Expedia Reviews

I booked a room thru EXPEDIA on Sept 26, 2019 for $32.34. I found out hours later that I had to work on that day so I immediately cancelled the room. This was done within a 4 hour time frame. I received a text on my phone the next morning that a .34 cent refund was issued. WHAT where is the $32.00? I called EXPEDIA and talked with employee and a supervisor both trying to convince with some bull, saying that the balance would take 7 days. Why would that be when it took overnight to refund 34 cent. This is crazy. This is NOT about the little bit of money. It's about PRINCIPLE and STANDARDS. I work for an attorney. He is taking care of it from here and I will NEVER use EXPEDIA again.

Booked a furnished apartment in London for almost a month. The owner cancelled the booking. Expedia DID NOT HELP ME WITH REFUND of the money I paid, instead asked me to deal with the owner of the apartment directly, who wouldn’t answer my calls or WhatsApp messages.

I had booked a van from Barcelona airport to our hotel for the morning of June 6th After a very long time getting through customs, there was no one waiting for us as we had been told. When I contacted the supplier I was told they were given the date of June 7th and there was nothing I could do. Our party of 4 found available taxi, paid a large sum. When I contacted Expedia upon return from trip I was told they were going to get in touch with the supplier. It is now almost 4 months later and I am still getting the run around and no sign of a refund. The supplier has not returned their messages. To me that is an indication that they know they are in the wrong. I have used Expedia on many occasions but until this issue is resolved I will not be booking anything from them. I have many replies from them stating "we are working on this issue, if we can help in any other way, please contact us." Beware of this company!!!!

Called Expedia to book a round trip non-stop, direct flight for sight impaired and wheelchair bound passenger. Was told which flights were non-stop direct flights. Booked the tickets on the call and was told we would receive the itinerary via email. Two hours later the flight itinerary showed up with a stop and plain change on both the outbound flight and return flights. Expedia.com advised the tickets were not refundable and could not be changed. The only thing they said we could do was to cancel the reservations and we would not get a refund. After escalating the request to upper management at Expedia.com the answer has been the same. Cancel and no refund. We were also told they would resell the cancelled seating so they will get twice the money for the same seats on the flights. DO NOT TRUST OR USE EXPEDIA.COM. They RIP people off and lie to do it.

End of August beginning of September Expedia again has had some server problems. After customers paid via instant bank transfer the booking failed. Since then they never refunded anything to their customers. Instead they say they should wait one week to sort it out, then two weeks, then again 4 weeks. Someone reported he is waiting now for 6 month! After losing his money to Expedia. Some customers are told by Expedia agents they should send them their bank statements to prove they haven't not received any refund yet. This is because the Expedia IT in Lissabon Portugal is unable to track the transaction because of their server failure. I called the Expedia service yesterday and was told the same. And then I asked about how their accounting and paying revenue would work then. The agent told me, that they aren't taxed in Europe ... in USA instead, and the US American authority wouldn't care so much about it.

I was shocked by the way I was treated by 'customer service'. I had to ring up to find my flight was cancelled and the guy at the end of the phone's attitude was 'so what do you want'. I booked a package through Expedia, they should have told me my flight was cancelled and tell me what they were going to do about it. The guy kept talking at me and came across as aggressive. I was so upset that I cancelled the hotel with them too. I booked the same flight, which was supposedly cancelled and a hotel for a better deal. I contacted Expedia to complain. They were not interested and kept passing me from one person to another. I do not recommend.

I canceled one flight and had a $504 credit. When I called Expedia to book new flight with that credit, there was lots of confusion on the call and NO MENTION of 1) that I would lose the ($147) difference between credit and new flight or 2) that new flight did not have 24 hour cancellation window. Due to confusion I asked for email confirmation of transaction/new flight but never received that (the itinerary does not show up on Expedia website).

On September 11th my fiancé booked a room at the Pier House 60 on Clearwater Beach for September 18-21. We are very familiar with Clearwater beach, and knew exactly what hotel we booked. After being dropped off at our hotel, we proceeded to check in, at this time the front desk attendant told us we did not have reservations and when we showed him the e-mail he directed us further down the street to the address that was on the e-mail. EXPEDIA booked us at the Pelican Point Hotel, under the title of Pier house 60. Ok no big deal we think, we’ll just call EXPEDIA and make them aware of the error, they can change the booking and we can be on our way to vacation time. Not so easy.

Don’t waste your time by booking with them. If you have any issues with your booking, they won’t help you. Use a travel agent instead. If there are any issues, the travel agent will do whatever it takes to resolve it, even throwing in a freebie item as good customer service. You won’t get that kind of service with Expedia. They work for the hotels and airlines, not you. Very poor customer service!

We booked a 7 days package from Melbourne to Las Vegas, including 7 nights at the Venetian. Late on the night before our early flight we received an email advising to urgently contact Expedia. Luckily we checked our emails before going to bed as the airline had apparently cancelled the flight and rebooked us 2 days later. We spent literally several hours on the phone with Expedia staff due to a combination of apparently not caring about our situation coupled with language barriers. Eventually they just transferred us to the airline direct and we negotiated new flights 1 day later. We rang Expedia back and they agreed we would get a credit on their package of 1 night accommodation since we were now flying in 1 day late.

I was quoted a total of $105.85 for a car rental with Expedia and was charged $159.08. It was originally booked with Enterprise, but when I showed up Enterprise didn't have car and switched me to Avis, but was told that it would be the same price.

Expedia for TD Sold me a reservation June 19, 2019 in Mecca, Saudi Arabia (Jabal Omalt Hyatt Regency) which was a non-refundable reservation. Saudi Arabia changed their foreign policy in which individuals can not book hotel reservations independently and can only do so through a travel agent who is licensed by ministry of travel (Saudi Arabia). Essentially to obtain a visa into the country you must book your hotel through a licensed visa Travel agent. This reservation that was sold to me is non-usable.

I booked my ticket from Paris to Slovenia on 20/9/2019 via Expedia. 2 days before the flight, Adria Airways sent me an email informing me that my return flight to Paris was cancelled (without any reason). I tried to contact them by all means of communication but no answer. I contacted Expedia customer service, promise to have a solution and sent me an email informing me that we will deal your case in 72 hours, while my flight will have to happen in 24 hours.

My experience with this company, Expedia and BJ’s Travel is the worst that I have ever experienced. We checked into our rental on 9/18 and found that it was warmer inside than it was outside (it was 87 degrees outside). No problem I thought, I’ll just open some windows and turn the ceiling fan and tower fan on. When we opened the windows, we found no screens or barriers between us and the 16 stories down. Being that we have a 21 month old child with us, I was forced to close the window or risk her safety give the lack of window protection.

Every time you book a trip they try hard to sell you insurance. Bought insurance. Had to cancel trip due to emergency. Neither Expedia nor the ins co are anywhere to be found or issuing refunds. SCAMS.

Received an email two days ago informing me that the flight I booked had cancelled. Called to reschedule a new flight for our trip to Mexico. They were only able to get us a flight arriving to our destination 2 days later and leaving 1 day earlier. Asked them to handle the hotel as well as it was booked with them too. They told us that our hotel was non-refundable through the hotel. I said fine get it from some where else. You can not steal money from people by offering them a service and then backing out. That is called a Patsy Scheme and it is VERY illegal. They are held responsible for any missing monies.

The worst customer I’ve ever experienced! Do not book anything through Expedia! They are happy to take your money but will not resolve any issues or take responsibility when someone happens. They totally ruin your vacation and won’t even apologize for it.

I am a Canadian travelling to the U.S.A so I booked a flight as well as a car rental. Expedia uses ‘Right Cars’ as one of choices for car rentals and as this company quoted in Canadian dollars and the price was good, I booked it. When I arrived to the pick up location and provided a letter of insurance with the OPCF27 endorsement, which allows you not to have to purchase car insurance because your car is parked back home so your insurance is transferred to your rental car, I was told this company (being from the UK) does NOT accept Canadian providers. I would have to purchase insurance through them. I have never had this issue with any other car rental company.

My return flight was canceled by the airline and had to be rebooked. Expedia canceled the flight and said I would get a refund. When it hadn't arrived in a few days I called back and was told it could take 7 days. Still didn't come in that week so I called back and was told up to eight weeks. I asked to speak to a supervisor and she told me she would personally talk to the Airline and expedite the refund the next day. I didn't hear anything the next day so I called again and the new agent said nobody had talked to the airline and there was nothing they could do. I had to wait out the 8 weeks. No 2 people ever said the same thing. No one really seemed to know what was going on and I spent over 6 hours on the phone between all these calls. Will never deal with Expedia again.

My error. The second time was a total price for three people. The first was per person. Very confusing.

So, I purchase 8 tickets for my family to visit Cancun, excellent price for round trip, non-stop one way. About 2 months before I am notified that the flight is cancelled and they provided 3 outlandish options, all of which involved a minimum of three transfers and 18+ of layovers. I tell them this is not an option, of course, because we are traveling with 4 kids and we booked the flight through Expedia (TravelJet). They cancel the flights and advise me to contact TravelJet to get my refund. Over 50 emails later and 15 hours on hold with TravelJet, they tell me that Expedia is responsible. Through this whole process I have ccd Expedia, and of course they have not responded. Ultimately, I bought through Expedia, they tell me they can't reimburse me, contact TravelJet, whom 6 weeks later says they can't reimburse me and it's always been the responsibility of Expedia.

I use to book all my trips through Expedia (will never do that again). My last booking was to DR for July trip to 5 star hotel. Due to all the deaths happening in DR I called Expedia. Representative assured me that he can definitely get me a full refund on the hotel but on airline only credit. I explained to the representative DO NOT cancel my trip if I cannot get full refund for hotel. He places me on hold, called (as he said) hotel and they confirmed full refund will be issued, just need an email request. Expedia representative cancelled flights hotel and said card will be refunded in 14 days.

I booked a hotel room at Plaza Goya Rooms in Barcelona Spain on Aug 21st. I booked with the expectation that I could change or cancel this reservation within a certain time period. My reservation was more than 2 weeks away, on Sept 8th. The next day, Aug 22nd, I attempted to change this reservation. Expedia's website kept looping and advised that I may have to cancel and re-book if the system did not process the change request. So, I pressed cancel and was then advised by the website that although Expedia would not charge a cancellation fee, Plaza Goya Rooms would charge 30% of the initial booking cost, which amounted to almost $400 CAD.

No one took responsibility to satisfy my over charged $210.00.

I booked hotel in Rome, Italy for 3 days for October, 2019 in July, 2019. Even after choosing for "Pay at the hotel" option, the hotel deducted the full amount of the booking (i.e. 150 euros) from my credit card which I haven't got back after cancelling it on 21st July, 2019. It's been more than 1.5 months now, and I don't see Expedia is fastening this process at all. As per Expedia's policy which I have heard multiple times from one your representatives, I should have gotten my money back in 14 days. I have spent enormous hours in calling Expedia, requesting and checking on the refund status and in the last call that I had with their executive, I could sense "attitude". What on earth is that attitude for? So that you can eat our hard-earned money? What's the point of having a customer care when Expedia & its partner restaurants are only money-hungry?

Expedia is the worst travel company I have ever had to deal with. It is impossible to contact someone except over Twitter. Then you get a different person every time. No matter how many times you say that you want to speak to a supervisor, you get ignored. There is no recourse for them screwing you over. I will never use Expedia again.

What can I say? We traveled to NYC. Booked flights and hotels through Expedia. I WILL NEVER USE THIS COMPANY EVER AGAIN. They do not keep their word when flights are canceled. When hotel rooms are wasted because of canceled flights. Buying tickets for shows was severely painful. And when you contact them the person you deal with will not identify themselves. Each agent I spoke to did not pass along your concerns so each time you call you have to start all over again and explain yourself yet again. This is after assurances are made that they would make it right. 10 days later I am no further ahead. Untrustworthy, not accountable and dismissive. Please do your homework and don’t use this company unless you like being ripped off and treated like trash.

Overall Expedia has done good to me for years now, but when you run into an issue that I had experienced it suck so badly and there's no one to talk to! So here's what happened, My best friend owed me some money and allowed me to use his Credit card for $700, so I made a purchase on Expedia for a flight to London and was successfully booked. My friend got an immediate phone call from CC company to verify if he made the charge for a trip to London he answered "No I have not authorized anyone to book with my card." A minute later my friend calls me and asked me if I tried his card for a London trip I said yes, so he said "Oh my. Totally forgot that it could've been you." Anyways he allowed me to use it again and if he's called by cc company he will let it through.

Absolutely ruined our honeymoon. My wife and I got married April 11, 2019. Months later we are just getting over our ruined honeymoon all booked through Expedia. Absolutely not all ALL a four-star all inclusive resort. Not one bit. Fake photos that was absolutely not even a one star my wife and simply feared for our lives. In the recent months with the recent news stories in the Dominican Republic my wife and I have absolutely been traumatized and have just now months after our honeymoon been able to talk about it. One day after Our wedding we had a few destinations in mind. Booked it all through Expedia and left the next day, checked in the hotel 10 PM. Checked out the very next day at 8 PM. Absolutely horrific, terrifying experience at the most disgusting hotel we have ever seen in our lives. Not one employee was friendly at all even for honeymooners. NOTHING ALL INCLUSIVE. Food/Drinks.

I so wish this was a positive review. As I write this I am being advised by text that my "flight" has been changed and here is your alternative. This also happened before I was to leave 3 weeks ago to Manila. I quickly called customer service to let them know even their alternative flights showed me arriving a day sooner! (Impossible). I was told to "hold on" while a representative phoned Air China. He explained that if I broke the call they would not refund me. I had not even requested a refund. I wanted the flight confirmed or, at least an accurate schedule of their "best choices".

Expedia sells you a Travel Guard insurance. For around $40. It says in case of cancellation or changes. So you End up buying it specially if you are not sure in your return date yet. Turns out that it is the biggest SCAM ever. I bought my mother a ticket so she can be in my wedding. I paid for the insurance. There was changes on my wedding date. So we moved the ticket one month after. My policy ** didn’t cover this. Now the reasons for them to give you a refund are very unlikely to even happen. They are stealing. Do not buy the insurance. This needs to be in the news. Expedia charge me $300 for moving my ticket one more week. (same price as the original ticket) and the scam insurance didn’t refund me because my reasons were not on their claims. I will complain to the consumer department.

The booking process and payment process at Expedia were disappointing. First, I booked a flight ticket today and it DID NOT show the price is in USD until I received the confirmed booking email (I am in Australia), it turned out I pay much higher than the original airline website. I called Expedia and the staff said I need to contact the airline directly, while the airline said I have to contact the third party which I bought the ticket (Expedia) directly. Is it shirking responsibility???

I could not be more disappointed in Expedia and their booking process, as well as their customer service department and their refund department. I have been a customer of Expedia for at least 10 years now. I have had a fair share of minor booking issues with them, however it never hit me in the pocket, and I overlooked Expedia's shortcomings, due to their convenience and reputation. NEVER AGAIN. I will never, ever use Expedia EVER AGAIN. Not only did the website completely screw up on a hotel reservation of mine, but after hours of utterly frustrating time spent on the phone with their very incompetent (oversees) staff, my issue and more importantly my REFUND was never resolved. Even after I was assured that I would receive a refund, it never came and was eventually denied.

I paid 411 USD for a reservation at a hotel in Turkey, for two nights. I booked it for 12-14 September, and when I received the confirmation, it said 12-14 October, and that it was nonrefundable. I contacted the hotel and they told me that I would have to call back the following day. I called Expedia and I was told that they would email me a resolution the following day.

Due to certain circumstances I had to cancel my trip to Adelaide. The hotel ad on Expedia which claimed to be “free cancellations” according to both the original ad and the room itself, was actually a non refundable booking, according to what I was told on the phone (a real person doesn’t even come to the phone btw, it’s just one of those automated message banks things). When I messaged the hotel to get to the bottom of it they claimed it was a non cancellation, which is now misleading because Expedia has told me two different things from what the hotel has. I also had to pay a $598.50 cancellation fee!!!

I purchase tickets to go to wedding to CA and has to purchase extra ticket to my daughter. Called customer service with Expedia and gave them our itinerary number for flight back. Got to airport, but they book her flight for prior day. When I called customer service, they said that I made reservation online, not by customer service. Can't fight with them. Has to pay for ticket $550 more. This is ripoff.

I had booked flight tickets through Expedia and unfortunately I had to cancel it and make immediate reservation with other airline due to medical emergency. When we spoke with the airline they mentioned they would have refunded it if we would have booked through their website directly. But Expedia mentioned that they cannot refund as per policy..

I have been using Expedia for over 15 years for hotel bookings and have never faced any issues. For the first time I booked a car rental through them in London with Europcar. Expedia prompted me to buy a collision waiver insurance which I did. When I picked up the car the agent told me that Expedia's insurance was not valid on their cars and I needed to either buy their insurance or give a guarantee for 18000 pounds!!! I called the customer service number provided by the Expedia's insurer but there was no answer. Eventually ended up paying 300 pounds extra for insurance on a 100 pound rental. Wrote to Expedia for a refund of my other insurance but never heard back. The agent said this was a regular scam on Expedia and many customers fall for it.

Brutal experience that was not Expedia’s fault as American Airlines just decided to cancel a flight. One flight a day from this airport and they didn’t sell enough seats. I drove to another city and booked a last minute flight to get home as it was urgent. I called Expedia and they said I’m entitled to a refund. No compensation. And if lucky I will get it In 4-6 weeks which is unacceptable. I waited 7 weeks and called Expedia. Waited 45min and was told all good. Waited another week and no refund so I called Expedia and demanded a supervisor. She process the receipt and said I will have it in 4-6 weeks...ridiculously poor customer service. Don’t book flights through Expedia. There isn’t any ability to get your money back as they just broker the deal and say they didn’t charge you so they have no liability.

I have been booking through Expedia for a number of years and this has been my worst experience ever booking a hotel online. The prices listed were completely misleading. The language used to describe pricing and the location of the hotels is so unclear as feel fraudulent. Also, in what interpretation of the word vicinity does that include a tiny town 43 miles away from our intended destination? This booking used the rest of my Expedia points which is good because now I feel completely free to never use Expedia again.

Very dishonest, disrespectful, unprofessional customer service. I had to make an airline reservation for a traveling that I could not make sure it will happen, at the time of booking. So I decided to buy a refundable ticket to be able to cancel it if my travel plan was canceled. I was not sure about refund policy of refundable tickets, purchased through Expedia, so I called them to seek this information before booking or know where can I found those information.

1) They have trouble locating bookings based on the traveller's name or locator's codes. 2) Their customer support asked me if "kilo" means k like in "something I could not distinguish" or queen. 3) They take their time (or maybe that was a game) to bring me past the deadline, then told me that I called too late to be issued a credit or re-booked. Therefore no credit or refund. 4) They make no distinction between refund, credit or re-book. Which makes me think they had no intention to sort out my issue. 5) They point to the airline (and the airline points to Expedia). 4) You are there just to be milked. They will take any opportunity, even create the situation to rip you off. 6) Be careful - you are on your own. All the time you spend on the phone (count it in hours) is wasted. They will not refund you.

I booked a hotel through Expedia but the hotel is very shady and probably deserves to be closed because the people in the front office wanted to keep my credit card with them for the night. What kind of logic is that? All they could ask is deposit. I called Expedia while I was still in the hotel but they did not refund me back.

Rented a car through expedia. Expedia did not give the rental company my phone number or email address. After taking an uber 45 minutes away to pick up the car, was informed company had 0 cars and could not help me. Company told me I would definitely get a refund. 3 days later, after seeing charge was still on my account, contacted expedia and explained the problem, about how their service cost me 4 hours of my life and $100 in uber to pick up a car that didn't exist. Expedia told me they could refund my money in up to 8 weeks. Will not be using again.

They are good until something goes wrong. We were misinformed by their customer service and were basically cheated out of 100 dollars. They do not take any responsibility and refer us to the car rental company. This is after I asked the Expedia representative 3 times over the phone if our rate is going to change by only 15 dollars and the answer was yes.

I needed to contact Expedia's customer service today and was very impressed! I used the chat feature, but when my problem was too complex for the automated system to assist with they connected me with an agent immediately. Johna was her name and she was both very friendly and extremely helpful. A perfect customer service experience - well done!

I booked a ticket on Sun Country through Expedia only because the flight directly through the airline wasn't available. I ended up in a medical emergency and had to cancel the ticket and buy on another airline to go to a different destination (where I have medical insurance) to have surgery. Not only will they NOT refund my money due to a medical emergency but they say they transferred the credit directly to the airline. I've been dealing with this for 6 months! Expedia says to call Sun Country. Sun Country has no record of anything. WARNING. EXPEDIA is an AWFUL company. Don't do business with them.

Worst customer service. I recently had a trip planned to Las Vegas for myself and my boyfriend. The outgoing airline, Spirit, delayed the flight 5 times and then cancelled. I was stranded at the airport and calling Expedia for assistance. They did not provide any. After hours on the phone and demanding some kind of assistance, I was refunded the money for the cancelled flight and told that maybe I would get it for the unused hotel and return flight. Long story short, after 3 calls, the last one being 4+ hours long, I only got refunded for the flight which I already got and the hotel.

I have dealt with Expedia in the past and it tends to be problematic. Today's experience was the worst customer service I have ever experienced. I waited on line for a full hour and a half while the message was "We are confirming your booking." In the meantime the full amount was put on my credit card. When I received a itinerary confirmation number, it was for the wrong date. I called Expedia and explained that the date was wrong. After a half hour wait, I was informed I needed to call the Canadian division of Expedia. I called the Canadian number, only to be told I waited too long to try to cancel the reservation. I explained I only wanted to change the date, not cancel the reservation. In summation, I would say, it is far better to deal directly with the hotel of choice and do not waste your time with Expedia. Terrible customer service, and no real savings. It actually cost me $140.00 more for one night to deal with Expedia.

Booked a three accommodations and flights for a recent with Expedia. There were MULTIPLE issues (still unresolved from July last year). The people in their call centres give inaccurate and incorrect information that end up being very COSTLY to the customer. The most recent - a simple domestic flight. That after three phone calls to the call centre before the flight, to confirm checked in luggage allowance, I was told "it doesn't matter how heavy your luggage is, as long as you only have one luggage per person". INCORRECT. The luggage allowance was 15kg and this resulted in HEFTY fees at the airport desk - as you could imagine.

Now I have never heard of “Route”, so I was skeptical but trusting Expedia I booked it. An hour trip later I learned that I don’t qualify because I’m a local resident. Insult to injury they refuse to refund my money! Never again am I using Expedia for anything!

We signed a contract and listed our property. They listed property as sold out for 2 weeks including Labor Day weekend for the North Conway area (a popular tourist area), when in fact we had over 40 rooms available. We called several times to get resolution, getting different service ticket numbers each time, asking for a manager but not being forwarded to one. Finally, we got an email response from the lodge team, stating the reason was that our property was 1608 miles from North Conway, when in fact it was 16 miles away. On that busy weekend, we received two reservations from Expedia, several more from Booking.com.

They booked my reservation for 6 days later than I specified. Then they would not admit the error and not refund my purchase price. I spent over an hour on the phone with them and got nothing but the run around. What a chicken ** outfit.

The mobile Expedia app is a piece of crap. Period. I was "encouraged" to download the app to stay up to date on my trip. However, multiple attempts to find the trip using phone numbers, my email address, itinerary number etc. resulted in the same "we can't find your trip" crap. I made this reservation to Europe three weeks ago. You'd think the database would be up to date.

I booked my flight with Expedia. Changed the booking 2 days later. Paid the fees, etc. Received the confirmations. Took my flight to Manila. All was fine. Two weeks later, on the way to the airport in Manila. I was unable to do the online check-in. No problem. I waited 1 hour in line. No problem. At the counter I learned that Expedia had failed to book me with EVA Air.

I reserved a hotel room in Spain for two nights. I paid upfront with higher price with option to cancel knowing that I may have to change my stay. I later canceled the room with that hotel and reserved the same room for one day later and for three nights. There is no "change reservation Option" in Expedia. The only way to change is to cancel and rebook. At the time of the cancellation, I was not prompted that I am not going to be refunded. I do not really understand the purpose of the cancel option, nor I understand why the charged me extra for the option to cancel. Later, when I talked to their representative, they told me in the confirmation email, there is fine print that I had only 24 hours to cancel! Sure, enough, Expedia double charged me for the same hotel. The hotel was partially empty when I was there.

Booked Guest House through this Company. GH took two payments from my bank account for my stay, instead of one. I only noticed this a few weeks later on going through my bank account. I phoned and spoke to the owner explaining to him about the double payment for my stay. Without hesitation, he said contact Expedia - he was clearly uninterested. He did not even pretend to look back to confirm/deny my claim.

Very unreliable and misleading website to purchase product from. I would not recommend this website as you might pay way more than you think when you make a reservation. I live in Canada and purchased a within Canada flight ticket from this website. Unfortunately when checked my Visa I was charged in US dollars. I called the customer service, not helpful at all and I was told that I have purchased the ticket from their US site. I checked the Canadian site, the same ticket, same date, same time and the same flight was 2 Canadian dollars more. At the time of purchase the ticket price was in dollar, not mentioning in CA or US. I end up paying about $250 more. Not happy.

When we booked our trips, their pages literally showed that 1st checked bag is free. When I called to confirm that, plus showing the screenshots showing free checked bags, they said because the flights I showed has different fares that why they have free checked bags and ours do not. Even the exact same flights with cheaper fare would include free checked bag, why wouldn't ours?

NEVER EVER book anything through Expedia. Lesson learned. Apparently & according to corporate office (after speaking to mgrs. with false promises "We're going to do whatever it takes to fix this issue"), Expedia doesn't have any guarantees on how the system "captures people's names or last names", then what's the point of your service? Lost my plane ticket with the excuse money was refunded (it was on white period). Now what? "Good luck with your new finding & book through airline directly" as there is not guarantee, they said. Weeks of search, specific times & dates, and time wasted (not paid). Mind I'd have gone to the airport as is and would have needed to deal with it all on departure day, MIND going to my wedding! Worst customer service EVER. Reporting to Consumer Affairs directly.

I booked a flight through Expedia with British Airways. The flight was cancelled and I was left stranded without a flight to the UK from the Caribbean. Expedia blames BA and vice versa. I am left stranded and forced to pay 4 times the original cost to travel and no refund from any of the parties that took my money.

Booked hotel and flight with Expedia. I called the hotel after couple weeks to get a shuttle from the airport to the hotel. The hotel informed me that no reservation under my name or the confirmation number I got from Expedia. I contacted Expedia like 6 times by email and phone calls which last for two hours and they couldn't do anything. They refunded me my money less the cancellation fee for the flights and they told me the money will take 8 weeks to be deposited in my bank account. Which is not fair. They ruined my vacation and they hold my money. Now I need to wait 8 weeks to book a vacation.

I purchased "cancellation protection" along with my ticket. When I went to cancel my flight Expedia informed me that for this particular itinerary, cancellation protection will not work. I asked them why they would offer cancellation protection if they could not honor it. They directed me to a third-party company that MAY refund the flight.

I have always used Expedia for our trips but no more. The last 2 reservations I booked I selected to pay the extra fee for "hotel booking protection. After needing to cancel a trip I now know that those fees cover nothing. The fine print says it does not cover your cancellations, it is a fee for Expedia to see if they can talk to the hotel to try and get the cost of the room refunded, and big surprise, they can't. The supervisor said to read the fine print. I kept asking what "hotel booking protection" covered then, if not cancellations and changes, he kept reiterating that I needed to read the fine print, it didn't cover cancellations.

We booked a room in Vancouver for June 25, but never received information on how to gain admittance. During our layover in Denver I called Expedia to let them know that we still needed that info, but was told that the reservation was with HomeAway, one of their partners, and was transferred. HomeAway then transferred me to CanadaStays. I ended up having to call 3 times during that trip and the last time was as we were approaching Canadian Customs where I had to get out of line in order to plug my phone in because the battery was low. After 2 1/2 hours on the phone, I was told that they couldn't get the info to get me into the room we had booked and that we should book a hotel room and we would be reimbursed for it. It has been 2 months, over 9 hours of calls, MANY emails and no refund. Expedia is absolutely NO HELP.

Booked a room with Expedia at the Windsor Hotel Melbourne. Had to cancel the booking 3 days prior well within the time limit. Was assured by the staff member that the booking would be cancelled which never happened and the hotel debited our credit card. Contacted Expedia at least 10 times with proof and time of cancellation and they finally acknowledged they had the recording of the conversation but they were not in the position to reimburse us. We then contacted the hotel with copies of emails and the hotel has now agreed to reimburse us and take the matter up with Expedia. We are at a loss how firms like this exist. Les and Robyn **

As we always use Expedia on our bookings, we thought we’d also book a car in Israel with them. During the Avis car booking they strongly suggested a “Full Collision Damage Insurance policy”. Though expensive we added that. When we checked into the Avis counter at the airport in Tel Aviv we were told not only that the insurance purchased was not sufficient to cover against 100% of collision value, but also that it did not cover any liability. Furthermore, they would not rent us the car without liability insurance and they only offered one insurance package which had collision plus liability. This package cost a lot more than the one online. In fact, more than the rental of the car! They suggested we cancel the Expedia policy since it had not started yet and had not been used.

I have always done my overseas car rentals with Expedia, but no more. I had a reservation for a Kia Sportage or similar size car for a recent trip. We decided that based on the 4 people traveling and the luggage going, we needed a Kia Sorento size vehicle. I canceled the first reservation when I found a Kia Sorento size vehicle that was a jump in price through Expedia with Ace Rentals on Grand Cayman. Once there, they tried to deliver me a Kia Sportage size vehicle. I complained and showed them my reservation that said Kia Sportage or similar. This went up to Ace & Expedia on the day and Expedia, after keeping me on the line for 30 minutes ON AN INTERNATIONAL CELL CALL told me that if they investigated after the rental, I would get the difference refunded to me.

I needed to change my Delta flights. I had paid for the protection plan. They gladly agreed to change my flights but required me to pay MORE than my original ticket fees! Good-bye Delta and good-bye Expedia!

TRAVEL TO FORT JACKSON SC. ROUND ONE. I booked with Marriott using Expedia in mid May, for my son's graduation from boot camp on July 18th. June 19th I called Expedia to request to have my 2 night stay changed from the 18th and 19th, to the 17th and 18th. The rep from Expedia had to call Marriott. After a long hold, he finally came back and said he could do it for a fee of $162.00 (which is the cost of an extra night). I responded "Absolutely Not", "Do not change my reservation". He also sent me an email requesting to change my reservation for $162.00, which I replied - "Absolutely Not".

I recently booked a hotel - Super 8 Clearfield, PA, through Expedia. I did not realize they booked my credit card immediately. I needed to change the reservation from a Wednesday to a Tuesday. I contacted hotel through Expedia and got no response. I contacted Expedia who said it was not transferable and could not change or cancel. Then they said 'can change' for $40 more. I declined. They said it was the hotel and not them. I later got a message from hotel saying it's Expedia that has the ability to cancel and change and it's not them. So each blaming each other. Expedia was horrible to deal with. On hold about an hour with their useless customer service. I even spoke with a supervisor who said she would speak to Manager at Super 8 Clearfield and would get an email back that day. No response. I will never book through Expedia again.

While on vacation in the Spanish Wells, my wife fell and broke two bones in wrist. On numerous occasion I tried to reach out to EXPEDIA by both phone and email, they never answered my calls using both international and U.S. contact numbers. I also sent out emails requesting to change my flights so we could get medical assistance. On the emails I did copy Silver Airways, whom did respond stating that I had to use the travel agency to make changes. Unfortunately I had to purchase two additional tickets to leave the island early which cost just under $800. One would think that I would at least get a response from EXPEDIA. I guess they got what they wanted, my money. This day going forward I will never use Expedia again.

Most of the time when I deal with their customer service people, they are downright nasty and rude. They cancelled my reservation without permission. I then lost the good pricing. They then refused to issue me a refund like they promised. Do not use them. I'm going to go through resort directly. I rather pay a little more than be treated horribly. They were just rude and nasty in the way they talked to me!

Update: they have finally resolved this issue after completing an investigation. I just wish it didn’t have taken so much to resolve it . Most people I talked from customer service were nice, one manager (the one who blamed me for canceling just my mother in law’s ticket) was rude but the other 5 people I spoke with were very polite . Now I’m just waiting for my returned money to be credit in my account.

I went on Expedia to book a trip as I made my selections and was complete. I was unable to send it through because it kept going back to the original page. I never got a confirmation so I'm figuring it wasn't going through. So after trying over and over again it finally said something new....something wrong with payment or whatever. So I thought omg maybe it's been taking the payment all along and was flagged by my bank for fraud. I check and sure enough it was taking the money out but not confirming the rsvp so it took out an extra 600.00.

Lesson #1: Never book with Expedia. They are happy to take your money but will not refund it. They (Expedia) will blame any little policy detail they can to refuse you. And since you booked with them, the airlines will refuse to help you.

I missed a flight out of Boston to Washington DC (American Airlines American Airlines AA 2139) because I was 5 minutes late. I was issued a stand by ticket. After learning that because cancellations of electrical storms the day before, a lot of people that missed those cancelled flights were ahead of me. I did not want to wait for 7 hours at the airport, so called Expedia, hoping that I could arrange for a flight the next day on Friday. The agent put me on hold. He would come back to me every half hour, stating that he was trying to get hold of an American Airlines agent, but was having trouble. This went on for an hour and forty minutes. After I arrived home with him still on hold, he finally connected to me, stating that AA had put me on stand by, I was still on stand by, and I needed to get to the airport. I had to rush to the airport, and wait for the 9pm flight and was able to board and reach my destination. Not a fun day.

Expedia.com: a 'bad' Review. There were several issues with the Hotel we reserved and we only stayed the first night, as the result. We reserved the room well in advance of arrival and we arrive a bit before the 3 pm check-in time and were told the room was not ready and we'd have a 15 minute wait, which turned into over 45 minutes, as other guests walked in and got rooms immediately, as we continued to wait.

I reserved a car rental via Expedia webpage. My 81 year old mother and I took three hours and several buses to get to Expedia rental center near Quito Ecuador. When we got there they said they did not have the automatic car I had reserved. Expedia agent asked that we return the next day and pay double the price for the rental, but they would not guarantee they would have the automatic car. Expedia agents did very little to resolve the problem. My mother was heartbroken and so was I. Expedia failed! I don't recommend their service. ONE STAR RATING MEANS POOR SERVICE!!!

My family been on the phone over an hour with Expedia, to cancel travel plans due to medical catastrophe in our family. Expedia pre-charges for every phase of your travel. When you need to make changes, it’s like you’re just speaking to a robot; most of the representatives were not verbally understandable. After 45 minutes we demanded a supervisor, at 80 minutes, only our flight has been cancelled. If I were to booked these phases separately, I would have been rebooked with minor ticket charges and no charges rental car. This review comes weeks after Expedia overbooked me and many other travels at hotels throughout the Detroit, MI area due to thunderstorms. In this instance they corrected the situation and gave me some points to my account, however, the Wynn hotel in Canton MI may have been the dirtiest hotel I’ve stayed in 35 yrs. By the way, I’m still on hold with the supervisor.

I booked flights, car hire and a hotel to the US for myself and my family in early May. In early June I was informed by Expedia that the airlines had changed the flights and we were asked to choose alternative flights out of London to the US. We indicated our choice, but Expedia failed to provide a new itinerary. We therefore planned to travel on the initial itinerary they provided, only to hear from the airline (not Expedia) one and one-half hour before the flight that it was about to depart.

I booked the hotel around 2 months in advance and paid in full. The day of the booking (New Year's Eve no less) the man at reception tells us that the hotel cancelled the booking with Expedia weeks before. We were not notified by either the hotel or Expedia. The hotel turned us away and Expedia simply says they are trying to contact the hotel to resolve the issue. This has been going on for 8 months. If you can't get through to them after 8 months you never will. That said I don't believe that's the problem as Expedia still allows this hotel to advertise on their booking site. As the booking agent Expedia should provide the refund and cut all ties with this hotel.

We went to a hotel which was booked by Expedia.com named Gateway Inn Savannah, however, the room had signs of bedbugs. We showed them the pictures of blood spots, then both Expedia and the inn tried to give us another room rather than giving our money back!!!

My family flight from Calgary to San Diego was cancelled and got some options to book, so I selected one stop flight even though I did not like one stop flight because I have two small children (3 years and 1 year old). After I changed my flight schedule even though I did not want, I checked the price for one stop flight and it is $186.00 per ticket and I paid $267.65 per ticket for direct flight, so I asked money back for the difference to Expedia then I was told to contact AirHelp for the money back. It did not make sense that I had to contact AirHelp, but I did. I was told that I had to contact Expedia or WestJet to get my money back, so again I contacted Expedia and customer service of Expedia just told me that I may not get my money back because I selected a different flight. This is really unfair because I could cancel and could buy one stop flight with cheaper price. I contacted WestJet and am waiting a reply.

I have spent numerous needless hours speaking with people from Expedia, regarding a double booking for the same nights at the same hotel in Dubai and I am extremely disappointed with the way that I have been treated regarding this booking and my entire experience with Expedia. Expedia refuses to return my money even though they know that double charging a customer is dishonest.

The Expedia travel insurance is vague and woefully inadequate. Ours did not cover hotels when flights were cancelled or delayed. They talked about trip interruption in the policy, but the circumstances appear to be very circumscribed. I will never buy it again.

I booked a reasonably priced one-way air ticket through Expedia. Had an important job interview after a year of unemployment. Thus, money is scarce. The carrier was Alaska Air. The booking info on my p.c. clearly stated a departure time of 2:30 pm. I was going to the airport when a text arrived from Expedia, stating the departure time was 12:30 pm. I saw the departure time incorrectly and that the departure was not 2:30 pm, but in fact 12:30 pm as the text stated. There was no return # on the text. I told the cab-driver to take me home. Once there, I checked my lap-top. The departure time I paid for WAS 2:30 pm, but my phone lacked enough power to call Expedia up just then.

Expedia charged my credit card over $600 for a refundable booking that was canceled immediately after booking was made. They notified me that I wasn’t charged but charged me. I was traveling overseas and when I saw it, I called and they said that was a mistake and they will refund. They never refunded but pocketed the money. I will report them to BBB and all other relevant agencies and get a lawyer to get it back from them. Their inefficient customer service is part of the reason nothing gets resolved. Just now I checked into a hotel that I paid $74 on Expedia. It was refundable, changeable and I wasn’t going to be charged until check in. When I checked in, the hotel agent asked me to sign the receipt that had a charge of $57.

I booked two hotel rooms, shortly after I realized I made a mistake. I cancelled the reservation which was allowed. Only one room got cancelled. I was charged for a room. I never received an email about still having a room booked. Very frustrated. Expedia has been very helpful!

Expedia - though you may have had your share of great experiences booking with this company - I will NEVER book with them again. After booking a mobility accessible room for my 98 year old Mom, we arrived at our hotel only to be told that the reservation they had received from Expedia was for a standard room only, and they had no accessible rooms available and couldn’t do anything for us since we had booked through a third party. When I responded immediately to the instant Expedia survey to let them know what had happened, they said they would be in contact. Six days later, with no response, I posted on their Facebook site, and we started the most unsatisfying conversation. They took no responsibility - saying it was the hotel's responsibility - playing the blame game instead of showing any concern for an unhappy customer.

I bought two plane tickets from USA to Brazil in Expedia. Outbound flight was ok, but the check in the flight back was denied. We get to the airport 1 hour prior to the flight, airline told us that we should get there 2 hours in advance, check in was still open to the flight. The first flight was a local flight from Belo Horizonte to Campinas, the flight to the USA would be 5 hour later. The airline also denied to put us in the next flight. I called Expedia and they told me they can do nothing. I had to buy new tickets for the next day in AA. Itinerary numbers: ** and **.

I purchased travel insurance along with my ticket through Expedia and it never paid a single penny after months of trying after being hospitalized on the trip. Couldn't even file a claim. They just ignored it.

NEVER book with Expedia. I made a hotel reservation via their website, they booked an incorrect date and charged me. When I called to request a refund, they refused and offered a $100 gift certificate for a future booking, which I did not accept.

I have used Expedia several times before and never had an issue with them until now. I booked a roundtrip flight online with Expedia from Stockholm Sweden to Lisbon Portugal on Feb 6th 2019. A few minutes after I booked this roundtrip flight I realized I bought the wrong class of tickets and found out that I could book directly with the airlines for the class of seats I wanted instead of Expedia. I went to their website again and then cancelled the tickets or thought I did. I received an itinerary cancellation email and at that time I thought everything was fine. About 2-3 weeks before the flight I received an email from Expedia asking if I wanted to upgrade my seats. At this point I realized something was wrong and contacted their customer service department explaining that I thought this roundtrip flight was cancelled in full.

I've been a long time Expedia user. I'm currently a 'GOLD' member. I will never book long haul flights with them again. I write this while being on my second two hour hold with Expedia. I booked three Nairobi flights with them in December 2019. The flight for my aunt was business class. It was rerouted three times and then they sent three different confirmations for an economy class ticket. After many hours on hold with Expedia, I went to the airlines to sort it out.

I booked 2 rooms on Expedia at 4 am this morning. Room 1 Standard King with 2 people at $103 before tax. Room 2 Accessible room (only option was 2 queen beds) for 1 person at $116. Evidently the Expedia site changes all room rates to the HIGHEST RATE when booked on the same itinerary. My itinerary showed BOTH rooms at the $116 rate (before tax). I immediately called Expedia Customer Support. They were sorry but when you book multiple rooms on the same itinerary, the rate is automatically change to the same rate. WHAT????

I AM BEYOND FRUSTRATED!!!! BOOK YOUR FLIGHTS, HOTELS, CARS OR ANYTHING VIA EXPEDIA AT YOUR OWN RISK. Customer services is not a priority to Expedia. Customer service is a foreign concept to Expedia. I have literally spent over 6 hours on the phone with multiple Expedia customer service representatives. I booked my flight for December 18th and for some unexplained reasons, the flight was changed to October 18th – two months away from the actual fight date. I was never consulted prior to the change. I received an email saying “We accepted the updated flights on your behalf. See your itinerary below. You do not need to call us to reconfirm your flights.”

Two days ago we booked four tickets to Fort Lauderdale, using Expedia, as we have a cruise coming up. Because Expedia is a well known and popular website for booking flights, we thought we’d also use it. After we selected our flight and our confirmation was given, we noticed that the airline wouldn’t bring up our reservation. Because this was strange, we decided to call Expedia this morning. The employee said the payment was still going through, and that he’d fix it and everything will be better. Then, We noticed that he charged our card twice.

This is the second time in 6 months that I have went to buy a hotel or car on their website for the price listed and when the final total comes up the price has changed. I’m not confusing the taxes and fees. I am saying the actual price they had listed changed. Last time I called and they said the hotel just changed their prices. I said in 30 seconds. I’m done with Expedia. Go to Hotels.com instead or Rentalcars.com. Bait and switch.

I booked a reservation through Expedia at the Royal Inn in West Palm Beach in November 2018 for a stay from July 4th to July 7th. When we arrived at the hotel they had no record of our reservation even though I provided them with a confirmation email from Expedia. Because they did not have this reservation from Expedia, we had to pay full price for our stay and not the price I had booked it for and that I had confirmation for. Then, to make matters worse, once I got my credit card bill for our stay, there was an extra charge for a second room on my bill which of course we did not authorize. When I tried to communicate this to Expedia, I was told that I checked in on July 5th and checked out on July 6th... WHAT???? We were already there. Expedia still went with this fact and basically told me, "Too bad for you." OMG! Can Expedia not be trusted? I think not... no help was offered in any way to help. SHAME ON EXPEDIA!!!!

When coming to a booked room, the room was not accessible and the landlord not available. When contacting Expedia, I was told to pay again for a new room elsewhere, and promised an SMS with the address of the new room. The SMS never came, and neither did the reimbursements for the 2 rooms successively booked and not made available. My complaints were not even responded to. I wonder how such scam can take place, and how can Expedia spend money on advertising whilst behaving like low-ranking mafiosi.

Horrible, horrible, horrible company. After a death in the family, we decided on a much needed relaxing vacation in St. Helena, California and booked it through Expedia, with Travel insurance. But with circumstances beyond our control, we were forced to cancel our trip one month prior to our flight. When I contacted Expedia, they informed me that I would receive a voucher for a future trip, booked within one year. I stated to them that the contract from the purchased insurance, stated that I would be reimbursed by the same means as the original purchase. Also the hotel that I booked through Expedia, AUBERGE DU SOLEIL charged my credit & debit cards just shy of $15,000 after the cancelation, and were very defensive and rude about the brain fat on the part of Auberge Du Soleil. What a nightmare. Thank you for nothing Expedia, I hope all of your vacations are enjoyable as mine.

They put me in a hotel in south Florida where the AC did not work and the room smelled like vomit. I tried to talk to the front desk and they said I didn't pay them I paid Expedia and call them. When I reached out to Expedia they pretended to care but then said too bad call the hotel. You would think that they would care about my awful experience, but they did not. I will never book with them again.

Tried to book a flight for a seminar. I thought I was choosing one set of flights, but by next online page it reveals another set. I attempted to fix immediately with their “You’re in luck” link to change flight for free within 24 hrs. However when I click, the next page said “sorry this flight can’t be changed”. I called directly twice to make a change, however operator on the other line would not adjust nor cancel the flights. My money! Refused to give me what I want to spend my money on, so I insisted with two phone calls to cancel. They refused twice. Fortunately, my credit card company is helping me with this dispute. I refuse to pay for something I neither want or need. Tricky website and unethical business practices.

I purchased a round trip ticket to Nashville back in May. I was cautious about not wanting to get bumped off, so I upgraded my ticket when I booked through Expedia. I upgraded with Expedia to be able to select my seating. When I checked in online with United, I realized that Expedia never upgraded me. I contacted them the week before and it took them the week to respond. By then I had already got on the flight and was in Nashville. When I asked them to refund me, they said because the date of the flight was over already, they could not do anything. In short, Expedia gave me a cheaper ticket, because the more expensive one was unavailable for United. They pocketed the difference, and in the end offered me the option to deactivate my account when I said I would never do business with Expedia again. I will never use Expedia again.

I booked a flight a couple months before the actual departure date and of course, the airline I was booked on cancelled the departure flight. I was never alerted about the flight change via Expedia and had to make the call in myself to figure out what flight I was being changed to (I found out about the flight change because we are going in a large group and someone else got the notification about our flight cancelation). Either way I called in and was told I was booked from a direct flight of less than three hours, to a connection flight that would take 7+ hours and get me in over 9 hours after when I was previously scheduled to arrive. While on the phone with a travel agent, I asked what my options were as I have never been in this situation before. She advised me that I could either accept the change, make another change with the same airline, or cancel the flight.

So I came to the wrong airport and missed the flight. Which is my fault, and I always take the blame. But when my assistant checked the details she realized we never got the right confirmation Email and never got the text message that I asked to get from Expedia. So because I had few flights going on there was some confusion.

I booked a flight with Iceland Air through Expedia expecting them to act as a travel agency. My flight got cancelled and Iceland Air told me to contact Expedia because, obviously, I booked through them and the contract is between me and Expedia. After 2 weeks of "trying to reach Iceland Air" I don't hear back from Expedia on any updates.

Last time I am using Expedia. I was a huge fan until 2 recent incidents. After my booking in business class, and getting a confirmation, I went to Air France website and realized that I was booked in premium economy, it took numerous calls to Expedia to finally admit their error. Just recently, regarding a name addition on my ticket (to add my maiden name), I was told by someone in their corporate headquarter, that they would take care of it and that Delta allows it. I wish I recorded the conversation, because they are denying what they said.

DO NOT, I repeat DO NOT use this. They have the worst customer service I have ever encountered and I wish there was a way to give them negative 'stars'. I requested a change in dates and in spite of the hotel agreeing and sending me an email to that effect (which I forwarded to Expedia), all I got was automated responses informing me that they were 'trying to contact the property'. I made phone calls to Expedia, write several emails but just received these meaningless replies. Anything is better than Expedia - seriously DO NOT use them.

My wife and I booked a trip through Expedia.com in June 2019. At check-in, on the return leg of our June 2019 trip my wife and I were shocked to learn that NO carry-ons were allowed without a charge. We were forced to pay an extra $70 to board the aircraft. When we arrived home I wrote the following letter to Expedia. "My wife and I traveled this week with a Expedia booking. In the return leg of our trip, United Flight UA6076 from DFW to IDA, June 4, we were met with a shock at check-in, where we learned for the first time that NO carry-ons were allowed. We were forced to pay an extra $70 to board the aircraft. Our family has traveled the world over the last 25 years. Never have we been charged for carry-ons. This policy alone is outrageous, but the fact that the cost was hidden until check-in is over and above, unethical.

Naturally, we complained to the United senior staff at the airport. Their response, “Did you book through Expedia?” I said, yes. He then informed me that he receives frequent complaints such as mine, and that, had I booked through United, I would have seen a clear pop-up at the flight booking page indicating this extra cost. But, he added, Expedia buries this point in the body of text on their website.

To this day, Expedia has never responded to my complaint, despite several follow up emails. My family has booked through Expedia countless times over the years. I admonish you to do right by us and reimburse us for this cost, and also to make the appropriate changes to your website so that no future patrons have to go through this. We would like to continue using Expedia, but cannot emotionally or financially afford to go through this again. Thank you for your consideration." This is inexcusable treatment of customers. Our family will booking all future travel directly with those companies providing the service, and highly recommend that others do as well.

I booked a flight with Expedia from Singapore to London but because of Visa I could not catch up the onward flight. I called up Expedia, told them about that, after 2 days asked them for refund. They said they can't for return flight so I said ok leave as it is. Then I book another flight, reached London thinking my return flight is already there. In Expedia dashboard the flight was shown and the agent also never mentioned anything nor we received any email. I reached London airport to find out as per airline policy the flight is canceled and I was not informed.

I had an issue with an on line booking and called the general customer service number requesting an automatic call back. Within a matter of a minute I had received a call back. Mohammed (located in Cairo Egypt) addressed my issue immediately, called the hotel I had booked, and resolved my issue in a professional and timely manner. He was wonderful and I only wish that all customer service agents would be as great at their job as he is. Thank you again Mohammed, and thank you Expedia.

I booked a round trip flight ticket with Expedia.com. The airline changed the departure time 15 mins earlier. My reservation got messed up: ticket showed one way trip, the return date was no longer there. I contacted them and talk to 2 scheduled change agents. It went nowhere. 2 hours on the phone. I called in the third time and demanded to speak to a manager when I see the ticket status changed from ticketed to on hold. Another 45 mins gone by and the manager promised me that everything would be normal in an hour. I am still waiting... crossing my fingers that they do not mess up my reservation. From my experience, book with the airline directly instead of through Expedia.

This is a SCAM company. STAY AWAY!!! In my third call, and after 1/2 hour waiting for the agent to call back to the Econo Lodge Hotel in Quebec, she transferred me to the Expedia Supervisor, who told me: "Hey! I apologize for the inconveniences, I understand your frustration, etc." And he basically told me that they will not refund me because I stayed in the hotel!!! I reminded him that after several attempts dealing with the receptionist (first complaint started before mid-night) I had to leave at 2 AM and lodge somewhere else, but the guy didn't want to hear reasons, even that I submitted them the invoice for the same night in another hotel. So, I told him that I was recording our conversation and that I would use it as evidence on a Small Claim that I will initiate in Court of Québec, to recover my booking money plus moral and financial damages, up to $15K. He became uneasy.

If I could give Expedia negative stars I would. The worst experience ever. Their customer service is horrible and extremely rude. I recommend not using this site to book your vacation and not purchase any protection because it is a waste of money. I booked a vacation to Cabo. I couldn’t do an early flight check in online then our flight was delayed 5 times when we got to the hotel they couldn’t find our reservation.

I scheduled a hotel for 2 nights in Niagara Falls. Called the hotel a week before we were supposed to go and canceled the reservation. A week later when we were supposed to go I have a pending transaction from the hotel. I called and was told that because I didn't call Expedia there was nothing they could do. Thanks for taking 150 dollars for nothing. Worst company I have ever dealt with. If I could give negative stars I would.

I tried several times to book flights from their website and all to no avail. I won't waste any more of my time on this nonsense. I booked with the airline directly; it cost a bit more but was certainly worth it.

I booked 4 rooms for the Hampton Inn and Suites Mahwah NJ. I was very specific in asking for a double room with the pull out couch. The young man who assisted me said I would get this style room. When we go there we had the 2 rooms with, 2 double beds. The were no pull out couches. Expedia tried to lie and say I did not have this guarantee, finally I got a guy who said "oh yeah I see the request and promise in the notes." They tried to deny me, I then waited 3 hrs before I spoke to someone who could take care of me. I will only go through the hotel directly. I will not ever use these "second hand" folks again.

First, when you book through Expedia, you have to realize the itinerary they give you is just an estimate and not a confirmed price. Their itinerary says it is the price you'll pay, but that is not always true. Itinerary says: "The total price includes all mandatory taxes and fees." When problems arise, their customer support says: "The price that Expedia quoted to you is just an estimated base price, other fees and taxes are not included." They are completely contradicting what they say in their itinerary. You should also know, when problems arise with the quoted pricing, Expedia will not stand behind their quote. I have 6 emails from Expedia responding to my issue. Each message is one meaningless excuse after another refusing to address the pricing issue.

I purchased travel insurance through Expedia, they keep telling me they will send the check for my loss... United lost a large luggage 6 weeks ago and thanks God, so I thought it was insuranced, I have lost 10 hours on the phone, 5 online and haven't been paid for my loss! I am sick and tired of their BS, pay me for my loss!!! I spoke with Expedia and the phone teller was unhelpful, condescending and just plain rude. I am done! Pay me NOW!

Keep in mind that after 24 hours of booking with Expedia, their customer service is virtually useless. I had an issue with a flight that I booked for my mother, where ALL the passenger information entered was for her (date of birth, phone number, address, last name, even payment information belonged to her) EXCEPT for the first name, which I mistakenly entered as my own. It was a 5 letter mistake. Expedia completely refused to help me and said it was an issue to take up with the airlines. Both airlines for the round trip reassured me that only Expedia could help with an issue like that, or even better, they could’ve helped issue my mother a new ticket under her name. They refused to do any of it, and refused to see me and my mother’s IDs to verify correct names and dates of birth. They said that the consequence was mine and that I need to learn to be more careful.

We have used Expedia for years and have been satisfied until this last trip. The cruise was cancelled. Connections to get us home from the cruise, overnight stay in a hotel because of the departure date of the cruise and mishandling the entire trip. If no problems things go OK but we had a huge issue. We have never had this kind of a problem with a very expensive trip. We cannot cancel any of the reservations for refunds for hotel and airline tickets. We buy trip insurance through Expedia and it is totally worthless, no resolution if you have a problem. Expedia washes their hands of the issues and tells you to call the insurance company. This trip was over $20,000 dollars and we are eating most of it... Princess has refunded some of the cruise but is holding the down payment. I will never use Expedia again and will book our future travel directly with airlines, hotels, rental cars, etc.

I booked a car rental through expedia.ca's website and received a price for $155USD. However, upon the return of my car rental, the rental company increased their fees to $386USD directly to me without honour the charges stated by Expedia. Their basis for the price increase was mandatory insurance coverage - which was clearly declined through my booking with Expedia and not needed, nor authorized. Expedia customer service informed me that there is nothing that they can do as their terms of agreement reflect that the rental companies could have additional fees not included in the price quoted by Expedia and that there is nothing they can... It cost me more than DOUBLE the price quoted by Expedia.

Booked flights few times with Expedia. As long as things went smoothly with the air carriers, things were ok. Once issues arise, no real support from Expedia: seat selection appear during purchase as available, small print say "per air carrier availability". When tried to select seat two days later, out of 5 flight, only one was available... of course too late to get refund. Communicated with Expedia customer service - can't help. A flight was delayed by 5 hours, Expedia didn't inform me when all other passengers were informed and had to spend the time in the airport instead the hotel like the others. Bottom line, bad agency when things go wrong.

On 2/1/19 I obtained 2 plane tickets from Newark Airport to San Antonio for departure 3/6/19 and returned 3/12/19. Unfortunately due to a family emergency we had to change our flights to 3/6/19 to 3/9/19. Expedia accommodated us and said the first fare would be refunded. Well it's now almost 6 months later and many phone calls. They are refusing to refund the fare for the first flights. Very unprofessional, very dishonest, and I would not recommend Expedia to anyone for any travel needs. I'm sure I am not the first one nor the only one they have done this to. One disgruntled customer can ruin your day, enough disgruntled customers can ruin your business.

Didn’t have kosher meal on 15 hour flight. Then after 3rd flight 30 hours I try to check-in to hotel. They see Israel passport and want to charge me extra 150 euro after I paid 1,500$ for 26 day package and Expedia offered 30$ credit and wouldn’t refund my money after spending 40$ on long distance calls.

Please NEVER use Expedia for your airline ticketing. Firstly, you will always pay more for the perceived benefit of having a travel agency assisting you, ALWAYS book with the airline directly. Second, customer service is non existent, if you need assistance you WILL BE sent to a call center in India. Third, you leave having a guaranteed seat to chance. Lastly, if you need a refund on a flight cancellation, best of luck!!!! My refund was supposedly processed with a fee (fine), and told 8 weeks for refund to process (robbery, but fine as long as it processes)....has been 12 weeks with no $$$$ no replies for status update. Save yourself potential problems and theft, DO NOT USE EXPEDIA!!!! Book direct with the airline ALWAYS!!!!

During a cross country road trip we used Expedia to book a hotel room for our family of 6 for a night. Once arriving at the hotel around midnight (with crying babies and kids) we found out that Expedia listed a room that was not available. The hotel try to accommodate but only had a room with one bed so we ended up having to sleep three to a bed with kids on the floor. To top things off this is the second time in less than a year that we used Expedia to book a hotel room that was not actually available. When we called Expedia to get a refund they only offered a $50 credit?? Safe to say we will NOT be using Expedia in the future.

I had a horrible experience with Expedia.com. I booked a hotel with a specific date, but Expedia booked a different date without telling me the specific date is not available. I got a confirmation number, and assumed it is the correct one. When my family with 3 children arrived at the hotel around 12 AM, hotel told me this difference. I was left in limbo and called Expedia for help without any assistance. I drove my family around town till 1:30 am to find one finally by myself without any choice. Really pisssssssed off. I will never use Expedia anymore and warn others to be careful with the date. Double check if it is the one you want. I think Expedia just want to sell more to make profit without considering the benefits of customers and common sense! I really feel guilty for mistreating my three young children this way, but Expedia has no excuse to deny its due responsibility!

I am writing about bad experience of our hotel company. We made bulk payment against their invoice including a credit note (U$108) against which we have adjusted the payment and released balance payment in 2017. Now they identified and shut our property due to want of old outstanding which we already paid.

Tried to book flights but the page said there was a payment problem. Checked my account and $5000 are gone. Called Expedia, they told me they haven't received anything. Wouldn't even hold the price for me until it's sorted out. Have spent 3 hours going back and forth with them and my bank. People on the phone were unapologetic and unsympathetic and offered no compensation for this significant inconvenience. Would pay more money not to deal with them.

I booked a $1,900 trip, airfare for 3, for my family. The airline cancelled the flight. Expedia notified me that I had options, which was to rebook at a higher cost with multiple stops, but I opted to receive the full refund which was through Aeromexico. However, I was told it would take up to 8 WEEKS to receive a refund. Multiple conversations with Expedia customer service and supervisors were unsuccessful attempts to receive an immediate refund. So Expedia/Aeromexico keeps my $1,900 for 8 weeks, and I will spend $3000 booking new tickets.

We booked with Expedia to go to Greece. Our flights were delayed, we were sitting in a plane for two hours and then we landed in London which is where my partner and I were supposed to have a connected flight... It got cancelled. The airline who is partner with Expedia had no compassion of the ordeal they were putting us through. The airline was only moved when I caught an anxiety attack and decided to give us voucher for food and hotel. We were expected by our love ones and reserved hotel on the 18th but we never arrived. Called Expedia customer service and lasted on the phone with them for 2 hrs with no resolution. We also got disconnected and no one had the decency to return my call. I will never again put myself or family through this...They ruined my family trip. Please spare your family memories and book with another vendor who protects and care for their customers.

Somehow Expedia hijacked the Marriott Vacations site as I called the 800 number listed on the site when I needed to speak with someone. I went through the entire booking with the Expedia agent and all was well. After the fact I considered insuring the trip and shortly thereafter I received an email to sign up for the waiver within 24 hours of booking. After several attempts at accepting the offer and receiving a “We are unable to complete your booking. Please try again later.” I finally called and was advised I had to agree to insurance when the trip was booked. I was never offered insurance when I booked the trip.

Booked a hotel online through Expedia with some difficulty due to multiple large groups in town at the same time. Arrived at hotel to find I had no reservation! Heatwave in Phoenix and I had no hotel!!! The hotel was GREAT (Hilton Garden Inn N. Phoenix)! Expedia was at fault and kept me on hold for nearly an hour. I just wanted Expedia to provide proof I would not be charged so I could make my own arrangement with the hotel. Expedia jerked me around, but did eventually send confirmation of cancellation w/o charge. Maybe not as bad an experience as others, but I will NOT be using Expedia again!

We booked our flights through Expedia with Cancellation Insurance added on for $70.00. It is a scam! You cannot cancel your flights - basically unless you are giving birth. Tried to change the flights. No luck there. Ended up cancelling with my Visa Avion card that has cancellation insurance booked into it that helped us out right away. Worst experience ever. Never again!

I recently made a booking to Bulgaria, I used a very known airline search engine, in that engine I specifically removed the Airports I did not want to travel from as it takes too long to travel there. I selected a specific flight, reason being I am traveling with another colleague. There was a link available saying click here to add an Expedia hotel, which I did. I searched for the hotel I wanted and added that, assuming that my previous search criteria and selections were still available. I progress to payment, and after payment I received confirmation of the hotel and the airline, however the airline was specifically the one which I deselected as I can't travel to that airport.

I booked a hotel on Expedia website that was $62.70 per night at the Warwick hotel. The total cost for 5 nights was $382.80 non-refundable. Three weeks later Expedia emails me to tell me the correct rate was $3025.79. They told they could not honor my booking at that rate. The next day I phoned expedia and they said they would honor 382.80 rate. Two days later Expedia cancelled my reservation and refunded me 382.80. This is bad experience with Expedia. That hot rate advertised on their Expedia website be it 50 or 70% off might be incorrect. I phone Expedia customer service and they said I would have to pay the correct price for their mistake. That is a bad experience, I will not go back to Expedia again...

Airline/hotel bundle was purchased for three people (1 adult, 2 minors). Upon checking out I was prompted by the site to "log in". After doing so, I was able to check out not realizing that the site had changed the name on the adult ticket. Fast forward 18 hrs before the flight, I get online to check in for our flight and see the error. Called Expedia immediately. 4.5 hrs later..on hold and speaking with representatives at Expedia call center and corporate office nothing was resolved. Was told by Corporate Rep that she could see where the error occurred and I did indeed try to complete the reservation twice in my name and reservation was changed after being prompted to "log in". But because I didn't check over the confirmation that was emailed to me after the reservation was complete, (received confirmation and immediately saved email) I was at fault.

We booked a flight on Expedia. We got to CPH airport and found out it was a seasonal flight and was not flying. We called Expedia. They said it was not their problem as we flew with a low cost airline and it was in the details. They called the airline and got us a refund however, we were at CPH airport with no flight to Austria. We had to book a flight at $1100 (the only ones available). Expedia said they would not cover the rebooking and could not help us. They said the airline should have contacted us direct to cancel the flight. We never received an email from the airline but we had received an email from Expedia 2 days prior saying everything was confirmed for our upcoming flight. It took an hour on the phone from one person to another (cost $21.00) to have them tell us there was nothing they could do. I will never use Expedia again and I feel they owe us the ticket price and the phone call cost.

I had my family vacation to Las Vegas and I booked a hotel through Expedia for 3 days. I booked a single itinerary. But what happened Expedia booked the itinerary with the hotel in 2 different bookings. Expedia showed me a hotel rate per night and did multiple booking internally. This made me difficult at the hotel. When I checked in to the hotel, the hotel representative informed me, "You have only booked for 1 day." Then I asked them to check again. They said, "You have another reservation which is the next day." The hotel provided me room for 1 night and asked me to check out the next day. And check in for the new room.

Long story short... A return flight from the Bahamas was cancelled and there was not another one out for 3 days. Traveling with 3 kids is difficult enough. One of the tickets we had was bought directly through Silver and they refunded the money for the 1 ticket on the spot. They told me I had to go through Expedia to get the refund on the tickets I bought through Expedia. I start the process once we get home and Expedia says they can't refund the tickets due to the airline... Which doesn't make sense since the airline refunded the one we bought through them. I lost a lot of money on this trip that I even paid more for the travel insurance on. I will NEVER book through Expedia again.

Two days ago, I was on Expedia to purchase 3 airline tickets. I chose the flights, put in all of the info they requested, then at the end, it said the booking could not be completed. I tried again, still no. I happened to check my balance on my debit card, not only had they put a "hold on the funds" , but also charged booking fee of $6.70 FIVE TIMES!!! I spent almost 3 hours on the phone that day trying to fix this, they told me I could have my funds available in 3 days. I said I DIDN'T RECEIVE THE TICKETS! So, since the funds are on hold, I cannot yet go elsewhere to purchase the tickets. Then, yesterday another 2+ hours on the phone, FINALLY being assured my funds would be available by the end of the day, but NO SUCH LUCK! Today, almost over, still nothing. I have spoken to some rude agents there. Not even a supervisor offered to let me purchase (when my funds are available) the trip at the original cost, since the price of the trip has gone up.

I decided to book a vacation to Las Vegas through Expedia at the end of May. I received an email confirmation immediately so I did not think the plane tickets and other confirmations were not attached. Today is the day before my trip and I am preparing to print off my plane tickets only to realize they are not attached. Within the confirmation email there is a number to call for customer support. I tried calling this number all day and could only connect in the afternoon.

I made a reservation for a car rental in the United Kingdom thru Expedia in January. The rental was for 6 weeks, and I prepaid approximately $1800. When I went to the UK car rental counter, I was told that the third party insurance policy that I carry for collision damage waiver was not acceptable to them, and I was told I would have to buy the rental company's CDW for several hundred dollars more. The rental car company then offered me a whole new contract that was less than the proposed Expedia rental, and included CDW. I was told I could not use the Expedia prepayment and must reclaim the money I had put down from Expedia.

We rented a car with Easirent through Expedia in Edinburgh, Scotland. Far from the low price they advertised, we ended up paying more than twice what we were quoted at booking. They charged us for full coverage insurance when we asked for minimum coverage, they charged for gas, even though we followed their instructions to bring it back half full, they charged for navigation equipment. None of this was spelled out when we picked up the car, and we were given no paperwork. Instead they faxed it to Glasgow where we returned the car. We were pressured to sign to be able to continue our vacation. I feel their intent was to defraud. Will never again use this company.

Total ripoff. Spent 8 hours on the phone trying to cancel hotel after emergency with family. I paid for the caNCELATION PROTECTION and they will not honor the coverage. Horrible company. Please don't do business with Expedia.

I fly to my corporate office every 2 months. My corporate office has been known to cancel a meeting every now and then so I bought cancellation insurance just in case this ever happened to me. Unfortunately, they cancelled a meeting, but I thought to myself "good thing I bought that insurance". However, when I cancelled my flight and filed the claim as instructed by Expedia Travel Guard denied the claim saying that this reason was not acceptable reason to cancel the trip and denied my claim. Another reason to ALWAYS read the fine print. You would think "cancellation insurance" would insure you when you cancel, but apparently not...

Expedia advertises a 24 hour free on many of the flights they list. I have used Expedia a number of times, but when i went to cancel a flight online, I got a message that they could not cancel my flight and and a representative told me I would have to contact the airlines. This is the second time this exact thing has happened to me. Folks, use Expedia if you like, but absolutely do not depend on their "24 hour free cancel." It appears to be a sham, in my experience.

Dont book with Expedia! I reserved a non-refundable room for the same day. When I received my confirmation, it was for a different room type. I called Expedia immediately and spent 2.5 hours on the phone with them trying to get the room I initially reserved or cancel all together. They wanted to give me the room I reserved, but charge more. I refused and was transferred to corporate.

Why on earth would you cancel a trip I already paid for?! I purchased my flight originally from July 3-July 8th. Since my grandmother passed, I had to purchase another flight earlier. I knew that there were no refunds on my first tickets since they were Basic Economy so rather than bothering to deal with that I just bought a new flight departing 1 week earlier. I figured since I already have a flight coming home on the 8th, I didn't need to purchase another. Come July 3 (the original departing flight) my entire trip was CANCELLED!!

When booking our Sicily vacation we did not have any problem. My complaint with Expedia is that if you do have a complaint they ignore you and refer you to a third party. They never assist you should there be a problem with any of the services purchased. Our first problem was encountered when we received an additional charge on our prepaid car rental from EuropCar. They had tacked on a Roadside Assistance Charge that was never discussed nor utilized. When we contacted Expedia we were told that we would have to resolve this with EuropCar who said that was in the original booking that I signed.. That certainly was not the case.

Book a family/friend trip. One person had emergency and could not come with us. I paid for the flights. I was issued credit voucher to apply to another flight within a year as long as it was same airline. Called to use voucher and now told they can only give the voucher to the original passenger name. Not what my paperwork says. They lied and scammed us, even though we also had travel insurance. Please do not use this company.

I am a frequent traveler and never in more than 20 years I've had a problem like this. I use Booking most of the time and it's fantastic. I've used Expedia a few times before without incident. I booked a trip to Athens which included hotel. It was supposed to be a studio with private bathroom and private balcony. Somewhere in the booking process it indicated that it was a shared room, but nothing else. I tried to look into the details but was assured by the private bathroom and private balcony, and studio description. It also says very clearly: Room for One Guest.

We were on vacation down in Myrtle Beach. There were issues in the hotel that we booked. Broken elevators, place was dirty, not at all acceptable for the price we paid. It was 4th of July so we knew it was a gamble but we cancelled our reservation. We managed to find an available hotel on Expedia. We were excited just have a place to sleep for the night. They charges $500 it ended up being this rundown falling apart motel absolutely disgusting. At most on a normal day it would have been maybe $69 a night. I just can't believe Expedia would promote such an establishment. I will never use Expedia again simply because I was always under the impression they looked out for the consumer. It was such a horrible experience. Don't ever let Expedia recommend a hotel for you.

I got my updated VISA statement this morning and it shows a REFUND/CREDIT dated on June 24th. I know it was not there two days ago. Basically, the Bay City Motel had relented and acknowledged their error and refunded me the original disputed charge - as of May 06. However, no-one has yet to contact me to offer an explanation, a confirmation or an apology. So be it. I will (cautiously) continue using Expedia for my future travel plans.

I booked a round-trip flight from LGA to STL on Expedia on July 1st leaving July 10th. I believed that I had booked a 9:45am flight when in fact I had accidentally booked the flight for 9:45pm. On July 3rd I reviewed the reservation and realized my mistake. The original fare was $568.60 (already a very high fare) and when I called Expedia "customer service" I was told the fare would now be $1,057.60!!! I understand all their Best, about airline change fees and fare differences. But, as a person who has traveled for 50 years I know that if I had booked directly with the airline they would have found a way to make an accommodation! Expedia handed me off to a Supervisor and I got the same regurgitation! DON'T BOOK WITH EXPEDIA - THEY ARE JUST MACHINES, NOT HUMANS!!!

I am having a bad customer-service experience with Expedia but I am quite sure about how it will end. It began on April 04 (2019). I booked two nights at Bay City Motor Inn - in Bellingham. Since I chose Free Cancellation, my Visa account was charged right away. It showed on my following statement. Fast-forward to May 04. We arrived and checked-in at about 20:30. I was asked for my Visa (supposedly) to establish a damage deposit of $100. (U.S.) The next day and a half went alright as we did not 'linger' in room very much. It was a decent but 'dated' room. So, on May 06, about 10am, we checked-out. Counter person again asked for my Visa (supposedly) to credit any previous deposit. I got a receipt for both transactions but just stored them - as I do for any other commercial receipts or cash-register slips. A couple weeks went by and my latest Visa statement arrived.

After comparing several sites I usually end up booking with Expedia. The price is more often than not the best. The site is easy to use. Special requests are honored more often when booked through Expedia than through other sites. Feeling confident my booking is accurate and there are no issues to deal with when arriving at my destination is important.

I booked a motel room in Delavan Wisconsin a couple months ago through Expedia. I had never been to this part of Wisconsin before. I was charged $230.00 + taxes. Upon arrival on June 28th pm I checked in and went to the room. The room and the motel were VERY USED UP and I noticed things like the security outside door was broken, the room was missing things, the toilet seat was broken etc. I went online with Expedia and searched the motel and found out that the room now sold for $115.00 + taxes..

I could not reserve two different room types (single and larger double) online on same reservation - so I phoned. The agent booked me two rooms and read back the dates (2 nights). Next morning my confirm reported two nonrefundable reservations for one night. I called to complain and correct. They refused me the same price. I was stuck with nonrefundable 1 night - of course I wanted 2nd night at the same hotel rather than switch hotels. For some bizarre reason it took one hour to book over the phone. Wasted a huge amount of my time and were unable to get me the price I had paid - (Luckily was only $10 increase). DO NOT USE PHONE SERVICE!!! They do not honor their mistakes.

Wanted to vacation in Cancun Mexico and booked Hotel GR Solaris Cancun which is an All Inclusive Resort through Expedia website. When I showed up at the hotel for check in a few months later, I was asked to pay US $700 in addition to the price I paid online in the Expedia site. The reason the Hotel gave me was my son turned 13 between booking and check in so the rate is different. I called Expedia customer service 2 times and they put me on hold for 5 hours overall between the two calls before they came back with a reason that I entered my son's age incorrectly. This is in spite of the fact that nowhere in Expedia's Website it is mentioned that the Ages of the guests should be as of the check in date and not as of the booking date.

I am traveling to Ottawa at the end of July and wanted to pay up front for my midsize car rental. I was initially given this option when I was on the phone with Expedia. I then decided to go for an economy car to save a few dollars so I canceled the reservation for the mid-size and made a new reservation for an economy car. I then called Expedia to pay for the economy car right away. The guy I spoke to explained that payment is not due till I picked up the vehicle and that Expedia does not accept payment over the phone, only their website. I thought this was strange because when I made my first reservation l, I was offered the option to pay over the phone by Expedia.

We made reservations through Expedia at a Motel 6 in Duluth on June 11th for a June 29/30 stay. On arrival June 29th we discovered the motel had been out of operation since May 31 due to an explosion and fire. Expedia will book you into a defunct hotel (11 days after it burned!) and charge in advance. We were unable to procure another lodging and left town, losing tickets for a train trip the next day.

No customer service and no refunds. I had to cancel flights that were out of my control. Why would I be held responsible when the airline decides to cancel flights due to weather? Expedia is now keeping $2600 of my money that they have no reason to keep. Flight protection plan is a joke. They would not speak to me about that service they offered that I purchased. All they do is keep you on hold and offer no help. I will be booking directly with the airlines from now on.

We were refused admittance by a pre-paid Expedia hotel in Huatulco Mexico Dec 8, 2018 as the dog was larger than the size they permitted. The hotel staff guaranteed they would not process the charge of $231 CAD. We called Expedia several times from Mexico, finally in January after 2+ hours on hold and being shunted around to various departments, they confirmed we would receive a refund. Today is June 30, 2019, refund still outstanding. I called today requesting status, they advised the hotel would not give a refund. Today's call only took 50 minutes. Expedia is the epitome of NO CUSTOMER SERVICE.

Stay away from this site. They don't care about you, Expedia is only after your money. We booked a trip to Punta Cana, after 24 hour, I cancelled the trip. Expedia never refunded my money. Don't do business with Expedia.

I have used Expedia for several years now with not many problems, but now that has changed. My last 3 reservations made through Expedia never made it to the Hotels. Once I arrived to the Hotels they had no idea to reserve a room for me. Luckily all three times they did have an extra room for me, but what if they didn't after traveling all day? Yesterday when I arrived to my Hotel, the clerk behind the desk had the same problem with the family in front of me. They also booked through Expedia and the Hotel had no info at all. Once the clerk was ready for me and he found out that I also booked through Expedia and he couldn't find me, I thought he was going to start crying. He said that it happens all the time now and there's nothing that they can do until the owners decide to stop taking Expedia orders. It's a shame that I now have to call the hotel to make sure that you have my reservation. Time for a change.

I booked a room through Expedia.com and Fremont Ohio Great Lakes Motel. I got there, checked in, went to the room. It was bed bug infested motel or Expedia would not refund my money on her side at a no-refund policy. That's before you look at the room, doesn't make any sense. I will never use Expedia again. They don't care.

On the EXPEDIA site - it implies - it's just a simple policy for if you need to cancel for whatever reason comes up. My situation is that a) we purchased a ticket for my step daughter to meet us in Canada and b) we found our best friends has been given only a few weeks to live. So - we are not going to the music festival. BUT GUESS WHAT? The policy is ONLY good if a family member is sick (not friend) and need a Dr's note too. OMG. How do they sleep at night?

We book a tour in Aruba via Expedia but did not get a confirmatory e-mail. I contacted Expedia customer service and they said my itinerary number was no good. Called the tour company and told we were not booked for the tour. Disputed the charge but Expedia said "non-refundable". So they just kept $160 for nothing. Seems they are very efficient at billing and collecting but not so good at client service. Don't do business with Expedia.

Booked a room at a hotel a few months ago for 2 nights for a concert that was happening in Wisconsin, so our room was already prepaid. We only stayed one night, also had insurance in case we needed to cancel. Expedia will not refund our money for the second night, they actually wanted us to pay another $377 claiming they would refund the total amount after we paid for 2 nights on an Expedia card. I knew it was a scam so I had gotten into an argument with this supervisor from India.

We actually had our reservation at a hotel in Sydney, Australia fraudulently stolen. We received a notice of a change in the reservation. It indicated the dates moved from March to February. We clicked the reservation and found that the destination was not Sydney, Australia (on the main web page) but a non-existent hotel in the Dominican Republic. The reservation indicated the change was made by a Spanish speaking family of 4. We called the hotel directly prior to calling Expedia. The number was bogus. Now comes the bad part. Recognizing our account was hacked Expedia shared with us the reservation was changed over the phone in Spanish - they had the tapes. They also had the fact I was calling in the middle of the dates for the hotel in the DR.

We booked flights from Calgary to Vancouver connecting to flights to Hawaii In February 2019. The Calgary Vancouver Air Canada flight was delayed 8 hours so we had to scramble to purchase flights from WestJet. Got the last 2 seats on ANY airline to get us to Vancouver in time.The cost for two ONE WAY tickets? $1360.00. Expedia booked it and took the money. Air Canada flew the plane. The problem goes to them...not us. Air Canada refunded $578.26. I made contact with the following people from Expedia Feb. 1/19, Feb. 17/19 1.5 hours on hold with "Mo". Feb. 24/19 Liselle. March 1/19 Remy on hold for an hour. Apr. 23/19 Letter to Expedia...ignored. May 23/19 Air Canada sends Expedia a refund for us.

In March 2019, we booked a car rental for Apr 24 – 27 in Hobart, Tasmania. We had written agreement with confirmation number and just before we left for our holidays, We were assured that our reservation was confirmed. Upon arrival at Hobart airport on April 24, 2019, we went to Bargain/Fox Rental Counter and we were rudely told that there was, no reservation and that they cannot help. We requested for an alternate car and the front desk associate - Leith was extremely rude and told us that we had no reservation. We asked him if he could call Expedia and he was again very rude and unhelpful. We explained that we did not have any mobile that was working in the Tasmania/Australia and if he could call Expedia but there was no help.

Where do I begin? Let’s try from the beginning and try to be as short as possible. I booked a trip to Punta Cana for Aug which include flight and hotel from Expedia. With all the recent new of people dying in Dominican Republic my wife and I elected to change our family vacation elsewhere. We called Expedia and we had so much difficulty just cancelling our trip. Every time I called which was like 4 times for multiple hours, I got a "Sorry we can't cancel the flights."

I am now down $718 and still have no flight booked. Absolutely useless. Will never use Expedia again.

We booked a flight for my mother and bought "comprehensive flight protection". On canceling, they said "No problem, just let us know when you want to rebook". On rebooking, apparently they only cancelled the first flight of a round trip, we got charged $60 to rebook the one they properly cancelled, and their solution was to give us the "phone number for the 3rd party insurance company" to see if they would refund some of our money, but since it was a "no-show" they couldn't help us...

I booked a flight through Expedia.ca. The price that was advertised was $1175. When I entered my info and credit card details and clicked "PAY", the price instantly increased to $1280. They claimed price had changed under one minute! I decided to confirm the ticket because the increase wasn't such a big deal. After confirmation, my final invoice showed $1480. They literally STOLE my $200. I called them and it was all BS. Luckily I could cancel the ticket since it was still under 24 hours that I booked. I went to TripAdvisor, entered my travel dates and they rerouted me to KLM website where I bought my ticket for $1270. ***PLEASE IF YOU ARE BOOKING A TICKET AND THEY SUDDENLY CHANGE THE PRICE ON YOU BY MORE THAN $5, RUN FROM THEM. It's all lies and they are trying to make you do panic buying.***

Used Expedia.com to book a weekend getaway. I tried to book my first choice after selecting the “reserve” button and entering all my personal info & credit card info - received an error message saying the room was already booked. Went back to the rooms list and then selected my 2nd choice room. Had to enter all my personal info and credit card info again. Started getting lots of emails to confirm my stay from not only Expedia, but from property mgmt places. Didn’t realize till I arrived at my destination that I had 2 homes booked under my name for same dates!! I only found out because the 2nd choice house had an issue when I arrived so I called the number from my email confirmation and was told that address was not one of their properties! Turns out my first choice WAS booked under my name (why the error message then?) and of course at that point neither property would accept a cancellation on the day of arrival.

BEWARE of this company and hotel!! VERY, VERY DISSATISFIED... We had to alter our itinerary by one night and tried to change our booking 7 days in advance of our stay. Even though it clearly says on the website that changes can be made, the HOTEL MONTEMEZZI, Vigasio, Province of Verona, Italy would not change the night or refund us our money and Expedia who was our booking agent refused to help. We had to pay for the booking and another hotel for the night in question, EVEN THOUGH IT CLEARLY STATES ON THEIR WEBSITE THAT BOOKINGS CAN BE ALTERED.

My vacation turned into a nightmare and attempting to contact an Expedia rep to assist you is a waste of time, energy and $. Even after you purchase insurance it’s impossible to get a refund. Buyers beware when purchasing any of the services they offer, the wait time to resolve an issue can be hours of waiting listening to a radio. Expedia gold subscription will not do you better. It's the same garbage. I’m eliminating my credit card as well as membership.

Best Host Inn Plaza Kansas City South (Hotel) and Expedia cheated me out of $208. Prepaid my room through Expedia, $208 paid in advance. I had car trouble during my 12-hour overnight drive that delayed me, and I arrived at hotel after midnight of scheduled check-in date. Had thought about calling the hotel about my delay, but the Expedia confirmation said guaranteed for late arrival, no need to call hotel to reconfirm, since room was prepaid. But the Hotel would not let me check in since I had arrived after midnight on check-in day, and said no rooms were available. Had given my prepaid room to someone else. Both the Hotel & Expedia refused to refund.

I bought return tickets for me and my wife to Mumbai from Vancouver on Jet Airways. The travel dates were April 26 to May 9, 2019. The ticket price was CAD $3163.10. Unfortunately Jet Airways suspended all their domestic and international flights from April 17, 2019. Expedia.ca (Expedia Canada Corp) did not help me with any kind of rescheduling or providing tickets with other airlines, on the contrary I had to buy very expensive tickets to India in April on short notice, with another airlines. Same while coming back to Vancouver in May.

I receive approximately 50 emails a day from travel agents. Every time you do something on your web browser the travel agency enters your email address into their database and flood you with emails. Since I have been on the Internet for a very long time I just get mountains of this garbage from travel agents. Today I decided to test one of the ads I received. I got one from Expedia and I got one from Orbitz. I think they're owned by the same group at this point. The ads offer me 50% off on hotel reservations. They also said to be another 20% off if I booked the hotel and car together. Well that sounded like a deep discount so I thought I'd check it out.

I'm very upset with Expedia. I have taken $145.00 from my account and they will not return it to me. They act like they didn't get my money, they did. It shows on my mobile banking app. I'm very upset about this.

I am a “gold” Expedia member, but just learned that they’re “best price guarantee” is a total scam. After 2.5 hrs on the phone pursuing a VERY obvious discrepancy from a lower rate on Hotels.com, I finally came to blows with a horrible supervisor at their “corporate” office. I spoke to several “supervisors” at apparently lower levels, before getting to her. She was demeaning and rude, and contradicted everything that the previous “supervisors” said. Their customer service has always been shaky at best, and now I would say unless you’re booking an inexpensive hotel room for a brief stay, DO NOT trust them for a larger trip that may require any kind of customer service!

I book all inclusive trip for 5 of us. Every time I call to ask about something it takes them half an hour to pull up my account. Most of them are rude and don’t know what is going on. They kept telling me that Air Canada will send me my travel e-document and it ended up that Air Canada sent to them. Very disorganized and unprofessional.

I posted a hotel on Expedia and after having received some reservations (10% from what booking.com sends), suddenly I had no possibility to request for my money that Expedia charged from the guests. After some short investigations and long calls to Expedia, they gave me access to my account where I could see that A THIRD PARTY DELETED MY USED CREDENTIALS AND PUT HIS!!!!

I booked through Expedia the hotel in Eilat, Israel. When I arrived to Eilat, I was notified that the hotel transferred me to another hotel, and promised to refund me one night. They did not refund, and Expedia refused to help.

Expedia is a great website to book hotels. The website is easy to use and I find the reviews to be accurate. Whenever I've had to make an itinerary change they are very easy to deal with even with last minute changes due to reasons beyond our control. We've been delayed and had to change accommodation to a different city and their customer service is very easy to deal with and very professional. I have never been disappointed.

On May 20, 2019 Expedia canceled all of my hotel bookings 19 itineraries that I booked in April 2019. I emailed and called 20-30 times, all customer service told me they have to contact the processing department who canceled my booking and someone will contact me. Almost one month NO ONE contact me. I want Expedia to re book all of my hotels and drop back 5 coupons or refund me the 5 coupons value. Last week June 13, I re book hotels with my new account, new credit card. Today, June 17 Expedia canceled my new bookings again. I called Expedia, they repeated the same sentence "Processing department team will contact me within 2 hours"

In full disclosure, I take full responsibility for not checking my email itinerary. With that said, I have booked tickets through Expedia several times with no issue. My husband and I are traveling to our daughters military graduation in Great Lakes, IL. Filled out all fields with correct info, i.e. names birthdates and gender. When it asked me to sign into our account with Expedia, the site overwrote my information with my husband’s, the owner of the account. So my husband has 2 tickets in his name. The only reason I know this is because I NEVER use my husband’s full middle name. He used it only to set up the account years ago.

I purchased 5 airline tickets from Interjet on Expedia website in February 2019. I get a call from Expedia on May 26, 2019 saying that Interjet changed the flight from direct to connecting flights in Mexico City and that I can accept the change or decline the change and get refunded. I asked for a refund and declined the change. Expedia asked me to write to Interjet asking them for the refund. I did that end of May. When I didn’t hear back, I contacted Expedia multiple times in June 2019. Expedia pretended to help but offering sympathies but have no leverage with the airline, or any interest in helping me. After several back and forth, (More than 10 hours of calls), I get an email from Expedia stating they do not wish to help me with the issue anymore. I have the email on file.

Fox Rental Car was the worse rental car experience I ever had in Miami. They have hidden cost, poor inventory and unfair service. Literally I felt assaulted. I reserved a car for three days with a due at pick-up of $92.90 and I ended paying to Fox Rental Car $161.25. They force me to pay a liability insurance, a penalty for bring the car 45 minutes earlier (yes, earlier), in addition to other and other costs.

On the recommendation of Expedia in an area where we were not familiar with hotels the Expedia representative recommended a hotel on Long Island NY. We requested a location near a hotel where we attended a wedding and explained we needed a room for a couple in their late 20’s. Upon arrival at check-in the counter was behind a bulletproof glass. License and credit card information was submitted under a plastic shield. A warning was posted on the check-in counter which stated “Per New Your State Law, vagrants may not exceed a 28 day stay”.

Expedia Corporate failed to cancel my hotel reservation, therefore I was charged 100% of the hotel fees. MARKETING by Expedia - Reserve Now Pay Later - this is improper marketing as hotel charges upfront, not later. HOTEL Canaves Oia, Santorini confirmed with email that Expedia failed to cancel reservation and 100% of charges would be due by me, the customer. EXPEDIA is not recognizing their failure to cancel and will not refund the hotel fee. THIS IS FRAUD and IMPROPER MARKETING.

Booked flight + hotel + car rental and even added travel protection package & collision damage plan for a trip to Orlando, FL. I was given an itinerary # with a summary where it showed a round trip for four travelers: 2 adults, 2 children; but then, I was charged more than summary amount on bank account. Their initial excuse was the children were not added to the plan, which is false because they were also listed on the itinerary and the airline had tickets ready for them. I was told that the price changed while I was booking...and that was the reason for the extra charge.

Used Expedia several times before complete trips - no problem. Book a car in with Hertz London - when I get there no car available. Apparently Expedia sent a "confirmed" reservation to me even though they have not received a confirmation from the car hire company. I'd advise making contact with the car hire company directly.