Enterprise Rent-A-Car Reviews

My first time trying to rent a car was a nightmare. The reservation lady said a car was on its way to us because we were broke down and had no way to go pick it up. 45 minutes later I called and talk to another lady and she said they didn’t have a car for us😳.Trying to rent one broke down on the road was stressful for me.

Enterprise was great. I tried to go through Avis. And it was an awful experience. Walked over to Enterprise car immediately. And deposit put back into my acct quickly two days.

Our saga started in Cleburne, TX on May 21. On May 22, we left for a road trip through New Mexico, Arizona, Utah and Colorado. 8.9 miles outside of Carlsbad, NM our car got a flat on the left rear tire. Immediately called the Carlsbad store and they put us on hold for 20 minutes. Hung up and called back, he kept saying he was alone and on his cell phone. He put us on hold again and left for the long weekend, leaving 6 people stranded in the desert. After an hour and a half on hold, we hung up.

Updated on 06/22/2026: Just an update I had a reservation on 6/10 **. When I arrived at 230 they said I was late and they had no vehicles. I called customer service. They said a manager will get a hold of me. It is 6/22 and I still have not heard from them except for a website with a bunch of phone numbers of people who don't take care of you. Find a different company or you will regret it.

I would give xero star if I could. I would give zero star if I could, been a long time customer, always used for rentals. I made a reservation about a week or so ahead of time, to pick up at 8am on 6/5/26, even called the Stone Park. IL location the day before to verify. They call and say can't rent without a major credit card for the large SUV, but smaller can use debit card, fine. But then also said will be a short delay to get the vehicle. Mind you, we have a 6-hour ride ahead of us! My husband goes there, and now they don't know when they will get the vehicle. I had a reservation to pick up at 8 am and it was already 9 am. We couldn't wait any longer as we had to be at a wedding. Had to end up taking 2 personal cars because of their incompetence! I will never use them again. As there are plenty to choose from! I do not recommend them ever! Really causes a lot of problems for us.

Thieves. Rented a car from the Villages at Lake Sumter Landing, and after two broken cars we had to swap out for a third vehicle so they brought us one from the Wildwood location. This was due to an insurance claim and everything was covered.... and they still managed to charge us almost $8 per gallon for gas for a Landcruiser because we brought it back lower than they brought it to us, even though the original vehicle we got was almost on empty and that we had to fill it up, only to lose it the next day because of poor maintenance. Same for the next vehicle. And then, $153 for 13 gallons, and they charged us for tolls we did not even go through, not even close to a toll road. This is after we brought it back three days early.

Great customer service at 11000 Bustleton Ave location! Thanks to **, and others! I also get a free upgrade when the car I need is not available. I'm a steady customer.

Diana **

The experience I had with Enterprise today was absolutely horrendous. This actually started last week. My wife's birthday is tomorrow, June 7th. An item on her bucket list is to ride a train, because in all her 65 years, (tomorrow) she never had. A month ago, I started planning a day trip from Chas. SC, to Savannah GA. I found out that the train leaves Chas. at 0430 in the morning, and you had to be there 30 minutes early. I, knowing my wife, and checking the weather, I knew it was going to be 90 degrees today, so I wanted to have a rental car on standby, in case we needed some AC during the day, or in the event she wanted to come home early.

I have been renting from Enterprise Broadway & West 234th St Bx-they fyo not do right by customer -Rented April 18th for family christenings -Car broke down after 1mile- It was Saturday so all locations closed at 1pm - I used 1800 points, I gathered & still no point refund, no customer service & I call -hq-855-266-9565 where I think can get help BUT lies-all lies- Put me on hold for supervisor-call back mumble mouth says NO MANAGEMENT AT THIS # - after being lied to for weeks! I will be outside location, to warn others of my experience-besides having to wait hour after I check in online- I called branch & someone no idea what they are doing says no Ali at this location!! LIARS!! Also, hopefully Ch. 12 will also be there -!!!!

I reserved a premium car 3 months in advance, was asked to check in online and did so. The morning I confirmed, I drove an hour to pickup the car and it was not there. They tried to give me a car I didn't want at the cheaper price. I am an Enterprise Plus customer who was also using points for part of the rental. Another customer waiting in the lobby also complained his reservation was not there. Never again will I reserve through enterprise. At the very least upon checking in, I should have been told it was unavailable... It would have saved a lot of hassle!

Enterprise in Western mass which is Chicopee mass and West Springfield mass are totally out of control. The customer service there is completely not OK. They need a new team. They need a rehire people that knows about customer service and how to treat people especially in Chicopee mass. They hang up the phone on you. They don’t know how to treat people. I’ve been with a car rental now for a week and a half the car has been having tire problems and this is what they tell me. I’ll bring it to a shop where enterprise will pay for it, like it’s not my responsibility to bring the car to a shop. It’s not my vehicle. If there’s something wrong with the car, you’re supposed to switch me out out of that vehicle. They haven’t been trying to help me to switch me out nothing like that. They’re totally so wrong in their customer service.

I own property on the US/Canada border. In March of 26 a truck rented from Enterprise ended up in my ditch along the border with the back of the truck still in Canada. The only way to remove it was to dig out the front of the truck, and it took two of my tractors to get the truck out. My field was damaged in the process but not the truck. Now, Enterprise and their insurance company Segwick are not willing to compensate me adequately for my time and to repair my field. I would not recommend Enterprise for anything. If I could give less than 1 star, I would have.

I had one of the worst experiences with Enterprise Car Rental during our recent Niagara Falls trip. We had reserved a rental car a week in advance for our journey from Niagara Falls to Washington, D.C., and then onward to Atlanta. On the day of pickup, we called the Niagara location to confirm our reservation, only to be told that we could not pick up the vehicle because of issues with our travel itinerary. We then contacted Expedia and made another reservation. However, when we arrived at the pickup location, we were informed that they do not honor certain third-party bookings, including those made through Expedia.

No stars if that was an option. Enterprise in Bethesda has no car even though I had a pick up reservation 40 min ago. They are trying to call other sites to fill my request but no other sites are picking up their phones. I'm in a Seinfeld episode.

People in this place lie all the time! We have a reservation for a full size SUV, paid by an insurance company. We called before we go. They said it was ready for pick up (first lie!). So we bring our children to pickup the car. That is why we need a big car. When we arrive, they told us it was not back from a tire shop yet. They told us it will be back in 40 minutes (second lie!). We need to pickup our daughter in 1h. So we agreed to take a Mitsubishi small suv, which smells like a cow! They told us, "Don’t worry," they will call us to switch it back in one hour (3rd lie!). They never call! Do not do business with these liars!!! They waste your time and money! They mess up your trip plans!

I’m a member of Enterprise Rent-A-Car and have used them several times in the past for both car and truck rentals. Most recently a ¾ ton truck for a trip out and back to Oregon and then for a Jeep while we were down in Vegas. Both experiences were great. I have always had good experiences with Enterprise and why I decided to become a member. That was until this past week. I booked a rental online for the Missoula location at 3309 W. Broadway St. I booked this online on 5/22 for the following week. A 3-day rental starting on Thursday the 28th- Sunday the 31st. I received my confirmation email on 5/23 and confirmation #**. All was good, or so I thought, until I arrived. We had just completed the 1hr 20 min drive from our home in Plains to pick this rental up.

Got promised a jeep would be available when I went to pick up and was being held for me. Get there. No jeeps but Trucks and sedans. This isn't what I reserved. Waited a few days. No phone call. Happened to drive by Jeep on the lot but told it is already reserved. This is where things went down. I mentioned the person I was working with and waiting 3 days since promised a Jeep. Well had to get manager involved, Seems everyone is green at the Lebanon Tennessee location. Once I got my husband there things changed and we drove off in the jeep after an hour of back in forth. Jeep wasn't cleaned and not a full tank but since it was a fight to get what I reserved we took it.

I rented from the SAT airport and there was a hiccup with picking up the vehicle, so Jeff, Jon, and Charles were extremely helpful in rectifying the situation. I am 100% satisfied with my experience with Enterprise.

Zero stars. Rental car died in the middle of road. Horrible customer service roadside assistance. Waiting over 3 hours for a tow truck. Staff was not helpful at all. Absolutely horrible experience dealing with this company. Roadside assistance hung up the phone on me twice when asked to speak to a supervisor.

Enterprise location. 5759 Peach Street Erie Pa 16509 was awful. I was in an accident 3 hours from home. I was scheduled by an enterprise rep for a pickup. Enterprise never picked me up and never reached out. I have put in many complaints and was told an escalation team will reach out. Lies. I have never been contacted. They won’t resolve my issue because they don’t care. There are more steps I will now take since no one wants to call me back.

I am reporting a bad business practice of Enterprise Rent-A-Car company that tries to collect an additional 75% of rental contract amount without any reasonable explanation. I had an agreement with Enterprise to rent a midsize SUV Nissan Rogue at Houston Hobby airport (HOU) on 11/27/2025 and return the car at Dallas Love Field Airport (DAL) on 12/02/2025 for $519.99. I received the agreement via email after requesting to modify the original 3-day round trip rental to 5-day one way trip from HOU to DAL. Please see the attached e-mail.

I would like to commend the staff at Enterprise In Dollard-des-Ormeaux, QC. CA. Briana, Nicole and Andrew were very welcoming, courteous and efficient in the service they provided to me. They really demonstrated that they cared about providing quality care and that they took pride in their work. Hard to find such service these days. Bravo to them!

I rented a vehicle from the Ashtabula, Ohio Enterprise location on September 24, 2025. While an Enterprise employee was bringing the vehicle from another location, he was caught speeding on camera. The municipality sent a $150.00 speeding ticket to Enterprise which then charged my credit card. In December 2025 the Ashtabula manager admitted it was their mistake and supposedly submitted for a credit to my card. After months of phones calls I still do not have a credit. I will never rent from any of Enterprise's locations ever again.

Worst experience ever. They left me stranded on side of highway for 6 hours and then are trying to file a claim against me for tire blowing. Stay away from them and all the other companies they own. AVIS all day.

I've been a customer with Enterprise since 2012, and this location on Stan Schlueter in Killeen, Texas consistently provides the slowest and poorest customer service every time I rent from them, which has been at least 1-2 times a month. Even with completing online check-in means nothing. I still have to wait a minimum of 30 minutes to an hour for a car. They work slow, plans poorly for scheduled reservations, and waiting for a car to be detailed when they know what time reservations are scheduled is unacceptable.

I went through Enterprise on Deer Valley Road due to having recall work done on my car. After my car was ready, I called Enterprise to see if I could drop my car off at Bell Road Toyota dealership and they said it was ok, they would pick it up from there. I dropped the rental car off on April 30th with a full tank of gas and no damages. It has taken NUMEROUS phone calls to the location I rented it from, as well as the customer service line, to get them to pick up this car.

I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned. I did have damage cause by a rubber tire that was on the road and got stuck in the grill. I was happy to pay for that but then 30 days later I get another invoices stating I had windshield damage which was absolutely not the case. When I called to ask for pictures of the proof they stated that they are not required to take photos. I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned.

Made a reservation online a week ago, all set, call this week on Monday to confirm, no problem, they call me today, an hour before I am supposed to pick up the vehicle and they tell me they don't have a vehicle for me and they don't care about it.

Worst rental experience I’ve ever had — and I’m in my 60’s, and have rented a LOT of cars over the years. Avoid this place at all costs.