Dollar Rent A Car Reviews

They did not have the car I reserved and paid for. Was told it would take five minutes. After 30 minutes and no communication from anyone I asked for the Manager and interestingly enough the car showed up a few minutes later. Clerk in booth where I picked up the car was about as friendly as a North Korean dictator! I was never given the opportunity to decline the collision damage waiver and instead was sold some meaningless extra coverage that I thought was in place of the collision damage waiver. They really want to sell you all kind of extra stuff but other than that their communication was very cold and dismissive. Never again will Dollar be my choice.

I booked a car online for an 11 am pick up from Jacksonville, FL airport - my flight arrived early and when I went to the Dollar / Thrifty rental desk at 10:15 they informed me that if I wanted a car before 11 am which is what I booked the car for then I would need to upgrade and the fee would be an additional $14.00 per day for a mid size car or an additional $20.00 per day for a full size car. They informed me that my car was not available until 11 am and the only way to get one 45 minutes early was to upgrade. The customer service representative was very nasty and rude during this time. I declined the upgrade and chose to wait the 45 minutes - while waiting I walked through the garage where the cars were kept - there were plenty of economy size cars sitting in the parking spots and no other customers picking these vehicles up.

We landed in Atlanta Airport. Went to another rental car desk where we reserved an van to find out they had no car/vans nothing. Unhappy/upset went to Dollar Rent A Car where we were greeted with smile. Ask, "how can we help you" by Briana. She had a smile and helped us get a van in a matter of seconds... apologized for our inconvenience [other company]. Very happy with my customer service.

I was to take a moment to relay to you the terrible experience we had at the O’Hare airport Dollar Rent A Car counter. We used Rentalcars.com to book our trip (we will never do this again), and we were not surprised by a few additional charges, however, our quote from Rentalcars.com was 124.00 and our total at the counter was $396. This is a huge difference. We were told a part of this charge was because we were late picking the car up and our rate had been changed to a weekend rate because of this. So we had the car for a smaller amount of time, still spanning a weekend, and yet we were charged more.

I have rented cars all around the world including many cities in the USA but this was the most unpleasant. By the time I reached Dollar at Boston I had been on the go for around 13 hours and my internal clock was set at 03:30 hours so I was tired and not ready for the terrible customer service they provided. The staff were all rude and surly treating any question I asked dismissively like dealing with a petulant child. They informed me that the tolls were now electronic and that I needed an E-ZPass at $10 a day ($160 total).

Reserved vehicle through Orbitz. $116.71 for the rental period ($34.96 for fees& taxes) and $40.00 total for insurance. Picked up car from Dollar/Hertz in Lawton Oklahoma airport. I could not download my reservation and they wouldn't provide a copy. After driving the vehicle to my destination, I reviewed the rental cost and saw they had charged me over $51.00 per day for insurance or over a $100.00 per day for the car rental rate ($336 for 3 days)! I tried contacting them at all numbers available and even called the 800 number for customer billing complaints. The customer service people were less than helpful and said I needed to return to the airport to resolve this issue.

I accidentally told the employee at Nashville Airport that I would be returning the car on Thursday. I came back before I picked up the car and asked to change it to Tuesday. He told me he couldn't change it but the person outside could. That person said that it would get fixed when I returned the car. I only had the choice of one car. I returned the car on Tuesday before they were open so there was no one to talk to. I got charged a penalty fee for returning early. They did fix it for me but I still paid a higher amount renting for less days than was quoted to me. I will not rent from Dollar Rent A Car again.

I declined the Easy Pass option on my rental car for my biennial college pickup and drop off for my youngest as I prefer to pay cash. There are two tolls for my trip. One is $1 and one is $15. I drove up through a cash/Easy Pass toll lane for each toll and paid the required amount in cash. Weeks later, I received a bill from Dollar Rent A Car for about $69 dollars. When I called and told them that I had declined the Easy Pass option as I pay in cash, The customer service representative said transponder in the car had been turned on and that the "car" automatically records a toll fee when the "car" passes through.

Very Deceptive Business Practices and Poor Customer Service; I now understand why Dollar Rent A Car, specifically the SEA-TAC Airport rental desk, has such poor ratings. Do yourself a favor and choose another company for your car rental needs. The people at Dollar do not care enough to provide quality customer service particularly at the SEA-TAC Airport location, and be very careful about making a reservation online.

I had an online reservation with Dollar car company at Orlando International Airport. I was quoted a price of $69 for 4 days. Was pretty happy with that. When I got to the airport to pick car up I was ask for my credit card and driver's license. Was never told my final price would be $220 until I saw it on the contract. Nevertheless I just went along with it because it was late at night and tired and didn't want worry too much about it.

I rent a car from you and on return day I left my cell phone holder in the car. I then reported it the next day. Why is it taking so long for a lost item within few feet of your office take 2 or 3 days to be found and reported to the customer. Or perhaps the guy who checked us in/out help himself to the item. I left my cell phone holder with suction cup on 7/13 at Aviation office and still have not heard if they found it.

What a shock it was to receive a bill for $59.99 for using a PlatePass - which ran up $4.00 in tolls. We thought we were supposed to use the PlatePass for our tolls! We thought it was convenient and went with the price of the car. Who in their right mind would knowingly choose to pay $11.99 a day for this service? They claim I declined to have this service. Isn't it easy for them to claim this - as how can you prove it? There is something wrong with a system that allows this type of thing to happen. THIS IS A SCAM AND BUYER BEWARE! No wonder there was no one in the Dollar Rent A Car line. They all knew better! Shame on you rental car companies who are not forthcoming in charges!

Booked a car rental thru them for Dollar Rental. Prepaid online $101.00, when I went to pick up car, was told there was no booking even though I had the email showing. I had to rent a car at the counter was charged $280.00. Was told to contact CarTrawler for reimbursement. I have called them 10 times, over 5 hours on the phone being passed from one person to another only to be given a case number which you can only email to the company and not call them. It has been a month and still no response from them. Between Cartrawler and Dollar Rental, they are ripping people off. They have no problem taking your money but when they screw up, they delay giving it back.

I rented a car from Dollar Rental company at Century Boulevard near Los Angeles Airport on Sunday 9/10/17 by 4 pm. I made the reservation via Priceline website and my reservation stated on their website that I am reserved to have Nissan Altima or similar which is considered as a full size sedan in the rental company.

Rented a vehicle in Dallas Texas this summer. Landed in two tolls accidentally totaling $2 combined. Dollar charged me a "service fee" $30 ($15 for each toll). When asked if I could pay the toll company directly I was told NO. This is how they punish unsuspecting drivers who are not familiar with an area such as Dallas, TX that has tolls everywhere. I would have gladly paid my $2 toll but to add on an extra $30 is wrong. I will never rent from them again!!!

Rented a car drove 47 miles. They were rude when I pulled in to drop off the car. Then when my bill came they charged me for 5.7 gallons of gas. When I complained they said I must have used 5.7 gallons and I said I only drove 47 miles (maybe used 1.5 gallons) then they accused me of siphoning out the gas. Thieves!!! They are thieves - never rent from them. They are unethical.

I rented a car from Dollar Car Rental for 150 which was prepaid. When my flight was cancelled due to hurricane Irma and couldn't get a flight out for 5 more day, they wanted to charge 422 for the same car and the same amount of days. I am 1 1/2 to 2 hrs from the airport. I had to find someone to follow me to the airport and bring me back. Also will have to have someone take me back to the airport for my flight. Not very sensitive to the situation. Wasn't my fault, was a major disaster that happened. Also would charge me 800 to drop off a closer location. The first man I spoke with hung up on me when I told him that he wasn't being very helpful in a time of emergency. I think this is a poor way to run a business. I will NEVER use Dollar car rental again, nor will any of my friends or family.

Although I have no complaint about Dollar vehicle my dealing with their employees has convinced me that their policy is to fraudulently sign you up for additional services you do not need or want and then provide no recourse of fixing the problem, while lying and prevaricating in the process. I have made a third party reservation via for their vehicle for 8 days to take my family on vacation from Las Vegas to San Francisco via Death Valley and Yosemite National Park. My estimated rate was about $200 and I expected to pay about $300 with an addition of all the taxes and service charges. I ended up paying $670 and this is how it had happened.

I rented a vehicle with Dollar for a family vacation. All started good. At check in for Dollar the guy was friendly until he kept trying to get me to upgrade to a bigger car, I repeatedly said no. We finally got our car. Perfect size, clean, a few scuffs and dents, but a good size car. We went about our vacation perfectly fine. No problems, complied with all rules of the road and paid all toll charges upfront. Anyhow when returning the car at the end of our vacation the lady representing Dollar scanned the car with a handheld device and said everything is fine, no outstanding fees or fines and she moved on. Now 3 weeks later I receive a letter in the post from ATS with a notice of a fine and of course the profitable admin fee for a $1 toll I apparently didn't pay, which I did. They told me If I don't respond they will automatically charge me, considering I received the letter on the day they charged me.

We went to Dollar car rental at the Seattle (Sea-Tac) airport. The man first told me it would be 1800 for 8 days. I said no way was I going to pay 81.25 dollars a day for a Camry. He then said he could rent me a Subaru for 14.95 per day. I told him that was fine. I left and my husband took over since he would be driving. Noticed he had given us a Camry instead of Subaru but not much else. When we returned the car 15 mins late our total was 1,793.99. Not only did he charge us the 81.25 per day but they gave us full coverage insurance when I had said no to the tune of 442.80. All the other taxes and such totaled 1,456.25. If that wasn't enough they charged 1,747.50 to my credit card because I was 15 minutes late. The lady I had called to say we were going to be late said just 20.00 would be charged. UGH!!!!

Dollar Car Rental San Antonio Airport Location and Customer Serv - In June I started training for a new job. I had been out of work 3 months so my income was limited. I rented a car from Dollar. Prepaid for the car on what I later found out was Carhire although I was on Dollar site. My CC was billed 127.18, when I arrived at the counter I informed the agent I had prepaid for the car. She asked for my car. Processed the whole thing and then said my card was declined. I asked how can it be declined if I already paid for it. She said I needed to have an additional 350.00 over the rental available on my card to rent the car and since I didn't have that amount on my card I had to use my debit card to hold the car. I was charged 256.73 for that rental on 06/04-06/11.

I had used United Miles for my rental car reservation with Dollar Rent A Car for a trip in Las Vegas. When I was bringing up my reservation, the attendant informed me that the charges on my rental record would not actually be charged to me, but it was their own way of tracking the purchase. I was unaware of how the rental car reservation would work when using my miles so I believed everything he was telling me. However, it was all a lie. He put them as additional charges for an additional insurance that I was not agreeing to, but my signature says that I did. Also, I was told to sign on a little screen without actually seeing what I was signing for... I feel so naive and taken advantage of and I have tried contacting the company multiple times to discuss this scam and to be reimbursed for this unwarranted charge. As a result of this scam, I have lost over $1,000! It has caused extreme hardship and distrust.

Online shows rental for 25.00 a day but never mentioned tax took it higher than other companies. Don't get your rental from an airport. Get a cab, Uber or Lyft to take you away from the airport. You will save tons of money. You also don't have to buy coverage. Collision coverage on your policy will cover an accident, but if you use a credit card some will pay your deductible except for admin, loss of use and depreciation. Your insurance company will more than likely not pay those charges. Do your research.

Dollar the worst customer experience and over charged for car rental, my confirmed rental was 308, at counter they charged me 367, bank extra 422, I'm upset calling lawyer right now. Then the car is no good.

Dollar Rent a Car has been my worst experience renting a car in years. Price online was about $540. Finished paying over $800. I explicitly asked the employee at the airport that we did not want any ADDITIONAL costs (no DWL, no Pass Plate, etc), to which he sarcastically replied if I needed the car. After returning the car discovered an "Additional LIS cost" for $269 on the bill. These dishonest tactics explain why Dollar has more than 1,500 complaints here. Customer service is useless after that. I will certainly never use Dollar again.

I pre-reserved online and they clearly outlined my price. Upon arrival, they told me they had "no more vehicles of that type," and that they could upgrade me for somewhere around $30 more/day. Frustrated but not overly upset, I agreed. Turns out, that "upgrade" included over $150 in additional fees that were never made known to me, a ridiculous surcharge fee, and ADDITIONAL fee for being under $25 (despite that fee already being added once in my reservation), a license fee, and an additional fee for "parking the car across the street" where they specifically told me to - They didn't mention they share it with another company and expect me to pay for that too.

To my observation and my in person experience with the characters and roles that are being played with this Dollar Rental Cars scam; located at 201 N Collins Street Arlington Texas. The process of this particular SCAM that was practiced on me came in stages starting with ** & ** (tries to give you much higher prices to see if you are slipping) and I happen to catch it every single multiple time they tried it with me. Then ** starts the false accusing of wanting to drive those unsuitable cars for free; and I hadn't missed a payment. Then I went to make a payment one of these afternoons during this process and the mental mind brainwashing technique starts. Then they try to convince you that you missed a payment knowing that they are bold faced liars. They are very bold with this technique and when they see that I wasn't falling for it they will drop the subject for a few days and then come at you again.

I pre-paid for a car rental online. Unbeknownst to me a third party 'CarTrawler' actually made the transaction. When I went to airport to rent a car, Dollar wouldn't rent a car to me. I had all the necessary docs too. Now Cartrawler won't refund the money, and doesn't respond to email either. Dollar and Cartrawler are crooks. I warn anybody not to pre-pay with them.

I want to report a serious complaint. On the 10th of July we arrived at Miami Airport. We were thrilled for the vacation we waited for years. I saved about 3 years to be able to afford this vacation, and when I saw you were offering a car for that price I was very excited. We arrived and were asked to go to the third floor of the Miami airport to go and get our car. I was glad to see the Dollar stand whom I rented and paid a car from back in January!! After waiting for a while I had a dark haired man at the counter. I gave him all the forms I had, and he said with a raised voice, “JUST GIVE ME THE FORMS I ASK FOR, THIS IS NO JUNK YARD.” I laughed, because I thought he was telling a joke but he was not. He filled out every paper, and then he asked me for my credit card. “THIS ONE IS DECLINED” he shouted, “GIVE ANOTHER ONE.” I told him I don't have another one. “THEN I CAN'T DO ANYTHING FOR YOU” HE TOLD.

So before going to Florida and renting a car I did the research and realized I'd need to purchase a Sunpass sticker at a local Walgreens and register my payment info online with the details of the rental vehicle so I wouldn't be charged a 15.00 administrative fee for each toll. The Sunpass is billed as a transponder that works with all Florida tolls. In the Orlando vicinity, there's another toll company called E-pass. Sunpass is supposed to work in an E-Pass toll. But if the car is already registered by the rental car company as a pay by plate E-pass car, then that supersedes Sunpass. And guess what - Dollar registers all their cars as pay by plate E-pass. Therefore even if you have a Sunpass transponder it doesn't matter. They're going to charge you the toll plus 15.00. I thought I had planned the tolls carefully; but you can't always anticipate a well-organized scam.

$15 admin fee every time you use the electronic toll payer plus the toll. $311 for daily charges for 2nd driver for 8 days. Neither was told to us nor do I see it in the contract. I assume I must of signed off on the extra driver fee without seeing the charges. Dollar is one of those that charges extra for 2nd driver and I had always used Budget before who do not charge extra. Dollar advertises low fees and then gets you when you rent from them. Anyway I am out $350 total for charges I did not expect nor told about at the counter. Totally unethical company!

Picture this, I was in Yellowstone National Park at the Grand Canyon of Yellowstone (Artists Point) a beautiful location on a family vacation which had been in planning for over 2 years. A man in the parking lot says to me, "Hey buddy your tire is going flat." He was correct. I open the trunk of the rental car and guess what? No spare tire! I immediately call Dollar Roadside Assistance who tell me to try the inflatable cigarette lighter driven pump provided with the car. I do but the tire is punctured and I tell Dollar Roadside Assistance this fact. They make a call or two and then call me back and say, well Mr. ** we cannot get a tow company to come into Yellowstone National Park so you are on your own. Can you believe it? I call 911 and the Park Service sends a tow truck to the location. Thank God, I had service to this location in YNP.

Rented a car from Dollar for one week in July, I provided a credit card for authorising various charges including toll charges. The man at the desk asked, produced a map and asked me where I would be travelling - he said that $71.98 would cover all toll charges. Shortly after returning I received 4 toll violation notices totalling more than $100 and an admin fee notice from Dollar for the tolls for $60. After emailing Dollar and getting nowhere I phoned them and the nice lady has reduced the admin fee to $30 - so I am only getting ripped off to the tune of $30 - I wonder how many of these they charge a week, it's got to be easier than renting cars out.

My bill ballooned from $968.99 for an initial 1 month rental, to a TOTAL CHARGES $1621.63 USD because I returned the vehicle about 3 days early. This is totally unacceptable. I was expecting my bill to decrease and be pro rated, as I am accustomed to in other countries. This is the 1st time I have ever seen this practice by any rental car company. I don't have this extra amount to pay for a shortened time of using your car. I had an emergency, but still, this is gouging at the very least, and beyond that also. This is unfair business practice to the public, who is unaware that these unusual liabilities even exist. These extra charges were not revealed to me by your agent, even when asked to inform me what the adjusted rate would be.

Our family van unexpectedly broke down just as we pulled into Norfolk, VA heading to VA Beach for vacation. The work was extensive & therefore needed a rental car to get home - (a 4 1/2 hour drive back to PA). We only needed the rental car for 24 hours & notified of its return to another Dollar Rental location closer to home. Bad News: There are only a few Dollar Rental locations within 2 hours from our home in PA limiting our ability to easily return the vehicle. Only 1 Dollar Rental location (BWI Airport) within 2 hours from our home accepted & allowed the return to an alternate location without monetary penalization.

I arrived an hour early than my pick up time. Proceeded to check out. The representative was very pushy was trying to sell me insurance. I didn't inform her I had full coverage and it totally transferred over to the vehicle that I would be driving. The sales rep continued to try to force their insurance on me. After flat out refusing. Salesperson proceeded to charge me an extra $107.04. U-verse is a $67.23 I was supposed to pay. I repeatedly asked Rep what are the extra charges for, she would not give me an answer. Once she realized I was not going for the BS she been broke down the charges are for the one hour- Really how Petty is this. Truly the worst customer service I've ever had...

First incident: Rented a small SUV in Springfield, MO. Agent at the counter tried charging me $16.52 for picking up the car 1 minute early! She did NOT disclose the charge either... As I was signing I noticed the charge and asked about it. After I told her I would wait the 1 minute to pick up the car to avoid the charge she managed to override it and credit it back. Second incident: I actually returned the car a day early and they were going to charge me to bring it back "not within the specified contract time." With several people in line behind me I loudly exclaimed I would keep the car another day rather than pay the early return fee and magically the agent waived the fee again.

I booked a 4-day rental for Dollar Rental Car from DCA Airport in Washington, DC. I live in the area but needed the car for a weekend getaway trip as I don't own a car. Dollar had the cheapest rates so I figured, why not just go with what's cheapest, they're all the same anyway right? I'd never rented a car before so I didn't know what I was getting myself into. I don't have a credit card so I paid for the booking online, well in advance of my reservation dates, with my debit card, using the pay-now rate, which was a lot cheaper than the pay-at-the-gate rate. It was only $131 for 4 days, so I will grant them that their rates are quite low.

Rented a full size car from Dollar from Jul 15 to Jul 20. I made the reservation online. I'm assuming the rental was managed through a consolidator. Be that as it may, you can see from my initial request that I did NOT want to add any additional insurance, i.e. Collision Damage insurance. When I picked up the car, I was very specific about fuel recharge penalties as well as the fact that I absolutely did not want ANY additional insurance as my credit card and personal automobile insurance will cover damages and this was confirmed by the card carrier and insurance carrier. Again, regardless, it was my choice as to whether or not accept any additional insurance. The rental agent coerced me very STRONGLY into accepting the FPO charge because "gas prices in California were higher than what Dollar charged" and told me to bring the car back as "empty as possible."

We are very displeased with the unfair and outrageous additional charges upon the drop off of the vehicle. Our rental fee which was 800 ended up in almost double the price due to charges inferred by the following unexpected charges: Renting and replacing a broken-from-the-start child seat (this cost was never mentioned at pick up), $182 plus taxes! The unlimited EZ pass we were obligated to pay for, since we weren't told how the gadget worked (it had to be inside the box if we didn't want to use it) and then we were informed that they would charge us $15 in addition to the toll charges every time it had been used! $310 plus taxes. And the unknown and unexplained concession recovery fees, $75.

I had a contract with DOLLAR through CarFlexi, at my arrival in Las Vegas Dollar wouldn't accept my card being they didn't have a chip card reader at the counter and their machine wouldn't recognize the swipe. The agent wouldn't accept any other payment I offered (cash or bank transfer or on phone credit card from my father) and told me he had found a solution through a different company (ADVANTAGE) where I was brought to an employee who already seemed to know about my situation. I was therefore led to believe that I was going to get the same contract (or in the same range of price) as previously signed with DOLLAR. Instead the ADVANTAGE agent had me sign a new contract without specifying the details and costs, for a total amount of over 1000$. I am filing complaints for both agencies as it is my impression there was an agreement between the two employees to scam me.

I booked a car via my credit card points which fully covered the rental charge. When we went to pick up the car in Orlando, there was a huge line and only a couple of agents, so we had to wait an inordinate amount of time with two young kids. By the time we got to the agent we were ready to just get the car and go. Unfortunately, our agent could not speak English very well so we struggled just to understand what she was trying to offer us. We rejected the fuel fill-up and agreed to do it ourselves. We also told her we did not want the optional damage coverage. When my husband was handed the contract, he assume he was just accepting the car and that was the end of it. But oh no, the agent had indicated we DID want the damage coverage which turned out to be over $175 for the week.

Do not reserve a rental car from Dollar Rent A Car in Montego Bay, Jamaica. The rental location is in a seedy location offsite from the airport. We reserved a car for pick-up June 27th, 2017 and when we arrived, the initially provided quote was more than double. Actually, the owners of Dollar need to check out this location and require renovations or shut it down. It was a horrible and scary location, we had the driver take us back to the airport and rented from Enterprise and they were wonderful.

A terrible experience. I had a rental confirmation for both price and size. Denver, Colorado. Dollar attempted to charge 3 times the amount and said the type of car reserved was not available. After being laughed at by the desk employee, I stated that we wanted both the price and model that we were quoted. The car offered would not have taken us into the mountains. The entire desk process was inexcusable. The type of car offered was not even on the lot for pickup. Very dishonest way of doing business.

While on a trip to Chicago, everything went well while picking up our rental at the Chicago-O'hare Airport. The Midsize SUV was clean and well equipped and the staff were helpful and pleasant that day. No complaints at all. The problems arose when trying to return the car. My family arrived 2 hours before the flight, as directed (which was 4:30 am) It started to rain... and I mean RAIN - like a monsoon, it was dark and visibility was extremely limited. Lighting outside was very poor as well. Still, I can live with this, rain is expected in Chicago, and it's dark outside the facility... but it's okay.

I'll keep this as short as possible, but basically we booked a trip to Vegas through Orbitz that included a car rental in our package through Dollar Rent A Car. The woman who assisted us scammed us into buying insurance by saying it was the basic package and presenting it as their lowest option when it was obvious that I didn't want the insurance at all, as my Amex covers it. She then proceeded to tell us that having them fill it with gas when we returned it would cost "almost exactly the same" as filling it ourselves, so I approved that. It turns out that it is $9.99 per gallon to have them fill it! When we returned the car and I got a receipt saying I was being charged $190 for my rental, we took it back to the counter and spoke with the manager. This man proceeded to just recite policy over and over, saying there was no proof of what the original service agent said to us, and that the details were given to us on the original contract we signed.

I am extremely upset with Dollar Rental. I love Orbitz and have never had a problem in the past and booked through them. I would strongly suggest that no one uses Dollar Rental for your rental car business reservation. I ended up paying the same amount for the car rental twice because they lie and are untruthful and a scam. I cannot afford 500 dollars for a rental car.

After arriving at the airport in Tampa, I headed to pick up my rental car, which was already paid for through my Expedia booking. The customer service rep informed me I had to pay an additional $250 deposit. When I handed her my debit card, she then stated that she needed to run my credit because I was using a debit card. Once I heard that, my blood started to boil! I've rented several cars before, and had never experienced a SURPRISE deposit with credit check.

We rented from Dollar Rent a Car in the past, but this time is our last. We went to the counter at the airport and made sure to tell them we were signing up two drivers as we both needed to drive the car. We were told that we had to PAY an extra $13 PER DAY for the second driver. What??? Are you kidding me? What a rip off. I was so angry. Never had that happen before and it will never happen again. They had their policies up on the counter, but this $13 per day charge was HANDWRITTEN on it. Not even typed! Not a part of their "regular" charges. We called the customer service and voiced an opinion about it and all we got was "we are sorry." Really people?? Never again.

If someone is reading this review then I will suggest them don't rent a car from Dollar/Hertz. It is good to go to hell rather than renting the car from a Dollar. They are simply sitting there to steal your money. That's it.

I rented a car from Dollar Car Rental 5/12/17 - 5/17/17. It was part of a bundle deal I booked on Expedia. After arriving at the rental location I was informed the car I reserved was not available. I could take a smaller car or upgrade. The employee told me it would be a one-time fee of $40. I also upgraded the insurance, a one-time fee... or so I was told. I returned the car and was not given any receipt or paperwork. A month later I received my credit card statement and they charged me $412. I called them and they told me the upgrade was a daily fee. I was told I was lied to by their agents and their response was that it is not their problem. THIS IS THEFT BY DECEPTION, pure and simple. This company has no moral values or a sense of decency. They are scam artists. Do Not Ever Rent from Dollar Car Rental.

The worst service I could receive. It was the first time that I was renting a car, my daughter did reservation for me. I chose the car in advantage paying extra more and getting the best deal for what I need. I arrived in Missouri and I gave them my reservation. They wanted to give me a different car. I explained to them that I had paid for the small car. They gave me a small car not the one that I had chosen. They asked me for the license of the person who accompanied me, even if he was not going to drive, and when I got back my bill went up from 130 dollars, to 318 dollars and explain to them that had already been paid. The agent say we do not have that card. She charged another card.

We were looking forward to our trip to LA from Melbourne, Australia. Rented with Dollar through our Travel Agency for a Mid Size SUV. Waited over 1/2 hr at LAX for the shuttle while other shuttles were every 5 mins. Finally got to the Dollar in Inglewood and was told to sign all these papers was told it was only holding fees (security deposit) and its fully refundable upon return. I also made it quite clear no extras to be added as I had travel insurance which covered everything. Went to the lot out the back to get the vehicle found out keys were locked in the vehicle, waited another 15- 20 mins for someone to get into the vehicle.

Agent was ambiguous when booking the reservation. We requested no extras but these were added by the agent saying 'this is the basic package". What was worse was that we discussed the epass. We explained where we were going and we were assured we could pay these in cash. We then found that the bridges into NY were all being changed as epass only - surely Dollar should have known this and advised to take out the epass extra. Instead we had to find out ourselves that cash payment was not possible. Despite trying to pay the 8.5$ charge we were told by the agent it was not possible but we would have to wait and pay a fine and extra toll fees. How is this fair? Shame on you Dollar - we are your customers. You should be looking after us not letting us fall foul of penalties that only line your pockets.

I had booked a rental car through Travelocity and picked Dollar as my rental company to used with my package. Upon arrival at ATL airport, I stood and waited in line for almost 45 min to just see a rep. Once, I was able to get to the counter I was told I needed to pay a $350 deposit on the rental that had already been paid in full through my company. I handed them my debit card and then was proceeded to be told I would have to have a credit check ran on myself since I was giving them a debit card. I refused the credit check and asked why I had to pay more money on a car that was already paid in full and a company card was on file. The young lady at the desk was beyond rude and stated it was my problem and I wasn't getting a car.

We have rented many cars over the years from a variety of rental car agencies. This was the first time with Dollar. Prepaid online, show up at the counter and surprise - they added on a liability insurance of $240.00 plus facility charges, concession charge and three other random amounts totalling an additional $170.00. Guy at counter told me the liability insurance was mandatory in Massachusetts even though I told him we have that coverage already. An hour later after haggling, a kind lady who brought our car to us managed to get that removed from our bill - I hope. Still have to check my credit card statement. Next, guy at the counter told us we should buy the EZ pass toll package for $120.00 because he said the tolls do not take cash and the toll to drive in and out of the Boston airport alone is $15.00 each way.

I was at Nashville with my family. The girl at the counter was very short with her responses to my questions, almost like I was less human and more machine. She also said the car must be filled within 10 miles of the airport and I would have to show them a receipt for the gas on return. Never heard that rule before. When I went to the lot to pick up the car after getting my bags she was there also. I showed her my contract and she pointed and said cars are there. I ask which one? She said any full size. Picked the car, only no keys in sight. I walked back and insisted that she should talk to me as if I was human and show me were the keys are. She came out of her booth and again pointed to the cars and said, "They must be somewhere in the car"; shook my head, walked away and found the keys in one of the many compartments within the car.

Booked a car via CarRental8.com. Paid instantly $207. Got a message stating we have to pay extra $87.24 at pickup. They asked us to pickup from Dollar car rental in Boston. They charged the credit card for $278. Instead the $87.24 they charged $278.00. Asked for a refund. They said NO. We will not use CarRental8.com or Dollar Rent a Car again.

After searching through 3rd party rentals got a great deal on a CRV for April 1 through May 6. Was told the car was not available but would give me a Jeep Compass. Then told I should get toll package and I would need a Dodge Journey. Used vehicle for seven days and had transmission trouble. Was towed 3 hours back from where we came and given a Honda Camry which had no toll set up. Two weeks later the service needed light came on. We were told to go to a small airport and exchange the vehicle. We got there and was told they didn't have a car for us. I called again and was told to try again in a bigger city. Two days later I exchanged the car for a Chevy Malibu, again without a toll package.

Beware of Dollar's "Loss dmg wvr" (loss damage waiver) product. This is Dollar's loss damage insurance that they offer to insure the rented car against accidents or damage. Cost, depending on car, is around $29 a day. At the counter we were asked if we wanted "loss damage waiver". We said "yes" thinking that waiver meant do not accept the product. We also told them that we did not want their insurance for loss. The name of their product is very misleading. In my opinion they deliberately put the name waiver in the product name to make customers believe they are turning down the product. I believe they should rename the product "loss dmg ins" (loss damage insurance) to avoid the confusion.

The customer service with this company is non existent. I rent cars every week and they have gotten worse since Hertz took over. Express means nothing. When trying to reserve online you have to enter all your info every single time then give all your ID and credit card when you get to the counter. Their customer service people NEVER EVER address concerns. They just blow it off.

Dollar Rent a Car AUSTIN Airport. CAR was old with 30,000 miles. Even though declined extra insurance, agent asked for many initials and one of them was added in between to add the extra insurance. Good thing I had the conversation recorded on my phone at the counter so the manager took off the extra charge. If you add airline frequent flier miles number in your reservation to accrue miles for your car rental, you will see extra charge when you return the vehicle. They don't mention that when you pick up the vehicle.

So I rented a truck from Dollar for about $20 a day which I thought was a fantastic price. I booked it and showed up the day of to pick up my rental. First when I got to Dollar they had not 1 single truck cleaned or ready for pick up mind you I called that same day to verify my rental would be ready. So having no other option I waited for them to clean a truck. I picked up my rental from the Houston Hobby airport location and the employees were so not helpful. The woman who went over my rental details with me never informed me that the car was a non smoking car and I would be charged $300 if I did smoke in my rental. Had I known this I would have pulled over at rest points along my way.

After being told it would not be an issue to extend a car rental, I was told an extra day would cost $240!!! Spent an unbelievably long amount of time on the phone during our vacation. Once I did get off hold, the service person did not speak clear English. VERY frustrating experience. I do NOT recommend using Dollar Car Rental.

I rented a car at Dollar Rental Car in Detroit with drop off in Chicago. Therefore, the car rep had to know I was driving from Detroit to Chicago. Someone should have offered me a toll tag? Or, at least, someone should have explained the shock I would feel when I received the bill from Dollar for the tolls!!! The toll was 4.95 plus 15.00 per toll which ended up being a bill for $75.00!!! I would have happily paid them the tolls when I turned in the vehicle or paid for use of a toll tag... rental car companies in general need to go the way of old taxi systems... Uber instead of renting a car? Anyway, Dollar/Thrifty are now off my list of rental companies.

The person that checked me in, was slower than molasses in winter, and not interested in his job. My rental record was #**. However, when I returned the car, the person that greeted me was RICHARD, and he laughed and said I wouldn't have trouble remembering since we both had the same name. He was polite, efficient and gave me directions to get to the shuttle for the Jet Blue Terminal. Richard deserves a raise. Sorry it took me so long to write this review.

These people are full of lies. I had a reservation from Dollar in Denver airport from 5/27 to 5/31, 2017. They suggested me an upgrade at a discounted price totalling to $415 with LDW. I took it with the receipt showing $415. When I went in to return the car, they charged me for $576. When I showed them the original receipt, they said the whoever had given me the receipt calculated it wrongly. When I protested, the person at the counter said that he will talk to the manager later and will sort out the discrepancy.

Our experience with Dollar Car Rental in Cleveland was quite unpleasant. The biggest problem was that we were told that we would have to pay a hefty surcharge to add a second driver, even though the second driver was my wife. In many years of renting cars we had never experienced this before. Then when we said we'd only have one driver so we could avoid the surcharge, the staff (or perhaps the computer) kept making errors in attempting to return the price to the originally specified price. In addition, we had to go through the overall car inspection (necessary so we wouldn't be charged for any pre-existing dents) at the exit gate (rather than when we were initially selecting the car as we have done at every car rental we've ever done in the past) where there was a long line of impatiently waiting folks with their cars. Altogether a thoroughly disagreeable experience. I'm sure we won't be renting from Dollar again any time in the foreseeable future.

I rented a car through Orbitz. Did not want extra charges. I signed what I thought was just my rental only to realize I was charged TWICE. I was told by customer service I had signed for extra coverage. I DID NOT KNOW THIS. I THOUGHT I WAS SIGNING FOR MY CAR. NO ONE ASK ME IF I WANTED THIS EXTRA COVERAGE. If I had wanted it I would have got it when I rented the car online. Customer service was rude and just over and over said I signed this. Look at the reviews before you rent a car from them. They are the worse.

I created this ConsumerAffairs account because of this Dollar Rent Car. Their name itself shows the greedy of $$$. I rent the SUV from Orlando airport. At the time of rent, they told me return the car by 5:00 pm, which I returned 4:46 pm. I gave the credit card information and told my charge will be $350.14. I left with the car and trusted these thieves. I came back to NY, checked my credit card... BINGO they pulled out $455.04. I called them asking the reason, and a woman picked up the call refused to tell me her name and told me I return their stupid dirty SUV 3 hours late and charged $104.90. And she said, "I don't want to talk to you, and I will not give back the money..."

I reserved a compact car weeks before my arrival at Sacramento Airport. When we got there, the CSR at the counter kept trying to upsell me, especially to a bigger car. The ONLY thing I agreed to was the $11.00 per day insurance. I looked at the receipt/contract I signed, and there was a total of $102.26. Sounded about right. We get to the booth outside, and there were at least 8 people/families waiting. Turns out they were out of compact cars. After waiting for 30 minutes, they finally just started putting us in whatever they had, so I ended up in a truck. They immediately put a $250.00 deposit on my card on the day I picked up the car. I dropped the car off two days later and the deposit was $545.00!! In addition, I asked when the $102.26 would be taken out, she said the charges were actually $155.42. She said I had a $51.00 roadside assistance charge.

I am writing this review to remind everyone to take the time to ask about the charges covered under the agreement to insure the car rental. When I booked my car rental on Travelocity, the cost for the 4 day trip was $186.70. After the final costs were totalled it was $365.74, the only thing I added was insurance. They added Loss Damage Waiver $68.00, LIS $61.52, PAI, PEC $27.96, PREM RD SVC $35.96. The only charge I approved was insurance. The estimate was $341.74.

So I show up to pick up my reserved car. Am told that my reservation was for the wrong airport. I explained to the agent that the reservation is for Dallas airport and $168 total. He admitted that the reservation process is not clear for the Dallas area, there are two airport close but huge difference in fees and taxes. So for Dallas/Fort Worth those fees raised the cost to $254. Almost a $100 more. After turning in my vehicle I received WITH NO NOTICE!!! An additional fee of $300 to my credit card. I called dollar and was told it was a cleaning fee for smoking in the car. I explained the agent that I don't smoke and was nowhere near anyone whom did. She explained she was sorry for the extra charge and would credit my account $300 in 7 to 14 days. Total rip off!!!

You may have noticed Dollar is offering "Prepay" for a lesser rate. I know what you're thinking... I thought the same thing: "Sounds good to me! About time they started offering cheaper prepaid rates like all the other car rental agencies." Unfortunately, there is no fine print to read with Dollar's Prepay option. And that is a bad thing because when you click on that prepay link, unbeknownst to you, you'll be rerouted to another website that says it's Dollar at the top left. You'll also see words like, "No foreign fees, etc." Now, I'm thinking... Why does it say that if I'm renting a car in the United States? And why does some of this verbiage seem a little different... But NOWHERE, at least where I could see it, does it tell you that you're going anywhere but another page on the Dollar site.

I forgot my 2 important documents in the car. I was trying to contact them and I got 1 items back. I was trying in many ways to contact again to get my another item which is they should send it together. Since then and now, almost a months, I tried every day to call them but there's no answer or reply back from them. I live in Thailand and it is very hard for me to let my friend who live in the state to call them every day. I am in stress right now because the documents is so important to me. People who take care of this section should be more awareness. If you were in my position, you will know how feel I am right now. Please kindly send it back to me as soon as you can. It can't be lost. It was in the car. I can't believe you just have less responsibility to put 2 items together.

I rented a midsize SUV from the LAX location of Dollar. After flight delays, we arrived at 11pm. At first the lady at the counter could not find our reservation because the name was input in their system wrong. Once she found it, she asked if I wanted insurance, which I declined. She asked me to sign the paperwork, which showed our total (it was prepaid through a third party), which I did. I should have read over the paperwork closely because she had signed me up for the insurance that I previously declined. The insurance she gave me without my knowledge was more than the daily rental fee! Our bill ended up being over double what we paid initially!

I rented at the Orlando airport and the experience was great! When I got to the counter they were really polite and the process was super fast, only took about 10 minutes for me to be on my way with the car. The lady that was at the counter was super nice. They asked me if I wanted to add something (like insurance or GPS), I just said no and they didn't "force me" to take it. She took me to the car, asked me if the car was okay and I was on my way. The car was clean and in optimum conditions. When I got there to return the car it didn't even take me 5 minutes. And there were no hidden fees, I paid exactly what they said I would pay when I reserved it. I don't know why they have sooo many bad reviews.

To start off, I gave just one star because they require something in that field. I would give them 0 stars otherwise. Let's start with check in at Phoenix Sky Harbor Airport. Rep at counter did not speak good English. She did not go through paperwork, and she rushed through what little information she did go through. After her, we went to get in our rental. There they tried to put us in a SMALLER SUV than we wanted. We needed a vehicle the size of the Nissan Armada we had requested. They tried to put us in a Nissan Pathfinder, smaller, no leg room in backseat. While expressing my displeasure, I was accused of being angry, when in fact I was very calm but firm on what I thought they needed to do. They ended up getting us in a GMC Yukon for the same price.

We rented a vehicle one month before our vacation (NY to West Palm Beach). We received a confirmation both the day we rented the vehicle and two days before departure (keep in mind the email stated it only required the credit card, drivers license and the email confirmation); in addition our credit card was charged for all but $25 for the rental. Upon arrival we were informed that the credit check for the person reserving the vehicle excluded them from renting (we were never told about a credit check in the initial reservation or 48 hr confirmation) and when asked if we could transfer to another driver we were told to contact customer service.

I booked my reservation through Expedia, location Atlanta. Dollar charged me an additional $208 for insurance that I declined at the desk when picking up my car. I had brought all my own personal insurance info with me. I have rented cars from other companies and when you decline they point to the contract and ask for you initials declining the coverage. I think the agent purposely pointed to the accept line to have me accept even though I had verbally declined coverage. When contacting the company they said you signed the contract accepting the coverage. Nothing they could do. Counter people get paid commissions on these add-ups, so be aware what you verbally agree to might not be what you get billed for. Will never use them again, we also had to wait for over an hour to get our car.

I would like to inform everybody regarding the rental charges for the car I booked at Las Vegas International Airport on the 8th May. Initially, I made the reservation online and I paid a part of the booking and when I arrived in the airport and completed the transaction, the Dollar representative asked me if I wanted personal damage insurance which will be $53 in total, if I wanted to pre-pay the petrol for which he did not tell the price, and if I wanted to pre-pay for tolls for which he told me it would be $11/day, even though I told him I am only going from Las Vegas to Los Angeles, where later I found out there are no tolls so he could have let me know that I do not need to pre-pay for tolls. After that, he printed a small receipt and asked me to sign it and charged my card. He did not tell me the amount of money I was charged on my card and I could not see on the receipt because I did not have my glasses with me.

First: I travel to Dubai for three days and I rented car with infant chair and GPS. I reached the airport and I wait until they bring the infant chair from Terminal 3 because they don't have it in Terminal 2. They have to be sure that all the client request should be in the car before we reach to them. Second: There is one guy name "Ah **". Somebody from Terminal 2 gave me his name. He told me he is not responsible to fix the infant chair and the client should fix it by himself!!! Third: I took a GPS navigation and it was the worst ever I seen... it is like a game. Please try to change your devices to be in line with the latest vermin in market. Fourth: No one inform us that I have to pick my luggage alone after dropping the car and I have to take trolley and going to departure building which it took 10 min. Fifth: Again I face "Ah **" and he told me that, "I can't drop you to departure building due to some restriction!!!" No one inform us before that.

Rented from Dollar Car rent April 24, 2017 in Tampa Florida. Yesterday I get a bill in the mail for the tolls. They asked if I wanted the toll service - I said yes, not knowing the full impact of the ADMINISTRATION FEE. And of course they didn't tell me either. Three tolls totaling $2.29. My Bill is for $47.29. A $15.00 ADMINISTRATION FEE per toll was tacked on. REALLY DOLLAR!!! $15.00 PER TOLL!!! Are you kidding me!!! Tell people this, don't just send them a bill later!!! It does not cost $45 to administer these three tolls. Not to mention the overall price I had to pay for my rental, but I was okay with that because the convenience of having a car was important. I will never rent from you again. I find this extremely deceiving/deceitful. There should be laws forbidding this kind of crazy charges.

I rented a car on April 25, 2017 through April 27, 2017 at Minneapolis airport in Minnesota for a business trip with my dad. I used my American Express credit card in advance to book it in order to get points. Upon arriving, I was asked to produce the card and my driver's license, which I did, although I started to worry because I am 23, and figured I would not be able to drive the car being younger than 25. Ready to cancel the order and start over with my dad's card, the representative looked at my ID, asked how old I was, and explained it was completely fine that I drive the car. As long as I am the only one to do so.

Rented a mid-sized car with Dollar and realized we needed an SUV to fit all the luggage. Was told of the upcharge but not for the entire week, sale person made it sound like it was just an upcharge for the original price. He kept talking as I was reading through to distract me and the upcharge was per day. I ended up paying three time the amount of the mid-size I originally reserved. I would have been better off just getting another mid-size car. If you have a choice, don't choose Dollar. Worst option ever!!!

If I could give these thieves a -10 rating, I sure would. I reserved a car at a total $141.00, but was charged $326. Little did I know, I was charged for insurance that I never agreed to, nor was I ever told insurance was being added. When I called to have the charge removed, the woman told me to go back to the Dollar office to redo my contract, but I was already out of town by this point. When I finally made it back to the office, they told me they couldn't help me either and that I could call customer service.

We had an unexpected trip to the East Coast of Florida. Toll by Plate is the only way to pay the tolls if you don't have an E-ZPass. The toll charges were: $5.00. Dollar charged $60.00 in administration fees on $5.00 in tolls. The offer from Dollar was that I could save $12.00 by retroactively signing up for the toll by plate. Outrageous overpricing in my opinion. Although we are frequent travelers, this is my last reservation with Dollar or any of their affiliates.

Dollar Rental Car is a total rip off. I had to pay about $80 of gas because the counter clerk failed to tell me that they charge $10 a gallon if they had to filled up the tank when I brought the car back. On top of that they didn't give me an opportunity to pay myself for tolls tickets. They went ahead and paid for them but also charged $15 for administrative fee per toll!! All of these could've been avoided if the clerk had given me the proper information. I would never rent from them ever again.

As above people noted, final bill will be approximately double what they quote you - numerous ripoff schemes (Foreign currency fee after booking with English speaking agent). Tricked into taking Sunpass for tolls - tolls for trip all payable by cash and totaled approx. $5.50, Sunpass was $10.49 per day! Customer service rep pleasantly explained how the ripoff is almost unavoidable. Stay far, far away from Dollar Rent a Car!!!

I was charged $500 for a 2 day rental that was supposed to be $184. The customer service agent charged my card without my approval. I was shocked at the difference and after looking through the receipt, I noticed there was a different return destinations and fee of $200. There was a computer malfunction that caused my booking to change from Atlanta to Tampa, to Atlanta to Atlanta. The customer service agent would not refund the charge and directed me to call a 1-800 number that was closed for the weekend. I've left several messages and sent several emails with no response. The charge is now being disputed with my bank. I will never use Dollar Rent A Car again. Avoid at all costs!

I rented a car from Dollar when on a trip to Tampa, Florida in March 2017. After arriving late at night, the person at the desk took a long time to check us in due to numerous requests to add on cost, such as additional insurance and pre-paying for gas, etc, which we turned down. It was emphasized we would have to pay triple the amount for gas if we did not fill up before returning the car. By the time we finally got our car, it was past 10 pm. We were tired and driving in an area we were unfamiliar. After driving for some time I noticed the gas tank was EMPTY!! There was little to no gas in the car. We had to find an open gas station, no easy task, then fill up the tank. We contacted Dollar to complain and took a picture of the empty tank. We told them we were NOT returning a car with gas in it, since we did not start with any gas.

I made a reservation in March online to rent a car from Dollar rent a car in Orlando airport. After I made the reservation I was reading all the negative reviews so I called Dollar to confirm my reservation. The lady I spoke to was very pleasant. I arrived in Orlando April 23 around 8:45 am. I went to the desk to check in and get my car. The young gentleman who helped me was very nice, he asked if I needed the toll pass and I said no. He also asked if I needed additional insurance and again I said no. There was no pressure to purchase any of these "extras". He gave me the rental agreement, I paid the fee and he told me where to go to get the car.

I rented a car in April for my Florida trip. I've rented with Dollar Rental in the past, hence my choice to go with them for my car rental. However I've never experienced the issues that took place at the Orlando airport Thrifty counter. I made a prepaid reservation so my money was already withdrawn. I'm out of my $200 now. They told me the reason they couldn't honor my reservation because my flight itinerary did not match my requested rental dates. They suggested I modify my reservation through this 3rd party I was unaware had taken my reservation, CarTrawler. I arrived at the counter pick up 1:15 45 mins before my scheduled time. The company told me they could not modify my reservation because I was calling after my pick up time. I was on hold with two different companies, which were recommended by Dollar Rental.

I had a really negative experience with Dollar a couple of years ago when they charged my credit card for someone else's rental, and it took a few months to clear up with no apology from Dollar. Why I rented from them again is beyond me, expect they offered a 20% discount. The service at Denver airport was horrific. Long lines, disgruntled employees, kiosks which did not work, etc. I reserved a 4 wheel drive SUV and had a confirmation number. However, they did not have that car to offer me. I had to downgrade to another vehicle with AWD, but was told I couldn't be compensated for the difference because I prepaid. I was starting vacation and just wanted to get away from their rental location so off I went. I am frequently in Denver and know about the toll roads.

I rented a car through Dollar on 4/5/2017 and just yesterday received a notice in the mail that I owed $4.76 along with a $60.00 Admin Fee... When I rented the car no one ever mentioned I would be traveling on toll roads with hidden scanners to collect tolls. I paid all the other tolls that I passed. Along with never indicating I could've paid a fee to avoid any toll charges. Now they want me to pay $60.00. Well needless to say I will never recommend Dollar to anyone and I will never use Dollar Rent A Car. I also will use other Social Media Opportunities to advise people to use other Rental Services and avoid DOLLAR all together. My grown children rent cars often for work and pleasure along with many of our friends. I do plan on making certain they never use Dollar Rental.

I booked online and paid upfront; remained a balance to be paid at the counter. Got to the counter for pick up and the agent at Pittsburgh Airport contrived a bill claiming I said yes to insurance despite telling him, "No. I do not want." They were more interested in the money they fraudulently charged than the balance of the online booking (I was not charged that balance at all). Dollar is a fraud and I have told tell I will never stop until they return my money. I will use every publicly available agency to get my money back.

Almost identical to the complaint from NY, we were in DFW in March 2017 and had the same experience. However, I have a witness when I asked the service desk rep at Dollar to show us freeway routes that did not have toll roads. We saw no toll booths, no signage that said a toll started or stopped and had no idea that we were even on a toll road. I guess the rep misunderstood my request... or he intentionally gave us toll routes because of the spiff he gets for generating more revenue. The rental for 2 days was $47; the tolls were $14.40. The "admin fee" was $90. Rent from Dollar if you want... but don't be surprised when the bill they send comes in the mail for twice of what you paid. Apparently this scam is not limited to Texas.

We have rented from them twice now, and both times had horrible experiences. The first time the women I encountered at pick-up was rude, and very nasty with me because I would not purchase their extra insurance. The insurance cost more per day than I was paying to rent the car. After I told her I did not want the insurance, she proceeded to put the agreement in with everything else I had to sign and have me sign it anyway.

Please don't ever rent from Dollar/Thrifty, it will ruin your trip or vacation. I reserved an SUV online, in San Antonio to drive to South Padre for a weeks vacation. So the vehicle was prepaid. Upon arriving, we could not fit our luggage in the car (4 people, 6 bags) they didn't have anything larger available. So they suggested renting a smaller vehicle to get us to our condo that we could drop off in South Padre the next day. We did this, however the taxes and fees were over $125 and we were not told about the drop off fee which was another $125. We could have rented the vehicle for the full week and returned it to San Antonio for a total of $145.

Horrible experience with Dollar Car rental company at Atlanta airport. Do not believe their advertised rates. We were triple charged over the reserved amount. Agent was very pushy with insurance though we have coverage through our own insurance and extra coverage with American Express. When I asked to speak to the manager, agent removed $30 in charges but never call for a manager. In many years of renting cars we never had such an awful experience. It was a first time and the last time renting with Dollar. Stay away from this company. You will end up getting a better deal and experience with other companies.

Dollar car rental is the most terrible rental agency in the world. They are overcharging without any reason stating that you returned your car 15 minutes later. It doesn't matter that you previously informed them about the delay and they confirmed that it will be no extra charge. After I signed the 0$ bill after I returned the car they just deducted 35 dollars from my bank account without sending me an email or bill or anything. NEVER DEAL WITH DOLLAR RENTAL CAR agency. Dollar rental car steals your money!!

My fiancee flew into DFW from Spain for the week of my birthday. This was her first time in America so, I have been wanting her to see the best of it. She booked a car for pick-up at the airport with "Dollar Rent A Car." When we picked the car up initially nothing was said about a no smoking policy. We are both accustomed to "smoking or non smoking?" courtesies as in the hotel business. At any rate, having not read the rental agreement interlinear jargon and not having the company inform us, we were charged $300. More than the rental price itself.

We rented a car from Dollar rental car at the Las Vegas airport in April for 8 days. We told the lady behind the counter that we decline all insurance because we're already covered. After we returned the car we had to pay $323 more! An insurance charge and an extra driver charge.

I picked up my rental car at Dollar Car Rental at Detroit Metro Airport today (Apr 13). The line had 30 people in it when I walked in at 11:45 am. There were only two customer service reps serving us. I inquired about the three kiosks and was told all three were not working. This is Easter weekend and Spring break. All three kiosk are broken at the same time? Really... Anyway, a lady name Autumn waited on me. She had zero personality. She was short, curt and rude. She did not even thank me for my business. Dollar needs to fire the manager, fix their Kiosks and train their reps on "How to provide good customer service" or fire them too. This was my first time and last. I would give them no stars if that was an option.

I am EXTREMELY disappointed in Dollar Rental. I have used them in the past and the rate was adequate and known beforehand. When I rented this last time, a vehicle that I thought I was renting for 307$ a week and maybe some minor fees, ended up to be over 640$!!! This is ABSURD! The amount of "fees" that was added was unnecessary and uncalled for. The lady at the counter had minimal knowledge of anything that was going on, including what I had paid prior to, and just saw the additional 300+ I was paying then. I will never use Dollar again. Especially since I went through using my AAA, or so I thought, not that the lady at the counter had any idea. The fees should not be MORE than the rental. I am extremely disappointed, and angry over the overcharging for a rental... and the car wasn't even clean. It had lollipop sticks in the door handle, and wrappers in the doors. Such a disappointing experience.

I rented a car from Dollar rentals online and because I chose to pay now my contract was bought by rentalcars.com without my knowledge. We arrived to pick up the car to find out that I had to have a driver’s license from Europe in order to rent the car. Since we are from Canada we didn't have that. They offered no help at the desk to help me out by calling the RENTALCARS.COM to see what happened so we ended up paying $715.32 Canadian since it was spring break in Fort Lauderdale instead of the $324.32 that I had paid 2 months earlier when I booked it through Dollar (Rentalcars.com). Once I returned home I called Dollar and spoke with a woman named April that seem to be willing to help me but she told me that I had to deal with Rentalcars.com first and get my original refund from them.

We recently rented a car. On the way from the airport we got lost on a toll road. There were no toll booths and no way to pay the toll. When we got home we got bills from dollar for the 1 dollar toll plus a 90 dollar service charge for each time we time around on the road. These service charges were obscene. The dollar in the company's name seems to mean they want everyone you have ever earned. They use a low advertised price to get you into the shell game. Never make the mistake.

I would like to share my sentiments and also some comments that I hope will reach the people running Dollar. I am a small travel blogger and I blog about all my travel around other countries and this was my first try using Dollar Rental. I've been a regular ENTERPRISE user but wanted to give DOLLAR a try this time around. What a big mistake it turned out to be...

They will never ever get my business again. Not even for free. I would never support a company who doesn't hold EMPLOYEES accountable. Whatever happened to transparency and integrity? Dollar rental is a bottom feeder rental company who takes advantage of customers who put real trust into employees. I should not have to take two hours out of my day to read a contract. I have gotten rental cars before ALL from Enterprise and have never ever had to read the "fine" print. The employees tell you everything and they have always been exact and to the penny. I was charged in excess of over $200 above what I was told by Steve at the airport and a company who supports this type of fraudulent behavior will never gain my trust again.

I rented a Mazda 3 from LAX. Car was OK. I had prepaid for the vehicle in Australia but had no idea of all the additional charges. Ended up costing more than twice as much. Had to wait a long time for the bus at the airport. (Should have used Avis or Hertz). Impossible to phone the LAX office of Dollar - you have endlessly shunted around to their Manila call centre. Rented a GPS for a day - was automatically charged for 10 days, even after clearly informing staff I only wanted their GPS for a single day.

We pre-purchased rental through Expedia, declined insurance, declined insurance at the counter. At signing, we were told amount was for full rental amount and deposit which would be refunded. Turns out it was for insurance and roadside assistance that we didn't need or want. They now refuse to refund, but will 'split the cost', which we refused. Now trying to dispute through credit card company. Read multiple reviews of similar experiences, so this must be intentional.

Today I have received 15.00 administrative fee for each toll amount, a total of 3 tolls for 1.25 each one, the Dollar Rental has decide to charge me 15.00 for each one. For a car Rented of 47 cost per day, I have to pay 45.00 extras in that ugly, nonlegal and disproportionate fee. I have never received any alert from the seller for that issue upfront. Please avoid renting a car thru this Car Rental Ugly Company, when the competitors are well set up for this tolls charges.

My husband and I recently took a trip to Florida to watch our college daughter play softball. We booked our complete trip using our credit card miles. Our flight (which were amazing), our room for 5 days at a 5 star hotel (which was also amazing) and our Rent A Car. Once we landed in Orlando, we picked up our luggage, and headed down to get our car. Once we got to where we needed to be, we waited for an hour for our turn (only 1 person working). Once we got to the window, I showed the person my Trip ID number and was very friendly about what we would need and not. The thing is the car was booked under my name (but husband is listed on the account), so she stated that we needed to add him as the main driver. She also said that we needed to take insurance out (which we already had).

I had recently rented a midsize car out of the Atlanta, Ga airport Dollar rental for a business trip. I instructed the agent at the time of rental I didn't need rental insurance, because my company covered this. He indicated that I would not be charged for this upon return at the end of the rental. Well that didn't happen, so I contacted the customer service to explain the mix-up only to receive a very nasty reception to the tone of "you signed the agreement and I have no way of verifying it between you and the associate." Granted that is correct but in the business of the customer service you should try to resolve or come to a compromise with the customer, instead of your wrong the end. I can say as a government employee, I highly recommend not to rent from this rental car agency. The customer service was not worthy. I have informed my fellow associates whenever traveling in the states not to use this car rental company for business or pleasure trips.

We rent a car in Uruguay for 150u$. They charge the guarantee something around 950U$ and they did not uncharge after 3 months. Scams. I'm going to put my lawyer and break this unfair and dishonest company. Run away of them.

I've rented from Dollar BWI as recent as December before this rental experience. I reserved and prepaid for a car at Dollar BWI to pick up on 03/21/17. When I arrived and presented by bank card and ID, I was told I needed flight tickets. I informed the representative I rented during the holidays and used the same bank card that I was presenting but was not asked for flight information. Another representative informed me the rules changed in January. I was told that I could not cancel at the desk and was given an 800 # to call.

I booked a rental car for Frankfurt, Germany, using Rentalcars.com. When arriving at the counter I was told that Dollar (and only Dollar) absolutely REQUIRES the additional insurance. As usual, you are unsure of the legal status etc, and are bullied into taking the insurance. That more than doubled the cost of the rental car. Will never use Dollar again.

Had a rental from M-F listed for $105, returned on the correct day and they charged me $593. Couldn't tell me why (was a few hours after the listed return time). Contract says that they can charge me $16/day extra if I'm more than 12 hours late (was not anywhere near that late).

As I was going through my credit card statements, I realized that $500 deposit was never refunded to me. I call them and after 25 mins on hold they tell me that they do not have any access to any records passed 6 months. How convenient for them?! I find this absolutely ridiculous. I am extremely frustrated because $500 loss is something substantial. I guess this is the way this company operates by lying to their customers. Upon return there were no complains whatsoever. I travel a lot and rent a lot and I have never came across such horrible customer service. I will also make sure to get my word out.

I rented a large SUV for a business trip and my staff of 6. We received an Armada that was in terrible condition, without a key fob even. It smelled of smoke and didn't ride well at all. To make matters worse, I just received a bill in the mail from them for a "cashless" toll which I wasn't told even existed that was 1.00 and they charged me a 15.00 admin fee!!! No one informed of this toll, or even mentioned it was a thing. I WILL NEVER USE THEM AGAIN. I GIVE DOLLAR RENTAL ZERO STARS.

We arrived at Orlando airport to collect the rental car to be informed that we needed to pay an additional $126 for Florida toll roads. I explained that having previously lived in Fort Lauderdale I knew that I could pay cash. The dollar representative argued that ALL tolls were now cashless and therefore we would have to pay in advance. I continued to argue the point only to find myself confronted by a second Dollar representative who held up a mobile phone showing a photograph of a cashless toll. He also stated that ALL tolls were e-payment only. Anyway to cut a long story short on immediately driving out of the airport I drove through a toll where I could pay 25 cents IN CASH! In fact every toll between Orlando and Miami allowed cash payment. This is completely fraudulent by Dollar... Disgraceful. The employees in the garage where you collect and return the car were also unfriendly. I will never use this company again.

Very, very bad experience... I booked a car thru Priceline for $74.00 for 3 days. When I returned the vehicle on the third day, the staff started to say the car smells like cigarette and he have to charge $350.00 to remove the cigarette smell, then later on I found an additional charge of $250.00 for a lost key. The same key I gave to their employee. Who the heck is regulating this company?? A huge lawsuit should fall on them soon.

If went through a toll freeway 2 x in a Dollar rental car, 1 x out of the airport and 1 x back. The fee was .81 cents each for a total of $1.62. Dollar did not notify me that I had incurred this charge. They contract out to ATF, a company that bills and sends invoices out to rental car holders. Dollar states in the rental agreement that you can purchase an $87.00 unlimited toll rd pass. So, because I did NOT buy the pass they CHARGED $30.00 to process my $1.62 fees. That's just a little over 2000% markup.

I rented a car a few weeks ago and picked it up in Ft. Lauderdale. I had an unbelievably wonderful experience. I am an older gentleman and as an attorney have traveled throughout the USA. I had some of my family with me and after a long and arduous flight from Chicago, we were dead tired. We were visiting my 94 y/o mother in Boca and I was unsure of my directions there since we were going by way of Plantation. Mr. Eduardo ** was a fantastic help to us. Not only did he expedite my rental and get us on our way, he gave me superb directions [my cell phone was new and was no help] and we got to both destinations in excellent time. Congratulations on a phenomenal employee in Mr. **. I will rent from Dollar every time I get the opportunity now after the wonderful travel experience he gave us. Thank you for your kind attention and for Mr. **.

It would be 0 stars if I could. I booked a rental through Expedia; when I went to pick up the car they confirmed my reservation, but then everything went wrong. The guy at the counter kept asking me to sign off on things like, adding a Sun Pass (EZ), adding a second driver, adding more insurance, adding additional days, and a few other things I didn't understand. My original booking covered unlimited time for 3 days, 2 drivers, unlimited Sun Pass (EZ) usage for 3 days, and the largest insurance package.

I got a price of $585.35 to rent a car (from Dollar at the airport in Fort Myers FL) for 1 month. At the airport they suggested I needed a better car. This cost $420 more. That makes it $1015.35. They added all these other things I didn't need since I had AAA. They are billing my credit card for $1820. Next time I will read every word of every form no matter how long it takes.

WTH is a $25 "Early return fee" that is more expensive than the quote for the whole weekend? Reserved car for Friday 7 am returning Sunday. Prepaid $65 (including taxes/fees) for the rental (thru SW airlines site). Returned on Saturday at 11 am and the bill was $81 which included a $25 "ERF". Why not charge the lesser of the two?

My husband and I chose Dollar as a bundle deal through Orbitz when planning our trip to Texas. We pre-purchased our rental car and paid for insurance in advance as well. When we arrived to pick up our car, the very unfriendly representative argued with us that it wasn't pre-paid which I had the receipt for and then said we would also have to purchase insurance which was also listed on our receipt. When the very unhelpful agent finally completed our paperwork we were sent to the parking ramp and greeted by the same unfriendliness and told to pick a car. We looked at many cars, all of which were damaged in many ways.

I booked and paid the required deposit for the rental with my airfare. The guy at the desk tries to get me to upgrade for an extra $200, I declined. Asks me if I want them to fuel refill, I agreed. Big rip off, charging $42.00 for a refill on a mid-sized car that had 1/2 a tank, charged me insurance when I didn't need it as I already have insurance. Then instead of my bill being the balance of what the original agreement was $115, my card is charged $371.00. I never received a copy of my charges. I was never given a receipt of any kind. The attendant at the vehicle return barely spoke English. When I called billing the woman said she'd give me 10% credit on $65.00. I said, "So you overcharged me over $200.00 and you want to credit me $6.00?" Never, never, never again. Rather call Uber and be chauffeured! Beware of their fraudulent practice!!!

I tried calling ExpressToll (the company that operates the Colorado Toll System), I was told I should have read the entire rental agreement and therefore it was my fault. In addition she told me, "now you learned a lesson!!" It is worth noting that Dollar can charge the $15 fee up to 6 times in a single rental, if the tolls warrant. The reality is they get you no matter what, because they offer a transponder that will pay the tolls for $3.95 per day plus the cost of the tolls. Of course, my agent failed to mention this to me. I would not recommend Dollar Rental.

We recently took a business trip to California. I booked the hotel and rental car thru Expedia. We booked and paid for 2 days. We were quoted a rate of 35.00 a day. We ended up needing the car for 3 days so I knew that I would need to pay the extra day upon return. I just got my bill and they charged me an extra 125.00!! When I questioned the charge I got several excuses like the system was down or the person I would need to talk to was unavailable. This went on for 5 days, each time being on hold from anywhere from 20 to 45 minutes.

I am writing this review to WARN other customers to be very aware when they are renting a car at this location. Our insurance company sent us to pick up a rental car from this location. The first time we got there the service person told us very rudely that we need to get a particular paper from our insurance company and that he would not give us the car. I call Dollar again and spoke to a very nice employee, LORDES **, who discovered that we could not have one insurance on two cars and that was the problem. After a few days we went to the location to pick up a car and was attended by an employee, Oscar **, who spend more time on his personal cell phone than telling me what to do. The only thing he said to me that I had to bring back the car with a full tank of gas.

It has become my personal mission to make sure that every human being able to rent a car never uses Dollar Rent A Car. For the past three years I have been stationed in Spain, yes I am in the US Military and I love it. I hadn't been home in three years so imagine how excited I was when my orders were going to allow me to travel home for the holidays before I went to several schools in route to my next command. I did some research and asked around. Several folks onboard my ship recommended Dollar because they were cheap and offered a military discount. So I got onto Orbitz and looked it up, sure enough Dollar was gonna run me 800 bucks for a month long. I thought that's pretty good considering I couldn't apply a military discount right there. So I went ahead and reserved it a couple weeks pass and I leave Spain. You would not believe the trouble I had when I arrived in Atlanta at the Dollar counter.

I rented a car from Logan Airport on Saturday evening on February 11th. And was very disappointed with the service that I received At Logan Airport. My wife booked it on Priceline and it was supposed to be $10.00 per day for the rental for a three day period and was supposed to amount to $68.00 total for the rental. When the women at the counter added everything up the $68.00 rental went up $213.00. During the process the women asked me if I wanted insurance coverage on the car and I told her no. I never get the insurance coverage on rental cars because my credit card covers me for insurance on rental cars. I did agree to pay for the cost of the easy pass even though I thought it was highway robbery. They charged $11.99 a day for the easy pass. I have been to other cities where they charge $4.00 per day for easy pass. $11.99 a day to use the easy pass twice is highway robbery.

I rent a car to Thrifty. In MCCARRAN int'l airport in Las Vegas. We came late. So they direct us to Dollar counter. Which is open. My reservation is for compact car. Then the agent told me because it is holidays. We are only available for our reservation is a Van or pickup truck. I don't believe that. He said "that is the only available with your reservation." So my friend told me will just get the pickup truck. I gave my Master Card credit card. When we came to pick up the truck. There is no Van or pick up truck in the garage. Everything is cars. And the guy in the parking told us to choose what kind of car we want. We got the white Toyota.

Reserved a car through Car Rental 8 at Hilo, HI airport. I was quoted $376.00. $271.00 on my credit card and $115. due to Dollar Car Rental. I especially asked the pickup and drop off attendants if I would only have to pay that amount and was told that was the case. Come to find out the insurance I paid Car Rental 8 was not insurance (even though it looks like it on their site) and Dollar added on their own insurance after leading me to believe I had insurance through Car Rental 8. I will not do business with either company again.

The entire experience was horrible! They billed me for insurance I didn't need. When I questioned the clerk (whom struggled to speak English) he told me it was a deposit and would get it back. It turned out that was a different fee. Then 2 weeks after returning home I received a $104.22 bill for tolls. The tolls were $14.22 and they charged me $90 for their administrative fees. To top it all off, the car we got was an inferior car to what we registered for. That is absolutely ridiculous!!! Please don't pick them, there are honest options out there.

I wish I had read the bad reviews before I booked with Dollar. I made the reservation through Expedia and had to paid all 7 days in full at time of booking. When we checked in at the Las Vegas Airport, we were told that I had to give them my driver's license number because I made the reservation, even though my boyfriend was the only driver. We told them again and again there was only one driver. I just received my credit card statement and found they had charged an additional $146. When I called them, they told me because there were two drivers. I argued that we already told them there was only 1 driver. She said if there were 1 driver, why they had two ID's on file, and that I should have my boyfriend's name on the reservation.

I rented twice from Dollar in January - first time I have ever used their service. Understand that I am in a rental car around 150 days a year. I prepaid the rentals for both New Orleans airport and Memphis airport... nice daily rates, decent cars--impressive. At the airports I was careful to make sure I had my gasoline receipts--have seen other's reports that you must show your receipt. I was NOT asked to show that receipt at either location and was NOT charged for gasoline as I filled it myself. So far so good...

I have never had such rude service as I encountered at the Charlotte Douglas airport. From the moment I spoke to the customer service agent, I was met with resistance and an attitude. When I explained I was renting a car because I had been in an accident and my insurance company told me to request the insurance rate, I was immediately told "we don't do that here, you need to go downtown." I then explained I needed to rent a car anyway since I had been dropped off at the airport. I was told "I can't make a reservation for you."

We had to wait and wait and wait for our reservation to be honoured at MIA last week. It was pathetic. No explanation. No reasonable estimate of when the vehicle that we reserved would be available. Just waiting and waiting. The Dollar staff were rude and quite ignorant. It was as if we had no right to want to start our holiday - by getting the vehicle that we reserved online. The Dollar staff did not offer us a better vehicle. Finally, we decided to take a smaller vehicle - just to get out of the Miami Airport Car Rental Parking Lot - BUT NO DISCOUNT WAS OFFERED. I'll never bother with Dollar again. There are too many better rental companies in competition. This company just stinks.

Disgusting condition of the SUV from Dollar Rent a Car - Fort Myers Airport location! Interior was never cleaned from the prior customer who clearly abused it. Attempts to contact the company were unanswered even with pictures documenting the condition. It was repulsive and I was afraid of all the germs! We sat on towels the entire time. Do not be fooled by the lower price because you get what you pay for. Spend the extra money and have a vehicle that is clean! I wish I had been warned!

Booked car reservation for my wife thru Orbitz.com. Reservation shown on Orbitz lists the driver as my wife, but, according to Dollar, reservation lists the driver as me. Dollar agent and agent's supervisor refused to honor reservation, asking my wife to make a new reservation at nearly 2.5X the cost. Unsure if the root cause of the electronic miscommunication problem originates with Orbitz or Dollar, but, ultimately, the customer should not be the victim of Dollar's inability to communicate effectively with Orbitz. Shocked and disappointed that Dollar would treat any customer in this manner. Confident that the manager could have done the right thing, but chose not too stating that he could not correct the reservation within Dollar's system or honor the rate.

40 minutes late costs $737.94 EXTRA?? PLEASE BEWARE - As if it isn't stressful enough getting to an airport late, try returning your rental car 40 mins late and getting a bill for $962.93 instead of the estimated $224.99! (My Credit Union blocked my card due to this expense which prevented me from purchasing a new airline ticket because I missed my first flight - Thank you Dollar Rent A Car!) My original estimate for a Mid-sized car for 4 days at $19.40 per day=$77.60+ additional charges* $147.39 = TOTAL ESTIMATED CHARGE $224.99.

I returned rental car with full tank as I had refueled at the airport minutes before I dropped it off at 530 am in Sacramento. No one was there to receive it so I followed instructions. Usually I get a receipt emailed to me but I hadn't received one yet. So I called today to get my receipt and noticed a fuel charge for $17.73 on the receipt. I called customer service, they answered quickly and said as a courtesy they would remove the charge. The customer service rep was courteous and said it may take up to 18 days to refund. This was handled but the fuel charge should not have been added. Had I not looked at my receipt they would have had added a fraudulent amount to my credit card. The removal of the charge should not have been called a courtesy as the charge was erroneous. It was at the least a mistake and if not fraud.

The staff that gave us the car was rude, didn't show us how to use the car. They should know that people renting their car doesn't necessarily have the same car as they have. We rented a GMC Yukon 2017. He left the car in front of us and just left without saying a word, took us 10 minutes to figure out how to put the car on drive. Also, they over charged us. They charged us an additional $200+ mandatory fees.

Horrible experience!!! We rented a car November 2-9 in from Orlando. When we got the rental, had to wait about an hour to get the car. The man at the counter was rude and could barely be understood when he spoke. He was upset I didn't take the insurance provided by them as I had my own insurance. Finally got paperwork and was directed "through those doors and to the right". Went to another booth and was told "Your car is the last one on the left and the keys are already in there". There was no walk around or any paperwork provided for me to notate any issues with the car, not that I could have, as it was very dark in the garage. Returned the car early after noon on November 9 and was told "All good, hope you had a good trip!" The only thing the check in person did was turn on the car to make sure it had a full tank of gas.

I rented a Toyota Corolla in Miami for seven days. My deposit was 200 USD. Once I returned the vehicle, they didn't have cash to refund me, so a check would be sent me home within three weeks. As no check arrived, I called the company and I was promised to receive the check in 45 days (due in January 19). It's January 23 now, no check arrived, and I feel I'm not getting my money back. I may have lost my 200 dollars, but at least I can share my terrible experience with this company, so others won't lose their money. Dollar will never see my money again. I'll make sure my travel agent know about this, so other customers don't get ripped off by this terrible services company. I can't forget to mention, it was a prepaid rental.

I rented a vehicle in December of 2016 from Dollar Rent A Car, a Hertz company. I was traveling across several New England states. This vehicle had the worst windshield wipers I have ever seen. Driving in some unfamiliar bigger cities and through the mountains in Pennsylvania during snow, this cause some major issues for me. Upon my return I was given a $50 refund. No apology, mostly an attitude. I filed a complaint with the Better Business Bureau and the company gave me back another $25. That was apparently all my life was valued at with them. I normally rent from Avis/Budget and have always had the best service. Dollar had a chance to make an impression, but I felt at least 50% of my rental fee should be refunded. They refused to do more than they did and simply refused to deal with me any longer. I would not recommend ever using Hertz or any of their affiliated companies.

I had a reservation for Dollar at Memphis Intl Airport, went in to get my car. Not only was the employee very rude and disrespectful she also denied me my rental because one letter was off in my name. She wouldn't even run my credit card because there was a (d) in my name on my credit card but on my driver license the (d) was missing. Never in my life had I ever been treated like that because of a simple mistype of a name. People misspell people's names all the time. I was treated like it was against the law. I submitted a detailed email with the online complaint at Dollar. I am waiting on a response.

Booked a car through Expedia as part of a vacation package. At the car rental counter (which incidentally took us 1/2 hour to get to because there were only 3 out of 10-12 agents available), we were asked if there would be any additional drivers (other than my husband whose name was on the rental agreement). We kinda hummed and hawed and said, "Yeah sure, why not. It wouldn't hurt to have me as an additional driver. You never know what might happen." The agent processed the rental and we signed the agreement. We declined all insurance and were planning on filling up the car before turning it back in so that there should've been no extra charges for this rental on our credit card. To our surprise, there was a charge of $65ish on our next credit card statement for Dollar Rent A Car.

Dealing with Dollar in Dubai is a mortifying, 2 cent experience, even allowing for differences generated by local business practices. This is, indeed, a woeful organization to judge from my experience. It might perhaps be different if you have ordered a high end vehicle or you are asking them to do something *extremely* simple however the car I signed up for (on a long-term lease) in the first instance was not delivered - I had to chase Dollar seemingly endlessly by phone to get the right make and model. Some months later I had to remind the company to bill me, then I had to query the billing - this was another long, long process which still isn't fully resolved. When I had a mechanical problem it took weeks to sort out and, once again, I had to pursue Dollar with multiple reminders and prompts.

I rented a midsize car from Dollar near LAX. I had a reservation for a midsize car for 4 days and paid $80 initially. I expect the price of the final rental to higher due to fees and such, but I got charged an additional $150 in "mandatory" fees. If the fees are mandatory then just apply at the time of purchase! When people land they generally do not have time to argue over charges and read pages and pages of legal documents. I believe this company is deliberately misleading consumers.

Booked a rental car online to pickup in New Orleans and drop off in Houston. The rate I expected to pay was tripled by the time they added 8.00 per day so my husband could drive it (out of all the rental cars we've rented that was the first time we've ever been charged for an additional driver...) and then they added in some sort of base insurance fee that I didn't want but was told it was mandatory. What started out as a 180.00 rental rate was up charged to over 600.00. The car we got was old and had issues also. I feel ripped off and angry. Never again will I deal with this company or Thrifty or Hertz as they all seem to be related.

I am (still) having a very bad experience in tracking an item that I left in the car. I left a garage opener in the car (where the ashtray area normally is). I had called the rental car immediately after I returned the car and returned home (I am 100% sure that the item was in the car). I filled an online lost & found form, received an automatic reply, and then called several numbers, until I finally spoke to a person (703-519-8703). She advised me to fill the lost & found, which I had already done. 1-2 hours after I had filled the online form, I received a second email notifying that they have not found the item (which was very strange, as I know that I left the opener at the ashtray area).

Adding to the long list of complaints related to Dollar's policy of charging a $15.00 administrative fees per toll amount they pay on behalf of their clients, I can add my own negative experience to the list, as an unsuspecting car renter... This particular experience took place at the Orlando airport, which is signficant in that as soon as you drive away from the rental area, you are essentially on an expressway. Having been to Florida many times before, I have always been cautious about ensuring I had money to pay at the tolls, and this trip was no different. We used the toll roads sparingly but always used the "cash" booths to pay our share. So needless to say I was a little shocked when I received a bill from Dollar Rental, advising me that I owed them $50.50 for 3 unpaid toll charges that totaled $5.50.

Same as every other person. At the counter people complained about the same behavior. I did not want extra charges and THEY STILL ADDED INSURANCE. Had to pay additional 69 dollars. Asked for a refund. They issued me a voucher SIGNED BY THE MANAGER of 1 and yes ONE DOLLAR - it was outright a fraud. Called at least 10 times and spoke to customer service manager. No explanation - on why this was added. And Mind you of the 2 people me and another person before me in line at the counter they all had the same issue - required refund due to NON ASKED FOR INSURANCE. AND my car had Transmission trouble - Ford Focus clocking between 1st and 2nd had trouble driving it and considered NOT SAFE. WE WILL NEVER GO BACK.

I am a Spanish regular visitor to your lovely country, but my last trip to USA was a complete disaster because of this horrible rent a car company. I rented a car in Las Vegas and told the guy of the front desk to add the "Pay per plate toll", describing my route to him (Las Vegas, down to Los Angeles and then up to San Francisco). He charged me with 90 dollars for that. My surprise came a month later, when back in my home I received a 15 dollars fine for passing through a toll in Los Angeles, plus a 15 dollars bill that "Dollar Rent A Car" charged me with for that communication via regular mail. I have been complaining for that charges since I received that letter, and the only reply I get from them is that "some tolls are not included". As I told them, I was not informed about that at the time of the rental. Besides, I told the guy to include ALL THE TOLLS.

I went to Dollar Car Rental at Vancouver Intl. Airport and I picked up a Toyota corolla with the snow tire option, and I inquired about the fees, asking, "Are there any other costs with this car rental?" And the man at the counter said "NO, no other charges." Well, they charged my credit card an extra $300, and when I called about this, they said, "well, those extra fees are in the contract!" So they LIED to my face, and ripped me off. NEVER GO to this FRAUDULENT PLACE!

I rented a car and asked about a toll pass. The agent indicated, "I am glad you asked about that." Put me in a smaller car and said he got me in for the same price with the toll pass. Just got a bill for $48.63 for not paying tolls. $45 in administrative charges plus $3.63 for tolls. Called them and was told I didn't have a toll pass - whose fault is that! I had asked for one. Never renting from Dollar or any of the affiliates again.

We booked a trip to Kauai, Hawaii, and booked a car rental at the airport. Upon our arrival (we were late landing), we were discouraged to see the Dollar Rent A Car desk closed. As a consequence, we took a $150 CAD ride to our hotel, and an additional $150 ride back to the airport the following morning to pick-up our rental car. Upon arrival at Dollar Rent A Car, we were told that the kiosk had remained open to accommodate our late arrival, however the pick-up location was approximately 1 KM away (photo attached of the desk with NO signage about the pick-up being a mile away).

I rented a car from Dollar Rent a car. I requested the model that was on my online confirmation. I later found out they charged me $100.00 for an upgrade. Then a month after I returned the car I was told I was responsible for a $2.75 toll charge but that there would be a $30.00 processing fee. They are absolutely the WORST car rental company I have ever used. I will never and I mean never use them again. That's what the service is worth. $1.00. I can see where they got the name from. THIEVES!

When I made the car rental reservation by phone, I paid (their request) $54 and they told me I'd need to pay the rest (taxes, etc) at West Palm Beach when I picked up the car. And that was $42.90. additional. Why I didn't complain then was because I didn't have much time while the Dollar agent kept babbling, going on and on about upgrading which got me pissed off. Later I realized that I actually had paid them a total of $96.92 or about $50.00 more than they said the totals would be for a 2 day rental on an economy car which they advertise as $14 @day. What a rip off! Thanks to my Citi credit card, they removed the second $42.90 charge. BTW, I learned Hertz owns Dollar! And so I say Hertz is a disgusting, rip-off company.

If you rent a car in South Florida beware of the toll scam. Either rent the SunPass for ten bucks a day or pay $15 towards every toll...even the toll booths that are unattended!!! I just receive a bill for $60 admin fees for going through four unattended tollbooths (you can't pay) that cost $5.14. Dollar Rent A Car has figured out a way to extract their ten bucks a day no matter what you do.

Rented a car with Dollar and even though I told them I had my insurance and they managed to charge me for something that's not insurance but they claim it is like insurance. I declined insurance did not understand why I was charge for something else. The fact that the customer service representative was rude, made me believed that she was used to people calling and complaining. I am done with them.

So upon arrival at the moderately busy Miami International Airport location I was shuffled from speaking to a human to a videophone station. Which was a fine option if the handset had suitable volume and the customer service representative spoke at an audible level. Not hearing exactly what she had to say I just yes'd her to death in order to get out of the airport. While driving I noticed a toll coming up and was ok with it since I had small bills on me. Surprise some Florida Toll ways don't have the option of paying cash. I had an immediate panic but was ok since I noticed the SUN pass was attached to the window. Well one month later I received a bill which they already charged me for $48.43 which included $45 in "administrative fees". I called the company and attempted to get the fees waived stating my future business with them and they said no. I will not recommend or utilize their services in the future. HOW IS THIS LEGAL!!!

Rented a car from Dollar (owned by Hertz) recently. Used a credit card. Arrived for drop off and had some extra time before flight. Had quite a bit of cash on me which is rare so I decided to pay cash for the car. Paid cash in the office which took a while, only one employee who had to sign into computer and computers were slow. $158. Dollar ends up double-charging me the $158 on my credit card. Shame on me, I didn't get or lost the cash receipt; however, whole transaction was on video camera. Bottom line Dollar made no effort to pull video tape or check their computer transactions and stuck me with a double payment. Completely unprofessional response. I would never waste my time for $158 if I wasn't being taken. They will never get my business again.

When we checked in at the airport in CA, and went through all the paperwork, we declined the fuel charge of $38.00! However when we received our billing on the credit card, they charged us for fuel... The tank was FULL when we dropped it off. When I called them to inquire about this, I was told we accepted the fuel charge. When I informed them that no one ever checked the car upon return, even though there were 10 people running around, she told me I would need a receipt to verify it was full! Well one month later, I did not have the receipt anymore as we paid cash!!! Was this a ripoff??? Yes! Perhaps they do not have proper staff that knows what they are talking about, or is it just a way to rip people off!! BEWARE PEOPLE! I WILL NEVER USE THEM AGAIN!

I rented a car from Dollar rental car out of Hartsfield-Jackson Airport in Atlanta. I booked a month in advance and chose my options which included NO insurance as my personal car insurance policy covers vacation car rentals. I arrive in Atlanta on time and arrive at the desk on time. I go through the process of the contract and when we reach the insurance portion, I emphatically deny the insurance and repeat it to the clerk, a guy from Jamaica. I get my contract with an estimate of $261.99 which is close to the cost when I booked a month prior. At the end of my rental I return the car and get a charge of $255.

Booked a car to drive in Calgary on Dec. 14, 2016. Was quoted a price for a car but when I went to pick it up, I was told, it was highly recommended I upgrade to a car that had snow tires. There were four cars I could have a choice of which had bald tires and my agent would recommend that I take the 5th car (the only one on the lot) that had snow tires. I asked him, "do you mean the rest of the vehicles did not have snow tires?" He said no, not in Alberta. Ridiculous with -22C temperatures and icy roads. So I could upgrade for an extra $15.50/day for a safe vehicle. Why was I not told that when I booked?

Rented a car in Biloxi, MS on 12/2/16 for 3 days. The charge was $55.56. However when I got my credit card bill I was charged $543.61. To get a hold of someone to fix this mistake has taking over 2 hours!!! I have still not gotten a solution. I was charged $74 for gas and $400 for smoking in the Kia Rio. First I filled up less than 1 mile away the cost was $6?? I only drove 100 miles! I was told I brought it back with a half a tank of gas. I begged with the people to think about it. A Kia Rio would not burn a half a tank of gas going a hundred miles. However I was charged $5.99 a gallon 14.5 gallons of gas. The Kia gas tank only holds 11.4 gallon! The Kia gets 27 mpg city and 36 mpg highway. That is average of app. 31 mpg. I am blown away that the 4 people I have talked to could not do the math to figure out this is felonious charges. I have to come up with the $6 receipt for the gas I bought at the Shell gas station.

My experience with Dollar/Thrift Rental Car service in Montgomery Alabama was THE WORST rental experience I have ever had. I had a rental reservation (**) that I made about two weeks prior to the pickup date (5 December). When I arrive at Montgomery I got to the counter and before I can even say a word, their "customer service rep" tells me..."we have no rental cars available." I said to him, "Sir, I have a reservation." To which he replied (direct quote here). "You didn't hear me the first time, I said we have no reservations." I then ask him what I am to do and he tells me (quote here) "You will have to figure it out."

Rented a vehicle from them in Texas. Was told that we didn't need a pass for toll roads, if we avoided them. Every road is not clearly marked so you have no idea whether it is a toll road. Thought we only went through 2 tolls. Weeks later I received a bill for two tolls. Each one occurred a $15 charge for toll of less than two dollars. I'm ok with that. The following week I get another bill for 3 more tolls. Go to the web site to look at the vehicle supposedly going through tolls and the web site is under repair. Hmm. I know that this may not all be their fault, but they should let the customer know how the tolls work for that area. There are no toll booths to pay at, and before you can get off you are already on them.

We made a reservation at Expedia with following information. Pick-up - 11/25/16 9 am, 2500 Mason St, San Francisco, CA. Drop-off - 11/27/16 3:30 pm, 5630 Arbor Vitae St, Los Angeles, CA. The pick-up store was closed on 11/25 Thanksgiving and we didn't get any notification before that. We called Dollar at San Francisco Airport (SFO) and the agent told us we could pick-up the vehicle at SFO with same price. It took us the whole morning to finally get the car and we had to delay our scheduled trip. When we returned the vehicle at LAX, we found the agent made a horrible mistake: he changed our return location from LAX to SFO! We had to pay additional $400 due to daily rental rate increase from $86.52 to $179.88. We've already talked with the Dollar manager at LAX (around 2 pm 11/27) and he told us the only solution was to let the SFO branch to change the daily rental rate.

First of all, I have been a Dollar Express member for years and have always had excellent services at the Orlando Airport until October 17. My reservation was for a full size car and I was able to take my pick from several. I chose a Ford Fusion. From the airport, I drove directly to my hotel to check in. When I tried to lock the car door with the remote, it didn't work so I manually locked the doors. When I returned to the car, the remote would not open the doors and I could not locate a lock in which to use the key. It turns out the key fob was not programmed as the panic alert did not work either. I call Dollar thinking they would send someone to exchange key fobs but they sent a lock service never telling me I would be charged.

I am very unhappy with my experience with Dollar car rental. I went online to make my reservation from start date 11/14/2016 until 11/20/2016. My bill and total would only be $171.06. My total, when I go to Puerto Rico the girl at the counter tells me that my total for the car rental would be $334.00. I questioned as to why and she told me that that I was being charged $1.95 a day for trpp, $10.95 a day for sli, $19.21 for transp rec fee, $1.16 city tax, $12.21 for state tax, $1.39 a day vehicle battery rec, $3.89 a day vehicle excise charge, $4.95 a day and keep in mind these are charges per day and subtotal came to other charges $217.62. Grand total of $334.00.

I booked this through Rentalcars.com for early August. The hotel informed them that we would be an hour late. On arrival found it had been sub-contracted to Dvocek Car Hire. There was no car and we had to go to the Airport to pick one up. So wasting over two hours of our holiday. Car was fine. We damaged a wheel and the tire. It was about four weeks until this showed on my credit card statement. I have an excess insurance with Car Hire Excess and the claim handled by OSG Group. The latter has been excellent in this showing patience but obviously wanted to see the invoice. I tried to get an invoice but no success so I asked Rentalcars.com to obtain one. I also asked it to find out why I had to go to the Airport. I never have received an answer to the latter.

Upon arriving at the airport we were told we could not use our car insurance that does cover rentals, we had to purchase their insurance. There is NO WAIVER sheet for us to sign. We must get that insurance. We went upstairs, chose a car that had to be returned before we pulled out. Chose another. Did not notice the hairline crack in the windshield. Ended up paying for it with the insurance we had to buy. So 1st they could not find our prepaid Expedia rental on the computer so we paid 189.00 prepaid car rental and 260.00 when we arrived in Houston, Texas for insurance and toll charges. So Nov 17 to Nov 21 our car rental cost us 449.00 total. Never have to worry about spending in Texas again. Will never visit.

I frequently read complaints, so to you complainers, Dollar, Airport location was great. Nov 6 to Nov 20, 2016 - I was served in 5 minutes, had a choice of 5 cars in full size premium. Took Maxima with 2,000 miles, very clean. No surprises on price $327 all in for two weeks. Return was smooth, charges were all correct and service was outstanding, all it is usually with Dollar in Orlando where I have rented at least 8 times. Way to go Dollar!

You falsify your rates to customers. I reserved a car for pick up on 11/09 and picked up the car 1.5hrs early. Apparently with Dollar, this will change your daily rate. They don't tell you upfront they are changing your rate and it up to you the customer to catch this lying and deceitful way of doing business. I have rented multiple cars in my travels with various companies and have never encountered this way of business. I work for a major airline and will post a review of this experience on our internal website. You will never get my business again and I will adamantly advocate against Dollar every time a travel conversation comes up.

We rented a standard SUV in Phoenix, for a week, that was rented on-line and paid for in advance. When we arrived at the rental counter the young man tried everything in his power to get us to accept a more expensive vehicle, (for more money than the additional rental). We repeatedly told him NO, and asked for the car we had already paid for. Finally he agreed and had me give him a credit card and sign the waiver. Imagine my chagrin when I returned home to find a $502 bill charged to my credit card, from Dollar.

NEVER rent a car with Dollar Rent A Car! We had a terrible experience. We rented a car with the E-ZPass that did not work. We got fines for not having paid the tolls on the way to New York, even though we had rented and paid the E-ZPass for that. We tried to arrange this problem with them and they insisted we had to pay. We disputed the charge with the credit card but finally they won the dispute and apparently we have nothing to do but paying those fees. If you don't want to have trouble when renting a car, NEVER use Dollar Rent A Car. Their customer service is terrible and they will try to charge you as much as they can. It's not worth it.

I rent a car from Dubai international airport terminal 2 on 11th of October and returned on 15th. I paid extra money for full coverage and there was small scratches around all of the car when I rent the car. I didn't hit or cause any damage to the car until I returned it, and when I gave the car back your staff said everything is OK and made me sign on a tablet. But they charged me 700 USD (2400 AED = 2.000 Turkish lira) for those scratches that I didn't cause.

I had away reservations 2 weeks in advance for a full-size car rental at the Greenville/Spartanburg Airport. I confirmed reservations on 2 separate occasions prior to my arrival on Saturday, November 5, 2016 @ 2:30 p.m. Upon arrival I was instructed to call Dollar and they would send transportation to pick up and bring me to the rental area which I did. Keep in mind this is a small to mid-size airport, after waiting 30 minutes in designated pick up point with no shuttle service I called again. The representative answered again put me on hold for 10 minutes came back to phone and then told me they had no vehicles available and could not help me.

The lazy staff kept the customers waiting for long queue, have number of service desks but only serving two. That's my start with the renting a car with Dollar rental. I feel it's okay. I was pre-booked through Priceline with 105$ for 3 days. I took no extra coverage and no gas options. But I got charged for an extra 80$ for coverage which I opted out on site when I booked online and at the desk when I am collecting the car. But after return the car and see my credit card report it's charged 225$. After calling the customer service, I got to know that I was charged for 80$ for external damage cvg which got to 195$. And the surprising answer is they don't what another 30$ is. After a debate with customer support got 50% return.

Honeymoon road trip planned, 15 days roundtrip starting at Las Vegas. We found an online good price at dollar rental car (an expected 300 dollar at the end, including everything) and thought it was worth to try. Before writing anything else, I have to say that at the end everything ended well and we paid a fair price. But it all started as hell:

I rented a car in the Orlando Airport recently. First of all we waited in line for over 40 minutes and I was one of the first in line waiting! When we finally got to the counter the service representative asked us if we wanted a sun pass. I haven't ever been to Florida so I had to ask what it was. Instead of explaining he just said, "It's over there on the sign". Of course it's for the tolls!! We found out right away leaving the airport to drive to our hotel. Of course we also got a bill shortly after arriving home. I wrote a letter explaining my dissatisfaction and all I got was a letter saying "we are sorry". Last time I ever rent a car from this company and I certainly would never recommend them!!!

Original car rental was for a four (4) cylinder SUV. Desk person (very nice person) recommended that we upgrade to a six (6) cylinder because we were going to Snow Mountain YMCA camp (a 50th year Peace Corps reunion) at about 8000 ft altitude. The car they brought up (Hyundai) was a 6 cyl but the tread on front tires was deplorable. We exchanged cars and we got a Dodge with better tread but it was NOT the 6 cyl that we were charged for. Unfortunately because of the stress of travel (plane issues delayed flight one day and two surgical procedures later this month – found out just before we left) my husband did not check under the hood until we got to friends home. My husband was disappointed with himself for not checking before we left the dealership to tell them it was a 4 cyl engine and get the 6 cyl we had upgraded to.

On Oct 8, 2016 I did a 2 day rental, returned the car on time Oct 10, 2016. The car was inspected and everything checked out ok. Total rental $113.21, received my credit card statement and the charge was $413.21. Called to find out why and they stated it was for a cleaning fee. There was nothing mentioned upon inspection that there needed to be cleaning done on vehicle. I called several times and no one can tell me what needed cleaning. Once the vehicle passed inspection you were not authorized to add additional fee on my credit card.

I recently rented a car from Dollar Rent A Car in New Orleans. The experience was fine until I returned the car. What was normally a 28 minute drive from my daughter's home to Louis Armstrong International Airport became an unexpected, nightmarish, one hour and seventeen minute nail biting trip. I have never encountered a gridlock of this magnitude. I thought that I had left plenty of time to get fuel along the way, return the car, and catch my flight. As it turned out, I just barely made it through TSA in time to catch my flight. I know that I returned the car low on fuel, and expected to pay the $29.95 fuel recovery charge that was my understanding of what would be charged in these circumstances. I felt that it was roughly twice what I would have had to pay for fuel if time would have allowed, but OK I was bringing it back low on fuel. My complaint is that the $29.95 fuel charge wound up actually costing me $103.18!!!

Just received an invoice from Dollar for $1.40 in tolls and $30.00 in fees. When I rented the car, I spoke with a remote agent via a kiosk. Never was it mentioned about the tolls. Seems the last time I was leaving Miami International there were physical toll booths, but they are gone now and it's toll-by-tag. And there is no good way to escape the Miami Airport except to use the toll roads. I'm not arguing the tolls, but it seems $30.00 processing fees are excessive. Dollar, you have lost a customer for life.

In July I flew to Washington DC for a conference and then rented a car form Dollar. I picked up the car and drove to NC, and came back. Obviously I thought the car had a speed pass because it was stuck to the windshield and if anything they will charge me the toll amount with some fee. 2 weeks after I get a bill for 115.00 for toll charges? The total toll charge was 25.68 but each toll charge between each toll charge came with 15.00 processing fee. What is amazing is there are no toll collecting booth. How is one supposed to pay the toll? Why does it cost 15.00 to process 50 cents?? This should be illegal, it is highway robbery! Needless to say I will never rent a car from this company and will keep complaining until this practice changes. I am very disappointed that one company will be allowed to practice in this manner.

When I have rented in Florida before using Budget Rental Car, the tolls are charged with the Sun Pass and billed later with a $3.95 fee per rental day or max of $19.75 per rental month. Just returned from Orlando and Dollar Processing Services has sent a bill for 3 tolls totaling $5.50 and administrative fees of $45. When I picked up my rental, there was no discussion of choices about how tolls would be billed. I will not rent from Dollar again.

WE picked up our car on Thursday Oct. 20. To start off with, this has to be the worst customer service in all rental car service. If the lady isn't happy with her job, working with the public is the last place she needs to be. She was rude from the moment we stepped up to her. When we declined the insurance she more or less threaten us that even if a bug hit the windshield we would be responsible. We showed her our insurance card telling her we have coverage and she said our insurance was not acceptable in California. We told her we would fill up upon our return and she again snapped at us it had to be within two miles of the return lot and we must have our receipt. We have no problem with that it was the way she said it.

I reserved a car in October for a rental in November. I was concerned about how it would work using a debit card to rent a car, so I called the reservation number and made a reservation after talking to the reservationist... She did tell me a credit check would be ran, but did not tell me that it is their policy that you hold at least a 750 credit score... I specifically told her I would be traveling to Texas from Florida with 2 four year olds and did not want to get there and be stranded. She said they would never let that happen. Well, I get there and they run my credit, and tell me I did not rate high enough to rent a car from them. Nowhere in the contract does it say you need perfect credit to rent from them. By this time all other car places were low on cars and what they did have they were expensive. Never again will I ever rent or recommend Dollar.

I just received a bill 3 weeks after my Dollar car rental in Florida. For going though the new Cashless Toll booths, Dollar charges you an EXTRA $15 per booth. This is my bill: Toll Charge $1.32, Dollar Admin Fee $15.00. Toll Charge $.79, Dollar Admin Fee $15.00. This goes on and on to run up a total Toll charge of $10.82 and ADMINISTRATIVE FEES $90.00. It looks like there are lawsuits being filed against Dollar and other car rental companies. I have been renting cars for 30 years. I have never seen anything like this. Just educate me BEFORE and then if I agree to the admin fee... fine. The $90 charge is ok. Don't bill me after and state... oh well... it was in the contract. I cannot believe a $.79 Toll fee costs Dollar $15 to bill out and pay. This is a scam and I will never rent from Dollar again.

I have rented from this company 2 times, both times I had problems. The first time in summer 2016, it took me almost an hour to get the insurance taken off before actually getting the car and leaving the building. The 2nd time was returning car on 10/24/2016. I topped the gas off across the street of the airport. I drove the car to the airport and returned it. The next day, I seen a $43 charge on my card. When I called them, they said they had to put a little over 3 gallons of gas in the car. I stated I filled it up across the street. He continued to say it wasn't full... Even if they had to put an eyedropper of gas in the car. $43 for 3 gallons... Unbelievable. Will not use this service again.

I had a booking with Dollar Rent A Car with as I thought all insurances paid. At SF airport told I needed more insurance as if I had an accident and my car was off the road. I would still have to pay for the car with no replacement for all the time it takes to carry out repairs! I said no to this and then they started on tolls $160 for 2 weeks tolls and they outright lied saying the Golden Gate Bridge was now $11 dollars a trip and got their colleagues to confirm this and they are LIARS!