Enterprise Rent-A-Car Reviews

Worst communication ever! I called twice to confirm my reservation and explained what was needed, and the DAY OF, one hour before they called to inform me, they said they don't have a vehicle and tried to offer me one that wouldn't be suitable for the travel needed. This is the SECOND time they have done this, putting my family in a huge bind. I will never rent from them again. I had been a loyal member for YEARS!

TLDR: The most alarming part of this entire ordeal is not the confusion, the threats, or the constant pressure - it’s the absolute void where customer service should be. If you rent from Enterprise and something goes wrong, you will be on your own. No one will help you. No one will follow up. No one will even acknowledge you. My recent experience with Enterprise was so astonishingly mismanaged that I feel obligated to warn others. If anything goes wrong with your rental - even something entirely outside your control - you will be met with harassment and a complete absence of customer support. Our personal vehicle was vandalized, and we needed a rental while it was being repaired. Insurance covered the rental, and when we picked up the car on Christmas Eve, the Enterprise employee assured us everything was handled and there was nothing to worry about. That turned out to be wildly untrue.

Enterprise gave me a car and the tags expired. They were to pick the car up daily from Tuesday to Monday. Every day they were picking it up. The manager K. got smart and hung the phone up. I called corporate and they will investigate. The service was poor from the beginning. I waited all day for them to provide the vehicle and then got one with tags that expired and was disrespected. I have photos daily of the car and expired tags. I was given no receipt. I was told that at least I didn't charge you. The fact is that is was not operable and remained in my yard. I didn't want the liability with a car that was on my property and was not supposed to be there.

My husband and I had an accident which made our car non drivable. We were 1 hour from our home and in a different state. I contacted Enterprise in Rincon, GA. John told me he had no cars available but would call me at 5:30 if something came in. Exactly at 5:30, he called and he had a car for us. We were so appreciative of his diligence to see that we had a car and a way home. We turned our car in at Beaufort, SC to Jack. He made the process very easy, also. Thank you, John and Jack.

They tried to charge money customers if they can. I rent a car drive from Taylor Tx to Woodland Tx 155 miles but they told over 200 miles, I booked a Camry sedan 73$ and 25$ cover but when I come they gave me Nissan and said Camry charge more around 20$ more, I took Nissan and see gas 90%, when I return car in woodland, gas was 70% and a man said he noticed that they will not charge me any more money for anything but after that they charge me 37$ for gas, I complain them about 37$ is too much, he said he will adjust it but never see adjustments. Not professional.

Enterprise is extremely disappointing. I was charged $120 for a parking ticket in NYC that was issued incorrectly. I contacted Enterprise immediately to explain the situation and informed them that I had already formally disputed the ticket with the NYC Department of Finance, providing sufficient evidence. I was also advised that the ticket was going to be dismissed.

I was involved in an accident in which my insurance company (NJM) has a contract with Enterprise Rental Car. I was given a BMW from the Newark Nj office because they did not have the Hybrid SUV that I requested for $25 a day until a Hybrid was available. For almost 15 days, each time I called, there was never a Hybrid available because I was told that they were all in recall. I contacted the office close to my house in Bethlehem, PA, at the Lehigh St. office, and they told me to come in to switch the car out.

Very rude phone service. Picked up the phone told me to hold please, and then never picked back up. Upon callback, they just sent me straight back to hold. Tried several more times same thing. If you’re open till five, then you need to answer the phone until five.

Using Enterprise was not my choice but my insurance company. Enterprise is always difficult to deal with. They evidently have a monopoly in the market with insurance companies. I drive a luxury SUV and was given a tiny matchbox of a car. The employees were rude and wanted to upcharge me. We had an appt but proceeded to wait over an hour. Don’t use enterprise if you have a choice.

Raymond and Shandal were outstanding at Enterprise Rent-A-Car in the outside parking garage. Both were professional, efficient, and genuinely friendly, making the whole pickup process smooth and stress-free. They went above and beyond to make sure everything was handled quickly and correctly. Great customer service like this really stands out—thank you both!

Review on Enterprise Rent-A-Car. When picking up the car on December 22, 5:40 pm. He did not tell me which car is available and bring the car in front of the office. Urged me in rude manners to sign without indicating anything like Anticipated Return, Vehicle Type and Daily Rate, etc. When I found the return date at home, I bustled about sending email to **, which was returned and trying to contact adjuster, but in vain. He did not give me any information to contact just in case.

I had an excellent experience at Enterprise, thanks to Paige and her colleague. The day before had been extremely difficult due to widespread accidents, and when I arrived, there were at least 25 people waiting for vehicles. Despite the pressure and volume, Paige worked consistently, calmly, and efficiently to help everyone. She and the other team member were incredibly kind, patient, and helpful to every person in the building. I was truly impressed by Paige’s ability to navigate such a high-stress situation with speed, accuracy, and professionalism, all while maintaining a positive attitude. Customer service like that makes a huge difference. Thank you to Paige and the team for going above and beyond.

This include insurance that I paid $64 for. I put the reservation into my daughter’s name. She was broke down on the highway. She and her mom picked up the car. When they got there they called me and I spoke to the service counter agent. I was not physically present. I explained I reserved the car on priceline and we had paid for insurance. My wife and daughter also told him this. They take a long time to get the car ready. When it's ready they had to sign off on the computer.

Spent a lot money with these people and a lady came out hit me outta nowhere she told the police is was 100 percent her fault. I was parked in front of my house and she just hit me. She also told insurance company was 100 percent her fault. She wasn’t paying attention. Now I’m on the do not rent list for something that was not my fault. They're pathetic. Hopefully no one hits you cause you won’t be able to rent from them no more and their cars are not all that. Their lights come on, tires always need air. They suck. Anyway new place I rent from so much better

I can see why Enterprise has been called out on Discrimination of Seniors. At the Coon Rapids location the manager said to "look online" that it did state what you need to rent a car. I did and it did not say they do not accept a Master card Debit card...It states online they do Accept a Master card debit card. In addition they only accept a "payroll check" of which I am a Senior and provided a current statement and proof My monthly Social Security Deposit, offering to show my bank account and how it is consistently deposited. They only accept a payroll stub, from a business? Clearly discrimination of Seniors. Read less.

To start off with the Enterprise Rental place I used was on 51st Harvard in Tulsa, Ok. The customer service was great with them. As I traveled into another state in Chicago I had to switch vehicles because the one I was driving had a big nail in the tire. I go to the Enterprise Rental in close Riverdale Illinois and they were not good customer service workers. They sent me back to Tulsa with a vehicle that was a downgrade from what I rented and plus it needed maintenance bad the dashboard stated see dealership. The car was a dangerous vehicle to drive back to Tulsa 600 miles away. POOR CUSTOMER SERVICE for them at this establishment!!! Thumbs down!!.

We had an AWD SUV (*3 row similar to an Explorer) reserved in Park City, Utah. They advertise a ride to and from your location just call 24 hours prior. I called and spoke with Theo 24 hours prior to find out they did not have my vehicle, and a shuttle would not be provided because it was a Saturday. I asked Theo how this could happen and his suggestion was to call the Salt Lake City airport and try to get a car there. He offered me a small -two row 4 person SUV RAV4 (*I needed three rows to travel around UTAH with skis and kids). Enterprise let our family down and did not care.

I have been double charged by them in the past. Then, the rental car that I recently had had a tire blowout. And I almost lost control and crashed. The gave me another car and Fast forward three months later they're filing a claim this against my insurance.

ENTERPRISE RENT-A-CAR – WICHITA FALLS AIRPORT. Formal notice of gross negligence, breach of contract, and deceptive business practices. This review serves as a formal and public record of misconduct by Enterprise Rent-A-Car at the Wichita Falls Airport in Wichita Falls, Texas. My son entered into a confirmed rental agreement with Enterprise over a week prior to Christmas Eve, supported by written email confirmation, for a 4:00 PM pickup on Christmas Eve. Enterprise customer service later confirmed this location was scheduled to be open until 6:00 PM that day. Enterprise accepted the reservation, confirmed it, and failed to honor it.

Very disappointing and stressful experience: I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT—even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day.

The branch at Raleigh Durham Airport provided an incredibly frustrating and unprofessional experience. We held a confirmed reservation for a mid-size SUV, and our online agreement clearly detailed all charges and fees, without any mention of a deposit. Upon arrival at 4pm Thursday, December18, 2025, the representative informed us of a mandatory $400 deposit for one-way rentals, a charge absent from our documentation. When we asked for written proof of this, her manager only reiterated the requirement. Despite our repeated explanations that the fee was never disclosed to us beforehand, he curtly stated, "There is, and that is that."

Very disappointing and stressful experience. I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT—even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day. More than a month later, on 12/18/2025, I unexpectedly received messages and emails claiming that damage was discovered two days after I returned the vehicle, and that I needed to contact my insurance or pay by credit card. At first, I genuinely thought this was a scam due to how delayed and unexpected the notice was.

This location has the most absolutely discourteous, incompetent, blatantly ill mannered, and unprofessional employee/ manager | have ever encountered. Manager RAVEN ** to be specific. I booked a rental (pick up) for a company event and even called to ensure the rental was available and was told by Raven the only vehicle available was a SUV. I said okay, meanwhile can you find another nearby location with more space and I can switch vehicles if need be. Raven did not want to assist. I arrived at 1pm as scheduled to pick up the rental and Raven stated I gave your SUV away and we have no more cars available. After taking a 40 min Uber to get there I was forced to wait 1 hour on another uber to take me back home. While awaiting the uber I called customer service as Raven intervened loudly in my conversation, calling me a liar as I reported exact events.

After more than a decade as an Enterprise Plus loyalty member, I am extremely disappointed and frustrated. During my recent trip to California, Enterprise cancelled my reservation at LAX three times—without so much as an apology or explanation. I then rebooked at the Anaheim location, only to have my reservation cancelled twice more.

Rented a battered 2025 dented disco ball, snapped 20 paranoid "before" pics. Return: agent invents bumper crime. Six weeks later: $1800 bill for a gutted zombie car. Florida Enterprise HQ rep snarls, "You owe for ALL damage—past, present, future!" Representation threat = poof, "dismissed!" Proof letter? Ghosted half a year. Epic scam. Pro tip: video full walk-arounds next time—beats pics, no "wrong side" BS!

I'd give them ZERO stars, but that's not an option. The customer service was horrible. Victor, the rental agent, believed it was totally acceptable to rent a car with a funky odor and greasy looking stains on the seats. His reasoning "Enterprise only cares about cigarette burns." When asked if there was ANYTHING else available on the lot, I was told no. Victor's solution was to "bomb" the car for the funky smell, but they seats weren't an issue since again "Enterprise is only concerned with cigarette burns." Then Victor decided not to "bomb" the car, but "spritz" it instead leaving the car with the same funky odor with a rotten lemon twist. Totally unacceptable.

I have rented before from Enterprise and was very happy.. I put reservations for an SUV online.. The day of I went to pick it up and I was told they didn't have any available.. I am upset about this kind of service... We had a 12 hour trip and my husband struggles siting in our small car... I will have to locate another place to rent from...

My insurance company paid for my car rental. Enterprise pulled $900.00 from my checking account using my debit card, which I used as a hold. Fighting to get that money back! Scums.... These people make no sense.

Think twice about your rental choice. I rented an automobile from Enterprise from October 19th through 26th, and traveled from Richmond, Va, to Myrtle Beach, SC. I received a charge a week later from the Enterprise EZ pass system for $73, for 4 tolls in Pennsylvania. I was never within 3 states of Pa. I have called everyone from the rental office to the Enterprise EZ pass Customer Service, to Enterprise customer service. I received a email response, that they could not find any discrepancies in the charge. I was looking for PROOF, that the vehicle was in Pa, because I knew it was NOT in Pa during the period I had the car. The woman from the EZ Pass service told me I would have to contact the Pa Toll authorities, and dispute with them. I was scammed by a company presumed to be reputable.

The Enterprise rent a car on atwood ave is a scam. They took my 300.00 dollar deposit, converted it into cash and used it for themselves. They then told me that I would have to wait on a check to be mailed to me in 7 business days To get money from your insurance company. They will sent people to follow you around and hit rental vehicle, so that they can get paid by your insurance company. They had someone hit the vehicle I was renting from them on three different occasions. One occasion my rental was parked, other driving down the street going to work, and final was when someone that they had sent to hit the car scratched the bumper and said that I had hit them.

I’m always impressed by the friendly, accommodating staff at Enterprise in Danville, VA. Their clean, reliable cars keep me coming back for all my travels. Highly recommend this location!

@Enterprise l was just involved in the biggest SHIT SHOW I've been involved with in a while. I rented a car in Knoxville Tn and it was set to be picked up at 12pm online registration was good with that. I don't pick up early that's not what the agreement is. I pulled on the door at 12:05pm and it's closed? Closing time says 12pm? Employee walks out and says they're closed he can't check me in. Nice guy. Cool he doesn't own the business. He says well l can transfer it to the airport. Ok cool thanks. He said what happened to me happens a lot but no one has fixed it. So I Uber my ** to the airport. Guy there is right on target. Gets everything going and says "hey l can't rent to you using debit unless you have round trip ticket.." Say what?

I have rented twice with Enterprise and my opinion at this time is that it depends whom you deal with and from what US State. My first rental experience was in Minnesota and it was a 3 day rental and went smooth and seamless. Perfect. I was very well pleased. My 2nd experience I just had and it was not so great, but ended well. In the second experience, I rented in Iowa in order to go one way and relocate back to Colorado. This was this past week from December 15-19th. I got out to Colorado to find them devastated by 90 mile hour winds and Xcel Energy shutting off 60,000 plus people's energy! I opted to turn around and pursue a Plan B destination which I have been pleased with, so far.

I am in pain right now and I am very very piss off right now about Enterprise. I rent a car for one day and they charge me almost $400 for 2024 Chevrolet Malibu. Pick up the car on December 3rd and I return it December 4th. From Calumet City IL to New York City. Now 2 weeks later they charge me $47 and some and I couldn't talk to anybody because everyone keep transferring me to one and other. A week later they charge me another $22 and then some and I call them and the lady said they will refund the money wish they never did.

I do not recommend renting from this company. I rented a freight truck on February 27, 2025 and the rental company overcharged me. The truck got scratched accidentally by an object hanging out at the curb onto the street and for this minor damage they claimed almost $4,000.00 to my insurance company who fully paid for the damage. The vehicle could've been rented out as is before dropping it to the repair shop since it was still fully operational and safe.

I recently made a reservation at the Matamoras PA location for a minivan, as did my friend, that we would pick up on December 18. We reserved it about five days in advance. We were reassured by the reservation team that they actually have five minivans available so we would definitely get ours. We drove 50 minutes to get there, and they informed us that there weren't any vehicles available at all, even non-minivans. They told us that all the cars in the lot were reserved before us and we did not get a car. They casually explained that the reservation team is not always in touch with the reality of which vehicles are actually available. We then asked the one working there (who I believe is named Jared) if he can try to change our reservation to a different location. He did call a different location, spoke to the guy there, and told us that we can go there and they would have cars.

I had to return my rental car and pick up a different car this afternoon at the Decatur, TX location. The manager Nicholas ** and Luke went above and beyond to help me. They were kind, courteous and professional. I will spread the word and recommend them to all.

I rented a vehicle from Enterprise Rent-A-Car in Norman, Oklahoma (103 Merkle St.) on July 28th, 2025, to take my wife and two grandkids on our first family vacation to SeaWorld in San Antonio and then the beach in Port Aransas, Texas. Our trip started off well, but once we arrived in Port Aransas, things went downhill fast. When we got back to the car after spending a little time on the beach, the dashboard displayed “loss of power” and “service immediately.” Because Port Aransas is a golf cart community, we were able to rent a golf cart so my wife could follow me while I carefully drove the rental car to our Airbnb. Without that golf cart, we would have been stranded.

On November 12, I made a reservation (confirmation code: **) for a Chrysler Pacifica or similar (van) for a total of $326.93. On November 13, I arrived at the pickup location (9831 NW 58th St, Doral, FL 33178) and the manager, **, informed me that they did not have the vehicle available. He even mentioned that Enterprise does this all the time—that they offer vehicles they don’t actually have available just to secure the customer.

I rented a little SUV, which was ok for the 3 weeks I had it, waiting for my transmission to be rebuilt. Got a notice that I was being charged an additional $200. + fees and taxes for a speeding ticket = ?? They ghosted me when I asked them to provide the actual/original infraction notice and just went ahead, without consent, to charge my visa. I felt I was scammed and they couldn't care less.

Michael ** at the Kinston, NC location on heritage street was first class and very friendly. This process was smooth and simple and I would recommend this location to anyone. Thanks so much for the help!

My daughter had a small fender bender and we had the pleasure of working with Lewis at the Flint location. He was very pleasant and accommodating. He went over and beyond even after we left with the vehicle. A few days later my daughter was unable to get the gas cap to release and Lewis patiently assisted us over the phone to take care of the issue. I would highly recommend Enterprise to others.

They did not give me my deposit back even though I returned it in great condition. When I try to call them it cuts me off with a recording saying this person doesn't have their voicemail set up. When I chat with them, they say they will get back with me but don't. I'd give them a lower rating if I could. Don't use them. I never will again.

I rented a car last year. The location closes at 6pm, I arrived at 5:45p to pick it up but the door was locked and the shop was closed. Not cool (strike 1). A year later my boss booked a car for me at the same location. When I arrived to pick it up, and to my surprise, they tell me that my boss/company cannot pay for it and that only I can pay for it (strike 2). The credit card can only be in my name. It was $190 for 3 days and I had no other choice so I begrudgingly handed them my card. At that point, they tell me there is a $300 security deposit so the total charge on my card will be $500 (strike 3). At that point I asked for my credit card back and walked out the door. How these guys are still in business in 2025 I’ll never know. I took the train for a total of $20... No traffic and no Enterprise headaches.

I rented a truck from the Ridge Road location in Greece, NY at the end of May 2025 and was incorrectly charged for two additional days. Since then, I have contacted the location multiple times and spoken with Luke, who assured me on every call that the refund for the extra days would be issued. Months later, nothing has been processed.

We rented a vehicle off Enterprise in London 385 Wharncliffe Rd S. We rent several vehicles every week. We never experienced the lack of professionalism before with the company. The girl at the Wharncliffe Rd S location in London Ontario with the black hair was extremely rude and unprofessional and made the pick up time much longer than it needed to be. She did not provide us with the vehicle that we requested. She downsized the vehicle and it wasn't able to do what we rented it for. I have never experienced this with the company previously. We will not return to that location ever again now.

Rented in Munich airport for a short term rental and was issued a car with engine issues/defect supply hose issues. (I'm not a mechanic) I rent with Enterprise in the US at least once or twice per month and not as frequently in Europe. The US operation is reliable but with my rental in Munich I had to stop by the side of the road after my car started smoking from the hood and some coolant (I assumed) from a defect hose splashed over the engine. It was stressful since we needed to make a flight back to the USA and needed to stop frequently to check on the connection.

This company is very unreliable. The day I was to pick up my rental, I received a call from the location that they had no car for me. I received the call at 2 pm and my pickup time was 5 pm. I had reserved the car 1 month prior. We were to leave for our trip at 4 am the next morning. In a panic, I had to call other rental companies to find an available car. I will never trust this company again.

This was the worst experience ever. The customer service was horrible. I was told to pick up the car by the body shop, I went there, the car was not available and I was given extremely poor attitude by the representative. Then the car they gave me had transmission issues. After I returned the car, months after they charged me on my credit card for a citation that I was not aware of, nor was given notice of. When I disputed it, the Enterprise did not assist with the unauthorized transaction. It was too late to dispute the citation, and too late to file a claim. Do not rent a car from them!

Had always had a good experience with Enterprise in Warrensburg Mo even after being told vehicle wasn’t available after being reserved. But after being told vehicle could be returned to Solms Road in New Braunfels after pickup had been on 46 and then being charged an extra day, not nice! Had confirmed on phone where vehicle could be left and then being charged from my bank. Bank disputed charge but conceded. Will avoid Enterprise at all cost.

Best experience ever! Quick, Thoughtful & willing to give great info. Rented a 2500 HD 4×4 Chevy Desil, it towed a 20 ft camper trailer with ease!! Heavy, with ease. Price under $125 a day &(300 miles in 24 hrs)+ you pay fuel. Awesome, best deal ever!!

Taylor ** is one of the worst branch rental managers along with Ezra Customer Service we have ever experienced. We were told by Enterprise that we would get one rate and when we come in they give us a retail rate - they lie, they’re unprofessional and please go somewhere else.

Although we scheduled a rental car weeks in advance.. and waited 1.5 hours.. and they had a car we could rent.. we were escorted to the door. They locked the door and turned off the lights saying the car was for someone else the next morning. This is the second time we waited 1.5 hours to rent a car... but this time we left without a rental. We will not be going back to the Clayton NC Enterprise business again.

On November 30, 2025, we arrived with a confirmed reservation and all documents in order, but the manager, Álvaro, denied us service without justification and with a rude attitude. We ended up renting a car from Hertz, where we were treated professionally. The denial at Enterprise was completely unwarranted.

I recently rented a car for just one day. And since I had enough points for a free day, I used it to take a trip out of state to be with my Ma after her heart surgery. It cost me only $.94...that's less than a dollar. Obviously, I had to supply a $300 deposit, which I got back. So, the morning that the rental was due to be returned, I called to ask if It was possible to keep the rental for a few hours longer than scheduled. I spoke to Joey at the Roseville, MI location where I rented the car. And He told me to just have it back before they closed. That's 6 extra hours he gave me.

Worst. Experience. Ever. So are all their 3rd party vendors absolutely rubbish. Go to 7-11, put money on cards, take 45 days for refund. If I could give Enterprise zero stars, I would personally invent a negative-star rating system just for them. Renting a car from this place felt like signing up for a scavenger hunt where the treasure is stress, the map is wrong, and the staff are mysteriously allergic to customer service.

My husband and I are moving out of state. We needed to rent a pick-up truck one-way. The need for the pick-up was to carry a bunch of my personal affects, and an SUV wouldn't do. I was going to be staying at the new place to handle things there, while my husband would be flying back to our old place after a few weeks to get our previous home ready to go on the market.

West Wichita location.. deserves every one of those 5 stars. Matt exemplifies what customer service is all about. Whenever I need a rental car whether locally or for an extended trip I always look forward to taking my business to Enterprise West Wichita.

Reserved vehicle over a month ago. The day I was to pick up the vehicle I was told it was not available or did the have a suitable replacement. Thank you Enterprise for making thanksgiving so wonderful.

Made a reservation a month prior for a minivan. Received multiple reminders from Enterprise about up and coming trip. Then 24 hrs prior, email about checking in and submitting a credit card number to bill (pre check in). All checked in confirmed. Showed up to pick car up at 4PM as per the reservation. No minivan available. Sorry. You can wait, one might come in. Asked them to call me if one did, returned at 5:30PM, still no van. Closed at 6PM. Totally messed up my vacation. To me you should get a voucher or something. Process is not right, and certainly isn’t fair.

I had set up to rent a car, being without my personal car because it needed some expensive repairs. I did all the footwork ahead of time. Getting to their location early to pick up said vehicle. With a message to get this done and, "We'll meet you at your car with the keys in hand and get you going." Then Getting there with six people in front of me after getting to their desk was told I had to have a utility bill with my name and address and or a credit card. I have neither because of years of a abusive relationship. They refused to use my debit card with the money sitting on it. Was such an embarrassing situation for me and I was so angry with them. They made me feel absolutely horrible. They were belittling and dismissive.

My car was in an accident and my insurance approved up to 30 days rental while my car in repair shop. On day 4 of what could be 30 days, Enterprise started calling up asking where their car was. I brought the car to the rental location and they checked and said there is no issue who is calling you it's not us! Well whoever it was know all my insurance and rental information as well as the repair shop that had me car. The next day the calls became threatening saying my rental agreement was being terminated and car would be reported as stolen. Same thing, local agency says nothing is wrong.

I had an appointment to rent a car and had to wait over an hour for the automobile to be ready. Customer service people were unfriendly and borderline rude. One person ahead of me actually left. Numerous employees standing around doing absolutely nothing. I’ll never be back.

I needed a rental for just one night to go and visit my daughter about an hour and a half away. Nick at the St peters MO was great to work with! Awesome customer service and even though this location is very busy I noticed he took his time with everyone and did not rush through the process as well letting customers that were waiting know he appreciated their patience and would be with them asap. This location will be my go-to for any future car rentals because of his excellent customer service! Also good quality vehicles for the price.

The vehicle I deserve was not available. They hold your $300.00 deposit for days and won't give you a receipt on return. The customer service representatives speak broken English and won't let you speak to a supervisor.

Got a car that wants to drop off out of state. To avoid extra out of state fees, wanted to drop it off at an airport. I told the agent at the location of Valerico Fl, both guys Manager & his co manager were extremely high that their eyes almost popped up off their sockets. Turned up these guys, that were trying to sell me extra insurance for 20 mins, overcharged me, didn’t fix the location drop off to squeeze me out $500. LOW LIFE HUMAN BEIG. Get the Valerico FL location drug tested. THE CAR SMELLED LIKE BODY OIL & CHEAP WEED. Enterprise does not care for its customers.

The Enterprise location at 20150 I-45, has rude and nasty Management and Staff. I was issued a car that was not clean, smelled of marijuana and in poor driving condition by Manager named ** on 11/22/24. Also she refused to issue me a car in better condition and abruptly closed the office, without attempting to issue me a car in good condition. I had to return the car to another Enterprise location due the poor driving condition of it. I spent 2-3 hrs trying to resolve the issue and wasn't able to complete any of my tasks on 11/22/25.

Updated on 12/16/2025: Follow up to previous review. Gave detailed information on poor experience as asked. NO RESPONSE. Called 12/04. Given reference number **. Told I would get a response in 5 - 7 business days. NOTHING. I’m waiting for a call today 12/16 as promised. If not I’m taking it further. Agreement number **.

I need to warn anyone considering renting from Enterprise. I had one of the most frightening and unacceptable experiences I've ever seen from a rental company, and the way Enterprise has handled it afterward is even worse. I rented a small SUV but was given the largest sized Mazda SUV while traveling in Florida. In the middle of the road, during a thunderstorm, the vehicle completely shut off with no warning. No accident, no impact - it simply died. I was stranded on the roadside for nearly 4 hours in at night, in the rain and in traffic, while Enterprise game me the runaround and failed to send any real assistance. I even called the police multiple times, but they wouldn't come because it was a mechanical breakdown, not a crash. During multiple calls to Enterprise, agents disconnected the calls to not have to deal with this extremely dangerous situation. As I am a 22 year old woman stranded.

Let me say first I'm only giving 5 stars because of Christana ** And Sade ** at the Bingle location. My day was going terribly. They came thru. Both are keepers!🫶😎 Thanks Ladies 😊 Thanks Enterprise for great hard workers 👍

A frustrating and rude customer service experience. Prices were way more expensive than initially given. Wanted 300$ more after already having paid 360$. The lady we spoke to was nothing but rude. They made up stuff to charge us for after. The only good part was the car ran well. I won't use this location again.

The Tucson International Airport has the worst customer service I have ever experienced. I had a reservation for a vehicle when I got off my flight and went to the desk as I normally do. I travel here often. This time they gave a policy that I have never heard of and did not allow me to rent the vehicle. The manager on duty Barista charged my card for the week for a car I never received. Now they talking about I have to wait 7 days for my money back how and you did not even have authority to charge the card. This is the 2nd time the location charged my card fraudulently. DO NOT RENT FROM THAT LOCATION.

Made my reservation 2 weeks in advance for a premium car. When I got there they said they don't rent premium cars and gave me a small SUV. They should have given me the option to rent a luxury car which they had on the lot. Not a good way to treat your long term customers Enterprise. If I wanted an suv I would have rented one. No more renting from this company.

In mid-October 2025, a car was rented from Enterprise in Greeneville, TN for the purpose of a one-way transport to the airport in Charlotte, NC (CLT). This arrangement was flawless. In mid-November 2025, an attempt was made at CLT to acquire a one-way rental from Enterprise for a car to Greeneville, TN. It was made clear by the Enterprise agent that no such arrangement would be accommodated by Enterprise. When the Enterprise agent was informed that a one-way from Greeneville, NC to CLT had been made about a month ago, the Enterprise agent suggested that Avis might be a better company to work with.

I rented a car on 8th of Nov for pick up on 15 Nov. Had a reservation. The local store called me twice on the 14th to confirm. I did confirm. Showed up 30 minutes before pick up and it was chaos. Eventually they told me they don’t have any cars and they close at noon so I needed to leave the store. Terrible customer service. Got back to where I was staying and called customer service. The person escalated the problem to the management team and said they would call. 3 hours later I called again and the person piggy backed on my original complaint and filed a new one for the management team. The next day and still no call.

I rented a car at 1700 8th Avenue in Nashville and was given the wrong key. Someone at Enterprise called me about 30 minutes after we were on our way to Louisville. We had to pull over and wait for 45 minutes for the right key to be delivered. I was promised some kind of compensation for the inconvenience, but the guy ghosted me after our trip. Don’t promise when you won’t deliver. Kevin **

Just wanted to thank Joey from the West Bend WI location for being such a professional on accommodating my needs for a luxury auto request/he provided a C-class Benz at the last minute... Awesome job!!! And I appreciate his efforts and will be back as well as recommend him to friends & family

Well I flew in from San Francisco to Busch in Houston and I could not use my digital DL that was issued by the dmv to rent my car. I lost thousands of dollars and have been stuck at the airport. It’s 2025 and Enterprise is not catching up with the technology being used.

To anyone needing to rent a vehicle, I sincerely hope you don’t rent from Ally (unknown spelling as they do not wear name badges) at #Enterprise in Pisgah Forest. Completely rude, first encounter called my husband explicit names while he was assisting his sister with her reservation. Then today, refused to rent us the vehicle we had reserved online, due to the previous encounter. At the initial encounter, she provided a false name of Robin, so a complaint couldn’t be filed with corporate. We had already spoken with the district manager prior to our encounter today and was guaranteed to not run into any issues, but unfortunately, now we are having to drive further to pick up a vehicle instead of where the reservation was made. What a way for enterprise to treat a veteran. 10/10 do not recommend!

Rented a piece of junk car from Waynesboro Va Enterprise. Went around the car showing things wrong with car. The girl said ok. The car ate the gas, oil light service was on the whole time. Said don't pay attention to that. Going the interstate jerking to the right going over bumps. This was worst experience but hold on it gets more crappy. When I turned the piece of junk in down Winchester Va they seen a pink mark that was on there. When I picked up the car in Waynesboro Va the rude girl in Winchester said no it wasn't on there. I dealt with the most rude inconsiderate people for 45 minutes. Kept my deposit. Said they was filing a claim thru my insurance. I paid these crooks over 2600 dollars and want more.

Love The Staff at Enterprise on Stanford in Springfield Illinois. Best Guys around. That's why I ALWAYS go back to rent a vehicle. Great attitudes, personality. Gracious. Thanks for always being great

I rented a car from Enterprise in Burns Harbour, IN. My car was in the shop getting fixed. Ethan was my service rep. He couldn't have been any nicer. He was professional, efficient and made the process so easy. I used to work for Enterprise and I know their standards for customer service. Ethan truly meets and exceeds that standard. He's awesome! From the manager who I met briefly to the young lady who picked me up, everyone was super nice. I highly recommend this facility, you will have a great experience. Thank you Enterprise.

My Name is James **. I recently rented a vehicle from Enterprise from the Augusta GA location on Gordon Highway. I always use a debit card and they take a $300 deposit plus the cost of the truck but for some reason they say they charge my card as a credit card but on my end it was a debit card and they took the money and never give my deposit back. I had the truck for a month so I had to do a rewrite so they took another $300 deposit on the rewrite plus the cost of the truck for 3 more days. So I then return the truck. Waited on my deposit to come back to my account then they took $375. I was like, "What the hell." Call the 1-800 number they said, "We sent you $375." At the end of the day they still have my 2 deposit and $375. Still no answer. Honestly. I think they're stealing people money up there and then coming with all these excuses but I'm gonna keep calling until they return my money.

I had a reservation at Enterprise in Bastrop TX & was supposed to get a rental vehicle comparable to my Subaru Outback which was covered by insurance. So much for a reservation--On Friday 11/7/25, when I showed up to pick up the car promised to me, Enterprise told me they only had a Mitsubishi Mirage available. The car was dirty on the outside; the turn signals do not make a sound so you have no idea if they are on or not; & the steering is loose & non-responsive. Ironically, my friend who was with me was a Toyota mechanic. He got behind the wheel and totally confirmed my concerns. To make matters worse, my husband is recovering from spinal surgery and I can't squeeze him into this tiny economy car & there is no way I can fit his wheelchair. I called Enterprise twice a day, drove there at least 5 times, pleading for a safe suitable rental. No luck.

I will never use the Lansing IL location again! I made a reservation online 2 days before I needed the car Then they also called the night before to confirm. I arrived on time. They didn't have a car ready. I waited a half hour then asked the agent how much longer. He said 15 or 20 minutes. I said forget it and I left and went to Hertz in the next town and asked if they had a car available. They said yes, just an SUV which was fine. It took less than 10 minutes and had a very nice car. Good thing my daughter was available to take me to these rental car places or I would've ended up waiting at this horrible Enterprise location for another hour. WILL NEVER USE THEM AGAIN!!

I am writing a follow-up to my initial review on Enterprise Rental Car out of the Budapest airport in July 2025. Do yourself a favor, do not rent from them. They will charge you damages and give you the complete run around when you try to result the matter. The van was returned and two months later a photo and claims of damage were sent and $244 was charged to my credit card. I have spent months with emails going unanswered. I was instructed to deal with the UK division, and I'm 100% getting the run around on assisting with the matter.

"Sorry. At this time we don't have any trucks or similar vehicles available. If you see a truck in the lot, it is being sold. All of the others have been extended." I reserved these days earlier and show up to the storefront just to be told that they have no cars available. Oh yeah, when I'm 10 minutes away, they call me back to see if I want a minivan. Useless.

If I could score a NEGATIVE STAR, I would!!! I’ve been permanently disabled/ handicapped due to a work related injury since 2006. I’ve been renting from the Coatesville, PA branch for several years- I’ve even rented from the Lancaster AirPort location in the past when car’s have been unavailable. I’ve ALWAYS presented my Mass Mutual Disability OR my Social Security Disability benefits paystubs in addition to my valid, and up to date drivers license upon rental. There has NEVER been an issue! This year alone, I rented at least 3 cars!! I don’t have a major credit card due to my permanent disability, so I always provide my paystub (from my disability that I’ve been receiving since 2006) and my DL, in addition to the $400 deposit they take. I always return my cars on time, and in immaculate condition.

Our car was totaled in an accident. Our insurance company connected us quickly with Enterprise. Enterprise got with us immediately and set up a time for us to come get a car. We showed up at our local Enterprise rental location and we were driving out in a car in short order. The Enterprise employees were friendly, helpful, and efficient. We were given a clean new car which served us well for the next six days. The car return also went quickly and smoothly. We would absolutely use Enterprise again and recommend them to friends and family. We had a good experience there.

I am writing to file a formal complaint regarding an extremely distressing and unprofessional experience I had at the Enterprise Rent-A-Car Upland, California location on Wednesday, November 5, 2025. On that day, I was involved in a serious freeway accident in which my vehicle was totaled, and I sustained a lumbar spine fracture that requires surgery. My physician instructed me to see him urgently, and my Farmers Insurance adjuster made a reservation for a rental vehicle at your Upland location so I could travel to my medical appointment.

My rental with Enterprise was a pleasant experience. Staff member V was courteous and helpful. The process was smooth and I got a nice upgrade free. I rented at the Jim Marsh office as I dropped my car off for repairs. They refunded days not used which as I learned not all rental companies do that. Thank you….

The service or lack there of was the worst I have ever experience and I’m 65 years old so I’ve had a few bad ones. I’m specifically talking about the 2830 S Congress Ave, west palm beach, FL. They sent us 2 rental car confirmation request which we replied yes to. One was the day before pick up. When went to pick it up they had no car for us. They said corp had them send our car to the airport for someone else. They provide no help or assistance to find a car. In fact after saying they were sorry they made us feel like we were in the wrong. We then spent 3 hours on our own to find something, including speaking to Enterprise. We found nothing. As a last resort we called Uber and they came through for us. It was a 3 hr drive and Uber cost less. I may forego car rentals and use Uber. They are reliable.

Do not get a rental from Enterprise. I checked out a rental in July. After picking up the vehicle that said vehicle got a flat. I called customer service and was told the tow would be covered NOW.. Months later they are barely charging me for a tow that I was told would be covered. I did not authorize any additional payments or receive any communication on a withdrawal. I called customer service and was brushed away when I once again never authorized a payment. Not at the beginning of the agreement, not on the phone calls with customer service and surely not months and months after the fact.

We originally rented a car from Alamo car rental. Our rental car had issues and after 3 hrs battling with Alamo with no resolution we used Enterprise. They were amazing. They for fast and friendly. Enterprise is amazing!

Made an online reservation at one location for a specific car. Got a phone call right after that the car was unavailable at that location even after it was given to me as an option. The guy then tells me its up to me to call around and find one at another location. My husband called customer service and they told us it was available at another location and for us to modify our reservation to that place. We did. We get to the 2nd place and Oh my gosh, the old "I'd give 'em 0 stars if I could." I had a reservation here. Got a confirmation email AND a 'check in' text message. Showed up and not only was my reserved call not there. I was told they had absolutely NO cars to rent out. I left work for this? No communication and 'the manager' Dylan didn't look bothered at all about the situation. "Sorry" that's all I got from him. The MANAGER.

Watch out for Enterprise rental car location in Centereach NY. They put unauthorized charges on your credit cards without your knowledge then get lousy customer service that could care less. Just beware.

My rental experience at the Vero Beach US Hwy 1 lot always has some kind of problem. My reservation was for a full size and I was put in an intermediate. First, the customer service guy lied to me and told me it was a full size, and when asked to see proof on the tablet he then changed his lie and said, "We do not have any more full size and your rate is comparable to the intermediate." I was downgraded instead of upgraded. And it doesn’t matter what my rate is, I was requested a full size due to health issues with my back per a doctor order. I should have been upgraded, not put in a smaller vehicle. The customer service guy didn’t seem to care.

Horrible experience, I have been a member for over three or gold membership. Booked rental through app as always. Went to pick. Manager saw we had a service dog. Our service dog was clearly marked service dog. The manager promptly denied me service of pick up for rental car stating he could not use my card on file. I responded I just rented from the same location in March with the same business credit card that I am trying to use. All you would tell me is, "We don’t accept to put it on two different." Still would not give up. Stay. I have filed a complaint with management considering opening up a legal a legal action suit for discrimination against the disability act. Stay tuned for updates. I would never treat a customer like the individual that was running the shop that day. Antonio **. Local businesses owner.

We rented a car from the N Charleroi Pa. office. This was our 3rd rental this year from Enterprise. They were very nice to do business with. Ask for Sidney. She is so sweet and friendly. I would highly recommend Enterprise to anyone.

Could not reserve the type of vehicle we wanted. Several phone calls to local enterprise without any satisfaction. Lots of small undesirable compact cars! Will not be going back! Don’t waste time calling them because they don’t care to help!

I rented a car from Enterprise out of Raleigh North Carolina airport. With a return to Asheville North Carolina airport. The charge on the agreement was $1047. My business plans changed and I had to return it to Knoxville instead of Asheville as originally contracted. I expected some sort of fee to be applied for returning it to another location. When I called to tell them I needed to return it to Knoxville, the lady told me that I would have an increase of $3400 to my already $1047 to return it to Knoxville. This is not only extremely ridiculous, but borders on highway robbery. I strongly recommend that you not rent from Enterprise. I will no longer rent from Enterprise as a result.

Just a frustrating, time-consuming, and annoying experience renting from this suburban location. We thought prices might be better away from the airport office, and they were. But service was the worst ever, unprofessional, disrespectful, and worst of all, delivered with a veneer of faux politeness. The place is seriously understaffed. Wait times exceed one hour and even then I was asked to wait longer if I wanted the car I had actually reserved rather than what was ready at the time. It's as if they don't know how many people are coming in and how many cars are needed. Although there were four work stations/front desks to process rentals, only one was staffed. Even when it was my turn to be served, the agent took multiple phone calls, excused himself multiple times to speak to other agents, and interrupted our conversation 7 different times.

Enterprise has to be the absolute WORST rental car company I’ve ever dealt with. I wouldn’t recommend enterprise to anyone even if the rental was a dollar a day! They don’t care about how bad their customer service is, they don’t reach out after concerns or issues. I rented a car on Oct 9th to go on a birthday trip. My hotel reservations were also for the 9th. But guess what! I was unable to make that reservation. The car I rented, check engine like came on with a service message.

We rented a car at the Cleveland Airport. Two people made our experience so easy. We rented a car late at night and the person helping us was named Big Al. He was so pleasant and helpful even after working all day. Our experience dealing with him representing the Company has made us recommend Enterprise to our friends.. On the return trip we also dealt with a young woman named Heather. Again, so pleasant. Keep up the great work hiring such people!

To whom it may concern, I am constantly being charged for Tolls even after the Rental with Enterprise Rent a Car has ended. This has been going on for months. I have called multiple times and they say that they will get back to me and never do. It is now going on near five hundred dollars of extra toll charges and they continue to ignore me. Other than calling there is no way to make contact or have anything in writing. There is obviously a glitch in the system and yet they refuse to do anything about it. The claims that their customer service is excellent are just not true. PLEASE DO SOMETHING ABOUT THIS!! Thank you.

My son left his belongings in a vehicle returned to Enterprise at Orlando International Airport (MCO) on October 4, 2025. When he realized he had left his bag in the car, he immediately notified Enterprise staff. A representative confirmed that the bag had been located and instructed him to wait about five minutes. Instead, he waited over an hour with no explanation. As he was about to miss his flight, the representative assured him that his bag would be mailed to his home airport or to his home. He filed a lost and found report through the airport.

If I can give Colin ** (location Manager) a (-) minus 10 poorest rating ever, I would give it to him in a heartbeat! He’s rude, condescending, manipulative liar and a coward! I have been a plus member with Enterprise for decades and I’ve never had a worse experience in all of my years with them until Colin became the manager! He is such a coward that when I was discussing the numerous issues that I had with his office during the last 4 weeks of rental and with the manager, he didn’t have the balls to say that he was the manager, and told me that I can expect a call from the manager in a day or two!!!!

Rented a minivan for family vacation through the Costco website on 10/01 and was confirm. I called Enterprise on 10/03 to make sure that they would have the vehicle and the representative assured me that they would. I called back on 10/6 to the rental office on Airways Blvd. They assured me that they had it. On 10/07 I arrived to the rental office and they didn't have it. They tried to get me another vehicle which I declined since my wife had a bad knee and couldn't make the high step on the other full size vehicle.

Where do I start? After a recent accident, I decided to finally use my rental coverage through State Farm. I’ve always viewed Enterprise as a trusted company, and though I usually skip rentals because I have other vehicles, this time I figured I’d take advantage of the benefit I pay for. I was picked up by a polite and professional Enterprise representative who arrived in a clean Hyundai SUV, which he said might be the car I’d receive. Once at the office, the manager asked, “Would you rather have the Hyundai or an Audi?” I replied, “If it’s the same price covered by my insurance, I’ll take the Audi.” He confirmed there would be no additional charge—just taxes on the $50 per-day rate State Farm covers. He even said I was getting a great deal. As a retired 30-year Marine, I appreciated that gesture.

Horrible experience. They don’t explain terms and conditions, They will lie to you just to get your money. They won’t work with you. I will never rent a car from Enterprise: Go somewhere else. Save yourself some money.

Airport Enterprise, please stay away from these guys. Bad management lead by Connor **. It’s amazing how people get these positions bad customer and straight up lied to me after customer service told me they had a car there waiting, drove damn near 40 minutes or so for this guy to tell me, "We got a lot of people booked tonight" and he didn’t have a car plus coolant level low. I showed him this, guess what - the manager did nothing, didn’t care. He let me drive off in a Mercedes CLA 250 low on coolant. Note, I didn’t get a car from this location, but once I called customer service, the location was closed and customer service sent me there. Once this is done, I WILL NEVER RENT THERE ANYMORE.

Have been dealing with a DNR. They will not explain why. After calling several Enterprise shops they finally tell me the people responsible for speaking or resolving the issue may call you in a week or 2 weeks maybe a month. They have no direct phone line and the employees are not in the know as to how to resolve issues without reaching out to the elusive DNR department. Just pathetic business practice all around

My car is scheduled for delivery to a collision company this morning. An Insurance company reserved a replacement car for today 9:00am pickup. Enterprise called at 8:00 to say they don’t have a car until 2:00. The local enterprise Offices hours are 8:00-5:00 but no one is in the office “sorry we missed you. We are away from the office assisting other customers”. I had No luck returning the 8:00 call. I’ve been Thirty minutes on the phone before speaking to someone in a different Enterprise office.

I had an excellent experience with this company. The car was very good, in excellent condition, and very clean. Driving comfort was remarkable, ideal for both short and long trips. Customer service was also very friendly and efficient. I will definitely choose them again in the future. Highly recommended!

I am writing this review to warn future customers about the predatory and deceptive practices at this specific Enterprise location. My experience mirrors others here, confirming this is a systematic scam, not an isolated error. The Scam, Step-by-Step: The Return: I returned the 2024 Nissan Rogue in the same condition I received it. The Deceptive Signature: The return agent asked me to sign her tablet but refused to give me a copy or even show me the document, explicitly stating it was "not an admission of anything." This was a lie. The Baseless Claim: The next morning, I received a letter from their Damage Recovery Unit (DRU) claiming I caused damage, and they placed a hold on my $300 security deposit. The Evidence: I have my own timestamped photos of the vehicle upon return that clearly show no damage where they are claiming it exists.

I made a reservation to rent a car for a week. They called me the night before to remind me of the $300 deposit. They had me register my payment method and confirmed my reservation. I show up at the exact time it was supposed to be ready. The guy informed me they had no cars, period. Didn't offer to do anything to remedy the situation. Their were 2 more people behind me in line that had reservations. If they could call and confirm, why couldn't they call me to tell me they had nothing? Their management needs a better system and more cars!

Recently rented from Enterprise at John Glenn Columbus International Airport. The car was impeccably clean, good mileage, and delivered timely. Most importantly, the staff was very courteous and helpful. Of particular note was Rob, who assisted me when I returned the car. He made certain that I got through the process quickly, was helpful with directions, and addressed a minor inconvenience most politely. He is the standard for all agents, in my mind. Thank you, Rob.

My experience with Enterprise at Zurich Switzerland Airport is certainly alarming and reflects a broader trend of dissatisfaction among customers. Many have reported similar issues, particularly regarding unexpected damage charges and a lack of effective customer service. Complaints often mention difficulties in reaching support and resolving disputes, which seem to be a recurring theme for this company in Europe.

Rented a car from Caleb at Sonora Enterprise Rent-A-Car, They were very busy when we picked it up, somebody dropped the car off right before we got there. It had a half a tank of gas, was covered in dirt and the interior stunk like ** severely... They did a quick spray on the interior to mask the smell (which did not last). I had to drop my kids off at school in this car that stinks like**. The car was so dirty. You couldn't see the damage until I noticed on Sunday that the windshield was cracked and there was some damage on the inner fender well. It was there already.. We definitely did not damage this car and when my elderly mother-in-law returned the car for me today, he wouldn't let her leave, held her against her will until he got my insurance information, (which I already gave him when I rented the car)... Scared the hell out of her. I almost had to call the cops... Probably still will..

I really wanna thank Nikki, she is awesome. She has a great personality. She treats her customers with respect. This lady needs a raise. I just wanna thank you and David for all, you’re great. Great help. I will recommend this car rental place to anyone that needs to rent a vehicle. 🚗 Thank you again.

I was inspired to write a positive review about a Enterprise employee at the Midland Beach Staten Island Branch. Zhanica **. This young Lady was exceptional at her job as she took on a crowded Branch virtually on her own while staying polite and patient with customers. She is an exceptional employee in a day where most are inclined to leave negative feedback than Positive, She deserves a raise or promotion.

What are the steps I need to take when service areas refuse to service me? What are the certain issues that allow managers to refuse service?

In short: Multiple employees LIED to me, BROKE COMPANY POLICY, refused to resolve issues, cost me hundreds of dollars, and after weeks of calling and over a dozen hours on the phone with supervisors... NOTHING RESOLVED. The full story: My wife and I were flying into Buffalo NY. After a notification our flight was delayed and would arrive at 11:52 PM, called Enterprise because they close at 11:59 PM. They assured us they would be there until 2:00 AM, had our flight information, and would not leave the counter until we got our car. We had paid for our car and had an AirBnB in Canada just across the border. Our flight landed, we grabbed our little kids and went to the rental car counter. Every other rental car agency was there EXCEPT Enterprise. They left early. They LIED TO US.

I just rented a Malibu for a couple of days and it was very clean and the people that was working the desk was pleasant...the only thing I will mention is we got in the car there was a scent of **..it wasn't that bad but I really don't need to smell the odor.. but otherwise everything was just fine and I won't hesitate about renting one again in the future.

I rented a car from the Bedford Hanscom location 6 weeks prior to the day I needed it. I was in need of a large SUV to transport people to my son's wedding. I confirmed the reservation 3 days prior to pick-up and I had the reservation scheduled for a 12:00 pick-up. I arrived at 12:10 and the location was CLOSED. The attendant left at 12:00. I received no prior notice that this was the case. The system allowed me to schedule a 12:00 pick-up and my name was sitting on a piece of paper on the desk with a scheduled pick-up. Who does that? Who just goes home when they know someone is coming to pick-up a car. If anything they can call or text and say please come at 11:30. I live locally. I could have done that had I known. I will NEVER use Enterprise again!!!

When I returned the car, the Cherry Hill office was severely understaffed, with about 10 people waiting in the lobby. I was headed to the airport and couldn’t wait around. Another customer yelled to an employee outside that I needed to drop off, and he told me to just leave the keys. This was my first rental ever, and I had no idea that wasn’t standard procedure to drop the keys and go. Later that day, I got a voicemail about “damage.” After repeated calls, I finally reached someone the next day and explained there was no incident and nothing I noticed.

I rented a 9-passenger van at the Budapest airport in June-July 2025. The van was covered in Enterprise stickers that couldn’t scream tourists any louder. That was strike one. Strike two came 60-days after dropping off the van when my credit card was charged $250 for so called “damages”. I was sent a photo circling what looked like a smudge of dirt and something at the bottom corner of the door that wasn’t visible. I have emailed multiple times requesting time stamped photos and/or video proving the so called damage occurred while the van was in my possession. I received an automated response will bull about how they care and supply 5-star service. No email responding directly to my request for photo evidence the damage occurred while I had the van.

Terrible that you guys can’t even call me back. I’ve called corporate 10 times over 8 days, been forwarded to 2 regional managers and the managers won’t even call me back. Reported to BBB and disputed.

Roadside service from Enterprise is a dumpster fire. The operators, if you can get one, is heavily accented and seems not very knowledgeable. The Astoria, NYC Enterprise office blocked my calls for help to work through the maze of connections to get help with a completely broken down rental car. Seven hours later still waiting. Then unresponsive to help getting reimbursed for expenses until much later. Manager blocked my calls even after offering a free few day rental due to two days of vacation ruined trying to find a car. The worst customer service I’ve ever experienced, complete incompetence and arrogance from the management. Promises and then blocked calls. I just hope any car renter doesn’t have any engine issues, you will be stranded.

I honestly don't even know where to start. I was told by Enterprise that my rental was being taken care of by my insurance until 9/22/2025. They then charged me for 3 extra days after the rental ended, then stating it actually was not covered until the 22nd. Ok fine, honest mistake but I have a text and email stating my rental would be paid for through the 22nd. So I called customer service for a resolution, and they said that they would issue me a refund and send me an invoice. I still have not received and invoice, nor been refunded. What is even more frustrating, is that I mentioned to the staff when I was picking up the vehicle that I will be taking it out of state. I was not told that you can actually set up your rental with a transponder for out of state tolls, so now all of the tolls that I incurred that were not picked up by my Illinois ipass, I am being charged excessive amounts of money by Enterprise.

If I could give zero stars, I would. Was at the Claremore, Oklahoma and then the Owasso, Oklahoma location. Online and on the phone I booked a car that when I got there was not available. I was not given another car and would have been stranded in a different city but I got a friend to give me a ride to the Owasso location. On the phone they booked a car. Again, the same thing happened.. In person, there was no car available that they told me was available on the phone. They said on the phone that a senior level manager would call me twice. They never called. Don't waste your time or your money, expecting a rental car from these folks. I will never use them again and if there are fraudulent charges on my account, I will call my attorney. Customers should never be stranded far from home without any help.

I picked up a car on Sep 12 at Midland, TX, and dropped it off on Sep 13 at Sequin, TX. They charged me 3 days' rental fee for my 1-day rental. I reached out to Enterprise on the same day I received the wrongly charged invoice, and received an email from Sakshi admitting that they made a mistake, and that I needed to wait for 2-3 business days for further action to reflect, so I did.

Worst car rental company with no customer service or response. Not sure how this company is in today's business. Charged more than the contract agreed amount and was not able to explain. Very bad accounting system. Never rent again

I would not recommend renting a vehicle from Enterprise Comox, and Enterprise itself. I booked a Full Sized Sedan (Chevy Malibu or Similar) back in May, and when we got to the Comox Airport (on Day 1 of our Vacation), they pawned off a smaller Nissan Sentra for us to use. There was no mention of an Upgrade for us to use (nor was there any mention to adjust the Rental Cost from a Full Sized Sedan to an Intermediate Car, other than choosing a small SUV). The Rental Agreement and Receipt states on it that we paid for a larger vehicle and received a smaller one.

Enterprise Middletown, DE! Best Customer Service ever! Thanks so much to all the Staff for doing an Exceptional job! Basically creating clean, friendly habits! The Staff all work as a Team! Love It!

Enterprise charged me over $2,500 for damages that were already on the car when I picked it up in August 2025. I had a time-stamped video showing the scratches were pre-existing, and I provided screenshots, filed tickets, and replied to emails — all ignored. Their call center doesn’t connect to a real person.

I love Enterprise. I live in Florida, & I always reserve a car from Enterprise at Atlantic City Airport when I fly to NJ to see my family. They are always there for me, with zero issues. No matter what time of the day or night (and sometimes it's very late at night) my car is always there waiting for me. There have been times when I would be worried about no one being there at the late hour I would sometimes arrive at AC. However, the man who always helps me sends me a text, tells me where my car is waiting for me, along with a picture of the car & where the key is. It just doesn't get ant better than this. Thank you Enterprise for having such caring employees, I love the peace of mind!

I had the pleasure of having the best customer service at the Denver Intl Airport with both picking up my rental car on 9/03/25 and returning it on 9/13/25. All of the four gentlemen I dealt with were excellent for each of their processes. The one employee I want to make very special mention of is Nick. I can't thank him enough for helping me with selecting my vehicle. I mentioned to Nick that I have only owned and driven GM vehicles and for driving comfortability I would really prefer this. The original plan was for a Chev. Equinox and at the time this wasn't available. On the lot was a Chev. Traverse and Nick offered me if I would be okay with this. This totally made me happy that he would do this for me. He emphasized that customer satisfaction is of utmost priority to Enterprise and this is what Nick totally demonstrated. Thank you Enterprise and furthermore Nick for one happy customer!

I rented a car while mine was being repaired and it smelled so strong of cigarettes that I only drove it 200 miles over 7 days. I had a reservation and waited over an hour to get it. Poor customer service and I will never rent from them again.

I was happy until I got billed FIVE DOLLARS for a NINETY CENT toll fee. I would have gladly brought them a dollar bill and let them keep the ten cents in change, but getting billed 500% of the toll fee is absurd and after several transfers from the Columbia office, I figured I would share this lack of concern or thinking power.

Don’t trust that you will get your earned points or be able to transfer points to a family member as stated on the website. I have done everything they require and called them numerous times to get my points for a 30-day rental and transfer points to a family member. Each time I call I’m lied to and told it will be in my account and points transferred within 24 hrs. Well here we are over a week later and nothing done. This is the reason I switched to another rental company. Worst service ever.

I booked a minivan for myself and my grandkids to go to EPCOT. It was reserved online. When I got to the Mason Ave location, I was told there were no minivans or bigger SUVs available. They called around all locations local, and told me "Sorry, nothing available to you." When I called their HOTLINE. I was told it was expedited to management. No one EVER called me. So I sent 4 crying grandkids home without our special trip. I will NEVER USE ENTERPRISE AGAIN.

I was extremely blessed to have a customer service representative in Mobile Al airport Enterprise Car Rental name Dylan! I have never been treated with exceptional courtesy like this young man rendered. He was a new employee that went beyond his duties to assist me. He knew I was having a challenging moment navigating my travel. He is truly going to be one of your greatest assets and I hope you acknowledge him even though Enterprise has always given 5-star ⭐️ customer service. But this was incredibly different!!

Myself and a friend went for a rental with the same circumstances. No major credit card. So they required some additional information in which I provided for them. Now my friend whose (European lady) Is there also with me and they didn't question her about anything even though we're in the same position.

The quality of staff at Enterprise locations varies substantially as they move employees around rapidly. While they may wash the exterior, the interior cleanliness (in particular the front windshield) is usually never addressed. With sun glare and nighttime lights, it’s treacherous to see out the window. They also appear to apply their rental standards differently office to office. I would highly recommend to rent from another organization to assure a better experience.

My experience with Enterprise Rent-A-Car in the USA is positive but My experience with it in Malaga, Spain is a disaster. The two clowns that work there are scammers. Cost for a week was $600. He told us that the car was manual, and we need to pay extra $500 for an automatic. I declined as I enjoy driving a manual car. He said, "We will give you an automatic for free since we don't have any manual." Then he and his partner said the insurance would be $420. I told him it was $180 online. So, I declined and told him I would get a third-party insurance. Then they said we woke up the car and drove. It was making a lot of noise. We drove and came back. He found another car, but he could not set up the seats. Finally, after spending two hours, we got in the car.

I reserve a car two weeks prior to pick the rental up at 12pm on a Saturday. I get to the office the day I reserve. The Enterprise employee says, "We are about to close." I say I have a reservation to pickup a rental at 12. His response was, "Even if we wasn’t about to close I don’t have anything on the lot to give you." Now I’m not blaming the employee, I’m blaming the process. The system shouldn’t allow me to make a reservation at the time the office closed and if there wasn’t anything for me to rent. I was supposed to be on the road at 2 and was scrambling to find another option to get to my destination.

I reserved a van 3 weeks prior my date and called in 2 days before pickup to confirm. They told the van had a recall and they could not rent it to me. Total BS as they did not call me to cancel it, and it was obvious to me they overbooked and used some recall excuse to give to me. Poor communication and BS

I rented a car for me guys at Hayward California location. I was having a really bad day. I left my phone in the Uber to drop me off and we couldn't get ahold of the guy. He left but there's a young lady that work behind the counter named Bridget. She is one of the best employees you guys probably have. She tried everything with her power trying to help me out and I felt really grateful to have such great customer service from her and every time I talk to her because I've had the car for about a month the rental. She's wonderful on the phone and I can't thank her enough.