Enterprise Rent-A-Car Reviews

My recent rental of a 2023 Hyundai Elantra from the Enterprise Rent-A-Car location in Toms River, New Jersey, under Rental Agreement Number **, spanning from January 9 to February 26. I had rented a car for my friend with which was stated to the agent since my friend didn't have any payment nor was added as a driver under contract. We notice the damage having dent under the door and deep scratch on passenger door that's currently placed upon myself however wasn't noted in the inspection report a mishap on my part bring on a time crunch to get him to work.

On 7/1/26, Enterprise at Roanoke airport, ROA, very dismissively and defensively informed me that they didn’t have my confirmed rental. Neither Charlie, a very immature desk clerk, nor John, the manager, took any responsibility, apologized, or offered another car. When I offered a solution of accepting a larger or more luxurious car for the same price, the manager stunningly refused to talk about it and told me to get a car at another location. I filed a formal complaint with Enterprise at the time this occurred through their “customer service" line, but no one has reached out.

I have been a loyal member of Enterprise since 2010. Rented cars with no problem... Unfortunately, this time was bad, the worst... I reserved a car to take an emergency trip from NC to Fl. I reserved a car. The day I was told to pick up the car, something told me to call and check that all was fine. The man at the office told me he might not have a car because there were 12 people ahead of me, and he could only upgrade to a luxury car and needed a huge deposit that I did not have. He also told me he would call me and let me know by a phone call that never happened. The day I was supposed to leave, I was scrambling to find a car to drive... Needless to say, after that experience, I am very disappointed in Enterprise after being a loyal customer since 2010.

My experience with Enterprise was one of the worst experiences I have ever had with a business. My insurance arranged for me to have a rental through Enterprise as a result of my car getting fixed after someone backed into it. They put me in a car which was much too small, and the car was not properly cleaned. Although it was a non-smoking car, he smelled heavily of smoke, had stains on the seats, and dirt throughout the car. The biggest issue was the expired license plate. I was told to get a bigger vehicle to simply call the corporate number provided to me, and it would be an easy swap. Once I realized my SUV was going to take close to a month to fix, I notified my insurance of my need for a larger vehicle. They approved for me to have a full-size SUV. This is when the nightmare started.

I would like to compliment Seth, the new manager of the Mt. Dora/Eustis Florida location. He is a fast learner, very knowledgeable, and handles high pressure situations with a calm and positive attitude. This branch had some issues with enough inventory for the demand, especially with the holidays and Seth in his short time as the new manager, handled the problem efficiently and effectively. Another unique benefit from renting from Enterprise, they are the ONLY Rental car company that will pick you up and return you home at NO charge. I will continue to keep renting a car exclusively from Enterprise for their outstanding service. Seth is an Outstanding Asset to the Enterprise organization!

I have always heavily leaned towards Enterprise since renting vehicles. I never had an issue with them regarding rentals, damage, or customer service. Recently, my car broke down and was in the shop for almost 7 weeks. During the first couple weeks, I was forced to get a rental car since the dealership had none available. I rented from Enterprise three separate times due to delays in my own vehicles repairs. This last time renting was through a stand alone Enterprise, (as the others were done at the airport location), which I used once before since living here. During my pick-up, I ended up switching the vehicle they were putting me in due to the room and features that would better accommodate my family’s needs. We both did a walk around, did the swap and I was on my way. During the return, same thing.. walk-around, mileage check, payment, receipt, and left with no mention of any type of damage.

First I would like to say that the manager of Enterprise Rent a Car on Chandler BLVD in Chandler AZ was very courteous and kind. But nevertheless, the service provided was subpar and way below the standard we used to see at Enterprise Rent a Car. We were assured that the employee that provided subpar service was let go. I wish I could let go of this review rating too.

I want to start by saying that my complaint is about Enterprise as a corporation, not my local Enterprise location. The people that work at that location were not the issue. We reserved a minivan weeks ahead of time. When we arrived, we were told that there were no mini vans and no large SUVs available and we were given a small compact SUV. That was annoying, but I realized that this was completely out of their control. They apologized profusely and even gave me a free day. When we got to our destination, we realized that the passenger side rear door would not open. Not from the inside, and not from the outside. I would say that that is a major safety hazard.

First I will say that the staff at the I-45 Spring, Texas location was great. I took my car to the body shop and they brought me a car to drive but I had requested an SUV. It took them a few days but finally got me into the SUV. My dissatisfied experience started after the return of the vehicle when I received a bill from a place called Toll pass go for 3 weeks of the hardy toll way Mon-Friday was 187.73 they are charging me 3.00 for a 1.50 toll and on top of that a 34.95 service fee. I was never told that the tolls would be charged double nor was I told that their would be a service fee charged. Just want everyone to be ware of this Toll charge.

​I am writing this review to warn others about the unreliable service at the Enterprise Rent-A-Car in the Turtle Run/Coral Springs location. ​I booked an SUV reservation three weeks in advance, specifically to ensure I would have the vehicle class I needed. When I called ahead today for pickup after visiting the branch the day before to make sure I would avoid being without my rental, I was informed that they did not have an SUV available for me.

I would use Enterprise periodically as I traveled throughout the year. I reserved a vehicle for pick up at 12 (noon) today 6/26/26. I was a couple hours late getting there because I was at work. When I arrived, I was told they do not have my reservation anymore because I was supposed to be there at 12 noon, and they could not help me. I called their corporate and spoke with a foreign woman who was hard to understand, she told me they had the vehicle I was looking for at a different location, and it was reserved for me to go and get. I ran out the door and headed to Buffalo to get the vehicle, when I arrived at that Enterprise, they did not have any vehicles available. What is going on with this company, and we were not the only family that this happened to today while we were there. I will never use Enterprise in the future for my rental needs; I will also spread the word about the horrible customer service I received from this Location.

When they take a reservation and you show up expecting to drive to your destination, you should not be told zero vehicles in a 60 mile radius are available. Secondly, you should not be told and made to feel like you’re the one with a problem. Flawed system that allows overbooking all for the sake of not losing business, but at your expense.

They charged $25 fee for a $1.90 toll!!!! I was hoping to get through to them before that fee was incurred. I was told at the counter that I had 30 days to pay the actual toll to avoid that fee. I attempted to make a call at three different times within that time frame without success in getting through... An hour wait time at one point. I would like to know exactly how I can manage to pay a toll (not the processing fee) when I rent a car with Enterprise if 1) they don't have toll passes at my local enterprise 2) the toll statement takes days to post and 3) when I do call multiple times, I can't get through? It is beyond frustrating to pay that fee which penalizes your customers without an alternatively straightforward way to take care of this. Totally predatory! Frustrated is an understatement. Jaime **

I reserved a van online, got a confirmation number, then 6 days later I received an email saying it had been canceled and to re-book. I re-booked and then got a text to call the local Enterprise office where I was going to be picking up the van. I was then informed they had no vans available. I then booked a SUV. When I arrived, I was informed the SUV wasn't available. I then booked a more expensive vehicle that was on their lot. It was filthy inside. Don't book with Enterprise!

I recently returned a van to the Stafford, Virginia location and I had the most wonderful experience there. I am actually almost brought to tears right now just thinking about how wonderful their customer service is. Every single staff member was so kind and so helpful. I truly appreciate the amazing customer service. The entire staff did everything to go above and beyond for me.

Midwest City in Oklahoma went above and beyond to help us get a vehicle to rent at the last minute after sustaining a transmission failure in our personal vehicle. I can’t say enough about the kind staff- especially Imani ** who worked tirelessly to help us. We were traveling back to Texas from a camp and had a lot of luggage and miscellaneous. We had to bring it into the office where the staff allowed us to sit and wait with luggage in tow while they worked to get us a rental. Everyone checked on us frequently while Imani was processing returns and getting customers their reserved vehicles. I can’t say the other locations in OKC were as helpful but Midwest City is top notch!

We booked a van over the phone and when we got there they didn't have the vehicle that we reserved and they didn't offer us another vehicle. Horrible customer service and the workers are arrogant!!!! Save the headache of dealing with this company and rent from a more reputable rental company.

I was looking for a 15 passenger van and was confirmed one at a certain location. I received a confirmation, return/pickup time, reservation number. I visited the rental site 3 days before to check and make sure that the driver could pick up the rental since they were a different person than the name on the reservation. The staff notified me that they do not carry a 15 passenger van and they do not understand why the website lets you book it and confirms it. I am so glad that I went by there 3 days before because we would not have been able to take our trip. Luckily, I was able to find a van from a different company. They need to fix this.

This hot mess journey started with the phone call to Enterprise call center representative who told me that I could use a Debit card to do a one way rental. This was after I SPECIFICALLY ASKED her if I could use the Debit Card for that and she said yes. The day before I was due to pick it up, you folks called to confirm and that is when I found out a Major Credit card was required. So we went early to do the paperwork at 9 instead of the 10 am pickup, and they didn't have the car back yet from the oil change place, but said they were about to go pick it up. At that time, I was told it was going to be a Nissan SUV. I found out later that SUV was a 3-row seating vehicle, which would have worked for me.

For the fourth time in less than a year, I have made a reservation with Enterprise, only to find out a day later that they have no availability. I realize it's an automated system, but for goodness sake, CHANGE YOUR SYSTEM! It is so annoying. If a location does not have the vehicles, don't take the reservation. I have made plans based on thinking I had a vehicle rented, only to find out later that I do not. I know it's not the folks who work the counter, it's the call centre. But it's the poor folks on the front line who take the brunt of it. What is the point of a reservation, if there are no cars available?

I have been an Enterprise customer for decades. Over the past five years, my company and I have spent tens of thousands of dollars amongst the branches in Massachusetts. This past time is the LAST time I will ever do business with them. Their processes are not customer friendly, they are harassing and rude, and the regional managers do nothing to make things right when they are in the wrong. Being in business myself, I am disgusted by how they treat their customers…. and get away with it!! Only because they know they have you over a barrel because of their presence. There aren’t many options for car rentals outside of the airport, so the number of Enterprise locations provides them with a monopoly where they can literally be as awful as they want.

I reserved a car online when I came to pick up they didn't have the car I requested SUV. They gave me a van. I was not happy and told them I was not happy. It was like take it or leave it so I took it. When I returned the car I had the nicest young woman. Her name is Hayden ** and she was wonderful. She asked about my experience with the van and I told her I was not happy with it. She was so professional, kind, and really cared about me as a customer. I will come back because of this interaction with Hayden.

Selection & number of cars available at the 5th ave location in anchorage sucked. I've seen more cars a drive thru coffee shop.. No follow up with checking at the other Enterprise location in town to see availability. No star would be a more fitting rating.

My first time trying to rent a car was a nightmare. The reservation lady said a car was on its way to us because we were broke down and had no way to go pick it up. 45 minutes later I called and talk to another lady and she said they didn’t have a car for us😳.Trying to rent one broke down on the road was stressful for me.

Enterprise was great. I tried to go through Avis. And it was an awful experience. Walked over to Enterprise car immediately. And deposit put back into my acct quickly two days.

Our saga started in Cleburne, TX on May 21. On May 22, we left for a road trip through New Mexico, Arizona, Utah and Colorado. 8.9 miles outside of Carlsbad, NM our car got a flat on the left rear tire. Immediately called the Carlsbad store and they put us on hold for 20 minutes. Hung up and called back, he kept saying he was alone and on his cell phone. He put us on hold again and left for the long weekend, leaving 6 people stranded in the desert. After an hour and a half on hold, we hung up.

Updated on 06/22/2026: Just an update I had a reservation on 6/10 **. When I arrived at 230 they said I was late and they had no vehicles. I called customer service. They said a manager will get a hold of me. It is 6/22 and I still have not heard from them except for a website with a bunch of phone numbers of people who don't take care of you. Find a different company or you will regret it.

I would give xero star if I could. I would give zero star if I could, been a long time customer, always used for rentals. I made a reservation about a week or so ahead of time, to pick up at 8am on 6/5/26, even called the Stone Park. IL location the day before to verify. They call and say can't rent without a major credit card for the large SUV, but smaller can use debit card, fine. But then also said will be a short delay to get the vehicle. Mind you, we have a 6-hour ride ahead of us! My husband goes there, and now they don't know when they will get the vehicle. I had a reservation to pick up at 8 am and it was already 9 am. We couldn't wait any longer as we had to be at a wedding. Had to end up taking 2 personal cars because of their incompetence! I will never use them again. As there are plenty to choose from! I do not recommend them ever! Really causes a lot of problems for us.

Thieves. Rented a car from the Villages at Lake Sumter Landing, and after two broken cars we had to swap out for a third vehicle so they brought us one from the Wildwood location. This was due to an insurance claim and everything was covered.... and they still managed to charge us almost $8 per gallon for gas for a Landcruiser because we brought it back lower than they brought it to us, even though the original vehicle we got was almost on empty and that we had to fill it up, only to lose it the next day because of poor maintenance. Same for the next vehicle. And then, $153 for 13 gallons, and they charged us for tolls we did not even go through, not even close to a toll road. This is after we brought it back three days early.

Great customer service at 11000 Bustleton Ave location! Thanks to **, and others! I also get a free upgrade when the car I need is not available. I'm a steady customer.

Diana **

The experience I had with Enterprise today was absolutely horrendous. This actually started last week. My wife's birthday is tomorrow, June 7th. An item on her bucket list is to ride a train, because in all her 65 years, (tomorrow) she never had. A month ago, I started planning a day trip from Chas. SC, to Savannah GA. I found out that the train leaves Chas. at 0430 in the morning, and you had to be there 30 minutes early. I, knowing my wife, and checking the weather, I knew it was going to be 90 degrees today, so I wanted to have a rental car on standby, in case we needed some AC during the day, or in the event she wanted to come home early.

I have been renting from Enterprise Broadway & West 234th St Bx-they fyo not do right by customer -Rented April 18th for family christenings -Car broke down after 1mile- It was Saturday so all locations closed at 1pm - I used 1800 points, I gathered & still no point refund, no customer service & I call -hq-855-266-9565 where I think can get help BUT lies-all lies- Put me on hold for supervisor-call back mumble mouth says NO MANAGEMENT AT THIS # - after being lied to for weeks! I will be outside location, to warn others of my experience-besides having to wait hour after I check in online- I called branch & someone no idea what they are doing says no Ali at this location!! LIARS!! Also, hopefully Ch. 12 will also be there -!!!!

I reserved a premium car 3 months in advance, was asked to check in online and did so. The morning I confirmed, I drove an hour to pickup the car and it was not there. They tried to give me a car I didn't want at the cheaper price. I am an Enterprise Plus customer who was also using points for part of the rental. Another customer waiting in the lobby also complained his reservation was not there. Never again will I reserve through enterprise. At the very least upon checking in, I should have been told it was unavailable... It would have saved a lot of hassle!

Enterprise in Western mass which is Chicopee mass and West Springfield mass are totally out of control. The customer service there is completely not OK. They need a new team. They need a rehire people that knows about customer service and how to treat people especially in Chicopee mass. They hang up the phone on you. They don’t know how to treat people. I’ve been with a car rental now for a week and a half the car has been having tire problems and this is what they tell me. I’ll bring it to a shop where enterprise will pay for it, like it’s not my responsibility to bring the car to a shop. It’s not my vehicle. If there’s something wrong with the car, you’re supposed to switch me out out of that vehicle. They haven’t been trying to help me to switch me out nothing like that. They’re totally so wrong in their customer service.

I own property on the US/Canada border. In March of 26 a truck rented from Enterprise ended up in my ditch along the border with the back of the truck still in Canada. The only way to remove it was to dig out the front of the truck, and it took two of my tractors to get the truck out. My field was damaged in the process but not the truck. Now, Enterprise and their insurance company Segwick are not willing to compensate me adequately for my time and to repair my field. I would not recommend Enterprise for anything. If I could give less than 1 star, I would have.

I had one of the worst experiences with Enterprise Car Rental during our recent Niagara Falls trip. We had reserved a rental car a week in advance for our journey from Niagara Falls to Washington, D.C., and then onward to Atlanta. On the day of pickup, we called the Niagara location to confirm our reservation, only to be told that we could not pick up the vehicle because of issues with our travel itinerary. We then contacted Expedia and made another reservation. However, when we arrived at the pickup location, we were informed that they do not honor certain third-party bookings, including those made through Expedia.

No stars if that was an option. Enterprise in Bethesda has no car even though I had a pick up reservation 40 min ago. They are trying to call other sites to fill my request but no other sites are picking up their phones. I'm in a Seinfeld episode.

People in this place lie all the time! We have a reservation for a full size SUV, paid by an insurance company. We called before we go. They said it was ready for pick up (first lie!). So we bring our children to pickup the car. That is why we need a big car. When we arrive, they told us it was not back from a tire shop yet. They told us it will be back in 40 minutes (second lie!). We need to pickup our daughter in 1h. So we agreed to take a Mitsubishi small suv, which smells like a cow! They told us, "Don’t worry," they will call us to switch it back in one hour (3rd lie!). They never call! Do not do business with these liars!!! They waste your time and money! They mess up your trip plans!

I’m a member of Enterprise Rent-A-Car and have used them several times in the past for both car and truck rentals. Most recently a ¾ ton truck for a trip out and back to Oregon and then for a Jeep while we were down in Vegas. Both experiences were great. I have always had good experiences with Enterprise and why I decided to become a member. That was until this past week. I booked a rental online for the Missoula location at 3309 W. Broadway St. I booked this online on 5/22 for the following week. A 3-day rental starting on Thursday the 28th- Sunday the 31st. I received my confirmation email on 5/23 and confirmation #**. All was good, or so I thought, until I arrived. We had just completed the 1hr 20 min drive from our home in Plains to pick this rental up.

Got promised a jeep would be available when I went to pick up and was being held for me. Get there. No jeeps but Trucks and sedans. This isn't what I reserved. Waited a few days. No phone call. Happened to drive by Jeep on the lot but told it is already reserved. This is where things went down. I mentioned the person I was working with and waiting 3 days since promised a Jeep. Well had to get manager involved, Seems everyone is green at the Lebanon Tennessee location. Once I got my husband there things changed and we drove off in the jeep after an hour of back in forth. Jeep wasn't cleaned and not a full tank but since it was a fight to get what I reserved we took it.

I rented from the SAT airport and there was a hiccup with picking up the vehicle, so Jeff, Jon, and Charles were extremely helpful in rectifying the situation. I am 100% satisfied with my experience with Enterprise.

Zero stars. Rental car died in the middle of road. Horrible customer service roadside assistance. Waiting over 3 hours for a tow truck. Staff was not helpful at all. Absolutely horrible experience dealing with this company. Roadside assistance hung up the phone on me twice when asked to speak to a supervisor.

Enterprise location. 5759 Peach Street Erie Pa 16509 was awful. I was in an accident 3 hours from home. I was scheduled by an enterprise rep for a pickup. Enterprise never picked me up and never reached out. I have put in many complaints and was told an escalation team will reach out. Lies. I have never been contacted. They won’t resolve my issue because they don’t care. There are more steps I will now take since no one wants to call me back.

I am reporting a bad business practice of Enterprise Rent-A-Car company that tries to collect an additional 75% of rental contract amount without any reasonable explanation. I had an agreement with Enterprise to rent a midsize SUV Nissan Rogue at Houston Hobby airport (HOU) on 11/27/2025 and return the car at Dallas Love Field Airport (DAL) on 12/02/2025 for $519.99. I received the agreement via email after requesting to modify the original 3-day round trip rental to 5-day one way trip from HOU to DAL. Please see the attached e-mail.

I would like to commend the staff at Enterprise In Dollard-des-Ormeaux, QC. CA. Briana, Nicole and Andrew were very welcoming, courteous and efficient in the service they provided to me. They really demonstrated that they cared about providing quality care and that they took pride in their work. Hard to find such service these days. Bravo to them!

I rented a vehicle from the Ashtabula, Ohio Enterprise location on September 24, 2025. While an Enterprise employee was bringing the vehicle from another location, he was caught speeding on camera. The municipality sent a $150.00 speeding ticket to Enterprise which then charged my credit card. In December 2025 the Ashtabula manager admitted it was their mistake and supposedly submitted for a credit to my card. After months of phones calls I still do not have a credit. I will never rent from any of Enterprise's locations ever again.

Worst experience ever. They left me stranded on side of highway for 6 hours and then are trying to file a claim against me for tire blowing. Stay away from them and all the other companies they own. AVIS all day.

I've been a customer with Enterprise since 2012, and this location on Stan Schlueter in Killeen, Texas consistently provides the slowest and poorest customer service every time I rent from them, which has been at least 1-2 times a month. Even with completing online check-in means nothing. I still have to wait a minimum of 30 minutes to an hour for a car. They work slow, plans poorly for scheduled reservations, and waiting for a car to be detailed when they know what time reservations are scheduled is unacceptable.

I went through Enterprise on Deer Valley Road due to having recall work done on my car. After my car was ready, I called Enterprise to see if I could drop my car off at Bell Road Toyota dealership and they said it was ok, they would pick it up from there. I dropped the rental car off on April 30th with a full tank of gas and no damages. It has taken NUMEROUS phone calls to the location I rented it from, as well as the customer service line, to get them to pick up this car.

I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned. I did have damage cause by a rubber tire that was on the road and got stuck in the grill. I was happy to pay for that but then 30 days later I get another invoices stating I had windshield damage which was absolutely not the case. When I called to ask for pictures of the proof they stated that they are not required to take photos. I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned.

Made a reservation online a week ago, all set, call this week on Monday to confirm, no problem, they call me today, an hour before I am supposed to pick up the vehicle and they tell me they don't have a vehicle for me and they don't care about it.

Worst rental experience I’ve ever had — and I’m in my 60’s, and have rented a LOT of cars over the years. Avoid this place at all costs.

Enterprise Rent-A-Car at City Fountain Valley, CA did some tricks to claim when I rented. Some cracks and underneath cover popped out before. They charged me a claim. That was cheating. I learned the lesson when going to rent a car, I need to take photos around the car, as much details you can. Enterprise is the worst rental car I'd ever know. Never advise anyone to rent car at Enterprise Car Rental.

Enterprise Rent a Card in Bayamon Puerto Rico is fantastic. Personnel there is very professional and kind. They always smile and answer most of the questions I've had. I want to give 5 stars for their service. Thanks a lot!

I am extremely dissatisfied with Enterprise at Raleigh-Durham Airport and with Enterprise’s 800-number customer service. I rented a car at Charlotte Airport on Wednesday, May 13, returned it to RDU on Friday, May 15, at 1:00 PM, and as of Sunday, May 17, the rental still has not been closed out, and I still have not received a copy of my receipt. Enterprise’s own process says receipts should be available online beginning 48 hours after return, but that has not been my experience here.

Enterprise says they rent cars, but at two locations, one on the Outer Banks and one in Elizabeth City NC, the only rental car places within hours they will not rent a car to you unless you are bringing it back to them. You can not rent a car and drop it at any other location. I guess they think everyone just needs a ride for the day as they have offices and locations at many cities in NC. And when I asked both locations will allow you to drop off a one way rental so they will accept cars and they will allow you to make reservations online for a one way rental but the day prior to your pickup they will call and cancel the reservation. They have done it twice at each location. If you talk to customer service they say they will get it sorted out sorry for the inconvenience but they never call back.

Enterprise in Burlington Iowa is a joke. They send you out in vehicles that have bald tires which is dangerous to the renter and the people around them.

I recently rented from Enterprise in Richmond BC, Canada. After trying to rent an economy car from Hertz/Thrifty/Dollar in my neighbourhood in Vancouver only to be bluntly told that they only had minivans for rent (really? Three different companies under the same roof and that's the best you can do?). No explanation, no apology, no offer to try and find something suitable. I left, and crossed the bridge into Richmond to try Enterprise.

The location in Commerce, GA, is a joke. Do NOT rely on this location if you are in need of a rental. Even if you have a confirmation online, they don't deliver...either they gave your car to someone else, came in damaged, didn't get returns...or whatever. The car we finally got was filthy and out of gas. Mind you, there is a QT in the same parking lot. Horrible management...always saying they gotcha back...right.

I rented a car 5-7-26. I didn't get any kind of invoice. I called, emailed, and l left messages about having stuff left in the car that I was missing. Never heard anything. Will I rent from them again. Hell no. Email was **.

Tried paying for rental on app. No go. Called customer service to pay no go. 1/2 hour later someone called saying that if I went and got gift cards, I would get 50% off. I got scammed!!!

Had a corp rate and tried to use a corp CC and because it didn't have a chip they can't use it. Also don't take debit cards either. Used to be a good company but not anymore.

I Booked two separate locations in Little Rock Arkansas and Benton Arkansas. When I showed up no vehicles available. This resulted in me missing a family funeral. If I had know no vehicles would have made alternate plans.

Customer service at the point of closing the deal is very good. Customer service after the rental is not. If a phone number is posted on the web site, it is suggested NOT to let the caller wait on hold for more than ten minutes (could have been longer, I hung up). It should also be noted I am a returning customer (more than two times in the the last several months). The door has been opened to search elsewhere.

Do not rent from Enterprise. It's not worth it. They made a error when it came to damage on the car I rented and then left me with the consequences stating that it was their company policy to put me on do not rent list and send my bill to credit collections. My insurance company is actively talking to them in agreement with sending them money yet they proceeded to harass me for payment. The accident was reported to them fully and when they failed to document the extent of the damage they put it on me. A company that makes errors is fine but a company that makes errors and then blames the customer for their own error is someone that you should never deal with. I will never rent from enterprise again after 25 years of being a good customer and spending tens of thousands of dollars with this company.

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side). Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation.

Extremely disappointed with Alamo/Enterprise in Sweden Lulea airport. I have never seen such a terrible attitude towards customers. I rented a car with 'Super Collision Damage Waiver' thinking I was fully covered. Upon return, they charged to me 3,000 SEK for a tiny stone chip that is clearly 'Wear and Tear' per their own global guidelines (less than 20mm). Worst of all, when I challenged them, the photo they sent back showed the chip had been visibly enlarged/ground down compared to the photo I took at drop-off. It looks like intentional tampering to force a charge. When I called to resolve this, the staff was mocking and threatened me with even higher fees (15,000 SEK). Avoid renting a car from this company at all costs!!!

No directing us with a Novato location 94945z renting a car that do not operate renting cars that are filthy dirty as a manager. There’s nothing about it. Her name is Naomi. She’s made every rental situation I have there with some sort of issue that appears to be easy to fix but she makes it quite difficult and then she wonders why that I’m frustrated because she overcharges me.

Paid rental with Capital One, paid deposit with PayPal. Now both saying they don’t have the deposit.

The Incident: Maybe 2 days into my rental, while driving in clear conditions, the vehicle suddenly malfunctioned. I heard a loud beep, felt a physical jolt (like a roller coaster drop), and a Red Triangle (Critical Drive System Error) flashed on the dashboard. I immediately stopped to inspect the area. I had hit absolutely nothing—no debris, no bumps, no other vehicles.

I made reservations a month out for a rental car. 2 days ago I called to confirm and was told “no problem, we have your reservation. Come in on the prescribed day and pick it up”. I went to pick the car up today at the office in Live Oak, Fl. And they didn’t have a car! The representative had no solutions to remedy the situation. She had given 2 or 3 customer's extensions on their rentals, knowing that she would have no cars left for customers like me who had reservations. Why would anyone with any common sense do that? This is poor management and poor business practices. I don’t know how they stay in business with this type of management skills. I gave them 1 star, and would give no stars if that were possible. I won’t be doing business with Enterprise ever again.

Incompetent customer service either lie or don't know what they're talking about, and terrible corporate policy backs them up. It's fine. I'll just front the money for the rental I was told would be paid for, no problem. It's not like Enterprise makes 40 billion a year and can't accept a payment from a 3rd party.

Worst customer service ever! Left car key and wallet behind, could not get a hold of anybody at location so literally had to send management an UBER eats to have driver hand them their phone to talk to someone at location. Thankfully, they found my items (this was a Sunday night). I was promised it would be shipped out the next day, two weeks later and getting the run around every. Single. Day!!!! I still don't have my items!!!

From the customer service to the quality of the car I rented, I WISH I could give ZERO stars. Even their "escalation" department agents have a terrible attitude. There are enough one star ratings here to PROVE that NO ONE should ever rent from Enterprise. They DO NOT value customers in any way.

I had one of the worst experiences I’ve ever had with a rental company at Enterprise in Dulles Airport. I arrived around 2 AM after a long, exhausting trip, and it was freezing outside with no easy way to get home. I specifically reserved a vehicle in advance, yet when I got there, they told me the car I booked wasn’t available. What’s the point of making a reservation if it’s not honored? On top of that, they started adding unexpected charges that were never clearly explained during the booking process. It felt like they were just piling on fees at the counter, knowing I had no other option at that hour. The lack of transparency was extremely frustrating.

I reserved a car weeks before the date of pick up and performed the recommended express check in the day before pick up. I arrived 30 minutes before the 9:00 a.m. pick up time (the time that the office opened on Saturday, April 4, 2026). I was first in a line of several people who arrived behind me. When the doors opened, I was advised by the agent that my vehicle was not available and that I was notified of this by telephone.

Down town branch. The manager name Christopher **. The people there are rude, bad, they know nothing about attitude. After I had my reservation week in advance I went to pick my car. There was no car and they said come back next week, they must joking so I canceled my reservation and went with Hertz. In 5 min I got the car I want, my advice stay far from Enterprise.

If I can rate a negative rating, I would. They charged me for damages I did not make. Long story short, My car was being worked on and I needed a rental during this time. Enterprise did not give me the car I was promised. Instead gave me a much bigger vehicle causing me to buy extra insurance each day. They said they should have a smaller car within a couple days and I can switch it out.

I am writing to formally express my dissatisfaction with a recent experience at your Atwood branch location in Cranston, RI. I had a confirmed reservation for a midsize vehicle on Friday, April 17th at 12:00 PM. I arrived at approximately 11:50 AM, expecting my reserved vehicle to be available and ready. Upon arrival, I was informed by the branch manager, Tanisha, that the only vehicle available was a very small car that did not meet the specifications of my reservation. I was also told that inventory was extremely limited. At that time, I respectfully shared that I would have appreciated a courtesy phone call prior to my arrival, informing me of the low inventory. This reservation was not casual—I needed the vehicle to officiate a funeral, and timing was critical. With advance notice, I could have made alternate arrangements.

The Enterprise car rental in Greenwood are very experienced, polite and friendly. They make sure their customers are pleased with their vehicle. I have never been disappointed with them over the years., Enterprise is great with a five stars review.

Everyone is friendly and helpful. Easy online rental. Excellent service. Thank you.

This company is a joke. They tried charging me double for a vehicle I had already reserved because they gave it to someone else after sending me my confirmation. I called the customer service number to give them the benefit of the doubt to fix it and I got stuck on hold for a bit off and on just to be told the management team will call or message. They don't know when and could be on the day before I'm suppose to leave on my trip. Ya okay that makes perfect sense. I should sit and wait for them to fix it after they already scammed me now 3 times. This place is horrible, horrible and they're the one that asked me to call to fix the issue on top of this crap. I will be more than happy to share the emails of confirmation and the names and manager I spoke to that brushed it all off.

Enterprise is the worse on customer loyalty and customer satisfaction while price gouging. Rentals are now higher with more mileage and less never cars. Every single car I’ve had lately has had mechanical issues and for 65 dollars a day this should not be happening. They don’t even compensate you or issue points or any type of thing when it happens. Just keep charging you or asking you to take it to one of their authorized dealers to be fixed on your time but their dime. I didn’t get a rental to have to sit at a mechanics all day anyway.

I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a trip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals. I added my rental info below to help prove this is trustworthy.

For many years I have been completely satisfied with Enterprise one-way car rentals. This year, Enterprise suddenly instituted a $300 one-way surcharge. Customers would like to be alerted to a new surcharge of this magnitude, but it was hidden in the pages of the rental contract. A livery service is now a less expensive option.

I just wanted to write in and share how much of a TRULY WONDERFUL experience my husband and I had with our local Enterprise staff @ the Shadeland Branch. Specifically Jay **- He was amazing to work with - Very polite, shared all costs and concerns we had up front. (No one likes surprises) and he put us in a vehicle that we were comfortable in all around with unlimited gas mileage and comfort for our long haul. The entire staff was pleasant and welcoming into the building but also spoke to customers outside waiting - which is nice to see these days! GREAT peeps, GREAT customer service, GREAT location!

We booked a 12-seater from Enterprise for our spring break trip, and right before the trip started, they called and cancelled on us. At the last minute. No real solution, nothing. We were desperate, so we scrambled and booked from other locations. This all happened in Connecticut. After seeing multiple cancellations, we decided to go in person to an Enterprise location to understand what was going on.

I found a gross mismatch between information communicated via my local Enfield branch and that of the main offiice regarding insurance. When I hired the car, I was told by three separate staff members that they took the excess amount on my insurance as a premium sum for their insurance. So basically, if their car had an accident, then that money would be used to claim off their own insurance and not mine. None of this was true. So if you are told anything by this local branch, then check your contract also. I would not be using this branch or any other branch of Enterprise again.

I am from MI and I went to Enterprise on Hills dake Beach Fl and it's in ghetto town. They are all useless. Never again. We had planned to go to Miami Beach for the day and that Branch ruined it. So they took forever talking eating and gossiping after we wanted a car. Then they said it'll be a minute to clean car out!! Why aren't the cars already cleaned out?? Why do we have to wait as no one helps us?? Then I asked if they can take us home after we returned the car. They said, "No. It's too far" and The Enterprise in Saginaw me picked me up in Bay City a lot of times and didn't saying nothing.. So we waited an hour to waste our time!!

Booked a car and received a confirmation number then drive 30 minutes to get car and you guessed it "No cars Available." Enterprise don’t book a reservation without the inventory to cover it. The Wilmington NC airport Enterprise sucks. 👎

I rented a truck from Enterprise Rent-A-Car back in December, and the experience was terrible from start to finish. The truck was NOT clean—inside or out. The windows were so bad I had to pull over during a trip with my grandson just to clean them myself. That’s completely unacceptable for a rental. On top of that, the staff at pickup were unfriendly and acted like they didn’t care at all. When I returned the truck, the manager apologized and told me to call next time so he could upgrade me and make it right.

I had a great experience at Enterprise in Sachse, TX. The manager, Travon, was very pleasant and accommodated my needs regarding the vehicle size. Michelle showed me the vehicle and ensured I was comfortable with it. I highly recommend Enterprise because they have the vehicles of choice, the wait wasn't long, and they followed up with a phone call after I returned the vehicle. Great customer service!

I had rented a car for one week together with my Family. The guy of this location was very friendly and attentive, he went over the rental agreement and inspected the car. He provided his card and advised if I had any questions or issues, to contact him directly. Upon our return of the rental car, we were approached by Yann. Also very friendly as well, asked how was everything with the car, he went over the car and ensure that we had filled the gas tank as well. He proceeded in asking how I wanted the receipt and I had stated via email. We were truly grateful so shout to the team, the manager and of course Yann THE MAN. I recommend all to rent from this location again!

For 6 weeks I have called 23 times. Every time I was promised a call back and get nothing. I've been hung up on twice by the manager at the Mansfield OH location. Apparently he can't have an adult conversation. They are overcharging me for my rental. I have it documented from my insurance company and the collision center. All I ask is that someone calls me to resolve my situation.

Rented a minivan to pick up and drop off at johnstown location. Sales clerk frank asked for dl and cc provided then wanted phone # plus another then asked for 2 others, said I could make them up or use anyone's?.. When I balked at that he touted they are allowing me to take a 40k vehicle. Then he declined my reserved rental saying I had an attitude. Will not rent from them again. They have gone down while rates increased. Snotty service.

We had a very negative experience with Enterprise Rent-A-Car on Friday, April 3, 2026, at the Miami International Airport. I had made an earlier reservation weeks before complete with a confirmation number to pick up the car at 11:00 that day. Unfortunately, the plane had us sitting on the tarmac in Boston due to a maintenance issue for well over an hour, so we didn't make it to Miami until noon. There was a very very long line at the Enterprise desk, and it wasn't moving. They only had two staff members to take care of all the people in line. A sign said that if you've already checked in previously, you can go to their website, check in there, and go right out to the garage to get your car. But the website said there was a problem. I called Enterprise and told them the situation, and was told that since we arrived late, they would no longer hold to our reservation, and the car was no longer available. We would have to re-reserve at the front desk.

The manager Ken sent messages as soon as I rented and then when I returned making sure that I had an excellent rental. I choose to only rent from the Bartow location because I have been to other ones in the area and they are not customer service oriented. The previous manager Justin always went above and beyond for any requests I had and I was sad to know he had moved on to other places, but Ken is filling his shoes just fine!! Always wish the prices were lower but that’s not the employee’s fault, it’s the greed of corporate executives and the dynamic of the lowest employee gets the least income and the brunt of all customer complaints!!! So they are to be acknowledged when they are doing a fantastic service to the customer!!!!

I made a reservation in the morning and requested pickup in 2 hrs. They didn't show up. I called back and they said my reservation was now TRIPLE in price. Then they said I couldn't rent with a debit card (not true). Just giving me the run-around. Called corporate about my reservation and they said I could pick up a car in 30 mins at my original reservation price at a different location. I was in the process of getting a Lyft there when the location called to say they had no vehicles and I was on a wait-list. Said the same thing today. Called corporate and they were no help. Called another location and he basically said he had the vehicle I reserved, but they weren't going to honour the original price and I could only have it for triple the price. Absolute grifters & liars. Spare yourself the aggravation and go somewhere else.

Absolutely unacceptable experience. This was, without a doubt, some of the worst customer service I’ve ever dealt with. We are a family of five on vacation, relying on a rental vehicle from Enterprise, and when an issue came up, we were left completely on our own. Tyler Thomas, the branch manager in Sevierville, TN, did listen—but that’s where the help stopped. There was zero effort to actually resolve the situation or make things easier for us.

I always rent from Enterprise in Stockton Auto Mall. The last few times I rented they were not ready and I called in advance. I decided to call Stockton Auto Mall and speak to staff and after being on hold 10 minutes Jonathan answers and states he was transferring me for outside office to help me. I insisted he help me due to I was on the the phone at least 10 minutes it only took him 2 minutes to get my information and I rented a vehicle. He paused as if he did not want to assist customers. Feel this even on the phone.

I wish there were negative stars!!! How disappointing and unfair not to mention a total lack of care or responsibility!! We were traveling from Texas to pick up a family member and drive back. I personally do not use credit cards, never have!!! We booked a car, specifically because we were told they accept debit cards for the one way trip back to Texas!! We were careful to call the day before and asked to be transferred or connected with Baltimore Airport Enterprise Rental...We again wanted to be sure they took debit cards and were assured our reservation was good to go...We flew out of Texas to Baltimore only to be told they don't take debit cards!!

Reserved a car at the Ocala airport. When it came time to pick it up, they told me that they didn't have any cars and I needed to wait. After waiting half an hour they said they would have to take me to another location to get a car. They drove me to the other location 15 miles in the wrong direction. Was told to wait at new location. Still waiting. Also told I had to bring it back to the new location and not the airport that I originally rented from. This service is an issue. So far not happy at all.

I recently rented a vehicle at Burbank Airport from Enterprise. It was the BEST SERVICE I have EVER received from a car rental company! Usually, when renting a car, I go from the counter to a row and number and am on my own to make sure it is the correct car, figure out how to work all the controls, etc. This time, a person escorted me to my vehicle, showed me the various controls, and even paired my phone to the Bluetooth in the car. Never has that been done before. Very impressive. When I returned the car, there was a person there to receive it, asked me if there were any problems, how was my trip, etc. Also a rarity - often there isn't anyone available for a hand-off or any instructions. Kudos to the team there!

My insurance agent set up everything to pick up a rental car. He asked where I would like to go. I said Enterprise because I have used them for years with no problem. Today I waited for over an hour and a half, they switched cars after I picked one out, and then manager lied to my agent. The manager was incredibly rude, and Enterprise in Gulfport lost someone who promoted them. I certainly won't go through the experience of renting from Enterprise ever again. I wonder how many other customers were disappointed but did not write a review.

I want to thank Ashely at the Myrtle Beach airport. She saved the day. I had an issue with another rental company so I went to see if Enterprise had any vehicles available and what their policy was and Ashley helped me and family so we could enjoy our trip. She made everything so easy and I wish I would have went there first. So thank you again Ashely! You are amazing!!

I needed a small car to rent at the South Holland, IL location. Upon arrival, I was helped by a woman who had all my information which made the process quick and easy. She was courteous and professional. When I returned the car, I was met by a gentleman who was as courteous and professional as the first woman. I will definitely use this South Holland Enterprise office in the future and will recommend them to my friends.

Had a vehicle reserved for a month, got to store and they had no vehicle. Basically told by the manager that I was out of luck. Called corporate, they passed the situation off to the fleet manager and the regional manager; and told they would contact me within 30 minutes. 3 hours later I sit with no rental and no calls from any manager of any type. Horrible customer service, grade F.

My name is Michael **. I blew a tire going to Troy Montana from Boise, Idaho, the manager, Miss Anna and her associate Kam were extremely friendly polite and helped me get back on the road without a headache. I took the car to Les Schwab and they said, "Just bring in the receipt and we’ll take care of you". I couldn’t have been more appreciative as I’m working at the micron facility. And I live in McMinnville Oregon. I rented the car to visit my brother quick and painless. These ladies deserve a raise.💯 that you both.

Today after using Enterprise for over 25yrs.. Sure lost me as a customer. After spending 1800. Plus on a rental for 30 days.. They tried to come up with an excuse talking about I missed a day unpaid. BS You not letting no one miss a payment, especially if it goes in to touching the deposit.. So that blew me. But because I questioned the charge.. Even though I requested a return ride 20 mins away from Hamilton location. Once I questioned the charges and insisted nothing they say will convince me differently. I didn’t get a drop off ride. I had to walk 3.5 miles to my car.. Yes you really showed me, how much your customers mean too you. Walking to my car while writing this review And For this you are My Donkey of the Day Enterprise. Hee Haw.

very patient and elevated my experience remarkably.

Very disappointed with our experience at Enterprise in 1603 Williamson Rd NE. Roanoke, VA 24012. We had a confirmed reservation with a confirmation number for a vehicle, but when we arrived to pick it up, we were told that there were no cars available. What is the point of making a reservation if the vehicle is not guaranteed? We planned our trip based on that reservation, and being told at the last minute that nothing was available was extremely frustrating and inconvenient. There was little effort made to offer a solution or help us find another vehicle. This situation caused unnecessary stress and delayed our plans. I hope Enterprise improves their reservation system and customer service so other customers don’t experience the same issue!

☆☆☆☆☆ James **, was pretty awesome with customer service and accommodating my needs. My appreciation is 1000 when customer service is the order of the day. Top Tier. Ms. Alexis ** was awesome in making sure my vehicle was clean, checked out and sent me on my way. Her Disposition And Service with a beautiful smile was super fantastic!!!! Thank you Enterprise for recognizing what makes returning customers. Respectfully, Tracei

I have used Enterprise Rental in the past, my most recent experience is horrible with customer service in picking up the car and today dropping the rental. I have been trying to call the office to let them know I was dropping off the car and the office at Bustleton ave and TedLion road has been answering the phone and hanging up on me since 10 am this morning. They did this when I was waiting to pick up the rental, I had to call another enterprise for them to text the employee on his personal phone. How rude!!! Our family uses rentals all the time but now we all will use someone else for our airport runs.

I have been a loyal Enterprise customer for years and have always appreciated helpful and accommodating service. Unfortunately, my last two visits to the Craycroft & 29th St location were very disappointing. On both occasions, I was assisted by a woman named Angelica, who was extremely short in her responses. When I brought up that I was overcharged $74, she flatly denied it and insisted that they are not allowed to take payments over the phone. However, when I called Enterprise corporate, they confirmed that the charge was made. Despite this, the local office refused to issue a refund.

Enterprise 6175 Highland Rd Waterford, MI. The customer service I received was excellent. My representative ** was great. The other two gals were also great. I needed a car while my car was in service. I thought it would be 3 or 4 days but I only needed it for 2 days. A very pleasant experience. They provided transportation to and from the dealer.

I was unable to rent a car because Enterprise penalizes me for working and having sufficient funds—meaning I do not need a credit card—even though, by your company's policy, one is required to rent a vehicle from you. Although I asked if I could pay an extra security deposit instead, the response was that I absolutely need a credit card.

Great Business with the Guys at the Fayetteville NC Location off Reaford Rd. They were a great help during the whole process. Shout out to those guys!! They were on top of everything. When we had to come switch out trucks they had us in and out and back on the road to make the delivery on time.

Horrible organization. Car rental contract was for 8am, we didn't arrive until 10am. They had rented our car. Didn't have anymore. Rental contract did not state that they only hold cars for 59 minutes. Ask if we could come back at 3 when several cars were due back in. When we came back in at 3, no car available. Had he told us this morning there would be no cars available we could have just gone to Angola, IN, where there seems to be plenty of cars. 'Let me see what I can figure out'. He came back several minutes later, with a truck available. We went back to do the paperwork. He ask for several pieces of personal information. (I rent vehicles for employees at a business.)

Absolutely awful customer service. I will never rent from Enterprise again. They called us and told us we were on a “do not rent” list due to an unpaid invoice from 3 years ago. We contacted our bank and found the payment 3 years ago. The corporate office “suddenly“ found the payment but said it took 24 hours to route it through their system. We only were renting the car for 24 hours. It was a complete disaster. Stay away.

The two young guys at the counter in Elk River Minnesota were absolutely amazing with all of the customers and how busy they were. We were in and out with our rental within 10 minutes. Very impressive.

Hands down. The best rental car company around. Loyal to their customers. Extremely flexible. And go over and beyond to meet their customers needs. Not to mention quality new vehicles. And a staff that treats you like family. Thank you Indianapolis airport team and punta Gorda airport team. You all were amazing.

DO NOT USE THEIR APP FOR RESERVATION. HOW CAN YOU AS A COMPANY RESERVE SOMETHING THAT'S NOT THERE. This is the second time I reserved a car and when I got to the Enterprise office they put me in a car that I can not get in and out of. I'm removing the app from my phone. Word to the wise STOP USING THEIR APP. IT IS NOT TRANSPARENT. IT'S BEST TO CALL TO SEE WHAT THEY HAVE. INSTEAD OF BEING CALLED LATE AND THEN SURPRISED OF WHAT THEY WILL GIVE YOU.

Booked a rental a month in advance and still couldn’t get my car. Ethan gave me the wrong total, ran my card, and it declined because of THEIR mistake. I even transferred more money over, but they refused to rerun the same card. Manager Julian told me I could get someone else to pay, but never said that person needed a driver’s license, even though they wouldn’t even be driving. Because of all of this, I wasn’t able to get my rental at all. Unprofessional, poor communication, and a complete waste of time.

I was a Enterprise loyal customer, but that have changed. Had rented a SUV, they waited 1 hour before I was supposed to pick up my vehicle. They call and told me they don't have the vehicle. I'm done with enterprise.

Rented a car from this location, like I have in the past years. It was an insurance claim and Enterprise was informed of that. The children they have working there never put it in as an accident rental. I paid full price and fully expected to have this fixed. It wasn't. between the idiots at enterprise and the morons with Allstate this became a nightmare. After 20 years of renting from this location I will now go to another location and another car rental company.

I initially rented the car through GEICO claims, and the process was incredibly smooth. From the moment I was picked up from my home, pick up a rental car, to the need for extend the rental, all easy without any hassle, what exceed my expectation is the help I’ve received from Mr. Alonzo, the area rental manager, he went above and beyond to assist me especially during a time when I was feeling unwell. With just a text message, I was able to manage everything I needed without having to go to the branch which was incredibly convenient. I feel that staffs at Enterprise rent a car are not just dedicated; they work together to provide friendly and efficient service tailored to your needs. I highly recommend their services to anyone in need of a rental car. Thank you!!

If you want to be scammed rent a vehicle in Las Cruces, I set my reservation 3 days ahead and asked for a pick up truck. They never have vehicles available a push upgrades at my cost. Easiest scam and theft in the country. I have never had one on time. So if you need to rent a vehicle know you have a 2 to 3 hour wait.

I was in a car accident on 3/16. I had a confirmation number and appointment time to pick up a rental car on 3/18 at 1:30 pm. Received a phone call an hour before telling me they HAD NO CARS. AT ANY LOCATION. It is literally your only job. Staff was totally indifferent to my situation.

I had an accident and they gave me a vehicle above the allowed amount. They then upcharged me for the remaining amount. So, they knowingly gave me a vehicle above my allowed amount and didn't say anything about it. It was under duress because of my accident. So, they took advantage of me...

Enterprise had my request for over a week. I was hit by somebody and they knew I needed a large SUV for my large family. They had I believe 6-7 days to get a Tahoe or an Excursion and I was promised one of these. I get there and they give me a five seater Jeep that won't even fit my family. When I complained, they said there's nothing they can do so my kids are supposed to miss school for an indefinite amount of time because they couldn't hold a rental that they had ample time to manage. I am so disgusted with this company and I will never use it again.

I'm not big on writing reviews for services rendered. I believe that if you're being paid to do a job, you should always do your best. But when someone goes above and beyond the call of duty. That person should be recognized and applauded. While traveling with my son to a college he's entrusted in attending. I rented a vehicle from Enterprise for the trip. The first car we chose had a strong smell of cigarette smoke. So we changed to another vehicle. In doing so, I left a valuable over coat which belonged to my brother who was allowing me to borrow it for the trip. I didn't realize the coat was missing until the next morning.

I rented a vehicle from Enterprise in February 2025. I got into an accident with the rental. Just minor damage. Wasn't sure who to call, and contacted my insurance to make sure I was covered. Enterprise lost the rental agreement. My insurance said no agreement, insurance follows the vehicle. We are not liable if you can't procure the agreement. I called back as well as my insurance company over a dozen times. Never heard back. Over a year later, I received a letter in the mail. Threatening me if I did not pay the amount due Enterprise would send the claim to collections, interest on top of damages, I would not be able to rent from them. I contacted my insurance and Enterprise.

My name is Michael **, I would like to take a moment to recognize two outstanding employees at Enterprise Car Rental, Parker and Yecenia for their exceptional customer service. From the moment I arrived were both welcoming, professional, and incredibly helpful. They made the entire rental process ensuring everything was explained clearly and that I had exactly what I needed. Yecenia was equally impressive with her friendly attitude and willingness to go the extra mile to assist. Both Parke and Yecenia demonstrated true professionalism and a genuine commitment to customer satisfaction. Their positive energy, efficiency, and attention to detail made my experience outstanding. Employees like Parker and Yecenia truly represent the high standard of service that makes Enterprise stand out. Thank you both for making my experience such a pleasant one!

So I had already reserved or at least I was under the impression that I had reserved a mini van for a trip to Florida. But when I arrived for my rental car there were no mini vans available…Mind you this was the weekend of Valentine’s Day but Lucas W. gave his all to find one for me but it just didn’t happen. So I ended up driving a standard SUV with my 75 yo mother, 2 sisters, son and two granddaughters 4 and 5yo all the way to Florida. Let’s just say it was the most uncomfortable journey I have ever been on. Lucas W had tried to find me a van even after I had gotten to Florida but nothing still! I truly want to thank h for his efforts! Well it was time to go back to Ohio, and that was after going to the airport trying to find still find a van.

I reserved a vehicle and got dropped off by a friend to pick it up. And when I got there, they said they had no vehicles available, I have a confirmation number and I was still left outside of the Enterprise office. The manager locked up and left and left me there with no transportation!! I am a 58 year old female that just recently became disabled, and this is not acceptable!

Enterprise has built a business model of convenience where they pick you up. But then they use a digital tablet to create an agreement where they don't explain or a chance to understand what they are asking you to sign. They leverage their relationships with insurance companies and repair shops, but in my experience they exploit corporate arrangements, take every opportunity to nickel and dime you for unneeded services, that instead of charging the insurance companies, they charge your credit card without notification or providing invoices. In my opinion, Enterprise has built a business model around fraud in the execution. I will never do business with them again. I will file complaints with the AG and ask local officials to look into their unscrupulous business practices. Mo

We rented a car in Spain last August, paid the bill in full, thought we were done. In Feb, that Enterprise office charged my credit card over $1200 and nobody at the corporate 1-800 number can tell us why. 4 phone calls and still no explanation, last guy hung up on us. Charge has been disputed with credit card company, it’s in their hands now to figure out. I will never use Enterprise again, terrible customer service!!

What good is a rental car company that won't rent you a car? That's exactly what Enterprise is guilty of - if you want a one-way rental. Keeping in mind how essential one-way rentals are to the driving public, Enterprise is actively refusing to do just that under the guise of being "sold out." Have to point out the BS, here: they just don't want to pay an extra driver fee for relocating their cars if they aren't returned to the same place they were rented. I've used Enterprise for decades. No more. I really, really need transportation one way this time, and they aren't there for me. SO disappointed, and I'll be lobbying all my friends and acquaintances to rent elsewhere...

Friends on 3/4/26 I had an opportunity to rent a van for a transportation of family members. From the time of my arrival to van return Mr. La' kel ** Branch Manager of the Concord, NC Facility assist myself with the rental and formality. A family member death is not easy to cope with, and yet Mr. ** and his team moved with such professionalism that for a few minutes we were able to smile in the misted of a trial and tribulation. When I assess the office the atmosphere it represented the very character of Mr. **. Motivated, dedicated, and professional.

I rented a car at ST. Thomas, Virgin Islands. Staff was excellent and friendly! Only complaint I had was that the windshield would never come clean. I tried cleaning it several times. Nothing worked on either the inside or the outside of window. The washer fluid tank was empty, so I put in some fluid. However, the pump itself didn't work. This is a great safety concern as the roads on St. Thomas are very narrow and if the sun shown in the windshield, I would come close to a complete stop as I couldn't see oncoming traffic. Nighttime driving was extremely hazardous with lights of oncoming cars making it almost impossible to see through the "haze and smears" on the glass.

Last month (February 2026), I made a reservation with Enterprise Rent-A-Car at LAS AMERICAS AIRPORT (SDQ), Dominican Republic. As usual, the reservation process was very easy. I received an email confirming my reservation (available upon request), but when I eventually arrived to the airport, I was told by the person at the counter that “there were no cars available to rent.” I explained that I had a reservation, and shared the confirmation number, but his reply was the same, and he said “you're stuck here.” Fortunately, I was able to rent a car from another company. This was my first very bad experience with Enterprise. I don’t think I will be renting a car with Enterprise internationally again.

So I had an accident and have coverage thru auto owners for a rental car. An agent set that up for me at the Gardendale Alabama location. A gentleman called me early today and confirmed he had a car for me. I told him I was unsure what time I would be by, then ask when the closed. He said 5pm. I said ok, I’ll be there before 5pm for sure. I took my sick husband to several Dr's appt and then had an hour to blow so we stopped by the rental car store. The guy behind the desk got on the computer and said he had sent “my” car to get an oil change and it wouldn’t be ready for an hour or more.

Wouldn't recommend the Batesville Ar Enterprise. They will not call like they say or answer the phone at all. Had to call the headquarters to even talk to someone in the local office. Then was going to be a week for a rental after being told by the headquarters said would have a car the next day. This is the second time this has happened. Ended going with Lakeside Rental out of Mtn Home Ar. A lot friendlier staff and got a car the next day.

Once again I had an excellent experience renting a vehicle from Enterprise. From start to finish, the service was professional, smooth, and welcoming. I especially want to recognize Ashton for his outstanding customer service. He was extremely polite, respectful, and genuinely helpful throughout the entire process. He took the time to answer questions, made sure everything was clear, and created a comfortable experience. Good job with hiring him.

I had the absolute best service from Mario and Gavin at the Anniston, Al. They were ready to help when I walked in the door and were fast and thorough! No waiting like other places. They found my discount and applied it without me having to tell them. ❤️❤️

Let the renter beware!. After a long term rental I kept getting email invoices of toll charges and convenience fees that almost doubled what the cost should have been for each toll charge. Each individual toll is almost double the rate and then convenience fee on top of it. Enterprise did not warn/advise me these hidden charges at time of rental. Other car rental companies offer a toll pass option to avoid such charges. When I called Enterprise customer service today (2/24/26), they said that Enterprise does not offer this option and it was too bad for me as she rushed me off the phone. Please feel free to contact me with any questions. **. I do not want other to get burned as well.

I did express pickup so no one checked my car. They told me I was all set. Don’t believe them. I did not look and when I got back my car had a damage (they called fresh) on my front bumper it said the car was out of alignment. I drove to my house Airbnb and back to the airport. They tried to get me to accept the claim saying it happens. But they failed to check the cameras after about 10 emails they finally did their job. Never again.

Worst experience ever. Went to Enterprise in Stark Florida, manager name was Josh, very rude, bad attitude and told me if I talked to district manager, there would be nothing done but a complaint on his desk. I have been renting two years straight from them, never been treated so unfairly in my life. He acted as if he was doing me a favor because he felt like the rate that I was getting was too good then proceeded to take money out of my deposit to charge the price that he wanted.