Enterprise Rent-A-Car Reviews

Rented a minivan to pick up and drop off at johnstown location. Sales clerk frank asked for dl and cc provided then wanted phone # plus another then asked for 2 others, said I could make them up or use anyone's?.. When I balked at that he touted they are allowing me to take a 40k vehicle. Then he declined my reserved rental saying I had an attitude. Will not rent from them again. They have gone down while rates increased. Snotty service.

We had a very negative experience with Enterprise Rent-A-Car on Friday, April 3, 2026, at the Miami International Airport. I had made an earlier reservation weeks before complete with a confirmation number to pick up the car at 11:00 that day. Unfortunately, the plane had us sitting on the tarmac in Boston due to a maintenance issue for well over an hour, so we didn't make it to Miami until noon. There was a very very long line at the Enterprise desk, and it wasn't moving. They only had two staff members to take care of all the people in line. A sign said that if you've already checked in previously, you can go to their website, check in there, and go right out to the garage to get your car. But the website said there was a problem. I called Enterprise and told them the situation, and was told that since we arrived late, they would no longer hold to our reservation, and the car was no longer available. We would have to re-reserve at the front desk.

The manager Ken sent messages as soon as I rented and then when I returned making sure that I had an excellent rental. I choose to only rent from the Bartow location because I have been to other ones in the area and they are not customer service oriented. The previous manager Justin always went above and beyond for any requests I had and I was sad to know he had moved on to other places, but Ken is filling his shoes just fine!! Always wish the prices were lower but that’s not the employee’s fault, it’s the greed of corporate executives and the dynamic of the lowest employee gets the least income and the brunt of all customer complaints!!! So they are to be acknowledged when they are doing a fantastic service to the customer!!!!

I made a reservation in the morning and requested pickup in 2 hrs. They didn't show up. I called back and they said my reservation was now TRIPLE in price. Then they said I couldn't rent with a debit card (not true). Just giving me the run-around. Called corporate about my reservation and they said I could pick up a car in 30 mins at my original reservation price at a different location. I was in the process of getting a Lyft there when the location called to say they had no vehicles and I was on a wait-list. Said the same thing today. Called corporate and they were no help. Called another location and he basically said he had the vehicle I reserved, but they weren't going to honour the original price and I could only have it for triple the price. Absolute grifters & liars. Spare yourself the aggravation and go somewhere else.

Absolutely unacceptable experience. This was, without a doubt, some of the worst customer service I’ve ever dealt with. We are a family of five on vacation, relying on a rental vehicle from Enterprise, and when an issue came up, we were left completely on our own. Tyler Thomas, the branch manager in Sevierville, TN, did listen—but that’s where the help stopped. There was zero effort to actually resolve the situation or make things easier for us.

I always rent from Enterprise in Stockton Auto Mall. The last few times I rented they were not ready and I called in advance. I decided to call Stockton Auto Mall and speak to staff and after being on hold 10 minutes Jonathan answers and states he was transferring me for outside office to help me. I insisted he help me due to I was on the the phone at least 10 minutes it only took him 2 minutes to get my information and I rented a vehicle. He paused as if he did not want to assist customers. Feel this even on the phone.

I wish there were negative stars!!! How disappointing and unfair not to mention a total lack of care or responsibility!! We were traveling from Texas to pick up a family member and drive back. I personally do not use credit cards, never have!!! We booked a car, specifically because we were told they accept debit cards for the one way trip back to Texas!! We were careful to call the day before and asked to be transferred or connected with Baltimore Airport Enterprise Rental...We again wanted to be sure they took debit cards and were assured our reservation was good to go...We flew out of Texas to Baltimore only to be told they don't take debit cards!!

Reserved a car at the Ocala airport. When it came time to pick it up, they told me that they didn't have any cars and I needed to wait. After waiting half an hour they said they would have to take me to another location to get a car. They drove me to the other location 15 miles in the wrong direction. Was told to wait at new location. Still waiting. Also told I had to bring it back to the new location and not the airport that I originally rented from. This service is an issue. So far not happy at all.

My insurance agent set up everything to pick up a rental car. He asked where I would like to go. I said Enterprise because I have used them for years with no problem. Today I waited for over an hour and a half, they switched cars after I picked one out, and then manager lied to my agent. The manager was incredibly rude, and Enterprise in Gulfport lost someone who promoted them. I certainly won't go through the experience of renting from Enterprise ever again. I wonder how many other customers were disappointed but did not write a review.

I want to thank Ashely at the Myrtle Beach airport. She saved the day. I had an issue with another rental company so I went to see if Enterprise had any vehicles available and what their policy was and Ashley helped me and family so we could enjoy our trip. She made everything so easy and I wish I would have went there first. So thank you again Ashely! You are amazing!!

I needed a small car to rent at the South Holland, IL location. Upon arrival, I was helped by a woman who had all my information which made the process quick and easy. She was courteous and professional. When I returned the car, I was met by a gentleman who was as courteous and professional as the first woman. I will definitely use this South Holland Enterprise office in the future and will recommend them to my friends.

Had a vehicle reserved for a month, got to store and they had no vehicle. Basically told by the manager that I was out of luck. Called corporate, they passed the situation off to the fleet manager and the regional manager; and told they would contact me within 30 minutes. 3 hours later I sit with no rental and no calls from any manager of any type. Horrible customer service, grade F.

My name is Michael **. I blew a tire going to Troy Montana from Boise, Idaho, the manager, Miss Anna and her associate Kam were extremely friendly polite and helped me get back on the road without a headache. I took the car to Les Schwab and they said, "Just bring in the receipt and we’ll take care of you". I couldn’t have been more appreciative as I’m working at the micron facility. And I live in McMinnville Oregon. I rented the car to visit my brother quick and painless. These ladies deserve a raise.💯 that you both.

Today after using Enterprise for over 25yrs.. Sure lost me as a customer. After spending 1800. Plus on a rental for 30 days.. They tried to come up with an excuse talking about I missed a day unpaid. BS You not letting no one miss a payment, especially if it goes in to touching the deposit.. So that blew me. But because I questioned the charge.. Even though I requested a return ride 20 mins away from Hamilton location. Once I questioned the charges and insisted nothing they say will convince me differently. I didn’t get a drop off ride. I had to walk 3.5 miles to my car.. Yes you really showed me, how much your customers mean too you. Walking to my car while writing this review And For this you are My Donkey of the Day Enterprise. Hee Haw.

very patient and elevated my experience remarkably.

Very disappointed with our experience at Enterprise in 1603 Williamson Rd NE. Roanoke, VA 24012. We had a confirmed reservation with a confirmation number for a vehicle, but when we arrived to pick it up, we were told that there were no cars available. What is the point of making a reservation if the vehicle is not guaranteed? We planned our trip based on that reservation, and being told at the last minute that nothing was available was extremely frustrating and inconvenient. There was little effort made to offer a solution or help us find another vehicle. This situation caused unnecessary stress and delayed our plans. I hope Enterprise improves their reservation system and customer service so other customers don’t experience the same issue!

☆☆☆☆☆ James **, was pretty awesome with customer service and accommodating my needs. My appreciation is 1000 when customer service is the order of the day. Top Tier. Ms. Alexis ** was awesome in making sure my vehicle was clean, checked out and sent me on my way. Her Disposition And Service with a beautiful smile was super fantastic!!!! Thank you Enterprise for recognizing what makes returning customers. Respectfully, Tracei

I have used Enterprise Rental in the past, my most recent experience is horrible with customer service in picking up the car and today dropping the rental. I have been trying to call the office to let them know I was dropping off the car and the office at Bustleton ave and TedLion road has been answering the phone and hanging up on me since 10 am this morning. They did this when I was waiting to pick up the rental, I had to call another enterprise for them to text the employee on his personal phone. How rude!!! Our family uses rentals all the time but now we all will use someone else for our airport runs.

I have been a loyal Enterprise customer for years and have always appreciated helpful and accommodating service. Unfortunately, my last two visits to the Craycroft & 29th St location were very disappointing. On both occasions, I was assisted by a woman named Angelica, who was extremely short in her responses. When I brought up that I was overcharged $74, she flatly denied it and insisted that they are not allowed to take payments over the phone. However, when I called Enterprise corporate, they confirmed that the charge was made. Despite this, the local office refused to issue a refund.

Enterprise 6175 Highland Rd Waterford, MI. The customer service I received was excellent. My representative ** was great. The other two gals were also great. I needed a car while my car was in service. I thought it would be 3 or 4 days but I only needed it for 2 days. A very pleasant experience. They provided transportation to and from the dealer.

I was unable to rent a car because Enterprise penalizes me for working and having sufficient funds—meaning I do not need a credit card—even though, by your company's policy, one is required to rent a vehicle from you. Although I asked if I could pay an extra security deposit instead, the response was that I absolutely need a credit card.

Great Business with the Guys at the Fayetteville NC Location off Reaford Rd. They were a great help during the whole process. Shout out to those guys!! They were on top of everything. When we had to come switch out trucks they had us in and out and back on the road to make the delivery on time.

Horrible organization. Car rental contract was for 8am, we didn't arrive until 10am. They had rented our car. Didn't have anymore. Rental contract did not state that they only hold cars for 59 minutes. Ask if we could come back at 3 when several cars were due back in. When we came back in at 3, no car available. Had he told us this morning there would be no cars available we could have just gone to Angola, IN, where there seems to be plenty of cars. 'Let me see what I can figure out'. He came back several minutes later, with a truck available. We went back to do the paperwork. He ask for several pieces of personal information. (I rent vehicles for employees at a business.)

Absolutely awful customer service. I will never rent from Enterprise again. They called us and told us we were on a “do not rent” list due to an unpaid invoice from 3 years ago. We contacted our bank and found the payment 3 years ago. The corporate office “suddenly“ found the payment but said it took 24 hours to route it through their system. We only were renting the car for 24 hours. It was a complete disaster. Stay away.

The two young guys at the counter in Elk River Minnesota were absolutely amazing with all of the customers and how busy they were. We were in and out with our rental within 10 minutes. Very impressive.

Hands down. The best rental car company around. Loyal to their customers. Extremely flexible. And go over and beyond to meet their customers needs. Not to mention quality new vehicles. And a staff that treats you like family. Thank you Indianapolis airport team and punta Gorda airport team. You all were amazing.

DO NOT USE THEIR APP FOR RESERVATION. HOW CAN YOU AS A COMPANY RESERVE SOMETHING THAT'S NOT THERE. This is the second time I reserved a car and when I got to the Enterprise office they put me in a car that I can not get in and out of. I'm removing the app from my phone. Word to the wise STOP USING THEIR APP. IT IS NOT TRANSPARENT. IT'S BEST TO CALL TO SEE WHAT THEY HAVE. INSTEAD OF BEING CALLED LATE AND THEN SURPRISED OF WHAT THEY WILL GIVE YOU.

Booked a rental a month in advance and still couldn’t get my car. Ethan gave me the wrong total, ran my card, and it declined because of THEIR mistake. I even transferred more money over, but they refused to rerun the same card. Manager Julian told me I could get someone else to pay, but never said that person needed a driver’s license, even though they wouldn’t even be driving. Because of all of this, I wasn’t able to get my rental at all. Unprofessional, poor communication, and a complete waste of time.

I was a Enterprise loyal customer, but that have changed. Had rented a SUV, they waited 1 hour before I was supposed to pick up my vehicle. They call and told me they don't have the vehicle. I'm done with enterprise.

Rented a car from this location, like I have in the past years. It was an insurance claim and Enterprise was informed of that. The children they have working there never put it in as an accident rental. I paid full price and fully expected to have this fixed. It wasn't. between the idiots at enterprise and the morons with Allstate this became a nightmare. After 20 years of renting from this location I will now go to another location and another car rental company.

I initially rented the car through GEICO claims, and the process was incredibly smooth. From the moment I was picked up from my home, pick up a rental car, to the need for extend the rental, all easy without any hassle, what exceed my expectation is the help I’ve received from Mr. Alonzo, the area rental manager, he went above and beyond to assist me especially during a time when I was feeling unwell. With just a text message, I was able to manage everything I needed without having to go to the branch which was incredibly convenient. I feel that staffs at Enterprise rent a car are not just dedicated; they work together to provide friendly and efficient service tailored to your needs. I highly recommend their services to anyone in need of a rental car. Thank you!!

If you want to be scammed rent a vehicle in Las Cruces, I set my reservation 3 days ahead and asked for a pick up truck. They never have vehicles available a push upgrades at my cost. Easiest scam and theft in the country. I have never had one on time. So if you need to rent a vehicle know you have a 2 to 3 hour wait.

I was in a car accident on 3/16. I had a confirmation number and appointment time to pick up a rental car on 3/18 at 1:30 pm. Received a phone call an hour before telling me they HAD NO CARS. AT ANY LOCATION. It is literally your only job. Staff was totally indifferent to my situation.

I had an accident and they gave me a vehicle above the allowed amount. They then upcharged me for the remaining amount. So, they knowingly gave me a vehicle above my allowed amount and didn't say anything about it. It was under duress because of my accident. So, they took advantage of me...

Enterprise had my request for over a week. I was hit by somebody and they knew I needed a large SUV for my large family. They had I believe 6-7 days to get a Tahoe or an Excursion and I was promised one of these. I get there and they give me a five seater Jeep that won't even fit my family. When I complained, they said there's nothing they can do so my kids are supposed to miss school for an indefinite amount of time because they couldn't hold a rental that they had ample time to manage. I am so disgusted with this company and I will never use it again.

I rented a vehicle from Enterprise in February 2025. I got into an accident with the rental. Just minor damage. Wasn't sure who to call, and contacted my insurance to make sure I was covered. Enterprise lost the rental agreement. My insurance said no agreement, insurance follows the vehicle. We are not liable if you can't procure the agreement. I called back as well as my insurance company over a dozen times. Never heard back. Over a year later, I received a letter in the mail. Threatening me if I did not pay the amount due Enterprise would send the claim to collections, interest on top of damages, I would not be able to rent from them. I contacted my insurance and Enterprise.

My name is Michael **, I would like to take a moment to recognize two outstanding employees at Enterprise Car Rental, Parker and Yecenia for their exceptional customer service. From the moment I arrived were both welcoming, professional, and incredibly helpful. They made the entire rental process ensuring everything was explained clearly and that I had exactly what I needed. Yecenia was equally impressive with her friendly attitude and willingness to go the extra mile to assist. Both Parke and Yecenia demonstrated true professionalism and a genuine commitment to customer satisfaction. Their positive energy, efficiency, and attention to detail made my experience outstanding. Employees like Parker and Yecenia truly represent the high standard of service that makes Enterprise stand out. Thank you both for making my experience such a pleasant one!

I reserved a vehicle and got dropped off by a friend to pick it up. And when I got there, they said they had no vehicles available, I have a confirmation number and I was still left outside of the Enterprise office. The manager locked up and left and left me there with no transportation!! I am a 58 year old female that just recently became disabled, and this is not acceptable!

Enterprise has built a business model of convenience where they pick you up. But then they use a digital tablet to create an agreement where they don't explain or a chance to understand what they are asking you to sign. They leverage their relationships with insurance companies and repair shops, but in my experience they exploit corporate arrangements, take every opportunity to nickel and dime you for unneeded services, that instead of charging the insurance companies, they charge your credit card without notification or providing invoices. In my opinion, Enterprise has built a business model around fraud in the execution. I will never do business with them again. I will file complaints with the AG and ask local officials to look into their unscrupulous business practices. Mo

We rented a car in Spain last August, paid the bill in full, thought we were done. In Feb, that Enterprise office charged my credit card over $1200 and nobody at the corporate 1-800 number can tell us why. 4 phone calls and still no explanation, last guy hung up on us. Charge has been disputed with credit card company, it’s in their hands now to figure out. I will never use Enterprise again, terrible customer service!!

What good is a rental car company that won't rent you a car? That's exactly what Enterprise is guilty of - if you want a one-way rental. Keeping in mind how essential one-way rentals are to the driving public, Enterprise is actively refusing to do just that under the guise of being "sold out." Have to point out the BS, here: they just don't want to pay an extra driver fee for relocating their cars if they aren't returned to the same place they were rented. I've used Enterprise for decades. No more. I really, really need transportation one way this time, and they aren't there for me. SO disappointed, and I'll be lobbying all my friends and acquaintances to rent elsewhere...

Last month (February 2026), I made a reservation with Enterprise Rent-A-Car at LAS AMERICAS AIRPORT (SDQ), Dominican Republic. As usual, the reservation process was very easy. I received an email confirming my reservation (available upon request), but when I eventually arrived to the airport, I was told by the person at the counter that “there were no cars available to rent.” I explained that I had a reservation, and shared the confirmation number, but his reply was the same, and he said “you're stuck here.” Fortunately, I was able to rent a car from another company. This was my first very bad experience with Enterprise. I don’t think I will be renting a car with Enterprise internationally again.

So I had an accident and have coverage thru auto owners for a rental car. An agent set that up for me at the Gardendale Alabama location. A gentleman called me early today and confirmed he had a car for me. I told him I was unsure what time I would be by, then ask when the closed. He said 5pm. I said ok, I’ll be there before 5pm for sure. I took my sick husband to several Dr's appt and then had an hour to blow so we stopped by the rental car store. The guy behind the desk got on the computer and said he had sent “my” car to get an oil change and it wouldn’t be ready for an hour or more.

Wouldn't recommend the Batesville Ar Enterprise. They will not call like they say or answer the phone at all. Had to call the headquarters to even talk to someone in the local office. Then was going to be a week for a rental after being told by the headquarters said would have a car the next day. This is the second time this has happened. Ended going with Lakeside Rental out of Mtn Home Ar. A lot friendlier staff and got a car the next day.

Once again I had an excellent experience renting a vehicle from Enterprise. From start to finish, the service was professional, smooth, and welcoming. I especially want to recognize Ashton for his outstanding customer service. He was extremely polite, respectful, and genuinely helpful throughout the entire process. He took the time to answer questions, made sure everything was clear, and created a comfortable experience. Good job with hiring him.

I had the absolute best service from Mario and Gavin at the Anniston, Al. They were ready to help when I walked in the door and were fast and thorough! No waiting like other places. They found my discount and applied it without me having to tell them. ❤️❤️

Let the renter beware!. After a long term rental I kept getting email invoices of toll charges and convenience fees that almost doubled what the cost should have been for each toll charge. Each individual toll is almost double the rate and then convenience fee on top of it. Enterprise did not warn/advise me these hidden charges at time of rental. Other car rental companies offer a toll pass option to avoid such charges. When I called Enterprise customer service today (2/24/26), they said that Enterprise does not offer this option and it was too bad for me as she rushed me off the phone. Please feel free to contact me with any questions. **. I do not want other to get burned as well.

I did express pickup so no one checked my car. They told me I was all set. Don’t believe them. I did not look and when I got back my car had a damage (they called fresh) on my front bumper it said the car was out of alignment. I drove to my house Airbnb and back to the airport. They tried to get me to accept the claim saying it happens. But they failed to check the cameras after about 10 emails they finally did their job. Never again.

Worst experience ever. Went to Enterprise in Stark Florida, manager name was Josh, very rude, bad attitude and told me if I talked to district manager, there would be nothing done but a complaint on his desk. I have been renting two years straight from them, never been treated so unfairly in my life. He acted as if he was doing me a favor because he felt like the rate that I was getting was too good then proceeded to take money out of my deposit to charge the price that he wanted.

My insurance company was renting the car from the Doylestown Enterprise. I had called ahead to get picked up from the garage that was fixing my car. When we got to the office, Eden was telling me my insurance co. wouldn't cover the entire cost.... and my insurance co wouldn't cover the car.... that I needed to purchase Enterprise coverage and the remainder of the cost. So I called my insurance company and the talked with Eden.... When she finished she was upset.... handed me the keys took me outside and said "that's all I have for you". A BMW suv. I got in and couldn't figure out how to get it started. So I went back inside and asked if she could show me how to run it . She said " just a minute " and asked the gentleman sitting down if she could help him.

Just rented and turned in a car. The attendant said no pets. I explained that I have an emotional support animal and need the car for work. He said that is ok. This morning they called and said that the pets were not allowed. He complained about the pet hair.

I am writing to formally share my experience regarding a recent rental with Enterprise location in Delray Beach, which left me feeling misled and taken advantage of. At the time of the rental, I was 24 years old and had never rented a car before. I was sent to Enterprise by the at-fault driver’s insurance company after I was rear-ended in an accident where I bore no responsibility. Enterprise was aware that I had active insurance coverage through GEICO and that the other party’s insurance was handling the claim.

I rented a car Feb 12 to Feb 15. Go mini vacation. Well the car we rented smell like **. We told the guy at Enterprise. He said he had sinus infection. Could not smell well. Never offer another car. Every time we got in smell like **. We contact manager. They didn't wanna resolve the matter. Car was dirty too.

I’m very disappointed in the Leitchfield, Ky office. I reserved a vehicle online Saturday for Tuesday. When I arrived they did not have any vehicles for rent. Suggested I try another location. Assured me they tried to call but got a disconnected message. The number they supposedly called was my cell phone number and I made calls from it and received calls on it with no issues in the days leading up to the rental date.

I am writing to formally complain about my recent experience with your Wesley Chapel (Wiregrass) location at 2543 Mansfield Blvd, Wesley Chapel, FL 33543. I made a reservation five days in advance for a cargo van. Two days after making the reservation, I received a call from ** the office manager, informing me that they would not have a cargo van available. I was surprised that this was communicated only after two days. He offered a minivan instead. Because I had already made arrangements for that specific day, I agreed to accept the minivan, provided it would be ready Monday morning at 8:00 AM. ** assured me that would not be a problem.

I had reservation on the 02/12/2026 @8:15 AM. When I arrived the person by the name Dominic was at the kiosk. Give him my driver license and my credit card. All was ok; he went got the car he came back inside and said to me, "The car looks good. Any question let us know," I said, "Thank you but I'm going out to check the car and take a video." That what I did and when checked for the spare tire I couldn't find it, I go back inside and said there no spare tire and he replied, "Did you check the trunk?" I said yes then he replied, "The car come with no spare tire. I can add for you the road assistant." Then I said, "My coverage cover that and possible give me another vehicle with spare tire." He got so mad and come to my face and said, "Give me my key." I replied, "I have no key. You never give me the key." Then he said, "I will call the cops on you." I told him, "Be my guest." He did.

DO NOT USE!! Nothing but a hassle - almost had to cancel our plans. We dropped off our vehicle we rented the next morning Dec 8th. Randomly on Dec 20th a claim is submitted to our insurance but no time or date can be provided when the pictures were taken. Worst experience ever.

The people at the rental site were nice. The company itself was awful. They froze my ability to rent because of an incident that took place in September of 2025. I was made to rent a car because someone hit my parked car. Enterprise was given to me by the insurance company of the person who hit me. They gave me a very nice rental car. I parked far from the entrance to a grocery store because I did not want the rental car hit. Someone on purpose pushed their grocery cart very hard into my rental car. It made a dent in the trunk. I was told by the Enterprise agent not to worry because I had purchased insurance. I sent Enterprise a video of a truck that sped away from denting my rental. I was then told today almost 5 months later that I owed Enterprise $$. Never contacted by Enterprise. It was never my fault. I told Enterprise they were not getting any $$ from me. It was never my fault and I would rent a car elsewhere.

I would like to say it was an absolute pleasure, customer service was definitely excellent. I came to Enterprise when we were going through a snowstorm. Ethan was working all alone handling everything with grace. I’ll like to say Thank you very much Ethan ** for your kindness and great customer service. You made me remember they’re still kind people …Thank you again.

Rented a car from Caesars in Vegas and drove to San Diego. Got paid gas option. When I got tot the car, found the gas was less than 1/2 a tank. I immediately called (wasn't walking all the way back through the hotel) and took a pic of my watch and gas gauge to make sure there were no shenanigans. Guy on the phone assured me I would be refunded. Dropped off car and found charge still there. Told guy at airport and he assured me the charge would be take off. Got home. Charge still there. Called again. Spent 40 mins explaining on the phone. They assured me someone would be contacting me to correct the problem. A week later, still nothing. Called again. Still nothing. Called again and went through the same crap. This time they even gave me a case #. Still nothing.

I have been renting from this Enterprise location since I moved to this house 25 years ago but the service has gone down a lot. The last 2 times I rented with them were a disaster, they didn't have the vehicle on time making me late to leave town and missing an already "paid" veterinary conference. Then they don't allow me to add the rental car vehicle to my Sunpass account and instead charged me not only for the tools but for the service fees. The last time was even worse and that's when I decided to stop renting from them. The location is the one on Bird road an 74 Ave in Miami FL.

Deeply disappointed in @Enterprise. This is our 4th rental in a row that reeks of smoke and **. When my husband raised this concern with the manager, he was told that Enterprise has stopped enforcing smoking fees because of customer complaints. If true, this policy effectively prioritizes the habits of a few over the health and safety of your broader customer base. It is disgusting and frankly insulting to be handed keys to a car in this condition. To be told by management that the "No Smoking" policy is no longer enforced to avoid "confrontation" is spineless. So, instead of penalizing the smokers, you’re punishing the families who have to breathe it in? This is a massive drop in standards for a "reputable" company.

I had rented a car for a weekend get together with my Family. The manager of this location was very friendly and attentive, he went over the rental agreement and inspected the car. He provided his card and advised if I had any questions or issues to contact him directly. Upon our return of the rental car which was on Martin Luther King Day (Monday) was also the coldest day as well, we were approached by Sam. Also very friendly as well, asked how was everything with the car, advised of the oil light that came on and he explained why that had happened however he was going to look into it. He went over the car and ensure that we had filled the gas tank as well. He proceeded in asking how I wanted the receipt and I had stated via email.

When you book a car online a week before the pickup I would think it would be a good business practice that you have the class of car booked. Right now we can either get a super compact car or a stupid minivan. Neither of which we want but we are stuck. VERY DISAPPOINTED IN ENTERPRISE but don't think they care.

I am deeply disappointed and disturbed by my experience today at Enterprise Rent-A-Car on Great Shoals in Lawrenceville Ga. After being directed to the wrong facility by the collision center, I arrived at this location only to be met with hostility and dismissal. The representative, a ** lady, was not only unhelpful but also refused to assist me due to what seemed like a lack of empathy and understanding.

Dominic ** assisted me without hesitation at the Cleveland Airport location and made sure that I was placed in a vehicle that I felt safe to drive in the winter conditions. His customer service was superb!

I highly don't recommend Enterprise in Milford, they don't care about anybody, second time that I make a reservation and they call me a few hours before the pickup time that they don't have the vehicle anymore.

I rented a car from Enterprise on Friday January the 30th and I returned it today on February the 3rd and it was awesome. Every time I have rented from Enterprise that has been a good experience for me. I tend to travel a lot back and forth from Colorado to New Mexico to see my mother and to Colorado springs and I try to go generally every 3 or 4 months and I've always been able to get a car a nice car and have always had good customer service when I went in there and I really like Enterprise and I wouldn't rent from any other place but them.

Called and asked about after hour returns, told the locations. I never gave specifics. about my rental. No one stated that I could only return on specific days after hours. After I got home, I had MC fraud and cancelled card. Called Enterprise to give payment information, however, they billed me for extra day stating I could not return to the after hour location they had provided me as it was not open on Sunday. Manager very disrespectful, called me a liar. Be careful, as they are not for the customer.

We have USAA and they highly recommended using Caliber Collision for our car repair. We had another estimate for almost $5000. Caliber's was almost $2000 less, presumably because they are skilled at removing undamaged parts without mangling them so they can be reused in the repair. AND they helped me set up a good rental car with Enterprise, so that a driver took me to the rental office when I bought our Honda in, and I could leave the rental car at Caliber when I picked it up... and this included Caliber contacting Enterprise for me when I had to change schedules. The rental price was more than reasonable. Enterprise staff were all really helpful and very pleasant.

I rented a car from Enterprise at Park Road Hartford CT. “I had an excellent experience with this rental car dealership. The booking process was smooth, the staff especially Nick is courteous and helpful, and the vehicle was clean and drove perfectly. And returning the car was just as easy. Highly recommend to anyone looking for a reliable rental service.”

My review is a common review I am seeing. I rented a truck. Returned it and then weeks later received a claim with major hail damage. The Chevy dealership took my rental when I picked up my truck that was worked on. I was told truck could stay there and I was good to go, I asked several times and was told, “Yes you are good”. There was reported hailstorms in that location. But they figured out a way for my insurance and I to pay it. I am very disappointed with Enterprise and do not recommend them. They are dishonest at the least.

When we booked car in Izmir, Turkey, Enterprise promised navigation system. It appeared that the navigation systems in Turkey are almost impossible. None of their cars had and we did spend 4 hours there trying to resolve the issue. Finally, we had to buy a Turkish sim-card for mobile phone with the prepaid data plan for about $200. The Enterprise should stop advertising and charging for navigation system if they are not available. In addition, five months after the trip, we have received a bill for $3.27 HGS usage (their toll system for using some roads) although, we were ensured that the payments for toll roads was included with the purchase. It's a small amount, but who knows if they are not doing it with every customer. I would never again deal with Enterprise rental company!

I am seriously thinking about stop renting with this company. I have been waiting to speak with someone about my experience with this rental. It cost me 3,000 points and I didn’t even get to use it for what I needed it for which was my grandmother funeral and when I called customer service I was disappointed and disrespected. It is just crazy you all call yourself a company and I have been waiting on a call from management since I returned the car but no one has called me. Then only after writing a review on Yelp and sending another email did someone call me and she was the worst by far. This woman had the nerve to make fun of the deaths in my family.

It doesn't even deserve a 1 star! Enterprise is the biggest scam I've ever had to deal with. I applied my own Ipass the last time I rented and a month later was bombarded with emails claiming I incurred citations for not paying for tolls. Even after providing proof that it was paid, they took the money from my account without my approval. My bank reversed the funds and now I'm receiving an email that is going to collections and I may not be able to rent from them, Alamo, or National for $12??? I've been dealing with this going on 2 months now! DO NOT RENT FROM ENTERPRISE!!! NOT TO MENTION, so many rude employees! There have been a couple nice people, but majority are rude. Go elsewhere if you need to rent a car!

My insurance company rented me a car when my truck was in the body shop. They gave me an un-detailed car, a Toyota. I drove it just a few days in August in Louisiana and the air conditioner went out. I called them and they had no other car to offer me and said I would be put on a list to get one if they got another car in. I drove my wife's car for a couple of days to work then called them to tell them I was returning it since it was too hot to drive it anyway.

My insurance company recommended these guys in Brunswick Ohio for me to get a car until mine got fixed. They overcharged me and they know they did and still won’t return my money! The attorney general in Ohio needs to start checking on how many people these guys ripped off! 😡

The personnel at the pickup location (Merritt Island, FL) were exceptional. They went above and beyond to help assist with luggage, smoothness and quickness of getting us our car ready. And we noticed they were this way with all customers waiting for a car. Top notch service as if this was their personally owned business.

I had a very poor and concerning experience with Enterprise Truck Rental at the South Blvd location in Charlotte, NC. I was provided a moving truck that had multiple defects, including a broken gas cap, interior door issues, and a cargo area that was not watertight. During rain, water entered the truck, resulting in damage to several of my personal belongings, including mattresses, furniture, electronics, and clothing. I also sustained a personal injury from a protruding metal hook inside the truck, which caused bruising and arm pain.

Rented a car from Enterprise at Newport News airport. Our flights were canceled due to severe weather, so we had to change the return location. Enterprise then quoted an $800+ drop-off fee to return the car to Boston instead of Portland. What made this even more frustrating is it made no sense at all—we were returning the vehicle earlier than scheduled, and the Boston return would have been about 100 miles closer to the original rental location than the Portland return. Still, they tried to charge us an outrageous fee during a weather-related disruption that was completely out of our control. Extremely disappointing experience. Highly not recommended.

I wish I could give zero stars to this company, but I have to give a star in order to get my review out there. I have a confirmation number to pick up a vehicle after I was involved in a car accident and have no vehicle to drive and they don’t even have the respect to pick up the phone and answer the call and once they answer the call, the woman on the phone told me they had no rentals?! WTF??? I’m without a vehicle have a confirmation and they have no vehicle to give to me.

I rented car from Enterprise in Northampton, MA while our car was being repaired. We needed it quickly, right before Christmas, and the Enterprise staff made it happen. Everyone at pick-up and drop-off was really professional, friendly and helpful, and the car was great to drive.

After an awful experience with Enterprise, I can confidently say their service has been consistently disappointing. I was involved in an accident while driving one of their rentals, where another driver hit me, and I was left to handle the situation entirely on my own. They never answered a single call, and I was charged without notification or receipt. Their customer service is completely unreliable when you actually need help, leaving you to figure everything out by yourself. Branch staff were often unprepared for complex situations and showed little to no empathy, rushing me through without explanation. Dealing with their customer service was a frustrating waste of time, offering no real assistance. Between unreliable vehicles, dismissive staff, and a complete lack of support, Enterprise fails to deliver even basic professionalism and put my wellbeing at risk. If you’re looking for help when things go wrong, don’t expect it here.

Enterprise is a RIP OFF!!! They will take money out of your bank without any notice. No text, email or call. They bounced my bank account and did not reimburse me. Then they kept $50 of my $300 deposit, saying that the car was not turned in the day before. However I rented the vehicle until my car was finished being repaired. They didn't care that they bounced my bank which made other bills bounce as well creating a chain reaction of multiple bounces. Enterprise in Mishawaka/South Bend Indiana employees are a bunch of liars and cheats. Ooh and if you need to switch your credit card to another one you have to go into the store to change it. I was told that they cannot switch through the phone. The closest Enterprise is over an hour away. Do NOT use these people. Go to Hertz or anywhere else.

Greetings Enterprise at DFW Airport. Staff was cordial and helpful in serving our needs. Including the Car Rental Exit Gate keeper Representative Miss **. Thank you for a pleasant experience! WE had a safe and bless time with the Rented Vehicle!..

Urgent Follow‑Up Needed – Lost Item Claim with No Response. Hello, I have been an Enterprise customer for many years, and in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside. I contacted customer service on January 12, 2026 to report the lost items and was instructed to submit an online claim, which I completed the same day. Since then, I have not received any email or phone communication regarding the status of my claim.

Not a good experience. Victor doesn’t follow through. Would have liked a little follow up on my situation but absolutely got left in the dark. So, shop elsewhere would be my suggestion. These guys do not follow up with anything. Do not work with these jokers.

Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I came back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time. He stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke." Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE.

The salesman here at the Mobile location was not honest about the deal I signed. I was by myself and I feel so embarrassed because I needed a car so please read over your paperwork and don’t sign nothing unless you know your deal. I made 9 payments and only 1000 dollars was paid towards my interest and I’m stuck in this for 6 years. I messed up. I trusted them and they failed me. I would not recommend them to anyone.

Worst communication ever! I called twice to confirm my reservation and explained what was needed, and the DAY OF, one hour before they called to inform me, they said they don't have a vehicle and tried to offer me one that wouldn't be suitable for the travel needed. This is the SECOND time they have done this, putting my family in a huge bind. I will never rent from them again. I had been a loyal member for YEARS!

TLDR: The most alarming part of this entire ordeal is not the confusion, the threats, or the constant pressure - it’s the absolute void where customer service should be. If you rent from Enterprise and something goes wrong, you will be on your own. No one will help you. No one will follow up. No one will even acknowledge you. My recent experience with Enterprise was so astonishingly mismanaged that I feel obligated to warn others. If anything goes wrong with your rental - even something entirely outside your control - you will be met with harassment and a complete absence of customer support. Our personal vehicle was vandalized, and we needed a rental while it was being repaired. Insurance covered the rental, and when we picked up the car on Christmas Eve, the Enterprise employee assured us everything was handled and there was nothing to worry about. That turned out to be wildly untrue.

Enterprise gave me a car and the tags expired. They were to pick the car up daily from Tuesday to Monday. Every day they were picking it up. The manager K. got smart and hung the phone up. I called corporate and they will investigate. The service was poor from the beginning. I waited all day for them to provide the vehicle and then got one with tags that expired and was disrespected. I have photos daily of the car and expired tags. I was given no receipt. I was told that at least I didn't charge you. The fact is that is was not operable and remained in my yard. I didn't want the liability with a car that was on my property and was not supposed to be there.

My husband and I had an accident which made our car non drivable. We were 1 hour from our home and in a different state. I contacted Enterprise in Rincon, GA. John told me he had no cars available but would call me at 5:30 if something came in. Exactly at 5:30, he called and he had a car for us. We were so appreciative of his diligence to see that we had a car and a way home. We turned our car in at Beaufort, SC to Jack. He made the process very easy, also. Thank you, John and Jack.

They tried to charge money customers if they can. I rent a car drive from Taylor Tx to Woodland Tx 155 miles but they told over 200 miles, I booked a Camry sedan 73$ and 25$ cover but when I come they gave me Nissan and said Camry charge more around 20$ more, I took Nissan and see gas 90%, when I return car in woodland, gas was 70% and a man said he noticed that they will not charge me any more money for anything but after that they charge me 37$ for gas, I complain them about 37$ is too much, he said he will adjust it but never see adjustments. Not professional.

Enterprise is extremely disappointing. I was charged $120 for a parking ticket in NYC that was issued incorrectly. I contacted Enterprise immediately to explain the situation and informed them that I had already formally disputed the ticket with the NYC Department of Finance, providing sufficient evidence. I was also advised that the ticket was going to be dismissed.

I was involved in an accident in which my insurance company (NJM) has a contract with Enterprise Rental Car. I was given a BMW from the Newark Nj office because they did not have the Hybrid SUV that I requested for $25 a day until a Hybrid was available. For almost 15 days, each time I called, there was never a Hybrid available because I was told that they were all in recall. I contacted the office close to my house in Bethlehem, PA, at the Lehigh St. office, and they told me to come in to switch the car out.

Very rude phone service. Picked up the phone told me to hold please, and then never picked back up. Upon callback, they just sent me straight back to hold. Tried several more times same thing. If you’re open till five, then you need to answer the phone until five.

Using Enterprise was not my choice but my insurance company. Enterprise is always difficult to deal with. They evidently have a monopoly in the market with insurance companies. I drive a luxury SUV and was given a tiny matchbox of a car. The employees were rude and wanted to upcharge me. We had an appt but proceeded to wait over an hour. Don’t use enterprise if you have a choice.

Raymond and Shandal were outstanding at Enterprise Rent-A-Car in the outside parking garage. Both were professional, efficient, and genuinely friendly, making the whole pickup process smooth and stress-free. They went above and beyond to make sure everything was handled quickly and correctly. Great customer service like this really stands out—thank you both!

Review on Enterprise Rent-A-Car. When picking up the car on December 22, 5:40 pm. He did not tell me which car is available and bring the car in front of the office. Urged me in rude manners to sign without indicating anything like Anticipated Return, Vehicle Type and Daily Rate, etc. When I found the return date at home, I bustled about sending email to **, which was returned and trying to contact adjuster, but in vain. He did not give me any information to contact just in case.

I had an excellent experience at Enterprise, thanks to Paige and her colleague. The day before had been extremely difficult due to widespread accidents, and when I arrived, there were at least 25 people waiting for vehicles. Despite the pressure and volume, Paige worked consistently, calmly, and efficiently to help everyone. She and the other team member were incredibly kind, patient, and helpful to every person in the building. I was truly impressed by Paige’s ability to navigate such a high-stress situation with speed, accuracy, and professionalism, all while maintaining a positive attitude. Customer service like that makes a huge difference. Thank you to Paige and the team for going above and beyond.

This include insurance that I paid $64 for. I put the reservation into my daughter’s name. She was broke down on the highway. She and her mom picked up the car. When they got there they called me and I spoke to the service counter agent. I was not physically present. I explained I reserved the car on priceline and we had paid for insurance. My wife and daughter also told him this. They take a long time to get the car ready. When it's ready they had to sign off on the computer.

Spent a lot money with these people and a lady came out hit me outta nowhere she told the police is was 100 percent her fault. I was parked in front of my house and she just hit me. She also told insurance company was 100 percent her fault. She wasn’t paying attention. Now I’m on the do not rent list for something that was not my fault. They're pathetic. Hopefully no one hits you cause you won’t be able to rent from them no more and their cars are not all that. Their lights come on, tires always need air. They suck. Anyway new place I rent from so much better

I can see why Enterprise has been called out on Discrimination of Seniors. At the Coon Rapids location the manager said to "look online" that it did state what you need to rent a car. I did and it did not say they do not accept a Master card Debit card...It states online they do Accept a Master card debit card. In addition they only accept a "payroll check" of which I am a Senior and provided a current statement and proof My monthly Social Security Deposit, offering to show my bank account and how it is consistently deposited. They only accept a payroll stub, from a business? Clearly discrimination of Seniors. Read less.

To start off with the Enterprise Rental place I used was on 51st Harvard in Tulsa, Ok. The customer service was great with them. As I traveled into another state in Chicago I had to switch vehicles because the one I was driving had a big nail in the tire. I go to the Enterprise Rental in close Riverdale Illinois and they were not good customer service workers. They sent me back to Tulsa with a vehicle that was a downgrade from what I rented and plus it needed maintenance bad the dashboard stated see dealership. The car was a dangerous vehicle to drive back to Tulsa 600 miles away. POOR CUSTOMER SERVICE for them at this establishment!!! Thumbs down!!.

We had an AWD SUV (*3 row similar to an Explorer) reserved in Park City, Utah. They advertise a ride to and from your location just call 24 hours prior. I called and spoke with Theo 24 hours prior to find out they did not have my vehicle, and a shuttle would not be provided because it was a Saturday. I asked Theo how this could happen and his suggestion was to call the Salt Lake City airport and try to get a car there. He offered me a small -two row 4 person SUV RAV4 (*I needed three rows to travel around UTAH with skis and kids). Enterprise let our family down and did not care.

I have been double charged by them in the past. Then, the rental car that I recently had had a tire blowout. And I almost lost control and crashed. The gave me another car and Fast forward three months later they're filing a claim this against my insurance.

ENTERPRISE RENT-A-CAR – WICHITA FALLS AIRPORT. Formal notice of gross negligence, breach of contract, and deceptive business practices. This review serves as a formal and public record of misconduct by Enterprise Rent-A-Car at the Wichita Falls Airport in Wichita Falls, Texas. My son entered into a confirmed rental agreement with Enterprise over a week prior to Christmas Eve, supported by written email confirmation, for a 4:00 PM pickup on Christmas Eve. Enterprise customer service later confirmed this location was scheduled to be open until 6:00 PM that day. Enterprise accepted the reservation, confirmed it, and failed to honor it.

Very disappointing and stressful experience: I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT—even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day.

The branch at Raleigh Durham Airport provided an incredibly frustrating and unprofessional experience. We held a confirmed reservation for a mid-size SUV, and our online agreement clearly detailed all charges and fees, without any mention of a deposit. Upon arrival at 4pm Thursday, December18, 2025, the representative informed us of a mandatory $400 deposit for one-way rentals, a charge absent from our documentation. When we asked for written proof of this, her manager only reiterated the requirement. Despite our repeated explanations that the fee was never disclosed to us beforehand, he curtly stated, "There is, and that is that."

Very disappointing and stressful experience. I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT—even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day. More than a month later, on 12/18/2025, I unexpectedly received messages and emails claiming that damage was discovered two days after I returned the vehicle, and that I needed to contact my insurance or pay by credit card. At first, I genuinely thought this was a scam due to how delayed and unexpected the notice was.

This location has the most absolutely discourteous, incompetent, blatantly ill mannered, and unprofessional employee/ manager | have ever encountered. Manager RAVEN ** to be specific. I booked a rental (pick up) for a company event and even called to ensure the rental was available and was told by Raven the only vehicle available was a SUV. I said okay, meanwhile can you find another nearby location with more space and I can switch vehicles if need be. Raven did not want to assist. I arrived at 1pm as scheduled to pick up the rental and Raven stated I gave your SUV away and we have no more cars available. After taking a 40 min Uber to get there I was forced to wait 1 hour on another uber to take me back home. While awaiting the uber I called customer service as Raven intervened loudly in my conversation, calling me a liar as I reported exact events.

After more than a decade as an Enterprise Plus loyalty member, I am extremely disappointed and frustrated. During my recent trip to California, Enterprise cancelled my reservation at LAX three times—without so much as an apology or explanation. I then rebooked at the Anaheim location, only to have my reservation cancelled twice more.

Rented a battered 2025 dented disco ball, snapped 20 paranoid "before" pics. Return: agent invents bumper crime. Six weeks later: $1800 bill for a gutted zombie car. Florida Enterprise HQ rep snarls, "You owe for ALL damage—past, present, future!" Representation threat = poof, "dismissed!" Proof letter? Ghosted half a year. Epic scam. Pro tip: video full walk-arounds next time—beats pics, no "wrong side" BS!

I'd give them ZERO stars, but that's not an option. The customer service was horrible. Victor, the rental agent, believed it was totally acceptable to rent a car with a funky odor and greasy looking stains on the seats. His reasoning "Enterprise only cares about cigarette burns." When asked if there was ANYTHING else available on the lot, I was told no. Victor's solution was to "bomb" the car for the funky smell, but they seats weren't an issue since again "Enterprise is only concerned with cigarette burns." Then Victor decided not to "bomb" the car, but "spritz" it instead leaving the car with the same funky odor with a rotten lemon twist. Totally unacceptable.

I have rented before from Enterprise and was very happy.. I put reservations for an SUV online.. The day of I went to pick it up and I was told they didn't have any available.. I am upset about this kind of service... We had a 12 hour trip and my husband struggles siting in our small car... I will have to locate another place to rent from...

My insurance company paid for my car rental. Enterprise pulled $900.00 from my checking account using my debit card, which I used as a hold. Fighting to get that money back! Scums.... These people make no sense.

Think twice about your rental choice. I rented an automobile from Enterprise from October 19th through 26th, and traveled from Richmond, Va, to Myrtle Beach, SC. I received a charge a week later from the Enterprise EZ pass system for $73, for 4 tolls in Pennsylvania. I was never within 3 states of Pa. I have called everyone from the rental office to the Enterprise EZ pass Customer Service, to Enterprise customer service. I received a email response, that they could not find any discrepancies in the charge. I was looking for PROOF, that the vehicle was in Pa, because I knew it was NOT in Pa during the period I had the car. The woman from the EZ Pass service told me I would have to contact the Pa Toll authorities, and dispute with them. I was scammed by a company presumed to be reputable.

The Enterprise rent a car on atwood ave is a scam. They took my 300.00 dollar deposit, converted it into cash and used it for themselves. They then told me that I would have to wait on a check to be mailed to me in 7 business days To get money from your insurance company. They will sent people to follow you around and hit rental vehicle, so that they can get paid by your insurance company. They had someone hit the vehicle I was renting from them on three different occasions. One occasion my rental was parked, other driving down the street going to work, and final was when someone that they had sent to hit the car scratched the bumper and said that I had hit them.

I’m always impressed by the friendly, accommodating staff at Enterprise in Danville, VA. Their clean, reliable cars keep me coming back for all my travels. Highly recommend this location!

@Enterprise l was just involved in the biggest SHIT SHOW I've been involved with in a while. I rented a car in Knoxville Tn and it was set to be picked up at 12pm online registration was good with that. I don't pick up early that's not what the agreement is. I pulled on the door at 12:05pm and it's closed? Closing time says 12pm? Employee walks out and says they're closed he can't check me in. Nice guy. Cool he doesn't own the business. He says well l can transfer it to the airport. Ok cool thanks. He said what happened to me happens a lot but no one has fixed it. So I Uber my ** to the airport. Guy there is right on target. Gets everything going and says "hey l can't rent to you using debit unless you have round trip ticket.." Say what?

I have rented twice with Enterprise and my opinion at this time is that it depends whom you deal with and from what US State. My first rental experience was in Minnesota and it was a 3 day rental and went smooth and seamless. Perfect. I was very well pleased. My 2nd experience I just had and it was not so great, but ended well. In the second experience, I rented in Iowa in order to go one way and relocate back to Colorado. This was this past week from December 15-19th. I got out to Colorado to find them devastated by 90 mile hour winds and Xcel Energy shutting off 60,000 plus people's energy! I opted to turn around and pursue a Plan B destination which I have been pleased with, so far.

I am in pain right now and I am very very piss off right now about Enterprise. I rent a car for one day and they charge me almost $400 for 2024 Chevrolet Malibu. Pick up the car on December 3rd and I return it December 4th. From Calumet City IL to New York City. Now 2 weeks later they charge me $47 and some and I couldn't talk to anybody because everyone keep transferring me to one and other. A week later they charge me another $22 and then some and I call them and the lady said they will refund the money wish they never did.

I do not recommend renting from this company. I rented a freight truck on February 27, 2025 and the rental company overcharged me. The truck got scratched accidentally by an object hanging out at the curb onto the street and for this minor damage they claimed almost $4,000.00 to my insurance company who fully paid for the damage. The vehicle could've been rented out as is before dropping it to the repair shop since it was still fully operational and safe.

I recently made a reservation at the Matamoras PA location for a minivan, as did my friend, that we would pick up on December 18. We reserved it about five days in advance. We were reassured by the reservation team that they actually have five minivans available so we would definitely get ours. We drove 50 minutes to get there, and they informed us that there weren't any vehicles available at all, even non-minivans. They told us that all the cars in the lot were reserved before us and we did not get a car. They casually explained that the reservation team is not always in touch with the reality of which vehicles are actually available. We then asked the one working there (who I believe is named Jared) if he can try to change our reservation to a different location. He did call a different location, spoke to the guy there, and told us that we can go there and they would have cars.

I had to return my rental car and pick up a different car this afternoon at the Decatur, TX location. The manager Nicholas ** and Luke went above and beyond to help me. They were kind, courteous and professional. I will spread the word and recommend them to all.

I rented a vehicle from Enterprise Rent-A-Car in Norman, Oklahoma (103 Merkle St.) on July 28th, 2025, to take my wife and two grandkids on our first family vacation to SeaWorld in San Antonio and then the beach in Port Aransas, Texas. Our trip started off well, but once we arrived in Port Aransas, things went downhill fast. When we got back to the car after spending a little time on the beach, the dashboard displayed “loss of power” and “service immediately.” Because Port Aransas is a golf cart community, we were able to rent a golf cart so my wife could follow me while I carefully drove the rental car to our Airbnb. Without that golf cart, we would have been stranded.

On November 12, I made a reservation (confirmation code: **) for a Chrysler Pacifica or similar (van) for a total of $326.93. On November 13, I arrived at the pickup location (9831 NW 58th St, Doral, FL 33178) and the manager, **, informed me that they did not have the vehicle available. He even mentioned that Enterprise does this all the time—that they offer vehicles they don’t actually have available just to secure the customer.

I rented a little SUV, which was ok for the 3 weeks I had it, waiting for my transmission to be rebuilt. Got a notice that I was being charged an additional $200. + fees and taxes for a speeding ticket = ?? They ghosted me when I asked them to provide the actual/original infraction notice and just went ahead, without consent, to charge my visa. I felt I was scammed and they couldn't care less.

Michael ** at the Kinston, NC location on heritage street was first class and very friendly. This process was smooth and simple and I would recommend this location to anyone. Thanks so much for the help!

My daughter had a small fender bender and we had the pleasure of working with Lewis at the Flint location. He was very pleasant and accommodating. He went over and beyond even after we left with the vehicle. A few days later my daughter was unable to get the gas cap to release and Lewis patiently assisted us over the phone to take care of the issue. I would highly recommend Enterprise to others.

They did not give me my deposit back even though I returned it in great condition. When I try to call them it cuts me off with a recording saying this person doesn't have their voicemail set up. When I chat with them, they say they will get back with me but don't. I'd give them a lower rating if I could. Don't use them. I never will again.

I rented a car last year. The location closes at 6pm, I arrived at 5:45p to pick it up but the door was locked and the shop was closed. Not cool (strike 1). A year later my boss booked a car for me at the same location. When I arrived to pick it up, and to my surprise, they tell me that my boss/company cannot pay for it and that only I can pay for it (strike 2). The credit card can only be in my name. It was $190 for 3 days and I had no other choice so I begrudgingly handed them my card. At that point, they tell me there is a $300 security deposit so the total charge on my card will be $500 (strike 3). At that point I asked for my credit card back and walked out the door. How these guys are still in business in 2025 I’ll never know. I took the train for a total of $20... No traffic and no Enterprise headaches.

I rented a truck from the Ridge Road location in Greece, NY at the end of May 2025 and was incorrectly charged for two additional days. Since then, I have contacted the location multiple times and spoken with Luke, who assured me on every call that the refund for the extra days would be issued. Months later, nothing has been processed.

We rented a vehicle off Enterprise in London 385 Wharncliffe Rd S. We rent several vehicles every week. We never experienced the lack of professionalism before with the company. The girl at the Wharncliffe Rd S location in London Ontario with the black hair was extremely rude and unprofessional and made the pick up time much longer than it needed to be. She did not provide us with the vehicle that we requested. She downsized the vehicle and it wasn't able to do what we rented it for. I have never experienced this with the company previously. We will not return to that location ever again now.

Rented in Munich airport for a short term rental and was issued a car with engine issues/defect supply hose issues. (I'm not a mechanic) I rent with Enterprise in the US at least once or twice per month and not as frequently in Europe. The US operation is reliable but with my rental in Munich I had to stop by the side of the road after my car started smoking from the hood and some coolant (I assumed) from a defect hose splashed over the engine. It was stressful since we needed to make a flight back to the USA and needed to stop frequently to check on the connection.

This company is very unreliable. The day I was to pick up my rental, I received a call from the location that they had no car for me. I received the call at 2 pm and my pickup time was 5 pm. I had reserved the car 1 month prior. We were to leave for our trip at 4 am the next morning. In a panic, I had to call other rental companies to find an available car. I will never trust this company again.

This was the worst experience ever. The customer service was horrible. I was told to pick up the car by the body shop, I went there, the car was not available and I was given extremely poor attitude by the representative. Then the car they gave me had transmission issues. After I returned the car, months after they charged me on my credit card for a citation that I was not aware of, nor was given notice of. When I disputed it, the Enterprise did not assist with the unauthorized transaction. It was too late to dispute the citation, and too late to file a claim. Do not rent a car from them!

Had always had a good experience with Enterprise in Warrensburg Mo even after being told vehicle wasn’t available after being reserved. But after being told vehicle could be returned to Solms Road in New Braunfels after pickup had been on 46 and then being charged an extra day, not nice! Had confirmed on phone where vehicle could be left and then being charged from my bank. Bank disputed charge but conceded. Will avoid Enterprise at all cost.

Best experience ever! Quick, Thoughtful & willing to give great info. Rented a 2500 HD 4×4 Chevy Desil, it towed a 20 ft camper trailer with ease!! Heavy, with ease. Price under $125 a day &(300 miles in 24 hrs)+ you pay fuel. Awesome, best deal ever!!

Taylor ** is one of the worst branch rental managers along with Ezra Customer Service we have ever experienced. We were told by Enterprise that we would get one rate and when we come in they give us a retail rate - they lie, they’re unprofessional and please go somewhere else.

Although we scheduled a rental car weeks in advance.. and waited 1.5 hours.. and they had a car we could rent.. we were escorted to the door. They locked the door and turned off the lights saying the car was for someone else the next morning. This is the second time we waited 1.5 hours to rent a car... but this time we left without a rental. We will not be going back to the Clayton NC Enterprise business again.

On November 30, 2025, we arrived with a confirmed reservation and all documents in order, but the manager, Álvaro, denied us service without justification and with a rude attitude. We ended up renting a car from Hertz, where we were treated professionally. The denial at Enterprise was completely unwarranted.

I recently rented a car for just one day. And since I had enough points for a free day, I used it to take a trip out of state to be with my Ma after her heart surgery. It cost me only $.94...that's less than a dollar. Obviously, I had to supply a $300 deposit, which I got back. So, the morning that the rental was due to be returned, I called to ask if It was possible to keep the rental for a few hours longer than scheduled. I spoke to Joey at the Roseville, MI location where I rented the car. And He told me to just have it back before they closed. That's 6 extra hours he gave me.

Worst. Experience. Ever. So are all their 3rd party vendors absolutely rubbish. Go to 7-11, put money on cards, take 45 days for refund. If I could give Enterprise zero stars, I would personally invent a negative-star rating system just for them. Renting a car from this place felt like signing up for a scavenger hunt where the treasure is stress, the map is wrong, and the staff are mysteriously allergic to customer service.

My husband and I are moving out of state. We needed to rent a pick-up truck one-way. The need for the pick-up was to carry a bunch of my personal affects, and an SUV wouldn't do. I was going to be staying at the new place to handle things there, while my husband would be flying back to our old place after a few weeks to get our previous home ready to go on the market.

West Wichita location.. deserves every one of those 5 stars. Matt exemplifies what customer service is all about. Whenever I need a rental car whether locally or for an extended trip I always look forward to taking my business to Enterprise West Wichita.

Reserved vehicle over a month ago. The day I was to pick up the vehicle I was told it was not available or did the have a suitable replacement. Thank you Enterprise for making thanksgiving so wonderful.

Made a reservation a month prior for a minivan. Received multiple reminders from Enterprise about up and coming trip. Then 24 hrs prior, email about checking in and submitting a credit card number to bill (pre check in). All checked in confirmed. Showed up to pick car up at 4PM as per the reservation. No minivan available. Sorry. You can wait, one might come in. Asked them to call me if one did, returned at 5:30PM, still no van. Closed at 6PM. Totally messed up my vacation. To me you should get a voucher or something. Process is not right, and certainly isn’t fair.

I had set up to rent a car, being without my personal car because it needed some expensive repairs. I did all the footwork ahead of time. Getting to their location early to pick up said vehicle. With a message to get this done and, "We'll meet you at your car with the keys in hand and get you going." Then Getting there with six people in front of me after getting to their desk was told I had to have a utility bill with my name and address and or a credit card. I have neither because of years of a abusive relationship. They refused to use my debit card with the money sitting on it. Was such an embarrassing situation for me and I was so angry with them. They made me feel absolutely horrible. They were belittling and dismissive.

My car was in an accident and my insurance approved up to 30 days rental while my car in repair shop. On day 4 of what could be 30 days, Enterprise started calling up asking where their car was. I brought the car to the rental location and they checked and said there is no issue who is calling you it's not us! Well whoever it was know all my insurance and rental information as well as the repair shop that had me car. The next day the calls became threatening saying my rental agreement was being terminated and car would be reported as stolen. Same thing, local agency says nothing is wrong.

I had an appointment to rent a car and had to wait over an hour for the automobile to be ready. Customer service people were unfriendly and borderline rude. One person ahead of me actually left. Numerous employees standing around doing absolutely nothing. I’ll never be back.

I needed a rental for just one night to go and visit my daughter about an hour and a half away. Nick at the St peters MO was great to work with! Awesome customer service and even though this location is very busy I noticed he took his time with everyone and did not rush through the process as well letting customers that were waiting know he appreciated their patience and would be with them asap. This location will be my go-to for any future car rentals because of his excellent customer service! Also good quality vehicles for the price.

The vehicle I deserve was not available. They hold your $300.00 deposit for days and won't give you a receipt on return. The customer service representatives speak broken English and won't let you speak to a supervisor.

Got a car that wants to drop off out of state. To avoid extra out of state fees, wanted to drop it off at an airport. I told the agent at the location of Valerico Fl, both guys Manager & his co manager were extremely high that their eyes almost popped up off their sockets. Turned up these guys, that were trying to sell me extra insurance for 20 mins, overcharged me, didn’t fix the location drop off to squeeze me out $500. LOW LIFE HUMAN BEIG. Get the Valerico FL location drug tested. THE CAR SMELLED LIKE BODY OIL & CHEAP WEED. Enterprise does not care for its customers.

The Enterprise location at 20150 I-45, has rude and nasty Management and Staff. I was issued a car that was not clean, smelled of marijuana and in poor driving condition by Manager named ** on 11/22/24. Also she refused to issue me a car in better condition and abruptly closed the office, without attempting to issue me a car in good condition. I had to return the car to another Enterprise location due the poor driving condition of it. I spent 2-3 hrs trying to resolve the issue and wasn't able to complete any of my tasks on 11/22/25.

Updated on 12/16/2025: Follow up to previous review. Gave detailed information on poor experience as asked. NO RESPONSE. Called 12/04. Given reference number **. Told I would get a response in 5 - 7 business days. NOTHING. I’m waiting for a call today 12/16 as promised. If not I’m taking it further. Agreement number **.

I need to warn anyone considering renting from Enterprise. I had one of the most frightening and unacceptable experiences I've ever seen from a rental company, and the way Enterprise has handled it afterward is even worse. I rented a small SUV but was given the largest sized Mazda SUV while traveling in Florida. In the middle of the road, during a thunderstorm, the vehicle completely shut off with no warning. No accident, no impact - it simply died. I was stranded on the roadside for nearly 4 hours in at night, in the rain and in traffic, while Enterprise game me the runaround and failed to send any real assistance. I even called the police multiple times, but they wouldn't come because it was a mechanical breakdown, not a crash. During multiple calls to Enterprise, agents disconnected the calls to not have to deal with this extremely dangerous situation. As I am a 22 year old woman stranded.

Let me say first I'm only giving 5 stars because of Christana ** And Sade ** at the Bingle location. My day was going terribly. They came thru. Both are keepers!🫶😎 Thanks Ladies 😊 Thanks Enterprise for great hard workers 👍

A frustrating and rude customer service experience. Prices were way more expensive than initially given. Wanted 300$ more after already having paid 360$. The lady we spoke to was nothing but rude. They made up stuff to charge us for after. The only good part was the car ran well. I won't use this location again.