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About Enterprise Rent-A-Car Reviews
Enterprise Rent-A-Car is a global car rental company with more than 8,000 locations. Customers can rent cars, SUVs, trucks, minivans, vans, exotic cars and moving trucks. Frequent renters can enroll in its Enterprise Plus program to get benefits like points earned for every rental, free rental days and members-only check-in.
Pros & Cons
- Offers rental cars for any budget
- One-way or long-term rentals
- Wide selection of cars
- Cars may have high mileage
Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. It offers a wide selection of safe and reliable cars for just about any budget.
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Reviewed Aug. 22, 2023
I went to rent a car through ICBC Claim from Enterprise location 13476 72 Ave. Surrey BC. All I asked them to provide me a full gas tank at the time of picking the vehicle up. The assistant manager outright refused. He said, "Bring the vehicle back with the same amount of gas showing on the gauge." I asked him how could i put right amount of gas while filling the tank of the vehicle. I won't be able to see the fuel gauge while filling gas in the gas tank. The guy said, "it is their company policy." I said this isn't right. The assistant manager said, "You are not going to get a vehicle from here," because I argued the fact he was wrong. I was very disappointed from his bad behaviour and attitude. Phone ICBC and complained of what happened. The ICBC representative said, "nothing they can do about their policies." ICBC awarded a contract to Enterprise only. We cannot even rent a car from anywhere else. Enterprise got the monopoly from ICBC. What a shame.
Thank you for your feedback Harjinder. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Aug. 21, 2023
Rental due to car accident, paid for other driver insurance. Picked up new ford edge, had it 2 days. Would not accelerate on highway, when in park idled heavy. Tow service in less than 59 min. Waited, talked to 3 people, last one said to lock it, they can tow without keys. Over 5 hours later, tow shows, needs keys. I have no way of getting the keys to him because I have no vehicle. Very poorly run company. The local office is amazing but it’s Sunday and closed.
with your contact information, reservation or rental agreement number and the details above. Thank you. – Chad
Reviewed Aug. 19, 2023
Ogden/Riverdale location is garbage. This is the 3rd time I've had a reservation and wasted my time to go pick up a vehicle they DIDN'T have...reservations don't mean ** so don't count on this company especially if you're trying to get somewhere important... Thanks for nothing Enterprise.
I am disappointed to hear our rental branch was unable to assist with your rental needs, Jayna. We strive to ensure we always have the correct category of vehicles available for the reservations. I would like to get all this information into the hands of our upper management for further assistance. Please email firstname.lastname@example.org with your reservation number, contact information and any additional details. Thank you. – Chad
Reviewed Aug. 16, 2023
This was a reservation made not only one month prior but also confirmed the day before for 8 AM pick up. When the body shop that this Enterprise works with drop me off there were 20 people in front of me and I humbly kept trying to speak with both counter representatives Young ** who could not tell me why my car wasn't ready for three hours and saw the manager hiding in his office until he came out and told me to get in the car very aggressively. So instead of taking me to my car he took me all the way back to the body shop where somehow he conveyed that I was not fit to do business with them either and possibly a racist and canceled my State Farm assignment.
Thank you for your review, George. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Aug. 16, 2023
On August 5, 2023, my husband and I rented a Ford SUV from office in Staten Island. We planned a family vacation to Florida, stopping at various cities within that state. Unbeknownst to us, three tires on the vehicle were bald. On our drive down to Florida, we drove through a rainstorm. The rain started while we were passing through Virginia and didn't end until we reached the Georgia/Florida border. At times, the rain was extreme. So heavy was the rain, that many cars on the road with us were driving with their hazard lights flashing. It was very difficult to maintain control over the Ford Edge we were driving. The vehicle consistently hydroplaned and drifted out of lane, even at lower speeds (45 MPH). My husband thought that this was odd because he said that this was supposed to be an AWD vehicle. He thought that this was merely a poor vehicle design and not even thinking to attribute the problem to worn tires.
On August 14, 2023, we were driving from Venice Beach to Kissimmee and again we were besieged by rain. This rain was not nearly as severe as the storm from earlier in our trip. Nonetheless, the lack of vehicle control returned. Perplexed as my husband was, he decided to look over the vehicle and saw the condition of the tires. The next morning, my husband called the local Enterprise office located on Orange Blossom Trail. He spoke to a gentleman named Hector. Hector told my husband to bring the car in and we would get a replacement vehicle.
Once we arrived at the OBT location we spoke to an Enterprise representative named Evan. Evan told us that the OBT location hadn't any replacement vehicle for us. Evan said that our choices are to either go to a Pep Boys or a Firestone to have the tires replaced or to go to the location at Orlando's Airport. Evan went on to say that the Airport is the largest Enterprise rental location in the area and they would have a replacement for us. As directed, my husband and I chose to drive to the Enterprise in Orlando's airport. We really did not want to deal with a car repair shop during our vacation.
When we arrived at the next Enterprise we spoke with the station manager, Robert **. Mr. ** told us that he did not have a comparable vehicle for a swap. He offered us either an intermediate sized vehicle or a pick-up truck. The intermediate size would not be able to fit all our luggage and the pick-up would leave our luggage exposed to the elements, as the storage space would be an open truck bed. Also, my husband and I thought that either of these vehicle choices would not make for a comfortable return drive to NYC. Mr. ** also suggested taking the truck to Pep Boys or Firestone. My husband asked if we went to either of those auto repair establishments, would we be expected to pay out of pocket in lieu of reimbursement. Mr. ** assured us that we wouldn't need to do that. He said that all we needed to do is tell the service shop that this is an Enterprise vehicle, show them our rental agreement, and they would take care of us.
Shortly after leaving Orlando, we decided to pull to the side of the road and call Enterprise directly. We were already misdirected twice and wanted to verify if the information regarding the repair shops was correct. After dialing Roadside Assistance and going through the prompts, we were connected with a representative named Elizabeth. During our 40+ minute conversation with Elizabeth, she informed us that if we brought the car to either auto repair establishment we would be covering the cost of the new tires. Elizabeth redirected us to the OBT location to get a replacement vehicle. We told her that we were turned away from there and she put us on a short hold to see if they had a car for us.
As expected, Elizabeth returned to the phone call to report that they did not have a car at OBT, for us. Elizabeth then told us to go to Orlando's airport for a swap. We told her that we tried this. Elizabeth insisted that we did not succeed in getting a replacement there because we did not go through Roadside Assistance. Now that we are going through RA, they will accommodate us with a car to swap. Chagrinned, my husband stated to Elizabeth that he did not want to drive back to Orlando and fight the traffic on that trip again. My husband mentally relented, as we were running out of options. Elizabeth placed us on hold again, and then again returned empty handed. Elizabeth said she was going to escalate this issue to management and would call us with information on where we could swap the vehicle. Now in a livid state of mind, we drove back to our hotel.
After some time, and no return call, we decided to call RA again. We reached a gentleman, whose name escapes me. He told us that RA tried to call us some time earlier but they failed to reach us. Regardless, RA said that they could not find a comparable vehicle to swap and put us in touch with a manager of a nearby Enterprise office in the Orlando Rosen Center Hotel, named Norm. Why we were given to Norm is beyond my understanding, but we spoke with him, as well. Norm could not help us but he did say that the information Elizabeth gave us regarding the repair shops was incorrect. We could take the truck to either Pep Boys or Firestone. He went on to say that we could also take the truck to Tire Plus or Tire Kingdom.
After finishing our phone call with Norm, my husband called the local Pep Boys. Pep Boys said that they couldn't help us today and that we should just bring the car in at 8:00 A.M., the next day. The gentleman at Pep Boys said that they would need to examine the car, come up with an estimate, and then apply to Enterprise for approval of the expenditure. Hearing this was quite disheartening. We already spent the bulk of our day (10:30 A.M. until 4:45 P.M.) dealing with this problem. Now we need to take a second day away from our vacation to attend to a safety issue with our rental vehicle. We called the Staten Island location to complain.
After hearing that we were given a dangerous vehicle to drive, they offered to credit us one day. Flummoxed, my husband pressed the issue, where the SI representative said that the manager of that office would credit us two days. My husband responded that although the the two day credit might seem generous because we were essentially without the vehicle for two days, but this does not take into account that our travel plans have been disrupted, and paid for passes and amenities could not be used, all because we needed to drive around Kissimmee and Orlando to repair your vehicle, so that we do not meet any misfortune on a drive home that will span over one thousand miles. That conversation was left to be continued when we return home.
As we now stand, my husband and I will go to Pep Boys in the morning. What will transpire there, Lord only knows. It is sufficient to say, without even knowing what will happen at Pep Boys, we are thoroughly annoyed. We are not writing to you to ask for any further help or assistance with this issue, but rather report on the misdirection, conflicting information, and the presentation of confusion, when visiting and speaking with various Enterprise employees.
Hello, we would like to review this further but need some more information. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
Reviewed Aug. 16, 2023
I had an accident where the car was totaled. The insurance made a reservation for me at Enterprise. Getting the car itself was a breeze. The people were nice at the time and took care of me. I had to pay a $50 deposit to get the car, so they had my cc information on there. I only had the car for a week and worked with the insurance to get it extended. I was informed to make sure the gas was filled otherwise they would charge extra fees which I did. What I wasn't informed was that the suv they gave me was an "upgrade". The insurance only had a reservation for a car, not an suv which I was not aware of. The insurance did not approve of the upgrade so enterprise decided to put that charge onto me instead.
There was no warning and no receipt. I was at work when I saw the charge of $221. I called the first time and they tell me the insurance shortchanged then. I call the insurance and they said it was because they didn't approve of the upgrade. I call back and get Sheridan who then tells me that she would have told me and why did I call in today about the upgrade if I knew nothing about it until that day. I called earlier that day, that's why. She then tells me that she'll call later which she never does. I call on my lunch and reach a guy who then tells me that there's nothing they can do and that it's closed out. Said I would have better luck getting the insurance to approve the upgrade.
I don't feel I should be charged an upgrade I wasn't aware of. I called back on my last break just to see if there was a chance it could be fixed before I reported the charge. The girl I reach called me a liar and proceeds to tell me I called a week ago about an upgrade. I called the insurance about an extension, but I did not know of an upgrade until today. I asked her to pull the call and she said she did but it was only the transcript. So she was going off of a flawed transcript and notes from someone who could have been trying to save themselves. I just want a refund.
Hi Alexis, we would like to research your billing concern. Please email email@example.com with your contact information, rental agreement or reservation number and the information above. Thank you. – Chad
Reviewed Aug. 15, 2023
My son rented a vehicle from Enterprise while his car was in the shop. He got into an unfortunate accident with the rental vehicle. The vehicle was towed and my son was taken to the hospital by ambulance to be treated for injuries. The following day, he contacted the local rental location in Davis, California, to retrieve his personal items that were left inside the vehicle. Among other things it was his cell phone, hearing aids, vision glasses and some expensive scrubs (he is a nurse). The local agency told him that the car was at a nearby tow yard and would be released to one of the local rental locations within a couple of days and that they would contact him immediately to let him know so he could go by to retrieve his belongings. After 6 days he had not heard back and called again. He was told that this case had now been transferred to their corporate office and they asked him to call that office, which he promptly did.
The corporate office told him that they were not the correct office to contact and asked that he contact their customer service office, which he promptly did. The customer service office referred him back to the local rental agency in Davis. He was given the runaround from one office to another and nobody even tried to help or take some responsibility. About two weeks later he received an email from Enterprise’s risk management department sending him a detailed bill for the damage caused to their car during the accident. My son responded to the email and told them again about the missing items which were in the range of about $10,000 (the hearing aids alone were close to $6,000 and the cell phone over $1,000).
They responded that this was the first they heard about the loss of his items, that he should have contacted them immediately so that they could have allowed him to access the vehicle to get his belongings. They said the car has since been auctioned off to a third party. My son proceeded to send phone records to the risk management department that showed all the phone calls he had made - in a timely manner - to retrieve his items. After the risk management department received his phone records showing he had done his due diligence in getting his belongs back, all of a sudden they changed tune. They responded that he had failed to purchase additional insurance for personal belongings and they cited a section of the rental agreement that stated that Enterprise was not responsible for personal items prior, during and after the rental agreement and that even if the items had been stolen by an employee, they were not responsible.
My son wrote an email to the CEO of Enterprise explaining the situation. He was given the runaround from one office to another and back and was never told that the proper office to contact would have been their risk management department. How was he - as an outside person - supposed to know their internal structure and know that that would have been the appropriate office? Nobody from their customer service or corporate office or the local rental location ever told him that. The CEO’s office never even sent him a reply or acknowledged receipt of his email!
They surely insist on being paid for the damage to their vehicle caused in the accident, but they fail to take any responsibility for their failure to direct my son to the correct office and to help him get his items. While it is likely that he has no legal remedy to recoup any of the items, since he didn’t purchase additional insurance, it is flat out wrong and appalling that enterprise is taking this stand and is completely unwilling to accept responsibility for their conduct!
Thank you for your review Maria. If you or the main renter can provide a few more details, we would be able to investigate this further for you. Please email firstname.lastname@example.org with the main renter's contact information, reservation or rental agreement number and the details of the experience stated above. Thanks. – Chad
Reviewed Aug. 12, 2023
I've waited more than an hour to speak with someone, I waited for a long time the first time I called and a wrong number was given to me. So I called again to verify said number unfortunately you didn't answer and I waited for an hour and 30 minutes until I hanged up. Congratulations Enterprise for making your valued customer waiting so long to speak with someone. I am sorry this is how mostly everyone operate now in the United States, and I haven't heard anyone saying anything about this issue. THE FALL OF CUSTOMER SERVICE IN AMERICA. There is no more customer service in America. The Chinese are probably doing much better than you are. AMAZING!!!!
We certainly understand the inconvenience that this may cause, Joseph. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Aug. 11, 2023
Wanted to reach out and give a quick thumbs up to the Dublin GA Enterprise Location. I have been renting there for years and have never had any issues whatsoever. The Manager, Allie **, Mr. ** and the rest of the Team always do a great job! I would highly recommend this Location.!
Hello Terry! We appreciate your feedback and are happy to hear our team provided you with a great customer experience. Thank you for your business! – Chad
Reviewed Aug. 5, 2023
From my first experience with Tilden Car Rental in 1986 you folks have always exceeded my expectations. However this last time was unfortunately no charm. I unfortunately ended renting my car from your competition. I tried using my Enterprise Club card to find it had been expunged from the system for lack of use. Opening up a new card and account I could not get my password to work. In lieu of what should have been a seamless transaction I spent literally hours trying to rent a car out of the customer care line; several times being redirected to finally be told you were sold out on my three day luxury car request.
Somewhere in my files I probably still have a letter from Ted Tilden office? Thanking me for my patronage way back when, but unfortunately this time ended up renting a Volvo S90 B6 from your competition. My circumstances see me now renting cars on a regular basis (even weekly). I will try, try and try “perhaps” again but no system should make it this hard conduct business.
Thank you for your feedback, Neil. If you’d like to discuss this further, please email firstname.lastname@example.org with your contact information, rental information and all the details above. Kind regards – Chad
Reviewed Aug. 4, 2023
Rent from Enterprise at your own risk! I reserved my car 1 week in advance. They didn’t have it the day of. Didn’t bother to call us, and it ended up delaying our vacation. I hate them! They’re trash.
Thank you for your review, Fred. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Aug. 3, 2023
Recently had a rental. The pickup was somewhat easy, but the return was terrible. The manager was very rude. Refused the vehicle without charging extra for cleaning it. So I left and went and swept out vehicle on my lunch hour so not to be charged $150 for a detail for minimal sand and hair in the vehicle. The manager refused to make it right and still after a month with a complaint filed have not heard from corporate. Not sure this is how they treat all customers but I was very upset. To tell a customer I cannot take the vehicle in this condition without charging extra is ridiculous especially when you purchase their "Extra" insurance to make sure if anything happens while on vacation it will be covered. The 10 day rental and extra insurance I paid more than covered the $150 "Detail" that took me less than half hour to sweep. If their detailers are that poor they need to hire better help.
Hello Michele, we would like to review this further but need some more information. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
Reviewed Aug. 2, 2023
My car was totaled in an accident on Sunday it’s Wednesday and I still don’t have a rental car. I was told by Geico I had a car reserved in my area. When I called they didn’t have a car. So I start calling every Enterprise in Chattanooga and no one has any cars except one had a mini van. Ok I’ll be there. That is when I was told I had to pay a 50.00 deposit. This accident was not my fault. The girl ran a stop sign. Geico is her insurance. I told the girl I did not have the 50 and to cancel that. So I was able to get the 50 a lil later and the van was still there. I live in a rural area and I had to get a friend to pick me up. She had to drive quite a distance. We get there and the girl surprises me with a 15.00 dollar a day charge because the van was more than the insurance allowed. Why was I not told this prior to now? I just cried and walked out the door.
My friend needed to go to work and I felt stressed because she had to drive me all the way back home without a car. So I started calling to try and borrow more money. It takes about an hour but when I call them back they said it had been rented. It had been there all morning and afternoon and now it’s gone. I burst into tears and my friend was trying to console me. So I called every enterprise in Chattanooga and no cars. I call ft Oglethorpe and yes they had a smaller size pick up. Now this is about 60 miles from my home. I asked the girl was there any additional charges because I was only allowed so much per day. She did tell me about the extra charge. So I asked if they could change out the vehicle the next day. No problem she said. Ok so I go out there and this time my friend drops me off and goes to work.
Well when I get there I told the girl I had to put to put the money on 2 credit cards because I could only make one payment a day. We are only talking about 15.00 dollars. They will not take cash or two separate credit cards. Now I’m stuck 60 miles from home. Enterprise would not budge. I’m sitting in there crying and calling my banks to see if the could help me. They would had if the payment had not already posted and the system would not do it. I’m telling this girl I have no ride and I’m too far from home. She didn’t care. Her suggestion was basically, "Leave and I will reserve you one for tomorrow that will not have the 15.00 charge because it’s almost closing time."
Enterprise would not budge one inch to try and help me. I did not get home until 1 am after another friend got off from work on 2nd shift and gave me a ride home. The multiple times I called Geico did no good either. I will never refer anyone to Enterprise not even my worst enemy. Get your act together and show some compassion. Times are rough. People are over charging and it’s going to be America's downfall. We can’t even help out our own people.
Hello Janice, we would like to investigate this further but need some more information. Please email email@example.com with your contact information, your reservation number and all the details of your experience. Kind regards. – Chad
Reviewed Aug. 1, 2023
Received a call the day before my (multi-state) reservation that there were no cars available due to a recall, which ultimately sounds like the local branch did not have control over and I have no issues with that gentleman, but when I called the main customer service number to try to explore my options they handled it very poorly.
First, I got bounced around and told conflicting information by different people- e.g. "I can't help you because you already checked in for your reservation," then told the same thing by the person I was directed to. Then I did not get the call back I was promised and nothing was resolved that day, so had to try again while at the airport waiting for my flight. This attempt was worse- I ultimately felt like I was being lied to/gaslit by at least one rep who told me I had not checked in for my reservation, but I had the email confirmation to prove it (not to mention my interactions with them the previous day on that exact thing), which she did not want to see when I offered.
I eventually asked them to keep the reservation just in case and call me if a car became available, but shortly after she rushed me off the phone I received an email stating "You canceled your reservation." Ultimately I had to rent from another company the day of my trip (my birthday, btw) and this cost me an extra $600 I did not have and am now having to pay off on my credit card. I reached out to them about this and received a very unhelpful response. After years of using Enterprise this has probably turned me off of them completely. Oh, no joke- 2.5 weeks later I received a voicemail saying they had a car available.
with your contact information, reservation number and the details above. Thank you. – Chad
Reviewed July 27, 2023
If you book online and are confirmed; This does NOT mean anything. Pick up your rental at the specified date and time. You will be required to have further identification: Electric Bill, Water Bill, Cable bill, Etc...**! Bank Account, Driver license, CWP id, Insurance id, ALL WITH SAME ADDRESS WILL NOT be accepted. They should have stated this crap Online. Never Again! Glad I saved my $!
Thank you for your feedback. If you’d like to discuss this further, please email firstname.lastname@example.org with your contact information, rental information and all the details above. Kind regards – Chad
Reviewed July 20, 2023
For over 20 years I have been a loyal Enterprise customer. That ended June. I reserved a van for a family trip from the NE 8th Street in Bellevue, WA. One of the Asst Mng’s, apologized because the only van they had was one with pre-existing damage. Cracked Windshield, Front end and passenger side damages and scratches everywhere. He apologized profusely and took pictures of all the damage with his IPAD. Returned the van and another gentleman checked me in indicated there appears to be “New” damage. The only issue I recall was when parking the van the air-dam on the front driver side scraped along the top of the high curb. My response was go ahead and send me the bill for the damage. His response as “New” damage as well as the photos taken beforehand was an acknowledgment of the pre-existing damage when renting the vehicle.
Hey. I know car repairs are expensive, I assumed with all the previous damage they would send me a prorated bill for prep and paint and I was estimating $500-700. Instead, I received a claim to my insurance company for the over $4000 to repair ALL the damage of the vehicle. I called trying to explain the situation but when I indicated there should be pictures of the pre-existing conditions, I was told they only have pictures of the returned vehicle. Here is the kicker, my co-worker’s wife works for Enterprise and when I told her what happened, she was not surprised. She told me this happens all the time. They flag anyone who does not buy the additional insurance and then they try to claim any and all repairs on renters’ personal insurance. I called my insurance company and told them NOT to pay anything as this claim was fraudulent. But was told, unless I had the previous pictures they could not do anything as the claim was filed.
I have already switched Insurance companies but Enterprise is coming after me for my deductible. This practice of filing fraudulent claims is not a decision made by an unscrupulous location. It is derived from a culture from the top down. After 20 years I am expecting Enterprise to make this right. If not, I will use my position as a marketing director to create a social media campaign including my company’s contacts with Disney and the NHL to inform every one of the deceitful culture driven by Andrew **, Chrissy **, Randal **, David ** and the other officers as well as the overseeing Board of Randa Duncan, Richard Bachman and the other Directors.
We're listening and would like to know more, Jim. At your convenience, please email email@example.com with your contact information, reservation or rental agreement number and the details above. Thank you. – Chad
Reviewed July 17, 2023
First off Never rent at a airport. There are extra fees that are nonsense. The tax is another thing to all these recovery fee. Well if you bring it back you should not be charged that. Second these were some of the rudest customer service people ever had dealt with. The midsize so called suv was the worst thing ever. Nissan rouge base model. The seats were so bad we had to stop and buy back rests and that didn’t work. Even tried to switch it out. They were horrible and rude so our whole vacation was ruined with this car. We are older people. There was nothing positive about it at all. Brought it back 2 days early and still no discount because we had to get to our vehicle which is better than what I rented. Only didn’t want to put a bunch of miles on it. I say check what vehicle you're gonna get because it can make or break your trip. Mine got cut short. We have been faithful to renting for years with them. Not anymore. Goodbye to them.
Thank you for your feedback, Joelle. If you’d like to discuss this further, please email firstname.lastname@example.org with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed July 6, 2023
I tried to rent a car today from the Enterprise Rent-a Car at 612 W Loop 289 in Lubbock, Texas. WORST ENTERPRISE EVER!!! I had a reservation scheduled for today. They refused to pick me up. I called a lot, and I was never able to talk to anyone in the store. I work for a call center, so I can't answer personal calls. Plus if I don't know who's calling me, I don't answer. So they give me MAJOR ATTITUDE about how they've claimed that they've tried to call me all day long. They NEVER left me a voicemail to call them back.
And after giving me major attitude for not answering their calls, they get mad at me for not being happy with them and having an attitude because I had to find a ride to their store. Then that ride had to come back and get me and take me home because they refused to rent to me because I accidentally left my wallet at home today. So apparently it's OK for them to have a horrible attitude and talk to you very rudely and unprofessionally, but if you have an attitude, they get mad and kick you out of their stupid store.
You people REALLY need to be careful with how you treat people!!! You have NO CLUE what people are going through in their personal lives!!!! You don't know that someone has been living a nightmare since her daddy died in September of 2020 due to leukemia or that her brother has turned her entire family against her. You have NO CLUE about the excessive suicidal thoughts someone may be struggling with on a daily basis and that your HORRIBLE AND UNPROFESSIONAL behavior just might be enough to push them over the edge!!!! AVOID THESE JERKS AT ALL COSTS!!!
Thank you for your review, Minday. If you can provide a few more details, we would be able to investigate this further for you. Please email email@example.com with your contact information, your reservation number and the details of your experience stated above. Thanks. – Chad
Reviewed July 4, 2023
On the 4th of July at around 12:49 PM, I took my rental car back to Enterprise Rent-A-Car because I wasn't able to make a modification online and needed to keep it longer as I'd extended my trip. I turned in my car and booked another reservation for the same day. The woman at the counter Kristen was grilling me about my travel details in a very rude way. She wanted to see my flight information and my return information, which I presented, and eventually, she said that she would need to talk to a manager. I told her that it was OK that I didn’t have to get a rental car and that I could just take an Uber but she insisted after some time that I go and speak to a manager named Daniel.
The whole first exchange was pretty troubling. She was not kind. The Customer service was terrible and she was rude but I decided to go and speak to Daniel as she had advised. When I got to Daniel he asked me for my ID and asked me what happened. I explain to him that I had returned the car and that I needed a new one so that I would be staying in town for some time. He then made a joke about the fact that they had to make sure that I wasn’t going to steal the car and that’s why they had to be so thorough. I said that was fine, and reminded him that I’d brought the first car back. As he looked through my details I tried to lighten the mood and made small talk. I asked him where he was from. He said he was from Liberia. I ask him very professionally what brought him to Louisville. He looked me dead in the eyes and said “You.” You brought me to a Louisville “destiny” brought me to Louisville.
I was terribly uncomfortable but I shrugged it off and kind of tried to laugh it off as if he was joking. He asked where are you from? I said I was from California and he told me that I would be moving to Louisville. I told him that I didn’t want to move to Louisville and that I really liked California. And asked if he’d ever been explaining that if he’d ever gone to California he would know why I like it there. He said no and then asked me if it would be OK if he came to visit me in California. Again, it was not appropriate. I was just trying to get a rental car and it was up to him to approve it and he was using the time to flirt with me.
I again tried to go around his flirting and I said “Yes, you should go to California. It’s a very nice place.” trying to deflect and to let him know that was perfectly fine to go to California but also to try to not allow him to continue to hit on me. He said I didn’t ask you if I could go to California I ask if I could come and see YOU in California. There was another employee also in the office and he started laughing. He said, "I wasn’t sure if she would catch that." “He said he wanted to see YOU.”
They were making jokes about the fact that he was hitting on me. I then tried again to deflect and ask if there was anything else that he needed to know in case of my rental. Eventually, he got me another rental and said that he would walk me to get my rental. When he came out of the booth. He looked me up and down and said my favorite color is blue, I was wearing a blue dress, and then he made another statement which I couldn’t remember but he licked his lips as he looked me up and down. I said 'Yes, well, blue is the color of my charity that I started here.'
He pressed me then about where he could come to visit me. “Where can I come and see your charity work.” I didn’t say anything but instructed him to go to my charity website. We went into the office to get the keys and for me to sign paperwork and he again asked me how he would be able to find me and how he would be able to see me. I didn’t respond, hoping that I could go ahead and get into the car.He said let’s go find your car then led me to a blue Mazda. He said he gave me an upgrade and said he chose the Mazda because it has a tracking system. I got in the truck said thank you very much for your help and went to go put on my seatbelt. "Do you need help putting on your seatbelt?" He asked. I politely said "No."
He then took the seatbelt from me, reached across my body, and snapped the seatbelt into place - reaching his arm, across my body to do it. I felt extremely uncomfortable and extremely violated. He treated me like a piece of meat. It was completely unprofessional and unacceptable behavior. This entire experience has felt extremely violating.
After I left I was very upset, recognizing that I have been sexually harassed. It was one of the first times that I had felt completely violated and felt that someone in a position of power used that power for leverage. He recognized that I needed a car and took the time to flirt with me rather than just solve the problem that I was there to solve. After that, I called customer service and explained what happened. As I spoke about the event I became more and more upset and started crying. Right now I feel totally disgusted and 100% violated.
Thank you for your review, Chastity. Customer service is of the utmost importance to us and we would like to speak with you further about this. Please email firstname.lastname@example.org with the details above and include your contact information, reservation number and any additional information you’d like to share. Thanks. – Chad
Reviewed July 4, 2023
This is hands-down, the worst experience I’ve ever had renting a car. Upon picking up my vehicle at BWI airport, I drove out of the parking lot and when I entered the highway, I noticed that the vehicle was vigorously shaking as if the alignment was off. So I pulled over and I checked the tire pressure and everything seemed fine so then I proceeded to contact Enterprize to find the nearest enterprise rental car location, to my current location.
They directed me to the Glen Burnie address for me to exchange my car. The representative inside told me that I should get back in the vehicle that I didn’t feel safe in and drive it back to the airport to exchange which I felt was a huge liability for your company…. And this is just simply due to the fact that they didn’t have any rentals available, is what I was told. so then I asked to speak to a manager.
Somehow, within a matter of minutes, they found a vehicle that they had available, and I was put into a lower class vehicle to sacrifice not having to drive a vehicle that was shaking on the highway that I didn’t feel safe driving. The manager then charged me $83 to switch vehicles closed out my account, charged me $430 to close out my account and told me that I would be refunded for the days that I didn’t use. On top of that they charged me an additional $839 for the new rental car so I am now over $1300 in the hole and my bank account is negative and I’m being charged $37 a day for overdraft fees, until I am refunded the money. I have been hung up on multiple times from multiple representatives in multiple departments. Happy 4th of July weekend to me!!! I will never ever ever use this company and I will be seeking legal advice. This is a horrible company and I highly recommend any other option. This has only been stressful and infuriating.
My confirmation number is **.
Thank you for your review, Adam. If you can provide a few more details, we would be able to investigate this further for you. Please email email@example.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. – Chad
Reviewed July 2, 2023
We picked up a Fiat Panda at the Heraklion (Crete) Port office. The next morning it would not start; the battery was bad. After much argument Enterprise finally sent someone out with a replacement car, but we lost half a day of our vacation waiting around. Then upon return to the States, I reserved a car online for pickup at SeaTac airport and return in downtown Eugene OR. However when I tried to pick up the car I was told that a debit card was not acceptable for one-way rentals, only a credit card; we do not have a credit card. There was nothing in the reservation process that mentioned this stipulation. Furthermore, the Crete reservation was made with a debit card with no problem (car was returned at the Chania airport).
The result was that I was forced to go to another rental company (Budget) who did accept my MasterCard debit card, although of course since this was not reserved in advance, all the economy cars had sold out and I had to rent a large vehicle at twice the price I'd budgeted for. Plus because Budget has only an airport office, this added a lot of time and hassle to the final leg of my trip. I will not be using Enterprise again and will not recommend it to anyone.
Hi Sean, we would like to know more about your experience so we can help. Please email firstname.lastname@example.org and include the rental location, reservation number and your contact information. Thank you. – Chad
Reviewed June 29, 2023
I called twice about a car rental for a time period when my car would be in a body shop being worked on. Twice I received a customer service agent who didn't understand the concept of "customer service". Their tone sounded very irritated, they were impatient and when I went to spell my last name (which is hard to understand unless you've seen it), BOTH representatives demanded that I repeat myself. The fact that I had to repeat isn't even the issue. BOTH representatives made a demand instead of asking politely for me to repeat the name spelling. Plus they seemed miffed that I didn't have all the details that they needed available for them right away. I didn't understand what information I was going to need when calling, so I couldn't have prepared ahead. I hope that Enterprise puts their customer service agents through some much needed customer service training. I train, I could offer to do it for them if they'd like.
Thank you for your review, Nathaniel. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed June 20, 2023
When you call to make a reservation you are sent to a reservation line where a person helps you "find a reservation" at a branch close to you. The thing is the reservation line can not see if any cars are available at the location they just made you a reservation at. So when you go to pick up your car you reserved the location your reservation is at does NOT have any cars in stock.
We'd like to hear more about your experience, Joel. If you would like to discuss this further, please email firstname.lastname@example.org with your contact information, reservation number and the details so we can learn more. Thank you. -Chris R.
Reviewed June 19, 2023
We booked a rental for 7 days and were charged about $600 for a base rate of $70/day, plus insurance coverage. Due to unforeseen circumstances of a loss of a close family member, we had to extend our rental by a week and a half. This is where things became “terrible.” The agent on the phone told my husband the overall cost would be $1200, which included the previous week. This made sense since the current rate on the website, not a third party site, stated the base hourly rental was $50/day. Turns out, upon receiving the email, the agent “messed” up and charged us a base of $90/day, plus insurance. Five outsourced agents later, who lacked all empathy and continued to lie about the charges (one stated $1200 would be final total for three weeks, another refused to give their credentials), we were stuck with a $2000 bill.
My advice, if you book with Enterprise, but need to change the length of your rental, return the car and deal with someone in person at one of their branches because their outsourced help was absolutely horrific, non empathetic, rude and with varying understandings of enterprise systems which left us feeling confused, frustrated and taken advantage of. They have now joined out bottom list of rental companies. Advice to the company, stop outsourcing, practice empathy with your employees and streamline training with your employees so they are all on the same page on the company procedures.
We'd like to learn more, Kathryne. If you would like to discuss this further, please email email@example.com with your contact information, rental agreement number and the details so we can learn more. Thank you. -Chris R.
Reviewed June 19, 2023
Shout out three outstanding employees!!! First of all to Tyrone and Daniel at the Sherman Texas Enterprise car rental establishment. We had mechanical problems with our rental, and they put us in a nice new car in a very timely manner. They were very nice and helpful, and we couldn't ask for a better experience with our unfortunate car troubles. Back at the airport rental place, at Will Rogers Airport on S Meridian Ave, Valerie was absolutely a jewel. She was SO nice and apologetic that we had issues and our checkout was quick and easy. We would absolutely recommend this company to anyone!!!!
Reviewed June 13, 2023
Terrible…horrible! I was involved in a car accident and needed a rental vehicle. I used Enterprise Scam-A-Car and I wish I NEVER did! At the end of my “agreement” they charged me the total balance, and took the $1,000 from my car insurance. Double dippers! I tried relentlessly to dispute the charge but Enterprise Rent-A-Scam fought back every time…stating that they had “strong” policies about charging the initial card put down for the rental. Right when I thought I was making some progress with my dispute…Enterprise completely changed the whole entire bill. First the total balance was $1,012.40…then after my many attempts to dispute and reaching out to Enterprise to get my money back…they pulled a different “total balance” out of their rearends! Fraud. Deceit. Lies. Robbery. Run far away from this big corporate THIEVES!
Thank you for this feedback, Chantal. If you would like to discuss this further, please email firstname.lastname@example.org with your contact information, rental agreement number and the details so we can learn more. Thank you. -Chris R.
Reviewed June 9, 2023
I had an amazing experience! I've had exceptional service with Enterprise for over 20 years, however, Vinay, (assistant manager), was one the kindest most considerate employee I've ever experienced. We were suffering the loss of a close relative, and had to drive out of state for a funeral. Vinay, from the N Orem, UT facility went above and beyond, to help accommodate my driving rental needs!. I'd have to rate him #1, and that's going some! Thank you Vinay, Warm Regards, Nancy **
Reviewed June 1, 2023
I rented a car from Enterprise from the US. When I arrived to pick up the car in Sardinia it was not Enterprise but a company called Lacuato. I believe they just use the Enterprise name. My compact car rented in the US was a mini SUV in Italy. They claimed it was their smallest car. It was terrible to drive on the tiny roads in the small town and I actually injured my shoulder trying. After dozens of calls and emails they offered me two one day free car rentals but only from an Airport in the US. Their contention was that it was Lacuato's fault and Lacuato refused to do anything (even trade for a smaller car).
That was in April. It is now June. Where are the coupons. I called yesterday May 31 and was told I would get it in 24 hours and that it had been submitted wrong in April. I called today June 1 and was told the agent made a mistake and it takes 3-5 days! So bottom line is Enteprise is giving me the run around and it's not, in my opinion reliable or honest. Also, word of note, Enterprise "partners" in other countries and in local US gas stations, etc are not actually Enterprise. They seem to be franchises or similar using the Enterprise name. Beware!
Thank you for your feedback, Gail. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed May 26, 2023
I rented a car in Burlington,ma 3/2-3/23/2023. I retuned the car and over a week later they charged my credit card $224 for roadside assistance that I did not ask for and declined. They still had my credit card info over a week later? WHAT!!! I tried calling them and they do not pick up phone and cannot leave message. I drove over there and asked for copy of rental agreement. I realized they never gave me a copy when I rented car. They told me they don't have one but said they knew I asked for roadside assistance. I told them my car insurance covers and I did not ever agree to. My mother was on the phone with me when I was renting car.
I spoke with Ashley on April 22 and she told me she will forward this to regional manager and they would be getting in touch with me in 48 hours. Nothing. On May 1 spoke with Leah and she said she will resend to regional manager and someone will get in touch with me 5-10 days. Then on May 18th, I called again and I spoke to Nicole, who said she would expedite matter to regional manager and I would hear back in 48 hours. It is now May 26. I also emailed the CEO, Head of service for Enterprise, COO, about 5-6 higher ups from enterprise in April. None of the emails were returned so I know they got my message. NO ONE HAS RESPONDED. I want to be reimbursed immediately. I am tired of getting the run around. The fact they can't show me a rental contract is very shady, yet they knew I wanted it? NO WAY. What they have done is illegal and have no proof.
Hi Daniel, we would like to look into this further but need some more information. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
Reviewed May 25, 2023
Wish this allowed for ZERO stars. Rented a van 2 wks in advance & provided confirmation number. Go to pick up & told no vehicle. Tried a close by city, given a confirmation number, go there and no van available. Said they contacted me to tell me. I only received a confirmation notice! If you didn’t have the vehicle, then WHY give confirmation? And why not make sure you SPEAK to the customer instead of assuming you contacted them?! Once bitten, twice shy, the second city I made the guy tell me 3 times that it would be available and it STILL WASN’T! SAVE YOUR SANITY AND DO NOT USE ENTERPRISE.
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Juliana. We strive to ensure we always have vehicles available. We’d like to get all this information into the hands of upper management for further assistance. Please email email@example.com with your reservation number, contact information and any additional details. Thank you. – Chad
Enterprise Rent-A-Car Company Information
- Company Name:
- Enterprise Rent A Car
- Year Founded:
- 600 Corporate Park Dr
- St. Louis
- Postal Code:
- United States
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