Enterprise Rent-A-Car Reviews

I had rented from 1601 Eastern Blvd Essex Md. So I wanted to rent another vehicle from the app me becoming a gold member in 6 weeks and found a vehicle on the app. So I decided to call to be sure that they have the vehicle and their service representative says they do not have any vehicles. That the current ones are junk, so I then call customer service to see if there are any others nearby that I could get a vehicle and explain to them that I had made a reservation for a vehicle and had to cancel after being notified that it wouldn't be available. And was told by the customer service representative that is located at the customer service center that the rental agency is not reporting the inventory correctly and that she would escalate an email to the district manager and get me into a vehicle that day May 30th 2025. That the DM would contact me but it never happened. I'll be renting from Avis Budget or Hertz. Thanks. Gone to SHAT enterprise.

I flew from NC to CA for my grandson's graduation!! Due to weather my flights had been rescheduled and I got to Oakland later but only 5 minutes late to the rental car place. I had pre-paid for the car and was told I could go directly to the lot and pick up the car!! Well here I am single women with luggage arrives at 10:35 and they closed PROMPTLY at 10:30. No call to me to see if my plans had changed. Not to mention why would pre-pay and not cancel if I didn’t plan to show up! I called the customer service phone number and was told to sit there until they opened at 7am the next morning! Again a single women in Oakland CA with luggage!!!! Thank our Lord for Hertz rental. They were there and was able to at least get me to my destination but I have no car at this point for the week!! VERY disappointed in Enterprise.

Enterprise is by far the WORST rental car, please use any other rental service. I rented a vehicle from Enterprise, the vehicle broke down in the middle of the street, that was Thur, they have yet put me in another vehicle and today is Sun, I've been calling every day for an exchange and they keep giving me excuses. If I could give them a minus 1, I would, you've been warned about the horrible service, and read the other reviews.

Firstly, despite reserving a specific size vehicle for specific needs, I was informed upon arrival that no such vehicle was available. When I inquired why I was able to complete the reservation online, I was told, "it's the way our system works. I have had a bunch of pickup truck rentals come through lately and we never have those.” This reads a lot like a SCAM to me. Lie to get you in the door, then you are inconvenienced to the point that you have to settle for what they offer,

Horrible experience! The people working here don’t know what they are doing. I rented an Audi from them, and I asked if I could return the car to SFO instead of Mountain View, and they said, "That’s fine." Later I check my app and it still shows return to Mountain View so I called customer service and they said there’s no modifications in the system!!! I only had a few hours before my flight so I had no option but to just drop it off at Mountain View and Uber all the way to SFO!!! They are just horrible at what they do plus the Enterprise customer service phone line people are just as inept, unaware, and rude. Rent somewhere else!

I have rented from Enterprise before, some minor communications situation but was able to solve it. This time was my last renting from this place made reservations for a van on Saturday I was told to drop it off on Sunday. When I got the bill they charged me until Monday because of the Holiday. Be careful when you reserve from this place in Seekonk, Ma. They will charge you extra without you knowing, and don't even care to make adjustments for their mistakes.

30th, I rented a pickup at the Enterprise located in Jacksonville FL. Upon getting the truck, which was beat up and had 37,500 miles on it, not to mention it was not the same truck I reserved online, I pointed out damage to the windshield, bumper and side quarter panels to the representative, who proceeded to take pictures of the damage and take notes in his note pad. He made it clear I was not responsible for the existing damage. I drove the car up to Atlanta, as per my rental agreement and dropped it off at the specified location. Later in the day, I got an email saying the damage had been reported and filed against me. I immediately called the location I dropped it off. After being placed on hold for almost 30 minutes, the woman told me she had no record of what had been reported in Jacksonville and, therefore, the damage is my responsibility.

Review for Enterprise Washington Ave. Houston TX. Three stars because AZ kept his word of renting me a Ford 150 and the truck was great. But the rest deserves less than 1 star. JD understands customer service as making aware of all our responsibilities but not honoring the word of AZ and trying to set me in a Ram with a defective back up camera which is a must feature for me. Already the price is high and the putting the customer first shady. The truck bed was full of mechanical debris pointing to weeks and several rentals and returns with lack of care. Then a dashboard message popping up continuosly about a defective air dam. And they will not pick up the customer at the body shop and expect the truck to be returned to them. Of course making me aware that leaving it at the facility after hours will make me responsible of damages.

We had car trouble at the start of our vacation and had to rent a vehicle to be able to complete our vacation. Enterprise lacked severely in being able to change drop off. We also lost an item and their customer service for lost item is awful. The promotional slogan of we go the extra mile is a lie.

A simple car rental turned nightmare and now I am suing ENTERPRISE FOR BACK INJURY, LOSS OF INCOME, ruined credit AND EMOTIONAL DAMAGE! My whole trip was almost ruined because of their negligence and they turned around and abused me and gave me lip service. They offered an insulting discount which I never received!

I tried to rent a car for a work colleague to pick up and they gave him such bad experience that made me switch to a professional rental company. Their customer service is the lowest l have ever seen.

On May 23, I was scheduled to pick up a 7 passenger minivan from the McDonough location, which I had reserved 3 weeks in advance. On the day of the reservation, I went online to elect to participate in roadside assistance when I noticed that my reservation had been canceled without any notification. I immediately contacted the local branch and was advised that no vehicles were available and that they were unable to accommodate my reservation. This situation is both unacceptable and highly unprofessional. Customers should not suffer due to Enterprise’s lack of inventory management or communication failures. I had planned my travel around this reservation, and the cancellation caused significant inconvenience.

May 27, 2025. From the first telephone call, to the rental return, over the top customer service. I was first greeted by Kristina on the phone, arranging a reservation. Since a third party was paying, I did not have the information needed. Kristina provided the exact details needed, and when I called back a few minutes later, Robby was there to pick up with the rental. The information needed was exactly what Kristina had asked for and Robby was able to assure me the reservation was confirmed. Just before the site closing, my wife and arrived and could not have been met with a warmer greeting. It was a busy time for the staff, many folks coming and going, and it felt like we were the only customer there, So grateful for the excellent communication, from our welcome to our driving off, it was as if we were royalty.

I am a believer in second chances, but this Enterprise-Rent-A-Car location is Special. As a Costco member, I typically go with Costco Travel for the majority of my travel needs. On my first experience booking a rental car with this location on the day of pickup, I was running late to their office location in Marietta and arrived one minute before closing without realizing their close time.

The website was easy to navigate and I did the whole process online. I only needed to show my license and insurance card. Michael Lewis was very knowledgeable and went over the car in detail with me checking for previous damage. After driving just a couple of miles I was wondering what my foot was catching on the carpet. When I got to my destination I discovered the carpet was a ripped on coming untucked by the driver side door. Why Enterprise is renting this car is beyond me. And the wiper need replaced. I want not only my money refunded, but also $28.00 to fill up the gas tank. Plus change oil light came on!! Enterprise what are you trying to do? Destroy yourself? Michael ** was the only good experience in the whole process!!!

If you are renting a car from Enterprise Rent-A-Car Do Not go to the Decatur Alabama location. The manager is extremely rude and she will kick you out and refuse to rent you a vehicle after another customer attacks you. And you say something. Also they do not clean their cars out properly you may have a surprise like ** when you look under the seat. This place has the worse customer service I have ever dealt with. And do not expect a call back when you call customer service because apparently the district manager agrees with the store manager's behavior and also doesn't care about the customer.

I'm not going to go into the negatives. I don't want to think about that again. Bottom line, would I rent from Enterprise again? Yes. But the next time, it will be in person at the location I intend to rent from. That will alleviate some of your problems. Dealing with enterprise over the phone, is an absolute nightmare!!! And that it being kind. We did have two folks who tried, one really tried and he came through. The female, was compassionate, but apparently not effective because where we were told we could pick up an exchange for a dysfunctional vehicle in Manchester, Ct. They were completely useless and a facility I would NEVER do business with! Ever! But the positive.

For the 3rd time I have reserved a car in Angola, Indiana. For the 3rd time I got a call hours later, right before I'm to pick up my car, only to get a call that they have no card. I'm sorry, what? Doesn't reservation mean you're holding a car for me? Never ever again!!!!

Would leave 0 stars if i could - I rented a Toyota Corolla from this branch on 5.12 for a one day 300 mile drive to Charleston, SC for work. Upon picking up the vehicle, there was a homeless women in the office sitting on the floor with a gallon of water and no shoes. It was busy and there was only 1 staff member assisting customers. When it was my turn, I signed all of the documents and declined the additional coverage (per my company's policy) and commented on how busy it was, to which the Enterprise team member shared that they were short staffed. It was raining pretty heavily and we went out the car, the team member opened the driver side and showed me where the lights and windshield wipers were and gave me the keys. I did not think about the fact that we didn't do a walk through but also wasn't overly concerned since Enterprise is a reputable company and I've always had a good experience.

Enterprise car rental, Innsbrook location in Glen Allen Virginia charged me a $250 fee and called it preventive maintenance because at time I dropped off return at 7:30am, which was 8 hours earlier than expected. There was a food aroma smell in the car from when I purchased a chicken and trout dinner to take home to eat. $250 for the smell of food? Car window rolled up on a 90 degree day with no air and all they had to do was roll down the windows and spray febreze if needed. But charged me $250?

The Enterprise roadside assistance service is horrible. I got flat tire and they told me to leave the car at the shopping plaza and then go and pick up a new replacement car. Enterprise cannot issue another car unless the current vehicle is being picked up. The roadside assistance needs to hire better qualified customer service representative who do not hung up on their customers. If there is a 0 rating, I will give them 0 for their customer service for not being helpful and giving the wrong information to the customers. How can you tell the customers to go and pick up the new car when the current vehicle will take 7 business day to be towed and then your local Enterprise branch will not issue a new vehicle.

We just rented from Enterprise, Karlsruhe, Germany. Never again. Lousy customer service. The train was delayed and we called them (hard to contact By phone) and they would not stay 5 minutes to wait for us before closing (April 29, 2025). Had to come back the next day (April 30, 2025). They did not explain that on May 4th when we would be returning the vehicle that they are closed and where do we park and drop off keys. It was horrible. Enterprise, Karlsruhe, germany, Warning, do not rent. Lousy customer service.

I am extremely frustrated with this rental company and feel compelled to take action. About 2-3 weeks ago, I rented an Audi A3 and left my handicap tag and a mirror clip in the vehicle. I have photographic and video proof from right before I returned the car. However, the main person on site— a heavyset, light-skinned man with glasses and a poor hairline— has consistently lied about the situation. He claims he cleaned the car and didn’t find my belongings, which I find completely untrustworthy. This is one of the worst experiences I've had with a rental company, and it's unacceptable. I plan to pay a visit tomorrow to address this matter directly.

I reserved a car for a one way rental from Downtown Detroit to MSB Airport. At 6 pm the night before I was to pick up my car at 8:00 am, I was contacted by the manager at the rental office who told me that corporate no longer allowed one way rentals. There was no point during my experience reserving on the Enterprise website that this was a policy. The manager was entirely unhelpful and would do nothing to help me. He told me I could drive back to Detroit.

I have never been so disappointed and then angered by a staff. And I have never been treated so shabbily. I called them on Monday and stated that I needed a left-handed hand-control car with a spinner knob because I have a disability. I told him it was while my car was getting repaired by Progressive Insurance. He told me he could have one by the next day and that I would have to pay tax. That seemed a little fishy, so the next day (today, Tuesday), I waited and checked with my insurance agent, and he said that the voucher should cover everything unless it went over.

My insurance contracts with Enterprise to provide rentals when needed to their customers. I recently was in need of a rental. When I picked up the rental I had to wait for over an hour even though the rental was scheduled two weeks in advance. I was given a HUGE vehicle which puts the rental in a more expensive class, leading to additional charges. I was told explicitly, lied to, by an Enterprise employee that if I did not purchase the optional coverage I would be liable for any damage if there were an accident. This was a blatant lie and I have no doubt they knew what they were doing.

The worst experience I've ever had with a business! Actually got kicked out of the store in the middle of renting a vehicle and asked to leave the property! The store manager had the worst attitude. She took my credit card and quoted a different rate, then didn't have anything close to the class of vehicle I reserved. Told me to take or leave it with the vehicle. I settled on what they had and when I asked why the cost on my Enterprise app was different she told me to get out and stood holding the door. Me and my significant other walked out of the store with our heads down, embarrassed, upset and stressed out. Taking our first steps towards our supposed to be bucket list relaxing vacation trip!

It went everything smoothly and good place to rent a car. However, I did not like the fact that I got charged 40$ extra for the afterhours returning. Even though I left the car key in the box. This is making me to not do the business with them. Same time my friend returned the car with different company like this, and he never got charged.

I have always found Enterprise to have a professional, knowledgeable staff who work hard to satisfy customers. Recently I rented at ATL Airport and worked with DeNora. DeNora was amazing and I will be a return customer!

I’ve rented from them twice and both times they never have the actual vehicle I reserved, so they try to make me upgrade. I think I’ll go elsewhere, their practice of business isn’t trustworthy. If you want to pay more than what you originally signed up for, go with them; if not, look elsewhere. There’s plenty of competition.

Reserved a ½ ton pickup Friday afternoon for a noon pickup Saturday. 1107 Saturday morning, I received a call that they don't have a ½ ton pickup, but I can get an SUV for the same cost. I said I was on my way. Get dropped off only to find out that they are closed. Closed at noon! At no time during the rental process or the actual phone call with the agent from the store I was renting from was I informed about them closing at noon. Also, if they hadn't mentioned it, I imagined they had contactless pickup like Turo has, but no!

Hot Springs, AR location. The last two times we rented was disappointing! The last time they put us in a car that was inadequate to take to Michigan in the snow. We told them that but that’s all they would give us this time. We rented a luxury car and they brought out a Toyota. They said that was the best car that they had. I will never rent from them again because I saw a Mercedes sitting in the back along with a Jeep!!

We were in an accident and went to Enterprise. After waiting over 30 minutes we were finally taken out to our rental car. An employee showed us around the car and when we pointed out the dings on the car she said "oh that's just normal wear and tear". When we brought it back to them the man showed us the same dings and we told him what she said. Now they are telling us we have to pay over 2 thousands for "normal wear and tear"! Yes I should have taken pictures (if you ever rent from them make sure you take lots of pictures of the whole car), but my husband was late for work and the gas tank was on empty so we had to stop for gas. IT WAS A HORRIBLE EXPERIENCE!!

The first car that they gave me, on April, 2025 Chevrolet Malibu, turned off in the middle of a turn. The electrical shut off. I have to go and get another one at same location because another location didn’t want to deal with it, saying I don’t have cars. I went back same location Stine Rd. And I got another car. On May 6th, 2025 they gave me another one, a Nissan 2025 that they cover with perfume the ** odor, who knows what else stinky odor. I told them, but they denied it. They didn’t provide me the receive for this one. I’ll never rent a car again with this company

Latrobe Enterprise is the worst. The guy that was working. The counter was good but the guy that was in the office came out and was smart **. Will not deal with Latrobe Enterprise. I have talked to a couple other Enterprise locations and I will deal with them because they were helpful but Latrobe in Indiana were both rude. I don’t understand how customer service can that be that bad. I’ve also notified my insurance company of the issues with them.

Recently, with my car the the body shop, I rented a car from Enterprise Rent-a-Car, located on East 2nd Ave. in Vancouver, and the entire experience could not have been better. Terrific car, smooth, pleasant, attentive service. Once again, Enterprise is the best in my book.

We rented a vehicle of certain size for a purpose. Wrong vehicle and a nightmare after that. Low tire pressure warning started after about an hour. Contacting the company is a new lesson in frustration

Sometime on or before May 1, 2025 a rental car through Enterprise's Shelton, CT office was reserved by Rivian as my truck was in the shop (also located in Shelton, CT) for repair. The repairs were completed in the afternoon of Friday, May 2. I left the rental at Rivian's Shelton office. On the way driving home, I realized I left my structural firefighting gear in the rental vehicle. I immediately contacted Enterprise at the Shelton, CT location. I believe I spoke with a woman named Whitney. My conversation with her took place at 4:29 pm, at a time both Rivian and Enterprise were open. Whitney assured me Enterprise was in the process of retrieving (or had actually already retrieved) the vehicle from Rivian and would hold my gear at the Enterprise location so I could pick it up.

I had a terrible experience with Enterprise Rental Cars at the Port St Lucie FL location. I needed a mini van to pick up several people at PBI airport in late February of 2025. In order to make sure they would have a van available, I made the reservation in November of 2024. I called one week before just to be sure that they would have a van for me and they said yes. I received a call from Enterprise PSL 3 days before I was to pick the van up. They asked me if I had a flexible schedule and could pick it up later on Saturday. I told them I did not. I showed up at noon on Saturday at my reservation time. First, of all there were no parking spots left in their lot, so I had to park across the street. Their parking lot is a ridiculous size for the type of business they are in.

Rented from Enterprise last summer. Wanted a SUV. When I got there at the agreed time, the sales person says “maybe we can have on sometime this afternoon”. The pick up time was 10:00am. We had to take a low to the ground coupe. It made the trip very uncomfortable. Next time I rented was because my car went to the shop under warranty. They were going to charge me $90 tax. My dealer was renting the car but Enterprise still wanted to get an extra $90. That is just a scam!!! I’ve rented from them for years, but not anymore.

We rented a Truck from Red Deer AB, picked it up at the end of the business day. It smelt like someone smoked in it for years. I cleaned it out and left vinegar in it over night 'cause we were leaving first thing in the morning. The smell was still horrible but Enterprise wasn’t open the next day so we kept the truck. 3 days driving into the US, 30 minutes from our destination and every warning light started going off. So we pulled over and shut the truck off. All the electrical things were doing weird things, like the wipers would randomly go. The truck wouldn’t start though. So we waited 3 hrs for a tow truck, it was Easter Sunday.

Rented car at DFW airport on Saturday. Sunday morning flat tire. Called roadside service and was told they’d send a tow truck with a new car and take the car back with them. Then was contacted saying I have to go pick up car from airport because it’s less than 50 miles. It’s 35 miles (No other locations open on Sunday). So now they sent an Uber to take me to airport and I’m having to wait until a tow driver contacts them saying they’ve picked up first car before they’ll release another one to me. How ridiculous and unnecessary! I’m spending the majority of my day that I had planned on a short trip to deal with an issue that belongs to Enterprise, but now it’s become my issue. NEVER again.

I'm extremely disappointed with the service I received from this car rental company. Just a few months ago, I rented a car from them for a specific price, which I thought was reasonable considering the quality of the vehicle and the services they offered. However, last week I needed to rent a car from them again for the same duration and type of vehicle, and I was shocked to find that they had doubled the price. What's even more frustrating is that they had already changed the price once a few months ago, and I had accepted it as a one-time adjustment. But doubling the price without any explanation or warning is unacceptable. It's clear that they're not committed to providing transparent or fair pricing.

I would like say if you're looking to rent a car, I would suggest you reach out to Brent **. Memorial location in Tulsa. He is a pleasure, very professional. Easy to talk to made my experience a breeze. Very knowledgeable. I have worked in the service industry for 20 years, great customer service is hard to come by these day. Thank you Brent for the excellent experience.

Watch for your bank account after you are done with your rental!! A few weeks after I was done my rental, I check my bank account for an unauthorized transaction of $330 from Enterprise! I had no idea what that charge was for. When I called the branch I was told that indeed it was from enterprise because I had a pet in the car. I rented the car due to an accident and had to conduct the rental few minutes before store closing. Nooooo one told me pets were not allowed in the car!! They explained some mumbo jumbo that it was in the contract. Was I expected to read a 20 page contract 5 minutes before closing?!! Not a single soul in the store explained that! It’s been 3 months and I am being ping ponged between store and customer service fighting this unethical transaction!!

Do not rent at this Enterprise at all cost after spending $5000 on a rental for 6 months they sent me a later saying the car would be reported stolen if I did not return that second even though I was paid up and owed them no money. The corporate manager named Megan said I could keep the car as long as needed. I am filing a lawsuit against enterprise for my horrible experience and the amount I spent on the 2 years of rentals I paid them. No customer should be threaten to be arrested if rental is not returned even though it was paid up and they never said anything prior. Megan and Brent with enterprise need to be fired.

I have been a loyal customer of Enterprise and recently rented a car from Enterprise, Hiram/Powder Springs location and added a roadside assistance optional package. The people in this location are great. But not their roadside assistance and corporate customer service dept. The car broke down and when I called roadside assistance, they immediately stated that they cannot help me and I should help myself by looking for highway patrol instead of getting some help. They said this because apparently I was in the “middle” of the highway which was not true. This is the excuse the roadside assistance rep was insisting even though she didn’t even bother knowing exactly where I broke down.

Ok first let me say I am a loyal customer of Enterprise. Well I was not anymore. I went to pick up my rental on Friday to return it on Sunday night in Gainesville FL. The car they gave me had a flat tire and was not cleaned so the lady put me in the same brand of car but different color ok. I paid a total of 570.00 on my credit card. The manager Cassandra called me 3 hours later saying I need to come back they didn't have the right car in the paperwork. I was 3 hours away so she said give her the tag number. I did that.

I am totally disappointed in my recent/current dealing with Enterprise Car Rental located located at 8422 Lakeside parkway in San Antonio. I needed a vehicle for rental due to recent hail damage in March which damaged my vehicle. I went to Enterprise and waited to speak to an associate, I requested a rental, preferably a SUV or Pickup due to my wife experiencing recent spinal surgery and thus her inability to ride in a car that would present undue strain and pain due to this fact.

I rented a car from 63 Lowry St. In Smyrna, TN. I'm impressed by the special service this location. ** is the manager if I'm not mistaken. He take the time to explain things to ensure a great experience. He always treats me well and call me by my name. He is jovial, friendly and professional. I recommend my friends and associates to Enterprise because of his impressive attitude. He handles the people coming in the business well. I can only praise him for an outstanding job he does for enterprise.

When I pulled up to Enterprise 14900 Gulf fwy ** welcomed me with a smile! He was so excited to help and successfully find the car that was best suited for me. We spent all day looking for a car made best for me. He never once showed signs of frustration or anger. All he wanted to do was assist me. We looked on website for cars, looked on the lot, test drives multiple, and even looked at other enterprise lots. Once I found my car he went all the way to a different location to get the car I wanted! ** is a blessing and you would be blessed to have him as your dealer!

I was injured in a car accident for work and insurance set up a rental deal for $1500 for a month and they had 0 full sized SUVs. I asked if they would have one the next day and they didn't even check. They just said, "I hope so." Not caring at all. I am 6'9 and I can't fit in a regular car. I had to miss work that day. The next day they had a full sized SUV and the manager was extremely rude and said it will be $250 more dollars and I didn't qualify anyways for a SUV because I am cash only no credit when they are partnered directly with my insurance. My dad offered to use his card 800 credit score but he wouldn't let him. I asked them if the only option is to get in a tiny car with my legs over my head and break my legs in an accident and they said, "Pretty much". I will NEVER go there again. They were all rude 20 yr old Gen Z workers to someone who just got out the urgent care the day before. Figures. F-

I have rented from Enterprise car rental as the only rental car company I use since 1996. I normally have no issues in the past but this past week I have been stranded three times, misinformed twice, and racially discriminated against at one of their rental facilities at 12950 Jefferson Avenue Newport News Virginia. What I have gone through very disheartening and to be told that I could not rent a vehicle at one of their establishment via racist ** man because of the color of my skin was very disappointing and hurt deeply. I truly hope that this is not the direction that Enterprise car rental is headed towards if so it will not be a company that I rent from any longer.

I had the most wonderful experience in 9.2024 at the Charlottetown, PEI Enterprises facility. Jean-Grace ** and Katie ** were the two most helpful and welcoming people to deal with. They made the process simply, calming and entertaining the whole time. Thank you very much Jean-Grace and Katie. Will see you in a couple weeks!!!

Nightmare experience with rude bully employees who make up their own policies from moment to moment. It's insane they don't want to rent vehicles. After seven contacts made with corporate assuring our rental was good to be picked up we didn't get it. Regional manager horrid and ignorant as well. They were the worst customer service ever.

Enterprise is the absolute worst I car rental company I have ever dealt with in my entire life. My husband and I were mistreated by one of the managers so I called customer service to file a complaint. The customer service agent apologized and granted me 3 coupon codes for a premium vehicle which is documented on his notes and on a recorded phone call. Fast forward I attempt to use the codes for a upcoming trip only to find out the agent I spoke with gave me the incorrect codes for a different location. I have been calling customer service all week to resolve the issue only to get no response from the regional manager at all. PLEASE PLEASE deal with a professional company. This company will never get my money ever again‼️

I would like to say thank you to the young men that work in Kenner Louisiana. Thank you for your professionalism and dedication to make your customers feel valued. The day started off with regrets of even dealing with ppl because this world have lost common sense of treating people with respect but I was immediately reminded that there’s still good people in business. Mr. Kelsey **, and Mr. ** and Sam made me feel seen and valued as a customer and I will always be a returning one. And the young lady at the front check in was amazing. Thanks Enterprise for putting the right people in place.

Updated on 04/11/2025: Well we’re sitting at car repair place now because windshield wipers are shot…We have 80% chance of rain on way home. Our commute here was 24 hours late getting rental.. then it rained 90% of our way .. with crappy windshield wipers!! So we are spending our precious time getting your car fixed!!! Not with our granddaughter!!!! They don’t have wipers in stock so we have to wait 20 more minutes for them to get here… then install time….. Only boiler plate message from corporate. And btw never got any call back promised. Rating of 1 is generous. Experience is very upsetting.

ENTERPRISE IN LAGRANGE. This is a long rant, I apologize in advance. I know there are way more important issues going on locally but don't want this to happen to anyone else. If I could give less than 1 star I would. Made a reservation on February 1st, used a promo code from my husband's work that has worked every time we used it for the last 5 years, multiple rentals over the years, no problem. They tried calling a few weeks later but didn't leave a message so we had no idea there was an issue. They call me THREE days before our scheduled reservation and inform me that they will no longer honor the promo code and instead of our rental being $477 as planned it was going to be over $900. They offered a 5% discount, far from the amount of our usual discount. I found a promo online for 15% that would have worked and THEY REFUSED.

Horrible customer service. Dropped a car off march 22 didn’t sign up until April 5th then charge me an extra $100. Horrible and shady. They told me it was the insurance the insurance told me it was them. Very bad experience.

The car is rented in Hickory was great, they were great. I was happy until the car broke down and locked up. The roadside assistance people were not very nice and by the 5th call after the lady hung up on me I was not very nice by that point. The car being locked up would not disconnect from the Bluetooth and kept cutting me off so the only way I could speak with them was in the car. The wrecker came and got the car and they directed me to an Uber driver... to drive me 45 minutes away to another Enterprise that was open on Sunday. We'll, they closed at 4pm and we got there as they were locking up and refused to help me and told me to go to Charlotte Airport to get the other vehicle. How Rude and inconvenient for me and the Uber driver.

I have used Enterprise for at least the past 2-3 years without any problems. The last two times I have tried to use them was very very disappointing. I reserved a SUV with AWD about 3 weeks ago. I went to pick up the car and after being told no AWD was available, I was shown a few unsatisfactory options, ending up with a SUV with enough pot smell to knock me out. I had to cancel that trip. I reserved a SUV with AWD the very week for another trip. I tried to pick up the car and again, was told that no cars with AWD were available but there was one that needed repairs and if I wanted to wait about an hour I could have it. After waiting about 1.5 hours, I called back and was given the runaround. I cancelled that car and have not received any of the points I used up when I made the reservation. What happened to Enterprise!!!

You would think Enterprise is Enterprise. I learned today. It is not. After 29 hours of travel, I just want to rent a car, that is in agreement with my company, and I am told I cannot rent an Enterprise. What's the point of your business if I cannot pick up a vehicle at the airport or from nearby Enterprise rentals near the airport, to drop off at 1 or 2 Enterprise locations 2hrs away? I was told outright that no Enterprise in Charlotte NC will allow an Enterprise rentals drop off at an Enterprise rentals location in Florence SC.

I have done so much business with Enterprise in peoria illinois for years, this is the second time I was really disappointed!!!! I requested a particular car, but was given what they wanted me to have, I had to cancel my trip, car was very uncomfortable, I said something to the young man, but I was excited about trip so I took car, I never got on road and turned car back in next morning, so basically I wasted money on a rental that didn't accommodate me, I was supposed to have car from thursday to sunday, but I returned it on friday!!!!

If I can give a word of advice do not rent from Enterprise. I was taken advantage of and abused by this company. Blamed for damage that did not happen during my rental because they needed someone to pay for a vehicle that was not safe to be on the road. I had evidence, witnesses, explanations that showed I had nothing to do with the cars damage and still they came after me. I have never worked with such a dishonest and awful company. There are many wonderful rental companies that take good care of their customers and care about their loyalty. This is not one. They will steal from you, enact bad practices and ensure you are to blame for their badly maintained vehicles.

I never leave reviews but this is going on every single enterprise review site I can review that way NO OTHER people with a terminal illness that is disabled and just got out of the hospital for 15 days, renters beware of Enterprise in Marina Del Rey, CA. Go to Budget, Avis, anywhere but here- I have rented a car from Enterprise for a year due to a car accident, being incredibly sick, and it being more convenient to rent than deal with buying a car during my current illness. Last month I rented for the first time from 3240 Washington Blvd, Marina Del Rey, CA 90292: I spend weeks at a time in the hospital. Matter of fact that’s where I was for the last 15 days at Cedars Sinai. Even though I was hospitalized and hadn’t used the car I STILL paid for it instead of being an inconvenience to said Enterprise and arranged/paid an additional $232 to bring the car back Monday the 31st when I got out of the hospital.

Dubuque office NEVER answers the phone. You have to drive across town and go in like it's 1985. Left my phone on my desk for 1.5 hours with on hold music. No one ever came online. WTH? Needs a new manager.

Rented a vehicle from Fort Meyers Airport (RSW). Discovered car was infested with COCKROACHES after 15 - 20 were in our carry out box. Long story short, NO local branches would take car back. Had to drive hour and half back to airport to exchange. We tested with bread for proof so we could at least show Enterprise so they knew we were not making this up. (Pictures attached ). I have already called Twice and was promised a returned call from "Area manager ".. No return call both times.... Really unacceptable.... NO NEED for this - - -canned response -- - Does not work!!!! -- "We're listening and would like to know more, At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you."

After renting from Enterprise Rent-A-Car for the last 30 years regarding business travel, I have experienced the worst encounters with the Enterprise on Union Avenue in Memphis Tennessee. Three times, I have made reservations to only find a different set of rules when I went to pick up the vehicle. This morning, I received a call regarding my reservation for Thursday, April 3, 2025, notifying me that I needed an MLG&W bill. This is not mentioned nowhere on the Enterprise website or policy. My house has solar panels; therefore, I have no utility bill. I do have a property tax document, driver's license with address listed, insurance card, and other official documents but the lady expressed that I needed a utility bill and that was no exception. Never have I ever been asked to produce a utility bill.

I rented a van for a one day rental to move a box. When renting the vehicle at Mesa-Gateway Airport in Mesa, AZ at check in I was told by Scott, "There is damage to the vehicle, we know about it and we won't charge you." I do not think the vehicle was checked in and serviced prior to my rental because Scott had to walk me to the van to get mileage and the fuel level. There were MAJOR scratches on the vehicle but I wasn't concerned because I was told they knew about them.

From start it was a nightmare! I showed up to pick up the rental car and at arrival, no key fob was available because the former renter of vehicle had the key fob back at hotel. Wait there for key fob to show up and the car had no gasoline! They gave me the vehicle on empty! What a joke! But wait, it gets worse!! I fill the tank up and after having one hell of start of my day, I head back to my hotel to rest; shortly I decide to jump in the rental to head out for dinner with a client. And surprise surprise the car from Enterprise doesn’t start! I call Enterprise and they send triple-A. Battery was dead!

Hassle and aggravation. They kept pushing extra damage waiver insurance. They didn't have a car ready for me. They tried to get me to pay more than the insurance company pays for, etc.. Overall, an unpleasant experience, and oh did I mention they overcharged my credit card twice and I'm still waiting for my refund.

We needed to pick up a car rental, for a car repair via our insurance company. The branch was more than busy - on a Sunday morning! They had 3 associates and all 3 were very polite and professional - even though a few customers were downright ugly to your staff! We were fortunate to have one of your associates, I think his name was "Ted." He went above and beyond to make sure we were comfortable with the rental vehicle and took his time to "show us" the operational aspects of the vehicle. He was kind, upbeat, and just downright nice to work with! I know this may sound silly - but customer experience that "Ted" shown us, is something we don't see very often. Hats off to him, he is a keeper for Enterprise! Best - Marcia **

Poor customer services, hidden excess fees and inflated fees, no resolve and poor resolve to customer service issues. Poor management and after this last incident will never rent from Enterprise again!!!! Took my money, gave me a mechanically broken vehicle & left me stranded 1100 miles away from home. State I was in helped as Enterprise did nothing and kept getting run around. Customer service horrible, road side assistance horrible, office horrible. No one cared. Their issues became my issues. I had to pay double due to Enterprise negligence.

I have been standing in the Enterprise office on Polson Street in Toronto for 20 minutes waiting to pick up the van I reserved a week ago. I have yet to see an Enterprise employee. The phone is ringing off the hook and there are others in line in front of me. If this is “putting the customer first” then I’d hate to see what they think contempt for the customer looks like.

I got off the shuttle bus and realized that I had the key fob in my pocket. I called Enterprise and asked if I needed to bring it back to the car, or was there another way. They told me not to worry, this happens all the time. I could leave it at the gate or mail it back to them. The guy at the gate said that they don't take them. I called Enterprise back and they said not to worry, they would email me the address to send it back. I had to call two more times before I realized they were not going to email me the address, so I ask for it on the phone. Again they said it was no big deal. I FedEx'd it to them and they received it. I later noticed that they charged me over $300 on my credit card. I called them and they said the charge would be reversed. It's been a month and they have not reversed the charge!!!! I even paid for their insurance.

The tire got punctured and we were in the middle of nowhere and we called them. They provided us almost no help. We had to stay outside a gas station with our luggage and it was cold. We stayed outside for 5 hours. Thankfully a person gave us a lift to the nearest hotel. Worst experience ever.

Horrible service and big lines with only two people attending. The other ones walk by randomly and just look at their teammates. A lack of management everywhere. Also if you are traveling to Florida and you are a Florida resident, expect being treated poorly and pay extra deposits and hidden fees. I would not recommend this company to anyone. Extremely poor customer service, I was a customer for 2 years but they have dropped the ball lately. The managers are flat out rude. The guy told me to show him a utility bill from another state I was like What???.

This was my 1st time at this location but, won't be my last. I had a small situation when I got to the branch. Hunter & Andrew went over and beyond to make sure the issue was taken care of. They were very helpful and friendly. It was a pleasure to do busy with Hunter and Andrew. I can't leave out Harvey. I needed to be dropped off and he was right there waiting on me. I had a pleasant conversation with Harvey on my way home. Great place to get a rental. I recommend them highly.

I typically don’t complain, I have reserved cars with Enterprise and when I get there to pick up the car, they don’t have one available. Of the past 4 reservations I’ve gotten a vehicle once and it certainly wasn’t a car, it was a 15 passenger van. They have forever lost my business.

Updated on 04/27/2025: Nothing was done over this experience I had with Enterprise Car Rental. There has been no response from one Chris R. That's quite a shame. I really liked Enterprise.

I am writing in regards to a planned vacation that was absolutely ruined by Enterprise Car Rental Company based at 25 Chicago Avenue OakPark .Manager ** was whom myself and my family dealt with in this fiasco of unprofessional business and trade practices and overall Integrity issues that Manager ** exhibited at every juncture of our transactions with the Company Enterprise Car Rental at oak Park. This trip was planned 8 months prior, myself and my family are Australia based in Melbourne and planned to visit Chicago to plan and Celebrate my mother's 80th Birthday. We booked car online as we always do from Enterprise at Oak Park and expected as per acceptance email after our 20 hour trip to get vehicle and drive to my mother's house for well needed rest.

After recently renting two vehicles from Ann Arbor Enterprise, we expected our reservation at the Detroit airport to be hassle free. We were greeted by Brendan who was very friendly and professional. As he was looking up our reservation a nameless woman with long mousy brown hair rushed over and ask us if we live in Michigan. We told her yes and that we live 15 minutes from the airport. She informed us that we would need a credit card for the reservation. We told her we don’t have one. She refused to honor our reservation. She was curt and did not explain why nor did she show any compassion or empathy.

I am reaching out to address concerns regarding the service I experienced at the Enterprise location on Union and Weber Street in Waterloo. Several months ago, my vehicle was damaged in a parking lot by a delivery truck. I initiated repairs with my insurance company, Desjardins, who have provided exemplary service thus far. However, my experience with Enterprise has been far from satisfactory. Upon dropping my vehicle off at the service center, I anticipated being transported back to pick up my rental by an Enterprise representative. Unfortunately, there was no one available to assist, after waiting for 40 minutes, I had to call my husband for a ride due to my illness that day.

Usually there's great customer service and communication skills with Enterprise. However, I reserved a particular type of vehicle a week beforehand. Upon arrival, it was then that I was informed there wasn't a vehicle to my liking at all. So, I asked what's the point of making a reservation? So then, I was given a number to check somewhere else instead. I escalated the situation by calling and reporting the incident, which really wasn't a big deal but I just wished Enterprise would've at least notified me days before. Hours later, I booked another reservation elsewhere and was told to come pickup, that it would be placed on hold. 10 minutes later, while on the interstate I received a call that the vehicle was suddenly no longer available. It's like going in circles, especially whenever I mention redeeming over 6,000 points.

So I got rear ended and the other person's insurance got me a rental car while my car is under repair. I pick up the car from Enterprise Rent A Car and he was reading me the policy and never have I heard about him saying I would be paying 30 dollars a day for liability insurance. If I have heard about it I would have say no since I have my own insurance and they ask me to initial whatever that is in their iPad. Never sign without them giving you a copy of the agreement. They didn’t even have an email sent to me about the agreement. I’ve been renting to this place and I chose them because I trust them. After almost two weeks, they billed my credit card for 856 dollars. Plus state farm have pay them the daily rate. They better refund my money after disputing it. I would never rent to this place.

I've rented from Enterprise in the past and currently renting one of their cars, but I'll go elsewhere in the future. The first rental car had a perfumy smell, but it was just cleaned, and I figured the odor would dissipate. The smell didn't disappear, but I discovered after a while that it was covering up cigarette smoke from the previous driver(s). I complained to Enterprise because their guarantee is "strictly no smoking" and I was wheezing because of the smell. Enterprise admitted they noticed the cigarette smell and refunded some of my money. Recently while renting a car for this week, my rental had a perfumy smell again, but it was different from last time and I assumed it would dissipate. I began to wheeze and put the windows down, and when turning on the heater, the smell progressed.

Enterprise came through on a two hour notice after Hertz failed us miserably. Staff was friendly, knowledgeable and professional. The rental and return process was easy and painless. I highly recommend this business!

We made reservations for 7 people, we needed a vehicle for our family vacation for 7 people. The only flight that was available was at night, so we didn't land till 11:30. Enterprise knew this and of course didn't have anything available for us when we got there. Great start to our vacation! THANKS Enterprises for the start of OUR VACATION! PATHETIC CUSTOMER SERVICE!

I was given a rental through the insurance while my car was getting repaired. I went to the rental immediately after I dropped off the car and waited 2.5 hours after check in only to be told that they ran out of cars and we had to go to another location. They put 8 of us into an suv and took us to a location about 20 minutes away. They told us everything would be ready when we got there but it was not. When we arrived they were washing the cars as they were giving them out, one by one, and only one person working (poor girl. Felt bad for her). Needless to say, after 3 hours I’m still waiting my turn to get a car. Not sure if it’s that they overbook or what but they need to fix their issue. If I ever book out of pocket I will not be booking enterprise. Maybe they just don’t care because they have the insurance carriers contracts but customer’s time should be considered.

Enterprise Rent-A-Car in Rexburg, Idaho was so helpful and professional. I had to rent a car for about a week while my car was in the shop. The nissan they rented to me was clean, tank full, and in perfect running order. When I picked it up and dropped it off, the sales people (Alicia and Dan) were super nice and helpful. It was way easier than I thought and took way less time. Thank you!!!

I have been renting vehicles from them for over 15 years. I have never really had emergencies while having one of their vehicles. But when I did never did I expect to deal with multiple cold hearted unsympathetic, insensitive people.

This is a saga: I reserved a car for 11. I got a call that morning to say that they did not have the car I had reserved on the lot, and would call back when it was available. I waited a few hours then called to ask for an update. I was told it was ready (no one had called to tell me this). At this point I was no longer going to be free to pick up the car (we live an hour away) so I called back to see if my husband could pick up the car. The manager told me our reservation was for 11 and since we were late she had promised the vehicle to someone else. I explained that we had been called by her office and explicitly told not to come at 11. She had to call the other renter and tell them she did not have a car then, but now also said that my husband could not pick up the car unless I changed the name on the reservation.

Our car was in the body shop and we received a rental from Enterprise in North Providence RI. The car smelt of cigarettes, was 3500 miles overdue for an oil change, and the rims were banged up bad with deep scrapes in tires. Three days of putting air in tire finally had to put donut on, called enterprise. They sent us to Town fair tire to drop off the tire, called us and said car was approved for 4 new tires and to let drop off location know where the tire was and that the car needed to go for tires. Wife dropped the car off and explained to young girl and was cleared to leave, then a few days later we are being harassed asking where the tire is, the young girl was in such a rush she lied and said no one told her anything. We contact the manager to explain what happened and where the tire is and he behaves in an unprofessional manner and just defends his employee's poor work ethic.

I made a reservation for today at 5 pm and requested a ride to pick up the car. The lady said, “I send someone for you at 4." I agreed to 4 pm pick up. The driver came at 3:43 and did not honk or anything. I told him I was outside waiting. He said “I am doing you a favor! You can Uber." I told him He was very rude and I cancelled the reservation. I called the main customer service line and a man answered that sounded nasty too. I mean he wasn’t doing me a favor. They are rude and unprofessional at that location in Vero Beach.. The last time I rented from the Vero Beach location I had to clean the car myself. The car was dirty. Very bad service. They act as if they were doing me a great favor. Very sad. I will rent from other great places.

What ended in a good way because of the work of Carlos at the airport Enterprise, we will use them again. A horrific experience at Roswell Airport, Carlos made it all worthwhile by extending our rental. Thank you Carlos!!

I reserved a minivan weeks ago and was told it’s not available when I attempted to pick it up. Now I’m left scrambling for other options. What do you call someone who offers good and services he can’t fulfill? A scammer. That’s exactly what Enterprise Rent-A-Car is, a scam. This is the type of scammy business that will rent you Airforce One if you ask for it. Reservation means nothing to them; they don’t even understand what it means to reserve something. It’s first come first serve, don’t even bother with reservations, this is basically what the agent told me. If you need reliable car rental from companies that actually understand what it means to reserve something and that actually fulfill reservations, don’t bother with Enterprise Rent-A-Scam.

Each time I've had to rent a car from Enterprise. In the past ninety days, it has not been a good experience. Each time the rental car was dirty and it was on empty. Today, when I rented it, the representative says will just bring it back on empty and I just looked at him straight in the face and said, "I am not going to do this to another customer when they come to pick up a car and you give it to them on empty. That is poor customer service." I have to say today opposed to the last time. The representatives were very nice and understanding, but here again, the cars were dirty. And on empty.

I have a rental through my insurance because my car was wrecked in an accident yet Enterprise keeps charging my card with no explanation and no receipts and it has been difficult to get an honest answer or my money back.

Please keep "customer loyalty" in mind when reading this review. I have been renting regularly from Enterprise in Tracy for several years now. The manager can verify this by pulling either my name or my wife’s name from their records. I must have rented over 30 times. I could have rented from Enterprise’s local competitor, as they are usually cheaper, but I have chosen to continue doing business with Enterprise because I enjoy working with their customer service team. The credit should be given where due.

We made a reservation with Enterprise, based on the fact that they offered pick up and delivery. We confirmed with the reservation agent online that these services would be provided as long as the destinations were less than 10 miles, and we were assured of the fact that the agents had confirmed this info with the local branches. When we called the local branch the day before to confirm this, we were told that each branch had its own policies and they had no communication with reservations. They told us we had to be less than 5 miles to be picked up, and we could Uber there at our own expense. We submitted a complaint and nothing was done. It seems ridiculous that there is no communication between local branches and reservations! Enterprise says: "Family-owned." "We will pick you up when you rent a car." "We simply treat our customers the way we they should be treated." They absolutely do not live up to these claims.

Sun City Center Florida location gets 5 stars for the way they get you in and out with your rental car date 2/27/2025. Kudos to the team. Had the car for 4 days. Shuttled me over to the Gerber Collision shop to pick up my car.

I would really like to recommend this business and it's rare that I give out one star reviews, but unfortunately dealing with this rental car agency has caused more than a few headaches at this point. In November 2024, we had arranged through Carstar to rent with Enterprise Okotoks while our damaged vehicle was being repaired. My husband went to get the rental and had to wait for over an hour due to them not having any cars available except one that needed an oil change. We were told that there would be a vehicle ready, and there were no vehicles ready at the time of pick up. My husband was subsequently late for work due to the mismanagement of time and Enterprise having to do an oil change in order to free up a single vehicle.

My company set up travel for two employees and they would be out of state and arriving at different times. I spoke to Shanesha at Enterprise to make sure that we would have no problems and to ask about their policy with two drivers or adding on an additional driver. I was assured that the first driver just needed to bring the additional drivers license and could add them on at the counter when picking up the car. However, once the time came for one employee to fly back and the next one to be added we were made aware that current drivers needed to be present to add new drivers.

I WILL NEVER RENT FROM ENTERPRISE AGAIN, NOR SHOULD YOU. Two nights ago, I rented an SUV from Enterprise at the Harry Reid Airport in Las Vegas late at night. I inspected the car prior to leaving and only noticed a couple small scratches. We left and immediately started driving to Hurricane, Utah. It was late and very dark the entire drive. When we arrived at 2 AM in Utah, we immediately went to bed. The next day, I noticed there was a small crack on the windshield at the very bottom left by the VIN number. As we continue to drive the car, I noticed the crack started to grow. The crack was starting to obstruct my field of vision, making it unsafe to drive. We were out of cell phone range until 6 PM, but once we were in service again, I called the Enterprise and reported the issue to roadside assistance.

We rented a vehicle for a week in May of 2023 and drove out of the state to FL. When we picked up the vehicle, my husband and I went over every inch of the SUV with the employee. Every scratch or dent we pointed out, he showed me his Ipad with all panels of the vehicle, including the roof, marked red saying "it was accounted for" or "don't worry, it has to be bigger than a golf ball or quarter". I then SIGNED the contract on the exact Ipad that he had when we went over the vehicle.

I have rented Enterprise for years, but this year was a trial. Before I left my safe home I called the company and asked them if they accepted cards from Chime. I was told yes we do we accept them. I even told them the location I was going to and yes it was yes we accept it. So I booked a rental car in Atlanta, Georgia. I get to Georgia and I'm told no you cannot rent anything from us with that card. I then call The office number their office again and tell them what the agent at the desk was telling me. The person on the phone said. I'm so sorry but we do accept those cars.

On Friday February 14, 2025 at Enterprise Rental Car the customer service was horrible. I arrived at the GSO Highpoint Airport to rent my car only to experience a female working at the counter with a horrible attitude not providing the correct information on the rental. I noticed her nasty demeanor while I was on line waiting for assistance. When I arrived at the counter she's texting on her phone and ignoring me trying to communicate with her. She informed me she could not accept my debit card which was not the correct information. All this resulted in her threatening not to provide me with a rental car several times and then betting me that she was not going to provide me with a Rental car. "I bet you you won't get a rental car here today".

I had a terrible experience with Enterprise Rent-A-Car. The vehicle I was given was filthy on the outside, covered in black streaks, as if it hadn’t been washed in weeks. When I opened the door, I was hit with a disgusting smell that can only be described as a wet dog that had been trapped inside for days. To make matters worse, the car didn’t even have a gas cap, which is not only irresponsible but also unsafe. I expected a clean, well-maintained vehicle, but this was far from it. Extremely disappointing service – I won’t be renting from Enterprise again.

The Tinley Park IL office has very friendly and professional employees on staff. I was involved in a car collision accident that wasn't my fault and for the past or so Enterprise of Tinley Park IL had presented a very nice and well maintained 2024 Toyota Camry SE. The staff had security and background checks made and all in place and the wonderful folks of State Farm Insurance had provided me the vehicle on other party's insurance policies which was worthwhile and I am very grateful for. Keep up the great work there!

Enterprise Rent-A-Car, 7390 Woodbine Ave, Markham, Ontario. I am giving this location one star because there is no option for zero stars, which would better reflect my experience. While many reviews mention the staff as friendly and helpful, it often feels like their primary concern is getting you to purchase rental insurance, whether through your own policy or theirs. Be cautious of this shop; they engage in deceptive practices when you return your vehicle without buying insurance from them.

Rude rude rude rude. I will never rent from this horrible company again. Staff is totally incompetent, I won't even start to list all the ridiculous treatment I received. Hard to believe these people remain in business.

Very needy! Had my rental for less than a week before someone called on two separate occasions asking me if they could have their car back and if I knew when my car would be fixed. Told them to speak to the body shop not me. Leave the customer alone! They will return the car after their car is fixed.

If I could rate lower I would!!! They are the most unprofessional customer service team and people I have ever had to deal with! While I understand stuff happens but 3 hours and the response from the employee was, "Well I have been waiting and you need to wait!!!" Sorry the funeral doesn’t wait and I book this vehicle two weeks in advance.

Almost died… Negligence from a recent service… Rented a 10,000 mile Nissan Altima. Noticed a noise and shudder from front end. Called the office to share our concern and inform them we didn't think the car was safe. They said just stop up at another location in a city that was another 2 hrs away. Did not seem alarmed nor help locate a closer location. The front left wheel came off 15 minutes later while driving 70mph down the interstate. Semis swerved to miss us as we grinded to the shoulder… It was a horrible experience that could have ended very bad. Then the outsourced roadside assistance was also a nightmare.

I was hit by a driver who had rented a BMW through Enterprise. I was driving southbound on a major boulevard and she hit my passenger side door after pulling out from a hotel parking lot in a BMW. I had the right-of-way and the insurance companies ruled accordingly. Unfortunately, the driver provided a brokerage, rather than her actual insurance, to the police and it took me several hours to track down the correct information. I called Enterprise to find out if she had opted for their insurance or if she was using her own information and I was transferred to four different people who were all extremely rude and could provide no information about the accident. I eventually called the brokerage in West Virginia (accident happened in St. Louis) and sorted it all out. I regret wasting almost three hours on the phone with Enterprise representatives.

This company does nothing but rip you off as much as they possibly can. I had a VERY MINOR accident with a racoon. The damage, if you could even call it "damage" was no more than some racoon hairs stuck in the hubcap and a very small crack in the plastic fender. It was, according to 2 body shops I went to, less than a $200 fix. The so called "damage" was so minor, the representative that looked the car over upon delivery didn't even notice it until I pointed it out.

Do NOT rent from Enterprise. The local office is helpful, but the helpline is worthless. I rented a car in West Chester, PA. I put 12 miles on the car according to THEIR RECORDS (I drove the car for short trips). I got a bill FROM ENTERPRISE for toll charges IN MASSACHUSETTS. I called the helpline and escalated the issue).

This review is for the Enterprise Rent a Car at 4107 Northgate Blvd, Sacramento, CA. First let me say that I have not rented a car in 20 years, I’ve never had the need to. Last month, December 2024, someone hit my car and I had to get a rental. I have a small SUV, a Mazda CX-5. The gentleman that hit me uses Allstate Insurance and I have AAA insurance. The body shop stated that it would take two weeks to repair. Enterprise Rental is what the body shop used, therefore I had to go to Enterprise.

I rented a pickup in December in Las Vegas and I forgot something in the pickup and it came back an hour later and they told me that they couldn't show me the truck anymore because they were working on it and that I should make a claim and after two hours of waiting there, they said they had already rented it and I made the claim and they never returned the piece I forgot. I went a few days later and the truck was there without the part I forgot and they never gave it back to me in the end, they stole it

I have used Enterprise for rentals through insurance many times and was always satisfied with their service and experience. My most recent interaction with them (Lansdale branch specifically) will prevent me from ever utilizing them again. After explaining that Grange Insurance would not be covering damage insurance and the reimbursement was not going to cover a vehicle of similar size, the team at Lansdale insisted this was not the case per PA law and Title 75. They put me in a more expensive vehicle and added the damage insurance and sent me on my way, promising "they would take care of everything". Well, when Grange reimbursed them according to what I had originally told them, they passed the $365 charge for the 10 days to me.

I scheduled a rental car at the McDonough, GA branch for one week while Gerber repairs my daughter's car. Enterprise is less than one block from the Gerber office. It was really cold and the agent was asking questions that should have been asked inside, my insurance, where I work, my phone number, all of which is already on my account. Again we had to provide driver's license information in the freezing cold, when we had just provided the same information inside to the agent. Makes no sense to do this outside, when the same information was already provided to the inside agent along with my credit card.

Never rent from here. The reps are dishonest about charges. I was told the rental was covered by insurance (as I have no control over how long my car has been in the shop for an accident I didn't cause) but received an extra 90 dollar charge this morning which was more than the 80 dollar deposit I had to put down. I talked the representative and even they couldn't explain the amount of the charge. Never use this company they are a scam and I will be pursuing legal action.

Rented a car from Dallas Airport for 3 days to be dropped off at Houston Airport. We were told that since we are using a debit card (we don't use credit cards) we would have to rent for the full week until Saturday when our flight was booked from Houston. They said we cannot drop off earlier than our flight details. They charged us an arm and a leg for this and we didn't even need the car the rest of that week. I contacted Corporate about this issue and they agreed we should not have been "forced" to rent for the rest of the week but that the local branch has the final say and our refund will not be issued. They gave us a 3 day rental voucher which nowhere near covers the extra amount we had to pay and had not budgeted for.

The category car I paid for was not what I was being offered. In fact no car in the lot of available cars matched. The car category had been a reservation in advance. They were absolutely rude and angry that I knew the car was the wrong category. I did not want to accept a lower category car as the rental was part of a special event. They didn't want to credit the difference anyway. I ended up canceling the whole deal and went to SIXT who helped me get the right car immediately.

Jessica ** at Punta Gorda Airport is the most amazing employee Enterprise has in all my experience over a decade. She helped us book a one way trip in a crisis and I couldn’t be more satisfied with the experience.

I rented a full-size car from Enterprise. The car stopped working. It showed a low battery and yellow engine light came on. I called Enterprise contact number—they transferred me to roadside assistance, who sent a person from AAA to jump start the car. That did not work, and the AAA person stated that the car needs to be towed. I called Enterprise contact/roadside assistance again, this time someone from roadside group hung up on me. I called again.

From my recent experience with Enterprise, I will no longer be using their services, and I’m sharing this so others can be aware!! While driving to the airport for a business trip, my rental car started shaking on the highway. I had to pull over, and after calling a towing company, I was informed that two lug nuts were missing and all the lug nuts on all the wheels were loose. This was not only incredibly dangerous but could have resulted in a serious accident.

I have rented from ENTERPRISE for years, while my cars are being serviced, or in emergencies when I need more than my two seaters can handle. This last experience was pure H@*&. The local staff has always been professional and customer service oriented, the regional manager. What can I say. I was always taught if you didn't have anything constructive or nice to say. Then don't say it. I'M NOT SAYING IT. I was given incorrect information and placed on a no rent list for a car that was two days overdue and I live (own) a home less than 5 miles away, with an extensive history with this company (+$5000 in rentals over the years). And I bought a Cadillac from Enterprise Car sales, as well. Needless to say, there are other rental car companies. And it's too bad the local staff have to endure the idiocy of their upper management.

Essam, the Enterprise Rent-A-Car clerk at the Orlando International Airport, was very friendly and professional. He really made the beginning of the rental experience a very good one. He assisted my Sister and I with great advice and recommendations that assisted our time in the rental. Thank you Essam!

Booked a rental car for a family of 5 in October for a Christmas trip from Florida to New Jersey. Got the confirmation email immediately, but when we got there they did not have a car for us because they claim they didn't have our phone number. We booked through Expedia and they confirmed that Enterprise confirmed with them and the phone number they had was correct. We were left scrambling to find a car days before Christmas and the lady behind the counter wouldn't help us find another Enterprise that had cars available. We had to call the main office where we were told we would be put on a priority list and someone would call us back immediately. Well, Expedia immediately got us a car through Alamo, we are back from our trip and 7 days later we are still waiting on a call from Enterprise. Worst service and company, I would NEVER rent a car from them.

I picked a car from Enterprise to drive from Sacramento to SFO since it was the least expensive option. This was a one day rental, I was getting on a plane 3 hours after returning the car. When I see the bill I was charged an extra day, when I complained all they said was, "that's the details I have". There was nobody at the return location verifying anything. The sign said leave the keys in the car. This was the worst experience ever. Don't rent from them.

Don't book with Enterprise! I reserved a car several months ago and showed up to pick up the car rental. Was told that they have no cars available. Zero communication. Was told an area manager would call me back within a minutes. Never happened.

Did not want to make anything right. Reserved a car for pickup at the airport. They changed it to a different location 20 mins away on the reservation email. Called them once I noticed. Nobody wanted to help me solve the problem but rather create a new reservation and up charge me. Not happy with them at all.

I have rented from several locations. The staff at RSW airport in Fort Myers, Florida are great. Gary and Junior were super helpful in assisting me this visit on 12/14/24. BUT I also want to mention how grateful I am of KEVIN as well. On a different trip in November Kevin went above and behind helping me find the right car for me. Thanks a lot Kevin, Gary and Junior for all your patience and assistance

Today I have the absolute worst customer experience in my entire life. The clerk who was waiting on me tried sticking me in a Toyota Corolla. They clearly do not know their customers. I’ve been there on and off for years and clearly he remembered me from as recent as two weeks ago. The person was extremely rude, had annoying customer service, he was totally disrespectful saying I did not have a reservation therefore I’m stuck in their only car. I chose not to rent the vehicle and the wind up is he was super confrontational and his manager told him to leave 5 x’s and he continued being belligerent in front of his rude manager who took a call while he continued confronting me about anything I said. I told him I was handicap and it was difficult to get in the vehicle he continued to say it wasn’t his fault I did not have a reservation. He could have simply told me what type of car he was renting me with decent customer service and of course he was terrible!!!!

I had an incredibly frustrating experience with Enterprise Rental at Augusta Regional Airport, and I feel compelled to share it to warn others. I made a confirmed reservation (#**) for December 9 at 10:30 PM, only to be notified before my flight took off that they didn’t have the vehicle I reserved. They offered an SUV instead, and I agreed, thinking the matter was resolved. However, when I arrived at the counter, I was told the location had overbooked and had no vehicles left. I was stranded at the airport for almost an hour trying to arrange an Uber. The manager assured me I would be credited for the cost of the ride service, but no such refund has been issued.

Do not rent from this company. They are scammers. I rented for 1 day and are charging me 7 days rental, knowing that my dealership returned my car before the rental was to be turned in. The dealer got me the rental since there weren't any more loaner cars, so it wasn't that I went to their facility. They left me waiting over 8 hrs before picking up the damaged vehicle they rented to me and left me stranded for my dealership to pick me up since they informed they could not take me back to where I got the car from.

I rented a vehicle from Enterprise Car Rental in Cancun Mexico and upon returning the vehicle Jorge and I checked over the entire vehicle and we both signed off that there was no damage. I have the paperwork from checking the vehicle back in to support this. I was told I would receive my entire deposit back. I checked my credit card statement a few days later and realized they had charged me hundreds more claiming now that there was damage. They are scammers and untrustworthy. Do not rent from them. You can see in my picture below that the green side was from checking the car back in. It had a full tank of gas and there is no damage marked.

I reserved a vehicle for one day, returned vehicle following day. Was charged for three days. Anyone else get this treatment? I will never use Enterprise again and will tell everyone I know about the way this company steals your money.

I have been an Enterprise customer for years renting up to 8-10 times a year for business purposes, I experience I had today with what looked like a new employees, left a very bad taste in my mouth. I was late picking up about an hour, was told I was late and would have to wait until a car was returned and checked in before I could a car, first time in 5 years that I was told I had to be there at a specific time. So after dealing with Enterprise for 5 years, I am told, "Since you are late getting here we gave your car to another customer!!!" I so miss the manager and Taylor that recently left, they gave good customer service, I cancelled my reservation for this week and next as well. Goodbye Enterprise. I am done with you!!

Extremely Disappointing Service – Avoid if Possible! I’ve been a loyal Enterprise customer for over 3 years, but after my experience over Thanksgiving weekend, I won’t be using them again. I rented a car for a road trip from Georgia to Florida, and things started going wrong right away. Despite reserving a car, they didn’t have the one I wanted, which is something I’ve come to expect, though still frustrating. Halfway through the trip, the tire light came on, and I had to fill up a tire that was dangerously low at 23 PSI. It only got worse – the next day, I had a flat. Roadside assistance was helpful, but the real nightmare started with the lack of support from Enterprise.

Getting collision damage repaired, reserved an American made vehicle to keep easy access to my work, got a foreign. Made my complaint known and Doug said he would get me on, he came through with his promise but there were mechanical issues, he replaced the vehicle immediately when I notified him. During the swap I left my garage remote in the car and he tracked it down and held it for me until I was able to pick up. Enterprise and especially Doug made my visit pleasant. He needs a raise for his customer service dedication to the company. Dale **. No receipt insurance. Lain paid it.

I had a bad bad customer service in Enterprise Rent-A-Car The concierge has no additional knowledge how to serve their valued customer. Never again to come this establishment here in Prince Rupert. Not helpful at all. I will give you a zero review.

I still do not have a car. I received my rental and drove it for two days before the alternator broke. I paid for road side assistance but they were useless. After waiting 2 hours for a tow they kept sending me to locations without cars. I was assured they called ahead to guarantee inventory but two locations and 10 hours later I was without a car. I have to keep calling to remind them that I am without a car. Both locations told me they had informed headquarters that no inventory was available. I have had to pay more to accommodate the fact that I am without a car and when I ask how enterprise will make this right, the rep disconnects the phone. Horrible customer service.

Unfortunately, the car was towed that my daughter rented. Enterprise now refuses to return our personal belongings, including papers with identifying personal information and a photo album of baby pictures unless we pay. They first quoted me $475 but when I arrived to pay and pick up our belongings, they upped the price to $1450 which I frankly don’t have at the moment. They are essentially holding our belongings hostage.

I had an incredibly frustrating and disappointing experience with Enterprise Rental Cars, particularly at their Palmdale, CA, location. They gave me a car with a bad tire, and when I brought it back in, they “inspected” it and assured me it was "fine. " The next day, the tire was completely flat due to a nail that they missed. To make matters worse, they charged me for sending someone to put on the spare.

I rented a car from the Enterprise on Broadway in Oakland and they were fabulous. Great customer service, clean car, and very fair price. Jerelleen went above and beyond to get exactly what I needed. Always rent from them and look forward to more rentals in the future.

I made a reservation to rent a car at the Woodlawn Enterprise location at 6400 Security Blvd in Baltimore, MD because I knew my car needed service. While I was driving my car to the garage to drop it off, the car broke down and I needed to call a tow truck. I called Enterprise to see if they could come pick me up, but they said they did not have enough staff that day, so they couldn't. The tow truck arrived at 5:30pm and I was able to get to Enterprise at 5:50pm. They closed at 6:00pm that day.

I had three local confirmed reservations, each called me to say they had no car. They looked at other locations in my area and no rentals were available. I had to drive 83 miles, 1 hr and 20 minutes one way to be able to rent a car and I do not live in a remote area. This is crazy, what is the purpose of your business? Isn’t it to rent cars? Worst service I have seen from Enterprise. Your people were professional though.

I have never been more disgusted with a company in my life. I have rented many cars and many from Enterprise. Never again. I rented a truck from them to be picked up in Waynesville NC. I arrived and was told there was no vehicle there for me. I said, "Well why didn't anyone call me, I reserved this early this morning on my app," he said, "We emailed you." I NEVER received an email. Anyway, I was then told that I could cancel my current reservation and open a new one. A pick up in Asheville, NC. That is over 30 minutes away. So, I left. Came all the way home, 20 minutes away. I called around asking for a ride to the Airport because the ride that took me to pick up the vehicle is elderly and doesn't drive at night, My mother.

Just because we need a car we have to accept wherever.... Car without maintenance cost me time, switch cars two times. Thanks gosh, I have pics of gas gauge were not full, or they charged me more. But the big scam is they charge me with a tool and convenience fees, I do never drive by this location.

Not sure what to think about this company at this point, I rented from here several times but, every time I try to make a reservation I am asked all my information and then I never receive a call or text about being picked up to receive my rental, this is unprofessional and I feel like I am wasting my time.

I called and could not talk to anyone. I was on hold for 1 hr 42 min. People kept picking up the phone and putting it back down so you can't tell me No one could answer the phone and say anything as long as I was on hold. Very unprofessional.

I was charged an 25$ for no reason and cannot get an explanation from Enterprise Rental. I returned the rental on time. It was clean and gas tank full. I cannot get an explanation from them. I will not ever use this business again.

I have been traveling & renting vehicle for the past 38 years. This year in Ottawa area I have 8 rental for a total of more than 65 days. Enterprise generally offers good rental services with exception to Bell Corners & Palladium Services point. I strongly recommend to all customer to avoid these rental points. They do not respect their promises & will dismiss giving services on false pretense.

We rented a car for a wedding in Tennessee which when we got there to pick up the car they informed us that they didn’t have any cars available. I was able to call another location which it sent me to call center which she informed me that they had a car or an suv which rented an suv previously and they didn’t have it. Once we got to the other location they only had a little can car which was so small to put all of our luggage. This was the worst rental car experience. Never we go through them again.

I booked a SUV at your Bell Bell pa location for Saturday 10 19. When I go there They did not have my SUV which I had a confirmation booking on. Instead they said we can't GET a SUV and tried to book me into a small jeep or a small 4 door car. Then sent me to their Flourtown Pa location. There Bob the manager who booked me into a dirty Outback car with very little windshield fluid. Not sure I will ever book with Enterprise again. A unhappy customer.