Expedia Reviews

If I could give Expedia negative stars I would. The worst experience ever. Their customer service is horrible and extremely rude. I recommend not using this site to book your vacation and not purchase any protection because it is a waste of money. I booked a vacation to Cabo. I couldn’t do an early flight check in online then our flight was delayed 5 times when we got to the hotel they couldn’t find our reservation.

I scheduled a hotel for 2 nights in Niagara Falls. Called the hotel a week before we were supposed to go and canceled the reservation. A week later when we were supposed to go I have a pending transaction from the hotel. I called and was told that because I didn't call Expedia there was nothing they could do. Thanks for taking 150 dollars for nothing. Worst company I have ever dealt with. If I could give negative stars I would.

I tried several times to book flights from their website and all to no avail. I won't waste any more of my time on this nonsense. I booked with the airline directly; it cost a bit more but was certainly worth it.

I booked 4 rooms for the Hampton Inn and Suites Mahwah NJ. I was very specific in asking for a double room with the pull out couch. The young man who assisted me said I would get this style room. When we go there we had the 2 rooms with, 2 double beds. The were no pull out couches. Expedia tried to lie and say I did not have this guarantee, finally I got a guy who said "oh yeah I see the request and promise in the notes." They tried to deny me, I then waited 3 hrs before I spoke to someone who could take care of me. I will only go through the hotel directly. I will not ever use these "second hand" folks again.

First, when you book through Expedia, you have to realize the itinerary they give you is just an estimate and not a confirmed price. Their itinerary says it is the price you'll pay, but that is not always true. Itinerary says: "The total price includes all mandatory taxes and fees." When problems arise, their customer support says: "The price that Expedia quoted to you is just an estimated base price, other fees and taxes are not included." They are completely contradicting what they say in their itinerary. You should also know, when problems arise with the quoted pricing, Expedia will not stand behind their quote. I have 6 emails from Expedia responding to my issue. Each message is one meaningless excuse after another refusing to address the pricing issue.

I purchased travel insurance through Expedia, they keep telling me they will send the check for my loss... United lost a large luggage 6 weeks ago and thanks God, so I thought it was insuranced, I have lost 10 hours on the phone, 5 online and haven't been paid for my loss! I am sick and tired of their BS, pay me for my loss!!! I spoke with Expedia and the phone teller was unhelpful, condescending and just plain rude. I am done! Pay me NOW!

Keep in mind that after 24 hours of booking with Expedia, their customer service is virtually useless. I had an issue with a flight that I booked for my mother, where ALL the passenger information entered was for her (date of birth, phone number, address, last name, even payment information belonged to her) EXCEPT for the first name, which I mistakenly entered as my own. It was a 5 letter mistake. Expedia completely refused to help me and said it was an issue to take up with the airlines. Both airlines for the round trip reassured me that only Expedia could help with an issue like that, or even better, they could’ve helped issue my mother a new ticket under her name. They refused to do any of it, and refused to see me and my mother’s IDs to verify correct names and dates of birth. They said that the consequence was mine and that I need to learn to be more careful.

We have used Expedia for years and have been satisfied until this last trip. The cruise was cancelled. Connections to get us home from the cruise, overnight stay in a hotel because of the departure date of the cruise and mishandling the entire trip. If no problems things go OK but we had a huge issue. We have never had this kind of a problem with a very expensive trip. We cannot cancel any of the reservations for refunds for hotel and airline tickets. We buy trip insurance through Expedia and it is totally worthless, no resolution if you have a problem. Expedia washes their hands of the issues and tells you to call the insurance company. This trip was over $20,000 dollars and we are eating most of it... Princess has refunded some of the cruise but is holding the down payment. I will never use Expedia again and will book our future travel directly with airlines, hotels, rental cars, etc.

I booked a car rental through expedia.ca's website and received a price for $155USD. However, upon the return of my car rental, the rental company increased their fees to $386USD directly to me without honour the charges stated by Expedia. Their basis for the price increase was mandatory insurance coverage - which was clearly declined through my booking with Expedia and not needed, nor authorized. Expedia customer service informed me that there is nothing that they can do as their terms of agreement reflect that the rental companies could have additional fees not included in the price quoted by Expedia and that there is nothing they can... It cost me more than DOUBLE the price quoted by Expedia.

Booked flights few times with Expedia. As long as things went smoothly with the air carriers, things were ok. Once issues arise, no real support from Expedia: seat selection appear during purchase as available, small print say "per air carrier availability". When tried to select seat two days later, out of 5 flight, only one was available... of course too late to get refund. Communicated with Expedia customer service - can't help. A flight was delayed by 5 hours, Expedia didn't inform me when all other passengers were informed and had to spend the time in the airport instead the hotel like the others. Bottom line, bad agency when things go wrong.

On 2/1/19 I obtained 2 plane tickets from Newark Airport to San Antonio for departure 3/6/19 and returned 3/12/19. Unfortunately due to a family emergency we had to change our flights to 3/6/19 to 3/9/19. Expedia accommodated us and said the first fare would be refunded. Well it's now almost 6 months later and many phone calls. They are refusing to refund the fare for the first flights. Very unprofessional, very dishonest, and I would not recommend Expedia to anyone for any travel needs. I'm sure I am not the first one nor the only one they have done this to. One disgruntled customer can ruin your day, enough disgruntled customers can ruin your business.

Didn’t have kosher meal on 15 hour flight. Then after 3rd flight 30 hours I try to check-in to hotel. They see Israel passport and want to charge me extra 150 euro after I paid 1,500$ for 26 day package and Expedia offered 30$ credit and wouldn’t refund my money after spending 40$ on long distance calls.

Please NEVER use Expedia for your airline ticketing. Firstly, you will always pay more for the perceived benefit of having a travel agency assisting you, ALWAYS book with the airline directly. Second, customer service is non existent, if you need assistance you WILL BE sent to a call center in India. Third, you leave having a guaranteed seat to chance. Lastly, if you need a refund on a flight cancellation, best of luck!!!! My refund was supposedly processed with a fee (fine), and told 8 weeks for refund to process (robbery, but fine as long as it processes)....has been 12 weeks with no $$$$ no replies for status update. Save yourself potential problems and theft, DO NOT USE EXPEDIA!!!! Book direct with the airline ALWAYS!!!!

During a cross country road trip we used Expedia to book a hotel room for our family of 6 for a night. Once arriving at the hotel around midnight (with crying babies and kids) we found out that Expedia listed a room that was not available. The hotel try to accommodate but only had a room with one bed so we ended up having to sleep three to a bed with kids on the floor. To top things off this is the second time in less than a year that we used Expedia to book a hotel room that was not actually available. When we called Expedia to get a refund they only offered a $50 credit?? Safe to say we will NOT be using Expedia in the future.

I had a horrible experience with Expedia.com. I booked a hotel with a specific date, but Expedia booked a different date without telling me the specific date is not available. I got a confirmation number, and assumed it is the correct one. When my family with 3 children arrived at the hotel around 12 AM, hotel told me this difference. I was left in limbo and called Expedia for help without any assistance. I drove my family around town till 1:30 am to find one finally by myself without any choice. Really pisssssssed off. I will never use Expedia anymore and warn others to be careful with the date. Double check if it is the one you want. I think Expedia just want to sell more to make profit without considering the benefits of customers and common sense! I really feel guilty for mistreating my three young children this way, but Expedia has no excuse to deny its due responsibility!

I am writing about bad experience of our hotel company. We made bulk payment against their invoice including a credit note (U$108) against which we have adjusted the payment and released balance payment in 2017. Now they identified and shut our property due to want of old outstanding which we already paid.

Tried to book flights but the page said there was a payment problem. Checked my account and $5000 are gone. Called Expedia, they told me they haven't received anything. Wouldn't even hold the price for me until it's sorted out. Have spent 3 hours going back and forth with them and my bank. People on the phone were unapologetic and unsympathetic and offered no compensation for this significant inconvenience. Would pay more money not to deal with them.

I booked a $1,900 trip, airfare for 3, for my family. The airline cancelled the flight. Expedia notified me that I had options, which was to rebook at a higher cost with multiple stops, but I opted to receive the full refund which was through Aeromexico. However, I was told it would take up to 8 WEEKS to receive a refund. Multiple conversations with Expedia customer service and supervisors were unsuccessful attempts to receive an immediate refund. So Expedia/Aeromexico keeps my $1,900 for 8 weeks, and I will spend $3000 booking new tickets.

We booked with Expedia to go to Greece. Our flights were delayed, we were sitting in a plane for two hours and then we landed in London which is where my partner and I were supposed to have a connected flight... It got cancelled. The airline who is partner with Expedia had no compassion of the ordeal they were putting us through. The airline was only moved when I caught an anxiety attack and decided to give us voucher for food and hotel. We were expected by our love ones and reserved hotel on the 18th but we never arrived. Called Expedia customer service and lasted on the phone with them for 2 hrs with no resolution. We also got disconnected and no one had the decency to return my call. I will never again put myself or family through this...They ruined my family trip. Please spare your family memories and book with another vendor who protects and care for their customers.

Somehow Expedia hijacked the Marriott Vacations site as I called the 800 number listed on the site when I needed to speak with someone. I went through the entire booking with the Expedia agent and all was well. After the fact I considered insuring the trip and shortly thereafter I received an email to sign up for the waiver within 24 hours of booking. After several attempts at accepting the offer and receiving a “We are unable to complete your booking. Please try again later.” I finally called and was advised I had to agree to insurance when the trip was booked. I was never offered insurance when I booked the trip.

Booked a hotel online through Expedia with some difficulty due to multiple large groups in town at the same time. Arrived at hotel to find I had no reservation! Heatwave in Phoenix and I had no hotel!!! The hotel was GREAT (Hilton Garden Inn N. Phoenix)! Expedia was at fault and kept me on hold for nearly an hour. I just wanted Expedia to provide proof I would not be charged so I could make my own arrangement with the hotel. Expedia jerked me around, but did eventually send confirmation of cancellation w/o charge. Maybe not as bad an experience as others, but I will NOT be using Expedia again!

We booked our flights through Expedia with Cancellation Insurance added on for $70.00. It is a scam! You cannot cancel your flights - basically unless you are giving birth. Tried to change the flights. No luck there. Ended up cancelling with my Visa Avion card that has cancellation insurance booked into it that helped us out right away. Worst experience ever. Never again!

I recently made a booking to Bulgaria, I used a very known airline search engine, in that engine I specifically removed the Airports I did not want to travel from as it takes too long to travel there. I selected a specific flight, reason being I am traveling with another colleague. There was a link available saying click here to add an Expedia hotel, which I did. I searched for the hotel I wanted and added that, assuming that my previous search criteria and selections were still available. I progress to payment, and after payment I received confirmation of the hotel and the airline, however the airline was specifically the one which I deselected as I can't travel to that airport.

I booked a hotel on Expedia website that was $62.70 per night at the Warwick hotel. The total cost for 5 nights was $382.80 non-refundable. Three weeks later Expedia emails me to tell me the correct rate was $3025.79. They told they could not honor my booking at that rate. The next day I phoned expedia and they said they would honor 382.80 rate. Two days later Expedia cancelled my reservation and refunded me 382.80. This is bad experience with Expedia. That hot rate advertised on their Expedia website be it 50 or 70% off might be incorrect. I phone Expedia customer service and they said I would have to pay the correct price for their mistake. That is a bad experience, I will not go back to Expedia again...

Airline/hotel bundle was purchased for three people (1 adult, 2 minors). Upon checking out I was prompted by the site to "log in". After doing so, I was able to check out not realizing that the site had changed the name on the adult ticket. Fast forward 18 hrs before the flight, I get online to check in for our flight and see the error. Called Expedia immediately. 4.5 hrs later..on hold and speaking with representatives at Expedia call center and corporate office nothing was resolved. Was told by Corporate Rep that she could see where the error occurred and I did indeed try to complete the reservation twice in my name and reservation was changed after being prompted to "log in". But because I didn't check over the confirmation that was emailed to me after the reservation was complete, (received confirmation and immediately saved email) I was at fault.

We booked a flight on Expedia. We got to CPH airport and found out it was a seasonal flight and was not flying. We called Expedia. They said it was not their problem as we flew with a low cost airline and it was in the details. They called the airline and got us a refund however, we were at CPH airport with no flight to Austria. We had to book a flight at $1100 (the only ones available). Expedia said they would not cover the rebooking and could not help us. They said the airline should have contacted us direct to cancel the flight. We never received an email from the airline but we had received an email from Expedia 2 days prior saying everything was confirmed for our upcoming flight. It took an hour on the phone from one person to another (cost $21.00) to have them tell us there was nothing they could do. I will never use Expedia again and I feel they owe us the ticket price and the phone call cost.

I had my family vacation to Las Vegas and I booked a hotel through Expedia for 3 days. I booked a single itinerary. But what happened Expedia booked the itinerary with the hotel in 2 different bookings. Expedia showed me a hotel rate per night and did multiple booking internally. This made me difficult at the hotel. When I checked in to the hotel, the hotel representative informed me, "You have only booked for 1 day." Then I asked them to check again. They said, "You have another reservation which is the next day." The hotel provided me room for 1 night and asked me to check out the next day. And check in for the new room.

Long story short... A return flight from the Bahamas was cancelled and there was not another one out for 3 days. Traveling with 3 kids is difficult enough. One of the tickets we had was bought directly through Silver and they refunded the money for the 1 ticket on the spot. They told me I had to go through Expedia to get the refund on the tickets I bought through Expedia. I start the process once we get home and Expedia says they can't refund the tickets due to the airline... Which doesn't make sense since the airline refunded the one we bought through them. I lost a lot of money on this trip that I even paid more for the travel insurance on. I will NEVER book through Expedia again.

Two days ago, I was on Expedia to purchase 3 airline tickets. I chose the flights, put in all of the info they requested, then at the end, it said the booking could not be completed. I tried again, still no. I happened to check my balance on my debit card, not only had they put a "hold on the funds" , but also charged booking fee of $6.70 FIVE TIMES!!! I spent almost 3 hours on the phone that day trying to fix this, they told me I could have my funds available in 3 days. I said I DIDN'T RECEIVE THE TICKETS! So, since the funds are on hold, I cannot yet go elsewhere to purchase the tickets. Then, yesterday another 2+ hours on the phone, FINALLY being assured my funds would be available by the end of the day, but NO SUCH LUCK! Today, almost over, still nothing. I have spoken to some rude agents there. Not even a supervisor offered to let me purchase (when my funds are available) the trip at the original cost, since the price of the trip has gone up.

I decided to book a vacation to Las Vegas through Expedia at the end of May. I received an email confirmation immediately so I did not think the plane tickets and other confirmations were not attached. Today is the day before my trip and I am preparing to print off my plane tickets only to realize they are not attached. Within the confirmation email there is a number to call for customer support. I tried calling this number all day and could only connect in the afternoon.

I made a reservation for a car rental in the United Kingdom thru Expedia in January. The rental was for 6 weeks, and I prepaid approximately $1800. When I went to the UK car rental counter, I was told that the third party insurance policy that I carry for collision damage waiver was not acceptable to them, and I was told I would have to buy the rental company's CDW for several hundred dollars more. The rental car company then offered me a whole new contract that was less than the proposed Expedia rental, and included CDW. I was told I could not use the Expedia prepayment and must reclaim the money I had put down from Expedia.

We rented a car with Easirent through Expedia in Edinburgh, Scotland. Far from the low price they advertised, we ended up paying more than twice what we were quoted at booking. They charged us for full coverage insurance when we asked for minimum coverage, they charged for gas, even though we followed their instructions to bring it back half full, they charged for navigation equipment. None of this was spelled out when we picked up the car, and we were given no paperwork. Instead they faxed it to Glasgow where we returned the car. We were pressured to sign to be able to continue our vacation. I feel their intent was to defraud. Will never again use this company.

Total ripoff. Spent 8 hours on the phone trying to cancel hotel after emergency with family. I paid for the caNCELATION PROTECTION and they will not honor the coverage. Horrible company. Please don't do business with Expedia.

I fly to my corporate office every 2 months. My corporate office has been known to cancel a meeting every now and then so I bought cancellation insurance just in case this ever happened to me. Unfortunately, they cancelled a meeting, but I thought to myself "good thing I bought that insurance". However, when I cancelled my flight and filed the claim as instructed by Expedia Travel Guard denied the claim saying that this reason was not acceptable reason to cancel the trip and denied my claim. Another reason to ALWAYS read the fine print. You would think "cancellation insurance" would insure you when you cancel, but apparently not...

Expedia advertises a 24 hour free on many of the flights they list. I have used Expedia a number of times, but when i went to cancel a flight online, I got a message that they could not cancel my flight and and a representative told me I would have to contact the airlines. This is the second time this exact thing has happened to me. Folks, use Expedia if you like, but absolutely do not depend on their "24 hour free cancel." It appears to be a sham, in my experience.

Dont book with Expedia! I reserved a non-refundable room for the same day. When I received my confirmation, it was for a different room type. I called Expedia immediately and spent 2.5 hours on the phone with them trying to get the room I initially reserved or cancel all together. They wanted to give me the room I reserved, but charge more. I refused and was transferred to corporate.

Why on earth would you cancel a trip I already paid for?! I purchased my flight originally from July 3-July 8th. Since my grandmother passed, I had to purchase another flight earlier. I knew that there were no refunds on my first tickets since they were Basic Economy so rather than bothering to deal with that I just bought a new flight departing 1 week earlier. I figured since I already have a flight coming home on the 8th, I didn't need to purchase another. Come July 3 (the original departing flight) my entire trip was CANCELLED!!

When booking our Sicily vacation we did not have any problem. My complaint with Expedia is that if you do have a complaint they ignore you and refer you to a third party. They never assist you should there be a problem with any of the services purchased. Our first problem was encountered when we received an additional charge on our prepaid car rental from EuropCar. They had tacked on a Roadside Assistance Charge that was never discussed nor utilized. When we contacted Expedia we were told that we would have to resolve this with EuropCar who said that was in the original booking that I signed.. That certainly was not the case.

Book a family/friend trip. One person had emergency and could not come with us. I paid for the flights. I was issued credit voucher to apply to another flight within a year as long as it was same airline. Called to use voucher and now told they can only give the voucher to the original passenger name. Not what my paperwork says. They lied and scammed us, even though we also had travel insurance. Please do not use this company.

I am a frequent traveler and never in more than 20 years I've had a problem like this. I use Booking most of the time and it's fantastic. I've used Expedia a few times before without incident. I booked a trip to Athens which included hotel. It was supposed to be a studio with private bathroom and private balcony. Somewhere in the booking process it indicated that it was a shared room, but nothing else. I tried to look into the details but was assured by the private bathroom and private balcony, and studio description. It also says very clearly: Room for One Guest.

We were on vacation down in Myrtle Beach. There were issues in the hotel that we booked. Broken elevators, place was dirty, not at all acceptable for the price we paid. It was 4th of July so we knew it was a gamble but we cancelled our reservation. We managed to find an available hotel on Expedia. We were excited just have a place to sleep for the night. They charges $500 it ended up being this rundown falling apart motel absolutely disgusting. At most on a normal day it would have been maybe $69 a night. I just can't believe Expedia would promote such an establishment. I will never use Expedia again simply because I was always under the impression they looked out for the consumer. It was such a horrible experience. Don't ever let Expedia recommend a hotel for you.

I got my updated VISA statement this morning and it shows a REFUND/CREDIT dated on June 24th. I know it was not there two days ago. Basically, the Bay City Motel had relented and acknowledged their error and refunded me the original disputed charge - as of May 06. However, no-one has yet to contact me to offer an explanation, a confirmation or an apology. So be it. I will (cautiously) continue using Expedia for my future travel plans.

I booked a round-trip flight from LGA to STL on Expedia on July 1st leaving July 10th. I believed that I had booked a 9:45am flight when in fact I had accidentally booked the flight for 9:45pm. On July 3rd I reviewed the reservation and realized my mistake. The original fare was $568.60 (already a very high fare) and when I called Expedia "customer service" I was told the fare would now be $1,057.60!!! I understand all their Best, about airline change fees and fare differences. But, as a person who has traveled for 50 years I know that if I had booked directly with the airline they would have found a way to make an accommodation! Expedia handed me off to a Supervisor and I got the same regurgitation! DON'T BOOK WITH EXPEDIA - THEY ARE JUST MACHINES, NOT HUMANS!!!

I am having a bad customer-service experience with Expedia but I am quite sure about how it will end. It began on April 04 (2019). I booked two nights at Bay City Motor Inn - in Bellingham. Since I chose Free Cancellation, my Visa account was charged right away. It showed on my following statement. Fast-forward to May 04. We arrived and checked-in at about 20:30. I was asked for my Visa (supposedly) to establish a damage deposit of $100. (U.S.) The next day and a half went alright as we did not 'linger' in room very much. It was a decent but 'dated' room. So, on May 06, about 10am, we checked-out. Counter person again asked for my Visa (supposedly) to credit any previous deposit. I got a receipt for both transactions but just stored them - as I do for any other commercial receipts or cash-register slips. A couple weeks went by and my latest Visa statement arrived.

After comparing several sites I usually end up booking with Expedia. The price is more often than not the best. The site is easy to use. Special requests are honored more often when booked through Expedia than through other sites. Feeling confident my booking is accurate and there are no issues to deal with when arriving at my destination is important.

I booked a motel room in Delavan Wisconsin a couple months ago through Expedia. I had never been to this part of Wisconsin before. I was charged $230.00 + taxes. Upon arrival on June 28th pm I checked in and went to the room. The room and the motel were VERY USED UP and I noticed things like the security outside door was broken, the room was missing things, the toilet seat was broken etc. I went online with Expedia and searched the motel and found out that the room now sold for $115.00 + taxes..

I could not reserve two different room types (single and larger double) online on same reservation - so I phoned. The agent booked me two rooms and read back the dates (2 nights). Next morning my confirm reported two nonrefundable reservations for one night. I called to complain and correct. They refused me the same price. I was stuck with nonrefundable 1 night - of course I wanted 2nd night at the same hotel rather than switch hotels. For some bizarre reason it took one hour to book over the phone. Wasted a huge amount of my time and were unable to get me the price I had paid - (Luckily was only $10 increase). DO NOT USE PHONE SERVICE!!! They do not honor their mistakes.

Wanted to vacation in Cancun Mexico and booked Hotel GR Solaris Cancun which is an All Inclusive Resort through Expedia website. When I showed up at the hotel for check in a few months later, I was asked to pay US $700 in addition to the price I paid online in the Expedia site. The reason the Hotel gave me was my son turned 13 between booking and check in so the rate is different. I called Expedia customer service 2 times and they put me on hold for 5 hours overall between the two calls before they came back with a reason that I entered my son's age incorrectly. This is in spite of the fact that nowhere in Expedia's Website it is mentioned that the Ages of the guests should be as of the check in date and not as of the booking date.

I am traveling to Ottawa at the end of July and wanted to pay up front for my midsize car rental. I was initially given this option when I was on the phone with Expedia. I then decided to go for an economy car to save a few dollars so I canceled the reservation for the mid-size and made a new reservation for an economy car. I then called Expedia to pay for the economy car right away. The guy I spoke to explained that payment is not due till I picked up the vehicle and that Expedia does not accept payment over the phone, only their website. I thought this was strange because when I made my first reservation l, I was offered the option to pay over the phone by Expedia.

We made reservations through Expedia at a Motel 6 in Duluth on June 11th for a June 29/30 stay. On arrival June 29th we discovered the motel had been out of operation since May 31 due to an explosion and fire. Expedia will book you into a defunct hotel (11 days after it burned!) and charge in advance. We were unable to procure another lodging and left town, losing tickets for a train trip the next day.

No customer service and no refunds. I had to cancel flights that were out of my control. Why would I be held responsible when the airline decides to cancel flights due to weather? Expedia is now keeping $2600 of my money that they have no reason to keep. Flight protection plan is a joke. They would not speak to me about that service they offered that I purchased. All they do is keep you on hold and offer no help. I will be booking directly with the airlines from now on.

We were refused admittance by a pre-paid Expedia hotel in Huatulco Mexico Dec 8, 2018 as the dog was larger than the size they permitted. The hotel staff guaranteed they would not process the charge of $231 CAD. We called Expedia several times from Mexico, finally in January after 2+ hours on hold and being shunted around to various departments, they confirmed we would receive a refund. Today is June 30, 2019, refund still outstanding. I called today requesting status, they advised the hotel would not give a refund. Today's call only took 50 minutes. Expedia is the epitome of NO CUSTOMER SERVICE.

Stay away from this site. They don't care about you, Expedia is only after your money. We booked a trip to Punta Cana, after 24 hour, I cancelled the trip. Expedia never refunded my money. Don't do business with Expedia.

I have used Expedia for several years now with not many problems, but now that has changed. My last 3 reservations made through Expedia never made it to the Hotels. Once I arrived to the Hotels they had no idea to reserve a room for me. Luckily all three times they did have an extra room for me, but what if they didn't after traveling all day? Yesterday when I arrived to my Hotel, the clerk behind the desk had the same problem with the family in front of me. They also booked through Expedia and the Hotel had no info at all. Once the clerk was ready for me and he found out that I also booked through Expedia and he couldn't find me, I thought he was going to start crying. He said that it happens all the time now and there's nothing that they can do until the owners decide to stop taking Expedia orders. It's a shame that I now have to call the hotel to make sure that you have my reservation. Time for a change.

I booked a room through Expedia.com and Fremont Ohio Great Lakes Motel. I got there, checked in, went to the room. It was bed bug infested motel or Expedia would not refund my money on her side at a no-refund policy. That's before you look at the room, doesn't make any sense. I will never use Expedia again. They don't care.

On the EXPEDIA site - it implies - it's just a simple policy for if you need to cancel for whatever reason comes up. My situation is that a) we purchased a ticket for my step daughter to meet us in Canada and b) we found our best friends has been given only a few weeks to live. So - we are not going to the music festival. BUT GUESS WHAT? The policy is ONLY good if a family member is sick (not friend) and need a Dr's note too. OMG. How do they sleep at night?

We book a tour in Aruba via Expedia but did not get a confirmatory e-mail. I contacted Expedia customer service and they said my itinerary number was no good. Called the tour company and told we were not booked for the tour. Disputed the charge but Expedia said "non-refundable". So they just kept $160 for nothing. Seems they are very efficient at billing and collecting but not so good at client service. Don't do business with Expedia.

Booked a room at a hotel a few months ago for 2 nights for a concert that was happening in Wisconsin, so our room was already prepaid. We only stayed one night, also had insurance in case we needed to cancel. Expedia will not refund our money for the second night, they actually wanted us to pay another $377 claiming they would refund the total amount after we paid for 2 nights on an Expedia card. I knew it was a scam so I had gotten into an argument with this supervisor from India.

We actually had our reservation at a hotel in Sydney, Australia fraudulently stolen. We received a notice of a change in the reservation. It indicated the dates moved from March to February. We clicked the reservation and found that the destination was not Sydney, Australia (on the main web page) but a non-existent hotel in the Dominican Republic. The reservation indicated the change was made by a Spanish speaking family of 4. We called the hotel directly prior to calling Expedia. The number was bogus. Now comes the bad part. Recognizing our account was hacked Expedia shared with us the reservation was changed over the phone in Spanish - they had the tapes. They also had the fact I was calling in the middle of the dates for the hotel in the DR.

We booked flights from Calgary to Vancouver connecting to flights to Hawaii In February 2019. The Calgary Vancouver Air Canada flight was delayed 8 hours so we had to scramble to purchase flights from WestJet. Got the last 2 seats on ANY airline to get us to Vancouver in time.The cost for two ONE WAY tickets? $1360.00. Expedia booked it and took the money. Air Canada flew the plane. The problem goes to them...not us. Air Canada refunded $578.26. I made contact with the following people from Expedia Feb. 1/19, Feb. 17/19 1.5 hours on hold with "Mo". Feb. 24/19 Liselle. March 1/19 Remy on hold for an hour. Apr. 23/19 Letter to Expedia...ignored. May 23/19 Air Canada sends Expedia a refund for us.

In March 2019, we booked a car rental for Apr 24 – 27 in Hobart, Tasmania. We had written agreement with confirmation number and just before we left for our holidays, We were assured that our reservation was confirmed. Upon arrival at Hobart airport on April 24, 2019, we went to Bargain/Fox Rental Counter and we were rudely told that there was, no reservation and that they cannot help. We requested for an alternate car and the front desk associate - Leith was extremely rude and told us that we had no reservation. We asked him if he could call Expedia and he was again very rude and unhelpful. We explained that we did not have any mobile that was working in the Tasmania/Australia and if he could call Expedia but there was no help.

Where do I begin? Let’s try from the beginning and try to be as short as possible. I booked a trip to Punta Cana for Aug which include flight and hotel from Expedia. With all the recent new of people dying in Dominican Republic my wife and I elected to change our family vacation elsewhere. We called Expedia and we had so much difficulty just cancelling our trip. Every time I called which was like 4 times for multiple hours, I got a "Sorry we can't cancel the flights."

I am now down $718 and still have no flight booked. Absolutely useless. Will never use Expedia again.

We booked a flight for my mother and bought "comprehensive flight protection". On canceling, they said "No problem, just let us know when you want to rebook". On rebooking, apparently they only cancelled the first flight of a round trip, we got charged $60 to rebook the one they properly cancelled, and their solution was to give us the "phone number for the 3rd party insurance company" to see if they would refund some of our money, but since it was a "no-show" they couldn't help us...

I booked a flight through Expedia.ca. The price that was advertised was $1175. When I entered my info and credit card details and clicked "PAY", the price instantly increased to $1280. They claimed price had changed under one minute! I decided to confirm the ticket because the increase wasn't such a big deal. After confirmation, my final invoice showed $1480. They literally STOLE my $200. I called them and it was all BS. Luckily I could cancel the ticket since it was still under 24 hours that I booked. I went to TripAdvisor, entered my travel dates and they rerouted me to KLM website where I bought my ticket for $1270. ***PLEASE IF YOU ARE BOOKING A TICKET AND THEY SUDDENLY CHANGE THE PRICE ON YOU BY MORE THAN $5, RUN FROM THEM. It's all lies and they are trying to make you do panic buying.***

Used Expedia.com to book a weekend getaway. I tried to book my first choice after selecting the “reserve” button and entering all my personal info & credit card info - received an error message saying the room was already booked. Went back to the rooms list and then selected my 2nd choice room. Had to enter all my personal info and credit card info again. Started getting lots of emails to confirm my stay from not only Expedia, but from property mgmt places. Didn’t realize till I arrived at my destination that I had 2 homes booked under my name for same dates!! I only found out because the 2nd choice house had an issue when I arrived so I called the number from my email confirmation and was told that address was not one of their properties! Turns out my first choice WAS booked under my name (why the error message then?) and of course at that point neither property would accept a cancellation on the day of arrival.

BEWARE of this company and hotel!! VERY, VERY DISSATISFIED... We had to alter our itinerary by one night and tried to change our booking 7 days in advance of our stay. Even though it clearly says on the website that changes can be made, the HOTEL MONTEMEZZI, Vigasio, Province of Verona, Italy would not change the night or refund us our money and Expedia who was our booking agent refused to help. We had to pay for the booking and another hotel for the night in question, EVEN THOUGH IT CLEARLY STATES ON THEIR WEBSITE THAT BOOKINGS CAN BE ALTERED.

My vacation turned into a nightmare and attempting to contact an Expedia rep to assist you is a waste of time, energy and $. Even after you purchase insurance it’s impossible to get a refund. Buyers beware when purchasing any of the services they offer, the wait time to resolve an issue can be hours of waiting listening to a radio. Expedia gold subscription will not do you better. It's the same garbage. I’m eliminating my credit card as well as membership.

Best Host Inn Plaza Kansas City South (Hotel) and Expedia cheated me out of $208. Prepaid my room through Expedia, $208 paid in advance. I had car trouble during my 12-hour overnight drive that delayed me, and I arrived at hotel after midnight of scheduled check-in date. Had thought about calling the hotel about my delay, but the Expedia confirmation said guaranteed for late arrival, no need to call hotel to reconfirm, since room was prepaid. But the Hotel would not let me check in since I had arrived after midnight on check-in day, and said no rooms were available. Had given my prepaid room to someone else. Both the Hotel & Expedia refused to refund.

I bought return tickets for me and my wife to Mumbai from Vancouver on Jet Airways. The travel dates were April 26 to May 9, 2019. The ticket price was CAD $3163.10. Unfortunately Jet Airways suspended all their domestic and international flights from April 17, 2019. Expedia.ca (Expedia Canada Corp) did not help me with any kind of rescheduling or providing tickets with other airlines, on the contrary I had to buy very expensive tickets to India in April on short notice, with another airlines. Same while coming back to Vancouver in May.

I receive approximately 50 emails a day from travel agents. Every time you do something on your web browser the travel agency enters your email address into their database and flood you with emails. Since I have been on the Internet for a very long time I just get mountains of this garbage from travel agents. Today I decided to test one of the ads I received. I got one from Expedia and I got one from Orbitz. I think they're owned by the same group at this point. The ads offer me 50% off on hotel reservations. They also said to be another 20% off if I booked the hotel and car together. Well that sounded like a deep discount so I thought I'd check it out.

I'm very upset with Expedia. I have taken $145.00 from my account and they will not return it to me. They act like they didn't get my money, they did. It shows on my mobile banking app. I'm very upset about this.

I am a “gold” Expedia member, but just learned that they’re “best price guarantee” is a total scam. After 2.5 hrs on the phone pursuing a VERY obvious discrepancy from a lower rate on Hotels.com, I finally came to blows with a horrible supervisor at their “corporate” office. I spoke to several “supervisors” at apparently lower levels, before getting to her. She was demeaning and rude, and contradicted everything that the previous “supervisors” said. Their customer service has always been shaky at best, and now I would say unless you’re booking an inexpensive hotel room for a brief stay, DO NOT trust them for a larger trip that may require any kind of customer service!

I book all inclusive trip for 5 of us. Every time I call to ask about something it takes them half an hour to pull up my account. Most of them are rude and don’t know what is going on. They kept telling me that Air Canada will send me my travel e-document and it ended up that Air Canada sent to them. Very disorganized and unprofessional.

I posted a hotel on Expedia and after having received some reservations (10% from what booking.com sends), suddenly I had no possibility to request for my money that Expedia charged from the guests. After some short investigations and long calls to Expedia, they gave me access to my account where I could see that A THIRD PARTY DELETED MY USED CREDENTIALS AND PUT HIS!!!!

I booked through Expedia the hotel in Eilat, Israel. When I arrived to Eilat, I was notified that the hotel transferred me to another hotel, and promised to refund me one night. They did not refund, and Expedia refused to help.

Expedia is a great website to book hotels. The website is easy to use and I find the reviews to be accurate. Whenever I've had to make an itinerary change they are very easy to deal with even with last minute changes due to reasons beyond our control. We've been delayed and had to change accommodation to a different city and their customer service is very easy to deal with and very professional. I have never been disappointed.

On May 20, 2019 Expedia canceled all of my hotel bookings 19 itineraries that I booked in April 2019. I emailed and called 20-30 times, all customer service told me they have to contact the processing department who canceled my booking and someone will contact me. Almost one month NO ONE contact me. I want Expedia to re book all of my hotels and drop back 5 coupons or refund me the 5 coupons value. Last week June 13, I re book hotels with my new account, new credit card. Today, June 17 Expedia canceled my new bookings again. I called Expedia, they repeated the same sentence "Processing department team will contact me within 2 hours"

In full disclosure, I take full responsibility for not checking my email itinerary. With that said, I have booked tickets through Expedia several times with no issue. My husband and I are traveling to our daughters military graduation in Great Lakes, IL. Filled out all fields with correct info, i.e. names birthdates and gender. When it asked me to sign into our account with Expedia, the site overwrote my information with my husband’s, the owner of the account. So my husband has 2 tickets in his name. The only reason I know this is because I NEVER use my husband’s full middle name. He used it only to set up the account years ago.

I purchased 5 airline tickets from Interjet on Expedia website in February 2019. I get a call from Expedia on May 26, 2019 saying that Interjet changed the flight from direct to connecting flights in Mexico City and that I can accept the change or decline the change and get refunded. I asked for a refund and declined the change. Expedia asked me to write to Interjet asking them for the refund. I did that end of May. When I didn’t hear back, I contacted Expedia multiple times in June 2019. Expedia pretended to help but offering sympathies but have no leverage with the airline, or any interest in helping me. After several back and forth, (More than 10 hours of calls), I get an email from Expedia stating they do not wish to help me with the issue anymore. I have the email on file.

Fox Rental Car was the worse rental car experience I ever had in Miami. They have hidden cost, poor inventory and unfair service. Literally I felt assaulted. I reserved a car for three days with a due at pick-up of $92.90 and I ended paying to Fox Rental Car $161.25. They force me to pay a liability insurance, a penalty for bring the car 45 minutes earlier (yes, earlier), in addition to other and other costs.

On the recommendation of Expedia in an area where we were not familiar with hotels the Expedia representative recommended a hotel on Long Island NY. We requested a location near a hotel where we attended a wedding and explained we needed a room for a couple in their late 20’s. Upon arrival at check-in the counter was behind a bulletproof glass. License and credit card information was submitted under a plastic shield. A warning was posted on the check-in counter which stated “Per New Your State Law, vagrants may not exceed a 28 day stay”.

Expedia Corporate failed to cancel my hotel reservation, therefore I was charged 100% of the hotel fees. MARKETING by Expedia - Reserve Now Pay Later - this is improper marketing as hotel charges upfront, not later. HOTEL Canaves Oia, Santorini confirmed with email that Expedia failed to cancel reservation and 100% of charges would be due by me, the customer. EXPEDIA is not recognizing their failure to cancel and will not refund the hotel fee. THIS IS FRAUD and IMPROPER MARKETING.

Booked flight + hotel + car rental and even added travel protection package & collision damage plan for a trip to Orlando, FL. I was given an itinerary # with a summary where it showed a round trip for four travelers: 2 adults, 2 children; but then, I was charged more than summary amount on bank account. Their initial excuse was the children were not added to the plan, which is false because they were also listed on the itinerary and the airline had tickets ready for them. I was told that the price changed while I was booking...and that was the reason for the extra charge.

Used Expedia several times before complete trips - no problem. Book a car in with Hertz London - when I get there no car available. Apparently Expedia sent a "confirmed" reservation to me even though they have not received a confirmation from the car hire company. I'd advise making contact with the car hire company directly.

I am most shocked by the customer care team's unprofessional-ism. They are shockingly non responsive and inept at resolving issues. I am fighting for a false charge since 90 days and they have not moved an inch. I have enough paper trail to show how inept they are, how they lie to you about handling your issue, and delete recorded conversations with their team, deny mails that I have received, deny reservations confirmation mails that they FALSLY CLAIM I MADE.

I booked an airline ticket (Itenary No - **) from Expedia. They booked it through ETIHAD Airways departing March 1st, 2019 from Toronto to Mumbai and Returning from Mumbai to Toronto on March 12, 2019. For some reason, I had to cancel the flight. I called them the day before departing. It took 5 hours for them to cancel the flight. I called 10 to 15 times to both Expedia and ETIHAD. Expedia said call ETIHAD and Cancel it ETIHAD said call Expedia and cancel it. Somehow Expedia canceled it and gave me a case ID (E-**) with the $399 charges.

I now have my bank involved to get me the money owed to me. Three months still waiting for a refund. They keep claiming to call the airline and that I would see my refund yet every day I check my bank account it’s not there. 6-8 weeks I was told it’s past 8 weeks been told to wait another 7 days. My level of frustration is growing. This company is nothing but a scam. Run for the hills. Do NOT use this terrible company again.

This week I booked a hotel through Expedia. I use Expedia frequently (at least 2 or 3 times a years. Sometimes as often as 6 or 7). My brother was in an accident on his way home this week; my niece passed away and my brother is currently in a coma. We have been told we have hours left with him. Because we are 5 hours from home I got on Expedia to reserve a room for my sister, mother, & I. The room rate with tax ended up being $163. Except when I check in Holiday Inn states had I booked through them directly my room would’ve been $88 with tax... I called Expedia several times. Explained my situation in hopes that they would rectify it. No. They refused. Basically acted like they were put out by me asking. The fact that I use them multiple times a year to book flights, hotels, & vehicles & they couldn’t make this right? I’ll never book with Expedia again. 0 ⭐️ for customer service. Worst ever.

I booked a Delta flight on Expedia because of their "24 hour refund" policy. I paid an extra $40 to pick my seats in advance. At the end of the booking process, I was NOT offered a chance to pick my seats. A message told me to contact Delta to book. Delta's site has no record of my purchase. What a scam! I'll never use Expedia again.

Never book a flight with Expedia. I had to help my parents with the flight reservations and we never had problems with Expedia before. But IF you ever run into flight changes or any situation where Expedia could lose money, they will just blame the airlines and say there's nothing they can do on their end. In the end my parents had to book a new flight a day before their date of departure (paying an extra $3000) and I incurred a $300 international phone call bill even though I dialed their international toll free number or called their number with my local area code.

I made the mistake of making a hotel booking on Expedia, but needed to change my reservation dates due to a family emergency. Expedia was unhelpful and obstructive, making it difficult to contact them and then saying that they could not make the changes, even though I requested them within the required timeframe. Using Expedia has proved to be expensive and frustrating - I will never use this company again.

No complaints whatsoever. Which is why I still use Expedia to book hotels. They search for the lowest rates, provide reviews from other travelers, and if there is ever a problem or discrepancy, they take care of it very quickly.

I had a room in 2017, it was a bad experience so Expedia gave me a free night stay of my choosing. Well now that I am available they cannot find me in their system at all. I have been on hold for OVER 2 HOURS!!!! I HAVE GOT NOWHERE!!!! FLAT OUT RIDICULOUS!!!!

Very bad customer service, they cheated me out of full refund for my trip. Claimed that I only cancel part of the trip and not the whole thing. Refuse to refund my money. I bought plane ticket along with car rental on same transaction then minutes later decided to cancel because the dates do not work for me. It allowed me to cancel and said I cancelled successfully. I though it will refund my to my credit card. It only gave me back part of it. Not all of it.

Drove three and half hours with the assumption you have booked a room for two. Got to the place and was told they were overbooked. Had no reservations, no room available. Called Expedia and was on hold off and on for 40 minutes, all for them to do nothing for me. Was told the only room in the area was one king sized bed, and they wanted 155 for the stay. Expedia did refund my money but it would take 5 to 7 business days but were quick to withdraw my money once the hotel was booked. Horrendous customer service, my friend and l were able to find a room five minutes away for two queen sized bed for two nights for 129. So not only did we have to wait for a refund. We were also lied to about their relocation search.

I have noticed that sometimes the amount quoted & the amount charged, differed by about 30%. When I discussed this with fellow travellers, I was informed that, even though I booked in Canada, I could be charged in U.S. dollars. Check the small print. I nearly got caught again on flights a few minutes ago.

Caribe Club Princess. l paid for upgrades, 28 dollars/day and received a beachfront room, a dinner at their signature restaurant, room service, a massage, top shelf booze, and a safe. As a single it was at least 400 cheaper than Cancun and better.

As of June 2019, Expedia will (if you're REALLY persistent) match a lower hotel rate... but be warned, it's a complete nightmare process! In order to get a $350 refund for a lower price that popped up minutes after I booked a 5-night hotel stay, I had to waste hours on the phone and via email. They make it absolutely as difficult as possible. I don't believe this is by accident, but rather by design - and for a few hundred bucks - not worth it.

I needed to change my booking, called the hotel and they said they would have been more than happy to do it for free but their hands were tied because when you book through a 3rd party their system is locked for changes - even your name spelling. I called Expedia and they said they wouldn't refund due to the hotel policy. Didn't try to help at all. Also, the website and confirmations are hard to navigate, hardly any information. Basically anything they send you just summarizes vague descriptions and doesn't give you helpful options to contact. Even where they said use the feedback form to email them, there isn't an email option - only to call. Always book directly with the hotel.

Never use Expedia when booking hotels. My God, they put me through hell. My travel plans were cancelled due to medical reasons, so trying to get a refund or change the booking to a later date. First they told me I cannot get a refund because the hotel I had booked with did not give the refund. Then they told me they would not even change my booking dates unless I got a letter from a doctor to justify why I could not make my travel. For three weeks I was running around trying to get them to refund my money or change my booking. Then I rang the hotel direct and they said they never asked for a doctor's letter and they were happy to give me the refund. So Expedia had been lying to me all this time.

NH Carrefour Brussels booked thru Expedia, excellent experience from start to finish. The hotel was exactly as described, a few steps from train station, super staff. The hotel was in close proximity to restaurants, museums, shopping and the Grand Place. Also, walking distance to one the most famous representatives of Belgium, The Manneken Pis.

I booked several rooms through Expedia well in advance of a trip. As prices changed, I cancelled a room in Vancouver and re-booked the same hotel. Upon check-in, I was informed I had two rooms booked. I was billed for two rooms and Expedia can't find the cancellation which I had noted the date on my confirmation. I got stuck for paying for two rooms. Next time, I will book directly through the hotel!

Price went down on the room. Tried to get a price match, what a joke and waste of time. I sent in ten different request, they found fault in each and every one. Don't book through them, there is no customer service.

Expedia No Longer a trusted good deal!! Beware!! I booked a Oceanview room at the Hyatt Maui with flights. At the confirmation at completion of booking I see that it included breakfast. When I’m going through the email later I see the breakfast is for two— it’s just me! The breakfast is $33/person. When I try to change (I bought insurance). There are no more oceanfront deals. Several of the other hotels are under construction — little did I know the Hyatt needed a grand facelift — the photos of the rooms were deceiving. It was rundown and like a Motel 6 (sorry Tom Bodett).

Have always booked travel on my own but decided to use Expedia this time and within 2 hours of booking I began receiving emails and texts that my flights had changed. This continued for several days and of course by then it was too late to cancel. Their "contact us" option gets you a bot whether live chat or call. No option for a live agent. I don't see my seat assignment anywhere nor do I know if I can check in online and get my boarding pass prior to arriving at airport and when I look up or search FAQ, there's no related topic. Lol. What a bloody joke. I miss Southwest Airlines!!!! NEVER AGAIN!

3-Jun-19. Question: Is EXPEDIA acting "just" as an agent and does not protect its customers? As a longtime customer of Expedia (for several years I was a GOLD member), I was surprised to recently realize that the first time I needed their assistance I was not able to receive it. I used EXPEDIA's service to rent car on April 25th 2019 in Rome, Italy (Itinerary: **). The rental company was Dollar (serviced in Rome by Hertz). All went well of my side – I returned the car with even more fuel than what was in the car when I took it. However, I soon discovered that the rental company has charged me 100.83 Euro because I "neglected" to fill the fuel tank.

We booked a break about a month before we intended to go, not last minute but we could see the price of hotels rising and the nice ones getting booked out. We found a lovely Riad in Marrakesh and made the booking excitedly waiting for our holiday. We arrived and the Riad broke the news that we didn't have a booking, they had cancelled on the day we made the booking but Expedia/Ebookers had failed to let us know. We spent half a day trying to get them to organise replacement accommodation, as it was a very busy weekend. Everything was booked up and more expensive. They spent all their time trying to put us in substandard accommodation that was the same price as we had booked a month ago. It wasn't as good and not even in the same area. We had agreement that if we book somewhere they would refund us the cost of the replacement accommodation.

I booked a transatlantic flight (Brussels to Halifax with Iceland Air) through Expedia.be. The flight got cancelled but Expedia took no ownership of the problem whatsoever. They didn't even try to book us on another flight. You think you put your trust in a big company but they handle unforeseen circumstances as a bunch of amateurs. Do yourself a favour and DON'T BOOK WITH EXPEDIA! They will leave you hanging if things go wrong and will take no ownership of anything.

DO NOT USE EXPEDIA: REPS LIE ALL THE TIME AND REFUNDS ARE A LIVING HELL! I bought a $4000 trip from Expedia, then tried to get a refund about a week afterwards when I found the same flights for $1000 elsewhere. I had to spend 12 hours on the phone with the Expedia reps to get my money back as a credit (only usable through Expedia, for the same airline).

I always book all my vacation or hotel stay with Expedia. I recommend all my friends to use Expedia. I like that when you book a car rental or hotel if the price drops you get an email from Expedia on the price drop.

Sometimes it's not even worth it since the prices are the same as when you go on the website of the hotel you will be staying at. And sometimes if you find a great deal it is worth using the app, it just depends on the day and luck I guess.

I booked a hotel room and when we arrived at the hotel were told there were no rooms available. We slept in a Walmart parking lot that evening due to this. The staff was not helpful and when I contacted Expedia they were rude. I had to speak to a supervisor to obtain a refund.

Very easy to place the travel booking on-line and the round-trip price was very reasonable. There really were no extra services offered and on the return flight there was a 2 hour layover which resulted in a very long travel day.

Overall I've used Expedia numerous times. I like how they create an itinerary page where you can reference your travel plans. Very useful. I like how the site shows you how many others are reviewing similar flights to give you an idea how popular a destination is at a specific time.

The website is not very user-friendly so navigating to find what you want can sometimes be a little difficult and the prices are almost always easier to beat with other competitor websites so I very rarely use it.

DO not book any airline flights via Expedia. Once you book, you cannot make any changes including upgrades. I made a mistake of booking European travel on Expedia instead of directly with airlines. One of them was Norwegian. The only class available on Expedia was economy. I booked it then contacted Norwegian for an upgrade to premium. They said that seats were available, but because I booked with Expedia, the third party had to upgrade my seats. After spending over 2 hours on the phone with Expedia they were unable to change my seats. Furthermore they refused to either provide credit for future travel or a refund. I had to buy brand new tickets for $1200 instead of paying $58 for upgraded seats. I am following this up with Consumer Protection Agency and Federal Trade Commission.

The site was very user friendly and customer service was superb! I like the layout of the site and how it is very easy to search and narrow down locations. I would recommend Expedia to all of my friends and family!

My favorite thing is being able to talk to someone on the phone. No long or bothersome menu. A real person is easily available to help you. Any problems I have had were handled quickly and to my satisfaction.

They have the worst billing practices I have seen. They are deceptive in their billing and have the single worst customer service I have had. I have used them for years and every second booking I have had to call and fight to get my money back. It's not worth your time or the hassle.

We booked and paid Expedia for 4 nights hotel. Booking was made through Air Canada which uses Expedia for its hotels. Upon arrival to hotel: "We are sorry but we overbooked, the hotel and will try to get another... You booked through Expedia and we honor other reservations first." Three hours later they found another hotel (midnight had come and gone). The lesson: beware that Expedia reservations are the lowest priority for chain hotels. AND there is no solution as Expedia and the chain say: "Take us to small claims court" or arbitration. Try to find a human at Air Canada or Expedia. GOOD LUCK. Moral: Book through hotel websites.

The booking was fine, and I realize it's what Expedia is made to do, but I way overpaid for my entire trip. I'm an inexperienced traveler. As my trip unfolded I realized I could have had a much better trip at half the cost. I think research needs to be done on Expedia's part to ensure their customers aren't being taken advantage of. As an example; I booked a round trip fare to and from our hotel at a cost of $130. I soon discovered I could have merely could have got a taxi or Uber for $10 one way. I realize I, myself, should have done more research on my trip, but, as I stated earlier, I'm an inexperienced traveler. I felt I was taken advantage of.

I booked a Hotel on Expedia.ca May 21st, the option selected said free cancellation until May 24th. May 22nd I attempt to cancel the reservation however the cancel option is no longer available. I call Expedia and their customer service claims they can't reach the hotel. I email the hotel directly, May 23rd the Hotel replies to me that they can cancel as long as Expedia contacts them directly. I call Expedia immediately to inform them of the Hotel's offer, they deny my request to forward them the email and instead insist they need to contact the hotel directly and must wait 48 hours for a reply (this is strange to me since they replied to me within 24 hours, however I take it as the May 24th cancellation deadline is no longer on the table). May 25th I call Expedia to follow up, system is conveniently down for maintenance and service agents can't look into the issue.

Poor customer service. Poor customer service, I will not book through Expedia.com in the future. After 15 years booking airline tickets, hotels, they are not in side of customers, when I have any problems. Keep me on the phone for 20 up to 60 min.

Very easy to navigate site. I would recommend everyone to use this site. Expedia is working like family. They are in our side. Very good rates. Great service. Great peoples. Very helpful and ready for service.

For their customer service personnel, Expedia uses people from a country where they speak very broken English, and have an accent which is so strong that it is very difficult to communicate with them in English. They booked us in the WRONG hotel, and then refused to provide a refund. Because we have a choice, we will not use Expedia in the future.

I have been using Expedia for my travel needs every week for well over a year. I finally had a slight change to one of my reservations and tried to make a change to my reservation one week in advance. I purchased the $19 Protection plan Expedia offers when I bought the ticket originally. The only way I could get my money back was to file a lengthy claim with Travel Guard, the insurance company and jump through hoops to make it happen. Since the amount I would be getting back was only $65, I let it go. Not worth the time and effort. Just keep in mind that Expedia will not help you even if you purchase the Travel Guard. It is a waste of time and money. The worst part for me is I bought this "insurance" multiple times and used Expedia for a year before I needed to make a change. And when I finally need their help, all they could give me was a phone number to the insurance company. I'll be going directly through the airline now.

We booked 3 rooms through Expedia a week before our trip. The email from Expedia stated "hotel reservation confirmed, no need any further action". Then at 5pm arrival at the hotel to check in, we were told our reservations were not shown in the hotel system! We immediately called Expedia and the agent talked back and forth to his manager. We waited for one and half hours but the Expedia was not able to find us any hotel. We are a large group with seniors and toddlers. This totally wasted our time and ruined the trip. It was the first time we used Expedia and definitely would be the last as well.

I have used Expedia for years and have had no problem. You do need to read terms on canceling or changing reservations. This is true of all the sites. Now that there are numerous sites it is always good to check at least one or two sites since on one site always has the best pricing.

The promised upgrades DID not happen. Issue with theft at hotel not resolved. They made a weak attempt and then threw arms up. On site trips, etc. thru Expedia were as expensive or more. Salesperson cheese.

I booked a trip on Expedia for a friend and I to go to Israel. When I went to book it, it said, "You got double points if you booked through the app." That wasn't the whole story. You needed to book through the app & join membership rewards. I told Expedia what I'd done. They said, "No problem. Join now and we'll still honor the double points." After I got back from my trip my points didn't show. I kept getting told they'd be credited but Never happened. Finally they said they'd give me some credit. Not what the company told me. That was 2 roundtrip tickets to Israel plus 2 domestic flights. I won't use them again.

I attempted a hotel booking. Expedia emailed a confirmation which showed the wrong date. I immediately called. Even after close to an hour on the phone they did not get it corrected. The customer service person sounded like a scammer. I doubt that they will refund as promised, and when I went to the hotel desk they gave me a different story. It was so alarming I had to cancel my credit card. STAY AWAY!!! Expedia will fail if it continues this way.

Got charged for 150$ even though the website was saying I had free cancelation, Expedia are truly not honest about their wording on the website, when I was cancelling it didn't warn me about 150$ they charged me, they only let me know about 150 when the cancellation was final. Expedia is shameful.

Expedia is easy to use, intuitive, lots of pictures and reviews of hotels. You can customize your search for hotels to areas within cities to make the search easier and more fitting. Many hotels represented including brands, star ratings, etc.

My wife and I booked a trip to Lebanon. In the beginning, all went through but after one week money was sent back to credit card and we called Expedia and one agent claimed that our previous booking has fallen and we have to make a new one. We asked him many times if he was sure what he’s saying and said yes. As a result, We proceeded to book again and for our surprise after another week we realized our credit card was charged again previous reservation and new one. We called them again and they said that we shouldn’t have made two reservation because now airline doesn’t want to cancel it and they don’t want to get us back the money. They literally charged us twice a reservation. And we are due more than 6000$ on debt by their fault. We’ve waiting for more than a week to be contacted by head office. Very disappointed. Never ever will use the app again.

Booked a two night stay with Expedia charging me $216. I thought that pricing was high to start with, considering the motel. When I checked into the motel, the paperwork clearly stated they were charging $93 per night. Considering the quality of the motel, I could see $93 per night being a fair price. I approached Expedia about the issue and was sent a form letter with an excuse that did not reflect the truth. So Expedia took $30 as a fee for their services. A fee they never mentioned and clearly attempted to hide in their pricing.

We booked a hotel to sleep in at Unionville Ohio, upon reaching the hotel Super 8 in Unionville Ohio, we were greeted with angry customers who complained about burn holes in there beds, also walked into the horrible smell of marijuana smoke. Girl at the counter there told me we would receive a full refund, and we left to a different hotel in the area. I even called Expedia about it and they told me the same thing, here 3 months after the fact of us never using the services, or even staying there, I'm still being charged for the room because Expedia never stated until after the room was booked that it is non-refundable. I find it difficult that this company could allow a hotel to make someone pay for a room that they never stayed it, I will never use their services again.

This description is deceiving. This excursion is not for 3 year olds. I took my 2 3 year old grandchildren and Immediately they were terrified. My husband had to get off and take my 2 grandchildren so he could enjoy the excursion that we paid for. I wasted 3 excursion fees.

Very good selection of hotels with detailed descriptions and customer reviews, It is easy and intuitive to use. If you need assistance you can reach an agent on the phone in a reasonable amount of time with no extra service charges. I have never experienced a problem when booking through Expedia.com.

EXCELLENT. It is easy to navigate the site and make the bookings. Replies are rapid and clear. If there are problems they are sorted out rapidly. If I have not planned the travel well the site corrects me.

I haven't had a problem with Expedia in the last six or so years we've used them for our family trips, until this year. Our problem, which was related to not getting an airline ticket refund they their agent assured me that I'd receive, was escalated three times to their highest tier of support (to their Corporate Office). Ironically, it's at the highest levels of Expedia where we found a culture that sorely lacked accountability, empathy and interest in the customer experience.

Expedia owns VRBO. They are liars and thieves. This company lies to their customers and does not tell the truth. They asked us if we wanted to book condo. Neglected to tell us they were a third party reservation. They never informed us of hidden charges and payment arrangements. NEVER do business with them.

For over 50 years my family used Auto Club of Southern California for our travel and booking needs. The agent who worked in our local office in San Pedro was matched by no other in her knowledge and skills, but most of all, her personality and kindness kept us coming back to AAA. Today we are forced to use the Internet because local offices are hard to find. We've tried Expedia a few times and were so disappointed we gave up and cancelled our travel plans. It was less stressful to stay home and enjoy whatever we could locally than book something online. I don't know if all online travel agencies are the same, Expedia is the only one we've tried. I know it's "old school" but we certainly miss the human touch that one gets when booking a trip in person. The rates Expedia promised us were "bait" to get us hooked and then changed once we tried to finalize the reservations we made.

I have bought a ticket from them with insurance and had to cancel. They never gave me a voucher credit or anything. This is not the first time they got me but it’s the last. Beware of the insurance and extra services they offer. You might get your leg cut off. Bad flight times. Be ready to fly when you don’t want to.

If you want to book a flight do NOT use Expedia. My mom missed her flight, they did not refund or rebook her for another one even that I bought for her the protection plan. Bad Company! Try to book directly through the airline.

Warning - Warning - Warning Do Not Use Expedia. I was searching for a hotel with an indoor pool in Portland, Maine. I finally choose Homewood Suites by Hilton Portland Airport which was listed among all the other hotels in Portland, Maine. It was not until we were driving into Portland trying to find the hotel that we realized that this hotel was in Portland, OREGON. When we called Expedia, they basically said, "Too bad for you - we are not refunding your money." When we tried to scramble to find another hotel in Portland - guess what!! This hotel popped up again as a listing for a hotel in Portland, MAINE!! There was no way to know that we were fooled and our money was swindled.

Was easy to indicate what options I was looking for - nonstop, days of the week so only relevant options appeared. Also easy to change dates to compare fares by dates. A very flexible system that is easy to navigate. System also does a good job of reminding me of flight info.

It’s easy to book. It's easy to navigate the website. It gives you choices of flights, hotel and even cars. I have booked a couple of times in Expedia. With Expedia, you have different types of hotels that you can work on your budget.

I had booked and paid in advance for a 4-star hotel in Austin. On landing at the airport, I couldn't find Google marker for any such hotel. Looked up the voucher and reached an address to find that what was booked as 'Arty South Congress' turned out to be 'Lola Apartment'. There is absolutely no human being to reach out to, in order to explain what I had booked. Automated email sent me a room number and pass code of the lock right before the check-in time. This magical code opened the door to a room in the basement.

Sorry place. Do not go thru them. They charge your card over 1000 a week in advance and talk about can have refund in 3 business day. Ruined my daughter graduation trip. DON'T BOOK through Expedia.com. Whole trip is ruined and rerouting our visit.

I rented a car through Expedia and my experience was horrible. When I reached to pick the car, I was asked to pay almost double as Budget/Avis, told me that I need to pay separately for BOOSTER CAR SEAT and ripped me with $ 41 for 2 days. I could have purchased a BOOSTER CAR SEAT at half the price. What a SHAME!!! The BOOSTER CAR SEAT was included as part of the booking with Expedia which they refused so conveniently later. I will never use Expedia services ever again.

It was okay, but you can get the same offers through any of the travel sites. So that makes any site you use the same. It would be nice to be on a site that offers deals the others don’t offer. When I talk to other people and they say they got their deal from another site.

Needs better choices. Better hotels. Newer hotels. More AirBNB types. It seems only a few rooms are truly discounted. I’d like to see even lower prices. My flight prices were high. But I do like that transportation to and from airport was included.

Pet Friendly Hotel Scam. We were traveling by car with our 2 dogs. I booked a hotel in Anacortes, Washington (Sunrise Resort) after filtering for "pet-friendly" on Expedia. A fee of $260 Cdn was put on my card immediately since we were only 2 days away from the date. The Sunrise was the 7th booking we had made on this trip and all were pet-friendly. Closer to the date, I phoned the hotel to ask about the pet fee - this had always been separate on this trip. We were told that they had never been pet-friendly. So we asked to cancel and get a refund. No way. They claimed it was an Expedia problem. I spoke to 2 Expedia agents over almost 2 hours. Most of that time I was on hold on my cell phone in the US where I pay roaming charges. Apparently, agents are not allowed to call customers back unless it is a dropped call. Crazy.

Easy to search for hotels and flights to my destination in a search by name of the city in Mexico - could also search by names of airlines or hotels - gave me several choices, could go by price range, and there were numerous photos showing the hotel and rooms.

It was as good as I could expect. Using Expedia was simple, searching was easy, and booking the transaction was understandable and pretty quick.

Every time I use Expedia I end up with fraudulent credit card charges. One time a flight was made on my card. So I used a different card the next time for my Expedia purchase and the same thing happens again on that card. Super frustrating!!! I will not use Expedia again!

I booked a flight from Male to Heathrow yesterday ‘excellent flight’ one stop at Abu Dhabi 14h15min. Several hours later I get my confirmation and it has an extra stop in COLOMBO which I would never have booked with the current unrest. When I got on to chat line they said it was because I booked through a 3rd party site and flight was not available. I sent screenshot of flight I booked and, and also mentioned it was still on offer. They would not correct this flight to the one I booked. It was booked directly on Expedia site. The flight is still showing as available 27 hours later!!! They said they have refunded me but it is almost 19 hours and I still don’t have confirmation email for refund. They told me at 9.37 today it was sent and would take 5-10 minutes, and at 10.53 still not here AND THE ONE STOP FLIGHT THAT I BOOKED IS STILL SHOWING AS AVAILABLE!

Expedia offers such a great range of prices whether you’re looking for terrific airfares or hotels ranging from budget to luxury. It makes planning easy. Their verified reviews offer honest, up to date information alleviating stress of choosing a hotel in an unfamiliar city, whether here or abroad.

Site was easy to use and navigate. Good prices. Overall no complaints. I like to use the review feature to see what the places offer.

I have been using Expedia for booking flights and hotels a few times already. It has been very reliable. This time I booked a flight from London to Hong Kong. I only found out that I booked the wrong month after I have paid for the ticket. I panicked and rang customer service. The staff was very helpful and he tried to keep me calm. Since I only made the booking in half an hour, he was able to give me a full refund. I am very grateful that a full refund is available since it was my mistake. This definitely makes me feel very confident with this company and will continue to use this website.

When booking my flight via Expedia I called the company to double check the flight could be changed during the allocated 12 months due to being unsure about when I would be able to fly back to Canada (from Australia, depending on VISAs). I was given the ok that I could change the flight but would have to pay the airline fee. No problem. Now, I am trying to change my flight, and Expedia will not allow me to change it. I spoke to one person who said I could, he directed me to Air Canada. File is locked to Expedia, so I was sent back there. This time I am told it can not be changed. 5 hours later on international calling I still have no answers and have spent most of those 5 hours on hold.

Expedia offers a match price, the day after booking I found a better price of almost 20% less. I was told to fill out the form that was not there. I contacted Expedia 6 times with no assistance to get the form. Terrible company, use TravelAdvisor!

The last 6 months Expedia messed up reservations. They didn't follow through on some requests. I would rate them a C. They are good on prices. They had my name on my husband's ticket and then they misspelled my last name. It caused a lot of stress at the airport.

Better than expected. It was a prefab community we've never stayed in before. It was clean, a bit small spaces but nice grounds and pools. The location was just okay, not too far from beach or stores.

I felt Scammed. Nothing was what was online. We have stayed better at a Super 8 than the Dump they put us in. I was at a convention and you better have bet I told all 1500 people on what happen and crap they put us in The Godfrey beach cabanas. And when you went to the front desk and said, "Hey we want to change rooms." "Can't help you. You Booked through EXPEDIA, call them." Will never do it again. Stick to a named Brand. Marriotts have NEVER LET US DOWN.

Round trip pricing with all the extras at an exceptional price. The trip was originally planned as a 'road trip' because of the RT flight prices that were out on the sites.... Then, I received an email from Expedia with a 'can't pass this up' price.... The overall experience was Exceptional!

A terrible offering, better choices directly from the airline. The site is horrific when you want to fly to multiple cities (more than 6) or have an extended trip extending more than 6 months. Offers terrible choices when the algorithm tries to match up flight schedules, too automated -- not easy to make your own choices.

Booked a hotel reservation on April 29, 2019 in West Orlando, Florida. Were given the wrong address. When got to Travelodge Hotel in Orlando, it was East. There were no available rooms and were told that they did not know what time there would be any availability. Asked for refund. Was "processed" on May the 2nd. To this date, 14 days later, still no refund. Have made multiple calls to no avail. Never again booking through this online commerce.

I paid $200 for a 10 hour tour and Expedia booked it for the day before I arrived. I was out the full $200. I called them and they haven't returned my $200 yet. I doubt they will. Do not book tours through Expedia.

I liked the ability to filter specific airlines and hotels. Also, the filter ability to select the number of stars and general location for a hotel search. For flights, the comments on flight schedule quality were helpful.

My original flight was cancelled, and I was re-booked on a different flight. Since it did not fit into my plans, I called the airlines and tried to cancel it. The Airlines told me I had to proceed through Expedia, as I booked the flight with Expedia. I tried, and tried, and tried to talk to people in Expedia... After multiple emails and calls over 30 days period, I got an e-mail with the reference case number. The email read that Expedia held a refund voucher for me, and that I had to call Expedia to receive the refund.

Rented a car in Grand Cayman through Expedia and purchased the rental insurance. Upon arrival at Thrifty Car Rental they tell you immediately that they do not accept third party insurance and point out the sign on their counter. They would not accept the insurance I purchased through Expedia or use my credit card insurance. They told me to contact Expedia after my trip to get a refund. I ended up paying twice as much to get the insurance through Thrifty and when I returned home Expedia refuses to refund my money.

I clicked to confirm my $335 roundtrip ticket then pops up that price had changed then I go ahead and confirm the new price of $360 but then they charge my bank account $410. All they say is some standard response of we can't guarantee the price. Also rented a car and through them and it was also was more at the counter than the confirmed price I agreed to online. I WILL NEVER USE THEM AGAIN!!!

I booked a round trip ticket through Expedia from Seattle to Jacksonville, Florida. When it came time to fly back to Seattle I came to the airport with my two children ages 2 and 4 (something Expedia was well aware of because I bought each child a ticket and indicated their ages) and I was traveling alone with them. The first flight was to go to Detroit and then on to Seattle. I learned that this was not a actually a connection but rather an entirely separate flight. They wanted me to pay two separate baggage fees for each flight since they were technically 2 separate flights (not the round trip tickets I requested and paid for through Expedia and paid an extra service fee to Expedia). Then they wanted me to get off in Detroit, claim my bags, go back to the ticket counter, check the bags again and go through security again to board the next flight to Seattle. This was again because it was a separate flight and not a connection.

I made a reservation online with Expedia for a hotel room. Within seconds upon receiving confirmation, I noticed I had scheduled incorrect dates. At that moment I called an Expedia representative to cancel and make corrections. The rep informed me that they could refund me but would keep $200 of the refund due to their cancelation policy. I was stunned! I spoke with 3-4 different representatives within the 3 days following. I was told at first they could not do the full refund, then I was told they would within the next 24 hours. I called within the 24 hour time frame. The rep I spoke with informed me she would give $50 of the $200. I held on for 40 minutes until they finally agreed to pay the full amount. I was sent a confirmation email after 40 minutes of haggling. Word of advice, they will refund you but you must be persistent. They are ripoffs and I'll never do a reservation with them.

If I could rate ZERO I would. Booked a hotel through Expedia and was sent an email on the total price. My card was charged and additional $185 for booking fees. Ridiculous amount! Approximately 50 per night extra just to book through Expedia. Booking directly with the hotel would have been less expensive. I called to dispute and 1hr and 40 minutes, 4 people later and and passed from Expedia to Orbitz as they each site claimed the reservation was made by the other affiliate. AFTER all that - the best they could do was give a "credit".

I booked two hotel rooms for an upcoming trip. With their hotel price guarantee I'm supposed to be able to price match this price until the day before travel. The current price of these rooms are $68.17 per night for all three nights with a fee/tax of $9.54 which is a total of $466.28 and due at property $251.70. On March 12th when I booked the two rooms and price matched I paid May 11th $179.28, May 12th $71.28, May 13th $71.28 with a tax/fee of $43.07 per room for a grand total paid $672.72, $440.02 was paid in points and $232.70 was charged to my Expedia card with a fee due at property of $251.70.

I booked Embassy Suites in Orlando and noticed the next day TripAdvisor had the same room for $25 less! I received an email on how to submit a hotel price guarantee form. THIS FORM IS IMPOSSIBLE TO COMPLETE, I THINK PLANNED THAT WAY. EASY FIX. STOP USING EXPEDIA. GO WITH TRIP ADVISOR.

5 months ago I booked a cruise through Expedia. I didn't do it because it was cheaper than other booking sites (it wasn't). I booked it through Expedia because they offered a $200 onboard credit if I paid using my MasterCard. Done. I paid the booking in full using my MasterCard and filled out the redemption form... couldn't wait for all the drinks and daycare this would afford me!

I purchased a vacation online and the room specifically stated Junior King Suite with Oceanfront Terrace. Once I purchased the trip, the room confirmation just shows Junior King Suite Terrace. I called hotel and they said there is nothing I can do about this but to call EXPEDIA. I called Expedia and they said they "did nothing wrong". This was a pure bait and switch tactic used and now they want me to pay an additional $1215 to get the "Oceanfront" Room. I am so upset, this was my trip to propose to my girlfriend and now they ruined it.

I booked a rental car through Expedia, and while booking I was prompted to purchase insurance before finalizing the transaction, which I did. Once I arrived at Priceless car rental I was told that my credit card would cover my insurance and that I needed to call Expedia and ask for a refund. I called and the representative called Priceless to confirm that my credit card covered the insurance, they said it did but because Priceless honors the insurance that I purchased through Expedia, I couldn't get a refund, although I didn't need it. Total B.S... They are such liars!

EXPEDIA SCREWED ME OUT OF an additional $25 added to room, via a resort fee! I could have booked the room myself for $30 cheaper!!! Expedia customer service does NOT exist, try it if you don't believe me. Expedia knows they screwed you, look at what my survey says when I tried to revise this abortion of a reservation. GO TO WEBSITE TRUST PILOT AND SEE THE REAL STORY!!! EXPEDIA IS RUBBISH!!!! "Thank you for clicking through to the Expedia feedback survey. Unfortunately there has been an issue and the survey is unavailable on this occasion. We appreciate your time and thank you for your intentions. We try to ask every customer who books with Expedia what they think about us and we use this feedback to gather information that will help us improve our products and services."

I booked a flight to my friend, and when my friend went to the airport, he couldn't take the flight because he doesn't a visa for a transit country which wasn't mention while I’m booking the flight. I called Expedia several time but no response. Really I’m very disappointing and this is the last time to deal with this thing and I will share my bad experience with all my social network. Sherif.

I recommended Expedia to my parents since my husband and I have used several times. My parents bought 5 round trip tickets to the Philippines; after a few times of the airlines trying to change the dates/or time (over 8 hr change) of the flights by sending notification emails, my parents decided to cancel and use a travel agency who wouldn't/has not tried to change the dates/times of our trip (which all of us working full time jobs we cannot have the dates changed on a whim). Now my parents have been getting the run around about getting their money refunded. It's been 3-4 months, and still no reimbursement. It started with several calls and constant back and forth with Expedia and Philippine Airlines, and to my knowledge is still the same issue of laying blame on who/how to reimburse my parents. I feel terrible for ever recommending Expedia to my parents, and hope whomever else I've referred has not run into similar issues.

Attempted to change reservations 10 minutes after booking. They tried to charge an additional $50 saying the hotel was charging more on that day. When looking it up on another device it was the same price. Would not cancel. Cannot get a refund from travel insurance even after submitting a claim and all forms.

Looking for flights to London this Thanksgiving. Expedia has been advertising flights for $579 when you do the search and select flights. Then when you go to check out, it informs you that it's actually $989 per person. This is false advertising! I called to ask why that is, and they claim that the airline has updated their prices, ok well isn't that why you use Expedia because they are communicating with the airlines on their price. The happened to me over the course of 4-5 days in looking at these flights, so I would sure think they could update in that amount of time. I am never using Expedia again!

I booked a hotel through Expedia and double checked several times that I could cancel with no fees as long as it was before a certain date. I attempted to cancel through the hotel and they said there was no fee, but when they contacted Expedia I was notified by email that I would be charged $50. I then called the hotel back, and they stated this was an Expedia policy. I then spent 20 minutes on hold to get in touch with a terrible representative from Expedia who stated it was the hotel policy and I should contact them.

Absolutely horrible service!!!! AVOID AVOID!!!! They messed up our booking terribly. Booked to stay 2 night in Marrakech, they took payment instantly and not cheap at £370. I emailed hotel to add spa treatments and they emailed me back saying they didn’t have our booking. So after a week of calling and chasing this up myself with Expedia they assured me and confirmed my booking again. Yet even after all our conversations and my concern about the reservation we arrived in Marrakech at Riad and they DID NOT have our reservation and no rooms available.

We recently booked an expensive travel deal air and hotels included with Expedia for 2 weeks traveling from San Francisco to Tokyo Japan. We booked early in February for a trip in June. In early May we received an email from Expedia said due to some schedule changes made by the airline our itinerary has changed and Expedia has “accepted the changes on your behalf (meaning our behalf)”. We looked at the new itinerary and every has been changed with awkward hours from extremely early departure flight time to super long layover wait time at airport on our returning flight. Basically a very crude travel itinerary no way would have picked at the beginning especially we have to travel with young children.

Back in February, I booked two different bookings for my family to London from LAX. To avoid the problems of no seating assigned while traveling with a minor, so when I booked the flight, I specially selected the premium seats with one check bag and priority check-in by paying over $100 for each ticket. However, when I reached out to the airline, I was told I didn’t have the premium seating in the booking. I called Expedia and explained the situation. They insisted I booked the basic main cabin, not premium seating. I didn’t make the snapshots during my bookings. And I overlooked the confirmation email. Their booking system had a glitch and I did not get what I was paying for. All Expedia customer service supervisors just denied and refused to investigate their system. TAKE SNAPSHOTS while thru Expedia or STAY AWAY from it!!!!

We booked an all inclusive México holiday with Expedia in March for May! This is our 6th all inclusive in Mexico and have booked others a variety of different ways... EVERY other time we have gone to Mexico when we book the transfer to the holiday from the airport is included and arranged at that booking time! We have never had a problem landing and finding the transport and honestly have never paid extra for it! This time it was a mess and not included in be-known to us. It wasted so much time when we arrived.... Increased our price by 236$ American dollars and caused stress!

Expedia is such a waste site. I had worst experience booking in Forest Hills at Tala. I had done booking at 12:30 am 2 day before traveling to hotel. I tried to postpone booking because of some personal emergency. Expedia executives are not ready to coperate saying that hotel is not allowing to reschedule. I tried to contact Forest Hills at Tala hotel Manager Nitin requesting to postpone the booking, they are telling, "I have not received money from Expedia." I am like what can I do? These people are talking like fool. I had lost booking money. Please don't book from Expedia. I lost my booking money.

Been using Expedia for years. This time I was planning a trip for my family abroad. I picked our tickets and paid for them. Later on the same day I received an email that my tickets had been cancelled. I called customer service and they informed me that someone called and cancelled my tickets. I re-booked my flight but the return was no longer available and cost me an additional 100 dollars. The supervisor assured me that someone would investigate and possibly issue me a refund. Another supervisor called me back the next day and told me that some random person called and cancelled my reservation. Because of that they would not issue me a refund. How is it that a random stranger that isn't listed on my account is able to cancel my reservation? I will not be using Expedia again.

I wish there was a lower rating. Even a zero is really too much for them. Worst experience ever. 3 hour wait at Airport. No pick-up. They do not answer phone. Finally I took a taxi to location. Total rudeness and unprofessional. Did not have car ready, no account for people time and not willing to do their job. Michele the agent if that was her name refused to provide Manager name or number. Ended up taking a taxi to Hotel. Lost over 18 hours with no car. 25% of vacation was ruined.

My wife and I booked a room for May 7th 2019 for the Rolling Stones concert in Phoenix AZ. After Mick Jagger had to have open heart surgery the concert was canceled. We contacted both the Hilton Garden Hotel and Expedia to cancel our hotel reservation more than a month in advance and were told by Hilton that they couldn't cancel our reservations and we would have to contact Expedia. When we contacted Expedia they said they couldn't cancel our reservations and we need to contact Hilton Hotels. Trying to contact Expedia was extremely difficult as they use a call center located in India. Bottom line is we were ripped off for nearly four hundred dollars and I would love to hear from anyone else who has been ripped off from them and hopefully file a class action lawsuit on them.

Travel insurance = SCAM. Expedia is garbage. I booked a hotel in Bismark. My flight out of DFW was cancelled due to heavy storms in the area. When I booked my hotel I purchased the travel insurance, which is pitched in a way that leads one to believe that you would be protected in EXACTLY this scenario. WRONG!! The travel insurance covers your refund IF YOU DIE! Only. It's **. I talked to the hotel sales department directly and she informed me that she warns everyone against using Expedia or the like.

Hello, I was very disappointed when I was booking my flight to Singapore from Calgary and the flight price appeared at first $1144 and then when it was booked up I noticed it ended up to be $1363. My boyfriend and I were booking flights together at the same time and he ended up paying $1144 and myself $1363. When I called to customer support, they said there is nothing they can do. They said prices change every minute, can you imagine this change was like $3000? Looks like a scam! It is upsetting!

I think Expedia and their partners is ripped off. Made me waiting 4 days just to tell me I can't get refund for my room. My whole trip is ruined because of this issue. Thanks for nothing but a headache. For all customers think twice before making a reservation.

I made reservations at four different hotels on a trip to Morocco in April and received a confirmation for each one from Expedia. Unfortunately, Expedia failed to notify the hotels about the bookings so I ended up without any reservations. When I returned home, I made multiple calls to them to alert them to this issue and spent hours on the phone trying to get them to acknowledge the problem... they didn't seem to get it. The reservations were "in the past" so what was the problem? Seriously.