Enterprise Rent-A-Car Reviews

Do not rent from Enterprise. It's not worth it. They made a error when it came to damage on the car I rented and then left me with the consequences stating that it was their company policy to put me on do not rent list and send my bill to credit collections. My insurance company is actively talking to them in agreement with sending them money yet they proceeded to harass me for payment. The accident was reported to them fully and when they failed to document the extent of the damage they put it on me. A company that makes errors is fine but a company that makes errors and then blames the customer for their own error is someone that you should never deal with. I will never rent from enterprise again after 25 years of being a good customer and spending tens of thousands of dollars with this company.

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side). Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation.

Extremely disappointed with Alamo/Enterprise in Sweden Lulea airport. I have never seen such a terrible attitude towards customers. I rented a car with 'Super Collision Damage Waiver' thinking I was fully covered. Upon return, they charged to me 3,000 SEK for a tiny stone chip that is clearly 'Wear and Tear' per their own global guidelines (less than 20mm). Worst of all, when I challenged them, the photo they sent back showed the chip had been visibly enlarged/ground down compared to the photo I took at drop-off. It looks like intentional tampering to force a charge. When I called to resolve this, the staff was mocking and threatened me with even higher fees (15,000 SEK). Avoid renting a car from this company at all costs!!!

No directing us with a Novato location 94945z renting a car that do not operate renting cars that are filthy dirty as a manager. There’s nothing about it. Her name is Naomi. She’s made every rental situation I have there with some sort of issue that appears to be easy to fix but she makes it quite difficult and then she wonders why that I’m frustrated because she overcharges me.

Paid rental with Capital One, paid deposit with PayPal. Now both saying they don’t have the deposit.

The Incident: Maybe 2 days into my rental, while driving in clear conditions, the vehicle suddenly malfunctioned. I heard a loud beep, felt a physical jolt (like a roller coaster drop), and a Red Triangle (Critical Drive System Error) flashed on the dashboard. I immediately stopped to inspect the area. I had hit absolutely nothing—no debris, no bumps, no other vehicles.

I made reservations a month out for a rental car. 2 days ago I called to confirm and was told “no problem, we have your reservation. Come in on the prescribed day and pick it up”. I went to pick the car up today at the office in Live Oak, Fl. And they didn’t have a car! The representative had no solutions to remedy the situation. She had given 2 or 3 customer's extensions on their rentals, knowing that she would have no cars left for customers like me who had reservations. Why would anyone with any common sense do that? This is poor management and poor business practices. I don’t know how they stay in business with this type of management skills. I gave them 1 star, and would give no stars if that were possible. I won’t be doing business with Enterprise ever again.

Incompetent customer service either lie or don't know what they're talking about, and terrible corporate policy backs them up. It's fine. I'll just front the money for the rental I was told would be paid for, no problem. It's not like Enterprise makes 40 billion a year and can't accept a payment from a 3rd party.

Worst customer service ever! Left car key and wallet behind, could not get a hold of anybody at location so literally had to send management an UBER eats to have driver hand them their phone to talk to someone at location. Thankfully, they found my items (this was a Sunday night). I was promised it would be shipped out the next day, two weeks later and getting the run around every. Single. Day!!!! I still don't have my items!!!

From the customer service to the quality of the car I rented, I WISH I could give ZERO stars. Even their "escalation" department agents have a terrible attitude. There are enough one star ratings here to PROVE that NO ONE should ever rent from Enterprise. They DO NOT value customers in any way.

I had one of the worst experiences I’ve ever had with a rental company at Enterprise in Dulles Airport. I arrived around 2 AM after a long, exhausting trip, and it was freezing outside with no easy way to get home. I specifically reserved a vehicle in advance, yet when I got there, they told me the car I booked wasn’t available. What’s the point of making a reservation if it’s not honored? On top of that, they started adding unexpected charges that were never clearly explained during the booking process. It felt like they were just piling on fees at the counter, knowing I had no other option at that hour. The lack of transparency was extremely frustrating.

I reserved a car weeks before the date of pick up and performed the recommended express check in the day before pick up. I arrived 30 minutes before the 9:00 a.m. pick up time (the time that the office opened on Saturday, April 4, 2026). I was first in a line of several people who arrived behind me. When the doors opened, I was advised by the agent that my vehicle was not available and that I was notified of this by telephone.

Down town branch. The manager name Christopher **. The people there are rude, bad, they know nothing about attitude. After I had my reservation week in advance I went to pick my car. There was no car and they said come back next week, they must joking so I canceled my reservation and went with Hertz. In 5 min I got the car I want, my advice stay far from Enterprise.

If I can rate a negative rating, I would. They charged me for damages I did not make. Long story short, My car was being worked on and I needed a rental during this time. Enterprise did not give me the car I was promised. Instead gave me a much bigger vehicle causing me to buy extra insurance each day. They said they should have a smaller car within a couple days and I can switch it out.

I am writing to formally express my dissatisfaction with a recent experience at your Atwood branch location in Cranston, RI. I had a confirmed reservation for a midsize vehicle on Friday, April 17th at 12:00 PM. I arrived at approximately 11:50 AM, expecting my reserved vehicle to be available and ready. Upon arrival, I was informed by the branch manager, Tanisha, that the only vehicle available was a very small car that did not meet the specifications of my reservation. I was also told that inventory was extremely limited. At that time, I respectfully shared that I would have appreciated a courtesy phone call prior to my arrival, informing me of the low inventory. This reservation was not casual—I needed the vehicle to officiate a funeral, and timing was critical. With advance notice, I could have made alternate arrangements.

The Enterprise car rental in Greenwood are very experienced, polite and friendly. They make sure their customers are pleased with their vehicle. I have never been disappointed with them over the years., Enterprise is great with a five stars review.

Everyone is friendly and helpful. Easy online rental. Excellent service. Thank you.

This company is a joke. They tried charging me double for a vehicle I had already reserved because they gave it to someone else after sending me my confirmation. I called the customer service number to give them the benefit of the doubt to fix it and I got stuck on hold for a bit off and on just to be told the management team will call or message. They don't know when and could be on the day before I'm suppose to leave on my trip. Ya okay that makes perfect sense. I should sit and wait for them to fix it after they already scammed me now 3 times. This place is horrible, horrible and they're the one that asked me to call to fix the issue on top of this crap. I will be more than happy to share the emails of confirmation and the names and manager I spoke to that brushed it all off.

Enterprise is the worse on customer loyalty and customer satisfaction while price gouging. Rentals are now higher with more mileage and less never cars. Every single car I’ve had lately has had mechanical issues and for 65 dollars a day this should not be happening. They don’t even compensate you or issue points or any type of thing when it happens. Just keep charging you or asking you to take it to one of their authorized dealers to be fixed on your time but their dime. I didn’t get a rental to have to sit at a mechanics all day anyway.

I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a trip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals. I added my rental info below to help prove this is trustworthy.

For many years I have been completely satisfied with Enterprise one-way car rentals. This year, Enterprise suddenly instituted a $300 one-way surcharge. Customers would like to be alerted to a new surcharge of this magnitude, but it was hidden in the pages of the rental contract. A livery service is now a less expensive option.

I just wanted to write in and share how much of a TRULY WONDERFUL experience my husband and I had with our local Enterprise staff @ the Shadeland Branch. Specifically Jay **- He was amazing to work with - Very polite, shared all costs and concerns we had up front. (No one likes surprises) and he put us in a vehicle that we were comfortable in all around with unlimited gas mileage and comfort for our long haul. The entire staff was pleasant and welcoming into the building but also spoke to customers outside waiting - which is nice to see these days! GREAT peeps, GREAT customer service, GREAT location!

We booked a 12-seater from Enterprise for our spring break trip, and right before the trip started, they called and cancelled on us. At the last minute. No real solution, nothing. We were desperate, so we scrambled and booked from other locations. This all happened in Connecticut. After seeing multiple cancellations, we decided to go in person to an Enterprise location to understand what was going on.

I found a gross mismatch between information communicated via my local Enfield branch and that of the main offiice regarding insurance. When I hired the car, I was told by three separate staff members that they took the excess amount on my insurance as a premium sum for their insurance. So basically, if their car had an accident, then that money would be used to claim off their own insurance and not mine. None of this was true. So if you are told anything by this local branch, then check your contract also. I would not be using this branch or any other branch of Enterprise again.

I am from MI and I went to Enterprise on Hills dake Beach Fl and it's in ghetto town. They are all useless. Never again. We had planned to go to Miami Beach for the day and that Branch ruined it. So they took forever talking eating and gossiping after we wanted a car. Then they said it'll be a minute to clean car out!! Why aren't the cars already cleaned out?? Why do we have to wait as no one helps us?? Then I asked if they can take us home after we returned the car. They said, "No. It's too far" and The Enterprise in Saginaw me picked me up in Bay City a lot of times and didn't saying nothing.. So we waited an hour to waste our time!!

Booked a car and received a confirmation number then drive 30 minutes to get car and you guessed it "No cars Available." Enterprise don’t book a reservation without the inventory to cover it. The Wilmington NC airport Enterprise sucks. 👎

I rented a truck from Enterprise Rent-A-Car back in December, and the experience was terrible from start to finish. The truck was NOT clean—inside or out. The windows were so bad I had to pull over during a trip with my grandson just to clean them myself. That’s completely unacceptable for a rental. On top of that, the staff at pickup were unfriendly and acted like they didn’t care at all. When I returned the truck, the manager apologized and told me to call next time so he could upgrade me and make it right.

I had a great experience at Enterprise in Sachse, TX. The manager, Travon, was very pleasant and accommodated my needs regarding the vehicle size. Michelle showed me the vehicle and ensured I was comfortable with it. I highly recommend Enterprise because they have the vehicles of choice, the wait wasn't long, and they followed up with a phone call after I returned the vehicle. Great customer service!

I had rented a car for one week together with my Family. The guy of this location was very friendly and attentive, he went over the rental agreement and inspected the car. He provided his card and advised if I had any questions or issues, to contact him directly. Upon our return of the rental car, we were approached by Yann. Also very friendly as well, asked how was everything with the car, he went over the car and ensure that we had filled the gas tank as well. He proceeded in asking how I wanted the receipt and I had stated via email. We were truly grateful so shout to the team, the manager and of course Yann THE MAN. I recommend all to rent from this location again!

For 6 weeks I have called 23 times. Every time I was promised a call back and get nothing. I've been hung up on twice by the manager at the Mansfield OH location. Apparently he can't have an adult conversation. They are overcharging me for my rental. I have it documented from my insurance company and the collision center. All I ask is that someone calls me to resolve my situation.