Expedia Reviews

After a sudden cancelled flight Expedia did absolutely nothing good to help us. We have to buy our own tickets to reach our destination and the ticket for our flight back home because Expedia had cancelled our flights back. We emailed them from Europe with enough time to let them know we needed our return tickets but they cancelled that anyways. They leave you alone to claim to the air company, it is a waste of time to try to get any help, explanation or refund from them. I am not going to use Expedia for future flights even more, I am going to deal directly with the Airlines instead this people.

Expedia provides worry free travel: Money Back Guarantee (To the extent you are not satisfied with excursions you participate in, we will provide a full refund). We joined Kauai, HI helicopter adventure on 4/18/2019 at 9am. No one show up to pick us up at 9am. until we called them. Our tour time very clear on paper was 9am. (Order #**) They said our tour time was 10:30am. How can we satisfied for this arrangement? They didn't refund for us. Don't trust Expedia!

I have used Expedia a couple times in the past for booking flights and vacations and never had any issues. However, my recent experience has made me doubtful that I will ever use Expedia again. 2 days before my return flight from a vacation, Expedia emailed me saying there were changes to my flight, and when I called them they said that all flights from Air Canada had been cancelled, so they had moved my flight to the following day. They said that I would have to either pay for an extra night at a hotel, or book another flight with a different airline at my own cost.

Expedia is not a honest company, I booked a package with them where I bought the protection plan for 100% refund in case of cancellation. I had to cancel and they refunded me 60% of the money only. There are better companies out there. I have friends that also had problem with them. Read the comments and reviews on FB and other pages. Think twice before booking something with this company.

I accidentally booked the same day for a hotel room. I immediately called Expedia to make a correction and they simply refused! Then I called the Pemberton Valley Lodge and explained what happened. They said It’s against policy to intervene that I had to deal with Expedia. Stay away from Expedia!

Hello, also I have a big big problem with Expedia. I booked 2 tickets in February, I got a Storno email, but until now didn’t get the money back, always an answer- "We are working on it." In the next days I will go to a lawyer, TV, now starting to write to all platforms!!! I have enough!!!! Expedia can’t exist anymore! They are so many complaints about Expedia. Shame on you!!! I write emails like 2, 3 times per week with supervisors, always another one???? And they write me back always the same **, they can't write even correctly my name, they use 3 different names???? I just want my money back. My Case ID **

I rented a car through Expedia/Dollar. When I arrived at the airport to pick up my car, they had placed the reservation in my underaged son's name. Refused to add me on and refused to change the reservation. So I had to cancel the reservation which was $176 and re-rent a car the cost me $430 due to the high demand at the time. Morons! Never again.

Booked a hotel through Expedia. My Visa card was charged the cost and received hotel confirmation. Next day, they canceled hotel reservation. They refunded my Visa card but I ended up with currency conversion cost. They agreed to refund this but again changed their mind and offered an Expedia voucher which I refused; wanted the money back. I was embarrassed at hotel after Expedia canceled my reservation and had to pay for overseas phone call to contact my bank about Visa card. Many phone calls and emails and wasted time. They caused all of this and still never refunded my exchange loss. Book directly with hotel or airline and forget this incompetent company.

After being speaking with an agent and being on hold for +35min they told me the cost to change the reservation for flights would be almost $500 instead of the expected ~$150 (accounting for the change fee and ticket price difference). After challenging their figure and nearly 1 hr on the phone, they did concede the point and only charged me the correct amount.

I booked a trip to Cancun and did a bundle and pre-paid for hotel airfare and shuttle and the shuttle never showed up to get us at the airport. We had no way to get to our hotel. Finally we had a cab take us and pick us up for departure. we called Expedia and they refused to reimburse us. They said the super shuttle in Mexico said they did pick us up and Expedia believed them over us. We ended up paying for for transportation twice. Expedia was very rude and unprofessional.

I booked for a hotel room for the firefighter convention in Indy on 4/8/19 for $264.42. Expedia kicked in the wrong date on the reservation 9:34am. 3 minutes later, I quickly cancelled the room at 9:37am. Emails confirm this. Yet, I don't get a refund. My email from them states, "Your Room Has Been Cancelled". You figure only 3 mins elapsed from when I reserved the room to when I cancelled. I also then reserved another room for the date I needed through Expedia, which was double the price.

Was booking Las Vegas. Didn’t realize I had the wrong date. Also bought insurance, canceled within 4 hours. Return flight from Frontier refused refund. They lie when they say free cancelation in 24 hours. Expedia makes you call Frontier to cancel. Terrible experience especially canceled within 24 hours and bought insurance. The insurance is worthless and Expedia and Frontier no help.

In October 2018, I bought tickets for a baseball game in May 2019 through Expedia whom I trusted as I have used them for years. I live in UK, game is in Washington DC. At the end of March 2018 I became ill with pneumonia - very ill with eight days in intensive care. I have been in hospital for three weeks and cannot fly for three months due to the condition. Our holiday to Washington has had to be cancelled. I contacted Expedia.com/event-tickets to request a refund of the $70 for the tickets a week ago and have sent reminders since but have not been granted the courtesy of a response. Thanks for nothing Expedia.com.

Booked a car through Expedia (in addition to the flight) and paid for the car insurance at the time of booking as Expedia advertised that I would get a discount if I pay through them. When I arrived at the airport to pick up the car the agent said that the insurance that I paid to Expedia does not show up in their system and that I have to pay the insurance directly to them! So naturally I paid thinking that there must be a mistake and that I would contact Expedia later and they would surely refund me.

I booked flight to travel on Air NZ from LAX to LHR with Expedia, and only used them because they had a bundle car deal. A few days after my initial booking I had to change my flight to leave earlier to back to London quicker to see my dying Father In Law. I called Expedia and after an hour they were able to change the outward journey, and an email confirmation was sent. Over 24 hrs later I received an email saying that there was a problem with the booking.

Very disappointed about their customer service especially when there is a refund involved. (If it's paying them then they are super fast) I had to call international to the US around 5 times and they made sure to keep me waiting for 50 minutes to an hour until I either hang up or the call disconnects to avoid resolving the issue. Contact me at ** and I can tell you the details. My complaint are all backed up with recordings as per their claim.

I booked a one-way flight Seattle to Phoenix on 4/17/19 and paid an extra $49 per seat to upgrade so that I could choose two seats together. Total fare was $155.30/each. Four days later, I received an email advising my seat assignments were cancelled. I went immediately to the airline website and discovered that the only seats I can choose are center seats, not together and that I can UPGRADE to Main Cabin for $49. I already paid to Upgrade to Main Cabin. After spending hours on hold, explaining over and over again to employees in call centers located in India--their method of breaking you down seems to be to spend hours talking in circles, saying nothing and then repeating back to you a different story than you just told them...

I made a reservation for a hotel on Expedia, but, somehow the dates got switched. I cancelled the reservation, and asked for a refund to which they said yes. The 1st agent told me that it would take 7 days for the $242 to show up on my bank account. Two weeks passes and no money. I call again and the 2nd agent tells me it's going to take 7 BUSINESS days, so, the money would come in the 22nd of April. It's the 22nd still no money. Im currently on the phone with another agent. The cutest thing of it all, is that the original charge they made to my account, is nowhere to be found. 3 different agents, with 3 different responses. It's making me mad because it's not $5, it's $242 that are a significant amount to me right now. I asked for a refund in hopes to have my money back. Not saying to not book on Expedia, but, double check your reservations. Not putting up my name for obvious reasons.

In March I booked a trip to India through Expedia. The return flight ended up being cancelled, so I was patient and rebooked with the same. The very next day the rebooked flight was also cancelled. At this point I decided to cancel the flight and buy a ticket with a different company. I requested my refund. After 40 days now, Expedia has not resolved the issue and has told me I have to resolve it myself with the airline company. I have contacted the airline and they have told me that Expedia should be the one to resolve the issue and they can not help me. Bottom line is, Expedia is the worst when it comes to customer satisfaction. I have used them before without any problems, but you only know a company for who they are when there are problems. STAY AWAY FROM THEM.

I missed the field where I captured names for 7 travelers, after 2 weeks Expedia and Iberia tells me that I need to made a new reservation, therefore losing $10,300 USD. Expedia policy is that after 24 hours of reservation they cannot capture something so simple as moving one name from one field to another... even considering that flight date is July 13, 2019 (more than 80 days from today). My name in the ticket will be printed **, MR JOSE LUIS **. When my name in the passport is JOSE LUIS **.. and Expedia or Iberia cannot change to **, MR JOSE LUIS. Itinerary number is **.

This was the worst travel agency I dealt with. Their customer service is so horrible and they don't know what they are talking about and no records of any customer interaction. Every agent tells a different statement and kept the customer on hold for hours. I booked an India trip with them 3 months prior to the travel and after 20 days airlines canceled one of the flight and I called them to check what's going on.

Booked a hotel on March 16. Their system changed the date to 17, after discovering the problem they refused to refund the charge claiming the hotel are charging for cancellation. Called the hotel. The manager said there be no charge but Expedia pocketed the money. DO NOT USE THIS SITE OR MAKE ANY BUSINESS WITH THEM.

When I booked a hotel reservation in April 2019 with "reservations.com", I was quoted an inaccurate rate. They did not tell me there was going to be an extra $15.00 because I was not a member of the RCLUB, whatever that means. I found this out only after I was charged on my credit card and saw the bill. I was not even given the opportunity to join the "RCLUB". When I called the number to inquire I was told it was nonrefundable. AND THAT'S WHEN I FOUND OUT WHO I WAS REALLY DEALING WITH. RESERVATIONS.COM IS ACTUALLY EXPEDIA. Had I known, I would never have booked. I would not recommend this company to anyone.

Do not use Expedia for any traveling. I had reserved a room and then purchased hotel protection and I had to cancel my reservation and they still made me pay the amount even though I had the hotel protection. They aren't helpful at all!!! Stay away!!

Booked a flight to Europe November 2018 to fly in July 2019. Received an email this week that all flights canceled, and that Expedia would be helping me with the refund. Called their customer service line and was on hold for over 45 minutes. Finally the agent, after checking with multiple people, asked if I could call back as she had to confirm their policy. After another call and similar wait time I was told they could not help, as the airline has gone out of business and I would need to contact the now defunct airline directly. I called Jet airlines and was told in no uncertain terms that Expedia should be refunding my money for the flights. After another unsuccessful call to Expedia, I contacted my cc company to see if they could help. I still have no idea whether I will get my money back. Worst experience I have ever had.

After being declined on the Expedia website 3 times with no explanation as to why the trip was not booked I called the company directly. The Expedia representative explained that it was a problem with the flight that even though the website said the flight was available, it really wasn’t. Then my credit card was locked out as the Expedia representative also tried several times to book my vacation. I had to call the bank to get my card overrode.

I booked a hotel in PHI PHI island. Princess PHI PHI don't stay there and DON'T BOOK! Had a family emergency and had to cancel trip 1 week in advanced. Was told the hotel didn’t want to refund me. So even though I bought insurance, having a 10 year old niece in critical condition didn’t matter to them! Very disappointed and dissatisfied! I didn’t cancel just because. Tripmasters refund the rest of my trip! If you are looking for reliable and understanding company book with Travel Master! I will never use Expedia and will tell all my friends and family and also use social media to let people know!

I recently booked a flight with Expedia.co.uk and they are not transparent with the charges during the booking. Expedia UK provides you a price in GBP and when you actually book a flight you end up paying in GBP. I recently booked a flight for £783.51 and at no point it was mentioned that the airline I chose was charging in Euros and that the GBP price quoted is an estimate. I used my credit card to pay £783.51 and when my credit card statement arrived I was shocked to see that the amount paid was in Euro. And I was charged €913.72 plus non-sterling transaction fee of £21.55. Firstly, I lost out on the exchange rate as the credit card companies never offer good exchange rates - the exchange rate applied was 1.1662 when it was 1.1862 on that day.

I booked 2 rooms under one confirmation itinerary. I canceled the rooms 3 days prior to check-in, received confirmation email that full itinerary had been successfully canceled without charges. I then am charged for original stay for one of the rooms. Expedia requested I forward cancellation email, of which I did immediately. I am advised that it was problem with their app as to why only one of the two rooms were canceled and hotel would not refund my money. So I pay for Expedia erroneous cancellation and hotel tells me my problem! I was long-standing patron of Expedia without issue. I have canceled all future vacations through Expedia. They have lost another good customer!!!

I booked a hotel and flight package deal from NYC to Jamaica with Expedia. Before the 24 hour mark, I was able to change my flight to the following day. However, the hotel - Knutsford Court - refused to be flexible. Expedia assured me that there would be no or minimal charge (certainly less than 700 bucks!) to make this change. Instead, they succumbed to this property's greedy policies to keep all money. I have been using Expedia for years, and this is how they are going to treat a long time customer?

I have paid for a car rental + full insurance in Punta Cana for 2 weeks. When I went to Pick up the car the dealer refused to give it to me unless I don't pay another insurance that was twice the price of the whole rental. I refused of course because in this way price will be triple than Expedia offer or in any other rental company. Expedia could not solve that I get the car and they also refuse to refund my payment. Cheaters, take your money and deliver no service. Îs my fault as a client they have a faulty contract with local dealer. Although I made complaint to them I had no reaction, no solution, no refund. They were incapable of solving the problem with local dealer and refuse to refund my payment although they did not delivered the paid service.

I booked a "pay later" hotel through Expedia in January, expecting to not be charged until my stay in June as stated on Expedia's website. Randomly in April, the hotel charges me for half of my stay. No warning, no explanation. Just a random charge for half my vacation from my bank. I call Expedia for an explanation and spend 7 days trying to get refunded for the amount due to the lack of information provided my Expedia. You cannot contact the corporate support directly, so you have to go through all the levels of poor service to get to anyone who can assist you with a refund each and everyday. I was offered a $50 credit!!! No. I will not be booking from you again, keep your credit. Finally get a refund approved, but it will take them 15, yes 15, business days to process the refund!!! No thanks Expedia, I will take all my business and personal travel plans elsewhere.

I am very frustrated and disappointed with the service I got from Expedia. I booked a ticket from Them thru Saudi Airlines. They sent me a confirmation and after couple of hours I got an email and they said that the Saudi Airlines didn’t acknowledge the ticket that I purchased but it was already deducted on my account. I called the customer service immediately but they didn’t manage to help me and give me options. They just want to get money and business! The expedia couldn’t even send me a “VOID LETTER” with the exact amount that they didn’t withdraw the 406$. It is a big amount of money. It looks like that they are scamming the customers! I will never recommend this company to anyone and will never use this company to book tickets again!

This site has gotten horrible. I made a car reservation and they dinged my credit card at time of booking. There was no language in the booking that said it was a prepaid booking. I called the customer service line and they told me pretty much to shove it up my **. Avoid this site at all costs, they are crooked and dishonest and have no respect for their customers. If I could give a no star rating I would.

My wife booked a room for 2 nights so she could take our granddaughter to Charleston, SC for a 3 day sightseeing trip. The plans did not work out so the reservation was cancelled at least 48 hours prior to arrival. Expedia charged for one night stating the cancellation was not within the allotted time. Cancellations were not clear so the usual 24 hr was thought to be the rule. Never again will we use Expedia and negative recommendations will be given if ask our opinion.

Expedia is a SCAM! We booked hotel accommodation through them a month ago. When we got to the hotel, there was no reservation for us. We were traveling with a child, imagine the inconvenience. They agreed to cancel our reservation and refund us between 7-10 working days. They have not refunded us and when we make follow up, it’s one story after the other. They are SCAMMERS! I wouldn’t recommend them, EVER!

Awful website. No chance to review booking before proceeding with payment. If there's a mistake, Expedia cheats customers by charging them and telling them it's the airline rules. Also, please: STOP telling people your system has crashed, as excuse for keeping them ages on phone line, when in fact, all you are doing is: Answering other complaints and rotating between callers. Seriously.

Been on hold for over 1 hour, pushing 2 at this point because they scammed me. Tried to use points, was charged the full amount instead. Save your time and money and go somewhere else. Unbelievable. Try to get through to sales and can reach them in two minutes. They are more than happy to take your money, will not give it back.

I booked my flight through Expedia a month ago and am trying to book an extra seat for my cello. This's never been a problem on other platform but a huge problem with Expedia. They put me on hold for 2 hours and then tell me that I have to call the airline. WTF. The airline said they already received the extra seat request by Expedia so I can only book and pay it through Expedia. I called Expedia again, and they put me on hold for another 2 hours and hang up on me! WTF! I would say that Expedia is the worst booking experience I ever had. Don't use it!

I booked a hotel thru Expedia and when I received the confirmation, the $ looked different (more expensive) from what I saw on the website. I tried to change it and inadvertently cancelled the reservation. I contacted Expedia and a few days later, they said they contacted the hotel and the hotel refused to refund the money and neither would they reinstate the reservation since the fine print said no refunds.

Really??!! Enjoy the $570.00 you kept and didn't even offer to help resolve!!!! 20 years... done.... You will read about it and hear about it on my Roku channel!!!! 2 rooms at Stratosphere Las Vegas shower's full of mildew. Asked to be moved twice and left with no refund after a promised upgrade. You got 2 free days plus $570. Shame on you. Certified letter's on way. Ramona ** Los Angeles filmmaker at NAB.

Hours and hours on the phone both -- the Expedia folks were unable to link the second ticket to the fast pass. No one knew how to do this. Finally called Disney. They said call Expedia. Long story short after hours and a few days of this I have been assured by Disney my tickets are valid and they will honor the fast pass options. Will see though... Will never book with Expedia again. What a nightmare! Recently used BookIt for a trip to Jamaica and all went so well! Never expected this.

I booked flights for myself, my husband and my son who is 12. In error I misspelt his name (2 letters). As soon as I realised this I told Expedia with whom we had booked tickets. They have not found a solution and now my 12 year old boy is in danger of either being left in London or potentially in Bankok! They have told me that I could buy another ticket but the cost is about £1,500 for a change to just 2 letters of his name. There have been a lot of phone calls with Expedia this week but no solutions save buy another flight. I feel pretty ripped off and upset. I am afraid. We are going to the airport in the hope that we can sort this out.

I purchased a business round trip ticket to Korea last summer. I made the first leg of the trip and when I am trying to make the return flight, I found out the ticket is downgraded to an economy class. I called Expedia to resolve the issue. After 3 hours on the phone going through many agents and their supervisors, they said they would fix the problem and I would hear back from them in the next few days. Well. Nothing happened. So I called them again. Also again after three hours on the phone going from one agent to another, they said they would fix it and would get back to me in a few days. Well. It is still not fixed yet.

My name is Ali. I did call from Saudi yesterday from this number ** and below is what happen. 1- First I ask the call is free. He say yes the agent. 2- I did spend 31 minutes and it was charged and outcome 0. 3- He advise me that I can get the offer in the web when I will log in from my email. I did not get anything. I did call today from other number +9665****** to check and the agent does not understand. This is not the service I was looking for and I promise that will not recommend Expedia to anyone we are know. I need explanation. My email **.

I had to write a review to highlight the amazing customer service I had with Expedia yesterday. I am heading to San Diego, but due to illness and a doctor's appointment, I had to delay my trip by one day. I called to switch my hotel reservation and spoke with Eric. He said that normally, the hotel won't make any changes and will still charge me for the extra night, but said he'd speak with them to try and make the change anyway. After waiting on hold for a bit, Eric came back on to say that he'd convinced the hotel to make the change and give me a refund for the night I wouldn't be there! I was so grateful! It's so refreshing to have people like Eric working in customer service. He truly understand what it is to provide amazing customer service!

I experienced the same problem like many other Expedia customers with respect to get the last minute travel problem I experienced to be resolved on a timely fashion and to be able to travel. After spending over ten (10) hours between incompetent and useless Expedia staff and the airline representative where the air ticket was issued from the airline back and forth for resolving a simple correction problem on missing two letters from my first name. I bought the ticket from Expedia a week ago. Even though on Expedia site my profile information section my first name was written correctly, the ticket was issued with two letters missing. After I booked the flight, when I received the confirmation from Expedia I only looked the dates I am travelling not the section towards to bottom of the page where traveler name is written, until the day before travelling for checking in.

I normally don't write reviews anywhere but I want to warn anyone who is thinking that you are getting a good deals buying plane tickets via Expedia, YOU ARE ABSOLUTELY WRONG!!!! First of all the price is the same as if you buy them directly from the hotel website or airline website. They have many hidden information about fees here and there, and asked you to buy flight protection with a note "Full Refund". And when you do need to cancel the ticket, they ask you for a death certificate!!! Seriously? Anyone has to die to get the ticket money back?

I booked a room with the Hampton Hilton at the Gatwick airport through Expedia using the online app. It was later in the day that I realized that the app had defaulted the date to an earlier search and the new date had not been selected. I called Expedia to make the correction and was informed that they would need to call the hotel to confirm a change to the correct date - this change took nearly a week, three calls and a couple of email to make.

We decided to use Expedia to book a flight on Interjet - and bought the travelers insurance that Expedia sells with it. This costs us an additional price. For our returning flight from Mexico to Los Angeles, Interjet canceled our flight and Expedia did NOT notify us at all and furthermore did nothing to help us find/pay for a new flight. What was the point of buying traveler's insurance if they did nothing to actually help us. Furthermore, we have received no help or compensation from Expedia. Do not book through Expedia because it does NOT make anything any easier. Also while you're at it, don't book a flight on Interjet either.

On Sunday, March 31, 2019 we booked a trip through an Expedia agent (via telephone) to Rome. We purposely CALLED to ensure that our seats were together and to pick the exact package that we saw on-line. We spent over an hour meticulously spelling out details (because the agent was of a different nationality). When we received the email confirmation, one of our names was spelled incorrectly. We immediately called back and were told we would have to call the following day (Monday). We called back on Monday and was told that they were unable to fix THEIR error without charging us an additional $200. We told them to cancel the trip because it was within the 24 hour cancellation period. The agent informed us that she could not do that and that all they could cancel was the hotel and shuttle service.

Due to a system error, I booked two non-refundable rooms in Expedia. Expedia refused my request for a cancellation without penalty, and claimed the hotel had refused to waive its non-cancellation policy. Even after I confirmed in writing with the hotel that they had agreed to cancel without penalty, Expedia charged my credit card full price for both rooms! A most disagreeable experience that should make travelers beware of using Expedia.

I phoned Air Canada on Apr. 5/19 (a week prior to our trip) to check on baggage allowance, etc and was told that we had no flights to/from Hawaii, they'd both been cancelled. Expedia was responsible to let us know this. AC cancelled the flights on Mar 25/19. We spent 5 HOURS on the phone with Expedia where they tried to find us a new flight. Tried to get us to do multiple stops, different days (ie: shortening our holiday), etc. We have a condo booked that we've paid for (can't get money back for unused days) and we both have a work schedule that we have to abide by. They would find us one that was acceptable to us, put us on hold for ages and then come back to say that that one was no longer available!

I recently tried to call Red Lion to reserve a room. I was not informed but was given to a company called Reservations.com. Thinking that I was talking to Red Lion I reserved two rooms. I was never told that they would not honor Red Lion's policies. Later, I had to cancel my rooms to find out that they would not honor the 48 hour cancellation policy. When I finally got a hold of Red Lion I was told that my reservation was under Expedia. I never talked to Expedia. When I called them they told me that they did not have a reservation for me and that I needed to call Reservations.com.

I have been an Expedia customer for years, having booked tens of thousands of dollars in various travel over the last 15 years or so. I have always been basically happy with the service. We recently took a trip to New York City, and I booked some activities through them. In this case, I had booked the One World Observatory, a Harbor Cruise and the Metropolitan Museum of Art with the guided audio tour. I didn't double check the email receipt, because, well, why should I? The many, many times before I had always gotten what I ordered. The day of our travel I went to download our vouchers. Even though I use the app, I like having them as backup. Well, I couldn't find the voucher for the Met. I called Expedia and we found out that in lieu of the Met, the website had inadvertently booked the One World Observatory twice.

Booked it thru Expedia. American Airlines cancelled the flight to Daytona. Expedia gave me ridiculous choices for alternate flights (7 hours and 2 stops to Daytona Beach; no thanks). Expedia will refund the flight there with American Airlines but not back because it is thru Delta and there was no change to that flight. No Refund, No Exchange. I agree with Delta in that Expedia should be responsible and return the money for my return trip. INSTEAD the Expedia supervisor was willing to give me a 50$ voucher for a hotel stay. Hotel stay? I was flying to stay with family. Why would I need a hotel? So now I have a useless voucher for 50 bucks and am still out the remaining $54.80 for the return flight. Unreal! Be Careful when booking with Expedia. They cancel my flight and I end up paying!

Booked a hotel for a marathon weekend through Expedia in January. Two months later called the hotel to find out if they had parking, was told I was not booked into the hotel. After 4 days of frustrating telephone calls, I was told Xpedia had to cancel the booking and I was to rebook at a much higher rate. Never again will I be using them. Their booking system sits in India and have no idea where Brighton is even located in the UK. Where the said hotel is located.

To say I am disappointed is an understatement. To make a long story short, I had to make a last minute hotel reservation for 4 colleagues and myself. I found a hotel and made reservations for 5 rooms 3 nights and a few hours later I saw a better deal and since the rooms were selling fast I decided to book 5 rooms at a different hotel. But before doing so I called Expedia to find out if I would be able to cancel without penalty which I was told I had until 6pm to cancel without penalty, mind you it was about 1:30pm.

To say I am unsatisfied would be an understatement. I booked a return flight to Florida on Air Canada. I needed to change the outbound portion of the trip. Expedia for TD told me that I have to pay a $100 change fee, which is fine. But then they they told me I need to pay the current price for the return portion of my trip even though I am not changing that portion. It was going to double the price of my ticket. So I called Air Canada and they told me that was incorrect. It only need to pay for the difference in price for the portion of the trip I am changing. So I called Expedia back and told them and they said I was wrong. I asked to speak to a manager and as of right now I have been on hold for an hour. It is truly appalling.

I booked a flight to California. The trip was 1286 but when I checked my debit card they charged me 1936. They double booked our return flight and drained my bank account. I called them 6x and waited over a week to even get a straight answer on why they took almost 700 EXTRA dollars out of my account. Then I was told I have to wait another 7 to 10 business days before I could get MY MONEY back that they had NO BUSINESS touching in the first place. No compensation for their mistake, no straight answers, just an "I'm sorry and we look forward to you booking with us in the future." **!!! I will never in life book with this Horrible Company again!!!

I recently purchased the plan for a flight to Philly. Been using Expedia for years. My son got in a car accident, who is only a teenager. Luckily he wasn’t injured but his car totaled, it was the other driver's fault and my son was very sore for several days and distraught. Obviously needing to take care of him, insurance claims, tow company etc, I stayed home. Apparently it’s not good enough. Maybe they should advertise “If you die we’ll refund your money” total garbage. Never using them again.

Prior to booking our flight and rental car I was told to avoid Expedia. I should have listened. Because of change my health we needed to book another flight earlier in the day. Same day, same carrier. "No problem," we were told, "just notify the insurance company (we had the trip insurance), but first you have to cancel your first trip." It was Sunday and the Insurance Company was closed. I called the insurance company on Monday and they have four or five forms you must complete. They want access to your complete medical history. So, because we needed to book earlier in the day due to my health we must pay for the trip, twice. What a racket!

I was book a hotel (Booking number: **) at total price of AED 150.14 and they charge me USD 150.14, in the total they steal from my credit card AED 417.84, I tried contact them, but they just don't reply me, they just don't care about the consumer.

I reserved a rental car from Budget through Expedia online for U$119.50, and despite the fact that it is straightforward to add a link in the web-page to both mandatory and voluntary charges, I only found out what the insurance would cost at the rental counter (U$460), neither Expedia nor Budget Rent a car have any intention to be transparent about what the insurance charges will be. It looks as though the low car-rental fees are the bait for the consumer to buy their over-priced insurance, which seems to be the source of their profit. I wrote to both Expedia and Budget, and both claim that the insurance is in line with their policies.

Had $750 credit with American Airlines. When I came to purchase a $400 ticket, I was informed that the rest of my credit would go to waste and that I would have to pay an additional $200 issuing fee. I spent over 2 hours on the phone with their call center (most of which I was put on hold for no reason) and then eventually was transferred to their corporate office. Eventually, I was told that I received wrong information from their agents and that no money would go to waste, compensation was refused, and the employee from corporate office employee was quick to hang up. I sent an email complaint to Expedia and they were unresponsive. Was able to solve my issue with American Airlines directly in 15 mins. Will never be booking off here again, they have to train their employees on their terms and conditions and stop wasting the consumer's time for their lack of customer service training.

Very first time using Expedia, and we were double booked for our flights. I contacted them immediately and was told all was resolved only to find out they double charged our credit card for the flights. I called Expedia to have them credit back our card. They said they couldn’t do that, customer service would not send me to a manager and they were rude. Customer service informed me the airline would have a credit for us. Unacceptable! This is an airline I’ll most likely never fly again, and Expedia made the mistake. Had to dispute the charges through our credit card company. I am a pretty forgiving, but can guarantee you I will never use Expedia again to book anything!

I reserved a cruise through Expedia in December, 2018. Expedia sent me an email that stated, "YOU ARE ALL BOOKED, NO NEED TO CONFIRM." The cruise line, ROYAL CARIBBEAN, then CANCELLED MY CRUISE because I did not pay the remaining balance two weeks later. NO ONE EVER TOLD ME! I thought they would automatically charge me the balance unless I called to cancel, after all, Expedia sent me an email that stated, "YOU ARE ALL BOOKED, NO NEED TO CONFIRM."!

Do NOT use Expedia! Long story: We booked round trip tickets and hotel through Alaska Air VACATIONS which, it turns out is Expedia. The two companies have nothing to do with one another other than Alaska Air allows Expedia to partner with them in ticket sales. (Note: There is nothing on Alaska Air's website that says Alaska Air Vacation is actually Expedia nor when you click on the Vacations button does it tell you that you're being linked to Expedia.)

Expedia sold me tickets on WOW Air, when WOW Air suddenly ceased all operations Expedia disavowed their responsibility and culpability for customers. They flat out refused to take responsibility for tickets they sold and emails customers directing them to dispute costs through their credit card company. Insurance purchased from Expedia (Travel Guard) refuses to pay for the meals and luggage costs. Expedia is not doing anything to help their customers like HOPPER does, Hopper is taking care of their customers but Expedia refuses to aid in any way. BEWARE OF EXPEDIA. THEY DO NOT HELP, REIMBURSE, AID, OR TAKE ANY RESPONSIBILITY! Booking with Expedia is throwing money away!

Book a return ticket from Expedia of Thai airline and return of a Sri Lankan airline. 10 days before departure got told that Thai is not flying to Lahore due to India Pakistan tension situation so Thai may or may not fly. Asked them to refund my money so I can book my ticket with another carrier or give me alternative itinerary. Thai airline staff told that you have to speak to Expedia for refunds cause you have bought through them. Called Expedia continuously for four days but they kept lying to me. Every time you call you get different person and you have to tell story again and again. I have read other reviews about Expedia as well and I am wondering that why anybody has not sued Expedia or there is no authority over these travel agents to put them on leash for their wrongdoing. Well am trying my best and will follow it up as long as I can.

Expedia is a rip off! When you’re looking for flights, hotels or both, they immediately raise the prices as if you weren’t looking or writing the information down. I was looking at a package to Cancun and found a great deal for 744.00. When I came back to the site, not even ten minutes later, it was over 1400.00. Once a very loyal customer, but not anymore! What a disgrace!

I’ll keep this short. Purchased flight, purchased insurance, had to cancel flight because an emergency. They cancelled the flight and kept the entire amount including taxes and fees! Which Travel Guard mentioned they are suppose to refund. After over an hour trying to get some type of resolve... nothing! Not even a credit for a future flight. Disgusting.

I JAVIER ** reserved a fly with Spirit Airline through Expedia (itinerary # ** and confirmation # **) for me and my family. Because of some issues with my wife passports I decided to paid the insurance (Travel Guard which Expedia recommend) policy# ** to secure our money (about 1400.00$). So at the end we had to cancel the trip more than two months in advance. Travel Guard did not want to paid because my argument of passport issues is not covered by their insurance. Now Expedia is telling me that they are not responsible for it and I have to call Spirit Airline.

I can tell you that I will NEVER book through Expedia EVER AGAIN! I booked our flight for our WEDDING, got the protection plan in case we wanted to change the flight, and now they are telling me that I can’t. I called multiple times and was told “there was nothing they could do”. I said I bought the procreation plan because it specifically said the change or cancel a flight was covered 100%. When in actuality, they are telling me that my particular flight is not under that protection plan. I asked them why they bothered to offer it then for $96 extra per person, if I wasn’t going to be able to use it to begin with.

We booked a holiday through Thomas Cook without knowing that they had partnered with Expedia. We compared the holiday we wanted to the same offering as British Airways. Thomas Cook looked to be cheaper by £200 for the same holiday and choose that one. However, once the holiday was booked I noticed there was no mention of luggage on our booking and called Thomas Cook to better understand. The call was routed to India and the team (including the manager) told me the booking was actually Expedia, although that was not made clear at the time I booked it, that our luggage was not included, and we would have to pay for luggage at the airport.

Found the booking we required online but as it was for 2 couples one with dogs and the other not staying as long we rang customer services. This took over 45 minutes and cost us more for the bookings than shown online. Very difficult to understand the operator too. I won’t be using this agent again. I wanted to give no stars but option not available.

I Paid for extra baggage to Expedia 27.5£ per ticket. The airline got a booking only for flight and I had to pay the fee again directly to the airline. Expedia refused to reimburse the money, and didn't seem surprised when I called.

I hope this is helpful for everyone. Today I tried booking a bundle package through Expedia. After choosing the hotel, flights and car rental- I provided them with my personal information and credit card. I clicked on complete booking and I got an error message to give it a few minutes and try again. I waited a couple of minutes and clicked on complete booking once again. The screen completely freezes on me. After a while the screen comes back up on my personal information but the booking was not complete. I went and checked my bank account and I had pending charges from Expedia. I immediately contacted customer service and they were telling me it was something wrong with either my bank or card. I went to my bank and they told me that there is nothing wrong with my card.

I bought a ticket on Expedia for TD from Accra, Ghana To London, UK On TAP Air, About 2 months before flight I receive an email from Expedia about schedule change, I think whenever airline change schedule they are allow you to cancel the booking for free. Expedia send out an email to TAP about a refund but never get any response back from them even after 15 days.

I am very cautious and particular. I have booked many flights online. I carefully scrutinize the policies. I confirmed a booking by mistake trying to get to the actual discount offer for hotel if booked with my flight. As soon as I did this I knew I had made a mistake because Expedia’s Price was $700 more than another vendor and I did not intend to buy this ticket. I was shocked and was hoping it was not confirmed but no seconds later I got email confirmation. It was not made clear at all (this info took me 4 hours waiting etc on phone to Expedia customer service representatives talking to multiple different people , having to explain the situation over and over again,) that I had to cancel my purchase on the same day to get a free cancelation.

I recently booked a return flight from Vancouver Canada to Palm Springs. Because it was with Expedia, the flights turned out to be two one way tickets on different airlines with no seat selection because of the rate? The outbound was fine but my return is supposed to be tomorrow night at 7:00 p.m. on a non-stop flight to Vancouver.

I booked and paid for a hotel to attend a wedding that evening. We arrived at the hotel only to find that it was still under construction and NOT OPEN. We had to find and pay for another hotel causing us to miss the wedding. I spent 2 hours on the phone with Expedia. I have yet to be given a refund. Expedia has two different reasons. 1. The hotel is open which is a LIE and 2. No one answers the phone at the property. OF COURSE NO ONE ANSWERS. IT'S NOT OPEN. Expedia when can I have my refund?

I have been okay with Expedia with flights and hotels until recently when they start offerings these condos. Went to Mexico and one night a two bedroom on Expedia was a 1 bed studio. Luckily property was able to accommodate. Another one in Mexico. DID NOT EXIST at address. Expedia did eventually refund as no one could get a hold of the apartment management. Now they start advertising a low rate with a daily property fee. When you click reserve it doubles the nightly property fee and has an itemized variable amount of taxes. This is true on all condos I check in Seattle while looking right now. I must say this is probably not a mistake and more of manipulation of price.

I booked a B&B from Expedia, it charged me even though I cancelled 1 week before arrival, which is ahead of free cancellation time. And Expedia didn't provide any help anyway. I won't book from them later on.

Twice I have booked through Expedia, both times terrible. First time the hotel had no hot water, the next time... pictures of the hotel on the website were just fake. Completely run down and so much illegal activity and surrounded by strip clubs. Never book through them.

Bought a plane ticket to visit my daughter for her naval basic training graduation. Saw that the tickets were non-refundable but was duped by the travel insurance promise of 100% refund posted on their site. Unfortunately my daughter broke her foot during basic, so the graduation was pushed 2 months back. Cancelled the flight days prior and filed a claim for a refund only to find out you have to have a medical emergency to get your money back. I am absolutely disgusted with the bait & switch false advertising. Expedia needs to have a class action lawsuit. Let me know where to sign up. They have gotten rich by stealing our money. Oh, one last dig, they definitely don't support the military nor their families. Buy your tickets and hotels elsewhere.

Expedia sold me tickets to the Blue Man Group in NYC. I received a confirmation and vouchers. The next day they cancelled my tickets and told me they were unavailable, which means they never had them to begin with. So, they are selling something they don't have and taking the money. Then they told me it would take 7 days to refund my credit card. So they sold something they don't have and are holding my money for 7 days. Sounds like fraud to me.

I selected my flights, reviewed all information and was entering my payment and then they changed the price with higher cost without approval. I went back to search and it still showed me the original cheap price. They won't change it when I called. I am not sure if someone had the same experience as mine?

Expedia advertised a heavily discounted rate on their site for a high end hotel. Then once I booked the room, they changed the price to be $150 more per night. Once I saw that on the confirmation, I immediately canceled the hotel stay within one minute. They refused to refund the money and also canceled the hotel stay effectively stealing my money with no recourse. I had to speak with 3 different supervisors overseas who did nothing and tried to tell me I had to wait 48-72 hours for them to investigate the situation. I will never do business with this company again and the new level of fraud is appalling - Class Action lawsuit on the way - would highly recommend shorting this stock.

I have booked the Palm Beach Singer Island Resort and Spa 3 times. What I didn't know is that the 1st two times I booked I chose the Palm Beach Marriott Singer Island resort and spa. This time on Expedia I chose what I knew was the hotel I wanted, address and picture exact same. This times it was Palm Beach Singer Island luxury resort and spa. Big mistake, they are owned by different companies. I had an awful room, non-working phones, and TV. Every day they put the towels in the washing and left them there. I had to rewash and dry them daily. I called Expedia about the misleading hotel names. They did nothing. Last time I use Expedia...very disappointed.

I booked a night at the Extended Stay America San Diego, and checking into the hotel was a nightmare. I paid through Expedia and as I was checking the hotel asked for another payment, saying that the payment from Expedia to the hotel was declined. So I had to call Expedia and after 30 minutes they reassured me that I can check in without paying again. So I try checking in for a 2nd time and the same thing happened. They tried to charge me again, saying that Expedia only confirmed that I had a reservation and that's it. So the hotel staff was on the line with Expedia explaining my situation and they asked me to call Expedia again. This was suppose to be between Expedia and and the hotel but I was doing all the work.

My experience with Expedia customer service has been appalling. After years using Expedia to book my trips, I have realized that Expedia does not care about clients (including gold customers like myself) and takes no responsibility and even makes no effort to understand and try to resolve clients issues during the trip. The agents are incompetent, do not provide clarity of rules and they would mislead you to make the booking happen providing inaccurate information for which Expedia takes no responsibility whatsoever. Purposely they will make you wait hours long on calls bouncing you from agent to agent who have been instructed to make it as hard as possible for the client so that the problem goes away by sheer desperation.

We booked a hotel reservation at the Comfort Suites on Tower Road in Denver CO through Expedia. Upon entering the hotel - it was filthy. We made it to the room - hoping it would be better - but it was not. It had dried boogers on the wall, had not been vacuumed. The card they gave us was sticky, and there was dried "something" on the window seal... When we called Expedia - they stated there was nothing more they could do - since they had already paid the hotel and the hotel stated they would not refund our money. So, our family Spring Break getaway was not what it should have been. Do not use Expedia... It is not worth the money or experience.

My wife and I booked international airline tickets through Expedia in Oct 2018 for our trip in Apr 2019. In Feb 2019, we found out that I could no longer fly internationally due to health conditions. That's where the story begins... We call customer service to explain the situation to see if insurance would help cover a refund. We are told that insurance would not cover the health issue and the thousands we paid for the flights are non-refundable. We ask who is in possession of the money we paid and he mentions that Expedia owns the booking but since the trip is non-refundable, we cannot get a refund.

Book Maria Bonita Hotel Ciudad Juárez Mex through Expedia. I never got an email confirmation either from Expedia or Hotel, a week before my trip I notice the dates were wrong through my Expedia account so I contacted them to change dates and mention them I never got an email confirmation from Expedia, I was told to wait 72 hours so they could contact Maria Bonita Hotel and ask for a refund to book the right dates. This was the only option since they were not change dates allowed. After 72 hours Expedia send me an email saying Maria Bonita Hotel charge me a 100% of the money $453.78 dls cause it was a no show, at the end Expedia and Hotel Maria Bonita charged their own commissions and I lost my money and my trip. Really bad experience!

I looked at Expedia to book a hotel in San Francisco. I booked a room at 1:00 PM on March 15th. At 2:00 PM, I noticed that I booked the wrong day, clearly my fault. I called customer service to see about changing the day to March 16th. Now, the price offered was $180 but with taxes and “parking” offered by the hotel for an additional price. It was about close to $280. I asked to change the date and was told that I would get my money back and get the correct date for the hotel. I was on hold for 15 minutes until the agent said that the hotel was not answering and someone would contact me within 2 hours. I let them know I needed the money back today so that I can book the correct day myself. He then informed me that he was waiting for approval and was not sure if I would get my money back.

My husband booked a flight with Expedia to go on a business trip out of the country. I had been diagnosed with ALS, which was devastating news for me and my family. This is a terminal illness that takes away all physical functions including respiratory which is the commonly cause of death. This disease is costly for meds, medical devices, feeding tube and care so my husband can work. He contacted Expedia six weeks before his trip. They said they would need prove that I was ill before they would refund the money.

What a Nightmare - Expedia has really gone downhill and I regret using them for a trip to Indiana in May. Frontier canceled the flight on the 3rd day of our trip so I was told to call the airline to reschedule for another flight making it a 2 day trip. I paid Expedia for 3 nights at a hotel so I had to cancel the 3rd night. The first time I called Expedia she had to transfer me to the "Package Department", after being on hold for 5 minutes the Package lady answered and then hung up on me.

I was booked into a hotel in Shanghai at the end of a 2-week cruise before flying back to Toronto. Trip was to begin on Jan 3/19. Unfortunately I became ill over the holidays with the flu and my GP stated I was contagious and advised not to travel. I informed my travel adviser who immediately canceled the reservation some 14 days notice. Expedia in Cairo sent an email on Jan 5 stating as follows... ”Kindly note that the hotel requested that you send them a medical letter in order to approve refunding your reservation, otherwise it is nonrefundable.”

I booked a car rental online with them. When I got the confirmation, it said I was to return the car at 1 pm and I had put in a later time. I called to get it changed and the lady said she tried but couldn't. Then she said the place was closed on Sundays, the day I was to bring it back. So she said she would cancel it and move it to another day. I told her ok only if there were no more charges. She came back and said it will cost an additional $25 for the change. I told her I should not have been able to click return on Sunday if the place was closed. I told her to cancel everything and I'd go somewhere else. She said it would take 7 days to get my money back even though it had not cleared my bank yet.

Expedia's lack to investigate the hotels they advertise on their site; along with poor record keeping caused me to make a 1000.00 dollar mistake. There were issues with miscommunication due to heavy Mexican accents and poor knowledge concerning the U.S. geography. Thus, this month I will not be able to buy my new home. Thanks Expedia!

False advertisement. I purchased tickets online and 2 days later I was charged a different amount. (More.) I spoke with 6 people. They all couldn’t speak English. The worse customer service. Nightmare. I called to complain. They said they forgot to charge a passenger, that’s why my bill was different, but that’s their mistake not mine.

Second experience (yes this makes me a slow learner) with Expedia site issues leading to an incorrect booking. Called IMMEDIATELY and they begin their system of holds and transfers lasting over an hour (I genuinely believe this to be an intentional attempt to weed out addressing anything) ending in being told they would have to "wait at least 24 hrs" to resolve. In the end they want to charge a cancellation fee (even though I paid for their "insurance"), and would have to create a whole new booking and separate charge to end up where I need to be (Obviously I didn't use them to rebook). Also days to receive my partial refund even though my request began 4 minutes after booking.

I thought I was booking an Alaska Air vacation. What I booked was Expedia. Had I known I was booking Expedia, I would have run. Expedia is horrible. Plans modified, and cannot change hotels without losing $2985 for 6 nights. Full amount. I have had issues with Expedia non customer service in the past, and would never knowingly book again. 1 more question to ask.

Booked cruise for two couples by phone. Agent told me I would get $50 voucher for excursion and $25 credit room. I booked cruise. When I got confirmation it didn’t show room credit. Never got room credit.

I used Expedia to purchased a United Airlines flight round trip from Newark to Tampa. The United Airlines confirmation code only gave me a return flight? My American Express shows round trip charge and my Expedia itinerary shows round trip however United does not have round trip. Agony - 60 minutes on the phone. United/Expedia united telling me I don't have a round trip and Expedia telling me I do. At the end of the day... going under manage reservation with United doesn't produce the same results as using the Expedia confirmation code - WTF. Painful experience. No real price break on Expedia. For now on just booking through United.

Have used Expedia for years and spent a tens of thousands of dollars. Have a so-called ‘Gold Status‘. Called to book a trip. After 1/2 hour on the phone was told I had to call a different number for Gold Members. Did so and spent an additional 40 minutes on the phone. Was told all I get with this Gold Status is extra points. No discounts, nothing additional. Sent a complaint message. Received a response asking for my phone number and telling me they’d have someone from the Gold Status department call. Received a call, spoke to someone who offered me a huge $50.00 credit for all the trouble I’ve had. Then I had to hold for 14 minutes as they couldn’t find anyone to take the call in the appropriate department.

I’ve been using Expedia since 2001. In the last two years, 2018 & 2019 I have had two bookings that have gone wrong. In both situations, even though Expedia recognized that the modifications and extra charges are out of their control, it really bothers that they are not upfront, honest and transparent to the customer that they represent. They used to provide excellent service, you used to know what to expect, but nothing like that is true any longer. I am extremely dissatisfied with their customer service and transparency they used to have.

When You purchase airline tickets at Expedia they do not show you that you have to pay extra baggage fee before you finalize transaction and print itineraries. I pay high price more expensive than other airlines and they put me to AIR CANADA Basic Economy after I accepted payment. This is a crime and prosecutor should follow this guys. I lost $240.

Simply put I was shopping for best price. I booked with BOOKING.COM and got a fair price from them for a 4 day hotel stay. I received an email from Expedia saying that they had a special running. I checked the hotel I was staying at and they offered a better room for a lower price. I cancelled the booking.com reservation (which listed all fees, tax, park, resort fee) making up their price. Expedia said it was the total price, but in fact the reason they were less was that they did not include extras. Then later on I found out they were in fact more expensive adding everything in! I called Expedia and the foreign telemarketer supervisor gave me the runaround to no avail. Be careful of the bat and switch and scams form Expedia!

We booked a package through Expedia for the summer of 2019. My best friend, my son and myself was traveling from the US to London. We had first class tickets on Virgin Atlantic. When we got to the ambassador hotel, we were discriminated against, placed in the basement with mold, ripped carpets and not enough lighting. We refused to stay there. We spend the next 3 hours speaking with Expedia and the hotel staff who asked us to leave and find other accommodations. If we wanted a refund, we needed to stay until the morning to see the day Manager. They placed us in an abandoned part of the hotel in 2 different rooms. The area was so scary, we did not sleep but instead moved the tables in the room and suitcases to the back of the room door.

I booked this hotel for May/1/2019 through Expedia. I booked the room for 4 nights. On Mar/3rd I emailed Expedia to cancel my stay at this hotel. I received an email from Expedia telling me it cannot be canceled and it was up to the hotel. When calling almost 2 months in advance and not being able to cancel is absolutely crazy. The room cost me almost $700 and they held a $300. Security deposit. So now I'm out this money if the hotel doesn't want to refund my money. I will update this after the decision is made.

I was just charged a extra 75 dollars from the site when I found out if I had gone thru the hotel it would of actually been cheaper. How are you a discount site with no discount? Then when I called they told me it was for taxes and hotel fees. I told him the bill was itemized and I saw everything and it still 75 dollar unaccounted for to which he says that the bill is correct. Do not trust them. They are shady.

Extremely poor service here. I booked a 4 day getaway on Expedia as an "all inclusive" BUT when I got here I’m told it’s not an all inclusive booking. I was told initially that Expedia doesn’t have all inclusive options for this resort but I had a smart phone and could see all inclusive rates on Expedia while I was in the lobby and even went to their resort website and found all inclusive options. There was two ladies in at the reception desk that tried to help and I did appreciate their effort. I ended up having to sit in a back office for nearly 3 hours to get some sort of resolution. I am not unreasonable but I booked a " all inclusive " vacation and I wanted to get what I paid for.

I called to get a booking for a flight and a hotel with Expedia today and was very disappointed. The woman I talked to was very rude to me and did not understand what I was trying to do and also trying to rush me off the phone. I've been decided not to book with them and go with another travel agent for my flight and hotel. Will never book with them again. Or tell my friends to book with them as well because they are very rude and disrespectful.

Their website was faulty, their policies misleading, and their customer service starts with foreign contractors who when they get stuck move to a US representative who wants to close you on a typical solution that doesn't favor you. Like a timeshare actually! They may have their own sponsored website for publishing favorable reviews but I felt demeaned and disrespected. Got a lot, lot further with the US airline who understood and solved the problem Expedia created.

If I could give no stars I would. I pre purchased a hotel room 4 blocks away from my house for my husband and I as 1 night get away. I noticed that Expedia had a $10 insurance fee you could add that would allow you to cancel your reservation if something was to come up and be refunded your money. OF COURSE my husband gets sick and we had to cancel the hotel. He had a sinus and head cold. We did not go to the doctor because it was a head cold. They needed verification from a physician of the head cold. Lol.

I admit having a few trips that went smoothly but at least 2 this yr did not and when I tried to change, they gave typical BS about canceling one of 3 nights would be very cost prohibitive. So I was essentially stuck. This trip, they booked me in handicap room (I have no disabilities) possibly to make package cost better (?). But now I’m in room with sink out of bathroom... wood floor bathroom which manager of hotel just explained why (but I was too livid to hear/care). No closet and hanging rack 4ft high so I couldn’t hang clothes without dragging. Didn’t get room cleaned until coming back at 115 pm, filing complaint, then getting misunderstood by maid who thought I said “no service (wanted/needed)” when I said, "YES NEED SERVICE and Towels!!!"

STAY AWAY FROM EXPEDIA!!! The Expedia website refreshes the form and dates default to the current date. I was booking a hotel, and the Expedia form refreshed to the date of purchase, and replaced the dates of travel. Trying to get this resolved has been a nightmare, and still isn't resolved. The Customer Service agent could not access an Expedia email I received that said I'd get a refund, so I had to send him a screen-shot!!! Truly unbelievable low level of company integration and information access, terrible customer service, and logic-defying reservation form.

I booked a room in downtown Nashville. A family illness (serious surgery) came up for that same time. Expedia's customer service person was able to refund the charge and cancel the reservation easily with no fuss or muss. Very much appreciated. It's refreshing to receive good and helpful customer service.

We are Canadians, we booked from Canada to stay in Canada and got charged in US currency. We have no business with the USA, if you do business in Canada with Canadians please don't charge us Rubles of Liras or Euros.

My wife booked a ticket from Sydney to Tel Aviv on Expedia and was given a layover of 1 hr 20 mins at HongKong for a connecting flight using a different carrier. Following booking she rang Expedia to confirm that this time was adequate to catch the connecting flight and was told she needed to contact the airlines. After multiple calls she was informed by the airlines that the time was not sufficient because of a range of procedures including her having to identify her baggage at connecting airport and get it re-booked on the connecting flight. We made several calls to Expedia who were unable or unwilling to get the matter resolved with the airlines expeditiously, despite our emphasising the urgency of a response and that we'd have to book an alternative ticket if they did not resolve the matter.

Last fall my wife and I decided to go to Honolulu. We used Expedia to book our hotel. We discussed if we wanted to stay further out at the Hilton Hawaiian Village or on the beach at the Outrigger Waikiki Beach, which is in central Waikiki. We chose the Village. When Robert's Transportation dropped us off at the Village in the middle of the night we were shocked to find out we were really booked in at the Hilton Waikiki Beach. We had to pay for a cab to get over there. So, now we were not on the beach, had to rearrange our transfers back to the airport and, as the airline lost one of our bags, had to contact them (this during the height of the polar vortex so wait times were 2 + hours to get through) to tell them to send the missing bag to a hotel that was not the one we had told them at the airport.

I've talk to representatives from Expedia on 3 separate occasions, February 2, 4 and again on February 5th. Both representatives were suppose to CORRECTLY revise my dates at a hotel. This should be a simple task but has taken 5 hours on the phone only for my credit card to be over-charged. I will NEVER book with Expedia again. It has been the biggest headache for something as simple as changing hotel dates. Talking to people that are outsourced is NOT helpful. I need to speak to something that will ACCURATELY revised my hotel arrangements without charging my credit card AGAIN!

I experienced technical glitches while trying to cancel within 24 hours on the website. They will just give you a canned answer why they can't refund you. They have no intention to help fix your problem other than provide poor excuses why you don't get refund.

Beware and never book anything on the American Express online FHR website. You are really booking through Expedia and not Amex. If you have any problems you need to call Expedia customer service to fix reservations and Amex travel will not help you. It is a scam that they don't mention Expedia on their website and even the charge on credit card statement says AMEX FHR and not Expedia. I booked a 5 night hotel stay in Miami at Mandarin Oriental and wanted to change it to 3 nights inside the cancellation period. They could not and would not change it. They stated I needed to cancel and rebook reservation which I could not because the hotel was sold out.

Reserved a car in Dominican Republic through Expedia. It was just under $200 for two weeks. Other sites had cars in the mid-200 range, so I went with Expedia. I called to make sure there were no hidden fees - Gabby (whom I recorded), told me the $191 would be the total for the car for the entire time. So. When we got off the plane and found Economy, or Ameri-Rent, we were told at the counter it would be an additional $17 per day. As I'm a lawyer, I knew how to sign the contract without really signing. Turns out they charged my c.c. $438 which is more than $200 over the $27 per day they were trying to charge. I called Expedia and they basically said, tough luck. I will sue them in Small Claims for the amount and the time and any costs I incur suing them. Anyone who'd like to get in on a class action, reply to this comment. Let's get this horrific company. Expedia doesn't deserve anyone's patronage.

I booked a room with through EXPEDIA for SIX nights. It INCLUDED free breakfasts, however, the motel didn't even have a restaurant on site!!! Neither the motel or Expedia would compensate for this false advertising. Expedia should be vetting out the places they book for. So easily and quickly they take your money but afterwards, if you're dissatisfied or have a concern, they DO NOT CARE. Booker Beware.

We booked and paid for our NON- REFUNDABLE AND NON-TRANSFERRABLE hotel accommodation through Expedia for a hotel in Sydney Australia. On or around February 10, 2019, we received an email from Amex with notice of a credit of $90 and change. Being curious as to what it was for since we had not made any changes to our booking, we logged in to our Expedia account and noticed that our booking was changed and advanced to a different date at a destination in the Dominican Republic. Someone who had access to override the non-refundable or transferrable booking made this change.

I have used Expedia for 15 years or more without any issues. But on January 25th I booked a hotel and airfare to Hawaii for my family of 4 and now I have a major problem. Thank goodness I took a screenshot of the "confirmed" page with my itinerary and "total charges" listed because what was actually charged to my credit card was nearly $600 more.

When booking a flight through Expedia, they will sell you tickets without important details like baggage allowance. Additionally they will sell you departing and returning flights without important details that do not match, such as being allowed to check a bag on a departing flight, but not bring the bag back home with you on the returning flight. The information is not display anywhere on the Expedia website. This is a terrible and rather deceptive user experience. When booking a round trip ticket one would assume that the baggage details of each flight would match up and if they did not that one would be alerted to this fact. They make you feel like you are getting a good deal on a ticket, when in reality they are scamming you. In the end I had to purchase a new return ticket that allowed me to bring my bag back home with me. Expedia would not refund my return ticket. So I ended up paying much more.

Wedding group of 22 booked one hotel in Punta Cana. When arrived group was split in half and put in two different parts of the resort due to overbooking. Then resort wanted to charge a fee for upgrading the rooms.

I booked a hotel with Expedia. The terms were non refundable. A few hours later the hotel sent me an email saying "sorry, we have no rooms available". I have not been able to get through to either the hotel or Expedia. I am going to have to address the fraud through my credit card company.

A Spanish-speaking caller was given access by Expedia to my hotel booking changing it from a property in Sydney, Australia March 09-12 to a property in the Dominican Republic Feb 10-13. On discovering the fraud nothing was done to reinstate my reservation or contact me with no results 4 days later. They gave me a reference number Req:**. I have been forced to redo my own reservation at an added cost of $150.00 and am getting no communication or resolution from Expedia.

I booked hotel accommodation via Expedia. The advert for our accommodation does not match what my family received. It was so bad that my family only stayed one night of the four nights we booked. We were refused a refund and Expedia (who we booked through) have been unhelpful. Expedia have failed to address my complaint which relates to misleading advertising. I took photographs but Expedia don't want to know. Expedia advertisement states that there is daily housekeeping, free bottled water, cookware, dishware. The advert also says that the hotel amenities have shopping on site. There was no shopping on site, the apartment was not self-contained, it was not luxury etc. Expedia have been unhelpful. I will never give them my business again.

Expedia is the worst piece of ** to use for reservations. I booked a Motel 6 in Austin that was close to my destination and allowed me to pay when I arrived. When I received the itinerary from Expedia, they changed my reservation to a completely different motel. When I called customer service, they gave me a ** story about the motel not answering and that they would more than likely still charge me. I had to keep my reservation at this other motel. EXPEDIA **!!! I WILL NEVER USE EXPEDIA AGAIN!!! THEY ARE THE WORST TO USE!!!

Every time we try and book a flight you get the same response, "Oops we hate when this happens" and the price jumps up! They set one price but that's just to get you to click on the link. That shouldn't be allowed!

Horrible. DO NOT USE EXPEDIA! It was my first and last time using them. I canceled two weeks ago and I am still waiting for a refund. They blamed it on Carnival Cruises, but it was one of their work from home reps who drop the ball. Luckily I am not depending on that money for something too important because if I was I would be lost.

I am extremely disappointed because I booked my flight with United on Expedia and got insurance but I am being told that if I cancel the flight I will lose everything I paid for the flight. I was also told I cannot even change the flight to use at a later date or for airline credit. I had to travel for work but it got canceled after my dad passed from cancer. I had other trips planned as well and I was able to cancel those with ease because I got insurance so I do not understand why this one is different. I called and I was told I have to submit a death certificate before they can proceed. My dad did not reside in the U.S and he died just 3 days ago. With all I am going through, I do not have the time to worry about getting a death certificate from abroad just to be able to cancel a flight I got insurance for. This is very poor customer service and I will never use any of their services be it from Expedia, United or Travel Guard.

I tried to book flight tickets via Expedia and after providing all the detail when submitted the payment, I got failure message and I tried to book the ticket with a different website (different agent), but latter I noticed that the amount has been deducted from my credit card for the failed transaction and later they sent me the flight ticket. When I have called the customer support for checking they are saying that you booked the ticket. but how is it possible for failed transaction someone can get charged. As per European GDPR system you should not store/use anyone's personal details. I am seeing that Expedia has stored my personal information and stored my credit card details and booked the ticket later.

After being disappointed by CheapOair and her agents, Expedia rebuilt my confidence. The agent that attended to me was very respectful and took time to explain the airline baggage policy. If not for his explanation, I wouldn't have known that the airline charges few for hand luggage except personal carryon bag. Nice job! Thanks Expedia!

I have been an Expedia client for years. But just this morning had the second major issue in two weeks. First one, I reserved a rental car. There was no verbiage about charging and I was charged. I canceled the reservation within hours and my money was held out of the account for over 10 days. This morning I tried booking 2 RT flights. While processing, the screen came back saying the fare was higher. No confirmation. BUT money was taken from my account in the amount of one of the tickets. I called. She told me to go through the process again. I asked if money would be taken again if it did not work and she said "NO". Did it. Money was pulled AGAIN. Not only were the fares falsely advertised they then took money. I have called my bank and filed a claim. Do not know what has happened to Expedia, but this just about seals my usage of them. They are falsely advertising fares and then charging you anyway. Criminal and WRONG.

I booked a hotel and immediately started surfing for other websites for its review out of curiosity. I soon got to know that this property had many bad customer service and room were smelly. Since my daughter had allergic issues related to dust I called up their call center within 25 mins and requested for refund and book another one. I was ready to even shell out extra Money and forgo if lesser amount property is booked. They made some excuses and even said that, "We tried to call you" and similar sales talk. I had no option but to book another one. I recommend not to use this portal.

My wife booked a trip to the US with hotel, flight and car rental through Expedia. We paid for the collision insurance through them. The car received a scratch and we got a bill for 1100 dollars. Expedia's insurance company refuses to pay because my wife book the trip and I rented the car. So her name was not on the rental agreement for the car. We have been going back an forth with them for 2 months now with no cooperation on their part to resolve this issue.

Expedia, this is the second time I tried booking with you and my "booking failed" and you can't find my reservation anywhere. However you took the money out of my bank account (not credit card). There is "nothing you can do for me but to wait until the funds show up in my account again". So here I am waiting for who knows how long until I am re-reimbursed for my "hold" on my money. So now I am S.O.L for booking a vacation until that money comes back in and who knows what the price change will be when that happens. And I couldn't talk to a manager because your "policy is that without a confirmation number you are unable to talk to management". That's such crap and you know it. The customer service you supply is very bad and I was not offered any compensation whatsoever at all. Just told to wait until my money comes back.

I purchased a trip through Expedia to Cancun for myself and family. I also purchased travel insurance as a back up in case something comes up. Well, something came up and I took advantage of the insurance I purchased in good faith. They were extremely helpful (I thought) and explained how the refund would be processed. The hotel and shuttle expense would be credited back to my credit card, however the remaining amount for the airline $2,955.50 would be held as credit by Expedia. This credit can only be used if you contact Expedia direct and I would be charged the cost of the flight change ($200) for American Airlines however, Expedia would credit it back to me (or so I was told). No problem I can do that even if there is an expense I did not account for because "I had travel insurance."

I had a complication with a flight I booked due to its constant change of flight time, duration and adding an additional transit. The customer service left me on the line waiting for around 30 minutes in order to even answer me. After that I was talking with the so called supervisor for 3 hours, I'm not exaggerating in order to get a refund for my flight. I would have used their website again for booking yet they didn't want to issue me a refund in any way.

Avoid like the plague. Called them at the 16038 W Valley Hwy, Tukwila, WA location for shuttle service which they said had been cut off due to weather conditions. I wait in line for an hour in the cold for a cab which could only get me part of the way to the hotel. I call the hotel and ask if there's any way they could send someone half a mile to come grab me. They have the audacity to ask me to find a way back to the airport and they'll now send the shuttle!!?? Obviously care nothing about customer safety or service. Also wouldn't grant me a refund despite refusing to pick me up via shuttle which was the reason I chose them and wouldn't pick me up a half mile away.

Don't download and book with the Expedia app, it defaults you as living in USA. Then if you EVER need customer service for the booking you made and paid for, the Expedia in your country will tell you to contact Expedia USA which is a 48 hour wait time for EVERY SINGLE EMAIL. It took 5 months to straighten out Expedia's booking error and for them to finally issue the refund to me. Don't use! Better yet, just go to the airline website and book from there, it's much easier and cheaper than Expedia.

I booked two hotels through Expedia back in December of 2018 for a trip to San Antonio. I cancelled the reservations 3 days after I made the reservation, however, never received a cancellation. I thought everything was complete and may have been a glitch with their system, yet the cancellation was still received. Well lo and behold on February 1st, I was charged for the total hotel stay for BOTH hotels and then was given the runaround from not only Expedia but from the hotels as well. They stated they are unable to credit my money back because they are not showing it was cancelled.

I booked both airlines to and from Phoenix to Mexico City and my hotel thru Expedia. Upon reaching the W Hotel they had no info on the booking. Luckily, they had room and honored the price I had been given. Then I tried to confirm my flight to Chiapas, Mexico which I had, also, booked thru Expedia. Although I had the paperwork there was no record of that either. I could not reach Expedia. I don't speak Spanish so I enlisted the help of the concierge to try Expedia locally. After more than two hours on the phone I finally had a booking confirmed. Since this was the second problem I asked for details from Expedia for my trip back to Mexico City from Villahermosa, MX. Once again no record.

We were NOT advised of travel documentation needs for France. Flew all the way to Paris and had to fly right back. Horrible service from Expedia Customer Care and the hotel. The hotel agreed to issue a VOUCHER but only gave a TWO week booking window. Completely unrealistic. We won't be using Expedia EVER again!

I have been an Expedia customer for years but stopped using them as much recently as friends have had some bad experiences. However, I recently gave Expedia another try: I booked the Pavilion Hotel on Catalina Island for dates in mid-August. During my booking process, I was given 2 options "Pay now" or "Pay at hotel" with the rate calculation showing $0 today and the full amount due at check in. Since the hotel takes an exorbitant markup during summer months (think: off-season price for a small room is $150 but goes to $400 in summer) and the trip is 7 months away, I chose to the "Pay at hotel" option. The total I would be paying would be north of $1300 for this hotel. Having been burned before by hidden hotel deposits, I double-checked the fine print on Expedia prior to booking to make sure there was no deposit requirement that was hidden in the depths of the booking. There was no indicator whatsoever.

On my recent India trip I had booked a hotel room through Expedia for 2 nights near the KBC area (as I had to appear for the VISA interview the next day I landed). I had all the reservation confirmation and all the payment details as well. On arrival at the hotel (at around 3 AM) I was told that they don't have any details about my reservations and the guy at the front desk was checking it on his cell phone. I had no other option than to leave the place and find another accommodation. I don't know how they consider these kind of hotels for the business. I was alone on this trip... But if my family was with me (wife, 2 kids 1 one year) how inconvenience this whole thing would have caused.

I booked an hotel through Expedia supposed to be for our international vacation but due to medical reason, I had called expedia many times to explain it to them and provide my medical certificate so they can take it into consideration, but I agree with most of the review. They refused to help you whatsoever, no customer service at all and very rude. They will give all the excuses not to help you. Very greedy company, money driven!!!

Expedia unilaterally changed our flight even though the old exists. They said it was the airline so we called the airline who told as us our old flight still exists but Expedia requested the change so they cannot change back unless we pay a fee. Expedia then gives us the runaround telling us to call different divisions within Expedia and asks us to wait for days while they investigate. Absolute joke and time vacuum.

I have booked a hotel for two nights in Sonoma Valley using Expedia. When I received the confirmation e-mail the dates and rooms were completely wrong. I contacted Expedia right after I received the e-mail but Expedia refused to change and/refund my booking. I consider myself a well traveled individual as I travel across the world every year. I will never book via Expedia again, they will trap you and rob you in every way possible.

I have booked through Expedia before with a minor issue, however this most recent booking was horrible. I booked flights on Expedia just recently on January 30th 2019. I had to cancel my flights as we were required to Change the date. As per their policy or WestJet's refund policy I was able to get my refund in full as long as it’s cancelled within 24hrs. I did get my refund however there were two extra charges of over 2000 that came out of my account. I had called Expedia and they pushed me aside and said I needed to contact WestJet. I contacted WestJet and spoke to a lady who advised me that it would be Expedia that would have to clear this up.

I purchased international plane tickets from expedia.com 10 months in advance of our 1/2/2019 travel date. Upon arrival at the airport, we found out that one of the tickets was issued incorrectly by Expedia and that the airline could not let us board the plane. After three hours on the phone at the terminal gate with Expedia and the airline representatives, Expedia told us to buy a WHOLE NEW SET of tickets directly from the airline since they could not fix the e-ticket numbers without a two-day investigation.

Dear Expedia, This is why I will NEVER book with you again. I booked my hotel through your website. The dates were April 9 - 16, 2019. A couple months after that, I was notified that my flight was changed and I would be departing a day later. I contacted your "Customer Service" department by phone and explained the situation. My first phone call, I asked if I could change my hotel dates to April 8-15, 2019.

Expedia refuse to refund for duplicate flight! In October I went to Expedia to book 4 seats on a flight to Austin, USA for Easter 2019. After entering my details their website showed a yellow page stating "we are unable to process your booking". The next day I tried again, same message from Expedia. I gave up and went onto spend my money elsewhere! In November I receive a call from my 83 year old father (from whom I was borrowing the money for these flights) to say he had been charged in excess of £3000 on his credit card! I told him this can't be right, no flights had been booked or confirmed! After a call to Expedia I am shocked to learn that we have indeed been sold 2 flights each on the same plane!

We booked a flight through Expedia which was changed due to an airline decision. We were told by the airline that we could only use Expedia as they were our booking agent. Every time (at least 8 times) I spoke to Expedia I would have to explain the whole situation, they would then send me the same options (as the previous 8 people) had already done, none of which was acceptable. The flight change resulted in a 14 hour overnight stay in Sydney airport.

Hotel and car rental prices were found to be MORE than those available on hotel/car rental company sites! Discounts offered were not really discounts and were often the same prices offered by other websites.

We just booked a flight from Malaga to Athens with a stop in Paris. For peace of mind, we paid an extra 300$ on 500$ for a total of 800$, to select our seat. Once we paid, there was no way to select the seat. We then called Expedia to be told that for the seat selection, we need to call the airline. Nothing was mentioned on the website when we booked the flight. After discussing with the Expedia clerk for 46 minutes, with his coaching, we were able to select the seats for one stretch but not for the other. He then explained that Expedia is not responsible, that the airline are. He suggested that I call the other airline to book my seats 48 hours before the flight. The clerk said he did his best, but Expedia did not.

This is the worst experience I have had dealing with a customer service department. I booked a flight on Expedia.ca. Never once did I go to the .com site. All prices quoted were in Canadian dollars. On checking my visa statement two days later I noticed I had been charged in USD. I immediately called customer service only to be given the worst run around bad customer service experience I have ever had, aside from the same BS as Travelocity. The payment and confirmation page seems to switch over to the US .com page without clearly stating that the prices are now USD and will be charged at a very high exchange rate - (Quoted CAD167 and charged USD225).

I recently booked a hotel on the Oregon Coast for a weekend. The evening before my trip (and day before the stay) I received a notice from Expedia that the Hotel had cancelled my reservation/booking due to "construction". Weird? Was this construction decided at the last minute? It didn't matter - I had a problem. I called the number for Expedia customer support given in the notice. They were on top of it... Super helpful... and somehow found a room for me and Barnaby (my Golden-doodle) at a nearby hotel. That hotel charged more, but Expedia made up the difference. Wow! It seems like every time I try anyone other than Expedia or Orbitz, I come to regret it. Expedia has risen to the top of my Favorites list. I hope they stay there.

I arrived on 1/19/19 with my husband at a hotel booked thru Expedia. I was told there would be an extra fee for him to accompany me in my room of $30 USD a night. I asked to speak to a manager since I thought this was a very large increase. No manager or owner was available. I also asked for a receipt or documentation and was refused. I then thought this extra $30, a total of $120 for the 4 nights would go in the clerk's pocket maybe. I thought this might be a scam since no one was overseeing this operation. It was also Morocco which is known for scamming tourists. I looked online to see how much extra it would be if I had booked the king size bed for 2 people instead of just me and the extra charge was $5 a night totaling $20 for the 4 nights I was planning to stay.

I recently tried to book a hotel and a flight package, this should have totaled £540 for both the flight and the hotel. After entering my payment details the app said 'Your booking is now being processed. Click here to view your itinerary'. Clicked it and nothing. No itinerary, no booking confirmation, no confirmation order etc. It took me to the homepage. I left it for a while as I thought it may take a while to process. However after checking again, still nothing. I checked my bank account and £80 had been taken by Ryanair for the flights.

Expedia offered a one week car rental deal (through Sixt Car Rental - run far away). We paid our deposit and went to pick up our rental car at Mexico City Airport. The desk clerk told us that they would have to hold a minimum deposit of $1000 USD (which for us in Canada is more like $1300). This was exorbitant and more than my husband or I have ever payed for a rental deposit - anywhere in the world, and we are both experienced drivers with unblemished driving records. We did not pick up the car and I contacted Expedia to explain that this fee was more than we were able to afford and was not mentioned at all in the rental agreement/reservation.

Expedia has screwed us over twice now. We bought a whole trip including hotel, flight, car rental, insurance. They charged for everything upfront. Once the trip was over the rental place charged us. We have been fighting with Expedia for a year and a half trying to get our money back and they keep promising they will fix it. Foolishly we purchased a hotel through them, the one we picked was not the one they set us up at. Every time we called we had to wait another day or 48 hours for someone to get back to us. The hotel we stayed at was the wrong hotel “thanks to Expedia”. Then the amenities that were promised didn’t exist.

They offer a reward program that helps give me some money back and I still get the lowest cost for what I am looking for. They also have very good service and help get any problem resolved and over the years I have used this problem resolution service a few times with great results.

I got email confirmation from Expedia and the dates were wrong. I immediately called customer support. “Sorry that’s nonrefundable,” is the only answer I got. I called the Holiday Inn several times too. After several more phone calls and emails to Expedia, I finally got my “take a hike” email. I could have dealt with losing $100, but I needed a hotel so I would not have to drive back home 2 hours after oral surgery. So I needed to spend more time burning up favors to find someone to drive me instead. All this started when I read the confirmation, realized Expedia’s computer booking made a mistake and immediately tried to correct it. Expedia would not own up to it. I had spent $1000s through Expedia over the previous year and they couldn’t help me out over their $100 mistake. Bye, bye Expedia. Never again.

Just lost $2000 because of lies and misinformation. First, never buy insurance. Airlines provide the same thing for free. So Expedia insurance is useless. That said, I needed to change my flight since I couldn't cancel it. Expedia talked me into keeping airline credit, but completely ignored airline policies. So I changed my ticket and was told there was no expiration date (I specifically asked since I was paying an additional $666 to keep my credit while changing the destination). That was completely wrong. Ticket credit is only valid from 1 year of purchase. Yesterday, they said they were on the phone with Air France and the airline "requested" I call them directly to resolve the issue. That was a complete lie.

I purchased 3 RT tickets and we had to cancel my daughter ticket. I purchase the insurance just in case we need to cancel for whatever reason. The policy said 100% cancellation. That’s it. It never said for sickness only. Now I have been on the phone with Expedia and the first thing they tell you is, "Let me see if the airline offer a refund when they clearly know they don’t." It is my mistake that I did not look at the amount of complaints that Expedia have against them. What I am really upset about is that the consumer have no protection against this type of ripe off.

On the day before our international flight, we received an email from Expedia informing us that Air Europa (don't ever make the mistake of flying with them) is going to charge us for our checked luggage. If we had known that ahead of time, we never would have booked that flight. Not only that, but Air Europa did not honor our seat purchase and sold our seats to another customer. They know they can get away with this. Now that Expedia knows how unhappy I was with their service, they are claiming that the trip was cancelled, so they don't have to bear responsibility for any help they can give me, or refund anything I overpaid. They don't even have to take responsibility for their bad service by claiming the flights were cancelled.

We had a worst experience ever with Expedia! We lost $354 because we cancel the hotel since they don’t have a parking space for my vehicle. They never give us our money back! Called the customer service million times yet they can’t help us. They just promised us that they will refund our Money yet months of waiting nothing was refunded. Been trying to write a review on the Expedia website but there's no option to write a review.

Expedia online is limited. Unable to book multiple hotels for same vacation. I.e. 1 week at one resort and 1 week at another. Also Expedia is terrible when you are trying to use an airline credit. We were given multiple excuses, ended up losing over $800 credit.

Failed to clarify Enterprise rent a car company policy, requiring credit card to rent a car at the local airport, not accepting debit card as payment at the airport when I’ve done it multiple times in the past at other locations.

This is the text of the review I gave Expedia after my experience: "I have used Expedia on more than a dozen vacations and for years had no complaints, other than that it was sometimes difficult to converse with the representative due to language differences. With each of my last two vacations, I had a parent in the hospital (one for major heart surgery and the other for a drug interaction reaction). In both cases, I purchased trip insurance. I was told for the first trip that I would need the heart surgeon to sign papers, which is absolutely ridiculous. I saw the surgeon for a total of about five minutes before the operation, and never again. It is unfair to expect me to burden that person with your paperwork. I think this is part of the design of the insurance.

I've been using Expedia for purchasing tickets and hotel reservations for over 10 years. One of the best tools out there always. Together with TripAdvisor they are the only sites I respect and believe. Never had a problem and the information and pictures are very accurate.

I booked a flight this morning through Expedia from Saudi Arabia to Poland. My total amount at checkout was $533 INCLUDING my $35 flight protection plan. All of the sudden two payments come through from my bank showing a deduction of $533 and an additional $36. I phoned customer services and all she kept on telling me was, “Phone your bank.” MY BANK DID NOT TAKE AN EXTRA $36, EXPEDIA DID! And then all of the sudden she tells me that Expedia charges an extra fee for using a debit card and not a credit card.

I have never been treated so badly by a customer service department. Being conned out of hundreds of pounds. Am turning to Citizens Advice and my credit card company for assistance. Booked a holiday online with a total of £977 - they have taken £5998 from our credit card saying the price jumped up last minute. Economy flights and 3 nights in a 3* hotel in NYC would NEVER come to this much money. Repeated the process online again and again, always under £1000. Saying I now have to pay them a £200 cancellation fee or keep the holiday at £6000??!! Expedia have no regards for their customers whatsoever- disgusting.

Excellent majorities of times when booking flights, hotels and cars together. But be careful to check times before paying because I couldn’t pick up the car when I landed and had to pay for an extra night at a hotel. And even though I realized the mistake before I left and considered them at least more than half responsible they refused to reimburse me for the extra night.

I had bad experience with Expedia customer service. I had booked my ticket through Expedia. On my return journey I showed up at the airport and the airlines informed me that my flight is cancelled (Qatar Airways) because while coming in I was no show. Even though for flying in I had different airline. I was with customer service for 5 hours on the phone and in the end I have to buy new tickets ($3500). I have 2 small kids who have to wait at the airport for the whole night as I was on phone with the customer service (listening to their music for most part). I hope they have better customer service rep who could understand the situation and at least provide constant updates instead on putting me on hold for more than a hour without updating me. The amount of time and the stress I had to go through I will never ever book through Expedia again.

The grounds were shabby, the neighborhood was bad, and the staff were surly. Review of Americas Best Value Inn-Schenectady/Albany West. Reviewed today: On 11/8/18 I booked an airfare and hotel through Expedia.com wherein I paid $210.18 for a hotel room at America’s Best Value Inn in Schenectady N.Y -- This reservation was for one person for 3 nights.

Booked Air travel through Expedia. Flight was with Frontier. Purchased Flight Cancellation plan through Expedia as the flight was originally noncancellable. My travel plans changed, so I attempted to cancel online through Expedia. Expedia said I needed to contact Frontier. Frontier said I needed to contact the agent, Expedia... Back and forth confusion only to end up losing the $192 total paid for the one way fair which included $19 for cancellation plan. Expedia was only willing to refund the $19 and Frontier charged $119 FEE for the cancellation - even though I was within the 24 hour time frame to cancel, the element of surprise is how Frontier says "they allow cancellation within 24 hours of flight but must be within 7 days of flight to not pay $119 cancellation penalty"...

Due to Expedia's failure to specify payments options they processed our money under false pretenses. It cost us time and money. Rude customer service that would not try and help. We were only able to get $50 back but lost $100+ (which will take weeks). We have used Expedia for years, but we will never use this service ever again. My advice cut the middle man out and use main services. It was cheaper anyway.

So, it's been one week since our trip was supposed to start. I booked a round trip for 3 from Saskatoon, SK to Palm Springs, CA including a car rental from Jan 9, 2019 to Jan 18, 2019 using Expedia. We flew to Calgary airport where we were surprisingly denied entry to the US. I spoke to WestJet management to rebook our flights to get back to Saskatoon where we learned that they were unable to help us due to the cheap flights that were purchased through Expedia.

A few friends and I planned to take the kids to Great Wolf Lodge. We planned a date and we all looked into booking. My friends booked through Booking.com and I booked through Expedia. My friend asked how much did I Pay, advised I paid $740.00, she said she paid $520.00 through Booking.com for the same exact booked. I called Expedia same day to cancel and book with Booking.com, the agent said I didn't need to do that as they have a price match guarantee program, advised me to take a screen shot of the rate and email it to them then they would reimburse the balance. LIARS.

We recently booked a hotel near the Atlanta airport for a late night layover. Our party consisted of two adults and three children. We inputted the number of people in our party into the Expedia website and were offered a room that would accommodate all of us, which we purchased. When we arrived at the hotel, we were told that the room only had two queen beds and that the hotel does not have, and has never had, any rollaway beds, mattresses, or other form of additional sleeping arrangement that would prevent three people from sleeping in one bed.

Do not book through Expedia. Do not. Heed the warning. Do not think that it won’t matter because you won’t need customer service. You might. You never know. And when you need help you won’t find it. If you have TD travel points, find another way to use them, if you can. Booking a trip is easy. Have problems and need to cancel, you are royally pooched. I mean, a simple request to cancel our Cuba vacation has taken us as couple a combined 8 hours, just to cancel—we have not yet succeeded. We have succeeded only in hearing endlessly looped hold messages and cheesy hold music.

I booked a ticket using Expedia and cancelled immediately within 24 hours. I was eligible for FULL REFUND. Checking my bank statement, I see that they have charged everything in US dollars and the refund received is lesser than what was deducted from my account. Also, there was some hidden charges. I booked using Canadian Dollars and when I called customer care, they mentioned that I received a lesser rate because of the exchange rate. I asked Expedia it was not my fault when the amount was deducted in USD and they refused to give me a refund. I would suggest anyone planning to use Expedia. BEWARE. DO NOT BOOK THROUGH THIS PLATFORM. THEY CHARGE YOU UNNECESSARILY AND DO NOT PROVIDE A REFUND.

Expedia feeds their client tell wrong information. They say on their opening page the wrong price and the second page they charge more. Deceiving and false information is the worst way to advertise to the customers. The manager was rude, abrupt and careless. When asked his name wouldn’t give it out and was not helpful at all. Unlike their competitors iTravel2000 and Red Tag give the right price to begin with. They allure people by saying they’re getting discount when in actuality they lie until the time of payments. Terrible company...

I had booked airfare through Expedia, and had to make a change to the dates. I understand that there were change fees issued by the airline which were $400 per person. I had no problems paying that as I knew I had to pay to change the tickets as they were nonrefundable. The part that was the issue was that Expedia wanted to charge me an extra $250 per person for changing my tickets on top of what the airline wanted to charge me. I end up having to go directly through the airline to get it handled as even United Airlines was not sure why Expedia was charging me the extra $250 per person. Also I purchased travel insurance with them for $108.

I tried to book a flight with Expedia, the process for payment did not go thru; then we attempt to process again, it said use another card which is very unlikely because we had put enough monies to pay with all fees included. The next day I see my credit card account statement and see two processed payments to Expedia for $29.00... And the reason it would not go thru is because Expedia first charges the $29 tying up your card and not allowing it to go thru. These tickets are not cheap but they charged me twice for this $29.00 fee and then said the card was declined!!!

I booked a flight with my family **. 24 hours before I cancelled 'cause needed to change the date. The message that pop up when you cancel a flight is, "YOUR ITINERARY WAS FULLY CANCELLED AND YOU WILL RECEIVE A FULLY REFUND." So I proceed to book my new flight as I was running out of time. Two days later as I didn't receive my refund, I called and they answer that by Expedia policy the customer needs to call directly the airline to make the cancellation 'cause is a low cost airline. So no refund from Spirit, and the only answer is that from $700 they will only credit $200, not a refund.

The prepaid 3-star room was not available when I arrived at 10:30 pm. The line to check in at the hotel was so long, and only 1 desk person, that around 3 hours would be required to wait for my non-smoking room, which I had overheard was no longer available. Expedia refused to stand by the availability of my room on the date reserved. They further refused to refund the prepayment.

Booked tickets for Universal Studios for Jan 2019 and was double billed extra 300 dollars. Attempts to call Expedia was 45 minutes of being on hold and later informed by Carla that additional reservation that I did not make is not cancellable or refundable. I will never use Expedia again and encourage anyone considering using Expedia to beware.

I booked a flight through Expedia and also purchased the cancellation insurance through a third party company (Allianz). Due to unforeseen circumstances, I needed to cancel or change my flight. After speaking with Expedia multiple times as well as the insurance company and the airline I was not allowed to cancel or even change the flight. They showed zero compassion to my situation. As someone who works in the hotel industry, I was shocked at the lack of care I received. I will most definitely be sharing my experience with friends, family, coworkers, and guests and encouraging them to find an alternative site. And will never be using the site again.

Expedia bad. Real bad. Problems with packaging. Had reservations for 7 days hotel and car rental. Something wrong with their system. Only booked ca reservation for 2 days and had to pay out of my pocket and they won’t refund me. STAY AWAY from Expedia.