Dollar Rent A Car

Dollar Rent A Car

 1.3/5 (59 reviews)

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Overall Rating1.3 out of 5
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About Dollar Rent A Car

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 7, 2023

We reserved a car and paid in full, months in advance. We waited in 2 lines, for 3 hours, with many others. We were all told that there were no cars left for anyone. No one should go through this ever again.

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Verified Reviewer
Original review: June 5, 2023

Waited at least 45 minutes in the line to pick up the car. By the time I got to the front of the line, I was tired and ready to leave the airport. The woman who checked me out seemed nice enough. However, she asked me "do you want the insurance, are you the only driver... etc." The usual questions. I cleared stated "I'm the only driver, I don't want anything extra except I'll pay the fee for a gas fill up at the end of my rental." She hurried me and along and said "Okay, then initial here." I was on my way.

I didn't realize after I dropped off the car and got my final receipt that they had charged me almost an $200 for LDW. I never accepted this and called the 1-800 number right away. The customer service gal was very nice and said, "You're right, you didn't accept this charge so I will refund you." I waited over a week and still no refund. I called back and a different gal stated "Oh yes, that agent did put in for a refund but it was rejected. They have deemed that you did agree to it. There's nothing else I can do." So here I am wondering what to do next. Do I call again and hope someone else can help? Do I call my bank and refuse the charge? An honest company shouldn't make it this difficult.

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    Verified Reviewer
    Original review: May 31, 2023

    Rented a car from Dollar Car Rental through Expedia and it was awful. I bought insurance through Expedia that covered everything, at least that's what we were told, to then be told by Dollar Car Rental it's a reimbursement policy only and that we would need to purchase their policy to have any damage covered without the need to be reimbursed. They also had to put a $500.00 hold on my account because I don't use credit cards. Terrible terrible upsetting. We bought a flight and car package deal through Expedia but thanks to Dollar Car Rental it cost us almost another $300.00. I've rented cars from several other companies before but never had an experience like this with anyone else. Terrible experience and I will never use them again and I recommend staying away from them.

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    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: May 22, 2023

    Dollar Car Rental has resolved the issue and provided me with a full refund.

    Original review: May 22, 2023

    I had an incredibly disappointing experience with Dollar Car Rental through Expedia that left me shocked. After making a reservation, I realized a simple mistake with the date and immediately contacted customer service. Their response was appalling - they refused to make any changes or offer a refund, showing a complete lack of empathy. I strongly advise avoiding this car rental company. Their inflexible policies and disregard for customer satisfaction highlight their profit-driven approach. I have never encountered such an unaccommodating attitude from a car rental company before. Based on this distressing experience, I highly recommend considering alternative rental options that prioritize customer satisfaction. Additionally, my disappointment extends to Expedia, as they were unable to assist me. Save yourself the trouble and explore other options for both car rentals and booking platforms.

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    Verified Reviewer
    Original review: May 22, 2023

    Sacramento Airport Dollar Rental car service agents make commission based on upselling insurance. What an awful business practice. I already paid $360 at booking, and paid another $600 in insurance fees at the counter. This type of dishonest business practice is ridiculous. The agent refused to allow me the option to opt out insurance even when I told them I already had two policies to cover rental cars. The manager told me if an incident occurred I would be liable if I didn’t purchase the additional insurance. These are sales tactics and should be governed. So I paid $1000 to rent with Dollar Rental for 8 days to visit my family. The vehicle needs maintenance and should have been released to a customer. Please do not use this rental car agency.

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    Verified Reviewer Verified Buyer
    Original review: May 21, 2023

    I rented a car through Dollar Rent A Car for a vacation in Pensacola Florida, 2 months ago in San Diego. When I arrived at the airport in Pensacola, Dollar Rent A Car was closed and had a sign stating to go to Hertz to get the car that I rented. What a horrible experience, I waited in line for 1 1/2 hours to finally ask to a representative. I was expecting a Jeep that I rented, which I did not get, instead they gave me a Chevy Equinox and stated it was a upgrade and told me there was no additional charge. But turn around and charged me another $200 dollars on top of the $700.00 I already paid online, what a rip off.

    The service was pathetic, the person at the counter was horrible, I rented a car from Dollar car rental not Hertz and expected service from that company not Hertz, These 2 companies are **, I do not recommend renting a car from either of these companies, because you are going to get ripped off. The car I rented which was a Jeep, I did not get, and I already paid the full amount online for the rental only to be charged $ 200.00 dollars more when I was at their business. Also the car I rented had damaged to the vehicle, make sure you look at the car thoroughly and take pictures, who knows what would have happened if I didn’t bring this to their attention. After this experience I will never rent a car from either of these companies, people this is a horrible company do business at your own risk. This was a horrible experience, save yourself the grief I endured, you will be happy you did...

    2 people found this review helpful
    Verified Reviewer
    Original review: May 13, 2023

    I rented a car through Priceline at Thrifty/Dollar Rental Cars, picking up a Thrify car on April 2, 2023 at Tampa Intl. Airport. When the woman was checking me in, she asked if wanted to add Loss Damage Waiver and Premium Roadside services. I explicitly told her "NO, my insurance covers these items". My older daughter and her children were with me, and she even heard me say NO!! The agent then said I needed to sign the electronic signature box, twice - which I did. She then told me the ONLY thing my card would get charged for is the $200 security deposit, which would be taken off when car was returned. My credit card statement in April, showed I was charged $197.54 from Thrifty, after I'd already paid Priceline in full for the car. I called Priceline, they said I should have not been charged for anything.

    They contacted Thrifty and found I was charged for the Lost Damage Waiver and Premium Roadside. Priceline can't help me and said I needed to contact Thrifty. I've been on the phone for over 40 minutes so far, getting cut-off multiple times and talking to agents who are terribly rude. Customer service is saying I signed the agreement. I believe I was scammed. The ticket counter was terribly busy, and everyone was in a hurry, so my guess is that after I said NO, the document she put on the scanner was not the decline, but the acceptance document. Customer service says they are "asking" the Tampa location if they can refund my money. I never agreed to these charges and am furious. I am not close enough to Tampa to go in and talk to them myself and cannot find any way to contact them myself, or to contact their corporate offices. Any thoughts on what I should do?

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 4, 2023

    Run, run away from this company. I was overcharged on the backend to the tune of $514! Thankfully I checked my credit card statement. Phone call to Dollar to deal with the overcharge was comical. He rattled off charges for services I had clearly declined at the time of pickup, but none of the numbers added up to what they had charged me anyway. So, he just called the considerable leftover amount, "Taxes & Fees." I laughed heartily. He laughed too, like he couldn't care less. He then waited for me (!) to provide the correct itemization, totals, and the final amount I was disputing, $514. After disappearing to speak to a superior, he returned and claimed that he was authorized to dispute a maximum of $499, which would take at least a week to process. I began to ask for documentation to be emailed to me, but he had already hung up the call, lol! I guarantee you, this was not an accident, it is their business model. Flush. Don't touch Dollar Car Rentals.

    2 people found this review helpful
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    Verified Reviewer
    Original review: May 1, 2023

    I rented from Dollar mainly because they had the best rate. When the representative wrote up the invoice several things were added on, ex. Additional driver. In the end the cost to rent this car ended up costing more than the other companies. We rented for 3 days, but returned the car a day early because the weather changed our plans. Unfortunately there was no discount for the early return. I determined that Dollar was not a good option for us and we will rent from another company next time.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2023

    Prepaid for a car rental 2 months prior to trip. At pick-up, I should have only been responsible for taxes/fees. Upon arrival to the rental desk, I was given an upgrade due to overstock of SUVs. I told the agent I would only accept the upgrade if it did not change the price. He provided a voucher to cover the difference. Upon check-out, I received a statement for the total amount including the 4-day rental price, and this same amount was charged to my credit card. So I ended up prepaying 274.68 and then subsequently being charged over 360 dollars after the rental. I called to dispute the amount and the ignorant customer service agents insist that the voucher I was given by the rental agent to offset the upgrade is just showing my prepaid amount, which it is not. What a fraud. The agents on-site were kind and helpful, but the customer service was absolute garbage. I have disputed the amount with my credit card. Very dishonest business practice.

    4 people found this review helpful
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    Dollar Rent A Car author review by Lauren Fix

    Since 1965, Dollar Rent A Car has grown to include more than 570 locations in 61 countries worldwide, including approximately 260 locations in the United States and Canada. As a part of The Hertz Corporation, this brand belongs to the largest airport and general-use car rental business worldwide.

    • Seasonal specials: Dollar Rent A Car offers various discounts for seasonal travelers. For example, summer renters can get 10 percent off a weekend rental, the most popular days for vacationers to rent a car. The Silver Club offers a 5 percent discount for drivers over the age of 50.

    • Dollar EXPRESS: This convenience program is designed for customers who don't have a lot of time to spend at the checkout counter. Dollar EXPRESS is a free program that lets users skip the line and go straight to a rental vehicle.

    • Easy reward redemption: The Dollar EXPRESS Renters Rewards program makes earning rewards easy and redeeming them even easier. Buy 16 days of car rental and get a certificate for one day free.

    • Business rental plans: The Corporate Rental Plan offers locked in rates with no peak season highs and lows, while the Flex Rate Plan gives users a five percent discount on the price, along with a three percent rebate for bookings.

    • Multi-month rentals: In addition to low monthly rates for long-term rentals, Dollar offers multi-month options with convenient monthly billing. Ideal for workers on a temporary assignment, Dollar offers rentals for up to 11 months.

    • Many makes and models: Dollar Rent a Car features 16 types of rentals from economy cars to convertibles and open air all-terrain choices.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    Dollar Rent A Car Company Information

    Company Name:
    Dollar Rent A Car
    United States