Enterprise Rent-A-Car Reviews

At 11am, this employee named Jeremia shows up. When my daughter asked why he did not call to say he would not be there for her appointment, he rudely stated they lost her phone number but he was there now. After she got her car, she got 1 mile down the road and had a flat tire. She called Jeremia back and was told to call Roadside Assistance. Upon doing that, she was told she would have to wait 3 hours for a tire change due to the bad winter weather. She then attempted to call the store back, but no one answered.

Fortunately, a kind stranger gave her a ride back to her personal car that she left at the store, (which was now closed and she was able to make it back to work at 1pm. When she got off work at 10pm that night, she again called RoadSide Assitance and was told the wait was now up to 5 hours to get her tire changed. I then called the 800 number back and was informed that whenever the service truck did arrive, all they would do was put a donut spare on the vehicle. I told the help desk guy that he and Enterprise Rent a Car were nuts if they were going to have a customer drive a car in bad winter weather on a donut for a 600-mile round trip. He then instructed me to have my daughter drive the car down to Madison, Wisconsin the next day and have the tire properly fixed at a FireStone dealer... 60 miles away in the opposite direction!!! I told him he was nuts and to cancel the rental and have the car towed the 1 mile back to the store. He then arrogantly reminded me that the car would only be towed back if my daughter waited with the car for the tow truck to show up... I then had my daughter deliver the keys to the drop off box back at the store, and just drive her old car home instead and we just left it where it was. I will NEVER rent a car from Enterprise again!!!

Upon speaking personally with **, I told her very distinctly do not charge or run the charge until the dispute is settled and you have verbally spoken with me!! Which she agreed to. Upon contacting the Enterprise, manager **, he told me that USAA was paying all they were going to pay and that the issue needed to be resolved. I told him to not issue the charge until I spoken with USAA on the issue and he promised me that no such charge would be done. However, at 6 that evening, he ran the transaction for $198.01 despite the assurances that this would not occur. I have tried to contact USAA on this issue but the claims adjuster, **, does not return my calls.

When I arrived at the airport, there was only the person behind the desk and no one to go & check the condition of the car with me. The Enterprise rep told me he couldn't leave the desk and that the vehicle had been check earlier by an Enterprise employee. I trusted him because I never had any problems with Enterprise before. The car was parked far away from the airport building and the parking lot was dark. I never gave it a thought and really wasn't even using the car until the day of the 29th. Prior to that we traveled as a group in my friend’s car. The car was parked in a location where it could not have possibly been damaged.

Saturday evening, 11/29, when I was leaving the Nursing Home where my father resides, the car was parked in a spot that the light in the parking lot was shining on the back right fender and a scratch caught my eye. Thinking that something might have happened without my realizing it when I stopped early that morning at K-Mart I called it in to my insurance company. It had been raining heavily and very windy all day so I didn't look any further.

The next day even though it was still raining, I decided to check the car out better. I found additional scratches on the same side of the car. Being I was the only person driving the car and really didn't have any reason to be on that side of the car, I never noticed any of this. But I wasn't done by me & I now think that these scratches were there when I picked up the vehicle & it never crossed my mind to distrust Enterprise. The person in the lot at the airport when I went there to report the problem on Monday, looked the car over and found scratches on the lower back left side of the bumper also. Now these are the type of scratches that would come from going down a driveway that was too steep. That would have had to be done by the driver of the vehicle and I know darn well I didn't do that.

I feel Enterprise is taken advantage of a customer who thought they were trustworthy. I feel if Enterprise agreed to let me reserve a vehicle it was their responsibility to make sure they had personnel available to look over the vehicle with me. In addition they are charging me $25.00 extra to return the vehicle to another Charleston location which is close to Amtrak. The convenience of having the car delivered to me doesn't seem like a such a good idea anymore. This was supposed to be the advantage of using Enterprise rather than another possibly less expensive car rental agency. I will definitely rethink this decision in the future. This will end up costing me the $100.00 deductible for my auto insurance policy. I may very well have an increase in premiums for something unfairly charged against me. I have the inconvenience of filing a claim with Master Charge for the company’s loss of use of the vehicle.

When the agent saw that I was really trying to look close for any damage she said, "Don't worry, you bought the Damage Waiver Protection and we don't check for minor damage." She showed me a tool that they use, where dents seem to have to be larger than golf balls and scratches longer than several inches (I don't remember the exact dimensions) for the ELRAC agents to take note. I also don't remember if she marked down all the scratches and dents that we both saw, and conveniently, my pink customer copy was never returned to me.

Anyway, when I returned the car on 12/2/08, I was never asked how I liked the car or their service like I was in past encounters with ELRAC. The same agent that checked me out immediately asked me (before she even walked out of the building) if I wanted to go with her to check the car. I said no and I was taken off guard because I've never been asked before to go check the condition of a rental car after returning it.

After waiting for several minutes, the same agent was conferring with a co-worker. I heard her mention a "scratch and 2 dents" on the passenger side door. I walked out and looked at the car. The two dents she was talking about were so shallow and difficult to see that I had to stand at a certain angle close to the car and look straight across the surface of the passenger side. These dents also looked exactly like the dents she pointed out to me on the day of check-out. The scratch that was underneath the door handle was a minor scratch that can be removed with some buffing (no paint was removed). I don't remember the scratch since like I mentioned, the car was soaking wet on check out and this car already had numerous scuffs and scratches on it that are much worse than the one I'm supposedly responsible for. I was asked by one agent who didn't give his name if I parked in a parking lot. I did, and told him that I went out of my way not to park close to other cars to avoid this problem in the first place.

I basically don't know how that minor damage occurred and I'm not convinced that it happened while the car was in my custody. I know at this point I can't prove it, especially since the agent withheld my pink customer copy and I was too upset to realize I didn't have it when I left the ELRAC office 12/2. I was given a receipt of Summary of Charges and a Copy of an Incident Report Notice that I signed. There were two other papers that I was told to sign. The one I questioned was an Accident Report form. I told them, "I wasn't in an accident. Why am I signing this?" I was told by one of the agents that the paper proves that I wasn't in an accident. It sounded like double talk to me. In retrospect I realize that none of these agents, including the female one who checked me in and out ever gave me their business cards with respective phone numbers. You would think that with something as important as this that one of them would've given me a card like other ELRAC agents I have dealt with in the past.

On 12/8/08, I received a letter dated 12/2/08 with the ELRAC letter head from Tahirah **, a Loss Control Administrator. Part of the letter reads: "According to your rental agreement, you have purchased our optional damage waiver protection. In order for your damage waiver to be valid, the terms and conditions of your rental agreement indicate that YOU MUST FULLY COOPERATE with our claim investigation. At this time we are requesting that YOU CONTACT OUR OFFICE upon receipt of this letter to provide additional facts that may be helpful to the processing of the claim and to complete our investigation."

I have left 3 voice mails for this woman. It is now 12/9/08. I have tried to contact an alternate person in her office, but was told I have to speak to her only. I am going out of my way to cooperate with this company but if it is so critical that I speak to Ms. **, why doesn't she return my calls? As far as I concerned, this is harassment. They are more or less hinting that I will have to pay for this "damage" unless they get additional information (which I don't have).

I went to try and get the car back from the towing facility and they had already called Enterprise and advised them of the situation. I went to the towing company to get the vehicle and they said Enterprise had taken the car back and I would have to go to the office to get them to release the car. I admitted to being wrong for my brother driving the car but they would not let me get the car back and I also advised them that I was out of town. They shrugged their shoulders and went back in the office.

Due to enterprise drafting an additional 250.00 from my account, my account became overdrawn and I was billed over 160.00 overdraft fees to my checking account. I called enterprise to complain and they credited me 208.00 to my account. The next day, I called and advised them they still owe me money and then they credit me 41.07. They are responsible for the fees placed on my account and I am requesting they send me a check in the amount of 160.00.

So I decided to switch off the ignition and turn the parking lights and see what else can be done. To my GREATEST SHOCK of all, the ignition key would not move inside the key hole. I was completely taken aback and absolutely tense. There was no escape from an eventual mishap and probable death or serious injury. I finally decided to take a U-turn in very little space available to me, which I somehow managed and I drove back to the Enterprise car leasing office. I reached there and could not move out of the car since the gear lever would NOT move and car would NOT turn off.

So I had my friend walk inside the office to seek help. My friend was zapped to see the reaction of the people inside the office, one of them started laughing and said, "It has happened a few times before as well with the same car... don't worry, I shall give you a better car"..and he would not stop smiling and feeling good about it. Seemed as if he was unfazed by this episode. The team there had audacity to behave as if nothing has happened and I was making a fuss out of it. In fact when I finally handed the car over to them they were unable to switch it off even after 3 guys from the leasing office tried their hands on it for around 15-20 mins in front of me.

I was badly in need of a car otherwise I would have opted out of Enterprise, so I had to ask them for another car. I got the car and promise that the rates would be slashed to my satisfaction and also that they would make sure that my inconvenience and near death experience would be compensated in the money that I get to save from the rental. Guess what, I saved a whooping $2 for 2-day rental. Can you beat that?? When I reminded them of the entire episode the guy on the desk said, "There was nothing wrong with the car at all, we changed it as a favor to you."

I have never had such a bad experience with any car rental company so far. Enterprise sucks!! No doubt they offer cheap car rentals, but they also give CHEAP SERVICE, CHEAP LIAR SALESMAN and CHEAP CUSTOMER SATISFACTION POLICIES for FREE.

I asked if I could use my boyfriend's or my dad's card, he said no. I then explained that I would not have a debit card for sometime, and he pretty much told me there was nothing he could do. I asked to speak with someone else or a manager. I explained to him that I'm sure I wasn't the first customer to not have debit/credit card. Adam stated there was nothing he could do. Upon me further pleading with him, He told me I could use my driver's license and current utility bill I guess to secure my rental? He also told me I had to use a check or money order since I didn't have a debit card. I was thankful for this because even though he gave me a hard time I would not be without a car.

From there everything went smoothly. Melissa set everything up for me and I was on my way. After I found out the date the car insurance company would stop paying for the rental, I called, spoke to Melissa who informed me that I could keep the car at the insurance rate which was like $23 and some change a day. I opted to take this option. Later that day I called back to speak to Melissa (Wednesday November 5th). Luis answered and assured me he could help me. I was under the impression that I would have to come in and make payment on that day (Nov. 5th). Luis was very kind and allowed me to come in on the following day (Nov.6th).

On this day I came in paid $187 (money order) to keep the car to the following Wednesday (Nov. 12th). On Nov.12 I called asked for Luis or Melissa because Adam answered (wasn't interested in speaking with him because of prior experience). Neither person was available. I spoke to Adam, asked him what the daily rate was with tax and how much it would cost to extend the rental until Thursday 20th. He then told me it would be like $262. I asked him why and he said there was a $100 deposit that had to be on file at all times. I asked him why it was not $50 like before and he said that it changed because that is the special rate that car insurance companies get and since the car insurance company was no longer paying for the car, this was the new rate.

At that point I ended the call with Adam. Called back about later and spoke to Luis (mainly to see if I would get the same information). He did indeed say the same thing. I asked why I was never informed of this and he apologized stating that Melissa should have informed me of this last week when I came in to pay. He then went on to say I was still going to be charged the same rate as the insurance company. I said that if that's the case I should be charged the same rate all the way around including the rate of the deposit, he stated that he could not do that and if they got audited he could get in trouble. All I wanted was for them to honor the $50 deposit.

I don't feel like I should have to pay more because someone (Luis?) failed to inform me of the details. I thought I would pay a week in advance just like the week before. The problem is that because someone neglected to follow the proper procedure in the beginning, I am the one who suffers in the end. On top of battling back and forth with the other party's insurance company about my settlement, this is one more thing I now have to deal with. I don't appreciate how Enterprises policy changes case to case, person to person. I say this because my best friend, Alicia ** rented a car from them a few weeks back (she didn't have money) and was accompanied by her mother whose debit card she used to reserve the car. I was told that this could not happen!!!

I accompanied with my friend (Alicia **) came in to return the car. Adam was rude and very unhelpful. To make matters worse, he tried to tell me how many exceptions they had already made for me as if I should be grateful. To make matters worse I have to wait weeks to get my deposit back which I have deemed unfair because they demanded it up front. I like Enterprise so much so I plan to purchase my next car from them. I will never go back to the one on Georgetown Rd. Maybe they should get audited so that way their wrong doings or exceptions (?) can be brought forth. I am firm believer that this is the reason policies are put in place, if nobody would have went against policy in the beginning I would not have been without a rental in the end.

This time I received a Ford F150. I arrived a Enterprise around 7:40a.m. I checked out the vehicle at 8:01a.m. Ford technician called me and let me know my vehicle was ready same day. So I arrived at Ford after Enterprise same day but it was closed. Enterprise closed at 6:00 p.m. and I got to Ford around 6:20 p.m. The service technician at Ford said it would be okay to leave the truck there. I gave him the key and he called for my vehicle to be brought out. He also said to leave a message on the answering machine of Enterprise regarding leaving the vehicle I rented at Ford.

So I left a message on Enterprise answering machine letting them know I was leaving the vehicle at Ford and the time of day. Then I got in my car and left. I didn't receive a call on Saturday the 27th which was the very next day. I left a message with someone at Enterprise and they informed me that its okay about the car being there, they sometimes leave their cars over there at the Ford lot because of the space. She informed me that it'll be okay. On 10/23/2008 I received documents in the mail stating that I damaged the truck costing $1326 worth.

I asked Aaron **, the Administer of the Loss Control Dept. why didn't anyone contact me because it's completely false. They are trying to falsely accuse me of some damages someone else did to the truck. I asked Aaron why didn't anyone try to contact me and the notes stated there wasn't no response at 310-820-7700. I told him, "That's not my number, that's Enterprises'." I informed him that they didn't perform a walk-around when I picked the truck up, they just showed me the gas gauge in the vehicle and I signed the contract. It shows a mark on the contract where possible damage is.

Aaron at the Loss control dept. stated that there were repairs to this truck that shows there wasn't damage and the truck was dropped off on the 26th. The same day I rented it, which is impossible because on the contract it shows that I rented the truck at 8:01a.m. the time Enterprise. This day they opened at 8:00a.m. I asked him how is that possible. He couldn't give me a valid reason. He then got upset. I then spoke to Rayna ** the V.P. executive at Enterprise car rental in Culver City, CA. I informed her of what was going on. She is going to put a different Administer of Loss Control on the case and its going into an investigation at this current point. This is completely false and I'm being accused of some damages that I didn't do. I feel this is a scam a lot of people are hit renting cars thru car dealerships when you're having your car repaired.

Upon returning the car, the person who stated he was the manager began the check in procedure on the car and almost immediately stated that there was damage on the rocker panel on the right side of the car. I could not see any damage because of the rainy and dark conditions, but my wife and I knew that we had not done anything to cause damage to the car. I have rented from Enterprise for years without prior incident, and as an owner of an insurance firm, I have always utilized Enterprise because of their relationships with insurance firms. I truly believe that we were set up and having done a quick internet search for Enterprise @ the Philadelphia airport, I do not appear to be the only victim of this type of situation.

Since I have responsibilities at my home address and I must be there I didn't have time to walk home a full eight miles from the Palmer, Mass office but I had no ride and had no choice to do so. I expect the attendant to be fired in the Palmer office for not showing any concern for my plight and not even attempting to help me except to make me rent the vehicle for 2 more days which I did not need and was promised that I just need to drive it the 15 miles from Springfield, Mass to Palmer, Mass. They mislead me, wasted my time, stressed me out. I expect a full refund for this false transaction plus a settlement for my walk and a curved road with no sidewalks that is dangerous to pedestrians. I repeatedly told them I have no one to give a ride and I had to walk 8 miles. I will never rent from Enterprise again.

I also called the customer service dept. at 1-800-264-6350 and spoke with a representative and she advised me she would forward my complaint to a manager in order to be reimbursed for the overdraft fees charged to my bank account. She advised me I would receive a call from manager by the end of the day. As of today I have not received a call. On 10/8/08 I called the enterprise San Bernardino branch and spoke with Nicole and advised her of what happened and she advised me that she would credit my account. As of today 10-9-08 I have not received the credit to my account nor the credit for the overdraft fees.

Enterprise should not have billed my account because I paid cash for the rental; my bank statement reflects a credit of $208 to my account. In no way does enterprise have the authority to hold funds on a rental that I paid cash on. I am requesting my refund from the rental that I paid for and I am seeking from enterprise the overdraft fees that were billed to my checking account as well. Once I returned the rental car and paid the $41.70 in cash for the rental which closed the rental agreement, there was no authorization for enterprise to collect funds from my account.

This is not the first time they have pulled this on a woman. Just last week, my car dealership shared with me that another of the dealership's female customers used Enterprise. She specified that she did not want anything other than a small car. They made her take a huge pickup truck that cost her major bucks to drive back and forth for one week from Kansas City to Topeka every day. Another way they sucked money out of a customer - especially a female customer. I made the Enterprise manager take me to the dealership, where I picked up my car and now that car will not be repaired as it should be until I can find an honest company - which Enterprise is not.

This is such a racket. You attempt to call them and it is almost impossible to reach someone in authority; their phone system has to have a name and you don't have a name; it is set up that way so that you can't complain.

Hours of my time going back down there and trying to get them to resolve the Credit card hold; rudeness as well. I sat and watched them tell the other customers that the car they wanted was all ready rented out and to select another one.

In response to those three letters I submitted a letter to the loss coordinator office with the letter dated 27 May 2008 and received no detailed, written response as requested by that letter. I have enclosed a copy of that letter. When I received no response regards that letter I therefore thought further investigation had verified my claims. Obviously that was not the case. I returned from a training trip Thursday the 7th of August to more letters indicating I owed monies (although some of the amounts had suddenly changed from the first correspondence from the loss coordinators office in May 2008 and were less). I addition the letters stated that if I did not pay the amounts listed in the letters within 10 days my on file credit card with Enterprise would be charged In my second letter to the loss coordinators office (letter copy enclosed within) I detailed the following once again: The rented vehicles were utilized within a department of defense training contract and the vehicles used in training (on and off-road and the agent was informed of that). As always, when renting SUV type vehicles for training contracts, we utilized the 100% insurance. That feature was requested and ALL THREE insurance blocks initialed. The agent who processed our paperwork should have verified that fact.

I personally signed for the vehicles and initialed the insurance blocks. I was also the individual who personally requested 100% full insurance as I always do. In addition, the supporting paperwork (copies) sent to me from Enterprise shows clearly that I accepted the full insurance and that all three insurance blocks were initialed. Again, I respectively requested a full and detailed written explanation as to why this attempt to solicit additional monies has not been ended by Enterprise. I received NO response to my last letter to Enterprise just as I had received no written explanation after my initial letter to Enterprise. The third and final chapter in this saga occurred about two weeks later when my business credit card (WITHOUT AUTHORIZATION) was charged for the amounts listed in the last Enterprise letters. My CC company immediately contacted me when the charges were made and I immediately disputed those unauthorized charges and my CC company is currently investigating (Those additional unauthorized charges on my business CC account have created huge problems for my company to say the least). The hassles alone are monumental. In addition the unauthorized charges put my business CC in a situation where even though the charges are disputed it is held against my balance and thus my cards are turned off until resolution.

The credit card companies have a hold of your money all that time. They then tell you that the office is closed on Sundays so you have to pay for that car rental that day, despite your wanting to give it back. This has happened a few times; I don't trust this company.

However, fast forward to August 23, 2008. My son is having warranty work performed on his vehicle. The dealer called and said that they had arranged for him to have a loaner through Enterprise. On Saturday, August 23, 2008, he appeared at their office. The manager told Brian that he would need to pay a debt owed to them or they would not give him a car. Brian asked to see the bill and was shown on their computer a listing with his name and bankruptcy. That bankruptcy was filed in calendar year 2000, and the debt was discharged in September 2000. [The manager] stated that Brian would still need to pay the discharged debt if he wanted to leave the lot with a car.

Brian was caused humiliation and inconvenience, and has additional inconvenience as he now has to file Motion with the Bankruptcy Court for the Southern District of Illinois to reopen his 2000 bankruptcy case, and change venue to the Northern District of Illinois where he has resided since mid-2001. The purpose of reopening and changing venue is to proceed in an action against Enterprise for violation of the automatic stay that is provided by the federal Bankruptcy Code.

It is my strong opinion that Enterprise intentionally retains bankruptcy information and seeks to collect discharged debts with the hope that consumers have no knowledge how to seek resolution. Seeking resolution in this case will take time, and it might also require litigation, which is not something that the average consumer can proceed on without legal counsel.

Later, I called AAA for advice on which place is good for rentals, and they said Hertz. I will use Hertz in the future, but rentals are for emergencies for me, and I really do not appreciate being exploited. I remember like an elephant and vote with my wallet. It should have cost around $30.

Three days later, I returned the car in the wee hours. The attendant did a walk around and said there was a tiny scratch and they would have to file an accident report. This was bogus because that scratch was there the whole time. They charged my credit card 250 and I left. I told them that I was a loyal customer several times before and that I would NEVER rent with them again.

SIX months later, I recieved a check for 250 from enterprise. No apology, no explanation NOTHING. How dare they hold on to my money for 6 months and not even have the audacity to apologize. Never rent with enterprise rent a scam!

I then get a call several days later that they replaced the windshield in the car becuase it was cracked. The windshield had not damage when I dropped it at the office. They replaced it and now want me to pay $185.00. I have asked for a picture of the damage and they do not have one. I am really mad and will never rent a car from Enterprised EVERY AGAIN!!!!!

I paid the rental car w/ my debit card..paid in full....my debit card was charged on 7/17/08. I would assume the pending charge would be cancelled at least by 7/23/08. My error....I took advantage of my credit card and did a balance transfer for zero interest for 12 months...I wrote the balance transfer check on 7/23/08. Well the balance transfer was returned due to the pending charge was still on the account 6 business days later. I called the credit card company on Saturday 7/26/08 I was advised the pending charge was still on.

I called Enterprise on Monday at 8;10am on 7/28/08 spoke w/ Chad was advised he was sorry and will call accountant. On July 31, 2008 I called the credit company and was advised the charge was not removed until 7/29/08 and the check thus has been returned I re called enterprise sw Chad again advised I was upset about the service of the charge not being removed until 7/28/08 at midnight so really 7/29/08 Chad advised it was removed on 7/25/08 I stated it was not...and I requested to be reimbursed the $12.50 bank fee my banked charged me for the returned check....please note the rental pending hold on the credit card was for $718.and change...the check was for $9200.00... I advised Chad I take my credit very seriously and now I have a returned check that I issued to my bank and be charged a fee for Enterprise not releasing the hold in a timely manner. Chad stated he could not issue me a credit for the $12.50 bank fee I asked what can he do for his customer? Chad stated he will talk to his Manager but the next day is Friday and the weekend so I wont hear from them untill next week. This has been 6 business days no reply to date. This may be silly --- but i really don't think it is fair to me to have to just sit back and let the bank charge me $12.50 for something enterprise was at fault with. I know this is not a case for an attorney of $12.50...but for review to get the rental agencies to remove the pending charges in 48 hours versus 7 business days.

The gentleman behind the counter stated that the previous renter complained about the sputter/clicking as well. The car rental sales person was from California and was new based on our converstaion. He stated that the shop was short handed and need an extra person so he transfered. I rented on 7/28 and returned the car on 7/29/08. Thinking that all was fine, upon acceptace, he gave me my receipt. The attendant at Enterprise checked the availability of a car to drive me back to Ford. Enroute to Ford the attendant was driving crazy to ford. He was going fast, hitting the brakes, and flooring the gas petal on the jeep. In addition, we were hitting bumps all over the place going towards the highway.

On 4 August, I get a call from Enterprise which stated I damaged a car based on some one reporting a clicking sound. I stated that I had reported the clicking sound that started right before turn in. I had no idea what the issue was. The Enterprise manager began accusing me of hitting a pothole. I had not hit anything and with the GPS tracking in the cars, they can retrace my route. In addition, the salesman stated that the cars were short due to renters not wanting to return the renatls. The Manager at Enterprise continued to harass me based on what she thought was the problem.

I feel that I am being targeted by this company to correct an issue caused by someone on the staff while driving a car at Enterprise. Enterprise was looking into the matter and assigned an internal investigator to research the issue - Sharmene. I feel that I am trying to be setup , bullied and lied on by Enterprise rent a car for their mistakes and misfortunes. I feel that when the sales man cranked the car and did a walk thru with me the car was fine.

For me to get a call back and wrongly accused of damaging the car 5 days after the car was in their posession is bad business. The car now sits at Ford being evaluated while the Enterprise Manager keeps pointing the finger without knowing what the issue is with the car. Frustration, costs, time out of the office due to Enterprises harassment calls. They are liers and are taking advantage of the consumer. I will never rent from these liers again!

I retreived all documents form my bag. A check stub ( I had just got paid the day before), a utility bill and my drivers license. The first bill I gave Mr. J. did have a past due amount on it so I gave him another current bill. After this is when Mr. J. began telling me that he could not rent me a car because I did not have the proper paperwork. My address on my driver's license did not match the address on my check stub and my utility bill and that I neede a DMV statement saying the my current address was indeed that on my utility bill. After reading the displayed guidelines for renting a car form enterprise, I determined that Mr. J. did not want to rent me the car because of the first utility bill I had given to him. I then refused to leave the counter without written documentation of why I could not rent the car. Mr. J. and Mrs. H. (Branch Manager) refused to take my complaint. I asked for witten documentation of what happened.

At first, Mr J. did write me a leter. I waitied patiently while he typed it out. After he spoke to Mrs H., he refused to give me the copy he had printed out for me and threw it on the garbage. I also asked for a copy of the car rental requirements and he refused this also. Instead Mrs. H. typed out a few little lines that was not as informative as the original I had asked Mr. J. to copy for me. After Standing firm for almost two hours,as I had refused to leave without written documentation, a Area manager from the Downtown location called and wanted to talk to me. Now he wants to rent me a car. He wants to make things right. I regretfully took the car as my mother was battling breast cancer and really wanted my family with her. Besides there were no other cars available for rent in the entire area.

I have rented many times from Enterprise and I have never been more unnerved than I was on that morning. I was treaded unfair and they knew it. That is why Mr. J. and Mrs. Jessica H., who is supposed to be a manager, refused to take my complaint and after all that I had to go through they ended up renting me a car. I am also disappointed with the Buffalo Airport. Enterprise rents space from the Airport. I went to the airpots for assistance and they said that they could not help me. If you have a problem with one of their tenents, who can you turn to for help.

If the Branch Manager and the Manager Trainee (mr. J.) refuse to assist me, what should I have done. Enterprise treated me unfair. Al the very least they should have taken my complaint and given me a copy of the rental guidelines and they denied me. I called the 800 number for enterprise and made a complaint over the phone. But without written proof what will happen? I was late getting to my mother. Thankfully nothing drastic happened and she's expected to make full recovery.

He asked us what happened and we told him the car had not been damaged in our care. This dent must have been there before. He brought out the paperwork from when we checked the car out and said no damage was listed on the contract. He told us we would have to pay for the damage. We had a flight to catch so we couldn't fight it then.

We received a bill for $755.29. The repairs were $594.60, an administration fee was $100.00 and another $60.69 dollars was added for loss of use over 3 days. We did not take out their insurance since our own insurance covered us and the ENTERPRISE insurance was $18.99 PER DAY x 6 days = 113.94 at 27% tax ($31.00)making the total ($145.00) insurance as much as the car rental.

We are hoping our insurance will pay for this damage. It will result in an increase of rates for us. (if they pay) If they don't pay, we will be out $755.29. We will NEVER use Enterprise again. I'm wondering if the next poor soul who rents that car will have to pay for the same dent again.

I told the saleswoman, Sharyne, that I didn't want any of the insurance. But the saleswoman at Enterprise, Sharyne, confused me. She told me that if my auto insurance covered damage to the rental car, I didn't need to buy Enterprise's optional Damage Waiver insurance, but if my auto insurance did not cover rental car damage, I had to buy the Damage Waiver insurance, for $11.99 a day.

She presented it so that my only options were to use the coverage provided by my auto insurance or to buy theirs. She didn't present me with the option of having no damage coverage at all (i.e.: not buying the Damage Waiver even though I'm not covered for it buy my insurance). I was in a hurry, and she pushed and pushed me to get it. I kept telling her I didn't understand, because she was contradicting what my insurance company had told me. But she kept insisting that I needed it. She misled me and pushed and pushed me to get the Damage Waiver.

I made it clear to her that I didn't understand. Had I not been in such a hurry, I would have questioned her more. But I was late for work and she knew it. She used dirty sales tactics, and basically tricked me into thinking I had to have rental car damage coverage.

The total cost of the optional Damage Waiver was about $350, or $12.99 per day. My bill was over $1,000.

Forced to rent from Avis whose walk-up rates were $149.29 more than the Enterprize reservation, for a car which was three sizes SMALLER!

My husband and I explained we couldn't use a truck because we need something that can hold luggage as well as four people. At that time Randy started to call around asking other enterprise branches did they have a standard size car. However, Randy could not get a vehicle from the other enterprise branches.We left upset and disappointed that Randy waited until we got there to try to find another vehicle for us and Randy wasn't courteous enough to call us and tell us what happened to the reserved vehicle and ask weather or not we would like to rent a truck or not.

The consequences are me being stressful with high anxiety trying to discover how my family and I are going to get transportation to where we needed to be with such short notice. Also, we missed the deadline time we should have left to Millington, TN to be at our destination in a timely and safe manner.

hen I get a call from my insurance company saying that they billed them for the damage. They took her money as the deductible but told her it was paying for the car rental. Today, I get a call from my insurance company saying Enterprise called them to say they were going to report the car stolen. Yes, the same one they gave her. I called to speak to the guy who called my insurance company but he won't take my call and the girl tells me they've been trying to contact my daughter for over a week. My daughter just talked to them yesterday!

I don't know what is going on over there but since he wouldn't take my call I'm thinking they're taking advantage of a minor and billing my insurance company. I'm returning the car in person today. I forgot to mention that they have offered to sell her all three cars with no money down and no credit check!

They billed my insurance for damages that they said happened while the car was in her possession. Their reasoning is that it wasn't on their paperwork. I'm sure my insurance company will want to drop me after this fiasco. I've never had problems with my insurnace company before.

I told her I already paid $250.00 and submitted that receipt to her. Several times I tried to contact her, but got no call back. I paid out of pocket a total of $450.00 to Enterprise but still am getting harrassing phone calls stating that they are considering the car to be a stolen vehicle and press charges and bring this situation to a higher authority, when every time they left me messages I called them back even to say that I have to make payments here and there, but according to them, this was not good enough to take care of balance for the rental car.

I am 30 weeks pregnant with no vehicle now to get to work or doctor visits. I am unable to live in the comfort of my own home and forced to make other living arrangements because I have no other means of transportation. My car is fixed and ready, however I was told by AIG that I will not receive any money which could take up to 30 days after the accident, which happened on June 17th 2008. It has been a month. The last thing that I was told is that it could now take up to 35 days until I receive any payment for my car, and even then it wouldn't be covered 100% due to AIG's customer's $10,000 limit. Needless to say, I am extremely upset and stressed which is completely unnecessary and uncalled for if this situation was being handled professionally and properly. I don't know what else to do because I truly feel that I shouldn't be held accountable for being a victim in this situation.

physical damage my daughter has asthma the smell was awfull... And my Ipod is gone

When I opened the door, the interior stunk like hell and there are cigarette burns on both the front and rear seats as well as multipule stains on the fabrics. He quickly told me that I'll wave the fact about bringing the car back with the same level of gas as in it's now. I looked at the gauge and it was below a 1/4 of a tank. I then wrote on the invoice on the lower right corner Note: Car is very dirty on the exterior. To which he replied, Go get it washed and I'll reimburse you for the wash if you keep the reciept. Mr. Epstein also signed and initialed the bottom of the same invoice. Which is what I did. I also said that I wanted to be reimbursed in the cash and not in a voucher. He agreeded.

I bought a can of air freshner and sprayed the interior and used hanging air freshners since we have had the car. When Mr. Epstein left, the owner of the body shop told me that previously he had recieved and refused one particular car 3 times and finally told them he didn't want to see that car back for a customer rental. The worst part about the above is that about 4 years ago, I was hit and run and therefore had to pay my own insurance deductable to rent a car.

Worrells did the work and I rented a car from this same location through worrells and had the same exact problem with getting a dirty car. And guess what, the excuse was almost word for word as Mr. Epstein. I'm not paying for this rental and didn't expect a Rolls Royce, just a decent, odor free and clean car to use. Is that to much to ask? It seems pretty obvious that this lack of quality control of the condition of the cars leaving their lot in not an isolated case and needs looking into. Thank You for your time.

They told me (since it was Thursday 6/19) that they mail the checks out on Wednesdays and it will be mailed out the following Wednesday 6/25. Okay, I waited until Thursday since we are down the street from the location and called on Friday morning to find out why I hadn't received my deposit. The attendant stated that checks are mailed out on Thursdays and put me on hold to speak with the manager for so long until I hung up. Today is Monday 6/30 and I have not received my refunded amount. I don't understand that if I had no problem paying them up front why I can't at least receive my refunded amount that I am entitled to! I will NEVER use their service again!!I want my money returned

I did not hear from them on Monday, June 2, 2008. I called again on June 3, 2008. Spoke to a woman there, asked if they had received my message. She said yes. I then told her I may need the car for several months and would return it back to Nacogdoches when I am done. She told me this was no problem. I called the office on June 25,2008 to find out the current balance. $2063.00 for 25 days! $ 1293.75 more than their published internet rates for a month ($769.25)! When I asked the man why he said it was because it was a one way rental, I informed him that I had previously requested a monthly rate for a returned car and was told it would be no problem. He told me I would have to go back to their office and change the contract but would still have to pay at the ridiculously inflated rate, which, by the way, is even higher than the one-way rate on the contract.

In order to do that I would have to drive 1000 miles and take 2 days off of work (I am working 7 days a week for several months). Not an option. I could not get any resolution from them on this and asked who I could contact at corporate headquarters. I was given a number for the Shreveport, LA office. The receptionist told me that all managers were out for a conference. I left my name and number for a return call and she assured me I would hear from either Chris Ivy or her (Faye) before close of business on June 26.

$ 1706.00 overcharge per month.

He should have said This is additional, supplemental, insurance-you should just use your own insurance if you have it. You would have to pay for this. I have a $500 deductible. I had to pay myself. I fell they were ambiguous in NOT using the word SUPPLEMENTAL or ADDITIONAL. Also, they said that I could SWITCH BACK to my own insurance if I decided to not DROP THE SUPPLEMENTAL INSURANCE. I complained to them but since there is no recording they could say they told me everything.

12 days ot $15.99 per day that I should not have purchased. $191.82 plus $2.00 fee for that ($24).

Over a 3 week time span i called up customer service about 7+ times, was told the Regional manager was going to contact me in 48 hrs or less, was never contacted. Was lied to that my money was refunded by the branch manager, assistant manager, and then lied to again by the assistant manager saying that he never stated he had refunded my money that was withdraw without my authorization. When i did get in contact with the regional branch all they did was tell the liar Mike, assistant manager at the branch to call me to have him lie to me some more. In the end after about 7 hrs of phone calls i got my money refunded only because they got the money from AAMCO.

i hope there is consequences for liars and their companies that do nothing about it.

We made it home at 4:20pm and I took out the contract turned it over to the back side and called the road side assistance to come and tow the van due to bad brakes and drums. So they kept calling back and finally reached the towing company and towed the car. She then set up to have me taxied to the rdu/morrisville enterprise to get a replacement with a reference #to give to the branch manager. I then told Brent what happened and gave him the contract and explained to him that my return was on monday in the am because the branch in durham is closed on sundays. He then went to a back room returned asked more questions, then went out as though he was getting another van after 45 minutes past.

Brent returned to the building and told me to pay a deposit and I told him that I should not be charged for another deposit because my return date at the durham location is monday because they are closed on sundays. He went to the back room again as though he was checking out information and stated that he had to type something up and he would return soon. 20 minutes passed, he returns and stated thathe could'nt give me a replacement until I payed another deposit inwhich I had not been refunded the first one. So, I told him that I would call back the person that I spoke (Julie) and I did and she tried to get him to give me a replacement and He still would not do so. So, we were stranded at the airport for the next 2.5 hours after the mess created due to poor customer care and service of Brent whom I told that I would report and He basically did not care if I did report to his home office.

Filnally we payed a nice gentleman to take us home from the airport and thanked him very much. He felt sorry for the poor customer service given to me as a client/customer. I also told Brent that the Durham branch manager will be upset to know that he did not treat his customer with the utmost care. I thought that they were a part of the same company but I guess not. The RDU/Morrisville location treat people like a piece of worn out paper. I expect a refund of my deposit and thank God we did'nt get killed on the highway because we had no brakes. This terrible customer service and disrespect of person in front of my crying children that were tired, hungry and ready to go home was very unneccessary.

It was dark early that December evening and from what we could see there was only a small amount of damage to the front bumper and/or ground affects. So we decided to continue on to the church since my parents were to be part of the ceremony and we did not want to be late. While sitting there watching the marriage my thoughts about not have taken the additional insurance turned into anxiety and once the ceremony was over I decided it was best to call Enterprise immediately and leave the car in the church parking lot. I spoke to the manager on duty about the incident and he said not to worry about anything, that the AAA people would come to pick up the car in the morning as it was a holiday that day. We were extremely late for the reception due to the phone calls. I even called the State Police about the situation to see if they could fill out an accident report, and they told me that noone could do this, and to pick up a blank report and fill it out myself. Which I did the next day.

The next morning, my Dad went to meet the AAA driver and give him the keys at the church parking lot. The manager at the Enterprise place was aware of this also and said it was ok for my Dad to handle things with the tow truck driver. This was the last time I ever heard from anyone from Enterprise. I left several phone numbers with the manager when I called, and specifically my parents home phone number where I was staying while in PA. This happened on December 31st, 2006.

Recently I checked my credit report and noticed a collections placed on my report for over 2000.00 dollars. I have tried numerous times since to contact Enterprise, being told I must speak with only the Philidelphia location and I have spent days trying to contact them. My credit is ruined now because of this, and I can not even reach anyone to get this resolved. Why was I never contacted? Why did they not send a letter, or contact my insurance company. They got my social security number some how, but never tried to actually resolve this matter.

My credit is ruined, and I can not even try to repair it until I hear from Enterprise. I don't know where to turn. My credit cards have canceled me, I can not get a loan to start a new business, and my family is suffering because of this. The anxiety from this situation and the time it has taken to spend countless days trying to get this resloved is giving me migrains. This is affecting my whole life, my health, and my families future now and for years to come. Specifically the next 7 years until this can be removed from my credit report. I was told that even if it is paid, it will remian for seven years. Hows that for stress. It makes me physically sick to think of the impact of this on my future.

On Enterprise's website, there was a very encouraging link that read, Need a one-way reservation? Learn more!? When I clicked, it read: One Way Requests Generally, one way rentals are possible within a metropolitan area. Please consult with the Enterprise office to determine if a one way rental is possible. So that's exactly what I did. I called Customer Service and spoke to an employee named Yolanda. Supposedly the phone calls are recorded so what I say can be verified easily. By the way, on the website, there was NO MENTION of any drop-off fee. As instructed by the website, I asked Yolanda if it was possible to do a one-way reservation from Buffalo to New York City. She placed me on hold and came back to say yes, no problem. She quoted me a price in the $200s. Again, NO DROP-OFF FEE.

When we arrived in Buffalo, we were surprised the employee, Camille, had no information about our reservation. We supplied the reservation code and she found it, but there were no details no length of time, no destination, no discount, no second driver, etc. She applied a discount but explained there would be second-driver charge, and we offered no objection. However, we were horrified when she dropped this bombshell: there would be a $500 drop-off fee. We explained there was no mention of such a fee when we made the reservation but she was unmoved. We demanded to see the supervisor and she said she was the supervisor. We also spoke to Chad, the other supervisor on duty, with similar results.

We went to the desks of the other rental agencies at the Buffalo airport Budget, National, Alamo, Avis, Hertz but none had a vehicle available. Presumably, Enterprise thinks we should have made other arrangements when we found out about the $500 fee. Sure, we could have taken a taxi to downtown Buffalo to find a car, but we felt strongly Enterprise needed to make good on their word. Can you imagine how it felt, to get off a plane after having traveled 3,000 miles for several hours, to find out the company thought it would be fine to charge more than triple what was previously quoted?

Before we left, we reiterated the fee did not apply and vowed to have it reversed. When we dropped off the car, we told Jamie, the supervisor on duty of the branch at 403 East 65th Street in New York, that we were overcharged. She said she would make a note of it and someone from the company would contact us. Its now been more than 10 months, and no one ever has.

I learned that my treatment was standard for Enterprise, not age discrimination as I had suspected by discussion with my experience with a former Enterprise employee. Having no cars on the lot is the way they maxamize profits and one of the reasons they are the largest company in the business. I am beginning to calm down and see the humor in the situation.

The gas cost is eating me up as this beast gets about 10 miles/gallon around town. The SUV is unsafe because of poor rearward visibility and it drives like a truck. I need to make a long trip in a few days and there is no way this vehicle will serve my needs.

Their website gives you another option saying one way option which I did not select because I did not know what that meant. Their website should give you a drop-off location option that tells you to select the one way, or that it tells you that you cannot drop-off at other locations. When I wrote to them they indicated to me that only in UK that option of one way is available. They also indicated to me that I should not have assumed. My complaint is that their advertisement is misleading and not explicit enough. They should indicate on their website to people that they should not assume as the customer rep whose name is Josh told me.

Because of this now I have to go back to Pennsylvannia PA airport to drop off the rental and then take the train back to New York. This are additional costs that I have to pay when there are Enterprise Locations in New York City.

I am almost done when the front desk employee goes Oh im sorry I just realized this is a debit card you can't rent with this This is after he swiped the card, after they brought the car around and cleaned it! I'm thinking i'm ready to go! Im stopped dead in my tracks! I ask for the manager. She comes over and says No you can't rent with a debit card sorry I'm like what are you kidding me! I have somewhere to go! I have always rented with a debit card! I have been a customer with enterprise for over 9 years! I asked her to pull up my records and see! She wouldn't do it!

Then she goes on to tell mr that there is a high crime rate and drug use in the area and theft and that's why I can't rent without a credit card. THATS THE DUMBEST THING I HAVE EVER HEARD! what has that got to do with me!?! I have spent thousands of dollars on renting cars at Enterprise and this is how I get treated! I am a valued customer! So i am not going to be able to do anything I needed to do that weekend I have my luggage with me that I have to lug around i have to call my friend and tell her she has to ride the bus an hour back home because i can't come pick her up all because people in the area steal and use drugs! That has absolutely NOTHING to do with me.

By this time i am so upset I am crying! I ask to call corporate so that they can make an exception but it was closing time and they were all ready to go and I asked the manager could I at least get a ride to the bus station she said NO! she said its policy because i am a customer! I said no im not I didnt rent anything!

so basically I am stuck with luggage stuck at the rental car place stuck period all my plans screwed because of poor shotty terrible customer service! They need customer service skills on how to treat customers that are paying their salary by renting cars! I should be able to rent a car from that location. You cant make up a ruel and not even have it posted in black and white there was nothing on the wall in writting saying that I couldn't rent without a major credit card!

We proceed to taxi around the island for the next 3 days at great expense, until the fax arrived to the office at the airport. I had been calling everyday to see if it had arrived and was still promised a car once the fax had arrived. I returned by taxi from Kahula on the other side of the island, where we had been staying, a few days later only to be told by the manager there that a fax wasn't enough to rent a car with you.

As a result I had to get my licence Fed Ex'd over from Sydney which took another 3 days and continued to use public transport to get around Hawaii. All of this created huge amount of stress, money, inconvenience and time wasted on our trip and left me with a very bad impression of your company. If I had received correct information at the beginning then I would have made different arrangements and had a car a lot sooner. I am not sure what your company can do at this stage, as I live in Sydney, but need to let you know what has happened so it doesn't happen to another person. I look forward to your supervisors response.

Huge amount spent on taxis probably $400+, seriously spoiled our honeymoon

I returned by taxi from Kahula on the other side of the island, where we had been staying, a few days later only to be told by the manager there that a fax wasn't enough to rent a car with you. As a result I had to get my licence Fed Ex'd over from Sydney which took another 3 days and continued to use public transport to get around Hawaii.

All of this created huge amount of stress, money, inconvenience and time wasted on our trip and left me with a very bad impression of your company. If I had received correct information at the beginning then I would have made different arrangements and had a car a lot sooner.

I am not sure what your company can do at this stage, as I live in Sydney, but need to let you know what has happened so it doesn't happen to another person. I look forward to your supervisors response. Huge amount spent on taxis probably $400+, seriously spoiled our honeymoon

I am on vacation and they are tying up the money I need to eat and no one can come to the phone!! I can't wait to file this lawsuit. The pain and suffering I have gone through over this and sure I will continue to go through is horrible. I have over $650 dollars on hold and only $350 was authorized. I am on vacation in CA and have $37.00 to get me through the rest of my vacation. I am so stressed! I just want my money back!!

few weeks later i received letter from Enterprise saying i have to pay $461.40 for the damage.

I called Enterprise on 4/26/08 and they told me to take the car to any Firestone and the car would be fixed because Enterprise is contracted with Firestone. My husband and I took the car to a Firestone location on City Line Avenue on 4/27/08 waited 2 hours before we were told that the brakes were damaged and so were the rotars. We took the car back home and the next morning I took the car to another Firestone location in West Philly. I explained what happened the day before and they assured me that they would get authorization and I left the car there and went to work. I called Firestone later that afternoon and was told they were still waiting for authorization to fix the car.

I called Enterprise and told them what happened. Enterprise said they would call Firestone. After all of that Enterprise called me back to say that they would bring me another car. They asked what time I got off and I told them at 4:30PM. They assured me that they would bring a car to me by 4:30PM. I called them back at 4:45PM and they weren't here. I called them back at 5PM and they said they were on their way. It was raining. I left work at 5:05PM and there were 2 people from Enterprise outside. The first car that I went to the gentleman told me that Dave was in a car behind his with the replacement rental. Dave got out of the car and apologized for everything. He said that he really didn't have a chance to thoroughly go over the car (and it was raining at the time -- it had rained the entire day) he said that he didn't see anything major and for me to please initial. I did and got in the car and went home.

I have a one car garage at home and only used the rental to go to work and return home. My car was ready on for pickup on 5/2/08. I took the car back to Enterprise on 5/2/08 and the young lady who inspected the car came back in to my surprise to say that there was a small dent on the driver's side that I never noticed. I was told that this had to occur while I had the car. To my amazement I was literally in shock. Dave wasn't there on 5/2/08 when I returned the car. I said to them that it couldn't have occurred while I had the car. It had to have been there all along especially since it was raining the day it was given to me. They brushed me off and said they would check with Dave and it had to go to Loss Control.

To date, they have never spoken to Dave to hear his side per the Loss Control Manager and have told me the car was involved in a major accident before I rented the car and was fixed. They said it was no way the car had damage prior to me renting it. Dave was rushing when he bought me the car, it was raining. WE DID NOT GO OVER the car together and no one wants to speak with Dave to hear his side. Upon speaking the one of the Loss Control Managers I was rushed off of the phone and talked over. The Manager told was the one who told me she hasn't spoken to Dave and the car was involved in an accident prior. They are trying to take advantage of a situation and are not responding to why they will not speak to the person and hear his side who bought me the car.

Our deposit was kept and they are trying to charge us with the amount of the damage.

I am now fighting to get reimbursed & have been at a negative (zero) balance with my bank. I cannot buy food, gas, pay bills, nothing. I have been locked in my house & every point of contact Ive made last week hasnt returned any calls nor followed up me. This has caused major headaches & stress to myself due to be wrongfully accused of made up charges by Enterprise. They have no valid nor legal reason to have charged $999.04 from my bank account. I am now at a lost cause & need immediate assistance to take this monster corporation down. I am in the right & have proven my case I just need someone willing to take justice to the next step.

now there wanting me to turn it over to my insurance and this is fraud on there part as we have 4 witnesses who saw car and it was perfect conditon

After a few more objections I finally bought their insurance to get the rental. I then contacted my credit card people who told me that I didn't need to buy insurance since I was covered. When I called back to Enterprise the assistant manager said he would need documentation to prove it or have the credit card people fax him a statement saying I was covered. I found the paperwork from the credit card saying what they cover and it did say that car rental were covered and brought it to the manager. He did not accept it and said that was a feature that I had to sign up for.

I finally called the credit card company from his phone and let the manager to to them himself. After he asked then if there was any deductible and how much they cover, he finally relented and removed the charges from my bill. I find it implausible that anyone in the car rental business would be unaware of this. It was a pure scam and I am persuing this since I hope to protect other who may not be aware.

None, as far as I know. But I will be monitoring my credit card charges.

Now, because Enterprise has some management problems, integrity, and principle faults...it is affecting me. If they are going to advertise that they will pick you up then they should! Or advertise at the same time the reasons and times it is not convenient for them to pick you up. I am left hanging now on a Friday at 5:30p to find another way to leave on time Sunday morning.

It is false and misleading advertising. Now I am stuck with possibly having to drive to the airport and pay to leave my car there.

Even tho we did end up with a lost notebook, I highly recommend this agency for customer service above and beyond anything else I've ever experienced. Without her, a childhood dream would have been lost.

We are getting rid of 2 vehicles today and was going to pick up a rental car until we can get our new vehicle next week. The reservations were made and finalized and we was told after we was ready to pick up the car that they would not rent to us. Makes it easy to get to work 40 miles away.

I noticed, just before signing, that there was an additional charge of $19.39. James then explained to me it was for insurance coverage. I asked him why was that on there when I had already given him my insurance information and he had not mentioned this to me inside the office when he did the paperwork. I told him I did not want any added cost, as the dealership was giving me a free loaner and I could not afford the added expense. James told me Just keep the it for today and we can take it off tomorrow, referring to the insurance. Since I was not able to get a ride for 6 hours, and he was nice enough to pick me up at my home to take me to the rental car, I told him I would do it but just for that one day.

The next day I called and spoke to a lady, who informed me that I needed to come back to the store to remove the insurance. I explained to her that I had already taken the previous day off from work just waiting on the rental. I work 10 hours days in east Boca Raton and they are not open when I am on my way to work, and they are closed by the time I get back from work. I request to speak with James but was advised he was not in the office. I called again and spoke to Daniel, explaining the same situation. Daniel told me that I when return the car to the Enterprise office at Braman, I should ask them to leave the ticket pending and he would take care of it on his end.

I called two weeks later and spoke with Marcus, the manager of the branch, explained the situation again. He told me that he would look into it and call me right back. It has been 4 weeks! I have yet to receive a 1) a call back, 2) a credit for the rental, and 3) credit for the additional days of insurance.

I feel as though I was taken advantage of by your company. I should have been given the option to decline the additional insurance. The insurance should have been explained to me prior to being asked to sign the paperwork. I understand that you have policys and procedures so, after agreeing to the insurance, it should have been explained that I needed to come back to the office to remove the insurance. At that point, I would have spent the extra time waiting for James to redo the paperwork. I was promised something by Daniel, which he has not delivered. And worst of all, I have been waiting for a manager to return my phone call for over a month. I am assuming that since your company thinks I was dumb enough to be tricked into something I didn't want, I'd also be dumb enough to let your company's unfair practices go unnoticed.

2 weeks after the Kia goes back, I get a letter in the mail from Jason Matos basically stating that the kia has damages to the ROOF of the car and will cost about $400.00 to fix, basically because I signed off on something stating that there was no previous damages, I am now responsible for a scratch on the roof??? since when is it common practice for an enterprise rep to whip out a ladder for me to get on the roof of a car??? are you kidding me??? I explained to Mr. Matos about the brakes, and the tow truck could have done this damage. I am in need of a LAWYER!!

I didn't initial things till after she went through her long fast auction like speech about the agreement terms. It was pretty much a situation of sign here and intial here, here, here, and here. Later after they got the car back it turns out she did not note the dent I showed her. She marked instead marked some scratches near the gas door, which she did not bring up me. Plus, it turns out that they mark scratches with X and dents with O. How was I suppose to know that? I can't find anything indicating this on the agreement. I cannot understand how she will not say that it is possible after the many vehicles she loaned out on a Friday morning could have made a mistake.

The manager will not take it into consideration that a mistake could have been made on the paper work. It is pretty much what is on paper is law. End of story. So, now they are filing damage with my insurance company. I will have to wait and see how much my premium will go up and if I will have to pay a $500 deductible on repairs on that vehicle.

I immediately called Enterprise and left Joy (a Loss Control Administrator) and left several messages indicating that if they were filing Victims Restitution - then they should not charge my card for the same bill. My card was never charged and I assumed all was going to be ok...my fault for assuming

SIX (6) months later, I receive a letter from Green Tree & Associates, a collection office - claiming that I owe them $942.04 because I never paid Enterprise! You would think Enterprise would have sent me letter letting me know I still owed them money... or they should have just charged my credit card!

I am currently disputing this with the collection agency and trying to obtain copies of the Abstract of Judgment that reflects Enterprise is the victim with a claim to receive funds from the man who stole the car. Unbelievable; I will never again use this company and I will continue to complain about this situation to every agency, forum, customer service site I can find...

the consequences of Enterprise putting me into collections is that my credit report will now be affected...and I am trying to buy my 1st home and may not be able to get a loan because of this ridiculous claim

Today, I called enterprise and Kimberly is no longer at that Branch. I do not appreciate being taken advantaged of, and I don't appreciate Rob accusing me of damaging the car on purpose. I was in no way in a moving car accident as this company wants to report that as. I took pictures of the small scratch.

They made me pay $500 upfront and contacted the insurance company and reported the scratch as a car accident. The scratch is so minor that I could fix it with Scratch Away.

As if that wasn't bad enough, 2 of the tires further violated the vehicle manufacturer's recommendations by using different load indexes, and they were mounted on diagonally opposed wheels. I took a photo of the pages in the owner's manual where the vehicle manufacturer clearly states, "Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death." Another tire had a split tread, which a tire technician said typically comes from being operated for long distances while significantly out of alignment. Prior to returning the vehicle to Enterprise, I got the vehicle up on a lift at an independent tire shop. I obtained a report from them on the state of the tires, and took photos of the sidewalls and treads. A staff member at the Enterprise branch said they send their vehicles to the local Firestone tire shop for maintenance. Firestone's own internal policy states that they should always follow the recommendations of the vehicle manufacturers when selecting replacement tires. After I returned the vehicle, Enterprise actually returned it to the same Firestone shop that put the bad tires on it in the first place! They issued a report to Enterprise on the state of the tires. I was told that the report stated that there was some uneven wear on some of the tires, but never even mentioned the bald tire! Of course, Enterprise refused to give me a copy of Firestone's report.

However, Enterprise actually charged me for the rental of the unsafe vehicle. They are currently trying to charge me about $4,000 for the body damage, even though it resulted directly from the unsafe and unlawful conditions of the vehicle they supplied. I am just so incredibly thankful that none of my family were injured or killed due to Firestone and Enterprise's shoddy maintenance practices. I saw an article about an unfortunate Enterprise customer in Texas who actually died in while driving an Enterprise vehicle with bald tires. It's hard to believe Enterprise still continues with reckless disregard for the lives and safety of their customers. I hope they enjoy their ill-gotten gains. Now I just wish the heartless money-grubbing crooks would quit pursuing me for the $4,000 of body damage. I already told them they should recover it from Firestone, but they don't seem inclined to do that.

As a result of this, Enterprise charged me a $50.00 detailing fee to vacuum up a few pieces of grass or as the branch manager put it, marijuana!

I called my insurance agent and he called Chris (the manager) and Chris told him all I would need was my Drivers license and Work ID badge. When I called Enterprise back I spoke to another employee and was told they had never heard of having to have a bank statement but that is what was on my order to bring in. I called my Agent back and he spoke to them again. Don't know if it was in person or over the phone. My Agent assured me all I needed was Drivers License and Work Badge. I called Enterprise back and was picked up by John on a Friday morning. My daughter was with me. When we went inside, I laid my Driver's license and work badge on the counter. At that time John said I would also need my bank statement, utility bill and debit card. I told him that my Insurance Agent had talked to the Manager (Chris), who by the way never came out of his office but I know he could hear what was going on.

I then asked John to take me to my Insurance Agent's office up the street. He then said he just needed verbal clarification and I said my Agent talked to your Manager two times how much verbal clarification do you need. Again he never went in to talk to the Manager and the Manager never came out to clear things up. I was then given the car but told I could only drive it in Missouri or Kansas and not to go out of those two States and that my insurance company had not sent in the order even though my insurance company told me the night before and that morning that the order was in. I was also told to have the car back by Monday 10:00 am. My rental insurance covered me for 20 days. On Monday I brought the car back at 10:00 am and was not offered a ride to anywhere and had to walk back to the Company that had my car waiting for the Adjuster to come.

I am a Black Woman and I feel they were very prejudiced toward me. There was no reason for me to have gone through what I went through especially since I was not a customer off the street but my order had been set up by my insurance company. If the manager had come out of his office and talked to me it would/should have been, hopefully a smooth transaction. Discrimination is ugly no matter what and to do it in such a company that deals with the public should be a concern of yours. I will never patronize their establishment again and will not recommend them to anyone I know.

No discussion: pay or they will not unload. I agree to pay to get my possessions unloaded. The increases are for start work time, at my location, 1 pm, as quoted vs. when leaving NJ, 8 am (5 hours more), and return to NJ, 4 hours standard as quoted, or 6 1/2 hours travel. Total over charge was 7 1/2 hours at $85 for a total overcharge of $637.50.

My mother's checking account was debited the remaining balance which was almost $900 on 12-6-07. She has been at the Enterprise office in Covington twice trying to get this matter resolved and no one seems to care. Preston and another gentleman keep telling her Steven Porter has to give her the credit. I've been trying to reach him since 10am, it is now 1:30 and he is STILL helping a customer. This matter needs to be resolved immediately. My mothers account is screwed with several nsf charges that need to be refunded, as well as the $144 she paid to drive the rental car off the lot! Permanent General said all 36 days should be billed to them. I dont understand what the problem is. Enterprise needs to explain to their employees how to handle themselves in a respectable and caring way. Absolutely no customer service AT ALL and it isn't fair!

I have been contacted, and they said since I did sign the contract that I was fully responsible for replacing the front windshield. I strongly believe this occurrence did not happen while driving this car, but instead when others pay optional damage waiver fees. It doesn't matter how they return the car; they are not responsible. So therefore, when someone else rents the car, then they want to charge the damaged fees to new renter.

Will have to pay for installation of new windshield.

I intend to pay the claim to protect my credit rating, but I also plan to picket the ERAC location.

When I returned the car the Enterprise manager told me that I can keep the car for another week. That means they know that I was supposed to get the car that cost $20 a day for 30 days. That is the maximum of $600 that my insurance will pay. I am very upset. Enterprise should give the customer the car they reserved. I didn't ask for upgrade. I try to explain to the manager but she keep saying that I signed the paper so I have to pay. I asked for the person that gave me the car on that day. He was no longer works there. I told my story to several friends. They told me that I have to watch out. Enterprise always gives a different car (the more expensive one) to the customer other than the one reserved.

I have to pay $500. I think this is not right. Enterprises took advantage of me. I told them I'm willing to go to court. But the manager told me they have my credit card. She makes it sound like I have no way out.

Will have to wait over 2 years to re-apply to the ALBAT program. Will be out the $25 app fee to ALBAT and also out the $230 spent on obtaining this so-called high school diploma. If I do not go to this trade school I will not have work.

We did make it back but will NEVER rent from Enterprise again. Especially, not from a 'franchise'.

I called roadside assistance and they said they would be at least 1.5 hours until they could arrive to see if a jump would start this car - which also seems like an unacceptable timeframe. Now I am still stranded at work which is an hour away from my home! I would expect better service than that since I have rented this car for 5.5 weeks; but instead she worried about helping the 4 people in the store. I don't feel I should have to wait at my work for approx 3 extra hours when she could have easily had her co-worker ride with her to drop off that car at 6 pm. I want someone to know that their representative was rude and snotty. As of 7:10pm no one showed up!

At 5:45pm we went to Enterprise to see the damage and were told the car had been repaired with a new windshield and re-rented. All this in less than 6 hours. We were not allowed to see the repair order and were told the total cost was over $200.00 but we could not see the windshield. So in 6 hours, they replaced the windshield, not giving time for the windshield sealer to seal they re-rented the car.

On 12/11/01 I received a phone call from Tanya Pebbles, Loss Control Specialist at the Tualatin Regional Office, informing me that I owe $228.22 for a broken windshield. I was shocked; not only was there no damage done to the rental car while in my possession, but nobody from the Salem office had bothered to call me with such information. I asked for details and was informed to call the Salem office. Since my agent was not available, I called Speedy Auto and Window Glass to ask if they still had the damaged windshield on hand for me to view. They already had gotten rid of it, and the lady on the phone refused to give me any further information regarding this matter.

Frustrated, I called the Salem Enterprise office back and spoke with the manager, asking her why I was not called after discovery of the broken windshield. Her reply: "We're in the business of renting cars and need to get them back on the lot quickly or we lose money". I did not receive details regarding the windshield damage until I finally got hold of my agent, Tonya. She informed me that there was a 4" crack on the lower center of the windshield. I asked for pictures to see the damage and was surprised to find out that none were taken.

Again I stated that I had dropped off the car in same condition received on the close of contract on December 6th. She said that I was responsible for the car until the next day if dropped off after hours. That reply was shock number two. In no way, shape or form was I ever informed of such a policy, nor did I ever sign anything agreeing to such a policy. I would NEVER have taken advantage of that special service would I have known! As far as I was concerned, I had met my obligations by following the last and only rule posted on the drop box: 'make sure key falls all the way to the bottom'. It might be important to mention that the walk around Tonya and I did was not only done in the dark, but it did NOT include a windshield inspection.

As a matter of fact, Enterprise Rent-A-Car, no matter which agency I have utilized, has never included a windshield inspection in their walk around. My letters to Enterprise Rent-A-Car fell on deaf ears: the same canned reply insisted that I owe the money and if not paid up I would be turned over to a collection agency. I wrote back again, informing them that I would have to take the next step now, which included a report to the Attorney General's office and the Better Business Bureau. The Better Business Bureau contacted Mr. Neary, who replied to them with a copy of a contract which, in Paragraph 2, states that after hours drop off's are responsible for the car until opening of business the next day. I immediately sent the BBB a copy of my contract, which did not have anything about after hours drop-off included whatsoever!

In the meantime I had received a letter from the Enterprise appointed Collection Agency, plus messages at home and at work from the collection agency. I sent a letter to them requesting not to be contacted anymore and that the case was in negotiation with the BBB. I also stated that I had no intention to pay for something I did not do and did not happen during the duration of my contract. The collection agency did not contact me anymore alright, instead I got served a notice from the Small Claims Court in behalf of Consolidated Credit Services, Inc.!

I disputed the claim with First USA ... they reversed the charge. A couple of months later I received a letter stating the charges would be reapplied. I am so frustrated. First of all my limit is only $1500. I was prudently trying to reduce my balance when this $1380 was fraudenlently applied to my account. How can this be resolved?

I then returned to Texas on a 6:15am flight that same day. On June 10, 2002, a $463 charge was posted to my account. When I called Enterprise and talked to the supervisor (Jason), he told me that there was no way the car was returned on May 28. He said it was returned on June 10th and to this date has not been willing to only charge the $40.00 that is suppose to be charged. I have faxed him a copy of my plane tickets to show him that I left on may 28 (as per his request) but he still will not budge.

In the past two to three months I have gotten cars with, flat tires, roaches, defective exhaust, rattles coming from underneath, etc. The Pontiac Van I am currently renting has the "change oil light on" and a loud clunk when you go over bumps. The previous Dodge Van I rented had the exhaust fumes coming in through the ventilation. I exchanged the Van for a Ford Windstar that was dirty inside and had roaches in it. Then they exchanged the Van a third time and it turned out to be the same van with the exhaust fume leakage coming through the ventilation system.

I was told by the rep on duty that this was not the same van from before, and in fact they did find out it was tampered with or was the seal was rotting around the manifold. He assured me that it was not the same Van as before. In fact he went on to say that the Van with exhaust coming through the A/C was sent to Fort Lauderdale, Florida. Well It turns out, he lied, it's the same van with the same problem.

My friend sitting in the back said that there was a noise from the back brakes. I called the branch from where I rented the car from and they said "it is probably nothing but bring it in to look at it." We told them we were in Union City and they gave us the nearest address. By this time it was already 535pm and they asked me to call that branch prior to going there. I called on my cell phone but no one answered the phone. The traffic was very heavy and I could not have made it to the branch before 6pm. I then asked my nephew to try out the car but he said that lots of cars make noise it is not necessarily the brakes. We took off at 6am and drove to LA/Vegas since I had guests from England visiting. The car seemed unstable and somewhat noisy but we were able to drive thru Salinas. There were no Enterprise branches open that early in the morning so we continued on to San Luis Obispo.

When we reached the gradient the car shook, the brakes did not hold there was a loud grinding sound coming from the back tires. The driver had to let go of the steering wheel since it was shaking too hard, tried to go to a lower gear but was not able to control the car. Fortunately there was not too much traffic but there was a big truck hauling fuel in front of us. As the road leveled off the car slowed down and we drove to San Luis Obispo to find an enterprise branch. We got to the branch approximately 1215pm and told them what had happened.

They sent us to their garage, in the same car, and said quote, "If the brake job takes more than 20 minutes I will give you another car" unquote. We took it to Wayne Tyres and Bill Huffman had the mechanic drive it. He returned and raised it up and took the tires off. When he saw the rotors he called the other guys to take a look. There was brown dust coming out it was brown and rusty no brake shoes at all. The comment he made to the manager was "it is metal to metal and it will take on hour to repair."

The front brake shoes were changed too. That means we had metal to metal in the back, NO brakes in front either. To add insult to injury the cigarrette lighter was not working therefore we would have been unable to call for help on our cell phone had we survived the crash. When we called the other branch they said there were no cars available. We waited 3 hours not knowing whether it would be fixed that day or not.

On July 23rd, I returned with the car, paid for the rental in cash, and thought nothing more about the transaction. Yesterday I received my credit card bill in the mail. The company had charged my credit card for the total (about $100) even though I had already paid them in cash. I had specific personal reasons for not using the credit card for the transaction, that, in addition to being double-charged made me really upset.

I called the company and they said they would research the problem and call me back about it. Despite this particular office's track record of not calling back customers as promised and not seeming able to locate reservations that have already been made, they did actually call me back. I spoke with "Jeff" (who was probably the same guy who took my cash payment, but he gave no last name). He explained that somehow there hadn't been a receipt for the cash and so, at the end of the day the manager had charged my credit card account. They already had my signature on an authorization slip because of the deposit. He said they would credit back the charge onto my credit card bill (I am still waiting for that to happen but have no reason to assume it won't).

What makes me angry, however, was that they did not bother to apologize or even acknowledge that they had made a mistake and caused me a lot of frustration and trouble. Apparently, this sort of thing is a normal part of the operation of their business and I am supposed to accept that it is my fault for believing the representative who gave the impression that the office was competent and capable enough to take a cash payment. If I had not carefully scrutinized my credit card bill, apparently they would have never noticed the error. They gave me no reassurances that this would not happen again, nor apologies.

The vehicle pulled hard to the right causing my husband to have several near misses with pedestrians etc. Calling the Enterprise office and informing them of the car's alignment problem again caused a "no discount" comment. My husband went off the right shoulder in the car, called Enterprise to come pick it up because he feared for his safety.

After I signed off acceptance of the rental my mother and I proceeded to drive 40 mile north to town of Stockton. At first the car seemed ok. However, as I started to accelerate to 55 mph a truck was attempting to come into my lane and I immediately applied the brakes. The car steering wheel shook violently and the front end shimmed to the right into the #2 lane. Luckily the car in that lane avoided hitting us. I took my foot off the brake and regained control until I could safely slow down to 40 mph and move to the right hand lane. Even at 40 MPH the car seemed unsteady when brakes were applied.

We managed to get to our intermediate destination, Stockton and immediately called the Stockton branch of Enterprise to report a safety problem with the car and to request a replacement for our trip home some 70 miles away in San Jose. The receptionist at the Stockton Enterprise told us she did not have any cars available for us in any of the 4 locations in Stockton and that she would call me back on my cellphone.

One and a half hours later, having received no phone call, I decided to call Mike at Enterprise in Turlock to request immediate action on the safety issue with the Chevy. He put me on hold and contacted Kevin, branch manager of the Stockton Enterprise location. Mike came back on the phone and said that Enterprise had no cars available but the he would direct us to a Firestone repair shop for a "quick brake job" on our rental car and that our wait at Firestone would not take more that half an hour.

I explained that I had rented a car from Enterprise and not a brake job for the unsafe car. I demanded that immediate action be taken to avoid an accident and informed him that my elderly mother was suffering from the 106-degree temp outside and needed to be driven home ASAP to take her medication. Mike put me on hold again and spoke to Kevin. Mike informed us that "they would take care of it" at Stockton.

On the way to the Enterprise location I called Hertz and requested a rental car, which they said was available at their North Stockon location and placed it on a hold for us. My intent was to drop the car off at Enterprise and asked to be taken to Hertz. When we arrived at the Enterprise Stockton location Kevin, the branch manager, seemed unconcerned about safety issue with the car and asked if I and my elderly mother would go with him to Firestone brake shop to prove that the car was safe. This conversation was occurring outside the Enterprise office in 106 degree heat while my mother is sitting in the car with the ignition off.

When I informed Kevin that my mother was suffering in the car and that Hertz had a car available, he informed me that he had talked to Hertz and that they did not have a car available. He also stated that he could not offer my mother and me a ride to a "competitor." Noticing my mother's weakening condition I became quite angry at Kevin's delaying tactics. Kevin offered a Geo Metro and we declined the car insisting that we be taken to Hertz. Kevin had a retort for every issue I brought concerning the situation at hand. It seems that this Enterprise location had been through this before.

I called Mr. Transmission on Friday stating that I would need the rental car for another day. They approved it and said that they would call and authorize the additional day. When I turned the car back in on Sat. 07/15, I was informed that I could not get my check back because it was deposited into their account. They further stated that I would be mailed a check when they received confirmation of the second day use and payment from Mr. Transmission.

I thought they are using my money (over twice the bill) to earn interest while I fight to get it back. But I bet they would not give it back to me with interest. I wondered how many customers it would take to make this a very lucritive business practice. I asked for a national customer support number and was told I had to talk to LYLE H and was handed a business card.

I left Enterprise, but the more I thought about this the more I was sure something was not legal about this transaction. I tried calling Mr. H but was told he was not available until Monday. I went to Mr. Transmission and asked if they could help me. They called Enterprise while I was standing there. When he hung up the phone, he told me that they said they would release a check to me on Tuesday and I should receive it a few days after that. They have tied up my money from my checking account for over five days before they even send me a check without disclosing that this might happen. Is this legal?

I am currently waiting for my refund, but in the meantime I can not utilize that $100 nor earn interest off of it. I was embarrassed at how upset I was at not getting my "held" check back and frustrated that nobody at Enterprise could assist me today. They don't keep blank checks at the office but they sure were quick to take my money.