Enterprise Rent-A-Car Reviews

I flew to Little Rock, AR, I had made reservations months in advance. When I got to the desk they said they gave out all of the cars and nothing was available here or in the area. I had to Uber to Clarksville that day and then take a Taxi to Fort Smith, AR the next day for a rental vehicle costing me an extra $285. I understand things happen but customer service was no help!!! I called every office in the area, they said they had cars and would reserve me one and then as soon as I hung up with them the actual office called me to cancel because they had no vehicles.

I just want to an opportunity to rave about how wonderful the team is at Enterprise Auto Rental 6650 Hwy 72 W. Huntsville, AL 35806. Yes, specifically **'s the Manager showed the BEST customer service.

I’ve been an Enterprise Plus member for years and have always considered Enterprise my go-to rental agency. To get my family home to Delaware from NYC, we reserved a one-way rental from Enterprise’s Greenwich Village branch at 221 Thompson St, chosen for its proximity to our hotel. The evening before pickup, a representative called to confirm the reservation and ensure we still needed the car. I confirmed and thanked him for the courtesy.

Car returned Returned 7/ 18 2025. Rented for edinburgh scotland.. Picked up at train station (returned at airport). NO mention of any additional fees, as everything was supposed to be taken care of by travel agency (except for gas of course!). When dropped off was told of potential tire damage. I was ok... either credit card would cover or travel insurance. Note: at the time was really sick.. could not talk!

Rental vehicle - brand new rental vehicle - is breaking down. Do they have a vehicle that is comparable to replace it? No. They want to give me a smart car! If you need a rental car, chose anyone but Enterprise - this has completely ruined my trip. Customer service / roadside assistance fed me the usual garbage - "So sorry for your inconvenience" - yeah right - so I can wait for a tow truck and maybe they will transport me to a rental or maybe they will make me wait for hours and finally give up cause according.to the local enterprise - they can't bring a vehicle to you and they can't take you to a different location because they don't have the gas? So much for convenience and customer service. Hard pass for enterprise - go rent from a company that keeps their promises and actually is concerned about their customers.

Even though I reserved a vehicle a month in advance because I needed this vehicle. The very ignorant and unprofessional customer service I received was only outdone by the incompetence in their reservation skills. I missed my God-daughter's wedding because no one had the courtesy to think about calling me to tell me the vehicle was on recall on a Friday at 4pm was my reservation on that same Friday at 4;05 they decided to tell me the car was not available. Now I'm stuck with the weekend and nothing open. Very, very, very sad business practices. Would not recommend this company to anyone!!

My insurance company reserved a car for us. Prior to picking the vehicle up, we called to set up the time. We got so many questions that felt like interrogations. Questions about where my vehicle was being repaired. Where and when was it wrecked and such. It was overwhelming and unsuspected. It was harassing. After the insurance company finalized their assessment they gave us a return day of Monday. On Thursday I was called by an agent of their company to "verify" if I was aware of the return date. I told him I'd return on Monday. He then began to question what the body shop was doing with regards my car. He said he was curious and concerned and just trying to help. He was overstepping and being very invasive.

When talking with the actual store...in Canada at least, the people at the counter are very nice. But when I call the 1-800... Number, which I think sends me to a call center in the USA, those people are very rude and racist.

I was double-charged by Enterprise for tolls I had already paid myself, and resolving it proved impossible. I spent over a month making multiple calls and sending numerous emails, yet the issue remained unresolved. The lack of accountability and support was unacceptable and frustrating. This experience wasted my time and money, and I will not be renting from Enterprise again. I hope this review helps others avoid the same ordeal.

I am so disappointed in this company. I called the local number expecting to speak with a local representative. My call was transferred to a call center. They assured that there were vehicles available at the location I requested. I made a reservation and gave them all the information they requested. Only to receive a phone call from the local office telling me they had no vehicles available for a week. With today's modern technology why do I have to waste my time with a call center only to be called later by the local office and told they do not have a vehicle? If I ever do business with Enterprise again it will be only as a last resort and I'm desperate.

I used this company for my rental after I was in a wreck caused by a State Farm client. I was given no notice that my vehicle was due at a specific day and time by anyone and yet I am the one responsible for a bill for the weekend I had the vehicle parked in my yard. I wasn't told I could leave my vehicle at the body shop either or I would have used that option.

Rochelle at the MEM airport location was absolutely amazing. Her customer service was A1. She gave service with a smile and was very helpful. She made my experience a memorable one. I recommend asking for her every time. Thank you Rochelle.

Matt is always helpful and nice to talk to. He knows his stuff. Clifton NJ location and Teddy was very helpful too. The cars are always clean and check in is always easy and nice and the people that work there always explain things.

I love the support I get from Enterprise. I’ve needed them on several occasions, each being a different scenario of; I need picked up, I need a late return, I need a pickup truck…. You name it, they are there for me. They even work with my service and maintenance folks to offer me “shop rates”. I’ve been using Enterprise exclusively since January 2018. LOVE LOVE LOVE all the office folks, the “behind the scenes” people, AND the riddles!!! Since I want to live to be 120, they’ll have 60 yes of my loyalty! ❤️❤️

Currently still dealing with the a rental! Our first appointment to pick up our rental car we ended up having to wait for 45 minutes. They told us and it was clear by the no smoking stickers in the car that we were to not smoke in the car. We’re doing smoke so not a problem. When I got in the car the smell of smoke was bad and I ever saw a smoke burn in the front seat. And the rear tail light was busted out. The car was very dirty, so dirty in fact that you could barely see out of the front and back windows.

Local Hackensack office was easy to work with and accommodating. However renter beware: I used my own E-ZPass tag and was double charged every toll through Enterprise. Showed proof of payment with EZ pass bill and have yet to be refunded over $200… Corporate is impossible to deal with. A maze of countless emails and phone calls. Terrible company and deliberately complicated to make consumer give up. Corporate malfeasance. My advice: steer clear.

Jared the district manager is amazing. He really went over and beyond to make sure the vehicle rental was what my family needed and wanted. He made changes and rearrange things to do so. He really cared about getting us what we deserve and want. He takes his time and listens to you! He made my rental so easy and explained everything in detail. He didn't mind to wait on me either. We had some difficulty at first but he really went over and beyond to make it right and to make us happy! Also offered to come and bring the vehicle as well!

Updated on 09/16/2025: I am extremely disappointed with the way this company has handled my situation. Since mid-August, I have been promised call backs by at least three different people, yet not a single one has happened. Instead, I was charged more money without any explanation or follow-up, and despite assurances, no refund has been issued. To make matters worse, I only found out three hours before I needed a rental from another location that I had been placed on a “do not reserve” list — despite being told repeatedly that I was not on one. This was a complete surprise and left me without options. Customer service is supposed to be about accountability and support, but here it feels like they simply don’t care. For weeks, I’ve been waiting for help and clear communication, and I’ve received neither.

Bad experience, except for drop off process.. Booked a car several days in advance.. When arrived for pickup at ATL. Lady said we got no cars except for a tiny little Mitsubishi, which is one step up from your regular bicycle as far as I'm concerned and I had to hold on for dear life each time I pass oncoming truck.. I survived the 3 days somehow, and someone from Enterprise actually followed up and apologized for the "experience" I had.. She asked if she can do anything to make it right.. I said, "Although I was lucky to at least drive out of the airport (many people were left stranded with no cars available even though they had reservations) this is not what I was expecting and paid for when I booked the car.. so some kind of discount on the future rental would be appreciated..." Never heard back from Enterprise... Followed up 2 weeks after. Still nothing. So.. will try to avoid them unless I have no other options.

We rented a car from 309A N Bell Blvd, Cedar Park, TX 78613, picking it up at 6 PM and returning it the next day around 9 AM at the Dallas International Airport location. A month after, our insurance company notified us that Enterprise charged us thousands of dollars for alleged hail damage. This is completely inaccurate. There was no hail that night in Leander, where the car was parked overnight. We have international ticket that shows we flew from Dallas on the day of return and 214 miles driven as evidence that the only place we drove to was Dallas in that car. In fact, weather records can easily confirm that there was no hail in and around Austin and Dallas in that ~12hrs period. I am aware that there was a hailstorm in the Austin area weeks earlier, so it appears Enterprise is attempting to pass off pre-existing damage to unsuspecting customers.

We had a bad experience renting a car at the Thunder Bay Airport from Enterprise. My husband and I travel a lot and always rent a car at the airport we arrive at. This was our first time having such a bad experience. When we arrived from Toronto at Thunder Bay Airport, we waited in line to rent a car for about 40 minutes. The service was very slow and when it was our turn, manager of Enterprise told us that our reservation number did not exist. We had a printed sheet paper with the car model and date and time of the reservation from Enterprise but the manager told us that our reservation number did not match their numbers. When we asked if we could rent another car, he told us that all the cars were taken. We went to the National car rental desk and the manager arranged for us to rent a Nissan Murano very quickly. We would like to be explained the reason for what happened.

First off, I CANNOT stress enough how much they went out of their way to help me out. I walked in stressed and in need of a solution! Then, this angel named Hope took such good care of me and went out of her way to make me feel important and looked out for. It's a holiday weekend, they had 30 minutes to close for the day, and she was moving around working so hard while being outside, (it's currently 110 degrees right this second!) she still had a smile and was so warm to me! What a special human! Thank you Hope, you made my day turn completely around. Give this person a raise, she is amazing.

I've dealt with Enterprise several times and never had issue til THIS time. I was renting a car for a week, I signed the contract, insurance, etc and then paid 600$ for the deposit and the rental. Then, when I asked for a receipt, they lost everything. So basically, they wouldn't rent me a car and wouldn't give me my 600$ back. I had to pay another 600$ to get the car I needed that I already paid for once. It's now been over a week, I've returned the rental car but still haven't seen anything of my 600$, not to mention the other 300, which I won't see for another 5-6 days. If you ask me, the whole reimbursement waiting issue is a crock of a hit! They can take your money immediately but then, when it's their mistake, they still keep your money for weeks. That's theft if you ask me!

1. I reserved a week ahead of time because my car needed repairs. When I arrived at the scheduled time, the only automobile available to rent was the largest 4x4 truck I have ever seen. It would not come close to fitting in my normal size parking spaces at work and home (I live and work in a Washington DC which parking space is always limited). I looked at the customer service agent in disbelief. He was not kidding. I refused it and had to wait over an hour for him to bring a car from another location...and he was not happy to have to do it. He was one of those "used car salesmen" types...sickeningly friendly - so insincere. But it gets worse:

Reserved Volkswagen a good, reliable vehicle three weeks in advance but offered Fiat the lowest, unreliable rated car. The stuff acted as they own the rental car Agency when I objected to the car. It’s like when you order Volvo pay more money to stay safe on road and get Malibu at the counter with their story ”this or similar”. My credit card showing they attempted to charge fuel $234 aftermath of returning vehicle with full fuel tank & getting email confirmation of deposit release. Needed to extend rental time, you get hope so if they answer the phone even then they can’t help with excuses they are not at the computer desk to call later. Good luck anyone answer the phone after that. Returned to states, called the company after all this ordeal, got impression they all one family after all.

I gave Enterprise another chance and to no surprise complete flop. They called and asked was I still picking car up. I said yes. I asked will a car be there they said yes. Got there hmmm no car. Waited almost 2 hours causing me to leave way later than anticipated. They kept saying 5 min. I got on my phone searched another rental place and walked out. The other company had me checked in and on the road in 20 min. NEVER EVER EVER AGAIN ENTERPRISE. Stop overbooking and do what ya say you will have a car ready, there, no bs!!!! Only reason you got 1 star because I wouldn't be able to submit.

I recently rented a car from the Montgomery Eastern Blvd location to travel to my son's Commission/Pinning Ceremony. Ms. Karsten ** was very professional and friendly. It was a Friday morning and they were busy. She provided the same courtesy to everyone she came in contact with. When I returned the vehicle the same courtesy was given. I was very pleased with the vehicle provided.

Thank you Enterprise rental for treating me so well and making the process so easy for my rental car needs, sometimes last minute, and while the office is always tremendously busy, the staff is always friendly and very helpful and willing to take the extra time to make sure you leave happy and with the vehicle that is appropriate to your situation, I very frequently have to use rental cars for various short trips and have used different agencies, but not anymore, I will always use Enterprise rental in Bakersfield, specifically the one on gasoline alley drive, it is difficult to ascertain exactly who is the manager, because the entire staff treats you so friendly and professional.

I called the week before I had to drop my car off at the body shop to get everything lined out. Enterprise was suppose to have someone there at the body shop to pick me up at 8:30am. I got there. Checked my car in. Called them. Let them know I was there and ready to be picked up. They did not have a clue someone was suppose to pick me up. I was told “Hold on one minute. Me check with my manager because we are low on cars.” Then told someone would be there to pick me up. 30 minutes later no one was there. So I called back. Took 15 minutes to get someone on the phone. Then told again “Oh okay someone will be right there to get you.” I ended up having to have someone drop what they were doing to come pick me up. I would triple check about getting a ride from them if you need one.

Someone ran a light and hit the other day. My insurance uses Enterprise and so I found one non-airport. One that was open on a Sunday. ** the manager (1015 Wetmore---Tucson AZ) helped put at ease all the events from the crash at ease. He got all the paperwork filled out quickly. He was very efficient and courteous. Then ** took me to the car...walked all the way around it to inspect it and she too was very friendly and efficient even though she had only been there for a short time. Accidents are not fun at all but the experience I got at Enterprise gave me a calming effect which I certainly needed.

I don't know if it was because I am **, a woman, or simply a random citizen but the manager violated store policy by asking personal information that he began writing on a paper form attached to a clipboard. I have been a customer of Enterprise for decades. This man would not rent to me unless I gave contact information of people I know, and where I work. He wanted more information but I engaged in pushing back at that point. I made a formal complaint. I also verified that this was not store policy. Beware. I would avoid that place like the plague. Complaint request filed at Enterprise: **

The lady at the front desk was extremely rude. I noticed a lot of reviews on Yelp mentioning the same issue about her attitude, and unfortunately, I experienced it too. I asked her, “I rented a car online,” but she assumed I rented a van. When I corrected her, she said, “You reserved online,” in a very condescending way. I admitted it was my mistake in wording, but she kept trying to correct me instead of focusing on helping me. It felt unnecessary and unprofessional—almost like she wanted to argue about words rather than do her job. Honestly, she should consider becoming an English teacher instead of working in customer service.

I booked a reservation online for my aunt who is elderly. She & my uncle were on a roadtrip when their car broke down in Seligman and got towed to Flagstaff, where they needed a rental car. I was unable to get ahold of the location directly to verify vehicles in stock (inconvenient) and was connected to the reservation line who confirmed there was many vehicles available for rent, so I booked a reservation online.

Worse loyalty program ever. I have rented vans from Enterprise for over 5 years and now they are refusing to pay points for my rentals. I have a hotel and may rent 1-4 vans for a week, 2 times a month. I have over 30 rentals this year and Enterprise is now telling me that if I have multiple rentals at once that is does not qualify for points. They have only given me credit for 10 rentals. I have never had this issue in the past. Needless to say they have lost a loyal customer.

Yesterday, I had what might be the smoothest rental return experience of my life at Enterprise in Georgetown, Kentucky. I was greeted by Alex, who had a smile, fast hands, and the efficiency of someone who’s clearly mastered the art of car returns. He grabbed the keys, gave the car a quick once-over, and had the paperwork done faster than I could say, “Do I owe anything else?” Now, here’s where it gets impressive—it was about 95 degrees out, 10 minutes to closing, and Alex still had the patience & kindness to let me stay inside the air-conditioned office after closing while I waited for my son (who, of course, was coming from over an hour away because timing is apparently optional in my family).

I called to solve a simple issue. I got attitude Instantly, then put on hold for almost 10 minutes Waiting to be transferred, Finally the same person picked up the phone and then transferred me. The supervisor was yelling at me on the phone from beginning to end and then hung up. I don't believe it was a supervisor I spoke to, no one with such bad communications skills will have such a position. The guy seemed like a pathological liar, When I pointed out his word twisting contradicting himself, he hung up the phone on me. Even if it was my mistake, You don't treat a customer that way!!

My wife and I currently share a car, and I had an upcoming trip going out of town, so she was going to rent a car while I was gone. This was about 2 weeks before my trip, she called, made a reservation, got a confirmation email. 3 days before the trip she called just to confirm everything was still a go, and they asked about her insurance. As we share a car, the insurance is in my name, they told her, very rudely I might add, that she would have to buy their insurance for $29 a day, even though she's covered under my policy. She was upset, but said to hold the reservation and she would talk to me.

We rented a car from Enid, Ok and were very pleased with the care and attention towards us by its branch manager, Mr. Juju **, who went out of his way to accomodate us with a last minute rental. He made sure the car was clean and ready for us, walking over all the details about the rental with clear and easy explanation. Would definitely rent a car from them again!

I would give negative stars if possible. Had to have a rental car because someone hit the back of our van and destroy a lift for my scooter. I'm a disable vet and I needed the lift. We got the first rental through the other person insurance and said they would pay for 30 days. Within a couple of weeks we had to return the first vehicle because the oil light came on and we paid with our own money for oil because it was using oil. So we got another vehicle which it has to be a bigger vehicle so I can get in and out. So after 30 days without warning Enterprise took out money for the rental the same time I went in the hospital for 10 days. My husband tried to contact someone and finally got a hold of someone and ok for them to take the money out but we did expect at least a warning before it came out which we never did get a warning.

Hello, I rented a Waggoner Jeep extended for the purpose of moving furniture and other things for my daughter going to college. The car is packed. And we went to leave. I was last. As soon as I started moving the back trunk opened. I read everything google had to say and tried everything. I called the emergency number at Enterprise but it was zero help because they could tow this car but not give me a new one and this car is FILLED with college moving stuff. To have zero ability to help in a situation like this is incredibly disappointing. Please call my cell phone at ** to perform service recovery. I have called every number I could find for after hours or emegency car from enterprise but they won't help me because I am safe.

I first tried to reach out to Enterprise directly to provide feedback about my experience, but all I received was an invitation to leave a Google review. So here it is. During my recent rental at the Enterprise Tampa International Airport location (around 8 PM), I was shocked to be told that I needed to pay a $400 deposit simply because my license was issued in Florida. This was never disclosed in advance, and it was a huge unexpected hit to my budget.

I rented an SUV and the day before I was supposed to pick it up they called me to tell me the car won’t be available. What kind of mediocre service is this? I needed that car to move my daughter to college and Friday at 5 pm they inform me the car isn’t available? Leaving me with a problem to fix for a car I was supposed to pick up next day at 11? Mediocre all over. I will never use this company again.

Second time in the last year Enterprise failed and did not have a car that I booked and confirmed. I even book them a day ahead of time to give them a chance to get a car from another office and they still failed. Area Manager has still not called back. I used them over 10 years ago all the time with no issues, they used to even deliver cars to your front door, now they book online as many cars possible and quite often do not even have the cars available. Based on other reviews this happens frequently. Even when car dealerships use them I have had Enterprise Rental Cars with leaks or parts falling off. What a joke!

I had a confirmed reservation (#**) for a small car at Enterprise’s Drummondville branch (1250 Boulevard Lemire, QC J2C 8A1), scheduled for pickup on August 12, 2025, at 8:00 AM. Upon arrival, I was told no vehicles were available and was offered a pickup truck instead — completely unsuitable for my needs. When I asked why I wasn’t notified, the agent simply said he “didn’t have time to call.”

Received a full refund on the rental and the Asst. Manager apologized for his wrongdoing. Still no response from corporate management.

I have used Canandaigua Enterprise Rent-A-Car several times this summer. Stephano, Christina and Jayna have been very helpful and friendly. They have made adjustments when I needed to extend my rental, and they have found me vehicles on short notice. They are knowledgeable about the vehicle features, and explain the policies, and charges clearly. Both rental and drop-offs have been quick and easy. Great team.

Customer Service is very rude and condescending. I talked to the rep regarding a claim that had been paid, but they still sent me to collections. I was able to prove the payment and she said "Well ma'am I will send them an email but we will get to it when we can." I explained how this could affect my credit, and she replied "Again we will get to it when we can, I have other things to do and not worried about this". They will never get my business again as there are other companies who can help me with rental needs.

Still waiting on my $300 deposit I had to give. Never again. I'm highly pissed and won't recommend them to anyone. I even stopped and had the car detailed. So there is no reason why I shouldn't of received my deposit

Terrible experience. Last year I needed a pickup truck, because I needed pick up a very large box, and there was no way it would fit in my car, or any typical car or SUV. I reserved the truck, went to pick it up, and they had no truck available. This delayed my trip (out of town) significantly. They refused to pull one from another location, and I finally got one 2.5 hours later. This ended up getting me to my hotel out of state at 2 AM. This was terrible. Staff was just standing there saying "I'm sorry, we don't have the vehicle" and tried to shove me into a Mirage small car. Are you kidding?

I reserved a 7 passenger car months before trip (8/3). A few days before trip I got a call from Enterprise informing me of airbag recall on the car so it would not be available. I was forced to reserve two 5p cars instead. On the day of travel, I found the 7 passenger car was available again on their reservation site. Thought they probably had the recall taken cared of, so I canceled the two smaller cars and reserve again a 7 p car. Unfortunately, I was told at the airport Enterprise counter that neither 5 or 7 p car was available and the info on their website was wrong! At that point I was left without any car! I was panicking to say the least. Fortunately I was able to rent what we need at other rental car counter. No more car rental at Enterprise!

I reserved a car and on the morning of me picking up the vehicle, I was taking a shower at 0830 because I was supposed to pick the SUV up at 1000. Upon getting out of the shower, I had received a call. On the message was a guy from Enterprise telling me that they had sent their entire fleet to Charlottesville and Blacksburg and that they were cancelling my reservation. There was no apology, nothing. Just that they cancelled my reservation with 90 minutes to go before I was supposed to leave on my trip.

Updated on 08/08/2025: The Uber link sent to me by roadside had a prefilled destination to the local Enterprise branch (who has no inventory) and not the airport branch. In desperation I called the Enterprise where I picked up the car near my home. They say they are working on a solution and will get back to me. If this doesn’t work out, I guess my family and I will hitchhike back home.

Last week we reserved a pickup truck at the Brossard location.... We received a confirmation for time of pickup.... One hour prior to pickup time we received a call stating it was no longer available!! All they could offer in its place was a small vehicle.... Obviously if we were reserving a truck, that is what we required!! We asked if she could check other Enterprise locations and call us back for either same or next day as we really required a pickup or van.... She said she would, no call back was received, not even an apology call!!! Extremely poor customer service!!! Thankfully U Haul saved the day!!!

We have always used Enterprise. The new one that opened up on smokey park highway in Candler they don't know or care what they are doing! We rented a 4wd premium truck and we got a basic truck that smelled of cigarette smoke! It was disgusting. We rented it for 3 days, we got a message saying it was due make a day early and we have an email showing when we rented and when to bring back! Very disappointed in Enterprise because this has never happened the time we have went through them.

I rented a car as a disabled driver with a surrogate driver for 5 days and purchased the damage waiver insurance which we always do as we are a repeat customer at this location. When the young lady brought the car out we noticed white paint on the front passenger side. She said she would log that in the computer and told us not to worry about it. We returned the car during the night a few hours prior to when the car had to be returned and left the keys in the Dropbox. I even called the next morning to make sure they got the key. I was told they did and everything was good.

Used to be a reward platimum member. Stay away from Enterprise. They will get you on bogus citations and tolls. They won't answer your calls. They put you on hold and will never answer meanwhile charging your card. Stay away!! Never renting from them again..

Horrible Customer Service at terminal B @ Orlando Airport. Flight came in and I picked up my vehicle. After driving over a hour I noticed there was no power to charge the phones and the vehicle locked itself into park mode automatically. That was a problem so I called to inform them I was bringing back the vehicle for a trade. Fast forward there was 2 workers that tried to convince me to take a vehicle that wasn't even a equal trade. I then asked for a upgrade and was told by Kelly that there was none available. I then knew there was another enterprise @ terminal A so I had to ask Kelly to call over to see if anything was available. I asked their names and Roberto just pointed to his name tag which was Disrespectful to say the least. It was hot and sticky out there and I had my disabled cousin with me to make thing even worse.

I had a great car rental experience from start to finish. The customer service was excellent—everyone I interacted with, from the check-in counter to the staff at the exit gate, was friendly and welcoming. After returning the vehicle, I realized I had left something behind. I came back about two hours later, and a helpful young lady named Rebacca kindly offered to check the car. She returned shortly with my missing item. Rebacca went above and beyond to assist me, and I truly appreciate her effort and professionalism.

So far my experience has been 2 stars. We’ve already had to switch the car once because the taillights were out without my acknowledgment. A state trooper pulled me over. Gave me a warning. The vehicle we are currently in has no oil to which they also didn’t acknowledge me about so I have to go out my way to put oil in a vehicle which isn’t even owned by me. I will never use this car rental from my personal experience.

Kudos to Josh at the Metro Park location in McKinney Texas. Josh took exceptional care of me when I arrived, from now on this is the Enterprise I will use, exceptional customer service! Thanks. Mrs. T **

The station manager, Kader, was helpful and charming at the Albuquerque International Support. We had returned the Outlander SUV this week, and had a great experience. We would be happy to use the service again and recommend to our friends and family. Kader and his staff were professional with great customer service. If there was a survey offered I would not hesitate to complete for Kader.

During the process of signing the agreement on renting a car I was asked and declined the additional insurance coverage of the vehicle. I enter my initial where I was told, took the car keys and left. After returning the car, 10 days later, I saw a charge on my credit card for the item I declined. The manager of the McMurray, PA, office told me he is siding with his employee since it was my word against hers. Since then I have placed several calls at the headquarters but have not gotten a call back. Terrible customer service, I will never rent a car from them again and when any of you do, pay close attention before you sign anything and read the signed agreement for unauthorized “accepted services“. I assumed there was a trust between merchant and consumer, my mistake.

Terrible Experience at DTW Enterprise – Dirty, Unsafe Car and Dishonest Practices. My recent experience with Enterprise at the Detroit Metro Airport (DTW) location was extremely disappointing and frustrating. I had reserved a large luxury vehicle, but upon arrival, the staff tried to manipulate me into accepting a much smaller car—while still charging me the same rate. After refusing, I was ultimately forced to pay additional fees just to get the type of vehicle I had already reserved.

25 July 2025. I rented an Audi SUV with Enterprise at San Francisco Airport. Enterprise gave me a car with the original run flat tyres changed to after market tyres (which I was not aware of at the time of the car pick up). The right rear tyre blew out on the way to Yosemite Valley and I nearly went off the road. I was lucky to be near the Chevon gas station at El Portal. The gas station staff were nice and tried to help me change the tyre. They found that the tyres fitted on the car were not run flat tyres but after market tyres and the spare tyre was also unusable (it could not inflate).

Be careful with Enterprise located at the Charles de Gaulle airport….They are a fraud! Before driving off their parking lot I reported a scratch on the door to their customer service Paulo …He told me not to worry about it because it was on his log already ..Just to take a picture and enjoy my travel …A day after returning the car they charged my credit card for the damage on the door for euros 2,000. Even if I sent them the picture they haven’t removed the charges …Still fighting them back …After the fact I read several reviews reporting this type of fraudulent cases and more …Don't rent there. You will end up wasting your time to fix their fraudulent charges.

Do not use Enterprise, they claimed we damaged the vehicle, which didn't happen but sent us paperwork stating the repairs were 76 dollars but the bill is for 270 dollars, claiming the car couldn't be rented out during that time. Totally BS. Do not use Enterprise unless you enjoy being screwed.

I had an emergency breakdown with my car. My dealer was out of loaners so I decided to use Enterprise to rent a car for the day. I obviously did not have a reservation. Upon entering the location "Management Trainee" started to assist. He asked questions like "Did I notify my insurance company?", "Was I going to notify my insurance company?". Finally I restated that this was a breakdown not an accident. So we got through that. They were able to get me a car and I was on my way. Returning the car was where the issues started to happen. The same "Management Trainee" asked me "What I hit". There were scuff marks on the vehicle. I explained to them that I did not hit anything but this man was so rude, he said I was elderly (64) and I probably hit something without knowing.

Dear Enterprise Team, I wanted to express my sincere appreciation for the outstanding customer service you provided during my business trip to Toronto. From the moment I arrived at Pearson Terminal 3, every team member involved—from the desk agent to the gentleman who escorted me to the rental vehicle—demonstrated professionalism and care. Karan, in particular, went above and beyond, walking me through the inspection process and ensuring I had all the necessary information. The service was impeccable, and it truly enhanced my travel experience.

I reserved a car and also confirmed the car at the Greenwood, Ms site and went to pick up & there were no cars available. Three other customers came to pick up their rental, 0 🚗, seems to be a common problem there.

If I could leave zero stars I would. Rented from Enterprise a year ago for 1 day and was charged for 2 days. Been trying for the past year to contact them to have this fixed and I'm always told someone will follow up with me shortly, but they never do. Poor customer service; will never be renting from Enterprise again.

Broken cars, no customer service, liars. They no longer care about customers. They do not care about belonging in business; they were a good company at one time. I feel bad for some people who don’t read their reviews.

The vehicle I received was somewhat dirty on the outside, which was disappointing. The check-out process felt suspicious—no physical documents were provided, and the agent stated that all information would be sent by text. Upon returning the vehicle, there was no inspection or confirmation of the vehicle’s condition. I was later charged $28 for gas, even though I returned the car with the same fuel level as when I picked it up. No receipt was issued at the time of return; I was simply told to “check the text.” Overall, the experience lacked transparency and professionalism.

The Saraland, AL location, although it appears to be convenient, Do Not Use this Location. Every Experience has been a Nightmare from dropping off vehicles to being charged an enormous amount of money. They call you back saying they can’t find keys and looking for vehicle. Even though I physically hand keys over to staff, document and take pictures and that’s not all. The harassment of phone calls from the company and constant emails notifying you of addition charges. This has to be stopped. I never do reviews but something has to be done. I have contacted them and followed up but headache still persists. I will never use Enterprise AGAIN.

I rented a 2025 Chrysler Pacifica on June 2 through June 5, for a family vacation. Before I rented the van the customer service rep told I should get the extra insurance to cover any other damages to the car. I declined because I was going to a resort and knew the van would be ok. I was late to return the van so I called Enterprise and told I would return the van the next day. So I parked the van under the carport before a hail storm went through Lubbock, so the van would not get damaged. The next day I returned the van the manager told me the van had multiple hail damage and use my insurance to cover the van. Now my insurance has to pay 3,000 dollars for hail damage. Beware of this Enterprise rental car company, there are money hungry people to get your money, I will never use them again and I will tell everyone I know how they work. Money scammers to make their paycheck.

Customer unfriendly buyer beware.! Enterprise Loyalty program is a complete fraud. I was a loyalty enterprise plus member and continuously had to fight for my credit of using the service, every rental. The website does not recognize me or the APP a complete fraud. I can use multiple vendors in my professional role but do not recommend Enterprise to anyone anymore as I always have in the past. I rented for 4 weeks last year in 2024 a solid month of car rentals and enterprise refuses to acknowledge my repeat business because they only honor 6 months prior to the time you call in to fight for your membership points and for what you deserve.

I rent from Enterprise frequently for work. The SFO airport location was one of the worst customer service experiences and the car was less than acceptable. I was told there was a full tank of gas but there was just under 3/4 of a tank. I only noticed when I drove out of the parking lot. I did not notice right away because there was a flashing tire and flashing engine light that I reported to the Enterprise agent on my way out. Two of the tire rims on the driver's side were completely scraped and there were various scrapes throughout the car.

DO NOT EVER USE OR TRUST THE INCOMPETENT NEW PHILADELPHIA LOCATION OR JOKE OF A COMPANY! They, initially, blatantly and unapologetically gave away our vehicle (which had been reserved for months) on our pickup day forcing us to leave for our wedding a day late. They, then, deceptively switched our initial reservation through Expedia without reason and unbeknownst to us, to then overcharge us nearly $1,000 above our documented reservation. THEN charged an additional $1100 for damages after we were side-swiped and a mirror was damaged even though we paid a deductible.

I had a very unpleasant experience at this location. An employee named Aharon treated me with disrespect and arrogance. I remained calm, did not raise my voice, and spoke politely the entire time—yet he spoke down to me and tried to “educate” me in a very condescending way. I’m 40 years old, and it felt completely inappropriate. There are cameras at the location that can confirm I was respectful. I usually tip service employees to show appreciation, which makes his behavior even more unacceptable. I do not recommend renting from this branch.

I’m extremely disappointed with my recent experience at Enterprise. I reserved a minivan two weeks in advance and had a confirmed reservation number. However, when I arrived at the rental location to pick up the vehicle, I was told no vans were available. Without offering any viable alternative or solution, they simply canceled my reservation on the spot. This caused a major inconvenience to my travel plans. I expected better reliability and customer service from a company like Enterprise.

They do not accept American cash. No convenience at all. I had a rental lined up. Had to drive 50 miles to get it. I Did not have a credit card to rent, leave with a rental and Kia was paying for it while my car was being fixed. Shitty way to rent vehicles. Learn to accept hard earned cash.

I have rented several cars from Enterprise in the past with no problem! Recently I made 3 reservations and when it was time to check when they will be on the way to pick me up I was told there were no cars 😡 One reservation didn’t have pick up service! Bottom line they never tried to accommodate me in the least! The guy did not give a shit period! The one on Southwest Ciutoff in Worcester! I won’t go there again! Jerks!

The Ft. Lee, NJ location rocks. The people here are solid, take care of you and send you on your way with no surprises. I know I can bank on them and that’s why I go back to this location. Thanks for the past and the future, 'cause I know I won’t be let down.

I made online reservations at two different locations. I was sent a text message and email for both confirming my reservations. But each time I arrived to pick up my rental car, I was told they didn’t have any cars available. I was told there were no cars available on both Budget and Avis websites. But was falsely given confirmation from the enterprise website, twice!!! I am in an emergency situation and I need a car. I should have already been driving!!! The workers were very rude at both locations. The representative in the contact us chat online was even worse. This company is horrible. I don’t know how they stay in business.

I rented a car for 4th of July 2025 weekend. I used Panama City airport like I have at many different locations. I left my personal car on their lot and it was towed by the branch manager. It cost me $725 to get my car back from Taylor’s Towing plus $966 to Enterprise. I should have only paid $295 the original agreement. I’ve contacted customer service which they stated someone would reply back to me which never happened. So now I have to suffer the lost of $1400. Thanks enterprise for making life harder than it already has been for me!!!!

I used Enterprise in Gilbert on Motorplex. I met Addie and she was professional, friendly and she cared about the best vehicle for me to rent. The entire staff was friendly, and they were busy. I left my phone in the rental car, and I called the next morning, and they ask me to identify the phone, and it all worked out. In conclusion Addie was my first contact, and she was awesome, and the entire team showed consistency in providing great customer service. Thank you ALL!

I booked a car, got confirmation by email that the booking was received. When I got to Enterprise they had no car available and they did not make any effort getting any alternative, spoiling my holiday.

I rented a car from Enterprise in Rome ga. I bought the extra insurance and was broke down 18 of the 24 hrs. The car was rigged and zip tied at the bottom. The person who was supposed to your Tow the car called and cussed me out saying I need to call AAA. I was Never compensated in any way for my trouble. The manager there is rude and I definitely would never recommend enterprise.

If I could give zero stars, I would. Renting from Enterprise Midtown Hippodrome in NYC (44th street) has been nothing short of a complete nightmare. This company is not just disorganized — they are incompetent and careless when it comes to customer issues or safety concerns. I reported serious safety issues with the car to multiple employees, managers, and customer service — gear malfunctions and not working, emergency brake locking up, headlights and wipers failing — and not one person seemed to care. They’ve made it clear through their silence and lack of action that customer safety and resolving problems mean absolutely nothing to them.

I am a long time renters at the Paterson NJ branch. About a month ago they switch workers there and now I would not recommend this branch to anyone. They are disrespectful and have poor customer service.

This isn't about any particular Enterprise location, this is about corporate. With the introduction of paperless tolls throughout the country there should NO additional "service fee" charge for repaying tolls. This is ridiculous & basically highway robbery. When rental ends customers are continually charged toll fees. Please discuss this at the next corporate meeting. Otherwise you will lose customers. WE pay the toll & we don't wanna pay you too.

Will never use this place again. Had doctors app to have blood work for surgery to be done and got my car saved for the next day. Went to pick up and they had no car or any vehicle for me. Missed all doctors appointments and had to reschedule surgery. Will never step foot in this place again.

I wish I could give a -0! Call to rent a vehicle due to mine being in the shop and having doctors appointments tomorrow! Received an email confirmation stating we could pick the vehicle up at 4:00 PM. We drive 25 mile to Georgetown, KY to pick it up and guess what…they have no vehicle for us to pick up! That is sad sad customer service! I will rent a ** before I will ever call Enterprise for a rental vehicle again!

I reserved a car for 3 days. On Sunday I extended my rental till Monday. On Monday I get a text saying I didn't return it on Sunday. I told them I extended it until Monday & was on my way to return it early. When I got there they said there was no record of my extension & was charged for a different price I was quoted when I extended it Sunday. No way would I pay $150 for 1 day. So I'm paying for an enterprise representative mistake. Customer service keeps giving me the run around since Monday & it's Wednesday. I've been a loyal customer for many years & VERY UNSATISFIED CUSTOMER!

I made a reservation 1 month in advance for a 10 day trip. Enterprise location in West Lawn, PA. I called 2 days before - to confirm the reservation. I spoke with a local representative. I received confirmation "All Good". I shoed up to pick the minivan - and.... they DON"T HAVE IT and there is nothing they can do about it. I left with NOTHING. Just imagine how many hotels and attractions reservation I had to cancel/reschedule. We were able to rent from Budget the next day. Contact me if you want Enterprise reservation number and dates details.

DO NOT rent a car from the Enterprise in Downers Grove, IL on Lemont Rd. I can not believe that I just received a phone call on July 8 at 9:00 am telling me that they do not have my car available for pickup tomorrow at 8am. 23 hours before I was supposed to leave! This is just crazy and shows an absolute lack of care for customers. According to the associate that called me, they learned of this on July 3, which would have given me time to find an alternative option. I understand that they don't want me to drive a car that's been recalled, but the fact that they waited until the day before to let me know is crazy. The associate was not helpful at all and did not have good customer service skills. Would never use in the future.

Forced to use Enterprise because I was struck head-on by another driver. Had issues picking up my vehicle because I did not have my original license with me due to the accident. I was told I could not drive the vehicle so my wife had to put her license on file. I found my license to following day, brought it to a different Enterprise and they told me it was not needed because being married we are both covered under the insurance. The car I was originally given did not run right when I went in the next day to provide my license they told me there was no cars available and to come back the following day to get a different one and even had an appointment time.

I called the Fort Lauderdale office just to ask if they drop off vehicles. The lady that picked up the phone said, "Call a different location." I said, "The adjuster gave me this one." She laughed at me and called me a **. Listen to the audio please. Why would you hire anyone to speak to your customers who are in desperate need obviously after an accident and looking for help to be treated this way. I asked for her name. She continued to laugh a me while I was clearly hurt and upset about how I was just treated. Never in my life have I asked for someone help as a customer and they openly call me a ** when I was being extremely polite like I always am being I work in customer service. Please do everyone a favor and have this lady fired. I will be writing a bad review on every forum due to me still being out a rental car and she hung up on me so now I will be late for work.

My wife is a foreigner. English is her 2nd language. She rented a mid-sized SUV and returned it the next day for a full-sized SUV. She returned the latter 3 days later for a 4-day rental. She returned home to inform me that the charge was $1700+. I froze the credit-card account immediately but Enterprise managed to get a charge of $1,410.67 in, anyway. The charge should have been $656 (w tax) so she was charged more than double the rate quoted on the website. And now I have to play hell trying to win a chargeback.

Reserved a minivan 5 months prior to traveling on a family vacation. Confirmed over the phone 2 days before flight into the area. Go to get the car. Am told I am now in a sub compact Hyundai Kona. Turns out the minivans they used had a recall. That would have been nice to know days ago! The person just said, "Sorry it’s the best we can do. It’s not our fault." I’ll never use them again.

I went to the Enterprise branch on Collier Blvd Naples to pick up a car that I reserved last week. I had the worst customer service experience there in my whole life. The guy was extremely rude and refused to give me the car. I called customer service to complain. They promised that they would call me back. It’s been a full week and haven’t heard back from them. Don’t go there.

Terrible experience in Paterson, NJ. I returned my rental on one day and they charged me extra for days I didn’t use. They didn’t check the camera footage and now won’t refund me the money. Very unprofessional.

I reserved a car. Went there to pick it up and then they tell me they have no vehicles available after I reserved one online. Poorly ran company. I don't recommend to anyone who is needing to rent on a timeline. They said we could come back in a few days and see if they had one....

I traveled to NY with a reservation for a luxury car. Got here, they said they didn’t have one. Called another Enterprise, they did the same exact thing to me, just booking the reservations and not actually having the cars. I’m currently stuck here without a car that I wanted and they think it’s not big inconvenience because they offered me a shit bag car instead. This company has zero respect for customers time or plans and I am seriously upset as my entire vacation is ruined. Can’t count on Enterprise, don’t choose them.

Good afternoon. Taken a bit of time but I want to say that my last rental experience was very satisfying in June 25. This is why I chose Enterprise over other companies. I was looked after by Kwame at the Gatwick airport facility. I am a returning customer and will again be renting from Gatwick this month. Thank you at this location for making my car rental hassle free

Not once, not twice, but three times I had a confirmation number to rent a car. They took my driver's license number and credit card information. Each time when I went to pick up the rental they said, "sorry, we do not have a car for you." Call customer service. The operator was very nice and said it would be escalated to a manager and they would call me. No phone call. Went to my local Enterprise location and spoke to an asst. manager. He rolled his eyes at me, he listened to my story as he looked up at the ceiling. Like I was boring him. What a joke of a company. Do you think I will ever rent from them? I know I am just one customer, but this company's practices stink.

On June 16, 2025, my husband and I rented a car to take a trip we had been planning for the better part of a year. I talked my husband into renting a car from Enterprise, because if something goes wrong, we can call Enterprise and “they’ll pick us up.” We picked up our rental at a small branch in Hillsboro, Ohio. Our reservation for our 9-day trip had been made weeks in advance. We waited in the small office that had 1 employee desperately trying to answer the nonstop phone calls and take care of incoming and outgoing customers. Trystan was doing his best. As we completed our walk around of the 2024 Nissan Rogue, I asked who we call if something happens. Trystan gave me his card and said email me. Email me because I will never get to all the phone calls.

The rental web site is easy to use, but you must verify at the pick up location especially in smaller centres. Two consecutive times the vehicle was not available. One time they made a reasonable accommodation, However, the second time, no vehicles were available even though the central booking said there was and the live agent assured me. I received a confirmation, but it was no good as the local agent called me and advised me no vehicles would be available for the next week.

I never thought I'd have to post something like this publicly, but I’m at a loss after multiple failed attempts to get a response from Enterprise regarding an issue that has now turned from inconvenient to inhumane. Over the weekend, I returned a rental car to the Charleston International Airport location, and accidentally left my 90-year-old mother’s wheelchair in the back. I take full responsibility for the oversight. After celebrating her 90th birthday with over 200 friends and family, I was suddenly informed of a flight delay due to the weekend weather and had to scramble to catch an earlier flight to make it to a film shoot. In the chaos, I forgot the chair had been placed in the back of the rental just before I left for the airport.

I rented a car from the Yardville office in New Jersey. They were very professional. My problem is with their toll collection agency. I used my own EZPass while renting the car. I received an email charging me for tolls. I sent them my EZPass statement showing my times and toll plaza. The times didn’t agree with their times. It turns out that the times show on my EZPass statement were in 24 hour clock. Their times were n 24 hour clock. It appeared they stripped of the 1 on the 24 hour clock. My time was 13:10. They said my violation was at 3:10. I spoke to a supervisor and asked for a copy of their statement from EZPass so I could compare. They said that was impossible. Now I have no recourse except dispute the charges with Enterprise.

What is the point of reserving vehicles weeks in advance when you never have the vehicles available for me? I requested a standard SUV for a family of 5 and luggage for a vacation. Get there a month later, no standard SUV available. I was stuck with playing Tetris with luggage for a whole week of vacation with a smaller vehicle. Other times, it's "We don't have a standard SUV, all we have is a minivan for you." I don't need a minivan for 25 days of work in a wooded/mountainous region! I always book weeks in advance to give ample to time for a vehicle reservation and there's just never any reciprocation.

I've been wanting to write this review for a while now. I waited because I have a rule: do not write or say anything when you are so upset. I wait a bit before I let it all out! Well, it's time to let it ALL OUT! I rent often, I am a realtor, and have a listing in Cape Coral, which is 280 miles from where I live, so it's convenient for me to rent when I head that way. I've rented from two locations: 1. 12037 SW 117th Ave, I deal with Memory. 2. 12394 SW 128th St, I've dealt with Jose (manager) and Luis

I have been a customer of Enterprise for over 30 plus years but I seriously doubt that I will ever use them again. We rented a car on a daily basis for a trip to Florida because we weren't sure how long we'd need it. We were advised that if we turned it in a day early before the 24 hr next day time that the additional $72 day rate would be deducted from the price. We originally planned on returning it on the 15th but turned it in on the 14th instead.

Got a quote Friday morning to get a car Saturday morning at the Davie, Florida location and dropping it off Monday morning at the Fort Lauderdale Airport. They gave a quote that was in our budget so I accepted they did not need a credit card and did not give me a confirmation number, but 2 minutes before the branch closed on Friday someone who said he was the Branch Manager, Dimetri, called to say it would be an additional $75 and tax for the same car. He was arrogant, rude and would not even give his last name.

My adjuster made reservations for me to pick up a vehicle due to the fact that I was involved in a auto accident. Enterprise as a company has a policy that you cannot rent a car without proper information like your name has to be on the PG&e bill. You cannot rent a car without this information. In my case I'm going through a hardship going through a divorce. I live with my mother now. I have four kids, I have a job, I have responsibilities but because my address is different from my license but there's proof I have proof of my mail being delivered to my mother's address who's lived at her house for about 10 plus years it is a very very big inconvenience because I got multiple letters coming to this address. I understand the policy but how old is the policy. Example you get updates on your phone how often do they update proof of address because nowadays verification is so hard to do so I'm not a scammer. I'm a father, a brother, a son, most important of all a human being.

ENTERPRISE is a mess. I've had more than a few bad experiences. They tell you whatever to make it sound good. But no managers EVER get back with you. The one time the local regional manager did he made a bunch of promises he didn't keep. And then he became part of the problem. The last experience was probably the worst. We had car problems on a 10 hour trip for AAU basketball. We reached out 50 times to get help.. No help. We had to try and rectify the situation ourselves. But because of the time it took trying to find a solution our boys were late. Sad that no one even called to see if everything worked out if we were OK and safe... THEY TRULY DON'T CARE.. They already got your money. Bad for us is this is the Only car rental in our City, so they care even less 'cause where else are we going to go... And we rent a lot.

I recently rented a intermediate-sized SUV for a trip. The original rental information included a GPS integrated within the vehicle, due to the last trip, my phone died and I was left without any direction to get home. After the initial rental was set up, I went to the Enterprise location to get information about my size and height with being unable to fit in the compact SUV I originally selected, they switched me to a intermediate SUV. When I picked up the SUV the vehicle did not have a GPS integrated. On my way back from my trip, the front connectors for charging phones didn't work and my phone died again, leaving me in the exact same issue. Another thing was the owner's manual was in the spare tire compartment. I was looking for it as the lane assist nearly got me killed multiple times in construction zones. I am very unhappy with this outcome.

I have one of the worst experience with this company. I am rent a car from different companies and they are very good customer service but this location specially the one guy is frustrating, annoying and he is kind of dictators. Keep you waiting for at least 30 minutes to show his importance. I will never ever rent a car from this location again.

I am very disappointed and frustrated with this rental company. I called Enterprise to schedule a vehicle pickup at the location where I will drop off my car. I had to call 5 times to get anyone on the line. I waited for 15 minutes on one call with no success. Finally, on the 5th attempt, I spoke with someone. She scheduled the pickup to inform me that once I arrived at the body shop, I would need to call to confirm my presence. I asked, 'So, what is the purpose of calling a scheduled pickup?' She then told me I had to "confirm" I was at the location.

I love Enterprise Car Rental. Enterprise is always my first choice. A shout out to D. Recently, a representative from the Bradenton, FL area next to the Lakewood Ranch, FL. area was a tremendous help to me. He focused on my special requests and definitely scored high in my interest to continue with confidence the brand I believe in and have for years. Thank You, "Dylan S.." He is truly amazing...

Manager Alessandro at the Walnut Creek CA location was very dismissive and refused to work with us in renting a car, because of FL DL. Denied us service. We went directly across the street to Budget got a better and newer vehicle a Ford Bronco 2025 for 100.00 less. Nicer staff. The district manager was to call us and 1 week later no response. As a travel nurse my company paid for a rental there for over 2 years. Zero loyalty there. I will never rent from enterprise again.

I booked a car rental online and placed my debit for payment. When I went to pick up the vehicle I didn't have my card with me and their tap won't allow $150 charge so I had to wait and call someone to get me so I can get my card at home. This is such a hassle. Not recommended at all.

Absolutly terrible!!!! Do not rent from Entrprise no matter what!!!! Totally dropped the ball on a 15 passenger van rental, no van, no alternative solution, left high and dry with no van for a work retirement party! 15 People waiting in a parking lot for a ride and no van to transport the party of 15! Enterprise even called the night before confirming the rental and did not produce the vehicle as promised. I was at enterprise at 8am for the vehicle and nothing except "were sorry". What!!! You're sorry, what am I supposed to do now!!! No vehicle!!! I rented this vehicle 2 months ago, so no excussed as to why the vehicle wa not there! Had to scramble for transportation solution for a party of 15 for a retirement party. Staff at enterprise did not care, offered no solution, asked for a mgr to call back, no call back, no one seemed to care, nothing.

Only leaving one star because I can’t leave 0. Twice, in medical emergencies, I’ve rented a car (once online, once through the phone), RECEIVED CONFIRMATION, then been told the next day or later in the same day that no car is available. Their rental phone number and their website are inaccurate and deceptive. They know this. Today (Friday) was the worst because all of my local ones close at 5:00 for the weekend, meaning I didn’t have the chance to contact others to see if a car was available because I got confirmation that one was available at my local Enterprise. So now I can’t go be with my brother-in-law before he has surgery for a recently discovered brain tumor. Shameful.

Updated on 06/24/2025: EVEN ENTERPRISE CEO WON’T RESPOND.

Reserved a vehicle 6 months ago, confirmed twice this week only to be told 4 hours after scheduled pick up that there was no vehicle available for me. Seems reservations are being made for vehicles that don’t exist. Do not choose Enterprise if you would actually like to pick a car up.

Foreword: The only reason I give Enterprise ONE star is because I can't go lower than that. I recently made a reservation with Enterprise for a 15-passenger van for a family trip. When I arrived at the branch that I had reserved for the pickup and drop-off - WEEKS in advance - I was informed that the van had not arrived yet and that they would call the other location (from which it was being transferred) to get an ETA on its arrival. I was then informed that the van would NOT be arriving because of some recall that apparently went out the SAME DAY I was scheduled to pick it up. And instead of coordinating a replacement and accommodating the customer, I was told to check (on my own) other possible locations ranging in distance from Ronald Reagan Airport to Dulles Airport! On top of that, I was told that these locations were "first come, first served," which defeats the purpose of the RESERVATION that was made!

I made a reservation for a rental car at Enterprise Rent-A-Car. 10 minutes before the expected pick-up, I received a voice message telling me that they had no vehicle to accommodate my request at their office. No replacement vehicle for my time slot and no possibility of canceling on their end. Customer care was contacted by phone but I received no follow-up email communication.

So many issues! Two week rental. First rental had engine malfunction. Got a new one which had a small dent in windshield. It expanded greatly. Try to swap out this vehicle and no help from anyone. Corporate cannot even get ahold of this location because it is an airport. No phones only email which they do not respond to. No way to reach them and they closed our account like we do not have one of their cars. I know this post sounds crazy but it is true. Do not rent from airport if you do not want problems.

I made a reservation for rental car only to be told upon arrival that they did not have a car available. Seems like they would be able to tell me that when I reserved the car. Instead their reservation system confirmed the reservation. It would have been much better if they had told me upfront that they would not have a car or even tell me it was likely they would not have a car. With that information I could have started on plan B and perhaps figured it out. But since they appear to be knowingly engaging in over selling their available inventory and stiffing a significant number customers, I can't even give them 0 because they made my situation worse simply by me using their reservation system.

Complete disaster trusting the people in Upper Marlboro Maryland. Went by Tuesday to reserve and confirm I could get a car for Thursday. They told me I did not have to pay to reserve the car which I offered. They told me to "just come in" on Thursday and they would have some cars. Waited in a half hour line as only one person was working at the counter and was told they had nothing to rent. I would NOT recommend these people for any kind of service for anything car related. Untrustworthy and disrespectful to say the least.

Having been with State Farm for over 25 years they always recommend Enterprise. When I question them about their association they like to discount it when Enterprise screws up and this time they gave us a Chevrolet equinox which I really should've never even taken because it was cutting out leaving the parking lot at where we were late for work And it got stuck with my wife in the middle of a 595 ramp on University. Just all power shut off so it was on the on board.

I had an absolutely amazing experience with Enterprise, and it was all thanks to the incredible team of **! From start to finish they made the entire rental process smooth, stress-free, and enjoyable. Customer service like this is rare, and it truly made a difference. Thank you, ladies, for making my experience a 10 out of 10! (5400 S US Hwy,1 Ft Pierce, FL 34982.)

The rental car experience in my entire life. I called 24 hours in advance to make a reservation and request a pick up from mechanic. Confirmed and gave cc info. Arrived here 925, waited till 945, called and was told ‘I didn’t know you needed a pick up.’ It was clearly in the confo. He asked for address. I couldn’t find it. Hot up said a bad word so he cancelled my reservation leaving me stranded. He should be fired. I was left with no vehicle in 90 degree weather. Thankfully my mechanic dropped everything to get things done in an hour and a half while I waited but missed another appointment. DO NOT DEPEND ON ENTERPRISE!!!! Worst company out there!

The entire Team at the Bend Oregon location was amazing. They helped me get into a rental car on Sunday afternoon and the entire experience was great. They also gave me a ride home. I will definitely use Enterprise again for my rental needs!!!

Had to make a last minute rental, 6 days notice. Called Enterprise and while on hold was given the website indicating that faster service and rental was available online, and their preferred method to initiate a reservation. Made my reservation, went to pick it up and was told by the manager. Oh yeah, I was supposed to call you and tell you we wouldn't have your SUV. Only option given was to drive 45 minutes to a different Enterprise and try there. He indicated that the SUV I wanted was there, no offer to get it brought to this office. There were multiple ways to make this right but no effort. Enterprise will not be getting my family's business anymore.

I trusted Enterprise to have a second great experience like I did on the first. I got disappointed. Upon arrival for pickup from my reservation I was charged for my fiancée as a additional driver because she has not had her driver license changed over because she moved in with me 2 days prior to our pick up of rental car. The car was dirty. The customer service rep did nothing about the situation. I told the management on location while going over the car before leaving the car was dirty and a stain was in passenger seat. I was told to just scrub the stain out. With this being said be careful. Search for other rental company if you have the time to do so. Unfortunately me and my fiancé was forced to take the car because the trip we took we had no time to try someone else. Good luck. Hope your experience is better than ours. God Bless.

We had a reservation for 2 weeks for a car rental. Today we were supposed to pick it up & they called us 13 mins before to say they didn't have a vehicle. My sister had to go to Indianapolis last min.

Horrible! Reserved a vehicle several months in advance only to be called the morning I was picking up to be told it was no longer available because it needed an oil change. Then told me I could call and try to find another one myself! I questioned that and was told there was nothing they could do! So much for Customer service!

I reserved a “Luxury SUV” approximately six months ago. I called the Enterprise location in Grove City, PA approximately a week ago to confirm my reservation and that the “Luxury SUV” would be available. I was told it would. I was supposed to pick up the rental today at 9:00am today. I get a call today at 8:12 am telling me they can’t gut the “Luxury SUV”. They have a minivan instead. What was the point of making the reservation six months ago!!!? This is the third time this has happed to me with Enterprise. I reserved a full size car. And when I show up to pick up the rental they try to give me a BMW two door convertible. Don’t get me wrong, it was a nice car but there I was no leg room in the back seat and no trunk space. There was four of us traveling out of state. Why do they keep doing this.

We paid to rent a Mini van and ended up getting A Nissan Pathfinder. It was filthy windows were not clean. It smelled like sweat and the ride itself was painful. It was like it had no shocks. They told us when the van had come in from a previous rental that its windshield was broken and it wasn't fixed yet. This was in Bellevue NE. Which runs into Omaha NE. Instead of getting a van from another Enterprise rental dealership they stuck us with the worse ride they could give us. And yes this complaint is going to social media. We have rented from this dealership before and those experiences were great. What in world happened this time. That Nissan ride was terrible as I have a broken shoulder and every little bump made me scream. My husband was driving and tried to be careful. Take better care of your vehicles and your customers.

Three weeks ago, I reserved a 12-passenger van for a 2-week family vacation we've been planning for a year. I live in a small town so our choices for rental companies is very limited. I have had success with Enterprise in the past so I had no suspicions that it would go so wrong this time. A day before I was to pick up the van I was notified that they didn't have it. In a panic, I called another office in a city farther away to reserve a van and I was assured that they had a vehicle for me. It wasn't until the end of the business day that someone noticed my reservation and called me to let me know that they didn't have a van either.

I recently rented a vehicle as I have done several times from this location Rehoboth Beach Delaware. I've experienced a couple of minor issues, ie: vehicle dirty, not properly fuel, employees attempted to charge me for EZ Pass tolls that were paid by my account. These were taken with a grain of salt. Now I'm being accused of damage to the vehicle I rented, even though both employees who performed pre and post inspections never informed me of said damage, vehicle was dirty unwashed and when I returned to Enterprise after being informed I was being held accountable for this damage, the vehicle was moved from where I parked it and it was inspected. I have never had as much as a ticket in my 45 years of driving, never had an at fault accident EVER!!

I went from Enterprise for the past 35 years. Enterprise in Goldsboro North Carolina is very unprofessional. Every time I rent from there there's always a problem. One time I didn't even get a vehicle but I had reservation ahead of time. I've noticed a lot of people is having the same issue with the employees. Unless you are the same race you will get better service. If there's other Enterprise that you can go to I advice to go there and not the Goldsboro North Carolina location.

To Whom It May Concern, I am writing to express my deep dissatisfaction and outrage at the appalling treatment I received at your Enterprise branch located at 1414 Hwy 6, Sugar Land, TX 77478 , TX. The experience was not only frustrating and disorganized, but also marked by blatant disrespect, dishonesty, and unprofessionalism—specifically from a staff member named **.

I arrived to pick up my rental and was informed the vehicle was not available due to a recall. I was told the closest vehicle they could replace it with was smaller. Being that I needed the vehicle, I went with it. After waiting for about 20 minutes for them to "clean it" since it was dropped off after hours, I was informed that they found that vehicle to have been returned with "damage" and they couldn't rent it to me. They miraculously found another vehicle that was the same size as my original reservation to replace the replacement with.

I’ve been a loyal Enterprise customer for years, but this was by far the worst experience I’ve ever had. Claudia ** provided incredibly poor customer service—she was dismissive, unhelpful, and downright disrespectful. My family and I traveled from Boston, MA to North Carolina for the first time, and unfortunately, this experience may make it our last. We reserved a full-size vehicle, but upon arrival, Claudia informed us it wasn’t available and offered us a pickup truck instead. I was traveling with my wife, our one-year-old child, and my elderly mother-in-law. We had multiple suitcases, a baby seat, and a stroller—clearly, a pickup truck was not a suitable or reasonable alternative. When we explained our concerns, especially with rain in the forecast and our belongings at risk of getting soaked, Claudia simply told us to “deal with it.”

The representative did NOT asked to check the car for dents and scratches, did not tell us the gas level on the vehicle and other actions that we are used to when renting a car. As soon as we drove out the minivan we noticed the following items:

Had to have my vehicle towed from my place of employment. Called the Enterprise rental number, finally got to speak to a real person and answered all kinds of questions. I was assured that a vehicle was available and I could pick it up anytime before they close. I took an Uber to the Enterprise place and was informed that they had no vehicles available. That the number I called doesn’t check availability. WHAT??? Had to Uber back to work and make other plans. Never will I use the company and I don’t recommend you do.

My wife's car is in the shop for repairs. We had elderly guests arriving for a memorial service so decided to rent a car that would be comfortable for the four of us. She placed the order on Wednesday and we were to pick up the vehicle on Friday @ 1 pm for a one week rental. As we were pulling into the parking lot to pick up the vehicle she received a voicemail saying that they had no cars available and were searching surrounding areas for candidates and would contact us if they had one available. Needless to say we never got a call. Unfortunately this is the only rental agency in our area, but rest assured I'll travel out of the area if I ever need to rent a car again.

On 05/05/2025, I, R.E.D., was denied a car rental by Enterprise at 3101 S Memorial Dr in Greenville, NC due to a stated policy requiring me to have both a primary and secondary phone number. I am a single independent retired ** man with no logical cause to have a secondary phone. I went back on 06/06/2025, at which time they refused to show this policy in writing or to acknowledge that my denial had even occurred. Yet they upheld this suspect policy against me. Moreover, as I had clearly been waiting ahead of a ** couple, they were selected before me - indicating discriminatory practices.