Dollar Rent A Car Reviews

I set up the rental after I finished my flight booking on the SW site. Perhaps SW ought to check out this service for this particular car rental. Pick up was no problem at the Buffalo International Airport; however, the customer service rep was too quick to listen to me say 'NO' to all the extra charges. As soon as I got the receipt, I was directed to the lot where the car was. They did have a smaller car available, so that was good because I would be traveling alone; however, I was surprised that there was also no change in the charge. I chalked that one up to the fact that it has been many years since I needed to rent a car, but I did not have time to review the receipt. When I opened the car door, it reeked of **. I thought this odd seeing that customers are not even allowed to smoke a cigarette in the cars now (which I find highly discriminatory). Cigarettes are legal, ** is NOT.

So after needing to make a change to my rental I tried to log online for it to tell me to call in... Tried to call the store 6 different times to not reach anyone so I call on site roadside.. They transferred me to reps (which is not an option with their AI answering) call in. 25-minute wait time to talk to someone who couldn't make a change. Seeing how I'm on the computer with my rep in front of me telling me to call in while also on the phone with said company telling me to do it online... I requested to talk to a team lead. I was told that wouldn't do anything for me... So apparently baseline employees have more knowledge/permissions in their system than their higher-paid boss. 10/10 Don't recommend.

Terrible service at Las Vegas location. Rental Reserved and paid for. When we got there they had no vehicles. Had to Uber to hotel and back to rental next morning! Terrible way to start vacation. Then got flat tire and we had to pay out of pocket for repair. Will Never rent from them Again! Vehicle also was prompting oil Change over due.

Completely fraudulent company. When I arrived to SFO from a long international trip they refused to rent me the car I had already paid for because my license is from the US. I said I cannot pay for two cars at once . So I called a rep from Dollar and she said I would be fully refunded between 7 to 10 days. So I Proceeded to rent a car from Budget. It’s been Two weeks and no refund and they are telling me that they cannot refund me. In short, they lied to me and I am not going to stop at reporting them to every single website of reviews and better business bureaus, I will take legal action if somebody doesn’t honor what was promised to me.

On 2/23/26 rented an EV car at the ORL airport. Hertz/Dollar allowed the car to leave with a 3% charge..Car died after 25 miles, stranding us from 1 AM till 430 AM till a tow arrived to take us to a charging station. Returned car to Dollar on 3/3/26..On 3/13 I get a charge on my credit card for $295..It was for the tow..it is now 5/7/26 and I am still trying to get the $295 credited back to me..terrible customer service..never again will I rent from Hertz/Dollar.

Driver's side car handle fell off - back the airport for another car. Another day at a distant beach. The car wouldn’t start. 1.5 hrs of waiting. Still no help. Car finally started on its own again after jiggling wires and ignition. Staff cursed & screamed at us and wanted to get physically! They said we left the lights on… If that was true, why did it start an hour plus later? Very old, unreliable vehicles. Do not recommend. The most unprofessional staff I have ever met. They were scary. Run away from Dollar Rentals in Aruba!

Beware hidden fees. I was charged a $10 "administrative fee" for paying a toll of $4.25. Excessive! I was not given the opportunity to pay the toll on my own, which I would have done had I known Dollar would charge excessive fees.

At SEATAC we were quoted a rate of $723.71 with late charges of $72.88 / day and $18.00 / hour (see attached images).

We rented a car a few weeks ago because of a family emergency. The credit card on file has a limit of $500. We planned to change vehicles out at some point down south. It didn't work according to plan and we ended up keeping the vehicle longer. It went over the $500 credit card limit I used to reserve the car. So we called the office where we rented the vehicle from, and they told us we could pay the balance with a different card when we turn the car in and go to the office.

After returning my one-day rental, got the receipt and while I was only charged one day for the car, I got charged two days' worth of the full coverage insurance. The response on the phone was "oh, that's weird," but would not correct it. They have just lost any future business from me.

Worst service ever. Showed up to get my reserved rental car. They only had one car to offer which was over 400 dollars when my rental was suppose to be 187 dollars. He response was over 400 customers a day are turned away on Daily basis. What kind of service is that. No hi, how can I help you. Nothing. So rude and now I’m so late for a trip and meeting. Don’t forget all the little things they charge your cars after the fact. I will never use them again. Should have went with the reviews to begin with.

If there was a way to give no stars I would. Rented through priceline, checked in online. Waited over an hour just to get to counter. 50 others in line. One dude working. Never again will I rent from this company. Priceline should sever ties

Watch it with this company. We rented from the San Diego airport. When we checked in they said our reservation was cancelled. We asked why, they said we checked in too late. I put that we would be checking the car out at 4:00. It was 5 minutes after 4. Oh but they were going to help us out! Give us an employee deal. Up charge us by close to an additional $400.00 dollars. We refused to pay and walked out, BUT THEN our son came down from renting at Hertz. The story sure changed when talking to him. All of a sudden they did have a car available at the price we were quoted. This was a very long story. But you get the gist of it. Taking advantage of older people.?? They Lie. Don't take your chances.

Do NOT under any circumstances rent from these guys! I had a reservation, arrived to only find out they had all gone home because they rented all the cars. Been a week now of fighting to get a refund on a rental contract I never got! They claim that without a contract, I can't be refunded? The agent at the counter just keeps repeating the same sentence, no cars, not the manager, can't issue refunds.

Rented a car in Chicago and they must have emptied an entire bottle of Fabreeze as the car 100% smelled so bad it was disgusting. I don't use air fresheners and certainly would never use that much it was crazy. Clean the car, don't air freshener it! Added to that their tactics of getting you to pay insurance are nuts and when I called back and asked why the added charges I was told I have to go back to the rental counter to correct. I told them I'm an hour away already and they said well that's the only way to correct. BS.... then talked to a manager who told me I have to fill out a form and send in a complaint....sure because they play games it's on the customer how nice! And I never got the form. Absurd will never use Dollar again!

Car rental booking #**. I usually never write negative reviews about anyone, but I was ripped off badly by this car rental company. I initially prepaid the entire rental charge prior to pickup with MyTrip.com, and when I came to pick up the car at Dollar Rental, they upcharged me $197 and pretty much forced me to take this extra liability insurance, which I never agreed to in the original agreement. Plain and simple, horrible service. They steal from customers in broad daylight. They are horrible human beings in every aspect. Please stay away from this company for your own sanity.

We rent a vehicle months ago. When we arrived at Harry Reid International AirPort in Las Vegas Dollar car rental told us they rented out all of their vehicles. Even if we made a reservation. They told us to come back at 6am the next day but they couldn’t guarantee there would be a vehicle for us - it depended on if cars were returned the next morning or not. We can not come back tomorrow because we are scheduled for a road trip and have reservations elsewhere.

Dollar Rent A Car is a joke at JFK. I booked a car with my American Advantage miles and there was an extra booking fee of a couple hundred dollars. Not only was the Dollar desk at JFK under construction and being re-routed to another counter, but the employee working the Dollar system either left early or wasn't there at all. We were stranded at the airport, no one would help on the phone or offer any solutions.

Rented a car in October - had to use my debit card for the $500 security deposit as would not accept my credit card with husband's name on it. Was assured this money would be returned to account within 10 days. Have phoned and emailed several times and still waiting for the deposit to reflect in my account. I won't be renting from Dollar again - terrible customer service from start to finish...

Although it was extremely difficult to get through, I did finally reach someone at Dollar rental car who researched the letter and determined it was unjust, and we would not be charged any amount.

I rented a car at Kahului Airport (Maui) on June 21, 2025, using a promotional discount through T-Mobile (coupon 102052), which clearly exempted me from refueling charges. I confirmed verbally with both the employee at pickup and the employee at return that I would not be charged for refueling. Despite that clear confirmation, I was still billed $73.24 for refueling. I called and had it corrected, and the refund was issued—so I assumed the issue was resolved.

I rented a car from 11/13/25 to 11/16/25 and returned the car on 11/16 at 11 am. It was not scheduled to be returned until 12:30 pm. I received my final bill on 11/17 that was literally a few dollars short of double saying I didn't return the car until the 17th and 2 hours late also. I wonder how that could be considering I flew back to California. From the airport I dropped the car off at on the 16th. After I called I was told I would get $100 refund. I was overcharged by $396 so no that is not acceptable. They say it will be 5-7 days to get refunded, which I doubt will happen and I will have to escalate a dispute with my credit card company. This is not the 1st time they have overcharged for something. Run, don't walk away from these thieves!

We picked up a rental car in Los Angeles on November 17, 2025. The lady at the counter aggressively pushed us to purchase supplementary insurance. Although we expressly declined the additional policy, she still foisted the insurance on us and sold it with the deposit. You have to pay close attention to what is hidden in the additional costs. These are unfair practices.

I was promised a $100 refund at the counter after being given a minivan instead of the full-size SUV I reserved — the third row made it completely inconvenient for my needs. Weeks later, Hertz/Dollar refused to honor that promise and brushed it off as an upgrade. Terrible customer service and zero accountability.

Do not use Dollar Rent A Car. My experience was horrible and I will never ever consider a vehicle rental with Dollar Rent A Car in the future. Upon arrival at our destination with 2 vehicles confirmed rented with confirmation numbers, we were told that "someone" had cancelled our vehicle rentals. THIS WAS COMPLETELY UNTRUE. Dollar Rent A Car staff would not honor our confirmed vehicle rentals and we were required to rent 2 vehicles at a cost 3 times the original reserved rate and were forced to incur insurance costs that were not included in any correspondence with Dollar Rent A Car.

We wanted to exchange an electric car for a gasoline one and they complicated everything. They themselves know that those cars are not practical for rental purposes. Additionally, the toll fees are handled by a separate company and they wanted to charge us after we had already set up our SunPass. Every time we rent, we use our insurance without any issue, but this time they did not allow us. A shady operation. We are grateful to certain counter employees who helped us resolve some of the problems.

I have very bad experience with car rental at SFO airport rental company Dollar car rental, long story short I paid $176.00 through Priceline. They always good for me but this time when I reach in counter they said they do not have compact car for me. They have 12 seater van so they charge me 146.00 extra to give me same car. It’s shame really. They know how to blackmail people.

I can't believe how poor the company's customer service is. I prepaid for a car rental, and filled out the online check in. When I got there I was told no cars were available, come back tomorrow and maybe something will be there.

I have also read so many reviews on internet about your office at Love Field airport and they say you try to cheat on them trying to impute them charges like you mean to with me.

Baltimore Washington International Dollar Rent A Car. No cars available for any of the multiple people with confirmed reservations. Noted multiple times on the internet now that we have researched it. Avoid this location.

Do not use Dollar Rental for any government travel. They will not work with you when you are forced to delay a trip and don't need the rental car presently. When asked to talk with manager, the agent disguised his voice and acted as if he transferred my call to someone else. Crooked customer service, crooked agent leads to crooked company!!!!

If I could leave 0 stars I would. We made a reservation, flew from Florida, even CONFIRMED the booking on our layover only to land in Buffalo and find out there are no Dollar Agents in site and all the other companies tell us they ran out of cars. This is absolutely unacceptable. You allow people to make a reservation, tell them they’ll have a car and then give them all away?! What the actual hell?! What kind of business model is this? Do better.

I reserved a car online with a total cost of $633.61. When I checked in the rate change to $1180. I called them to get it fixed and they told me they can't do anything to show the counter when I pick up the car and maybe they can do something. I ended up canceling the reservation and went to National for less

I wish I had come here before using this company. I'm STILL mad about having to give them a $500 deposit at pick up! I didn't see that in my booking, wasn't messaged about it or anything. Just, oh yeah, btw, you have to put up a deposit of $500 or you can't take the car. TF!?! THAT was my budget for my trip! Thankfully, I had my credit card but I ended up going over my limit for the month. Gee thanks! No one showed me where the car was. It was, "Your number is blah blah blah, you go to the left, take the first set of doors, turn right, use the elevator to get to the 3rd floor, turn left, and then your car will be on that back wall." I'm over here like, "Wait, you lost me at 'your number is'. OMG!

Dollar car rental Denver airport was the WORST rental experience I have ever had. Purchased the Prepaid non refundable fee INCLUDING taxes and fees. Did the pre check-in. Arrived at the rental location on a Friday evening to discover there was no such thing as pre check-in, wait in line. 18 stations, only 3 had attendants and one was on break, leaving 2. Waited 90 minutes to reach one station, at which point I was told my prepaid rental was NOT paid in full, but instead there was an additional charge for $162. When challenged, I was told complain to the third party provider, did I want the car or not! BEWARE their advertised prices are misleading, and their service is abysmal.

I made a reservation for a rental car from October 25, 2024, to October 28, 2024, through Hotwire, an online travel company, paying $195.66 (tax: $66.21) and an insurance fee of $44.00 (Charged by Allianz Global Assistance). During the pickup process at the Dollar Rent-A-Car located at JFK airport, there are two podiums with two agents working in the lobby of the other big rent-a-car company. The agent informed me that I was assigned an electric vehicle (I did not ask what exactly the electric car was), although the confirmation email about the car from Hotwire did not inform me that the vehicle would be an electric, so I requested to change to a gas-powered car. Then, the total price at the end became $188.54. The new car the agent changed was the Camry Hybrid.

Dollar Rent a Car offers a 10% off coupon, in exchange for sharing your email. Well, I did that, and the coupon just did not work. If you read the fine print, there are no exceptions posted for pick up location or type of car - so it is a true gamble/guessing game of what will apply for the discount. I also called them and was just told, “sorry, nothing I can do.” These days, we give out our email for coupons all the time. However, I have never seen a coupon that did not work, with no resolution offered by the company. Your email is part of your private information and it ought to be worth something if you give it out. I’m saying be cautious before you trust Dollar, or try to take them up on any special offer.

As I am writing this review, I am still haunted by the nightmare that I experienced at the Dollar Spot following my arrival in Orlando on August 7, 2025, at about 9:30 PM. I was there to pick up a Jeep that I secured online after having completed the booking process, including payment. I fell on a (rude representative) lady who didn’t find it enough to behave unethically but reacted aggressively to my reluctance to accept a Nissan Rogue instead of the above-mentioned car that I paid for. She even said, "I don't care about the fact you don't want it; the car you paid for is not guaranteed." If there is no guarantee, why is the consumer paying a higher price for a vehicle while Dollar seeks to offer a less expensive option that does not match the quality of the one the customer rented? Again, the problem was not even there; a consensus could always be found. Instead of throwing the booklet on the floor while saying, "Call customer service."

Horrible customer service. Couldn't get car we prepaid and were rushing home for a family emergency. So rude and making fun of us. Never again. Will tell everyone we know to stay away! Went straight to Enterprise and got a car.

On the web, Dollar Rent A Car at the Missoula airport seems to be an on-site rental facility. It is not! They don't even have a person there to direct you to the shuttle! We canceled and rented from Hertz on the spot. We were not the only couple who was disappointed. There were two others on the same flight. Priceline should patrol their vendors and make sure they are telling the truth, because dollar Missoula is not!