Expedia Reviews

I am most shocked by the customer care team's unprofessional-ism. They are shockingly non responsive and inept at resolving issues. I am fighting for a false charge since 90 days and they have not moved an inch. I have enough paper trail to show how inept they are, how they lie to you about handling your issue, and delete recorded conversations with their team, deny mails that I have received, deny reservations confirmation mails that they FALSLY CLAIM I MADE.

I booked an airline ticket (Itenary No - **) from Expedia. They booked it through ETIHAD Airways departing March 1st, 2019 from Toronto to Mumbai and Returning from Mumbai to Toronto on March 12, 2019. For some reason, I had to cancel the flight. I called them the day before departing. It took 5 hours for them to cancel the flight. I called 10 to 15 times to both Expedia and ETIHAD. Expedia said call ETIHAD and Cancel it ETIHAD said call Expedia and cancel it. Somehow Expedia canceled it and gave me a case ID (E-**) with the $399 charges.

I now have my bank involved to get me the money owed to me. Three months still waiting for a refund. They keep claiming to call the airline and that I would see my refund yet every day I check my bank account it’s not there. 6-8 weeks I was told it’s past 8 weeks been told to wait another 7 days. My level of frustration is growing. This company is nothing but a scam. Run for the hills. Do NOT use this terrible company again.

This week I booked a hotel through Expedia. I use Expedia frequently (at least 2 or 3 times a years. Sometimes as often as 6 or 7). My brother was in an accident on his way home this week; my niece passed away and my brother is currently in a coma. We have been told we have hours left with him. Because we are 5 hours from home I got on Expedia to reserve a room for my sister, mother, & I. The room rate with tax ended up being $163. Except when I check in Holiday Inn states had I booked through them directly my room would’ve been $88 with tax... I called Expedia several times. Explained my situation in hopes that they would rectify it. No. They refused. Basically acted like they were put out by me asking. The fact that I use them multiple times a year to book flights, hotels, & vehicles & they couldn’t make this right? I’ll never book with Expedia again. 0 ⭐️ for customer service. Worst ever.

I booked a Delta flight on Expedia because of their "24 hour refund" policy. I paid an extra $40 to pick my seats in advance. At the end of the booking process, I was NOT offered a chance to pick my seats. A message told me to contact Delta to book. Delta's site has no record of my purchase. What a scam! I'll never use Expedia again.

Never book a flight with Expedia. I had to help my parents with the flight reservations and we never had problems with Expedia before. But IF you ever run into flight changes or any situation where Expedia could lose money, they will just blame the airlines and say there's nothing they can do on their end. In the end my parents had to book a new flight a day before their date of departure (paying an extra $3000) and I incurred a $300 international phone call bill even though I dialed their international toll free number or called their number with my local area code.

I made the mistake of making a hotel booking on Expedia, but needed to change my reservation dates due to a family emergency. Expedia was unhelpful and obstructive, making it difficult to contact them and then saying that they could not make the changes, even though I requested them within the required timeframe. Using Expedia has proved to be expensive and frustrating - I will never use this company again.

No complaints whatsoever. Which is why I still use Expedia to book hotels. They search for the lowest rates, provide reviews from other travelers, and if there is ever a problem or discrepancy, they take care of it very quickly.

I had a room in 2017, it was a bad experience so Expedia gave me a free night stay of my choosing. Well now that I am available they cannot find me in their system at all. I have been on hold for OVER 2 HOURS!!!! I HAVE GOT NOWHERE!!!! FLAT OUT RIDICULOUS!!!!

Very bad customer service, they cheated me out of full refund for my trip. Claimed that I only cancel part of the trip and not the whole thing. Refuse to refund my money. I bought plane ticket along with car rental on same transaction then minutes later decided to cancel because the dates do not work for me. It allowed me to cancel and said I cancelled successfully. I though it will refund my to my credit card. It only gave me back part of it. Not all of it.

Drove three and half hours with the assumption you have booked a room for two. Got to the place and was told they were overbooked. Had no reservations, no room available. Called Expedia and was on hold off and on for 40 minutes, all for them to do nothing for me. Was told the only room in the area was one king sized bed, and they wanted 155 for the stay. Expedia did refund my money but it would take 5 to 7 business days but were quick to withdraw my money once the hotel was booked. Horrendous customer service, my friend and l were able to find a room five minutes away for two queen sized bed for two nights for 129. So not only did we have to wait for a refund. We were also lied to about their relocation search.

I have noticed that sometimes the amount quoted & the amount charged, differed by about 30%. When I discussed this with fellow travellers, I was informed that, even though I booked in Canada, I could be charged in U.S. dollars. Check the small print. I nearly got caught again on flights a few minutes ago.

Caribe Club Princess. l paid for upgrades, 28 dollars/day and received a beachfront room, a dinner at their signature restaurant, room service, a massage, top shelf booze, and a safe. As a single it was at least 400 cheaper than Cancun and better.

As of June 2019, Expedia will (if you're REALLY persistent) match a lower hotel rate... but be warned, it's a complete nightmare process! In order to get a $350 refund for a lower price that popped up minutes after I booked a 5-night hotel stay, I had to waste hours on the phone and via email. They make it absolutely as difficult as possible. I don't believe this is by accident, but rather by design - and for a few hundred bucks - not worth it.

I needed to change my booking, called the hotel and they said they would have been more than happy to do it for free but their hands were tied because when you book through a 3rd party their system is locked for changes - even your name spelling. I called Expedia and they said they wouldn't refund due to the hotel policy. Didn't try to help at all. Also, the website and confirmations are hard to navigate, hardly any information. Basically anything they send you just summarizes vague descriptions and doesn't give you helpful options to contact. Even where they said use the feedback form to email them, there isn't an email option - only to call. Always book directly with the hotel.

Never use Expedia when booking hotels. My God, they put me through hell. My travel plans were cancelled due to medical reasons, so trying to get a refund or change the booking to a later date. First they told me I cannot get a refund because the hotel I had booked with did not give the refund. Then they told me they would not even change my booking dates unless I got a letter from a doctor to justify why I could not make my travel. For three weeks I was running around trying to get them to refund my money or change my booking. Then I rang the hotel direct and they said they never asked for a doctor's letter and they were happy to give me the refund. So Expedia had been lying to me all this time.

NH Carrefour Brussels booked thru Expedia, excellent experience from start to finish. The hotel was exactly as described, a few steps from train station, super staff. The hotel was in close proximity to restaurants, museums, shopping and the Grand Place. Also, walking distance to one the most famous representatives of Belgium, The Manneken Pis.

I booked several rooms through Expedia well in advance of a trip. As prices changed, I cancelled a room in Vancouver and re-booked the same hotel. Upon check-in, I was informed I had two rooms booked. I was billed for two rooms and Expedia can't find the cancellation which I had noted the date on my confirmation. I got stuck for paying for two rooms. Next time, I will book directly through the hotel!

Price went down on the room. Tried to get a price match, what a joke and waste of time. I sent in ten different request, they found fault in each and every one. Don't book through them, there is no customer service.

Expedia No Longer a trusted good deal!! Beware!! I booked a Oceanview room at the Hyatt Maui with flights. At the confirmation at completion of booking I see that it included breakfast. When I’m going through the email later I see the breakfast is for two— it’s just me! The breakfast is $33/person. When I try to change (I bought insurance). There are no more oceanfront deals. Several of the other hotels are under construction — little did I know the Hyatt needed a grand facelift — the photos of the rooms were deceiving. It was rundown and like a Motel 6 (sorry Tom Bodett).

Have always booked travel on my own but decided to use Expedia this time and within 2 hours of booking I began receiving emails and texts that my flights had changed. This continued for several days and of course by then it was too late to cancel. Their "contact us" option gets you a bot whether live chat or call. No option for a live agent. I don't see my seat assignment anywhere nor do I know if I can check in online and get my boarding pass prior to arriving at airport and when I look up or search FAQ, there's no related topic. Lol. What a bloody joke. I miss Southwest Airlines!!!! NEVER AGAIN!

3-Jun-19. Question: Is EXPEDIA acting "just" as an agent and does not protect its customers? As a longtime customer of Expedia (for several years I was a GOLD member), I was surprised to recently realize that the first time I needed their assistance I was not able to receive it. I used EXPEDIA's service to rent car on April 25th 2019 in Rome, Italy (Itinerary: **). The rental company was Dollar (serviced in Rome by Hertz). All went well of my side – I returned the car with even more fuel than what was in the car when I took it. However, I soon discovered that the rental company has charged me 100.83 Euro because I "neglected" to fill the fuel tank.

We booked a break about a month before we intended to go, not last minute but we could see the price of hotels rising and the nice ones getting booked out. We found a lovely Riad in Marrakesh and made the booking excitedly waiting for our holiday. We arrived and the Riad broke the news that we didn't have a booking, they had cancelled on the day we made the booking but Expedia/Ebookers had failed to let us know. We spent half a day trying to get them to organise replacement accommodation, as it was a very busy weekend. Everything was booked up and more expensive. They spent all their time trying to put us in substandard accommodation that was the same price as we had booked a month ago. It wasn't as good and not even in the same area. We had agreement that if we book somewhere they would refund us the cost of the replacement accommodation.

I booked a transatlantic flight (Brussels to Halifax with Iceland Air) through Expedia.be. The flight got cancelled but Expedia took no ownership of the problem whatsoever. They didn't even try to book us on another flight. You think you put your trust in a big company but they handle unforeseen circumstances as a bunch of amateurs. Do yourself a favour and DON'T BOOK WITH EXPEDIA! They will leave you hanging if things go wrong and will take no ownership of anything.

DO NOT USE EXPEDIA: REPS LIE ALL THE TIME AND REFUNDS ARE A LIVING HELL! I bought a $4000 trip from Expedia, then tried to get a refund about a week afterwards when I found the same flights for $1000 elsewhere. I had to spend 12 hours on the phone with the Expedia reps to get my money back as a credit (only usable through Expedia, for the same airline).

I always book all my vacation or hotel stay with Expedia. I recommend all my friends to use Expedia. I like that when you book a car rental or hotel if the price drops you get an email from Expedia on the price drop.

Sometimes it's not even worth it since the prices are the same as when you go on the website of the hotel you will be staying at. And sometimes if you find a great deal it is worth using the app, it just depends on the day and luck I guess.

I booked a hotel room and when we arrived at the hotel were told there were no rooms available. We slept in a Walmart parking lot that evening due to this. The staff was not helpful and when I contacted Expedia they were rude. I had to speak to a supervisor to obtain a refund.

Very easy to place the travel booking on-line and the round-trip price was very reasonable. There really were no extra services offered and on the return flight there was a 2 hour layover which resulted in a very long travel day.

The website is not very user-friendly so navigating to find what you want can sometimes be a little difficult and the prices are almost always easier to beat with other competitor websites so I very rarely use it.

Overall I've used Expedia numerous times. I like how they create an itinerary page where you can reference your travel plans. Very useful. I like how the site shows you how many others are reviewing similar flights to give you an idea how popular a destination is at a specific time.

DO not book any airline flights via Expedia. Once you book, you cannot make any changes including upgrades. I made a mistake of booking European travel on Expedia instead of directly with airlines. One of them was Norwegian. The only class available on Expedia was economy. I booked it then contacted Norwegian for an upgrade to premium. They said that seats were available, but because I booked with Expedia, the third party had to upgrade my seats. After spending over 2 hours on the phone with Expedia they were unable to change my seats. Furthermore they refused to either provide credit for future travel or a refund. I had to buy brand new tickets for $1200 instead of paying $58 for upgraded seats. I am following this up with Consumer Protection Agency and Federal Trade Commission.

The site was very user friendly and customer service was superb! I like the layout of the site and how it is very easy to search and narrow down locations. I would recommend Expedia to all of my friends and family!

My favorite thing is being able to talk to someone on the phone. No long or bothersome menu. A real person is easily available to help you. Any problems I have had were handled quickly and to my satisfaction.

They have the worst billing practices I have seen. They are deceptive in their billing and have the single worst customer service I have had. I have used them for years and every second booking I have had to call and fight to get my money back. It's not worth your time or the hassle.

We booked and paid Expedia for 4 nights hotel. Booking was made through Air Canada which uses Expedia for its hotels. Upon arrival to hotel: "We are sorry but we overbooked, the hotel and will try to get another... You booked through Expedia and we honor other reservations first." Three hours later they found another hotel (midnight had come and gone). The lesson: beware that Expedia reservations are the lowest priority for chain hotels. AND there is no solution as Expedia and the chain say: "Take us to small claims court" or arbitration. Try to find a human at Air Canada or Expedia. GOOD LUCK. Moral: Book through hotel websites.

The booking was fine, and I realize it's what Expedia is made to do, but I way overpaid for my entire trip. I'm an inexperienced traveler. As my trip unfolded I realized I could have had a much better trip at half the cost. I think research needs to be done on Expedia's part to ensure their customers aren't being taken advantage of. As an example; I booked a round trip fare to and from our hotel at a cost of $130. I soon discovered I could have merely could have got a taxi or Uber for $10 one way. I realize I, myself, should have done more research on my trip, but, as I stated earlier, I'm an inexperienced traveler. I felt I was taken advantage of.

I booked a Hotel on Expedia.ca May 21st, the option selected said free cancellation until May 24th. May 22nd I attempt to cancel the reservation however the cancel option is no longer available. I call Expedia and their customer service claims they can't reach the hotel. I email the hotel directly, May 23rd the Hotel replies to me that they can cancel as long as Expedia contacts them directly. I call Expedia immediately to inform them of the Hotel's offer, they deny my request to forward them the email and instead insist they need to contact the hotel directly and must wait 48 hours for a reply (this is strange to me since they replied to me within 24 hours, however I take it as the May 24th cancellation deadline is no longer on the table). May 25th I call Expedia to follow up, system is conveniently down for maintenance and service agents can't look into the issue.

Poor customer service. Poor customer service, I will not book through Expedia.com in the future. After 15 years booking airline tickets, hotels, they are not in side of customers, when I have any problems. Keep me on the phone for 20 up to 60 min.

For their customer service personnel, Expedia uses people from a country where they speak very broken English, and have an accent which is so strong that it is very difficult to communicate with them in English. They booked us in the WRONG hotel, and then refused to provide a refund. Because we have a choice, we will not use Expedia in the future.

Very easy to navigate site. I would recommend everyone to use this site. Expedia is working like family. They are in our side. Very good rates. Great service. Great peoples. Very helpful and ready for service.

I have been using Expedia for my travel needs every week for well over a year. I finally had a slight change to one of my reservations and tried to make a change to my reservation one week in advance. I purchased the $19 Protection plan Expedia offers when I bought the ticket originally. The only way I could get my money back was to file a lengthy claim with Travel Guard, the insurance company and jump through hoops to make it happen. Since the amount I would be getting back was only $65, I let it go. Not worth the time and effort. Just keep in mind that Expedia will not help you even if you purchase the Travel Guard. It is a waste of time and money. The worst part for me is I bought this "insurance" multiple times and used Expedia for a year before I needed to make a change. And when I finally need their help, all they could give me was a phone number to the insurance company. I'll be going directly through the airline now.

We booked 3 rooms through Expedia a week before our trip. The email from Expedia stated "hotel reservation confirmed, no need any further action". Then at 5pm arrival at the hotel to check in, we were told our reservations were not shown in the hotel system! We immediately called Expedia and the agent talked back and forth to his manager. We waited for one and half hours but the Expedia was not able to find us any hotel. We are a large group with seniors and toddlers. This totally wasted our time and ruined the trip. It was the first time we used Expedia and definitely would be the last as well.

I have used Expedia for years and have had no problem. You do need to read terms on canceling or changing reservations. This is true of all the sites. Now that there are numerous sites it is always good to check at least one or two sites since on one site always has the best pricing.

The promised upgrades DID not happen. Issue with theft at hotel not resolved. They made a weak attempt and then threw arms up. On site trips, etc. thru Expedia were as expensive or more. Salesperson cheese.

I booked a trip on Expedia for a friend and I to go to Israel. When I went to book it, it said, "You got double points if you booked through the app." That wasn't the whole story. You needed to book through the app & join membership rewards. I told Expedia what I'd done. They said, "No problem. Join now and we'll still honor the double points." After I got back from my trip my points didn't show. I kept getting told they'd be credited but Never happened. Finally they said they'd give me some credit. Not what the company told me. That was 2 roundtrip tickets to Israel plus 2 domestic flights. I won't use them again.

I attempted a hotel booking. Expedia emailed a confirmation which showed the wrong date. I immediately called. Even after close to an hour on the phone they did not get it corrected. The customer service person sounded like a scammer. I doubt that they will refund as promised, and when I went to the hotel desk they gave me a different story. It was so alarming I had to cancel my credit card. STAY AWAY!!! Expedia will fail if it continues this way.

Got charged for 150$ even though the website was saying I had free cancelation, Expedia are truly not honest about their wording on the website, when I was cancelling it didn't warn me about 150$ they charged me, they only let me know about 150 when the cancellation was final. Expedia is shameful.

Expedia is easy to use, intuitive, lots of pictures and reviews of hotels. You can customize your search for hotels to areas within cities to make the search easier and more fitting. Many hotels represented including brands, star ratings, etc.

My wife and I booked a trip to Lebanon. In the beginning, all went through but after one week money was sent back to credit card and we called Expedia and one agent claimed that our previous booking has fallen and we have to make a new one. We asked him many times if he was sure what he’s saying and said yes. As a result, We proceeded to book again and for our surprise after another week we realized our credit card was charged again previous reservation and new one. We called them again and they said that we shouldn’t have made two reservation because now airline doesn’t want to cancel it and they don’t want to get us back the money. They literally charged us twice a reservation. And we are due more than 6000$ on debt by their fault. We’ve waiting for more than a week to be contacted by head office. Very disappointed. Never ever will use the app again.

Booked a two night stay with Expedia charging me $216. I thought that pricing was high to start with, considering the motel. When I checked into the motel, the paperwork clearly stated they were charging $93 per night. Considering the quality of the motel, I could see $93 per night being a fair price. I approached Expedia about the issue and was sent a form letter with an excuse that did not reflect the truth. So Expedia took $30 as a fee for their services. A fee they never mentioned and clearly attempted to hide in their pricing.

We booked a hotel to sleep in at Unionville Ohio, upon reaching the hotel Super 8 in Unionville Ohio, we were greeted with angry customers who complained about burn holes in there beds, also walked into the horrible smell of marijuana smoke. Girl at the counter there told me we would receive a full refund, and we left to a different hotel in the area. I even called Expedia about it and they told me the same thing, here 3 months after the fact of us never using the services, or even staying there, I'm still being charged for the room because Expedia never stated until after the room was booked that it is non-refundable. I find it difficult that this company could allow a hotel to make someone pay for a room that they never stayed it, I will never use their services again.

This description is deceiving. This excursion is not for 3 year olds. I took my 2 3 year old grandchildren and Immediately they were terrified. My husband had to get off and take my 2 grandchildren so he could enjoy the excursion that we paid for. I wasted 3 excursion fees.

Very good selection of hotels with detailed descriptions and customer reviews, It is easy and intuitive to use. If you need assistance you can reach an agent on the phone in a reasonable amount of time with no extra service charges. I have never experienced a problem when booking through Expedia.com.

EXCELLENT. It is easy to navigate the site and make the bookings. Replies are rapid and clear. If there are problems they are sorted out rapidly. If I have not planned the travel well the site corrects me.

I haven't had a problem with Expedia in the last six or so years we've used them for our family trips, until this year. Our problem, which was related to not getting an airline ticket refund they their agent assured me that I'd receive, was escalated three times to their highest tier of support (to their Corporate Office). Ironically, it's at the highest levels of Expedia where we found a culture that sorely lacked accountability, empathy and interest in the customer experience.

Expedia owns VRBO. They are liars and thieves. This company lies to their customers and does not tell the truth. They asked us if we wanted to book condo. Neglected to tell us they were a third party reservation. They never informed us of hidden charges and payment arrangements. NEVER do business with them.

I have bought a ticket from them with insurance and had to cancel. They never gave me a voucher credit or anything. This is not the first time they got me but it’s the last. Beware of the insurance and extra services they offer. You might get your leg cut off. Bad flight times. Be ready to fly when you don’t want to.

For over 50 years my family used Auto Club of Southern California for our travel and booking needs. The agent who worked in our local office in San Pedro was matched by no other in her knowledge and skills, but most of all, her personality and kindness kept us coming back to AAA. Today we are forced to use the Internet because local offices are hard to find. We've tried Expedia a few times and were so disappointed we gave up and cancelled our travel plans. It was less stressful to stay home and enjoy whatever we could locally than book something online. I don't know if all online travel agencies are the same, Expedia is the only one we've tried. I know it's "old school" but we certainly miss the human touch that one gets when booking a trip in person. The rates Expedia promised us were "bait" to get us hooked and then changed once we tried to finalize the reservations we made.

If you want to book a flight do NOT use Expedia. My mom missed her flight, they did not refund or rebook her for another one even that I bought for her the protection plan. Bad Company! Try to book directly through the airline.

Warning - Warning - Warning Do Not Use Expedia. I was searching for a hotel with an indoor pool in Portland, Maine. I finally choose Homewood Suites by Hilton Portland Airport which was listed among all the other hotels in Portland, Maine. It was not until we were driving into Portland trying to find the hotel that we realized that this hotel was in Portland, OREGON. When we called Expedia, they basically said, "Too bad for you - we are not refunding your money." When we tried to scramble to find another hotel in Portland - guess what!! This hotel popped up again as a listing for a hotel in Portland, MAINE!! There was no way to know that we were fooled and our money was swindled.

Was easy to indicate what options I was looking for - nonstop, days of the week so only relevant options appeared. Also easy to change dates to compare fares by dates. A very flexible system that is easy to navigate. System also does a good job of reminding me of flight info.

It’s easy to book. It's easy to navigate the website. It gives you choices of flights, hotel and even cars. I have booked a couple of times in Expedia. With Expedia, you have different types of hotels that you can work on your budget.

I had booked and paid in advance for a 4-star hotel in Austin. On landing at the airport, I couldn't find Google marker for any such hotel. Looked up the voucher and reached an address to find that what was booked as 'Arty South Congress' turned out to be 'Lola Apartment'. There is absolutely no human being to reach out to, in order to explain what I had booked. Automated email sent me a room number and pass code of the lock right before the check-in time. This magical code opened the door to a room in the basement.

Sorry place. Do not go thru them. They charge your card over 1000 a week in advance and talk about can have refund in 3 business day. Ruined my daughter graduation trip. DON'T BOOK through Expedia.com. Whole trip is ruined and rerouting our visit.

I rented a car through Expedia and my experience was horrible. When I reached to pick the car, I was asked to pay almost double as Budget/Avis, told me that I need to pay separately for BOOSTER CAR SEAT and ripped me with $ 41 for 2 days. I could have purchased a BOOSTER CAR SEAT at half the price. What a SHAME!!! The BOOSTER CAR SEAT was included as part of the booking with Expedia which they refused so conveniently later. I will never use Expedia services ever again.

It was okay, but you can get the same offers through any of the travel sites. So that makes any site you use the same. It would be nice to be on a site that offers deals the others don’t offer. When I talk to other people and they say they got their deal from another site.

Needs better choices. Better hotels. Newer hotels. More AirBNB types. It seems only a few rooms are truly discounted. I’d like to see even lower prices. My flight prices were high. But I do like that transportation to and from airport was included.

Pet Friendly Hotel Scam. We were traveling by car with our 2 dogs. I booked a hotel in Anacortes, Washington (Sunrise Resort) after filtering for "pet-friendly" on Expedia. A fee of $260 Cdn was put on my card immediately since we were only 2 days away from the date. The Sunrise was the 7th booking we had made on this trip and all were pet-friendly. Closer to the date, I phoned the hotel to ask about the pet fee - this had always been separate on this trip. We were told that they had never been pet-friendly. So we asked to cancel and get a refund. No way. They claimed it was an Expedia problem. I spoke to 2 Expedia agents over almost 2 hours. Most of that time I was on hold on my cell phone in the US where I pay roaming charges. Apparently, agents are not allowed to call customers back unless it is a dropped call. Crazy.

Easy to search for hotels and flights to my destination in a search by name of the city in Mexico - could also search by names of airlines or hotels - gave me several choices, could go by price range, and there were numerous photos showing the hotel and rooms.

It was as good as I could expect. Using Expedia was simple, searching was easy, and booking the transaction was understandable and pretty quick.

Every time I use Expedia I end up with fraudulent credit card charges. One time a flight was made on my card. So I used a different card the next time for my Expedia purchase and the same thing happens again on that card. Super frustrating!!! I will not use Expedia again!

I booked a flight from Male to Heathrow yesterday ‘excellent flight’ one stop at Abu Dhabi 14h15min. Several hours later I get my confirmation and it has an extra stop in COLOMBO which I would never have booked with the current unrest. When I got on to chat line they said it was because I booked through a 3rd party site and flight was not available. I sent screenshot of flight I booked and, and also mentioned it was still on offer. They would not correct this flight to the one I booked. It was booked directly on Expedia site. The flight is still showing as available 27 hours later!!! They said they have refunded me but it is almost 19 hours and I still don’t have confirmation email for refund. They told me at 9.37 today it was sent and would take 5-10 minutes, and at 10.53 still not here AND THE ONE STOP FLIGHT THAT I BOOKED IS STILL SHOWING AS AVAILABLE!

Expedia offers such a great range of prices whether you’re looking for terrific airfares or hotels ranging from budget to luxury. It makes planning easy. Their verified reviews offer honest, up to date information alleviating stress of choosing a hotel in an unfamiliar city, whether here or abroad.

Site was easy to use and navigate. Good prices. Overall no complaints. I like to use the review feature to see what the places offer.

I have been using Expedia for booking flights and hotels a few times already. It has been very reliable. This time I booked a flight from London to Hong Kong. I only found out that I booked the wrong month after I have paid for the ticket. I panicked and rang customer service. The staff was very helpful and he tried to keep me calm. Since I only made the booking in half an hour, he was able to give me a full refund. I am very grateful that a full refund is available since it was my mistake. This definitely makes me feel very confident with this company and will continue to use this website.

When booking my flight via Expedia I called the company to double check the flight could be changed during the allocated 12 months due to being unsure about when I would be able to fly back to Canada (from Australia, depending on VISAs). I was given the ok that I could change the flight but would have to pay the airline fee. No problem. Now, I am trying to change my flight, and Expedia will not allow me to change it. I spoke to one person who said I could, he directed me to Air Canada. File is locked to Expedia, so I was sent back there. This time I am told it can not be changed. 5 hours later on international calling I still have no answers and have spent most of those 5 hours on hold.

The last 6 months Expedia messed up reservations. They didn't follow through on some requests. I would rate them a C. They are good on prices. They had my name on my husband's ticket and then they misspelled my last name. It caused a lot of stress at the airport.

Better than expected. It was a prefab community we've never stayed in before. It was clean, a bit small spaces but nice grounds and pools. The location was just okay, not too far from beach or stores.

Expedia offers a match price, the day after booking I found a better price of almost 20% less. I was told to fill out the form that was not there. I contacted Expedia 6 times with no assistance to get the form. Terrible company, use TravelAdvisor!

A terrible offering, better choices directly from the airline. The site is horrific when you want to fly to multiple cities (more than 6) or have an extended trip extending more than 6 months. Offers terrible choices when the algorithm tries to match up flight schedules, too automated -- not easy to make your own choices.

Round trip pricing with all the extras at an exceptional price. The trip was originally planned as a 'road trip' because of the RT flight prices that were out on the sites.... Then, I received an email from Expedia with a 'can't pass this up' price.... The overall experience was Exceptional!

I felt Scammed. Nothing was what was online. We have stayed better at a Super 8 than the Dump they put us in. I was at a convention and you better have bet I told all 1500 people on what happen and crap they put us in The Godfrey beach cabanas. And when you went to the front desk and said, "Hey we want to change rooms." "Can't help you. You Booked through EXPEDIA, call them." Will never do it again. Stick to a named Brand. Marriotts have NEVER LET US DOWN.

Booked a hotel reservation on April 29, 2019 in West Orlando, Florida. Were given the wrong address. When got to Travelodge Hotel in Orlando, it was East. There were no available rooms and were told that they did not know what time there would be any availability. Asked for refund. Was "processed" on May the 2nd. To this date, 14 days later, still no refund. Have made multiple calls to no avail. Never again booking through this online commerce.

I paid $200 for a 10 hour tour and Expedia booked it for the day before I arrived. I was out the full $200. I called them and they haven't returned my $200 yet. I doubt they will. Do not book tours through Expedia.

I liked the ability to filter specific airlines and hotels. Also, the filter ability to select the number of stars and general location for a hotel search. For flights, the comments on flight schedule quality were helpful.

My original flight was cancelled, and I was re-booked on a different flight. Since it did not fit into my plans, I called the airlines and tried to cancel it. The Airlines told me I had to proceed through Expedia, as I booked the flight with Expedia. I tried, and tried, and tried to talk to people in Expedia... After multiple emails and calls over 30 days period, I got an e-mail with the reference case number. The email read that Expedia held a refund voucher for me, and that I had to call Expedia to receive the refund.

Rented a car in Grand Cayman through Expedia and purchased the rental insurance. Upon arrival at Thrifty Car Rental they tell you immediately that they do not accept third party insurance and point out the sign on their counter. They would not accept the insurance I purchased through Expedia or use my credit card insurance. They told me to contact Expedia after my trip to get a refund. I ended up paying twice as much to get the insurance through Thrifty and when I returned home Expedia refuses to refund my money.

I clicked to confirm my $335 roundtrip ticket then pops up that price had changed then I go ahead and confirm the new price of $360 but then they charge my bank account $410. All they say is some standard response of we can't guarantee the price. Also rented a car and through them and it was also was more at the counter than the confirmed price I agreed to online. I WILL NEVER USE THEM AGAIN!!!

I booked a round trip ticket through Expedia from Seattle to Jacksonville, Florida. When it came time to fly back to Seattle I came to the airport with my two children ages 2 and 4 (something Expedia was well aware of because I bought each child a ticket and indicated their ages) and I was traveling alone with them. The first flight was to go to Detroit and then on to Seattle. I learned that this was not a actually a connection but rather an entirely separate flight. They wanted me to pay two separate baggage fees for each flight since they were technically 2 separate flights (not the round trip tickets I requested and paid for through Expedia and paid an extra service fee to Expedia). Then they wanted me to get off in Detroit, claim my bags, go back to the ticket counter, check the bags again and go through security again to board the next flight to Seattle. This was again because it was a separate flight and not a connection.

I made a reservation online with Expedia for a hotel room. Within seconds upon receiving confirmation, I noticed I had scheduled incorrect dates. At that moment I called an Expedia representative to cancel and make corrections. The rep informed me that they could refund me but would keep $200 of the refund due to their cancelation policy. I was stunned! I spoke with 3-4 different representatives within the 3 days following. I was told at first they could not do the full refund, then I was told they would within the next 24 hours. I called within the 24 hour time frame. The rep I spoke with informed me she would give $50 of the $200. I held on for 40 minutes until they finally agreed to pay the full amount. I was sent a confirmation email after 40 minutes of haggling. Word of advice, they will refund you but you must be persistent. They are ripoffs and I'll never do a reservation with them.

If I could rate ZERO I would. Booked a hotel through Expedia and was sent an email on the total price. My card was charged and additional $185 for booking fees. Ridiculous amount! Approximately 50 per night extra just to book through Expedia. Booking directly with the hotel would have been less expensive. I called to dispute and 1hr and 40 minutes, 4 people later and and passed from Expedia to Orbitz as they each site claimed the reservation was made by the other affiliate. AFTER all that - the best they could do was give a "credit".

I booked two hotel rooms for an upcoming trip. With their hotel price guarantee I'm supposed to be able to price match this price until the day before travel. The current price of these rooms are $68.17 per night for all three nights with a fee/tax of $9.54 which is a total of $466.28 and due at property $251.70. On March 12th when I booked the two rooms and price matched I paid May 11th $179.28, May 12th $71.28, May 13th $71.28 with a tax/fee of $43.07 per room for a grand total paid $672.72, $440.02 was paid in points and $232.70 was charged to my Expedia card with a fee due at property of $251.70.

I booked Embassy Suites in Orlando and noticed the next day TripAdvisor had the same room for $25 less! I received an email on how to submit a hotel price guarantee form. THIS FORM IS IMPOSSIBLE TO COMPLETE, I THINK PLANNED THAT WAY. EASY FIX. STOP USING EXPEDIA. GO WITH TRIP ADVISOR.

5 months ago I booked a cruise through Expedia. I didn't do it because it was cheaper than other booking sites (it wasn't). I booked it through Expedia because they offered a $200 onboard credit if I paid using my MasterCard. Done. I paid the booking in full using my MasterCard and filled out the redemption form... couldn't wait for all the drinks and daycare this would afford me!

I purchased a vacation online and the room specifically stated Junior King Suite with Oceanfront Terrace. Once I purchased the trip, the room confirmation just shows Junior King Suite Terrace. I called hotel and they said there is nothing I can do about this but to call EXPEDIA. I called Expedia and they said they "did nothing wrong". This was a pure bait and switch tactic used and now they want me to pay an additional $1215 to get the "Oceanfront" Room. I am so upset, this was my trip to propose to my girlfriend and now they ruined it.

I booked a rental car through Expedia, and while booking I was prompted to purchase insurance before finalizing the transaction, which I did. Once I arrived at Priceless car rental I was told that my credit card would cover my insurance and that I needed to call Expedia and ask for a refund. I called and the representative called Priceless to confirm that my credit card covered the insurance, they said it did but because Priceless honors the insurance that I purchased through Expedia, I couldn't get a refund, although I didn't need it. Total B.S... They are such liars!

EXPEDIA SCREWED ME OUT OF an additional $25 added to room, via a resort fee! I could have booked the room myself for $30 cheaper!!! Expedia customer service does NOT exist, try it if you don't believe me. Expedia knows they screwed you, look at what my survey says when I tried to revise this abortion of a reservation. GO TO WEBSITE TRUST PILOT AND SEE THE REAL STORY!!! EXPEDIA IS RUBBISH!!!! "Thank you for clicking through to the Expedia feedback survey. Unfortunately there has been an issue and the survey is unavailable on this occasion. We appreciate your time and thank you for your intentions. We try to ask every customer who books with Expedia what they think about us and we use this feedback to gather information that will help us improve our products and services."

I booked a flight to my friend, and when my friend went to the airport, he couldn't take the flight because he doesn't a visa for a transit country which wasn't mention while I’m booking the flight. I called Expedia several time but no response. Really I’m very disappointing and this is the last time to deal with this thing and I will share my bad experience with all my social network. Sherif.

I recommended Expedia to my parents since my husband and I have used several times. My parents bought 5 round trip tickets to the Philippines; after a few times of the airlines trying to change the dates/or time (over 8 hr change) of the flights by sending notification emails, my parents decided to cancel and use a travel agency who wouldn't/has not tried to change the dates/times of our trip (which all of us working full time jobs we cannot have the dates changed on a whim). Now my parents have been getting the run around about getting their money refunded. It's been 3-4 months, and still no reimbursement. It started with several calls and constant back and forth with Expedia and Philippine Airlines, and to my knowledge is still the same issue of laying blame on who/how to reimburse my parents. I feel terrible for ever recommending Expedia to my parents, and hope whomever else I've referred has not run into similar issues.

Attempted to change reservations 10 minutes after booking. They tried to charge an additional $50 saying the hotel was charging more on that day. When looking it up on another device it was the same price. Would not cancel. Cannot get a refund from travel insurance even after submitting a claim and all forms.

Looking for flights to London this Thanksgiving. Expedia has been advertising flights for $579 when you do the search and select flights. Then when you go to check out, it informs you that it's actually $989 per person. This is false advertising! I called to ask why that is, and they claim that the airline has updated their prices, ok well isn't that why you use Expedia because they are communicating with the airlines on their price. The happened to me over the course of 4-5 days in looking at these flights, so I would sure think they could update in that amount of time. I am never using Expedia again!

I booked a hotel through Expedia and double checked several times that I could cancel with no fees as long as it was before a certain date. I attempted to cancel through the hotel and they said there was no fee, but when they contacted Expedia I was notified by email that I would be charged $50. I then called the hotel back, and they stated this was an Expedia policy. I then spent 20 minutes on hold to get in touch with a terrible representative from Expedia who stated it was the hotel policy and I should contact them.

Absolutely horrible service!!!! AVOID AVOID!!!! They messed up our booking terribly. Booked to stay 2 night in Marrakech, they took payment instantly and not cheap at £370. I emailed hotel to add spa treatments and they emailed me back saying they didn’t have our booking. So after a week of calling and chasing this up myself with Expedia they assured me and confirmed my booking again. Yet even after all our conversations and my concern about the reservation we arrived in Marrakech at Riad and they DID NOT have our reservation and no rooms available.

We recently booked an expensive travel deal air and hotels included with Expedia for 2 weeks traveling from San Francisco to Tokyo Japan. We booked early in February for a trip in June. In early May we received an email from Expedia said due to some schedule changes made by the airline our itinerary has changed and Expedia has “accepted the changes on your behalf (meaning our behalf)”. We looked at the new itinerary and every has been changed with awkward hours from extremely early departure flight time to super long layover wait time at airport on our returning flight. Basically a very crude travel itinerary no way would have picked at the beginning especially we have to travel with young children.

Back in February, I booked two different bookings for my family to London from LAX. To avoid the problems of no seating assigned while traveling with a minor, so when I booked the flight, I specially selected the premium seats with one check bag and priority check-in by paying over $100 for each ticket. However, when I reached out to the airline, I was told I didn’t have the premium seating in the booking. I called Expedia and explained the situation. They insisted I booked the basic main cabin, not premium seating. I didn’t make the snapshots during my bookings. And I overlooked the confirmation email. Their booking system had a glitch and I did not get what I was paying for. All Expedia customer service supervisors just denied and refused to investigate their system. TAKE SNAPSHOTS while thru Expedia or STAY AWAY from it!!!!

We booked an all inclusive México holiday with Expedia in March for May! This is our 6th all inclusive in Mexico and have booked others a variety of different ways... EVERY other time we have gone to Mexico when we book the transfer to the holiday from the airport is included and arranged at that booking time! We have never had a problem landing and finding the transport and honestly have never paid extra for it! This time it was a mess and not included in be-known to us. It wasted so much time when we arrived.... Increased our price by 236$ American dollars and caused stress!

Expedia is such a waste site. I had worst experience booking in Forest Hills at Tala. I had done booking at 12:30 am 2 day before traveling to hotel. I tried to postpone booking because of some personal emergency. Expedia executives are not ready to coperate saying that hotel is not allowing to reschedule. I tried to contact Forest Hills at Tala hotel Manager Nitin requesting to postpone the booking, they are telling, "I have not received money from Expedia." I am like what can I do? These people are talking like fool. I had lost booking money. Please don't book from Expedia. I lost my booking money.

Been using Expedia for years. This time I was planning a trip for my family abroad. I picked our tickets and paid for them. Later on the same day I received an email that my tickets had been cancelled. I called customer service and they informed me that someone called and cancelled my tickets. I re-booked my flight but the return was no longer available and cost me an additional 100 dollars. The supervisor assured me that someone would investigate and possibly issue me a refund. Another supervisor called me back the next day and told me that some random person called and cancelled my reservation. Because of that they would not issue me a refund. How is it that a random stranger that isn't listed on my account is able to cancel my reservation? I will not be using Expedia again.

I wish there was a lower rating. Even a zero is really too much for them. Worst experience ever. 3 hour wait at Airport. No pick-up. They do not answer phone. Finally I took a taxi to location. Total rudeness and unprofessional. Did not have car ready, no account for people time and not willing to do their job. Michele the agent if that was her name refused to provide Manager name or number. Ended up taking a taxi to Hotel. Lost over 18 hours with no car. 25% of vacation was ruined.

My wife and I booked a room for May 7th 2019 for the Rolling Stones concert in Phoenix AZ. After Mick Jagger had to have open heart surgery the concert was canceled. We contacted both the Hilton Garden Hotel and Expedia to cancel our hotel reservation more than a month in advance and were told by Hilton that they couldn't cancel our reservations and we would have to contact Expedia. When we contacted Expedia they said they couldn't cancel our reservations and we need to contact Hilton Hotels. Trying to contact Expedia was extremely difficult as they use a call center located in India. Bottom line is we were ripped off for nearly four hundred dollars and I would love to hear from anyone else who has been ripped off from them and hopefully file a class action lawsuit on them.

Travel insurance = SCAM. Expedia is garbage. I booked a hotel in Bismark. My flight out of DFW was cancelled due to heavy storms in the area. When I booked my hotel I purchased the travel insurance, which is pitched in a way that leads one to believe that you would be protected in EXACTLY this scenario. WRONG!! The travel insurance covers your refund IF YOU DIE! Only. It's **. I talked to the hotel sales department directly and she informed me that she warns everyone against using Expedia or the like.

Hello, I was very disappointed when I was booking my flight to Singapore from Calgary and the flight price appeared at first $1144 and then when it was booked up I noticed it ended up to be $1363. My boyfriend and I were booking flights together at the same time and he ended up paying $1144 and myself $1363. When I called to customer support, they said there is nothing they can do. They said prices change every minute, can you imagine this change was like $3000? Looks like a scam! It is upsetting!

I think Expedia and their partners is ripped off. Made me waiting 4 days just to tell me I can't get refund for my room. My whole trip is ruined because of this issue. Thanks for nothing but a headache. For all customers think twice before making a reservation.

I made reservations at four different hotels on a trip to Morocco in April and received a confirmation for each one from Expedia. Unfortunately, Expedia failed to notify the hotels about the bookings so I ended up without any reservations. When I returned home, I made multiple calls to them to alert them to this issue and spent hours on the phone trying to get them to acknowledge the problem... they didn't seem to get it. The reservations were "in the past" so what was the problem? Seriously.

After a sudden cancelled flight Expedia did absolutely nothing good to help us. We have to buy our own tickets to reach our destination and the ticket for our flight back home because Expedia had cancelled our flights back. We emailed them from Europe with enough time to let them know we needed our return tickets but they cancelled that anyways. They leave you alone to claim to the air company, it is a waste of time to try to get any help, explanation or refund from them. I am not going to use Expedia for future flights even more, I am going to deal directly with the Airlines instead this people.

Expedia provides worry free travel: Money Back Guarantee (To the extent you are not satisfied with excursions you participate in, we will provide a full refund). We joined Kauai, HI helicopter adventure on 4/18/2019 at 9am. No one show up to pick us up at 9am. until we called them. Our tour time very clear on paper was 9am. (Order #**) They said our tour time was 10:30am. How can we satisfied for this arrangement? They didn't refund for us. Don't trust Expedia!

I have used Expedia a couple times in the past for booking flights and vacations and never had any issues. However, my recent experience has made me doubtful that I will ever use Expedia again. 2 days before my return flight from a vacation, Expedia emailed me saying there were changes to my flight, and when I called them they said that all flights from Air Canada had been cancelled, so they had moved my flight to the following day. They said that I would have to either pay for an extra night at a hotel, or book another flight with a different airline at my own cost.

Expedia is not a honest company, I booked a package with them where I bought the protection plan for 100% refund in case of cancellation. I had to cancel and they refunded me 60% of the money only. There are better companies out there. I have friends that also had problem with them. Read the comments and reviews on FB and other pages. Think twice before booking something with this company.

I accidentally booked the same day for a hotel room. I immediately called Expedia to make a correction and they simply refused! Then I called the Pemberton Valley Lodge and explained what happened. They said It’s against policy to intervene that I had to deal with Expedia. Stay away from Expedia!

Hello, also I have a big big problem with Expedia. I booked 2 tickets in February, I got a Storno email, but until now didn’t get the money back, always an answer- "We are working on it." In the next days I will go to a lawyer, TV, now starting to write to all platforms!!! I have enough!!!! Expedia can’t exist anymore! They are so many complaints about Expedia. Shame on you!!! I write emails like 2, 3 times per week with supervisors, always another one???? And they write me back always the same **, they can't write even correctly my name, they use 3 different names???? I just want my money back. My Case ID **

I rented a car through Expedia/Dollar. When I arrived at the airport to pick up my car, they had placed the reservation in my underaged son's name. Refused to add me on and refused to change the reservation. So I had to cancel the reservation which was $176 and re-rent a car the cost me $430 due to the high demand at the time. Morons! Never again.

Booked a hotel through Expedia. My Visa card was charged the cost and received hotel confirmation. Next day, they canceled hotel reservation. They refunded my Visa card but I ended up with currency conversion cost. They agreed to refund this but again changed their mind and offered an Expedia voucher which I refused; wanted the money back. I was embarrassed at hotel after Expedia canceled my reservation and had to pay for overseas phone call to contact my bank about Visa card. Many phone calls and emails and wasted time. They caused all of this and still never refunded my exchange loss. Book directly with hotel or airline and forget this incompetent company.

After being speaking with an agent and being on hold for +35min they told me the cost to change the reservation for flights would be almost $500 instead of the expected ~$150 (accounting for the change fee and ticket price difference). After challenging their figure and nearly 1 hr on the phone, they did concede the point and only charged me the correct amount.

I booked a trip to Cancun and did a bundle and pre-paid for hotel airfare and shuttle and the shuttle never showed up to get us at the airport. We had no way to get to our hotel. Finally we had a cab take us and pick us up for departure. we called Expedia and they refused to reimburse us. They said the super shuttle in Mexico said they did pick us up and Expedia believed them over us. We ended up paying for for transportation twice. Expedia was very rude and unprofessional.

I booked for a hotel room for the firefighter convention in Indy on 4/8/19 for $264.42. Expedia kicked in the wrong date on the reservation 9:34am. 3 minutes later, I quickly cancelled the room at 9:37am. Emails confirm this. Yet, I don't get a refund. My email from them states, "Your Room Has Been Cancelled". You figure only 3 mins elapsed from when I reserved the room to when I cancelled. I also then reserved another room for the date I needed through Expedia, which was double the price.

Was booking Las Vegas. Didn’t realize I had the wrong date. Also bought insurance, canceled within 4 hours. Return flight from Frontier refused refund. They lie when they say free cancelation in 24 hours. Expedia makes you call Frontier to cancel. Terrible experience especially canceled within 24 hours and bought insurance. The insurance is worthless and Expedia and Frontier no help.

In October 2018, I bought tickets for a baseball game in May 2019 through Expedia whom I trusted as I have used them for years. I live in UK, game is in Washington DC. At the end of March 2018 I became ill with pneumonia - very ill with eight days in intensive care. I have been in hospital for three weeks and cannot fly for three months due to the condition. Our holiday to Washington has had to be cancelled. I contacted Expedia.com/event-tickets to request a refund of the $70 for the tickets a week ago and have sent reminders since but have not been granted the courtesy of a response. Thanks for nothing Expedia.com.

Booked a car through Expedia (in addition to the flight) and paid for the car insurance at the time of booking as Expedia advertised that I would get a discount if I pay through them. When I arrived at the airport to pick up the car the agent said that the insurance that I paid to Expedia does not show up in their system and that I have to pay the insurance directly to them! So naturally I paid thinking that there must be a mistake and that I would contact Expedia later and they would surely refund me.

I booked flight to travel on Air NZ from LAX to LHR with Expedia, and only used them because they had a bundle car deal. A few days after my initial booking I had to change my flight to leave earlier to back to London quicker to see my dying Father In Law. I called Expedia and after an hour they were able to change the outward journey, and an email confirmation was sent. Over 24 hrs later I received an email saying that there was a problem with the booking.

Very disappointed about their customer service especially when there is a refund involved. (If it's paying them then they are super fast) I had to call international to the US around 5 times and they made sure to keep me waiting for 50 minutes to an hour until I either hang up or the call disconnects to avoid resolving the issue. Contact me at ** and I can tell you the details. My complaint are all backed up with recordings as per their claim.

I booked a one-way flight Seattle to Phoenix on 4/17/19 and paid an extra $49 per seat to upgrade so that I could choose two seats together. Total fare was $155.30/each. Four days later, I received an email advising my seat assignments were cancelled. I went immediately to the airline website and discovered that the only seats I can choose are center seats, not together and that I can UPGRADE to Main Cabin for $49. I already paid to Upgrade to Main Cabin. After spending hours on hold, explaining over and over again to employees in call centers located in India--their method of breaking you down seems to be to spend hours talking in circles, saying nothing and then repeating back to you a different story than you just told them...

I made a reservation for a hotel on Expedia, but, somehow the dates got switched. I cancelled the reservation, and asked for a refund to which they said yes. The 1st agent told me that it would take 7 days for the $242 to show up on my bank account. Two weeks passes and no money. I call again and the 2nd agent tells me it's going to take 7 BUSINESS days, so, the money would come in the 22nd of April. It's the 22nd still no money. Im currently on the phone with another agent. The cutest thing of it all, is that the original charge they made to my account, is nowhere to be found. 3 different agents, with 3 different responses. It's making me mad because it's not $5, it's $242 that are a significant amount to me right now. I asked for a refund in hopes to have my money back. Not saying to not book on Expedia, but, double check your reservations. Not putting up my name for obvious reasons.

In March I booked a trip to India through Expedia. The return flight ended up being cancelled, so I was patient and rebooked with the same. The very next day the rebooked flight was also cancelled. At this point I decided to cancel the flight and buy a ticket with a different company. I requested my refund. After 40 days now, Expedia has not resolved the issue and has told me I have to resolve it myself with the airline company. I have contacted the airline and they have told me that Expedia should be the one to resolve the issue and they can not help me. Bottom line is, Expedia is the worst when it comes to customer satisfaction. I have used them before without any problems, but you only know a company for who they are when there are problems. STAY AWAY FROM THEM.

I missed the field where I captured names for 7 travelers, after 2 weeks Expedia and Iberia tells me that I need to made a new reservation, therefore losing $10,300 USD. Expedia policy is that after 24 hours of reservation they cannot capture something so simple as moving one name from one field to another... even considering that flight date is July 13, 2019 (more than 80 days from today). My name in the ticket will be printed **, MR JOSE LUIS **. When my name in the passport is JOSE LUIS **.. and Expedia or Iberia cannot change to **, MR JOSE LUIS. Itinerary number is **.

This was the worst travel agency I dealt with. Their customer service is so horrible and they don't know what they are talking about and no records of any customer interaction. Every agent tells a different statement and kept the customer on hold for hours. I booked an India trip with them 3 months prior to the travel and after 20 days airlines canceled one of the flight and I called them to check what's going on.

Booked a hotel on March 16. Their system changed the date to 17, after discovering the problem they refused to refund the charge claiming the hotel are charging for cancellation. Called the hotel. The manager said there be no charge but Expedia pocketed the money. DO NOT USE THIS SITE OR MAKE ANY BUSINESS WITH THEM.

When I booked a hotel reservation in April 2019 with "reservations.com", I was quoted an inaccurate rate. They did not tell me there was going to be an extra $15.00 because I was not a member of the RCLUB, whatever that means. I found this out only after I was charged on my credit card and saw the bill. I was not even given the opportunity to join the "RCLUB". When I called the number to inquire I was told it was nonrefundable. AND THAT'S WHEN I FOUND OUT WHO I WAS REALLY DEALING WITH. RESERVATIONS.COM IS ACTUALLY EXPEDIA. Had I known, I would never have booked. I would not recommend this company to anyone.

Do not use Expedia for any traveling. I had reserved a room and then purchased hotel protection and I had to cancel my reservation and they still made me pay the amount even though I had the hotel protection. They aren't helpful at all!!! Stay away!!

Booked a flight to Europe November 2018 to fly in July 2019. Received an email this week that all flights canceled, and that Expedia would be helping me with the refund. Called their customer service line and was on hold for over 45 minutes. Finally the agent, after checking with multiple people, asked if I could call back as she had to confirm their policy. After another call and similar wait time I was told they could not help, as the airline has gone out of business and I would need to contact the now defunct airline directly. I called Jet airlines and was told in no uncertain terms that Expedia should be refunding my money for the flights. After another unsuccessful call to Expedia, I contacted my cc company to see if they could help. I still have no idea whether I will get my money back. Worst experience I have ever had.

After being declined on the Expedia website 3 times with no explanation as to why the trip was not booked I called the company directly. The Expedia representative explained that it was a problem with the flight that even though the website said the flight was available, it really wasn’t. Then my credit card was locked out as the Expedia representative also tried several times to book my vacation. I had to call the bank to get my card overrode.

I booked a hotel in PHI PHI island. Princess PHI PHI don't stay there and DON'T BOOK! Had a family emergency and had to cancel trip 1 week in advanced. Was told the hotel didn’t want to refund me. So even though I bought insurance, having a 10 year old niece in critical condition didn’t matter to them! Very disappointed and dissatisfied! I didn’t cancel just because. Tripmasters refund the rest of my trip! If you are looking for reliable and understanding company book with Travel Master! I will never use Expedia and will tell all my friends and family and also use social media to let people know!

I recently booked a flight with Expedia.co.uk and they are not transparent with the charges during the booking. Expedia UK provides you a price in GBP and when you actually book a flight you end up paying in GBP. I recently booked a flight for £783.51 and at no point it was mentioned that the airline I chose was charging in Euros and that the GBP price quoted is an estimate. I used my credit card to pay £783.51 and when my credit card statement arrived I was shocked to see that the amount paid was in Euro. And I was charged €913.72 plus non-sterling transaction fee of £21.55. Firstly, I lost out on the exchange rate as the credit card companies never offer good exchange rates - the exchange rate applied was 1.1662 when it was 1.1862 on that day.

I booked 2 rooms under one confirmation itinerary. I canceled the rooms 3 days prior to check-in, received confirmation email that full itinerary had been successfully canceled without charges. I then am charged for original stay for one of the rooms. Expedia requested I forward cancellation email, of which I did immediately. I am advised that it was problem with their app as to why only one of the two rooms were canceled and hotel would not refund my money. So I pay for Expedia erroneous cancellation and hotel tells me my problem! I was long-standing patron of Expedia without issue. I have canceled all future vacations through Expedia. They have lost another good customer!!!

I booked a hotel and flight package deal from NYC to Jamaica with Expedia. Before the 24 hour mark, I was able to change my flight to the following day. However, the hotel - Knutsford Court - refused to be flexible. Expedia assured me that there would be no or minimal charge (certainly less than 700 bucks!) to make this change. Instead, they succumbed to this property's greedy policies to keep all money. I have been using Expedia for years, and this is how they are going to treat a long time customer?

I have paid for a car rental + full insurance in Punta Cana for 2 weeks. When I went to Pick up the car the dealer refused to give it to me unless I don't pay another insurance that was twice the price of the whole rental. I refused of course because in this way price will be triple than Expedia offer or in any other rental company. Expedia could not solve that I get the car and they also refuse to refund my payment. Cheaters, take your money and deliver no service. Îs my fault as a client they have a faulty contract with local dealer. Although I made complaint to them I had no reaction, no solution, no refund. They were incapable of solving the problem with local dealer and refuse to refund my payment although they did not delivered the paid service.

I booked a "pay later" hotel through Expedia in January, expecting to not be charged until my stay in June as stated on Expedia's website. Randomly in April, the hotel charges me for half of my stay. No warning, no explanation. Just a random charge for half my vacation from my bank. I call Expedia for an explanation and spend 7 days trying to get refunded for the amount due to the lack of information provided my Expedia. You cannot contact the corporate support directly, so you have to go through all the levels of poor service to get to anyone who can assist you with a refund each and everyday. I was offered a $50 credit!!! No. I will not be booking from you again, keep your credit. Finally get a refund approved, but it will take them 15, yes 15, business days to process the refund!!! No thanks Expedia, I will take all my business and personal travel plans elsewhere.

I am very frustrated and disappointed with the service I got from Expedia. I booked a ticket from Them thru Saudi Airlines. They sent me a confirmation and after couple of hours I got an email and they said that the Saudi Airlines didn’t acknowledge the ticket that I purchased but it was already deducted on my account. I called the customer service immediately but they didn’t manage to help me and give me options. They just want to get money and business! The expedia couldn’t even send me a “VOID LETTER” with the exact amount that they didn’t withdraw the 406$. It is a big amount of money. It looks like that they are scamming the customers! I will never recommend this company to anyone and will never use this company to book tickets again!

This site has gotten horrible. I made a car reservation and they dinged my credit card at time of booking. There was no language in the booking that said it was a prepaid booking. I called the customer service line and they told me pretty much to shove it up my **. Avoid this site at all costs, they are crooked and dishonest and have no respect for their customers. If I could give a no star rating I would.

My wife booked a room for 2 nights so she could take our granddaughter to Charleston, SC for a 3 day sightseeing trip. The plans did not work out so the reservation was cancelled at least 48 hours prior to arrival. Expedia charged for one night stating the cancellation was not within the allotted time. Cancellations were not clear so the usual 24 hr was thought to be the rule. Never again will we use Expedia and negative recommendations will be given if ask our opinion.

Expedia is a SCAM! We booked hotel accommodation through them a month ago. When we got to the hotel, there was no reservation for us. We were traveling with a child, imagine the inconvenience. They agreed to cancel our reservation and refund us between 7-10 working days. They have not refunded us and when we make follow up, it’s one story after the other. They are SCAMMERS! I wouldn’t recommend them, EVER!

Awful website. No chance to review booking before proceeding with payment. If there's a mistake, Expedia cheats customers by charging them and telling them it's the airline rules. Also, please: STOP telling people your system has crashed, as excuse for keeping them ages on phone line, when in fact, all you are doing is: Answering other complaints and rotating between callers. Seriously.

Been on hold for over 1 hour, pushing 2 at this point because they scammed me. Tried to use points, was charged the full amount instead. Save your time and money and go somewhere else. Unbelievable. Try to get through to sales and can reach them in two minutes. They are more than happy to take your money, will not give it back.

I booked my flight through Expedia a month ago and am trying to book an extra seat for my cello. This's never been a problem on other platform but a huge problem with Expedia. They put me on hold for 2 hours and then tell me that I have to call the airline. WTF. The airline said they already received the extra seat request by Expedia so I can only book and pay it through Expedia. I called Expedia again, and they put me on hold for another 2 hours and hang up on me! WTF! I would say that Expedia is the worst booking experience I ever had. Don't use it!

I booked a hotel thru Expedia and when I received the confirmation, the $ looked different (more expensive) from what I saw on the website. I tried to change it and inadvertently cancelled the reservation. I contacted Expedia and a few days later, they said they contacted the hotel and the hotel refused to refund the money and neither would they reinstate the reservation since the fine print said no refunds.

Really??!! Enjoy the $570.00 you kept and didn't even offer to help resolve!!!! 20 years... done.... You will read about it and hear about it on my Roku channel!!!! 2 rooms at Stratosphere Las Vegas shower's full of mildew. Asked to be moved twice and left with no refund after a promised upgrade. You got 2 free days plus $570. Shame on you. Certified letter's on way. Ramona ** Los Angeles filmmaker at NAB.

Hours and hours on the phone both -- the Expedia folks were unable to link the second ticket to the fast pass. No one knew how to do this. Finally called Disney. They said call Expedia. Long story short after hours and a few days of this I have been assured by Disney my tickets are valid and they will honor the fast pass options. Will see though... Will never book with Expedia again. What a nightmare! Recently used BookIt for a trip to Jamaica and all went so well! Never expected this.

I booked flights for myself, my husband and my son who is 12. In error I misspelt his name (2 letters). As soon as I realised this I told Expedia with whom we had booked tickets. They have not found a solution and now my 12 year old boy is in danger of either being left in London or potentially in Bankok! They have told me that I could buy another ticket but the cost is about £1,500 for a change to just 2 letters of his name. There have been a lot of phone calls with Expedia this week but no solutions save buy another flight. I feel pretty ripped off and upset. I am afraid. We are going to the airport in the hope that we can sort this out.

I purchased a business round trip ticket to Korea last summer. I made the first leg of the trip and when I am trying to make the return flight, I found out the ticket is downgraded to an economy class. I called Expedia to resolve the issue. After 3 hours on the phone going through many agents and their supervisors, they said they would fix the problem and I would hear back from them in the next few days. Well. Nothing happened. So I called them again. Also again after three hours on the phone going from one agent to another, they said they would fix it and would get back to me in a few days. Well. It is still not fixed yet.

My name is Ali. I did call from Saudi yesterday from this number ** and below is what happen. 1- First I ask the call is free. He say yes the agent. 2- I did spend 31 minutes and it was charged and outcome 0. 3- He advise me that I can get the offer in the web when I will log in from my email. I did not get anything. I did call today from other number +9665****** to check and the agent does not understand. This is not the service I was looking for and I promise that will not recommend Expedia to anyone we are know. I need explanation. My email **.

I had to write a review to highlight the amazing customer service I had with Expedia yesterday. I am heading to San Diego, but due to illness and a doctor's appointment, I had to delay my trip by one day. I called to switch my hotel reservation and spoke with Eric. He said that normally, the hotel won't make any changes and will still charge me for the extra night, but said he'd speak with them to try and make the change anyway. After waiting on hold for a bit, Eric came back on to say that he'd convinced the hotel to make the change and give me a refund for the night I wouldn't be there! I was so grateful! It's so refreshing to have people like Eric working in customer service. He truly understand what it is to provide amazing customer service!

I experienced the same problem like many other Expedia customers with respect to get the last minute travel problem I experienced to be resolved on a timely fashion and to be able to travel. After spending over ten (10) hours between incompetent and useless Expedia staff and the airline representative where the air ticket was issued from the airline back and forth for resolving a simple correction problem on missing two letters from my first name. I bought the ticket from Expedia a week ago. Even though on Expedia site my profile information section my first name was written correctly, the ticket was issued with two letters missing. After I booked the flight, when I received the confirmation from Expedia I only looked the dates I am travelling not the section towards to bottom of the page where traveler name is written, until the day before travelling for checking in.

I normally don't write reviews anywhere but I want to warn anyone who is thinking that you are getting a good deals buying plane tickets via Expedia, YOU ARE ABSOLUTELY WRONG!!!! First of all the price is the same as if you buy them directly from the hotel website or airline website. They have many hidden information about fees here and there, and asked you to buy flight protection with a note "Full Refund". And when you do need to cancel the ticket, they ask you for a death certificate!!! Seriously? Anyone has to die to get the ticket money back?

I booked a room with the Hampton Hilton at the Gatwick airport through Expedia using the online app. It was later in the day that I realized that the app had defaulted the date to an earlier search and the new date had not been selected. I called Expedia to make the correction and was informed that they would need to call the hotel to confirm a change to the correct date - this change took nearly a week, three calls and a couple of email to make.

We decided to use Expedia to book a flight on Interjet - and bought the travelers insurance that Expedia sells with it. This costs us an additional price. For our returning flight from Mexico to Los Angeles, Interjet canceled our flight and Expedia did NOT notify us at all and furthermore did nothing to help us find/pay for a new flight. What was the point of buying traveler's insurance if they did nothing to actually help us. Furthermore, we have received no help or compensation from Expedia. Do not book through Expedia because it does NOT make anything any easier. Also while you're at it, don't book a flight on Interjet either.

On Sunday, March 31, 2019 we booked a trip through an Expedia agent (via telephone) to Rome. We purposely CALLED to ensure that our seats were together and to pick the exact package that we saw on-line. We spent over an hour meticulously spelling out details (because the agent was of a different nationality). When we received the email confirmation, one of our names was spelled incorrectly. We immediately called back and were told we would have to call the following day (Monday). We called back on Monday and was told that they were unable to fix THEIR error without charging us an additional $200. We told them to cancel the trip because it was within the 24 hour cancellation period. The agent informed us that she could not do that and that all they could cancel was the hotel and shuttle service.

Due to a system error, I booked two non-refundable rooms in Expedia. Expedia refused my request for a cancellation without penalty, and claimed the hotel had refused to waive its non-cancellation policy. Even after I confirmed in writing with the hotel that they had agreed to cancel without penalty, Expedia charged my credit card full price for both rooms! A most disagreeable experience that should make travelers beware of using Expedia.

I phoned Air Canada on Apr. 5/19 (a week prior to our trip) to check on baggage allowance, etc and was told that we had no flights to/from Hawaii, they'd both been cancelled. Expedia was responsible to let us know this. AC cancelled the flights on Mar 25/19. We spent 5 HOURS on the phone with Expedia where they tried to find us a new flight. Tried to get us to do multiple stops, different days (ie: shortening our holiday), etc. We have a condo booked that we've paid for (can't get money back for unused days) and we both have a work schedule that we have to abide by. They would find us one that was acceptable to us, put us on hold for ages and then come back to say that that one was no longer available!

I recently tried to call Red Lion to reserve a room. I was not informed but was given to a company called Reservations.com. Thinking that I was talking to Red Lion I reserved two rooms. I was never told that they would not honor Red Lion's policies. Later, I had to cancel my rooms to find out that they would not honor the 48 hour cancellation policy. When I finally got a hold of Red Lion I was told that my reservation was under Expedia. I never talked to Expedia. When I called them they told me that they did not have a reservation for me and that I needed to call Reservations.com.

I have been an Expedia customer for years, having booked tens of thousands of dollars in various travel over the last 15 years or so. I have always been basically happy with the service. We recently took a trip to New York City, and I booked some activities through them. In this case, I had booked the One World Observatory, a Harbor Cruise and the Metropolitan Museum of Art with the guided audio tour. I didn't double check the email receipt, because, well, why should I? The many, many times before I had always gotten what I ordered. The day of our travel I went to download our vouchers. Even though I use the app, I like having them as backup. Well, I couldn't find the voucher for the Met. I called Expedia and we found out that in lieu of the Met, the website had inadvertently booked the One World Observatory twice.

Booked it thru Expedia. American Airlines cancelled the flight to Daytona. Expedia gave me ridiculous choices for alternate flights (7 hours and 2 stops to Daytona Beach; no thanks). Expedia will refund the flight there with American Airlines but not back because it is thru Delta and there was no change to that flight. No Refund, No Exchange. I agree with Delta in that Expedia should be responsible and return the money for my return trip. INSTEAD the Expedia supervisor was willing to give me a 50$ voucher for a hotel stay. Hotel stay? I was flying to stay with family. Why would I need a hotel? So now I have a useless voucher for 50 bucks and am still out the remaining $54.80 for the return flight. Unreal! Be Careful when booking with Expedia. They cancel my flight and I end up paying!

Booked a hotel for a marathon weekend through Expedia in January. Two months later called the hotel to find out if they had parking, was told I was not booked into the hotel. After 4 days of frustrating telephone calls, I was told Xpedia had to cancel the booking and I was to rebook at a much higher rate. Never again will I be using them. Their booking system sits in India and have no idea where Brighton is even located in the UK. Where the said hotel is located.

To say I am disappointed is an understatement. To make a long story short, I had to make a last minute hotel reservation for 4 colleagues and myself. I found a hotel and made reservations for 5 rooms 3 nights and a few hours later I saw a better deal and since the rooms were selling fast I decided to book 5 rooms at a different hotel. But before doing so I called Expedia to find out if I would be able to cancel without penalty which I was told I had until 6pm to cancel without penalty, mind you it was about 1:30pm.

To say I am unsatisfied would be an understatement. I booked a return flight to Florida on Air Canada. I needed to change the outbound portion of the trip. Expedia for TD told me that I have to pay a $100 change fee, which is fine. But then they they told me I need to pay the current price for the return portion of my trip even though I am not changing that portion. It was going to double the price of my ticket. So I called Air Canada and they told me that was incorrect. It only need to pay for the difference in price for the portion of the trip I am changing. So I called Expedia back and told them and they said I was wrong. I asked to speak to a manager and as of right now I have been on hold for an hour. It is truly appalling.

I booked a flight to California. The trip was 1286 but when I checked my debit card they charged me 1936. They double booked our return flight and drained my bank account. I called them 6x and waited over a week to even get a straight answer on why they took almost 700 EXTRA dollars out of my account. Then I was told I have to wait another 7 to 10 business days before I could get MY MONEY back that they had NO BUSINESS touching in the first place. No compensation for their mistake, no straight answers, just an "I'm sorry and we look forward to you booking with us in the future." **!!! I will never in life book with this Horrible Company again!!!

I recently purchased the plan for a flight to Philly. Been using Expedia for years. My son got in a car accident, who is only a teenager. Luckily he wasn’t injured but his car totaled, it was the other driver's fault and my son was very sore for several days and distraught. Obviously needing to take care of him, insurance claims, tow company etc, I stayed home. Apparently it’s not good enough. Maybe they should advertise “If you die we’ll refund your money” total garbage. Never using them again.

Prior to booking our flight and rental car I was told to avoid Expedia. I should have listened. Because of change my health we needed to book another flight earlier in the day. Same day, same carrier. "No problem," we were told, "just notify the insurance company (we had the trip insurance), but first you have to cancel your first trip." It was Sunday and the Insurance Company was closed. I called the insurance company on Monday and they have four or five forms you must complete. They want access to your complete medical history. So, because we needed to book earlier in the day due to my health we must pay for the trip, twice. What a racket!

I was book a hotel (Booking number: **) at total price of AED 150.14 and they charge me USD 150.14, in the total they steal from my credit card AED 417.84, I tried contact them, but they just don't reply me, they just don't care about the consumer.

I reserved a rental car from Budget through Expedia online for U$119.50, and despite the fact that it is straightforward to add a link in the web-page to both mandatory and voluntary charges, I only found out what the insurance would cost at the rental counter (U$460), neither Expedia nor Budget Rent a car have any intention to be transparent about what the insurance charges will be. It looks as though the low car-rental fees are the bait for the consumer to buy their over-priced insurance, which seems to be the source of their profit. I wrote to both Expedia and Budget, and both claim that the insurance is in line with their policies.

Had $750 credit with American Airlines. When I came to purchase a $400 ticket, I was informed that the rest of my credit would go to waste and that I would have to pay an additional $200 issuing fee. I spent over 2 hours on the phone with their call center (most of which I was put on hold for no reason) and then eventually was transferred to their corporate office. Eventually, I was told that I received wrong information from their agents and that no money would go to waste, compensation was refused, and the employee from corporate office employee was quick to hang up. I sent an email complaint to Expedia and they were unresponsive. Was able to solve my issue with American Airlines directly in 15 mins. Will never be booking off here again, they have to train their employees on their terms and conditions and stop wasting the consumer's time for their lack of customer service training.

Very first time using Expedia, and we were double booked for our flights. I contacted them immediately and was told all was resolved only to find out they double charged our credit card for the flights. I called Expedia to have them credit back our card. They said they couldn’t do that, customer service would not send me to a manager and they were rude. Customer service informed me the airline would have a credit for us. Unacceptable! This is an airline I’ll most likely never fly again, and Expedia made the mistake. Had to dispute the charges through our credit card company. I am a pretty forgiving, but can guarantee you I will never use Expedia again to book anything!

I reserved a cruise through Expedia in December, 2018. Expedia sent me an email that stated, "YOU ARE ALL BOOKED, NO NEED TO CONFIRM." The cruise line, ROYAL CARIBBEAN, then CANCELLED MY CRUISE because I did not pay the remaining balance two weeks later. NO ONE EVER TOLD ME! I thought they would automatically charge me the balance unless I called to cancel, after all, Expedia sent me an email that stated, "YOU ARE ALL BOOKED, NO NEED TO CONFIRM."!

Do NOT use Expedia! Long story: We booked round trip tickets and hotel through Alaska Air VACATIONS which, it turns out is Expedia. The two companies have nothing to do with one another other than Alaska Air allows Expedia to partner with them in ticket sales. (Note: There is nothing on Alaska Air's website that says Alaska Air Vacation is actually Expedia nor when you click on the Vacations button does it tell you that you're being linked to Expedia.)

Expedia sold me tickets on WOW Air, when WOW Air suddenly ceased all operations Expedia disavowed their responsibility and culpability for customers. They flat out refused to take responsibility for tickets they sold and emails customers directing them to dispute costs through their credit card company. Insurance purchased from Expedia (Travel Guard) refuses to pay for the meals and luggage costs. Expedia is not doing anything to help their customers like HOPPER does, Hopper is taking care of their customers but Expedia refuses to aid in any way. BEWARE OF EXPEDIA. THEY DO NOT HELP, REIMBURSE, AID, OR TAKE ANY RESPONSIBILITY! Booking with Expedia is throwing money away!

Book a return ticket from Expedia of Thai airline and return of a Sri Lankan airline. 10 days before departure got told that Thai is not flying to Lahore due to India Pakistan tension situation so Thai may or may not fly. Asked them to refund my money so I can book my ticket with another carrier or give me alternative itinerary. Thai airline staff told that you have to speak to Expedia for refunds cause you have bought through them. Called Expedia continuously for four days but they kept lying to me. Every time you call you get different person and you have to tell story again and again. I have read other reviews about Expedia as well and I am wondering that why anybody has not sued Expedia or there is no authority over these travel agents to put them on leash for their wrongdoing. Well am trying my best and will follow it up as long as I can.

Expedia is a rip off! When you’re looking for flights, hotels or both, they immediately raise the prices as if you weren’t looking or writing the information down. I was looking at a package to Cancun and found a great deal for 744.00. When I came back to the site, not even ten minutes later, it was over 1400.00. Once a very loyal customer, but not anymore! What a disgrace!

I’ll keep this short. Purchased flight, purchased insurance, had to cancel flight because an emergency. They cancelled the flight and kept the entire amount including taxes and fees! Which Travel Guard mentioned they are suppose to refund. After over an hour trying to get some type of resolve... nothing! Not even a credit for a future flight. Disgusting.

I JAVIER ** reserved a fly with Spirit Airline through Expedia (itinerary # ** and confirmation # **) for me and my family. Because of some issues with my wife passports I decided to paid the insurance (Travel Guard which Expedia recommend) policy# ** to secure our money (about 1400.00$). So at the end we had to cancel the trip more than two months in advance. Travel Guard did not want to paid because my argument of passport issues is not covered by their insurance. Now Expedia is telling me that they are not responsible for it and I have to call Spirit Airline.

I can tell you that I will NEVER book through Expedia EVER AGAIN! I booked our flight for our WEDDING, got the protection plan in case we wanted to change the flight, and now they are telling me that I can’t. I called multiple times and was told “there was nothing they could do”. I said I bought the procreation plan because it specifically said the change or cancel a flight was covered 100%. When in actuality, they are telling me that my particular flight is not under that protection plan. I asked them why they bothered to offer it then for $96 extra per person, if I wasn’t going to be able to use it to begin with.

We booked a holiday through Thomas Cook without knowing that they had partnered with Expedia. We compared the holiday we wanted to the same offering as British Airways. Thomas Cook looked to be cheaper by £200 for the same holiday and choose that one. However, once the holiday was booked I noticed there was no mention of luggage on our booking and called Thomas Cook to better understand. The call was routed to India and the team (including the manager) told me the booking was actually Expedia, although that was not made clear at the time I booked it, that our luggage was not included, and we would have to pay for luggage at the airport.

Found the booking we required online but as it was for 2 couples one with dogs and the other not staying as long we rang customer services. This took over 45 minutes and cost us more for the bookings than shown online. Very difficult to understand the operator too. I won’t be using this agent again. I wanted to give no stars but option not available.

I Paid for extra baggage to Expedia 27.5£ per ticket. The airline got a booking only for flight and I had to pay the fee again directly to the airline. Expedia refused to reimburse the money, and didn't seem surprised when I called.

I hope this is helpful for everyone. Today I tried booking a bundle package through Expedia. After choosing the hotel, flights and car rental- I provided them with my personal information and credit card. I clicked on complete booking and I got an error message to give it a few minutes and try again. I waited a couple of minutes and clicked on complete booking once again. The screen completely freezes on me. After a while the screen comes back up on my personal information but the booking was not complete. I went and checked my bank account and I had pending charges from Expedia. I immediately contacted customer service and they were telling me it was something wrong with either my bank or card. I went to my bank and they told me that there is nothing wrong with my card.

I bought a ticket on Expedia for TD from Accra, Ghana To London, UK On TAP Air, About 2 months before flight I receive an email from Expedia about schedule change, I think whenever airline change schedule they are allow you to cancel the booking for free. Expedia send out an email to TAP about a refund but never get any response back from them even after 15 days.

I am very cautious and particular. I have booked many flights online. I carefully scrutinize the policies. I confirmed a booking by mistake trying to get to the actual discount offer for hotel if booked with my flight. As soon as I did this I knew I had made a mistake because Expedia’s Price was $700 more than another vendor and I did not intend to buy this ticket. I was shocked and was hoping it was not confirmed but no seconds later I got email confirmation. It was not made clear at all (this info took me 4 hours waiting etc on phone to Expedia customer service representatives talking to multiple different people , having to explain the situation over and over again,) that I had to cancel my purchase on the same day to get a free cancelation.

I recently booked a return flight from Vancouver Canada to Palm Springs. Because it was with Expedia, the flights turned out to be two one way tickets on different airlines with no seat selection because of the rate? The outbound was fine but my return is supposed to be tomorrow night at 7:00 p.m. on a non-stop flight to Vancouver.

I booked and paid for a hotel to attend a wedding that evening. We arrived at the hotel only to find that it was still under construction and NOT OPEN. We had to find and pay for another hotel causing us to miss the wedding. I spent 2 hours on the phone with Expedia. I have yet to be given a refund. Expedia has two different reasons. 1. The hotel is open which is a LIE and 2. No one answers the phone at the property. OF COURSE NO ONE ANSWERS. IT'S NOT OPEN. Expedia when can I have my refund?

I have been okay with Expedia with flights and hotels until recently when they start offerings these condos. Went to Mexico and one night a two bedroom on Expedia was a 1 bed studio. Luckily property was able to accommodate. Another one in Mexico. DID NOT EXIST at address. Expedia did eventually refund as no one could get a hold of the apartment management. Now they start advertising a low rate with a daily property fee. When you click reserve it doubles the nightly property fee and has an itemized variable amount of taxes. This is true on all condos I check in Seattle while looking right now. I must say this is probably not a mistake and more of manipulation of price.

I booked a B&B from Expedia, it charged me even though I cancelled 1 week before arrival, which is ahead of free cancellation time. And Expedia didn't provide any help anyway. I won't book from them later on.

Twice I have booked through Expedia, both times terrible. First time the hotel had no hot water, the next time... pictures of the hotel on the website were just fake. Completely run down and so much illegal activity and surrounded by strip clubs. Never book through them.