Enterprise Rent-A-Car Reviews

My husband and I explained we couldn't use a truck because we need something that can hold luggage as well as four people. At that time Randy started to call around asking other enterprise branches did they have a standard size car. However, Randy could not get a vehicle from the other enterprise branches.We left upset and disappointed that Randy waited until we got there to try to find another vehicle for us and Randy wasn't courteous enough to call us and tell us what happened to the reserved vehicle and ask weather or not we would like to rent a truck or not.

The consequences are me being stressful with high anxiety trying to discover how my family and I are going to get transportation to where we needed to be with such short notice. Also, we missed the deadline time we should have left to Millington, TN to be at our destination in a timely and safe manner.

hen I get a call from my insurance company saying that they billed them for the damage. They took her money as the deductible but told her it was paying for the car rental. Today, I get a call from my insurance company saying Enterprise called them to say they were going to report the car stolen. Yes, the same one they gave her. I called to speak to the guy who called my insurance company but he won't take my call and the girl tells me they've been trying to contact my daughter for over a week. My daughter just talked to them yesterday!

I don't know what is going on over there but since he wouldn't take my call I'm thinking they're taking advantage of a minor and billing my insurance company. I'm returning the car in person today. I forgot to mention that they have offered to sell her all three cars with no money down and no credit check!

They billed my insurance for damages that they said happened while the car was in her possession. Their reasoning is that it wasn't on their paperwork. I'm sure my insurance company will want to drop me after this fiasco. I've never had problems with my insurnace company before.

I told her I already paid $250.00 and submitted that receipt to her. Several times I tried to contact her, but got no call back. I paid out of pocket a total of $450.00 to Enterprise but still am getting harrassing phone calls stating that they are considering the car to be a stolen vehicle and press charges and bring this situation to a higher authority, when every time they left me messages I called them back even to say that I have to make payments here and there, but according to them, this was not good enough to take care of balance for the rental car.

I am 30 weeks pregnant with no vehicle now to get to work or doctor visits. I am unable to live in the comfort of my own home and forced to make other living arrangements because I have no other means of transportation. My car is fixed and ready, however I was told by AIG that I will not receive any money which could take up to 30 days after the accident, which happened on June 17th 2008. It has been a month. The last thing that I was told is that it could now take up to 35 days until I receive any payment for my car, and even then it wouldn't be covered 100% due to AIG's customer's $10,000 limit. Needless to say, I am extremely upset and stressed which is completely unnecessary and uncalled for if this situation was being handled professionally and properly. I don't know what else to do because I truly feel that I shouldn't be held accountable for being a victim in this situation.

physical damage my daughter has asthma the smell was awfull... And my Ipod is gone

When I opened the door, the interior stunk like hell and there are cigarette burns on both the front and rear seats as well as multipule stains on the fabrics. He quickly told me that I'll wave the fact about bringing the car back with the same level of gas as in it's now. I looked at the gauge and it was below a 1/4 of a tank. I then wrote on the invoice on the lower right corner Note: Car is very dirty on the exterior. To which he replied, Go get it washed and I'll reimburse you for the wash if you keep the reciept. Mr. Epstein also signed and initialed the bottom of the same invoice. Which is what I did. I also said that I wanted to be reimbursed in the cash and not in a voucher. He agreeded.

I bought a can of air freshner and sprayed the interior and used hanging air freshners since we have had the car. When Mr. Epstein left, the owner of the body shop told me that previously he had recieved and refused one particular car 3 times and finally told them he didn't want to see that car back for a customer rental. The worst part about the above is that about 4 years ago, I was hit and run and therefore had to pay my own insurance deductable to rent a car.

Worrells did the work and I rented a car from this same location through worrells and had the same exact problem with getting a dirty car. And guess what, the excuse was almost word for word as Mr. Epstein. I'm not paying for this rental and didn't expect a Rolls Royce, just a decent, odor free and clean car to use. Is that to much to ask? It seems pretty obvious that this lack of quality control of the condition of the cars leaving their lot in not an isolated case and needs looking into. Thank You for your time.

They told me (since it was Thursday 6/19) that they mail the checks out on Wednesdays and it will be mailed out the following Wednesday 6/25. Okay, I waited until Thursday since we are down the street from the location and called on Friday morning to find out why I hadn't received my deposit. The attendant stated that checks are mailed out on Thursdays and put me on hold to speak with the manager for so long until I hung up. Today is Monday 6/30 and I have not received my refunded amount. I don't understand that if I had no problem paying them up front why I can't at least receive my refunded amount that I am entitled to! I will NEVER use their service again!!I want my money returned

I did not hear from them on Monday, June 2, 2008. I called again on June 3, 2008. Spoke to a woman there, asked if they had received my message. She said yes. I then told her I may need the car for several months and would return it back to Nacogdoches when I am done. She told me this was no problem. I called the office on June 25,2008 to find out the current balance. $2063.00 for 25 days! $ 1293.75 more than their published internet rates for a month ($769.25)! When I asked the man why he said it was because it was a one way rental, I informed him that I had previously requested a monthly rate for a returned car and was told it would be no problem. He told me I would have to go back to their office and change the contract but would still have to pay at the ridiculously inflated rate, which, by the way, is even higher than the one-way rate on the contract.

In order to do that I would have to drive 1000 miles and take 2 days off of work (I am working 7 days a week for several months). Not an option. I could not get any resolution from them on this and asked who I could contact at corporate headquarters. I was given a number for the Shreveport, LA office. The receptionist told me that all managers were out for a conference. I left my name and number for a return call and she assured me I would hear from either Chris Ivy or her (Faye) before close of business on June 26.

$ 1706.00 overcharge per month.

He should have said This is additional, supplemental, insurance-you should just use your own insurance if you have it. You would have to pay for this. I have a $500 deductible. I had to pay myself. I fell they were ambiguous in NOT using the word SUPPLEMENTAL or ADDITIONAL. Also, they said that I could SWITCH BACK to my own insurance if I decided to not DROP THE SUPPLEMENTAL INSURANCE. I complained to them but since there is no recording they could say they told me everything.

12 days ot $15.99 per day that I should not have purchased. $191.82 plus $2.00 fee for that ($24).

Over a 3 week time span i called up customer service about 7+ times, was told the Regional manager was going to contact me in 48 hrs or less, was never contacted. Was lied to that my money was refunded by the branch manager, assistant manager, and then lied to again by the assistant manager saying that he never stated he had refunded my money that was withdraw without my authorization. When i did get in contact with the regional branch all they did was tell the liar Mike, assistant manager at the branch to call me to have him lie to me some more. In the end after about 7 hrs of phone calls i got my money refunded only because they got the money from AAMCO.

i hope there is consequences for liars and their companies that do nothing about it.

We made it home at 4:20pm and I took out the contract turned it over to the back side and called the road side assistance to come and tow the van due to bad brakes and drums. So they kept calling back and finally reached the towing company and towed the car. She then set up to have me taxied to the rdu/morrisville enterprise to get a replacement with a reference #to give to the branch manager. I then told Brent what happened and gave him the contract and explained to him that my return was on monday in the am because the branch in durham is closed on sundays. He then went to a back room returned asked more questions, then went out as though he was getting another van after 45 minutes past.

Brent returned to the building and told me to pay a deposit and I told him that I should not be charged for another deposit because my return date at the durham location is monday because they are closed on sundays. He went to the back room again as though he was checking out information and stated that he had to type something up and he would return soon. 20 minutes passed, he returns and stated thathe could'nt give me a replacement until I payed another deposit inwhich I had not been refunded the first one. So, I told him that I would call back the person that I spoke (Julie) and I did and she tried to get him to give me a replacement and He still would not do so. So, we were stranded at the airport for the next 2.5 hours after the mess created due to poor customer care and service of Brent whom I told that I would report and He basically did not care if I did report to his home office.

Filnally we payed a nice gentleman to take us home from the airport and thanked him very much. He felt sorry for the poor customer service given to me as a client/customer. I also told Brent that the Durham branch manager will be upset to know that he did not treat his customer with the utmost care. I thought that they were a part of the same company but I guess not. The RDU/Morrisville location treat people like a piece of worn out paper. I expect a refund of my deposit and thank God we did'nt get killed on the highway because we had no brakes. This terrible customer service and disrespect of person in front of my crying children that were tired, hungry and ready to go home was very unneccessary.

It was dark early that December evening and from what we could see there was only a small amount of damage to the front bumper and/or ground affects. So we decided to continue on to the church since my parents were to be part of the ceremony and we did not want to be late. While sitting there watching the marriage my thoughts about not have taken the additional insurance turned into anxiety and once the ceremony was over I decided it was best to call Enterprise immediately and leave the car in the church parking lot. I spoke to the manager on duty about the incident and he said not to worry about anything, that the AAA people would come to pick up the car in the morning as it was a holiday that day. We were extremely late for the reception due to the phone calls. I even called the State Police about the situation to see if they could fill out an accident report, and they told me that noone could do this, and to pick up a blank report and fill it out myself. Which I did the next day.

The next morning, my Dad went to meet the AAA driver and give him the keys at the church parking lot. The manager at the Enterprise place was aware of this also and said it was ok for my Dad to handle things with the tow truck driver. This was the last time I ever heard from anyone from Enterprise. I left several phone numbers with the manager when I called, and specifically my parents home phone number where I was staying while in PA. This happened on December 31st, 2006.

Recently I checked my credit report and noticed a collections placed on my report for over 2000.00 dollars. I have tried numerous times since to contact Enterprise, being told I must speak with only the Philidelphia location and I have spent days trying to contact them. My credit is ruined now because of this, and I can not even reach anyone to get this resolved. Why was I never contacted? Why did they not send a letter, or contact my insurance company. They got my social security number some how, but never tried to actually resolve this matter.

My credit is ruined, and I can not even try to repair it until I hear from Enterprise. I don't know where to turn. My credit cards have canceled me, I can not get a loan to start a new business, and my family is suffering because of this. The anxiety from this situation and the time it has taken to spend countless days trying to get this resloved is giving me migrains. This is affecting my whole life, my health, and my families future now and for years to come. Specifically the next 7 years until this can be removed from my credit report. I was told that even if it is paid, it will remian for seven years. Hows that for stress. It makes me physically sick to think of the impact of this on my future.

On Enterprise's website, there was a very encouraging link that read, Need a one-way reservation? Learn more!? When I clicked, it read: One Way Requests Generally, one way rentals are possible within a metropolitan area. Please consult with the Enterprise office to determine if a one way rental is possible. So that's exactly what I did. I called Customer Service and spoke to an employee named Yolanda. Supposedly the phone calls are recorded so what I say can be verified easily. By the way, on the website, there was NO MENTION of any drop-off fee. As instructed by the website, I asked Yolanda if it was possible to do a one-way reservation from Buffalo to New York City. She placed me on hold and came back to say yes, no problem. She quoted me a price in the $200s. Again, NO DROP-OFF FEE.

When we arrived in Buffalo, we were surprised the employee, Camille, had no information about our reservation. We supplied the reservation code and she found it, but there were no details no length of time, no destination, no discount, no second driver, etc. She applied a discount but explained there would be second-driver charge, and we offered no objection. However, we were horrified when she dropped this bombshell: there would be a $500 drop-off fee. We explained there was no mention of such a fee when we made the reservation but she was unmoved. We demanded to see the supervisor and she said she was the supervisor. We also spoke to Chad, the other supervisor on duty, with similar results.

We went to the desks of the other rental agencies at the Buffalo airport Budget, National, Alamo, Avis, Hertz but none had a vehicle available. Presumably, Enterprise thinks we should have made other arrangements when we found out about the $500 fee. Sure, we could have taken a taxi to downtown Buffalo to find a car, but we felt strongly Enterprise needed to make good on their word. Can you imagine how it felt, to get off a plane after having traveled 3,000 miles for several hours, to find out the company thought it would be fine to charge more than triple what was previously quoted?

Before we left, we reiterated the fee did not apply and vowed to have it reversed. When we dropped off the car, we told Jamie, the supervisor on duty of the branch at 403 East 65th Street in New York, that we were overcharged. She said she would make a note of it and someone from the company would contact us. Its now been more than 10 months, and no one ever has.

I learned that my treatment was standard for Enterprise, not age discrimination as I had suspected by discussion with my experience with a former Enterprise employee. Having no cars on the lot is the way they maxamize profits and one of the reasons they are the largest company in the business. I am beginning to calm down and see the humor in the situation.

The gas cost is eating me up as this beast gets about 10 miles/gallon around town. The SUV is unsafe because of poor rearward visibility and it drives like a truck. I need to make a long trip in a few days and there is no way this vehicle will serve my needs.

Their website gives you another option saying one way option which I did not select because I did not know what that meant. Their website should give you a drop-off location option that tells you to select the one way, or that it tells you that you cannot drop-off at other locations. When I wrote to them they indicated to me that only in UK that option of one way is available. They also indicated to me that I should not have assumed. My complaint is that their advertisement is misleading and not explicit enough. They should indicate on their website to people that they should not assume as the customer rep whose name is Josh told me.

Because of this now I have to go back to Pennsylvannia PA airport to drop off the rental and then take the train back to New York. This are additional costs that I have to pay when there are Enterprise Locations in New York City.

I am almost done when the front desk employee goes Oh im sorry I just realized this is a debit card you can't rent with this This is after he swiped the card, after they brought the car around and cleaned it! I'm thinking i'm ready to go! Im stopped dead in my tracks! I ask for the manager. She comes over and says No you can't rent with a debit card sorry I'm like what are you kidding me! I have somewhere to go! I have always rented with a debit card! I have been a customer with enterprise for over 9 years! I asked her to pull up my records and see! She wouldn't do it!

Then she goes on to tell mr that there is a high crime rate and drug use in the area and theft and that's why I can't rent without a credit card. THATS THE DUMBEST THING I HAVE EVER HEARD! what has that got to do with me!?! I have spent thousands of dollars on renting cars at Enterprise and this is how I get treated! I am a valued customer! So i am not going to be able to do anything I needed to do that weekend I have my luggage with me that I have to lug around i have to call my friend and tell her she has to ride the bus an hour back home because i can't come pick her up all because people in the area steal and use drugs! That has absolutely NOTHING to do with me.

By this time i am so upset I am crying! I ask to call corporate so that they can make an exception but it was closing time and they were all ready to go and I asked the manager could I at least get a ride to the bus station she said NO! she said its policy because i am a customer! I said no im not I didnt rent anything!

so basically I am stuck with luggage stuck at the rental car place stuck period all my plans screwed because of poor shotty terrible customer service! They need customer service skills on how to treat customers that are paying their salary by renting cars! I should be able to rent a car from that location. You cant make up a ruel and not even have it posted in black and white there was nothing on the wall in writting saying that I couldn't rent without a major credit card!

We proceed to taxi around the island for the next 3 days at great expense, until the fax arrived to the office at the airport. I had been calling everyday to see if it had arrived and was still promised a car once the fax had arrived. I returned by taxi from Kahula on the other side of the island, where we had been staying, a few days later only to be told by the manager there that a fax wasn't enough to rent a car with you.

As a result I had to get my licence Fed Ex'd over from Sydney which took another 3 days and continued to use public transport to get around Hawaii. All of this created huge amount of stress, money, inconvenience and time wasted on our trip and left me with a very bad impression of your company. If I had received correct information at the beginning then I would have made different arrangements and had a car a lot sooner. I am not sure what your company can do at this stage, as I live in Sydney, but need to let you know what has happened so it doesn't happen to another person. I look forward to your supervisors response.

Huge amount spent on taxis probably $400+, seriously spoiled our honeymoon

I returned by taxi from Kahula on the other side of the island, where we had been staying, a few days later only to be told by the manager there that a fax wasn't enough to rent a car with you. As a result I had to get my licence Fed Ex'd over from Sydney which took another 3 days and continued to use public transport to get around Hawaii.

All of this created huge amount of stress, money, inconvenience and time wasted on our trip and left me with a very bad impression of your company. If I had received correct information at the beginning then I would have made different arrangements and had a car a lot sooner.

I am not sure what your company can do at this stage, as I live in Sydney, but need to let you know what has happened so it doesn't happen to another person. I look forward to your supervisors response. Huge amount spent on taxis probably $400+, seriously spoiled our honeymoon

I am on vacation and they are tying up the money I need to eat and no one can come to the phone!! I can't wait to file this lawsuit. The pain and suffering I have gone through over this and sure I will continue to go through is horrible. I have over $650 dollars on hold and only $350 was authorized. I am on vacation in CA and have $37.00 to get me through the rest of my vacation. I am so stressed! I just want my money back!!

few weeks later i received letter from Enterprise saying i have to pay $461.40 for the damage.

I called Enterprise on 4/26/08 and they told me to take the car to any Firestone and the car would be fixed because Enterprise is contracted with Firestone. My husband and I took the car to a Firestone location on City Line Avenue on 4/27/08 waited 2 hours before we were told that the brakes were damaged and so were the rotars. We took the car back home and the next morning I took the car to another Firestone location in West Philly. I explained what happened the day before and they assured me that they would get authorization and I left the car there and went to work. I called Firestone later that afternoon and was told they were still waiting for authorization to fix the car.

I called Enterprise and told them what happened. Enterprise said they would call Firestone. After all of that Enterprise called me back to say that they would bring me another car. They asked what time I got off and I told them at 4:30PM. They assured me that they would bring a car to me by 4:30PM. I called them back at 4:45PM and they weren't here. I called them back at 5PM and they said they were on their way. It was raining. I left work at 5:05PM and there were 2 people from Enterprise outside. The first car that I went to the gentleman told me that Dave was in a car behind his with the replacement rental. Dave got out of the car and apologized for everything. He said that he really didn't have a chance to thoroughly go over the car (and it was raining at the time -- it had rained the entire day) he said that he didn't see anything major and for me to please initial. I did and got in the car and went home.

I have a one car garage at home and only used the rental to go to work and return home. My car was ready on for pickup on 5/2/08. I took the car back to Enterprise on 5/2/08 and the young lady who inspected the car came back in to my surprise to say that there was a small dent on the driver's side that I never noticed. I was told that this had to occur while I had the car. To my amazement I was literally in shock. Dave wasn't there on 5/2/08 when I returned the car. I said to them that it couldn't have occurred while I had the car. It had to have been there all along especially since it was raining the day it was given to me. They brushed me off and said they would check with Dave and it had to go to Loss Control.

To date, they have never spoken to Dave to hear his side per the Loss Control Manager and have told me the car was involved in a major accident before I rented the car and was fixed. They said it was no way the car had damage prior to me renting it. Dave was rushing when he bought me the car, it was raining. WE DID NOT GO OVER the car together and no one wants to speak with Dave to hear his side. Upon speaking the one of the Loss Control Managers I was rushed off of the phone and talked over. The Manager told was the one who told me she hasn't spoken to Dave and the car was involved in an accident prior. They are trying to take advantage of a situation and are not responding to why they will not speak to the person and hear his side who bought me the car.

Our deposit was kept and they are trying to charge us with the amount of the damage.

I am now fighting to get reimbursed & have been at a negative (zero) balance with my bank. I cannot buy food, gas, pay bills, nothing. I have been locked in my house & every point of contact Ive made last week hasnt returned any calls nor followed up me. This has caused major headaches & stress to myself due to be wrongfully accused of made up charges by Enterprise. They have no valid nor legal reason to have charged $999.04 from my bank account. I am now at a lost cause & need immediate assistance to take this monster corporation down. I am in the right & have proven my case I just need someone willing to take justice to the next step.

now there wanting me to turn it over to my insurance and this is fraud on there part as we have 4 witnesses who saw car and it was perfect conditon

After a few more objections I finally bought their insurance to get the rental. I then contacted my credit card people who told me that I didn't need to buy insurance since I was covered. When I called back to Enterprise the assistant manager said he would need documentation to prove it or have the credit card people fax him a statement saying I was covered. I found the paperwork from the credit card saying what they cover and it did say that car rental were covered and brought it to the manager. He did not accept it and said that was a feature that I had to sign up for.

I finally called the credit card company from his phone and let the manager to to them himself. After he asked then if there was any deductible and how much they cover, he finally relented and removed the charges from my bill. I find it implausible that anyone in the car rental business would be unaware of this. It was a pure scam and I am persuing this since I hope to protect other who may not be aware.

None, as far as I know. But I will be monitoring my credit card charges.

Now, because Enterprise has some management problems, integrity, and principle faults...it is affecting me. If they are going to advertise that they will pick you up then they should! Or advertise at the same time the reasons and times it is not convenient for them to pick you up. I am left hanging now on a Friday at 5:30p to find another way to leave on time Sunday morning.

It is false and misleading advertising. Now I am stuck with possibly having to drive to the airport and pay to leave my car there.

Even tho we did end up with a lost notebook, I highly recommend this agency for customer service above and beyond anything else I've ever experienced. Without her, a childhood dream would have been lost.

We are getting rid of 2 vehicles today and was going to pick up a rental car until we can get our new vehicle next week. The reservations were made and finalized and we was told after we was ready to pick up the car that they would not rent to us. Makes it easy to get to work 40 miles away.

I noticed, just before signing, that there was an additional charge of $19.39. James then explained to me it was for insurance coverage. I asked him why was that on there when I had already given him my insurance information and he had not mentioned this to me inside the office when he did the paperwork. I told him I did not want any added cost, as the dealership was giving me a free loaner and I could not afford the added expense. James told me Just keep the it for today and we can take it off tomorrow, referring to the insurance. Since I was not able to get a ride for 6 hours, and he was nice enough to pick me up at my home to take me to the rental car, I told him I would do it but just for that one day.

The next day I called and spoke to a lady, who informed me that I needed to come back to the store to remove the insurance. I explained to her that I had already taken the previous day off from work just waiting on the rental. I work 10 hours days in east Boca Raton and they are not open when I am on my way to work, and they are closed by the time I get back from work. I request to speak with James but was advised he was not in the office. I called again and spoke to Daniel, explaining the same situation. Daniel told me that I when return the car to the Enterprise office at Braman, I should ask them to leave the ticket pending and he would take care of it on his end.

I called two weeks later and spoke with Marcus, the manager of the branch, explained the situation again. He told me that he would look into it and call me right back. It has been 4 weeks! I have yet to receive a 1) a call back, 2) a credit for the rental, and 3) credit for the additional days of insurance.

I feel as though I was taken advantage of by your company. I should have been given the option to decline the additional insurance. The insurance should have been explained to me prior to being asked to sign the paperwork. I understand that you have policys and procedures so, after agreeing to the insurance, it should have been explained that I needed to come back to the office to remove the insurance. At that point, I would have spent the extra time waiting for James to redo the paperwork. I was promised something by Daniel, which he has not delivered. And worst of all, I have been waiting for a manager to return my phone call for over a month. I am assuming that since your company thinks I was dumb enough to be tricked into something I didn't want, I'd also be dumb enough to let your company's unfair practices go unnoticed.

2 weeks after the Kia goes back, I get a letter in the mail from Jason Matos basically stating that the kia has damages to the ROOF of the car and will cost about $400.00 to fix, basically because I signed off on something stating that there was no previous damages, I am now responsible for a scratch on the roof??? since when is it common practice for an enterprise rep to whip out a ladder for me to get on the roof of a car??? are you kidding me??? I explained to Mr. Matos about the brakes, and the tow truck could have done this damage. I am in need of a LAWYER!!

I didn't initial things till after she went through her long fast auction like speech about the agreement terms. It was pretty much a situation of sign here and intial here, here, here, and here. Later after they got the car back it turns out she did not note the dent I showed her. She marked instead marked some scratches near the gas door, which she did not bring up me. Plus, it turns out that they mark scratches with X and dents with O. How was I suppose to know that? I can't find anything indicating this on the agreement. I cannot understand how she will not say that it is possible after the many vehicles she loaned out on a Friday morning could have made a mistake.

The manager will not take it into consideration that a mistake could have been made on the paper work. It is pretty much what is on paper is law. End of story. So, now they are filing damage with my insurance company. I will have to wait and see how much my premium will go up and if I will have to pay a $500 deductible on repairs on that vehicle.

I immediately called Enterprise and left Joy (a Loss Control Administrator) and left several messages indicating that if they were filing Victims Restitution - then they should not charge my card for the same bill. My card was never charged and I assumed all was going to be ok...my fault for assuming

SIX (6) months later, I receive a letter from Green Tree & Associates, a collection office - claiming that I owe them $942.04 because I never paid Enterprise! You would think Enterprise would have sent me letter letting me know I still owed them money... or they should have just charged my credit card!

I am currently disputing this with the collection agency and trying to obtain copies of the Abstract of Judgment that reflects Enterprise is the victim with a claim to receive funds from the man who stole the car. Unbelievable; I will never again use this company and I will continue to complain about this situation to every agency, forum, customer service site I can find...

the consequences of Enterprise putting me into collections is that my credit report will now be affected...and I am trying to buy my 1st home and may not be able to get a loan because of this ridiculous claim

Today, I called enterprise and Kimberly is no longer at that Branch. I do not appreciate being taken advantaged of, and I don't appreciate Rob accusing me of damaging the car on purpose. I was in no way in a moving car accident as this company wants to report that as. I took pictures of the small scratch.

They made me pay $500 upfront and contacted the insurance company and reported the scratch as a car accident. The scratch is so minor that I could fix it with Scratch Away.

As if that wasn't bad enough, 2 of the tires further violated the vehicle manufacturer's recommendations by using different load indexes, and they were mounted on diagonally opposed wheels. I took a photo of the pages in the owner's manual where the vehicle manufacturer clearly states, "Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death." Another tire had a split tread, which a tire technician said typically comes from being operated for long distances while significantly out of alignment. Prior to returning the vehicle to Enterprise, I got the vehicle up on a lift at an independent tire shop. I obtained a report from them on the state of the tires, and took photos of the sidewalls and treads. A staff member at the Enterprise branch said they send their vehicles to the local Firestone tire shop for maintenance. Firestone's own internal policy states that they should always follow the recommendations of the vehicle manufacturers when selecting replacement tires. After I returned the vehicle, Enterprise actually returned it to the same Firestone shop that put the bad tires on it in the first place! They issued a report to Enterprise on the state of the tires. I was told that the report stated that there was some uneven wear on some of the tires, but never even mentioned the bald tire! Of course, Enterprise refused to give me a copy of Firestone's report.

However, Enterprise actually charged me for the rental of the unsafe vehicle. They are currently trying to charge me about $4,000 for the body damage, even though it resulted directly from the unsafe and unlawful conditions of the vehicle they supplied. I am just so incredibly thankful that none of my family were injured or killed due to Firestone and Enterprise's shoddy maintenance practices. I saw an article about an unfortunate Enterprise customer in Texas who actually died in while driving an Enterprise vehicle with bald tires. It's hard to believe Enterprise still continues with reckless disregard for the lives and safety of their customers. I hope they enjoy their ill-gotten gains. Now I just wish the heartless money-grubbing crooks would quit pursuing me for the $4,000 of body damage. I already told them they should recover it from Firestone, but they don't seem inclined to do that.

As a result of this, Enterprise charged me a $50.00 detailing fee to vacuum up a few pieces of grass or as the branch manager put it, marijuana!

I called my insurance agent and he called Chris (the manager) and Chris told him all I would need was my Drivers license and Work ID badge. When I called Enterprise back I spoke to another employee and was told they had never heard of having to have a bank statement but that is what was on my order to bring in. I called my Agent back and he spoke to them again. Don't know if it was in person or over the phone. My Agent assured me all I needed was Drivers License and Work Badge. I called Enterprise back and was picked up by John on a Friday morning. My daughter was with me. When we went inside, I laid my Driver's license and work badge on the counter. At that time John said I would also need my bank statement, utility bill and debit card. I told him that my Insurance Agent had talked to the Manager (Chris), who by the way never came out of his office but I know he could hear what was going on.

I then asked John to take me to my Insurance Agent's office up the street. He then said he just needed verbal clarification and I said my Agent talked to your Manager two times how much verbal clarification do you need. Again he never went in to talk to the Manager and the Manager never came out to clear things up. I was then given the car but told I could only drive it in Missouri or Kansas and not to go out of those two States and that my insurance company had not sent in the order even though my insurance company told me the night before and that morning that the order was in. I was also told to have the car back by Monday 10:00 am. My rental insurance covered me for 20 days. On Monday I brought the car back at 10:00 am and was not offered a ride to anywhere and had to walk back to the Company that had my car waiting for the Adjuster to come.

I am a Black Woman and I feel they were very prejudiced toward me. There was no reason for me to have gone through what I went through especially since I was not a customer off the street but my order had been set up by my insurance company. If the manager had come out of his office and talked to me it would/should have been, hopefully a smooth transaction. Discrimination is ugly no matter what and to do it in such a company that deals with the public should be a concern of yours. I will never patronize their establishment again and will not recommend them to anyone I know.

No discussion: pay or they will not unload. I agree to pay to get my possessions unloaded. The increases are for start work time, at my location, 1 pm, as quoted vs. when leaving NJ, 8 am (5 hours more), and return to NJ, 4 hours standard as quoted, or 6 1/2 hours travel. Total over charge was 7 1/2 hours at $85 for a total overcharge of $637.50.

My mother's checking account was debited the remaining balance which was almost $900 on 12-6-07. She has been at the Enterprise office in Covington twice trying to get this matter resolved and no one seems to care. Preston and another gentleman keep telling her Steven Porter has to give her the credit. I've been trying to reach him since 10am, it is now 1:30 and he is STILL helping a customer. This matter needs to be resolved immediately. My mothers account is screwed with several nsf charges that need to be refunded, as well as the $144 she paid to drive the rental car off the lot! Permanent General said all 36 days should be billed to them. I dont understand what the problem is. Enterprise needs to explain to their employees how to handle themselves in a respectable and caring way. Absolutely no customer service AT ALL and it isn't fair!

I have been contacted, and they said since I did sign the contract that I was fully responsible for replacing the front windshield. I strongly believe this occurrence did not happen while driving this car, but instead when others pay optional damage waiver fees. It doesn't matter how they return the car; they are not responsible. So therefore, when someone else rents the car, then they want to charge the damaged fees to new renter.

Will have to pay for installation of new windshield.

I intend to pay the claim to protect my credit rating, but I also plan to picket the ERAC location.

When I returned the car the Enterprise manager told me that I can keep the car for another week. That means they know that I was supposed to get the car that cost $20 a day for 30 days. That is the maximum of $600 that my insurance will pay. I am very upset. Enterprise should give the customer the car they reserved. I didn't ask for upgrade. I try to explain to the manager but she keep saying that I signed the paper so I have to pay. I asked for the person that gave me the car on that day. He was no longer works there. I told my story to several friends. They told me that I have to watch out. Enterprise always gives a different car (the more expensive one) to the customer other than the one reserved.

I have to pay $500. I think this is not right. Enterprises took advantage of me. I told them I'm willing to go to court. But the manager told me they have my credit card. She makes it sound like I have no way out.

Will have to wait over 2 years to re-apply to the ALBAT program. Will be out the $25 app fee to ALBAT and also out the $230 spent on obtaining this so-called high school diploma. If I do not go to this trade school I will not have work.

We did make it back but will NEVER rent from Enterprise again. Especially, not from a 'franchise'.

I called roadside assistance and they said they would be at least 1.5 hours until they could arrive to see if a jump would start this car - which also seems like an unacceptable timeframe. Now I am still stranded at work which is an hour away from my home! I would expect better service than that since I have rented this car for 5.5 weeks; but instead she worried about helping the 4 people in the store. I don't feel I should have to wait at my work for approx 3 extra hours when she could have easily had her co-worker ride with her to drop off that car at 6 pm. I want someone to know that their representative was rude and snotty. As of 7:10pm no one showed up!

At 5:45pm we went to Enterprise to see the damage and were told the car had been repaired with a new windshield and re-rented. All this in less than 6 hours. We were not allowed to see the repair order and were told the total cost was over $200.00 but we could not see the windshield. So in 6 hours, they replaced the windshield, not giving time for the windshield sealer to seal they re-rented the car.

On 12/11/01 I received a phone call from Tanya Pebbles, Loss Control Specialist at the Tualatin Regional Office, informing me that I owe $228.22 for a broken windshield. I was shocked; not only was there no damage done to the rental car while in my possession, but nobody from the Salem office had bothered to call me with such information. I asked for details and was informed to call the Salem office. Since my agent was not available, I called Speedy Auto and Window Glass to ask if they still had the damaged windshield on hand for me to view. They already had gotten rid of it, and the lady on the phone refused to give me any further information regarding this matter.

Frustrated, I called the Salem Enterprise office back and spoke with the manager, asking her why I was not called after discovery of the broken windshield. Her reply: "We're in the business of renting cars and need to get them back on the lot quickly or we lose money". I did not receive details regarding the windshield damage until I finally got hold of my agent, Tonya. She informed me that there was a 4" crack on the lower center of the windshield. I asked for pictures to see the damage and was surprised to find out that none were taken.

Again I stated that I had dropped off the car in same condition received on the close of contract on December 6th. She said that I was responsible for the car until the next day if dropped off after hours. That reply was shock number two. In no way, shape or form was I ever informed of such a policy, nor did I ever sign anything agreeing to such a policy. I would NEVER have taken advantage of that special service would I have known! As far as I was concerned, I had met my obligations by following the last and only rule posted on the drop box: 'make sure key falls all the way to the bottom'. It might be important to mention that the walk around Tonya and I did was not only done in the dark, but it did NOT include a windshield inspection.

As a matter of fact, Enterprise Rent-A-Car, no matter which agency I have utilized, has never included a windshield inspection in their walk around. My letters to Enterprise Rent-A-Car fell on deaf ears: the same canned reply insisted that I owe the money and if not paid up I would be turned over to a collection agency. I wrote back again, informing them that I would have to take the next step now, which included a report to the Attorney General's office and the Better Business Bureau. The Better Business Bureau contacted Mr. Neary, who replied to them with a copy of a contract which, in Paragraph 2, states that after hours drop off's are responsible for the car until opening of business the next day. I immediately sent the BBB a copy of my contract, which did not have anything about after hours drop-off included whatsoever!

In the meantime I had received a letter from the Enterprise appointed Collection Agency, plus messages at home and at work from the collection agency. I sent a letter to them requesting not to be contacted anymore and that the case was in negotiation with the BBB. I also stated that I had no intention to pay for something I did not do and did not happen during the duration of my contract. The collection agency did not contact me anymore alright, instead I got served a notice from the Small Claims Court in behalf of Consolidated Credit Services, Inc.!

I disputed the claim with First USA ... they reversed the charge. A couple of months later I received a letter stating the charges would be reapplied. I am so frustrated. First of all my limit is only $1500. I was prudently trying to reduce my balance when this $1380 was fraudenlently applied to my account. How can this be resolved?

I then returned to Texas on a 6:15am flight that same day. On June 10, 2002, a $463 charge was posted to my account. When I called Enterprise and talked to the supervisor (Jason), he told me that there was no way the car was returned on May 28. He said it was returned on June 10th and to this date has not been willing to only charge the $40.00 that is suppose to be charged. I have faxed him a copy of my plane tickets to show him that I left on may 28 (as per his request) but he still will not budge.

In the past two to three months I have gotten cars with, flat tires, roaches, defective exhaust, rattles coming from underneath, etc. The Pontiac Van I am currently renting has the "change oil light on" and a loud clunk when you go over bumps. The previous Dodge Van I rented had the exhaust fumes coming in through the ventilation. I exchanged the Van for a Ford Windstar that was dirty inside and had roaches in it. Then they exchanged the Van a third time and it turned out to be the same van with the exhaust fume leakage coming through the ventilation system.

I was told by the rep on duty that this was not the same van from before, and in fact they did find out it was tampered with or was the seal was rotting around the manifold. He assured me that it was not the same Van as before. In fact he went on to say that the Van with exhaust coming through the A/C was sent to Fort Lauderdale, Florida. Well It turns out, he lied, it's the same van with the same problem.

My friend sitting in the back said that there was a noise from the back brakes. I called the branch from where I rented the car from and they said "it is probably nothing but bring it in to look at it." We told them we were in Union City and they gave us the nearest address. By this time it was already 535pm and they asked me to call that branch prior to going there. I called on my cell phone but no one answered the phone. The traffic was very heavy and I could not have made it to the branch before 6pm. I then asked my nephew to try out the car but he said that lots of cars make noise it is not necessarily the brakes. We took off at 6am and drove to LA/Vegas since I had guests from England visiting. The car seemed unstable and somewhat noisy but we were able to drive thru Salinas. There were no Enterprise branches open that early in the morning so we continued on to San Luis Obispo.

When we reached the gradient the car shook, the brakes did not hold there was a loud grinding sound coming from the back tires. The driver had to let go of the steering wheel since it was shaking too hard, tried to go to a lower gear but was not able to control the car. Fortunately there was not too much traffic but there was a big truck hauling fuel in front of us. As the road leveled off the car slowed down and we drove to San Luis Obispo to find an enterprise branch. We got to the branch approximately 1215pm and told them what had happened.

They sent us to their garage, in the same car, and said quote, "If the brake job takes more than 20 minutes I will give you another car" unquote. We took it to Wayne Tyres and Bill Huffman had the mechanic drive it. He returned and raised it up and took the tires off. When he saw the rotors he called the other guys to take a look. There was brown dust coming out it was brown and rusty no brake shoes at all. The comment he made to the manager was "it is metal to metal and it will take on hour to repair."

The front brake shoes were changed too. That means we had metal to metal in the back, NO brakes in front either. To add insult to injury the cigarrette lighter was not working therefore we would have been unable to call for help on our cell phone had we survived the crash. When we called the other branch they said there were no cars available. We waited 3 hours not knowing whether it would be fixed that day or not.

On July 23rd, I returned with the car, paid for the rental in cash, and thought nothing more about the transaction. Yesterday I received my credit card bill in the mail. The company had charged my credit card for the total (about $100) even though I had already paid them in cash. I had specific personal reasons for not using the credit card for the transaction, that, in addition to being double-charged made me really upset.

I called the company and they said they would research the problem and call me back about it. Despite this particular office's track record of not calling back customers as promised and not seeming able to locate reservations that have already been made, they did actually call me back. I spoke with "Jeff" (who was probably the same guy who took my cash payment, but he gave no last name). He explained that somehow there hadn't been a receipt for the cash and so, at the end of the day the manager had charged my credit card account. They already had my signature on an authorization slip because of the deposit. He said they would credit back the charge onto my credit card bill (I am still waiting for that to happen but have no reason to assume it won't).

What makes me angry, however, was that they did not bother to apologize or even acknowledge that they had made a mistake and caused me a lot of frustration and trouble. Apparently, this sort of thing is a normal part of the operation of their business and I am supposed to accept that it is my fault for believing the representative who gave the impression that the office was competent and capable enough to take a cash payment. If I had not carefully scrutinized my credit card bill, apparently they would have never noticed the error. They gave me no reassurances that this would not happen again, nor apologies.

The vehicle pulled hard to the right causing my husband to have several near misses with pedestrians etc. Calling the Enterprise office and informing them of the car's alignment problem again caused a "no discount" comment. My husband went off the right shoulder in the car, called Enterprise to come pick it up because he feared for his safety.

After I signed off acceptance of the rental my mother and I proceeded to drive 40 mile north to town of Stockton. At first the car seemed ok. However, as I started to accelerate to 55 mph a truck was attempting to come into my lane and I immediately applied the brakes. The car steering wheel shook violently and the front end shimmed to the right into the #2 lane. Luckily the car in that lane avoided hitting us. I took my foot off the brake and regained control until I could safely slow down to 40 mph and move to the right hand lane. Even at 40 MPH the car seemed unsteady when brakes were applied.

We managed to get to our intermediate destination, Stockton and immediately called the Stockton branch of Enterprise to report a safety problem with the car and to request a replacement for our trip home some 70 miles away in San Jose. The receptionist at the Stockton Enterprise told us she did not have any cars available for us in any of the 4 locations in Stockton and that she would call me back on my cellphone.

One and a half hours later, having received no phone call, I decided to call Mike at Enterprise in Turlock to request immediate action on the safety issue with the Chevy. He put me on hold and contacted Kevin, branch manager of the Stockton Enterprise location. Mike came back on the phone and said that Enterprise had no cars available but the he would direct us to a Firestone repair shop for a "quick brake job" on our rental car and that our wait at Firestone would not take more that half an hour.

I explained that I had rented a car from Enterprise and not a brake job for the unsafe car. I demanded that immediate action be taken to avoid an accident and informed him that my elderly mother was suffering from the 106-degree temp outside and needed to be driven home ASAP to take her medication. Mike put me on hold again and spoke to Kevin. Mike informed us that "they would take care of it" at Stockton.

On the way to the Enterprise location I called Hertz and requested a rental car, which they said was available at their North Stockon location and placed it on a hold for us. My intent was to drop the car off at Enterprise and asked to be taken to Hertz. When we arrived at the Enterprise Stockton location Kevin, the branch manager, seemed unconcerned about safety issue with the car and asked if I and my elderly mother would go with him to Firestone brake shop to prove that the car was safe. This conversation was occurring outside the Enterprise office in 106 degree heat while my mother is sitting in the car with the ignition off.

When I informed Kevin that my mother was suffering in the car and that Hertz had a car available, he informed me that he had talked to Hertz and that they did not have a car available. He also stated that he could not offer my mother and me a ride to a "competitor." Noticing my mother's weakening condition I became quite angry at Kevin's delaying tactics. Kevin offered a Geo Metro and we declined the car insisting that we be taken to Hertz. Kevin had a retort for every issue I brought concerning the situation at hand. It seems that this Enterprise location had been through this before.

I called Mr. Transmission on Friday stating that I would need the rental car for another day. They approved it and said that they would call and authorize the additional day. When I turned the car back in on Sat. 07/15, I was informed that I could not get my check back because it was deposited into their account. They further stated that I would be mailed a check when they received confirmation of the second day use and payment from Mr. Transmission.

I thought they are using my money (over twice the bill) to earn interest while I fight to get it back. But I bet they would not give it back to me with interest. I wondered how many customers it would take to make this a very lucritive business practice. I asked for a national customer support number and was told I had to talk to LYLE H and was handed a business card.

I left Enterprise, but the more I thought about this the more I was sure something was not legal about this transaction. I tried calling Mr. H but was told he was not available until Monday. I went to Mr. Transmission and asked if they could help me. They called Enterprise while I was standing there. When he hung up the phone, he told me that they said they would release a check to me on Tuesday and I should receive it a few days after that. They have tied up my money from my checking account for over five days before they even send me a check without disclosing that this might happen. Is this legal?

I am currently waiting for my refund, but in the meantime I can not utilize that $100 nor earn interest off of it. I was embarrassed at how upset I was at not getting my "held" check back and frustrated that nobody at Enterprise could assist me today. They don't keep blank checks at the office but they sure were quick to take my money.