Enterprise Rent-A-Car Reviews

Enterprise Rent-A-Car at City Fountain Valley, CA did some tricks to claim when I rented. Some cracks and underneath cover popped out before. They charged me a claim. That was cheating. I learned the lesson when going to rent a car, I need to take photos around the car, as much details you can. Enterprise is the worst rental car I'd ever know. Never advise anyone to rent car at Enterprise Car Rental.

Enterprise Rent a Card in Bayamon Puerto Rico is fantastic. Personnel there is very professional and kind. They always smile and answer most of the questions I've had. I want to give 5 stars for their service. Thanks a lot!

I am extremely dissatisfied with Enterprise at Raleigh-Durham Airport and with Enterprise’s 800-number customer service. I rented a car at Charlotte Airport on Wednesday, May 13, returned it to RDU on Friday, May 15, at 1:00 PM, and as of Sunday, May 17, the rental still has not been closed out, and I still have not received a copy of my receipt. Enterprise’s own process says receipts should be available online beginning 48 hours after return, but that has not been my experience here.

Enterprise says they rent cars, but at two locations, one on the Outer Banks and one in Elizabeth City NC, the only rental car places within hours they will not rent a car to you unless you are bringing it back to them. You can not rent a car and drop it at any other location. I guess they think everyone just needs a ride for the day as they have offices and locations at many cities in NC. And when I asked both locations will allow you to drop off a one way rental so they will accept cars and they will allow you to make reservations online for a one way rental but the day prior to your pickup they will call and cancel the reservation. They have done it twice at each location. If you talk to customer service they say they will get it sorted out sorry for the inconvenience but they never call back.

Enterprise in Burlington Iowa is a joke. They send you out in vehicles that have bald tires which is dangerous to the renter and the people around them.

The location in Commerce, GA, is a joke. Do NOT rely on this location if you are in need of a rental. Even if you have a confirmation online, they don't deliver...either they gave your car to someone else, came in damaged, didn't get returns...or whatever. The car we finally got was filthy and out of gas. Mind you, there is a QT in the same parking lot. Horrible management...always saying they gotcha back...right.

I rented a car 5-7-26. I didn't get any kind of invoice. I called, emailed, and l left messages about having stuff left in the car that I was missing. Never heard anything. Will I rent from them again. Hell no. Email was **.

Tried paying for rental on app. No go. Called customer service to pay no go. 1/2 hour later someone called saying that if I went and got gift cards, I would get 50% off. I got scammed!!!

Had a corp rate and tried to use a corp CC and because it didn't have a chip they can't use it. Also don't take debit cards either. Used to be a good company but not anymore.

I Booked two separate locations in Little Rock Arkansas and Benton Arkansas. When I showed up no vehicles available. This resulted in me missing a family funeral. If I had know no vehicles would have made alternate plans.

Customer service at the point of closing the deal is very good. Customer service after the rental is not. If a phone number is posted on the web site, it is suggested NOT to let the caller wait on hold for more than ten minutes (could have been longer, I hung up). It should also be noted I am a returning customer (more than two times in the the last several months). The door has been opened to search elsewhere.

Do not rent from Enterprise. It's not worth it. They made a error when it came to damage on the car I rented and then left me with the consequences stating that it was their company policy to put me on do not rent list and send my bill to credit collections. My insurance company is actively talking to them in agreement with sending them money yet they proceeded to harass me for payment. The accident was reported to them fully and when they failed to document the extent of the damage they put it on me. A company that makes errors is fine but a company that makes errors and then blames the customer for their own error is someone that you should never deal with. I will never rent from enterprise again after 25 years of being a good customer and spending tens of thousands of dollars with this company.

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side). Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation.

Extremely disappointed with Alamo/Enterprise in Sweden Lulea airport. I have never seen such a terrible attitude towards customers. I rented a car with 'Super Collision Damage Waiver' thinking I was fully covered. Upon return, they charged to me 3,000 SEK for a tiny stone chip that is clearly 'Wear and Tear' per their own global guidelines (less than 20mm). Worst of all, when I challenged them, the photo they sent back showed the chip had been visibly enlarged/ground down compared to the photo I took at drop-off. It looks like intentional tampering to force a charge. When I called to resolve this, the staff was mocking and threatened me with even higher fees (15,000 SEK). Avoid renting a car from this company at all costs!!!

No directing us with a Novato location 94945z renting a car that do not operate renting cars that are filthy dirty as a manager. There’s nothing about it. Her name is Naomi. She’s made every rental situation I have there with some sort of issue that appears to be easy to fix but she makes it quite difficult and then she wonders why that I’m frustrated because she overcharges me.

Paid rental with Capital One, paid deposit with PayPal. Now both saying they don’t have the deposit.

The Incident: Maybe 2 days into my rental, while driving in clear conditions, the vehicle suddenly malfunctioned. I heard a loud beep, felt a physical jolt (like a roller coaster drop), and a Red Triangle (Critical Drive System Error) flashed on the dashboard. I immediately stopped to inspect the area. I had hit absolutely nothing—no debris, no bumps, no other vehicles.

I made reservations a month out for a rental car. 2 days ago I called to confirm and was told “no problem, we have your reservation. Come in on the prescribed day and pick it up”. I went to pick the car up today at the office in Live Oak, Fl. And they didn’t have a car! The representative had no solutions to remedy the situation. She had given 2 or 3 customer's extensions on their rentals, knowing that she would have no cars left for customers like me who had reservations. Why would anyone with any common sense do that? This is poor management and poor business practices. I don’t know how they stay in business with this type of management skills. I gave them 1 star, and would give no stars if that were possible. I won’t be doing business with Enterprise ever again.

Incompetent customer service either lie or don't know what they're talking about, and terrible corporate policy backs them up. It's fine. I'll just front the money for the rental I was told would be paid for, no problem. It's not like Enterprise makes 40 billion a year and can't accept a payment from a 3rd party.

Worst customer service ever! Left car key and wallet behind, could not get a hold of anybody at location so literally had to send management an UBER eats to have driver hand them their phone to talk to someone at location. Thankfully, they found my items (this was a Sunday night). I was promised it would be shipped out the next day, two weeks later and getting the run around every. Single. Day!!!! I still don't have my items!!!

From the customer service to the quality of the car I rented, I WISH I could give ZERO stars. Even their "escalation" department agents have a terrible attitude. There are enough one star ratings here to PROVE that NO ONE should ever rent from Enterprise. They DO NOT value customers in any way.

I had one of the worst experiences I’ve ever had with a rental company at Enterprise in Dulles Airport. I arrived around 2 AM after a long, exhausting trip, and it was freezing outside with no easy way to get home. I specifically reserved a vehicle in advance, yet when I got there, they told me the car I booked wasn’t available. What’s the point of making a reservation if it’s not honored? On top of that, they started adding unexpected charges that were never clearly explained during the booking process. It felt like they were just piling on fees at the counter, knowing I had no other option at that hour. The lack of transparency was extremely frustrating.

I reserved a car weeks before the date of pick up and performed the recommended express check in the day before pick up. I arrived 30 minutes before the 9:00 a.m. pick up time (the time that the office opened on Saturday, April 4, 2026). I was first in a line of several people who arrived behind me. When the doors opened, I was advised by the agent that my vehicle was not available and that I was notified of this by telephone.

Down town branch. The manager name Christopher **. The people there are rude, bad, they know nothing about attitude. After I had my reservation week in advance I went to pick my car. There was no car and they said come back next week, they must joking so I canceled my reservation and went with Hertz. In 5 min I got the car I want, my advice stay far from Enterprise.

If I can rate a negative rating, I would. They charged me for damages I did not make. Long story short, My car was being worked on and I needed a rental during this time. Enterprise did not give me the car I was promised. Instead gave me a much bigger vehicle causing me to buy extra insurance each day. They said they should have a smaller car within a couple days and I can switch it out.

I am writing to formally express my dissatisfaction with a recent experience at your Atwood branch location in Cranston, RI. I had a confirmed reservation for a midsize vehicle on Friday, April 17th at 12:00 PM. I arrived at approximately 11:50 AM, expecting my reserved vehicle to be available and ready. Upon arrival, I was informed by the branch manager, Tanisha, that the only vehicle available was a very small car that did not meet the specifications of my reservation. I was also told that inventory was extremely limited. At that time, I respectfully shared that I would have appreciated a courtesy phone call prior to my arrival, informing me of the low inventory. This reservation was not casual—I needed the vehicle to officiate a funeral, and timing was critical. With advance notice, I could have made alternate arrangements.

The Enterprise car rental in Greenwood are very experienced, polite and friendly. They make sure their customers are pleased with their vehicle. I have never been disappointed with them over the years., Enterprise is great with a five stars review.

Everyone is friendly and helpful. Easy online rental. Excellent service. Thank you.

This company is a joke. They tried charging me double for a vehicle I had already reserved because they gave it to someone else after sending me my confirmation. I called the customer service number to give them the benefit of the doubt to fix it and I got stuck on hold for a bit off and on just to be told the management team will call or message. They don't know when and could be on the day before I'm suppose to leave on my trip. Ya okay that makes perfect sense. I should sit and wait for them to fix it after they already scammed me now 3 times. This place is horrible, horrible and they're the one that asked me to call to fix the issue on top of this crap. I will be more than happy to share the emails of confirmation and the names and manager I spoke to that brushed it all off.

Enterprise is the worse on customer loyalty and customer satisfaction while price gouging. Rentals are now higher with more mileage and less never cars. Every single car I’ve had lately has had mechanical issues and for 65 dollars a day this should not be happening. They don’t even compensate you or issue points or any type of thing when it happens. Just keep charging you or asking you to take it to one of their authorized dealers to be fixed on your time but their dime. I didn’t get a rental to have to sit at a mechanics all day anyway.

I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a trip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals. I added my rental info below to help prove this is trustworthy.

For many years I have been completely satisfied with Enterprise one-way car rentals. This year, Enterprise suddenly instituted a $300 one-way surcharge. Customers would like to be alerted to a new surcharge of this magnitude, but it was hidden in the pages of the rental contract. A livery service is now a less expensive option.

I just wanted to write in and share how much of a TRULY WONDERFUL experience my husband and I had with our local Enterprise staff @ the Shadeland Branch. Specifically Jay **- He was amazing to work with - Very polite, shared all costs and concerns we had up front. (No one likes surprises) and he put us in a vehicle that we were comfortable in all around with unlimited gas mileage and comfort for our long haul. The entire staff was pleasant and welcoming into the building but also spoke to customers outside waiting - which is nice to see these days! GREAT peeps, GREAT customer service, GREAT location!

We booked a 12-seater from Enterprise for our spring break trip, and right before the trip started, they called and cancelled on us. At the last minute. No real solution, nothing. We were desperate, so we scrambled and booked from other locations. This all happened in Connecticut. After seeing multiple cancellations, we decided to go in person to an Enterprise location to understand what was going on.

I found a gross mismatch between information communicated via my local Enfield branch and that of the main offiice regarding insurance. When I hired the car, I was told by three separate staff members that they took the excess amount on my insurance as a premium sum for their insurance. So basically, if their car had an accident, then that money would be used to claim off their own insurance and not mine. None of this was true. So if you are told anything by this local branch, then check your contract also. I would not be using this branch or any other branch of Enterprise again.

I am from MI and I went to Enterprise on Hills dake Beach Fl and it's in ghetto town. They are all useless. Never again. We had planned to go to Miami Beach for the day and that Branch ruined it. So they took forever talking eating and gossiping after we wanted a car. Then they said it'll be a minute to clean car out!! Why aren't the cars already cleaned out?? Why do we have to wait as no one helps us?? Then I asked if they can take us home after we returned the car. They said, "No. It's too far" and The Enterprise in Saginaw me picked me up in Bay City a lot of times and didn't saying nothing.. So we waited an hour to waste our time!!

Booked a car and received a confirmation number then drive 30 minutes to get car and you guessed it "No cars Available." Enterprise don’t book a reservation without the inventory to cover it. The Wilmington NC airport Enterprise sucks. 👎

I rented a truck from Enterprise Rent-A-Car back in December, and the experience was terrible from start to finish. The truck was NOT clean—inside or out. The windows were so bad I had to pull over during a trip with my grandson just to clean them myself. That’s completely unacceptable for a rental. On top of that, the staff at pickup were unfriendly and acted like they didn’t care at all. When I returned the truck, the manager apologized and told me to call next time so he could upgrade me and make it right.

I had a great experience at Enterprise in Sachse, TX. The manager, Travon, was very pleasant and accommodated my needs regarding the vehicle size. Michelle showed me the vehicle and ensured I was comfortable with it. I highly recommend Enterprise because they have the vehicles of choice, the wait wasn't long, and they followed up with a phone call after I returned the vehicle. Great customer service!

For 6 weeks I have called 23 times. Every time I was promised a call back and get nothing. I've been hung up on twice by the manager at the Mansfield OH location. Apparently he can't have an adult conversation. They are overcharging me for my rental. I have it documented from my insurance company and the collision center. All I ask is that someone calls me to resolve my situation.

Rented a minivan to pick up and drop off at johnstown location. Sales clerk frank asked for dl and cc provided then wanted phone # plus another then asked for 2 others, said I could make them up or use anyone's?.. When I balked at that he touted they are allowing me to take a 40k vehicle. Then he declined my reserved rental saying I had an attitude. Will not rent from them again. They have gone down while rates increased. Snotty service.

We had a very negative experience with Enterprise Rent-A-Car on Friday, April 3, 2026, at the Miami International Airport. I had made an earlier reservation weeks before complete with a confirmation number to pick up the car at 11:00 that day. Unfortunately, the plane had us sitting on the tarmac in Boston due to a maintenance issue for well over an hour, so we didn't make it to Miami until noon. There was a very very long line at the Enterprise desk, and it wasn't moving. They only had two staff members to take care of all the people in line. A sign said that if you've already checked in previously, you can go to their website, check in there, and go right out to the garage to get your car. But the website said there was a problem. I called Enterprise and told them the situation, and was told that since we arrived late, they would no longer hold to our reservation, and the car was no longer available. We would have to re-reserve at the front desk.

I made a reservation in the morning and requested pickup in 2 hrs. They didn't show up. I called back and they said my reservation was now TRIPLE in price. Then they said I couldn't rent with a debit card (not true). Just giving me the run-around. Called corporate about my reservation and they said I could pick up a car in 30 mins at my original reservation price at a different location. I was in the process of getting a Lyft there when the location called to say they had no vehicles and I was on a wait-list. Said the same thing today. Called corporate and they were no help. Called another location and he basically said he had the vehicle I reserved, but they weren't going to honour the original price and I could only have it for triple the price. Absolute grifters & liars. Spare yourself the aggravation and go somewhere else.

Absolutely unacceptable experience. This was, without a doubt, some of the worst customer service I’ve ever dealt with. We are a family of five on vacation, relying on a rental vehicle from Enterprise, and when an issue came up, we were left completely on our own. Tyler Thomas, the branch manager in Sevierville, TN, did listen—but that’s where the help stopped. There was zero effort to actually resolve the situation or make things easier for us.

I always rent from Enterprise in Stockton Auto Mall. The last few times I rented they were not ready and I called in advance. I decided to call Stockton Auto Mall and speak to staff and after being on hold 10 minutes Jonathan answers and states he was transferring me for outside office to help me. I insisted he help me due to I was on the the phone at least 10 minutes it only took him 2 minutes to get my information and I rented a vehicle. He paused as if he did not want to assist customers. Feel this even on the phone.

I wish there were negative stars!!! How disappointing and unfair not to mention a total lack of care or responsibility!! We were traveling from Texas to pick up a family member and drive back. I personally do not use credit cards, never have!!! We booked a car, specifically because we were told they accept debit cards for the one way trip back to Texas!! We were careful to call the day before and asked to be transferred or connected with Baltimore Airport Enterprise Rental...We again wanted to be sure they took debit cards and were assured our reservation was good to go...We flew out of Texas to Baltimore only to be told they don't take debit cards!!

Reserved a car at the Ocala airport. When it came time to pick it up, they told me that they didn't have any cars and I needed to wait. After waiting half an hour they said they would have to take me to another location to get a car. They drove me to the other location 15 miles in the wrong direction. Was told to wait at new location. Still waiting. Also told I had to bring it back to the new location and not the airport that I originally rented from. This service is an issue. So far not happy at all.

My insurance agent set up everything to pick up a rental car. He asked where I would like to go. I said Enterprise because I have used them for years with no problem. Today I waited for over an hour and a half, they switched cars after I picked one out, and then manager lied to my agent. The manager was incredibly rude, and Enterprise in Gulfport lost someone who promoted them. I certainly won't go through the experience of renting from Enterprise ever again. I wonder how many other customers were disappointed but did not write a review.

I want to thank Ashely at the Myrtle Beach airport. She saved the day. I had an issue with another rental company so I went to see if Enterprise had any vehicles available and what their policy was and Ashley helped me and family so we could enjoy our trip. She made everything so easy and I wish I would have went there first. So thank you again Ashely! You are amazing!!

I needed a small car to rent at the South Holland, IL location. Upon arrival, I was helped by a woman who had all my information which made the process quick and easy. She was courteous and professional. When I returned the car, I was met by a gentleman who was as courteous and professional as the first woman. I will definitely use this South Holland Enterprise office in the future and will recommend them to my friends.

Had a vehicle reserved for a month, got to store and they had no vehicle. Basically told by the manager that I was out of luck. Called corporate, they passed the situation off to the fleet manager and the regional manager; and told they would contact me within 30 minutes. 3 hours later I sit with no rental and no calls from any manager of any type. Horrible customer service, grade F.

My name is Michael **. I blew a tire going to Troy Montana from Boise, Idaho, the manager, Miss Anna and her associate Kam were extremely friendly polite and helped me get back on the road without a headache. I took the car to Les Schwab and they said, "Just bring in the receipt and we’ll take care of you". I couldn’t have been more appreciative as I’m working at the micron facility. And I live in McMinnville Oregon. I rented the car to visit my brother quick and painless. These ladies deserve a raise.💯 that you both.

Today after using Enterprise for over 25yrs.. Sure lost me as a customer. After spending 1800. Plus on a rental for 30 days.. They tried to come up with an excuse talking about I missed a day unpaid. BS You not letting no one miss a payment, especially if it goes in to touching the deposit.. So that blew me. But because I questioned the charge.. Even though I requested a return ride 20 mins away from Hamilton location. Once I questioned the charges and insisted nothing they say will convince me differently. I didn’t get a drop off ride. I had to walk 3.5 miles to my car.. Yes you really showed me, how much your customers mean too you. Walking to my car while writing this review And For this you are My Donkey of the Day Enterprise. Hee Haw.

very patient and elevated my experience remarkably.

Very disappointed with our experience at Enterprise in 1603 Williamson Rd NE. Roanoke, VA 24012. We had a confirmed reservation with a confirmation number for a vehicle, but when we arrived to pick it up, we were told that there were no cars available. What is the point of making a reservation if the vehicle is not guaranteed? We planned our trip based on that reservation, and being told at the last minute that nothing was available was extremely frustrating and inconvenient. There was little effort made to offer a solution or help us find another vehicle. This situation caused unnecessary stress and delayed our plans. I hope Enterprise improves their reservation system and customer service so other customers don’t experience the same issue!

☆☆☆☆☆ James **, was pretty awesome with customer service and accommodating my needs. My appreciation is 1000 when customer service is the order of the day. Top Tier. Ms. Alexis ** was awesome in making sure my vehicle was clean, checked out and sent me on my way. Her Disposition And Service with a beautiful smile was super fantastic!!!! Thank you Enterprise for recognizing what makes returning customers. Respectfully, Tracei

I have used Enterprise Rental in the past, my most recent experience is horrible with customer service in picking up the car and today dropping the rental. I have been trying to call the office to let them know I was dropping off the car and the office at Bustleton ave and TedLion road has been answering the phone and hanging up on me since 10 am this morning. They did this when I was waiting to pick up the rental, I had to call another enterprise for them to text the employee on his personal phone. How rude!!! Our family uses rentals all the time but now we all will use someone else for our airport runs.

I have been a loyal Enterprise customer for years and have always appreciated helpful and accommodating service. Unfortunately, my last two visits to the Craycroft & 29th St location were very disappointing. On both occasions, I was assisted by a woman named Angelica, who was extremely short in her responses. When I brought up that I was overcharged $74, she flatly denied it and insisted that they are not allowed to take payments over the phone. However, when I called Enterprise corporate, they confirmed that the charge was made. Despite this, the local office refused to issue a refund.

Enterprise 6175 Highland Rd Waterford, MI. The customer service I received was excellent. My representative ** was great. The other two gals were also great. I needed a car while my car was in service. I thought it would be 3 or 4 days but I only needed it for 2 days. A very pleasant experience. They provided transportation to and from the dealer.

I was unable to rent a car because Enterprise penalizes me for working and having sufficient funds—meaning I do not need a credit card—even though, by your company's policy, one is required to rent a vehicle from you. Although I asked if I could pay an extra security deposit instead, the response was that I absolutely need a credit card.

Great Business with the Guys at the Fayetteville NC Location off Reaford Rd. They were a great help during the whole process. Shout out to those guys!! They were on top of everything. When we had to come switch out trucks they had us in and out and back on the road to make the delivery on time.

Horrible organization. Car rental contract was for 8am, we didn't arrive until 10am. They had rented our car. Didn't have anymore. Rental contract did not state that they only hold cars for 59 minutes. Ask if we could come back at 3 when several cars were due back in. When we came back in at 3, no car available. Had he told us this morning there would be no cars available we could have just gone to Angola, IN, where there seems to be plenty of cars. 'Let me see what I can figure out'. He came back several minutes later, with a truck available. We went back to do the paperwork. He ask for several pieces of personal information. (I rent vehicles for employees at a business.)

Absolutely awful customer service. I will never rent from Enterprise again. They called us and told us we were on a “do not rent” list due to an unpaid invoice from 3 years ago. We contacted our bank and found the payment 3 years ago. The corporate office “suddenly“ found the payment but said it took 24 hours to route it through their system. We only were renting the car for 24 hours. It was a complete disaster. Stay away.

The two young guys at the counter in Elk River Minnesota were absolutely amazing with all of the customers and how busy they were. We were in and out with our rental within 10 minutes. Very impressive.

Hands down. The best rental car company around. Loyal to their customers. Extremely flexible. And go over and beyond to meet their customers needs. Not to mention quality new vehicles. And a staff that treats you like family. Thank you Indianapolis airport team and punta Gorda airport team. You all were amazing.

DO NOT USE THEIR APP FOR RESERVATION. HOW CAN YOU AS A COMPANY RESERVE SOMETHING THAT'S NOT THERE. This is the second time I reserved a car and when I got to the Enterprise office they put me in a car that I can not get in and out of. I'm removing the app from my phone. Word to the wise STOP USING THEIR APP. IT IS NOT TRANSPARENT. IT'S BEST TO CALL TO SEE WHAT THEY HAVE. INSTEAD OF BEING CALLED LATE AND THEN SURPRISED OF WHAT THEY WILL GIVE YOU.

Booked a rental a month in advance and still couldn’t get my car. Ethan gave me the wrong total, ran my card, and it declined because of THEIR mistake. I even transferred more money over, but they refused to rerun the same card. Manager Julian told me I could get someone else to pay, but never said that person needed a driver’s license, even though they wouldn’t even be driving. Because of all of this, I wasn’t able to get my rental at all. Unprofessional, poor communication, and a complete waste of time.

I was a Enterprise loyal customer, but that have changed. Had rented a SUV, they waited 1 hour before I was supposed to pick up my vehicle. They call and told me they don't have the vehicle. I'm done with enterprise.

Rented a car from this location, like I have in the past years. It was an insurance claim and Enterprise was informed of that. The children they have working there never put it in as an accident rental. I paid full price and fully expected to have this fixed. It wasn't. between the idiots at enterprise and the morons with Allstate this became a nightmare. After 20 years of renting from this location I will now go to another location and another car rental company.

I initially rented the car through GEICO claims, and the process was incredibly smooth. From the moment I was picked up from my home, pick up a rental car, to the need for extend the rental, all easy without any hassle, what exceed my expectation is the help I’ve received from Mr. Alonzo, the area rental manager, he went above and beyond to assist me especially during a time when I was feeling unwell. With just a text message, I was able to manage everything I needed without having to go to the branch which was incredibly convenient. I feel that staffs at Enterprise rent a car are not just dedicated; they work together to provide friendly and efficient service tailored to your needs. I highly recommend their services to anyone in need of a rental car. Thank you!!

If you want to be scammed rent a vehicle in Las Cruces, I set my reservation 3 days ahead and asked for a pick up truck. They never have vehicles available a push upgrades at my cost. Easiest scam and theft in the country. I have never had one on time. So if you need to rent a vehicle know you have a 2 to 3 hour wait.

I was in a car accident on 3/16. I had a confirmation number and appointment time to pick up a rental car on 3/18 at 1:30 pm. Received a phone call an hour before telling me they HAD NO CARS. AT ANY LOCATION. It is literally your only job. Staff was totally indifferent to my situation.

I had an accident and they gave me a vehicle above the allowed amount. They then upcharged me for the remaining amount. So, they knowingly gave me a vehicle above my allowed amount and didn't say anything about it. It was under duress because of my accident. So, they took advantage of me...

Enterprise had my request for over a week. I was hit by somebody and they knew I needed a large SUV for my large family. They had I believe 6-7 days to get a Tahoe or an Excursion and I was promised one of these. I get there and they give me a five seater Jeep that won't even fit my family. When I complained, they said there's nothing they can do so my kids are supposed to miss school for an indefinite amount of time because they couldn't hold a rental that they had ample time to manage. I am so disgusted with this company and I will never use it again.

I'm not big on writing reviews for services rendered. I believe that if you're being paid to do a job, you should always do your best. But when someone goes above and beyond the call of duty. That person should be recognized and applauded. While traveling with my son to a college he's entrusted in attending. I rented a vehicle from Enterprise for the trip. The first car we chose had a strong smell of cigarette smoke. So we changed to another vehicle. In doing so, I left a valuable over coat which belonged to my brother who was allowing me to borrow it for the trip. I didn't realize the coat was missing until the next morning.

I rented a vehicle from Enterprise in February 2025. I got into an accident with the rental. Just minor damage. Wasn't sure who to call, and contacted my insurance to make sure I was covered. Enterprise lost the rental agreement. My insurance said no agreement, insurance follows the vehicle. We are not liable if you can't procure the agreement. I called back as well as my insurance company over a dozen times. Never heard back. Over a year later, I received a letter in the mail. Threatening me if I did not pay the amount due Enterprise would send the claim to collections, interest on top of damages, I would not be able to rent from them. I contacted my insurance and Enterprise.

My name is Michael **, I would like to take a moment to recognize two outstanding employees at Enterprise Car Rental, Parker and Yecenia for their exceptional customer service. From the moment I arrived were both welcoming, professional, and incredibly helpful. They made the entire rental process ensuring everything was explained clearly and that I had exactly what I needed. Yecenia was equally impressive with her friendly attitude and willingness to go the extra mile to assist. Both Parke and Yecenia demonstrated true professionalism and a genuine commitment to customer satisfaction. Their positive energy, efficiency, and attention to detail made my experience outstanding. Employees like Parker and Yecenia truly represent the high standard of service that makes Enterprise stand out. Thank you both for making my experience such a pleasant one!

So I had already reserved or at least I was under the impression that I had reserved a mini van for a trip to Florida. But when I arrived for my rental car there were no mini vans available…Mind you this was the weekend of Valentine’s Day but Lucas W. gave his all to find one for me but it just didn’t happen. So I ended up driving a standard SUV with my 75 yo mother, 2 sisters, son and two granddaughters 4 and 5yo all the way to Florida. Let’s just say it was the most uncomfortable journey I have ever been on. Lucas W had tried to find me a van even after I had gotten to Florida but nothing still! I truly want to thank h for his efforts! Well it was time to go back to Ohio, and that was after going to the airport trying to find still find a van.

I reserved a vehicle and got dropped off by a friend to pick it up. And when I got there, they said they had no vehicles available, I have a confirmation number and I was still left outside of the Enterprise office. The manager locked up and left and left me there with no transportation!! I am a 58 year old female that just recently became disabled, and this is not acceptable!

Enterprise has built a business model of convenience where they pick you up. But then they use a digital tablet to create an agreement where they don't explain or a chance to understand what they are asking you to sign. They leverage their relationships with insurance companies and repair shops, but in my experience they exploit corporate arrangements, take every opportunity to nickel and dime you for unneeded services, that instead of charging the insurance companies, they charge your credit card without notification or providing invoices. In my opinion, Enterprise has built a business model around fraud in the execution. I will never do business with them again. I will file complaints with the AG and ask local officials to look into their unscrupulous business practices. Mo

We rented a car in Spain last August, paid the bill in full, thought we were done. In Feb, that Enterprise office charged my credit card over $1200 and nobody at the corporate 1-800 number can tell us why. 4 phone calls and still no explanation, last guy hung up on us. Charge has been disputed with credit card company, it’s in their hands now to figure out. I will never use Enterprise again, terrible customer service!!

What good is a rental car company that won't rent you a car? That's exactly what Enterprise is guilty of - if you want a one-way rental. Keeping in mind how essential one-way rentals are to the driving public, Enterprise is actively refusing to do just that under the guise of being "sold out." Have to point out the BS, here: they just don't want to pay an extra driver fee for relocating their cars if they aren't returned to the same place they were rented. I've used Enterprise for decades. No more. I really, really need transportation one way this time, and they aren't there for me. SO disappointed, and I'll be lobbying all my friends and acquaintances to rent elsewhere...

Friends on 3/4/26 I had an opportunity to rent a van for a transportation of family members. From the time of my arrival to van return Mr. La' kel ** Branch Manager of the Concord, NC Facility assist myself with the rental and formality. A family member death is not easy to cope with, and yet Mr. ** and his team moved with such professionalism that for a few minutes we were able to smile in the misted of a trial and tribulation. When I assess the office the atmosphere it represented the very character of Mr. **. Motivated, dedicated, and professional.

I rented a car at ST. Thomas, Virgin Islands. Staff was excellent and friendly! Only complaint I had was that the windshield would never come clean. I tried cleaning it several times. Nothing worked on either the inside or the outside of window. The washer fluid tank was empty, so I put in some fluid. However, the pump itself didn't work. This is a great safety concern as the roads on St. Thomas are very narrow and if the sun shown in the windshield, I would come close to a complete stop as I couldn't see oncoming traffic. Nighttime driving was extremely hazardous with lights of oncoming cars making it almost impossible to see through the "haze and smears" on the glass.

Last month (February 2026), I made a reservation with Enterprise Rent-A-Car at LAS AMERICAS AIRPORT (SDQ), Dominican Republic. As usual, the reservation process was very easy. I received an email confirming my reservation (available upon request), but when I eventually arrived to the airport, I was told by the person at the counter that “there were no cars available to rent.” I explained that I had a reservation, and shared the confirmation number, but his reply was the same, and he said “you're stuck here.” Fortunately, I was able to rent a car from another company. This was my first very bad experience with Enterprise. I don’t think I will be renting a car with Enterprise internationally again.

So I had an accident and have coverage thru auto owners for a rental car. An agent set that up for me at the Gardendale Alabama location. A gentleman called me early today and confirmed he had a car for me. I told him I was unsure what time I would be by, then ask when the closed. He said 5pm. I said ok, I’ll be there before 5pm for sure. I took my sick husband to several Dr's appt and then had an hour to blow so we stopped by the rental car store. The guy behind the desk got on the computer and said he had sent “my” car to get an oil change and it wouldn’t be ready for an hour or more.

Wouldn't recommend the Batesville Ar Enterprise. They will not call like they say or answer the phone at all. Had to call the headquarters to even talk to someone in the local office. Then was going to be a week for a rental after being told by the headquarters said would have a car the next day. This is the second time this has happened. Ended going with Lakeside Rental out of Mtn Home Ar. A lot friendlier staff and got a car the next day.

Once again I had an excellent experience renting a vehicle from Enterprise. From start to finish, the service was professional, smooth, and welcoming. I especially want to recognize Ashton for his outstanding customer service. He was extremely polite, respectful, and genuinely helpful throughout the entire process. He took the time to answer questions, made sure everything was clear, and created a comfortable experience. Good job with hiring him.

I had the absolute best service from Mario and Gavin at the Anniston, Al. They were ready to help when I walked in the door and were fast and thorough! No waiting like other places. They found my discount and applied it without me having to tell them. ❤️❤️

Let the renter beware!. After a long term rental I kept getting email invoices of toll charges and convenience fees that almost doubled what the cost should have been for each toll charge. Each individual toll is almost double the rate and then convenience fee on top of it. Enterprise did not warn/advise me these hidden charges at time of rental. Other car rental companies offer a toll pass option to avoid such charges. When I called Enterprise customer service today (2/24/26), they said that Enterprise does not offer this option and it was too bad for me as she rushed me off the phone. Please feel free to contact me with any questions. **. I do not want other to get burned as well.

I did express pickup so no one checked my car. They told me I was all set. Don’t believe them. I did not look and when I got back my car had a damage (they called fresh) on my front bumper it said the car was out of alignment. I drove to my house Airbnb and back to the airport. They tried to get me to accept the claim saying it happens. But they failed to check the cameras after about 10 emails they finally did their job. Never again.

Worst experience ever. Went to Enterprise in Stark Florida, manager name was Josh, very rude, bad attitude and told me if I talked to district manager, there would be nothing done but a complaint on his desk. I have been renting two years straight from them, never been treated so unfairly in my life. He acted as if he was doing me a favor because he felt like the rate that I was getting was too good then proceeded to take money out of my deposit to charge the price that he wanted.

My insurance company was renting the car from the Doylestown Enterprise. I had called ahead to get picked up from the garage that was fixing my car. When we got to the office, Eden was telling me my insurance co. wouldn't cover the entire cost.... and my insurance co wouldn't cover the car.... that I needed to purchase Enterprise coverage and the remainder of the cost. So I called my insurance company and the talked with Eden.... When she finished she was upset.... handed me the keys took me outside and said "that's all I have for you". A BMW suv. I got in and couldn't figure out how to get it started. So I went back inside and asked if she could show me how to run it . She said " just a minute " and asked the gentleman sitting down if she could help him.

Just rented and turned in a car. The attendant said no pets. I explained that I have an emotional support animal and need the car for work. He said that is ok. This morning they called and said that the pets were not allowed. He complained about the pet hair.

I am writing to formally share my experience regarding a recent rental with Enterprise location in Delray Beach, which left me feeling misled and taken advantage of. At the time of the rental, I was 24 years old and had never rented a car before. I was sent to Enterprise by the at-fault driver’s insurance company after I was rear-ended in an accident where I bore no responsibility. Enterprise was aware that I had active insurance coverage through GEICO and that the other party’s insurance was handling the claim.

I rented a car Feb 12 to Feb 15. Go mini vacation. Well the car we rented smell like **. We told the guy at Enterprise. He said he had sinus infection. Could not smell well. Never offer another car. Every time we got in smell like **. We contact manager. They didn't wanna resolve the matter. Car was dirty too.

I’m very disappointed in the Leitchfield, Ky office. I reserved a vehicle online Saturday for Tuesday. When I arrived they did not have any vehicles for rent. Suggested I try another location. Assured me they tried to call but got a disconnected message. The number they supposedly called was my cell phone number and I made calls from it and received calls on it with no issues in the days leading up to the rental date.

I am writing to formally complain about my recent experience with your Wesley Chapel (Wiregrass) location at 2543 Mansfield Blvd, Wesley Chapel, FL 33543. I made a reservation five days in advance for a cargo van. Two days after making the reservation, I received a call from ** the office manager, informing me that they would not have a cargo van available. I was surprised that this was communicated only after two days. He offered a minivan instead. Because I had already made arrangements for that specific day, I agreed to accept the minivan, provided it would be ready Monday morning at 8:00 AM. ** assured me that would not be a problem.

I had reservation on the 02/12/2026 @8:15 AM. When I arrived the person by the name Dominic was at the kiosk. Give him my driver license and my credit card. All was ok; he went got the car he came back inside and said to me, "The car looks good. Any question let us know," I said, "Thank you but I'm going out to check the car and take a video." That what I did and when checked for the spare tire I couldn't find it, I go back inside and said there no spare tire and he replied, "Did you check the trunk?" I said yes then he replied, "The car come with no spare tire. I can add for you the road assistant." Then I said, "My coverage cover that and possible give me another vehicle with spare tire." He got so mad and come to my face and said, "Give me my key." I replied, "I have no key. You never give me the key." Then he said, "I will call the cops on you." I told him, "Be my guest." He did.

DO NOT USE!! Nothing but a hassle - almost had to cancel our plans. We dropped off our vehicle we rented the next morning Dec 8th. Randomly on Dec 20th a claim is submitted to our insurance but no time or date can be provided when the pictures were taken. Worst experience ever.

The people at the rental site were nice. The company itself was awful. They froze my ability to rent because of an incident that took place in September of 2025. I was made to rent a car because someone hit my parked car. Enterprise was given to me by the insurance company of the person who hit me. They gave me a very nice rental car. I parked far from the entrance to a grocery store because I did not want the rental car hit. Someone on purpose pushed their grocery cart very hard into my rental car. It made a dent in the trunk. I was told by the Enterprise agent not to worry because I had purchased insurance. I sent Enterprise a video of a truck that sped away from denting my rental. I was then told today almost 5 months later that I owed Enterprise $$. Never contacted by Enterprise. It was never my fault. I told Enterprise they were not getting any $$ from me. It was never my fault and I would rent a car elsewhere.

I would like to say it was an absolute pleasure, customer service was definitely excellent. I came to Enterprise when we were going through a snowstorm. Ethan was working all alone handling everything with grace. I’ll like to say Thank you very much Ethan ** for your kindness and great customer service. You made me remember they’re still kind people …Thank you again.

Rented a car from Caesars in Vegas and drove to San Diego. Got paid gas option. When I got tot the car, found the gas was less than 1/2 a tank. I immediately called (wasn't walking all the way back through the hotel) and took a pic of my watch and gas gauge to make sure there were no shenanigans. Guy on the phone assured me I would be refunded. Dropped off car and found charge still there. Told guy at airport and he assured me the charge would be take off. Got home. Charge still there. Called again. Spent 40 mins explaining on the phone. They assured me someone would be contacting me to correct the problem. A week later, still nothing. Called again. Still nothing. Called again and went through the same crap. This time they even gave me a case #. Still nothing.

I have been renting from this Enterprise location since I moved to this house 25 years ago but the service has gone down a lot. The last 2 times I rented with them were a disaster, they didn't have the vehicle on time making me late to leave town and missing an already "paid" veterinary conference. Then they don't allow me to add the rental car vehicle to my Sunpass account and instead charged me not only for the tools but for the service fees. The last time was even worse and that's when I decided to stop renting from them. The location is the one on Bird road an 74 Ave in Miami FL.

Deeply disappointed in @Enterprise. This is our 4th rental in a row that reeks of smoke and **. When my husband raised this concern with the manager, he was told that Enterprise has stopped enforcing smoking fees because of customer complaints. If true, this policy effectively prioritizes the habits of a few over the health and safety of your broader customer base. It is disgusting and frankly insulting to be handed keys to a car in this condition. To be told by management that the "No Smoking" policy is no longer enforced to avoid "confrontation" is spineless. So, instead of penalizing the smokers, you’re punishing the families who have to breathe it in? This is a massive drop in standards for a "reputable" company.

I had rented a car for a weekend get together with my Family. The manager of this location was very friendly and attentive, he went over the rental agreement and inspected the car. He provided his card and advised if I had any questions or issues to contact him directly. Upon our return of the rental car which was on Martin Luther King Day (Monday) was also the coldest day as well, we were approached by Sam. Also very friendly as well, asked how was everything with the car, advised of the oil light that came on and he explained why that had happened however he was going to look into it. He went over the car and ensure that we had filled the gas tank as well. He proceeded in asking how I wanted the receipt and I had stated via email.

When you book a car online a week before the pickup I would think it would be a good business practice that you have the class of car booked. Right now we can either get a super compact car or a stupid minivan. Neither of which we want but we are stuck. VERY DISAPPOINTED IN ENTERPRISE but don't think they care.

I am deeply disappointed and disturbed by my experience today at Enterprise Rent-A-Car on Great Shoals in Lawrenceville Ga. After being directed to the wrong facility by the collision center, I arrived at this location only to be met with hostility and dismissal. The representative, a ** lady, was not only unhelpful but also refused to assist me due to what seemed like a lack of empathy and understanding.

Dominic ** assisted me without hesitation at the Cleveland Airport location and made sure that I was placed in a vehicle that I felt safe to drive in the winter conditions. His customer service was superb!

I highly don't recommend Enterprise in Milford, they don't care about anybody, second time that I make a reservation and they call me a few hours before the pickup time that they don't have the vehicle anymore.

I rented a car from Enterprise on Friday January the 30th and I returned it today on February the 3rd and it was awesome. Every time I have rented from Enterprise that has been a good experience for me. I tend to travel a lot back and forth from Colorado to New Mexico to see my mother and to Colorado springs and I try to go generally every 3 or 4 months and I've always been able to get a car a nice car and have always had good customer service when I went in there and I really like Enterprise and I wouldn't rent from any other place but them.

Called and asked about after hour returns, told the locations. I never gave specifics. about my rental. No one stated that I could only return on specific days after hours. After I got home, I had MC fraud and cancelled card. Called Enterprise to give payment information, however, they billed me for extra day stating I could not return to the after hour location they had provided me as it was not open on Sunday. Manager very disrespectful, called me a liar. Be careful, as they are not for the customer.

We have USAA and they highly recommended using Caliber Collision for our car repair. We had another estimate for almost $5000. Caliber's was almost $2000 less, presumably because they are skilled at removing undamaged parts without mangling them so they can be reused in the repair. AND they helped me set up a good rental car with Enterprise, so that a driver took me to the rental office when I bought our Honda in, and I could leave the rental car at Caliber when I picked it up... and this included Caliber contacting Enterprise for me when I had to change schedules. The rental price was more than reasonable. Enterprise staff were all really helpful and very pleasant.

I rented a car from Enterprise at Park Road Hartford CT. “I had an excellent experience with this rental car dealership. The booking process was smooth, the staff especially Nick is courteous and helpful, and the vehicle was clean and drove perfectly. And returning the car was just as easy. Highly recommend to anyone looking for a reliable rental service.”

My review is a common review I am seeing. I rented a truck. Returned it and then weeks later received a claim with major hail damage. The Chevy dealership took my rental when I picked up my truck that was worked on. I was told truck could stay there and I was good to go, I asked several times and was told, “Yes you are good”. There was reported hailstorms in that location. But they figured out a way for my insurance and I to pay it. I am very disappointed with Enterprise and do not recommend them. They are dishonest at the least.

When we booked car in Izmir, Turkey, Enterprise promised navigation system. It appeared that the navigation systems in Turkey are almost impossible. None of their cars had and we did spend 4 hours there trying to resolve the issue. Finally, we had to buy a Turkish sim-card for mobile phone with the prepaid data plan for about $200. The Enterprise should stop advertising and charging for navigation system if they are not available. In addition, five months after the trip, we have received a bill for $3.27 HGS usage (their toll system for using some roads) although, we were ensured that the payments for toll roads was included with the purchase. It's a small amount, but who knows if they are not doing it with every customer. I would never again deal with Enterprise rental company!

I am seriously thinking about stop renting with this company. I have been waiting to speak with someone about my experience with this rental. It cost me 3,000 points and I didn’t even get to use it for what I needed it for which was my grandmother funeral and when I called customer service I was disappointed and disrespected. It is just crazy you all call yourself a company and I have been waiting on a call from management since I returned the car but no one has called me. Then only after writing a review on Yelp and sending another email did someone call me and she was the worst by far. This woman had the nerve to make fun of the deaths in my family.

It doesn't even deserve a 1 star! Enterprise is the biggest scam I've ever had to deal with. I applied my own Ipass the last time I rented and a month later was bombarded with emails claiming I incurred citations for not paying for tolls. Even after providing proof that it was paid, they took the money from my account without my approval. My bank reversed the funds and now I'm receiving an email that is going to collections and I may not be able to rent from them, Alamo, or National for $12??? I've been dealing with this going on 2 months now! DO NOT RENT FROM ENTERPRISE!!! NOT TO MENTION, so many rude employees! There have been a couple nice people, but majority are rude. Go elsewhere if you need to rent a car!

My insurance company rented me a car when my truck was in the body shop. They gave me an un-detailed car, a Toyota. I drove it just a few days in August in Louisiana and the air conditioner went out. I called them and they had no other car to offer me and said I would be put on a list to get one if they got another car in. I drove my wife's car for a couple of days to work then called them to tell them I was returning it since it was too hot to drive it anyway.

My insurance company recommended these guys in Brunswick Ohio for me to get a car until mine got fixed. They overcharged me and they know they did and still won’t return my money! The attorney general in Ohio needs to start checking on how many people these guys ripped off! 😡

The personnel at the pickup location (Merritt Island, FL) were exceptional. They went above and beyond to help assist with luggage, smoothness and quickness of getting us our car ready. And we noticed they were this way with all customers waiting for a car. Top notch service as if this was their personally owned business.

I had a very poor and concerning experience with Enterprise Truck Rental at the South Blvd location in Charlotte, NC. I was provided a moving truck that had multiple defects, including a broken gas cap, interior door issues, and a cargo area that was not watertight. During rain, water entered the truck, resulting in damage to several of my personal belongings, including mattresses, furniture, electronics, and clothing. I also sustained a personal injury from a protruding metal hook inside the truck, which caused bruising and arm pain.

Rented a car from Enterprise at Newport News airport. Our flights were canceled due to severe weather, so we had to change the return location. Enterprise then quoted an $800+ drop-off fee to return the car to Boston instead of Portland. What made this even more frustrating is it made no sense at all—we were returning the vehicle earlier than scheduled, and the Boston return would have been about 100 miles closer to the original rental location than the Portland return. Still, they tried to charge us an outrageous fee during a weather-related disruption that was completely out of our control. Extremely disappointing experience. Highly not recommended.

I wish I could give zero stars to this company, but I have to give a star in order to get my review out there. I have a confirmation number to pick up a vehicle after I was involved in a car accident and have no vehicle to drive and they don’t even have the respect to pick up the phone and answer the call and once they answer the call, the woman on the phone told me they had no rentals?! WTF??? I’m without a vehicle have a confirmation and they have no vehicle to give to me.

I rented car from Enterprise in Northampton, MA while our car was being repaired. We needed it quickly, right before Christmas, and the Enterprise staff made it happen. Everyone at pick-up and drop-off was really professional, friendly and helpful, and the car was great to drive.

After an awful experience with Enterprise, I can confidently say their service has been consistently disappointing. I was involved in an accident while driving one of their rentals, where another driver hit me, and I was left to handle the situation entirely on my own. They never answered a single call, and I was charged without notification or receipt. Their customer service is completely unreliable when you actually need help, leaving you to figure everything out by yourself. Branch staff were often unprepared for complex situations and showed little to no empathy, rushing me through without explanation. Dealing with their customer service was a frustrating waste of time, offering no real assistance. Between unreliable vehicles, dismissive staff, and a complete lack of support, Enterprise fails to deliver even basic professionalism and put my wellbeing at risk. If you’re looking for help when things go wrong, don’t expect it here.

Enterprise is a RIP OFF!!! They will take money out of your bank without any notice. No text, email or call. They bounced my bank account and did not reimburse me. Then they kept $50 of my $300 deposit, saying that the car was not turned in the day before. However I rented the vehicle until my car was finished being repaired. They didn't care that they bounced my bank which made other bills bounce as well creating a chain reaction of multiple bounces. Enterprise in Mishawaka/South Bend Indiana employees are a bunch of liars and cheats. Ooh and if you need to switch your credit card to another one you have to go into the store to change it. I was told that they cannot switch through the phone. The closest Enterprise is over an hour away. Do NOT use these people. Go to Hertz or anywhere else.

Greetings Enterprise at DFW Airport. Staff was cordial and helpful in serving our needs. Including the Car Rental Exit Gate keeper Representative Miss **. Thank you for a pleasant experience! WE had a safe and bless time with the Rented Vehicle!..

Urgent Follow‑Up Needed – Lost Item Claim with No Response. Hello, I have been an Enterprise customer for many years, and in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside. I contacted customer service on January 12, 2026 to report the lost items and was instructed to submit an online claim, which I completed the same day. Since then, I have not received any email or phone communication regarding the status of my claim.

Not a good experience. Victor doesn’t follow through. Would have liked a little follow up on my situation but absolutely got left in the dark. So, shop elsewhere would be my suggestion. These guys do not follow up with anything. Do not work with these jokers.

Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I came back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time. He stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke." Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE.

The salesman here at the Mobile location was not honest about the deal I signed. I was by myself and I feel so embarrassed because I needed a car so please read over your paperwork and don’t sign nothing unless you know your deal. I made 9 payments and only 1000 dollars was paid towards my interest and I’m stuck in this for 6 years. I messed up. I trusted them and they failed me. I would not recommend them to anyone.

Worst communication ever! I called twice to confirm my reservation and explained what was needed, and the DAY OF, one hour before they called to inform me, they said they don't have a vehicle and tried to offer me one that wouldn't be suitable for the travel needed. This is the SECOND time they have done this, putting my family in a huge bind. I will never rent from them again. I had been a loyal member for YEARS!

TLDR: The most alarming part of this entire ordeal is not the confusion, the threats, or the constant pressure - it’s the absolute void where customer service should be. If you rent from Enterprise and something goes wrong, you will be on your own. No one will help you. No one will follow up. No one will even acknowledge you. My recent experience with Enterprise was so astonishingly mismanaged that I feel obligated to warn others. If anything goes wrong with your rental - even something entirely outside your control - you will be met with harassment and a complete absence of customer support. Our personal vehicle was vandalized, and we needed a rental while it was being repaired. Insurance covered the rental, and when we picked up the car on Christmas Eve, the Enterprise employee assured us everything was handled and there was nothing to worry about. That turned out to be wildly untrue.

Enterprise gave me a car and the tags expired. They were to pick the car up daily from Tuesday to Monday. Every day they were picking it up. The manager K. got smart and hung the phone up. I called corporate and they will investigate. The service was poor from the beginning. I waited all day for them to provide the vehicle and then got one with tags that expired and was disrespected. I have photos daily of the car and expired tags. I was given no receipt. I was told that at least I didn't charge you. The fact is that is was not operable and remained in my yard. I didn't want the liability with a car that was on my property and was not supposed to be there.

My husband and I had an accident which made our car non drivable. We were 1 hour from our home and in a different state. I contacted Enterprise in Rincon, GA. John told me he had no cars available but would call me at 5:30 if something came in. Exactly at 5:30, he called and he had a car for us. We were so appreciative of his diligence to see that we had a car and a way home. We turned our car in at Beaufort, SC to Jack. He made the process very easy, also. Thank you, John and Jack.

They tried to charge money customers if they can. I rent a car drive from Taylor Tx to Woodland Tx 155 miles but they told over 200 miles, I booked a Camry sedan 73$ and 25$ cover but when I come they gave me Nissan and said Camry charge more around 20$ more, I took Nissan and see gas 90%, when I return car in woodland, gas was 70% and a man said he noticed that they will not charge me any more money for anything but after that they charge me 37$ for gas, I complain them about 37$ is too much, he said he will adjust it but never see adjustments. Not professional.

Enterprise is extremely disappointing. I was charged $120 for a parking ticket in NYC that was issued incorrectly. I contacted Enterprise immediately to explain the situation and informed them that I had already formally disputed the ticket with the NYC Department of Finance, providing sufficient evidence. I was also advised that the ticket was going to be dismissed.

I was involved in an accident in which my insurance company (NJM) has a contract with Enterprise Rental Car. I was given a BMW from the Newark Nj office because they did not have the Hybrid SUV that I requested for $25 a day until a Hybrid was available. For almost 15 days, each time I called, there was never a Hybrid available because I was told that they were all in recall. I contacted the office close to my house in Bethlehem, PA, at the Lehigh St. office, and they told me to come in to switch the car out.

Very rude phone service. Picked up the phone told me to hold please, and then never picked back up. Upon callback, they just sent me straight back to hold. Tried several more times same thing. If you’re open till five, then you need to answer the phone until five.

Using Enterprise was not my choice but my insurance company. Enterprise is always difficult to deal with. They evidently have a monopoly in the market with insurance companies. I drive a luxury SUV and was given a tiny matchbox of a car. The employees were rude and wanted to upcharge me. We had an appt but proceeded to wait over an hour. Don’t use enterprise if you have a choice.

Raymond and Shandal were outstanding at Enterprise Rent-A-Car in the outside parking garage. Both were professional, efficient, and genuinely friendly, making the whole pickup process smooth and stress-free. They went above and beyond to make sure everything was handled quickly and correctly. Great customer service like this really stands out—thank you both!

Review on Enterprise Rent-A-Car. When picking up the car on December 22, 5:40 pm. He did not tell me which car is available and bring the car in front of the office. Urged me in rude manners to sign without indicating anything like Anticipated Return, Vehicle Type and Daily Rate, etc. When I found the return date at home, I bustled about sending email to **, which was returned and trying to contact adjuster, but in vain. He did not give me any information to contact just in case.

I had an excellent experience at Enterprise, thanks to Paige and her colleague. The day before had been extremely difficult due to widespread accidents, and when I arrived, there were at least 25 people waiting for vehicles. Despite the pressure and volume, Paige worked consistently, calmly, and efficiently to help everyone. She and the other team member were incredibly kind, patient, and helpful to every person in the building. I was truly impressed by Paige’s ability to navigate such a high-stress situation with speed, accuracy, and professionalism, all while maintaining a positive attitude. Customer service like that makes a huge difference. Thank you to Paige and the team for going above and beyond.

This include insurance that I paid $64 for. I put the reservation into my daughter’s name. She was broke down on the highway. She and her mom picked up the car. When they got there they called me and I spoke to the service counter agent. I was not physically present. I explained I reserved the car on priceline and we had paid for insurance. My wife and daughter also told him this. They take a long time to get the car ready. When it's ready they had to sign off on the computer.

Spent a lot money with these people and a lady came out hit me outta nowhere she told the police is was 100 percent her fault. I was parked in front of my house and she just hit me. She also told insurance company was 100 percent her fault. She wasn’t paying attention. Now I’m on the do not rent list for something that was not my fault. They're pathetic. Hopefully no one hits you cause you won’t be able to rent from them no more and their cars are not all that. Their lights come on, tires always need air. They suck. Anyway new place I rent from so much better

I can see why Enterprise has been called out on Discrimination of Seniors. At the Coon Rapids location the manager said to "look online" that it did state what you need to rent a car. I did and it did not say they do not accept a Master card Debit card...It states online they do Accept a Master card debit card. In addition they only accept a "payroll check" of which I am a Senior and provided a current statement and proof My monthly Social Security Deposit, offering to show my bank account and how it is consistently deposited. They only accept a payroll stub, from a business? Clearly discrimination of Seniors. Read less.

To start off with the Enterprise Rental place I used was on 51st Harvard in Tulsa, Ok. The customer service was great with them. As I traveled into another state in Chicago I had to switch vehicles because the one I was driving had a big nail in the tire. I go to the Enterprise Rental in close Riverdale Illinois and they were not good customer service workers. They sent me back to Tulsa with a vehicle that was a downgrade from what I rented and plus it needed maintenance bad the dashboard stated see dealership. The car was a dangerous vehicle to drive back to Tulsa 600 miles away. POOR CUSTOMER SERVICE for them at this establishment!!! Thumbs down!!.

We had an AWD SUV (*3 row similar to an Explorer) reserved in Park City, Utah. They advertise a ride to and from your location just call 24 hours prior. I called and spoke with Theo 24 hours prior to find out they did not have my vehicle, and a shuttle would not be provided because it was a Saturday. I asked Theo how this could happen and his suggestion was to call the Salt Lake City airport and try to get a car there. He offered me a small -two row 4 person SUV RAV4 (*I needed three rows to travel around UTAH with skis and kids). Enterprise let our family down and did not care.

I have been double charged by them in the past. Then, the rental car that I recently had had a tire blowout. And I almost lost control and crashed. The gave me another car and Fast forward three months later they're filing a claim this against my insurance.

ENTERPRISE RENT-A-CAR – WICHITA FALLS AIRPORT. Formal notice of gross negligence, breach of contract, and deceptive business practices. This review serves as a formal and public record of misconduct by Enterprise Rent-A-Car at the Wichita Falls Airport in Wichita Falls, Texas. My son entered into a confirmed rental agreement with Enterprise over a week prior to Christmas Eve, supported by written email confirmation, for a 4:00 PM pickup on Christmas Eve. Enterprise customer service later confirmed this location was scheduled to be open until 6:00 PM that day. Enterprise accepted the reservation, confirmed it, and failed to honor it.

Very disappointing and stressful experience: I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT—even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day.

The branch at Raleigh Durham Airport provided an incredibly frustrating and unprofessional experience. We held a confirmed reservation for a mid-size SUV, and our online agreement clearly detailed all charges and fees, without any mention of a deposit. Upon arrival at 4pm Thursday, December18, 2025, the representative informed us of a mandatory $400 deposit for one-way rentals, a charge absent from our documentation. When we asked for written proof of this, her manager only reiterated the requirement. Despite our repeated explanations that the fee was never disclosed to us beforehand, he curtly stated, "There is, and that is that."

Very disappointing and stressful experience. I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT—even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day. More than a month later, on 12/18/2025, I unexpectedly received messages and emails claiming that damage was discovered two days after I returned the vehicle, and that I needed to contact my insurance or pay by credit card. At first, I genuinely thought this was a scam due to how delayed and unexpected the notice was.

This location has the most absolutely discourteous, incompetent, blatantly ill mannered, and unprofessional employee/ manager | have ever encountered. Manager RAVEN ** to be specific. I booked a rental (pick up) for a company event and even called to ensure the rental was available and was told by Raven the only vehicle available was a SUV. I said okay, meanwhile can you find another nearby location with more space and I can switch vehicles if need be. Raven did not want to assist. I arrived at 1pm as scheduled to pick up the rental and Raven stated I gave your SUV away and we have no more cars available. After taking a 40 min Uber to get there I was forced to wait 1 hour on another uber to take me back home. While awaiting the uber I called customer service as Raven intervened loudly in my conversation, calling me a liar as I reported exact events.

After more than a decade as an Enterprise Plus loyalty member, I am extremely disappointed and frustrated. During my recent trip to California, Enterprise cancelled my reservation at LAX three times—without so much as an apology or explanation. I then rebooked at the Anaheim location, only to have my reservation cancelled twice more.

Rented a battered 2025 dented disco ball, snapped 20 paranoid "before" pics. Return: agent invents bumper crime. Six weeks later: $1800 bill for a gutted zombie car. Florida Enterprise HQ rep snarls, "You owe for ALL damage—past, present, future!" Representation threat = poof, "dismissed!" Proof letter? Ghosted half a year. Epic scam. Pro tip: video full walk-arounds next time—beats pics, no "wrong side" BS!

I'd give them ZERO stars, but that's not an option. The customer service was horrible. Victor, the rental agent, believed it was totally acceptable to rent a car with a funky odor and greasy looking stains on the seats. His reasoning "Enterprise only cares about cigarette burns." When asked if there was ANYTHING else available on the lot, I was told no. Victor's solution was to "bomb" the car for the funky smell, but they seats weren't an issue since again "Enterprise is only concerned with cigarette burns." Then Victor decided not to "bomb" the car, but "spritz" it instead leaving the car with the same funky odor with a rotten lemon twist. Totally unacceptable.

I have rented before from Enterprise and was very happy.. I put reservations for an SUV online.. The day of I went to pick it up and I was told they didn't have any available.. I am upset about this kind of service... We had a 12 hour trip and my husband struggles siting in our small car... I will have to locate another place to rent from...

My insurance company paid for my car rental. Enterprise pulled $900.00 from my checking account using my debit card, which I used as a hold. Fighting to get that money back! Scums.... These people make no sense.