Expedia Reviews

Bought a plane ticket to visit my daughter for her naval basic training graduation. Saw that the tickets were non-refundable but was duped by the travel insurance promise of 100% refund posted on their site. Unfortunately my daughter broke her foot during basic, so the graduation was pushed 2 months back. Cancelled the flight days prior and filed a claim for a refund only to find out you have to have a medical emergency to get your money back. I am absolutely disgusted with the bait & switch false advertising. Expedia needs to have a class action lawsuit. Let me know where to sign up. They have gotten rich by stealing our money. Oh, one last dig, they definitely don't support the military nor their families. Buy your tickets and hotels elsewhere.

Expedia sold me tickets to the Blue Man Group in NYC. I received a confirmation and vouchers. The next day they cancelled my tickets and told me they were unavailable, which means they never had them to begin with. So, they are selling something they don't have and taking the money. Then they told me it would take 7 days to refund my credit card. So they sold something they don't have and are holding my money for 7 days. Sounds like fraud to me.

I selected my flights, reviewed all information and was entering my payment and then they changed the price with higher cost without approval. I went back to search and it still showed me the original cheap price. They won't change it when I called. I am not sure if someone had the same experience as mine?

Expedia advertised a heavily discounted rate on their site for a high end hotel. Then once I booked the room, they changed the price to be $150 more per night. Once I saw that on the confirmation, I immediately canceled the hotel stay within one minute. They refused to refund the money and also canceled the hotel stay effectively stealing my money with no recourse. I had to speak with 3 different supervisors overseas who did nothing and tried to tell me I had to wait 48-72 hours for them to investigate the situation. I will never do business with this company again and the new level of fraud is appalling - Class Action lawsuit on the way - would highly recommend shorting this stock.

I have booked the Palm Beach Singer Island Resort and Spa 3 times. What I didn't know is that the 1st two times I booked I chose the Palm Beach Marriott Singer Island resort and spa. This time on Expedia I chose what I knew was the hotel I wanted, address and picture exact same. This times it was Palm Beach Singer Island luxury resort and spa. Big mistake, they are owned by different companies. I had an awful room, non-working phones, and TV. Every day they put the towels in the washing and left them there. I had to rewash and dry them daily. I called Expedia about the misleading hotel names. They did nothing. Last time I use Expedia...very disappointed.

I booked a night at the Extended Stay America San Diego, and checking into the hotel was a nightmare. I paid through Expedia and as I was checking the hotel asked for another payment, saying that the payment from Expedia to the hotel was declined. So I had to call Expedia and after 30 minutes they reassured me that I can check in without paying again. So I try checking in for a 2nd time and the same thing happened. They tried to charge me again, saying that Expedia only confirmed that I had a reservation and that's it. So the hotel staff was on the line with Expedia explaining my situation and they asked me to call Expedia again. This was suppose to be between Expedia and and the hotel but I was doing all the work.

My experience with Expedia customer service has been appalling. After years using Expedia to book my trips, I have realized that Expedia does not care about clients (including gold customers like myself) and takes no responsibility and even makes no effort to understand and try to resolve clients issues during the trip. The agents are incompetent, do not provide clarity of rules and they would mislead you to make the booking happen providing inaccurate information for which Expedia takes no responsibility whatsoever. Purposely they will make you wait hours long on calls bouncing you from agent to agent who have been instructed to make it as hard as possible for the client so that the problem goes away by sheer desperation.

We booked a hotel reservation at the Comfort Suites on Tower Road in Denver CO through Expedia. Upon entering the hotel - it was filthy. We made it to the room - hoping it would be better - but it was not. It had dried boogers on the wall, had not been vacuumed. The card they gave us was sticky, and there was dried "something" on the window seal... When we called Expedia - they stated there was nothing more they could do - since they had already paid the hotel and the hotel stated they would not refund our money. So, our family Spring Break getaway was not what it should have been. Do not use Expedia... It is not worth the money or experience.

My wife and I booked international airline tickets through Expedia in Oct 2018 for our trip in Apr 2019. In Feb 2019, we found out that I could no longer fly internationally due to health conditions. That's where the story begins... We call customer service to explain the situation to see if insurance would help cover a refund. We are told that insurance would not cover the health issue and the thousands we paid for the flights are non-refundable. We ask who is in possession of the money we paid and he mentions that Expedia owns the booking but since the trip is non-refundable, we cannot get a refund.

Book Maria Bonita Hotel Ciudad Juárez Mex through Expedia. I never got an email confirmation either from Expedia or Hotel, a week before my trip I notice the dates were wrong through my Expedia account so I contacted them to change dates and mention them I never got an email confirmation from Expedia, I was told to wait 72 hours so they could contact Maria Bonita Hotel and ask for a refund to book the right dates. This was the only option since they were not change dates allowed. After 72 hours Expedia send me an email saying Maria Bonita Hotel charge me a 100% of the money $453.78 dls cause it was a no show, at the end Expedia and Hotel Maria Bonita charged their own commissions and I lost my money and my trip. Really bad experience!

I looked at Expedia to book a hotel in San Francisco. I booked a room at 1:00 PM on March 15th. At 2:00 PM, I noticed that I booked the wrong day, clearly my fault. I called customer service to see about changing the day to March 16th. Now, the price offered was $180 but with taxes and “parking” offered by the hotel for an additional price. It was about close to $280. I asked to change the date and was told that I would get my money back and get the correct date for the hotel. I was on hold for 15 minutes until the agent said that the hotel was not answering and someone would contact me within 2 hours. I let them know I needed the money back today so that I can book the correct day myself. He then informed me that he was waiting for approval and was not sure if I would get my money back.

My husband booked a flight with Expedia to go on a business trip out of the country. I had been diagnosed with ALS, which was devastating news for me and my family. This is a terminal illness that takes away all physical functions including respiratory which is the commonly cause of death. This disease is costly for meds, medical devices, feeding tube and care so my husband can work. He contacted Expedia six weeks before his trip. They said they would need prove that I was ill before they would refund the money.

What a Nightmare - Expedia has really gone downhill and I regret using them for a trip to Indiana in May. Frontier canceled the flight on the 3rd day of our trip so I was told to call the airline to reschedule for another flight making it a 2 day trip. I paid Expedia for 3 nights at a hotel so I had to cancel the 3rd night. The first time I called Expedia she had to transfer me to the "Package Department", after being on hold for 5 minutes the Package lady answered and then hung up on me.

I was booked into a hotel in Shanghai at the end of a 2-week cruise before flying back to Toronto. Trip was to begin on Jan 3/19. Unfortunately I became ill over the holidays with the flu and my GP stated I was contagious and advised not to travel. I informed my travel adviser who immediately canceled the reservation some 14 days notice. Expedia in Cairo sent an email on Jan 5 stating as follows... ”Kindly note that the hotel requested that you send them a medical letter in order to approve refunding your reservation, otherwise it is nonrefundable.”

I booked a car rental online with them. When I got the confirmation, it said I was to return the car at 1 pm and I had put in a later time. I called to get it changed and the lady said she tried but couldn't. Then she said the place was closed on Sundays, the day I was to bring it back. So she said she would cancel it and move it to another day. I told her ok only if there were no more charges. She came back and said it will cost an additional $25 for the change. I told her I should not have been able to click return on Sunday if the place was closed. I told her to cancel everything and I'd go somewhere else. She said it would take 7 days to get my money back even though it had not cleared my bank yet.

Expedia's lack to investigate the hotels they advertise on their site; along with poor record keeping caused me to make a 1000.00 dollar mistake. There were issues with miscommunication due to heavy Mexican accents and poor knowledge concerning the U.S. geography. Thus, this month I will not be able to buy my new home. Thanks Expedia!

False advertisement. I purchased tickets online and 2 days later I was charged a different amount. (More.) I spoke with 6 people. They all couldn’t speak English. The worse customer service. Nightmare. I called to complain. They said they forgot to charge a passenger, that’s why my bill was different, but that’s their mistake not mine.

Second experience (yes this makes me a slow learner) with Expedia site issues leading to an incorrect booking. Called IMMEDIATELY and they begin their system of holds and transfers lasting over an hour (I genuinely believe this to be an intentional attempt to weed out addressing anything) ending in being told they would have to "wait at least 24 hrs" to resolve. In the end they want to charge a cancellation fee (even though I paid for their "insurance"), and would have to create a whole new booking and separate charge to end up where I need to be (Obviously I didn't use them to rebook). Also days to receive my partial refund even though my request began 4 minutes after booking.

I thought I was booking an Alaska Air vacation. What I booked was Expedia. Had I known I was booking Expedia, I would have run. Expedia is horrible. Plans modified, and cannot change hotels without losing $2985 for 6 nights. Full amount. I have had issues with Expedia non customer service in the past, and would never knowingly book again. 1 more question to ask.

Booked cruise for two couples by phone. Agent told me I would get $50 voucher for excursion and $25 credit room. I booked cruise. When I got confirmation it didn’t show room credit. Never got room credit.

I used Expedia to purchased a United Airlines flight round trip from Newark to Tampa. The United Airlines confirmation code only gave me a return flight? My American Express shows round trip charge and my Expedia itinerary shows round trip however United does not have round trip. Agony - 60 minutes on the phone. United/Expedia united telling me I don't have a round trip and Expedia telling me I do. At the end of the day... going under manage reservation with United doesn't produce the same results as using the Expedia confirmation code - WTF. Painful experience. No real price break on Expedia. For now on just booking through United.

Have used Expedia for years and spent a tens of thousands of dollars. Have a so-called ‘Gold Status‘. Called to book a trip. After 1/2 hour on the phone was told I had to call a different number for Gold Members. Did so and spent an additional 40 minutes on the phone. Was told all I get with this Gold Status is extra points. No discounts, nothing additional. Sent a complaint message. Received a response asking for my phone number and telling me they’d have someone from the Gold Status department call. Received a call, spoke to someone who offered me a huge $50.00 credit for all the trouble I’ve had. Then I had to hold for 14 minutes as they couldn’t find anyone to take the call in the appropriate department.

I’ve been using Expedia since 2001. In the last two years, 2018 & 2019 I have had two bookings that have gone wrong. In both situations, even though Expedia recognized that the modifications and extra charges are out of their control, it really bothers that they are not upfront, honest and transparent to the customer that they represent. They used to provide excellent service, you used to know what to expect, but nothing like that is true any longer. I am extremely dissatisfied with their customer service and transparency they used to have.

When You purchase airline tickets at Expedia they do not show you that you have to pay extra baggage fee before you finalize transaction and print itineraries. I pay high price more expensive than other airlines and they put me to AIR CANADA Basic Economy after I accepted payment. This is a crime and prosecutor should follow this guys. I lost $240.

Simply put I was shopping for best price. I booked with BOOKING.COM and got a fair price from them for a 4 day hotel stay. I received an email from Expedia saying that they had a special running. I checked the hotel I was staying at and they offered a better room for a lower price. I cancelled the booking.com reservation (which listed all fees, tax, park, resort fee) making up their price. Expedia said it was the total price, but in fact the reason they were less was that they did not include extras. Then later on I found out they were in fact more expensive adding everything in! I called Expedia and the foreign telemarketer supervisor gave me the runaround to no avail. Be careful of the bat and switch and scams form Expedia!

We booked a package through Expedia for the summer of 2019. My best friend, my son and myself was traveling from the US to London. We had first class tickets on Virgin Atlantic. When we got to the ambassador hotel, we were discriminated against, placed in the basement with mold, ripped carpets and not enough lighting. We refused to stay there. We spend the next 3 hours speaking with Expedia and the hotel staff who asked us to leave and find other accommodations. If we wanted a refund, we needed to stay until the morning to see the day Manager. They placed us in an abandoned part of the hotel in 2 different rooms. The area was so scary, we did not sleep but instead moved the tables in the room and suitcases to the back of the room door.

I booked this hotel for May/1/2019 through Expedia. I booked the room for 4 nights. On Mar/3rd I emailed Expedia to cancel my stay at this hotel. I received an email from Expedia telling me it cannot be canceled and it was up to the hotel. When calling almost 2 months in advance and not being able to cancel is absolutely crazy. The room cost me almost $700 and they held a $300. Security deposit. So now I'm out this money if the hotel doesn't want to refund my money. I will update this after the decision is made.

I was just charged a extra 75 dollars from the site when I found out if I had gone thru the hotel it would of actually been cheaper. How are you a discount site with no discount? Then when I called they told me it was for taxes and hotel fees. I told him the bill was itemized and I saw everything and it still 75 dollar unaccounted for to which he says that the bill is correct. Do not trust them. They are shady.

Extremely poor service here. I booked a 4 day getaway on Expedia as an "all inclusive" BUT when I got here I’m told it’s not an all inclusive booking. I was told initially that Expedia doesn’t have all inclusive options for this resort but I had a smart phone and could see all inclusive rates on Expedia while I was in the lobby and even went to their resort website and found all inclusive options. There was two ladies in at the reception desk that tried to help and I did appreciate their effort. I ended up having to sit in a back office for nearly 3 hours to get some sort of resolution. I am not unreasonable but I booked a " all inclusive " vacation and I wanted to get what I paid for.

I called to get a booking for a flight and a hotel with Expedia today and was very disappointed. The woman I talked to was very rude to me and did not understand what I was trying to do and also trying to rush me off the phone. I've been decided not to book with them and go with another travel agent for my flight and hotel. Will never book with them again. Or tell my friends to book with them as well because they are very rude and disrespectful.

Their website was faulty, their policies misleading, and their customer service starts with foreign contractors who when they get stuck move to a US representative who wants to close you on a typical solution that doesn't favor you. Like a timeshare actually! They may have their own sponsored website for publishing favorable reviews but I felt demeaned and disrespected. Got a lot, lot further with the US airline who understood and solved the problem Expedia created.

If I could give no stars I would. I pre purchased a hotel room 4 blocks away from my house for my husband and I as 1 night get away. I noticed that Expedia had a $10 insurance fee you could add that would allow you to cancel your reservation if something was to come up and be refunded your money. OF COURSE my husband gets sick and we had to cancel the hotel. He had a sinus and head cold. We did not go to the doctor because it was a head cold. They needed verification from a physician of the head cold. Lol.

I admit having a few trips that went smoothly but at least 2 this yr did not and when I tried to change, they gave typical BS about canceling one of 3 nights would be very cost prohibitive. So I was essentially stuck. This trip, they booked me in handicap room (I have no disabilities) possibly to make package cost better (?). But now I’m in room with sink out of bathroom... wood floor bathroom which manager of hotel just explained why (but I was too livid to hear/care). No closet and hanging rack 4ft high so I couldn’t hang clothes without dragging. Didn’t get room cleaned until coming back at 115 pm, filing complaint, then getting misunderstood by maid who thought I said “no service (wanted/needed)” when I said, "YES NEED SERVICE and Towels!!!"

STAY AWAY FROM EXPEDIA!!! The Expedia website refreshes the form and dates default to the current date. I was booking a hotel, and the Expedia form refreshed to the date of purchase, and replaced the dates of travel. Trying to get this resolved has been a nightmare, and still isn't resolved. The Customer Service agent could not access an Expedia email I received that said I'd get a refund, so I had to send him a screen-shot!!! Truly unbelievable low level of company integration and information access, terrible customer service, and logic-defying reservation form.

I booked a room in downtown Nashville. A family illness (serious surgery) came up for that same time. Expedia's customer service person was able to refund the charge and cancel the reservation easily with no fuss or muss. Very much appreciated. It's refreshing to receive good and helpful customer service.

We are Canadians, we booked from Canada to stay in Canada and got charged in US currency. We have no business with the USA, if you do business in Canada with Canadians please don't charge us Rubles of Liras or Euros.

My wife booked a ticket from Sydney to Tel Aviv on Expedia and was given a layover of 1 hr 20 mins at HongKong for a connecting flight using a different carrier. Following booking she rang Expedia to confirm that this time was adequate to catch the connecting flight and was told she needed to contact the airlines. After multiple calls she was informed by the airlines that the time was not sufficient because of a range of procedures including her having to identify her baggage at connecting airport and get it re-booked on the connecting flight. We made several calls to Expedia who were unable or unwilling to get the matter resolved with the airlines expeditiously, despite our emphasising the urgency of a response and that we'd have to book an alternative ticket if they did not resolve the matter.

Last fall my wife and I decided to go to Honolulu. We used Expedia to book our hotel. We discussed if we wanted to stay further out at the Hilton Hawaiian Village or on the beach at the Outrigger Waikiki Beach, which is in central Waikiki. We chose the Village. When Robert's Transportation dropped us off at the Village in the middle of the night we were shocked to find out we were really booked in at the Hilton Waikiki Beach. We had to pay for a cab to get over there. So, now we were not on the beach, had to rearrange our transfers back to the airport and, as the airline lost one of our bags, had to contact them (this during the height of the polar vortex so wait times were 2 + hours to get through) to tell them to send the missing bag to a hotel that was not the one we had told them at the airport.

I've talk to representatives from Expedia on 3 separate occasions, February 2, 4 and again on February 5th. Both representatives were suppose to CORRECTLY revise my dates at a hotel. This should be a simple task but has taken 5 hours on the phone only for my credit card to be over-charged. I will NEVER book with Expedia again. It has been the biggest headache for something as simple as changing hotel dates. Talking to people that are outsourced is NOT helpful. I need to speak to something that will ACCURATELY revised my hotel arrangements without charging my credit card AGAIN!

I experienced technical glitches while trying to cancel within 24 hours on the website. They will just give you a canned answer why they can't refund you. They have no intention to help fix your problem other than provide poor excuses why you don't get refund.

Beware and never book anything on the American Express online FHR website. You are really booking through Expedia and not Amex. If you have any problems you need to call Expedia customer service to fix reservations and Amex travel will not help you. It is a scam that they don't mention Expedia on their website and even the charge on credit card statement says AMEX FHR and not Expedia. I booked a 5 night hotel stay in Miami at Mandarin Oriental and wanted to change it to 3 nights inside the cancellation period. They could not and would not change it. They stated I needed to cancel and rebook reservation which I could not because the hotel was sold out.

Reserved a car in Dominican Republic through Expedia. It was just under $200 for two weeks. Other sites had cars in the mid-200 range, so I went with Expedia. I called to make sure there were no hidden fees - Gabby (whom I recorded), told me the $191 would be the total for the car for the entire time. So. When we got off the plane and found Economy, or Ameri-Rent, we were told at the counter it would be an additional $17 per day. As I'm a lawyer, I knew how to sign the contract without really signing. Turns out they charged my c.c. $438 which is more than $200 over the $27 per day they were trying to charge. I called Expedia and they basically said, tough luck. I will sue them in Small Claims for the amount and the time and any costs I incur suing them. Anyone who'd like to get in on a class action, reply to this comment. Let's get this horrific company. Expedia doesn't deserve anyone's patronage.

I booked a room with through EXPEDIA for SIX nights. It INCLUDED free breakfasts, however, the motel didn't even have a restaurant on site!!! Neither the motel or Expedia would compensate for this false advertising. Expedia should be vetting out the places they book for. So easily and quickly they take your money but afterwards, if you're dissatisfied or have a concern, they DO NOT CARE. Booker Beware.

We booked and paid for our NON- REFUNDABLE AND NON-TRANSFERRABLE hotel accommodation through Expedia for a hotel in Sydney Australia. On or around February 10, 2019, we received an email from Amex with notice of a credit of $90 and change. Being curious as to what it was for since we had not made any changes to our booking, we logged in to our Expedia account and noticed that our booking was changed and advanced to a different date at a destination in the Dominican Republic. Someone who had access to override the non-refundable or transferrable booking made this change.

I have used Expedia for 15 years or more without any issues. But on January 25th I booked a hotel and airfare to Hawaii for my family of 4 and now I have a major problem. Thank goodness I took a screenshot of the "confirmed" page with my itinerary and "total charges" listed because what was actually charged to my credit card was nearly $600 more.

When booking a flight through Expedia, they will sell you tickets without important details like baggage allowance. Additionally they will sell you departing and returning flights without important details that do not match, such as being allowed to check a bag on a departing flight, but not bring the bag back home with you on the returning flight. The information is not display anywhere on the Expedia website. This is a terrible and rather deceptive user experience. When booking a round trip ticket one would assume that the baggage details of each flight would match up and if they did not that one would be alerted to this fact. They make you feel like you are getting a good deal on a ticket, when in reality they are scamming you. In the end I had to purchase a new return ticket that allowed me to bring my bag back home with me. Expedia would not refund my return ticket. So I ended up paying much more.

Wedding group of 22 booked one hotel in Punta Cana. When arrived group was split in half and put in two different parts of the resort due to overbooking. Then resort wanted to charge a fee for upgrading the rooms.

I booked a hotel with Expedia. The terms were non refundable. A few hours later the hotel sent me an email saying "sorry, we have no rooms available". I have not been able to get through to either the hotel or Expedia. I am going to have to address the fraud through my credit card company.

A Spanish-speaking caller was given access by Expedia to my hotel booking changing it from a property in Sydney, Australia March 09-12 to a property in the Dominican Republic Feb 10-13. On discovering the fraud nothing was done to reinstate my reservation or contact me with no results 4 days later. They gave me a reference number Req:**. I have been forced to redo my own reservation at an added cost of $150.00 and am getting no communication or resolution from Expedia.

I booked hotel accommodation via Expedia. The advert for our accommodation does not match what my family received. It was so bad that my family only stayed one night of the four nights we booked. We were refused a refund and Expedia (who we booked through) have been unhelpful. Expedia have failed to address my complaint which relates to misleading advertising. I took photographs but Expedia don't want to know. Expedia advertisement states that there is daily housekeeping, free bottled water, cookware, dishware. The advert also says that the hotel amenities have shopping on site. There was no shopping on site, the apartment was not self-contained, it was not luxury etc. Expedia have been unhelpful. I will never give them my business again.

Expedia is the worst piece of ** to use for reservations. I booked a Motel 6 in Austin that was close to my destination and allowed me to pay when I arrived. When I received the itinerary from Expedia, they changed my reservation to a completely different motel. When I called customer service, they gave me a ** story about the motel not answering and that they would more than likely still charge me. I had to keep my reservation at this other motel. EXPEDIA **!!! I WILL NEVER USE EXPEDIA AGAIN!!! THEY ARE THE WORST TO USE!!!

Every time we try and book a flight you get the same response, "Oops we hate when this happens" and the price jumps up! They set one price but that's just to get you to click on the link. That shouldn't be allowed!

Horrible. DO NOT USE EXPEDIA! It was my first and last time using them. I canceled two weeks ago and I am still waiting for a refund. They blamed it on Carnival Cruises, but it was one of their work from home reps who drop the ball. Luckily I am not depending on that money for something too important because if I was I would be lost.

I am extremely disappointed because I booked my flight with United on Expedia and got insurance but I am being told that if I cancel the flight I will lose everything I paid for the flight. I was also told I cannot even change the flight to use at a later date or for airline credit. I had to travel for work but it got canceled after my dad passed from cancer. I had other trips planned as well and I was able to cancel those with ease because I got insurance so I do not understand why this one is different. I called and I was told I have to submit a death certificate before they can proceed. My dad did not reside in the U.S and he died just 3 days ago. With all I am going through, I do not have the time to worry about getting a death certificate from abroad just to be able to cancel a flight I got insurance for. This is very poor customer service and I will never use any of their services be it from Expedia, United or Travel Guard.

I tried to book flight tickets via Expedia and after providing all the detail when submitted the payment, I got failure message and I tried to book the ticket with a different website (different agent), but latter I noticed that the amount has been deducted from my credit card for the failed transaction and later they sent me the flight ticket. When I have called the customer support for checking they are saying that you booked the ticket. but how is it possible for failed transaction someone can get charged. As per European GDPR system you should not store/use anyone's personal details. I am seeing that Expedia has stored my personal information and stored my credit card details and booked the ticket later.

After being disappointed by CheapOair and her agents, Expedia rebuilt my confidence. The agent that attended to me was very respectful and took time to explain the airline baggage policy. If not for his explanation, I wouldn't have known that the airline charges few for hand luggage except personal carryon bag. Nice job! Thanks Expedia!

I have been an Expedia client for years. But just this morning had the second major issue in two weeks. First one, I reserved a rental car. There was no verbiage about charging and I was charged. I canceled the reservation within hours and my money was held out of the account for over 10 days. This morning I tried booking 2 RT flights. While processing, the screen came back saying the fare was higher. No confirmation. BUT money was taken from my account in the amount of one of the tickets. I called. She told me to go through the process again. I asked if money would be taken again if it did not work and she said "NO". Did it. Money was pulled AGAIN. Not only were the fares falsely advertised they then took money. I have called my bank and filed a claim. Do not know what has happened to Expedia, but this just about seals my usage of them. They are falsely advertising fares and then charging you anyway. Criminal and WRONG.

I booked a hotel and immediately started surfing for other websites for its review out of curiosity. I soon got to know that this property had many bad customer service and room were smelly. Since my daughter had allergic issues related to dust I called up their call center within 25 mins and requested for refund and book another one. I was ready to even shell out extra Money and forgo if lesser amount property is booked. They made some excuses and even said that, "We tried to call you" and similar sales talk. I had no option but to book another one. I recommend not to use this portal.

My wife booked a trip to the US with hotel, flight and car rental through Expedia. We paid for the collision insurance through them. The car received a scratch and we got a bill for 1100 dollars. Expedia's insurance company refuses to pay because my wife book the trip and I rented the car. So her name was not on the rental agreement for the car. We have been going back an forth with them for 2 months now with no cooperation on their part to resolve this issue.

Expedia, this is the second time I tried booking with you and my "booking failed" and you can't find my reservation anywhere. However you took the money out of my bank account (not credit card). There is "nothing you can do for me but to wait until the funds show up in my account again". So here I am waiting for who knows how long until I am re-reimbursed for my "hold" on my money. So now I am S.O.L for booking a vacation until that money comes back in and who knows what the price change will be when that happens. And I couldn't talk to a manager because your "policy is that without a confirmation number you are unable to talk to management". That's such crap and you know it. The customer service you supply is very bad and I was not offered any compensation whatsoever at all. Just told to wait until my money comes back.

I purchased a trip through Expedia to Cancun for myself and family. I also purchased travel insurance as a back up in case something comes up. Well, something came up and I took advantage of the insurance I purchased in good faith. They were extremely helpful (I thought) and explained how the refund would be processed. The hotel and shuttle expense would be credited back to my credit card, however the remaining amount for the airline $2,955.50 would be held as credit by Expedia. This credit can only be used if you contact Expedia direct and I would be charged the cost of the flight change ($200) for American Airlines however, Expedia would credit it back to me (or so I was told). No problem I can do that even if there is an expense I did not account for because "I had travel insurance."

I had a complication with a flight I booked due to its constant change of flight time, duration and adding an additional transit. The customer service left me on the line waiting for around 30 minutes in order to even answer me. After that I was talking with the so called supervisor for 3 hours, I'm not exaggerating in order to get a refund for my flight. I would have used their website again for booking yet they didn't want to issue me a refund in any way.

Avoid like the plague. Called them at the 16038 W Valley Hwy, Tukwila, WA location for shuttle service which they said had been cut off due to weather conditions. I wait in line for an hour in the cold for a cab which could only get me part of the way to the hotel. I call the hotel and ask if there's any way they could send someone half a mile to come grab me. They have the audacity to ask me to find a way back to the airport and they'll now send the shuttle!!?? Obviously care nothing about customer safety or service. Also wouldn't grant me a refund despite refusing to pick me up via shuttle which was the reason I chose them and wouldn't pick me up a half mile away.

Don't download and book with the Expedia app, it defaults you as living in USA. Then if you EVER need customer service for the booking you made and paid for, the Expedia in your country will tell you to contact Expedia USA which is a 48 hour wait time for EVERY SINGLE EMAIL. It took 5 months to straighten out Expedia's booking error and for them to finally issue the refund to me. Don't use! Better yet, just go to the airline website and book from there, it's much easier and cheaper than Expedia.

I booked two hotels through Expedia back in December of 2018 for a trip to San Antonio. I cancelled the reservations 3 days after I made the reservation, however, never received a cancellation. I thought everything was complete and may have been a glitch with their system, yet the cancellation was still received. Well lo and behold on February 1st, I was charged for the total hotel stay for BOTH hotels and then was given the runaround from not only Expedia but from the hotels as well. They stated they are unable to credit my money back because they are not showing it was cancelled.

I booked both airlines to and from Phoenix to Mexico City and my hotel thru Expedia. Upon reaching the W Hotel they had no info on the booking. Luckily, they had room and honored the price I had been given. Then I tried to confirm my flight to Chiapas, Mexico which I had, also, booked thru Expedia. Although I had the paperwork there was no record of that either. I could not reach Expedia. I don't speak Spanish so I enlisted the help of the concierge to try Expedia locally. After more than two hours on the phone I finally had a booking confirmed. Since this was the second problem I asked for details from Expedia for my trip back to Mexico City from Villahermosa, MX. Once again no record.

We were NOT advised of travel documentation needs for France. Flew all the way to Paris and had to fly right back. Horrible service from Expedia Customer Care and the hotel. The hotel agreed to issue a VOUCHER but only gave a TWO week booking window. Completely unrealistic. We won't be using Expedia EVER again!

I have been an Expedia customer for years but stopped using them as much recently as friends have had some bad experiences. However, I recently gave Expedia another try: I booked the Pavilion Hotel on Catalina Island for dates in mid-August. During my booking process, I was given 2 options "Pay now" or "Pay at hotel" with the rate calculation showing $0 today and the full amount due at check in. Since the hotel takes an exorbitant markup during summer months (think: off-season price for a small room is $150 but goes to $400 in summer) and the trip is 7 months away, I chose to the "Pay at hotel" option. The total I would be paying would be north of $1300 for this hotel. Having been burned before by hidden hotel deposits, I double-checked the fine print on Expedia prior to booking to make sure there was no deposit requirement that was hidden in the depths of the booking. There was no indicator whatsoever.

On my recent India trip I had booked a hotel room through Expedia for 2 nights near the KBC area (as I had to appear for the VISA interview the next day I landed). I had all the reservation confirmation and all the payment details as well. On arrival at the hotel (at around 3 AM) I was told that they don't have any details about my reservations and the guy at the front desk was checking it on his cell phone. I had no other option than to leave the place and find another accommodation. I don't know how they consider these kind of hotels for the business. I was alone on this trip... But if my family was with me (wife, 2 kids 1 one year) how inconvenience this whole thing would have caused.

I booked an hotel through Expedia supposed to be for our international vacation but due to medical reason, I had called expedia many times to explain it to them and provide my medical certificate so they can take it into consideration, but I agree with most of the review. They refused to help you whatsoever, no customer service at all and very rude. They will give all the excuses not to help you. Very greedy company, money driven!!!

Expedia unilaterally changed our flight even though the old exists. They said it was the airline so we called the airline who told as us our old flight still exists but Expedia requested the change so they cannot change back unless we pay a fee. Expedia then gives us the runaround telling us to call different divisions within Expedia and asks us to wait for days while they investigate. Absolute joke and time vacuum.

I have booked a hotel for two nights in Sonoma Valley using Expedia. When I received the confirmation e-mail the dates and rooms were completely wrong. I contacted Expedia right after I received the e-mail but Expedia refused to change and/refund my booking. I consider myself a well traveled individual as I travel across the world every year. I will never book via Expedia again, they will trap you and rob you in every way possible.

I have booked through Expedia before with a minor issue, however this most recent booking was horrible. I booked flights on Expedia just recently on January 30th 2019. I had to cancel my flights as we were required to Change the date. As per their policy or WestJet's refund policy I was able to get my refund in full as long as it’s cancelled within 24hrs. I did get my refund however there were two extra charges of over 2000 that came out of my account. I had called Expedia and they pushed me aside and said I needed to contact WestJet. I contacted WestJet and spoke to a lady who advised me that it would be Expedia that would have to clear this up.

I purchased international plane tickets from expedia.com 10 months in advance of our 1/2/2019 travel date. Upon arrival at the airport, we found out that one of the tickets was issued incorrectly by Expedia and that the airline could not let us board the plane. After three hours on the phone at the terminal gate with Expedia and the airline representatives, Expedia told us to buy a WHOLE NEW SET of tickets directly from the airline since they could not fix the e-ticket numbers without a two-day investigation.

Dear Expedia, This is why I will NEVER book with you again. I booked my hotel through your website. The dates were April 9 - 16, 2019. A couple months after that, I was notified that my flight was changed and I would be departing a day later. I contacted your "Customer Service" department by phone and explained the situation. My first phone call, I asked if I could change my hotel dates to April 8-15, 2019.

Expedia refuse to refund for duplicate flight! In October I went to Expedia to book 4 seats on a flight to Austin, USA for Easter 2019. After entering my details their website showed a yellow page stating "we are unable to process your booking". The next day I tried again, same message from Expedia. I gave up and went onto spend my money elsewhere! In November I receive a call from my 83 year old father (from whom I was borrowing the money for these flights) to say he had been charged in excess of £3000 on his credit card! I told him this can't be right, no flights had been booked or confirmed! After a call to Expedia I am shocked to learn that we have indeed been sold 2 flights each on the same plane!

We booked a flight through Expedia which was changed due to an airline decision. We were told by the airline that we could only use Expedia as they were our booking agent. Every time (at least 8 times) I spoke to Expedia I would have to explain the whole situation, they would then send me the same options (as the previous 8 people) had already done, none of which was acceptable. The flight change resulted in a 14 hour overnight stay in Sydney airport.

Hotel and car rental prices were found to be MORE than those available on hotel/car rental company sites! Discounts offered were not really discounts and were often the same prices offered by other websites.

We just booked a flight from Malaga to Athens with a stop in Paris. For peace of mind, we paid an extra 300$ on 500$ for a total of 800$, to select our seat. Once we paid, there was no way to select the seat. We then called Expedia to be told that for the seat selection, we need to call the airline. Nothing was mentioned on the website when we booked the flight. After discussing with the Expedia clerk for 46 minutes, with his coaching, we were able to select the seats for one stretch but not for the other. He then explained that Expedia is not responsible, that the airline are. He suggested that I call the other airline to book my seats 48 hours before the flight. The clerk said he did his best, but Expedia did not.

This is the worst experience I have had dealing with a customer service department. I booked a flight on Expedia.ca. Never once did I go to the .com site. All prices quoted were in Canadian dollars. On checking my visa statement two days later I noticed I had been charged in USD. I immediately called customer service only to be given the worst run around bad customer service experience I have ever had, aside from the same BS as Travelocity. The payment and confirmation page seems to switch over to the US .com page without clearly stating that the prices are now USD and will be charged at a very high exchange rate - (Quoted CAD167 and charged USD225).

I recently booked a hotel on the Oregon Coast for a weekend. The evening before my trip (and day before the stay) I received a notice from Expedia that the Hotel had cancelled my reservation/booking due to "construction". Weird? Was this construction decided at the last minute? It didn't matter - I had a problem. I called the number for Expedia customer support given in the notice. They were on top of it... Super helpful... and somehow found a room for me and Barnaby (my Golden-doodle) at a nearby hotel. That hotel charged more, but Expedia made up the difference. Wow! It seems like every time I try anyone other than Expedia or Orbitz, I come to regret it. Expedia has risen to the top of my Favorites list. I hope they stay there.

I arrived on 1/19/19 with my husband at a hotel booked thru Expedia. I was told there would be an extra fee for him to accompany me in my room of $30 USD a night. I asked to speak to a manager since I thought this was a very large increase. No manager or owner was available. I also asked for a receipt or documentation and was refused. I then thought this extra $30, a total of $120 for the 4 nights would go in the clerk's pocket maybe. I thought this might be a scam since no one was overseeing this operation. It was also Morocco which is known for scamming tourists. I looked online to see how much extra it would be if I had booked the king size bed for 2 people instead of just me and the extra charge was $5 a night totaling $20 for the 4 nights I was planning to stay.

I recently tried to book a hotel and a flight package, this should have totaled £540 for both the flight and the hotel. After entering my payment details the app said 'Your booking is now being processed. Click here to view your itinerary'. Clicked it and nothing. No itinerary, no booking confirmation, no confirmation order etc. It took me to the homepage. I left it for a while as I thought it may take a while to process. However after checking again, still nothing. I checked my bank account and £80 had been taken by Ryanair for the flights.

Expedia offered a one week car rental deal (through Sixt Car Rental - run far away). We paid our deposit and went to pick up our rental car at Mexico City Airport. The desk clerk told us that they would have to hold a minimum deposit of $1000 USD (which for us in Canada is more like $1300). This was exorbitant and more than my husband or I have ever payed for a rental deposit - anywhere in the world, and we are both experienced drivers with unblemished driving records. We did not pick up the car and I contacted Expedia to explain that this fee was more than we were able to afford and was not mentioned at all in the rental agreement/reservation.

Expedia has screwed us over twice now. We bought a whole trip including hotel, flight, car rental, insurance. They charged for everything upfront. Once the trip was over the rental place charged us. We have been fighting with Expedia for a year and a half trying to get our money back and they keep promising they will fix it. Foolishly we purchased a hotel through them, the one we picked was not the one they set us up at. Every time we called we had to wait another day or 48 hours for someone to get back to us. The hotel we stayed at was the wrong hotel “thanks to Expedia”. Then the amenities that were promised didn’t exist.

They offer a reward program that helps give me some money back and I still get the lowest cost for what I am looking for. They also have very good service and help get any problem resolved and over the years I have used this problem resolution service a few times with great results.

I got email confirmation from Expedia and the dates were wrong. I immediately called customer support. “Sorry that’s nonrefundable,” is the only answer I got. I called the Holiday Inn several times too. After several more phone calls and emails to Expedia, I finally got my “take a hike” email. I could have dealt with losing $100, but I needed a hotel so I would not have to drive back home 2 hours after oral surgery. So I needed to spend more time burning up favors to find someone to drive me instead. All this started when I read the confirmation, realized Expedia’s computer booking made a mistake and immediately tried to correct it. Expedia would not own up to it. I had spent $1000s through Expedia over the previous year and they couldn’t help me out over their $100 mistake. Bye, bye Expedia. Never again.

Just lost $2000 because of lies and misinformation. First, never buy insurance. Airlines provide the same thing for free. So Expedia insurance is useless. That said, I needed to change my flight since I couldn't cancel it. Expedia talked me into keeping airline credit, but completely ignored airline policies. So I changed my ticket and was told there was no expiration date (I specifically asked since I was paying an additional $666 to keep my credit while changing the destination). That was completely wrong. Ticket credit is only valid from 1 year of purchase. Yesterday, they said they were on the phone with Air France and the airline "requested" I call them directly to resolve the issue. That was a complete lie.

I purchased 3 RT tickets and we had to cancel my daughter ticket. I purchase the insurance just in case we need to cancel for whatever reason. The policy said 100% cancellation. That’s it. It never said for sickness only. Now I have been on the phone with Expedia and the first thing they tell you is, "Let me see if the airline offer a refund when they clearly know they don’t." It is my mistake that I did not look at the amount of complaints that Expedia have against them. What I am really upset about is that the consumer have no protection against this type of ripe off.

On the day before our international flight, we received an email from Expedia informing us that Air Europa (don't ever make the mistake of flying with them) is going to charge us for our checked luggage. If we had known that ahead of time, we never would have booked that flight. Not only that, but Air Europa did not honor our seat purchase and sold our seats to another customer. They know they can get away with this. Now that Expedia knows how unhappy I was with their service, they are claiming that the trip was cancelled, so they don't have to bear responsibility for any help they can give me, or refund anything I overpaid. They don't even have to take responsibility for their bad service by claiming the flights were cancelled.

We had a worst experience ever with Expedia! We lost $354 because we cancel the hotel since they don’t have a parking space for my vehicle. They never give us our money back! Called the customer service million times yet they can’t help us. They just promised us that they will refund our Money yet months of waiting nothing was refunded. Been trying to write a review on the Expedia website but there's no option to write a review.

Expedia online is limited. Unable to book multiple hotels for same vacation. I.e. 1 week at one resort and 1 week at another. Also Expedia is terrible when you are trying to use an airline credit. We were given multiple excuses, ended up losing over $800 credit.

Failed to clarify Enterprise rent a car company policy, requiring credit card to rent a car at the local airport, not accepting debit card as payment at the airport when I’ve done it multiple times in the past at other locations.

This is the text of the review I gave Expedia after my experience: "I have used Expedia on more than a dozen vacations and for years had no complaints, other than that it was sometimes difficult to converse with the representative due to language differences. With each of my last two vacations, I had a parent in the hospital (one for major heart surgery and the other for a drug interaction reaction). In both cases, I purchased trip insurance. I was told for the first trip that I would need the heart surgeon to sign papers, which is absolutely ridiculous. I saw the surgeon for a total of about five minutes before the operation, and never again. It is unfair to expect me to burden that person with your paperwork. I think this is part of the design of the insurance.

I've been using Expedia for purchasing tickets and hotel reservations for over 10 years. One of the best tools out there always. Together with TripAdvisor they are the only sites I respect and believe. Never had a problem and the information and pictures are very accurate.

I booked a flight this morning through Expedia from Saudi Arabia to Poland. My total amount at checkout was $533 INCLUDING my $35 flight protection plan. All of the sudden two payments come through from my bank showing a deduction of $533 and an additional $36. I phoned customer services and all she kept on telling me was, “Phone your bank.” MY BANK DID NOT TAKE AN EXTRA $36, EXPEDIA DID! And then all of the sudden she tells me that Expedia charges an extra fee for using a debit card and not a credit card.

I have never been treated so badly by a customer service department. Being conned out of hundreds of pounds. Am turning to Citizens Advice and my credit card company for assistance. Booked a holiday online with a total of £977 - they have taken £5998 from our credit card saying the price jumped up last minute. Economy flights and 3 nights in a 3* hotel in NYC would NEVER come to this much money. Repeated the process online again and again, always under £1000. Saying I now have to pay them a £200 cancellation fee or keep the holiday at £6000??!! Expedia have no regards for their customers whatsoever- disgusting.

Excellent majorities of times when booking flights, hotels and cars together. But be careful to check times before paying because I couldn’t pick up the car when I landed and had to pay for an extra night at a hotel. And even though I realized the mistake before I left and considered them at least more than half responsible they refused to reimburse me for the extra night.

I had bad experience with Expedia customer service. I had booked my ticket through Expedia. On my return journey I showed up at the airport and the airlines informed me that my flight is cancelled (Qatar Airways) because while coming in I was no show. Even though for flying in I had different airline. I was with customer service for 5 hours on the phone and in the end I have to buy new tickets ($3500). I have 2 small kids who have to wait at the airport for the whole night as I was on phone with the customer service (listening to their music for most part). I hope they have better customer service rep who could understand the situation and at least provide constant updates instead on putting me on hold for more than a hour without updating me. The amount of time and the stress I had to go through I will never ever book through Expedia again.

The grounds were shabby, the neighborhood was bad, and the staff were surly. Review of Americas Best Value Inn-Schenectady/Albany West. Reviewed today: On 11/8/18 I booked an airfare and hotel through Expedia.com wherein I paid $210.18 for a hotel room at America’s Best Value Inn in Schenectady N.Y -- This reservation was for one person for 3 nights.

Booked Air travel through Expedia. Flight was with Frontier. Purchased Flight Cancellation plan through Expedia as the flight was originally noncancellable. My travel plans changed, so I attempted to cancel online through Expedia. Expedia said I needed to contact Frontier. Frontier said I needed to contact the agent, Expedia... Back and forth confusion only to end up losing the $192 total paid for the one way fair which included $19 for cancellation plan. Expedia was only willing to refund the $19 and Frontier charged $119 FEE for the cancellation - even though I was within the 24 hour time frame to cancel, the element of surprise is how Frontier says "they allow cancellation within 24 hours of flight but must be within 7 days of flight to not pay $119 cancellation penalty"...

Due to Expedia's failure to specify payments options they processed our money under false pretenses. It cost us time and money. Rude customer service that would not try and help. We were only able to get $50 back but lost $100+ (which will take weeks). We have used Expedia for years, but we will never use this service ever again. My advice cut the middle man out and use main services. It was cheaper anyway.

So, it's been one week since our trip was supposed to start. I booked a round trip for 3 from Saskatoon, SK to Palm Springs, CA including a car rental from Jan 9, 2019 to Jan 18, 2019 using Expedia. We flew to Calgary airport where we were surprisingly denied entry to the US. I spoke to WestJet management to rebook our flights to get back to Saskatoon where we learned that they were unable to help us due to the cheap flights that were purchased through Expedia.

A few friends and I planned to take the kids to Great Wolf Lodge. We planned a date and we all looked into booking. My friends booked through Booking.com and I booked through Expedia. My friend asked how much did I Pay, advised I paid $740.00, she said she paid $520.00 through Booking.com for the same exact booked. I called Expedia same day to cancel and book with Booking.com, the agent said I didn't need to do that as they have a price match guarantee program, advised me to take a screen shot of the rate and email it to them then they would reimburse the balance. LIARS.

We recently booked a hotel near the Atlanta airport for a late night layover. Our party consisted of two adults and three children. We inputted the number of people in our party into the Expedia website and were offered a room that would accommodate all of us, which we purchased. When we arrived at the hotel, we were told that the room only had two queen beds and that the hotel does not have, and has never had, any rollaway beds, mattresses, or other form of additional sleeping arrangement that would prevent three people from sleeping in one bed.

Do not book through Expedia. Do not. Heed the warning. Do not think that it won’t matter because you won’t need customer service. You might. You never know. And when you need help you won’t find it. If you have TD travel points, find another way to use them, if you can. Booking a trip is easy. Have problems and need to cancel, you are royally pooched. I mean, a simple request to cancel our Cuba vacation has taken us as couple a combined 8 hours, just to cancel—we have not yet succeeded. We have succeeded only in hearing endlessly looped hold messages and cheesy hold music.

I booked a ticket using Expedia and cancelled immediately within 24 hours. I was eligible for FULL REFUND. Checking my bank statement, I see that they have charged everything in US dollars and the refund received is lesser than what was deducted from my account. Also, there was some hidden charges. I booked using Canadian Dollars and when I called customer care, they mentioned that I received a lesser rate because of the exchange rate. I asked Expedia it was not my fault when the amount was deducted in USD and they refused to give me a refund. I would suggest anyone planning to use Expedia. BEWARE. DO NOT BOOK THROUGH THIS PLATFORM. THEY CHARGE YOU UNNECESSARILY AND DO NOT PROVIDE A REFUND.

Expedia feeds their client tell wrong information. They say on their opening page the wrong price and the second page they charge more. Deceiving and false information is the worst way to advertise to the customers. The manager was rude, abrupt and careless. When asked his name wouldn’t give it out and was not helpful at all. Unlike their competitors iTravel2000 and Red Tag give the right price to begin with. They allure people by saying they’re getting discount when in actuality they lie until the time of payments. Terrible company...

I had booked airfare through Expedia, and had to make a change to the dates. I understand that there were change fees issued by the airline which were $400 per person. I had no problems paying that as I knew I had to pay to change the tickets as they were nonrefundable. The part that was the issue was that Expedia wanted to charge me an extra $250 per person for changing my tickets on top of what the airline wanted to charge me. I end up having to go directly through the airline to get it handled as even United Airlines was not sure why Expedia was charging me the extra $250 per person. Also I purchased travel insurance with them for $108.

I tried to book a flight with Expedia, the process for payment did not go thru; then we attempt to process again, it said use another card which is very unlikely because we had put enough monies to pay with all fees included. The next day I see my credit card account statement and see two processed payments to Expedia for $29.00... And the reason it would not go thru is because Expedia first charges the $29 tying up your card and not allowing it to go thru. These tickets are not cheap but they charged me twice for this $29.00 fee and then said the card was declined!!!

I booked a flight with my family **. 24 hours before I cancelled 'cause needed to change the date. The message that pop up when you cancel a flight is, "YOUR ITINERARY WAS FULLY CANCELLED AND YOU WILL RECEIVE A FULLY REFUND." So I proceed to book my new flight as I was running out of time. Two days later as I didn't receive my refund, I called and they answer that by Expedia policy the customer needs to call directly the airline to make the cancellation 'cause is a low cost airline. So no refund from Spirit, and the only answer is that from $700 they will only credit $200, not a refund.

The prepaid 3-star room was not available when I arrived at 10:30 pm. The line to check in at the hotel was so long, and only 1 desk person, that around 3 hours would be required to wait for my non-smoking room, which I had overheard was no longer available. Expedia refused to stand by the availability of my room on the date reserved. They further refused to refund the prepayment.

Booked tickets for Universal Studios for Jan 2019 and was double billed extra 300 dollars. Attempts to call Expedia was 45 minutes of being on hold and later informed by Carla that additional reservation that I did not make is not cancellable or refundable. I will never use Expedia again and encourage anyone considering using Expedia to beware.

I booked a flight through Expedia and also purchased the cancellation insurance through a third party company (Allianz). Due to unforeseen circumstances, I needed to cancel or change my flight. After speaking with Expedia multiple times as well as the insurance company and the airline I was not allowed to cancel or even change the flight. They showed zero compassion to my situation. As someone who works in the hotel industry, I was shocked at the lack of care I received. I will most definitely be sharing my experience with friends, family, coworkers, and guests and encouraging them to find an alternative site. And will never be using the site again.

Expedia bad. Real bad. Problems with packaging. Had reservations for 7 days hotel and car rental. Something wrong with their system. Only booked ca reservation for 2 days and had to pay out of my pocket and they won’t refund me. STAY AWAY from Expedia.

I booked an apartment for my family of 6 in August 2018 for a stay in Cordoba, Spain December 2018. Everything was paid for and I received a confirmation from Expedia and a week before I even called and received a copy of the receipt. Upon arrival to the booked apartment, they had no reservation on their computer. I tried calling Expedia, waited on the phone for an hour and no one answered. I had to book a new hotel last minute for triple the price!!! And pay my phone bill, waste time of my vacation, sent an email, called 3 times after and still haven’t received my money back. I have been booking everything with Expedia for the last 5 years: rental cars, hotels and flights. This was my last!!!

I was booking a hotel for myself and two kids to Ellicottville New York. A beautiful ski resort. Upon booking my hotel with Expedia and clicking accept... my confirmation that came to me was incorrect and my dates were changed. Upon contacting customer Service immediately and contacting the hotel where I was going, Expedia would not cancel my reservation and make the correction.

I booked a day trip to Mt.Fuji from Tokyo via Expedia last week. I received the confirmation from Expedia which was immediate followed by an email from the tour operating company informing me that the tour was cancelled due to scheduled maintenance. I called Expedia to inquire this and received a reply from them saying there is no issue with the tour and it is on! I had to write and call the tour operator in Japan spend quite a long time on phone with them reconfirm that the tour is indeed cancelled and there is no confusion about the cancellation. I called Expedia and I was still given the answer that there is no issue with the tour. This morning I get an email saying my tour is cancelled with no explanation or even an apology from them. Absolutely disgusting, unprofessional and pathetic! Please book directly with tour operators and avoid.

SeaGarden Beach Resort - All Inclusive. 3.5 out of 5.0. 8 Kent Avenue, Montego Bay, Saint James 1-800-318-4917. Price was: $979 Price is now: $895/person. With Air... Booked for 3 of my family members Jan 9th 2019 for an April 2019 trip... Price was $2685.75 total. Submitted all information with names for room and names for selected included flights that were PART of the bundle. Inputted credit card information. Received an alert after my credit card went through on their summary page stating "WE HATE WHEN THIS HAPPENS. Price of your trip has changed from $2685.75 to $6570.75. Rates can change." $4,000.00 MORE!!! Called Rep at Expedia. She was a sweetheart and was pretty much in shock herself. She tried booking for me online and received same alert... Never again.

If there is less than 1 star that is what I would give! Expedia took our money to secure a hotel room in Miami (we booked a month ahead) 2 hours before we arrived in Miami we received a text from Expedia that our reservation was canceled with no explanation - so clearly they are taking money from unsuspecting travelers not booking hotel rooms and hoping they can get a better deal at a later time so they can keep the money they save by booking last minute - I will continue to write reviews and report this company for its underhanded and deceptive practices!

I had been booking through Expedia for extensive travel for 3 years now with the impression of continuously earning points through my email. I purchased over 125,000$ in travel and I was trying to find out how many points I had and they tell me zero. How is that possible. They say I wasn't properly enrolled. Clearly they see all of my itineraries, customer service was terrible and willing to do nothing and told me to take a hike. Never again will I use this company.

I recently stayed at El Emperador hotel in Puerto Vallarta, Mexico for Christmas and New Year's. Expedia’s photos and amenities are false advertisement. The place is dirty. There were ANTS and MOLD EVERYWHERE. Upon arrival the bedding had large stains as well as the couch and chair. You could not even leave your toothbrush out due to the ants or anything out on the kitchenette. The stove did not work and the refrigerator was rusted. The jacuzzi did not work.

I have been transferred 5 times and put on and off hold for nearly 3 hours tonight in 3 separate attempts to use a flight voucher after having to cancel a previously booked trip and rebook. The 400 bucks or so that the flight voucher is valued for is simply not worth the aggravation. I will chalk this one up to experience and never ever ever make a booking with Expedia again. I am currently waiting to be transferred to the management in the faint hope that I might get to resolve my growing frustrations but frankly I am holding out little hope. I think they do this on purpose so those of us who were foolish enough to make a booking with them will give up and they'll pocket the money we are out.

I had a room booking in Hyatt in Monterey California for December 2018. Our plans changed so cancelled booking in July 2018. However when I cancelled my booking that night somehow a duplicate booking was made for the same date at the same hotel??? I did not know this until my card was charged for 1 night by the Hyatt in Monterey. On 2nd January 2019 contacted the Hyatt to be told about this booking. Spoken to Expedia to be told about this other booking which I have not made. Both companies should give better services. Hyatt also refuse to give me a refund. I will never again use or check Expedia for any booking.

I booked a 10 day stay at the Honolulu Ritz Carlton with flights and car. I purchased trip health insurance and refundable flight tickets. I fell ill the night before the trip due to recurring horrific migraine headache. I am under constant doctor's care for this life long disease. I could not make it out of the bed to get to the flight. We cancelled the trip. I got a prompt refund from Alaska Airlines and Alamo car rental. However, the ** Ritz Carlton kept ALL the money I paid for a 10 day stay, about $8,000.

I booked a car, and when I went to pick up the car they gave me something totally different, the cost was double. Expedia sold me an insurance and Thrifty said that that insurance did not work and I had to buy another. I had to wait around one hour and the car they gave me was dirty. I will never use Expedia again in my life.

Please avoid Pacific Cove Luau. I requested to move a reservation from one day to the next due to my baby not cooperating w/ me. It was a simple request. I had to ask multiple times because the booking was done through Expedia and their relationship w/ this vendor. Nowhere in the business partnership with Expedia and Pacific Cove Luau does it mention a rescheduling fee, not even the receipt. They failed to establish that in writing and wanted me to pay $30 per person just to update the reservation to the next day.

Used Expedia for a hotel stay. When I got to the hotel they explained that I booked the room for 1 person and that I had 2 people. I asked how much more it was and they told me I had to change it with Expedia. I called my CC company and they in turn contacted Expedia. Mind you this at 12am in the morning. Expedia said they can't change it. The hotel would not change it. Long story short I had to go to another hotel and Expedia rebilled me for the stay a couple months later. Nobody would do anything and it ruined my evening and my opinion of the company.

I called Expedia customer service several times to adjust my wife's last name putting her married name, but they have done nothing. They just want me to rebooked another flight, which I refused. We proceeded with our flight without questions by the airlines. On our way back to Canada, our flight got some changes, but Expedia did not notify us of the flight changes making us no-show at the airport check-in. It's good that the airline rebooked us for another flight, because I showed them the ticket that I received from Expedia. The problem however is that we have to stay overnight in Chicago airport. I asked Expedia to provide us a hotel. They said there will be a hotel that will be provided by O'Hare international airport, I just have to ask the passport services or customer services in Chicago airport as they left a note about our accommodation.

I tried to reserve a car with Economy Car Rental in Orlando, Fla., on Expedia. Expedia issued an error message that the attempted reservation failed, and it is listed as "unbooked" by Expedia. In fact, it was booked, and Economy Car Rental charged my credit card. But, neither Expedia nor Economy Car Rental will issue anything to say that I have a prepaid reservation. Each says it's the others responsibility to do so, and I'm stuck in the middle. Never again! I would definitely recommend using Expedia to comparison shop, and then book directly with the companies you are going to use.

I booked a hotel stay on Dec 26, 2018 and paid in full. I received confirmation immediately. On Dec 28, I received an e-mail from Expedia. It said: "Dear Michael, Thank you for your reservation at the Hard Rock Hotel & Casino Atlantic City, checking in on 2019-01-04. We require an one- night plus taxes deposit prior to arrival. We attempted to collect the deposit with the credit card provided without success. Please provide alternative payment method by calling our customer service team at 954-327-7625, open 24 hours - 7 days a week. If deposit is not received within 24 hours of this communication, we will assume you no longer want to keep this reservation and it will be cancelled."

I was shown a price twice on their site for a hotel room at $55, yet when I booked it they charged me $70.58. I called Customer Service and was told to refresh, which I did for the 3rd time, and still got the same price. She had me log out and the price for not being logged in was $68. I was told prices change. So never take a price they offer at face value. They can change it at will. I am canceling my membership and telling everyone that I know to never use Expedia!

I booked The Novotel Wembley in April 2018 for May 2019. The booking was confirmed - and at the present time still states confirmed. When I rang Expedia to check I was told that I did not need to confirm with the hotel as the booking was definitely confirmed. However, I checked with the hotel anyway and was shocked to find that they have no record of my booking. I rang a Expedia again and they said that they would check with the hotel for me. They came back after 10 minutes and agreed that the hotel did not have a booking, but could not explain how this had happened. When I pressed for an explanation they said that they would have to speak to the reservations team.

Made reservation online for hotel. Confirmation of reservation received. Notice received that reservation had been canceled, yet when I contacted my bank, the charge had been debited from my account. I sent that information to Expedia and no response. I assumed cancellation notice was sent in error. Fast-forward to check-in at hotel desk. No current reservation found, one made and canceled. Luckily there was a room available (during Christmas holiday rush). Room rate was less than Expedia quoted. We will never use Expedia again and will reserve directly with the hotel.

On Expedia, one needs to look at their Leadership to understand the culture. I bought a return ticket on Expedia in November 2017. When I went on the Expedia portal to check on the return flight in April, 2018 the ticket had changed to a one-way ticket—itinerary, ticket number, booking ID, price was exactly the same as the ticket I had purchased. Expedia’s claim, Swiss Air had cancelled the flight.

I booked a hotel room through Expedia. I never received a confirmation email. Thinking a glitch had occurred and the reservation never went through, I called the hotel to see if the reservation had gone through. (This was about 6 hours after making the reservation, once I'd realized there was no confirmation email.) The hotel rep stated that there was no reservation in their system. I shrugged it off, got back onto Expedia and booked a different hotel. This time I got a confirmation email.

Canadian businesses beware - if you use Expedia, the invoice you receive for travel in Canada, paid in Canadian dollars and issued by expedia.ca will not contain any reference to GST. This is an issue if you use Expedia to book trips for business. I contacted Expedia and was told I was SOL. Nice company.

Just like other customers reviewing here, been booking flights and hotels via Expedia since 2013. Last year, I was wary of booking hotels because I trusted when they say "Your reservation is confirmed, no need to call to confirm". Arrived at hotel at 6:30pm only to be told that our reservation was cancelled and hotel was fully booked. Meanwhile, Expedia site shows confirmation was current. Had to scramble to get a room that evening. It unduly added stress to my daughter who had early morning med school interview the following day. Expedia did give $50 compensation but the stress that evening trying to find a hotel was not cool -- we drove far and we had to get a hotel farther from the med school.

I've been a regular Expedia customer since 2000. Booking all of my air, hotel and car rentals exclusively through them (over $11k US in 2018 alone). I will no longer be using Expedia in the future. I took to the internet and was surprised/not surprised to find thousands of complaints against Expedia. Looks like the recipe for very large class-action lawsuit against Expedia. Something happened to Expedia customer service in recent years and they have turned into a scam company. My advice to anyone out there listening: BEWARE! I had an issue about 6 months ago with a hotel booking via Expedia and my customer service experience with them at that time was poor. I wrote it off as an anomaly. Well, I guess that wasn't an anomaly.

I’m very, very angry right now. I use Expedia to book all my traveling for the last 15 years but I will never ever use it again. I booked a flight through Expedia from Croatia to Tel Aviv and about 9 date before the flight; I realized that it conflicts with observing one of our holidays. I called them and asked if there is a way that I can change the flights to the next day and that I’m willing to pay the penalty fee. From now on; they just put every little details on the airline’s policy. That’s a shame! I won’t use them ever.

We have been using Expedia for the last 9 years, both for booking the rooms and flights and we were generally satisfied. However, today we stayed in a hotel where we had to pay $116.75 for the pet fee in San Antonio while the price for our 5 member family was $116.48! I really think that such a huge hidden fee should be notified on time by Expedia to protect their customers. There is no way we would book this room for that price! And there is no way we will use Expedia in future!

We had an inquiry about a beer and food shortage. We called Expedia and spoke with Adam. He was cold and irate with zero customer service. Cut us off and rushed our every word. Adam if you read this please find a job that doesn't involve customer service.

Booked with Expedia for a week long vacation three months ahead of time. I trusted their ad when they say of price drops, they will notify the customer. I selected a pricey hotel since I had not been on vacation for 6 years and wanted to spoil myself. It had been a difficult year. When I check into the hotel, as expected, my nightly rate was quite high. I decided to check and see how much the rate of the hotel was had I checked in without a reservation and to my surprise, Expedia had it at least $80 cheaper nightly.

I bought a ticket with Expedia, my plane was canceled and I have not yet received my money back for more than a year. March 2017. I have often called to Expedia but every time they told me to wait. Probably will not see my money again (700$).

This is the second time I’ve had an issue with Expedia. The last time, the rental company made up for it so I never complained. On Christmas Day, I booked a hotel room and a vehicle for travel from West Palm Beach to Miami Beach. A one way trip of approximately 65-70 miles. On the appointed day, I arrived at Enterprise Car Rental to meet a nice but highly frustrated clerk who essentially told me that she didn’t have any car to rent notwithstanding our confirmed reservation. Ultimately, after waiting for nearly 45 minutes, she told me that the best she could do was to give us a pickup truck. The weather was not good and we would have subjected our belongings into inclement weather. As a result, we opted not to rent a vehicle because she didn’t actually have any to rent. Expedia should have been aware.

I used Expedia to make this reservation. This was the nastiest hotel I have ever been to. Kids in the next room crying and laughing, jumping on the bed. Our kitchen had roaches we discovered about 45 minutes after arriving. We checked out, told the nice girl at the front desk why. She scanned our hotel key cards out and then, Expedia refused to refund us. We have filed a complaint with the BBB in the Orlando FL area and have also filed a complaint with the Atty General for consumer affairs. We may even entertain a class action lawsuits as I can see by the thousands of complaints that there are SO MANY VICTIMS of Expedia. I am only out $89 but...this place was sooo nasty. I will NEVER USE EXPEDIA.COM again.

I was shopping around for my best deal for a hotel in Collingwood, I put in all of my info including my debit card info but did not click on submit request because I was waiting on a response from my daughter as to whether she was able to find an Airbnb instead. I let that screen sit long enough for it to go into sleep mode (10 minutes). I called my daughter. She said she couldn't find anything. When I touched my keyboard and lit up my pc, to my shock I saw that the booking was done, there was a Congratulations message on my screen from Expedia along with a confirmation/booking number!

Carsrental.com reserved a car for us in July 2018 at a Hertz office in Punta Cana (Bravaro) that had been permanently closed in July 2018 and we were not notified of this. 3 days before we left for our holiday they had sent another reminder notice for the reservation and it still had the permanently closed Hertz office address on it! We arrived in Punta Cana in December 2018 with no car available. The Hertz agent at the airport would not help us out and we had to scramble to find a last minute taxi to drive us the 3.5 hour drive to our resort in Las Terrenas. $350 US one-way fare!! Now we have to find a ride back at a big expense. Carsrental.com, Expedia (parent company) and Hertz have not responded to our emails. Terrible customer service.

Expedia is great at solving problems once they happen. They charge me for my flight ticket two weeks in advance, then sends me an email saying that they hadn't charged because of a "technical problem" (common Expedia) a few days before my flight. Then they overcharge me and send an email apologizing and confirming a refund on the same day. Two weeks later, I still don't have the refund. Lousy service provider with a mediocre system from my experience. Next time I'm booking direct with the airline.

Expedia claims to offer a rewards program as a way to entice consumers to purchase their products/services. However, Expedia fails to abide by their own terms and conditions as far as that rewards program is concerned. The terms and conditions surrounding rewards earned through the Expedia Rewards program are earned on every qualifying stay but they are to be held in pending status until two conditions is met: the travel has ended and confirmation of payment has been received. Over the course of a month I purchased nearly daily hotel bookings, yet none of my rewards points have been made available for use. This is an issue since both conditions have already been met: the bookings were for one night only and payment for the bookings was taken immediately AND the payments have since posted to my bank account. There are no other conditions left to be met but I have no rewards points available to use.

I booked flights Santiago (Chile) to Canada. I missed them for a visa problem in Chile. Obviously they didn't want to give me any cents. If I wanted to rebook, I had to pay a 300 US fee + the new ticket. They told me: "We have a really good offer. We just speak with Air Canada, you'll just have to pay 100 US + your ticket and not 300 US. It will be one thousand..." I stop her. "Sorry, I found a ticket 310 US with Aeromexico." They replied: "Ahh... Yes, the flight for tonight? Yeah I can see it. Do you want me to book it for you?" Stupid. How can you suggest me a ticket more than a thousand (after 1 hour on the phone) when you're seeing a ticket way more cheaper... #commission. #They don't care about their clients. Never Again.

Expedia lies... Please share that this travel agency offers all inclusive and upon arrival they tell you that they have only booked your room. They make you wait almost 4 hours on the phone to offer you a solution and then they tell you that they cannot solve anything. Please spread so that no one else is deceived by this travel agency and your money is stolen.

Expedia in Canada is run by a call center in Cairo Egypt. I am of Egyptian origin so it really pains me to write this review. The people at that call center are very nice, even charming, but each time I dealt with them a problem occurred, the last one being MAJOR, sorry MORE THAN MAJOR. I had a trip for two on Delta to FLA canceled but could be reinstated with a penalty of 200$ per person if completed before the end of December. Nice. We decided instead to fly Business Class on Delta from Montreal-Paris-Madrid co-shared with Air France (AF). Expedia started by issuing the two replacement tickets with a different return date for my wife and me, one on December 18 and one on December 19!

I studied all of the fine print to my hotel booking to make sure Expedia wasn't going to steal anything. I agreed to a price. But after I hit the submit button, the price changed. How sleazy. Expedia is not to be trusted.

I booked an "all inclusive vacation" at a resort that was rated 4.8 stars out of 5. Please note: Expedia is present at this resort EVERYDAY and aware the resort was completing a MAJOR restructuring of the resort. Bear in mind I said RESTRUCTURING not construction as in maintenance. The time frame for this was from 11/26/18->12/15/18. Unfortunately our vacation was 11/26/18->12/03/18 and a horrible experience.

I have used Expedia lots of times, but they just don’t seem to care anymore. I booked a rental car through them for Avis. When I went to pick up the car it was TWICE as much as my reservations. I brought the car back a day early and received NO credit. I will never use Avis or Expedia again. This was my first time using Avis and they don’t care at all. Expedia once had good deals and cared about their service, but that is no longer true of them. I tried to get help from Expedia, but got a foreign call center with people who barely speak English and can’t and/or won’t even try to help you.

I purchased two tickets through Expedia on United Airlines. When I went to check in and get my boarding passes, there were no seats available except with an upgrade purchase. I had already bought and paid for tickets--this is extremely deceptive. Here's your tickets, but oh, you wanted seats, well that will cost more. No, give me the price at the outset, don't upcharge me at the 11th hour. I will never book through Expedia or on United again.

The travel "insurance" is a total RIPOFF. It through AIG, and they will find any stupid excuse to refuse your claim. No matter how legitimate is your claim you can bet they have some clause on page 973 paragraph 57 giving them an out. AIG is the biggest band of dishonest crooks in the business. Stay away.

I made a Hong Kong hostel booking for October 17, 2018 (for 6 nights) months ahead, and received a booking number from Expedia. The arrangement was to pay the hostel upon arrival. When I arrived at the hostel in mid afternoon on October 17, the hostel staff told me I had NO reservation and there was NO room for me. I showed them my Expedia booking confirmation printout, but they told me to leave. I have to scramble to find another place to stay right away or faced sleeping on the streets that night. Fortunately I lived in Hong Kong many years ago and is still somewhat familiar with the place, so managed to find a nearby hostel for two nights (that only had a 2-night availability) which bought me time to find another hostel for the following 4 nights.

Expedia is only good when everything goes well. If there is any issue, you will be spending lots of time to solve and you will be the one who will do all. As a travel Agent, Expedia will not do anything. Even you talk to them and they never call you back. I called 3 times and all of them promised me to call me back but NO ONE called me. What a joke. What is the point to use Expedia? You can get cheaper if you book the itinerary individually. I am warning you. Do not use EXPEDIA.

Will try and keep it short and simple. Purchased a flight to Cabo and paid the added cost for price match promise. Received about 3 emails congratulating me on better price matches that added up to $166.28. Read the terms and conditions that clearly stated to wait after our flight and then call and ask for our price match refund. When we called customer service... which of course is an overseas Indian service! They tried to tell me that I wasn't eligible for my refund because I called after my flight! Whaaaa! Immediately asked for U.S. customer service which I was denied. I was passed along to a manager/supervisor and was offered a $166.28 credit on my next purchase, which I turned down!!!

Expedia is a big liar and have massive obstacles for customer to contact them. There is no way you can contact them to cancel ticket within the time frame given. Book ticket to fly from Asia to Melbourne. Only to find next day the airline provider is cheaper by 25 percent. Try contact them and email them. Send me auto generated build in statistic bar chart that my price still the cheapest. No one call back. NO email replied either after 24 hours. Do not book with them. I am gonna warn my fellow internet bloggers about Expedia about the price drop promise they refused. WORST EXPERIENCE EVER!

Scam 1: Per a phone reservation with Expedia.com, they sold me a non-refundable air travel ticket with no seats available, and then when the seats were made available, the only seats available cost an additional $260.00. So the choices were, lose all my money on a non-refundable ticket or be scammed by Expedia and Cathay Pacific for an additional $260.00.

Expedia screwed me over big time, me and my girlfriend were traveling to Colombia with a layover in Mexico. I booked a hotel at the NH collection Mexico airport (worst option) but she was arriving a day before me. When booking the room the website didn’t give me the option to add her as my guest. Now the hotel won’t let her check in with my 2 daughters! Worst experience ever! No hotel and now my little girls have to suffer. This is so stressful and inconvenient. Scammers.

Every year I book a flight across the country to celebrate my goddaughter's birthday. I booked a returning flight for December 18 (the day of their birthday). When I received the return flight information it stated that the flight indeed was returning on the 18th. When I received my information to check in my flight suddenly stated I would return Dec 17. Same time leaving and returning, just exactly one day earlier. I called Delta. They couldn’t do anything because it was booked through third party. Called Expedia, took about an hour, only to be told another company would call me back within 24-48 hrs. All dealing with this WHILE on vacation. Other company called me back and said they couldn’t do anything and I would have to pay the difference. Will NEVER use them again. DISGUSTED.

I booked my flight and hotel to Vancouver on Expedia app. On last step before paying, it showed me $1839.42 (under ''total due today''). I checked out and received my itinerary. Two days later on my bank statement, they charged me $2014.18. I called them to ask the difference be refunded, after speaking with three different reps including an accountant and 35 minutes, they said they need me to hold on until they find a manager to go through the details with me! I asked them to call me back with the result as I was at work but they said I needed to hold on and they can't call me back!

Paint peeling off, room door key would not open, maid could not open. Fellow called and 3 keys and some WD$0 finally worked. 2 bath towels in bathroom and no hairdryer. 2 requests - got wash cloths and hand towels. Window A/C, TV and bedside lamp all plugged into same extension cord. View thru dirty window of large A/C unit below and old buildings needing repair. Vending machines out of order for drinks or snacks and no ice machine. Building does not have canopy as pictured, only small lettering with name on one window and one door. Drove past 3 times till taxi driver told us where to find. I cannot believe Expedia would be connected in way with this excuse for a hotel! I seriously doubt that I will ever book anything from you again.

Do not use the hotel booking protection. You will be charged 9 extra dollars and will not get your money back unless the reason you had to cancel is because you died. Absolutely a joke. I wasted my money and I might as well add that Expedia's website is very irritating.

It’s best to book your flight through airline in case something in your life comes up. They wouldn’t even let me change the depart date. The airline could if I booked through them but because I booked through Expedia I couldn’t. Huge bummer. I’ll never book through Expedia again.

Booked a reservation thru Expedia for a room on December 4, 2018 at the Baymont Inn, Smithfield, North Carolina just for one night! This hotel is a dump and Expedia should inspect and check the facility before recommending it to its customers! This hotel is not a place you would recommend anybody to stay, it is dirty, stinks, smell like dog pee in the room and is very noisy! Expedia does not tell their customer about these problems and when you pay to stay in such a place and complain about all this that happened, they have a deaf ear! My advice to everybody, book a reservation and ask to pay at the facility, so you can check the room and decide if it is to your satisfaction before accepting to stay and pay!

I booked a flight on Expedia.ca and then had to cancel it within 24 hours. They said that they don't do refunds unless it’s same day. They also say online that it is the airline rules, which is incorrect. Expedia is a SCAM.

We booked flights for my in-laws thru Expedia and when we got the airport the airline couldn’t check the bags to the final destination and informed us that we need to pick up the bags in Frankfort. Unfortunately they didn’t have a visa for Germany and airline wouldn’t let them board. Spend 3 hours on the phone with both Lufthansa and Expedia with no solutions provided and had to repeat the story over and over again. Transferred to a supervisor who wasn’t helpful either and informed that I needed a new booking and they wouldn’t refund me anything. Instead I had to pay for new tickets thru a different airline/itinerary. The root cause of the issue is that the partner airline didn’t have access to check the bags to final destination so they should be responsible for making sure this is known when booking the flights.

I book 25 trips a year on Expedia. At the time of this booking I had 10 pending bookings. I booked a car and realized the dates were wrong, I called about 90 seconds later and they would not do anything.

I have never in my life dealt with such misinformed and lousy customer service reps on the phone. I booked a bargain fare flight on Expedia, but before purchasing I called to confirm the time slot in which my flight would fall because the information on their website is extremely misleading. I was told that I was correct in my understanding of the information, and went ahead and booked the flight. The email I received an hour later contained information completely opposite of what I had called to confirm.

I contacted them 2 weeks prior to cancel a hotel reservation. They said they would contact the hotel and try to get a refund. They told me I would be charged one night cancellation penalty. This was ridiculous for a dump Best Western which was all that was available. Ultimately they never refunded anything. I’ve spent a lot of money with these jerks in the past and they don’t care. What a scam. Don’t even consider calling these idiots.

I really regret and feel bad that I have been a customer with Expedia for more than 4 years! I booked a flight with Royal Jordanian Airlines flight from Riyadh to Amman to Barcelona, on December 13 through Expedia. However, I just got a call from Expedia on December 7th telling me that my flight was cancelled! I told the agent that I paid for a protection plan; does protect me in such of like this situation? The agent told me “Yes sir, we will cancel your flight with Royal Jordanian Airlines and we will book a similar flight for you" (with Turkish airline). I ask the agent a clear question, "Am I going to be the one who is responsible for the extra charges?" The agent said, "No, and we (speaking on behalf of Expedia) will get back to you within less than 24 hours."

They charged me $700, but hotel provided me with $600 bill. When enquired about this to Expedia, they said it is their convenience. Also the Expedia agent misguided me that they are booking room with Kitchen but when go to Hotel, that hotel doesn't have rooms with Kitchen. My trip ended up with very disappointing experience because of Expedia even after spending hours in planning.

Please do your self a favor and book your trips anywhere else! After multiple calls and emails we had to spend 5+ hours on the phone to re-book a flight Expedia was aware we would be unable to make due to the previous flight landing within 45 min. A lot of Indian support people with thick accents and ZERO knowledge. If that's your thing, go ahead and give them a call, otherwise book direct and save yourself a BIG headache.

I am only giving them two stars because I finally did get a refund. I booked a hotel in Addis Ababa through Expedia several months prior to my arrival date. When I got to the hotel, they had no record of my having paid, even though I had my receipt from Expedia. So I had to pay again. Once home, I contacted Expedia by phone, was told they had to contact the hotel. A day or two later I got an email saying they were trying with no success.

We booked our once in a lifetime family trip to Galapagos through Expedia. On the way there, we had multiple transfers, IAH -> Bogota-> Quito -> Galapagos. Unfortunately on the day of departure, my husband realized the Bogota to Quito flight was cancelled (Expedia did not notify us) and had to call Expedia to ask them about this issue. Since Expedia was not aware or did not notify us, we lost a day of hotel and excursion costs (Expensive in Galapagos!). Then, on the return flight, Expedia did not reconfirm one leg of our return flight. I was on the phone with them at the airport for likely an hour and they were no help. We called to get a refund for the tickets we had to rebuy, and they are telling us to file a complaint with the airline company who did not confirm our tickets. We bought through Expedia so expected Expedia to confirm our tickets with the airline company. Worst company we've dealt with and will never book through Expedia again.

I have booked 2 tickets to Lisbon on the telephone in August for our New Year vacation. As instructed on the internet we are to contact the airline by pressing the button to add seats. I could not have any contact at all so I waited 1 day and try again. Then I wrote the Expedia booked date and name for our book tickets and choose my seats. TAP (Portugal Airline) took the payment and issued the seats but somehow when my credit card bill came TAP has taken payment for the 2 tickets and Expedia also took payment for my 2 tickets. I have now 4 tickets with the same name and the same flight/time to Lisbon. I have since then spend 2 months talking to TAP Air and Expedia but Expedia will not help. I have turn to the consumer council in Sweden and they advise me what to do. They also thinks it is Expedia mistake and no one else. But Expedia will not refund me and put all the blame on the customer.

I booked both flight and hotel and had them confirmed. When I went to the airport the booking was canceled and I luckily got on because there was space (had to purchase the ticket then and there). The hotel in Orlando said it had no record of my booking when I landed. DO NOT USE EXPEDIA.COM, they are frauds and have a bunch of noisy foreigners handling their calls, probably for low wages which almost always equals poor service.

We booked a very last minute hotel in St Croix, Club Comanche Hotel. We got there the next day only to be given a room with mold. All the pictures we saw on their site were beautiful. This is far from the truth. The place was a dump. smelled like mold even in the hallways. We went to the desk and told them we could not stay in a hotel with mold. She asked if we wanted another room, we told them that even the hallways smelled and we fear for our health. She said no problem, went over and refunded our resort fee.

Horrific. Booked an apartment in London to take my family, including a 1 year old baby and 3 year old toddler, down for the weekend. Got a confirmation email, paid. Assumed that was that, all sorted. Decent company thought I. Three days before our day of travel, I looked at my confirmation email to check the address and how to check in. It said to contact the apartment in advance to arrange check in, gave a mobile number. I called the number. No answer. Sent texts, used the 'message hotel' facility on the Expedia app. Nothing. The morning before we were due to go, I got a text from the apartment, basically some guy renting his place out on a sub-standard Airbnb, to say that there was actually no availability. There had been an error in 'calendar synchronisation'.

One of our friends got seriously sick one week before traveling and he could not fly according to a doctor's assessment. Expedia refused to refund the amount for this one person. When booked there were 2 baggage included per person. When arriving at the Airport, they told us that this was not the case. For the return flight we then tried to pay online for extra baggage (Which is cheaper), but this was not possible... We contacted Expedia several times for all this problems, but they refused to help or do anything. Worst experience with a travel agency ever.

Made a hotel reservation near the new house we are buying. It was very expensive $750 for 5 days but the only thing available at Xmas time. Ended up being able to move into the house due to the graciousness of the sellers and canceled 30 days out. Rip off. Lost the entire amount. I would recommend Booking.com cause I never had this problem with them and we travel a lot.

When we made the reservations for this hotel "Smart Live Oak Uptown Downtown in Dallas Texas" we were upset and clouded because my mother-in-law passed away, we were flying out from CA to Texas, we didn't realize until a couple days later that we were staying with relatives, the hotel amount was $748.44!!! We contacted Expedia to cancel our hotel reservations. We got an email later, stating they are not going to refund our money! We tried everything to get our money back!!! We are grieving over the death of our mother while trying to get our money back! That is so unfair!!! WARNING. DO NOT MAKE TRAVEL PLANS WITH EXPEDIA AND SMART LIVE OAK UPTOWN DOWNTOWN IN DALLAS TEXAS!!!

I rented a vehicle through Expedia for Cancun, Mexico. According to the car rental in Mexico (Europcar), Expedia knows that their insurance doesn't cover you in Mexico. So I was charged an additional $210, instead of the original amount Expedia had advertised which was the amount of 105.00. My total cost was 315 for renting a car for 4 days. I wouldn't even pay that here (Cal). Expedia advertised the vehicle for $7 a day for 4 days plus ins. Sounds great, right? Expect to pay 3x that amount.

We booked a hotel through Expedia that said it was 27 miles from our location we wanted to visit. When we arrived we found out it was five hours from where we wanted to visit. It was 27 miles if you are a mountain goat and can go over mountains where there is no road. Contacted Expedia, told them about their error on their website and they said they see nothing wrong with their website ad. Sent them pictures of the ad that shows 27 miles away and still the answer came back there was nothing wrong with the information on their website. We had to forfeit two nights in order to stay at our desired destination. They would do nothing to help us. To me this is false advertising.

I booked a hotel through Expedia for future dates of travel the 25-26 a month away and they booked it for the 25-26 of the current month. We called them because we had received a "review your stay" email when we were not scheduled to stay for another month. After many phone calls and emails of them supposedly going back and forth with the hotel for the refund they told us the hotel was not going to refund us and there was nothing they could do. I told them multiple times that this was THEIR error not the hotel's, we booked through Expedia. We will be contesting the charges through our bank and will never go through them again!

I reserved a car for 7 days in December. My granddaughter passed away and we had to go a week earlier than our planned trip. The original reservation was to pick up in New Orleans. Just changing the pick up location to Baton Rouge they wanted to more than double the total price! Ridiculous! I logged in to Travelocity, got a new reservation, added an extra day, paying less than I was going to for the original reservation.

If you prefer to not have your already very expensive flight itinerary to South America (Bos, MA -> BH, Brazil) that have been reserved and paid for adjusted less than a month in advance of your trip with 3 impressively lacking and less-than-ideal options provided for you to choose from, which for me included: 1. extending your layover by 4 hours on the 3rd leg of your trip so that your total traveling time exceeds 24 hours, 2. sleeping at the airport overnight and catching a flight the next morning and guaranteeing you will have spent 36+ hours flying and/or waiting for flights.

Detailed info below, but to summarize: We cancelled hotel 19 DAYS in advance. Expedia didn't inform the hotel. The hotel charged us. Expedia won’t do anything to make it right. We booked a hotel room through Expedia. Unable to make the trip, we logged into Expedia and cancelled the hotel 19 DAYS IN ADVANCE (much more than the required 24 hours). Expedia failed to relay our cancellation to the hotel and we were charged for the room. After several phone calls and detailed emails - where we included a copy of our CANCELLATION CONFIRMATION FROM EXPEDIA - Expedia says there's nothing they can do. The hotel is in their right to keep our deposit because they were not notified of the cancellation. Expedia refuses to even give us a credit to use towards another reservation in the future. Hugely disappointed. You may want to seriously consider another travel site for your bookings.

I bought a ticket through Expedia.com as they advertise the 24 hours cancellation policy, that it is also part of the aviation regulations in the USA. Before the 24 hour I tried to cancel the flight but the website didn't allow me. I called them to cancel but they said that they can't cancel because they have a different arrangement with Air Asia. And they derived me to them (as if it was not their problem anymore). And of course Air Asia also said that once it is booked no refunds are possible. I bought the ticket through Expedia so I believe that they should honor their free 24 hour cancellation policy. And if they can't have it with some airlines, they should not work with them or at least specify them very clearly while people are making the booking so they don't end up losing their money for nothing. Expedia I believe it is not ethically performing businesses.

Booked a flight on Expedia and bought the travel protection plan. Had a change in plans so I called Expedia to cancel the flight and they told me I couldn't. They said the protection plan didn't apply to this flight. Are you kidding me. As far as I'm concerned that is fraud. Cost me $153.00 but I will get the last laugh. Canceled my credit card and will never buy anything from them again.

My flight was canceled and they did not cancel my reservation at the hotel and so far they have not pronounced on returning my money. It's not my fault the flight was canceled, they have to return my money because it was a high amount, I send a message and the ex-post does not respond.

I had to pay for another ticket with the correct name. I lost $376.40. I will never use Expedia again. All this money wasted and I was on the phone for hours and Expedia could not finish the new purchase and I had to go online and repurchase. So ridiculous.

I will never book on Expedia again. After using it for years, I realize it doesn't make any sense not to deal directly with the airlines. You spend loads of time on hold for anything you need while they go to the airlines. You might as well do it directly. Very frustrating and a complete waste of time.

Book with a price of 16 per night for a hotel room but when they did a fare calculation, they put it as 21 per night. Super secretive with their pricing mechanism and a lot of click bait. Watch out before paying the final price as they have tons of hidden fees.

Please save yourself time and money, DO NOT use this website for your travel needs. I booked a flight for my senior citizen mother, bought insurance on the flight because she does have some health issues. Unfortunately she became ill and I had to cancel the flight, I was told that the insurance didn't cover the flight. First why would Expedia sell insurance on flights that are not covered. This is fraud! Why would I pay money for a service that I could not use. They need to be held accountable and put out of business. They should be sued for scamming people out of money.