Dollar Rent A Car Reviews

So, I checked rental car prices a month in advance before I flew into Houston to visit my daughter’s family for Christmas. Dollar gave me the best quote, so I went with them. When the female agent printed out the receipt to sign, there was an additional $130 added to the total. She added this without discussing it with me. The extra cost was for insurance for the vehicle, I told her that my Liberty Mutual full coverage would cover the car, but she insisted that it would not, she would not let me leave without the extra insurance.

Prebooked and prepaid the Dollar Rent A Car. Arrived in Queenstown/NZ but the car was not available. Had to wait 45 min for the car to be delivered. Used it for 2 days and dropped it off. No one at the airport to receive and check the car. 4 days later receive a bill for $1,500 for damages I did not do. The car traveled over 350km since I returned it but Dollar does not even reply to my mails. A bunch of crooks!!! Now in contact with NZ Travel Agency to make a complaint and try to get my money back!

I had the worst experience with Dollar rental agency. I have given my credit card to the person at counter, somehow it didn't go through and he told he needed some validation. I was waiting and I told I can another credit card. This card went through and both cards have same name to mention. But then he called cops saying there is some fraud going. Everything was genuine and if the credit card didn't go through at their end how am I responsible. If the other card didn't go through it's protocol to call cops or ask me further information. Even without saying a word to me he called cops. I was investigated for 40 min and they found everything is genuine. At the end the person at counter didn't even apologize for the inconvenience created. I would make sure that none of my friends take this rental agency.

I had a confirmed six-day reservation ($215) for a mid-sized car, but upon arrival at the rental desk, I was told all they had at that time was an Escalade, for which I would be charged $129/day plus fees. I declined, and was told I would have to wait "probably less than an hour." There was a large crowd of people waiting for cars - one lady told us they had been waiting for two hours. I went to National and was able to rent an all-wheel drive VW Touareg for the six days for $265. When I went back to the Dollar desk to cancel, "Tamier" said, "Oh, your car is ready!" I don't know what kind of car it was, but I turned him down. This will be my last experience with Dollar.

Rented a car from Dollar. Told them I did not want any extras. They added it and we questioned before we signed and they made up some reason why the amount was what it was due to it being a Bankcard or something like that. We said ok and when we returned the car we had double the amount expected charged. I have spend months calling and all they will do is return back half of the upcharge fee. This company is a scam and you can see it on here that they do this all the time.

Bad experience at Dollar Rent A Car in Las Vegas. The typical customer service person trying to upsell when you get there; expected. Told me I cannot refill the gas tank with cheap gas that is 10-15 mile away from airport. It has to be within 2 mile radius for the reason of trying to coerce me into letting them fill up tank for an extra fee. Fees: Rental Tax Fee: State Tax Fee: Vehicle License Fee: When did these two extra fees become (Rental tax and vehicle license) normal? Never again.

The hidden fees are ridiculous and the customer service is zero out of 10. The online price is a lie compared to the actual price. Don't waste your time with Dollar Rent A Car because they will waste your time and money in return.

We paid online for car hire at several of our airport drop offs in America before we left England for a touring holiday. Our first car was from Alamo. The fee we paid was as per the online price and all went very smoothly, however our next three hire cars were Dollar cars. At each airport desk we were charged additional tax/fees that apparently are mentioned somewhere in the small print, at Buffalo we were charged 100 dollars for an airport tax we had no idea about.

18 day car rental in California was PREPAID through Booking.com, whose search brought up Dollar Rent A Car. Prepay was US$554.09, which would have been a good deal (first RED FLAG). Upon returning car, I was charged another $347.22. I was totally scammed. It was partly my fault -- I did not read the contract at the desk. But who can possibly read an entire contract at a rental desk with a mob of people around? Guess what, you should do it, anyway. I took the word of the "nice" rental person at the airport desk to answer my questions. I asked point blank, "Would there be any additional charges when I return the car?" Of course, she said "no". But, I had signed for upsale items that I didn't fully understand (deliberately misrepresented).

I rented and reserved a truck to rent at Orlando Airport. I flew in at 10 pm at night. Upon arriving they did not have the truck I reserved. I had to wait 1 hour and 15 minutes for a different truck. They were so unorganized. They never went over my fuel options with me. When I returned the vehicle they charged me $129.87 for a 1/2 tank of gas. Don't do business with Dollar or Hertz Rent a Car.

We rented a car from Dollar Rent A Car in New Zealand. We returned the car as scheduled. Approximately 3 weeks after we arrived home, Dollar contacted us to say that they could not find the car and that they were going to escalate the situation to the police. After many emails back and forth they eventually advised me that they had made a mistake and found the car. There had been many errors made within their organization that led to them believing that we had not returned the car. It caused me a great deal of stress. No compensation was offered once they discovered it was their own negligence that led to them losing their own car. NEVER AGAIN!

Rented a car for 3 days, the car was just fine. When I returned it in, it had a full tank. I asked if I owed anything additional, and was told no. 2 weeks later I get a letter, saying that I didn't pay a road toll fee of $3, hence they will charge my credit card for $48!! Needless to mention -- Of course that I paid any possible fee on the way. This is disgraceful. No phone number on the letter and I have nobody to talk to. Do not ever be their client.

My wife and I had a reservation for 5pm, Friday, October 19, 2018, in Baltimore (BWI airport location). We had to adjust our flight plans and arrived in Baltimore around 10am. As we approached the Dollar counter, the agent who said her name was “Stacy” was extremely rude and said she didn’t tell us to approach the counter yet. We understood that being early there may be a problem getting a car. When I thought it couldn’t get any worse, “Charles”, the manager, came to the counter and was even more rude than “Stacy”. When I asked for their names, they didn’t seem concerned whatsoever. I’m guessing this is the norm in Baltimore? Anyway, we will never use or recommend Dollar or Thrifty again. We ending up using Lyft to get to our destination. Thanks for nothing Dollar/Thrifty.

Upon renting car in Sarasota Florida, I was perfectly happy with the car itself, however never went over any rental agreement with you. Nowhere in the agreement does it offer you toll information or passes that you will need if you do not want to get any fines or administration fees while traveling. While on these toll roads you are NOT able to pay cash but picture taken of your vehicle and then blindsided when you get a $1.34 toll charge + 9.99 administration fee for each and every time you go through. This is NOT very good customer service and an easy way for customers to NEVER use your company again.

Dollar charged my card Oct 1 and didn't have the vehicle that I was told I was getting. Oct 15 they charged my card again. I never got a CAR. The salesperson Jacob was racist!!! NEVER AGAIN. I'll WALK FIRST...

Rented a car in Boston Logan and specifically declined "Damage Waiver" also known as LDW. Nevertheless, was charged $287.91 for 8 days of rental. I did a mistake leaving signed agreement in the car. Got half of that amount refunded by Shawna from their phone line. Will never rent from them again. P.S. Their gas gadget was out of order showing tank is not full even when gas started to leak over the top. Yet another way to scam customers.

This rental company charged our credit card four times over $1,000 for a 3-day rental. We can never rent from you again, shady deals hidden charges, undisclosed information. We picked the car up at 3:38pm and returned it day 3 at

Having arrived in Boston to collect my car the lady behind the counter told me that the insurance provided was very basic and would not suit my driving needs in the USA. I was unable to get hold of my holiday provider and due to the late hour. I took the advice from Dollar and paid the additional costs which amounted to around £180, this I felt should have explained in greater depth at the time of booking with Dollar. Fully inclusive should mean that everything is fully covered and not just the bare amount to get you on your way!

I rented a car at Raleigh Durham airport Dollar Car Rental. I received a toll charge for $1, $1.26, $1.25. There was no way to pay at a toll, only to pay via mail as charges are traced to driver. Toll charge sent to Dollar, and no way for me to make payment. Dollar charging $15 per toll charge or $45 for administrative fees plus $3.51 for toll for total of $48.51. Seems like a total scam. I have called Dollar and they have cut the administration fee in half but it is still infuriating and a ripoff as there was no way to avoid this.

Bad service. We were charged $9.99 per gallon of fuel for not bringing it back with a full tank at 3 am at the Tampa airport. We were not informed by the staff of this high cost before we signed the contract. Never rent from them again.

Dollar is making every effort to overcharge customer as much as they can. I had an horrible experience in Chicago. They don't explain to you the different charges and I ended up with more than $100 of overcharge while I was returning the car with the tank FULL. USE ANOTHER RENTAL BRAND.

Rented a car in Orlando for one week. The tolls were included and I refueled just outside the airport when I returned it. I even overfilled to ensure it was full upon my arrival. Since there was no there to receive the car, I was told to leave it and expect an e-receipt. About two hours after getting home, I checked my email and there it was except about 30 dollars more than my contract. I called to inquire why and I was told as a courtesy, the fuel portion would be refunded but the other charges, which could not be explained, would stand. I have contacted my credit card company to not pay anything above what I agreed to. The rep at Dollar said it would be considered a charge off and I won't be able to rent from them again. I have no plans to ever rent from a company that would rip off customers.

Reserved the car online $109 CAN. Got to Houston and they add a bunch of stuff including Toll charges, Concession Fees, Prop Tax, Energy Surcharge... approx. another $75 US more than what I was originally quoted and paid... Called and emailed them for an explanation on why someone reserves online expecting to pay a certain amount and then when you get there it's a whole other story... All I got was attitude. They don't care how crooked their business practices are. (Obviously base on the reviews I read here.) Too bad I didn't see these reviews before I rented. NEVER RENTING WITH DOLLAR EVER AGAIN!!!

I get scammed for this company like thousands of people on this page, it's a shame that let them scam people like that, a rent a car for 300 US$ for 12 days but then they charged me more than 100 US$ extra for toll fees and 150 US$ extra for premium road service (this service was given to me in a malicious way, they told me it was the full insurance which I had already paid for, so they lied to me)... I always used Alamo, never will use Dollar again, please be aware. Don't use Dollar rental. PS: I wish I had seen this review of "1 star" of this company before hiring dollar services.

What a bunch of see you next Tuesdays... DO NOT USE THIS COMPANY. THEY ARE CON ARTISTS. We booked our car and paid around £350 for a two week car rental. The agreement stated that you get a full tank and return it as a full tank which sounded good to us. This was in LA. Upon collection, the man tried to sell us something for toll road to which we declined. He then mentioned that we do not need to fill the tank up upon return and it’s best to leave it as empty so I was happy enough with that. My partner and I signed to say we were going to drive the car and then we went to choose our car. No instruction given on how to drive the car which is not that helpful when you don’t own a large automatic but hey ho that’s how they operate.

We’ve booked a car on the Dollar site. When we arrived to the deck in Houston airport they said that our driver license is not valid, though year ago we booked a car and did it a lot of times in Europe. Then they said that they can’t cancel our reservation, can’t change it to the other driver without deposit lost and employee was rude and didn’t want to help us at all. As the result - our deposit is lost and we booked a car in other rental company, where our driving license was good and valid.

We rented a car in Portland, ME and declined the large daily fee just to use Dollar's builtin EZPass device. Instead we kept it closed (disabled) and paid tolls with cash. Everything was fine until the last 3 days in Boston, where all tolls are cashless. Without knowing it, license plate scans were used to assess tolls, then sent to Dollar, who passed them on to us, EACH WITH a $15 "administrative fee". We had two options at the time: open the EZPass device in Boston and suffer the excessive daily fees for the entire 2 week rental period, or swallow the $15 admin fee per toll, eg, 3 tolls totaling $7.65 becomes $52.65 in charges. Although it's in the contract, it has the feeling of a total scam.

I made a reservation through Travelocity because it was the lowest price. Once I got to LGA on a Friday night after my flight was already delayed there was only 1 person handling the counter. So at 11PM after working all day, then getting on a delayed flight I had to wait in a line an additional 45 minutes. Once I got to the counter the Associate could not see my booking with Travelocity? How does that even happen? So tried to sell me insurance which I had already added but thankfully I remembered. Then he tells me that I need to get some E-Z Pass machine which is an additional $30.00 a day to pay for tolls. Supposedly NY no longer accepted cash for tolls. Also if I did not have one I will be charged by NY State like $9.00 administrative fee.

I recently rented a vehicle from Dollar for two weeks in Phoenix. The contract made clear about the total price. However, they later on charged me $70 extra for no reason. I do not recommend rent cars from Dollar.

Several weeks ago, I reserved a rental car online and I told my employer all he needed to do is sign for it. When my employer picked it up he signed for it and all was fine until he noticed the bill was several hundreds of dollars more than contracted. He notified me within the hour after picking it up and ask for me to correct the issue. After several attempts Dollar refused to correct the issue. Please be advised. DOLLAR IS NOT ACTING AS A GOOD CORPORATE CITIZEN AND I DON'T RECOMMEND DOING BUSINESS WITH THEM IN THE FUTURE.

I find it incredibly abusive for a company to charge you an administrative fee of $9.99 for a $1 toll charge. Even if it's spelled out in the agreement, we all know that nobody reads a full page of small print details. If the state charges the rental company $1, that's exactly what they should charge you. Why in the world do they think they have the right to charge you 1000% of what they have to pay??? This is absolutely ridiculous.

I rented a car at Dollar Rent A Car for my Las Vegas vacation from Aug 21 to Aug 28. I choose Dollar since it had the lowest rates - so I thought. When I arrived in Vegas on Aug 21, they only had 3 cars left at the rental facility, so I took a Nissan Versa. I didn't notice the cleanliness of the vehicle as I just finished flying for 7 hours and just wanted to get to my hotel. When I returned the car on Aug 28, the person at the facility started taking pictures of the inside of the car and asked if I was smoking cigarettes! I said, "No, I am a non smoker," and he said, "Well, it's a $300 cleaning charge for smoking!"

Rented a car for a week from the Tampa Airport Dollar location. Car was fine, staff was good, rate was competitive. But we just got a bill from Dollar to pay for Florida tolls. These are automatic camera tolls from the license plate. Anytime we could pay cash tolls we did. Dollar billed us $4.82 for the tolls and $39.96 for administrative fees. Will never rent from them again!

We didn't get the car we counted on because once we arrived to pick it up we were told we couldn't use a debit card with a Visa logo. We were told we had to have a "regular" credit card instead, even though on the website it said we could use a debit card. Even though I had more than enough money on the card and even cash to cover anything we needed. I also got the insurance coverage. Dollar Rent A Car was the biggest disappointment yet. And the person working behind the desk didn't even try to help me get another car. DISGUSTING!!!

I paid a £151.89 for the deposit at the counter, plus the insurance and the car rental amount. According to them my private insurance through Barclays it was valid in this company. So, I ended up paying more than I expected. The car was planned to be taken from Barcelona Airport in Spain, and to be returned at Saints Railway Station. And everything has been paid through my debit card.

I rented from them on August 1 and was given a quote of $210. I returned the car with less than 100 miles used and the gas tank was a little under 3/4 full. I meant to fill the car up on the way in and forgot. I realized that I had forgotten when I pulled up and I asked the woman if I would be charged extra and she said no that I would only be charged for the gas. I repeated what she said to reiterate and she agreed. So I left the car again with a little under 3/4 full. I then received a bill for $288.67. There is no reason why I should have been charged $78 more dollar for gas when very little was needed. The car was an Altima and there is no way a 1/4 of a tank of gas costs that much EVEN if they mark it up. I contacted them and they did NOTHING to correct the situation. I even sent a picture of the gas tank that I took as I exited the car at the airport as well as the original quote. I would not recommend using this facility as they might rip you off as well.

I had a reservation for a mini-van. The lady at the counter tried to upsell insurance which I declined. Then she said my credit cards were getting declined because their system was not equipped to read chip cards. In short, she either did not have a mini-van, or got upset about my refusal to buy insurance from them and did not want to give me a car. I called the airport non-emergency police to report this incident, and she got super upset. Said, "I don't want to give you a car any more." I would encourage all of you to call law enforcement if a reservation is not honored. I plan to follow up.

I rented a car yesterday from PIT to drop off at JFK. The front desk person initially gave me a ridiculously high price for a one day rental. Upon my reaction he went like that give me a minute let me try reducing the amount by applying some discounts or whatever. It came down to almost around my budget and I just took it. He went like this is such a nice price. In my naivety, I got excited and gave my card to lock the deal.

They misquoted me and made my reservation for the wrong airport. When I asked for the correct reservation the charged me $500 more then said they would give me my money back but then when I filed a claim they refused.

I rented a car from the Memphis airport, flew in for family funeral. I was given a choice of cars and picked one out and they said no I could not have it, they gave me a beat up Toyota. When I got to my hotel 2 hrs away noticed the key fob back came off, tried to snap in back together only to notice it had been glued together. I was careful with it. Returned the car and was charged $356 for it, called customer service only to be told I had to wait 24 hrs to file a complaint. Found out that was a LIE.

This company has stolen my money and I'm going to write a review on every website I can so other people don't make the mistake of renting from them! I made a reservation online through the Dollar website and when I got to the location to pick up the car I was unable to. Ok, no big deal, I just went to a different rental company at a different location (two different Uber rides by the way, of course that in itself was a waste of money). I have tried for WEEKS to get the money back that I put down for the original reservation: $73.71. I have spoken to no less than 7 people. The 6th person I spoke with said that he would process a refund for me. I called back today because I hadn't received the credit on my account and was told I would NOT be getting a refund, not even a credit for future car rentals!

I rented my rental car from Dollar at the Indianapolis Airport. When I exited the airport it was a good thing I notice scrapes in the back of the car as they didn't write anything down regarding that in my paperwork, so really check out your car before you leave. When I returned my car, I noticed everyone in front of me took longer to check out because there was a problem and I could see the customers were upset and going back and forth with the attendant. I wondered what was going on as it made the wait longer. I got gas about a half hour away from the airport and filled it up all the way and it was really still on full when I arrived and the attendant asked if I got gas within 10 miles and I said it was about 22 miles and they charged me $17 extra. I then knew they did that to everyone. What a bad way to end my experience with the company. I'm sure others felt the same... Way to lose business Dollar!!!

Rented a car in Dallas to travel to Louisiana for funeral. At the time of rental they wanted me to buy pass if I was going to be traveling around Dallas. I was not. The rental agent told me how to get to I-20 to Shreveport without going on toll road. Two weeks after the trip I received something from Dollar stating I owe 6.42 for toll expenses and a $60 administrative fee. I sent the 6.42, Dollar later wrote and told me to pay the original $37 for the toll pass, two days later they took $60 off my debit card.

I rented a car at the airport in Tocumen, Panama, and drove with my mother (87), her nurse, and my daughters (19, 11, 8) to the northeast of the country, to Almirante. 8 days later, when we were returning from the Bocas del Toro Islands, we learned that we were trapped in the middle of a barricade that interrupted the road to David. The local protesters had no intention of reopening the road soon. After a day of waiting and noticing that the negotiations were not going to materialize to be able to drive back to Panama City, I contacted Dollar Rent A Car from Tocumen airport.

I rented a car in Pennsylvania. During my trip I passed through several toll booths. None of the booths had an attendant to pay the toll and the car had some sort of pass mounted on the windshield. When I returned the car nobody mentioned anything about paying for the tolls. I was not informed when I rented the car about charges for tolls either. Since I could not pay the toll at the booths and there was never any mention of toll charges I paid my bill and left. Several weeks later I received a letter saying I owed $8.30 for tolls, which I understood.

My son and daughter in law flew from Kentucky to Florida. They wanted to drive home to make some stops on the way back home. I decided to pay for their rental even though I wasn't going with them. The woman at the Dollar Rental at Melbourne, Florida airport said the cost was 380.00 for them to have the car for a week. I asked the woman if that included them driving to Kentucky and dropping it off there. She said YES and asked me since I was paying, to sign the paper. I was only allowed to pay with a charge card, no debit. I signed and when my son took the car back in Kentucky, was told that the numbers on the paperwork didn't add up and they couldn't write it up as returned.

When I initially booked the vehicle (full size sedan) the price offered to me was $32.99/day (or $234.22 for 7 days). However when I arrived at my destination (LAX) I changed my mind and upgraded the vehicle to standard SUV (Nissan Rogue) for my family's comfort, I was told that the price went up significantly to $654.57. I had no choice but accepted to exchange for my kid's comfort and I thought that was the final bill. However when I returned the vehicle I was lost and late for my flight because this was my first time in California.

I rent from Enterprise and Hertz on a regular basis however recently I was traveling through Dallas and there were few options for rental cars so I ended up at the Dollar Rental counter. First - never rent a car with a "walk up rate". Apparently this gives the renter the ability if they should desire to charge exorbitant rates and the power is completely in the hands of the agent. I had the option of going to DFW (rented at Love Field) with an online rate and I should have done that. I will spare the details on the fact that they tried to charge me $270 for less than 24 hours in their rental car so I am going to focus on the toll scam.

The car was just fine. When I turned it in, it had a full tank. I asked if I owed anything additional, and was told no. Since then I have received one bill for $51 and another, updated bill for about $76. The bills are for under $10 in e-tolls. The rest of the bill is "administration fees"--$15 per toll. I don't know if I'll keep getting these updated bills, and the bills state that if I don't pay them, my credit card will be charged. Ugh.

I reserved my Dollar rental car online a month before my one day business trip and it was around $90. When I got there, I waited in line for 1.5 hours just to get up to the desk and see all the ridiculous extra fees I had to pay if I wanted to rent a car. These extra fees brought my new total up to $230. Two weeks later I get another bill in the mail saying I owe $100 more in Toll and Administration fees. Apparently I drove through 6 tolls (I only counted 1) and had a toll amount of $10.52, but I also had to pay $90 in "administration fees". So I ended up paying $330 to rent a car for 25 hours. I used Enterprise last week and only paid $79 to rent a car for 27 hours. I will NEVER use Dollar again and I'll never recommend them to anyone.

I was charged exorbitant $15 administrative fee per toll charge. I wasn't made aware about it before signing the rental agreement. Overall, I had to pay $75 bucks of administrative fees for a total toll charge of 20 bucks. That's ridiculous and unacceptable. I'm never going to rent a Dollar car again and I would advise all of you folks to do just that. When I called their complaints department, the lady on the call argued and finally hung up on me. Unprofessional service!

OK this is the situation, my husband rented a vehicle for our family vacation paid for through Orbitz (DO NOT RECOMMEND THEM EITHER). Anyway when we went to pick up the rental near Albany, NY airport and got us with some extra fees such as insurance coverage just in case our insurance didn't want to cover and a bring the car empty of gas fee so the total was $194.10. OK fine whatever but had an emergency with one of my sons where we had to bring my son to the hospital and end up losing our flight (that's another story with Orbitz).

The Dollar representative did not explain the EZ Pass system at all during check-in. If you are in the northeast or Texas cities or other areas with lots of toll roads, be careful ahead of time. If you activate the EZ Pass box on the windscreen for any reason, you will be liable for any EZ Pass tolls if you go through one of its lanes, even if you pay by ticket. If you plan to pay by ticket or cash the entire time, you do not have to pay the EZ Pass tolls as long as you never open the box; but if you slip up by opening the box and/or not paying one toll, the charge could be hefty and it's better to pay the $16/day comprehensive fee. My point is that it is all complicated and you need to know how to manage tolls on your trip. Dollar never mentioned any of this!

HORRIBLE! Thought I'd go with Dollar to save some money and ended up paying more. BEWARE of the add-on charges like the SAT radio - they charge you 47.00 unless you call roadside service to remove it! They also charge you crazy fees for tolls (.50cents will turn into $15.00). I had a flat tire around midnight, I called roadside and was told call in the morning! I contacted Roadside first thing in the morning. Then I had to deal with multiple repeated phone calls from tow company who was repairing tire. Well it took over 3 hrs from initial call to get the tire changed. Now I had to drive car another 40 minutes to swap out vehicle. A whole day of vacation lost because I had to handle what Dollar should have done! Never AGAIN would I use this company! Customer Service is the worst. Agent literally hung up so I couldn't leave feedback on customer service.

I just received a notification from Dollars Car Rental that supposedly I ran through a toll of 75 cents and they are charging me $15.00 and threatening me to charge $150.00. I know that I pay with my personal E-ZPass. The notification in any way mentioned the # of the "violation" for me to check on my E-ZPass account. On top of that I have a flat a few miles to drop the car, they charge me $40.00. I request the number of the "violation" to pay it if that's the case which I know is wrong, that toll have an arm and no one can pass it without pay the toll. Tires are part of the car and a flat has nothing to do with the renter (unless and accident and that why is related to an accident) but the rental company. I have been read and Dollars have scams on both of my allegations. Someone must do something about.

I booked a car from IAH - Houston International Airport for my flight was delayed by an hour. When I reached the Dollar counter it was closed. I had to book taxi to hotel and when I called the customer care to change the location for pick up, they were so unprofessional and rude. And the worst thing is that they not letting me pick the vehicle as according to them, time is over.

We picked up a car in Fort Lauderdale... an off airport location. The person helping us was Robert. He was one of the friendliest, helpful people I've ever dealt with... Give him a big raise! The car was perfect, clean and comfortable. I took pictures all around the outside having learned that last year with another rental car incident. We were informed about the tolls and I declined as I do not use those lanes on the interstate. But we went out to Key Biscayne and that was an automatic toll one way... I saw the camera flash.

Employees are polite. Cars are clean and cost is in line with other rental agencies. Some airports they are a little further to carry bags. Overall real good ratings.

I rented a car with Dollar in Memphis airport. I booked it online because it was the less expensive. I was supposed to pay 399.36 dollars for 13 days, for a road trip from Memphis till New Orleans. I made a long trip from Spain till Memphis before, I landed at 10 PM, I was exhausted. When I get the office, the seller told me to add damage waiver liability, theft waiver liability and excess amount, if not I was supposed to pay the loss or damage to the vehicle. It was not written on the website I should to add insurance and I really felt as scammed. If I knew it, I chose another company.

I rented a car for my family's vacation and in the original reservation, I included a car seat. My sister decided to bring their own car seat so I called a week before our reservation and canceled the car seat. Seemed easy enough. When I picked up the car, however, they asked which car seat I needed. I told them this had been canceled and we did not need one. They said okay and had me sign the paperwork. When I returned the car a few days later, he asked where the car seat was. I told them AGAIN we did NOT rent the car seat. Again, they said okay. Today I received a $104 charge... FOR THE CAR SEAT. I called customer service and waited to talk to someone for 30 minutes. When I finally got a customer service rep, she was unbelievably rude and said there was no documentation that I had canceled the car seat and therefore, she wouldn't remove the charge. Unbelievable. This company is worthless.

In April I had to rent a car from Palm Springs, CA to make my flight in Ontario, CA. I only had the vehicle for about an hour and a half. Before I dropped off the vehicle, I filled up the tank and presented them individual with the receipt. I thought everything was good. I checked my account statement and I seen there was a $400.00 charge and I was confused on why I had this charge. I called Dollar Car Rental and they told me the reason for this charge was because I was smoking in the car. I told them they were highly mistaken since I don’t smoke and there were no passengers with me.

I was very dissatisfied. I had 5 different charges from them all. 402.34, 477.00, 28.00, 28.00, 112.00. All posted to my credit card. I have never had this happen and this is by far my worst and last experience with them.

Generally Dollar has been a friendly business to deal with. However, the prepaid booking email confirmation did not include a receipt. When I called Dollar to get a receipt, they sent me one, but it was only for the taxes and fees; it did not include the prepayment. So... I called again and asked for that portion of the receipt. The rep couldn't help me... Apparently these are handled through "CarTrawler". The good thing was he was able to transfer me, and I got the receipt, but the process was not pleasant. The first rep should have seen that I had also made a prepayment... I wouldn't have needed to call at all if they had proactively emailed me both receipts or had a way to self help on the web. I like Dollar so hope they fix this.

Please beware of this company. The person at the desk does not give correct information on your contract agreement. I declined almost every part of the contract except to have the fuel filled. I was told the fuel bill would be adjusted when I returned the car. This is not true. I did call and spoke to a customer service representative and he was able to give me a twenty dollar credit. However I returned the car with 3/4 of the tank filled based on the information I was told when renting the car so if you decide to accept the fuel part of the contract bring the car back empty.

I rented a car last December at Dollar. They wanted me to pay $50 for tolls which I refused. I said if I had any toll I would pay it afterward. Four months later, I received a notice from Dollar Processing Services, charging me $10.69. The amount of the toll was only $0.70... Yes, only $0.70 but they charged me $9.99 more for "administrative fees". I will never rent again with this company. I read many reviews and they are not reliable at all. I suggest you do the same in order to avoid unexpected charges.

Not told about Salik at the start resulted in 450AED worth of toll fees I would have avoided. Then when check out, do it together and told all is fine, am then sent a form with three blue crosses on it on the inside which we did not check together and were added after my signature. Only when I complained did they get back to say that all was clear. Very unprofessional, will not use them again and neither should you.

Never get into an accident in a Dollar car (or better yet, don't rent one). Had a minor fender bender. Dollar decided to total the car and charge me $7100. For a <5 mph fender bender. Refused to communicate with my insurance carrier. Denied my insurance carrier's request to evaluate the requested amount. Set an arbitrary deadline for payment and when my insurance missed it by 1 day (literally, because they had to do their own valuation of the car since Dollar refused to provide the information) they brought a lawsuit against me. Never stopped (to this day) sending me threatening legal letters via certified mail, which continue to this day, even after we paid. Now they are asking for legal fees and interest. I guess this is how they punish people who don't buy into their "buy our insurance" scam. Well done Dollar.

DO NOT RENT FROM THEM!! My rental was actually part of a flight/room/car package deal so supposedly my rental was prepaid. After arriving at DFW to pick up our car, the clerk offered us an upgrade which he said was $7 a day, so fine yeah we did it. He then went on to explain we needed the $37 toll fee coverage since our route would have tolls, again I said ok.

I rental an SUV from Dollar at the John Wayne Airport in Santa Ana, CA. The vehicle had a Toll Roads transponder attached to the windshield and I was told by the rental agent that I would be billed after I returned the vehicle for any toll charges that I incurred. Over a 7 day rental I incurred $20.58 in tolls. Because the toll reading was done by overhead reader and is billed directly to the Dollar Car Rental account there was no way for me to pay the toll at the time it was incurred. There was 6 separate tolls over the 7 day rental and each toll charge was $3.43. When I received my toll bill in the mail it came from an organization named "Dollar Processing Services". I was charges $90.00 extra in administrative fees on top of the $20.58. Each toll charge of $3.43 had an extra $15.00 added.

I rented a car on 4/10 from the Orlando airport to rush to family member's bedside to say goodbye. I was in a state of distress and got the car and drove 2 hours to the hospital with my 3 kids as soon as I could. I dropped the car off on 4/12 and did not refill the tank because I had got the refueling option. After checking my credit card, they charged me $9.99/gallon for a total of $156.59 for a refueling charge. I called to ask for the fee to be reversed and the lady on the phone, basically told me that I told the personnel at the counter that I did NOT want the refueling option. She refused to reverse the charge, because it was stated clearing on the first page of the contract. I explained that if I thought I did not have the refueling option, why would I drop the car off without filling it up. She kept saying "I apologize, but you signed the contract where it is "clearly" stated." I will NEVER use Dollar to rent a car again!!

They are extremely deceptive. They show a price online and when you try to book the car it will not take the reservation, so you call them to book the car but now they will tell you they don't honor online pricing. So when you go back to try online booking again in the span of 5 minutes the price has now jumped almost 100 bucks. It's all the old bait and switch. Beware do not use this company. And customer service employees are useless, rude and ignorant.

Absolutely horrible customer service. So many problems with our rental from the LA airport. After day 1 of the rental we had to exchange our vehicle due a few things not working. We had to go out of our way to do the exchange then we were downgraded! Dollar's mistake and they downgraded us, who does that? 2nd Huge problem is the website indicates so many categories of cars but when you arrive at the location they combine some of the categories together. We booked and paid for a compact car (lower category is economy).

I reserved a car with this company with a debit card, then was told I couldn't use a debit card. Tried to cancel, was told I couldn't get a refund because of online reservation. Tried credit and they tried to charge me 40 dollars a day for insurance. I to make a phone call to complain. Was back and forth for 5 hours still no car. This went for 24 hours. Was denied car rental because 24-hour deadline was up. Was charged 200.00 on my debit card when I was told they didn't accept debit. Was told at desk 101.00 was deposit. Told on phone the whole 200.00 was for the car. No car no refund. Researched, found out that debit is accepted. I got the RUNAROUND LONG ENOUGH TO GET RIPPED OFF!

I originally reserved an economy car for a week but upgraded to a compact car when I got to the airport for a one time $10 fee as I was told by the rep. I called in today to extend my rental for an additional week and was told that I was being charged $10 PER DAY for that upgrade and an additional week would cost 3 times what I was already paying. I was originally told the $10 was a one time charge not a daily one. When I was asking for better clarification on what I was paying for the rep became belligerent and when I reminded her that she worked in customer service, she said she is not customer service she just rents cars.

Below one star review! I had reserved a full sized SUV for one month and called three days in advance to verify the rental. Dollar rental verified all was well and I could pick up my car Saturday morning at 9 AM. I arrived Saturday morning at 9 AM at Dollar rental at Love Field airport as instructed and they had NO SUVs of any kind, and offered me an "upgrade of a truck". Are you kidding me! This is the first day of my family's Spring Break vacation and they almost ruined it.

Absolutely the worst place to EVER rent a car from. I've been traveling for years. This has to be the worst place I've ever dealt with. Traveling from the States to PR, flight was delayed due to bad weather. When we arrived we waited an HOUR for the shuttle that NEVER came. I called and was told to take a taxi and they would pay the fare. We arrived in a very SHADY neighborhood. GATE was locked, lights were off like it was closed. Called from the car and the gate miraculously opened. I take the Taxi Fare ticket in and explained what happened to the very large intimidating man behind the thick glass. He said, give me your reservation number. So, I gave it. He said, "You're late. We don't pay when you're late." I explained I phoned 3 times earlier that day to confirm my reservation and get the deposit information. The last call was to let them know my flight was delayed due to bad weather.

If I could give zero stars I would. I rented a car from Dollar Dallas Love Field for less than 24 hours. My total mileage was 77. I thought I agreed to pay the cost of fuel to fill the vehicle up upon return; which is what I discussed with the agent. I was charged $36.82 for less than a 1/4 tank of gas. This was the cost of a full tank of gas. Why would anyone agree to pay for a full tank of gas when they knew they wouldn’t be using the full tank. The agent explained one option and charged me for another. I feel I was a victim of a bait and switch. I called Dollar to complain and their only response was I should have read my 1 contract. I will never rent from Dollar again nor will I ever recommend Dollar.

Left a pair of expensive prescription sunglasses in my rental and cannot get any cooperation from Dollar to retrieve my lost items. No one answers the lost and found helpline. They do not return calls and I cannot get the phone number to the location where I rented. I have never been so dissatisfied with a car rental company.

I would give no stars if allowed to do so. I prepaid my rental through Dollar's website. Got to the counter at Ft. Lauderdale Airport to pick up my car and was refused it. They said I did not pass a credit check (I didn't even give them my SS# nor was I made aware at the time of booking that a credit check was required), the guy was also very rude and had no customer service skills. I then asked for a refund and was told I needed to contact customer service. I was able to very easily rent from National whom I highly recommend! They didn't even hold a deposit for the car rental.

Hello, On 05 January 2018 I rented a vehicle from Dollar Rent A Car. Upon returning the rental I was charged 107.49 for toll charges-easy pass. One charge was travel to or through the NJ Turnpike. While my entire stay was in Stamford, CT. I informed Dollar that I did not travel to NJ. Upon their internal investigation that stated based on the mileage it was "possible" I was in NJ. When asking for a picture of the license plate for the toll charge I was told one could not be provided. This seems like a very strange process that is used to "verify" toll charges (base on mileage). Below is an email I received from Dollar regarding their investigation to the charges:

Rented a car from Dollar Rent A Car at Ft. Lauderdale airport for 3 days. Upon return of the car in perfect condition the inspector proceeded to tell us someone smoked in the car and handed us a 300.00 dollar bill! I expressed to him that we are not smokers! And not sure how he is coming to this conclusion? He only said, "My nose." I said, "Do you do swab test? Do you use a smoke detector device?" I proceeded to take pictures of the interior of the car to have proof that the car was clean, no marks on the seat! This is just a way they jack up their rental tickets! Absolutely a shakedown and very bad business practice! Judging from our experience and reading all the reviews how are they still in business? And not fined? Maybe a class action lawsuit is in order! Never went of my way to write review until today!

Never again. We rented a car on February, 2018. Extra fee for spouse, operator advice to buy unlimited I-Pass for 15$ per day due to many tolls, but we met only one for 4$. Also, poor car models choice (Nissan Altima and "20" years old Chevrolet for full size option). The car was not totally clean and had damages in the salon.

Our flight from Dallas to Tulsa was canceled and we were on a tight schedule for work so we rented a car from Dollar, one way, from DFW to Tulsa airport. We had the car for about five hours, returning it to Tulsa around 6 pm on Tues. The gentleman that met us at the rental return said he could not give us a receipt because the rental agreement wasn’t complete. He said his manager would resolve the issue and email the receipt. We accepted that and went on our way. Three days later we still don’t have a receipt and Dollar still has a $350 hold on our account. I called and spoke to the lady at DFW. She said they’d had an outage and they were about 1000 agreements behind but she’d find mine and close it and call me back. 24 hours later, no call.

They did not disclose anything at the time of rental. Dollar car rental is a fraud. Plain and simple.

Dollar/Europcar Rental are outright criminals. When you book everything is fine, once you arrive the excuses start why they cannot honor your booking price even with a confirmation in hand. They screw you over and over until you agree just to get out of the late night dark airport car rental area. Crooked Dollar has billed my credit card to where I could have rented a private jet and even my card insurer said there is nothing we can do because it is crooked Dollar/Europcar rental. Do yourselves a favor stay away from these crooks.

I rented a car and less than two hours of driving the tire burst. I called customer service and was told, "Just bring the car back and we can switch to a different one". I drive all the way back to the rental place (I was on a road trip and this literally put us 4 hours behind) for an exchange as this can only happen at corporate location. I exchange vans and am told everything will just switch to the new vehicle. Then when I drop off I am charged $80 freaking dollars for gas!!! I was told that didn't transfer, but everything else did. I also had to pay $38 for the tire that blew within an two hours of being on the road. I will never rent from them again! I reached out to customer service and they were no help.

I arrived in San Diego at midnight. Picked up my car. THey asked me if I wanted to decline CDW and I said yes. I would NEVER take it as I have 2 credit cards that cover me. I have never taken CDW in 20 years. Anyway it was late and we were tired so I check did not check my receipt. SUre enough when I returned the car and they emailed the receipt they had added a $68 charge for a 3 day rental. They also have hidden fees when you return the car which is not on your original booking. Crooks. Never again.

I have rented from a number of car rental places in the past but this is seriously the worst experience I have ever had. A few weeks ago I had a car from them in Houston, Texas and everything was going fine. I returned it without filling up and I understand I had to pay some fees for that to which I really can't complain. But what happened next is just wrong. A few days later I noticed that I had some crazy charges on my credit card so I decided to investigate. After all how much do they charge for gas. It end up that a day after I returned it somebody concluded that I had smoked in the car. The problem is I don't even smoke. To add further insult to injury I am driving the car with children passengers the whole time. I did call to explain it to them and customer service was nice enough to credit me $150 out of the $300 charge. They did tell me to speak to the location manager in order to resolve this.

First off if a -0 would exit that would be my rating for this company. I did my reservation online with Expedia, the total was a good price since they also included an insurance totaling $112.00, I also told them I need 2 car seats since I was traveling with my children and they never told me that would be an extra charge. When we arrived to the airport and went to pick up our vehicle we were told the total would be more totaling $231.00 which was now the extra fees of the car seats (which again was never told to me) and extra fee for paying with a debit card (another daily fee) meaning there was hidden fees of $119 more which was never told to me, it's like I was paying 2 rental cars. When I tried to ask why these charges they said they had nothing to do with Expedia or online. They wanted me to call and cancel with Expedia and do the reservations with them.

I wish I had read the postings before I rented a car from Dollar in Houston. I wasn't too happy to receive a bill for $93.15 for 9 tolls of .35 each but with a $90 administration fee. I had no idea that tolls were charged by electronic billing in Texas. I had never even seen such a thing before. After the dollar fine company was called I had a 50% percent reduction. I was told I had an option to purchase a daily "fee coverage" plan for a ridiculous amount of money to cover $3.15 in toll fees. I had no opportunity offered to pay the tolls when I turned in the vehicle. A simpler method would have been for Dollar to charge my cc for these toll fees but to add $15 for each fee is a total ripoff. It's just a way to screw the renter and raise the rental fee. This is criminal and should looked into by the state. No more trips to Texas for me and definitely no more Dollar rentals when I need a car.

We rented a car from Dollar and at the end had 9 tolls in Florida--which are automatic tolls and no place to pay on the road. We received a bill for $9.95 in tolls and $85 in administrative fees. I fought this charge but they did not budge. This is not only outrageous but it is a hidden fee by Dollar. DO NOT RENT FROM DOLLAR. They called this a violation and fine--give me a break. Very unethical.

We may have signed an agreement to pay all tolls and "applicable administrative fees", but when we received a bill in the mail for $6.12 in tolls and $90 for administrative fees, I find that excessive! An itemized list was enclosed that indicated 6 separate tolls: 2 instances each for $.80, $1, and $1.26. There was a $15 administrative fee tacked on for EACH toll occurrence. This company needs to specify upfront the cost incurred for the tolls if the fee is going to be over 1800%. Better yet, just state a flat rate for toll charges or limit the total amount that will be charged. We will never rent from Dollar again.

My boyfriend made a reservation for a car for 10 days in Florida. When he arrived to pick up the car, he realized his license was expired and they would not rent him the car obviously. They did not offer to refund it then and there, said he had to call it in. I called for him and was bounced around to 4 different people. The 4th person was supposedly a supervisor and he refused to issue a refund saying the reason is in the terms and conditions. Does anybody read those??? No, you just sign up to reserve the car.

Picked up a 2018 Nissan Altima from Tampa International to drop it off at Miami International the next day and besides the $250 security fee they charge if you don't have a credit card, they charged $211 for I don't know what and over the agreed fee of 100$ for the rental for a day, they charged 62$ more even though I had paid for toll pass at the pickup as suggested by the lady there. Very annoying and unpleasant lady at the Tampa Airport desk as well. Total killjoy. Never renting from them again.

If you rent from Dollar, BIG IF, make sure the second driver is included in the rental. We did not and were forced to pay ridiculous second driver costs, never had this experience in years of car rentals when travelling. We will never use this company ever again. Read the reviews and decide for yourself... When I questioned the charges they got feisty and rude.

One should not have to be an attorney to rent a car. On 10/25/17 arrived at Dallas Airport to pick up prepaid vehicle where I was told in the State of Texas I was told I had to have additional insurance. It totaled more than the price of the vehicle. When I got home I contacted them stating when renting using M/C or Visa a person is automatically covered besides that I had explained my auto insurance covers me in continental United States and the charge was removed. I had returned the vehicle on 11/01/17 and on 12/05/17 their fine department sends me, not arriving until 12/22/17, a bill for $7.44 for using 4 toll roads driving that morning to the airport that contained little or no notification much-less gates or booths it was a toll road. The real problem here is there were $15.00 late fee attached to each one of them a totaling $60.00.

I rented a suburban to go to Tennessee in my vacation, in Atlanta I have a brake problem, when I got on my destination I called the customer service and they took one day to get a tow truck to get the Suburban and myself to Knoxville airport to fix the brakes, and they gave-me a Santa Fe SUV to stay until they have the Suburban fixed, this was before Christmas, I called the consumer service every day to make sure I will get the Suburban ready to go back to Orlando, in any time I accept to switch the Suburban for Santa Fe SUV. The Dollar consumer service never call me back to give me any update about the Suburban.

Rented vehicle through Europcar. Have my own insurance but they insisted I take LVS insurance for an additional cost of $ 198.00. Would have changed company if I had had the time. Never again with Dollar. (They are owned by Hertz, you would think they would be more professional.) Never again with Dollar car rental-scam artists.

I could not give this company 0 stars or minus 5, the service I had at Dollar Rent A Car which is owned by Hertz was horrible. I rented a vehicle for Thanksgiving, I got to the front desk and I told the attendant I did not require insurance since I bought it from Priceline.com which I used to do my travel arrangements. Well I got my contract, which you cannot even read in the little piece of paper they print in on. At the end of the rental they emailed me the invoice for the rental and I noticed I had been charged for insurance. I called customer service and they could not do anything over the phone, what a waste of time. I was asked to email customer relations with the proof that I had bought insurance from Priceline.com. I emailed all the stuff they requested. A week went by so I called to find out what was taking so long for my refund to be put back in my credit card. I was told that it would take 2 weeks to get solved.

When renting a car they do not warn you that each toll you go through you get a $15 fee charge that you have to pay, I went through two tolls of $1.50 each and they charged me $33. Almost as much as my car cost for the day!

I rented a car from Dollar Rent A Car. While I was on the interstate driving we hit a deer. The accident damaged the car. I placed a call to Dollar Rent A Car emergency roadside assistance. I was told that nothing could be done for me at 3:30 am because all offices were closed. They promised to help me at 7 am and asked me to call back then. I returned the call back at 7 am and was promised that by 8 am I would be picked up by Uber and rental would be towed at same time. At 11 am tow truck comes and Uber never arrives. Tow truck driver request I wait outside while he takes the rental. I refused to stay out in the cold freezing with my suitcases on the side of the road. He refused to wait 10 min and left. In the meantime I continue to wait for my ride. At 12 pm I call emergency roadside assistance and they said Uber canceled and they were having difficulties assisting me with a ride to pick up new rental.

My son rented a car from Dollar while on a job interview in Dallas Texas in November 2017. Being young and naive in car rental pricing & policies he either did not understand or read the policy and waived the toll road coverage. He says he avoided the toll roads and does not remember going through any toll booths, but somehow, someway, somewhere he was on a toll road. It was a surprise when a bill came in the mail for 95 cents toll plus a $15 "administration fee" from Dollar. I'm sure other car rental companies have the same policy, but I consider this "administration fee" a scam. Dollar made $15 off of us but they will lose much more than that in the long run, as I will never rent from them again.

Rented a car from Dollar Rent A Car Virginia (Norfolk). Unfortunately for me, the airport Dollar employees didn't explain or didn't offered a EZ PASS. Wasn't aware being new that there aren't any possibility to paid to cash lane for toll roads. The city only provide EZ pass. I figured out that I will be send a bill for that via Dollar. I did received the bill, $8 for toll number one, with a "administrative fee" they called of $75. The other one bill arrived $10 with a "administrative fee" of $90. Shortly before that, even though the car was returned full of gas, I was charged $17 for the gas. Luckily me, I was able to provide the proof the car was returned full gas.

They really pushed me to buy additional insurance to the point of being annoying and I declined. The windshield was chipped while I was driving. They never contacted my insurance company although I filled out the contact information for them. They only corresponded via snail mail despite me trying to call them to try to set them up with my insurance company. What I really objected to was the nearly $300 charges for loss of use and administrative fees in addition to the $519 cost of replacing the windshield. I have been told that other rental companies also add this charge. I really do not care, this is truly outrageous, next time I will consider Uber or Lyft. I will never rent from Dollar again, will try National or Enterprise based on friend's suggestions.

I rented a car from Dollar and chose not to get the exorbitantly overpriced EZ Pass from Dollar. I figured I would just pay the tolls in cash. Unfortunately, in Mass, where we rented, most tolls are toll by license and what Dollar did not tell us is that it charges $15.00 plus the amount of the toll for each toll charged to the car. If you have a $1.00 toll it costs $16.00. If you have three $1.00 tolls it costs $48.00. We paid $110.50. Hope it was worth it. Will not rent from Dollar again.

I went to Greensboro NC airport to rent a car. I was travel to my son football game. I arrived at counter around 745 and counter person continue to talk. Didn't ask for help at first. Then finally he did. He took my license and then asked me to swipe. Never told me total charge for the rental so I swiped my card. He stated it couldn't be read and that their chip part don't work and stated my card had chips and stated needed to speak to his manager. He stated his name was Nate, very unprofessional and just didn't try to assist at all. Call customer of the problem. They was no help, rude, stated to call back in morning. So I went down to another company and had no problem. I will advise anybody not to use the Dollar Rental Car in Greensboro NC...

These people are thieves. I rented a car in Vegas and the kid said they'd put a deposit on the car which I thought was the share. NO! It was a charge for extra insurance that I stated I DID NOT WANT but stupidly initialed without reading as it was late and a long flight. They took advantage of me and raped my wallet! Shameful, Shady and despicable!

Like so many have experienced before me, Dollar's toll policy is a scam. Period. They should be embarrassed as a company for their extortionist policy, and I want to share their costly deception with as many people as possible to dissuade people from using this clearly amoral company. I feel sorry for their customer service representatives who must be fielding complaints from justifiably irate customers all day. Its okay for a company to be greedy; just don't hide it. Just raise your rental rates if you want to make money, instead of being crafty extortionist thieves.

I rented my car through Travelocity for a full size car rental at Dollar Car Rental company starting Oct. 12/17. It was a reasonable price for the 10 days of usage, until the scam was pulled on me. When I came up to the counter, Gregory (a service/counter person) served me. When I told him that I did not need any insurance, and that I was fully covered he told me to push the RDM button, as that is what he said that I should push if selecting "No Insurance". I foolishly did, not realizing that he had just scammed me to add $26.88 per day to my car rental costs!

I reserved a rental car for a 4 day period (Oct 2017) with Dollar Rent A Car on Hawaii and got a quote for the price for the car itself and for the extra fee for delivering the car in another location (Waikiki) than where I would pick it up (Honolulu Intl. Airport) of 50 USD. I also understood that there would be additional fees for insurance... But these were not priced in the quote. The total was quoted to be approx. 200 USD for 4 days.

Reserved a luxury car at Houston intl airport, counter agent was useless, no info of value at all. The only thing she would tell me was that I had to have a gps unit as luxury cars don't have gps, I had to have a toll pass even though I wasn't staying in Houston and I had to have extra insurance as my national policy was not valid in Texas. She even went as far as to tell me that Texas has its own policies that I had to buy and those were the only policies that are valid in Texas. I was then issued a base model sedan, no leather seats, no gps, no keyless entry, no auto headlights or wipers, no features at all that are normally associated with luxury cars as per auto industry definitions.

When I arrived to get my car, I was asked "do you want the additional insurance coverage on the vehicle?" My response "No, I'm visiting family and will be riding a lot in my sister’s car." I proceeded to sign on the screen, she said my signatures was "for a compact vehicle" and "that I agree to return the car to a full tank." When I got home I noticed that my Visa card had increased and I suspected fraud. I found that they had charged me $134.94. I have my own insurance and would not be driving the vehicle except to and from the airport and 3 miles away to grab meals. I NEVER get insurance. I TOLD HER NO! So, they got me.

I did a rental by Rentals Car of a Toyota RAV 4 at the store of Dollar located at Manhattan – 22nd Street, am December 11st, and I'd like to register a complaint about the clerk who picked me up at the Dollar store in New York. The clerk offered me a non-stop toll appliance and, as I found it very expensive, I informed him that I was going to use the car to go to Canada and asked how many tolls there were on this route. I was informed by the same that there would be approximately ten tolls to go and ten more to return. I then accepted the offer but discovered on the trip that there are only two tolls to go and three to go back.

They did not have the car I reserved and paid for. Was told it would take five minutes. After 30 minutes and no communication from anyone I asked for the Manager and interestingly enough the car showed up a few minutes later. Clerk in booth where I picked up the car was about as friendly as a North Korean dictator! I was never given the opportunity to decline the collision damage waiver and instead was sold some meaningless extra coverage that I thought was in place of the collision damage waiver. They really want to sell you all kind of extra stuff but other than that their communication was very cold and dismissive. Never again will Dollar be my choice.

I booked a car online for an 11 am pick up from Jacksonville, FL airport - my flight arrived early and when I went to the Dollar / Thrifty rental desk at 10:15 they informed me that if I wanted a car before 11 am which is what I booked the car for then I would need to upgrade and the fee would be an additional $14.00 per day for a mid size car or an additional $20.00 per day for a full size car. They informed me that my car was not available until 11 am and the only way to get one 45 minutes early was to upgrade. The customer service representative was very nasty and rude during this time. I declined the upgrade and chose to wait the 45 minutes - while waiting I walked through the garage where the cars were kept - there were plenty of economy size cars sitting in the parking spots and no other customers picking these vehicles up.

We landed in Atlanta Airport. Went to another rental car desk where we reserved an van to find out they had no car/vans nothing. Unhappy/upset went to Dollar Rent A Car where we were greeted with smile. Ask, "how can we help you" by Briana. She had a smile and helped us get a van in a matter of seconds... apologized for our inconvenience [other company]. Very happy with my customer service.

I was to take a moment to relay to you the terrible experience we had at the O’Hare airport Dollar Rent A Car counter. We used Rentalcars.com to book our trip (we will never do this again), and we were not surprised by a few additional charges, however, our quote from Rentalcars.com was 124.00 and our total at the counter was $396. This is a huge difference. We were told a part of this charge was because we were late picking the car up and our rate had been changed to a weekend rate because of this. So we had the car for a smaller amount of time, still spanning a weekend, and yet we were charged more.

I have rented cars all around the world including many cities in the USA but this was the most unpleasant. By the time I reached Dollar at Boston I had been on the go for around 13 hours and my internal clock was set at 03:30 hours so I was tired and not ready for the terrible customer service they provided. The staff were all rude and surly treating any question I asked dismissively like dealing with a petulant child. They informed me that the tolls were now electronic and that I needed an E-ZPass at $10 a day ($160 total).

Reserved vehicle through Orbitz. $116.71 for the rental period ($34.96 for fees& taxes) and $40.00 total for insurance. Picked up car from Dollar/Hertz in Lawton Oklahoma airport. I could not download my reservation and they wouldn't provide a copy. After driving the vehicle to my destination, I reviewed the rental cost and saw they had charged me over $51.00 per day for insurance or over a $100.00 per day for the car rental rate ($336 for 3 days)! I tried contacting them at all numbers available and even called the 800 number for customer billing complaints. The customer service people were less than helpful and said I needed to return to the airport to resolve this issue.

I accidentally told the employee at Nashville Airport that I would be returning the car on Thursday. I came back before I picked up the car and asked to change it to Tuesday. He told me he couldn't change it but the person outside could. That person said that it would get fixed when I returned the car. I only had the choice of one car. I returned the car on Tuesday before they were open so there was no one to talk to. I got charged a penalty fee for returning early. They did fix it for me but I still paid a higher amount renting for less days than was quoted to me. I will not rent from Dollar Rent A Car again.

I declined the Easy Pass option on my rental car for my biennial college pickup and drop off for my youngest as I prefer to pay cash. There are two tolls for my trip. One is $1 and one is $15. I drove up through a cash/Easy Pass toll lane for each toll and paid the required amount in cash. Weeks later, I received a bill from Dollar Rent A Car for about $69 dollars. When I called and told them that I had declined the Easy Pass option as I pay in cash, The customer service representative said transponder in the car had been turned on and that the "car" automatically records a toll fee when the "car" passes through.

Very Deceptive Business Practices and Poor Customer Service; I now understand why Dollar Rent A Car, specifically the SEA-TAC Airport rental desk, has such poor ratings. Do yourself a favor and choose another company for your car rental needs. The people at Dollar do not care enough to provide quality customer service particularly at the SEA-TAC Airport location, and be very careful about making a reservation online.

I had an online reservation with Dollar car company at Orlando International Airport. I was quoted a price of $69 for 4 days. Was pretty happy with that. When I got to the airport to pick car up I was ask for my credit card and driver's license. Was never told my final price would be $220 until I saw it on the contract. Nevertheless I just went along with it because it was late at night and tired and didn't want worry too much about it.

I rent a car from you and on return day I left my cell phone holder in the car. I then reported it the next day. Why is it taking so long for a lost item within few feet of your office take 2 or 3 days to be found and reported to the customer. Or perhaps the guy who checked us in/out help himself to the item. I left my cell phone holder with suction cup on 7/13 at Aviation office and still have not heard if they found it.

What a shock it was to receive a bill for $59.99 for using a PlatePass - which ran up $4.00 in tolls. We thought we were supposed to use the PlatePass for our tolls! We thought it was convenient and went with the price of the car. Who in their right mind would knowingly choose to pay $11.99 a day for this service? They claim I declined to have this service. Isn't it easy for them to claim this - as how can you prove it? There is something wrong with a system that allows this type of thing to happen. THIS IS A SCAM AND BUYER BEWARE! No wonder there was no one in the Dollar Rent A Car line. They all knew better! Shame on you rental car companies who are not forthcoming in charges!

Booked a car rental thru them for Dollar Rental. Prepaid online $101.00, when I went to pick up car, was told there was no booking even though I had the email showing. I had to rent a car at the counter was charged $280.00. Was told to contact CarTrawler for reimbursement. I have called them 10 times, over 5 hours on the phone being passed from one person to another only to be given a case number which you can only email to the company and not call them. It has been a month and still no response from them. Between Cartrawler and Dollar Rental, they are ripping people off. They have no problem taking your money but when they screw up, they delay giving it back.

I rented a car from Dollar Rental company at Century Boulevard near Los Angeles Airport on Sunday 9/10/17 by 4 pm. I made the reservation via Priceline website and my reservation stated on their website that I am reserved to have Nissan Altima or similar which is considered as a full size sedan in the rental company.

Rented a vehicle in Dallas Texas this summer. Landed in two tolls accidentally totaling $2 combined. Dollar charged me a "service fee" $30 ($15 for each toll). When asked if I could pay the toll company directly I was told NO. This is how they punish unsuspecting drivers who are not familiar with an area such as Dallas, TX that has tolls everywhere. I would have gladly paid my $2 toll but to add on an extra $30 is wrong. I will never rent from them again!!!

Rented a car drove 47 miles. They were rude when I pulled in to drop off the car. Then when my bill came they charged me for 5.7 gallons of gas. When I complained they said I must have used 5.7 gallons and I said I only drove 47 miles (maybe used 1.5 gallons) then they accused me of siphoning out the gas. Thieves!!! They are thieves - never rent from them. They are unethical.

I rented a car from Dollar Car Rental for 150 which was prepaid. When my flight was cancelled due to hurricane Irma and couldn't get a flight out for 5 more day, they wanted to charge 422 for the same car and the same amount of days. I am 1 1/2 to 2 hrs from the airport. I had to find someone to follow me to the airport and bring me back. Also will have to have someone take me back to the airport for my flight. Not very sensitive to the situation. Wasn't my fault, was a major disaster that happened. Also would charge me 800 to drop off a closer location. The first man I spoke with hung up on me when I told him that he wasn't being very helpful in a time of emergency. I think this is a poor way to run a business. I will NEVER use Dollar car rental again, nor will any of my friends or family.

Although I have no complaint about Dollar vehicle my dealing with their employees has convinced me that their policy is to fraudulently sign you up for additional services you do not need or want and then provide no recourse of fixing the problem, while lying and prevaricating in the process. I have made a third party reservation via for their vehicle for 8 days to take my family on vacation from Las Vegas to San Francisco via Death Valley and Yosemite National Park. My estimated rate was about $200 and I expected to pay about $300 with an addition of all the taxes and service charges. I ended up paying $670 and this is how it had happened.

I rented a vehicle with Dollar for a family vacation. All started good. At check in for Dollar the guy was friendly until he kept trying to get me to upgrade to a bigger car, I repeatedly said no. We finally got our car. Perfect size, clean, a few scuffs and dents, but a good size car. We went about our vacation perfectly fine. No problems, complied with all rules of the road and paid all toll charges upfront. Anyhow when returning the car at the end of our vacation the lady representing Dollar scanned the car with a handheld device and said everything is fine, no outstanding fees or fines and she moved on. Now 3 weeks later I receive a letter in the post from ATS with a notice of a fine and of course the profitable admin fee for a $1 toll I apparently didn't pay, which I did. They told me If I don't respond they will automatically charge me, considering I received the letter on the day they charged me.

We went to Dollar car rental at the Seattle (Sea-Tac) airport. The man first told me it would be 1800 for 8 days. I said no way was I going to pay 81.25 dollars a day for a Camry. He then said he could rent me a Subaru for 14.95 per day. I told him that was fine. I left and my husband took over since he would be driving. Noticed he had given us a Camry instead of Subaru but not much else. When we returned the car 15 mins late our total was 1,793.99. Not only did he charge us the 81.25 per day but they gave us full coverage insurance when I had said no to the tune of 442.80. All the other taxes and such totaled 1,456.25. If that wasn't enough they charged 1,747.50 to my credit card because I was 15 minutes late. The lady I had called to say we were going to be late said just 20.00 would be charged. UGH!!!!

Dollar Car Rental San Antonio Airport Location and Customer Serv - In June I started training for a new job. I had been out of work 3 months so my income was limited. I rented a car from Dollar. Prepaid for the car on what I later found out was Carhire although I was on Dollar site. My CC was billed 127.18, when I arrived at the counter I informed the agent I had prepaid for the car. She asked for my car. Processed the whole thing and then said my card was declined. I asked how can it be declined if I already paid for it. She said I needed to have an additional 350.00 over the rental available on my card to rent the car and since I didn't have that amount on my card I had to use my debit card to hold the car. I was charged 256.73 for that rental on 06/04-06/11.

I had used United Miles for my rental car reservation with Dollar Rent A Car for a trip in Las Vegas. When I was bringing up my reservation, the attendant informed me that the charges on my rental record would not actually be charged to me, but it was their own way of tracking the purchase. I was unaware of how the rental car reservation would work when using my miles so I believed everything he was telling me. However, it was all a lie. He put them as additional charges for an additional insurance that I was not agreeing to, but my signature says that I did. Also, I was told to sign on a little screen without actually seeing what I was signing for... I feel so naive and taken advantage of and I have tried contacting the company multiple times to discuss this scam and to be reimbursed for this unwarranted charge. As a result of this scam, I have lost over $1,000! It has caused extreme hardship and distrust.

Online shows rental for 25.00 a day but never mentioned tax took it higher than other companies. Don't get your rental from an airport. Get a cab, Uber or Lyft to take you away from the airport. You will save tons of money. You also don't have to buy coverage. Collision coverage on your policy will cover an accident, but if you use a credit card some will pay your deductible except for admin, loss of use and depreciation. Your insurance company will more than likely not pay those charges. Do your research.

Dollar the worst customer experience and over charged for car rental, my confirmed rental was 308, at counter they charged me 367, bank extra 422, I'm upset calling lawyer right now. Then the car is no good.

Dollar Rent a Car has been my worst experience renting a car in years. Price online was about $540. Finished paying over $800. I explicitly asked the employee at the airport that we did not want any ADDITIONAL costs (no DWL, no Pass Plate, etc), to which he sarcastically replied if I needed the car. After returning the car discovered an "Additional LIS cost" for $269 on the bill. These dishonest tactics explain why Dollar has more than 1,500 complaints here. Customer service is useless after that. I will certainly never use Dollar again.

I pre-reserved online and they clearly outlined my price. Upon arrival, they told me they had "no more vehicles of that type," and that they could upgrade me for somewhere around $30 more/day. Frustrated but not overly upset, I agreed. Turns out, that "upgrade" included over $150 in additional fees that were never made known to me, a ridiculous surcharge fee, and ADDITIONAL fee for being under $25 (despite that fee already being added once in my reservation), a license fee, and an additional fee for "parking the car across the street" where they specifically told me to - They didn't mention they share it with another company and expect me to pay for that too.

To my observation and my in person experience with the characters and roles that are being played with this Dollar Rental Cars scam; located at 201 N Collins Street Arlington Texas. The process of this particular SCAM that was practiced on me came in stages starting with ** & ** (tries to give you much higher prices to see if you are slipping) and I happen to catch it every single multiple time they tried it with me. Then ** starts the false accusing of wanting to drive those unsuitable cars for free; and I hadn't missed a payment. Then I went to make a payment one of these afternoons during this process and the mental mind brainwashing technique starts. Then they try to convince you that you missed a payment knowing that they are bold faced liars. They are very bold with this technique and when they see that I wasn't falling for it they will drop the subject for a few days and then come at you again.

I pre-paid for a car rental online. Unbeknownst to me a third party 'CarTrawler' actually made the transaction. When I went to airport to rent a car, Dollar wouldn't rent a car to me. I had all the necessary docs too. Now Cartrawler won't refund the money, and doesn't respond to email either. Dollar and Cartrawler are crooks. I warn anybody not to pre-pay with them.

I want to report a serious complaint. On the 10th of July we arrived at Miami Airport. We were thrilled for the vacation we waited for years. I saved about 3 years to be able to afford this vacation, and when I saw you were offering a car for that price I was very excited. We arrived and were asked to go to the third floor of the Miami airport to go and get our car. I was glad to see the Dollar stand whom I rented and paid a car from back in January!! After waiting for a while I had a dark haired man at the counter. I gave him all the forms I had, and he said with a raised voice, “JUST GIVE ME THE FORMS I ASK FOR, THIS IS NO JUNK YARD.” I laughed, because I thought he was telling a joke but he was not. He filled out every paper, and then he asked me for my credit card. “THIS ONE IS DECLINED” he shouted, “GIVE ANOTHER ONE.” I told him I don't have another one. “THEN I CAN'T DO ANYTHING FOR YOU” HE TOLD.

So before going to Florida and renting a car I did the research and realized I'd need to purchase a Sunpass sticker at a local Walgreens and register my payment info online with the details of the rental vehicle so I wouldn't be charged a 15.00 administrative fee for each toll. The Sunpass is billed as a transponder that works with all Florida tolls. In the Orlando vicinity, there's another toll company called E-pass. Sunpass is supposed to work in an E-Pass toll. But if the car is already registered by the rental car company as a pay by plate E-pass car, then that supersedes Sunpass. And guess what - Dollar registers all their cars as pay by plate E-pass. Therefore even if you have a Sunpass transponder it doesn't matter. They're going to charge you the toll plus 15.00. I thought I had planned the tolls carefully; but you can't always anticipate a well-organized scam.

$15 admin fee every time you use the electronic toll payer plus the toll. $311 for daily charges for 2nd driver for 8 days. Neither was told to us nor do I see it in the contract. I assume I must of signed off on the extra driver fee without seeing the charges. Dollar is one of those that charges extra for 2nd driver and I had always used Budget before who do not charge extra. Dollar advertises low fees and then gets you when you rent from them. Anyway I am out $350 total for charges I did not expect nor told about at the counter. Totally unethical company!

Picture this, I was in Yellowstone National Park at the Grand Canyon of Yellowstone (Artists Point) a beautiful location on a family vacation which had been in planning for over 2 years. A man in the parking lot says to me, "Hey buddy your tire is going flat." He was correct. I open the trunk of the rental car and guess what? No spare tire! I immediately call Dollar Roadside Assistance who tell me to try the inflatable cigarette lighter driven pump provided with the car. I do but the tire is punctured and I tell Dollar Roadside Assistance this fact. They make a call or two and then call me back and say, well Mr. ** we cannot get a tow company to come into Yellowstone National Park so you are on your own. Can you believe it? I call 911 and the Park Service sends a tow truck to the location. Thank God, I had service to this location in YNP.

Rented a car from Dollar for one week in July, I provided a credit card for authorising various charges including toll charges. The man at the desk asked, produced a map and asked me where I would be travelling - he said that $71.98 would cover all toll charges. Shortly after returning I received 4 toll violation notices totalling more than $100 and an admin fee notice from Dollar for the tolls for $60. After emailing Dollar and getting nowhere I phoned them and the nice lady has reduced the admin fee to $30 - so I am only getting ripped off to the tune of $30 - I wonder how many of these they charge a week, it's got to be easier than renting cars out.

My bill ballooned from $968.99 for an initial 1 month rental, to a TOTAL CHARGES $1621.63 USD because I returned the vehicle about 3 days early. This is totally unacceptable. I was expecting my bill to decrease and be pro rated, as I am accustomed to in other countries. This is the 1st time I have ever seen this practice by any rental car company. I don't have this extra amount to pay for a shortened time of using your car. I had an emergency, but still, this is gouging at the very least, and beyond that also. This is unfair business practice to the public, who is unaware that these unusual liabilities even exist. These extra charges were not revealed to me by your agent, even when asked to inform me what the adjusted rate would be.

Our family van unexpectedly broke down just as we pulled into Norfolk, VA heading to VA Beach for vacation. The work was extensive & therefore needed a rental car to get home - (a 4 1/2 hour drive back to PA). We only needed the rental car for 24 hours & notified of its return to another Dollar Rental location closer to home. Bad News: There are only a few Dollar Rental locations within 2 hours from our home in PA limiting our ability to easily return the vehicle. Only 1 Dollar Rental location (BWI Airport) within 2 hours from our home accepted & allowed the return to an alternate location without monetary penalization.

I arrived an hour early than my pick up time. Proceeded to check out. The representative was very pushy was trying to sell me insurance. I didn't inform her I had full coverage and it totally transferred over to the vehicle that I would be driving. The sales rep continued to try to force their insurance on me. After flat out refusing. Salesperson proceeded to charge me an extra $107.04. U-verse is a $67.23 I was supposed to pay. I repeatedly asked Rep what are the extra charges for, she would not give me an answer. Once she realized I was not going for the BS she been broke down the charges are for the one hour- Really how Petty is this. Truly the worst customer service I've ever had...

First incident: Rented a small SUV in Springfield, MO. Agent at the counter tried charging me $16.52 for picking up the car 1 minute early! She did NOT disclose the charge either... As I was signing I noticed the charge and asked about it. After I told her I would wait the 1 minute to pick up the car to avoid the charge she managed to override it and credit it back. Second incident: I actually returned the car a day early and they were going to charge me to bring it back "not within the specified contract time." With several people in line behind me I loudly exclaimed I would keep the car another day rather than pay the early return fee and magically the agent waived the fee again.