacted Expedia, through chat because I get frustrated talking to them. On and on, round and round. I had to send them a screen shot of the receipt, but that wasn’t enough, I was supposed to call them at 12:00 so we could have a three way conversation with the hotel. At this time I’d had it! Told the lady I was never using Expedia again, which got her back up. I disconnected and that was it.

Recently, my husband and I went to Clarksville, TN. As we neared Clarksville, we called a pet-friendly hotel in the area to confirm that we could indeed bring our dog and to check pet-fees and nightly rates. The rate was much higher than through Expedia, so we booked and paid through them. Once we arrived at the LaQuinta in Clarksville, TN, the clerk told us that we were the fourth person that day who Expedia had given them a room that was not available (room with 2 queens) but a king room was available. I was assured it would not cost anymore, but needed to fill out paper work to get the correct room. The clerk took my information. It turns out that he charged us for the room; therefore, we paid Expedia and LaQuinta. What a scam!

Booked a room at a hotel in New Orleans but unfortunately hit the wrong date 24th instead of 23. On a cruise ship about to leave. Phone battery dying. Expedia said they couldn’t change the date to call the Hotel. Hotel said they can’t help me because I used a third party app but would sell me another additional room. Finally after much persuasion and stress I was able to get the date corrected. I also tried to buy the additional insurance but told it was too late. “This is 1 week ahead”. After the date was finally changed they conveniently charged me the insurance fee. Thank you Expedia for changing the date after the first representative said they couldn’t. However I will never use a third party app again.

I recently booked a hotel through Expedia that turned out to be really dirty, so we left after a few hours. The hotel staff said we had to go through Expedia for a refund. When I went that route, Expedia told me they could not issue a refund because the hotel refused it and they would be charged. Expedia cleared $12.5 billion profit ending June 2025. Their CEO made 12 million in her first year. They can afford to refund the small amount that I was asking for. Instead, they offered me a token $25.00 compensation in OneKey Cash (that can only be used on a future booking). Why would I ever book anything through them knowing that they don't back their customers at all? I offered pictures of the hotel multiple times and nobody even bothered to look at them to verify how disgusting that room was. I will never ever use Expedia again. The worst part is that i just opened their credit card and now I am going to hurt my credit score when I close it.

I am very disappointed with the unfair non-refundable policies and hidden resort fees in the hotels your company advertises and does business with. These practices are misleading to customers, as the full costs are not made clear upfront. I expect transparency and honesty when booking, not unexpected charges and restrictive policies that take advantage of travelers.

We had to cancel a trip to Wales because my wife was injured. Each of the hotels booked thru Delta Travel was actually Expedia. All hotels with 'non refundable' deposits agreed to provide refunds, but the request for refund had to be made thru Expedia, not by us. Getting Expedia to do this and follow through was a nightmare. Hours on the phone with incompetent people. Who knew Delta Travel was actually Expedia. NEVER, NEVER again will we use Delta Travel or Expedia.

DO NOT USE EVER! Expedia and Hotels.com side with Cyber Criminals over customers. I was a loyal customer for over a decade. I racked up over 200 stays. The first time I had a problem was because a scammer listed a non-existent hotel (I did not even get a physical address with my reservation confirmation) and spent another $150 in a taxi searching for a phantom address. They could not be reached and then finally insisted that they will not reimburse because somehow I agreed to give a criminal money and get nothing in return. I had to abandon my booking and pay for another hotel.

Do not book car rentals in Ireland from Expedia. I didn't state I needed an automatic car which they well know it's all we drive here and wanted to charge me $780 more, so I said no at Sixt Rental at the airport. I called Expedia and they said that Sixt said no refund but really after talking to 4 different people from Expedia and 1 from Sixt, none of Expedia personnel gave the same reason. The girl from Sixt made it clear that they were the 3rd party and they refused to give me back my money. I also said I would go back to the airport the next day to get my car and was told no. Go talk to them, which I did and the people at Sixt even showed me exactly what Expedia had paid them $220 of my $800 I paid, so do yourself a favor and book with the rental car people themselves.

Total scam despite being a registered American company, never, NEVER, book a flight through Expedia, always buy your airline tickets directly from the airline. They will do nothing to help you if a flight is cancelled for any reason, whether it's their fault or the airline's. You will get offshore robots that you can barely understand and do nothing to assist you, simple cookie cutter responses. Refunds take forever or don't! We spent more than 12 hours over three days, and about 15 different agents, to rectify a situation having spoken (and recorded a couple) to 15 different agents and nothing was rectified. We were also disconnected at least a half dozen times in the middle of discussions. AND we had insurance through Expedia to no avail as it currently stands.

I cashed in points for an upgraded hotel room that was to include drinks and snacks, but did not receive this. I complained to the hotel for all three days and also reached out to Expedia, which stated they would get back to me within 24 hours. It has been a week now. I even sent an email to the hotel manager who chose not to even respond. When you advertise and offer an upgraded room for almost 40,000 more points than the basic room, and the hotel does not provide this, it is such a bait and switch, a terrible practice of fraud. The company should be ashamed. Since there was no resolution for this bait and switch. I am now going to start posting my reviews of the Great Cockroach Hotel and contact the Better Business Bureau and any other organizations that I can find.

First time booking with Expedia. Awful awful experience. Paid for bag. Then told that not paid. Most of the agency extremely confused. I know most of us get really desperate, especially when booking a ticket last minute. But do not book with Expedia.

My wife and I went to New York for our 38th anniversary. The cars we paid for to get to and from the airport had 15 drivers assigned and they all started sending me messages. Expedia was little to support. A tour of the Statue of Liberty would not tell me where to meet. They only said they were at Starbucks. I contacted Expedia and they told me to start asking around and then said the vendor was at Starbucks. I am disputing this with my credit card company now. I have spent tens of thousands with Expedia but this will be the last I will spend with them.

Last two times I booked: First time - messed up accommodation, was moved about 4 times, got a bit of luxury at the end but it was super stressful. Second time - messed up car booking, had to get a taxi at own cost to accommodation, car rental was denied and not refunded due to admin error on their part. Never again!

Book carefully. Read, re-read, read again. Cancellation policy with Expedia? Get ready for a war between Expedia and the Hotel/Trip/Airline you are booking. It will be a "He Said, She Said" with both parties denying what is said, published, or pics shown. Their excuse? 3rd party booking. Monies returned? DREAM ON! In all cases: Book direct on the trip, resort vacation, airline, hotel, or mini trip. Never book on Expedia. If you book with Expedia, be prepared to increase the travel vacation, trip, or travel adventure by mega dollars beyond your budget. Negative reviews constant and often. Be careful, be smart, book direct.

🚨 WARNING: DO NOT BOOK WITH @ExpediaCA. 🚨 My niece booked her trip to Amman through Expedia Canada (June 23–Aug 1). In mid-July, she requested to extend her return to Aug 16. Expedia confirmed in writing that the change was made, issued a new itinerary, and gave her reservation codes. Fast forward to Aug 16: she shows up at the airport—only to be told she has NO booking at all. Stranded. Alone. No way home.

Over 1 hours wait on the phone to talk to customers service to change a flight reservation, I end up hung up the phone. The online chat is useless, you wait and wait and wait until you get frustrated then end the chat. This is the last time I book thru Expedia, such disappointment, they were really good before but now really sucks.. STAY AWAY FROM EXPEDIA. Learn my lesson, book directly with airline..

I had one of the worst experiences booking through Expedia. I booked a rental car through Expedia specifically searching for Vancouver International Airport pickup. However, when I arrived, I discovered the rental location was 5 miles away from the airport, not at the airport as shown during booking. This misinformation alone caused unnecessary confusion and stress. To make matters worse, the rental location closed at 9:30 PM, and my delayed flight meant I couldn’t pick up the car that night. The next morning at 8:00 AM, I went to the rental office, only to be told there were no cars available. The staff confirmed that since I didn’t pick up the vehicle, I wouldn’t be charged.

I booked a car through Expedia for the weekend of Lollapalloza in Chicago from the company Routes. My flight was delayed and I was about an hour late to pick up the car. When I got on the shuttle to go to Routes at the airport, the driver asked me what was my purpose for going to Routes. I said car rental, I have a pre-paid reservation. The Bus driver proceeded to take my suitcases off the shuttle, and stated we are sold out.

I canceled a booking within minutes and still weeks later I have not received a refund. The hotel itself has a 14 day refund policy (cancel 14 days prior to your stay). Expedia got emailed and verbal confirmation of this and still has not issued a refund policy. I have confirmation from Expedia as well. Doubtful I'll get a refund and the multiple emails and phone calls it took was outrageous. Will not book through them again. Lost a customer over a few hundred dollars. Bad service.

DO NOT USE EXPEDIA. You are so much better off going directly to the airlines or hotels to book. I've been bitten for hundreds of dollars twice, I let the first one go because of COVID. Even though I paid for insurance, I was unable to get any money back. Expedia did nothing to help me. Now I have another situation where I have to change dates, but by going through Expedia the airline wants to charge me as much as I paid for the ticket to change the dates. And they won't give me my money back, or a credit. As I said, I've been bitten by them before, never again.

Expedia is the worst of the worst. Expedia is the worst of the worst. Scammers scammers ... They sell you flights to Europe and then you cannot add a check in bag - at all!!! The airlines won't do it and expedia won't do it --- you have no option than paying an outrageous fee at the day when you are at the airport-to get your luggage back.. They are liars and scammers with their "cheap flight deals"!!! Never go through them. Go directly to the airline. They do absolutely nothing for you. You will get the most expensive deal ever -- if you want to see your luggage again. Escalation team is a scam: Gabriella ** says she is a manager and laughs that you paid the flight and now you are stranded with not getting your luggage back!!!! Stay away at all cost!!!!

We recently booked a stay at Comfort Inn Lancaster County through Expedia. We checked in to the Comfort Inn Columbia Lancaster on 5/24/25, expecting a clean, comfortable stay. Our room was mildewy and moldy. Upon arrival, I took a short nap and awoke with a terrible headache. We looked at the bathroom walls at what appeared to be paint over black mold. We asked the front desk for another room and they advised the hotel was completely booked. It's unacceptable that the hotel didn't offer a better solution. They refused to refund our room as we had a non-refundable reservation booked through Expedia.

Expedia is intentionally excluding extra item from their receipt therefore you cannot get any refund back!!! I booked a return flight on August 2 - 11 2025 to Fort Lauderdale, and paid one luggage $55 after choosing flights and paid together, also rental car through Expedia later and paid car seat too on the booking. However, these additional items are not included in their receipts which I didn't notice, and then I ask for refund but they won't because no item listed in the receipt!

I wrote a negative review of Expedia but they eventually refund the money they took for a cancelled 3 day hotel. It was very difficult but they did it. I will have to give them credit for that. Many calls and threats but it did come through.

I am writing to express my deep disappointment with Expedia’s handling of my recent booking. I reserved a balcony cabin through Expedia, which prominently advertised a $200 onboard credit as a perk for booking with them. In the detailed itinerary email attachment, the terms stated that the offer required online redemption more than 21 days prior to sailing, and that the cruise must be paid in full before submission. I complied fully—submitting the redemption form on April 11th, the very same day I paid the balance in full. My sailing date was August 3rd, well beyond the 21-day requirement.

Expedia. Apparently I can't leave a review on their website right now coincidentally after I've been emailing them with complaints so I figured I'd leave it here instead. They are falsely listing their hotels near tourist attractions they are not near. I had booked at the Quality Hotel shown because it was apparently under 5KM from the Biodome and a short driving distance to all the popular tourist attractions listed below. Well I got to Montreal and went to the hotel. Lo and behold it is over double the KM from the Biodome then listed and every single attraction they listed had the wrong driving time estimates. It is nowhere near any of the attractions below.

I booked a prepaid rental car through Expedia, expecting a straightforward experience. Instead, it turned into weeks of wasted time, unexpected charges, and repeated broken promises. When I arrived to pick up the car from Routes, I was charged an additional $228.39 for a Collision Damage Waiver (CDW)—a charge I did not authorize or agree to, and that was never clearly disclosed in Expedia’s booking process. Expedia later confirmed the prepaid amount I paid to them only covered the “base rate,” but did not make this clear before purchase.

I have used Expedia three times in my life, the most recent today, and my experience each time has been so bad I kick myself for returning to them. My previous bad experiences were with hotel bookings, both nightmare level situations. This time it’s for a rental car which I, very stupidly, thought might be different. Expedia did not inform me I would be REQUIRED to purchase rental insurance in the country I’m renting in (Ireland) so the discount I received by using them was instantly deleted by having to pay an obscene amount for the required insurance. Again there was no mention of any requirements in any Expedia documents. Expedia is a scam. They flash discounts at you to get you to book with them but in my experience there is always a catch or something goes wrong and the trip becomes a nightmare.

I booked a room for two nights through Expedia and bought the insurance for cancellation if necessary. I had to cancel two days before my stay and just got the run around from Expedia. I contacted the BBB, Expedia told the BBB that I was aware of the no refund policy and that the hotel would not refund my money. The response went on to say that I was actually staying in the room. Not true! I contacted the hotel and was told that Expedia did not cancel, and they were not given the money. They put me down as a no show and Expedia did not pay them. They also told me that I had been scammed and that they would have given me a refund.

DO NOT use Expedia. A horrible company whose app is outdated. They literally did not give me an option to delete my account, even though they advertised that I can delete it on their support. The only way to delete it if you can still access the account and in my case, I could not because I deleted my email address. I asked them to remove my phone number so that I can add it to my new account and they could not do it either and I cannot add it to my new account because their app did not allow duplicate number. Then, the representative proceeded to tell me to get another number for the new account. What kind of scumbag is this? He thinks I have money to throw away to get a new number for Expedia??? That is his solution to the problem that obviously laid with his IT dept and his company. This guy needs to get fired or better yet, all of them should be replaced by AI. At least AI does not talk back.

On March 2, 2025 my son sent me his plans to be married in Vancouver on July 25, 2025. I began to plan the trip with my wife and daughter among other things by booking a car through Expedia on March 2, 2025 with Economy Car Rental in Richmond, BC. The price was competitive and although the car rental agency was not located at the airport, I was assured I would be shuttled to the office where the vehicle would be picked up. A week before my flight in July, I contacted Economy Car Rental and they again assured me that I could contact them from the airport and a shuttle would be sent to pick up my wife, my daughter and myself in a to bring us to the vehicle.

I booked a room through Expedia With Sun Plaza Motel in Silver Springs Florida, on the day that we were on the road driving there the motel manager contacted us and said they were cancelling our booking due to "plumbing issues"! When I contacted Expedia to see about getting a refund they gave me the run around and told me more or less that I wasn't getting my money back! We are never going to book anything though Expedia again reason being that they scammed me out of my money! I do not and never will recommend Expedia to anyone! Do not trust them. They are scammers!

Rented a car from Expedia and they promised me 600km included in the price. Paid full price days before I reserved the car and the rental shop changed to terms and gave me 400km instead on pick up. Spoke the expedia about this and no refund was made. Straight up this company is a scam and unethical as they just allow their vendor to change contract terms and still get customer to pay in full price.

Though the hotel itself was excellent, Expedia’s payment process left much to be desired. After booking on July 10, 2025, and selecting the “pay at hotel” option, I entered my credit card details only to have that card declined at check-in on July 21. We switched to an alternate card for our week-long stay, but upon returning home our autopayments began failing and subscription services were canceled. A call to the credit card issuer revealed that Expedia had performed some kind of activity on our card, which the issuer flagged as suspicious and blocked it.

Was ok since COVID, now they are probably going bankrupt and offer NO SERVICE AND DELETE POINT BALANCES!!!! SCAMMERS. I hope you go bankrupt and every Indian scammer you're now using lose their pathetic jobs.

I booked a car through Hertz through Expedia. They canceled it with one hour's notice, leaving me totally screwed. Chaos ensued, and I emailed Expedia for a refund. I have a three-day long email chain with the same cut and paste from Expedia saying they are "sorry about how strict cancellation policies are, but I need to understand them." Uh....I DIDN'T CANCEL. YOUR CONTRACTOR DID. It has been nothing but customer service that I would say is AI, but AI can't even be that stupid. Basically, Expedia and Hertz canceled on me and won't refund me because they say I canceled. It's truly unreal. ** them both hell.

Do yourself a FAVOR. Do not book your trip thru Expedia. They have already changed my flight 2 times and they have me waiting for over 6 hours to change flights. I didn’t book that way and they won’t let me fix fit. I got flight insurance and that is a total joke. This is supposed to be a trip for my daughter's birthday and that makes it less desirable to have this happening. They want me to pay an extra $50 to fix their flight change and guess what? There is no guarantee that it won’t get changed again. Just book directly thru the airlines. Save yourself from all the dissatisfaction and disappointment.

Expedia doesn't follow travel industry standards when it comes to reservation modifications. I had a reservation for 2 hotel nights for a set price with a set date, I cancelled the first night within the time range I was allowed to do it and they raised the price on the remaining night, even though I had already paid for it. Called their phone number and all I got was people giving me the excuse that prices fluctuate and that it's true, but not when you already have a reservation.

Don't ever book with Expedia, they don't care about you as a consumer. They only care about your money. I had a horrible stay at a hotel in Paris, the hotel lied about everything, there was mold all over the room, you need a step stool to get into the bathtub literally, water damage in the bathroom, the hotel says it offers laundry service, nope, lie, there's a laundromat down the road from the hotel that you can use.

Very poor customer service. I went through Expedia to book a rental car. I was charged for two different rental cars for the same dates and times with different vendors. Refused to give the money back on one that was not booked. It is not worth using Expedia. They are terrible!!!

I purchased flight tickets to three different states to visit family for a total of 5 days. For the first state, I only needed a hotel room for 3 days/2 nights. The website autofills the hotel stay for you to match your flight length, and NOT the actual amount of time you'll be staying in one location, so the website autofilled to 5 days. The hotel room is nonrefundable. I understood this, no problem. I changed the dates to the correct length of stay and added my boyfriend that would be staying with me. When I finalized this purchase, the website autofilled the dates again, removed my boyfriend, and reverted my stay to 5 days, past the amount of time I would be staying within that one city, to match my flight dates. I understand this autofill function is meant to be helpful, however, in this scenario, this was a harmful change.

I booked a flight and had to change it. The representative although very helpful contacted the airline and completely messed my flight arrangements. When I went to figure out what happened they said I needed to go back to The airline and when I did the airline itinerary and Expedia's itinerary did not match. Expedia's was wrong and the airline's was right.

Their customer service are not helpful at all. They stole 500.00 dollars from me, I will never recommend them again. It’s like I threw away my money without no service in return. Worst experience ever, please stop using them. You could also lose your money as well.

I had a terrible experience with this hotel and with Expedia. I booked a reservation through Expedia, but unfortunately had to cancel due to a death in my family. I gave notice in advance and explained the situation, asking for either a refund or at least a credit. Not only was I denied any help, but the general manager for Expedia, Rivas **, was extremely cold, rude, and heartless. I was grieving and still tried to explain my situation calmly, but he showed zero sympathy or compassion. It was shocking and hurtful.

⚠️ NEVER BOOK WITH EXPEDIA – THEY LEFT ME STRANDED.⚠️ I trusted Expedia for my trip, and it turned out to be one of the worst decisions I’ve ever made. I booked a car rental through their platform, showed up on time at the location, only to find out the company they work with (Routes) REFUSED to provide the car. No one from Expedia warned me about any restrictions, and there was NOTHING in the booking details about this issue. I was left standing there with my family, in a foreign country, with no transportation. Expedia’s response? “Sorry, we can’t do anything. It’s the partner’s policy.” Excuse me? I paid Expedia, not the partner. THEY should take responsibility.

Never will I use Expedia for travel. My entire itinerary was a mess. Lost hotel reservation because they had me reserved the day before I arrived. Now have to arrange an insurance claim. Looks like everyone dislikes Expedia in one way or another. NEVER AGAIN!!

I strongly advise against booking flights with Expedia. In my experience, they do not provide the level of support you would expect from a reliable travel agency. I had to cancel a flight due to escalating conflict in the Middle East—specifically a route through Abu Dhabi. At the time, much of the regional airspace, including over Dubai and Qatar, was closed, and many airlines had canceled their flights. Unfortunately, Etihad did not cancel, which I consider irresponsible given the circumstances.

Expedia took the side of a scammer hotel lying about their physical address in a complete crap hole area on a dirt road. They saw the same screen views as I did. They refuse to refund me. Hotel listed multiple addresses at varying stages of property listings. Only once you booked did you get a map location matching the physical address.

This rating does not reflect the food or pool area or beach - they were all good and beautiful. Said that, once we went to resort and was checked into our room, soon as we went to the room we found bed bugs. On this Expedia SUCKED and did NOT make us feel safe at all. Expedia customer service and a supervisor named Luis literally told me unless I can find more and PROVE that it's an "infestation" they cannot do anything about it. The resort said it's a baby cockroach (does that make it any better!?) Make that make sense back to what Expedia said, if there is ONE there's 1000x more!

Theft and swindled by Expedia. Booked a room 2/20/25 for my son’s graduation from college in WI for date 5/23/25-5/24/25. Received a confirmation email which luckily I saved a picture of. Upon arrival, my trip details were deleted from my app. I called Expedia and they told me someone booked at the same time that I did so I didn’t get the booking but they still charged me for the room when I booked it in Feb. I was told from Expedia if I wanted to use my booking, I’d have to spend another $200 as that was the going rate for the hotel room for a holiday weekend. We were shocked that they were pulling a theft and swindle and stayed in a cheap hotel. Spent 3-4 hours on phone with no resolution. Do not recommend and also Contacted BBB and will also be contacting the local TV stations.