Expedia Reviews

I was trying to purchase tickets at a decent price for my parents' trip to Alaska. Got to the payment section and first got a notification that the price increased, fine an extra $100. I can live with that. Then, it said there was a problem with my credit card. No there wasn't. They withdrew the amount from my card but I didn't have tickets. I called customer service and was told they have a glitch in the system that takes money out if the seats are not available. They know about the glitch but no plans to fix it. So now I have over $1200 held hostage till after the holiday weekend. Yes, I will get my money back but it will be four more days.

I booked two flights from Seattle to Hong Kong and canceled the flights after 16 hours. On the Expedia platform was written that I will get 100% refund if I cancel within 24 hours. I called the customer service 16 hours later to cancel my booking and I expected a full refund. At the phone an Expedia employee told me that only 100$ will be refunded because the date changed! I couldn't believe what he was saying, and I tried to make him clear that the cancellation must be within 24h and does not matter the date (or at least they don’t write it on the website and even the booking confirmation does not mention anything). Arrogantly he said, 100$ or nothing.

They put the wrong name on my flight using a name that does not exist and then tried to blame me and forced my wife to buy an entirely new ticket where I had to book the next day. DO NOT USE THIS ORGANIZATION.

I am finished with these scammers. All good if you don’t have to change your plans. If you do... you are screwed. Totally inept staff in follow up and booking. I have used EXPEDIA for over 10 years. No more. Doesn’t make sense. I employed anyone who wants to hold on to their hard earned money. Use the sight to search. Book your reservations with the Airline, Hotel, Car Rental agency direct. It’s only a matter of time that you will be screwed!!!

STOP! Don’t waste your time or money with Expedia! You will get neither back due to poorly mismanaged customer service and follow through, even if dealing with company’s leadership team like Mr. **! I had to cancel a flight due to a hurricane ravaged location. Upon trying to use my remaining funds to book a new flight I dealt with over 3 different representatives who couldn’t seem to help me despite the email I received stating the process was as easy as A. B. C.

Had a flight scheduled today with my daughter that I changed to the following day using their mobile app. Paid for the new flight and the following day received an email stating my return flight was cancelled. Called Expedia and they tell me that I will have to pay for a new return flight even though I clicked “change” on the app and paid for the new departure flight. Expedia, you just lost a lot of money, as I planned to always use y’all for all my flights and hotels. Piss poor service and not worth the hassle or stress. Scam artists.

I had to cancel a ticket at last minute due to a closing on my house not going thru, so they kept my money and stated I could use it on another flight. Three weeks later I purchased that flight again and I didn't see the credit on my charge card. I called them and after getting jerked around with double talk for around 30 minutes, I asked for a supervisor and all she stated is that credit is still good for a year, not wanting to hear I just bought this ticket 2 days ago and the only choice I had was to put my credit card in.

Purchased traveler’s insurance through Expedia. Needed to cancel my ticket and Expedia would not honor my refund. It clearly states in my traveler’s insurance policy which was offered by Expedia that I would receive “100% of my trip cost” if needed to cancel. Expedia refuses to honor their insurance policy and has been trying to pawn me off to a third party to possibly collect my money. Total scam. Buyer beware. I will never book with Expedia again.

I made a critical mistake in booking a trip to the bike Rally in Sturgis. I booked early in the year and through Expedia for the event which was two be held in August 2018. In March, I found I had a serious conflict and would not be able to go. Therefore, in March I started the process of canceling and trying to get a refund, I had paid for the trip in full. I had booked the trip through Expedia. They handled all the reservations. Here was my unsuccessful, stressful, fruitless and arduous journey:

When I emailed my concern to Expedia, they responded: “Based on research, no error was found on our site and reservation was booked based on preferences selected. Therefore, Expedia regrets to inform you that your exchange request without any fee has been denied.”

I made the reservation of a car to use in the Dominican Republic and they offered me an insurance that that country does not exist. They charged me the insurance and I could not use it. When I make the claim, they send me a form where I have to give information about a crash that I did not have because the service does not use it. No one knows how to solve my problem, which is very simple... That they give me back the money they charged me for a service they did not give me.

Horrible service. They sell you airfares and do not disclose you need to pay for baggage on Air Europa until you get to the airport and they charge you $150.00 US Dollars! No Baggage included in the fare. Horrible service, second time it happens, this does not happen with Orbitz!

I booked a flight thru Expedia to Mexico 4 months in advance for my trip. I found out that at some point the airline or Expedia (hard to tell) that I was going to fly with, somehow changed the flight information that would have put me on a 24 hour trip that should have only taken 10 hours. So I called Expedia to cancel my original trip and re-book. BIG MISTAKE! I was on the phone for 2.5 hours (mostly on hold) while they canceled my original trip. I was told I would receive a refund within 4-8 weeks and that my original flight was canceled. So I re-booked the flight with a better flight schedule.

I canceled refundable flights on Sept 11. I was told I would need to wait 8 weeks for a refund. I contacted Expedia at 7 weeks because that seemed a long time for a refund, but no one would speak to me. I was told to wait the 8 weeks. Exactly 8 weeks later, Nov 6, I contacted them again because I had not been refunded. I was told that my request would be passed along to a "special" department. I was notified on Nov 7 that my refund had been processed. I made numerous attempts to contact them and ask why the refund wasn't processed in Sept but no one would answer me. Today I was sent an email that stated that they were too busy to help me in a timely manner so not to expect correspondence from them. Terrible company, will never use them again.

I booked a flight for my wife and myself through Expedia to attend her nephew's wedding. When we got the email confirm, I did not check it - I felt there was no need since everything was done electronically. However, when my wife checked the email a few days later, she noted that Expedia recorded her first name as Mark, which is my first name. I made the reservations on our iMac, which has our names available for automatic entry - I just typed the first letter of her first name and her full name was automatically populated - I watched it do so. How her first name ended up as my first name on the reservation is a mystery.

I was buying a round ticket for my son from Houston to visit me in London. As I was not sure about his return date (was depending on university schedule) I was glad when the site offered me to buy travel insurance to be able to change travel date at no additional fee. I paid for it US $103. When it came to changing the return date, I was told that I have a restricted ticket to which insurance cannot apply! Nobody could answer my simple question: "Why you offered and sold insurance for the ticket which is not eligible for insurance?!" There can be only one answer - in hope that I will never try to use it...

We stayed in Punta Cana for 8 nights at the Excellence resort. We booked and paid for ground transportation with Blue Travel Partner Services. The shuttle from the airport was ok, but they NEVER showed up for our return trip. We had checked in 3 times with “Jamie” (the Expedia agent at the resort) to confirm our transportation. The day we left Jamie reassured us the shuttle would be there at 10 am. Then at 10:15 he changed and said 10:40. Then he left the resort.

If I could give 0 zero stars, I would. Absolutely no help was given. Only excuses as to why they would not take the blame for their own mistakes. Just in case you might wonder why I will NEVER use this service again: On October 14, 2018, I booked a multicity trip on the website. Well after the 24-hour cancellation window, I received a message saying that my flight time had changed. When I got a chance to look at it, I realized that my outbound flight was one day AFTER my connecting flights. I called customer service to resolve this issue and spent over an hour trying to change my flight. While the agent was on hold with the original airline, I expressed interest in changing airlines because I did not want this to happen again.

Rented a car supposedly “out of business hours” via Expedia from Hertz. My initial complaint was that when I booked through Expedia to begin with it said NOTHING about a fee for picking up the car early. The out of hours fee was not a part of the original booking, or the rental agreement. How could I have known about the fee until after the final invoice was sent to me? It does not seem fair that I had no information about it until the car was returned!!!

Make sure to read the (several) pages of small print before wasting your money on flight cancellation insurance. I purchased flight insurance for my 80 year old father just because we weren't sure he could make the trip. He couldn't, and the Expedia rep advised they couldn't cancel the ticket because "we got such an incredible deal." He then went on to explain that I would have to file a claim for reimbursement with the flight insurance. Guess what? You need to be basically dead, have your house become uninhabitable due to a natural disaster, blah blah blah. In short, this multi-year Expedia member will now be looking elsewhere for travel assistance.

I have been using Expedia to book all inclusive vacations for many years without issue. Today I searched to book a vacation to Mexico and every result in the search showed a discount of between 50-60%, however, when selecting a vacation and getting to the confirmation page the price jumped approx 2.5 times. I tried various vacations and this happened every time. I contacted Expedia and they asked me to clear cache, restart my browser etc which I did and I got the same result. Expedia then passed the buck to say that they are just a travel agent and not responsible for pricing, which I do agree with, but they are using a bait and switch tactic to show one price and trying to trick people into booking at a higher price. They could easily develop their search page to pull live price. They also wouldn’t honour the price they presented. Shameful behaviour.

Do not use Expedia for car rental services! Twice we have used them to rent a cars going to Florida and both times we have had very bad experiences. The first rental car was supposed to be a midsize car we were given a tiny Nissan verse. It had crank windows and a basic AM FM radio and that is it. Just a week ago we attempted to do it one more time and it was even worse. We had them booked us for the wrong time to pick up her car so when we got to the car rental place they had canceled our reservation.

BEWARE. YOU MAY NOT GET WHAT YOU RESERVE. I booked a hotel for 2 nights for smoking-king room. A day after checking out, I was reviewed my cc transactions only to see additional $150 charged. I inquired about the transaction only to find out I was given a nonsmoking room. The hotel did not give what was reserved and did not communicate anything to me. The hotel claims the reservation was for a nonsmoking room, but reservation states otherwise.

We booked a package of Flights+hotel for 26 nights including breakfast in Cambodia 1st-27th November 2018. On 2nd November, We arrived there only to find that the hotel we booked and paid was not in business anymore. It was sold and demolished. We checked into another hotel. It was so hard for us as this one did not have a restaurant as the one we booked. We tried to contact Expedia from Facebook, they insisted that we had to have a phone number for them to call us before they can assist us with anything. Eventually we found a gentleman who let us to use his phone. Expedia put us on hold forever and did not provide any help. Every one hour, the phone would cut off, due to international call, I guess. And nobody called us anymore.

Unfreakinbelievable... had I thought to look up reviews on Expedia beforehand, I would have simply done the footwork myself and booked a flight with the airline directly. I agree with many posters, Expedia DOES NOT CARE!!! I purchased a round-trip flight from Orange County to Las Vegas as a birthday gift for my best friend. Yesterday [eight days before the flight], I was informed that my best friend died in his sleep. While still trying to get my mind around my friend's sudden and unexpected passing, Expedia made things extra hard on me by giving me the runaround in my attempt to cancel the flight and receive credit and/or book a new flight to California so I could help the family and attend the funeral.

I booked a mid-size SUV with Expedia prior to our trip to Hawaii. When we got there for vehicle pick up, they had no mid size SUV in stock and were only gonna give us a compact vehicle. Traveling with children, stroller, car seat and suitcases this was not an option for us. Had to pay an extra 200$ US to get an upgrade for a vehicle that we would fit in. When I informed Expedia they said I should have called at the time of pick up. I tried to explain I had 20 people in line behind me and no cell phone as I was in another country, this is the excuse they gave me. Unreliable website!!! Vehicle company told us they had very few SUVs in their fleet but Expedia doesn't take that in consideration. You think you are booking something but it is really upon availability.

We made a booking for an apartment with Expedia and paid in full at the time of booking and received confirmation of our booking. Eight months after booking we received an email informing us that we were charged the incorrect price and would have to pay several thousand dollars to keep the booking or else it would be canceled. This came from an unprofessional looking email account and so we rang Expedia and they informed us that this was a scam. Over the coming few months we continued to get emails saying we had been charged the incorrect price yet when we called Expedia they confirmed this was a scam.

I rented a car through Expedia which was then through Budget to pick up in Nice, France. I purchased a 99$ damage protection plan which was supposed to cover pretty much everything. That was the down payment and then upon arrival I was supposed to pay another $172 and that was it. Upon arriving, I learn that that “protection plan” actually means nothing and it’s basically just a scam. They deal with it basically hundreds of times a day. So I then ended up paying $485 in total for a car which I only planned to spend in total of $271 for because of all the extra insurance I had to put on it through Budget. I have been fighting with them to get my money back even showing them my receipt which says their plan was NOT accepted and they still deny me repeatedly. NEVER USE EXPEDIA. THEY ARE LIARS. I am so furious.

I fell for the "point" system with Expedia thinking that if I kept booking with them that I could rack up points and get some free flights or hotels or something because I travel frequently. I have had nothing but problems with Expedia since day 1! Yesterday I tried booking 3 flights through the app that would have been a total of 1400.00. The booking would not go through. It kept saying that there was an error with my card. So no reservations or itineraries were made at all. Today I find that my account has been charged 3 times for the flights that I was trying to purchase.

I cancelled my reservation for a room and upgraded but got charged for two rooms. Never deal with these people. At the very least there should be a notification of double billing. No - the system just cancelled the reservation and came back and billed me when I upgraded to a better room.

I booked a room, thru Expedia, for 12/31/2018-01/01/2019 at the Best Western in Palm Beach Gardens, FL. Somehow the dates were changed to 11/02/2018-11/03/2018. When I received the confirmation and noticed the mistake I emailed Expedia. They said they would contact the hotel. The hotel claims they were not notified and I was listed as a no show and would not receive a refund. I'm sure Expedia was compensated for their booking and the hotel received their share of my room fee. Don't do business with Expedia or Best Western hotels.

Check out didn't clearly show total taxes and fees until after agreeing to pay! The company (RedAwning) would give no refunds. So, for a $200, two night stay, we were hit with $365 in "taxes and fees" - More than the cost of the room! We were tricked into thinking we were getting a good rate! I called Expedia, they would not help me in any way!

Ref number **. Have lodged a complaint both with CarTrawler and Expedia and from over a month both companies dodging regarding refund. Anyone using Expedia for car booking please be aware that your information and credit card details get compromised to a third party CARTRAWLER. The rental booked with Expedia, supplier was Sixt. The rental did not happen as the car company did not accept license issued in Tamil Nadu India.

This agency will try to rip off every single penny out of your pocket. I had terrible experience booking flight and car rental in Europe. My British Airways flight was canceled from Denver to London due to faulty part on the airplane. I was traveling to visit my very ill grandpa. Expedia told me that the only flight available is 4 days later, and that I will have to wait, unless I want to pay double price for the sooner flight, I agreed at that point.

Planning a weekend vacation for an 85-year grandmother. She walks with a cane, so the location was everything. She wanted to look out at the beach and ocean in hopes of seeing the Dolphins playing. I contacted the website by phone for assistance in getting the rooms. I request two rooms oceanfront and one to be a handicap accessible. I was told the rooms were everything I requested. I paid for the rooms in full to guarantee reservations. On arrival and check in, the nightmare began.

We booked rooms for ourselves and two other couples for the three days of Merlefest 2019 a year in advance. Six months later we discovered that we actually did NOT have rooms -- through direct contact with the hotel. Expedia had booked rooms without ever confirming that they were actually available!! At this point, there are NO other rooms available for Merlefest within twenty five miles. Expedia doesn't seem to care, won't do anything about it, and will not provide compensation. Our plans for Merlefest 2019 are ruined if there is nowhere to stay. We have cancelled our trip. Expedia is doomed if people cannot trust it to actually make real reservations. I will not be using the service again.

Someone from Expedia used my visa debit card that I had saved on my Expedia account, to purchase 4 tickets for 3 people I don't know including one for myself, how disgusting and disappointing. Expedia is the worse and I'll never use their services again!!! Here's the story. I booked a ticket through Expedia on the 13th of February 2018 which departed on February 22, 2018 going to Antigua with Caribbean Airlines, I got confirmation of the flight details and all was good until now. I recently got details of a reservation that was booked on the same day that my reservation for Antigua was booked, however I didn't receive any form of email or notification that this reservation even exited or was booked until now October 2018.

Yep, you read that correctly! No joke. My credit card is completely maxed out right now thanks to Expedia and their sorry excuse for a website. And no, I didn't click the wrong button. Here's the story. I was booking a flight to Hong Kong and every time I tried to complete the booking the website would say the booking didn't go through, try again in a moment. Ok, well, I did this multiple times and got the same message each time. Eventually the website said the credit card was declined. Weird... the card has a huge limit. I called the credit card company and they said there were 6 plane tickets purchased to Hong Kong!!! What??? Seriously??? I looked and I had no confirmation email that the tickets were purchased! The credit card company said the card was maxed out!

Zero stars would be the choice. I do not believe the following is an Expedia-specific problem or issue, but more probably equally applies to many if not all travel bookings resellers. Expedia accepted a hotel booking for travel to a college town on Parents Weekend, and also a home football weekend. The room was listed as available to book, so I did so. I also prepaid, a half year in advance, not to take a chance on any misunderstanding or snafu given the business of the weekend in question, locally. At the time of booking, I had plenty of hotel choices (I booked at a major chain), room choices, and choices in terms of how I booked. Expedia had been my go-to for many such trips and I had not previously felt poorly served.

When I rented a car through Expedia, the booking indicated the total cost at the Florence airport location would be 241.62 Euros at pickup, to include taxes and fees. I knew I would be seeking a car with a GPS and called the car rental company (Dollar) and was told this would be an additional 120 Euros for 6 days, for a new total of 361.62 Euros (my math). Yet my bill from Hertz was 414.37 Euros ($478.23 on my credit card). I requested no other extras. So the cost was much more (52.75 Euros) than indicated at the time of reservation.

I wanted to travel from Dallas Tx to Augusta Maine. I GOOGLED "flight from Dallas tx to Augusta Maine". Expedia site pops up on top - offering flights Dallas to Augusta. The sites popping up 2nd and third offer flights Dallas TX to Augusta Maine. I clicked on Expedia - assuming flight was Augusta MAINE but no. It took me to Augusta GEORGIA. I BELIEVE Expedia KNOWS about of this problem and INTENTIONALLY allow confusing and misleading booking.

So I book a hotel stay with Expedia for a hotel in Saipan and pay in advance. The hotel loses power and has no water due to a typhoon striking the island. I communicate with the hotel using Expedia's website only and have an email, on Expedia messaging tool, saying I can obtain a refund from Expedia since they cannot accommodate my stay. When I contact Expedia as the hotel told me to in order to cancel, they say they are unable to see the emails on their site and cannot provide a refund. Even after sending them a copy of the email on their website, I am told they cannot refund since "someone" at the hotel told them I have to arrange other dates...no refund. Bottom line, stay away from Expedia and do not bother using their messaging tool as a way to cover yourself. I am filing dispute with credit card company but have never seen such a blatant rip-off of money and I have been travelling for decades.

Expedia first made a mistake with my name and it took me 3 or 4 telephone calls until I finally had my name changed to the correct way it should read. Expedia sent me confirmation of my flight saying "no need to confirm with the airlines, all is book and confirmed." When I arrived at the airport for my return trip home AA would not allow me on the plane as they said I did not have a reservation to return on the day stated on the Expedia itinerary and reservation. I had to pay almost $300 to return home on the day stated on my itinerary that Expedia sent as it did not coincide with the airlines. Expedia refused to refund me the money for their error. Expedia's excuse for not crediting me back the money I had to pay was that the booking was for another day They took no responsibility for the error they made.

Booked a trip to PR in March for wife and I. Later used the cancellation insurance to cancel the trip, then learned that the airlines don't reimburse for cancelled trips. Only issue partial (60%) vouchers to be used within the calendar year. Now that I want to use the vouchers they seem to have no record of them and ask for an itinerary # like they have no record of the trip. Money wasted on airline and insurance. Expedia is fake news.

Expedia gave me a price of $90 for a 4 day rental for Economy Car rental at Ft. Lauderdale airport. Price included “all mandatory fees”. Economy Car Rental wouldn’t honor the Expedia reservation rate and charged an additional $55.26 because we are insured “Florida residents”.

I have just had the worst first experience with this website. I reached the destination and was given to understand from the hotel that I booked through Expedia (and received a confirmation mail from) that there wasn’t any booking with my name at all. I was assured relocation of the hotel as per same category or higher but what I was eventually given to stay, was not up to my expectation.

In September I stayed at Ringhotel Adler in Germany, which I booked via Expedia. My experience with their front desk and room was less than stellar. I wrote a fair and accurate 3-star review describing the dinged and dented room, the loud garage directly under my room, and uncomfortable sleeping arrangement, as well as a rather unhelpful front desk member... Nothing major - just leaving a review once I returned back to the States about 10 days later. Expedia approved and posted my review. Several days after my review was posted the hotel claimed I damaged the room (almost two weeks after having left the country!). I suspect it was in retaliation for my review. I had pictures of the dented and dinged room and said I would fight this nonsense. I contacted my credit card and Expedia. Both said it was unreasonable the hotel would claim damages so many days after my departure.

We booked a flight in March to leave in August and they gave us the original flight notification. Expedia never notified us about a flight change in August so we arrive on original notification from Expedia.

My wife and I booked a flight, car rental and hotel with Expedia from Maui to Molokai. All went fine until our return flight. My reservation had a return flight at noon, but the airlines said my reservation was at 10:30 and I was a no show. Not wanting to be stranded, I called the airlines direct and booked a flight for an additional $200. I telephoned Expedia when we returned to Maui for an explanation. After they reviewed my file I was told that the flight had been canceled. They would contact the airline to determine what had happened and a manager would contact me within 24 hours. It has now been over 3 days.

Was in Philadelphia for weekend and wanted to do something unique before leaving. Searched and found the observation deck at 1 Liberty Place. Checked times (open 10 AM to 8 PM, October 1 to March 11). Bought tickets so when we got there we would be able to go right in. Got to 1 Liberty Place and there was a sign on the door stating hours had changed on Sunday 10/21 to 2 PM to 8 PM due to maintenance. Sent email to Expedia after seeing this and sent them a picture of the notice requesting a refund. 2 days later (Tuesday), they send an email saying "due to their policy in relation to your reason in requesting a refund for your reservation, they have denied your request". What a crock of **. This is poor customer service and I will continue to NOT RECOMMEND Expedia for any services going forward.

I booked a tour to "Stone Island" through "Expedia" with "Playa Sol tours" in June 2018 for my cruise to Mazatlan on Oct 2018 for my group of 6 people. Playa Sol was going to pick us up at the CID Marina hotel. But when we arrived at the marina in Mazatlan I spoke to a hotel representative from el CID Resorts. I asked him how far is CID marina from the cruise port and he pointed on the map all the way on the opposite side and said about 30 minutes and Stone Island is only 5 minutes away from us. "Are you sure that is the place," she asked.

I was not only overcharged and they would not price match, but they refused to honor a cruise voucher that they emailed me for excursions. I tried to use Expedia instead of the cruise line and I will NEVER do that again. Save yourself some headache and money and book with cruise line directly.

Needed a name correction to fix one letter on my reservation. Took over an hour and 10 minutes, but when I asked to speak to Cristian’s supervisor, I got the email confirmation in one minute. Waste of time. And when I gave them my number to speak to that supervisor, never got a call. Will never be using them again. STAY AWAY.

Got suckered into their “bait and switch tactics”. When attempting to book flights that have been priced the same for weeks, suddenly prices raised by hundreds of dollars or flights were suddenly booked solid at that price. Wtf? Why don’t the prices suddenly drop last minute? Lol? These sites are not to be trusted. Use a reputable travel agent.

I booked a room for a family member. She was denied the room without paying a $100.00 deposit. I was not allowed to resolve the issue over the phone. I was charged for the room we were not allowed to occupy.

I had a very stressing problem: overbooking and no car available when I arrived at the office. I need to pay almost double for another company and to have my car delayed as well. The only thing Expedia could do for me was cancel and refund. It was a stressing situation with no real solution, just problems. They were renting my car with a company called easirent.ie.

I booked an airport transfer through Expedia from Barcelona airport to the Mandarin Oriental for my family of eight. When we finally got through customs to the meeting point the representative told us there were no more shuttles available for the day. I was shocked and told her I had prepaid and showed her our voucher. She just ignored me and said I would have to take it up with the office. I was so upset as was the rest of the family. We finally took a taxi. When I returned home I contacted Expedia about the issue.

I have purchased an airline ticket through Expedia. The ticket was full price and flexible. Once I wanted to make changes on the ticket, it became an ordeal from hell and I ended up spending more than 2 hours on the phone with Expedia agents. To make a long story short: Had I bought the VERY SAME ticket directly from the airline, I could have changed/canceled it with a minor penalty. With Expedia, I could change/cancel the ticket and ended up losing the money. More: when I purchased the ticket Expedia managed to charge me $35 + $2 for all sort of insurances I didn’t buy and didn’t want. Again, 2 hours on the phone to get a refund (hope I’ll actually get it). Expedia deceives customers and engages in what I consider fraudulent corporate behavior. Stay away!

So I recently booked a flight with United Airline through Expedia.com. I've booked with them before and also know that if I cancel my reservation I will not get a refund back. Expedia offered cancellation plan for my trip and state that in event where I can't take the flight I will be able to cancel for a refund. So I thought if I paid for Cancellation Plan I can have a way to insured if I won't make the flight. But when I actually tried to cancel my trip Expedia told me that there 's nothing I can do. I will just lose my money and reservation.

They mixed up my first name with my last name and merged some parts that should not have been merged, so my traveling documents were not matched with my booking... When I called them to fix it, they did not care and kept telling me everything is correct in their end, I don't understand at which end the problem raised... me? I mean I do not know my name!!

Made a reservation for Mexico on Expedia... checked their pricing 7 days later and the prices had gone down $300.00. Called Expedia and they would not refund the difference. To add insult to injury, Southwest fares were $700 less expensive... Yup... Won't use Expedia again or Delta. Tired of airlines price gouging. I use to work for them and I know what they can/can't will/won't do. With United I had a trainer say that they make so much money off of baggage fees (on top of everything else) they will never go back to no fees.

On my confirmation email, it states "Delta and most other airlines will charge a C$150-C$200 non-negotiable fee for changes or cancellations to each traveller." I phoned the number provided on the same web page to discuss the issue. This took 1 hour, which was spent on hold for most of the time. The above information is written in such a way to deviate from what is actually happening. What it should say is, Delta will charge an 'additional' $200, on top of what you have already paid, to get have a credit for a flight to be used within 1 year, and also subject to it having to be used on the same passenger, and also subject to change in prices as well.

Made flight reservations online for a 6:10 am flight connecting to another flight to get us home to NYC at 4 pm. Got up at 2:30 am, were driven to the airport by the hotel shuttle and found that we were switched to a 3:44 pm flight and our transaction was "nonrefundable". I had thought I made plans weeks before for the flight at a price of $219 each. It never showed up and it's possible I never hit the final button - not sure. The flight we booked eventually was $719 for 2 tickets and they insisted that this BARGAIN fare was nonrefundable. Reported this immediately to AMEX and hope they will not pay this bill. We did not use the flight. Got much better service directly with another airline right at the airport. Do not use Expedia. Watch who you book with. Sometimes it's hard to tell you are using one of these services and not the actual airline.

Booked a hotel with them online, and accidentally entered the wrong dates. I immediately called and tried to correct the dates. They charged over $50.00 to make the "change", when we arrived the hotel was basically empty. Would have been much cheaper to call the hotel direct. Do not use Expedia, they will rip you off.

Made and paid 80.43 for a nonrefundable hotel reservation on Expedia. When I got the receipt from the hotel, it was for 68.36. Expedia would not refund me the difference. In this case, it would have been cheaper for me to just reserve with the hotel. I will never again use Expedia.

Frank is a great Expedia representative. What a excellent service he provided me over the phone. He should be reconsidered as a good employee. I would keep giving my business to Expedia just because of having perfect employees in their company help the customer with so much patience. 100 out of 100 to FRANK?

They lied to me and would not return my money after I had to cancel because of it. Will never use them again for anything. Not trustworthy. The four people I talked to was very rude and kept on giving me the runaround. None of them even apologize for the wrongdoing on their part. Disrespectful!

We had planned a trip to Quebec City, Canada. The website offered multiple Airlines to complete our flight. We made reservations and paid for 3 connecting flights. On that day, we checked in with Delta. All flights were confirmed. She proceeded to print out all 3 boarding passes but couldn't get the last one because "it was too early to print". After taking our first flight, we tried to print out our last boarding pass to Quebec City to find out our next 2 connecting flights were deleted. WestJet was helpful but only to a point since they couldn't get us that 3rd connecting flight. Our lesson learned: Do not book through Expedia. They don't notify you if there's a change in your flight plan. They don't find an alternative for you. You find out on your trip and are left without any resources. Best not to go through any 3rd party discount websites but book directly to the airline or hotel yourself.

What a terrible experience we had using Expedia. We booked a flight to Florida and because of the deadly hurricane Michael, we decided to cancel. Expedia refused to reimburse us! Our friends, who booked directly with Delta and JetBlue, got their money back. We didn’t. Can you imagine? This hurricane killed six people and left a trail of devastation! How can a company make money on this? It’s just outrageous. We were loyal customers until now. I’ll NEVER use Expedia again and neither should you!

I booked a flight for my wife and I to visit Mexico City 5 months ahead of time. So far my flight has been cancelled 3 times. Each time I received a generic email regarding my flight status. It's tough to notice an important email from the hundreds of Expedia emails. Each time I called it took over an hour to find a new flight. This time was very different, Expedia wanted to refund my money and asked me to find my own flight elsewhere. This is now 3 weeks away from my planned vacation. All flights are now $200.00 more expensive. Expedia would not find another flight for me. They held my money for 5 months at gave it back to me. DO NOT USE EXPEDIA, they are just a middle man. You need to book flights DIRECTLY with the airline. Please share this comment with ALL OF YOUR FAMILY AND FRIENDS. We need to put EXPEDIA OUT OF BUSINESS, TERRIBLE SERVICE!!!

We booked a flight on Expedia Korea in the morning & needed to cancel. Was told we had 24 hr to cancel without penalty. Tried multiple times to cancel online, but website wasn't working. Called multiple times & was told website was inaccessible at the current time and to call back. One representative finally told us to call airline directly to cancel and we did. Airline (American Airline) canceled flight and said there was no penalty since it was within 24 hr window. However, 2 days later our reservation is still showing as active on Expedia website & no cancellation emails or refund has been received.

Before you decide to book anything with Expedia please read this. I recently booked a room at a hotel. The reservation was supposed to be for a future date but after payment I received the itinerary. It was for the day I made the booking which was impossible for me to stay at that hotel since I am in a different country (ie: booking planned for 24 - 27 October and itinerary received 5-6 October). After many calls and many hours on the phone with them 7 days later the issue could still not be resolved so please I urge anyone to rethink booking through Expedia. Their service is very very bad.

I attempted to book a flight through Expedia online today. After choosing my flight, and filling in the necessary data including my payment information, the total payment was 519.00. I selected BOOK NOW and the site informed me that there was an issue. I was given NO booking number OR email verifying my purchase. I went online to my bank and found that United Airlines has charges pending for 739.60!!! Expedia says they have no idea what the problem is but did they did acknowledge that I have NO booking number, NO tickets, nothing but a bunch of overcharges pending in my bank account. They said because I have no tickets or booking number, there's nothing they can do. I'm not a happy customer!!!

I contacted numerous hotels in Myrtle Beach, SC for an overnight stay during Fall Bikers Rally, October 5-7, 2018. Unfortunately most hotels were booked solid and some were still closed due to Hurricane Florence, making it nearly impossible to find a nice hotel and difficult to reserve even low-end hotels. After spending hours searching hotel websites for availability, I tried Expedia.com. I was able to book a room at a Super 8, a hotel I would never consider under normal circumstances. I reserved a room for one night.

Wanted to claim a refund and their refund option through their website was down for a while. No emails on their website to write to them so had to call them. IT TOOK ME 28 MINUTES OF AN INTERNATIONAL CALL TO THE US TO CANCEL 2 TICKETS!! When I asked about the balance to be credited back, the amount received in my bank account was about USD40 short of the told amount on the phone!! Will not use them again.

I booked my hotel one day before check-in on Expedia for one night and evidently when I checked out the hotel printed a receipt showing that the room rate was way less expensive than what Expedia charged me. I contacted Expedia and I was told that rates are subject to change and their price guarantee is not applicable. The lesson is that never trust Expedia that they have the best prices and apparently they don't. Also, the best price guarantee is not true since they refused to honor it for me. I'll never use Expedia again... there other sites that are way more credible.

I often book my hotels through Expedia. Recently, I also booked an international flight through Expedia (I travel internationally 3-4 times a year). Expedia confirmed my flight reservations (for 2 people)...all was good until my flight schedule was canceled and I RECEIVED NO NOTIFICATION WHATSOEVER from either Expedia or the airline. Because I was trying to get my dad to fly with me on the same flight, he discovered that the flight number I gave him DIDN'T EXIST! It was because of this that I came to know my international flight was canceled!! And, it turns out...I had to call Expedia to book new flights!! What would have happened if we didn't accidentally find out our international flights were canceled?! By the way...for that same trip, we had booked the hotel through Expedia as well. I'm not booking anything through Expedia ever again.

If I could give Expedia zero stars, I would have done it in this case. I booked a hotel through Expedia for 7 nights. Photos of the hotel looked nice, with Wi-Fi and close to the beach. When I arrived, the hotel had no wi-fi, no internet and no phone signal. That hotel is in the middle of nowhere, very remote and the so call beach is a patch of water with little rocks. The hotel didn't even have a phone or tv in the bedroom. The bathroom liked water into the bedroom... So many issue to describe. I ended up moving out after the third night and Expedia refuses to give me a refund. I will never use Expedia ever again and will not recommend Expedia to anyone. Expedia clearly does not send anyone to check the hotel before advertising in their website.

Got Ripped off by Expedia. Called in to book because the price kept jumping up 40-50% when I selected the book button. Got quoted 3065, decided to book on the phone right then, because the sales agent was very aggressive with sales talk. Checked my credit card account, to see they billed me 3965 roughly. They did my transaction in USD without telling me, even though I was calling from Canada and booked my flight leaving CANADA. Booking over the phone there is no mention of currency the way it says "USD" or "CAD". When I called (10 minutes after booking) to get a refund they said it was my fault For not asking the currency. I called back so many times just trying to get them to at least match other prices online and that was just a waste of time.

On the Expedia main page I found a B&B in the right location. I saw one room left at $87 pn. I clicked on the button that says "reserve". When I checked out I was charged $160 pn. I looked back at Expedia's confirmation email and found this higher price right down at the bottom of the email in small print... out of sight of the main page that looked like it was just a confirmation of the date. The almost double price was never mentioned or shown during the payment process. On reflection one can see they put "for Expedia Rewards Members only" next to the low price. It is deceit by false communication.

Having travelled the world and had many experiences I decided to try Expedia this last week. When I spoke on the phone to Expedia they told me that there were no longer any basic rooms in the hotel that I asked for but for $30 USD more I could get a King Bed instead. I agreed but upon arrival the next day the hotel told me that the reservation that Expedia made was for the next day. When I showed them my confirmation number and print out they said they could fit me into one of their last rooms. It was not a King bed and was next to the icemaker which was noisy all night. The smoke detector in the next room was going all night and the garbage truck came at 3:05 am ten feet from my room. When I called on 4 occasions Expedia agreed that I was given the wrong room but refused to credit me the $30 that I spent for a King bed in a better area of the hotel. PLEASE Learn from my mistake and stay clear of EXPEDIA!!!

This is the worst company to deal with... They are very expensive... And they do not tell at front what the prices will be. They hide taxes and other charges from original bills... I don’t recommend them at all. This was my first and last time I use them... Doneee...

We booked a hotel thru Expedia. The room hadn’t been cleaned from the previous guests. The bed wasn’t changed. The sheets were dirty and stained dirty towels left on the bathroom floor. The sink drain taken apart and pieces left on the counter. Pictures on Expedia’s website were not even the same hotel. We didn’t stay and contacted Expedia who said we wouldn’t be charged and gave us a confirmation number, we were charged and have been chasing a refund since August. I’ve seen many similar complaints about Expedia, they are horrible. I had to give one star but they deserve nothing.

OMG...I will start by saying, I'm not sure if it was the 3rd party reservation through Expedia or the hotel. I will say the staff was great, very nice. I drove 4 hours, got to the room and they didn't have my reservation, so my child, his friend and myself had to sit out in the lobby (looking homeless) and contact Expedia. I was put on hold several times, 20 minutes or more with Expedia. After about 30-45 minutes I finally got a room. 2nd night's stay, the tub got stopped up and we had to literally pack up around midnight and move to another room. It was right next door so I was complaining as much. Got in that room and there was a big roach in the bathroom sink.

My wife made a reservation using Expedia and to my horror I found out this week that the whole transaction was done in U.S. dollars when we live in Canada and the hotel we used was in Canada. There was no warning to my wife that when she was doing the transaction the prices quoted were in U.S. dollars. When I complained I spoke with some rep based in the Philippines and there was no offer of compensation for the error. We ended up paying about double the amount that we would of paid if we had gone directly to the hotel ourselves. We will not use Expedia or Reservations/Reservations again and would not recommend it to anybody.

So I had booked 4 nights with Expedia and I needed to cancel the first 2, I spoke to a representative who kept telling me there were no rooms left, I kept telling him I HAVE A ROOM, I just need to cancel the first 2. Nope, he didn't get it, he then called the hotel and spoke to the manager and told me again, no rooms, can't help and offered to escalate me to a supervisor, now I'd already spoken to them earlier and been on the phone over an hour, and now I'm with this person over an hour. While I'm on hold, I use my cell to call the hotel and speak to the manager who said Expedia LIED about what I wanted to do, they told him I wanted new dates and a nicer hotel room!!!

I used my TD reward to book the ticket through Expedia. I tried to change the flight and Expedia keep throwing the problem to the airline or asked ridiculous charges in order to break the ticket. End up on the other day, their operator promised to send me a email within 24 hours to cancel part of the flight ticket. Nobody follow up or send me any email. I called them back 4 days after and they kept me on the phone for 95 mins to find out what was the problem and I didn’t know that it was not a toll free number and I have to pay my long distance phone bills at my cost. I called Expedia again and they not even apologize because of their poor services and said that I was the one created those problem. Wise customers, don’t even think to booked anything through Expedia or if you have any TD Reward, which affiliate with Expedia. Think twice before you book it. Good luck.

I searched for a flight from BNA to PHL and the first search result that showed up was for a different airport, TTN. I booked it so fast that I failed to realize that Expedia did not return all PHL destinations. When I realized what had happened, I immediately contacted Expedia. My call went overseas to the Philippines (I believe) and the overseas supervisor had to pass my case on to the US team after almost an hour explaining what had happened. You can read the US team's response below and my response to them (directly above). I am still waiting to hear back from Expedia after I gave them a piece of my mind. Who knew that Expedia would have given other airports that you did not request in your search!

We booked 2 nights in New York at a hotel that had free cancellation within a certain time frame. We were able to locate a cheaper hotel weeks before our stay, so we canceled this hotel. Expedia stated we would receive the refund in 5-7 business days. 2 weeks later we received an email stating we would receive 50% of the refund (one night). We checked our credit card and the payment had not yet been processed into our card yet (takes 15 days). Either way we followed up with Expedia as we were missing our other 50%. *Note: this hotel stated they would take one night's payment right away and we would have to pay for the other night when we arrive. Instead we were charged the 2 nights right away, but didn't mind because we planned to stay that amount of time.*

Both companies were incredibly feckless, You make the payment through one them but the money is took from your bank by the other one, so the PERFECT TRICK for their poppycock excuses.

I recently purchased a round trip airfare for our daughter to come home for Christmas break. As I am obviously getting old, I made the reservations on the reverse airports. My bad, but no big deal, I took out the travel insurance through Expedia. You know the one I'm talking about... protect your trip if you have to cancel. What they do NOT tell you is that in order for you to cancel, you have to be terminally ill, need an operation in your left ear with a dull instrument, 3 MM north of the Eustachian tube, then maybe you will qualify for the insurance.

I tried booking 3 tickets today using Expedia website. They charged me without issuing the ticket. When I called them they are asking me to follow up with my credit card company for the refund. Very bad experience. They even ask 3 digit security code if anybody try to book their ticket by calling Expedia customer care.

I used the Expedia website to book a round trip. I used the wrong return date. I returned to the website to correct my error well within the 24 hour airline grace period. I found my reservation and changed the return date, keeping the same airline and flight. When I received an email confirmation I thought all was well. When I received my credit card bill I saw I was being charged for two flights, the first one with the wrong return date and the corrected flight. I called Expedia customer service, worked my way through the prompts, call was dropped three times, spent 2.5 hours on the phone.

Hello everyone, I made a huge mistake that I choose to book from the site Expedia. I booked a hotel with the full payment including and the taxes which includes GST which has been charged by the Expedia. When I asked them they told me I will get a GST refund form from the Marriott itself. When I was checking out from the hotel they said, "You have to take it from Expedia and they will provide you all the details for GST as you have paid them."

I have used Expedia several times in the past without problem. On my recent trip I booked a hotel through the website. I thought I had reserved the room without paying but my credit card was charged in full for the room at the time of booking. Fine, I may have picked the wrong thing - though I usually pretty careful about it. Upon checking out of the hotel I received an email receipt with the room charges. It showed a credit from Expedia that was $265 less than what I had paid. It also showed the room rate to be less and the account balance as Zero.

Changed hotel booking from 2 nights to 1 night. Paid Expedia in advance for 2 nights and paid higher rate for free cancellation. After numerous emails and phone calls this is Expedia reply after almost 1 MONTH! "Thank you for contacting Expedia.ca regarding your hotel reservation. Kindly note that we tried to reach the hotel multiple times via phone and email to get approval for your request, but we were not able to get a response from them. We request that you contact us after few days to try to reach them again. Thank you for your understanding."

I reserved a car through Expedia (Enterprise car rental) for a two week stay in Greece. At check in I was charged a higher amount and when I questioned it, I was told that I would have to take it up with Expedia. Upon my return, I contacted them and they said the increase (over $100) was due to insurances, airport taxes, and VAT. However, my booking statement clearly shows that all of those items were included in the price quoted. They would not refund the overpayment.

As retired hotel professionals who have worked in service industry all our lives when we retired both my wife and I thought we could make some extra cash as private villa for rent owners on Koh Samui. We run a couple of properties as a small family business with small profit. It makes retirement more comfortable and we love the hospitality business, enjoying meeting new people and sharing knowledge/experiences is not a cliche to us. However I have to state my recent experiences with Expedia Thailand have left me particularly jaded about what the OTA businesses think the hospitality/service industry means.

We have used Expedia a few times but the last two times were horrible. We booked a car rental and purchased car insurance through Expedia for 21 days. Our work trip got cut short and we only needed the rental for 9 days. Apparently neither Expedia or their 3rd party insurance company TravelGuard will refund us the additional days we will not be using the car! The other time Expedia screwed us over was 9 months ago we booked a trip to Dubai, long story short the airline delayed our flight 1 day and we lost our money on hotel, booking room for the delay and the travel insurance proved to be useless! Stay away from Expedia! I will now be booking directly with the companies I plan to do business with.

An airline changed a flight portion of my Expedia reservation. Expedia's staff kept putting me on hold. Two days of being on hold for one hour each time and nothing resolved. They could not get the FLIGHT or AIRLINE correct. I am out an hour of international charges to my phone and my flight was downgraded. They owe me money. NEVER AGAIN EXPEDIA!!!

I am a frequent traveler and while I did business with Expedia multiple times, I learned my lesson for good this time. After an awful series of nights at a hotel I won't name in Orlando, I called the front desk to find a way out and the only question the staff had was: "Did you book directly with us or via a 3rd party?" As soon as said Expedia, the front desk person said, "You need to call them," and he hung up. I then called Expedia which did absolutely nothing to help and solely kept saying that they can't do anything to help me because the hotel has a no cancellation policy.

Booked a travel package of round trip airfare and rental car for a one day business trip and was quoted $256.32. I made the purchase and received my confirmation and receipt for $256.32. Days later, I noticed on my credit card statement that Expedia had charged me $263.13. Granted, it's only a $6.81 difference, and normally I wouldn't even notice, but since I was expensing the trip with my company, I needed everything to match up on my expense report.

I made flight reservations which I needed to change. The $66 travel insurance proved worthless. Expedia sent me cancellation email saying to call them when I rebooked the flight. When I did they told me that I had to make the new reservation through them on the phone. I demanded to speak to a supervisor. After almost an hour he canceled the flight, rebooked me and says that the refund (after the huge American Air change fee) will be issued. Expedia is dishonest and incompetent. Their partner in crime Travelguard is equally as dishonest.

We had 3 nights booked at a hotel and needed to cancel last minute due to airline delays. We contacted the hotel and Expedia. We fully expected to have to pay 1 night as we cancelled with less than the 24 hour deadline. However their policy is they would only charge one night. We attempted with calls and emails and they kept giving us new reasons or new requests for information. They finally said it was too long since the date and then that they couldn't find the reservation.

In July 2018 I booked a vacation package that included my flight, hotel, and shuttle for Iceland. I recently called Icelandair to upgrade my seat and was advise that my flight was canceled and there was no other way to my trip at that time. My hotel cost me $356 C and the hotel will not refund Expedia. I informed Expedia that they should be refunding my hotel as I book multiple trips with them throughout the year. Expedia recused and advised me they would not be doing anything for me. I spoke to a supervisor who told me the same thing. It’s extremely unfortunate that Expedia is not ensuring my refund and the trip they booked got canceled making it impossible for me to get to. I am extremely disappointed in their response and the way I was treated. I will never book through them again or recommend anyone book through them.

I book a flight that says All Nippon airways operated by United Airline, I called Expedia to verify which airplane is flying me to my destination. They said it’s ANA so I booked the flight. After my 24 hours window is over I called ANA to check on the seats and the person tells me that I book a flight but it’s United Airline that’s flying me, lesson learned, call ANA first to verify before booking. Don’t even ask Expedia, they are clueless!?

Expedia does not respect customers or their concerns. In the past I recommended Expedia to friends, family and other acquaintances. Never again. I learned the hard way that Expedia does not respect customers or their concerns. I booked a hotel with Expedia. When I booked it read I had to Sept 13 to cancel. Due to weather forecast predicting a major storm/hurricane travel to the hotel would not be feasible. I called the hotel and was told Expedia charged my credit card and only Expedia could refund my money. I called on Sept 9th and was told it was not refundable. Finally, I spoke to someone in charge "manager" or "supervisor". This person said they would check the booking site. He said there was an option that said cancellations needed to be made by Sept. 13th, however, I do not choose the option. I truly believe I would not be stupid enough to select a non-refundable option.

Scheduled a stay for Sep 20th at the Westgate in Vegas. Receive an email from Expedia saying all is set and my room is booked. Arrive and then find out there's an additional charge of $85. Expedia discloses this further down in the confirmation page however, these types of things should be disclosed up front before any payments are accepted. Would never have used Expedia and will never recommend their service had I known this was their practices.

The trip insurance is a scam. They advertise it by saying something like "we understand your plans may change. To insure against losing your money you should buy trip insurance." Well it turns out that the insurance doesn't cover anything other than sickness, injury or death of the insured. I was trying to evacuate for Hurricane Florence and I needed to change my destination based on the projected location of where it would hit. They didn't cover me changing my plans for a hurricane?

We had multiple problems with the on-line reservation process. First, after looking for multiple options on flights and then selecting ones we thought were for our dates, the travel dates reset to one week earlier. When we caught this travel date error after purchase, we then tried to use Expedia's 24-hr full refund cancellation policy. In the past it was very straightforward, make one request to cancel your itinerary and the entire reservation gets canceled. BUT, when Expedia books you on two different carriers to get the "lowest price", you must scroll through the 6-page email to cancel ALL of the individual flights. SO, long story short. Expedia canceled half of my itinerary when requested and unknown to me kept the second half active, charging me for the return flight that will never be used. A human agent would not have made that error. Their third tier customer service level hid behind the small print and refused to help.

I scheduled a trip on the "Spirit of Washington Cruises" for four people and for the first time ever selected Expedia for payment. Instructions by the Cruise Line were to call 2 weeks prior to departure to verify our attendance, and when I did they informed me they had cancelled our cruise as the "ship was out for maintenance". Since then I have called Expedia 2 times and finally understand that the $216.00 that was charged to my credit card is theirs. To call an attorney, to write a letter, would exceed my loss and I'm sure that's true in most cases and they count on that. What agency oversees crooks like these?

I have booked with Expedia multiple times and have never had any issue that is until now. I wish we never booked with Expedia and booked directly through the airline. We booked flights for our grandparent’s 60th anniversary and we paid the extra fee for trip insurance just in case we had to change our flights. Only thing we are trying to do is change our flights to one extra day so they can enjoy themselves as they are in their late 80’s. We have been told by Expedia that there is nothing they can do on their end and we need to deal with WestJet directly, once we call WestJet they informed me that they are unable to make any changes and that I need to deal with Expedia.

Reserved room and changed payment method. Now they charged twice for the same room, same night and was double charged. They refuse to refund the overcharge. Have hotel receipts for proof. Stay clear. Not the first time I had problems with them. Also once with airlines flight.

Wouldn't even rate Expedia 1 whole star. What an absolute nightmare trying to book a holiday. Doubled payments coming out, and NO answers from Expedia. So clueless and still trying to get my doubled charge back. It should not be this hard. WHAT THE **!!! DO NOT USE EXPEDIA.

After booking a car for a trip in Ireland through Expedia, I took out the auto insurance that they offered at what seemed to be a very good price. When I picked up the car in Ireland, they explained how complicated it would be to get reimbursement from Expedia, so I tried to cancel the policy with them. I tried through both email (something VERY difficult to find on Expedia's website, but it is there if you want a written record of their poor service) and by phone. I never got my money back and never got a proper explanation. Just a note that my claim had been rejected and a "Thank You for your business."

Horrible help!!! Runaround for hours until you give up!!! You lose they win!!! Do you really think these telemarketers from El Salvador have the power to give you (US CITIZENS) a refund or the use of your voucher??? Absolutely not. I visualized them all laughing in their office as they put you on hold and then hand the phone over to a supervisor?

I booked a flight through Expedia hoping to make a 2nd honeymoon trip for myself and my husband. After a couple weeks, we received an email stating that the times we had selected were no longer available and had to choose another. Granted, the times were not that different but having to drive 2 hours to the airport, it was kind of a big deal. I called and confirmed that we would do it, but immediately after hanging up and talking to my husband, we agreed that we could not do it with trying to juggle my son's schedule that we had worked out with friends. I call them back within 10 minutes and told them our decision. I had also taken out insurance just in case this might happen. I also suffer from anxiety and with the changes, I just could not do it.

We booked Furnace Hill Lodge in Sheffield through Expedia for the weekend that our daughter was due to start University. We booked this one month before Freshers week as we knew that Sheffield was going to be busy and we wanted somewhere near to the Uni village so that we could look around the area. We also wanted a self catering apartment so that we could relax and have breakfast together before moving our daughter into her accommodation. The email from Expedia stated that no further confirmation was needed. However, we emailed Furnace Lodge 2 days before to check booking and inquire about check in details. We had no reply so phoned a day before we were due. The Lodge could not find us on their system and said they would call back but as time was of the essence, after 2 hours we called again.

I have had numerous negative encounters with Expedia over the years. I am a gold member and I have been actively using Expedia, However every time I have an issue it’s the most complicated process dealing with Expedia's customer service. Expedia will not help you resolve anything. What is worse is that if you booked via Expedia airlines and hotels will not talk to you and you are forced with the tragedy that is Expedia customer care.

Horrible customer service. I purchased a plane ticket in January and was told I could cancel at any time with no hassle. I purchased an additional insurance for $35 and the lady on the phone from Expedia told me "that's only for if your family member dies". So, I paid $35 just in case somebody dies. Not what I was told at point of purchase. I will never use Expedia again and make sure my friends and family do not either. So now I am out $300+ and they refuse to do anything for me, even a flight credit.

I was using Expedia to book flights and hotels for my colleagues who travel frequently for business. I prepaid a hotel stay which later had to be canceled due to a client changing a scheduled out of town meeting. I called Expedia and was told the hotel would not refund the stay but I later confirmed with the hotel that they would refund and it was Expedia not being honest. I have since seen similar experiences posted on this review site from other customers who experienced the same thing. I also tried to change a flight and use a credit provided by Expedia and waited on hold over 1.5 hours to complete the transaction and then did not receive an email confirmation as promised. I called back and incurred a further hour on the phone with customer service. I will deal directly with the airlines and hotels going forward and would never use Expedia again. They are not honest about their policies and the wait times are ridiculous.

This app is not worthy of one star. It is the worst of the worst, of the worst. Also, this is the first time I’ve felt compelled to write a bad review. I’ve been traveling through Asia and not once have my hotel reservations been seamless. The first night — okay people make mistakes... our reservation wasn’t in the system. The person who had to resolve the issue for us was the hotel’s manager, not Expedia, who after seeing us making a scene past midnight, decided to contact a completely different hotel in order to place us in there since even though we had reserved the rooms and had already paid for them — they were not available. Reminds me of that one episode of Seinfeld and the rental car... only I’m not laughing but crying!

I booked two refundable rooms through Expedia. When our dates changed and I tried to increase the dates from one to two days and the hotel could not accommodate us I canceled both rooms. Expedia would only refund for one room. I was told the hotel would not refund the second room. After calling the hotel I called back Expedia, told them, in fact, it was them that refused to return payment. Their response was, "too bad." I will never use this company again as this is not the first time we have had issues with them.

For one week I have been in contact with the representatives at Expedia - listed below. For the majority of the phone calls I have been on hold. All I want to do is change my flights as we cannot take our flights that are booked any longer. Each time I have spoken with a representative I have been given different information regarding the booking. I have had to repeat myself over and over as there hasn't seemed to be any record of my previous conversations. I contacted the airline directly to change my flights but was told I would be unable to do so as Expedia made the booking and therefore had to change it for me.

I purchased tour through Expedia.com that was provided by City Wonders, paying $194. Even though we arrived 20 minutes prior the begging time, we were not able to locate meeting point of the tour that they decided to place at the Metro station of the busy city! We ran around like idiots with no luck. After missing the tour, I contacted City Wonders directly attempting to get a refund for services that I did not receive; however, their customer service was so rude and not cooperative that I decided to contact Expedia. At first, they pretended to cooperate but 3 days later I realized they were wasting my time when they finally advised there was nothing they could do.

I booked a hotel stay in Iceland thru Expedia. The cost was $2241 US, billed to my credit card. When I checked out of the hotel, I asked for a receipt and I got one from the hotel showing the total room cost of $1697. The hotel billed $1697 and Expedia paid that amount to the Sand Hotel. I paid $ 2241, a 25% higher rate than the hotel would have charged me had I booked directly. I called the hotel manager who intervened on my behalf but Expedia would not listen to him. I called Expedia and emailed them with all the paperwork and they told me that I because I agreed to the rate when I paid it, there is nothing they can do. Dealing with them was very difficult since Expedia outsources and I had a great deal of difficulty understanding the English of the people at Expedia. The manager at Expedia was rude and shouted at me and then hung up.

www.expedia.com be aware. Show prices as $** but this US$. Make a mistake in any country other than USA you will get a rude shock. No way on website to change currency. A rip off. And so easily for Expedia to fix. Expedia has the money and trying deal with Expedia through customer support message service you will believe you are dealing with robots. Could not recommend Expedia for any type of booking.

Booked trip through Expedia to Ireland from the US. Purchased extra car insurance, arrive to get rental, they say insurance is no good. Well I could use it but had to leave a $2000 cash deposit for car as they don't recognize insurance. Paid an additional $450 through car rental company, got back to US, read the EXPEDIA insurance "fine print" and it even says many rental places won't take their insurance, so DO NOT BUY THEIR INSURANCE. IT IS JUST A PROFIT CENTER WITH NO VALUE TO CONSUMER, should be investigated.

I booked a flight on July 30th for September 23rd through September 27th. I purchased the insurance policy to cover any unforeseen circumstances that may arise. Unfortunately, something came up with the family I was supposed to visit. I contacted Expedia who just rambled off the insurance policy to me and provided me with Travel Guard's phone number. I called Travel Guard and they pushed me off to AON, a third party vendor who deals with claims. I called AON who told me my options were to either cancel my flight and take a chance on having my claims report approved or follow through with my flight. So I either fly and impose on the family that I'm supposed to visit as they go through a difficult time or I lose out on the money.

I booked a hotel stay for the Aug 11 & 12 on Aug 10 at 4:30 pm. When I arrived at the hotel the next day, they showed my reservation for Aug 10 only. I paid the hotel direct for my two day stay. Contacted Expedia about the error and refund, and they said nothing could be done. They refused to refund my money. Will never use their services again. Buyer beware!

Woohoo!!! I am pleased to announce that around 30 mins after my previous review, Paypal and Expedia alerted me to my refund being processed. The £233 pounds that was outstanding has been refunded.

I spent 2h40' yesterday on the phone with Sofi. Today another 1h37' with Cindy trying to change this flight. They told me that part of the first leg had not been taken. I sent the boarding passes showing all flights were taken. Sofi asked me to wait for 24h for Iberia's authorization and somebody from Expedia would call me. Nobody called. I called and spoke with Cindy.

The car insurance Expedia sells is not recognized by any and all of the car rental companies they work with. It's a scam. Further, when you contact Expedia to cancel the insurance and ask for a refund they give you every excuse in the book why they won't make a refund.

Booked a hotel for stay near Yosemite at Yosemite Westgate Lodge. Expedia price was $199.99 with taxes etc. It was $229.99. When we went to the lodge we discovered that the price at the lodge itself was $129.99. With taxes it was like $149.99. For believing in Expedia it costed us $80 extra per day. Called Expedia to get help. It went to somewhere in Philippines. They were first of all not clear. They dont have any commitment to help. They were only explaining me how Expedia works. They never showed any intention of helping at all. The lady said she will call back and never called. I am really upset. Spoke to the lodge clerk. She did nothing either. Morning apple to the owner. Was an Patel. He had no intention of helping either. All in all Expedia is dwindling people. They are nothing but robbers. WILL NEVER USE THEM AGAIN AND SPOIL MY VACATION.

I purchased a vacation package to Exuma, Bahamas. A few days later, I thought it would be a good idea to book transportation to the hotel, a shuttle, a car rental etc. I noticed that my airport was in Nassau Bahamas and my hotel was in Exuma. I realized that there was water in between the island. Not really knowing how far the island was from one another, I decided to call Expedia. I was thinking maybe there’s a water taxi or something. After I was placed on hold like for an hour. The agent told me not to worry. That the hotel has water ferry that would only charge me $35 a 40 minute ride. That made perfect sense to me. She assured me that she had left instructions with the hotel to provide me with transportation.

Not able to change my flight date even after I called 24 hours after the purchase. They would charge me $800 to change my return flight date. I order my return flight with another company and after wanting my return flight airport tax refund it took me 5 calls to obtain some response, with a promise they will call me back but they NEVER did. DON'T ORDER YOUR FLIGHT WITH THEM. YOU WILL BE DISAPPOINTED.

Unfortunately I cannot rate them zero star, for example we hired a car and asked for (you guessed) a car, they then charged for a sat nav system that was fitted in the car which we did not request, REALLY they will be charging for wheels and windscreen next I'm guessing? The really sad thing is they do not read emails that point out their mistakes (even after 16) so it seems the reality is they do not give a damn about customers. A lot of bad companies out there but at least many have a method to make a complaint, they are also very sneaky about canceling their requests for feedback when they associate you with a complaint in order to 'fake' review which is just bad form.

My son had to have surgery hours away from home so we needed a hotel for 1 night. I chose Travelodge based on reviews and price... BIG MISTAKE! The man at the front was incredibly rude and unhelpful... But then we got to our parking area for our "room". There were people a few feet away from myself and my 2 children who are under the age of 4, just watching us and talking in a foreign language while watching us -- I tried to quickly unload my children and luggage in the pouring rain to get to safety... I immediately had a headache from the smoke smell and the walls, doors, couch, remote, bed, bathroom and floors looked DISGUSTING! I went in full panic attack mode.

After having to cancel a flight, I received a credit for two airlines. I wanted to rebook my flights through Expedia because I trusted they would take care of me. The flight was canceled to do a death in the family and they kept emailing me "claim" form for me to fill out and get a refund. I didn't want a refund, I wanted to just use my airline credit.

I called to make reservations through Expedia and realized the hotel was too far away from where I wanted to be in Cherokee. So I called Expedia right back less than an hour after I made the reservations to cancel them. I got confirmation that the rooms were cancelled. But, as I was leaving Cherokee (where I wanted to stay but thought all the hotels around there were sold out). Sunday to come home I tried to swipe my card to get gas and it was declined. Because Expedia Did not communicate with Quality Inn, they pulled out the money for the rooms that I CANCELLED and DID NOT even stay in.

I had a non-refundable reservation that had to be canceled due to our state's Governor issuing a State of Emergency for an incoming major hurricane. I called Expedia to explain to them I was legally unable to keep the reservation due to the evacuation order. They told me they called the hotel and the hotel refused to cancel the reservation without charging me the entire amount. I proceeded to call the hotel to find out why and they indicated they had no problem canceling the reservation under the circumstances. Expedia completely lied to me about the outcome of the conversation with the hotel. They would rather risk people's lives for a reservation than to allow one to be canceled under circumstances such as these. I'll never use Expedia again and will tell everyone I know how greedy and self-serving they are.

The Florentine Roof Garden IN Florence Italy REQUIRED a 48 HR notice before arriving. We did call but no one answered the phone and no answering service either. It also stated that the desk would only be open from 2 to 4 pm. Found the door to hotel apartments closed. We waited till 5 pm. Myself and another couple, also in the same situation, were left to search for alternative accommodations. I contacted Expedia immediately after and they too could not reach the hotel owner. After several weeks of emails with Expedia and numerous representatives, they stated that I, according to the hotel owner, did not follow the policy. Beware of Expedia and hotels with 48 hr notices.

I'm a regular user of Expedia service, and while I definitely have a good word for the extremely user friendly website, I cannot say the same about the customer service. If you decide on a change of flight post 24 hours then it becomes a nightmare. A call to the customer service of Expedia, even if you are a Gold Plus customer takes a minimum of 30 minutes and it could go on for 90 minutes or more. So, if it's an international call that you are making, then rest assured you are looking at a good amount of money on the call and not to forget the time you have to set aside.

I booked a flight for a client travelling from Pristina to Toronto. My client travelled 300km to the airport just to be welcomed by a great surprise. The workers at the check-in told the client that she cannot board the flight because she doesn't have a "transit visa". In any of the emails we received from Expedia, it wasn't stated anywhere that she would require a transit visa. I was on the phone for 5 hours talking to the company and they kept blaming me for having improper documentation even though the company never told us she needed a transit visa. The customer service is a complete mess and every agent I talked to gave me different false information.

My husband booked a flight for my mother-in-law through Expedia. The flight is at 4:45pm, my husband received an email at 1100 saying the flight was rescheduled to 1000. My husband called Expedia right away & the first agent that he talked to apologized & said that it was their fault & will try to reschedule. He then told my husband to hold while they fix the itinerary. Then they told him that they will pass him on to Corporate as they will decide on the matter.

I booked return flights from New Zealand, Expedia or the Airline made a mistake with one of the names, after almost four hours in phone calls they told me that I had to buy the tickets AGAIN and they'll refund me TEN weeks after. So, if Expedia makes a mistake you still need to pay again, it doesn't matter if you correctly specify all details, you still need to be charged and wait 10 weeks to see if they correctly refund your flights. Expedia is by far the worst customer experience I have ever had, do not use it, you could be charged twice and for that, is better to book through the airline.

Traveled from Kathmandu Nepal to Toronto with a stop-over in a Boston Logan Airport Hotel. (August 19-20, 2018) We booked from Nepal and the Trip Advisor Web page on our computer in Nepal advertised in Nepali rupees (NPR) but when we received our receipt we were charged in Indian Rupees. (50% mark-up). We contacted Expedia immediately but they simply kept the money. This is deceptive advertising and despite our alerting Expedia they continue to do it.

When we checked in (at approximately 12:30 am, after driving all day), we were told that some areas of the hotel and some rooms in the hotel did not have power. We were assured that our room did have power and that power to the rest of the hotel would be restored “soon”. It had recently rained, our room was located on the second floor and a large, deep puddle had accumulated in the area that was in front to the stairway. When we arrived to our room with all our luggage, we learned that our room did not have power. I spoke again with the front desk person and, after telling me that we could not change rooms to one with power, he assured me that power would be restored soon. Throughout our entire stay, power was never restored. There was no hot water. The carpet in the entryway inside our room was soaked with water.

Being the fact that I had the most horrendous time booking with this travel agency, I will NEVER book with Expedia ever again. I won’t go into detail about how troublesome my booking was through this third party but the fact that their miscommunication with the hotel you need to book with was damn near nonexistent, it was by far the most unnecessary hassle I ever had to endured. Best believe I will be informing my network circle to stay away from booking anything through Expedia from here on out. Truly Disappointed.

Purchased a flight with American Airlines through Expedia. Purchased the cancellation insurance in case my plans changed thinking that I could cancel. Evidently you have to be sick or dead to get a refund on your flight. DO NOT BUY THIS PRODUCT. MAY never use Expedia again!!!

Booked a flight through Expedia.com but made an error with a booking and left a letter out of my first name. I contacted them to correct this and they said they would call back. Despite them having my contact details (in the Middle East) they still called in the early hours of the morning. Ended up costing me USD142.00 and was kept on the phone for over 50 minutes, on hold multiple times. Please consider NOT using Expedia even if you may save a few bucks, it just isn't worth the hassle if something goes wrong.

Very disappointed with my recent experience with Expedia. I was looking forward to a family trip, but my husband is now having to deploy for the military earlier than expected. Not only are we unable to not able get any of our money back, they also will not allow us to use the money we spent in the future for a trip once he is home. So we are just out $2,000. There are exceptions for “illness” or death, but not for military service to our country? I definitely will not ever use the site again and will be telling all of my family and friends about this disaster.

I booked my car rental through Expedia. Economy Car Rental was one of the options. Worst decision ever. The rental ended up being through Jet Car Rental at 3356 Elmbank Road, Mississauga, ON Canada. They come under Economy Car Rental. They are horrible people and are committing fraud. Financial fraud! And I am very disappointed that Expedia is giving them a platform to continue cheating customers. Expedia, drop this company!!! Until then, I will not use your services.

While on a trip last month, I researched hotels in a very small town I would be passing through the next day. The hotel I wanted had "just 1 room left" for the next night. I was tempted to book it, but wasn't sure if I would be able to drive all 600 miles to it the next day, so I did not book it. I arrived at about 9 pm the next day, it was a 24 unit hotel. There were only 3 cars there! I asked for and got a room. There is no way the place only had 1 room left. Expedia is bogus, full of crap, misleading, untruthful, a big scam.

I booked via Expedia for a Dolphin Encounter at Cabo San Lucas on August 7th. Unfortunately due to poor weather conditions our Carnival Cruise Ship was unable to dock at Cabo San Lucas on August 7th as planned, instead we were sent to the port of Mazatlan. We contacted Cabo Dolphins to cancel our booking as soon as we were aware (on August 6th) and they advised us that we needed to contact Expedia to request a refund. Therefore, we emailed Expedia to explain the situation and request a refund or credit. Expedia advised us they were liaising with Cabo Dolphins about the refund. We then received a reply from Expedia advising Cabo Dolphins had denied our refund and therefore Expedia could not issue a refund or credit.

DO NOT USE EXPEDIA! We booked flights and hotel for 6. Bought their insurance. Had to cancel the trip. The hotel was refundable anyway, so no loss. The flight, however, was not refundable. Got a credit and they said that since I had the insurance they would refund the airline booting re-charge. The charge was $150.00 (US) per ticket ($900.00 for 6). When I went to re-book the tickets the prices they quoted me were... $150.00 over the price I could get ANYWHERE else including their own website!!! I couldn't do anything else since in order to use the credit I had to go through their Customer Service Department. Re-booted the hotel using Bookings.com... when I logged into their site they gave me an extra $400 off as a daily deal! that helped to offset the Expedia loss. Never, ever, will I use Expedia again.

We booked with Expedia online. When we checked dates (within minutes of booking) we realized they had confirmed the wrong date. We called them immediately. They refused to change to our requested date. We then called the hotel, who apologized and gave us information to give Expedia to change the date. We called Expedia back, gave them the information from the hotel, Expedia said, no problem and said they had changed the reservation to the correct date. All was good, until we did not get a new itinerary (3 days later) but were charged for the original date on our credit card. We then called the hotel back and asked about our new reservation. There was no reservation by Expedia for that date. Thank goodness the hotel allowed us to re-book at a discounted rate. We then had to go through our credit card company to get our money back from Expedia. Buyer beware.

I have had issues with Expedia. I booked a room and they booked a smaller room that did not have anything of what was advertised. I used to trust this site but not anymore. The customer service has become extremely poor.

I wouldn't recommend Expedia if you are traveling. I was going to Orlando, Florida with my family and my flight got cancelled and I had to travel the next day. That same day when I told them my flight cancelled, I asked them to cancel the reservation for the vehicle, they never did it at that time, and when they supposedly did it, they told me that it was Enterprise who didn't want to give me a refund for that week. They also didn't give me a refund for the day of the hotel I missed and the vehicle. They sell packages where you can't even make any changes. Very bad experience.

I booked a hotel room off of Expedia for one night stay at Canad Inns Express August 29 2019, I booked a night at the hotel for September 1st - September 2nd for my family and I. When I got the confirmation email I realized that the dates were wrong. I thought I might of made a mistake thought no worries I’d call, well since it was none refundable I can’t change the dates!

When I contacted Regente Hotel in Belem do Para for my 5-night stay, I was given a rate of U$51.00/night taxes and fees included (U$255 for 5 nights). I decided to book through Expedia believing that the advertised 40% discount on your website by booking hotel + flight together, will be a better deal. The package included a suitcase each up to 23 kgs on the round trip.

Do NOT use Expedia. Here’s why: I have been booking flights and hotels for years but the minute I have a travel issue they duck and hide. I booked a room 2 months in advance. I arrived to my destination with 2 young children (under 3 years old) in the middle of winter. We arrive to the hotel around 9pm and are told they don’t have a room for us because Expedia oversold their rooms so the hotel is now sold out. I am asked to wait in the lobby with my children and luggage. I phone Expedia, after nearly an hour on the phone, they find us an alternate hotel, not including breakfast and not to our standards. It was near midnight and we have to pack our children and luggage and drive to the suggested hotel. I was offered a credit for use on my next trip.

Online we reserved a room for August 24th 2018 at Best Western Plus Heber Valley Hotel, Heber City Utah. I was online making these reservations Just after 11:00 PM Aug 22, 2018. When we got to the Motel they had no reservations for us. But we found out the reservations were made for the same time I was online making them, this was a website malfunction. Who makes reservations with 15 minutes of the date being up and taking 5 hours to get to the destination? No one does. Because we had not known of this and did not notice on the itinerary there was no cancellation and we were charged anyway. When I complained to Expedia they said they would contact the hotel about a refund.

I made a hotel reservation through Expedia. I canceled that reservation through Expedia before a penalty one night charge would be assessed. I was charged for one night by hotel. I called Expedia and was told by customer rep that he had called the hotel and they had said computers were down and that he should call back. I was assured that he would personally take care of the issue. A week went by and the charge was still on my cc statement. I called Expedia back. The customer rep told me she called the hotel and that they told her she would have to speak to a manager. She assured me that she would personally take care of it. I told her that I had been told that same line a week ago. She said she had no record of me calling a week ago.

Made a business hotel reservation and due to a client issue canceled the reservation and rebooked at another location within a few hours of the original reservation. Called hotel and they said there would be no issue for canceling since the reservation was just made and full refund would be provided by them, but I needed to contact Expedia to obtain. Contacted Expedia and explained situation, they said they would need to get approval from the hotel and would have no problem issuing the refund if approved. Of course the hotel approved the cancellation and the full refund.

We made a reservation through Expedia for a car rental with Avis at the CDG airport in Paris. When we went to pick up the car our agent at the desk, Christophe, found our reservation and told us the charge would be approximately $2700. I said I had made a reservation through Expedia and for the rental and insurance the total was $1200. Christophe said, first off, Avis does not accept your insurance, "You can only get our insurance." Ok, and that resulted in an extra $500. After some typing on his terminal, the new charge was $2287.

Apparently, there were two different reservations on Expedia for the same night, I told the hotel that one night had to be cancelled as I only booked one night-NOT TWO! They said that Expedia can only refund because I booked through them (makes sense). Expedia refused and blamed the hotel. They are full of themselves and will rob you of your money. I will never use them again. Rather just go direct to the source. Over it!

I was told that I had to take a certain flight back home or CV be charged $5000 dollars each to change to the flight I wanted. We were in first class but REALLY. I hung up and called American Airlines direct. No charge no problem. Great flight times back. What was she going to do with that money. After I submit this, I WILL NEVER USE EXPEDIA again and plan to tell all the travelers I know. Disappointed and almost robbed.

I purchased a hotel reservation with travel insurance, and had to cancel my trip as my flight to the destination was canceled and the airline could only rebook me on a flight the next day. I called up Expedia to cancel my reservation and explained the circumstances and was told that even though I have a travel insurance plan, I can only be fully refunded in case of a natural disaster or death. WTF?

Expedia.ca's Price Match guarantee is so ridiculously limited that it should not be named a guarantee - just a marketing gimmick. You need ONE screenshot of their competitor's website to show price, details of the room you book, full price, and number of passengers, along with bunch of other information they list. But all within ONLY one screenshot. One of their biggest competitors is Priceline and they know for a fact that Priceline does not list all this information in their final screenshot of the booking. So you would need more than one picture to support your price match claim. But guess what? They won't let you submit more that one picture as a follow up to your claim for price match, because you are only allowed to send one request and one picture and you won't be given a chance to send more pictures to support your claim.

I took an airplane trip down from Bangor, ME, to Charlotte, NC. The trip was fine, and I enjoyed my time there. That changed on the flight back, however. At the Charlotte airport, my father and I discovered that the airplane tickets had been oversold. When we went to the desk, we were told that if the ticket didn't have a seat identified on it (as my ticket did on the flight down, but not on the flight back), then a seat had not been reserved, it had simply been requested.

Take my advice, do not use Expedia for your travel, use Orbitz , Skyscanner, or CheapOair. I booked a ticket through Expedia and I’m trying to change it and they are not allowing me to do that, claiming there is no available seats and when I called the airline they said there is availability on the flight I’m requested. They are trying to charge big fee to upgrade my ticket to a first class because it’s the only class they have available, lies every time I talk to someone they give you different answers, a company that is full of **.

Expedia confirmed my rental car in Edinburgh airport at a total rental charge of $182. When I arrived at the Europcar desk in Edinburgh, the agent gave me my car but the charge was 399 pounds. The difference was an extra $330 in spite of having a confirmed reservation for the car from Expedia. I attempted at the airport to have Expedia correct the charges as the agent said Expedia entered the rate incorrectly into their system. Expedia customer service was unhelpful at that time in spite of 1 hour on the phone with various customer service reps. I filed a formal complaint when I returned home and was told they would/could do nothing. I would like to file formal complaint against Expedia for having wilfully misrepresented the car rental charges as I do believe Expedia acted in a fraudulent manner in this case and should be sanctioned. In the meantime I would like to caution the public that Expedia promises rates way below what they deliver.

I sent the following experience below to Expedia because when I complained with the flight and hotel company, they said I had to resolve this issue with Expedia since I booked with them. I emailed them first and they didn't do anything and then I called and still nothing. They said I have to call the flight and hotel companies because it is on them. I am never booking with Expedia ever again. I am going to some other company who actually cares about their customers. Don't book with them ever.

I had a similar experience to those posted above. Had a hotel reservation, or so I thought, in Cleveland. It was originally for July, but we called Expedia and changed it to August. We did this in February. When we arrived at the hotel last night, they had no record of it. Called Expedia and a poor speaking individual was on the other end. The hotel was sold out as were all the others in the downtown area. Bottom line, the hotel manager told us he has had numerous complaints about Expedia. We were promised a full refund, so we will see where that goes. The hotel manager's advice, make your own reservations. It was difficult to drive home at midnight, when we thought we would be staying over. Expedia had poor service and really did not care about our situation. Stay away from them.

I booked flights in January, 3 weeks prior to departure in the end of June they sent me email that looked like all other advertising emails from them, to say that one of my flights had a time change. It was just a luck that I read this email and worked out by myself that it meant that I would miss my next flight. Long story in short - tens emails, phone calls... Each time I had to tell/write the same story again and again. When I asked to talk to the same person, the answer was that their offices are in different places in India... I had to find money and buy all new tickets at the last moment from a different provider, which of course was more expensive. They processed a refund just a couple days before the departure less $27, that I had to asked for again, they refund it later... Nightmare. I will not use them again.

Guess I had been lucky, had used Expedia many times but since there were no glitches I did not realize their track record of no customer service. Booked a Boston Sunset Cruise for two. When we got to the pier 2 hr. prior to departure, as directed, were told "Expedia sold you tickets for a tour that was already full". Expedia refused to refund.

After an airline (WestJet) cancelled one flight from our round trip vacation booking to Mexico I had a horrific experience trying to sort our flights through Expedia. During seven (7) separate phone calls that lasted over 4 hours I was not able to sort/cancel/rebook our flights without fees or penalty for a cancelation done by WestJet. I was cut off several times with promises to be called me back (I called back 5 times), I was referred to as Jennifer although that is not my name, nor the name on our booking or any referred to our booking. I am so frustrated and disappointed with what is happening. They continually said things were technicalities - which ended in me paying more for a shorter vacation but took no responsibility for them being the booking agency that I paid in full for flights and cancelation.

They require medical documentation for the insurance to kick in so if you acquire something that doctors don't want you coming into their office for, due to exposing other patients to contamination, Expedia refuses to pay. I recently needed to cancel a trip due to acquiring a norovirus. My primary care physician instructed me not to come into the office so I did not infect others. She instructed me to stay home and go to urgent care if my symptoms worsened or lasted more than 36 hours. Expedia refused to pay and never responded to my requests to appeal their decision. Payment for this insurance was a waste of money and gives false hope that your travel expenses will be reimbursed if you need to cancel due to illness.

Listen. If I could rate them no stars I would, basically one month to our honeymoon flight, it was rearranged from a lovely 7 day inclusive vacation reduced to 6 days and 1 night. After finding this out I was completely dissatisfied and couldn't believe that a company like Expedia would do such a thing to their customers. Especially considering I was paying almost $300 a night to stay there.

Booked hotel and flight together then found out that booking hotel and flight separately was cheaper. They refused to refund the difference and argued about it. Better experiences with other travel sites. Give Expedia a miss unless you speak Russian.

Expedia uses a Filipina call center who is taught psychological methods to shut down all people with a complaint. They come across as soulless vampires, but are really trained in techniques to deny all customer service requests by stonewalling and using linguistic conversation stopping techniques. I booked room reservations for five nights at Anderson Estates in LA. They did not have a room for me and sent me away with a receipt promising a full refund. No refund was processed. 22 hours on the phone with Expedia, sending them copy of receipt and VIDEO of them turning me away and processing my receipt, and yet Expedia will not process a refund. This is one of the most corrupt companies in the world. Also, their app is worthless, and they made numerous errors in my flight reservations. Their app has me currently on trips to Dallas and Boston while I really flew to LA!!!

I had made reservations and wanted to change them a month prior to the scheduled dates. When the representative did that... She messed them all up. She had me cancel them and told me to reschedule the reservations. I decided to go with a different booking agent (a lot cheaper). Then I was later notified by the hotel that I still had reservations thru Expedia. Long story short... I had called 4 times after that to cancel those reservations and they assured me that they were canceled and I would not be charged. I had called on July 29th, August 1st, August 9th, and Aug 10th. Not only did I cancel a month prior to the dates but I also chose the "no cancellation fee if canceled within 24 hrs of check in".

Booked a vacation for my family, we booked rooms and flights. The flight was going from BWI to KEY WEST. When we would go to pick our flights it took us to MIA. Why would we want to go there when our rooms were in KEY WEST! So after realizing what happen we called them. Said they would have to review it and get back to us in 48 to 72 hours! Well their answer was, "There is nothing we can do, why don't you rent a car," that was not our plan. So the next day my sister spent 7 HOURS on the phone talking to all the so called higher ups, and we still got nowhere.

My husband and I booked a room through Expedia. The website malfunctioned and ended up booking a room 2 weeks after our intended dates. I called immediately and was told I'd get a full refund. Three weeks later and no refund, plus an additional charge. We are out $200 and Expedia can't give a straight answer as to why. They take no ownership of their problems and are so petty that they can't give a straight answer as to who charged us those extra fees, and they have no control over our refund or even who we need to speak with about it all. Over 2 hours with them, speaking with agents and supervisors, and still nothing. Everyone was obviously speaking from a script and wouldn't listen to/understand why I was calling. Rude agents, rude supervisors, overall lack of care for my credit card and credit score. Will never be booking through Expedia or its affiliates ever again.

We booked 2 rooms with Expedia at a Howard Johnson in Kamloops for my wife myself and my mother. We booked 2 rooms a kitchenette for myself and a regular room for my 80 year old mother. The kitchenette was a mini bar fridge with a double washroom vanity with one sink being a kitchen sink. The cooking was to be done on a hot plate on the same vanity used for the washroom. We did not accept these rooms and stayed down the road at the travel lodge which was excellent. After contacting Expedia their policy is that since we registered and signed for the room and accepted the terms of the booking we were obligated to pay regardless if what was advertised is not what it was.

Have used Expedia many times in the past due to convenience and earned loyalty points which can be applied to hotel discounts. To apply points toward a hotel/flight package however, the points have to be applied to a voucher, which I did, for a $150 value. When searching for vacation deals however, I found that there was no way to apply the coupon on completion of my purchase. This appeared to be a technical/IT issue. After several phone calls to people apparently on several continents, the matter remains unresolved. I was even informed that by searching for the best deals - being flexible with airline choice and travel dates - my coupon became invalid. Complete BS.

By definition: “Expedia.com is a travel booking website owned by Expedia Group. The website can be used to book airline tickets, hotel reservations, car rentals, cruises and vacation packages.” - source Wikipedia. However when I booked my hotel rooms and had my card charged, then I go to check in and find out I do not have reservations I receive this response email from Expedia: “Please note that your reservation has been cancelled and we are unable to process future reservations for your account at this time. If you would like to rebook, we suggest you do so directly with the property.”

Expedia.com is the worst on the planet. I have a brother who is a homeless vet and at least once per month I book a room for him through Expedia. I booked a room and booked the travel protection which allows you to cancel your reservation. My brother arrived at the motel and they said they required a $140 deposit. Obviously being a homeless vet, he did not have the money. The Motel would not allow him to check in so I called Expedia to get a refund. I was told by Expedia that "It is not our fault that your brother did not have the deposit for the room therefore we will not be issuing a refund."

Generally, I've had positive experiences with Expedia. However, people should be wary when booking hotels overseas. I took a trip to Peru this past year and one hotel couldn't find my reservation (seems to be one of the most common problems, in my experience, with Expedia) and the other hotel was not open when I showed up at 11 pm - the door locked and everything. Of course, customer service did not care that they stranded us in a foreign country because of a hotel that we booked on their website at 11 pm and just said, "Sorry."

We purchased a return ticket from Toronto to Rome with hotel bookings in Rome. We purchased an insurance with it which clearly said it covers travel charge reimbursement. However when I called Expedia customer care, they said they cannot reimburse my airline penalty fees. The site said airline penalty fees range from $ 150 to 200 per person but customer service claimed it will be $ 300 per person. The lady on the other side kept telling me random things that are apparently in the insurance fine print.

We purchased four round trip tickets from LAX to Athens, Greece via Expedia. The tickets showed that we would fly AA from LAX to Philadelphia and then fly British Airways from Philadelphia to Athens. Our returned flights would be FinAir to Philadelphia and the AA to LAX. We arrived more than 2 hours at the AA counter to check in. The AA agent informed us that the system showed 3 reservations under our names and also one name didn't match the name on the passport. She suggested that we should call Expedia immediately for name change because AA cannot change the name if we booked via Expedia while she fixed the reservation and checked in the other three passengers.

I booked airline seats on Hawaiian Air.com and once I had finished choosing my dates and seats the website asks you if you would like to add a hotel or car to your flight reservation. I did add a hotel not knowing that once you do your airline reservations are then considered to be part of a vacation package and from that point on the reservation is owned and serviced by Expedia (even the air portion). I wanted to upgrade my airline seats (which normally you could do on Hawaiianair.com) and was shocked to find out that I could not deal directly with Hawaiian, because I added the hotel I was forced to deal with Expedia. And, instead of wanting to charge me the difference in the current published fares and a change fee, Expedia tried to gouge me charging me 3 times what I paid for the airline tickets in the first place. It was cheaper to eat the cost of my original tickets and purchase new ones. More than that the customer service is horrendous.

I would of given zero stars if I could!!! I purchased 4 round trip tickets about 2 months ago and paid extra for the cancellation plan because sometimes life happens. And it did. I called to cancel all 4 flights with 2 months advance notice. I explained I had the cancellation plan and was told she could cancel the flight but I had to submit a request to the flight insurance with no assurance I would get any money back. Why did I pay extra for flight cancellation??? It's a sham! Don't use Expedia!!! They use false advertising!!!

I reserved a room on Expedia and entered my credit card information. I had a 15% coupon to present at time of arrival at Guest House Inn & Suites. They took my coupon and said it would be 106.00 total. Expedia price was 139.00 so I was excited to have the discount. Upon checking out the next day I asked the hotel to confirm the price and get a receipt. They confirmed it but couldn’t give me a receipt because I reserved through Expedia. Later that day I noticed that Expedia took the 139.00 and not the 106.00.

Had booked a flight and "change for ANY reason" insurance but when it came time to change or cancel my booking the "ANY" reason didn't apply. Was sent to another website to find my state and then to that website for a 2 page summary of why I can't change or cancel for "ANY" reason. That is one experience. The other is that one leg of my flight got cancelled (not any of my doing) and it was impossible to book another flight without paying extra money and even more to insure the new leg of our trip. Spent 2 hours with Expedia when they finally hung up on me when I got angry and nothing was resolved! Will NEVER us Expedia again. BEWARE.

I made a reservation with Expedia for two tickets on Hahn Airways that cost $268.20. A short while later, an Expedia representative called and advised me that Expedia had no more seats on the Hahn Airways flight, but they could put me on Myanmar National Airlines instead. Subsequently, I received a receipt from Expedia which showed the charge for two tickets on Myanmar National Airlines as $134.10. Expedia charged my credit card for $268.20 anyway. I have literally been on the phone with Expedia for hours as well as emailed them copies of my credit card bill and the Myanmar National Airways receipt.

I booked one night's accommodation thru the Expedia website. The website put the wrong date, two weeks in the future, when I arrived at the hotel on the same day as the booking, they could not find the reservation, so I had to pay again at the desk as they couldn't use the incorrect booking date. Then I cancelled the Expedia booking. EXPEDIA have refused to refund the money that was taken out the same day. I have paid $320 For nothing. DO NOT trust Expedia.

I booked a hotel using Expedia.com. I booked a suite at the Hilton Fallsview for 288.00 a night. I got to your he hotel, they tell me it is 412.00 a night plus a 50.00 a night security deposit. This was not a deal and it was extra money I had to come up with that took away from me enjoying my trip. Don’t bother with this website. Go directly to the hotel website and book through there.

Expedia likes to keep people hanging on the line, with dead air, pretending to be seeking out their manager or making a phone call to their airline. In fact, that is not what they are doing. They are trying to annoy the customer to get them to hang up. After nearly 3 hours of trying to correct a problem that occurred by them, booking a flight with the incorrect passenger name. I called the airline (JetBlue) who told me Expedia has the ability to cancel a flight and rebooking it with another passengers name. Since Expedia does not have access to JetBlue's booking bank, Expedia holds the credit and ability to rebook the flight.