Enterprise Rent-A-Car Reviews

My recent rental of a 2023 Hyundai Elantra from the Enterprise Rent-A-Car location in Toms River, New Jersey, under Rental Agreement Number **, spanning from January 9 to February 26. I had rented a car for my friend with which was stated to the agent since my friend didn't have any payment nor was added as a driver under contract. We notice the damage having dent under the door and deep scratch on passenger door that's currently placed upon myself however wasn't noted in the inspection report a mishap on my part bring on a time crunch to get him to work.

On 7/1/26, Enterprise at Roanoke airport, ROA, very dismissively and defensively informed me that they didn’t have my confirmed rental. Neither Charlie, a very immature desk clerk, nor John, the manager, took any responsibility, apologized, or offered another car. When I offered a solution of accepting a larger or more luxurious car for the same price, the manager stunningly refused to talk about it and told me to get a car at another location. I filed a formal complaint with Enterprise at the time this occurred through their “customer service" line, but no one has reached out.

I have been a loyal member of Enterprise since 2010. Rented cars with no problem... Unfortunately, this time was bad, the worst... I reserved a car to take an emergency trip from NC to Fl. I reserved a car. The day I was told to pick up the car, something told me to call and check that all was fine. The man at the office told me he might not have a car because there were 12 people ahead of me, and he could only upgrade to a luxury car and needed a huge deposit that I did not have. He also told me he would call me and let me know by a phone call that never happened. The day I was supposed to leave, I was scrambling to find a car to drive... Needless to say, after that experience, I am very disappointed in Enterprise after being a loyal customer since 2010.

My experience with Enterprise was one of the worst experiences I have ever had with a business. My insurance arranged for me to have a rental through Enterprise as a result of my car getting fixed after someone backed into it. They put me in a car which was much too small, and the car was not properly cleaned. Although it was a non-smoking car, he smelled heavily of smoke, had stains on the seats, and dirt throughout the car. The biggest issue was the expired license plate. I was told to get a bigger vehicle to simply call the corporate number provided to me, and it would be an easy swap. Once I realized my SUV was going to take close to a month to fix, I notified my insurance of my need for a larger vehicle. They approved for me to have a full-size SUV. This is when the nightmare started.

I would like to compliment Seth, the new manager of the Mt. Dora/Eustis Florida location. He is a fast learner, very knowledgeable, and handles high pressure situations with a calm and positive attitude. This branch had some issues with enough inventory for the demand, especially with the holidays and Seth in his short time as the new manager, handled the problem efficiently and effectively. Another unique benefit from renting from Enterprise, they are the ONLY Rental car company that will pick you up and return you home at NO charge. I will continue to keep renting a car exclusively from Enterprise for their outstanding service. Seth is an Outstanding Asset to the Enterprise organization!

I have always heavily leaned towards Enterprise since renting vehicles. I never had an issue with them regarding rentals, damage, or customer service. Recently, my car broke down and was in the shop for almost 7 weeks. During the first couple weeks, I was forced to get a rental car since the dealership had none available. I rented from Enterprise three separate times due to delays in my own vehicles repairs. This last time renting was through a stand alone Enterprise, (as the others were done at the airport location), which I used once before since living here. During my pick-up, I ended up switching the vehicle they were putting me in due to the room and features that would better accommodate my family’s needs. We both did a walk around, did the swap and I was on my way. During the return, same thing.. walk-around, mileage check, payment, receipt, and left with no mention of any type of damage.

First I would like to say that the manager of Enterprise Rent a Car on Chandler BLVD in Chandler AZ was very courteous and kind. But nevertheless, the service provided was subpar and way below the standard we used to see at Enterprise Rent a Car. We were assured that the employee that provided subpar service was let go. I wish I could let go of this review rating too.

I want to start by saying that my complaint is about Enterprise as a corporation, not my local Enterprise location. The people that work at that location were not the issue. We reserved a minivan weeks ahead of time. When we arrived, we were told that there were no mini vans and no large SUVs available and we were given a small compact SUV. That was annoying, but I realized that this was completely out of their control. They apologized profusely and even gave me a free day. When we got to our destination, we realized that the passenger side rear door would not open. Not from the inside, and not from the outside. I would say that that is a major safety hazard.

First I will say that the staff at the I-45 Spring, Texas location was great. I took my car to the body shop and they brought me a car to drive but I had requested an SUV. It took them a few days but finally got me into the SUV. My dissatisfied experience started after the return of the vehicle when I received a bill from a place called Toll pass go for 3 weeks of the hardy toll way Mon-Friday was 187.73 they are charging me 3.00 for a 1.50 toll and on top of that a 34.95 service fee. I was never told that the tolls would be charged double nor was I told that their would be a service fee charged. Just want everyone to be ware of this Toll charge.

​I am writing this review to warn others about the unreliable service at the Enterprise Rent-A-Car in the Turtle Run/Coral Springs location. ​I booked an SUV reservation three weeks in advance, specifically to ensure I would have the vehicle class I needed. When I called ahead today for pickup after visiting the branch the day before to make sure I would avoid being without my rental, I was informed that they did not have an SUV available for me.

I would use Enterprise periodically as I traveled throughout the year. I reserved a vehicle for pick up at 12 (noon) today 6/26/26. I was a couple hours late getting there because I was at work. When I arrived, I was told they do not have my reservation anymore because I was supposed to be there at 12 noon, and they could not help me. I called their corporate and spoke with a foreign woman who was hard to understand, she told me they had the vehicle I was looking for at a different location, and it was reserved for me to go and get. I ran out the door and headed to Buffalo to get the vehicle, when I arrived at that Enterprise, they did not have any vehicles available. What is going on with this company, and we were not the only family that this happened to today while we were there. I will never use Enterprise in the future for my rental needs; I will also spread the word about the horrible customer service I received from this Location.

When they take a reservation and you show up expecting to drive to your destination, you should not be told zero vehicles in a 60 mile radius are available. Secondly, you should not be told and made to feel like you’re the one with a problem. Flawed system that allows overbooking all for the sake of not losing business, but at your expense.

They charged $25 fee for a $1.90 toll!!!! I was hoping to get through to them before that fee was incurred. I was told at the counter that I had 30 days to pay the actual toll to avoid that fee. I attempted to make a call at three different times within that time frame without success in getting through... An hour wait time at one point. I would like to know exactly how I can manage to pay a toll (not the processing fee) when I rent a car with Enterprise if 1) they don't have toll passes at my local enterprise 2) the toll statement takes days to post and 3) when I do call multiple times, I can't get through? It is beyond frustrating to pay that fee which penalizes your customers without an alternatively straightforward way to take care of this. Totally predatory! Frustrated is an understatement. Jaime **

I reserved a van online, got a confirmation number, then 6 days later I received an email saying it had been canceled and to re-book. I re-booked and then got a text to call the local Enterprise office where I was going to be picking up the van. I was then informed they had no vans available. I then booked a SUV. When I arrived, I was informed the SUV wasn't available. I then booked a more expensive vehicle that was on their lot. It was filthy inside. Don't book with Enterprise!

I recently returned a van to the Stafford, Virginia location and I had the most wonderful experience there. I am actually almost brought to tears right now just thinking about how wonderful their customer service is. Every single staff member was so kind and so helpful. I truly appreciate the amazing customer service. The entire staff did everything to go above and beyond for me.

We booked a van over the phone and when we got there they didn't have the vehicle that we reserved and they didn't offer us another vehicle. Horrible customer service and the workers are arrogant!!!! Save the headache of dealing with this company and rent from a more reputable rental company.

I was looking for a 15 passenger van and was confirmed one at a certain location. I received a confirmation, return/pickup time, reservation number. I visited the rental site 3 days before to check and make sure that the driver could pick up the rental since they were a different person than the name on the reservation. The staff notified me that they do not carry a 15 passenger van and they do not understand why the website lets you book it and confirms it. I am so glad that I went by there 3 days before because we would not have been able to take our trip. Luckily, I was able to find a van from a different company. They need to fix this.

This hot mess journey started with the phone call to Enterprise call center representative who told me that I could use a Debit card to do a one way rental. This was after I SPECIFICALLY ASKED her if I could use the Debit Card for that and she said yes. The day before I was due to pick it up, you folks called to confirm and that is when I found out a Major Credit card was required. So we went early to do the paperwork at 9 instead of the 10 am pickup, and they didn't have the car back yet from the oil change place, but said they were about to go pick it up. At that time, I was told it was going to be a Nissan SUV. I found out later that SUV was a 3-row seating vehicle, which would have worked for me.

For the fourth time in less than a year, I have made a reservation with Enterprise, only to find out a day later that they have no availability. I realize it's an automated system, but for goodness sake, CHANGE YOUR SYSTEM! It is so annoying. If a location does not have the vehicles, don't take the reservation. I have made plans based on thinking I had a vehicle rented, only to find out later that I do not. I know it's not the folks who work the counter, it's the call centre. But it's the poor folks on the front line who take the brunt of it. What is the point of a reservation, if there are no cars available?

I have been an Enterprise customer for decades. Over the past five years, my company and I have spent tens of thousands of dollars amongst the branches in Massachusetts. This past time is the LAST time I will ever do business with them. Their processes are not customer friendly, they are harassing and rude, and the regional managers do nothing to make things right when they are in the wrong. Being in business myself, I am disgusted by how they treat their customers…. and get away with it!! Only because they know they have you over a barrel because of their presence. There aren’t many options for car rentals outside of the airport, so the number of Enterprise locations provides them with a monopoly where they can literally be as awful as they want.

I reserved a car online when I came to pick up they didn't have the car I requested SUV. They gave me a van. I was not happy and told them I was not happy. It was like take it or leave it so I took it. When I returned the car I had the nicest young woman. Her name is Hayden ** and she was wonderful. She asked about my experience with the van and I told her I was not happy with it. She was so professional, kind, and really cared about me as a customer. I will come back because of this interaction with Hayden.

Selection & number of cars available at the 5th ave location in anchorage sucked. I've seen more cars a drive thru coffee shop.. No follow up with checking at the other Enterprise location in town to see availability. No star would be a more fitting rating.

My first time trying to rent a car was a nightmare. The reservation lady said a car was on its way to us because we were broke down and had no way to go pick it up. 45 minutes later I called and talk to another lady and she said they didn’t have a car for us😳.Trying to rent one broke down on the road was stressful for me.

Enterprise was great. I tried to go through Avis. And it was an awful experience. Walked over to Enterprise car immediately. And deposit put back into my acct quickly two days.

Our saga started in Cleburne, TX on May 21. On May 22, we left for a road trip through New Mexico, Arizona, Utah and Colorado. 8.9 miles outside of Carlsbad, NM our car got a flat on the left rear tire. Immediately called the Carlsbad store and they put us on hold for 20 minutes. Hung up and called back, he kept saying he was alone and on his cell phone. He put us on hold again and left for the long weekend, leaving 6 people stranded in the desert. After an hour and a half on hold, we hung up.

Updated on 06/22/2026: Just an update I had a reservation on 6/10 **. When I arrived at 230 they said I was late and they had no vehicles. I called customer service. They said a manager will get a hold of me. It is 6/22 and I still have not heard from them except for a website with a bunch of phone numbers of people who don't take care of you. Find a different company or you will regret it.

I would give xero star if I could. I would give zero star if I could, been a long time customer, always used for rentals. I made a reservation about a week or so ahead of time, to pick up at 8am on 6/5/26, even called the Stone Park. IL location the day before to verify. They call and say can't rent without a major credit card for the large SUV, but smaller can use debit card, fine. But then also said will be a short delay to get the vehicle. Mind you, we have a 6-hour ride ahead of us! My husband goes there, and now they don't know when they will get the vehicle. I had a reservation to pick up at 8 am and it was already 9 am. We couldn't wait any longer as we had to be at a wedding. Had to end up taking 2 personal cars because of their incompetence! I will never use them again. As there are plenty to choose from! I do not recommend them ever! Really causes a lot of problems for us.

Thieves. Rented a car from the Villages at Lake Sumter Landing, and after two broken cars we had to swap out for a third vehicle so they brought us one from the Wildwood location. This was due to an insurance claim and everything was covered.... and they still managed to charge us almost $8 per gallon for gas for a Landcruiser because we brought it back lower than they brought it to us, even though the original vehicle we got was almost on empty and that we had to fill it up, only to lose it the next day because of poor maintenance. Same for the next vehicle. And then, $153 for 13 gallons, and they charged us for tolls we did not even go through, not even close to a toll road. This is after we brought it back three days early.

Great customer service at 11000 Bustleton Ave location! Thanks to **, and others! I also get a free upgrade when the car I need is not available. I'm a steady customer.

Diana **

The experience I had with Enterprise today was absolutely horrendous. This actually started last week. My wife's birthday is tomorrow, June 7th. An item on her bucket list is to ride a train, because in all her 65 years, (tomorrow) she never had. A month ago, I started planning a day trip from Chas. SC, to Savannah GA. I found out that the train leaves Chas. at 0430 in the morning, and you had to be there 30 minutes early. I, knowing my wife, and checking the weather, I knew it was going to be 90 degrees today, so I wanted to have a rental car on standby, in case we needed some AC during the day, or in the event she wanted to come home early.

I have been renting from Enterprise Broadway & West 234th St Bx-they fyo not do right by customer -Rented April 18th for family christenings -Car broke down after 1mile- It was Saturday so all locations closed at 1pm - I used 1800 points, I gathered & still no point refund, no customer service & I call -hq-855-266-9565 where I think can get help BUT lies-all lies- Put me on hold for supervisor-call back mumble mouth says NO MANAGEMENT AT THIS # - after being lied to for weeks! I will be outside location, to warn others of my experience-besides having to wait hour after I check in online- I called branch & someone no idea what they are doing says no Ali at this location!! LIARS!! Also, hopefully Ch. 12 will also be there -!!!!

I reserved a premium car 3 months in advance, was asked to check in online and did so. The morning I confirmed, I drove an hour to pickup the car and it was not there. They tried to give me a car I didn't want at the cheaper price. I am an Enterprise Plus customer who was also using points for part of the rental. Another customer waiting in the lobby also complained his reservation was not there. Never again will I reserve through enterprise. At the very least upon checking in, I should have been told it was unavailable... It would have saved a lot of hassle!

Enterprise in Western mass which is Chicopee mass and West Springfield mass are totally out of control. The customer service there is completely not OK. They need a new team. They need a rehire people that knows about customer service and how to treat people especially in Chicopee mass. They hang up the phone on you. They don’t know how to treat people. I’ve been with a car rental now for a week and a half the car has been having tire problems and this is what they tell me. I’ll bring it to a shop where enterprise will pay for it, like it’s not my responsibility to bring the car to a shop. It’s not my vehicle. If there’s something wrong with the car, you’re supposed to switch me out out of that vehicle. They haven’t been trying to help me to switch me out nothing like that. They’re totally so wrong in their customer service.

I own property on the US/Canada border. In March of 26 a truck rented from Enterprise ended up in my ditch along the border with the back of the truck still in Canada. The only way to remove it was to dig out the front of the truck, and it took two of my tractors to get the truck out. My field was damaged in the process but not the truck. Now, Enterprise and their insurance company Segwick are not willing to compensate me adequately for my time and to repair my field. I would not recommend Enterprise for anything. If I could give less than 1 star, I would have.

I had one of the worst experiences with Enterprise Car Rental during our recent Niagara Falls trip. We had reserved a rental car a week in advance for our journey from Niagara Falls to Washington, D.C., and then onward to Atlanta. On the day of pickup, we called the Niagara location to confirm our reservation, only to be told that we could not pick up the vehicle because of issues with our travel itinerary. We then contacted Expedia and made another reservation. However, when we arrived at the pickup location, we were informed that they do not honor certain third-party bookings, including those made through Expedia.

No stars if that was an option. Enterprise in Bethesda has no car even though I had a pick up reservation 40 min ago. They are trying to call other sites to fill my request but no other sites are picking up their phones. I'm in a Seinfeld episode.

People in this place lie all the time! We have a reservation for a full size SUV, paid by an insurance company. We called before we go. They said it was ready for pick up (first lie!). So we bring our children to pickup the car. That is why we need a big car. When we arrive, they told us it was not back from a tire shop yet. They told us it will be back in 40 minutes (second lie!). We need to pickup our daughter in 1h. So we agreed to take a Mitsubishi small suv, which smells like a cow! They told us, "Don’t worry," they will call us to switch it back in one hour (3rd lie!). They never call! Do not do business with these liars!!! They waste your time and money! They mess up your trip plans!

I’m a member of Enterprise Rent-A-Car and have used them several times in the past for both car and truck rentals. Most recently a ¾ ton truck for a trip out and back to Oregon and then for a Jeep while we were down in Vegas. Both experiences were great. I have always had good experiences with Enterprise and why I decided to become a member. That was until this past week. I booked a rental online for the Missoula location at 3309 W. Broadway St. I booked this online on 5/22 for the following week. A 3-day rental starting on Thursday the 28th- Sunday the 31st. I received my confirmation email on 5/23 and confirmation #**. All was good, or so I thought, until I arrived. We had just completed the 1hr 20 min drive from our home in Plains to pick this rental up.

Got promised a jeep would be available when I went to pick up and was being held for me. Get there. No jeeps but Trucks and sedans. This isn't what I reserved. Waited a few days. No phone call. Happened to drive by Jeep on the lot but told it is already reserved. This is where things went down. I mentioned the person I was working with and waiting 3 days since promised a Jeep. Well had to get manager involved, Seems everyone is green at the Lebanon Tennessee location. Once I got my husband there things changed and we drove off in the jeep after an hour of back in forth. Jeep wasn't cleaned and not a full tank but since it was a fight to get what I reserved we took it.